CarShield Reviews

Received a phone call telling me that my coverage finally started as I changed things back on July 8th, traded in my Jeep for a Ford Escape and was waiting for you to take the money out of my bank account and you never did, so this was the last time I was going to contact you, I was going to put a stop payment and go to your competitor for coverage. Hope this is now solved, thank you.

A friend has CarShield and it has been great for him. He recommended it and I ended up getting enrolled with CarShield as well and it has been amazing. Setting up everything was a good experience. The customer service was great. I did a quote online, then everything happened over the phone. When I filed a claim for a fuel problem, they took care of business. I took my car to the dealership and told them what was wrong with my car. I also let them know that I was insured on a CarShield extended warranty and gave them a contact number from CarShield. CarShield paid for everything. I gave a deductible of 100 bucks and it was all peaches and cream. It's a great feeling if you can be anywhere in the world and have someone that you can rely on if your car goes out. I've recommended CarShield to 10 of my friends, and all of them are with CarShield to this date.

Prompt and very clear on my cost. Explained my options very well. Was very courteous and willing to answer my questions. I am very pleased with my choice of car warranty services. Would recommend CarShield to all my family and friends.

Every time I called in for verifying whether or not I was covered through this policy I felt as though I was always at a disadvantage. How do you rate something like that and be fair? Make she wonder though! Doesn’t it?

After I purchased the warranty I had an issue 2 months into the warranty. My 2011 Lincoln with just 50000 miles had seat belt light problems. They claimed the harness wore into and didn't break. They didn't pay anything on the bill. The claim was denied. In the warranty description it said in big black letters, the seat motor and harness was covered. They made all kinds of excuses not to pay. I believe they are complete scammers and frauds. I would never recommend this Co. To anyone. In the past I have been with 2 other Co's and they were the same. One was on my motor home at $5000. And the same thing was the case. The turbocharger failed and of course they claimed it wasn't covered at $4800. I don't think any of this type of Co. is honest. SAVE YOUR MONEY.

You honestly can’t beat the coverage that is offered! Also for the price!? It was so good I left my other warranty company for this service! They are also always up to going over things just to make sure you know you’re making the right choice. No hidden company lingo!

After many months of diligently paying this company, when my car broke down, they "naturally" denied the legit claim that was 100% covered by the contract. The shop owner where I had my car testified he's been working with this company for long time and they will do everything in their power to deny any and all claims. I called 6 times, and 6 times while waiting for a supervisor someone hung up on me. Sent an email asking to reach back (I'm still waiting for a reply). Time lost, money lost! Don't fall for it!

It took a month and a half for my repairs to be approved and I paid over a thousand dollars in rental expense. There has to be a better way for quicker repair approvals and rental reimbursement, in addition to full rental expenses coverage.

Thank you for being there for me answering cure my truck. I really appreciate all that you have done for me and be there for me. This really means a lot to me. The truck is all I have, seen you guys taking care of the things that need to be done on it. I really appreciate it and thank you to all that you have done for me.

I researched the warranty companies before I decided on who to go with. CarShield had a lifetime warranty like a lot of them and had a good rating with Consumer Reports. Even people who had other plans said that CarShield was great. I got many calls saying, “We could do better in price and we could do better in this and that,” and I would tell them that I already have a warranty. I'm gonna try to renew it again, but depending on the price because CarShield is a little higher than some of the other people that I've researched.

CarShield needs to be more transparent when selling car coverages to potential customers. It is not right to mislead customers into this is buying coverage that is not needed. Thank you very much for your time but CarShield needs to change how they handle customers.

You need to try and get a contract with an Auto Repair Company, most do not accept or guarantee the part or work, some will not negotiate labor. If you could provide a auto garage and cover most repairs and on older models cars you could charge more per month people would pay, just think about it.

Error by my monthly payment. Someone who shouldn't be working with you, maybe he was scratching his head and it didn't work, but he's good to make a problem without seeing that are TWO different (model) Mercedes-Benz and they have TWO different days for a monthly payment. The result is that I got a letter that I didn't pay.

Very good. Got all the info I needed to make a decision on the car. The price is right on the money. For our mouthly budget. Customer service was very very good and very friendly. I really like the money off for listening to the Sean Hannity show.

I called to find out about my services of my contract. The lady was short and somewhat rude to what I was asking for. But said she would send me a booklet and card so I could put it in my car for repairs instead of having to use the app on my phone which Chase had failed to mention to me in the first place.

See attached description and much needed service for millions of Calif vehicle owners and coverage for their out of repair coverage. California needs to allow CarShield to operate and offer vehicle repair options to all Calif vehicle owners. If the politicians can create a bill about haircut or hairstyle then there is no reason or excuse for common sense to take hold in determining that CarShield should have an open invitation to offer. It's vehicle repair options at a very reasonable and accessible price to any vehicle owner wishing you obtain extended vehicle repair coverage.

I had a policy in effect for my car, and just bought a new car so I needed to cancel coverage on the old one and find out what I needed to do with my remaining service contract. I was given credit for the remainder of my policy, received several discounts and a lower monthly payment.

Just made a quick call to verify my account was in order and my representative Ashley was extremely helpful and professional. She also gave me an update on when my next payment was due and asked if there was anything else she could help me with. Thanks for the great service!

Everyone is always very courteous and helpful. They are willing to help find a solution to whatever problem you may be experiencing. I would recommend this service to all of my friends and family. It is a great value when your manufacturer warranty has run out. Well worth the money to give you peace of mind.

I signed and agreed to a Diamond plan with Vince today. I will now have peace of mind on my almost new Chevy SUV come August. I was not sure of what it would cost, but I am comfortable with what I will now have, PEACE OF MIND!! Thank you for such an easy and pleasurable experience Vince.

