CarShield Reviews

Questions regarding current coverage on vehicle and adding new coverage. Was able to talk to representative and get a plan that is best suited for my vehicle. Representative was most helpful and very knowledgeable. He was able to answer all of our questions.

Two days after payment due date Payment made. Car Shield representative very professional and personable. She was neither pushy, or arrogant to me in any manner. I would truly refer anyone to become a member of Car Shield. Again, thanks for your understanding.

Agents helpful in addressing issues. Peace of mind knowing I had coverage on my vehicle. Never made a claim but will be back when factory warranties expire. Nice to know there is a service out there that will help and perform as they say. Auto mechanics had nothing but excellent reviews for Car Shield. No problems working with this company. Thanks for providing this service. Will recommended to whoever's is looking.

My dealer of many years would not accept CS for payment. He said he would forward the check to me if you sent him one since I paid for the service. I was not able to take my car to another dealer as he had disassembled my vehicle for inspection to locate the problem. I could not re-install bad parts as I am a driver of medical patients and needed my car for patient transportation the next day. I needed the repairs as I was having difficulty steering the vehicle. PS. I have in my possession the bad shaft.

My experience with CarShield today was above what I expected. It was so easy to set up my car protection service agreement. The attendant was quick and to the point, did not waste my time with useless information. The information was clear and concise and the entire process only took about 15 minutes to complete. I will surely recommend CarShield to any family and friends who are interested in your kind of service.

Called for info. Scott was most helpful. After explaining everything re: coverage found I already had coverage in place which I did not realize as I had no paperwork available to this fact.. He is a credit to your company! I will highly recommend your company to friends and family.

I've no guideline to the agents that I spoke to. I've built a trust in them because they answer all my question that I've ask. I could not desire better! Thank you Car Shield. I would you that I would recommend all my friends and family hoping they're going to take my advise.

My experience in this it was very good. I like this insurance and I would recommend it to some friends, And family as well and church members too, This is my first experience with this issue in my car so we really love it and we will thank you for everything as well Pep Boys did the a great job.

Nice, quick job today. Made my payment today, call was handle quickly and efficiently. Thank you for taking care of me and getting the job done. There was no holds and no pressure. Keep up the good work. Reason for call was taken care of.

Customer service. I was pleased that I was taken care of! By your staff, she was very helpful! I need to find out what garage I can take my automobile to! I got the information that I required and all is good, now!

When speaking with representative our conversation was great and precise. She explained everything clearly and provided understanding. Answered all questions and gave me a chance to ask all questions for my benefit. She made sure I had the chance to understand my policy and when I can use them for my.

Representative was very efficient and friendly. She took care of me very fast. She understood the urgency of the problem and quickly worked to help me, thanks to her for making me feel assured of her resolving the situation. I was a little uneasy about calling to change my payment because it is the day today it is schedule to be ran, but my money situation due to covid 19, I had to move it and she did her best to help me.

Ms. Tammy, like my previous Representative, knows the Car Shield Service, levels, coverage, new member period, explained it clearly and the reason I am a Car Shield customer. In these times as we Pray and take protective measures to not spread the virus, I commend Car Shield for looking after and caring for their best asset; their Front Line. Service remotely is seamless, no problem whatsoever, same as always GREAT! Our failed President is wrong, companies that are resourceful AND protect their employee family is what WILL keep our country great, Thank you Car Shield.

I talked with Diane about my 30 day refund,. She was very helpful, encouraging me to review the policy in my email, which I had not seen. She explained the policy and suggested that I review it and then make a decision. She had it sent to my email again - I see it. She was very pleasant and professional.

I wish you could add tires in your coverage's. I am pleased to see that you saw a need because I was debating rather to keep my car or trade it because of expired coverage. I have already added another car to our coverage. Thank you.

This is my second claim with Car Shield. I have no complaints at all with the way they were handled. They got my vehicle repaired and on the road as quick as possible. Because of the way my claims was handled I just renewed my policy. It has been money well INVESTED NOT SPENT.

Had to replace my 2018 Impala evaporator core and it would have cost me 2000.00 out of pocket if I didn't have Car Shield. I took the car to the dealership services and they took care of the rest. I had to get a car rental and they are in the process of reimbursing me the amount I paid. Thank you for repairing my car.

Very pleased with the representative. She was very knowledgeable of CarShield. I never felt pressured to purchase the contract. The agent gave me peace of mind about the choice I was making a purchase with CarShield for my vehicle. I am planning on adding my other vehicle l, depending on the payment in the next week or two.

Vary Friendly answer and Quick Service. Soon as repair my car body. I will call her again to make claim. Thanks. I will recommend CarShield to my friends and to my family members. And also to all the Church members.

