CarShield Reviews
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About CarShield
CarShield offers customizable vehicle service contracts that cover new and used cars against malfunctions and breakdowns. Along with these extended warranties, CarShield also provides 24/7 roadside assistance, towing services, rental vehicle assistance and mobile app access. Month-to-month coverage plans include flexible monthly payment options.
- More plans than many competitors offer
- Plans start at $99 per month
- Free access to 24-hour assistance and repair facility map
- Month-to-month, price-locked plans available
- Covers cars with up to 300,000 miles
- Rental reimbursement isn’t standard
- Quote only available over the phone
CarShield Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 21, 2026
My daughter's car transmission went out. So after we replaced it, I wanted some protection for her and I heard a lot about CarShield. So far, so good. The roadside assistance service is a big thing for me, and the price is okay.
Christopher, we appreciate you choosing to leave a review. We’re glad to hear the process was smooth and that the information you received helped you feel confident in your coverage. It’s great to know the added benefits have provided extra peace of mind. Thank you for recommending CarShield, and please feel free to reach out if you need any assistance in the future.
Reviewed Jan. 21, 2026
I wish I had a little bit more of a discount on the price. I had CarShield seven years ago and the pricing was a little less than what I'm paying now. Back then, the contracts were just one price. You paid everything upfront. Now, it's monthly. You can quit anytime, but it's usually a three-year term. It's more expensive that way. Other than that, filing a claim with CarShield has been easy. The shop that did the repair contacted CarShield and got the authorization. Then I paid my deductible and that was it. I had a positive experience.
Greg, we appreciate you taking the time to share your experience. We’re glad to hear the claims process was easy to navigate and that everything was handled efficiently. We understand that pricing and payment structures can change over time, and we value your feedback on that. It’s great to know the flexibility and overall experience continue to make CarShield worth considering. We appreciate your trust and look forward to supporting you.
Reviewed Jan. 21, 2026
I talked to two different people at CarShield. There was a manager and a regular representative. They wanted my business, so they gave me a better deal. It was a higher price to start with on the quote, but they dropped the price down to what it is now. It was agreeable to me at that point, so I accepted and started the policy. I felt a little bit pressured, but that's sales.
CarShield's coverage was more thorough for my vehicle than what Endurance was offering. The parts that wear out on my vehicle are parts that are covered by CarShield. Also, the mileage is not limited. As long as I keep on paying the payment, the coverage is still there. With Endurance, it was limited. I couldn't go over 140,000 miles, and that's about when everything wears out. CarShield also has roadside assistance and rental car benefits. I like that because I can't go without a vehicle. I don't have the means to have a second vehicle.
I'm worried about the auto warranty being a waste of my money, but I feel better with it on there. I just paid the third payment and once this month is over and the deductible drops down to a reasonable price, if anything major happens to my vehicle, I'm within my means to be able to pay for it right away. I have also received the handbook and it's got everything written in there. It's pretty detailed. It's Platinum coverage, and if anything major breaks, it'll get repaired. There's nothing pre-existing, so I don't have to worry too much. The major components that I was worried about are covered as well.
Aaron, we appreciate you taking the time to share such thoughtful feedback. We’re glad to hear your coverage has provided peace of mind and that the information you received helped you feel confident in your decision. We understand that online feedback can raise concerns, and it’s important to note that negative reviews represent only a small fraction of our customers’ experiences. Our team is committed to being there for you if a repair is ever needed. Thank you for choosing CarShield, and please know we’re here to support you whenever you need assistance.
Reviewed Jan. 21, 2026
I had heard some bad things about CarShield, that they don't pay their bills. But I also heard a few good things about them and thought of giving them a try. The rep who signed me up was very knowledgeable. I've been hearing that my truck may have transmission problems later on. The other company said I won't have a problem with that truck, but she confirmed what I've been hearing. That made me go ahead and invest in an auto warranty. I gave her the mileage on my truck and she told me I didn't have enough mileage. She told me I needed to put some more miles on it before CarShield was gonna cover it so I started driving the truck more often. But she was very sweet and came across real well. She represented CarShield in a good way.
Thomas, thank you for sharing your positive experience with CarShield. We're glad to hear that the sign-up process was straightforward and that our representative provided helpful guidance. It's reassuring to know that you're satisfied with the chosen coverage for your truck, especially with the potential transmission issues that have been confirmed both by our team and elsewhere. If you have any questions or require assistance while on this journey of maintaining your vehicle, please reach out. CarShield is here to provide you with peace of mind and support.
Reviewed Jan. 21, 2026
I used to have Endurance but CarShield came out cheaper. I signed up with CarShield and they were able to answer my questions and show me the benefits of being covered with them. I would recommend them. I've also asked a friend if they wanted to get it too. The only thing is I didn't understand if they cover time belt changing with my coverage.
Robert, we appreciate your review! It’s great to hear the process went smoothly and that our coverage and pricing were a good fit for you. We appreciate you choosing CarShield and are always here if you need support or have questions down the road.
Reviewed Jan. 21, 2026
I've had pleasant experiences with CarShield. I had good experiences with the salespeople as well. I've had several incidents which I've called in and made sure where I could take my car to have service. CarShield sent someone out to come and look at it, then they approved it and made payments. They take the monthly $130 payment out automatically. I paid for it for over a year and never used it. But as the car started to get older, things started happening back to back. The first time I used it, it paid for everything that I had put in. The first several times, CarShield reimbursed me for my car rental. But this last time, it was or one day, and I didn't get reimbursed. Other than that, I've been very satisfied.
Sherry, reviews like yours are incredibly encouraging and truly mean a lot to our team. They remind us why we do what we do every day. We appreciate you taking the time to share your experience, and please feel free to call us if there’s anything more we can help with.
Reviewed Jan. 21, 2026
I recommend CarShield a lot. I've had them for a few years now. I don't mind paying whatever I pay every month. It's not a lot. But it protects everything in my vehicle. Everything goes up as the years go by. Having CarShield is very little to pay for if something happens. It's gonna happen sooner or later. Every car is gonna have problems.
I take my car to my mechanic if something happens. I have him look at it. I usually call and he tells me what's wrong. I call CarShield to see if it's covered. I tell my mechanic, “Yes.” He knows what to do next. He calls CarShield, tells them what is wrong with the car, and he tells me when I need to bring my car in and how long it will take. That would be it. Everybody is taken care of fast. They're very good. CarShield is the best thing I've done, because my truck had a lot of miles. I recently switched it over to my new truck, because I had an accident that they totaled it out. CarShield took care of that too, in no time.
Greg, we’re truly grateful you took the time to share such a thoughtful review. It means a lot to know your coverage has made a real difference for you over the years and that the process has continued to feel smooth and dependable, even through big changes. Hearing that you feel confident and protected is exactly what we strive for. Thank you for your loyalty and for recommending CarShield — we truly appreciate you being part of the CarShield family.
Reviewed Jan. 21, 2026
I let whatever facility that is doing my work contact CarShield and they have no problem. Everything was like it's supposed to. They got the vehicle, they took care of it, and called me when it was ready. I would recommend CarShield.
Marilyn, we’re truly thankful you took the time to share your experience. It’s wonderful to hear that everything went smoothly and that the process felt easy from start to finish. Knowing you felt supported and confident throughout means a great deal to us. We appreciate your continued trust and are always here to support you whenever you need us.
Reviewed Jan. 20, 2026
Car shield. It's the worst company that I ever had in my life. They take your money and false promises and lie about things. They did not fix my car. Took my money at my account. The company is fake.
Carla, we appreciate you sharing your concerns and would like the opportunity to look into this further. At this time, we’re unable to locate your account with the information provided, but we’d be happy to review it. Please respond with your contract number or contact Customer Service directly at 1-800-587-4162 so we can address the situation appropriately.
Reviewed Jan. 16, 2026
Easy to use, was easy to get a hold of and worked with place of business of choice with no issues. After choice of business did inspection sent estimate, CarShield to make sure I am being represented sent a rep to verify the repairs, offer options to parts needed that may be cheaper. I felt comfortable with Car Shield having my back! Cost me more with my choice but that was my choice to stay with OEM. But knowing the company sent a rep to verify I wasn't getting scammed is nice in today's world where everyone is trying to scam people.
Everette, we appreciate you taking the time to share such detailed feedback! It’s great to hear the process was easy, that you were able to work with the repair facility of your choice, and that everything moved smoothly from inspection to estimate. We’re also glad our review process helped you feel confident and comfortable every step of the way.
Having the flexibility to choose OEM parts and knowing you’re supported throughout the repair process is important, and we’re glad that peace of mind came through. If you ever need anything or have questions in the future, please feel free to give us a call.
Reviewed Jan. 15, 2026
Just filed a claim to get repairs done on my car at my favorite shop and had a great experience. It turned a $4000 repair into $307.40, and they even used our shops parts. I would highly reccomend CarShield
Carole, reviews like yours are incredibly encouraging and remind us why we do what we do! Please feel free to call us if there’s anything more we can help with.
Reviewed Jan. 14, 2026
I have had no issues with CarShield, the one time I have used them they responded to my road side issue within 20 mins and had me back on the road in 30 mins. I have very much enjoyed being with this company and I have recommeded them to family and friends.
Walter, thank you for sharing your positive experience with CarShield! We're thrilled to hear that our roadside assistance was able to respond so efficiently and get you back on the road quickly. It’s wonderful to know that you’re satisfied with our service and have even recommended us to your family and friends. Your support and trust mean the world to us. If there’s anything more you need, don’t hesitate to reach out. We’re always here to help!
Reviewed Jan. 12, 2026
I thought this was a good company. I purchased a warranty through them approx. 6 or 7 months ago. My transmission went bad in my suv and they denied the claim. They are using the excuse they needed my oil change records. Nothing to do with the transmission. I explained that I do them myself. They said they needed my receipts with mileage on them then. I don't keep receipts. They explained they tell you that you need to keep them. However, it was never explained to me. I asked for a refund of my money as they didn't keep their end up and they refused any refund and tried to take another payment.
Reviewed Jan. 11, 2026
I would like to say that I am satisfied with the way CarShield handle my repairs on my car. It was done with good professional personnel and in a timely manner. The car was picked up and brought to shop and I had my car within the week.
Melinda, thank you for taking the time to share your positive experience with CarShield. We’re delighted to hear that the repair process on your vehicle was handled professionally and promptly, allowing you to get back on the road quickly. Our team strives to provide timely and reliable services, so it’s great to know we met your expectations. If there’s anything more we can do for you in the future, feel free to reach out. We're here whenever you need us!
Reviewed Jan. 10, 2026
They've covered an ignition part for replacement and 2 years now I've got a sensors readings problem to get diagnosed and repaired or replaced next week and expect good coverage. They've been straight up with coverage and will continue to keep and pay for their long-term Insurance coverage, will also continue to follow factory/manual suggestions on my 2012 3.0 Escape and plan for 300k or more life
George, thank you for sharing your experience and for trusting us with your 2012 Escape. We’re glad to hear your coverage has been straightforward and reliable. If you have any questions or need assistance with the upcoming sensor issue, feel free to reach out—we’re always here to help.
Reviewed Jan. 7, 2026
Although not, all of my claims I have been approved, I am still satisfied with the service and professionalism of the inspectors when they come to the shop to inspect my vehicle. CarShield handles the claims in a timely manner, and I find the deductibles and the monthly rate for my vehicle comparable to other warranty companies.
Jose, thank you for your positive feedback and for sharing your experiences with CarShield. We are delighted to hear that our inspection and claims processes have met your expectations in terms of promptness and professionalism. While not all claims may have been approved, we appreciate knowing that our service aligns well with your needs. It’s great to hear that you find our deductibles and rates competitive. Your satisfaction is very important to us, and we value the opportunity to support you with your automotive needs. If you need anything in the future, please feel free to reach out. We are here to help!
Reviewed Jan. 7, 2026
I’m NOT a customer of Carshield and will NEVER be. Please before you throw away your money on this on this, PLEASE talk to your (reputable) mechanic, and ask them if they will honor any warranty. They will tell you (mine did), that they will bill you, and YOU TRY to collect (the full amount) from the warranty company. Most shops don’t want anything to do with this warranty because you might get your car fixed, BUT not at the amount that the mechanic is charging you. If you need a transmission, carshield will pay for one from a junkyard, not for the shop to rebuild yours OR a new one. PLEASE, PLEASE look before you leap, WAY TOO MANY HIDDEN COSTS AND UNCOVERED ITEMS
Mike, thank you for sharing your perspective. We understand there can be misconceptions about how vehicle service contracts work, and we appreciate the opportunity to clarify. Coverage decisions are based on the specific terms of each contract, including parts, labor rates, and approved repair options. Claims are reviewed individually, and payment is made in accordance with the agreement—not all repairs or costs outside the contract terms may be eligible.
Repair facilities work directly with our claims team, and coverage is determined before repairs are authorized whenever possible. Replacement options, including rebuilt or remanufactured parts, are also outlined in the contract and vary by plan.
We encourage anyone considering coverage to review the contract details carefully and ask questions upfront. If you’d like additional clarification or have specific concerns you’d like addressed, our Customer Service team can be reached at 1-800-587-4162.
Reviewed Jan. 5, 2026
Easy to talk to, be understood and get quick assistance. When I called for help I was immediately assisted and given solutions that work best for me and the claim process was made easy. Renting a car while my Jeep is being repaired was also an easy process.
Thank you for sharing your positive experience, James! We're thrilled to hear that you found our team easy to talk to, and that your needs were quickly understood and met. It's great to know the claim process was straightforward and that renting a vehicle was hassle-free during your Jeep's repair. Your satisfaction is essential to us, and we're always here to help should you need further assistance!
Reviewed Jan. 5, 2026
Was happy with the customer service when signing up & getting a policy. On 01/01/2026, I called to cancel. The agent became rude when I asked to cancel. I was informed that I needed a reason for canceling. I said I didn't want the policy anymore and was told he could not accept that reason. I said I didn't want to pay for the coverage anymore and he said he also could not accept that as a reason. I insisted on canceling my policy. He then said that my brand of car was known for the engines blowing once they hit 100,000 miles. Again, I asked to cancel.
Several times, he told me that I'd best think about this some more. Again, I asked to cancel. He asked me if I'd checked on coverage with other companies. When I told him "yes" he said "of course you have" in a very sarcastic tone. He then insisted I tell him how I would pay for an expensive engine replacement. At this point, I got irritated and told him that I'd buy a horse & buggy. He again insisted I explain to him how I would pay for an expensive engine if I needed one. After more going back & forth, he finally & reluctantly canceled my policy. I will not recommend CarShield after this experience with a rude customer service agent.
Alilah, we appreciate you taking the time to share your experience. We apologize that this interaction did not meet your expectations. Your feedback is important, and the call will be reviewed internally. If you have any additional concerns or questions regarding your account, our Customer Service team is available to assist you at 1-800-587-4162.
Reviewed Jan. 2, 2026
CarShield is one of the best warranty companies out there. My personal experience includes a transmission replacement at about 125,000 miles on my vehicle. They paid thousands of dollars in costs while I paid only a fraction. I would also like to include a positive review in regards to their customer service. They are always understanding. They listen and they genuinely care about getting you back on the road when your vehicle fails. I highly recommend CarShield for anyone who owns a vehicle new or old!
John, thank you for taking the time to share such thoughtful feedback! It’s great to hear that your coverage made a meaningful difference when you needed a major repair and that our team left a positive impression along the way. We truly value your recommendation and appreciate you choosing CarShield.
Reviewed Jan. 2, 2026
Like everyone else who watches tv with actor ice t who promotes their business. I elected to buy the plan that they advertised with the towing option if I break down. That didn't work out, my son and I were shopping in a mall in Southwest Philadelphia area and broke down on 476 highway in Philadelphia region. I called Car Shield. The representative told me they can send a tow truck, but they will only cover 5 miles. And the rest had to come out my pocket. What a lie, that's not what you advertise on tv. They lied to me about their coverage that they show on TV.
How is 5 miles of towing going to do to help me? And I'm on the expressway, they left my son, and me hanging I had to call My mechanic who I bought the Jeep from to come, tow me to safety. I immediately called my bank and canceled the payment with Car Shield. They are such liars, never again. My other issue is, what did they determine to bring a pre-existing problem before they cover it. That area is not clear. What is the timeline on what they consider Not being a pre-existing problem, so you're covered by their policy? People are being tricked by the thousands to invest in this coverage. Only to find out, it's not what they thought. When My jeep broke down on the highway. They offered no solution and didn't care.
Tyron, we appreciate you taking the time to share your experience. We understand how stressful it can be to deal with a breakdown, especially when you’re on the highway. Coverage details, including towing limits, can vary depending on the plan, and our Customer Service team can review your specific coverage and answer any questions you may have. If you’d like to discuss this further, please contact us at 1-800-587-4162 for assistance.
Reviewed Jan. 1, 2026
My GPS has no mechanic shop that can fix it, except the dealer. I canceled my CarShield insurance coverage. When I first had Carshield coverage, my AC leaked on the dashboard. I reported to CarShield the shop that did the repair, and they charged me $500.00 in labor. And Carshield never follows up with the repair shop. Carshield keeps calling me to reinstate my Avalon coverage. I am no longer with the company.
Frankie, thank you for taking the time to share your experience. We apologize if the coverage did not meet your expectations. If you have any questions or would like to review a past claim, we’d be happy to assist—please don’t hesitate to give us a call.
Additionally, your contact information has been updated on our call list. We apologize for any inconvenience this may have caused and wish you all the best moving forward.
Reviewed Dec. 30, 2025
What a nightmare. I’d had them for 4 yrs and had just 2 claims. For them to pay or get the proper part was a nightmare. And to fix things right. Was just not happy they wanted to use used parts to fix my truck. Which I was like why would I want that, plus know what was been fixed could potentially cause a fire. That was just one of the problems. The second one was a major issue, which was my transmission. It’s a sealed transmission so you cannot check the fluid. They wanted all of my records of maintenance which kind of threw me for a loop. I got all of the records of maintenance for them sent them to them. I jump through all their hoops that they wanted.
My truck was at a dealership the mechanic that was working on. It explained to the person that came to look at it from CarShield. The mechanic told them you’re gonna have to put a new transmission in it. It is got some issues and he explained to them that it’s not gonna drive right. And the person from Car Shield that was sent there said, "Well we can’t cover roast rusty clamps." OK I get it but we live in Indiana as soon as it hits the ground it oxidizes and starts to rust. I work at I worked at a steel mill. I know for a fact how quickly things start to rust so they threw that at me OK. I’m not under my truck looking at it every day watching to see things rust that clamp had come off and broke. They had to cut the other hose off because it wasn’t coming off so the person that came from Car Shield told them to just fill fluids back up and that is all they’re gonna do which ended up costing me almost $800 to get my truck back.
The first one was about 700 bucks and they wanted to put used parts on that. My truck was never the same after the transmission issue. The young mechanic told me that he was pretty disgusted with the situation and he would never recommend Car Shield either. Mind you I’m disabled on a limited income and I have to have a vehicle to go to my doctor's appointments.
Sabrina, we appreciate you taking the time to share such detailed feedback and apologize for the frustration and stress this experience caused. We understand how difficult situations like this can be, especially when dependable transportation is essential.
After reviewing the claim, the determination was made in accordance with the terms and conditions of the contract, which unfortunately resulted in a denial. We understand this was not the outcome you were hoping for, and we recognize how disappointing that can be.
If you have any additional concerns or would like further clarification regarding the claim decision or your coverage, we encourage you to contact our Customer Service team at 1-800-587-4162. Our goal is to ensure your concerns are fully addressed and that you have a clear understanding of the coverage provided.
