CarShield Reviews

Representative was very helpful. Pleased with the price for my extra coverage. I would recommend this coverage highly. I feel that the coverage exceeds my expectation. I feel that if something occurs I won't be worried about unexpected expenses. Will recommend to my family and friends.

Friendly professional service from start to finish. I hope to restart this service by the end of the month. Since May 31st when my roommate passed away I have incurred additional expenses and being a disabled veteran things have gotten a bit tight financially.

The service is excellent, and right on time when I needed it the most, thanks Carshield..I was in a bend. Money was low and my car broke down on me, I didn't know what to do then my wife reminded me we had carshield.. Called them and they came through at the right time.

Sean was as excellent representative. He handled the situation correctly and was very patient with me. This is turn will make me want to continue on my policy with CarShield. I look forward to hearing back from the Supervisor in 24-48 hours.

Took this policy out 6 months ago paying $110.00 per month. The policy does not state up front on which is covered. It is a scam on what is covered. Dealership told me up front they had trouble getting them to cover anything.

I had a good experience. The Staff person was very friendly and polite, and understood my reason for cancelling at this time. However, when the need arises I will be back. Your Customer Service Department is so knowledgeable of the services you provide, and I appreciate their expertise.

Added new payment. No claims yet!! Easy way to keep and complete coverage on your vehicle. Car Shield in my opinion is the best coverage for the price. Rest easy with car shield on your side. Cars break down, when yours does, you will be covered!!

After I traded my 2014 truck for a 2020 Silverado I no longer needed an extended warranty. I asked to transfer it to a 2012 Jeep my son recently purchased. It took less than ten minutes to make the changes. The real beauty is CarShield saved me $10.00 a month. Great service! I wish I could remember the lady's name I spoke with because she was professional, courteous, and very helpful.

I signed up for a CarShield ext warranty, I have had factory ext warranties and a few after market. I did lots of research. Reading reviews, especially the negative ones and concluded that the warranty would work for me. The price started out at $130 a month and then after several times to "think about it" for a day or so the final price offered was $60. So take your time and get the best price and review the coverage. I had a previous ext warranty that covered trans axles but would only cover one axle for the term of the policy. Note that an adjuster will probably come out to review any large claims before your car is repaired to be sure it is legit and you can have several days of wait time before the repair is authorized.

My battery had gone out. I called Car Shield I was given a timeframe and the assistant showed up within the time I had been given. He was able to get my car started and I took my vehicle for service at the dealership. I had to buy a battery. Which I knew I would but everything turned out perfectly. Thank you Car Shield!!

Carshield did help me out with my repair, and proved to be a value, but it did not cover my entire repair as promised. My repair for my water pump came out to $2800, but Carshield only paid for $2000 of it. The process also took longer than it should have. They reimbursed up to 4 days for a rental car, but the process took so long to get going that the H2O pump repair didn't even begin until after the 4 days was already used. I have had to arrange for transportation for almost a week and a half now. I still don't have my car back. Customer service was very helpful and actually reduced my monthly payment for Carshield by $20 because of this hassle. Overall I am very glad that I do have this service because it has save me $2000 that I really didn't have. I still have to come up with $800, but it could've been worse.

Great as usual!!! Great care and friendly! Was a pleasure dealing with your crew. Answer all my questions and is helpful!!! I now have two vehicles on this policy! I’m happy happy happy and covered!!! I don’t have any more vehicles!

When I notified Car Shield about the problem, they said the problem would be covered and they worked with the Service Manager at the Honda Dealership. The people in claims were very professional and helpful. The Honda Odyssey was repaired and serviced and I am very pleased with my experience.

I sent in a bill where I had to purchase a starter for my car. As of this date I have heard nothing from you. Please take care of this matter. I expected to hear something from you as I have heard nothings ng

I was having trouble keeping up with the payments and wanted to cancel. Was offered a discount of $50.00 so I continued the service. I think it is a good service and with my car getting older I needed the coverage.

Your team is the best. They really know your product. They met all our needs. I feel very safe with my family on long trips. You really define the meaning FULLY COVERED. Your team was able to meet our needs and budget.

Rep was very helpful in updating my card for payment. So far I am grateful for CarShield for being available if ever my car breaks down. I feel I would indeed refer car shield to others as well as friends and family.

Alisa was an outstanding representative. She was respectful, informative, and extremely helpful. She definitely helped keep me confident of the services from CarShield. I was very happy with the ease of changing vehicles. I am confident with the purchase. I have nothing else to say at this time.