Very good. I have given every question a rating of 5. I just recently signed the contract. I have no idea about the service you provide of yet but I will try it and can give you a better description of how it works and how pleased I am with CarShield.

EXCELLENT across the board. 100% necessary to have coverage especially on high end vehicles. So many people own them but once something major happens it's a wrap...you're stuck with a car and payment. A vehicle that you cant drive. My wife and I are pleased.

Hello. Matt ** was very polite and knew the product very well and took the time to explain all of our questions. We would recommend your company to our friends and family. We appreciate the time and patience he had to work with us. Stay safe.

Lost my debit card. Had to get another card, Car Shield called me and I responded giving them a new number. I appreciate them being concerned enough to let me know there was a problem so I immediately resolved it.

The people at CarShield are very helpful, they actually take the time to explain everything to you. They are very friendly and nice, it's like they actually care. All in all they are great people!!! Luckily I haven't had to use their services yet, but I'm sure they will be there if and when I ever need them. Great Job!!!

Rep was very helpful!!!! She checked every aspect of my billing issues. She was more concerned with my billing problems than anything else. There were two different billing issues and two different dates involved. She was able to resolve both,.

When I called customer service to ask if the air conditioner was covered under my Car Shield the rep was very polite and helpful. Thank you for great customer service. I am so happy my daughter recommended Car Shield to me.

We had our debit card hacked so we had to change it and was checking to see if you had the right number which you had. You very courteous and caring. Thank you. In fact we have to take my car in and have the air conditioner looked at. It is leaking somewhere..

I've been waiting for my car to be repaired for seven weeks. My dealership can't get approval for the repairs. I have called CarShield three times to only be put on hold for over 50 minutes each time then only to be hung up on each time. I then left 3 messages with the promise that they will call me once I come up in their queue. It's been 2 days with no calls. Worse customer service ever, seems like since I've paid all my premiums they don't want to deal with me.

They sell you a bumper to bumper warranty with $100 deductible. My truck broke down they requested the mechanic to do all of these tests on the vehicle and whatever test done they would order more. Three weeks later my vehicle is not fixed and I now have a billI’ve almost $1000. I have spent hours upon hours calling and waiting on hold for over an hour. Then I tell my story to that customer service representative only be told they cannot help me and that I need to be transferred. Then somehow I automatically get disconnected. Have requested several calls to the manager with no response. Do not purchase this warranty. It is it scam.

In the beginning, I thought this was one of the best experiences ever! The customer service rep was friendly, and seemed to know the product well. We gave her all the necessary information and paid for the warranty for six months in advance. That was in October 2019, (the warranty does not go into effect until 30 days after the policy has been paid for). We did not need to use the warranty until February 2020. This is when everything went downhill!

Called on a Saturday to see if the power steering pump replacement was part of my package, however speaking with customer service they told me to get a part number and I would be discounted, wrong information which cost me to pay for the entire repair.

Would give 5 stars but just got the policy. I've heard that it's the best protection for my vehicle. The customer service was very helpful to me to get the policy started. I was recommended by my fiance.

Great Customer Service. Knowledgeable of how the company could help lower my premium. I appreciated all the help with my policy and informing me about when my husband needs to make sure his policy doesn't expire. Thanks for all the help with my policy and my husband's policy.

Was totally misled when purchasing account. Does nothing to help. The repairs I need are not covered and my car is stuck in the shop because I can't afford the diagnostics test!!! Carsheid has taken my money in the middle of a pandemic and THEN caused me to be in debt because of their LIES!!!

2005 Chevrolet Tahoe. I just want that added Protection security peace of mind that I won't have to worry about a broke down vehicle or be without my vehicle because I depend on it for work for my children, for my fiance and for just plain old Recreation so my vehicle is important to me so if it were to break Carshield would be my go to.

Window regulator. We were told the part would be sent by Car Shield to our shop the next day and our car would be out of service that night only. However the order was never placed and even after several calls nobody truly checked on it and we didn't get our car back until 5 days later. The part that was "ordered" never showed up. Our shop sourced one and worked out the price with Car Shield. I am satisfied that it was repaired, cost only my deductible and the work is top notch. I'm disappointed that the communication wasn't very good and that we were not offered a rental car.

CarShield is the very best that I have experienced yet. I will recommend any of my associates to carshield and the customer service is very understanding and help you with your situation immediately. Thanks to carshield I have no further search for any other call warranty.

Quick and easy service working with CarShield, one call that's all it took. No issues. During Covid-19 I thought about cutting my CarShield due to cost but I am so glad I didn't, Air Condition went out in 100+ degree heat so, resolved now. Thank you CarShield.