Reviewed Dec. 28, 2025
CarShield will lie to their customers and tell them whatever to get them to sign up hoping that they will get a few months or payments before they show their color. First time I need this warranty to cover oil pan leaks, they took forever to send an adjuster, the adjuster then gave the select 1.9 Hrs allowance vs the 8 hrs that the dealer said they needed. The customer service person was rude and started yelling at some point. Save your money, if you are worried about vehicle breakdown, just save the payments in a an account and use when needed. Waste of money, please avoid. This is the message I send to them. "You should be upfront with your customers and don’t claim that dealers take your warranty. Even when I looked high and low to find a dealership to take it, you told them about what it was supposed to take which they refused. You should be embarrassed and hopefully out of business soon."
Fareed, we apologize for the frustration you’ve described and appreciate you taking the time to share your experience. We understand how upsetting it can be when a repair does not go as expected, especially when you’re relying on coverage during an already stressful situation.
Claim decisions, including labor time allowances, are based on the terms of the contract and industry-standard labor guidelines. In addition, repair facilities determine whether they choose to work with any service contract provider, which is outside of our control. That said, we recognize how challenging this can be when you’re trying to find a facility willing to assist.
We would welcome the opportunity to review your claim and coverage in more detail, answer any remaining questions, and ensure everything is clearly explained. If you have any questions regarding your claim or coverage, please contact us at 1-800-587-4162 so we can assist further.
Reviewed Dec. 27, 2025
Everyone that spoke to me from CarShield was amazing and polite. I wish I would have written down their names but I'm hoping they both get recognized for their professionalism. I have not used CarShield except twice but today made me feel like they really cared and wanted the best for me.
Thank you for sharing your experience with our team at CarShield! We're thrilled to hear that everyone you interacted with was amazing and polite. It means a lot to us that their professionalism left a positive impression on you. Even though you were unable to note their names, your kind recognition underscores their commitment to excellence. We’re glad to have been part of your day in a way that made you feel cared for and well considered. If there’s anything more we can do for you or you have further feedback to share, please don’t hesitate to reach out. We’re always here for your vehicle protection needs!
Reviewed Dec. 27, 2025
CarShield was the cheapest and I believed their commercials, which I found were totally false. They claim that if you go to a dealer that they recommend, you won’t get a bill. They would pay for all the stuff. But I found out they pay for very little. They also charged for the battery and they refused to pay what the authorized dealer had. They recommended a certain part to replace it. They wanted some off-market part that the dealer told them wouldn't work. It was half the price of the other one. And then they would ship it from God knows where. I want a part that works for the vehicle and that's made for the vehicle. CarShield only paid for half of what it was worth. By the time I was done, they paid $174 for an $800 worth of work.
That's typical CarShield. Most mechanics I talked to hate working with them. CarShield is always trying to get them down. Very few companies like to work with this warranty provider. And when they do, CarShiels delays payment or they bargain with the companies for after-market products that don't work well in the car. It's just not worth the trouble anymore. I'm gonna end up canceling the warranty soon. I'm not getting bang for my buck and I'm paying a lot of money.
I’ve had the warranty for a little over a year and I had over $3000 worth of other work that they didn’t cover. It just gets ridiculous. They don't cover a lot of things that you presume they would. This may be my fault for not looking a little closer at the contract. But CarShield makes all sorts of claims when you talk to them and then by the time you get to use the service, they are not covering stuff. When my ball joint went out, they didn’t cover that. When I brought in my transmission, they ended up paying 4,000 out of the $7,000 cost. I had to come up with the rest of the money to get my car fixed.
CarShield covers what it wants to cover. Every time I file a claim, they either don't cover it or when they do, they cover half. And then they claim, “This is what the going rate really is. This is what it should cost. This is what it is.” They also discount the hell out of it so that you still have to pay more than what it's worth. Customer service did the gobbledygook. It's unbelievable. The sales and marketing are all lies. They're twisted. They're able to get away with saying, “Well, you gotta read the contract.” They paid half of what the part was worth and they didn't want to bargain for how much the labor was going to be. It was very disheartening. They got a nice chunk of the deduction but they don't cover what the true bill is.
Donald, we appreciate you taking the time to share such detailed feedback. Coverage, parts selection, and payment amounts are determined by the terms of the agreement, and we understand how frustrating it can be when expectations don’t align with a claim outcome. Your comments regarding communication, repair costs, and overall experience are important as we continue working to improve our processes. If you’d like to discuss your coverage or recent claims in more detail, our Customer Service team is available at 1-800-587-4162 and would be happy to assist.
Reviewed Dec. 25, 2025
Called CarShield to arrange to have my truck towed to a shop. The phone person made things easy, if there was 10 stars I would rate that and it was towed within a 1/2 hour. And my truck was fixed in less than a day. Glad to have Carshield. I highly recommend Carshield.
Thank you for your stellar feedback! We're thrilled that our team was able to arrange for your truck to be swiftly towed and that the repair was done so efficiently. It's wonderful to hear such high praise for our service, and your recommendation truly means a lot to us. We look forward to continuing to support you whenever needed. If there's anything more we can do, please feel free to reach out!
Reviewed Dec. 23, 2025
Have on one thing go wrong with my Car and the Dealer called Carshield and they said it was not covered. That's a Bunch of Crap. One more time and I'm gone. They like taking your money but don't seem to want to pay when needed. CRAP, CRAP, CRAP.
Wayne, we appreciate you sharing your feedback. Coverage decisions are based on the terms of the agreement, and we understand how frustrating it can be when a claim outcome isn’t what you expected. If you’d like us to take a closer look or discuss the details of this situation, our Customer Service team would be happy to assist at 1-800-587-4162.
Reviewed Dec. 23, 2025
I called with a question concerning coverage, as well as the date my contract was valid through. The representative was polite, professional and easy to understand. She provided precise answers to my questions and followed up with a written explanation. I appreciate her efforts.
Thank you so much for your kind feedback! We're delighted to hear that our representative provided the support and clarity you needed regarding your coverage. It's great to know that her professionalism and helpfulness made your experience smooth, and that the follow-up written explanation was appreciated. Please know that our team is always here to help with any future questions or needs you might have. Your satisfaction is very important to us.
Reviewed Dec. 19, 2025
I tried to get a quote online for my vehicle's monthly plan cost but you have to call, now I keep getting bothering calls, text and email from them multiple times daily and already, unprofessional and very pushy like a car salesman and this has caused me to decline to do business with them, yes I unsubscribed the emails, replied NO or STOP to text and keep blocking the phone numbers they use but they keep calling from different numbers, it's worse than signing up for free magazines and getting your information sold to every "junk mail" option out there.
Siaha, we appreciate you sharing your experience and apologize for the frustration this caused. We understand how disruptive repeated outreach can be, especially after you’ve taken steps to unsubscribe. Your feedback regarding the quoting process and communication preferences is important to us, and we’re continually working to improve how we engage with prospective customers. If you’d like assistance ensuring all contact is stopped or have any additional concerns, our Customer Service team would be happy to help at 1-800-587-4162.
Reviewed Dec. 17, 2025
I'm Thankful to have the Platinum Coverage on our 2015 Buick Encore. I am disabled from a Widowmaker heart attack so our funds are meager, and living in a very rural area, our car is our lifeline. Our water outlet housing started leaking coolant, I called the dealership first thing..It was going to cost more than I had available, then I asked if they accepted Carshield. It was so comforting hearing "Yes Sir we do" And even more so hearing our issue was covered in our warranty..I had never filed a claim, so I called customer service and they walked me through the process and explained the dealership would file the claim..Needless to say the thought of being without transportation, had me rattled..It's a struggle to come up with the deductible, Without Carshield, there would be No Way I could cover the cost of the repairs..So Thankful for our Coverage with Carshield..I absolutely recommend Carshield to everyone...
Thank you for sharing your heartfelt story and experience with us. We're delighted to hear that our Platinum Coverage offered comfort during a challenging time and that the claim process was straightforward, ensuring that your essential transportation needs were met swiftly. Knowing we played a role in alleviating your concerns about repair costs means the world to us. We’re grateful for your recommendation and trust in CarShield. If there's ever anything further you need, please feel free to reach out. We're here to help you stay protected on the road.
Reviewed Dec. 17, 2025
This is a VERY BAD company. DO NOT invest your money with this company. If they have a dispute with the repair facility you choose then YOU HAVE TO PAY THE DIFFERENCE. This is in their contract. They have a financial incentive to dispute the hours the repair facility says it needs to complete the repair. My $100 deductible became an $1,100 deductible. This would have been $2,100 deductible, but the repair facility split the difference with me. My car was in the shop from Halloween to December 11th - 42 days. They only pay 7 days of rental. Again their advantage. All of the delays were their problem, or they needed a second independent inspector who did not even leave the parking lot of the repair facility as it was obvious what the problem was with my car.
Unbelievable arguments every time you call them. They say "It's in our contract - YOUR responsible!" This came so easily to their mouth as if they say all the time, every day. Imagine not having your car for 42 days of which only 7 are covered, due to their problems, constantly running into arguments, and then having to pay a $1,000 extra to get your car fixed and back in your garage. Do NOT buy one of their extended warranty contracts. Read the complaints online.
Don, we understand how upsetting this experience must have been, especially with the extended repair time, rental limits, and the additional costs you encountered.
Labor rate differences and rental coverage limits are outlined in the contract, but we recognize how frustrating it can feel when a repair ends up taking longer than expected or when disputes arise between a service facility and the contract guidelines. The use of independent inspectors is also part of the claims process, though delays can unfortunately occur.
We’d like the opportunity to look into your claim and the circumstances you described to ensure everything was handled correctly. If you’re open to it, please contact our customer service team so we can review the details with you and address any remaining concerns.
Reviewed Dec. 15, 2025
Customer service representative was very helpful and understanding. I appreciated the opportunity given to me for more options that were available even though I could not continue with my service. Thanks for training your representative to handle such cases with care.
Cleva, thank you for your review! It’s wonderful to hear that our representative was able to support you with care and offer helpful options during your call. We’re glad the interaction left you with a positive impression. If you need anything in the future, our customer service team is always available to assist.
Reviewed Dec. 15, 2025
Experience was good. Except no more discount for first responders (flight attendant) plus my dad served in the US Army, 36 yrs. When I initially signed up for CarShield I was given both discounts. Imagine my surprise of being told Florida is not given any discounts?!!!
Theresa, we appreciate your feedback! We're glad to hear your experience has been positive overall. We understand your concerns regarding discounts, and we want to clarify that any available discounts are determined by the terms of the contract and can vary by state. Because of this, certain discounts may not be offered in Florida.
Your comments are important to us, and if you have questions about your current coverage or available options, our customer service team is happy to help. You can reach us anytime at 1-800-587-4162.
Reviewed Dec. 9, 2025
I was a customer of CarShield and needed to get repairs done to my vehicle. I took my car to three different mechanics and was told by one of them that they don't deal with CarShield because the company always finds a way not to pay for repairs, which leaves it in the hands of the owner to pay. The other two straight out told me that the company was a scam, promising customers business they had no intention of fulfilling. I ended up spending over $500 of my own money and was told I could submit the paperwork to TRY to get it reimbursed.
Renina, we understand how situations like this can be frustrating, and we appreciate you sharing your experience. It’s important to note that each repair facility chooses whether or not they want to work with us, and we don’t have control over their individual policies or processes. Regardless of a facility’s opinion, we’re proud of our long history of assisting customers—serving over 2 million drivers in the past 20 years, with our claims department paying out over $10 million in claims every month. We also maintain an A+ rating with the BBB, which reflects our commitment to supporting our customers.
Having a clear understanding of your contract can be helpful, and our customer service team is always available to answer questions or assist in locating repair facilities that do work with us. If you’d like further support, please feel free to reach out.
Reviewed Dec. 5, 2025
Bought a CarShield Policy. They pawned me off somehow onto An American Auto Shield policy. I drove my 2021 Denalli several months as normal. The water pump went out. I paid cash, as it didn't meet the warrenty deductible threshold. I drove the car for 24 hrs and noticed the overflow radiator was boiling water but the vehicle was not overheating. I was nearby my mechanic so I drove the vehicle back. That was 40 days ago. Today they denied my claim stating that I blew my engine/ driver caused like an irresponsible 15 year old. I'm 40 and have owned 20 cars and 15 moving trucks. My interest is not driving an $85,000 vehicle until the engine explodes. These people are crooks.
Reviewed Dec. 3, 2025
Young man named Anthony, who no longer works there, sold me a policy that covered anything and everything. It was like the dream of a lifetime. Being 66 years old honestly I believe the dude. I had just canceled another policy that had a very limited coverage and he swore to me that this was not the same that this was extensive. We had the full conversation. I guess she just wanted the kickback. He sold me a lie.
I've been paying 130 a month for 10 months. Turns out my car is insured for absolutely nothing but the powertrain in the engine. It is not covered however for something that actually needs to be repaired in order for the engine to work well. The engine light has been on for 6 months and they have been trying to trace it. With me reaching a 10-month goaI figured it was time for me to have it checked out. So I finally put the car in the shop. Only to find they do not cover this. The engine has to blow up for them to cover it.
Bogus scam people! Do not use CarShield. They do not care about you. They do not care about your car. They do not care about your safety on the road obviously. Excellent mechanic told them yesterday that this was absolutely necessary in order for the engine to maintain it's continued power and working capabilities. He did not expect them to deny this. He is as shock as I am. So I guess they want this to go bad, so the engine blows up on me while I'm in the car. Or perhaps the engine loses power when I'm going up or down hills. Or just doesn't start on a day. I guess they want you to suffer before they can jump in and rescue you with your own money because they deny.
I don't have roadside. I don't have anything at all that was promised. My problem? I come from a generation where people shook hands, believed each other and they absolutely did what they were supposed to do. They live their word, they walked their walk. CarShield is not one of these places and you need not be a part of this or you may find yourself on the side of the road, without roadside service.
Jules, we understand how frustrating this experience has been. All calls are recorded for quality assurance, and after reviewing the conversation with the representative, the correct coverage was explained according to the contract terms. We also reviewed the claim, and it was denied because the parts needing repair are not listed for coverage under your plan.
We apologize for any confusion and want to reassure you that our customer service team is available to help clarify your coverage and answer any questions you may have. Please contact us at 1-800-587-4162, and we’ll be glad to assist.
If there’s anything else you need, feel free to let us know.
Reviewed Dec. 3, 2025
CarShield Does not honor their claims very well. They only cover about 50% of the repair bill. Most auto shops will not accept Car Shield warranties. The dealership will not accept the claims at all because they never come close to paying full price. Your $100 deductible will always be much more.
Floyd, we appreciate you sharing your concerns, and we understand how frustrating it can be when repair costs don’t align with expectations. Your deductible will remain the same based on the contract, and the terms also state that labor rates and part prices are determined using a nationally recognized industry guide. When a repair facility’s pricing differs from that guide, any additional cost becomes the customer’s responsibility.
We know this can lead to misunderstandings, and we’re here to help clarify how your coverage works so you can feel more confident moving forward. If you’d like to review your plan or discuss a recent claim in more detail, please don’t hesitate to reach out.
Reviewed Dec. 2, 2025
After receiving my paper contract in the mail from CarShield, I fully reviewed all the deductibles, co-pays and coverage exclusions and determined the "as good as new car warranty coverage" as promised on the phone by the CarShield salesperson was a sales pitch deception. The coverage is nowhere near what was verbally promised by the CarShield salesperson. I immediately cancelled my contract as allowed within the 30 grace period. Afterwards, I received an email stating my initial payment would be fully refunded within 72 hours as per their cancellation guarantee. That guaranteed refund has never been issued. The CarShield customer service person told me there is nothing more they can do about it! I had to dispute the CarShield charge on my credit card.
John, we apologize for any confusion regarding your coverage and understand your frustration. According to our records, your refund was issued to the same card used for the initial payment. Please note that it can sometimes take your bank additional time to post the credit to your account.
We provide a 30-day refund period, allowing customers to review the contract in full and determine if the plan is the right fit for them. If you have any further questions or need assistance in verifying the refund with your bank, please feel free to reach out. We are here to help.
Reviewed Nov. 30, 2025
CarShield is a very deceptive company and Ice T is just as guilty. I had repairs performed on my 2023 Chevrolet Colorado VIN #:**. Plan Type: Monthly Diamond W Elite. Contract #: **. Member Since: 08/08/2024. It cost me $1,040.22 and CarShield would not pay a penny. I pay $119 per month and feel as if I am paying for nothing. They are a rip-off hard and simple. And they do not respond to customer questions on feedback site nor on claims form. Retired USAF Veteran, Anthony **
Anthony, we understand your frustration. After reviewing your account, the parts needed for the repair weren’t listed for coverage under your contract. You still have strong protection with your current plan, and we’d be happy to review your coverage in detail so you know exactly what’s included. If you’d like to go over anything further, please contact our Customer Service team at 1-800-587-4162. We're here to help.
Reviewed Nov. 29, 2025
They wouldn't fix my car. What was under their contract would not provide a rent a car. I paid over 300.00 dollars in Uber knowing my car no longer working. They still harassing me about a contract payment when I no longer have a car. They call everyday and send letters for payment when the car engine gone. Make this make sense. DEAD ON ARRIVAL. YEAH RIGHT IF ANYTHING THEY SHOULD REFUND ME ALL MY COMITTED PAYMENT AND LEAVE ME ALONE. Also I recommend so many people I sure hate it did that.
Reviewed Nov. 28, 2025
I was told we could take our car to any dealer we wanted. But, then I find out that I would be charged over 300.00 plus my 100.00 deductible. So, no I wouldn’t refer family or friends. I work for Cleveland Clinic. On our board we can leave comments and concerns about different companies. So, that we help others to give them heads up about true or false information. We have been with Car Shield for at least 2 years.
Betty, thank you for sharing your experience with us. We regret any inconvenience you’ve faced regarding unexpected charges and clarity around your plan's coverage options. We strive to ensure our customers fully understand their benefits. Your feedback is crucial, and we’d appreciate the chance to review this issue and assist you further. Please reach out to our customer service team to discuss your policy details and address any further questions you may have. We're committed to providing the best possible service and resolving any misunderstandings.
Reviewed Nov. 27, 2025
I had an excellent experience speaking with CarShield's representative. They gave me a list of areas covered, which helped to know what items are covered. I gave this information to my friends and family. It's great to know that I have the coverage for my 2017 Subaru Outback.
Michael, thank you for taking the time to share your positive experience with CarShield! We're delighted to hear that our representative provided you with useful information about your coverage, which has given you peace of mind for your Subaru Outback. Your willingness to suggest our services to friends and family is greatly appreciated. If you have any further questions or need assistance, we're only a call away and more than happy to help. Welcome to the CarShield family!
Reviewed Nov. 25, 2025
In 2019 I purchased an extended warranty through Carshield. It was for a 2011 Ford F-350 Crew Cab Dually pickup. At the time of the purchase in 2019 I told the salesperson that I hauled my livestock with my pickup truck. That statement was documented in their records. I did not have any issues with my vehicle and did not use the warranty until 10/2025. Prior to 10/2025, when my initial warranty expired, I was contacted by an agent of Carshield. They told me they had to downgrade my warranty due to the milage of my vehicle, and I would have to pay month to month. I agreed to renew the warranty. No questions were asked by the agent about hauling horses or any other livestock. My status was unchanged regarding what I transport.
On October 9, 2025 I required a repair to my pickup. I first contacted Carshield to see if a Manifold leak was covered by my policy. I was assured that it was in fact covered. I took my vehicle to Repair company. They submitted the claim to Carshield with the needed repairs including the Manifold. There was a leak in the Manifold on one side but there was also an issue with the opposite Manifold. We were both informed that an inspector would come out in 24-48 hours to do the inspection.
Once the inspector came out, I was told that it would be 24-48 hours before they decided if they would cover the repairs. I then waited. I received a phone call from a female from Carshield. She was calling to ask me if I hauled horses (agriculture) with my pickup. I told her I hauled a lot of things and went through a short list. She then said, in a very snotty raised voice, just tell me yes or no, do you haul horses. I told her yes. She told me that my pickup was a commercial vehicle. I told her that I do NOT haul commercially or for hire, that I haul my own horses. She then told me that it would be another 24-48 hours before I got a response about the repairs. I told her I wanted to speak to a manager. She said again it would be 24-48 hours before the manager would get back to me.
