CarShield Reviews

When I called to get coverage on my classic 2003 Chrysler PT Cruiser Touring Edition, I knew it was out of warranty by over 10 years so I figured lets see what CarShield pricing would be to cover my vehicle... Oddly enough it's a typical start at "price", and when mention that seemed high, asked are you a "senior", "why yes..." "Oh, so we cannot offer you a lower "price"... then I said I'm going to think this over, was put on hold for a few minutes, rep came back with "if you purchase today I can lower that price even more"! PRESSURE SALES never get my vote or money. Guess they didn't get my message that I'm not interested because today I get another one of their sales letters in the mail. Thank you for keeping the U.S. mail busy!

I called customer service this morning to mail and or email me a copy of the booklet for the coverage services provided. Total time for the call from dialing to waiting and speaking with a customer service rep. took only six minutes. Thanks.

My account was cancelled due to a payment issue with Paylink and Rick from CarShield called over and took care of it. I have used your coverage and recommend it to all my friends and you can thank people like Rick for that.

After reading contract I decided this plan wasn't a good fit and decided to contact rep. I contacted Justin and advised him of my thoughts. Very helpful and friendly. The initial rep was also very helpful and knowledgeable.

My experience with CarShield is nothing more the very positive although I never had to use it. It was good to have. Only reason that I canceled was I could not afford it at this time. Thanks for CarShield.

It takes way too long to get things approved with CarShield. I got a service contract because I didn’t want a huge expense to repair if something happens, and the dealer filed a claim with them when I had an issue. But then my car was in service for nine weeks because of the back and forth with the company. They said they had to get the adjuster out again to see if they would replace the valve or not. It was just ridiculous. I also never got the reimbursement for my rental car.

I called just to get some information after listening to a tv ad about extended insurance. I was assaulted with rudeness, non-stop talking about the same things over and over and over again, loudly abusive and insulting because I wanted to ask my son about it. I finally had to hang up and went to the website to see all the negative reviews and was flabbergasted. The BBB sent me their info and they will not even give this outfit a rating, that's how awful they are! DON'T WASTE YOUR TIME CALLING. THEY ARE HIGH PRESSURE MASTERS AND MAKE THEIR MONEY FROM YOUR MONTHLY "contributions". I was really taken aback that they were allowed to advertise after reading about them. If you do have a contract with them, they will find every way possible to deny the coverage and you will be left paying the bill in full. Some people couldn't even get their cars back. CarShield is BAD NEWS!

Customer service is always standby for all of your questions. They're polite and correct. As for claims, we haven't done any so for but I'm sure they will handle everything profoundly and efficiently. Definitely recommended for everyone that looks for an affordable bumper-to-bumper.

Called the customer service and told me that we're having issues... Truck has been in the shop for almost a week. Cant get approved for parts because the company wont answer the phone waited 20 mins and 15 mins several times - tried online claim not available. I have paid for this service and it's basically unusable when I have needed it this week - called for 3 days...they are happy at Car Shield to take payments however they only refer you to the claims dept for no one to be available to answer any questions. Eventually I need to get my truck back so I dont have to walk or hitch rides with other people.. this is ridiculous period.

Emailed through the site expecting an email in return. They called every 30 minutes until I picked up the phone. Once on the phone, and after a transfer to my "specialist", I was given a non-stop sales pitch of how great this coverage was and how lucky I was to have called. I didn't have anything to compare the price to, nor was I ready to commit without researching the company more, so I politely tried to get off the call. The salesperson was completely relentless in trying to push the coverage, even when I told him I would think it over and do my research. I told him I wasn't ready to commit and he actually said "You're never going to be ready to commit." I hung up at that point. If you are confident in your product, let me find out for myself.

My representative Doug was helpful and laid out my payment plan history as well as outlined how many payments I have remaining. He was quick, easy to understand and very professional. Thank you Doug period. I do like to thank CarShield because without them I will be unsure about driving my vehicle everyday as much as I do. With them I know that I'm able to afford any mechanical problems that may come up.

This company has multiple BBB complaints filed against and about them. The excuse I got was that they did not want to pay into BBB for accreditation. That said, the coverage is not as good as they present themselves to be and furthermore, the undue long lengthy waits on hold to speak to a claims adjuster is just nuts. They want to use only the parts they want you to use (more often than not, from wrecking yards and not new), and the delay in obtaining parts from their sources is unreasonable.

We just joined this morning. Now canceling! I spent 134 minutes on hold. My husband spent 120 minutes on hold. TOTAL 254 minutes just today!! Too much back and forth between CarShield and American Auto Shield... With NO resolution! Also filing complaints with BBB, etc.

Yes you are a good company to deal with and very friendly and helpful people. Would recommend to each and all my friends and family. Thank you for the great service and help you have provided to me. Again thanks for assisting me with my questions.

CarShield has done me wrong for an odometer reading that exceed 1,000 but spoke to agent about this before even going to the mechanic. Now waiting four days so they can accept the job to be done when they just canceled my policy at that moment. Now I have to pay my own way to get my car back. Thanks for nothing CarShield. Lost 160.00 in your pocket now.

Got CarShield on November 1, 2018. Paid $130 per month for the last three months. I have a 2013 Cadillac Escalade that I only use for winter. I explained to the salesperson that sold me the contract that the car was only use for winter as I have two other vehicles that I use when it is not snowing. He told me that was fine. No problem. Don’t worry about it.

Operator wanted credit card info without explaining plans prices, just wanted the 295.00 deposit. I told him he should be in JAIL and I would contact the Better Business Bureau, This company is a scam, ripping off Americans. DO NOT GET BURNED BY THESE PEOPLE.

My brother had CarShield and he had been saying nothing but good things about it so I went with them. When I had a problem with my AC unit, I took it to the Jaguar place but they didn't fix it because it was working. The guy there told me to video the unit showing that it won't come on so that was what I did. When we went out of town, the AC unit acted up again and we brought the car back in. CarShield took care of it and it took three days to get it done. The service was great.

Thank God I didn't put my Mercedes warranty with CarShield. I just got off the phone with my local BMW dealership and the first thing my service advisor mentioned was that he was on hold for more an hour just to speak to someone, a first out of the many car warranty companies he talks to; he then went ahead and mentioned that CarShield will not honor a faulty Oil leak repair I took the car in for which other warranty companies would honor.

