CarShield Reviews

They were very helpful and explained the plans for me. The prices were very affordable and I now have two vehicles under their plan. They were very polite and answered all of my questions with great explanations. Now I feel safe and secure with no worries.

I was able to keep my coverage and not lose my coverage that I have had over a year. I was so happy that my car will be able to get fixed if need be. I thought I was going to have to cancel my Carshield.

I received a letter that I could get protection for $69 per month... On my initial call everything was good, they gave me the $69... I was accepted, then the Manager(?) came back and told me No...I could not get that rate for my vehicle.. I have a 2013 Cadillac Escalade...they had already taken all my info, payment and everything by that time...it was set...the letter did not specify that “luxury” vehicles were excluded...from that rate... Anyway I told them that the Manager needed to “get his ducks in a row” before he gave the go ahead to approve...Needless to say I was Not happy so I told them to cancel everything at that time...

I have no issue with the level of service received from the individuals I spoke with. My disappointment is in the warranty itself. I literally could paid for the repair with the cost per month I’ve paid for the plan. I’ll access it before my next payment as it isn’t for me at this rate.

I spoke with customer representative, Derriesha. She was very helpful. This contract will be put on hold and the monthly payment will not be processed for December 2021. This contract will be on hold until January 2022. I'm in the process purchasing a new vehicle.

Car Shield is the best thing that ever happened to any of us that has a vehicle over 100,000 miles. If you don’t have car shield you are missing out way too long. It will be too late. Thanks Cascio. Appreciate you guys and everything you do. Sincerely Ronnie

The policy was sold to me as PLATNUM and comparable to a new car warranty, minus the car converters. The wording in the contract (for both my cars) is written open ended, and Car Shield has used their wording to screw me into paying for repairs. Although they have covered some of the repairs, it's cost effective for me to fund my own repairs.

Did a great job...will definitely recommend Carshield to anyone. I heard from a friend how your service was and had to get it. I will pass it on. Got several people to recommend. They need it. I hope I won't have to use it..

Love Car Shield. Just wish they can speed the process faster...like if car shield would have their own repair facilities that would be awesome with time and efficiency and then car shield would know their cars better and keep track of cars they protect..Overall car shield is the best so happy I got it..

I have had extremely positive experiences when dealing with customer service representatives at Car Shield. They listened, they were kind, efficient and effective. Each and every time I called I spoke with a person who was very knowledgeable. I appreciated them and can only say - THANK YOU!

I called in to move payment to a different day. She made the change and I was on my way. Advocate ask the right questions. Confirmed the acct. Made the change and done. I thank you for the quick pick up and the quickness in making changes and ending the call.

Although I don’t recall the order number, I do recall the representative was phenomenal, she really knows about the business of extended warranty and her professional / personal experience was so valuable. Superior support, but coverage for my new car was too expensive.

Never had any work done on car! I called Car Shield to ask about coverage for on the future. I have been with Car Shield since June of 21 with no problems so far but I bought an old used car until I get money for something more reliable!

Customer service was awesome. This is an invaluable policy to keep because we have two cars that would be very expensive to fix major repairs. Make sure to keep up with the maintenance of your vehicle and Carsheild will most likely cover the repairs. Keep record of all maintenance as well.

I called back in October, spoke to a lady who said she would get my due changed. That never happened because on November 19th money was pulled from account when it shouldn’t have been pulled until the 29th. I then called back. Spoke to another lady whom mentioned that the previous lady never put my due date change in. This lady then assured me it’ll be changed. I called on November 29th (Black Friday). Spoke to a gentleman who offered me a promotion to lower my monthly payments. I asked him if he could confirm with me when my monthly due dates were, wasn’t the 29th of each month which is what they were supposed to be. So here I am 3 people in and it still hasn’t been taken care of.

Your representative was considerate, patient, understanding and helpful in assisting me with updating payment information to bring account current. I hadn't received my debit card in time to avoid any problems in payment being made on-time. I was pleasantly. Thank you.

I was furious with my he driver of the row truck. How unprofessional to arrive so late. I'm just lucky I had someone to pick me up as quickly as I did. I would strongly suggest you get GPS training or a different job.

