CarShield Reviews

Loving some CarShield. I have not yet made a service request but they have been great getting me all set up and I love that this a services they offer and the fact that you only have to spend 100.00 in any service. I only pay 109.00 a month and car rental and roadside assistance.

I had a problem with my wipers not turning off. Repair shop called Car Shield to see if it was covered. Car shield would not cover it. They'll cover the wiper motor but not the computer module that makes them function. There was also a wire that needed attention, again they wouldn't cover it. Because they wouldn't cover the repairs they wouldn't allow the rental car. I was without a car for almost a week and the bill came to $1000.00. I was not sent anything stating what was covered and what was not! I will be cancelling my contract with them.

Throttle Body malfunction. My experience with customer service was great, they guided me thru. The only draw back is the items that will be covered by the warranty. I would appreciate if you could send a copy of what is covered, they also assisted me on how to recover the cost for a tow.

I CALLED TO ASK ABOUT TIME LIMITS FOR SUBMITTING DOCUMENTS FOR RENTAL CAR REIMBURSEMENT. The agent was helpful and understanding. I also asked about the claim number. She was able to retrieve that claim number for me. I then submitted my claim.

Satisfied with result of my interaction with staff. Found staff to be helpful. Also explained to staff of recent retirement and was contemplating ending coverage. Asked rep if I could have a lesser price and she was able to lower the monthly payment.

I bought a contract on 3/14/2020 for my caddie. The salesperson Damion M was very helpful in getting all the info I needed. Then a couple of days later Lost our job and are selling the vehicle. Called Cust Serv. Talked Douglas great representative and told him I had to cancel the contract and needed by refund until I buy another car. I will certainly call Carshield and purchase another contract.

The young lady had exceptionable knowledge/experiences when responding to customer.. She was very professional when explaining information; I enjoyed our conversation. Provided time for feedback questions, I was never rushed during our discussion.. Always took time to explain in details information related to confirmation of coverage.information. Was always articulate when responding to questions. Voice revealed, she enjoyed talking to customer. Would highly recommend others.

CHANGE OF BILLING. Very professional and respectful. Spoke to Leann. Polite and courteous young lady. Leann was quick and kind. Hopefully if I need anything in the future she can help me again. It is unusual to speak to someone with kind words and attitude. So sorry If your name is spelled wrong. I hope the next person is as lucky as I was.

Got the job done. I called and they gave me all my questions answered. Completely satisfied. I even received a call back. Best investment ever. I recommend this to all my friends and family. I even bragged about Carshield on my Facebook page. I think all car dealerships should offer this coverage and I think it should be at least a flyer to offer consumers. At least send out mail offerings. a lot of people dont even know.

Have spoken with four of your reps. Still no contract by email or regular. I hope this is not how your company does business. I searched to find what I thought was the best coverage. So far you have failed. A email could save a cust; and not another survey.

Very helpful. Very professional!! Answered all my questions. Provided me a package right away. They are great business. I'm very satisfied with CarShield. I would suggest them to a friend. They have a high coverage. Glad I purchased a plan from CarShield. They are the no# 1 extended warranty company out there. Try them you won't be disappointed. I'm rated them no# 5 and they deserve it.

The Salesman is happy to tell you that the service is covered in the contract... That is until you have a problem... then the service is NOT covered when it specifically written in BLACK and WHITE on your contract! Don't get fooled. DO NOT PURCHASE FROM CAR SHIELD. Car Shield got $300 from me... I got NOTHING in return!

I will review if I decide to keep your plan. I called to be able to compare your plan against another plan that we already have on another car. Your customer service person, Joyia, was very helpful. I will get back to you after I can compare plans.

I purchase a 2012 Chevy Malibu in November and immediately got a warranty on it. I was paying $129 a month and when it's time for a claim they denied me and drop me. My damage is extensive and they're loophole because that's no other way to say it was that the title was at some point who knows when not when I bought the car - it is a salvage title. At the time of me purchasing this warranty they never mentioned it. They just take your money and take your money and then when you file a claim.. they say, "Oh by the way you have a salvage title" which I didn't know anything about because my title is clean.

While working with Justin, he made the experience of signing up very clear, concise and easy. The ability to have coverage when unforeseen things arise provides a piece of mind. We had coverage a long time ago and did not regret the service at all.

I am a 68 year old senior living on a monthly retirement check for now, so small monthly payments are currently the best alternative - later because I am working on other projects to improve my finances - I may prefer higher payments for 2 years then 0 payments for 3 years. Thank you for the choice.

My experience was, "Revealing".... I have had several conversations with representatives... all of which have told me or explained, to me, different versions, of what they understood my contract for service... to be. Many times I was informed that I needed to have a minimum of 500 miles and a certain amount of days, both... not either. I have finally been informed that based on my contract, I am currently allowed to take my car to the service center.... I gave both Lea and Nakeisha Excellent Ratings, because they both inevitably gave me the answer I have been arguing, very politely to hear. BOth of these young ladies were thorough and what I'm hoping to be... Concise.? Now... If these surveys are of any true concern to Carshield. Then I would Very Much like a Supervisor to contact me and Discuss my Situation, in hopes, that this will never happen to another client or customer of Carshield.!

