CarShield Reviews

Love you guys here at CarShield. You all do a superb job, and I would recommend you to everyone. I give you five stars. I have peace of mind knowing that I will be completely covered when something goes wrong with my car. I'm totally satisfied.

I don't appreciate you keep sending me surveys. I took my car in last week to get radiator work done costing me $700, which you guys denied, 2nd time you denied me. This would have prevented the radiator going out and worse. Not only that but I called before I took it in and got it denied. I got 4 surveys on that one call, 3 after my service was denied.... I've paid you guys $672 since I started this ($168 a month), that may seem cheap to you, but it's not, and then I see your commercials all over the dang tv. Please tell me that you have actually helped people because I haven't seen it.... I'm about to cancel it.

Excellent. I had to ask for an effective date delay until October 9, 2020. No changes, leave money paid, just make the effective date in Oct. Could not do it but you suggested canceling the contract, returning my money and setting up reinstatement for Oct. 9, 2020. Your help and cooperation was excellent. See you in October.

They were great in helping me with getting my payment done right. The agent was friendly and very helpful in assuring me that everything would be done right. Also wanted to make sure I had everything taken care of for my call today.

It was a good conversation with the rep that called the dealer since I took my car to the shop. I was only called by mistake. The CSR that called did not provide much info to me on why I was called, but my car shop was able to discuss with me when I called them for something else.

Great experience, associate was extremely courteous and helpful. Answered all of my questions, help me with moving my payment out to a different date due to the Covid19 pandemic, I was furloughed and needed my date moved out. Helpful, understanding.

I needed coverage information on brake work being done on my 2011 Dodge Journey, the first representative didn't go into any details but told me incorrect information. When I put my repair man on the line the second time I called because he had questions, the information was corrected.

We had a very good experience when we had a claim submitted at CarShield and the reimbursement came in a few short weeks. We can’t imagine not having CarShield as a peace of mind if and when anything should happen to our Cadillac!

I called to find out if my car needs repairs d/t accident is car rental included. I am doing everything I can to save money without sacrificing needed items on my vehicle insurance. Did not get the answer I wanted but it made sense along with roadside assistance.

The dealership told me I had a minor crack in my radiator. I loved CarShield's claim process. They responded pretty quickly. I was surprised. The only thing that kind of upset me, because I'm a car enthusiast, was the fact that when they called the dealership, the first lady that called was trying to talk them into wanting to use used parts on my car. I'm like, "Yeah, no. I'm sorry." My car is one out of seven cars, and it's a show car. I use nothing but brand new parts because I'm not using a used part that's gonna break down two years from now. Also, it's not like we've been given this warranty. We're paying good money for it. Other than that, I have had five people that I've told in my car club that have gone to the company.

Thank you and enjoyed speaking to my representative when I called, she was very Professional, caring, knowledgeable, we were very lucky to have her as our representative in helping us get the best deal with our vehicles protection. Again, Thank You.

I paid online they overcharge me. Two payment of $79.99. Didn't put it back on my back card. I you to put it back on my bank card $79.99. I was not trying to make two payment at this times Because I am not working.

I was at Tuffys to get my car serviced. When the guy told me the diagnostic would cost $99 I told him I would call to see if that would be covered by Carshield. If not I would not get the service done there. I called. The representative said, "Yes we pay for that" so I left my suv there. I got a call telling me that I owed the $99 because carshield would not be covering the charge because there were no covered problems with the vehicle. If I had been told that, I would have taken my suv back home. There are other shops that will waive the fee if I get the work done.

Very good experience. My representative was very friendly and professional. It is nice to do business with nice people. Thank you. I will recommend this company to all my family and friends and also when my other car's warranty’s expires. I will buy it from this company Car Shield.

After my second month as a customer my a/c went down. Took it to an authorized a/c repair shop and had it check. They told me the compressor need it to be replaced. Within 24 hours CarShield resolved my situation. Very satisfied! Will remain a customer.

I'll text later until it's time for a car check up. I heard that CarShield is the best insurance for my car. It's a 2012 Dodge Avenger and it's black. I love my car. It's a passion for me to have a good car for almost four years. I just bought new tires and I didn't have to put it in the shop yet.

When I called about a claim for my car Car Shield wasted no time in getting everything completed. Car shield was very professional and responsive. I advise anyone who’s looking to get an extended warranty to get CarShield. You will be happy that you did.

Repair rear springs on the 2013 Silverado. This was a first time experience for me. I was very pleased with the results from the beginning to the end. The truck was riding rough. The new springs made a big difference! I feel very good about my decision to enrolling into the Car Shield Program.

Quick Service. I have not had any issues with CarShield. It seems to be a very helpful business and service. I would like to know what kind of rental they provide if I should ever need one because a compact car will not do. I have 3 boys.

