CarShield Reviews

Had difficulty finding a service center.. Called to cancel because the places that were close no longer accepted CarShield due to problems getting paid. CarShield gave me other places, so I took my car to one of them. They still have not accepted the claim. Spoke with the service center just now... I was instructed to leave the car with them; tear my AC unit apart, then someone from CarShield will send a representative to check the findings.. "It may be several weeks" before a decision is made! I need my car.. AND, I need payment for the repairs... feels like I have made a very bad choice.. Ads are not always "for real"!

I have the Platinum Plan with CarShield. I gave the shop repairing my car my car on Tuesday April 13th. I didn't know until calling about a claim that carshield has to have a inspector come out and look at everything. I don't under the point if you take it to a ASE certified mechanic. It's Monday and the claim was accepted Saturday. I have 3 kids . One child couldn't attend school because my car was in the shop. Sitting. Carshield only offers a loaner when the work is started and only starting at 4 hours+. Luckily I'm working from home right now but what if I had to get to work?! A week without a car is tough. The job to repair everything is only going to take 5 hours so no point in getting a loaner. Loaners should become available if the carshop has to wait on a an inspection, submit the claim, accept the claim then the shop orders the parts. I thought it would be more accommodating. Price is good and happy my warranty covers a lot of my cost.

I experienced well customer service. That’s why I accepted the quote and price. Had he been pushing then I would have been very discouraged about getting the warranty.. But he was very good at what he sold and didn’t make it seem desperate, he good wording for his sales.

I used to work in "F & I" at auto dealerships, selling lots of service contracts. Best method for demonstrating how good the coverage is is to show the backside of the contract where it shows what's NOT covered as it's easy to get lost w/ all that IS. I requested that Car Shield send me theirs for my review & they refused. No sale! Really poor salesmanship!

My call was handled well and I am pleased with CarShield. I had a claim on a previous car and it was taken care of in a timely manner. Carshield appears to be the best coverage for the money. I really appreciate the monthly payment plan instead of having to pay for the warranty all at one time.

Great customer service, very clear as to what is/isn't covered. Very professional. I'm very satisfied. I hope I never need your coverage, but am very comfortable knowing I'm covered. I looked on internet, checked Car Shield out, was very satisfied with reviews. I researched several companies that had similar coverage, but chose Car Shield based on consumer reviews.

I believe the coverage is the best for the price. I personal look for how extensive the coverage and what the deductible is. Using my criteria I feel this best addresses that. Also many companies limit what is covered within a certain category.

I noticed an oil leak under my car so I called the CarShield number to get information for a repair service in the area where I live. The person I talked with gave me a referral here in my area. There was no need to do service at this time.

Thank you very CarShield customer service Dept. It very helpful. Thank you I think, people need to get the cover from carshield protection cover. It good and very helpful, safe problems, time and money. I will help all my friends about the carshield protection cover. And Recommend them to get it for themselves.

Very professional company and very helpful, they are available 7/24. I’m glad I am a member..I do recommend it to friends. If you’re car or truck is out of service warranty, you need CarShield. It’s more economic the little bit you pay. Then what a service charge would cost you. You owe it to yourself to get Carshield.

You have had my car for way over a week. Nothing is done. Leave messages no return calls. I paid for last month and holding out new payment. Was told a supervisor would call me back. Nothing. You say you are a great company. Hard to believe.

Your employees told me it activated right away w she even said to me if it breaks down in a week I'm covered for repairs. I said to her, "Don't jinx me. I'm not planning for that." Now I drove to St Louis and back stopped at my friends, came back out to it, not working not starting. I do all the maintenance on vehicle. Have receipts to show. It now I'm being denied repairs. I'm having to pay for Uber back and forth to work which is costing me extra money I don't have. I'm working for free. I called about my contract with your company. No one returned my call. I like what your company offers especially due to me being on a fixed income.

They keep sending me letters, but I have had my car for less than a year. This is not what I want to hear. I’m sick and tired of all the mail I get and how much they must be spending to send all this mail.

Due to the waiting period I paid for transmission and axle had to pay out of my pocket after the car was in the shop for 6 months. There's no need for to keep this and I cannot afford this. The CSR Mayne offered to lower my rate and change my auto draft date. This is the only reason I'm consider staying with Car Shield. Maybe this will be beneficial in the future. Thanks and the end.

Did not cover full recommended services. Had to return to shop for further services. Was difficult to receive an answer & approval for the job. Job was finally taken care of, after returning to the shop.. Hope it lasts, Thank You.

Advertised as covering vehicles UP TO 150,000 miles. My vehicle had significantly fewer, clear title, no prior damage or defects. Stellar driving record -- no accidents/no driving offenses. Nonetheless Phone conversation initiated by Cold-Call CarShield Agent declined coverage.

