CarShield Reviews

Repairing my Wheel Bearings. See previous comments, about my experience with service using CarShield and not getting what was expected from CarShield. I am still wanting to use CarShield to fix my car, but I may have to take it to another mechanic in order to have it fixed. Sad!

Signing up for Car Shield. The gentleman I talk to was very nice on the phone and very respectful and he answered all of my questions that I had. I would recommend you guys to another person. I will call you if anything changes or if I get another car.

Recently started a warranty plan with CarShield but didn't have the mileage handy. Called to update the mileage. It was nice that I didn't have to wait to speak to someone because of this virus. The rep. answered right away and was very kind. Thank you.

Monthly payment. The agent was very informative, helpful and attentive to my issue. It was a very smooth transaction and it was done promptly with no issues. I am happy to know Car Shield will call when there is a problem with my account and are willing to work with me to resolve it. Thank you again for your kind service.

I feel Car Shield is the best company ever. I had coverage for my 2014 Dodge Journey. My transmission died. I called them. They contacted me each day until car was fixed. They were concerned that my car was done correctly and timely. Once completed they called back to make sure I was satisfied. I am thankful to them.

Always good customer service with you guys no matter what. The agent was very helpful due to the pandemic that's going on in our nation. I can always call any time of the day and no one keeps me on hold.

The first time my car broke down they refused to pay for what the mechanic said was the problem. They blamed me for the issue and made me pay out of pocket. They are not at all what they say they are. I never missed a payment, never was late and when.

Updated on 06/01/2020: CarShield responded to my compliant with EXCUSES! And I could only reply PRIVATELY.... Here is my reply to their lies! There was no confusion! Your sales team are liars period!!!! And since you have a 20 days wait period and then another billing cycle, y'all refused to issue a refund. LIARS!!!! I had someone on the phone from American Auto Shield and Mercedes Benz and they witnessed the whole situation, we were on a 3 way call... hameful for you to respond with "excuses!!!" Excuses are well planned out lies!!!!

I was glad that I choose car shields because if I didn’t I would be paying 5000 dollars but I only had to pay a 100 dollars. It easy to do it’s wasn’t any paper to fill out the just call and get your information and once they see what you cover for they call to let you know when it’s ready. I thank God for CarShield.

Fast reliable service. Customer service was polite in helping me, since this was my first time using their services. When I took my car in they told me it takes forever for Carshield to get back to us, but it didn't. The next day I got the call to pick my SUV up, they were finished repairing it. Fantastic.

Since May 12th, I have yet to receive my refund after further review. The Car Dealership states after speaking to Car Shield my out of pocket of $733.00, due to mixup of coverage that Mike GM @Scottsdale Schumacher Mercedes Benz informed me I should get a refund of $533.00. I call CarShield. No one ever answers the call. Still trying to remain patient...

I've been paying for this service since January. I took it into my shop and once they called to get payment to Carshield, THEY WILL DENY ANYTHING AND EVERYTHING. I have a BMW and all they were requesting was a transmission pan and they would not even cover that simple request. Save your money. It's a COMPLETE WASTE. Don't bother calling customer service either. The one time I had a tow request it took them 3 hours to get to me then another hour to put the newer BMW on the truck bed.

2011 Buick Regal. The car was misdiagnosed at the Chevrolet dealer. The warranty company did the repair anyway. When I pick the car up it was not fixed. Still making the same loud noise. It was submitted to the repair company again and was denied for repair so I missed a day of work, paid the deductible and still have a broken car. An absolute **.

The Customer service was good in the handling of my call. I had to call in and speak to someone. The representative that answered my call was pleasant and helpful in regards to my situation. My matter was resolved in an efficient manner.

Payment change. Amanda was extremely helpful and courteous.. She answered all my questions and even gave me a discount on my monthly payments. I have been pleased with CarShield even though as of yet It I haven't needed to call upon their services. I do recommend them anytime I get a chance..

I called to ask you all for a pay off letter. I have yet to receive a letter from you all stating that I had paid off Car Shield and it is to show the date that it expires of May 18, 2022 or 159,000 miles. The customer service person told me it would take about a week and a half. I know things are moving a lot slower than before so I have been waiting.

Superb service, easy to work with, no problems with getting repairs authorized and repairs done. No problems with getting things done, great follow up to make sure repairs were to my satisfaction. Friendly, easy to work with, reasonably priced.

This is a good company so far, I haven't really had it for long but we'll see how it goes if I ever have to file a claim. The price is reasonable right now. I also recommended the company to other people. Maybe they should do a referral bonus.

Looking for a policy review and got customer service quickly and everything email immediately. It was a pleasant experience. I would recommend this company to anyone looking for a auto warranty. The customer service rep. was also very pleasant to talk to. The email I receive more than answered all of my questions. Great feeling knowing my truck is covered for so many things. I believe it is worth the monthly installment to have the peace of mind.

