CarShield Reviews

Everything was good and we really like the service. When we get another car we will be call you all again. Thank you very much and we will tell other people about this service. You all have a good service and we will be back. Take care. BE BLESSED.

Person I spoke with was pleasant, and professional. Explained everything very well for anyone to comprehend. My experience was delightful and educating. There was nothing more that I could see that needed any other improvement. I like to thank you for my experience and I will recommend you to my friends and family.

I tried to claim an AC problem a few weeks ago and one rep said the part was covered so I took the car to Audi and when Audi called for coverage they were told it wasn't covered. I called and the rep said it wasn't covered as well. I'm not confident this company will easily fix my car when needed.

My first extended warranty service was not Carshield, I had no problems with the company, but someone at the dealership mentioned it to me, I don't remember the person name or job. When I got my 2nd Kia I got carshield, I am 85 and gave my car to my grandson and will pay for my carshield service for him.

I locked my keys in my car in my driveway. Service was excellent from start to finish. Everyone was very helpful & very professional. I highly recommend you service. They kept me well informed from the minute I called to the minute technician showed up at my home to get my keys out of my car. Technician was very professional & helpful. He knew what he was doing.

Need a new touch screen for my car and immediately was told I was covered! Now I’m just wait for the party to come in so I can get it installed. Customer service was fast and courteous to my situation!

Car never repaired as the parts didn't work and are never new parts. Always aftermarket. Tried to leave company. Was given a reduced rate but that still doesn't matter. Just feel like I'm wasting money. This company is not what I expected.

I am so disappointed with this company. I pay monthly for nothing. I will be discontinuing my subscription as of next month. I will not recommend this company to no one. My claim was denied. I pay monthly for nothing. Please have someone call me **.

Updated on 09/02/2020: Carshield responded to my vehicle repair claim immediately and approval was without hesitation. I also chose my desired repair shop. Job well done. Thank you Carshield for living up to it's name and placing my vehicle back on the road. Kind Regards Joe H.

My experience with Car Shield was wonderful! It took no time to get my concerns addressed. And my questions answered. The representative was friendly, fast and they take time to listen to your concerns and matters related to your car repairs and maintenance!

Truck has been in shop 1 week and still don't have authorization to begin work. Warranty only covers for 4 days rental car and truck has been in shop for a week and haven't been approved for repair yet. I have had rental car for 6 days already.

CS allowed monthly price to be lowered upon my request. We are not driving the auto for the last 5 months due to Covid. Wanted to drop plan but this lower monthly price now still make it a good decision to keep the plan. CS was very understanding and acted promptly.

Brittany in Customer Service was exceptional and was friendly and courteous. she really took the time to listen to my needs. Her manner was professional and she was patient and kind. She represents the Company well and assured me on my concerns of my coverage. Thank you Brittany!

There was some things that I didn't understand about my policy, but now I know it is all on me. You all showed me much care in my experience with you, it was awesome and thanks so much. Your patience with me was kind. They treated me as though it was their car and that they was the one that needed help. It was awesome. Even though my policy did not covered to fix my car, I must brag about you guys to all my friends. Thanks Kirk **

I was calling to cancel but talked to rep and decided to keep for a little longer. This seems like a really good deal. I like it just have to pay for it. Customer service rep was very good. I really like the idea of this service.

When I asked about the coverage they explained everything in detail about it. I would recommend Car Shield to anyone with a older car or used car that was just bought! The price is great! For everything the plan covers.

My experience was a very good experience with Shelby. I was going to cancel my policy but after talking with Shelby, she was able to convince me that I would be making a mistake if I cancel so, I continued with Car Shield.

I am VERY PLEASED & HAPPY that Car Shield covered & paid JP Automotive $638.39 of repairs needed on my 2005 Jaguar SJ8 this week!!! My cost, including the Deductable, was only $239.09!!! This claim was paid after recently purchasing the Car Shield Contract on 7/7/2020!!!

The young man and young ladies were wonderful a real joy to interact with. I expected to encounter ineptness but I was pleasantly surprised. They were confident, friendly and very professional. May, Ally and Justine made me feel like I was important and not just a voice on the phone. Thank you Car Shield and thank you Justine, Ally and May.

Been waiting for 2 months for a AC compressor. I miss my family trip to see my grandparents. I am not happy with the service. I been crying everyday to get a call or email. No one call or anything. I am not happy at all.

I was going to cancel because Nissan would not accept Car Shield; stating that Car Shield takes to long to process and approve claims. But Steve (I think that is his name) took time out to explain the competitiveness with companies and convinced me to stay with Car Shield. He is the best.

I believe in CarShield to help with repairs on my vehicles when are problems. CarShield replaced a transmission in my 2007 H3 Hummer. I have 3 vehicles on a CarShield plan. Whenever is a breakdown CarShield is on your side. They will be there when you need I’m most. Try CarShield. You will be glad you did. Just for a minimum payment each month you can be protected by CarShield????

