CarShield Reviews

CarShield was more affordable than the other auto warranty provider that the auto manufacturer had so we went with them. And we just have the direct withdrawal in making the payments for the warranty. We had a claim with them about a minor issue in our car and their process was very, very easy. My husband went to the dealer and the dealer took care of the claim. We hardly had to do anything.

My truck was getting old and the price of CarShield's warranty wasn't too bad at first, so I got one from them and they're taking the payment for that off my credit card. In my first and only claim with them so far, my truck was down and I had to put it in the shop, and CarShield took care of business. But my truck stayed in the shop a little bit longer than I thought it would stay there. I'm working seven days a week and it's a good thing that I had another truck. They got my truck fixed but I wish they could fix the customer’s vehicle a little bit faster and get it out before three or four weeks of staying in the shop. Other than that, I've had a good experience with CarShield. Their auto warranty is worth having and they do not cost me a bunch of money out of my pocket.

While searching for a warranty for a used vehicle I recently purchased, I decided to call CarShield after hearing Coach Ditka on tv and Chad Benson on the radio. Knowing celebrities are usually well compensated for endorsements I was very skeptical. I'm glad I did call Carshield! The personnel are very friendly and treat you like family! They are never "put out" by any questions you may have and answer them fast! They will also work out a comfortable payment plan and for the coverage provided, the price is very reasonable! I would highly recommend Carshield to anyone needing a warranty!

I had a great experience with CarShield. I would recommend them to my family and friends. I was skeptical at first even my friends thought that I had made a bad decision until CarShield step down and prove them wrong. I get great pleasure out of rubbing in their faces that they was wrong. Thanks CarSheild.

This is a good program but for the price for those on a fixed income it is too pricey. If the program could be of a lower price, I probably would give the program a better review for what it is worth.

Nina ** was very courteous and helpful. She deserves recognition for her help and knowledge of the services that the company provides. She is a great asset to the company. She placed me on hold but kept checking up with me and letting me know that it would just be a few more minutes. Thanks again Nina for your help!

I have successfully had a contract with this company for a previous vehicle. Payment plan was manageable and provided me with my goal of being able to drive my car (where I put on an excessive amount of miles for commuting for work) and be assured if any breakdown came along they would take care of the cost of the major repair. I did my part in making the payments as contracted and also kept the maintenance of my car up to good and recommended standard (nothing out of the ordinary)... This was successful for the first car I had and they took care of replace a transmission and also alternator.

Sent letter marked "IMPORTANT" and "Personal and Confidential Open Immediately" with no return address, in an effort into tricking me into thinking it was an important communication to get me to open it. Once I did, I realized it was spam/junk mail. I'm not sure how they got my address, but they are not affiliated with my auto dealer and I never requested a service contract. If they have shady marketing practices, I assume they also have shady service.

Purchased an extended warranty online 7/14 for a vehicle with 30 days to cancel. Called and canceled on 7/26/2017 with cancellation number **. Told a refund would be issued. No refund has been issued. Called back and was told to file a dispute with bank it would be faster. That is not right and I would like for you to issue a refund back to my debit card as the dispute process will take 120 days before I get my credit per the bank. Thank you.

Went to get coffee at a drive through. It was a rainy day (a Georgia monsoon kind of day). After grabbing my cup of Joe and about to ride off into the storm I notice my window wouldn't roll up. I raced in the monsoon to the car shop to get my window fixed. Car Shield advised me on what steps to take to make an efficient claim.

I had no problems and my experience was very customer friendly and polite. The representative also very polite and soft spoken. They worked with me because of my budget situation. I would recommend the company to family and friends. I can't say enough about CarShield.

Water Pump - Approved and repaired immediately. I had a car load of perishables so promptness was imperative. I really appreciate the quickness and price of contract. Thank you for all your help getting this resolved. Also the payment structure allowed me to have this service.

Great plan but had another policy to cover repair cost from dealership. Staff was friendly and very helpful to me and my son. Would recommend them to family and friend in need of coverage. Best plans around. Keep up the great work and support to your customers.