THE BLACKMAIL PHONE CALL. I received a phone call from Carshield. I was told that I had not disclosed that I transported horses, (which I had told them in the first policy and was unchanged in the second policy), and that they could legally cancel my policy immediately, but instead they would charge me a “surcharge” for hauling agricultural products. They told me that I had to agree to the surcharge or they would not cover the repairs. By this time, I was furious. I do not like being blackmailed. I again attempted to reach the “higher ups” in the company and was told time and time again that there was no one I could speak with about this. I was told there was no phone number, no address, and no one higher to speak with about my issue. Then as usual they told me that it would be 24-48 hours before anyone would contact me.
I spoke to another customer service agent, and she did verify that I had in fact told the company I hauled horses when I purchased the initial policy. She said when the second policy was sold to me there should have been a surcharge, but it was not added. No surcharge was required with the initial policy. I told her that I felt I was being punished for the agents mistake. I had paid for this insurance for approximately 6 years, and the first time I go to use it they Blackmail me. I agreed to pay the surcharge so I could go forward with the repairs of my vehicle. I then got a phone call from Carshield stating that they are denying my claim for the repairs to the manifold. (Although they did cover another smaller repair with a $500 deductible). I again got on the phone trying to speak to someone besides customer service, to no avail.
I was told that my shop would have to show proof that the failure of the manifold was not mechanical. They also denied the opposite manifold. I was told by customer service that the pickup would have to be torn down further to see if the opposite side was having a problem and it was at the discretion of the inspector to have that done. Despite the proof from my shop, Carshield declined to authorize this.
The owner of my shop called Carshield many times. They called the inspector and disagreed with the inspection. They spoke with the manager of the inspector and sent photos, but were not given the opportunity to provide verbal proof that the repair should be covered. They were in fact told to “butt out” and were told to let the “customer” take care of it. I was told by Carshield to have the shop provide proof that the repairs should be covered, but they were not given the opportunity to provide proof.
I continued to try to contact anyone above customer service. The repair shop also worked at appealing the finding. The owner of the shop was so frustrated that they threw away all Carshield brochures that had been given to them and will not recommend Carshield to their customers. In the end, I paid for the repairs out of my own pocket, repairs that should have been covered by Carshield. I picked up my pickup from the repair shop on October 30, 2025. I had been fighting with Carshield for 21 days, during which time I did not have the use of my pickup.
In my frustration I looked up Carshield on Facebook on October 30, 2025 and placed a comment about my horrible treatment by the company and the fact that I had been Blackmailed to pay a surcharge before repairs would be covered, then ultimately the coverage was denied. Carshield messaged me on Facebook and I went back and forth with them at length about the blackmail and their supposed reasons for not covering the claim, and my terrible treatment. I was finally told they would “escalate” the claim.
On October 31, 2025 I was contacted again on Facebook with the statement that they would in fact cover the manifold repair. They immediately issued a refund for the repairs that I paid for out of pocket (less another $500 deductible). Although they did finally agreed to cover the repairs, I am totally dissatisfied with how Carshield handled my claim. I do NOT recommend anyone use Carshield and I hope my experience will prevent anyone else from being taken advantage of by them.
The company needs to know how their customers are being treated or maybe they have it set up the way they do because they just don’t care about their customers. It is a shame that I paid faithfully for 6 years only to be Blackmailed and blocked at every turn by the company. I will be cancelling my policy once my shop has been paid for the repairs by Carshield.
Reviewed Nov. 24, 2025
I had a 2015 GMC Terrain that had a problem with the doors on the heat and air. CarShield paid for getting that fixed and it all worked out good. Also, I'm a disabled veteran, and I got a discount for the payments.
Ellis, thank you for your 5-star review! We truly appreciate your loyalty and your support in sharing the word about CarShield. It’s wonderful customers like you who make what we do so rewarding. If you ever need anything or have questions about your coverage, please don’t hesitate to give us a call—we’re always happy to help!
Reviewed Nov. 24, 2025
The warranty on my truck had expired. CarShield had a bumper-to-bumper warranty, especially the powertrain, so I signed up with them. Everything went fine during the sign up and the only question I had was what it was going to cost me every month. So far, my payments are taken monthly from my credit card.
Joseph, we’re glad to hear your experience with our representatives was smooth and that they helped you find a plan that fit your needs. While our coverage isn’t considered “bumper to bumper,” each contract is designed to provide protection based on the specific components listed within it. We appreciate your trust in CarShield and your willingness to recommend us to others!
Reviewed Nov. 24, 2025
The air conditioner quit and I had it fixed. I dropped the car off at the dealership and they dealt with CarShield. But they were a little slow getting parts. They did pretty good about informing me about the process. Overall, I was pretty satisfied with CarShield. It's a pretty good deal.
Matt, we appreciate your feedback and are glad CarShield provided the coverage you needed for peace of mind. It’s great to know our team kept you informed and assisted with your air conditioning repair. If you have any questions or need further assistance, our Customer Service team is always here to help. Thank you for being a valued customer!
Reviewed Nov. 24, 2025
CarShield was the first company I saw. Plus, they have a good commercial on. My recent claim went very well. I recommended my daughter and she got it as well. But she got a lower payment than me. Her car is probably a little newer than mine. Maybe I could have gotten a lower price. Other than that, signing up was easy. Go with CarShield.
Barbara, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Reviewed Nov. 23, 2025
I've seen CarShield advertised and I figured I'd take a chance and try to do some business with them. I've been with them for 4 four months now. Sometimes, you get these rude salespeople, but CarShield's reps did a good job of talking. They were very polite and helpful.
Jerry, thank you for sharing your experience with CarShield! We’re thrilled our team made a great impression during your sign-up process. Your recommendation means a lot, and we look forward to continuing to provide you with reliable, quality service. If you need anything else, please don’t hesitate to reach out.
Reviewed Nov. 23, 2025
CarShield is very good. That's why I'm staying with them. I've not had to file many claims. The one I filed, the place that I had my car repaired at didn't actually work with CarShield, but the company is very gracious and did a one-time exemption for me and saved me $900. I'm happy with that.
Kevin, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Reviewed Nov. 23, 2025
I've been with CarShield for six years and had to use them twice. They have been good. The dealership that I went to didn't recognize CarShield, so I paid the bill and sent it to CarShield and got the money back.
Terry, we truly appreciate your loyalty and are glad to hear you’ve had a positive experience over the years. It’s great to know our team handled your claims efficiently and made the process manageable. Thank you for recommending CarShield — we’re grateful for your continued trust and look forward to supporting you whenever you need us.
Reviewed Nov. 23, 2025
I am no longer with CarShield. I didn't feel like it was trustworthy and it was costing me 100 bucks a month and it felt like a 50/50 chance of whether or not stuff would get covered. I just figured I'd just save the money rather than gamble to see if they would take care of me. Getting in contact with a representative was easy enough. I recently did a claim. I was under the impression that my vehicle was more broken than it was and there were not a lot of things that were qualified under the Platinum thing for my particular situation. I ended up spending $500 to find out that my car is a manual, not an automatic, even though it functions like an automatic. I thought that the car was breaking when it was not. They paid for a particular part and saved me a couple hundred bucks. But in the grand scheme of things, if I did not have the family support that I did, I would have been bankrupt and CarShield could not have helped me.
Daniel, thank you for sharing your feedback. We understand how important clarity and trust are when it comes to coverage. Each plan includes specific components and exclusions, which can sometimes cause confusion depending on the repair. We’re glad you found our representatives easy to reach and appreciate your input as we work to improve our service. Should you consider CarShield again, we’d be happy to help you find a plan that better fits your needs.
Reviewed Nov. 22, 2025
I've been with CarShield for a little while, and I liked what I was doing. However, I was going to let them go because I took my car to a dealership and I know that the issue was covered in the Premium Platinum plan. The mechanic called them and they told him that they didn't know who I was, and that was what he wrote on my ticket. I ended up paying the cost for this issue. It was something that had to do with my seats, and they wouldn't repair it. When I called CarShield back a little later, they didn't give me a reason as to why they told the mechanic that they didn't know me, so I decided not to go with them, but then I changed my mind and I went back with them. Since that time that they've been taking my monthly payments out of my account, I haven't had any cause to even use them, so that's a good thing.
I've always taken my vehicle to the same place since I've had my vehicle. They're the ones that work on it, and then my warranty ran out. I decided to get CarShield because I did my homework and I thought it will work out good. That was the first time I ever used them. And from my understanding of a warranty, if you take it to the people for them to repair it, they have to be ASC-approved and this is a very highly reputable place that I took it to. It was a Chevy dealership and they're one of the best in the greater Kansas City area. So when the guy came back and said CarShield said they have no record of me, I didn't follow up and called because I feel that if he's calling them and giving them my name, then if they type it in there, information should pop up on the system.
William, we would be happy to provide a full review of your contract, including the parts covered, listed exclusions, and how they apply to your specific situation. Please contact our Customer Service team at 1-800-587-4162 for assistance and clarification. Our team can walk you through the details of your coverage to ensure you have a clear understanding of how the plan works and what to expect during the claims process.
Reviewed Nov. 22, 2025
I would recommend CarShield to people. I like them. I've seen them on TV, and I've been protected since 2016. They've been very good to me when I needed something done. I only went through a claim when I had my car messed up. I was in the car and it hit the window. When I took my car in, the dealership called CarShield for me. They did a good job taking care of my car. It didn't take very long. I had a loaner, which was nice. I'm very satisfied.
Glenda, we truly appreciate your continued trust and loyalty since 2016. It’s great to hear that your claim experience went smoothly and that the loaner car made things more convenient during your repair. We’re glad our team and your dealership were able to work together seamlessly to get you back on the road. Thank you for your kind words and for recommending CarShield — we’re proud to have earned your confidence over the years.
Reviewed Nov. 22, 2025
I liked what CarShield had to offer and when I signed up with them, the process was easy. It's been three years so far and they've been nice. Having the warranty is important to me because I don't make a lot of money, so every little bit helps.
Phillip, we appreciate the time you took to leave a review and share your experience. It’s great to know our customer service team has been helpful and easy to reach, and that your plan provides peace of mind against unexpected repair costs. Thank you for recommending CarShield — we value your trust and look forward to continuing to provide dependable protection whenever you need it.
Reviewed Nov. 22, 2025
I'm not happy with CarShield. CarShield advertises, "We make over 500,000 parts. We take care of you. We saved all these people all this kind of money." The advertisements are lies. CarShield didn't save me a penny. I ended up having an engine that went. On top of that, the radiator went. My entire bill was $12,825. CarShield only covered $4,985, which wasn't the engine's full price of $6,900. That doesn't include the labor. And they didn't cover anything for the radiator. CarShield gave me a new dollar amount, which is $25 less than what I was paying. But I'm still not positive I wanna stay with them. I had to borrow money from work and my husband. I had to come up with $8,000 to get my car out of the car shop.
I put the car in on the 29th at 5 o'clock. The shop didn't have time to look at it. It was either on the 1st or 2nd of October that they contacted CarShield. They took 14 days before I even got a claim number. They had to wait one of their special people to verify what needed to be done on the engine. Also, they only cover 14 days of car rental. They have 14 days before we determine whether they would claim it. Thank God the people that did the work for my car happened to have a loaner for 31 days. I finally got my car back on October 30th. My payment is due Friday, and I'm contemplating about canceling it. Why should I spend $89 to pay for something that I'm not gonna get again? I am not gonna do anything else with CarShield. Stay away from them.
Kathy, we understand your concerns regarding the outcome of your claim and the costs associated with your repair. Each claim is reviewed according to the terms of the contract, which outlines the specific parts and labor rates covered. For a full breakdown of the costs and coverages related to your claim, we recommend contacting our Customer Service team at 1-800-587-4162. They can review the details with you and provide clarification on how the coverage was applied.
Reviewed Nov. 22, 2025
I called CarShield to find out what their rates were. I've got an old truck that's 21 years old and has been with me ever since I can remember. CarShield wanted to know everything about the car and why I decided to look into it. I said, "It's that old. It's well taken care of. At my age of 77 years, I can't afford a new truck, much less a car." However, the price was over the hill and down the valley up another one. And they said it's an old vehicle. The warranty regular stuff, but they don't wanna go into more electrical ones like radio.
Reginaldo, we appreciate you taking the time to share your feedback. The price of each policy is based on several factors, including the age, mileage, and make or model of the vehicle. Over the years, our policies have continued to evolve with the industry — expanding coverage options and keeping up with rising repair costs, which can also affect pricing. If you’d like to review other coverage options that may better fit your vehicle and budget, please contact our Customer Service team at 1-800-587-4162.
Reviewed Nov. 22, 2025
I have the Diamond package, which is the top of the line. When I first got it, I had 33,000 miles on my 2014 Chrysler 300, which was unheard of, and pretty much garage capped. It's been about three years now, and I've had multiple problems with my car, and CarShield has pretty much been there. So, I really appreciate them quite a bit. CarShield has been very, very good about explaining things to me and getting back with me as far as rental car goes, what has to be done, things that they cover, and things they don't cover. They pretty much laid out the lay of the land. There may be some things there that I did not agree with, but the bottom line was that we finally did agree on certain things. CarShield is definitely top rate.
James, we appreciate you sharing your experience! It’s great to hear that your Diamond coverage and our team have taken good care of you and your Chrysler 300. Thanks for trusting CarShield and for recommending us to your family — we’re glad to have you with us
Reviewed Nov. 22, 2025
I've been with CarShield for about three years and I'm fine with what I have. They've been really wonderful and I have no problems at all. I would recommend them.
Thank you so much for your wonderful review and for choosing CarShield over the past three years. We're thrilled to hear that our customer service has consistently met your expectations and earned your recommendation. Your trust reinforces the dedication of our team to providing excellent and reliable service. If you ever need assistance, please feel free to reach out to us. We're always here to support you!
Reviewed Nov. 22, 2025
I have questions about the shops that I deal with, because I was told I have a $100 deductible. My understanding is once the bill is finalized with the taxes and whatever else, they're just supposed to take $100. However, the shop charges me taxes on the $100 that I have to pay them. I spoke to someone once from CarShield. They pay the shop a certain amount, my deductible is $100. Once they finalize the bill and they have a total amount, they were just supposed to deduct the $100, not tax me on the $100.
The first shop I went to didn't have that issue. But I had to take the car back a second time to have something redone. I told them, "I'm not paying for it, and you're not gonna put another claim to CarShield, because you were already paid to have this job done the proper way and you didn't do the proper way.” One of the guys tried to talk to me. I said, "First of all, this is not your business. I spoke to the owner of the business. I was told to bring the car back. You're the maintenance manager. You assign someone to fix my car. That's it.”
I find out what's wrong with my car and I call CarShield to find out if it's covered. Most of the time, I go to the shop and they will tell me it's not covered. Some of the shops told me CarShield doesn't pay them much money. Some of them sometimes don't do warranty work, because they think CarShield will not pay what they will charge to do that job. But CarShield has been good with my claim.
Patrick, we appreciate you sharing your detailed feedback and experience with the claims process. It’s great to know you’ve found CarShield reliable overall. We understand how differences in shop handling and communication can cause confusion, and your feedback is helpful as we continue refining our processes. We’re always working to improve our coordination with repair facilities to ensure a smoother experience for our customers. Thank you for your thoughtful insights and for being a valued CarShield customer.
Reviewed Nov. 22, 2025
The submission of the claim took a couple of minutes. It was quick. The reps were very nice people. Also, the turnaround time was a day or two. Everything has been super swell since the repair.
Pierre, thank you for taking the time to leave a review! We’re so glad to hear your repairs went smoothly and that our team made the process easy for you. Your kind words mean a lot, and we’re happy to know CarShield has earned your trust. We’re always here if you need us again!
Reviewed Nov. 22, 2025
My experience with CarShield with my transmission was terrible. I didn't know CarShield deals with RocketAuto. They shipped a bad transmission. It wasn't CarShield's fault but I got some wrong information from them. I thought they would pay for the labor. RocketAuto had to pay the facility where I got my car fixed. And they tried to keep my car. I had to show out and tell CarShield, "I ain't got nothing to do with that. That's between you and RocketAuto." CarShield needs to talk to the clients and let them know what's going on upfront. I went back and forth with CarShield. I got some friends that had CarShield, and they had some problems with CarShield, too.
Keith, thank you for taking the time to share your experience. We understand how important clear communication is, especially when coordinating repairs between multiple parties. Your feedback regarding the transmission situation and communication process is appreciated, as it helps us identify ways to improve transparency and better assist customers in similar circumstances. If you’d like to review your claim details or discuss your experience further, please contact our Customer Service team at 1-800-587-4162.
Reviewed Nov. 21, 2025
Called CarShield to enquire about customer service & History as a customer. Got information where to take my truck for repairs. Will give more details when I get it to the shop. So far, so good. I have been a CarShield customer for 4yrs, this is my first claim. Praying everything goes well 🙏. II
Ronnie, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Reviewed Nov. 21, 2025
Everything went very well with the interaction with the customer service and everything from CarShield as far as getting my car repaired and getting it to me back on time. It took a little longer than I thought, but I understand the process. It took a week. However, everything included is what I got going, which is exactly what I needed. I haven't recently driven my car because I still have to get some more repairs done to it as far as my maintenance is concerned, but everything has been going well so far. The rep said the warranty price wouldn't change after I was made the first offer. It hasn't changed since I've been with CarShield.
Demetrius, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy, and knowing that what we do makes a difference. Please let us know if you need anything else.
Reviewed Nov. 21, 2025
CarShield has been good to me. I was led to them after reading reviews and talking to the dealership I always take my stuff to. They said they frequent with CarShield, so that was where I went. They gave me some payment options and I decided to do autopay. I paid them every month and now, I paid off my service contract. A few months ago, my air conditioner went out of my truck. So, I called and told CarShield what was going on. Then I took my vehicle to the dealership and had it done.
Thank you for sharing your positive experience with CarShield. We're delighted to hear that setting up your service contract and using it for your truck's air conditioner repair was seamless and hassle-free. Utilizing features like auto-pay to streamline the payment process is one of our key conveniences, and we're pleased it works well for you. Your proactive approach to reviewing providers and discussing options with your dealership shows in how smoothly everything unfolded. We're grateful for your feedback, and should you need any further assistance or resources, we're here to help.
Reviewed Nov. 21, 2025
I discontinued my service with CarShield not through disappointment. They have done their job well. They were very receptive and agreeable during the times that I had them on the phone. I try to call them in advance and advise them that I'm about to submit a claim. Once that is done, I present the documents to the dealer. I'm sure they communicate with CarShield to get a confirmation. The dealerships that I went to for service accepted CarShield, but the dealership didn't make life easy. So, I figured I'd change. I'm now with the GMC program as far as extended warranties.
This last time, I had a lot of difficulty with the radio in my vehicle. I gave CarShield the deductible, and they said the radio was fixed. The dealer billed CarShield but the radio wasn't fixed. Unknown to me, CarShield was reluctant and rightly so to pay the hours involved in fixing the vehicle. On top of that, CarShield told them what they would pay which was reasonable. However, the dealership wanted another deductible plus an additional $200 for I have no idea. I called CarShield and said, "Forget it. Canceled this claim. I'm not dealing with these people."
I went to another dealer and asked for diagnostics. I paid for that out of my pocket and said, "Do no work until I consult the technician. At that point, I'll make a decision whether we will continue." I didn't want to bother CarShield again. The dealer told me they could fix it. I paid that out of my pocket but it still wasn't fixed. I was so angry that I went over and bought a new truck. I decided to purchase the dealership's extended warranty because I felt I would get better service if I went through them. CarShield did the best they could with what they had to deal with. The first time I used them, I called them and said, "This dealership is trying to rob you." They put me at ease and said, "We take care of all of that ourselves. So, don't you worry about it." I didn't worry about it anymore.
