CarShield Reviews

My experience was very good. The individual who took my call was very helpful indicating that I needed to contact the dealership and have them call Car Shield. I would recommend car Shield to anyone who asks. This is my first time to use this service.

Nathan is a very good rep for Car Shield that help me stay with my plan so I would miss out on coverage, was thinking of dropping and missing out on all the great deals but after talking to him and him talking to his supervisor I stayed where I belonged.

My experience was amazing!! I needed to change my Auto pay information. The wait time was very short and the customer service agent, Ryan was appropriately friendly and efficient in taking care of what I was needing done. Good Job Ryan!!

The Customer Service rep was friendly and knowledgeable. The price was affordable and with no contract it was worth it to give it a try. The Deductibles and rental coverage as well as roadside assistance were also deciding factors.

When my transmission needed repairs my claim was denied for a reason my master mechanic did not understand. Was totally misled by this firm. I asked for a response in writing. I has purchased the platinum protection. I could not be more disappointed in a product.

Finding out my budget was not working out for my membership. They were very understanding for my cancelation. I wish I could have kept this plan but unfortunately due to my age and budget I could not keep this plan. Thank you for a very good plan, if I could work to keep it I would.

Professional, courteous, friendly and most of efficient knowledgeable. Appreciate the normalcy of the encounter. Real person conversation was as if we were old friends old made me feel comfortable as well as at ease not tensed. The whole conversation of the transaction took less than 5 minutes and right after hanging up I received an email in reference to my inquiry.

The lady told me everything I needed to know and everything was alright. And if I needed help with thing else just ask and I ask her if I needed my car fitted how much deductible would I have to pay. She told and I said, "OK. Thank you." It's truly a blessing to have Car shield.

Everything was explained about the plan and all my questions were answered. I enjoyed talking to the young man that was my representative. I was going to shop around, but felt good about going with CarShield for my coverage after talking to him. Thank you!

The customer service agent was fast witty smart intelligent articulate and well-informed.... There’s nothing else I can say. it was a great deal at a great price for the quality the type of service that’s being offered.

My services were declined and I was unsure as to why this happened. After speaking with customer service, I received clarity and then understood the why. I went from wanting to quit to being very happy with my current policy.

I went to my dealership today to have a repair down on the sunroof of my car. I told them I had CarShield to help pay the bill and was informed that they don't honor carshield anymore. When I asked why, they said that for the last 6 months or so they were having trouble getting paid by them so the GM of the dealership said they would no longer accept them. They are a big name dealership here in NC. What good does this warranty do me if the place I take my car to for servicing doesn't accept them?

I'm so unhappy about repairs to my car not being approved, if I must pay totally out of pocket, I'm pay just to say I have warranty, I'll save money by not having warranty. I've been a member 4 yrs, did my maintenance, and I'll decline to pay, no thank you.

The worst decision I ever made was to buy policies with this company; best decision I ever made was to cancel them. Wish I had done it a year ago -- or better still, that I had NEVER bought them to begin with! This company cost me thousands of dollars in premiums, and when I finally needed them, they only paid me a small fraction of my repair bill. I paid 6 months' worth of premiums upfront in a lump sum for two cars, and thereafter they deducted almost $200/month in premiums from my checking account -- but every time I called them for a question or a concern, they told me my policies were "backed out" and I had to go through a rigmarole to prove to them that my policies were still in force. LITERALLY EVERY SINGLE TIME!

I can’t believe after numerous phone conversations with the staff at Carshield and confirmed this account was updated indicating my husband, Ken **, passed 2/3/20 and you have the audacity to send an email to me with his name still on this account! How incompetent!

Every Customer Service Representative has been friendly and helpful. I have peace of mind now that I have used CarShield and hoping to save money on future repairs. I also have coverage for my state emission testing. Hope I don’t have to use it but glad that I have it.

After Lee had me re-fax my original fax of the middle of September. I called back, October 1st to check and make sure it was received. Amanda checked and found that it was received. Will CB on 10/5 for the review departments decision. This far, pleased with customer service.

I truly appreciated the patience and professionalism of both agents. There were able to make immediate adjustments to my account after my having experienced theft of all credit cards. Thank you CarShield for being so understanding about making my experience productive.

Did not receive reimbursement $279.28 for car rental and towing. Please call me **. Earl **. ** I spoke with a representative on the phone and they said that I would receive my fund in about 10 days and ten days has elapsed these are tough times and I need the money pay bills.

I had a gasket leak. That was not a covered part which is ridiculous. If you're going to warrant cars then any part that fails that is not the owner's fault should be covered. If not then advertise that many things are not covered.

