CarShield Reviews

Excellent tow service as I had to have my truck towed to the dealer from my garage. Dealer was very helpful. The tow truck driver very experienced and knowledgeable and did an excellent job getting me and my truck to where we had to go, got it in a very tight lot at the dealer.

Asked about a letter I received. Was handled in a very short time. Was a mistake no problem. The resolution was quick and easy. The person who answered resolved it in minutes. She was courteous and knew the details within seconds.

Experience was good. I would recommend Car Shield to anybody looking for a good deal. Our experience has always been good whenever we call, the people are always courteous. I have not really used them yet for any repairs etc.

Have contacted Car Shield twice now asking for a hard copy of actual contract to be sent to our home address. So far nothing has arrived. Tho' must say, each of the reps I've spoken to were very accommodating, and nice. Now still waiting for the contract, seeing I just spent $2600.00 up front for the service for the next 2 yrs. R.L.

No comment at this time. Ever have done a good job with me. I am very happy. No other comment at this time this,. This my 1st claim. And I more than happy. Customer service was good to me and person that work on my car was good to me.

For the short time I had a good experience and I would definitely recommend my friends and family to sign up with CarShield. They was willing to fix my car after 20 days of coverage and to me that is good business. Thank you car Shield. When I get a new car I would definitely call you guys back to set up a new account so be looking for it to hear from you again.

CarShield Customer Service Rep. Nathan, added more Brightness to my New Year, by talking to his supervisor regarding my question about senior citizens discount, as a result, he gave me both a covid relief discount, and a senior citizen discount, which brought my Gold Package from $109.99 to $79.99 per month, saving me $30.00. KUDOS Nathan????

My Dec. 2020 payment which was put on my Discover card, (auto-pay), was not correctly recorded on you folks records and I kept receiving letters and e-mails reference to it being late---BUT---- I hope it is now solved.. If not I will be forced to end my account with CarShield!!!!

Just needed to know what the process was to getting my vehicle fixed. Glad I called because thought I could take it to any shop, but I see that's not the case. Called my 5th shop and have not had luck finding a vendor that accepts the CarShield plan.

Basically a lifesaver. If we didn't have CarShield we wouldn't have been able to have our car repaired due to the cost. The dealership was great to work with car shield to satisfy our claim. I was still able to go to work because they also helped with a rental.

I was told that my car needed a transmission and the process was almost complete so that I can get my vehicle repaired and then I get a cancelation in the middle of a contract because I had a car 4 years with no problems and I don't know the previous history. I am contacting corporate and the business bureau. This is totally unacceptable. Ms ** is sick fighting for her life and y'all do this, it's so sad.

Your warranty is a scam. I bought this warranty and when I needed work on my vehicle everything the sales person told me was lies. No one mentioned that a lift to NY Jeep would result in a denial to repair.

Brandi was awesome! She was so friendly and extremely helpful with what I needed! We need more people like her in customer service. :) I just signed up and so far have been happy. I would recommend Car Shield to others.

Brook was very helpful. She answered my questions about a repair on my car. I'm all set to go. I choose my car dealer shop Hyundai Winter Haven, Fl. My driver's side window would not go down or up. It has a small space above that I'm afraid rain will come in. And my passenger side right door at the back will not open at all, either from inside or outside.

Very helpful to explain my benefits and the way to processing a claim. Very good in communication with the shop that's fixing my vehicle. I got to see firsthand the value of having a CarShield policy. It gives me peace of mind.

My experience was very good and handled with courtesy and professionalism. After an unfortunate mishap with starting the introductory process the issue was resolved very quickly allowing me to obtain the coverage I desired at the same original price I was first quoted. Thank you!

One thing is I just got my warranty and I haven't got noticed anything. But I hope it's all good for warranty and if I have any problems I hope they take care of me getting fixed with my car and I sure thank you.

Great great people. Made me feel very comfortable and like family I didn't feel that I was being scammed. I felt as if they were talking to me with a warm family smile over the phone. I told several of my work employees about CarShield. Hopefully they will join as well as I did.

The young lady who first spoke with me was very professional and helpful. However, I must say that getting to the claim department on you the phone tree system was not easy. She directed me to tell the mechanic to call claims. He indicated that Car Shield did not cover my claim (front lower control arm bushings). I am disappointed.

Am very disappointed in coverage with Car Shield. Anticipated when I purchased the Warranty it cost too much and not able to pay too much longer. OK my suggestions are you going to get me a different price for being honest? Would be wonderful if you did this suggestion.

Very pleasant experience. Very nice both gentleman. Tony the 1st day that got me the plan and the next day I had a call with odometer reading. Very satisfied with the customer service. Friendly and fast and thorough. Just waiting for email to let me know the exact things that gold plan covers. Thank you.

The program will be misrepresented to you. When you need to use American CarShield they will have an exclusion clause to get around paying for the repairs you need done on your car. This is ONE BIG RIP OFF.

It was quick and easy to sign up and reasonably priced. It will take me a while to reach the 500 miles before I will be able to use it. Hopefully, not before then. My husband had it on his older car but couldn't use it because it was struts costing over $1,000 wouldn't be covered. We used that money to buy a new car.

Angela was very kind & helpful taking care of my request. She listened and was considerate, went out of her way to reassure me. You are very lucky to have her as a Customer Service agent. Although I have only used your service once for minimal items, I feel reassured if something else would go wrong, someone would be there to help.

My experience with Car Shield has been great, and goes without complaint. It is difficult finding a Dealer that will accept Car Shield because they say Car Shield was slow in refunding their money. I wish Car Shield would get their repayment department on board so that I can get service at any Nissan Dealership I patronize.

