CarShield Reviews

How fast customer service worked with me to get my vehicle towed and a rental. Professional and efficient. On June 29th, which was my birthday. My 2013 Dodge Ram 1500 Truck ran hot. My temperature gauge had came on and the alarm had started I was on my way back home, and I was in the middle of nowhere to stop and I was nervous that my engine had blown. I was able to make it to an open parking lot and I called the dealership and car shield. I was instructed by the dealership to have it towed to them and that is when CarShield did their thing.

I had called with issues with Car Shield app. All of the customer service representative held it for me. I was very stressed at the time. Say they listened and resolved the Issues.!!! Thank you car shield. Also explained the coverage to me more than 4 times. They concerned about my Health telling me to relax. Claiming me down with their caring. Wow that was surprising to me. I am sorry if I didn't follow guidelines but this is how I fee????

I had to have my transmission replaced on my 2913 Chrysler Town & Country. I dealt with Santiago ** and he was very helpful during the entire process. He answered my calls, texted me and called back in a timely manner. He was courteous and professional which meant a lot because the transmission took a while to be delivered and he let me know what was going on and kept me informed. I recommend Car Shield to everyone because they offer a great service.

GREAT customer service and satisfying my experience and adjustments on payment options and plan. Yes I would recommend CarShield to anyone in need of extended car warranty, I am a satisfied customer, because it helps ease my mind to know if a car repair is needed I can get my car fixed.

Man on the phone was very nice. Explain everything in detail to me which I was grateful for step-by-step what I needed to do and how to go about it and he assured me that you took care of everything and went over everything efficiently. Thank you so much for the friendly conversation as well as all the help you gave me. Thank you.

Understanding Team know why I'm leaving. But I will come back soon when I get my finance back up and running. For now I have a New Car 2021 with full bumper to bumper warranty. But I have an awesome time with y'all.

Customer Service Representative was helpful by explaining required steps to perform car repair and rental required while vehicle is under repair. Customer Service Representative was courteous and professional and provided information concerning my contract. Under the Platinum program, the repair I need is authorized. Additionally, if the repair will require four or more hours I will be able to obtain a rental car.

Can't really say since my claim was denied. I didn't put the miles necessary to have my claim covered so just looking forward to meeting all requirements if my Audi needs any other repairs. Hope to be covered and please state the miles we need to put when starting coverage. I didn't read the contract so my fault but would have liked to be told on phone that besides the 20 days waiting period. I also needed to put 500 miles on my car just saying.

My experience went great. I didn't have any problems getting my repairs, but then again I keep up the Z MAINTENANCE on my vehicle which is very important when dealing with warranties. People they'll pay if you do your part.

No one will take this thing. I have been paying for for over a year. How can I give you a rating at this time. I called up customer service and the associate is supposed to send me places I can call that take CarShield. When I am able to get my car fixed then I will rate your program. So far all I can rate now is customer service.

The young man was very helpful. I will have to check my credit card number and get back to CarShield. With my next payment. I am so sorry about this. Thank you so very, very, very, very much. This ends my survey.

It takes too much time from beginning to end to have your car repaired and the communication with the repair company is not great. This process is quick long. I still do not have my car. CarShield takes their time paying for the repairs.

Well I will say the only time I needed Car Shield they couldn't help me which was upsetting to say the least but I decided I would give them another chance. My intentions were good but I didn't count on buying a new car. But I will tell and encourage friends and family to give Car Shield a chance.

Was easy. Got my car towed and the issue fixed in 2 days and saved 650.00. Loved it. Was recommended this service by Aunt and would recommend to friends. Was even told that I would have to come out of pocket by the dealership for more than deposit which turned out to not be true. They handled everything and helped a bunch.

Great Service; immense savings! I have been really satisfy with how CarShield has handled every problem I have had with my car. The turnaround to get the job approved was somewhat slow, but the result was outstanding. I would recommend CarShield to my friends and colleagues.

This is the second time that I have had to use my policy and it is very simple. All I had to do was give the service department my contract number and the phone number. Then the service department called CarShield and they took care of everything. I don't think that it could get any simpler.

Bait and switch. Sounds all good in the sales call. Salesperson didn't explain what he was asking and when we ended up with a claim it was denied because of the way the salesperson asked a question and how I answered it. My odometer was entered incorrectly on the contract. I had to jump through hoops to fix that issue. Then they promised callbacks about the denied claim, I would wait home all day, and no callback. I have paid for this service since October 2020 for nothing. Just canceled the contract. Steven was the most condescending Supervisor I've spoken with. Maybe he should listen to our call and see how he spoke to me!

