CarShield Reviews
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About CarShield
CarShield is a vehicle service contract provider that offers customizable vehicle service contracts that cover new and used cars against malfunctions and breakdowns. Along with these extended warranties, CarShield also provides 24/7 roadside assistance, towing services, rental vehicle assistance and mobile app access. CarShield currently has 4.0 stars from more than 10,000 verified customers on ConsumerAffairs, with reviewers frequently citing flexible month-to-month plans and high-mileage coverage as standout features.
Visit carshield.com- More plans than many competitors offer
- Plans start at $99 per month
- Free access to 24-hour assistance and repair facility map
- Month-to-month, price-locked plans available
- Covers cars with up to 300,000 miles
- Rental reimbursement isn’t standard
- Quote only available over the phone
CarShield Reviews
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- 4,962,754 reviews on ConsumerAffairs are verified.
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Reviewed Feb. 19, 2026
Typical experience with extended car warranty. I would look elsewhere for your extended car warranty needs. I would not recommend to friends or family.
Kaden, thank you for sharing your concerns. We would like to hear more about your experience and gain a better understanding of what led to this feedback. Please contact our Customer Service team at 1-800-587-4162 so we can review the issue and provide some clarification. We’re committed to assisting our customers and working toward their satisfaction, and we appreciate the opportunity to address your concerns.
Reviewed Feb. 18, 2026
CarShield responded quicker than the other companies that I contacted. I also had them before when I bought an Audi Q7 Diesel SUV. The car had it on a program, and so the dealership was able to transfer it over. So, I just kept it. This time around, I've got a Hyundai Genesis, and I called CarShield to sign it up. Everything was good. The reps seemed professional and polite. I was happy with them. I've read through some of the policy because I'm gonna put out some money to do the suspension on those cars.
One of the complaints with my car is they're a little bit stiff-riding because it's a heavy car and it really holds the road at high speeds. It's designed for European or really big roads. The policy had the details in it. You could not do certain things to the engine performance. You couldn't do anything with the computers. I read through all of that and I'm satisfied that I can do a little bit of what I need to do on the suspension without violating their rules. So, I'm good to go.
Cleatis, thank you for choosing CarShield again and for taking the time to share your experience. We truly appreciate your continued trust in us and are glad the enrollment process for your Genesis went smoothly. It’s great to hear you’ve reviewed your policy details and feel confident moving forward. If any questions come up about your coverage or contract terms, please feel free to contact us anytime.
Reviewed Feb. 18, 2026
You pay CarShield every month. Then several months later your car breaks down going down the interstate. CarShield arranges a tow to a CarShield shop. Then CarShield told the shop that nothing is covered So I had to pay the repair myself. Then I canceled CarShield because I am not paying car shield and my repairs.
John, thank you for sharing your concerns. Upon review, the parts involved in the 2023 repair request were not listed as covered components under your specific contract, which is why the claim was not approved. Coverage decisions are based on the terms and items outlined in the agreement. If you have any further questions, please contact Customer Service so we can assist you.
Reviewed Feb. 18, 2026
We've had CarShield before. The previous time, it was a $100 deductible. It's now 250. But that's with everything in the world right now. I got the gold package based on the recommendation and it's solid. I pay monthly.
Reviewed Feb. 18, 2026
I knew about CarShield by word-of-mouth. Their coverage is better for the amount of repairs that you can have. A lot of the other companies had a cut-off for the amount of repairs, but CarShield didn't. Also, signing up was simple and easy. I wanted coverage for my entire car. The cost was reasonable.
Reviewed Feb. 18, 2026
CarShield wanted me to be a customer because they lowered the price three times. I just signed up for them it’s been good. The rep and I laughed and joked around. He said I made his day and that he didn’t have very many customers like me.
Vicky, thank you for taking the time to share your experience! We’re so glad to hear your enrollment process was a positive one and that you had such an enjoyable conversation with our representative. Building real connections with our customers means a lot to us. We truly appreciate you choosing CarShield, and if you ever need anything, please feel free to contact us.
Reviewed Feb. 18, 2026
I used to have another provider, but when I went to the dealer and wrote down everything the guy said about what the warranty covered, it didn’t cover half the stuff he mentioned. I called around and talked to a CarShield representative a couple of times. When he explained what they cover and the mileage on my truck, I decided to sign up. The rep was very friendly and wasn’t pushy. I called him twice and signed up the second time. I'm retired and I'm older and I wanna make sure we're covered. This month we're gonna call and get my wife's car signed up, too. CarShield is a good company.
Dan, welcome to CarShield, and thank you so much for taking the time to leave such thoughtful feedback! We truly admire the care you put into making sure you and your family are properly protected. It means a great deal to know you felt comfortable, informed, and never pressured during the process. We’re honored you chose us and look forward to helping with your wife’s vehicle as well. If you ever need anything, we’re always here for you.
Reviewed Feb. 18, 2026
To whom it may concern I am somewhat dissatisfied with my first claim experience after registering with Carshield 3 years ago. The process should be expedited after the claim is made there's no reason for my car to be in the repair shop for 1 1/2 weeks without it being approved. After calling customer service 3 times I was told the inspector never showed up to the repair shop the day he was scheduled which delayed the process even more. Thankfully the delaer provided me a loaner car to get to/from work and other places or else I would have be inconvienced to the highest degree.
What happens if I didn't have a loaner car for that extended period of time does car shield cover transportation charges? If not this is why the claim process should be expedited especially for non major repairs. I've paid my monthly charge consistently on time these past 3 years and this was my first claims experience so hopefully it improves from here on out or else I will have to cancel my subscription.
Kas, thank you for being a loyal customer over the past three years and for taking the time to share your feedback. We sincerely apologize for any inconvenience this experience may have caused. We understand how important it is for the claims process to move as smoothly as possible. While inspection scheduling can affect the overall timeline, please know we are continually working to improve our processes. If you would like to go over your claim details or review any transportation benefits outlined in your contract, please contact Customer Service at 1-800-587-4162 and we will be glad to assist you.
Reviewed Feb. 18, 2026
Got the job done. My dealer worked with me! My dealership diagnosed the problem and fixed it. I was advised by Car Shield Company that I would owe $468.00 because of the difference in labor costs. My dealer worked the price down to $122.00. I think Car Shield should look into their labor prices
Michael, we appreciate you taking the time to leave a review. It’s good to hear the repair was completed and that your dealership worked with you on the final cost. Labor rates are based on nationally recognized labor guides and the terms of the contract, which can differ from a facility’s requested rate. If you would like to review your claim in more detail, please contact Customer Service at 1-800-587-4162.
Reviewed Feb. 18, 2026
I bought a used 2015 Honda Accord with 70,000 miles from a Honda dealer I've been dealing with for 40 years that I trusted. The salesman told me that the car had a new starter and a new transmission but after five weeks, I needed a new starter. I went back to Honda and talked to a manager, and they had the Carfax. The dealership later said it never had a new transmission or a new starter. They agreed to pay half, and I paid $800. After that experience, I decided I needed a warranty.
I went to CarShield and they were reasonable. I haven't used them at all, but when I talked to them, they gave me a good price. The salesman was very upfront and told me what was covered. He didn't push me. At the dealership, the salesman kept pushing the warranty on me and I had trouble canceling it. CarShield was very different. The sign-up process was straightforward and the representative was open and very nice.
Barbara, thank you for taking the time to share your story with us. We can certainly understand why you wanted added protection after that experience, and we’re honored you chose CarShield for your coverage. It’s wonderful to hear that the enrollment process felt straightforward and that you felt comfortable and informed throughout the conversation. We truly appreciate your trust and are glad to have you with us. If you ever have questions about your coverage, we’re always here to help.
Reviewed Feb. 18, 2026
I'm on disability and my income is not like it used to be when I was working. I've seen CarShield on TV and it seemed like a good deal to me. So I talked to the agent, and he let me know what I needed for my age and income. Then, I got what was good for me, and it seemed like it worked out for me. I got the card, the chain thing, and I see a lot of things on there. Right now, my car is running well and thank God for that, so I don't have to use my policy yet.
Welcome to CarShield, and thank you for sharing this with us! We truly appreciate the trust you placed in your coverage, and we’re glad you were able to find an option that fits your needs. We’re happy to hear your car is running well, and whenever you have questions about your policy, please feel free to contact us.
Reviewed Feb. 18, 2026
CarShield had a more reasonable price than the cost I was gonna get from another company that I was already with. I signed up for the coverage over the phone and it was a simple process. The reps answered the main questions I had to inquire about, and I was satisfied. When I had CarShield on my first vehicle, I had to use it and I still had to pay $1,000 out of my pocket. I had to have a converter done on my truck and the whole thing came to $4,000. I didn't like that I had to pay out of pocket. But I haven't had to use it since I have it on my other car.
Reviewed Feb. 16, 2026
My car is getting a little older. I heard about CarShield online and signed up with them over the phone. They made an offer I couldn't refuse. I asked the rep about the coverage, what it covered, and what it didn't cover. He was very professional and knowledgeable. CarShield is a reputable company. They stand behind their product.
William, thank you for taking the time to share your experience! We’re so glad to hear that your representative provided clear information and helped you feel confident in your coverage decision. It means a lot to know you see the value in your plan and trust in what we provide. We appreciate you choosing CarShield and look forward to being there when you need us.
Reviewed Feb. 16, 2026
I paid off my car and wanted to make sure it was covered for any wear and tear and kept in a pristine condition. Since by my father is with CarShield, I also signed up with them and it was quick and easy. They did not try to give me the best price, but the top dollar. It's worth the value. Especially if you're gonna keep your car a long time, you should always get it just for added extra protection. An extra $100 can save you $10,000, and I can't beat that.
Gerald, thank you for sharing your experience with us! We’re honored that you chose CarShield, especially with a recommendation from your father. It’s great to hear the sign-up process was quick and straightforward, and that you see the long term value in having added protection for your vehicle. We truly appreciate your trust in us and look forward to being there to help keep your car running strong for years to come.
Reviewed Feb. 16, 2026
Representative who I talked with was very polite, courteous and helpful. She had called a week early and I asked her to call me back the following week and she did as promised within the hour of agreed time. Absolutely no issues with the customer service representative I dealt with. Thanks.
Patrick, we truly appreciate your thoughtful feedback about your experience with our representative. It’s great to know she delivered attentive service and followed through on her commitment to you. We’re proud to have team members who strive to go the extra mile, and we’re grateful you took the time to recognize her efforts. If you ever need anything further, please feel free to reach out anytime.
Reviewed Feb. 16, 2026
The warranty was out on my 2018 BMW and I wanted to have one on it. I've heard good things about CarShield and my sister said she didn't have any problems using CarShield, and it’s a good choice. I feel secure because I got the Platinum where everything is covered, and it was a good deal. I do auto pay. That way, I don't have to worry about it. I have a claim right now, and the rep from CarShield sent me a text message that they have it. They're processing the paperwork, and I'm just waiting for them to call back. According to the dealership, everything was under warranty, so there should not be a problem. When you buy high-end cars, it's a little more than the average car because everything is more expensive. So, buying the warranty wasn’t a bad idea. I'd recommend CarShield, and I was thinking about buying a warranty for another car I just bought.
Mark, thank you so much for taking the time to share your experience. We’re grateful you chose us to help protect your vehicle and truly appreciate your trust and recommendation. It means a great deal to know you feel confident in your coverage. If there’s ever anything you need or any questions along the way, please don’t hesitate to reach out.
Reviewed Feb. 16, 2026
My Chevy Equinox is up there in age and I need to be able to get some type of extra protection on it because I'm on a fixed income. The rep told me what he could offer for 89.99, and I signed up. It didn't take long and was easy. I feel a little bit better when driving since I got the warranty. Hopefully, if and when I need to use it, it will do what it's supposed to do.
Cindy, we truly appreciate you taking the time to share your thoughts. It means a great deal that you chose coverage to help protect your Equinox, especially when budgeting carefully is so important. We’re glad to know you’re feeling more confident behind the wheel. Thank you for placing your trust in us, and if you ever have questions or need assistance, please feel free to reach out!
Reviewed Feb. 16, 2026
CarShield is the first warranty I’ve got and they are proactive. Usually, the mechanics submit the claim, so anytime I call for a tow, they come through immediately. But I’ve been with CarShield for four months, and I don't understand some of the coverage of the warranty because most of the things I'm trying to do are not covered.
Adepoju, thank you for taking the time to share your experience with us. We’re glad to know you’ve received prompt assistance when you’ve needed a tow, and we truly appreciate you choosing us for your vehicle protection. We understand that coverage details can sometimes feel unclear, and we would be happy to review your contract with you so that everything is fully explained. Please feel free to contact Customer Service at 1-800-587-4162 so we can go over your coverage and answer any questions you may have.
Reviewed Feb. 16, 2026
My experience with CarShield was fine. There are just things in the policy that I thought they would pay for, but they don't. They had to replace the thermostat for the heating system to work. It cost me $800 and some. It was my fault. I didn't read this stuff. It's the little internal parts that they don't cover. I wanted to cancel the policy, but the lady said, "No, we can't cancel it." And she's supposed to lower the bill. I wouldn't recommend CarShield.
Reviewed Feb. 15, 2026
I was looking up the best extended warranties and CarShield had 8.5 stars. So, with Google doing its work, I ended up purchasing a policy from them for my 2015 GMC Sierra Denali. The rep I talked to was a very nice lady. She helped me get it all set up very quickly and easy. She explained anything that I asked her to elaborate on, and she got me covered within a 15-minute process. I feel like I was able to get the coverage I was looking for but I haven't had to do anything to my truck yet. So, when it comes time to find out if a repair is actually going to be covered or not, that's different. But seemingly, by the books, it is what I was looking for.
Michael, welcome to CarShield! We’re so glad you chose us to help protect your GMC Sierra Denali and truly appreciate you sharing your experience. It’s wonderful to hear that the setup process was smooth and that your representative took the time to answer your questions. We’re grateful for your trust and look forward to being there when you need us. If any questions come up along the way, please don’t hesitate to reach out.
Reviewed Feb. 15, 2026
I have a 2023 BMW X5, which is a newer car and a hybrid. I was concerned about issues with it down the road, so I bought an extended warranty. I got estimates and CarShield had a good price for what they could offer, so I signed up with them. I had a friendly phone call with their rep who was informative, then they sent me copies of the contract and handbook. They had a lot of information in there. For my payments, I can do automatic withdrawal monthly or I can contact them and pay in advance if I need to. I would tell my friends that they should look into CarShield.
Selina, we truly appreciate you sharing your experience with us. It means a great deal that you chose our coverage for your BMW and took the time to highlight the support you received. We’re glad the process felt informative and straightforward for you. Your willingness to recommend us is sincerely valued. If you ever need anything or have questions along the way, please don’t hesitate to reach out.
Reviewed Feb. 13, 2026
Setting up everything was nice and quick. Everything was good. The rates were decent. The rep was very informative. He told me about so many days I had before it would kick in. That time is up and it's kicked in already.