Jessica was awesome in helping me working out my issues. I had personal issues with my subscription and she took time out to assist me in the most professional manner. I wish we could clone her and her wonderful attitude. Thanks CarShield.

I received mail from CarShield about extending my warranty. I called CarShield for a quote. They wanted $129 per month for my 2007 Honda. I thought it was too much. Did the math, it is $1548 per year. If I save my money instead I can easily pay for my own repairs. Then, I did A LOT of research. CarShield would NOT answer my questions about who they have done business with (which dealers?), because when you need repairs it’s no longer CarShield, then it’s American Auto Shield.

When I asked to cancel my service, Jeanie gave me every reason that I need the service, Not reading from a script, but quoting the finer points of the coverage in several areas of the contract. She really impressed me with her enthusiasm and knowledge of the product. She also made me feel important and that she really cared about me and made me realize the value that I was getting. You just don't get that these days. While she did make it easier for me to keep the product, it was her whole attitude that put my mind to rest and made me want to continue to do business with your company.

The customer service agent was helpful & professional. We needed a mileage correction immediately. The correction was promptly made. We were extremely grateful because it may make a difference in policies for us. The customer service agent was efficient in informing us of that possibility. That was something we were not aware of. It's very comforting to know there is an honest company out there. Lower mileage means, by almost 20,000 miles, that there could be a potential savings for us. Greatly appreciated.

He's kind and concerned about my questions and he had all the answers I needed. Thanks Matt. Bless you BROTHER. I'm so excited that I'm a member of CarShield. I will continue to use Carshield in the future as long as I'm giving the best rates. Thank you Carshield.

Your representative was excellent in selling me a product. Would recommend a friend or family member to your program. I was happy in how I was handled in my being sold on the product he had for me to have. Thank you.

I appreciate your care, patience, and kindness!!! I feel heard and understood. You answer my questions and I feel confident in my understanding! I am glad that we purchased our warranties from you!!! I appreciate that the dealerships know what to do and how to get the appropriate approvals so that I do not wind up with problems. Thank you!!

If I could do it all over again, I absolutely would not! The service starts out friendly until it's time to use your warranty, then comes the no (and multiple excuses). Admittedly, I was skeptical from the beginning and unfortunately my suspicion was correct. Not to mention, when I went to cancel my contract I was charged a $50 fee. I am displeased to say the least. Please do your research before becoming the next victim.

The primary reason for cancellation of coverage was to trade covered vehicle in on purchase of new vehicle. The process of cancellation was painless and very friendly. Although I had CarShield coverage for only three months, I still felt it was better to have it than not. Perhaps it might have also prompted me to weigh in on the decision to purchase a new vehicle instead. For me, getting rid of a faithful ride was a little more difficult than supposed.

CarShield is a scam and a bunch of unethical liars. Several employees told me I had coverage on my vehicle repair and that I was past my 20 day waiting period and was ok to move forward. In good faith, I made financial decisions due to the information their representatives gave me. Later, they denied my repair claim after the work started and after several days of vehicle rental charges had built up. That time cannot be rescinded nor can the work and expense be undone. CarShield took my money in exchange for coverage on a 5 year old used vehicle. When it came time for them to come through with the repairs they made excuses. They said the claim was denied because the bad part they previously said was covered, was a "preexisting condition". Even though, I started witnessing the problem when I made the claim.

I appreciated your commercial on TV and was motivated to obtained your services. I bought 2 used cars which required warranty protection but unfortunately they turned out bad and had to return them to dealer. Your salespeople were honest and refunded by deposit and advanced month paid. This is a true professional company you can count on. Thank you for excellent customer service!!!

The lady was very nice. She answered all my questions accurately to the for of her knowledge and very fast. Thank you. I appreciate her for assisting me as much as she could and she was on the computer and was able to look me up real fast and I liked that I encourage all people who work for company to be more like this lady that was on the phone with me. Thank you soooo much.

Associate answered my question about whether or not there was a claim made on my vehicle. Mechanic was supposed to call to let CarShield know that my vehicle is in their shop and needs work to be restored to road ready.

I called to get a quote for my truck. Spoke to a sales representative and he told me I need the gold plan. He didn't offer me any other plan are tell me about them. He started out with a plan for $129.00 but it then went down to $99.00. He really didn't care about any information on my vehicle. Just my debit cards and how I was gonna pay. So I just told him, "No thank you," that money is all that you care about.

Was happy with the price I was quoted and the benefits that came with it, will for sure call when I get a new car. saw your ad on TV and the customers that gave their opinion of Car Shield services I was very pleased. It is reassuring to know that if I have car trouble the price is only a $100.00 deductible.

It was very easy to file the claim on the phone for the needed repairs to made on my car. The value of the service is awesome. I'm very satisfied with the quick handling of my claim, and the reasonableness of cost of the deductible.

I took my car in for repairs. CarShield then claimed that the mechanic "had not contacted them" despite proof he had contacted them and I had contacted them. Then when I called to cancel, they delayed until my next months payment was withdrawn. Then I was told that they don't do refunds. They were extremely rude and disparaging towards my mechanic telling me "he lied and overcharged" (He did not lie or overcharge!).

Janine was very friendly and helpful, a pleasure to do business with. Don’t know what else to say. She answered all my questions and even called back to make sure that I had your phone number which I did because she had given it to me. Pay her good because she is an asset to your business.

Great guy Darius very friendly just even though he tried to send my contract through email I never was able to get it. He will send it to me by post service. Nothing more to say. Just had a great time over the phone trying to get everything done.

Very Good, very good, very good, very kind, very patient. Listens to what I was saying. Taking her time to go over everything. Very nice. Told me how the program work, what it cover. Did not rush me. Took her time with me.