I called to inquire about adding a contract on a 2nd vehicle. The person in the sales department was very helpful and made me aware that I could get a multi-vehicle discount. This was a great discount and actually lowered the cost on both vehicles. I am very happy with the service and the price! It’s a good deal.

A resolution was met on this with the company.

I called to update my payment method and wanted to change it to my checking account instead of using my card. The lady was extremely helpful to me and I got what I wanted. I used CarShield once to fix my air conditioner and my transmission. They fixed both and I only had to pay the deductible.

Very disappointed with the whole experience. However, all personnel I dealt with, both CarShield and Christian Brothers were courteous and polite, so I will not muddy their personal performance based on the overall performance of the company and coverage. I feel the coverage is a scam. Apparently, nothing is covered unless it is "catastrophic". And, that probably has some pretty big loopholes as well. It seems like this is a process designed to conjure up business for the approved repair shops.

I called to get coverage on my new vehicle and it was seamless. I have great coverage just like the last time and my rate is great. I haven't had to make a claim yet but hoping that will be seamless too!

All your commercials say only pay $100 for any repair but I have to pay $309 for my repair. This is not what I signed up for. My husband and I are on a fixed income and even coming up with that is hard. So we purchased CarShield. Little did we know that it wasn't true.

Steering Assist light came on, so we called the dealership. They said CarShield pays too slow, we'd have to pay upfront and get reimbursed. Called another shop, they said they don't accept CarShield, try BrakeMax. Called BrakeMax, they said to call CarShield and make sure we don't HAVE to go to the dealership. Called the number on the CarShield letter, got transferred to American Auto Shield, they said we had the wrong contract number and to ask CarShield for a provider list. CarShield said there IS no list, ask around. Ron finally helped us sort things out!

Firestone did diagnostics on my Jeep Liberty and found out where the leaks were coming from and with the help of your inspector was able to repair the car and get it back to me in a reasonable amount of time, thank you.

My payments method has changed. The representative was on point in getting my change done. I went thru fraud with my account at my bank and the representative was alert to take down all of my changes. I could not log in because of technically. I am not there yet.

Dana was able to get me an approved lower rate with the same package and save the sell.... FOR NOW ANYWAY? I haven’t had a very good experience and I’m hopeful that moving forward that I won’t have the issues I’ve had in the order past?

Correcting mileage number on contract. I needed my husband to return home, so I could get the mileage off of his car, and give Car Shield the proper information. Once that was done, the paperwork on our contract was in perfect order. Tori and I also spoke about fake (fishing) emails, I do get concerned when the email address, is not from a Car Shield email.

Your policy is not clear and will not pay out on an electrical item that clearly should be covered. I have electrical damage by the alternator and it did damage to the computer and you all will not cover the part.

My rep was great, she gave me an option to save more money. She was friendly and an able to gain my trust by having a a good conversation. Her customer service was great. She told me she would put me on a brief hold to check with her manager and came back with some exciting news for me.

Was very helpful. I don’t have that much to say. I just needed a question answered. The person I talked to was very helpful. I got a letter and again. Was very helpful my account is all set to use when needed. Have a nice day.

I called when my car would not start at a gas station. They told me that I had roadside assistance. Someone offered to jump the battery on my car and so I was able to make it home to get a new battery. It was comforting to know that I could have had someone assist me if needed in that situation. Thank you.

Very thorough and informative customer service representative. My contract was just what l wanted. I've got peace of mind knowing I've got coverage when my factory warranty expires. Service prices have skyrocketed and this policy will help ease the blow of those high costs when the factory warranty expires.

Car was damaged by Chevrolet during repair. Car Shield doesn't cover the damages. Was seeking help with problems with Chevrolet. Car shield has no obligation to cover or help with damages. However representative was very helpful and courteous during the process. I have been helped by car shield in the past and I am happy with the past service I was given.

Our policy is only 3 months old, so no warranty issues to date. But felt that their representative was very professional when we signed up. Feel very protected against any unforeseen car issues. And that is what a warranty is supposed to do for you.

I give him 5 Stars for resolving my concerns. He listen to my needs and make things happens. You need more like him. He cares about his customers. I have recommended Car Shield to others who have also recommended others as well. Thank You!

Your financial institution MEPCO is a very hard website to contact someone plus MEPCO welcome letter listed for me to establish an account with them to monitor my account payments does not work--user ID and Password. Try several times on my own and with representatives--did not work.

I'm a new customer and so far you guys are great. There's nothing left to say. Customer service person I spoke with was informed and understood my needs. They went to complete my request and there is nothing more to say about it.

I have one auto. I made appt with Jeep dealer early Dec ‘20. It was for 12-28-20. I rented Hertz 12-26-20. I returned car 01-14-21 when my Jeep was ready. Hertz bill was $520.80. You paid me $20.00. There was a delay in the approval of the work to be done. I have paid you religiously every month, since 2018. This is my first claim. I cannot believe this.

Called rep. Told them I was going to put my truck in the shop. The rep explained what to do. I found a shop that was able to get me in. Told them I had CarShield, They said fine. Great Service, Came through for me. Had fuel replaced.

Had my questions answered about getting my car looked at and fixed. Also what is covered on my policy. The customer service representative was really helpful and knowledgeable. And gave me the best advice on what to when I was ready to take my car to the shop of my choice.

I received a call from one of your staff while I was in my doctor's office. She was more concerned about my account being one day pass due than allowing me to call her back to discuss the issue. At that point, I realized that my bank had given me a new debit card and she wanted to clear things up before I got off the phone. My doctor was nice enough to allow me to finish the call. I called CarShield back to provide the new debit card number and got everything cleared up with another staff person.

Very good and very helpful. Now waiting to see how it works. I heard it from a friend. He have CarShied too and it for to be better than the dealership warranty and extension warranty so we should see. So I guess I try it.