Customer service was real friendly and at a great price. I will tell all my friends about Carshield. Everyone needs it if you have a vehicle to protect your car. I am very glad that I have carshield to protect my car. I never what will do without it.

2014 Cadillac SRX. While it didn't cover the car expense I had, new information screen or new headlights, I felt comfortable knowing that I was covered for major problems. The people were very pleasant and helpful with questions. I would recommend Car Shield if you are interested for warranty coverage on your vehicle.

I just wish the coverage was more extensive. I feel like I'm paying for something that inevitably won't be useful in the end. I just got it because the commercial on television lead me to believe it would cover me completely. I'm pretty sure I'm overpaying for something that won't cover me when it's time to.

Had to cancel our warranty due to the economic status my husband is in with his job. My rep told me they could work with me etc but once you get behind it's hard to get caught up. I will probably have to be reinstated when all is good and he returns to work.

Car would not start, turned out to be a dead battery. I called CarShied. They located my position and told me someone would be there within an hour. In 30 min or so I was back on the road, no questions asked. I somewhat expected some kind of invoice in the days to follow, but have not to this day received any. Everyone was courteous and very helpful. THANKS Carshield.

It gives me great peace of mind to know that my car is covered for any breakdowns. To be able to plan a road trip (when Covid is over) is now a pleasure, not a stressor for me! I am very thankful to have this coverage on my car.

Change payment. Very knowledgeable! Very patient with me. Also quite professional and friendly. She read back to me all the information I gave her because she wanted to be sure she had everything correct. The salesman who took my initial order was equal to his task as well.

The customer representative was well informed and helpful. I did cancel the contract I had just opened once I received the contract details in the mail a few days AFTER I started the contract online. If I had seen the details BEFORE signing up I would not have signed up. It was not a good fit for me.

I very graceful. I was referred to your company by Drive Time Car Sales and I read your status of your company. I am please to join your company and to be serve with such graceful customer services and helpful questions that was answered for my benefit. I want to thank you and your business great and mighty success going forward. I will recommend customers to this company in a heartbeat. Thank you very much For your spirit of excellence,

Added a new Bank Card number to my account. The agent was aware of my situation and efficient. He handled it quickly to my satisfaction. I feel confident that this is the right coverage company I chose. We will recommend this company to my friends for their automobile coverage.

This is a dishonest scam outfit. Called beforehand and asked about specific issues, if they would be fixed like a cigarette lighter outlet and an electronic door hatch that did not work correctly. I was told with the warranty for electronic components that this will be covered. I just found out that they only covered a small piece of the entire repair service and that my dealership had to wait for a part that they sourced, which can be a used part, a re-manufactured part, a third part part or whatever this company wants to get and does not honour what they told me!

I needed to find out if what I had been told about Car Shield's rating by the Better Business Bureau was justified. I was told that Car Shield would honor all things stated in my coverage despite what was told to me by another company selling additional car coverage. After hearing those statements from your representative I decided to continue with my Care Shield auto coverage.

Customer service was great and looking forward to your service. I a new customer so I can only speak on a limited amount of your service. Thank you so much. I'm not having any problems at this this time so it's not much more that I have to say have a awesome day. Looking forward to hear from you.

The young man never said anything about selling our account to Mepco. I wanted to get on site to see my account. He told me he could do that for me. And tell me what is on my acct. The only way I found out was to read the 15 pg Warranty. It is fine that the payments go to Mepco but Car Shield should tell us that.

Nice policy to have. Didn't believe it until -I actually needed it. Came in very handy- when your factory warranty expires- and you don't have coverage.. That's when you wish you had got the Coverage. I was lucky- I didn't wait for things to go wrong- I did it so things would not go wrong for me- I am very glad I did it. Now I have peace of mind. Thank you Car Shield..

The customer service representative was very helpful, polite, courteous and very knowledgeable. I would recommend CarShield to many of my relatives and friends. I love the fact that they offer different plans to fit your needs and budgets. Please give CarShield a call.

I had a very easy and comfortable first time experience over the phone with CarShield. Definitely a good team to talk to. I would really recommend this service to anyone who is looking for buy a warranty. Thank you.

Your Customer Service Person Ashley Help me Save Money on my Monthly Payments. She was very Helpful and Polite. I hope this Works out for Me, I have never done this Before. But I do love my Car. Thanks Again.

It's my first time with CarShield. So now my car need some work. Let's see what happens. I hear that's they are the best in this game. And I want to be a part of this offer and if things are true then my baby should be ok.

Don't have info on hand. But if I did I would at least send you about 20 people.. And all of them that have Car Shield agree that it's the best aftermarket warranty. There is point blank period and very affordable. It won't break your pocket and they will work with you..

