CarShield Reviews

I'm a manager for a repair facility. I've been on hold for to talk to a rep for about a a couple hrs both times and I'm still on hold writing this review. It is impossible right now to file a claim at this rate. Poor customer service.

4 months literally fighting with this insurance! I had to literally fight with this insurance! Take my car to 2 different shops: 1) personal certified mechanic and to the real dealer of the car and they still denied to help! They won’t care about computers codes (even if the proof the same issue). They pretend for you to tear down your car and show broken part (cause of failing) for them decide if they will cover or no. But if they won’t cover YOU need to pay back the mechanics to bring your car all in in one piece (even if still broke). I canceled and my whole friends and family start doing the same, canceled! What is the idea to buy a extended warranty if won’t cover wears tear parts (if that it’s the reason for it)! Not recommend at all!!

It was very good and helpful. I have already told others in my family about car shield even though I just purchased it. I expect if I have trouble with my ranger that I will not have a problem getting it fixed. At this point all I need to do is print my contract.

Was handled professional and fast. Thank you.. Service was friendly. They were patient with me. They were listening to my concerns and addressing them. Thank you.. I like friendly, customer service who listen to you and offer to help. This new information was accurately recorded to my policy. I was told my policy would be mailed out in two weeks Thank you for the information and such a friendly reply.. Wait time was minimum.

I like it a lot. It was very good a helpful. I will love having them and a friend and customer. Will tell all my friends and family about them and hope that they use them too. Will love saving all the money now.

Good Year told me that I had to pay upfront and then submit the bill into CarShield to get reimburse for the cost of fixing the car. Car Shield said to me that they would pay the bill right away that I did not have to pay upfront.

The representative I dealt with was very polite and did all she could to give me the coverage that I asked for. It was very nice to have such a nice person to help me. I would recommend CarShield Protection to anyone who wants peace of mind concerning their automobile.

2008 GMC Sier pickup - I feel according to the damage to my engine it should be replaced however instead of requesting all info pictures etc at one time, request was spread out. I have been without my pickup for weeks and now my fear is if the engine isn’t replaced I will be down weeks again. I have learned recently this type engine is notorious for these issues. At 74 yr old I can’t afford to be broken down on the road again. Thanks for allowing me this time to speak out.

ATTENTION. These good reviews up here are fabricated. This company preys on good, hard working individuals and will deny every claim you attempt to submit. I have attorneys that are working to take them down. Do not give your money to these leeches. I have issues with my water pump and rod bearings and according to my contract these items are clearly covered. They denied me on the basis that my car was overheating. They said they do not cover overheating! They told me that it's in the contract that they don't cover overheating but when I pointed out that there's nothing in the contract that states that the individual put me on hold for 40 minutes and had to conclude that he couldn't find overheating; but then denied me by stating that I had "lack of coolant" in my car. Which was a complete lie because I checked my coolant 2 days prior to it breaking down.

Very clear and to the point. He answered my questions well. After he explained the process and how this plan works I was ready to sign up for the plan. Thanks for everything. I will tell others about your great plan. If I have any other questions I will feel safe by talking to someone there.

Carshield is awesome. They were there when I needed them. They're just as good as any other insurance company may be a little quicker. They strive to keep the customer satisfied. Thank you guys, it would really be nice if all businesses would take care of their customers as y'all do. There was no waiting at all. Again thank you for your help. Have a blessed day. Thank you. Ken **

The representative is very nice, answer all questions. I need help by changing my old card number to the new one and she listen to what I had to say. I can't say anything bad about her. She very nice and the guy who sold me the CarShield.

Have had “CarShield” for over 4 months now and when my car had issues last week and I took it to the dealer, “CarShield” refused to cover anything at all, which is contrary to the items on their so-called coverage. I will be contacting the Better Business Bureau and will cancel my Membership and I want my money back. Everyone, beware of this scam company. DON’T FALL FOR THE LIES IN THEIR TV COMMERCIAL BY THEIR PAID ACTORS WHO HAVE NO IDEA THEY ARE REPRESENTING SCAMMERS. I would have left a ZERO star review, if that were possible.

I call for a free quote for my son's SUV which I state to him. He proceeds to take info and gives me a quote. I thanked him for it and said I would given the info to my son. At 1st he was extremely pushy & demanding about giving him credit card info. I said I'm not the one paying for it but I would pass on the info to my son. At that point he got rude and disrespectful so asked why was he behaving this way. Did he work on commission & he said no. So I said, "There is no reason to be so rude & disrespectful" & he got worse, I asked, "Why are you being so rude and disrespectful to a potential customer that is doing exactly what your ad on tv & online say free quote with a phone #." He hung up on me.

I took my car into BMW for an oil change. The following was discovered wrong during the oil change/Vehicle Inspection. Replace rear main seal and replace right valve cover gasket. This is what is covered under my platinum plan with CarShield. Rear main seal housing, leaking seals and gaskets... Needless to say CarShield did not cover any items on my vehicle. My service advisor was advised that it looked pre-existing (pre existing from what). However I knew nothing about it and my car is in for regular maintenance. This service is a joke and in my opinion they try to find a way not to cover your vehicle at all cost.

Needed to find out if my car can be fixed. And the lady was very nice. Looked it up and told me it can be fixed. Gave me the numbers and phone number and bring my car right to Firestone. Thank you so much.

They worked with me to get my car fixed and they made sure I got the best parts and repair cost at the same time, If though I took my car to my own repair shop. When checking the prices the repair shop wanted for parts. They were able to get a better price and had them shipped in overnight in order to save money and they warranted all the parts.

My experience with your company was great! Unfortunately I had to cancel for health reasons. Everyone I spoke with was very helpful, nice and understanding. From the beginning Casey found the best coverage and the best price. When I had to cancel, Michelle, I think was her name was very understanding and helpful.