I really like the experience but the electric system should be in my coverage. Electrical system are part of the vehicle and need repairs also. Sad no coverage plan is created. The wheel bearings for the front hubs also should be covered. Coverage is important for all the need replacement.. Thanks I hope you look over the plans, you have good remarks... Thanks.

I tried to sign up last Thursday (1/25/21) and the sales person would not let me off the phone. She kept kept lowering the price on the "Diamond Package" and wore me down. 2 days later I was looking at all the reviews and CXL'ed right away. I suggest you do the same.

I purchased a extended warranty for my Ram 2015 Laramie Longhorn. The customer service was very professional. I would definitely recommend Car Shield. I also like that Car Shield offers 100% coverages. Car Shield definitely offer a great package. There's no comparison out there.

Great experience! Would recommend others. It's good to know that there's businesses out there like Carshield that will be there for those that are in need when you think that miracles can't happen. I had totally forgot about my plan until I seen the advertisement on TV. Thank You CarShield!!!!

It was a very relaxing experience conversation with Josh **, he was knowledgeable and friendly. I was very comfortable signing up for this plan, and have mentioned this plan to others. I find that anytime I contact CarShield every representative that I speak with is very helpful and my issues are taken care of right away, no being on hold just fixed.

They help me to put protection on my vehicles and give me peace of mind that have them protected. I will tell anyone that need car protection about Car Shied. They help by explaining what covers that would work for me and they explained how I could put protection on three of my vehicles. And I was satisficed with what they told about the protection.

Car Shield customer service is always the best in answering any of your questions. They go above and beyond! When we call they always treat you with respect. They will always answer any questions you may have. If you have any concerns they will tell you what to do or go about it.

It was a wonderful experience today on the phone, representative was very kind and knew everything that was needed to be done, I would recommend CARSHIELD to all my family and friends. I am grateful for the the product and all that it offers.

My interaction with CarShield was very pleasant, helpful, and resolved my desired result, i.e., coverage for my car. It is my opinion that CarShield is the best in its market; therefore, I want my car covered by them. Thank you.

My service light came on and the car was brought to the dealership Courtesy in Lafayette Louisiana. They would not accept my extended warranty so I paid for a diagnostic and the catalytic converter is needing to be changed for 1100 dollars. I have been having two extended warrantees for a while now. I was thinking the way it has been explained to me that I could bring my car or truck to any dealership or mechanic of my choosing to have the repairs done but I see that is not the case. At this point I am thinking of canceling both warranties.

Ashlee deserves a raise! Best customer service conversation I can recall having. An asset to your team for following reasons: helpful, friendly, kind, responsive, caring, courteous, nice, delightful, wonderful, empathetic, happy - overall, my BEST friend @ the CARSHIELD after only one convo!

I was looking for coverage for an older vehicle with low miles. The product seems good and inclusive, only time will tell if it is needed and whether it is worth it. With the cost of repairs these days, I'm sure it will easily pay for itself in the long run.

So far it's smooth as silk. As with any insurance company, let's see how they handle my first claim. The value is tremendous and the coverage is very broad even for a fourteen year old car. I understand the premium never goes up.

Tyler was very helpful in changing our automatic payment to me paying myself. I must say that it's been hectic getting this contract going. Customer service is excellent. It's the website and other connections that have been difficult. I can log into Car Shield website but can't go any further because it keeps reading still being processed. This is since January 6th. Very irritating. David **

To whom it may concern; I have been a loyal member for some time. I'm still waiting on coverage for my Ford Taurus by via email. It's been three weeks to a month. I look forward to hearing from someone soon. Thank you for your time. Have a great day!. Be safe!!!!

My experience thus far has been good. It was informative and timely. I was made to feel comfortable and have the ability to reach a representative at any time. The attitudes were welcoming peaceful. The explanation of the policy was clear and they were ready to explain further.

Had a great experience with Madison over at Car Shield. She was kind and courteous and took the time needed to assist. Great job to Madison and that Customer Service Team! I'd definitely recommend Car Shield to anyone else looking.

My ecu was replaced by POMOCO jeep dealership. They did a nice job and It appears that your company made a good interface to make this happen. I'm happy with the results and hope we don't have any more issues. I know you're there if I do....so I sleep a little better. Wayne. Thanks again.

I made a payment on Thursday 01/14/2021, I took my car to Christian Brother Automotive around the corner from my house on 01/15/2021 due my van ran hot, and when I pressed the gas it wasn't getting any power. I called you guys to see what was covered, the representative informed me that I made a late payment yesterday, he even stated I took my van to the shop on the same day that I made the payment without asking me when my vehicle was taken, I informed him that my van was taken to the shop today Friday, he then proceeded to tell me that my payment hadn't processed from yesterday for me to call back Monday.

The representative quickly pulled up my account. She was very knowledgeable, answered my questions thoroughly and assured me of my coverage. She went into my contact and made sure I would be covered for the hourly rate so I can be comfortable taking my vehicle to the dealership I prefer and have used. Very polite and courteous. She made certain all my questions were answered fully before hanging up.

I just called in for a hypothetical question about electrical problems with my vehicle. The customer service agent gave me adequate responses to my situation. I was able to get with my vehicle service provider that information they need to help make a service case.

GINGER is the best Customer Service Rep. She helped me and made sure that I was ok. No matter how long it took her to take care of me, she did it. She took my concerns seriously. Thank you Ginger. She is the ONLY REASON WHY I stayed with CarShield. Otherwise, I definitely would not have stayed.

I was very happy with the care that you took with my car. Car Shield took charge having my car towed to the company of my choice. And Car shield towed my car a second time to Earl Brother's other shop because the first shop was too busy to take care of my car. Earl brother's second shop is larger than the other one.