I want to extend my gratitude to the representative I spoke with initially, and to his superior, with whom I did signed up. He went above and beyond for me at my time of need to be able to be covered under CarShield. I unfortunately can't recall his name right now, but I do know he was about to be married. I hope he and his wife had a wonderful wedding day and honeymoon. I also want to Thank Ashley, the customer service rep that assisted me with cancelling my contract. She was also very nice and was willing to go above and beyond for me to stay with CarShield. I appreciate all three of the representative and thank them for their kindness and help. Thank you CarShield! Jentia

After speaking with agency, I found that this insurance was very satisfying. Thank you again for this. I was very pleased with this and I will recommend this insurance to my family, let them know that this is the best way protect themselves being a car owner.

I bought a warranty through CarShield because of how their commercial alleged that company to be. My plan has been fully paid in. My car experience some AC trouble so I took it to the Nissan dealership and informed them that I had CarShield. Once they called their claims dept a employee by the name of Tom told Nissan that the air compressor wouldn't be covered because the warranty doesn't cover leaks. When I got on the phone with the claims dept and spoke to a man by the name Mario he informed me that the air compressor would only be covered if there was not a leak that would've cause the air compressor to malfunction. He stated the only way the air compressor would be cover would be if the air compressor stop functioning on its own and that there were no issues causing this.

Customer service rep was friendly and very fair in accommodating the dealership as well as me regarding cost of labor and parts. He was willing to go back and forth in hearing recommendations from dealership to what my policy covered. He worked hard and ultimately recommended a solution that all of us could agree on.

Loved the fact my beautiful 2013 Nissan Xterra with 145000. miles would be able to go on without me breaking the bank in case of a malfunction. Car Shield is an awesome company and nice service reps. Willing to do a commercial for you all. Member of SAG. Just bought a new Toyota 4 Runner and when the warranty expires...I'll bet back. Thank you, Michael

Ask to resend my contract. I was trying to print my contract when it disappeared from my computer. That is the reason for my contacting CarShield today. The young man that answered made it very for me to get it.

I was confident enough to add a second vehicle to my account. Unfortunately the dealer I purchased my original warranty from wasn't exactly diligent in finding me the best plan available. A recent routine repair was declined, by the previous company, costing me $635.00 Not exactly how I envisioned a warranty working.

Termination of contract due to car accident July 1st 201. Call your representatives for patient, informative, a knowledgeable and very professional and weather Virginia ** including the salesman explained everything perfectly and I was very appreciative of the quick-service and and informative. Let me know exactly what was covered in what was it. Looking forward to do another contract from another vehicle which I hope will be within 30 days. Thank you. Peace out. Thank you. Peace out.

Changed billing date, very easy and helpful. Representative was very knowledgeable, and took care of my request in a timely manner. I would gladly recommend this service to my friends and family. I believe the price for the coverage is quite reasonable.

Cancellation of policy short term. Best customer service ever. Very understanding and compassionate. Listened and laughed at my story with me. You all gave me hope and faith to continue my Journey with my story. God bless. I pray to get my vehicle re-instated by the end of July 2019. So I don't have to worry about any problems. My last Jeep before heaven Amen.

Calling for payment information only. I received fast and courteous service. Changed payment information in a heartbeat. Great representative. Reggie. I haven't had any issues to have to use the plan as yet but, it's nice to know it's in place when my 4-year coverage at BMW finishes the end of August.

I got this CarShield coverage and yes they did good on the first repair but they did not do the repair so I've been with them for 2 years. Sorry to say they are a fraud. They tell you what your contract covers and then they have this if your part is not listed then guess what. You have to pay for the repair out of your pocket. So here is what they have done to me. My car is still at the dealership and they haven't from BMW to the administration who are the one who approve or disapprove so what the hell. Would you want a policy like this and you pay month to month. They are not going to be stealing money because I had to put on my boxing gloves.

Everyone that I spoke to on CarShield was very nice, sold me a good plan (diamond). I hope your service is as good as you say. Also hope your business stays alive and doesn't go down the tubes, like others that sold repair services. Thank you for being understanding about my needs.

I was unable to make a payment on the policy due to a financial setback, but this company worked with me to come up with a reasonable date for the next due payment. I appreciate the friendliness of the representative who helped me.

Very fast and truthful company. Each customer service agent took genuine concern with my issue and searched for a solution. They found me an answer to my problem. They couldn't cover my repair but they found a solution that saved me plenty of money. Thank you AUTOSHIELD/CARSHIELD. I WILL RECOMMEND YOU TO EVERYONE.

Called to see if my rear window sunshade was covered under my policy. It is stuck in the up position and will not go down. It seems the motor is not working, you would think since it has a motor like the power windows and doors it would be covered.

I purchased this warranty and the first claim was denied. This company is a scam. Look them up on BBB, they have a “f” rating and are not accredited through BBB. Do not waste your money with this company. Buyers beware. This company is a scam... They do not stand behind what they claim.

I did a little bit of research and CarShield has gotten two notches above everybody with the review and comments from other customers. Filing a claim wasn't super easy because I have to call CarShield and I also have to coordinate with the service manager from Acura, but it was not hard either. I spoke to a CarShield representative three to four times, and I had a good experience in terms of coordinating with potential repair. She coordinated straight to the service representative and everything went well. The conversation was very short and very concise. She was pretty much knowledgeable with what was going on. She knew what she was saying and doing. She pretty much asked questions that were necessary to make this claim the quickest.

I always have a very good experience when talking with a member of the CarShield company. And I am happy that I sign with the company. They are very professional. That means a lot in the business world of today. PS Thanks CarShield.

Person I spoke with was very friendly and helpful and gave me the information I requested. I did not need to answer a lot of questions to verify who I was, asked a couple of questions and was able to learn quickly what I wanted to know, my balance on my statement.

She helped me get the services I was dying to have???? She was super professional at what she does, I will give you a call tomorrow in the morning to let you know everything went well. I will be able to write more after my car gets started back up and I’m on the road back to work. Thanks again. #CARSHIELD

The warranty from CarShield is fine. I was gonna pick another company but CarShield worked with me and that was great. They were awesome. They were very professional and very helpful. I am very confident having CarShield. I feel good about it.

