CarShield Reviews

I received an email that my payment had not gone through. I discovered that my payment card had expired. The agent helped me set up the auto payments via checking, rather than a card so that this wouldn't happen again.

Customer Service successfully took care of getting my problem. It was a problem with the billing department. It has nothing to do with my 2011 Toyota Avalon. For that I am very thankful! I look forward to dealing with Customer Service.

CarShield was very helpful in helping me get to the right department. Every item was taken care of, at no time did I feel as if I were a problem to them. The people who helped me acted in a professional and polite manner. They spoke clearly where I could understand and did not have to ask them to repeat. Thank You.

I made a payment early and the auto pay took out a payment. I call. They fix it with no problem. I also had a payment issue and contact customer service. Lady help me to resolve this issue with payment. I do recommend CarShield insurance.

Appreciated Rep Byron **'s expertise and good humor while explaining all aspects of Coverage and Contract details. At today's repair and labor costs for newer cars, it's smart to have a comprehensive plan. CarShield is a name you can trust at home and on the road. Best investment I've made this year! CEB.

My claim was handled in a professional manner. Thank you. I was thankful that I had coverage. I had no problem with my vehicle. Then it threw a check engine light. The rest was a wrap. You guys paid half the bill. Thank you for that.

Great service. Answered every question and concerns. Took care of my need. Making payment was very easy. Also making changes to my account was well received. I love the coverage and price. I would recommend to my family and friends.

My experience with the customer service rep was wonderful. She didn't give me any problems. She did say that they can lower my plan. I told her I was not interested in that and she canceled it as I asked and tell me how long it would take before my money will be reversed back to my card. Other than that she was very pleasant and nice and I like that. She also gave me my customer ID number in case I had any problems in the future.

Car began getting hot when I would give it gas after a few minutes so each it would do that I would pull over to side of road. When I finally got home I called perfect time and they had it towed to their establishment to have it checked. Car Shield is the best and we recommend them all the time. Thank you. Debra

My car has been in the shop since September 10, 2021. It is now October 1, 2021. I see that no one cares enough to make sure, I as a Diamond of 2 years with 2 cars paying $100 a month for both, was treated better. No one has called me EVER for an update from Carshield nor American auto shield and I have called both of them repeatedly. I have called almost every day after 2 weeks passed and to the date there has been 5 escalations.

Helped me with getting my car checked out. Helped get things done with no problem..Feel much better now that my car is in the shop and getting checked out. Was very stressed out before. Now feel much better now that my car is in the tranny shop fixing to get checked out my.

I was fortunate enough to buy a low mileage car and got the best coverage. I've had two claims that went very smoothly. No hassles. They covered a bad lock solenoid and a timing belt tensioner. Coverage is not cheap, but it's a good investment for the $45,000 car that I got for $10,000.

I had Carshield for about a year and a half and it only covered a fuel pump even though I spent thousands of dollars on repairs that Carshield did not cover. I cancelled the contract because I bought a new car with full coverage of repairs.

The customer service rep took care of my concerns immediately and professionally. Answered all my questions and was prompt which made my contact short but efficient. This is the second contract coverage I've had and there were a few important questions I had regarding my coverage. All were addressed and answered by the customer service rep. And she is sending me a copy of my policy for my personal reference. Happy I am covered by CarShield!

They are very helpful in resolving problems and issues. Customer service make it their priority to make every individual happy and satisfied. And I am very excited to be a new member with CarShield. Highly would recommend a friend for CarShield membership.

Told us where to go to have our transmission checked. Oct 12 is our appt. Was very courteous and told us exactly what to do. I was Leery of the services but it seems legit. Will let you know if we have any issues

After several months of having a policy with C. S. I still l had not rec'd a hard copy of my policy. I had called several times and requested a contract but had not rec'd anything as of yet over several months. I called and was routed to Miss Jessica in Customer Service who was reassuring to speak with. Miss Jessica took care of the issue quickly and pleasantly. Thank You, Lovett

Best place ever!! My Nissan transmission was leaking fluids from my engine to a center part on my under the hood casing. It smell bad. Next my windows on the driver side. Next my transmission stopped working while I was

I have had 2 warrantees with Carshield, 1 on each of my vehicles for several years, which I have never used until recently. I first call CarShield to make sure they would covered the repairs on this vehicle in question and was told they did, (AC & Power Window Moter). I put my vehicles in for a passenger side power window and AC repair, both of which had stopped working. First I found out from my service center that CarShield would only cover after market parts for repairs, which I was not made aware of when they sold me the policies. Considering one of my vehicles is a Mercedes, this is unacceptable. But, 3 weeks later with my other vehicle still in the shop, I called my service center again to find out the status. I was told that they we still waiting on approval to replace the AC compressor due to compressor leaks.