In July Car Shield had an error in system. Phillips Chevy did everything to try and get my car repaired in a timely manner but the adjuster would not authorize my car for repair. I called car shield every day for two weeks four and five times a day and still nothing. I was out of $900.00 because one customer service said I was covered then another said the same thing but the adjuster told me my car was not covered so now I have one big headache. But in the end I paid the money and my car is now fixed. I still will tell friends and family and coworkers about car shield. I have got 20 of my family and friends to sign up on carshield in the last two weeks so I am happy with the results from carshield now. Thanks so much. Todia **

My rep was very courteous and was able to help me with my questions and concerns. Everything went very smoothly. I haven't had the opportunity to use the service yet, but by the brief experience that I had, I'm sure the process would work very well.

CarShield seemed GREAT from outside, their salespeople were aggressive and truly sold me a dream. They sold me the DIAMOND PACKAGE and told me "EVERYTHING" is covered as if brand new. I asked them for a list of items NOT COVERED. He told me there is NO LIST because it is our best coverage. 8 months and over $700 later in monthly payments, I had an issue with my sunroof, brought to dealer, they called Carshield, --it took 2 days to get thru to them and then they DENIED it because it was not covered. I called to see why.... NO ONE cared, they said "it's not covered". And showed no empathy whatsoever. When I requested to cancel--they did so immediately---not even a attempt to try to save me as a customer. NEVER BUY FROM THEM!!!!

I was Very Happy and Impressed by the CarShield Sales Representative, Sean **, who helped me today. Sean ** was very helpful, informative, friendly, pleasant and extremely patient with me on the phone today Wednesday, 8/19/2020. I am a retired and permanently disabled Paralegal (paralegal for 31 years) so with that being said I had lots and lots of questions for Sean but he was really good and was able to provide all the answers to my questions and he eased most of my worries about signing up with CarShield hence me moving forward and purchasing a Platinum Plan with Carshield because of Sean **'s Excellent Sales and Customer Service.

Rattling sound (passenger side), while driving my vehicle; took vehicle to Cadillac dealer; was informed some parts needed for repair is not covered. Repairs would cost $1400 + $100 deductible. Don't understand why, since I have the platinum coverage. I also plan to get 2nd opinion diagnosis of the problem, since dealer rep's opinion of Car Shield was Not Good and did not speak well of coverages. The diagnosis is questionable.

Rick reached out to me because my debit card was canceled by my bank due to a bank merger and this caused a multitude of issues. He updated my new information in your system. Read my feedback submitted on 8-19-2020.

I just sent a response regarding my experience with a Car Shield service rep. Just to summarize, Michelle was very helpful, understanding and a pleasure to work with. She is the reason customers want to speak to a person rather than a program.

All the right answered I received was what I needed to know. I informed my daughter about it and she sounded and to let her husband know about it. I let him know that I like what they was said sounded that he might be interest.

For the last 2-3 weeks my vehicle was on hold for response from CarShield/American Auto Shield. Talking with Mr ** gave me a positive out on my vehicle being serviced, it needed confirmation from CS/AAS to proceed with the work being done. THANK YOU Mr **! BE SAFE!

I called about a claims where I broke down at night 2 hrs away from home and had to pay $102 hotel for the night and next day vehicle needed a new alternator. A covered part and paid another $470 out of pocket for the part plus labor and that was 5 days ago and haven't heard from CarShield since about the claim or reimbursement of the cost. So far the experience doesn't look good.

I was very pleased with the customer service representative who understood my problem and resolved it with great efficiency. I have had other extended warranty policies in the past, and can say that Carshield is far superior. The coverage is good, the price is fair and the customer service is excellent.

Honda called 3x to report my car was being repaired. They tried to report on my behalf. I had to pay $108.76 because Car Shield wouldn’t respond. Honda 229-431-3373... I need to know what to do to be refunded. Please call me and let me what to do now and with future claims.

I had my truck repaired at a dealership and they said it was not covered and it should do have been. I contacted CarShield and they made good on payment and sent me a check to cover my cost. A great company and good to do business with. I would recommend this company to everyone. Thank you.

I was returning a phone call I got from CarShield about the account for my 2018 Honda CRV. It took me several calls to get a representative, but the one I finally got was extremely helpful. The situation was resolved.

The Car Shield associate was extremely patient and very helpful with assisting me with my overall contract information. The young lady helped me with my contract levels on both vehicles, my 2013 Ford F-150 and my 2011 Mercedes GL-450. She also explained the different contract levels available on my vehicles. Overall, she was great help!

They handled it quickly, had to wait a bit on the phone. But it was handled effectively. I don't have any more info because I'm a new customer and do not have any past problems. There hasn't been enough time yet, thank you.

Carshield would not cover the problem for the transmission, when I bought the warranty the sales person described the coverage as covering the engine and transmission but not any part outside these two. when I took the car to the shop and there was issue inside the transmission, Carshield said there are few parts inside the transmission that are not covered which it did not cover the issue that I had.

Cory sounds very nice and helpful in explaining to me about the coverage for my car. He's knowledgeable and has a very good customer service attitude. He is not rushed and patient in telling me about my policy. Good sense of humor. Thanks, Evelyn **

EXCELLENT. Perfect for 2004 Nissan Quest. I had a problem with my alternator and it was fix. Thanks for being there. Your company is the best and thanks for being there for me. I can't wait to to tell my friends and family member about your company.