Reviewed Feb. 13, 2026
CarShield is a great, reliable company. I had a very good experience with them, and I have no complaints. I hope it's the same this time around, and I hope I never need them, but I'm sure I will. It's like buying any insurance. I used them for my BMW many years ago and I liked them very much. I thought I paid for two or three years, and then I don't pay anymore, but I still have coverage up until a certain point. However, it's not that way now. I also looked into Endurance. Endurance gives you that leeway, so you go with them for three years, and for the rest of the time until you reach the mileage, you don't pay anything. Endurance is at the top of the list but I never worked with them before. I worked with CarShield. While Endruance would love to have had me as a customer, I chose CarShield.
Reviewed Feb. 12, 2026
Very good customer service. Service representative was very helpful and professional. Addressed all my questions and was able to expedite my request for coverage payment on a new credit card immediately.
Thank you for sharing your positive experience with us! We’re thrilled to hear that our service representative was helpful and professional while promptly addressing your questions and expediting your coverage payment request. Your satisfaction means a great deal to us, and it's wonderful to know we could meet your expectations. Should you need any assistance in the future, please don't hesitate to reach out. We’re always here to help and look forward to assisting you with any future needs.
Reviewed Feb. 12, 2026
We have had CarShield for 6 or more years. We has a claim on our truck, they required their repair shop to break down the engine and then refused to pay for any of the repairs. Then they offered to return all of our premiums if we just went away. NOOO!!! Honor the contract and repair our vehicle as agreed.
Reviewed Feb. 12, 2026
I had a 2013 Jeep and its transmission started acting up. I saw CarShield on the TV and I got their extended warranty. Whenever I had a claim, I called them, then I took my car to a mechanic, and they'd call CarShield about the problem. Sometimes I would be the one calling but the garage place usually did that. The last time I had claim was when the oil filter housing cracked twice on my Jeep and they replaced it both times. The mechanic had it for two weeks and CarShield didn't really help with the process. I kept in contact with the dealer more than anything.
My car was in the shop a lot. I also had the upper and lower manifold gaskets put in it, but that still didn't stop the problem. Every time you would put it in reverse when it was cold, it would stall out and they couldn't figure out the problem. They more or less just kept throwing parts at it and it was nickel and diming to death. So I traded it in and now, I have CarShield on a 2016 Chevy Cruze as I transferred the policy over to it. I like that CarShield has been prompt. When you call them, they don't let you hang around a long time and they usually get right on it. The only downfall was they were using bad parts. The dealership I had it at the last time wanted to put their part in it and CarShield wouldn't pay for that. It costs a little bit more, but you don't have to put two of them in. I don't know how long that one will last because I don't have the Jeep anymore, but that part is known to crack.
Thomas, thank you for taking the time to share such a detailed overview of your experience. We appreciate you explaining both the challenges you faced with your Jeep and the positive interactions you’ve had with response times and transferring your coverage to your Chevy Cruze. Regarding parts, repair facilities are able to discuss options with you, including using their preferred or dealership parts. If there is a price difference between the approved part and the alternative selected, the customer would be responsible for covering that difference in cost. We understand how important quality and longevity are when it comes to repairs, and if you ever have questions about a claim or parts authorization, Customer Service is always available to review the details with you and provide clarification.
Reviewed Feb. 11, 2026
Dedu: transmission and engine is 500*
Grace period of 1 to 3 months. If your car breaks down, your deductible is 1,000.* Agent sounded like he just wanted to make his quota. Started ok ended bad. Turned me off completely. Totally failed and rude.
Sulai, thank you for sharing your feedback. The deductible amounts and grace periods mentioned are standard options based on the current industry and can vary depending on the specific plan selected. Our goal is always to provide clear and professional service, and your comments regarding the interaction are important to us. We encourage you to contact Customer Service at 1-800-587-4162 so we can review the details of the conversation and address any remaining questions or concerns you may have.
Reviewed Feb. 10, 2026
CarShield is the worst place you could ever get a car warranty through. I saw them on TV and I thought they were legit, which was why I got my warranty from them. That was the first time I ever had them. When I call, I get transferred multiple times and they never call back. Each time I call, I have to start over, and nobody seems to know what they’re doing. I filed a claim, but they kept nitpicking and then said they probably won’t fix the car after it’s torn apart. I canceled my service and went somewhere else.
Thank you for your feedback, and we sincerely apologize for the multiple transfers and the frustration that caused. We want the opportunity to make this right and ensure everything is clearly addressed. Please contact Customer Service directly so we can thoroughly review your experience, provide clarity, and give you a detailed breakdown of the claim and your contract. Our team is committed to working with you to ensure everything is fully explained and properly reviewed.
Reviewed Feb. 10, 2026
Rec'd call 2/9/2026 identifying themselves as representatives from Car Shield 🛡 with offer of a reduction in premium 😳. Then transfer me to a licensed agent which was National Auto Center, because Car Shield's claims were being denied & declined claims. The representative (Danni) @ **.....thank you for your assistance.
William, thank you for bringing this to our attention. We take matters involving outside calls and the use of our name very seriously, and any official communication should always be accurate and properly authorized. If you have questions or concerns about a call you received, we encourage you to contact Customer Service directly so we can provide clarification and ensure you have the correct information.
Reviewed Feb. 10, 2026
I needed full coverage and heard about CarShield on TV. I signed up and they told me the details. All in all, my experience was good.
Michael, thank you so much for choosing CarShield, and welcome! We’re glad to hear your sign-up experience went smoothly and that everything was explained clearly from the start. It’s great to know your overall experience has been a positive one, and we truly appreciate you taking the time to share your feedback.
Reviewed Feb. 9, 2026
This company is a fraudulent, deceptive company! A SCAM, DON'T JOIN! I have had a contact for 6 years, paying, just shy of $8,000. I didn't have any claims until recently. They denied the major repair claims even though they state in their literature and contract they cover transmission and coolant systems. They do not list any part numbers in the contracts. So, what they do is deny claims stating they don't cover that part!! There are no parts listed in the contracts! They just make it up and deny claims because they don't want to pay for the repairs! Not only that, when I called customer service on two different occasions from 2 different repair shops to find out why the claims were not covered they stated there were no denials!! Outright lies!! I took the car to 2 different repair places, a dealership and repair shop.
Part of the reason I moved the car because I thought the dealership wasn't being honest and they didn't turn in the claims for the radiator and transmission. Then the second repair shop called me and told me they had denied the claims for the radiator and transmission. I called American Auto Shield and they lied again when I called to find out why they denied the claims!!I was told there were no denials!! I know for a fact that both places did turn in the claims for the radiator and transmission. I'm out the almost $8,000 and a car, because it's too expensive to have it fixed. The reason I joined car shield was for the expensive repairs like the transmission. There is much more to this awful experience! DONT WASTE YOUR MONEY!
Nikki, thank you for taking the time to share your experience. We understand how stressful and overwhelming this situation can be, especially after having coverage in place for so long and facing major repair concerns.
Upon review, the information provided by the repair facility shows that some of the engine components needing repair are not listed for coverage under the contract, and the transmission parts identified were also not included as covered components. At this time, the claim remains pending while the Claims Department waits for additional information from the repair facility to help confirm the cause of the issue.
We know this has raised a lot of concerns, and our Customer Service team would like the opportunity to walk through everything with you and provide clarity. Please contact Customer Service at 1-800-587-4162 so we can address this with you directly.
Reviewed Feb. 9, 2026
I did everything online to sign up and then CarShield called me and got the rest of the information from me. It was easy. I got the gold plan and they told me that once I download the app in whatever area I'm in, anybody that takes CarShield can do the repairs. I recently had to file a claim and I didn't know that they were waiting on a service receipt from me and I had just figured it out. I thought I uploaded both pages of the document three days ago. But I didn't know that when you're uploading, it only let you upload one document at a time. I just saw that today so I had to upload the second page to it.
Larry, we appreciate you taking the time to share your experience. We understand how the document upload process could cause some confusion, especially when submitting multiple pages. Claims can sometimes require all requested documentation before moving forward, and we’re glad you were able to identify what was missing and get it submitted. If you have any questions about your claim or need assistance with the app, our Customer Service team is always happy to help.
Reviewed Feb. 8, 2026
Absolutely Non Responsive to my Claim. Waste of Money. Too many hoops to jump over. Dealers in my area don't or want accept Car Shield as warranty coverage. Had vehicle problems where vehicle couldn't be started, moved, etc. Had to have towed to my regular mechanic. He said he couldn't do anything that on;t a Ford Dealer could diagnose and fix problem. Call CarShield because my local dealer doesn't honor Car Shield. Keep in mind I had to have vehicle towed to any vehicle maintenance facility. Talked to Car Shield Rep and she advised to take to Midas Muffler. Before I had vehicle towed to Midas I call them, based on Car Shield's recommendation. Neither Midas could help me. They both referred me to the Ford Dealership.
I had my vehicle towed to the Only Ford Dealership in Greensboro, NC. I was aware that Green Ford may not honor Car Shield however I felt that Car Shield would reimburse me for the repairs. Later the Service Manager did get an approval code but after all was said and done Car Shield DENIED CLAIM. No Explanation, NOTHING. So I'm out $ 3,000.00. If your vehicle can only be repaired by a dealer and the dealer doesn't accept Car Shield what's a customer of Car Shield to do. Tow your vehicle x number of miles to a dealership that does accept Car Shield. Absolutely Ridiculous.
James, thank you for taking the time to explain what happened. We can certainly understand how upsetting and frustrating this experience must have been. We do want to clarify that the contract requires prior authorization before repairs are completed. This allows us to verify the cause of failure, confirm part and labor pricing, and review other required details before approving a claim. If repairs are performed without that authorization in place, the claim may not be eligible for payment under the agreement.
If you have any questions or concerns about how your claim was handled or how the contract applies, our Customer Service team is here to address them. Please call 1-800-587-4162, and we’ll be glad to speak with you.
Reviewed Feb. 7, 2026
All of my questions were answered, and I was very pleased with every answer. I personally thank the kind and respectful lady who helped me. She was also very professional, and knew exactly what I needed.
Antonio, we're thrilled that our team was able to provide you with all the information and assistance you needed! If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Reviewed Feb. 6, 2026
I had a Range Rover that had an issue. I submitted it to CarShield in 2022. The service shop attempted to contact CarShield on my behalf, but nowadays I would use the little pamphlet guide that says what I have to do if I got an issue. I read and follow the instructions. It would take a couple of days for that to be processed. However, on several occasions my claims weren't covered. I've never had a claim covered, which makes me question why I still have CarShield.
If you talk to people, they say CarShield will cover and do the transmission, engine, the expensive stuff that people worry about. Unfortunately, there were transmission-related things that I submitted for that CarShield said they wouldn't cover. Also, it's getting more difficult to find mechanic shops that are reputable that are willing to accept CarShield. When I've gone into reputable dealerships and/or mechanic shops, they say, “We don't mess around with CarShield because they have a poor history of paying out. It's really difficult for us to work with, so we take the stress out of our life. We're not dealing with them anymore." I'm comfortable enough that I continue to pay for the service, but if I submitted a claim again and it wasn't covered, I would drop it.
Wayne, we appreciate you taking the time to share such detailed feedback. We understand why repeated claim denials would be frustrating and raise questions about the value of your coverage. Please know that coverage decisions are based on the specific parts listed in your contract, and not all transmission-related components are covered under every plan, even when the system itself is mentioned.
Customers are welcome to take their vehicle to any ASE-certified repair facility or dealership; however, it is ultimately up to the repair facility whether they choose to accept coverage. We recognize that this can sometimes make the process more challenging, and we take that feedback seriously.
If you’d like a clearer review of your coverage, past claims, or what would be eligible should you file another claim, our Customer Service team would be happy to go over those details with you and answer any questions you may have.
Reviewed Feb. 5, 2026
I got CarShield's bumper-to-bumper coverage, including my displays, my ECU, and any computer parts. The price was reasonable because I don't wanna be paying 6,000 in a few months. If a piston comes flying out of my car, I won't have to pay the majority of that.
Reviewed Feb. 5, 2026
I honestly think they are very unprofessional, they keep calling my phone every day about coverage even though I told the numerous times that I have a vehicle. I feel like they're harassing me with this.
Youssouf, we appreciate you bringing this to our attention. Our intention is never to make anyone feel uncomfortable or overwhelmed, and we understand how repeated calls could come across that way. If you no longer wish to be contacted or would like to update your contact preferences, please reach out to Customer Service at 1-800-587-4162, and our team will be glad to assist you promptly.
Reviewed Feb. 5, 2026
I left the parking lot of a store less than 1/2 mile from my house and was waiting on a traffic light and the car's gauge started to show overheating, I drove the few blocks home, pulled the car in my driveway and seen coolant under car. I called a towing service and had car delivered to a Dodge dealer. The inspector from CarShield came after 2 days and said the car's engine had to be broken down before OK for fix.
After a few days the dealer called me and said claim was turned down .After calling CarShield and going several people trying to find out why claimed was denied I got the answer from them. "You put coolant in car and continued to drive car." A completely false statement! I called dealer and asked if he told inspector that they said no. I called back and asked to talk to a supervisor and was told I had to give them the message and I could not speak directly with one. I told them the story and the statement was totally false. I was still denied and ask to speak to someone else. I was told no. By this time a month had gone by and dealer was looking for an 11K for replacement..
Lonny, we appreciate you sharing these details and understand how concerning this situation has been. After a thorough review and escalation of the claim, the final determination was that the failure was attributed to the continued operation of the vehicle after the overheating condition occurred. Based on that finding, the claim was adjudicated in accordance with the terms and exclusions outlined in the contract.
We recognize that this is not the outcome you were hoping for. If you have any further questions or would like to discuss the determination in more detail, we recommend contacting Customer Service at 1-800-587-4162, and our team will be happy to assist.
Reviewed Feb. 5, 2026
DO NOT USE CARSHIELD !!! I've been a customer since 2019. Many repair facilities, including dealerships, are no longer accepting CarShield because of the difficulty they experience in dealing with CarShield's Claims Service and not receiving payments for approved warranty work. Today, I called Customer Service and spoke with JOHN to request cancellation of my plan. He was extremely argumentative, combative, and refused to cancel my policy. He kept insisting I should "take a few more days to reconsider" and "not make a hasty decision". I insisted I just wanted to cancel and this was not open for debate, discussion, or negotiation. He continued refusing to cancel so I hung up.
I then attempted to remove my credit card through CarShield's mobile and web apps and neither would allow me to remove my card. I called their Payment Processing center and they're not able to remove my card either. They routed me back to Customer Service and yes, I was connected to JOHN again. This time, he accommodated my request although I'm still awaiting my confirmation email. I've alerted my Credit Union (cardholder) and they're on alert for potential fraud if I receive another charge from CarShield. Here's a link to an FTC (Federal Trade Commission) article that sounds a lot like CarShield's practice (**).