I fell secure in knowing the vehicle I rely on is protected for unexpected breakdowns. Although I'm might be experiencing some troubles I still must remain uncertain about rating the experience if help is need and issues are covered. Thank You.

Agent was very friendly and patient; gave me information as to what was covered and how to report any problems. I felt comfortable with choosing CarShield and hope that I am pleased as we go along time on a daily basis; Thank you again. Rebecca **

I called to change the method of my monthly payment and she was very helpful and friendly. Didn't make me feel silly for calling and changing my account. I have nothing else to say as I havent had to use my membership yet thankfully but feel confident if I would have to use it.

This is a scam. Horrible service and they don’t do what they promise to have a easy process and hassle free. I took my car to shop and Carshield wanted me to pay the diagnostics $1200 upfront. They couldn’t tell me if they would cover the total $1200 to start.

Great service. Have not needed to use my warranty yet but I am sure the service will be great.. Called in to update my credit card information and the customer service agent was very friendly and helpful. Please keep up the great service. Thanks again.

I had service performed on my car on October 13, 2020. I provided all of the documents requested and to date 1/18/2021, I still do not have my reimbursement. They continued to ask for information (piecemeal) and I finally gave them all of the information again and again. I contacted them by email last week but have not received a response. There is no excuse for this negligence. I need my refund as soon as possible.

All of my questions were answered. The women I spoke with were very helpful. They explained parts of the service to be provided if I had a breakdown. Plus gave me the phone numbers I would need to call. I appreciated their help with all my questions. If they couldn’t answer my question they found someone that could.

I purchased this coverage in September 2020 and the day of purchase I asked what did it cover. I was told it covered a big list of things and and the AC/Heater was definitely included. Now I have a problem and they tell me it's not covered. The problem is one of the Actuators in the system. I have never gotten a copy of the coverage, I'm just going by what I was told the day I purchased the coverage! The coverage is on a 2008 Buick LuCerne and I have coverage on a 2010 Nissan Rogue! I'm not pleased at all with that decision! There is no way It is not part of the AC/Heating system!

The company needs to do a better job at the transfer process. The lady transferred my call and the guy was not sure what was going on. He did recover very well and I ended up going with the warranty. It seemed like a good deal.

They have always taken care of my claims as the contact states. Awesome coverage. Their customer service representatives are knowledgeable and will help you out. They ask question and explain the service and make sure that you are aware of the coverage and what you may experience.

Was a pleasure dealing with her. She was very knowledgeable and helpful. She was able to provide the coverage I requested. She informed me of the different plans that are available and I was able to chose the one that I worked best for me.

Engine light on. Was advised to return to Jiffy Lube where oil change done, have had problems since & not prior. I'm a 72 yr old widow & do not drive often, only nearby grocery or appts also within 5 miles.

I was so disappointed when I submit my claim that the battery I needed for my car was not covered under CarShield. Customer Service should have told me that when I initially called for roadside assistance. Also the ad on TV is totally deceiving as it states that when your car breaks down, the parts are covered. I will never sign up again - total waste of the $660 we have spent.

My experiences were always positive. I never had to file a claim; however, it felt good to be worry-free in case a claim to have to be submitted. I no longer own the vehicle in which coverage was had. However, in the future I will again obtain CarShield coverage when my bumper to bumper coverage provided by the dealer runs out.

For the couple months I was covered the service and price were excellent with no complaints from me. Very understanding selection for me in the situation I was in. Thank you very much for all your patience, I will definitely recommend CarShield to my friends and family.

I purchased a extended warranty for my 2013 Audi A4. Had the warranty for a few months on the car, when I had a check engine light come on. Did not drive the car, only to the Audi dealership to have the check engine serviced. Audi told me the timing chain needed to be replaced. So I gave Audi my information for my Carshied warranty and they took car of the rest. Rented a car to go back home because the inspector needed to look at the car first. CarShield sent their inspector out to do his job several days later.

Your order service person was very accommodating and helpful. She knew how to do what I needed to have done. It was comforting to communicate with someone had the power to do what was needed. Thank you.

All CSRs I talked with were very professional, courteous, knowledgeable & knew what I was needing & resolved the issue. Got the money. I would say CarShield is a very good buy & would recommend it to my friends. If I purchase second vehicle, I will also purchase this coverage.

When you click filling a claim on the mobile phone app. It states if vehicle is not functional to have it towed to the certified mechanic shop. And that would lead anyone to think that was a choice. But that decision cost me 650.00 out of pocket expenses. Which in this day and age was very hard to come by.

If you have a question just ask CarShield. Don't let you know and they are really nice people. Me personally would recommend CarShield for anybody that needs an extended warranty on a new vehicle. I just paid over $600 because I got a 2018 Jeep Compass and I bought it brand new and my battery for the engine went out and I needed a new one and it cost me $600 just for a little tiny battery.

CarShield should be held responsible for any work conducted without the authorization of the insured. In order to begin the claim process, the things being asked for are irrelevant and should not be asked for.

Just joined Car Shield. The associate that helped me was very helpful and professional. Getting started with my enrollment was very easy and fast. My fiancee has car shield and she's very pleased. I am very excited to be a new member.

My experience with Car Shield has been exceptional. I purchased a new car and wanted to switch my remaining balance to the new car and the representative I spoke to was knowledgeable and extremely helpful in getting my request done.

I recently purchased a second vehicle for my family, (SUV) All Cash! The idea of knowing that my monthly payment, to CarShield besides insurance, is actually an investment. My customer Rep was excellent and thorough with details. She was 10 Stars!

Very happy and nice agent. I don't have any issues with calling and speaking with an agent. They make you feel at ease. They explain everything clearly and and I never feel rushed. They make you feel as if your questions and concerns are important.