I understand now & it's all good. I'll take care of the pre existing issues done down even though I was off by 3 days. I'm gonna have it towed to Firestone. Like the nice receptionist that I spoke with that calmed me down & professionally explained the problem & I accepted my responsibility with the help from CarShield for affordable prices to get it repaired at the 1st of September...

I found the enrollment process efficient, minimally time consuming and all around pleasant. I would highly recommend CarShield to all my friends without car warranties. I am a past customer who has re-enrolled following excellent service on my sole experience with car shield replacing my broken air conditioning.

Car shield is very very professional and on point. Whenever I needed their help they was there and I recommend them to all of my friends. They are number one. The best. Thank you car shield. I didn't have enough money to cover the cost and car shield step right up to the plate. Thanks again.

Light on dashboard will come on and said that the oil pressure is low. You should take car in to dealer and have this check out. So I took the car in to the dealer to have this check out because in the message said turn car off. So that what I did.

I cancelled the policy because I sold the car. The Lady that I spoke to was OUTSTANDING!!! No more words to add. Requiring 200 words only makes someone not want to complete the survey... However I am taking the time since the Lady I spoke to was OUTSTANDING!!!

My experience was great. They worked with me about the payment that was going to be due each month. They also moved my payment so that it would be on my payday which was great for me. I have been telling people about yall that I think it is a great deal.

Answered the phone very quickly, didn't try to sell me anything. She was very pleasant and spoke very clearly, would like all service companies to act and speak like this. I have heard a lot of bad things about Car Shield but after speaking to this rep I will not believe the bad news I see and hear.

It has been 1 week no action on my car.... I’m in the DARK...no contact...very difficulty to know what’s happening. I use the car to do my job, but so far I’m very unhappy. I'm using an Enterprise rental car which you got to pay..

I have called American Auto Shield and email American Auto Shield to have my car repaired. They have not responded since 10th of July 20/20. Also I had the dealer Boulevard Cadillac ln Johnathan Avenue Signal Hill California 907 five five phone number is** Mike and he also tried to contact them. Buy phone and also put a claim in. Buy email address.

I was pleasantly surprised that I was able to get a better price with CarShield than the current coverage provider. I have heard the tv ads for CarShield and they sent me a letter to give them a call to check on coverage. Very helpful.

The experience was very good. I think all people with a older truck should have some form of protection because things will happen. CarShield was my pick to use because they are rated the best in the field of vehicle protection.

I tested Positive for COVID-19 and sales rep was really polite and help me with my needs of my payment plan as I will be out of work for a while now as I appreciate how sincere she was with my situation.

The car repair sent several emails no response, I called several times to the claim department over an hour to wait, and suddenly disconnected, I was over 1 hour with Corey until he was able to resolve, it was after 5PM, and I will know today 14AUG2020 if is resolve.

Already provided in the previous statement. Kevin saved the day. The first two agents should be fired for being rude to a customer. They hung up on me twice. In the end my experience was great but had been tainted by rude employees.

Customer service representative was very knowledgeable - She was able to provide an alternative solution so as not to cancel policy. This is a new policy I will have to wait and see how beneficial it is to have made the sacrifice to take out this insurance.

Dyreanna (badge #: **) was delightful to talk to! She was exceptionally helpful, friendly and professional. having employees like her speaks volumes to the the type of character the company employs and I truly hope the company recognizes her value, talents, personality, knowledge base and provide growth and advancement opportunities. Happy employees keep happy customers!

We’ve had this coverage on two cars and CarShield has been great. They replaced the whole radio system in our Equinox because the CD/DVD went out. We’ve recommended CarShield to my daughter, brother in law & his brother. They all joined in.

I couldnt believe how low the cost was for the platinum plan. They accommodated my needs with my existing tow coverage, adjusting their price to what I needed. I already recommend purchasing any coverage when buying a used vehicle just to have peace of mind knowing that if I have any future problems CarSheild has my back.

There was no problem. Very courteous and helpful answers all my questions. I didn't have to wait to be connected to a customer service rep. Very pleasant and helpful. She started by asking me how I was doing and how was my day going so far. I would recommend my family and friends.

And never get to talk to anyone if I was broke down on I 95. Waiting for service. Think I be sitting there for days. I will not pay for that kind of service. I want my money back. No way do I want to deal with this company **.

The only thing I have experienced is all the calls and text about my bill. I told your account people that I get paid once a month on the 2nd Wednesday of each month. So that's why sometimes I'm late on paying my bill. So I'll call next time when it's due to set up payment.

Had A/C blower motor and module replaced on my 2012 Chevrolet Silverado on 7-21-2020. I emailed all the invoices and receipt for the amount I paid on 7-22-2020. I also sent an email this past Monday 8-10-2020 asking when I might be reimbursed what I have coming. I haven't received anything in response.

If you say you would cover components and then you go to the repair shop and to your surprise you have to pay for all the repairs. Then when the repair shop calls the phones don’t work to get the repairs fixed. So what year does the vehicle need to be for everything to be covered because obviously old vehicles can be covered unless you replace everything before you get any type of warranties to actually be covered.

Multiple attempts at calling service area for claim clarification/assistance. NO ONE available to take call 2 weeks now... One hour wait time due to 'system outage' (two weeks in a row??). UNABLE to leave voice mail & phone prompt offering to return call not working. First claim attempt and TOTALLY dissatisfied.

