CarShield Reviews

Felt comfortable knowing you were there if needed. Would certainly use the service again if needed. At this time I am not planning to get another car. Will tell my friends about your service. Have a great day! Thank you.

They help me to understand what the problem was and I was trying to figure its out about their rental and warranty because I am getting what I need and also the only thing they do right is my van. I just don't truly understand about policy

I spoke to many people. I hope the last young lady gave me the correct information. She said I would be covered on 9/20 with 250 miles. I went to Sun Auto. Very nice. Gave good service. Clean waiting rm

Car Shield was great, fast service. They got the tow truck here right away. Faster than what they even told me. Place that they took it to was wonderful. I've recommended carshield to all my friends and four of them said that they were calling to get signed up.

Easy, fast and quick service when it comes to customer service. The customer service representatives are friendly and professional. When it comes to taking care of my personal vehicle the coverage was worth the service that CarShield provides. My 2016 STX Cadillac needed a new touch screen and as you all knows that today’s vehicles and electronics are cheap. Well, I took my car to the shop of choice and a new screen was ordered and replaced. I paid my deductible and I was on my way. Thanks, Car Shield. You saved me $1200.00 out of pocket. It was was worth having the coverage. All I ask try them, and hope that nothing goes wrong with you vehicle, because when something does comes up you will wished that you had the coverage!

The matter was handled in a most unfair manner. There were so many different avenues the company could have taken to resolve the matter. I will make certain that all my friends with BMW do not enroll in your program. The word is already out. You could not have created a bigger enemy.

The lady I spoke with was very courteous and understanding. It was nice to speak with this lady and I could understand her. She handled the mater in just a few minutes. Hope I can talk with her again, when needing help...

Experience was great and efficient. We are glad to know that now that our initial warranty has expired on our Kia, we now have CarShield in place. We've seen the commercials on TV and knew once it was time to extend our warranty, CarShield was the one to go with.

I call to change my due date and inquire about the Flyer I received in the mail. Shortly after I received an email stating something different from what I was quoted. Call back and spoke to a gentleman who stated everything has been taken care of. Shortly after that I received an email stating I had Cancel my order. This was quite a surprise, it took 5 calls to Car Shield to straighten out my simple request. I would hope this was an comedy of errors by your staff and doesn't represent your customer service since I've only been a member for two months.

Listen, I had no issue doing this when initially asked. I hate repeating myself. The rep was polite, professional and very helpful. Now please, only ask me this once, not twice. I will not fill out any future request until I only have to do it once.

Very dissatisfied with the rental policy. I couldn’t get a rental till they begin working on my car. My car is still in the shop. The adjuster refused to come the day they were supposed to come. I take care of my parents and I couldn’t go nowhere because I didn’t have a vehicle.

Very happy that I got Car Shield. Would of emptied my wallet without of money without car shield coverage. Thanks. Tom P. S. Would recommend to anyone with lapsed new car warranty. Thank you very very much for everything. Thomas

Extremely patient, and quick, very pleasant, did a nice job of explaining my options on my new car purchase, once I explained the reason for my call he quickly went through the process and we completed the entire process in short order.

Payment deferred was handled And a professional courtesy was favorites. I would recommend CarShield anyone and we will always be a client of Car Shield. I have been with Car Shield almost 2 years and I have never had a problem. We will always continue to be A quiet. Thank you very much.

I had an excellent experience when I chose to call CarShield. The young man that handled my contract was very knowledgeable. He was extremely polite and friendly. He made me very glad that I did in fact call Car Shield.

I spoke with Kayla today regarding a billing issue. She was very friendly, professional and did her job well. I have not had to file a service claim yet, but the customer service I receive is outstanding and I would recommend CarShield based on that alone.

I was very impressed with the staff. They went above and beyond trying to get me the best deal possible at the best rate possible. I had to drop the coverage due to a change in my financial situation. The staff tried to help me keep my coverage but when we realized it wasn’t possible they let me know that they were there ready to get me back covered.

Although my initial signup over the phone went well and I felt confident, I have since heard negative things about your company so have changed my mind. I cancelled the transaction on some confirming email sent to me after the fact but see that my AmEx has not been credited so I put the charge into dispute. Please cancel at once.

Haven't used them lately, but the 3 times we have, they were there for us, SAVED our booty. I would recommend them to anyone whose car is outta warranty. They were courteous and professional, always ready to help in a bind.