I would definitely recommend CarShield to my family and friends. Is great protection to have. Seriously I have not As of yet to use CarShield when I know they would do a terrific job on my car Is definitely. Thank you.

It was great to have to customer service. I called because I need to make a payment. That's it. The lady I talk with was very helpful and kind to me with the problem that I have. Overall it was great.

Don't tell all requests. I would like more information on the requirements for the miles on the vehicles been coverage. I don't know what to say about your policy much more than I've already said. I like your company.

I called and Car Shield did the job. The service was so fast and helpful, I had no one to help. Was so happy that I got Car Shield. It save me so. I tell everyone I see and tell them to get car shield, It a life saver.

Representative, was very professional and informative. Was placed on hold while rep searched for understanding and possible resolution to said request. Representative, informed that if any issue came up per request then she would give me a call back to inform me.

All seemed to go well but mechanic waited a long time for a return call from adjuster. I am a senior disabled veteran and this car is my only means of transportation. Thank you in advance for an expedient coverage.

I still had to pay a $100 deductible. Wasn’t happy with that. I was under the impression my repairs were fully covered. Car insurance these days is just too high. I think they should allow points when you never have an extensive repair and no deductible.

Tewanna made it very easy to understand the prices the agreement, along with all the benefits that come with my package. She answered all my questions with no issues. I would recommend anyone to Car Shield! Thank you Tewanna for make it easy to shop with Car Shield.

Rep was very helpful and polite. I appreciate the assistance given and the time the Rep spent speaking with me to get my issues resolved. I will continue to use this service as well as explain how it can help other people I know.

Customer service rep was very polite and friendly. Help me take care of my issues. Just wonderful. Got a new vehicle and didn't need the coverage on that vehicle. But I am keeping coverage on my other vehicle. The staff has always been great.

Lady that I spoke to in customer service was very helpful & knowledgeable. Answered all questions that I ask professionally. My concern was why auto Dealerships were telling me that they didn't care to work with Car Shield because in their words "Car Shield would not pay for most claims and that they would not pay going mechanical rate".

Customer service and all the other people involved, including the person who went out to garage to check out our vehicle were Great, efficient and knowledgeable. Would recommend Car Shield to anyone. Everything was done in a timely manner. All of my questions were answered. No issues whatsoever.

Very helpful and I was afraid at first. I had a bad experience with a different extended coverage. They took my money and didn't cover me so if I feel that this isn't good for me either I will end this coverage.

I miss my payment due to my credit card was changed. A rep called me to remind and I explained my situation and fully understood everything and stated I can wait until I get off work but I forgot so I get another reminder call and thank the rep so much because I forgot to call after I got off work.

I have no complaints about CarShield. My experience was so positive that I will make sure family and friends if they are looking for an extended warranty that they choose CarShield. Customer service has been excellent and Allyssia's service was outstanding. Customer agents like her it is what makes a company shine.

Great! All was complete while I was on the phone. Cira was clear in all responses and updated information given while I was on the phone. I also requested a new contract be sent to me and she waited on the phone until it was received. Great service.

I was very satisfied with the knowledgeable customer service. They answered all my questions, and were very friendly. They went over the coverage that would apply to my 2013 Nissan Rogue. The customer service Representative told me to call back any time if I had any additional questions or concerns.

Great experience thus far. Pray that the entire process will be greater at the end of my server repair since this is my first usage of this program and I hope it's worth the money paid per month to continue to has this warranty.

My rep was very helpful and made me aware of the many saving offered through my plan. I appreciate the discounts and is what helped me make my decision to join. Great discounts are always good especially for seniors. Thank you for great service.

Great people. Great service at a transmission done then a couple of months later in AC compressor for a professional goes over everything with you, your cost, mechanics cost and what they cost out. 60 years old. Dealt with a lot of things in my life. Great people. Great service.

Very pleased, traded off car for newer, will return when car warranty expires. Never had to use Car Shield, but was glad to know I had it if needed. This is a great service and I have told many people about it.

Good morning. Today is 01/11/2020, I purchased an extended for my 2014 QX60 Infiniti about 10 Months ago, the car has 108000 miles, and I thought I was cover. When I got the warranty the agent told me that I was good to go. Everything was cover with the exception of the regular wear and tear. The engine light came on Friday 01/08/2021 and we took the vehicle to the Infiniti dealer, I was at ease because I had Carshield. The dealer call me today to let me know that Carshield (MEPCO), had denied my claim for the catalytic converter and transmission issues.

My experience with Car Shield is extremely accurate at this point. My car is being repaired properly. I was treated very nice by customer service. I will definitely recommend car shield to friends and family. The coverage's very great. I plan on using car shield for many many years to come.

So far so good. Everyone I talked to know their business, since day 1 no pressure at all, they know and are able to answer any questions that I have from the sales to the end. Scott my salesperson was non pressure. He is the one that helped me make my decision.

The lack of sending appropriate paperwork to file claims and the information on what is covered and what is not. Please send the paperwork so I can read what is covered by my having Carshield and what's required. This is way too much waiting for me

CarShield provided excellent customer care for my repairs from the beginning all the way to the finished repairs. I felt as though I was their only customer! It was very personal for me. Thanks to everyone involved in my process.

Still trying to get my car fix so I can go back to work. The longer it takes cost me. It is a taxi. I am home. My car is still in the shop. Please could I have this done so I can go back to work to make income.

Easy to get an account set up. Friendly and knowledgeable staff. Not pushy and offered discounted rates when I was hesitant. Coverage seems more than fair for the price. Quick response to questions I had after setup.

