CarShield Reviews

Service was excellent. Added new vehicle to my current policy and I ended up with more coverage than I had before. The agent I spoke to was very kind and professional and also told me of more discounts which I thoroughly enjoyed to hear.

Took my 2004 Audi A6 Quattro to be repaired and they said they will not honor my claim and will cancel as my car has a branded title this they NEVER asked me about at the time I signed up. Every time I call Car Shield I get a different story about my claim. And if my contract was cancelled on 2/3/2020 as one person told me why did the take another payment from my debit card? I come to find out this is a scam company just looking to con people out of their money for a contract they never intended to honor. I have filed a complaint with the BBB. I feel you need to refund ALL my money!!!!

When called to cancel one of my accounts, I did not appreciate the rep putting me off to the next day to call back and have it done. Even though he was very nice, I called to have the representative do a specific job and felt I was not important enough for him to help me.

You helped me save a fortune in repairs. Thank you. If it was not for you I would be spending a lot for repairs and that while have taken me along time to pay the amount of money and it would have taken a few years.

Hyundai no help Completed 1000,000 tune up. 3 days discovered the engine had an overfill of 1 guard. 2 weeks later the engined sizzled. Hyundai took or responsible. Thanks to CAR SHIELD for sourcing an affordable engine. Hyundai took no responsibility though they overfilled the oil. The engine was working file but after Hyundai complete the 1000000mile runs up resulted in the engine to size in 4 days and they were no help in replacing the engine.

Very easy and affordable to enroll, wished it covered more like interior, electrical issues, Modifications and conversions, etc., as I have intentions to have the rear of the vehicle converted into a camper van for road tripping purposes. Also wished the car rental coverage was more extensive in cases where repairs could take a week or more.

Very good coverage. It’s a blessing to me. I don’t know what I would do without Car Shield. I’m so happy I chose them for my coverage after mine expired from the dealership. Thank you car shield. I will always be a member for life.

The customer service person that I spoke to was very helpful. She help by dropping the coverage on a car that got totally locked in an accident and got me coverage on the new car I got. She was very apologetic about the accident and was super sweet and helpful with the new coverage.

Easy to browse menus. I found a large selection. To choose from the item I was looking for.. I was surprised at how Fast deliveries Could be made. Customer service and delivery drivers Were very helpful in delivering the product.

I'm so excited & glad that I signed up for extra coverage on my vehicle. When I contacted CarShield they give me walkthrough of the benefits package. I got a complete understanding, which helped me make up my mind. Customer Service was superior!! Thanks, Janie

The person that I spoke to was very polite and understanding. I appreciated his kindness. I will still recommend this company. I'm retired and don't drive on long trips anymore. I fly instead of driving. Thank for your help with this matter.

Always very helpful and full of answer to all of questions. Very informative, and knowledgeable about cars. The staff was very timely with getting back to me. Handled all manners professionally. I also liked that they were able to find my info without my account number, also very helpful.

I was so happy today when I called, I was having a rough time trying to figure out how I was going to make my payment... but the Agent was so kind and helpful, she really made my day. I can keep my policy without any problems... thanks, CarSheild.

Updated on 02/18/2020: I bought a policy 12/17/19 because we were finally going on a vacation over the holidays.. We got home on 01/04/20 at 2 am.. At which time the Truck was running fine. The transmission apparently went on the morning of 01/06/20, after running PERFECTLY through the weekend all the way up and still running fine, when I parked it for the night on 01/05/20 after coming home from the grocery store.. At first, Carshield claims that in my claims call, I had said a date that falls within my Grace period. I DID NOT AND THEY SHOULD HAVE IT ON TAPE.

This is the worst company I’ve had the pleasure of doing business with. If you want to burn money and not get any results go ahead and sign up. I have been paying this company for 6 months and I finally have repairs that need to be covered just to find out, as the supervisor put it to me “we can’t do anything for you" and when I asked for a refund for services that were never rendered the supervisor was very uninterested in discussing it.

Excellent experience each time speaking with representatives. I appreciate Car Shield helping me with all my concerns and I would recommend a friend to join the car shield family and ask them to recommend their friends. And their family members for the best possible results from a successful business such as car shield.

I had to take my car in to the ford dealership for the front end. They had to replace a bearing the ford company was going to put one they had in stock but Carshield would not let them use it. They sent one in that took 3 days to get. They paid with no problem. It went out in just a few months less than 8 months. They would not cover it and I had to pay out of my pocket $374.00. I no longer have them.

2013 Fiat 500 Abarth radiator replacement. Professionalism at it’s best!! The advisors were very understanding, knowledgeable about my needs.. It was easy to call them, talk to the technician repairing my car.. EXCELLENT Insurance Company.. I already recommended to friends on Facebook and neighborhood..

I Thought coverage would be good but was told as I recall CarShield would not cover a car with a salvaged title. So I looked elsewhere for coverage. I did get coverage and now have changed vehicles, one without a clear title, and have coverage elsewhere.

I had to cancel my contract because I just can't afford it at this time. They were very nice about it.. The lady made the process very simple and did just as told the day I got the contract that I could cancel anytime if I needed to.