The Representative was very knowledgeable and has excellent People skills. My Daughter has a Dodge Avenger and she was nervous about adding another bill in her life. The Representative eased her mind by sharing his own story about his car accident and how CarShield is a pocket-saver when adding up the cost for repair.

Great experience. Fast and easy. I had to have a new radiator put in and they had it taken care by the end of the day. I will recommend to all my friends and family in the future. Thank you and it’s worth every penny.

I bought my policy quite a while ago. The first time I submit a claim, I’m rejected. Why? I hadn’t driven enough miles. I use my beautiful Corvette in parades with politicians and pretty girls - it’s a convertible. Now, it seems the very short small print wasn’t enough. What a rip-off!

Received a letter about a question with our account. Was told by a very pleasant rep that it was a error on their part and she would take care of it. She was very helpful and very pleasant.. She also gave me the direction that I needed to go for an answer to my question.

Thanks for great customer service and transaction experience. I called to make a payment and change my due date and customer service was very polite. They knew what they were doing and completed my request in great time and with the utmost dedication.

Finding reason for bank decline. There was money in the bank but my new bank issued card had to be updated. So, when I called in the representative was able to run my new card and get approval. I was relieved with the resolution.

Perfection in every way. When I called the first woman was clear and nice and passed me to the next main agent immediately. Then the man I spoke with handled all my questions quickly and efficiently. I am 100% satisfied and not unpleasantly surprised at all.

The experience been great. They handle the claim very great. They answered all my questions. I have no problem with CarShield. I was highly recommended to anybody else to use this company. I brag to my friends and my family about the customer service I receive a card show. Everything's been great and I will continue to use them.

Your representative was polite and professional but I have not received my contract yet! It’s been 3 weeks but no contract yet! I asked for it to be mailed to my home address. I was told expect the contract within a week!

The agent was helpful and knowledgeable in reference to my call. Now I feel like I am being held hostage to this little box. I said what I felt and needed to say. I will not give feedback again because of this pressure you are putting on me!

Our overall experience has been less than great. Too much wrong information given to us this week. Today I was hung up on, and when I called back the rep was rude. Thank goodness Jamie H answered on the 3rd call. She was very courteous and professional and actually helped. She restored our faith in CS. Above and beyond care. She actually helped!!!!

I had questions. The lady was so nice and understanding. She also made sure I was informed with everything. I was really happy with everything. She went above and beyond for me and made sure everything was in order. I was able to hear her and she made sure she was hearing me. I couldn’t ask for a wonderful person like her.

There are no issues. The young lady was great. I have no complaints. I would love to be able to make my payments online by signing up on the website, but was unable to make an account. Maybe next month will be able to sign in online.

Alex was great at explaining my warranty and also helping me understand my vehicle. He gave me info on towing and other mechanic in my area and also listen to me rant on about how the mechanic was a terrible person and how he wouldn’t call my warranty. It was a terrible experience until I talk to Alex the rep!!!! Thank you for making this experience better Alex. Keep up the great work!!!

I now feel safer knowing that if something happens to my car I will have help. Thanks so much. Nancy **. I have never had to worry about things like this before. My husband took care of things like this.

We cancelled our subscription because we found out we had a dealership warranty for the next 49000 miles. There was nothing wrong with the product. When we contacted Carshield they were pleasant, friendly and professional. They told us exactly what we needed to do in order to cancel and possibly get a refund.

I called to change my Visa info. I had no problems with the customer service rep that assisted me. I have yet to use Car Shied but I for see no problems when that time should arise. I have already recommended your service to several people. Thank you for allowing me to be a part of this wonderful program.

Was refunded my down payment as well as a prorated amt. Paid for my policy upon cancellation within one week. Would recommend Carshield to a friend but make sure the dealer you prefer accepts this warranty service. Customer service representatives were very patient and helpful.

When I tell you my customer service rep was fanstastic. He was. He listened and offered real solutions! I was so not expecting that. He reviewed my plan, advised me of what the process entails and how to use my coverage and what to expect. I know I made the right choice.

I made a double payment on 8/25 and 8/26/21, due to not receiving an confirmation email of the first payment, so I assumed it did not go through. When I checked my account I notice I make two payment. Right then I call and was transferred to 4 different customer representatives. The last rep told me to email customer service and I would get my refund quicker, only to find out that customer service email me back wanting me to call them. I called and spoke with Sarah and was informed she sent it to her manager Justin and I should receive it within 3-5 business days.