Car maintenance info. My experience thus far is very good. As a new customer, I hope this will continue. I have seen and heard good things about CarShield and looking forward to a relationship with you that I can be glad to tell other about.

Customer service was very pleasant and very helpful. I had enjoy my experience with her. She was very nice. She listened well and I'm understood my concerns. Plus she took her time and making sure everything was right and correct.

I had accidentally thrown out my CarShield during a bout of housecleaning. In a panic, I called CarShield and contacted Customer Service. After explaining my predicament, I found the customer service representative to be very helpful. He said that a duplicate copy of my CarShield contract along with my account number would be sent to my E-mail address by the end of the day. Thank you very much, CarShield!

Thank you Car Shield. You really helped me out, would Highly Recommend getting this. It so helps in the long run, I would not have been able to fix my car with out Car Shield. My insurance would not cover this, it would have cost me more money.

I do not have an order number. I just joined. The people in customer service were very nice when I signed up for the extended warranty. I saw your many advertisements on television. My own dealership recommended Car Shield to me. That is because the dealership I am now dealing with is not where I purchased the car. I moved.

I talked to a Rep. named Shawn. He was very nice and respectful. I am thrilled to have the plan. I have heard so much about Car Shield on the TV. I was told that I would receive a Card and I am looking for it very soon. I printed out the Long contract.

The operator was very pleasant and assisted me in postponing my payment until May 6th due to lack of money coming into my household at this time. I am considering cancelling Car Shield, she said to postpone the payment and maybe things will be better next month.

The service that I received was First Class.,,. very helpful,., I am very pleased with your company as a First time customer.,. I will recommend your company to anyone who has a old automobile..,like myself. Your rate are very affordable for a senior citizen like myself.

Has an appointment to drop off my car on Friday. No ticket number assigned. I have a concern regarding the rental reimbursement policy. I feel a rental should be available when I leave my vehicle, as I have paid CS already each month, just as I do with my auto insurance. This makes the process easier for the insured/customer.

Great service and fast quote. Happy knowing I have coverage with peace of mind knowing my repair bill won’t sink me financially. Will recommend to family and friends. Why do I need to say more...I am happy with the coverage. I will write more when the first repair is done; so for now that is all I can say..

Your customer service people are awesome, helpful, and pleasant during these stressful times. Thank you for being so kind and caring about my well-being. It was a pleasure to work with you. I look forward to working with you again. Please Be safe as well!!!

I was thinking of canceling do to lay off. But they found a solution that worked with my financial issues so I would not lose coverage and have to start all over and also lose my grace period for claims! They were understanding and very professional!

My car would start when I started to cut it on. So, I called Car Shield and they told me that they were sending out roadside assistance and that I was covered. Car Shield is very professional and helpful. Thank you Car Shield.

Representative was very kind and took care of my issue regarding my payment, right away. I have not had to use the service yet, but it sounds like it is well worth the premium that I pay every month. From other reviews I have read, it is worth it. Thank you. Yes. I would recommend CarShield. Sincerely Mr. James D. **.

Just wanted to clarify that the payment went through... Had a compromised card and wasn't sure if it made it or not. I had to stop payment on the old card and didn't want to miss making the payment...

When I needed Car Shield they were not there, I'm a single woman and I took car shield out so I would be protected, that was a laugh because they didn't cover the latch in the driver's door. I was ready to get rid of car shield but boyfriend said to get them another chance so I am but if they let me down again then I don't need them and I do have lots of single female friends that have car shield and if I have trouble again you can bet they will hear about it and drop them as fast as they can as I will.

Final notice. I spoke with the customer service rep Charis and she was so pleasant to speak with. She was patient and very helpful. If I could speak with an agent like that every call I wouldn't mind. She made me feel sooo comfortable about the pandemic and that she understands what is going on with it. Thank you sooo very much.

My agent was clear and to the point. Provide guidance and recommendations that were instead insightful and helpful. She help me understand how to use my benefits and what was covered. She gave me great suggestions on where to could go if I continued to have problems with my dealership.

God bless you. With this difficult time it's hard to maintain and with a service that help very much for me and my family I'm very grateful. And bless you and your family at this time of crisis and understanding to have these kind of services for families. Very much appreciated. Thank you.

CarShield seemed like it was a good company however my experience was not that great because of one reason. My car just quit. It just stopped. It took them forever to approve the work. They told me I could not get a rental car until the work was approved. I just didn't understand why it took so long to approve it. This is a car that only had 24,000 miles on it and all of the paperwork for oil changes was there. On TV, they say that you get your car immediately. In the end, when they finally approved it, I didn’t need a car ‘cause I work a week and I’m off a week. It happened that it was the week that I was off so I didn't really need the rental car.

