CarShield Reviews

The representative was very helpful in responding to and answering my questions about vehicle coverage. I am pleased with the coverage for my Nissan Rogue and for CarShield insurance and a reasonable monthly payment.

Thank you for helping me with the rental car. I really appreciate it and you guys did a great job by solving the problem right away so please let me know. I am losing every day 200 dollars because I don’t have my car so please faster car fix. Thanks again.

General question about policy. Agent was helpful and easy to ask a question to. Hope if I ever have to call in again I get to chat with her. Even had a good laugh after she answered my question. Keep up the good work!

I had questions as to whether my policy had or is about to expire. Your agent Cory explained my policy was presently in force but would expire in May 2022 or when I reach 100,000 miles. I am presently at 50,000 in a car that is 5 years old.

It was a long talk as I kept telling ryan I was unable to pay at that time. I finally was able to get the money needed. We talked more payment made and he went over the contract with me. I called back today with correct mileage.

As a new subscriber to Carshield, I needed the contact number for roadside assistance. The agent I spoke to was quite pleasant and competent. She gave me the number and I hope I don't have to use it anytime soon!

I went to get my a/c serviced at Hendrick Chevrolet and after they found other things wrong, I gave my information, I spoke with Todd ** and he said, I quote, "Car Shield said they're not going to cover the bill." I was totally dumbfounded and paid my bill which was $188.36 for nothing. I'm still in shock.

For the last time, no more emails or any other solicitations concerning your business. This is the 5th survey I have completed since I stopped our business on April 1, 2021. I really do not want to discuss this horrible situation with an attorney.

Great customer service. Appreciate the understanding of our circumstances. Agent was able to cancel one of our plans and renegotiate the other to a lower rate which helped us to maintain at least one of the car coverage plans. Would recommend this service to any of my friend. In fact, it was a friend who recommended the service to me. Thanks again.

Everything went very smoothly no problems at all so glad I have Car Shield. From the time I brought my car to the shop that I chose and the quick call to car shield everything was perfect. I told them my problem with my car. They checked it out, called car shield and they handle the rest. No big bill for me.

Car Shield would not cover a cracked oil pan. Claimed it was a external part. For the money paid more parts need to be included. Also car shield's contract agreement is vague in what it covers. Towing should be a covered option regardless of the claim being covered or not. Again for high price car shield charges.

You have caused me not to get my car for five days now after it was fixed. I have been calling every day with no results. I am not happy. Been paying you for four years without a claim. Not happy with your service.

Happy customer, and understanding. Will recommend to others. Need to get more vendors on board, and more culture markets promotions, and community outreach with agencies like ours. Need also more street team promotion during safety events, and festivals. Need to team up with insurance companies, and garage.

Our Customer service representative: was very helpful, and answered all of our questions, and had a sense of humor, and realized we had to watch our Senior citizen budget. Thank you for the discount, due to Lloyd's age. We were glad we saw the Car Shield ad on our TV.

Overall satisfied but communications needs work. Took van to a dealer, turned out to be a condenser coil. Handled by 3 different people at Car Shield who told 3 different stories to the service department. Got fixed but had to pay out of pocket for an OEM part as dealer won't use aftermarket parts. Still recommend Car Shield, but make sure you have money to cover the deductible or for OEM parts.

I called Car Shield reluctantly to let them know that I had to cancel the extended car warranty policy because my vehicle had been in an accident and it was determined to be "totaled"---therefore, no longer need the Car Shield coverage. Prior to the accident Car Shield had always been helpful and provided good customer service. Thank you.

False advertisement. They claim they pay 100% cost on repairs. I have my car service. They replaced the alternator. I had to come out of pocket a couple hundred dollars because they only paid $171.79 alternator out 439. I will never recommend CarShield to no one. They lied.

I didn't have to call on Car Shield but once & they were right there to help me with getting my van back on the road with a new alternator. I felt safer driving an older van since I had Car Shield there for me.

My car is in a repair shop and the problem was described to your company about the engine trouble. You are requesting the engine be taken apart to see how the problem happened. If the engine is taken apart and you are not satisfied of the reason the engine is apart and as the owner I will be responsible to put it back together. The repair shop already described what the problem was. I have the premium policy to cover the engine. This seems to be misleading of your advertising. I am very disappointed.

