CarShield Reviews

Awesome, friendly and nice. Also kind customer service was very friendly. I didn’t have to wait on hold. They was quick and nice. l like when the customer service are friendly and ask me if I’m alright. I like that.

When I called to purchase this warranty I was told that as long as I can provide proof the oil was changed it would be fine. I specifically told them we changed our own oil. We have the receipts as my husband worked for a dealership. 3 months after we purchased the policy the timing chains went out. They denied the claim because they said there was minor sludge in the engine-- the car is a 2008 w/ 140k miles--it's an old car. ALL old cars have minor sludge build-up. They said that we did not have the mileage written down for EVERY oil change- this was not in the policy that we had to have mileage.

My scheduled payment was not paid due to card replaced by bank. Needed to update payment information. Customer service helper Angela was very helpful and quickly took care of what was needed. There was no problems with updating my payment and keeping my coverage with CarShield current. I routinely recommend this coverage to others.

My experience today was very well. Did not have any problems at all with anything. We just needed case number so we can get work done on our vehicle. The transmission we think is going out in the thing. So now we had to bring it in it to get some work done.

I have to wait because CarShield order the parts and now I have to wait for the car part. I have no car. To rent a car is 100 a day. I don't have that kind of money. Now no truck for 5 or 6 days. Still no car put has not co.w in yet. Might not be a customer for long.

Everything was fine, Marien was very nice, and she was very on the point with the right info. Glad to have a new policy that gives rental cars if mine needs work. Please send me a hard copy of my policy as I don't have a copy machine. Thank you. Sue **.

Need a rental car but I couldn't. They told me I have to pay for my own rental car. Can I have the money? I had to try to get someone to take me to work. They told me they couldn't pay for shots for my car. Do I have to pay for the shots myself? I thought I had the time I service this is not no, service for me. Thinking about getting another warranty service. I thought I had the best service I still.

I had to update account information and was given excellent support, and had to wait less than 5 minutes to get connected. I also had several questions on my coverage and contractual term which were answered to my full satisfaction.

Read previous comments regarding personal experience. My car failed to start. I called Carshield for assistance. The customer service agent comforted and assured me that everything would be ok. A roadside tow truck was given my location. Meanwhile, I was instructed by the agent on how I may get my started. Her suggestion proved fruitful and I was soon back on the road on my way. Again, Thanks CarShield.

Wanted to make sure policy was in effect. Had received notice I should coverage for my car. I was told everything was fine, and should disregard notice. My name had been misspelled but was corrected and new policy with correction will be sent to me.

Great Customer Service. I was well pleased. Agent was very pleasant and informative. I don't remember her name, but she was delightful. She was so sweet and understanding. I wish there were more people like who are sincere in their approach to their customers.

The first representative Gene or Genie or whatever her name was she was a total idiot telling me I owed more money to CarShield when I looked into my account knowing I paid so before having to call a customer and telling them that they owe more money why don't you look into the account and then having them pay it?

I got a phone call and wound speaking to three different people none of whom seemed to know the reason for the call. I have nothing left to say as I didn't understanding the reason for the call but all were confused as well.

Carshield work out things. I did have to pay for some labor but at the end of the day I saved a lot of money. Process was slow but today I got my car back and it’s running perfect! Thanks.

I just submitted on the previous page my experience in detail but to sum it up- know what your plan covers, be persistent, huge thanks to Jessica H and Iesha for their help getting my truck fixed and helping me get everything taken care of! It took talking to 5 people before Jessica but eventually we figured it out and CarShield did take care of my truck.

I filed a claim which CarShield closed for some reason. CarShield caused a big delay when they closed the claim and I paid out of pocket for my rental with no reimbursement. After the parts were finally inspected they only paid a partial amount on repairs.

No blower for any of the dash controls. Take it to Kelly Automotive in Gilbert, AZ. They performed diagnostics and confirmed. CarShield's response was it was a bad transistor and therefore not covered. The transistor (required to work the blower motor) is not covered but yet the blower motor is covered???? I am sending this out as a public podcast to let everybody know about CarShield and how they basically split hairs. Everyone please take heed. Thank you CarShield but the services won't be needed in the future.

This was my first time submitting a claim and the rep was very informative and direct in all questions asked. And she was very polite with the way she answered the questions. I am excited to see how well everything things turns out.❣️

Very nice. Already wrote one. Thank you. Have bless day. I had bad misunderstanding with one of your sales but we got straight, but make next time she give her customer right information before she starting talking so she won't mess up no one else. Thank you. Have bless day.

The customer service was great. Seems like it was very good teamwork. Shelby knew the product very well. The service was amazing. I would definitely recommend my family and friends. Oh did I mention the prices were very affordable with my budget.

