CarShield Reviews

My contact with CarShield didn't have anything to do with a claim. I had questions about the contract and the service agent was very professional during the discussion. I recommend, if you are considering purchasing a service warrant on your car, give this company serious consideration.

Bought a plan that covered turbocharger, even had the word turbocharger in the plan title. Turbocharger failed (DTC P0299), claim denied. I would have been better off opening savings account and depositing the monthly charge going to Carshield. I invested $141 per month for two years. That amount would have paid for the repair. All I ever got from Carshield was $57 from the $10M settlement Carshield had with FTC. DON'T WASTE your time and avoid aggravation filing the claim and finding a repair facility willing to work with CarShield. Save money paid to CARSHIELD in an ACCOUNT for CAR REPAIR.

I called to open a claim. I was asked what was wrong, I told them my cruise control had quit. I was told to take to a shop. Not once did you say that ISN'T covered in my contract. 4 calls, 4 different people. Each time I was asked and told them what was wrong. My shop doesn't take CarShield. So again I called and was told where to take my truck. I asked again if the cruise control was covered and this time she looked at my contract and told me, "No. It is not covered." Why didn't the others look at the contract? Why take it to your shop if you don't cover it. Why tell me to take it where I want then tell me I have to take it somewhere else? When the whole time you didn't cover the part anyway.

Very well handled to get right to the point and I have my car back and I will represent this to friends and family. They always been there when I needed it. This is the second round for them being there. Thank you

My elderly father has paid on this policy for years but both times the vehicle needed repairs, it wasn't covered. I believe they misrepresent what the policy will cover to sell it but will go out of their way to deny paying for the repairs. Also, customer service is extremely rude. Complete waste of money.

One of the best warranties in the world, fast and easy process to get the help your vehicle needs during difficult times. Everything happened so quickly, filed a claim, found dealership, claim was approved, Vehicle repaired within days. Easy process, one satisfied customer. Carshield is one cool company who stands and supports behind their customers and gets them back on the road of living life.

Well I haven't made a claim at this point but CS seems to be very professional and organized. Hopefully if I do make a claim they will come through. The monthly payments are reasonable. I only gave 4 stars because I haven't made a claim.

I had top-tier coverage for engine and transmission and everything. My clutch went out of my car and they wouldn’t cover my claim. Just for your information they do not cover belts or timing chains so if one breaks and causes engine damage, they will not cover it. Would not recommend at all. Would give lower than one star as possible. It is definitely a scam 100% to get money. Do yourself a favor. Open a savings account just for emergency car repairs only and you’ll be much happier. Purchase at your own risk, but you’ll end up wasting your money that you could be saving for emergency repair.

Equip my service member has been on my payment plan for at least three months into any mechanics. I guess all the Associates will receive a current copy of my letter being sent. Happy for my Brand New Sentra

Paid $99./mo. For 5 months, no claims. I called to cancel, “Dominic” the phone answerer wanted to know “why” I wanted to cancel. Told him none of his business. He said he had to ask. I said you can ask - doesn’t mean you’re gonna get an answer! My wife made up some excuse and he said why didn’t he tell me. I screamed because it’s none of your business. What an ** … in my opinion. I would not recommend using this company, there’s plenty of competition out there!

CarShield has have my back for the last five yrs or so, I've used CS twice in the past on my 2008 Lincoln MKZ for a water pump problem cost $2500 dollars to fix but my cost was only $100 dollars. You can't beat that kind of Service. So if you own a car, you need coverage, and CarShield is the best way to go from my own experience.

I am so disappointed with my experience with Car Shield, they tried to do everything they could to not pay for my car repairs properly. They underscored the labor cost they underscored the part cost. They didn't want to pay for proper Diagnostics. This will be my absolute last time dealing with Car Shield. I will go to the competition. And I can't wait to get on social media and tell the world how big of a scam Car Shield is. I bet you won't print this one, thank you very much. Willie G **

I saw a commercial for CarShield with LL Cool J in it and it was time for me to do something because my car was getting about three years old. So, I signed up with them. It was easy and my representative was very helpful. Making payments has been easy as well as I have it on automatic debit. I just hope when I go to use the warranty, it works well.

I canceled my CarShield extended warranty today May 5, 2026 after 10 years of wasted money and denials. They covered my vehicle a Dodge Limited Megacab 2500 one time. Official Mopar parts were not used and repairs took 6 weeks at the Dodge dealership. My own mechanic will not work with CarShield due to the nickel and dime effort it takes to get paid through a claim. Claims and time without my vehicle made it a clear choice to cancel.

I reached out to CarShield today regarding my contract. The customer service representative was very helpful and I was very satisfied. I fulfilled my contract for 2 years and so happy that I received 3 years remaining with no payments.

I casually went to their website to get a rough idea of what it would cost. They have called me repeatedly every day since! Seriously it’s excessive. My next step is to file harassment charges… THEY SUCK AND I WILL NEVER EVER USE THEM.

Updated on 04/29/2026: I will now respond to CarShield's response. They say they clearly explained the policy to me. Obviously they didn't. If they explained it clearly, I would have understood it clearly. When I asked someone to review the call to verify it, they put me on hold for a little less than 5 minutes, then claimed that they informed me at 19 minutes and 19 seconds. How did you get to 19 minutes in less than 5 minutes. So I ask for a copy of the call and they naturally refused citing personnel safety. Like, I've already heard the person over the phone so how is their safety threatened? Then they said they wouldn't release it because someone might use AI to edit the call, but that excuse doesn't fly either because you could always counter by releasing the actual call. I threatened to take legal action and force them to release the call until they finally said they would provide a "snippet" of the call. Yet they didn't even do that.

Pretty much what I thought, smoke and mirrors coverage, they can and do use old parts for repairs, denies coverage unless you can document every service maintenance schedule on the car is up to date. Won't cover anything if there is no papers or receipts listing ALL scheduled services performed BY THE MANUFACTURER suggested time or mileage limits has been completed.

I called them. Asked for a price. The ad I seen said take it to any certified repairs. No mileage penalties. (My words). The lady starts asking question completely opposite to the ad I seen example: what do you use the car for....Do you take it to dealer or repair man. I said, "Please just a quote." That's when the real mouthwash was thrown at me. Trying to justify the questions asked me. And a real slippery statement. She said, "I'm trying to get you the best coverage." I was not born yesterday, especially dealer or repair man. That can be hundreds of dollars cost difference and original parts variable.... So I hung up.

I was told to get some kind of good warranty on my car just because it's a luxury car and it didn't come with a warranty from the small dealer I bought it from. Since I can't afford its maintenance, I decided to follow the suggestion. The guys at Audi, when I took my car in for maintenance, recommended CarShield, so I called them to set up my warranty. The first guy with whom I tried to sign up with was really pushy and not listening to what I wanted. So I was going to decide to go on another route. But somebody else called me and won me back. He made everything good, so I ended up signing with CarShield.