I seen the commercial on tv and it sounded like a winner on top of the fact that my extended warranty had just expired. I called and spoke to Alec **, he was very helpful and patient with me. He answered every question without hesitation. He went over what was covered and what was not. I have not used my policy as of yet, so I can't say whether the claims area is just as easy as the call was. I will review at that time. I do like the fact that I have 60 days for a full refund if I do not like my purchase as long as I don't use it. :)

Great job. Keep up the good work. Just stay on it and be consistent but overall I enjoy it and you all act fast on things and really Save a lot of money for as the maintenance on the cars so great job!!

Make payment. Very professional & kind & respectful & polite & humorous & nice to know she actually cared. Very concerned to making sure me the customer is very satisfied. If I ever have any questions feel free to call anytime to call.

I bought a new car the other day and call CarShield to cancel my old account due to the new car carried competed coverage. The representative was very courteous and professional and it took very little time to complete the transaction.

I asked if it was necessary to print all 28 pages of the PDF that was sent to me for placement in my vehicle. I was told that just the pages with my acct# and the phone numbers for approval were all that was needed.

Melba and Samantha were excellent customer representatives. They helped get the best deal on the policy for us and explained exactly how the refund would be applied and how the policy worked. They were so patient to be sure we were comfortable with the transition.

Love the services and the customer service was great in giving me the promotions. I would recommend family and friends to get CarShield for protection for their cars having extra cash when you need it and don't have the money to repair it.

This is the best coverage you will ever need. They were super helpful and had no problem when it came to repairs needed for my car. I would definitely recommend them for anyone who doesn't have a warranty on their automobile.

My experience was that was great. They were very understanding and really help. Now I have no problem. Are they seem to do what they say they were going to do. I would recommend it to my friends. It seems to be what I've been looking for and so far very happy with it.

Coverage for back brakes for Lexus. Agent took time to listen and connect to the right agent who was able to provide the information regarding coverage. The info was useful and enabled me to make proper planning to have my vehicle fix.

For the repairs, I need on my vehicle. Needed major repairs. Said that was not covered! So what's the use of having a plan that I can't use. My tierods and wheel bearings that needed repair $1250,84 later, makes me think what's the sense of paying for this. And still, more to come.

When I found out I needed work done on my car, the repair shop called CarShield and got the approval within the hour..There was no hesitation about payments or repairs. Tanisha, customer service rep., was very helpful and explained the contract to me very clearly.

I feel there is a need for a card to use, should a claim is need. I don't always carry my phone. and would not have the info, needed to make a claim. In order to use Carshield I need to contact Carshield first....

I was with another warranty company and for some reason decided to switch to this company. The man I originally got the policy through was extremely nice! I decided to keep my other warranty because I didn't know that I only liked 1 payment and I would still be insured for 3 more years. I told the lady that I might consider coming back to them then. She was not at all co-operative! She kept lowering my bill and didn't want to give me a refund and it was the day after I purchased it.

The Rep was able to answer my question about things that are going on with my car and whether they would be covered or not! Much to my satisfaction the three things I called about are covered so will be making an appointment at the dealership soon!.

So far so good. Keep up the good work because outstanding commitment is all about the success. Your advertisement has caught a lot of people's eyes including mine and like I said so far so good. Keep up the good work.

I have CarShield on 2 vehicles and as of today has spent own money thinking my package would cover me only to read the fine print in contract to see I'm not covered. Very disappointing. I wouldn't recommend at all nor will I continue this contract. It's not worth the wait for the breakdown that you want cover vs the breakdown cover I need in actual real time.

Air conditioning won't cool. Tried putting freon twice and still didn't cool. So after Carshield approved the order. It was covered. And they also paid for car rental. After a little setback everything worked out really good. Thank you Carshield.

My AC was not giving out cool air on passenger side and the driver side was not very cool either. That was the only thing I was concerned about. I call CarShield and report that I will take my car to the Mercedes Benz dealer.

Bounced around a little before I got the information. I already wrote a detailed description. The first customer service personnel sent me to MEPCO but they sent me back to Cody at the main CarShield number and he said that is who should be contacted to give my new credit card number for Autopay so that's what I will do.

A/C Condenser Failure. As I stated in my initial review, "your customer resolution person, Shay did an outstanding job." He worked with me and the Chevy Dealership service person (Bob) to ensure my problem was being resolved. They spoke very highly of Shay's diligence in working with the dealership, which was a first. Per the dealer service advisor (Bob) the "extended warranty" company doesn't usually get that involved with the dealership, but Shay did. Shay

Was called by your company to adjust my payment method and asked to speak to customer service. Was transferred and hung up on. Called back and they never answered. I was never called back and tried calling several times before giving up.