Lawrence, thank you for taking the time to share your detailed experience. We’re glad to hear our team provided positive interactions and helped make the claims process straightforward. It’s unfortunate to hear about the challenges you faced with the dealership, but we appreciate your recognition of our efforts to resolve the situation and ensure you felt supported. We value your feedback and wish you the best with your new vehicle and coverage.
Reviewed Nov. 21, 2025
We bought another car later, a Mitsubishi, and I originally called CarShield to try to get it on the same package deal as my Cadillac because I liked it so much. They signed me up, and then the dealership said, “Well, you have to buy ours. It goes with the car.” I said, “What? You didn't tell me that before.” The good part was when I called CarShield back, they didn't give me any hassle at all about canceling it at that point for that other car. It's unusual for a company insurance business to be that easy to get along with with canceling anything after they got your money or your signup. That was what really impressed me more than anything else. CarShield was so great to deal with.
David, thank you for taking the time to share your experience! We’re glad to know you’ve found CarShield trustworthy and easy to work with. It’s great to hear that both your sign-up and cancellation processes were smooth and that our team made everything simple and friendly from start to finish. We appreciate your kind words and are happy to have earned your confidence in our service.
Reviewed Nov. 21, 2025
My car is a '99 and I wanted to get something so that I wouldn't have to worry about it being broken down in the street. I signed up with CarShield and I've had them for 2.5 months when my transmission started leaking. So, I called them. They okayed me to have the work done, but the person that I used for the work tried cheating me. I told the woman at CarShield about what I was going through and she recorded everything. I had to call them for safety and Vehicle Safety went to the person that had done my transmission, then they were able to get my money back.
But then they spoke to CarShield, and CarShield sent me back $999, all of the months that I paid into the warranty. I had to cancel for them to pay me, but then they told me to have me come back on again, and I did. All in all, I thought I would have issues with them, because I heard stories, but I didn't have any problems. I even told my son that he should get CarShield as well because he has an older car too.
Daphne, thank you for taking the time to leave a review! We’re glad to hear our team was able to resolve your situation and that you’ve had a positive experience with our customer service. It’s great to know you chose to return to CarShield and even recommended us to your son. We appreciate your trust and are happy to have you with us!
Reviewed Nov. 21, 2025
I have an older vehicle and CarShield is able to cover some of the parts on it. I usually take my vehicle to the car shop and they submit the claim to the car shop. I would also call in to let them know that I am taking the car to the shop and make sure something is covered on it. My most recent claim was for a water pump on my vehicle. The claim process didn't take that long, but getting the vehicle ready took me about two days to get the vehicle. They said that I had to pay out of pocket for a rental vehicle. I didn't see that being feasible. So, I just stayed at home, had to rearrange some appointments to make sure I was able to pick my car up.
Walter, thank you for taking the time to leave a review and share your experience! We’re glad to hear your coverage has given you confidence in keeping your car protected and that the claims process for your water pump repair went smoothly. It’s great to know our team and your repair shop made the process easier for you. We appreciate your feedback and your recommendation — it means a lot to us!
Reviewed Nov. 21, 2025
Setting up with CarShield was a good experience. The agent was very knowledgeable about the product. My experience since that time has been reasonable. CarShield has stood up to what they say they will do as a warranty company. I submitted my claim initially to make sure that I followed instructions. It was smooth. There were a couple of things that needed to be worked out, but nothing on the difficult side. The other time, there was a loaner available.
Russell, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Nov. 21, 2025
I've heard of CarShield from TV. I liked their reputation. I had no problems with two claims. We recently had to have a transaxle replaced. The place handled everything. I feel fine with it. That's why I've kept CarShield. There was another claim about electrical wiring. It went the same as the first time.
Don, thank you for sharing your excellent experience with CarShield! We're thrilled to hear that processing your claims for both the transmission replacement and electrical wiring repairs was seamless. We want you to know that it's our priority to ensure convenience for our customers, and we're glad that the process went smoothly without you needing to initiate direct contact. Your continued trust in us is much appreciated, and we're thrilled to support your vehicle protection needs efficiently. If you have any future questions or need assistance, please feel free to reach out. We're always here to help!
Reviewed Nov. 21, 2025
We've had a good experience with CarShield. Everybody knows about them. But I was the one who told my significant other. I told her she should get it because she didn't have an extended warranty from her car anymore. She got on the phone and got on the plan. She got down to a good deal. It was 99 bucks a month. Everything was smooth. We went to the Toyota dealership in Grand Island, New York. They took care of the stuff. She said something about they would come and pick her up or drop her off home because she had the best plan.
Michael, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. Feedback like yours reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Reviewed Nov. 20, 2025
I’ve been with CarShield for 5 months with Gold Coverage, and this has been the most frustrating and dishonest experience I’ve ever had with a warranty company. My “Check Engine” light came on, and before going to the dealer I called CarShield. Their rep told me, “Yes, go to the dealer, have them call us, and we will take care of you.” My dealer diagnosed the issue (Fuel Injectors and Fuel Induction), called CarShield, and after an hour on the phone was told these parts were NOT covered.
I checked my policy and saw no exclusions for those parts, so I called CarShield again. An adjuster named Nick R. told me that the first adjuster was wrong, that I actually WAS covered, and everything was approved. But he refused to call my dealer or give me a claim number. My dealer called them back again, spent another hour on the phone, and was told again that the parts weren’t covered.
When I called CarShield again, I spoke to a representative named Mondra, who gave me the worst customer service I’ve ever experienced. She acted like she didn’t care, kept saying she didn’t understand me, and when I finally finished explaining everything, she told me my claim was denied. When I gave her the name of the adjuster who approved the repair, she said “that name doesn’t exist.”
At that point I cancelled my policy. My dealer told me most of his customers cancel after their first claim because CarShield constantly misleads people and refuses to pay for what the policy actually covers. CarShield wasted hours of my time, lied multiple times, refused to help, and provided zero accountability. Don’t waste your money.
Sultan, we apologize for any confusion you experienced regarding your coverage. Please know that we take customer concerns seriously and are currently reviewing your account to ensure it was handled correctly. We’re committed to providing excellent service and appreciate your patience as we complete our review. If you need any further assistance, please don’t hesitate to reach out.
Reviewed Nov. 20, 2025
Keep in mind this company does not provide correct information, show empathy when the level of service does not align with the standards outlined in the contract. This has not only impacted my ability to manage my daily life and accounts but has also resulted in unnecessary stress, costly transactions and wasted time. Please remember when they promise in writing and verbally they will contact you within 1 business day to complete your claim it’s false information. They’ve place the blame on the repair shop for two week when all required documentation and photo were submitted. They don’t honor their own terms. You are never able to speak with upper management such as a Supervisor. I wish I knew before but happy I know now. This isn’t a company worth investing your money it.
Danielle, we apologize for the challenges you’ve experienced and understand how stressful this situation has been. It’s disappointing to hear that the level of service didn’t align with your expectations or the standards outlined in your contract. We truly understand how delays and communication issues can affect your daily routine and cause unnecessary frustration.
Upon review, the Claims Department is requesting additional information to provide further verification on the cause of failure. It also appears that a supervisor did reach out but was unable to connect and left a voicemail.
For further assistance and to ensure your claim continues to move forward, please contact our Customer Service team at 1-800-587-4162. They can help coordinate with the Claims Department and make sure you receive the most accurate updates.
Reviewed Nov. 20, 2025
I bought the Platinum Plan and was told everything was covered with the exception of routine maintenance items, which I expected and was fine with. Then, when I needed them for a repair from something that failed inside my steering column, I was denied because they deemed it a "maintenance" issue! I did nothing to cause whatever broke inside my steering column. I take good care of my truck and was not negligent in any way, yet they would not honor the repair that needed made. I looked and noticed "Steering" and "Transmission" were both listed on the coverage, yet a steering column repair was denied!
I heard that this company was involved in many lawsuits and was cautioned about them from other competitors, yet I remained loyal to Car Shield, trusted them after discussing the rumors I heard, which they denied were true, and this is what my loyalty got me.... Screwed! CAUTION: Take a warranty out with this rip-off company at your own risk! I made my payments every month and still have to pay for a $1,200 repair bill with no valid reason why. Obviously, I immediately cancelled my policy, although I'll keep checking to make sure they don't keep deducting my auto-pay each month. An unethical company like this would probably try something like that. I may even contact an attorney to discuss this breach of contract. BUYER BEWARE.... Car Shield does NOT stand behind their commitment!
Bob, we apologize for the frustration you experienced and appreciate you taking the time to share these details. We understand how disappointing it is when a repair isn’t covered as expected, especially after maintaining your vehicle and staying loyal to your coverage.
Upon review, the repair facility reported that internal screws inside the steering column were broken off and were causing the shifter to feel loose. According to the terms of the contract, the shifter is excluded from coverage, which is why the claim could not be approved.
If you’d like to discuss your claim in more detail, please contact our Customer Service team at 1-800-587-4162. We’ll be happy to go over the findings, explain the coverage determination, and address any questions or concerns you may have.
Reviewed Nov. 19, 2025
The signup process with CarShield was easy. Their reps were knowledgeable about their product and were able to answer my questions. I went with them because I heard that they were a good company to go with. However lately, I've been hearing differently. Still, I've already recommended them to a friend, and she had transmission trouble and they replaced her entire transmission.
Tracey, it’s wonderful to hear that your representative took the time to answer your questions and help you find the coverage that fits your needs. We’re so glad you’ve had a positive experience and appreciate you recommending CarShield to others. Thank you for sharing your kind words and for being part of the CarShield family!
Reviewed Nov. 18, 2025
I'm sitting here in the repair shop to have failed tire pressure sensors replaced. CarShield first requested pictures around the outside of the vehicle. DONE. Then they wanted pictures showing the sensors failed. DONE. Now they want pictures of the catalytic converter, engine, underneath the car, and the sensors. The mechanics said if they keep this up I won't get my car until tomorrow. WTF does the catalytic converter have to do with tire air pressure sensors. They are doing everything they can to avoid a payout of $600. I have 2 policies one for each car. Looks like I need to rethink about canceling my subscriptions.
Updated review: Nov. 27, 2025
A solution was agreed upon.
Original Review: Nov. 18, 2025
I have had this policy for five years. I own an older Buick, which is known to have timing belt issues. Unfortunately, my service provider for oil changes has a broken printer and doesn't have internet access because they are located in an underserved area. We changed our own oil once and provided the receipt for that service. Additionally, we obtained a Carfax report and took a screenshot of the service dates for the oil changes. However, this documentation is apparently not sufficient for Car Shield, and they refuse to honor our contract. My car has been sitting at the shop, untouched, for two weeks now.
What is the point of having insurance if it is not honored? If this situation is not resolved, I will be taking them to small claims court. Don’t worry; I work in the legal field and know how to handle it. Car Shield has the potential to be a great company, but instead, they seem to look for ways to avoid honoring a contract that I have paid into for the last five years in preparation for situations like this. I would advise avoiding this company.
Jamie, we understand your frustration and appreciate you taking the time to share your experience. The claims department has requested service records to ensure the vehicle has been maintained according to the manufacturer’s maintenance recommendations, as outlined in your contract. Unfortunately, we’re unable to proceed with processing the claim without the required documentation.
For further questions or concerns, please don't hesitate to contact our Customer Service team at 1-800-587-4162. They’ll be glad to review your situation and provide additional guidance on next steps.
Reviewed Nov. 16, 2025
I called to get a quote and checked a few other companies as well. In that time, for the past 5 days now, CarShield has called me three times a day, even after I told them to stop calling, that if I decide to go with their company, I would call them. But instead of listening, they continued to call multiple times a day. I get there, all getting paid by commission, but when a customer tells you to quit calling them, you damn sure don't keep harassing them, and that's exactly what they're doing is harassment at this point. Somebody should not have to tell them multiple times to quit calling.
Paul, we apologize for the repeated calls and truly appreciate you bringing this to our attention. That’s not the experience we want anyone to have, and we understand how frustrating it can be to receive multiple unwanted calls. Please contact our Customer Service Department at 1-800-587-4162 so we can update your contact preferences and ensure this doesn’t continue. Thank you for giving us the opportunity to make this right.
Reviewed Nov. 16, 2025
My experience contacting CarShield's was mostly positive. The customer service was polite and knowledgeable, guiding me clearly through the claims process. Communication was good—they kept me updated on the repair progress and helped arrange towing quickly. Although the process took a bit longer than I hoped, the support and coverage reassured me.
Milton, thank you for taking the time to share your positive experience with CarShield. We’re delighted to hear that our customer service team provided you with clear and knowledgeable guidance throughout the claims process, and that the communication about your repair progress was effective. While we understand the timing wasn't perfect, we're glad to know that our support and coverage provided reassurance. Your feedback is greatly appreciated, and we're here to assist you whenever needed.
Reviewed Nov. 16, 2025
I called three different companies and CarShield had the most coverage for the less money. It has covered a whole lot more of your vehicle for an affordable price. I got my payment down there to where it wouldn't be a strain on me and still got a good warranty that I've used a couple of times. On my five-year mark, they lowered it $10 more just for being a loyal customer for that long. So that was pretty nice. The only case to the policy is if you've got a favorite mechanic that you always take your vehicles to and he's not ASE-certified, CarShield doesn't accept that. But it's kind of a good thing.
Majority of the shops take CarShield. CarShield won't issue a check until the work is completed and the customer is satisfied. So if the customer isn't satisfied, they're not gonna pay for something that has not been fixed that's under warranty. When the customer say he's satisfied with it, they'll pay them. That's only fair. CarShield wiil call the custoemr and make sure you're satisfied with the work and do a survey on the place you took it. So they sort of keep up with who treated who right and who treated what right.
Robin, we’re glad to hear you’ve had a positive experience over the years and appreciate your loyalty! Our customer service team is always here to help with locating repair facilities or answering any coverage questions. If you ever need assistance, please don’t hesitate to contact us at 1-800-587-4162.
Reviewed Nov. 15, 2025
CarShield rejected my first claim because I didn't follow the proper procedure. I called them to make sure that my policy was up to date and in good shape, and they said it was. So I got the automobile place to go on and do a repair. It wasn't a great big repair, but then I found out that I wasn't supposed to give them that information. I was supposed to take it to the dealer, then the dealer was supposed to call CarShield and get permission for the work. The dealer and CarShield would work it out and get me my car back. But for my second claim, the place where the vehicle was serviced initiated the claim and in the end, CarShield paid them $5,000. All in all, they are great and I've never had any problem with any conversations I have had over the phone with their reps.
Robert, we appreciate you sharing your experience and are glad to hear your second claim went smoothly. It’s great to know the process worked well once everything was set up correctly and that your repair was fully taken care of. Our customer service team is always here to help guide you through the claim process or answer any questions. If you ever need assistance, please don’t hesitate to contact us at 1-800-587-4162.
Reviewed Nov. 15, 2025
I recently did a claim for the transmission and it was fine. It took about two and a half months to get everything done, and then everything was covered, except for the deductible.
Pamela, we appreciate you taking the time to share your experience. We’re glad to hear your claim was fully covered, aside from the deductible, and that the rental car helped during the repair process. We understand that repair timelines can vary depending on parts availability and shop scheduling, and we truly value your patience throughout the process. If you ever need help with future claims or have questions about your coverage, please contact our customer service team at 1-800-587-4162—we’re always happy to assist.
Reviewed Nov. 14, 2025
I've searched around for various places for car warranties and on the radio, I heard Mark Levin saying CarShield was the best one around. I tried it and it looked like it works fine. I had substantial service done on the Mercedes and everything worked out fine. It was all taken care of by the repair shop. Look into CarShield. It's worth the money.
Reginald, we truly appreciate you taking the time to share such a positive review! It was our pleasure to assist you, and we’re delighted we could meet your needs. If you have any questions or need further assistance in the future, please don’t hesitate to reach out — we’ll be here for you.
Reviewed Nov. 13, 2025
CarShield's service has been the same as always. Everything has been up and up. Otherwise, I'd cancel it.
Patricia, thank you for sharing your experience and for your continued trust in CarShield. We appreciate your loyalty and are glad you’ve found our service reliable. Even though you haven’t filed a claim, we’ll be here to provide the same level of support whenever you need it.
Reviewed Nov. 13, 2025
I have 2014 pickup truck and it's low mileage. My friend, Mary, recommended I get CarShield and I have set up my account with them for about two months now. The reps who assisted me were good and I didn't see any problem with them. But they told me that I couldn't use the policy for four to six weeks. Other than that, i would recommend them.
Eddie, we’re pleased to hear your sign-up experience went smoothly and that our representative provided excellent service. We also appreciate your thoughtful comments about documentation. Upon review, it appears certain information may be needed to ensure you receive your materials. For assistance or to request physical copies of your contract, please contact our customer service team at 1-800-587-4162. We’ll be happy to help and assure you we’ll be here if you need anything else.
Reviewed Nov. 13, 2025
Going with CarShield seemed like a fair deal. Speaking with their reps was okay, but I had a claim on my wheel bearings that wasn't covered where I was told that it would be covered, so I'm not very happy now.
Russell, we appreciate you sharing your experience and feedback. Upon review of the sales call, it appears the representative was referring to the drive axle components—specifically the CV joint and universal joint—during the discussion, which may have caused some confusion about coverage. We apologize for any misunderstanding and appreciate you bringing this to our attention. Our customer service team is available to review your coverage details and answer any questions you may have at 1-800-587-4162. We’re here to help ensure you have a clear understanding of your policy.
Reviewed Nov. 13, 2025
I've been with CarShield for a good two years and they took such good care of me. Their customer service team and claims process have been excellent.
Dianne, we’re grateful you took the time to share your experience! It’s great to hear our service has met your expectations over the past two years and that you’ve been pleased with our team and claims process. Your recommendation means a lot, and we’ll be here whenever you need us.
Reviewed Nov. 13, 2025
When I spoke to CarShield, I was very happy with them and what they said. I've done a little shopping around, but I didn't see anything better for the dollar. I've had two situations that I needed CarShield. The first one was on a truck that got demolished later on, but something went out on the rear axle. There was an issue with some sort of sensor on the brakes. CarShield was great with that. They paid for the car rental. They paid for everything but $100 on my repairs. I've got too many miles on the cars I've got now to have that full coverage. But I do have engine and transmission coverage on both of my vehicles, and the price isn't crazy. It's cheaper than buying a new car. I did have a situation that the gas tank of the fuel pump went out on this vehicle in Amarillo. CarShield didn't pay for the fuel pump, but they paid for the towing.
Kurt, thank you for taking the time to share your thoughtful review and long-term experience with CarShield. We’re glad to hear that our coverage and support have been helpful in several of your repair situations, including assistance with towing, rentals, and major repairs. Your insight into how our plans provide continued protection beyond standard warranties is greatly appreciated.
Reviewed Nov. 13, 2025
I like Carshield. They are cheap and they fixed my car. I had a bad seat and all I had to do was call them, and that was it. Go ahead and get them.
Tom, we appreciate your positive review and are delighted you're satisfied with our service! Please don't hesitate to reach out if you need any further assistance.
Reviewed Nov. 13, 2025
My warranty on my Journey had expired and I plan on keeping it for a while. I've heard of CarShield a lot longer than the others. I'm okay with what I have. There's a deductible. However, I had a claim a few months back and CarShield did not cover all of it. I was not happy about that. Most cars now have steering wheel controls for speed, economy, and trips. It was not responding. It needed to be changed. But I needed to get it done, so I had it done.
Fred, thank you for sharing your experience and for providing such thoughtful feedback. We understand your perspective regarding your recent claim and appreciate your honesty about your experience. For clarification or further assistance, please contact our customer service team at 1-800-587-4162. Our team is available to review your contract and address any questions or concerns you may have.