My experience with CarShield's rep was very good. I also received the hard copy of the handbook, and it explained everything that they had already told me. I've been with them for a month now.

I gave one star because it wouldn’t let me give no stars. I had a very disappointing experience with CarShield. After paying for coverage and expecting protection, I was told my $250 deductible had changed to $1,000 when I actually needed a repair for my AC compressor. They also only agreed to pay $128.08 toward the repair, claiming it should take 1.8 hours based on a “national mechanic database,” but they could not clearly explain or justify this.

Coverage denied because of the old excuse of wear and tear, even though the handbook says it’s covered. I have been a customer since 2022 and they could not pay a $400 bill.

I had been with CarShield for my 2013 Chevy Sonic. It was a great car but started having a lot of problems after about 80,000 miles. CarShield usually covered most of the increasingly frequent repairs, until my car got sent to The Cornfield last month at 133k miles. I canceled but there must have been some misunderstanding, because I was charged this month. Thankfully, it was resolved quickly and expertly. I want to thank Oleather for her excellent and professional customer service today!

So far no problems with Car shield as far as speaking with an associate who breaks down the cost and explaining what my deductible and balances would be. No further information to add. Can’t complain about the coverage.

The signup process at CarShield was easy. I just called the number online, and someone helped me out with it. Making payments was easy as well. I got this warranty in case anything happens to my car, so I know that I'm covered for anything.

I've been seeing ads about Carshield and with me being a newly single mom, I thought I needed to do whatever to protect my truck and my children. Signup was easy and the reps were very professional. Carshield's prices are reasonable and they work with their clients.

⭐ 1 out of 5 stars — "Approved My Vehicle Fast, Denied My Claims Faster." Contract ID: ** | Policyholder: Jose **. This is my first and last experience with CarShield. I signed up on January 26, 2026 for a Mechanical Breakdown Insurance Policy costing 7,782.00 (162.13 down, $162.12/month for 47 months). They were quick to take my money and approve my vehicle. But when I actually needed repairs on MULTIPLE parts? Every excuse to deny coverage.

Jeannie just gave me one of the best Customer Service experiences that I’ve ever had. I called CarShield to find out if a particular suspension part for my 2018 Nissan Murano would be covered. She checked her resources and went way above and beyond to make sure I received the correct information. She even called the dealership that will be doing the work to be sure. What an incredible Customer service response. Kudos to you, Car Shield, for hiring and training great professionals.

The CarShield rep I worked with was very clear in communicating the benefits and also the pricing. My sign-up experience was fine. What they explained in coverage was good. There was no pressure as well.

It's been over a month and my truck is still in the shop for a transmission. CarShield sent the shop a used transmission and it was worst than the one that came out. Now they are sending another used transmission. This could go on forever. And I'm losing money because I need my truck. And can't afford a rental that I would have to pay for and then get reimbursed. They should advertise used PARTS.

I’ve tried several times to get a price for extended warranty but they just play sales games. Just give me your price. Plain and simple please.

I signed up with CarShield online for full coverage for my BMW and the process was easy.

I have a newer vehicle, and I'm older, so I want to be protected. I went with CarShield for an auto warranty and the rep was very helpful. Explained a lot of stuff. It was a good experience.

I got a used car, and I needed something to cover everything that I possibly could. I went with CarShield and the plan they have and the information I got was good. They were also good at explaining it and telling me what was going on.

Signing up with CarShield was easy. The dealership had made me sign up for a 10-year warranty, and then three days later, called me and said that my warranty or everything except for the electronics was expiring, and I was like, “Hold on.” I was forced to sign a 10-year warranty with no explanation by the dealership that it was separate. It was flat out, “This is a 10-year warranty. Take it or leave it,” kind of thing. I was always under the assumption that the 10-year warranty was covering everything normally on it, and I was like, “I'll have this paid off before the quarantine even expires.” Then three days later, they were calling me and going, “No. That didn't cover that.” But with CarShield, I was comfortable talking with them. And they went when I wasn't about to go back to the dealership.

The signup process at CarShield was simple. Call in, get a quote and pay for it. I’d recommend them.

Signing up with CarShield was easy. I've been with them for a month now.

On the shop end of things CarShield is one of worse ones to work with. We have to jump through a lot of hoops (I deal with a a lot of warranty companies) and they will not pay fair parts prices.. They either make the shop sell the part cheaper then what they paid for or the customer has to pay the difference on top of their deductible. They do opt to send their own part but in all case so the parts have been very poor quality.

I have nothing but good things to say about CarShield. I worked with Dylan. Initially, he told me it was gonna cost me $129, and I said, “My friend who referred me said $99.” He said, "I can give you my deal or some type of discount under his name.” My car is a 2019, but I've always maintained it because I'm a single woman and I’m also a senior citizen. I would always maintain it with the proper maintenance - oil changes and everything according to the mileage. Number one, I don't want to be stranded out in nowhere. We, as senior citizens, often become victims. So all of the things that CarShield offers are in regard to assistance or preparation or to repair, which gives me the feeling that I'm comfortable, it'll be taken care of. I’m down in income, so CarShield is what I need. I'm very pleased with CarShield.

I had CarShield a while before. I went back to it. The rep was very nice, and told me about the deals, what CarShield could do, and what package deal to get. They did good. Something about my car wouldn't turn on. I brought my car to BMW but they couldn't fix what was going on. CarShield didn't cover my amount for the BMW to figure out what was wrong with it. I had to pay out of pocket. I’m a little confused with that. But it's okay. It would have worked out either way, because I would have had to pay the same amount of money anyway for CarShield. I got the big package deal. It should cover a lot of things. If it doesn't cover, maybe there is a way I will leave CarShield. But they were nice and pleasant.

Because I have CarShield now when I drive, am I not worried about breaking down. I signed up over my cell phone while I was sitting in a car. It was all done over a telephone conversation. It was satisfactory, and it wasn't a burdensome process to get through. I have an understanding of what CarShield covers and what they don't. To pay off the contract upfront would be $9,000 over three years. They did not give me any options other than just a monthly payment thing.

Coz she was very evasive when it comes to paying dues fees, had a 2011 GMC Yukon Denali valve job, they did not pay the complete cost. And creepy. Have people sound like thugs that answer the phone, they don't get back to you. Don't buy CarShield!

I heard about CarShield on the radio years ago. A friend of mine had it, and that is what made me sign up. I was at work, and I called CarShield from there and got done in a hurry. I just had to go down to my car and get the VIN for them. It was quick and easy to get signed up. We talked about all the different kinds of coverage.

