CarShield Reviews

I have not had any trouble with my truck yet thank God but when I do I’m hope they come to the recuse. Thank you CarShield. Your customer services is great. Always on point 8!!!! Thank you. I’m glad I got this for my truck. I thinking of getting it for my Lexus but got too many miles. But thank you.

Called to see if repairs I was getting done to my truck were covered with my policy. The young lady I spoke to informed me that all repairs would be covered. Thank you to CarShield for their customer service.

Called about car parts that was covered with my plan and the customer representative I spoke to was very nice and friendly. He was able to answer all the questions that I had about my plan. Was really satisfied with my call.

The only occasion I’ve had was to call for roadside assistance when my battery died. After a few transfers, the message I received was that the “service was not available at this time.” I went back to using the service I had previously used which arrived about 20 minutes later.

My car was vandalized and I had a question if CarShield covered those types of situations. The representative I spoke to was very nice and professional. Great customer service. I hope the individual that I spoke to can be located and give him accolades for a job well done.

Customer service is terrible, rude on the phone and unprofessional in the way everything is done. Slow on the paying of claims. Car has been ready for almost a week and still no payment to the dealership. Contract number is **. Dealership has even had trouble contacting you.

Took over a week, I had no means to get to work, if there could be a way have dealers to give a loaner vehicle while we wait 8 plus days for the process it would be very helpful and would relieve a lot of stress, and parts should be the original parts for that vehicle.

Wanted the date of my Car Shield paid on another date. Margi granted me that opportunity. She helped me get the name of your home warranty service, I was glad. She is a very kind and patient person. My experience was 5 plus.

I just joined recently/haven't used CarShield yet. But I feel safer when driving knowing my car is covered. The best part is one day my car will break down.. Car Shield is there. Who knows when a car will break down? So thank you car shield.

It was excellent. The lady was awesome and helped me understand my policy. She was very patient and understanding and took the time to explain everything something the previous reps didn't take the time to do. I think she should be considered for a promotion.

I received an email and it was from Mepco and the site was not secure on my end so I called to make sure I was getting the correct website info. The service person helped me with the info and sent me to the billing personnel to make sure I was on auto pay for my contracts with you.

Chris was a professional, Knowledgable, friendly and on target. Answered all of my questions, and sent me the necessary documents to complete my call. My scores on Chris was a perfect 5 in all areas. She was on the level, will recommend to others.

My customer service representative was amazing, his name was Brian **, definitely should recognize this fella. He was so helpful and knew the answer to every question I had. I am so appreciative of his help. Please recognize him he was super super super super super.

Representative answered my question about Mepco. Mepco sent me a welcome letter to go their site and access and make payments. The username and password did not work. Representative informed me that I can do everything through the CarShield app and do not need to use Mepco.

We wanted to make we were covered on both cars. And had questions about our both and if they were covered in all areas. The representative we talked to GREAT and helped us out a lot. We came away feeling better.

Updated on 08/07/2021: I had spoke to Chris on the 4 of Aug. and he said that he was just handed this case and been working there for just 2 months. I had told him that Car Shield was a good company and he told each to their own. I did not need to hear that from him I am a retired Master Mechanic. You back the people you work for. So I called and talked to Kaylee and she told me she would take care of it and call Groesbeck Car Care. But she failed to do so.

Did a clam and had a great experience. Will tell friends about y'all. Everyone is very helpful. And it's easy to make a payment. We love CarShield. Will keep it on this car and if we get anymore will be putting it on any other car.

Contacted your employee who was very professional and helpful! Took our vehicle in to our vendor and drove the SUV home that afternoon! Very, very pleased with CarShield! At this point I would and will recommend your organization to friends and family. Thank you for your fast attention to my need. Rodger **.

I am a fairly new customer to CarShield, I originally registered a 2008 smart car with a great rate, but had many questions originally I could not have answered as a Canadian customer and I wanted the product but it seemed as I could not use it where I was nor did people I talk to know about it. I now see the App provides these answers I was asking and am indeed in a area that’s covered and has many choices for garages. CarShield's staff are polite and professional and in my experience so far do everything they can to assist. I think CarShield is such a great product that when I found out my warranty on my 2015 F150 truck ran out I registered it as well, I now have two vehicles under them both with great customer service! I hope I never have to use CarShield but the next experience to judge it will be the service on a claim, I truly hope it’s just as great as my other experiences so far if the need ever arises. Thank you CarShield.

