CarShield Reviews

When it was time to use my warranty for engine repair they have refused to honor the warranty due to mileage. It has been a back and forth. Needed to show my service records showing the mileage and it is still a back and forth. I am still waiting to hear if they will cover the repairs minus my $100.00 deductible.

The representative Kiara made sure that I knew how the process worked when filing a claim. So this was very helpful and cleared my fears of having to get my vehicle fixed. This is one of the best services I've ever used!

Respect the promise from my contract #: **, approve my claim! The denial of my claim is subjective and it is not based on the contract. The adjuster was using his technical interpretations to deny the claim instead to respect the contract as was written because my part which failed was part of the contract but the denial was not part of exclusion.

Scams. All of Carshield must be sued for fraudulent. They will find any and all lies not to pay your claim. DON'T EVER CALL THEM NOR GIVE THEM MONEY. IT'S LIKE WIPING A TRASH DUMP AT THE WORLDS LARGEST ANIMALS SHELTERS.

Polite and persistent with encouraging for us to keep our policy. We were ready to give up on it, but Justin encouraged us to give the plan a try. So with his accurate advice (we think) we are holding on to our protection that car shield gives us.

Updated on 01/14/2021: I am extremely disappointed in CarShield. I wouldn't recommend this to anyone and will in fact tell people not to go with your company. I've heard from a couple of dealerships how terrible your service was and know I've experienced it. I have your top service product and it took weeks to hear back from you if you would fix my Yukon. Only to find out you wouldn't cover my transmission issues. Very unsatisfied and a major waste of money. I paid for your warranty and still had to pay out of pocket for repairs on my 2017 Yukon.

Salesman told me one thing. And when it came time for my first repair, things were NOT as originally explained. Only when you wait for THEIR part(s) to be shipped to the repair center, can you really just pay the $100 deductible.

My experience has been nothing but unpleasant in every aspect. I've had have two claims, in which parts was supposed to been covered and I ended up paying out of pocket. My mechanic received the ok on the work, and was told what was covered and still I ended up paying out of pocket. It seemed that I could never get a direct answer to my question, when speaking with a representative. That's until I spoke with Nathan on reimbursement. I emailed Car Shield my invoices on the 22nd of December and still haven't heard heard back. Very disappointed! Nothing as advertised... I've been transfer from one department to another, from one representative to another and accomplish nothing. Kudos to you Nathan, and thank you for being the only one who truly helped me.

Kate was very helpful hearing my struggles and I hope she is bless acordingly. Thank you Car shield. Not only are you a big company. You're a big company with a heart. Prayers for you all. We are pleased to be a small part of your company business. Thank you so much.

I had never made a claim and didn't know how to proceed. The agent on the phone had my information within seconds and helped me to get everything right. I was very impressed with the customer service. My particular claim was not covered, but that was clearly stated in the contract.

I rated them a three based on the ease of purchasing the protection and the number of shops I found that will accept their warranty, including my Honda dealership. I have not had to use them so I cannot rate them on anything else.

I have already given a full account earlier in full detail and not care to reiterate the ordeal once again. The receptionist a woman was unprofessional and displayed no empathy. Besides this the repair was made in a timely fashion so I am content with that.

Was impressed by customer service. I just can't afford it right now, but will tell people about it. Very knowledgeable customer service, they were very helpful and even tried to get my payment lower. It's that at present time it's not feasible for me to keep it.

I purchased a car July. I been seeing the commercials so I decided to sign up. I answer all the questions about my car even the one when they ask about the title. My car was salvage. Still they dropped me when I took my car to the dealership and today 12/25/2020 I owe almost 500 dollars to the dealer just for them to look at my car. I was happy thinking I was covered and now this is just a nightmare. The little money I have has to go to the car. No presents, no drive to see my daughter. I don't have a car today thanks to CarShield.

RE: Kaleyah **. • Reference Number: **. • Confirmation Number: **. • CONTRACT #: **. I called a 2nd time to address the "late notifications" per CarShield of which I updated twice now. It appears that "the right hand doesn't know what the left hand is doing" at CarShield with my having to call twice to resolve this matter. It appears that Ms. Kaleyah ** may have resolved this despite the new email I received today claiming once again I am late. We will see. Ms. ** was very empathetic the whole time spent on the phone. Excellent customer skills. Note: As a UNLV grad in Hotel Administration, I used to teach customer service skills to management in three hotel casinos in Las Vegas thus to say, I know good service when I see it. She has my approval vote any acknowledgements you may give to your staff.

CarShield member l feel the coverages you pay for sucks. The advertisement on TV the things are different than what's allow. You pay more out of pocket. one example rental car they only allow $106. That amount should be higher. C

I really feel Blessed having CarShield. My car went from running great to loss of power when you first accelerate letting you be out in the highway in own coming traffic, a bad feeling and also found the car had a leaking water pump. A large portion of the repair was covered by my plan. That was a true Blessing. Thank you so much.

The Electronic Throttle Control went on my car. I called CarShield and asked if it was covered. After a few put on holds, I was told it was. So I had my mechanic fix it. When I submitted the paperwork it was denied. I called and was transferred to the next company that processes my claims. They said that my part was not covered as per the contract. I could not find it. I am extremely disappointed!!. It cost me $ 600. This is something that is like saying your trans is not covered. Starting to second guess CarShield!

There was a few hiccups in the transaction, with the wrong part being sent at first which took more time to correct, but all in all I was completely satisfied. They replaced the engine in my 2008 F-150, which allowed me to be back on the road.

Took truck in for engine check light. After diagnosis was a sensor on emissions system. CarShield said they don’t cover that even though I Am covered for everything except gaskets I thought so $414.00 later I’m back on the road again.

No order number provided. Customer service agent was knowledgeable and properly asked for future business. I have not had to use services covered under our contract, however, I am comfortable that I can expect quality service. Contract development was a simple process and understandable.

The app. Wasn't accurate enough about my account but the representative was both fast and decisive with a resolution. I've never actually found the need to actually need CarShield to date because my cars are well maintained, they're not overused or abused.

