CarShield

I needed to update my credit card information as the card I used to set up the account was to expire in June of this year. Contacted customer service and was taken care of with exemplary professionalism. I was extremely satisfied with the whole process.

Never received my contract, so I read email contract before 30 days expired. If you have a major breakdown Car Shield could require a tear down of your powertrain leaving you with the expense of thousands. Waiting for refund 5 days already. This is a catch 22 contract.

I made at least 3 calls to Carshield on May 20, 2022 to find out if a part would be covered. Moss Bros. Honda said the latch needed to be replaced, that being said, Carshield said I had to have a DOT test, even though I told them it was the latch. I paid $190.00 for the DOT for you all to say the part isn't covered. The next day I requested a refund of the $190.00 for the reasons mention. I again was met with a denial.

We are new to CarShield. Learned about your service through my Father in law. He as well as my other in-laws sing of your praises 24-7. I was told we made a wise choice. Now we'd like to know if you would offer coverage on our Motorhome.

From my first experience with Car Shield, it wasn’t a good look. I end up paying $900.00 of a $1,200 bill. “I’m learning about your tactics early as I have been warned by some people. Thanks car shield for my first experience.

Needed to have my Tucson towed from my home to the dealer because engine light came on and car lost power just leaving my driveway and 100 feet down the street it almost shut down. It happened a few days before that but the dealer couldn't find it on a diagnostic that is why I had to take it home worried that this would happen again and it did.

Very professional and courteous. They took the time needed to assist me and explain my policy to me. I would highly recommend them to anyone. They made sure that I understood everything before exiting the phone. Awesome. I am recommending them to my children for their vehicles.

Had problems with air conditioning system. It's been resolved and alerts repairs Nissan dealership pointed out. Due to high value of customers at dealership had to leave car overnight. Stone Mountain GA Nissan was kind enough to take me home while car service was being done.

Polite friendly customer service. CarShield understand the customers and puts the needs of our vehicle first. CarShield comes first with me a and we first with CarShield. CarShield is #1 when it comes to people's cars. Thanks Carshield.

The customer service lady was happy to assist me by answering all of my questions. She assured me that Carshield will honor the repairs as long as it was covered under my warranty contract. Once I took my car in my car was service with conflicts.

My transmission went out in my 2015 Subaru Legacy after having Car Shield for about 4 months. My car sat at the mechanic shop for a long time. Like 3 weeks. I had to rent a U-Haul van. I run a paint company called Veteran Painting and Coatings LLC so it was tough on us to rent a vehicle but mechanic had my car for a while and CarShield approved my transmission for $4,000. I'm so excited. Thank you so much for helping me get a new transmission to run my business. I'm very very happy. I recommend CarShield to all veterans that on a business. Thank you CarShield. I wish I would have known that you guys are a good company. Now I know so this can help other people. Give CarShield a chance guys.

Very good service. I would recommend CarShield to my friend and family. I wish I had known before my breakdown. There were many shop that do not accept CarShield. The customer service person explained way. The customer service person sent me to a very good shop that I was very please with in finding what was wrong with my car and got me going again.

The customer service representative was fantastic, she understood my problem and was great about it. She was polite and said that when I get my new card call and give it to her. She was really nice to me. My passenger's right window cost me $426.00 fix. I'm not sure why it wasn't covered.

Upgrade on policy. Love it. THANK YOU. Well I had very pleasant conversation with customer service. They are very professional and get the job done. Also the customer service technician at American Auto Shield are very professional. Will recommend to all my family and friends.

Great service, I have four cars, my wife's, son's, daughter's plus my Jeep. I have received a multi vehicle policy and will be able to assess the protection with my Jeep. I just bought the protection for my Grand Cherokee.

Finding a repair shop was difficult, most auto repairs shops do not want to deal with CarShield because of the parts and “Hassle“ parts are not warranty covered, but replaced ok so far, took 6 days total from breakdown to repair.

After paying for 24 months, I filed a $7000.00 Claim and they only paid $2400.00 and rental car Coverage good only for the "repair" time, not the two weeks it took to get approved. Not worth the money

They helped me to lower my bill and I thank you so much for talking it down by $20. Thank you. It will help a lot. I really appreciate this so much for the kindness. I also appreciate the kindness and respect they showed me for my situation.

You guys are awesome. I’m definitely recommending you guys to other people. We plan on keeping you guys for a long time! Thank you for helping when we needed it. We are soo glad we heard about you guys and we got in contact and have you guys to help when we need it.

My customer representative was so helpful and informative. She answered all my questions and was nice and polite. My phone call was answered in a timely manner. She made my experience so much easier than even expected being that you get such a run around with many companies today.

I just had a transmission issue on my 2001 Jaguar XKR. It is currently at Jaguar Ocala Fl being evaluated. I'm waiting for the service manager Brian, to e-mail me the CarShield claim number and repair estimate. I'm looking forward to having the service repair issue resolved ASAP, thanks David **.

I needed a actuated a motor that allows a switch to change from heat to cold air broke. I was told when I took the contract out heating and air conditioner were covered And that did not happen.. I am very upset and want to cancel my service.

They have great customer service. I had a lock out and CarShield did a great job with it but as far as repairs go lots of miscommunication on the process of the breakdown window and covering related concerns. I love the company but needs more education to customers and better communication so if a breakdown happens close to after the 21 days they know what to expect. But overall great experience. Possibly might be a customer again at a later date in future.

My representative gave me discounts and helped me understand. When I called yesterday I was hesitant to join. I'm feeling a lot better now because I hope things go wrong with my car so I can get them fixed. I really don't appreciate having to talk so much but I'm glad I got the service now because I was worried about I Having to need It.

I called a few times to see if the services I need to be fixed would be covered under my warranty. Each time, the consultant stated that it would be once the mechanic submitted a claim. Well based off the reviews I have read from other consumers, I am literally worried that it will not be covered and I will have to come out of pocket paying for services, that I am paying a monthly bill for. So I wonder why even have the plan, if the company is not going to honor it, as well, providing used parts that may or may not hold up in the end. Why get the customers excited about having this extra coverage when you're going to deny the claim each time?

Very pleasant, knowledgeable, direct information that was understandable rep. Was very quick and efficient. Due to this kindness, I would recommend this service to all my friends and associates. There is nothing that I would change nor do I have any recommendations for possibility on changes.

I requested info regarding CarShield's willingness to assist me with tune ups and routine mechanical maintenance. I was told that this was not covered. However, if I needed to rent a car when repairs exceeded 4 (four) hours, I would be eligible for a reimbursement.

After owning a auto repair shop on a resort town, I wish I had known about CarShield to let my customers know. My shop was in South Padre Island, TX and we would take care of customers cars from Texas to Canada. Recommending the great coverage and customer service that you provide would have been a pleasure. Now that I’m retired I know that my car is protected. Thank you CarShield for what you do at an incredibly affordable price.

All the things wrong with my car totaling $3000 is not covered so I will be cancelling the coverage. Not happy about it. I need to get parts that are dealer special parts & it took 4 days to get this info to me.

You have not approved my claim for my vehicle, and it is stressful! My car has been at the Porsche Dealer for several days and it is past time that they completed the work on my Boxster. I don't have any additional comment on this particular issue.