CarShield

Everything is good. Had a very nice conversation with customer service. They explained everything, very well. Their competitors could not compare with the person that I communicated with at Car Shield. And the price was a key reason that I joined.

I just asked a question about particular coverage - got my answer and the lady was very nice. Just wish we could get the contact info for me straight - months in with this contract and still no resolution. Why do you want more words! Looks like anything I have to say would be enough. SO the issue is getting the gift giver's name off the contract because I don't receive anything from you and it's my car and my contract! My issues. Not his.

I have found them to be very helpful and professional, with prompt and courteous service. I called with a situation and they were able to help me out with my plan. It was a great experience! They were very nice to work with and I would recommend this company without hesitation.

Cam and lifters went out in my Dodge truck. Carshield said need to tear down and send pictures. They would not cover the cam because I drove home and to the shop so I bought new one. Now will not pay for labor to put back together when they initially said to take apart so I'm stuck owing $1800 to have them finish it because they said wouldn’t cover putting cam back in. Real scam.

Part needed replacing on the motor.. CarShield came thru as promised. The process was simple. Just gave them my account information and they took care of the rest. They give you a phone number to call and the garage that is working on your car takes it into their hands.

To the point the service by Tiffany was was rare. She knew the answers before we asked. She she got everything done in timely manner and answered all our questions. If it was something she did not know the answer she put you on hold and went and asked other supervisors on and came back to us what a answer. I think the service we received was quite excellent.

People on phone was very helpful. They were responsive and guided me to where I need to go and was very helpful on getting my car to where it needed to be by roadside assistant. They were very helpful all together very nice people. I appreciate everything they have done for me.

You decided on CarShield because of the long-term savings. I thought the plan I decided gave me the better value for my car. Customer Service was wonderful and friendly and I feel good about getting my car warranty from Carshield.

The rep was very knowledgeable and professional. She was eager to help me with my situation. When I called I didn't think things would turn out to benefit me, but It did that and some more. I would recommend CarShield to all my friends and family.

Very good. They was very helpful. They got in touch with the toll truck to take my car to Landmark to get my car fix. My engine light came on when I was on my way home. Thank you very much. I have no more to say.

Love having this convenience and assurance of my policy. My New/Used SUV means everything to me, it a bit older and higher milage so in my case it would be a mistake not to back up the quality of Service I feel that it and myself requires and needs.

I want to thank CarShield as a whole as well as Rich who was my agent on a recent claim. My mechanic Junior at DFW Auto repair told me he was very impressed by his service when he spoke with him several times. Together y’all have calmed my fears and stress over my only car. Life has been tough lately and it is a joy to find folks doing the right thing and treating others with respect and care. Much love Sarah **

I have learned that Car Shield has a good reputation among the consumers. You have a great product that would appeal to all kinds of Americans. I am fortunate to have Car Shield to cover my 2019 Toyota Highlander. Mark Levin recommend Car Shield to his listeners.

It was very easy working with CarShield. The shop did not seem to have a hard time working with either. All went smoothly & CarShield paid the shop directly with no issues. I was thankful I have CarShield, they saved me $227 on my total cost. Every little bit helps & I will be glad to recommend to people to get CarShield. Thank you for such a smooth & pleasant experience assisting me with the cost of my vehicle repairs.

Call was not immediate call back. Your name did not come up as Car shield. Therefore when call came I did not take it. Call to pay my bill. Did say car shield. First call did not say why you called. Thereafter it did and I responded. Person was very nice.

Called to change payment date. I have not had to file a claim yet. I'm unable to comment on claims experience yet but I expect the same quality service as was given in this instance. It's good to know you value any and all experiences with Car Shield reps.

I only needed one repair for the duration of my service. Having Carshield provided the peace of mind for having a luxury suv with no warranty. I will definitely return to Carshield should I have to, everyone is so professional and helpful.

Was looking for the info needed to provide the dealership when taking it there for service. Your representative was very helpful in providing the info that I was seeking. Provided me with another copy of the Protection Plan. Represented your company as a professional.

The representative (Michelle) was engaging and professional throughout the conversation about my Gold Plan coverage. She explained in details how this great plan would benefit me in the long run due to the mileage on my car. She was also very attentive on all specific questions that were of my concern.

Rep was professional, informative and courteous. And she was efficient in completing my application. She promoted a great option of savings for me and was thorough in demonstrating the services available via my contract. I am happy with the decision that I made in joining Car Shield

You company will not cover actual cost for repairs. You use an outdated labor rate guide from 2021 that is at least 3 to 5.5 hours off from the actual time needed for repairs.. received a $970.00 repair bill and your company only will pay $488.00. Will no longer use your product or recommend it to others and will be contacted the BBB about your actions and counsel regarding reimbursement of funds and any other cost incurred.

They don't hold up to what they promise. They say any part covered in their contract, they will pay for and all I had to pay was a $100 deductible. That was not true. My transmission was covered, a total rebuild was required costing 3,500. They only covered 1500 of it. I had to pay the rest. Ironically, the 1500 that they covered was almost the exact amount that I paid in total since I started my contract with them in 2019. Additionally, the reason why most mechanics won't work with them is because they want the mechanic to replace original parts with cheap parts from AutoZone.

They helped me figure out where to take my car if there was emergency. That they were very helpful over the phone. It was a very fast and efficient call and had me safe minded. They are a great team of customers services

Had to have major work done and you guys pulled through like champs. Thank you. I will be sure to let my friends and family know how well Car Shield works for you and your family and friends who have new cars.

Gave excellent information followed by documentation. Customer service was informative and polite. They answered all my questions before I even asked. When my AAA account runs out I will be sure to return to carshield. Thank you for considering my 1998 Toyota T100.

It was good and at this time I can't afford it till next month. I will let you know when I am ready to restart. It's looking like next month in July 3 22. I hope that's it. I don't know what else I can do.

I called and spoke to Michelle customer service representative and canceled my CarShield as of May 31st, 2022 at 4:45pm. She said the payment taken out May 28th. Would not be refunded. It was taken out May28, 2022. I asked Michelle to send me in my email about the cancelation as of May 31, 2022. She said she would take care of it.

I was planning on taking a policy out for my daughter's car but she chose not to take the policy. I wanted to make sure my Discover card was not billed as to date. All rep were very helpful and efficient.

Customer representative was very helpful and understanding. He answered all of our questions. Car Shield is new to us so we did have a lot of questions. We have already recommended Car Shield to several of our friends and family members.

I needed to update my credit card info. Although the payment was late, the representative politely accepted my info without judgement. When I spoke to the representative, I was initially embarrassed because the payment was late; however, within a few short minutes, I felt at ease because of her complete understanding and professionalism.