I don't need to keep my contract cause I still have extended warranty. I appreciated your interest in keeping safe my auto. Thanks for your information and the information for all the need of have a insurance. I'm very thankful to all the personnel and sales representatives.

The Agent Answered all my questions. Was knowledgeable and efficient. Made me feel very comfortable with the purchase of coverage. I would definitely recommend CarShield to my friends and family. We are so happy that we selected Car Shield for our vehicle. Maybe covering our other one soon.

Why be a policy holder and you can't use the policy for certain items. I don't understand also payment for services is on a two weeks delay therefore you will not be able to take car off provider's lot. If someone could please explain this to me.

The Representative was professional and straightforward handling my signup procedure. He informed me of the coverage of my 2007 KIA SORENTO and all related subjects. He was handy at making a fast job at setting up my Auto Pay account. Then advised me of when the Coverage would start. Ensured My understanding of the Benefit of Having CarShield protect my SORENTO. A speedy experience.

I believed wheel rims should be included when they are damaged due to pot holes or foreign object in the highway. This is especially true for cars the sit low and are high end luxury cars. I can understand if the tire itself was not covered, however, the wheels, rotatory and items related should be covered. Your response is appreciated.

Temeasha tried explain how inconvenient it's to drive a car without an automobile protection plan, to me shelter and harvest comes first these days. Good thing the car is a 2018 Tucson. Is pretty new, and due to covid19 I do not drive as much as before, my income from SSI do not increase, but everything in life does. Thanks for your kindness, service and understanding of this matter.

I called customer service for advice on login in to the mapco.com site. I received assistance on successfully changing the login information I previously had received and was able to get online to review my information. Great customer service for my first time call.

Very good. Everything went well. I added another car and it was in my price range so I accept it and I've been pleased so far. Thanks for helping me get what I need in case something should every happen which I hope not with cars being so expensive. She was great help and kind.

I was at Kia on Killian on Thursday. I called and they called yall. They approve my car to be work on but said they would have to call back Friday to see if they could get part which the kia dealership had the parts. Yall talk to kia yesterday and then said we could use kia's part so I had to waste another day off when I could have had it done in one day and I live 45 min from the dealership.

Carshield offers good extended warranty contracts with excellent customer service. I traded my covered car before I needed to file a claim so I did not experience the claim process. I am confident their excellent service would have continued in the claim process.

Good. I hope I never have to use it! But just in case I need it that’s why I got it to pay for repair to my truck! I will tell my friends about it! That everyone should have a vehicle warranty to help pay for repairs on my vehicle just in case something goes wrong with the transfer case, rear end, engine, air conditioning, drive train and anything else that it covers. Like I said I hope I never have to use this but just in case I have peace of mind. I hope I’ll never be any problems with the truck. Thank you.

After diagnosis quality of service was superior. The agent was very concerned about what needs to happen with the car and the process to get it done. I will be sure to give you my best reference for this company as a highly qualified candidate for joining.

Good response. I had no trouble with it. I feel it would be useful for people to know and it would be a big help. Glad I was referred. I would recommend it to anyone wanting to keep up on their vehicle. I'm glad I made the decision to go with Car Shield.

Thanks for the prompt service and wonderful customer service. Your people are well trained from start to finish. They are efficient and courteous. Love that they get the service calls and answers to questions quickly when they have to put me on hold briefly.

Great customer service. Fast and courteous. I haven’t used my warranty yet so I guess we will see how that go if and when I need it. But the people are fast and friendly. Not a lot of hassle and don’t have to do a lot of paperwork and tasks! I love it.

I called on Sat July 17. I just wanted information on plan coverage and costs. The representative who I spoke to was using very high pressure selling tactics. Several times I tried to end the call with no success. I decided to accept the plan so that the call could be ended.

Grant was caring and nice. He waited for me to write things down and for me to get payment card and for me to get pen and paper and Vin number and all other info. Thank you for your kindness Grant. It was greatly appreciated and I thank you again for your help and everything.

I wish that my service plan covered more items so that I wouldn't have to come out of pocket so much. It was a bit of a hassle between the body shop and Car Shield. I think that if a part has other parts inside of it those should also be cover by carshield.

My experience with the representative was outstanding, and she was very professional. I would highly recommend Car Shield to my family and friends. If you are looking for a great auto protection plan please consider car shield as your first choice.