When purchasing my contract over the phone the sales rep did not disclose the fact that their mandatory diagnostic testing would not be covered if they refused to pay for the work on the car that is needed. I am now out over $200.00 To get my car out of the shop! The contract was not in front of me at the time, I had to wait for my contract to arrive in the mail.

I called to cancel my coverage with Car Shield because my personal monthly budget could not support the monthly payments. The representative was very helpful and able to give me a rate that fits much better within my monthly budget. I am very pleased with the service and look forward to the comfort of knowing I have coverage.

1st time using my Carshield warranty and they did not disappoint. Great communications throughout the process and always available to answer my many questions. They connected me with a great repair shop that was local and convenient. Thank you

My experience was very awesome, Amanda help me with my payment for a bill that was coming up. Amanda help me with courteous, with a smile over the phone, and was very helpful. I would definitely recommend anybody who is interested in purchasing a CarShield insurance with the company. So therefore with CarShield and their advertisement folks as customer service are very helpful and willing to go all out and help you with any issues

I was not told that the dealership had ONE SHOT to diagnose the issue with my vehicle and any other issues would be declined. No ethical service department works this way! Now I'm in a hospital with Covid, a 2 year Diamond warranty I've paid for 2 years and a claim you refuse to work with a representative from the dealership on and a $4000 bill. I am spreading the word as quickly as I can about this scam.

My recent phone conversation with Car Shield Customer Service was Great. The person I spoke to was a great help to keep this service. He was able to fix an issue I had with my contract to my advantage so I will stay with this company. Thank you

Thomas was very professional in handling my request in cancelling cover on one of my vehicles. When I purchase another vehicle I will call and add on my coverage. I think Thomas is very well trained and should get a raise.

Well All I can say I had an Excellent Experience with Mrs. **, very knowledgeable and she were very helpful to me. She told me what I needed to do to get my vehicle taking care of. I recommend her Excellent job. Thank you so very much for the great experience.

Easy to handle on the phone, rep was very helpful and knowledgeable. Explained all the coverage I would get with the upgrade that I agreed to. Also handled my billing while I was on the phone. Very courteous and delightful in all aspects of our phone conversation.

The woman we spoke to was very helpful and friendly. We paid up the remainder of the the bill. Yes, we would recommend Car Shield to anyone who is interested in car insurance. I like your ads on TV too. In fact that is why we chose Car Shield. Judy

My credit card was compromised by fraud. I called Carshield to make a one time payment and the person who helped me with this was very helpful. She seemed concerned about my problem and explained what could be done about it.

False promises. Looks for loophole not to pay claims. Not worth the time money or effort. Will not support or watch any channel actor or show that plays Car Shield commercials. Right hand does not know what the left hand is doing.

This company has not responded to my requests to send a hard copy of the policy. I’m unable to find the information on the website. As late as last week I made this request and still no copy. I’ve surely not experienced positive care from this company.

I have used Carshield in the past and found it is well worth the money to have the coverage. I would recommend it to my friends and other family members. Well worth the money. I have a 2007 Dodge Ram that needed work done and they paid over $600.00 to help cover expenses. I wouldn't be without the coverage. Thank you Car Shield.

When I asked if there was some ID or something to carry in the vehicle in case of a need for road assistance, I was told there is no such a thing at this time. I solved the problem by carrying one of the pages of the Contract that has the right number to call.

When I spoke with the rep with regards to the ignition key switch for my vehicle, she said the part was covered. The Ford service rep called me the next business day and told me the complete opposite. This is approximately the third time since I’ve been paying you my hard earned money, that you’ve denied my claims. I’m beginning to think this is either a scam or money pit and will tell friends and colleagues to look towards other extended coverage providers before Car Shield.

Had to figure out where the phone number was on the App to call the representative. Once that was figured out, it was easygoing. The representative was cordial. Quick to respond to each question. But, because it was early in the morning, around 5:30 am, it would have taken 2 hours for the tow to get to me, per the representative. That was the only drawback. If I would have been in a dark Timbuktu Road, that would have been very dangerous when in a car alone.

On our trip from FL our ac stopped working, after the shop had recharged it so we knew something was wrong with the car's ac. The part was delivered to our mechanic and fixed in just a few hours. Very happy with Carshield. Fast, accurate and fixed to the point from what they had promised.