I had CarShield cover a wheelchair van. It's a conversion, so it's very expensive to replace them every 50,000 miles. While I could handle any of the financial issues with the modifications, like if the lift breaks or anything, the bigger issues are if something very big goes on in the car, like the transmission or the engine. But when my transmission went out they took a long time to approve it, and all the documentation they want going years back were something most people don't even keep, like oil changes, transmission changes or tune-up documents. My car's over seven years old, so it took me a while to go through tons and tons of paper to find it

I took my truck in for a free 40 point inspection from AAA (great company). I got a call that there was some issues. I told them I had extended warranty. They said it would probably be covered. They tried to call CarShield on Tues. 1-22-2019 - were on hold 2 hours. Finally on Wed. morn. tried again - on hold 45 min. Was told a claims adj. would be out. I got the same reply when I called. We got no service after that. Wed., Thurs., Fri. between the repair co. and I on hold 12 hrs. and when we talked to someone 10 different answers. The claims department on Thurs. evening said they didn't have anyone assigned yet and if I didn't like it cancel and I could be replaced. Not in those words but close. This is Sun. night - still no answer and they are close. Remember if you are a customer or were thinking about it don't because if you end up needing help YOU CAN BE REPLACED!!!

When I called the representative that helped me went out of his way to get me the best deal. He had to call me back and he did at the time we agreed upon. I am glad I signed up for CarShield and I feel safe knowing they are there if I need them.

Getting a extension on billing. Good service from the Rep. She went over thing that I for today plus she explain and answer all of my question and after she ask did I have any other question and concerns about anything to with my account.

Call CarShield just to explore the possible policy, without explaining anything the so call "Specialist" Williams ask for my credit card number. After I said, "No thank you," he mockingly said, "Good luck on your repair." I don't need a repair right now, just thought it was a good concept, this company need some serious training with customer services.

Brought my BMW in for a valve cover leak and check engine light on with a engine miss. The warranty is 176.00 per month and in contract says it covered. They denied the coverage saying it was a problem long ago. Have had warranty several months and approximately 5,000 miles. The people were very rude and denied it and was no help whatsoever. Have been lied to several times. Hope this will help someone else. Beware!!

I was very satisfied with the help I received and the representatives was very kind and helpful. I will recommend CarShield to others. They have always been helpful when I called them for help. Keep up the great work.

I spoke with a rep named Josh. He was very professional and gave me the information I needed. He was very patient and kind. I’m glad I signed up with CarShield! A great experience thus far! I feel a lot better knowing I have exceptional coverage for my car.

I contacted CarShield today. I spoke with Ms. Maureen this morning and she provided excellent customer service. I had called and canceled my contract previously and it had not been canceled. Maureen immediately spoke with her supervisor and informed me that it would be taken care no later than the next three (3) days. That's what I call taking care of your customers. Thanks Maureen.

When we talked to your help on our transmission, we was told that we had to wait 20 days so they would not be able to help us with this so we had to come up with the money ourself to fix it so I feel that at this time with them our money situation it is best not to pursue this insurance because we don't have the funds.

Nightmare of a claim experience. I have had to make many phone calls but must admit your staff is VERY professional and eager to assist. VERY good customer service training!!! Too soon to evaluate how complete process works as the vehicle is still at repair facility.

Was very helpful in solving problem. Girl was very understanding about what I need to do to correct my mistake. Will follow up in a few days to ensure my coverage is what I need to protect my truck. Thank you for your help!

Both representatives were very professional, very well spoken, and friendly! Mr. Ben **, and Madeline (no last name available). It was a pleasure speaking to both of them! I commend you CarShield executives for having a great staff. Thank you & best regards!

I purchased American Carshield Dec 14, 2018. Around the 8th of Jan 2019 I started getting a loud hum sound from the front of my Ram. I went to my local repair service. They drove the truck, heard the sound and said I had a front wheel bearing going out. Not wanting a breakdown on the road, I asked them to do the repair and had them call Carshield. Their first call was a 4 hour plus hold. They tried calling the next day and had the same delay. I finally called Carshield and the lady put me on hold and did call the facility. I was then told we had to wait for an inspector to check it out. When the inspector came, he did not even drive the truck to hear the bearing sound. He said I could drive it a couple thousand more miles.

Getting a service contract for my vehicle was the prudent thing to do and CarShield was recommended on talk radio. They're better that my previous auto warranty provider since they have a more comprehensive coverage and they were easy to work with. Everything was pleasant and professional with the reps. Since the purchase, the customer service reps have all been courteous and responsive. I have filed a claim for service with CarShield and in their claims process, they were not contentious and didn’t try to not pay. As for the cost of the warranty, the quality of service that I've received from them has certainly been worth the money. I'm very impressed with them. I’ve recommended them highly to other people and even my local Mercedes dealer has started recommending them.

Exceptional customer service by Derrick and great value for the money! Highly recommended for others to get and I'm very excited to be a part of the CarShield Family. Please continue to keep up the great work and thanks for all you are doing!

My daughter's transmission in her Cadillac SRX started slipping 8-months after getting CarShield. The Cadillac dealership said it was a bad torque converter. CarShield sent in a 3rd party inspector to inspect the car. His result was it was damaged due to excess fluid in the transmission. IT'S A SEALED TRANSMISSION!!! The Cadillac dealership head mechanic stated on his report that the 3rd party inspector checked the fluid after they went for a test ride which caused the fluid to expand due to heat and resulting in a false reading. After faxing over the report to CarShield and the head mechanic from Cadillac speaking with a supervisor from CarShield, they still denied our claim. Continuous calling will not get you anywhere. They would put you on hold and never return. The worst experience ever. Never again will we deal with such a ripoff company.

I had to call about a Billing issue. The representive was very nice and understandable. Her customer service was very, very good. I have nothing negative to say about my experience. Keep this type of service up and you will have a customer for life. Thank you.

Called to get a quote and the girl said they only offer a 10 to 30 percent discount. Wtf. And she was rushing to get my credit card info. That is when I hung up on her **. They think they can make a buck by lying to people. They should be arrested and taken to prison.

I called CarShield to see if they can match another competitor's pricing on vehicle protection. CarShield beat the competitor's price and kept my status the same. I'm extremely satisfied. In the past, I've seen the commercials of CarShield and thought that maybe it could have maybe a scam but truth be told, there is no scam. CarShield offers the best protection for the best value ever. I will recommend CarShield to everyone I know.

