CarShield Reviews

Professional customer service. I spoke to representatives. Very knowledgeable and offers a good plan for what I was looking for. Hope to keep this plan for a while and answer every question I had. Uri was very polite and professional understanding my concerns.

Car totaled. Getting CarShield back when I get my next car..CarShield is a company I would recommend to my friends and family. As soon as I get a new car I will be getting CarShield again. Customer service comes highly recommend.

The young man that assisted me was very personable and knowledgeable. I appreciate his expertise and pray he will stay with the company a long time. Having such persons employed gives me confidence in the company itself. Any and all persons dealing directly and indirectly with us customers, is a direct representation of the company as a whole. Car Shield, thank you very much.

I do not have no questions at the time so therefore is when I get some I will let y'all know and let my friends and family know that they should choose CarShield because it's a good thing to have to cover your car so I'm very pleased with the outcome of it so thank you all once again for letting me be a client.

My coverage is fine, but I thought I had more coverage than I do. I am satisfied with the repair coverage that I am getting. I have recommend CarShield to my brother to contact the company for a quote. Thank you for your service.

Car was at repair facility from Tuesday until Friday. Inspector left cryptic message, did not identify himself by name and said the claim was denied due to not meeting grace period of 40 days. When I signed up the representative never mentioned the 40 day period, only said: 20 days and 500 miles which I did meet. The last person I spoke with arranged for vehicle to be towed to another repair facility where it is currently being worked on to fix the water pump. Far too many stipulations.! 28-page contract. Ridiculous.!

I was not happy with the service I received. The mechanic also said the rep. Was rude to him. He said Bobby was extremely nice and helpful. I have a question regarding my denial and I couldn't get to anyone who could explain. The lady I spoke to was stuck on one part which was AC compressor is approved but compressor clutch isn't. I understand that but I had a few questions which she would not listen because all she kept saying was the compressor clutch wasn't covered. I am soooo close to closing this account if this is what I have to deal with in the future.

Good staff, very helpful and friendly. Service is great. Answered my phone call right away. I was asked if I needed any further assistance. The rep was very courteous and polite. I will be happy to recommend to others. Thank you.

My experience with the gentleman was very good. He knew just what I needed and he made sure that I honestly did everything he was saying. He really cared about me and listen to me and he cared about and listened to me. He understood me and made sure everything will be all right.

My car was hit and totaled by insurance co. Inspection. On July 30th at 4:30 in the morning outside of my house on the street while I was sleeping. If I pay in advance I should be getting a rebate. My account is paid on the 26th of each month. Thank you. Signed Michael

My car is currently being repaired. My Nissan dealer and Car Shield is approving it. Car is in need of a new transmission and I took it to Nissan dealer for service. They did a diagnostic check in the car and it needs a new transmission. Carshield is in the process of approving it. Thank you very much Car Shield.

Wanted to know coverage on my engine. Gave me the information that I needed and was very pleased. I have a problem with my vehicle and this will be the first time I have had to use the service since I have had it.

Customer service was very courteous and helpful. Would consider for future use. Personnel from sales to customer service have been very courteous and helpful. To me Car Shield offers so many service for your money (towing, car rental, etc,) which makes it a good value,

Just needed to get information in the mail. I wanted to get this insurance from the the different ads on TV. I felt this would be a good insurance to get since I did not have a car extended warranty. From the TV ads it looked like a good investment with honest people. I would recommend it to others.

I think number five is a very grating rating. What more can you wish for? The person I talked with was very well informed and helped me resolve the subject issue completely. I was very pleased with the company's response to my issue.

The order was to cost $1,810.00. I submitted my claim to Car Shield, car put me in a rental wild. My car was being repaired and deductible was only $100.00 and I was back in my own Vehicle. Thank God for car shield.

Customer service was great and helpful with what I needed help with. I would recommend Car Shield to my family and friends. The person had a answer to all of my questions I had to ask the customer service person.

Oil sensor went bad as part of engine and I called Carshield and told them what my mechanic told me. After a week they fixed my car. Had mechanic call carshield but was told carshield didn't cover my engine's oil censor. Carshield needs to explain to customers what they cover in more detail.

Continue coverage to the car I purchased through Carvana. Both cars didn't have the need for major repairs, but I feel safe that I have this kind of coverage if I ever need anything repaired on my vehicle short of the regular car maintenance.

