CarShield Reviews

I was pleasantly surprised that I was able to get a better price with CarShield than the current coverage provider. I have heard the tv ads for CarShield and they sent me a letter to give them a call to check on coverage. Very helpful.

The experience was very good. I think all people with a older truck should have some form of protection because things will happen. CarShield was my pick to use because they are rated the best in the field of vehicle protection.

I tested Positive for COVID-19 and sales rep was really polite and help me with my needs of my payment plan as I will be out of work for a while now as I appreciate how sincere she was with my situation.

The car repair sent several emails no response, I called several times to the claim department over an hour to wait, and suddenly disconnected, I was over 1 hour with Corey until he was able to resolve, it was after 5PM, and I will know today 14AUG2020 if is resolve.

Already provided in the previous statement. Kevin saved the day. The first two agents should be fired for being rude to a customer. They hung up on me twice. In the end my experience was great but had been tainted by rude employees.

Customer service representative was very knowledgeable - She was able to provide an alternative solution so as not to cancel policy. This is a new policy I will have to wait and see how beneficial it is to have made the sacrifice to take out this insurance.

Dyreanna (badge #: **) was delightful to talk to! She was exceptionally helpful, friendly and professional. having employees like her speaks volumes to the the type of character the company employs and I truly hope the company recognizes her value, talents, personality, knowledge base and provide growth and advancement opportunities. Happy employees keep happy customers!

We’ve had this coverage on two cars and CarShield has been great. They replaced the whole radio system in our Equinox because the CD/DVD went out. We’ve recommended CarShield to my daughter, brother in law & his brother. They all joined in.

I couldnt believe how low the cost was for the platinum plan. They accommodated my needs with my existing tow coverage, adjusting their price to what I needed. I already recommend purchasing any coverage when buying a used vehicle just to have peace of mind knowing that if I have any future problems CarSheild has my back.

There was no problem. Very courteous and helpful answers all my questions. I didn't have to wait to be connected to a customer service rep. Very pleasant and helpful. She started by asking me how I was doing and how was my day going so far. I would recommend my family and friends.

And never get to talk to anyone if I was broke down on I 95. Waiting for service. Think I be sitting there for days. I will not pay for that kind of service. I want my money back. No way do I want to deal with this company **.

The only thing I have experienced is all the calls and text about my bill. I told your account people that I get paid once a month on the 2nd Wednesday of each month. So that's why sometimes I'm late on paying my bill. So I'll call next time when it's due to set up payment.

Had A/C blower motor and module replaced on my 2012 Chevrolet Silverado on 7-21-2020. I emailed all the invoices and receipt for the amount I paid on 7-22-2020. I also sent an email this past Monday 8-10-2020 asking when I might be reimbursed what I have coming. I haven't received anything in response.

If you say you would cover components and then you go to the repair shop and to your surprise you have to pay for all the repairs. Then when the repair shop calls the phones don’t work to get the repairs fixed. So what year does the vehicle need to be for everything to be covered because obviously old vehicles can be covered unless you replace everything before you get any type of warranties to actually be covered.

Multiple attempts at calling service area for claim clarification/assistance. NO ONE available to take call 2 weeks now... One hour wait time due to 'system outage' (two weeks in a row??). UNABLE to leave voice mail & phone prompt offering to return call not working. First claim attempt and TOTALLY dissatisfied.

I called Car Shield today to inquire where the transmission came from that was put in my 2012 Buick Enclave. Brandon was the customer service representative that helped me. He was very friendly, kind, patient, helpful and efficient. Thank you, Brandon!

The agent was congenial and very helpful in setting up and completing the process of enrolling in your protection program. He was courteous, respectful, knowledgeable, and professional, which gave me immediate peace of mind. I look forward to enjoying the coverage and service that Car Shield has been praised for.

Saw commercials all the time. Then more and more people signed on. Did some research and turned out to be all true. Thank you Carshield. Proud to be a member. Enjoy telling people I know and meet about carshield that it is actually legit. And worth every penny you spend. I know some everyday people that would love to be in a commercial.

Very helpful and understanding. Hopefully a good safety net when a car needs a lot of repairs in the future! It's good to know I have coverage for huge car repair bills that can happen buying a used car. Sometimes we don't have enough emergency money and need transportation to get to work.

Very pleased with the help I received today. Very polite and knowledgeable. Thank you. He made the wait on the phone not so bad. My problem is solved and he made a way for me to be able to keep my plan, which when I call had no intention on doing. Again Thank You.

I am a Disabled Vet and your company really took care of me, by giving me the best rates and discounts. Your representative really listened to my concerns and went above and beyond my expectations. I can't thank you enough for the kindness and patience you showed me, because I have a hard time explaining myself sometimes, from the automobile accident I had years ago. Thank You all!

My experience with CarShield was totally professional. I was nervous in the beginning in the but my representative took his time and got me through step by step at the end result. Very happy because CarShield was very professional with the service.

I am greatly appreciative of the help I received this morning from Charis. She exemplifies what customer service should be. I hope to engage other companies with the same level of respectable customer service. I am a long time CarShield subscriber and I would recommend this service to anyone who need extended care for their vehicle. Thank you, Charis!!

