CarShield Reviews
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About CarShield
CarShield is a vehicle service contract provider that has earned 4.0 stars from more than 10,000 verified customers on ConsumerAffairs, with reviewers frequently citing flexible month-to-month plans and high-mileage coverage as standout features. CarShield offers customizable vehicle service contracts that cover new and used cars against malfunctions and breakdowns. Along with these extended warranties, CarShield also provides 24/7 roadside assistance, towing services, rental vehicle assistance and mobile app access.
Visit carshield.com- More plans than many competitors offer
- Plans start at $99 per month
- Free access to 24-hour assistance and repair facility map
- Month-to-month, price-locked plans available
- Covers cars with up to 300,000 miles
- Rental reimbursement isn’t standard
- Quote only available over the phone
CarShield Reviews
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- 4,924,140 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 23, 2025
When my car needed repairs, CarShield didn't delay in getting it fixed. So, I didn't have any problems with them. I've filed several claims with CarShield. The dealership contacted CarShield for me. But I always contacted CarShield myself and let them know that I was taking my car to the dealership. The only thing I didn't like with CarShield is if they can find a part cheaper, then they wanna go with that cheaper part. I have a Mercedes-Benz, and Mercedes is not gonna put nothing on my car but a Mercedes part, and then I would have to pay the difference.
Thank you for sharing your positive experience with CarShield. We're delighted to hear that your claims process has been mostly seamless and that our service has lived up to your expectations. We understand the importance of high-quality parts for a brand like Mercedes Benz, and it’s our goal to strike a balance between cost effectiveness and quality. Your insight about potentially needing to cover the difference for certain parts is valuable, and we appreciate your understanding on this matter. We're glad to hear that you're happy with our service overall and would recommend us to your network with some considerations. We're grateful for your feedback, which helps us continue to improve our services. Thanks for choosing CarShield! We're here should you need anything in the future.
Reviewed Sept. 23, 2025
CarShield replaced an alternator and some other work right around the first of the year. They did really well. I needed to get the car towed to a shop that they work with. We had it towed there and then I picked it up a couple of days later. Other than that, all I did was pay the deductible and that was it. It all seemed like it worked okay to me.
James, we’re glad to hear your long-term experience with CarShield has been positive and that your recent alternator claim went smoothly! We apologize for the delay with your air conditioner claim and appreciate your patience as it’s resolved. Your support means so much to us, and our customer service team is always here to answer questions and guide you through the claims process whenever you need assistance.
Reviewed Sept. 23, 2025
CarShield was very helpful. I submitted a claim and it was easy to do. Customer service was very good. They were excellent.
Diane, we're delighted to hear about your positive experience with CarShield over the years. It’s fantastic that you found the claims process straightforward and that our support team met your needs with understanding and helpfulness. We greatly appreciate your recommendation and trust in us for reliable vehicle coverage. Should you have any questions or need further assistance, please feel free to reach out at any time. We're always here to help!
Reviewed Sept. 23, 2025
Purchasing the plan was simple and it was somewhat affordable. CarShield went through everything and gave a good definition of the different tiers.
Tenia, thank you for your feedback, and welcome to CarShield! We’re glad the process was smooth and that you’re happy with your coverage and cost. If you ever have questions or need help, we’re always here for you.
Reviewed Sept. 23, 2025
CarShield's reputation was good. I've had my auto warranty with them for about five years. The only thing is I had to have some parking sensors put in my front bumper. When I took it to the place that took CarShield, they said, “They're gonna send their own sensors. They're gonna be aftermarket. They're not gonna be original equipment.” I wanted the Lexus sensors put in, so I had to pay outside the program to get the quality sensors that I required. Had I known that CarShield was going to send their own products, and we didn't know what kind they were going to be, I may have thought twice about it. CarShield worked well with me. The only issue I had was that the sensors they were gonna put were the ones for $19 on eBay. The sensors from Lexus were $220 a piece. Other than that, the experience was fine.
Peter, thank you for being with CarShield for the past five years and for sharing your honest experience. We’re glad to hear your signup went smoothly and that your overall experience has been positive. We do want to apologize for any frustration regarding the use of aftermarket parts, as coverage terms outline that replacements may not always be OEM. We understand how important quality is, and we appreciate your feedback as it helps us improve communication upfront. If you have any questions about your coverage or future repairs, please don’t hesitate to reach out—we’re always here to help.
Reviewed Sept. 23, 2025
I'm waiting to make another claim to CarShield. I've already had them for about two years, and luckily, nothing has really gotten bad with my car. It's just there is something going right now. There are no lights coming on, but I feel something. I just dropped off the car at the lot. They called me and they said that everything went through, and that they're gonna fix it. The car lot is the one that took a little bit longer, but CarShield was on point and quick. They are amazing. They are doing a great job.
Caesar, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Sept. 23, 2025
My boyfriend is a car guru, and he recommended CarShield to me. The sign up process was super easy. The representative had so much patience in explaining everything to me.
Celia, thank you for sharing your experience, and welcome to CarShield! We’re glad the sign-up process was easy and that our representative thoroughly explained everything. It’s great to hear you feel confident in your coverage. If you ever have questions or need assistance, we’re always here to help.
Reviewed Sept. 23, 2025
I wanted to have coverage and I didn't have any. I canceled the one from the manufacturer 'cause I didn't like the conditions and terms, and CarShield has certain packages that offer more than what I was being covered for. Their packaging will speak for itself. People just have to pay more for a certain package, but they definitely offer all the things that should be there.
Dimitri, thank you for sharing your experience with us! It's great to know that the sign-up process with CarShield met your expectations and our coverage options resonated with your specific needs. We aim to provide flexibility in our packages to cater to diverse requirements while being transparent about any additional costs associated. If there's anything more we can assist you with or if you want to learn more about the specifics of your plan, don't hesitate to reach out to us. We truly value your choice to join the CarShield family and look forward to serving you.
Reviewed Sept. 23, 2025
I was considering an extended warranty and I needed to do a check with one company. There were other ones as well, including CarShield and they happened to call. They said different things about each program, so I just went with CarShield. The rep was thorough and courteous. He knew what he was talking about and he gave me a discount.
Patricia, welcome to CarShield, and thank you for choosing us! We’re so glad our representative was helpful and made signing up easy for you. It’s great to hear that you feel comfortable recommending us to friends and family. If you ever have any questions or need help with your coverage, just give us a call—we’re always happy to assist.
Reviewed Sept. 23, 2025
My first time putting in a claim was for my son's Accord and I didn't know how to do it, but CarShield's handled it great. At first, I took the car into the dealership. I had some stuff done for my son's car and it was going in for regular maintenance. CarShield refunded me. I didn't know the engine was covered until I checked the warranty for CarShield. Their guy called me back and he said that next time I can get the dealership to put in the claim for me. He also said since it's my first claim, they're gonna reimburse me and they sent me a check for my son's engine.
My son slept behind the wheel when he was coming home from work at 3 o'clock in the morning, so he got in an accident and his car was totaled. Everything was covered, but I had to cancel that CarShield account. We're getting ready to get another car though. I'll put his other car back on it for CarShield 'cause now that the Accord is taken off, there's only one account on it, which is great. But I'm waiting till my son gets another car so we can put that new car back onto the account.
Thank you for sharing your experience, Percy! We're glad to hear the engine repair process with your son's Accord went smoothly and that our team managed to process everything promptly once the claim was submitted. It's great that you're open to re-establishing a protection plan with us for future needs. Should you have any questions or require further assistance, don't hesitate to contact us. We're here to help. Safe driving to both you and your son as he transitions to a new vehicle!
Reviewed Sept. 23, 2025
I received a telemarketing call from CarShield and what they said made sense. It was something that looked like it could be a good thing and the price seemed reasonable. I signed up and my experience was very positive.
Robert, thank you for your review, and welcome to CarShield! We’re thrilled to hear that your experience setting up your plan was positive and that you found the value to be reasonable. We truly appreciate you choosing us, and we want to ensure you’re completely satisfied with your coverage. If you have any questions or concerns about your policy, please don’t hesitate to reach out—we’re always here to help.
Reviewed Sept. 23, 2025
CarShield is one of the ones that is the most advertised though I first became acquainted with them five years ago. For the most part, their process was easy once I was able to make that connection with the claims specialist. It turned out CarShield didn't work with the dealership. I was a little bit surprised only because it was a major dealership. I contacted CarShield, and they gave me some options. It was the time of year where everybody was having car repairs almost everywhere so I had to wait weeks for the appointments. I also had a problem connecting with the towing service. Other than those, I would still recommend CarShield because people need that type of service.
Keith, thank you for sharing your experience. We’re glad our team could provide workable options when you reached out. We appreciate your patience during busy times for local repair services and understand the need to remove the app due to phone storage. We’re continuously working to improve our digital offerings. If you need any further assistance, please don’t hesitate to contact us.
Reviewed Sept. 16, 2025
Their warranty was expensive, against better judgment I decided to give them a shot, first experience, took my car in for an AC problem and they found an oil leak during inspection, from day one with the adjuster, they are trying to find a way to get out of honoring the warranty. Ultimately they denied the claim and with no evidence at all said it was an existing condition. I wanted to sue them but it would probably cost more than its worth. Do yourself a favor. Don't waste your money, better off putting it in the bank and when you have an issue pull from that!
We’re sorry to hear about your experience and understand how frustrating this must have been. The inspection report indicated significant grime buildup and dried oil residue consistent with a long-term leak, which played a role in the claim decision. We genuinely want to help and ensure you fully understand your coverage. Please reach out to our Customer Service team at 1-800-587-4162, and a representative will gladly review your policy and address any further questions or concerns.
Reviewed Sept. 13, 2025
I cancelled my contract at 1:33pm on the 5th of September 2025... On the 9th of September 2025 car shield withdrew monies from my bank account... What the hay???? Contract cancelled.... 4 days later they are withdrawing monies??? I asked them to return my money....this is what they said ..."I should have cancelled my contract at least t days prior to my anniversary date." What kind of people are these??? And who is the person representing them??? I thought he was a good person??? Boy was I wrong about them (Car shield) and their personal contact. Sorry I ever trusted them. CarolAnn
CarolAnn, we apologize for any confusion regarding your account. While your contract does state that no refunds are due after the first 30 days of coverage, we understand the timing of the withdrawal may have been confusing. Payments from checking accounts can take 3 to 5 business days to process, which is why your due date was September 5th, but the funds were withdrawn on September 9th.
If you have any further questions or concerns, please contact us at 1-800-587-4162. We’re here to help and make sure you fully understand your account and coverage.
Reviewed Sept. 9, 2025
I just found out that CarShield will not cover the cost of quality parts. Instead, they go out of their way to use knock-off Chinese parts, which I did not agree to. When I called to cancel my policy, the representative repeatedly asked me why I wanted to cancel, wasting my time instead of simply processing my request. Based on this experience, I no longer want to do business with this company, and I strongly advise others to be cautious before doing business with them as well.
Aldo, we apologize for any confusion regarding the parts used under your coverage. As outlined in the contract, replacement parts may be new, remanufactured, or used parts of like kind and quality. We understand how important this is to you, and we’re here to provide a full review of your contract and walk through the details with you. Please contact our Customer Service team so we can answer your questions and make sure you have the clarity and support you need.
Reviewed Sept. 6, 2025
Guy said he CAN'T HELP ME! I am disabled! My car won't start! Call back when it is running! Then I get note from Consumer Affairs that they can't help me cause of technical issues and credit report. Consumer Affairs, can you suggest car warranty for existing problem and disabled.
Tina, we apologize for any confusion regarding our services and understand the frustration this situation may have caused. However, we are unable to assist with vehicles that do not currently have coverage and are experiencing issues. For questions about coverage options after the vehicle has been repaired, please contact our Customer Service team at 1-800-587-4162. We look forward to speaking with you soon!
Updated review: Sept. 17, 2025
I was able to appeal and received reimbursement. Thank you.
Original Review: Sept. 5, 2025
Horrible service and will not cover repairs on the list. In addition, the customer service rep was rude and couldn’t care less I would cancel. Save your money, there are other companies I heard are easy to deal with. They don’t even deserve one star.
Lupo, we apologize for the experience you had with our representative and any frustration it caused. Upon further review, it appears a request for escalation has been submitted regarding your concerns. Please contact our Customer Service team at 1-800-587-4162 so we can assist you further. We are here to help in any way we can.
Reviewed Aug. 29, 2025
CarShield told me I had bumper-to-bumper coverage but that's not what I got. They said they didn't do a catalytic converter. They said I needed one on my car. So, I had to go out of pocket over $2,000 for that, plus still paying them monthly fees. That was disappointing because with what I had bought from Ford, my car was covered bumper-to-bumper. I asked CarShield, “What is covered? Because I thought that was a part of the engine. And if the catalytic converter wasn't running, so how was I covered?” It was a misunderstanding. If I recommend them to a friend and tell them, “They are great,” that person would be stuck with something like I was.
We’re sorry to hear about the frustration surrounding your coverage—it’s completely understandable to be disappointed after an unexpected out-of-pocket expense.
To clarify, CarShield does not use the term "bumper-to-bumper” as it can be misleading. Our plans do not include cosmetic parts like bumpers, and we aim to be as transparent as possible about what's covered.
Regarding the catalytic converter, it is a listed exclusion in all of our contracts. This is due to varying emissions regulations by state and the high theft rate of this part, making it a high-risk item.
We apologize for any misunderstanding during your sign-up process. If you have any further questions, we’d be happy to review your coverage in detail.
Reviewed Aug. 28, 2025
CarShield didn’t honor my contract. I paid faithfully for years believing that if my vehicle ever broke down, I would have peace of mind knowing repairs would be covered. That turned out not to be the case. My 2014 Jeep Grand Cherokee overheated in extreme Arizona heat. I immediately pulled over and had it towed to a repair facility. At no time was the vehicle driven while overheating. Despite this, CarShield’s administrator, American Auto Shield, denied coverage, claiming ‘neglect.’ They also refused to send an inspector after the vehicle was moved, even though the contract specifically provides for inspection. This left me with no fair evaluation of my claim.
CarShield also failed to provide a rental vehicle, which the policy clearly states should be provided during repairs. As a result, I have been without my Jeep for more than a month, while continuing to make loan and insurance payments on a car I cannot drive. They offered me only a partial settlement that would not come close to covering the cost of repair, and only if I signed away further rights. In my opinion, this company takes money up front but avoids responsibility when it matters. Consumers deserve to know that CarShield did not honor my contract and left me stranded and paying out of pocket.
Thank you for providing the necessary information. We’ve completed a thorough review of your claim, including evaluations by both our Escalations and Legal teams. After careful consideration, it was confirmed that the claim was adjudicated correctly, and the denial will remain in place.
Based on the details received from the repair facility, it was determined that the vehicle was operated while in an overheat condition, which led to further damage. Unfortunately, continued operation under such conditions is specifically excluded from coverage under all of our contracts.
That said, in an effort to assist, our Claims team approved a credit related to the initial head gasket failure, which was identified as the root cause. However, we are unable to authorize any further coverage for the additional damage resulting from continued operation.
If you have any further questions or need additional clarification, please don’t hesitate to reach out. We're here to help.
Reviewed Aug. 24, 2025
I placed an order and the estimated delivery time was 3 to 5 business days. It turns out that it never arrived. The service is terrible. I had to contact customer service to ask what was happening, and they never resolved the issue. It's a shame that this is happening since the customer pays for the required services and they did not meet my expectations.
Frank, we are unable to locate an account that matches the issues noted in your review. We are more than happy to look further into your concerns. Please respond with your contract number or contact our Customer Service team at 1-800-587-4162 so we can assist you directly.
Reviewed Aug. 22, 2025
Worst experience of my life. They have had my truck hostage for 22 days. The work is still not approve, they gave me a rental car for 7 days but I have been waiting because of their delays. They still have not approved my work. They never call back. I have asked to speak to a supervisor and the answer is they will call you back in 24 tp 48 hr. Still have not heard from 1. Not worth the hassle. Bar none one of the worst experiences of my life.
Jeff, we are unable to locate an account that matches the issues noted in your review. After further review, it looks like the last coverage you had with us was in 2022, and you cancelled the coverage because you were not able to upgrade to a higher level of coverage. It’s entirely possible that the experience you’re referencing was with another company. We are more than happy to look further into any concerns — please respond with your contract number or contact our Customer Service team at 1-800-587-4162 if you need further assistance.
Reviewed Aug. 17, 2025
Right now, it’s not looking good with CarShield, and I’m not really satisfied. I was under the impression from what they said on TV that they were gonna fix whatever I need fixed, but now they say the electrical part is not covered. My driver’s window won’t go down and I need a new motor, plus they said my wheel drums are going bad around the brake point. I don’t even remember them saying anything about that. The biggest problem was the transmission slipping and an oil leak around the oil pan, and I can’t get that fixed either.
I’m 72 years old and on a fixed income, paying $89 a month. I’ve paid every month, but now I can’t even get my car fixed and I can't get no information. My car has been in the shop going on three weeks now, and when I call CarShield, they don’t know nothing. I need my car to get around, so I asked if I could get my money back, but they said no. I’m out of money either way I go.
Oscar, we sincerely understand your frustration and apologize for the difficulties you’ve experienced. We know how important your vehicle is, especially for your mobility, and we regret the stress this situation has caused. It appears we are currently waiting for information from the repair facility.
For assistance in understanding what is needed to move your claim forward, please contact our customer service team at 1-800-587-4162. We’re here to support you every step of the way and ensure your concerns are addressed.
Reviewed Aug. 17, 2025
I have a 2016 Tundra pickup that’s getting up there in years, and I just thought I better have some protection when and if I have any problem. That’s why I decided I should do something now. With a fixed income, you can’t do much to fix your cars when they break down.
The rep was very friendly and helpful. When I signed up, I was told that a month would have to go by before I would have the coverage. It’s very helpful and comforting to know that I’ll be taken care of when I need it. It’s better than having a big bill once your car does break down.
Marcie, we’re glad to hear that you feel positive and reassured about your protection plan. It’s great to know that having coverage gives you peace of mind, especially when managing expenses on a fixed income. Thank you for sharing your experience, and we’re always here to provide support whenever you need it.
Reviewed Aug. 16, 2025
CarShield was the first and the only one I've heard about so when I needed warranty for my vehicle, I called them. I filed a claim when the transmission in my Mercedes went out. I found a place that would fix the transmission and called them. They towed it over to them and they replaced the transmission. The process was easy.
I don't know if CarShield paid it before I picked the vehicle up, but I know it was paid and I paid my deductible. I was able to get the car with no problems. I highly recommend them to all my family and friends because of that claim and how I was treated and how the process was.
Locksley, we’re glad your claim went smoothly and that our team could assist you. Thank you for recommending CarShield and for sharing your positive experience—we appreciate your trust!
Reviewed Aug. 15, 2025
My car was getting a little bit older. I thought I might need to get extended coverage just to cover the cost. I signed up with CarShield, but it was not a very pleasant experience. I'm very dissatisfied.
It was my first time to do an extended warranty and I was trying to get information first so I could make a decision. CarShield gave me quite a reasonable deal and at the time, I didn't know that it was a good deal. I wanted to shop around and get back to them. When I got back to them, they would not give me the same amount. They wouldn't offer me the same policy.
I asked them to send me the information so I can go through it before I sign anything. But they were like, "Why would you wanna do that? You either take the deal or you don't." I would like to understand what I'm signing up for. And then another rep said that if I come back, then things may have changed again. So, I signed up only to figure out that I signed up for the wrong thing.
I called back and said this was not what I wanted. They added $100 on top of it. Up to now, I feel like I was really made a fool. I still want the one that I had requested and not the ones that they sold me at the price that they gave me, because that's what I thought I was getting.
The way they advertise themselves, I thought they were very up to par. But I wouldn't recommend anyone unless I give them the warnings first of what not to do.
Charity, we understand your frustration and apologize for the difficulties you experienced during the sign-up process. Our goal is always to provide clear information so our customers can make informed decisions, and we regret that your experience didn’t reflect that.
For assistance reviewing your plan and discussing options that best meet your needs, please contact our customer service team at 1-800-587-4162. We’re here to help clarify any concerns and ensure you have the coverage that works for you.
Reviewed Aug. 14, 2025
I've filed more than three claims with CarShield and I didn't run into any problems. I just had the auto place call, and they worked together with it. The most trouble I had was getting the parts and getting the car done. The last time, they had my vehicle for a month, and I didn't have anything to drive. I also had a flat tire a couple of years ago and CarShield sent somebody out and took care of it.
Barbara, we’re thrilled to hear that your experience with CarShield has been positive overall! It’s great to know our claims process and roadside assistance have been helpful, even if waiting for parts was inconvenient. We truly appreciate your recommendation and feedback on our customer service, and we’re always here to provide support whenever you need it.
Reviewed Aug. 14, 2025
I saw CarShield on TV, and I signed up with them. I haven’t made a claim yet, but the coverage is good and I’m satisfied
Mary, we’re so glad to hear that CarShield’s coverage gives you peace of mind! Even if you haven’t had to submit a claim yet, know that we’re always here to support you whenever you need us.
Reviewed Aug. 14, 2025
CarShield is a good company, and I would recommend them to others. They’re very friendly and polite, and they speak with you in good manners. They’re very understanding and they really work with you. Sometimes, if I can’t make my payment on the actual day, they even give me extra time to pay it.
I really haven't used my CarShield for repairs yet. The only time I actually used it was when I locked myself out of my car. As for getting anything major done to my car, no. It’s mostly just been simple stuff, and I just paid for that out of my pocket. I’m saving the big stuff for them.
Debra, we’re so glad to hear that CarShield has been helpful and accommodating over the years! It’s great that our team could assist with the lockout and make your interactions pleasant. Thank you for recommending us—we truly appreciate your trust and kind words.
Reviewed Aug. 14, 2025
I didn’t have an extended warranty on the car, so I looked into CarShield and thought it was something I need. The price was reasonable, but maybe six months after I got it, I needed some work done. I went to the Chrysler Jeep place that I usually go to, and they told me that they did not accept CarShield. I was the one stuck looking for a place to take it, but they referred me to another dealer in my area and said that they take CarShield.
When I called them, they said they accept it. I had to bring my car in so they could assess it and see if CarShield would pay anything to get it fixed. After they looked at the car, they told me what was covered under the CarShield brand and what I’d have to pay for. I agreed and let them fix the car. CarShield paid the amount they were supposed to pay and then I paid the balance.
I was very satisfied because I got the work done and I have never had another problem with it. Now, I have another dealer that I go to. I don’t even go back to my old dealer anymore because if you need service, you need service now, and it saves me being disgruntled. When I bought another car, I signed up for CarShield automatically. I have CarShield on my latest car, and I’ve told other people to get it.
Linda, we’re thrilled to hear that your repair experience went smoothly and that our team was able to help coordinate everything efficiently. If you ever need assistance locating a repair facility, our customer service team is always available to help, and you can also use our Shield Repair Network on our website to find local repair shops in our preferred network. It’s wonderful to know you were satisfied enough to continue your coverage and even recommend CarShield to friends and family. Thank you for sharing your experience and for your trust in us!
