CarShield Reviews

I would like to thank Car Shield for making it so easy to join the car shield family. My wife and I feel at ease knowing that they have our backs where ever we go. Thanks Car shield. P.S. I will say more about my experience if and when I get into car trouble

100% concise & to the point on every issue concerning my Carshield policy. Fast response, very thorough, great detail information about policy issues etc. Carshield is what they say they are & works for me. I'm 100% satisfied with customer service & 100% satisfied with Carshield policy as well. Thank you carshield.

I purchased a warranty from Car Shield back on June 26th 2020. After my conversation with the rep went pretty good I felt after he answered all my questions on engine failure, Heads are part of the engine cooling system transmission timing belt ETC. On July 15th 2020 my car was not running right. The temp needle started to rise so I pulled over to cool it down for 20 min. I then went directly over to the Honda Dealer which was less than a mile away. They did a Diagnostic check. They told me my fans were not working correctly that it was.

Change of expired card. Asked for assistance to change the card I used to pay my monthly bill. This could not be done using your web site, thus the call. Your people took care of it without any issues. Even though I have not used the service yet, I am anticipating no issues when I do.

I pay 89.99 a month for this coverage. So today I had to use it. I give the coverage number to the clerk and he informs me that my coverage is expired. How did that happen. Why wasn't I sent a current Car Shield card. Do you know how embarrassed I was to hear that my membership was expired. I hope this will never happen again.

We did everything that was asked of upon registering, waited on them to run a Carfax on Our 06 VW Beetle, Only To Find Out after taking the car to a ASE certified shop to get repaired that Now you guys are Saying it has a Salvage Title.?‍♂️. No it doesn’t and We Proved it by Emailing Copies of Our Original Title. Never received any apologies or Full Refund which was taken Monthly from my Account. Recorded conversation at the time of applying should be on file. Before purchase of the Vehicle a Carfax was done and came back clear. As for the pictures of the Title y’all received Via Email, you can SEE???? It’s Not.??‍♂️ I Pray That No one else have to experience this False advertising. I have consulted with my Attorney to resolve this Matter.??‍♂️ We was Misled, Misused, And I feel Discriminated Also. Take My Money Monthly then Deny fixing as Advertised. Please respond!!??

Great experience starting day one, Not a lot of red tape, Quick access to Customer Service representative who was very helpful. I would highly recommend Car Shield to anyone who is interested in this type of service. Thanks. Obediah **

Amazing Customer Service. I have 3 cars all on Gold Accounts. Only had to use it once so far and it was seamless! The AC went out on my wife's Yukon Denali. I only paid the $100.00 deductible to get it fixed! Love these guys!

Picked and chose what parts are covered. Camera is mounted in emblem. Emblem breaks when camera is replaced. Emblem is not covered! Emblem cost $46 and camera cost $99 more than you could buy so I had to pay that. Will be leaving a unhappy customer.

Every person I have spoken to from Carshield has been so polite and helpful. No hassle or problems. I remember one lady I spoke to in June who told me to raise my head up and fix my crown Queen!! She made my day. I love your business, please do not change!!!!

Service representative was very polite and courteous. Took care of my call very professionally. Great source of coverage for my auto. So far everything has been up to par and above expectations. Nice people to work with. Everyone is so polite and upbeat. Thanks again.

Took forever to get payment confirmation. Multiple phone calls from me and Bergan County Harley Davidson. The shop called me so many times because they couldn't get nowhere calling Carshield. I then reached out multiple times on multiple days still took both me and the shop to reach and when they did confirm payment the shop then had to fax and reach out to a third party with the confirmation number and goes the start if the process over. I got to the point where I just told the shop that I would pay because for minors repairs my bike was in the shop for a full two weeks trying to get a few hundred dollars from carshield.

It is very difficult to connect with Customer Service and sometimes takes a whole day to finally connect. However, once contact is made, the customer service representative is very courteous and helpful. In the future you might consider hiring additional staff to handle what I am told is the high volume of callers causing long delays for communication.

I was satisfied with the way things were handled. I think spouses/significant others should be listed on the contracts. Just waiting for approval so the work can begin and get my vehicle repaired as soon as possible. I will be needing a loaner car while mine vehicle is being repaired. I hope everything is approved and I can have my vehicle repaired.

The representatives were very friendly and helpful. Carshield was flexible with payment, and I really appreciate this support during these challenging times. Reliable, supportive, and flexible is exactly what I am looking for in a company. Any questions are immediately answered.

Car Shield states that they cover older and higher mileage cars but there is a catch that the sales people do not tell you. I have a 2007 Ford Freestyle with the CVT trans and I purchased car shield. Now that being said the sales rep I spoke with stated that with the Silver package this would cover any lubricated parts in the engine or transmission. I bought this car and decided that the warranty would be a good investment. I was wrong.

Took my car to the shop on Saturday 7/11/2020. Told them I had an issue. They told me what it was and I told the shop that I had Car Shield. Gave them the contract and phone numbers and the shop called car shield claims and car shield claims told the shop there were denying the claim because my membership was still pending which the shop told me and I ended up paying $827.98 OUT OF POCKET for the repair which I thought car shield would take care of it which they did not do AND really would like to be compensated / reimbursed for it.

My automobile has been at the repair shop for 6 days and no one had ever tried to call or communicate with them whatsoever. Can someone please find out what is going on? I would be so grateful if someone would please contact them.