They were courteous and efficient. I was very happy with my service. I will recommend them to everyone for there service. I would not have been able to afford to get my car fixed if not for CarShield. If you have a car and the warranty is expired, I highly recommend you get a policy with CarShield. Everyone is going to have their car break down at some point and if you are like most of us you won't be able to afford to pay for a big car bill. Let's face it. We all need our cars to get around for everyday life. Thank you CarShield for taking care of my car and getting me back on the road.

Signup was so easy. The gentleman on the phone was so nice and caring. All he did was ask me a few questions and I was on my way. It's so easy. He was even able to give me a discount on my first month payment which I know my wife will enjoy so THANK YOU SO MUCH.

Got a letter saying my account was no longer active. Apparently my old account is the one that is no longer active. When I signed up recently, a new different account was established. No problem. Just wanted to verify everything was ok. Your representative was very nice and apologized for the mix-up. There is no problem.

The agent was very helpful and courteous. Helped me with the purpose of the phone ☎️ call. I did not wait long at all. The agent had all of my information ℹ️ right on time and was able to tell me all the information on my account. Very good customer service.

Called regarding a letter we received regarding a rate increase. Found out that our rate stays the same since we just signed up and our contract states what our rate is for I believe the first year. Was very glad to hear this news!

I do not understand a lot about cars. But the gentleman was very good at letting me know everything that was included. How much the monthly payment will be and the cost. If anything needs to be fixed I only have to give the first 100.00.

I purchased a used vehicle from a dealership and immediately purchase a warranty from CarShield. I ask very specific questions to the representative as to what would not be covered. With that said I bought it and have made my payments. I recently had some issues with my rear end making some noise so I took the dealership service department and was advised there was several issues wrong with my vehicle.

Out. A lot and have very good customer service. Thank you and from the very beginning they have done nothing but help out a lot. I am glad my car is in good hands and I know when I have it worked on it will be paid.

I heard the advertisement for CarShield on the radio and we didn’t have any issues when I purchased the warranty. I had a camshaft that went out on my car and I put the claim in. I went to the dealership and then, they ended up calling the number that’s on there. The rep worked with the mechanic to get things processed. The quality of CarShield’s service was good but the cost was expensive. I would've spent the money either giving it to CarShield or giving it to the dealership when my camshaft went out. The money was about the same.

I contacted CarShield protection for our 62K mile C6 Corvette we've owned for 5 years which is in excellent condition and was purchased from a friend. I received the same "well-prepared professional sales pitch" other reviewers have reported. The first cost quoted was $135/mo. and after I stated that was too pricey the cost quote was incrementally reduced to finally $100/mo.

This company is a RIP off. They will not pay for any work that your car needs. They will find any excuse under the sun to deny your claim. I have had several friends and family members with the same outcome. Please do not waste your money hard earned money and your health in dealing with these vultures. Hope this helps someone from making a VERY bad decision. This website is also paid by CS, and most likely this review will be taken down.

Best investment we’ve made. Low wait time. Super helpful and nice on phone. Very affordable coverage. Low deductible. Covers most everything except general wear and tear. I’d recommend this service to anyone. Thank you so much. We love you CarShield.

I received excellent customer service from the moment I was called. I am so thankful to have a plan to cover my 2017 Escape. It is affordable and will give me peace of mind. I commute over 100 miles a day and plan on keeping my vehicle for a long time, so I definitely need this plan. Thank you, CarShield!!

Thank you for your services. I look forward to having y'all back. You had great customer service and it was a pleasure speaking with you today. Thank you for your support and I would highly recommend yall to all my friends. Thank you. Mrs. **

Have not used CarShield as of yet, but I am sure that the coverage will benefit me when I do need to use them. The coverage that was given to me was satisfactory to me in case anything went wrong with my vehicle. But as of this date I have not had to use CarShield.

First, you have to wait a month before coverage starts. Which is OK. I just had my car repaired for about 1,200 dollars. I had problems with my A/C system which is in the warranty but CarShield refused to pay anything. I had problems with my coolant system which is under warranty and CarShield refused to pay anything. So what good is CarShield? Completely Worthless.

They promised me the highest level of coverage but they downgraded me without even telling me. When it came time for a repair they did not cover all the parts. And even the stuff that they did cover it didn't cover fully. Don't believe them when they say you can use your own mechanic. Not all mechanics actually covers even if they are certified like they say that they will cover.

Different auto warranty providers were not true to their word so I got CarShield, and I’ve been happy with it. They cover more of the vehicle than Nissan's. The first person I spoke with was Steve. He explained the policy, what the warranty covered, the cost, etc. to me. It was the first time I had to use it for the car and I was so pleased. When I reinstated my service with them ‘cause my contract had run out, they gave me a date of when my contract would be in effect. I mulled it over then I thought I wanted a different date. I called them back and told them I wanted another date, and it was fine. I picked my own date for my payment.

I regret not having Carshield coverage before my truck had to be repaired! Why? Because it was very expensive and I didn't have another car and renting a car was expensive too. So I had to ride a bike, walk or get a ride from a co-worker back and forth to work which was tough and draining even though I got lots of exercise.

I called today to inquire about proof of coverage and benefits. The young Lady was friendly and told me it will be mailed ASAP. My cars are both like new with less than 60,000 miles on them and I am glad to know I have some basic warranty on certain car parts.

He helped a lot. Tried his best with different options. It's just not reliable to me, appreciate all the help, it was very helpful. I will refer another friend to CarShield or maybe even come back myself. Just not right now.