I had a great experience with CarShield especially getting repairs done. The dealership found the issues. Fixed it. All I paid were the deductible. The last company I had warranty through they gave me the runaround never no communication about the coverage or what the warranty covers. It were a headache. I’m glad I found CarShield.

Have my 2011 Dodge Avenger Mainstreet in for repair. Right front door window won't go up and my engine light coming on cylinder #4 bad. Made a claim but The shop that has my car call the claim rep. Talk to him 2 times but not he call him and get a voice mail and get no call back. 4 times he trying to call and I call 3 times. He had 24/48 hours but time ran out. Now I have to take a loan out to get it fix and I have to PAY more to pay the loan off.

My truck started stalling in traffic and suddenly take off. ** The adjuster checked the truck out to find out the problem. I am expecting to hear from the mechanic and adjuster to tell me the findings and how Car Shield will help correct the problem.

Auto repairs can be very expensive. Having Carshield Warranty gives you the coverage you need for those expensive repairs, such as transmission or engine replacement which can cost thousands of dollars. It is especially nice when traveling to know you have peace of mind in case something happens. And this warranty is very reasonably priced.

There was a burning smell coming from under my F-150 Ford truck and I pulled over and called CarShield for towing service. They were very responsive and sent a tow truck of my choosing to pick my truck up and tow it to a nearby mechanic shop in my home town. I was glad for their quick response.

CarShield has been a life saver for us, when it comes to unexpected issues with our cars. We purchased CarShield for our two Mercedes-Benz SUV's and a Corvette. We take very good care of our cars and put very few miles (< 6000/year), but maintenance on these cars can be expensive. We have filed 2 claims on our Mercedes-Benz GL 450 and CarShield has come through every time. Their customer service staff has been excellent to work with and we would definitely recommend CarShield to anyone who has automobiles which can be faced with expensive repairs.

I found it very difficult to reach anybody for filing a claim. Also making a payment in full. No returned emails from request sent. Was only contacted upon my autopay failed and wanting a new form of payment. I have requested another copy of my contract. Has yet to be sent.

Today March 13, 2021 I contacted your customer service department requesting status on my truck which is in the shop currently for a water pump failure. The shop doing the repairs as an authorized manufacturer representative and should be able to handle this simple repair. I was transferred from the initial car care representative to claims department, when I was hung up on and to this point have not been called back. 22 days without my second vehicle we have take it upon ourselves to rent a vehicle in his absence. No rental car was provided from claims department. To be completely clear my truck has been in the shop for 22 days. I would love a phone call giving me status and reasoning why this repair has been taking so long. I have been in contact with the shop when they answer the phone which is very irregular. I’m beginning to question this process. Please call me ** Jorge.

I had a problem with my transmission slipping and took the car to a Chrysler dealership since it is a 2002 Sebring. My car ended up being there for 4 weeks as the rep from Carshield kept putting them off. I had a $100.00 deductible and the dealership charged me almost $400.00 and refused to do any more work on the car. Needless to say I didn't get any reimbursement from car shield and I dropped them like a hot potato. I took it to a local transmission shop that took one day and $129.00 to fix it. By the way I also paid a total of $1000.00 in premiums. What a waste of money.. I would never ever recommend them to anyone!!!

Paid in Full Contract. Their price is the best I have found. Have had them since 10/2020 but haven't had to use them. I keep my vehicle maintained on a schedule. I have the contract so I can have peace of mind in case I need them.

So far the customer service has been great. Every time I call the people are more than willing to help me with my needs. I had called to ask for assistance if there was anything I needed to go with my taxes when I file for the year 2021.

Very satisfied. Always very professional. Claims handled in a timely manner. I have 1 car and a truck. My daughter also called and got coverage for her Mazda suv. She had 1 claim. Was very satisfied with service and professional.

I help my sister in-law to communicate with your claims representative and found out it wasn't the delay at dealership, it was your claims department. And you all still have her vehicle over a month. Your advertisement on television is false. Unless you all correct this I will report you all to Better Business Bureau.

The people who were waiting on me getting mixed messages did not understand what was happening. I was not satisfied with the answers they were giving me. They could not explain or understand what I was saying. I spoke to different people each time and nobody said the same thing.

Customer service Representative was easy to talked to. Answered all my questions and concerns. Treated me like no other with respect and professionalism. The value plan and coverages that I purchased were reasonably affordable. I will definitely recommend all my friends, co-workers and relatives. Thanks!

The value cover gasket on my wife BMW 535 IX. Now I have other after market warranty which never covered what they promised. To my surprise CarShield did what they promised without any hassle. I took my car to the repair shop and my car was repaired and all I have to pay was my deductible. Thanks CarShield.