It was a very positive experience. The rep was very helpful and resolved my issue. Anytime I have called them it has been a pleasure no matter who I talk with. They allow me to explain my issues, they listen to all my concerns before letting me go, they always ask is there anything else they can do before ending phone call and they always put you in the right directions.

Representative was very friendly and helpful. would definitely recommend to other people. There was no long wait to get representative. And he gave me a lot of information on my policy.. I will definitely give CarShield 5 star. Continue the good work.

We received the run around from day 1, we couldn't get them to return phone call. It was 5 days before we received call back then they wouldn't take responsibiĺity to fix car. It was 2006 so it had wear and tear. So needless to say we are very unhappy and will never recommend them again.

The representatives were very helpful and professional. They helped me every step of the way. They were kind and courteous. They answer all my questions with clarity. They helped me connect with the right Department. Each representative was very professional.

I definitely recommend Car Shield to others. I am very satisfied. Customer service has been polite, knowledgeable and willing to help. I have contacted customer service for information. As of now I have not had the need to file a claim and use Car Shield protection. I feel confident it will be a good experience.

Why does Car Shield not pay any part toward a Ford brand alternator? The generic alternator, which Car Shield approved, has a 6 month warranty. Ford brand has a 2 year warranty. Iss Car Shield that cheap? The Ford part would cost $200.00 more if I pad for it myself, but it would be worth it because I get more from it. I will really think about Car Shield when I get my next car.

After talking this over with my children they felt I did not need this insurance. Thank you all for the time and kindness you showed me in our telephone conversation. This truck has lasted for the last 20 years, And my children think it will continue to last until I die.

Hunter, my first call was very patient with my many questions. Veronica, my second call was very informative and helpful with my concerns. My vehicle is now covered and I can rest at ease and actually not worry about the next part going bad.

Questions regarding current coverage on vehicle and adding new coverage. Was able to talk to representative and get a plan that is best suited for my vehicle. Representative was most helpful and very knowledgeable. He was able to answer all of our questions.

Two days after payment due date Payment made. Car Shield representative very professional and personable. She was neither pushy, or arrogant to me in any manner. I would truly refer anyone to become a member of Car Shield. Again, thanks for your understanding.

Agents helpful in addressing issues. Peace of mind knowing I had coverage on my vehicle. Never made a claim but will be back when factory warranties expire. Nice to know there is a service out there that will help and perform as they say. Auto mechanics had nothing but excellent reviews for Car Shield. No problems working with this company. Thanks for providing this service. Will recommended to whoever's is looking.

My dealer of many years would not accept CS for payment. He said he would forward the check to me if you sent him one since I paid for the service. I was not able to take my car to another dealer as he had disassembled my vehicle for inspection to locate the problem. I could not re-install bad parts as I am a driver of medical patients and needed my car for patient transportation the next day. I needed the repairs as I was having difficulty steering the vehicle. PS. I have in my possession the bad shaft.

My experience with CarShield today was above what I expected. It was so easy to set up my car protection service agreement. The attendant was quick and to the point, did not waste my time with useless information. The information was clear and concise and the entire process only took about 15 minutes to complete. I will surely recommend CarShield to any family and friends who are interested in your kind of service.

Called for info. Scott was most helpful. After explaining everything re: coverage found I already had coverage in place which I did not realize as I had no paperwork available to this fact.. He is a credit to your company! I will highly recommend your company to friends and family.

I've no guideline to the agents that I spoke to. I've built a trust in them because they answer all my question that I've ask. I could not desire better! Thank you Car Shield. I would you that I would recommend all my friends and family hoping they're going to take my advise.

My experience in this it was very good. I like this insurance and I would recommend it to some friends, And family as well and church members too, This is my first experience with this issue in my car so we really love it and we will thank you for everything as well Pep Boys did the a great job.

Nice, quick job today. Made my payment today, call was handle quickly and efficiently. Thank you for taking care of me and getting the job done. There was no holds and no pressure. Keep up the good work. Reason for call was taken care of.

Customer service. I was pleased that I was taken care of! By your staff, she was very helpful! I need to find out what garage I can take my automobile to! I got the information that I required and all is good, now!

When speaking with representative our conversation was great and precise. She explained everything clearly and provided understanding. Answered all questions and gave me a chance to ask all questions for my benefit. She made sure I had the chance to understand my policy and when I can use them for my.

Representative was very efficient and friendly. She took care of me very fast. She understood the urgency of the problem and quickly worked to help me, thanks to her for making me feel assured of her resolving the situation. I was a little uneasy about calling to change my payment because it is the day today it is schedule to be ran, but my money situation due to covid 19, I had to move it and she did her best to help me.