On 12/21/2020 at 6 pm I was in Brooklyn 11229 zip code, parking my car started to send a “check coolant level” message, I checked the coolant pump (after the car cool off) and I noticed the pump was empty. I tried to fill it up and the liquid spell on the floor. Then I called CarShield and spoke with CarShield’s emergency representative, she asked me for the location of the car and where I want to take it to?

Car Shield has assisted me in towing my vehicle in a timely manner. My vehicle arrived to the repair shop in a timely manner and the Car Shield agent acted immediately to make sure that I was taken care of. I would absolutely recommend Car Shield to family and friends. So far I am very pleased with Car Shield's service.

Staff was very helpful and a pleasure to talk with. I would strongly recommend CarShield to anyone. It makes me feel very comfortable knowing that anything that happens to my car that I can’t afford Car Shield will have my back. The rates are excellent as well.

CarShield is a scam. They denied my claim because they thought I was not taking proper care of my vehicles. When in fact the whole email did not get sent correctly. Even once they saw all my repairs they still denied me. Read reviews before purchasing CarShield because if you have slug in your “engine” like I’m a mechanic they told me they will not fix your car. So don’t forget to open your engine before purchasing. This coverage it’s a rip off.

I was not paid by my employer in a timely manner on my last pay day and the customer service rep helped me get the payment paid while I was on the phone with him. I had to deposit the money into my account before I could make the payment and he was cool and understanding for the problem.

When I purchased Car Shield I purposely asked if the Bumper to Bumper Plan covered EVERYTHING. I asked this question a total of 4 times! When I took my Volkswagen Golf R into the dealership I gave them the needed information to contact Car Shield. Car Shield denied the claim because there's an LED bulb at the end of the electrical system that was the problem.. NOT THE BULB. Car Shield denied the claim based on the small print in the contract that says they are not responsible for bulbs!

The customer service rep really helped me out given my financial situation and I was able to keep my policy. Being that it is Covid and I am currently unemployed, I am still able to keep my policy under my current budget.

CarShield should provide a list of automotive companies that accept CarShield. It's very frustrating looking for a good mechanic shop that accept car shield and does good quality work. My car has literally been in the shop 3 and a half months. Everytime I call them it's a new excuse to keep my car one more week. Because it's hard to find shops that work on Jag's I keep dealing with this same company. FRUSTRATED. Because of my limited income I can not afford to get a rental car. Then again the rental contract would have expired a long time ago. I understand that it take time to work on a car but 3 and a half months sounds a little ridiculous.

I took my vehicle in, because the heater wasn't working correctly. The dealer said it was part of the switch, and possibly the blower motor. CarShield said the switch wasn't covered, and the switch must have damaged the blower motor. They said that if a non covered part damages a covered part, then none of it is covered. Why would the heater/ac system be covered, but not the switch that turns it on? It's just another "loop hole" for them to slip through. What ever happened to doing good business and being a STAND UP company?

I would like to give a better review but unfortunately I have nothing good to say about my experience with Car Shield. The plan that I had covered the cooling system but when it came time to replace components in the cooling system, barely anything was covered. I needed the fan clutch and the thermostats replaced and they said they don’t cover those parts but they do cover others. If you’re going to cover a system I would highly recommend just stating exactly what is covered instead of being broad on the coverage then deciding later. The shop that I went to even told me that they have never had a claim go through for the customers and that they recommend to cancel it..

I’m happy that my pickup truck is fix in a Proper way. I have a 20 year old truck that my dad left me when he pass, so I have this truck to do my landscaping project and more. Good service to all people in Car Shield..

I was tight on cash, as a result of Covid. I called to ask if I could pay either a month late, or even skip one month and pay an extra $100 each month until I was caught up. Not only did they agree to a payment plan, they suspended my monthly payment until March!! Great place to do business!

It was a great experience calling in to get clarity on my membership and to know my mechanics will be covered when I need to use it in the future, because I was going to cancel the membership to save money on hearing gossip about this company not paying for work.

Great customer service and everything was done to my satisfaction. All questions answered and never felt that anything that made me unsure about what I wanted to have done. Customer service representative took time to make sure everything I wanted was done. Would gladly recommend Carsheild to family and friends.

I returned a phone call about a billing concern. The representative was kind, understanding and attentive. I was able to have my issue taken care of quickly and professionally. I'm very satisfied with my experience. I wouldn't hesitate to call back again if I have future issues.

Great customer service!! Your representative alerted us to an issue with our Debit card. We called our bank and resolved the issue. Our Debit card put on hold due to a potential Fraud concern. Our card was reactivated and our payment was completed. Thank you.

Needing contract information showing the contract number and all information pertaining to it. I did not know it was online until the information was given to me today, Thanks. After receiving and viewing the information I am very satisfied with the contract.

When I called the first time they needed me to put on a 1000 miles on the car in 30 days. I told them that I don't drive very much and I didn't think I was going to be able to do that so he talked to his manager and was able to extend it a little longer which helped me out a lot so I just want to say thank you for working with me on this situation.

I have two car that use Car shield. The Lincoln was the first. They cover and got it fix and no problem. Now I have my Chevy equinox and I am so glad. I always have problems with the service guys because they always say they cant call or they call and never do. But when they do call surprise. I glad carsheild look out for me. I will always use. You guy are the best.

Morgan was professional and addressed my concerns in a kind and courteous manner. I enjoyed talking with her and would recommend her to my friends. CarShield has not disappointed me thus far. It has been a pleasure working with the representatives at CarShield.

Our experience with Car Shield was always very professional and complete. We have cancelled the contract listed above due to a new vehicle (lease) replacement. Just awaiting completion of contract refund, thank you. In the future should a contract be required I will definitely consider Car Shield. Happy Holidays.

Marcus E. was like a dream... something pleasant that happens rarely! He was, 1st, very warm and polite. Respectful. Professional and knowledgeable of his product. Confident in what it was he was expressing to me to understand. Gracious. And finally, "Thankful" for my inquiry and business. He made me feel at ease. I felt as if he was attentive to my concerns/issues and that he was going to do his best o make sure I, my family, was cared for. Customer Service Representatives like he are, again, rare and very much needed. "Thank you" Marcus E. for your exceptional customer service! You are very much appreciated!!