The customer service of this company does not help at all. Call to cancel the policy and I did not want to cancel it. I had to close my bank account. Why not get the cancellation over the phone. I also did not get a refund, either. What they have done with me is a scam. Anyone ever sent me the policy. The only way I knew about them is when they sent me the notice of cancellation. Because they could not get the money out of the account that closed. Horrible my experience. I still send them messages by email and they never answered me either. If you do not want headaches, stay away from this company. Another thing they never told me that they sell third party policies.

I have a German car and it's a very complicated and expensive car. My friend was paying CarShield about $150 for his car, and it wasn't bad at all so I went for it. The payment comes out directly from my account, so I never made a late payment. At first the payments were pretty high, I told them that I knew some people who got the same policy for cheaper price and they worked with me on that. CarShield did cover me but it took a long time for them to do so. It lasted over two months and they didn't provide me with rental service. It was a hassle for them to pay for the whole thing. They expected me to pay out of my pocket and then they said they would reimburse me. But I told them that I don't trust them.

CarShield was suggested by the dealership that I bought the vehicle from. Purchasing the warranty was easy, seamless, very friendly and fast, and it was all-around a good experience. Making the payments, which I do online, was also easy. And when I filed a claim, I thought it was going to be complicated, but it was the exact opposite. It was super easy. I just called them, told them what was going on, and they went ahead and took the claim. Everything just took care of itself. Having the extended auto insurance policy is good and in the long run, it's worth it, and it takes the headache out of having to worry about getting the car worked on.

I'm a "new customer" to Car Shield - which is why I didn't (5 star it yet) - as I haven't had the opportunity to use the service yet. I've been reading some of the comments / reviews on the Consumer Affairs web page, and most people are satisfied with this company. It's a little irritating that you have to WAIT 30 DAYS before you can use the service, (not saying that my car has issues - yet - as it doesn't), however, they should make it to where it's available immediately - not after 30 days. I received a good payment deal (both down payment & monthly payment for the next 24 months - so they do work with you there budget wise), however the 30 day wait is a bother unfortunately. I take care of my vehicle - service it every 3 months - but still, one never knows what could happen in the midst of that wait. Car Shield - please consider CHANGING that rule of yours! Thank you.

CarShield is a total rip off. Everything which has gone wrong with our truck was conveniently not covered by our contract. Read fine print and read what causes transmissions to fail. If you have a leaky gasket and it goes into your transmission, that is on you!!! Transmission is not covered. I wish I would have saved my money. They are totally taking people's money.

The extended warranty that I had when I purchased the vehicle had expired and it was in my best interest to continue having a warranty. The specialist at CarShield explained the benefits when I purchased my warranty and making payments was no problem. A few months ago, repairs were needed to the vehicle and I contacted them to inquire about having the repairs done. My experience with them is excellent. It's better than I expected and I’ve already recommended them to a number of people.

The experience was simple and painless. One minor complaint was when I originally called to use my warranty for a repair. I got a recording stating their hours began at 7 am but was not able to get someone to answer the phone until 9 am. After that every one I spoke with was very friendly, courteous and knowledgeable about the process. The place where my car got repaired stated that Car Shield was a great warranty company to deal with. I had expected that other items that needed to be replaced because of the failure of the covered item would be covered also but they were not. In their defense, after rereading the what is covered section of the warranty it stated they would not be covered.

Quick communication and resolution helped getting in and out of the shop. Yep yep I will recommend Car Shield to friends and family. Good company and will use them for my next vehicle. Thanks for a hassle free car repair.

Helpful, but just not able to afford the service. Maybe in the future, and a better paying job. Will tell others of this great and nice service. I will be looking into this company again, with any car or truck, that may have in the future. Thank you, for your time.

Gentleman on the phone very considerate and informative. We are very happy with this company and have had to use several times which saved us hundreds of dollars. Always willing to help us when needed. In Maine one time and needed the warranty.

I called and scheduled an appointment with my local dealer to fix my sunroof that was stuck open. When I arrived to get checked in, I handed them my extended warranty pamphlet, signed on the line and walked out. They called and got approvals, and estimates and called me later that day with my options. I never had to argue or disagree with anything they said. It was clean and simple, and in my busy schedule, that's a HUGE benefit!

I have a F250 Ford I bought in case I have any problem. So far I am please with the people I have spoke to. Look forward to a great relationship with all. I will do my part to maintain the truck so I expect CarShield to do their part. It is a private truck.