Their sales staff has been very professional. So far I am pleased. I just got my policy and haven't made any claims, but other reviews showed them to be positive. I am confident that they will continue to provide the great customer service that I have already experienced.

You replaced my transmission with one that has 105,000 from a junkyard. You have no idea of the history or reliability of this transmission. Every mechanic will tell you, used transmissions are NOT reliable! Even your customer service department agrees and stated there’s nothing they can do-it’s company policy.

When I called CarShield I was a little confused but got the answers to my coverage on the car. They were very helpful and very courteous and very thorough. I would definitely recommend this company to anybody looking for way to get coverage. Very good guys. Keep up the good work.

I had to make over a dozen phone calls to get pricing help because your service adjuster didn’t do his job properly to begin with, his lack of experience in estimating labor times per All Data was very low making my out of pocket cost extremely high. Without me being in the business for over 30 years I would have not known this, but once again his lack of experience and his supervisor not overseeing what he is doing wrong and taking advantage of customers is the fault of both parties, I’m very unhappy about this situation my vehicle being down for 3 weeks due to constant phone calls from me finding mistakes concerning this matter. I never received rental during this time And I think I deserve some kind of compensation or customer satisfaction due to frustration and time it took for me to do the job of your employees.

I cannot afford to pay $100 for the next 2 years. My car is in good shape and very well maintained. There is no point to buy maintenance and repair insurance most especially that Honda does not accept warranty from any 3rd party including CarShield.

Car shut down and they were there to tow it within the hour and take it to the shop. Repaired in 2 days and returned it to me. Fixed only had to pay my 100 dollar deductible. Will recommend CarShield to anyone without a warranty.

Haven't had to use them yet but I can say this much is we look around and Carshield was the best in price and covers more than others companies do. They are very friendly and have a good respectable overall coverage.

I just called to see why I was being asked to activate my account when I had done so already. The person who helped me knew immediately that it was a mistake and did not waste my time or hers trying to explain it away.

Waiting on Randy Wise to tear down the engine of my vehicle so CarShield can go and inspect it. It has been close to a month. Would like to know if I could take my car to another dealership or do I have to keep it at the dealership.

The process should be faster to make sure it doesn’t take two weeks to repair something that needs a day or so. The rental cars thing y’all giving up to 40 dollars for 4 days and those days are behind us, you can barely get a car for 50 dollars.

CarShield would not cover Mass Air Flow Sensor, They stated it was an added package and fee.. Even after I have paid over 3 thousand dollars in monthly premiums!! 08 Hyundai Tucson- One hundred twenty three thousand miles. Excellent condition.

I will be looking for a company with full coverage. Heater coils should be covered. Paying $1300 a year should get coverage front to back. Never got a book of what is covered and what is not covered. Thank you. TV ads are misleading.

I filed a claim like a month ago about having my A/C Compressor and any other components needing to be replaced and/or repaired. My mechanic who is ASE certified filed the claim. He has recently contacted me saying he has never had to jump through so many hoops to get this claim resolved and funded so he can begin the repair process. I also went ahead and contacted customer service last week and they told me, that yes they see it has taken really long and don’t know why it has taken so long to get this claim resolved.

I called customer service to complain that I thought my policy covered major car repairs/expenses. It does not -- specifically did not cover replacement of the instrument cluster that must be replaced to get my A/C to work. Your policy of only covering specifically what is listed in policy is faulty in that the customer must know all the parts of a car to figure out what is not covered. In my case a sensor that is in the car to measure outside temperature -- it is faulty and overrides my turning on the A/C because it is determining it is cold outside and I don't need the A/C -- who would ever suspect something was put in the car that would not allow me to turn on the A/C when I wanted it on? How would anyone know to check to see if the policy covers it, when it is illogical to even have it in the car?

I didn't think this would help me, but I took a chance and followed my gut. I'm so glad I got Car Shield. It's the best decision I could have ever made. If anyone is hesitant about getting car shield, so it! It was super easy to file a claim and it got approved quickly.

I had to pay for 1000 dollars for my A.C. and 500 for my windows switch that for some reason with all the money I pay a month they don't cover. And customer service gave me a hard time and said they don't cover my car and I have the gold plan. They suck. Don't use them.

Mechanic who replaced a transmission shifting device claimed it was a mechanical item that failed for my 2007 Chrysler. You claimed it was an electrical part and not covered. I was not aware it was not covered. Cost me > $ 800.00. Not impressed with my first ever claim. No longer own the car.

Tried to use my so-called Gold warranty for a car fan issue but was told that repair was not covered. The warranty indicates that car fan issues are covered. I’ll have to more than $2000.00 out of pocket for this repair.