It was very helpful, it's an awesome feeling to know that my car is covered for any component and to know that when I drive I'm completely covered, the lady on the phone was really sweet! And now I think I'll be able to pay the payment and have peace of mind! I don't drive that much so it's great to know I'm covered.

Water pump failed and was replaced. Car was towed to the shop and the work was done there to our satisfaction. We are happy with the outcome. We hope CarShield will respond in a similar fashion if we need their services in the future.

My experience with Carshield was fantastic, I got my situation fixed in seconds, very understanding. I never dealt with an extended warranty before but it helps to know you guys are around, with fast dependable service, thanks Carshield for getting me through my everyday challenge of my car.

CARSHIELD is great!!!! TRUTH and HONESTY is what people are looking for in a organization and that's what CARSHIED gives. I Really appreciate how there is concerned about people, and their safety. THANKS CARSHIELD!!!! THANK YOU, THANK YOU, THANK YOU!!!!

Excellence at its finest. Knowledgeable rep., quick service, courteous. I have submitted a review earlier and I will repeat, so far I am so pleased with the service and would recommend it to everyone and they provide a much needed service to so many.

Excellent service, I have another vehicle insured with you and when my other vehicle is ready I’ll insure it. When it becomes qualified to be covered by your services. Thank you again for your service. I’ll recommend you to other people as the opportunity avails itself. Thank you. Thank you. Thank you, good cost and easy to deal with.

Good if I could get things to my email and a copy of my policy and when I call get the answer on the phone. That does not happen either. I get on Mepco website for anything to see my policy so I can have everything on paper.

My experience with CarShield wonderful. I would recommend a friend or family. The representative responded quickly to my need. I'm satisfied with the quick service provided and answered all my question I has concerning my car problem. My experience with CarShield I would tell everyone to use CarShield for their car protection.

I purchased an extended warranty for a 2013 the ago with 144000 miles And now they're not wanting to pay for the repairs even though those are the only repairs that are covered by the warranty so I have been paying for nothing.

I haven't had to use my Car Shield, but I think the price was good. I will call car shield when I purchase another vehicle. Customer service is always helpful when you call for anything. I will recommend to anyone.

Very professional. Very helpful. I would recommend them to my family and friends. I really do appreciate the way they handle yourselves and the waiting time is nil and therefore I was very pleased because I called them today and I'm thanking you in advance.

Very disappointed in allowed coverage. Was told that I should never bring my car into the dealership as they always charge more than anyone else. Disallowed was part of the cost of the replacement part and part of the labor. If that is the case, you should state that before any signs up for your service.

I truly was thinking about dropping this service to save money on my monthly bills. Your very knowledgeable, kind, not pushy sales rep went the extra mile to make me feel like a valuable customer. She spent time to relay important information relevant to the make and model of my vehicle. Having this information and service protection gives me a new outlook on the possibility of keeping my car for longer than I thought I possible. I feel like one of those people in your commercial bragging on your product. Thank you for excellent customer service. I award your sales representative 5 Gold and Platinum Stars. Give that lady a bonus!!!

Our Equinox was put in the shop 11/2/20. An adjuster went on 11/5. We are still without a car or any authorization to rent one or knowledge when a repair will be done.. Our experience with CarShield has been a negative one.

I had no claims so not sure how great CarShield is but I do know that customer service reps are fast and professional with helping to change credit cards and payments!!! I will rate all 5 stars unless one day they do something that I don't like LOL. Then I will change my rating. So can't really say nothing about a claim issue but the rest so far haven't had any issues.

Carlos and Ben were very helpful, professional with the service they provided. I was very pleased with my experience. I would recommend Car Shield to my friends and family. I don't have any more words to say. Thank you.

Covers my speakers without a problem. Being a retired Law enforcement officer I will definitely recommend Car Shield to my fellow brothers and sisters all over the Country.. Very satisfied so far so let’s keep up the good work. Car Shield is #1 in my opinion..

I tried to cancel my order and kept getting pressure to continue my membership. Person on phone kept lower the monthly payment amount and would take no for answer. I was upset that they would let me pay the higher amount just because I hadn't complained. I kept saying no and he wouldn't let me hang up.

I was treated with respect and thank you for all your help. It was a pleasure to talk to your representative today and he answered all of my questions. Thank you. Thad. I have nothing more to say at this time.

When I called, I got an actual human being and not an auto attendant! I was on the phone for about 10 seconds before a person answered. When I called, I got an actual human being and not an auto attendant! I was on the phone for about 10 seconds before a person answered.

Joe had great people skills. He lessened to my questions and answered. Joe was very knowledgeable about the product and pointed out the need. There was no high pressure!! Overall a good experience. I will recommend your service to my friends!