This car (2013 Ford Fusion) belongs to my son, Jeff. He has All Of the paperwork. I'm so glad we didn't have to put out any money for this major repair. This was such a good investment, that, I will recommend you to all of my friends. Highly satisfied mom.

When I first bought my Honda Accord, I had a warranty from the dealer and a warranty of my own. However, when my AC broke down, I took it to them and they never helped me do any work on it. It was supposed to be under warranty and I have warranty with some other company they gave me. I was paying too much with them, but they never fixed the car. They even charged me $73 just to change one light bulb, but the light bulb was nothing but $4 and some change. I told them I wasn't going to keep my warranty with them and decided to go with CarShield for my Volkswagen Jetta. The reps at CarShield were wonderful. I had some noise with my AC one day and had their number. I talked to one of the dealers close to where I live and the company took care of my service. Everything was great.

I was very satisfied with the service. I had no problems when I bought my car. The dealership had no problems. I am very satisfied with my policy and would tell anyone thinking of getting this policy to do it.

I was driving the truck one day and it sounded funny. It started shaking and I thought I hit something. My truck only had 94,000 miles on it and the motor went out. I didn’t think the motor was going out, so I had it towed to the dealership. The dealership called me the next day and said the motor was gone. I told them I’ll call CarShield and see if the case is on the warranty. CarShield told me that they'll send somebody down to look at my vehicle which took a few days. The guy that came out told me that they need to oil change dates. I told them that I have my own shop and I change my own oil.

I appreciate a company that is courteous. They worked with me, despite not grabbing my business in the end. I would recommend anyone to actually query their services. I was able to cancel down payment without hassle after switching to another company.

Have only ordered service. Did not like that what started out as an inquiry turned into a high-pressure sale. Was given no opportunity to check with the BBB, Consumer Reports, or any other service to see if this company was legit or trustworthy.

CarShield customer service was very helpful and we were highly pleased with the friendly and professional service. Great price as well. We now feel confident if any kind of problem should arise with our vehicle and peace of mind that it's covered.

Good warranty, low down payment, low monthly payments, helpful sales agents. Will refer friends. Very secure owning car now. Can now take car to shop and not worry about the bill, and if it takes two or more days, will take care of rental car.

Thanks CarShield you have been very helpful in fulfilling my car needs. Never thought I would need this type of service so soon but CarShield have been very understanding and helpful. I am a proud customer and CarShield I will be telling more people about the great service you provide.

I have had my vehicle in the shop for 2 days now waiting to have to air conditioner replaced. Each time a call is made someone else answers and then less is covered. The representatives have been rude and will say they will call you back, then don't. They now are saying that they won't cover more than half the parts needed to fix my air conditioner let alone the fact that I have had to pay out for a rental since they won't call people back. My vehicle has been in the shop since yesterday morning and won't be back today either. What kind of company says they will cover things then doesn't. 2 time that parts have been sent then in told they won't cover the parts needed. It went from me just paying the deductible to paying for the whole job to be done at the shop.

My old car’s old and it no longer has a warranty so I got CarShield. When they sold the policy, I disagreed about its details. I’m a little bit upset because the main part of my car was not really covered. When I had my engine messed up, they only covered a certain part of the engine. I called and asked them why they only fixed a part of it. That’s not fair, but I just wanna fix the part. I ended up paying half of it and they paid the other part. Right now, they need to change those. I just wanna make it fair to every customer. I wish I almost cancel my policy and my agreement. But I wanna wait and see if it happens again then I would change it and go to another company. It’s okay overall.

I purchase Car Shield last month in June not knowing that I was covered by another extended warranty until spring 2018 and your staff did not give me any problems about cancellation. I will think about your service at a later date. Thank you so much.

I have used CarShield's service twice on repairs for my vehicle, both times were easy. I provided the mechanic with their phone number and in a few hours approvals were provided and repairs were completed. I am currently in the process of purchasing an extension on my policy.

Purchased extended warranty thru CarShield. Paid approximately 3500$ for warranty listed in my brother's name. The car had an issue. Went to a certified GMC dealer. They verified that this was covered under the warranty. The company that CarShield had placed the insurance with was Marathon. After many failed attempts and the service dept. being talked to rudely, we had to intervene. CarShield stated that they no longer worked with this company they know they were not paying on justified claims.