Spoke with **. He was very personable and answered all my questions. I have a 2007 Ford Edge SEL with 75,446 miles that has been perfectly maintained. This will guarantee I will have my Edge for many, many more years.

Been trying to get in contact with someone to find out if this warranty will pay to have the headlight on my car fixed only to be put on hold forever and no one answering the phone. The coverage sucks. At least let me know something.

I just wanted to say Ivan did an AWESOME job in communicating with the repair shop. He was able to complete all tasks for me that made me comfortable with all aspects of getting my vehicle repaired. I feel truly confident as a customer with Car Shield.

Had problem with filing claim. Finally, Worked out. Service advisor had problem of receiving payment. I had to pay out of my pocket. It was back and forth with Firestone and CarShield. It did work out today. Representative from CarShield talked with me. I'll be receiving reimbursement.

My name is Samy **. This has been the worst experience that I have had to deal with. IT started last Tuesday. I have call and call the place where my car is. They have call and call. No one answers the phone. I can't I can't get a rental and then I finally get someone to answer the phone and they tell me I have to call this other company and then the same situation over there. No one answer the phone and then I send a email and they say 24 to 48 hours. It's been since last Wednesday.

First of all I want you to know these are all facts. I purchased the best plan that CarShield's have. After getting the run around for two weeks. They denied my claim which was clearly states in the policy. I ended up having to pay $1300 out of my pocket and my car still wasn't fixed. It's a scam and if you don't want to be upset and disappointed. PLEASE listen. STAY AWAY. If I could give it zero stars I would. This is just a piece of everything.

The help I got from customer service was outstanding. I got my payment done and was able to get my new payment date change to a better date and I was told about my sever plan. Thanks to your customer service person. Thank you.

I've had a great experience with CarShield so far. I have a European car and repairs on anything electrical can get very expensive. You can't put a price on peace of mind. Knowing that I'm covered if anything should happen is great. Customer service has been excellent as well. I'd highly recommend Carshield to anyone.

Your reps like Ray are great. Your hold times are crazy and email responses are non-existent. Your return for customers is not good. Call us back! Don't leave folks in limbo. If you do have what you need... call the shop. We call and you keep us holding or don't answer.

EXCEPT for the long wait time. ALL was great..!! Customer service went out of the way to get the answers I needed to continue process. When they needed to place me on hold they were very apologetic for a wait time and thanked me for doing so.

You didnt have any problem changing my due date, and you understood why. I had it first arranged for the 1st of each month. It caused a problem with other bills I had. Thank you for your understanding and courtesy.

I am very happy and I will recommend you all to a friend and a family member. My problem was taking care of quickly. The person that I talk to help me very well and they were very nice and they took care of it quickly.

Have been waiting for one week for someone to call the shop where my truck is at. I call every day and the shop also calls. The shop leaves messages and no one calls back. The waiting time for customer service is long.

My repair center sent in a claim on Mon Aug 4th by e-mail around 8:00 AM central time. No response. I called your claims number to information on the claim. I was told that a claim could not be found in the system and I was transferred to Car Shield. No answer, I then left a message. No return call as of today. So I am not pleased about your service.

Great company. Claims just hard to reach. I have two car in a contract. Car shield was highly recommended by friends. I have no issues when speaking to phone representatives. I start with the company over a month ago. The monthly price for two cars I think is a very great price compared to other extended warranty services.

My car has been in the shop all week. Me as well as the repair shop talk with claims and my car is still sitting in the shop. Can you please call me and assist me **. I also put the repair shop info at the bottom so that my truck can be fixed. I have to take taxi and Uber to work. Me and my wife. I just want to drive me car. That's all. Can someone please get in touch with me as soon as possible? Thank you.

The lady I spoke with was kind and respectful, she understood what both her and I needed to do in order to solve the problem that I was having. With her great help I was able to get the answer I needed.

Car has been in almost two weeks waiting for claim people to check it out so they can fix the problem and I can have my vehicle back without a car for all that time and no return CALLS TO PEOPLE THAT ARE FIXING THE PROBLEM,

I was going to cancel my warranty with Carshield and purchase a warranty through my credit union because There were things that I thought were not covered under the car shield warranty. After speaking with the representative at Carshield and she went over the coverage Carshield coverage was the same as my credit union so I continue making my payments to Carshield versus paying a large amount of money up front.

The girl fixed the problem I was having with your auto that your auto pay by phone caused. Which the last girl did not fix. I am not very happy with your auto pay by phone. I used it once and it took off the wrong 4 cent too little and then I received over due notices twice. Finally the second customer service girl fixed it. Which I thanked her for doing her job.

Customer service is very helpful when we have a question. We have not had any vehicle issues/breakdowns as of yet, we love the peace of mind knowing that we can count on you. This is a wonderful opportunity for a vehicle owner.

My vehicle has been in the shop since July 22nd with transmission problems. My warranty covers that problem but trying to get a straight answer from them has been an adventure. Come to find out nothing was ever filed. Both my repair shop and I have tried to call them and not once have I gotten an answer on what was taking a while, after talking to someone on Wednesday Aug. 5th I was finally told no one ever started a claim.