Great experience, very helpful, polite and knowledgeable. Will recommend to all my family and friends. The time I had my vehicle in the shop, the adjuster came right away and gave his estimate and approval for the service department to start right away on fixing my vehicle.

The agent was very upbeat & friendly. We got laughing about things in general, like how I'm looking for house & so was she. So we immediately had something in common. She had originally called today to get my mileage on my car.

A portion of the speedometer dashboard was dark. I was afraid of it going completely dark. Most of the cost of the dashboard was covered. The installation was accomplished without an issue. I'm very pleased with the results.

Regan, the young lady that assisted me this morning exemplified my idea of an outstanding customer service representative. Courteous and knowledgeable. She was very patient and made everything clear and understandable. She greeted me warmly and provided all the information I needed to resolve my problem. She sent me via email the contract information to aid in helping me to determine if the repairs I need are covered.

I feel very comfortable when speaking and trusting CarShield for any issues I encompass with my truck. They're very professional, straightforward and they also have the best deals and coverages for any type of vehicle. Thank you Carshield. You're Awesome.

A pre- existing problem was recently discovered in our Benz and we have returned the car to the dealership. The rep. was very understanding and co-operative. At this time we have no other alternative than to cancel this insurance. Car Shield was very helpful.

Great customer service representative. I have not used my policy yet but am sure that when the time arrives CarShield will take care of the repairs to my vehicle. The advertisement on TV states that they are always there when you need them and a nationally known star guarantees and backs them up, so I trust that CarShield will be there for me.

The experience was great. However I was not able to upgrade to the type of policy that I felt I needed to fully cover my vehicle. The representative advised me that they don’t determine the coverage of the vehicle or the type of coverage however she was very polite, helpful helpful providing me with lots of information and took my payment.

I had a bad rear wheel bearing and a rear ABS sensor and it was repaired by a great repair shop and Carshield without hesitation paid the bill and at that moment I knew I was a happy lifetime customer!!

I felt confident in just knowing the knowledge & answers Beca gave me w/o hesitation. I feel secure in knowing that beyond 100,000 miles and I'm still covered! Month to month payments w/o issues. Great for me & even greater rates!

My experience was very good and everything was taken care of properly. The service I have been given has been very good. I would recommend Car Shield to a Friend. Also I am very pleased with the service and I would recommend Car Shield to a friend.

I called to check when my payment was due and he told me tomorrow so I went ahead and paid. He told me it would be a few days before it would show up as coming out of my account. Thank you you very much.

When I first called get the CarShield policy, I was not certain of the actual mileage on the car. I gave an amount of 40 thousand plus an estimate of a few miles. My call this time was to correct the actual mileage on the car (40,280) on which the additional 500 mile basis for activation of the policy will be established (plus 20 days).

Very good, and professional, did not stop throwing sales pitch, detail, took his time, answer all questions, no rush, kept giving discounts, ask why and reasons I couldn't get insurance that day, he talk me through the process and thoroughly explain.

First time using Carsheild and seems seamless signing up and seems like a great deal.. Ben was very helpful in signing me up and gave me quotes on two of my other cars. Explained everything very carefully, I felt very comfortable..

Very professional & helpful- I had my credit card stolen, waiting for bank to send out new card in a week. She said that she would document the account. Great service and I'm glad I signed up months ago. I have been telling many of my friends to sign up for this great service.

I had lost my card, and when my payment was delayed I received a call. I gave my new billing information and it was taken care of just that easy! The customer service was excellent and courteous! I will tell all my friends about this!

I talked to CarShield today and they were very nice. They are patient with you and they get everything done quick. They are a great car company that pay for everything. Even when your motor go out they only ask for 109 dollars.

It was the worst experience ever. Total rip-off, they didn’t fix anything on my vehicle and cost me $1740.00 out of my pocket they kept giving me the runaround. My car was in the shop for almost a month, I’m canceling my warranty and advising family and friends to also do so.

Chondula was amazing. She was informative and actually cared about having me as a customer. She deserves a raise for representing CarShield so well. Her character and charism should be used as an example of how an employee should do their job. I wish there were more “Chondula” as Customer Service Representatives.

I was under the impression that my car would be covered completely. I was wrong. My repair to my Hyundai had to be paid by me. I'm going to give this service one more try. If they refuse to cover the next repair. I'm going to take my business elsewhere.