Out of town with a flat tire CarShield got me a tow right away. Got my tire fixed. Back on the road within 2 hours. Awesome. I would recommend CarShield to anyone. Great value anywhere anytime. People should have CarShield. It’s the greatest

For the money I believe you should cover more. Help us out in these troubled times. For those of us who are struggling right now, helping us would only help the reputation of Car Shield and attract even more customers.

What a great extended warranty service, they keep these dealers honest with pricing, many of them are ripping the consumer off. Always work with the mechanic to make sure they are doing the right repair and keep the client up to date of what's happening.

I was informed that my refund was submitted on the 29th of August and was actually sent on 1 September. Someone should tell the truth.. Your people were cooperative but I was not given the right information on when my refund would arrive.

Called & spoke with Austin in Customer Service advising I told the woman who sold us Car Shield last month that we specifically did NOT WANT the ability for the bank to take out our monthly payments. I received a Confirmation of Preauthorization for auto withdrawal hence my call which Austin advised our account was noted & changed.

Nick and Bree were very personable and knowledgeable with your product. Looking forward to many good years with CarShield. Your product looks like it will fit all my needs. Your product is very competitive and the reviews online are very good.

I am happy that I chose CarShield for my coverage on my car! Whenever I had questions I call CarShield and a representative got on the phone and answer all of my questions professionally and kindly. I am very please with CarShield and will recommend them to my friends.

Very professional, courteous, answered my questions. Thank you for all the help! Glad they answered my questions so quickly - I was driving & the short call was all I needed. Concise with my information & obtained my record immediately for review.

Purchased this warranty in May and filed a claim in early September. It took them more than 3 weeks to respond. Just received a call from mechanic saying my claim was denied because cause of engine failure could not be determined but POSSIBLY due to sludge. The mechanic says he DISAGREES 100% with that decision. I get regular oil changes. What is the point of having this warranty? I need a refund for all the payments I made. I feel like I have been ripped off.

Service very polite, professional and rapid response regarding my needs. No waiting time on the phone, representative was available instantly what is unusual in comparison to other services nowadays. Also my contract was delivered to me over email at almost no time. Policy was explained to me very clearly and my concerns addressed on the spot. Friendly way of conducting whole conversation.

Wanted to find out if something was going to be covered with my coverage on my car and was told by the representative that I talked to that it would be covered under my coverage. So my question was answered.

I had a time finding someone to take Car Shield. The only places that take it is Midas, Pep Boys, & Mieneke in Lafayette, La. Far distance for me. But had to have it fixed. Thought everyone took it. That was very upsetting to me.

I feel as if I and my new customer were cheated from our new customer reward because of the way the instructions were presented. I would like a corporate response to my question. This will go a long way to whether I promote Carshield or not.

Ashley was very helpful and went above and beyond what she was suppose to do. I will for sure be recommending Car Shield to other people. This is the best thing I have ever had as for as car repairs go.

Great service while going over my benefits for being a CarShield Member. I was able to get my questions answered in a timely manner. My call was concerning the benefits for being a Car Shield Member and being a new member.

The customer service rep Jordayn and Carlise and Jonathan was very helpful in resolving the situation. As far as Chapman Nissan not too pleased. l bring my car in because the shifter gear was defect. Pick my car up today and now the engine light is on when it was not before. Thank you guys for standing by your commercial.

Carshield will not stand behind you when their contracted auto warranty company avoids paying a claim. I have paid my premiums on time faithfully and now that my car desires work I'm being told NO. The rep even asked why are they refusing to pay because she didn't see an adequate reason. She was heartbroken for me as I cried because I'm a mother of 3, furloughed and now have a useless warranty policy and 3k+ pending bill to get my car fixed. DON'T PURCHASE CARSHIELD if you can avoid it.

All was good but expensive. Customer service was great. Very polite. It was quick and easy. I had no complaints or problems. I have used CarShield in the past. Enjoyed working with you. Hope to work with again soon. This review is important but I am now getting flustered.

The representative was very professional and knowledgeable. The price was right also. The discounts I received were awesome. I could not ask for a better deal. I was very happy with the quote I received along with the Price I received.

Carshield has been very wonderful. You can always count on them to take care of your Warranty needs. Highly recommend signing up for them no matter how old your vehicle is and no matter what make and model. The price is right.

I spoke with a claims agent by phone with a request to submit a claim online, with the understanding, I would pay for the replacement of my alternator out of pocket and submit paid receipts for reimbursement. My request was granted. I submitted the the receipts and was pair as agreed. I am delighted, Joseph **

Noting gets done. Car shop been waiting since Aug 28th been waiting for claims... Someone called lying saying that he was a top person... Lied... Lost my Job due to no transportation. Would not recommend this company... Just a runaround.