CarShield does what is outlined in the contract. I would recommend this company to others because they followed through & customer service is great. I have had no problems with this company. I really appreciated the customer service that were real people and they where very informed in answering all question a with satisfaction.

Adress Change. Glad to see there's Someone that can hopefully help, I'm Pretty Sure Everything will be okay, havent used or had to use any of your help, but Peace of Mind, That Works By Committee, Hope you can get these lights that dont belong there out of my face, always feel like I'm bothering my mechanic to take light out, glad he dont mind.

I wasnt sure it was worth keeping the warranty on my car, BUT MY REP offered me a discount as I am a Senior. This enabled me to keep my warranty plan, for which I am very grateful. I would offer your service to my friends who are also seniors and live all around me. Thanks again.

Customer service was very good. They helped me with all my questions and were very pleasant to me at all times. I would recommend this company to all my friends and family. The rates are good and better than any other company that I have talked with.

Disappointing Coverage. Not everything was covered. Information about car renter not good. Without a vehicle for three days. I need more information about what is covered. Need information about canceling service. Please contact me at ** with all the information I stated above.

Cancelation as of now, uncontrolled circumstances. My experience was a very good one, in having my current situation taking care of, with my best interest in hand. I could not have signed up with a better company. Their loyalty and commitment in helping their customers is of high standings, and that's very good in nowadays society of finding reputable businesses. I am most pleased and appreciative of such great service.

Customer service lady was very knowledgeable and explained everything very well and saved me money with all the discounts such as military service, sr's and others and explained everything that even a old guy like me could understand. I give her 10 stars and so should your company.

Mechanical/electrical system. I will be glad to tell you my and Mercedes will tell you the rest. I followed the preliminary guidelines. I was told that I was covered. Hendrick Mercedes was told that I had no coverage. I called CarShield, again, all systems are go. I told that to Mercedes. They re-contacted Car Shield. After 50 minutes on hold. They hung up. This happened to Hendrick Mercedes 2 times. I called Car shield, again was told that the repair was approved and repair was going to be honored. All systems were go. They would give me the number. "Please stay on the line." I waited and hung up after an hour. I paid Mercedes. I have tried to reach Car Shield 2 times more to either refund my premiums or pay Mercedes. They have done neither. I think it is a total scam.

I have been very satisfied with the service I received from CarShield. They treat their customers with respect. Their service is superior and they honor their word. I highly recommend them to anyone for providing service to their car..

Wrong name on account - called to correct - still getting messages with wrong name!. Not satisfied until this is corrected. Name on account should be Lynn ** and not Len **. Please correct this and I will be happy to give another review - although we have not used the service yet and may never need to.

Got all I needed to know right away about my account. Haven't had any true experience with Car Shield yet except getting the Acadia and Ford truck on warranty. If I get in a accident, I hope I have no trouble getting fixed right away.

Had a great experience. Will use again in the future. And would recommend to others to use Car Shield. The salespeople that helped set up the account were helpful and professional. The process was simple, quick and easy to understand.

My account was charged twice but the customer service rep took very good care of issue. I do not remember the reps name but she was very helpful in every way. She took the time to take care of the problem.

Part needed was engine fan that's part of two fans on the radiator which is not covered. What I would like if that was possible even if the part isn't covered if they could look the part up or located coz that was my problem getting the part for the car what you still at the shop for 2 days now.

We bought a new vehicle today. The new vehicle comes with a warranty, so we no longer need the service at this point in time. Our experience with CarShield has been a positive one and we would definitely recommend it to others.

My husband passed a couple of days ago. I needed everything in my name and info. They were very understanding and willing to assist me in this sad time. I just wanted to thank them so much. I don’t have much more to say. Except thank you very much.

Your customer service was great. They did everything I asked them to do. The first young man was not great, but the other people were great. The first young man needs more training. My only complaint was they wanted me to tell them why I did not want your service. I told them I did not want to tell them and I didn't have to give them a reason.

I bought this warranty because my truck is getting older and I need the extra protection. There are expensive things on my truck that are going to go wrong soon, and I'll be retired soon and will be on a limited budget. I need all the help I can get.

So this morning I gave CarShield a call to cancel my policy after a few weeks with them. After reading countless hours of good and bad reviews I decided to go ahead and cancel. Spoke with Heather and as soon as I said I wanted to cancel. Oh man, Heather got defensive and agitated right away because I didn’t want to give her an explanation of why. Why does Heather think I have to give an explanation to her of why I don’t want to keep pumping my cash into this company? Beats me! Anyways she finally said my policy was cancel blah blah and my money will be refunded in 3 days and bam hung up on me. Lol ???? STAY AWAY. I’d rather drop the bag if and when my car breaks down. Oh yeah, I knew this agitation and defense mechanism was coming after reading those reviews..