When my transmission went out on my 2008 Explorer I had only been a customer for 3 or 4 months. Although it took a couple weeks to cut through the red tape, CarShield paid the bill. Nearly $3000. I am so grateful that I went with these guys. I highly recommend!

For some reason my payment that was already set-up would not go through. I returned the call to CarShield Customer Service and the assistant was so kind and courteous helping me. During the call I recalled that I had recently replaced my debit card. He put the card through again and it went through with no problems. I hate late payments, and as a result of customer service's prompt actions I did not have a late payment. Thank you so much! John

The transmission went out on my 2016 4x4 Chevrolet Silverado pick up truck. I went to the Chevrolet dealership that I bought it from. I reported my problem and paid my deductible. Carshield kept their word and fixed it. Thank you very much carshield! I have already recommended you all to a couple of friends.

Took my car in to be fix AC, at 730am on this Friday May 1, 2020. Waited all day for approval for repair. Waited at Dealership till noon. Finally found a ride home. Just to find out that I will be without my car till Monday and did not get a rental car to used. Now got to find a way to get my daughter to work without a car... That's the only reason they don't get more stars.

Repair of 2004 Cad SRX - This was a very good experience. I have not driven the car yet, will pick it up on Monday. It appears as if the dealer who did the work was very happy with Car Shield. I would recommend car shield to a friend.

Excellent service and great discounts! We are pleased with previous rating and once again very pleased with Shelby. Very professional and knowledgeable. Her patience and attitude was very noticeable. She was very convincing. Look forward to our savings and our vehicle protection. We feel that CarShield will take care of our future issues and problems.

For the past 3 months I've contacted CarShield to pay for repairs and both times was told that I wasn't covered. I am not happy at all about this because the reason why you all said I'm not Covered is upsetting to me. And I'm going to ask you all to give me all my money back that I paid to you guys because it is ridiculous the reason you all said you weren't going to pay for my transmission. I'm not happy at all and I don't believe I'm going to stay with carshield because you all were not true to your word. You all told me that I applied for a electronic policy because I wanted steering added to it. No one ever told me that would be two policies and that would take me off the powertrain policy. No one ever told me that or explain that to me. And now I got a transmission that I got to try to put in my car for $3,500 after I paid you guys all this money all these months.

Updated on 05/07/2020: 05/06/2020 CarShield emphasizes it's no hassle policy of covering repairs as long as you don't wait till you have mechanical problems before you accept their contract and pay their premiums. Which is what sold me on their coverage, only to find out from multiple customers and from at least three different mechanics.

The Customer Division of CarShield is outstanding. However, and depending on your car's mileage. They have a policy that's referred to as "like in kind". My car has 140,000 miles on it and they wanted to put a rear differential in with a 118,000 on it. I get that, but more economical for me to save money and pay for my own repairs. It's understood that I will never get the best parts for my car.

The rep who helped me was very cordial and quick to fulfill my request. Unfortunately due to me losing my job I am unable to fulfill the payments, and my past repair issues were not met with satisfaction therefore I'd rather not pay for a service I feel I do not need.

A/C problems on my 2009 Ford Edge. They worked well with my repair service & I got my vehicle back quickly. I did call before I took it in & that helped to save time to get my vehicle repaired more quickly. I would highly recommend your company. I hope I don’t have to use you again but if I do I now know how easy it is. Thank you!

I like the unlimited coverage as I plan on keeping my vehicle for a long time. I’m definitely telling friends and family and if I can cancel coverage on my other car that I have with another company I’ll use Car Shield for it too.

Overall outstanding service. Very knowledgeable in the field. Also I would like to thank CarShield and its representative for making me feel apart of the team. I have now put stress aside knowing that my car is in safe hands.

I received all the information I needed. The person I talked to gave me all the information I needed. I understood everything completely and was grateful for all the help received. Everything was outstanding. Thank you for all your help, I will call again if I ever have another question.

Since it was the first time using my Car Shield the rep walked me through the whole process and answered all my questions and spent as much time as she had to so that I understood everything that was going to happen and what to expect.

Email contract # for review of coverage. There is not any more to say. The person I talked with was very helpful. She sent me the email which I will review just as soon as I can get past this description.

The representative was very helpful, she didn’t rush me and she was not rude. She definitely answered all of my questions and helped me get the answers to any questions my policy covered and did not cover. I felt welcome to the Car Shield family and she helped me update my payment information as well as making me feel secure knowing no one is able to access my information.

Tiffany was very helpful, with the cancellation that I did on April first, she resolved the problem and I feel satisfied. Will recommend Car Shield to friends, Was financial not able to keep policy at this time. I've done this review twice!