I called Car Shield today to inquire where the transmission came from that was put in my 2012 Buick Enclave. Brandon was the customer service representative that helped me. He was very friendly, kind, patient, helpful and efficient. Thank you, Brandon!

The agent was congenial and very helpful in setting up and completing the process of enrolling in your protection program. He was courteous, respectful, knowledgeable, and professional, which gave me immediate peace of mind. I look forward to enjoying the coverage and service that Car Shield has been praised for.

Saw commercials all the time. Then more and more people signed on. Did some research and turned out to be all true. Thank you Carshield. Proud to be a member. Enjoy telling people I know and meet about carshield that it is actually legit. And worth every penny you spend. I know some everyday people that would love to be in a commercial.

Very helpful and understanding. Hopefully a good safety net when a car needs a lot of repairs in the future! It's good to know I have coverage for huge car repair bills that can happen buying a used car. Sometimes we don't have enough emergency money and need transportation to get to work.

Very pleased with the help I received today. Very polite and knowledgeable. Thank you. He made the wait on the phone not so bad. My problem is solved and he made a way for me to be able to keep my plan, which when I call had no intention on doing. Again Thank You.

I am a Disabled Vet and your company really took care of me, by giving me the best rates and discounts. Your representative really listened to my concerns and went above and beyond my expectations. I can't thank you enough for the kindness and patience you showed me, because I have a hard time explaining myself sometimes, from the automobile accident I had years ago. Thank You all!

My experience with CarShield was totally professional. I was nervous in the beginning in the but my representative took his time and got me through step by step at the end result. Very happy because CarShield was very professional with the service.

I am greatly appreciative of the help I received this morning from Charis. She exemplifies what customer service should be. I hope to engage other companies with the same level of respectable customer service. I am a long time CarShield subscriber and I would recommend this service to anyone who need extended care for their vehicle. Thank you, Charis!!

Spoke with **. He was very personable and answered all my questions. I have a 2007 Ford Edge SEL with 75,446 miles that has been perfectly maintained. This will guarantee I will have my Edge for many, many more years.

Been trying to get in contact with someone to find out if this warranty will pay to have the headlight on my car fixed only to be put on hold forever and no one answering the phone. The coverage sucks. At least let me know something.

I just wanted to say Ivan did an AWESOME job in communicating with the repair shop. He was able to complete all tasks for me that made me comfortable with all aspects of getting my vehicle repaired. I feel truly confident as a customer with Car Shield.

Had problem with filing claim. Finally, Worked out. Service advisor had problem of receiving payment. I had to pay out of my pocket. It was back and forth with Firestone and CarShield. It did work out today. Representative from CarShield talked with me. I'll be receiving reimbursement.

My name is Samy **. This has been the worst experience that I have had to deal with. IT started last Tuesday. I have call and call the place where my car is. They have call and call. No one answers the phone. I can't I can't get a rental and then I finally get someone to answer the phone and they tell me I have to call this other company and then the same situation over there. No one answer the phone and then I send a email and they say 24 to 48 hours. It's been since last Wednesday.

First of all I want you to know these are all facts. I purchased the best plan that CarShield's have. After getting the run around for two weeks. They denied my claim which was clearly states in the policy. I ended up having to pay $1300 out of my pocket and my car still wasn't fixed. It's a scam and if you don't want to be upset and disappointed. PLEASE listen. STAY AWAY. If I could give it zero stars I would. This is just a piece of everything.

The help I got from customer service was outstanding. I got my payment done and was able to get my new payment date change to a better date and I was told about my sever plan. Thanks to your customer service person. Thank you.

I've had a great experience with CarShield so far. I have a European car and repairs on anything electrical can get very expensive. You can't put a price on peace of mind. Knowing that I'm covered if anything should happen is great. Customer service has been excellent as well. I'd highly recommend Carshield to anyone.

Your reps like Ray are great. Your hold times are crazy and email responses are non-existent. Your return for customers is not good. Call us back! Don't leave folks in limbo. If you do have what you need... call the shop. We call and you keep us holding or don't answer.

EXCEPT for the long wait time. ALL was great..!! Customer service went out of the way to get the answers I needed to continue process. When they needed to place me on hold they were very apologetic for a wait time and thanked me for doing so.

You didnt have any problem changing my due date, and you understood why. I had it first arranged for the 1st of each month. It caused a problem with other bills I had. Thank you for your understanding and courtesy.

I am very happy and I will recommend you all to a friend and a family member. My problem was taking care of quickly. The person that I talk to help me very well and they were very nice and they took care of it quickly.

Have been waiting for one week for someone to call the shop where my truck is at. I call every day and the shop also calls. The shop leaves messages and no one calls back. The waiting time for customer service is long.

My repair center sent in a claim on Mon Aug 4th by e-mail around 8:00 AM central time. No response. I called your claims number to information on the claim. I was told that a claim could not be found in the system and I was transferred to Car Shield. No answer, I then left a message. No return call as of today. So I am not pleased about your service.

Great company. Claims just hard to reach. I have two car in a contract. Car shield was highly recommended by friends. I have no issues when speaking to phone representatives. I start with the company over a month ago. The monthly price for two cars I think is a very great price compared to other extended warranty services.