Wheel Bearing replacement Cadillac SRX - Coverage was there when I needed it. Easy transaction, they dealt directly with the service department and all I was responsible for was the $100 deductible. Took the car to the garage, gave the service department the insurance number to call and that was it.

I purchased the Gold plan in Oct. 2015, I just referred a friend Gllenn ** who will be calling. I have never had to use my warranty, but I like the friendly people, and not having to wait when I call with a question. What prompted me to purchase was a repair bill for a rebuilt Transmission over $2000.

Please phone me and leave a message. I am still having problems meeting an 80.60 payment. Thank you for your attention. I have macular degeneration. I am blind in one eye. As a result, I usually drive less than ten mile a day. Hopefully I will never need the insurance.

David fixed me right up... Glad to be a part of the family!! He verified coverage. Made me feel at ease. My JBL experience is covered...yea!! CarShield worked directly with Freeman Toyota to fix my Bluetooth... Hopefully the software upgrade will bring us back from old days.

I thank you again... Ronda was very helpful and knowable of your product. I tell other about your coverage, and the "peace of mind", they could also enjoy and also have... I have never had to use you but the peace of mind I have knowing "CARSHIELD" is there and I'm in good hands. THANKS AGAIN YOU ALL.

I wanted to know the parts needed for repairing my Jaguar were Jaguar OIM factory and if the labor hourly rate was fully covered. Miss Jennifer was very courteous and knowledgeable. She was helpful to answer all my questions and resolve my dilemma.

Very professional helpful staff. The plan that I have was explained to me very well where I, understood the plan. And I, think I, was given a good plan by the rep. He did a good job in selling me the plan that I have. I will recommend CarShield to my friends and family and co-workers.

Contract # **. I had several questions regarding areas of our contract for clarification. The employee was very pleasant and professional. Your company should be very proud to have employees who care about customers and give sufficient information that I was asking. Thank you for your time.

So far my experience with CarShield has been exceptional. I haven't received any claims as of yet. But I am anxious to see if they live up to the plan discussed. I have tried to encourage some others to look into CarShield. I know that they will be pleased. As I am so far.

I thought that it’s a good idea to always have a warranty as I'll never know what’s gonna happen with the vehicle. CarShield sent me a letter in the mail and I decided to go with them. The payment was affordable, and the claims process went smoothly when I filed a claim.

The customer representative I spoke with (Steve) was very nice, well spoken and answered all questions I had about the product. I was well pleased. The coverage I purchased is much better that what I was offered at the dealership where I purchased my car, plus it covers it a lot longer.

The call was simple, very informative and professional. I am very satisfied with the coverage. My vehicle is 13 years old running great. I mileage is 106 and a little more but still covered. The coverage she gave me was affordable, taking my budget into consideration and understanding.

Thankful for great customer service. The representative show great concern for meeting my needs, did not over talk me, waited until I asked questions and she responded according to the questions that was asked. She made the best and affordable plan for me. I am very restful.

Hard sell led me to report the mileage on our truck from memory. When I later checks I discovered that I had significantly overstated the mileage. It took numerous phone calls and nearly thirty days to get a corrected contract. It's corrected now.

Someone called me after I've had the car for a year and placed me with CarShield. The lady we spoke with was very lovely. However, I found out later after getting five hundred million calls from other people, that it wasn’t Subaru’s policy. She said she was representing Subaru. They all say that but I didn’t realize that because we have not lived in the United States for that long and purchased a new car. However, I was very happy that I had the program when I had a problem. I filed a claim with CarShield for the air conditioning. My car had less than 20,000 miles on it and the compressor went out. When I took it to Subaru, they said I’ve got the best company there is with CarShield because they know them and CarShield is very good about their claims and to their people. We had an excellent experience and if I get another car, I wouldn’t feel bad about using them again because they are highly regarded by Subaru.

I needed an auto warranty and CarShield worked with me to make payments. Also, filing a claim with them was an easy process.