I was in need of a vehicle service contract and change my payment method. The lady was very helpful. I enjoy being able to say I have good reliable coverage if my Truck breaks down. I will tell my friends and family about Car Shield. Patricia **.

I added a recently purchased used truck, and received a great deal for a 7 year/126,000 mile extended warranty for the vehicle at an extremely low cost. They made the whole process easy with an even more affordable payment plan.

Good! Ok, CarShield has an automatic bank draw on my account! Your very kind attendant said that it was declined for some reason? After our conversation she tried it again and it paid!!! Called my credit union and jumped them but was told there was no record of it being declined.

SS Camaro. Overall very great service. Chris I do believe was his name. Very helpful and we work together to get the best coverage for me and my ride. I'm sure when I need repairs ya'll will be there for me. Thanks again CarShield. Jason O.

Called to make an update to the billing method. Making the update was easy and took no time. Rep. was very helpful. In addition I requested that a copy of my policy be emailed. As when I was filling away the paperwork, I must have misplaced or lost the original. Rep. agreed and sent it right out, received with right away. No problem.

Received generic mail indicating lack of coverage. Called and spoke to representative who was professional, courteous and quickly relieved my concern. She assured me policy intact and all was well. Apologized for any inconvenience. Great company rep. I gladly commend their customer support!

Good Good Good job and thank you for everything that you are doing here with the account. I am looking forward to a good relationship with the company and your business associates that you are doing well and I will tell others about this company.

During the pandemic time we all are experiencing financial difficulties with that in mind I needed to make some adjustments financially, so I appreciate you’re being to assist me in that matter. I appreciate your assistant, hopefully in the near future things will be back to normal. Thank you.

I called to make a payment on my Ford Explorer. The customer service person was very polite and helpful. Her approach to guiding me through the questions was very professional. I'm very happy to be a customer with CarShield. Thank You. Terence P. I have highly recommended you to a lot of my colleges.

Jim ** were great helping me with my CarSheild setup. I was really surprise on the offers they have. The Coverage they have offered me I couldn't decline from it. Jim got me started and I was so relieved to have made that decision. Thank you or in Hawaii we say Mahalo CarSheild.

Radiator was leaking. Called Car Shield to see if radiator was covered, They said yes, I took my car to dealer and they had to install a new radiator. I was extremely grateful to have Car Shield. Have recommended two other family members and was able to get my sister to apply and receive Car Shield also.

Your customer service reps are knowledgeable and helpful. Keep up the great work. When I purchased this product It gives myself and my family peace of mind. I have not used my coverage as of yet, but I am comfortable knowing CarShield will have my back.

I had a good experience with CarShield. I had a question about payments and my question was answered. Thank you for a quick response. I would recommend this company to family and friends. I again thank you for your assistance.

the monthly charges so I could keep it.

Great. She easy to talk to. Very helpful and very professional. Took time to locate discount or promotions available. I would recommend this company to my family and friends to assure that when your car need big expensive repairs that they prepaid to have their car fixed to continue on with no stress.

Customer service was very helpful. The customer who sold me this policy was very helpful. I told him I could not afford this at this time but we worked it out so I'm glad I called. Hopefuly I won't be needed to use this no time soon. Once again thank you very much.

The best aspect of me getting CarShield, was speaking with customer service signing up. I had 2 vehicles registered with CarShield. Took one of my vehicles to the dealer for a check engine light. Dealer indicated one side of my catalytic converter was going bad. Well, I had the dealer contact CarShield, well claim was denied. So, I attempted to get in contact with claims to get the reason of the denial, no luck. The agents, who were not in claims kept saying let me read the notes and see what happen and would always try and transfer me to claims. So, I canceled the service.

Water pump went out on my truck. Took it the mechanic. He diagnosed the problem. Called CarShield, got authorization, done. Quick, easy, fast. Best company I have ever dealt with. Price is reasonable with thorough coverage. The best part is you can use the shop or mechanic of your choice. No waiting, no fuss, no muss.

Front wheel bearing replacement. The repair was made last Sunday. Your office was closed so I could not receive approval before repair was made. I understood I could take it where I usually get it repaired. Can I still be reimbursed? Please.

Assistance during virus impact to prevent cancellation. Representative very professional and helpful. Payment adjusted to period when I would have funds on hand to satisfy contract. Been customer for year or longer and at present my goal is to maintain relationship. Have recommended service to several family members.

They did not tell me that A/C was not covered when they sold me the contract. I feel this was not full disclosure. The representative was helpful but I am not sure I would have purchased the coverage had I known the a/c was not covered.

The rep I spoke with was knowledgeable. She defended Car Shield. I asked questions that I wasn’t expecting her have answer to but she did. I signed up my wife’s car. I told the rep that my wife is going to be shocked that I didn’t cancel and I actually signed her car up.