The service was satisfactory to the fullest. The information customer service was very accurate in their knowledge of the business and what it serves its customer. I look forward to working with your company. After I've been with this company for about a year or two, before I would recommend this service to others.

He did a very good job describing things, the two young ladies I later spoke with same. They were all professional, courteous and helpful. Yes I would refer others to you. All in all good experience. Hope everything is as stated!

I'm giving you guys a one-star rating because I called and I talked to somebody about canceling my account for right now. Y'all didn't listen anyway. Went ahead and made my bank account negative to where now I got to wait business days for the refund Plus your coverage on the vehicle does not cover other parts that should be covered like the coolant or hub assemblies or anything of that nature. It is a waste of money. Never doing business with you guys ever again.

CarShield worked with the dealership to solve covered parts issues. There was a information gap (communications) that the dealership did not convey to CarShield for proper service repair. Watch out for this. Not all parts were going to be covered due to the miscommunication of needed repairs. So please be sure both parties are understanding what took place an the damages caused by other failed parts so that all repairs can be made correctly.

While others are cold call hustling Americans every day with every lie in the book to gain a new customer, your company just sits back and uses its outstanding reputation to gain new customers. Bravo to you CarShield!!! My peace of mind knowing that you are my warranty provider is such a blessing. Thank you so much!

Always my first choice for car insurance. Great people and great choices. Always a pleasure to work with the team. When I need repairs Car Shield is there to protect me when and where ever my car may be. Car shield will be there to assist you.

Everything went Awesome. Still waiting for info not due to Amanda but Higher up team. That's for my first car. My SUV was taken of yesterday. Thank you Amanda for all your wonderful and explaining your Score rating to me better that made me feel so much more confident in your company. That they do what they say!

The associate that helped me was awesome, he answered all my questions and guided me in the right direction to get my vehicle fixed. I would definitely recommend to both family and friends, thank you CarShield. I am going to send my vehicle to the shop they recommend and see how well this would work out.

I was asked to provide accurate mileage on the Buick Enclave. I was pleased to have gotten a quick response. The agent was very helpful and courteous. So far I am pleased with the service that I have received. Thanks.

Very informative and helpful. Also Very professional and knowledgeable. No negative feedback from me. I found it very helpful also not having to talk with someone who does not really care about who you choose. THANKS FOR Everyone's help and time. Bruce

My transmission went out on me and each time I called they were very helpful, kind and sensitive to my situation. Very helpful getting my information I needed. They worked well with the shop I chose to take my car to. Very responsive each time the shop had to have correspondence with Car Shield is what the shop told me. Love car shield.

No problems. Actually listened to me and gave me what I wanted. No hard sell! I liked that!! Price and down payment were very reasonable. It’s nice to know I’m covered if I have a breakdown. I’m handicapped and a road problem could be a problem for me. Thanks CarShield.

Sales reps were ok. Got quote for one price and ended up getting it for 30 dollars less (78.00 dollars a month). Haven’t had to use it so time will tell as far as their coverage. For the price I am satisfied. Only time will tell. For the price car repair dealers charge I feel that this plan will give me peace of mind on my vehicle.

Love you guys. Keep up the great work. I would most def recommend you to friends or family. They would love you also. If I have question or concerns you are always there no matter what. Your representatives are so respectable and nice and are really there to help out if you need it. Always on point and on time.

Josh was terrific. He was friendly, personable and enthusiastic. Keep him on the frontline for customer service. It makes a difference. The discounts were a deal breaker, it would've been nice to have a Refer a Friend program in place, since someone who's a customer, did refer me.

I've just completed a survey. I thank you and appreciate all of you and what you do. You have treated me like a person and not like an all day sucker, like other companies have done when it comes to auto parts or anything dealing with an auto mobile. A person or may I say a woman gets tired of that type of treatment, so thank you so much and I'm sure I am not the only woman that feels this way. I pray that all of you stay safe and have a wonderful week.

I had a very good experience, the rep, Corey, was very pleasant and knowledgeable. The plan coverage is very reasonable for what I'm getting. I got points for being retired, on a fixed income and a senior. I hope that when it's time to file a claim they're just as friendly.

Because of health issues I chose to postpone my payment until July at a reduced rate. Maria was very helpful. I am a single women on fixed income and really need to keep the coverage. She was able to offer me a solution.