I had an awesome experience with Carshield over three months ago maybe Four but they paid for my engine to be completely replace. Car shield receives such a bad reputation from Mechanics who are just in the business to make money. I would advised anybody to get Carshield, however my claim would not have been covered if I wouldn't have read the contract. When buying these policies Customers need to realize and read what they bought into. If they don't like it from the beginning don't be in. My Malibu is a 2012 with 128k miles when I got the coverage and not everything is covered but my engine was covered because it covers timing chains and at the end of the day the parts that are covered will outweigh the parts that are not covered because they are either more little or easier to afford. Carshield is amazing and I would have them any other way.

When I called Carshield and told them that my horn went out. I was unsure if they covered it or not, but the customer service representative was very helpful and told me that my horn was covered under the electrical service.

Customer service did an excellent job meeting my needs. They helped me with my contract dispute. I had called to cancel my contract because of what was told to me on the phone was not what I had agreed to at the beginning of the sale.

I received a rental car for three days when my car was being repaired. It took more than three days for the repairs. I called to request more time on the rental car and was told I was only locked in for three days. The contract states up to seven days for a rental car. When I returned the car I was told that Car Shield would not cover the taxes on the rental car. It states on my rental agreement that you cover the cost 100 percent.

Bank account closed and I forgot this was being drafted (due to card being hacked). The emails and phone calls were so appreciated. I did not want to lose your coverage. It is a blessing to know that I am protected.

David ** was patient and thorough in assisting me to establish new service with Car Shield. He answered questions and ensured I understood the coverage. I look forward to a positive, long term contract with your Agency. In fact, I sent out a Facebook shoutout to my Friends to also sign up with Car Shield.

Fortunately, I never had to use CarShield, unfortunately, due to financial hardship, I had to cancel my policy. I was treated with respect and understanding by Cust. Serv. Rep. Christina. I will return to CarShield should my situation become solvent again. Thank you for making an uneasy situation comfortable.

Agent was very willing and helpful in working a plan I can live with! I am on a limited income and any unforeseen expenses can jeopardize my budget item and happened. However, Car Shield worked plan which we hope will make things work!

Carshield sucks and false advertisements. My transmission is slipping on my truck. They want me to pay out of pocket for it. I've went past the 500 miles that was required. I have the $200 deductible. I can't afford to pay for transmission. I've found new warranty.

Very helpful. I was helped by a very experienced person who knew what she was talking about with her experience and I thank her. I had every question answered to the best of her ability, she knew what to say to every question. Thank You.

The representative was very courteous and knowledgeable about CarShield's products and services and went the extra mile to understand the customer concerns and went over my membership and overall details of the contract. The representative provided excellent customer service and I will recommend CarShield to family and friends. I have been with CarShield for a year now and I am planning on being with them for years to come if my car is still running which I am sure it will be if I stick with CarShield..

I was very happy and completely satisfied with the response that I got from Car Shield and repair. Call SHIELD is amazing. It help us to keep our sanity with no worries at all just as your contract states for coverage so it’s done 100%. I thank you guys so much and for getting this repair done so quickly my whole family was happy. Thank you again Car Shield

I'm going to be a few days late with my payment this month and Carshield was kind enough to keep my policy active. I haven't had to use the insurance yet and hope I never do but it nice knowing that it there if I need it. Thank you so much. You guys are a pleasure to work with.

Extremely knowledgeable, extremely helpful and extremely pleasant. She answered all questions to our satisfaction. Even called back when disconnected. She made us feel like we are the only customers. We will definitely recommend them to everyone. Way to go team.