Derrick, we appreciate you taking the time to share this detailed feedback, and we apologize for the experience you described. That is not the level of service we aim to provide. Your concerns regarding the interaction and cancellation process will be reviewed internally for training and quality assurance purposes.
Our records do indicate that your account has been canceled. For additional reassurance or to request a copy of your cancellation confirmation email, please contact Customer Service at 1-800-587-4162 and a representative will be happy to assist you.
Reviewed Feb. 4, 2026
The rep that I spoke to over the phone knew what he was talking about. The price was good. They charge my card and I pay for it.
Josh, thank you for taking the time to share your experience! We’re so glad to hear the conversation felt knowledgeable and straightforward, and that the pricing worked well for you. It means a lot to know everything was handled smoothly. If you ever have questions about your plan or need anything at all, please feel free to reach out—we’re always happy to help.
Reviewed Feb. 2, 2026
I was sold a platinum plan and was set up on a gold plan. I paid for a platinum plan and when I told them I was set up on gold, they offered to move me up to platinum for an upcharge. No thanks! I called somebody else and paid a little bit more but I got what I wanted.
At this time, we’re still reviewing what may have happened, but we’d appreciate the opportunity to better understand the situation and see if there’s anything we can do to help. A representative from our team will be reaching out to you directly for further assistance. In the meantime, you’re also welcome to contact us at 1-800-587-4162 at your convenience.
Thank you for bringing this to our attention, and we wish you all the best moving forward.
Reviewed Jan. 31, 2026
The rep from CarShield gave me a better offer than the other companies. He was good and professional. I was looking for a bumper-to-bumper coverage. The package I got should come with everything.
Eleanor, thank you for taking the time to share your feedback. We’re glad to hear you received a competitive offer and a professional experience. If you would like to go over the details of your plan to ensure it aligns with your expectations, Customer Service is available to review your coverage with you and answer any questions you may have.
Reviewed Jan. 30, 2026
I have an older vehicle that needed some coverage. I knew about CarShield's name. I called them and they kept calling me after that. They were persistent. Them calling me was a bit annoying. But once I knew that I wanted the service, it was fine. They told me what their policy covered, and the price.
Raisha, thank you for sharing your experience. We appreciate your honesty and understand that follow-up calls can feel overwhelming at times. We’re glad to hear that once you decided to move forward, the coverage details and pricing were clearly explained. Your feedback is valuable to us, and please feel free to reach out if you have any questions or need assistance going forward.
Reviewed Jan. 30, 2026
I have family members that have CarShield and they've had a positive experience with them. I went ahead with them as well and got full coverage on my vehicle. I would recommend them. My experience with them has been a 10 out of 10.
Shataka, thank you for taking the time to share your feedback. We’re glad to hear that your family members had positive experiences and that the coverage met your expectations. We appreciate your recommendation and value having you with CarShield. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Reviewed Jan. 29, 2026
This has been my first experience in making a service claim with CarShield. It was important to me to be able to use the dealership I had been using for years. Everything was settled to my satisfaction.
Graden, we appreciate you taking the time to share your experience. We’re happy to hear the claim process went smoothly, and that you were able to work with the dealership you’re comfortable with. It’s great to know everything worked out well, and we’re glad to have you with us.
Reviewed Jan. 29, 2026
I've only been with CarShield for two months, so I haven't had an opportunity to use the service. However, they explained everything and sent me a package, so I got my little card and what is all covered. The handbook is well thought of and well done.
Bracy, thank you for sharing your feedback! We’re glad to hear everything was clearly explained and that the materials you received were helpful and easy to understand. When the time comes to use your coverage, you can feel confident knowing support is available. Please don’t hesitate to reach out if you have any questions or need assistance.
Reviewed Jan. 29, 2026
CarShield – DO NOT GET SCAMMED. I had CarShield coverage for years and never filed a single claim. The one time I did—and followed all required policies and procedures—they told my dealership I had no coverage, which was completely false. My dealership (Acura of Norwalk, CT) called CarShield directly for pre-authorization and was told I was not covered. Because of that, I proceeded with the repair knowing the work needed to be done. Afterward, when I called CarShield to cancel my policy, a representative suddenly told me that I did have coverage and that the repair should have been covered.
Since then, CarShield has backtracked, altered their records, and now refuses to pay the claim. They even told the dealership they would process it as a “claim error” and reverse it as a one-time courtesy—then completely stopped responding. No callbacks. No resolution. Even the dealership acknowledged that what happened was wrong and attempted to help because they could see I was misled. This company is deceptive, unreliable, and untrustworthy. Please learn from my experience and do not get scammed the way I did.
For this reason, we always recommend that the repair facility complete a full diagnosis and contact us directly with their findings. This ensures we are reviewing the exact failed component and can determine coverage accurately.
Because the repair was performed without prior authorization — a requirement clearly outlined in your contract — we’re unable to provide reimbursement. All repairs must be reported and approved before work begins in order to be eligible for coverage.
Original Review: Jan. 28, 2026
My name is Pierre **. I have had CarShield for almost five years. I have been paying all this time without complaints and have not had major issues with my car. Last Wednesday, my heater went dead. I called CarShield and spoke with a nice lady, Ms. Carol from Missouri. I told her that I am experiencing heating issues in my car. She told me that to go to my mechanic and they will diagnose – that my deductible is $100. She also wanted to recommend some mechanics in my area. Last Thursday, I took my car to Nissan. To my surprise I got a call from my mechanic saying the heater box is not covered by CarShield. I asked him, "Are you sure?" So I called Carshield and was told the same thing. The lady I spoke with told me several parts that are covered including heating/cooling and the heater box is not one of them.
I am not a mechanic and don’t fix cars. But, as a human being, if my arm is covered, will not also my fingers be? Are not my fingers also part of my arms. I have paid Carshield thousand of dollars over the years and now that I need you to fix my car, they are not standing behind their promise. Is not what an extended warranty for – to be there when it is needed? They might not want to hear it, but when I first spoke with the gentleman who sold me this warranty, he told me that I am covered from bumper to bumper and my deductible was $100. As crazy as it sounds, those were the words of a salesperson wanting to close a deal at all costs and I bought into it.
I had to work out a deal and paid $2800 out of my own pocket. Save yourself some aggravation. Stay away from them. Carshield hires big stars to do commercials for them. But when it comes time to pay, they find reasons not to. Their customer satisfaction really really sucks. Call your mechanic or dealership and tell them you have Carshield and hear what they have to say. They will tell you the real truth, nothing else but the truth.
Pierre, that’s certainly not the experience we want for our customers. Our records indicate that a confidential settlement was reached. We're very sorry to lose you as a customer. If you need anything further in the future, please don’t hesitate to give us a call.
Reviewed Jan. 28, 2026
Car Shield so far has been lovely to deal with while dealing with a broken Transmission at the moment. I am wait to see what my outcome is. They have been on top of it since the dealer I took my SUV to placed the claim. Not even an hour after the claim was submitted to them I got a phone call for questions and to let me know they were sending someone to double check the status of the vehicle conditions.
Nathan, thank you for sharing your experience! We’re pleased to know the process has been moving quickly and that communication has been clear from the start. It’s important to us that you feel supported throughout, and we appreciate you taking the time to share. If you have any questions or need anything as things continue, please don’t hesitate to reach out.
Reviewed Jan. 22, 2026
The rep I was very helpful., and answered all my questions. Very nice. The type of person you hope to talk to when looking for information. I have been very satisfied with CARSHIELD.
Thank you for sharing your positive experience with us! We are delighted to hear that our representative could assist you with all your questions and provide the service you hoped for. It is wonderful to know that you are satisfied with CarShield, and we truly appreciate your support. If there's anything else you need, feel free to reach out. We're always here to help!
Reviewed Jan. 22, 2026
I have a contract with CarShield since around 2022. Although, I didn't file any claims until 2025 and most recently, a few days ago. My deductible is $250 and they refuse to pay for both claims in full minus just my deductible. My most recent claim is the high pressure pump. They insist on sending the repair shop their pump. But I am told by the shop manager that the part they received is used. The total estimate is around $910 and they are telling me that I am responsible for about $740.
Gary, we appreciate you taking the time to share your concerns and understand why this situation would be frustrating. Coverage and payment decisions are based on the specific terms and conditions outlined in the contract, including how parts are sourced and what costs are eligible for coverage. In some cases, approved parts may be new, remanufactured, or used, as permitted by the contract.
We want to make sure you have a clear understanding of how this determination was made and what applies to your claim. Please don’t hesitate to contact our Customer Service team so they can review the details of your contract and the claim with you directly. Our goal is for you to feel informed and confident about your coverage.
Reviewed Jan. 22, 2026
I signed up with CarShield in case anything happened. Everything was nice and easy, and it was fast to register and apply. I like it. I haven't used CarShield yet, but I know it's reliable 'cause my friend used it. He recommended me to use it, so I went ahead and listened. CarShield is good.
Marco, thank you for taking the time to share your experience. We’re glad to hear the sign-up process was quick and convenient, and that your friend’s recommendation helped you feel confident in choosing CarShield. We appreciate the trust you’ve placed in us and look forward to being there for you whenever you need support. Welcome to the CarShield family!
Reviewed Jan. 22, 2026
The gentleman on the phone was real friendly. I had bigger tires on my truck, which were not the standard tires on the truck. He told me my payment would be a little bit more expensive because of them. He was pretty upfront with me. He also offered me an incentive if I signed up that day. I've heard good things about CarShield, that they were one of the more reputable companies. I'm always really leery because these companies get you to sign up for the warranty then there's all the hidden small print at the bottom. That was my biggest concern, that if something's wrong with my vehicle and I take it in, they're gonna try and do some kind of ** on me.
I'm starting to have a problem with my truck that I'm gonna have to take it into the shop. But I'm waiting to see if it's something simple I can fix or if it's something I'm gonna have to have them take a look at. Up to this point, I've made my payments on time. They take them out of my bank account. As long as they do what they say they're gonna do if there's a problem, then I have no problem with that. I'm a happy customer so far.
Richard, thank you for taking the time to share such thoughtful feedback. We’re glad to hear our representative was friendly, upfront, and clear about your coverage, and that your questions were addressed along the way. It’s great to know you’ve had a positive experience so far and that you feel comfortable with the process.
If you do end up needing to take your truck in, our team will be there to help guide you through the next steps and review your coverage with you. We appreciate the trust you’ve placed in CarShield and are here whenever you need assistance.
Reviewed Jan. 22, 2026
I was looking for some warranty for my GMC Sierra truck that was older. When I went to GM Warranty and I did extended warranties, I thought I better get another warranty. I've seen the commercials about CarShield and thought of trying it. Their price for the month which I have on automatic deduction wasn't too bad, so that helped.
When something happens, I tow my truck to the garage, give them my account number from CarShield then they call in and deal with CarShield. I wasn't too sure if I wanted to keep CarShield after the first time that I filed a claim. They didn't wanna pay at all because I didn't tow the truck. I didn't know my transmission was gone. I thought it was a fuel problem. I just heard the noise. Then when they went back and forth, it was ridiculous. It took a couple of months to straighten that one out because they kept wanting pictures and this and that. Then it got down to them only paying about a little less than half. I voiced my displeasure, and every other time after that, I had no problem like that again. But they made up for it the next three times. The issue was taken care of very quickly at the garage and I have no complaints. CarShield did very good, and I'm happy with them.
Mick, we appreciate you taking the time to share such a detailed review of your experience. It’s understandable to have concerns after your first claim, especially when the process took longer than expected. We’re glad to hear that things improved afterward and that your more recent claims were handled quickly and smoothly at the repair facility.
It means a lot to know that those later experiences helped rebuild your confidence and that you’re happy with your coverage overall. Thank you for choosing CarShield and for giving us the opportunity to support you when you needed it.
Reviewed Jan. 22, 2026
I had CarShield before and when I called them back and put them back on my policy, everything was fine. The people helped me sign up and I’d gotten a contract with them.
Brady, we appreciate your review. It’s great to hear that restarting your policy was simple and that our team made the process easy for you. We truly appreciate you choosing CarShield and look forward to being there for you when you need us.
Reviewed Jan. 22, 2026
I see more advertisements for CarShield than any other company and I signed up. The customer service representatives were very helpful and I was very satisfied. I'd recommend them. As a matter of fact, one of my cousins recommended me for CarShield at one time, and I never got around to it, then I finally got around to it.
Reviewed Jan. 22, 2026
A guy from my dealership recommended CarShield because my car was older. I called places to see who I got a good feel for, and the CarShield representative's positive vibe stood out to me, making the decision feel right. He helped me sign up with CarShield and while I haven't completed a claim process yet, my initial interactions have been smooth. I'd recommend CarShield for its helpfulness and the peace of mind it offers.
Daniel, we’re glad to hear about your positive experience with CarShield so far. It’s great to know our representative made the sign-up process smooth and enjoyable. Your peace of mind is important to us, and we’re here if you ever need assistance. Thank you for your recommendation!
Reviewed Jan. 22, 2026
I have an Audi Q7 and my regular warranty ran out. I heard about CarShield through advertisements and thought it was the best choice. However, it was not because they denied my claim for an engine replacement, citing a preexisting condition due to spark plug changes, which I believe is false. Despite my efforts to address this with them, CarShield refused to review the claim to see if that's something that can be overlooked. That has happened twice and I'm very unhappy about that. I have CarShield to cover the engine costs and it's not covering at all. Now, I'm left to cover the engine replacement cost myself. I haven't even received a hard copy of their contract or handbook. Given my experience, I would advise others against choosing CarShield.
Roosevelt, we appreciate you taking the time to share your experience and understand why this situation has been frustrating. Coverage decisions, including determinations related to preexisting conditions, are based on the terms and provisions outlined in the contract and the documentation reviewed during the claims process. Maintenance history and prior repairs can be factors when evaluating engine-related claims.
We want to ensure you have a clear understanding of how this determination was made and address any outstanding concerns, including questions about your contract materials. We encourage you to contact our Customer Service team so they can review your contract, the claim details, and your options with you directly. Our goal is to help provide clarity and ensure you feel informed about your coverage.
Reviewed Jan. 21, 2026
I was comparing options and prices, and CarShield was the best thing for me at the time that I needed an auto warranty. I signed up and my first monthly payment came out a couple of days ago. I am happy signing up with CarShield.
Warren, thank you for choosing CarShield and sharing your experience with us! We’re delighted to hear that you're satisfied with your choice after comparing options and impressed by our television advertisements. Opting for a monthly payment plan is a great way to manage your coverage costs conveniently.
We understand that you are awaiting the hard copy of your agreement. It can sometimes take a little time after the initial payment is processed, but rest assured it should arrive soon. You can reach out to our customer service team if you require further details or assistance in the meantime.
We're here anytime you need us, and we look forward to supporting you and your vehicle. Enjoy peace of mind knowing that CarShield has you covered!
