CarShield Reviews

It's the best service I have ever had in. I don't have internet service so it was very helpful to talk to someone I could trust. I hope I never have to use you as but it's nice to know that I'm covered. Thank you.

I did not have an order or order number. I had several questions and the professional that answered the call was courteous and courteously answered all of my questions. She was on task and was a pleasure to work with.

Very nice and helpful, asked questions and was understanding of my issue., Listened and communicated well.. It was a pleasure to return. I was in a hit and run car accident and ended up cancelling my coverage, my agent made it easy to get signed back up.

Very slow turn around time fixing my transmission (2013 Rogue). Is this some kind of game being played on me and the repair shop? Also, the rental car policy needs revamping. The number of days allowed does should equal the number of days from the ok for repairs.

Reducing coverage because I sold the vehicle.. Car Shield was outstanding once I got to a representative who worked my action. The representative was attentive and pleasant to talked to about my call. Nice job. I would recommend Car Shield as an alternate to dealer warranty.

I needed to make a credit card change and add a new credit card added and adjustments to my billing. There was some confusion with adjustments that were to be made to my account. Also I ask for an updated contract.

I took my car for regular maintenance work (Oil change and tire rotation) but was told that the lug nuts need to be replaced as they were swollen. I asked the service rep to go through only with the oil change when I was advised how much it would cost to replace the lug nuts. I called Customer Service this morning to inquire if lug nuts were included in the policy and I was advised no.

Thank for your services, wasn't with you guys long, but like the service that was giving. Great service, Yes, I will recommend to others. If I ever had to get a warranty in the future I will return back to Car Shield. THANK YOU.

I bought a used car for my daughter. I decided to buy the monthly protection from Car Shield. Several local mechanics had heard of it and said they were legitimate. I was very lucky I bought the policy bc it turned out the vehicle had a weak transmission and it went out while my daughter was driving and had only put a couple thousand miles on it. It took almost a month but that was due to some negotiating over the details of the contract between the dealership and Car Shield. In the end it only cost me the diagnosis fee of 100.00 and about 40.00 for some bolts, the rest was all covered by my warranty with Car Shield. The repair would have cost me over 5000.00 without it!! I didn't mind the time it took it was worth it. It runs great too. :) Thank You Car Shield!!!

I enjoyed talking to Landa. She is an asset to your company. Her professionalism is awesome. Talking to her is a pleasure. Her helpful attitude is even greater. She is very very helpful. She is a keeper. As one professional would say to another. God bless her and Car Shield.

I haven't had to get my vehicle serviced yet, I'm still researching the possibilities. Being new to the Carshield family there's quite a bit of information I need to gather in order to continue my relationship with your company. I'm very much impressed with your representatives though, particularly Alexis...very comforting and reassuring.

It was a Pleasant Pleasure to be helped by Teeya. Because of her love, concern, caring and very knowledgeable on her product. Even though I have not had a pleasure to utilize the service I decided to take her offer of $69.99 to maintain my Platinum Status as it is difficult to get a Platinum Status. Thank you so much Teeya for your help. Take care and have a great week and may God bless. Warmest aloha, Faafetai

I needed to get some assistance with payment information, I spoke with Kelsey on the phone. She was super friendly and energetic. I could hear her smiling over the phone. Great job Kelsey. Keep up the good work!!! I'm so happy with my CarShield coverage.

Traded in my old vehicle and called CarShield to update the policy for the new vehicle. The agent was very patient and helpful and managed to get me a good price for the coverage. I actually got two policies for just an extra $28 above the cost of my old single policy. Now my vehicle is completely covered.

I needed to be sure start the date was correct because I wouldn't be able to afford the payment in the month of August. Kevin was cordial and helpful. He checked my information and assured me that the contract start would be September 1st with payment due on 9/19/21.

Austin saved the account by apologizing for the lack of professionalism of previous CSRs. And, he also stayed on the line while helping me without constantly probing as if I was doing wrong by paying. If it had not been for Austin's professionalism I would have surely cancelled today.

Needed to close account at beginning of year due to illness. All was worked out. Thanks for all your help with this and looking forward to using your services in the near future. Again, thanks for your help in this matter.

Good morning my name is Paul **. I had a conversation with a young lady this morning to get my account corrected. She was very informant on everything that she helped me with. Great conversation. Thank you for always.