Representative was cordial and responsive to my problems. Gave me multiple options concerning my contract. Very knowledgeable. Will definitely refer my friends and family. Will purchase Car Shield on my next car. Hope to get the same Representative when I purchase again.

My Struts were going bad and Car Shield paid for them less the deductible, Great! Tates Bros communicated with Car Shield and within minutes they were ordering the parts. Within two days the product arrived at Tate Bros. Then two hours my car was fixed and back on the road.

I canceled my policy but was still getting charged for it. They resolved all my issues and refunded my money & were very nice & responsive. Couldn’t have asked for a nicer customer service than I received. I would highly recommend them to anyone who is looking for coverage on a vehicle.

My 2018 Chevrolet Colorado developed a shudder in it. Called Car Shield. Was told to have it evaluated. Chevy dealer here in Scranton Pa. doesn't honor your warranty. Was told to take it to a transmission garage 55 miles away. Never told to have it towed..Garage told your rep. what it needed to repair correctly. Car Shield denied total repair stating it had additional damage due to driving it to garage. That appears to be your company's back door escape no to pay the total repair cost. Have spoken to several other customers who were told the same thing. Honor your contract. Right now your word and reputation are not worth much. see all my other comments. Been in the car business for 40 years. You pitched a great line. Now back it up.

The representative help me schedule a late payment, to be paid.. She gave me a few comfortable dates to pick from, that was good for me.. She was very knowledgeable and helpful to my situation.. I will recommend Car Shield to other people that I know..

Every time I had an interaction with CarShield representatives and they are they provide the some of the best customer service on the market without a doubt. Unfortunately, I had to cancel services because I need to sell my car so that I can have more funds to repair my credit so that I can become a homeowner someday.

I just call to get information about my benefits. Nancy was extremely professional and helpful. She respond all my questions in a professional way. Also she offer me to send me by email the copy of all my benefits about my car protection plan with Car Shield. I am very happy and satisfied with Nancy's customer service.

I don't know what is wrong with my pickup. I took it to Chevy last week. I had an appointment for today and it would not start. This action required me to call for road assistance. The service provided me a pickup vehicle to carry my pickup to Jerry's Chevrolet in Hudson Oaks, TX and I am waiting for a diagnosis of the repair.

I got the issue straightened out after talking to a Rep. The Rep explained what happened when we got a double amount of money taken out of our checking account. The Rep. was very helpful. We appreciate everything she did for us.

Best decision ever, great value, excellent service. I made two claims for my 2012 Chevy Silverado (97K miles) this year. The first one was the transmission converter. The cost $1500.00. The second claim front passenger door actuator. The cost $ 376.00. My out of pocket expense $200.00. NO PROBLEM! NO HASSLE! I am a very satisfy customer and I strongly recommend.

Very nice employees. Still have coverage for another 15000 miles with Chevrolet on my car. No sense to have two insurance policies on one car when only one will pay the repair charges. Will wait until my coverage runs out and then consider again.

The last that helped me out was EXTREMELY polite. She answered all my questions. She was kind & helpful. If this world had more people like her, we would all be in a better place. That woman was AWESOME, give that woman a raise.. She's deserving...

Please see above comments… Kevin did a very good job in assuring me that my wife and I are always going to be In good hands while driving either here in our home state of Texas or anywhere in the good old USA. Thank you for all you do for the traveling public..

Had to cancel my card and forgot to let Car Shield know. Representative contacted me and got me going again. Even offered me a deal if I wanted to pay ahead. Seemed like a great value to me so I accepted and can't be happier.

Motor Mounts were defective and needed to be replaced. The only challenge I had was receiving my rental car benefit. Confusing from a CSR standpoint. One shared that I would have 2 days paid but only 1 was allowed. Grateful to have coverage. Good Company Overall.

CarShield is awesome!!! At any time if you ever have a problem with your car you can call them up and let them know right away and they will help you immediately without hesitation and they're very kind and I would recommend car shield to everyone.

The piece of mail I received was about signing up for Car Shield which I already have. I called to make sure because they have been drafting my account every month. The representative let me know that I do have coverage. They were extremely helpful.

I am satisfied with the services I received from the representative. We'll see if my claim is paid before I submit a glowing review of CarShield. The last time I had to have auto repair after I was supposedly "covered" by my extended coverage policy, I in fact had to pay out over $400.00 in repairs because the particular plan I had purchased wasn't big enough to cover the expenses incurred.