Reviewed Nov. 13, 2025
The claims process has been smooth and easy. The customer service is excellent. But like everybody, I would like the cost to be less per month.
Clint, thank you for sharing your thoughtful feedback. We’re pleased to hear that your claims experience was smooth and stress-free—it’s great to know the process met your expectations. We also appreciate your comments on pricing and your willingness to recommend CarShield to others. Please feel free to contact our customer service team with any questions or concerns regarding your account.
Reviewed Nov. 13, 2025
The customer service experience with CarShield was exceptional. I was impressed by their knowledge, and they were able to answer my questions and in doing so with patience.
Walter, thank you for your wonderful feedback! We're delighted to hear that our customer service team impressed you with their knowledge and patience. Providing exceptional service is of utmost importance to us, and we're thrilled your experience was such a positive one. If you have any additional questions or need further assistance, please feel free to reach out. We look forward to serving you again.
Reviewed Nov. 13, 2025
I purchased a car from West Point Ford in April of this year, and they introduced me to CarShield. I was getting a used car, so I needed the coverage in case something would happen. Enrolling with CarShield was not bad and the representative who assisted me was nice. She was very courteous and kind. I would tell anybody that's getting a secondhand car that they need extended coverage, and this is why I got CarShield.
Mary, thank you for sharing your experience and kind words about our team. We’re glad to know the sign-up process went smoothly and that our representative made a positive impression. It’s great to hear you see the value in having extended coverage for your vehicle. We appreciate your recommendation and want you to know we’ll be here if you ever need assistance in the future.
Reviewed Nov. 13, 2025
You never know when your vehicle's gonna break down, especially when it's out of warranty. It likes to do it whenever you don't have the money to fix it. I've heard about CarShield before, and heard they were good. It sounded like a good coverage, and they covered everything that needed to be. It was great.
Dakota, thank you for taking the time to share your thoughtful review. It’s great to hear that your experience setting up coverage was smooth and that our team provided helpful, personable assistance along the way. We appreciate your confidence in CarShield and are glad you’ve found value in the protection your plan offers. If you haven’t yet received your hard copy of the contract, please contact our customer service team at 1-800-587-4162, and they’ll be happy to assist. We’re grateful for your recommendation and will be here whenever you need us.
Reviewed Nov. 13, 2025
I've had CarShield for a while, but I haven't required any maintenance. I called them once just to ask some questions about roadside assistance. They directed me to my contract, in which I was able to print out something to put in my wallet for roadside assistance. So, they were very helpful. Overall, I like CarShield's cost and the term. It is month-to-month instead of contracts.
Cheron, we appreciate you taking the time to share your experience. It’s great to know you found our pricing and flexible month-to-month coverage appealing and that our customer service team provided helpful guidance when you reached out. It’s wonderful to hear you’re satisfied with your plan so far, and we’ll be here if you ever need assistance in the future.
Reviewed Nov. 13, 2025
I filed a claim to CarShield and my experience was wonderful. They were there for everything that I needed.
Dana, thank you for your review! We're thrilled you're happy with our service. Please let us know if we can assist you with anything else.
Reviewed Nov. 13, 2025
This is our third year with CarShield. The customer service is excellent. Submitting claims has worked wonderfully as far as the dealership is concerned. I had a rental car. We got that without going through them directly and never got paid for that. But I understand that we didn't follow the process that we were supposed to.
Willie, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Nov. 13, 2025
t was easy to get on with CarShield. But when I asked them about filing a claim, they told me they didn't cover it. We were traveling back from out of state and we had a blowout. It messed up the molding around the back end of the car and took out a light and everything else. CarShield said that that didn't qualify. So right now, I'm debating whether to keep them because the warranty may be good for major stuff, but when I needed help with preventive and accidental stuff, I didn't receive it. Also, I'm a senior citizen and their price is really expensive for the income that comes in my home. But if something major happened to my vehicle, it would be good to have the warranty because trying to pay for something major off my income would be very taxing on my finances.
We understand how important reliable protection is—especially when balancing costs on a fixed income—and we want you to feel confident in your coverage. For a full review of your plan and a detailed explanation of what’s included, we encourage you to contact our Customer Service team at 1-800-587-4162. We’ll be happy to walk through everything with you and ensure you have clarity and peace of mind moving forward.
Reviewed Nov. 13, 2025
I heard about CarShield through an advertisement on television. I got it because of the guarantee of fixing major parts in my vehicle. My car is expensive. My warranty expired. I would at least have some coverage on any major parts. I had CarShield on a car that got totaled. So, when I got another car I automatically used them. Sometimes they don't pick up or I get a busy and I have to call back. Other than that, signing up was easy. I told a family member who is contemplating about it that CarShield is like any life insurance; you don't need it, but if you needed it, at least you have it.
Katherine, thank you for continuing your coverage with CarShield! We’re glad the sign-up process was simple and that your plan gives you peace of mind. We understand reaching us can sometimes be difficult and appreciate your patience as we work to improve. If you have any questions or need assistance, please contact us directly at 1-800-587-4162.
Reviewed Nov. 13, 2025
CarShield gave me a good deal. Signing up for the coverage was good. Their reps broke things down and explained everything. Overall, CarShield got a good service. I filed a claim to get my car repaired. The issue ended up being my engine. They're supposed to reimburse me, but I haven't received my reimbursement yet. It's been about three weeks now.
Reviewed Nov. 13, 2025
I had issues with my Chevy early on. Chevy covered my transmission when it went out. However, I had other issues that they didn't cover. I ended up having to pay $2,500 out of my pocket because I thought my car was still under the manufacturer's warranty, which is what made me go with CarShield. I set up an appointment with them online, and they called me back. They called me back multiple times. Every time they did, they would offer me a lower rate. I eventually said, "Just give me the lowest rate, and then I'll do it." I just put my wife's car on CarShield as well.
Ascencion, thanks for sharing your experience—and for choosing CarShield. We’re glad the setup was smooth and that our team made a positive impression. If you ever need to use your coverage, we’ll be ready to help make the process straightforward. Should any questions come up, feel free to contact us directly at 1-800-587-4162.
Reviewed Nov. 13, 2025
I have an existing warranty with CarShield and I've had them for a long time. Having the warranty gives me peace of mind when something happens that at least part of it will be covered. Recently, a driver side window that wouldn't roll up and down and the power window thing has messed up the switch. The Pet Boys place where I went to called in the information to CarShield and at the moment, the work has not been completed yet because I don't have the additional funds that had to come out of my pocket to complete it. Other than that, all my claims with CarShield have gone pretty well. They didn't cover everything but I don't have any complaints. For one of my claims, they had to send somebody out to look at the vehicle at the place where it was and they did that really quickly.
Thomas, thank you for being a long-time CarShield customer and for sharing your thoughtful feedback. We’re glad to hear our coverage has helped bring you peace of mind when unexpected issues arise and that your experience with our claims team has been positive. It’s great to know the process went smoothly during your last claim, even with the assessment visit. If you decide to move forward with your window repair or have any questions about your coverage, please contact us directly at 1-800-587-4162—we’re here to help whenever you’re ready.
Reviewed Nov. 13, 2025
When we purchased my vehicle, we were trying to get GAP insurance and extended warranty in our package because it's a used vehicle. We weren't able to make it work as far as our payments, so our finance person turned me on to CarShield. Signing up for the coverage was easy. I called in and I just had to have the mileage on my vehicle and the VIN. They went over what services were covered in the different packages and what those monthly costs were gonna be.
Julie, thank you for taking the time to share your experience with the signup process at CarShield. We're thrilled to hear that it was straightforward and that our coverage met your needs. We truly appreciate your kind recommendation regarding the ease of the process and the details provided to you. Should you have any questions or further comments, feel free to reach out. Welcome to the CarShield family!
Reviewed Nov. 13, 2025
With CarShield, I could go to any mechanic and get help for my car. I had to submit a claim for my air conditioning, and the dealer did everything. They have all the information from the last claim that I did. I did ask them because they wanted to talk to me to see if I wanted an original Subaru part or a remade part. I went with the Subaru part only because I have all original parts in the Subaru. At least it gives me a better warranty. Overall, I feel like if something happens, it's not gonna be devastating because I have CarShield.
Margaret, thank you for sharing your experience! We’re glad your claim and repair process went smoothly and that choosing the original part gave you added confidence. It’s great to know your coverage provides peace of mind on the road. To confirm if roadside assistance is included in your plan, please contact us directly at 1-800-587-4162. We appreciate your recommendation and are happy to have you with CarShield!
Reviewed Nov. 13, 2025
I called CarShield to sign up and it was fast and easy. They told me how much my payment would be every month and for how many years. I had my car worked on one time in the shop. It had something to do with the heater and the air conditioning. My car was in the shop for three days and CarShield gave me a rental car. All I had to do was go up to Recall Enterprise and they put me in a car, and then I took it back. I didn't have to pay anything. CarShield let me know what was going on and how long it was gonna take, and that they already talked to the repair shop. Their service was excellent.
Wayne, thank you for sharing your experience with us! We’re so glad to hear the sign-up process was quick and easy, and that your repair and rental experience went smoothly from start to finish. It’s wonderful that our team’s communication and coordination helped make things less stressful for you. We truly appreciate your kind words and are happy to know you’re enjoying the peace of mind your CarShield coverage provides.
Reviewed Nov. 13, 2025
I have been with CarShield for about five years, and everything is fairly easy when I submit my claims. The only drawback on CarShield is all these other companies calling and telling me that they are not following through on claims. Other than that, I've never had an issue. I recommend CarShield to everybody I know.
Thank you for sharing your great experience with CarShield. We’re delighted to hear that you find the claims process straightforward and the customer service team accessible and helpful. It's fantastic to know how much you appreciate the ease and smoothness of handling everything, and we’re thrilled that you recommend CarShield to others. If there’s anything more we can do to assist you in the future, please feel free to reach out.
Reviewed Nov. 13, 2025
Please do not use CarShield, if you try to cancel they move the dates and try to continue to your money even if you never used their services. It is not a good idea and they are not willing to work with you in hardships you are experiencing.
Markeeth, thank you for your feedback. At CarShield, we’re always willing to help our customers in any way we can and want to ensure every situation is handled fairly. Our team is committed to working with customers through any challenges, including billing or cancellation concerns, to find the best resolution possible. Please contact our Customer Service team directly at 1-800-587-4162 so we can review your account and assist you further.
Reviewed Nov. 13, 2025
A mechanic friend of mine said CarShield was good and he recommended them to me. I'd tell others not to buy it though. They like to cut the time that they let the mechanics work to a minimum, so I'm inconvenienced because I can't get a rental car which is promised underneath the contract. Outside of that, they didn't issue a refund for the remainder of the balance of my thing, so I would not recommend them to anybody. Their customer service needs to be better. Most of the other warranty companies are better. I have a new truck right now with a different warranty, and every time I go in for something, I just make a phone call and it's all set.
Reviewed Nov. 7, 2025
I sold my car on November 5th and called them the same day, but they took the charge from my account an hour or two before I called for cancelation. Now they're refusing to refund the money they took from my account for non-existent protection on my non-existent car. This is called theft and dishonorable opportunism; there's no other way to describe it. I just learned that there's a multi-million dollar lawsuit against Car Shield for this type of fraud.
Cevdet, being charged the same day you sold your vehicle is understandably frustrating. In situations like this, a payment can process before a cancellation request is completed. Upon review, it appears our team has since addressed your billing concern and updated your account accordingly.
If you still have any questions about your cancellation or billing, please contact our customer service team at 1-800-587-4162 so we can make sure everything looks right on your end.
Reviewed Nov. 6, 2025
CarShield was a good service for me when I had it. They came through for me when I needed them. I do appreciate that they did a good job when I took the vehicle in for service. The customer service was great. They did exactly what I needed at the time I needed.
Christopher, thank you for your wonderful feedback! We’re thrilled to know our team provided excellent support and efficient service when you needed it most. Your trust and recommendation mean a lot to us. If you ever need further assistance, we’re always here to help!
Reviewed Nov. 3, 2025
Updated on 03/30/2026: Well, in Nov 2025 I had written a long 3 page letter of complaint/denial on a claim I was about to make when the rep over the phone replied "My problem was not covered". Needless to say I was and still am very disappointed since I have been paying 99.00 over the past 5 yrs. No one replied to my letter but sent me, Get this, a packet of what was covered.... of which the packet was never sent me in the first place or I would have KNOWN what was covered. I am a Senior citizen and paid FAITHFULLY over the years for this coverage on my awesome Toyota but was denied repairs for what I had been told was suspension/bushings etc... I really expected better customer service in REPLY to my complaint. I did get my Oct payment back but seriously this is still not acceptable and me and my guy despite the commercial when it comes on to advertise CARSHIELD. Very very misleading.
Original Review: I was never fully explained my policy (warranty) from the get-go - Now I need suspension and alignment and find out that this is not covered. I am a senior citizen and have been a faithful customer since 2020. I am appalled actually at the conversation I had with 2 agents over the phone on 11/3/2025 about the repair and my acceptance of the SAFETY ISSUE that should be covered regardless of what PLAN I went with. Again this was never gone over with - I have documentation from 2020 when I bought the PLAN.
I am very disappointed and will go with someone else more reliable and when I think of $99.99 being taken out of my account every month FAITHFULLY for these many years, it makes my spirit sink but God never fails - He will make all things right as He, again, never fails. Regardless, my faith is stronger than any PLAN - I live for HIS PLAN. I am still not happy with CarShield today going forward unless something, anything is done to help me in this dire situation. I CHOOSE TO SAY NO I WOULD NOT RECOMMEND THIS TO ANYONE unless I get some answers and full CLARITY ABOUT WHY THIS IS NOT COVERED. SAFETY ISSUE, HELLO!!!! :(
Our records indicate that suspension and alignment repairs would need to be verified under your specific contract. We’d like the opportunity to review your policy and the documentation from 2020 to ensure everything was handled properly and to provide full clarity regarding your coverage details.
Please contact our customer relations team at (800) 587-4162 so we can personally review your account and see how we can assist further. We truly appreciate your long-term trust in CarShield and want to do everything we can to address your concerns.
Reviewed Oct. 28, 2025
CarShield isn’t covering the damage because it was caused by what the repair shop did, not the original issue. I picked the repair shop myself the first time. They supposedly fixed it, but they didn’t do a good job. They only half fixed it, and I paid my $100 deductible.
The car broke down again, and I had to take it to another shop. That shop told me the first mechanics had messed my car up and sent pictures showing how some stuff had gone through the engine. As a result, my car is now totally messed up and will likely be scrapped because it’s not even worth fixing.
Myronna, thank you for sharing your detailed experience. We’re glad to hear our team was responsive and that we were able to assist with your claim. We understand how frustrating it can be when a repair shop doesn’t complete the work properly, and we truly appreciate your understanding that coverage applies only to failures outlined in the contract.
Your feedback about repair shop experiences is important to us, and we’ll continue working to provide the best support possible for our customers. We’re grateful for your trust in CarShield and wish you the best moving forward.
Reviewed Oct. 27, 2025
I recently sold my car and cancelled the CarShield contract. Car Shield billed me the next month anyway for a car that I didn't even own. I am now out an extra $129.99 and have no idea if I will be billed again next month. When calling their customer service department their response was to refuse to refund my money. Then I was rudely hung up on. This is the kind of treatment you can expect from scammers and thieves. I did not expect this kind of thing from Car Shield.
Rory, thank you for sharing your feedback. Upon review, it appears the monthly payment was processed before your call to cancel the contract. We can confirm that no further charges have been placed on the account. We apologize for any confusion this may have caused. As outlined in the contract, refunds are not available outside of the first 30 days of coverage.
If you have any additional questions or would like to discuss your account in more detail, please contact our customer service team at 1-800-587-4162.
Reviewed Oct. 26, 2025
I heard of CarShield on TV, and I decided to purchase it because I give $189 a month for motor and drivetrain. And there aren’t too many people who will warranty a truck that has 220,000 miles on it. So, I’ve had it for six to eight months now, but I haven’t used it yet because my truck is in good shape. But they got a good reputation.
My truck’s got 240,000 miles, and it’s a 2016. And the motor is gonna go out one day. I’ve just been lucky. When I got the coverage, I had 220,000 miles on it. And it’s unlimited miles for $189 a month. I thought my truck was covered bumper-to-bumper. And I have it right here blow out on me. So, I called to see if they would replace it, and they said they wouldn’t replace it. So, I was misled a little bit because I thought it was bumper-to-bumper, and it’s not. It’s motor, transmission, and rear end. So, I don’t even think it covers my computer. It might, but I don’t know. It didn’t cover the radiator, for sure.
Christopher, thank you for sharing your experience and for being part of the CarShield family. We’re glad your sign-up process went smoothly and appreciate your feedback about coverage expectations. Plan details can vary based on the vehicle’s age and mileage, which may affect what components are included.
We’d be happy to review your plan and clarify your coverage. Please call 1-800-587-4162—our team is here to answer questions and ensure you get the most from your protection.
Reviewed Oct. 26, 2025
Signing up with CarShield was easy. The representative was knowledgeable. He could answer my questions so I signed up. ‘Cause you never know what’s gonna happen.
The policy covered a lot. I can’t pinpoint one thing, but it covered a lot. Overall, I haven’t had any bad experience with it yet.
Michelle, thank you for your positive feedback about CarShield! We're thrilled that the sign-up process was seamless and delighted to learn that our knowledgeable representatives could assist you effectively. It’s great to hear that you've had no issues since joining and that you find the coverage robust — it certainly is invaluable for unpredictable car troubles. We sincerely appreciate your recommendation to friends and family. If you ever have further questions or need assistance, please don’t hesitate to reach out to us. Your support means the world to us!
Reviewed Oct. 26, 2025
I got rid of CarShield. They didn’t approve what I was trying to get fixed. They denied me. It was something that they wouldn’t do, and that’s insane. They wouldn’t pay for any suspension problem. I went to get it serviced, and then they called the mechanics and said they won’t cover it.
I picked CarShield because they said they could fix anything. I did have some things fixed, but I had to pay for things mostly.
William, we understand the frustration that comes when a needed repair isn’t covered, especially when you’re relying on your vehicle. Upon review, suspension components are not included under your contract, which is why coverage was not available for that repair.
We truly appreciate the time you were with CarShield and the opportunity to have served you. Should your needs change in the future, we’d be happy to discuss plan options that may offer coverage better suited to your vehicle. We wish you the very best moving forward.
Reviewed Oct. 25, 2025
I got an extended coverage from CarShield due to the age of my vehicle. So far, I haven’t had any breakdowns, and haven’t needed to use them.
Ricky, thank you for sharing your experience and for choosing CarShield to help protect your vehicle! We’re glad to hear the sign-up process went smoothly and that our representative provided clear and professional assistance. It’s great to know you feel confident having coverage in place for peace of mind. We appreciate your trust in us and look forward to being there whenever you need support!
Reviewed Oct. 25, 2025
My car is 10 years old. It’s going to fall apart soon. Right now, I can’t get the trunk open. I was thinking today about calling CarShield, but don’t know how yet. I have to look at the contract to see how to get service.
The customer service representative was awesome. Otherwise or I would have asked her to go away.
Mary, thank you for choosing CarShield and sharing your positive experience! We’re glad our representative provided excellent service and that you took the time to review your contract. Your peace of mind is our priority, and we’re always here to help. Welcome to the CarShield family!
Reviewed Oct. 25, 2025
I needed an extended warranty for my car and chose CarShield because it was available at the time. I have a 2017 BMW, and it’s got some age on it, even though it runs beautifully, anything could happen at any time. The sign-up process was smooth, and I felt comfortable with the discussion. I haven’t had an opportunity to use Endurance yet.
James, thank you for sharing your experience and for choosing CarShield to protect your BMW. It’s great to hear the sign-up process went smoothly and that you feel confident having coverage in place. We understand how important it is to keep a well-loved vehicle running strong, especially as it gets older. We’re glad to have you with us and are here whenever you need support.