Rep was kind in explaining how the procedure works which I had no clue of? Provided me with my contract number and the claim number that I need to provide for whenever I needed to go and get service for my vehicle

They Were Very Good At What Knowing What I Needed And Got Me Taken Care Of So Thank You For What You're Providing So Far. I'm Happy And I Hope I Don't Need Your Service Any Time Soon And Thank You

Their warranty is a joke and they will not honor it. I will be going to the Better Business Bureau as well as posting on every social media possible. Multiple reasons for an engine light to come on, mine on due to the bolts on the manifold. The 3rd cylinder on my truck misfired but a certified Dodge mechanic from out of state said he believed it could need a tune up and my plugs were bad possibly. Like anyone, would know and believe, this does not constitute a tow. I made an appointment to the Dodge dealer where I near where I reside in another state so that I would not be stranded and traveling two states out to deal with a possible spark plug issue which anyone with basic knowledge of a spark plug would do.

I phoned Car Shield to find out if and when I would be receiving membership cards and information. I was told that an email could be sent immediately. I opted for the info to be sent via U.S. Mail. I was told it would be about 15-20 days before I would receive the requested info in the mail.

I had no problem with the question I ask the person in customer service. She answer my question. She sent my Car coverage to my Email as I requested. I got it within 5 minutes.. Very nice person to talk to.

My rep was extremely helpful, courteous and appears very knowledgeable. I am very happy with my purchase of Car Shield. It has proven to be a good value for my money. It has almost paid for itself. I would recommend to anyone.

Was told when ordering that cost would be $89/month as in flyer. Ordered 8/27/21. Was billed $138.60 at that time and since on was charged $138.60 on 9/27/21. Called 9/27 spoke to Zemetra. She worked with me so the payment for October will be $89.99 plus tax.

We purchased a new vehicle and had to transfer our Car Shield Service contract. Normally that would be a royal pain in the butt, but Brittany made the whole affair very easy. She was pleasant and efficient throughout the whole process.

Chase normally pays my account once monthly and for some reason did not pay it for September. Gave needed information to your person so that it was paid and she will send information to Chase so that it will be paid monthly.

The agent was soo very helpful in getting my account status back to normal. With agent's permission I was able to get my payment schedule back on track and within my budget. Would recommend Car Shield to all that will listen to me.

I am a new customer. I haven't had any car troubles yet. So far I've had good experiences when speaking with customer support service providers. I was happy to see it did not take me a long time to get in touch with a live representative. I feel the representatives I've spoken to genuinely cared and strived to help me. However, my most recent call was to upgrade my coverage from Gold to Diamond. I was told a supervisor will review my request and the representative will get back to me within 3 to 5 days. It has been an entire week and unfortunately they have still not called back. Hope to receive a call soon.

I originally signed up for this fully expecting to use it. Unfortunately as we are elderly, and on a fixed budget I was unable to find the funding in my budget to continue to keep this service. I was satisfied with your customer service, and thank you for your your quick response.

What I liked most was that my bill was paid. I left the repair shop with a repaired car and had to pay nothing! I liked the fact that you worked directly with the shop leaving me free of hassle. Thank you Car Shield!

Handled accordingly and customer service was great! I have told so many about Car Shield, hopefully they will take my advice and sign up. This was the best thing I could have done, sign up and save money because the type of vehicle I have would have been a big ticket without CarShield.

My former debit card was stolen. So I had to replace the stolen card with a new card. It took a little time and I knew it would interfere with why the payment was due. I received an email about difficulty in getting payment so I called immediately. The transition with your representative and smooth and Uneventful. Just took a few minutes then everything was back to normal. Thank you for such efficient workers. So easy to talk to and to understand. Thank you again.

The agent was very helpful and sent me some places that I could take my car and it was fine. She took the time to explain everything to me and send the email of places right away. I had the email in less than a minute.

The man on the phone helped me out fine with what I was going through with my car and all I had to do was buy a gas cap. Thank you very much. The customer service was so helpful. I was ready to take my car to the dealer. Now I don't have to. The light went right off.

The representative I spoke to genuinely cared about me and the my vehicle. I couldn't have asked for a more understanding phone conversation. I felt very informed about my decision and felt very good with the coverage. And it was all because of the high level of help my representative gave me.

It was a very informative and pleasant experience. Carshield addressed and satisfied my concerns. I would give them my highest recommendation to any family member or friend..They provide quality service and excellent value to their customers. And they do an excellent job of providing quality service and customer satisfaction....