Reviewed Aug. 14, 2025
CarShield was the first company to call me and I went with them because they were decent with their benefits. I didn't bother with anybody else. The signup process was very easy. The only service I've used them for was towing my vehicle twice. The customer service was fantastic. I've had no problems and they were right there and when I called them.
David, we’re thrilled to hear that our team was able to provide prompt and efficient service when you needed towing! It’s great to know your experience with our customer service has been outstanding, and we truly appreciate your confidence in recommending CarShield to others.
Reviewed Aug. 14, 2025
CarShield has been wonderful. I filed a claim and it's been take care of, but not within the time frame that was good for me.
Charles, thank you for taking the time to leave a review. We understand that the delay was frustrating, and we are continuously working to improve the overall claims process. If you have any questions or need assistance in the future, please don't hesitate to contact our customer service team at 1-800-587-4162.
Reviewed Aug. 14, 2025
I called CarShield to know what they had to say. I went ahead with them. I bought a used 2013 Hyundai Santa Fe and it has over 100,000 miles on it. The CarShield rep was very pleasant and he answered all my questions. He explained everything to me. I felt they were a little pushy like, “Today, if you sign up, we can give you a discount.” I used to work in customer service and I know that tactic. For any kind of purchase like a car warranty, I would like 24 to 48 hours to think about it. The other thing is I feel like I'm paying almost $200 a month for nothing. I could be banking the $200 a month and just put it away for the car. Those aside, both the signup process and the customer experience were positive.
Christine, we appreciate you sharing your detailed experience. It’s great to hear that our representative provided helpful guidance during the sign-up process, and we understand your perspective regarding the sign-up approach. While you haven’t needed to file a claim yet, we’re glad you recognize the value of the peace of mind that CarShield coverage provides. Please don’t hesitate to contact our customer service team at 1-800-587-4162 if you have any questions about your plan or need assistance reviewing your coverage.
Reviewed Aug. 14, 2025
The signup process was okay. They told me when the warranty would start, and everything what was covered by CarShield, so I thought it was a very good deal. If the car breaks down, all I have to do is call them up, they’ll come and tow it, and I’d get a rental car while they fix it, so I don’t have to worry about that.
Paul, thank you for choosing CarShield! We’re glad your coverage provides peace of mind and that you found value in the towing and rental benefits. Please contact our customer service team at 1-800-587-4162 for any assistance or questions.
Reviewed Aug. 13, 2025
I'm very upset with CarShield. They didn't cover some parts and I had to pay out of pocket. It was going to be three days before my car was ready and that was unacceptable. They said I had to pay to get it done or I would have to rent a car. So I made mistake choosing CarShield.
Alex, we understand your frustration and appreciate your feedback. CarShield aims to provide comprehensive coverage, though certain parts or situations may not be included under your plan. We offer alternative solutions, such as rental coverage, to assist while repairs are being completed. Please contact our customer service team at 1-800-587-4162 if you have any questions or need help reviewing your coverage. We are here to assist in any way we can.
Reviewed Aug. 13, 2025
My wife has a Toyota RAV4 that's about seven years old, it’s eventually gonna have problems and we didn't want the bills down the road. CarShield covers everything, other than preventative maintenance, and the price was reasonable enough so it was a good opportunity to get it.
William, thank you for your review, and welcome to CarShield! We’re glad you chose us and want to ensure you’re completely satisfied with your policy. Please don’t hesitate to contact us with any questions or concerns regarding your coverage.
Reviewed Aug. 13, 2025
My family has CarShield and they gave me good news about it. The guy was really nice to me during the signup process. He told me that the deductible is supposed to be $,1000 the first three months and then it goes down to $500. He also told me that we only have the powertrain, which only covers engines and transmission. My family and I are happy with CarShield. It's cool.
Steven, we’re thrilled your sign-up experience with CarShield met your expectations and that our team was helpful. It’s great that your family’s positive experiences also influenced your decision. Thank you for trusting CarShield, and please don’t hesitate to reach out if you need any assistance.
Reviewed Aug. 13, 2025
CarShield has been nice. I have't had to use it, but it's good knowing that I'm covered. I don't like the fact that I got to pay the deductible, but it's fine. The signup wasn't difficult. The lady helped me with a lot. She even gave me discounts for minor stuff to make it as cheap as possible. I was going through a struggle because I couldn't afford to pay it and the other representative helped me with the lower discount. CarShield is beneficial. It's something good to have in case of any emergency that's not an accident with your vehicle. I would advise anyone to get something like it because you don't know when something can happen.
Octavia, we’re glad to hear your car has been running smoothly and that having CarShield gives you peace of mind. Thank you for highlighting how our coverage can be helpful for anyone who relies on their vehicle—we appreciate your recommendation!
Reviewed Aug. 13, 2025
I found CarShield on the internet, I got the coverage I was looking for, and the sales representative was helpful in getting everything set up for me.
John, we’re glad our website provided the clarity you needed and that the setup process with our representative was seamless. It’s great to hear we could offer coverage that met your expectations!
Reviewed Aug. 13, 2025
I’ve been with CarShield for 6 years, and fortunately, I haven't had to use the services yet. But I know they will help me if my car breaks down and for an elderly person like me, I think it's fantastic, and the price is right.
Carmen, we’re happy to hear you find CarShield to be a worthwhile investment and that our customer experience and pricing have met your expectations. Thank you for your loyalty and support—it’s great to know our coverage is valuable for seniors and retirees like yourself.
Reviewed Aug. 13, 2025
The representative from CarShield was nice and they offered good coverage. But I couldn't keep it up right now because of my funds. I did not get a chance to use them at all.
Cheryl, we’re glad to hear your experience with our representatives was positive and that you found our customer service helpful. If you’d like to review your current membership status or explore options moving forward, please contact our customer service team at 1-800-587-4162.
Reviewed Aug. 13, 2025
I had a truck with CarShield a few years back and they have done me right then. I got rid of my pickup truck and finally got my van. So now, I put my van on CarShield. My mechanic called them for the air conditioning repair and I had to pay the $250 deductible
Anthony, we’re glad to hear your claim process went smoothly and that your mechanic was able to handle everything efficiently. Thank you for sharing your experience and feedback—we’re happy to know our service met your expectations and that you chose to continue with CarShield.
Reviewed Aug. 13, 2025
My car is old and the warranty program I had was way too much money and I still had to pay 20% of whatever the price was. So, I decided to go with CarShield. I pay it on a month-to-month basis and as long as you pay the price on the policy, you’re good for it.
I went to one place to get my air conditioner looked at, and they told me they didn’t do any work on air conditioners. It was too hot for me to go look at another place, so I came home and called CarShield. I said that the place I went to told me they don’t do air conditioning. The lady from CarShield then said that the place listed CarShield saying that they do air conditioning. Other than that, I’ve had no problems with them.
Rosanne, thank you for your review! We’re happy to hear that our protection specialists have been helpful and clear in explaining your coverage. It’s great to know the signup and payment process has been easy, and that our extended coverage gives you confidence in caring for your nearly ten-year-old car.
Reviewed Aug. 13, 2025
When I canceled my account, I just went to the CarShield website, set up my account and then I canceled it. It was easy and simple, I didn't even talk to anybody. But they did reimburse me rather fast. They sent me the check within 20 days.
Angela, we appreciate your feedback and are glad to hear that, despite the initial challenges, the cancellation and refund process exceeded your expectations. Thank you for sharing your experience—it helps us continue improving our service.
Reviewed Aug. 13, 2025
If your car is more than 10 years old, get CarShield. They cover mostly major things that can save you a lot of money in the long run.
Beverly, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if you have any questions.
Reviewed Aug. 13, 2025
I had no problem with the sign-up process at CarShield. It went nice and smooth. I checked with my mechanic, and he would certainly accept any payments from them. My car is nine years old, and having coverage gives me peace of mind knowing that if I have a problem, it will get taken care of with no out-of-pocket cost.
Richard, we’re glad to hear your mechanic’s confirmation provided reassurance and that CarShield gives you peace of mind. It’s great to know you feel prepared in case any issues arise with your vehicle. Please don’t hesitate to contact us if you need anything!
Reviewed Aug. 13, 2025
I’m not ready to buy a new truck and wanted coverage for my current vehicle. So I decided to get a warranty on CarShield. The sign-up process with the representative was good, and they were knowledgeable on what they told me.
Lemerl, we value your business and appreciate your feedback. Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Reviewed Aug. 13, 2025
I found CarShield from a flyer through the mail. I called to see how much it would cost me. The representative was okay, he explained the program and sent the details for me to review. Making the payments on the program was very easy and getting the extended coverage was important for me because my car is getting older and I planned to keep it until the very end.
Dorothy, we’re glad to hear your interaction with our representatives was satisfactory and that the payment process was easy. If you’d like a hard copy of your policy to review, please contact our customer service team at 1-800-587-4162, and they’ll be happy to assist you.
Reviewed Aug. 12, 2025
I first heard about CarShield through my brother-in-law some years ago. I've been hearing about them from quite a few other people as well. They said they were good. It was good to get them because I have flat tires and stuff like that. I said, "I need somebody to help me change this tire." I decided to go ahead and reach out to CarShield. The signup was easy and customer service was professional. They did a good job. I was ready and I paid two months ahead of time. I know what I have to pay and I just make sure that it's there. I'll call in and make the payment because I wanna be able to keep it.
I had an incident at work and my car wouldn't start up. I didn't know what was going on. Techs came out and they helped me and we figured things out. It was good. I was very satisfied. I've been telling family and friends that they need to get CarShield. If something happens to your car, you can sit in your car, wait and, call somebody. Somebody will come out and help you. You know it's guaranteed that they're coming to help you. It's very positive.
Carolyn, thank you for your 5-star review! We appreciate you being a customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Reviewed Aug. 12, 2025
I signed up over the phone and that was easy. The person I spoke with was very friendly and knowledgeable. He went through all the ins and outs with me. CarShield is a great product. If you come into a point where you have to have a major repair and you don't really have the money on hand, it really does help.
James, we’re thrilled to hear you had an excellent sign-up experience and that you would recommend CarShield. It’s great to know our coverage provides peace of mind when major repairs arise.
Reviewed Aug. 12, 2025
I did the sign-up with CarShield and paid a couple of premiums. I recommend them for their price and coverage of the overall warranty.
Reviewed Aug. 12, 2025
I heard about CarShield on a TV ad. I like their pricing and the items that they covered. I have the platinum package. I’ve had it for five years now but I haven’t made a claim. I added a car to the policy and took my car off.
Every time I talk to somebody, they've been good. They've answered all my questions. I always kept it because it's just like insurance, in case something happens, you wanna have it ready and available. I would recommend CarShield. A family member asked me about it yesterday.
Bernard, thank you for being a valued CarShield customer for the past five years! We’re glad to hear you’ve had a positive experience with our coverage and customer service. It’s great to know you see the value in keeping your plan for peace of mind, and we truly appreciate your recommendation to others.
Reviewed Aug. 12, 2025
The first time I filed a claim, I was not that familiar with the process and it seemed to a lot to go through. I didn’t know where I was taking my car and I didn’t know what the process was. But with my last two claims, it seemed to get a little bit simpler. I was instructed that I could go to the dealership, whichever one I wanted. When I took my vehicle in to be worked on, the repair place contacted them and that made it easier for me.
It's more expensive that I thought it would be. I’d tell my friends to make sure they know what coverage they have because there might be something that’s wrong and they don’t cover it.
Kenneth, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service at 1-800-587-4162 to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Reviewed Aug. 12, 2025
When I got my car, I was with another company, but I didn't care for their terms. I talked to a Carshield rep who seemed fine. I had to ask for the contract’s hard copy, though. Also, no one said that there'd be a $1,000 deductible. I looked at the contract to see it and found it.
Cindy, we appreciate the time you took to leave a review. We’re glad the signup process was straightforward and that you appreciate the coverage. We do recommend reaching out to our customer service team at 1-800-587-4162 to review your contract together and clarify any deductible details so you can feel fully confident in your plan. We're here to help!
Reviewed Aug. 12, 2025
I went with CarShield because it would cover most of what I needed at a better price. I've only had it for a month, so I really haven't been able to use it, but I’m satisfied so far.
Kaprice, we’re glad to hear the payment setup and signup process worked well for you, and that your coverage meets most of your vehicle’s needs. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure that qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Reviewed Aug. 12, 2025
CarShield is a decent price for me and they're gonna cover almost all of my car. The rep listened to me and explained everything to where I could understand it. When I asked a question, he answered it. He didn't act like I was a burden. He was very nice and he tried to answer the best they could. He told me the warranty would start when I made my first payment. He told me everything is covered and that he’d send an email. He sent me something in the mail too so I could have it in writing there.
I asked him, "Is an alternator covered?" He said, "Yes." And I said, "You say bumper-to-bumper. Does that mean electrical?" He looked it up and said, "If you wanted this one, it would cover electrical." So I switched to that one. We just went through all kinds of things until finally, we found one for me that's affordable.
Erin, thank you for sharing such a detailed and positive experience! We’re thrilled to hear our representative provided thorough support and helped you find the right coverage for your needs. It means a lot that you feel confident in choosing CarShield and have already recommended us to your family. We appreciate your trust and look forward to continuing to support you.
Reviewed Aug. 9, 2025
I called CarShield when my car failed the emissions test to find out if the part they were referencing would be covered under my policy. They confirmed that it would be covered. I also asked if Bob Bell was a service dealer that they recognize as a licensed dealer, to which they said, absolutely. So I brought my car to Bob Bell. The rep said that I should have Bob Bell call CarShield before they do any work. Bob Bell looked at the problem and had to keep the car for the diagnostic tests, which took almost a day to run to identify not only what the problem was, but exactly where it was located. They called me and told me that the problem is the rotary arm, and they could fix it because they had the part, but they'd have to have it for another day.
Bob Bell said they already called CarShield andCarShield said that, I know, that the service is covered under my plan. I said, okay, thank you. So they called me back to confirm if I wanted them to go ahead and proceed with the repairs. And they said they had not yet heard from CarShield, but they knew from the previous conversation that there should be no problem. So I said, yes, please, because I need my car. They said, no problem. I mentioned about renting a car for the meantime but they said that I shouldn't have to because they're gonna try to have it done by that afternoon.
So I asked CarShield if they would cover the rental car, and I was told no because they weren't gonna have my car that long. That's not the understanding I had of the policy, but okay. That was the last conversation I had with CarShield. When I called to find out if my car was ready, Bob Bell said yes and they told me that CarShield reminded them that I had a $250 deductible, which would be my part. I said, okay. The Bob Bell rep said, they're taking that off of the part of the bill that's covered under emissions. The maintenance part of it would not be covered. I understood that, so I'll pay the difference. When I got the bill home, I realized that CarShield hadn't paid anything. CarShield called me to say that they haven't heard back from Bob Bell. I was surprised and the lady was very nasty with her response that they didn't get a callback.
I explained that according to what Bob Bell told me, once CarShield gave them the go-ahead to fix my car and that everything was set because they fixed it, CarShield told them that I had a $250 deductible. They confirmed with me that I was able to pay that. I paid the difference on the maintenance fees that Bob Bell had to do. The rep said that none of it was covered because Bob Bell wasn't supposed to do anything until CarShield got back to them with authorization. Well, that's not what the other CarShield rep told me at the beginning. The rep continued to tell me that I can't get any of my money back. The lady was very rude. She could have at least given me an explanation or used a tone with me that was friendlier than what I was getting. Her tone was more of I was annoying her for having to question a few things.
The next day they sent me a survey. I did a terrible survey on them because I told them all of this and that I really wanted somebody to contact me and advise me why I should keep paying this policy. The next day after that, I got a phone call informing me that I could file an appeal and they would send me the appeal information. So I went online and filed that. It’s supposed to take 7 to 10 business days, but I have not heard anything back at all. It’s been two weeks. I laid out $1,100, and it's not a whole lot of money, but I still would have liked to have the difference of what I had to pay on that one part.
Thank you for sharing your experience. We’re very sorry for the confusion and frustration you’ve encountered. After reviewing your claim, it looks like there was a misunderstanding during the authorization process, and we sincerely apologize for that.
A reimbursement was issued on 8/5/25 for the items eligible under your contract. Based on the repair invoice, over $800 of the total was for maintenance-related items, which unfortunately are not covered under any of our plans.
We understand how disappointing this situation has been and truly regret that your first claim experience did not meet expectations. If you’d like to discuss this further, our team is here to help.
Reviewed Aug. 7, 2025
I bought the policy of CarShield because I have a car that's now five years old. We only had 30,000 miles on it. But I thought, if I need a big repair, I'd have a problem. I didn't want to take any chances.
I remember the person I talked to was really nice. They did all they can to get me a good rate. If they didn't, they made me feel like they did. Yeah, I was very happy with that.
Well, It’s fine, it works. I read the policy just the other day. I went over it a little bit and I know I have that $200 deductible. And I don't think I'm gonna have a problem ever, hopefully. I only drive 300 miles a month. I'm old. I don't go out at night. And so, I'm not even that concerned.
My car's almost six years old and all my guarantees have dropped off. I don't know if the big things have dropped off because I only have 30,000 miles on it. But I just assumed that they dropped off and I didn't want to be stuck with a big bill or something. If it breaks down, I wouldn't be able to pay a big bill.
If I have a flat tire, I can call. I didn't really get into it that much. Because like I said, I really hardly ever have trouble with a car. I don't go far from home, and I don't drive far anymore. Years ago, I did. I'm 83 years old. I'm on death row.
Daniel, welcome to CarShield, and thank you for choosing us! We’re glad your signup experience was positive and that the coverage meets your needs, providing you with peace of mind.
Reviewed Aug. 7, 2025
I had to get a new warranty for my car after my previous one expired. Getting a protection plan is important because you never know when your car’s gonna break down. The enrollment process was easy, and the representatives were good. The program started as soon as I paid for it, and I’ve been on it for a couple of years now. Recently, my car’s air conditioner broke, and they are going to work on it.
Garry, thank you for sharing your experience! We're glad the enrollment process was smooth and that you've had reliable coverage so far. We look forward to assisting you with your upcoming visit in August—feel free to reach out if you need anything in the meantime.
Reviewed Aug. 7, 2025
I saw CarShield’s TV ads and I did some research– they seemed like a good thing. I've got an older car with barely 100,000 miles, and my warranty expired on it. I signed up with them two months ago. The price was reasonable and their process was easy.
David, thank you for your review, and welcome to CarShield! We appreciate your choice and want to ensure you are completely satisfied with your policy. If you have any questions or concerns regarding your coverage, please don't hesitate to reach out to us.
Reviewed Aug. 7, 2025
I've had four claims in 10 years with CarShield. Usually, I take the car to a shop. They do the inspection and see what has to be done. They contact CarShield for the approval. Once approved, we get the job done. My last experience was not the best, though. My car was overheating, and it resulted in having to change the radiator fan. CarShield will only approve the amount if they ordered the part themselves as opposed to my mechanic ordering the part locally. If the mechanic was to do that, then my out-of-pocket expense was very high.
So I went along with the program and said, "Okay. You can order the part. Send it to the mechanic shop." They send the wrong part, so I was held up for a day. They sent another part again. After three days without the vehicle, they finally decide to let the mechanic order the part and let my deductible remain the same. That was three days without the vehicle and it was an inconvenience.
Prior to that, they were good, but as far as a car rental, what they're paying, you can't get a rental for that in Brooklyn.
Gabriel, thank you for your honest and detailed feedback. We’re glad to hear you’ve had mostly smooth experiences with CarShield over the years and appreciate your continued trust and referrals. We apologize for the recent delays and inconvenience with the parts ordering process and rental coverage. We are continuously working to improve our overall processes. If you need any further assistance, please don’t hesitate to reach out.
Reviewed Aug. 6, 2025
When I just got CarShield, my transmission went down. I called them, and they told me to take it to a dealer who’ll look at it and diagnose it, which I did. I called them back and told them which dealer I was taking it to. I took it there and got it fixed in one day. I don’t have any complaints. I only pay $89 a month. Other companies are telling me get off it and go with them because CarShield won’t pay for a lot of things. I haven’t had that problem. I’ve been satisfied with them. I’d even recommend them to some of my friends and tell them they did my whole transmission, a brand-new one.
Loretta, thank you for taking the time to share your experience! It’s great to hear that over the past three years, CarShield has met your expectations and provided reliable support—especially during your transmission repair. We're glad the process was straightforward and that you found value in your coverage. Your recommendation means a lot to us!
Reviewed Aug. 6, 2025
I have a Range Rover and the transfer case went out. When I bought the contract, CarShield said everything was covered. I took the car to a garage and the total was going to be $7,800. When we turned the bill in, CarShield said they would pay for the labor but the tranfer case was not covered. I said, "Well, I see in the front here it's all listed.”
The guy said I better read my contract because further back in the contract, the transfer case isn't listed as being covered. Sure enough, it lists transfer case on the front page but deeper in the contract, transfer case wasn't listed. Out of the $7,800 they will pay $2,400 which is the labor. It's a mess and I would never deal with them again.
I didn't dig deep enough to see what their ratings were on service. Later then, after I ran into this problem, I started scoping it out on Google, and they are seemingly noted for finding loopholes to not have to pay things.Talking with them is great until you get down to the nitty gritty of what they're gonna pay. That's where the problem comes in. They sound good, but the production end of it is not much. The last person I talked to got nasty too.
James, we apologize for the frustration you’ve encountered and understand how disappointing this situation has been. Upon review, it was not noted that the transfer case wasn’t covered. However, there was an issue with the repair cost when using our shipped-in part. Due to pricing factors and the deductible, it was determined that proceeding with the part provided by the repair facility would be the most efficient option, which unfortunately resulted in higher out-of-pocket costs.
We understand how this may have caused confusion, especially based on the expectations at the time of purchase. If you’d like to review your coverage or discuss your concerns further, please contact our customer service team at 1-800-587-4162. We're here to assist.
Reviewed Aug. 6, 2025
I kept CarShield for a whole year and paid $90 a month, but it never paid anything on repairs on my car. My car kept overheating and I had everything fixed every time it would overheat. Eventually, it damaged the motor and CarShield was only gonna pay a certain amount toward a motor. They won't replace the motor because they said the car kept overheating. That wasn't my fault.
Different things kept making it overheat. The water hose broke and that made the car overheat. Another time, the hose popped off of the reservoir and the car overheated. I had no control over that and I took care of everything every time it would overheat. I had cooling fans, hoses, and reservoirs done, but nothing was ever covered. I paid for all of that out of my own pocket.
A lot of places won't even accept CarShield because they have a hard time getting the claims. I can see why now that they just don't want to deal with them. I asked where I was taking the car if they would honor CarShield and they said they did. So I thought I would go ahead and take out the warranty. But nothing was ever covered. The only time I ever used it was for the towing to get my poor car to the shop. $90 a month for a year is a lot of money I put out just to be covered for towing. That was expensive. You would expect when you get a policy that you're gonna have some coverage on things.