Updated on 10/05/2021: Keep Miss Breana in customer service. She help me when other couldn't. God bless her. I had put my F-150 Ford pickup in the shop and was told that I was not covered but she went a little deeper in the situation and found out that no one at East West Lincoln did not put a claim in but she told me to mail in my receipts and I will be reimbursed. Thanks CarShield. All of my family is with you all.

I was inquiring about my June payment on why it was not deducted from my account. Mitch was very helpful and went out of his way to find out the information that I needed. Great Job Mitch and the car shield team.

Just had a lot of concerns and the representative rest my worries through our Conversation. The representative was informative, helpful and very friendly. Really rested my nerves in these times when we all dealing with so much. I don't know what I would have done without Carshield services

She was polite and helpful as to updating my mileage on my vehicle. I am sure that as the days and weeks go by that I won't need it but at least I know I'm covered with Carshield. Looking forward to using the coverage as I would need to protect my investment.

I enjoyed talking with Darius and David, employees at Car Shield. They were very polite and professional and I will do business with them again if necessary. They had good customer service and treated me as one of the family.

Your advertisement is misleading. I have been paying for months. I had to use the services and you guys didn't even cover it like you say you would. I understand the deductible but partial pay didn't make any sense to me.

Was not happy with the company that fix my vehicle, the length of time it took for them to fix it, and after receiving my vehicle I still having the same problem. I like to get my money back or that they fix my vehicle right.

CarShield been helping me throughout the process with the dealership. They were threating to hold my car until they are paid and I called car shield and they made sure they sent the payment that day. Now dealership won't finish my repair. They have the part but won't put it in. Car shield called the dealership for me and made sure it will be completed on Monday. We will see. Thank you car shield.

My transmission repair was approved. However, the time taken for repair approval could have been shorter. Also, there was a small time differential between repair time and car rental duration. In some cases, a car rental duration, may need to exceed the 7 day max. There was a three day differential due to Car Shield's delay in delivering the transmission to the shop. This differential has been put in a claim and may be approved. Nevertheless, the total experience was a positive one. My wheels are rolling.

I thought I had lapsed in my coverage so I called in for clarification. I'm aware now how my plan work. Thank you. Enjoying the service and glad it's in place. I recommended this to my friend Christina and to all I know. This could be a investment.

Wonderful Plans to cover EVERYTHING you need covered. You can choose what you want to cover on your vehicle and you can add multiple vehicles. Even get discounts for having multiple vehicles on Car Shield plans. I wouldn’t be without it. So why would you.

I am a CDL TRUCK DRIVER and I use my car to get back and forth to work. I took my car to the shop to get fixed as CarShield asked me to. My car is 10 years old and only has 82000 miles. There was an old life sticker in which I DO USE my car for. So now it’s taking way too long for me to get my car fixed and back.

They kept me informed about the process all the way. I never called them and did not receive an answer. It gives me peace of mind to have them. We had no idea that our transmission was going bad and it tore up just out of the blue. We are so grateful for this warranty.

I had a pleasant experience with Nathan. He answered all of my questions accurately as well offering me a quote to my satisfaction including establishing for me applicable discounts. Nathan was very articulate and professional, I had a very pleasing experience.

All my questions was asked. The call was helpful and she was able change my payments date for me with no problem. They always take the money out on the day they say will which helps out a lot with my bank because I know when it going to be taking out the account which helps out a lot.

Transmission needed to be repaired. Carshield paid no problem all I had to pay with my deductible. I only wish there were more dealers and mechanic shop that I can go to with my warranty with Carshield. Otherwise I give a five star for service and customer service.

Car Shield is the most horrible company you could ever spend your money with. All shops do not recommend them, call for yourself and see. I brought a car that had nothing wrong with it for months, later my transmission had a little slip so I took it to the shop and called car shield. These guys took literally three months to even look at my claim. Then they say they will give you a rental but until your claim gets approved they will not pay for your Uber or anything that you have to pay for out-of-pocket until they decide to look at your claim. They will send an adjuster out to to look at the damage part. They even told my mechanic to open up the transmission and take a picture of the part. At that point they said they see the damage they’re going to fix it.

I did not had to use CarShield to fix anything on my vehicle but it's just comforting to know that they are there when I need them without a doubt and I'm grateful to have them. As I said it's comforting to know that you have somebody's got your back in a time of need. The car very can be very expensive and I know you got somebody as CarShield in your corner in your corner.

I recommend Carshield to everyone I know. I have a 2019 that I can't afford to fix and pay the note on should it break down. With Carshield I don't have to worry about that. I have not had to use it but, should I need to I know it's there to save the day.