Kyle ** excellent customer service. Spoke clearly and explained all coverages. I was hesitant to call at first thinking this is going to be a pressure to purchase however that was not the case. I wouldn't hesitate to tell any friends and family that might need this kind of service.

Extremely poor follow up with the ASE Shop I use by the adjusters. I called to try to get information and the woman acted like I just woke her up. I WILL MOST LIKELY CANCEL THIS POLICY AS IT DID NOT PERFORM WELL!!!

I called to be sure I was going to be charged automatically on the due date to the card used for initial payment. Agent was polite and answered all my questions. I'm new, haven't had a claim yet. If their claim response is as good as general customer service, it will be the best insurance I ever bought..

Vary professional and polite service for a fair price. Simple to do and simple to use. Hope I don't have to use it anytime soon. I feel much better about buying my 2013 BMW x3. It's a very nice car but you never know. But I have this plan so I can sleep at night. Ty.

Car shield was there when I really needed them. Had a major sensor go out and then my transmission right after that. They replaced both with new parts. No used parts and I thank you for that. Looks forward to your service in the future if needed. Thanks again. Imogene **

For the minimal cost to have this coverage, it is a great deal. $99.00 a month to ensure that I don't have to produce large sums for my car repair is important to me. I just submitted my first claim and the process was so very easy, I am thankful to have this coverage on my car, it provides me peace of mind.

First time making a claim with CarShield. Customer Service excellent but claims dept kept disconnecting me. CS gave me answers I was seeking. Not sure how long process will take. Hope to be on road again by tomorrow.

Pleased with the representative, He was very kind and personable. Answered all questions to my satisfaction. I received a letter to activate, but was with CarShield since 2019 so we didn't need to activate. While I was on the phone with the rep. I went over the coverage we had.

My experience was on the telephone. It was professional the agent was was nice and informative and most important he listen and understood my concerns. I trusted him. I trusted him and and his recommendation he suggested for me. Therefore I took his recommendation.

The person I spoke with answered all my questions and got me over to the department I needed. Once transferred to correct department the person answered all my questions. Explained to me that my claim was being worked and they would reach out to the Cadillac dealership where my car is at..

I experience good customer service from them so yes. I will tell a friend so that the experience I get from CarShield. And my agent was on Top of that job. So you are the best I seen in a long time. Good job.

I've been very pleased with the two repairs that have been performed on my car within this year 2020. Not once has there been a second thought regarding my repair needed to be done on my car. It was a smooth operation. Customer service was very cooperative and concern.

They help with everything. When I was going to cancel they found a way to keep me as a customer. They were very professional. I would tell all my friends and tell people I don't know and already told the place I received are car from so he can pass it on.

Needed to inform you that I wanted to continue my contract with Car Shield for another year. Alexis was very professional in her response to my questions and she was very knowledgeable about the information which answered my request. I would gladly recommend Car Shield to my friends and family.

This is not a warranty company. Run run run before you loose your money. They have many many many loopholes to deny your claim!!! A warranty covers you claim no matter what!!! They DONT!!!! They took over 30 days just to tell me they are going to deny my claim and not repair my vehicle!

Representative was very courteous and helpful. She was able to answer my billing issues professionally. I would recommend Car Shield to family and friends because of the service I received from this representative. It is my plans to continue to be customer of car shield.

Not satisfied with the claims department, several phone calls were dropped. Spoke with representative from Car Shield and was suppose to receive a phone call from a supervisor on two occasions and never received them. Receptionist are very helpful. Can't say much about the rest of the company.

CarShield provided me with excellent customer service and I would recommend family and friends to car shield. I appreciate the friendly service and hospitality. I’m excited about the military discount that was offered to me as a veteran. I’m truly grateful for car shield provided me affordable warranty service with car shield. I was forced to pay high coverage from other competitive.

Joel was very helpful and knowledgeable. I feel as if this is the best purchase I made all year. This was a very informative and easy process. I am so glad I made the call. This will give my family peace of mind in the future for auto repairs and towing/rental in the event of a breakdown.

Went over reviews. Things look good and unstandardized everything. They was there if have any questions. I can call with my questions. I at this time didn't have anything else to said. It'll I really get in it. Hope you unstandardized that. Everyone said this is good. Hope they are right.

Contract cancelled with no hassles and representative very responsive and helpful. Explained that did not get the car had signed up for. I think next time buy a car may use CarShield. Thanks for your help.

I've dealt with numerous bad calls, with representatives, and every time CarShield made sure I was safe and after everything was done still called me to ensure I was good. I will have CarShield for all my cars. Plus recommend to friends or family.