This young lady was very knowledgeable and helpful, I was very pleased with the help she gave me, she listened about issue and she sent me a list of shops in my area, which some people I have spoken to in the past never suggested that and I really appreciate it, thanks. Job well done.

Shaunay was very helpful and polite in answering the phone. She was very patient in looking my information up and correcting the information that is on my contract to the new information that needed to be added/changed with Carshield. Someone recommended me to call CarShield from the advertisement that was seen on television and I am glad that I did

The car a 2013 Nissan Murano was kept at the Nissan dealership for 3 days and I was not give a car rental which I desperately needed to get to work. Otherwise the job done in replacing the radiator was excellent. No complaints there.

I woke up in the morning only to realize My car wouldn’t start or turn on. I called Carshield, great representative & service. She made sure I got immediate roadside assistance, & got my car back on the road the very next day, with no hassle & no debate. I recommend carshield to everybody. Thank you carshield.

The customer services representatives provided world class services and truly enhanced my Car Shield experience. They understood the Car Shield products and understood my problem. They recommended the appropriate corrective action and or car shield fix. Ultimately, they got me to the right place. I left the call happy about my decision to purchase car shield..

I was a happy customer, although I did not have any claim as yet to judge my experience with CarShield coverages. My experiences with the representatives during my initial signing up with the plan were pleasant and courteous. I plan to cover the car with CarShield when the extended warranty expires in 2023.

Extremely helpful and professional. Would recommend to my friends to CarShield. Great to have this extra coverage on my vehicle. I don’t have an extended warranty on my vehicle, therefore I chose CarShield. Heard a lot of great things about the company and very satisfied to this point.

I called to cancel my policy and ended up Changing cars on my coverage and updating my policy. The value was too much to pass up. I look forward to the quality of service I received in the past. Thank you.

I had to call Car Shield today with questions at customer service. My service rep was Jessica, and she was very kind sympathetic and knowledgeable. Not to mention very patient with me. I hope to be a patient with carshield for many years to come.

I just started my contract today with Car Shield. Based on my telephone conversation with their representative today regarding some questions I had, I am confident Car Shield has my back if my car needs repair. I see good value for the money.

I had to switch credit card numbers. I had some fraudulent charges on my old card so I had to get a new card and I forgot to call and give you the new card number. Thank you for reminding me and I am sorry I forgot and being very patient with me. Thank you.

Great customer service. The representative was great on the phone and was very helpful. The representative was knowledgeable and took care of the account very promptly. I am looking forward to work with Car shield in the future. I am very satisfied with the service that Car shield has provided.

We still need to review a Term contract. I would like a call back from Brittany. Very helpful but we didn't finish setting up contract. Please have her call me direct. Need call from Brittany please IT and have her call me back so we can continue with the conversation. I was very pleased with her help.

I have called repeatedly and spent numerous hours on the phone to clear up an issue with a claim that is listed as "inactive" from August 2018. Each time I call, I get a different person and a different answer! The problem is the work was authorized at Michel Tires, but I ended up going to Jake Sweeney instead. You paid the claim for Jake Sweeney, but the other claim was never removed, so it is affecting my pro-rated amount to go towards my contract on my new vehicle. I don't understand why it's taken so long (since March 22) to get this resolved! Very unhappy with CarShield's handling of this matter!!!

Called to cancel contract because I am trading in my vehicle. The process was easy and I have a refund coming. I wasn't sure what to expect and was very smooth. I think the lady in customer service that I talked to was Stevie and she was super.

The sales rep was very cordial and helpful!. Was very cordial and extremely helpful! in arriving at a comfortable and acceptable agreement! I was impressed with the personal treatment! I was glad that I called Car Shield for a quote.

Did not have to wait. Great customer service. The call to CarSheild was very informed. No problem at all. Will recommend a my friends and with me being a senior and a veteran the discounts were wonderful. Thank you. If I had another car without a warranty it would be under CarSheild..

I had a bad driver door switch that the dealer said would take three hours labor to change. The seat was to be removed, upholstery taken apart and the new switch replaced, then the seat put back together and reinstalled. Car Shield (American Auto Shield) said they would only pay for the switch and one hour labor. That I would have to pay for the rest of the labor plus my deductible. After three days of going back and forth with A.A.S. by myself and the dealer A.A.S. said they would pay for the repair. All I would have to pay is the deductible. I was going to drop Car Shield but thought I would give you another chance. I know I am only one person and me dropping you would be no big deal to the company. I just hope in the future your company does some research on how long it takes to do a job and better inform your employees.