I appreciate it that I was able to put my Camry your service plan. Thank you. As I told you before I have a Toyota Corolla that ha s344,798 miles. And she has a strong motor new transmission. But Toyotas run forever ♾️..

Help me to understand and answer all my questions. I'm happy with all they offer and value of the service. Quick response and easy transaction. Agent was so friendly and help me with all my doubts and concerns. Explain everything to me.

I called Car Shield with the purpose of canceling the account. The Representative provided me with additional payment option that I am willing to try to see if the benefit is worth the expense. Representative demonstrated understanding of my situation and that helped me.

So far nothing needed. Pray I don't but. At least CarShield will be there when needed. I love my Jeep. Want to have it for a very long time... So far only needed to call to change payment method. And seemed easy to do.

Cameron was awesome, made process quick and he acted as if he appreciated my business. He was very informative and personable. It was pleasant having such an experience with a person with a good attitude. You could tell he was smiling while talking to me. Thank you.

I called about a billing issue, I had to replace the credit card I had used for billing . I gave Lindsey the new info and received a email that the acct is in good standing at this time.... Thanks.

Great customer service; the rep answered all of my questions and was very helpful. I would highly recommend others to utilize the service provided through Car Shield. My overall experience has been wonderful. Cannot beat the value and the idea of having your car protected.

No problem so far with Car Shield but had to call dealership management to get the ball moving since I dropped the vehicle off there in October and now it's mid December and they are finally getting it in to diagnose the problem. Otherwise No problem. Other than being without my vehicle

I bought this Insurance Policy over the GM Factory Warranty. I really had never used it until now. I took my 2017 Buick Lacrosse to the Buick Dealer and they put me off until the end of December. I just could not wait that long. I brought the vehicle to a very reputable shop in Baton Rouge and the vehicle was complete the same day. When I went to pick up my car I didn't know what to expect. The total bill was $762.80. I only paid $100.00 as my deductible as I was told when I purchased the Policy. I am very satisfied and would recommend to others. You can call my Brother because he is interested and have 2018 Lacrosse. Phone number for Dale **. Wishing you a Merry Christmas

I got a flyer in the mail stating that I could get service for $68.00 a month. I called to see if I qualified for that price. The rep stated that I had gotten the flyer by mistake and took my name off that list. She was very friendly. I could hear the smile in her voice.

The representative was very awesome, she was very understanding she was very kind and she made sure that the issue that I need to know was taken care of. Five star review, car shield is very awesome but no matter what business you deal with is all about the representative, how they shine the light or taking care of the client. This person that took care of me was very special how to deal with people

I am canceling my account due to the service I need is not covered by the expensive amount I am paying monthly for it not to be covered. I no longer wish to have your so called coverage. I now understand what people were telling me that you are a fraud.

This was my 2nd call to CarShield and I have not one complaint thus far. The customer service representatives have been steller in how they treat you. I cannot say enough with how well I have been treated, just "AWESOME". Thank you!!!

This customer service person was very helpful and what I enjoyed most was her patience. Although we didn't agree on some parts of our conversation, she didn't get short tempered like some of the other people I've spoken with. Most of Carshield's customer service people are only about selling or upselling the contract and its fatty add-ons.

My belts are not covered. I am not happy. I was told the air conditioner was now I was told the belts are not covered. It's going to cost 300 dollars. The actual customer service representative was nice. I think you should send by the mail what is covered and not.

I'm a new member and thankful to sign up. I know it will be great for me and my family. I was given good discounts and excellent service. I also appreciate the follow up. I'm looking forward to saving money and keeping my vehicle for a long period of time.

Called to inquire if headlights were covered. Did not have a long wait for a representative. When connected the representative was courteous and accurate. He was able to access my account right away. They advised that it is not.

Had a very great experience. Best customer service then I had now welcome. Kenneth was very nice and knowledgeable. And explain everything very well to me. Put me at ease and overall was a great service. Thank you so much. Will be returning when I purchase another vehicle.

Experience been good so far, no issues and the representative Christiana was awesome looking forward to better days and I will gladly recommend a friend to get a Car Shield's coverage and I pray the customer services continue to good

I bought the best policy Carshield offers and without any warning my car blew a heater hose that caused the engine to over heat severely enough to blow the engine. Carshield refused to pay for the damage.