A friend's car "died" and I was contemplating getting a new vehicle. Her need for a car and my need for a brand new truck happened simultaneously. I told her about the coverage offered by CarShield. She asked if she could it too. I called and the staff were very helpful and expedited the transfer of the policy. Thanks to all that helped facilitate this transaction. You "guys" are great!

This is a scam and a fraud, I had my car in the shop and I have the Gold Package, and nothing was covered, the window motor covered but not the regulator. It is part of the window, the front wheel was covered but not the sensor, none of the diagnostic were covered. The motor is supposed to be covered but not the oil gaskets which is a part of the motor, I am joining the class action lawsuit. ASAP.

Before talking to Ms. **, I was getting very frustrated of not being able to contact anyone regarding one of three contracts that I have with the program, she was very informative, and reassuring that everything in the contract would be covered.

Just call and get a coverage that will cover your "old Car." Mileage adds up so fast, with a job that you need a dependable car. Just call and be at ease with your coverage. Customer service was soo helpful in giving you options.

Emily, was very very helpful, polite concerned. Made it possible for me to get the coverage. Thank you Emily! She listened to me needs, and answered, with the solution. She made the price affordable for me. Again, thank you Emily!

Landa was very helpful. She email me information. Made sure you had the right address to mail out booklet. Very understanding. I am looking forward to see how it goes when I take my car in for repairs. Thank you for all your help Landa.

The rep I spoke to was polite and was able to answer all of my concerns. She was professional and very understanding. If I have to call again it would be a pleasure to talk with her. Thank you for all your help.

I used coverage. Was amazing help, mind free stress, feel free include roadside! It would be recommend to do referral friend. That will be satisfied and will be happy and will be thankful to us! God bless all people what need for... at Gerardo **.

The people are very friendly and helpful. They know what they are talking about when it comes to the service. They listen to you and don't interfere why you are talking. I will tell everyone I know about my experience and recommend this service.

Very knowledgeable representative and well mannered as well... I think I would recommend CarShield warranty to my family and friends. Thank you again for your expertise. I will do continue to use my coverage to bnb improve my vehicle up keep.

I would just like to commend the representative of the excellent work provided. I had financial issues and the representative took the time to help find a solution to alleviate my concern. I would recommend this company to anyone needing assistance.

Customer service representative was pleasant, attentive and knowledgeable and was helpful in terminating my contract. Contract was canceled due to selling the car. Should I need a vehicle service contract in the future, I will contact CarShield as they seemed to provide value.

When I received my confirmation of Coverage from CARSHIELD, there was a "click here to view or print contract." I did that and got a blank page. That was why I called customer service. Chloe said that she would get someone to e-mail me my contract.

My CC decline my first payment thru their fraud dept and I called them to accept for payment. They told me to resubmit for payment. I didn't want to pay late fee so CarShield took care of it for me.

I have a 2014 Cadillac CTS and the check engine light came on. I took it to my Cadillac dealer and they called CarShield to get approval for the repairs. Needless to say CarShield approve the repairs with no hesitation at all. Well worth the purchase.

I am cancelling with CarShield because I just purchased a truck for my husband. We have enjoyed your service and would recommend CarShield to our friends and family. It was a blessing to have service for our 2008 Ford Focus.

Purchased a Car Shield extended auto warranty for all 3 of my vehicles about 5 months ago. They don’t service there own warranties! They sell your account for services to American Auto Shield who has TERRIBLE RATINGS! Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership repairing said they would not sit on hold with this company after the second time they called.

I had my car in 7 days before they responded to my car dealer. They made contact and they covered only a few things. Wanted to send a used part to be installed!!! My dealer would not take, of course, so they charged 265 more to pay for new part... Who would put a used part in and then guarantee if you didn't know where it came from. Too much fine print, covered, but something was "torn" (dealer said as it was old) but you wouldn't cover. The reviews on the internet were correct. Paid 1800 per year to get nothing. Stay away.

Mazda Cx-7 - Very helpful and a business you can rely on. They will help you with whatever you need and make sure the job gets done. They will help you find whatever part or pieces you need for your time. Prices are negotiable.

Customer Service is outstanding! Understood my needs and quickly took care of my request. I highly recommend CarShield for car protection. I am pleased with the monthly rates considering the level of protection I am receiving. As they say "Peace of Mind for that next bump in the road"!

Help explain CarShield benefits and the importance of having car protection, I was very pleased with the patience the representative took to go over my vehicle coverage. I will recommend this services to all my family and friends. It gives me peace of mind knowing if in the event if something goes wrong with my car I am covered.

Very nice of the person helping me out with this company that if I get this thing going I'm going to have my son get this protection for his car. It's a lot cheaper for me to get him have for the person that helped me this CarShield.

I don't have to wait long for service and we had a friendly conversation. When I ask questions they were answer in a timely manner. They would also ask about the whether are my day going. When ask a rental all my questions was answered and about you all stop fixing the car at the mile of 3000 thousands.

First of all the hold times are ridiculous! My experience with CarShield was terrible. I bought a 2010 Chevrolet Traverse LTZ from Mid-Carolina Auto Sales around February 21, 2019, almost immediately I purchased a CarShield plan due to the commercials that portrayed them as a credible company for repairs. When my vehicle broke down, it ended up needing a timing belt. I was told by a Carshield representative that the timing belt would need to be broken down to be inspected by the adjuster. I had that done.

My policy was purchased and effective 3/7/2019. My shocks broke down and was in shop on 3/27/2019. The policy says claim can be filed in 20 days. It doesn’t mention after 20 days in policy. Dealership called to file a claim and was told that my policy was in waiting status and the work will not be covered so basically a waste of my money. I then called CarShield and was placed on hold for over an hour and dealership was hung up on several times and on hold for more than an hour as well. A bunch of liars with this company. I will never purchase anything like this ever again.