I bought a used car and I purchased a warranty from CarShield. I like the benefits that they have provided like the extended warranty for 125,000-mile. It's one of the best ones in the market. When I purchased the warranty, their rep Sean was very nice and professional. I asked him too many questions and the whole process took about an hour to finish. I filed a claim for a faulty oil leak in the head covers and they fixed it within two days. I am very satisfied with their service. I feel secure having the standard vehicle protection plan. For my next car, I will be calling CarShield for coverage.

As a brand-new potential customer to CarShield: I found their professional and detailed TV commercial on CNN to be quite convincing, which prompted me to make an exception and to actually respond to the infomercial and call them – I almost never did/do that! Soon after my initial email inquiry, a representative calls back. Having conducted extensive online research on the company followed by reading numerous reviews, and after subsequent Q&A session with the representative, I felt the entire experience was impressive, all around, and hence I decided to go ahead and join their warranty program!

I purchased my car with 20,000 miles on it and I wanted to make sure that I have an extended warranty in case anything happens. CarShield seemed to have the best price and offered the most coverage. I ended up purchasing some kind of platinum coverage that covered everything like the engine and all the bells and whistles.

The reps are fantastic! They made me feel very comfortable with my decision to buy an extended auto warranty!!! I highly recommend this company to my friends and family. I hope I am right as I haven’t had any claims yet but time will tell.

I was VERY impressed with the customer service representative Leonanda... She was extremely knowledgeable, pleasant and insightful. She is such an asset to your Corporation. I hope to deal with her ANY time I have a problem. She deserves a promotion.

I’ve been with CarShield for years. I re-upped the warranty last year, but I had it for five years before that. My vehicle contract was about to expire with Ford and CarShield had sent me something in the mail, and I went with that. A few months ago, I had a claim for my car. The dealership submitted the claim for me. It was the first claim and CarShield was absolutely awesome and was right on it. They sent out an investigator to check it out and they approved it and got the work and everything done. I had the car back in two days. CarShield has done fine for me and I was happy with it. The cost of the warranty was affordable too.

Be very careful considering a warranty from this company. CarShield sells you on a comprehensive warranty, which I found out the hard way is actually very limited. I brought in my Mercedes GL 450 for repair and was turned down for every part. Ended up having to spend $5k on repairs, with no wear and tear parts replaced. Zero coverage for a supposedly comprehensive plan? Plus it took them two weeks to decide on the claim, so I’m out car rental costs as well. Needless to say, cancelled policy immediately and can only hope others do not fall for the same trap.

I absolutely love CarShield. They will cover any necessary repairs for a cheap monthly premium. I'm thankful to those who set this plan up for me, without them I wouldn't be able to return back to work doing what I love... which is helping people!

My credit card was compromise so I add my checking account on to my account with your company. And your customer service rep was very courteous, respectful and nice and it was a joy to work with her. Thank you and God bless.

Customer service is great. They are friendly and want to ensure we have to the best protection at an affordable price for your monthly budget or needs. Thank you very much. I will have all my vehicles protected through CarShield.

Excellent service. The young lady was most helpful and knowledgeable. Thank you. As long as you have people working for you as personable and knowledgeable as this young lady, you will keep my business.

We sold our car on a Saturday evening. Our next monthly contract renewal was the next day on Sunday. We called Monday to cancel. Technically, this was too late to get a refund according to the contract provisions. Bur CarShield truly went the extra mile and considered the "spirit of the law" and not the "letter of the law". They gave us a refund. We are very grateful.

I am writing about my experience with CarShield. The Sales representative I spoke to had a listening problem. When I told him I wanted the transaction to be ran on the 25th, he kept trying to make the sale today, 1/5/2019. Because of his tactics, I am giving CarShield a negative rating. If you have a late model car, use the factory warranty. Before you sign up for CarShield, think twice. If you don't need it, don't get it. Save your money and your time.

So I called today for a quote to see their rates to cover a 2016 Hyundai Elantra. Carshield advertises to have the best deals and customizable plans however their rates are way more than their competitors' and my car insurance! $295 dep and $123 monthly. I spoke to Philip the sales rep and as I explained I was just calling for a quote. After receiving the quote Philip (who tried to use the tactic "it's just 295 down") goes straight into how would I like to make my payment credit/debit card. He did not think to ask if the rate was affordable (as they claim to have affordable rates etc). I told Philip that I would need to think about it (think about the deposit) and he hung up in my face! Literally just hung up. Again, he did not think to ask if the rate or deposit was affordable or attempt to make a payment plan or so (as many salesman would). These people are just trying to make a sale for their high rates.

I have had a couple of repair request and the experience has been wonderful and stress free. This is the best investment I have made. Customer service is excellent and reliable. I recommended Carshield to my family and friends almost every day. Thank you.

The CSR work with me well. He understood I had to talk it over with my wife and he call back on time and as of today am a proud member thanks to Mark. He even stood on the phone while I was busy at work. Great CSR you have there.

I had my questions answered. I was not sure if the emissions were covered or not, and was informed that the mileage was too high to have them covered. The representative was very upfront and honest with her answer.

Working with CarShield's rep was easy. He was professional and he knew what he was talking about. He gave me a new car policy since I had low mileage on my car. I felt good, but I didn't feel I was getting taken. There was a time when I had to replace the radio. It was a touchscreen and it had spider-webbing or cracks on it which kept getting bigger and bigger. Eventually, the touchscreen didn't work at all because of that. CarShield sent somebody over to look at it which kind of surprised me because I have a 2014 Cadillac SRX and they said this is a common problem with the car. I had to wait for somebody to come to look at it before they will fix it. It took a few days extra, but it got done. They took it to the dealership and told the dealer to replace the radio.

Starter quit, at a bad day when everything was closed so I had to wait till the office was opened, and they did the best they could to get my car into a shop as soon as they could and got the part right away. Thank you so much. They also kept in touch with me as the auto shop did on what was going on. :)

My children bought me a new vehicle over the holiday as a surprise. I am thrilled. I will be driving a 2017 Ford SUV with low mileage. Still will keep you in mind and definetly would refer CarShield. Thus far everyone I have talked to there has been great and knowlegeable. Thanks.