Reviewed Oct. 25, 2025
I’ve been with CarShield for a while now and my experience has been great. The customer service I’ve received has been excellent. They’re very professional and knowledgeable.
Dawn, thank you for your kind feedback! We’re glad to hear our team provided excellent service and made your claims process smooth and efficient. Your satisfaction is our priority, and we’re always here if you need anything.
Reviewed Oct. 25, 2025
I wanted an extended warranty for my vehicle because of its age. The Endurance representative was good and I had already received a copy of my contract. Endurance paid for my first claim and it was very smooth. The mechanic called them and he took care of it.
Paul, thank you for sharing your experience! We’re thrilled to hear our representative made the process easy and that your first claim went smoothly from start to finish. It’s great to know everything worked just as it should with your mechanic and payment. We appreciate your trust in CarShield and are always here if you need anything in the future.
Reviewed Oct. 25, 2025
A friend referred me to CarShield, and I got it a year ago. And whoever it was that assisted me worked hard to get me to sign up. And it’s expensive. But I had a bad experience with them. I filed a claim with them, and they denied it. They should investigate the case first before saying no.
So, what happened was I had an accident turning in my driveway, and I hit the pole. And then, now, I have to talk to somebody. And when the storm came over here, it messed up the hood of my car. And they were supposed to pay me for that hood. But I got a complaint that if the paint was done right, it wouldn’t peel. So, this is not hail damage on my car. It looked like they were peeling paint off the hood. I don’t know happened, but it looks very bad. So, I’m thinking if I’m gonna stay with it, because there’s another company out there.
Marline, thank you for taking the time to share your experience. We understand how disappointing it can be when a claim doesn’t go as expected, especially after dealing with damage to your vehicle. We’d like to clarify that CarShield provides coverage for mechanical breakdowns, while damage caused by external events such as accidents or weather—like storm-related damage—falls outside of the coverage terms.
We appreciate your feedback and your willingness to share your experience. If you’d like, we can review your plan in detail and ensure you fully understand what is and isn’t included. Please contact our customer service team at 1-800-587-4162—we’re here to help answer any questions and provide clarity moving forward.
Reviewed Oct. 25, 2025
Acquiring CarShield's service is a security blanket for me. I'm 77 years old and I want to make sure that I don't have any problems with my vehicle. And if I do, I know damn well that CarShield is going to take good care of me. Signing up with them was a good experience. I'd highly recommend them. Their service is good and I've never had a problem with them.
John, thank you for sharing such thoughtful feedback and for recommending CarShield to others. We’re so glad to know your experience has been excellent and that our coverage gives you peace of mind. It means a lot to have your trust and support, and we’re honored to help you stay protected on the road.
Reviewed Oct. 25, 2025
I've been with CarShield for years, and everything that needed to be done, they denied it. I have the gold coverage, that's why all the work that needed to be done didn't fall under the contract. I had to spend around $3,000. The only thing they covered was the water pump. They paid that because it was $200.
The claim went quick and the customer service was all right. But when they sold me the contract, my car had 108,000 miles. And they didn't tell me that in order to get the platinum, I would have had to have less than 100,000 miles.
Joann, thank you for sharing your detailed experience. We understand how frustrating it can be when coverage doesn’t meet expectations, especially after maintaining your plan for so long. Mileage requirements do determine eligibility for certain coverage levels, including the Platinum plan, and we apologize if that wasn’t clearly explained at the time of enrollment. Transparency is important to us, and your feedback helps us improve how we communicate plan details.
We’d be glad to review your policy and discuss options that may better fit your current situation, especially since your vehicle is in storage. Please contact our customer service team at 1-800-587-4162—we’re here to help clarify your coverage and find a solution that works best for you.
Reviewed Oct. 25, 2025
I filed a claim with CarShield, and it went okay. Their price was good, and I only had to pay a $100 deposit before they took care of the rest. Everything was handled the same day, and since the repair, it’s been working pretty well. However, I have another part I’m trying to find out whether Endurance will cover or not.
William, thank you for sharing your experience! We’re glad to hear your first claim went smoothly and that your repair was handled quickly. It’s great to know our team made the process easy and that you’re satisfied with the coverage and pricing. We appreciate your trust and recommendation—please don’t hesitate to reach out at 1-800-587-4162 when you’re ready to review the other part in question. We’re always here to help and keep your peace of mind a priority.
Reviewed Oct. 25, 2025
I saw CarShield on TV and became interested in coverage for my truck. The signup process was pretty easy, and the representatives were good. I was impressed with their service, so I got extended coverage just to be safe.
Thank you for sharing your positive experience with CarShield! We're delighted to hear that the sign-up process was straightforward and that our representative efficiently and clearly outlined the services to you. Knowing that you have extended coverage for added safety and peace of mind for you and your vehicle is exactly what we strive to provide. We appreciate your feedback and welcome you to the CarShield family, where support and clear communication are our priorities. If you ever have more questions or need assistance, we're always here to help!
Reviewed Oct. 20, 2025
My 2015 Edge has been covered by CarShield for four years, and my husband’s 2017 GM has been covered for two years. I've had an excellent experience, every time we turn in a claim, it’s covered. I can’t think of anything I could possibly complain about. The dealer we take our car to is good with CarShield.
My most recent claim was August 18th of 2025 for the front suspension arms. I paid my $100 deductible and CarShield paid the rest, which was $818. I had an agent call and text me, and the shop had no problem with anything. I've recommended CarShield several times to many people.
Jody, thank you so much for sharing your wonderful experience with CarShield! We're thrilled to hear that both your and your husband's claims were handled efficiently and smoothly across multiple vehicles. Knowing that our service met your expectations, especially during repair processes like the faulty suspension arms, reinforces our commitment to providing top-notch customer experiences. Your enthusiastic endorsement to friends and family truly means a lot to us, and it's great to have you as part of the CarShield family for long-term peace of mind. We're here whenever you need us!
Reviewed Oct. 20, 2025
CarShield sucks. They get on TV and say, "No out-of-pocket expense" but they give you the runaround. My car started jerking when I was going down the interstate. I took it to Ralph Sellers Chevrolet in Baton Rouge and they couldn't figure out what was wrong with it. All the lights on the dash came on. They kept it for two weeks, and I went to pick it up, it wasn't fixed. I got in the car, and the same jerking was with it. I called the guy back who said they’re getting ready to close that afternoon, so I drove the car home. I put less than 200 miles on it and it's still doing all the same thing I took it in for.
CarShield paid $1,300 and I paid $1,000. I took it back and they wanted me to do an in-depth diagnostic, which I paid $595 for because they wouldn't pay for another one. Before I left, they said it’s the fuel pump. CarShield said that they would send the Chevrolet dealership in Baton Rouge a part and they would not accept it.
When I took it back the second time, they decided it was a transmission. They called for an engineer to check it. He approved $6,600 and it was gonna be $10,500, and I'd have to pay the difference, around $4,000. I said no. I've taken the car to Gonzalez in Louisiana. They checked it and simply cannot find out what's wrong. The car runs perfectly, but it's still jerking. When I went and got it the second time from Baton Rouge, the power steering had gone out. I don't know if they did something to it because we never had any trouble with it yet.
All of this is ongoing. Yesterday, I called back to CarShield and they will send a transmission and would warranty it, but I'd have to pay part of the labor. The man at the second place told me if CarShield will send the transmission, I’m still gonna be out a lot of money on pocket just from that part. Also, if they go by the book how long it'll take, it'll be 24 hours. That's labor and all that's coming in that I have to pay for. This car I bought was used and only had 30,000 miles on it. I've had it since 2015 and only have 120,000 miles on it. I had an air conditioner fixed and it was $1,600. They paid $800 and I had to pay $800 because their labor was so expensive. It's been a nightmare with CarShield. I’m looking for a new car today.
Judy, we truly appreciate you taking the time to share your detailed experience and understand how frustrating this process has been for you. We’re concerned to hear about the challenges you’ve faced throughout your repair journey and the out-of-pocket expenses incurred. Coverage and payment amounts are determined by the terms of each individual contract, including labor rates and part costs verified through nationally recognized guides.
We’d like the opportunity to review your claims and the repair history in detail to ensure everything was handled properly and to provide clarification where needed. Please contact our Customer Service Department at 1-800-587-4162 so our team can personally assist you. We value your feedback and remain committed to helping you understand your coverage and addressing any remaining concerns.
Reviewed Oct. 20, 2025
Car repairs can be expensive, and the warranty on my car had expired, so I called CarShield. The signup process was easy. The representative was very helpful. asked for information, and told me how I would get my packet. It was not time-consuming at all.
The contract was a card that I could put in my car. It has what is and what isn’t covered, and how to contact the company if I need to make a claim.
I’m in the middle of a claim right now, and it’s been a long, drawn-out process. They haven’t even started the repairs on my car because we’re still waiting for an approval on the claim. They’ve had my car for a week now for evaporation system issues.
Elizabeth, our Customer Service Representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us at 1-800-587-4162. We're here to assist in any way we can.
Reviewed Oct. 19, 2025
I’ve had CarShield for three months, and I got the coverage for peace of mind. However, I have yet to receive the paperwork.
Reviewed Oct. 19, 2025
I always had a warranty service for my car, but I had another company and they did not treat me right. So after the time ran out for them, I went on and got CarShield. The things I saw on TV about them, and their guarantee and warranty that they were offering made me decide to go with them. I have dollar cars and I wanted to make sure that if anything happens to them, they would be taken care of. I’ve been with them for about four years, and it has been very easy to communicate with them. I have told a lot of friends and family members to get CarShield too.
Luther, thank you for taking the time to share such great feedback! We’re delighted to hear that your experience with CarShield has been positive and that our services have met your needs for over three to four years. It's especially wonderful to know you've found our communication straightforward, which is vital for ensuring your peace of mind with high-value vehicles. Your trust and enthusiasm, enough to recommend us to your friends and family, truly mean a lot to us. We are grateful to have you in the CarShield family and are always here if you need any assistance.
Reviewed Oct. 19, 2025
My daughter used to have CarShield a while back, and I was interested in it. I've been protected since I started with them two months ago. I will recommend buying CarShield. It's the best thing you could possibly have with your car if anything goes wrong. Also, you could stop with when any time if you don't need them. That's a good service.
Gladys, thank you for sharing your positive experience with CarShield! We’re thrilled our coverage gives you peace of mind and confidence in your protection. We truly appreciate your recommendation and are always here if you need any assistance in the future.
Reviewed Oct. 18, 2025
I'm very satisfied with Carshield. The rate that I have is great and I don't think they’ll call me to tell me they’ll lower my payment. I've had to use them a couple of times, not for anything major, but they've covered it and they've been excellent. I don't know why other people that don't have the coverage anymore would not go with CarShield.
With claims, once they got the report from the dealership, they immediately worked on getting that taken care of. I didn't have any trouble getting a rental. That was my concern because it’s my only vehicle. By the time I went over to the Enterprise, that car was ready, no questions asked other than my driver's license and my insurance.
With customer service, everybody I spoke to, from the first initial call to any time I call for service, is all trained right. I have their number to call and they're ready to help me. I haven't said I didn't like the way they spoke to me or I don’t think they gave me the right information. I’ve been with CarShield for three years. As a matter of fact, I'm a good spokesperson for them. I promote them anywhere and anytime I can.
Thank you for your review!! We’re thrilled to hear your claims and rental process went smoothly and that our team has provided friendly, reliable service over the past 2.5 years. We truly appreciate your trust and recommendation!
Reviewed Oct. 18, 2025
Getting signed up with CarShield was pretty easy, but it was more expensive than I thought it was, so I cancelled it.
Kenneth, thank you for sharing your feedback! We understand pricing plays an important role in your decision, and we appreciate your honesty and the opportunity to assist you. If you ever reconsider coverage in the future, we’d be happy to help find a plan that better fits your needs and budget.
Reviewed Oct. 18, 2025
It’s helpful to have a backup plan. You never know about financial hardships with a car.
Lakiesha, thank you for being a loyal CarShield customer! We’re so glad to hear that your coverage has given you peace of mind and that your past experience with our claims process went smoothly. It’s great to know you trust CarShield as your backup protection for unexpected vehicle expenses — we truly appreciate your continued confidence in us and are always here when you need support.
Reviewed Oct. 18, 2025
I’ve had nothing but great experience with CarShield. I’ve had them for seven months at $119 a month and they covered almost $10,000 on my vehicle. I had an issue with a motor and a cooling system. The shop that originally did the motor left out motor mounts. So I had to send it back to another shop and they put motor mounts in. It got another 3 grand worth of work done. So altogether, I’m at about the $13,000 mark that CarShield has paid out on my vehicle in a year and a half.
The claim process is very easy. I’ve read a lot of bad stuff on the internet about CarShield. People would say that they didn’t cover their transmission or the motor. But a lot of them didn’t keep up with the maintenance. So I make sure I kept all the documents so when CarShield asked, I immediately sent them the oil change receipts. That was the only thing they asked and they covered it. Overall, I’m happy with CarShield and I love them. They have a customer service for life.
Greg, we’re so happy to read about your experience — thank you for sharing it! It’s wonderful to hear that CarShield has had your back through multiple major repairs and that the claims process was smooth and straightforward for you. We truly appreciate the care you’ve taken in maintaining your vehicle and keeping your records — that makes a big difference! Hearing that we’ve helped cover over $13,000 in repairs and provided real peace of mind means a lot. We’re grateful for your trust and thrilled to have you as part of the CarShield family!
Reviewed Oct. 18, 2025
The signup process is easy and they have a good price. Since getting it, I’ve had a service request for a battery jump. I also used them one time for some sensor that went bad and they covered it. Overall, I’ve had good luck with CarShield. I’d tell my friends that if they’re looking, they ought to check them out.
Hershel, we are thrilled to hear that the sign-up process was seamless and that our customer service went above and beyond in ensuring you had the right coverage! It's great to know your claims were handled efficiently, and you haven’t faced any issues. Your recommendation is incredibly valued and helps others who can benefit from our service. We're here to offer you continued peace of mind moving forward, so please feel free to reach out if you have more feedback or need further assistance.
Reviewed Oct. 18, 2025
We have CarShield coverage for my son’s 2017 Hyundai Tucson. Signing up was straightforward. We were informed that we could start using the warranty after 20 days and 400 miles. They also gave us good discounts on the premiums.
Charles, we appreciate you sharing your experience! We’re glad our team made the sign-up process easy and helped you secure great discounts for your son’s coverage. We appreciate your patience with the follow-up calls and your trust in CarShield — we’re always here if you need us!
Reviewed Oct. 18, 2025
My car was out of warranty so I wanted to have something. The cost is high but it’s the total package that led me to get it. I would definitely recommend them.
Constance, we appreciate your review! We’re glad our team provided clear, helpful information and that your coverage gives you peace of mind. We appreciate your recommendation and are always here if you need anything!
Reviewed Oct. 18, 2025
The CarShield representative did a great job with how he presented himself and how he explained the coverage I wanted for my SUV, along with how the price fell into place. I did get a cheaper offer from another company, but they insisted I didn’t have the coverage I told them I had. I was looking for bumper-to-bumper coverage, and I’m satisfied with what I chose from CarShield.
David, thank you for sharing your experience! We’re so happy to hear your interaction with our representative was clear, helpful, and made you feel confident in your decision. It’s great that you found the right coverage for your SUV and appreciate having reliable support when needed. We’re glad you chose CarShield and truly appreciate your trust in us!
Reviewed Oct. 17, 2025
My car sat in the shop for a year waiting for CarShield to fix it. It sat there nice in the damn junk yard and was messed up. I called them and nobody said anything. It’s like they’re trying to figure out some way to deny your claim through them.
It ended up, CarShield just needed pictures of the car. They thought I was trying to fix another car under the warranty. They said the VIN number should be enough. If I’m paying CarShield $100 a month and all they need is some damn pictures, then give the $100 to somebody to go out there and see if it’s the right car.
I took the car’s pictures myself and sent it to CarShield, and they still haven’t done anything. The car ended up getting towed in the junk yard, and I spent $1,000 to get it out of there. It’s beat up and I no longer have the car.
They tell you they’re supposed to be the best thing. I switched from another warranty over to CarShield. They pissed me off. I don’t wanna hear anything about CarShield from anybody. I’m not with them anymore.
Tysinger, we’re truly sorry to hear about your experience and understand how upsetting this situation must have been. When required documentation is requested, it’s typically to verify the cause of failure and determine coverage according to the terms of the contract. This is never the outcome we want for our customers, and we’d like the opportunity to review your case further. Please contact our Customer Service Department at 1-800-587-4162 so we can address your concerns and assist you in any way we can.
Reviewed Oct. 17, 2025
I’ve been with CarShield for about five months. My car is older, and it doesn’t have any kind of warranty on it. And my wife had seen the commercial on TV, so we went ahead with them. And they got a high deductible. And whenever you do call and try to find a place to take your vehicle, instead of them getting it scheduled for you, they email you a list of places, then you gotta call and do all the research as to where to take your car. So, they’re not helpful in trying to get it into a shop, and there could be better communication. But I haven’t even used them yet.
Randall, we’re sorry to hear about your experience and appreciate you sharing your honest feedback. Reviews like yours help us identify areas where we can improve, especially regarding communication and repair coordination. We understand your concerns about the deductible and repair process, and we’d like the opportunity to assist further. Please contact our Customer Service Department at 1-800-587-4162 for support — our team is here to help and ensure your experience moving forward is a positive one.
Reviewed Oct. 17, 2025
I had a car that was coming out of warranty that I wanted to keep, and I decided that as soon as I was finished with the payments, the thing that I would want to do is to maintain a warranty for it because it’s more economical when dealing with an emergency. And I chose CarShield because they’re affordable and the coverage is good.
CarShield saved me a lot of money because within a couple of years, I had a major issue with the PU joint on the drivetrain, which was a big deal. And it probably would have caused me to have to sell my car if I hadn’t had CarShield.
Getting the car repaired was a lengthy process, but it was because of the supply chain issues. And when they finally got the part, they broke it. So, they had to send out for another part. And the only thing that I was disappointed about the process was that I didn’t realize how much coverage I had for rental. So, I never really used that coverage. I didn’t realize I had it.
They’ve also been flexible with me as far as changing payment sources. They’re responsive when you call. So, the customer service and the billing departments were both easy to work with.
Aurora, thank you for sharing your detailed experience! We’re so glad to hear CarShield helped you save money on costly repairs and that our customer service and billing teams provided helpful, flexible support along the way. We appreciate your understanding about the repair delays and your thoughtful insight about rental coverage — that’s great advice for others. It means a lot that you’d recommend CarShield to friends, and we’re grateful for your trust and loyalty. We’ll continue working hard to deliver the reliable protection and service you deserve!
Reviewed Oct. 17, 2025
My sister had CarShield on her car, and she liked it. So, when I got a car, I just put it on. And I had it for about three years and never used it. But the car got messed up, the muffler rusted, and they didn’t cover it. And so, I gave it back to the guy I got it from. I didn’t need CarShield anymore, so I canceled it. And I called them because I thought they were gonna give my money back, but the rep said that I don’t get my money back.
The representatives at CarShield were wonderful. Whenever I called, they’d answer questions. If I needed to know something, they would tell me where I needed to go or whatever I needed to work with. They worked with me. They treated me nicely. And the girl that signed me up for it was nice. And I paid the bill each month.
Deemeley, we appreciate your feedback We’re happy to hear that our team was always helpful and provided the support you needed during your time with CarShield. Even though you didn’t end up needing to use your coverage, we truly appreciate your kind words and the trust you placed in us. We wish you all the best and are always here should you need us again in the future!
Reviewed Oct. 17, 2025
I’ve had CarShield for a while now, and I’ve only had to file one claim, which was handled at Mark Sweeney Chevrolet and they took care of everything. I did contact CarShield and asked them if they cover a fuel pump. And come to find out, it was a sensor, not the fuel pump. So, I had to come out of my pocket to fix that.
