CarShield Reviews

CarShield customer service representative, Toia, provided me with an excellent customer service experience! This is very hard to come by in this day and age. I commend Toia for doing a great job going above and beyond her ordinary job duties to make my phone experience the best I've ever experienced in calling a service provider.

They were very helpful and pleasant. Asked me about my day and talked me through the entire process of it. I am very pleased about my conversation I had today and getting my car to the shop even tho the shop is about to close.

I do not have a paper copy of my CarShield policy to store in my Honda Fit. If I am to be a satisfied customer then I need a paper copy of my policy to determine my coverages and other options.

I called to ask how to stop the contract on the Traverse and get details on how to communicate for a refund. I was instructed in the correct way to request a refund. Thank you for helping my husband understand what I should do to further communicate with the company. I would like to ask for a refund. I never used my contract and I just had finished paying for the contract on October 30, 2019.

Needed balance on my account. The information I needed was answered and professional so far. Very pleased with your company. I just wanted to say so far I am please with your company and hope if I need any repairs to my vehicle everything goes good.

My coverage was explained in depth as what coverage is offered on my contract. I wish I was offered both packages that you sell in the beginning of my coverage period would have helped my current repair issue. So please in the near future offer the customer both packages so that everything thing can covered Is actually covered.

I was truly pleased with service provided. Quick response. Everything I expected and had been told was manifested. Car Shield took care of everything without any delay. I am very glad that I chose to purchase this warranty. I would not hesitate to recommend this service to my friends.

Customer service was great and efficient. You were able to get thru to someone on the first call. The prices are great along with the coverage. I like the month to month also. It would be great to have an email to communicate with the company.

So I got this because I thought it would be good to have. Needless to say my car stopped working. It had oil leaks and the engine gave out. They wouldn't fix the issue. So what exactly am I paying for if you won't fix the engine when I have a powertrain warranty. The biggest rip off ever. Don't believe these reviews.

I've not had to use my Car Shield for any reason, so I can't say anything about their service. Thank you Robert. Therefore I would recommend Car Shield to any of my friends as I have already been doing. I have been involved with several After Market insurance companies but I began searching the markets for the top car shield companies and after searching for about three months I discovered that Car Shield was the top company, so here I am a very satisfied customer with Car Shield. Thank you for this opportunity to give my opinion. Keep up your good work.

Excellent experience. I will and have recommend a friend. Customer service is good and the warranty provided is excellent and the value for the warranty is very affordable. I have recommended Kevin ** to you for a warranty for his vehicle.

I towed my car to dealership. It was the alternator, I gave them my account #, they called it, was approved same day, dealership fixed my car, was automatically paid same that with no hassles. A great company, simple, no hassles, the best insurance I purchased, thank you.

I stated it yesterday. Waiting to find out if my radio is going to be replaced. My dealership Kia has contact you twice and has never returned the call or let them know yes or no. And it's been a week..

Accepting payments, very friendly. Will see how they handle a service claim. I have taken in one of my covered vehicles for water leak and rattling noise, so we will see if it is covered by them. This shop does not like dealing with Car Shield.

Car Shield handled my claim on my car very quickly and it took no time to get my car back. You can go to any dealership or automotive shop that's is ASE certified to have your vehicle repaired. I love my Car Shield coverage. I also recommended a few people and both of us received an extra discount on our monthly pricing.

I want to commend Dominic for his excellent explanation of the CarShield warranty. My cars are older (Lincoln Town Car and Mercury Gran Marquis). They will need repairs, no doubt. So my questions were many. For example: the Lincoln is a 2000. But, as long as I keep my monthly payments timely, the warranty continues, beyond 20 years. I have no plans to ever sell this car - so you can see how important this factor will be. Dominic's answers were thorough, and as detailed as I required. He was an excellent listener. He knows his product well. And he's respectful. I've never, before now, been fond of extended warranties. But now, I have complete confidence that, finally, I found a company with a warranty that suited my needs, and my budget. Thank you, Dominic, and CarShield, for this peace-of-mind. It's priceless!

Customer service is great, and helpful. Very friendly nice people to talk to. I wouldn't mind calling them again. Also they didn't make me wait too long to pick up and help me. They wanted to stay on the phone and walk me through the app.

I recently had to have my front wheel bearings replaced on both the right and left about 3 months apart. Two issues, what CarShield allows for time and parts and what my mechanic charges are too far apart. Second, the first job CS covered over half the expense. This last time they covered less than half. I paid about $140 more out of pocket for the exact work, parts and time. So I wasn't thrilled. On a positive note, your Customer Service folks were professional even though they couldn't help me further.

Had my first claim and it was simple and sweet to the point. Customer friendly and worked well with my repair shop! I thought I would have a hassle but they delivered and exceeded my expectations. I got my car back in 24 hours and I was well pleased.

Rebuild rear end. I had one very bad experience with one of your customer service personnel. A lady was very rude and didn’t seem to know her job very well. Other than that, everyone else was very helpful and professional. I was really impressed.

They were very helpful, professional, and friendly. I was extremely satisfied with the service that I received. My issue was taken care of and I was at ease and had no worries. The representative was very easy to talk to and then spoke English. It was nice to get a hold of an actual person instead of a machine.

Very helpful once I was able to talk to someone. I Had to talk three different people before everything was finally finished. Each time I had called I got a different person and had to start all over again before it was finished. Carla was the last one I spoke to.

Customer representative was kind and friendly. Customer representative was helpful in answering my questions regarding the contract and explaining to me the type of coverage I have for my vehicle. Customer representative was quick to in emailing me the contract.

I called to resolve an issue and the representative by the name of Corey was very helpful. He helped me with the issue I had and he listened to what I was going through. He was very kind and nice. I give him 5 stars. Very understanding.

I call in and spoke with the person corning my payment. He first assure me not to worry, Then he gave me the answer to what I needed and set up the payment for the next day. I think he should have a raise. I would like to do a commercial for this company. Telling everyone they need this product.

I recently had to move & ended up paying 2 rents. The money was not in my account to make my payment so they notified me. I returned your call & you were very willing to help me out. I truly appreciate all that you were able to help me with. Thank you!