Worker was very friendly, helpful and knowledgeable. She told me that I was still eligible for the CarShield even though I just brought a new car. The price was even lower with the new car versus my old car. I think that I will reconsider my thought process of cancelling carshield.

Finding a place that worked with Car Shield was the hardest part. I had to travel over town. When I found a place, things went a lot better. I went 5 different locations before I found a place that accepted and worked with car shield.

The first attempt failed because the person I tried to get my new address was not quite right and so I called my Chase Card and they told me it was probably a mixed up with the address. I called the next day and settled for using my Capital One card which I wanted to pay off..

The replacement of the a/c compressor in my 2014 Toyota to working as it should in two days from evaluation of the repair to be completed. My contract calls for a $100.00 deductible and that is what I paid. Car Shield is an honest insurance company.

It was handed in fast, courtesy, and professional way. By one person who keep in contact with me and my spouse. He even took the time to give us a returned call after discussing matter with his manager to let us know the outcome.

Very pleased with services I received in reference to my monthly payment. I have and will continue to recommend family and friends to your company for additional warranty services on their auto. Thus far, I have been very pleased with the services.

I just informed CarShield that I did not own that car any longer because I trade it in for a better car. I am very happy that I have car shield and I recommend car shield for everyone. I would like to thank you very much for everything that you do. And I would recommend car shield to all my family and friends.

NOTHING DONE OR NEEDED AT THIS TIME. The price for this was really great. I hope to be able to get it on all my vehicles soon. I was watching the advertisement on tv and I really liked it. I call and the gentleman I talk to was really respectful.

Accuracy, dependable. Quick with responding to auto repair shop to do repairs. It has been a while since I've used warranty. Can't remember if I had to get a rental or not. Everything was simple when the auto repair shop called and follow the steps.

Was expecting it to take a while to get signed up. He was quick efficient and extremely knowledgeable and even though I was miles away from my vehicle he knew I could find the info I needed in my insurance app for the vin number. Even though I was in a hurry he really made the sign up quick and painless. Seemed to know the policy well and could answer all the questions I had and very professional.

The customer service was informative and accurate. That made the beginning and ending smooth. Each time I spoke with a young man. They went above and beyond to make sure that all knowledge of business was handled well. Even with the purchase of a new vehicle they offered continued service for the same price. Thanks Car Shield.

They had Excellent, polite, service. They endured all of my questions,, The company has excellent customer service. The policy really is designed to be helpful and affordable. However, there has been no fixes needed for me at this time. Thank goodness!

The lady I talked to was very knowledgeable and and convinced me to change my mind at this time. I was trying to reduce my cost of living outgo and she made it clear that I had the best coverage but could not reduce the premium, which isn't that bad, but sign of the times is causing financial problems.

I had seen this commercial several times. The Actor ICE-T was very convincing. I drove my car thru some flooded street to work, after a bad storm some of my got wet, plus misplace my keys as well so how. So I had my car tow as well. The commercial convince me. Now I'm HAPPY I GOT CARSHIELD.

I got very good service on the phone today and also the day I ordered my service. I saw it advertised on TV and since I didn't have any coverage I decided to call and was very satisfied with the explanation of your service.

I revised the payment information for my account and changed the date of payment. Assistance with this was very helpful .... She was polite, cheerful and a pleasure to deal with. Everything worked out fine and we were able to accomplish my request. I do appreciate you working with me for the time my bank account was compromised and breached. Since then I did change my banking business and gave you all the new information. Thank you. Respectfully, Frank **

Explained recent events that have happened; hard to pay $89.99. Customer service rep and his mgr helped us and gave us a lower rate of $59.99 starting 27 Aug. 2021. Thank you very much. We are on fixed income, and struggling. Pastor Ron ** and Nancy **, Beaverton, Oregon.

I was told we'd be receiving insurance cards...My 500 miles is coming up and wanted all I needed just in case. Brittany took care of all my concerns and am a happy customer...Nice to know it was easier than I expected. Will be looking forward to doing business with you in the future

Morgan was very helpful. I will keep this claim open till my car gets fixed. Morgan is sending me info on where to take my car to get fixed. I'm working right now so I'll get on this hopefully by the beginning of next week.

Had a wonderful experience with CarShield customer service. The young man was very helpful and professional. I am really impressed with the quote I got. I saw your advertisement on tv. You guys made my day, and I am very pleased with CarShield. Again thank you.