Lewis, thank you for sharing your experience! We’re glad to hear Mark was able to assist you and that the claims process went smoothly. We understand it can be frustrating when a repair involves a part not covered under the contract, but we appreciate your understanding and the opportunity to help. Please contact our Customer Service Department at 1-800-587-4162 for assistance with understanding your coverage — we want to ensure you feel confident in your protection.
Reviewed Oct. 17, 2025
I just started CarShield a few months ago and I haven’t had to use them. I had them three years ago and I heard some bad stuff, so I got rid of them. I have Newsmax and I watch Chris Salcedo and he does the commercials for them. He always says how he tells the truth on his show, so it gave me a boost of confidence to get them back. The signup was wonderful. I didn’t have any problems at all. They answered all questions. I’ve been very happy with their customer service.
Cheryl, we’re so happy to hear about your positive experience and truly appreciate you giving CarShield another chance! It’s great to know our customer service team made a strong impression and that the sign-up process was smooth and easy. Even though you haven’t needed to use your coverage yet, your confidence in our service and your willingness to recommend us mean so much. Thank you for choosing CarShield — we’re here whenever you need us!
Reviewed Oct. 17, 2025
I saw CarShield on TV and decided to get the coverage because I was gonna keep the vehicle long term. Everything was good with the signup. But I’ve already canceled it because I decided to sell the vehicle.
Stephen, we appreciate the time you took to leave a review! We understand your decision to cancel after selling your vehicle and appreciate you noting that it wasn’t due to any dissatisfaction. We’d be happy to assist you again in the future if you decide to protect another vehicle!
Reviewed Oct. 17, 2025
I needed extra warranty on the vehicles. I researched a couple of companies and heard about CarShield from a TV commercial. Everything has been good. It saves me money.
For the most recent claim I had, my car broke down in Knoxville, Tennessee, and I live in Paris, Tennessee. So, it’s a six-hour drive. I had to leave it there to get it fixed. CarShield took care of it and my rental and my hotel stay. I got reimbursed for that.
It’s very easy to get in contact with CarShield. I haven’t had any issues getting reimbursed or making a payment on whatever I’ve had break down.
Katrina, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy, and knowing that what we do makes a difference. Please let us know if you need anything else.
Reviewed Oct. 17, 2025
I filed a claim for a radio in my truck because it just died. I was at the repair shop six weeks in a row every Saturday. They were leading me along, and said it was just a fuse issue, but when I pulled out of the gas station, the radio died again. But, the repair shop finally had to get it reprogrammed and rebuilt. It has been fine ever since. Overall, my experience with CarShield was excellent. I’m very satisfied with their service. The customer service representatives are very kind and caring. I would say CarShield is a reputable company.
Peter, thank you for sharing your experience! We’re glad to hear that, despite the challenges with the repair process, your issue was ultimately resolved and your radio is working properly again. It’s great to know our team provided caring and helpful support along the way. We truly appreciate your patience and your kind words — we’re happy you’re satisfied with your coverage and service from CarShield!
Reviewed Oct. 17, 2025
CarShield has been good. We’ve been with them for a year or two. The service has been satisfactory. I’ve had a couple claims. They didn’t pay as much as I thought they should, but it reduced my bill, so I told my kids they ought to get it.
Richard, we appreciate your review! We’re glad to hear CarShield has helped reduce your repair costs and that you’ve found our service fair overall. We truly appreciate you recommending us to your family — your trust means a lot. We’re always here to help explain your contract details and ensure you get the most from your coverage.
Reviewed Oct. 17, 2025
The gentleman at the shop refuses to take CarShield because CarShield had taken several months to pay him what was owed, so I ended up paying out-of-pocket . He said that a few shops that he knows of refuses to take CarShield for that reason, so I dropped CarShield for a while, because if companies aren’t gonna take CarShield, then why am I paying into it?
Make sure you ask the company if they actually honor CarShield, because if not, then they’re gonna be stuck with bills.
Sherri, we appreciate you taking the time to share your feedback and understand your concerns regarding repair facility participation. While many shops across the country do accept CarShield, some are independently operated and may have their own billing preferences or policies. We’re continually working to expand our network and make the process as smooth as possible for our customers.
If you’d like help locating a repair facility in your area that works directly with CarShield, please contact our Customer Service Department at 1-800-587-4162. We’d be happy to assist and ensure you have the support you need for any future repairs.
Reviewed Oct. 17, 2025
I was with CarShield once before and dropped them. I went with a different one, but I’m back with them now for about three months. Customer service has been great. I haven’t dealt with any issues, and that’s where you’re gonna really find out if you got good customer service.
The main guy that helped me, he’s the one who got me to put faith back into a company like CarShield. He stayed after me for probably seven or eight months and would call me, return calls, and see if I was ready. He knew that I was working toward the sale of my home to put that on it for a buyer’s incentive. He's done such an outstanding job. Because of his consistency and his efforts, I went ahead and got the coverage for my 2020 Tahoe as well.
Stacy, thank you for sharing your experience and for giving CarShield another chance! We’re so glad to hear our customer service team has been responsive and attentive, and that one of our representatives went above and beyond to earn your trust. It’s wonderful to know their dedication made such a positive impression and inspired you to protect your 2020 Tahoe as well. We truly appreciate your confidence in us and look forward to continuing to provide the excellent service you deserve!
Reviewed Oct. 17, 2025
I have a CarShield coverage for my transmission and motor. So far, I have never had any problem. However, I don’t like the pricing. With the mileage I have on my car, I thought that it would have been a little cheaper. Also, I can’t make a claim until after 30 days.
George, we appreciate you taking the time to share your feedback and are glad to hear your enrollment and customer service experiences have been positive. We understand your concerns regarding pricing and appreciate your perspective.
If you have any questions or would like to review your plan details, please contact our customer service team at 1-800-587-4162. We’re here to assist in any way we can and ensure you feel confident in your coverage.
Reviewed Oct. 17, 2025
I have an older 2008 Mercedes, and I wanted full coverage on it. But CarShield gave me a policy that has a lot of loopholes in it where they can weasel out of things. I filed two claims, one of which was for a latch in a door. The door went out and they did fix that. They paid off all but $300 and I had to pay the rest. Then they denied the other claim. They said it was a shock absorber problem. But my car has the Mercedes Air Shock system and it costs $1,900 to replace that. I got stuck with that bill.
They can do better. The customer service wouldn’t talk to me and they only talk to the dealership. If you’ve got an old car, you want the best policy you can get and beat them down on the price. Play hardball with them and then they will come down. If you don’t walk away there with the best policy they have and the cheapest price possible, don’t go with them.
James, we appreciate you taking the time to share your experience and apologize for the inconvenience you encountered with your claims. Coverage can vary depending on the specific components listed in your contract, and we understand how frustrating that can be.
We take concerns about communication during the claims process seriously, and reviews such as yours help us improve our processes and better serve our customers. Please contact our customer service team at 1-800-587-4162 so we can address your concerns directly. We want to ensure our customers are knowledgeable about the claims process and their coverage. We’re here to assist in any way we can.
Reviewed Oct. 17, 2025
Something went wrong with my computer system on my car. I took it over to the dealer and they fixed it. The repair took about an hour and I just sat there and waited. CarShield paid for it and I didn’t have to pay anything so I’m happy. The amount I pay each month is not a lot but it would be nice if it was a little less. Overall, they’re a good company.
Bruce, we appreciate your review! We’re glad your repair was handled smoothly and that your coverage took care of the costs. Thank you for your feedback regarding monthly payments — it helps us continue to improve. If there’s ever anything else we can do to help, just give us a call.
Reviewed Oct. 17, 2025
My car cut off in the middle of the road. I had full coverage at CarShield but they wouldn’t cover it. They were trying to say the car was driven when it was tore up. I had a 2014 Chevy Malibu and these do not go if the motor shut off.
Insurance is supposed to fix your car, if you have it. That’s why I got CarShield, in case something happens to my car, I can get it fixed. But they offered me nothing. I’m so worried and I don’t know what to do. I had a light stroke behind that because I was so upset and hurt. I paid all my money in the CarShield but they wouldn’t fix my car. I ended up paying the car dealership because I had to let my car go back early.
Mary, we appreciate you taking the time to share your experience and apologize that you were not satisfied with the outcome of your past claim. Upon review, we do see that the claim occurred in 2022, and since then, we’ve made significant improvements to our processes and contract transparency to better serve our customers.
We understand how frustrating this experience must have been and truly value your feedback, as it helps us continue to grow and improve. Our customer service team is available at 1-800-587-4162 to discuss any remaining concerns or questions you may have. We’re here to assist in any way we can.
Reviewed Oct. 17, 2025
I have insurance on my house and CarShield just kept popping up on my phone, so I was interested. The insurance that I’m getting through my house, I love it. I’ve been reading about CarShield. It’s not like I’m not gonna get it in the future, but just not right now. I’m stacking my insurances up as I need them, but I’ll wind up doing the CarShield.
Darlene, we appreciate you taking the time to share your feedback! It’s great to hear that your experience so far has been positive and that you found the quote process clear and informative.
If you have any questions or would like more information about our coverage options, our customer service team is always here to help. Please feel free to contact us at 1-800-587-4162.
Reviewed Oct. 17, 2025
I had CarShield for so long and heard about it on the TV screen years ago. It sounded like it was a good program. I haven’t had but one claim, and other than that, it’s been good. It was the starter. They handled it real well. They did what they were supposed to do, so I have no other complaints about it. I decided to get an extended coverage because it's an older model car and my daughter was out of the state, I wanted to make sure she was secure with it. I’m satisfied with CarShield and would tell anyone to go get it.
Michael, we’re thrilled to hear about your positive experience and truly appreciate you taking the time to share your feedback. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. Our team is always here to provide the excellent support you deserve.
Reviewed Oct. 17, 2025
I’ve always had extended warranties, so I heard about CarShield from the commercial. The signup process was pretty decent. I filled everything out online and paid some money. I have an Infiniti, so I try to find a shop that specializes in them within their payment system guide. CarShield gives you a radius from your house. I take it to the merchant, they contact them on my behalf and tell them what’s wrong with it, and then we’ll see if they pay.
For the most recent claim, I found one down the street. It took them maybe 9 or 10 days to fix it, which is kind of a little long, but I wasn’t complaining ‘cause I already had another car. And CarShield called me to ask if the merchant had my car, and they paid for the claim. Every time I’ve used it, it worked well. I was skeptical because I have other friends that say it didn’t, but it has worked for me. I’ve had it four years and I’ve only used it twice, and they paid for both. It was hassle-free. The goal is to never have to use them, but when I had to use them, it worked out.
Lauren, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Oct. 17, 2025
I signed up my Dodge Caliber and van for CarShield. I didn’t really understand what happened with the Caliber, but I know that the battery was dead. I didn’t even charge it until months later. Because the battery was dead, I couldn’t tell them the exact mileage and just guesstimated. I told the guy that I was just guesstimating. Much later, when I was driving, my transmission suddenly stopped, so I had it towed home. I called CarShield and was told there’s a $500 deductible. I couldn’t afford that at that time, so I waited until I had the money. I sent them my service papers and my oil change sheet. They told me my car was over the mileage and they didn’t cover my transmission. I’m not happy with them.
Wanda, we appreciate you taking the time to share your experience and apologize that your claim didn’t go as expected. Vehicle mileage plays an important role in determining eligibility and coverage, and discrepancies can sometimes affect how a claim is processed. We understand how this situation could be confusing and frustrating.
We also appreciate your continued trust in keeping coverage on your van. If you need any assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Reviewed Oct. 17, 2025
I dropped CarShield because when my electric doors and windows weren’t opening right, I called hem and they didn’t want to handle it, so I had to pay $1,800 for the repair.
I’ve been with CarShield a while now, but they turned me down, so I dropped them too. If they’re gonna treat me like that, I don’t want anything to do with them anymore.
Lardner, we appreciate you taking the time to share your experience and apologize for any confusion regarding your coverage. Upon further review, it appears that the last contract you held with us in 2022 did not include coverage for the specific items you mentioned.
Your feedback is important to us, as it helps identify where we can improve communication and ensure customers have a full understanding of what’s included in their plan. If you have any additional questions or would like further clarification, please contact our customer service team at 1-800-587-4162. We’d be happy to go over the details and assist in any way we can.
Reviewed Oct. 17, 2025
I had CarShield for a few years, but I don’t haver them anymore. When I got home and turned my ignition off, I saw water running from underneath of my car. I took it to the CarShield and they told me that they couldn’t fix it because I was driving my car while it was hot. I told them that I didn’t have any light come on to tell me that my car was running hot, but they didn’t honor it so I had to pay $4,000 to get it fixed.
I see their advertisements. They’re not true, because they didn’t honor what they said. ‘Cause I wasn’t driving it. I stayed with them another year and a half, but that was a big disappointment.
Dorothy, we appreciate you taking the time to share your experience and apologize that your claim did not meet your expectations. All claims are reviewed and determined based on the specific terms and conditions outlined in each customer’s contract. We understand how disappointing it can be when a repair isn’t eligible for coverage.
Your feedback is important and helps us identify opportunities to improve both our communication and the overall claims experience. If you would like to discuss your past claim or have any remaining questions, please contact our customer service team at 1-800-587-4162. We’re here to assist and provide clarification in any way we can.
Reviewed Oct. 17, 2025
I bought a used pickup truck that was in a very good shape in 2013. I decided that getting coverage was the best thing to do at that time. I just had an open heart surgery and I wasn’t about to try and do any repairs myself or didn’t have a lot of money to put out to the shop. I checked into CarShield to find out exactly what it was about. This was the best coverage at that time and so I opened an account.
I had a couple Corvettes. I went to a shop that had worked on my other vehicles and they said they handle CarShield. It was a little bit of a process though. I called CarShield what shop I was going to go to. When I got to the shop, they called the number too. They were saying that they’ve had problems before and nobody was getting back to them. It took them about five days before they finally got the okay to go ahead and do something. Other than that, it was good and I saved a lot of money on it.
I would tell my friends that having CarShield eases your mind. It takes a lot of weight off your shoulders just knowing that you don’t have to worry about your vehicle if anything does happen. I’m retired and it’s a little rough. If you have any medical issues, it’s even rougher to come up with the money. We also have a motor home and I wish they had some kind of coverage for it.
James, we truly appreciate you taking the time to share your experience and are glad to hear that CarShield has provided you with peace of mind and support when you’ve needed it most. It’s great to know your coverage helped reduce repair costs and lifted that financial burden.
We also appreciate your patience during the claim approval process and your understanding while the repair facility coordinated with us. Feedback like yours helps us continue to improve communication with our repair partners to serve customers even better.
Thank you for being a valued CarShield customer — we’re always here if you need assistance in the future.
Reviewed Oct. 13, 2025
They lie!!! Stay away from this company. Had to file a complaint with the Better Business Bureau.. I asked if I was covered for a part they said yes. I asked if I can take it in to Mercedes. They said yes. Now I have to come out of pocket for the diagnosis with no repairs. This company is a waste of time and they don’t care about no one but themselves… Stay away!!! Btw they have a pending lawsuit against them.
Reviewed Oct. 11, 2025
I’ve worked for car dealers forever, so I knew about CarShield. I just picked them because of their name and their TV advertisements. The customer experience I had with them and the price of service are both excellent. The rep I spoke to was very knowledgeable. Overall, signing up with them was an excellent experience.
Jacqueline, thank you for sharing your experience with CarShield! It’s fantastic to hear that you found the signup process smooth and commend your acknowledgment of our knowledgeable representative. Welcome to the CarShield family! If you ever have questions or need assistance, our team is always here for you.
Reviewed Oct. 11, 2025
I have known about CarShield for years. I used to have them on one of my other vehicles and I wanted it on my truck. Signup went fine and they sent me the booklet too.
Lee, thank you for sharing your feedback! We’re glad the sign-up process was smooth and that our team was helpful along the way. We appreciate your continued trust in CarShield and understand wanting to review your coverage details. If any questions come up, our customer service team is always here to help.
Reviewed Oct. 11, 2025
I have a good vehicle so I decided to get an extended coverage. One time, the light came on and I took it to the repair shop. They charged me 100 bucks and paid the rest by CarShield. I’ve been with CarShield for three years.
We appreciate your review, Stuart! We're delighted to hear that your claims process was seamless and you appreciated having the costs covered after paying the deductible. At CarShield, we strive to make protecting your vehicle straightforward, and we're thrilled to have met your expectations. If there's anything more we can do to assist you in the future, please feel free to reach out. Safe travels!
Reviewed Oct. 10, 2025
CarShield took care of my claim I didn’t have any issues. They have good customer service. I just took my car to my mechanic, and they took it from there. It’s very easy to use.
Natalie, thank you for sharing your experience! We’re thrilled to hear your claim was handled smoothly and that our team made the process simple and convenient. Your recommendation means a lot, and we’re so glad to have you as part of the CarShield family! If you ever need assistance in the future, our team is always here to help.
Reviewed Oct. 10, 2025
My dealership accepted CarShield warranty, so I went with it, and the customer service was good and the reps were polite. The only thing is the mechanic told them it had to do with the air conditioner, and CarShield didn’t cover the part that was needed. So, I’ve spent about $900, and I still have the same problem, and my car hasn’t been repaired. But I think it had more to do with the mechanic, and not CarShield.
Beatrice, thank you for sharing your experience and honest feedback. We understand how frustrating that repair situation must have been and appreciate your patience and continued trust in CarShield.
We’re glad to hear your interactions with our customer service team have been positive. Before your next repair, we’d be happy to review your coverage and help connect you with a facility that fits your plan to make the process smoother.
We truly appreciate your 4-star rating and are always here if you need anything — just give us a call at 1-800-587-4162.
Reviewed Oct. 10, 2025
I purchased a CarShield plan for my 2014 Jeep Grand Cherokee, believing it would protect me from expensive repairs. When my head gasket failed—a part clearly listed as covered in the contract—CarShield approved $3,000 but refused to cover the remaining $10,000+ in repairs. They falsely claimed I was negligent and continued driving after the vehicle overheated, even though I provided tow documentation showing I had it immediately towed.
The mechanic confirmed that the debris in the engine resulted from the gasket failure, not neglect. I have always kept up with maintenance, and this issue is a known problem in this model. To make things worse, CarShield withdrew another monthly payment after denying my claim, which is unacceptable and unethical. The company ignored facts, contradicted its own coverage terms, and treated a loyal customer unfairly. Bottom line: CarShield does not stand behind its contract. They delay, deny, and continue to charge customers even after refusal. I strongly urge others to read the fine print carefully and think twice before purchasing coverage from this company.
Natasha, we understand this was not the outcome you expected and truly appreciate you taking the time to share your experience. We know how disappointing it can be when a repair isn’t covered as anticipated.
Upon review, the claim was denied in accordance with the terms and exclusions outlined in the contract. We recognize how frustrating that can feel, and our goal is always to ensure every claim is reviewed thoroughly and fairly.
Our customer service team is here to support you and help clarify your coverage, including the specific terms and exclusions that apply to your plan. Please don’t hesitate to reach out to us at 1-800-587-4162 — we’re here to answer your questions and provide any assistance you may need.
Reviewed Oct. 10, 2025
We appreciate the kindness and professionalism of each agent and our claims representative. Our claims administrator explained all the steps to getting our transmission replaced and the time frame, so we knew exactly what to expect. He explained the difference between a refurbished and new transmission. The service we experienced was above and beyond what I expected. I am so glad we chose Car Shield to protect our car!
Ellen, thank you so much for your fantastic feedback! We're absolutely delighted that you had such a positive experience with our customer service and claims team. It's wonderful to know the process was clearly communicated and exceeded your expectations. We greatly appreciate your trust in CarShield and are thrilled you chose us to protect your car. Please don't hesitate to reach out if there's anything more we can do for you!