Helpful and easy to work with. The wait time is long today and I need to know if something is covered in my contract. But in the past we have been nothing but happy with the coverage we received from CarShield.

My experience with Car Shield has been a good one. Though I found I had additional coverage on my extended warranty I am glad to find that there is a program offered by Car Shield that would have served my needs if necessary.

I would like someone to contact me on the specifics of contracts **. I took my Hyundai in to be worked on this week and it took three days for somebody to get back in touch with My mechanic and was very rude to them and said it was their job to explain my contract and hung up on him. There seems to be a mileage discrepancy and also the pier it before the contracts would become effective. If this is the case then why did I pay you $300 for the three cars last month when you’re not gonna honor them. Please give me a call after 3 o’clock Eastern Standard Time on Thursday, August 6.

I only had them for a few months but the salesperson was very friendly and helpful and when my new car warranty runs out, I will definitely use them again. I'm sure they take care of things just like their commercial says.

You see so many getting scammed from TV promos to phone calls, it's hard to make decisions on a product. I like to research. This company is in the top 5 for extended auto warranties so, I am making a leap of faith! Thanks for the research assistance!

Updated on 08/28/2020: Carshield is not a good company! After waiting over a month to even get a claim going, our claim was denied. They claimed it was from poor maintenance but they never even talked to the service department where our vehicle was maintained, may I mention the only place our vehicle has been from day 1 of purchase and where it was purchased from. We have spoken with several supervisors today that treated us like we were nothing! The Service center requested for the adjuster to call them but all everyone tells me is to take it to arbitration....WOW.

Had CarShield for one year. Tried to use them once. Was told item wasn't covered. Continued with them for over a year. I then purchased a new car with everything covered. I called and cancelled my car shield. Several weeks later my 99 dollar payment was taken out of my account. I called and after being on hold for some time and transferred several times. I was told it was an error and my money would be refunded in 20 days. We all know it doesn't take 20 days to credit an account back. Hoping I won't get charged again next month. Very disappointed they played this game on returning my funds. They have had theirs every month for 14 months!!

I called to cancel my CarShield account and to stop automatic recurring payments. Dolores was very helpful and professional. She had a very pleasant attitude. I am getting another car today. I will no longer benefit from continuing my CarShield account.

I was told that the engine & transmission was the only items serviceable. When the mechanic called about the resealing needed for the engine the claim was denied. Awaiting a call before seeking legal representation. I reached out to receive guidance and each time I was placed on hold for over an hour before someone answered my call. When the mechanic called the system had be hacked & records were not available. I would really like to speak with someone regarding this matter. Thanks in advance.

Prompt and effective. Transaction was smooth. The agent was courteous and polite. The initial wait time was longer but it all worked out in the end with no hassle car repaired. The tow came promptly. There was is communication in the initial contact. Overall I give the agent 10.

This is the worst company I ever have deal with, it my first time with this company, still try to put in first claim, you can't talk to customer service, but they always have excuse for their phone service, not working, tell told me to put claim online, put some question only dealer knows, I gave them dealer info, name, etc, dealer call today and he still can't get through, so they can fix my car,

Very satisfied with Car Shield. The price is great. Very helpful services. Knowledgeable. I look all over trying to find a place that was reasonable. Thank God someone told me about you guys. You're great. I would recommend Car Shield to all my friends.

Representatives all very helpful with Chris and other were always willing to answer my questions and any other concern I had. Very well oiled machine of workers you have there at your customer service location. That is all of my feedback to your questioning.

The agent was knowledgeable and accurate. Very pleasant and informative of the various account options available. She reviewed all the coverage details of the Diamond package. Which was the plan I had previously selected as it covers most all mechanical failures but especially because it includes high end electronic failures and roadside assistance and rental car coverage. Can't beat that! Not to mention the $100.00 dollar deductible and any service provider you choose so long an ASE certified. I would recommend Car Shield to others even after having used other extended warranty providers with other vehicles. This is probably a part of a great process that I have enjoyed the least.

Please read my previous notes regarding my experience. It has been almost a month and I have still not been reimbursed $80 for my rental car which I got the approval for. I waited almost 2 hours at the Ford dealership for your payment. It never came, so I paid out of my own pocket. I still have not been paid.

I wanted to change my payment date. The customer rep was very helpful with explaining and following through with my request. The issues were resolved with quickness and efficiency. I would refer my friends to CarShield if they are looking for a way to cover their car after factory warranty has expired.

The customer service agent was efficient and friendly. He solved both of my problems quickly and professionally. It was a pleasure to work with him on the phone today. He was able to change my payment date for me. It is now on a more convenient day of the month when I have money available.

The person who handled the call was very informative and answered all questions I had. He was very professional and understood most of my questions. He explained everything that I needed to know and how it works and should be handled.

I'm a new customer. Have not had a good or bad experience yet! Looking forward to the experience with you guys. Have only one car for right now. Just paid this car off. So needing help to keeping it running in tip top shape!