CarShield is a horrible ripoff - I bought a policy in good faith, and as it turned out I had need of some repairs within that first month of coverage. What a joke. NONE of it was covered. Timing belt - no. Water pump - no. Thermostat - no. Oh wait, they WOULD have paid for a new air conditioner compressor unit... but NOT the associated parts which are NECESSARY for proper installation... meaning if the new compressor then failed, it would not be covered because it "hadn't been installed correctly".

I would give them lower than 1 star if I could. I called to get a free quote, so that I could determine if it was something I could afford. I was quoted 135.00 for the Silver Plan and what the Silver Plan would cover. I told the guy thanks, I would discuss it with my wife and get back to him. He would not accept that. He continued to try to pressure me into making a payment of 135.00 right now. I informed him over 10 times I would not make any payment until I had the opportunity to discuss it with my wife and he still continued insisting I should make a payment now.

I only had my plan less than a month when I had a personal issue and had to cancel. They took care of me no questions asked. Thank you for all the great customer service and personal attention. Thank you.

It was a wonderful experience for me to see that CarShield really care about their customer. I told them I couldn't pay my bill and they went beyond and out their way to make sure I was able to afford my plan.

I signed up for this company for coverage and I was giving wrong information. They ask me for miles and I told him I wasn't sure. He said to, "let us know" when I could, I emailed them the right one and I took it to shop to have a repair. They said it was a problem with miles. After sending them 10 different documents to show miles was right, they still wouldn't except that and canceled me. This is a joke just to get money to sign up people and never pay for nothing, he told me to guess miles on phone. I did and it was actually over what it was that should have been better and showed them all the proof they ask for for 7 years of service and they still wouldn't repair my car. Just canceled it, bad business.

Customer service was great and helpful, also excellent and I would recommend this to my friends and family and awesome job and roadside assistance was also helpful as well and just everybody did a excellent job on helping me out.

Had my car towed in via their tow service no problem. Then mechanic did diagnosis and estimate a month ago, and neither the mechanic nor myself can get them to respond to us about car coverage and repairing my car?! Takes an hour of being on hold to reach someone if lucky - most of the time you have to leave message?! Try getting a mechanic to do that more than once- I lucked out and mine did it a few times- his call was never returned nor would the customer service rep from auto shield call him back!??

CarShield is the Company to go to. Coverage is for as long as you have your auto and transferable to your new auto with no change in payments. The customer service are very cordial and knowledgeable of their co. Can't go wrong with CarShield!

Called to qet a quote, which was a fair deal. However, when I indicated that I would not be purchasing today Scott the salesman said that if I don't purchase now the file gets closed with no option to purchase at a later date, so I did not purchase because I am not an impulse buyer. I will certainly not recommend anyone call to get a quote because if you do you will be forced into a purchase or forever be ostracized. What a shame! This product is advertised on The Sean Hannity Show. I called for a quote based on his recommendation. Too bad this is not an upstanding company

Transmission. Excellent. Didn't take long. I am very satisfied. With this company. Will tell all my friends and family about them. They are very nice. Great price. If you want to get your car fixed for a great price. Everyone should use them. Call 1-800-430-1705. They tow your car anywhere you want. And fix it.

We had to cancel our policy due to our vehicle being totaled in an accident involving a deer. The customer service representative was most helpful and sympathetic to our situation. We will be returning to your company once we replace that vehicle.

The agent was very nice when explaining my options. She answered all my questions, she looked for the best deal and made me feel good about getting coverage. One thing about the call was she made me feel comfortable and she knew a great deal about what she was offering. Didn't sound like she was reading from a paper.

Vehicle broke down and CarShield was a phone call away. The advisor got a tow right on the way and it was towed to the mechanic shop and thanks to having CarShield as my backup plan. I would recommend that all my friends and relatives get CarShield as their plan.

The customer service representative was very experienced, patient and customer friendly. Made me feel like telling all my friends to sign up for CARSHIELD. What I like most about CarShield is their 20 days grace period, was so worried that I have to wait longer before the coverage would kick in but was so relieved when I was informed that the grace period was only 20 days. Will be so happy to get my car fixed because I have spent a lot of money on the car already.

I obtained the warranty almost a month ago. My check engine light came in on Friday. Well during diagnostic the mechanic found axle issues. Carshield refused to pay. At first they told mechanic it was not covered. Which in my policy stated it was. When I called the rep told me because it happened 2 days after my grace period it was a pre existing condition which it was not. So basically they called me a liar. They look for every loophole not to pay. Please people stick with your dealer or manufacturer warranty. They even told the company they would have to send their own adjuster to go behind your chosen mechanic for verification. Smh it is nowhere near as clear cut as the commercials make it out to believe. Needless to say I cancelled the policy. I would rather pay out of pocket for the work rather than a false sense of security that turns out to be gas poured on a fire. Save yourself the hassle. God as my witness do not give these people your money.

Great customer service. The person was very professional and kind. He answered all of our questions. My husband covered two cars, because of the deals they offered. We are in good hands with CarShield. I will let my friends and family know about CarShield savings.

The person who sold me this policy advised it would pay for my bill. He did not specify that there are multiple ones to choose from, nor did he specify that this is only to negotiate the prices. I was sold a fraudulent policy and want a refund. My car has been in the shop twice. The dealer was advised I needed to explain the process to them. I went home and found an ASE certified dealer and took my car to them. It took 3 days for them to answer and they advised I should explain the process to them and they only advise and negotiate the prices, that they don't pay anything. So what piece of mind is that! And why would I pay hundreds of dollars to have someone negotiate the price for me, that is insane.

Customer service excellent, made available fax and email numbers sent to help with reimbursement of CarShield warranty. Thank you very much. We love you Arizona and moonlight in Vermont Hope uplander. Will run within computer tolerance governed by new installed thermostat.