Payment processing was a breeze. The Agent was fast and knowledgeable. Highly recommended for service and repair coverage. 2016 Mercedes Benz Sprinter covered since 2020 to keep repair bill under control with insurance premium instead. Coverage is for the repair from any certified Mercedes repair shop.

I called to add an additional vehicle to my account. Alexander was very patient as he waited for me to get my auto title for the VIN. He was very pleasant, and knowledgeable and he thanked me for my business.

I have not use the the insurance yet but the representative answered all my questions to my satisfaction. I hope my experience will be the same in the future. I feel better that I have CarShield insurance because I do not have to worry about major repair cost. I appreciate service provided. Thank you..

I was very pleased with the highest level of customer service and professional attention extended to me regarding rate quotes and renewal coverage. Moreover, I would recommend CarShield to all my family friends as well as neighbors. Five stars, continue to exceed all other competitors.

Excellent customer service. Great. Answer questions. Friendly people. Yes I would recommend my family and a friend. What great value package. You can't beat it nowhere else so give CarShield a call. You won't be sorry. Am so glad that I pick CarShield. They stand by their word. Excellent deal. Am glad I call CarShield.

Pay for the best warrant only to get no assistance. I canceled my warranty on yesterday. I would not recommend them to anyone. A whole lot of reassurance your vehicle is only to reel you in then you're here broken paying a repair bill ALONE. But they are stacking my money.

Unbelievable, Almost two weeks and numerous conversations with customer service. My car is still sitting at the car dealer to be fixed. From day one, nothing offered in this policy was delivered. They tell you certain information but, the process moves very slow. On day one, I was told that this policy was not accepted. At Dealer, I asked why! They said that CarShield doesn't pay and they move very slow. As it turns out. They were right. I've been taking public transportation for two weeks and they never updated me on the process. Only when I spoke with customer service Numerous times did they tell me that each process was done in 24 to 48 hours. Two weeks later, I'm still without a car. (Never again).

Do not get car warranty insurance. They claim to cover lubricated engine parts yet refused to pay for a faulty turbo charger unit at $3300 covered in their own destination of the warranty. Then made repeated promises to cover parts and then declined again. Customer service and supervisors make assurances and then the next customer service agent contradicts the already made coverage commitments again. I was on the phone daily for 14 weeks. Bad coverage, bad customer service. Don't get CarShield.

Melissa was excellent. Too short of experience to comment on anything else. Cancellation process is cumbersome. The annoying calls from your collections dept. tells me the most important thing on your mind is collecting premiums.

I just sent the review in. Of customer service help. That was incredible. And very giving and very concerned about me getting a Services I'm supposed to get. I can't thank her enough what are stepping up and being concerned about my well-being for the services that should be rendered from Carshield. I can't thank her enough.

Excellent customer service. The representative from Carshield was very professional and answered all of my questions. The representative was very patient with me and guided me through the process. Very pleased with the process and outcome of the telephone conversation.

Had a question about our touch screen. At times it will freeze up and will not work. Has been doing it for a while. Now that we know that it will be covered we will let our dealer know so that we can get it replaced.

Car Shield was very good in the follow up and payout with the company I dealt with. The speed of dealing with the company was also very good. The dealer had to make contact with car shield and he also was very happy with your company

I thought it would be feasible for me to get an account with CarShield, only to find out I lost money monthly because due to the contract my car was too old to even warrant a contract. I feel that should have been discussed or told to me; but when you want money. Also, money was taken from my account, when I assumed that if you don't pay monthly, you are not under contract WRONG!!! Plus my last customer rep spoken with, was so rude, she even hung up in my face, REALLY!!! I WOULDN'T RECOMMEND CARSHIELD TO ANYONE, ESPECIALLY IF YOU DON'T HAVE A NEW VEHICLE.

Thank you for providing this service. Everyone I spoke to was professional and friendly. There's not a lot more I can say but we will know how this works when I file a claim which I hope will be a long long time from now.

We had questions on how monthly payments were to be made and how Mepco was involved. We had tried to contact Mepco with poor response. CarShield was very helpful and explained everything to our satisfaction. We are senior citizens and sometimes we can use help on contracts.

The service dept contacted CarShield and started the process. They are checking for a better price for the part so we are in a holding pattern. When the service dept calls us back we will take our car back into be repairs. I think this will save us approx. $800.00.