I took my car the Honda Shop to be diagnosed. Once the diagnosis was completed I contact Car Shield. The customer service reps were great. The mechanic (Karim **) filed a claim but the Adjuster never called the mechanic to acknowledge the claim. I continued to call 1.800.587.4162 for days but I only received a recorded voice mail. I call customer service for an adjuster, I was told he was going to call the mechanic that day, but no luck. I am very disappointed.

If you chose CarShield you'll be glad you did. I recommend Car Shield to anyone. Customer service personnel are helpful and courteous and will help you in choosing the best auto insurance to fit your needs. I rate them excellent.

Great knowledgeable support staff. Makes a difference. Well vetted Company with many very positive reviews. Way too many scam companies out there. CarShield is well established. Reviewed and respected even by my Mazda dealer. That says volumes about the respect they have for CarShield.

Explained all and efficient. Nicole had the information ready because she is in sales. Usually I ignore these offers, but I felt that this car might be expensive to maintain over a length of time. German cars need more maintenance than Japanese cars. Have owned both and this was true in my experience.

I called to ask about higher coverage on my car. The representative after my answer and gave me what the coverage would be covered on my plan. I have used my coverage in the past, but it doesn't cover everything to my car.

This is the first time we’ve used CarShield. The dealership I went to didn’t want to deal with CarShield so I had to pay upfront. I have submitted a claim, it would be nice to get an email saying they received it and what the status is instead of giving so many emails that are surveys! I did call and ask the lady on the phone did say they got it transferred me to claims and was on hold forever. Contract number is ** 2011 KIA Sorento.

The dealership that performs the mechanical work on my vehicles, recommended a transmission replacement for my vehicle when a diagnostic indicated such. Your company refused to comply with the recommended repairs and I continue to experience problems with my vehicle and you have said it's because the problem is electrical. I am dissatisfied.

It took a while before my claim was approved for the repairs. I didn't understand why, I had to pay so much for my repairs. The Service Advisor said that I had to pay for parts and overtime for engine repair.

I have only called and talked to someone in your customer service dept. They were very helpful. That is the only experience I have had with CarShield. I am happy with the amount I have to pay. I do plan to have seek service in the future.

Great customer service. This all I have to say at this point. All my questions answered and they were very helpful. I'm not concern if my car breaks down because I know they will be there for me. I will always have the confidence when driving on the road...

My Rep Mary was amazing. And I worked for a competitor being ForeverCar and I still went with CarShield because of the customer service by Mary and the Gold Level Coverage for my 2013 Passat. I will have CarShield for all my cars now and my family’s and friend’s cars also. Thanks again CarShield.

I was very pleased in the manner and the expediency in which my concerns were addressed by the customer service representative. Having auto repair protection with Car Shield for anything that may go wrong is one less problem to concern myself with.

Representative was very nice and knowledgeable. She handled my business very professionally. Made me feel good about doing business with CarShield. In the future I will consider returning to CarShield is the occasion happens. I will refer people I know that may be in the need for your services to CarShield in the future.

Car Shield was there when I needed my vehicle fix and were very prompt and efficient. I must leave program for now but will return as soon as possible to do so. Thank for everything, looking forward to return in a couple months.

It's always nice to talk to person, than talking to a machine, because get very confused talking to a machine than with a person. The lady I talked was very, very nice, I hope the next time I get her again.

After receiving and reviewing my contract, I could not find components that my salesperson stated would be covered. Called customer service to complain about this, to review contract covered components to make sure I was not missing the system within the contract. Afterwards received a discount on continued coverage vice cancelling contract.

I needed my contract number and question on electrical for my tail lights. I was given my number and was told that the circuit board was covered. I was then told the dealership will call you if I need a claim to be done.

I've not filled a claim with CarShield at this time. Auto pay changed, card number changed so I call the number provided and the lady that helped me straighten things out with my account was very nice and cordial.

Been over a week without my vehicle, waiting for an approval so dealership can just start. Bad so far. If it does not get approved before end of week, will definitely be canceling the account, terrible. So far this company sucks.

I was a bit concerned when I did have to file a claim when I called and the hold time was thru the roof! Myself nor the shop could get in contact with anyone to get a claim going, But once it finally got thru to speak to someone they were really good and helped me with my issue. The shop was a procrastinating on doing their side of things but CarShield was on point and got me the info I needed and I got the claim submitted, they finally fixed the vehicle,

The first time calling for information on a warranty policy I felt comfortable with your employee and purchased two policies. I received the utmost respect and comparison from your employee. He genuinely cares about people and his job. I highly recommend Car Shield. In fact I already spoke to my entire family and encourge them into calling..