My car "MIL" emission light/gas fuel came on so I took it to Meineke and contact Car Shield. The auto shop told me it was a recall matter and that I had to take it to the dealership. Car shield did not have to approve for any service in this matter, but they did provide a tow pickup from the auto shop to the dealership that was no money out of pocket for me. Things all worked out at the end and I'm glad my car is doing well.

Becca was super to speak with and certainly knew all my answers before I could ask the questions. Certainly a great asset for Car Shield. Are you listening Car Shield? Certainly a great asset for Car Shield.

Excellent experience. Service was excellent as always! The information was relevant, everything was accurate. New information for a new contract was well presented and made sense to purchase for my pickup. Their responses to claims have always been good and highly recommend them based on affordable prices and coverage.

Just giving me information on the different policies was great only for her teaching me what all I have in my policies. Her voice was very friendly and wanted. She had not rushed the conversation which made me able to take my time making sure I had not forgotten anything. Only to call back and get someone different.

My mom's car needed some work done on it and it has been a month waiting for a part. It finally came in yesterday evening. My mom is 83 years old and this has put a lot of stress on her. Someone dropped the ball. I think you should paid the $100.00 deductible and pay for the belt that broke. This was a terrible experience. We have 3 vehicles with you and we are thinking very seriously about dropping the contracts on all of them.

I was worried about the coverage and the representative listened and answered all of my question including sending me a copy of my contract. I can say that the dealer was not helpful while the rep clarified the benefits in my contract

I enjoyed the agent that helped me with my wife's Car Shield change of address and banking process with a new credit card. I'm my wife's "manager" as the computer work intimidates her. As a result, I get all services arranged for her via the computer for her monthly payments.

Deleted old car and added new one. The agent was very helpful in securing for me the best rate available. She was very knowledgeable and seemed to really care about her job. She was a real credit to your company. I hope you have more like her.

There appears to an issue with Service Reps getting transferred over to Claims with you don't already have their number. I have it now so I will adjust. May not be a bad idea to get that number out members to pass along to Service Reps to lessen the pain of claim follow-ups.

My car had been in the shop for 3 days waiting on someone to come out and look at my car. When did arrive he denied my claim. When I spoke to one of your CSR he stated that it should be approve with no problems. I thought I enrolled in a good extended warranty company. I am very disappointed.

Towing service came & got to the shop right before they closed, thought they would come sooner, driver did not respond to calls, or text messages. They were fast & efficient getting the car ready for the towing.

My VISA CC Company was goofed up and Car Shield did not freak out and cancel my coverage or try to add ** charges to it. The Car Shield employees were very nice, professional and understanding of the situation. Great job! Thank you and thank you for hiring and training such good employees! Sincerely,

When calling to set up my account I had no problem. When I called to cancel, the customer service representative refused to cancel my policy. He continually tried to tell me I needed it. And when I was finally fed up with his disrespect and disrespectful behavior I reacted to it and hung up. I then called back, received a different cust. service rep and had minimal issue. However I continue to receive calls and emails daily about making payments. I just received another call not 15 minutes ago. Horrible process.

Thanks so much CarShield, it has been a Journey and a rough ride so far, but thanks to the representatives I have spoken with to handle the situation. The ongoing situation with the inspection and the adjusters, have been a process, but we have got so much done far, but thank you so much.

Your office staff was extremely helpful in resolving my request for a hard copy of my new insurance policy. I'm sure that I will receive it in the mail in an appropriate amount of time and look forward to reviewing its content as it applies to my car repair needs. Thanks for your assistance on this matter.

It's the best service I have ever had in. I don't have internet service so it was very helpful to talk to someone I could trust. I hope I never have to use you as but it's nice to know that I'm covered. Thank you.

I did not have an order or order number. I had several questions and the professional that answered the call was courteous and courteously answered all of my questions. She was on task and was a pleasure to work with.

Very nice and helpful, asked questions and was understanding of my issue., Listened and communicated well.. It was a pleasure to return. I was in a hit and run car accident and ended up cancelling my coverage, my agent made it easy to get signed back up.

Very slow turn around time fixing my transmission (2013 Rogue). Is this some kind of game being played on me and the repair shop? Also, the rental car policy needs revamping. The number of days allowed does should equal the number of days from the ok for repairs.