Customer service rep was friendly and helpful, unfortunately, it took 1.5 hrs for the tow guy to get to me - was quoted 60 min. Not sure if that was a CarShield issue or the tow guy issue. But everyone was friendly and the weather was nice - luckily I wasn't in a rush!

When I was going to cancel because of money issues but Landa, a very nice representative helped figure out a plan. She went out of her way because She didn’t want to know we weren’t covered during this time. I thank her and Car Shield.

Never had a chance to use CarShield but knowing I had it when I needed it was a blessed relief. I would recommend it to everyone. I sold my truck but I have two more vehicles that the warranty will be ending soon and l’ll need carshield for my son's car. Thank you CarSHIELD!

I have had wonderful experiences with Carshield from my first phone call. Thank you for your awesome service! With a start like this, I know my future experiences will be helpful and satisfying to me as a customer. Again "THANK YOU."

The replacement of my waterpump was done professionally, diligently and with little to no cost. There was excellent communication with carshield and The Auto Doctor (My Mechanic Shop) and The Waterpump was installed within a few days. I am very appreciative of Carshield.

Car has been at the shop for 3 weeks. All I'm told is "We're waiting on the adjustor". I call every day and still the process is at a stand still. I've escalate the matter twice. Still nothing. This is the worst experience ever. I should have read the yelp reviews prior to getting CarShield. Lesson learned!!! Next step is contacting the attorney General.

I was quite pleased with the reasonableness of Customer Service representatives and the value that I was made to feel as a client. When I misunderstood the coverage exclusions three separate representatives patiently calmed my frustrations with simply amazing empathy.

Too much runaround to cancel membership. I sold the car. Why should I keep coverage for? It's such a simple process but there was so much calling and runaround and cancelling a service that I do not need. Why????

The representative was very professional and knowledgeable about what I needed to do. She also explained the things I needed to do and provided me with information to get the repair paid for by the warranty coverage. The repair shop was able to follow the guidelines in order to get the warranty to cover the repairs needed.

I have yet to receive any paperwork or contract to prove that I have Car Shield. I have called and spoken with two different people and still have not received anything. I would not even know how to file a claim if I needed to. I need a contract in writing w/ coverage.

Carshield understood my financial dilemma during my trying times, worked to keep me as a valued customer. Service attendant very cooperative and knowledgeable relating to my contract. Whenever I placed a call I was never put on hold for an extended period of time like other companies. I truly recommend giving them your business. You will be just as satisfied as I have been.

One of your representative had made a false promise considering all the money that I have spent and nothing has happened to my vehicle. That's about it. All in all I'm All in all I'm good. So when I think about the whole situation it's just that I don't need car shield anymore

My experience was awesome. I signed up right away. I had another maintenance insurance before CarShield. What changed my mind was the cheaper price. I saved forty dollars. The representative are courtesy and care about your needs. I made the best decision and I would recommend them to family and friends. Thanks CarShield

I've seen first hand the high level of customer service that that you give your customers. Hassle free service at all levels. I'm so glad that I decided to choose CarShield to keep my vehicle running in tip top shape. Thank you

Getting information on how my policy works & what’s covered. This is new for me and I need all the information on what I do when a accident happens. I need all the information I can get. I need all the in and out of the policy. I spoke to the customer service representative & she was a great help. Walked me through the policy. Thanks!

Car Shield worked with dealership. Got my car fix. Thanks Car shield. My rear air was blowing hot air. Now the ac works in the back. It was a 13 hour charge at the dealership. The cost was Over 2,000 and car shield paid it. No problem.

The first customer service representative I spoke to was very informative and patient. However in the evening when I called and became a member. The representative was pushy and I found it to be her normal to interrupt me. I asked her many times to repeat herself. When I was asking questions she continued talking when I was only trying to clarify what I thought I heard.

The people I have been speaking to regarding my transmission have been very resourceful and patient. They know what they are doing and they are very nice to me. I appreciate everyone. Thank you so much for all you have done.

So far so good And when I call they give me good feedback. I also would like to see how long I would take them for my car but it's been a good company since I been with you all thank you an I Hope you all have a good day

Salesman was a very fast talker. He made it sound like pretty much my whole truck was covered. He was talking about better policy. So when I took my truck in to be repaired nothing was covered. So when I called Carshield they said that with my policy these items were not covered. Well according to them at that point my truck was only eligible for the lure gold package which basically doesn't cover nothing mortar transmission the bigger items so it was basically worthless for what an older vehicle needs and all this was all just a fast-talking salesman trying to suck you into buying something. Do not recommend this to anyone.

I wasn't able to load my card for my automatic payment due to being sick. I called them and they took care of it within less than a minute. I didn't even have to give my card number or reenroll for future payments.

The customer rep. was absolutely great! She really helped my family out! I'm very grateful that Car Shield is here for people! Such peace of mind! Eventually, I want to get coverage for my sons! Thank you! Car Shield!!