Representative was very helpful. I would recommend CarShield to my family and friend. CarShield is a very reputable company and stand behind their promise, I also know friends says CarShield have took care of their mechanic bill without any problem,

Car Shield responded to me immediately when I realized my car needed repaired. The auto dealership contacted Car Shield, arrangements were made between Car Shield and the auto dealership to repair my vehicle, with no added stress to myself. When I retrieved my car after the repair work was done, I needed only to pay my deductible, and leave with my repaired vehicle. I greatly appreciate how easy it was to accomplish. No runaround. No hidden fees. No added stress. I'd highly recommend Car Shield to anyone. Thank you.

Axle replacement not covered due to being ripped. I don't understand how one is supposed to know prior to ripping unless there is an issue. I only took my vehicle in for an inspection to keep up on things and found out I needed a new axle. I've only had the car for about a year. I am on a fixed income still the monthly payment for the gold package is really a hardship for me not to mention the $350 I now owe the mechanic. I am not pleased and probably will look at other options for warranty.

I've been with Car Shield for 16 months and have never been late but started a new job and my is being delayed a day or two so I called to ask if there is a late charge and your associate was very helpful.

We've enjoyed the quality of service we've received from CarShield over the past year and a half, even though we fortunately haven't had to make a claim. Your customer service department, especially Margaret (Marci) is EXCEPTIONAL! Thank you very much, George M & Sue Ann M.

Hello. Tyler ** assisted me with a new policy. He was very pleasant on the phone and able to answer all my questions once he determined what coverage my car qualified for. He did not rush through the call and took the time to ensure everything was explained thoroughly. I would hope to be able to speak with him again if I have a need to call in. Please recognize him for a job well done! He is someone who I hope is truly valued as part of your team!

Very helpful. Took care of the issue promptly. The voice-mail I received could have mentioned the problem but that's ok. All is well. I hope all of you have a good weekend and a wonderful autumn. Happy winter holidays and a great New Year.

When will I get back my money in reference to monthly payments since I have sold the F-250 on September 17, 2021. No one will answer this question, please help. As for the customer service, CarShield was excellent. I would highly recommend your company to my family and friends.

I haven't had no problems at all, the representative was kind and caring about what needed to be done, she took care of the matter easily, very happy with the phone quickly being answered with no on hold time at all, very pleased.

Requested booklet and or contract on my Diamond membership. Agent was most helpful and will forward booklet and contract requirements to my email address. Brendan was most helpful and reminded me documents will arrive in about ten days. Thank you for the assistance and will review contract upon arrival.

I just bought a new car with warranty and full coverage so I didn’t need CarShield anymore. When I called CarShield customer service to cancel the contract the lady was exceptionally nice and did it instantly. Very helpful. Would definitely recommend CarShield to anyone in need. Thank you CarShield.

Called to make sure that my coverage was current and to get a brief overview of actions to take to ensure that the claim is paid. The Customer Service representative gave me a quick verbal rundown then sent me an email with the exact instructions. Thank you for this efficient service.

My car is at a shop. Have Ben going back and forth with ya all for three weeks? They have sent an inspector out. It has went to adjuster. All is good they keep telling me. But now you're trying to find a used part. Or refurbished part. And now I’m sitting here still no car. Not a happy customer.

I was not in need from this point on the tow truck. What I try to say the CarShield people they were helping me very diligently, patiently and kind till I got the help I needed.

Gave mileage update to representative and updated contact information with her help. She was very polite and professional about updating the information I submitted to her. I would and is going to recommend CarShield to all my family, along with my friends. I am now part of the CarShield family.

Had my gas gauge worked on. Couldn't see how much gas I had in my car. This was something a driver needs to know. I let the dealer know I had CarShield, they call and CarShield took care of business. Thank You Carshield.

She was friendly and eager to help. I couldn't get my contract to accept in the app. She did it on her end; then I did it on my end; then it worked. Also she helped me with my daughter's account; which I am listed on.

Ease of mind is what you get with CarShield. They have been incredibly helpful and took care of my repairs quickly. What are you waiting for? If your vehicle is past its factory warranty or even if it's an older vehicle, why not stay covered with a Car Shield safeguard in place.

When I called today, I paid my monthly payment, and then transferred to Customer Service. I intended to end my contract. The representative politely asked me the reason, I explained that a couple of months ago my car needed service. CarShield declined the problem saying that it was for a moving part. I think almost all things are moving on a car. She then explained the situation in a way that I understood, she offered me a lower monthly payment. I asked what does it cover, I had not received a contract, she explained many things that are important, I then decided to keep my contract, she proceeded to get authorization, I am staying with CarShield. My car is a 2002 S80 Volvo, so you know it is an older model. I believe that I will be able to use this policy after all. I have received the Confirmation of Coverage and am satisfied with the arrangement that has been made. Contract #**. Thank you. Joyce **.