My car has been in the shop all week. Me as well as the repair shop talk with claims and my car is still sitting in the shop. Can you please call me and assist me **. I also put the repair shop info at the bottom so that my truck can be fixed. I have to take taxi and Uber to work. Me and my wife. I just want to drive me car. That's all. Can someone please get in touch with me as soon as possible? Thank you.

The lady I spoke with was kind and respectful, she understood what both her and I needed to do in order to solve the problem that I was having. With her great help I was able to get the answer I needed.

Car has been in almost two weeks waiting for claim people to check it out so they can fix the problem and I can have my vehicle back without a car for all that time and no return CALLS TO PEOPLE THAT ARE FIXING THE PROBLEM,

I was going to cancel my warranty with Carshield and purchase a warranty through my credit union because There were things that I thought were not covered under the car shield warranty. After speaking with the representative at Carshield and she went over the coverage Carshield coverage was the same as my credit union so I continue making my payments to Carshield versus paying a large amount of money up front.

The girl fixed the problem I was having with your auto that your auto pay by phone caused. Which the last girl did not fix. I am not very happy with your auto pay by phone. I used it once and it took off the wrong 4 cent too little and then I received over due notices twice. Finally the second customer service girl fixed it. Which I thanked her for doing her job.

Customer service is very helpful when we have a question. We have not had any vehicle issues/breakdowns as of yet, we love the peace of mind knowing that we can count on you. This is a wonderful opportunity for a vehicle owner.

My vehicle has been in the shop since July 22nd with transmission problems. My warranty covers that problem but trying to get a straight answer from them has been an adventure. Come to find out nothing was ever filed. Both my repair shop and I have tried to call them and not once have I gotten an answer on what was taking a while, after talking to someone on Wednesday Aug. 5th I was finally told no one ever started a claim.

Helpful and easy to work with. The wait time is long today and I need to know if something is covered in my contract. But in the past we have been nothing but happy with the coverage we received from CarShield.

My experience with Car Shield has been a good one. Though I found I had additional coverage on my extended warranty I am glad to find that there is a program offered by Car Shield that would have served my needs if necessary.

I would like someone to contact me on the specifics of contracts **. I took my Hyundai in to be worked on this week and it took three days for somebody to get back in touch with My mechanic and was very rude to them and said it was their job to explain my contract and hung up on him. There seems to be a mileage discrepancy and also the pier it before the contracts would become effective. If this is the case then why did I pay you $300 for the three cars last month when you’re not gonna honor them. Please give me a call after 3 o’clock Eastern Standard Time on Thursday, August 6.

I only had them for a few months but the salesperson was very friendly and helpful and when my new car warranty runs out, I will definitely use them again. I'm sure they take care of things just like their commercial says.

You see so many getting scammed from TV promos to phone calls, it's hard to make decisions on a product. I like to research. This company is in the top 5 for extended auto warranties so, I am making a leap of faith! Thanks for the research assistance!

Updated on 08/28/2020: Carshield is not a good company! After waiting over a month to even get a claim going, our claim was denied. They claimed it was from poor maintenance but they never even talked to the service department where our vehicle was maintained, may I mention the only place our vehicle has been from day 1 of purchase and where it was purchased from. We have spoken with several supervisors today that treated us like we were nothing! The Service center requested for the adjuster to call them but all everyone tells me is to take it to arbitration....WOW.

Had CarShield for one year. Tried to use them once. Was told item wasn't covered. Continued with them for over a year. I then purchased a new car with everything covered. I called and cancelled my car shield. Several weeks later my 99 dollar payment was taken out of my account. I called and after being on hold for some time and transferred several times. I was told it was an error and my money would be refunded in 20 days. We all know it doesn't take 20 days to credit an account back. Hoping I won't get charged again next month. Very disappointed they played this game on returning my funds. They have had theirs every month for 14 months!!

I called to cancel my CarShield account and to stop automatic recurring payments. Dolores was very helpful and professional. She had a very pleasant attitude. I am getting another car today. I will no longer benefit from continuing my CarShield account.

I was told that the engine & transmission was the only items serviceable. When the mechanic called about the resealing needed for the engine the claim was denied. Awaiting a call before seeking legal representation. I reached out to receive guidance and each time I was placed on hold for over an hour before someone answered my call. When the mechanic called the system had be hacked & records were not available. I would really like to speak with someone regarding this matter. Thanks in advance.

Prompt and effective. Transaction was smooth. The agent was courteous and polite. The initial wait time was longer but it all worked out in the end with no hassle car repaired. The tow came promptly. There was is communication in the initial contact. Overall I give the agent 10.

This is the worst company I ever have deal with, it my first time with this company, still try to put in first claim, you can't talk to customer service, but they always have excuse for their phone service, not working, tell told me to put claim online, put some question only dealer knows, I gave them dealer info, name, etc, dealer call today and he still can't get through, so they can fix my car,

Very satisfied with Car Shield. The price is great. Very helpful services. Knowledgeable. I look all over trying to find a place that was reasonable. Thank God someone told me about you guys. You're great. I would recommend Car Shield to all my friends.