I already have a CarShield Contract, but was called yesterday by another car Warranty Co., the Automotive Services Center, who recommended that I look up the Better Business Bureau 's rating for Car Shield... It was a big F, yet I'm looking at 5 Star reviews and wondering Who am I supposed to believe? It was suggested by the representative of the other company that I should Immediately cancel my Car Shield contract, stop payments and sign a contract with them. I intended to do that, but now I'm not so sure. Being a impartial Consumer organization, I was hoping you may be of some help. Could you help clarify the my dilemma? Do I believe the BBB rating or the 5 Star Reviews? You may not be able to tell me what I should believe about this, but perhaps you can help enlighten me, why such a gap in the ratings? Thank you for any help you may be able to give. Maury **.

I have had CarShield for going on 3 years. I like the fact that is not a contract and you can end at any time without penalty. My monthly amount is inexpensive and my coverage has been great. I am very pleased with the service and I have recommended them to others.

Everything seem to be quite clear as to the coverage. Please have someone give me a call on this so I do understand the complete coverage. I want to know what is not covered. It all seems like a good coverage to me.

The rep. was excellent. I have no complaints. I was ready to cancel my service, but she was able to work with me. My sick time ran out and my short time does not kick in for another two weeks. I would hate to lose my deposit so I'm very happy.

Call to update car mileage on car because it was not available yesterday to me,. The rep. was very helpful in doing this for me. It was a very good experience. Talking to Customer Service and I will recommend to friends.

I've only had to use one time and there was no problem getting my car fixed. Customer personnel always to the point, only reason for leaving is I'm down to one vehicle which is fully covered and at this time I have no need for CarShield.

Not many repair shops will accept Carshield due to the fact that Carshield doesn't pay them in a timely manner and encourages them to put used or substandard parts on your vehicle... 3 separate shops told me this as they turned me away for repair service! Even with the Platinum coverage! I traded my vehicle in for a new one! Thanks Carshield!!!!

I was not comfortable attempting to cancel one contract and activate a new one and enquired about transferring service rather than canceling. The representative was patient and willing to answer my questions in a warm, professional manner. I was advised how to best achieve my goals and provided the assistance, support requested.

Rejected by Auto Nation, they refuse to deal with Car Shield!!?? This is the same response I received from O'Steen Volvo, I cancelled the contract because it don't make sense to have the warranty if the dealer, the manufacturer of the vehicle refuse to take it!!??

Having a motor replaced in my car. Discussed the limitations of the warranty after the job is completed. I wanted to speak with an adjuster but couldn't be put in touch with one and was told they wouldn't call me.

Holly was the best!!! I am so glad that she answered the call. I had a very negative experience with Addison and almost decided against your services. Holly answered all of my questions and I could sell the product myself. She deserves an award for her customer service skills.

The customer service rep was very helpful and made the experience very pleasant. I'll make sure to recommend Car Shield to my family and friends that are in the market for the same benefits. Can't go wrong knowing your car and your pocket book are taken care in time of unexpected events.

Helpful. Service was fast and efficient. Pleasant staff. Very satisfied. Minimum of red tape. Fulfilled contract. It was a while ago. My mechanic was also very satisfied. I have been disappointed in other services. I will continue with you.

The times I have needed to ask a question and even when I called to cancel my coverage on a car we no longer own, the service was excellent. Very nice people to speak with and listen to any concerns. Great experience.

Perfect with understanding my situation and he knew how just to help me. With that 5 stars all around besides getting me to understand that I have been paying on this for year and he would hate to see me lose my benefits.

Already noted in previous correspondence. I requested a refund that was denied 3 times when a Supervisor called me to say she was issuing a refund because of the circumstances. I don't have another vehicle to transfer coverage to that would be worth it. A 20023 Ford Explorer with 200,000 miles on it and a similar 1997 Cadillac with similar mileage are not even worth $800 together. If anything would go wrong, I would Junk them, not cover them.

The agent was very patient to help explain the plans, He was very friendly and well informed on the subject. The product sounds like it very good, only time will tell. He worked with us to get the best deal for us.

The CSR was very patient and extremely friendly! We resolved the issue and I'll be calling back today to see where I can take my car. Couldn't get the mileage for her off the car due to something electrical. She was so patient and waiting. But couldn't get the odometer work so I could see the mileage. She assured me everything will be just fine if I called back with the mileage! What a great team you have!

I have recommended to many of my friend. I don’t know why they haven’t got it yet. Believe me this is one of the best thing I have ever purchased. Car repairs are really high. When you have someone in your corner that would back up over half your cars it’s a no-brainer.