Ms. Tammy, like my previous Representative, knows the Car Shield Service, levels, coverage, new member period, explained it clearly and the reason I am a Car Shield customer. In these times as we Pray and take protective measures to not spread the virus, I commend Car Shield for looking after and caring for their best asset; their Front Line. Service remotely is seamless, no problem whatsoever, same as always GREAT! Our failed President is wrong, companies that are resourceful AND protect their employee family is what WILL keep our country great, Thank you Car Shield.

I talked with Diane about my 30 day refund,. She was very helpful, encouraging me to review the policy in my email, which I had not seen. She explained the policy and suggested that I review it and then make a decision. She had it sent to my email again - I see it. She was very pleasant and professional.

I wish you could add tires in your coverage's. I am pleased to see that you saw a need because I was debating rather to keep my car or trade it because of expired coverage. I have already added another car to our coverage. Thank you.

This is my second claim with Car Shield. I have no complaints at all with the way they were handled. They got my vehicle repaired and on the road as quick as possible. Because of the way my claims was handled I just renewed my policy. It has been money well INVESTED NOT SPENT.

Had to replace my 2018 Impala evaporator core and it would have cost me 2000.00 out of pocket if I didn't have Car Shield. I took the car to the dealership services and they took care of the rest. I had to get a car rental and they are in the process of reimbursing me the amount I paid. Thank you for repairing my car.

Very pleased with the representative. She was very knowledgeable of CarShield. I never felt pressured to purchase the contract. The agent gave me peace of mind about the choice I was making a purchase with CarShield for my vehicle. I am planning on adding my other vehicle l, depending on the payment in the next week or two.

Vary Friendly answer and Quick Service. Soon as repair my car body. I will call her again to make claim. Thanks. I will recommend CarShield to my friends and to my family members. And also to all the Church members.

Very good. I have given every question a rating of 5. I just recently signed the contract. I have no idea about the service you provide of yet but I will try it and can give you a better description of how it works and how pleased I am with CarShield.

EXCELLENT across the board. 100% necessary to have coverage especially on high end vehicles. So many people own them but once something major happens it's a wrap...you're stuck with a car and payment. A vehicle that you cant drive. My wife and I are pleased.

Hello. Matt ** was very polite and knew the product very well and took the time to explain all of our questions. We would recommend your company to our friends and family. We appreciate the time and patience he had to work with us. Stay safe.

Lost my debit card. Had to get another card, Car Shield called me and I responded giving them a new number. I appreciate them being concerned enough to let me know there was a problem so I immediately resolved it.

The people at CarShield are very helpful, they actually take the time to explain everything to you. They are very friendly and nice, it's like they actually care. All in all they are great people!!! Luckily I haven't had to use their services yet, but I'm sure they will be there if and when I ever need them. Great Job!!!

Rep was very helpful!!!! She checked every aspect of my billing issues. She was more concerned with my billing problems than anything else. There were two different billing issues and two different dates involved. She was able to resolve both,.

When I called customer service to ask if the air conditioner was covered under my Car Shield the rep was very polite and helpful. Thank you for great customer service. I am so happy my daughter recommended Car Shield to me.

We had our debit card hacked so we had to change it and was checking to see if you had the right number which you had. You very courteous and caring. Thank you. In fact we have to take my car in and have the air conditioner looked at. It is leaking somewhere..

I've been waiting for my car to be repaired for seven weeks. My dealership can't get approval for the repairs. I have called CarShield three times to only be put on hold for over 50 minutes each time then only to be hung up on each time. I then left 3 messages with the promise that they will call me once I come up in their queue. It's been 2 days with no calls. Worse customer service ever, seems like since I've paid all my premiums they don't want to deal with me.

They sell you a bumper to bumper warranty with $100 deductible. My truck broke down they requested the mechanic to do all of these tests on the vehicle and whatever test done they would order more. Three weeks later my vehicle is not fixed and I now have a billI’ve almost $1000. I have spent hours upon hours calling and waiting on hold for over an hour. Then I tell my story to that customer service representative only be told they cannot help me and that I need to be transferred. Then somehow I automatically get disconnected. Have requested several calls to the manager with no response. Do not purchase this warranty. It is it scam.

In the beginning, I thought this was one of the best experiences ever! The customer service rep was friendly, and seemed to know the product well. We gave her all the necessary information and paid for the warranty for six months in advance. That was in October 2019, (the warranty does not go into effect until 30 days after the policy has been paid for). We did not need to use the warranty until February 2020. This is when everything went downhill!

Called on a Saturday to see if the power steering pump replacement was part of my package, however speaking with customer service they told me to get a part number and I would be discounted, wrong information which cost me to pay for the entire repair.

Would give 5 stars but just got the policy. I've heard that it's the best protection for my vehicle. The customer service was very helpful to me to get the policy started. I was recommended by my fiance.

Great Customer Service. Knowledgeable of how the company could help lower my premium. I appreciated all the help with my policy and informing me about when my husband needs to make sure his policy doesn't expire. Thanks for all the help with my policy and my husband's policy.