Updated Review on 09/24/2020: Do not add Carshield as a extended warranty company. I've been going through this process for 2 months. 1999 Lexus Rx 300 has been at Lexus Dealership and Mr. Transmission. Their main objective was to find out a cause of failure in transmission. My contract which states if anything happens over 500 miles, my transmission would be repaired if something happens to it, in which I went 507 miles of my contract and something internally caused my transmission to burn out. Now Carshield will not pay the claim because they feel like they are not liable, because an inspector made allegations as if something was going bad in the transmission before I added their coverage. In that case, they should have got the transmission inspected before allowing to add coverage to my vehicle.

I am a new customer. I was totally impressed with the Rep who took care of setting up my coverage. Very professional & knowledgeable. Yes I would highly recommend your services. Upon necessity, I'll look forward to doing business with CarShield as the advertisements are most impressive!

The customer service was excellent and I will recommend CarShield to anyone who asked me about it And I think it’s very good to have CarShield for your truck or your car because Conte’s Pizza very very hard on people specially now that this Coronavirus is going on so I would love to have CarShield and I’m glad they have it for people to help us.

I had a beneficial experience. I noticed a problem and the agent did his best to make me feel at ease. In fact because of his attention to deal I've recommended CarShield to several friends of mine. CarShield owns up to what they provide.

Customer Services personnel are well trained, polished, courteous, and helpful. A true representation of the professionalism of your organization. I view this experience as being representative of the quality of services provided by CarShield. Kudos to the Management Team and to your staff.

I wish the claim process should be rapid. This was the feedback I got from some auto shop I visited when searching for CarShield approved shops. These auto shop frowned at the time lag and round around it takes to respond to them during and after services was completed.

Thanks for responding so quickly about my repair. It was satisfying to know that my repair was covered. Although the part credit did not cover the entire cost of the radiator replacement, I was pleased that I only had to cover one third of the cost. Thanks!

There was work done on my 2012 Nissan Pathfinder back in April. I still haven’t received the reimbursement check for the car rental. I have been lied to too many times about it being sent out. I find it very funny that you could demand a monthly payment but you cannot fulfill your obligation.

I never had a problem this time I did 5 yrs ago and I was totally satisfied with my contract and service and when it is time to renew my contract I will. Also I have and I do refer your services to friends and family. I appreciate that you do what your contracts say you will. I paid nothing!

Car broke down out of state. Unfortunately CarShield did not cover repairs needed. Miscommunication issue I thought that carshield representative called ahead to let shop know my car was being towed in, they did not. They did arrange the tow when needed, thank you!

Was having my battery light coming on was told I needed an alternator. They were very helpful by getting the alternator for them and had it delivered right away. It did take long for me to have my car back. I am so thankful that I had CarShield. I was told it would cost me $600.00.

I will be leaving Car Shield after this repair is completed. From the service, where none of the reps I spoke with (at least 4) had any idea what to do, to the actual work. My garage/repair shop had the part - a radiator - but were not allowed to use it given they were forced to wait to receive another 're-manufactured' radiator from Auto Zone in Memphis. This caused me not to have any transportation for at least 5 days longer than necessary. As I write this, I am still without a car because of this unnecessary situation created by Car Shield.

I had a change of acct. number, I did not want to lose my account. I heard good things about your business. My friend had ask me to join the organization. I seen your commercials on TV and was please with the results.

I was treated like they wanted to get me signed up for Carshield and they tried to make sure that I got a plan that fits me. They also called me back to see if I was happy with the service that they provide.

Customer service is excellent, but the actual sevices paid for are the main issue. I will give this co. Another chance but if I pay 90% of the damages for my vehicle then I won't need to pay a monthly fee to this company.

AAS is really rude, passive/aggressive, unprofessional and unresponsive to the needs of your customers. My repair was finished Friday afternoon. The dealership and I were told payment would be processed and delivered on Friday then we were told it would be Saturday and here it is Thursday the following week in payments finally been submitted. Thankfully, I was able to put the bill on a credit card otherwise I would’ve been in a rental this entire time which is wasteful and abusive. I am really saddened at the delay And moreover, the abusive attitudes of the persons to which I spoke.

The starter went out on my car. As bad as it is, Carshield has made it easier by helping me through the process of getting my car to Toyota for repair. I'm so glad I have carshield. I would definitely recommend carshield.

I had cancelled my coverage and you withdrew 89.99 from my account anyway. Can I get a refund? I was not expecting that withdrawal. I do not know what else to say except the people I have talked to have been very nice.

So far so good. Instead of jerking me they put me on a policy I could handle. I am currently on diamond which is the best so I heard and I only have to pay a 100 filler Deductible. Better than paying a full price of repairs which could cost you thousands.

Each time I have called, the response has been rapid and without any fault. I’ve been with you since 2014 and have never regretted it!! Unless you have total coverage from the facts, this is the next best thing—BAR NONE!!!

Everything was quick and free from hassle. No more than 1 phone call with customer service and all approval was completed. I was skeptical at first about joining after a friend told me about Carshield. But I'm glad as to you never know when a situation might arise.