Representatives all very helpful with Chris and other were always willing to answer my questions and any other concern I had. Very well oiled machine of workers you have there at your customer service location. That is all of my feedback to your questioning.

The agent was knowledgeable and accurate. Very pleasant and informative of the various account options available. She reviewed all the coverage details of the Diamond package. Which was the plan I had previously selected as it covers most all mechanical failures but especially because it includes high end electronic failures and roadside assistance and rental car coverage. Can't beat that! Not to mention the $100.00 dollar deductible and any service provider you choose so long an ASE certified. I would recommend Car Shield to others even after having used other extended warranty providers with other vehicles. This is probably a part of a great process that I have enjoyed the least.

Please read my previous notes regarding my experience. It has been almost a month and I have still not been reimbursed $80 for my rental car which I got the approval for. I waited almost 2 hours at the Ford dealership for your payment. It never came, so I paid out of my own pocket. I still have not been paid.

I wanted to change my payment date. The customer rep was very helpful with explaining and following through with my request. The issues were resolved with quickness and efficiency. I would refer my friends to CarShield if they are looking for a way to cover their car after factory warranty has expired.

The customer service agent was efficient and friendly. He solved both of my problems quickly and professionally. It was a pleasure to work with him on the phone today. He was able to change my payment date for me. It is now on a more convenient day of the month when I have money available.

The person who handled the call was very informative and answered all questions I had. He was very professional and understood most of my questions. He explained everything that I needed to know and how it works and should be handled.

I'm a new customer. Have not had a good or bad experience yet! Looking forward to the experience with you guys. Have only one car for right now. Just paid this car off. So needing help to keeping it running in tip top shape!

I plan to tell my family and friend about CarShield because this is a great company. Thanks for this great experience!

Keisha was doing her job well and I was 100% satisfied with the resolution. She represented herself properly and tried her best. I appreciate her help in resolving my issue. She was clear and concise and she explained what needs to be done. I recommend her for a raise. Thank You very much.

Great service. Thank you very much. She was very nice on the phone and found everything that we were supposed to find. Again thank you. She also took her time and what to look for and that was good very good service.

Great customer service skills of the person who help me today. She was very friendly, helpful, knowledgeable and soft spoken. I really enjoyed the conversation and I look forward to calling again if needed. I wish she had a direct number so I could speak with the same customer service person so I can get familiar with one person over the phone. It was just a great customer service experience. Thanks.

In appreciation for transferring my coverage from my totaled vehicle to my Ford Explorer. I look forward to our future together regardless of this vehicle or the purchase of a new vehicle. I thank you for all that you do for your customer relations.

I happened upon this vehicle with very low miles and set out to find the best coverage when I found CarShield. They offered as good a coverage as anyone else and negotiated the perfect deal for me. Now I have peace of mind and can enjoy my new car with confidence that if something does happen, I am covered.

The young woman was very nice and well informed. Didn't have to wait a long time to get the coverage that was best for my car. l was told about the survey and l agreed to take it, also asked if l would get information in the mail. She said yes. Also said my deductible would be 100 dollars. So I'm just waiting for my paper work to come in the mail.

I took my car to the dealership to have my passenger window motor fixed. The dealership tried calling for 3 days and got put on hold, I couldn’t wait any longer so I paid for the repair. I have been trying to call for 4 days to get reimbursed for the repair and I get put on hold.

Contract is misleading and the customer service reps only care about making a sale and not helping with problems. It takes too long to reach a rep. I'm going to cancel my contract tomorrow morning. Not Happy With The Company At All.

The representative was very helpful. I'm experiencing warning light on the dash of my hybrid car. I cannot bring the car to a shop till Monday when they open. I was inquiring about a rental car if this takes all day (I leave an hour+ away ) Or more than 1 day to diagnosed and fix. The rep. Was very helpful explaining the process to me. I'll find out Monday what's going on???

When starting the account for my father Anthony, my father was very unhappy at the fact that there was not going to be a bill getting sent to the house every month. My father is a 75 yr old man who is very set in his way of paying his bills. He does not want the bill taken from his bank account automatically. He even said that is he cannot send out a check every month that he does not want to have a plan with Carshield and I had to convince him that he should keep it.

Never have got to use this but from what I understand it will be great. Never knew you existed. So if I need you I have no doubt you can fulfill it. I've already referred someone. Hopefully she won't have to use it.

When I set up my services I overquoted the mileage for my vehicle by 8 thousand miles! They were able to help me correct it quickly and easily without any hassle at all! The hold time was expected to be longer than it actually was. I was quite pleased at how quickly the whole process was!

When the dealership called to start the claim they were told the repair was not covered. When I purchased the plan I was told I was covered from bumper to bumper with the exception of normal wear and tear items like the plastic components. When speaking with the representative I was told to refer to page five of the contract which refers to after market sunroofs of which I do not have. When speaking with the representative he was rude. I was told I would be assisted in finding the parts at a lower cost. That has not happened either. I believed what I was sold and should have believed what I was told apparently. And I want the contract canceled immediately like I told the representative when the claim was denied and I am still being charged.

When I asked questions..my questions were direct and frank. They're respond Kindly and very confident with answers. I will recommend for the senior citizens and are disabled like me. That have a hard time at keeping up with most conversations. They were very patient with me..