Was totally misled when purchasing account. Does nothing to help. The repairs I need are not covered and my car is stuck in the shop because I can't afford the diagnostics test!!! Carsheid has taken my money in the middle of a pandemic and THEN caused me to be in debt because of their LIES!!!

2005 Chevrolet Tahoe. I just want that added Protection security peace of mind that I won't have to worry about a broke down vehicle or be without my vehicle because I depend on it for work for my children, for my fiance and for just plain old Recreation so my vehicle is important to me so if it were to break Carshield would be my go to.

Window regulator. We were told the part would be sent by Car Shield to our shop the next day and our car would be out of service that night only. However the order was never placed and even after several calls nobody truly checked on it and we didn't get our car back until 5 days later. The part that was "ordered" never showed up. Our shop sourced one and worked out the price with Car Shield. I am satisfied that it was repaired, cost only my deductible and the work is top notch. I'm disappointed that the communication wasn't very good and that we were not offered a rental car.

CarShield is the very best that I have experienced yet. I will recommend any of my associates to carshield and the customer service is very understanding and help you with your situation immediately. Thanks to carshield I have no further search for any other call warranty.

Quick and easy service working with CarShield, one call that's all it took. No issues. During Covid-19 I thought about cutting my CarShield due to cost but I am so glad I didn't, Air Condition went out in 100+ degree heat so, resolved now. Thank you CarShield.

When my transmission went out on my 2008 Explorer I had only been a customer for 3 or 4 months. Although it took a couple weeks to cut through the red tape, CarShield paid the bill. Nearly $3000. I am so grateful that I went with these guys. I highly recommend!

For some reason my payment that was already set-up would not go through. I returned the call to CarShield Customer Service and the assistant was so kind and courteous helping me. During the call I recalled that I had recently replaced my debit card. He put the card through again and it went through with no problems. I hate late payments, and as a result of customer service's prompt actions I did not have a late payment. Thank you so much! John

The transmission went out on my 2016 4x4 Chevrolet Silverado pick up truck. I went to the Chevrolet dealership that I bought it from. I reported my problem and paid my deductible. Carshield kept their word and fixed it. Thank you very much carshield! I have already recommended you all to a couple of friends.

Took my car in to be fix AC, at 730am on this Friday May 1, 2020. Waited all day for approval for repair. Waited at Dealership till noon. Finally found a ride home. Just to find out that I will be without my car till Monday and did not get a rental car to used. Now got to find a way to get my daughter to work without a car... That's the only reason they don't get more stars.

Repair of 2004 Cad SRX - This was a very good experience. I have not driven the car yet, will pick it up on Monday. It appears as if the dealer who did the work was very happy with Car Shield. I would recommend car shield to a friend.

Excellent service and great discounts! We are pleased with previous rating and once again very pleased with Shelby. Very professional and knowledgeable. Her patience and attitude was very noticeable. She was very convincing. Look forward to our savings and our vehicle protection. We feel that CarShield will take care of our future issues and problems.

For the past 3 months I've contacted CarShield to pay for repairs and both times was told that I wasn't covered. I am not happy at all about this because the reason why you all said I'm not Covered is upsetting to me. And I'm going to ask you all to give me all my money back that I paid to you guys because it is ridiculous the reason you all said you weren't going to pay for my transmission. I'm not happy at all and I don't believe I'm going to stay with carshield because you all were not true to your word. You all told me that I applied for a electronic policy because I wanted steering added to it. No one ever told me that would be two policies and that would take me off the powertrain policy. No one ever told me that or explain that to me. And now I got a transmission that I got to try to put in my car for $3,500 after I paid you guys all this money all these months.

Updated on 05/07/2020: 05/06/2020 CarShield emphasizes it's no hassle policy of covering repairs as long as you don't wait till you have mechanical problems before you accept their contract and pay their premiums. Which is what sold me on their coverage, only to find out from multiple customers and from at least three different mechanics.

The Customer Division of CarShield is outstanding. However, and depending on your car's mileage. They have a policy that's referred to as "like in kind". My car has 140,000 miles on it and they wanted to put a rear differential in with a 118,000 on it. I get that, but more economical for me to save money and pay for my own repairs. It's understood that I will never get the best parts for my car.

The rep who helped me was very cordial and quick to fulfill my request. Unfortunately due to me losing my job I am unable to fulfill the payments, and my past repair issues were not met with satisfaction therefore I'd rather not pay for a service I feel I do not need.

A/C problems on my 2009 Ford Edge. They worked well with my repair service & I got my vehicle back quickly. I did call before I took it in & that helped to save time to get my vehicle repaired more quickly. I would highly recommend your company. I hope I don’t have to use you again but if I do I now know how easy it is. Thank you!

