CarShield Reviews

As previously stated I was very pleased with Delores who cancelled. She was very professional, pleasant, and extremely knowledgeable. She cancelled my account after I advised her that I was going to get another car. However, because of the many representatives that I spoke with, and the last representative Delores. I was extremely happy with the service I received. Additionally, I will definitely use CarShield in the future when the need arises. Thank You.

Employees are very courteous, personable and knowledgeable about policies. Customer service I love it. I called about my car coverage then about switching cars. They are all courteous and kind. I would recommend them to my friends and family.

The representative that I spoke with was very professional. Help me every way possible and answered all my questions. I'm new with Carshield but it seems that just the way they represent themselves I think we will have a good future together.

My son’s job was cut back to part time and we were going to have to cancel, but the customer service fellow helped us so we could keep our account. I was really happy with his help, we just had our transmission worked on and with Car Shield we didn’t have to pay as much as we thought!! Thank You!!

i just wanted to find out some coverage issues on our 2007 Maxima! The customer service lady was very helpful and understanding. She took her time and really listened to my problem, that I was presenting to her. I appreciated her time and her knowledge that she expressed.

I cannot wait to see how I will be treated when I need service but from the outset when I enrolled you guys are first class the I was treated. What can I say I called in when I was reminded that my payment was not received but I have auto payment and my card got lost so I had to call in and I was handled real nice.

EVERY THING WENT WELL. Very satisfied. Careal. Salesmen were very good in explaining the systems. I think this is what I need. THANKS for advertisements, e-mails, etc. THIS will give me plenty of time to buy trade cars under no pressure at all. Careal **

My call to Carshield today was satisfying. I have fax paperwork today for the repairs that was done by Andrews ** in Brentwood, Tn. Hope to hear from you soon about this matter. The Repairs was satisfying. I will be waiting to hear a report from you soon about this matter.

The supervisor did a great job and I will stay with Carshield now. I wish the coverage was more extensive, but I'm satisfied with how she treated me and my concerns. I feel a car such as mine with less than 17K miles should somehow be reduced in rate cost, but then again it is 15 years old.

All went well. Thank to Corely. He was a great salesperson and was very professional. And I were glad that I got him on the phone problem. Would had stay on the phone that long because sometimes salespeople will work your mine and I just hang up. But I didn't. Thank God.

I have never submitted a claim. I recently had front and rear struts replaced but was not sure if it was just referred to as general maintenance or not. But whenever I call CarShield I have always been treated well.

We was cancelling the policies on both of our vehicles and our representative was very helpful, honest and caring! She took the time to listen to our story and concerns! She explained the facts to us and from that let us make up our mind as to what was best for us and we are very grateful to her and impressed by her integrity! This customer service experience was how customer service should be! We thank you and her so very much! She is the kind of employee a business owner should appreciate and value!

Had problem with my heating system and Car Shield would not pay. I was out of pocket $468.00. This is the 2nd time car shield has not paid. The first time was with my lights and car shield would not pay. I called t to discontinue my services but they gave me a deal on my monthly payments. I will not stay with car shield the next time they don't pay.

Receive letter from your company stating my contract was not activated and I needed to activate it or it would be discontinued. Called, didnt need to. I do not know what was your point in sending letter, BUT you wasted my time tracking this dumb letter down.

I needed a battery charge and I received it with NO problems at all. THE battery charged up immediately. The service technician was polite and professional. The only negative was the estimated time of arrival. Originally it was 1 hour then revised to 2 hours in was the correct time of arrival.

CarShield was there when I needed them. While experiencing transmission and engine trouble. AAMCO honored CarShield. Had my car back the next day!!! I recommend CarShield while traveling on the highway. An extended warranty is good to have. Five stars for CarShield and ten the most!!!!

I love CarShield. It is a great warranty service and everyone should have it. They have great customer service and the price you pay for the warranty you cannot beat. If you don’t have this warranty service then you need to get it.

My car needed work but not covered by CarShield. We are very disappointed, feel we did not get what we paid for. You advertised that getting your coverage would protect us as our car aged. Well that was a complete lie. I will warn others not to use your plan.

I saw the commercial on TV about CarShield and I decided to give them a call and they got me together so I pay $100 a month to have a warranty on my 08 Malibu. At least there anything go wrong I know I'm protected.

After 3 months with CarShield I still have no idea what to do if I want work doing on my car. No membership card, no written details of what is covered, no information at all. Not a good start! Please send me written details, A brochure and cover note would be good.

Great assistance To solve my issue with the delayed transportation of the vehicle to its location where it will be used on a regular basis. Thanks again! Kristina was very professional and helpful with adjusting my situation to work under my unforeseen circumstances.

The company saved me a lot of money. I would recommend it to anyone who has no lifetime warranty on any of their vehicles. I just wish they would give people that recommends them some kind of gift for advertising for them.

Just very smart, and helpful, thanks for being there for me, I might of mess up with making quick decisions and not asking for help or is there any programs to help me? This Covid 19 got us all scared, so again I say thanks.

Thanks for a great job of fixing my Mustang with a new rear end! Had no issues and paid my deductible and the rest was taken care of by a great shop. CG Auto Repair in Hernando, MS. They took my CarShield warranty.

I was informed that the car would be covered as long as we had purchased the extended warranty prior to the car being older than 20 years. Our car met the qualifications and should be covered in the future when we might need to repair the car.