Would not pay for replacement of the calibers because they said they were corroded. As I read the contract it does not get that specific. In my opinion it there way of not paying for it. I am a new member and this is my first claim.

Have not had a problem with them at all the whole time I’ve been with Car Shield. I have a 2012 KIA Sorento with 100,115 miles. KIA had to replace my motor so I had to record my mileage per the new motor.

Great protection for your car! I’ve been with CarShield for about two years. I’m very pleased with them. I’ve only had one claim that they did not approve but mostly everything else was covered. I would recommend them to a friend and the price is reasonable.

I was very pleased with Car Shield and would obtain coverage again. When your warranty runs out you need car shield because your car will break down. All mechanical things break down after time. Make the smart choice and get car shield.

I was calling to get a better experience of my coverage with Carshield. I was transferred and didn't get what I was looking for but got some kind of info that I needed. I think I may have asked where they may have misunderstood the issue.

I wanted to find out the status of my claim for my Chevy Trax at Hendrix Chevrolet. They gave me the information that I needed. I was able to follow up with the service center. It was all very helpful.

I drive a very reliable 11 year old Ford Fusion with only 45K miles on it. I decided to purchase the Carshield Diamond plan about 10 months ago. After 10 months and no problems, I thought that I was wasting money and a few days ago cancelled my plan. This afternoon I needed to go to the pharmacy and (you guessed it) my car wouldn't start. I called Carshield and restarted my policy. Next Monday, my car will be towed to the dealership and repaired under my plan. Thank you Carshield for being so accomodating, and thank you also to to your very helpful customer service staff for making this so easy.

I called because my August payment is late. I'm in between jobs and the Agent understood and schedule my late payment. Great customer service. I appreciate the understanding. CarShield is the best. I tell all my friends and family about the services and the product that I purchased all the ti.

Every question I ask was answer and information was give to me that I need to go forward in getting my car repaired. Today was my first time calling and my experience was great. Thank you for your help in a time of need.

Replaced at Ford Dealer and see could be covered but paid at pick up and then called CarShield. Told had to have prior authorization so will not pay. Not happy. Felt would pay and since they didn’t call I am screwed.

I called to check on my current claim. Customer service rep was able to assist me on that issues and updates me on them. They assure me that they will take care of me with the rental car being extended. I also got a update on my transmission.

I called to see if my DEF pump on my truck is covered, I talked to a young lady named Rachel was very kind and polite, but she was not sure white did the pump was or what it would be under, she tried her best, and even sent me information to look up myself, I still don’t know if the pump is covered or if I can even Rental car, if anybody can help me on this please call me at ** or **.

Great services. Best people to go to and always make sure that they satisfy their customers when I called. They always answer my questions correctly and make sure that I am satisfied and I really appreciate Car Shield and I think that they are the best number one to go with.

I was not sure if Car Shield would cover my radiator, but I called them and they stated that it was covered. The job was close to $700 dollars, but with Car Shield all I had to pay was the $100 dollar deductible. I highly recommend Car Shield if your Manufacturer's warranty has expired!

Overall good experience. Only issue is time it took for final approval (over a week) and not covering nuts and bolts which seems petty and cheap. My repair facility had to submit written estimate, wait for someone to review it, then told an inspector has to come out who did not show first time and then when approved was told do not cover nuts and bolts.

I call to see abt my account on 8/26/2021. I don’t know why she said what she put on my account when I have paid my money for my car just to give my money up free. I’m on a fix income. If something happens to my car what am I gonna do.

I was a little bit short this month and was able to schedule a double payment in the near future, but into next month, The representative with whom I spoke was extremely courteous and helpful in resolving my issue. Highly recommend CarShield to anyone who wants or needs automobile failure coverage.

Three times I had to call CarShield for them to send someone out to give me a jump. Someone came to help me right away.. I thought if I called them I would have had to pay for them out of pocket. I was surprised that I didn't have to. Whew!!!

Great customer service, with a great sense of urgency for the wants and needs of the customer. The Associate that answered my call was very friendly and helpful. She explained everything about my policy in a very clear and professional manner. My thanks to you Car Shield for all you do.

Bought warranty to protect my 2012 Ford Focus. In thinking about the annual cost, in just two years I would have paid half of the value of the vehicle. Since I sold my home in April 2021, I have been considering all The real costs to me of all the different Services I pay for now. Thelma.

Nigil provided amazing customer service, he was knowledgeable about the service, provided answers to my questions and provided a smooth transition related to coverage. I would recommend CarShield to friends and family as well. With customer service reps such as Nigil this writer believes the company will remain prosperous.