I like the fact that the customer service representative was very patient with me and very thorough explaining everything I asked her for. They were friendly yet professional. As a reminder when I had to call back to provide additional information I received the same friendly kind of service.

Updated on 05/02/2020: Could not find phone # for claims so talked to a Customer Service clerk. She was very nice & gave us the Claims # to call. We called the next day as it was getting late & they closed. The Representative gave us the instructions on how to make the claim. We only have one car so we had to take it to the Repair service, have the Mechanic inspect what was the matter & call the Rep. from CarShield & tell him how much they would pay. I was disturbed to learn that CarShield would pay very little for the repair, $348.19 out of the cost of $1228.25. This seemed unreasonable to me as our monthly payments for coverage were nearly this much!!

Purchasing CarShield was fine. However, the coverage sucks. I had a problem with my engine and on the TV, it says, to cover your engine, your different parts and things like that. Somewhere along the way, CarShield in the fine print says only damaged parts, and they even looked at internal parts of an engine. And so, if you have eight valves but only four are damaged, but you have to have an entire engine rebuild, they will only cover the four that are technically damaged, but yet you can't put four new ones into a used engine, so you have to put eight. Therefore, they don’t cover an engine that is a problem. They only cover little tiny bits and pieces inside the engine. I would not recommend CarShield to anybody because they did not do right by me. I'm really dissatisfied.

CarShield advertisement is a false advertisement. They tell you they will cover your engine and other parts but when you needed the help, they will not cover it. I am very dissatisfied and if there is a ZERO star, that is what I would give. I am so unhappy that I am taking this to Sean Hannity, Rush Limbaugh and Fox News which runs your ad all the time. I will also cancel my contract. And I will tell all my friends in social media. I tried to call CarShield to talk to somebody but we cannot get hold of anybody. My truck is still at the dealership. I hope somebody will contact me. I do not want any headache and I do not want to cause anybody headache.

Expedient help and delivery on reserving a tow for my truck. Out of pocket expense very reasonable but I am not satisfied with the very minimal nearly null benefit paid on repairs I have incurred to date. Please contact me for further review of coverage or upgrade.

Everything I could ask for and more. Will tell family and friends. I was going to let the coverage go being I live on SSD, Disability Retirement. The lovely lady gave me her discount so I could keep the coverage. Thank You, Bob

The representative with whom I spoke the first time, was friendly, polite and helpful. She was able to answer my questions, and provide clarification on points that needed clarification. She reviewed the agreement at the end of our conversation, to make sure everything was correct. They sent me a printed copy of the contract. The odometer reading in the contract is different to the reading that I gave over the phone. I called back and mentioned it to the representative. She checked the contract, and assured me that the reading on the contract that you have on record is correct. Could you please send me another printed copy of the contract, with the correct odometer reading for my records?

Why is it the labor times are always different between the facility and Carshield when Mitchell manual is pretty much the standard. The labor time should agree and not cost me money. I do like the fact that I get a phone call and get to discuss everything with carshield as to what is going on and help make decisions.

From inquiry to completion of membership the experience was pleasant, professional & carefree. We look forward to being a family member of Car Shield for the balance of the ownership of our 2015 Ford Explorer. Thank you for the peace of mind knowing that, God forbid, we experience a challenge with our car. As Seasoned Citizens we are one a limited budget and the coverage, as well as, the value fits our needs financially.

I was going to cancel my coverage and the agent respectfully was able to make me change my mind and was very straightforward. I told her I wasn't ever going to use it and she said all cars will eventually need it and that with the rate that I had she encouraged me not to cancel it.

My Debit card was hacked. So we cancelled that card. Then I learned the bank's fraud department declined/blocked Car Shield's Auto payment attempt. Therefore, I called Car Shield to change the debit card we used. Your agent then successfully processed the payment with the new card info.

The gold shield coverage is very misleading. Did not fix my car and I paid for what I was told was a bumper-to-bumper coverage. This was very misleading and I am very dissatisfied. I will tell every friend I have and get them to tell all of their friends also to never buy your coverage.

I am a new customer and am proud of my decision to work with this company. The people I have talked to, thus far, have been outstandingly friendly and helpful. I’ve seen your commercials on tv and am excited that I chose your company.

Very well pleased. I have not had to use it. God bless. Just Knowing that I have the coverage and feel more secure with my vehicle and more at ease. And they have been really nice and very kind about their service and taking care of their cars. Thank you so much and God bless????

Eli was Helpful!!!! I already sent in my feedback on how Eli was Very knowledgeable about Car Shield Coverage on our 2007 Buick. He explain the policy is base on year mileage on our Buick! Also; the first alternator a short time before it had to be change out for a new one.