I like the unlimited coverage as I plan on keeping my vehicle for a long time. I’m definitely telling friends and family and if I can cancel coverage on my other car that I have with another company I’ll use Car Shield for it too.

Overall outstanding service. Very knowledgeable in the field. Also I would like to thank CarShield and its representative for making me feel apart of the team. I have now put stress aside knowing that my car is in safe hands.

I received all the information I needed. The person I talked to gave me all the information I needed. I understood everything completely and was grateful for all the help received. Everything was outstanding. Thank you for all your help, I will call again if I ever have another question.

Since it was the first time using my Car Shield the rep walked me through the whole process and answered all my questions and spent as much time as she had to so that I understood everything that was going to happen and what to expect.

Email contract # for review of coverage. There is not any more to say. The person I talked with was very helpful. She sent me the email which I will review just as soon as I can get past this description.

The representative was very helpful, she didn’t rush me and she was not rude. She definitely answered all of my questions and helped me get the answers to any questions my policy covered and did not cover. I felt welcome to the Car Shield family and she helped me update my payment information as well as making me feel secure knowing no one is able to access my information.

Tiffany was very helpful, with the cancellation that I did on April first, she resolved the problem and I feel satisfied. Will recommend Car Shield to friends, Was financial not able to keep policy at this time. I've done this review twice!

I like the fact that the customer service representative was very patient with me and very thorough explaining everything I asked her for. They were friendly yet professional. As a reminder when I had to call back to provide additional information I received the same friendly kind of service.

Updated on 05/02/2020: Could not find phone # for claims so talked to a Customer Service clerk. She was very nice & gave us the Claims # to call. We called the next day as it was getting late & they closed. The Representative gave us the instructions on how to make the claim. We only have one car so we had to take it to the Repair service, have the Mechanic inspect what was the matter & call the Rep. from CarShield & tell him how much they would pay. I was disturbed to learn that CarShield would pay very little for the repair, $348.19 out of the cost of $1228.25. This seemed unreasonable to me as our monthly payments for coverage were nearly this much!!

Purchasing CarShield was fine. However, the coverage sucks. I had a problem with my engine and on the TV, it says, to cover your engine, your different parts and things like that. Somewhere along the way, CarShield in the fine print says only damaged parts, and they even looked at internal parts of an engine. And so, if you have eight valves but only four are damaged, but you have to have an entire engine rebuild, they will only cover the four that are technically damaged, but yet you can't put four new ones into a used engine, so you have to put eight. Therefore, they don’t cover an engine that is a problem. They only cover little tiny bits and pieces inside the engine. I would not recommend CarShield to anybody because they did not do right by me. I'm really dissatisfied.

CarShield advertisement is a false advertisement. They tell you they will cover your engine and other parts but when you needed the help, they will not cover it. I am very dissatisfied and if there is a ZERO star, that is what I would give. I am so unhappy that I am taking this to Sean Hannity, Rush Limbaugh and Fox News which runs your ad all the time. I will also cancel my contract. And I will tell all my friends in social media. I tried to call CarShield to talk to somebody but we cannot get hold of anybody. My truck is still at the dealership. I hope somebody will contact me. I do not want any headache and I do not want to cause anybody headache.

Expedient help and delivery on reserving a tow for my truck. Out of pocket expense very reasonable but I am not satisfied with the very minimal nearly null benefit paid on repairs I have incurred to date. Please contact me for further review of coverage or upgrade.

Everything I could ask for and more. Will tell family and friends. I was going to let the coverage go being I live on SSD, Disability Retirement. The lovely lady gave me her discount so I could keep the coverage. Thank You, Bob

The representative with whom I spoke the first time, was friendly, polite and helpful. She was able to answer my questions, and provide clarification on points that needed clarification. She reviewed the agreement at the end of our conversation, to make sure everything was correct. They sent me a printed copy of the contract. The odometer reading in the contract is different to the reading that I gave over the phone. I called back and mentioned it to the representative. She checked the contract, and assured me that the reading on the contract that you have on record is correct. Could you please send me another printed copy of the contract, with the correct odometer reading for my records?

Why is it the labor times are always different between the facility and Carshield when Mitchell manual is pretty much the standard. The labor time should agree and not cost me money. I do like the fact that I get a phone call and get to discuss everything with carshield as to what is going on and help make decisions.

From inquiry to completion of membership the experience was pleasant, professional & carefree. We look forward to being a family member of Car Shield for the balance of the ownership of our 2015 Ford Explorer. Thank you for the peace of mind knowing that, God forbid, we experience a challenge with our car. As Seasoned Citizens we are one a limited budget and the coverage, as well as, the value fits our needs financially.

I was going to cancel my coverage and the agent respectfully was able to make me change my mind and was very straightforward. I told her I wasn't ever going to use it and she said all cars will eventually need it and that with the rate that I had she encouraged me not to cancel it.