Service was excellent. Mr.** in customer services was very knowledge in what my wife and I needed support in. He explained to us what we needed to know in a way that made it simple for us to understand. Yes, we have recommend CarShield to our family and friends.

Very polite and informative. Thank you, I think we made the right choice. I feel much better knowing we are backed by Car Shield.. I hope we never need to use your service but it's good to know you are there for us.

For the short time I had an account with Car Shield my interactions with Customer Service was outstanding. Everyone I spoke to was polite and professional, and thoroughly explain/answered all of my questions. If I buy another used car I will definitely use Car Shield for my warranty. Also, I recommended Car Shield to my kids and friends.

Your agents were very friendly. Nice to talk to. I didn't feel small Insignificant. They told me what was going to happen And what to expect. That was nice. No surprises. I was never so worried but they help me get over that.

I have always had a great experience when I have called CarShield to make a payment. There has never been a problem. The associates are always kind and courteous. I look forward to when I can actually use the service.

The cost was $1,400 less than another company. I was treated with respect. The salesman was very nice. I have heard only nice things about CarShield. The Customer Service Agent was very nice and agreed to send us a copy of our contract immediately.

As previously stated I was very pleased with Delores who cancelled. She was very professional, pleasant, and extremely knowledgeable. She cancelled my account after I advised her that I was going to get another car. However, because of the many representatives that I spoke with, and the last representative Delores. I was extremely happy with the service I received. Additionally, I will definitely use CarShield in the future when the need arises. Thank You.

Employees are very courteous, personable and knowledgeable about policies. Customer service I love it. I called about my car coverage then about switching cars. They are all courteous and kind. I would recommend them to my friends and family.

The representative that I spoke with was very professional. Help me every way possible and answered all my questions. I'm new with Carshield but it seems that just the way they represent themselves I think we will have a good future together.

My son’s job was cut back to part time and we were going to have to cancel, but the customer service fellow helped us so we could keep our account. I was really happy with his help, we just had our transmission worked on and with Car Shield we didn’t have to pay as much as we thought!! Thank You!!

i just wanted to find out some coverage issues on our 2007 Maxima! The customer service lady was very helpful and understanding. She took her time and really listened to my problem, that I was presenting to her. I appreciated her time and her knowledge that she expressed.

I cannot wait to see how I will be treated when I need service but from the outset when I enrolled you guys are first class the I was treated. What can I say I called in when I was reminded that my payment was not received but I have auto payment and my card got lost so I had to call in and I was handled real nice.

EVERY THING WENT WELL. Very satisfied. Careal. Salesmen were very good in explaining the systems. I think this is what I need. THANKS for advertisements, e-mails, etc. THIS will give me plenty of time to buy trade cars under no pressure at all. Careal **

My call to Carshield today was satisfying. I have fax paperwork today for the repairs that was done by Andrews ** in Brentwood, Tn. Hope to hear from you soon about this matter. The Repairs was satisfying. I will be waiting to hear a report from you soon about this matter.

The supervisor did a great job and I will stay with Carshield now. I wish the coverage was more extensive, but I'm satisfied with how she treated me and my concerns. I feel a car such as mine with less than 17K miles should somehow be reduced in rate cost, but then again it is 15 years old.

All went well. Thank to Corely. He was a great salesperson and was very professional. And I were glad that I got him on the phone problem. Would had stay on the phone that long because sometimes salespeople will work your mine and I just hang up. But I didn't. Thank God.

I have never submitted a claim. I recently had front and rear struts replaced but was not sure if it was just referred to as general maintenance or not. But whenever I call CarShield I have always been treated well.

We was cancelling the policies on both of our vehicles and our representative was very helpful, honest and caring! She took the time to listen to our story and concerns! She explained the facts to us and from that let us make up our mind as to what was best for us and we are very grateful to her and impressed by her integrity! This customer service experience was how customer service should be! We thank you and her so very much! She is the kind of employee a business owner should appreciate and value!

Had problem with my heating system and Car Shield would not pay. I was out of pocket $468.00. This is the 2nd time car shield has not paid. The first time was with my lights and car shield would not pay. I called t to discontinue my services but they gave me a deal on my monthly payments. I will not stay with car shield the next time they don't pay.

Receive letter from your company stating my contract was not activated and I needed to activate it or it would be discontinued. Called, didnt need to. I do not know what was your point in sending letter, BUT you wasted my time tracking this dumb letter down.

I needed a battery charge and I received it with NO problems at all. THE battery charged up immediately. The service technician was polite and professional. The only negative was the estimated time of arrival. Originally it was 1 hour then revised to 2 hours in was the correct time of arrival.

CarShield was there when I needed them. While experiencing transmission and engine trouble. AAMCO honored CarShield. Had my car back the next day!!! I recommend CarShield while traveling on the highway. An extended warranty is good to have. Five stars for CarShield and ten the most!!!!

I love CarShield. It is a great warranty service and everyone should have it. They have great customer service and the price you pay for the warranty you cannot beat. If you don’t have this warranty service then you need to get it.

My car needed work but not covered by CarShield. We are very disappointed, feel we did not get what we paid for. You advertised that getting your coverage would protect us as our car aged. Well that was a complete lie. I will warn others not to use your plan.

I saw the commercial on TV about CarShield and I decided to give them a call and they got me together so I pay $100 a month to have a warranty on my 08 Malibu. At least there anything go wrong I know I'm protected.

After 3 months with CarShield I still have no idea what to do if I want work doing on my car. No membership card, no written details of what is covered, no information at all. Not a good start! Please send me written details, A brochure and cover note would be good.

Great assistance To solve my issue with the delayed transportation of the vehicle to its location where it will be used on a regular basis. Thanks again! Kristina was very professional and helpful with adjusting my situation to work under my unforeseen circumstances.