It took 3 weeks from day submitted to car return. Over 2 weeks until approval and it still cost us out of pocket $1526 which was crazy. And only 3 day car rental at end. Very disappointed in the service. Not at all what I expected.

The Representative was very helpful in changing my payment date in order for it to correspond with my direct deposit check. This will make it easy and proficient in making certain my Monthly Payment is received on to prevent delinquent payments.

Everything was easy fast. Lady was very pleasant and knowledgeable. Let me know everything about the coverage. Took time to listen to me and all my concerns. I would recommend Car Shield to all my friends. Thanks for all your help.

As I mentioned before, Clayton is an excellent staff person. He encouraged me to consider the lower cost plans but I had to cancel entirely due to very limited income. Kudos to him and to your company for your work.

I called because I received a letter from Car Shield asking me to call, my last name was spelled wrong on my letter, but on this call it was spelled right. Very helpful lady I spoke with. Name was Christine I think.

I was checking to see if my payment was received. The representative was very helpful and informative in resolving my issue. I was calling to see if my payment has been received and they confirm that the payment had been received.

I feel it's a bait and switch company, I have a car issue, and claims are doing everything in their power to deny my claim, I called 3 times and got no call back, shop called a few times and no response, I called and asked for a manager, that was a joke, beware people, if it sounds too good to be true it probably is.

Good customer service, rep was knowledgeable and friendly. Very satisfied with coverage, will be getting again for my daughter's vehicle. Will recommend this coverage to friends and family. Price was good and I felt like I was getting a good value for the price.

I would recommend Car Shield to family and friends, when speaking with someone about this service make sure you ask what does it inclines, as far as coverage make sure that your policy covers everything down to the smallest detail.

The best I ever had for auto safety and Showing care. It is so great to have You on my ledger. I hope I can tell everyone about Your services. Thank You from my heart. Thank You. Michael **. I will recommend you to all my friends As I am US Veteran.

I have had the Car shield warranty for about 3 months on my new vehicle. This month I happened to notice a leak coming from my vehicle. There is a leak coming from a part I was told that was covered. It just so happen I was having the car looked at the next day by a personal mechanic and he happened to mention the leak. I called car shield and explained, they told me it might be covered but in order to do the claim, the car has to be at the shop. I take the vehicle to the shop only to find out there is a leak on top of my control arms being broken. Fine control arms are apparently wear and tear, however the leak is not. THEY WOULD NOT COVER IT DUE TO ONE SIMPLE PART. This job cost me over 1,000 just to get done.

Your reps were patient and knowledgeable. Rather than going to replaced debit card, we changed for debiting checking account with payments remaining on 18th beginning in October. September payment was authorized for today from checking account. I appreciate your call and kindness.

I was confused and the rep helped me very much to understand and problem was resolved. I'm on a fixed income. When I first signed up I was supposed to get the policy copy on paper but I never received it. So now I will get it.

The repair facility were unable to contact the adjuster/appraisal. Phone calls or emails of the repair estimate were never returned. I wouldn’t recommend this contract service to anyone. I will report it to the BBB. Car Shield or American auto doesn’t have the customer best interest. My truck has been at the repair facility since 08-16-2021 - 09-21-2021. I don’t know why car shield doesn’t want to cover the repairs.

I love doing business with y’all and keep up the good work. The service is excellent. The customer service line you don’t have to wait long. The customer service always are nice, always showing that they always care about your needs.

The representative was very helpful and courteous helping me get all the information on my claim. I’m very pleased and appreciative with everything about my experience with Car Shield. I have and will continue to share with and encourage my friends and family to sign up for car shield.

I hear that they good to have. I tell everyone about y’all. I love to have y’all. My family didn’t know about y’all. Every time I call they help me every time. They can be my family. Every one need know how good this comm or.

Customer rep. was very helpful and friendly. I only needed to change my E-mail address but was helped like I was setting up a new account. We have two cars insured thru Car Shield and am happy with our coverage.

Made a claim about my AC compressor. They handle it. They spoke to the mechanic. They took care of it. They fixed it. I'm satisfied. I recommend Carshield to everybody. I will I've been telling all my friends right now to get car Shield. Never doubt about carshield again.