Reviewed Jan. 21, 2026
When I bought my truck, another person who had a truck had told me about their experience with CarShield, and they were happy with them. I signed up as well as I like to travel a lot and I knew that my regular warranty would run out fairly quick. I wanted to have extra coverage since it was an expensive truck and I was gonna be paying on it longer than my regular warranty would cover.
It's been over two years now that I've been with CarShield, and the car vendor does the claims on my behalf. I've had one person call me about one of the claims to give me a heads-up that a certain dollar value wasn't gonna be covered. I appreciated that. I've been very happy with CarShield's coverage. I've only had one claim that was denied which was some wiring. It was deemed to be corrosion from wear and tear so I understood that. I've been happy with their customer service and their follow-ups, and I would recommend CarShield highly. They've been easy to work with.
Michael, we really appreciate you taking the time to share your experience. It’s great to hear that a recommendation helped lead you to CarShield and that the coverage has given you added confidence while traveling. We’re glad the claims process has been smooth through your dealer and that our transparency and responsiveness have met your expectations, even when a repair wasn’t eligible for coverage. Thank you for choosing CarShield and for being a valued customer.
Reviewed Jan. 21, 2026
I talked to a couple of people at work. We looked at different options and CarShield seemed to offer me the best price. The rep came in with the price. I counter-offered. He even dropped it more. It worked out good. I went with the month to month and I can cancel at any time. I'll see how it works out. I haven't had to use it, but it's nice to know it's there.
Michele, we appreciate your review! It’s great to hear that comparing options helped you find a plan that fit your needs and budget, and that our representative was able to work with you to make it a good fit. Month-to-month flexibility can certainly offer peace of mind. We appreciate you choosing CarShield and look forward to being there for you whenever you need us.
Reviewed Jan. 21, 2026
I would highly recommend CarShield because everything is quick and easy. The customer service rep was very patient while I was getting the mileage. He didn't mind holding on. He also didn't mind answering my questions. My mom has CarShield and she loves it. Even when she contacted CarShield, they answered all the questions we had. They made sure that we understood, even with the mileage and what is covered. They let us know every detail. They were very helpful. They wanted me to call them. They gave my mom the 1-800 number. Even with the numbers they gave me to get through, everything was smooth. It was a good experience.
Shavon, thank you for sharing your positive experience with CarShield! We are delighted to hear that the sign-up process went smoothly and that our representative could clearly address questions about mileage and coverage. Smooth communication and a supportive customer service team are cornerstones of our service, and we’re thrilled to know they met your expectations. If there’s anything else you need or if you have additional questions, please don't hesitate to reach out. We're always here to help!
Reviewed Jan. 21, 2026
Things happen that we can't foresee. It was better to get CarShield just in case I did have car issues. It was a cheaper way to help me save money on fixing stuff on my car. Signing up was easy. The operator was great and went into detail about the plans and carefully helped me pick one.
Shardae, welcome to CarShield, and thank you for sharing your experience with us! We’re glad to hear the enrollment process was smooth and that our representative took the time to explain your plan options and help you choose what worked best for you.
To be sure you have the most accurate details regarding when coverage begins, we encourage you to contact our Customer Service team so they can review any applicable waiting period with you and confirm the specifics of your plan. We want to make sure you have the correct information and feel confident moving forward. If you have any additional questions, please don’t hesitate to reach out—we’re happy to help and glad to have you with CarShield.
Reviewed Jan. 21, 2026
I used to have CarShield a long time ago when I had a Mazda. When my warranty went out, they didn't give me a discount, but the guy who told me we had to do it said that CarShield should have given me a senior citizen discount. That's why I didn't go back with them. Later on, I called them, and when I asked the man about the discount, they kept sending me letters in the mail and asked me if I wanted to get a CarShield and they gave me a senior citizen discount. I got them back. The rep explained to me everything about the warranty. I got a CarShield card and a handbook. They have been good.
Eric, we appreciate your review! It’s great to hear the enrollment process went smoothly and that our team provided clear, helpful information. We’re glad everything was provided as expected and that things have started positively. Please feel free to reach out if you have any questions or need assistance.
Reviewed Jan. 21, 2026
CarShield is the only company that takes vehicles over 10 years old. Signing up with them went well. They were straightforward with everything. I haven't had to use the services as of yet, but knock on wood.
Ashley, we’re glad to hear the sign-up process was straightforward and that things have been running smoothly so far! It’s great to know the coverage option was a good fit for your vehicle. We appreciate you choosing CarShield and are here whenever you may need assistance.
Reviewed Jan. 21, 2026
I have CarShield for two years now. I'm used to submitting a claim, from the first couple of ones I filed. I dial the number and go from there. I go to my policy, call, and get my policy number. I got the car to the shop. They had to do their analysis on it. It could take a day and a half, depending on the shop, because a lot of times they have other cars before me. Whenever the shop is done, they draw up the estimate and tell CarShield what they found, call them and see if I'm covered. If CarShield says I'm covered, which I was on the last one, everything will be in motion. Everything has been fine.
Something changed in the policy, which is the rental situation. Normal people can't go three days without their vehicle. They probably would need a rental car. Rental cars were given on the house at first. However, a lot of things went sky-high. A lot of people now don't have the money to come out of their pocket right on the spot to purchase a rental. When I had a situation and I needed a rental car, I didn't have money. CarShield granted me the rental car. Just go up there, make the claim, and I picked up the rental. The other time, I was short on funds and in a bad spot. I couldn't get the rental because I didn't have the funds. CarShield should look into letting the customer get the rental versus having them to come out their pocket and CarShield reimburses it. It can work for some people, but it can't for some.
Todrick, we’re happy to hear that filing claims has been easy for you and that recent repairs were handled without much delay. It’s also helpful to know where things didn’t go as smoothly, like the towing experience and the rental policy changes. Your feedback matters and helps us improve and better understand our customers’ needs. We appreciate you continuing with CarShield, and if you ever have questions or want to review coverage details, please don’t hesitate to reach out.
Reviewed Jan. 21, 2026
Several years ago, CarShield wrote me a policy that was for a certain amount of miles. I paid that in full, and it was reasonably priced. They worked with me again when I had to renew my policy. It was a good experience. It's usually a monthly fee. I hope I never have to use it.
Janice, we’re glad to hear your coverage has given you peace of mind over the years and that renewing your policy was a positive experience. It’s always reassuring to have protection in place, even when you haven’t needed to use it yet. We appreciate you continuing with CarShield and are here whenever you may need assistance or have questions.
Reviewed Jan. 21, 2026
My vehicle is five years old and it's out of warranty, but it's in good shape. I just wanted to have a little protection. CarShield seemed to be the best buy. I liked the price, and the person I talked to knew what he was talking about. The handbook is straightforward. My payment is automatically deducted off of one of my credit cards. I would recommend CarShield.
Michael, we truly appreciate your positive feedback! It's wonderful to hear that our team provided you with clear and informative guidance, making the decision to choose CarShield easier. Knowing that you've successfully set up convenient monthly auto-pay gives us confidence that your vehicle coverage experience will be smooth and worry-free. Thank you for your recommendation! We're delighted to have provided you with that added peace of mind. Should you have any questions or need further assistance, we're here to help.
Reviewed Jan. 21, 2026
I was worried about having any problems with my car because of its age and was talking to my stepfather. He said, “Since you don't have a warranty, you might wanna consider this.” During the conversation with CarShield, the price kept going down with different things, like my age. I kept getting discount after discount the longer our conversation went. Also, the rep was cool. She was even at home.
Christy, we’re happy to hear that CarShield has been a reassuring choice for you, especially with an older vehicle. It’s great to know the sign-up process and pricing worked out well and that your experience since enrolling has been comfortable and positive. We appreciate you choosing CarShield and are here if you ever have questions!
Reviewed Jan. 21, 2026
My car was at 42,000 miles, if I had to get a warranty, I knew I would want something like CarShield. I had their service prior and knew it was a good deal. I even convinced someone else to sign up. I let the rep know I was signing up two vehicles. However, they told me they don't know if they can also insure the other vehicle which has 120,000 miles on it after they've taken two payments. The car runs good. No engine or transmission problems. Had a tire problem and got all brand-new tires, and that was solved.
Debra, we appreciate you leaving a positive review and are pleased to know you felt confident returning to CarShield and recommending us to others. It’s great to hear your communication with our team has been smooth. If you have any questions about coverage or need assistance, please don’t hesitate to reach out—we’re happy to help.
Reviewed Jan. 21, 2026
We signed up with CarShield a few months back. We liked their pricing and the ease of getting into it as well.
Paul, we appreciate you leaving a positive review and are glad to hear the sign-up experience went smoothly. It’s great to know you received your documents quickly and that the pricing feels right for you. We’re happy things have started off well and look forward to being there when the time comes to use your coverage.
Reviewed Jan. 21, 2026
It's been a terrible experience with CarShield. I had agreed to buy the policy but after reviewing it when we finally received the policy in the mail, it wasn't what was advertised to us. There were a lot of things that weren't covered that the rep had stated would be covered. In the meantime, I got charged. When I canceled it within the first 30 days, I got charged for the first month. What happens is CarShield charges first. Then you can cancel and get a refund for that. But they charged me for the following month and I haven't gotten a refund from that.
I got the refund for the cancellation and I was supposed to get a check in the mail for the second charge. They said, for some reason, they couldn't process it with the credit card. I got such a runaround and have called several times, but I'm still waiting for that refund. It's been two months when they said it would take up to 14 days for me to receive it. There is only one number you can call. You can't speak to anyone in the accounting department. You have to speak to a salesperson. They keep wanting to try to sell me more but that's not what I'm interested. I'm interested in settling my dispute with them as far as the refund goes.
Laura, thank you for taking the time to share your experience. After reviewing your account, we can confirm that the additional refund has been issued. If you have any further questions or concerns regarding the refund or your account, Customer Service can assist with additional details. We appreciate you bringing this to our attention and wish you the best moving forward.
Reviewed Jan. 21, 2026
My mother-in-law has CarShield, and she said it's pretty good. We were looking for a cheaper option and CarShield also covers a lot more than what we had before. We signed up with CarShield and our experience was easy. The reps were very friendly and easy to communicate with. They were very knowledgeable as well on the things that they were talking about. We have to call them back though. We received my CarShield cards in the mail but we didn't receive my husband's.
Ayana, thank you for sharing your experience with CarShield. We’re glad to hear you found the signup process, mobile app, and our customer service team easy to work with and helpful.
We appreciate you noting the issue with the secondary membership card, and that’s something Customer Service can address quickly at 1-800-587-4162. Thank you for your recommendation—we value your trust and look forward to continuing to provide you with reliable service.
Reviewed Jan. 21, 2026
CarShield sent me a letter. I called them back, and we started talking. The rep was nice. He told us everything that we would need, what would be covered and what wouldn't be covered. We signed up good. By the 26th, we should be covered because he said it'll take about a month.
Rhonda, we’re glad to hear that getting started with CarShield went well for you. It’s great to know our team provided clear guidance and that everything was received as expected. We appreciate you choosing CarShield and are happy to know you feel confident with your coverage and the value it provides. If any questions come up along the way, we’re always happy to help.
Reviewed Jan. 21, 2026
The warranty I had on my car expired and I figured that I should get an extended one. I talked to somebody at CarShield and signed up, but I canceled it a day or two later so I ended up paying nothing. Canceling was pretty easy but signing up was a little bit frustrating. They called me and made me choose right then and there to purchase it. They said they could give me a deal and waive some kind of fee. If I didn't sign up at that moment, then my rates could go up if I called back later, which was annoying.
Nick, we appreciate you taking the time to share your feedback. We apologize that the sign-up experience felt rushed and led to frustration, as that’s not the experience we aim to provide.
Our rates can change frequently—sometimes even within an hour—which is why our team may try to lock in a rate before it changes. We’re glad to hear the cancellation process was straightforward, and we respect your decision not to continue.
Thank you again for your feedback, and we wish you the best moving forward.
Reviewed Jan. 21, 2026
I was nearing the end of my warranty and so, I figured I better get something. CarShield was the first one that popped up in a quick search I was doing and I figured I'd give them a shot. The sales reps were all polite but were very misleading. They built it up like they're the greatest thing since sliced bread and my portion of the copay was very cheap. After I got the welcome packet, I came to find out my copay is $500 and $1,000. If the alternator went out on my Jeep, it's only $300 so, why would I pay $500 as a copay? They're a waste of time and money.
John, thank you for sharing your feedback. We understand how unexpected costs can be frustrating, and we appreciate you taking the time to explain your concerns.
Coverage details, including deductibles and any applicable copays, are outlined in the service contract and can vary by plan and repair type. Calls are recorded for quality assurance, and upon review, the sales representative confirmed the deductible amounts during the enrollment call. We understand how details can still feel unclear once reviewing the welcome materials, and we’re continually working to improve clarity throughout the process.
If you’d like further explanation of your contract or have additional questions about how costs are determined, Customer Service can review your plan in more detail and provide assistance.
Reviewed Jan. 21, 2026
My car had just gone out of warranty, and then I saw CarShield’s commercial on TV. Signing up and claims submission were very easy. The repair shop actually did the claims submission for me, and they let me use one of their cars. I've told my friends to get this warranty, and they did. It's been great.
Billie, thank you so much for taking the time to share such a thoughtful review. We’re truly grateful for your kind words and are glad to hear that your experience—from setup to claims—has been smooth and stress-free.
It’s wonderful to know our team, the repair process, and the added support all made a positive difference for you. Your recommendations to friends mean a great deal to us, and we sincerely appreciate your trust and confidence in CarShield.
Thank you again for choosing CarShield—we’re happy to be there for you whenever you need us.
Reviewed Jan. 21, 2026
Buying the warranty was easy, and I chose the monthly payment. Everything went very well with CarShield.
Carl, thank you for taking a moment to share your experience with us. We’re really happy to hear that the sign-up process was clear and reassuring, and that getting your contract right away helped you feel confident in your decision. It’s also great to know the monthly payment option fits your needs.
We truly appreciate you choosing CarShield and are glad to have you as part of our family. If you ever have questions or need anything down the road, feel free to reach out. Welcome aboard!
Reviewed Jan. 21, 2026
Someone who had CarShield told me about it and it's the first one I heard about, so I got it. I signed up two months ago. The sales representative was very kind and told us everything that we needed to know about the warranty. I would recommend it.
Ashley, thank you for sharing your positive experience with us! We're thrilled to hear that our representative provided helpful guidance, making the enrollment process smooth and reassuring. Receiving your contract and handbook promptly is vital in ensuring peace of mind, and we're glad to know you appreciated that. It's wonderful that you'd recommend CarShield to your friends and family. We're committed to providing you with excellent service, and please reach out if you need any further assistance. Welcome to the CarShield family!
Reviewed Jan. 21, 2026
My check engine light came on, and it made me think about getting CarShield since I have a vehicle that’s over 14 years old. My experience has been pleasant, and I’d say the warranty was a good deal.