Everything with this service call was handled very professional and courteously. I have no complaints or problems at this point with using CarShield!!!! I have recommended CarShield to family, friends and strangers!!

I've been with CarShield for a couple of months. Their reps are excellent and I like their price.

BE CAREFUL HERE..there are a lot of restriction on paying claims and deductibles. THEY HAVE NO PROBLEM CHARGING YOU FOR A PLAN... they will have a bunch of restrictions paying a claim.

CarShield seemed to have the most established program. The coverage was close to some of the others. But I needed to just pull the trigger on the vehicle because it's not getting any younger. So, I decided to go with CarShield. They were polite, professional, and knowledgeable about the program. They did give me some consideration regarding the startup amounts.

CarShield is a total rip off. Only paid 15% of my engine issue!

CarShield's rep was very knowledgeable and it was very easy to sign up. I got it on auto pay. I'm trying to pay it before the date because I don't leave my card open. I got the hard copy in the mail and I got the card in my wallet. The price is neck to neck with my insurance. I would like to see it lower where I could get it down to $125. $150 would be great. But it is what it is. I've heard nothing but good things about it. I feel safe, having to own the vehicle. If something goes wrong, I will be covered. I would recommend CarShield.

The ONLY thing that disappointed me was that my Old Timing Chain was not reusable so therefore Carshield should have reimbursed me the $1,100.00 that I paid out of my own pocket!!!! I am on Social Security Disability. This was a lot of money for me to put out when this part is eligible for reimbursement!!! I called & spoke to many claim specialists prior to the finalized claim & they agreed with me. Unusable & No Good is the same as Failed!!!

I think Car Shield is dumb! I am tired of hearing about it on TV. Just because celebrities are getting paid to say it is good doesn't mean it is. If I need an engine or transmission I would just scrap the car. Anything else I would just put on my credit card and give them the money instead. This to me is more peace of mind than the hassle of Car Shield. By the way, how much did Car Shield gross last year?

Carshield is a scam, a lie, total BS. They sucks from A to Z, W X Y Z all the way to the end! Don't get scammed! I had an extremely frustrating and disappointing experience with CarShield regarding the extended warranty I purchased for my 2017 Ford F-150. What seemed like peace of mind turned into a complete nightmare when I actually needed them to step up. I filed a claim to replace the turbocharger, a major and expensive repair that is exactly the kind of issue you expect an extended warranty to cover. Instead of honoring the claim, they denied it based on what feels like a technical loophole. They argued that a component connected to the turbo—the intercooler—was not covered because it is considered a separate part.

Manuel, the rep from CarShield, answered my questions and presented a couple of different programs we could go with. The signup process was easy and quick, and the price was good.

American AutoShield (CarShield) absolutely the WORST company I’ve done business with! I bought what the CarShield representative said was “The best coverage” for my 2014 Ram 1500 back in 2021, $120 mo. So I trusted her and Rapper/Actor Ice-T on the commercials! First year, my key fob ignition went out. Carshield contract shows it covered ignition switch, BUT since it’s called a FOB ignition, they didn’t cover it! Cost me $440 to repair!

I always had CarShield in mind when it came to extended warranties. I value my car and trucks very much and I want to make sure I keep them in good condition and that they stay that way. If something happens, I know that I have coverage to make sure they will get fixed. The rep who signed me up knew what he was doing and I had no problems. I’m very satisfied with the price and my payment comes out of my check every two weeks. and I'd recommend CarShield to anybody.

Car shield is the worst company I've ever pay four years. I file a claim and it was denied. They was my first claim.

CarShield was very popular and we had seen a lot of commercials for it, which made us decide it was something we should look at. We’ve had extended warranties before on other vehicles, and the car we got CarShield on no longer had a warranty and was just reaching the mileage, so we wanted the protection. We started comparing different providers, but we didn’t even go through the full process because CarShield was the first one we looked at and the terms were favorable, so we didn't feel the need to look any further than them. The rep explained the terms and cost, and the signup process was easy. The information was good and thorough. Based on experience with a previous vehicle where we had to use a warranty, having one is important. If you have a car that still has a lot of life left but no warranty, it’s worth having. We feel protected and the experience with CarShield has been positive, and I have recommended the product.

My Dodge Charger is 13 years old and if something goes wrong, a lot of things are very expensive to get fixed and I didn’t want to deal with it. I saw CarShield’s number and got the warranty at the spur of the moment. But I ended up having to get out of it because there was no documentation of regular maintenance on my car, and proof of getting oil changes. I have a friend who does my work and I don’t go to a regular shop. Otherwise, CarShield is a great company and the idea behind it is awesome. I just couldn’t use them. So, I didn’t have a lot of experience with them, but what I had was good. Dealing with the reps was very positive and friendly. They were very cordial and when I called to cancel, it was not a problem. They didn't give me any hassle.

I recently was in the Fairway Ford Canfield Ohio for some issues my 2018 f150. Oxygen sensor, rear window defogger not working, and a charging warning light. I first called your customer care and was assured repairs were covered. Fairway informed me that you would not cover the charging issue, or the rear window defogger. I have been religiously have been paying you for two vehicles since 2020. I am very displeased with CarShield!!! And really am looking into talking to me attorney looking for some kind of resolution.

I had good experiences with CarShield in the past, until they started jacking up the rates too high, and I had to stop it. I recently got started with them again because they gave me lower rates. Also, I have an older vehicle and a lot of places really didn't want to cover what I needed. Most of them would only offer me the standard transmission, but CarShield was able to offer me electronics. I have an SUV, and a lot of them don't like to cover the trunk actuator switch or any electricals. Signing up went pretty smoothly. Even the first time I had it done, I didn't have any problems. The new one they gave me this time was the key tag and the cards. I hadn't had that before.

I had a warranty on my car that I wasn't happy with, and I was looking for an alternate protection for my vehicle. I was evaluating some of the choices, and the thing that really drew me to CarShield was the customer service that was exhibited when I was inquiring about the policy. The representative was very good, very in-depth, and worked with me through it to make sure that I got exactly what I needed. He didn't over promise and under deliver. He really took the time to talk to me about it, and I appreciated that, because I didn't feel like I was being rushed to sign the paperwork and take on their services. I felt that he actually took the time to evaluate what my needs were, and then look at what the company could do to match that.

I had a 2016 Camry with over 20000 mile and transmission went out. Took it to my mechanic, paid my deductible and car was fixed. If I had not have Car Shield, the bill would have been almost $4000. out the door and being on a fixed income, I could never come up with that kind of money.

Does not provide adequate coverage for luxury repairs. I cannot recommend CarShield based on the breakdown of costs I received during a recent service visit. After three months of paying for a policy, I discovered that I would still be responsible for the majority of the repair bill. My mechanic warned me that their payouts often fall short of industry labor rates and part costs. If you are looking for a service that covers the bulk of your repairs, this is not it.