I received a Car Shield email that caused me some concern. I contacted Customer Service. Your representative quickly explained that I should not have received the email and to immediately disregard it. She was polite, knowledgeable, reassuring, clever, and professional. She is an outstanding credit to CarShield.

I just signed up couple weeks ago. Your programs sounds very good. Hopefully I don't have to use it. Thanks for getting back to me. Several people told me, "Are you sure they will insure your 2005 SUV 127,000 miles." I said, "They sure did."

The CSR who help me with my decision to purchase CarShield was knowledgeable and caring. I have not used the service yet but I anticipate it will be as the Representative who helped me. I was told that I can take my car to any dealership or any certified mechanic.

Staff were very helpful. Did not feel any pressure and gave me all the information I needed to make a decision. Price was right, too. I'm much more comfortable now that I have the added coverage on my mini/mobility van.

It was nice to have my questions answered by a very nice, pleasant young lady. She also told me if I had further questions to please call back. Every contact with your company has be a pleasure to deal with.

I've been treated very well. I'm looking forward to staying with CarShield for a long time and when and whenever I have a problem. I'm hope I'm treated well. Thank you and have a good evening. What can I say? I just joined. I don't want to lie about it. So far so good. I've been treated well with respect. Yes I would recommend a friend at this time but like I said I just joined on March 3rd. I'm a newcomer. Would it be beneficial for me to have the Car Shield app. I would like for someone to call me and give me that information. Have a nice day.

The Rep was very professional in her presentation of the warranty coverage that my vehicle qualified for.. She took the time to walk me thru the warranty coverage and then the cost of the coverage, the payment plan the Diamond warranty coverage..

My husband wanted to add warranty to his truck. Tamesha answered our call and was very helpful for us. When asked about a contract being sent, she advised the original car contract was emailed twice to us. When I checked my emails and found it the print contract area would not allow me to open up the contract to view. I called customer service and was told they would mail the contract to me. Thanks for all the help.

I was very pleased to have my heat fixed without having to come up with the full amount. Carshield covers the parts I don't want to think about!! They made the processes simple and I didn't need to worry about being out of commission for more than a few hours. Thank you!

Great experience. Professional and kind. Knowledgeable and efficient. Don't know what else to say. Respectful and provides great coverage. Coverage is complete and fair. Number one in providing help with your car. Again nothing more to be said. A great company. Everyone should have it.

My car would not start at all. The CarShield representative offered to have a tow truck tow my car to a mechanic. When I ask for a jump start instead, she contacted a provider who jumped my car and I was on my way to run my errands. They provided wonderful customer service. I have been dealing with difficult Allstate Roadside Service previously. It is nice to talk to an American representative instead of a foreign representatives who do not understand West Texan accent.

Very reliable, professional and they have best customer friendly and service. I recommend Carsheild to my family and co workers. I have a 2009 Cadillac Escalade that had miss fires and oil pump problem, CarShield got me new motor for my Cadillac Escalade.

Seen a commercial on tv and called to check on coverage. It was so good I couldn't pass it up an affordable. Ford called me a few days before which I didn't accept. CarShield beats them hands down. Thank you carshield.

Best customer service I have experienced in a long time. The first time I put my Chevy Volt on a plan. Service was so good I called back and added my Ford F-150 on a plan. Awesome people. Thanks CarShield.

The customer service representative was very friendly and cordial, seemed to be well informed of services and was very helpful and patient in assisting me in my understanding of the services available and how they would be of benefit to me.

Had very great experience. Very quick, easy and simple. Was greeted as if I was family which I appreciate and went above and beyond to get me every deal that was available. Very happy to have two vehicles one mine and the other my parents all of us being very happy.

I have received great customer service every time I call Car Shield! Their representatives are always professional, courteous, and knowledgeable. I have great peace of mind knowing they are there to handle any car problems I may have in the future. I definitely recommend this company and will make sure my friends and family are aware of them too!!!

It was ok. Had to call back to get the same deal as my sister because I told her about you guys and she got a better deal so now we pay the same. I really glad I joined cause I really need this on my car.

My Change of credit card info was taken care of in only a few minutes. The representative was very polite, caring and helpful and his efficiency had my card changed and working in just a few minutes. Thank you very much for your time.

The staff were very helpful and kind. Immediately Doug ** went into everything that I could possibly have and what the insurance covered. The price is very reasonable and I am very grateful to have called them, because I was paying $234 with GEICO. Car Shield is more in my price range. Thank you Doug.

I ordered coverage for my 7-year-old Subaru, but later found my husband had made a different arrangement without telling me. CarShield helped me compare the 2 plans, but finally I still had to cancel because of a personal consideration affecting my husband. Customer Service representatives were always gracious & helpful as I problem solved my situation.

Service texts. I was grateful to have a text to remind me to pay my bill because I would like to keep the policy in force and feel free to continue to send me texts when their fellows do. Thank you very much. Have a blessed day ahead. Mr. Gregory **

My recurring payment was declined due to a lost card. I received another one and forgot to let Car Shield know, thus the phone call from them. I have the Diamond package on my 2011 Ford Ranger. I have not had to use the services as of today, but am confident that Car Shield will take care of any problems I may have on my Ford Ranger.