Payments need to come out of my account around the 1st of the month to insure it is in the account. Thank for allowing me to do this. I would like to keep this service but I had an emergency to come up which drained my account. I appreciate Car Shield working with me.

Have been waiting 3 days for approval of repairs on my vehicle. Response from claims department lacking. Routed our calls to closed adjuster department, provided little to no information to mechanic shop about process. It is now day 3 without my vehicle which is my source of income and no approval for repair.

I had a policy few couple years ago on my Kia rondo, engine went out Carshield totally replaced it and paid for towing and 4 days of car rental...My wife and I now have carshield coverage on our 2016 Mitsubishi outlander and 2003 Dodge Ram... I referred several people from my job as well as my sister Stefanie and my brother in-law's 2 vehicles..

Just inquiring if I needed service for my air conditioner. It was fine. I didn't have to have any service done to it at the time. Customer service was very helpful and answered all of the questions that I had.

Agent was extremely helpful and courteous. She was also very knowledgeable, friendly, and cheerful. Great customer service, more people should be like her. She provided information on how to contact Mepco regarding website access and also explained in detail what we needed to do in order to change our payment date.

Worse company and a scam, don't do it. My car was overheating and I was told it the Head Gasket, they refused to fixed, but told me that they fixed Engine, but not head gasket, really. A engine replacement is way more expensive than fixing a head gasket, BTW 2,500 on a BMW X5. Rep was rude as hell, I feel duped into buying coverage. I would not recommend CarShield to anyone.

I have had nothing but good from CarShield. I never used it but I am sure they would have paid for whatever I needed, if it was supposed to. So I just made the July payment and I am asking for it back. I really need it and I thank you very much. Peggie **.

I was getting mail to sign up for the service, when I was already a customer. The agent was able to go into the system, open my account and find the problem. When you have an agent who is knowable of the service and is able to get right to the problem that makes it easy for the customer to get the desired results.

So, ever since I signed up with your company I started bragging about what a great deal I was getting and coverage on my truck. After finding out that my extend warranty expired I knew that I wanted to find a company out there that would give me great coverage at a fair price... So I signed up with you Car Shield out of all the other ones that I looked into but, now a turn of events my daily driver that takes me to work and back to provide money for my family and your warranty is at the dealer waiting on approval from Car Shield to get repaired.

Carshield was recommended to me by my stepfather who speaks extremely highly of your company. My experience on today was nothing shorter than a total disaster. I had to pay for repairs due to be stranded and not being able to get anyone on the phone from carshield.

Cancel my subscription. Thank you. Had no problems at all. Will use again if need. Dont have a lot to say. Only had insurance a month and chose to get a new car. Thank you again for your services. Will tell friends.

My information was entered wrong. My name is JAMIE ** not James **. My Milage is supposed to reflect 99487 not 99887. I spoke with a representative and she made the corrections I hope. All in all this seems like a good company so far but I have only been a customer for little over a week. We will see in the future how good the coverage will be.

The operator was very helpful. She was very very understanding to all of the information that I asked for and needed along with telling me just how my plan worked and how much my deductible of policy is and where I could take my auto to if I should need some work completed.

Heather was very helpful and had wonderful Customer Service. She made me feel that my issue wasn't really an issue at all. I was treated the way I treat others as I am an essential worker in the Healthcare Field. I knew when I was done with the conversation with her I knew my situation was handled and I didn't have to worry about coverage for my vehicle. I Would recommend to friends and family members. Thanks again, Susan **.

Please change the name you have me listed as. My name is Laural **, not Lauval, that's weird to see. Thank you in advance. I called in twice to have it corrected, and it still hasn't been updated I guess.

the gentleman who I dealt with was really spot on in everything I asked him... He was quite helpful, very kind, calming and funny. He answered all my questions.. I did the application actually as I was driving. That's how simple it was to do.

Your commercials are misleading. Consumer expected to pay for engine to be disassembled to prove what caused the internal problem. Cylinders are a lubricated part which is suppose to be covered on the policy, however the consumer is responsible to pay an SAE to prove what and how such part is defective costing several hundreds of dollars the consumer is responsible to pay. Monthly premium is expensive and they try every way possible to avoid paying for claims. Waste of money.

I was told what and how to start a claim. I was not sure of how to get a claim started so I called and it was explained to me how to get started. I called my dealer and they didnt have a problem with it even though they had not dealt with Carshield.

We highly recommend Car Shield. They have never let us down when we’ve had an issue. That gives peace of mind. Their customer support has always been quick to get us back on the road with the proper repair. Thank you Car Shield.

Excellent customer service always! Very knowledgeable and well spoken customer service rep not to mention helpful And friendly! There are no holding online. They are very thorough and I love doing business with Carshield! I recommended to all my friends and family.

One phone call, quick response, car repaired quickly. Car Dealers have good things to say about Car Shield. Customer service very knowledgeable and helpful. This is my second car using car shield. If you need a car protection plan use car shield.

Cadillac CTS 2012 overheated. Gasket damaged. I had called 6/30/20 when my car overheated on the expressway. Tried to call car shield. No answer. Odometer mileage came on so I drove to the dealership. I spoke to Tracy on Fri. 7/3/20 3:45pm. She said she would call Naye @ Heritage. And I could rent a car at Enterprise if I can't get one from the dealership and car shield would reimburse me.