Reducing coverage because I sold the vehicle.. Car Shield was outstanding once I got to a representative who worked my action. The representative was attentive and pleasant to talked to about my call. Nice job. I would recommend Car Shield as an alternate to dealer warranty.

I needed to make a credit card change and add a new credit card added and adjustments to my billing. There was some confusion with adjustments that were to be made to my account. Also I ask for an updated contract.

I took my car for regular maintenance work (Oil change and tire rotation) but was told that the lug nuts need to be replaced as they were swollen. I asked the service rep to go through only with the oil change when I was advised how much it would cost to replace the lug nuts. I called Customer Service this morning to inquire if lug nuts were included in the policy and I was advised no.

Thank for your services, wasn't with you guys long, but like the service that was giving. Great service, Yes, I will recommend to others. If I ever had to get a warranty in the future I will return back to Car Shield. THANK YOU.

I bought a used car for my daughter. I decided to buy the monthly protection from Car Shield. Several local mechanics had heard of it and said they were legitimate. I was very lucky I bought the policy bc it turned out the vehicle had a weak transmission and it went out while my daughter was driving and had only put a couple thousand miles on it. It took almost a month but that was due to some negotiating over the details of the contract between the dealership and Car Shield. In the end it only cost me the diagnosis fee of 100.00 and about 40.00 for some bolts, the rest was all covered by my warranty with Car Shield. The repair would have cost me over 5000.00 without it!! I didn't mind the time it took it was worth it. It runs great too. :) Thank You Car Shield!!!

I enjoyed talking to Landa. She is an asset to your company. Her professionalism is awesome. Talking to her is a pleasure. Her helpful attitude is even greater. She is very very helpful. She is a keeper. As one professional would say to another. God bless her and Car Shield.

I haven't had to get my vehicle serviced yet, I'm still researching the possibilities. Being new to the Carshield family there's quite a bit of information I need to gather in order to continue my relationship with your company. I'm very much impressed with your representatives though, particularly Alexis...very comforting and reassuring.

It was a Pleasant Pleasure to be helped by Teeya. Because of her love, concern, caring and very knowledgeable on her product. Even though I have not had a pleasure to utilize the service I decided to take her offer of $69.99 to maintain my Platinum Status as it is difficult to get a Platinum Status. Thank you so much Teeya for your help. Take care and have a great week and may God bless. Warmest aloha, Faafetai

I needed to get some assistance with payment information, I spoke with Kelsey on the phone. She was super friendly and energetic. I could hear her smiling over the phone. Great job Kelsey. Keep up the good work!!! I'm so happy with my CarShield coverage.

Traded in my old vehicle and called CarShield to update the policy for the new vehicle. The agent was very patient and helpful and managed to get me a good price for the coverage. I actually got two policies for just an extra $28 above the cost of my old single policy. Now my vehicle is completely covered.

I needed to be sure start the date was correct because I wouldn't be able to afford the payment in the month of August. Kevin was cordial and helpful. He checked my information and assured me that the contract start would be September 1st with payment due on 9/19/21.

Austin saved the account by apologizing for the lack of professionalism of previous CSRs. And, he also stayed on the line while helping me without constantly probing as if I was doing wrong by paying. If it had not been for Austin's professionalism I would have surely cancelled today.

Needed to close account at beginning of year due to illness. All was worked out. Thanks for all your help with this and looking forward to using your services in the near future. Again, thanks for your help in this matter.

Good morning my name is Paul **. I had a conversation with a young lady this morning to get my account corrected. She was very informant on everything that she helped me with. Great conversation. Thank you for always.

Worker was very friendly, helpful and knowledgeable. She told me that I was still eligible for the CarShield even though I just brought a new car. The price was even lower with the new car versus my old car. I think that I will reconsider my thought process of cancelling carshield.

Finding a place that worked with Car Shield was the hardest part. I had to travel over town. When I found a place, things went a lot better. I went 5 different locations before I found a place that accepted and worked with car shield.

The first attempt failed because the person I tried to get my new address was not quite right and so I called my Chase Card and they told me it was probably a mixed up with the address. I called the next day and settled for using my Capital One card which I wanted to pay off..

The replacement of the a/c compressor in my 2014 Toyota to working as it should in two days from evaluation of the repair to be completed. My contract calls for a $100.00 deductible and that is what I paid. Car Shield is an honest insurance company.