I'm actually just preparing to file a claim, My Very First Claim as a matter of fact. I believe, and am hoping, that the antifreeze/coolant loss I began experiencing is due to a typical water pump seal leaking from the "Weep Hole" requiring the water pump be replaced. So far the only issue I've encountered has been ME, LoL. Luckily, I know of no less than four repair facilities around my area that are second to none which isn't very common, especially as sometimes a bit too picky for my own good maybe but that's not going to change any time soon, LoL. Now I just have to decide which Facility has to put up with me... Again, LoL. Decisions Decisions...

This company Car Shield is smoke and mirrors. They sell you a top tier, bumper to bumper repair but they DO TELL you they exclude an alarming amount of simple things that are associated with what they say they cover but do not cover in their policies at all. Example: My transmission is covered in the policy of things they cover but seals, o-rings and hoses associated with the transmission plus the cost of inspection were not cover to the tune of $644.00. My transmission had a leak of transmission fluid and nothing in my car system showed fluid was low or critical so they ruled that my transmission was not covered because it was not a system failure but mine because I did not check for a low fluid level. Who checks their own fluid levels for a transmission. Another example: The coolant system is covered but because the system needed to be flushed to repair they did not cover the flush of a cost of $347.00.

Thank You to Car Shield & Ryan ** {rep}. He was polite, respectful, not "pushy", answered "all" my questions, would I recommend Car Shield, you bet! I am 78 yrs. young and disable, good to know I have covered my "car" with "medical" as I am also {LOL}.

I called on 12/4/19 and wanted information on my auto repair coverage. The wait time for an agent was short and my questions were answered accordingly and specific on what I wanted to know about my contract. The person I talked to was very friendly, I would highly recommend CarShield.

Wanted to reinstate previous policy. I spoke with a very informative young lady and she answered all my questions and concerns. I have had “Carshield“ for a while and have been satisfied with the service. I had open heart surgery and my wife didn’t know about my policy and missed a couple payments. Now I cannot reinstate my old policy and have to start over with a policy with less coverage. I’m not sure, I have other companies offering policies that are comparable to my old policy with Carshield for a slightly lower price, so I just have to decide.

Changing the ownership of vehicle. She helped me put my husband's name on the account as the owner and me Giovanni ** on the account as well. She was very kind and helpful as well she said she will send my husband out a new package for the warranty with his name on it.

I can only speak (so far) about my customer service rep and the service I'm told I'll be getting if I need it, but James was exemplary, articulate and personable, and seemed knowledgeable too. I was more confident knowing that he was required to have an insurance license (I am licensed also), it made the company seem more credible. I only wish every customer service rep was as good, and I certainly hope that CarShield's reps are all as good because this is too important to not have qualified, knowledgeable people. I wish James (from Missouri) all the best.

Diamond New Car Coverage. Ian described what coverage would be available for the next five years or seventy-five thousand miles. He explained what would be covered. How much the deductible would be whenever I took car in for service, how much the down payment would be.

I had finical issues. CarShield- Customer service made a way to help me not cancel my policy. They Lowered my monthly rates. Not lose the Gold policy. They were polite, helpful, understanding, I felt appreciated & a valuable standing customer. Thanks! CarShield!

Started out, omitted and mixed communication. Then Tyler step in with extra effort and brought peace to the situation I commend her for her efforts. She went above and beyond the normal reps responsibilities to make sure that I was please and that my situation was handle.

Very satisfied with the service of Car Shield. I will be happy to recommend this service to anyone that is in need of a vehicle warranty. Customer Service is very helpful and ready to address any questions or concerns that you may have.

I heard an advertisement for CarShield on the radio and due to the person advertising for them, I thought it was worth the try....Fast forward about two years later, $2400 spent on the warranty and about three attempts to cancel; I am finally fed up and I cancelled this morning. I have had several repairs done on my vehicle, some of the parts were covered but due to investigation, the part that took out the covered part is not covered so “sorry, not sorry” CarShield isn’t going to cover it...frown face!!!

I called CarShield for a quote on their plans. I was informed I was eligible for their Platinum plan and signed up. CarShield's employees are outstanding. There was not one person I spoke with who was not able to answer my questions (and I had plenty).

This is a total fraud. No dealers in DC, MD, or VA accepts them. I’ve called 50. Literally. Then when I called Carshield they lied and said “no they do accept because it’s American Auto Shield". But that was a lie. They will take your money and sell you dreams. It's all about getting you to pay that fee every month. Nothing else will they actually help you with. Also when they tell you you can cancel anytime or pay anytime (the malarkey they tell you when your signing up).. Don’t believe it. They don’t even put notes of convos and calls in. Also they will try to give you protocol bs to try to keep your money until you get firm with them and the politeness is out the window. DO NOT BUY CAR SHIELD..AMERICAN AUTO SHIELD..ANYTHING THAT HAS TO DO WITH COMPANY!! THEY WILL ROB YOU!

I wanted a service contract for my vehicle It was to have the peace of mind if something was to go wrong with it. A bunch of great people helped me cleared up a lot of questions that I had about CarShield. I filed an engine repair claim with them. The process was a headache especially that they made me have the adjuster out three times, which just kept running up the bill with them.

Excellent. Everything went well....with ease. Extremely helpful and knowledgeable too. I now have 2 vehicles covered. Also have recommended Car Shield to a couple of friends.. who also purchased. Will continue to recommend your services to Family and Friends. Thanks very much.

I am pleased with the service so far. I called CS and the rep gave me my claim number, my pol number and the steps on what to do next regarding the problem with my vehicle. My husband and I have been told it was the ignition switch but all I know is the vehicle is not starting all the time when I am driving it. Once we get an estimate we will upload an image.

I got a used 2001 Kia, and I wanted to get some kind of extended warranty. But their extended warranty was very expensive. So I got the extended warranty through CarShield. The person that I spoke to who helped me get the policy was good. He was kind and patient. He gave me pretty good knowledge being that I was getting a used car. But when I had to get the engine fixed, the claims process was very long. It took about two months, and I'm still waiting on my refund check for the towing. I talked to someone and she said they were gonna try to go ahead and process it right away because that happened in July, and it's almost the end of the year. But that's the only problem I had. They gave me a rental vehicle from the dealership, so I could get back and forth to work.