I had questions regarding my coverage on my truck. How to go about obtaining service from your company. Everyone there has been helpful and kind. Especially being a female and not knowing about vehicles. I hope my first experience with your company is good.

Very pleasant conversation with the gentleman that took my call. He was very helpful and very polite. He put me at ease right away. He let me know that he was very knowledgeable about Car Shield and about my contract and the fact that I already had car shield as I never received my contract from car shield and I had forgotten that I already made a payment to this company.

Customer service has been very helpful and fast. If they don't know something they will find the answer and then get back with you. I think that Car Shield is an extremely good value with great customer service. I highly recommend them to anyone.

Had a flat tire so they sent a tow truck to change it but due to our vehicle being without a jack towed it to the nearest Les Schwab and they ended up putting four new tires on in the morning because of it being destroyed. All steps of the process went excellent and made me thankful that we have our policies with Car Shield!!

Very pleased with your product. Will tell all my friends about your fast service and professionalism. The person who helped was very helpful and explained how your product worked. I try to keep up with with the different services on my vehicle. You were there when I needed you. I am one satisfied customer.

I have been with you guys for a couple of years. I really enjoy the service you provide and I look forward bring it on my next vehicle with you. I hope you all have a wonderful year. I will be bringing on about three more vehicles. You guys have the best warranty I have ever seen. One is a 1986 Chevy pick up, in Great condition, very low milesm 65,000 original miles and the other one is a Volkswagen 2018 with 32,000 miles then I have a 2010 Corvette convertible with 1900 miles on it original.

The technicians did an excellent job. The representative for Car Shield was very professional and did a great keeping me the loop throughout the entire process. A shoot out to the adjuster who call several times to ensure I was taken care of.

Worst consumer experience I’ve ever had. I’m canceling my membership and demanding a full refund. No one in my circle of influence will ever into a contract with you. You ran me in circles and got us nowhere. An exasperated, retired customer service exec!

Great. 10 Stars. Excellent. Will use Car Shield and highly recommendable. Keep up the great work. I was and felt safe that I had car shield. I tell everyone that I'm cover under car shield. I'm always telling someone that they need car shield.

What a great experience. Customer service was excellent. Appreciate everything you guys do for me. The customer service rep helped me out a whole lot today. I thought I was gonna have to drop my policy but she gave me a gracious discount.

Issues with my RPM & brakes. My RPM went to 2 and 3 RPM and kept jerking when trying to shift to the next gear with no warnings. Dropped back to 1 RPM and jerked really bad. My brakes went straight to the floor with no warnings also. I was able to find a place to take my vehicles and now I am waiting on a rental car to get around.

Help for rent my car was very good and the information how many days, she call the enterprise for me so I was very happy with that and Enterprise call me and I will there to get my car. Thank you. Thank you....

I had an AC issue... Went straight to the Acura dealership.... They diagnose the issue and 2 days later Car shield wrapped it up.. Paid my 100 deductible. No questions asked. I had my car back! Fresh AC for these upcoming summer days!

Everything was taken care of timely and adequately. Once I gave my information to the dealership, they handled everything from that point on. I would recommend your service to my friends and family. Thank you all for such great and expedited services.

In my circle of friends and Family those that need coverage already have it, as I was recommended by a Sister which heard of Car Shield from her church, many of the Patriots have your coverage for their vehicles, and have spoken highly of your coverage. Have had no issues whatsoever. Thank you.

Excellent experience. Good customer representative. Tried hard to please me. I was happy to listen to the offer. It was a good conversation. Eager to purchase the vehicle. It is a very good day. Thanks for this experience. I love the credit union. Thank the LORD Our GOD. FOR THIS DAY.

The young lady did a very good job of going over everything as well as explaining things. I had a few questions, like the amount of time before the coverage starts and specific parts that are covered. She was very attentive to the questions as well as knowledgeable.

Fast, friendly service. The representative was polite and very helpful. We moved and the automatic payment was not made. When I received the email notification I made a call to customer service, changed the address and changed the payment account. Thanks.

CarShield currently doesn't allow one account to have multiple vehicles. The MEPCO system will only allow a single email address that can only be used with one account. So if you have multiple vehicles, you need to have multiple email addresses, which is just ridiculous. A change needs to be made in either CarShield to allow multiple vehicles per account OR in MEPCO to allow one email address to be associated with multiple accounts. Chrysanthi provided world-class service! You can be proud of her!!!