I definitely would recommend CarShield to everyone. They are quick with responding to claims and very professional when asking any questions needed. I’m going to recommend my family because I believe it would help out. I’m very impressed with the way they handled my claim. Very happy client.

I called the dealership of my Subaru Forester to make an appointment to repair my "Humming" noise of my rear end bearings and also my "Leaking" transmission. I gave them the number to contact CarShield and they completed the repair in a few days and when I went to pick up my car I was so surprised to have a bill for only $381.00 for the major repairs that would've cost me over $5000.00 if I did not have any coverage at all!

I have been a member for over an year without any issues that required my policy for any repairs. Last week I purchased another great low mileage car and was able to upgrade my policy to Diamond coverage. Both cars just $99.00 each per month. Having the peace mind that my vehicles are protected mechanical or electrical should happen and even provides a rental car. That's true value at a fair price.

Extremely treated great. Companies I dealt with should take this company as way of doing and the way to treat. The public send them this survey after they talk to this insurance company way of talking to people they would make more money and not leave that horrible taste in my or and the publics' mouths. Thanks. Michael

I had trouble printing the contract. I did like what your company said that they would help with when I did need them, I would like a document of said items and terms. After viewing what I have, I think it is sufficient. Thank you, Barbara

He is very knowledgeable and helpful. And the price is reasonable. I will definitely introduce this car extended warranty service to my friends. So far you have the best coverage for my car. I really appreciate all your help in finding me the best coverage. Thank You!

The sales person misrepresented the coverage waiting period - since the documents were not available for review until after I had entered into the contract - now I am faced with a better than 2k. So after the purchase of the car I felt a warranty was a wise thing, I guess I should not have chosen Car Shield.

The customer service reminded me of the customer service of old, where you felt heard and they did what they could to help. It took over a week for the Adjuster to connect with my Service Advisor, then I called Customer Service and the claim began processing at a steady pace. Thank you Customer Service! The work was done and I am pleased. Thank you CarShield!

The CarShield Representative was courteous, informed of your products and handled my concern in a very real and quick way. I was also able to get through to the representative in a very short time and I appreciate that the representatives are based in the United States and speak clearly and have good communication skills.

I called because the shop I took my car to said what I needed done was not covered and I needed to know more about the policy. I am now about to attempt to print it out but the very nice woman I spoke to, told me that if I had problems, I could call again.

The lady was very helpful about my plan and offered other options for me to look into for me and my wife. Which I think that those options were really nice in times like these that we are living in and at this moment.

I keep responding with my reasons but no one is doing anything with my situation with your company. The only way I can get justice is through Social media. I Do not really want to do. I am looking for Satisfaction.

I found my rep knowledgable, courteous, and helpful. It was a pleasure doing business with him. Since I am a senior and on fixed income, I did a bit of research with other companies for the best price and value and found that CarShield offered the best of both. My rep was willing to work with me to see that got the best price available. Thank you CarShield.

CarShield has been GREAT for me, I have gotten carshield for 3 different cars I owned and have never been disappointed. I only insured my car for long trips, that way if I broke down on my trip carshield could help. However I was lucky enough to only need carshield one time for repairs. It was a bit of a slow process getting the car repaired, but carshield did pay. I highly recommend CarShield.

CarShield company that cares about its customers and to have the best policies they can offer. I highly recommend carshield to all car owners because they cap really good car protection service. Give them a call for more details on how to get coverage.

I described it in the brief survey on the prior page. I called about lowering my auto insurance in the past because I have been in NYC working since April, and I was told no. Yesterday's rep told me about "storage" insurance for the car.

Spoke with Selena today. She was knowledgeable and very helpful. Took all of the guesswork out of me being computer illiterate... Thank you Selena!!!? Also car is almost paid off. I'm the first and only owner. Takes my worry away to know I'm covered.

I purchased the Car Shield about 20 days ago. The customer service and quality of the product are Outstanding. When I called the representatives were knowledgeable, professional and friendly. I highly recommend this warranty product for any vehicle that its manufacturer warranty has expired. You never know when you are going to need it.

Have not had to call in a claim yet but had to resolve some billing issues and the customer service was outstanding. I’m pleased to be a member and has and always recommend Car Shield to all family and friends.

The rep calmed me down, looked for and found alternatives, and resolved my problems. She was truly terrific since by the end of the call, I felt relieved and ready to continue with the membership. I would recommend her to anyone who is concerned about finances during this Covid emergency.

I am grateful for the polite and lively conversation I had with you. I need my order number. If you do not mind please. I have recommended your firm to a few friends, I pray they will use your service. My car is dear to me, I would be happy if it is back on the road and running well.

The reason why I'm disappointed with service is. When I was quoted the price. I was never about paying additional taxes. I was under the impression that it was the same as car insurance deductible. In the way you just pay the deductible and that's it.