I had CarShield cover a work van. I've had them on a couple of other vehicles as well. I did a claim with one of them. It was easy. I called them first because it was a weekend, and then they took over from there. They took care of the issue. It's a two-edged sword. In the small print, they only replace it with parts that are not new, and I had not read that. So, that was the only disappointing part. I've already recommended CarShield.

Just like any other warranty company, the print can be defective to those of us who sometimes have trouble understanding contracts and automotive terminology. So yes much of what we need done may not be covered under the contract but much is. I've been denied or have had to pay out of pocket for most of my claims but this last claim may go in my favor. I just wish things were more clear when it comes to coverages. For instance, my daughter's car have a dual clutch. So because of that they would not pay for a new or rebuilt transmission. Because inside the transmission is a part that is not covered by the warranty. So she traded the car in for another one and she dropped Car Shield.

I am very pleased with my CarShield experience. All the phone conversations were very friendly and timely. The text messages were appreciated. The updates and explanations from the inspector were great. Very pleased with the settlement. When I purchased the CarShield I was just thinking about major expenses like engines and transmissions and did not even think about the kind of repairs recently. Very Pleased!

I needed assistance updating my payment method and ask could I change my Due day, CarShield assistance me on both without any problems. Thank You CarShield. The lady on the phone was very friendly.

I saw the ads for CarShield all the time and I thought I'd call and see what it's all about. I talked to a young man and he was knowledgeable. He was thorough and explained everything to me. I got the package that covers everything and it’s a good price. They worked with me on the payment, and I do it monthly.

The rep from CarShield called and told me about it, and signing up was very simple. I’ve been with them for a couple of months. The price is fairly reasonable and I just have them take the payment out of my checking account.

I’ve had my policy since I purchased my truck in February 2025 I’ve never had a claim. When I signed up for coverage, I was excited. I just purchased my truck. I was telling the representative what I was gonna do with my truck that I was gonna use it to hook up to my horse trailer and follow my friends around to Barrel races around the country. Adventure to say, talk that poor kid’s ear off. A year and a half later, when my vehicle was serviced by an express oil change near my home, they failed & my engine blew. (Long story)

I saw CarShield on TV and just about every third commercial is about them. They're probably the biggest company out there and I can't even think of another name, which is why I signed up with them. I pay 99 a month and they draft it out. I have recommended CarShield to people on my own. It’s been a few months since I dealt with a rep, but it had to be good since I would have remembered it if it were bad.

Updated on 03/31/2026: Still claim not paid. Now they want me to pay $800 to complete claim. Their ads claim "never pay for a covered claim again". Certainly not the case in this claim. Obviously it's covered, so just pay the whole claim.... I'm afraid the shop is so disgusted in dealing with Car Shield, they may tell me to take my vehicle elsewhere. My truck has been the shop for over 70 days! All over $2000.00 bill. Shame, shame, shame. You are welcome to call me.

I heard about CarShield online and I decided to purchase a warranty from them since they answered the phone. It’s for a used car, and I don't know any of its history. Everything went smoothly during the signup process and overall, the experience with CarShield was good.

This company is terrible, my husband has had Carshield for 7 years and in those 7yrs we filed 4 claimed. They honor one, of course a simple part.... They claim to put the customer at ease which is a lie, if anything they make it worse.... They don't call the customer with any documents they need if they do need any. They assume the garage should which is ridiculous because they need it to continue the process.... They lie and make you feel helpless... My husband's truck was in the shop for over 7 weeks and in that time they made everything so stressful back and forth on my part mind you having the garage to do more work to try and get out of paying, we was so stressed out with all of daily life and added bills.

My experience with CarShield was absolutely horrible. It feels like they're happy to take your payments, but the moment you have a claim, everything changes. My vehicle was stuck in claim status for three agonizing weeks, and to make it worse, I couldn't even get in touch with their adjuster. They consistently refused to pay the full amount for my repairs and played games throughout the process, forcing me to call them repeatedly – sometimes several times for a single issue – just to get things moving. Honestly, save your money; you're far better off without them.

They came through for my Dodge Durango. It needed a lot of work on the engine. And my dealer was so happy to work with them. Saved me a lot of money. TY. Just wish they would of let me know the outcome of my vehicle and it didn’t take 2 weeks to fix but it was worth the wait. TY CarShield. ❤️

I drive a 2006 Jeep Liberty and I've got 179,000 miles on it now. I signed up with CarShield from talking to other people that's got them. They have good reviews as well. Everything's been great every time I've talked to them. They have great customer service. I haven't had any claims yet but I like having good insurance. With CarShield, you've got some security knowing that you've got it in case you need it. I'd recommend them to a friend. I checked with another company but their price was 100-some dollars a month more than CarShield so I held on to CarShield.

I am very dissatisfied with Car Shield because my claim was denied and my contract was cancelled after I paid them premiums for a year. They reported the denial and the cancellation was due to a miles discrepancy when the policy was purchased. However, if there was an issue with the miles reported at the time of the policy being purchased it should have been rectified at that time, not used a year later to deny a claim after a monthly payment had been collected.

The experience with CarShield was not what they advertised it to be. When you pay a monthly fee without fail, you should have comprehensive coverage. The the whole premise of having coverage is to have a worry free experience. My experience was scrambling to get a rental which should be car shield priority for the customer. I shouldn’t have to wait until a diagnosis of the vehicle to be approved for a rental. I should have been given a car 24 hours after towing. Instead I had to get a car at my expense! To add to that, I didn’t get any coverage on my repair.

I'm an older woman and I need my car to stay in good shape, and it gets expensive at some point. I heard a lot about CarShield. When they called me, I thought that the way that they made things seemed like a good idea, but it ended up being the worst decision I made. They were horrible. They wouldn't pay for anything. I wasted a lot of money with them and I could never get them to do what I was told. I just took them off and canceled.

Representative very friendly and helpful, did everything to keep me as a customer. But my finances couldn't do it. I will be back when finances change. Representative very knowledgeable and does her job very well.

CarShield is doing what they're supposed to do with me. I needed a motor fixed in my 2008 Cadillac CTS and they repaired it. They recommended a shop and fixed my motor. I had to take it back, and they warrantied that. So, it was all good. I was unhappy with their rental car policies. Other than that, they haven't disappointed me yet. I would recommend CarShield to anyone that has an older vehicle. In case anything happens, they'll take care of it.

I'm absolutely disgusted with the CarShield claims department. I had 3 different reps promising to get back over a two week period. After okaying the work by a shop, they told me that I was responsible for $162.23 after the deductible and CS' payment. Job was $643.08-$250, CS paid $230.85..that left me on the hook for another $162.23. They it was for miscellaneous expenses.. I have immediately cancelled my contract with car shield. Endurance has a better contract, cheaper price, lower deductible, a much better website.

