CarShield Reviews

I can't answer this just yet. I will when I see what the outcome of my claim is. I have two vehicles insured with your company. Up until about a month ago things were go. I'm hoping to be with this company for many years to come.

Agent was very caring. Went above her duty to help me because I had to pay 300 hundred dollars for repairs that was not expected. I was very happy with her professional service which she was able to get my payment lowered.

MY experience was great with your company. The only thing that I am disappointed about is the fact that I have to wait 10 days before I can use your services. I am pleased with the person who helped me.

The women was very helpful and professional and I am glad I have CarShield, it’s a great peace of mind, yes I would recommend your service to a friend. My daughter has CarShield was well. My call was answered right away.

My experience altogether was awesome. Great customer service as well. They were very helpful. They sent someone out to get my keys I locked in my truck by mistake. Within 30 minutes when he arrived he was very pleasant, did his job and now I have my keys. They are helpful as well.

Updated on 04/22/2020: I had to use my service to change a tire. They were great at helping. I would recommend Car Shield to anyone. They contacted the wrecker to come and take care of changing my tire for me. It was very easy to get help from car shield.

I had to change my credit card number, as my soon-to-be ex wife blasted charges on it and made a bigger mess of my life. At least she was nice enough to tell me she was divorcing me via text message. Angel was super nice, and helpful. She made the changes, and ran my current billing so I would not have any interruptions with my account. She is an asset to your company.

Be more upfront about the parts you cover. I've finally needed you use the coverage for a 1000.00 electrical part and it's not covered. I'm not happy about that at all. Feels like I wasted my time and money.

Warranty coverage for our 2017 Jeep Cherokee Sport, and was given military and senior citizen discount! Thank you so much, we are now at ease that our vehicle is covered... With other products included (car rental, discounts at other auto locations, roadside services).

Customer service was awesome but the coverage available on silver plan was crappy. It hardly covered anything. Also for the price it was not good for what was covered. I had an older car 2004 Toyota. They need to work on that. Plus the hotel they would pay for was bad. It was only available at roach motels and unsafe hotels. Plus I had to pay for it first and then get paid back which I didn't like.

I have no request right now. I am looking forward for CarShield to take care of my car for a long time. I hope I picked the right company. To take care of my car. I believe I got a good price for my car care.

Delay in making a decision. My vehicle has been in the repair shop for over 2 weeks and there is still no decision on if the repairs will be covered. I am disabled & have no other form of transportation. Every day there seems to be a new request for something from the repair shop or myself. I cannot rate coverage yet because I have no repairs.

Their customer service plain stinks. They sell me a policy, and never want to deal with you. They sold it to me, not their subcontractor. They are ultimately responsible for my satisfaction. They failed to disclose certain things to me, they failed to tell me I had 30 days to review it. They failed to produce a paper copy of it for me, ever. They failed to call your subcontractor and fix my issue. They failed in EVERY way possible. I would never recommend them.

I called to get quotes however the representative was aggravated about the questions that I had about the coverage. Moreover she kept sighing as if she really got tired of me asking different questions. Therefore I was uneasy about purchasing. Finally I thinking should monitor your calls so this will able you to gain CUSTOMERS and not lose them.

Excellent service over the phone. I’m glad I called. I hope we grow together over the years to come. I am so pleased with the price and coverage I received. I would recommend CarShield to everyone! I’ve seen other companies not as excellent as CarShield. I look forward to us growing together. Thank you so much!

Everything was described clear and very good. Job well done. Thank you for your service. Had a very good understanding on all the information that was given to me pertaining to the Car Shield service to wear our. Highly recommend the service to other members that required a protection plan ordinary it would be Car Shield.

Jamie was very helpful and knowable and there was no wait for my call to be answered. I would recommend CarShield to all my friends. The price is a little steep but I hope it is helpful in the future.

Very good service and helpful. Told me what would be covered and what they wouldn't cover. Very polite and nice. I also was informed about a $100 deductible that I was happy with because of the costs it could be to fix my car. Thank you again for your help.

I have no problem with CarShield. The people are courteous, knowledgeable and listens when you ask a question. In the future if the need arises to get an extended warranty on another vehicle, CarShield will be my first choice.

I called in to have my account put on hold due to unexpected Financial emergencies that for seeded me not being able to continue my auto warranty and I called and they helped me to the point of not having to put my account on hold and fearing that I might have some kind of car repair later on it while my account on hold. Well they put me at ease and reassured me that I wouldn't even have to put my account on hold. Customer service representative they lowered my monthly premium and made me feel so much more confident in knowing that my car is still covered and I will still be able to manage my bills with the unexpected Financial emergencies that arose!! Thank you Carshield, you guys are amazing!! I'm definitely going to let anyone and everyone know that are looking for aftermarket auto warranties to cover their car & its expenses for their car. Should Just get carshield to use. Carshield they're the best!!

Do not use CarShield. This company scams you! They do nothing as advertised. We got no rental, we got no tow. Our car has been at Ford for two months. They are refusing to fix the car correctly. They will use old used parts instead of new ones. The customer service sucks and takes hours to reach someone. Now they want us to pay several thousand dollars to have our car fixed!! Do not use CarShield!!

One of the best in the business. I recommend to everyone. Customer service is outstanding. A CarShield CSR will call and remind me that my payment is due. I have yet to have a problem when I take my 2007 Hyundai to get repaired.

CarShield contracts you to a car warranty company, good or bad and that's the extent of their involvement. If you have a problem getting service with the warranty, "and you will", they do absolutely nothing to help. In my case, the warranty company was United Car Care Inc. They supported their decision to deny my coverage and cancel my contract of one year, stating I gave them incorrect mileage when registered so therefore I was never covered. Yet I paid monthly for a year and a service I was never covered for. I requested a full refund. CarShield did nothing to try and resolve this denial. In fact they seem eager to dissolve my contract and hand me a prorated refund. I contacted the CEO of United and was granted a full refund of all the money they received from me. CarShield claims to be there for you, when your car needs repair is fraudulent. Join them at your own risk.