Kelli was awesome!! Her courtesy and knowledgeable assistance was very appreciated!! I will refer my friends to check out CarShield. She answered all the questions that I had and helped to calm my fears regarding what may be covered and what may not be covered.

Asked if heater repair was covered. The customer service rep was very help and polite. He described my coverage and told me the steps to follow when I take my car to the mechanic. Also the phone number to call.

While I had it the CarShield policy gave me a comfort that SOME unexpected problem with my car would Have been taken care of by CarShield. I'm sometimes sorry I decided to sell my car but it probably was the wise thing to do. Thank you Car Shield for the relatively short time I was covered by you.

I hadn't received my contract papers through mail and then I noticed through email that the address was wrong. I was helped by a representative and it went well. So far I love the service that I am receiving. Thank you.

After reviewing my contract it is my understanding the required repair is covered under said contract. I look forward to your approval for the shop to proceed with repairs at your expense less the $100 deductible. This process has taken longer than I would prefer. But I understand there must be check, balances and accountability. Is there anything else I can do to help, and provide an expedient resolution? Wishing you and yours a Happy Thanksgiving, a blessed Christmas, and a prosperous New Year!

Description on previous page...will add that I couldn’t have had a better experience. Chris was very knowledgeable and answered all my questions with the highest expertise! If I have to ever call in again, I hope Chris is there to assist me!

Diagnosed as high level maintenance not covered by you. Cost way more than I can afford for repairs. Why don't you cover maintenance beyond normal conditions on late model vehicles? Would help people on social security and other fixed income.

Great customer service. I had to cancel my account and the customer service rep was very helpful and polite. She tried everything she could to get me to stay but unfortunately I couldn't. Would definitely recommend to friends and family.

I seen your commercial plenty of times so I finally decided to give it a try. When I talked with the representative she was extremely nice and very knowledgeable. I was very pleased with my payment, and coverage. I would definitely recommend your company to others.

I feel extremely confident with Car Shield vehicle protection services. It give me peace of mind while traveling knowing that if I was to encounter any vehicle problems that I'm not alone on the highway. When you factor in the cost of vehicle repairs today you can’t go wrong with Car Shield protection plan. It’s a lot of coverage for a very affordable price.

Needed to drop coverage. We changed our mind on having the coverage and so I called in to drop it. The people I worked with were very helpful. Thanks for the help. That is all I have to say about cancelling the plan.

My customer service rep was Rebecca. She was amazing. She did all she could to help me. With covid things are getting tight and she helped lower my payment and change the due date so we could keep our coverage. My business will be staying with Carshield!!!

I have had good success with CarShield. Each time I have called or needed service I received positive responses. I recently referred a friend who is nearing the end of a factory warranty. That is how satisfied I am with CarShield.

Spoke to representative 5 minutes confirmed active. Thank you for your time. It was very easy to find out and they could look me up by my phone number like they already knew who I was...That's very helpful especially while you are on the road.

I'm very happy with the discount, I received to add another car to my existing warranty! The Customer Support Rep was very helpful and the entire process, from start to finish was a very pleasant one! I have recommended CarShield to my family and friends for covering their cars with protection warranty!

Nick ** is an asset to your organization. His customer service skills, and professionalism should be the benchmark for all employees in customer service department. He is genuine, personable and the only reason I've decided to continue my contract with CarShield.

Very helpful. They explained everything. I just got it and haven't used it, but it seems fine. It won't cover for a few days, so I will have to sell. I don't really know what else I can say as I haven't had a chance to make any claims, so this is all I can say.

Last Friday I called to have my car towed the dealership in Brewster, NY. He came to my apartment complex. That was great. He gave me a jump start. I really thought that there was something more serious wrong with my car. I don't feel that I should have to pay a $ 50 fee, when the car wasn't towed anywhere and he just gave me a jump start. I have coverage with you.

They were very helpful and very considerate and they help me get the right plan that I needed and answered any of the questions that I had. Very friendly people. I would recommend Car Shield to anybody and I have recommended to my kids and my family members as well.

No Description. Didn't order anything. Filing a claim on my 2013 Nissan Versa where I had hit a deer last week in Beavercreek, Ohio! Was very helpful thru my situation about my vehicle that was needed getting checked out on Monday!

I was sold a policy for my truck that I use to pull a horse trailer. When canceling I was told that it would not have been covered due to this activity. I specifically explained the use of this truck when purchasing the policy.

I wanted to cancel service due to car holding up past expectancy and was having hard time making payments during this current COVID pandemic but CarShield rep extended another offer until I am able to pick back up with payments to have car serviced. Very considerate of the company offering.