Sorry we were short term..car was totaled in an accident..I like the idea of coverage...however I did find the price of coverage to be high..I know that to fix a broken car is very expensive and to have peace of mind....

I tried everything to get fob working. Auto Shield called a tow truck and in the meantime I called Cadillac service and figured it out. It started to work and I called CarShield to cancel the tow to the Cadillac dealer.

CarShield gave us good experience. I spoke to a representative and I let her know that the Better Business Bureau had some negative views about the company. But dealing with car shield it’s a good company. I appreciate you’ll working me and my wife, I felt comfortable with car shield but not my we will get it another time.

Thank you very much. Your customer service was exceptional and I was very pleased with the quality we received in speaking with your representative. I am glad this is here for anything that may come. We feel like we have added protection. Thank you again.

They are friendly and knowledgeable, I have had nothing but a positive experience with any of the customer support staff. I can tell that they are well trained and are easy to talk to, I have had very few be as friendly, they are respectful and I have not had one of them give me the impression that I was interrupting their day. In my interactions they have shown that they want me to keep the product. I would highly recommend your company on your customer service representatives alone.

I asked for a copy of something reflecting that the account was paid for 1 year since the papers I had only showed that I am paying $79.00 monthly, which is not the case. The person that I spoke to had to get a manager to be able to process my request, and seemed very reluctant to do so.

The person that took care of me was very knowledgeable, patient and interested in helping me the best he can. Everything went smoothly and I understood why the payment was not processed. I have a brand new debit card so I Registered and cancel the previous one. The payment went through easily and everything came back to normal. Optional my experience with Car shield have been excellent.

Was a member for two years - plus; wasn't helped not even $1 on my work order on my vehicle covered. Paid a monthly charge towards my vehicle; PAID on time, no help towards my work order. SUCKS ---- SUCKs. No your coverage gets a F rating. ZERO rating.

I received a email saying my card is going to expire. And I didn't realize it was about to. So I called and the representative had a very upbeat positive attitude. She answered all my questions and before she ended the call she asked me one time if I had any more questions. You should hire more like her.

I really don't have anything else to say. I was very pleased with my response given to me from the young lady Brianna. I'm pleased with my results. I share your company with everyone that I know that has a car.

Starting off with some problems and mistakes regarding payment date and inconsistencies. Issues got straightened out fairly soon. I understand what happened and then things fell into place with accurate info. Thanks for supervisory intercession which helped this process after all.

When I tried to log into Mepco, it would not take my user and password, Called CarShield and she Answered all of my questions, Friendly and knew her business. This the first time with CarShield so I had many questions and got answers. So far CarShield lives up to image on TV,

Needed to update credit card information to 2013 Chrysler 300S and Angel from Customer Service was very helpful in updating the Credit Card information and prevented the cancellation of my coverage and savings on any costly repairs to my vehicle. The $89.00 payment has been paid for on my Chrysler. Thank you Angel.

Excellent service and coverage...Very highly recommended to others. Always there for me...No waste of time. Car Shield auto coverage gives ease of mind no matter where I travel. All service mechanics recognize car shield as always easy to work with.

Well... I use the CarShield mobile app. when paying my bill each month. I changed my date to the 15th of each month. The app. tells me the 15th But when I looked on the MEPCO website, it was showing my bill was due on the 5th. I spoke to a CarShield rep. and she told me to continue to use the app. The rep. didn't know why it was different but she was glad that I brought this to her attention. Can you please double check with MEPCO and get this cleared up? Thank you. All in all... Great coverage and awesome customer service. Keep up the good work guys.

When I signed up for Carshield I apparently did not understand that there are levels to this service and since my car is 7 years old I cannot get the "good package" gold, silver, etc. I have had 2 issues with my car and Carshield has not covered either, however if my car engine blows up I'm covered.

What I can say is the short time that have been with that y’all is everyone that you talk to is very helpful and willing to help and overall I think the company is an one to be in company with so I will encourage anyone to be a part of the Carshield team.

We had an appointment with our dealer for our lube oil and filter as well as normal servicing. When my wife drove into the service bay the attendant heard a loud squeal from under the hood. It was determined that a bearing needed to be replaced. The dealer called you and received the okay right away. This is the type of service that was always done in the 1950s and 1960s. You have proven that all companies are not out to get the client, but to stand behind your words and take care of the client. Thank you for being there when we needed you. We will be recommending CarShield to family, friends and anybody who will listen to our experience. Regards, Larry **

Name spelled incorrectly. Please make corrections so coverage is right. All information explained. Understood what needs to be done. Service good, patient, took time to answer questions, explained services. This will give peace of mind because the vechicle is an older so this coverage should help. Better to have than not to have the coverage.