I took my Van in to see if it had a loose belt. My mechanic found the A/C compressor was failing. I called CarShield to see if this fix was covered. It was. I only had to pay my $100 deductible and my mechanic just had to submit his invoice to Car Shield to be paid in full. I am beyond satisfied and plan to keep CarShield. I was treated with respect and my repair was quickly resolved.

The person I initially talked to to set up the account was good. Starting a claim seemed easy but there was a few hiccups. But they interacted with the repair shop, and then things went rather smoothly after that. Once everything was in place, it's been pretty easy for my end. It took a little bit longer than I expected and I wasn't offered a rental. But it didn't seem unreasonably long because while I was waiting, I was in contact with CarShield as well as the repair shop. So I'm satisfied. It did what it said it would do. There were things they didn't cover, but then I expected that as well. It was worth the cost and worth having the insurance for me.

Lease was ending and I anticipated purchasing the car but wanted extended warranty. At lease-end service appt. I was presented with new lease options too good to pass up, so submitted CANCELLATION letter (in writing) three (3) days after acquiring policy. I received cancellation confirmation within a week. I appreciate the company being "people of their word".

I was inquiring about the services and other things that pertain to the warranty. The customer service person was great in answering questions. The customer service person was very thorough in telling me how to set up the online account with CarShield and Mmpeco. Thank you!

The person that sold my CarShield warranty to me was professional, but they could have done a bit of a better job. They did not explain the fact that the warranty does not cover certain parts or pieces, like rubber and plastic pieces. When the motor went out on my vehicle, I utilized the warranty to get the motor replaced. However, after my warranty paid its part, I still owed about twelve and a half hundred dollars, which left a bad taste in my mouth. I bought the warranty so I didn’t’ have to come up with that kind of money all at once. Had the limited service been fully disclosed up front, I would have been completely satisfied with the service because I would have known what I was getting. But since it was not, I’m dissatisfied with CarShield.

Went smooth. Only took about 5 minutes. I didn’t have to wait a long time on the phone or wait for a call back. When first signed up for Car Shield it was fast and my representative was very nice and got me the best package for my needs. Definitely would use them again.

Very much was my fallback if I ever needed coverage I never had to call CarShield but I know they are reliable. I think when I buy my next vehicle I will definitely get CarShield coverage if I don’t have warranty.

I've paid over 3k dollars into this warranty and Every time there's a problem they deny the claim. I have transmission and engine warranty but they've set inspectors to look at the problems and say it's normal "wear and tear" or come up with ways around actually covering anything on my vehicle. The engine had issues but they said it was gaskets and other parts of the engine that erect covered, now the same thing with the transmission. I paid over 3k dollars for this warranty but they refuse to cover anything. The first time I had it on my other car I got lucky and only had a small issue but the second I had to purchase another warranty and they won't even cover a window regulator saying the mechanic messed it up and they can't cover the part now. Like I said a bunch of excuses on why they can't cover anything.

So it been going on 6 weeks and still not fix. My vehicle shop that is a Ford dealership has done everything they ask to so but the warranty keep adding more stuff. Come on. The Ford say it the motor now let get it fixed. I have never had warranty give me this much much trouble. I know I will never buy another one through you all and I won't send nobody to you. My next step is get a lawyer involved. Another thing you have rude customer service rep that changed up won the Ford dealership and me.

To whom it may concern; we received an letter stating that we must contact your organization within a specific time period or I coverage would possibly be canceled!! To wit: upon reading said letter we attempted to call on Sunday, but your offices are closed, so on Monday November 18th, we contacted your representative, upon which we were told that our vehicle protection was in fact covered, and that said letter was mistakenly sent to us. Pursuant to your automatic mailing system. All problems have been remedied since our conversation with your representative. Thanks for your cooperation in this matter!! Respectfully, Mr. Wayne

The person who answered the phone was very Quick and friendly and polite. So far I've had a very good experience. It'll be a lot better once my vehicle gets fixed soon. It's been a little frustrating waiting to get it fixed. Thank you for the service.

First, I was shocked when my vehicle needed services. I believed it was motor mount and some type of belt thing but anyways. When Chambers called, they asked to speak to me and the operator was very pleasant, I mean I was under pressure about my vehicle but the kindness calmed me down. Overall, It was a great pleasure, and it was a great experience when I needed assistance with my vehicle.

I called after seeing a commercial. Commercial seem legit seem warming and then I called and they can't do nothing for me because my car is at 150000 miles and I live in California. Wtf. No help at all. A total waste of my time.

I was referred to CarShield by my mother. Their rep was pretty good and friendly. A lot of information he didn't know or he wasn't aware of, he had to look up or ask a supervisor. But other than that, he had done everything he did to the best of his abilities. I didn't even know what I was looking for. He helped me out. I told him I needed something that was gonna take over the powertrain warranty for the engine and the transmission. And he pretty much gave me the plan that I got now.

I had an older vehicle at home that needed a extended warranty, and CarShield was very affordable and very reasonable. The guy explaining the warranty to me was very clear on what was covered and how the protection worked. He was very knowledgeable and gave me a lot of information. When I got the engine repaired, the process was just as everything that had happened especially in today’s society. I knew I was gonna encounter some BS. I was going on a cross country trip and I was hearing some sluggish, and I took it to the Lexus dealership. But I was not interested in what they quoted me. I told them it was drivable, and I just noticed some sluggishness in it. So I told them to put it back together and I would come and get it. They put it back together, and I went and got it.

I guess I didn’t read my “Welcome Letter” good enough. It does mention Mepco provides the billing services for Car Shield. Sorry, my mistake!!

My minivan broke down. So I take to the shop. The shop says I need a new computer for the minivan because of water damage. Carshield wouldn't cover the repairs. So I'm out of $900.00 which is ridiculous because when you buy extended warranty they're suppose to cover it. But this company is just out for the money. If I didn't have this extended warranty I would already had half the repair bill covered since paying their monthly fee. They only out for themselves. They don't care about their customers at all. I wouldn't recommend this company to anyone.