The service was wonderful. However since I’m new have no need for service yet. I’m sure if I ever need to make a claim I will be satisfied. Cannot add anything else because I’m a new customer. Nothing else to add.

The representative was very friendly and knowledgeable. She knew exactly what I needed to get started and made me feel comfortable getting the coverage. She even went as far as offering me a discount to be able to afford the coverage.???

Very professional. Nice staff. Made me very comfortable. Will recommend to everybody. It makes sense knowing Car Shield is with me. My sister just paid 1400$ out of pocket on her car. Wow. I know I’m not gonna get punched with one of those bills.

I have recently lost employment and I thought I was going to lose my insurance through Car Shield but to my delight the gentleman I spoke to reassured me that wasn't going to happen and he moved my payment to November 1st and I was really happy with his professionalism. This gives me the leeway I need to get new employment and get the bill paid????

I love it! My experience was fantastic, and the people that I have spoken with have always been so helpful, energetic, and willing to help with all questions. And trust me I had a lot of them, what my policy covered to if I would receive a loaner vehicle.

I called to cancel the account because I had no confidence in the original plan I was sold. I am completely happy with the new plan I have now. I have more confidence in this plan. I feel like I am building something.

My car has been broke for 2 weeks. CarShield confirmed that my transmission would be at dealership a week ago. My payment is still coming out of my bank Acct. No transmission has shown up yet. I need to really talk with someone about this. I have referred my friends to get CarShield but it’s not working for me. I’m very dissatisfied with this Company.

I have already mentioned... I have JUST signed up, and your representative called me. We made sure my sign-up payment went through, and established that I will call, monthly, on the first weekday after payday, to make my payments.

My car has been at Cottman transmission for 10 days it took 4 days for the inspector to go to the shop. 2 days to hear from Car Shield. Cottman was told to drop transmission and open it up. My car is sitting there now 4 days still waiting. I found online that the Transmission Module for the 2009 model was recalled. Cottman told me that the labor to drop the transmission is not covered by insurance and Car Shield knows that $450 Cottman also requested a different representative as they have had to wait nearly 5 days for a response. I asked Cottman to test the Transmission Module. I am still waiting. The price for extended warranty is great. But when the agent laughs when he told me what will be covered it was very disconcerting. Volkswagen does not accept this warranty.

Awesome, friendly and nice. Also kind customer service was very friendly. I didn’t have to wait on hold. They was quick and nice. l like when the customer service are friendly and ask me if I’m alright. I like that.

When I called to purchase this warranty I was told that as long as I can provide proof the oil was changed it would be fine. I specifically told them we changed our own oil. We have the receipts as my husband worked for a dealership. 3 months after we purchased the policy the timing chains went out. They denied the claim because they said there was minor sludge in the engine-- the car is a 2008 w/ 140k miles--it's an old car. ALL old cars have minor sludge build-up. They said that we did not have the mileage written down for EVERY oil change- this was not in the policy that we had to have mileage.

My scheduled payment was not paid due to card replaced by bank. Needed to update payment information. Customer service helper Angela was very helpful and quickly took care of what was needed. There was no problems with updating my payment and keeping my coverage with CarShield current. I routinely recommend this coverage to others.

My experience today was very well. Did not have any problems at all with anything. We just needed case number so we can get work done on our vehicle. The transmission we think is going out in the thing. So now we had to bring it in it to get some work done.

I have to wait because CarShield order the parts and now I have to wait for the car part. I have no car. To rent a car is 100 a day. I don't have that kind of money. Now no truck for 5 or 6 days. Still no car put has not co.w in yet. Might not be a customer for long.

Everything was fine, Marien was very nice, and she was very on the point with the right info. Glad to have a new policy that gives rental cars if mine needs work. Please send me a hard copy of my policy as I don't have a copy machine. Thank you. Sue **.

Need a rental car but I couldn't. They told me I have to pay for my own rental car. Can I have the money? I had to try to get someone to take me to work. They told me they couldn't pay for shots for my car. Do I have to pay for the shots myself? I thought I had the time I service this is not no, service for me. Thinking about getting another warranty service. I thought I had the best service I still.

I had to update account information and was given excellent support, and had to wait less than 5 minutes to get connected. I also had several questions on my coverage and contractual term which were answered to my full satisfaction.

Read previous comments regarding personal experience. My car failed to start. I called Carshield for assistance. The customer service agent comforted and assured me that everything would be ok. A roadside tow truck was given my location. Meanwhile, I was instructed by the agent on how I may get my started. Her suggestion proved fruitful and I was soon back on the road on my way. Again, Thanks CarShield.