I've owned several vehicles and have never purchased an extended warranty outside of what the dealer offered. CarShield was the first one ever and figured like most warranties it would be a waste of my money and I would never use it. Well I was completely wrong. I've had the extended warranty a little over half a year I believe and the air compressor on my car died.

The customer service rep Hannah was the sweetest and most helpful person I have ever dealt with as far as customer service people go. She helped me to keep my coverage when I was in a tight spot financially. Kudos to her for sure.

I have always been able to call customer service and get helped by friendly staff. I'm happy with my warranty at this time because I haven't had to utilize it but glad it's there just in case I need it for the future.

I thought I would have to wait for at least a few months before the warranty went into effect. But mine Warranty went into effect right away. I'm glad that I change my mind and picked up the phone to call.

We were very satisfied with the service they provided at Cadillac and extremely satisfied with our warranty policy from CarShield. We would tell everyone about them and the fine service they provide there. Customer service is very friendly and they really do help you.

Everyone I came in contact with was very Polite. I think people should sign up for a contract to protect their car and their wallets and save money. I have not experience not have a car to ride if something would happen to it and I can't afford to pay.

My experience with CarShield has been great. My car is getting older and I want to make sure so I depend on the auto warranty. The representative explained everything very well and was very professional and friendly. It was overall a positive experience. The payment was affordable and budgeted into my expenses. Everything was fine. I filed a claim and they covered it. Although initially, they questioned the amount of time that I had the insurance before I file a claim and they were putting up an argument and a big fight over covering the repair. But I pointed out that I was meeting the expectations and it’s my end of the deal to comply with the contract requirements.

I never thought I was going to use this warranty and came to fact that I had to. You guys did great and quick, Justin ** at VW got in touch with you and the response was quick. The inspector was there next day and the following day my car was back to normal!!!

Was very surprised to have you call right back after we requested a quote. You did everything to satisfy our questions. Look forward to being with your company for the next 5 years. Thanks for all you did for us. Will definitely recommend you to our friends.

Great experience. All details explained with clarity by James, and then Mr. **. Looking forward to future interactions. Contract pricing seems reasonable, as well as services provided. Thus far I have a contract for 2005 Cadillac Deville; and plan to cover my 2001 Lincoln too.

I have been try to get my car repaired for over 9 days now. I am still waiting! First I took my 2013 Volkswagen to Goodyear automotive to have my air conditioner repaired. CarShield did not agree to the price so they sent me to another shop. They didn't agree with their pricing and want to send them the parts and only pay for used parts and if I wanted new parts I would have to pay the difference plus I had to wait for an inspector to come out to inspect the car which would take 24 to 48 hours which took 3 days and then it took 3 more days to get approved and they kept putting me on hold. It was very frustrating to say the least. I really felt they were try to get me to give up on getting my car repaired. I was told by others who have purchased these kinds of warranties that that is what they do. I have never been so ??? disappointed and dissatisfied. I would not refer CarShield to anyone ever!!?

Check to see if my AC is covered on my 2006 Dodge Charger that is not cooling all the time. The customer service agent was very kind and helpful. Made me feel that I was an important customer and that mean a lot to me when I'm doing business with someone.

Cancellation of my membership due to car accident vehicle is totaled and I am no longer in need of the policy since I no longer have the vehicle. My insurance company is working on the claim but it's not final. Please send all correspondence to the address on file. Thanks.

Customer Service was very helpful and tried to help me out with my problem. If asked about CarShield by any one of my family members or any friends I will direct them to use CarShield. I will also informed them on helpful that you try to help out with payments.

Was hit with a medical emergency and was going to have problems with making future payments and the agent ran by me a couple of options to which I would be able to use. He was very helpful, patient and understanding with my issue. I really appreciate all the help and time he spend trying to help me out.

Highly commendable & efficient customer service & experience. For those who want peace of mind, I highly recommend this to everyone. And security has no price especially when it comes to your loved ones & family. We need to do what can to take care of each other and CarShield is one of those means to accomplish this. Thanks to CarShield & all the best to your company.

Left front door lock actuator failed. The repair took place without problem. The Service Adviser praised CarShield - saying that approval for the repair was one of the quickest he had ever experienced, payment also was made in a rapid timely manner.