Don't have info at hand but I had a claim for my a/c compressor. We kinda got off to a rocky start but in the end CarShield came through for me and I was able to get my car repaired. Thank you so much. I have no complaints.

I did not actually have any auto repair done. I just had need of discussing my account with an agent. The sincere concern the agent, Kenneth, displayed was almost overwhelming. I have complete confidence in this company based on him. I am continuing to be a customer and believe I am in good hands.

I called to speak with the adjuster for status of my claim. I spoke with a c/s rep instead but would have preferred to speak with the adjuster to get a more detailed explanation of my status. The c/s rep was only able to provide basic general information and the questions that I asked they were not fully sure and just went upon past experience.

I called you to get my booklet about my coverage on my 2010 Audi A5 Supercharged 2 door Coup. I am glad I chose CarSheid. Tell Ice Tea thank you. I love my new car and I take great care of her. She will be my last car of my life (I'm 64).

Before I signed up, I received calls every single day. I told the person not to call me until I got paid. I felt like I was being harassed. If this should ever happen to me again, I will cancel my subscription.

141,872 thousand miles on 2011 Kia Sorento. Thank you for your patience. I look forward to working with you in the future. I hope I have the Diamond package. I have a second phone number **. Please place number on file. Thank you for your service.

CarShield was great! Thanks and will let everyone know how simple the process is and I didn't get to put in a claim but I knew I was covered and was able to purchase more investments because I knew what my major costs would be.

All I was doing was reporting my mileage. The customer service representative was helpful with that. It was a very quick interaction, I don't know what else to say. She was friendly. She did well. She sounded nice. She had a nice voice. We only spoke for less than a minute I think.

Your agent was very courteous and knowledgeable. she was able to inform me which parts are covered under my policy and how my mechanic can go through you to get the work done on my vehicle. I appreciate her help. I will definitely recommend Carshield to my friends

It was one of the best decisions I’ve ever made. If you’re looking for a great company to service your automobile look no further than CarShield. The representative will walk you through their different plans to find the right one that fits your needs. So give them a call you won’t regret it.

I am very pleased with the lady that took my information and I would recommend anybody to get Car Shield. It is awesome way to go with your experiences of your vehicle. With the experience that I had with them on the phone I think they are very very great company to have for your car.

I am supposed to have my payment taken out automatically on the 5th of the month. It hadn’t been but your rep took care of this month's payment and said she would keep an eye on it in case there was any future problems.

Basically I haven't needed any repairs to date. But it's nice to have the coverage just in case. Just wish the payments were a little cheaper. I would definitely recommend everyone to have this protection in case of auto repairs are needed.

Great customer service received from Clayton. Very professional and warming. Knowledge of services provided by Car Shield. Made my experience easy. I have been a customer for a few years and I added another vehicle. Will recommend Car Shield to other family members. My mother is also a happy customer.

Excellent costumers service. Save me money on fix become so I did not have to cancel my contract. Love having it on my truck when I'm on the Highway or my kids need to use. I'm comfortable at home knowing they are ok too.

My experience with Car Shield has been a blessing. When the transmission went down I call car shield. Everything went smooth and fast to find me a shop that was close to my home that was ASE certified. I would highly recommend car shield to anyone.

I couldn't get a clear answer as to why I was encouraged to sign up with Carshield when I had an original manufacturer's warranty. I think I paid too much? The Customer service person couldn't help me with that. Also I thought I was told the warranty was for as long as I had the vehicle -- which turns out not to be the case.

The CS department was great. Very helpful and helpful. She quickly answered my questions. I didn’t have my contract and she mailed it and also to my e-mailed it also. I was very pleased with the service was given so quickly and with such professionalism.

Car Shield was a great supplemental insurance on my 15 year old truck. Even though I haven't had to file a claim, it was reassuring to know I had additional protection. I would recommend Carshield to anyone whose vehicle is not under any type of warranty because you never know what can happen and it's always better to be protected.

I contacted Car Shield because my payment from 11/24/21 wasn't received. I was concerned, so I called and had my payment method changed. It's almost 2 weeks since the payment was made, and I wanted to make sure the payment is received.