I plan to tell my family and friend about CarShield because this is a great company. Thanks for this great experience!

Keisha was doing her job well and I was 100% satisfied with the resolution. She represented herself properly and tried her best. I appreciate her help in resolving my issue. She was clear and concise and she explained what needs to be done. I recommend her for a raise. Thank You very much.

Great service. Thank you very much. She was very nice on the phone and found everything that we were supposed to find. Again thank you. She also took her time and what to look for and that was good very good service.

Great customer service skills of the person who help me today. She was very friendly, helpful, knowledgeable and soft spoken. I really enjoyed the conversation and I look forward to calling again if needed. I wish she had a direct number so I could speak with the same customer service person so I can get familiar with one person over the phone. It was just a great customer service experience. Thanks.

In appreciation for transferring my coverage from my totaled vehicle to my Ford Explorer. I look forward to our future together regardless of this vehicle or the purchase of a new vehicle. I thank you for all that you do for your customer relations.

I happened upon this vehicle with very low miles and set out to find the best coverage when I found CarShield. They offered as good a coverage as anyone else and negotiated the perfect deal for me. Now I have peace of mind and can enjoy my new car with confidence that if something does happen, I am covered.

The young woman was very nice and well informed. Didn't have to wait a long time to get the coverage that was best for my car. l was told about the survey and l agreed to take it, also asked if l would get information in the mail. She said yes. Also said my deductible would be 100 dollars. So I'm just waiting for my paper work to come in the mail.

I took my car to the dealership to have my passenger window motor fixed. The dealership tried calling for 3 days and got put on hold, I couldn’t wait any longer so I paid for the repair. I have been trying to call for 4 days to get reimbursed for the repair and I get put on hold.

Contract is misleading and the customer service reps only care about making a sale and not helping with problems. It takes too long to reach a rep. I'm going to cancel my contract tomorrow morning. Not Happy With The Company At All.

The representative was very helpful. I'm experiencing warning light on the dash of my hybrid car. I cannot bring the car to a shop till Monday when they open. I was inquiring about a rental car if this takes all day (I leave an hour+ away ) Or more than 1 day to diagnosed and fix. The rep. Was very helpful explaining the process to me. I'll find out Monday what's going on???

When starting the account for my father Anthony, my father was very unhappy at the fact that there was not going to be a bill getting sent to the house every month. My father is a 75 yr old man who is very set in his way of paying his bills. He does not want the bill taken from his bank account automatically. He even said that is he cannot send out a check every month that he does not want to have a plan with Carshield and I had to convince him that he should keep it.

Never have got to use this but from what I understand it will be great. Never knew you existed. So if I need you I have no doubt you can fulfill it. I've already referred someone. Hopefully she won't have to use it.

When I set up my services I overquoted the mileage for my vehicle by 8 thousand miles! They were able to help me correct it quickly and easily without any hassle at all! The hold time was expected to be longer than it actually was. I was quite pleased at how quickly the whole process was!

When the dealership called to start the claim they were told the repair was not covered. When I purchased the plan I was told I was covered from bumper to bumper with the exception of normal wear and tear items like the plastic components. When speaking with the representative I was told to refer to page five of the contract which refers to after market sunroofs of which I do not have. When speaking with the representative he was rude. I was told I would be assisted in finding the parts at a lower cost. That has not happened either. I believed what I was sold and should have believed what I was told apparently. And I want the contract canceled immediately like I told the representative when the claim was denied and I am still being charged.

When I asked questions..my questions were direct and frank. They're respond Kindly and very confident with answers. I will recommend for the senior citizens and are disabled like me. That have a hard time at keeping up with most conversations. They were very patient with me..

Help with misunderstanding billing status. I had been told by Mepco rep. that I could change my billing from auto to statement, which I never rec'd prior to call telling Me that I was late making a payment, which resulted in late payment fee of $20.00 being added to my monthly payment. Fortunately I spoke with Charis and Brittany who both were very helpful by letting Me make up that payment while on the phone but couldn't eliminate the late payment fee. They both are a credit to your customer service dept., and made a bad situation into a pleasant experience with a few laughs too.

This experience was a followup call because I was disturbed to find out that I had to pay out of pocket for roadside assistance due to me not receiving my registration and plates due to COVID. Due to the pandemic, I have not received my registration and plates. It has been almost 8 months since I bought my car. Yet, I have not received anything. So, I was told that I could not receive coverage services because I did not have my license plates. But, Shelonda checked the facts and found out that information was not true. She even offered to refund any money that I had spent on roadside assistance. Although, I was a little perturbed with the previous service call. Shelonda made up for it with her superb service.

I love the people who help me on the time that open my account and when A-day close my account they're friendly and good job guys, Don't give up. Keep doing what you love. Thank you very much for your help..

Towing $50 --Do I get a refund back. You did a good job helping me out. It was towed to Kia dealer and they didn't find anything wrong with it. So keep up the good work. I will try to get more people for your Insurance company.

I had a problem with some of the workers talk terrible and I also had a problem with your company taking Mr. ** payment 2 times in which it cost me a overdraft in my account. And the problem is still not settle after talking to one of your top boss.