I have had nothing but outstanding service with this company. When my transmission went out on my vehicle there wasn't any problem or hesitation from you all. I will recommend this warranty to all my friends. I thought that my warranty was done but after talking with someone from your office I am cover until 2019, this is very important because since I have finish paying so I thought that my warranty had ran out.

My experience with the representatives of CarShield were friendly, polite, knowledgeable and very helpful with all of my questions and / or concerns. Everything concerning my particular situation was handled promptly and with email confirmation of any transactions and discussions. I would highly recommend CarShield to anyone looking for a quality product backed up by true professionals. Thank you CarShield!

I've been receiving notices from CarShield for several months now about renewing my car warranty. I finally called them back last week and spoke with a representative who stated that she would ask me after she got my info if I wished to sign up. She eventually proceeded to try to get me to tell her my credit card info without asking if I wanted to sign up. I stopped her and said that I wanted to look at my budget, as the monthly rate is nearly $200/month, plus a $300 activation fee. She said, "Let me see if we can get you a better rate," and put me on hold.

Response handled expeditiously on e-mail but haven't received money back to my account. Representative said I should receive my money back to my account within 2-3 days. I had to cancel because my doctor states that I should not be driving because of my heart disease.

On June 6, 2016 at precisely 11:54 am I called CarShield's customer service line and spoke to a customer service representative named Jonathan. This was one of the WORST customer service encounters I have ever experienced. Needless to say I carefully document every conversation I have with any company that I pay money to for rendered services. I am in the process of composing a long and meticulously detailed letter to CarShield and its executives. What led up to this conversation was lie after lie coming from CarShield. I'll be the first to admit that Jonathan got the brunt of my frustrations but instead of putting my mind at ease and actually making an effort to fix the problem, Jonathan yelled at me, interrupted me and explicitly said that "What the other representatives told you isn't my problem".

I needed information regarding coverage concerning the air conditioner on the Dodge Caliber. I also needed a copy of my contract. The servicer was very prompt in emailing the document. Nice! I hope this feedback is helpful.

I called to change my due date to fit better with when our SS checks came in. Chris was able to take care of it within a few minutes and he was extremely helpful. He then made sure that I didn't need anything else. I am very pleased with CarShield.

To be honest with you, prior to the sales rep who sold me the coverage, I had a very unpleasant interaction with the first person who answered the phone when I called a couple of weeks before this final sale. He was very unprofessional. I was the one who made the call, because of "Mike **" I am happy now. I am glad I am with CarShield and hope to stay satisfied with the Plan. Thanks.

I was very pleased with my overall customer service experience. All is good! My representative was very helpful and genuinely concerned for my family's well being. All questions were answered and the utmost professionalism was given during my phone call.

I only talked to 2 people here, twice when I signed up and I had an inquiry today. The ladies were so pleasant and patient and helpful. I didn't even have to spell my name, they seemed to know me! Good experience all around.

I felt I made the right decision after speaking with my representative. He was direct and answered all my questions. My car is a great 2004 Envoy, and runs perfect, but with the age and mileage it could need repairs. So I hope CarShield will be everything it promised on its protection.

Awesome communication levels. I love this insurance company. I'm a happy camper. I will never choose another insurance company. Thank you CarShield. If it wasn't for this company I wouldn't know what to do. Thank a lot. A mother of five kids would definitely recommend this insurance company.

Your sales rep was amazing. He knew more about the car than I did And stayed on the phone with me for 2 hours Being real patient with me Until I got the money to pay for it. He made me feel I can really trust this company And I'll happily do business with you.

I have never been treated more poorly in my life until I called CarShield to activate my service contract. The gentlemen who was helping me was rude and trying to guilt trip me into activating this service. I was confused on why I had to purchase this plan when I was never told I would have to pay any money for this service. He kept arguing with me when I was trying to talk and kept interrupting, he kept talking down to me and was trying to push me into something I wasn't sure about. When I was talking he just hung up on me. Is that good service? If that's how they tell their employees to treat customers then I don't want anything to do with this 'service'.

Wanted and needed the protection and peace of mind, but found out after purchasing the product that it didn't cover people who make a living doing the rideshare business. Call to cancel and got prompt and professional service with my money back in three days.