I needed a service contract for my vehicle and I heard that CarShield was good. The purchasing process went fine and everything was efficiently done. Whenever I need to put in a claim, I go into the garage where the workers are, hand them the card and they take care of it. I've already filed a claim and the process went very smoothly. I've been very pleased with CarShield and I highly recommend them.

Nick, was kind, considerate, and very patient in answering all my questions. When I had to call back, I spoke to Samantha and received a pleasant experience with her as well. As a senior citizen it means a lot when treated request while spending your hard earned money.

Was able to give me a great discount and was able to pay it off and save at least 3 payments and that mean a lot to me at this time. The person was talking to knew the process and gave a better discount than the lady I was talking with last month.

It is one thing to be loyal to the company but he was not listening to what I wanted. He was talking over me and did not care to listen to me. He became argumentative and condescending when I told him that the package was not the right one for me. I wanted a more comprehensive coverage but the company will not offer that comprehensive coverage due age and mileage. At this point is when the salesperson I talked to started to get very aggressive and rude. I disagree with the information that was presented and he started to argue with me about what is fact and opinions. He was overbearing and he feels that his opinion is the gospel truth. I told him that I was going to look for a better option because I wanted a comprehensive coverage for my car. I will never buy anything from this company.

I was provided excellent customer service and agent very knowledgeable of product provided. I am very please to have this coverage and will spread the word on what has been offered to me. I highly recommend this service to anyone that is about to run out of their car warranty.

I liked CarShield's price and the fact that they can cover my car. I felt pretty good about the way they helped me out and how I worked with their reps. I had an engine issue one time and the entire process took 9 months. However, they have a strict mechanic and they only pay through credit card. So, if the mechanic I'm working with doesn't take a credit card, I would not be able to deal with them. Nevertheless, I didn't have to deal with CarShield a lot because the mechanic took care of most of those. The process was easy overall.

I was buying a 10-year old car and upon researching, getting a CarShield warranty looked good. I got the best package they had. A month or two ago at the Mercedes dealer, I submitted a claim and CarShield covered everything. They dragged on a little bit but it was fine. They fixed everything under the warranty and I'm very happy.

Good customer services with respect and listen to your comments. She was eager to solve your problems and give some suggestions. Also the representative advice about other plans that they had available to customers. After my situation were take of she asked me if can help me anything else!

"Professional Protocol", is what comes to mind in my introduction to the CarShield protection. Very precise and to the point which gives me hope of reassurance that when I need help to stay on the road, CarShield will be there, thank you!

I got a phone call about extended warranties and ended up getting it with CarShield. They were the first warranty provider when the warranty with my truck expired, and the only hassle I had was the actual claim. I was having AC problems with my truck and when I was calling the ones from the claim, they said that I can’t make the claim. It has to be from the dealership to make claims. We were like that back and forth for a while. It got a bit frustrating, and then not having the vehicle made it even worse. We got it squared out after the third day. It was two different guys that I spoke with in the claims department. I also called several numbers before I can try to get something done.

I call in to make a change to my account and it was made immediately. I was not put on hold for any long length of time. My CSR was very professional and courteous. I would definitely recommend CarShield to others.

I had a 2010 Audi and I used the Carshield services twice. One time just for the towing services (which they paid for) and then another time when I had to get some new fuel injectors and spark plugs etc...which totaled like $780 and I had to pay like half of that out of pocket ($331). So after 2 years of faithfully paying $170 per month with these people (Carshield) I had a major issue with the Audi (cylinder misfire low compression) which for repairs cost up to $4000, they refused to pay for any of it and tried to make it seem as if it were my fault, so I ended up trading the vehicle for a brand new one. I don't know how some of you had a 5 star experience with this company but to me they sucked. Simple as that!

Mike was very thorough and gave us the package I talked with another representatives almost a month ago. I was very pleased. I hope the claim service is as good as the initial discussion but I hope we don't need to use it.

I feel I've made the best possible choice in coverage for my vehicle. Customer service has been A1, and coverage looks to be top-notch. I sleep very peacefully knowing that my new luxury vehicle will be taken care of in the event of any unfortunate mishaps. I plan to recommend CarShield to all of my military and civilian friends & family members.

Thank you for being there CarShield whenever I might need you. I am happy to trust that you will always be there. Just a phone call away. I have a 2013 Ford. I love the way you treat everyone. Thanks CarShield.

I am a new customer but I am very satisfied. My experience has been great. l would definitely recommend CarShield to anyone of my friends and or anyone else. I have yet to use their services but according to popular belief I'm in the right place.

I had a couple of people who referred me to CarShield. I checked out a bunch of different companies and CarShield was the one I really liked the most. Everything seemed to be okay, except for the fact that I had to wait for an adjuster to come and look at my truck. On Friday, I took it to the Toyota dealer. CarShield didn’t want any more miles put on the truck. I had a computer module go out. They didn’t know whether somebody could come on Friday and look at it or whether it’d be Monday. They told me they knew what the problem was and how much it would cost but they couldn't do any repairs until the adjuster would come out and approve it.

Since getting the news about a possible repair of thermostat your staff were very helpful and informative. I have misplaced my documents and your staff is kind enough to email all policy and advised me on not allowing the repairs to be done till it is approved.

Changing contract to a new owner - An excellent experience. Rep was very friendly, courteous and professional. He explained clearly what was needed on my part and a letter would be mailed to me. Everything went very well and I appreciate your help to make the transition.

I called to request a new warranty book. The customer service representative was friendly, knowledgeable, and helpful. She offered me the option of getting the book as a pdf via email, which is preferable to me. She also told me that there is an application I can download which will streamline any future claims.

This company along with others like it will bug you with advertisements in the mail AND tons of telemarketer and robocalls until you do things you would not normally do. TAKE MY NAME OFF YOUR LIST! Not interested in anything you have to sell!

My car needed a transmission and alternator and both times that my car was taken to the dealership CarShield tried to pay for my car to be repaired with USED parts. I had to wait more a little over 6 weeks to have the transmission issue squared away and they only wanted to pay less than $200 for an alternator. An alternator for my car is $700 but I would've had to pay the remaining balance. That sucks being I already was paying CarShield $165 a month. I dropped my services. They are not worth the money.

Absolutely unreal. I called to see about an extended warranty on a 2014 Porsche with 2600 miles on it. They had a plan called the diamond planned but they are asking me to pay upfront $129 before I can even see any paperwork on what covered. I told them, "Do you not have a sample contract so I can see in writing everything that’s covered under this extended warranty" and the answer was, "No. You need to pay the money upfront $129 and then we will send you the contract and you can see what’s covered". Bottom line is I will look elsewhere.