My car is in the shop for two weeks now and waiting for approval to fix on not fixed my car. I have been without transportation for almost three weeks and don’t know how much longer I will have to wait.

My whole experience while dealing with one of vehicles was horrible. There was a miscommunication, when I think there could’ve been a different outcome. I requested supervisors to call and one was short with me and a little rude. I believe that all was done to help me.

It was great. Assistant was helpful. As soon as I called, she got my identity and gave me pertinent data and phone number I needed to obtain roadside assistance. This requirement is the most unpleasant part of the process. I need to be able to process the steps to get started getting my vehicle repaired.

I am so grateful I called today. I am moving in 2 months and I was hoping to reduce my payments, because moving is expensive but I don't want to drop coverage because car repairs are even more expensive. The person I spoke with was very kind and was able to apply a discount to help me save up for my move.

My experience was awesome. Signed up yesterday. Didn’t have all my information. Called in today and got someone on the phone in about a minute. She was fast and Efficient. I think this is one of the best purchases I could have made for my car. Peace of mind.

I called CarShield yesterday cause I had a flat tire, the woman told me I would be receiving a text from the company that’s going to make the service call. I waited 45 minutes, no text, no phone calls. I finally called car shield and the woman told me it was still in the still trying to locate someone. I told her to cancel my request. I was just coming home from my doctors and it was 90° outside that I had to wait, ridiculous! What do I need car shield for if I can’t get service? My next payment is in a few weeks, I will be canceling this service.

I hope they do everything I asked for be honest. I just want them to fix everything I need help with and we shouldn’t have to wait 20 days just to file a claim. Once we pay we should be able to get our car fixed. No wait.

I talked with Sarah today 7/27/21. She was an ABSOLUTE JEWEL & AWESOME. She took the time to explain everything about my vehicle coverage. She also was extremely kind & helpful when I continuously interrupted her while she endeavored to explain my vehicle coverage. I APPRECIATED her TREMENDOUSLY. She was PROFESSIONAL all the way. Because of her, I will definitely recommend CarShield to anyone who will listen to me. She is the BEST!!! Actually there aren't enough adjectives in the dictionary to describe how BEAUTIFUL & WONDERFUL she was to me. Thank you for hiring her & affording me this opportunity to express my APPRECIATION.

I was pleased with the response. Very quick and kindness displayed to the end of transaction; I wish it was this easy to pay all of my bills; thanks for making this a very pleasant experience. Thomas J. **

First claim that was made on an air conditioner issue was not covered. The cost of the repair was major approximately $1300 they claimed it was normal wear. And not covered! I thought (dumb me) I had purchased the best coverage! I would probably have been a customer for life, but not when such things are not covered.

Claim for repairs on Mercedes Benz c450 Amg. CarShield not paying labor cost for dealer's price. I would hope that the prices would be renegotiated due to things has been increased. After calling around to compare labor hours I found out that

My agent was helpful in seeking possibilities to either broaden my coverage or save me money. In that I had been quoted by a few other companies, I feel that I was able to select the best plan as offered by Car Shield.

I don't know why I have to pay $138.60 for the contract for the first payment when my contract is $106.62. And I don't like waiting for the policy to start coverage. I think the policy should start immediately and coverage on the day the policy was taken out.

Members were very helpful in helping me update new address and update card on file. Very helpful on explaining the coverages for my vehicle adding to the value of this coverages. Hopefully never have to use it but better to have and not need than to need and not have

Good, enjoyed being a part of the team. Recommend it to all my family and friends to join and plan on coming back when I can, you can’t get anything better than CarShield. The best insurance coverage you can have. Thanks CarShield

My experience with Car Shield was excellent. I would recommend you all to car shield. You all were excellent in customer service and my account for Ford Fiesta was very affordable and I would tell everyone of your excellence and how affordable you guys are and the plan is excellent coverage and it includes towing and rental. That's awesome

I'm a senior with a calling plan I have to pay for when I get a call. Car Shield won't stop calling!!! I was thinking about buying a car and doing research on what an extended warranty would cost. First, you can't get even an estimate without putting in your phone number. I did because I really needed the info but was very leery about doing so. I had reason to be. The guy that called was condescending and rude. Even though I explained I didn't even own the car yet, in fact, hadn't even test drove it, I ONLY wanted an idea what it would cost for the year, make and model, he kept pushing for more confidential information. I ended up hanging up and they haven't stopped calling me since! STOP CALLING ME!