We love the security that Car Shield gives us. It's a peace of mind knowing we can concentrate on other things. I would just like to say thank you for protecting my family. Car shield has great benefits like the towing car rental and overall good feeling.

The guarantee of what CarShield will do for me. Knowing that I am covered for any unseen problem. It gives me confidence knowing I am a valued customer. I'm part of something bigger than any problem I might have. At my age I'm not trying to be somewhere stuck, you have to have a carshield.

After calling for info and battling that "hard sell" sales pitch unsuccessfully, my husband purchased CarShield. He then started reading his contract. How can a person with a used car have documentation of every work performed? Really? Every receipt from every oil change, should something go wrong with that system? The truck had sixty thousand miles on it when he bought it. So explain that to me, how we could have such documentation. It reads you will only cover problems if one has PROOF the problem spot has been perfectly serviced and maintained. What used car owner can show that? Luckily, I married a man smart enough to CANCEL BEFORE 30 DAYS. Thanks, at least, for that option. I wonder if there is an honest extended warranty out there....

I was please to be handled with the most pleasant. Staff member. She. Answer all my question. And told me what I should do next. I felt most assured. Thank you for your help. This was my first time I ever used my insurance. She guided me through everything I should do with confidence. I am very well please. With her handle my case. Now I can hope the Dealership can fix the problem. It's a handy cape van for my god son. Van to get him around. Thank You again CarShield.

Good staff and professional..right to the point of coverage and do everything thing they can possibly do to get the customer satisfaction and advise me to future possible transfer for future purchase or transfer of or discount on new future auto coverage.

Very knowledgeable, informative, professional, helpful, and courteous. The seller was a huge factor in my purchasing of the current plan I have. Professionals like this seller are hard to come by and their expertise is needed to maintain good customer relations.

The reason I went with CarShield are the great rates that they have. Within 60 days, I ended up trading the vehicle in for a new one. CarShield was very respectful when I called to cancel my policy. If I have another vehicle that needs a warranty, I'm definitely coming back. Thanks for the professional service.

I experienced no difficulty in contacting the agent on more than one occasion. Many online companies have a different agent each time one calls. Did not have to be put on a waiting list. The product offered was practical and economical enough to have good value for one 90 years of age, which is my age.

I never really thought I would benefit from my Carshield coverage, my vehicle is in mint condition and I take good care of it. In fact, I considered dropping the coverage. But then the Radio/Uconnect system went bad on my 2014 Jeep Grand Cherokee and an engine trouble light went on. I took my vehicle to the dealership and they informed me the Uconnect radio needed replacement and an oil sensor went bad and also needed a replacement for a total cost of over $1550. Because of the cost of the repair, Carshield had an inspector look at the vehicle. I guess they got a small discount and ultimately paid $1300 for the repair. My only complaint is, that, according to the dealer, the failure of the Uconnect system also caused the battery to short out and that was not covered. So I had to pay $300 for a new battery plus my $100 deductible for a total of $400. Still better than the $1850 I would have had to pay without Carshield.

My experience with Carshield turned out for the better. I do recommend everybody to get car Shield. I will tell everybody about car Shield. They serve their purpose. I told my mother about carshield and she's going to get car Shield real soon.

Larry ** was extremely helpful in answering all my questions, was knowledgeable, was courteous, and met all my expectations. I would recommend Car Shield to anyone needing an extended warranty on their automobile. In my opinion, it is the best contract I have been able to find for an extended warranty on an automobile.

Car Shield was great in evaluating my car and responded in taking care of my car. I am very pleased how quickly I was able to get my car back and I have mentioned Car Shield to my family so they could have their cars warrantied.

We sold vehicle that was covered. The communication and effort add Car Shield is impeccable. It's obvious they care about their relationship with customers. Some of the best customer service I've encountered over many years. The value factor of the relationship is as good as I've seen. In my estimation best I've seen in industry of warranty.

Everything has been great. Great customer service and great coverage. I would totally recommend Carshield to all my family and friends. I'm looking forward to continuing my coverage with Carshield. If I have any other questions I'll be sure to call an agent.

The dealership had difficulty reaching the claim department then after being told I was covered I still had to pay out of pocket. I pay monthly to be covered and still have to pay out of pocket. Make me ask myself why am I paying for service I'm not receiving.

I just purchased the service. I don't know how good you would be until my vehicle goes wrong and needs repair. Only then, I would know whether I will recommend to a friend or not. I hope when time comes you will service well.

Was very easy to begin coverage. Just stated what I wanted, picked from plans available, and got an explanation of coverage and when coverage would begin after the first payment was made. Only question I have is would like to review the contract after coverage was started.

I am on a fixed income and on disability, so cost was a big thing for me. The man that I spoke with helped get me a better rate that was affordable for me. I now don't have to worry about a big repair.