We have had a contract with Car Shield since April 2020. When the air unit went out (JULY 90 degree weather) my husband reminded me that we had Car Shield. I called Car Shield and they shared with us the initial procedures...I then called Firestone and arranged to have car taken to them by appointment. I had to make plans to bring the vehicle and eventually had to leave it...I had to pay out of pocket for the diagnostic eval as well. Firestone attempted to contact adjuster and my subsequently learning that Auto Shield handles things from that point.

The representative who I dealt with was a real gem to talk to. I think her name was Jeana (maybe). She was very upbeat and positive. She answered all my questions and erased all my concerns. My mind was put at ease. She actually seemed concerned about satisfying all of my concerns. I wish all customer service people were the same.

Awesome. They saved me so much money. I'm glad they answered my call. They made sure that I received the best pricing and the best parts for my car. When the rep called me and said, "Move your car," I did fast and quick.

Now ready for the bad things to happen. At 90,000 miles with not problem. I am now ready for the worst thing to happen. I like what they say is covered if it should stop working. Hope they hold up to what they say they will cover if it breaks down.

My experience with CarShield's Sales Representative, Tom ** in your St. Louis office, was completely satisfying. He was very professional, transparent, detailed, and friendly, during our entire phone conversation. He answered all of my many questions thoroughly, and effectively. It was truly one of the best buying experiences that I have ever experienced in my many years of purchasing important items.

Hopefully the issue is being handled. Been waiting three days for authorization to fix the problem with my car. Banister Nissan finally received a call from "power train". As of this message, I believe the Tech is on hold waiting to receive authorization.

You said that it was not covered by my policy and I am not happy about. I thought everything that wore out was covered. I know that I don't have the very best policy but I thought A little grease thing that only cost $300.00 would be covered.

Called to verify that a claim was filed. The Agent did an excellent job thoroughly researching the issue. She confirmed that the claim had not yet been added to the process allowing me to follow up with the repair facility. Excellent job.

Air conditioning. I was very content with my immediate service. I would recommend Carshield to everyone that has a out of warranty car. It was a lot of questions asked that I don't think was necessary, which delayed my service, but with all said and done, it was worth the wait.

She was so helpful today, I have had two of your customer service people call me and the one that I spoke with yesterday was horrible. TODAY was So much different. SHE WAS GREAT! Really helpful with my account and kept me as a customer.

They were really nice when I called, she said she would send me another booklet of our contract, the repair shop took it out of the car and didn't put it back in.so we are waiting for her to send it to us, with our contract in for in it. Still have not received it.

Wait time was very unsatisfactory but service once dealing with a rep is very good. They were competent and courteous. There is also a bit of confusion between the insurance carriers that work in conjunction with your company. It seems there is an element of one hand not knowing what the other hand is doing.

Agent was very helpful and and easy to talk to as well as knowledgeable. She seemed to know all about the information I needed about the company as well as the items listed on my service contract. I would recommend all my family and friends to inquire about your company. Thanks again!

I asked to be sent paper bills monthly, but decided not to go this route. The rep was very helpful. He explained the reason for automatic payments is that customers may forget to send in the payment and the plan will be canceled, so there will be no coverage when they need service.

Phone number update and having email service on some info. Talked with AUSTIN ** and he was helpful and connected to my needs and served me so very well, that his call with me could be used as a training tool for what other agents should strive to become to their callers and as representatives of Carshield!

My vehicle would not start; I then had it towed to my service provider. I let them know I have CarShield extended warranty on my vehicle - the rest is history. My vehicle was repaired and I have it back running as smooth as ever - thanks CarShield!!

I was only on hold for less than two minutes with the representative who was professional as well as knowledgeable and who resolved my issue quickly! It is most important to have customer service representatives who help the customer to feel valuable while also doing the job in excellence. This is what I found in the representative who helped me and I will share this experience with my friends and family.

Very good. Highly recommend service coverage and customer service is all excellent and very affordable especially compared to the high cost of auto and motorcycle repairs are. Yes I have car shield on my motorcycle as well as my car and the monthly charge is very reasonable.

Happy with the service. While I did not have any claims that were covered with my plan, I can't hold the company responsible for not purchasing the appropriate plan. I will in the future, better protect myself by purchasing the proper coverage to protect myself if I ever purchase another policy.

First call was great. After that it has been a nightmare. Either contact them or get info on my claim. Still do not know if they are going to pay for anything. It took the shop 2 days to contact them, after that I got a request of past bills. I had to call the shops to get them, email them and no response since then. I called today and after a very long wait got a call back just to never go through to the person Who had more info.

Since CarShield is new to me, I always call to find out how my coverage works. I can call and get my questions answered. Customer service is very professional, polite and extremely professional. They also know how the plan works and there is no guessing or I don't knows. It really is a pleasure to speak with CarShield and I would highly recommend the services.

Did not help me???? Will not renew my policy or recommend anyone to CarShield! You did not help me. You does not honor your advertising. My BMW x 5 computer cluster got damage and your warranty did not help me as what your advertisement says! I am so disappointed in car shield.

Updated on 12/17/2020: I have had great service from your staff and I have recommended several people I know about your service. I hope when I need you it will be professional and great. Keep up the great work. I seen your advertisement on tv and great information. Thanks again.