I am not pleased with the denial from American Auto Shield at all. My car has been perfectly maintained and it never overheated at all. I may end up filing a complaint with the Better Business Bureau regarding this unwarranted denial.

The customer service agent was very knowledgeable about cylinder misfires. He knew exactly was I was talking about. My vehicle had a misfire in cylinder 6. Sparks and ignition coils were replaced. The misfire persisted. Further analysis revealed low compression in cyclinder 6 and poor vacuum indication a bad valve.

Thank you for the service. It was great although I had to cancel because I got a new car. I would not hesitate to go ahead and call them back when I need some extra cover. Everyone there is very good at what they do and good at trying to make you stay on with another policy. Thank you.

Great customer service. The representatives care and are trying to help and are very educated about trying to get your car back on the road again. I have called him a few times and every representative has been very courteous.

I was just returning a call regarding my account. Apparently the credit card I had on file for automatic draft expired at the end of the month and I had not updated the expiration. Your agent was very cordial and helpful.

I hate that you guys would not honor the contract that you gave me. As far as I am concerned your company has false advertisement and I would not recommend this company to anyone. I will be submitting my opinion to the Better Business Bureau on this matter.

I want to thank Martia and the supervisor for accommodating me with a better package deal. I will be a loyal customer/patron. I was thinking about dropping you all but Martia convinced me that was the wrong thing to do with a 2006 Toyota Corolla. So I am locked in for the automatic pay.

No comment at this time. I am satisfied with CarShield coverage. I would recommend Car Shield to my family and friends if they were looking for this type of coverage for their automobile. I have nothing further to add to this message.

Please see my comments submitted on the after-contact survey form which I just now completed. I indicated that my wife and I cannot continue coverage due to pressing financial concerns, and I pointed out how very helpful Cynthia was in effecting the cancellation that I must have at this point. Thank you.

Very Professional and knowledgeable. Answered all my questions and made my day! Took the time to explain things to me as a new customer and made me feel happy that I had signed up for CarShield. I would highly recommend Car Shield to others.

CarShield is the way to go to help ease your mind of forthcoming problems. Very easy to setup and easy to maintain. Thank you Ice T and thank you Car Shield for helping us have this peace of mind and not having to worry if we have any problems in the upcoming future!

In my case the repair wasn't honored because it wasn't on the list,, customer service was helpful, roadside service was timely, I was disappointed in the fact, that I have paid monthly and when I needed a repair, it was not on the list.

I just joined. All seems very good. Hope to be a family member for a long time. I called and made a recommendation that you guys give decals with your logo for advertising purposes. I would be proud to have a decal of your company on me Trailblazer.

EVERYONE was very helpful for my request. Thank you. I did not have my contract number but they were able to retrieve the contract number very quickly and get me taken care of. Great team. My car just shut off and not start again.

The reason for choosing CarShield I have an old car that is under 200,000 miles and it's still in good condition but is getting old and things are wearing out. This is the reason why I have chosen carshield to help when needed, like my belts on my engine are they covered and will the repair shop that I normally go to will be able to do the work.

No issues so far. Placed order but have not submitted any claims. All coverages I believe are needed are included but again, I have not yet submitted a claim. Only time actually used policy was for leaking valve cover gasket on another car but was denied as some kind of non-covered fluids issue. Hoping for the best for this car.

I spoke with the company representative at approximately 7:45 am. Representative Lindsey was most pleasant, professional and courteous. She relieved the anxiety I was experiencing due to a bank mishap with my automatic payment withdrawal. I truly appreciated her empathy, patience and understanding. I was pleased to resolve my issue without any adversity. Lindsey is truly an asset to the company.

On Thanksgiving while traveling from church my check engine light came on. Friday 11/26/21 I took my vehicle to a Firestone located in Columbia SC to get a diagnostic test done. The problem was the cooling system. Thermostat need to be replaced. The estimate for my vehicle (2018 Cadillac XT5) came to $1034.09. While standing at the register I immediately called CARSHIELD feeling somewhat optimistic, until the guy on the phone told me “I’m Not Covered!” Needless to say… I was embarrassed and felt cheated.