I called to have an extended warranty placed on my 2018 Equinox. I found out later that I already had an extended warranty that I took out when I purchased my vehicle. Although I only had the coverage for one day CarShield did not pressure me into keeping their service. When my warranty is over I will try again in about two years.

The dealership did everything, all I have do was show my Carshield app, with everything right there. It was very easy. I had a leak at intake manifold seals and everything was cover. All we had to pay was our deductible.

Informed CS Rep that I wanted to transfer service from one car to another car. She handled the transfer w/o any problems. She even gave me a mini discount for next month since I had already paid my bill for this month and she used that amount for the transfer.

The agent was extremely helpful. Answered all my questions. Made the process quick and easy. Was able to transfer my info from my first covered vehicle so saved us some time. Was also able to give me a multi car discount.

Starter went out on my 2007 Nissan. Called Car Shield. The person on the line found my account immediately. Told me what to do. Car fixed. Just like that. No problems and personnel very nice. Thank you so much. Good service.

We were left stranded along Interstate 10 far about 5 and 1/2 to 6 hours. Her Carshield personally called. Told us to call AAA for a tow 40 miles instead of the car co. I had to pay that driver an extra $100 then and also he drove like a wild man throat everything around in our fifth wheel. I mean it is a total wreck exact so sorry to say your roadside service is horrible and as they say that's my story and I'm sticking with it.

Excellent warranty, would recommend to anyone looking for an extended warranty for their vehicle. Courteous and pleasant and knowledgeable customer service. It was a pleasure talking to Alicia today. I had no problems describing what I wanted and she was very knowledgeable, pleasant, and helpful. I will be contacting Carshield again when I am looking for an extended warranty.

Emailed regarding needing new card to process payment. Once provided was quick and professional. I have submitted this once already and keep getting emails. followed through in sending the receipt as requested and ensured all was well before ending the call.

They answer all my question and they was able to help me out with payment arrangements. Overall great company. Highly recommended for help with service providers on vehicle with out of pocket cost and customer service is awesome. Great monthly plan and also great price on deductibles.

The First repair I had was the transfer case. It took Car Shield three weeks to approve the repair. Right after that transmission fluid was leaking brought it back to the shop and they said it was the fly wheel. All of a sudden Car Shield came back with a decision to decline the repair in two days! Why did it take over 3 weeks to approve a repair and 2 days to decline.

I attempted to set up online access with the info provided by Carshield, but the system didn't recognize it. My representative, Shalonda helped me download the app and set up access via my mobile device. She was very helpful and an overall amazing representative.

Expected a hassle from reading previous reviews. Jessica was fantastic. She gave required objections very sweetly and then handled everything perfectly. Professional and very nice. Didn't have the policy long enough for ratings. I cancelled because we don't put more than 1000 miles a year on the vehicle and insurance wouldn't have been worth it.

I would never recommend this company to ANYONE!! My vehicle broke down in August 2020. I and the dealership reported the claim. It took CarShield 2 weeks to send a letter for the dealership to fill out. The dealership sent it immediately back (we have email documentation) to this day which is December 2020 we still have NOT heard from CarShield except to find out where the new payment for the contract was? I cancelled the contract back in October due to the VERY poor service. NO it isn't due to the COVID-19 epidemic. Customer service will Not listen to the consumer, they read from a script and that's it! DO NOT BUY THIS PROGRAM!

I had the most pleasant young lady in the world, her name was Kelly and she was patient and Knowledgeable of her products and could answer swiftly any question that I had. I own two companies and know what good customer service means when doing business, I will tell you folks at Car Shield that you have an excellent staff and your Customer service is about the best I have seen, Kelly is a Godsend and a major credit to your company. Keep up the Fabulous work Carshield.

If you have a motor that's leaking oil and it causes catastrophic failure that's $6,000 motor not counting the labor but you guys don't cover gaskets or seals and gaskets and seals is what keeps the motor, the transmission and their rear end working properly. You guys should be covering your assets and cover your assets you should replace seals and gaskets. It don't make sense to me. It's not cover seals and gaskets on your assets of a very expensive parts to replace when you could have had the gaskets and seals done very cheaply.

I was very pleased with the service I received from the Agent I spoke with. The professional team was excellent in explaining how the contract works in response to my question reference the grace period to use this policy. Overall Outstanding!

I called to make a payment and received a blessing when speaking with the representative. She explained some of the additional benefits I had with my plan and her knowledge of the services your company offers was impressive. I truly felt valued and respected throughout the call. This Rep was very friendly and definitely an asset to Car Shield. Thank you.

Courteous... Patient... Informative... Had one dispute. They explained things clearly and extremely caring. I highly recommend this company. It is a coverage you wish to never need. But, it can be a huge blessing if and when you do. It sure was for me.

Car Shield has definitely surpassed my expectations with the service that they provide. I would recommend their services to all my friends with vehicles that have come out of warranty. Thank you Car Shield for all you do for your customers at a reasonable price for the coverage.

Seems lots of parts you need are not covered such as my timing chain cover and ABS control module which I would think would be covered in one of the categories. Unless the timing cover has a problem caused by an internal engine failure it's not covered. The ABS control module is electronic...however exempt from the electronics covered.

Every step of the way, Carshield was helpful and provided clear procedural information to ensure an efficient process. My only comment is that when the Transmission repairs were completed, Carshield communicated directly with mechanic shop and took care of everything...nice, but I was not informed of the cost sharing/split from Carshield. Instead, I learned from the mechanic shop what was agreed to or approved by Carshield. That seemed a little odd to me as my contract is with CarShield and not the mechanic shop. All in all, it was a great experience. It was just a little peculiar to not hear from CarShield on my share of the costs and why.