Wanted to make sure policy was in effect. Had received notice I should coverage for my car. I was told everything was fine, and should disregard notice. My name had been misspelled but was corrected and new policy with correction will be sent to me.

Great Customer Service. I was well pleased. Agent was very pleasant and informative. I don't remember her name, but she was delightful. She was so sweet and understanding. I wish there were more people like who are sincere in their approach to their customers.

The first representative Gene or Genie or whatever her name was she was a total idiot telling me I owed more money to CarShield when I looked into my account knowing I paid so before having to call a customer and telling them that they owe more money why don't you look into the account and then having them pay it?

I got a phone call and wound speaking to three different people none of whom seemed to know the reason for the call. I have nothing left to say as I didn't understanding the reason for the call but all were confused as well.

Carshield work out things. I did have to pay for some labor but at the end of the day I saved a lot of money. Process was slow but today I got my car back and it’s running perfect! Thanks.

I just submitted on the previous page my experience in detail but to sum it up- know what your plan covers, be persistent, huge thanks to Jessica H and Iesha for their help getting my truck fixed and helping me get everything taken care of! It took talking to 5 people before Jessica but eventually we figured it out and CarShield did take care of my truck.

I filed a claim which CarShield closed for some reason. CarShield caused a big delay when they closed the claim and I paid out of pocket for my rental with no reimbursement. After the parts were finally inspected they only paid a partial amount on repairs.

No blower for any of the dash controls. Take it to Kelly Automotive in Gilbert, AZ. They performed diagnostics and confirmed. CarShield's response was it was a bad transistor and therefore not covered. The transistor (required to work the blower motor) is not covered but yet the blower motor is covered???? I am sending this out as a public podcast to let everybody know about CarShield and how they basically split hairs. Everyone please take heed. Thank you CarShield but the services won't be needed in the future.

This was my first time submitting a claim and the rep was very informative and direct in all questions asked. And she was very polite with the way she answered the questions. I am excited to see how well everything things turns out.❣️

Very nice. Already wrote one. Thank you. Have bless day. I had bad misunderstanding with one of your sales but we got straight, but make next time she give her customer right information before she starting talking so she won't mess up no one else. Thank you. Have bless day.

The customer service was great. Seems like it was very good teamwork. Shelby knew the product very well. The service was amazing. I would definitely recommend my family and friends. Oh did I mention the prices were very affordable with my budget.

Out of town with a flat tire CarShield got me a tow right away. Got my tire fixed. Back on the road within 2 hours. Awesome. I would recommend CarShield to anyone. Great value anywhere anytime. People should have CarShield. It’s the greatest

For the money I believe you should cover more. Help us out in these troubled times. For those of us who are struggling right now, helping us would only help the reputation of Car Shield and attract even more customers.

What a great extended warranty service, they keep these dealers honest with pricing, many of them are ripping the consumer off. Always work with the mechanic to make sure they are doing the right repair and keep the client up to date of what's happening.

I was informed that my refund was submitted on the 29th of August and was actually sent on 1 September. Someone should tell the truth.. Your people were cooperative but I was not given the right information on when my refund would arrive.

Called & spoke with Austin in Customer Service advising I told the woman who sold us Car Shield last month that we specifically did NOT WANT the ability for the bank to take out our monthly payments. I received a Confirmation of Preauthorization for auto withdrawal hence my call which Austin advised our account was noted & changed.

Nick and Bree were very personable and knowledgeable with your product. Looking forward to many good years with CarShield. Your product looks like it will fit all my needs. Your product is very competitive and the reviews online are very good.

I am happy that I chose CarShield for my coverage on my car! Whenever I had questions I call CarShield and a representative got on the phone and answer all of my questions professionally and kindly. I am very please with CarShield and will recommend them to my friends.

Very professional, courteous, answered my questions. Thank you for all the help! Glad they answered my questions so quickly - I was driving & the short call was all I needed. Concise with my information & obtained my record immediately for review.

Purchased this warranty in May and filed a claim in early September. It took them more than 3 weeks to respond. Just received a call from mechanic saying my claim was denied because cause of engine failure could not be determined but POSSIBLY due to sludge. The mechanic says he DISAGREES 100% with that decision. I get regular oil changes. What is the point of having this warranty? I need a refund for all the payments I made. I feel like I have been ripped off.

Service very polite, professional and rapid response regarding my needs. No waiting time on the phone, representative was available instantly what is unusual in comparison to other services nowadays. Also my contract was delivered to me over email at almost no time. Policy was explained to me very clearly and my concerns addressed on the spot. Friendly way of conducting whole conversation.