I have not had an experience with purchasing an actual warranty from CarShield, so I cannot speak to the quality of their business. My review is about their customer service/call center. I saw yet another commercial about CarShield, so I decided to go to their website to get a quote, because I did not want to speak to anyone at that time. Well I entered my information into their website, then instead of getting a quote, I received a notification saying that I would be getting a call from them. A few minutes later, the phone rings. I answer and it's CarShield.

Request for info was not sufficient, was not please with first call but the second customer rep was very knowledgeable and helpful. She read my file and assisted me. I was told to call back on Wednesday to check for updated acct info.

I missed a payment because I had to cancel my debit card. Because someone was trying to use it before I canceled in at a Walmart. The person in customer service was awesome. You put the information on my account till I received my card.

I was given a very informative introduction to your company. I have not received the policy so I'm not sure what the warranty includes since I do not have a copy of the details. I can't comment on something that I do not have.

I've had a nice phone talk about my acct. with an agent. I yet to have a car problem and hope not to this soon. The young lady was very helpful with all my questions so far and I hope you will be there. Thank you.

Excellent Customer Service. Repair approved quickly and efficiently. I would recommend Car Shield to everyone. It is good to have Car Shield protecting you car from expensive car repairs. Car Shield is the best. Affordable monthly payment and peace of mind that your is covered.

I Never had company like this before. I really satisfied with this company. Thanks Carshield. Customer service gave me good price and great coverage of my daily driver car. I recommend everyone else choose Carshield. The best of all the USA.

Very friendly and knowledgeable about the services. Did a great job getting my refund taken care of. I had my refund within two days. I have recommended your services to friends who have no warranties. Have not had to use services yet but am more at ease knowing I have this warranty.

Very easy to change how my CarShield service plan is paid for. Phone call went very smoothly! My local Toyota Dealer was somewhat shocked at how EASY it was to contact CarShield and obtain the approval for repairs on my truck! GREAT SERVICE! Thanks.

Called to cancel as my car was totaled. There was no need for continued coverage. I will get my next car covered with you. I have had great experience with this company. They took care of me and my vehicle when I had issues and the repair shop had no issues working with this company. It was a positive experience for us all.

I was not too sure this was for real but I can truly say, buy this for your auto. I am so pleased with the service that I received. It took longer than expected because the inspector didn't come at once but when he did he found another problem which was taken care of. I'm a happy camper.

I called to cancel my my contract with Car Shield and was lied to. The lady told me my mechanic did not call to check to see if what needed to be done to my car was covered repairs and she said no one had called. My mechanic said he did call and was told what needed to be done to my car was not covered. I’ve had Car Shield for quite a while and never used it and the first time I need repairs on my car it’s not covered so therefore I want to cancel Car Shield.

I bought an car two months ago and it had problem because the previous owner didn't really maintenance it. So I bought CarShield early in January then try to use it fix it, since it was an warranty because it like insurance.

Our engine light came on saying there was a major need. We called and got a repair for the next day. Car Shield set up the repair, but the light came back on. No charge for the work. Car Shield kept all repair diagnostics at no cost.

Your representative was eager to help. I was told a new package would be sent to my home address. If my car has a problem, I know CarShield is behind me. This takes the stress of car repairs away. I am living on a very fixed, limited income.

Very simply put... They refused to cover unless they were allowed to put substandard parts on my car. I have an infant and toddler. Safety means absolutely everything to my family. I'm extremely disappointed in CarShield. I'm researching for another service and I will be cancelling when I find one.

I have nothing bad to say about CarShield. They are a great company to be apart of. When I needed them the most they came through with flying colors. Thanks CarShield for being there for me and my family.

I recently had a Car Shield account on Jeep. I had to cancel the account and was very happy with the assistance from your representative. I received notice that a refund was coming to me within a day of the cancellation. The service was great from start to finish and I will be happy to retain it again in the future. Thank you.

I had asked the Rep. if they had a discount for senior citizens and then later I mentioned that I was a Veteran & was tolded if I mentioned it earlier, could have gotten a better discount. No complaint but would have thought you could make changes on the original order for confirmation.

I spoke with Joshua. He was very precise with explaining the benefits of having coverage with Car Shield. I would highly recommend him to others. It is relieving to know that if my car breaks down, I can call Car Shield.

Just wish you could lower the payment amounts each month. Puts a hardship on paying other bills. I have not used it since I started payment and wish monthly amounts could be lower. I think also that the amount of the payments have gone up.

Larry ** was the person who help setup my contract. Larry was very clear, professional, and friendly throughout the registration process. Larry said that he had the same coverage on his vehicle which gave me additional assurance that I purchase a vehicle coverage of value.

Your coverage statement has a discrepancy. Your own people have said: "I see your point" however refuse coverage. When I spoke to a rep, he agreed and said sorry. I was transferred several times to no avail. You are poor at seeing the obvious.