Usually, reading your contract would suffice and answered questions are correct; not with CarShield. This is the only warranty company that I or the two auto mechanic shops had an experience as such. Initially, I was told that I could take my automobile to any ASE shop. Christian Auto Brothers evaluated the issue and CarShield's adjuster came to the shop and approved the compressor and associated parts, dryer, etc. However, I was then told by CarShield that their parts would have to be shipped in, with a minimum of three days for delivery. Because Christian Brothers did not accept shipped in parts, I had to pick up my vehicle and take it to another ASE approved mechanic.

I wanted to see was my bill pay and what kind of plan did I have. Wonderful experience. Helpful, knowledgeable, very respectful and good person on wonderful the end of the line with me to explain things to me. Thank you. She was so helpful and caring. Made me feel like a person not a number.

Very good to work with dealer's service dept. Had little to no trouble getting approval for the work to be performed. Very good coverage of parts and equipment for my car... Customer service personnel very courteous and pleasant to speak with... Only complaint is when calling it takes a long while to get through and getting to right person to speak with.

Great customer service!! Very attentive to my needs. And great reassurance that my needs are met!! I would recommend them to everyone that might need an extended warranty. Glad I found this company!!! Thanks for your service... You are appreciated.

Sorry to have to cancel. Marisa provided all the detail, took her time to ensure I got the information correct, and provided exceptional instructions to help me cancel my policy correctly. She was exceptional. As was the last representative who helped me.

It was total nice with all the experience that they offer me in the package deal. The company will explain everything to you and you will be satisfied with the price and the discount that they give. It's very helpful. I'll advise anyone to contact CarShield.

We are an automotive repair company with a customer who unfortunately purchased this plan. Had we known, we would have recommended another. We had to call 3 times, 1 to 2 hour hold each time, and when we reached a "person" they denied everything except a minor item. They stated that they do not cover worn items, only parts that break (and that is a maybe). Suggested that we tear down the motor and then they will decide. What? And who is going to pay for that? They know nothing about cars. We will not accept any more customers with this warranty.

CarShield, Maybe it is because of only a check engine light and that my 2012 Audi was not towed into the service department... The auto service department relayed to me this morning that none of my claim was approved by the d adjuster based on the information their inspector sent them. I had to get a rental car while I waited for their inspector and now, none of this is covered. I called CarShield after receiving the news from the auto service department that my claim was denied for fuel injector failures and a slow coolant leak that was discovered during the diagnostic. I called and it was almost an hour, before the callback prompt came on and once it did, I selected appropriately and never got a callback (at all today). I emailed and received a reply back to call 800-587-4162.

CarShield is the front man for a bunch of scam warranty companies who can't get any sales on their own, so CarShield brings them customers, like sexy demons luring unwitting victims into the clutches of a vampire. These well-trained sales ponies are your best friends--until they get their sale. Then they're out of the picture. Something wrong with your car? Warranty company denying your claim? Too bad for you! CarShield's already far down the road, counting their money, laughing at the sucker they left behind in the dust.

I’ve had CarShield for 2 yrs. I have a Mercedes. It had a issue where the service engine light wouldn’t go off. I took it to the Mercedes dealer. They had a lot of issues where they couldn’t resolve the problem. CarShield didn’t want to pay the deal the hourly rate & wanted to get a second hand part. Mercedes wouldn’t Warranty a Ford, etc part for my Mercedes. It cost over 2,500 to fix it & CarShield wouldn’t pay but a portion 'cause they wanted a cheap dealer. They then told Mercedes they wouldn’t pay our any more money. I canceled. Awful customer service. They left the Mercedes deal agent on hold for 2 hrs. I had to cancel cause they wouldn’t pay out to fix my car but I paid 1,400 a year for services. I’m going to file with the Better Business Bureau. I will pass the word on about their awful services.

Called because we just bought CarShield the day before. So we were new and had not received the email we were told we would get of policy and app. So I called. There was a mixup on our email address and we got that corrected.

Maureen was very patient, informative, and courteous, she did everything she could possibly do to assist me. I just have to do some more research before I make decision with a plan. I just didn't want a plan that I would be paying for so long.

I needed a tow truck. Called representative was very helpful. Called back in a timely matter. Very helpful. Explains the options completely. Made the experience very easy and explained in depth what the process was going to be. Very pleased with the entire process so far.

Michael was very patient and helpful and kind when providing services. He described in detail what my plan was and helped me to understand what I was paying for. I would recommend this service for anyone in low income that needs help.

Jessica you were awesome... I get anxiety attacks when I speak to people I don’t know and Jessica made me feel like I know her for years. May God bless you!!! Thanks for being a sport... and for making me laugh. Haven’t done that in a long time. Once again thanks.

Cancelled auto withdrawals and went to manual payments. Your person was very helpful and pleasant. Your company is the best and I would recommend it to anyone who needs it. I will use it again in the future if I ever buy another used vehicle.

I've had my car in the shop since January waiting for the American Auto Shield to say whether or not they're going to take action on the car. We've done it all. Spoke to the service rep, demanded access to the supervisor who utterly failed us, nobody calls back, they act really stupid. It's unbelievable and please, whoever of you CarShield people are going to respond to this review, don't waste your time telling that you're sorry that my administrator is an incompetent scam. You are also low quality because you're still referring people to low quality administrator. Disgusting.

The representative that assisted me was very courteous, professional, helpful and knowledgeable. The process was time efficient, informative and helpful and went smoothly. The representative Chris ** was at the same time patient sincerely concerned with assisting with the help that I needed. A very pleasant first impression experience, with CarShield. Thank you.

Ben and Jairo were extremely knowledgeable and helpful. They both knew their product extremely well and when I had to cancel the contract, there was no problem receiving my refund, which I obtained within 3 days. Very professional. Thank you CarShield.

Found charges on my credit card from CarShield even though I don't remember signing up. I have never received any paperwork from them either but they were charging my credit card 100 bucks a month for the last 6 months. I called them to cancel and had to get mad to finally get them to cancel. They kept trying to sell me more stuff. I would not recommend this company. I think they are a scam.