I'm very please with Frank a good employee. Don't lose him. I will continue to do business with Car Shield for a long time, Frank also told me and items which I didn't realize I even had and is good to know this.

It's great. They even help us out with payment due to the Covid 19 virus. Thanks Car Shield. I would require this Warranty to anyone I know. They are great and they are very understanding. They even help you out with your payment if you can't pay it on time. They give you time to do what it is to do. Thanks again for your help.

Brought in my vehicle for repair because there was a loud noise when driving over bumps, and both control arms needed to be replaced. If I hadn’t had Carshield this would have been very expensive. I would strongly recommend CarShield to my friends.

Process was easy and satisfying. I have recommended lots of friends to get Car Shield. Hopefully they will sign up in case they have car trouble. Puts you at ease with having an older car. Thank you for the car shield.

Transfer of coverage to new vehicle. Outstanding representative. Very affable and saved me a lot of money. Was able to work through the telework due to current world situation. CarShield saves a lot of money compared to Dealership plans. Quality of service and value of plans will keep me coming back. Thank you!

Called on a Thursday morning questioning the status of my account. The support person was polite, prompt and very helpful. I was thanked for my business and made to feel I was valued as a customer. My question was fully answered in short order and I was asked if I had any other concerns. I was also repeatedly for contacting them.

A friend that I recommend got Carsheild and I really hope it a good choice for both of us. It sounded so good I could pass it up so we picked Car Sheild for our service. How could I get the gift card for Amazon? It's worth $25.00. Thanks a lot. I just got the service so I don't have to much to say.

I called customer service and the most excellent CSR help me resolve my account concerns. You see I did not want my warranty's on my two vehicles to elapse. The CSR was very efficient and fast, she had everything resolve in less than 10 minutes and was able to charge my account at my request so that payment would post a week earlier than it normal posting date. Thank you Car Shield for having CSR who appreciated my time and knew what to do and actually followed through with action and not just verbal assurances. Happy loyal Customer Colin.

The rep I spoke with was very nice and understanding. She made my day after speaking with her. I was very happy. I have never spoke to someone so helpful so glad I called. I would recommend Car Shield to everyone.

Her respond was well conducted and answer to all of my questions. She is well trained to respond to client request. I ask that you keep her in your team as a good worker to respond to those who want to join your company.

Power train coverage. It's nonexistent. Everything out to the final drive on my Suburban is covered but not my final drive. As a mechanic I would not recommend your service. It's crap at best. You sell something that says it's covered but it's not. I will be contacting my attorney general and giving them all the information. Your office is closed right now or it would be canceled already but it will be tomorrow.

I've been FAITHFULLY paying each month for Car Shield. Initial call to file a claim was great, BUT when the repair company called the Claim Department (as instructed by initial call), the claim was denied. I am looking for another warranty company ASAP!!!

Mr ** put all my fears to rest at a time like this in a crisis. I would recommend the world to Car Shield for assurance, I can sleep better because of them. JoAn **. I have never had such a detailed service vendor give such great quick and on caring verbal response to my crisis of a concern coupled with the present events occurring in the world! I'm more than highly impressed with Car Shield. Continue to help us the consumers. One of the best contracts for auto repair. If you need me to tell the world, well I'm available to do so, God bless your company and staff again. This is JoAn ** of Rocky Mt NC!

I didn’t know I needed a new transmission till the repair guy told me. I was a little afraid to call CarShield but I did and you guys came through. You guys saved me and my family in these rough times and I thank you from the bottom of my heart.... Thank you.

I had an issue with my account and called in and got everything resolved quickly and in a very friendly and professional manner. Absolutely top notch! CarShield, the best for a reason. They go the extra mile to please their customers.

From sales to customer service was absolutely wonderful, very professional, answered all questions. The price for what you get is very very reasonable. Will definitely recommend to family and friends. I called customer service a few times then ask just a quick question and they made sure before we hung up that I completely understood everything that I needed to know before I hung up.

Lawrence was great. He checked my information and provided me with quick service. He has a great sense of humor!! I had signed up for something and realized I don't need it and Lawrence was quick to figure it out.

Overall Great customer service. Excellent customer customer and courteous staff. Kind and prompt customer service with great and reasonable prices for the younger and older generations. Yes I would refer my friends and family to give CarShield a try. I recently referred a good friend of mine and she subscribed.

Good. I had a very satisfying experience with this company thus far and I really would like to recommend a friend to join the Car Shield. One thing that I have a issue with is I invest in this company every month and I think whatever is wrong with my car should be covered not just what's on my plan I chose.