The company saved me a lot of money. I would recommend it to anyone who has no lifetime warranty on any of their vehicles. I just wish they would give people that recommends them some kind of gift for advertising for them.

Just very smart, and helpful, thanks for being there for me, I might of mess up with making quick decisions and not asking for help or is there any programs to help me? This Covid 19 got us all scared, so again I say thanks.

Thanks for a great job of fixing my Mustang with a new rear end! Had no issues and paid my deductible and the rest was taken care of by a great shop. CG Auto Repair in Hernando, MS. They took my CarShield warranty.

I was informed that the car would be covered as long as we had purchased the extended warranty prior to the car being older than 20 years. Our car met the qualifications and should be covered in the future when we might need to repair the car.

I called to have an extended warranty placed on my 2018 Equinox. I found out later that I already had an extended warranty that I took out when I purchased my vehicle. Although I only had the coverage for one day CarShield did not pressure me into keeping their service. When my warranty is over I will try again in about two years.

The dealership did everything, all I have do was show my Carshield app, with everything right there. It was very easy. I had a leak at intake manifold seals and everything was cover. All we had to pay was our deductible.

Informed CS Rep that I wanted to transfer service from one car to another car. She handled the transfer w/o any problems. She even gave me a mini discount for next month since I had already paid my bill for this month and she used that amount for the transfer.

The agent was extremely helpful. Answered all my questions. Made the process quick and easy. Was able to transfer my info from my first covered vehicle so saved us some time. Was also able to give me a multi car discount.

Starter went out on my 2007 Nissan. Called Car Shield. The person on the line found my account immediately. Told me what to do. Car fixed. Just like that. No problems and personnel very nice. Thank you so much. Good service.

We were left stranded along Interstate 10 far about 5 and 1/2 to 6 hours. Her Carshield personally called. Told us to call AAA for a tow 40 miles instead of the car co. I had to pay that driver an extra $100 then and also he drove like a wild man throat everything around in our fifth wheel. I mean it is a total wreck exact so sorry to say your roadside service is horrible and as they say that's my story and I'm sticking with it.

Excellent warranty, would recommend to anyone looking for an extended warranty for their vehicle. Courteous and pleasant and knowledgeable customer service. It was a pleasure talking to Alicia today. I had no problems describing what I wanted and she was very knowledgeable, pleasant, and helpful. I will be contacting Carshield again when I am looking for an extended warranty.

Emailed regarding needing new card to process payment. Once provided was quick and professional. I have submitted this once already and keep getting emails. followed through in sending the receipt as requested and ensured all was well before ending the call.

They answer all my question and they was able to help me out with payment arrangements. Overall great company. Highly recommended for help with service providers on vehicle with out of pocket cost and customer service is awesome. Great monthly plan and also great price on deductibles.

The First repair I had was the transfer case. It took Car Shield three weeks to approve the repair. Right after that transmission fluid was leaking brought it back to the shop and they said it was the fly wheel. All of a sudden Car Shield came back with a decision to decline the repair in two days! Why did it take over 3 weeks to approve a repair and 2 days to decline.

I attempted to set up online access with the info provided by Carshield, but the system didn't recognize it. My representative, Shalonda helped me download the app and set up access via my mobile device. She was very helpful and an overall amazing representative.

Expected a hassle from reading previous reviews. Jessica was fantastic. She gave required objections very sweetly and then handled everything perfectly. Professional and very nice. Didn't have the policy long enough for ratings. I cancelled because we don't put more than 1000 miles a year on the vehicle and insurance wouldn't have been worth it.

I would never recommend this company to ANYONE!! My vehicle broke down in August 2020. I and the dealership reported the claim. It took CarShield 2 weeks to send a letter for the dealership to fill out. The dealership sent it immediately back (we have email documentation) to this day which is December 2020 we still have NOT heard from CarShield except to find out where the new payment for the contract was? I cancelled the contract back in October due to the VERY poor service. NO it isn't due to the COVID-19 epidemic. Customer service will Not listen to the consumer, they read from a script and that's it! DO NOT BUY THIS PROGRAM!

I had the most pleasant young lady in the world, her name was Kelly and she was patient and Knowledgeable of her products and could answer swiftly any question that I had. I own two companies and know what good customer service means when doing business, I will tell you folks at Car Shield that you have an excellent staff and your Customer service is about the best I have seen, Kelly is a Godsend and a major credit to your company. Keep up the Fabulous work Carshield.

If you have a motor that's leaking oil and it causes catastrophic failure that's $6,000 motor not counting the labor but you guys don't cover gaskets or seals and gaskets and seals is what keeps the motor, the transmission and their rear end working properly. You guys should be covering your assets and cover your assets you should replace seals and gaskets. It don't make sense to me. It's not cover seals and gaskets on your assets of a very expensive parts to replace when you could have had the gaskets and seals done very cheaply.

I was very pleased with the service I received from the Agent I spoke with. The professional team was excellent in explaining how the contract works in response to my question reference the grace period to use this policy. Overall Outstanding!

I called to make a payment and received a blessing when speaking with the representative. She explained some of the additional benefits I had with my plan and her knowledge of the services your company offers was impressive. I truly felt valued and respected throughout the call. This Rep was very friendly and definitely an asset to Car Shield. Thank you.

Courteous... Patient... Informative... Had one dispute. They explained things clearly and extremely caring. I highly recommend this company. It is a coverage you wish to never need. But, it can be a huge blessing if and when you do. It sure was for me.

Car Shield has definitely surpassed my expectations with the service that they provide. I would recommend their services to all my friends with vehicles that have come out of warranty. Thank you Car Shield for all you do for your customers at a reasonable price for the coverage.

Seems lots of parts you need are not covered such as my timing chain cover and ABS control module which I would think would be covered in one of the categories. Unless the timing cover has a problem caused by an internal engine failure it's not covered. The ABS control module is electronic...however exempt from the electronics covered.