Young lady that work with me. She really made me feel comfortable. She just went above and beyond to help me. She's great. Without her I'm not sure I would have even stayed with Carshield.. She's making transferring my coverage from one vehicle to the other a lot less painful and her knowledge was fantastic.

They false advertise. When I signed up for CarShield I were told I could take my vehicle to any dealership or automotive shop to be serviced. I told my car to two automotive shops and paid $130 diagnostic fee a total of $260 for them to tell me my car needed to go to the dealership. Call around to all the dealerships in my area only to be told they did not accept CarShield.

Car blew a head gasket. I was told I needed new rebuilt engine. Lynchburg Kia advised me of this. Car Shield told me they would not pay. Had insurance since 2019. Never made a claim. Why am I not covered?

This is my first time, and sounds like a great service... I have a 2013 truck that I love, and hope to maintaining with this Car Shield's warranty...very helpful with details, and I’m looking forward for a great experience. That pretty much sums it up...

Was very easily got my problem solved. Fix the blower motor. Also provided shuttle service to my home and back to the shop. All in all was a great experience. This survey is very precise. Car Shield is very good investment.

Do NOT purchase from this scam company!! They don't actually cover anything! Had a policy for 7-8 months. I recently had a few dash warning lights come on. So thinking I had coverage with this company, I brought my vehicle to one of their recommended mechanic shops. I have about 2k worth of work needed and they will cover NOTHING! Plus I am now the 100 bucks the shop charged me to look at my vehicle for Car Shield for the stuff wrong I already KNEW was wrong!! Only for them to deny everything! SCAM SCAM SCAM!!! Beware!

I called Carshield and the rep was friendly and gave me the info I needed to get a jump. Quickly and efficiently. So grateful I have this coverage. I highly recommend it for your car. If you have a car without an extension on warranty, get Carshield!! It's worth the money.

I was considering cancelling my account because I had not received a copy of my contract. However your employee was very patient and helpful in getting a copy of the contract to me after I was not able to download the contract any other way.

Great dealing with the service rep. Very professional and courteous. Good value for an amazing service. This is a service I would recommend to any old or new car owner worth the investment. Your money is well worth it.. so is your vehicle's life.

Can't find anyone to fix my car that's cover by Car Shield in my area and the ones I did say that I'm still going to have to come outta pocket a couple thousand dollars for work to get done because y'all only cover so much.

I have been with CarShield for over a year now. I have never had any problems with them. I feel bad that I had to cancel my coverage but my SUV was a lemon. I will be contacting them again when I get my new car without any hesitation.

The man I spoke with was very knowledgeable in what was covered and what wasn't.. He also gave me a price then lowered it due to senior discount. I have a 2996 with just over 100,000 miles and still qualified for the Gold Package. With the year of the car and mileage, I expected less that cost more. If you have an older model car, and can't afford car payments, this is the way to go. BTW, everything he said was covered was the same on the contract. This man knows his job!

I was happy to have this coverage, however, this car has been wrecked and was totaled so I no longer need this coverage. We will definitely use your service in the future when and if the need presents itself. Thank you.

Car Shield stands by it word and service 100%. I am very satisfied and pleased. I highly recommend Car shield to be there when needed. My claim was handled in a fast no problem and a fast end to car issue.

My 2011 Dodge Ram 1500 went into shop, shop called. Was given claim # and told Adjuster would call. So I call to status and was told no Adjuster would not call unless he had estimate. Repair shop was not given fax #, so I gave him # I was given and he faxed on 24th. No response as of 3/26. This all started in 3/22.

Carshield is able to cover my car repair without any hassle. Repair shop dealer reported it took some time to process the claim which was a hassle for me to figure out what I needed to do as far as temporary transportation but after claim went through repair shop was able to get it fixed right away.

Very informative. This is all I have to say about the experience, thank you. To writing more is just taking up my time, especially if I don't want to. The agent I spoke to was very surprised to find out that American Auto Shield's BBB rating was NR.

I called CarShield for my issue but I ended up not using it because my insurance covered more of the cost. I do have to admit that the staff that helped me were very good and patient with what they explained.

Brand new customer and I had several questions so I could better understand how to use this product correctly. Jessica was fantastic. So lucky she answered my call and CarShield is lucky to have her on the team. Thanks for listening.

Rental car wasn't available because the job was expected to 1-2 hrs instead of 4hrs! I was carless for 4 days needing to get rides for things scheduled before the breakdown. I thought that was inconsiderate of Carshield to have that as a stipulation. Most car repair shops can't always get to your car the same day!

Expensive coverage for my Honda but I hope if I need you down the road you will be there for me. My Honda has low mileage for its age and I hope everything holds up. But you never know what the future holds. So it is best to get insurance to avoid big bills.