I had a question about an Air Door Actuator if it was covered under my policy. The agent explained to me that it was not covered in my policy and he was very nice and helpful and I would refer Car Shield to all my friends and relatives.

A little disappointed because I was told my deductible was $100 by CarShield. Only to find out later by car shield that it was $200. To have to find out this after the fact that makes a little bit difficult and a little bitter to The taste for a customer to know that you're told one thing initially and then later find out that it's like almost like a hidden cost.

Found a payment I could afford and the agent was fantastic. I had to call again today because when my email updated I lost my policy and again I got fantastic service from the agent I spoke to. I got everything and more than I expected and I was totally amazed with the coverage. I asked a few questions and they were answered right away to my total complete satisfaction. I have No complaints and have already recommended Carshield to a neighbor.

Car Shield got lucky the day they hired Vincent **. I was just coming from another that was not honest and did not deserve my business. Vincent was a pleasure to work with, I found him to be an honest agent, while getting the job done. I am a new and very happy Car Shield customer. And yes, I will recommend him to my friends and family.

Car Shield sent my service provider all the parts covered under my contract and my car was fixed to my complete satisfaction. I am thrilled I purchased Car Shield. Might I add that every representative was professional and treated me with utmost respect as a valued customer. This can also be said of American Auto Shield their claims service company.

I felt this was the most spectacular, helpful, courteous and kind customer service representative they got me re-signed up that I have ever experienced. If I had a working for my company I would have her trained and every one of my customer service employees matter fact every one of my employees. Just because of her ability to be able to diffuse the situation make you feel good about it and all the time being jolly and joyous she took a horrible day weather for horrible sick outcome for my medical issues and turned around my entire day that will last me throughout all of next week.

I needed to find a location that takes Car Shield warranties, and she found 2 locations for me in the Little Rock Arkansas area for me. All it took for her was to give me the locations and that is exactly what she did for me. Thank you.

Hello! My experience with Car Shield has been a great one, the first day signing up and customer service was nice. Very professional staff made me feel welcomed and trust worthy to do business with Car Shield. I am looking forward to doing years of business with the company.

Highly recommend if you're considering an extended warranty for your vehicle.

I wasn't sure when my warranty period started. I was having technical issues with my car and I wanted to be sure that I was covered. It was explained to me that my mileage determined when my coverage would start. My technical issue wasn't an emergency so I am able to postpone my repair at a time that is more convenient for me.

I'm worried about y'all not paying the bill because I was talking with a company and they were saying they had a car that has Carshield and the car has been there for 2 months because y'all didn't pay the bill and that's scaring me because I just signed up and I do not want that problem and I already paid for two months so far and I haven't use it yet.

Waiting to obtain my first 500 miles before actually commenting. So far my initial experience is great. The agents that I have spoken with are articulate, compassionate, and they seem to be enjoying working for this company. Compared to other companies that all they do is call claiming that my guarantee for my car has expired and this would be my final warning. One thing I am impressed about CarShield, no cold calling. I trust Ice-T, and the commercials with real live customers. Word of mouth works a lot better, than cold calling I would say. You are actually showing real experiences of customers.

Process to enroll and cancel was efficient and professional. I never had to submit a claim but having the coverage gave me peace of mind should the occasion arise when it would be needed. I recommended it to my friend and it was much appreciated.

Very helpful. Was done in 3 minutes. Your representative was terrific. Would recommend this to all my friends. What a great company. Hopefully you are as good when I need your service. My car is 20 years old and still is in great shape. Only has 96,000 miles on it. I hope it goes for another 100,000 miles thanks to you.

Need to protect car for mechanical problems. We need to make sure everything that is wrong with the car it is important for repair and correct driving order make sure warranty is in good condition shape.

My experience with the customer service associate was very pleasant and she was able to handle my issue quickly and very well. Thank you... She was able to fix my situation and I was very pleased with her actions and the outcome of the final decision... Thank you...

Tricky deal with a dealer here in Midland, can't seem to resolve an electrical issue with my 2011 Jeep Wrangler Sport. Your rep gave me real options, allowing me the option of taking my Jeep to a different dealer and start a new claim. I appreciate her professionalism and advice.