Getting my claim processed faster helping me get my car worked on and understanding my explanation in why the first shop was not granted the claim to work on the car. The whole conversation went well and a sense of peace was established.

I do not usually have issues with CarShield. This last go-round, however, I did encounter some issues (first being technical as they could not locate my account - which caused quite a bit of irritation on my end) and second being timing of inspection. Beyond the belated inspection which then resulted in the dealership having my car for two weeks, any time I did have to speak with a representative, they were very patient and kind. They explained why inspections would take longer - which eased some concern, but not much. All in all, CarShield has still been very great and usually (outside of my deductible) cover most of any costly repairs. I am pleased with the services provided.

I spent the better part of an hour trying to get my car towed only to find out my problem was not covered. The associates had no clue that older policies fall under the united car care umbrella so most of my time was spent listening to people tell me I didn't have an account.

I have had a very traumatic experience working with CarShield/Auto Shield! First of I was congratulated on being a Hero serving and working during the Covid and really appreciated. I got a discount for Heroes. Because of me working as a Health Care provider. And the sales pitch was extraordinary! I even placed 2 vehicles on the warranty. I must tell everyone that it took me a month to even begin to write this review because I am unmotivated and depressed because of the circumstances of life during the Covid period. So dealing 3 months with a nonsense rude company didn’t help my situation. Because my car is still in the shop for 3 months! I thought having a plan like this was to have my back when I needed them. But I was let down. Being a Nurse has been draining mentally, physically, emotionally, and spiritually. I was sold a Lemon of a warranty. I had no one to have my back when I needed help!

I recently went to Car Shield for the repair of my passenger rear window. I have not been able to use it for the last 5 months. I called in and take to a representative before taking it to the Valley BMW store in Fayetteville, NC. I was told that it was declined because my policy covered the motor, but not the regulator. Which in my opinion was stupid, because they are connected and one, does not work without the other. Moreover, I felt that I was not getting my money worth and there was no help for me.

Excellent. Always great service. The staff was very professional. I would always come to Car Shield for service and I would recommend people I know to car shield including my family. Service is right on point. Car shield should be rated more than it should be 100.

Very helpful and easy to speak with. Fixed my issue very promptly. Asked and verified all my information quickly because the way she asked was great and I appreciate my whole phone call. I've never experienced such a easy phone call from a customer service representative and it great.

My experience with the associate that help me was absolutely great. Within minutes the issue was resolved and I could move forward with my day. Appreciate her help very much and most of all she was very polite to speak with. Great customer service skills. Keep up the good work.

Once I joined CarShield I was very happy how they handled everything for me and made sure I was able to get the coverage that I needed as well as making sure that my vehicle will stay on the road. Thank you car shield.

Very courteous representative. Help out with all my questions. Would recommend to friends and family. If I hadn't been in contract with another company would've stuck with them, but if you're looking to save money this is the way to go.

Very understanding and helpful with our needs. Once the representative got to the bottom of the issues between the bank and Car Shield, the representative was able to work out what happened with our payment and made the appropriate corrections.

Dissatisfied all around...waste of money every month then you have a deductible or part not covered. Will not recommend to anyone. And now I am trying to submit my form and they make me have a certain amount of words. What in the heck is wrong with this company. Spend more time on fixing coverage on vehicles.

I paid CarShield $135 a month for more than 3 years and NEVER had a claim so in all honesty I can not truly evaluate them. I will say that I did leave my policy with a repair facility and they lost it, it took me over 3 months to get another copy of the policy from Car Shield.

The representative was very helpful. Experience and understanding. She was very experienced in what she was doing. She was very helpful to me to understand clearly watch my policy was to the best of my knowledge I. Her name was Jean.

The most helpful people. Caring and concerned about my well being. Explained all aspects and characteristics of the claim and the fact that the oil sample is necessary to make sure all things are on the up and up...love it!!!

I have used my coverage twice and the amounts that the dealership quoted me, I was glad I had Car Shield. I've recommended this service to my friends and they purchase Car Shield, a new transmission was installed on their vehicle.

Although I was already under contract with CARSHIELD, I received a letter that stated I had not activated my vehicle service contract. The rep, Gayla, assured me that I was. She said these letters are sent out, but in my case, it was not necessary.