The representative was very professional, courteous and knowledgeable!! She clearly explained the issue and went out of her way to resolve my problem!! She even offered and was able to review my account activity and review my payments. THANK YOU, Ms Morgan!!

When my car failed, I had it towed to my dealership, IPAC Motors. That was on 11/28 and it has been there ever since. I haven't heard from Carshield since a survey was sent to my e-mail, I need to know what is going on, and if my claim will be honored like I was told when I signed with you. I am very dissatisfied with my lack of service so far.

They told me that the engine wasn't covered after I purchased Car Shield and they told me it was covered. The salesman said, "Your engine is covered." Never said anything about just the internal parts. I called them at the mechanic shop called as well find out it was only the internal engine that was covered. I was lied to when I purchased the coverage. Very unfair to me when I try to get a refund. They should not have told me it was covered when it wasn't. That was the silver package so be careful what you ordered. Eww.

My experience on 12/8/2020 was pleasant, and non frustrating. The professional service agent helped me with all of my concerns. He was extremely knowledgeable, patient and understanding to me and my concerns. I would recommend Car Shield to all my friends and colleagues.

Today's experience with customer service was awesome. Haley was super helpful, friendly and took care of my concern immediately. I received the updated contract within 2 minutes of my call and it was accurate. Wished me a Happy Holidays, Merry Christmas and took care of everyone. Yesterday's experience with a different customer service rep was terrible and I almost hung up on her. Overbearing, loud and would talk over me instead of listening to my question to answer it.

I call customer service to see if my camera was cover, the agent said, "Yes you have the best coverage." He said, "Contact the Dealership to see if they will accept CarShield," so they did except it, checked car out. Written up report, and sent it to carshield, this has been about 2 or 3 weeks ago.

Have not had to use the insurance yet but it's a good deal and great coverage on my car and signing up for it was very easy. The price was very reasonable and the customer service representative was very helpful with all my questions.

Let's keep it short: Car Shield promises to provide you a level of comfort, should your car break down, that they will be there to take care of everything for you and get you restored with little hassle. Well, my truck isn't fixed and it's been nothing but hassle from the moment my mechanic filed the claim. I am using a trusted mechanic in business for 30 years that this company's claims representatives don't trust. My mechanic told them exactly what needed to be repaired on a broken AC compressor and they asked that each and every component be opened to prove their claims. This added layer of work would not be compensated, BTW.

It was a small thing that needed Car Shield for but it was available and appreciated. It was something that I had never used before and it was great to know that the service was prompt and efficient. Hats off for a company that worked as the ad said it would.

Car Shield is a Fraud company, I put in a claim on my BMW 2014 X1 after I had a oil change and the company saw a gasket leak. They gave me the service amount and the print out and ask me if I had extended warranty. I said yes car shield. THEY LAUGHED in a very snickering way and then said good luck with this claim. CAR SHIELD do not like to pay!. I chose to listen but ignore the service department person. I called car shield and told them about my situation. They said have BMW call them and they will take it from there. And here we go the madness begins. BMW called Car Shield, told them about the oil leak and the ordered a crank pressure test. Neither BMW or CAR SHIELD call me or contacted me about updates on whats going on, this is day 3.

My experience was a straightforward type of issue. I asked to update my account for it was my payment date. I knew my credit card had been compromise. Therefore, CarShield had to be updated as well. The representative was very professional and knew what had to be done.

Water pump was leaking, replaced ram 1500 5.7, slt outdoorsman, water pump, including gaskets for installation. This problem with the water pump was found when the tow truck driver who arrived at our residence to tow our vehicle to a reputable repair shop in Las Vegas Nevada which is 48 miles form our residence. After arrival; of our vehicle at the shop, it was confirmed that our water pump was indeed leaking antifreeze. After the shop fixed the fuse problem with the replacement of the tipm fuse box our water pump was replaced and we were able to get our truck back.

CarShield staff was exceptionally helpful and considerate of my concerns. As a senior citizen who has help several personnel positions through the years, I was most appreciative of their service. You have some very good people working for you. I would highly recommend your company.???❤️

Car SHIELD DID NOT COME TO MY RESCUE, MY CAR CAUGHT FIRE. They did nothing for me. It states in the records nothing so why is this not a covered detailed. I don't want anything else to do with this company but I feel as they are false advertising going on here.

The reason for this call was payments were charged twice (Double payment), when my bank called me I realized it and called you and it's solved. I also requested to change my billing due date to the middle of the month adjusted the billing due date (solved). Thank you.

Hadn't been told I had to wait for thirty says. At reinstatement time I was told that the same 20 day waiting period still applied. I thought more would be covered with that plan. That was quite a bit of money to come up with thinking I was covered.

My representative explained everything about the program to my satisfaction. Agent was knowledgeable, patient, friendly and efficient. As a widow on a fixed income, I feel comfortable with the payment arrangement that was offered. The company also cares about senior citizens. If and when I have a problem, I will see how that works out.

I have been pleasantly surprised by the amount of money Car Shield has paid in repairs. I have had Car Shield for 2 years now and it's the best warranty company I've ever had. I have recommended you to all my friends and family.

Too long to settle for payment of car service. I have been in a rental for 2 weeks! I appreciate you coming by the dealership to make sure everything is in order..You never know if you are being taken advantage of.

Carshield is the number one rated customer service provider in my book! I can't speak on anything else at the moment because I haven't had coverage an entire month yet, so I haven't had a chance to give their services a try yet.