Dana gave me a competitive offer. Thanks because I didn't want to have to pay too much for coverage. Dana made me understand that all the other companies have term policies and Car Shield has month to month. She was really great and helped me a lot.

Remove and replace broken water pump. The old water pump gave out and the Car Shield repaired yet saved me at least $300. I recommend carshield for anyone with an older car. It sure helps save money. I didn't believe the commercials that they are true carshield

I really don't know much more except to say I was pleased with the information I received and feel it is a good price. Unfortunately, I have had to replace the a/c compressor without your help, but it's done now and I will be covered for anything else.

Just want to said was a good experience. Friendly representative, well explain of my questions. Hope your company get more representative like this one. Thanks a lot for the service I get today. I don't have more to tell your company.

Payment reduce to Medical Hospital reason. Ask for assistance in reducing my payment, because I was in the Hospital for about 3 weeks do to COVID-19. So I requested for little assistance, and try to lower my payment. And I thank you all for your Cooperation.

The rep was informative. I would always like to thank her very much for explaining all the details for future knowledge on how the company operates with try to maintain the client and the policy. It helps with my decision to continue to use this service.

Easy to speak with the agents. Very courteous. Explained. The agent explained the current policy I purchased through car shield vs the existing covered warranty through the dealer I purchased the car from. In all I feel I am paying a great price monthly. I do think I am better off sticking with the policy at hand.

I received in the mail that my vehicle (Honda) coverage would be expiring 7/30/21, however that was not correct as I already have direct payment set up for all (3) vehicles. Lisa was kind enough to explain why I was mistakenly sent mail, apologized and updated my information. Great job, Thank you very much.

I was taken care of very professionally and all my questions were answered to satisfaction. The customer service agent was very helpful and courteous. She provided a good plan for all my needs as well as provided a reasonable plan monetarily wise. I was very satisfied with the service and results.

Transferred policy to another person. Took a while to get it sorted out but I think it finally got sorted out. It took a little longer than I expected, but in the end it was all taken care of. Customer service is always pretty prompt.

So far since joining the Car Shield family I'm optimistic about my decision for joining. I haven't had to use the services yet, but I am confident that when I do I will be satisfied with the services that I receive from Car Shield, I'm trusting that I won't be dissatisfied with services provided.

Took my jeep to to different dealership and they told me they have a hard time getting paid so they wouldn't work on my jeep. I Spoke to someone at Car shield. They gave me a number of service center and they don't do engine work so we are paying for a service that no one in my area will touch.

Dominique helped answer my questions and made me feel confident in my decision to choose Car shield. She let me know my car would be covered and also helped me find a garage that will help me with my needs.

Everybody I spoke with about cancelling the policy was polite and professional. They all tried to offer better rates. One employee did a thorough job of explaining to me why the company has low ratings; mainly people try to file claims too soon, and their dissatisfaction is with the claims company, not Carshield.

It was so easy to use the Car shield coverage. It was not hard and it was quick to get my car in to get fixed. I will be telling more people that Car Shield is easy to use and has great coverages for your cars.

Pleasant experience. Don't know how long I'll be able to pay for this coverage. Sales person made me feel I should at least try. Since I purchased a used car I felt I should try. Carshield has been a great help.

The representative was very courteous and helpful. With elderly and being a veteran we received a discount. With being elderly we can't repair our vehicles any longer so we needed to be secure in a way to repair our vehicle.

A little more back:forth on part cost than expected for 2014 Honda, no issue on labor rate, car was repaired as promised after paperwork issues resolved. Customer service/claims dept was very helpful on all my calls. I did recommend the product.

Great Company! From the representative to the service payment. I remember seeing the commercials late at night thinking this is fake. I assure you it’s real and great to have. I didn’t think I would need service on my 2018. I fought against the judgement of not getting the warranty. I’m glad I did!

Satisfied customer. I was very pleased with the service because your representatives were Experienced, knowledgeable, helpful and Very friendly and made me feel very comfortable. I felt like I was family. I will always refer my family and friends to my new found FAMILY.

The customer service representative I spoke to was very quick to help me change my e-mail address. She was also very polite and friendly. I am so blessed to be a CarShield customer and will be for the rest of my life.