The rep was kind, polite, and helpful. I was able to cancel my service due to purchasing a new car. The service didn't cover that much on my older car and I spent more money maintaining it than it was worth.

My experience was positive. The representative provided detailed answers to all of my questions. He went through all of the elements of coverage and exactly when the coverage would begin. The waiting period was very interesting: 40 days and 250 or 20 days and 500 miles.

The best ever. Thumbs up? You can use enough words to express your experience with this company. It is amazing how the coverage and service work for you. My experience with this company is going to be a long time before I leave. It is worth every dime. You have to have this kind of protection. I love the service and quick response time. It a sure keeper. Thanks CarShield.

I am very happy with service and coverage. Customer service were very helpful and pleasant. I would definitely recommend CarShield to a friend or family member. The shift lock on my car would not work or unlock from park to reverse. My car was diagnosed quickly in-service time was taken care of in a day.

My vehicle repairs was not covered. I called and was informed that maybe I need to choose a different coverage, but would have to start over with waiting period. My car was already in the shop. Of course it will probably cost me more money.

Ronda was great. She was very helpful. She listened carefully my needs and acted accordingly. The problem with some customer service agents, is they don't listen. A good, a great customer service agent knows how to listen first. Then know how to respond.

I recently purchased a policy for my 5 year old Mazda. The representative with whom I spoke was friendly, knowledgeable, and professional. Even though I have not had any problems with my car, I feel relieved that if something going wrong, I will have much less out of pocket expense. Peace of mind.

Getting Information, Making payment. Helpful and Friendly. I lost my contract and missed a payment. The lady was understanding, helpful and easy to work with. She helped me solve my problem. I would highly recommended her work.

Condenser. They repaired it at no cost to me, dealership work on it and because of the dealership wanted a $100.00 dollars from me to look at the problem after it was fix I still got the $100.00 back and got a loaner car.

I needed to know if there is a waiting period before using. The answer was yes. And it is beyond what I can do. I don't put any miles on my car and can't wait until I get 200 or 500 miles and waiting all of those days. Will probably opt out.

So far my experience has been over the telephone. I have not had any other experience that I can share at this time. I do appreciate the fact that the contract with CarShield begins the moment you make your first payment and it renews at each payment period.

I love the service and the salesman Kyle helped me out with a low payment and I will be letting my family and friends know. And I had over 80,000 miles. And didn’t have any warranty left on my car. Thanks again.

The representative did an excellent job in responding to my request. I was calling to change my payment process. We spoke on the phone and my request was resolved right away. I would definitely want to speak with this representative again should I have a request.

Not driving presently with the self quarantine. Don't know when I will continue traveling. A monthly price reduction with the same coverage could help greatly.. Will be 80 next month. Driving less. Money tight. Please help. Thanks. Fortunately I haven't needed your services yet. Hope I never have to. Having you as a backup takes pressure off. Thanks.

I called and cancelled my subscription since I bought a new car with a 100,000 bumper to bumper warranty. Chelsea was very kind and informative and let me know what my options when my new car warranty expires. I will definitely keep your company in mind when my warranty expires.

I called Car Shield to obtain a copy of my contract and Courtney was my Car Shield representative. She was awesome and she answered all of my questions and even taught me a thing or two! She was also very kind and patient and I appreciated that the most!

Updated credit card info. The agent was friendly, helpful and knowledgeable. After going through the menu options, the wait time to speak to an agent was minimal. The transaction went smoothly and quickly. The agent offered to email a copy of my contract to me when I mentioned I misplaced my original, which was very appreciative.

I am not sure what my order # is. I have not heard whether my repair was approved or not? So far, Carshield has been what I expected it to be in regards to protecting me against repair costs I couldn't afford. That will especially be true if they approve this repair of my air-conditioning system.

Warranty didn’t cover what I needed repaired. The cost of what I needed was less than a motor or transmission. I was told that what I needed was too expensive. I know that I have paid enough into this warranty to cover what I needed.

I have a Cadillac and I knew things go wrong with it. I needed something to cover my rear end, so I got CarShield. I’ve had it for some years now. The first time I used them, there was no problem but recently, it seems like things have changed a little bit. There’s always a competition between the dealer or who I’m getting the car to and CarShield. At times, it’s not as good as the others. I got some work done from the Cadillac dealer, and they went back-and-forth for a while but it finally got straightened out. Cadillac charges so much an hour for the labor. A lot of times, the hassle between them is the labor cost and what CarShield thinks it should be. I got some work done from Midas the other day, and they had the same problem, but they got it worked out.

Haven't had to utilize Carshield yet. I hope that if I do have to use it that it will cover the repairs minus my deductible. I do not know the parameters of what is covered and what is not, but when I tried to use it one time Carshield was on going to pay for the most expensive part? It left me paying for the deductible and the higher priced part. Not too impressed with this thus far, but gonna give it another try?