The Representative did a great job. He took the time to check for the best contract and price available. When ask to call me back at a later time he was punctual. Plus, the Representative took the time to walk me through the contract. I never feel any pressure during the transaction. Great Job!

Very good service. All questions answered right away. Friendly representatives with regard to answering questions in a timely manner. Very happy with your service and support for the future of more support and I very happy to be a member.

I needed to push my payment to the following month. I was happy I would still be covered til January 2022. The representative was nice about it and even said if I need anything don’t hesitate to call. I feel valued and appreciated at Car Shield.

The lady who helped was terrific. However, I continue to have an issue with adjuster handling my claim. The claim # is **. Before I brought my BMW in for repair, I confirmed with customer service that my instrument cluster was covered. I was given contact info to share with Germain BMW. However when BMW called the number they were informed that the claim was rejected. I called customer service who confirmed it was covered but apparently when the BMW rep used the phrase "faded" it was rejected. In fact my instrument panel has been a solid black. I have no speedometer, mileage indicator, amount of miles left in my tank etcetera. The 650 is dangerous to drive like this.

Was told by car shop that you all would not pay for my car repairs. Hope I get paid for towing. I sent my copy of towing bill to you all. So I sold my car to Sellmax.com. I was not pleased with Car Shield at ALL. I will Not do business with you all. Thanks.

I was simply amazed by the representative helping me. Apparently, human kindness is not in short supply at CarShield. She was nice, kind, professional and courteous and helped me to alleviate my trauma of a recent car accident like a professional therapist.

I wanted to know what was covered as far as the brake system works. Your representative was very helpful. He e-mailed me the necessary information concerning the matter that I was concerned about. I would gladly suggest Car Shield to everyone. Thank you for the service.

Called to make sure we have coverage on our Ford Flex. Meghan was very helpful and patient answering our questions and we are very happy with the service that is provided by your Company. One question: Why doesn’t all dealerships honor your Company. Apparently Gilland Ford in Ozark Alabama won’t?

I take my vehicle to the car dealer for repair to ensure only new manufacturer parts are used in the repair, for longer wear. I didn't realize when I engaged CarShield services that used or refurbished parts might be required in order for CarShield to accept charges for the parts used.

After spending 45 min - 1 hr on the phone with a Carshield agent who assured me that all repairs would be covered under the policy he felt was right or me I purchased a policy. I left the call feeling like I made the right choice. Well 5 months later-and $579.95 later, I learned this is not the case. If your marketing campaigns are any indication, I am your target customer, an older woman who is allowed to explore her town on her own and use her car for travel and recreational rides. More importantly, I am NOT a mechanic nor do I have knowledge about car repairs. I put my trust in a sales rep with your company and got ripped off! My car is in the shop and car shield will not cover any portion of the repair.

I had Car Shield. THEY ARE THE BIGGEST RIP OFF, LYING CON ARTIST IN THE AUTO INDUSTRY. They Promote You going to the dealership to get your car fixed & please understand I was in the Auto Industry for over 15 years, 5 of them as a service advisor. (1st) LIE #1 THE PROMOTION States It's CAR SHIELD but The REAL COMPANY Is American Auto. #2 LIE #2 When you file a claim for a repair with the dealership for which they say that Car Shield will pay they don't because the dealership will use original auto parts to fix your vehicle. Car Shield will not pay for that. They Car Shield wants to use inferior parts to repair you car.

Approximately 3 months ago, I was advised that the payment would have a $10 less monthly fee than I was promised making my bill 103 instead of 113. I paid the 113. Service rep could not verify that as I was told it would be no problem. Not true.

Very good customer service. Still waiting for updated paperwork. Would recommend Car Shield to all family members and friends. Very good and excellent customer service. Waiting for updated information. Excellent excellent. Very good. Lives up to the commercials. Thank you.

Garage called Car Shield with repair costs. Car Shield responded and approved the repair with a rapid response. I am very impressed with Car Shield's rapid response. My car was delivered to the garage, CarShield notified, car fixed and back to me within 24 hours. Thank you Car Shield.

I am waiting for order number but it is exactly like they said in TV, I took my car to shop. The owner of mechanic place, said, "No problem." We call CarShield and immediately CarShield called me and I am very happy because guy explained step by step what is happening and also expectations because holidays but I feel security with CarShield. The only issue is I end up without car for 4 days because is all I have but like I said holidays are here.