No one seems to know what wrong with my car. Your rep made some suggestions. I have to be careful as I don't have a lot of money for repairs. My husband has Alzheimer's and is legally blind and he has trouble hearing. He is 84 yrs and I am 80.

Could you tell if I am correct? The declaration page says my coverage would begin (on my 2005 Mustang) once I have driven 200 miles and I have waited 90 days is that correct? I was once told I had to drive 1000 miles and wait 30 days for coverage to begin. I am retired so I do not drive every day. I purchased the car 2018 and had 22,000 + it now has 23,600 + miles. Do you see my problem at your rules? I will pay for insurance with you and not have coverage for two plus years. The amount of time to get 1000 miles at the rate I currently drive. Sounds like a BBB investigation. D

Car needed a tow. A little confusing at first but finally got this straightened out not with CarShield but with their 3rd party. However everything has been taken care of and hope to get my check shortly. I hope this service will be worth it once, my car starts having issues.

Car has been in shop since last Friday. I use it for local business. My customers need to be serviced every week. I am 75 years old and depend on this car for everything. Please speed up process. It is very important. Thank you Richard **.

I had a questions related to 2 new service contracts on 2 of my cars. All of my questions were quickly understood and explained by the agents. Following this discussion the CarShield agents quickly offered solutions to my concerns which were quickly put in place. Excellent customer service!

Transmission pump went out on vehicle I was in a contract with the Car Shield. Car shield did not pay for the repairs. They said that it was pre-existing which is fake news because you cannot drive around with the transmission pump out. I will not recommend car shield to no one. They do not repair your vehicles.

Very helpful and knowledgeable. Easy to understand and excellent customer service. I have absolutely no complaints about the service provided even though I have not had the misfortune of having to use it yet. However from what I've heard there should not be any problems with a claim. Always hoping for the very best.

Great job in helping me. It is always a pleasure to work with your employees they seem to all be very helpful and professional in their work. I am very grateful for the information and services that I do receive. I can feel that each and every one in your organization are the players striving to make the customer feel comfortable with the relationship between them and CarShield.

She was great to work with. Good personality & very helpful with suggestions too. I actually enjoyed making a payment! The program seems almost too good to be true but I guess I will have to see how things go if I have to make a claim.

Purchased an extended warranty on the words of a salesman that everything except wearable items (brakes, tires, etc.) were covered, and after over 12 months of bank draws brought my vehicle in and claim was denied for power steering. READ THE LEGAL 50 PAGES! They do not pay!

Haven't had to use their services yet, but I've heard great things about CarShield! I may add my other 2 cars as well! Looking forward to having this kind of insurance/warranty in case things happen to my vehicles. Got referred by a good friend of mine at my barbershop that I own, and I plan on telling more folks about my experience.

I submitted a claim on Wednesday 10/21. Nobody contacted the shop at all. I have been calling and I keep getting the reset answer of I will be contacted in 24 to 48 hours, I’ve been these three times now. The last representative Margarita, wasn’t very helpful. She also told me for the first time that my claim may not be approved until weeks from now.

One phone call talked to a real professional lady. Answered my question instantly and very precise. I FELT REASSURED I Made the right decision purchasing extended warranty s on my 2017 Mitsubishi Outlander Sport. I can sleep peacefully knowing my out of pocket expenses will be $100.00.

The lady was outstanding in her job and answer all of my questions. Very very knowledge of her job description. Very very polite. Very very helpful. Nothing else need to be said about this lady doing her job. Caught her just before she was getting off work and wasn’t in a hurried to get deal of this customer.

AWESOME!!!! Great advice!!!! The rep was very knowledgeable and on point with it! I didn't think it was that good but you guys are the BOMB! I will definitely recommend Carshield to all my family and friends because it really is legit!

Everything that CarShield had promised with the contract was all lies and misleading. If I had known this before I signed up I wouldn't have everything that was said was a lie. Very disappointed and having to deal with another company is really upsetting. Also no one can give you a clear answer. I wish someone with real authority would contact me.

I was approved for a new transmission but I’m still waiting on repair... Because, took about a week before adjusters made a decision..and so I’m still have to submit my rental and it might not cover all.. I experience two other times with CarShieldAnd had a very over satisfying experience.

Repair the air conditioning system. Did a very good job. Guy at the repair shop was impressed with the service and said he's going to join this Warranty company. Company deal exactly what the logo say. It took care of my situation very promptly.

Got quote. Didn’t wait even one day before I got follow up call. Dude I talked to was like a car dealer. I called and let manager know and never received follow up call after issue was supposedly addressed with the man. I can’t imagine what an older man or lady could go thru when pressed for decision. Maybe I got wrong rep. Who knows.