It was handed in fast, courtesy, and professional way. By one person who keep in contact with me and my spouse. He even took the time to give us a returned call after discussing matter with his manager to let us know the outcome.

Very pleased with services I received in reference to my monthly payment. I have and will continue to recommend family and friends to your company for additional warranty services on their auto. Thus far, I have been very pleased with the services.

I just informed CarShield that I did not own that car any longer because I trade it in for a better car. I am very happy that I have car shield and I recommend car shield for everyone. I would like to thank you very much for everything that you do. And I would recommend car shield to all my family and friends.

NOTHING DONE OR NEEDED AT THIS TIME. The price for this was really great. I hope to be able to get it on all my vehicles soon. I was watching the advertisement on tv and I really liked it. I call and the gentleman I talk to was really respectful.

Accuracy, dependable. Quick with responding to auto repair shop to do repairs. It has been a while since I've used warranty. Can't remember if I had to get a rental or not. Everything was simple when the auto repair shop called and follow the steps.

Was expecting it to take a while to get signed up. He was quick efficient and extremely knowledgeable and even though I was miles away from my vehicle he knew I could find the info I needed in my insurance app for the vin number. Even though I was in a hurry he really made the sign up quick and painless. Seemed to know the policy well and could answer all the questions I had and very professional.

The customer service was informative and accurate. That made the beginning and ending smooth. Each time I spoke with a young man. They went above and beyond to make sure that all knowledge of business was handled well. Even with the purchase of a new vehicle they offered continued service for the same price. Thanks Car Shield.

They had Excellent, polite, service. They endured all of my questions,, The company has excellent customer service. The policy really is designed to be helpful and affordable. However, there has been no fixes needed for me at this time. Thank goodness!

The lady I talked to was very knowledgeable and and convinced me to change my mind at this time. I was trying to reduce my cost of living outgo and she made it clear that I had the best coverage but could not reduce the premium, which isn't that bad, but sign of the times is causing financial problems.

I had seen this commercial several times. The Actor ICE-T was very convincing. I drove my car thru some flooded street to work, after a bad storm some of my got wet, plus misplace my keys as well so how. So I had my car tow as well. The commercial convince me. Now I'm HAPPY I GOT CARSHIELD.

I got very good service on the phone today and also the day I ordered my service. I saw it advertised on TV and since I didn't have any coverage I decided to call and was very satisfied with the explanation of your service.

I revised the payment information for my account and changed the date of payment. Assistance with this was very helpful .... She was polite, cheerful and a pleasure to deal with. Everything worked out fine and we were able to accomplish my request. I do appreciate you working with me for the time my bank account was compromised and breached. Since then I did change my banking business and gave you all the new information. Thank you. Respectfully, Frank **

Explained recent events that have happened; hard to pay $89.99. Customer service rep and his mgr helped us and gave us a lower rate of $59.99 starting 27 Aug. 2021. Thank you very much. We are on fixed income, and struggling. Pastor Ron ** and Nancy **, Beaverton, Oregon.

I was told we'd be receiving insurance cards...My 500 miles is coming up and wanted all I needed just in case. Brittany took care of all my concerns and am a happy customer...Nice to know it was easier than I expected. Will be looking forward to doing business with you in the future

Morgan was very helpful. I will keep this claim open till my car gets fixed. Morgan is sending me info on where to take my car to get fixed. I'm working right now so I'll get on this hopefully by the beginning of next week.

Had a wonderful experience with CarShield customer service. The young man was very helpful and professional. I am really impressed with the quote I got. I saw your advertisement on tv. You guys made my day, and I am very pleased with CarShield. Again thank you.

Payment processing was a breeze. The Agent was fast and knowledgeable. Highly recommended for service and repair coverage. 2016 Mercedes Benz Sprinter covered since 2020 to keep repair bill under control with insurance premium instead. Coverage is for the repair from any certified Mercedes repair shop.

I called to add an additional vehicle to my account. Alexander was very patient as he waited for me to get my auto title for the VIN. He was very pleasant, and knowledgeable and he thanked me for my business.

I have not use the the insurance yet but the representative answered all my questions to my satisfaction. I hope my experience will be the same in the future. I feel better that I have CarShield insurance because I do not have to worry about major repair cost. I appreciate service provided. Thank you..

I was very pleased with the highest level of customer service and professional attention extended to me regarding rate quotes and renewal coverage. Moreover, I would recommend CarShield to all my family friends as well as neighbors. Five stars, continue to exceed all other competitors.