I called and they directed me quickly and effectively. Always very helpful. Every time I call the people are so friendly and if they can't help me they put me thru to someone who can or they go above and beyond to get my questions answered.

I'm feeling like do I need to be paying for the warranty at all? Is the coverage worth paying for or is it a ruse to take my $$ for free? It's vague and shrouded in ambiguity! I need some answers on what my coverage is for!

Received a letter stating that my account had not been activated. I have been with Carshield for almost two years now so did not understand the letter. Customer Service Rep was friendly and very helpful and clarified. The issue was resolved.

Carshield is a waste of money, they are VERY SLOW at processing anything, all you get is run around after run around with them, and the Commercial they have IS A JOKE, they don't stand by their product at all, I'M SO GLAD I DIDN'T CHOOSE THEM.

Kelly was kind, helpful, talk to me while I waited on a answer. Love the customer service from CarShield representatives. Been with them for about two years. They work with you. Claims are very easy to do. Never had any issues.

I heard bad feedback on the company, so I was concerned and wanted to cancel. The lady I talked to was very good at changing my mind... So I am going to stay longer. I sincerely hope this company stands behind what they say.

The representative that I spoke to was very polite and professional. However, I think that you are charging me too much. Can you lower the cost of my coverage for me? Thank you. ** Please update my address and phone number. Thanks.

So far this may be the 2nd or 3rd time I have needed to use the insurance. Appreciate it. Immensely. I would like to see more covered items added though. The thermostat components and additional brake components would be helpful.

The car needs jumping off but it cut back off. It been in the shop twice for this problem and doing the same thing. This time I will not take it back to Goodyear because they didn't do something right and cause me hardship.

Jessica, was great. She knew what I wanted and made it happen. She is the reason why I added another coverage to another one of my cars. She should be commended with a bonus and or performance base award Thank you Jessica.

I had a good experience during the sign up. Carshield customer service associates were courteous and very helpful. They walked me through the entire process and answered every question and concern I had. I had heard Car Shield was the best auto warranty company.

Good experience and good service is what I'm looking for! I have not had really good coverage experience on my previous Automobile. I hope Car Shield will be a better extended warranty Company than my previous. I just want to be a satisfied customer. That is my #1 priority. I had a brake problem that never got solved with my warranty. I ended up bringing my car to my local mechanic and changed the rotors and put new brake pads and solved my problem. The dealer had cut the rotors too much when they shouldn't have to start with. The car only had 16,000 miles on it when I purchased it.

I called to inquire if some service work was covered. The representative was very helpful and answered my question quickly. I was given the information I needed to provide the the dealership. They gave me my contract number and the phone number the service provider needed to call. I received a call from the dealership they called and was given approval to complete the work. They were able to order the part and are waiting to complete the work.

Worked hard. Made me keep my CarShield. Phenomenal worker. Very dedicated to the person's job. Helped me by lowering my rate and extending the day for me to pay my bill this month. Helped me out so much. I appreciate it.

Thanks to all I talked to, You answered all my questions and gave me the information I needed to complete my request to cancel my coverage. You're nice friendly people willing to help me. Hopefully I will return in the future, Thank you for good service. Rosemary **

Took too long to get to a CS rep. System not user friendly and took a while to be forwarded to a representative. It should be a faster process. Didn't like how I had to find different prompts to get a CS rep.

There should more coverage for the value, each month, my coverage only cover eng, tran, 4X4, drive axle, water pump, what to the AC, that all I got right now. I got nothing more to say here ladies and gents!

Customer service was outstanding. They ensured all of my needs were met before disconnected. This is second time I have had to use them and they have been outstanding each time. The coverage that is offered is great for the monthly fee that is charged.

Just needed to make a correction. My son's name should have been the primary person with me is secondary. They made the correction immediately and with no hassle whatsoever. The individual I talked to was very helpful, and competent. I was very satisfied with the assistance I received.

I have lost my contract policy and then received an email from you. I have responded back twice so PLEASE CALL ME ASAP. No response!!! I am traveling across country and NEED a call so I have info if I break down.

Spoke to several people to get the part ordered. The service station called them, they told him they'd call back but didn't and still haven't even after I called and gave them the phone number. I NEED a compressor for my air conditioner, it's very hot and humid here, in the 100's, they need to do their JOBS!!!!