I been trying to upload a claim for the last 3 hours and keep getting a server error. Internal Server Error. "The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@americanautoshield.com to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log." Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. You all need someone that can fix it. Thanks. Frederick

Excellent job. Well talk customer service. Yes I would recommend people to CarShield and family member. They answer all my questions and called back at earlier convenience. The people that work on my car was helpful as well. My car rides very nice and clean. The customer service was great and

Wrong answers and bad attitudes from some of the personnel. I questioned their integrity, knowledge and customer services. The previous personnel, failed and ruined your Company's reputation. I have 20+ years in military uniform. If you don't know answers, ask someone who does. It makes both individuals look impressive. Rakia ** impressed me.

My call was to about billing and payment accommodations. Lisa was the customer service representative. She knew how how to first listen to her customer to figure out how she help me. When she heard about what my issue was she quickly adjusted my account to best fit my needs.

When I talked to the person who set up our contract, he indicated that there were two policies, one Gold and one Aluminum. He "promised the world" on covered charges. I've asked Tiffany (our conversation today) to send me an email denoting specific coverages for each plan.

One time payment customer service representative was very helpful and understanding. I had a issue with my original card which had some fraud on it so she was helpful in helping me make a payment with another card. Thank you.

Always great service! I have never had a problem getting my concerns resolved at any time. Carshield is a great value and has paid for itself on 3 cars that I have covered. I would never drive a car that I own without Carshield.

Having a vehicle in the shop is nerve-racking. I am so grateful that I chose Car Shield as my warranty company because they have made me feel so it is. They are prompt and professional and I was referring to recommend them to anyone.

My customer care representative was courteous and efficient and handled all my needs. She helped me change my payment due date and my payment method to better serve my financial situation. She helped answer some questions I had about my protection plan.

False advertising. You don't keep your word. All you guys are good for me right now is Towing. I locked my truck if I locked the keys in the truck. Other than that it's been in my des and you have denied every claim I have put through because it's not part of the engine baba baba blah. Honestly you s u c k.

Michelle was very polite and knowledgeable and friendly. She made sure all my questions were answered and made sure I understood the terms of my contract. Very courteous and patience and patience. Would definitely recommend to friends and family members.

The problem I have with Car Shield is the car rental portion of the contract. That put me in a very bad situation and when I first sign up with Car Shield the car rental was not clearly explained to me. I really felt it wasn't fair.

✨ ✨ ✨ ✨ Thanks for a great application experience. Answered all my questions with professionalism and exactness. Purchased two contracts and referred a friend. Thanks again for such an easy transaction. 5 star experience. ✨ ✨ ✨ ✨

The representative was very helpful and knowledgeable when she helped me. You are awesome and I'm extremely grateful. My policy had to expire due to financial reasons but I was able to get the same coverage at the same price!

I’m tired of all the customer service reps calling me every day. I’m not going to take their abuse. I know how to block your number and report your company. You keep on and I will get my lawyer and sue the living ** out of this company.

When I hear the TV commercials, it made me think of something that I needed, so I started my coverage about 6 months ago. My 2012 Ford Focus started to leak water at a rapid pace and it got to a place where it could not hold much water and the next thing the head gasket blew and the engine was no good. I have notified CarShield customer service many times only to be turned down for coverage. The mechanic at the garage told Carshield that the car had a blown head gasket and according to CarShield policy, there is no coverage for blown head gasket. But the truth of the matter is the water pump needed replaced, but it happened so fast the engine was affected.

Absolutely pleased with using Carshield. The best. Thankful and bless. Customer service was courteous and very helpful. My auto issues are resolved and now I can ride safe and happy once more. Bless to have Carshield. Once again. Thank you.

I had my car repaired by my car dealer and Car Shield covered the repairs that had to be done for me. My dealer handles the paperwork and sent the videos of the damaged parts that had to be replaced. Thank you Car Shield.

Carshield provides a fast and easy signup process. Also, I was able to get great terms and affordable pricing. I would definitely recommend this coverage to friends, families, and business associates.

I have had CarShield for almost 2 years, and this is the first I’ve actually needed any major service done to my vehicle. The process was hassle and pain free. I will definitely recommend to everyone I come across. The service was great!

It's just the nature of the beast. If CarShield covered more problems they probably wouldn't make much profit. But, after several expensive break downs and none of them being covered, it just wasn't for me. Definitely a buyer beware product. You get what you pay for sometimes.