I have a Chevy Cobalt that I'm worried about. Future trouble may be too expensive for me. I've added this policy to help out. I have a decent payment, but I haven't actually used the service yet. My car has low mileage, so I hope to not need this service for a while.

Just about everything was covered and it was painless and so easy. Thank you so much CarShield. You Rock! You are Fantastic. My Engine took 11 hours. My Cooling fan was fixed. What a great program you offer for society.

My window would not go up and I called CarShield and they were quick to recommend SUN auto a nearby location. I am very happy with the end result. The SUN auto team were great and got my car fixed over night. THANK YOU.

All was handled well and I had no problem talking to the salesperson. I was given good advice. The rep was knowledgeable. Gave me discounts that fit my budget. This the first time that I ever gotten an extended warranty from an on-line company. I was real impressed with the help I received.

I have a 2012 BMW 335is. Have had the car for nine years with no issues. I joined Car Shield due to a recommendation from my mom. She has them and speaks very highly of them. I joined in Feb 2021. Had an issue with my vehicle in April. Had the car towed to the dealer. They contacted and received approval for the repairs from Car Shield. This was a great experience. I wasn't stressed out having to deal with any back and forth. BMW dealer and Car Shield were on contact with each other. I had very little worries. The repair was completed with no issues. The tow truck was scheduled by Car Shield as well.

I always get fast & accurate answers when I speak with CarShield. Everyone is friendly & is quick to help. I haven’t had to use their service yet, but I know my problems will be satisfied. I’m confident they are on my side.

I live in a small town calling every car shop, but they didn’t take CarShield. The Lady in Customer Service helped me find several car shops in the town next to me and was very helpful to go out of her way.

Customer service let me know my claim was being turned over to an advisor, Don was a great adjuster. Excellent customer service. Worked great with mechanics of my choice. Followed up with him always called back. Thanks Don. I would recommend CarShield - to everyone. Very affordable. Can’t wait to get my truck back.

Why isn't the Air Conditioner system not covered? If the Air Conditioner is not working on the automobile and the cost for repair is if $850.00., I think this is a major failure and should be covered. Mine was declined after the dealership performed a diagnostic and the repair bill reflects a complete hose replacement in order to get the air conditioner to cool the car and to stop smoke/steam from coming out from under the hood. The temperature gauge never went off "cool" so I know it was not the radiator causing the smoke/steam from emitting from under the hood.

Took care of every thing. Did a great job. Thanks again for the great job in getting me back on the road. Made sure that y'all got the best part to replace the old alternator. Got the part to the dealership overnight.

No question asked, Simply Superb. I am happy with Car Shield. The customer services is fantastic and unbeatable. They give me ultimate respect that I deserved. I will keep recommending you guys to friends and families. Keep it up, Car Shield! Even though I have not had any car trouble, so far, so good!

Excellent Customer Service!!! In a time of worriness, I’m now at ease. I was taken care of in a timely fashion. I appreciate the help and thoroughly explaining everything that I need to know about my coverage. I would definitely recommend CarShield to everyone that I know, that way everyone can be at ease, Thank you!!!

My account had been compromised. I appreciated that Car Shield contacted me to offer the help I needed. The young lady that helped was very helpful. We have taken care of the problem. We were able to review the benefits stated on my policy.

Great customer service. I will recommend to a friend. My question was answer fast. Great person. I like good customer service. My problem was solved with good customer service experience. Most sure I will recommend my friends. Good work. I love kind people that values. They company with high protection with the years of experience.

Having signed up because of advertised no hassle claims, I found out differently. Having taken my vehicle to reputable Chevy dealer, to my dismay, I found out that their labor schedule was different, costing me an additional $351. This was not as advertised performance. Had I known, I would have take it to a dealer that utilizes the same schedule. This was also after your adjuster approved the repair. I was also informed that dealers do not like working with Car Shield due to the long claim process. Their dislike of Car Shield severely limits my dealer repair options. I have used the Chevy dealer many times in the past and trust them.

He answered my questions to my understanding and I now have the answer to what I wanted to know. He was pleasant and courteous. He was good at his job and well informed. Give him a raise. At least give him credit for a good review. :)

Your representative was very thorough...helpful and pleasant. Did a great job reviewing the program and making it easy for me to understand. Overall, a very good experience. I have definitely recommended Car Shield to others and glad I did. Kevin **. Baltimore, Maryland

!Sneered quickly. Accepted refund promptly. Seemed like a good value for the car. Did not end up buying the car but wanted to know how much it would be to warranty it. Other problems with car stopped me. This was a luxury car and I thought it would cost much more to protect it.