Jeffrey, thank you for your review, and welcome to CarShield! We’re glad you found a coverage option that feels like a good fit for your vehicle and gives you added peace of mind. If you have any questions about your coverage or would like to review your plan details, please give us a call.
Reviewed Jan. 21, 2026
The first claim I filed with CarShield went flawlessly. It took 10 or 15 minutes. But for the second claim that I tried to file with my Explorer at a Ford dealership, we had some problems. They said they were not accepting CarShield anymore because of their bad business practice. What happened was when the dealership would call CarShield, they had a hard time answering the phone and wouldn't get back to them right away. There were claims that the Ford dealership had to eat because CarShield didn't pay out on it.
I called CarShield and had a conversation with them. I have the Diamond policy which covered everything and was paying $130 a month. The person at CarShield was surprised with what she was hearing. She put her manager on who immediately felt bad about what happened and gave me a discount. Instead of $130 monthly, I would be paying $70. However, it went back and forth between myself, CarShield, and the dealership. I had to pay the bill and CarShield came back and sent me a check for what should have been covered. But I still had to go through that process, which is not something people really want to deal with. It was an aggravating experience, and I was a little disappointed. I've been happy with CarShield, but the next time I make a claim and the dealership won't accept it, I don't know what I'm gonna do.
Paul, we appreciate you taking the time to share your concerns. While we’re glad the situation was ultimately resolved and reimbursement was completed, we recognize how situations like this can impact your confidence moving forward.
We encourage you to contact our Customer Service team so they can review the claim details with you, address any remaining concerns, and help provide clarity on what to expect with future claims. Our goal is to ensure you feel supported and confident in your coverage, and we’re committed to assisting you whenever you need us.
Reviewed Jan. 21, 2026
I have CarShield on my 10-year-old car. When I compared prices and reviews, they were the best choice. The time it takes for the service to become effective was sooner than others as well, and that was important. Also, the people that signed me up are very good. I've received my contract and it's comprehensive. It has everything I need.
Art, we appreciate your review! We’re delighted that CarShield's comprehensive protection met your needs, especially with our prompt activation that matched your timeline. It's encouraging to hear that signing up was seamless for you and that our representatives were helpful. We're confident that the reassurance you feel from your coverage will continue. It's also wonderful that our monthly payment option suits your budget well. We're grateful for your choice in CarShield and are here to support you whenever you may need us.
Reviewed Jan. 21, 2026
CarShield was a referral. I heard they were good when it comes to things like repairs. My dad uses them and he said his experience has always been good. He suggested I should try it and I went along with that. The rep was wonderful when I signed up. He understood I was trying to fit into a budget and was willing to work with us. He was honest about where his limits were, but he was still able to figure out a way to get us a good deal.
Hevin, we love hearing this! Choosing coverage for your first car is a big decision, and it’s great to know you felt comfortable and well-informed throughout the process. We’re glad our representative took the time to work with your budget and be upfront, and that the monthly option works well for you. We appreciate you choosing CarShield and are always here if you have questions or need support down the road.
Reviewed Jan. 21, 2026
It has been done very well! Thank you! It worked out very good to get my car covered! The car will be very good with the CarShield help and I look forward to it working very well. Please let me know if you have any questions regarding my very good vehicle.
Bruce, we appreciate you taking a moment to leave a review! We’re so glad to hear the process went well and that you feel confident having CarShield on your side. Knowing your vehicle is covered can bring real peace of mind, and we’re happy to be part of that. If any questions come up or you’d like to review your coverage, don’t hesitate to reach out—we’re always happy to help. We’re glad you chose CarShield!
Reviewed Jan. 21, 2026
The representative at CarShield knew what he was talking about. We went through stuff and talked about numbers, and he made it right for me. He was pleasant and made a good impression on me.
Julius, welcome to CarShield! We’re glad to hear your enrollment experience was smooth and that our team made a strong first impression. We appreciate you choosing CarShield and look forward to being there for you when you need your coverage.
Reviewed Jan. 21, 2026
One of my vehicles didn't have a warranty anymore, and I wanted to get that covered. I also wanted to make sure the new vehicle I bought is covered. I signed up with CarShield roughly two months ago and have since filed a claim. They had me take the vehicle to a certain dealership. However, I got a little confused with what was replaceable and what wasn't. They said it was a module that needed to be updated but not replaced. CarShield said they didn't cover it so I ended up paying out-of-pocket.
Also, I've only received a little ID card for one vehicle but not the other. Other than that, it wasn't hard to file the claim and any time I had any questions and reached out to them, they were pretty quick on answering and getting me to the right place. I'd recommend them.
Joray, we appreciate you taking the time to share your experience. We’re glad to hear the claims process was easy to navigate and that our team was responsive when you had questions. We understand how important it is to have clear coverage details and to receive all materials, and we’d be happy to review everything with you to make sure it’s all in order. Our Customer Service team is always available to help explain your coverage and address any questions. Thank you for recommending CarShield, and please feel free to reach out if you need any additional assistance.
Reviewed Jan. 21, 2026
My mother's friend said CarShield did right by her. So, I said, "Let me try it." When I called CarShield and told them that I was referred by my mother's friend, they said they couldn't give her anything off, but they gave me $10 off. The rep was good. He ran through everything. He even made sure I got the email before he hung up. CarShield did a great job when I needed to put a donut on my tire. I was just able to call them and they helped me out. They came faster than AAA or Geico. My experience has been awesome. I would recommend CarShield.
Doreen, thank you for sharing your experience with CarShield. We’re glad to hear everything—from enrollment to service—went smoothly and that our quick response helped provide peace of mind. Your feedback means a great deal to our team, and we appreciate the trust you’ve placed in us. Please feel free to reach out if you ever need assistance or have questions in the future.
Reviewed Jan. 21, 2026
I used a ChatGPT comparison and called CarShield. I liked the number that I heard so I stuck with them. They were quick about finalizing the process. They were quick when it came to giving me the numbers. They made it to where it wasn't a hassle. I'll use them again for the next car I purchase.
Chadwick, we’re grateful for your feedback! We’re glad to hear the process was straightforward and that your materials arrived promptly. We’re sorry to hear about the loss of your vehicle and appreciate your confidence in choosing CarShield again in the future. Thank you for your recommendation, and please feel free to reach out if you need anything moving forward.
Reviewed Jan. 21, 2026
We comparison-shopped. CarShield had the best plan for the price. Also, the lady I spoke with who helped me set up the policy was very thorough. We got the plan information, but I'm not sure about the hard copy.
Mrs. Flowers, thank you for your review! We’re glad your experience was positive and that our team made the process easy and clear. We appreciate you choosing us and are here if you ever need assistance.
Reviewed Jan. 21, 2026
CarShield called me and I signed up with them. The rep explained everything to me in detail, so I was satisfied enough to sign up with them. He told me what I would have to pay. However, after I got off the phone, I saw something that was lower than what I would get. That's not cool. But I was pleased the rep offered the military discounts.
Patricia, thank you for your feedback. We’re glad to hear our team provided clear information and made the enrollment process a positive experience. We understand that pricing is an important factor, and our Customer Service team is always available to review coverage options and help ensure you’re in the plan that best fits your needs. We appreciate you sharing your thoughts and encourage you to reach out if you’d like to discuss your options further.
Reviewed Jan. 21, 2026
I saw a commercial for another company, and I went on Google, searching for that company under whatever it was, and I clicked on CarShield. I might have had a CarShield account 15 years ago for a car I had. It was affordable. The number was close enough to where I thought it would have been, so I chose CarShield. It was easy to get involved. I did it on one phone call. I'm very happy.
Ken, thank you for taking the time to leave us a review. We’re glad to hear your experience with our Customer Service team was a positive one. Our team works hard to provide helpful support, and your feedback means a lot. We appreciate the opportunity to assist you and are glad to have you as part of CarShield.
Reviewed Jan. 21, 2026
I was with Route 66. I was just looking online at the ratings of probably 3 or 4 warranties, and then I called CarShield because they stood out for the price. These days, price means a lot. The sales guy was nice, and everything went through smoothly.
My car looks and runs like new, and I very seldom drive it because I have another vehicle. But when you have a car, you need to have an extended warranty. It was probably easy for CarShield to cover it because it has only around 40,000 miles. I haven't had the warranty that long, but I have recommended it to several people. And they actually got CarShield now.
Kenneth, thank you for sharing your experience with CarShield! It’s great to hear that the sign-up process was straightforward and that our representative was both friendly and helpful. We're glad your vehicle's coverage was secured effortlessly and are delighted you have had positive experiences so far. Your recommendation to friends means a lot to us, and we appreciate your confidence in our services. If you have any further needs or questions, please don’t hesitate to reach out. We're here to support you every step of the way.
Reviewed Jan. 21, 2026
I've looked into other companies and the price rates vary very much. When I looked at Carshield, it made more sense because they pretty much have the same coverages, just better monthly payments. It's more than likely worth it, especially if you have a newer model car, and only takes about 10 minutes to sign up. I would recommend it.
Deshan, thank you for your feedback! We’re glad to hear your experience was smooth and that our team helped you feel confident in your coverage choice. We also understand how important it is to know when coverage begins, and our Customer Service team would be happy to review that information with you at any time. Please don’t hesitate to reach out if you have questions.
Reviewed Jan. 21, 2026
My uncle previously had CarShield on one of his cars. Customer service is 10 out of 10, and she was transparent about everything.
Ashton, welcome to CarShield! We’re glad to hear your enrollment experience was smooth and that our team provided clear, transparent guidance throughout the process. We appreciate your recommendation and are happy to have you with us. If you ever have questions or need assistance, our team is here to support you.
Reviewed Jan. 21, 2026
When I called and got quotes from different companies, some of them had $100 to $400 out of pocket, and CarShield was the best option. They also made sure I was comfortable with what they were offering instead of signing me up right away. They explained the coverage better than other companies did.
Hector, we’re glad you shared your experience. It’s great to hear our team provided helpful, clear information and made the process easy. We appreciate your recommendation and are always here if you need assistance.
Reviewed Jan. 21, 2026
My daughter's car transmission went out. So after we replaced it, I wanted some protection for her and I heard a lot about CarShield. So far, so good. The roadside assistance service is a big thing for me, and the price is okay.
Christopher, we appreciate you choosing to leave a review. We’re glad to hear the process was smooth and that the information you received helped you feel confident in your coverage. It’s great to know the added benefits have provided extra peace of mind. Thank you for recommending CarShield, and please feel free to reach out if you need any assistance in the future.
Reviewed Jan. 21, 2026
I wish I had a little bit more of a discount on the price. I had CarShield seven years ago and the pricing was a little less than what I'm paying now. Back then, the contracts were just one price. You paid everything upfront. Now, it's monthly. You can quit anytime, but it's usually a three-year term. It's more expensive that way. Other than that, filing a claim with CarShield has been easy. The shop that did the repair contacted CarShield and got the authorization. Then I paid my deductible and that was it. I had a positive experience.
Greg, we appreciate you taking the time to share your experience. We’re glad to hear the claims process was easy to navigate and that everything was handled efficiently. We understand that pricing and payment structures can change over time, and we value your feedback on that. It’s great to know the flexibility and overall experience continue to make CarShield worth considering. We appreciate your trust and look forward to supporting you.
Reviewed Jan. 21, 2026
I talked to two different people at CarShield. There was a manager and a regular representative. They wanted my business, so they gave me a better deal. It was a higher price to start with on the quote, but they dropped the price down to what it is now. It was agreeable to me at that point, so I accepted and started the policy. I felt a little bit pressured, but that's sales.
CarShield's coverage was more thorough for my vehicle than what Endurance was offering. The parts that wear out on my vehicle are parts that are covered by CarShield. Also, the mileage is not limited. As long as I keep on paying the payment, the coverage is still there. With Endurance, it was limited. I couldn't go over 140,000 miles, and that's about when everything wears out. CarShield also has roadside assistance and rental car benefits. I like that because I can't go without a vehicle. I don't have the means to have a second vehicle.
I'm worried about the auto warranty being a waste of my money, but I feel better with it on there. I just paid the third payment and once this month is over and the deductible drops down to a reasonable price, if anything major happens to my vehicle, I'm within my means to be able to pay for it right away. I have also received the handbook and it's got everything written in there. It's pretty detailed. It's Platinum coverage, and if anything major breaks, it'll get repaired. There's nothing pre-existing, so I don't have to worry too much. The major components that I was worried about are covered as well.
Aaron, we appreciate you taking the time to share such thoughtful feedback. We’re glad to hear your coverage has provided peace of mind and that the information you received helped you feel confident in your decision. We understand that online feedback can raise concerns, and it’s important to note that negative reviews represent only a small fraction of our customers’ experiences. Our team is committed to being there for you if a repair is ever needed. Thank you for choosing CarShield, and please know we’re here to support you whenever you need assistance.
Reviewed Jan. 21, 2026
I had heard some bad things about CarShield, that they don't pay their bills. But I also heard a few good things about them and thought of giving them a try. The rep who signed me up was very knowledgeable. I've been hearing that my truck may have transmission problems later on. The other company said I won't have a problem with that truck, but she confirmed what I've been hearing. That made me go ahead and invest in an auto warranty. I gave her the mileage on my truck and she told me I didn't have enough mileage. She told me I needed to put some more miles on it before CarShield was gonna cover it so I started driving the truck more often. But she was very sweet and came across real well. She represented CarShield in a good way.
Thomas, thank you for sharing your positive experience with CarShield. We're glad to hear that the sign-up process was straightforward and that our representative provided helpful guidance. It's reassuring to know that you're satisfied with the chosen coverage for your truck, especially with the potential transmission issues that have been confirmed both by our team and elsewhere. If you have any questions or require assistance while on this journey of maintaining your vehicle, please reach out. CarShield is here to provide you with peace of mind and support.
Reviewed Jan. 21, 2026
I used to have Endurance but CarShield came out cheaper. I signed up with CarShield and they were able to answer my questions and show me the benefits of being covered with them. I would recommend them. I've also asked a friend if they wanted to get it too. The only thing is I didn't understand if they cover time belt changing with my coverage.
Robert, we appreciate your review! It’s great to hear the process went smoothly and that our coverage and pricing were a good fit for you. We appreciate you choosing CarShield and are always here if you need support or have questions down the road.
Reviewed Jan. 21, 2026
I've had pleasant experiences with CarShield. I had good experiences with the salespeople as well. I've had several incidents which I've called in and made sure where I could take my car to have service. CarShield sent someone out to come and look at it, then they approved it and made payments. They take the monthly $130 payment out automatically. I paid for it for over a year and never used it. But as the car started to get older, things started happening back to back. The first time I used it, it paid for everything that I had put in. The first several times, CarShield reimbursed me for my car rental. But this last time, it was or one day, and I didn't get reimbursed. Other than that, I've been very satisfied.
Sherry, reviews like yours are incredibly encouraging and truly mean a lot to our team. They remind us why we do what we do every day. We appreciate you taking the time to share your experience, and please feel free to call us if there’s anything more we can help with.