It's great to get a warranty before car start having. I look into this 'cause I seen the commercial so many times. I told myself to look into this so I wouldn't regret it later and if something was to happen I don't want to have to come out of pocket with a whole lot of money. Thank goodness for this CarShield warranty. I can have a good peace of mind. I recommend other friends and family members to get this. I think it's worth it.

Tristen, as I have mentioned is an example of how a well trained and versed he is with regards in the product he is responsible to represent! I hope I don’t have to utilize this service, but if need be. I know I can trust the cars of my Mini Cooper in the capable hands that will honor this service I’ve subscribed to.

Amanda was my Angel. She understood what that I was not just a checkmark on a sheet. I thank God I talked to her. I had called in before several times to cancel the membership and my request fell on deaf ears with my financial hardship. I appreciate the outcome with Amanda today. It was a relief.

Changed from the 10th of every month changed to the 25th of every month, to ensure payments are on time, I was assured that this was done, very satisfied with the representative and his knowledge of the questions I had, and was very friendly and helpful.

Cancellation—everyone was very helpful! I’m on a fixed income and after reviewing my income I just can’t take on the responsibility. I would recommend CarShield because I think it is helpful. Especially if you keep your maintenance up on your car. It’s truly beneficial. In case something does happens.

The customer service representative was very helpful, understanding, Pleasant to deal with and overall one of the best customer service Representatives I've had to deal with in the CarShield Corporation!! I'd like to thank her for her dedication, honesty, and the fact how she was willing to do anything to have the customer appreciation and satisfaction, she was outstanding & I give her an 10+ stars for her overall outstanding customer service & my satisfaction through CarShield's customer service!! THANK YOU. I AM VERY PLEASED WITH THE OUTCOME!!??

Everything went well, thank you for all of your help, and thank you for paying for my car repair. Thanks for getting the parts for my car, it didn't take long at all, as a matter of fact it was faster than I thought it would be.

CarShield cancelled me because we had a conflict in the contract. When I signed up for it, it was fine. Then the car had a problem so I took it back to Chevrolet to get it fixed. CarShield paid for the first time they got it fixed, but there was a problem. When I took it back to Chevrolet, they discovered that there was another problem so they sent the guy out to look at the car. But they didn’t approve the work because I do Uber with this car.

I'm a recent customer; my subscription starting in Jan. 2019. I recently made my first claim. I made a procedural error and it's unclear whether the repair work is covered. It's a special case. I'm happy, however, because there is a special consideration process through the review board. I'm still trying to decide whether or not to continue my subscription. Like most people, I could use my monthly subscription to help pay down debt. Regardless of the outcome of my claim, I like the idea that special cases can be given special consideration.

I am a new customer and was treated very well, no pressure and they listened to what I needed and tailored to my needs. I had to cancel due to the fact that I did not end up buying the car but when I do buy a car I will give CarShield a call. I would definitely recommend CarShield to a friend.

My transmission went out one day all of a sudden. I call CarShield. They had my truck towed to the car dealer. 4 Weeks Later I picked up my Ford Explorer. Transmission was replaced and my payment was $100 copay. Thank you CarShield.

They were helpful with me signing up they were friendly about everything. Keep up the good work and I’m going to recommend this place to my family and friends about the CarSheild because I can’t say much more. Thank you so much for helping me.

I had a nicer vehicle that didn't have a warranty and if something happened, it wasn't gonna be a cheap fix. The warranty is more of a little extra protection and for peace of mind. Setting everything up was an easy process. It was all cut and dry and the rep was great to deal with. The experience was great and everything was as advertised. You pay your monthly payment and if you have an issue, just take the vehicle to a certified mechanic. Then they come out to verify if what the mechanic is saying is true. I'd definitely recommend CarShield.

Just open acct with CarShield with rep David **. He was very nice and help me with my new acct. Being that I am on a fixed income he made sure I got the coverage that fits my budget. I have not use the plan yet, but I do hope it will be what I been looking for since I am a widow and single. I will be back with my review on my experience I had with CarShield. Thank you.

I found your representative to be very knowledgeable and informative. I was hesitant to buy something over the phone, but everything was explained in considerable detail to include the option to cancel. Like all insurance and warranties they are great to have if you need them for repairs. I have had extended warranties for various things to include cars and have rarely used them, but still feel more comfortable being protected. I appreciate the military discount too.

Was excellent, very polite and helpful. The lady on the phone answered all of my concerns. I feel safe and know that CarShield is going to be there if I need them. Customer service is excellent too. Very pleased.

I opened a document with "Personal and Confidential", and "Important" marked above the address window on the envelope. There nothing else on the envelope to identify what this was or who it was from. So I opened it... Inside was a marketing letter addressed to me with solicitation of coverage for a car I'd just bought. WHERE IS THE HONOR IN THIS? Is the product not strong enough that they have to revert to these practices to trick people into opening mail? It worked on me only to get me to open it so I am the fool, but not foolish enough to buy so I ask them how effective this letter was, really. If the goal was to trick me into opening this "important, personal and confidential" letter then it worked.

Called to see if I was covered and sure was. They made it very easy to get my car fixed where I wanted it to be fixed, by doing all the work just needed to bring my car in. The payments are the best and are very affordable. Thank you CarShield for everything!

Just got my policy. Now I need to look it over please. I am interested in exactly what it covers and what to do if a breakdown occurs. I am very pleased with Marcos **. He really got me interested in buying the coverage... I was hesitant but he kindly persuaded me to go ahead and purchase the policy. Thank you for a truely great experience!