I been with CarShield for almost 4 years. Never a problem. Vehicle has top sevice repairs paid on time and rental and towing. Very good service. The best in the world. My plan cost me almost $3,000 for five years or 100 thousand mile whichever come first. Carshield has spent at least $8,000 or more in repairs. What a blessing. Thank God for this plan.

I filed a claim for my car and the customer was excellent, very helpful and did not give me a hard time whatsoever. So I will recommend CarShield to all my friends and family and just keep up the good customer service.

After checking about nine different extended warranty companies, CarShield offered the best coverage. Their reps were very thorough and very patient with explaining to me the coverage amount and everything that was covered. They were very patient, and I know I asked a lot questions. I had repairs done on my car, and the mechanic worked with CarShield. They were able to handle everything themselves.

I would run as far and as fast away from this deceitful company as possible. After reading my review you may agree with the companies overall determination on my claim, but that does not negate the fact that the customer service is horrible. They did to me the exact same things that they have done to other customers who have filed complaints, only to have CarShield deny these actions. They have also unnecessarily cost me a large sum of money that I shouldn’t have had to pay when it came to fixing my truck.

Dominic was not only professional and experience but he had great customer service. Because of the experience I had, I will refer my family and friends to CarShield. Not only was the package affordable, but it was less costly than what the dealership provided.

I had an appointment with an insurance representative which is about 10 minutes from my home. I was driving back and all of a sudden, right as I got into this construction zone, I heard this loud thud. I immediately pulled into a vacant parking lot and that's where my car stopped. It wouldn't go any further. I've noticed that when I put it in gear, it was rolling backwards so I knew it was a transmission. The people at the shop filed the claim for me. They called CarShield and found out exactly what was covered. While I was in there with the transmission, I happen to tell the guy about the problem I was having with my windows and door locks. He looked at my contract and saw that that too was covered.

Updating credit card number. I was very pleased with Angela's help today. She was professional, patient, knowledgeable, friendly, and fast. This is the best experience I have had in years when calling for help to any of my providers. Angela - You made me believe in Customer Service again!! Thank you!

Just inquiring about what was not covered, like exhaust. But am pleased that the most important things are covered!!! I have recommended my son and he will too be get your service. Just having your service, gives me a good peace at mind!!!

At first I did not want to purchase the policy because I thought it was a scam. Trying to get me to get into something that I can't get out of. So I tried to cancel several times and they were very polite, even honesty about why I should keep this policy. Then I explained it to my Mom and she said just keep it. So I feel at easy and happy that I will never have to let my vehicle stay broke down. Thank you CarShield.

Up to the client. Got your own choice to pay the payments. CarShield do not has to got the payments thru the credit card. We will sending the check instead. Just making sure the check get there before the due date.

Pushy salesman. He would not let me ask a question and kept talking on and on. He seemed to be focused in closing the sale and not interested in my concerns. I'll check around for the competition, I might be back. Idk.

Customer service was great. I will tell all my friends and family about this company. I had no problem at all. The service was very fast. I didn't have to wait on hold or anything. I love this company. Glad to be a part of it.

Work in progress. Checking on my transactions. Will refer to other. I want my account to be resolved and put all payments on the 2nd of each month. Please let me know when all is corrected.

DO NOT BUY A WARRANTY FROM THIS COMPANY. USE CNA OR FIDELITY OR ANOTHER. YOU WILL BE DISAPPOINTED AND LOSE MONEY. They are liars and scammers. Try calling in a claim and all they do is give you the runaround and refuse to let you talk to a supervisor, worst customer service I have ever dealt with.

Casey was a pleasure to talk with on the phone today. He was very knowledgeable of the services offered and answered my questions thoroughly. Casey ensured I fully understand my policy completely before ending our call. He was very friendly and seemed to really believe in the services he was selling.

I had a great experience. When I called I expected a hassle but it was not. The lady that answered the phone went over and beyond to find me a tow truck. The tow company showed up quick and within the time estimated but the CSR for CarShield.

Scott in Sales was very thorough and pleasant. He explained the Gold Plan in detail for me. Dalton in Cust. svc. was also helpful and pleasant on my callback. If your handling of claims is as good as your sales/Cust svc folks, I will gladly recommend your company.

Updated 03/21/2020: Leaking pipe and pump. This is my second claim where the adjuster did not cover the amount of time for the repairs. Two hours just over $300. The last time, I had this same issue after several telephone calls and writing a letter with my work order I received a check for an additional hours. That is not good customer service.

You have A Very Good company. Unfortunately as I was driving my 2009 Ford Escape the transmission just started slipping out of gear. I don't know what happened so I went to get IT checked out. Thank you so much.

I received an email offering a monthly reduction for my new plan from $89.00 per month to $79.00 per month. The offering was in my spam folder and I immediately called and was given the reduction. I had to call back because I didn't get an email stating the monthly reduction would be for $79.00 and the second representative I spoke with is sending me a new contract showing the new monthly cost as $79.00. I appreciate the courtesy and cooperation as not many reps are as pleasant and efficient as the ladies I spoke with today.

Very, very pleased that this company driven not outsource to another country. I like all the coverage I am recording and IT IS JUST RIGHT FOR MY BUDGET! Rep was very helpful. Now I too I have made a good decision.

My truck broke down and I called CarShield and they took time to get information where I was and what was wrong with my vehicle, and they were able to get me a tow truck for me and they told me that it would take a certain time and it was.

I took a chance and ended up the loser, so had to cancel my coverage, but the representative was great and very helpful with the situation. I'm happy with how it went, and when things get better I'll definitely come back.

Personally, I feel that CarShield offers a great service to vehicle owners to protect against sudden and costly car repairs! It is a protection that we cannot afford to live without! Why not sign up today? You'll be glad you did! OK?

I just called in to ask a question, nothing else however, I appreciate the service I received from CarShield thus far. I was treated with Friendly Customer Service, and the Representatives are always willing to make sure I am well taken care of????