When all of that started going wrong and my car needed a radiator, I didn't have a policy at the time. I paid $909 outright for a radiator, so I thought I'd better get CarShield. I thought most of what would have to be done in my car would be covered. But when I started looking, nothing, nothing, nothing. I never turned in claims because when I looked under the policy, whatever I was having done was never covered. They cover hardly anything that I ever had done on the car, except when it finally came to the motor.
They were nice and I could see their side of it. I was even gonna cancel one time and they lowered the deductible for me. I appreciated that. But I feel like I should get more out of the policy than what they're doing. I went ahead and dropped the policy and with my experience, I wouldn't do it again. I would have to have some policy that would cover more out of fixing up a car.
Louise, thank you for sharing your experience. We apologize for the frustration you’ve felt and understand how disappointing it is when expectations don’t align with the outcome.
Upon review, we do see that a credit for the head gasket was authorized toward the replacement of the engine. However, the engine replacement itself was not approved, as the damage was determined to be the result of continued operation after the failure of the head gasket. Unfortunately, the contract does not provide coverage for damage caused by continued operation after a known failure, which applies in this case.
We appreciate you recognizing the efforts of our customer service team and understand your concerns regarding repair shop preferences and policy expectations. If you have any remaining questions or would like to discuss your claim in more detail, we encourage you to contact our customer service team at 1-800-587-4162. We're here to assist with any clarification you may need.
Reviewed Aug. 6, 2025
My warranty ran out on my car. It's a newer car, a 2016, with the electronic stuff. I have a touch screen and a lot of it is electronic stuff and computer-generated on the cars now. I know it's expensive when it needs to be repaired. That's the main reason I was interested in the program. I also want to help reverse some of the cost of my repairs.
The process was easy. But there is a stipulation, so you wanna make sure you look over all the stuff and make sure you get the level that you need. Don't let them oversell you. They didn't really try to do that because I told them exactly what I wanted. The rep told me three programs and he suggested the middle tier one because it covered everything that I needed. He went over the whole program with me—what it would cover and how much it would cost. Then he explained there's a 30-day waiting period before they will cover repairs. The rep explained everything really well and then I signed up. It gives me peace of mind to know if my computer stuff decides to go that it would be fixed.
I had a claim where I had to pay part of it because the car is a Volkswagen. Of course, a Volkswagen has to have a Volkswagen part. I should have thought about that before I bought the car. I had my ignition key repaired because it kept on sticking. The total bill was $900 and I ended up having to pay $220. But CarShield covered the majority of that. The dealership charges more for labor, which I totally get. Every place charges different. The part had to come from Germany because it's a Volkswagen.
Tina, thank you for your detailed feedback! We’re glad the sign-up process was smooth and that our team helped you choose the right plan. It’s great to hear CarShield eased the cost of your Volkswagen repair. We appreciate your recommendation and are here whenever you need us!
Reviewed Aug. 6, 2025
CarShield put an engine an air conditioner in my car but it took a month and a half. The total cost was $4,000 and I only paid $500. CarShield also paid for two weeks of car rental
My car is working fine now, and I’ve referred a couple of people. They got car insurance because I told them to through CarShield.
Christopher, thank you for taking the time to share your experience. We're glad to hear your vehicle is running properly and that you were satisfied with the repairs and rental coverage. We also truly appreciate your continued loyalty and the fact that you've recommended CarShield to others—it means a lot.
Regarding the recent increase in your monthly fee, it appears a surcharge was recently placed on your account due to the vehicle having a branded title, which led to the reclassification and resulting price adjustment.
We're also pleased to know that our customer service team has been polite and helpful when you've reached out. If you have any further questions about your plan or the changes, please feel free to contact us at 1-800-587-4162. We're here to assist you.
Reviewed Aug. 6, 2025
Some of my family members have CarShield. I did my research because there are several companies out there. CarShield came out on top for me. The process of submitting a claim was smooth. When they sent me the updates, I did not read the entire packet fully, and I take the blame for that. It was in reference to a rental when I put my car in the shop. The only changes that they did was that you pay up front, and then they reimbursed you. I rented the car, submitted my receipt from the car rental place, and I received my refund back in less than seven days. It was really fast and I'm really impressed with them. Everything was taken care of through the phone call.
Cynthia, thank you for taking the time to leave a review! We're glad to hear that your claim process went smoothly and that you were impressed by the efficiency of the rental reimbursement. We understand how easy it can be to miss policy updates, and we appreciate your understanding of the change.
It's great to know you found our service fast, reliable, and easy to manage over the phone. Your recommendation means a great deal to us, and we’re grateful for your continued trust in CarShield. If you ever have any questions or need assistance, our team is here to help at 1-800-587-4162.
Reviewed Aug. 6, 2025
CarShield called me about three years ago and asked me to join them. The salesman told me about the plan and how much it would cost. I figured my car was old, so I was willing to pay the $100. He convinced me to get it since I didn’t have extended warranty. Now I have an issue with them and I’m not happy at all.
I got a Toyota RAV 4 2013, which I took to Toyota to check my oil. They told me to come back after I drove it for 1,000 miles. I did that, and they checked it, and it had no oil. We called CarShield to make a claim, and they sent someone to take pictures and check it. They sent the motor to Toyota, but they didn’t get anyone to sign for it. Now, the motor had been sitting there for the whole weekend, and anybody could have taken it without anyone knowing.
In the meantime, I didn’t have a car, so I had to rent one. They only give you 14 days from the time that your car is in the shop until you get it back. I was thinking 14 days is long enough for them to get the motor. I even waited three days to get a rental car. I called CarShield and asked them how much I could get for it, and they said up to $100 a day. I got a rental car from Enterprise for $50 a day and kept it for extra seven days. I know they're not gonna pay that much, so I paid that portion. That was $323.
It turned out CarShield didn’t even allow the $100 a day. They allowed me $37 a day. I thought I’ll get my $50 back per day for my 14 days and get my lump sum back to pay off my card that I used. No, no, no. The young man told me that I got a car that costs more than what they allow. I argued with him and said that if it says $100 in my plan, it should have been $100. I went over the 14 days, but I knew I was responsible for that so I paid my portion.
There's a lot of misinformation that they give to people, and they shouldn’t do that. I dropped the car off on June 21, this was during a holiday weekend, and didn’t get it back until July 21. I wasn't happy about that. Somebody even called me and tried to get me to change companies. She said CarShield was under some kind of investigation and they got lawsuits. I just said that I would just deal with them because they did do the motor. I just wasn't happy with any of it.
Bernadine, thank you for taking the time to share your detailed feedback. We apologize if your experience did not meet expectations and regret the frustration and inconvenience you encountered throughout the claims and repair process.
We understand how difficult it can be when a major repair like a motor replacement takes longer than expected, and we apologize for the issues you experienced with delivery and rental reimbursement. While rental benefits are provided based on specific limits outlined in your contract, including daily and maximum allowances.
We also regret any confusion or inconsistent information you may have received during your interactions with us. Your concerns are valid, and we take this feedback seriously as we continue working to improve communication and the overall experience for our customers.
If you would like to discuss your claim in more detail or seek further clarification, please feel free to contact our customer service team at 1-800-587-4162. We’re here to help.
Reviewed Aug. 6, 2025
CarShield was the most businesslike among the three or four companies I looked at. Their mailing was clear and honest. It was absolutely wonderful talking to their rep. He gave me a discount because I did an early sign-up, so it didn’t cost me any money. It’s not only the car coverage that’s included in that, also the appliances in the house.
David, thank you for your review and welcome to CarShield! We’re glad our clear communication and professional service made a positive impression. If you ever need assistance, feel free to contact us at 1-800-587-4162.
Reviewed Aug. 6, 2025
Having CarShield’s auto warranty is having peace of mind that if anything happens to my car in the future, I have coverage
Pamela, we’re thrilled to hear that CarShield has provided you with peace of mind and confidence in your coverage. It’s great to know our customer service has been smooth and professional, and that you feel reassured knowing we’re here if you ever need us. Thank you for sharing your positive experience!
Reviewed Aug. 5, 2025
We tried CarShield because my mileage was going up to 100,000 and the current warranty was about to expire. The car dealership never complained about them and never had to wait. I had a misunderstanding one time with the car dealership about something. CarShield emailed me a list of other companies that I could use if I wanted to. They were gonna take care of me even if I didn’t use my current car dealership. The price that I pay them is nothing. It’s an automatic draft out of my bank account, so I don’t even think about it. I have never had any problem at all with them. Everything’s just worked out better than what I ever dreamed. I tell everybody about CarShield.
Susan, thank you for sharing your experience and for choosing CarShield! We’re glad to hear our reliable service and flexible coverage have met your needs. We appreciate your recommendation and look forward to supporting you. If you have any questions, please contact us at 1-800-587-4162.
Reviewed Aug. 5, 2025
I first decided to get Car Shield because of their ads and guarantee to be their car if things stared to break down as cars can do after 10 yrs and I really like my truck and do most if not all the maintenance. After I enrolled in it, the next year I had an oil failure so I called and then put my truck in the shop, they said that that pump was not covered, even after talking they said that pump was not. The next year I had an electrical problem in the dash. I called and they don't cover dashboard electronic issues. I was hot. So I stopped paying and quit their plan. A few years later I was called and then sales person said that the new plan would cover everything that the old plan did not. I said no and they kept lowering the price. And gave me a good price for my second car with low miles. I was stupid and said yes. $99 for the truck and 119 for the 2016 Honda. Then 18 months later I had a problem with the 4 wheel dr.
I called and put and the agent was very rude to the shop I put it in then he denied the claim and said that as that it was not covered. I called and the agent / manager said that he saw where in the contract that the module was covered but he had to get it approved and 4 days later an agent called me and said that I had not driven my truck past the the supposedly begin contract mandatory miles. So it was not covered. So I told him that I want to close my account. And I had the auto pay dropped also.
Matthew, we understand how frustrating it can be when coverage doesn’t meet expectations. Please note that we can only cover items specifically listed for coverage in your contract.
We recommend contacting our customer service team for the most recent claim information and updates. They are here to answer any questions you may have and address any concerns with care and understanding. Please feel free to call us at 1-800-587-4162.
Reviewed Aug. 5, 2025
Having rental assistance as soon as calling in the claim was one of the reasons why I purchased a CarShield policy. When I had to put my car in the shop in 2020, CarShield provided me with rental assistance right then and there. Now, the policy has changed, and they require you to rent the car which is inconvenient. I submitted a claim two weeks ago after dropping my car off to have the transmission replaced because it was slipping. They told me that I have to rent the car myself and submit a reimbursement which is a whole another process.
They went back and forth asking for paperwork to provide proof of knowledge of my car which prolonged the repair process. They are also sending me a transmission from the yard with 30,000 miles on it. But the junkyard is waiting for the part. I am now $800 down for the two-week rental, and I don’t have money anymore for another week. When they complete the claim, my plan is to drop it because it no longer benefits me. It’s a headache. I was so frustrated and my blood pressure was up.
Terri, thank you for taking the time to share your experience. We truly regret the frustration and inconvenience you’ve encountered during this process, especially given the unexpected out-of-pocket costs and delays.
We understand how impactful changes to procedures—like the shift from direct rental coverage to a reimbursement process—can be. While this update was made to streamline processing overall, we realize it may not feel that way in every situation, and we sincerely apologize for the added stress this has caused.
Regarding your transmission repair, we know that delays in part sourcing and additional documentation requests can be frustrating, especially when you’re depending on your vehicle and managing rental expenses. Please know that we are actively working to resolve your claim in accordance with the contract terms, and we encourage you to contact our customer service team for updates or to address any remaining concerns.
We're here to support you through the remainder of this process and answer any questions you may have.
Reviewed Aug. 5, 2025
In April, my car had been sitting. The lights on the dashboard came on for some reason. I took the car to Basil Ford to get it fixed and they gave me an estimate of how much it was gonna cost. CarShield wasn't paying for any of it. Also, the place where I was at scraped off my inspection sticker and I couldn't get an inspection. From April to July, my car was sitting because I couldn't drive it without the inspection sticker. I called CarShield and tried to see where I could go that they would pay like they were supposed to. They gave me a place called JB so I went there.
I gave them my CarShield details and they told me the same thing that Basil Ford said, “CarShield ain't gonna pay for nothing.” I happened to have a little bit of money, so I got the work done and I got my car back for $800. That was a bad experience. I am no longer with CarShield. They were saying that they didn’t cover certain stuff. When I got the book on stuff that I needed covered, the book said it was covered. The warranty seemed to be a con artist thing to me.
One time, CarShield did what they were supposed to do. I was trusting them and I stayed with them. The next time, they didn't do what they were supposed to do as mentioned in the commercials. It all started looking like fraud. I had to pay money two times when I shouldn't have had to pay.
Ronald, we understand how frustrating it can be when issues arise with your vehicle and the coverage doesn’t align with your expectations. We appreciate your feedback and the opportunity to provide some clarity.
In reviewing your situation, coverage decisions are based on the specific terms and conditions outlined in your contract. Only components listed as covered can be approved for repairs. While the radiator was eligible, we understand it was disappointing that the other necessary repairs were not included under your plan.
We also regret any inconvenience you experienced during the process of finding an authorized shop and the out-of-pocket expenses you incurred to get your vehicle back on the road. Your concerns about communication and the overall experience are noted, and we take that seriously as we work to improve our service.
If you would like to discuss your claim further or need additional assistance, we encourage you to contact our customer service team at 1-800-587-4162.
Reviewed Aug. 5, 2025
I saw CarShield on TV and I realized it’s a good idea. I own an older car so I figured I'd get it. I heard good things about them so I decided to go with them. I have CarShield for a year now and recently filed a claim. My rear camera in the BSB on my electronics went away. They fixed it in about two days. I wasn't worried about it at all. Overall They offer great quality and professional service.
Bruce, thank you for taking the time to share your experience! We’re glad to hear your recent claim process was smooth and that your repairs were completed quickly. It’s great to know that after a year with CarShield, you’ve found the service to be reliable and professional.
We appreciate your trust and look forward to continuing to provide you with peace of mind. If you ever have questions or need assistance, feel free to contact us at 1-800-587-4162.
Reviewed Aug. 5, 2025
CarShield’s TV ad was just so convincing and I enjoyed it, and with my car being so old, I decided to try them. I got a brochure about three weeks ago, and I liked what I read. Everything is high now but I think CarShield’s price is better than some other insurances. I hope that nothing comes up that I would have to use it. It's good to have as long as I can afford it. I would recommend CarShield.
Denise, thank you for your review, and welcome to CarShield! We're glad the sign-up process was smooth and that you're finding value in the coverage and pricing. We're here to provide peace of mind, and if you ever have questions, feel free to call us at 1-800-587-4162.
Reviewed Aug. 5, 2025
Best thing I did after I had an expensive engine repair 3 years ago. Rear differential went, transmission went & then Air conditioner went. Car Shield paid it all, no questions. Great Company. I recommended them to all my friends & coworkers.
Owen, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. Feedback like yours reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Reviewed Aug. 4, 2025
I saw an ad about CarShield so I called up and inquired about it. The customer service people were very good. They answered my questions and addressed my concerns, so I signed up with them. I got the two books and went over the policy a little bit, and it pretty much matched what I saw in the ad and what the representatives told me.
Thank you for sharing your delightful experience with us! We are thrilled to hear that you found our service to meet your expectations and that our sales representative provided clarity by addressing all of your questions. It's rewarding to know that the transition from inquiry to decision was so smooth and that you're satisfied with our process. We deeply appreciate your commendation and top rating. If you have any future questions or require assistance, we’re always here to help. Welcome to the CarShield family!
Reviewed Aug. 4, 2025
I made a claim with CarShield when my transmission went out. They approved it and it's going good. But they also found an oil leak and I'm trying to get CarShield to get this approved so I can get my car back.
It will soon be 14 days since I've had this issue because they give me a rental for 14 days. They're going to have to extend the rental because what's taking so long is CarShield sent their own transmission instead of letting the Dodge place get theirs because they could get it cheaper.
The claim process went pretty good. I haven't really had a problem with them. It's just a lot of negotiation with the Jeep and Dodge place versus how many hours they say it takes to do something versus what they go by the book. I haven't really had a problem.
Michael, we appreciate you taking the time to share your experience. We're glad to hear your transmission claim was approved and that the overall process has been positive. We understand how delays and ongoing negotiations—such as those related to the oil leak—can be frustrating, and we appreciate your patience. If you need updates or have questions about your current claim, our customer service team is here to assist at 1-800-587-4162.
Reviewed Aug. 4, 2025
CarShield has been fine so far. My son is going to begin driving and I need to make sure that he has something reliable. The representative was knowledgeable and kind. I receive the hard copy of the contract through the mail.
Taneca, welcome to CarShield! We're so glad to hear that our representative made the sign-up process clear and reassuring—especially as you prepare for your son to start driving. Your peace of mind means everything to us, and we’re proud to be part of helping you feel confident about the road ahead. If you have any questions down the line, we’re here to help!
Reviewed Aug. 3, 2025
I went with CarShield because I don’t have my previous mechanic anymore. With CarShield, I just pay the first $1,000 as my deductible.
Nadine, thank you for your feedback! We're pleased to hear the sales process was clear and your questions were answered. To clarify, the $1,000 deductible applies to covered repairs during the first three months; after that, the deductible decreases to $500.
We appreciate your candidness and understand that the true test of the claim process comes with time. If you have any questions along the way, please feel free to reach out—we’re here to support you!
Reviewed Aug. 3, 2025
My car was at the mechanic's for two and a half weeks. The check engine light came on and they had to do a lot of work on the engine. They took their time with the adjuster and all that stuff so it took an extra three days.
CarShield paid me some money for the rental car. Rental wasn’t completely covered because it’s a big car. They only cover smaller cars. I also had to pay something myself to get it fixed. The price is fair for my car because it’s an older car. I got a $100 deductible, which is fine. And the lady told me, as long as I own this car, I'm covered–whether it's 300,000 or 400,000.
I’d tell anyone to get CarShield.
Ronald, thank you for your review! We're glad we could help with your rental car while your vehicle was being repaired. We apologize for the delays and appreciate your patience during the process. If you have any questions or need further assistance, please feel free to reach out to us at 1-800-587-4162.
Reviewed Aug. 3, 2025
CarShield was more attractive because it is month-to-month compared to the other company being advertised by Danica Patrick which is a much too long commitment.
I’ve been in it for four months, but I have not done anything with it. I like the simplicity of the coverage, and the price is very competitive.
Timothy, thank you for sharing your thoughts and welcome to CarShield! We’re glad to hear that our month-to-month policy and straightforward sign-up process made your decision easier. While you haven’t needed to use your warranty yet, we’re here whenever you do and are committed to providing great service and value. If you have any questions or need assistance, don’t hesitate to reach out to us at 1-800-587-4162.
Reviewed Aug. 3, 2025
CarShield gives peace of mind if something goes wrong. I like old trucks and I like keeping them on the road. Their agents are easy to speak and work with. They did an okay job explaining benefits and claims. Everything seems to be okay so far. I haven't had any issues.
Steven, we appreciate the time you took to leave a review! We’re glad to hear that our team has been approachable and helpful, and that you feel confident knowing your trucks are covered. It’s great to know we’ve met your expectations so far. If you ever need assistance or have questions, please don’t hesitate to reach out to us at 1-800-587-4162.
Reviewed Aug. 3, 2025
CarShield is very expensive, but they have some good deals as far as what they cover. Customer service was really good. That's the only reason why I got it. I am shopping around, though, to see if I can find something cheaper.
Millicent, thank you for your feedback! We're glad to hear our customer service team made a positive impression and that you found value in the coverage offered. We understand that cost is an important factor, and we’re always willing to review your plan to ensure it aligns with your needs and budget. If you have any questions or concerns, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We're to help in any way we can.
Reviewed Aug. 3, 2025
I needed my car protected, so I saved up the money to get CarShield. I got CarShield and I called them. They sent the tow truck. And the tow truck guy took a picture of the speedometer and mileage is. He had trouble starting it. But once he had it started, he took a picture, but he didn't send it to me.
He left the car running while he took the car to the other spot. When he dropped it off, he handed the keys over to Keystone Ford and they drove 80 miles, more or less joy riding my car. I had to pay 200 bucks because CarShield didn't pay it. They drove my car and they charged me 200 bucks for it.
It was terrible. They handed the car back with an empty tank of gas. My oil, transmission fluid, steering fluid, and brake fluid were really low.
Carl, that is unfortunate to hear, and we apologize to hear about your experience. We’re always willing to go over your contract, explain the claims process, and address any concerns you may have. Please don’t hesitate to contact our Customer Service Department at 1-800-587-4162 — we're here to help clarify and assist however we can.
Reviewed Aug. 3, 2025
I had CarShield previously on two vehicles I had a while back. I never had to use it back then, but I chose to get CarShield again because I never had an issue. And the two times I had CarShield, it was on vehicles that still had payments, and the idea of having something serious go wrong and still owe on a vehicle and not be able to drive it, cost-wise, the pros outweighed the cons.
Tonja, thank you for your feedback and for choosing CarShield again! We’re glad you’re happy with our service, pricing, and the peace of mind we provide. If you have any questions, feel free to reach out. We appreciate your recommendation!
Reviewed Aug. 3, 2025
I called to CarShield to cancel, and they actually offered me a lower monthly rate, which I thought was pretty cool. They were kind and thorough with their information and I found that very helpful. And I ended up purchasing another vehicle and they told me at least to try it out, get a service done to it and see if I like it before I just do away with the warranty, and they assured me that I wouldn’t be denied anything, so I’m comfortable if that remains to be true. I haven't made a claim yet, which I plan to do this month to see if I'm gonna keep it or not, or at least see what kind of work is done on the vehicle. The $100 monthly rate is a little bit over my budget, but I'm still trying to maintain it.
Reginald, thank you for your feedback! We’re glad we could offer a rate that works better for you and that the signup process was easy and helpful. It’s great to hear the physical contract gives you added peace of mind.
We’re here to support you whenever you need us. If you have any questions, feel free to reach out.
Reviewed Aug. 3, 2025
Car shield is the worst liars thieves ever. Car shield sold me a contract. I paid $110.99 each month for 21 months. When my engine light came on I took my car for repairs. Car shield denied my claims & cancelled my contract and refuse to give me back my money. I’m retired senior citizen on a fix income. I need $3300 to repair my car. I was also responsible for my diagnosis fee. Car shield said that they denied my claims because I had a branded/salvage title and I had gave them incorrect information but that’s not true. At the time taking out my contract I didn’t know what a branded /salvage title meant. I was unaware I had a branded title. Car shield had my car vin number. No way they didn’t know I had a branded title.
Car shield should have done the right thing. Explain it to me & sold me correct contract from the beginning but what car shield did was take my social security money. $110.99 each month for 21 months. Refuse to pay for my car repairs and car diagnosis and refuse to refund me my money back. Car shield is a thief company and hell yes I’m taking care of shield to small claims court for a refund car shield do the right thing. Stop ripping people off. Be honest and choose to do what is right.