The auto warranty that I previously had only went to 70,000 miles and Carshield went to 125,000 so that was the main thing why I went with Carshield. I got the same coverage but with more mileage for less price. However, it's not pretty good with Carshield. I called in and asked them if they covered a certain part on the emission. They told me that they didn't and I had to fix my own car. This very same thing happened with the first Cadillac I had and it was totally covered. This is almost like everything is the same, but CarShield wouldn't cover it.

It was ok, but they can't help me with the problem that I'm having. Apparently I can't get into the app. No one has answers for me. No one is calling my phone to tell me any information, - and I have all my information on the app and you guys have all my information so my question is why is no one helping me with my problem???.

My car was stuck in park so managed to get to the shop for repairs but when I contacted CarShield they refused to pay for repairs related to transmission. I called to find out why and was told that the repair was not covered because it was not a transmission gear problem. But the advertisement and contract information states transmission repairs are covered, also help for members when stranded or car won't start. Well that was my case so I think this is a very big scam. I don't recommend this Business to anyone. Check the fine print.

Received a phone call telling me that my coverage finally started as I changed things back on July 8th, traded in my Jeep for a Ford Escape and was waiting for you to take the money out of my bank account and you never did, so this was the last time I was going to contact you, I was going to put a stop payment and go to your competitor for coverage. Hope this is now solved, thank you.

A friend has CarShield and it has been great for him. He recommended it and I ended up getting enrolled with CarShield as well and it has been amazing. Setting up everything was a good experience. The customer service was great. I did a quote online, then everything happened over the phone. When I filed a claim for a fuel problem, they took care of business. I took my car to the dealership and told them what was wrong with my car. I also let them know that I was insured on a CarShield extended warranty and gave them a contact number from CarShield. CarShield paid for everything. I gave a deductible of 100 bucks and it was all peaches and cream. It's a great feeling if you can be anywhere in the world and have someone that you can rely on if your car goes out. I've recommended CarShield to 10 of my friends, and all of them are with CarShield to this date.

Prompt and very clear on my cost. Explained my options very well. Was very courteous and willing to answer my questions. I am very pleased with my choice of car warranty services. Would recommend CarShield to all my family and friends.

Every time I called in for verifying whether or not I was covered through this policy I felt as though I was always at a disadvantage. How do you rate something like that and be fair? Make she wonder though! Doesn’t it?

After I purchased the warranty I had an issue 2 months into the warranty. My 2011 Lincoln with just 50000 miles had seat belt light problems. They claimed the harness wore into and didn't break. They didn't pay anything on the bill. The claim was denied. In the warranty description it said in big black letters, the seat motor and harness was covered. They made all kinds of excuses not to pay. I believe they are complete scammers and frauds. I would never recommend this Co. To anyone. In the past I have been with 2 other Co's and they were the same. One was on my motor home at $5000. And the same thing was the case. The turbocharger failed and of course they claimed it wasn't covered at $4800. I don't think any of this type of Co. is honest. SAVE YOUR MONEY.

You honestly can’t beat the coverage that is offered! Also for the price!? It was so good I left my other warranty company for this service! They are also always up to going over things just to make sure you know you’re making the right choice. No hidden company lingo!

After many months of diligently paying this company, when my car broke down, they "naturally" denied the legit claim that was 100% covered by the contract. The shop owner where I had my car testified he's been working with this company for long time and they will do everything in their power to deny any and all claims. I called 6 times, and 6 times while waiting for a supervisor someone hung up on me. Sent an email asking to reach back (I'm still waiting for a reply). Time lost, money lost! Don't fall for it!

It took a month and a half for my repairs to be approved and I paid over a thousand dollars in rental expense. There has to be a better way for quicker repair approvals and rental reimbursement, in addition to full rental expenses coverage.

Thank you for being there for me answering cure my truck. I really appreciate all that you have done for me and be there for me. This really means a lot to me. The truck is all I have, seen you guys taking care of the things that need to be done on it. I really appreciate it and thank you to all that you have done for me.

I researched the warranty companies before I decided on who to go with. CarShield had a lifetime warranty like a lot of them and had a good rating with Consumer Reports. Even people who had other plans said that CarShield was great. I got many calls saying, “We could do better in price and we could do better in this and that,” and I would tell them that I already have a warranty. I'm gonna try to renew it again, but depending on the price because CarShield is a little higher than some of the other people that I've researched.

CarShield needs to be more transparent when selling car coverages to potential customers. It is not right to mislead customers into this is buying coverage that is not needed. Thank you very much for your time but CarShield needs to change how they handle customers.

You need to try and get a contract with an Auto Repair Company, most do not accept or guarantee the part or work, some will not negotiate labor. If you could provide a auto garage and cover most repairs and on older models cars you could charge more per month people would pay, just think about it.

Error by my monthly payment. Someone who shouldn't be working with you, maybe he was scratching his head and it didn't work, but he's good to make a problem without seeing that are TWO different (model) Mercedes-Benz and they have TWO different days for a monthly payment. The result is that I got a letter that I didn't pay.

Very good. Got all the info I needed to make a decision on the car. The price is right on the money. For our mouthly budget. Customer service was very very good and very friendly. I really like the money off for listening to the Sean Hannity show.

I called to find out about my services of my contract. The lady was short and somewhat rude to what I was asking for. But said she would send me a booklet and card so I could put it in my car for repairs instead of having to use the app on my phone which Chase had failed to mention to me in the first place.

See attached description and much needed service for millions of Calif vehicle owners and coverage for their out of repair coverage. California needs to allow CarShield to operate and offer vehicle repair options to all Calif vehicle owners. If the politicians can create a bill about haircut or hairstyle then there is no reason or excuse for common sense to take hold in determining that CarShield should have an open invitation to offer. It's vehicle repair options at a very reasonable and accessible price to any vehicle owner wishing you obtain extended vehicle repair coverage.