I was turning around in the road, and backed into a ditch. I called Car Shield for tow service, and they took great care of me. I recommend Car Shield to everyone!! I have had to use your service 2 times. The first about 2 months ago when my battery died. There was no questions and they for me someone to jump start my truck and has me back on the road in no time.

OUTSTANDING customer service!! The representative was professional and kind. The coverage is phenomenal. I told many friends and relatives' am definitely satisfied with my purchase on its face value. Because I haven't used it yet. Thank you for the availability of these plans.

If I could give a -0 stars I would. The only thing this company is good for is to take your monthly payment. Customer service will not work with you. The only thing they are trained to do is give you as much attitude as possible and transfer you so that the next rep can do the same thing. I have over 3 million followers on my Youtube channel and I will tell my horror story on there.

My experience was very good. Both reps were very professional, knowledgeable, and good. They were human--not automatons. Cracked small jokes every once in a while to keep things loose. Saw ad online and now I am relieved I have coverage. Having nightmares of something going wrong and costing me an unaffordable fortune. Coverage is affordable now.

I received an email regarding my payment being overdue. It turns out that I had forgotten to update my payment info, so I called to make the payment and the service representative was very helpful in getting everything taken care of.

I purchased a warranty for my wife's car last evening while she was out driving. I was asked the mileage on the car and told him it was about 113, 250 miles. He said the computer would not take a round number and he would put down 113, 248 and my price would be $115.54 and I agreed, and purchased the warranty based on the price.. He told me to call back with the actual mileage this morning and it was actually 113, 658. When I called with the mileage I was told he wrote down 13,248 and because it was 100,000 more miles I now had to pay $142.04. I don't know if I would have paid that and feel like ti was bait and switch. I will give you the benefit of the doubt and say it was an error, but I am not happy about it and will continue the warranty for a few months to see how it works out. I am disabled and retired and $25+ is a lot of money to me but I will try it out.

I'm very satisfied with the service that I got the coverage on my car. It has been a long time since I have coverage on my car, and this will help me on the maintenance for it. I'm going to print out the contract so I can keep on hand.

I had called on 11/23/2020 and was to receive confirmation of change to contract pricing within 3 days and never did. Upon my call today 12/4/2020 it was immediately taken care of by Kiera and a confirmation email was received immediately.

No good communication at all.. The lady that was handling was very under professional. Her name was Coleen that what she told me. And when they find out that I did need a Transmission they never call to ask me ask question about anything. They did give me a Control number see what I'm saying!!

The representative was very nice and courteous. She took her time to explain details. She did not rush me and made sure to answer any and all of my questions. She was very professional. She is an asset to your team.

It was professional. I received a letter saying my policy was not activated. I got an email as I was told and downloaded the information. Very professional and friendly service. I don't know what else I can tell you, but I am pleased so far of having the additional coverage on my car. Thank you very much!

The rear passenger window was not able to raise or lower. Dahl Ford looked at and decided that motor was not working and needed to be replaced. Appt. was made for replacement for Sat. Dec.5th. Thank you to Car Shield for your service.

Quicker response time would be great. I've been waiting a whole week to get someone to go to Dodge dealership. Every day they say the Inspector will be there tomorrow. We are now on day 7 and I'm without a car.

I'm disabled and I thought the payment was going through on Dec 28 the same day I signed up 10/28. It's hard being on social security disability and losing 35.00 dollars. They changed the payment date. I'm not in the best shape I should have read it through better. Just sad to lose money I can not afford to lose.

Very professional, friendly, courteous, fast, understood my problem and did not ask me stupid questions or attempt to sell me anything. Direct and to the point, sent confirmation email as promised immediately.

When I recovered my membership I found it easy to get the coverage to have my vehicle to be repaired to where I am now capable of getting it fixed back to a proper running vehicle once again as soon as I get it to a proper repair shop this month.

I was late making the payment but was able to talk to someone and she transferred me and everything was taken care of. I strive to keep my policy active so that CarShield will be there when I need them. Thanks again.

I would 100% recommend Car Shield to anyone; the protection is amazing and every time I’ve called for various reasons the people have been very friendly, helpful and professional. Whenever you need them they are a friendly phone call away.

Awesome well knowledge pleasant to speak with customer service. It's great to still know there some American.. Pride is still here for those of us that still believe in our beloved country. And still care about the people and not just wanting to take your money for profit. Just to leave you out in the cold not caring about helping.

I updated my credit card information. Kit in customer service was a big help and very polite. Also, I didn't have to go through a long list of automated phony computer generated questions before I spoke with a real human.

Both phone calls were great. However the call with the sales rep was so good and explained to me so well about how this works I just had to sign up. I shared with him my concerns. He fixed it right away. Thanks and I'm definitely recommending more friends and family. I appreciate my uncle for referring me as well.

I needed to verify that my payment information was correct. I'm sorry I cannot remember the rep's name but he was very friendly, warm, charismatic! Each rep that assisted with my call was very professional. I would recommend Car Shield to my family and friends!

I paid for the extended warranty on my 2011 Chevy Cruze for 2 months before I needed any assistance from it. My car ran hot one day with NO WARNING at all. I did not know what the problem was because I never had a problem with the car. I immediately drive me and my toddler child back home and call Car Shield for a tow truck. Get the car to a shop he checks it out and says there is motor damage because it ran hot. It ran hot because water pump went out. There was a recall on the water pump for that model car I was unaware of.