Excellent customer service. Great. Answer questions. Friendly people. Yes I would recommend my family and a friend. What great value package. You can't beat it nowhere else so give CarShield a call. You won't be sorry. Am so glad that I pick CarShield. They stand by their word. Excellent deal. Am glad I call CarShield.

Pay for the best warrant only to get no assistance. I canceled my warranty on yesterday. I would not recommend them to anyone. A whole lot of reassurance your vehicle is only to reel you in then you're here broken paying a repair bill ALONE. But they are stacking my money.

Unbelievable, Almost two weeks and numerous conversations with customer service. My car is still sitting at the car dealer to be fixed. From day one, nothing offered in this policy was delivered. They tell you certain information but, the process moves very slow. On day one, I was told that this policy was not accepted. At Dealer, I asked why! They said that CarShield doesn't pay and they move very slow. As it turns out. They were right. I've been taking public transportation for two weeks and they never updated me on the process. Only when I spoke with customer service Numerous times did they tell me that each process was done in 24 to 48 hours. Two weeks later, I'm still without a car. (Never again).

Do not get car warranty insurance. They claim to cover lubricated engine parts yet refused to pay for a faulty turbo charger unit at $3300 covered in their own destination of the warranty. Then made repeated promises to cover parts and then declined again. Customer service and supervisors make assurances and then the next customer service agent contradicts the already made coverage commitments again. I was on the phone daily for 14 weeks. Bad coverage, bad customer service. Don't get CarShield.

Melissa was excellent. Too short of experience to comment on anything else. Cancellation process is cumbersome. The annoying calls from your collections dept. tells me the most important thing on your mind is collecting premiums.

I just sent the review in. Of customer service help. That was incredible. And very giving and very concerned about me getting a Services I'm supposed to get. I can't thank her enough what are stepping up and being concerned about my well-being for the services that should be rendered from Carshield. I can't thank her enough.

Excellent customer service. The representative from Carshield was very professional and answered all of my questions. The representative was very patient with me and guided me through the process. Very pleased with the process and outcome of the telephone conversation.

Had a question about our touch screen. At times it will freeze up and will not work. Has been doing it for a while. Now that we know that it will be covered we will let our dealer know so that we can get it replaced.

Car Shield was very good in the follow up and payout with the company I dealt with. The speed of dealing with the company was also very good. The dealer had to make contact with car shield and he also was very happy with your company

I thought it would be feasible for me to get an account with CarShield, only to find out I lost money monthly because due to the contract my car was too old to even warrant a contract. I feel that should have been discussed or told to me; but when you want money. Also, money was taken from my account, when I assumed that if you don't pay monthly, you are not under contract WRONG!!! Plus my last customer rep spoken with, was so rude, she even hung up in my face, REALLY!!! I WOULDN'T RECOMMEND CARSHIELD TO ANYONE, ESPECIALLY IF YOU DON'T HAVE A NEW VEHICLE.

Thank you for providing this service. Everyone I spoke to was professional and friendly. There's not a lot more I can say but we will know how this works when I file a claim which I hope will be a long long time from now.

We had questions on how monthly payments were to be made and how Mepco was involved. We had tried to contact Mepco with poor response. CarShield was very helpful and explained everything to our satisfaction. We are senior citizens and sometimes we can use help on contracts.

The service dept contacted CarShield and started the process. They are checking for a better price for the part so we are in a holding pattern. When the service dept calls us back we will take our car back into be repairs. I think this will save us approx. $800.00.

My car is in the shop for two weeks now and waiting for approval to fix on not fixed my car. I have been without transportation for almost three weeks and don’t know how much longer I will have to wait.

My whole experience while dealing with one of vehicles was horrible. There was a miscommunication, when I think there could’ve been a different outcome. I requested supervisors to call and one was short with me and a little rude. I believe that all was done to help me.

It was great. Assistant was helpful. As soon as I called, she got my identity and gave me pertinent data and phone number I needed to obtain roadside assistance. This requirement is the most unpleasant part of the process. I need to be able to process the steps to get started getting my vehicle repaired.

I am so grateful I called today. I am moving in 2 months and I was hoping to reduce my payments, because moving is expensive but I don't want to drop coverage because car repairs are even more expensive. The person I spoke with was very kind and was able to apply a discount to help me save up for my move.