I had a policy in effect for my car, and just bought a new car so I needed to cancel coverage on the old one and find out what I needed to do with my remaining service contract. I was given credit for the remainder of my policy, received several discounts and a lower monthly payment.

Just made a quick call to verify my account was in order and my representative Ashley was extremely helpful and professional. She also gave me an update on when my next payment was due and asked if there was anything else she could help me with. Thanks for the great service!

Everyone is always very courteous and helpful. They are willing to help find a solution to whatever problem you may be experiencing. I would recommend this service to all of my friends and family. It is a great value when your manufacturer warranty has run out. Well worth the money to give you peace of mind.

I signed and agreed to a Diamond plan with Vince today. I will now have peace of mind on my almost new Chevy SUV come August. I was not sure of what it would cost, but I am comfortable with what I will now have, PEACE OF MIND!! Thank you for such an easy and pleasurable experience Vince.

Jessica was awesome in helping me working out my issues. I had personal issues with my subscription and she took time out to assist me in the most professional manner. I wish we could clone her and her wonderful attitude. Thanks CarShield.

I received mail from CarShield about extending my warranty. I called CarShield for a quote. They wanted $129 per month for my 2007 Honda. I thought it was too much. Did the math, it is $1548 per year. If I save my money instead I can easily pay for my own repairs. Then, I did A LOT of research. CarShield would NOT answer my questions about who they have done business with (which dealers?), because when you need repairs it’s no longer CarShield, then it’s American Auto Shield.

When I asked to cancel my service, Jeanie gave me every reason that I need the service, Not reading from a script, but quoting the finer points of the coverage in several areas of the contract. She really impressed me with her enthusiasm and knowledge of the product. She also made me feel important and that she really cared about me and made me realize the value that I was getting. You just don't get that these days. While she did make it easier for me to keep the product, it was her whole attitude that put my mind to rest and made me want to continue to do business with your company.

The customer service agent was helpful & professional. We needed a mileage correction immediately. The correction was promptly made. We were extremely grateful because it may make a difference in policies for us. The customer service agent was efficient in informing us of that possibility. That was something we were not aware of. It's very comforting to know there is an honest company out there. Lower mileage means, by almost 20,000 miles, that there could be a potential savings for us. Greatly appreciated.

He's kind and concerned about my questions and he had all the answers I needed. Thanks Matt. Bless you BROTHER. I'm so excited that I'm a member of CarShield. I will continue to use Carshield in the future as long as I'm giving the best rates. Thank you Carshield.

Your representative was excellent in selling me a product. Would recommend a friend or family member to your program. I was happy in how I was handled in my being sold on the product he had for me to have. Thank you.

I appreciate your care, patience, and kindness!!! I feel heard and understood. You answer my questions and I feel confident in my understanding! I am glad that we purchased our warranties from you!!! I appreciate that the dealerships know what to do and how to get the appropriate approvals so that I do not wind up with problems. Thank you!!

If I could do it all over again, I absolutely would not! The service starts out friendly until it's time to use your warranty, then comes the no (and multiple excuses). Admittedly, I was skeptical from the beginning and unfortunately my suspicion was correct. Not to mention, when I went to cancel my contract I was charged a $50 fee. I am displeased to say the least. Please do your research before becoming the next victim.

The primary reason for cancellation of coverage was to trade covered vehicle in on purchase of new vehicle. The process of cancellation was painless and very friendly. Although I had CarShield coverage for only three months, I still felt it was better to have it than not. Perhaps it might have also prompted me to weigh in on the decision to purchase a new vehicle instead. For me, getting rid of a faithful ride was a little more difficult than supposed.

CarShield is a scam and a bunch of unethical liars. Several employees told me I had coverage on my vehicle repair and that I was past my 20 day waiting period and was ok to move forward. In good faith, I made financial decisions due to the information their representatives gave me. Later, they denied my repair claim after the work started and after several days of vehicle rental charges had built up. That time cannot be rescinded nor can the work and expense be undone. CarShield took my money in exchange for coverage on a 5 year old used vehicle. When it came time for them to come through with the repairs they made excuses. They said the claim was denied because the bad part they previously said was covered, was a "preexisting condition". Even though, I started witnessing the problem when I made the claim.

I appreciated your commercial on TV and was motivated to obtained your services. I bought 2 used cars which required warranty protection but unfortunately they turned out bad and had to return them to dealer. Your salespeople were honest and refunded by deposit and advanced month paid. This is a true professional company you can count on. Thank you for excellent customer service!!!

The lady was very nice. She answered all my questions accurately to the for of her knowledge and very fast. Thank you. I appreciate her for assisting me as much as she could and she was on the computer and was able to look me up real fast and I liked that I encourage all people who work for company to be more like this lady that was on the phone with me. Thank you soooo much.

Associate answered my question about whether or not there was a claim made on my vehicle. Mechanic was supposed to call to let CarShield know that my vehicle is in their shop and needs work to be restored to road ready.

I called to get a quote for my truck. Spoke to a sales representative and he told me I need the gold plan. He didn't offer me any other plan are tell me about them. He started out with a plan for $129.00 but it then went down to $99.00. He really didn't care about any information on my vehicle. Just my debit cards and how I was gonna pay. So I just told him, "No thank you," that money is all that you care about.

Was happy with the price I was quoted and the benefits that came with it, will for sure call when I get a new car. saw your ad on TV and the customers that gave their opinion of Car Shield services I was very pleased. It is reassuring to know that if I have car trouble the price is only a $100.00 deductible.

It was very easy to file the claim on the phone for the needed repairs to made on my car. The value of the service is awesome. I'm very satisfied with the quick handling of my claim, and the reasonableness of cost of the deductible.