My 2014 Toyota Camry A/C Compressor was replaced at local Toyota dealer with no issues. I am very pleased with my CarShield warranty! Timely service and have and will continue to recommend CarShield warranty to family members, friends, and colleagues.

The agent was extremely cheerful and friendly. Brightened up my afternoon. Based on the friendliness I would definitely recommend this car service. I was in need of switching my form of payment and the agent was quick to help me out.

When I called about My contract Coverage, The Customer Service Representative was very Helpful! She Answered all of my Questions and sent me a copy of my Protection Plan! She Was very Pleasant on the Phone. I would recommend Car Shield to my friends.

I called CarShield to put in a claim and they got me a tow truck (Halftime Towing, LLC). They got my vehicle to JJ's Auto Service and I was very pleased with their professionalism. I would recommend this company to friends and family members to invest in a plan for their vehicles. It's worth it.

The experience so far has been OK. I Like his approach which was respectful and Kind. I like his presona. He was helpful in helping me find the right program for me and my car. He also reminded me of the possibility of a discount which I like.

Called to give correct mileage, rep informed me that I fall into a better rate for low mileage, I appreciated her assistance with this. When I first called Car Shield I did not have vehicle with me and couldn't give accurate mileage, however when I purchased the coverage no one told me that mileage affects my rate until today!

I have a Car Shield extended warranty, I had a engine issue. Had it taken in and diagnosed. First was told no issue. They need a estimate. Got that done then they asked for maintenance records for 1 year. I provided 3+ years. They told repair facility was denied due to lack of maintenance record, then told me was denied due to repair facility saying sludge could have been cause, so called repair facility who said they never said such so made 3 way call with repair facility and car shield which they again just kept changing excuses. Last statement was denied due to tarnish on the oil pan (which car shield calls sludge). They try to claim tarnish starved a main bearing which is impossible. The repair facility repeatedly told them but according to the insurer if there is tarnish or rust inside a engine they don't have to cover which means any internal combustion engine would not be covered.

Everyone has been so accommodating when I made contact with CarShield. The circumstances for myself is that I must cancel my contract because I have a contract already. Thanks for being so helpful to me. Sorry if I wasted your time. I am sure your company would have done a great job.

My Car broke down then I called Car Shield. A Wrecker was sent out to get My Car and took it to a Repair Facility to fix the problem. Don't wait until it's too late. Choose Car Shield now and let them worry about Your Car repairs.

Constant letters about not having a contract. Found out that I was in the system twice. That is why I kept getting all the letters. The woman I talked to found the problem and said she would take care of the problem. So I wouldn't be receiving any more of the letters.

I have only contacted Customer Service and they were very professional and helpful. I was asking how to use Car Shield if I had a need. I have had it for a year and have not needed to use it; therefore, I needed advice. The person I talked to was great and explained what I needed to know.

Always greeted with respect, they listen before cutting in & if they are not where one should be, they let you know & transfer to right people. I did not use my services so there is no order #, however I needed to give them a current card #, so that is why I called! Thank you.

I was just calling about a membership question for the future but overall I am so happy with the this service. I had some work done a couple of months ago and they lived up to what they said. No scam. No problem. I am waiting to renew my warranty that was what the question was about.

Thanks for making this service available! It was really an easy process to open a new account. The warranty coverage seems to be a great value and added peace of mind. The staff seems very friendly, helpful, and knowledgeable of their products and systems.

Great customer service. All of my questions were answered and I am satisfied with the information I received. This sounds like the best policy for me in my current situation.. I had not ever purchased a used car without warranty left but I did not like the design on the 2020 CTS, and they just happen to have a low mileage SUV and I got it a good deal.

Thought it would cover more. It covered about half of the total cost. I expected it to cover more. But the dealership was extremely impressed by the helpfulness of the person they spoke to. They pointed out exactly where to look on the contract.

I only drove my car 3 miles after buy CarShield so I was not under warranty yet when my fuel pump quit. I live on a very limited income and am 70 yrs old. CarShield not only lowered my payments but offered to tow it to the garage as soon as I can get it fixed.

My review was not about not receiving a rental car. It is about the run around I received when I started my claim. There was no delay from waiting for my service records. I had just purchased my car 3 months before. This was my first time being serviced. I sent in my car title as requested and I believe they could have looked up my claim # from my name on my car title. It took 6 days to finished service that called for a 2.5 hour repair because the adjuster didn't want to use the part from the dealership until it was 30 mins before closing after the 53rd hour of being there. It actually cost Car Shield 1729.93 for the warranty covered part not 3,054 they claimed in the earlier response. After asking for "my first and last born finger prints" (exaggeration). Car shield paid there part after I paid my deductible first at the end of the business day again... There has to be an easier company to deal with other than Car Shield... I still say "Buyer Beware!!!"