My experience was awesome. Signed up yesterday. Didn’t have all my information. Called in today and got someone on the phone in about a minute. She was fast and Efficient. I think this is one of the best purchases I could have made for my car. Peace of mind.

I called CarShield yesterday cause I had a flat tire, the woman told me I would be receiving a text from the company that’s going to make the service call. I waited 45 minutes, no text, no phone calls. I finally called car shield and the woman told me it was still in the still trying to locate someone. I told her to cancel my request. I was just coming home from my doctors and it was 90° outside that I had to wait, ridiculous! What do I need car shield for if I can’t get service? My next payment is in a few weeks, I will be canceling this service.

I hope they do everything I asked for be honest. I just want them to fix everything I need help with and we shouldn’t have to wait 20 days just to file a claim. Once we pay we should be able to get our car fixed. No wait.

I talked with Sarah today 7/27/21. She was an ABSOLUTE JEWEL & AWESOME. She took the time to explain everything about my vehicle coverage. She also was extremely kind & helpful when I continuously interrupted her while she endeavored to explain my vehicle coverage. I APPRECIATED her TREMENDOUSLY. She was PROFESSIONAL all the way. Because of her, I will definitely recommend CarShield to anyone who will listen to me. She is the BEST!!! Actually there aren't enough adjectives in the dictionary to describe how BEAUTIFUL & WONDERFUL she was to me. Thank you for hiring her & affording me this opportunity to express my APPRECIATION.

I was pleased with the response. Very quick and kindness displayed to the end of transaction; I wish it was this easy to pay all of my bills; thanks for making this a very pleasant experience. Thomas J. **

First claim that was made on an air conditioner issue was not covered. The cost of the repair was major approximately $1300 they claimed it was normal wear. And not covered! I thought (dumb me) I had purchased the best coverage! I would probably have been a customer for life, but not when such things are not covered.

Claim for repairs on Mercedes Benz c450 Amg. CarShield not paying labor cost for dealer's price. I would hope that the prices would be renegotiated due to things has been increased. After calling around to compare labor hours I found out that

My agent was helpful in seeking possibilities to either broaden my coverage or save me money. In that I had been quoted by a few other companies, I feel that I was able to select the best plan as offered by Car Shield.

I don't know why I have to pay $138.60 for the contract for the first payment when my contract is $106.62. And I don't like waiting for the policy to start coverage. I think the policy should start immediately and coverage on the day the policy was taken out.

Members were very helpful in helping me update new address and update card on file. Very helpful on explaining the coverages for my vehicle adding to the value of this coverages. Hopefully never have to use it but better to have and not need than to need and not have

Good, enjoyed being a part of the team. Recommend it to all my family and friends to join and plan on coming back when I can, you can’t get anything better than CarShield. The best insurance coverage you can have. Thanks CarShield

My experience with Car Shield was excellent. I would recommend you all to car shield. You all were excellent in customer service and my account for Ford Fiesta was very affordable and I would tell everyone of your excellence and how affordable you guys are and the plan is excellent coverage and it includes towing and rental. That's awesome

I'm a senior with a calling plan I have to pay for when I get a call. Car Shield won't stop calling!!! I was thinking about buying a car and doing research on what an extended warranty would cost. First, you can't get even an estimate without putting in your phone number. I did because I really needed the info but was very leery about doing so. I had reason to be. The guy that called was condescending and rude. Even though I explained I didn't even own the car yet, in fact, hadn't even test drove it, I ONLY wanted an idea what it would cost for the year, make and model, he kept pushing for more confidential information. I ended up hanging up and they haven't stopped calling me since! STOP CALLING ME!

Dana gave me a competitive offer. Thanks because I didn't want to have to pay too much for coverage. Dana made me understand that all the other companies have term policies and Car Shield has month to month. She was really great and helped me a lot.

Remove and replace broken water pump. The old water pump gave out and the Car Shield repaired yet saved me at least $300. I recommend carshield for anyone with an older car. It sure helps save money. I didn't believe the commercials that they are true carshield

I really don't know much more except to say I was pleased with the information I received and feel it is a good price. Unfortunately, I have had to replace the a/c compressor without your help, but it's done now and I will be covered for anything else.

Just want to said was a good experience. Friendly representative, well explain of my questions. Hope your company get more representative like this one. Thanks a lot for the service I get today. I don't have more to tell your company.