Shaina was fabulous. So so helpful. And personality for what she does is amazing. All customer service reps need to take a page out of Shaina's book. She took me through a lot of my contract, just to put my mind at ease. GREAT JOB!

Replace evaporator core and recharged system. We are new clients so we had never used Car Shield before and our car has never had any damage or broken things. The air conditioner was working fine and suddenly it was blowing air but not cold air so I took it to the dealership and the service advisor he didn't know what he was doing. It took a whole week for me to get my car back but it wasn't because car shield didn't do its part but because the service advisor didn't know how to do the claim online and did not send the pictures that were asked of him. Thank you Car Shield for taking care of our issue.

Kind of services expected is not what is reflected in the contract agreement. Customer will expect Carshield assistance to pay first and possibly be billed later. Most especially when you pay on regular basis. Customer Satisfaction is the key here. This is my take at least.

I'm very happy to be a customer with CarSheild. I'm for the happy warranty and other options they provide when others don't provide the options when your warranty is expired. I recommend a few people already and will continue to share.

The people that I spoke with helped me find the right price for m budget. My wife and I are in our 70s, and we are raising our Great Granddaughter. She is nearly 11 and she has been with us since she was 8 days old. This extra expense is a big part of our annual budget, but the discount because I am a 100% disabled vet helps a lot. Thanks.

Car Shield came through at the time I needed them. When I no longer had my vehicle there was no hassle in discontinuing the payments. The representative was very helpful and provided me with information that I can use in the future with service from Car Shield.

This customer service rep went the extra mile and explained in detail what the invoice needed to say. Give this man a raise! He is worth more than all the other reps combined. I would have left Carshield if I didn't have this outstanding service.

The only problem that I have with Car Shield is that I can't pay online. You are powered by MEPCO. I put this in search bar & get 20 or so MEPCO'S & I can't figure out which one to use. You sent a User Name a Password & I can't get the proper site.

Yes I would recommend a friend and family member. Very nice people. I am glad that I called CarShield. I know they will provide great service. I have saw their advertisement on TV and listened to all comments. They were all great comments.

Only have had phone contact with sales people. So far good. At this time I have not had any problems. Everything is good. Techs on phone have been good at answering any questions that I ask for. Thank you.

I haven't had to use service just yet. However, my customer service experience has been superb. So far so good. Price per month is exceptional. I highly recommend anyone with a car that has high mileage to look into getting service with Car Shield.

It went well. Don’t really know what you guys expect me to say, But I will say this much. I’ve always had a problem with the way of this country conducts business. It’s difficult to constantly adapt to these business changes. I'm 71 years old and and at times very frustrated. Thank you.

Since COVID-19, customer service was not always available. I tried to call many times without success to reach someone. I was worried about someone answering the phone, if I had a problem with my car. I can't afford the coverage, and I don't think I need this plan now. Thank You. Sharon **

The representative convinced me to keep my membership, after she pointed out some benefits of Car Shield, that were vague to me, before. Every one needs Insurance of repair after the original factory warranty expires. I really wish I don't need it, 'cause my car is in good condition, but to be on the safe side, I really decided and got convinced to keep my membership.

Slow to respond. But like any insurance, it’s only a good value if you have to use it. In my case, it saved me $6000+ on transmission replacement. Car Shield towed the vehicle 2 times. My only issue is response time and lack of communication.

Have not used your product as of yet. I'm sure when I do have to use it, it will be a big help to me. I can't say any more. I really don't know what else to say. Maybe when I took out your policy that the sales rep was friendly and helpful.

I took my vehicle back in February 2020 and my claim was denied for a electrical problem and I was told that particular electrical components were not covered. I had to pay out of pocket. I have been paying my premium with no problem.

VERY GOOD JOB! I'm very pleased with the young man that helped me locate a refund to me. VERY pleased! Knowledgeable in his job! Polite, courteous, polite, respectful! GREAT JOB! Very thorough in knowing ABOUT his JOB! He called 2 different locations for me to make sure he was correct on his end. Very pleased!

The gentlemen who help me sign up with CarShield was very professional and convinced me that I was dealing with a reputable company. He took time to explain what would be covered under the plan and offered discounts where applicable.

Quick and accurate and to the point. Pleasant to talk to. real professional in actions. I would hope all others in other professions would act the same as your representative. I wouldn`t hesitate in calling back if there is a need to do so, because of the way she handle my concern, Thanks so much.

Get my 2006 Chevy diagnose. Found that it had a bad gasket or a water pump sensors airbag light and some electrical problems. None was not covered under the warranty. I asked these questions upfront. Never know the facts until you need them.

Awesome Customer Service. The rep was courteous and listen to my problem before answering and then made a decision. She discussed the resolution with me before finalizing the call. She ensured that she handled all my inquires before ending the call. I would like for her to say what the lifetime of my contract is to date.

The agent gave 4 providers, she was very pleasant to work with. She made sure all my questions were answered. She checked to make sure each provider had great reviews before providing their phone numbers. I appreciate her help. This was my first time calling for help and I hope every agent will be knowledgeable as she is. Thanks Car Sheild.

I haven't had to use it The person that I spoke with when I ordered Car Shield was very informative Explained everything to me. Ask if I had ant questions but he explained things so good at the end of our conversation I understood everything.