It seems that whenever I make a claim for a repair, the claims adjusters are very indifferent towards the repair facility, presenting a barrage of questions that appear to be asked in hopes of disqualifying the claim. There's also an incredibly long wait-time to speak with a claim adjuster. The combination of these things are very frustrating and makes the repair facility not want to deal with CarShield at all. A claims adjuster even tried to get the repair facility to reduce their labor rate. I'm sure that wouldn't be asked if it was a dealership repair facility. Although the repairs were ultimately approved, I dont like having to jump through hoops to get it done.

My claim was processed by very customer service oriented individuals. My claim was processed quickly and efficiently! Even the auto shop felt that CarShield was easy to deal with. From the very start I knew my claim would be handled thanks to a knowledgeable staff!

My experience with signing up with CarShield was so pleasant. My representative was Richard, and he was so polite, helpful, friendly and courteous. I am so pleased that he was able to offer me the Senior discount since I am 75 years old and living only on my Social Security check. I plan to keep my current car from here on, and CarShield will make that possible.

The phone call/experience was professional, and I appreciate the person/lady that I spoke with, concerning this particular situation. Car Shield has my vote, and I've recommended your company to others, as well. The people I have spoken with, are considering your company, as their extended warranty.

I had a great experience with all of you. I have no job and that’s the reason I had to cancel. Once I can afford it I will get Carshield back instantly. Everyone has been wonderful and very understanding. Thank you.

Representative did explain everything to me and he also mentioned pretty much exactly what is covered in detail. This particular representative even gave me time to think about it and we spoke again a few hours later after I called around and spoke to a few mechanics that I know.

Draft date for payment was on 1st. Which was New Year's day. Consequently the computer could not recognize or adjust to differentiate, That the Holiday occurred on or near the weekend. Hopefully this note will confirm that my concerns are satisfied.

My first using my Warranty was today 1-8-2021 and had no problem. Everything went well. I was very went the mechanics. They made the call to Car Shield and everything was covered. Thank you car shield for being the people you said you are.

Really really Great news. I thought I was having a type of Transmission problems (not the problem) Tire & traction issue, easy fix. My BMW dealer has dealt with your Company with people with your extended warranty, "Easy to work with." Still relieved you have my back for Engine, Transmission, etc. Thank you, Robert.

Chris ** was my first contact -- she was more than helpful/understanding -- very thorough in explanation -- very patient with this "Old Man"! She allowed me time to contact my son -- get his approval! Was contacted by another agent the next day -- his assistance was just as thorough -- got both of us in the program. Looking forward to coverage/peace of mind!

I had a good talk with the customer service person but I really like to cancel it before February. I know you have given me a good deal but being a senior person with a once a month income it will be hard to handle. Please cancel my order.

Updated on 01/12/2021: Was able to upgrade my policy. Customer service representative was very helpful in explaining the upgrade of the policy. I would recommend Car Shield to anyone. Like they say car shield cars go far and that's no joke, it's really true. Thank you very much.

Work on our car the Ford fiesta. Didn't cover the cost of labor had to pay out pocket which didn't really have. Did have to repair the problem like mechanic at PAR. Like to get covered for that. Like two payments.

I was recently looking into Car Shield to investigate the coverage for my current vehicle and was happily surprised to see that some things are not too good to be true. Thank you for some of the commercials your company airs on occasion, They were the only reason I found out that this type of insurance existed.

Thank You!! I got the Diamond Service. I'm really excited to be able to get such service. I feel better & safer driving my car just in case it decides to break down on me. Hopefully nothing bad here happens. Thanks for your time.

Product knowledge was there. When I asked questions about my coverage very helpful. I would recommend service to every household. This provides fraud prevention and it's easier to get on with daily operations home, family, business. Communism should never get a ride on any gravy train.

Pleasant and helpful. The cost is a little high, the only reason I got the coverage is because it's only go up, even though I Just bought the vehicle and it's cover for Major parts of the engine and Tran. for a year. This Plan cover a LOT MORE.

Very knowledgeable and very helpful.. Polite and determined to give correct answers. He even went to another avenue make sure he was giving info and even more...information which helped me out tremendously... Did not leave me hanging. Was on his job.

The issue I had was that I could not print my contract information from your website. Using chrome, it would loop back to the main screen. Becky helped me by showing me how to use the app on my phone and download the document. She was great. The only issue then was that had to email the document to myself, open it and save it on the PC, this was a little messy but do-able.

I needed to have some work done to replace my front wheel hub assemblies and valve cover gaskets. Car Shield covered all repairs and we're very quick to get the process completed. I would recommend Car Shield to any person that has a vehicle outside factory warranty coverage. This plan has paid for itself each year I have been a customer.

Great phone call. Great service!! Melva was informative, professional and personable. She reviewed all the warranty details with me. Ensured I understood everything covered. Melva was quick to apply the multi-car discount to my account. She is a definite asset to Car Shield.

This is the worst company to deal with. MY AIR CONDITIONER was totally not working, I tried putting in new Freon gas but it didn't help. My regular service station said I needed a new compressor and condenser. These are covered items in my protection plan I have with CarShield, they refused to pay for these saying they will pay for a compressor they send over, receiver/dryer which will do nothing to correct the problem, I need a condenser as I saw the cuttings all over the condenser that I have now. The adjuster then lies and says he called me numerous times, I have been sitting by the phone and waiting for his call. When I call them the supervisor says, "I will give him a message to call you, no one else here can help you." What a horrible company- everyone BEWARE....

No experience yet. Really seemed very easy and understanding. Sounds like it’s gonna work perfectly. Will continue to refer to friends and get as many people as possible to sign up for you guys. I’m really happy. I’m really hoping that wanna claim is me everything will move as fast as possible.

My overall experience has been awesome. I have received many phone calls about extended warranty to cause my concern in contacting and confirm my service contract with CarShield to be accurate and correct. I get extremely frustrated in phone calls that are expecting to be paid for nothing. Thank You!