Help with misunderstanding billing status. I had been told by Mepco rep. that I could change my billing from auto to statement, which I never rec'd prior to call telling Me that I was late making a payment, which resulted in late payment fee of $20.00 being added to my monthly payment. Fortunately I spoke with Charis and Brittany who both were very helpful by letting Me make up that payment while on the phone but couldn't eliminate the late payment fee. They both are a credit to your customer service dept., and made a bad situation into a pleasant experience with a few laughs too.

This experience was a followup call because I was disturbed to find out that I had to pay out of pocket for roadside assistance due to me not receiving my registration and plates due to COVID. Due to the pandemic, I have not received my registration and plates. It has been almost 8 months since I bought my car. Yet, I have not received anything. So, I was told that I could not receive coverage services because I did not have my license plates. But, Shelonda checked the facts and found out that information was not true. She even offered to refund any money that I had spent on roadside assistance. Although, I was a little perturbed with the previous service call. Shelonda made up for it with her superb service.

I love the people who help me on the time that open my account and when A-day close my account they're friendly and good job guys, Don't give up. Keep doing what you love. Thank you very much for your help..

Towing $50 --Do I get a refund back. You did a good job helping me out. It was towed to Kia dealer and they didn't find anything wrong with it. So keep up the good work. I will try to get more people for your Insurance company.

I had a problem with some of the workers talk terrible and I also had a problem with your company taking Mr. ** payment 2 times in which it cost me a overdraft in my account. And the problem is still not settle after talking to one of your top boss.

Will try to make story short; researched through my coverage policy to find out if issue with truck I was experiencing was covered before I even took the first step toward having dealership take possession & replace malfunctioning parts. Took me a total of 4 phone calls over about 2-3 days just to find out if part(s) "SHOULD BE" covered. No definitive answers were obtained. I decided to move forward with 98% assurity rate that they were. The issue was not so much with Carshield as it was with A.A.S. For those of you who don't know what a.a.s. stands for, its American Auto Shield. This is who you get transferred to when you have an issue. I guess I missed that part when reading over my plan coverage. Anyways, this was where the nightmare really began!

Carshield warranty ok if my vehicle was newer. I purchase a gold warranty. I had a cv axle leaking. I thought it was cover under my contract I purchase. Sales person told me all parts were cover. So I brought my vehicle at dealer. Told them what was going on with axle. They call Carshield and told them it wasn't cover. Well they have a contract call stand alone gasket leaks. Not cover. That what made me cancel my warranty.

I wish that CarShield informed me early about the phone problems, because my car was in the shop an extra week while waiting for CarShield to approve the service. Besides that issues I am glad that I have purchased CarShield after the transmission failure on my 2007 Mercedes GL450 which cost me over 3000 to repair. This service saved me over 1500 on my wife’s 2011 Acura RDX. Thank you CarShield.

Had bad day with trying to get thru. Held phone 3hrs. Was rudely treated. Couldn't get help. Got car in shop and no one will work with the repair shop. Not a happy customer. Have sent 15 new customers to them. Wish I hadn't if they're going to be treated like I was. Bad communication. Poor phone service. Claims too hard to get thru. Extremely long wait time to talk to someone who is not very helpful. Disappointed.

I was extremely pleased with my representative: He made everything super understanding and patiently proceeds into offering the best plan & most convenient & affordable rate for my Car Shield policy. I would happily recommend this policy to everyone who has a vehicle.

My experience has been mostly positive, I have always used the Chevrolet dealership to repair the Corvette as it was a 60th Anniversary edition (2013). As such it had every option available, which necessitated having Car Shield to protect me. Which you have done very comforting knowing that your maximum out of pocket was your deductible amount.

Cristina was very professional and caring on the phone. She told me exactly what I needed to do to cancel my contract. I'm contemplating starting a new contract on my other vehicle. If I do re-write it will be because of your great company and for people like Cristina. Thank you, Charles

I understand the first week my car, at Firestone AutoCare. Due to the COVID-19 virus everything was flushed even personnel working from home. During this week Firestone Called many times according to John the garage manager. It was hard to get an return call. Week two return calls again difficult according to him. Wednesday of the second week I paid the bill. Have yet to find out if if the coolant Valve and hoses Are covered, coolant flush. I am hoping my other dealings are better than my first. I ask for a copy of my Gold plan be sent to me.

I have been trying to get the status on a filed claim for two weeks and only today did the lovely customer service rep help me get things resolved. CarShield started off great but recently, they have not been efficient.

I called to verify that you had received my mechanics claim form at 12 noon after he sent it in by 9:45 AM. After waiting on hold for 2 hours I was brushed aside by the rep and told that no claim had been received. Then she said that so had to speak to the mechanic and I tried to connect her but she hung up. I called back and your auto attendant says that if I give them my phone number my spot will be held in its place. I then tried calling back and could never get thru to anyone, so I called from a different number and I was on hold for 4 and a half hours. And while I was on hold I sent two emails and called customer service again and was told by Frank to pay for my car and submit a claim for reimbursement. I think you are a scam and you are ripping people off. You seem not to be concerned at all with helping people but only taking their money. And that's a shame!