I liked the way CarShield read for me and they were very friendly. I'm satisfied with the package that I got. I had somebody there if I needed them. I usually went in with the problem in mind, and they did what we needed to do. When I brought the car in, they drove me back to my house while they repaired the air conditioner.

The customer service Rep was very helpful. Answered all questions I had. Was very professional in explaining the policy. Also had a friendly tone of voice. Ask me if there was anything else he can do for and if I had any more questions.

Last year I had saw an ad for CarShield and thought that it might be a great for my aging car (2013 BMW 535). I called them up and got some basic information but they would do EVERYTHING they could to not let me off that phone. They made up stories to relate to me, gave me hypothetical horror scenarios, and kept coming back to offer discount after discount. When I tried to say that I would call back after speaking with my wife, they pushed even harder for you to commit. I ultimately did but quickly cancelled the next day and got a full refund since they left such a bad taste in my mouth from the experience.

Extremely kind and courteous. No long waiting for an agent. Helpful and very knowledgeable. I will also recommend CarShield to all friends and family. As we all know cars or car parts breakdown. With this policy you are covered and that alone gave me peace of mind. Pricing is very fair and if you think about it much less than you will pay at any other mechanic. Women you will not need a man to negotiate the price, feel safe the price is always the exact same. I hope you at least try it for a year then make-up your mind. Thank you for reading I do hope this helps you going further.

No one accept CarShield due to you guys not paying for their services ☹️☹️, now I'm stuck paying for my own car to get fixed. Bad business. Bad. If you can't pay people for their services why collect our money.

CarShield sounded like a good deal and then I called them and made sure they were on the up and up in the Better Business Bureau. The rep also answered all my questions. He was professional and very helpful. I've also had to use CarShield for the radio and I didn't even do anything. The repair shop did it so it went good. They had my car for four hours and they fixed it. My experience with CarShield was good.

Responded to a tv ad. Had some 1990s celebrities on the commercial. Sounded pretty good. I have 2005 F 350 crew with 141,000. I purchased it last August. It's in perfect working order. Following day a rep calls and explains to me the benefits of car shield, sounds great. Guy claims bumper to bumper coverage. Anything goes wrong, they will cover it. Well the price was $145 per month. I told him maybe in a few weeks. The dude kept going on and on about how great the coverage is and my truck is old and thing will break. I should give him my card # right now to cover my truck ASAP.

I was having some problems with my car and I was excited because I knew that I had the coverage. I was trying to get some insurance when CarShield said, "Wait a minute." They looked my records up and said I already have the insurance. I was told that in fact, I have an excellent coverage. When I first got the car in 2014, the coverage was already in my payment plan. The coverage was paid out in 2015 and at that point, I had top priority to get my car done and anything I needed to be done on my car. That was last year and I turned the car in so it was good. The CarShield coverage was excellent. Vehicle warranties are very useful.

This is my honest and accurate CARShield review. They did NOT respond to multiple repair authorization requests from my car dealers repair shop. They told me they were on hold FOR HOURS AT A TIME REPEATEDLY and that they couldn’t keep calling and being put on hold and no one comes back on the line!! My Car Dealership documented this in writing!!! My car sat there for a week until I agreed to pay to get it fixed. So tell me what did CARShield do for me???? Not a blessed thing!!!! I had to ride my motorcycle in the rain for the week because no one called my dealership back!!!! I called also and was put on hold!! They do that strategic maneuver so you get discouraged and hang up... Yet they had the Audacity to call and email because I stopped giving them $ after they pulled that crap with my dealership Svc Dept...Of Course THEN they answered the phone IN THAT DEPARTMENT IMMEDIATELY... What the??! Complete BS....

I have always appreciated how helpful, understanding & awesome the representatives are. They are always willing to work WITH me & that was huge in my opinion. Always courteous & kind, THAT is respectful in my book!! Stay awesome CarShield!!

Save your money. This is a big scam. You Pay them month after month and when you need them they will DENY your claim by saying it is an existing problem or something else. They tell you that you have all this coverage but in reality you DON’T‼️ I’m paying them for over a year almost $90 a month and the first time I tried to use them was this week and I was denied on three different things.

The coverage I had had expired and I didn’t know if I wanted to renew it with that provider. Then I saw that commercial by CarShield and everything I heard about them on the TV sounded real good so I wanted to purchase it. The rep went over the plans with me on the phone and I decided which one I wanted. Everything was smooth and I was very happy and satisfied with the package that I was offered. I liked the service as well.

I called to make sure I made a payment on time since it was not automatically taken out of my account. The representative assisted me in making sure the auto payment was set up and that my payment was processed.

The price was originally the reason why I chose CarShield and compared to my previous provider, CarShield is a lot better, particularly in terms of the quality of service. It wasn’t hard to submit a claim. However, to get the work done was a nightmare. I had transmission problems and instead of having the dealer put in a transmission, these guys sent one from way back East. Now they’re telling me it should be here in a day and I’ll have my truck put back together in two days after that. But it took about 12 days just to get the transmission delivered out here.

My vehicle was getting older so I purchased a warranty in case it has any problems. It was actually my mom who told me about CarShield and the rep I spoke with was good. I was kinda leery because it was my first time doing something like that so I had all kinds of questions but he answered all my questions. Then I had a transmission issue that I filed a claim for and the people were really nice. I really didn’t have to do anything. They just knew what to do. They took my booklet, called CarShield and took care of that part.

The representative was not sure what was needed when I asked a question so she placed me on hold, apologized for the wait and explained to me instructions on what was needed to be done, which I was very thankful. Very courteous and helpful service was provided.

I have been looking for a warranty protection plan for my vehicle. I saw that there have been many people going with this company so I decided to give it a try. Thank you for the kind sales and service that I received over the phone when getting everything all set up.