I requested a paper copy for the agreement and terms. It took a few short days and it was received. The person who took my call was easy to talk with. Very obliging and polite.. Answered my questions and asked if there was anything further he could assist. Not at this time and we hung up.

I traded the 2011 Jeep Grand Cherokee in and got a 2021 Kia Seltos. Since I no longer had the Jeep, I wanted to make sure I canceled the coverage on it so I wouldn't be charged again. Thank you for covering my Jeep.

Excellent working with CarShield. They took care of the problem I had with my truck. I will continue to work with car shield and will tell other people about the great things carshield has done. Class A program. I have filed a claim today.

I was paying 89.99 a month and 100.00 dollar per claim. My car 2011 Ford Fusion SEL need a Throttle cover. Yet, CarShield didn’t cover it. What’s the point of having it! Rather than paying 100.00 as advertised, it’s had to pay over $400!!!

I received a notice that there was a problem with my account and my payment could not be processed. I tried about 6 times to contact the company by email, text and phone. They said I would be contacted within 24 hours. That never happened either. I just needed to know what the problem was with my card and I guess they have so much business they don't need mine. I will have to find another company to meet my needs.

Talked with Selina regarding the date to be changed concerning the withdrawal of the direct payment from the 19th of each month to the 21st of each month. Selina was very helpful and assured me that the direct withdrawal date would indeed be changed to the 21st of each month. Thank you very much for all your help.

The rep was so helpful and gave me a great rate!! I was not sure if I wanted to sign up but when they told me what was covered and how much my monthly payment would be, I just could not resist signing up. I feel more comfortable now that my vehicle is covered.

I have a well-loved 10-year-old vehicle that is in great condition. However, I know from my experience with a previous SUV that a vehicle can be perfectly maintained and things still break down, especially if you have a lot of powered features on it. For what it cost to have the power windows repaired on the previous vehicle I could have paid CarShield premiums for two years! CarShield was recommended to me by a neighbor who owns a mechanic shop, and I am forever grateful. I hope I never need to use them, but it's nice to know they are there.

Purchased a new vehicle and was helped to quickly update my policy. The lady was very nice and helpful. I was quite pleased with the policy and the rate I was being charged. Thanks and I cannot wait to use this service..

Previous card on file was cancelled due to some fraud activity. I received a text stating I needed to add a new card for payment, I was in Florida at the time without the card and asked if it was possible to wait until 9-8-2020 to renew my account with the new card. Veronica was very helpful with renewing my account with the new card, thank you for understanding the circumstances.

I'm very satisfied with my overall experience, the sales staff was outstanding and very good in what they do. I'm definitely glad I went with CarShield. I believe I made a wise decision. I will definitely keep Carshield. I would love to get more detail Infomation on your services.

I was driving when a spark plug came out of the head destroyed plug head threads of cylinder and coil pack. I was told that weren't gonna cover that. But when I got my n policy I purchased one of the best ones the gentlemen who sold it to me said any engine trouble I would be covered. I'm paid 100 bucks a month for coverage that I wasn't sure I could count on.

I have not had it long.... And I need a wildshield. They have already gotten my money and still don't know my claim number... And they have not even gotten back to me.. I really need a windshield. I was driving the other day and a bird hit my window.

Nothing found wrong after three days of inspection on my 17 year old car, even though I mentioned possible problems. Hank May's inspected but found no problems at this time, possible due to no driving for five months lockdown. NO ORDER FOR PAYMENT SUBMITTED.

Very bad experience???? Took my car to Chrysler. They told me they don't take CarShield because you guys don't pay and want to use old parts so now I'm looking around. I should be able to take my car to my choice not where CarShield tell me to take it????

Everyone at the time, were all respectful and cooperative, very helpful and courteous. I would very much like to bring my Versa back to CarShield. I apologize for leaving and would like to come back. Please let me know either way. If I need to check with some other company, please give me their contact information. Thank you.

I had enough numbers 60 days but only 230 miles since I got the policy. So being a Senior I had pay 1,732.54 to have my car fixed. This is a bad policy. I feel that my repairs should have been paid. Thank you, Geraldine **.

I gave three stars only because I had no experience with the product. I had it for only a short period before I sold the car. I thought the price was fair and I felt the salesman did a good job selling me the policy. Other than that I really have nothing else to report.

They really do pay for the parts and labor and at a low out of pocket cost to the customer. I will continue to use Car Shield and recommend them to my friends and others. Always be sure that you and the repair shop use email and not try going through customer service. If you do it will take you longer than you expect and make you very upset like I was. I was ready to think they were a scam, however it turned out that they do what they say they will do. Thank you Car Shield.

So far everything is ok. Service reps are real nice on the phone. Haven't used it yet but I'm sure I will soon. My car is 20 years old with 116,087 miles. It runs just fine but it gets over 40 below here in Fairbanks Alaska.