Updated on 03/23/2019: 2nd part of original review: It took 12 days to get thru to an Adjuster (and get repair authorized), and 3 hrs:17 min:56 sec on the phone (half day off work) to get thru the ordeal CarShield has set up to file a claim. Nightmare!

I got the policy 3 months ago for a used car with 140,840 miles on it. The person that sold me the policy inputted 148,056 miles into the computer. I needed to have the transmission repaired and took the car to the local AAMCO. Car Shield required me to have the transmission shop take the transmission out to the car to see if it could be rebuilt. When I tried to contact the adjuster I stayed on hold for one hour or more and the repairman at the transmission shop stayed on hold for two hours or more.

Representative was very flexible and understanding. I made a call for a change to my payment date and I was granted a date that was comfortable for me. I feel very grateful. I am looking forward to received excellent service from them.

Be very careful when you purchase any type of plan like this and make sure you are clear on what is covered and what will NOT be covered. In late 2017 I purchased Carshield for my 2008 vehicle with the knowledge of knowing that this vehicle would begin to need some major repairs due to the age and mileage (over 120,000 miles). I was correct. About 4 months into my plan I had brought my vehicle in because it didn't feel quite right. When it came time for my mechanic to contact Carshield for the repairs we were told NONE of the repairs needed were covered by the plan. I was facing over $4,000.00 in repairs and the insurance I purchased and was told that these types of repairs would be covered were not. I needed to have my entire suspension system repaired, and not one thing was covered. I then proceeded to cancel this policy that I had not yet fully paid for and had to purchase new vehicle.

Had to have repairs due to dealer refused to call in advance. Filed claim myself. No matter when I call I cannot get claim status. Promises by claims dept to call me back never happen. It’s been 2 months!

This is the company that put me into American Auto Shield. Their warranties go through them and this review applies to both. This is the first time putting in a claim on my Ram 3500 and it has already been a terrible experience. I have had to call them twice today the first time waiting on hold for 48 minutes and the second time waiting for 49 minutes. The inspection was done the day prior and everything was already determined by the dealership that needed to be prepared. Now today at the end of the day they decide that they need to look at my suspension for any modifications delaying the process even further. The second call was for the why was this not checked in the first place. All I got was, "Sorry for wasting your time, but can't do anything." Of course, this all holds up my rental car coverage as the claim has yet to be approved. No attempt at all to make it right.

My payment was on the wrong card and the day after my payment was due I was sent a payment notice in the mail. I was shocked that it came so quickly and expressed that to the representative. She agreed. So she gave me my senior discount and sent me on my way. Thank you CarShield!!

Between Mon 3-4 & Wed 3-6 I have been on hold with this company for five and half hours. I needed a new condenser and my mechanic was on hold with them for one and half hours. How can customers get pre-authorization for a service if none of the adjusters will pick up the phone? My experience with this company has been horrific and I would not wish this on anyone. Needless to say I am stuck with a $1000 bill.

I filled out a web form for a quote and a sales agent called me a few minutes later. I wanted a quote and some questions answered. The agent explained coverage and answered one question. The agent quoted $129 per month, and when I didn't commit immediately, dropped the price to $99 per month. I said, "Thank you, I want to think about it." The agent said, "What's there to think about?" I have not yet comparison shopped, and explained the coverage was an added monthly expense, and before I could even say I wanted to read the contract first, she hung up on me.

CarShield advertisement states Car Shield handles claims; they do not handle claims, they take your money, farm customers out to administrator's like American Auto Shield who farms out to "Stoprepairbills.com". They strung me along for weeks, 100's of minutes per day on hold while I was out tow and rental fees for a month+, by coincidence, after Car Shield subtracted another payment, the next day my legitimate claim was denied. I was directed to fake websites, I have pictures of them, documentation, I received "your claim is closed, hope your service was good," a week previous to official denial - I requested the denial in writing because I received many different answers for reasoning - never received the email.

The sales rep quoted me competitive plans/prices, was thorough when explaining each, professional and extremely efficient. I walked away knowing that I had the best deal for my money. I would definitely recommend this to my relatives and friends. The warranty covered All parts of my car that May be a concern in the future and it provides a towing service and rental car!

I just purchased a 2013 Sonata. I just wanted to get a "free" quote for this service. I went online, filled out their form and as soon as I hit submit my phone started to ring. I was at work so I couldn't pick up, but they called three times in five minutes. The fourth time they called I was able to pick it up and I had ten minutes. In less then four minutes the sales person told me that the warranty for my car would be $4,200 paid over 18 months and what cards what I like to put it on. WHAT? Way more expensive than the dealer. When I said no thanks it dropped 50%, wow! Right there I think it might be a scam. Now this "sounds" like a good deal but it's still a good amount of money and I wanted to think and talk it over with my significant other.

Put my car the shop today at 1:00 to have my window repaired. I along with the service rep at the dealership have been trying to get a claims rep on the phone to authorize payment for the job. I am still on hold 40 minutes and counting. What must I do. This is ridiculous and I am not happy with this. This is first claim for my car. Losing my patience.

Claims processing lengthy - We went to our local Chevrolet Dealer for repair. We told them we needed them to call CarShield first but they refused. Now we are having trouble getting reimbursed by Carshield. Is this normal or not?

Hi, I wasn’t sure what the expiration date on my contract meant. And, as I don’t want to lose the coverage, I called for some clarification. I got a satisfying answer. Thank you so much. I actually don’t have to use the coverage, meaning that there’s no problem with my car. Thanks.

I canceled the service after 2 months. This company is a POS. The specific issue with my truck (my AC compressor) went out. It took 2-weeks with over 6-hours of phone wait time to be transferred, transferred, and transferred again. Each person said, "No worries, it's covered on your plan." The truck sat in the shop and the only way to get them to move was to call and call again. In the end, they gave me a BS answer that it was a "preexisting condition." If something goes wrong, perhaps it was preexisting, but that's what it is for. They cover you on a specific date. DO NOT WASTE YOUR MONEY ON THIS COMPANY!!!