Today I contacted them about their services, as I'm in the market for extended warranty on my MINI. The first guy on the phone seemed nice, but when he put me in contact with the sales guy, it was totally different. This guy was very pushy and condescending. He told me about a deluxe package, but when I asked if there is another option he dismissed the idea and said I wouldn't want that one. He seemed annoyed when I asked other questions about the total price and why do they only have a 36K mile plan. Then I told him I would not buy on the first contact, and still need to evaluate my options. He proceeded to be a bit too aggressive even after I told him it wasn't how I wanted to go about this. After a couple back and forths on that, I had to hang up. If they are a solid company, they should not have to employ such aggressive sales tactics or have arrogant sales reps! After reading the other negative reviews here, seems I am dodging a bullet.

I received a call from Carshield. I decided to pay in August believing in the service. I had already fixed everything on my car at 190,000 miles. I paid for the service. 3 months later I needed a transmission, after going through the loopholes I was told I had to sign for a diagnosis which means take the transmission out. Long story short they refused the claim and refused to pay to put my transmission back into my car. DO NOT TRUST THEM OR THE BETTER BUSINESS BUREAU.

CarShield was on the radio that I was listening to and it sounded like a good deal. They were able to prove that to me and their customer service was really good. There was a recall on my vehicle and I paid a lot of repairs out of pocket. I filed a claim which was very easy and I was reimbursed. The lady that I was dealing with communicated very well and kept me apprised of the things that were going on with the claim. The quality of their service is excellent and I especially enjoy the fact that although I have a bit of an older car, CarShield affords me the opportunity to be able to go to a dealer for my repairs. Other car providers have been calling and I keep telling them I've got CarShield and I'm good.

I have been with CarShield for over 2 yrs. We are on the National do not call list. I get at the minimum of 3 phone calls a week. Each time I inform the 3 people I talk to that we are on the DNC list yet it continues. Why would I toss 2 yrs of payment in the trash? Why would I work with a company who insists on calling despite being told the above? Leave us alone!!!

Called in to cancel coverage. Representative treated me like a family member not a traitor. Great company. Will sign up when my Endurance runs course. I am going to tell friends, family and business associates and clients to call CarShield first.

About a year ago, I had about 85,000 miles on my car and I drive my car three hours a day every day so I decided to get a service contract. A lot of the other auto warranty providers that I get spam phone calls from, I find very offensive. I didn’t appreciate that and went with CarShield. A couple of months ago, I had a claim and it was no problem at all. I sent the car to the dealership. They then called me on the phone and they called CarShield. I had to leave the car there for a day. As soon as they verified there was a problem, they ordered the part, replaced it, and I had it back. It is very expensive to a degree to which I’m actually gonna use it but it was good service.

My sister had told me what she had experienced when she went through CarShield, and based on that, I decided to go with them as well. Once, I called in to find out whether something was covered and they said that basically, I did have a warranty. I had to take the car to the dealership and find out what was going on with it. I was initially told that the issue was because of my window, that it might be the switch and that it was covered. But when I got to the dealership to get it fixed, I was told it wasn’t gonna be covered. I ended up having to pay for the fees.

Questions answered in the right amount of time. I had a need and my need was met by. I needed more information and I was answered right away, I needed to be reassured about my account and CarShield did just that.

The service contract for the vehicle was purchased through the previous owner. He told me he worked with CarShield and had the car serviced, and he said that he was actually happy with them. So, I had him transfer me all the documents and all the paperwork for CarShield. I paid his late payments, the transfer fee, and I've been paying since then.

Steve was the agent I was talking to. He uses high pressure to try and get you to pay for a plan that you have yet to discuss with your spouse. Is it okay for you to get calls at work that take you from your job to discuss things like this. I want to work there! He wanted me to agree to the Gold plan and make a payment that I needed to discuss with my husband. Instead of offering to have someone call me back at 5 pm. He said I should feel honored that CarShield accepted my car because it was over 10 years old and if I call back later I may not be accepted. My car is in excellent shape. It only has 72,000 miles on it. We have had it for 5 years. It is obvious we take care of the car. This tactic speaks very poorly for CarShield and I did speak to my husband when he called me at lunch. He says for this treatment there is no way CarShield has anyone's best interest in mind.

I called and discuss vehicles. Told him that I no longer had one vehicle and they asked me if I had another one. And I said yes I do and proceeded into taking care of that and actually cost me a little bit less money and that was very well appreciated.

Canceling coverage due to selling car - it was a fast and easy process to call and get the cancellation. I will definitely call back when the time comes with the new car I have. It is a valuable service for those like me who want to keep their car longer and rest easy that coverage is there!

They do a great job of satisfying their customers. I would recommend to others to join, no hassle, polite and friendly. If you're looking for a great repair service provider look no further, I'll rate them outstanding. You can be at ease with repair service from CarShield.

The agent was very polite and understood my problem here at my home. I am still with CarShield and I was going to cancel my account. Now I can start back driving in Jan 2019 due to my wife's stroke in Aug of 2017.

Excellent information was given to me by Don a customer rep. He told we what I needed to do to cancel my policy. Every other customer rep did not give me the right info. Been calling for 3 weeks and was given wrong info. No callback nothing.

The gentleman who helped me was patient, personable and helped me afford the top plan. I hope my experience going forward is as good! I was nervous about being scammed but your reviews online are good and I can have peace of mind in case I need car repairs. It was your commercials on TV that first got me interested. The gentleman on the phone was very infomative as well. I like that the towing is included and that the dealer will work with CarShield when I do need repairs. Thank you.

Starter went out on Saturday not knowing that CarShield was closed on the weekends but now all I have to do is get my car to the shop and they said to give them the claim # and contract # and they would take care of the rest.

My warranty expired and I got CarShield. Their coverage sounded good. They covered almost everything so I picked them. So far, it is working fine for me. I filed a claim for my computer. The radio would not come in because the computer was messed up. I took it to the dealership and they fixed it right away, same day. CarShield took care of it. I won't recommend anybody else but CarShield. I told my girl who got a new car that she needs warranty on that thing and that CarShield covered my computer and my radio, and no other company would do that. CarShield is the best warranty I’ve ever seen.