With newer cars and expensive repairs once the original warranty runs out, it's nice to have Car Shield to alleviate most if not all of the cost of repairs. This is the second time I've had to use Car Shield and both times it was well worth the money spent on the policy. Thank you Car Shield.

The operator I talked on the day I called was very helpful in cancelling my service contract. We had it for about 16 months and never needed to use it. I decided on selling the car so no more contract needed.

I’ve never had a issue with the service. I had to get introduced to new coverage that helps at the mileage I’m at. The price for both coverages should be combined for quality customer service, but I’m satisfied with my options.

Wanted to know info on was I suppose to receive booklet or a card to verify my coverage when time of need, it was sent straight to my email, great service, was very polite on the phone call, ask my info. Just all around good attitude.

Great service. The individual on the phone answered all my questions regarding my auto policy. Appreciate good service as I'm in n the service industry. Would recommend Car Shield to anyone that would ask. Thanks again.

Our car has been at the dealer's shop for almost 5 weeks and nothing has been done! This is getting really ridiculous. We've called several times and most of the time no responses. I can't believe you treat customers like this!nContract number is **.

The Rep. was very professional and knowledgeable. He gave me the answer I was looking for. I am now a member of the CarShield family and looking forward to great experience. I have been seeing the CarShield commercial for a while featuring Ice Tea. Then I finally decided to make the phone call and so I did.

Cancelled my F-150 policy because I sold it. I then asked if my new vehicle would qualify, ABSOLUTELY said "Ryan" and he got me the "DIAMOND" package for my 2021 Jeep Gladiator, very pleased with Ryan's professionalism and his knowledge about the diamond plan, very very satisfied with my Car Shield experience

Darious was excellent, on point and concise. We are of the Geriatric set, & he handle us extremely well would hire him in a moment. Best of luck w/ your future endeavors. He should be in your training department training your account associates..

Talked to Cheyene this morning and she performed outstandingly.. She was very attentive and answered clearly and effectively. Although my situation of battery and or Alternator is not covered or was not her fault. Perhaps an improvement for your company would be to have offered me more coverage at the time of our call to cover the battery or Alternator. Best Regards Larry

Your customer service, ads and contract are very misleading upon purchasing a contract. I was recommended to Car Shield by a friend, only to have him tell me later that he experienced the exact scenario I experienced about coverage concerning your contract. I would not recommend anyone to purchase a policy with this company.

I have used the emergency roadside assist services twice. I also have a roadside assist Serv w/ my auto ins & new car program. I choose Car Shield because of efficiency of CS personnel & service response time. The actual shop people that come to do the work are clean cut, courteous, qualified & do the job quickly.

I will advise all who inquire that the Car Shield contract provision for drivetrain teardown should be considered carefully prior to the onset of the agreement. The cost of a teardown is prohibitive when the replacement of a bearing or something similar is the only responsibility CarShield will address. When such an instance occurs, the owner is burdened by thousands in R&R costs while CarShield remains liable for virtually nothing. As a result of my experience in filing a claim for a failed transmission in my 2010 Mercedes, I've cancelled all contracts for my vehicles. Multiple calls, with no resolution. See: **.

Blake made the entire process incredibly smooth! Very pleasant and your product fits my needs and is reasonably priced. The fact that there is no contract is very attractive to those of us that do not use our car that often or put more that 5 thousand miles a month on a vehicle.

The commercials refer to the "check engine light" so when mine came on, I tried to use my Carshield account. Turned out I needed new spark plugs, and carshield told me they don't cover "maintenance" issues. So I don't trust them to cover anything. I canceled my account, and don't recommend them to anyone.

I had CarShield with a monthly payment of $109 & was told I only had a $200 ded and they would take care of the remaining balance. The hose in my car needed to be changed and repaired which was covered under my contract. Carshield told me before the mechanic starts working on my car a claim needs to be submitted and the mechanic did that. My total to fix the hose was about $924.98 and Carshield only covered $100 and I had to pay $824.98 out of pocket! I was really upset 'cause I had already paid 5 monthly payment of $545! I could've save that money and put that towards the balance! This company is immoral! Now you have Carshield paying famous people to market for them and they can't even promise what was told. A lot of people work hard for their money and it isn't right to scam hardworking people! I hope this company goes out of business!

I never had to use Car Shield. When I told them I no longer have that car, I called customer service and said I would like to cancel service. And they were very helpful and polite. I would definitely recommend to a friend.

So far so good with the company. I pray that if/when I need to use the warranty that’ll do me justice and not flake on me. As of now I have no complaints because I haven’t had to use it yet but the customer service is excellent.

Great customer service from rep on phone. Covered all my questions well. If I could get you to print out my policy that would be great, my printer is not cooperating. Thanks. It was an easy process and I am happy with the coverage.

Ron helped me every step of the process and was very patient and knowledgeable. He replied to my emails and returned my phone calls the same day. I had issues with the Lincoln dealership and after not even looking at my car for 3 weeks, I finally found a repair shop. Ron did a great job working with me on the transition. Great customer service.

Matt was very social and helpful. I could not make a decision right away and asked him to call later. He did call and helped me with my annual subscriptions for my Silverado and my wife's Impala. He is really a good representative of CarShield.

Helpful and took big weight out of my shoulders. After a very good conversation with the sales rep. I feel much better and all my worries went away after. I already recommend it to couple good friends of mine. I like to say that the commercial on tv was the key for me to contact you guys because if you hear some thing's on the radio or trough the internet not always is real deal but I took my chance and decide to call you and here I am now feeling much better driving my car.