Will try to make story short; researched through my coverage policy to find out if issue with truck I was experiencing was covered before I even took the first step toward having dealership take possession & replace malfunctioning parts. Took me a total of 4 phone calls over about 2-3 days just to find out if part(s) "SHOULD BE" covered. No definitive answers were obtained. I decided to move forward with 98% assurity rate that they were. The issue was not so much with Carshield as it was with A.A.S. For those of you who don't know what a.a.s. stands for, its American Auto Shield. This is who you get transferred to when you have an issue. I guess I missed that part when reading over my plan coverage. Anyways, this was where the nightmare really began!

Carshield warranty ok if my vehicle was newer. I purchase a gold warranty. I had a cv axle leaking. I thought it was cover under my contract I purchase. Sales person told me all parts were cover. So I brought my vehicle at dealer. Told them what was going on with axle. They call Carshield and told them it wasn't cover. Well they have a contract call stand alone gasket leaks. Not cover. That what made me cancel my warranty.

I wish that CarShield informed me early about the phone problems, because my car was in the shop an extra week while waiting for CarShield to approve the service. Besides that issues I am glad that I have purchased CarShield after the transmission failure on my 2007 Mercedes GL450 which cost me over 3000 to repair. This service saved me over 1500 on my wife’s 2011 Acura RDX. Thank you CarShield.

Had bad day with trying to get thru. Held phone 3hrs. Was rudely treated. Couldn't get help. Got car in shop and no one will work with the repair shop. Not a happy customer. Have sent 15 new customers to them. Wish I hadn't if they're going to be treated like I was. Bad communication. Poor phone service. Claims too hard to get thru. Extremely long wait time to talk to someone who is not very helpful. Disappointed.

I was extremely pleased with my representative: He made everything super understanding and patiently proceeds into offering the best plan & most convenient & affordable rate for my Car Shield policy. I would happily recommend this policy to everyone who has a vehicle.

My experience has been mostly positive, I have always used the Chevrolet dealership to repair the Corvette as it was a 60th Anniversary edition (2013). As such it had every option available, which necessitated having Car Shield to protect me. Which you have done very comforting knowing that your maximum out of pocket was your deductible amount.

Cristina was very professional and caring on the phone. She told me exactly what I needed to do to cancel my contract. I'm contemplating starting a new contract on my other vehicle. If I do re-write it will be because of your great company and for people like Cristina. Thank you, Charles

I understand the first week my car, at Firestone AutoCare. Due to the COVID-19 virus everything was flushed even personnel working from home. During this week Firestone Called many times according to John the garage manager. It was hard to get an return call. Week two return calls again difficult according to him. Wednesday of the second week I paid the bill. Have yet to find out if if the coolant Valve and hoses Are covered, coolant flush. I am hoping my other dealings are better than my first. I ask for a copy of my Gold plan be sent to me.

I have been trying to get the status on a filed claim for two weeks and only today did the lovely customer service rep help me get things resolved. CarShield started off great but recently, they have not been efficient.

I called to verify that you had received my mechanics claim form at 12 noon after he sent it in by 9:45 AM. After waiting on hold for 2 hours I was brushed aside by the rep and told that no claim had been received. Then she said that so had to speak to the mechanic and I tried to connect her but she hung up. I called back and your auto attendant says that if I give them my phone number my spot will be held in its place. I then tried calling back and could never get thru to anyone, so I called from a different number and I was on hold for 4 and a half hours. And while I was on hold I sent two emails and called customer service again and was told by Frank to pay for my car and submit a claim for reimbursement. I think you are a scam and you are ripping people off. You seem not to be concerned at all with helping people but only taking their money. And that's a shame!

Fast and excellent customer service. I don’t know what else to say, it was just a very pleasurable experience and made me glad that I covered my car. In the beginning I did not know if I would get value for my money but I also didn’t expect to start having car trouble yet but within 30 days I was covered by two claims on the same day.

Had a good experience, The company fixing my car told Car Shield I used the wrong fly’s, they allowed me time to show proof that I did not. And they authorized my repair, I was impressed with that. My experience with car shield was great,

Call and did a update on my credit card. Got a new card. Everything was a success and the customer service representative was excellent. I will recommend to others. It's a Blessing being a client of Car Shield. Thank you.

Customer service on both my calls was outstanding. My first call when I signed up the agent was very professional and explained very clearly what I would be getting with my warranty. he explained the benefit if I added a second car and walked me through what typical costs would be on repairs. To be honest I seriously underestimated what repairs would cost which is why I moved forward on the second vehicle.

I haven't had to use it yet. But my credit card has been compromised twice since I've been with them. When I call in to replace my card, customer service is very courteous toward me. Yes, I would recommend Carshield to my friends and family. They make perfect sense to me. If you're going to spend money, spend it wisely. CarShield is worthy every dollar.

When I decided to buy CarShield I thought it would be good have for my 9 year old car. I was wrong, constantly waiting on hold to be told the system is down or lines are overloaded. 2 weeks later still waiting for an adjuster. Waste of my time and money.