My CarShield experience has been okay. The first time, I had to pay out of pocket, which was not my intention. This time, the car is in the shop waiting on a diagnosis to be performed. I've been with CarShield for a little over a year now. My plan includes roadside assistance. The first time I submitted a claim, I spoke with a representative and I wasn't in the mileage range. This time, I filed it online and then I completed it through a phone call. I was told the claim process would take 24 hours, but I was able to submit the claim online and then I called them 30 minutes later to get it to where I can drop the car off at the auto repair service. CarShield has contracts with a few different places, and there is one not being in town. It's probably 30 miles out that I had to drive it to.

I was upset that I had asked CarShield to give me a little time to pay my Camaro bill because I'm always late with it, but I do pay it. When I did call to make the payment, they said, the day before, it had dropped. So, they gave me a cheaper coverage. I was very upset about that because I had asked for more time and they told me it was fine but when I called, they had dropped it from the platinum to the silver on one of my vehicles. Other than that, my experience has been good.

CarShield was the one that my dad had, and I used it in the past, too. I like the service and the peace of mind knowing that if something was going on with my vehicle, it's covered under the warranty, and I'd only have to pay a deductible versus thousands of dollars. The reps were informative and were able to tell me what I qualified for. They were knowledgeable, very friendly and didn't try to push me into getting something. I have a 2017 Chevy Silverado and I had to get my transmission replaced about four months ago, and everything went fine. I'm happy with CarShield. If you have a vehicle, you should get a warranty from them.

I Googled car warranty companies and based on the reviews, I went with CarShield. Signing up was simple. I just called and talked to a representative, then I gave my mileage and what I wanted. Getting started with them was easy but it was a little pricey. One time, I took my car to the dealership and they put something in the notes saying that it needed a transmission. I had a claim with CarShield and there was a lot of backlash that was coming from them talking about they didn't know if they were going to be able to cover it. Then, I cancelled my warranty because I ended up trading in my car.

My familiarity with CarShield was a deciding factor in choosing them and overall, it was good speaking with the reps. But I was evaluating the whole time if they were telling me the truth or a lie. I got full coverage and the signup process was simple. The price is comparable for the type of coverage that I'm getting. People can decide for themselves whether or not the warranty is worth it to them.

I've seen CarShield on TV and I like the fact that they help people out with some of the expensive stuff. So, I signed up with them. In the beginning of the month, I found out that I could add an aluminum package to my plan, so I called in. I spoke to a person and they said I could do it. So, I told them that we'd do it, but they should move the payment from the 6th to the 20th because I wouldn't have enough to cover both. He said he did that, but I came to find out that he did not do that. Both payments ran and that overdrew my account.

This is a terrible company. I have been waiting for 2 weeks to get my car fixed and they still haven’t OK it. Said they were sending an adjuster out to look at the car. That was a week ago. I called today and they haven’t done anything. Now they want us to send pictures and videos. They have lack of communication. I would never recommend this company to anybody. I am going to find somebody else that I can put a warranty on my car. I’ve been paying them for two years and never used it and now they’re screwing me over. Think before you sign up!!!!

I was very unhappy with Car Shield considering this is my first time Customer using my Benefits. My car has been in the shop since March 9 – March 10 and it is now March 18 and we’re nowhere close of getting my car repaired. It took forever for the inspector to even go out to my car to get it inspected and the rental car that I am in is now expiring tomorrow, which is March 19 and I still have no car. The communication with car shield and the repair shop has been horrible and me being a customer I feel like I have suffer with all this and I really need my vehicle considering I am a grandparent a mom and a wife who takes care of a lot of stuff here at her household, but I can’t do it now because I have no car.

I received a call from someone from CarShield and missed the call. So I called back and it was stated my payment didn’t go through. Come to find out my card had expired, so I gave them the new one and the young lady was very helpful and professional.

CarShield is kind of tricky. After I had bought my 2013 Cadillac, I decided I wanted to get something at the time and I picked CarShield. I just wanted to have something in case a problem came up on something major like the engine or the transmission. People kept telling me they weren't that good but I know they won't have us pay for stuff.

I needed an extended warranty due to the age of my car and having no coverage, and when I started, CarShield was the only one in the market. I've been with them for quite a few years now. I've never had a claim but every time I call with a problem or a concern with my coverage, the reps have always been courteous and helpful. CarShield is tops on the market and if you’re retired military, you get a discount. Also, they take payments by the month, whereas the other outfits that are doing the coverage, you have to give a big down payment. CarShield has good coverage at a great rate.

CarShield is by far the best after-market car warranty company I have ever experienced. On top of superior customer service from every person I spoke to, they went above and beyond to ensure that I not only got the most coverage for the money but alerted me when the premium was set to go up and asked a supervisor to make an exception for me due to a bank issue with a card. That in and of itself shows unbelievable honesty and the type of company that you seek a long-term relationship with.

CarShield is misleading! They tell you they will fix all kinds of stuff… But what they don’t say is that you have had to saved every single oil change history. And then when you do gather all of them, it wasn’t enough, they need more years and then once they get them they give another excuse, they then say you got the oil changes to far apart, even when you use synthetic oil or your owner’s manual say every 10,000 miles and you're doing it 6000 mile. But yet they want your oil changes to be every 5000 miles… So they give you the runaround over and over again…. All types of excuses and things they need just so they don’t need to pay for your repair. In our instance, it’s a new motor needed. On a vehicle we have token great care of and maintained well… They are a misleading company and an awful one to deal with…. Very disappointing!

I would give it a zero if they would let me. Have two Car Shield plans. Never submitted a claim in 3 years when both cars need repair. First shop wouldn't work with Car Shield. Second shop did the work; but Car Shield denied over 200 dollars worth of rental car reimbursement, when I had used it less than I was entitled. They paid the partial claim and said that is when the rental ended. You can't even argue with them. They don't care about their customers at all.

I wanted to try out CarShield, but they weren't a good company. I signed up with them and in the end, I didn't like what I had. I had to file one claim, but they gave me the runaround on a couple of things that I didn't care for. Then, they covered a small portion, and I had to do something different. So, I'm no longer with them.

Wow, this is amazing all the negative reviews that I read. I am starting to see why there are so many now from my own experience. Customers work hard to try to pay for a service that they are hoping to get. I have been with CarShield for 3 years and I filed a request to have my transmission fixed. The request for service was called in on Monday, March 9, 2026, and the Service Advisor told me that CarShield told him that there was a 24 to 48 hours turnaround for an adjuster to come out to the repair facility to take a report on the vehicle. Now the adjuster came out, I was told his name was James ** and the report was given to Corey **.