Car Shield is the greatest. For having a salvage title for my car I don't know what it has been through. With the gold package my car is covered for everything it seems like. I would highly recommend this to everyone and I'm will to sell this to people. I've already recommended this to friends and family. You guys rock.

I spoke to three people and did NOT get a satisfaction answer, so I had to pay the dealership $200.00 over my $100.00 deductible! I am NOT a happy customer and will be cancelling my extended warranty plan with CarShield! Carshield needs to send their people through a customer service program, all they could say is "that is what the book says". If they understood anything about diagnosis and how to diagnose a problem, they would understand sometimes the "book" isn't the only answer.

I purchased a warranty with this company and they refused to pay to have my vehicle repaired. They wanted the mechanic to tear down my engine which I would have to pay for ($2000.00) so their representative could come to the repair shop and make up any excuse to say it was something else and it is not covered. A lot of Americans don't have money like that and hope that the little that they do have going towards a car warranty company would help them in these unfortunate situations. Not with Carshield!

I've had CarShield for a few months now, I am towing it to a certified foreign car shop tomorrow to see what's wrong with my engine. The sales rep that handled my warranty purchase assured me of my questions. repairs, deductibles and labor rate. Said for my coverage if anything goes wrong, they will be taken care of. Crossing fingers.

They have replaced the Radiator & the transmission in our Truck. We were very pleased with our service. And have recommended to a lot of people. They were a lifesaver for us for at that time we were paying a lot of medical bills. WE LOVE CAR SHIELD.

Excellent customer service! The cost was reasonable and was able to have it spread out monthly without interest. I recently leased a new car and no longer needed the coverage. I found it was very easy to have the prorated reimbursement sent directly to me. I highly recommend CarShield to anyone looking to purchase an extended warranty.

Water pump was fixed, thank you. I am please with service that has been given to me and thank you for the insurance that I can depend on your service. My experience with the GMC car dealer was good because of my contract with you. When I call CarShield the person that answer the phone is very helpful.

I had an experience with CarShield and I was displeased with what I've been through. I needed a part for my car then I had to pay the people to put the part on my car, they found a part for me at AutoZone for 150.00 and the labor was 280.00, CarShield paid nothing. It was not the experience I was hoping for. I pay 100.00 per month.

Fail to clearly describe how you arrived at the decision to COMPLETELY turn down my claim. You should have at the very least offer to partly pay some of the cost of repairs. I see no reason to keep this coverage. Your offer of coverage leaves some doubts as to what is covered or not!

After talking with an agent, I got a very affordable rate and a military discount. All details of the contract were explained. I was even able to adjust my monthly payment date. I am very happy with the service and policy I got.

Agent was very nice and helpful with the information. She also told me that I only had two more payments. Then I could go to a month to month deal. So I told her I would be glad to check back in a few months to check the pricing.

I had a problem with making a payment. I called the Car Shield telephone number. The person I talked to was very helpful and pleasant. The issue was resolved in short order. It was a pleasant and quick experience. I would recommend Car Shield to other friends and family.

My call was answered promptly and all services were presented, I also checked with AAA whose service isn't as extensive as yours. So I decided on Car Shield. Please send copy of contract. Thank you very much. I look forward to reading the contract 38.

Don't appreciate staring at a Blue circular spinner made up of 6-8 tiny circles going around & around in a clockwise spin. When I called to set this up with Alex, it worked then. Didn't think it was going to quit working after the first payment of which was $10.00 over my agreed upon price. They are beginning to make me think they are related to my telephone service. Good Day.

Overall 5 star service. Everyone was very helpful who I spoke with and I would recommend Car Shield to a friend or family. I am happy with my experience and the way my business with company was appreciated and handled professionally and quickly.

2011 Nissan Sentra. Very efficient and knowledgeable adviser. Darrin gave me all the costs and monthly coverage possibilities. I was very pleased with all the possibilities in both costs and various monthly, mileage and yearly coverage. Said I was happy, can't think of more words!

Sold vehicle. Very good support team, will be back when new vehicle is purchased. Found to be a great deal for the coverage of a vehicle. Very polite and personal staff with quick responses. Will recommend to friends to check into this program.

Called to cancel service and get a refund, but was talked into staying on board at a discounted rate. I really need the $99 initial investment back and called to get that in place today, but the rep was very persuasive and trained very well to say all the right things to make me feel irresponsible if I take coverage off my vehicle because it has over 100k miles.

Very concern and caring about my Budget and needs which gave me the opportunity to plan to cover my vehicle right away! Now thinking about covering 2 more vehicle with CarShield!!!! Thanks, CarShield. I will definitely tell my friends and family members about the great deal that I got with CarShield!

Excellent service. But once I found out that my car repairs weren’t covered, I decided to cancel. It seems that my car is too old for your coverage. That disappoints me greatly. After seeing your TV commercials, I thought I could get coverage.

I spoke to Ryan and he was very helpful. He made it very clear about my coverage. He also explained how easy it was to use my contract when repairs are needed. He also made clear that Acura has to call first before work on my car can start.

The coverage I have sounded it good when I got it but it didn't cover and of the work I needed to have done on my car. So I ended up having to pay a little over 1,300 dollars out of pocket. Not a good experience for me.