Payment reduce to Medical Hospital reason. Ask for assistance in reducing my payment, because I was in the Hospital for about 3 weeks do to COVID-19. So I requested for little assistance, and try to lower my payment. And I thank you all for your Cooperation.

The rep was informative. I would always like to thank her very much for explaining all the details for future knowledge on how the company operates with try to maintain the client and the policy. It helps with my decision to continue to use this service.

Easy to speak with the agents. Very courteous. Explained. The agent explained the current policy I purchased through car shield vs the existing covered warranty through the dealer I purchased the car from. In all I feel I am paying a great price monthly. I do think I am better off sticking with the policy at hand.

I received in the mail that my vehicle (Honda) coverage would be expiring 7/30/21, however that was not correct as I already have direct payment set up for all (3) vehicles. Lisa was kind enough to explain why I was mistakenly sent mail, apologized and updated my information. Great job, Thank you very much.

I was taken care of very professionally and all my questions were answered to satisfaction. The customer service agent was very helpful and courteous. She provided a good plan for all my needs as well as provided a reasonable plan monetarily wise. I was very satisfied with the service and results.

Transferred policy to another person. Took a while to get it sorted out but I think it finally got sorted out. It took a little longer than I expected, but in the end it was all taken care of. Customer service is always pretty prompt.

So far since joining the Car Shield family I'm optimistic about my decision for joining. I haven't had to use the services yet, but I am confident that when I do I will be satisfied with the services that I receive from Car Shield, I'm trusting that I won't be dissatisfied with services provided.

Took my jeep to to different dealership and they told me they have a hard time getting paid so they wouldn't work on my jeep. I Spoke to someone at Car shield. They gave me a number of service center and they don't do engine work so we are paying for a service that no one in my area will touch.

Dominique helped answer my questions and made me feel confident in my decision to choose Car shield. She let me know my car would be covered and also helped me find a garage that will help me with my needs.

Everybody I spoke with about cancelling the policy was polite and professional. They all tried to offer better rates. One employee did a thorough job of explaining to me why the company has low ratings; mainly people try to file claims too soon, and their dissatisfaction is with the claims company, not Carshield.

It was so easy to use the Car shield coverage. It was not hard and it was quick to get my car in to get fixed. I will be telling more people that Car Shield is easy to use and has great coverages for your cars.

Pleasant experience. Don't know how long I'll be able to pay for this coverage. Sales person made me feel I should at least try. Since I purchased a used car I felt I should try. Carshield has been a great help.

The representative was very courteous and helpful. With elderly and being a veteran we received a discount. With being elderly we can't repair our vehicles any longer so we needed to be secure in a way to repair our vehicle.

A little more back:forth on part cost than expected for 2014 Honda, no issue on labor rate, car was repaired as promised after paperwork issues resolved. Customer service/claims dept was very helpful on all my calls. I did recommend the product.

Great Company! From the representative to the service payment. I remember seeing the commercials late at night thinking this is fake. I assure you it’s real and great to have. I didn’t think I would need service on my 2018. I fought against the judgement of not getting the warranty. I’m glad I did!

Satisfied customer. I was very pleased with the service because your representatives were Experienced, knowledgeable, helpful and Very friendly and made me feel very comfortable. I felt like I was family. I will always refer my family and friends to my new found FAMILY.

The customer service representative I spoke to was very quick to help me change my e-mail address. She was also very polite and friendly. I am so blessed to be a CarShield customer and will be for the rest of my life.

I’m so glad I chose Carshield Protection Plan for my truck. I feel more secure that my truck will be covered if anything major happens concerning repairs in the near future. Thank you Carshield for having my back.

I really appreciated the follow-up by my rep. I am really busy so it was nice to receive his call and his extra effort to get my account paid off. I really appreciate the reach out on the discount opportunity so that I could get my account paid off.

Today I had made up my mind to cancel my membership, but my Carshield representative, Hadyen changed my mind. Due to his honesty and integrity, I decided to remain with Carshield. Hadyen walk me through the process of transferring my contract to another vehicle and now I am once again a happy customer. Thanks Hadyen.

Car Shield staff Rob, Vonita and Jessica plus one other lady were so helpful nobody could expect any better service. I was pleased to work with people and get excellent, thoughtful help. This is very unusual in this day and time in the world I work in. I Have given up hurting. Try it. You will enjoy in.