I bought a warranty with this company last year. I decided to cancel it because it became too expensive. I never used it, so I wanted a refund. Upon purchasing the warranty, I did let the rep know that I drove a lot of miles. I was told I would be covered up to 160,000 (First untruth). I wasn't. I was only covered for 125,000. So when I cancelled, I was told I would get a refund. Then when I didn't receive it, I called. They gave me some story about driving past the mileage - not true? Yes- I drove 40,000 miles from the date of purchase, but I was covered for 125,000. I wasn't over? I went back and forth with the Rep!! Never again, will I ever buy an warranty! I'm out of 1,350.00!!!

I had a new 2016 Chrysler 200 covered by CarShield. Had an electrical problem. Dealer called, repairs not covers. 6 months later, I sell the car, notify them in writing and by phone. 6 months later, they still taking money. Filed a complaint with my bank to stop the deduction. 3 months later, they send me an email stating I had a refund due. Received a refund check for 146.26, though they had taken 299.99 per month for 6 months of non-coverage! Deposited the check, came back “account closed”! Is it me or...

I got this car and all of a sudden, something went out and it needed to be repaired. It was part of the warranty coverage. I didn’t know I had extended warranty until my wife told me CarShield takes $166 out of our checking account every month. But when I got in touch with CarShield, nobody wanted to hear what I had to say. So then I went to the garage that I deal with and let them go through it. They knew what was going on and they knew the parts that needed to be done.

Very satisfied with the whole process. My Representative was very friendly and knowledgeable, which made feel confident in making my decision to choose CarShield. I was concerned about the cost because I am on a fixed income, the cost is affordable and I have "Peace of Mind". Thank you.

I called to purchase a new contract. Representative was extra helpful in explaining all details about this new contract. He was very professional and seemed to be attentive to my needs. At the end he took the time to ask if I had any questions he might not have answered.

I like CarShield's price and I have multiple cars covered by their auto warranty. I'm on the road all the time and I don’t have time to take care of my cars, so I purchased service contracts for them. So far, my experience with them and my dealings with their reps have been good. I filed one claim when the turbocharger went out in my CX-7. I carried it in and they sent the adjuster, then they took care of it. But the only thing was that I have spare cars, so I did not have to do rental. But if I didn’t use that service, it would be nice if the rental fund could be thrown and rolled back into the deductible that they apply per call. Nevertheless, so far I haven't had any problems with CarShield.

The customer service was awesome and very informative as well as helpful. Made me feel comfortable with the service I was receiving. All questions were answered and the people were patient and understanding. I would definitely recommend this service to anyone.

I explained that I have a limited budget and the person on the phone was so nice and helpful. They reduced my account to an amount that was affordable for me. Thank you so much! I truly value your product.

Changing dates - Excellent and well informed, very friendly and to the point. Was not put on hold long or switched from person to person. The woman I talked to let me know what happened right away. I am glad to have talked to her.

Good quote on my Chevy Taho 2016, but unfortunately I have to cancel because I trade there in for a new truck, so I'm planning on come back. Went the dealership inc. expayer, and get a new quote from this inc.

Talked about how CarShield will work with me if I come into a problem and how I had the best deal and how Jehovah God been taking care of me with all the cars I had and he will take care of my problem. Now I'm hoping I can keep CarShield. Only Jehovah God knows what is best because I'm on a fix income. We will see. Thank you. I really appreciate talking with Miss Rebecca. She eased my mind about CarShield.

I received a nice and informative professional booklet summarizing my insurance plan. I called to confirm my car care. The company is very professional and genuinely cares for you. The people I’ve spoken to are friendly and even are ensuring with a little humor. I definitely recommend this company.

Our experience with the representative was very helpful and she was very polite and answered every question we had. The representative seemed to be very knowledgeable about the information that she had given us. And she also didn't mind answering questions from my wife.

I have a BMW and if something goes wrong with them, it’s very expensive. I searched the web, read reviews and decided to go with CarShield as a warranty provider. Everything was fine when I purchased the warranty from them. But two months ago, I drove my car to South Carolina and my transmission went out. We didn’t know at the time, and the people from CarShield said they were gonna get an inspector out there within 24 to 48 hours. But it exceeded that and it might’ve been almost three days. I didn’t receive any phone calls to let me know or update me, so I had to call. But that was the only issue I ever had with them. They accepted everything and that was the good part. CarShield is a good company and I have a good experience with them as of now.

It was near 100 deg F. when I started my Lincoln to drive home from work. Naturally I put on the Max A/C and the car began to cool down. Not 400 yards later the HVAC system switched itself to Max Heat! I struggled to regain control of it and get to the dealer. Twice more it auto-switched out of Max Cool to Max Heat before I could reach the dealership. I called CarShield from there and had the $1200 repair made... for only my $100 deductible. :o)

My car is 11 years old and it is getting up there in age. I told myself that I should get some car protection for it. I got CarShield and it paid out because about five months later, I had a transmission issue. The people from CarShield were very helpful. When I needed some information, they pointed me in the right direction. When I had a claim, I called first to find out what I should do. I asked them which shop will my car be taken and they said anyone that had an ASE. And then, I went to the internet and I started looking at transmission shops and found one near my house. I called them up and asked them if they take insurance like CarShield. They do, so I took my car there and they took over it. CarShield's coverage was good. They made sure that the transmission was not abused and the inspector from CarShield went to look over the car, looked at the transmission and he made the approval.

Daniel helped me so very much and explained so that I understood and gave me and helped me get information that I needed to get this coverage started. He told me when I needed help to always give him a call and he would do all in his power to get me all the information that I needed at the time I called, where, what and how to get the help I need.

Was very helpful. Customer service is great. I will love to tell friends and family about this company. I don't know what I will do without their help with my car because I would not be able to fix my car out of pockets.

CarShield really takes care of me. They were great with explaining things to me during setup and they went over what would be covered. Then I filled the paperwork, sent it all in and then they emailed it all back. If I have any issue with my car, I just take it to the dealership and then my service guy there would notify them. It was a great deal that was offered to me through the dealership and I would definitely recommend CarShield to anybody. I got it on my wife's car too.

The warranty that I had when I bought my car has expired. I looked at reviews and I decided to get CarShield. I like it and my experience with them has been really good. Their representative has great service, too. I've been telling other people about CarShield.