I was having trouble with my vehicle not starting. I took my truck to a nearby shop. I gave them my info. They called me back later to tell me a starter had been delivered and my truck would be done soon. Got my truck back that day. Cost $100. Thank you so much????

When calling in to pay my bill, another company answered my call and begin trying to sell me their car warranty. It was suppose to be cheaper. I got angry at their salesman because he would not shut up about why I wanted Car Shield over his product. I explained why and he kept suggesting I was stupid for doing so. So I hung up mad!!!

The customer service representative was great. She helped me to find away not to have to cancel my policy. And saved me money. I'm going through a rough time right now. She helped me try to figure out a solution. So I could stay COVERED.

So glad I have this service. Very helpful when things don't go right and you can count of them to find great local service people to help you out from what could be a bad situation. They put you on hold until they find someone but do get back to you quickly.

The best staff. They are very friendly and patient with us. I love talking and speaking with them. They make me laugh and keep me safe at all times. My whole family love that they are there whenever we need them.

Inquiry about letter I received. I received a letter that said I had not activated my contract with Car Shield but I knew it was activated on 01/03/2020. I was told by a rep. that the letter was just a computer generated letter and for me to ignore it.

Great customer service. Very polite and are attentive to my needs. Their diamond level fits my budget and future needs of my car. The customer service people are very knowledgeable when it comes to their products and service needs. They custom apply my needs to a service plan.

It is good for the information that was given to me for what I was looking for. The experience was good for the moment. I wish they could have done better to help me with my request for letting me know more about brakes.

Very helpful... Always helpful. Polite and calm. The service. After work is done on the car spot on. Thank you. Oh and everyone I've talked to knows what they are doing. And are very quick with an answer.

Thank you guys for everything you done with outstanding 40 to the customer? Loyalty, honest, faithful to the customers. Thank you. God bless. On time, very prompt, understand it, listen to it with a customer need to try to solve a problem for.

Run, run. They don’t pay anything on anything lies and should be behind bars. Try and find someone who will repair your car for 10% of normal cost and let’s not forget they only use cheap part. Your better off not using this scam

Updated on 01/22/2020: In response to CARSHIELD's response below: Hi Omar, We work with many repair facilities across the U.S. and they all do the teardown to determine the actual cause of failure. The repair facility working on your vehicle was not willing to do that so we had to deny the claim. We recommend you to try a different repair facility in the future.

Charged me twice for membership. Refunded promptly after several calls. Customer service was helpful after they found out the problem with my billing. I haven't made a service call yet, but hope in doing so, in the future, help will be there. Thank you for my refund.

Well I was satisfied with getting my vehicle fix but I wasn't satisfied with the way that I was told about getting documents to see if this had been done before. I was hassle around until I call the claim dept then I was told about faxing in paperwork and then finally! I found out about the Rental Car was for 1 day and at $40.00. Well by that time couldn't use it and I think it should've went toward my deductible since I didn't get to use it. That made me very unhappy that I wasn't a whole day to find out what was going on and what exactly was needed because the Phil Moore Buick GMC had no idea what was going on and neither did I until I call.

I recently upgraded trucks and needed to add/delete my policy. The matter was completed in less than 10 minutes, service personnel were fantastic. The new truck was added and gave me the peace of mind that comes with Car Shield contracts...Thanks guys!!!

Just sign up to Car Shield. Seems a pretty great company. Have over 170K mileages so far it's ok. I couldn't pass up the deal you people gave me. Just a phone call away for any problems that rises. Like the idea that can take my car to any authorize dealer.

I was told the draft would be $69.00 and on the 17th $99.00 was taken. Please advise ASAP if a reimbursement will be made and this correction made on my account! The F rating is even more of an issue now.

Company is very misleading. The coverage is not what they say it is. There is a catch to it as usual. In order for them to cover one part another has to be cover or replace. For instance I took my car to the shop. Did a diagnosis because the check engine light came on and basically Carshield covered nothing and the things that was covered they would not cover because in order for Carshield to cover it an attached part has to be replaced???? I don’t understand the logic of that!! Nonetheless since my claim will not be paid out, they will not reimburse me for the diagnosis, which they said they covered when I purchased the plan. ALWAYS A CATCH TO IT!! IF IT SOUNDS TOO GOOD TO BE TRUE!! That’s what it is - TOO GOOD TO BE TRUE!!

Haven’t used services as of yet but when I need to it will be a blessing to only have to pay $100 deductible for my Mercedes to get fixed. That gives such peace of mind just to know I don’t have this potentially large car repair bill hanging over my head at any given time.

I will call and reinstate because everyone I contacted was so nice and helpful and it's a good deal. I don't drive but the insurance is transferable lf I sell the car and the buyer wants to cover the car. I spoke with at least 5 people who was very kind and understanding about my health. and finances.

Was very easy to sign on to make sure my truck was covered but have bought a new one so will be coming back to CarShield in a couple years for the extension of the warranty for that truck. Was very simple to set up with my bank to make the payment without having to worry about sending them myself.