Agent: Ryan **. He was very proficient, knew his job, helpful, kind, enthused, convincing, and a good experience. Glad he was very knowledgeable and very patient. He was very proficient, knew his job well and educated and intelligent. Very good communication skills.

My experience was not pleasant because I was misled about my policy contract on what was covered and what was not. Instead of policy being broken down by category, it should also include what part is or is not covers.

Agent was informative, and polite. The agent communicated an interest in my concerns and endeavors. Hunter took time to explain all the answers to my questions. When I asked, Hunter spoke clearly to the level I could understand. Experiencing Hunter's customer service, yes I would recommend CarShield to my family and friends.

You get what you pay for! Try it, you will like it! It's like comfort food for your vehicle! I never used it, but I checked with my local mechanic to see what he thought. He told me that it is a good investment to protect my vehicle.

Either though I never had to use the service. The Customer Service I receive over the phone was excellent. In the near future, I will choose Carshield on mine next car and give recommendation to mine family and friends. For the price I got it was well worth it and inexpensive. The only probably I had was what will Carshield pay for if I needed it fix.

Customer service was very nice since I just order cover not use up my 20 of grace yet. So please sent money back I be need it. Not sure went a job will come. Will need to paid house bills and need gas to look for another job. Just spend 5,000 on a transmission so I want to have car cover. I quess I have to wait on this.

Great customer service with friendly, helpful, service representative. My two did exactly what I had called about in a timely manner. We saw the advertisement on tv for this company, and called to ask about it. So we are new members and have been happy with the service reps who set up our two accounts for our two vehicles, as well as auto pay for the monthly fees.

CarShield is an upstanding company. I have filed 2 separate claims on 2 different vehicles, and CarShield made those claims very stress free. I would recommend CarShield to my family and friends. The process of filing a claim is very easy, and their representatives are very professional and courteous.

The lady that I had experience with, was very good, she explain to me what the company was all about. And how the company help people with their automobiles, but I hope this company keep its word and hope one day a customer can get their hold car fix whatever the problem is.

My experience has been terrible with this company. I have call roadside assistance twice and never got helped. I been with this company since Nov 2018. And my claim has been cancelled twice. I called back to customer service which I got another person which tells me that I refused the tow that was set up for me. Which I never heard back from anyone. I felt like I been wasting money with this company. I hope they live up to what they are say about covering my auto repairs because they lied about the roadside assistance.

First, I didn't have to wait on hold very long at all. That is golden. When Chloe answered my call, she listened carefully and understood why I was calling. (I hit a deer with my car and the insurance company totaled the vehicle--and I subsequently was issued a salvage certificate, and then a new title when I purchased the car back from the insurance company.) She told me she was going to ask her supervisor because it was not a typical inquiry, and when she came back she said that she would refer my question to the correct department to handle policy interpretation, which makes sense to me. She also put a follow-up on my inquiry so that if my policy is voided by the salvage certificate, my credit card wouldn't be charged for coverage the policy can no longer provide.

Excellent customer service. Every detail was mentioned about my coverage. The lady I spoke with was named Ms. ** and she was very helpful nice manners and a cheerful individual. I'm satisfied with my experience and I'd recommend overs to give CarShield a try.

I purchased CarShield in early January for my 2015 Town and Country with 102,000 miles. As it turns out, we had an engine issue last week with a valve. I took the Van in on the morning of 2/20. The dealership attempted to contact them that day. The dealer sat on hold for 4 hours with no one answering. I called several times and was placed on hold too. I left a number for them to call me back and, of course, that never happened. The dealer finally, on the 21st got a hold of the Engine group and they told him an inspector would have to view the car. The inspector called and stated he might get there Friday but more likely Monday. So Monday morning he inspected the car and stated he would have to write up a report and submit it. That would be done within 24 hours. The dealer has been on hold with CarShield for last 2 hours trying to get approval to do the work.

Don't have my package yet for my 2011 Ford F-150 and I'm looking forward working with you all. I hope it will be a very good relationship in the future, I plan on keeping my truck for a very long time.

I wanted to make sure I have good savings which made me decide to buy a vehicle service contract and CarShield was the biggest provider that I know of. I've heard good things about them. The reps helped me out and I had a great experience with them. When I filed a claim last year, the dealership contacted CarShield and everything was taken care of. I picked them out because I need it. I drive a luxury vehicle, so they check my navigation and my transmission.

I bought a used vehicle and I didn’t know what was wrong with it. I considered the dealership in purchasing an extended coverage but I had a buddy that went through CarShield so I looked into them. Their rep, Norman, was very courteous and he had good knowledge of the different coverage policies. He was also willing to work with me. When I had a claim for a transmission, the dealership took care of everything. I just drove the car in and the dealership made the call. Then CarShield sent somebody down and verified everything. The claim went well and CarShield covered the work on the transmission.

I was helped out within a few hours applying, it was so quick and easy, and the representative helped me out accordingly to my financial situation. I feel so safe now and at ease that I can have my car repaired if anything happens within the engine or transmission. I am excited to experience the great repairs and customer service down the road if my car ever needs it. Recommended it definitely to anyone!!

When I joined CarShield the representative made sure I had the coverage I needed. He explained everything I needed to know. I work nights so it's important that my vehicle is dependable. Signing up with CarShield gave me peace of mind.

My experience was very pleasant and your representative took good care of my needs and told me about the plan that came with the gold plan. He described in detail what it covers and how my payment works. Thank for helping me.

Cordell was very nice and not pushy. I appreciate that. I hope that my experience with CarShield will be as nice as it was with Cordell. We didn't need the powertrain part of the warranty but didn't want to lose the other parts, so I went with the new car diamond plan.