Was given very good and informative advice regarding my coverage that was very helpful. The representative was not only cordial but informative. He was able to explain things in my coverage that was unknown to me. In addition, he forwarded me a copy of my contract which made things easier to understand.

A rental car and fixed my car and all I had to pay was $100 deductible if it's the blower on my air conditioner and fix something else. I can't remember what it was I had to get permission from to three different. It took about a week and a half but I had a rental so that was okay.

I am so grateful to that commercial with Ice-T about CarShield. The response time for a tow was quick, the tow person was courteous and he took my car directly to my mechanic. The repair was done and payment for the repair was just as quick. The only thing left is reimbursement for my car rental, but I will be taking care of that on my day off. This is an awesome company and I would recommend it to everyone.

I was hesitant about getting this coverage for my car. But after having some issues it has proven to be a necessity, the people are very concerned about my situation and ready to help get the issues resolved. The CarShield group overall is a amazing company caring, help with the dealership and pay to get my car fixed with no issues. One of the best decisions I have ever made is to get this coverage, if you don't have a factory warranty you need this coverage to keep your ride on the road.

The lady that helped me was very polite and kind and polite. Couldn't get anyone better. Thank you very much. You was very helpful. The only thing I see that would be helpful is for them to fill out forms instead of calling another number or they call the shop directly

Representatives that I spoke with were kind, helpful and informative. My vehicle had to be towed and the tow service was same day and the driver worked with me on the pick up time due to my being at work. The total job was done in a very timely manner. Thanks

Car Shield was there when I needed help and I appreciate all the help I got from them. I totally recommend this to some of my friends. You're very reason boom payment was awesome for me. It work out for me. Just perfect for me. They took care of me. I took care of them by paying my bill. Thank you car Shield ????

The they also sent a service tech to inspect which made sure that the dealership wasn’t overcharge us. Thank You CarShield; awesome job; I would recommend Car Shield to my whole family and friends, Very satisfy with Car Shield and the job. Thank you??? Much Love for Car Shield.

My transmission was replaced, rental for 9 days and car moves very well. Customer services was reliable and helpful. Access to reach customer service was accessible and helpful. Also waiting for reimbursement for rental cost. Carshield is really true to their words and will recommend a friend.

It would be more helpful and much better convenient to everybody, myself as your customer and to your company, to follow up any phone conversation with a confirmed email message with the subject(s) which was discussed. In my case it was the motor and/or the actuator of the Right side sliding door of my van. Also, the motor and/or the actuator of the third row Right window which opens outwardly. Both, door and Window, won't open immediately upon starting the engine and most of the time it takes more than an hour for the sliding Right door to open.

I have not had an experience with your services as of yet, but you are pushing it! I talked with someone who answered the telephone today, earlier, and they told me to go on line for any information I may need, but it seems like I am going to have to find another way!

I sent copies of a repair bill to you following your representative's instructions. I am still waiting for reply. Hope you can reimburse me for the covered repair even though I paid for it. Please accommodate me. Please! Please, please, please! Thanks, thanks, thanks, thanks.

When I first got Car Shield I was told there would be no problem with repair to a vehicle I just brought from a mom and pop dealership. This car passed all requirements and no issues. The last week it started blowing blue smoke out the tailpipe and I brought to a shop which saying it was gas and oil mixture which causes harmful smells in to cabin of car and my adviser says he not covering repair. That not right.

I love my Car Shield contract. It gives me the insurance I need while driving my 06 VW back and forth to work and other places. This is my first time with CarShield and I'm just relieved that if something goes wrong with my car the deductible is only $100 dollars. Thanks CarShield!

Took my F250 to the shop to get repair but CarShield said the oil cooler wasn't under my warranty. But when I join I ask would it cover all of those thing. Now that I need you all it don't cover my claim. I'm really upset.

You didn’t really do anything but the customer service was great. I just took my jeep to a shop you recommended and I had to paid for so minor things, like filters and they put air in my tires. That’s all.

Thoughtful, to the point, great value, knowledgeable, easy to get in contact with, good coverage, great customer service. I feel a lot better and secure knowing our car is under warranty again. Thanks CarShield!. Car dealer was too expensive. Give them a call, find out for yourself.

As I have not had any trouble with my car at this point and have not had to call on CarShield yet, I cannot honestly give them a rating at this time. If and when that time comes I will be more than happy to give my opinion on their service.

I called into customer service about my problem that just arose and was told the process to take it to repair shop that accepted CARSHIELD WARRANTY. The repair shop called claims to start working on my car and was told my problem not covered under warranty. But customer service told me it was covered when I called in. I still have car problem. I asked for something to show me what's covered. Haven't received it yet. Please cancel my service. Refund me my money. This is a JOKE, SHAM, FRAUD, I will be reporting CAR SHIELD TO THE BBB.