Due to pandemic I have not been able to work. CarShield is working with me and I am very gracious. Thanks for all you do and look forward to working with you until things get back to normal for those of us who truly and desperately need a helping hand during this unprecedented time. Thanks again.

Overall the experience with CARSHIELD was good once I connected with a representative WHO WAS FAMILIAR with the product line available to me! CY the representative for CARSHIELD was outstanding to initiate the final closure.

Management, Wish CarShield didn't always take the cheap way out.. I have the Silver Plan now due to mileage.. Great service, depending on your claims representative.. We pay good honest money and should get good honest service.. "Upgrade much needed".

Great service. Called the wrong number at first but the customer service agent transferred me to the correct department immediately. Tech got to me much faster than was quoted and had my car unlocked and my keys retrieved for me in about five minutes after arriving.

The agents that took care of us were very good at answering all the questions we had. The price for the warranty was the best we found when we shopped around. Also the way the warranty works gives us the ability to cancel at any time.

Customer service was very helpful as we were going to cancel our coverage as we are not driving at this time. We are staying home and she helped with giving us a rate we can handle. WE are eldery and on social security. Thank you.

I called in because I can't make my payment this month. The representative was very helpful. I didn't want Carshield in my account. Thank you so very much. I like Carshield for protecting my vehicle, I will tell my others about Carshield.

Representative was helpful. Appreciated being able to reach someone when I called. I am thankful to have found your company. I will be sure to tell others about your company. Thank you. Have a great day. Regards, Julia-Ellen **

Love the CarShield experience but you guys won’t cover my engine or drivetrain, yet your competition would, and for slightly less price at equivalent years/mileage. Hence my rating. Otherwise, great experience. My vehicle is a 2014 Mercedes ML63 with 41500 miles.

My experience with Carshield has been great. I will have to make a call to customer service before giving a 5. I need to know why they did not pay any labor charges. The customer service is really good. I will continue to keep my coverage.

Today we had the privilege of speaking with Hunter. We thoroughly enjoyed our purchasing experience. Hunter was exceptionally thorough, patient, and pleasing! We are extremely grateful that he took the time to answer all of our questions honestly I was full disclosure. Several times he was willing to be placed on hold as I discussed the plan with the family. He certainly made this purchase easy.

I put in a claim for my Air conditioning, which I had to look for 3 different shops who would agree to their low-balled counter estimate. They sent out an adjuster who said that my factory tires and rims were not the original on my vehicle and that I modified my vehicle and didn’t pay my claim. I was floored. I’m gonna retain a lawyer and definitely seek legal counsel. I’m going to every platform of social media and tell my story. Please don’t fall for the okie doke. Look at the commercials with the small print at the bottom of each commercial.

Protection on my 2016 Chevy Tahoe for extra insurance of protection. These days you never know what is around the corner, that could happen to you in a blink of an eye. There are a lot of crazy drivers out there that care for no one let alone themselves. You have to protect yourself, because no one else will.

The individual I spoke with was very nice and answered my questions pretty well. Sign up went very smooth and I will mention you to my friends and family. It will be wonderful not having to worry about car breakdowns now.

Excellent experience. She was helpful and knowledgeable about my reason for the call. Every time I have called it's been a great experience and I've been recommending the service to all my friends and coworkers. So maybe more will join soon.

I ran into financial situation and had to cancel my warranty. The rep tried to offer a lower monthly price by I could not accept at this time. She was very understanding with my situation. I will reapply when my situation changes.

Checked to make sure if my payment was on autopay and needed to know how to handle a claim when I need to. The customer service person was very pleasant and answered my questions. I was very satisfied with the experience.

I had the opportunity to speak to 2 gentlemen and both of them had welcoming manners in this difficult world of ours, their voices are not condescending and it sounds more helpful, if all of the companies are guiding them to take good care of their customer, the world will be a happy a place to live.

Very Satisfactory Experience. Jessica polite and helpful. Jessica provided the quality, honest, sincere help that I needed to successfully cancel my contract without any problems other than asking questions. At this time, on Friday, April 24, 2020, I have absolutely nothing more to add. Jessica is a very good, high quality employee.

I am happy with the rep I talked with today but unhappy that when I tried to view my contract I got a blank page. Please send me a copy of my contract that I can view ASAP. ** and also a hard copy at Donna **, **.

She helped me make arrangements to pay. Was able to set up payment terms that meets my needs during this time of financial hardship during this coronavirus. I was very pleased with her. This takes the stress out of all of this uncertainty.