When the belt cover gasket started leaking and a couple of other things that went wrong with the part, I filed a claim with CarShield. The process was fairly good and I had no problem with my claim. I had to call CarShield to get information to take it to the car dealer and get it fixed and I got a rental.

Very happy and pleased. Customer service are well trained and very pleasant to talk to and takes your concern very seriously and will do everything in their power to resolve it in a timely manner. Our problem was not your fault. Our problem was with Carfax and a miss report from Heaton tires on the mileage but you took control and helped resolve the problem. Would highly recommend CarShield to family, and friends.

Purchased a contract through Carshield in October of 2018, finally had three issues that the dealership wanted $15,000 for in order to fix in May 2019. These issues were exactly why I had purchased this protection plan in the first place (replacement of A/C Compressor, rear differential replacement and water pump replacement). Instead of paying out of pocket I chose to rely upon my extended warranty through Carshield that I pay a premium to every single month. I filed a claim which took about a week to get results back only to hear that they would not honor my claim due to “pre-existing conditions”.

Jennifer was completely knowledgeable, thorough and super friendly! She even reminded me of the coverage and benefits of my warranty plan and know that purchasing this warranty was right for me! Other businesses could use more "Jennifers" on THEIR team!!

I liked CarShield's coverage and when I initially purchased it, I had a fantastic experience with the reps. I called them when I was gonna use the warranty and the rep told me what to do. She told me to drop the car off at the dealer and they would take care of everything. I've used the warranty twice and in both times, all I did was drop it off and give the dealer the paperwork, and I was done. The first time I used the warranty, CarShield took care of it right away. I dropped the car off, then the dealer gave me a car back with a dead battery. I turned it back in, dropped it off, the fused had blown and they fixed it. If it wasn’t for CarShield, I would be paying around $600 instead of $100. So, it worked out. CarShield gives me peace of mind. It is worth investing in.

Dick Butkus was the spokesperson for CarShield one time and I knew he was about his work. If he would put his name behind something, it must be good. I thought the best thing I could do was try so I went with CarShield. All I had to do was call them, explain to them the situation that I was going through with my car, they took it from there. Their reps made sure I understood. However, they haven't sent my paperwork out for me to know what is covered by them. Still, it doesn't bother me because anytime I call CarShield, they're right there and on time every time.

CarShield had pretty good reviews on the commercials from what I read online, so I had to try them out. Before going to CarShield, I called the dealership since the original warranty was through them. But their price was so much higher than CarShield. I would take my car to the dealership to get service, and they always call CarShield for me. I had to use them a couple of times, and the dealership never had an issue with them. When I've had to take my car for brakes, they covered it. They do what they said they were gonna do. I'm satisfied with CarShield. It's a good service and I've always recommended them.

My credit card number was used by an unauthorized person resulting in a new card to be issued. Two ladies were very helpful in getting my account paid using my new card. I approved a discounted payoff to pay the balance of the contract as of 5/10/2019. It is my understanding the policy is enforce until year 2024.

My first claim and it couldn’t have been easier. Once my shop. Contacted Car Shield, an adjuster went out the next day and accessed the repairs. I was very satisfied with the car shield customer service and I would highly recommend car shield to family and friends.

My father had an account with CarShield and he vouched for them. It has been good so far and I haven't had problems. They answered all my questions, and everything was good. I asked how much they would cover and I felt good with their answer. I felt that I was making a good decision. So far, I've only filed one claim and it went fine. CarShield was quick with it. There was no hassle. I’ve heard stories in the past how companies try to get over, but I didn’t feel that with CarShield.

I contacted CarShield to make a change and they were "Par excellent as usual!" I will be a repeat customer in the future when the need arises.. They always gave me their best service and earned my trust. Go CarShield!

All went great, answered all I needed to know about the coverage of what was in the plan!!! Easy to talk with. Also covered all my options for my truck... So as far as I can tell, Jeannie did a great job on this call..

The experience was very pleasant and detailed. As a matter of fact, I had committed to CarShield before I realized that I had done so. Now, I must look into communicating with PayLink to request the return of my funds.

Yes your represent it is completely knowledgeable and is very helpful courtesy. She did not try to rush me through anything and give me other facts that I didn't know about. Thank you. We spent about 35 minutes 40 minutes on the phone, explain different details of the contract and she surprised me. Was very knowledgeable of of a automotive workings. I'm a retired professional diesel mechanic and she really impressed me of her knowledge of the workings of vehicles. Again if I could put a feather in your hat I sure would. If I was her boss I give her a raise. Looking forward to a real service from a very professional sounding company. She also explained to me about warranty on parts who you got some of them from. Stuff like this surprise me. To me very knowledgeable. Peace out.

I saw the ads on television for Carshield and thought it was a good idea considering I spent over $12,000.00 last year on repairs for 3 vehicles I own. I called Carshield to enquire about coverage and pricing. The Representative was rude and pushy trying every day he could to get my credit card number. After an hour with him on the phone I requested a copy of the contract to read because quite frankly it sounded too good to be true. Well they did not send the info as promised but a different representative did call me back the next day, gave the same presentation but did send me the contracts to read. Again this person was relentless in trying to get my credit card number.

I purchased a warranty plan from Carshield and had to take my truck in for repairs about 5-6 after the warranty purchase. My claim was denied because my truck has a lift. When I purchased the warranty, the rep never asked me anything about my truck except for the make and model, mileage and if I took care of it. I spoke with an adjuster and he told me that I should have never have had that warranty policy to begin with due to the lift. If that was the case, then asked to be reimbursed and I was told "Sorry that ain't happening". All this took about a month before some actually told me all this. I never received a single phone call from anyone to keep me up to date on what was going on with my claim. I have since cancelled my policy and will not recommend Carshield to anyone!

The reason I had to cancel at this time was due to financial hardship. The way the company handled my situation was outstanding and truthful. When I am able to get back on my feet I will definitely call to reinstate.