Truck has been in the shop for 3 weeks now. Been trying to get in touch with someone with Car Shield but, when I hit the star key to keep place in line I get no call back. I was told the last time that car shield would call the dealer to approve repairs. Ok great. NEVER HAPPEN.... Called the dealer and he never got the call. Been trying to call Car Shield but it's like they have my number blocked. A day later I got to talk to someone with car shield all I got was, "I'm sorry our system been down." "Ok I need a update on my truck." "Well srr. I can have an adjuster call you ok." "I would like to speak with a supervisor please." "Well sir they are back up with calls." "Oh I will wait." Line picks up then they hang up on me. Do the right thing Car Shield.

My experience with Carshield has been very positive; starting with Sales Rep “Luis”, he was not only well informed but courteous and very personable; this is very important to Me as a Consumer and Professional. Other contacts were also consistent in quality. I will speak to anyone and “RECOMMEND” Car shield to anyone that could benefit from an extended warranty.

I have had CarShield since 2018 and finally had to use the service. I called and ensured it was covered. Got to dealer. They said carshield was a bad warranty company and I can file for reimbursement. Called carshield to verify reimbursement. They said yes. When car was complete. I tried filing claim online. System was down. So I called and received an email address to send receipt and was advised I'd hear something in 24 hrs. Didn't hear anything. Called again and after speaking with 4 different people on this one day I was told I would not get reimbursed at all. So I was extremely pissed. I canceled the service and will never ever recommend Carshield/AutoShield to anyone.

I have call four different representatives about my refund. I have left my telephone number to be called back at least 5 times. I still have not received a refund for Most recent truck repair. Today I was on the phone over 2 and a 1/2 hours and nobody picked up. I also left a call back number.

Not happy with CarShield. I talked to three garages that would not accept you. One of them said, that you were "Not a very nice company." Another one said that he once spent 6 hours on the phone with you trying to get paid.

Original phone call made yesterday left me very frustrated. I called 3 times, was put on hold, transferred and call dropped out of queue. Today I got in contact with an agent right away. Much better experience. Hopefully my claim will be approved.

I had to cancel this as it is a very good deal that I cannot afford. Your customer service and agent are very knowledgeable and pleasant. Thank you very much for your understanding for the cancellation. Pat **. I have no more to say. Thank you.

Called Car Shield to give new credit card number. I mentioned that I have not driven my car since 3/15/2020 and would he give me a discount like my car insurance did and he said yes. I thought that was very helpful. However I have not had any problem with the car but I do believe they will stand by the contract.

I have to call every month because you all supposed to draft my payment at the end of each month and you all are drafting before then. I am tired of calling each month. If this matter is not resolved, I will be forced to cancel everything all together.

My experience was ok, for the first time. I have yet to experience how this company function when I need a repair job done. I have heard some great reviews from friends that also has Car Shield. Therefore so far so good.

I had to call in to cancel the warranty coverage due to total loss accident on the Volkswagen Passat vehicle. The representative was very helpful I did have to call several times though in order to get someone on the phone so would be something to possibly improve on.

Customer Service was very friendly and efficient today. Due to covid, I have been a tad behind, but Carshield was able to push my payment 2 days and it helped me a lot. I also have a vehicle that is being repaired and for the most part it has been easy to get everything accomplished.

My experience was great. Customer service experience was great and she was very helpful and knowledgeable. I was going to cancel it all but she convince me to keep it. I would recommend to a friend. Satisfying with your plan and I review my plan.

Vendor provided professional and courteous customer service. I had no occasion to actually use CarShield but it was nice to know I had good coverage at an affordable price. I only cancelled when I bought a new car. Thank you. **

CarShield Customer Representative was very friendly, helpful, and knowledgeable in processing my Claim for my vehicle's Air Conditioning problems. Due to the superior service I received from the CarShield Representative, therefore, I will not hesitate to recommend Carshield to my friends and others who needed it...

I was a little bit confused about who to call for canceling my auto payment! It could be worded differently on my billing paperwork I received in the mail.... I thought I was needing to contact Medco for my bill/payment method and I was wrong????

Julia went above and beyond the other 34 reps I talked to! She conferenced me to MEPCO and put in the account number to connect me to Sylvia in cust svc who helped me register and sign in. Julia is one of your best customer service reps; you need more like her! The connect system for new clients in your phone system needs to be refined to add new clients that need to register online.

My car has been in the shop since Monday and you all haven't answered the phone or called me to assist w/ the matter. So, now I am forced to pay for a repair that was covered by my Gold Plan, but because you all didn't answer I paid for the program for nil. I want my money back!

Upon learning the A/C Condenser was leaking, my 1st thought was this covered. When I went to search for my contract and could find it I was getting anxious. Then upon searching the internet, Car Shield stood out. Upon calling Car Shield Customer Service I was relieved to learn I contacted the right service. From this point on I was relieved to tell the service station and they were willing to contact Car Shield Claims Department to begin the process. My hat's off to the Car Shield Staff.

Updated on 01/14/2021: Everything concerning Car Shield went quite smoothly. Phenomenal Towing took some time but Car Shield was exceptional! I would recommend Car Shield to anyone whose regular warranty has expired! Car Shield is excellent!!! It ranks above all others. The experience was excellent!