I have recommended CarShield to some people with older cars. I only dealt with customer service and I think they are great. I hope when I need help with my car I will still feel the same way :). Not much more I can say, because customer service is all I have to recommend your services. I hope as a new customer, You will be as good as I hope you are. Thank You!

When I purchased the Car Shield warranty I hadn't expected to need it so soon and for sure I thought there would be a problem. I could not have been more wrong. I called customer service and they handled it from there. Everything was done with quality and in a timely matter. Really I can't stop telling everyone about Car Shield and how beneficial it is to have. I definitely would recommend all my family and friends to get it. If I didnt mention before the customer service is absolutely phenomenal, very courteous and they even called afterwards to make sure I had no questions or problems. I was worried about it being accepted by the dealership that I chose but sure enough they were familiar with it and more than happy to accept it. All I had to do was take to the dealer of my choice and everything else was handled by them and Car Shield. You just can't go wrong with this warranty. Thank you Car Shield.

I had such fast and speedy service with fixing my broken rear right side window in my SUV. The parts were ordered and assembled within just a few hours. I love Carshield! Thank you so much Carshield! I look forward to working with you again in the near future on my SUV (2012 Ford Escape Limited)!

Reps tell you that you have best plan, customer pays monthly fee, when I went to use plan after months of paying monthly premium nothing was covered. What a disappointment, cannot recommend this company to anyone. One rep tells you everything you need is covered but they tell the repair shop it's not covered. Forked tongue.

I been with Carshield two and half years now, they did a good job on my car problems this December. I'd tell other people about carshield the best. The work they do for car problems it'll be the best you can do.

They denied my claim cause I had a ladder rack on it, which that's how I purchased like that. We travel to co.n Cali and AZ monthly, my truck stop working coming back from AZ, they just left me even more stuck. I pay every month for coverage, thanks a lot.

Calling and receiving a quote was easy. Signing up as a customer was quick. Everything was smooth. We will see how well customer service performs if and when I would require services including getting help in the middle of the night traveling far from home.

A call from an Endurance professional who was polite, information was easy to understand. Wanted to start the policy in Feb and it did seem the Endurance professional was ready to go right then and there. That did not bother me but it could impact others.

The knock sensors on my 2005 Suburban were not covered by the CarShield gold policy that I have on my truck. I am very very disappointed in this and I will never tell any of my customers, friends about CarShield. When I bought this gold policy it stated it covered engine repairs. Not the knock sensors. This cost me 1000 dollars out of pocket. Ummm why have CarShield? I'm pissed!

If your car is older than 12 years old, then do not purchase this service. I have three major repairs, which totaled over $3,000 in one year. CarShield denied all the claims that were filed, because they said these repairs are not covered, pursuant to Section B of the contract. My car is 14 years old and the salesperson with whom I spoke lead me to believe that most "major repairs" would be covered. That was no true.

SCOTT ** was my Rep for Car Shield. I made two purchases and feel much better about my car and truck. It was a pleasure because Scott was upbeat, professional and explained everything to me. I am very glad I made these 2 purchases today! I will tell all my friends and neighbors about you! THANK YOU and God bless from Alaska!

My vehicle has a blown head gasket so my car dealership put in a claim; claim was denied twice citing head gasket alone won’t be covered. It has to be an internal lubricated part. So heads were sent to machine shop where thorough tests were done. As of today, 01-17-20, my dealer repair shop found that an internal bolt to the engine (that is lubricated) caused the leak & therefore the head gaskets to malfunction. And again, we were told bolts aren’t covered. This is ridiculous & this company is a rip off. Don’t buy anything from CarShield. Your best bet is to buy from the dealer itself. Sick & tired of companies that rip people off to make their money. And yes, we have pictures & diagnostic reports. These guys should at least send someone out to actually inspect instead of making these denials from their desks. Horrible service.

I Requested a quote on their website, and I was only looking for a quote. Nothing else. The company called me minutes later and I was connected to a salesperson. The salesperson explained the warranty then gave me a quote of $129/mo. I tried to thank him for the quote and said, several times, that I was only looking for a quote to give my wife for her car. He kept asking me how I wanted to pay for it.

I have this sinking feeling that every claim I submit in the future will be denied with the excuse that "Your plan does not cover this part"! Even though I have the premier plan. Very disappointed! What else do suggest I say?? I was frustrated and disappointed with the outcome of my claim today!!!!

I placed a claim on Nov 13, 2019. Came to find out the pump in the transmission went out on my truck. It was finally repaired on December 7, 2020. Almost three months later. I did not have a rental car, nor was one offered. Apparently it covers it, but I didn't know. They require a tear down to verify the cause of the failure. After debating with Auto Shield, that they can not test any pressures to verify this after the transmission is torn down. They have to have it done, and an inspector out. I'm thankful to have had a warranty in place when this did happen. However, I could not afford to pay anything additional out of pocket. So I had to agree to go with Auto Shield's way of repairing my vehicle. Which was sending a used transmission. When my mechanic received the used transmission, it was full of old oil with the old filter.