I took my car in for repairs. CarShield then claimed that the mechanic "had not contacted them" despite proof he had contacted them and I had contacted them. Then when I called to cancel, they delayed until my next months payment was withdrawn. Then I was told that they don't do refunds. They were extremely rude and disparaging towards my mechanic telling me "he lied and overcharged" (He did not lie or overcharge!).

Janine was very friendly and helpful, a pleasure to do business with. Don’t know what else to say. She answered all my questions and even called back to make sure that I had your phone number which I did because she had given it to me. Pay her good because she is an asset to your business.

Great guy Darius very friendly just even though he tried to send my contract through email I never was able to get it. He will send it to me by post service. Nothing more to say. Just had a great time over the phone trying to get everything done.

Very Good, very good, very good, very kind, very patient. Listens to what I was saying. Taking her time to go over everything. Very nice. Told me how the program work, what it cover. Did not rush me. Took her time with me.

I want to extend my gratitude to the representative I spoke with initially, and to his superior, with whom I did signed up. He went above and beyond for me at my time of need to be able to be covered under CarShield. I unfortunately can't recall his name right now, but I do know he was about to be married. I hope he and his wife had a wonderful wedding day and honeymoon. I also want to Thank Ashley, the customer service rep that assisted me with cancelling my contract. She was also very nice and was willing to go above and beyond for me to stay with CarShield. I appreciate all three of the representative and thank them for their kindness and help. Thank you CarShield! Jentia

After speaking with agency, I found that this insurance was very satisfying. Thank you again for this. I was very pleased with this and I will recommend this insurance to my family, let them know that this is the best way protect themselves being a car owner.

I bought a warranty through CarShield because of how their commercial alleged that company to be. My plan has been fully paid in. My car experience some AC trouble so I took it to the Nissan dealership and informed them that I had CarShield. Once they called their claims dept a employee by the name of Tom told Nissan that the air compressor wouldn't be covered because the warranty doesn't cover leaks. When I got on the phone with the claims dept and spoke to a man by the name Mario he informed me that the air compressor would only be covered if there was not a leak that would've cause the air compressor to malfunction. He stated the only way the air compressor would be cover would be if the air compressor stop functioning on its own and that there were no issues causing this.

Customer service rep was friendly and very fair in accommodating the dealership as well as me regarding cost of labor and parts. He was willing to go back and forth in hearing recommendations from dealership to what my policy covered. He worked hard and ultimately recommended a solution that all of us could agree on.

Loved the fact my beautiful 2013 Nissan Xterra with 145000. miles would be able to go on without me breaking the bank in case of a malfunction. Car Shield is an awesome company and nice service reps. Willing to do a commercial for you all. Member of SAG. Just bought a new Toyota 4 Runner and when the warranty expires...I'll bet back. Thank you, Michael

Ask to resend my contract. I was trying to print my contract when it disappeared from my computer. That is the reason for my contacting CarShield today. The young man that answered made it very for me to get it.

I was confident enough to add a second vehicle to my account. Unfortunately the dealer I purchased my original warranty from wasn't exactly diligent in finding me the best plan available. A recent routine repair was declined, by the previous company, costing me $635.00 Not exactly how I envisioned a warranty working.

Termination of contract due to car accident July 1st 201. Call your representatives for patient, informative, a knowledgeable and very professional and weather Virginia ** including the salesman explained everything perfectly and I was very appreciative of the quick-service and and informative. Let me know exactly what was covered in what was it. Looking forward to do another contract from another vehicle which I hope will be within 30 days. Thank you. Peace out. Thank you. Peace out.

Changed billing date, very easy and helpful. Representative was very knowledgeable, and took care of my request in a timely manner. I would gladly recommend this service to my friends and family. I believe the price for the coverage is quite reasonable.

Cancellation of policy short term. Best customer service ever. Very understanding and compassionate. Listened and laughed at my story with me. You all gave me hope and faith to continue my Journey with my story. God bless. I pray to get my vehicle re-instated by the end of July 2019. So I don't have to worry about any problems. My last Jeep before heaven Amen.

Calling for payment information only. I received fast and courteous service. Changed payment information in a heartbeat. Great representative. Reggie. I haven't had any issues to have to use the plan as yet but, it's nice to know it's in place when my 4-year coverage at BMW finishes the end of August.

I got this CarShield coverage and yes they did good on the first repair but they did not do the repair so I've been with them for 2 years. Sorry to say they are a fraud. They tell you what your contract covers and then they have this if your part is not listed then guess what. You have to pay for the repair out of your pocket. So here is what they have done to me. My car is still at the dealership and they haven't from BMW to the administration who are the one who approve or disapprove so what the hell. Would you want a policy like this and you pay month to month. They are not going to be stealing money because I had to put on my boxing gloves.

Everyone that I spoke to on CarShield was very nice, sold me a good plan (diamond). I hope your service is as good as you say. Also hope your business stays alive and doesn't go down the tubes, like others that sold repair services. Thank you for being understanding about my needs.

I was unable to make a payment on the policy due to a financial setback, but this company worked with me to come up with a reasonable date for the next due payment. I appreciate the friendliness of the representative who helped me.

Very fast and truthful company. Each customer service agent took genuine concern with my issue and searched for a solution. They found me an answer to my problem. They couldn't cover my repair but they found a solution that saved me plenty of money. Thank you AUTOSHIELD/CARSHIELD. I WILL RECOMMEND YOU TO EVERYONE.

Called to see if my rear window sunshade was covered under my policy. It is stuck in the up position and will not go down. It seems the motor is not working, you would think since it has a motor like the power windows and doors it would be covered.

I purchased this warranty and the first claim was denied. This company is a scam. Look them up on BBB, they have a “f” rating and are not accredited through BBB. Do not waste your money with this company. Buyers beware. This company is a scam... They do not stand behind what they claim.