I have several cars and I needed to make sure I wasn't paying 100% out of my pocket, so I decided to get an extended warranty. CarShield sounded like they were going to be great based on the commercial that I saw, but they weren’t. My mechanic wanted to use a regular or a GM part, but CarShield would only pay for a small percentage of the part because they thought they can get it cheaper. They also didn't want to cover certain things. I ended up paying for it myself. So my experience was not good with CarShield and I am not with them anymore.

After completing my 3 month initial waiting period, my check engine light came on. I took it to a mechanic that they work with thinking it would be an easy faster process. Well shame on me. It has been a month and they are not wanting to cover the cost. They keep asking for “more” information from the mechanic. They have given them all the information but they still want more. I am frustrated because like everyone else I need my car! I’m not sure what will happen. My guess is they will find a way not to pay. But they are still taking $160 out of my account every month. DON’T WASTE YOUR TIME OR MONEY.

My vehicle was out of warranty and because of price point, I purchased an extended warranty from CarShield. I've been with them for about three years and I recently made a claim. The service people submitted everything and the whole process took five days. I have a preferred mechanic where I bring my vehicle and overall, my experience with CarShield has been great. They've done everything they said they would do and I would recommend them.

I got CarShield on my 2010 Camaro and my 2017 F-150, so I've been with them for a long time. I have the powertrain because of the miles on the car, and the price for the Camaro is decent. But the price for the F-150 is not. Filing a claim is neither easy nor difficult. Their first line of defense needs to be replaced because they're the first people who try to turn you down and they give you such a hard time. But once you get past them and you get to the escalation department, they're amazing. If CarShield were to get rid of that first group of people, they’ll get better reviews.

I had Endurance at first for about a month until I found out that they would fix your car only up to the value of the car. And then, it was only good for so many years. I was looking at the length of time you could have CarShield compared to the other warranty places and it is a lot longer. I had a claim at the beginning of November and it was very difficult. I got the car towed out to Nissan, and they checked the car, and let me know all the things that were wrong with it. We contacted CarShield and the inspector supposedly came out in two days to look at the car, and it took him more than a week to get out there. When he finally came, it took him forever to turn in the paperwork on the inspection, and he didn't even turn in all the paperwork he was supposed to turn in. I didn't get the car back till after my birthday, which was on November 14th. So, it took close to three weeks.

I had a CarShield policy for a little over two months at one point, and I had to file a claim. Within the timeframe, the salesperson tried to convince me between one day over the other to not honor a claim. So, I ended up deciding to move on from them because I had followed the guidelines of my policy, but he was trying to find a way not to honor the service contract. They said that the vehicle had a pre-existing condition. That was what he tried to roll. I didn't appeal it. I cancelled my policy at that point. CarShield's reputation is good based off those who are really passionate about executing the mission statement of the company.

I had an issue with my car, and I took it to the mechanic. He did his diagnosis and went back to CarShield and told them what it was going to be. They said they were going to approve half of it. There was still a faint ticking that he noticed after he fixed it and he told them he would have to take the other half of the engine off so he could fix that, too, because it was caused by the same issue. I ended up having to come out of my pocket almost $3,000 because CarShield did not pay for it. They didn't give any good reason at all, which is the reason why the mechanic backed me up and wrote a letter of support stating that they've never seen any warranty company deny a claim that has something to do with the original diagnosis. It had made no sense at all.

I gave CarShield the information they needed, they told me how much it was, and they set up the payment through the bank. They were all very friendly and professional. The warranty covers the power train, because I bought an old 2005 Ford Escape, and I could not afford the whole car. Everything was very pleasant during the sign-up but there was one bump in the road. I signed up for that Endurance thing because they told me it was cheaper. Then I started to cancel the CarShield. But I spoke to a young lady who got it all straightened out for me so that I could go back with them, and they lowered the payment a little bit. I'm old and on a very fixed income. So, anything is expensive to me. But I must be satisfied with the price because I'm keeping my CarShield contract.

Took me 5 attempts to speak to a REAL Person who could connect me with someone who could assist me. If this had been an emergency, what could have happened? What about someone calling with a phone battery about to die? Dell, the agent I spoke with was WONDERFUL to deal with!

I had CarShield, but they didn't want to cover anything. I only got it because my boyfriend at the time had it. But they got to where they refused all of his work on his truck, too. So, we both canceled. Everything that we had problems with, with the air conditioning on mine, they kept saying it wasn't covered. My boyfriend had a problem with his transmission, and his wasn't covered. He got mad, and he canceled his as well.

I was with CarShield for a while and then I quit, but I went back and tried again with my 2018 Elantra. The first time I had CarShield, I only had one problem, which was the radio, and they covered that. The only problem I have is that people keep bugging me and calling, saying they can lower the price on CarShield, but I don’t pay it any mind. I haven’t had any problems with CarShield and others should give it a try.

I am truly upset for what you did when it came to paying for the parts for my truck. Now you advertise you only pay 100 dollars for your deductible, now Pep boys says you argue about the cost of the part they needed to fix my truck. So you decided to make me pay for most of it. Now the total cost was 172.55 and I paid 85.19 plus my deductible and the total was 185.19 I paid out. The cost of the part they needed was too high so I had to pay some of it and I think that was petty on your part because of what you are saying on TV and what you did to me is a lie. Now I paid but I am very angry with you. If I am asked about my treatment, I am going to tell people how I was treated.

I wanted to have something in place that will help with any sudden maintenance issues to cut the cost on how much it would cost to fix it, and I looked into extended warranties. I went with CarShield since I wasn’t too familiar with any of the other companies out there and I heard more about them. Then, my father also has CarShield. So I didn't do too much comparison with other warranty companies. The reps have always been friendly, very helpful and knowledgeable. I've always had a great experience talking to them whenever I needed to have roadside assistance or any type of claim to call them about. I like their customer service. My payments are always on auto-debit. Sometimes, I wanted to take it off because I wasn't sure that I was enrolled in it. But it just always seems to come out. But even when I've had it where I had to switch accounts, I would just pay it on the app.

CarShield is charging people way too much for the deductible and the insurance, which is why I left them. Most repair costs typically range from around $500 to $800, and you have to pay $500 of that, while the coverage only contributes $100 to $200. The consumer isn't happy with the cost of the deductible. We understand the price but in comparison to some other companies, like Endurance, that’s a little bit too much.

I had had CarShield before with another vehicle for about five years, and I never had a problem with them. My girlfriend ended up totaling the vehicle that I had. It was too old, but I purchased another truck, and I got it insured with them. I filed a few claims. I had a Chevy Malibu, and I had problems with the transmission, the water pump, and they did something to the front end. They took care of their business.