I picked CarShield because the reviews I had seen were favorable. I paid extra and got the better warranty that covered electronics. The guy told me then it should cover basically everything that wasn't wear and tear. I have had numerous extended warranties without any issues in the past. Now my heater went out and guess what??? They don't cover that. They are also denying coverage of dealer parts and only will allow after market parts that they send in. This was a total misrepresentation of what I was told!!! Even the dealer said he has never seen an extended warranty at that price be so poor. DON"T WASTE YOUR MONEY. We also called them and they don't care and won't cover anything if it's not in the warranty. Now I don't know about you but I don't think I would think to look to make sure it covered heat. This is a $3200 extended warranty!! I am MAD. I am a professional and this is total crappy service and scammish.

Very good experience, hope I can stay with you till I get another car, lady that helped me was extra nice in explaining everything, could not get contract printed but rep said I had to wait three days, have a good day.

I had a horrible experience with CarShield. One of the timing belts on the car came loose and crashed a motor. So I needed a new motor. Their process was long because of the going back and forth with them over labor time and parts. They didn't wanna pay for a bunch of parts. I ended up coming out of about 1,600 bucks out of pocket. Since the repair, the car's running fine but it was a drawn out and very uncomfortable process. It took me about a month and a half to get my car fixed and they only paid rental for about five days. They were not friendly at all. You don't deal with one contact person. You deal with whoever answers the phone. They leave you on old for hours. They hang up in your face. I've had people tell me that they could cancel my claim out and make me pay for all the repairs myself. I'm very dissatisfied.

So far this is been the most seamless experience that I’ve had. Feel very good about the product and I’ve been excited about the Customer Service exhibited through this process. Enjoy having my own mechanic make the repairs with reimbursement from the insurance from CarShield.

I believe you guys need to find a better way at approving your claims. Two weeks is a little bit too long to be approved for a new engine. I understand it there's ways we got to do it and things you got to get but I believe that two weeks is way too long.

Vehicle was a bit sluggish and I needed to find out why I was not getting full power while driving and there was some shaking and rattling in the front. Periodically, when I called AAS it was too long of a hold and there were a couple of rude representatives. Not a positive experience at times.

They came through a couple of times when I needed them. When I had a transmission claim, they paid for it. It was about $10,000. I was shocked myself. As soon as I took the car out, something happened to the water pump -- it was about a week later -- and they covered that too. It was $10,000 to $15,000 so far on my vehicle. It took a long time, a lot of back and forth and fighting with dealers and with them. My car was in the shop for two months. But I got it now. They were as helpful as they could be. Sometimes, you get a little trapped because if you don’t read everything, you may end up having to spend money. There are certain things they’re not gonna cover. They don’t explain everything. I don’t know a lot about cars and I had my fingers crossed every time there was something wrong with my car. I call them and ask if they cover this or that and they’ll tell me yeah. They will have to send an adjuster down and make sure of it.

Had my transmission replaced and paid for it. It was not covered prior to getting CarShied. Is it now covered for the future? Your rep Brad was very helpful with his explanation to us both as we have both cars covered now.

Although I couldn't utilize this service, I received my refund in a timely fashion. I believe the price points are pretty expensive, especially for people on a budget. Worked the discount as much as possible, still couldn't get my monthly premium below $100. Other services out there seem to be reasonably priced. I appreciate the fact that I was able to easily cancel my policy when I found my existing, effective policy.

First agent didn’t mention senior discount. Called Car Shield to confirm if there was a discount and was told yes and that my monthly charge would be reduced to $109.00. Then I get a message from my bank that a charge was requested for the original $129.00. Please adjust my account accordingly.

I'm on a fixed income and it would break us if I had any major car problems. I already got the extended warranty on my other car so I also got another contract from CarShield for one car. I went with them mainly for the price and the representatives did a good job when I was purchasing. Then, I took my car to my Ford dealership here in town when there was an issue. They examined it, did the inspection, and then it took me 3 weeks to get the work done.

The service representative was kind and knowledgeable. She answered all my questions very professionally. And she suggest that I get a diagnostic on my car and referred me to the claims department. When I took my to the garage, the mechanic found that there was excessive oil in the motor. The mechanic (Cooper's Automotive) drained the oil and brought the oil levels within normal operational limits. That solved the leakage problem. Because of the integrity of this automotive service team I didn't have to make a claim on this occasion. So, I didn't speak to that department. I can't comment on what I haven't experienced. I am grateful to Cooper's Automotive. They saved me from having to make a claim. That's good for me as a person because it saved me time and perhaps money if you denied the claim. And it saved you as a company from having to issue payment on a claim.

I am very happy with my talk with customer service. I am very happy with CarShield. I called for a personal reason and got it fixed and I am very happy with the person that I talked to for she was very nice and helpful. If I need help again, I will have no problem with calling for everyone there is very helpful.

Happy with conversation with representative....I have been caught in a scam of another company leading me to believe they were CarShield. Hopefully can get out of it! We haven't had to use your service but are pleased we have it...and have recommended it to friends.

My wife and got CarShield and when we went to file a claim they was quick to deny it and refused to pay for any costs. Came up with multiple excuses and why even after we both followed all the rules and directions the customer service. Wouldn't help so basically I recommend not using this company. Then after we brought up maybe canceling the plan it was quick to tell us that there would be no refund but their commercials clearly say if any reason you're not satisfied you'll be refunded. So I'd highly recommend for everybody to read the reviews on this company before getting anything from them.

I had gold coverage which covered the coolant system. I had a coolant intake pipe leak and was denied coverage. If I'm not mistaken the coolant intake pipe is part of the coolant system so why was I denied. I have cancelled my contract with Carshield. Be cautious about this company. I found out many people were having Similar complaints. Check the BBB.

It great to have coverage that you do not have to continue to have it month after month for two or three years unless you want to. I love that flexibility to say I do not need it anymore without having any repercussions.

When my AC was not working, they didn't cover it as well as the starter. I had to pay almost $1,000 to fix something they didn't cover the other day. But I like the customer service. My car stayed in the shop for almost two months which was too long, but the engine got fixed. When it makes a noise, I’ll send it back.