My Debit card was hacked. So we cancelled that card. Then I learned the bank's fraud department declined/blocked Car Shield's Auto payment attempt. Therefore, I called Car Shield to change the debit card we used. Your agent then successfully processed the payment with the new card info.

The gold shield coverage is very misleading. Did not fix my car and I paid for what I was told was a bumper-to-bumper coverage. This was very misleading and I am very dissatisfied. I will tell every friend I have and get them to tell all of their friends also to never buy your coverage.

I am a new customer and am proud of my decision to work with this company. The people I have talked to, thus far, have been outstandingly friendly and helpful. I’ve seen your commercials on tv and am excited that I chose your company.

Very well pleased. I have not had to use it. God bless. Just Knowing that I have the coverage and feel more secure with my vehicle and more at ease. And they have been really nice and very kind about their service and taking care of their cars. Thank you so much and God bless????

Eli was Helpful!!!! I already sent in my feedback on how Eli was Very knowledgeable about Car Shield Coverage on our 2007 Buick. He explain the policy is base on year mileage on our Buick! Also; the first alternator a short time before it had to be change out for a new one.

The rep was kind, polite, and helpful. I was able to cancel my service due to purchasing a new car. The service didn't cover that much on my older car and I spent more money maintaining it than it was worth.

My experience was positive. The representative provided detailed answers to all of my questions. He went through all of the elements of coverage and exactly when the coverage would begin. The waiting period was very interesting: 40 days and 250 or 20 days and 500 miles.

The best ever. Thumbs up? You can use enough words to express your experience with this company. It is amazing how the coverage and service work for you. My experience with this company is going to be a long time before I leave. It is worth every dime. You have to have this kind of protection. I love the service and quick response time. It a sure keeper. Thanks CarShield.

I am very happy with service and coverage. Customer service were very helpful and pleasant. I would definitely recommend CarShield to a friend or family member. The shift lock on my car would not work or unlock from park to reverse. My car was diagnosed quickly in-service time was taken care of in a day.

My vehicle repairs was not covered. I called and was informed that maybe I need to choose a different coverage, but would have to start over with waiting period. My car was already in the shop. Of course it will probably cost me more money.

Ronda was great. She was very helpful. She listened carefully my needs and acted accordingly. The problem with some customer service agents, is they don't listen. A good, a great customer service agent knows how to listen first. Then know how to respond.

I recently purchased a policy for my 5 year old Mazda. The representative with whom I spoke was friendly, knowledgeable, and professional. Even though I have not had any problems with my car, I feel relieved that if something going wrong, I will have much less out of pocket expense. Peace of mind.

Getting Information, Making payment. Helpful and Friendly. I lost my contract and missed a payment. The lady was understanding, helpful and easy to work with. She helped me solve my problem. I would highly recommended her work.

Condenser. They repaired it at no cost to me, dealership work on it and because of the dealership wanted a $100.00 dollars from me to look at the problem after it was fix I still got the $100.00 back and got a loaner car.

I needed to know if there is a waiting period before using. The answer was yes. And it is beyond what I can do. I don't put any miles on my car and can't wait until I get 200 or 500 miles and waiting all of those days. Will probably opt out.

So far my experience has been over the telephone. I have not had any other experience that I can share at this time. I do appreciate the fact that the contract with CarShield begins the moment you make your first payment and it renews at each payment period.

I love the service and the salesman Kyle helped me out with a low payment and I will be letting my family and friends know. And I had over 80,000 miles. And didn’t have any warranty left on my car. Thanks again.

The representative did an excellent job in responding to my request. I was calling to change my payment process. We spoke on the phone and my request was resolved right away. I would definitely want to speak with this representative again should I have a request.

Not driving presently with the self quarantine. Don't know when I will continue traveling. A monthly price reduction with the same coverage could help greatly.. Will be 80 next month. Driving less. Money tight. Please help. Thanks. Fortunately I haven't needed your services yet. Hope I never have to. Having you as a backup takes pressure off. Thanks.

I called and cancelled my subscription since I bought a new car with a 100,000 bumper to bumper warranty. Chelsea was very kind and informative and let me know what my options when my new car warranty expires. I will definitely keep your company in mind when my warranty expires.

I called Car Shield to obtain a copy of my contract and Courtney was my Car Shield representative. She was awesome and she answered all of my questions and even taught me a thing or two! She was also very kind and patient and I appreciated that the most!

Updated credit card info. The agent was friendly, helpful and knowledgeable. After going through the menu options, the wait time to speak to an agent was minimal. The transaction went smoothly and quickly. The agent offered to email a copy of my contract to me when I mentioned I misplaced my original, which was very appreciative.

I am not sure what my order # is. I have not heard whether my repair was approved or not? So far, Carshield has been what I expected it to be in regards to protecting me against repair costs I couldn't afford. That will especially be true if they approve this repair of my air-conditioning system.