Wanted to find out if something was going to be covered with my coverage on my car and was told by the representative that I talked to that it would be covered under my coverage. So my question was answered.

I had a time finding someone to take Car Shield. The only places that take it is Midas, Pep Boys, & Mieneke in Lafayette, La. Far distance for me. But had to have it fixed. Thought everyone took it. That was very upsetting to me.

I feel as if I and my new customer were cheated from our new customer reward because of the way the instructions were presented. I would like a corporate response to my question. This will go a long way to whether I promote Carshield or not.

Ashley was very helpful and went above and beyond what she was suppose to do. I will for sure be recommending Car Shield to other people. This is the best thing I have ever had as for as car repairs go.

Great service while going over my benefits for being a CarShield Member. I was able to get my questions answered in a timely manner. My call was concerning the benefits for being a Car Shield Member and being a new member.

The customer service rep Jordayn and Carlise and Jonathan was very helpful in resolving the situation. As far as Chapman Nissan not too pleased. l bring my car in because the shifter gear was defect. Pick my car up today and now the engine light is on when it was not before. Thank you guys for standing by your commercial.

Carshield will not stand behind you when their contracted auto warranty company avoids paying a claim. I have paid my premiums on time faithfully and now that my car desires work I'm being told NO. The rep even asked why are they refusing to pay because she didn't see an adequate reason. She was heartbroken for me as I cried because I'm a mother of 3, furloughed and now have a useless warranty policy and 3k+ pending bill to get my car fixed. DON'T PURCHASE CARSHIELD if you can avoid it.

All was good but expensive. Customer service was great. Very polite. It was quick and easy. I had no complaints or problems. I have used CarShield in the past. Enjoyed working with you. Hope to work with again soon. This review is important but I am now getting flustered.

The representative was very professional and knowledgeable. The price was right also. The discounts I received were awesome. I could not ask for a better deal. I was very happy with the quote I received along with the Price I received.

Carshield has been very wonderful. You can always count on them to take care of your Warranty needs. Highly recommend signing up for them no matter how old your vehicle is and no matter what make and model. The price is right.

I spoke with a claims agent by phone with a request to submit a claim online, with the understanding, I would pay for the replacement of my alternator out of pocket and submit paid receipts for reimbursement. My request was granted. I submitted the the receipts and was pair as agreed. I am delighted, Joseph **

Noting gets done. Car shop been waiting since Aug 28th been waiting for claims... Someone called lying saying that he was a top person... Lied... Lost my Job due to no transportation. Would not recommend this company... Just a runaround.

Updated Review on 09/24/2020: Do not add Carshield as a extended warranty company. I've been going through this process for 2 months. 1999 Lexus Rx 300 has been at Lexus Dealership and Mr. Transmission. Their main objective was to find out a cause of failure in transmission. My contract which states if anything happens over 500 miles, my transmission would be repaired if something happens to it, in which I went 507 miles of my contract and something internally caused my transmission to burn out. Now Carshield will not pay the claim because they feel like they are not liable, because an inspector made allegations as if something was going bad in the transmission before I added their coverage. In that case, they should have got the transmission inspected before allowing to add coverage to my vehicle.

I am a new customer. I was totally impressed with the Rep who took care of setting up my coverage. Very professional & knowledgeable. Yes I would highly recommend your services. Upon necessity, I'll look forward to doing business with CarShield as the advertisements are most impressive!

The customer service was excellent and I will recommend CarShield to anyone who asked me about it And I think it’s very good to have CarShield for your truck or your car because Conte’s Pizza very very hard on people specially now that this Coronavirus is going on so I would love to have CarShield and I’m glad they have it for people to help us.

I had a beneficial experience. I noticed a problem and the agent did his best to make me feel at ease. In fact because of his attention to deal I've recommended CarShield to several friends of mine. CarShield owns up to what they provide.

Customer Services personnel are well trained, polished, courteous, and helpful. A true representation of the professionalism of your organization. I view this experience as being representative of the quality of services provided by CarShield. Kudos to the Management Team and to your staff.

I wish the claim process should be rapid. This was the feedback I got from some auto shop I visited when searching for CarShield approved shops. These auto shop frowned at the time lag and round around it takes to respond to them during and after services was completed.

Thanks for responding so quickly about my repair. It was satisfying to know that my repair was covered. Although the part credit did not cover the entire cost of the radiator replacement, I was pleased that I only had to cover one third of the cost. Thanks!

There was work done on my 2012 Nissan Pathfinder back in April. I still haven’t received the reimbursement check for the car rental. I have been lied to too many times about it being sent out. I find it very funny that you could demand a monthly payment but you cannot fulfill your obligation.