I called in to have the company email me a week before my auto payment will be withdrawn. This is to allow me to make sure the money is there when the auto payment kicks in. The representative said "ok, she'll set that up". End of conversation. I'm used to being on the phone with any representative that goes over everything for 10 to 15 minutes. This call was short, so I do hope I will be sent an email every month to remind me of my upcoming payment to the company. Sharon **

My experience with CarShield has been very so far am hoping you folks will pay for front suspension that is worn according to my repair shop. Please advise if you will pay for this repair.. Also will you pay for possible oil leak?

I called today to have my payment due date changed from the 28th of the month to the 30th. The customer representative was very professional and helpful with assisting me. The service I received was quick and to the point and I was not on hold for a very long time.

I needed to change the due date on my payments because of when I get my monthly check. The customer service rep was very kind patient and helpful. I would recommend CarShield to anyone. Car shield is well worth the money.

Cameron answered my call promptly, was polite, and basically listened, answered my questions, and sent me digital and hard-copy of my contract - and it all took about 2-3 minutes. This was a great experience. Cameron is a keeper and thanks for hiring him. I know customer service is a real expense for companies, but I can't tell you how my experience with a company's customer service department shapes whether I stay with a company long-term. I can only wish that all the companies I deal with for customer service were as good as Cameron was with me today!

To start my program car plan with CarShield, I am very impress on how everyone is professional and no problem in providing reviews and to answer your question. Plus the App is just as great. Yesterday, I call to update my miles and said before the call, I hope I can update without problems. It was very easy to make sure. I can see how CarShield is and will always be the best.

Very professional. Respectful courteous and polite. My car is good now but I am looking forward to working with CarShield. I need some work done so when I get time I'll give CarShield a call and put in a claim.

I had questions about my coverage and when that would be in effect. The person that helped me was very knowledgeable and polite. Very friendly and personable. Wait time was very quick and I have no complaints at this time.

I was called by one of your representatives about my payment not going through. I explained both my debit and credit card had been hacked and the bank was sending me replacements. I received my card and called you to update the information.... That's it!

Gold just added aluminum! To ensure that your coverage on your Toyota remains active and your vehicle is protected from high repair cost, please make a full payment of $109.99 (plus applicable fees). To make sure your vehicle won't be without coverage, please act now! Keep in mind; when your account is past due, you may be responsible for all repair costs that arise.

I spoke with two reps that gave above and beyond excellent customer service today. As I called to cancel my contract due to issues with claim dept to get this issue between the vendor and shop handling the repairs to my vehicle. Thank you Christina and Cindy.

The salesman clearly stated and it is in my notes that my second car with gold coverage would receive TWO oil changes per year. I was so amazed and he said good care of the car would be less likely to have trouble and cost CarShield more to fix something. That lie was the hook that caught me for when I called to ask where I should take it, I was told, "Oh no, regular maintenance is in you" (me). I am so disappointed and have been pimped by another car company that does the same for less but since I had you already I stayed.

My experience was Excellent. All my questions were properly answered in the way I wanted them to reply. This sounds like the warranty I want with CarShield. I would reckon this warranty to anybody that is looking for a warranty for maintenance on their Vehicle.

Very nice customer service person. Thank you for being kind and caring to me. I will let you know if and when I need to use my warranty how the services. Thank you again for your services. I really appreciate it.

I am a new customer. So far it has been a great experience. I decided on CarShield because we have Home Shield and it has been a great service. I can only hope that your Car Shield experience equally match your home service plan.

Very happy with Brandon And George the drive. One other lady help with my account number and she connected me the AAA. I want to thank you. My daughter didn't have to wait long. 45 min and George was there. He talk to her while she was riding. He also came up and talk to me after he drove the car in the driveway.

I've had occasion to contact customer care on several occasions. It's always a hassle! Errors are made. I've had to call back 3 separate times to get one issue resolved. It seems nothing I need is covered by CarShield. I'm not impressed!

Great Service! I would definitely recommend Car Shield to friends and family. Have other important Bills to take care of for now. But will most likely, will call back to reopen account. If I can get a good price if I reopen later on in the future.

I called to check on my contracts and how much I would pay for the gold and the aluminum packages. This company has treated me really good so far knock on wood. I just hope I don't have to use the warranty but I'm glad that I got it. I feel more secure now

My experience using Car Shield was awesome. From the customer service representative to the claims representative display professionalism and were very knowledgeable about Car Shield. Every time I call they were courteous and understanding of my situation and was guide me and help me get back on the road.