I must say no matter what questions I may have, I am always helped within a short amount of time. This company actually works. They also covered my back up camera on my 2014 Nissan Altima. I would indeed recommend them to everyone.

CarShield provided professional and prompt service to my auto service provider. Their claims process is timely and efficient. The automobile parts were received the next day to repair my vehicle. The deductible for my plan is very low in comparison to the actual cost for my vehicle repairs.

When the repair shop tried to call you they were on hold for a long time, eventually they gave up and left a message to be called back. It took a few hours to be called back. After that everything went great.

I have been trying to get information on a claim I made and was told on 6/26 that someone would call me on 6/27. No one called. When called the number turns out it was closed Saturdays. I called 6/29 and was placed on hold for 20 min before I was placed in queue in the CS side. The line picked up but no one said anything even after I said "hello, hello". Then the line hung up. I was at work and could not call back again. I have been trying to get a decision on a claim I made.

My experience was good with Customer Service. I felt that I received a good price. The sales representative really went above to get me the price that I requested. The only thing that I have not received is a document showing what all is covered by this plan. I am glad that I have the coverage. It gives me a peace of mind. Thank You.

Concerning Account Status. Agent very attentive, concerned, congenial, knowledgeable and thorough. Assisted me with eagerness and patience. My concerns were alleviated swiftly and thoroughly. Really appreciated being treated as if I was important as a customer. It was a great feeling from Jessica. Every concern I had about my account was put to rest by this very skilled representative with OUTSTANDING people skills. Very impressive indeed. I'm a Carshield Customer for Good!

Trying to file a claim with the claim people & was on hold for 15 minutes. Had to get call back. I have not heard back from them yet hope to hear from them soon. Thanks for the opportunity to work with you.

Just wanted to see if I was covered for an oil change and she told me where to go on the app for my rewards and discounts. She also guided me through the app to see what rewards and discounts I could.

Dead battery. I called for help and in 10 minutes I was on my way. This incident was the only one I ever submitted. All my other visits to the Cadillac dealer were for routine maintenance like oil changes and I recently had the transmission fluid and filter replaced.

CarShield adjusters recommend parts that are not correct for my 07' MB R320CDI. Also the time quotes for labor repair are significantly less than the actual time required to properly diagnose, remove failed part and reinstall the warranty approved new part. These deficiencies result in additional expenses above and beyond the required deductible that I am required to pay. Any assistance with this matter would be greatly appreciated.

I was told by American Auto Shield, my plan administrator, that they would pay for an auto rental. I went to Enterprise Auto Rental and was told we had to pay up- front! So far, we haven't received a check for the last rental which was in March! I hope I will not be disappointed again!!

Replacing a cracked radiotor in a Hyundai Elantra 2004. When dealing with the authorization procedure, the person I was speaking with, went to the trouble of telling me that I was being ripped off. I told him, I have been coming to this repair shop for over 10 years, and they have been nothing but good to me, and all they were trying to do was give me a lifetime warranty, which in the long run would have been a lot cheaper for me, because the radiator would have cost me nothing when the plastic radiators crack or go bad. He was rude, and abrupt, and never did say how much Carshield would cover of the lifetime warranty radiator, which I would pay the difference.

My car was suppose to be fixed on the 24. It was was a covered part. My repair person Brian ** from Burns Auto spent 1 hour trying to get it oked by person who gives go ahead. WELL THEY NEVER CALLED HIM BACK SO I COULD NOT GET IT FIXED until the next day 'cause they never called him back with the ok. Not fair. I had to go without my car for 2 days 'cause of you all. You owe us and our repair man a big apology. This was uncalled for. Very upset how this was handled. The person who handled this should be told how to do their job.

I had mis-quoted my mileage and had to correct it. Not that I wanted to admit that I made an error. The Customer Service rep was very friendly, polite, and actually had a very good sense of humor. Everyone I have spoken to has been extremely kind and polite!

Had problems with the alternator, car wouldn’t start! I called Car Shield and they went to work to get my car towed and help the mechanic every step of the way! It was A quick process! I didn’t have to wait for payment!

I had some questions that made me feel like I wanted to cancel my account, but the agent helped me to make comparisons to other companies out there, and to explain the benefits that I would be receiving. In the end, I decided to stay with CarShield. She also ordered a copy of contract that I never received. Thank you Crystal.

My experience with your service person was very good and he was very helpful. All of my questions were handled in a professional manner and all of my questions were answered in a way that I could understand them. I would not hesitate to call again.

Car Shield was polite and caring and Carla (maybe spelling that wrong) took the time to engage in conversation to show us she was listening. She got the job done as we requested as far as we know right now. Totally satisfied with her performance.

I was told it covered my engine. And other major part but when I move forward to deal ship they said it was only covered inside of engine cost 4800$. Customer service did not explain the whole detail. And I had pay for the deductible $. I think it a RIP off..don't pay electric parts. I want my money back so I can start looking for another warranty. From now on I will read between lines. Whoever heard you only cover inside of engine. All cars are made now with electric part and should be covered. So very disappoint. If they not going help me getting my car fix I need my refund back so I can get fix.

Its was very good and fast. Called me back. I would use you for all my cars and truck needs and tell people about you and very responsive about thing. Keep up the good work. I will stay in touch with you.

When I called because my car dealership wasn’t able to get anyone because of a long wait time yesterday I reached out myself this morning as a result and the help of your staff I was able to get the dealership in contact with the claims agent and my issue was handled. So once again Thank You.