So helpful and always let me know my business is important to them. I would say this is the best deal for a great price and great service. I would recommend this company family and anybody looking to have a little more coverage.

I was concerned over the expense of auto repair and decided to purchase a service contract. I went back and forth with CarShield’s reps over what kind of a plan I was getting and then I signed on. When I've had a claim, my experience has been very good as well. I just bring my car in. Then the dealership goes ahead and submits the estimate. They get an approval and we’re done. I’m very satisfied with CarShield. If you don’t have a coverage plan, you ought to go out and get one.

CarShield's sales rep talked to me nicely and their customer service reps have been good. I had an unfortunate claim, but I had a guy come out and check a part out and then I gave them a call and they did a good job.

Enhanced Powertrain Coverage - I was not told, that I don't have "Luxury electronics" as well as the "Emissions package". Mike from sales was very good, in explaining my true coverage. Carol, who sold the policy to me didn't explain, what I was not covered for.

I was real pleased with the representative and the offer he gave me. I have been skeptical over the last few times that I have watch the commercial on TV but, I finally gave in and got the best service I could ask for. It was getting to them that it was getting where I didn't want to do any more mechanic work.

CarShield contacted me and they were very thorough and professional. For two months, I told them that I already have coverage. They gave me time to think about it and they called back when I had an answer. They gave me a plan that I liked and I decided to use them. Once, the screen on my car went out and it wasn't responding when I touched it. I called CarShield and their customer service was very thorough and polite. The claims process went very well. So far, my experience with CarShield has been excellent and I've been satisfied with them. If something goes wrong with my car, I'm covered. I'm relaxed.

I saw their commercial and decided to call and get a quote for my Vehicle. I spoke to a rep that was way too aggressive, pushy and insulting. If this is a sign of the kind of customer service CarShield provides then I don't want to be associated with them.

I received a letter in the mail from CarShield about warranty on my transmission and power train so I decided to give them a call and when I tell you the guy I spoke with was EXTREMELY unprofessional, it was disappointing. I wish I remembered his name. He gave me all these “discounts” to get me to buy the warranty that day. When I told him I simply didn’t have the money that day, he said “put it on a credit card”. I told him I didn’t have a credit card and I had less than $100 to my name. He kept saying, "Well the price is $90. You really can’t do that today?"

I didn’t feel the dealership’s extended warranty was enough, so I was doing some research on third-party extended warranties. I read some reviews and there was a lot of positive reviews on CarShield so I went with them. The rep who helped me get set up was very helpful. I had a negative experience with my first and only claim, though. I had transmission issues, so I initially called to see what my options were and what the process was. The initial person I spoke to didn't wanna be on the phone and was very standoffish. But after that situation, everything has been great so far. He led me to another person who then took care of the process.

Had to reschedule my payment. Very understanding and professional. Excellent customer service. I am truly satisfied with the service. I had seen the advertisements on television and kept saying I was going to call and check it out. Glad I did!!

I was in a financial situation which was going to make it imposable to keep my CarShied Account. But the gentleman I spoke with was able to work things out so I could keep my account. He was able to move my payment from Dec 4th to Jan 5th 2019 which enabled me to be able to keep my account.

SCAM!!! I was scammed out of over 600 dollars! It all started out as a lie they sold. They sent a letter saying "your warranty is almost up", me thinking it's actually coming from the dealership. Their advertisement says it's 30,000 parts on car, Carsheild only cover 2! Engine and Trans, I had to find out the hard way. The guy that got me to buy the warranty said they cover small parts like brakes, which was a lie...

My initial call brought me to tears (good tears)! They sincerely care about their customers (new & I’m sure old)! Programs in place to help people like myself dealing with health issues & fixed income! Restores my faith in society even in this messed up world!! Customer service goes above and beyond! Kudos to CarShield for having reward programs and discounts in place to help ensure I got my vehicle covered!

Car warranty on my 2004 Cadillac Escalade EXT - Representative Cory was very informative and pleasant. He explained what was covered under the policy and made sure I understood everything about the policy. I accidentally gave the VIN number of my brother's car instead of my truck and called Customer service to let them know and the representative was very pleasant and helpful in changing the information.

I just needed a clarification on my coverage. I wasn't sure about my expiration date, but the young lady helped me out. The contract expiration date appeared to be one month after my purchase, but she explained that it is a month to month contract and I am still active.

Greatly appreciated. Thanks for the patience and understanding of my situation. I will recommend this to family and friends. This is great to have for older and used cars. I feel the year if the car should not matter when it comes to motor or transmission work because they all are expensive no matter the year of the car or mileage. Just a suggestion. Thanks.

Request for cancellation of extended warranty. My initial contact with CarShield was with a young man, Chase **, who was very courteous and knowledgeable, and helpful as well. Following that, I spoke with two other gentlemen agents, Derrick, was one of them, who was also very courteous and knowledgeable. I was treated fairly and respectfully, which I appreciate very much.

My Rep Terry was great. He was professional, kind and was not pushy. He seem to be very knowledgeable at his job. I will be recommending CarShield Warranty to a lot of my friends and colleagues. I'm glad I decided to call.

Car shield is a money pit that is absolutely useless. Good luck finding a garage in your area that accepts CarShield or as one place replied, "No." He had issues getting paid. I called 3 times. No help. Oh 1 service station that could take me in 2 or 3 weeks. I called back this morning to cancel after shelling out almost a grand. The rep kept me on the phone trying not to cancel. She finally said she would. Let's see if they steal more money from me, I informed my bank of the situation.

My representative was clear and easy to understand. He answered all my questions about the contract. He was friendly and handled himself very professionally. He made sure I understood the contract and what my responsibilities were as well as the responsibilities of CarShield.

I had heard of this place on the radio so I made the mistake of subscribing. However, due to some unexpected expenses I had to cancel, with the intention of coming back early 2019. I paid the down payment and realized I just couldn't' make the monthly payment so I sent a cancellation in. Of course they managed to keep my down payment. I will never ever subscribe to this place again and I'm now telling all my friends and anyone else that will listen to me to never subscribe either. I will never understand why a huge company is willing to screw people out of a couple hundred dollars. DON'T USE THESE PEOPLE. THEY WILL FIND A WAY TO SCREW YOU TOO.