They quickly approved me for repair and gave me several repair facilities in my area. I fixed the problem myself, but felt good knowing they would come through like they advertised. I would recommend them to anyone needing protection or great auto service.

My car’s AC starting blowing hot driving back from New York, I contacted Car Shield and they told me what to do and shortly after the claim was put in. They responded quickly and were very caring and friendly. I felt so much better after talking to them, I know I made the right choice choosing them to fix my car. Thank you Car Shield.

I was sceptical when originally signing up but Carshield has already come through for me twice. Their monthly fee is a small price to pay for saving their clients from unexpected and costly repairs. Be sure to read your contract thoroughly as there are some types of repairs that are not covered by the extended warranty.

This will be my first time possibly using my coverage. The representative was friendly, helpful, and knowledgeable. She supplied me with all the information I will need to give to the auto repair shop. If she had not told me to check first that the shop takes Auto Shield, I might have been left with a large bill.

I asked the question of when my next payment was due, and your agent, answered me in a minute. She was very friendly and very professional. It was less than a 2 minute call. There really is nothing else I can say.

Exemplary service received. Not being very up on such things; the gentlemen walked me thru every step of the form. I felt as if I wasn't a burden, due to my lack of knowledge regarding such things. I have already recommend this service to friends. Again, Thanks!!!

Needed answers concerning letters received. Question was answered. Explained letters were in case I had other vehicles to cover. I needed no more coverage. Was told to ignore the mail. As of yet I have not had to use the coverage I have.

I have had Carshield for several years and have only ever had one other occasion to use them for a cv joint. Had zero problems at all. Now my car is in the repair shop, which the carshield rep found for me, to have the other cv joint, blower motor and actuator/blend door for air conditioning repaired. Not only have the representatives been so very kind and knowledgeable but they are also lining me up with a rental car while my car is being repaired. I am the primary caretaker of my dad who has dementia and heart issues and to be without a car is very scary for me. Everyone at carshield has been understanding and caring of the situation. I highly recommend

Was very pleased with the help and the plan they found for me. Which helped me cover things that's important in a woman's life when getting a car fixed. And was very glad that my father Clifford ** suggested checking into it. For your company being a great help to him and some of my family members.

Just great. The service and the representative was very helpful and patient. I would recommend Car shield for all my friends and they should too because cause she’ll go farther LOL and when Car goes farther you go further too so stay bless and have a blessed day and drive safe. I would recommend this to everyone.

Very kind. Thank you. The person took my payment and kept me active so I would not lose coverage. I was put in hospital with stomach issues. Getting old sucks but I appreciate how I was helped and not told, "Cannot help you." Thank you for that.

I checked the cost of coverage from many different companies for the same services. CarShield is the very best value for the money. Plus CarShield customer service is much more helpful and more knowledgeable. They want you to understand what you are purchasing and feel comfortable with every aspect of your policy.

Christine answered all my questions in a timely manner. She was very courteous and efficient. I received the information I requested. She reviewed my account and told me everything that was covered. Also told me more information regarding Car Shield as a credited company in good standing

I had a question about whether an item was covered in my service contract and was given an answer quickly. I also wanted to know the difference between different plans and that info. was given without delay. Thank you, Car Shield,

Representative was very informed and polite. So far we are pleased with the kindness we have dealt with. We will tell other people about this plan. So keep up the good work and be proud of your company. Thank you

I had a very good experience and the agent was very helpful and helped me to decide to go ahead and get Car Shields and I will send others to try you out car shield, I’m looking forward to being a part of your company

They said cover engine but they never cover engine. If you have cover CarShield you will know when engine is not working. They you 100 Questions. Them in deleting or not cover is happening to me. Good luck everybody

The problem I have is the fuel tank filler neck, which was not covered by you! But as I see it without this part you cannot get gas into the fuel tank. I believe this is an overlooked part. My opinion!

I had this for 6 months and I could not find a mechanic that would take Car shield, every mechanic I went to said car shield doesn't pay and they are the worst for approvals for fixing your car!! Finally I traded my truck in and got a brand new vehicle. I canceled the warranty 2 weeks after I paid and no refund. I am so glad I'm away from them. I live in Orlando Fl and I promise every mechanic I went to said no to them and told me to go get another warranty because car shield does not pay!! Now imagine believer I went to Pep boys, Tuffy, Aamco, and plenty of others that refused them. Stay away.