Reviewed Aug. 3, 2025
I got an extended warranty through CarShield after my original warranty expired. I kept seeing the ads on TV, so I checked it out, and my kids got it also. The overall price of the warranty is good.
Jerry, thank you for your review and welcome to CarShield! We’re glad to be your family’s choice and happy to hear you’re satisfied with the coverage, service, and pricing. If you need any assistance, feel free to contact us at 1-800-587-4162. We appreciate your trust!
Reviewed Aug. 3, 2025
I found CarShield online and their marketing was pretty good. I have had them for three months. They sell you on the fact that everything's covered and they lay it out, but then you quickly realize that they're not accepted at most dealerships because they don't pay anything. Fortunately, I haven't needed to make a claim yet. But I asked my local garage about it and they said that they don't accept CarShield. Because of that, I made the decision to leave them.
Justin, thank you for your feedback. We’re sorry to hear about the concerns you encountered when checking with your local garage. While many repair facilities across the country do work with us, we understand that some may choose not to follow the guidelines set by your contract, which can affect their willingness to participate.
Our Customer Service Department is available to assist in locating local repair facilities that will work with us. Additionally, we offer access to the Shield Repair Network, a website available to our customers that helps identify preferred repair facilities in your area.
We strive to be as transparent as possible during the enrollment process and always encourage reviewing the contract during the 30-day review period. If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-587-4162.
Reviewed Aug. 3, 2025
I recently filed a claim and it was awful. I went with Carshield because they had a big name, and normally big companies do right by you. But this time, it wasn’t what I expected. It’s one of those “live and learn” situations.
The customer service that I received from the young man was definitely not that great, but all the other people that I talked to, all of the other ones, the young lady and another young man too, were all polite.
When I first signed on, I talked to a young man. I forgot his name but I’m sure he wasn’t involved with the processing. I talked to him and shared my concerns. One of the concerns was how you handled the rental thing. I explained that with my old policy before I got my new Optima, they used to handle reimbursements when you rent a car.
The last time I dealt with the previous company, they didn’t give me my reimbursement check. I told him that was a horrible experience. With that insurer, it’s like going back and forth endlessly and arguing for nothing, because they’re hours away and there’s no one you can talk to directly. I let it go, it was only a few hundred bucks, so it is what it is.
So, when I talked to the guy from CarShield, I told him about my experience with the last company. He said, “No, we don’t do reimbursement checks, we handle it for you.” Perfect, that works out well.
Fast forward to June, I had an incident and talked to a young lady. She said, “Yeah, we do reimburse you.” I told her, I thought CarShield doesn’t do reimbursement checks for rentals. It's supposed to be handled directly, especially for a seven-day rental with my package, Platinum or Gold, I’m not sure. She said they only do reimbursement checks. That was one of the issues I had.
The other issue was my motor went out, and getting in touch with someone was kind of hard, which I understand, I’m not the only person dealing with CarShield. But when I finally got a hold of someone, the guy snapped at me. They were trying to get a receipt to figure out why my motor went out. I explained I didn’t know why and that I hadn’t added any oil myself. They mentioned I had been to Valvoline to get my oil checked or serviced.
I went to get my oil done, and he said, “Looks like you went to Valvoline, what was that for?” I said, “Oh, that was just an oil change.” He asked if that was it, and I said yes. Then he got a bit frustrated with me because I kept asking about the same thing. He raised his voice slightly not yelling, but more like, “Did you hear me?” and okay, we don’t need to go any further.
With the motor, I was a little confused. I knew I had to pay a deductible and find a mechanic, which I did. The mechanics gave them a price, but I didn’t understand why they couldn’t cover the rest beyond my $1,000 deductible. I thought it would work like this. If the repair is $7,000, I pay $1,000, they cover $6,000. That wasn’t the case.
They made it seem like they wouldn’t cover that much. They offered me about $4,000, and I said, okay, if you can find a motor for that price, I’ll go with it. But the motor they gave me had 104,000 miles, while my old motor had 160,000 miles. I realized I’d likely run into the same issue again in a year or so. That was another point of frustration for me.
They gave me a used motor with 104,000 miles, saying that’s all they could provide under my plan. It is what it is. I took the 104,000 miles because I had to keep going to two jobs to get to, my wife’s job, and taking my mom to work, so I needed the car running.
Then, when it came to getting the motor, I spoke to a young lady and explained I didn’t have a lot of extra money. I asked if it made sense to wait a week for my car rental, since I knew it would take time to get the motor, and I didn’t want to pay for the rental too early.
I don’t think the price is bad. It depends on the issue you have. They could probably lower it a bit to make it more affordable, but I pay $159 a month, which works for me. If they brought it down to around $99, I think that would be a lot better for most people.
Calvin, we sincerely apologize for the frustration and inconvenience this situation has caused. We understand how important it is to feel supported—especially when unexpected vehicle issues arise.
While we're glad you found our initial presentation and team to be polite and informative, we regret that the follow-through did not meet your expectations. The delays, communication issues, and dissatisfaction with the motor and rental coverage clearly added stress, and that’s not the experience we aim to provide.
We recommend contacting our Customer Service Department at 1-800-587-4162 so we can look further into your claim to ensure everything was handled appropriately. We'd also be happy to review your contract with you, go over the rental terms and conditions, and answer any questions you may have at this time.
We truly value your feedback, as it helps us improve our service and better align with customer expectations. We're here to help and are ready to assist you however we can.
Reviewed Aug. 2, 2025
I’ve had CarShield for about six months. They've always been friendly and helpful and able to work with my payments and stuff too. So I've been satisfied with it.
My husband saw an advertisement on Facebook and we decided to get it because our vehicle was older and decided it needed protection.
It just gives you peace of mind knowing that you have that protection to help with the expenses of major repairs like motors and transmissions.
Reviewed Aug. 2, 2025
We paid cash for this vehicle and we needed to have some extended coverage over it. The CarShield representative was very knowledgeable and cordial. I really enjoyed the conversation with her. I'm totally disabled and the price was very expensive. So we don't have the coverage right now because we have one income. But we are looking to hopefully pick it back up again.
Regina, thank you for your review. We're glad to hear your sign-up experience was positive and that our representative left a great impression. We understand how financial challenges can affect coverage, and we appreciate your kind words despite the situation. When you're ready to return, we'll be here to assist you.
Reviewed Aug. 2, 2025
I find it very hard to understand why a company would require a contract with an initial payment before allowing a potential customer to read the contract. I did sign up after talking at length to a very polite gentleman who I came to trust. Once the payment was accepted and we completed our call, only then did I have access to the actual contract. It didn't take much reading to realize everything in this "agreement" (contract) gave this company every reason they would ever need to deny any claim. ("Worn parts excluded") I then called them back and cancelled the contract. But even with that, after the nice gentleman assured me any refund would be "instantly" returned, that was (is) not the case. The "agent"(s) I had to speak with was anything but cordial. She spoke with a rather angry voice and so fast I could barely understand a word she said. I'm waiting for my refund.
Joe, thank you for your feedback. We understand your concerns and appreciate you taking the time to share your experience.
We can confirm that the down payment has been successfully returned to the original form of payment. Please note, however, that it may take your bank an additional day or two to reflect the credit in your account.
CarShield offers a full 30-day review period specifically so customers can review their contract in full and decide if the coverage is right for them. During this time, we offer a full refund if the contract is canceled.
We’re sorry to hear that your interaction during the cancellation process did not meet your expectations. That’s not the experience we aim to provide, and your feedback will be shared with the appropriate team for review. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We’re here to help.
Reviewed Aug. 2, 2025
The warranty on my ‘22 Canyon was getting ready to expire and they wanted an outrageous amount of money for a year, so we decided to go with CarShield for my truck and the Jeep. The missus also contacted some companies but they were higher than CarShield. The setup was easy and I received the hard copy a long time ago. We’re on autopay.
Clifford, thank you for sharing your experience—and welcome to CarShield! We truly appreciate you choosing us for your vehicle protection needs.
It's great to hear that our coverage and pricing stood out, and that the setup process was smooth with the added convenience of auto-pay. We’re also glad our customer service team made the experience easy and stress-free.
If you ever have any questions or need support, don’t hesitate to reach out. We’re here to help and proud to have you as part of the CarShield family!
Reviewed Aug. 2, 2025
I've got two accounts with CarShield and I've made claims. I had some service work done on one of my trucks. But they didn't pay what they've advertised they're gonna pay and they made me turn in a bunch of more paperwork, which they should have had from day one when I signed up, such as the bill of sale of the vehicle. I was not told about that when I first took the policy out, and I didn't have to do that on the first vehicle that I insured with them.
It took about two weeks. So my vehicle was tied up for three weeks in the service shop. They wouldn't cover all of the hourly labor. The labor rate was $189 an hour, and they were only gonna pay $150, which I was never told from the beginning and there's nothing in my documents that say that. Then they argued with the service people, who are the only ones left in this area, Tucson, Arizona, that will even deal with them. Nobody else does. All the service shops that they did have in this area had quit. So right now, I'm considering moving to a different company. CarShield is not the insurer either. It's American Auto something. CarShield is just a broker. They're a middleman, which I just found out.
Mark, we appreciate you taking the time to share your experience and understand your frustration with the recent claim process. While certain documentation, such as a bill of sale, is not typically required, under specific circumstances, it may be requested to help verify details such as mileage or vehicle history.
Regarding labor rates, we’d like to clarify that during the initial sales call, it is explained that labor times and rates are subject to nationally recognized industry repair guides. While we strive to work with repair facilities across the country, we understand that some shops may choose not to follow these guidelines, which can present challenges in certain areas.
We value your business and take your concerns seriously. If you’d like to review your claim further or discuss your coverage, please contact our Customer Service Department at 800-587-4162. We're here to help and committed to addressing your concerns directly.
Reviewed Aug. 1, 2025
I know about CarShield, and my father-in-law uses it. So, that’s how I came up with the plan to use them also. And I also heard that the experience with them is good, and they are always on point in case of an accident, or damage, or something done to your vehicle. And they’re always there immediately if you need roadside assistance.
So, I signed up with them over the phone. I also received the hard copy of my warranty, and I did read over the coverage. The only problem is that I set up the account on my phone, but I can’t see the coverage on my phone. So, I did talk to a customer representative, and she told me that I’ll have to view it on my laptop or my computer.
And I had the full coverage that covers my engine. It’s a little bit expensive, but I do understand. And I try to work with it somehow because of the quality of the program that they have. So, I stick with it, but it’s a little bit on the high note. And I did the autopay, where it comes out every month.
I feel confident having it in case something happens. And even when I was talking to the guy, he was super cool, and I told him I just needed it just in case because stuff does happen. But because I got a mechanical background, I take care of my vehicle. I know how to treat it and how to take care of it. So, I told him that it’s best to have it and don’t need it than to need it and don’t have it. So, that was my reason to have it.
I’ve never had to call them out to do anything on my car yet. But so far, the service has been good whenever I reached out to them or when they reached out to me. And the representative was awesome. He did everything he could to give me the lowest rate possible, and even tried to give me other discounts on other stuff.
Gary, thank you for your detailed feedback! We're glad you chose CarShield based on a trusted recommendation and that features like roadside assistance and engine protection have given you peace of mind.
We appreciate your patience with the app issue and are happy to hear our representative provided helpful support. It’s great to know auto-pay and flexible options worked well for you, and that our team was able to assist with a reasonable rate.
Thank you again for the recommendation and your four-star review. If you have any questions, feel free to contact us at 1-800-587-4162 — we're always here to help!
Reviewed Aug. 1, 2025
I am dealing with my first claim with Carshield and not happy how they work things, I have a 2018 Tahoe that I have to get my ac condenser changed and my touchscreen, I brought it to the dealership and they said it would be $2300 for everything. So I was thinking I just had to pay my $200 deductible but carshield wants me to pay $800 that’s with my deductible included because the adjuster says the dealership could get the parts cheaper and they are charging too much for labor, they told the dealership they could get the parts cheaper at O’reilly which the dealership told me they told carshield they can not get the parts from o’reilly. They have their place to get the parts and they would not be able to warranty parts from O’reilly. So apparently I guess anything we would need worked on they would go back and check to see if could get it cheaper somewhere else.
I’m sure knowing the dealership will use their parts and not go shop around other places, it seems like they will find a way not to have to pay what they should pay, I would not recommend getting carshield if we have to pay out of pocket like this, I should just be paying my deductible, they should let the customers know that they won’t pay what they are supposed to, looks like they will try getting out of paying what they should any kind of way, I really thought they would be a reputable place and pay our repairs but apparently not so like I said before I would not recommend anyone get carshield
Faith, we apologize for the frustration you've encountered during your first claim. After reviewing the situation, it appears the adjuster determined that the dealership’s pricing for parts and labor was higher than what is typically considered fair and reasonable based on nationally recognized industry standards. In these cases, we authorize amounts that align with those guidelines, which may include sourcing parts from reputable suppliers like O’Reilly to keep costs within your contract limits.
We understand that dealerships often have specific policies about where they source parts and may not accept alternatives. While this can create challenges, please know our intention is not to avoid paying for necessary repairs, but to ensure that coverage is applied appropriately and within contract terms.
If you have questions or would like a more detailed review of your claim, we encourage you to contact our Customer Service Department at 1-800-587-4162. We're here to help explain your coverage, address your concerns, and work toward a resolution.
Reviewed Aug. 1, 2025
CarShield protects my car and the engine, which is the most expensive thing. I liked the protection that they said I would get. The person who helped me was okay and the process was moderately easy. I was also set up for autopay.
Christina, thank you for sharing your detailed feedback. We're glad to hear that the coverage provided peace of mind and that the setup process was convenient for you. While we're pleased the experience met your expectations, we understand there's always room to improve. If there's anything we can do to enhance your experience or if you have questions about your coverage, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We’re here to help and committed to providing continued support throughout your coverage.
Reviewed Aug. 1, 2025
I call CarShield to file a claim...I wear the customer service representative was denying my claim before I was finished telling what it was for. I got the feeling he got so much enjoyment by refusing my claim that he was having an orgasm!!!
Steve, we apologize if you feel this is how the call was handled. All calls are recorded for quality assurance. After reviewing the last call we had with you on May 2, 2025, we can confirm that both customer service representatives were professional throughout the conversation. If you have any concerns or would like to discuss the matter further, we encourage you to contact our customer service team at 1-800-587-4162.
Reviewed Aug. 1, 2025
Following the TV ad, I filled out something online, and somebody called me back within minutes. The salesperson was informative and gave me the information I needed based on my current needs, and I went with the offer. I rejected the offer a couple of times, but he never gave up. He explained the benefits and how it could benefit me in the long run. And I thought about it, and I sort of gave in because he was convincing enough. So, it was good.
The cost is reasonable, but I’m not 100% happy with the coverage. And it’s necessarily no one’s fault. It’s just that the car I have, with the year and the mileage on it, it didn’t qualify for the next tier. It’s just their different categories of offers. I just qualified for the Silver category. So, that’s the only disappointing thing. I think CarShield could look at that further and develop something better for people who have an older model and more miles, and still give better coverage. But, hopefully, if I need to use it, it’ll prove that it was worth getting it.
Byron, thank you for your review, and welcome to CarShield! We're glad to hear that the purchase process was smooth and that our representative provided informative and patient support throughout.
Our coverage plans do vary depending on the age and mileage of the vehicle. As such, our sales agents place customers into the highest level of coverage their vehicle qualifies for. We understand your concerns regarding the limitations and are always working to enhance our offerings to ensure qualifying vehicles receive the most adequate protection available.
If you have any further questions or would like to discuss your coverage in more detail, please don't hesitate to contact our Customer Service Department at 1-800-587-4162. We're here to help.
Reviewed Aug. 1, 2025
Signing up with CarShield was easy. They took good care of me. The price is reasonable and was one of the cheapest compared to other places. They had the book and the cards mailed out. I was reading through the policy last week and I was trying to figure out what’s covered and not. Brakes, tires and struts aren’t covered. But transmission, air conditioner, compressor and starter are.
However, I was only approved for six months. So here I am wondering now what’s gonna happen in six months. I asked them about that and they said that they’d redo it. I didn’t like that. I said that I’ve always had car insurance and every month, they take the money out of my account and I don’t have to worry about it until the next year.
Robert, thank you for your review! We're glad to hear that your sign-up experience was smooth and that our representative was helpful throughout the process. It's also great to know you found the monthly payments affordable and appreciated the clear communication and documentation.
After reviewing your account, we would like to clarify that your policy renews with each monthly payment made; there is no set expiration date. This means your coverage can continue indefinitely with unlimited time and mileage, as long as your monthly payments remain current.
If you have any questions about your coverage or need further assistance, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We're here to help!
Reviewed Aug. 1, 2025
When I signed up for the policy, I had to read what you guys covered and didn’t cover, they didn't explain it. I’ve had it since April, but when I called about something, it wasn't covered under my policy. The cost is a lot for them not covering everything. I'm starting to think it's a waste of time. I might cancel it.
Alexas, we understand your concerns and apologize for any confusion regarding your coverage. Coverage eligibility is based on the specific plan selected, and while we aim to offer protection for many major components, some items may not be included depending on the contract terms. We’d appreciate the opportunity to review your account and go over your coverage in more detail to help address any questions you may have.
Please contact our Customer Service Department at 1-800-587-4162 so we can look into your concerns and assist further. We're here to help and want to ensure you have a full understanding of your policy.
Reviewed Aug. 1, 2025
CarShield has dealt with Land Rover before. When I bring my vehicle there, they know exactly who to contact. CarShield will call me and let me know that the claim has been approved and what I have to pay, but I don't have to do much. When something was wrong with my suspension and some valves needed to be changed the last time, the service department at Land Rover told me, and I just had them call CarShield. They do keep me updated if there's more claims to be done. They also give me a receipt with everything on it. I don’t need a rental either because Land Rover provides a loaner car free of charge. As my car has gotten older, I'm still paying the same price, but I'm not complaining because they do take care of my car and I never have any issues,
Goldsmith, Thank you for taking the time to leave a review! We're glad to hear that the claims process has been smooth and that working with your Land Rover dealership has made things even more convenient. It’s great to know our service has brought you peace of mind and that you’ve had clear, hassle-free interactions along the way.
We appreciate your feedback regarding pricing—our plans are designed to provide the best protection based on a vehicle’s age and mileage, but we’re always looking for ways to improve and enhance our offerings.
Your recommendation means a lot, and we’re happy to have you as part of the CarShield family. If you ever have any questions or need assistance, we’re just a call away!
Reviewed Aug. 1, 2025
The ad on TV sounded pretty convincing when my factory warranty ran out. There's nothing wrong with the vehicle, but you never know. The person who assisted me over the phone was good, too.
Mark, thank you for choosing us, and welcome to CarShield! We’re glad to hear that your experience with our sales agent was straightforward and professional. It’s great to know the process was handled efficiently and left you with a positive impression. If you ever have any questions or need assistance in the future, we’re here to help!
Reviewed July 31, 2025
I got CarShield because I have a car that is out of the regular warranty and I want to avoid large unexpected expenses. When I go to my private mechanic, I usually check ahead to see if something is covered, but I let them do the phone work once the vehicle is there. All of my experiences with CarShield have been very good. My claims have been easy and treated very well. There have been two times when there was no coverage, but I understand the policy. I know that if the coverage is not listed, then it doesn’t exist.
Donna, thank you for sharing your positive experience with CarShield! We're glad the claims process has been straightforward and our customer service has met your expectations. It’s great that your coverage aligns with what you were informed, and we appreciate your recommendation.
We’re committed to providing excellent support, so if you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help!
Reviewed July 31, 2025
I knew CarShield and that they were good. The low cost and their veteran-friendly approach were appealing factors in choosing their warranty services. I recently received my contract handbook in the mail, which added to my positive experience with them.
When evaluating my overall experience, I'm inclined to give CarShield top marks. Their customer service has been excellent, and the sales and marketing strategies they employed were impressive. I feel that the warranty price is quite reasonable, although I'll admit I haven't had a chance to use the coverage yet, which leaves me unable to rate that aspect. Overall, my experience so far supports my decision, and I'm quite pleased with CarShield.
Brian, thank you for choosing CarShield and for your kind feedback! We’re honored to support veterans and provide affordable coverage. We’re glad our customer service and sales process have met your expectations.
If you have any questions or need assistance with your coverage in the future, please don’t hesitate to reach out. We’re here to support you whenever you need us!
Reviewed July 31, 2025
Was told it would give us loaner and replace starter then they say no and no loaner because they didn't cover the work on my truck. Wasted money on this company. Would never tell a friend good things about them.
Barbara, that is unfortunate to hear, and we apologize for the inconvenience. After further review of your account, it appears the parts needed for the repair were not listed for coverage on your contract. Coverage details, including loaner availability, depend on the specific terms of your policy and the repairs covered. You are at a great level of protection, and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service team at 1-800-587-4162 if you have any further questions or concerns.
Reviewed July 31, 2025
CarShield took care of the car repair and covered it. They are reliable and take care of all the problems one may have with the car. I was confident in knowing that my antique vehicle was going to be covered. I never had problems. The mechanics did have an issue, though, connecting to someone from CarShield.
Wanda, thank you for sharing your experience! We’re glad you decided to give us a call and that you feel confident knowing your antique vehicle is covered. It’s great to hear that your repair was covered and that you find our service reliable. We appreciate your understanding regarding the communication hiccup with the mechanics and are always working to improve. If you need any assistance in the future, we’re here to help!
Reviewed July 31, 2025
Signing up with CarShield for my newly bought vehicle was very pleasant. Their reps were very good.
Eric, thank you for choosing CarShield and for sharing such a positive review! We’re thrilled to hear that your signup experience was seamless and that our team provided clear and helpful information. It’s great to know that having the freedom to use your own mechanic and the rental car feature bring you peace of mind.
We appreciate your recommendation and are honored to provide you with reliable coverage for your travels, including those visits to Chicago. If you ever need assistance, don’t hesitate to reach out—we’re here to support you every mile of the way!
Reviewed July 31, 2025
Our car was getting older and an extended warranty would be a good thing to have, and my mother had CarShield and I knew she had I for a reason so that’s what I got. The sales rep was good. She was really nice and helpful. We haven’t had any problems with the car but that's why I got CarShield because if it breaks down, it’s gonna be a lot cheaper than paying for repairs on my own.
Debra, thank you for choosing CarShield and for your thoughtful feedback! We’re glad your mother’s recommendation and our friendly team made the sign-up process easy and reassuring. It’s great that having a local option like Freedom Dodge adds convenience and peace of mind.
We appreciate your kind words and are here to support you whenever you need us!
Reviewed July 31, 2025
I bought a new car and the manufacturer's warranty wasn't gonna cover more than six weeks, and I remembered my wife's last car was covered by CarShield until a tree fell on it, so I went ahead and got CarShield. The signup wasn't necessarily easy, but it wasn't hard either. The representatives were polite and answered any questions I had, and I didn't have a lot.