Unforeseen circumstances in my finances was forcing me to cancel, but I was able to make my situation work by talking with your representative to make payment arrangements breaking my payment in half so now I get to keep my coverage, which was the Silver Package.

Each time I speak with you at Carshield I am treated with kindness, concern and a willing to help me. I truly appreciate your professionalism and look forward to our future together. I really appreciate your team working with me by making my contract fee affordable.

I am officially a Carshield member! I've never had a company be so kind or efficient when answering my questions. And to take the time to not only get to know me, my car and put my fears at ease but you made this such a great experience. I look forward to having you all as the warranty for my vehicle.

I called to have my payment date moved by one day and the representative did it with no hesitation. I appreciate good customer service. I am a customer service manager for a call center and love the service I received.

The representative did a good job tell me that my coverage is still in force. She spent a reasonable time with me. She was knowledgeable about what I was looking for. She was respectful and courteous with empathy with my problem altogether.

I would like to know the amount of claims you have paid on my behalf thus far. There is no place on your website that provides me with this information. Your website is far too generic. It could use an overhaul.

Awesome experience there. Awesome and love helping people. I hope they stand behind the monthly payment and when file a claim they stand behind fixing item and help me get the best experience. I want be protect at the same time nervous

Phone conversation, agent was very pleasant. She answered all my questions. She further explained what is covered, gave me the addresses of other automotive shops that accepts Car Shield and the phone numbers. I had called the day before and was expecting a call back, didn't get it, she apologized for it. She was great and very genuine.

It took calling your company two days in a row, but Rakia took care of the mix up quite nicely. The first time I called the fellow said he would but didn't. Leave it to a woman to fix the problem correctly.

The policy did not cover anything electrical that leaves a lot on the table for no coverage. Transmissions have lots of solenoids that fail mechanically and they will decline the repair if this happens to your transmission. Car Shield does not care about you as a customer or the repair shop. Their goal is to find a way to decline the repair.

I have not had a claim yet but every time I call for any information or advice the customer SERVICE PERSON is very helpful and courteous always and they always give me a answer or get me to someone who does!!!!

For close to decade I’ve paid for this warranty and I’ve used it once. But the one time I needed to use it they had a loophole in place to made sure it wouldn’t be covered. Before doing that their customer service lied to me and blamed the dealership. Keep saying someone would call me but never did. To make it worse they said I had coverage to cover extra and when I got there to make sure and try and use, they said that policy never existed. When they see all the notes for the call backs and clarification they didn’t call me back one time. Don’t waste your money with this horrible company.

It was absolutely a pleasure to talk with Luke who promptly and assuredly took care of emailing me payment receipt and contract. His calm assurance put me at ease. I will gladly recommend CarShield to anyone on that basis alone.

Great, easy, fast, didn’t take much time to fix the Problem, I had to change billing card and customer Service was very fast and hold time was just as fast. So far l had no trouble with we CarShield and customer service is top notch.

Called to see if I had road side service. Cindy was able to answer my question question. I called to see if I had road side assistance. Cindy explained my plan and was very thorough. I was very pleased with CarShield and Cindy.

My 2015 Ford Taurus needed a water pump, front control arms bushings, and front sway bar. My 2016 BMW rear pinion seal was leaking and horn needed to be repaired, all parts were taken care of by CarShield. Very satisfied.

Life is short and stressful so why not do the things you can to ease that burden and make life a little better and a little less stressful so get the coverage you won’t be sorry. The price of the coverage makes peace of mind affordable!

I brought my car to the dealer on July 9, 2021 and it was there until July 29th, 2021. Carshield was very difficult to deal with. They ran me around for weeks. I cancelled the contract because they really sucked and I made it known. I have been after them for weeks now to get my rental car reimbursed and still haven't done to help me. I wanted my money refunded and I was told, "We don't do that." Customers service was terrible and I have told my friends not to buy carshield. Nothing but trouble and lies. I just want my money refunded and the 220.00 they caused me to spend because the battery went bad.

I called in to verify AC service would be covered before heading to dealership. I was shocked to find out I had to pay well over $300 for AC service that the customer service representative confidently insisted would be covered. Why am I wasting money Carshield coverage???

Even though I have not had to use Car Shield's service, I am confident that when they are needed, I will get the best service possible. I know Car Shield will save my family Money when we most need it, and it can't get any better than that!!! "Car Shield cars go farther!"