Transmission repair. They explained everything thoroughly, and told me all the steps I need to take to get my transmission repairs. So far, I am aware of the process and hopefully all goes well with. Good customer service. Wait times to speak to customer service may be a little long. Other than that... customer service was great.

Great coverage and I have peace of mind knowing that if something goes wrong, I'm protected. I am very confident and having CarShield as my car warranty protection service and would highly recommend it for anyone looking to cover their vehicle. They really know how to protect your car.

The representative that helped me was very courteous and knowledgeable to my needs. She answered every question I asked her. I would recommend CarShield to all my friends and relatives. I haven't used the services yet but from our conversation there should be no problems if I need too.

When I called for information, the service was very professional and gave me the information that I requested in a timely period. I will recommend to a friend. And I could ask for anything better. I will advise my friends about CarShield how wonderful the service and how much that I appreciate it..

I paid my premiums every month and was appalled that they CS actually wanted my mechanic to break down my transmission after already sending a claims adjuster to test ride in the vehicle. They CS said they do this all the time. CS just uses this as a ploy so they can deny your claim. If whatever is causing the failure they will say that part is not covered. Meanwhile you the customer have a broken down vehicle you have to pay to restore. Oh Yeah forgot to mention you can get a rental at your expense that now you are now on the hook for. Hmmm let me see you are out of the monthly premium, you have to pay to get your vehicle restored and pay for the rental and towing if applicable because they deny your claim. Can you say S C A M.

Refund. Having never dealt with Warranties before I paid for my repairs and then sent ya'll the bill, kind of ** backwards I find out. But thru your people I was properly schooled and told the way to submit my claim and now I will do so. Thank You.

They put you on hold, then transfer you on hold again for 45 minutes before they disconnect you. Happened 3 times before I cancelled. Once transferred all the time waiting at my mechanic's shop then then left out correct info either on purpose or just incompetent. Complete run around so they can deny your complaint.

Please do not buy this company. They are fraud and they taking your money. They didn’t cover all the damage repairs. If you have Gold powertrain package which is bull crap because they didn’t pay for axle, transfer case. And etc. Wow!! CarShield is full of crap. DO NOT BUY IT! Trust me. Check on Business Accreditation review.

It was pleasant. The sales agent was very nice. He took his time and explain to me what I need to know about the policy and all the things that is covered. Returns to the car and its rental fee and something happen. Nice pleasant person.

Good for the moment. I'm going to my dealership to check on an issue. I will be able to say more about the coverage CarShield offers versus my old coverage at that point. I really do not know what more can be said about this matter.

I'm STILL WAITING FOR MY COPY OF THE SIGNED CONTRACT. I have already spoken to two people in your firm and was told that it was on its way to me BUT I HAVE NOT RECEIVED IT TO DATE AND AM STARTING TO WONDER IF YOUR FIRM IS LEGIT OR NOT. Don't make me bring my Attorneys into this matter. If I don't receive my copy of the signed contract by this Friday, I will be cancelling the contract with your firm and I will be contacting my attorney to sue for the return of all the monies I've paid for so far including attorneys fees. Please contact me with an answer by noon this Friday the 1st of November 2019. Thank you. Sincerely, Kevin

I had a problem getting in contact with CarShield but, was treated well and problem solved when I finally spoke with customer service, agent Kay. My questions were answered and my insurance was still intact at the same price. Very satisfied with the service.

Discovered that CarShield is not a member of the Better Business Bureau. That membership is important to me for satisfaction peace of mind. Cancelled contract for their non-membership. CS very helpful and pleasant in completing the cancellation and payment refund. Will reconsider CarShield if and when they decide to join BBB.

I today to cancel my policy because of my existing coverage being better for me to keep. I hope to do business with your company in the future and I would recommend your company to a friend. It was cheaper in the long run for me to stay with my existing coverage.

The first interaction I had with CarShield was when I had the car towed. I had to pay some money out of my pocket. It was $16. I said, "Why? They said it’s free." They never gave me authorization to get a rental car. Thank god that I have the other car her and I was able to get around. They told me that I had to rent a car first out of my pocket, and then CarShield would reimburse me with the term that I paid for it. That was just the first one, the towing, taking the car over there. I had to pay some money out of my pocket. Second, the issue was with the motor. The rep from the dealer called me, wanted my permission to open the motor of the car, and if the car was not maintenance, I will have to pay. I said open it. and that went okay.

Need to change payment status. Called and explained that I had lost my credit card that was on file, and need to pay with a check until new card came in. The customer rep was very helpful and helped me to take care of my issue.

Car trouble. Lady was very friendly on the phone, gave me all the information I need to know and was quick to answer all my questions and knew exactly how to help fix the problem I was having. Very happy and very pleased. Thank you so much.

Just started with them. Just put my motorcycle in the shop. So far good talk with a lady in CarShield. They are going to talk with the shop or dealership. Have it at Kent Powersport of Kyle TX. I don't know if my account has free rental.

Thank you and Twana was great. CarShield honored their vision and Twana upheld everything I was told at purchase.. She made cancellation an easy task dated 23 October 2019, Wednesday. morning at 8:10 am. CarShield thank you. Twana thank you. Kudos to all.

I had a repair done that was under the "covered" section of my policy but because of a technicality in the company policy I was denied coverage. That technicality involving a lying car dealership on what needed repairing which put me in a situation to find an honest mechanic to do the repair and I did not get a chance to notify CarShield before the work was done. It would be nice if customer satisfaction really meant something and a company (CarShield) could think outside the box on a case by case basis. I have two more cars that are eligible for CarShield coverage but at this time I will look elsewhere.

This very no trustly Company. About few week no body can explain why same from claim dept. made (and no tell us and no give claim Number) claim number ** (this Number I know just 10/09/19 from my service LAMACCHIA HONDA phone 315-422-4168) where I try fix my car AC Problem. 9/17/19 I was in service for estimate and Lamacchia Honda service found Problem AC. I give my ext. warranty Company tel. (because I don't know this Problem Cover or not) and they call check about just COVER. After they know, they tell me they have to order part and this time nobody call About claim.

I am 2 months into my Carshield warranty when air conditioning in my truck went south. Took it to the local dealer and they said compressor is bad and repair cost will be $2400 with a $100 deductible. Carshield covered it. Just a day after I got the truck ac went out again! Dealership says evaporator and cost will be another $2300. Carshield covered it again!