While my vehicle got fix and all it cost me was the deductible the time for a minor repair took a week. Good thing I was able to use another vehicle as your rental time wouldn't be long enough. I'm not sure if {I will stay with you guys.

My experience with CarShield has been absolutely abhorrent. After checking with them that the work was covered, I submitted a claim 0n Jul. 17th and got no response. After a couple of weeks I tried to call with no luck. Their call back system didn't work as explained. Finally got some at one of the other numbers (they seem to have several). They said an adjuster was suppose to contact me. NEVER HAPPENED. Finally got someone at the claims department (which is a different company??). They said, "One of your documents was blurry and we couldn't read it." So I scanned it and resubmitted it on 8/18 asking for an acknowledgement that they got it. NOTHING!! It is now going on 2 months with NO contact from them at all.

Dissatisfaction with the person I talk to when getting the diamond package. I thought it would cover my convertible top when the motor quit working. I'm a very dissatisfied customer. There were things that I was not told. There were things that was covered. They misleading people on TV too. They would let me talk to anyone until they got my money and told me after the monthly payment was taken out of my account.

I called in to Carshield and spoke with a customer service representative that helped me lower my monthly payments and keep the same plan. I thought this was very helpful and I would not mind telling my friends and family about Carshield.

Car dealership laughed when I said the word “CarShield”. $2600 NOT covered. Went to smaller repair shop — laughed when I said “carshield”. Spend a lot of money to be told NOT COVERED. Carshield is actually just a salesman. Insurance is through another company. Carshield could do nothing nor call and dispute the non coverage. Take your money and run. Truly a sham company.

The Representatives that I had contact with was excellent. Great service. Mr. ** was my representative. He had a great attitude, knowledgeable. Great sense of humor.. Explained to me all my options. The person that answered the Phone very pleasant and helpful. Great service. Thank You.

I was very happy with the salesman. You listen to me. Answered all my questions. He was very patient. I was happy with the service. Thumbs up???? I was so happy. I don't have to put a lump sum of money down. He explain to me that I could drop the service anytime I want and have it as long as I want so I appreciate it. Thank you very much.

A few different times in the process of my claim there has been a drop in communication and I have had to call in to get any answers or recommendations on how to move forward in the process. that's a problem because I do a lot for my family and for my job, and I only have one vehicle. Trying to be a responsible adult and get the problem fixed before it becomes worse is always my plan, but dealing with this company for the first time, after getting recommended to you guys as a quality company, has been stressful and fatiguing. Y'all left me out to hang and have now put me in a worse position than I was before. Thank you for that by the way...

I had called to cancel Car Shield because it just isn't in my budget right now. I wish that I could keep it but this is bad timing. The person I spoke with was very polite. She has a very good personality.

Customer service person was a joy to talk to and informative. Was able to explain the process on what needs to happen to next about my claim to get it going and get my car on the road again. She was contacting the next person in line to make the next move.

My experience was awesome. She helped me out in every way possible and yes I would recommend you guys. I appreciate the help she gave me. She answered all the questions I asked. She led me in the direction I needed to be in and I really appreciate that.

Your representative "Grace" represented CarShield in a professional and polite manner. She answered all my questions and followed up with an email. Such excellence is difficult to find in today's corporate world. I recommend CarShield. Their customer service is off the chart.

I was going to close my account but the agent made me change my mind. She gave me some option to fax my receipt in. I might be able to get some of my fee wavier that I paid out of my pocket when I took my car to get it fix and the people there said they dont' take Car Shield. I had to get a replace radiator for my car Chevy Sonic.

My representative was very pleasant and eager to help. I appreciate her pleasing personality as well. Recommending CarShield to my friends would not be a problem at all. I believe everyone should have it and it seems to be very affordable.

This is the first time that we tried to get information concerning my policy. There wasn't a long wait time on the phone and that was a good thing! Becky was very polite and professional! She answered my questions which were very helpful. Great job Becky!!

I was told that my plan covered the power windows. First the master window switch went out. Not covered. Then the window regulator/motor went out. First they said it was covered, then after I got it fixed they denied the claim and said it was not covered. Other than the window glass itself, which I know is not covered, the window switches, motor, and regulator is all there is to the power windows. So if you don't cover all the components of power windows, then exactly what DO you cover when you say power windows are covered?

The agent was very helpful and I felt very comfortable talking to them. It seems that every time I speak with someone it always end on a good note. The only thing I'd change in your policy is not waiting for something to break completely before you'll cover it. Sometimes a breakage could cause something even bigger to break. Just a thought.

It was an amazing experience... I would recommend a friend and continue to tell people about It. Thanks for everything and y’all will here from me in the near future. The real reason why I called back and renewed my contact with confidence is because of the way y’all treat people. It’s a beautiful feeling when you know that people really do care out here in the world. Thanks again for everything!!!