The rep did a good job when I was purchasing the CarShield warranty. One time, when I had an issue with my vehicle, I took it to the dealer and the were the ones that took care of it. I was happy with the amount of coverage that CarShield provided.

Assisted me right away with the product that I purchased for my new computer... Considering that my old Dell laptop was no longer in use. The system was not going to let me activate on my new computer, so I gave them a call and they assisted me right away.

We have a car that is a little bit later model. And once we explained to CarShield what we wanted from them, they had the exact plan that we needed. The person that sold us the warranty made sure that we got the coverage that we wanted. And he worked with us on the price because we were really particular about what was in the warranty and he made sure he got the top of the line.

We never had the need to use your services, so really not able to give any feedback about that, but was totally satisfied with all conversations we had with all the staff while choosing your company, would definitely use this again if the need arises!

The people at CarShield are very professional and helpful with every aspect of the contract, transaction and everything that is related to the product. If they do not have answer for you, they make every attempt to find the correct answer. I tell everyone I know that CarShield is what everyone needs to look into. They are fantastic!

Highly recomend this protection plan, for anyone out there trying to have a peace of mind. Their plans are really great and fits everyone budget, don't wait for your car to break down and have to pay out of pocket to get your car fixed, get CarShield Now.

The coverage is a great value for the price!!! The price I paid was lower than I expected. The representative was knowledgeable, friendly & patient! He allowed me to ask as many questions as I wanted without making me feel like I was a bother...

Fast and extremely helpful. I really want to continue with CarShield but don’t know how to get a live person to walk me through the channels since I missed my deadline late. I was in the hospital for a stay and now at my daughter's for observation before turning home.

CarShield told me that my car has a warranty on it that I could have purchased. They gave me the descriptive details upon what it brings along with it, what it covers on it, and I went from there. It sounded legit. The purchasing process was through the phone. The reps were very helpful, friendly and cool. They broke down around the payment ranges and all that.

I heard about CarShield on the radio many times and finally decided to call. My car is the lifeline to my business as I am very mobile. I was greeted friendly and informatively by three service representatives. Each person. Kate, Blake and Scott were really warm and personable. I was offered a plan that was just right for me... and it was explained concisely. I feel really good about the transaction and I am so glad I found a minute to call.

I would like to say thank you for your services and I am looking forward to using your services again in the near future. I would definitely recommend your company to my family and friends. I also would like to say you're the best.

Blake was a very well informed representative for your company. He listened to what I told him and offered me an affordable, quality plan for my vehicle. Up until now, I have been unable to afford coverage for my vehicle, being that I am on a fixed income.

The engines' head gasket blew and the block cracked I had already had the protection before my car broke down. My mechanic said when I took it to the shop was after I got the protection not before. I am 72 years old and have little memory loss on dates. So I hope that all goes well in getting my car fixed (2000 Chevy Blazer).

I needed an extended coverage for my car due to its age and mileage. I looked at CarShield online after I saw their advertisement on TV and I contacted them. The reps I talked to knew all the policies but they were a little forceful. I wanted to shop around a little bit but they continued to lower their price point and since I felt comfortable with that they offered me, I went ahead with that.

Thank you for a great extended car warranty. I will return with more comments after my new coverage will go into effect. Until then, I can say that I am satisfied with the car coverage provided to me fast and easy.

Carshield rep was helpful on checking status of ticket for American CarShield, because their site has no update on my claim status, but she can see it on her system. I never have a problem checking with CarShield.

Representative - She was very professional on explaining the way I can get my refund from Carshield due to a bad experience with a dealership after they destroyed my new car even I never drove the car, so Carshield is the best warranty in the nation.

The credit union that I deal with would not give me a full bumper-to-bumper extended warranty on my ’08 Corvette. They would only give me an engine and power train. I got something in the mail from CarShield and it said that I could call and talk to them. So I called the number and talked to one of the reps. The rep said they could give me a full bumper-to-bumper warranty. It was a little more than the credit union, but it covered a lot more. It sounded like a good deal.

Thanks to your representative for his outgoing demeanor and professional personality. He was most helpful and polite and guided me through the process of enrolling in your policy. Thank him for me. Thank you.

I recently had some issues with my truck. My engine light came on and I took it to the dealership and they contacted CarShield. They had my truck for over two months, the first time. They said I had some bad lifters and they only address one side of the motor. And you’re never supposed to do anything like that. If you had any lifter issues in your engine, you should replace all those lifters. And now, my engine light is back on again. They called and said I need a pressure release valve, and CarShield did not replace that. They said because that’s a worn part. If my lifters’ a worn part, of course it’s gonna wear it out. They should rebuild the whole engine.

The best way to describe my experience is by stating that I knew I was dealing with an experienced person whom I enjoyed speaking with. She had expert knowledge on the coverage information without having to refer me to someone else.

Cancel 2005 Jaguar model S-type. Everything went well. I told him that my wife fell down and broke her hip and hurt her arm and not able to drive right now and for at least six months to a year. I will contact you when she is able to drive again.

Good experience. Hopefully will be of great benefit and bring some peace of mind. Answered my questions and went over the various plans to find what fit best for my situation. The promo code saved us money, I recommend using it. Representatives were very helpful. Thanks.

My Ford vehicle has a service contract from CarShield. It is for comfort and reassurance that if anything goes wrong, it can be remedied quickly. When I dealt with my rep, it was an easy and straightforward interaction. However, I had some issues that came up with the vehicle itself and I was extremely disappointed that they didn’t stand up for the warranty that I thought I was buying. The issue was essentially an oil leak on the top of the engine and it wasn’t covered.

The staff is great, they are very helpful in any way they can. I would recommend them to anyone. If they tell you they will call you on a certain day. You can count on it. You will get your call. Thanks to CarShield.

My apologies... this is a rushed response. I had a great customer service experience with CarShield. There was no hassle... no stress. They were there to help with my questions and concerns. Very patient and understanding. Even the cancellation process was not stressful. I will reach out to this company in the future.