The staff at Car Shield were friendly and very responsive. They called me periodically to give me status updates on my claim. They covered my repairs and kept the dealership honest. Most importantly, Car Shield saved me money -- lots of money!! I am definitely glad I got the insurance. If your car is over 5 years old, seriously consider getting Car Shield. It's insurance/protection you will definitely want to have. It's a small price to pay and you will be glad you have it when your car breaks down (and it will -- when you least expect it too!). I'm telling all my friends and neighbors about Car Shield. The peace of mind is worth the price. It really is!! Thanks Car Shield!!

Process was fast and easy. Representatives were knowledgeable and answered all my questions. I would recommend you to my family and friends. I purchased protection for 2 cars. End of next year, I will be adding another one. Thank you for all of your help.

Had a leaking water pump, after paying into the policy for 5 months took car in for repair. Lo and behold they DON'T COVER SEALS, I'M OUT 150 DOLLARS PER MONTH, for a total of $750 dollars. I immediately called the bank telling them what was going on and they gave me ALL OF MY MONEY BACK! Terrible company, con artists, bait and switch, deceptive wording. You never get full disclosure. BEWARE OF THIS COMPANY.

The representative that helped me was very helpful and knowledgeable. They knew how to help me with my situation without putting me on hold or transferring me to another representative. I would recommend Car Shield to my family and friends.

I was calling today to cancel coverage but I was offered a different rate for same coverage and after thinking for several minutes I was offered a trial period and if it didn’t help my budget, then I could call back. Thank You.

Customer service was very helpful with my question today about my account being updated. I have never had a bad experience with customer service. The times I have called everyone has been courteous and helpful and answered my questions I asked. I appreciate everyone being so helpful.

Pretty ticked off that I last spoke to a representative on September 30th 2019 about cancelling my policy and she assured me that it would take up to 5 days for my funds to show up in my account, And today is October 16th and I have yet to receive my funds. I'd like a Damn explanation for Why I've now waited 3 times the amount of days with no email or any communication in regards to where my money is. Order number is customer ID#/\.

I bought 2 plans from CarShield auto warranty. Almost a year later I had mechanical trouble and Carshield denied both of my claims. I paid every month thinking I had nothing to worry about but I was wrong and regret paying for the warranties. I could've saved all my money and when I had my breakdowns I would've had enough money to pay for my repairs. I would not recommend this company. They will find a way to deny you and will call you repeatedly to come back when you cancel them, which of course I did after feeling robbed by them.

Good service, my coverage saved me over $300. I was pleased with CarShield honoring my claim for a new water pump. I am so glad to have insurance and would recommend it to anyone. I was able to only pay $100 for a repair bill of $440.

I did not have any service done but, Mr. ** one of your services representatives, was so professional and very well spoken. My issues was resolved less than five minutes. I was not put on hold for 20 min. or longer to deal with that “Loud Worley Music”. I will Be recommending my family and friends to CarShield. Thank you so much for your prompt service, and be Bless.

I called to cancel my policy with the 30 day cancellation for a refund. The following month they withdrew the money again. I once again called and was told I never called to cancel the monthly policy and was not given a refund. The next month they withdrew it again. So I called and they said I hadn't called the previous two times. They wouldn't offer me a refund once again. I'm a disabled veteran in a month to month budget. I cant believe this company does that to people. Stay away.

I have a 2007 Mini Cooper Automatic and decided to put CarShield platinum @ $120/Month. One year after my car started to slip within 3rd gear then it comes up in safety mode. I take it to my mechanic and he show me the clutch worn out and he told CarShield the problem, and they told me I take the car to a transmission shop and not my mechanic, SOUND-FISHY!!! I took it to a transmission shop. The shop tells CarShield the same problem. CarShield send out some ** shoe maker to look at it and report back some ** code the transmission reported. CarShield said the code do not cover under their warranty. When I contacted several mini dealership about the code CarShield claim to have receive from the Mini "{DO NOT EXIST}" in any Mini coding system. Again people beware, CarShield will sell you snake-oil for engine oil.

Good for now, But I have to wait for the results before I can give my feelings. I love my truck, and if CarShield comes through for me I will promote car shield. The agent that took my call was nice and I appreciated her professionalism.

My experience with CarShield, there were no hassles, no negative response or feedback, the claim agent was very helpful and informative and I was very satisfied with the call. I see it as a good so far and looking forward doing business for a while.

I called to inquire about getting a warranty after my extended warranty is up. Consumer Affairs recommended them. Thought they would be good. WRONG!!!! After speaking to a rep, you pay $25 a month. If you need repairs, they only negotiate and get you 10-30 percent off your bill. If I have a major repair, that is nothing! I can negotiate myself. What a waster of my time!!! Thought Consumer Affairs promoted better companies than this..

I called and found out that the shocks, struts and catalytic converter are not covered. However alternator, starter, water pump, and air conditioning are covered; along with the drive train, engine, and transmission. Also, the claims dept gave me a phone number to call to see if I can get discounted parts. They have been great helping me out through the whole process.

Very helpful. I had Ford coverage and had decided to switch to get same coverage and save some money. So he was helpful in me getting what I needed to accomplish this and answered all questions I had pertaining to both plans and the plans offered on CarShield's plans. It was a pleasure doing business with this company.

Great experience with each customer service rep I have dealt with. The gentleman who signed me up over the phone answered all my questions and concerns. I'll provide feedback every step of the way and will make recommendations to family and friends.

My level of service was meet to the highest.. I haven't had to use my coverage yet. When and if I have to use my coverage, I hope CarShield will be there for me. I like the guy I spoke with. He really took care of me, because I was going to cancel my policy but he went above and beyond to make me stay and not cancel my policy on 10-03-19. Thanks a lot!!!!

Trying to process a claim and contract verbiage says I am covered but it isn't being honored. Spoke with claims adjuster manager who says I am misinformed with contract I was sold yet verbiage would state I am within the time frame that it should.