I had a concern with a broken differential bushing in a 2008 Nissan 350Z. The bushing had been leaking for months. I had been approved for the Car Shield and have been paying it since August, then when I go in to try to utilize it at a local mechanics shop an inspector wanted to come out to inspect my car. I left the car for a couple of days and the inspector cancelled my contract. He noticed my car had aftermarket intakes, exhaust, oil cooler... These parts have been installed by me and had nothing to do with the rear differential bushing. Now after four months of on time payments, they will refund me a one month value because the inspector deemed my car cancelled for CarShield. If your car has a single aftermarket part on it, stay away from this company.

We are glad that we got CarShield when we bought our new car. We know from advertisements on TV that should we need added help with our car, it will be available. It gives us great peace of mind! It is better to have something and not need it, than need it and not have it.

My labor time of 40 yrs. 1/2 working classified for A/ F. Thus far a positive reply time ahead looks positive, time will reveal true standing. Keep it strong! I will expect an ongoing process of successful and helpful assistance if necessary. Thanks!

Car ran hot. The tow guy was very prompt and professional. I had a pleasant experience. Not only did I have to get it towed 3 times but my warranty covered every tow. The customer service was awesome and they stay on the line with me until the towing company arrived.

I had in the beginning in January but I had to cancelled but I am impressed the service. When I called they have my info ready. That blow me away...I will be back. There no pressure and it all nice and calm. I also glad they are member of Triple A....

CarShield let me know immediately the car repair shop I was using tried to pull a fast one by giving me false info on how my bill was to be paid. Glad I checked with CarShield first. Tech did not want to call in order so they could overcharge me.

Great service today. Working on getting my account in order. So in the future I would not have any problems. And yes I would highly recommend Car Shield to my family and friends. i have been doing so since I joined a few years ago. So I can only say keep up the good work and your customer service reps are great and to the point. They also they give you a better understanding of all the services that CS provides.

Your Customer Service Team does a outstanding in servicing their customer. When talking to them about purchasing CarShield, your representative was able to find me the Monthly Platinum w/luxury Electronic & Labor at a reasonable price. The plan type was AUPLAT. They were able to explain the options and etc. They were able to work with me when I was able to purchase the plan on 1/10/20 via direct deposit. I that has told me to call them on Friday 1/10/20 to give them the actual miles on my car. And they were very pleasant to talk to. You have a great staff that works for CarShield. I will refer CarShield to friends, co-worker's and etc.

I just had a few questions about my account and making a claim and she was extremely courteous and very quick and accurate with all the information she gave me and answered all my questions. I really appreciated the accuracy, quickness and how knowledgeable she was when answering my questions.

Wanted to know why two accounts come out with two different names when payments are withdrawn from my bank. I received an answer that made perfect sense. Thank you. I have recommended Car Shield to my entire family. I had to use carshield for my crude during my trip to Atlanta Georgia in December 2019. Only issue was the rental car. That part of the policy was misleading and I was upset.

She was very helpful very understanding, she address me by my name. She offered excellent customer service. She offered me other Solutions to solve my problems. I would suggest CarShield to all my friends and my family. I thank her for her time and understanding. Yours truly Timothy **. Keep up the good work. You're doing an excellent job.

Great customer service. They are very professional and understanding. They listen to my issues and resolve them quickly. I would definitely recommend Car Shield for all your warranty purposes. Get car shield today. Don't delay. You won't find a better warranty company to supply the right amount of coverage for your investment.

Jamie gave us excellent service in answering my questions. I give her 5 stars. Absolutely the best service we've had. She was professional in her matter and told us where to read the answers to our questions. Robert in sales we also give a 5 too. It wasn't until I read the policy after signing up that I needed answers to my questions.

This is the second time I had to use Carshield, it was seamless, quick oh, and your service is invaluable. I always tell my friends about my aftermarket warranty and they don't believe me. My first claim was for an air conditioning compressor which was paid for, my friends couldn't believe it, again your service is invaluable to me.

When my car quit running they sent me a wrecker right away. No problem or questions. I don’t know yet how it will go on repairs because the shop hasn’t determined the damage yet. I will add more when I see how my repairs are taken care of.

My engine failed. CarShield replaced my engine and it was a very expensive cost. CarShield honored everything they said they would do according to the coverage I have. I will keep CarShield as long as I can. You cannot go wrong with their service.

I saw advertisement on tv however the advertisement DON'T match the services they claim in advertisement. It's a hoax. CarShield only negotiates for a cheaper price. I don't need a negotiator. I need Results. I need what carshield don't supply.

Haven't had to use yet but peace of mind knowing I have it. Also had to change payment date and they were very accommodating. I would definitely recommend to a friend just as I was referred by a friend. I am very pleased so far.

Repair was just enough to get car running! I felt it should have been more extensive! A long block should have been used! Instead of a partial rebuild! Not happy with the end result! I am sure this will result in further problems down the road!

The first call I made the service agent was rude. She had no compassion to my situation. After getting all of my info she TOLD me to hold. After being on a 15 minute hold she came back onto the line and abruptly hung up! Second call went much better. In-fact that call kept me as a customer.