I made my payments and was informed that I am covered till 2022. I'm ecstatic. Thank you Carshield. You came through when I needed you, even though I was able to pay for the part needed for my vehicle.

Quick and easy. Understood reason. Needed to cancel due to illness and had to sell car as can not drive anymore. Will let others know of the experience I had and the great service I received when I needed it and how inexpensive it was to have the security of a warranty.

I called to cancel my VSC for my 2012 Chrysler Town & Country with no hassle at all. The agent was very polite and very helpful. I mentioned to the agent handling my call that as soon as I get my new vehicle I will contact CarShield for a new and another Vehicle Service Contract. He assured me of this cancellation and would send e-mail to confirmed of this cancellation.

Was in need of my contract number and got it right away without a long waiting or many questions. Was very pleased with the service. I would highly recommend the service. I look forward to long lasting relationship with CarShield. It make feel comfortable reaching out for help at any time when I needed.

I called this morning because my car has broken down. I had the pleasure of speaking with Rafaelle (Ray for short). He immediately alleviated my concerns about my vehicle. He was friendly and kind and made a stressful situation much more tolerable. He reassured me with his professionalism in handling my situation. He gave me the information that I needed and explained the process of how Car Shield works with my auto shop. He actually made this difficult experience enjoyable. He was a pleasure to talk to and I sincerely want to acknowledge his excellent service.

There was an issue with my payment. The representative quickly responded, found the issue immediately, and then help to bring resolve not only responsibly but also expeditiously. There was also great suggestion and instruction on how to deal with the same issue if it became A problem in the future.

The representative explain in great detail about my plan. I would recommend Car Shield to family and friends. Because this car is for my daughter, I want to make sure that she is covered if anything goes wrong while she is driving.

The customer service rep was very courteous and helpful. I was able to get a better understanding of the policy. The value is also reasonable and it helps me to feel comfortable should something unexpected happens. I am expecting to utilize the service for the 1st time this upcoming week because my check engine light has come on.

Had no work done. Customer service was always great. Selling my car. So I canceled my coverage. Thank you for all your help, and concern. Had no accident or problems with my car. I would tell anyone to get the coverage. It is worth the security of knowing your car will be fixed if needed.

Had work done on my car by Passport Toyota in Maryland. Submitted the statements from Toyota, I will admit after the work was accomplished. Was told by Car Shield that the submission should have come before the work was accomplished but to send the paperwork anyway and I did. I have gotten some positive feedback without any action to follow up by CarShield.

This was my first experience in using Car Shield with auto repairs and I was very happy with the outcome. When I purchased Car Shield I was hoping I did the right thing and after my first experience, I feel that I definitely made the right choice.

I LATISHA ** been with Car Shield since June. 107.00 a month which is a total of 321.00. I called in asking questions about my transmission NOT no complaint or making claims. I asked them what if it take some time for my car to go in drive. That's it. To be denied after they (Car Shield) finance company tell me to take my Car to a shop I got towed 200.00. They paid 125.00 and I paid 75.00. Again they denied me my service. NOW I HAVE TO PAY for towing again which is another 75.00. That's 150.00 total. I also have to PAY FOR THE DIAGNOSTIC. I AM DEVASTATED AND DISGUSTED. My car wouldn't crank because it needs a starter. If I put a starter on my car would go. BEcause they don't cover that on my plan but the other 3 they DO. I also need a water pump and timing belt. If I said anything about a transmission a month ago SAY OK FINE BUT I JUST SAID SOMETHING ABOUT A WATER PUMP.

I had to change debit cards from the institute that automatically processes my monthly subscription and had forgotten about the payment due date until afterward. I gave them a new temporary number and the rep said the account would be newly debited the next day.

Excellent customer service. Knowledgeable and answered all questions in a satisfactory manner. Thanks for this great service after a car's regular warranty is expired. Great price and items covered. Easy method to sign up and ability to have payment taken each month through auto pay.

Dealer and myself experienced extremely long waits on phone to speak with someone about status of claim. Service denied after many hours and days on the phone. However, customer service representative were very friendly and concerned about my issues and tried to find another repair shop.

Not a scam, great service, you don’t have to wait for a long time to talk to them. The price is very reasonable, I will recommend your company to all my friends and my client. I’ll have my husband switch to your company as soon as his old warranty is done.

I like the way your staff is so friendly! Everyone's been so nice. I hope I don't need to use the warranty but look forward to it if needed. It helps that my boyfriend referred me to CarShield. Thanks for your help.

You're Expecting too much from me. If you can't accept this, then I'm not doing it! My very limited income prohibited me from accepting your offer. I think it sounds like a very good idea for someone who can afford it.