Requested a copy of my contract as I had not received it or misplaced it, I was only on the phone less than 10 minutes.and everything was taken care of. Very efficient and would definitely recommend using CarShield, I finally made a good choice. George **. Thanks CarShield.

Awesome customer service, spoke with 2 agents who painlessly updated my new vehicle added to my policy. Took no time at all. Very thorough explaining everything involved. Have recommended your service to many friends and relatives. Wish I had done this years ago!

Not thrilled about the coverage I have received. When I took my car in for repairs, I was told that my Gold package did not cover anything to do with "Compression" issues. That's in the drive train, how can it not be covered?

I am impressed with Car Shield. Any time I need them it just takes one quick phone call. When I call them I never have to wait for someone to assist me. The person who assists me when I call them is always available to help me no matter what problem I am having with my vehicle. I have also introduced my family and friends to Car Shield and they are also very happy with Car Shield.

Called to see if I could get a copy of new policy. Stephen in Customer Service took excellent care of me making it a smooth simple transaction which I loved. He was also able to find recall information about my vehicle that I might want to have checked made me feel that CarShield cared about my personal safety not just my money. Very personable on the phone and knowledgeable about the product.

Representative was very polite and helpful. Transaction was done without any problems. Answered my questions. Made sure that I understood the services I was purchasing. I would recommend Car Shield to any one who needs coverage. Great service! Have a lot to offer to their customers.

The customer service rep was very helpful and knew her job and how to explain it to the client. I would recommend her to help others in the future. She explain how to write my cancellation letter and also recommended me to get coverage on my new car.

Very good experience. I only cancelled because the car I was going to purchase was already sold. I will be back once I purchase my next vehicle. Service was quick and very friendly. I was surprised how easy it went.

Signing up was painless by your salesman Sean. When I called in later Amanda in customer service took my exact mileage and was very helpful with other requests. Hopefully the actual service will commensurate with the sign up. If it does I will have no problem telling other.

Having CarShield saved me $4,000 in auto repairs in 7 months. The only thing that I’m bummed about is that I never got a rental car as it was advertised and stated in the contract. While the shop was waiting for parts for my vehicle, getting a rental was impossible!!

FANTASTIC. Never had a problem with claim. Always available to answer my questions. Or direct me to the proper department. Helped me off the road when my car was broken down. Car Shield is the insurance you should have when your warranty runs out.

I had two claims with CarShield and both were satisfactory. My car dealer called in the claim and issued the service; I paid the $100 per claim fee to the dealer and all was satisfactory. My monthly fee was $79 for my 2005 Toyota Prius and all was good!

Great service. I have a 2008 Diesel 3/4 ton and I got drivetrain coverage for $100mo. on a truck with 180k on it. It covers everything I would be worried about on a 12yr old pickup. They were prompt and courteous every time I called.

The CSR was extremely nice and helpful and probably the only reason I decided to purchase warranty. I received an email, that had extremely deceitful pricing, not sure that it is not false advertising! The actual pricing was about 3 times what was in the email!

CSR is great to work with... Sheryllee was a please to work with... very informative and helpful. Made me feel like she cared.. That's how customer service should be... I will definitely use Car Shield again... Prices were good and always there to help when needed..

Even though I didn't get to use Car Shield because I totalled my car the day after I signed up for it, their customer service was excellent and refunded my money right away. I will definitely use them when I get another car.

I bought a policy. After 2 months I trade in the car. I called to make sure the automatic payments were stopped. I was very pleased at how easy it was. Person that helped me very pleasant and helpful. I am pleased with my policy.

In brief, I called to complain and cancel my contract. I was upset as I just paid out 80% of a claim submitted. I ended up speaking with Denny. She was amazing. Knew everything about the business and people. Listened, explained and made me rethink my decision. In process of review. Regardless of outcome, she was still the reason I'm continuing my policy for now.

Great experience! Wish I had known this earlier., excellent pricing, the coverage, the explanation from Car-Shield's representative (Eugene, an army veteran) made this purchase simple. Will tell all my friends about this extended truck warranty., Thanks.

Recently I had my truck taken King Ford, Valley, Alabama for repairs... The truck would not start due to the fact that the fuel pump was not functioning properly. That caused me to burn up my starter which had to be replaced before any diagnostics could be performed on said vehicle. Car Shield would not pay for the starter. Also there was another problem and I called Denny at Car shield and was told they would pay for that repair, but did not pay for part or labor. Car Shield did pay for the fuel pump and I thank them for that. I feel that your advertising is very misleading as it says "never pay for a repair bill again!" I am not happy!!!!

My experience with your representative was very good. I will be Recommending Carshield to my friends and family. I hope that I will not have to use this service but it’s good to know that it’s there if needed. Thanks for your time and help. Mike

I need some paperwork to put into the car and the truck to show that we have coverage for the two vehicles. Just in case something happens that we will need to use the coverage. That is about all that I can think of. Thank you for the coverage.