My experience w/ last representative I spoke w/ at Car Shield was like a ray of sunshine. This rep was courteous, professional, listened well and showed concern about my needs. Her energy was so positive that it radiated on my end. She definitely did her part because I AM NOW A HAPPY CUSTOMER!!!

All positive--responsible info--knowledgeable personnel and helped throughout the process and follow-up. Would recommend them for warranty extensions. The work is all done through the company and the repair shops but they take any calls. Have not had any complaints at all. Will use them again.

This company is as closer to a scam as one can be. They email 5 times a day if they don’t get their payment within ONE day, yet actually cover NOTHING that they state the warrantee will, such as Valve cover gaskets and more. I haven’t ever heard from them declining yet, only my mechanics. Horrible service. Save your money. They are terrible.

Helpful and understanding. They are will to work with me on the subject at hand. The subject is later payment due I being hospitalized. They are working with me on keeping my account. They treated me like a important customer. And that is a good feeling to have.

Jessica did a great job following up with me, and keeping me in the loop the whole time. Even lowering my rate for the trouble I had. With her on your team the company can go a long way. Thank you very much for doing such a great job.

Was extremely appreciated. Customer service was very friendly and helpful. Was very impressed by the young lady's helpfulness and insight. Will definitely tell others about the service and how they helped me. I'm very grateful for the policy and the customer service department.

I called to cancel my contract and I was told I could have a push back for a couple of months. I agreed and was assured if my financial issue did not change then I can call again for another push back but I am still covered!

Excellent. Superfluous. Good service work. I shall recommend your agency. Your agency makes it so simple and easy to solve my issues. I do wish I could get a better rate. I have a total of 4 automobiles. I can only afford to insure protection for two. I'm a US MARINE CORPS retired veteran and cannot afford to have other 2 vehicles covered with your agency.

Add vehicle for coverage. Customer Service was very helpful. I was answered almost immediately when I called. Very prompt service. Very polite and courteous. If I were to have to do this again, I hope I get the same Customer Service Rep.

I have 2 cars with CarShield and have had a great experience with both claims. Robert ** and Mark ** have been extremely professional and very helpful, I have nothing but positive things to say about CarShield. In fact Mr ** spoke with the dealership that worked on my car to straighten out some problems they had in the past, the service manager was very impressed.

Excellent, friendly, professional service. Transportation to and from and perfectly cleaned car. Will recommend to all. Liked immediate offer of service. Arrived first thing in the morning, and someone was there to greet me, drove me home, and work began. It took longer than anticipated, but the job was flawless!

They denied my claim based on a fake inspection and didn’t follow my contract guidelines. I was within my contract guidelines and they sent some quack to inspect my vehicle and deemed it preexisting damage so they won’t have to pay my claimed. I will spent the rest of my life bad mouthing CarShield to anyone who will listen! This company is fake and are false advertising!

Very pleased and professional and very proud and excited people person. Yes yes yes I would gladly recommend to family and friends. I would gladly recommend especially to women because women get scammed all the time if men are not with them at car repair places and it's good to know that you will take care all of that. Have a good day.

Good service. Good phone skills are very good. No problems with the person taking my payment. Overall petty good service. Always very helpful to have on your side when you need help with your vehicle so have a wonderful day.

I took my car to dealership for a recall and they did an inspection and found I had broken motor mounts. I called Car Shield and they had the car fix. The cost was about $1600. I was with Car Shield about two months. Thanks Car Shield for keep Your word. I would recommend Car Shield to everyone who needs after market auto insurance.

I had to call for my policy number in order to set up my mobile app. I also needed to be transferred to Homesense. Great job assisting me. I have always had a great experience when contacting customer service, always polite.

I am purchasing a new Outback and no longer need the CarShield coverage. The coverage was wonderful and gave peace of mind. I would recommend to friends due to my experience. Good value for the coverage. When I called for customer service, Kevin was most helpful and made the call very easy and simple. Thank you, Kevin!

The associate l spoke with, so sorry I don't remember the name, was very knowledgeable and helpful. My husband and I feel so blessed to have Carshield, even though we haven't had to use it yet, it's good to know they're there.

Very easy to work with. I felt as if I was being served instead of being sold. Hopefully, I will not have to use the service but time will tell. Thank you for the peace of mind that I will have driving down the road.