You lie me. I thought you pay for coverage for your vehicle. You lie me. I don’t trust you no more. Call me and email me. Please remove my bank account. If you take my money I will report cop and BBC. Thank no more. Call me again.

I spoke to a young man at Carshield on Dec 5th. He said all major work was covered after 20 days, transmission, motor, a/c, belts etc and unlimited claims with $100 deductible. I decided to go with it. On Jan 9th, I found out a belt was cracked and my a/c compressor clutch was bad. I called Carshield who gave me American Auto Shield, the claim company. The young man said the A/C wasn't covered. I told him I wanted a refund and to cancel my membership because they told me all major work was covered and it's not. He said I needed to call Carshield and yes I should get a refund.

Purchased a new policy, and all of the CarShield staff was incredible to work with. Very understanding of their product. They took the time (as long as I needed) to find the policy that worked for my situation. I will be recommending CarShield to my family and friends.

We Asked for explanation on expiration date information. It was explained well and even appreciate the thorougness of such. It is renewed monthly upon receipt of payment. Thank you for handling also how approval of a repair is to be handled.

I was calling to cancel my plan since I had recently purchased a new vehicle so no longer needed it. The customer service rep was a lot of help and gave me clear instructions and information needed to best help me.

We found a great deal in Carshield. The same coverage we had with our other provider for almost 1/2 the price we were paying. Almost $60 a month less!! It was so easy to go over my options and make an educated choice.

I have just signed up with Car Shield and the experience over the phone wonderful. The person who was helping me was very kind and took his time to explain in detail what I was getting. He had a great rapport. Before hanging up he made sure I understood the policy.

Always friendly and helpful. My questions are answered each time I call without a problem. The person other end of the phone is very knowledgable and willing to help take care of any concerns I may have. I have only been with your company a few months but I'm very happy I chose your company.

I would like to see the new coverage I have. I canceled my old car. Thank you Car Shield for protecting my car and I hope my coverage never cancels and I hope I can use it more than once if anything ever happens.

Familiar with services, product and what to do. Very friendly. The survey is taking longer than expected. I really do not have that much time to finish it. I like your product otherwise probably would have Xed out

I took my car to Ford to have them check my ABS system out. The car was not working right and I don’t like driving that way. Ford called you and got OK to fix the problem and them you called to let me know that it would be fixed. The person who called was very friendly. I would recommend this to other people. Thank you very much.

They try to help in every way but when it comes to "RUST" unfortunately it is not covered. OUCH! I would like to see coverage for this in future. My vehicle is a 2005 with only 81,000 miles and is in great shape but in New Jersey you will get rust.

Policy Cancellation. You are always helpful, give great advice and your guidance is impeccable! ALWAYS!* The people I have talked to have great customer service skills and their EMPATHY is genuine! ALWAYS!* Appreciate your relationship with us while we were a customer!

My car was in the shop and needed a new alternator and fusible link. I had to call CarShield to find out when the repair would be authorized as the repair shop had the parts on hand and I needed my car back asap. I had to have the repair shop call to push things along. Then I was told the fusible link was not covered and that the alternator was only partly covered because the part on hand was the Kia part and only the OEM part was fully covered (but was not on hand). I went ahead with the Kia part so I could get my car back asap but it still took until the next day due to the delayed authorization. Instead of being fully covered I still had to pay $560 for the repair. Not pleased.

I cancelled today because I am trading my car. Now I see that I was charged today at my bank. I think that seems just wrong to be charged on the day I cancel. Shouldn't that charge be reversed? I feel cheated.

PLEASE READ THIS COMPLAINT, CARSHIELD **** PLEASE READ THIS COMPLAINT, OR YOU'LL BE SORRY YOU DIDN'T. If I could give ”zero” stars, this CarShield would get it. I purchased this extended warranty back on 07/2018 for a 2008 Ford F250 6.4 Diesel 4x4 in excellent condition. I negotiated the monthly payment down to $77.00 a month for the platinum w/ Luxury electronics & labor coverage. On 12/10/2019, I made a claims that my truck wouldn't start. I had the truck told to the Ford dealer near by. The first diagnosis was air entering the fuel line and the service manager called after contacting CarShields warranty administrator American AutoShield and they informed him that this wasn't covered.

CarShield help was perfect. It's these Companies y'all have these discount policy with is the problem. They act like they never seen it before and I know they have, otherwise your Company wouldn't have A contract policy with them. So how can I resolve this issue the next time I need repairs done on my vehicle and The store manager refuse to honor y'all discount policy.

I went out to start my car and found I had a dead battery. I did not panic as I KNEW CarShield was just a phone call away to help. Your customer rep was friendly and knowledgeable. They contacted a local tow service company, and I was on the road again and able to go to church. Thanks again! I didn't even have to wait that long at all! Will definitely tell friends about your service!!!

