CarShield Reviews

I was happy with the service that Alex provided. He helped me with my issue and given other options that may help me. I understand that the business of great customer service comes with a price. Alex provided that great service.

I was very satisfied with the responsiveness and customer service and will recommend CarShield to others. I had to have some work done on my 1998 Cadillac. The process was easy and the vendor who did the repairs was paid in a timely fashion.

Carshield offered me a $10 discount on my contract. Thank you, Mark **. Although I haven't used my coverage yet, the added security of knowing that any automotive repair will be taken care of eases my mind. Carshield should mail an ID CARD to its policy holders with all pertinent information.

The heater was blowing cold air and not strong enough, as well. I took it to a repair shop and was very happy with the outcome. The owner of the repair company was very complimentary towards CarShield. I have been pleased with CarShield and its employees.

Well Car Shield made several mistakes by erroneously going into my account and this is the second time this has happened. So they were supposed to reimburse me but I was not given the correct information until a supervisor called me back.

Called to change cards so my account will be updated. That was the reason for be contacting Car Shield so my coverage will continue and please stop with the long explanation of why I contacted car shield. Next time I will wait for you to contact me and maybe I will just cancel if it is a hassle to update my information.

Spoke with Haley today in ref to my incorrect mileage. Haley corrected the mileage and moved my payment date to a more convenient date. Not many in today’s workplace where you find a person who listens and makes a difference. Haley is to be commended for her work ethic. Thank You Haley!!

Brought my car in Monday morning at 8:00 AM, It is now Saturday and STILL no contact with the CarShield rep. Have been without my car for a week and no contact. Unacceptable customer support. Very disappointed in Car Shield...No contact or response in a a week.

Open new maintenance agreement for my 2014 Ford Escape. I choose the Gold Package. The customer service department was very helpful in identifying what I need and explained the pricing including all possible discounts that I was eligible for. It was a pleasant experience. I’m looking forward to doing business.

I was very pleased with the outcome. Customer service was prompt and listened before responding about my concerns with cost for the Gold plan in Florida. I feel that I was taken care of and mostly very satisfied with the outcome. I would definitely recommend Carshield

Cancelled a coverage on a car I sold and transfer to another car I have. The service I received was the best. Was easy and fast, good experience. Always the best. I will recommend it to all of my friends. I was also recommended from my brother in-law

My contact with your Co, was great and the quote was good and described to be in detail. I signed up and it's nice to have my Dodge insured. A very good time to have CARSHIELD cover my 2005 Dodge and with the relief of be insured.

I never had an difficult experience with Car Shield. You are excellent. Keep doing what you all are doing. Don't change anything. I'm was an satisfied consumer. I'm glad that I had sign up, I'm glad that I saw the commercial. That's Car Shield for all your help, I would recommend other people's to you.

When purchase my contract I didn't think about the letters with the numbers that was a mistake on my part, so when you purchase anything that requires you to speak your vin number make sure you recite a name or something with the letter because some letters sound like numbers. All in all they worked it out fast in a couple of phone calls and l thank them for that. Trent **

My Customer Service Rep was Luke, Luke was so polite, knowledgeable and patient with all of my questions and concerns. He answered all questions in a manner that put me at ease about CarShield. I had to call back and ask another question and Luke take care of everything. I wished that every time I called, Luke would be the person that answered the telephone.

I had to cancel Car Shield because I am in the process of selling the car which I have the Car Shield for. The representative on the phone was very courteous and helpful. Will be using Car Shield in the future.

I have been waiting too long for the ok for repairs. This the longest warranty company I have been with take this long for the ok for repairs to be performed, tomorrow is Friday. 4 days in the shop. It will take them 3-5 days for the repairs and no word with no rental and I have two policies. What kind of company is this.

All my questions were answered. I am waiting on a refund since I had to sell my car and I had time remaining on the policy. I was advised to write the company a letter explaining my situation and the unused portion would be refunded to me. Hope all goes smoothly.

It was amazingly fast and cooperative and respectful. I loved the way they value their customer so yes I would refer a friend and many more people. Thank you for the amazingly experience. I will continue to stay positive during this tough time. They also were understanding

Great conversation with Andrea, very helpful and understanding. Andrea explained the value and my concern. Andrea was able to help me with Car Shield plan and adjust it to me my needs. I appreciate you guys willingness to help. Thank you very much.

Went to the dealer and found out it was a water pump and a few other things. Called Car Shield and everything was covered except one part for $64 dollars. Paid the $100 deductible and the $64. Thanks car Shield!!!

Good customer service and attentive to what I need to have done in an timely matter. Knew what I need to have done and took care of the issue immediately without me having to explain several times. I would recommend CarShield to anyone. I am an US Army veteran and is shown appreciation I deserve.

Tamesha was absolutely awesome and very understanding. She pointed me in the right direction after having to call five times, and being told each time to call a different number. She told me what I needed to do and who to send it to and again, she was wonderful. Great customer service, Tamesha!

I almost cancelled Carshield today, if it were not for the kind, empathetic and timely assistance of a knowledgeable and expert customer service representative. Meghan calmed my intense feelings, reassured me, offered support and practical help. She extended my payment due date also.

We have called a number of times to get the any kind of paperwork to care in the truck, I got the one for our car but as of yet nothing for the pickup. I am really not sure why it is taking so long and so many phone calls. If this is what you do about paperwork, what do you do about a claim?