I wanted full coverage of everything and CarShield was able to meet this. However, it was just a little bit of a hassle. I learned a lot because I had an issue with the car and third-party providers were a little hard to deal with. The dealership wouldn’t release the car until CarShield pays. It was a lot of red tape just to get them to pay the dealer. It was ridiculous and it was terrible. Even the day I went down to the dealer when the car was done, we had to sit there until these people decided to pay them. Also, I was without a car for over a week or more, and I only got a rental car for three days. It was a very bad experience that we shouldn’t have had to go through. It should be simpler and it shouldn't be so much back and forth, especially with the amount of money that I paid for. I’m also still waiting for another check that I laid out money that they’re supposed to pay me.

I was given the opportunity to pay off the balance and did decide to do that. She gave me the option of making two payments. I will now be covered and have fewer payments to make and got a dollar amount deducted for paying off the balance.

When the transmission went out on my car, I contacted CarShield and their customer service team was very professional and knowledgeable. I had to get my car towed to the dealer and I gave my dealer the information. Everything got taken care of. CarShield even paid for my rental, so I was very satisfied. They're a wonderful company and they stand behind their word. I'll recommend them to anyone.

My experience was very positive. I am a very new customer but up to this point, the representative was very pleasant and understanding. She was extremely effective. My problem was resolved. Thank you very much. It was a wonderful experience. I am pleased with the company, CarShield.

The agent was pleasant, precise and accommodating. She tried several things to help but unfortunately, I was unable to accept the offer. However, I did feel better after spending with her. I hope to start a new account with the company when I come out financial crisis. Thanks.

My warranty expired because of the age of my car. And it's an Infiniti, so it's gonna keep driving for a long time. I always believe in having service contracts because they pay off 99% of the time, so I like to have protection. CarShield had a good reputation. Usually, when one car reaches the end of its warranty, I get a new one. So, this is my first experience with having an extended warranty. I had to have the car worked on and it covered some things, which was good, although it didn't cover as much as I wish it had.

My experience with the customer service representative was top notch! She took her time, answer my billion questions and I felt no pressure at all! I have a few cars we had to discuss and I had no problem getting straight answers with explanations that all made perfect sense.

I had a problem before with the radio. Filing the claim was hard as CarShield had the dealership record the radio filed. CarShield thought that something fell behind and called to go out, it was a mess about it. After three weeks, they decided they were gonna give me aftermarket. Then I argued with them and told them it wasn’t right, that the radio that was in there was a factory radio with a DVD player. They ended up giving me the same, a brand new one.

Windshield replaced by satellite in a timely manner and did a outstanding job. I will always will use them for cars. I recommend for family and friends to use this company. I rate this company a five star rating.

My vehicle had a bumper-to-bumper warranty when I bought it. It was going out and I wanted to keep it. The CarShield rep I dealt with was a professional. All of my claims went well, except for the last one. I had an issue with my car then I called CarShield and they told me what to do. I took it to the dealer. Justin came out and took a look at it and then he gave the okay to it and did the work. I was without a vehicle and they even gave me one. Gigi explained to me that some electrical stuff was not covered and I wasn’t happy about that. She said she would send me the whole copy of the warranty in the mail but I didn't remember getting one. They're gonna send me another copy in the mail. Once I see the whole breakdown of the bumper-to-bumper, then I can really understand it. In spite of that, CarShield took care of me. It was a good experience.

I called to get a quote. I received the quote and told the representative that I need to talk to my wife about the cost and he questioned my manhood and said I am the man and why do I have to talk to my wife about it and continued to be pushy. I refuse to do service with them, that is no way to do business.

Called in to get a quote and compare quotes that I have received from other companies and ended purchasing a warranty. Very pleased with the detailed breakdown that Sterling provided. He took his time and explained the extended warranty process and coverage step by step.

Great customer service, always friendly and willing to help. Made a phone payment, person on the phone was willing to help, did her job quickly without fault, was pleasant to speak to on the phone. Received confirmation email promptly. Very pleased with CarShield and the service they are providing.

I am completely comfortable in my choice. In getting more coverage for my warranty they were very helpful. I feel a sense of relieve that have the coverage I have. Thanks CarShield making my life much better. My car is fully covered.

We wanted to keep our cars until we run them to death so I figured putting a warranty on those would help out with maintenance for a couple more years. The CarShield rep answered all my questions professionally and made the deal sound like it was something that we should definitely take advantage of. I only had one claim put in and they fixed the problem. I just had one part that was denied at the time. I called to find out how the process works as I never did it before. The dealership would be the one to communicate with CarShield so I had to make sure that they had all the information and followed through.

Unfortunately, the car I inherited from my father had an incorrect odometer reading that I found through his service receipts. I knew that would void my service with you, so I had to cancel. The young lady I spoke to was very pleasant and efficient.

When I called CarShield, I negotiated the rate down to what I was already paying for my pre-existing warranty, so it only cost me around 3 grand. I also worked the downpayment and the monthly out to a good rate. They were very flexible and it worked out to my benefit. I have a GMC Terrain, so it's one of the newer vehicles that they've sort of made all-electric, and those components are very sensitive. If one thing happens, you have to replace everything, so it's really, really expensive. So, I'm glad I made the purchase with CarShield to extend the warranty out.

My vehicle is a hardtop convertible, so it needs a warranty. I liked CarShield's price and coverage. I've used it a couple of times, and it's been fine. So far, the service has been good.

No follow up as to if customer received policy or email. Smh what type of service would you say this is good or just acquit. Please try. You can do some more good by giving free information and follow up. When you know better you do better.

Professionalism and the GREAT customer care up services we received. From Nakia, Luke and all the GREAT customer care staff at CarShield. Thank you tor the time and the consideration extended to me during my recent call to CarShield.

I was concern about details of my plan. I needed confirmation. So talking to an agent resolved my questions and helped me. I certainly feel better with that clarity of my questions. I would recommend your company to all my friends and family.

Chevy Cruze 2013 - Good job on insurance motor. No one better than CarShield. Good customer service. I am very happy to have this motor insurance. Y'all should try it. Cheap and affordable. Helps a lot. My car is like new and it will be as new as when I got it. Thanks to this insurance.

I got a warranty from CarShield and I had a few things done on my car, and they went through excellently. Also, when I purchased the warranty, everything was explained to me in detail. And then, they sent me the information in the mail. So, everything was done right. I'm satisfied with CarShield. I have an older vehicle, so I'm happy to have it. Everything is going great with me. CarShield has the best warranty going for your car, so get that one.