I saw the commercial numerous times, saw it this time and immediately called. So glad I did. My sister and I got coverage and it is such a relief. The Rep was very helpful and knowledgeable, and provided wheel to wheel coverage for me and my sister.

I have used Car Shield several times with different cars. I turn to Car Shield every time my new car warranty expires. It's helpful to me that I just drive into my dealership, describe the problem with my car, hand over my booklet sent to me by car shield, and he takes care of the rest. I would recommend it to my family and friend.

I was very happy with. Car shield. I was with them until I bought another car with a A warranty and could not use them. They were very helpful and easy to contact. Always there when I needed them.

Very nice and understanding to me. When I didn't have my fund in the bank they said, "No worries." I still have 30 days to pay or I can just pay 1 month until I catch up and also they changed my payment date to the end of the month which is good for me.

I got CarShield about three months ago for my 2008 F250 In case something else happen. Well I ended up with an oil leak. Took it Ford dealership and car shield will not cover and then they dropped me.

I will recommend CarShield not to just my family and friends but to everyone. They’re so easy to deal with. I’ve noticed an oil leak from my car and immediately took it to local dealership and my service advisor took care of the rest dealing with CarShield claim department. Once they’ve diagnosed where the leak is coming from the service advisor called me and told me that CarShield approved the work needs to be done without any hassles. I highly recommend CarShield to everyone!

Had to cancelled service. Wife lost her job and just dont have the money to keep. Would love to keep but at this time we just cant keep. When things not going right they are not, dont know when she will get back to work. Thanks very much for everything. Will recommend to my family and friends.

There is nothing you people need to change of doing. Everything is very very great and YES I will and have told other people of your service. THANK YOU... At this time and my life I will and am saying that coming into CarShield family is the very best thing I have ever done for myself.

I was just calling for basic information. The representatives was very helpful and very courteous. I wanted to know which plans I have and what all they both covered. I have coverage on both my vehicles. I would recommend CarShield to all of my family and friends. It is wonderful knowing you have coverage when you need it. Even though I have car insurance and full collision on my vehicles, you never really know what can happen in life. I love being prepared. This is a good way to have coverage with Carshield. I hope I don't need them, but at least if I do, they are available.

I’ve owned Carshield extended warranty plan for two years, I’ve used it once for a substantial repair and the process went flawlessly. I recently traded in the car and purchased a different car and was able to transfer the coverage to my new car at a small cost without any issues. CarShield is my peace of mind when it comes to unexpected car repair.

I was partially taken care of but had to pay extra for parts the shop would stand behind. Expensive cars use expensive parts. Was pleased that the repair shop had had experience with CarShield/American Auto Shield and was willing to work with them..

So far the representatives at Carshield have very good at answering all my questions. The plan seems to be too good to be true. I have not needed any repairs so I can not comment on that subject. But comparing carshield to other programs I have had it seems to be amazing. My other plans I paid anywhere from $5000 to $7000 dollars and they expired in about 5 years. One did replace a transmission but I had paid more than that into the plan. I was refused by one of them to replace a water pump that they said was ok but it wasnt and I had to replace it at my own expense. I hope carshield is all they say they are because it is a great peace of mind knowing I am covered. I hope I dont need to use it but if I do then we will find out! By my experience with other companies I highly recommend carshield.

Great Service: Kind, Patient, Clear questions, Friendly voice tone, Pleasant, Not pushy. Thank you. Interview was timely. Everything was clear. There was laughter when I tried to say funny things. I was able to take notes and jot down that which I thought was important. Conversation was smooth. Thank you.

I so appreciate my representative that took care of of my concerns and worries. He was the best. He demonstrated through the whole process of positive energy, kind, and understanding attitude. I so appreciate that he is truly a Awesome representative of your company.

Car Shield is a much better extended warranty on a used car than a car dealership, a car dealership will charge 2500.00 dollars for only 12 thousand miles, so 99.99 a month is a good deal, I don't even drive 2 thousand miles a year, my car is in very good condition, I've done the routine maintenance on my car already, so if anything happens like your advertising says and it will, well Car Shield is there for me, so it's peace of mind knowing I have this extra insurance on my car.

It's been over two weeks and I'm still waiting for a hard copy of my service contract. I've tried three times with online response service to no avail. Would appreciate if someone would send me a hard copy of my contract please. Thank you. Have a good day.

Ok, fast, friendly and very very professional help. Felt like he really cared and I will be more than happy to refer a friend and also share with them that I think CarShield is the best thing you can add to your car.

When I first subscribe with Car Shield and asked about coverages I was happy with what they told me. I recently had to have a repair done on my vehicle and dealership informed me that the issue was not covered. I was not very happy about it.

Great company. I never have any problems with Car Shield. Every time I have to contact Car Shield, they go out of their way to assist me with getting my problem fixed and resolved. You can't go wrong with getting and going with Car Shield in my opinion.

My first order only paid about 50% for the work! This time they covered none of the work so I had to pay $3,300 out of pocket. It is very frustrating. You call them and they say they will cover and then the garage calls and they don’t.