So far I'm really satisfied with Carshield, my vehicle is in the shop now getting repairs hopefully. Long as the Carshield commercial isn't misleading then I'll always be a customer and will recommend friends and family. Thank you for your good service and customer service because they always was able to answer all my question in a timely manner.

Very helpful and polite. Help me to understand any questions that I had. I'll recommend my family and friends to get CarShield. They are very reasonable and down to earth individuals who are achieve n goals in life. I thank car shield for having me as a customer.

Initial call to CarShield was not as pleasant as the subsequent calls to initiate a coverage policy. Agent attempted to pressure me into a initiating coverage contract. I declined. The subsequent calls to the sales department were more pleasurable. As a result I had a coverage policy initiated and was pleased with the customer service I received.

No thank you so much for your help and I will supporting you guys always and I will try my self to find you guys more and more customer or advertising the insurance you guys have or the protection that you have. And thanks again...

Since starting CarShield policy, I have had to pay thousands of dollars for several major auto repairs, most of which was NOT covered by you. Now car has been totaled in an accident, and I am left with no car - and this policy that I still owe payments on. Kind of left a bad impression on me, but your customer rep was very professional and courteous. Can't say much more at this time. I'm shopping for a car. Will call and discuss afterwards.

Rara rara! Spectacular customer service. Agents are pleasant, kind, patient, helpful and skillful! Thank you very much! Ewart **! Van stopped in alley! I called Car Shield for help! Car Shield sent a tow truck to pick up my van!

Absolutely great experience with CarShield. I would definitely recommend them to anyone of my family and friends. But unfortunately I had to cancel my order before I wanted to do to my car being totaled but I would definitely be back soon as I get another car.

Leaving CarShield. Y’all have been there when I needed you the most. Thank you again. Will be back at end of warranty. Keep up the good work that you provided to me and the many others you deal with day after day. Thanks once again for all your company has done in the past.

The rep was outstanding, caring and understandable. He was very professional and appeared to care about the situation I had with the high payment. I have 5 policies and 2 are for my adult child, but he probably won't remember to keep policies active. All policies are within my disable budget. Being a veteran.

I purchased a CarShield PowerTrain Gold warranty for my son's Jeep Commander in April. In July, the Commander had a front drive axle fail. This is specifically stated in the coverage. However CarShield denied coverage because they say a gasket was the root cause which caused the parts to fail. Conveniently there is a statement in the "not covered" section stating gaskets are not covered. Even though the gasket itself looks fine and the mechanic took pictures to confirm, CarShield pointed to the gasket and denied a powertrain failure which is exactly what we have covered with their warranty. I feel this is a sham and I was duped. Buyer beware.

Transmission services. Hopefully they are fixing it. Never had a problem with them before. Had them come out and jumpstart my car and they replaced a starter a few years aboard do have just jail after flying home just in of people.

I accidentally signed up on a website for what appeared to be a Volkswagen extended warranty site to check on VW warranty plans for a car I was considering. CarShield immediately called, texted and sent mail. I asked them to stop. It seems my contact information was shared with others as I now receive harassing calls and letters stating the warranty on my 2017 VW has expired and that I need to take immediate action. I have asked to be removed from call list, I tell them I don't own a 2017 VW, and they hang up one me. If you're lonely, sign up on their site... You’ll have plenty of calls, texts and letters coming your way.

CarShield mislead me to get me to become a customer. I disclosed everything about my vehicle. It's an 02 Cadillac, which I explained that it may have slipped in the past and that my odometer is digital and goes out from time to time. When my truck wouldn't back up and placed claim to get transmission replaced, they refused because they couldn't get an odometer reading, which I disclosed to the initial rep at the time of starting policy. In which at the time, the rep told me that the odometer not working properly won't be an issue if claim is made, which was a lie.

My experience tonight with customer service was excellent. The customer care person was very helpful and knowledgeable. She made me at ease and was quick to respond to my needs. I had forgotten about my payment and was a day late on making my payment. I thought I'd be cancelled but when I called customer service she took my payment with no interruption in my service contract. I was very pleased. Car Shield is an excellent warranty. I drive a BMW and it's so nice to have peace of mind.

Purchased a Powertrain Plus (Gold) Plan with Carshield that is backed by American Auto-Shield. AC Compressor failed, covered part under AIR CONDITIONING coverage but it excludes the belt - no problem. Offered to provide an aftermarket compressor in an unknown period of time, their cost $299 on the compressor. Then they offered to pay < $90 for 3.1 hours of service. The cost of the OEM part, which is what is in the car now is $799 by itself and at current shop rate your looking at over $300 in labor alone so clearly over $1,100 + tax for work - they offered < $390 "total". Don't be fooled by this company, they are crooks, dishonest and pull this kind of crap when you attempt to use the warranty … I've already paid almost double that amount in premiums already for warranty! Stay Clear of CarShield - they are NOT doing you any favors!

They owe me 129.00. I sent letter a week after purchase to address listed on contract in order to void contract and receive refund and have not received anything yet. Also contacted American Express and future block this company from any more charges. After reading your contract your warranty is worthless as too many red tape as your attorney did a great job of writing exclusion to the customer. So bottom line is I have canceled my contract immediately and demand full refund to my American Express account. J.

I wanting to know exactly what the waiting period in the plan information was saying. I also needed to clarify what was Coverage C. After speaking to your representative she clarified everything for me.

When I called to get the policy on my 2 vehicles, they entered the incorrect billing date, so I called to change billing date to requested date when policy was generated. Talked to 2 representatives to get the problem resolved.

After a careful study and analysis, the 20 days grace period did not reach my sense of compliance to understand the company's protocol to this issue. So I decided to deferred my agreement with the company and the help I seek was accorded to me. Thank you sirs/mam.

I orginally contacted CarShield to inquire about cancelling my contract. The representative handled my concern professionally and worked out a situation where I could stay with CarShield until the expiration of my contract. I would recommend CarShield to others.

Brake work not covered with my contract. This is the 2nd issue I've had that cost me a great deal and it was not covered. My comfort level has been downgraded somewhat. I like what is covered but there are parts I thought should have been covered that are not.

Finally gotten his truck fix, some of the issues were the back & forth with the phone calls. It’s just doing a little time to get it done, as long as it was fix. Hubby is satisfied so far, had to pay extra money out. Which we will contact for that but all is Well!!!