Every step of the way, Carshield was helpful and provided clear procedural information to ensure an efficient process. My only comment is that when the Transmission repairs were completed, Carshield communicated directly with mechanic shop and took care of everything...nice, but I was not informed of the cost sharing/split from Carshield. Instead, I learned from the mechanic shop what was agreed to or approved by Carshield. That seemed a little odd to me as my contract is with CarShield and not the mechanic shop. All in all, it was a great experience. It was just a little peculiar to not hear from CarShield on my share of the costs and why.

The representative was very professional, courteous and knowledgeable!! She clearly explained the issue and went out of her way to resolve my problem!! She even offered and was able to review my account activity and review my payments. THANK YOU, Ms Morgan!!

When my car failed, I had it towed to my dealership, IPAC Motors. That was on 11/28 and it has been there ever since. I haven't heard from Carshield since a survey was sent to my e-mail, I need to know what is going on, and if my claim will be honored like I was told when I signed with you. I am very dissatisfied with my lack of service so far.

They told me that the engine wasn't covered after I purchased Car Shield and they told me it was covered. The salesman said, "Your engine is covered." Never said anything about just the internal parts. I called them at the mechanic shop called as well find out it was only the internal engine that was covered. I was lied to when I purchased the coverage. Very unfair to me when I try to get a refund. They should not have told me it was covered when it wasn't. That was the silver package so be careful what you ordered. Eww.

My experience on 12/8/2020 was pleasant, and non frustrating. The professional service agent helped me with all of my concerns. He was extremely knowledgeable, patient and understanding to me and my concerns. I would recommend Car Shield to all my friends and colleagues.

Today's experience with customer service was awesome. Haley was super helpful, friendly and took care of my concern immediately. I received the updated contract within 2 minutes of my call and it was accurate. Wished me a Happy Holidays, Merry Christmas and took care of everyone. Yesterday's experience with a different customer service rep was terrible and I almost hung up on her. Overbearing, loud and would talk over me instead of listening to my question to answer it.

I call customer service to see if my camera was cover, the agent said, "Yes you have the best coverage." He said, "Contact the Dealership to see if they will accept CarShield," so they did except it, checked car out. Written up report, and sent it to carshield, this has been about 2 or 3 weeks ago.

Have not had to use the insurance yet but it's a good deal and great coverage on my car and signing up for it was very easy. The price was very reasonable and the customer service representative was very helpful with all my questions.

Let's keep it short: Car Shield promises to provide you a level of comfort, should your car break down, that they will be there to take care of everything for you and get you restored with little hassle. Well, my truck isn't fixed and it's been nothing but hassle from the moment my mechanic filed the claim. I am using a trusted mechanic in business for 30 years that this company's claims representatives don't trust. My mechanic told them exactly what needed to be repaired on a broken AC compressor and they asked that each and every component be opened to prove their claims. This added layer of work would not be compensated, BTW.

It was a small thing that needed Car Shield for but it was available and appreciated. It was something that I had never used before and it was great to know that the service was prompt and efficient. Hats off for a company that worked as the ad said it would.

Car Shield is a Fraud company, I put in a claim on my BMW 2014 X1 after I had a oil change and the company saw a gasket leak. They gave me the service amount and the print out and ask me if I had extended warranty. I said yes car shield. THEY LAUGHED in a very snickering way and then said good luck with this claim. CAR SHIELD do not like to pay!. I chose to listen but ignore the service department person. I called car shield and told them about my situation. They said have BMW call them and they will take it from there. And here we go the madness begins. BMW called Car Shield, told them about the oil leak and the ordered a crank pressure test. Neither BMW or CAR SHIELD call me or contacted me about updates on whats going on, this is day 3.

My experience was a straightforward type of issue. I asked to update my account for it was my payment date. I knew my credit card had been compromise. Therefore, CarShield had to be updated as well. The representative was very professional and knew what had to be done.

Water pump was leaking, replaced ram 1500 5.7, slt outdoorsman, water pump, including gaskets for installation. This problem with the water pump was found when the tow truck driver who arrived at our residence to tow our vehicle to a reputable repair shop in Las Vegas Nevada which is 48 miles form our residence. After arrival; of our vehicle at the shop, it was confirmed that our water pump was indeed leaking antifreeze. After the shop fixed the fuse problem with the replacement of the tipm fuse box our water pump was replaced and we were able to get our truck back.

CarShield staff was exceptionally helpful and considerate of my concerns. As a senior citizen who has help several personnel positions through the years, I was most appreciative of their service. You have some very good people working for you. I would highly recommend your company.???❤️

Car SHIELD DID NOT COME TO MY RESCUE, MY CAR CAUGHT FIRE. They did nothing for me. It states in the records nothing so why is this not a covered detailed. I don't want anything else to do with this company but I feel as they are false advertising going on here.

The reason for this call was payments were charged twice (Double payment), when my bank called me I realized it and called you and it's solved. I also requested to change my billing due date to the middle of the month adjusted the billing due date (solved). Thank you.

Hadn't been told I had to wait for thirty says. At reinstatement time I was told that the same 20 day waiting period still applied. I thought more would be covered with that plan. That was quite a bit of money to come up with thinking I was covered.

My representative explained everything about the program to my satisfaction. Agent was knowledgeable, patient, friendly and efficient. As a widow on a fixed income, I feel comfortable with the payment arrangement that was offered. The company also cares about senior citizens. If and when I have a problem, I will see how that works out.

I have been pleasantly surprised by the amount of money Car Shield has paid in repairs. I have had Car Shield for 2 years now and it's the best warranty company I've ever had. I have recommended you to all my friends and family.

Too long to settle for payment of car service. I have been in a rental for 2 weeks! I appreciate you coming by the dealership to make sure everything is in order..You never know if you are being taken advantage of.

Carshield is the number one rated customer service provider in my book! I can't speak on anything else at the moment because I haven't had coverage an entire month yet, so I haven't had a chance to give their services a try yet.

I was turning around in the road, and backed into a ditch. I called Car Shield for tow service, and they took great care of me. I recommend Car Shield to everyone!! I have had to use your service 2 times. The first about 2 months ago when my battery died. There was no questions and they for me someone to jump start my truck and has me back on the road in no time.