I have never dealt with a company that was so professional in their customer service and I really appreciate it. They got me to the right people, made me feel comfortable about the situation and when I was having problems they were able to solve it and point me in the right direction and it wasn't just one representative that I talked to. It was several and all of them were just as informant and I really do appreciate it.

I have been a Carshield customer for years. Every time something came up on my car, they were reliable and had an easy approval process to get the job done. I am very pleased to be a carshield customer. Everything from claims down to customer service is seamless with them. I definitely recommend this warranty company.

The customer service agent Daniel was very knowledgeable, professional and courteous in helping solve an issue I was having. Would recommend Car Shield to all friends and family. The customer service is excellent and I am very pleased at how I was treated.

I had a question regarding when Car Shield was sending an inspector to evaluate the repair my vehicle needed. It needs a new air conditioning compressor. The Customer Service rep connected me to the correct person to advise me when the inspector would arrive at my mechanic's place of business.

Painless getting the insurance, great service, policy was fully explained, and clarified any questions I had. Set up my payment plan with dates that worked for me, and thank God my car's high mileage was not a issue with them, and they gave me a great price.

Great customer service. The times I have called every agent has been polite and very informative about what is happening and what is taking place with my car care. I have expressed interest and concerns and my questions all have been answered. The most I have a problem with is hold time. I hate hold time with any company. But this company time frame was not long at all. Thank you.

Both ASE certified shops (Weber Chevy -Granite City and Firestone-Fairview Heights) in my community do not accept Car Shield because they did not pay one shop and the other one they wanted the mechanic to put used parts on instead of new parts.

I still can't believe it took over 3 weeks just to get a part ordered for my car, something in this process should change to keep your customer satisfaction rates up. There should be a one call minimum from the adjuster to the client. Also would help to have only a couple of people assigned to an individual case to cut down on the confusion. Thanks for listening.

Customer service was very helpful. The young lady was very nice and explained everything well and got me started back on a new contract. She also told me to feel free to call them back if I had any questions.

Very nice and informative reps every time. I was impressed that all reps have good knowledge of the products available to me and offered discounts and more. Very nice people. I like offers of discounts and being able to change due dates but do not like the auto payment system because I never really know which bank acct. I might use and need to be able to pay from one or the other. Thank you.

I just I want to say thank you for your time and patience, for your help, for the patience to explain everything, for responding back to me or call me back just as you said you would. I just feel so thankful now and I'm not helping no more when it comes to my vehicle and this could have been done without you guys. I love the customer service. I love how the response. I love that helped to search up a mechanic. I just want to say thank you. I'm just a grateful mother. Have a blessed day and please keep up the good work.

I have been in contact with Mepco numerous times. I tried to open an account using my email. I then called them and learned I needed to use my account # and the password I was given on the welcome letter. I still have not been able to open an account. Calling and trying to use recorded message has been challenging. Last time I tried to call, we were disconnected. I give up. I do not even have a written report concerning what coverage I have purchased. I need to get this info.

The time it took to have the solutions was fantastic. The customer service rep was very knowledgeable and was easy to talk to and explain the process, that was happening. This service is way better than your typical warranty repair service.

Hi, I gave 4 stars because, I needed some hoses which I think should be covered, but while that was being done they also told me the other problem was the water pump. The dealer made a call to your service, and it was covered right away. That was a good thing. You are an honest company.

You guys have done right by me so far, not a single complaint, thanks for working for me, appreciate that. I hope I'm treated this well when I do need ya! Lol. I'm looking forward to the future whatever it may hold.

After five attempts to cancel my contract I was finally successful this morning May 1 2021. It would have automatically renewed May 4 2021. Anyway thanks but NO THANKS and I might be going commercial any way! So after reading and reviewing your book I have decided this contract coverage is not for me.

They explained very nicely what my coverage was. Agent very patient. As I had many questions such as what Carshield covered I am very pleased with what you covering. Have nothing else to say. I would recommend to my female friends who don't know how to fix a flat tire.

I just called because I knew I would be needing the type of service that you provide. I had been putting it off because I thought it would be expensive. I decided "pay a little now or pay more later." So I decided to call and it didn't hurt. I got the Diamond coverage.