I did a little bit of research and CarShield has gotten two notches above everybody with the review and comments from other customers. Filing a claim wasn't super easy because I have to call CarShield and I also have to coordinate with the service manager from Acura, but it was not hard either. I spoke to a CarShield representative three to four times, and I had a good experience in terms of coordinating with potential repair. She coordinated straight to the service representative and everything went well. The conversation was very short and very concise. She was pretty much knowledgeable with what was going on. She knew what she was saying and doing. She pretty much asked questions that were necessary to make this claim the quickest.

I always have a very good experience when talking with a member of the CarShield company. And I am happy that I sign with the company. They are very professional. That means a lot in the business world of today. PS Thanks CarShield.

Person I spoke with was very friendly and helpful and gave me the information I requested. I did not need to answer a lot of questions to verify who I was, asked a couple of questions and was able to learn quickly what I wanted to know, my balance on my statement.

She helped me get the services I was dying to have???? She was super professional at what she does, I will give you a call tomorrow in the morning to let you know everything went well. I will be able to write more after my car gets started back up and I’m on the road back to work. Thanks again. #CARSHIELD

The warranty from CarShield is fine. I was gonna pick another company but CarShield worked with me and that was great. They were awesome. They were very professional and very helpful. I am very confident having CarShield. I feel good about it.

They were courteous and efficient. I was very happy with my service. I will recommend them to everyone for there service. I would not have been able to afford to get my car fixed if not for CarShield. If you have a car and the warranty is expired, I highly recommend you get a policy with CarShield. Everyone is going to have their car break down at some point and if you are like most of us you won't be able to afford to pay for a big car bill. Let's face it. We all need our cars to get around for everyday life. Thank you CarShield for taking care of my car and getting me back on the road.

Signup was so easy. The gentleman on the phone was so nice and caring. All he did was ask me a few questions and I was on my way. It's so easy. He was even able to give me a discount on my first month payment which I know my wife will enjoy so THANK YOU SO MUCH.

Got a letter saying my account was no longer active. Apparently my old account is the one that is no longer active. When I signed up recently, a new different account was established. No problem. Just wanted to verify everything was ok. Your representative was very nice and apologized for the mix-up. There is no problem.

The agent was very helpful and courteous. Helped me with the purpose of the phone ☎️ call. I did not wait long at all. The agent had all of my information ℹ️ right on time and was able to tell me all the information on my account. Very good customer service.

Called regarding a letter we received regarding a rate increase. Found out that our rate stays the same since we just signed up and our contract states what our rate is for I believe the first year. Was very glad to hear this news!

I do not understand a lot about cars. But the gentleman was very good at letting me know everything that was included. How much the monthly payment will be and the cost. If anything needs to be fixed I only have to give the first 100.00.

I purchased a used vehicle from a dealership and immediately purchase a warranty from CarShield. I ask very specific questions to the representative as to what would not be covered. With that said I bought it and have made my payments. I recently had some issues with my rear end making some noise so I took the dealership service department and was advised there was several issues wrong with my vehicle.

Out. A lot and have very good customer service. Thank you and from the very beginning they have done nothing but help out a lot. I am glad my car is in good hands and I know when I have it worked on it will be paid.

I heard the advertisement for CarShield on the radio and we didn’t have any issues when I purchased the warranty. I had a camshaft that went out on my car and I put the claim in. I went to the dealership and then, they ended up calling the number that’s on there. The rep worked with the mechanic to get things processed. The quality of CarShield’s service was good but the cost was expensive. I would've spent the money either giving it to CarShield or giving it to the dealership when my camshaft went out. The money was about the same.

I contacted CarShield protection for our 62K mile C6 Corvette we've owned for 5 years which is in excellent condition and was purchased from a friend. I received the same "well-prepared professional sales pitch" other reviewers have reported. The first cost quoted was $135/mo. and after I stated that was too pricey the cost quote was incrementally reduced to finally $100/mo.

This company is a RIP off. They will not pay for any work that your car needs. They will find any excuse under the sun to deny your claim. I have had several friends and family members with the same outcome. Please do not waste your money hard earned money and your health in dealing with these vultures. Hope this helps someone from making a VERY bad decision. This website is also paid by CS, and most likely this review will be taken down.

Best investment we’ve made. Low wait time. Super helpful and nice on phone. Very affordable coverage. Low deductible. Covers most everything except general wear and tear. I’d recommend this service to anyone. Thank you so much. We love you CarShield.

I received excellent customer service from the moment I was called. I am so thankful to have a plan to cover my 2017 Escape. It is affordable and will give me peace of mind. I commute over 100 miles a day and plan on keeping my vehicle for a long time, so I definitely need this plan. Thank you, CarShield!!

Thank you for your services. I look forward to having y'all back. You had great customer service and it was a pleasure speaking with you today. Thank you for your support and I would highly recommend yall to all my friends. Thank you. Mrs. **

Have not used CarShield as of yet, but I am sure that the coverage will benefit me when I do need to use them. The coverage that was given to me was satisfactory to me in case anything went wrong with my vehicle. But as of this date I have not had to use CarShield.

First, you have to wait a month before coverage starts. Which is OK. I just had my car repaired for about 1,200 dollars. I had problems with my A/C system which is in the warranty but CarShield refused to pay anything. I had problems with my coolant system which is under warranty and CarShield refused to pay anything. So what good is CarShield? Completely Worthless.

They promised me the highest level of coverage but they downgraded me without even telling me. When it came time for a repair they did not cover all the parts. And even the stuff that they did cover it didn't cover fully. Don't believe them when they say you can use your own mechanic. Not all mechanics actually covers even if they are certified like they say that they will cover.