OUTSTANDING customer service!! The representative was professional and kind. The coverage is phenomenal. I told many friends and relatives' am definitely satisfied with my purchase on its face value. Because I haven't used it yet. Thank you for the availability of these plans.

If I could give a -0 stars I would. The only thing this company is good for is to take your monthly payment. Customer service will not work with you. The only thing they are trained to do is give you as much attitude as possible and transfer you so that the next rep can do the same thing. I have over 3 million followers on my Youtube channel and I will tell my horror story on there.

My experience was very good. Both reps were very professional, knowledgeable, and good. They were human--not automatons. Cracked small jokes every once in a while to keep things loose. Saw ad online and now I am relieved I have coverage. Having nightmares of something going wrong and costing me an unaffordable fortune. Coverage is affordable now.

I received an email regarding my payment being overdue. It turns out that I had forgotten to update my payment info, so I called to make the payment and the service representative was very helpful in getting everything taken care of.

I purchased a warranty for my wife's car last evening while she was out driving. I was asked the mileage on the car and told him it was about 113, 250 miles. He said the computer would not take a round number and he would put down 113, 248 and my price would be $115.54 and I agreed, and purchased the warranty based on the price.. He told me to call back with the actual mileage this morning and it was actually 113, 658. When I called with the mileage I was told he wrote down 13,248 and because it was 100,000 more miles I now had to pay $142.04. I don't know if I would have paid that and feel like ti was bait and switch. I will give you the benefit of the doubt and say it was an error, but I am not happy about it and will continue the warranty for a few months to see how it works out. I am disabled and retired and $25+ is a lot of money to me but I will try it out.

I'm very satisfied with the service that I got the coverage on my car. It has been a long time since I have coverage on my car, and this will help me on the maintenance for it. I'm going to print out the contract so I can keep on hand.

I had called on 11/23/2020 and was to receive confirmation of change to contract pricing within 3 days and never did. Upon my call today 12/4/2020 it was immediately taken care of by Kiera and a confirmation email was received immediately.

No good communication at all.. The lady that was handling was very under professional. Her name was Coleen that what she told me. And when they find out that I did need a Transmission they never call to ask me ask question about anything. They did give me a Control number see what I'm saying!!

The representative was very nice and courteous. She took her time to explain details. She did not rush me and made sure to answer any and all of my questions. She was very professional. She is an asset to your team.

It was professional. I received a letter saying my policy was not activated. I got an email as I was told and downloaded the information. Very professional and friendly service. I don't know what else I can tell you, but I am pleased so far of having the additional coverage on my car. Thank you very much!

The rear passenger window was not able to raise or lower. Dahl Ford looked at and decided that motor was not working and needed to be replaced. Appt. was made for replacement for Sat. Dec.5th. Thank you to Car Shield for your service.

Quicker response time would be great. I've been waiting a whole week to get someone to go to Dodge dealership. Every day they say the Inspector will be there tomorrow. We are now on day 7 and I'm without a car.

I'm disabled and I thought the payment was going through on Dec 28 the same day I signed up 10/28. It's hard being on social security disability and losing 35.00 dollars. They changed the payment date. I'm not in the best shape I should have read it through better. Just sad to lose money I can not afford to lose.

Very professional, friendly, courteous, fast, understood my problem and did not ask me stupid questions or attempt to sell me anything. Direct and to the point, sent confirmation email as promised immediately.

When I recovered my membership I found it easy to get the coverage to have my vehicle to be repaired to where I am now capable of getting it fixed back to a proper running vehicle once again as soon as I get it to a proper repair shop this month.

I was late making the payment but was able to talk to someone and she transferred me and everything was taken care of. I strive to keep my policy active so that CarShield will be there when I need them. Thanks again.

I would 100% recommend Car Shield to anyone; the protection is amazing and every time I’ve called for various reasons the people have been very friendly, helpful and professional. Whenever you need them they are a friendly phone call away.

Awesome well knowledge pleasant to speak with customer service. It's great to still know there some American.. Pride is still here for those of us that still believe in our beloved country. And still care about the people and not just wanting to take your money for profit. Just to leave you out in the cold not caring about helping.

I updated my credit card information. Kit in customer service was a big help and very polite. Also, I didn't have to go through a long list of automated phony computer generated questions before I spoke with a real human.

Both phone calls were great. However the call with the sales rep was so good and explained to me so well about how this works I just had to sign up. I shared with him my concerns. He fixed it right away. Thanks and I'm definitely recommending more friends and family. I appreciate my uncle for referring me as well.

I needed to verify that my payment information was correct. I'm sorry I cannot remember the rep's name but he was very friendly, warm, charismatic! Each rep that assisted with my call was very professional. I would recommend Car Shield to my family and friends!

I paid for the extended warranty on my 2011 Chevy Cruze for 2 months before I needed any assistance from it. My car ran hot one day with NO WARNING at all. I did not know what the problem was because I never had a problem with the car. I immediately drive me and my toddler child back home and call Car Shield for a tow truck. Get the car to a shop he checks it out and says there is motor damage because it ran hot. It ran hot because water pump went out. There was a recall on the water pump for that model car I was unaware of.

With newer cars and expensive repairs once the original warranty runs out, it's nice to have Car Shield to alleviate most if not all of the cost of repairs. This is the second time I've had to use Car Shield and both times it was well worth the money spent on the policy. Thank you Car Shield.

The operator I talked on the day I called was very helpful in cancelling my service contract. We had it for about 16 months and never needed to use it. I decided on selling the car so no more contract needed.

I’ve never had a issue with the service. I had to get introduced to new coverage that helps at the mileage I’m at. The price for both coverages should be combined for quality customer service, but I’m satisfied with my options.

Wanted to know info on was I suppose to receive booklet or a card to verify my coverage when time of need, it was sent straight to my email, great service, was very polite on the phone call, ask my info. Just all around good attitude.