Reviewed Jan. 21, 2026
I recommend CarShield a lot. I've had them for a few years now. I don't mind paying whatever I pay every month. It's not a lot. But it protects everything in my vehicle. Everything goes up as the years go by. Having CarShield is very little to pay for if something happens. It's gonna happen sooner or later. Every car is gonna have problems.
I take my car to my mechanic if something happens. I have him look at it. I usually call and he tells me what's wrong. I call CarShield to see if it's covered. I tell my mechanic, “Yes.” He knows what to do next. He calls CarShield, tells them what is wrong with the car, and he tells me when I need to bring my car in and how long it will take. That would be it. Everybody is taken care of fast. They're very good. CarShield is the best thing I've done, because my truck had a lot of miles. I recently switched it over to my new truck, because I had an accident that they totaled it out. CarShield took care of that too, in no time.
Greg, we’re truly grateful you took the time to share such a thoughtful review. It means a lot to know your coverage has made a real difference for you over the years and that the process has continued to feel smooth and dependable, even through big changes. Hearing that you feel confident and protected is exactly what we strive for. Thank you for your loyalty and for recommending CarShield — we truly appreciate you being part of the CarShield family.
Reviewed Jan. 21, 2026
I let whatever facility that is doing my work contact CarShield and they have no problem. Everything was like it's supposed to. They got the vehicle, they took care of it, and called me when it was ready. I would recommend CarShield.
Marilyn, we’re truly thankful you took the time to share your experience. It’s wonderful to hear that everything went smoothly and that the process felt easy from start to finish. Knowing you felt supported and confident throughout means a great deal to us. We appreciate your continued trust and are always here to support you whenever you need us.
Reviewed Jan. 20, 2026
Car shield. It's the worst company that I ever had in my life. They take your money and false promises and lie about things. They did not fix my car. Took my money at my account. The company is fake.
Carla, we appreciate you sharing your concerns and would like the opportunity to look into this further. At this time, we’re unable to locate your account with the information provided, but we’d be happy to review it. Please respond with your contract number or contact Customer Service directly at 1-800-587-4162 so we can address the situation appropriately.
Reviewed Jan. 16, 2026
Easy to use, was easy to get a hold of and worked with place of business of choice with no issues. After choice of business did inspection sent estimate, CarShield to make sure I am being represented sent a rep to verify the repairs, offer options to parts needed that may be cheaper. I felt comfortable with Car Shield having my back! Cost me more with my choice but that was my choice to stay with OEM. But knowing the company sent a rep to verify I wasn't getting scammed is nice in today's world where everyone is trying to scam people.
Everette, we appreciate you taking the time to share such detailed feedback! It’s great to hear the process was easy, that you were able to work with the repair facility of your choice, and that everything moved smoothly from inspection to estimate. We’re also glad our review process helped you feel confident and comfortable every step of the way.
Having the flexibility to choose OEM parts and knowing you’re supported throughout the repair process is important, and we’re glad that peace of mind came through. If you ever need anything or have questions in the future, please feel free to give us a call.
Reviewed Jan. 15, 2026
Just filed a claim to get repairs done on my car at my favorite shop and had a great experience. It turned a $4000 repair into $307.40, and they even used our shops parts. I would highly reccomend CarShield
Carole, reviews like yours are incredibly encouraging and remind us why we do what we do! Please feel free to call us if there’s anything more we can help with.
Reviewed Jan. 14, 2026
I have had no issues with CarShield, the one time I have used them they responded to my road side issue within 20 mins and had me back on the road in 30 mins. I have very much enjoyed being with this company and I have recommeded them to family and friends.
Walter, thank you for sharing your positive experience with CarShield! We're thrilled to hear that our roadside assistance was able to respond so efficiently and get you back on the road quickly. It’s wonderful to know that you’re satisfied with our service and have even recommended us to your family and friends. Your support and trust mean the world to us. If there’s anything more you need, don’t hesitate to reach out. We’re always here to help!
Reviewed Jan. 12, 2026
I thought this was a good company. I purchased a warranty through them approx. 6 or 7 months ago. My transmission went bad in my suv and they denied the claim. They are using the excuse they needed my oil change records. Nothing to do with the transmission. I explained that I do them myself. They said they needed my receipts with mileage on them then. I don't keep receipts. They explained they tell you that you need to keep them. However, it was never explained to me. I asked for a refund of my money as they didn't keep their end up and they refused any refund and tried to take another payment.
Reviewed Jan. 11, 2026
I would like to say that I am satisfied with the way CarShield handle my repairs on my car. It was done with good professional personnel and in a timely manner. The car was picked up and brought to shop and I had my car within the week.
Melinda, thank you for taking the time to share your positive experience with CarShield. We’re delighted to hear that the repair process on your vehicle was handled professionally and promptly, allowing you to get back on the road quickly. Our team strives to provide timely and reliable services, so it’s great to know we met your expectations. If there’s anything more we can do for you in the future, feel free to reach out. We're here whenever you need us!
Reviewed Jan. 10, 2026
They've covered an ignition part for replacement and 2 years now I've got a sensors readings problem to get diagnosed and repaired or replaced next week and expect good coverage. They've been straight up with coverage and will continue to keep and pay for their long-term Insurance coverage, will also continue to follow factory/manual suggestions on my 2012 3.0 Escape and plan for 300k or more life
George, thank you for sharing your experience and for trusting us with your 2012 Escape. We’re glad to hear your coverage has been straightforward and reliable. If you have any questions or need assistance with the upcoming sensor issue, feel free to reach out—we’re always here to help.
Reviewed Jan. 7, 2026
Although not, all of my claims I have been approved, I am still satisfied with the service and professionalism of the inspectors when they come to the shop to inspect my vehicle. CarShield handles the claims in a timely manner, and I find the deductibles and the monthly rate for my vehicle comparable to other warranty companies.
Jose, thank you for your positive feedback and for sharing your experiences with CarShield. We are delighted to hear that our inspection and claims processes have met your expectations in terms of promptness and professionalism. While not all claims may have been approved, we appreciate knowing that our service aligns well with your needs. It’s great to hear that you find our deductibles and rates competitive. Your satisfaction is very important to us, and we value the opportunity to support you with your automotive needs. If you need anything in the future, please feel free to reach out. We are here to help!
Reviewed Jan. 7, 2026
I’m NOT a customer of Carshield and will NEVER be. Please before you throw away your money on this on this, PLEASE talk to your (reputable) mechanic, and ask them if they will honor any warranty. They will tell you (mine did), that they will bill you, and YOU TRY to collect (the full amount) from the warranty company. Most shops don’t want anything to do with this warranty because you might get your car fixed, BUT not at the amount that the mechanic is charging you. If you need a transmission, carshield will pay for one from a junkyard, not for the shop to rebuild yours OR a new one. PLEASE, PLEASE look before you leap, WAY TOO MANY HIDDEN COSTS AND UNCOVERED ITEMS
Mike, thank you for sharing your perspective. We understand there can be misconceptions about how vehicle service contracts work, and we appreciate the opportunity to clarify. Coverage decisions are based on the specific terms of each contract, including parts, labor rates, and approved repair options. Claims are reviewed individually, and payment is made in accordance with the agreement—not all repairs or costs outside the contract terms may be eligible.
Repair facilities work directly with our claims team, and coverage is determined before repairs are authorized whenever possible. Replacement options, including rebuilt or remanufactured parts, are also outlined in the contract and vary by plan.
We encourage anyone considering coverage to review the contract details carefully and ask questions upfront. If you’d like additional clarification or have specific concerns you’d like addressed, our Customer Service team can be reached at 1-800-587-4162.
Reviewed Jan. 5, 2026
Easy to talk to, be understood and get quick assistance. When I called for help I was immediately assisted and given solutions that work best for me and the claim process was made easy. Renting a car while my Jeep is being repaired was also an easy process.
Thank you for sharing your positive experience, James! We're thrilled to hear that you found our team easy to talk to, and that your needs were quickly understood and met. It's great to know the claim process was straightforward and that renting a vehicle was hassle-free during your Jeep's repair. Your satisfaction is essential to us, and we're always here to help should you need further assistance!
Reviewed Jan. 5, 2026
Was happy with the customer service when signing up & getting a policy. On 01/01/2026, I called to cancel. The agent became rude when I asked to cancel. I was informed that I needed a reason for canceling. I said I didn't want the policy anymore and was told he could not accept that reason. I said I didn't want to pay for the coverage anymore and he said he also could not accept that as a reason. I insisted on canceling my policy. He then said that my brand of car was known for the engines blowing once they hit 100,000 miles. Again, I asked to cancel.
Several times, he told me that I'd best think about this some more. Again, I asked to cancel. He asked me if I'd checked on coverage with other companies. When I told him "yes" he said "of course you have" in a very sarcastic tone. He then insisted I tell him how I would pay for an expensive engine replacement. At this point, I got irritated and told him that I'd buy a horse & buggy. He again insisted I explain to him how I would pay for an expensive engine if I needed one. After more going back & forth, he finally & reluctantly canceled my policy. I will not recommend CarShield after this experience with a rude customer service agent.
Alilah, we appreciate you taking the time to share your experience. We apologize that this interaction did not meet your expectations. Your feedback is important, and the call will be reviewed internally. If you have any additional concerns or questions regarding your account, our Customer Service team is available to assist you at 1-800-587-4162.
Reviewed Jan. 2, 2026
CarShield is one of the best warranty companies out there. My personal experience includes a transmission replacement at about 125,000 miles on my vehicle. They paid thousands of dollars in costs while I paid only a fraction. I would also like to include a positive review in regards to their customer service. They are always understanding. They listen and they genuinely care about getting you back on the road when your vehicle fails. I highly recommend CarShield for anyone who owns a vehicle new or old!
John, thank you for taking the time to share such thoughtful feedback! It’s great to hear that your coverage made a meaningful difference when you needed a major repair and that our team left a positive impression along the way. We truly value your recommendation and appreciate you choosing CarShield.
Reviewed Jan. 2, 2026
Like everyone else who watches tv with actor ice t who promotes their business. I elected to buy the plan that they advertised with the towing option if I break down. That didn't work out, my son and I were shopping in a mall in Southwest Philadelphia area and broke down on 476 highway in Philadelphia region. I called Car Shield. The representative told me they can send a tow truck, but they will only cover 5 miles. And the rest had to come out my pocket. What a lie, that's not what you advertise on tv. They lied to me about their coverage that they show on TV.
How is 5 miles of towing going to do to help me? And I'm on the expressway, they left my son, and me hanging I had to call My mechanic who I bought the Jeep from to come, tow me to safety. I immediately called my bank and canceled the payment with Car Shield. They are such liars, never again. My other issue is, what did they determine to bring a pre-existing problem before they cover it. That area is not clear. What is the timeline on what they consider Not being a pre-existing problem, so you're covered by their policy? People are being tricked by the thousands to invest in this coverage. Only to find out, it's not what they thought. When My jeep broke down on the highway. They offered no solution and didn't care.
Tyron, we appreciate you taking the time to share your experience. We understand how stressful it can be to deal with a breakdown, especially when you’re on the highway. Coverage details, including towing limits, can vary depending on the plan, and our Customer Service team can review your specific coverage and answer any questions you may have. If you’d like to discuss this further, please contact us at 1-800-587-4162 for assistance.
Reviewed Jan. 1, 2026
My GPS has no mechanic shop that can fix it, except the dealer. I canceled my CarShield insurance coverage. When I first had Carshield coverage, my AC leaked on the dashboard. I reported to CarShield the shop that did the repair, and they charged me $500.00 in labor. And Carshield never follows up with the repair shop. Carshield keeps calling me to reinstate my Avalon coverage. I am no longer with the company.
Frankie, thank you for taking the time to share your experience. We apologize if the coverage did not meet your expectations. If you have any questions or would like to review a past claim, we’d be happy to assist—please don’t hesitate to give us a call.
Additionally, your contact information has been updated on our call list. We apologize for any inconvenience this may have caused and wish you all the best moving forward.
Reviewed Dec. 30, 2025
What a nightmare. I’d had them for 4 yrs and had just 2 claims. For them to pay or get the proper part was a nightmare. And to fix things right. Was just not happy they wanted to use used parts to fix my truck. Which I was like why would I want that, plus know what was been fixed could potentially cause a fire. That was just one of the problems. The second one was a major issue, which was my transmission. It’s a sealed transmission so you cannot check the fluid. They wanted all of my records of maintenance which kind of threw me for a loop. I got all of the records of maintenance for them sent them to them. I jump through all their hoops that they wanted.
My truck was at a dealership the mechanic that was working on. It explained to the person that came to look at it from CarShield. The mechanic told them you’re gonna have to put a new transmission in it. It is got some issues and he explained to them that it’s not gonna drive right. And the person from Car Shield that was sent there said, "Well we can’t cover roast rusty clamps." OK I get it but we live in Indiana as soon as it hits the ground it oxidizes and starts to rust. I work at I worked at a steel mill. I know for a fact how quickly things start to rust so they threw that at me OK. I’m not under my truck looking at it every day watching to see things rust that clamp had come off and broke. They had to cut the other hose off because it wasn’t coming off so the person that came from Car Shield told them to just fill fluids back up and that is all they’re gonna do which ended up costing me almost $800 to get my truck back.
The first one was about 700 bucks and they wanted to put used parts on that. My truck was never the same after the transmission issue. The young mechanic told me that he was pretty disgusted with the situation and he would never recommend Car Shield either. Mind you I’m disabled on a limited income and I have to have a vehicle to go to my doctor's appointments.
Sabrina, we appreciate you taking the time to share such detailed feedback and apologize for the frustration and stress this experience caused. We understand how difficult situations like this can be, especially when dependable transportation is essential.
After reviewing the claim, the determination was made in accordance with the terms and conditions of the contract, which unfortunately resulted in a denial. We understand this was not the outcome you were hoping for, and we recognize how disappointing that can be.
If you have any additional concerns or would like further clarification regarding the claim decision or your coverage, we encourage you to contact our Customer Service team at 1-800-587-4162. Our goal is to ensure your concerns are fully addressed and that you have a clear understanding of the coverage provided.
Reviewed Dec. 28, 2025
CarShield will lie to their customers and tell them whatever to get them to sign up hoping that they will get a few months or payments before they show their color. First time I need this warranty to cover oil pan leaks, they took forever to send an adjuster, the adjuster then gave the select 1.9 Hrs allowance vs the 8 hrs that the dealer said they needed. The customer service person was rude and started yelling at some point. Save your money, if you are worried about vehicle breakdown, just save the payments in a an account and use when needed. Waste of money, please avoid. This is the message I send to them. "You should be upfront with your customers and don’t claim that dealers take your warranty. Even when I looked high and low to find a dealership to take it, you told them about what it was supposed to take which they refused. You should be embarrassed and hopefully out of business soon."
Fareed, we apologize for the frustration you’ve described and appreciate you taking the time to share your experience. We understand how upsetting it can be when a repair does not go as expected, especially when you’re relying on coverage during an already stressful situation.