I had engine light on in my car, I called Carshield and advised me to take it to a certified mechanic, and a great experience after that without any worries, thanks Carshield for caring about your customers, GREAT JOB!! I had other company before but they're not even close enough to be compared to Carshield.

All of my questions were answered fully and in a polite and professional manner., as always! I feel that Car Shield is the best value for my money after checking prices on many of the other companies offering extended service warranties for older cars.

When I talked with the salesperson I felt like he actually cared! He answered every question I had, I was not left confused by any part of the contract and I understood the necessity of this service. 10/10 recommend.

I truly feel much more secure knowing that you have my car's back. However I do have one concern. If I have an issue on any day not during the usual work hours of your establishment, how then do I get in touch with someone if I am stuck on the side of the road after hours or on the weekend?

This makes so much sense - like saving money for repairs you'll know you need. The bonus is you'll be able to get the repairs if you haven't saved enough money. This takes a big worry off my mind regarding the older vehicles we own.

The miles listed currently are higher than the correct miles by 1000 miles. I called to have the miles corrected and will send these to CS@carshield.com as well. It appears that the input miles when I opened the policy was input incorrectly and I am asking for this entry to be corrected based on the current odometer reading being less than those shown.

At first the Claims department had me very upset about the repairs claim telling me it wasn't covered in my CarShield warranty. But one call to a lovely lady in customer Service she took the time to listen to me about my horrified dealing with claims and she came to my rescue and looked at my warranty and got me taken care of and apologized for the incorrect handling of my claim and got me taken care of with professionalism and understanding my situation.

I keep getting these requests for a review of services when I really haven't talked to anyone. My car is in the shop and they want pictures of my car and I have to bear the cost if my claim is denied.

I needed help with a question and you guys give it to me. Thanks a lot. You guys do what you got to do for you all people and that's a great thing to do. Thanks again. That's all I got for now. Talk with you guys a little later. Take care.

Updated on 10/24/2021: I needed to change the date for both of my plans. One was done but the other one was not. But that is alright because the one that was extended is the one I really wanted to have extended. The representative was very pleasant and helpful with my situation. The representative was very prompt and I was not delayed on the phone call.

Nicole is awesome at her job!! She is very professional and knowledgeable at what she does. She made this process so easy and painless. I enjoyed my conversation with her. I will definitely tell my family and friends about my experience with CarShield. Thank you again Nicole for everything you did for me.

I called to verify some information BEFORE jumping in and selecting Possibly the Wrong Auto Repair Mechanic. The Representative I spoke with was Very Helpful, Courteous, & Professional. She also gave me the towing and claims phone numbers so I could call them myself once I found the Shop I wanted to deal with. Very Helpful!!

Kierra was great! She deserves an accommodation for going above and beyond to help me. She was patient and helpful. I am so happy I called. My husband has a friend who has CARSHIELD and he raves about it. Thank you!

I just called the financial information person that I talked to was very courteous well known about what I need to find out and I thank her for. I'm glad that I found out about what each silver and gold means. I didn't know less mileage you have how you can go.

Received email to update odometer reading if different from email. Spoke to Angel but was cutoff recalled and spoke to Josh who advised Angel had already changed. Both customer service representatives were both professional and helpful. This is my first experience with CarShield.

My air went out on my Honda. There was an issue with the mode motor. After checking with CarShield, I was told that "you were only offering a cheaper" part and it wasn't right for my vehicle. I called CarShield, and was told that the Mode Motor was a cheaper motor but would have been fine. The people at CarShield were very helpful and kind. I want to thank!

Call to have my car tow. They came out and took care of my car with no problem and the ladies I talk to was nice and did they job thanks. I will make sure I tell friends and family about CarShield. It's the best thing to have.

Melissa ** was my representative and she was extremely pleasant and helpful in correcting my auto payment information. Melissa looked up whether my routing # and bank account number could be used for auto payment, instead of my debit card number, since it had been stolen and changed last month. She made all the necessary changes and took my payment for this month. I was very pleased with her service. Thank you.

The only claim I had was handled in a slow manner. The reimbursement to the repair facility was also very slow. Claims should be handled quickly without a lot of delay. I would have rather have been given the option of paying two months upfront with me making a monthly payment there after rather than having auto deductions from my bank account.