This company is very unprofessional and is nothing but a scam. I am taking the company to small claims court. They say have to pay to see what is wrong with car. They don't cover anything. All they cover is roadside assistant. Very bad company.

Absolutely the best experience I ‘be had in Decades. I know you can’t save me from Covid19 but you’ve help ease my Automotive concerns. Kudos to Car Shield. Everyone could use a lesson from how the company addresses customer concerns. I thank you.

Unknown to me, my bank account was severely disrupted when their system was updated. I called Car Shield in reply to email and then a text regarding the payment. I thought it was straightened out when I gave the young man my routing number and account number for direct withdrawal from henceforth. He said he had it all taken care of and thanked me. This following month the same thing occurred and this time this wonderful young lady listened to me and totally resolved this issue. She apologized several times that this happened and was now truly set up right, and not going through my debit card now. I cannot remember her name but she was polite and very helpful.

My car is still at the Ford dealer. You told the mechanic I had cancelled so I had to come home and call you. You verified I did, in fact, have coverage so I will give the dealership my new contract # with you tomorrow. I hope to have my car back tomorrow afternoon and return the rental car from Enterprise.

Your agents are very helpful, I just won't be needing this service anymore, I will be junking the car. I had the protection plan for 2 yrs. CarShield is great! Thank you. Will seek out the service with future cars and recommend to friends.

Thank you, Carshield, I have been pleased with your services. All your staffpeople are well trained according to their jobs. They are well qualified. I have been pleased with your services all. I have sold my Toyota Tundra, that's why I am sorry to say I have to cancel my contract. Thank you for your services.

I have never needed them, but I know I feel safer knowing I can call them and they will be there for me. When I do need them they will come through for me, I am very confident in that. I like the feeling of being safe.

The Rep was great but the issue had to do with your antiquated and outdated systems. I changed my monthly pay date to later in the month but I was still getting reminders to pay because your systems thought I was not paying. I had to call a few times to make sure my account was OK and they assured me it is, but your Reps said they could not do anything about it. They assured me it was only a temporary situation.

I love having Car Shield. I used a simple minor service the other day but I was extremely satisfied with the ease of using my service was. I needed a tow and I didn't even think of Car Shield until my mom told me how my uncle got free towing from his insurance.

Hello All I took my car too Amaco Transmission and it's been there a week and the claims department has not got back with me nor with Amaco Transmission. I have sent over all my information they asked me for. They are taking money out of my account every month. If I have to go to the Corporate office that's what I'm going to do.

Very good. The staff did a great job in telling the pro and con on the warranties. I will my friends about Carshield. Thanks again for great service I got from the person I talk to about my new warranty.

Very helpful and informative. Rep was able to pull up my account and provide me with all the information I needed to understand my warranty. I am very glad that I joined Carshield. I look forward to a long relationship with Carshield.

I called to cancel agreement because I could not find dealers that accepted Car Shield Warranties and could not afford it if I could not use it. I was given 2 shops to contact and my rate was reduced. I agreed to stay on for a few months to see if things worked out for me, as I really do not want to be without coverage.

The person who towed my car to Nissan was very professional and very nice. My car was taken to Nissan. My car was checked out, I was called with the problem and picked it up the next day after it was repaired.

Great customer service. Agent had great attitude dealing with my issue. She was knowledgeable about my issue and she took care of it on the spot. Great job! I hope that all your agents treated your customers the same way.

Very professional and responding to my needs to have my vehicle serviced. Keep on doing what you'll have been doing over the years for the community. God bless you, staff and their families. You'll try to have a safe, and healthy upcoming holidays. From the ** family. Thanking you in advance.

I heard noises underneath my hood. Took it to dealership and my rockers needed to be replaced and they repaired it. I wanna say I am grateful for Car Shield. I don’t know what I would’ve done without coverage I had.

We're new to the carshield plan and I wasn't told the step by step process. Got truck fixed where you told me to and apparently jumped the gun on how this process is supposed to work. I'm a college student and never dealt with anything like this only to find out that, I apparently did it all wrong and now carshield will not pay or help. Although my mom is paying pretty sure she's going to cancel.... FIRST LIFE EXPERIENCE EQUALED MY WORST FIRST LIFE EXPERIENCE... THANKS CARSHIELD.

Your agent made the transition very easy. He was so helpful. He also made sure I have the 800 # to call in case of emergency. He also made sure I wrote down my number for service. I will and have recommended this to others.

Great service, quick and responsive. The representative was knowledgeable and very pleasant to speak with. This is the first time I have to call to request something from Car Shield and I was glad that my first experience was a pleasurable one. This make it easy to call the next time. Continue providing the excellent service.

My car axle was giving me problems. I took to mechanic and then I called claimed Dept and they didn’t help me to fix my car axle repair. It’s very very difficult and disappointing.. Not at all happy with CarShield..

I had an accident on 11-19-20. The impact from the other car was so much, my car was totaled. I had to discontinue my service with CarShield. I will definitely recommend this service to others. If the need arises I would certainly use this service from carshield again.

I have a few questions/comments for the gentleman that sold me my policies; however, it is extremely difficult to get in touch with my initial salesman. It would be greatly appreciated if he could contact me at ** or **. Policy #s: **. Thank you.

Jessica was very helpful and knowledgeable. I changed cards and my payment couldn't go through. I called and I was told the issue had been resolved. It wasn't. I called the next day and Jessica answered. I told her my issue and just like that, problem solved. She was awesome.