I had a positive experience with representative, Kayla **. She was very positive, pleasant and it did not take long to go through the process. The only thing I will say is it would save time if you notify us before calling you to have our mileage and VIN info. ready. I had my mileage ready just in case, but Kayla waited for me to find my VIN info. Maybe I should have known that, but it did not cross my mind that you would need it at that point. Not negative just a note.

Help me with payment arrangements during my hardship when I didn't want to lose my coverage on both my vehicles. The representative was knowledgeable of their product and what was available for me to assure I had complete coverage, instead of me losing a great plan.

I do NOT recommend Carshield!!! I have a Nissan Sentra with 94,000 miles the entire time I had I changed the oil and rotated the tires regularly. I got it inspected yearly, I did the 60,000 and 90,000 miles maintenance checks. I changed tires, brakes, engine fluids and transmission fluids every time it was recommended. In October at inspection they said the computer shows no problems at this time, the engine light is not on and it passes inspection, but when you start the car it’s kinda loud which “could be” an indication that the transmission is going bad. I ask how much would that cost and he said $5000. I said, "Well I don’t have $5000 to change a part the car and your computer doesn’t think is bad yet."

Samantha elevated my fears by giving me the straight skinny on what and how everything works with my policy. Absolutely wonderful to know that this kind of a company is protecting the everyday person from astronomical high cost of repairs.

I called to see if a check engine in cover and told her what it will take to fix. She said it is coved and how to have the shop to call to start a claim. Clam will be Monday I have the silver and there is a lot that is coved under under my plan.

I called in to get my account number and talked with an account rep. named Mason and he was able to look that up for me without difficulty. It was a simple request and Mason made it an even more simplistic. We were done quickly and he was ever so memorable with his wishing me a great day.

My monthly payments were caught in a fraud against my CC. Your agent assisted my in posting a new CC. We then were pleased to accept CarShield's offer of a six month advance payment program which was a great money saving program. THANKS.

No question. I just heard so much about Carshield and I got a good price and it sounds great so I'm very happy with it. Thank you guys, I spend hours doing other researching on other companies I was not happy but I got this letter in the mail so decide to give a try so it great. Thanks.

The customer service thus far has been outstanding. I've only had to use my coverage on 3 occasions and I was extremely satisfied. The price of Car Shield is worth it, because of the value and peace of mind. I have recommended Car Shield to Family, Friends, Associates and Co-workers.

The car show representative was very attentive and patiently listened to my concerns and was able to give me the correct and exact answers that I needed. He was very professional in every way and even submitted to my email address local companies that will qualify to take care of my automotive needs.

I had someone illegally go into my Checking account and had to get a new debit card to replace the old one. I did not contact Car Shield about the change. The operator was very pleasant and right to the point, problem was solved in no time.

I called to cancel the warranty for a vehicle I no longer have, and Nigel was a HOOT! I sure wish there were more people like him in this world! I didn't have an issue where I actually needed this coverage, but it was a comfort knowing that I had it. I will continue the coverage on my truck until it is no longer coverable.

My first time having to use CarShield. I called customer support to walk me thru the process. Melissa was fantastic. She took her time walked me thru everything, helped me find a couple of options in my area. Thank you Car Shield!

Markiesha was simply awesome. She convincingly talked me out of cancelling my contract, and instead brilliantly explained the merit in signing up for a new one for my new 2021 Chevrolet Equinox. She’s one of your greatest asset. She was calm, knowledgeable, and professional.

I didn’t have to use the service but the price and coverage were very affordable. I purchased a new vehicle and that’s the only reason I canceled my coverage. CarShield representative were very courteous and understanding during every call I ever made with them.

Everything was good and I thank you all. I’m happy to have Car Shield. It’s a very good thing to have on your car and I will tell anybody to get it. I do have others that going to get now they see that it works and what makes it so good you can take your car to the best shop and get whatever done that needs to be done, Thanks for everything.

When I received a late notice in the mail, I called Car Shield to find out why! All my payments were paid on time and in full. The girl I talked to was very calming and told me that it was just marketing material and that my account was current and she would put a note on my account to keep any more marketing material from being sent to me in the future.