Son's Toyota needed repaired quickly, garage was not too hip on these businesses because of prior problems. Car Shield came to the rescue in a big way, they not only paid but paid with no argument. This pleased the garage and me at the same time. Thank You.

I have my vehicle at the dealership. The person in charge of my van has tried to call Car Shield and has always been put on hold for hours on end. This person cannot be on the phone for hours on end due to her having to fulfill her job duties with other customers. I am not happy with the fact that I do not know yet if the repairs needed for my van are covered and will be compensated or paid for by CarShield.

The young lady was very helpful in getting my truck back reinstalled with you. She was very helpful in all aspects of her job. She explained everything about the the warranty and what to expect I need to use it.

I spoke with a lady who sounded, nice, professional and friendly on phone. Good service. Happy Thanksgiving! I have been told of availability of road assistance in case my car gets a problem, but it has not happened yet. I appreciate that.

I was able to get the exact coverage I wanted with little effort. The customer service person was knowledgeable and professional. I would definitely recommend Carshield to all of my friends and relatives. I feel more secure in the knowledge that I have good coverage for my automobile. Wish I would have taken advantage of this product a long time ago.

The service provider was very helpful, professional and friendly. I was very pleased with how helpful she was. It took her hardly any time to completely answer my question/concern. I had already paid for other service with the car dealer and didn't know how I going to pay for the starter cost.

Thomas helped me saved my money on my next bill going forward and was very polite and understanding. Loved his energy. He was straight to the point and did more than I expected to help me. He was friendly. Need more like him.

While speaking to your representative he said he sent me an e-mail with all the information regarding my contract. That was over 24 hours ago and I still haven't received it. Yes, I checked my spam as well. PLEASE HELP.

Very good service. Always great and always helps to solve any problems that I may have plus from a couple of weeks ago I was having a problem with my checking account and CarShield step in and help me to get everything updated. I wanna thank you so much.

My car had stopped at the QuickTrip in Dallas and called Car Shield for a jump and possible tow. My representative was fantastic. She worked things out for me very well. She was very patient and informative. Very professional as well.

Great service and caring representatives. Gave options for me to review to make a wise decision. Representative took the time to look up my information and then guide me through the selection process.

Responded to your email regarding my credit card expiration date. Made update and took advantage of reduced premium payoff. Also learned that you do not cover component replacement for emergency bag deployment; therefore I will reduce my score for coverage.

Called to get transmission fixed timed it will to get car inspected so I can get back on the road. This is my only transportation. Never need the service before. Now have this service for over 2 years. Now I need them to help me. So far it has been great!!!!

Excellent experience from start to finish. I needed to cancel due to selling the vehicle and the representative was very kind and helpful. They offered me the opportunity to renew if the sale does not go through. I will recommend them for any future needs, or if anyone else needs Great Service.. Thank you again.

Have a Master switch replaced for my windows. Call Car Shield, and they told me, it was no problem and took care of everything Right away. I paid my deductible, and everything was done right then and there at the car dealership. Thank you Car shield.

Sold my pickup, cancelled my CarShield contract and received the pro-rated refund promptly. Even though I was transferred a couple times, the last person was polite and professional. I feel CarShield is something to consider prior to factory warranty expiration.

I was lied to in regards to as what is covered. My water pump was the only thing covered and I still have not got a rental and because the water pump was the only thing covered. It cost 140 and I still got to pay a 200 dollar deductible. I want my money's worth. I feel ripped off by Car Shield not Vato’s garage. This is bull.

The service people I spoke with were polite and understanding and professional. They listened to me and made the date change and payment easy. There was no long wait times and your customer service people were easy to understand. No heavy accents, so your call center must be located in the US. Thank you for that.

My experience was very positive. The agent collected my monthly payment because it needed to be. The bank account had been closed because it had been bought by another bank. As a result, I had to be notified in order for me to give you the new account number so that my account could be updated. The agent working with me was very good and my problem was solved.

Customer service is great, glad to have protection if needed. As cost of services and part are rising the cost of this coverage outweighs the cost of labor and parts. Just look at it as a safety net that will be there when needed.