Called to find out if my 2008 Infiniti m35 front suspension is covered under the warranty. And the Representative was very professional. And caring. She also was willing to help me with any other problem and she also told me what my auto warranty covered.

Waited three hours for tow truck, Transmission is not working properly,, had to wait in the rain. Was satisfied with; your promptness, but not satisfied with the towing company for taking the amount of time that they did when they had said only one hour.

Customer service rep was polite, friendly, and helpful. I sold my car and had to let Car Shield go. I am riding with friends and family right now as I am getting too old to drive by myself. Rep was courteous and wished me well when I told her I could not cover another car because I now don't own one.

First off, I rarely complain. They would not cover a power train issue even though my expired manufacturer PT warranty would have. I was told it would when I bought it. $2000 in CS fees and I was denied!

My vehicle issue was unable to be resolved by the dealer but CarShield was very helpful. They answered all my questions. The dealer however was not very helpful and wanted to keep my vehicle for 2 weeks just to periodically check for the problem which I could not do at the time.

Had my vehicle at the shop on July 3rd for diagnosis but AAMCO auto shop stated that they don’t have any contact number with CarShield, I had to do all the calls to CarShield and the shop so they can send the diagnosis and this is Saturday July 10 2021 and still don’t have a claim number so I can take my vehicle back to the shop for repair.

It's easy to work with CarShield and while my car has low mileage (46k) I do not have an extended warranty. The proactive service and info received without a "hard sell" wound up with me getting a good price and all the information I was concerned about! Carshield is easy to work with and the representatives are empowered to offer all the info and pricing skills to get you the best deal!

Scam Carshield is charging for a car they won’t cover because it’s over the mileage but I purchased the plan over the mileage. Just a Scam. Nothing that was sold to me I actually received. Everything was just a waste of my time and money.

Car Shield is the worst in customer service. Yes I was provided with a transmission but it was a defective transmission and now I have to see how I pay for the defective part that I should not have to pay for. Please do dont fall for the slogan that they pay for almost everything, that is a lie. They don't and their representatives are like robots. They only read from something, they don't care about the customer.

No parts were required as the system was overfilled and. The tech evacuated the system. He added dye for a leak check, then added freon to the proper pressure. Now cools very well.... lt would have been covered less any co-pay had parts been required...

Our experience with Carshield has been great so far. This will be our first time using our insurance policy with you all since we've had it. The promptness and service has been awesome, now we are just waiting on the finish results. We will recommend carshield to our friends and family. Thanks for everything. The **s

Running low in money!!! I never had any problems with you and getting my car done!!! Car Shield was always good to me, I never had to call you due to disagreements over service!!! This is the longest contact I have ever had with you!!!

I could not put my vehicle in any gear, would not lock in gear. It was towed to my repair shop. Service was very good! I had my vehicle back the next day. I highly recommend CarShield to my family and friends.

The person I spoke with was very pleasant and answered my questions. I haven't had any repairs, etc. needed on my vehicle since purchasing CarShield; so, I can't say anything about that at this point. I have recommended it to some of my family and friends.

We clarified that in any case they would cover a blown engine among other things. Carshield denied our claim due to the cause being electrical components failure. First, they blamed it on the seal attached to the wiring harness claiming that it was an electrical component failure. Next, they blamed it on a glow plug. Last, they blamed it on lack of lubrication. Save your money!

This company is wonderful and you help me out. Without you I would have paid a lot more than just 100.00. Thank you for being there. You're the best company and the people that answer the phone are always so nice and helpful.

Whenever I call for any needs whether it's an extension or clarification of my contract; I'm always satisfied. Each and every representative I come in contact with is very helpful, and very courteous. I would recommend them to family, friends, and coworkers. So glad I chose Carshield

Change policy from old truck to new truck. Helpful, courtesy, informative, answered questions on new policy. Told of new pricing, answered questions on car rental, and break downs. Own the deductible, and how the Car Shield works, when we need it.

The woman who was my customer service representative was so helpful and nice. She was kind and explained things to me. You need more people like her. CarShield has helped me with my Jeep though I wish it covered more.

When I spoke to a Car Shield Representative, I felt like I was harassed and threatened when trying to get a quote for a warranty plan for my car. When I explained to her that I had to call back later today, She was very pushy and rude. Every time I tried to explain why I couldn't purchase the warranty right now and ask questions, she interrupted me.