So far I’m ready to add my other 2 cars to my plan. I’m so happy. My truck went out (tranny) and I was almost discouraged when I took my vehicle to the dealer (who said CarShield drags their feet and don’t honor claims correctly) but so far the dealer was the bad party and CarShield has done everything they said they would do (3 tows later). Once this issue is resolved (and at this point I am almost certain this company is real deal) I am definitely putting all my cars on my coverage with this company. I might put my mom's car on it too,

Request to activate contract. Started contract last week and I had to activate the coverage. Hope I don't need your service but it is good to have. Are you guys reliable with no hassle. I live in Alabama, do you have a local office.

The service was timely and well done... I will recommend Car Shield to my friends and family!!! I've learned a lot. Didn't think the service I pay for would work as good as it did. I'm a satisfied customer. Till we meet again. I know you're always there.

Purchased a new truck and cancelled the old contract. The agent was very helpful and knowledgeable. I also have a contract for our car. I would recommend this company to anyone, they are very trustworthy and much less expensive than the ones the auto dealers try to sell you.

Some companies make it hard to change your mailing address, making you wonder if you ever should have moved. Not sure how to spell her name but Shandula in MO was very helpful and fast. Plus pleasant. Thank her for me. JR

The rep was very insightful as it related to our targeted needs. We are definitely going to refer CarShield to friends and relatives. The monthly plan that comes with the Platinum Plan is an exceptional plan along with the discounts. Thank you CarShield for being in the market.

Thank you. Very professional and the lady was really nice, very helpful and courteous and I appreciate it so much. When I needed them they were there and when I take it in to have it repaired I just I hope they weren't there for me then.

Called with a question about when coverage started. Thought you had to request one or the other 20 days - 500 miles or 40 days - 250 miles. Diane explained that it was either, or and where to find it on my policy. She was very helpful and friendly.

I had to change my payment from a debit card to a debit from my checking account. The only problem was that I kept getting called (at least 3 times) about the payment after the fact. The last representative Took the time to explain to me that the ACH payment took longer to process.

Want to use the program but have no idea what to do. Please send me the needed papers.

Troy was a wonderful help in getting my car window back in place after a break-in. He was prompt, polite, and communication was top notch. He offered a discount to me since he needed to reschedule our original appt. Thank you!!

Not been able to use the Car Shield as of yet but it's a blessing to ust have it to use. Thank you Victor and thank you Car Shield. You have a great price that covers almost everything so for that I thank you for giving me the opportunity to have a chance fix my car with your great program.

The persons I called to ask how and what to do for a claim were very kind and helpful. The actual claim lady I spoke with was very snippy, condescending, and passive aggressive. THAT was NOT a pleasant experience, otherwise I would have given it 5 stars.

I purchased a policy for my older Jeep. We gifted the Jeep to my grandson and were worried about him running into problems he could not afford. He is a student. Agent was helpful in understanding the benefits. Great job. Easy and very quick to setup. Hope using the policy is the same way.

Haven't had to use it the service yet. I will know more when I have to use the warranty. But Carshield seems to be a pretty reputable company according to the TV ads. The monthly payments are reasonable and affordable. Hopefully I won't have to use the service but at least it is there when I need it.

Person I spoke with was well experience and very helpful. She represented your company well with knowledge and compassion. She was soft spoken, nice and was polite. She answer my question and I pleased with the outcome.

Customer service is always super good. When I call always they are very kind and helpful. I am very happy. I made it three calls call customer service again. I have another car. I want to give it to the Car Shield. Worry free for me.

Low pressure and informative. I like the salespeople and the response time of my calls. If I need service at some time in the future, I'll have a better idea of how good your warranty is. I can better give a recommendation at that time to friends or relatives.

When I called the first time to cancel the CSR was very professional and offered things for me to check before I cancelled. When I bought my car they included an extended warranty. I checked my warranty for my vehicle and they were the same. That is the only reason I cancelled. Neither of the CSR's tried to pressure me into not cancelling. When my warranty expires I will most likely call Car Shield again. Thanks.

I recently bought a CarShield Auto Protection Plan. I thought it was a fantastic deal since Mike Ditka is on their commercial. Problem Number 1. The warranty does not kick in until you reach 1,000 miles and/or 90 days from purchase. I was told coverage started after 30 days. I did not find this out until I went in for A/C service and repair - it was denied because of the 90 day rule. I didn’t meet the mileage because I only had 800 miles and only 77 days. Long story, I did get a refund, however, it was pro-rated and they kept 2 months of payments please let me know if you have been mislead. I still want my 2 months of payments back, that’s all I want and CarShield refuses. I am open for any suggestions, maybe ABC 7 on your side?

Experience with customer service was excellent and well explained. This was my first use of your service, and was very grateful. The person which helped me was very knowledgeable, she helped with all the questions that I had asked her. Thank you all for the help.

The Gentleman, and another Rep. who helped me were very Polite, Patient, used customer service skills excellent. The two had very good training. And, the both knew the job, and I was very please of the outcome of them servicing me.

My transmission went and CarShield works, with no problem???? They paid for everything. Except what the contract says what it don't pay. Had no problems. Customer service was good. CarShield did what they said with no problems. Could take my car anywhere that I wanted it to be fixed.

I understand what is going on with my jeep and look forward to working with you and will reach out to you if needed. At this time everything is fine and will look forward to working with you. Thank you.

Your service man called and told me what time he'd be here and was right on time. I could see right away that he was very organized. I did chat with him a little time making him take a little extra time but he was understanding. He was extremely neat considerate. Kind and professional. And no charge for the whole thing. Nothing. I'd recommend that young man and your company to everyone. I wish I could remember his name . A true gentleman. ...Jim **

Called to get the understanding of my contract. It was explained to me in detail and now my mind is completely at ease in regards to any future claims I may encounter. I wholeheartedly suggest that if your car is out of warranty you check out Car Shield.