Both my sale rep. Jason and my Customer service rep. Crystine were very pleasant to work with and very informative. I really enjoyed speaking with Crystine. I will recommend this service to all my family and friends. I was very skeptical about buying a used vehicle. When I learned about your service I called to find out more. You know the old saying if it seems to good to be true it usually is. I was pleasantly surprised I was also comforted by the fact that I am able to use any mechanic that I am comfortable using! As a single mother of five, Thank you again for the peace of mind!

The company rep was very helpful assisting me with info about these questions. Needing to know right steps taken. There were things about car warranty little confuse with. She explain with complete details. Plus if pertain to another dept. Told me how to contact them, will handle.

So far I've had a good experience with Car Shield. I have 2 vehicles that are older that have had a lot of work done to them to keep them running well, and I was informed to check out car shield to have some protection for future repairs. I planned a trip out of town then set up one of my vehicles with coverage to give me a peace of mind on the road.

Just long wait time other than it's good. Only have to call twice but customer service is excellent and good at helping fast thus a very good company to work with and I would recommend it to anyone in need of service.

Thomas was very helpful. Kudos to him. I keep forgetting this is a "mechanical problem coverage" and not body repair. Lord knows I could use a little body repair!!!! Have a great day and great week and stay safe from COVID. Don't forget to wear your masks.

Price, and what is covered with any repairs. That was the key for the sale of the policy. The agent would not give up on sale. She kept at it until she reached the final sale of the product. She was firm and nice at the same time.

Everyone I spoke to from my first call to my last was very friendly and helpful. They knew their products and could answer any question I had. It was so nice to talk to people who obviously knew what they were talking about.

Experience was good. Went through the different phone prompts. Got to where I needed to be. Customer service in claim took it from there. The oil pressure light came on several times while driving so replacement was necessary. The dealership gave necessary information.

Had a question about after market parts clause in the coverage and wanted to make sure if they can’t find them what the deal was. Kenneth was fantastic, honest and had me laughing by end of call. I can tell he really cares!!

Submitted copy of invoice for rental car while my car was in The shop for repairs for ten days. Customer service was courteous and very professional. Very informative and helpful. Hopefully I will hear from AAS very soon. Thank you.

Every single customer service rep that have helped me have always been friendly to me and especially helpful to all my claim questions. This is a very affordable product that is well worth the investment. Overall, I am completely satisfied with CarShield!

You guys replaced my transmission with no questions asked. Got it done. It took a while. Wish there was a shorter time frame for you guy to do things and it wouldn't take as long to get things done but you fixed it. That is all that matters.

Previous VISA Card was compromised and needed to update to new card. When we have a problem that requires a repair we don't always have the option or time to get an authorization for the insurance payment to do the repair. Your plan seems to require the authorization first not being able to submit the invoice at some time after the repair is accomplished. We simply want to have a vehicles repaired and back on the road.

Very professional, and quick. I'm so glad to Car Shield. I had them in the past, when I owned a 2001 Buick Century. I had that Buick for 18 years, thanks to Car Shield. I will continue to stay with Car Shield to the bitter end.

The Representative provided me a "Worry-Free Experience" throughout my interaction today resolving my need for reaching out. She showed her smile across the phone while giving a very professional experience. She was detailed in her explanations and matched my level of experience being adaptive to my ability to understand what was needed to resolve my needs. Thank You!

Hello I'm Bridgette ** currently an American Car Shield Policy holder **. Please see the attached contract that was emailed to me on Mar 17th 2021. I called inquiring on preventive maintenance for free tire rotation and oil change per year several weeks ago. I was told that you didn't offer that type of coverage and I stated, when I purchased the contract it was offered to me. So I requested a copy of my contract, Please see the attached. This is what was emailed to me as my policy I have just requested. I have been paying for a policy for coverage that has no record of existence. I called in just to note I'm taking my car in for an issue which would hopefully speed up the repair time by doing this.

Initially, my mileage was charted incorrectly; which made my vehicle, in the; "waiting process." Although, I sent in photograph, and evidence; the supervisor that I spoke with, indicated whatever is charted; takes relevance, regardless of what I say. My grace period was exceeded, 4-14-21, and I scheduled an appointment; for repair on 4-22-21, which would be my breakdown day. I had to pay ???? $152 for my diagnostic, which was covered; the inaccuracy has made me, switch to Endurance.

I felt the customer service I received was very pleasant and overall my issue was revolve. I felt that the representative didn't want me to be discourage because of lengthy time being put on hold. She did tell couples of times that she know that I am still holding for a response.