I’m so glad I chose Carshield Protection Plan for my truck. I feel more secure that my truck will be covered if anything major happens concerning repairs in the near future. Thank you Carshield for having my back.

I really appreciated the follow-up by my rep. I am really busy so it was nice to receive his call and his extra effort to get my account paid off. I really appreciate the reach out on the discount opportunity so that I could get my account paid off.

Today I had made up my mind to cancel my membership, but my Carshield representative, Hadyen changed my mind. Due to his honesty and integrity, I decided to remain with Carshield. Hadyen walk me through the process of transferring my contract to another vehicle and now I am once again a happy customer. Thanks Hadyen.

Car Shield staff Rob, Vonita and Jessica plus one other lady were so helpful nobody could expect any better service. I was pleased to work with people and get excellent, thoughtful help. This is very unusual in this day and time in the world I work in. I Have given up hurting. Try it. You will enjoy in.

I had engine light on in my car, I called Carshield and advised me to take it to a certified mechanic, and a great experience after that without any worries, thanks Carshield for caring about your customers, GREAT JOB!! I had other company before but they're not even close enough to be compared to Carshield.

All of my questions were answered fully and in a polite and professional manner., as always! I feel that Car Shield is the best value for my money after checking prices on many of the other companies offering extended service warranties for older cars.

When I talked with the salesperson I felt like he actually cared! He answered every question I had, I was not left confused by any part of the contract and I understood the necessity of this service. 10/10 recommend.

I truly feel much more secure knowing that you have my car's back. However I do have one concern. If I have an issue on any day not during the usual work hours of your establishment, how then do I get in touch with someone if I am stuck on the side of the road after hours or on the weekend?

This makes so much sense - like saving money for repairs you'll know you need. The bonus is you'll be able to get the repairs if you haven't saved enough money. This takes a big worry off my mind regarding the older vehicles we own.

The miles listed currently are higher than the correct miles by 1000 miles. I called to have the miles corrected and will send these to CS@carshield.com as well. It appears that the input miles when I opened the policy was input incorrectly and I am asking for this entry to be corrected based on the current odometer reading being less than those shown.

At first the Claims department had me very upset about the repairs claim telling me it wasn't covered in my CarShield warranty. But one call to a lovely lady in customer Service she took the time to listen to me about my horrified dealing with claims and she came to my rescue and looked at my warranty and got me taken care of and apologized for the incorrect handling of my claim and got me taken care of with professionalism and understanding my situation.

I keep getting these requests for a review of services when I really haven't talked to anyone. My car is in the shop and they want pictures of my car and I have to bear the cost if my claim is denied.

I needed help with a question and you guys give it to me. Thanks a lot. You guys do what you got to do for you all people and that's a great thing to do. Thanks again. That's all I got for now. Talk with you guys a little later. Take care.

Updated on 10/24/2021: I needed to change the date for both of my plans. One was done but the other one was not. But that is alright because the one that was extended is the one I really wanted to have extended. The representative was very pleasant and helpful with my situation. The representative was very prompt and I was not delayed on the phone call.

Nicole is awesome at her job!! She is very professional and knowledgeable at what she does. She made this process so easy and painless. I enjoyed my conversation with her. I will definitely tell my family and friends about my experience with CarShield. Thank you again Nicole for everything you did for me.

I called to verify some information BEFORE jumping in and selecting Possibly the Wrong Auto Repair Mechanic. The Representative I spoke with was Very Helpful, Courteous, & Professional. She also gave me the towing and claims phone numbers so I could call them myself once I found the Shop I wanted to deal with. Very Helpful!!

Kierra was great! She deserves an accommodation for going above and beyond to help me. She was patient and helpful. I am so happy I called. My husband has a friend who has CARSHIELD and he raves about it. Thank you!

I just called the financial information person that I talked to was very courteous well known about what I need to find out and I thank her for. I'm glad that I found out about what each silver and gold means. I didn't know less mileage you have how you can go.

Received email to update odometer reading if different from email. Spoke to Angel but was cutoff recalled and spoke to Josh who advised Angel had already changed. Both customer service representatives were both professional and helpful. This is my first experience with CarShield.

My air went out on my Honda. There was an issue with the mode motor. After checking with CarShield, I was told that "you were only offering a cheaper" part and it wasn't right for my vehicle. I called CarShield, and was told that the Mode Motor was a cheaper motor but would have been fine. The people at CarShield were very helpful and kind. I want to thank!