I haven't had the chance yet but so far it seem like a good plan. I pray I made the right decision but I am new at this and I want to make the right choice. I don't know what there is more to say but I am new at this.

I’ve never had bad experience with this company. I’ve always called to make my payment. If I have any questions I call. The answer you gave me good answers to my questions. If I know anyone who needs this conscious I would be gladly to give them the information but you don’t deal with people in California. I don’t know anyone out here. Thanks for being a good. Have a good day.

Honoring the repair as a result of the last warranted repair. Due to damage to rear engine seal from repair of the transmission, my car is leaking oil and losing pressure. I appreciate your standing behind your warranted repairs, as you advertise and state in your policy. Thank you

My wife and I purchased this for our car and when signing up for this was just informed of the monthly fees and what to expect if something happened. So, we did have an issue with our car and ended having to placed in Bob Steele and had to get a engine repair. We never was able to speak to an adjuster when we called we always got the information that someone will reach back out to us. We have multiple emails where we have attempted to contact in and no response. This was the worst experience I have had with a company. Because the company adjuster slow-walked the service and getting back with Bob Steele we had to wait over a month for our car to be fixed and the rental fees was out the roof.

Technician was on time and well knowledgeable at his job. Explain the work well and job was complete in timely manner. The service was excellent, I would recommend Safelite to my family and friends. Technician clean the area he work on.

It was difficult to find anyone who takes CarShield except like 20 or 30 miles away. Actually I think you really should give me credit since I couldn't use you after I was told Mercedes Benz dealership would honor it. That was a lie. Sorry just being honest. Thanks anyway.

This is literally the worst company I have ever been associated with in my life. I would really appreciate a call from the director CEO of the company. I'm getting ready to write a letter to them in the meantime. I am furious that I trusted this company to do the right thing the first time around. I am even more upset that I recommended family and friends and they would have to be subject to the unprofessionalism that was given to me. When I initially signed up with my first car I told them the low miles. Which everything is on a recorded line. What they did when they wrote my contract was put down 120,000 miles.

They are wonderful! The customer service is awesome and helpful. When you call everyone is so courteous and friendly! It’s a great value and it really helps you save money. I recommend to everyone to get CarShield! It will help you save money on repairs!

Service was very good. Questions answered right away. Check was processed in a timely manner. Keep up the good work. I made two phone calls and everything was done immediately. Keep doing what you are doing. This is a great service for every day people.

I called this company for a quote on a used car I bought as well as other companies to see whose prices was better. Car Shield prices was off so I went elsewhere and I told them that. They obviously cannot take "I NO LONGER WANT THEIR SERVICES BECAUSE I FOUND A BETTER PRICE". The initial call was in June 2021. Here it's July 6th 2021 and on average I get 2 or 3 calls per day wanting my money. They cannot take no for an answer. I'm an attorney. I sent them a letter stating to stop calling but they don't stop. This is harassment so they can keep on calling and as soon as I file a judgment against them they will not like it with the amount of calls that they call per day. Since keeping tabs on how many calls they have made wanting my money is 62 calls. The certified letter I sent asking to stop calling was at 34. I'm keeping a tally as to how many more calls they want to make.

They lie to older people about their business on fixing your car. And geting a renter car. My wife been out her car for a week now and no contacting her about anything going on. Call. They lie. 06/27/21 without a car. And no help from their company at all. Claude **. Wrentham Mass.

So far, my experience with CarShield has been only calling and setting my account and paying bills. I have yet had to use the service they provide (thank goodness). The associates who take my call are very friendly and helpful.

I recently sold my vehicle and cancelled policy number **. The contract states that upon cancellation I will get a prorated refund. I had approximately 84 percent of my policy time and mileage remaining, yet I only received a refund amounting to about 26 percent of what I paid. This is unfair and not right. I never filed a claim while I had the contract. If I could give a negative rating number, I would.

The agent I spoke with and as a matter of fact all my dealings w/ CarShield have been great! Whenever I have an issue with my car they are quick to respond and always great! I would gladly recommend Car Shield to anyone That requires an extended warranty on their vehicles!!!

I called Customer Service to inquire about your services. When I told him I was not yet ready to proceed He became sarcastic, obnoxious & wouldn't let me speak so I had to hang up. If this is how Car Shield treats potential customers good riddance!!!!

They were very helpful and they know what they are doing. They have explain everything in details how the plan was going to work. They were very professional and very kind. They have help me with everything I was looking for.