Different auto warranty providers were not true to their word so I got CarShield, and I’ve been happy with it. They cover more of the vehicle than Nissan's. The first person I spoke with was Steve. He explained the policy, what the warranty covered, the cost, etc. to me. It was the first time I had to use it for the car and I was so pleased. When I reinstated my service with them ‘cause my contract had run out, they gave me a date of when my contract would be in effect. I mulled it over then I thought I wanted a different date. I called them back and told them I wanted another date, and it was fine. I picked my own date for my payment.

I regret not having Carshield coverage before my truck had to be repaired! Why? Because it was very expensive and I didn't have another car and renting a car was expensive too. So I had to ride a bike, walk or get a ride from a co-worker back and forth to work which was tough and draining even though I got lots of exercise.

I called today to inquire about proof of coverage and benefits. The young Lady was friendly and told me it will be mailed ASAP. My cars are both like new with less than 60,000 miles on them and I am glad to know I have some basic warranty on certain car parts.

He helped a lot. Tried his best with different options. It's just not reliable to me, appreciate all the help, it was very helpful. I will refer another friend to CarShield or maybe even come back myself. Just not right now.

I been with CarShield for almost 4 years. Never a problem. Vehicle has top sevice repairs paid on time and rental and towing. Very good service. The best in the world. My plan cost me almost $3,000 for five years or 100 thousand mile whichever come first. Carshield has spent at least $8,000 or more in repairs. What a blessing. Thank God for this plan.

I filed a claim for my car and the customer was excellent, very helpful and did not give me a hard time whatsoever. So I will recommend CarShield to all my friends and family and just keep up the good customer service.

After checking about nine different extended warranty companies, CarShield offered the best coverage. Their reps were very thorough and very patient with explaining to me the coverage amount and everything that was covered. They were very patient, and I know I asked a lot questions. I had repairs done on my car, and the mechanic worked with CarShield. They were able to handle everything themselves.

I would run as far and as fast away from this deceitful company as possible. After reading my review you may agree with the companies overall determination on my claim, but that does not negate the fact that the customer service is horrible. They did to me the exact same things that they have done to other customers who have filed complaints, only to have CarShield deny these actions. They have also unnecessarily cost me a large sum of money that I shouldn’t have had to pay when it came to fixing my truck.

Dominic was not only professional and experience but he had great customer service. Because of the experience I had, I will refer my family and friends to CarShield. Not only was the package affordable, but it was less costly than what the dealership provided.

I had an appointment with an insurance representative which is about 10 minutes from my home. I was driving back and all of a sudden, right as I got into this construction zone, I heard this loud thud. I immediately pulled into a vacant parking lot and that's where my car stopped. It wouldn't go any further. I've noticed that when I put it in gear, it was rolling backwards so I knew it was a transmission. The people at the shop filed the claim for me. They called CarShield and found out exactly what was covered. While I was in there with the transmission, I happen to tell the guy about the problem I was having with my windows and door locks. He looked at my contract and saw that that too was covered.

Updating credit card number. I was very pleased with Angela's help today. She was professional, patient, knowledgeable, friendly, and fast. This is the best experience I have had in years when calling for help to any of my providers. Angela - You made me believe in Customer Service again!! Thank you!

Just inquiring about what was not covered, like exhaust. But am pleased that the most important things are covered!!! I have recommended my son and he will too be get your service. Just having your service, gives me a good peace at mind!!!

At first I did not want to purchase the policy because I thought it was a scam. Trying to get me to get into something that I can't get out of. So I tried to cancel several times and they were very polite, even honesty about why I should keep this policy. Then I explained it to my Mom and she said just keep it. So I feel at easy and happy that I will never have to let my vehicle stay broke down. Thank you CarShield.

Up to the client. Got your own choice to pay the payments. CarShield do not has to got the payments thru the credit card. We will sending the check instead. Just making sure the check get there before the due date.

Pushy salesman. He would not let me ask a question and kept talking on and on. He seemed to be focused in closing the sale and not interested in my concerns. I'll check around for the competition, I might be back. Idk.

Customer service was great. I will tell all my friends and family about this company. I had no problem at all. The service was very fast. I didn't have to wait on hold or anything. I love this company. Glad to be a part of it.

Work in progress. Checking on my transactions. Will refer to other. I want my account to be resolved and put all payments on the 2nd of each month. Please let me know when all is corrected.

DO NOT BUY A WARRANTY FROM THIS COMPANY. USE CNA OR FIDELITY OR ANOTHER. YOU WILL BE DISAPPOINTED AND LOSE MONEY. They are liars and scammers. Try calling in a claim and all they do is give you the runaround and refuse to let you talk to a supervisor, worst customer service I have ever dealt with.

Casey was a pleasure to talk with on the phone today. He was very knowledgeable of the services offered and answered my questions thoroughly. Casey ensured I fully understand my policy completely before ending our call. He was very friendly and seemed to really believe in the services he was selling.

I had a great experience. When I called I expected a hassle but it was not. The lady that answered the phone went over and beyond to find me a tow truck. The tow company showed up quick and within the time estimated but the CSR for CarShield.

Scott in Sales was very thorough and pleasant. He explained the Gold Plan in detail for me. Dalton in Cust. svc. was also helpful and pleasant on my callback. If your handling of claims is as good as your sales/Cust svc folks, I will gladly recommend your company.

Updated 03/21/2020: Leaking pipe and pump. This is my second claim where the adjuster did not cover the amount of time for the repairs. Two hours just over $300. The last time, I had this same issue after several telephone calls and writing a letter with my work order I received a check for an additional hours. That is not good customer service.

You have A Very Good company. Unfortunately as I was driving my 2009 Ford Escape the transmission just started slipping out of gear. I don't know what happened so I went to get IT checked out. Thank you so much.

