CarShield

After purchasing an extended warranty only 3 days prior, as a result of purchasing my car 2 days prior to that, I was involved in a an accident which has totaled my car. As I've been considering a new car (for the 2nd time in less than a week), I was hoping to determine the cost of a warranty for each of the cars I was considering purchasing and using that cost combined with other factors to help make my decision easier.

Kayla was great. She helped me all through the work on that van. She worked with the mechanic to make sure the job was done and done right and through the whole ordeal. Kayla and the mechanic worked like a team together to get this job done and at last She made me the customer very happy.

I recommend because always I found everything I looking for. The customer service are excellent and professional. Carshield are the most important car insurance in the country. Cover the most important part for any car. Always you have the choice for any mechanic or dealer and paid direct to the mechanic or the dealer.

Lee was very knowledgeable, and he answered all of my questions. The price is not too high, especially for everything that is included in the Diamond package. The company I used before cancelled my warranty without notice, which really surprised me. All in all, I'm happy I chose CarShield!

Customer service was very friendly, helpful, and respectful to my needs. I have not heard back from the dealer yet, but so far, I am VERY SATISFIED with my service!!!! My agent assisted me with ALL of my needs, very quickly. She was also very understanding to my needs!!!

Representative was very helping helping me make my payment. Was wondering if you offer routine maintenance coverage as well such as oil changes tune ups brake pads and rotors, etc. Does rental car coverage begin at the time of breakdown or when the car starts being repaired?

The customer service rep was very polite and helpful. I had a question about how to upload a maintenance document to the app on my phone. She explained how to do this and also gave me an email address as a second option.

Rep was very friendly & helpful. Was able to cancel my policy when I found out I had another year of factory coverage. Darryl was extremely pleasant to deal with. His expertise was evident because of his timely resolution of the problem.

My experience was very good. The person help me to pay on my account. she was very helpful, explaining how the program works. I needed to change my address, she did it without any problem. She was very polite.

Very bad misrepresentation of contract, doesn’t pay, and poor customer service. Very bad misrepresentation of the contract. They do not pay for anything but cheap parts if they do, twice they refused to pay for my car's work, very bad customer service, rude, doesn’t care if you cancel your contract which right there says a lot. Refuses to let me talk to supervisors. They steal your money and don’t pay when you need it …. Scammers.

I had not received a booklet of coverage and was not sure of the coverage that was on my plan. The representative was very helpful in assisting me and letting me know when this booklet would be sent to me. I was concerned that my coverage would lapse and be able to get coverage. Thank for the response to my inquiry.

I am satisfied with the service I received today due to I was offered a lower monthly payment. I also received a list of repair shops in my area who accept Carshield. I would recommend Carshield to family and friends.

Very satisfied customer with Customer Service and timely response to my situations. I would highly recommend CarShield to friends and family. Friendly and courteous staff. The representatives are knowledgeable of their job and they make calls to ensure that the customer is satisfied and that all questions are answered.

Excellent customer service, the rep was very professional. Called me back when she said she said she'll. Haven't yet used this warranty for any claims but it's worth it. Hopefully I don't need it as my vehicles are well maintained.

I called CarShield and talked to Jordon on 1/3/12 to get a quote on my Honda Civic 2012. Very polite and knowledgeable about the insurance I needed on my Honda Civic. He gave me a quote and a discount on my insurance and I took it. Will recommend CarShield to family and friends, thanks.

I called about changing the date of my payment. The young lady helped me with my problem, and I was very satisfied with her way. She handled my problem. And she was very kind and tell me if I had any other problems just call back.

Requested brake and tire services, but they were denied. I was told my requests were maintenance issues. Yet, with one year to go before my contract expires an agent called about renewal of my current contract. Makes me wonder, is it concern about me or CS's bottom line?

I don't know much about cars, but Carshield took care of the problem. We gave that car to our son. Now we are encouraging him to go with CarShield, but we still have two cars insured with Carshield. Great company!!

Order Placement: Lots of time spent. Very knowledgeable. Very diligent making sure I understood the policy details and had all my questions answered. Created appropriate expectations. Cancelling: Made things very easy for me. Appropriately asked why we were cancelling (which was because we decided not to buy the car, or any car). Clearly explained how the process would proceed and how/when I would get my refund. Very personable.

The customer service representative was patient and informative. I would recommend call CarShield to my friends. I will definitely put Car Shield on any vehicle that I purchase. I feel secure and knowing that I don’t have to pay for any major repairs on my vehicle out-of-pocket.

Love it soo far, great job, kind service personnel, keep it up. Glad to have the protection at a cheap price. People have been helpful and kid, love it soon far. I have not used it yet soon can't give my true feelings, but so far service has been very awesome thanks

Thanks for the peace of mind on the road as I know that I have the extra covered on my car as I travel to see my family and kids that are up and down the west coast and you never know what could happen even though you take extra great care of your vehicle.

I check out other auto repair insurance dealers and they could not match CarShield's. The lady I talked to was very informative about trucks and cars. She answered all my questions and explained how your system worked. She also explained and talked about some repair items that I did not think CarShield would cover repairing.

Why describe. You guys don't respond anyway. I have tried numerous times to contact Felipe C (your Agent in charge of claim) by phone at 1.800.531.1925 ext. ** and had to leave messages tagged urgent, with no response. CS did not pay for all necessary and associated parts/labor on my car. My out of pocket expenses were $665.85. Can somebody call me?

It's been a long time for me to be paying for a rental. I get tired of getting hung up on when I call them. They don't want to fixed my jeep. This is the 2nd shop for my jeep to go to. I'm tired. I don't have the money.

No stress. Polite. Knowledge. Friendly person. Laura called me back as asked her to the next day for me to speak with my wife before I decided and Laura did call me back. Laura was quite patience in listening to my questions and responded very well.

My car was totaled 1/5/2023 and right now, I have no car at all. I will use in future when or if I have any need for your services but thank you for being there if I would have need and you have great workers.

I really never speak with anyone but my car service dept always gets a quick response from your office and in turn they are able to do a quick job in repairing my car. I am glad that I have a warranty with CarShield.

Auto Nation Nissan service department replaced the ignition coil and active grill air shutter. I told the Nissan service advisor that I want to use my Car Shield warranty for the repair work. The service advisor called Car Shield. The repairs work was paid by Car Shield and I got my car and I drove home thanks to CarShield.

For the most part the service provided is ok except for the part about not using original parts, which is not stated anywhere, the company has upgraded and let go some companies under their umbrella which is why I stayed with them. I also think they should cover bolts and washers; they are not the same as screws.