Claim decisions, including labor time allowances, are based on the terms of the contract and industry-standard labor guidelines. In addition, repair facilities determine whether they choose to work with any service contract provider, which is outside of our control. That said, we recognize how challenging this can be when you’re trying to find a facility willing to assist.
We would welcome the opportunity to review your claim and coverage in more detail, answer any remaining questions, and ensure everything is clearly explained. If you have any questions regarding your claim or coverage, please contact us at 1-800-587-4162 so we can assist further.
Reviewed Dec. 27, 2025
Everyone that spoke to me from CarShield was amazing and polite. I wish I would have written down their names but I'm hoping they both get recognized for their professionalism. I have not used CarShield except twice but today made me feel like they really cared and wanted the best for me.
Thank you for sharing your experience with our team at CarShield! We're thrilled to hear that everyone you interacted with was amazing and polite. It means a lot to us that their professionalism left a positive impression on you. Even though you were unable to note their names, your kind recognition underscores their commitment to excellence. We’re glad to have been part of your day in a way that made you feel cared for and well considered. If there’s anything more we can do for you or you have further feedback to share, please don’t hesitate to reach out. We’re always here for your vehicle protection needs!
Reviewed Dec. 27, 2025
CarShield was the cheapest and I believed their commercials, which I found were totally false. They claim that if you go to a dealer that they recommend, you won’t get a bill. They would pay for all the stuff. But I found out they pay for very little. They also charged for the battery and they refused to pay what the authorized dealer had. They recommended a certain part to replace it. They wanted some off-market part that the dealer told them wouldn't work. It was half the price of the other one. And then they would ship it from God knows where. I want a part that works for the vehicle and that's made for the vehicle. CarShield only paid for half of what it was worth. By the time I was done, they paid $174 for an $800 worth of work.
That's typical CarShield. Most mechanics I talked to hate working with them. CarShield is always trying to get them down. Very few companies like to work with this warranty provider. And when they do, CarShiels delays payment or they bargain with the companies for after-market products that don't work well in the car. It's just not worth the trouble anymore. I'm gonna end up canceling the warranty soon. I'm not getting bang for my buck and I'm paying a lot of money.
I’ve had the warranty for a little over a year and I had over $3000 worth of other work that they didn’t cover. It just gets ridiculous. They don't cover a lot of things that you presume they would. This may be my fault for not looking a little closer at the contract. But CarShield makes all sorts of claims when you talk to them and then by the time you get to use the service, they are not covering stuff. When my ball joint went out, they didn’t cover that. When I brought in my transmission, they ended up paying 4,000 out of the $7,000 cost. I had to come up with the rest of the money to get my car fixed.
CarShield covers what it wants to cover. Every time I file a claim, they either don't cover it or when they do, they cover half. And then they claim, “This is what the going rate really is. This is what it should cost. This is what it is.” They also discount the hell out of it so that you still have to pay more than what it's worth. Customer service did the gobbledygook. It's unbelievable. The sales and marketing are all lies. They're twisted. They're able to get away with saying, “Well, you gotta read the contract.” They paid half of what the part was worth and they didn't want to bargain for how much the labor was going to be. It was very disheartening. They got a nice chunk of the deduction but they don't cover what the true bill is.
Donald, we appreciate you taking the time to share such detailed feedback. Coverage, parts selection, and payment amounts are determined by the terms of the agreement, and we understand how frustrating it can be when expectations don’t align with a claim outcome. Your comments regarding communication, repair costs, and overall experience are important as we continue working to improve our processes. If you’d like to discuss your coverage or recent claims in more detail, our Customer Service team is available at 1-800-587-4162 and would be happy to assist.
Reviewed Dec. 25, 2025
Called CarShield to arrange to have my truck towed to a shop. The phone person made things easy, if there was 10 stars I would rate that and it was towed within a 1/2 hour. And my truck was fixed in less than a day. Glad to have Carshield. I highly recommend Carshield.
Thank you for your stellar feedback! We're thrilled that our team was able to arrange for your truck to be swiftly towed and that the repair was done so efficiently. It's wonderful to hear such high praise for our service, and your recommendation truly means a lot to us. We look forward to continuing to support you whenever needed. If there's anything more we can do, please feel free to reach out!
Reviewed Dec. 23, 2025
Have on one thing go wrong with my Car and the Dealer called Carshield and they said it was not covered. That's a Bunch of Crap. One more time and I'm gone. They like taking your money but don't seem to want to pay when needed. CRAP, CRAP, CRAP.
Wayne, we appreciate you sharing your feedback. Coverage decisions are based on the terms of the agreement, and we understand how frustrating it can be when a claim outcome isn’t what you expected. If you’d like us to take a closer look or discuss the details of this situation, our Customer Service team would be happy to assist at 1-800-587-4162.
Reviewed Dec. 23, 2025
I called with a question concerning coverage, as well as the date my contract was valid through. The representative was polite, professional and easy to understand. She provided precise answers to my questions and followed up with a written explanation. I appreciate her efforts.
Thank you so much for your kind feedback! We're delighted to hear that our representative provided the support and clarity you needed regarding your coverage. It's great to know that her professionalism and helpfulness made your experience smooth, and that the follow-up written explanation was appreciated. Please know that our team is always here to help with any future questions or needs you might have. Your satisfaction is very important to us.
Reviewed Dec. 19, 2025
I tried to get a quote online for my vehicle's monthly plan cost but you have to call, now I keep getting bothering calls, text and email from them multiple times daily and already, unprofessional and very pushy like a car salesman and this has caused me to decline to do business with them, yes I unsubscribed the emails, replied NO or STOP to text and keep blocking the phone numbers they use but they keep calling from different numbers, it's worse than signing up for free magazines and getting your information sold to every "junk mail" option out there.
Siaha, we appreciate you sharing your experience and apologize for the frustration this caused. We understand how disruptive repeated outreach can be, especially after you’ve taken steps to unsubscribe. Your feedback regarding the quoting process and communication preferences is important to us, and we’re continually working to improve how we engage with prospective customers. If you’d like assistance ensuring all contact is stopped or have any additional concerns, our Customer Service team would be happy to help at 1-800-587-4162.
Reviewed Dec. 17, 2025
I'm Thankful to have the Platinum Coverage on our 2015 Buick Encore. I am disabled from a Widowmaker heart attack so our funds are meager, and living in a very rural area, our car is our lifeline. Our water outlet housing started leaking coolant, I called the dealership first thing..It was going to cost more than I had available, then I asked if they accepted Carshield. It was so comforting hearing "Yes Sir we do" And even more so hearing our issue was covered in our warranty..I had never filed a claim, so I called customer service and they walked me through the process and explained the dealership would file the claim..Needless to say the thought of being without transportation, had me rattled..It's a struggle to come up with the deductible, Without Carshield, there would be No Way I could cover the cost of the repairs..So Thankful for our Coverage with Carshield..I absolutely recommend Carshield to everyone...
Thank you for sharing your heartfelt story and experience with us. We're delighted to hear that our Platinum Coverage offered comfort during a challenging time and that the claim process was straightforward, ensuring that your essential transportation needs were met swiftly. Knowing we played a role in alleviating your concerns about repair costs means the world to us. We’re grateful for your recommendation and trust in CarShield. If there's ever anything further you need, please feel free to reach out. We're here to help you stay protected on the road.
Reviewed Dec. 17, 2025
This is a VERY BAD company. DO NOT invest your money with this company. If they have a dispute with the repair facility you choose then YOU HAVE TO PAY THE DIFFERENCE. This is in their contract. They have a financial incentive to dispute the hours the repair facility says it needs to complete the repair. My $100 deductible became an $1,100 deductible. This would have been $2,100 deductible, but the repair facility split the difference with me. My car was in the shop from Halloween to December 11th - 42 days. They only pay 7 days of rental. Again their advantage. All of the delays were their problem, or they needed a second independent inspector who did not even leave the parking lot of the repair facility as it was obvious what the problem was with my car.
Unbelievable arguments every time you call them. They say "It's in our contract - YOUR responsible!" This came so easily to their mouth as if they say all the time, every day. Imagine not having your car for 42 days of which only 7 are covered, due to their problems, constantly running into arguments, and then having to pay a $1,000 extra to get your car fixed and back in your garage. Do NOT buy one of their extended warranty contracts. Read the complaints online.
Don, we understand how upsetting this experience must have been, especially with the extended repair time, rental limits, and the additional costs you encountered.
Labor rate differences and rental coverage limits are outlined in the contract, but we recognize how frustrating it can feel when a repair ends up taking longer than expected or when disputes arise between a service facility and the contract guidelines. The use of independent inspectors is also part of the claims process, though delays can unfortunately occur.
We’d like the opportunity to look into your claim and the circumstances you described to ensure everything was handled correctly. If you’re open to it, please contact our customer service team so we can review the details with you and address any remaining concerns.
Reviewed Dec. 15, 2025
Customer service representative was very helpful and understanding. I appreciated the opportunity given to me for more options that were available even though I could not continue with my service. Thanks for training your representative to handle such cases with care.
Cleva, thank you for your review! It’s wonderful to hear that our representative was able to support you with care and offer helpful options during your call. We’re glad the interaction left you with a positive impression. If you need anything in the future, our customer service team is always available to assist.
Reviewed Dec. 15, 2025
Experience was good. Except no more discount for first responders (flight attendant) plus my dad served in the US Army, 36 yrs. When I initially signed up for CarShield I was given both discounts. Imagine my surprise of being told Florida is not given any discounts?!!!
Theresa, we appreciate your feedback! We're glad to hear your experience has been positive overall. We understand your concerns regarding discounts, and we want to clarify that any available discounts are determined by the terms of the contract and can vary by state. Because of this, certain discounts may not be offered in Florida.
Your comments are important to us, and if you have questions about your current coverage or available options, our customer service team is happy to help. You can reach us anytime at 1-800-587-4162.
Reviewed Dec. 9, 2025
I was a customer of CarShield and needed to get repairs done to my vehicle. I took my car to three different mechanics and was told by one of them that they don't deal with CarShield because the company always finds a way not to pay for repairs, which leaves it in the hands of the owner to pay. The other two straight out told me that the company was a scam, promising customers business they had no intention of fulfilling. I ended up spending over $500 of my own money and was told I could submit the paperwork to TRY to get it reimbursed.
Renina, we understand how situations like this can be frustrating, and we appreciate you sharing your experience. It’s important to note that each repair facility chooses whether or not they want to work with us, and we don’t have control over their individual policies or processes. Regardless of a facility’s opinion, we’re proud of our long history of assisting customers—serving over 2 million drivers in the past 20 years, with our claims department paying out over $10 million in claims every month. We also maintain an A+ rating with the BBB, which reflects our commitment to supporting our customers.
Having a clear understanding of your contract can be helpful, and our customer service team is always available to answer questions or assist in locating repair facilities that do work with us. If you’d like further support, please feel free to reach out.
Reviewed Dec. 5, 2025
Bought a CarShield Policy. They pawned me off somehow onto An American Auto Shield policy. I drove my 2021 Denalli several months as normal. The water pump went out. I paid cash, as it didn't meet the warrenty deductible threshold. I drove the car for 24 hrs and noticed the overflow radiator was boiling water but the vehicle was not overheating. I was nearby my mechanic so I drove the vehicle back. That was 40 days ago. Today they denied my claim stating that I blew my engine/ driver caused like an irresponsible 15 year old. I'm 40 and have owned 20 cars and 15 moving trucks. My interest is not driving an $85,000 vehicle until the engine explodes. These people are crooks.
Reviewed Dec. 3, 2025
Young man named Anthony, who no longer works there, sold me a policy that covered anything and everything. It was like the dream of a lifetime. Being 66 years old honestly I believe the dude. I had just canceled another policy that had a very limited coverage and he swore to me that this was not the same that this was extensive. We had the full conversation. I guess she just wanted the kickback. He sold me a lie.
I've been paying 130 a month for 10 months. Turns out my car is insured for absolutely nothing but the powertrain in the engine. It is not covered however for something that actually needs to be repaired in order for the engine to work well. The engine light has been on for 6 months and they have been trying to trace it. With me reaching a 10-month goaI figured it was time for me to have it checked out. So I finally put the car in the shop. Only to find they do not cover this. The engine has to blow up for them to cover it.
Bogus scam people! Do not use CarShield. They do not care about you. They do not care about your car. They do not care about your safety on the road obviously. Excellent mechanic told them yesterday that this was absolutely necessary in order for the engine to maintain it's continued power and working capabilities. He did not expect them to deny this. He is as shock as I am. So I guess they want this to go bad, so the engine blows up on me while I'm in the car. Or perhaps the engine loses power when I'm going up or down hills. Or just doesn't start on a day. I guess they want you to suffer before they can jump in and rescue you with your own money because they deny.
I don't have roadside. I don't have anything at all that was promised. My problem? I come from a generation where people shook hands, believed each other and they absolutely did what they were supposed to do. They live their word, they walked their walk. CarShield is not one of these places and you need not be a part of this or you may find yourself on the side of the road, without roadside service.
Jules, we understand how frustrating this experience has been. All calls are recorded for quality assurance, and after reviewing the conversation with the representative, the correct coverage was explained according to the contract terms. We also reviewed the claim, and it was denied because the parts needing repair are not listed for coverage under your plan.
We apologize for any confusion and want to reassure you that our customer service team is available to help clarify your coverage and answer any questions you may have. Please contact us at 1-800-587-4162, and we’ll be glad to assist.
If there’s anything else you need, feel free to let us know.
Reviewed Dec. 3, 2025
CarShield Does not honor their claims very well. They only cover about 50% of the repair bill. Most auto shops will not accept Car Shield warranties. The dealership will not accept the claims at all because they never come close to paying full price. Your $100 deductible will always be much more.
Floyd, we appreciate you sharing your concerns, and we understand how frustrating it can be when repair costs don’t align with expectations. Your deductible will remain the same based on the contract, and the terms also state that labor rates and part prices are determined using a nationally recognized industry guide. When a repair facility’s pricing differs from that guide, any additional cost becomes the customer’s responsibility.
We know this can lead to misunderstandings, and we’re here to help clarify how your coverage works so you can feel more confident moving forward. If you’d like to review your plan or discuss a recent claim in more detail, please don’t hesitate to reach out.
Reviewed Dec. 2, 2025
After receiving my paper contract in the mail from CarShield, I fully reviewed all the deductibles, co-pays and coverage exclusions and determined the "as good as new car warranty coverage" as promised on the phone by the CarShield salesperson was a sales pitch deception. The coverage is nowhere near what was verbally promised by the CarShield salesperson. I immediately cancelled my contract as allowed within the 30 grace period. Afterwards, I received an email stating my initial payment would be fully refunded within 72 hours as per their cancellation guarantee. That guaranteed refund has never been issued. The CarShield customer service person told me there is nothing more they can do about it! I had to dispute the CarShield charge on my credit card.