Call to have my car tow. They came out and took care of my car with no problem and the ladies I talk to was nice and did they job thanks. I will make sure I tell friends and family about CarShield. It's the best thing to have.

Melissa ** was my representative and she was extremely pleasant and helpful in correcting my auto payment information. Melissa looked up whether my routing # and bank account number could be used for auto payment, instead of my debit card number, since it had been stolen and changed last month. She made all the necessary changes and took my payment for this month. I was very pleased with her service. Thank you.

The only claim I had was handled in a slow manner. The reimbursement to the repair facility was also very slow. Claims should be handled quickly without a lot of delay. I would have rather have been given the option of paying two months upfront with me making a monthly payment there after rather than having auto deductions from my bank account.

I have not had any trouble with my truck yet thank God but when I do I’m hope they come to the recuse. Thank you CarShield. Your customer services is great. Always on point 8!!!! Thank you. I’m glad I got this for my truck. I thinking of getting it for my Lexus but got too many miles. But thank you.

Called to see if repairs I was getting done to my truck were covered with my policy. The young lady I spoke to informed me that all repairs would be covered. Thank you to CarShield for their customer service.

Called about car parts that was covered with my plan and the customer representative I spoke to was very nice and friendly. He was able to answer all the questions that I had about my plan. Was really satisfied with my call.

The only occasion I’ve had was to call for roadside assistance when my battery died. After a few transfers, the message I received was that the “service was not available at this time.” I went back to using the service I had previously used which arrived about 20 minutes later.

My car was vandalized and I had a question if CarShield covered those types of situations. The representative I spoke to was very nice and professional. Great customer service. I hope the individual that I spoke to can be located and give him accolades for a job well done.

Customer service is terrible, rude on the phone and unprofessional in the way everything is done. Slow on the paying of claims. Car has been ready for almost a week and still no payment to the dealership. Contract number is **. Dealership has even had trouble contacting you.

Took over a week, I had no means to get to work, if there could be a way have dealers to give a loaner vehicle while we wait 8 plus days for the process it would be very helpful and would relieve a lot of stress, and parts should be the original parts for that vehicle.

Wanted the date of my Car Shield paid on another date. Margi granted me that opportunity. She helped me get the name of your home warranty service, I was glad. She is a very kind and patient person. My experience was 5 plus.

I just joined recently/haven't used CarShield yet. But I feel safer when driving knowing my car is covered. The best part is one day my car will break down.. Car Shield is there. Who knows when a car will break down? So thank you car shield.

It was excellent. The lady was awesome and helped me understand my policy. She was very patient and understanding and took the time to explain everything something the previous reps didn't take the time to do. I think she should be considered for a promotion.

I received an email and it was from Mepco and the site was not secure on my end so I called to make sure I was getting the correct website info. The service person helped me with the info and sent me to the billing personnel to make sure I was on auto pay for my contracts with you.

Chris was a professional, Knowledgable, friendly and on target. Answered all of my questions, and sent me the necessary documents to complete my call. My scores on Chris was a perfect 5 in all areas. She was on the level, will recommend to others.

My customer service representative was amazing, his name was Brian **, definitely should recognize this fella. He was so helpful and knew the answer to every question I had. I am so appreciative of his help. Please recognize him he was super super super super super.

Representative answered my question about Mepco. Mepco sent me a welcome letter to go their site and access and make payments. The username and password did not work. Representative informed me that I can do everything through the CarShield app and do not need to use Mepco.

We wanted to make we were covered on both cars. And had questions about our both and if they were covered in all areas. The representative we talked to GREAT and helped us out a lot. We came away feeling better.

Updated on 08/07/2021: I had spoke to Chris on the 4 of Aug. and he said that he was just handed this case and been working there for just 2 months. I had told him that Car Shield was a good company and he told each to their own. I did not need to hear that from him I am a retired Master Mechanic. You back the people you work for. So I called and talked to Kaylee and she told me she would take care of it and call Groesbeck Car Care. But she failed to do so.

Did a clam and had a great experience. Will tell friends about y'all. Everyone is very helpful. And it's easy to make a payment. We love CarShield. Will keep it on this car and if we get anymore will be putting it on any other car.

Contacted your employee who was very professional and helpful! Took our vehicle in to our vendor and drove the SUV home that afternoon! Very, very pleased with CarShield! At this point I would and will recommend your organization to friends and family. Thank you for your fast attention to my need. Rodger **.