Henry, we appreciate the time you took to leave a review! We’re glad to hear your interactions with our representatives have been pleasant and that your questions were addressed. Keeping records for maintenance is an important part of protecting your coverage, and we're happy to provide guidance whenever needed. If you have any additional questions or need support at any point, feel free to reach out to our customer service team at 1-800-587-4162. We're here to assist in any way we can.
Reviewed July 31, 2025
I wanted to get an extended warranty because I have a used car. And I had seen advertisements for CarShield so I checked them out to see what they would do for my car and decided to get it. I haven't had to use it yet, but the signup was all right.
Jeff, welcome to CarShield, and thank you for choosing us! We're glad to hear that your experience has been smooth and that our service is living up to your expectations. If you have any questions or need support at any point, feel free to reach out to our customer service team at 1-800-587-4162. We're here to help however we can.
Reviewed July 31, 2025
I’ve been with CarShield for a while and I like their service. My car needed to be fixed, they handled everything and it was fixed. I would tell my friends that if they need extended coverage, they should get CarShield
Cheryl, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can provide any further assistance.
Reviewed July 31, 2025
I was thinking about getting an extended warranty and I’d seen CarShield on TV, so it was the first thing that came to mind, and I went with them. The sales rep was very helpful and provided me with everything I needed to know.
Deshawn, welcome to CarShield, and thank you for choosing us! We're glad to hear that your experience getting started was a positive one and that you felt supported throughout the process. If you ever need anything or have any questions, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to assist in any way we can.
Reviewed July 31, 2025
There were several instances that CarShield covered my car’s issues. The one the most recent one was a transmission valve body issue and they have my car for about three days. I filed the claim through the dealership and they took care of everything. CarShield called me to confirm that my car was for repair.
Grant, we appreciate you taking the time to leave a review! We're glad to hear both of your plans have provided the coverage you needed and that the claims process has been smooth and efficient. It’s great to know the repairs were handled promptly and that coordination with the dealership made things easier. We appreciate your continued trust in CarShield!
Reviewed July 31, 2025
I picked CarShield as the warranty provider for my new vehicle. After purchasing my car, I realized my dealership only offered a short-term warranty, so I wanted additional coverage. I came across another company, Endurance, while searching online, but ultimately stuck with CarShield because of its constant presence in advertisements.
During my interaction with their representatives, everything was well explained. The rep detailed what the warranty would cover and when it would kick in post my dealership warranty expiration. It was a smooth process as approval depended on having the funds to put down initially.
I'd suggest going with CarShield. A past experience with an uncovered transmission failure on a previous car taught me the value of warranty coverage, emphasizing the importance of protection against costly repairs.
Overall, in choosing CarShield, I was guided by their brand presence and the reassuring communication during signup.
Reviewed July 31, 2025
Carshield is not a protection plan, it's not a peace of mind, it's a Nightmare!! CarShield is absolutely the worst company I’ve ever had the misfortune of dealing with. I paid for months thinking I had peace of mind with their “comprehensive” vehicle protection plan. When my 2020 Ford F-150 had a covered issue, I submitted a claim — and they flat-out told the mechanic that " He don't care" and with no clear explanation kept prolonging the process. I was left on my own to cover thousands in repairs. to speak to a supervisor you have to be on a waiting list until they call you. 72 hrs latter.
Customer service was useless and unresponsive. I waited more than a month for a resolution, and all I got was a rejection and excuses.
They dodge responsibility and stall until you give up. It’s nothing but a money grab. This company uses misleading ads to lure people in, and then abandons them when it matters most. Do NOT trust them. You’re better off burning your money than giving it to CarShield. I’m filing complaints with the FTC, the Texas Attorney General, and the BBB — and I encourage others to do the same. CarShield needs to be held accountable.
Hector, we understand your frustration and apologize for any distress this situation has caused. Upon further review, our records indicate that we have communicated with the repair facility regarding the information needed to proceed with your claim. Unfortunately, it also appears that inconsistent communication from the repair facility has contributed to the delays.
We want to assure you that our customer service team is here to assist in any way we can. To move forward, we will need to receive the required information from the current repair facility. Alternatively, you may choose to relocate your vehicle to a new facility that can provide the necessary documentation to support your claim.
If you have any questions or need assistance with this process, please don’t hesitate to contact us at 1-800-587-4162. We're here to help.
Reviewed July 30, 2025
I've been with CarShield for over 5 years and have never filed a claim. I've now needed to file a claim for my transmission. They provided a salvaged transmission for repairs on my vehicle while I protested along with the service center. The service center offered a new transmission, but CarShield declined. They stated I would have to pay the difference even though my contract says they could use a new transmission. My truck has been in the shop for over a month, and I've only been offered 7 days of rental.
After the service center and I told CarShield on numerous 3-way calls that the salvaged unit proposed for my vehicle raises serious concerns regarding reliability, safety, and long-term value. They stood strong and would not budge, they went ahead and sent one, the service center received the transmission, and it was for the wrong make and model. Still no extension on rental. Finally get the salvaged transmission in for my make and model and now the transmission doesn't work. Still no rental extension and still no new transmission.
Derrick, we apologize for the frustration you've experienced. Upon further review, it was discussed that you had the option to use the repair facility’s parts, and a credit for the authorized amount would be applied toward the repair. You would be responsible for any out-of-pocket difference. However, it was noted at that time that the repair facility was not willing to accept shipped-in parts.
Since then, the repair facility agreed to accept the shipped transmission, and it was agreed upon by you to move forward with the authorized part. We understand the delays and frustrations this situation may have caused, and we appreciate your patience throughout the process.
If you have any further concerns or questions about your coverage or repair status, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to help.
Reviewed July 28, 2025
I opted for CarShield after a friend recommended it to me. Although I haven't had a chance to use the policy yet, I'm hopeful I won't need to anytime soon. The signup process was straightforward and the customer service was satisfactory. Overall, the experience was easygoing and positive.
Cyntthia, Thank you for choosing CarShield! We’re glad to hear the signup process was smooth and that our customer service met your expectations. We hope you won’t need to use your coverage anytime soon, but rest assured we’re here to support you whenever you do. If you have any questions or need assistance, don’t hesitate to reach out!
Reviewed July 28, 2025
Seeing CarShield’s commercials led me to start my engagement online before giving them a call and the process was straightforward; I provided my information online and was subsequently contacted by a representative.
During my interaction, I was clear about the coverage I needed, aiming for full coverage. The representative was able to assist me in acquiring this coverage seamlessly. My overall initial impression as a customer was positive—I felt knowledgeable about what I was signing up for and didn't find the process overwhelming.
However, I faced some complications when my first car was totaled within eight days of getting insured with CarShield. This situation is still unresolved, as I'm awaiting the refund of a full year's prepayment that I made. This has understandably added a layer of uncertainty to my experience, as I haven't had a chance to actually use their service.
When it came to signing up, I faced a minor stumbling block when trying to pay for a full year upfront. The initial representative I dealt with was competent, but the second person seemed unsure and required assistance from a supervisor. This delayed the process since they typically handle month-to-month payments, and I prefer prepaying. Ultimately, I did secure a fair deal, though the experience could have been smoother.
Given these mixed experiences—especially with the unresolved refund situation—I haven't been able to fully gauge or endorse their service just yet. However, in terms of customer interaction during the sign-up process, everything went relatively seamlessly.
Jayne, thank you for sharing your detailed experience. Upon further review, we can confirm that your refund has been processed. For more information regarding the return, please contact our Customer Service team at 1-800-587-4162.
We appreciate your feedback about the sign-up process and understand the challenges you faced with prepaying for a full year. Your satisfaction is important to us, and we’re here to support you with any questions or concerns you may have moving forward.
Reviewed July 27, 2025
I saw advertisements for CarShield featuring Ice-T and with the escalating prices around us, securing some form of coverage seemed like a financial necessity to me.
My journey with CarShield began on a less than ideal note. When I initially contacted them, I emphasized a strict budget, hoping to keep costs below $150. However, I found myself signing up for a policy that cost significantly more—$176, which took me by surprise. This change was rushed upon me without enough clarification on extra charges like taxes, which I deemed essential especially given how tight finances already are, being a single father.
The sales process didn't feel transparent. Although the representative stayed on the phone with me for an extended period to complete the sale—definitely an act of dedication—the payment agreed upon at that time far exceeded my communicated budget, without adequate explanation.
Moreover, the actual coverage didn't live up to expectations. Despite the increased cost, there was a noticeable lack of essential components in my package. Initially enticed by the notion of safeguarding main parts like the radiator or the engine. I wouldn't have a problem with this price with radiator in there. But they don't even have that in there, especially when it's supposed to be over 150 and it wasn't.
While the aspect they’ve nailed is the fixed pricing, providing no fears about sudden surges, the initial prices could've included honest detailing on tax, and premium differences ought to align better, considering my package's specifics.
In summary, navigating CarShield's unsigned route presented challenges, I hope they consider detailed upfront information exchanges in future interactions.
Thank you so much for sharing your experience with us. First and foremost, we sincerely apologize that your initial interaction with CarShield left you feeling rushed and unclear about the details—especially when you came to us seeking support and financial relief during an already challenging time.
We genuinely appreciate your honesty, and we hear your concerns regarding pricing transparency, the scope of coverage, and communication during the enrollment process. Your feedback is important to us, and we’re committed to learning from it.
To help provide some context: the vehicle you enrolled—a Mercedes—is classified as a luxury vehicle, which inherently carries higher repair and maintenance costs. Because of this, and considering the vehicle’s age and mileage, our system placed you in the highest level of coverage we could offer to protect against the most critical and expensive repairs. This was done with your long-term benefit in mind, aiming to cover as many essential components as possible.
While the standard monthly cost for this plan was originally over $200, we understand budget limitations, especially as a single parent. Our representative worked to reduce the total to $176 after tax to help ease that burden.
If you have any remaining questions about your coverage, our customer service team is here to help clarify any details. We encourage you to reach out—we’re happy to assist and ensure everything is clearly understood.
Reviewed July 27, 2025
I asked a few friends and checked CarShield’s benefits online, and I decided to go with them. The recommendation and information I received suggested that CarShield might offer better benefits compared to other options. My experience with their claim process has been mixed. The first claim I filed was handled wonderfully; they covered an extensive $1600 repair for a component that required attention. It felt reassuring. However, my recent experience was slightly different. The air conditioner's fan switch was faulty, and while the job amounted to $800, CarShield only covered half. I found myself wishing they had contributed more.
When signing up, I preferred to talk directly with a representative as I felt it enabled a better deal. The sign-up process was easy, and I’d rate that interaction a 5 for the convenience and clarity it afforded. I've briefly used their mobile app, though I would have to look for it now, as I don’t drive very often.
Pricing seems reasonable and I appreciate what CarShield offers. However, during my last claim, the garage faced a lengthy hold time. While this reflects broader workforce issues, it wasn't directly my problem. Nonetheless, CarShield did handle the claim.
As a whole, my experience with CarShield lands around a 4. While I'm generally pleased with their services, there's room for improvement, particularly in the claim handling aspect.
Thank you for taking the time to share your detailed experience with us. We’re grateful you chose CarShield after careful research and trusted recommendations, and we’re pleased to hear that your first claim—covering a significant $1,600 repair—was handled to your satisfaction. That’s exactly the kind of peace of mind we strive to provide.
We also appreciate your positive feedback about our sign-up process and pricing. It's great to know our representatives were able to offer clarity and support during enrollment, and we’re glad to hear the overall value still resonates with you.
Regarding your recent claim, we understand your frustration and truly empathize with your concerns. In this case, two components were submitted to us for review. One was eligible for coverage under your specific plan and was approved accordingly. The other part, unfortunately, was not listed for coverage, which is why only a portion of the total repair cost was paid. We understand how this can be disappointing, especially when repair costs are high, and we're always here to help review the details with you to ensure full clarity.
We also appreciate your note about the hold time your repair facility experienced. While we're actively working to improve communication times industry-wide, we recognize that delays—regardless of cause—impact your experience, and we’re committed to making that process more seamless.
Your honest feedback helps us identify areas for improvement, and we're grateful for your overall satisfaction and thoughtful rating. If you'd like to discuss your plan in more detail or have questions about what is and isn't covered, our customer support team would be happy to assist.
Thank you again for being a valued CarShield customer.
Reviewed July 27, 2025
My 2013 Chrysler 300, which has a high-performance engine, was costing too much to maintain under its previous warranty. CarShield gave me a really good deal by breaking the coverage into two parts: one for the engine and drivetrain, and the other for accessories. This offer was much more affordable than what I was paying earlier. In terms of signing up, the process was smooth. I've set everything up, payments are made directly from my bank, and that aspect of my experience has been hassle-free. For anyone with an older car, CarShield seems like a sensible choice. Maintaining my vehicle was getting expensive, and since I drive about 10,000 to 15,000 miles a year, the coverage CarShield offers gives me peace of mind. They explained their coverage clearly, offering significant savings compared to what I previously had. I look forward to trying out their services if needed, although my vehicle is running smoothly for now.
Thank you for sharing your experience—we’re so glad to hear that CarShield has been a helpful and affordable solution for your 2013 Chrysler 300, especially given the challenges of maintaining a high-performance vehicle.
We’re proud to offer flexible coverage options, and it's great to know that breaking your plan into engine/drivetrain and accessory components helped meet your needs while keeping costs manageable. Our goal is to provide coverage that brings both value and peace of mind—especially for drivers putting serious miles on their vehicles each year.
We also appreciate your feedback on the smooth sign-up process and the convenience of direct payments. It’s important to us that managing your protection is as easy as driving with confidence.
Thanks again for choosing CarShield—we’re here if you need us, and we hope your vehicle continues to run smoothly!
Reviewed July 26, 2025
I saw CarShield's commercial on TV. When I got it, it was a year before I paid my car off. It always seems once you pay the car off, that's when things go wrong. So far, my experience with CarShield has been positive. I've used their services twice, both times through my Subaru dealership. The issues I faced were quite pressing: electronic problems with my windows and an air conditioner fan malfunction, which gets crucial during our hot summers. Each time I visited the dealership, I only had to cover the deductible. The electronic issue alone would have cost me $1,200 out of pocket if not for the warranty.
The first incident involved a complete failure of the driver’s control for all windows, especially the passenger side ones. I couldn't control those windows from my seat, which was quite inconvenient. Fortunately, the dealership service was quick – they resolved both issues in just a day and even provided me with a rental car, which was great because I had errands to run.
I've never had any trouble contacting CarShield’s customer service. The process is straightforward; just a call to their service line gets me where I need to be. For friends or family asking for advice, I'd recommend CarShield. I believe in choosing middle-of-the-road options, where you get reasonable value for reasonable cost. It's much like buying tires – I won't opt for the cheapest or the highest-end, as I believe in getting what you pay for.
We’re so glad you chose CarShield at just the right time. You’re absolutely right: vehicle issues often seem to surface just after that final car payment, and we’re happy to have been there to help protect your investment.
It’s great to hear that our coverage supported you through two important repairs, especially with critical issues like electronics and A/C—things that can make a big difference in day-to-day comfort and safety. We’re also glad your dealership visits went smoothly and that you were able to take advantage of the rental benefit while your vehicle was being serviced.
We truly appreciate your kind words about our customer service and your practical, honest perspective on value. Like you, we believe in finding the right balance—coverage that’s dependable, straightforward, and fairly priced.
Thank you again for your recommendation and trust. We’re here whenever you need us and hope your Subaru continues running strong!
Reviewed July 26, 2025
My experience with CarShield's service has been stellar. I've been a customer for a couple of years now and have had a situation where I needed to file a claim for my Hyundai. The process was smooth, and I was surprised when CarShield personally called me to confirm they were covering the repairs. I appreciated that proactive approach, as it was a reassurance that everything was being taken care of on both ends – with me and the dealership.
When my car was in the shop for an extended period, CarShield provided me with a rental, covering that expense as well. The delays, which lasted almost a month, were on the dealership's end, not CarShield, but having that rental car hugely mitigated the inconvenience.
We’re thrilled to hear that our service has made a lasting, positive impression over the years!
It's especially rewarding to know that our proactive communication during your claim gave you confidence and peace of mind while your Hyundai was being repaired. Ensuring that both you and the repair facility are fully supported is a key part of how we operate, and we’re glad that made a difference in your experience.
We also appreciate your recognition of the rental coverage. While repair delays can certainly be frustrating, we’re happy we could help minimize the disruption and keep you on the road.
Thanks again for being a valued CarShield customer—we’re here whenever you need us!
Reviewed July 26, 2025
When I attempted to use CarShield, I was met with disappointment. They wouldn’t cover any of the repairs I needed, leaving me in quite a tough spot.
Fortunately, my mechanic was understanding and allowed me to make the necessary payments independently. It's frustrating to invest in a plan and discover it's ineffective when you need it.
Overall, I am very dissatisfied with my experience. It's irritating to pay for months only to hear "it doesn't cover that" when the time comes to get work done.
We’re truly sorry to hear about your experience, and we understand how frustrating it must have been to find out that the repair you needed wasn’t covered—especially after investing in a protection plan. That’s never the outcome we want for our customers, and we appreciate you taking the time to share your feedback.
When you enrolled with CarShield, your 2012 vehicle had approximately 149,000 miles, which placed it in our powertrain plan, the highest level of coverage it qualified for. This plan is designed to protect the most critical and costly components—such as the engine and transmission—to help prevent major financial burdens. Unfortunately, it doesn’t extend to smaller items like O2 sensors, which is what your claim involved.
We know that doesn’t make the situation easier in the moment, and we’re glad to hear your mechanic was able to work with you on a solution. While coverage limitations can be disappointing, we’re always here to review plan details and help customers understand exactly what is and isn’t included.
Your experience matters to us, and we’re committed to being as clear and supportive as possible moving forward. If you’d like to speak with a member of our team directly, we’re here and ready to assist. Just give us a call!
Reviewed July 26, 2025
When people hear more about something, it puts them in a bit more of the forefront than companies that they haven't heard about. I heard about CarShield from someone at my job, and I felt a little more comfortable to go with someone that more people have heard about. The customer service was great when I signed up for my warranty, and everything has been smooth. As a new customer, I am pleased with my experience so far. I've paid the money, but I haven't had to make any claims yet, and I hope I won’t need to. Overall, I would recommend CarShield to friends.
Thank you so much for sharing your experience and for choosing CarShield with confidence! We’re glad to hear that a recommendation from someone you trust helped make the decision easier—and even more pleased that your experience with our customer service and sign-up process has been smooth so far.
It’s always our goal to provide peace of mind from day one, and while we hope you won’t need to use your coverage, we’re here and ready to help if the need ever arises. Your recommendation means a lot, and we truly appreciate you being part of the CarShield family.
Reviewed July 26, 2025
I've seen CarShield on TV and I looked them up to find coverage for my SUV. My approach was straightforward; I reached out to them directly over the phone instead of starting online. The phone call experience was alright, though ultimately, I wasn't satisfied with the coverage options presented. They couldn't provide the specific coverage I was seeking, leading me to step back from potentially joining them.
Despite this, I found the customer service representatives to be fairly knowledgeable about their offerings. However, in terms of pricing, it was less impressive, and I would rate it closer to a 3. Furthermore, the warranty they proposed was quite disappointing, in my opinion, deserving of a rating of 1.
Fortunately, I managed to secure a suitable coverage elsewhere after my interaction with CarShield. Overall, while CarShield's customer service interaction was decent, their offerings just didn't meet my expectations for coverage or pricing.
Thank you for taking the time to share your feedback. We understand how important it is to find the right coverage for your vehicle, and we’re genuinely sorry to hear that our options didn’t meet your expectations.
When you inquired about coverage for your 2016 Volvo with over 122,000 miles, we offered the highest level of protection that the vehicle qualified for based on its age and mileage. As a luxury vehicle, Volvos tend to have higher repair costs, which can influence both the coverage available and the pricing.
We’re glad you found a solution that works for you, though we regret that we couldn’t provide the specific coverage you were seeking. While we aim to offer comprehensive options, there are limitations based on a vehicle’s age, mileage, and make. That said, we appreciate your positive comments about our knowledgeable customer service team and are grateful for the opportunity to assist you.
If you ever have questions in the future or if your needs change, we’re here and ready to help. Thank you again for considering CarShield, and we wish you the best with your coverage.
Reviewed July 26, 2025
My recent experience with CarShield was smooth. When I submitted a claim for our vehicle, everything went as expected. The process was straightforward, and I got the car taken care of in no time without a long wait.
The only hiccup was related to renting a car; I had to do it myself and should have probably requested assistance for that. Overall, the claim submission was easy, and their timely handling was appreciated. I give them high marks for their service.
Thank you for sharing your experience with us! We’re thrilled to hear that your claim process went smoothly and that we were able to get your vehicle taken care of quickly. Timely service is something we strive for, and it’s great to know that our team met your expectations.
Regarding your rental car experience, absolutely give us a call next time! We have a team designated to helping customers with their rental coverage. We’re here to make sure everything goes as seamlessly as possible, so please don’t hesitate to ask if you need help in the future.
Thanks again for your positive review—we’re grateful for your trust and high marks for our service!
Reviewed July 26, 2025
When I first signed up with CarShield, the customer service representative who assisted me was top-notch, A+. However, the pricing wasn't quite as competitive as I'd hoped, which made me rate the experience a 3 out of 5.
Overall, while the initial customer service was excellent, if CarShield could offer better pricing tailored to different income levels, it would significantly improve the overall experience. Nonetheless, I appreciate their efforts.
Thank you for sharing your feedback with us. We’re thrilled to hear that you had a positive experience with our customer service team—we truly strive to provide top-notch support every step of the way.
We also understand your concerns about pricing. While we are committed to keeping our rates as affordable as possible, we are unfortunately still affected by the rising costs within the repair industry, which can influence the pricing of our plans. We appreciate your understanding of this challenge and are continuously working to offer value for every customer’s needs.
Your input is invaluable, and we’ll certainly take your feedback into consideration as we continue to enhance our offerings. Thank you for choosing CarShield, and we hope to provide an even better experience moving forward.
Reviewed July 25, 2025
I purchased a car from an auction. My job sent out an email blast to all the employees in the company saying that we got a discount if we signed up. I opted for a powertrain coverage, though I'm not entirely sure of all the specifics. My experience with CarShield's representative stood out due to his knowledge and patience. He allowed me the time needed to gather required details, such as the mileage and registration information. The rep was patient enough to wait until we were able to get outside to get the information and come back. When a family member or friend asks about my experience with CarShield, I confidently convey that it was positive, and I would recommend them based on this interaction. I've received my contract's hard copy, which is well-organized, and I was informed about the usage details and deductibles. Initially, there's a $1,000 deductible for the first three months and 500 miles, converting to $500 and 250 miles after.
We’re so glad to hear that the discount from your company and our representative's knowledge and patience made your decision easier. We understand that purchasing a car from an auction comes with its own set of challenges, and we're happy our team could support you protecting that investment.
It's wonderful to know that our representative took the time to ensure you had all the details you needed and made the process as smooth as possible. We also appreciate your comments on the clarity of your contract and the coverage specifics.