I took my car in for the scheduled maintenance. The dealership found that additional work had to be done. The dealership checked to see if the work was covered by CarShield, There was a Prompt and immediate response by CarShield to the repair request.

I am grateful to Car Shield for their assistance. I am a new customer and I did not expect service this fast. I will recommend car shield to my friends and neighbors. Car Shield responded quickly to the request for repairs from the car dealer.

You were awesome! Accurate, PLESANT, INFORMATIVE, excellent customer service, and precise! I would recommend you to friends and family. Keep up the good work. This is my first time having your service. I am looking forward to having a safe and reliable due to your excellent service.

Car Shield is a ripoff. Horrible customer service. They don't even want to try and help you. I am really sorry I chose Auto Shield. They stink really bad. My car is inoperable at this time. Please don't use Car Shield. They do not want to okay your warranty repairs.

Renewed Credit Card. Current Card on file is about to expire. Card was due to be replaced. I called to give the above updated information for my credit card before it expires for my next scheduled payment. Thank you very much for assisting me today.

I was pleased with your service. I used Car Shield before and was pleased with your service. I will use Car Shield again if the situation requires it. I need a copy of your Contract for the SRX Cadillac, and the GMC Sierra. Both 2011 Models.

I was happy with the service that Alex provided. He helped me with my issue and given other options that may help me. I understand that the business of great customer service comes with a price. Alex provided that great service.

I was very satisfied with the responsiveness and customer service and will recommend CarShield to others. I had to have some work done on my 1998 Cadillac. The process was easy and the vendor who did the repairs was paid in a timely fashion.

Carshield offered me a $10 discount on my contract. Thank you, Mark **. Although I haven't used my coverage yet, the added security of knowing that any automotive repair will be taken care of eases my mind. Carshield should mail an ID CARD to its policy holders with all pertinent information.

The heater was blowing cold air and not strong enough, as well. I took it to a repair shop and was very happy with the outcome. The owner of the repair company was very complimentary towards CarShield. I have been pleased with CarShield and its employees.

Well Car Shield made several mistakes by erroneously going into my account and this is the second time this has happened. So they were supposed to reimburse me but I was not given the correct information until a supervisor called me back.

Called to change cards so my account will be updated. That was the reason for be contacting Car Shield so my coverage will continue and please stop with the long explanation of why I contacted car shield. Next time I will wait for you to contact me and maybe I will just cancel if it is a hassle to update my information.

Spoke with Haley today in ref to my incorrect mileage. Haley corrected the mileage and moved my payment date to a more convenient date. Not many in today’s workplace where you find a person who listens and makes a difference. Haley is to be commended for her work ethic. Thank You Haley!!

Brought my car in Monday morning at 8:00 AM, It is now Saturday and STILL no contact with the CarShield rep. Have been without my car for a week and no contact. Unacceptable customer support. Very disappointed in Car Shield...No contact or response in a a week.

Open new maintenance agreement for my 2014 Ford Escape. I choose the Gold Package. The customer service department was very helpful in identifying what I need and explained the pricing including all possible discounts that I was eligible for. It was a pleasant experience. I’m looking forward to doing business.

I was very pleased with the outcome. Customer service was prompt and listened before responding about my concerns with cost for the Gold plan in Florida. I feel that I was taken care of and mostly very satisfied with the outcome. I would definitely recommend Carshield

Cancelled a coverage on a car I sold and transfer to another car I have. The service I received was the best. Was easy and fast, good experience. Always the best. I will recommend it to all of my friends. I was also recommended from my brother in-law

My contact with your Co, was great and the quote was good and described to be in detail. I signed up and it's nice to have my Dodge insured. A very good time to have CARSHIELD cover my 2005 Dodge and with the relief of be insured.

I never had an difficult experience with Car Shield. You are excellent. Keep doing what you all are doing. Don't change anything. I'm was an satisfied consumer. I'm glad that I had sign up, I'm glad that I saw the commercial. That's Car Shield for all your help, I would recommend other people's to you.