Reviewed Oct. 10, 2025
Filing claims at CarShield has been very easy and smooth. I took out the vehicle and then they just took care of it. They were really nice. I'll recommend it. They did good for the price I paid.
I downloaded their app, and it worked.
Sonia, thank you for sharing your experience! We’re so glad to hear the claims process has been smooth and that our team has provided friendly, helpful support. It’s great to know you find the pricing fair and the app convenient for managing your coverage.
We truly appreciate your recommendation and are happy to have you as part of the CarShield family!
Reviewed Oct. 10, 2025
I have been with CarShield for seven to eight years. The experience was good except for the last time. I had an issue and it took CarShield two business days to get out there because they needed to inspect. It usually took CarShield within half an hour to tell the dealership. The delay was they wanted make sure that whatever was wrong was needed. I've never really had issues before contacting them. The dealership would call them and that was the end of it. I've encouraged families and friends to sign up for it. It saved us a lot of money on car repairs. We use them at least three or four times on our town and country van.
Paul, we truly appreciate you taking the time to share your detailed feedback and for being a loyal CarShield customer for the past seven years. It’s great to hear that our team has consistently provided prompt and seamless service throughout most of your experience, and we understand how even a brief delay can be frustrating when you’re used to quicker resolutions.
Your perspective is valuable, and we’re always working to improve our processes to ensure every claim is handled as efficiently as possible. We’re grateful for your continued trust and for recommending CarShield to your family and friends—it means a lot to us. We look forward to continuing to provide you with dependable coverage and great service in the years ahead.
Reviewed Oct. 10, 2025
I heard about CarShield from the different deals on TV and the signup process was very easy. The representative explained all the stuff it covers and that I could use it forever. It's a good program and I would advise anybody to get it because you never know what may happen.
Antonyo, we’re so happy to hear about your experience! It’s great to know the sign-up process was smooth and that our representative helped you feel confident in your coverage options. We truly appreciate your recommendation and are thrilled you see the value in our protection. Welcome to the CarShield family!
Reviewed Oct. 10, 2025
So far, CarShield has been there for me. We've been with them on and off for about three years. Speaking with a representative has been consistent. They've been knowledgeable. Filing claims is also easy. I just have to reach out to CarShield first. There have been no problems working with CarShield. Whatever I had to have them take care of, they would take care of that for me. I used their app a few times, but I'd rather call them directly.
Wayne, thank you for your review! We are thrilled to learn that you found our representatives knowledgeable and that your interactions over the years have been consistently positive. It's great to hear the claims process was smooth and efficient for you.
We're also glad the app has met your needs, both digitally and through direct phone conversations. We understand that clear, effective communication is essential. Your satisfaction, particularly with significant repairs like battery replacements, indicates our efforts don’t go unnoticed.
Thank you once again for choosing CarShield, and should you have any inquiries or need any further assistance, we're only a call away. Enjoy continued peace of mind on the road!
Reviewed Oct. 10, 2025
I've had CarShield for years and my last claim was two years ago. The one thing I like about them is that the mechanic shop that I go to is able to call CarShield and get things taken care of. The claim process doesn't take long. My mechanic calls and it was just a matter of the day or the next day. I've been very satisfied.
Thank you so much for your wonderful review of CarShield! We're thrilled to hear that you appreciate the smooth process and the direct communication between your mechanic shop and CarShield. It's exciting to know that the service has met your expectations over the years and you're satisfied enough to recommend it to your friends and family. Your loyalty means a lot to us, and we're always here to support you in any way we can.
Reviewed Oct. 10, 2025
I signed up with CarShield, had it for three months, and my car got damaged. But they didn’t wanna cover the cost, and I was out 300 dollars. I was paying CarShield every month for nothing. I was very dissatisfied.
Angel, we appreciate you sharing your experience and truly understand how disappointing it can be when a claim doesn’t go as expected. Upon review, your claim was denied because the contract was still within the waiting period, as outlined in the terms of your coverage.
We know this isn’t the outcome you were hoping for, and we want to ensure you have a full understanding of your coverage details. Please contact our Customer Service team at 1-800-587-4162—they’ll be happy to review your contract with you, explain the decision in detail, and answer any remaining questions you may have.
Reviewed Oct. 10, 2025
I've been with CarShield for a while. I saw them on TV and I had a similar product with a used car before. I haven't had to file a claim yet.
Kelly, welcome to CarShield, and thank you for choosing us! We’re thrilled to hear you had a great experience setting up your plan and that you’re happy with our pricing and easy-to-use app. We appreciate your feedback and are always here if you have any suggestions or questions!
Reviewed Oct. 9, 2025
I had a family member who was with CarShield. I signed up with them too and was happy with the experience.
Sonya, thank you for your kind review! We’re so glad the sign-up process was easy and that our team helped you find the right plan. It’s great to know you’re happy with our pricing too. Please feel free to reach out if you have any questions or need assistance in the future — we’re here to help and ensure your continued satisfaction!
Reviewed Oct. 9, 2025
I talked to somebody on the phone and signed up with CarShield. They were polite. I was looking for a place that would let me cover both my vehicles instead of having to have places scattered all over. I like that about them. The coverage is good and the price is okay.
Loretta, thank you for leaving us a review! We’re thrilled to hear everything’s been smooth so far and that having both cars under one warranty works well for you. If you ever have questions or need assistance, our team is always here to help. Welcome to the CarShield family!
Reviewed Oct. 9, 2025
I always purchase older cars and I always put an extended warranty on them if I can. I heard CarShield was pretty great. I used them in the past and had no problems with them. I’m very upkeep on my car. Now, I’m dealing with them again. The thing that bothers me is that they don’t explain things to you in the way that they should. They don’t break it down to you when you ask them questions. The one who talked to me was not very knowledgeable about parts and what comes with them. If they could explain things in more detail, they could get a lot more customers or get a lot more people willing to jump on the bandwagon. What would be best is if they could have somebody explain things better.
As soon as CarShield took my money, the rep said, “You’re signed up. You’re covered.” I went and bought the truck in Tennessee. This truck is well-kept. I had no problems for four months until I finally had one. CarShield didn’t explain to me stuff like the injectors. When I’m thinking engine, I’m thinking everything on the engine. That’s what the mechanic people are saying, too. Every mechanic I have talked to about CarShield said that’s the number one thing. I noticed it, too. They don’t explain anything to people. They just want you to get the service.
I’ve been in the car business 20 years. I got three people right now waiting to see what CarShield is gonna do to my truck. I’ve been telling them right now, “You guys hold on, let me see how they take care of me before you guys sign up.” My mom is one of them. I don’t want her to get involved in anything like that because you have to pay a monthly bill and you’re not getting a return on your investment if something happens. I’m waiting before I let the the three people know what’s going on. Right now, I wouldn’t recommend CarShield to anybody until I see what’s going on myself.
Adam, thank you for sharing your feedback and experience with us. We understand how important clear communication and knowledgeable support are when setting up coverage. While all calls are recorded for quality assurance, upon review, the sales representative did explain the specific waiting period outlined in your contract.
We do apologize for any confusion or concern caused by the representative’s level of product knowledge. We’re continuously working to improve our training and processes to ensure our team members stay informed and up to date with industry standards.
Our Customer Service team is readily available to address any concerns you may have and can provide the most accurate and current information regarding your claim. We encourage you to reach out to them at 1-800-587-4162, as we’re committed to supporting you and ensuring you have a positive experience moving forward.
Reviewed Oct. 9, 2025
CarShield is well worth the money, especially if you have a newer car. So much more is covered. A few years ago when my car was no longer under a warranty and I needed some kind of security, I told some people about CarShield. They laughed and said, “Why are you doing that? You’re paying for nothing.” I said, “When I need them, then you won’t be asking me that.” My car was older. There were three types of plans that I could get depending on the age of the car. I got the middle one and they gave me a booklet which was my contract. CarShield didn’t always cover everything but it did cover some stuff.
I’m happy with CarShield but there was one thing I didn’t like. I live out in Saint Peters, Missouri, and there was just one automobile repair shop I was going to. It’s called Christian Brothers and they made it sound like they were one of the few shops in the area that use CarShield because they never paid on time or didn’t want to pay for some stuff. I was told I needed a new catalytic converter and it was gonna be $3,300.
I shopped around and I spoke with a young lady from CarShield. She was just the cutest thing. She told me about how they use Salt River Automotive Repair which is not far from us. She said, “We love going there. In fact, all the employees from CarShield go there. The CEO, and not only that, their families use it too.”
I went to Salt River Automotive Repair to have my car checked out. It was $1,000 cheaper than Christian Brothers. I told the guy there that it seemed like every time I went to get an oil change, instead of paying them $100, it was now gonna cost me $500 or $600. The guy told me what it was gonna cost for them to do it. I asked if they were involved with CarShield and was told they work with them all the time. I don’t know why Christian Brothers did what they did. They made it sound like they didn’t want to use CarShield, but they would go ahead because I was a valued customer. CarShield called them about the catalytic converter and they said under my contract, it was not covered.
Stephen, thank you for your thoughtful review! We’re glad to hear you’ve had a positive experience and that our team helped you find a trusted shop while saving on repair costs. We appreciate your feedback about repair facilities, and as we continue to improve our process, insights like yours are invaluable. Your trust means a lot to us — we’re happy to have you in the CarShield family and are always here if you need anything!
Reviewed Oct. 9, 2025
I had no problems with CarShield. I wanted to make sure that if anything happens to my car, I’d have some type of coverage, so I called them. He was able to tell me what I needed to know, and I liked what CarShield had to offer.
Linda, thank you for taking the time to share your experience, and we're delighted to hear about your positive initial steps with CarShield. We strive to make our signup process as seamless as possible and are glad to know you found our representative helpful and informative. We understand you haven't had a chance to review the handbook in detail just yet, but please know our support team is ready to assist with any questions when you have a moment for it. We value the peace of mind and reassurance you've found so far, and we’re here for you whenever you're ready. Wishing you worry-free adventures on the road, supported by CarShield’s protection!
Reviewed Oct. 9, 2025
I saw CarShield on TV, and it piqued my interest. Signing up online was easy, and the price was good for the coverage I got. I’m very satisfied.
Charles, we appreciate your review! It’s wonderful to hear that signing up online was easy and that you’ve found great value in your CarShield coverage. We’re happy your claims went smoothly and that our team made communication simple along the way. Thank you for choosing CarShield — we’re so glad to have you in the family!
Reviewed Oct. 9, 2025
I've had CarShield for quite a while. When submitting a claim, anytime we have to spend any money, we got an attitude about it. But the service is always good. I had a deductible that I wasn't in agreement with, but I looked at what theservice would normally cost and I just got quiet about it. The dealership always took care of any claim.
Willie, we’re so happy to hear from you and appreciate you sharing your experience! It’s great to know your claim went smoothly and that your coverage has given you real peace of mind. We understand how deductibles can feel at first, but we’re thrilled the protection and savings made it worth it. Thank you for your trust and for recommending CarShield!
Reviewed Oct. 9, 2025
My wife and I have been CarShield Contract holders for over 4+years, and have always been pleased with our coverage, and service that we have received. Our claims were handled quickly, and the Customer Service representatives were friendly and professional. I have recommended CarShield to our family and friends. Two of our friends are Carshield Contract holders now.
Allan, thank you so much for sharing your experience! We’re thrilled to hear that you and your wife have been happy with your CarShield coverage for over four years. It’s great to know our team and claims process have met your expectations. We really appreciate your recommendation and are so glad to have you as part of the CarShield family!
Reviewed Oct. 9, 2025
This was my 1st time using my contract for a repair, and the service I got was outstanding from the assistance of making my claim, to the tow. I would definitely recommend their service to a friend. Just waiting on the dealership to diagnose my problem, can't wait to get back on the road.
Albert, thank you for sharing your experience! We’re thrilled to hear your first repair went smoothly and that our team provided outstanding service from the claim process to the tow. We truly appreciate your recommendation and hope you’re back on the road soon!
Our Customer Service representatives are always here to help with any questions and to make the claims process as easy as possible. We’re committed to giving you the support you need every step of the way — please don’t hesitate to reach out if there’s anything more we can do for you.
Reviewed Oct. 9, 2025
I contacted CarShield through the telephone and tried to apply with them, but they turned me down. They said that the odometer had too much mileage on it at the year of the vehicle and the odometer had been turned back. I had no idea when I bought the car.
Kenneth, thank you for sharing your experience and for the thoughtful feedback. We’re glad our team was able to provide helpful information, even though we couldn’t move forward with coverage due to the vehicle’s odometer issue. We appreciate your understanding and recommendation to others who may be exploring their protection options.
If you have any future vehicles that may qualify, please don’t hesitate to contact our Customer Service team at 1-800-587-4162.
Reviewed Oct. 9, 2025
I got CarShield to protect my vehicle in case something happens and the rep explained everything. My experience was good.
Carla, thank you for choosing CarShield and taking the time to share your experience! It's fantastic to know that our signup process was easy to navigate and that our representatives provided clarity and a positive experience for you. We’re pleased you're satisfied with the process, and we look forward to continuing to meet your needs. If you have any questions or require assistance in the future, we'd be delighted to help. Welcome to the CarShield family!
Reviewed Oct. 9, 2025
I had CarShield before on my other car. The signup process was too rushed. They did not give me a chance to think about it. I knew I needed it, but I wanted a day to call back after I got quoted. But then I was told that the quote that they gave me then is not going to be good if I call back, so I got it. That would have been my only complaint.
And then, the last time that I had the CarShield on my other car, it seems like that everything that was broken down was not covered by CarShield. The motor mounts were not covered and something in the engine that I thought should have been covered was not covered. But I did get it again for another car. So I'll have to see if CarShield stands by their word about getting the parts fixed.
Denise, we truly value your feedback and apologize if the sign-up process felt rushed. It's important to us that each decision about joining CarShield is made comfortably and confidently at your own pace. We're grateful for your ongoing trust and assure you that we're committed to being there when you need us, ensuring you receive the service you expect. It's wonderful to hear you'd consider recommending us, and we're always here to assist with any queries or coverage needs. Thank you for choosing CarShield again.
Reviewed Oct. 9, 2025
I've had coverage with CarShield for many years right now. I got it when I had the 2007 Grand Caravan and AAA. When I saw what it covered, I figured I'd take a chance and it saved me a lot of money.
My radio blew out twice in my 2016 Dodge. If it wasn’t for CarShield, that would have been a lot of money. It was never a problem getting in touch with a representative. The only problem I had is with car dealerships. My one car dealer who sells used cars, he had no problem with it. Dodge, Chrysler, Ford, they had problems with it. They don't want to give up their profit or write-off.
And the radio I just got about a year ago, that was the second one that burned out on this 2016 Dodge. So when they went to reorder the same one, they didn't make it anymore. So I actually got a Bluetooth. It's got USB input, an auxiliary input, I can have Sirius radio if I want it. My cellphone answers through it. Everything is hands-free.
Kevin, thank you for sharing your experience! We’re so glad your CarShield coverage saved you money and even led to an upgraded radio system. It’s great to hear our team has been easy to reach and helpful along the way. We appreciate your loyalty and recommendation — we’re proud to keep your vehicle protected!
Thanks again for being part of the CarShield family!
Reviewed Oct. 9, 2025
I shopped around and figured CarShield was the best one. I reached out to customer service online and was able to get the full coverage insurance. I would recommend them.
Ernest, thank you for sharing your experience with CarShield. We’re glad our team could assist you promptly and help you find the coverage you needed. Your feedback and ratings are appreciated and help us continue improving our service.
We value your trust in CarShield. Please don’t hesitate to contact our customer service team with any questions or concerns — we’re here to help in any way we can.
Reviewed Oct. 9, 2025
CarShield has been great so far. There was a part that they didn't cover the OEM because they said that my car was too old. But filing a claim was an easy process. The dealer reached out to them.
Francisco, we appreciate the time you took to leave a review! We’re happy to hear you’ve had a great overall experience and that you find our app easy to use. Coverage is based on the terms of your contract, and your feedback helps us continue improving our plans and service. If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Reviewed Oct. 9, 2025
It was pretty easy to sign up with CarShield. The first time I filed a claim, they took care of everything. This last time, I had to do everything. I brought my car to the place they recommended and when I brought it out, it had a whole another set of issues that wasn’t there when I first started. I called CarShield and they told me to be firm with them. This last time was just horrible. I was really thinking about canceling my policy.
Anthony, we appreciate your detailed feedback and understand the challenges you faced during your recent claim. While coverage and repairs are managed according to the terms of your contract, our goal is to ensure every customer feels supported and informed throughout the process.
Your comments help us identify areas for improvement, and we’d like the opportunity to review your experience further. Please don’t hesitate to contact our Customer Service team at 1-800-587-4162 so we can discuss your situation in detail and address any concerns. We value your feedback and remain committed to providing clear, comprehensive support and ensuring your satisfaction.
Reviewed Oct. 8, 2025
Most pleased with my recent CarShield experience in repairing auto roof for my 2005 Mercedes SL500. 90 percent of cost covered without hesitation! Process of coordinating with the Mercedes dealership went without hesitation. Dealership and myself kept in the loop throughout the repair.
Donald, we sincerely appreciate your wonderful review and are delighted to know we were able to assist you! If there’s anything else you need, please don’t hesitate to give us a call.
Reviewed Oct. 2, 2025
I am writing to formally express my dissatisfaction with the monthly Powertrain Gold plan. You might think you are covered for the powertrain, but you may not be. Read and reread and get a mechanic to read the coverage that you are getting. My transmission started giving me trouble, took to a dealer. I was told that I would be responsible for any portion CarShield did not pay. Dealer contacted CarShield and it was denied based on the warranty (some parts in the transmission are not covered). Again, please read what is covered under the warranty. This is going to cost me 4000 dollars.
Wesley, we’re sorry to hear about the challenges you’ve experienced with your Powertrain Gold plan. We understand how frustrating unexpected costs can be, and we appreciate you taking the time to share your concerns.
Coverage for certain components can vary, and we always encourage customers to review their policy details carefully. To help clarify exactly what is covered, what is excluded, and any limitations that may apply, we recommend reaching out to our Customer Service team. They can walk you through your specific plan and address any questions or concerns you may have.
Please know that we’re here to help and are committed to providing support whenever you need it. You can reach our team at 1-800-587-4162.
Reviewed Oct. 2, 2025
The service is always awesome and the agents are very knowledgeable and will go the extra mile to assure you are satisfied before ending the call. Since I've been a customer I only had one claim and it was handled in a timely manner and I was very happy of the outcome.
Angelette, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Sept. 29, 2025
I paid for CarShield for about 4 or 5 years, for a total of over $6,000.00. I took my truck and was told that the problem I had wasn't covered. The second time, I could not find a dealer or anyone who took CarShield. To much problems getting paid they all said. Please save your money and don't get scammed as I did. Diego H.
We’re truly sorry to learn about your recent experience, and we absolutely understand your frustration. Paying for years into a plan but not receiving the expected coverage is never the situation we strive for with our customers.
Finding authorized mechanics and getting coverage details straightened out shouldn’t be challenging. We greatly value your feedback and would like to make things right. Please reach out to our customer service team directly; they’re equipped to review your case promptly and work toward a satisfactory resolution for the challenges you’ve faced. It's important to us that our customers feel supported, and we're here to provide that help.
Reviewed Sept. 26, 2025
My experience with Car Shield has been exceptional. They don't hide anything. Their customer service representatives are top notch. They are very knowledgeable and willing to answer all your questions. The process from start to finish on the claims I had was very fast. They work with your repair facility and communicate very well.
Steven, thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly for you and that our team was able to answer your questions and keep the process clear from start to finish. It’s wonderful knowing your claims were handled quickly and that we could work hand in hand with your repair facility to make things easier. We truly value having you with CarShield and look forward to being here whenever you need us.
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 333 Mid Rivers Mall Dr
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