I have to give Carshield a ???? because they were very helpful and explained the warranty to me to where I understood completely what I was getting and what it would cover. They were very professional and kept asking if I didn't understand anything and asking if I understood what I was getting. Overall a very satisfying experience.

and is enough if not more than what I hoped for considering the year, make and model of the car.

Made sure I would be covered for the hourly rate. The GMC dealership was going to charge of $130 an hour plus diagnostics. I was advised, with the coverage I bought, the policy would cover whatever the dealership charged.. The agent was fast and more than willing to help me get my answer.

They are just a great thing to have when your car need major work done. Great on customer service! Help you with getting home when you leave your car, rental is free until you get your car repaired. Thank you so much.

I have a 1999 BMW 323I with only 107,000 miles and 5 days ago my Water Pump started leaking. So I took to my auto Mechanic and he said I needed a water pump. He tried calling in my claim to Car Shield and he called me back and said you need to call Claims because I dont have time to stay on the phone for 45 min. with other customers. I went to the shop today and called claims myself. It took 20min. for them to answer and when I handed the mechanic the phone it took 40 min. for them to approve the Water Pump. They then still left me with a bill of 240.00 that I have to pay. The shop does not want to fix anything else for me as long as I have that Warranty.

I brought my Jeep to dealer to get fixed. It was fixed. I paid $100.00 deductible! I was excited how cheap and easy it was! Never experience something so wonderful as this warranty company! I would recomend it to anyone!

Rebate of coverage. I called and asked if Carshield had a program to help customers like me that are home and not using his car. The customer representative told me that yes, I can skip May payment and continue payment on June while car coverage will be the same. Now I found out that representative misrepresent the CarShield company and I owed them for two months. So there was no help while we're in house and not using the car.

CarShield paid $5000 for my new transmission. I only had the car for a little over a month. There was no hassle at all. Unfortunately, my vehicle was just declared a total loss. However, I will definitely be purchasing another Car Shield service contract on my next vehicle.

So far so good???? I was treated fairly so far. We will see how American does when I bring the car to the Audi dealer on Jul 29. I hope they cover mirror that someone broke off when I was in the store. Mirror does not work anymore so it's really dangerous to drive the car. So we will see if I keep giving you 5 stars.

When I tried to cancel my policy the lady was very rude, very unprofessional and didn't submit it and they still tried to bill me for it after I cancelled it 30 days prior to the new billing cycle and also I had to call several times to get the same situation resolved.

Impossible, very difficult to get a hold of anyone that can help me. Spoke with a Ron extension **. Very helpful but can never get in touch with him again. Was told to get something in writing from old warranty company. I did send email to you folks and no one has gotten back to me yet. On hold forever. Spoke to many people, no avail.

I was calling to log into my account online. My username and password were not working. I need to have my password reset. Customer service did an excellent job of assisting me. I was able to reset my password and make it more personal to what I wanted. Great job by customer service.

Shelonda was excellent. Every question I had she answered promptly and courteously. CarShield cannot ask for a better representative to their company. I would highly recommend CarShield based solely on her ability to make me feel comfortable, knowledgeable and taken care of. I have not used CarShield for a claims before but this process was made incredibly easy and I feel much more comfortable if I have to go through this process in the future.

Have been trying to get copy of contract for past 3 weeks. Always told same story... "We will mail it.." Unsat performance by CarShield. RIDICULOUS!!! Asked to email copy.. Cannot open email. Asked to send overnight mail... Answer NO!!

Misleading information from day 1. No call backs as promised. A waste of your time and money! Not purchase this insurance. Save your money and do it yourself. They lie. And blame it on you. Don't Do It! Don't Do It! Don't Do It!

We gave your rep. our credit card change, due to the pandemic several times and for some reason it was not entered into your system and we kept receiving past due invoices in the mail. Now after several attempts to correct the issue, your last rep. hopefully corrected the ongoing problem.

I began thinking about how old our vehicle is and how we aren’t getting any younger and what would I do if my car stopped on us away from home. I began seeing couples talking about the same thing on TV and saying what they were doing and how pleased they were with a company called CARSHIELD. I called CarShield and it sounded just what we needed. This salesman explained and got a price down we are trying to keep in force. We’ve been so lucky but if we have a vehicle problem I have CarShield to protect me from going in debt to fix my problem and help keep me from having a breakdown. Satisfied customer! Such a friendly down to earth company. Give them a call and find out! Please.

Car was having transmission issues and the check engine light was on. Was able to get my transmission replaced and that check engine light, well it was a bad fuel pump that needed to be replaced, with CarShield I got everything taken car of.

Good job. I appreciate everything that was done for me. l have a older car and being able to get help for it is priceless. I would like to thank CarShield for what you do for people. So thank you and keep up the good work.

Transmission and rear end. I was refused service at my first choice mechanic (Heritage Nissan) But customer found me a mechanic that agreed to fix my car (University Dodge Chrysler). Now I am required to wait until Monday to see if they will honor the part of the contract about the loaner car.

I love CarShield because I watch the commercial on tv. They are really polite. The agents was really understanding when I talk other I like when the agents treat you with respect and courtesy. And if the carshield have that kind of agents is my time to tell to all my FRIENDS.