Great service. The individual on the phone answered all my questions regarding my auto policy. Appreciate good service as I'm in n the service industry. Would recommend Car Shield to anyone that would ask. Thanks again.

Our car has been at the dealer's shop for almost 5 weeks and nothing has been done! This is getting really ridiculous. We've called several times and most of the time no responses. I can't believe you treat customers like this!nContract number is **.

The Rep. was very professional and knowledgeable. He gave me the answer I was looking for. I am now a member of the CarShield family and looking forward to great experience. I have been seeing the CarShield commercial for a while featuring Ice Tea. Then I finally decided to make the phone call and so I did.

Cancelled my F-150 policy because I sold it. I then asked if my new vehicle would qualify, ABSOLUTELY said "Ryan" and he got me the "DIAMOND" package for my 2021 Jeep Gladiator, very pleased with Ryan's professionalism and his knowledge about the diamond plan, very very satisfied with my Car Shield experience

Darious was excellent, on point and concise. We are of the Geriatric set, & he handle us extremely well would hire him in a moment. Best of luck w/ your future endeavors. He should be in your training department training your account associates..

Talked to Cheyene this morning and she performed outstandingly.. She was very attentive and answered clearly and effectively. Although my situation of battery and or Alternator is not covered or was not her fault. Perhaps an improvement for your company would be to have offered me more coverage at the time of our call to cover the battery or Alternator. Best Regards Larry

Your customer service, ads and contract are very misleading upon purchasing a contract. I was recommended to Car Shield by a friend, only to have him tell me later that he experienced the exact scenario I experienced about coverage concerning your contract. I would not recommend anyone to purchase a policy with this company.

I have used the emergency roadside assist services twice. I also have a roadside assist Serv w/ my auto ins & new car program. I choose Car Shield because of efficiency of CS personnel & service response time. The actual shop people that come to do the work are clean cut, courteous, qualified & do the job quickly.

I will advise all who inquire that the Car Shield contract provision for drivetrain teardown should be considered carefully prior to the onset of the agreement. The cost of a teardown is prohibitive when the replacement of a bearing or something similar is the only responsibility CarShield will address. When such an instance occurs, the owner is burdened by thousands in R&R costs while CarShield remains liable for virtually nothing. As a result of my experience in filing a claim for a failed transmission in my 2010 Mercedes, I've cancelled all contracts for my vehicles. Multiple calls, with no resolution. See: **.

Blake made the entire process incredibly smooth! Very pleasant and your product fits my needs and is reasonably priced. The fact that there is no contract is very attractive to those of us that do not use our car that often or put more that 5 thousand miles a month on a vehicle.

The commercials refer to the "check engine light" so when mine came on, I tried to use my Carshield account. Turned out I needed new spark plugs, and carshield told me they don't cover "maintenance" issues. So I don't trust them to cover anything. I canceled my account, and don't recommend them to anyone.

I had CarShield with a monthly payment of $109 & was told I only had a $200 ded and they would take care of the remaining balance. The hose in my car needed to be changed and repaired which was covered under my contract. Carshield told me before the mechanic starts working on my car a claim needs to be submitted and the mechanic did that. My total to fix the hose was about $924.98 and Carshield only covered $100 and I had to pay $824.98 out of pocket! I was really upset 'cause I had already paid 5 monthly payment of $545! I could've save that money and put that towards the balance! This company is immoral! Now you have Carshield paying famous people to market for them and they can't even promise what was told. A lot of people work hard for their money and it isn't right to scam hardworking people! I hope this company goes out of business!

I never had to use Car Shield. When I told them I no longer have that car, I called customer service and said I would like to cancel service. And they were very helpful and polite. I would definitely recommend to a friend.

So far so good with the company. I pray that if/when I need to use the warranty that’ll do me justice and not flake on me. As of now I have no complaints because I haven’t had to use it yet but the customer service is excellent.

Great customer service from rep on phone. Covered all my questions well. If I could get you to print out my policy that would be great, my printer is not cooperating. Thanks. It was an easy process and I am happy with the coverage.

Ron helped me every step of the process and was very patient and knowledgeable. He replied to my emails and returned my phone calls the same day. I had issues with the Lincoln dealership and after not even looking at my car for 3 weeks, I finally found a repair shop. Ron did a great job working with me on the transition. Great customer service.

Matt was very social and helpful. I could not make a decision right away and asked him to call later. He did call and helped me with my annual subscriptions for my Silverado and my wife's Impala. He is really a good representative of CarShield.

Helpful and took big weight out of my shoulders. After a very good conversation with the sales rep. I feel much better and all my worries went away after. I already recommend it to couple good friends of mine. I like to say that the commercial on tv was the key for me to contact you guys because if you hear some thing's on the radio or trough the internet not always is real deal but I took my chance and decide to call you and here I am now feeling much better driving my car.

This company is very unprofessional and is nothing but a scam. I am taking the company to small claims court. They say have to pay to see what is wrong with car. They don't cover anything. All they cover is roadside assistant. Very bad company.

Absolutely the best experience I ‘be had in Decades. I know you can’t save me from Covid19 but you’ve help ease my Automotive concerns. Kudos to Car Shield. Everyone could use a lesson from how the company addresses customer concerns. I thank you.

Unknown to me, my bank account was severely disrupted when their system was updated. I called Car Shield in reply to email and then a text regarding the payment. I thought it was straightened out when I gave the young man my routing number and account number for direct withdrawal from henceforth. He said he had it all taken care of and thanked me. This following month the same thing occurred and this time this wonderful young lady listened to me and totally resolved this issue. She apologized several times that this happened and was now truly set up right, and not going through my debit card now. I cannot remember her name but she was polite and very helpful.

My car is still at the Ford dealer. You told the mechanic I had cancelled so I had to come home and call you. You verified I did, in fact, have coverage so I will give the dealership my new contract # with you tomorrow. I hope to have my car back tomorrow afternoon and return the rental car from Enterprise.

Your agents are very helpful, I just won't be needing this service anymore, I will be junking the car. I had the protection plan for 2 yrs. CarShield is great! Thank you. Will seek out the service with future cars and recommend to friends.