Claim rejected on 10/20 for another claim (same repair) in July. It was rejected as my initial 20 days was not fulfilled yet, had 2 days to go. Now I went to a better mechanics garage in October and it was rejected due to issue in July. Work has not been done and I need to get it done. I've been paying but I can't get work done.

I have not had to use it yet the people have been very very very very very helpful in getting me the best helpful information l needed. Thanks for taking care of me. I was going to send you a quick note about how I felt about this company.

I contacted CarShield and an agent gave me information about the plan. The information was very helpful and after some discussion I decided to accept the protection plan. Most important was the fact that there was no contract and could cancel if not satisfied. Thank you.

They were very helpful over the phone. Ask the question that I need and they took care of the business. It sounds like a good plan. Recover a whole lot of things on your car rental car roadside help. I think you'll be good.

The credit card on file at CarShield had been cancelled because someone hacked it. I had forgotten to provide the new card so my October payment had not processed. I received a call from CarShield and the issue was resolved efficiently.

Had a great experience, kind service, welcome feeling. Thank you! I believe the price was fair. Only thing is the 20 days wait before use of coverage. The agent held off for me and that was not expected but needed and appreciated.

Customer service Representative was very knowledgeable and helpful. She was like a breath of fresh air???. I wish any time I call any customer service Dept. I can get that quality of service I got with CarShield. Kudos to the Representative.

I think CarShield need to improve by allowing the customer to get checks on the vehicle every 3 to 4 months just to see if anything need examine before breakdowns such as engine, transmission, car axles, etc, etc.

About a year ago I had a $1500.00 expense to replace my headlight assembly. Car Shield refused to pay one penny of the repair even after the auto dealer talked with them. I only keep Car Shield because I'm afraid of another expense. My family and financial planner say it's a scam and that I'm wasting my money. I also feel the same but am too afraid to drop it. I feel Car Shield could have paid at least part of the bill. I am age 75 and this will probably be my last car so I feel I have to keep the coverage.

Called to get a quote instead I got ripped off! I specifically said NOT to start my policy until a certain date! Instead I got charged and now I can't pay my bills due this week! Worst experience in anything I have considered purchasing in my life! Never again! Don't talk to these sales people. They will trick you!

I would like to share my experience with CarShield. Car shield is a very good company with professional customer care with dignity and respect to their customers. Thank you car shield. I wish everyone get a coverage from car shield so they can be protected just like I did

Car Shield needs to be more clear when they sell you bumper to bumper warranty about the run around you get when you try to submit a claim for a clearly covered repair. My car is in the mechanic shop for a 2 hour repair which means it doesn't qualify for a rental car while you wait. But the adjuster waited past 53 hours to qualify the repair. I am still without a car 4 days later because the part could not be ordered until approved by the adjuster. I am extremely dissatisfied with the product/service from Car Shield and the untimely care that I am experiencing from the Claims Adjuster. I am happy to answer any questions about my experience... D

Very satisfied! Great price on coverage for my 2015 Jeep Patriot! Didn't have to wait long on getting all the information from CarShield! I will be very happy with the low price I'm having to pay! Thank You Car Shield!

I called for my contract, was unable to retrieve at first. It was sent to me the second time and I was able to print it out. It was done ASAP. I am please with my contract and the price is right for all of the coverages it covers. I will recommend CarShield to my friends. Thank you.

Phone request to remail contract. Carshield was happy to mail me copies of my repair contract and coverage statement along with instructions on how to get my car repaired at no cost to me. Replacement paperwork arrived in about 7 days.

I was extremely impressed with the efficient, timely, and courteous service I received in negotiating a contract with Car Shield today. All three representatives I spoke with were very courteous and clear in their statements. These gentlemen deserve to be commended: Alex, Gerald, and Jeremiah (Jay). I referred a friend, and he also obtained a contract! I will be an avid spokeswoman for Car Shield!

Excellent - they always look for a solution so you can keep your plan. My representative was very friendly, didn’t want me to cancel my plan so she offered a discount and I accepted. I would recommend this service to family and friends.

Employee was very pleasant to speak with And he handled my problem quickly. He took the credit card and contacted the bank to make sure everything was good to go took the payment and may short went through. Thank you very much.