I've never had a claim. I'm trying to cancel my contract which I signed up on Aug 6th. I no longer want this contract. I sent you a letter a few weeks ago saying I want my money back which you have never replied to. Again please cancel my contract and send my money back. Your telephone numbers are all screwed up.

Fortunately, I have not had the need to experience the great work of CAR SHIELD and its many personnel. I just purchased the product a few weeks ago. Prayerfully, if I ever have to use it, I will be totally satisfied!!

I had misplaced my contract and when I couldn't find my card my son called in for me. This was when we found out that there was no card and the representative said he would send out a copy of the contract immediately.

My bank account was disabled for a time. I called to discuss mail in payment for this time. It was handled very well and to the satisfaction of all. The customer service rep was excellent in handling this issue.

I called because I haven't received my paperwork on two of my five vehicles. Everyone was very helpful and said I should get my paperwork in about 5 days. Hope to get them by Wednesday of next week. I would highly recommend Carshield to anyone and everyone.

I hate all of you. You lied to me. Your salesmen pushed me into buying it, your gold star doesn't cover crap. The only thing it covers is motor trans and rear end. They don't go out on a Toyota for 300 miles. You took advantage of a 72 year old man who has just lost is wife to cancer.

Experience was awesome...everything was professional and enjoyable. Chris was very knowledgeable and helpful. I am pleased with the protection plan and I feel that I am in good hands. I will always refer Car Shield to friends. Thanks again Car Shield.

Representative Mike was very helpful. He explained everything about Carshield and how it works for me. He also explained how to use it and the different options on where I can take it if I ever have a problem with my vehicle.

The representative was very nice and very helpful. I saw a commercial [on tv] about Car Shield. Since I have an older car [2005] I thought that this insurance would benefit me in the future. I told the gentleman my concerns and he suggested the policy I have now.

Everything was good and we really like the service. When we get another car we will be call you all again. Thank you very much and we will tell other people about this service. You all have a good service and we will be back. Take care. BE BLESSED.

Person I spoke with was pleasant, and professional. Explained everything very well for anyone to comprehend. My experience was delightful and educating. There was nothing more that I could see that needed any other improvement. I like to thank you for my experience and I will recommend you to my friends and family.

I tried to claim an AC problem a few weeks ago and one rep said the part was covered so I took the car to Audi and when Audi called for coverage they were told it wasn't covered. I called and the rep said it wasn't covered as well. I'm not confident this company will easily fix my car when needed.

My first extended warranty service was not Carshield, I had no problems with the company, but someone at the dealership mentioned it to me, I don't remember the person name or job. When I got my 2nd Kia I got carshield, I am 85 and gave my car to my grandson and will pay for my carshield service for him.

I locked my keys in my car in my driveway. Service was excellent from start to finish. Everyone was very helpful & very professional. I highly recommend you service. They kept me well informed from the minute I called to the minute technician showed up at my home to get my keys out of my car. Technician was very professional & helpful. He knew what he was doing.

Need a new touch screen for my car and immediately was told I was covered! Now I’m just wait for the party to come in so I can get it installed. Customer service was fast and courteous to my situation!

Car never repaired as the parts didn't work and are never new parts. Always aftermarket. Tried to leave company. Was given a reduced rate but that still doesn't matter. Just feel like I'm wasting money. This company is not what I expected.

I am so disappointed with this company. I pay monthly for nothing. I will be discontinuing my subscription as of next month. I will not recommend this company to no one. My claim was denied. I pay monthly for nothing. Please have someone call me **.

Updated on 09/02/2020: Carshield responded to my vehicle repair claim immediately and approval was without hesitation. I also chose my desired repair shop. Job well done. Thank you Carshield for living up to it's name and placing my vehicle back on the road. Kind Regards Joe H.

My experience with Car Shield was wonderful! It took no time to get my concerns addressed. And my questions answered. The representative was friendly, fast and they take time to listen to your concerns and matters related to your car repairs and maintenance!

Truck has been in shop 1 week and still don't have authorization to begin work. Warranty only covers for 4 days rental car and truck has been in shop for a week and haven't been approved for repair yet. I have had rental car for 6 days already.

CS allowed monthly price to be lowered upon my request. We are not driving the auto for the last 5 months due to Covid. Wanted to drop plan but this lower monthly price now still make it a good decision to keep the plan. CS was very understanding and acted promptly.

Brittany in Customer Service was exceptional and was friendly and courteous. she really took the time to listen to my needs. Her manner was professional and she was patient and kind. She represents the Company well and assured me on my concerns of my coverage. Thank you Brittany!

There was some things that I didn't understand about my policy, but now I know it is all on me. You all showed me much care in my experience with you, it was awesome and thanks so much. Your patience with me was kind. They treated me as though it was their car and that they was the one that needed help. It was awesome. Even though my policy did not covered to fix my car, I must brag about you guys to all my friends. Thanks Kirk **