Nevada Donald. Well if you use a Chevolet you already it's not worth ** and the coverage doesn't cover much... Still had to pay 700 dollars for repair, very dissatisfied.. Could have just stayed with Protect My Car where I received much better service and more coverage.. So I will not be recommending to anyone unless you not looking for much of coverage..

I have been waiting to get my car fix. Because of misunderstanding with my miles I have been in a renter car for two weeks now and they only pay for two days which no ok one told me that they told my husband. No one never called me to tell me I needed receipts for my oil changes. I had to call to figure that out. I explained that I do not hold in to receipts so I would not have them. They then told me I had to go to Walmart to get a receipt. Walmart told me if it was a month ago They would not have that info. It's like my car is stranded. I have to take my son to work and I have to work. When I take this renter car back I will not have my own car. These people do not communicate with me at all. I will not recommend this place to any one. I have had bad experiences with this place since day one. It's horrible.

I had inquired about a policy for my daughter’s vehicle and the policy was never cancelled and I had to remind you of the cancellation to be sure my request was carried out, which it was not. So I had to rectify the issue. My 2010 vehicle is the only vehicle on the account.

Charged me $109.00 a month and when the car started consuming oil and took it to the dealer Car Shield said that's normal for cars over 90,000, but could not verify that information with the Chevrolet manufacturer. Then when the transmission cable broke and took it back to the dealer, the deal said Car Shield took forever to get back with them and when they did they said they don't cover that. They also don't cover anything electrical with the transmission either. Why am I paying them $109 a month for basically no warranty. When I called to cancel the contract the customer service rep. told me they have to charge a $75 cancellation fee. I told her your company is a scam and I will dispute and further charges with my bank. The lesson here is always get the warranty through the car dealer instead. I will never use Car Shield. They are only after your money, their warranty service is next to worthless and definitely not worth $109. 00 a month.

Update the mileage reported. Brittny was quite efficient and very pleasant and an excellent example of what a customer service representative should be. One of, if not the best I have dealt with over the phone. Give her a raise for she raises my opinion of your company and your choices in hiring talent. Well done!

See above on the repair shop. We have waited over a week to get a response from you all and the repair shop was frustrated so I called and got the fax number to submit the repair bill. What else can I tell you. John's Automotive shop, Shawnee, OK phone number 405-275-5756.

Thank God no more worries and customer service is fantastic, with the new computer tech these days you never know what could happen and leave you stranded. The high tech is so much more efficient and the way they drive these days and it’s great to know I’m covered and can let the impossible work to certified dealer equipment at a dealership who can handle the job.

I'm very pleased with the company so far. Have not been with them long but so far so good. My phone conversation have been great with the company. I hope I can keep being happy. I will be using the service very soon. Hopefully its goes well. Thank you.

....This employee is exceptional and you are minimizing her her contributions by making it mandatory that I write so many words. Your survey is good and she is excellent. Quit cheapening her outstanding work by demanding Lengthy dissertations.

It is going on 2 weeks and I still didn’t receive any information regarding my car repair. I have called the dealership and Car Shield Claims Adjuster and still no assistance. Customer service representative was not helpful AT ALL. CarShield only cares about customer service when they are trying to sell you the coverage and afterwards you get no assistance.

I filed claim almost two weeks ago and where my car is being fix needed a adjuster to call. There had been NO calls at all for two weeks in. About to call an attorney because I'm paying for service you are not providing.

When I went to my appointment at the Brunswick Chrysler Dodge they didn't have a appointment time for me and I would have to wait for them to put. They said that when call CarShield phone number that they get no answer and that you don't like paying for services required to fix my Dodge Journey 2014. So I am not satisfied with what I am hearing.

Fortunately I have not had to use the coverage for my vehicle. However, when contacting Car Shield to discuss transferring the contract to the individual who is buying my car, Brian, customer service rep was professional and provided excellent service. I would recommend Car Shield to others.

Took car in on Wednesday. Carshield wanted to send an investigator the following day. The investigator finally showed late Friday. Carshield was to send parts Monday but they showed up Tuesday. The car is repaired but I don't have it because Carshield has not paid their portion. Next time I want a rental. May be cost of a car would motive your company.

Took almost 10 days for part to arrive at dealership. Contacted you several times. They said would track part and contact when and where part is. Never called. Was very disappointed. People I talked with were very apologetic but still very disappointed in service. Finally got part yesterday and car. Is done.

My window is off-track. The motor is good but dealership is saying is like the frame of the window is bad. Cost but less than the motor and it’s not covered so I have to wait until I can get some money to do repair that situation. Thank you anyway. It’s disappointing but I thought everything has to do with the window and about malfunction of everything.

Updated on 07/24/2020: So I submitted a claim on 6/10/20 for repair of my vehicle's A/C condenser. My repair facility has been in contact with the adjuster who was attached to my claim but they were disconnected. She (repair facility) tried to call back to reach them and was on hold for over 30 minutes. She reached out to me and I tried to call as well and I was on hold for literally 2 hours and 15 minutes. Now I will say I have been able to speak to customer service who stated they cannot give me the adjuster's info as they are with American Auto Shield. I was told my repair facility just has to call back and they will be forwarded to the adjuster. Problem is, they are busy and have other customers so the repair shop cannot sit on hold for long periods of time. I don't see why the adjuster can't just call the repair shop considering they have their info.