When purchase my contract I didn't think about the letters with the numbers that was a mistake on my part, so when you purchase anything that requires you to speak your vin number make sure you recite a name or something with the letter because some letters sound like numbers. All in all they worked it out fast in a couple of phone calls and l thank them for that. Trent **

My Customer Service Rep was Luke, Luke was so polite, knowledgeable and patient with all of my questions and concerns. He answered all questions in a manner that put me at ease about CarShield. I had to call back and ask another question and Luke take care of everything. I wished that every time I called, Luke would be the person that answered the telephone.

I had to cancel Car Shield because I am in the process of selling the car which I have the Car Shield for. The representative on the phone was very courteous and helpful. Will be using Car Shield in the future.

I have been waiting too long for the ok for repairs. This the longest warranty company I have been with take this long for the ok for repairs to be performed, tomorrow is Friday. 4 days in the shop. It will take them 3-5 days for the repairs and no word with no rental and I have two policies. What kind of company is this.

All my questions were answered. I am waiting on a refund since I had to sell my car and I had time remaining on the policy. I was advised to write the company a letter explaining my situation and the unused portion would be refunded to me. Hope all goes smoothly.

It was amazingly fast and cooperative and respectful. I loved the way they value their customer so yes I would refer a friend and many more people. Thank you for the amazingly experience. I will continue to stay positive during this tough time. They also were understanding

Great conversation with Andrea, very helpful and understanding. Andrea explained the value and my concern. Andrea was able to help me with Car Shield plan and adjust it to me my needs. I appreciate you guys willingness to help. Thank you very much.

Went to the dealer and found out it was a water pump and a few other things. Called Car Shield and everything was covered except one part for $64 dollars. Paid the $100 deductible and the $64. Thanks car Shield!!!

Good customer service and attentive to what I need to have done in an timely matter. Knew what I need to have done and took care of the issue immediately without me having to explain several times. I would recommend CarShield to anyone. I am an US Army veteran and is shown appreciation I deserve.

Tamesha was absolutely awesome and very understanding. She pointed me in the right direction after having to call five times, and being told each time to call a different number. She told me what I needed to do and who to send it to and again, she was wonderful. Great customer service, Tamesha!

I almost cancelled Carshield today, if it were not for the kind, empathetic and timely assistance of a knowledgeable and expert customer service representative. Meghan calmed my intense feelings, reassured me, offered support and practical help. She extended my payment due date also.

We have called a number of times to get the any kind of paperwork to care in the truck, I got the one for our car but as of yet nothing for the pickup. I am really not sure why it is taking so long and so many phone calls. If this is what you do about paperwork, what do you do about a claim?

PRICELESS customer service. they treat you with a caring attitude and are quick to answer any questions you might have dealing with your car issues and stand behind their words which is very important during this day and time. I Highly recommend Car Shield.

I did have a problem with my car a few years ago, and you took care of it. I was happy I had you. I am sorry I cannot remember what the problem was, but it's nice to know I do not have to worry about it.

The representative who took my call came through as well trained. All of my questions were quickly and professionally answered. Based on this I made my decision and joined CarShield. I recommend CarShield to all of my family and friends. My wife and I are on limited incomes. So it’s always good to have something to offset high costs of vehicle repair

The agent I spoke to have me the best customer service I have had in over 15 years!! I highly recommend Car Shield. I am taking my car tomorrow for service at Tysinger Motors in Hampton Virginia which is also an awesome dealership. Thank you.

Had all my records and was eager to correct my mileage. So far my dealings with Car Shield have been great. Was able to print out my agreement without a problem. I have faith I will be taken care of in time of need. Thank You Lorraine

I enjoyed talking with the rep. from CarShield. All my questions were answered. The rep. was knowledgeable and helpful with everything I needed. I will recommend to family and friends to join carshield for protection in the future for their automobiles.

I was just following up on a claim call that was not addressed yet. The agent I spoke with was very helpful and very polite. Asked if there was anything else he could help me with I replied no. Thank you

On the couple of occasions that I had to contact Car Shield, I received excellent customer support. Your representatives are very knowledgeable and want to make sure your issue is resolved. I made the right choice to get Car Shield.

Had problem with getting the tow truck. First one came at 10:30am..He jumped it then left..The truck stopped on the way to the garage..Then it took 4 and half hours to get another tow truck to get the my truck to the garage..