My warranty just ran out on my car and my insurance went down by $1,300 a year. So, it was important for me to get the extended coverage. So now, what I pay for CarShield plus my insurance equals about what I was previously paying for insurance alone. The sign-up process with CarShield was very easy and the guy was very knowledgeable, thorough and pleasant. CarShield’s month-to-month contract suited me. I just had to pay out $2,000 to get my car fixed. It’s normal wear-and-tear things, and they don’t cover it. The list of coverage includes anything electrical, such as your starter, ignition, air conditioning, heat, engine, and transmission, as long as you change your oil regularly and do upkeep. But they don’t cover brakes.

I have not use my protection yet. But my experience with customer services has been great. I have spoke with two customer service repersentive and they both were very informative and knowledgeable. Thank you.

My husband had CarShield on his car, and I decided to take it out on my 2019 car that's paid for. However, I canceled it in January. My car is a 2019. When I needed some service on the car and that I needed shocks, they said that that was cosmetic. I realized then that I didn't do enough research with them because I didn't know what they paid. I was going by what my husband said, but he also said that they wouldn't cover something for him. I was paying $90 a month, and if anything happened to my car like when a motor goes out, I would just get another car because a motor cost $6,000 or $7,000. I wouldn't want to put a new motor in a 2019 Santa Fe. I just feel like I didn't do enough research on CarShield.

I had an extended warranty attached to my vehicle and it expired, and I didn’t realize it. I had an issue with my gear shift and hadn’t fixed it. At the time, my warranty was expiring and when I contacted my warranty company, they said I couldn’t renew until I repaired it. And that made me look into CarShield. I saw them regularly on TV and thought I should hurry up and put a warranty on the car before something breaks.

If you want to pay money to add complete and utter frustration and outrage to your life, this is the plan for you. What in some ways amuses me, is that the person that recommended this horrible way to waste money to me, now hates them even more than I do. Find another way to save money or simply pay for whatever repairs your car will need. Carshield is not the way to go.

Signing-up with CarShield is self-explanatory, very easy and convenient. The representative is very nice. The package that I have is essentially a manufacturer's warranty on the car.

I'm still going through an experience with CarShield, and it's not been good. I'm in the process of trying to get them to pay my claim. It's going on three months now, and I still don't have a yes or no. They've declined the claim several times for no reason at all. The last thing they sent me were receipts that already showed that the work has been done on Carfax, but they wanted me to go out and get receipts. It clearly says on Carfax that I had an oil change, but they said that they needed the receipts. They needed proof of my proof. It seems like they wanna prolong everything so I continue to pay the monthly fee.

After giving the car information to CarShield, they chose a plan for me. But thought I was gonna get a cheaper price and that there would be some senior discounts. The rep that I dealt with was very business-like. It was okay.

I get extended warranties for the cars that I buy. I fix them up and try and keep them. If I get tired of them, I trade them in. I have a 2015 RAM which CarShield covers. I have them as back-up to take care of my car. The reps were really nice about it and very helpful when I signed up. They were very knowledgeable as well. I had two payment options - a more expensive one or a cheaper one, and I went with the cheaper one. I have received the hard copy of the contract but my VIN is wrong on the card. Other than that, CarShield is a good company and I'd tell others to get it.

I signed up with Carshield over the phone and it seemed like it was relatively easy. Their reps have been straightforward. We've used it numerous times. My most recent claim was for my front main seal on my pickup. I had it fixed five years ago down at the Dodge dealership here in Fort Collins, and it had gone out again. I know it was a little more of a challenge to get CarShield to work going through the Dodge dealer. Because they were, in fact, Dodge dealer instead of an independent shop. But finally, they'd come through. Dodge did my turbo also and it was a challenge then. But it all finally came together and worked out. I'm glad we got CarShield.

CarShield was the first one I contacted right after I bought the car. At first, the rep said $100 and I said I would get back in touch with him. He went down to $79 and I signed up. They take it out of my account and I’ve paid two months. But I'm thinking about dropping it. I got the contract and handbook but most times, you don't have a chance to look at what comes in the mail. We're trying to trust what the person saying that’s what you bought, and I hope I don’t need it. But it's just CarShield puts my mind at ease since the Fiat is a used car.

I needed a warranty on my older vehicles. I looked at a few companies and saw Carshield on TV. They had the best price at the time, so I signed up, but I would tell friends and family to make sure they understand what coverage they have because sometimes the representatives don't explain it like they need to. I still pay for my own oil changes. I've been paying for three years, and I never had to use Carshield. Where is my money going that I've been paying for three years?

I just signed up with Endurance ‘cause I heard that it was a good plan. My buddy said Endurance is a very good company. The sign up process seemed fairly easy. It was a very courteous phone call. I've had nothing but good things to say about Endurance.

I’ve had CarShield for 2 years. My first claim. Had transmission sensors issues issue on my F150 truck. I contacted an authorized repair shop. They contacted CarShield and obtained authorization. Process completed in a matter of days. Truck was repaired and I am one pleased customer. Highly recommend CarShield!!

It's always good to have a vehicle warranty. I figured I was retired and I don't know a thing about these cars. The older ones, I did. But these new ones, I don't know. It's all electronic. CarShield was a pain in my butt always sending me letters and all this advertising and, "Join us and buy from us and we'll fix your cars." I said, "Okay. Here you go. Take my money and you better fix my car when it breaks down." I haven't had dealings with CarShield other than signing up. The rep was a bit pushy, but he's a nice fella. He explained a lot of stuff about what they cover and all kinds of electronic stuff and, "We'll fix this and we'll fix that." He explained himself good. He also gave me a bunch of offers. I kept telling him no and he kept coming down. I settled for the last one, which is 99 bucks. If nothing breaks down, it looks like I'm wasting my money. But when my car does break down, I'll make up for it.

Signing up with CarShield went well. I was with the company before, too. This particular time, the number that they started off was too much. For three times, I said it was too high. The fourth time, they got it to a number that made sense to me. If that was the number that they could have offered me in the beginning, why didn't they just start there? They could have stayed firm on that number versus starting me way up there and then letting me go down to something that made sense to me. That would be my only thing right there. I'd recommend them. I got a BMW covered and I'm on a monthly payment scheme.

The cost of car repairs is out of control. I decided to get an extended warranty and chose CarShield because of their good price and their reputation. Also, it wasn't an upfront cost. It is just a month-per-month basis. I'm paying monthly, and they allowed it to be automatically deducted from my checking account. So, I don't have to send them anything. Also, they let me pick the level of warranty coverage that I opted for. As far as their customer service reps when I called and talked to them about signing up, they were friendly and helpful.

CarShield was very quick to check an issue discovered when my auto repair company were doing an oil change. If it was handled quickly, it would save very costly repairs. I was very impressed with Car Shield sending someone to confirm the issue as well. They were able to approve the repairs quickly and I was very happy I had chosen Car Shield!