I was impressed with the CarShield Rep willingness to promptly assist me with the claim. The Serviceman was too busy to call to start the claim process, so I called CarShiled and got a wonderful person who assisted me by calling the shop to started the process. Not feeling well about the Huge cost, it took my stress level right down. THAT WAS A BIG DEAL FOR ME. THANK YOU!!!! The claim was approved (1/2 the price) the same day, therefore I was able to drive my car out the same day. Thanks for great customer service. Continue to help others in time of a stressful situation. Blessings to all!!! 8/20/2021.

When I got into my car the dash said my ac was automatically turned off because my engine was overheated, but how could that be since the car hadn’t been driven in 14 hours, so you guys towed it to my dealership on Wednesday 8/19/21 and they called me on Thursday 8/20/21 and told me what was going on. They also found some other issue and they’re gonna fix that too. The representative from American Auto Shield told me that they reimburse for rental car, well that’s NOT TRUE because I just read the contract and it says there must be at least 4 hours of labor, well the total labor hours are 3.4 hours so even though I can’t drive my car until it gets repaired I have to have a car for work, and now I’m stuck paying a car rental that I can’t afford. When you advertise you should tell the world on your commercials that if the customer needs repairs until 4 labor you do not pay for a rental car.

Your service person that answered my call when my van started to have problems was Great. He was fast efficient and very kind. He (Hadyn) must be a very big asset to your company. This first experience with your insurance has started out very well. I will be more than happy to promote this insurance product If the rest of this claim proceeds as well as this initial contact with your customer service. Please thank Hadyn for his exemplary conduct and service to me in my time of need.

Was very professional and helpful in the matter. I appreciate their help and professionalism. Was happy to speak with Customer Service and help find and direct to the right area to help me in changing my information and to make sure my payment will be received at its right time.

I had been working on getting problem resolved when I noticed it on Saturday. When I spoke with Jesse, a representative of CarShield he immediately went above and beyond my problem and I ended 100% satisfied and problem was solved with benefits. I would highly recommend car shield!

The Representative was very helpful and extremely knowledgeable in answering my questions. She was very very polite with her conversation and showed much concern to me as a consumer. I rate Carshield a 100%. I would recommend car shield even though I hasn't had the opportunity to use it yet. Thank you Mrs **.

I live in New Jersey and this claim is only the second in four years that I have had. The service person who handled the call was very professional and explained the details of the process. I received the monies for the repairs in a timely fashion and will continue using Car Shield if needed.

Just a transfer from one vehicle to another after trading my 2012 for a 2015 Toyota RAV 4. The representative was friendly, helpful, and cooperative to answer my questions and explain the process of transfer and even the option to skip a payment when needed which I had forgotten about.

Really good customer service representative reliable service. Easy payment processing and informative representative. I recommend Car Shield to my family and friends. Great service and fast processing. Thanks car shield for being honest reliable and dependable. I think car shield is one of the top three party insurance companies.

I was/am upset about my contract and type. Hope we can come to a conclusion of how to fix this issue. Ms Leelah was extremely professional and very helpful. I want to thank her for just being really nice and not getting upset and really understanding my concerns.

I was undecided whether to renew our policy & spoke to Chloe a Car Shield representative who went out of her way to help ensure & confirm we had an Audi dealership who accepts Car Shield in order to diagnose & fix the car & her tenacity to help was the sole reason to renew our policy with Car Shield.

I telephoned today to cancel my subscription, not sure this was worthwhile for me to continue. The representative was very knowledgeable and helpful in making a decision to continue and offered some alternatives that enabled me to do so. Thank you for your help.

The tech was very polite and knew her job. I felt very comfortable explaining my situation to her and everything was taken care of. I am very pleased with his company and will let all my friends know about it.

I couldn't afford my payment on due date. CarShield worked with me to help. They didn't want to lose a loyal customer. The gentleman who was on the call was understanding and didn't want to see me go. I heard me out and got a great result.

This company has great customer service that is willing to help when you call. I like how they respect your views and answer your questions and if they don't know they will put you on hold to ask someone else for help to help you.

Just thank you to help me, about my information. I got my information. She was very help. Now I know what to do. I have every in my control, I want to thank you again, ok. Virginia Y **, I haven't use it yet, thank god, but I'm happy to be a member. Thank you.

My overall experience with my latest claim was very uncomfortable. For a month and a half I was very anxious, unsure of the final result. I was not informed or updated often enough to make me feel comfortable with the process. It was a stressful time despite having coverage.