This coverage is good to have. You will have a peace of mind when you are in your vehicle traveling or doing local Drive. I have a peace of Mind knowing that they are behind me. I am happy to have this insurance. I will tell my friends and family about it.

Unfortunately, the service required was not covered on my Gold Policy. (Actuator-A/C and Heater) Was unhappy with the $400 bill, however was not the Service Writer's fault. However, think you should know they complained extensively about Car Shield and said you are difficult to work with and also difficult to get someone on the phone!

When this COV!D-19 hit.... it created a hardship for so many!!!! I called in and the agent who assisted me noticed that I was paying too much. That was a blessings!!!! So great that I have this program. I know whatever major problems I have...it is covered!!!!

Good respectful company to experience and to rely on to help with unexpected issues with my car. I would recommend a friend to get extra warranty with CarShield as a backup for security to keep their good reliable transportation on the road.

I joined CarShield in October 2020, and was told if I add on my second car I would get a lower monthly payment for the second vehicle, but when I called back, they said it would be the same as the first vehicle????

The CS rep helped me. I feel confident in choosing Car Shield to take care of my car. It is a 2002 and I am retired, on a single fixed income and cannot manage large repair bills. Thank you Car Shield. I tell all of my friends about you.

I called because right now with covid neither of us are working and we just don't have the $220 it was costing us every month. The person I talked to gave me an estimate of $60 a month for the Element and cancelled the coverage on the Civic.

CarShield officially sucks ass. I highly recommend for others, not to get it. Unless you want to pay out of your own pocket, a good portion of the costs and be out of a vehicle for weeks on end. I have the Diamond Package and was told the majority of everything was covered, like a Bumper to Bumper warranty, and only the regular maintenance items (like oil change, flushes, etc) wouldn't be covered. The pamphlet even shows all these things covered. I guess the fine fine fine print, shows all the things NOT covered, because I didn't see that part for this plan.

I had a question concerning my contract and Rate. She was able to answer my questions very quickly with a professional answer. I was concerned about my contract and was approached by a competitor. She assured me that fine and nothing to worry about. Very impressive.

The service has been excellent so far. Any claim submitted have been paid and hassle free. I still have time left on my coverage. I will recommend Car Shield to friends and family. I will use on the purchase of my next vehicle.

CarShield is very misleading. They build you up to let you down; no one wants to work with you because you are a fraud. You tell people what they want to hear to make a purchase and then leave them hanging. I paid over $1200 and now I can’t get my car repaired.

I was with your company before, I had such a great experience at that time that I wanted to come back. I would truly recommend your company. Now that I am back I will not lose my contract with you guys, please keep up the good work.

I received several e-mails from CarShield and have already typed several reviews. Everyone at CarShield was kind and helpful and have no complaints against the company. My decision was based on that I might not hold on to my car much longer.

Cannot believe this co. Is still in business. When people start catching on, you'll go under. Finding a way to weasel a way out of paying claims is ruthless. No thanks, I'll just put my $100 bucks in a savings account.

Representative was very helpful. Pleased with the price for my extra coverage. I would recommend this coverage highly. I feel that the coverage exceeds my expectation. I feel that if something occurs I won't be worried about unexpected expenses. Will recommend to my family and friends.

Friendly professional service from start to finish. I hope to restart this service by the end of the month. Since May 31st when my roommate passed away I have incurred additional expenses and being a disabled veteran things have gotten a bit tight financially.

The service is excellent, and right on time when I needed it the most, thanks Carshield..I was in a bend. Money was low and my car broke down on me, I didn't know what to do then my wife reminded me we had carshield.. Called them and they came through at the right time.

Sean was as excellent representative. He handled the situation correctly and was very patient with me. This is turn will make me want to continue on my policy with CarShield. I look forward to hearing back from the Supervisor in 24-48 hours.

Took this policy out 6 months ago paying $110.00 per month. The policy does not state up front on which is covered. It is a scam on what is covered. Dealership told me up front they had trouble getting them to cover anything.

I had a good experience. The Staff person was very friendly and polite, and understood my reason for cancelling at this time. However, when the need arises I will be back. Your Customer Service Department is so knowledgeable of the services you provide, and I appreciate their expertise.

Added new payment. No claims yet!! Easy way to keep and complete coverage on your vehicle. Car Shield in my opinion is the best coverage for the price. Rest easy with car shield on your side. Cars break down, when yours does, you will be covered!!

After I traded my 2014 truck for a 2020 Silverado I no longer needed an extended warranty. I asked to transfer it to a 2012 Jeep my son recently purchased. It took less than ten minutes to make the changes. The real beauty is CarShield saved me $10.00 a month. Great service! I wish I could remember the lady's name I spoke with because she was professional, courteous, and very helpful.

I signed up for a CarShield ext warranty, I have had factory ext warranties and a few after market. I did lots of research. Reading reviews, especially the negative ones and concluded that the warranty would work for me. The price started out at $130 a month and then after several times to "think about it" for a day or so the final price offered was $60. So take your time and get the best price and review the coverage. I had a previous ext warranty that covered trans axles but would only cover one axle for the term of the policy. Note that an adjuster will probably come out to review any large claims before your car is repaired to be sure it is legit and you can have several days of wait time before the repair is authorized.

My battery had gone out. I called Car Shield I was given a timeframe and the assistant showed up within the time I had been given. He was able to get my car started and I took my vehicle for service at the dealership. I had to buy a battery. Which I knew I would but everything turned out perfectly. Thank you Car Shield!!