I never had a problem this time I did 5 yrs ago and I was totally satisfied with my contract and service and when it is time to renew my contract I will. Also I have and I do refer your services to friends and family. I appreciate that you do what your contracts say you will. I paid nothing!

Car broke down out of state. Unfortunately CarShield did not cover repairs needed. Miscommunication issue I thought that carshield representative called ahead to let shop know my car was being towed in, they did not. They did arrange the tow when needed, thank you!

Was having my battery light coming on was told I needed an alternator. They were very helpful by getting the alternator for them and had it delivered right away. It did take long for me to have my car back. I am so thankful that I had CarShield. I was told it would cost me $600.00.

I will be leaving Car Shield after this repair is completed. From the service, where none of the reps I spoke with (at least 4) had any idea what to do, to the actual work. My garage/repair shop had the part - a radiator - but were not allowed to use it given they were forced to wait to receive another 're-manufactured' radiator from Auto Zone in Memphis. This caused me not to have any transportation for at least 5 days longer than necessary. As I write this, I am still without a car because of this unnecessary situation created by Car Shield.

I had a change of acct. number, I did not want to lose my account. I heard good things about your business. My friend had ask me to join the organization. I seen your commercials on TV and was please with the results.

I was treated like they wanted to get me signed up for Carshield and they tried to make sure that I got a plan that fits me. They also called me back to see if I was happy with the service that they provide.

Customer service is excellent, but the actual sevices paid for are the main issue. I will give this co. Another chance but if I pay 90% of the damages for my vehicle then I won't need to pay a monthly fee to this company.

AAS is really rude, passive/aggressive, unprofessional and unresponsive to the needs of your customers. My repair was finished Friday afternoon. The dealership and I were told payment would be processed and delivered on Friday then we were told it would be Saturday and here it is Thursday the following week in payments finally been submitted. Thankfully, I was able to put the bill on a credit card otherwise I would’ve been in a rental this entire time which is wasteful and abusive. I am really saddened at the delay And moreover, the abusive attitudes of the persons to which I spoke.

The starter went out on my car. As bad as it is, Carshield has made it easier by helping me through the process of getting my car to Toyota for repair. I'm so glad I have carshield. I would definitely recommend carshield.

I had cancelled my coverage and you withdrew 89.99 from my account anyway. Can I get a refund? I was not expecting that withdrawal. I do not know what else to say except the people I have talked to have been very nice.

So far so good. Instead of jerking me they put me on a policy I could handle. I am currently on diamond which is the best so I heard and I only have to pay a 100 filler Deductible. Better than paying a full price of repairs which could cost you thousands.

Each time I have called, the response has been rapid and without any fault. I’ve been with you since 2014 and have never regretted it!! Unless you have total coverage from the facts, this is the next best thing—BAR NONE!!!

Everything was quick and free from hassle. No more than 1 phone call with customer service and all approval was completed. I was skeptical at first about joining after a friend told me about Carshield. But I'm glad as to you never know when a situation might arise.

I definitely would recommend CarShield to everyone. They are quick with responding to claims and very professional when asking any questions needed. I’m going to recommend my family because I believe it would help out. I’m very impressed with the way they handled my claim. Very happy client.

I called the dealership of my Subaru Forester to make an appointment to repair my "Humming" noise of my rear end bearings and also my "Leaking" transmission. I gave them the number to contact CarShield and they completed the repair in a few days and when I went to pick up my car I was so surprised to have a bill for only $381.00 for the major repairs that would've cost me over $5000.00 if I did not have any coverage at all!

I have been a member for over an year without any issues that required my policy for any repairs. Last week I purchased another great low mileage car and was able to upgrade my policy to Diamond coverage. Both cars just $99.00 each per month. Having the peace mind that my vehicles are protected mechanical or electrical should happen and even provides a rental car. That's true value at a fair price.

Extremely treated great. Companies I dealt with should take this company as way of doing and the way to treat. The public send them this survey after they talk to this insurance company way of talking to people they would make more money and not leave that horrible taste in my or and the publics' mouths. Thanks. Michael

I had trouble printing the contract. I did like what your company said that they would help with when I did need them, I would like a document of said items and terms. After viewing what I have, I think it is sufficient. Thank you, Barbara

He is very knowledgeable and helpful. And the price is reasonable. I will definitely introduce this car extended warranty service to my friends. So far you have the best coverage for my car. I really appreciate all your help in finding me the best coverage. Thank You!

The sales person misrepresented the coverage waiting period - since the documents were not available for review until after I had entered into the contract - now I am faced with a better than 2k. So after the purchase of the car I felt a warranty was a wise thing, I guess I should not have chosen Car Shield.