Please ask your questions before you sign because they say they cover it but they don't cover everything. I had one thing that need to be fix and they deny my claim. They are very sneaky & the commercial is not true.

My factory warranty expired for my 2022 Jeep Wrangler Sahara, and I wanted some protection. I went with CarShield. I've read some stuff about them, and I didn't see any negative reviews about them. They also offer easy cancellation. They're also month-to-month, and they're not on a contract. That was a positive thing for me, as well. I also liked that you can go to any certified mechanic and get your work done. When I signed up with them, the reps were professional. They explained to me what I was buying. They were telling me about the different plans that they offered. I also chose the credit card as my payment option. It was an easy and pleasant experience.

The sign-up process at CarShield was fairly easy. The rep asked me what I was looking for and I told her that I needed bumper-to-bumper coverage. I bought the platinum package, which covers motor engine, transmission, starter, alternator, and air conditioner.

The lady from CarShield explained to me that the power train for my car would be covered. When I went in depth and asked her about specific things, such as my radiator and items to that degree, she explained that those things were covered as well. Those are the things that make my car operate. I wanted to make sure that if those go out, I will be getting assistance. However, I did not feel like I was able to achieve the coverage that I was looking for, so I let it die out. I let them fizzle out this month because my radiator did go bad and they did not cover it. They said they only cover the water pump. The water pump wasn't what needed to be changed. So, at that point, it was no good to me.

While driving check engine light came on. Started to misfire. Made it to dealership and had it checked out. Said it was an injector. Changed it still the same. Found it was computer module. Got a rental. Three days later after back and forth had it fixed. Car and part sat for three days. Rental was supposed to be covered by the time it was fixed. My deductible and extra I paid for rental. If they would just have fixed it like they did it would have all been covered three days sooner. They paid half the bill. Told me I was responsible for the rest. when I first bought my plan I was told I only pay my deductible.

I have a 2018 Chevy Cruze and I was looking for coverage to get a replacement for my vehicle because the replacements are expensive these days. I don't have any money to pay the repair shop, which can be costly, so I decided to get a warranty. CarShield had a promotion in TV shows and on radio that they’re the best coverage, there's no deductible, and they will cover 100% of the cost. I signed up and I pay monthly, but I didn't get the coverage I wanted. There's no security. They always say that they're gonna fix something and they never do it, and the promotion that they have never comes true. They have bad service and I'm unhappy.

In July, 2021, I purchased a used car with low miles and in rather good condition from a reputable dealer; however, without purchasing an extended warranty. I joined Car Shield for car repair protection in case repairs were needed. After three months of owning the vehicle, I began experiencing various mechanical issues over a short period, including faulty electrical wiring and a defective engine oil sensor. In addition, a replacement radiator hose. I took the car to an established dealer of my car's make, in this case, a Chrysler dealership. Every time the dealer called Car Shield, the dealer was told these parts were not covered. Furthermore, the dealership's advice was to drop Car Shield because the experience with other customers was the same. So, I did and never referred to them again. Buyer beware.

I decided to go with CarShield after owning my vehicle for several years and starting to worry about unexpected repair costs. Like most people, I was hesitant at first because extended warranty companies often get mixed reviews online. After doing my research and comparing options, I felt CarShield offered the most reasonable coverage and flexibility for my situation.

Getting the coverage from CarShield was easy. They went through what they do and what's covered and what's not, which the average person doesn't know about cars. And when they tell them, "Well, we cover this and we cover that and timing chain and all of that," the average person doesn't know all of that. They don't know where a timing chain is in a car. They don't know if a car does have a timing chain. But see, my husband was a mechanic. I know some different things. So, they named a lot of things that that cover.

My truck and my other cars were out of warranty. I was watching it on TV and saw CarShield. Whenever I take my vehicle to wherever I'm gonna get my car repaired, I just show them my CarShield and they call it in. The last one was on a check engine light and a motor mount on my wife's car. The claims process took two days at the most. I spoke with CarShield once, and they were very nice and attentive. Everything’s been fine.

It was fine signing up with CarShield. It was something I needed and I wanted to find myself a good company. But CarShield did not follow through. When I went to start my car, it wouldn't start. I called to get help from CarShield but they said I had to call a tow truck. I called a tow truck but they couldn't help me either. When I mentioned CarShield, they hung up on me. CarShield is not helping me out in the way that I need them. I'm paying them 80 some dollars a month and now I can't afford that at all. That's a lot of money for me because I don't live on much now. They take my money but let me down when I needed them. I was very disappointed in the treatment I received.

I'm 24 and I have a 5-year old. I was trying to make sure that I could feel safe with us in the car. I signed up with CarShield and the process was okay. I got a letter saying that I could get an insurance for $109, which is what I'm paying. They went over the different plans they had. I wanted something else, but they told me that I couldn't get that plan because of the year of my car. I now have something on my dashboard going off and I'm thinking this is the time to call them and find out who I'm gonna be dealing with for any repairs.

The signup process with CarShield was quick and simple. I was trying to get off the presentation because I no longer needed it and it was a hassle. It seemed as if they didn't listen, and the reps tried to lower the prices for me since my sister forced me into it. I’ve been with CarShield for just a couple of months, and the coverage seems reliable and good.

My car was getting up in mileage and although it runs well, it's a 2012. I wanted to have coverage in place in case something major happens. The gentleman who signed me up was nice but what he told me wasn’t transparent. It's not true what they tell you. They made it sound like any time you take your car to the shop, it will be repaired. All the shop has to do is submit the invoice, and CarShield will handle the rest. But that's not the way it works. My car had to go in the shop for something minor, and it wasn't covered. So, I had to come out of my pocket almost $1,000 for coils and plugs, and I had to have my car towed in. I had coverage with CarShield years ago, but they’re not worth it now.

I have two Toyotas and one Chrysler, and they are old. I saw CarShield’s commercial on TV, and if the warranty is true, and they pay for a new transmission or a new engine, it would be worth the monthly payments. The rep was a nice guy and didn’t pressure me. CarShield was great, but the price is not. Still, if people can afford it, they should try it.

I had a choice between Endurance and CarShield, and I liked the two people that were doing CarShield. The rep who helped me sign up was nice. I've been with them for three months now and so far, they've been good.

I noticed some oil leaking in my vehicle, so I took it in on the 23rd. They said they'll have an adjuster go out in two business days, and that was Tuesday. I called again today, and they said it's gotta go under review, and it should be tomorrow when I’ll know something. I guess when tomorrow comes, they'll come up with something different. I also didn't know that I had to pay out-of-pocket for a rental car and get reimbursed for it. But they did a really good job during the purchase experience of my policy and they were really nice. It just takes them so long to get back with you on your vehicle. I am very unhappy with CarShield.