Fast and excellent customer service. I don’t know what else to say, it was just a very pleasurable experience and made me glad that I covered my car. In the beginning I did not know if I would get value for my money but I also didn’t expect to start having car trouble yet but within 30 days I was covered by two claims on the same day.

Had a good experience, The company fixing my car told Car Shield I used the wrong fly’s, they allowed me time to show proof that I did not. And they authorized my repair, I was impressed with that. My experience with car shield was great,

Call and did a update on my credit card. Got a new card. Everything was a success and the customer service representative was excellent. I will recommend to others. It's a Blessing being a client of Car Shield. Thank you.

Customer service on both my calls was outstanding. My first call when I signed up the agent was very professional and explained very clearly what I would be getting with my warranty. he explained the benefit if I added a second car and walked me through what typical costs would be on repairs. To be honest I seriously underestimated what repairs would cost which is why I moved forward on the second vehicle.

I haven't had to use it yet. But my credit card has been compromised twice since I've been with them. When I call in to replace my card, customer service is very courteous toward me. Yes, I would recommend Carshield to my friends and family. They make perfect sense to me. If you're going to spend money, spend it wisely. CarShield is worthy every dollar.

When I decided to buy CarShield I thought it would be good have for my 9 year old car. I was wrong, constantly waiting on hold to be told the system is down or lines are overloaded. 2 weeks later still waiting for an adjuster. Waste of my time and money.

Truck has been in the shop for 3 weeks now. Been trying to get in touch with someone with Car Shield but, when I hit the star key to keep place in line I get no call back. I was told the last time that car shield would call the dealer to approve repairs. Ok great. NEVER HAPPEN.... Called the dealer and he never got the call. Been trying to call Car Shield but it's like they have my number blocked. A day later I got to talk to someone with car shield all I got was, "I'm sorry our system been down." "Ok I need a update on my truck." "Well srr. I can have an adjuster call you ok." "I would like to speak with a supervisor please." "Well sir they are back up with calls." "Oh I will wait." Line picks up then they hang up on me. Do the right thing Car Shield.

My experience with Carshield has been very positive; starting with Sales Rep “Luis”, he was not only well informed but courteous and very personable; this is very important to Me as a Consumer and Professional. Other contacts were also consistent in quality. I will speak to anyone and “RECOMMEND” Car shield to anyone that could benefit from an extended warranty.

I have had CarShield since 2018 and finally had to use the service. I called and ensured it was covered. Got to dealer. They said carshield was a bad warranty company and I can file for reimbursement. Called carshield to verify reimbursement. They said yes. When car was complete. I tried filing claim online. System was down. So I called and received an email address to send receipt and was advised I'd hear something in 24 hrs. Didn't hear anything. Called again and after speaking with 4 different people on this one day I was told I would not get reimbursed at all. So I was extremely pissed. I canceled the service and will never ever recommend Carshield/AutoShield to anyone.

I have call four different representatives about my refund. I have left my telephone number to be called back at least 5 times. I still have not received a refund for Most recent truck repair. Today I was on the phone over 2 and a 1/2 hours and nobody picked up. I also left a call back number.

Not happy with CarShield. I talked to three garages that would not accept you. One of them said, that you were "Not a very nice company." Another one said that he once spent 6 hours on the phone with you trying to get paid.

Original phone call made yesterday left me very frustrated. I called 3 times, was put on hold, transferred and call dropped out of queue. Today I got in contact with an agent right away. Much better experience. Hopefully my claim will be approved.

I had to cancel this as it is a very good deal that I cannot afford. Your customer service and agent are very knowledgeable and pleasant. Thank you very much for your understanding for the cancellation. Pat **. I have no more to say. Thank you.

Called Car Shield to give new credit card number. I mentioned that I have not driven my car since 3/15/2020 and would he give me a discount like my car insurance did and he said yes. I thought that was very helpful. However I have not had any problem with the car but I do believe they will stand by the contract.

I have to call every month because you all supposed to draft my payment at the end of each month and you all are drafting before then. I am tired of calling each month. If this matter is not resolved, I will be forced to cancel everything all together.

My experience was ok, for the first time. I have yet to experience how this company function when I need a repair job done. I have heard some great reviews from friends that also has Car Shield. Therefore so far so good.

I had to call in to cancel the warranty coverage due to total loss accident on the Volkswagen Passat vehicle. The representative was very helpful I did have to call several times though in order to get someone on the phone so would be something to possibly improve on.

Customer Service was very friendly and efficient today. Due to covid, I have been a tad behind, but Carshield was able to push my payment 2 days and it helped me a lot. I also have a vehicle that is being repaired and for the most part it has been easy to get everything accomplished.

My experience was great. Customer service experience was great and she was very helpful and knowledgeable. I was going to cancel it all but she convince me to keep it. I would recommend to a friend. Satisfying with your plan and I review my plan.

Vendor provided professional and courteous customer service. I had no occasion to actually use CarShield but it was nice to know I had good coverage at an affordable price. I only cancelled when I bought a new car. Thank you. **

CarShield Customer Representative was very friendly, helpful, and knowledgeable in processing my Claim for my vehicle's Air Conditioning problems. Due to the superior service I received from the CarShield Representative, therefore, I will not hesitate to recommend Carshield to my friends and others who needed it...