CarShield paid what the contract stated to replace a water pump on my 2008 Jaguar Type S. I bought the car two months ago with 26500 miles. I also purchased CarShield prior to picking up the car. With 27600 miles the water pump started leaking and I took it to my Foreign Car Garage, gave them the information and they did the rest. Now anyone thinking the total bill, less a $100 deductible would be paid hasn’t read the contract. The contracts plainly states that the covered cost of any repairs will be done at the least expensive cost.

I'm just starting out and I hope I have a great relationship with CarShield. I'm telling all my friends and family about CarShield. I think that CarShield is a great company and you can always count on CarShield.

I called to update my phone number. The representative was very helpful with helping me to get this issue resolved. It didn't take a long period of time to be completed. I appreciated the quick response and assistance. Thank you!

Can never talk to the same adjuster. Spending days for someone to come and look at the vehicle to open the claim. I’ve now lost my job due to no vehicle to get to work. ;( I know it’s their job to fully review everything and find any way possible not to cover your vehicle. But when someone truly has a vehicle break down and has followed their warranty specifications there should be such a wait to have your vehicle repaired.

My experience was good, straight to the point. They coverage lot of information, answer all of my questions. The man name Eddy was helpful, had a good understanding of the material, he made the process simple and easy with not trying to over sell me. He was not pushy and things ran smoothly.

The representative assisted in updating my account information. My debit card information had expired so I need to contact your company to update my debit card. The representative updated my debit card so that my account could remain on the automatic payment plan.

When I called I was in a dire situation since I had lost a job and my finances were at a very big loss compared with when I had signed on with the Autoshield and had two jobs. She was able to find a happy medium for me and I felt a lot better about things than before I had made the call.

I was given great customer service. I got a really good deal with Car Shield. They approved me within a short amount of time. The price was great and I would recommend this to everyone I know. Thank you for everything car shield.

Recently we have had to make some adjustments to our finances and we decided to temporally cancel our subscription. When I called Corey helped me cancel and I have to say usually I expect this to be a difficult call ending with a lot of frustration, BUT not this time! I will return to using this company soon! Thank you for having great integrity Car Shield!

I was told the contact covered this item however upon receiving service found out it’s not covered, however the other parts were covered and the staff was extremely helpful! The claim department was fast in the process of service needed. I will be keeping this service as long as I have this vehicle.

Service has been exceptional. We highly recommend Car Shield for all after warranty vehicle protection. We have had it now for 2 to 3 years and Car shield has been there each time we have had to call on them!

Excellent service. I would prefer to be able to have a lesser charge per month. I do not understand about living in Florida and cannot get a lower rate. It would be nice to pay about $50 a month. That way I could afford to cover both my vehicles.

I have requested over three times for a CarShield explanation book and have still not gotten one. If I don't get one soon, I will cancel. I should have gotten it when I ordered. There are questions I need answered.

The amount I have to pay and the coverage. The service I received when I contacted the company. They are so polite and kind and they know their business. I have all the information I need to know. I would recommend this to all my friends.

I signed up with this program that I hope I never needed. I contacted the third party administrators when I needed help for a repair and that's when bad service happened. They asked for all my repair receipts for the past thirteen years of ownership, they wanted me to pay for a breakdown of repair before they would decide if they wanted to fix it and pay for the fix.

I was trying to get into your website and was going to the wrong site. I was guided to the correct site and was helped with what I needed to do there. I received a follow up call to assure I was able to complete my mission! Your customer service is amazing! Thank you.

The only reason I gave CarShield 3 stars is because you finally paid for most of repair on this most recent claim. Otherwise, you would have gotten 1 Star, because that is the least you can rate. CarShield seems to find any nitpicking thing to refuse to pay a claim. We have paid our monthly premiums, every month, for several years in a timely matter. You cost us over $4000 that should should have been paid. I have been very upset with the company since and keep vowing to cancel. Thankfully, when we needed coverage again, it was paid. We have several friends that are unhappy with CarShield & several that were considering taking out extended policies. I am torn, as to advising to take or cancel.

I called Car Shield because of an error on a letter from Car Shield titled “Immediate Response Requested“. The letter stated the warranty I purchased was for a 2015 Ram 1500 Laramie and this information is incorrect!!! I purchased the warranty on a 2017 Chevy Silverado 1500 4 door? The correction was made thru my call today to Car Shield! The warranty I purchased is for a 2017 Chevy Silverado 1500 4 door, thank you. Timothy

Y'all was good in letting the person know what y'all is about in coverage and what all is in the coverage, person nice about talking to you and I like what y'all are about. Thank you so much. Happy New Year.

Very pleasant salesman. Explain information to my satisfaction for my 2005 Honda CRV. I decided to get insurance today because your prices are going up the first of the new year. I have maintained my car and it is in good condition. I hope it stayed that way.

Updated mileage 11/20/19. Rec'd call 12/17 to send in pic of odometer. They assume smartphone. After getting phone camera, sent in 12/18/19. No reply as receiving. Called 12/30 to verify rec'd. No record. Send in photos of Svs record & old & new odometer readings. Hassle! Asked if cancelling, do I receive all payments as have not used. No. Sent Svs record & old/new odometer photos. Expecting return phone call if rec'd.