Carshield did help me out with my repair, and proved to be a value, but it did not cover my entire repair as promised. My repair for my water pump came out to $2800, but Carshield only paid for $2000 of it. The process also took longer than it should have. They reimbursed up to 4 days for a rental car, but the process took so long to get going that the H2O pump repair didn't even begin until after the 4 days was already used. I have had to arrange for transportation for almost a week and a half now. I still don't have my car back. Customer service was very helpful and actually reduced my monthly payment for Carshield by $20 because of this hassle. Overall I am very glad that I do have this service because it has save me $2000 that I really didn't have. I still have to come up with $800, but it could've been worse.

Great as usual!!! Great care and friendly! Was a pleasure dealing with your crew. Answer all my questions and is helpful!!! I now have two vehicles on this policy! I’m happy happy happy and covered!!! I don’t have any more vehicles!

When I notified Car Shield about the problem, they said the problem would be covered and they worked with the Service Manager at the Honda Dealership. The people in claims were very professional and helpful. The Honda Odyssey was repaired and serviced and I am very pleased with my experience.

I sent in a bill where I had to purchase a starter for my car. As of this date I have heard nothing from you. Please take care of this matter. I expected to hear something from you as I have heard nothings ng

I was having trouble keeping up with the payments and wanted to cancel. Was offered a discount of $50.00 so I continued the service. I think it is a good service and with my car getting older I needed the coverage.

Your team is the best. They really know your product. They met all our needs. I feel very safe with my family on long trips. You really define the meaning FULLY COVERED. Your team was able to meet our needs and budget.

Rep was very helpful in updating my card for payment. So far I am grateful for CarShield for being available if ever my car breaks down. I feel I would indeed refer car shield to others as well as friends and family.

Alisa was an outstanding representative. She was respectful, informative, and extremely helpful. She definitely helped keep me confident of the services from CarShield. I was very happy with the ease of changing vehicles. I am confident with the purchase. I have nothing else to say at this time.

It was very helpful, it's an awesome feeling to know that my car is covered for any component and to know that when I drive I'm completely covered, the lady on the phone was really sweet! And now I think I'll be able to pay the payment and have peace of mind! I don't drive that much so it's great to know I'm covered.

Water pump failed and was replaced. Car was towed to the shop and the work was done there to our satisfaction. We are happy with the outcome. We hope CarShield will respond in a similar fashion if we need their services in the future.

My experience with Carshield was fantastic, I got my situation fixed in seconds, very understanding. I never dealt with an extended warranty before but it helps to know you guys are around, with fast dependable service, thanks Carshield for getting me through my everyday challenge of my car.

CARSHIELD is great!!!! TRUTH and HONESTY is what people are looking for in a organization and that's what CARSHIED gives. I Really appreciate how there is concerned about people, and their safety. THANKS CARSHIELD!!!! THANK YOU, THANK YOU, THANK YOU!!!!

Excellence at its finest. Knowledgeable rep., quick service, courteous. I have submitted a review earlier and I will repeat, so far I am so pleased with the service and would recommend it to everyone and they provide a much needed service to so many.

Excellent service, I have another vehicle insured with you and when my other vehicle is ready I’ll insure it. When it becomes qualified to be covered by your services. Thank you again for your service. I’ll recommend you to other people as the opportunity avails itself. Thank you. Thank you. Thank you, good cost and easy to deal with.

Good if I could get things to my email and a copy of my policy and when I call get the answer on the phone. That does not happen either. I get on Mepco website for anything to see my policy so I can have everything on paper.

My experience with CarShield wonderful. I would recommend a friend or family. The representative responded quickly to my need. I'm satisfied with the quick service provided and answered all my question I has concerning my car problem. My experience with CarShield I would tell everyone to use CarShield for their car protection.

I purchased an extended warranty for a 2013 the ago with 144000 miles And now they're not wanting to pay for the repairs even though those are the only repairs that are covered by the warranty so I have been paying for nothing.

I haven't had to use my Car Shield, but I think the price was good. I will call car shield when I purchase another vehicle. Customer service is always helpful when you call for anything. I will recommend to anyone.

Very professional. Very helpful. I would recommend them to my family and friends. I really do appreciate the way they handle yourselves and the waiting time is nil and therefore I was very pleased because I called them today and I'm thanking you in advance.

Very disappointed in allowed coverage. Was told that I should never bring my car into the dealership as they always charge more than anyone else. Disallowed was part of the cost of the replacement part and part of the labor. If that is the case, you should state that before any signs up for your service.

I truly was thinking about dropping this service to save money on my monthly bills. Your very knowledgeable, kind, not pushy sales rep went the extra mile to make me feel like a valuable customer. She spent time to relay important information relevant to the make and model of my vehicle. Having this information and service protection gives me a new outlook on the possibility of keeping my car for longer than I thought I possible. I feel like one of those people in your commercial bragging on your product. Thank you for excellent customer service. I award your sales representative 5 Gold and Platinum Stars. Give that lady a bonus!!!

Our Equinox was put in the shop 11/2/20. An adjuster went on 11/5. We are still without a car or any authorization to rent one or knowledge when a repair will be done.. Our experience with CarShield has been a negative one.

I had no claims so not sure how great CarShield is but I do know that customer service reps are fast and professional with helping to change credit cards and payments!!! I will rate all 5 stars unless one day they do something that I don't like LOL. Then I will change my rating. So can't really say nothing about a claim issue but the rest so far haven't had any issues.