The customer service reminded me of the customer service of old, where you felt heard and they did what they could to help. It took over a week for the Adjuster to connect with my Service Advisor, then I called Customer Service and the claim began processing at a steady pace. Thank you Customer Service! The work was done and I am pleased. Thank you CarShield!

The CarShield Representative was courteous, informed of your products and handled my concern in a very real and quick way. I was also able to get through to the representative in a very short time and I appreciate that the representatives are based in the United States and speak clearly and have good communication skills.

I called because the shop I took my car to said what I needed done was not covered and I needed to know more about the policy. I am now about to attempt to print it out but the very nice woman I spoke to, told me that if I had problems, I could call again.

The lady was very helpful about my plan and offered other options for me to look into for me and my wife. Which I think that those options were really nice in times like these that we are living in and at this moment.

I keep responding with my reasons but no one is doing anything with my situation with your company. The only way I can get justice is through Social media. I Do not really want to do. I am looking for Satisfaction.

I found my rep knowledgable, courteous, and helpful. It was a pleasure doing business with him. Since I am a senior and on fixed income, I did a bit of research with other companies for the best price and value and found that CarShield offered the best of both. My rep was willing to work with me to see that got the best price available. Thank you CarShield.

CarShield has been GREAT for me, I have gotten carshield for 3 different cars I owned and have never been disappointed. I only insured my car for long trips, that way if I broke down on my trip carshield could help. However I was lucky enough to only need carshield one time for repairs. It was a bit of a slow process getting the car repaired, but carshield did pay. I highly recommend CarShield.

CarShield company that cares about its customers and to have the best policies they can offer. I highly recommend carshield to all car owners because they cap really good car protection service. Give them a call for more details on how to get coverage.

I described it in the brief survey on the prior page. I called about lowering my auto insurance in the past because I have been in NYC working since April, and I was told no. Yesterday's rep told me about "storage" insurance for the car.

Spoke with Selena today. She was knowledgeable and very helpful. Took all of the guesswork out of me being computer illiterate... Thank you Selena!!!? Also car is almost paid off. I'm the first and only owner. Takes my worry away to know I'm covered.

I purchased the Car Shield about 20 days ago. The customer service and quality of the product are Outstanding. When I called the representatives were knowledgeable, professional and friendly. I highly recommend this warranty product for any vehicle that its manufacturer warranty has expired. You never know when you are going to need it.

Have not had to call in a claim yet but had to resolve some billing issues and the customer service was outstanding. I’m pleased to be a member and has and always recommend Car Shield to all family and friends.

The rep calmed me down, looked for and found alternatives, and resolved my problems. She was truly terrific since by the end of the call, I felt relieved and ready to continue with the membership. I would recommend her to anyone who is concerned about finances during this Covid emergency.

I am grateful for the polite and lively conversation I had with you. I need my order number. If you do not mind please. I have recommended your firm to a few friends, I pray they will use your service. My car is dear to me, I would be happy if it is back on the road and running well.

The reason why I'm disappointed with service is. When I was quoted the price. I was never about paying additional taxes. I was under the impression that it was the same as car insurance deductible. In the way you just pay the deductible and that's it.

I requested a paper copy for the agreement and terms. It took a few short days and it was received. The person who took my call was easy to talk with. Very obliging and polite.. Answered my questions and asked if there was anything further he could assist. Not at this time and we hung up.

I traded the 2011 Jeep Grand Cherokee in and got a 2021 Kia Seltos. Since I no longer had the Jeep, I wanted to make sure I canceled the coverage on it so I wouldn't be charged again. Thank you for covering my Jeep.

Excellent working with CarShield. They took care of the problem I had with my truck. I will continue to work with car shield and will tell other people about the great things carshield has done. Class A program. I have filed a claim today.

I was paying 89.99 a month and 100.00 dollar per claim. My car 2011 Ford Fusion SEL need a Throttle cover. Yet, CarShield didn’t cover it. What’s the point of having it! Rather than paying 100.00 as advertised, it’s had to pay over $400!!!

I received a notice that there was a problem with my account and my payment could not be processed. I tried about 6 times to contact the company by email, text and phone. They said I would be contacted within 24 hours. That never happened either. I just needed to know what the problem was with my card and I guess they have so much business they don't need mine. I will have to find another company to meet my needs.

Talked with Selina regarding the date to be changed concerning the withdrawal of the direct payment from the 19th of each month to the 21st of each month. Selina was very helpful and assured me that the direct withdrawal date would indeed be changed to the 21st of each month. Thank you very much for all your help.