Spoke to Rep. 10/19/2020, Wouldn't let me explain why I wanted to call back when told him I wanted to look around. Wanted to know who I was going to call. Kept pushing plan and money amount. Then rudely and disrespectfully hung up. WILL NOT RECOMMEND BY ANY STANDARD.

I was having trouble paying my bill online, the young lady on the phone was so helpful, pleasant, very professional. I like & appreciate that you don't see that in customer service too often these days, 5 stars CarShield.

I Called to inquire if I could get more coverage on my car and if I was able to get the coverage how much more will it cost and unfortunately I was told by customer representative I was at max unless it was gold coverage.

Payment was late and I was attempting to get it done late on a Sunday afternoon. I realized I had downloaded the mobile app and went to it, got the payment made and feel better. I appreciate the help I received from customer service on Friday last when I called to communicate when I would be making my payment and keep them up to date.

CarShield call me and said that I was approved for repair. Told the technician so he could get started repair on my truck. It is great to have and I will recommend covers CarShield to my friends and family. Thanks.

I like the fact that my claim was approved quickly but, it took very long before I could get the part. I also was not notified that the claim had gone through from Scranton Dodge in Scranton Pennsylvania. That would have been easier than me having to call to find out.

I was scammed through a site off the internet which lead to the scammers taking my money, I called customer service to informed them about what happened and to let them know I may or may not have money when time to pay on my account but I'm trying to get things back on the right track, The rep. was very understanding and made a notation in my files.

CarShied was able to work with my mechanic. All of the work that needed to be done was completed. CarShield covered the cost of repair to the radiator and water pump. My mechanic was paid in a timely fashion. I am very pleased with the results.

The representative I spoke with was very helpful and explained everything. My old policy was cancelled, I was then transferred to the correct department and a new policy was created for my new car purchase and coverage. I will recommend CarShield to my friends when I am able to move about more freely after the Covid-19 virus is under control.

Very helpful and friendly. The customer service rep was able to answer all my questions. I was very happy to hear my very expensive repair would be covered. The only trouble is that when my mechanic calls he is on hold for some time and he gets impatient and hangs up.

They have the kindest and most pleasant reps I haven’t encountered a problem yet, I cancelled my coverage only because I am purchasing a brand new vehicle but I would highly recommend CarSheild to others, very happy former customer.

The agent was very helpful and considerate. He answered all my questions. He was very knowledgeable about the program. He was very kind to an old lady that couldn't hear very well. I appreciate that. Thank you so very much.

Rep was able to answer all my questions easily. He helped me with information I had deleted from my notes. I have not updated my information. He also assisted me with a by phone payment which made things easy for me.

I was just treated greatly and appreciate the response to my situation. Thank you, Manny. I would recommend your service to all of my friends with your people. Their reaction to my problem was fantastic and helpful and I am glad for the service in my situation.

rep was courteous, helpful, knowledgeable, and handled cancellation with ease. Thank you for the prompt process. Ann **. Please NO agent calling. I will decide when I want to enroll with Car Shield again. I just need the funds for the holidays.

Service was excellent and very helpful. Staff pleasant and supportive. Answered all questions with explanations. The staff member explained all the points that I needed to know for the protective services. I have shared the information with friends and family members. Thank you.

Needed to update my personal info. My personal file at my banking institution was compromise. BUT I took care of it and it's OK now. I am very appreciative the rep who assisted me with this problem had a very good understanding of what I was trying to get taken care of.. Again thank you.

I don’t know what there is to rate since the repairs are not complete and Car Shield is the hold up. I pay the coverage for my son even though l do not own the vehicle. My son's car broke down, it’s at the dealership right now and has been for about three weeks. The dealership tells me they are waiting for an ok to do the repairs it needs. Still waiting for Car Shield to give them the go ahead.

Customer service was very prompt. My situation was your company tried to collect my monthly payment form the wrong credit card. I have gave a card when I first sign up and called later in the week and gave customer service the card that would be used monthly to collect payment. The card declined and I had to call to them the know what card to use. I didn't like the fact that they collected from the wrong card, I hope that the next payment will be okay.

Had to cut conversation short with CarShield rep. AAA tow was trying to find me and the truck. Turned out the AAA rep had dual battery chargers and was able to jump both diesel batteries and it worked. So, after new batteries, not warranty claim required.

Credit card was new and needed to give for automatic monthly payments. Rep was professional and knew exactly what I needed. I gave him the information and he handled it with ease and correctness. He was great. Would recommend Car Shield to anyone.

Presented a positive outlook on getting the information needed to complete my inquiry! These are troubling times and any effort to ease a client's issue goes a long way in getting the needs met for issues such as getting the car serviced!