Very customer service and professional. Car Shield is the best, thanks for your service. Car shield you rock and I will always recommend your service and quality of work, every rep that I spoke to was courteous. Continue to stay professional, customer service.

Representative was cordial, answered all of my questions, was professional and polite. I asked questions about my coverage, how the program works and requested a copy of my coverage. I appreciate quality customer service and when I find it I share it with others. Thank you.

Carshield / American Auto Shield is a scam and RIP OFF company. Just the fact they use two names should say it all. If you have a Warranty with them cancel and save your money they will never pay. Have a 2010 GMC Acadia for 5 years with a Carmax warranty. They covered all repairs needed to the car over 5 years no questions asked. The Carmax warranty was to expire. Bought a Carshield warranty three months before it expired as we wanted to have coverage.

I loved the new car clear cover all plan, given good price, but changed my mind w/in 30 days, and was very pleased with ease & politeness of c/s advisor who cancelled my order and gave full refund. I will come back in future if needed. Thanks, Jim

New customer, have to see what the service is like in the future, but I am pleased to have the best coverage offer. Looking forward to using this protection for my car, I am a female and need the best serve possible.

I enforced CarShield of my transmission problem, the car had been in the shop for Three weeks now. The service center says it your fault and you say it's theirs. Either way I’m without my car and very dis - satisfied...

I actually haven't used the service yet except to call and sign up. The representative was honest understanding and fit the plan perfect for me, I am five star satisfied with customer service and the plan I have received, S. ** NEVADA

Brittany made my call an Awesome experience. She was friendly and professional. She took care of all my needs. You could feel her Smile over the phone. Loving what she do. Helped me with all my needs. Job well done???

He was sharp knowledgeable and very helpful and kind. He resolve the problem for me and gave me all the information I needed. He was very personable. He knew exactly what I needed. Super great employee. What more can I say about this fantastic employee that you have.

So far so good with my car but knowing I wont be in a big jam if n when my car does break is very comforting. Also their staff is very easy to work with and have been nice. Like I said I havent had any troubles yet so not much to say other than that. Thanks again for the peace of mind.

My car was 10 years old with 167,000 miles on the odometer. Carshield gave me a contract at a very reasonable price. Everyone I came in contact with were thoroughly friendly and professional. I recommend Carshield to ANYONE no matter how many miles you have on the clock.

The rep that worked with me was fantastic. She made want to smile throughout the entire transaction. Think of a positive descriptive word and she was it. I would most definitely recommend your services to all my friends based on the experience I have had thus far.

Do not waste your money. The average cost per month is between $250 & $400. In a year that is $3000 to $4800. That cost does not even coverage any deductibles. Most months you will not even need repairs. Put that money towards a down payment on a better/newer car instead.

Very informative thanks to Courtney. I was really pleased with how everything that I was signing up for was explained in terms I could understand and felt very confident that I was going to be getting the best plan for the money.

Need to work on communication between the various departments, because I don’t like when I handed off to another department after a representative made me offer for a service/product and another representative states that offer should’ve NEVER be made and, "WE CANNOT or WILL NOT honor the offer."

Justin and Tammy don't know their last name. But they was very helpful to me. That's what sold me to get my insurance for my truck. I will recommend this insurance to my family and friends. Oh by the way the mobile app.

The battery was dead, Even after charging it for four hours. The professional that attended my car was young but knowledgeable and accomplished the goal in a minute or two. Customer Service did their job in a professional manner and completed it in a timely manner. Bravo Zulu.

Best experience I have had in years! Low rates $99.00 per month. Super fast service. Saved me not hundreds but thousands $6700.00 plus. I really Love your product. I believe you're the best in this business!

Steve was the agent that I spoke with. He was the most pleasant polite person I have talked to in customer service in a long time. A true joy to talk to. He took time to answer every single one of my questions and gave me great information about Car Shield. Steve is truly an asset to your company. I hope you pay him accordingly. He definitely deserves a raise. I myself own a business and I would hire Steve in a minute. I know his value. I hope you do do also. Thank you. Raymond

The agent was very professional. She explained the coverage to me and made me feel very comfortable with my purchase of Car Shield. I was told that I would receive some information in the mail and the email will also have the information.

Great helps from Stiffany today. She is very helpful, courteous and eager to solve and to explain all my concerns and as the customers on our sides, we love that type of person who will help us and this person will add more assets to your sales and more customers by me recommending your products and services to all my friends.. God bless us all..

Pickup was diagnosed with Injection Pump failure and possibly Lift Pump failure. It took two hours to diagnose the problems and you will only pay for one hour. Not good. You will not pay for for the lift pump which shop thinks should be replaced. I feel like you are leaving me with a possible lift pump problem later which should be changed now. Also, approval has been taken way too long. Truck has been in the shop for two weeks.

Of course this rating is base on customer service. I have yet to use the vehicle warranty plan and hope I never have too but I also realize that is inevitable and I will eventually use it one day. In reference to my experience with customer service. I have spoken to at least four customer service agents now and every one of them have been friendly and very professionally. I spoke to one agent and was given a quote and she worked with me on a price that suited me fine. The call that we were on dropped and thought that was it and would have to start the process over again but she returned my call. When she couldn’t reach me she courteously left a message.