I was calling around to different places and found CarShield's number and they've been able to explain to me everything the way I could understand it. They were nice and unlike the other provider who's getting upset at me because I couldn't understand what he was telling me. CarShield's specialist also answered our questions and I was really pleased with what I was hearing so I decided to go with them. It was difficult to make payments for the extended auto warranty but we got that figured out and have it taken out from our checking account to make it easier. For now, my experience with them is excellent.

Power Train Gold - no question everything is great, thanks you but one I'm trying to get a refund from when I rented a vehicle from Enterprises. On this day 09-27/29 2016, a administrator contact me to see how I was doing. Thanks you for checking on me. I've love your service and I will continue to deal with you.

The ignition would not turn off, so I took the car to the dealership, it was diagnosed as needing the gear shift replaced. I gave the information to the salesman, he called CarShield, it was not called CarShield then, it was Vehicle Protection Center. Vehicle Protection Center took care of immediately, with no problem. I almost cancelled the account, but one of the salesman talked me into keeping it, I'm so glad that he did!

I called due to a loss of income and was in generally angry and upset. I unfortunately took my anger out of the customer service rep. Despite that, she helped me and was a model of professionalism. My sincere apologies to her.

I don't have CarShield but was greatly interested especially after seeing so many good reviews. When I talked to one of your customer service associates he was rude and belittling. He had no respect for what I said and advised if I didn't sign up now I would not be able to because my car has too high of a mileage and too old. I found that extremely rude and will NOT sign up or refer any of my friends or family to this business. Let me know when you have better customer service. Thanks.

Jennifer help me clear up a misunderstanding about the payments that were give during the phone sales briefing. I'm completely satisfied. I haven't actually had to use the warranty yet but after Jennifer corrected the problem I'm sure there will be no problems if the time comes for a covered repair.

The sales representative that I had spoken with was extremely professionally experienced quality helpful. Taken all the time you need to explain all the details in terms of your car coverage to discuss all the alternatives to negotiations the cost of the policy.

Did not receive an order number. My experience was excellent. The representative was able to assist me with my question. She provided me with the necessary information I needed. I can't remember her name but I would like to say that she was well-trained. She has great customer service skills.

I was happy the customer service representatives worked out a payment plan that I didn't have to struggle with. They were thorough in explaining the coverage and if any problems arose I could call them with any questions or concerns. I felt at ease after getting off the phone with the representatives.

When the person was dealing with me, I had a pleasant experience with him. He was very knowledgeable about his product. He gave me a good rundown of the product and he work with me on the price. And he took the time to explain to me the coverage. And they found the best plan for me.

The rep I spoke with was exceptional. You have somebody that comes across as someone that genuinely cares and wants to help the people she is dealing with. Whatever she is making as a representative for your company is probably not enough.

My wife and I had a different person each time we discussed the contract. They were great. They answered all questions fully and completely. The only delay was our slow research into the Q/A. Well-trained crew. I hope the actual product live up to our expectations.

So far so good with covering anything that is wrong with the car. Service is good and the dealership can do the repairs that will be covered in the extended warranty. If there is a problem, I know I can call to speak to someone about the warranty.

I love the service I received from all the representatives. They were helpful and very friendly. They went above and beyond to get me the coverage I needed for my vehicle. The price I received was reasonable and affordable. I love the overall experience with the explanation of the coverage and it is worth every dime.

Signing up and then canceling was very easy - no pressure. I liked that they were professional and made things easy for me. Automatic withdrawals so I never had to worry about sending in or missing payments. I think that anyone looking for an aftermarket extended warranty should look at this company because they are professional and I always got a human when I called the customer service line. That is HUGE for me.

I'm a repeat customer because you are great to help. Made my payments affordable. I have peace of mind knowing you are protecting my car. Representatives are courteous and helpful. I would recommend to anyone who needs a warranty. Thanks you.

I received a phone call from the company carshield.com. I had saw their commercial on television and requested a quote online. I was asked to verify my zip code, make and model and mileage on car. I was also asked if the engine light was currently on. The caller said he ask because obviously they do not want to insure a car that currently has issues. The caller also stated because of this reason they ask you at the end of the call to make the payment immediately. He told me what was covered (5 year or 100,000 mile powertrain). He was very nice, polite and cordial.