I received an email offering a monthly reduction for my new plan from $89.00 per month to $79.00 per month. The offering was in my spam folder and I immediately called and was given the reduction. I had to call back because I didn't get an email stating the monthly reduction would be for $79.00 and the second representative I spoke with is sending me a new contract showing the new monthly cost as $79.00. I appreciate the courtesy and cooperation as not many reps are as pleasant and efficient as the ladies I spoke with today.

Very, very pleased that this company driven not outsource to another country. I like all the coverage I am recording and IT IS JUST RIGHT FOR MY BUDGET! Rep was very helpful. Now I too I have made a good decision.

My truck broke down and I called CarShield and they took time to get information where I was and what was wrong with my vehicle, and they were able to get me a tow truck for me and they told me that it would take a certain time and it was.

I took a chance and ended up the loser, so had to cancel my coverage, but the representative was great and very helpful with the situation. I'm happy with how it went, and when things get better I'll definitely come back.

Personally, I feel that CarShield offers a great service to vehicle owners to protect against sudden and costly car repairs! It is a protection that we cannot afford to live without! Why not sign up today? You'll be glad you did! OK?

I just called in to ask a question, nothing else however, I appreciate the service I received from CarShield thus far. I was treated with Friendly Customer Service, and the Representatives are always willing to make sure I am well taken care of????

I liked the way CarShield read for me and they were very friendly. I'm satisfied with the package that I got. I had somebody there if I needed them. I usually went in with the problem in mind, and they did what we needed to do. When I brought the car in, they drove me back to my house while they repaired the air conditioner.

The customer service Rep was very helpful. Answered all questions I had. Was very professional in explaining the policy. Also had a friendly tone of voice. Ask me if there was anything else he can do for and if I had any more questions.

Last year I had saw an ad for CarShield and thought that it might be a great for my aging car (2013 BMW 535). I called them up and got some basic information but they would do EVERYTHING they could to not let me off that phone. They made up stories to relate to me, gave me hypothetical horror scenarios, and kept coming back to offer discount after discount. When I tried to say that I would call back after speaking with my wife, they pushed even harder for you to commit. I ultimately did but quickly cancelled the next day and got a full refund since they left such a bad taste in my mouth from the experience.

Extremely kind and courteous. No long waiting for an agent. Helpful and very knowledgeable. I will also recommend CarShield to all friends and family. As we all know cars or car parts breakdown. With this policy you are covered and that alone gave me peace of mind. Pricing is very fair and if you think about it much less than you will pay at any other mechanic. Women you will not need a man to negotiate the price, feel safe the price is always the exact same. I hope you at least try it for a year then make-up your mind. Thank you for reading I do hope this helps you going further.

No one accept CarShield due to you guys not paying for their services ☹️☹️, now I'm stuck paying for my own car to get fixed. Bad business. Bad. If you can't pay people for their services why collect our money.

CarShield sounded like a good deal and then I called them and made sure they were on the up and up in the Better Business Bureau. The rep also answered all my questions. He was professional and very helpful. I've also had to use CarShield for the radio and I didn't even do anything. The repair shop did it so it went good. They had my car for four hours and they fixed it. My experience with CarShield was good.

Responded to a tv ad. Had some 1990s celebrities on the commercial. Sounded pretty good. I have 2005 F 350 crew with 141,000. I purchased it last August. It's in perfect working order. Following day a rep calls and explains to me the benefits of car shield, sounds great. Guy claims bumper to bumper coverage. Anything goes wrong, they will cover it. Well the price was $145 per month. I told him maybe in a few weeks. The dude kept going on and on about how great the coverage is and my truck is old and thing will break. I should give him my card # right now to cover my truck ASAP.

I was having some problems with my car and I was excited because I knew that I had the coverage. I was trying to get some insurance when CarShield said, "Wait a minute." They looked my records up and said I already have the insurance. I was told that in fact, I have an excellent coverage. When I first got the car in 2014, the coverage was already in my payment plan. The coverage was paid out in 2015 and at that point, I had top priority to get my car done and anything I needed to be done on my car. That was last year and I turned the car in so it was good. The CarShield coverage was excellent. Vehicle warranties are very useful.

This is my honest and accurate CARShield review. They did NOT respond to multiple repair authorization requests from my car dealers repair shop. They told me they were on hold FOR HOURS AT A TIME REPEATEDLY and that they couldn’t keep calling and being put on hold and no one comes back on the line!! My Car Dealership documented this in writing!!! My car sat there for a week until I agreed to pay to get it fixed. So tell me what did CARShield do for me???? Not a blessed thing!!!! I had to ride my motorcycle in the rain for the week because no one called my dealership back!!!! I called also and was put on hold!! They do that strategic maneuver so you get discouraged and hang up... Yet they had the Audacity to call and email because I stopped giving them $ after they pulled that crap with my dealership Svc Dept...Of Course THEN they answered the phone IN THAT DEPARTMENT IMMEDIATELY... What the??! Complete BS....

I have always appreciated how helpful, understanding & awesome the representatives are. They are always willing to work WITH me & that was huge in my opinion. Always courteous & kind, THAT is respectful in my book!! Stay awesome CarShield!!

Save your money. This is a big scam. You Pay them month after month and when you need them they will DENY your claim by saying it is an existing problem or something else. They tell you that you have all this coverage but in reality you DON’T‼️ I’m paying them for over a year almost $90 a month and the first time I tried to use them was this week and I was denied on three different things.

The coverage I had had expired and I didn’t know if I wanted to renew it with that provider. Then I saw that commercial by CarShield and everything I heard about them on the TV sounded real good so I wanted to purchase it. The rep went over the plans with me on the phone and I decided which one I wanted. Everything was smooth and I was very happy and satisfied with the package that I was offered. I liked the service as well.

I called to make sure I made a payment on time since it was not automatically taken out of my account. The representative assisted me in making sure the auto payment was set up and that my payment was processed.