I had planned to cancel the contract due to financial difficulties, but the representative I spoke with was kind enough to help me with a discount that I think I can afford. She was friendly and professional, and very, very helpful in considering my difficulties.

Detailed pricing on all levels of coverage after customer contact via e-mail would be a great tool for customers to weigh their options. Seems possible after all vehicle and customer info is obtained. Just a thought. Would help me finalize my choice of whether this is the plan for me. Hope to see e-mail. Otherwise I am still looking?

During my conversation with Agent Ms. Maria **, she explained everything in both English/Spanish, and was extremely helpful in both our vehicles, and were able to obtain "great coverage" at great prices. I am also a Vietnam Era Veteran along with 9 yrs. in the Reserves, and she was able to assist with Veteran's discount. Ms. ** was "absolutely fantastic", and we were able to insure/cover 2 of our vehicles with exceptional coverage. Please tell her that we said thank you, and we hope that you can praise her at your next monthly/daily meetings. Again, WTG Car Shield, your agents are the best and Car Shield is the best!!!!

Updated on 3/17/2020: Questions about Policy. Tiffany was great. Very Polite. Very Knowledgeable. Even explained to me about my package. Asked how I was doing. Thank you for your time. Have a wonderful day! I feel so much better knowing I have coverage because the prices to get your car fixed is too expensive..

Very easy to understand customers, they also explained all the info thoroughly so I wouldn't have any doubts with all their services. Loved the experience! Thank You for all the help I got today so my car can always be protected in the future!

Actions taken by Car Shield Counselor. Very easy, pleasant, at no time did I feel rushed or pushed into anything, as a matter of fact it was important to Mr. ** how I drove my vehicle, number of miles, where it was parked. It seem that we both enjoy the same taste in high performance Cars. Thank You. BB

Customer Service is great. Clear, concise understanding and proof of coverage is provided via email and written correspondence. Flexible and affordable payment plans. Different options of plans are available. No complaints. I highly recommend this service provider. Car Shield is great.

I just want to say that Mike was super helpful in explaining everything to me and letting me know what coverage is best for my vehicle. He answered all my questions and assured me it would be rough to find pricing or a quote as low as Car Shield and he was right. I shopped at other warranty companies and none of them compare to Car Shield. So as of today I am a proud member of Car Shield and I will pass on this information to other who are looking for a extended warranty company. I also thanked my co-worker for the reference to Car Shield as well. And thanks again Mike for taking my call and making me feel like family.

The representative spoke clearly and calmly very professionally. She's very helpful helping me understand what I need to come out. It was a pleasure to talk to. I spoke with other Representatives when I called before. They also was very helpful and professional.

I have only dealt with CS Rep. and they were very knowledgeable and polite! The rep. explained everything in great detail about the warranty and what it covered on my 2001 Mercury Marquis LS. I Would definitely recommend Car Shield to a friend.

I had called to find out what kind of coverage they offer and I am satisfied with what they gave me so when I got my 2017 I called to get that covered too and they gave me a two vehicle discount and when I didn’t have the second contract I called and they gave me my contract number.

I was pleased at the prompt and courteous customer service that I received when I called to register my vehicle for Car Shield. I feel confident now that I my car will be taken care of when I need some major and minor repairs.

Very friendly and welcoming. Makes you feel firm that you're do everything to satisfy their needs on whatever issues you're calling about. I could surely recommend Car Shield to any of my friends or family members. Car Shield is the best.

Jose was very helpful and pleasant. He answered all my questions and was VERY patient, even when I asked the same questions, twice. His knowledge of the product was impeccable and because of how pleasant he was, I joined right away!

New contract on my 2018 Ford Focus. I was treated with honesty and the two men I spoke with were pleasant and knowledgeable. I feel safe and secure in my car because of the services your company can provide for me... I will recommend your company to friends and/or relatives. Thank you...

I experienced excellent customer service by representative name Amy. She was very and understanding to me how the program works pleasant. Very professional. Very kind. The old disabled veteran, LOL Thank you. Amy. She really took her time. MC really explain the whole contract very thorough. She deserves to be commended for her professionalism. And she's definitely an asset as representative car company. I wish more companies and customer service people were as friendly are and as understanding as she is. Thank you for all. Take care.

When I signed up for Car Shield I believed it was a good option for me. I was happy for the warranty they provided. Never missed a payment. Unfortunately, my car was totalled and I needed to cancel. They told me it would take 7 to 10 business days to refund. Once the 10 day mark came I called and they said they had to review my payment and then it would take 20 days to receive my refund. I wish the first time I called to cancel the manager would have made it clear how the process works.

I had a good experience, the representative was very knowledgeable about the coverage and how it works. Yes I will refer a client to you and hope they are just as satisfied. I hope when having to use the warranty that it covers everything that was explained in the warranty. Thank You.