Thank you for recommending CarShield to your friends and family—your trust means a lot to us. If you ever have questions or need further assistance down the road, we're always here to help.
Reviewed July 25, 2025
When friends compared Endurance and CarShield, both of which they dealt with, they recommended the latter. I had one friend that had both of them for enough time to be able to have some work done on each plan. I was told that the CarShield plan covers more items. I'm not positive about cheaper ‘cause I think Endurance was cheaper, but may offer less. A friend who had plans with both CarShield and another company believed that CarShield covered more items, even if it wasn't necessarily the cheapest option. After considering his feedback, I was convinced to give CarShield a try, aiming for bumper-to-bumper coverage initially but settling for powertrain coverage due to budget constraints. My vehicle is a 2019 Infiniti with 85,000 miles, so comprehensive coverage is important to me.
The representative I interacted with was incredibly thorough and patient, guiding me through my choices considering my budget. He even put me on a friends and family plan to help bring it down just a notch. I started with a powertrain plan but was assured that upgrading in the future is possible as long as no claims have been made. As for the value, while I am paying around $130 a month, I haven't used the coverage for any repairs yet. This is one of those things like insurance, the way you don't get a benefit until something goes wrong.
We’re so glad that after comparing CarShield with other options, you chose us based on the feedback from your friends and the value of our coverage. We understand that cost is an important factor, and while our plans may be slightly higher than some competitors, we believe that the additional protection we offer makes it a worthwhile investment in the long run.
It’s great to hear that our representative was able to guide you through your options and find a plan that fits your budget, while also ensuring you have the flexibility to upgrade in the future. With your 2019 Infiniti, we understand how important comprehensive coverage is, and we’re glad that you felt confident in starting with powertrain coverage.
We truly appreciate your trust and look forward to continuing to support you. We hope you never need to use your coverage, but rest assured, we’re here if you do. Thank you for being part of the CarShield family and for recommending us to others!
Reviewed July 25, 2025
When I initially signed up, I received clear information that seemed promising. Yet, I was told there would be a waiting period of 25 days to 3 months before their service could actually be utilized.
The main issue arose when my car needed repairs. I filed a claim, but it was declined because CarShield argued I hadn't done enough oil changes on my vehicle. This was confusing as my car didn’t require frequent oil changes—a fact I clarified but to no avail. It seemed they attributed the problem to an existing issue, though I disagreed with their assessment.
This wasn’t the only negative encounter either. Another time, my car ended up at the shop with an engine that wouldn't start, even after a co-pay of $1000. The problem persisted, and I’m now relying on Uber to get around. Unfortunately, based on my experience, I can't recommend CarShield and would rate my satisfaction as poor.
We sincerely apologize for any confusion regarding your recent claim and appreciate the opportunity to clarify the details.
After a thorough review, we show that only one claim was filed, which included several components: the left and right motor mounts, a potential water pump leak, an oil leak, and the alternator. Unfortunately, the alternator was not eligible for coverage, as it is not listed under your powertrain plan.
Our claims team worked closely with the repair facility, reviewing images and video provided to assess the reported leaks. Based on this review, the leaks were determined to be long-term in nature—presenting as saturation rather than active leaks—which indicates that they likely existed prior to the end of your coverage grace period. As such, they were considered pre-existing and not eligible under the terms of your contract.
It also appears there was a delay in receiving the necessary images and estimates for the motor mounts from the shop. Regarding maintenance concerns, there was a note that your last oil change exceeded 10,000 miles. While we recognize that your vehicle may have a longer-than-average oil change interval, it should not exceed 10,000 miles. However, we want to be clear—your claim was not denied due to this issue.
In the end, the motor mounts were approved for coverage, and payment was issued to the repair facility for the eligible repairs. We understand how frustrating and complex the claims process can feel, and we're here to answer any additional questions you may have about your coverage moving forward.
Reviewed July 25, 2025
The CarShield team explained their products clearly, addressed my questions directly, and made the process easy – no pressure, just informed guidance.
In terms of coverage choices, I needed something economically sensible. I considered both powertrain and bumper-to-bumper options before settling on just the powertrain. They explained I would be able to use the policy after 30 days, with full coverage kicking in after pro-rated initial months.
The representative I worked with was knowledgeable and wasn't pushy. They simply laid out what the product could potentially do for me, letting me decide. I appreciated that and started my coverage during our conversation. Although I'd rate the sign-up process and customer service as top-notch, giving them a 5 based on my interactions, I felt the pricing was slightly above my ideal range, so I'd rate it a 4.
Overall, the customer service was concise, informative, and effective, and I now pay monthly for my plan without any setup for additional payment plans. My initial experience with CarShield was pleasant and straightforward.
We’re so pleased to hear that your initial interaction with our team was clear, informative, and pressure-free. Our goal is always to provide honest guidance and let you choose the coverage that makes the most sense for your needs and budget.
We’re glad you found the powertrain plan to be the right fit and that the sign-up process felt smooth and straightforward. It’s also great to know our representative made you feel comfortable and informed throughout the conversation.
While we understand pricing may not have been exactly where you'd hoped, we truly appreciate your thoughtful feedback. We continuously strive to balance comprehensive protection with affordability—especially in light of rising repair costs across the industry.
Thank you again for your trust and for rating our customer service so highly. We're happy to have you as part of the CarShield family and are here if you ever need assistance down the road.
Reviewed July 25, 2025
CarShield was a recommendation from a friend and having a protection plan was a good idea, just in case anything happened to my car. However, my experience didn't live up to expectations.
The sign-up process was straightforward enough. After my first phone call and payment, I thought everything was fine. However, when I tried to make my first claim around 34 days in, I was told that I hadn’t had the coverage long enough and hadn't put enough mileage on the car to be eligible for repairs. This was frustrating because the representative initially told me the waiting period was 30 days.
Additionally, the entire program wasn't explained well to me. It seemed that their focus was on getting my money rather than providing service or clarity on usage and perks. When I decided to cancel my plan, they refused to issue a refund, which left me no choice but to resolve it through my bank.
Overall, I'm in dispute with them now and wouldn’t recommend CarShield to anyone due to their dishonest dealings and lack of customer support.
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met and that you felt misinformed during your time with us. That’s never the experience we want our customers to have.
After reviewing the initial phone call, we can confirm that our representative did go over the coverage terms, including the 25-day and 500-mile waiting period, approximately 19 minutes into the conversation. She also explained that the policy is refundable within the first 30 days. After that, it simulates pay-as-you-go plan, pay for the month, get coverage for the month—this is why we were unable to issue a refund beyond that timeframe.
That said, we understand how frustrating it can be to face unexpected limitations, especially when you're counting on coverage to be there. We truly regret that the program did not work out for you, and we’re sorry for any confusion or disappointment this caused.
Your feedback is important, and we’ll use it to continue improving the clarity of our communication and service. If there’s anything further you’d like to discuss or revisit with our team, we’re always open to connecting.
Reviewed July 25, 2025
CarShield’s commercials led me to look into an extended warranty for my small SUV and initially, I reached out online. It wasn't long before a representative gave me a call, and we completed the process over the phone. The customer experience during that call was excellent, which was reassuring. I was interested in full coverage, and I feel like the representative helped me achieve that.
So far, my experience with CarShield has been good, and if a friend or family member were to ask, I'd share that with them.
I'd rate my overall experience a four but the price would get a two in my books. I haven't really used CarShield’s website beyond signing up; it was straightforward enough at that time.
In summary, my journey with CarShield has had its ups and downs, but on the whole, it's been positive.
Thank you for sharing your honest and thoughtful feedback! We're glad our commercials inspired you to explore coverage, and it's great to hear that your initial interaction with our representative was a positive one. Helping you feel confident in your coverage choice—especially when aiming for comprehensive protection—is exactly what we strive for.
We understand that pricing can be a concern, and while we work hard to offer valuable coverage at low rates, we also recognize that the cost can feel like a drawback for some. We work very hard to keep our rates as low as possible - despite the rising costs of parts and labor in the industry, while also delivering coverage on as many components within the vehicle as we can.
We’re happy to know your overall experience has been positive so far, and we truly appreciate your openness and your willingness to share CarShield with others. If you ever have questions or need support, we’re always here to help.
Reviewed July 25, 2025
I went with another company first and I was dissatisfied with them. A TV commercial piqued my interest and I ultimately chose CarShield for my vehicle's extended warranty. The process for signing up was smooth and straightforward, and I found myself impressed with the representative who was both knowledgeable and professional.
I was looking for bumper-to-bumper coverage and was pleased to receive exactly what I was seeking. The representative assisted me in achieving the coverage without any hassle.
Overall, I had a positive encounter in terms of customer service. All in all, my experience with CarShield is something I would recommend, given the professionalism and service quality I experienced.
We’re so glad that after a less-than-satisfactory encounter elsewhere, you found confidence and ease with CarShield. It’s great to hear that the sign-up process was smooth and that our representative provided the professional and knowledgeable service we aim to deliver every time.
We’re especially pleased that you were able to get the level of coverage you were looking for without any hassle. Providing straightforward, helpful support is what we strive for, and your recommendation means a lot to us.
Thanks again for choosing CarShield—we’re proud to have you as part of the CarShield family and are here whenever you need us.
Reviewed July 25, 2025
I kept my monthly payments to CarShield in good faith with the expectation of coverage when necessary. Unfortunately, my experience was incredibly frustrating. When I needed significant transmission repairs, which are precisely the situations I expected CarShield's service to cover, my claim was denied. They initially held back, stating the expense amount needed review, only to inform me two days later that the claim was rejected. This unexpected cost of $6,000 came right out of my pocket.
Feeling let down, I canceled my service with CarShield soon after, realizing that while I was prompt with my payments, their promises didn't hold up. I never received an attempt from their side to keep my loyalty, likely because I had already expressed my frustration during my last interactions with them.
My year-long relationship with CarShield ended only after filing that first claim. Reflecting on this experience, I would rate CarShield a one for customer service and overall reliability, as the resources promised were not there when I needed them. I also found their pricing comparatively mid-range — a two or three on the scale — slightly higher than some competitors.
Thank you for taking the time to share your experience. We truly regret that your expectations weren’t met and understand how upsetting it must have been to face a major repair bill—especially after maintaining your policy in good faith.
After reviewing the details of your claim, it appears the repairs were completed before the necessary diagnostic and estimate were submitted for approval. We want to clarify that CarShield plans are not reimbursement-based, which is why all claims must be called in and approved prior to any work being performed. This process is explained during enrollment and is also noted on every page of the contract, stating clearly that: “No claims will be paid without prior authorization.”
That said, we completely understand your frustration and are sorry this critical step wasn’t clearer at the time. If you had contacted us before the repairs, there may have been an opportunity to assist.
We appreciate your year-long relationship with us and are genuinely sorry it ended on a disappointing note. Your feedback is important and will help us continue improving how we support our customers.
Reviewed July 24, 2025
So far, my experience with CarShield has been considerably better in comparison. I do pay for my coverage routinely and had to pay a deductible; however, finding a reliable mechanic has been a challenge. For instance, during my last claim at a Southwest GMC, they seemed to be speculating rather than addressing the actual problem, causing frustration. Moreover, their lack of success in fixing my vehicle's issue compelled me to report the situation to CarShield, hoping they'll reclaim their money since the mechanics weren't up to the task.
Despite these roadblocks, CarShield stood out positively. They handled claims better than competitors did, which would lead me to rate them highly. As for advising family or friends, I'd confidently say CarShield delivers on their promised coverage. You get what you've paid for without the unwanted hassle.
Thank you for sharing your experience—we’re glad to hear that you’ve found CarShield to be a reliable source of assistance for you and that our claims process stood out positively. We understand how frustrating it can be to deal with a mechanic that doesn’t properly address an issue, and we truly appreciate you bringing that to our attention.
If you ever need help locating a trusted repair facility, our Claims Concierge team is here to assist. We're happy to help connect you with a qualified mechanic in your area to ensure your repair process goes as smoothly as possible.
Thank you again for your trust and recommendation—we're always here if you need support.
Reviewed July 24, 2025
Signing up was quite seamless thanks to the excellent customer service I received. The team was very informative, which I appreciated greatly. I initially learned about CarShield through some material I got from my federal credit union. Overall, the experience has been satisfying, and I haven't encountered any issues so far.
Thank you for taking the time to share your thoughtful review! We're honored that you chose CarShield after careful consideration and personal recommendations. It's great to hear that our team made the sign-up process seamless and informative. We're also glad to know your experience has been smooth so far—we’re here if you ever need us!
Reviewed July 23, 2025
Paid for services thru CarShield for years and when we needed to get the vehicle worked on, we weren't able to get a certified mechanic to work on it. We live in Carlsbad NM and couldn't find anyone to do the work. Lost out on all of the $$$$ that was faithfully paid to you guys for nothing, thanks a lot for nothing and not being honest to say that it might not work for us...😠😞
Judy, we appreciate you sharing your experience and understand your frustration. While we aim to provide coverage and support wherever possible, the availability of certified repair facilities can vary by location. We regret that this impacted your ability to use the coverage. If you'd like to further discuss your situation, please contact our customer service team at 1-800-587-4162—we’d like the opportunity to review your account and see how we can help.
Reviewed July 22, 2025
CarShield's advertisements really stood out to me and I felt they provided the best deal among other options. I have had their coverage for about two years now, and during this time, I've had an opportunity to test their services. When the serpentine belt went out on our vehicle in Dodge City last March, we had to tow the car, but thanks to CarShield, and with the help of Midas, the process was smooth. They replaced the serpentine belt and alternator, and I was pleasantly surprised by the efficient service. It was a relief, and we were very pleased with how it was handled.
Thank you so much for sharing your experience! We're thrilled to hear that our advertisements stood out and that you chose CarShield as your coverage provider. It’s great to know that after two years with us, you had a smooth and efficient service experience—especially during a stressful situation like a breakdown in Dodge City. We're glad our coverage and coordination with Midas helped get your vehicle back on the road quickly. Your peace of mind is exactly what we aim to provide. Thanks again for being part of the CarShield family!
Reviewed July 21, 2025
CarShield has a strong advertising presence on TV and seeing the commercials made me consider their services, especially since owning a car can be an investment and repair costs can get significant.
My overall experience with CarShield has been mostly positive. The customer service representatives were friendly and seemed knowledgeable about the various features of their plans. However, I did feel they could have provided more detailed information upfront about specifics like the 5,000-mile waiting period before the warranty kicks in. This information was not thoroughly explained during my initial interactions, although it was detailed in the documentation that I received later through the mail.
The payment options appeared straightforward as well, and I opted for the monthly plan, which fits my budget perfectly. The setup and initial interactions with CarShield were pleasant enough that I felt comfortable with my choice.
Using CarShield was made more reassuring knowing that they detailed what parts and services are covered on paper, evidenced by the documents I received. Overall, I would rate my interaction positively, and while I haven't had to take full advantage of their services yet, I feel my decision was supported well by their customer interactions.
Alexis, thank you for sharing your feedback. We're glad to hear your experience has been mostly positive and that our team made you feel comfortable with your decision!
We did want to clarify that the waiting period in your contract is 25 days and 500 miles. We apologize for any confusion and appreciate your input as it helps us improve communication moving forward.
If you have any questions, feel free to reach out. We're here to help.
Reviewed July 21, 2025
The process of signing up with CarShield was impressively smooth. The sales representative who assisted me was professional and helpful, leaving a positive impression.
I did receive a hard copy of the contract, which confirmed the coverage I needed. The coverage seemed to meet my expectations, addressing major components I was concerned about. Overall, my experience with CarShield was seamless and straightforward, and I can confidently share that everything went smoothly during the signup.
Ruben, thank you for the great feedback! We're glad to hear the signup process was smooth and that our representative left a positive impression. It's great to know the coverage met your expectations and addressed your key concerns. We're here if you ever have any questions—welcome to CarShield!
Reviewed July 21, 2025
Signing up was straightforward as the concierge service was quite helpful, offering multiple coverage options during the setup.
Although I haven't used the service yet, my interaction with CarShield during the initial process was smooth. Additionally, it was a pleasant surprise to find out that the representative was from the same area where I graduated high school. For now, I would be comfortable recommending them to others.
Ann, thank you for sharing your experience! We're glad to hear the sign-up process was smooth and that our team provided helpful guidance with coverage options. It’s always a pleasant connection to discover shared roots with someone assisting you. We appreciate your confidence in recommending us and are here if you ever need anything.
Reviewed July 21, 2025
The representative I spoke with was thorough, ensuring I understood the benefits and the details of the warranty. I received a detailed breakdown that left me feeling well-informed and assured about my decision. I appreciated their clear explanations and the reassurance that they weren't pressuring me into buying anything.
My payment plan is conveniently set up on a month-to-month basis, which suits my needs well. Knowing that I have CarShield's protection gives me peace of mind while driving, as I feel more secure in case anything unexpected happens.
Overall, my experience with CarShield has been positive. Their transparency and friendly approach contributed to my confidence in deciding to go with them for my car's warranty.
Kalvin, thank you for your feedback! We're glad the representative provided clear information and made the process easy and pressure-free. It’s great to hear the monthly plan works well for you and that you feel secure with CarShield coverage. We're here if you need anything!
Reviewed July 21, 2025
During the purchase process, they informed me I needed to wait 90 days to file a claim, which was helpful. However, I never received my contract and handbook despite requesting hard copies to be sent to my PO box, which I have used for over 40 years to avoid losing important mail like credit cards. This was particularly frustrating since I prioritize having documentation.
The payment scheme was monthly, which was fine, but the lack of documentation led me to cancel after the first payment. Without receiving the paperwork, my trust in CarShield diminished. Consequently, I would rate my experience a one out of five, as I felt they didn't follow through on their promises.
Tim, thank you for sharing your experience. We understand how important it is to receive your documentation, especially when you rely on your PO box for secure delivery. We apologize for the frustration this caused and appreciate you bringing it to our attention.
Our records show that the contract was delivered and that your account is still active. If you have any questions or concerns regarding your account status or would like us to resend your documents, please contact us at 1-800-587-4162. We're here to help and want to ensure you have everything you need.
Reviewed July 21, 2025
Though many extended warranty providers seem quite similar, I found CarShield's pricing to be reasonable. The process of getting set up was straightforward, and everything was handled efficiently through the mail. I've received all the necessary documents, including a hard copy of the contract.
While I haven’t yet had to make a claim, which would really test the company's efficiency, everything so far has gone smoothly. Payment options were simple too, with monthly payments being available. Overall, I’d rate my experience a 4 out of 5 given the ease and seamless start-up process with CarShield.
Thomas, thank you for your feedback! We're glad to hear the setup process was smooth and that you received all your documents without issue. It’s great to know our pricing and monthly payment options worked well for you. While we hope you won’t need to use your coverage, we’re here to support you if you do!
Reviewed July 21, 2025
I was attracted by CarShield's competitive pricing, choosing them over other companies. During my time with them, I've had to file quite a few claims, and the process has generally been fairly good. The repairs were always managed by the repair companies, who would keep me updated afterward.
Whenever I've dealt with claims, CarShield has been timely in managing my requests, ensuring my vehicle was back on the road without unnecessary delays. I'd recommend CarShield as a good agency to work with. The peace of mind I get from driving and knowing I'm covered makes me feel very confident.
Their team has been helpful. As for the cost of their service, I find it fairly neutral, giving it a 3 out of 5. I do utilize their online platform and find the website and app notably user-friendly, which I’d rate as a 5 out of 5 for ease of navigation. Overall, my interactions and experiences with CarShield have been very positive, cementing my choice to continue using their services.
Ryan, thank you for the detailed feedback! We’re glad to hear that CarShield’s pricing, claims process, and overall support have met your expectations. It’s great to know that you’ve had timely repairs and that our team has helped keep your vehicle on the road with minimal hassle. We also appreciate your positive comments about our website and app—making things easy to navigate is important to us.
Your honest ratings and continued trust mean a lot. We're here whenever you need us and look forward to continuing to support you.
Reviewed July 21, 2025
The process of signing up was smooth and pleasant. I haven’t encountered any issues so far. Overall, my experience with CarShield has been satisfactory, and I’d confidently say it deserves a top rating. They addressed my needs directly, and I believe they could be helpful to others in similar situations.
Karen, thank you for your feedback! We're glad to hear the sign-up process was smooth and that your experience so far has been positive. It's great to know we were able to address your needs, and we appreciate your confidence in recommending CarShield to others. We're here if you ever need us!
Reviewed July 21, 2025
My buddy used CarShield and I gave them a call. When I signed up, I found their customer service to be fair. I've been with CarShield for about three months now, and overall, I would rate my experience as positive.
Kenya, thanks for sharing! We’re glad your experience with CarShield has been positive and that you’re happy with our customer service. We’re here if you need anything!
Reviewed July 21, 2025
I was referred to CarShield by a friend and my experience was quite impressive. The sales agent who assisted me was truly outstanding; I would rate him a perfect 10. He simplified the entire process, explaining everything clearly, which I appreciated. Moreover, he was able to offer me the most affordable rate, which was a significant factor for me given the rising costs these days.
The whole process was smooth and straightforward, leaving me completely satisfied with the service I received. I also received a copy of the contract, though I've only briefly scanned it. From what I understood, everything offered seemed to meet my expectations for what I was looking for in an auto warranty policy.
Lashonda, thank you for your wonderful feedback! We're thrilled to hear that our sales agent provided clear explanations and helped you find an affordable rate. It's great to know the process was smooth and that the coverage meets your expectations. If you have any questions as you review your contract, feel free to reach out.
Reviewed July 21, 2025
After experiencing high pressure sales tactics from another company, I called CarShield next and the two people I dealt with were very forthcoming and seemed honest and helpful. I've been with CarShield for about three months and while I haven't had a claim with them yet, I got them to adjust my monthly rate when I complained about it being too expensive. They reduced my payment by $40, dropping it from $170 to $130. This adjustment made a significant difference and showed they're willing to work with you to keep you as a customer. Overall, my experience when signing up was positive, and I would rate it a 4 out of 5.
John, thank you for sharing your experience! We’re glad to hear our team was honest and helpful, and that we could adjust your monthly rate to better fit your budget. It’s great to know your sign-up experience was positive. We appreciate your feedback and are here if you ever need assistance.
Reviewed July 20, 2025
My sister had used CarShield and spoke positively about her experience. I don't know if I'm gonna stick with it because I haven't tried it and I don't know how it's gonna play out when I try to find somebody to fix my vehicle around this area. When I signed up for the policy, the customer service was quite pleasant. The representative explained everything clearly, and I genuinely appreciated his approach.
Shelia, thank you for sharing your thoughts! We’re glad your experience with our customer service was positive and that the representative was clear and helpful. We understand it can feel uncertain before needing repairs, but we’re here to support you whenever you do. We can assist with locating repair facilities and offer a website called Shield Repair Network, where you can search for repair shops based on your zip code. Feel free to give our customer service a call if you have any questions or concerns.