Everything was done professionally. She made everything very clear, there was not a problem understanding what she was signing me with the coverage, the coverage will cover the main parts of my vehicle, axles, engine, AC, and all Electronics, window motors, I love this coverage, I will be telling as many people as I can. Thank You.

I liked the way they answered all my questions and I will recommend them to a friend also. It's the right thing at the right time. You don't have to wait online, immediate response. My car is great now. With CarShield even better.

A bad misunderstanding has been corrected, my insurance has been reinstated without a break and I have been given a 10% discount. Also a repair company was recommended to service my vehicle whenever the need arises. Thank you very much!

When I got a quote from Car Shield I made the payment and the representative told me it would be 500 miles or 30 days whenever came first. When I made my claim three days prior to the date of the 30 days but I did have the mileage over 700 miles within the month and they refused my claim. I did not claim the transmission until after the date. I was very fortunate to have another car. I just felt my truck wasn’t running right.

Representative was courteous, professional and very helpful. We were concerned that perhaps the alternator wasn’t covered. After speaking with the representative our minds were put at ease. In addition she emailed a list of local providers to whom we could go to get the work done.

I am very satisfied with the Car Shield Enrollment process. The customer service rep I enrolled with was very informative and had a nice personality. I could not start on 7/10/21 due to an unforeseen car issue but once it is repaired I will enroll again.

Very professional and polite and quick to respond to your call. The representative was very courteous finding me a tow for my vehicle on short notice during this holiday time. She kept searching until she found someone to tow my vehicle for me. I appreciate her diligence in getting me help.

I was assisted changing my method of payment since my old credit card was replaced by the provider, the Car Shield rep was knowledgeable and provided a timely resolution by updating my payment information and actively assisted me in making my payment on the day it was due, I had concerns that my payment was interrupted due to the credit card account had changed.

Thanks for helping me. Very professional, very fast on calling me back. I would recommend this company to my friends & family. Very dependable, fast service. Will stay with y'all for a while now. Thanks again for everything. I will most definitely tell others about my experiences with y'all.

Two shops recommended a new motor, American Auto Shield said they would not pay for a motor, l canceled my contract with CarShield and will recommend everyone l know not to purchase a warranty from CarShield. Will not pay for a contract that won’t honor their warranty, bad experience.

Called to get info on a rental while car is being repaired. Call came from dealership at same time letting me know that instead of being repaired at end of week, car was to be handled today. So no rental would be needed.

I didn't get to use the service as I decided to sell my car shortly after signing up - but they did give a full refund which I was not expecting - since I had signed up for nearly a full month (28 days out of 31). Outside of that the entire process of the purchase was great, everything was explained thoroughly. I would definitely purchase this again in the future.

The people at CarShield are a good group. I was really blessed in that I was with one of their best. She was able to ask the right questions and we really were able to get down to the real details quickly. Thanks "Ice Tea".

My representative was very helpful to me. She was very understanding to helping me try to keep my car covered with CarShield and I appreciate all her help. I didn’t have to wait on the phone long to get to talk with someone and the conversation was strictly about helping me keep my car covered. These are some really good people to deal with so I advise everyone to get CarShield because we all need that security knowing if our vehicles break down we can certainly not worry about getting them fixed.

Transmission is not working in the Murano. Needs another transmission. I have been getting the runaround from the people answering the phones. Not good business. Sorry I cannot give 5 stars until my vehicle is fixed! Why would someone give 5 stars when it is taking so long to get their vehicle approved to be fixed.

Have had all great experiences, customer service is great, friendly and very professional! Just recently received my very comprehensive information. Very pleased with coverage and price. Especially the roadside services provided! Deductible is very reasonable as well! Keep up the good work! Thank you all so very much.

I am not satisfied with CarShield. When I first got the we policy I was actually satisfied and excited to know that my vehicle was cover if need be. Boy was wrong. The service so far has been so substandard that I'm at my wits' end. Please, please fix my car. I’m literally asking for rides to work and back because I cannot afford to pay upfront for a rental for over a month. Help!!!

I believe it was something that came out of the front of the transmission and it was put back in. And the insurance took care of it immediately, and I was able to drive it home. This is a good and honest insurance.

I was very pleased with your customer service. She was pleasant and very helpful with my questions. She quickly responded via email with a copy of my contract. Like any other insurance, I hope we never have to use your service.