Your company actually listen to customers and do great customer service. Every time I call you for a problem I feel like customer service is the number one priority. It makes the customer's day better once they hit good on the different rewards and programs your company offers.

CarShield was great! Will never take back to Sapaugh. Customer service sucks. I had to call them to check the status. They never once return my calls when they had my vehicle. It took them 8 hours to get me a rental vehicle when I drop my truck off. I called them several times that day. They kept telling me they would call me back and never did.

CarShield I heard about this program on TV with my favorite actor ICE T talking about the program and his on cars being in the program and what was covered and if his cars are covered. I wanted my baby covered also and I will be telling my friends and family about the show and what it does for you. Thank you.

It was my first time calling and not knowing what to do or where to start. Each rep I spoke to was friendly and helpful as well as knowledgeable. The service was excellent. I would recommend to all who needs extended service.

Customer service made me feel at ease about signing up. Great coverage looks like no hassle. Great I could take it to dealer and it will get the proper inspection I need. Feel better knowing that I'm covered from head to toe.

Mileage details were called in next day and it is not reflecting in my account. I need someone to fix this issue. I have proof of phone conversations and emails for April 8th and April 9th. Fix the issue and get all five stars.

No problem with the service and I have not used it yet! Hopefully I will not need to but I feel better knowing I have it. I would recommend it to family and friends to have for back up. The price is reasonable!

Initially called to request coverage of Company owned vehicle. Agent spent at least 30 minutes trying to get me an answer. Agent had to query regarding Commercial Vehicle. Checked with Customer Relations to obtain answer. Prompt return call received. Thank you.

So far so good, waiting to hear if you’re going to approve my repair. Everyone I’ve talked to has been very nice. Again waiting to hear if my repair is going to be covered. I am hoping to find out soon so I can get my vehicle back.

I have nothing to say else because everything was taken care of and I am happy with the company. That's it. A sales agent was very helpful, kind and courteous. They help me with all my questions I had and concerns.

Was canceling coverage and Jillian offered discount to help out financially and I told her that I would stay at least another month and would see how things are going financially! I did explain it was due to finances and not because of service!

First of all I just wanted to say that every representative that I spoke with was helpful and knowledgeable about the services that I would receive. Great job. Thank you so much for your help. Have a nice day. I would let family members know about to programs.

I'm In The middle of a claim and it's been a week and a half and still haven't heard anything from the dealership or CarShield so I don't know what's going on with my car so I hope you guys are holding up your end as I am is so it has been a pleasant experience so far.

My dealer said they would no longer accept Car Shield claims due to past problems, so I had to cancel. This was a disappointment. The customer service was great and cancelling was easy. I wish this had not have happened.

I was so pleased with CarShield for taking care of my repairs like they said they would when I purchased the coverage. It’s hard to find that kind of service these days. I have shared my experience with friends and family and will continue to do so. Thank you Car Shield.

Wow, I wouldn’t recommend a single company but CarShield! From the original price I received to the discount I got at the end when I paid off my account. Great customer service and hassle free! Never buy a extended warranty from a dealership. They up charge 300-500%. Thank you CarShield for being so damn amazing!

I have had 4 different car insurance in my life I'm 42. The price is very reasonable. The coverage is exactly what I was looking for at the time. Still use this coverage to this very day. I would recommend this company and the fair price of the coverage. THANK YOU FOR HELPING ME SAVE MONEY.

After five years into a eight year contract I finally got a copy of the contract/policy. I had requested proof of coverage multiple times. Luckily I have never needed the proof as my car has been great. Of course in the five years I have only driven less than 21,000 miles!

Took policy out 12/05/2020. Claim denied because they said I drive for Lyft. I stopped driving for lyft 03/16/2020. I provided prove from lyft that was so. I had not taken lyft stickers off of car. So, very dissatisfied and disappointed.

Downside - takes a bit of time to get the repairs approved since COVID started...leaving you without a vehicle... UPSIDE - Less money out of your pocket. Be sure to read what is included with your warranty as all warranties are not the same. See if there is an end date (average 3 years) or if ongoing monthly coverage as long as you own the vehicle..

Had a previous vehicle with your protection plan company. Your service was great. Enjoyed using you so I signed up when I traded that one in and bought a brand new vehicle. Great job. The company took care of my problems even though it took a little while to finish it off. Loved doing business with you.