Change in payment card information. See comments on prior page. Thank you for the assistance. I have never had opportunity to use this auto protection. I can't really make an honest assessment of this protection program. The customer assistance personnel are helpful and very pleasant. Michelle

This was an easy process to set up and everyone I've spoken to at Carshield are very pleasant and helpful. I like having the peace of mind that I'm not going to be out thousands of dollars or sitting on the side of the road since roadside assistance and rental vehicles are included.

My experience yesterday was excellent. The customer service rep was very helpful and pleasant. Hopefully when I do need to use this service it will go well. Experience was well with getting this service agreement for my car. Very good services!!!!

I've not had a need to use Carshield thus far. But when I do and I know that I will. "I'm Covered". I just am so blessed to have this peace of mind in knowing that I just need to make a phone call and "Bamm" consider it done.

Great Company, very easy experience and efficient service. I am grateful to have joined up with a reputable company. You restored my faith in Warranty Companies. I will recommend you to all my family and friends. Thank you Car Shield.

I wanted to know if the replacement of my water pump was a covered item. CSR said yes and added that my Diamond service was one of the best plans available and covers nearly everything. I was thrilled with this news and got off feeling good about my choice to purchase CarShield coverage.

Company was willing to work with me on my payments especially in these uncertain times and circumstances. Great customer service. Love this company. I have been a member for at least 3 months and looking forward to continuing this relationship for many more years to come!

My contract statement did not clearly show the amount I had paid. I was a little concerned. Even though my next payment was not due for 6 months. The statement only showed 1payment of the monthly amount as paid. When I called it took less than 5 minutes and no worries. Thank You.

Cancel policy. My vehicle was involved in an accident in which my vehicle was totaled out. Due to the Covid 19 we are not attempting to get a vehicle just yet. I called in March but was charged for April. The agent today took care of my issues. She was awesome.

Poor coverage on Gaskets & Seals. No coverage on Electronic Components. No Emission Coverage. All other coverage is fine. Thank you for the opportunity of looking over the contract. Would recommend to a friend if they want just basic coverage.

The experience today was great. All my questions I had were answered to my satisfaction concerning the time frames before the contract would be implemented. With the virus, very few miles are being driven and as I am paying for the contract it needs to start with fewer miles.

Shop wants extra money to complete covered repair. Then CarShield washes their hands saying they have no control.Very low class customer service. In fact your customers service selected the shop for me. It took 2 hrs for the shop to get approval and then they tried to get more money. I left pissed. I will try 1 more time.

Very helpful and assistance was given as requested. I appreciate her help. I asked questions and was given answers to everything I asked. I love how Car Shield has helped me with my last vehicle and I look forward to it helping me with my next vehicle.

I do not have a problem with them. I have not had to use them so far. So when time come for me to use them I hope they do the thing they say they will do and then I would really be happy but I thank God for everything you have done up to this time and date.

Credit Card Update. My experience was fine....once I had the experience. I will mention that I tried calling three separate days before finally getting to talk to someone about updating my credit card information. I was beginning to think I was going to have to resort to snail mail. But, all's well that ends well. I finally was able to reach someone today and everything is now taken care of.

My car was fixed by a Certified Car Dealership. They kept my car for 3 days and I didn't have Transportation. However, my runs better now and I would recommend Car Shield Protection to anybody. I am very PROUD customer. Thanks Car Shield Protection.

Replaced broken motor mounts. They did a 27 point inspection. The only thing they didn't do was rotate my tires, even though the paperwork from Chevy said the tires needed rotation. I really enjoyed the in house car rental service. Sometimes it's free.

Had to take my jeep into the shop to get it repaired, You told the mechanic that it was not cover for the repairs for the transmission that I needed because the lines are rusted, I have to come up with money to pay for it myself.

I changed vehicles and having to call 3 times to get a contract number, even though I’m making payments. Very frustrating and starting to think about changing companies if I don’t have a contract tomorrow.

My experience so far has been great but all I've done is signup. My car has been in great shape so I haven't had to use this warranty. But so far so good. Customer service is awesome, very nice and pleasant to speak with. Will give another review if or when I use the coverage for a repair. I can only give review for signup.

I had very good experience with the young who helped me. She was sweet, and very kind and explained and not sounding like she reading from a cue card. The issue was solved and I was treated with respect and she got in return. I'll recommend her and Car Shield to anyone.

Just asked questions about my plan and what was covered and if my DVD player in my car was covered.. The person was very helpful in telling me all the things that was covered in my plan. Glad I called me order number.

Very polite and cancel the policy when I ask. The other day a person I ask to cancel she act like she didn't what to. If he didn't got the other policy I would have stay with you but that what he wanted.