It takes forever to get someone to answer the phone and it feels as though you all are going to take your time finding a reason to reject the claim or wait for me to tell the shop to fix the truck - seems like a game. Not a good feeling.

Refund for warranty never used. First of all I'm disabled, and on a fixed income. I first put 99.99 down on the 2007 Rendezvous on 2-25-20 in the amount of 99.99, my car had 131860 miles on it, so on March 2,2020 I decided to pay an additional 1139.88 till May 2, 2021 and when I took it to the mechanic he said he would to even touch the car, because it was completely rusted through and unsafe to drive, when I got the car to the junk yard on June 11th, 2020 I had 132137 miles on it, they gave me 400.00 for the car. When I called Car Shield on a refund they said they would only give me back 904.91, and that was on June 11th 2020, so I would say they owe me and additional 334.96, when I asked the Car Shield rep about what was being done with the other money she said that she could not give me an answer, so CAR SHIELD is pocketing the 334.96, in my opinion only that is stealing! I had only put 277 miles on the car.

Had my time chain go out, Car Shield put me back on the road. In a matter, of a Phone call to Car Shield. They dealt, with my Local auto repair Guy and I'm back in my truck, and glad I've got Car Shield. Thanks a lot.

Very helpful, explained everything and took their time in doing so I would clearly understand. Since I was honest with them about receiving a call from my employer this a.m. about the company I was working for was closing for good. They explained the hardship program. This gave me a good reason to take the coverage on my car. This will help and could not pass up.

Great experience with your service rep Michelle. She was knowledgeable, courteous and very professional. But, Unfortunately I am cancelling my policy because of a change in vehicles. But I will be in touch with you in the near future. Thanks. Dennis

I do not recommend this coverage. They would not cover anything when my car had issues. Waste of money and bad transaction. Even though my engine repairs would suppose to be covered, they weaseled around it. I would definitely look elsewhere for coverage.

My experience with you was good. Reason for cancel: sold the car. Bought a 2020 Forte XE. Won't need extra coverage for a few more years. Thank you for your expertise and service. Will be happy to recomend your service to all my friends.

You are Shysty RIP-Offs. Your service is no Service. I should have been putting the Money into a account so that when my Check Engine Light came on I could have taken it to see what was wrong before taking to Chevy Dealership pay $ 146.00 for a diagnostic, only to find out Fake Car Shield don't cover Squat..Legal Cons is what You are Car Shield..Flim Flam!!!!

Please tell the representative that first I spoke to & claimed that he couldn't find me in his database (no ** in New York) his exact words. He wouldn't even give me a chance to speak. I know he wasn't even looking cause I could hear the background noise which sounded like he was in the bathroom or the kitchen. If he had simply asked me to hold a sec instead of lying. It wouldn't be a problem. I know we all humans but I don't appreciate what he did. Besides that, having Car Shield is really truly peace of mind. Thank you. You are the best. Great service. Honesty is your key of successes. Keep the good work.

Just sent a picture of the mileage of my car. I have not been with the company very long to say much about it. We are seniors and do not drive very much, so it took a while for us to get the mileage. Also when covid-19 hit it was hard to get the numbers up there.

Had my A/C go out in my vehicle and took it to the dealer for repair. After final cost of repair Car Shield pick up the bill. In which I am most grateful. Thank You very much Car Shield... I am glad to be under your plan.

Thanks for the services. The savings were great. Car Shield has been a very good investment. The representative l talked with was quite helpful. I recommend Car Shield to any and all who need a layer of protection pass their warranty.

It is SATISFYING, would tell people about the experience. Heard about it on TV and from people that I talk to. I hope that it is all that as advertised. I would be hurt if not like advertised. Thank you very much.

This is the second review I have submitted regarding the above listed claim and again state that Car Shield customer service is extremely poor. On 06/09/2020 I cancelled my contract and received an email stating no additional charges would be made to my bank account. The following day I reviewed my account and discovered that a charge had been made on 06/09/2020, the same day I was advised there would be no additional charges. A call to customer service resulted in 46 minutes on hold only to be disconnected. The second call finally reached a young lady in customer service who advised the charge had been made prior to the cancellation. I asked how a charge could be made on the same day I cancelled and had received an email stating no additional charges.

A very nices company and good customer service. I like the deal we have. A I will let other people about it also and my daughter said she is going to call y’all also and y’all keep up the good work. Thanks.

When I called I only asked about the coverage and the rep Steve did a great job and explained it to me. So I’m giving it a try. I just hope they stand by their word. It would be great for seniors. Thank you.

My questions were answered and the coverage for my vehicle was explained. Spoke with two customer Reps and was told that struts were not covered in my contract. I would recommend Car Shield to friends and relatives. I now understand my protection plan better.

Holding my payment for another couple of weeks. I just had to tell the representative and that was it! She was understanding and I am so grateful. I'm a satisfied customer, and as long as I have a vehicle, it will be covered by Car shield. Please pass my thanks to the representative from me for her professionalism and care.

I was very pleased to have Carshield taking care of my vehicle and will use them again. And recommend them to my family and friends. I never had to use their service on this vehicle but was satisfied with the people I spoke with by telephone.

When I have called a few times I had to wait a long time to get anyone. Additionally when the Hyundai representative the Service Manager called they had to wait 45 minutes let me repeat 45 minutes to talk to someone to find out if they will approve or not my repair.