John, we apologize for any confusion regarding your coverage and understand your frustration. According to our records, your refund was issued to the same card used for the initial payment. Please note that it can sometimes take your bank additional time to post the credit to your account.
We provide a 30-day refund period, allowing customers to review the contract in full and determine if the plan is the right fit for them. If you have any further questions or need assistance in verifying the refund with your bank, please feel free to reach out. We are here to help.
Reviewed Nov. 30, 2025
CarShield is a very deceptive company and Ice T is just as guilty. I had repairs performed on my 2023 Chevrolet Colorado VIN #:**. Plan Type: Monthly Diamond W Elite. Contract #: **. Member Since: 08/08/2024. It cost me $1,040.22 and CarShield would not pay a penny. I pay $119 per month and feel as if I am paying for nothing. They are a rip-off hard and simple. And they do not respond to customer questions on feedback site nor on claims form. Retired USAF Veteran, Anthony **
Anthony, we understand your frustration. After reviewing your account, the parts needed for the repair weren’t listed for coverage under your contract. You still have strong protection with your current plan, and we’d be happy to review your coverage in detail so you know exactly what’s included. If you’d like to go over anything further, please contact our Customer Service team at 1-800-587-4162. We're here to help.
Reviewed Nov. 29, 2025
They wouldn't fix my car. What was under their contract would not provide a rent a car. I paid over 300.00 dollars in Uber knowing my car no longer working. They still harassing me about a contract payment when I no longer have a car. They call everyday and send letters for payment when the car engine gone. Make this make sense. DEAD ON ARRIVAL. YEAH RIGHT IF ANYTHING THEY SHOULD REFUND ME ALL MY COMITTED PAYMENT AND LEAVE ME ALONE. Also I recommend so many people I sure hate it did that.
Reviewed Nov. 28, 2025
I was told we could take our car to any dealer we wanted. But, then I find out that I would be charged over 300.00 plus my 100.00 deductible. So, no I wouldn’t refer family or friends. I work for Cleveland Clinic. On our board we can leave comments and concerns about different companies. So, that we help others to give them heads up about true or false information. We have been with Car Shield for at least 2 years.
Betty, thank you for sharing your experience with us. We regret any inconvenience you’ve faced regarding unexpected charges and clarity around your plan's coverage options. We strive to ensure our customers fully understand their benefits. Your feedback is crucial, and we’d appreciate the chance to review this issue and assist you further. Please reach out to our customer service team to discuss your policy details and address any further questions you may have. We're committed to providing the best possible service and resolving any misunderstandings.
Reviewed Nov. 27, 2025
I had an excellent experience speaking with CarShield's representative. They gave me a list of areas covered, which helped to know what items are covered. I gave this information to my friends and family. It's great to know that I have the coverage for my 2017 Subaru Outback.
Michael, thank you for taking the time to share your positive experience with CarShield! We're delighted to hear that our representative provided you with useful information about your coverage, which has given you peace of mind for your Subaru Outback. Your willingness to suggest our services to friends and family is greatly appreciated. If you have any further questions or need assistance, we're only a call away and more than happy to help. Welcome to the CarShield family!
Reviewed Nov. 25, 2025
In 2019 I purchased an extended warranty through Carshield. It was for a 2011 Ford F-350 Crew Cab Dually pickup. At the time of the purchase in 2019 I told the salesperson that I hauled my livestock with my pickup truck. That statement was documented in their records. I did not have any issues with my vehicle and did not use the warranty until 10/2025. Prior to 10/2025, when my initial warranty expired, I was contacted by an agent of Carshield. They told me they had to downgrade my warranty due to the milage of my vehicle, and I would have to pay month to month. I agreed to renew the warranty. No questions were asked by the agent about hauling horses or any other livestock. My status was unchanged regarding what I transport.
On October 9, 2025 I required a repair to my pickup. I first contacted Carshield to see if a Manifold leak was covered by my policy. I was assured that it was in fact covered. I took my vehicle to Repair company. They submitted the claim to Carshield with the needed repairs including the Manifold. There was a leak in the Manifold on one side but there was also an issue with the opposite Manifold. We were both informed that an inspector would come out in 24-48 hours to do the inspection.
Once the inspector came out, I was told that it would be 24-48 hours before they decided if they would cover the repairs. I then waited. I received a phone call from a female from Carshield. She was calling to ask me if I hauled horses (agriculture) with my pickup. I told her I hauled a lot of things and went through a short list. She then said, in a very snotty raised voice, just tell me yes or no, do you haul horses. I told her yes. She told me that my pickup was a commercial vehicle. I told her that I do NOT haul commercially or for hire, that I haul my own horses. She then told me that it would be another 24-48 hours before I got a response about the repairs. I told her I wanted to speak to a manager. She said again it would be 24-48 hours before the manager would get back to me.
THE BLACKMAIL PHONE CALL. I received a phone call from Carshield. I was told that I had not disclosed that I transported horses, (which I had told them in the first policy and was unchanged in the second policy), and that they could legally cancel my policy immediately, but instead they would charge me a “surcharge” for hauling agricultural products. They told me that I had to agree to the surcharge or they would not cover the repairs. By this time, I was furious. I do not like being blackmailed. I again attempted to reach the “higher ups” in the company and was told time and time again that there was no one I could speak with about this. I was told there was no phone number, no address, and no one higher to speak with about my issue. Then as usual they told me that it would be 24-48 hours before anyone would contact me.
I spoke to another customer service agent, and she did verify that I had in fact told the company I hauled horses when I purchased the initial policy. She said when the second policy was sold to me there should have been a surcharge, but it was not added. No surcharge was required with the initial policy. I told her that I felt I was being punished for the agents mistake. I had paid for this insurance for approximately 6 years, and the first time I go to use it they Blackmail me. I agreed to pay the surcharge so I could go forward with the repairs of my vehicle. I then got a phone call from Carshield stating that they are denying my claim for the repairs to the manifold. (Although they did cover another smaller repair with a $500 deductible). I again got on the phone trying to speak to someone besides customer service, to no avail.
I was told that my shop would have to show proof that the failure of the manifold was not mechanical. They also denied the opposite manifold. I was told by customer service that the pickup would have to be torn down further to see if the opposite side was having a problem and it was at the discretion of the inspector to have that done. Despite the proof from my shop, Carshield declined to authorize this.
The owner of my shop called Carshield many times. They called the inspector and disagreed with the inspection. They spoke with the manager of the inspector and sent photos, but were not given the opportunity to provide verbal proof that the repair should be covered. They were in fact told to “butt out” and were told to let the “customer” take care of it. I was told by Carshield to have the shop provide proof that the repairs should be covered, but they were not given the opportunity to provide proof.
I continued to try to contact anyone above customer service. The repair shop also worked at appealing the finding. The owner of the shop was so frustrated that they threw away all Carshield brochures that had been given to them and will not recommend Carshield to their customers. In the end, I paid for the repairs out of my own pocket, repairs that should have been covered by Carshield. I picked up my pickup from the repair shop on October 30, 2025. I had been fighting with Carshield for 21 days, during which time I did not have the use of my pickup.
In my frustration I looked up Carshield on Facebook on October 30, 2025 and placed a comment about my horrible treatment by the company and the fact that I had been Blackmailed to pay a surcharge before repairs would be covered, then ultimately the coverage was denied. Carshield messaged me on Facebook and I went back and forth with them at length about the blackmail and their supposed reasons for not covering the claim, and my terrible treatment. I was finally told they would “escalate” the claim.
On October 31, 2025 I was contacted again on Facebook with the statement that they would in fact cover the manifold repair. They immediately issued a refund for the repairs that I paid for out of pocket (less another $500 deductible). Although they did finally agreed to cover the repairs, I am totally dissatisfied with how Carshield handled my claim. I do NOT recommend anyone use Carshield and I hope my experience will prevent anyone else from being taken advantage of by them.
The company needs to know how their customers are being treated or maybe they have it set up the way they do because they just don’t care about their customers. It is a shame that I paid faithfully for 6 years only to be Blackmailed and blocked at every turn by the company. I will be cancelling my policy once my shop has been paid for the repairs by Carshield.
Reviewed Nov. 24, 2025
I had a 2015 GMC Terrain that had a problem with the doors on the heat and air. CarShield paid for getting that fixed and it all worked out good. Also, I'm a disabled veteran, and I got a discount for the payments.
Ellis, thank you for your 5-star review! We truly appreciate your loyalty and your support in sharing the word about CarShield. It’s wonderful customers like you who make what we do so rewarding. If you ever need anything or have questions about your coverage, please don’t hesitate to give us a call—we’re always happy to help!
Reviewed Nov. 24, 2025
The warranty on my truck had expired. CarShield had a bumper-to-bumper warranty, especially the powertrain, so I signed up with them. Everything went fine during the sign up and the only question I had was what it was going to cost me every month. So far, my payments are taken monthly from my credit card.
Joseph, we’re glad to hear your experience with our representatives was smooth and that they helped you find a plan that fit your needs. While our coverage isn’t considered “bumper to bumper,” each contract is designed to provide protection based on the specific components listed within it. We appreciate your trust in CarShield and your willingness to recommend us to others!
Reviewed Nov. 24, 2025
The air conditioner quit and I had it fixed. I dropped the car off at the dealership and they dealt with CarShield. But they were a little slow getting parts. They did pretty good about informing me about the process. Overall, I was pretty satisfied with CarShield. It's a pretty good deal.
Matt, we appreciate your feedback and are glad CarShield provided the coverage you needed for peace of mind. It’s great to know our team kept you informed and assisted with your air conditioning repair. If you have any questions or need further assistance, our Customer Service team is always here to help. Thank you for being a valued customer!
Reviewed Nov. 24, 2025
CarShield was the first company I saw. Plus, they have a good commercial on. My recent claim went very well. I recommended my daughter and she got it as well. But she got a lower payment than me. Her car is probably a little newer than mine. Maybe I could have gotten a lower price. Other than that, signing up was easy. Go with CarShield.
Barbara, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Reviewed Nov. 23, 2025
I've seen CarShield advertised and I figured I'd take a chance and try to do some business with them. I've been with them for 4 four months now. Sometimes, you get these rude salespeople, but CarShield's reps did a good job of talking. They were very polite and helpful.
Jerry, thank you for sharing your experience with CarShield! We’re thrilled our team made a great impression during your sign-up process. Your recommendation means a lot, and we look forward to continuing to provide you with reliable, quality service. If you need anything else, please don’t hesitate to reach out.
Reviewed Nov. 23, 2025
CarShield is very good. That's why I'm staying with them. I've not had to file many claims. The one I filed, the place that I had my car repaired at didn't actually work with CarShield, but the company is very gracious and did a one-time exemption for me and saved me $900. I'm happy with that.
Kevin, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Reviewed Nov. 23, 2025
I've been with CarShield for six years and had to use them twice. They have been good. The dealership that I went to didn't recognize CarShield, so I paid the bill and sent it to CarShield and got the money back.
Terry, we truly appreciate your loyalty and are glad to hear you’ve had a positive experience over the years. It’s great to know our team handled your claims efficiently and made the process manageable. Thank you for recommending CarShield — we’re grateful for your continued trust and look forward to supporting you whenever you need us.
Reviewed Nov. 23, 2025
I am no longer with CarShield. I didn't feel like it was trustworthy and it was costing me 100 bucks a month and it felt like a 50/50 chance of whether or not stuff would get covered. I just figured I'd just save the money rather than gamble to see if they would take care of me. Getting in contact with a representative was easy enough. I recently did a claim. I was under the impression that my vehicle was more broken than it was and there were not a lot of things that were qualified under the Platinum thing for my particular situation. I ended up spending $500 to find out that my car is a manual, not an automatic, even though it functions like an automatic. I thought that the car was breaking when it was not. They paid for a particular part and saved me a couple hundred bucks. But in the grand scheme of things, if I did not have the family support that I did, I would have been bankrupt and CarShield could not have helped me.
Daniel, thank you for sharing your feedback. We understand how important clarity and trust are when it comes to coverage. Each plan includes specific components and exclusions, which can sometimes cause confusion depending on the repair. We’re glad you found our representatives easy to reach and appreciate your input as we work to improve our service. Should you consider CarShield again, we’d be happy to help you find a plan that better fits your needs.
Reviewed Nov. 22, 2025
I've been with CarShield for a little while, and I liked what I was doing. However, I was going to let them go because I took my car to a dealership and I know that the issue was covered in the Premium Platinum plan. The mechanic called them and they told him that they didn't know who I was, and that was what he wrote on my ticket. I ended up paying the cost for this issue. It was something that had to do with my seats, and they wouldn't repair it. When I called CarShield back a little later, they didn't give me a reason as to why they told the mechanic that they didn't know me, so I decided not to go with them, but then I changed my mind and I went back with them. Since that time that they've been taking my monthly payments out of my account, I haven't had any cause to even use them, so that's a good thing.
I've always taken my vehicle to the same place since I've had my vehicle. They're the ones that work on it, and then my warranty ran out. I decided to get CarShield because I did my homework and I thought it will work out good. That was the first time I ever used them. And from my understanding of a warranty, if you take it to the people for them to repair it, they have to be ASC-approved and this is a very highly reputable place that I took it to. It was a Chevy dealership and they're one of the best in the greater Kansas City area. So when the guy came back and said CarShield said they have no record of me, I didn't follow up and called because I feel that if he's calling them and giving them my name, then if they type it in there, information should pop up on the system.
William, we would be happy to provide a full review of your contract, including the parts covered, listed exclusions, and how they apply to your specific situation. Please contact our Customer Service team at 1-800-587-4162 for assistance and clarification. Our team can walk you through the details of your coverage to ensure you have a clear understanding of how the plan works and what to expect during the claims process.
Reviewed Nov. 22, 2025
I would recommend CarShield to people. I like them. I've seen them on TV, and I've been protected since 2016. They've been very good to me when I needed something done. I only went through a claim when I had my car messed up. I was in the car and it hit the window. When I took my car in, the dealership called CarShield for me. They did a good job taking care of my car. It didn't take very long. I had a loaner, which was nice. I'm very satisfied.
Glenda, we truly appreciate your continued trust and loyalty since 2016. It’s great to hear that your claim experience went smoothly and that the loaner car made things more convenient during your repair. We’re glad our team and your dealership were able to work together seamlessly to get you back on the road. Thank you for your kind words and for recommending CarShield — we’re proud to have earned your confidence over the years.
Reviewed Nov. 22, 2025
I liked what CarShield had to offer and when I signed up with them, the process was easy. It's been three years so far and they've been nice. Having the warranty is important to me because I don't make a lot of money, so every little bit helps.
Phillip, we appreciate the time you took to leave a review and share your experience. It’s great to know our customer service team has been helpful and easy to reach, and that your plan provides peace of mind against unexpected repair costs. Thank you for recommending CarShield — we value your trust and look forward to continuing to provide dependable protection whenever you need it.
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 333 Mid Rivers Mall Dr
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