Thank you, Carshield, I have been pleased with your services. All your staffpeople are well trained according to their jobs. They are well qualified. I have been pleased with your services all. I have sold my Toyota Tundra, that's why I am sorry to say I have to cancel my contract. Thank you for your services.

I have never needed them, but I know I feel safer knowing I can call them and they will be there for me. When I do need them they will come through for me, I am very confident in that. I like the feeling of being safe.

The Rep was great but the issue had to do with your antiquated and outdated systems. I changed my monthly pay date to later in the month but I was still getting reminders to pay because your systems thought I was not paying. I had to call a few times to make sure my account was OK and they assured me it is, but your Reps said they could not do anything about it. They assured me it was only a temporary situation.

I love having Car Shield. I used a simple minor service the other day but I was extremely satisfied with the ease of using my service was. I needed a tow and I didn't even think of Car Shield until my mom told me how my uncle got free towing from his insurance.

Hello All I took my car too Amaco Transmission and it's been there a week and the claims department has not got back with me nor with Amaco Transmission. I have sent over all my information they asked me for. They are taking money out of my account every month. If I have to go to the Corporate office that's what I'm going to do.

Very good. The staff did a great job in telling the pro and con on the warranties. I will my friends about Carshield. Thanks again for great service I got from the person I talk to about my new warranty.

Very helpful and informative. Rep was able to pull up my account and provide me with all the information I needed to understand my warranty. I am very glad that I joined Carshield. I look forward to a long relationship with Carshield.

I called to cancel agreement because I could not find dealers that accepted Car Shield Warranties and could not afford it if I could not use it. I was given 2 shops to contact and my rate was reduced. I agreed to stay on for a few months to see if things worked out for me, as I really do not want to be without coverage.

The person who towed my car to Nissan was very professional and very nice. My car was taken to Nissan. My car was checked out, I was called with the problem and picked it up the next day after it was repaired.

Great customer service. Agent had great attitude dealing with my issue. She was knowledgeable about my issue and she took care of it on the spot. Great job! I hope that all your agents treated your customers the same way.

Very professional and responding to my needs to have my vehicle serviced. Keep on doing what you'll have been doing over the years for the community. God bless you, staff and their families. You'll try to have a safe, and healthy upcoming holidays. From the ** family. Thanking you in advance.

I heard noises underneath my hood. Took it to dealership and my rockers needed to be replaced and they repaired it. I wanna say I am grateful for Car Shield. I don’t know what I would’ve done without coverage I had.

We're new to the carshield plan and I wasn't told the step by step process. Got truck fixed where you told me to and apparently jumped the gun on how this process is supposed to work. I'm a college student and never dealt with anything like this only to find out that, I apparently did it all wrong and now carshield will not pay or help. Although my mom is paying pretty sure she's going to cancel.... FIRST LIFE EXPERIENCE EQUALED MY WORST FIRST LIFE EXPERIENCE... THANKS CARSHIELD.

Your agent made the transition very easy. He was so helpful. He also made sure I have the 800 # to call in case of emergency. He also made sure I wrote down my number for service. I will and have recommended this to others.

Great service, quick and responsive. The representative was knowledgeable and very pleasant to speak with. This is the first time I have to call to request something from Car Shield and I was glad that my first experience was a pleasurable one. This make it easy to call the next time. Continue providing the excellent service.

My car axle was giving me problems. I took to mechanic and then I called claimed Dept and they didn’t help me to fix my car axle repair. It’s very very difficult and disappointing.. Not at all happy with CarShield..

I had an accident on 11-19-20. The impact from the other car was so much, my car was totaled. I had to discontinue my service with CarShield. I will definitely recommend this service to others. If the need arises I would certainly use this service from carshield again.

I have a few questions/comments for the gentleman that sold me my policies; however, it is extremely difficult to get in touch with my initial salesman. It would be greatly appreciated if he could contact me at ** or **. Policy #s: **. Thank you.

Jessica was very helpful and knowledgeable. I changed cards and my payment couldn't go through. I called and I was told the issue had been resolved. It wasn't. I called the next day and Jessica answered. I told her my issue and just like that, problem solved. She was awesome.

This coverage is good to have. You will have a peace of mind when you are in your vehicle traveling or doing local Drive. I have a peace of Mind knowing that they are behind me. I am happy to have this insurance. I will tell my friends and family about it.

Unfortunately, the service required was not covered on my Gold Policy. (Actuator-A/C and Heater) Was unhappy with the $400 bill, however was not the Service Writer's fault. However, think you should know they complained extensively about Car Shield and said you are difficult to work with and also difficult to get someone on the phone!

When this COV!D-19 hit.... it created a hardship for so many!!!! I called in and the agent who assisted me noticed that I was paying too much. That was a blessings!!!! So great that I have this program. I know whatever major problems I have...it is covered!!!!

Good respectful company to experience and to rely on to help with unexpected issues with my car. I would recommend a friend to get extra warranty with CarShield as a backup for security to keep their good reliable transportation on the road.

I joined CarShield in October 2020, and was told if I add on my second car I would get a lower monthly payment for the second vehicle, but when I called back, they said it would be the same as the first vehicle????

The CS rep helped me. I feel confident in choosing Car Shield to take care of my car. It is a 2002 and I am retired, on a single fixed income and cannot manage large repair bills. Thank you Car Shield. I tell all of my friends about you.

I called because right now with covid neither of us are working and we just don't have the $220 it was costing us every month. The person I talked to gave me an estimate of $60 a month for the Element and cancelled the coverage on the Civic.

CarShield officially sucks ass. I highly recommend for others, not to get it. Unless you want to pay out of your own pocket, a good portion of the costs and be out of a vehicle for weeks on end. I have the Diamond Package and was told the majority of everything was covered, like a Bumper to Bumper warranty, and only the regular maintenance items (like oil change, flushes, etc) wouldn't be covered. The pamphlet even shows all these things covered. I guess the fine fine fine print, shows all the things NOT covered, because I didn't see that part for this plan.