Customer service reps were all very nice! Made it easy to obtain and even got a discount for 3 vehicles! Made it a pleasant transaction for me. Staff was very knowledgeable about your services and your different levels of coverage!

I inquire what are covered on my contract and she explained well. The agent is polite. Answer all my question about what is covered on my contract. Well done. I hope I will not encounter major problems with my vehicle for a long time. The agent is very nice. She knows well about my coverage or what am I entitled. Thank You Teddy **

I called prior to scheduling service and was told problem would be covered, then when dealer called Car Shield, they were told it was NOT covered. I do not care for Customer Service that does NOT know what is really supposed to be covered and what is not. Seriously Considering Cancelling.

You need to stop making commercials. You are over selling a product you can’t support. Nobody wants to sit on the phone for hours with you for a claim just to be turned down. Your agents even comment they can’t keep up with what you are selling. There are much better extended warranties available.

Received a mailing from CarShield discussing available service plans for my 2015 Mercury. Needless to say, I do not own a 2015 Mercury since that brand ceased to exist years earlier. Have to wonder how a company whose sole mission involves service plans for vehicles could be that out of touch with reality or show that level of inattention to detail. Don’t see how I could trust them.

Talk to the agent to receive a copy of my CarShield contract. It is to be sent out by mail. When I clicked on the my email, the contract never came up. So I called in. The customer service rep was very nice and indicated a booklet would be sent out to me.

I called the day before taking our Ford Fusion to the dealership to make sure our problem was covered by our warranty. I was told the purge valve was covered under the engine warranty. Took the car to the Ford dealership and got it fixed and then Carshield told Jordan Ford the problem wasn't covered. I only took it there because I was told it was covered. $640 is what it cost. Terrible.

Called in concerning a car rental because my car is in the shop being repaired. They inform me that I can only have two days which I will have to have it back Sunday not enough hours. The shop has been waiting on you all for the part. Not satisfied.

Car was rough shifting so I took it to AAMCO Transmission and had them do the work on the car. It took a little bit like five six days for them to fix it but CarShield took good care of it and make sure it was paid. I appreciate it very much.

The contact I had was positive and the service being covered is complete, based on discussions with the transmission shop. The problem came as a total surprise, and I am happy that the coverage is as good as advertised. I appreciate it very much.

On 2 Feb 2021, I agreed to take a CarShield Warranty but changed my mind and cancelled on 3 Feb 2021. I was charged for the initial payment and then again on 2 March I was charged for another payment. I called a few days ago and the customer service man said it was a mistake and the amounts would be refunded. I received a credit back for one amount but not the other. I phoned 17 March and Kaycee said the 2nd one was coming in a check. Thank you.

I took my car in to the service shop for A/C service and Fuel system needing repaired. Suspension repairs were identified that are not included in the warranty coverage. Overall, very satisfied with the cost and coverage and ease of use.

Phone reference person very knowledgeable and helped with setting up the best account for me. I was lucky enough not to have to use their service but have friends who have and stated the service was good. I would certainly recommend this company.

After viewing the television advertisement daily about the coverage CarShield had to offer it was the initial representative who I spoke with regarding my account returning a call was my deciding factor to select Carshield. I look forward to being a customer for the life of my vehicle and I will be recommending Carshield to all of my family and friends.

So far my experience with you all have been good. I will know more about you all after I have used some of your services===Thank you for the experience I have had with you....from Willie **. Thank you for the opportunity to use you all for all of my automobile needs.

Battery/Alternator. The battery would not charged. There seemed to be a problem with the alternator. Firestone fixed it. First time we used it and did not get authorization to take it to Firestone. We were happy to be reimbursed regardless.

Thank you for the affordable price that covers both of my vehicles. It was so nice and easy to speak with your representative, I was also able to get a better price on my previous car. Thank you so much!!

I E-mailed a receipt from Enterprise to your department that handles that and have not heard, or seen any reimbursement check yet. It has been a while since my car was repaired. Please let me know ASAP.

I enjoyed talking to the lady about the coverage, I just purchased my vehicle and worried about making sure my vehicle would be under a warranty but she put my mind at ease. After 20 days I will be secure. Thank you, I wish I remembered her name.

I was very happy with my service. I haven't had to use the insurance yet, but feel much more comfortable knowing that I'll be covered for major repairs on my truck if and when it is needed. Our truck is our only car and it needs to be in good running condition for us.

I called CarShield to see if my car was covered. I explained what was going on, and I was told that it was covered by CarShield, but when I took it in to Firestone and after the diagnostic test a representative from CarShield called me telling me that what I needed done was not covered by CarShield, and the past that was covered could be fixed until I got something else fixed first that wasn't covered.