Well, the purchase went easy enough. Still too early to tell if they live up to the Hype. I would have liked to get a bumper to bumper warranty but due to my vehicle's age, they couldn't do it. We shall see what the future holds.

I have a broken emergency brake line/cable. Jessica was able to give me all the information I needed. In addition, she provided me with the repair shops close to me. I called them...Modesto Auto Master... And they were cheerful and happy to help me. Will let you know how it turns out.

Customer service is a little hard to reach but I talked to a super nice and friendly person today. Very pleasant and helpful. Would recommend Car Shield to everyone. If getting the problem taken care of works well everyone should get carshield.

Just want to say, I know I have been running late on my payments lately, and I appreciate you being very cooperative with me!! Thank you for understanding my situation! One happy customer right here!!!? Customer service was very satisfactory, have a wonderful week!

My experience was professionally handled. My request for cancellation was understood and processed quickly. The Customer Service Rep was very polite and treated me with respect. He should be commended. He sets the example for other Reps to follow.

I had to cancel because I couldn't meet the minimum requirements. Also, couldn't meet the suggested maintenance standards. Otherwise the customer service and other departments were more than adequate. I would recommend the program to others if they there weren't minimum requirements.

We live in Hawaii and one of our relatives had a problem yesterday with his car. When he called me for help, I told him I have the CarShield plan and he forgot that he also signed up a few months ago so he called for assistance. His name is David **. It turns out the Toyota Dealer, Servco Pacific in Waipahu where he was instructed to have it towed to was no longer a participating repair shop with CarShield cause they had issues with repair claims mainly with the cost in shipping parts to Hawaii. He tried calling CarShield again but the office was closed, Hawaii is 4 hours behind in time. Today, he had to have his car towed again to a repair shop that is on the list. I just called and checked on my own plan & will proceed to find out the options available for myself to avoid this same result occurring with me then I will need to decide whether to continue with CarShield or not.

I have asked for a printout telling me what’s covered on my plan and got nothing, then I had well over $600.00 worth of work done on the engine so I don’t need any more SURPRISES when something happened like this again, I’m sure once my truck reaches its 150 thousand miles I’m booted off anyway. Yes I’m pissed but I’ll get over it.

Did not have to cancel. You reduced my premium. COVID 19 is making it hard to pay all of my bills but by reducing my premium that helped a lot. I was able to keep my same coverage at a better rate. Now my Lincoln is still covered. Thank you.

With only working part time, I needed to cancelled my plan with them. They offered to lower the payments. I said no to it. They did not make me feel bad. But told me to please give them a callback when ready to be with them.

We sell the car we had the contract on and so needed to cancel the policy. I can’t say enough about how friendly and cooperative and also understanding your agent was in helping us with this change. Even offering to transfer it to our other car with a new contract. This I am considering but have to make some other decisions first. Thanks again!

Reimburse for rental car. Very professional and very detailed. Very knowledgeable and explain to me and answer any of my questions. Take time to make sure that I understand his answer and was very courteous. Ensure that I helped. Understand and showed genuine concern for my call.

My wife and I recently relocated to California from Missouri. After three weeks in California, the check engine light came on. After consulting with the Car Shield call center, I was advised to take our vehicle to a dealer and have the dealer call the Car Shield call center. Long story short, we didn't need the service as the check engine light was merely a malfunction on the dashboard. The customer service delivered was OUTSTANDING and I have already spread the word. Thanks Car Shield!!!

Dragging your feet on my claim. I have been in this hotel for almost two weeks and no one has told the repair shop what to do. Someone needs to do something. You don't hesitate to take my money every month. What is the problem, please tell me.

Service is as advertised. I highly recommend the service. I gave my repair shop my insurance information, they called Car Shield. I went home. Then the shop called me to pick up my car. That was it. HIGHLY RECOMMEND. I just can’t think of a negative.

I have been calling claims for over a week and so has the shop. No one is calling back. I need my car repaired. The adjuster will not call back to the shop. I think the service with Car Shield is terrible and I'm very dissatisfied.

Repair to Vehicle. Not doing anything you promised. This has been one lie and delay after another, been faithful in payments last four years and now for all my trouble you have dropped the ball, Facebook and Youtube are going to receive my report, BBB to be contact, State's Attorney General for Illinois on list of contacts, Channels 2, 5 7 and 9 to be added for follow on this cheating company.

Very personal. Very informative. Did not waste my time. Answer my questions without hesitation. Treat you like family. First name was Eric. Call just once to get an account. Did not call anyone else after talking to Eric. I was looking for different quotes but wasn’t necessary to do that.

Joshua ** did an excellent job. As a senior citizen I very much appreciate his patience with me. When he was done explaining the policy to me, I knew exactly what I was I was getting. Speaking good clear English, made a BIG difference.

I have been having difficulty reaching the claims dept. I finally received a call from your office explaining the reason for the delay. I spoke with your customer service rep, Temeasha, who explained the problem and stayed on the phone with me until I was satisfied. Thank you for reaching out to me..