Very helpful and fast. I would suggest it to my daughter when she need this service and to anyone that need it. I find comfort in knowing I have done this and peace of mind knowing it is there if and when I should need it.

I called to inquire about my coverage and to see if I would be reimbursed for an emergency repair that I made on my car. I am very disappointed to learn that I wouldn't, but the customer representative that I talked to was very understanding and she helped me feel better.

Great deal. Great price. Your tv commercials sold me. Thank you. Your customer service representative was very thorough. Your contract is very clear. Let's just hope I never need your services. I already told two of my neighbors about your services.

Received mailer indicating my contract price was going to increase to $129.99. Informed by Morgan to disregard as this was a promotional mailing. I only have one contract with Car Shield. I terminated my other contract as I traded the vehicle for a new one and a contract was no longer needed.

The experience was great. Your representatives were knowledgeable and did everything they could to help me. Customer service and towing are working with me. The company has give their reps the tools to help the customers. The transmission went out in my car. Everywhere told me they didn't work with you co. I got the right rep and the right business so I'm having it towed there for repair.

I have spoken to four different people for three different calls and everyone was efficient and direct which I truly appreciate. I am in a current position that I may have difficulty so I needed something that I could feel safe with.

Called to see what I needed to do to file a claim, also needed to know what was covered. The lady went over the things covered & answered all my questions. Every thing I requested was taken care of with no problems. I am a new customer & didn't know the process & the lady was very helpfully in every way.

The service department had stated that they requested repair but were told it was not covered. In the call with CarShield they determined that the repair shop had looked up the incorrect policy. In correcting this it is now being fixed.

I found the language of the contract to be confusing (like a lawyer's language). The instructions recommended saving records and I am not good at that. I'm 85 and beyond struggling with language. Sorry. The representative was very helpful, tried to help me see the value in participating in CarShield, and helped me to cancel when I remained adamant.

Haven't really had to use it yet, but it's 79.00 a month covers everything. My repair center looked it over and said it covers a lot and to me 79 a month is better than a bill for like 2500 and then maybe another 1200 a short time later. Rather pay it. This way it's 100.00 deductible, even covers computer panel with radio, and Bluetooth etc.

The claim process is evasive and not transparent. Nothing in writing and may leave me out on a limb. TBC. The claim consultant was not very clear. I could not tell if her comments were from the Mechanic or from Carshield American Auto Shield. I hope this changes.

Purchased Carshield and was sent email of confirmation and access to my printable contract. Wouldn't open and I had my IT guys try several ways with no luck. I was told I would get paper copy in mail and they would ask their IT guys could troubleshoot the issue.

I haven't had to use it yet. Thank goodness. But I feel better knowing you are there to protect me. Thank you again Carol. What would you like me to say. I haven't had to use it yet. When I do I will let you know how my experience was.

If I had a chance to recommend Car shield to family and friends I would. They are a great company. They will look out for you at your worst time need. If your car break down they will be there for you to fix it no matter what the circumstances are. Great company.

Very Cordial and polite, and was very professional in answering my concerns, on being a new member!, And was very clear on how to use Carshield, when the time is right!, Being a new member, so many thoughts and Questions come to mind, and customer care, answer every one, clear, & calm, and it was very relaxing to talk, to someone, who came cross, as very understanding, for this, I see I made the right choice!

When it was time to use my warranty for engine repair they have refused to honor the warranty due to mileage. It has been a back and forth. Needed to show my service records showing the mileage and it is still a back and forth. I am still waiting to hear if they will cover the repairs minus my $100.00 deductible.

The representative Kiara made sure that I knew how the process worked when filing a claim. So this was very helpful and cleared my fears of having to get my vehicle fixed. This is one of the best services I've ever used!

Respect the promise from my contract #: **, approve my claim! The denial of my claim is subjective and it is not based on the contract. The adjuster was using his technical interpretations to deny the claim instead to respect the contract as was written because my part which failed was part of the contract but the denial was not part of exclusion.

Scams. All of Carshield must be sued for fraudulent. They will find any and all lies not to pay your claim. DON'T EVER CALL THEM NOR GIVE THEM MONEY. IT'S LIKE WIPING A TRASH DUMP AT THE WORLDS LARGEST ANIMALS SHELTERS.

Polite and persistent with encouraging for us to keep our policy. We were ready to give up on it, but Justin encouraged us to give the plan a try. So with his accurate advice (we think) we are holding on to our protection that car shield gives us.

Updated on 01/14/2021: I am extremely disappointed in CarShield. I wouldn't recommend this to anyone and will in fact tell people not to go with your company. I've heard from a couple of dealerships how terrible your service was and know I've experienced it. I have your top service product and it took weeks to hear back from you if you would fix my Yukon. Only to find out you wouldn't cover my transmission issues. Very unsatisfied and a major waste of money. I paid for your warranty and still had to pay out of pocket for repairs on my 2017 Yukon.

Salesman told me one thing. And when it came time for my first repair, things were NOT as originally explained. Only when you wait for THEIR part(s) to be shipped to the repair center, can you really just pay the $100 deductible.

My experience has been nothing but unpleasant in every aspect. I've had have two claims, in which parts was supposed to been covered and I ended up paying out of pocket. My mechanic received the ok on the work, and was told what was covered and still I ended up paying out of pocket. It seemed that I could never get a direct answer to my question, when speaking with a representative. That's until I spoke with Nathan on reimbursement. I emailed Car Shield my invoices on the 22nd of December and still haven't heard heard back. Very disappointed! Nothing as advertised... I've been transfer from one department to another, from one representative to another and accomplish nothing. Kudos to you Nathan, and thank you for being the only one who truly helped me.