Super easy to sign up and helpful representatives. Had to make change after sign up and it was super smooth. There was a bit of a hold to get someone on the line, but that was not too bad. Hope the coverage is what it is touted if I ever need to use it. I'll report back after I do one way or the other!

Correct info on contract. Dianne solved my issue and said an updated contract would be sent via email. She was very helpful, friendly and knew how to resolve my problem. She represented Car Shield in a professional manner. I would recommend without reservation and I give her kudos.

When I was sold this policy I was told everything was covered except routine maintenance but was I mislead. My car's oil sensor went out and when the repair shop called CarShield they was told it wasn’t covered so I had to pay out of pocket for the part and labor and the monthly cost of CarShield. Lol BAD BUSINESS!

Very good service. I'm very happy with the service. The work was done on time and according to my schedule. All was not covered but I expected that. l look forward to using the policy again, and will not hesitate to do so.

Very good on explaining things and what is covered. How many miles and days I have to wait if something goes wrong. Experience was great and found the price was great on coverage on the package that I got. I would recommend to a friend and family in the future. If I get another car I will put Car Shield on that because it is great coverage and I will get discount.

Amanda and Ashley were very helpful in resetting my password. They were very polite and quick to address my issue. The response time was less than 10 minutes and the only reason it was that long was because of the automated questions.

The process was SUPER easy, the rep was attentive, gave clear and helpful information. For what I'm paying and the benefits and features it's well worth it. I would recommend Car Shield in a minute! Thank You Car Shield. I'm glad my car is covered.

My SUV started running Very Bad and when I called Car Shield to find out if my car fell into a covered car repair and I found out that I am totally covered and the repairs was done at No Charge to me. The best thing I have ever done was get Car Shield!

Update - Auto Payment. The process of updating my account information was hassle free. It is a pleasure contacting a company that displays professionalism and efficiency. As a consumer, I feel safe and secure knowing that my concerns will be taken care of in a topnotch business manner.

My warranty had lapsed so I needed something to protect my car with. I like CarShield's actual price. Their rep was pretty good. She broke down how much it would be when I would be finished, and what it covered. She made me feel comfortable. They are good with their claims process. There was something on the screen in my car and they fixed it right away. They dealt with the dealership. They didn't really even deal with me about it. I had a good experience and I’m satisfied.

The lady I spoke to was very nice, polite, answered all my questions, even talk me through on how to download the app and walk me to the steps to open up the app. The he was very thorough and polite on how to do the steps.

Excellent customer service. The representative was attentive, patient and listened to all my concerns. All my questions were answered. Very friendly exceptional customer service. Hope this young lady receives a promotion with a raise in the near future. God Bless Stay Safe!

Maintenance for Nissan Versa. I was looking for a maintenance agreement for a car that my granddaughter drives. What they offered is what I was looking for. No matter how old the car got she would have a maintenance agreement on the car. Thank you.

My bank account had been compromised, and I notified the Bank right away. They immediately closed all my accounts and within a few days I received the information needed to forward to forward to all the companies I do business with. Thank you for your patience.

Questioned if shocks and struts were covered by my contract. RF\ep researched and said no. I asked if I had the best policy I could purchase. She explained that I had the best offered due to my high mileage (124,000).

Agent Charis was very informative, friendly, courteous and helpful in setting me up with the company. I would definitely recommend my friends and family to join me in signing up with Car Shield right away. I'm very happy and grateful to be able to join car shield for my vehicle's repair protection, especially now that the cost for vehicles repair is so high that it's almost impossible to bear.

Thank you a million times for your service on my 2017 Chevrolet Trax. Every time I have brought my car to Landmark Cadillac and needed you for something you always provided the parts. I could not survive without your help for I am a single lady with one income and can afford you every time with your deductible amount. l advertise to others to have you and I give you raving recommendations.

I had misplaced my contract with CarShield. I called CarShield and was e-mailed a new contact in 2-3 minutes. The quick response was excellent, I printed out a copy of the contract and saved it to my computer. You should consider calling the contract something like Car Shield Contract.pdf instead of a meaningless jumble of letters.pdf. This will make the contract much easier to find on a computer.

Amount of rental reimbursement was sub par to what my contract states and what I received - out of pocket about $500.00 after $120.00 reimbursement. CSR said that there was a communication issue on dealer end to CarShield - thus not my fault/issue.

Hailey helped me on the phone and she did an amazing job at reviewing my account to make sure I understood my coverage and that I had the best coverage for the best price! If everyone in customer service was like her it would be a joy to contact customer service each time!

Checked odometer & had to be corrected. The day before I quoted an incorrect odometer reading, I checked it & realized I gave the wrong number, I called the representative and reported the correct number. I later checked and saw the number was indeed correct.