Staff were all very pleasant and helpful in explaining and enrolling me in the Gold Plan. After reviewing the contract I was a little disappointed in the Plan limitations and decided to cancel. My refund was expeditiously processed. I need more time to see if I will reconsider applying again. Thank you.

I needed to update my payment information for my account, the young woman was helpful and knowledgeable. I wish all contacts with customer service people went this easily, She needs a raise, especially if the info she's sending me gets here in reasonable time.

Not very good experience. But hopefully hoping for a better experience in the future. A small part that our car needed to get fix, CarShield couldn't cover it. I thought CarShield could cover everything. That's what I was told on the phone when I first got CarShield. Sorry but we were unhappy.

About the 2006 Chevrolet Trailblazer LS/LT 4X4. And your guys won't be able to fix the complete motor. Ok thanks anyway. Ok so I would have to cancel this out later. Ok thank you anyway so thank you for being honest with me. Thank you so no I would have to use this for the tow the 2006 Chevrolet truck back to the dealership some times. Ok thanks anyway.

Excellent customer service experience in handling cancellation of coverage. I truly felt confident in having CarShield and owning a BMW that my mechanical issues that may have been experienced would have been covered. Hate to go but bought a new car...no need for CarShield at this time.

I am needing to cancel my policy at this time and Vickie was helpful in suggesting different options but I have to eliminate some of my bills and this one had to go. I may join again in the future once my finances are better.

After having a claim rejected saying you didn't cover that particular repair, I decided to cancel. I feel I paid a LOT of money for nothing and can't afford that type of service. I can't recommend your services in the future.

I call to get a quote and was asked for my make, model and mileage. They said they didn't cover my vehicle. I told them that my vehicle had always been maintained superbly but that didn't matter to them. I believe this was just a case of age discrimination for vehicles. In 20 years, I have driven approximately 12,825 miles per year and the vehicle has never been in a salty environment and has always been kept in a garage. It looks and runs like new and I will continue owning it for many years to come. What's up CarShield?

My experience with customer service has been wonderful from the first call to me checking this morning after my money was taken out of my account. I was disappointed that I had a 20-day wait which was not explained to me in the beginning of me inquiring about your service.

I don't have no feedback, I just want to praise DeAnna! I was beyond through this morning with the entire process of this claim and I wanted to cancel my policy, but DeAnna talked to me off the ledge and was being the calm wind in what I thought was a troubling storm! She deserves all the Kudos and any incentive that are there for the amazing reps that is always talking policyholders like me off the ledge everyday! Thank you, DeAnna!

Excellent experience. I would definitely recommend this product to my friends. As I said I will pick this product up at a later date. The representative I spoke to over phone was very informative and very versed as to my request.

Transmission is going out in my vehicle, that was starting to shift hard in all three gears. I took it to AAMCO dealer and after pulling the pan off the bottom of the transmission, seeing transmission fluid and paper that was peeling off of the pressure plates, the transmission was in a state of wearing out parts. They replaced the transmission fluid, a filter and a solenoid and buttoned it back up and started to fill up the transmission with fluid until the vehicle stopped. They tried to get it to start and could not and it took a long time to figure it out. In the meantime, they worked on my vehicle until I came back from the east coast and they got it started but it was worst than I brought it in the first time to get it fixed.

I can't answer this just yet. I will when I see what the outcome of my claim is. I have two vehicles insured with your company. Up until about a month ago things were go. I'm hoping to be with this company for many years to come.

Agent was very caring. Went above her duty to help me because I had to pay 300 hundred dollars for repairs that was not expected. I was very happy with her professional service which she was able to get my payment lowered.

MY experience was great with your company. The only thing that I am disappointed about is the fact that I have to wait 10 days before I can use your services. I am pleased with the person who helped me.

The women was very helpful and professional and I am glad I have CarShield, it’s a great peace of mind, yes I would recommend your service to a friend. My daughter has CarShield was well. My call was answered right away.

My experience altogether was awesome. Great customer service as well. They were very helpful. They sent someone out to get my keys I locked in my truck by mistake. Within 30 minutes when he arrived he was very pleasant, did his job and now I have my keys. They are helpful as well.

Updated on 04/22/2020: I had to use my service to change a tire. They were great at helping. I would recommend Car Shield to anyone. They contacted the wrecker to come and take care of changing my tire for me. It was very easy to get help from car shield.

I had to change my credit card number, as my soon-to-be ex wife blasted charges on it and made a bigger mess of my life. At least she was nice enough to tell me she was divorcing me via text message. Angel was super nice, and helpful. She made the changes, and ran my current billing so I would not have any interruptions with my account. She is an asset to your company.

Be more upfront about the parts you cover. I've finally needed you use the coverage for a 1000.00 electrical part and it's not covered. I'm not happy about that at all. Feels like I wasted my time and money.

Warranty coverage for our 2017 Jeep Cherokee Sport, and was given military and senior citizen discount! Thank you so much, we are now at ease that our vehicle is covered... With other products included (car rental, discounts at other auto locations, roadside services).

Customer service was awesome but the coverage available on silver plan was crappy. It hardly covered anything. Also for the price it was not good for what was covered. I had an older car 2004 Toyota. They need to work on that. Plus the hotel they would pay for was bad. It was only available at roach motels and unsafe hotels. Plus I had to pay for it first and then get paid back which I didn't like.

I have no request right now. I am looking forward for CarShield to take care of my car for a long time. I hope I picked the right company. To take care of my car. I believe I got a good price for my car care.

Delay in making a decision. My vehicle has been in the repair shop for over 2 weeks and there is still no decision on if the repairs will be covered. I am disabled & have no other form of transportation. Every day there seems to be a new request for something from the repair shop or myself. I cannot rate coverage yet because I have no repairs.

Their customer service plain stinks. They sell me a policy, and never want to deal with you. They sold it to me, not their subcontractor. They are ultimately responsible for my satisfaction. They failed to disclose certain things to me, they failed to tell me I had 30 days to review it. They failed to produce a paper copy of it for me, ever. They failed to call your subcontractor and fix my issue. They failed in EVERY way possible. I would never recommend them.