Warranty didn’t cover what I needed repaired. The cost of what I needed was less than a motor or transmission. I was told that what I needed was too expensive. I know that I have paid enough into this warranty to cover what I needed.

I have a Cadillac and I knew things go wrong with it. I needed something to cover my rear end, so I got CarShield. I’ve had it for some years now. The first time I used them, there was no problem but recently, it seems like things have changed a little bit. There’s always a competition between the dealer or who I’m getting the car to and CarShield. At times, it’s not as good as the others. I got some work done from the Cadillac dealer, and they went back-and-forth for a while but it finally got straightened out. Cadillac charges so much an hour for the labor. A lot of times, the hassle between them is the labor cost and what CarShield thinks it should be. I got some work done from Midas the other day, and they had the same problem, but they got it worked out.

Haven't had to utilize Carshield yet. I hope that if I do have to use it that it will cover the repairs minus my deductible. I do not know the parameters of what is covered and what is not, but when I tried to use it one time Carshield was on going to pay for the most expensive part? It left me paying for the deductible and the higher priced part. Not too impressed with this thus far, but gonna give it another try?

Due to pandemic I have not been able to work. CarShield is working with me and I am very gracious. Thanks for all you do and look forward to working with you until things get back to normal for those of us who truly and desperately need a helping hand during this unprecedented time. Thanks again.

Overall the experience with CARSHIELD was good once I connected with a representative WHO WAS FAMILIAR with the product line available to me! CY the representative for CARSHIELD was outstanding to initiate the final closure.

Management, Wish CarShield didn't always take the cheap way out.. I have the Silver Plan now due to mileage.. Great service, depending on your claims representative.. We pay good honest money and should get good honest service.. "Upgrade much needed".

Great service. Called the wrong number at first but the customer service agent transferred me to the correct department immediately. Tech got to me much faster than was quoted and had my car unlocked and my keys retrieved for me in about five minutes after arriving.

The agents that took care of us were very good at answering all the questions we had. The price for the warranty was the best we found when we shopped around. Also the way the warranty works gives us the ability to cancel at any time.

Customer service was very helpful as we were going to cancel our coverage as we are not driving at this time. We are staying home and she helped with giving us a rate we can handle. WE are eldery and on social security. Thank you.

I called in because I can't make my payment this month. The representative was very helpful. I didn't want Carshield in my account. Thank you so very much. I like Carshield for protecting my vehicle, I will tell my others about Carshield.

Representative was helpful. Appreciated being able to reach someone when I called. I am thankful to have found your company. I will be sure to tell others about your company. Thank you. Have a great day. Regards, Julia-Ellen **

Love the CarShield experience but you guys won’t cover my engine or drivetrain, yet your competition would, and for slightly less price at equivalent years/mileage. Hence my rating. Otherwise, great experience. My vehicle is a 2014 Mercedes ML63 with 41500 miles.

My experience with Carshield has been great. I will have to make a call to customer service before giving a 5. I need to know why they did not pay any labor charges. The customer service is really good. I will continue to keep my coverage.

Today we had the privilege of speaking with Hunter. We thoroughly enjoyed our purchasing experience. Hunter was exceptionally thorough, patient, and pleasing! We are extremely grateful that he took the time to answer all of our questions honestly I was full disclosure. Several times he was willing to be placed on hold as I discussed the plan with the family. He certainly made this purchase easy.

I put in a claim for my Air conditioning, which I had to look for 3 different shops who would agree to their low-balled counter estimate. They sent out an adjuster who said that my factory tires and rims were not the original on my vehicle and that I modified my vehicle and didn’t pay my claim. I was floored. I’m gonna retain a lawyer and definitely seek legal counsel. I’m going to every platform of social media and tell my story. Please don’t fall for the okie doke. Look at the commercials with the small print at the bottom of each commercial.

Protection on my 2016 Chevy Tahoe for extra insurance of protection. These days you never know what is around the corner, that could happen to you in a blink of an eye. There are a lot of crazy drivers out there that care for no one let alone themselves. You have to protect yourself, because no one else will.

The individual I spoke with was very nice and answered my questions pretty well. Sign up went very smooth and I will mention you to my friends and family. It will be wonderful not having to worry about car breakdowns now.

Excellent experience. She was helpful and knowledgeable about my reason for the call. Every time I have called it's been a great experience and I've been recommending the service to all my friends and coworkers. So maybe more will join soon.

I ran into financial situation and had to cancel my warranty. The rep tried to offer a lower monthly price by I could not accept at this time. She was very understanding with my situation. I will reapply when my situation changes.

Checked to make sure if my payment was on autopay and needed to know how to handle a claim when I need to. The customer service person was very pleasant and answered my questions. I was very satisfied with the experience.