When I discovered my car had a flat tire as I was heading to work, I called CarShield with my first "claim" as a member. The customer service representative was extremely helpful and caring, and she acted quickly and efficiently. A towing service was sent, and my car was taken to a local repair company. I could not have asked for better service, and I would enthusiastically recommend CarShield to anyone! Based on this experience, I have great confidence that my needs will be met if I have a future incident.

Phone call with Brandt, he was excellent, and went over and above, finding an auto repair shop near my home after I was unable to find one myself. Even though at this time I had to cancel my services because as it turns out I’m trading in my van, I definitely recommend Car shield, and plan to purchase another policy after my trade-in.

My credit card was compromised and I needed to set up new card for autopay. My dealership needs a call back to set maintenance and Melissa made sure that someone will call them for the work that needs to be taking care of. Awesome customer service!!! Thanks. Errol

Representative was very helpful and professional. Went well beyond to make sure my needs were met and was understanding and courteous. She needs to be in management with a raise. She’s one of the reasons I’m still a customer because of how she treated me and that meant a lot.

I love the customer service. Great coverage for my vehicle. I would recommend everyone to join CarShield. You guys are the best. Thank you so much CarShield family. ⭐️⭐️⭐️⭐️⭐️ I’m gonna recommend all my family members and friends to join CarShield.

Brief, to the point & used examples to be specific & eliminate any questions that might remain. Car Shield is well worth the money if you're driving an 8 year old vehicle - especially because it allows you to hang up on all the warranty calls that come our way.

Customer service rep John was exceptional, professional and thorough. I had a very pleasant experience to an already stressful situation of needing repairs. Rep was very compassionate in handling my situation and putting me at ease as well as simplifying claims process for me. I would recommend everyone to this company. Can't beat this customer service Team!

Excellent customer service rep today on 6/16/2021. She deserves a promotion for her excellent working ethics. She is a excellent leader in the working industry. She is a great asset to any employer. Miss Sonya **! Kat was my rep today.

The Agent I spoke with today was very kind and helpful. I explained this was my my first time experience to have an extended warranty. The Agent explained all the items covered and promised to take good care of me. This was such a relief, and will share my experiences with others.

The only dealing I had was with the person that I talked to in customer service. She was very pleasant and helpful. I don't have any more to say. I would tell my friends about your service plan. Have a good day.

Overall Car Shield is a great company to work with, while my interaction was brief, the reps were very knowledgeable and helpful throughout the process. I will definitely consider using Car Shield again in the future, and thank you again for your courteous and helpful service.

Everyone I talked to at Car Shield was professional and knowledgeable. I had a very good experience with the sales person and the customer representative that I spoke with. I believe that Car Shield is a good insurance to have for older vehicles.

My first experience was that this company is the worst that company that I have ever dealt with.... Before I signed up.. The gentlemen had gone down the list of things that were covered, axle, transimission etc.. He also include brakes and routers..so it sounded good... So I had to bring in my car and found out I had to get brakes.. According to this gentlemen I had talked to before I signed up said that they were covered.. So I had told them (my mechanic) that I was told that and then they did them.... Unaware that they were not or I never would have them done.. (It was false information I was given and now I have to pay out of my pocket 500.00 dollars)..

We had a very good experience with the agent we talked to. I was going to cancel one of the cars and got the rates reduced for both cars. Thank you so very much. We are seniors in our mid 70's and this is a nice thing to have happen with the rates of your service.

This was a much appreciated service. I loved that an operator was always available when I called. I appreciated the peace of mind Car Shield's protection gave me. I will definitely recommend Car Shield to a friend. The coverage was worth every penny. Thanks Car Shield.

I called to make sure I was on auto pay. I was assured I was. The customer service rep even told, or reminded me of the date the money would be pulled from my account! He was so very kind and easy to understand.

I bought a F250 from Chevy dealer in pristine condition with 144926 miles when I called Carshield for a warranty. It runs so good but the Gold contract gave me great peace of mind in the event of mechanical breakdown. Awesome, that you can buy the truck you can afford and still get a warranty. I am telling everybody about you guys. I hope I don’t need it but it's a gift from God if I do. Thank you Carshield!

Peace of mind is worth its weight in gold. The customer service was great. Being on the highway knowing I've got Car Shield my wife is smiling from ear to ear. I will recommend this service to all my friends????

My husband's vehicle went down at his job and had to be towed to the dealership. Unfortunately, our insurance didn't pay for the car rental because it was a repair of my husband's vehicle and not an accident. Therefore we had to pay out of pocket for everything.