The rep was so helpful and gave me a great rate!! I was not sure if I wanted to sign up but when they told me what was covered and how much my monthly payment would be, I just could not resist signing up. I feel more comfortable now that my vehicle is covered.

I have a well-loved 10-year-old vehicle that is in great condition. However, I know from my experience with a previous SUV that a vehicle can be perfectly maintained and things still break down, especially if you have a lot of powered features on it. For what it cost to have the power windows repaired on the previous vehicle I could have paid CarShield premiums for two years! CarShield was recommended to me by a neighbor who owns a mechanic shop, and I am forever grateful. I hope I never need to use them, but it's nice to know they are there.

Purchased a new vehicle and was helped to quickly update my policy. The lady was very nice and helpful. I was quite pleased with the policy and the rate I was being charged. Thanks and I cannot wait to use this service..

Previous card on file was cancelled due to some fraud activity. I received a text stating I needed to add a new card for payment, I was in Florida at the time without the card and asked if it was possible to wait until 9-8-2020 to renew my account with the new card. Veronica was very helpful with renewing my account with the new card, thank you for understanding the circumstances.

I'm very satisfied with my overall experience, the sales staff was outstanding and very good in what they do. I'm definitely glad I went with CarShield. I believe I made a wise decision. I will definitely keep Carshield. I would love to get more detail Infomation on your services.

I was driving when a spark plug came out of the head destroyed plug head threads of cylinder and coil pack. I was told that weren't gonna cover that. But when I got my n policy I purchased one of the best ones the gentlemen who sold it to me said any engine trouble I would be covered. I'm paid 100 bucks a month for coverage that I wasn't sure I could count on.

I have not had it long.... And I need a wildshield. They have already gotten my money and still don't know my claim number... And they have not even gotten back to me.. I really need a windshield. I was driving the other day and a bird hit my window.

Nothing found wrong after three days of inspection on my 17 year old car, even though I mentioned possible problems. Hank May's inspected but found no problems at this time, possible due to no driving for five months lockdown. NO ORDER FOR PAYMENT SUBMITTED.

Very bad experience???? Took my car to Chrysler. They told me they don't take CarShield because you guys don't pay and want to use old parts so now I'm looking around. I should be able to take my car to my choice not where CarShield tell me to take it????

Everyone at the time, were all respectful and cooperative, very helpful and courteous. I would very much like to bring my Versa back to CarShield. I apologize for leaving and would like to come back. Please let me know either way. If I need to check with some other company, please give me their contact information. Thank you.

I had enough numbers 60 days but only 230 miles since I got the policy. So being a Senior I had pay 1,732.54 to have my car fixed. This is a bad policy. I feel that my repairs should have been paid. Thank you, Geraldine **.

I gave three stars only because I had no experience with the product. I had it for only a short period before I sold the car. I thought the price was fair and I felt the salesman did a good job selling me the policy. Other than that I really have nothing else to report.

They really do pay for the parts and labor and at a low out of pocket cost to the customer. I will continue to use Car Shield and recommend them to my friends and others. Always be sure that you and the repair shop use email and not try going through customer service. If you do it will take you longer than you expect and make you very upset like I was. I was ready to think they were a scam, however it turned out that they do what they say they will do. Thank you Car Shield.

So far everything is ok. Service reps are real nice on the phone. Haven't used it yet but I'm sure I will soon. My car is 20 years old with 116,087 miles. It runs just fine but it gets over 40 below here in Fairbanks Alaska.

While my vehicle got fix and all it cost me was the deductible the time for a minor repair took a week. Good thing I was able to use another vehicle as your rental time wouldn't be long enough. I'm not sure if {I will stay with you guys.

My experience with CarShield has been absolutely abhorrent. After checking with them that the work was covered, I submitted a claim 0n Jul. 17th and got no response. After a couple of weeks I tried to call with no luck. Their call back system didn't work as explained. Finally got some at one of the other numbers (they seem to have several). They said an adjuster was suppose to contact me. NEVER HAPPENED. Finally got someone at the claims department (which is a different company??). They said, "One of your documents was blurry and we couldn't read it." So I scanned it and resubmitted it on 8/18 asking for an acknowledgement that they got it. NOTHING!! It is now going on 2 months with NO contact from them at all.

Dissatisfaction with the person I talk to when getting the diamond package. I thought it would cover my convertible top when the motor quit working. I'm a very dissatisfied customer. There were things that I was not told. There were things that was covered. They misleading people on TV too. They would let me talk to anyone until they got my money and told me after the monthly payment was taken out of my account.

I called in to Carshield and spoke with a customer service representative that helped me lower my monthly payments and keep the same plan. I thought this was very helpful and I would not mind telling my friends and family about Carshield.