CarShield

My utmost appreciation to Car Shield Customer Representatives, they have assisted me in all aspects of my claim. From my first call, with wrecker service to the repair facility where my vehicle is getting serviced. Could not have asked for more.

Very helpful. Good service. Gave me name and addresses of repair shop near me. My repairs were done quick. Just make you ask for a list of mechanics in your area because dealership are slow. Using other mechanics in the program are faster.

Although we're still ironing out other details to my claim, overall it's been a pleasant experience. Customer service has gone above and beyond my expectations and have made the claim process easier to accomplish. Therefore I will be recommending American Car Shield.

The lady on the phone was extremely helpful and answered all my questions promptly. She was very professional and polite. She also helped me understand more about how to deal with emails and the information given by the previous representative. I will definitely be promoting your business to all my friends and family. I especially appreciated the fact that I wasn't transferred from different people. I had a pleasant experience today, thank you CarShield.

The young lady that helped me today resolve my account issue was extremely kind and very helpful. Please tell her thank you for for her help. The only issues was automated system said it was transferring me to customer service then the person I talked to then had to transfer me.

I’m just getting a little disturbed that you keep emailing me about the mileage on my car. The original miles at 38,011. Which can be approved by my sticker certificate each year. I asked her to stop sending me emails about the mileage. Other than that I’m fine with the service.

I needed my vehicle towed and CarShield referred me to AAA which is also a part of my warranty and they found a tow service for my vehicle and it was towed to my home. The Towing company was respectful and did not take all day.

I don't have anything to add. The plan that I have is the bare minimum so my cost was not covered for replacing my fuel pump. As such I'm thinking of changing my plan. It's not CarShield's fault. It's my fault for not knowing 100% of what I've bought.

A little underwhelmed, not what the Ads promote, hmmm? I would have preferred communications from Car Shield direct if there was a lesser amount covered. Transparency matters. Please feel free to call me for more detail.

Great customer service rep. Give that young lady a raise! I was reaching out to find out more info about the car rental policy associated with Car Shield. She was able to give me an update the my coverage & give me a summary of my claim.

Nephrtitis, the agent was great in assisting me with my question. CarShield, thus far has kept their word in doing or not doing repairs they do not cover. If repairs could not be done, I received an explanation as to why the repair could not be done.

Cindy turned a sour situation into lemonade. Thank you Cindy for your positive and hopeful assistance. The confidence and bubble smile made my month, see that my car has been in the shop for close to a month waiting on my claim to be completed. Thank you a bunch Cindy.

I like CarShield but I probably won't be able to continue Covering my new Vehicle because the quote is too high. $2000 + yearly is too expensive. I will have to find another form of coverage. $214 a month is too much.

My experience with Mepco has been nothing but pleasant. The reason for discontinuing/canceling is pure a matter of economics. Having to cut back the budget. I have lost my employment and forced to eliminate all but the bare necessities. Thank you.

I'm happy for the service. I good with all that have and I come to peace with second car being added to my account. I'm very grateful with service and I will tell all my friend about CarShield. I'm thankful.

I am so thankful for CarShield. Your company paid for my transmission to be replaced and I am thrilled. I just can't stop telling people what you did for me! You are highly recommended by me everywhere I go. The only thing I regret is that you were not able to repair the Turbo & oil pan leak that my car still has.

Thanks again for helping me on fixing my transmission. I couldn't do it without y'all service on extra warranty that covers me before my warranty went out on my vehicle. I will recommend anybody to y'all company anytime of day. I appreciate you all business.

I had my 15 Ford Explorer Sport fix by the Ford dealer and had no issues with getting the control arms on both side and one of the tie rods fix, the navigation system fix. I was glad that we had Carshield to cover the expenses otherwise we would had to pay 1691.00 out of pocket and we only pay 691. We had to pay to get the car front end alignment, for the dealer to reprogram the navigation system.

My experience. Haha ok where do I start. My car blew up. It's in a shop. Can't get Car Shield to fix it. Can't even get them to bring it home. On a wrecker. Like when I paid 142 bucks. What was it for???? My health? Car shield ain't worth a **. My car still ain't fixed. Very pissed off customer. I'm looking for A new company that maybe can actually fix my **.

The inspection of the car took longer and it a 24-48 hour turnaround on everything. Done too long so I was without a car for 14 day and then the shop told me parts not over and are so I pulled my car from them and I’ll take it elsewhere.

I have never used your service so far. I called to see if something was covered and the representative said it was not, but she did it in such a polite and professional way it really impressed me. My former life the customer services reps worked in one of my departments. Thanks.

Alex did a great job for me. He was friendly and did what he is supposed to do. I hope I made the right decision staying insured with you. Time will tell. But I appreciate a reduction of my monthly charge.

The process should benefit customer by their needs, not. Base on the company fear of being taken advantage of. It should be to bust their rating and increase customer coming to Car shield. Rental should've been available immediately. Not when convenient for the company. Customer satisfaction is what grows the business.

Was going to cancel my policy but my representative was very caring and appreciated me as a customer and made the wrong a right and helped me keep my policy. HER name is on my account if you look at my last call..Georgiana I think was her name..I wrote it down but I'm typing this on my phone. But if you look on my account you will see who I was talking about.

Great Job! Thank you for your attention to our account, we were impressed with the results of this company's professionalism and customer service. We would recommend this company for anyone who does not have an extended warranty on their vehicle.

She was very helpful with every question I asked. Even helped me understand some things. She definitely is a good team member for your company. I give her a 5 stars. It’s people like her I wish every company had. Thank you again lady! Well I can’t remember her name lol.

I had not received my membership Card. Rep said that she would E-Mail it to me, but all I've received is surveys. Needless to say, I am not happy. What happens when I really need your services? Is this the type of service I should expect?

My Agent was very nice, polite, knowledgeable and took care of all my needs. When I got off the phone with her I felt relieved to know that my business was taken care of and for as long as we were on the phone waiting for another agent to approve what we were doing which was taking my refund and putting it towards the new car and setting up automatic payment we held a conversation so it wasn't like I was just holding on for a long time. She was absolutely great. Excellent customer service.

Easy payment options. I wish there was a way to do automatic payments. Every time I call the staff is very friendly. I wish there was a way to make automatic payments. This method would ease my mind about paying every month on time.

My representative was named Austin. He was very helpful and professional. My matter was resolved quickly. I almost waited until tomorrow to call because I had a long day at work. However I didn't wait on hold for an agent to answer, and he completely resolved my concerns! Austin is an asset to Car Shield!!!