I received Great service. Although I have not had to use the service as of yet. I called to inform them of my change of vehicles. Personnel is knowledgeable and friendly and helpful. I would recommend this service to friends and family.

My payments are being drafted from the WRONG account and I have tried to get this straightened out TWICE now and it is NOT being changed to the correct account YET. I had, I thought, this set up to draft from a specific checking account and NOT from the debit card that I used to make the first payment when I purchased the policy. I am NOT satisfied about this and still do not know if my repeated request is going to show my payments being made by ACH Draft from my designated bank account.

The people are very nice. I'm hoping to hear something about my car tomorrow. The adjuster was out to look at it on Thursday or Friday. I would probably recommend them. Will keep their coverage and will definitely acquire for my next vehicle.

Updated on 05/05/2021: Car was brought in for service and was initially misdiagnosis. After repair and upon next unfortunate incident. Carshield was there to help me get back on the road promptly. Thank you carshield. Thank you for your nice customer service. Quality second to none.

I never had the opportunity to use Car Shield. I now have a new car, so I had to cancel it for now. When I first signed up, it was too soon to use and later I had no reason to need it. It was too expensive to just keep for no reason since my new car is covered for 7 years.

Your company is not good. Broken promises of coverage. Rude workers. Overall bad. I am recommending to anyone I know to not use your company. Already got it moving on social media with now over 109,000 many likes and agreement of how bad your company is. More to come too. Good luck.

Efficient and customer driven. Great coverage and easy reading of contract wording. Peace of mind driving long highways by myself monthly. I am not worried anymore. I feel I can extend my investment in my car, drive it till the wheels fall off!

This story is about a Chrysler 300, that overheats. We replaced the radiator and the thermostat (our pocket). This didn't fix the problem. Called Car Shield, to see if there was a mechanic in our area that accepts Car Shield as no mechanic we know does. They recommended a AAMCO. Steve the owner, nice guy. So we drove the 300 there, and that same day, Car Shield DENIED the claim citing causation of a cracked block was a non covered oil pump. The next day we went up to AAMCO, and the owner Steve told us that's not true. The block isn't cracked, nor is there a malfunction of the oil pump. Steve told us that the head gasket was blown, thus warping the head, allowing water into the oil. Knowing this as fact, per recording played to Car Shield, they still denied us.

I have not had to use my coverage as of yet but I am happy to have it so that I don't have to stress over any breakdowns...whenever I have had questions or communications with Carshield, I have been very satisfied with the response and resolution of my inquiry.

I drive from Arizona to California to visit family often. I feel safer on the road with CarShield! It covers the expensive repairs that come with these newer vehicles. A lot of my friends are signing up for Carshield because I say good things about the coverage.

Obtain warranty for a used SUV purchase. Gave history (or lack of) that I had of the vehicle prior to purchasing warranty, was told not a problem. Time to use the warranty I would have to first put up approx. $2000 before they are able to make a decision. Never mind that an experienced mechanic explained exactly what needed to be done, the engine needed to be replaced, (let me put this into perspective, it actually showed the timing chain failed, in which the mechanic told me he had to ultimately replace the engine on about four of the same vehicles in the last couple of years), they wanted me to pay for tear-down (approx. $2000) before they make a decision.

Thank you for your feedback and attention, when I call I always get someone on the line that is patient with me and gives me info I need. I thank you for all your help with my car and it's great to have help when you need it.

Supposedly this company prides themselves on being one of the top auto warranty companies. I had one of the worse experiences with them. The lack of unprofessionalism and customer care was just disgusting. There are various loopholes and shady dealings in their contracts and policies. In the end all I got was the round around and no support or resolve in regards to my car issues. They fight really hard to do everything they can to not have to fix your car and then take no accountability or provide any actual assistance. I will never be doing business with this company again and I would never recommend them to anyone.

We have cancelled our contract with CarShield and are awaiting a refund that was promised. During the time we had the contract, we did not have to use your services. When dealing with customer service, for the most part, we had an adequate experience. Thank you.

I have been paying $109.99 monthly for a year and when the check engine light came on I put the car in the shop. Problem was Code P0128 for ECT below thread hold. Also found blown fuse to OBD connector and thermostat was replaced. Car Shield told mechanic this was not covered. A claim was not filed. I had to pay $504.06.

I received outstanding customer service from Johnathan **. He took the time to explain the plan in detail. I was very happy with my experience with Johnathan to make my decision on getting a Protection Plan for my vehicle.

Jessica was very helpful, we lost signal and she called back, she got me a step closer than I was yesterday. Hopefully the inspector comes out sooner from all the great work she put forth helping me out.