First time buyer of CarShield. I hope all goes well. I like the plan that there is no contract. The person I spoke to on the phone made me feel comfortable ordering the coverage I normally do not buy over the phone.

Always paid my claims, no questions asked! Customer service was great, always friendly and helpful! I had two claims processed and they went very smoothly, no issues with rental car either. They made the whole process convenient. I would definitely recommend to anyone looking for aftermarket coverage for their vehicle.

The woman who took my call was very professional and was sensitive to my problem. She helped me set up my acct that makes it easier on me. I highly recommend your services to my friends and other senior citizens.

Agent I spoke to was very helpful and clearly explained the program to me. I have compared the coverage and cost with other companies and I think this is a good value. I hope to recommend your service to others.

My experience was good and I would recommend to a friend. I have heard nothing but good reviews about CarShield that is why I decided to purchase a quote today. My car is a 2006. It's getting older and I feel I should have the best protection on it.

This company is a complete scam. I called them up today and made a claim for my 2002 GMC Yukon SLT and I was told that they don't cover the seals or the block of the motor. Now when I bought the policy and went over their contract they said they did cover those parts. The contract is very confusing and I called the company and they reassured me that those parts would be covered well after I call the claims department and getting a very rude guy on the phone. I call the account Department and I explained to them that, "If y'all don't cover the block and seals then what am I paying y'all for." They said they could not refund me my money since it was longer than 30 days.

I saw a commercial on tv regarding this service, so I called with intentions of only getting information. After speaking with Doug, my rep, I was convinced this is definitely something I can use. The value for all the services you get is definitely worth it. I have a second vehicle and will eventually get it for that vehicle too.

I first heard about CarShield, from the radio (Grim) and the television. I've only had the extended warranty a month now but I am happy and blessed that this company helps people, try to find an affordable price, with extended warranties. We do need this, for our cars.

Amy representative was awesome. You need more like her. She made my day and brought a smile to my face on a challenging day. She is personable and knowledgeable of the service. Treated me like a person. It was nice to talk to a real person.

Didn't know if I could have my towed without having my deductible ready at the time of service. I was reassured. My towing will be scheduled for next week and it will be smooth sailing from there. This will be my first service thru CarShield.

Your plans and coverage were good, but my wife and I had discussed the subject and since we have sufficient funds to cover any conceivable maintenance problem we decided to cancel the coverage. Your representative was very helpful and polite and completed the required action in a concise manner.

My transmission in my 2007 Mercury Monterey is giving me a problem with slipping and a hard shift from low to high gear intermittently. I contacted the company that supplied the transmission and was told to contact CarShield. I contacted CarShield and I have to take the vehicle to an ASE Certified Dealer.

This company advertises excellent reviews for month-to-month warranty coverage. They tell you that everything is covered. My daughter called from the side of the road claiming that our 2012 JEEP Liberty with only 56K miles on it smelled like oil and there was a funny noise. We had the car towed to a local service station and they diagnosed that the front transfer case needed to be replaced. The part + labor was to be about $2500. It took days to get an adjuster from CarShield to the service center and after this wait, they refused to pay for the part and repair, claiming that we should have known that this needed repair months before, and that they weren't responsible for the repair (because I only had the policy for about 2 months).

When I called to get coverage on my classic 2003 Chrysler PT Cruiser Touring Edition, I knew it was out of warranty by over 10 years so I figured lets see what CarShield pricing would be to cover my vehicle... Oddly enough it's a typical start at "price", and when mention that seemed high, asked are you a "senior", "why yes..." "Oh, so we cannot offer you a lower "price"... then I said I'm going to think this over, was put on hold for a few minutes, rep came back with "if you purchase today I can lower that price even more"! PRESSURE SALES never get my vote or money. Guess they didn't get my message that I'm not interested because today I get another one of their sales letters in the mail. Thank you for keeping the U.S. mail busy!

I called customer service this morning to mail and or email me a copy of the booklet for the coverage services provided. Total time for the call from dialing to waiting and speaking with a customer service rep. took only six minutes. Thanks.

My account was cancelled due to a payment issue with Paylink and Rick from CarShield called over and took care of it. I have used your coverage and recommend it to all my friends and you can thank people like Rick for that.

After reading contract I decided this plan wasn't a good fit and decided to contact rep. I contacted Justin and advised him of my thoughts. Very helpful and friendly. The initial rep was also very helpful and knowledgeable.

My experience with CarShield is nothing more the very positive although I never had to use it. It was good to have. Only reason that I canceled was I could not afford it at this time. Thanks for CarShield.

It takes way too long to get things approved with CarShield. I got a service contract because I didn’t want a huge expense to repair if something happens, and the dealer filed a claim with them when I had an issue. But then my car was in service for nine weeks because of the back and forth with the company. They said they had to get the adjuster out again to see if they would replace the valve or not. It was just ridiculous. I also never got the reimbursement for my rental car.

I called just to get some information after listening to a tv ad about extended insurance. I was assaulted with rudeness, non-stop talking about the same things over and over and over again, loudly abusive and insulting because I wanted to ask my son about it. I finally had to hang up and went to the website to see all the negative reviews and was flabbergasted. The BBB sent me their info and they will not even give this outfit a rating, that's how awful they are! DON'T WASTE YOUR TIME CALLING. THEY ARE HIGH PRESSURE MASTERS AND MAKE THEIR MONEY FROM YOUR MONTHLY "contributions". I was really taken aback that they were allowed to advertise after reading about them. If you do have a contract with them, they will find every way possible to deny the coverage and you will be left paying the bill in full. Some people couldn't even get their cars back. CarShield is BAD NEWS!

Customer service is always standby for all of your questions. They're polite and correct. As for claims, we haven't done any so for but I'm sure they will handle everything profoundly and efficiently. Definitely recommended for everyone that looks for an affordable bumper-to-bumper.