When I had my Durango I put in a claim for the motor dropping out of the car. I was informed by CarShield that they did not cover that since it was the bolts that broke and not a specific motor problem. Paying the 2800 to put the motor back in my Durango was my problem not Carshield's and they were not going to pay any part of it even though I supposedly had bumper to bumper coverage.

Excellent! To the point, time consuming, but great. Montez was real patient, delivery was fantastic, conversation was very responsive, clear and correct. Nothing against foreigners but half the time you cannot understand them. But other than that everything was just perfect. Look forward to the future.

Looking for the Car Shield app for my phone. Also, wanted the contract sent to me. Reviewed the service contract on my phone, but wanted the contract to be sent to me by mail. Was concerned that I wasn't sent the contract after making the first payment.

Your employees are very help and they are very knowledgeable about your product and help me in a timely manner. And I will tell all my friends and also my family and I will be happy to be able to help them find your address.

I need a copy of my Contract sent by email. This form arrived before the contract I requested. The agent was very helpful but I still do not have the product I need. Thank you for your assistance in this matter.

We have never had to put in a claim yet, however every time we speak to someone at Car Shield they are very pleasant and helpful. I have asked about some coverage and they have answered me just fine. I have nothing else to say other than I am happy with car shield and would advise anyone who needs this service to call car shield.

I will satisfy the customer service. They would very honest and respectful. I would tell others about CarShield, They will be satisfied too. And I will tell others and others I was so satisfied. I would tell my cousins and friends about CarShield. They will be satisfied too. Thank you. File for the service.

Customer service was very accommodating. Helped me in detail in processing my request to cancel my contract. Very courteous during our conversation. Acted fast in processing my request. In a few minutes I received an email confirming that my request is processed.

They told me that they take care engine work. Not true. They only pay for oil changes and lubrication but they say engine repair and they only go by the amount of money you pay in and they don't tell you that you pay all the taxes too.

No complaints because I am a new customer so I can't tell you much at all, sorry. But I am happy so far. I have not needed anything as of yet but I have heard a lot about Car Shield and people I talked to are happy with it.

CarShield is going to work with me to help keep my protection plan during the covid-19 pandemic. Now that I have lost my job they will extend may payments for 60 days. If I cancel my plan now and once we get past the pandemic call to sign up for a new plan it will be a different plan which may not cost the same.

I renewed my account. Makes me feel safe and protected. You never know when your vehicle is going to break down and repairs today are very expensive. We need to be prepared. Majority of people make very little and are struggling to survive.

I'm looking forward to a great relationship consumed with no disappointment. In the past, my vehicles always outlasted the warranty...and I paid countless money out of pocket. CarShield gives me peace of mind. Of course I hope that my vehicle never ever break down but that's not realistic.

Buick Lacrosse. Great experience adding a 2nd vehicle to CarShield thanks to Allie ** who worked with me. Very knowledgeable, courteous representative. I would recommend Carshield to everyone out there. Great peace of mind. When something happens, and it will. Carshield is there.

The Customer service representative today was very knowledgeable and helpful. They offer great quality service for the money we pay for coverage every month on both our vehicles. We have not had any issues when repairs were needed this year.

My car failed me going to work on 4/11/20. The radiator had overheated and ran hot. When taken fo the shop it was discovered that the Èngine Coolant Outlet housing was needed. Called CarShield and Unfortunately that WAS NOT covered. I had to come out of pocket during this National Pandemic with $425. I'm was VERY UNSATISFIED with choosing Carshield! TOTALLY.

Duplicate car insurance package. The representative I spoke with was extremely helpful, knowledgeable, courteous and kind. I am very satisfied with the help he was able to provide. I have recommended Car Shield to several of my family and friends as the service is worthwhile.

I spoke to a gentleman, he was very kind patient and understanding. Took time out to answer my question with the best ability. Also I was provided information that was needed. Answered my questions with all honesty. Thank you for your time.

I have never had any insurance treat me this way! It’s been over a week and I still do not have my car back! Everything is covered they say but they do not want to approve anything to be fixed! The 4 day rental is a joke because you will need a rental for a minimum of 2 weeks dealing with them. And you will pay out of pocket way more than the 160 they MIGHT GIVE YOU.

Called to cancel my contract but after talking to Michelle (customer service) I changed my mind. She was very professional, knowledgeable and personable. She is top notch and persuasive without pressuring me. This combination along with her sweet manners is a model that all customer service personnel should strive to become. Thank you Michelle.

My representative was extremely helpful when I talked to her to revise some information regarding my account. I needed to call her and give her the exact mileage on my vehicle. It was one of the nicest experiences over the phone with someone helping me out that I can remember in a long time.

I have not had any experience other than the initial setup. If the courtesy and professionalism is followed up by the level of interest and concern when and if I need repairs. I will indeed be very happy with your product.