Reviewed July 20, 2025
I chose CarShield for my Mercedes S550, primarily because I wanted coverage for unexpected repairs. However, I've encountered some issues that are concerning. The representative mentioned that my coverage includes the engine, transmission, and water pump, but I was under the impression that other components like sensors, electronics, or the control arm would be covered as well, especially given the $200 monthly premium.
The sign-up process was straightforward, though I was surprised at the limited coverage for such a cost. The representative discussed a more comprehensive "platinum" plan, which would have increased my monthly payment to almost $300. This brings my total car-related expenses to a significant amount, resembling a car note, even though my vehicle is paid off.
Additionally, I was told the plan would begin either after 60 days or 500 miles, whichever comes first, and I have already reached 500 miles. I'm concerned about the value I’m receiving and plan to contact CarShield directly for clarity on my coverage details. Ultimately, I hope to better understand my plan to decide if it's worth maintaining this level of coverage.
Darryl, thank you for sharing your concerns. To clarify, the waiting period to file a claim is 25 days and 500 miles. Coverage plans vary based on the age and mileage of your vehicle, which can affect what components are included.
We understand the importance of getting the right coverage for your needs. If you’d like to discuss other plan options or review your current coverage in detail, please contact our customer service team at 1-800-587-4162. We’re here to help you find the best solution for your vehicle.
Reviewed July 20, 2025
CarShield appeared better than other options when I did my research, and a television ad initially caught my attention. I've been with CarShield for about three months and my experience has been smooth. I did the full coverage. Everything was settled in the first conversation I had with them. Signing up with CarShield is simple, and the contract is easy to comprehend.
Marty, thank you for your feedback! We’re glad to hear your signup process was smooth and that the contract was clear. If you have any questions or need assistance, feel free to reach out.
Reviewed July 20, 2025
My journey with CarShield began just a couple of months ago. When I first got the policy, I needed some vehicle repairs like a manifold replacement and brake work. Unfortunately, none of these were covered due to the initial waiting period of the first three months and the fact that there was a $1,000 deductible. I ended up paying $1,625 out of pocket, which was disappointing because I was not fully aware of these conditions.
After reaching out to CarShield to figure out what went wrong, I learned more about my policy’s terms, including the deductible and exclusions. Since then, the experience has been relatively fine, but the initial unmet expectations impacted my view. Based on the overall experience, I’d rate my satisfaction around a three out of five.
Bob, thank you for sharing your experience. After further review, we can confirm that the information regarding your waiting period and deductible amounts was addressed during the initial sales call. We also send the contract via both email and mail, which includes these details. Please note that all calls are recorded for quality assurance.
We’re glad to hear you were able to get more clarification on your concerns. We’re always here to answer any questions you may have in the future and support you along the way!
Reviewed July 20, 2025
CarShield's name is instantly recognizable and they have been there for a while. They are the one that always stood out that I could remember. The main reason I decided to purchase an auto warranty is that my truck, despite having low mileage and being in great shape, is getting older just like I am, and I am no longer able to work on it. Since I had not driven it regularly for quite some time, I figured it would be wise to have some coverage in case anything unexpected happened, particularly since it’s not covered under any other warranty anymore. The cost and the package features of the CarShield plan were appealing; with the discounts I received, it became affordable for me, especially considering my retirement and decreased income. It brings me peace of mind knowing that if something costly like a transmission repair is needed, I'd be covered.
I did have to contact them about receiving the contract after realizing there was an error. My initial contract got sent out with the wrong details. However, after getting in touch with them, they promptly sent me a new one and also emailed me a copy while a paper one is being mailed. I was impressed enough with them and the way that everything went. All in all, I believe it’s a good deal if and when I need it.
Ronald, thank you for sharing your experience! We’re glad CarShield provides you peace of mind and that your contract issue was quickly resolved. We appreciate your feedback and are here to help whenever you need us.
Reviewed July 20, 2025
I came across CarShield's advertisements on TV and Facebook. I decided to give them a try for coverage on my truck, and the setup was quite easy online. Even though I haven't had to use the service yet because I haven't had any issues with my truck, I think it's great to have as an additional protection to cover damages or breakdowns, especially without other insurance. I would tell a friend to give CarShield a shot if asked about my experience.
Cristina, thank you for your feedback! We’re glad to hear the setup was easy and that you feel confident having CarShield as added protection for your truck. We appreciate your support and are here if you ever need assistance.
Reviewed July 20, 2025
To our disappointment, CarShield primarily covered towing costs. When it came to essential repairs, such as a new engine and dealing with wiring issues, we faced significant out-of-pocket expenses which totaled over $5,000. Despite expressing concerns about the inadequacy of coverage, especially for a vehicle that had never been in an accident, CarShield didn’t provide the needed support. The requirement to submit receipts for expenses we entirely funded felt unnecessary and added to our frustration. I would rather go with Endurance. They say Endurance is way better.
Ms. Jenkins, thank you for sharing your concerns. Upon further review, it appears your contract was still in the waiting period when you attempted to file a claim. As explained during the sales call and outlined in your contract, the waiting period consists of 25 days and 500 miles.
We understand your frustration regarding the coverage and out-of-pocket expenses. If you have any further questions or concerns, please contact us at 1-800-587-4162.
Reviewed July 20, 2025
CarShield's coverage was the most affordable option I found after searching online. The sales agent I interacted with over the phone was quite good, making the initial process pleasant. However, I didn't receive a physical copy of the contract; instead, I had to print it out from an email.
Robert, thank you for your feedback. Our records show that a copy of your contract was mailed out, but we apologize for any inconvenience or delays this may have caused. We're pleased to hear that the sales agent made the initial process enjoyable. If you have any questions or need assistance, please don’t hesitate to reach out.
Reviewed July 20, 2025
CarShield's TV commercial sounded very convincing. My interaction with CarShield's representatives was seamless; the person I spoke with was professional, knowledgeable, and pleasant to converse with, which made the experience quite positive. I opted for this coverage because I purchased an older car and wanted to ensure that I could get it repaired if necessary. Although I've only had CarShield for about a month due to personal circumstances, I found the signup process to be straightforward. I would tell friends and family that CarShield seems to be a reliable company and that the coverage is easy to get.
Lisa, thank you for your feedback! We’re glad your experience with our team was positive and that the signup process was easy. We’re here to support you whenever you need us.
Reviewed July 20, 2025
I wanted to cover my vehicle. One of the main reasons I chose CarShield over other companies was the manageable payment options, which made it much more affordable for me. The coverage package they offer is quite decent and met all my needs. The customer service experience with CarShield was noteworthy as well. The representative I interacted with was incredibly helpful, clearly explaining the benefits and coverage details when I was making my purchase decision.
Tyron, thank you for your feedback! We’re glad our payment options and coverage met your needs, and that you had a positive experience with our helpful customer service team. Please don’t hesitate to call us if you need anything.
Reviewed July 20, 2025
My sister has CarShield. My car is getting older, so I wanted to see if I can get a warranty. The process of signing up for CarShield went smoothly, and I received my contract in the mail without any issues. However, I didn't know that certain things were included in it until I got that thing that came in the mail. I know normal wear and tear wasn't included. But I didn't know that the electric windows were included in it. Everything else was fine.
Ellen, thank you for your feedback! We’re glad your signup went smoothly and you received your contract. If you have questions about your coverage, please contact customer service to review your contract. We’re here to help!
Reviewed July 20, 2025
I signed up with CarShield around six months ago and my overall interaction has been quite straightforward, largely consisting of receiving information through the mail without much direct engagement.
My customer service experience when signing up was adequate. It feels fair to rate my experience as positive, but without having submitted a claim, I can't label it as excellent.
John, thank you for sharing your experience! We’re glad to hear your signup process was straightforward. If you ever need assistance or have questions, we’re here to help.
Reviewed July 20, 2025
Signing up with CarShield was straightforward and not difficult at all. Although I felt a bit unsure initially, the representative's communication cleared up those concerns. They explained the program and coverage well, which helped me feel more comfortable.
The reason I opted for CarShield is related to a family situation. I received an old car from my aunt after my uncle passed away. The car was sitting for a couple of years, and I wanted to ensure it was covered if anything went wrong. One of my brothers told me about CarShield, and based on that, I decided to go for it.
I think it's crucial to have extended coverage for an old car like mine, and I'm satisfied so far with my choice. I didn't have any prior information about CarShield before signing up – I went with my relative's word, and it seems to be paying off. Overall, my experience during the initial phase was positive, and I'd rate the sign-up process a 4 out of 5.
Darryl, thank you for your review! We’re glad the representative helped clear up your concerns and made the sign-up process easy. It’s great to hear that CarShield is giving you peace of mind with your older car. We appreciate your feedback and are here if you need any assistance.
Reviewed July 20, 2025
The price that CarShield offered was good which was why I picked them. I had them for about five years and the claims process was easy for me. I just went to my mechanic, and the shop handled the communication with CarShield. This seamless process with minimal direct interaction was convenient unless there was a price difference on parts, but they usually offered alternatives.
To anyone considering an extended warranty, I'd say CarShield is the best in town. I've even recommended it to my daughter, who used them for some time as well. Compared to other warranty services, CarShield stands out to me. My experience has been so positive that I'd definitely recommend them to friends and family. If asked to rate them, I'd give them a strong score in terms of customer service, quality, and pricing—all consistently excellent.
I opted for auto pay with them since the beginning, which was a convenient choice they offered. Overall, I'm very satisfied with CarShield and the service they provide.
Frank, thank you for being a long-time customer and for sharing your experience! We're glad to hear the claims process was smooth and that your repair facility was able to work directly with us. It’s great to know you've recommended CarShield to family and found value in the service. We truly appreciate your support and loyalty!
Reviewed July 20, 2025
I came across CarShield through a TV ad and was pleased that it was rated with the Better Business Bureau. Pricing and coverage were decisive factors for me; CarShield offered an attractive price for the coverage essentials I needed. My car has over 100,000 miles, and the idea of future repairs was daunting, so having the coverage gives me peace of mind.
The sign-up process was smooth. The representative asked for my vehicle details to ensure everything was legitimate, provided me with a price quote, and explained the coverage comprehensively. I'm approved for the service as long as payments are made monthly, starting after a specified period or mileage from when I signed up.
If a friend or family member needed advice, I'd tell them to reach out to CarShield, have a conversation, and explore their pricing and coverage options. This experience has been reassuring so far, and I definitely recommend their service to others.
Leslie, thanks for sharing! We're glad the sign-up was smooth and that your plan offers peace of mind for your vehicle. If you have any questions or need support, feel free to call us at 1-800-587-4162.
Reviewed July 20, 2025
I was buying an older car and CarShield’s commercials helped me decide to go with them. My primary interest was in powertrain coverage, given my car's age. Unfortunately, my experience with CarShield was less than ideal. My policy was abruptly dropped when I needed it most, and they provided three different excuses for not covering my claim. This left me feeling ripped off, which led to eventually dropping their service. While some customer service interactions were alright, the claims management was very disappointing. Based on my experience, I would rate them a 1 out of 5, with the pricing aspect receiving a 2.
Jeffrey, it is unfortunate to hear about your experience. Upon further review, it was determined your claim was denied due to the exclusions listed in your contract. If you have any further questions or concerns, please contact our customer service team at 1-800-587-4162. We’re here to help clarify any details regarding your coverage.
Reviewed July 20, 2025
I heard an ad on the radio and I didn't bother looking at other warranty companies and directly chose CarShield. The sign-up process was straightforward, and the representative handling my subscription was knowledgeable and communicated well. CarShield offered unlimited mileage coverage, and I recall waiting about 30 days before being eligible to make claims, with the deductible decreasing after 90 days. I needed this extended coverage mainly because I was involved in a lawsuit with an earlier car warranty provider, and I wanted reliable coverage during and after this period. I would describe CarShield's offering as a solid insurance choice, mainly as a precautionary measure in case of vehicle breakdowns.
Lester, we appreciate you choosing CarShield. It's great to hear the sign-up was simple and that our representative provided helpful information. We're glad the unlimited mileage and added protection gave you peace of mind. If you have any questions, please reach out to us at 1-800-587-4162.
Reviewed July 20, 2025
I liked CarShield's commercial featuring Ice-T and since I signed up, they’ve proven reliable each time my vehicle needed repairs. Most recently, my water pump required attention, and the process was seamless at my mechanic's—I didn't have to handle any paperwork. Their claims process is fast, typically resolved in a day or two, and I'm pleased with the prompt service. Whenever I've needed to contact a representative directly, it's been a hassle-free experience.
Keith, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Reviewed July 20, 2025
I spent 17 years working in the extended warranty services sector and I understood the importance of choosing the best coverage which is why when the warranty on my vehicle expired, I opted for CarShield's top-tier plan, the Diamond Care. Needless to say, it has served me quite well.
When I filed my first claim, the process was incredibly smooth. I was given three repair options and chose one seamlessly. Plus, getting a rental car was quick, with no hitches whatsoever. They repaired my car in a timely manner too, which added to my satisfaction.
This level of service gave me peace of mind and confidence in how CarShield handles claims. I had a second claim later on, which also went through without any issues. I've been recommending CarShield to people even before experiencing their claims process, and now I do so with even more confidence.
I want future consumers to understand the importance of selecting comprehensive coverage. It's essential to invest in a high-quality plan like Diamond Care to avoid disappointments over uncovered repairs. In short, thorough coverage is key to a seamless experience.
Overall, my experiences with CarShield have been positive.
Dorolyn, we appreciate your time and review! We're glad to hear that both of your claims went smoothly and that you’re satisfied with the service provided. Our coverage plans do vary based on the age and mileage of the vehicle, which is why our sales agents work to place each customer into the highest level of coverage their vehicle qualifies for. We appreciate your recommendation and are happy to provide you with the peace of mind you deserve.
Reviewed July 20, 2025
I needed extended coverage for my older, higher-mileage car. I signed up with CarShield and their representatives were always helpful and friendly whenever I had questions or concerns. I also appreciated that it was easy to get in touch with a real person and I'd tell friends about CarShield's reliability.
Michael, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Reviewed July 20, 2025
My claim with CarShield was denied because my truck was lifted too high, which they said voids my warranty. This was surprising to me, as I didn't think the lift on my truck should have that impact.
The customer service from CarShield was fine, but when it came to the repair process, I wasn't impressed with the place I took it to, although CarShield's part in it went smoothly. Ultimately, I'd rate my overall experience as somewhat dissatisfied.
Jarrett, we understand your frustration and appreciate the time you took to leave a review. It is unfortunate to hear that the coverage ultimately had to be voided. Modifications can lead to increased wear and tear and may cause additional damage to the vehicle. If you have any further questions or concerns, please contact us at 1-800-587-4162.
Reviewed July 20, 2025
When I took my car to Van Chevrolet, I didn't have to do much on my own as they handled all the necessary paperwork with CarShield. However, the approval process for some repairs took a bit longer, dragging on for a couple of extra days. At one point, CarShield's concierges reached out, and I spoke with them once. I was pleased with the level of service I received and I've recommended CarShield to a few friends, and I know at least one of them has since signed up.
William, thank you for your feedback. We're happy to hear that Van Chevrolet took care of the paperwork and that you were satisfied with the support from our concierge team. We appreciate you recommending CarShield to your friends and are always here to help whenever you need us!
Reviewed July 20, 2025
The age of my vehicle and the enticing advertisement I encountered made me decide to go with CarShield and when I needed to submit a claim for repairs, the process was surprisingly smooth. I was particularly impressed with how minimal my involvement was. Once I contacted them, CarShield quickly took over and handled everything; I simply had to pay my deductible.
I found the company to be reliable, as they promptly assessed which repairs were covered under my specific plan. Their efficiency ensured my vehicle was repaired without any unnecessary delays. I felt well taken care of and, as a result, would confidently recommend CarShield to others for their reliability and the ease of using their claim process.
Regina, we're thrilled that you've had a positive experience with our services! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Reviewed July 20, 2025
My previous vehicle had accumulated a lot of miles and I wanted to get coverage for that, but then it fell through. So, once I got my new vehicle, I wanted to switch over to CarShield. They seemed like the most legitimate company to do business with and they were very helpful. They gave me a better plan because it was a newer car, so I had an awesome experience. I've had coverage with them for about three to four months now and they're really good to work with. I would have friend and family look into CarShield.
Wayne, we appreciate the time you took to leave a review! We're glad to hear that switching to CarShield for your newer vehicle worked out well and that you found our team helpful. We appreciate your support and recommendation to friends and family!
Reviewed July 20, 2025
I saw CarShield’s ad on TV and my extended warranty was nearing its end, so I decided to explore my options. It's been around five to six years now that I've been covered with CarShield.
My recent experience was when a sensor went out in my vehicle. The check engine light came on, and after identifying the faulty sensor, the mechanic contacted CarShield. They scheduled an appointment, and soon, the issue was resolved seamlessly.
When dealing with CarShield representatives, initially, you go through the usual pre-recorded phone prompts typical of so many customer service lines. However, saying "representative" seemed to expedite the process, and I managed to speak with someone live relatively quickly.
As someone who appreciates reliability, the thing I cherish most about CarShield is its dependability. As a widow, it's comforting to know that should a problem arise, I'm covered. I've recommended it to others, advising them to consider it before their manufacturer warranties expire. While some might think of the monthly payment as an extra expense, having coverage offers peace of mind, especially when a claim does arise.
Overall, I feel secure knowing my car is protected with CarShield and would suggest anyone check if their car qualifies for such coverage.
We truly appreciate you sharing your journey with CarShield and the trust you've placed in us over the years. We’re honored that you chose us when your manufacturer’s warranty was nearing its end—and even more so that you’ve trusted us for five to six years now. Knowing that our coverage provided you with peace of mind during a recent repair and that the process went smoothly means a great deal to us.
We appreciate your helpful insight into navigating our phone system—tips like yours are valuable for others. Most of all, we're grateful for your kind words about our reliability. Providing dependable coverage, especially for those who value security and independence, is exactly why we do what we do.
Thank you for your continued trust and for recommending CarShield to others. We’re proud to be part of your journey and are always here when you need us.
Reviewed July 20, 2025
CarShield reached out to me, and the pricing matched with what I was comfortable with. I've used their services before and felt more familiar with them compared to other options. However, I'm planning to have my car checked out at a Lexus dealership soon to get a better understanding of the actual coverage.
This is my second time doing it. So, I wanted to take it to Lexus early so I'm not spending seven months of paying a bill and then when something happens, I can't get it fixed. Previously, when I had a similar warranty, I found out too late that many things, like the AC, weren't covered, leading to frustration after investing in a plan for several months. To avoid past mistakes, I'll verify everything early on.
The signup process was relatively smooth. Overall, my main goal is to extend coverage for my reliable car, and I’ll keep an eye on how everything proceeds from here.
Thank you for sharing your honest feedback and for choosing CarShield again! We’re glad to hear the pricing aligned with what you were comfortable with and that the sign-up process went smoothly. It’s great that you're taking proactive steps to ensure the coverage meets your expectations—verifying details early on is always a smart move.
We completely understand the importance of clarity when it comes to what is and isn’t covered. That’s why we encourage customers to review their contracts thoroughly and reach out with any questions. Your experience highlights a valuable approach for others: being informed early helps avoid surprises down the road.
We appreciate your trust in us to help protect your vehicle once more, and we’re here to support you every step of the way. If you ever need assistance reviewing your coverage, don’t hesitate to give us a call—we’re happy to help!
Reviewed July 20, 2025
Our vehicle was getting up there in years and we saw CarShield’s commercials on TV. Their impressive Better Business Bureau (BBB) rating also reinforced my choice, as I wanted to partner with a brand known for its reliability. From the start, the sales representative was extremely accommodating, showing genuine understanding of my budget constraints and offered a referral discount that eased the decision.
Throughout the phone call, he maintained a gracious and professional demeanor, ensuring the plan he recommended fit my financial needs. This supportive interaction greatly contributed to my positive experience. Receiving the hard copy contract in the mail confirmed their commitment to customer service.
Time and again, I've encouraged friends with newer cars to consider CarShield, advocating the peace of mind their services offer before issues arise. Overall, the ease and satisfaction of the process reaffirm my choice, and I recommend their coverage based on my experience.
Thank you for your kind words and for choosing CarShield to help protect your vehicle. We're thrilled to hear that our BBB rating and TV commercials played a role in your decision, and even more so that your experience with our team matched your expectations.
It’s especially meaningful to hear how our representative took the time to understand your budget and provide a plan that worked for you. We believe that personal, respectful service is key, and we’re glad that came through during your conversation.
We truly appreciate your continued support and the trust you’ve shown in recommending CarShield to your friends. Providing peace of mind is exactly what we strive for, and we're proud to have earned your confidence. Thank you again for being part of the CarShield family!
Reviewed July 20, 2025
With a couple of vehicles whose manufacturer warranties had expired, I wanted to ensure they were protected if any issues arose. I first heard about CarShield on television and my prior positive experience with them when I signed my daughter up for their coverage between 2019 and 2020 played a part in my decision.
The sign-up process with CarShield was straightforward. I called in, spoke with a representative who clearly explained the different packages available, and chose the one that suited my needs. I found this process seamless and would give it a top rating due to the helpfulness of the representative.
In terms of policy details, I was informed that its full coverage begins after three months of steady payments, although some coverage starts immediately. Covering my vehicles under CarShield is immensely valuable to me, especially since I'm still paying for them. It provides peace of mind that I won't have to pay out of pocket for major repairs while still making vehicle payments. Truly, it's a sensible decision.
Thank you for sharing your experience and for trusting CarShield once again to help protect your vehicles! We're glad to hear that your previous positive experience with your daughter’s coverage played a part in your decision, and that our representative made the sign-up process clear and seamless—exactly what we aim for.
We’d like to take a moment to clarify the coverage details you mentioned: Our full vehicle service contract benefits typically begin after 25 days and 500 miles. Additionally, for breakdowns that occur within the first 90 days, a $1,000 deductible applies. After that period, the standard deductible outlined in your specific contract takes effect.
We truly appreciate you highlighting the peace of mind CarShield offers—especially when you're still making payments on your vehicles. It's smart planning, and we’re proud to be part of that protection. Thanks again for your thoughtful feedback and for being a valued member of the CarShield family!
Reviewed July 20, 2025
The warranty for my van expired unexpectedly, which prompted me to secure insurance straight away without considering alternatives. I went with CarShield after repeatedly spotting their promotions on TV.
Recently, I had a claim related to my air conditioning unit, and I was quite satisfied with the process overall. It took just a day for the parts to be handled while I could still drive the vehicle. I truly appreciate CarShield as I encountered no significant issues during my experiences.
What I truly value in the CarShield policy is its responsiveness. Whenever I faced any vehicular trouble, their roadside assistance promptly worked to get me back on the road by ensuring my van was safely transported to a repair shop.
Overall, my experience with CarShield has been positive, prompt, and efficient, and I have no hesitation in recommending their service to others.
We're so glad you took a moment to share your experience—it means a lot to us. We’re glad our TV promotions caught your attention when you needed coverage most, and even more pleased to hear that your recent air conditioning claim was handled quickly and efficiently.