They explain everything that it would cover. The women that I talk to was really good at what she was doing. I call backs today and gave them the miles on the VW Beetle. I got the CarShield's number from the TV.

I spoke to two persons. One verified my information and another took care of what I called about, to update my payment method since I had a recent change. Both were courteous and able to answer my questions quite quickly. They were a pleasure to speak to. Pauline **

I heard Mike Ditka advertising CarShield on the radio and then I heard good things about them from one of my associates that has warranty with them. He said he had a good experience, so I gave them a try. I've used them once and that was a success. The two automatic side mirrors wouldn’t go in. They stopped working so I put a claim in and CarShield got them replaced for me. Their customer service was really good. Everything on my end went fine. But it took some time to resolve the claim because Shaub-Ellison had to contact CarShield a couple of times. It also took an extra phone call on my end to eliminate the confusion, and then my mechanic had a little bit more of a problem making contact with CarShield.

I called two weeks ago and asked to move my payment date from the 19th to 23rd. I also spoke to them about trading my 2014 Hyundai for a new car so I wanted to end that policy. They were good at discontinuing my Hyundai and credited back last months payment on my Town & Country. I haven't had to use the warranty yet, I hope they take care of me!

CarShield's rep sounded pretty good. He had to know what he was talking about for me to get their warranty and I did. I've had one claim thus far and though it was not a long process, I wish I would have known I could have gotten a rental car. During the repair, one part wasn't the correct one so they had to send out to get the right one. I was without my vehicle for about two weeks. Still, I'd recommend CarShield. I'm satisfied with my extended warranty.

Good service all around, Counting on you ALL to cover me if & when I need you the Most. Thank you CarShield. P.S. Please put a good star next to my name If I call with some questions please. I'll spread the good word. David

Although rep could not rectify situation, she was able to confirm phone lines down at CarShield Canada and put a note in my file stating that I had attempted to call for authorization for towing. Extremely pleasant and courteous service!

Windshield wipers. Everything was good. No problems. I would recommend you to be my friend. I've never had a problem with Yael and the mechanic says they've never had a problem with getting their payment on the work they have done. The warranty on the work is also been good.

I just started the plan. And hope not to. But if I do it's nice to know I don't have to worry. CarShield will take care of my car and me because living in Arizona in the summer is dangerous for anyone.

The young lady introduce herself, she was superb. Well manner, explain why's it very important to have CarShield, not only protection for my car, in case something went wrong I'm cover. Not worrying about money to fix my car. Best advice ever.

Give her a raise. She was the best. She sold CarShield like a pro. I worked as a sales rep. for DirecTV & Charter and she blew me away. If I could give her a raise myself I would. She is the reason I will be coming back after my warranty.

Great Insurance to have!! My car needed the engine repaired and it was done as promised. I would recommend CarShield Insurance to all my friends or anyone that owns a car or truck that no longer is insured by the manufacturer.

Account was on autopay. Didn’t realize I was paying for policy on car I had sold in October when I moved full time to Florida. Your rep was very helpful. Still have policy on second vehicle. Fortunately none er used policy but it’s good to know it was there.

I've only one time since I originally to sign up establish my extended warranty was when I called to have the monthly payment date changed. Was to change my payment date from the 1st to the 2nd of the month.. The associate I talked to was very professional, and courteous. Based on this I'd recommend CarShield to anybody I know that need an extended warranty to CarShield. My hat's off to CarShield. .

The reps at CarShield were professional, courteous, and they answered any questions that I had when I was purchasing the extended warranty. The claims process was fairly quick, but getting to the actual place where I had to the claim was frustrating. I was bounced around by a lot of people. They told me the number that I had to call, and I called that number, but they had no idea what was my contract number. They said they had no contract with me. I started getting frustrated and they told me to a call a certain number. But the person told me that I had to call another number.

My service agent was very helpful and kind. I explained what needed to be fixed and where the truck was so she gave me the phone number for the dealer to call and get approval before any work was done.

The customer service representative was very helpful. I would recommend CarShield to anyone that what ask. They will prompt answer my questions in a timely manner. The only thing was waiting for a customer representative, other than that, I was very pleased.

I purchased auto warranty coverage on my 2010 Honda Accord. The compressor for the air conditioner went bad. I took it to the dealership and they submitted the claim to CarShield Claims department and they denied it. I spoke with CarShield re this matter and was told there was nothing they could do to help me. After several hours on the phone with them I found out that CarShield is like a broker who sells your contract to sorry companies that will not pay claims and find 100 reasons why the cause of the compressor going bad was not covered when the contract states that it's covered. CarShield finally admitted that my contract was with United Car Care.

She was patient and helped me out a lot. She covered my car and gave me a peace of mind about anything that would happen to my car. She reassured me and even helped with the cost. She did an amazing job.

We sold the vehicle which had the extended warranty policy. I called to cancel the policy and found the process too pretty easy and straightforward. The customer service rep took the time to answer my questions, was very helpful in explaining the process, and sent a follow-up email that also detailed the cancellation procedure.

I had a great experience with my CarShield representative. She was polite, professional and very knowledgeable concerning the things covered on my contract. She answered all my questions, she made me believe that she was concerned about my problem and was willing to go that extra mile to help me find a solution. Great Job.

Could not afford normal premium. Needed to cancel. They lowered my premium to an amount I can pay. I didn't want to lose my car because I couldn't pay the payment plus the premium. I didn't need a warranty if I couldn't keep the car.

Female representative delighted me with A reminder call on the second business day after I forgot to address a mispayment issue prior to the close of business on a Friday. I failed to retain her name but would like for her to be me acknowledged.

My bank declined the payment as suspicious activity because the description read Paylink with no mention of Carshield. The rep explained that sometimes the withdrawal will say Carshield along with Paylink and for whatever reason sometimes it won't. She was kind enough to resend the payment.