Getting this service was the best decision I have ever made. I can’t thank you guys enough for hooking me up and also the service you guys provide to me is great. I call and you guys pick up and answer all of my questions without hesitation.

Exceptional communication and price. Happy service rep with great listening skills. Always a nice thing when dealing with sales or customer support-- plenty of time spent explaining options and additional coverage for other autos at a discounted rate-while I do not look forward to having problems with my mercedes, just driving in to their dealership gives me goosebumps relative to their pricing.

I was very pleased with the service and information provided to me by Shelby she clearly explained thing to me and I was satisfied with the policy. The reason for cancelation is the company where I was working with will no longer be operating. I am 77 years old.

Very, very good customer service. I was surprised and very much satisfied with my results! The customer service representative helped me quick and easily. He was very personable, which makes these kind of phone calls less stressful. By the time I got off the phone, I had no further questions and completely understand and appreciate my contract. :)

Great Service and Wonderful Customer Satisfaction. I am very pleased with my relationship with Car Shield and the customer service representative was very efficient and showed genuine concern and was so compassionate during this tough time. I would definitely recommend Car Shield to my friends and family.

First class company. They absolutely delivered. Every promise made was completely fulfilled. The pricing was much lower than what I was budgeting each month for car repairs. They act more like a charity than a business. Customer service was always prompt, courteous and professional at every turn.

We have not used it but. It is a great???? Feeling to know we are covered if needed. All the representatives we have spoken to see very helpful. Each one has answered our many questions so they we understood.

Deborah was a wonderful Ambassador for your company. I had many questions and she was very knowledgeable, thorough, had my contract accessible, and was willing to ask or search others to clarify certain points to confirm. Getting the customer satisfaction was her priority, not her ego. Her attitude was what was most outstanding, she presented as helpful and sincere. Whether in sales or customer service, she is just the type of employee I would seek to hire. She made me feel I had made the right choice to buy from your company. I hope she is indicative of your company's Mission Statement.

My highest compliment to Kristen ** for her patience and careful explanation for all questions I had. It is not too often that you can receive concise and direct answers through a telephone conversation. I am pleased to recommend CARSHIELD to anyone searching for an extended warranty.

I appreciate the representative helping me to send my vehicle to Pep Boys. She gave me advice about the discount that I can get on the part that's not covered under my warranty. She was very nice and I'm thankful for that information.

Updated on 04/07/2020: Car Shield will cover the powertrain if it goes out but if the module inside the power train goes out they won’t cover it was since does that make? Answer none. The customer service agent I spoke to on the phone was nice and courteous but had no power to do anything. Sincerely Jason ** upset customer in Oklahoma

Received letter about activation. And here resolved the problem immediately. Plus, I have full coverage on the plan. My plan is good until 2029. The payment plan is great. The letter information informed about a The problem at hand.

Wanted to Cancel. The operator offered a lower price per month. I have stage 4 cancer so I was worried about the cost. Still a little worried but I have an older car. $89.00 a month is what she offered. Thank You very much.

I fail in a hardship after purchasing coverage and you helped me and gave me the option of returning w/o any problems concerning cancellation or refund. It would be a pleasure for me to restore my services when this coronavirus mess ends.

Pay a bill. Representative was very courteous, helpful and professional. Considering that he was working from home the process went smoothly. I was able to conduct my business with no problem. The only problem I had was with the phone system. It kept sending me back to leave a message.

New client and a second call was to provide an accurate odometer reading for my truck. Staff were very helpful and professional. If I had realized what a great value CarShield is, I would have purchased the coverage earlier!

Great Experience in a short time. I had my car serviced today and learned that I am still under warranty for 4 more years. It is only 2 years old and I keep up the maintenance with it. Vut thanks for allowing me to cancel at these trying times we are having. 4/1/2020.

Was hoping more would be covered, due to what my shop said was needed. My shop thought the car required more work than the inspector determined. Except for the wait I imagine part of that was due to the covid-19 virus, all else customer service and everything's been very good. Very pleased with the service overall.

I had to get another debit card number and need to report the changes so that there would not be a delay in my services if I need it from you. It took less than 10 minutes to make the corrections. Great job!!!

Would recommend Car Shield to everyone. Very polite and professional, Very informative on coverage & etc. I will be highly recommending Car Shield to family & friends. For the monthly cost this is well worth the value. Only with a $100. deductible in the vent that I have to use this coverage,, would be well worth the monthly cost.

Awesome company. l would definitely refer you all to a friend. In a time of Crises that we are in at this time l called Car Shield and they were very understanding! Thank you Car Shield. Thank you very much.

Kayla. She was great after months of trying to get someone to listen to me. She finally did. And it paid off. I canceled my contract but I came back because of Kayla. Thank you so much. For helping me and be consistent about following up.