Very pleased with instant care when my car broke down. The repair shop got the permission in a jiffy to proceed with the repairs after the assessor had verified much needed repair work. Thank you I will always choose CarShield for my needs.

Called about book about my contract that has not arrived yet. Kenneth told me it had be mailed but I have not received it yet. He told me he was sending me out another one today. He said I should have it in at least 10 days. He was very helpful. Thank you.

I had a problem with my contract, called on a Saturday and within a few minutes I received a call back from the representative. She had taken care of the matter and everything was good. This was very good service.

Although I personally have yet to file a claim, I am hesitant to continue my coverage based on reports of your company denying claims on small technicalities. Example, a woman in Phoenix was recently denied coverage for her transmission repair because of a small fluid hose that most people don't even know about, failed. It was only because a local news reporter called your company that this person got her monies back to pay for this repair. I was recently told that a power steering pump repair I had done wouldn't qualify for reimbursement because it was caused by a seal leak. So technically, any repair submitted, can be denied because of the smallest reason, such as a bad seal or hose. Perhaps consumers like myself should look to other companies that are better rated.

I cancelled my policy today because I found out that my original policy with Sheehy is still valid. The service I received from CarShield have been great and I had no problems during my time from May, 2019 to June 15, 2021.

Nothing it was covered for the work that I wanted to get done. Not happy. Took it to a Dodge dealer and had to spend 90 bucks for nothing. Been paying for two years. Never used it. When I want to use it nothing was covered. The sales person should tell you that just to get a sale

I don’t have an order # but the Customer representative was very knowledgeable, professional and excellent. She represent your company very well. She provided me with new information that I was not aware you covering although I spoke to one of your supervisor not too long ago.

Just told you this on previous page. Car Windows did not work for 3 days. Took to Toyota, They had it for 6 hours or more. Said windows worked every time they tried them. Thank you for all your assistance.

At this time I am unable to afford to continue with the service I had with Carshield. The representative I spoke with handled my issue and cancelled my account. She was very Professional and understanding of my financial situation and cancelled my account. She also tried to assist me by giving me other options, to stay with Carshield which I greatly appreciated.

Every step of my experience with Carsheild has been horrible! If I could sue them I would. I have been paying on my policy for over 2 years. When I needed to use it, they did not pay the auto garage. I had to borrow the money and pay out of pocket. Every time I called they said the repair had been approved and the money was there. I wanted the money sent to me since I paid out-of-pocket. That was months ago and I'm still waiting for the check. I also sold that car and want to cancel the policy. Every time I say that, I am put on an endless loop of hold and NO ONE answers the phone! Going with this co. is like shredding your money---WORTHLESS!!!!

You guys were perfect and on time and my car will be fixed in the time that I need it. There were no problems in the order or the time of the guy coming out to take a look at my car. I really appreciate it. Thank you so very much.

We have enjoyed our time as your customers but no longer have a car that needs coverage. We thank you for your service to us. We had a car that was too old for dealer warranty so we purchased CarShield and have been completely satisfied with the expert way your company has handled our auto needs. We appreciate all that you have done for us. We will definitely recommend you to others.

I had a good experience. It took 2 days for AAA mechanic and Shield claim department to connect. Once the connection was made. The work was done in one day. I am please with the service. Car Shield is a program that keep their word. Thank You.

Updated on 07/05/2021: Claim was not processed correctly so I had to fax in all the other paperwork that you guys needed to satisfy the claim on this car at this time. Thank you for your time in this matter. Richard **

The Customer Service rep was very helpful and took care of us quickly. Our financial situation has changed and we needed to cancel at this time. If we ever need help again, we will definitely call again. Thank you for helping us.

It a pleasure to do business with CarShield. I will recommend it to everyone so please sign up now. It a very good thing to have. Great for all type of cars and trucks, bike too so please join today. You won't regret it.

No dealership or repair shop within 50 miles from my home would not accept Car Shield. They told me that they had to call too many times to get paid for the service work they've done. It took too long.

Was fast and easy to submit a payment to Car Shield with a credit card, even though I was late on one payment. And I would most definitely recommend for anyone to to get car coverage if you you never updated your car warranty when the time came to do it but you never...

We felt lied to by the ads and by the sales rep. We were under the impression anything wrong with the engine would be covered, we take it in for work and everything wrong with it was not covered. Definitely will not recommend Car Shield.

I was nervous when my engine indicates that there was trouble with my transmission sensor was on. I called and the associate reassured me to just bring my car to my mechanic, have them call. That Made me calm considering that fluid wasn’t getting to the Transmission.