Had trouble with my air conditioning. When calling Carsheild, I found the customer service to be informative and helpful. They were great! This is the first time I needed your service and was impressed. I have recommended Carshield to both my daughters and sisters.

Excellent customer service from both representatives. They were very knowledgeable with the services CarShield and were able to assist me in a fast and effective matter. Also, I really appreciated the short hold time I had to wait. Carl, my first representative were the best. He walked me through step by step and made sure I was satisfied with my purchases.

I inquired as to the procedure to file a claim. I may need transmission repair very soon. I have had some recent issues with my transmission in recent weeks and want to be proactive in getting my car serviced very soon.

I haven't service my jeep yet but good so far very helpful. Feel safer already. Thank you. Everything is great. Company very resourceful. Glad I signed up for the warranty. I can't complain about anything. Thank you for your time and support on keeping my jeep safe and non hassle to to fix when time comes.

Great service. They was very helpful with everything. I would recommend Carshield to my family and friends and coworkers. It's a good price, good customer service and it was not a long time to wait for a customer service rep.

Carshield was something I talked about back in the early 1990s and people said I was crazy, it wouldn't happen. Now Carshield is here. I am very happy. It is because it's affordable and save me the hassle. Thank you!

I contacted the customers service department about the payment issues I was experiencing during these trying times due to Covic19, I was elated for the help and assistance I received to resolved my problem, This is the kind of service I need when I need it the most. My payment was adjusted to fit my budget. Thank you Very Much.

Repair cooling fan. I was disappointed that the whole cost wasn't covered. The TV ads led me to believe it would be. The rest of the experience was all right. All the people I had contact with were very polite, helpful and professional. The phone system leaves a bit to be desired. At points is cumbersome, confusion and unreliable.

Before renting a car on 06/24/20, I called Carshield customer service and inquired about the reimbursement rate for the rental. I was informed that it was limited to $45 per day for four days. On 07/17/20 I was informed that my total reimbursement would be $26.99 for the $190.99 rental expense. Not happy.

Renewal Policy. I had a great experience with Rebakah. She was very pleasant, helpful and patience. She told me about my options and based on her explanation and recommendation I chose a different contact. I was very impressed with her. I told her and thanked her for her customer service. Thank you for having someone like Rebakah to assist others especially during this time.

I would like to thank Car Shield for making it so easy to join the car shield family. My wife and I feel at ease knowing that they have our backs where ever we go. Thanks Car shield. P.S. I will say more about my experience if and when I get into car trouble

100% concise & to the point on every issue concerning my Carshield policy. Fast response, very thorough, great detail information about policy issues etc. Carshield is what they say they are & works for me. I'm 100% satisfied with customer service & 100% satisfied with Carshield policy as well. Thank you carshield.

I purchased a warranty from Car Shield back on June 26th 2020. After my conversation with the rep went pretty good I felt after he answered all my questions on engine failure, Heads are part of the engine cooling system transmission timing belt ETC. On July 15th 2020 my car was not running right. The temp needle started to rise so I pulled over to cool it down for 20 min. I then went directly over to the Honda Dealer which was less than a mile away. They did a Diagnostic check. They told me my fans were not working correctly that it was.

Change of expired card. Asked for assistance to change the card I used to pay my monthly bill. This could not be done using your web site, thus the call. Your people took care of it without any issues. Even though I have not used the service yet, I am anticipating no issues when I do.

I pay 89.99 a month for this coverage. So today I had to use it. I give the coverage number to the clerk and he informs me that my coverage is expired. How did that happen. Why wasn't I sent a current Car Shield card. Do you know how embarrassed I was to hear that my membership was expired. I hope this will never happen again.

We did everything that was asked of upon registering, waited on them to run a Carfax on Our 06 VW Beetle, Only To Find Out after taking the car to a ASE certified shop to get repaired that Now you guys are Saying it has a Salvage Title.?‍♂️. No it doesn’t and We Proved it by Emailing Copies of Our Original Title. Never received any apologies or Full Refund which was taken Monthly from my Account. Recorded conversation at the time of applying should be on file. Before purchase of the Vehicle a Carfax was done and came back clear. As for the pictures of the Title y’all received Via Email, you can SEE???? It’s Not.??‍♂️ I Pray That No one else have to experience this False advertising. I have consulted with my Attorney to resolve this Matter.??‍♂️ We was Misled, Misused, And I feel Discriminated Also. Take My Money Monthly then Deny fixing as Advertised. Please respond!!??

Great experience starting day one, Not a lot of red tape, Quick access to Customer Service representative who was very helpful. I would highly recommend Car Shield to anyone who is interested in this type of service. Thanks. Obediah **

Amazing Customer Service. I have 3 cars all on Gold Accounts. Only had to use it once so far and it was seamless! The AC went out on my wife's Yukon Denali. I only paid the $100.00 deductible to get it fixed! Love these guys!

Picked and chose what parts are covered. Camera is mounted in emblem. Emblem breaks when camera is replaced. Emblem is not covered! Emblem cost $46 and camera cost $99 more than you could buy so I had to pay that. Will be leaving a unhappy customer.