I have made 3 Phone calls regarding where to see my contract and I have received each time multiple e-mails with this survey and no contract with terms and conditions. I was told I would receive them when I purchased the coverage yesterday.

It seems that CarShield adjusters work hard to find a reason to deny my claim. Then it is taking too long for the inspector to inspect. Don’t know when I will get my vehicle or if CarShield is going to do what I was told they would do when I joined. I trusted the salesman but the fine print in the contract is different from what the salesman said to me. But no problem. It is what it is.

Squealing belt. I called to see if it was covered, and the person I spoke to was very helpful! I didn't expect it to be covered, so I was pleasantly surprised. Very happy with the conversation. She was very friendly and helpful and helped me out a lot. I will get it fixed on Wednesday. Hopefully with no more problem.

2007 Lexus. CarShield has saved us money. We are retired, and the assistance has been a blessing.. With an old car that provides you daily transportation, it is important that it works well to get you to and from your designation. CarShield makes that possible. I don't worry about repairs because I know CarShield will be there for me.

The road service man "Carlos" arrived in about 15 min. Very nice in all ways - helped me out and got car started right then. He helped me get the car to a service area to replace battery and have car checked for everything - fluids, tires etc.

Great experience. No hassles. Once my vehicle was diagnosed the dealership notified CarShield and the process was started and completed. I highly recommend this warranty. My truck is a 2017 and it was very simple process to purchase a warranty.

My experience with the customer service representatives has always been pleasant. They have understood my situation and have offered suggestions in how to retain my policy. They have made payment arrangements to help me retain my policy. I hope that I won't have to need the services, but I'm glad to have the coverage. Thank you.

Need first name corrected (Carole) and City (Orlando, Florida). I cannot imagine a company such as yours not getting the paperwork right. Please try again and get the essential paper to me as soon as possible. Thank you for your attention to this matter.

When I was signing on the Agent recommended Gold but when I took my car for repairs, I was told that the repairs were not covered and that I should have got platinum or silver. Whoever heard of such a thing that platinum and silver are more of value than Gold. To me POWERTRAIN PLUS (GOLD) coverage surpasses platinum or silver, except in Carshield world.. A deliberate attempt to confuse prospective consumers.

They answered all of my questions to the best of their knowledge. The inspector has not finished yet. It is nice dealing with people who understand and care about what I'm going through. The tow service they use were on time.

I spoke with one customer service rep and she was not very professional, I hung up and called back and got Twyana and she was so compassionate, professional, courteous, and knowledgeable. She went out her way to find the best deal that would fit my budget with what we are facing in the world today, then me canceling my coverage. She didn’t know that I was crying on the other end because most people just about the company and not the customer or consumer. Thank you Twyana.

Everyone was very courteous and helpful. I thank all who were involved. They made My experience very easy and frustration free. I greatly appreciate how I was treated. It's always nice when you can count on a product you have purchased and have to worry if it is going to do what it advertises.

Need better relation between the shop and CarShield rep. when vehicle is in for repairs. Some shop doesn’t want the headache dealing with CarShield and especially when is giving the deal for transmission repair. I’m had good service with my other vehicle with the shop.

Purchased an extended warranty contract for my vehicle in 2019, was told that the rate (cost) would not increase, Jan 2020 received a letter stating an increase and that after Feb 1, "we will not be able to guarantee the service contract quote designed specifically for your vehicle". Since I had until May 2020 before the contract ran out I called and was given the excuse that the letter was an advertisement in an attempt to get car owner to sign up. I am a client. Why send me this, ummmm. So I asked for a refund of the months not used and for them to cancel the warranty. I was told I could not get a refund because it was past the 30 days. I would not recommend them to anyone.

The tech did excellent work. He also waited for me because I wasn’t home. Really cool guy. He did a better job than the previous tech did when I had another chip fixed. He did fixed the chip in less than ten minutes.

I called the girl shoulder what I needed. She helped me out. It was great, painless and everything was solved in one phone call. I enjoy doing business with companies that operate like that. The ones that I got to continually call I don't like to do that and I don't recommend them to people but you you're okay. That's the way I like things. Very good job.

I'm just happy that you were able to help me with the prices of the vehicle repair. Every little bit helps. It's a manifold. Been on recall list like it should be. Wouldn't have had this problem begin with. Manifold tank supposed to just crack out in the middle of them and ** big old hole in them just not right.

Good. They were very helpful on the phone. She answered all my questions. I would recommend to friends. I need my car fixed and Car Shield said they can help. I hope they can help. The deductible is reasonable. And payment is reasonable. Thanks very much. Customer service was very helpful. Now I need to go to a mechanic to see what is wrong with my car to get it fixed. Please please help me. I'm broken down right now.