It's great to know that our roadside assistance and claims support provided peace of mind when your van needed attention. Responsiveness is something we take seriously, and we're proud that your experience reflected that.
We truly appreciate your recommendation and are grateful for your trust in CarShield. We're here to help keep you on the road with confidence—whenever you need us!
Reviewed July 20, 2025
I've depended on CarShield like insurance for my old car, which gives me peace of mind since I'm 86 years old and living alone. I’ve been with them for about 12 or 13 years, I can confidently say that their customer service is excellent.
One incident exemplifies my positive experience: I had an oil leak detected, and CarShield handled it efficiently. They quickly covered the costs, minus a $100 deductible. This was all managed via a straightforward phone call, making the process smooth and hassle-free.
Overall, I've been very pleased with their service and would highly recommend CarShield to anyone considering vehicle protection.
Thank you so much for sharing your story—and for trusting CarShield for over a decade. It means the world to us to know we've provided peace of mind and dependable service, especially as you continue to care for your vehicle.
We're especially glad to hear that your recent experience with the oil leak was handled smoothly and that our team made the process simple and stress-free. Providing support you can count on—no matter your age or situation—is exactly what we strive for every day.
Your kind words and recommendation are deeply appreciated. We're honored to be part of your journey and are always here when you need us.
Reviewed July 20, 2025
My car has quite a bit of mileage, 110,000 to be exact, and I was watching the CarShield commercials and it made sense to me. Living on a fixed budget, I don't have liquid cash ready for potential repairs, so having an extra layer of protection is important. Even though my car runs great right now, I feel at ease knowing I have this coverage.
One reason I chose CarShield over other options was simply because I'd heard of them more often, and their coverage left an impression on me. My interactions were fairly straightforward. I believe that if I need to file a claim, I'd call the provided number and they'd handle the rest.
I've already recommended it to my sister, telling her how much more comfortable I feel now with this safety net in place. I'm pretty sure I've received a contract in the mail, which adds to that peace of mind. Overall, the process was simple, and, yes, I'm happy with my choice so far.
Thank you for sharing your experience with us! We're so glad our commercials resonated with you and that CarShield made sense for your situation—especially when peace of mind is so important. It's great to hear that your car is running well and that having coverage helps you feel more secure on a fixed budget.
We appreciate your trust in choosing CarShield and your kind words about the simplicity of the process. Knowing you've already recommended us to your sister means a lot—that's one of the highest compliments we can receive.
If you ever need us, we’re here to help guide you through the claims process and ensure you’re taken care of. Thank you again for being part of the CarShield family!
Reviewed July 20, 2025
I saw CarShield first, which was why I went with them and so far, my experience has been positive, aside from one issue. While I appreciate their customer service, it's frustrating that CarShield doesn't cover my car horn repair, which seemed necessary to me, though they claimed it wasn't included under my policy.
Furthermore, I encountered a misunderstanding during a previous claim. Initially, CarShield assured both me and my mechanic of immediate payment, but later changed it to a 24-hour wait, which caused a conflict. This situation almost led me to consider switching to another company. However, they did eventually settle the claim, which restored my confidence a bit.
Overall, despite these hiccups, I'm inclined to give them a rating slightly under full satisfaction due to these issues. They have resolved matters in the past, which is why I still recommend them to others.
Thank you for taking the time to share your experience with us. We truly value your feedback and are glad to hear that, overall, your experience has been positive with CarShield. We also understand your frustration regarding the car horn repair—it’s important to note that items like car horns are typically considered cosmetic, and not internal mechanical breakdowns, which is why they aren't eligible for coverage under our plans. However, we do offer coverage for many other essential components, such as the engine, transmission, water pump, and more, all of which are designed to give you peace of mind when it comes to more significant vehicle repairs.
We’re also sorry to hear about the confusion during your previous claim. We aim to be transparent and clear with our customers, and we understand how a change in expectations can be frustrating. We’re glad the matter was eventually resolved, and we appreciate you sticking with us through that process. Your continued trust and willingness to recommend us to others means a lot, and we will continue to work on improving our services to meet your needs.
If you ever have any further questions or concerns, we’re here to help and ensure you get the most out of your coverage.
Reviewed July 20, 2025
I maintained the service with CarShield for about two months but I soon realized the costs were surprisingly high. My main concern was the deductible, which was a steep $1000. When my car needed a new water pump, rather than being shielded by the plan, I found myself paying out of pocket, as the repair cost almost matched the deductible. This experience made me question the value of the service.
I own a 2018 Ford Transit, and as a daycare owner, my vehicle's reliability is crucial. Any necessary repairs are urgent for me, but the high deductible left me opting to simply pay out of pocket rather than relying on the warranty. The difficulty of justifying this extra coverage when repairs wouldn't be financially sustained was noticeable. While I had both CarShield and another warranty service in place, I ultimately ended up handling the repairs myself at Tate Brothers dealership when faced with expenses not covered by the warranty.
In hindsight, this experience has deterred me from recommending CarShield enthusiastically. My personal rating would be marked quite low based on this encounter.
We’re sorry to hear that the high deductible caused frustration, and we truly understand your concern, especially with the importance of your vehicle’s reliability as a daycare owner. We want to clarify that the $1,000 deductible applies only to breakdowns within the first 90 days of the contract. This is a standard safety precaution to ensure that claims are for issues that arise after the coverage starts, rather than pre-existing conditions.
We do not believe this to be the case here, but that is why the 90 day probationary deductible period exists, and we're genuinely sorry if this led to any confusion or additional costs on your end. We also understand how crucial it is to balance the cost of coverage with the value it provides, and we’re committed to making sure customers feel supported throughout their experience.
Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future.
Reviewed July 20, 2025
I have an older car, and although it hasn't broken down due to my son's help with maintenance, I'm no longer in the same state as he is. I wanted to ensure I have some extra protection and when I initially called CarShield to get more information, they provided me with details on what would be covered and a price quote. My dad covers the expense, so I planned to discuss it with him before finalizing it. Due to him falling ill, I had to delay the decision temporarily. When I finally reached back out, they offered a more affordable rate than what I was originally quoted.
Regarding the sign-up process, I felt very satisfied. If I were to rate it out of five stars, I would say it's the best possible rating.
To anyone with an older vehicle, I'd highly recommend considering CarShield, especially if it's within your budget. Thankfully, my dad helps with the expenses, as I might not have been able to afford it on my own. It's definitely worth the coverage.
We're so glad to hear that the process of getting information and finalizing your coverage was smooth and that you were satisfied with the rate we offered. We understand that situations can change unexpectedly, and we're pleased we could provide you with a more affordable rate when you were ready to proceed.
It’s also great to know that you’re feeling confident with the coverage, especially for your older vehicle. We always aim to offer protection that fits your needs and budget, and it’s wonderful to hear that the assistance of your dad has made it easier for you to secure that peace of mind.
We appreciate your recommendation and are grateful for your positive feedback. Thank you for choosing CarShield—if you ever need further assistance or have any questions, we're here to help!
Reviewed July 20, 2025
I had seen the CarShield ads on TV, which highlighted the different coverage options they offer, and it caught my attention. The salesperson who helped me felt convincing, and I was assured it would be a good decision.
Since signing up with CarShield, they have sent me mail concerning their additional services, like home repair plans, but I've yet to find a reason to reach out to them personally, as there haven't been any issues or concerns regarding my coverage.
My initial experience, especially the setup process, was smooth and straightforward. I would currently give them a top rating as things have been satisfactory and trouble-free so far.
We’re so glad to hear that our coverage options caught your attention and that our team made the sign-up process smooth and straightforward. It’s also great to know that everything has been trouble-free and satisfactory since you joined.
We understand that you haven’t needed to reach out for support yet, but we’re always here whenever you do have questions or need assistance. We also appreciate your mention of our additional services, and if you ever feel like exploring them in the future, don’t hesitate to reach out.
Thank you again for your trust, and we’re honored to have earned your top rating. We look forward to continuing to support you!
Reviewed July 20, 2025
I considered various options due to the rising costs of car repairs and landed on CarShield. Their online reviews seemed to outshine other companies, which made my choice easier. The sales representative who assisted me was polite and very helpful, ensuring the sign-up process was a smooth one. I opted to have the contract emailed to me for convenience and received the hard copy a week or two later, which was a nice backup.
The process went seamlessly, though it did take a little longer than I had anticipated. It was almost a straightforward experience—get the warranty and a quote—but it was satisfactory overall. On reflection, I would rate the sign-up process a solid 4 out of 5 stars. I'm pretty satisfied with choosing CarShield.
We're so glad that our positive reviews helped you make your decision and that our sales representative made the sign-up process smooth and easy for you. We also appreciate you mentioning the convenience of receiving the contract both electronically and in hard copy—that’s exactly what we aim for.
We understand that the process took a little longer than expected, but we’re pleased to hear that overall, your experience was satisfactory. Your feedback is valuable to us, and we’re grateful for your solid rating of 4 out of 5 stars.
Thank you again for trusting CarShield to help protect your vehicle, and we’re always here if you need assistance in the future!
Reviewed July 20, 2025
In the three years I’ve been with CarShield, my experience has been fairly satisfactory. I first opted for them on the recommendation of a friend. Generally, I find their customer service to be acceptable. When it comes to submitting a claim, my process involves calling CarShield and taking the vehicle to a repair shop from their network. Nevertheless, I prefer visiting other shops outside of CarShield's network, given my experiences.
Repair shops under CarShield's network do not utilize CarShield's parts; they source their own due to their warranties. This aspect is something that I'm not particularly a fan of. Yet, overall, I would rate my CarShield experience as a 4 out of 5.
Thank you for sharing your experience with us over the past three years. We truly appreciate your feedback and are glad to hear that overall, your experience has been satisfactory. We also appreciate that you were referred to us by a friend and that our customer service has met your expectations.
We understand your preference for visiting repair shops outside of our network and your concern regarding parts used in our network shops. We want to make sure you know that you are always able to use shops of your choice, as long as the shop is ASE certified and willing to work with us to file a claim. Our network is just a baseline, so that we have shops to recommend should you ever need our help finding one. We always aim to ensure that repairs are done with the utmost care and quality.
Your rating of 4 out of 5 is truly appreciated, and we’ll continue to work hard to improve our services to provide the best possible experience. Thank you again for choosing CarShield, and we’re always here if you need assistance in the future.
Reviewed July 20, 2025
My previous warranty had expired, and as my 2016 Dodge Durango had been an exceptional car with no major issues, I wanted the assurance of continued coverage now that it's surpassing 100,000 miles. CarShield was a recommendation from my employer's network so I got them.
The sign-up process was straightforward. I filled out the details online, and shortly after, a representative called to review various plans with me. The rep was not only knowledgeable but also exhibited a high level of professionalism, making the review process seamless and enjoyable.
I opted for two plans covering different parts: one focused on the drivetrain and another for broader coverage. This gives me peace of mind, ensuring if my vehicle breaks down, I won't face unexpected costs. I also appreciate the perks included in the plan, especially the coverage for rental cars, allowing me to choose my preferred mechanic when needed. I’m unsure if hotel stays are covered as well, but the rental car inclusion already adds significant value.
One standout feature of CarShield for me was the lack of an expiration date on coverage, unlike my previous plan, which had a limit of five years or a certain number of miles. With CarShield, my coverage is ongoing as long as I continue payments, making it a worthwhile investment. Overall, I would highly recommend CarShield, with a full score for my sign-up experience.
Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that CarShield came highly recommended to you, and we're glad that the sign-up process was straightforward and seamless. It’s wonderful to know that our representative provided a smooth and professional experience while helping you choose the best coverage options for your 2016 Dodge Durango.
We’re glad you’re enjoying the peace of mind that comes with having comprehensive coverage, especially with the added perks like rental car coverage and the flexibility to choose your preferred mechanic. We also agree that the ongoing nature of our coverage—without the typical expiration date or mileage limits—makes it a valuable investment for long-term protection.
Thank you again for your glowing recommendation and for trusting us to protect your vehicle. We're happy to have you as a customer, and we're always here to assist whenever you need us!
Reviewed July 20, 2025
I own an older Toyota that's been reliable, but I want to make sure I'm covered in case something happens, especially since I can't afford a new car right now. I signed-up with CarShield since they had the best commercial and the experience was straightforward. Everything went smoothly. The representative I spoke with was professional and seemed very knowledgeable about the services. I also appreciate that the monthly payments are less than what I expected; I've heard from others that it could be $300 or more, but it's thankfully less than that.
We're so glad to hear that you found the sign-up process smooth and that our representative was able to provide the information you needed. It’s great to know that CarShield’s coverage is offering you the peace of mind you’re looking for with your reliable Toyota.
We’re also happy to hear that the monthly payments turned out to be more affordable than you expected. We always strive to offer coverage options that fit our customers’ budgets while ensuring they’re protected in case of unexpected vehicle issues.
Thank you again for choosing CarShield, and we’re here for you whenever you need us!
Reviewed July 20, 2025
I have a $100,000 high country truck that I want to keep protected. I got CarShield and within the three to four months I've been with them, my experience has been reassuring. Recently, my truck is leaking water so I brought it to Extreme Auto. I set up a claim with CarShield and I opted for the traditional route by calling in. The representative I spoke with was excellent and made the process smooth. Everything has been great so far.
Thank you for sharing your experience with us! We’re glad to hear that you’ve had a reassuring experience with CarShield over the past few months and that our representative made the claims process smooth so far. We understand your truck’s water leak issue may still be in the process of being worked on at Extreme Auto, and we’re here to help if anything is needed during that process.
If you have questions as the claim progresses, please don’t hesitate to reach out. We’re committed to ensuring everything goes as smoothly as possible, and we’re always here to support you.
Reviewed July 20, 2025
CarShield reached out to me with an offer when my previous car warranty was nearing expiration. Instead of renewing my old coverage, I went to them. I recently encountered an issue with my vehicle, which has been marooned at the garage without any support from CarShield for quite some time. They only covered a 7-day rental, leaving me to source other rentals at a substantial cost. Despite CarShield’s initial promises and seemingly advantageous deals, I've ended up paying significantly more out-of-pocket, including for multiple rentals and potentially covering the repair costs myself if they don't proceed with my claim.
Throughout this ordeal, the lack of clear guidance and support in resolving the issue with my car was frustrating. My previous warranty provider would have handled everything much more swiftly. With CarShield, I'm caught in an endless loop of delays and stipulations that are costly and time-consuming. They initially mentioned broader coverage, yet my efforts to justify the repairs with documentation weren't accepted. Despite showing bank statements and collaborated purchase details for the car’s maintenance, I haven’t received any clarity regarding the claim. For anyone considering CarShield, my advice would be to tread cautiously as my personal transition to this service hasn’t delivered the anticipated peace of mind; rather it has felt like a regrettable decision due to the service lapses and unexpected hurdles.
We sincerely apologize for any confusion regarding your claim. After further review, it appears the delays have been related to the engine replacement that occurred 2.5 years ago, as well as the absence of consistent maintenance records since then. Our claims team must follow thorough procedures to ensure the vehicle has been properly maintained for breakdowns to be eligible for coverage.
Unfortunately, some of the records submitted were difficult to read, faded, or missing key service details. We’re more than happy to assist you in moving forward, provided that the necessary information can be verified and the breakdown is not due to a lack of maintenance. Additionally, we would need the tow records to confirm the details, as you mentioned the vehicle was towed in, but the nature of the breakdown suggests it may have occurred on the road, though the vehicle was noted as being towed from home.
If you need further clarification on the required information, please don’t hesitate to give us a call. We're here to help and want to ensure this process goes as smoothly as possible.
Reviewed July 20, 2025
When my car needed new sensors to pass an emissions test, the Subaru dealership informed me they didn't accept CarShield. I paid $1,240 out-of-pocket for the repair because the problem wasn't detectable by diagnostic tests, given there were no warning lights. The knowledgeable mechanic at Subaru identified the issue without needing a machine diagnostic, while other places couldn't find anything wrong because the diagnostics showed nothing. Prior to this, I had already spent $1,200 on another repair, which prompted me to wonder why I pay for CarShield coverage if I'm continuously paying for major car expenses myself. I decided to inquire about reimbursement for this latest expense, but the dealership indicated they don't work with CarShield due to past difficulties in getting paid.
I'm determined to contact CarShield about this, but if I can't recover my costs, I plan to end my contract. It seems unfeasible to keep paying for a service that hasn't offered the support I'm paying for. If no changes happen regarding how and what they cover, there's little point in continuing with them given my continuous financial outlay for my car repairs.
We’re truly sorry to hear about the out-of-pocket expenses you've encountered with previous repairs. Upon review, it appears that no claims have been filed for these issues. Unfortunately, as our coverage is not a reimbursement plan, we’re unable to verify repairs or offer assistance without a claim being initiated prior to the work being performed.
If the dealership mentioned they were unable to work with extended coverage, it may be due to their pricing being above the industry standard. In these situations, our Claims Concierge team is available to assist you in finding repair facilities that work directly with CarShield and adhere to industry-standard pricing.
Please reach out to us, and we’ll be happy to help you find a suitable repair facility and ensure you’re getting the coverage you deserve. We understand why you chose CarShield for peace of mind, and we’re here to support you in making the most of your coverage.
Reviewed July 19, 2025
I was pleased with CarShield even though I haven't had the opportunity to use it yet. The primary reason I chose CarShield was the importance of having extended coverage. If something were to happen to my vehicle, I'd need to ensure I could still get to work, and CarShield offers the option of a rental in such a case.
The representative who signed me up was quite nice and informative. However, I don't recall many details about the explanation of the product due to everything going on at the time. Though I had to put my service on hold due to financial constraints, if I had the chance to use CarShield in the future, I believe I'd be satisfied given the endorsements by some well-known actors who currently trust and invest in CarShield.
Overall, I would rate the sign-up process around a four out of five, as it was smooth and friendly. While I haven’t used the policy, I’d feel confident relying on CarShield knowing they promise support when needed.
Thank you for sharing your thoughtful feedback! We’re glad to hear that you had a smooth and positive sign-up experience and that our representative was able to provide friendly and helpful service during a busy time in your life.
We completely understand the importance of having coverage you can rely on—especially when it comes to something as essential as getting to work. While we're sorry to hear you had to place your service on hold due to financial reasons, we truly appreciate your trust in our reputation and the peace of mind CarShield offers through benefits like rental assistance.
If you ever decide to reactivate your coverage in the future, we’ll be here and ready to assist. Your confidence means a lot to us, and we hope to have the opportunity to support you down the road.
Thank you again for choosing CarShield!
Reviewed July 19, 2025
I recently faced a challenge with CarShield when I had to get a caliper replaced on my car. The whole experience was quite a nightmare. Initially, there was a delay because the facility didn't immediately contact CarShield to get approval for the repair, which resulted in my waiting the entire day without my vehicle. They had my car from 4:30 PM on one day until 6 PM the next. In addition, CarShield hadn't yet paid the facility their dues.
One of my main concerns is that CarShield only paid $117 for a part, while the facility charged $250, leaving me to cover the difference out-of-pocket. This wasn't something I expected, especially as it isn't highlighted in their advertisements. It felt like a double whammy since I’m also paying a monthly fee for the coverage and there’s a deductible on top of all this.
While I have used CarShield multiple times without a hitch, this experience was particularly frustrating. I had to intervene to keep the process moving, yet even by the end of the day, the bill hadn't been settled because CarShield hadn't processed the payment.
Normally, I would recommend CarShield but this particular experience made me reconsider. I'm contemplating looking into other warranty options. Despite previous satisfactory experiences, this encounter has left me sitting in the middle of a triangle between CarShield and the facility, each side not facilitating communication effectively with the other regarding approvals and payments.
Overall, I would rate my experience as a three or four since CarShield has generally been reliable in the past, but they've demonstrated a need for improved communication and quicker response actions when it comes to payment and approvals to the repair facilities.
We’re truly sorry to hear that your recent claim didn’t go as smoothly as your previous ones, and we completely understand your frustration with the delays and unexpected costs.
We want to clarify that while we do our best to process claims and payments promptly, the repair facility is responsible for initiating contact with us to begin the approval process. Delays in doing so can unfortunately extend the time your vehicle is out of service—something we understand is incredibly inconvenient but is ultimately outside of our control.
Regarding pricing, CarShield approves payments based on nationally recognized labor and parts pricing guides to ensure fairness and consistency. When a facility charges above those industry-standard rates, the difference is not covered under the contract. We realize this can be disappointing, especially when the expectation is full coverage, but our goal is always to provide clear and reasonable support in line with the terms of your plan.
Your feedback about the communication breakdown is important and something we take seriously. We’re committed to improving our processes and ensuring that our customers don’t feel stuck between the facility and us.
We’re grateful for your continued trust and past positive experiences, and we hope to restore your full confidence moving forward. If there’s anything more we can do or if you’d like to speak with us directly, we’re always here to help.
Reviewed July 19, 2025
I decided to try CarShield and it’s been a short journey of about 2-3 months. I was initially led to them because my brother had previously used their services. My interactions with their customer service were alright, though nothing stood out significantly during the sign-up process. Overall, I’d rate my experience as a 3 out of 5.
Thank you for giving CarShield a try and for sharing your early impressions with us. We're glad to hear your brother’s experience helped guide you to us, and we appreciate your honest feedback about your first few months.
While we're pleased that things have gone smoothly so far, we understand there’s always room to improve—and we hope to exceed your expectations moving forward. Should you ever have questions or need support, our team is here and ready to assist.
We look forward to earning a higher rating from you as your journey with CarShield continues!
Reviewed July 19, 2025
Over the years, I've had to file several claims with CarShield, and typically, it's been a smooth process. The mechanic of my choice conducts a diagnostic, then communicates with CarShield to see if the issue is covered. Apart from two instances where my claim was denied due to contract exclusions, everything went well.
My experience dealing with CarShield's customer service has been pleasant. Whenever I needed clarification, they were quite helpful and polite. Usually, if something isn't covered, my mechanic informs me, but I have the premium service which covers a lot, so I sometimes verify by calling CarShield directly.
The pricing has been quite reasonable for me. I believe I joined at an optimal time, securing a rate that has remained the same over these years, which I really appreciate.
For someone considering CarShield, I’d say the service has been worth the cost, particularly the money you save with a decent package. As for their online resources, I haven’t tried their app, but my overall interactions have been positive. If asked, I would enthusiastically recommend CarShield for how effectively they've handled my service needs.
Thank you for sharing your long-term experience with CarShield! We're glad to hear that the majority of your claims have been handled smoothly and that our coverage has provided both value and peace of mind over the years.
It's great to know that you've had positive interactions with our customer service team and that they've been helpful in providing clarity when needed. We appreciate you pointing out the importance of understanding contract details, and we’re happy to hear your premium coverage has served you well.
We’re also pleased that your pricing has remained consistent and that you feel the service has been worth the investment. Your recommendation means a lot to us, and we're grateful to have earned your trust.
Thanks again for being a valued CarShield customer—we’re always here if you need us!
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 333 Mid Rivers Mall Dr
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