I am a fairly new customer to CarShield, I originally registered a 2008 smart car with a great rate, but had many questions originally I could not have answered as a Canadian customer and I wanted the product but it seemed as I could not use it where I was nor did people I talk to know about it. I now see the App provides these answers I was asking and am indeed in a area that’s covered and has many choices for garages. CarShield's staff are polite and professional and in my experience so far do everything they can to assist. I think CarShield is such a great product that when I found out my warranty on my 2015 F150 truck ran out I registered it as well, I now have two vehicles under them both with great customer service! I hope I never have to use CarShield but the next experience to judge it will be the service on a claim, I truly hope it’s just as great as my other experiences so far if the need ever arises. Thank you CarShield.

I don't need to keep my contract cause I still have extended warranty. I appreciated your interest in keeping safe my auto. Thanks for your information and the information for all the need of have a insurance. I'm very thankful to all the personnel and sales representatives.

The Agent Answered all my questions. Was knowledgeable and efficient. Made me feel very comfortable with the purchase of coverage. I would definitely recommend CarShield to my friends and family. We are so happy that we selected Car Shield for our vehicle. Maybe covering our other one soon.

Why be a policy holder and you can't use the policy for certain items. I don't understand also payment for services is on a two weeks delay therefore you will not be able to take car off provider's lot. If someone could please explain this to me.

The Representative was professional and straightforward handling my signup procedure. He informed me of the coverage of my 2007 KIA SORENTO and all related subjects. He was handy at making a fast job at setting up my Auto Pay account. Then advised me of when the Coverage would start. Ensured My understanding of the Benefit of Having CarShield protect my SORENTO. A speedy experience.

I believed wheel rims should be included when they are damaged due to pot holes or foreign object in the highway. This is especially true for cars the sit low and are high end luxury cars. I can understand if the tire itself was not covered, however, the wheels, rotatory and items related should be covered. Your response is appreciated.

Temeasha tried explain how inconvenient it's to drive a car without an automobile protection plan, to me shelter and harvest comes first these days. Good thing the car is a 2018 Tucson. Is pretty new, and due to covid19 I do not drive as much as before, my income from SSI do not increase, but everything in life does. Thanks for your kindness, service and understanding of this matter.

I called customer service for advice on login in to the mapco.com site. I received assistance on successfully changing the login information I previously had received and was able to get online to review my information. Great customer service for my first time call.

Very good. Everything went well. I added another car and it was in my price range so I accept it and I've been pleased so far. Thanks for helping me get what I need in case something should every happen which I hope not with cars being so expensive. She was great help and kind.

I was at Kia on Killian on Thursday. I called and they called yall. They approve my car to be work on but said they would have to call back Friday to see if they could get part which the kia dealership had the parts. Yall talk to kia yesterday and then said we could use kia's part so I had to waste another day off when I could have had it done in one day and I live 45 min from the dealership.

Carshield offers good extended warranty contracts with excellent customer service. I traded my covered car before I needed to file a claim so I did not experience the claim process. I am confident their excellent service would have continued in the claim process.

Good. I hope I never have to use it! But just in case I need it that’s why I got it to pay for repair to my truck! I will tell my friends about it! That everyone should have a vehicle warranty to help pay for repairs on my vehicle just in case something goes wrong with the transfer case, rear end, engine, air conditioning, drive train and anything else that it covers. Like I said I hope I never have to use this but just in case I have peace of mind. I hope I’ll never be any problems with the truck. Thank you.

After diagnosis quality of service was superior. The agent was very concerned about what needs to happen with the car and the process to get it done. I will be sure to give you my best reference for this company as a highly qualified candidate for joining.

Good response. I had no trouble with it. I feel it would be useful for people to know and it would be a big help. Glad I was referred. I would recommend it to anyone wanting to keep up on their vehicle. I'm glad I made the decision to go with Car Shield.

Thanks for the prompt service and wonderful customer service. Your people are well trained from start to finish. They are efficient and courteous. Love that they get the service calls and answers to questions quickly when they have to put me on hold briefly.

Great customer service. Fast and courteous. I haven’t used my warranty yet so I guess we will see how that go if and when I need it. But the people are fast and friendly. Not a lot of hassle and don’t have to do a lot of paperwork and tasks! I love it.