PRICELESS customer service. they treat you with a caring attitude and are quick to answer any questions you might have dealing with your car issues and stand behind their words which is very important during this day and time. I Highly recommend Car Shield.

I did have a problem with my car a few years ago, and you took care of it. I was happy I had you. I am sorry I cannot remember what the problem was, but it's nice to know I do not have to worry about it.

The representative who took my call came through as well trained. All of my questions were quickly and professionally answered. Based on this I made my decision and joined CarShield. I recommend CarShield to all of my family and friends. My wife and I are on limited incomes. So it’s always good to have something to offset high costs of vehicle repair

The agent I spoke to have me the best customer service I have had in over 15 years!! I highly recommend Car Shield. I am taking my car tomorrow for service at Tysinger Motors in Hampton Virginia which is also an awesome dealership. Thank you.

Had all my records and was eager to correct my mileage. So far my dealings with Car Shield have been great. Was able to print out my agreement without a problem. I have faith I will be taken care of in time of need. Thank You Lorraine

I enjoyed talking with the rep. from CarShield. All my questions were answered. The rep. was knowledgeable and helpful with everything I needed. I will recommend to family and friends to join carshield for protection in the future for their automobiles.

I was just following up on a claim call that was not addressed yet. The agent I spoke with was very helpful and very polite. Asked if there was anything else he could help me with I replied no. Thank you

On the couple of occasions that I had to contact Car Shield, I received excellent customer support. Your representatives are very knowledgeable and want to make sure your issue is resolved. I made the right choice to get Car Shield.

Had problem with getting the tow truck. First one came at 10:30am..He jumped it then left..The truck stopped on the way to the garage..Then it took 4 and half hours to get another tow truck to get the my truck to the garage..

I took my car to Jail Automotive at 1636 Bladenburg Rd NE Washington, DC 20018 Where you recommended on Friday, November 5. They keep saying they could not find out what was keeping me from putting the car in gear. Since they could not find out what was wrong I picked up my car on Monday November 15 2021. I did not receive the work order papers when I picked my car up. There was no charge.

Very helpful and very nice to work with. Went over details of the protection plan. Went over coverage details such as getting administrators authorization for contract mechanical breakdown or failure for covered repairs and additional benefits is always required prior to any service being performed.

I sold my vehicle and asked to cancel service. I was happy the phone was answered quickly. After a short transfer I was sent to the cancellation department. After a short conversation, I was told a refund would be given and the cancelation was complete. Thank you!

I have Car Shield for about 6 months, thankfully haven't had to file a claim yet. I bought an older vehicle 88 dodge ram 50 pickup. Excellent condition. But because it's an older vehicle it was denied coverage due to its age. Just a shame they won't cover it just cause it's older. Engine in great shape, brakes, tires new, carburetor brand new and it's a stick 5 speed. Yet still won't cover it. Oh yeah still under 150,000 miles. DISAPPOINTED!!!!

The gentleman was very kind and helpful in helping me understand all about CarShield and explaining everything to me about what I was paying for and receiving. He was patient and I liked all he told me. I therefore agreed to purchase the plan.

Agent contacted me about needing to renew my contract. Agent was very caring to my needs and being able to see to my continuing service with Car Shield. Although I have not needed to use your services yet, I can rest assured that if I do, you will be there to cover me.

I did not want to go forward with CarShield after my Grace period. I did not like the reviews I read on the Web and did not want to deal with this situation. I am 80 years old, a recent widow, not healthy, and have too much on my plate to take on another problem. Thank you for understanding.

TRAVIS did an outstanding job in providing me with the contract I needed to present to the mechanic that was servicing my vehicle. If all your reps are as courteous and professional as Travis there shouldn't be any reason for CAR SHIELD to go out of business.

I did tell you exactly what the agent and I talked about which was my time of payment. The time that I specified was not going to be convenient-so we both laughed about it and said Good-bye.. That is all. He was kind and understanding.

Cancellation of policy which I did not request. Received a refund which I did not request. No way did I or would I request a cancellation. Much too good of a product. Customer service was great and I appreciate the service. PLEASE DON'T CANCEL MY COVERAGE.

Updated on 11/18/2021: Still waiting for approval. Matt the adjustor has not been the best to work with. Right now I am stuck with a bill of 2700 dollars. Money I do not have and the main reason I went with Car Shield. Working with a company far away doesn't lead to success for the customer.

Representative Mr. ** was very helpful today in answering my questions and updating my information. Fast, courteous and very helpful. He had taken the time to listen and get the clear understanding of what I had asked of him. Great Customer Service. Thank you.

Cameron was patient, had to change from car traded in to a new one and it was so easy. Then took the truck off because it is in "garaged status" with the insurance company. Would love to always get every CSR I have had.

Everytime I call, everyone is so friendly and professional. They were very thorough in explaining everything that's covered under my plan. I have spoken to many people about Car Shield and how happy I am with your performance. The value of my plan is very reasonable and more affordable than most other companies I have checked.

My 2014 Ram developed a valve problem in the #8 cylinder and when my check engine light came on. It was diagnosed and was called by Car Shield to say they would cover it. The only problem I had they wouldn't cover the manifold torque bolts. I was a little disappointed at that because the mechanic has to remove those to get to the problem. Those bolts can only be torque once. But all in all a good experience.

We purchase a newer car and went to cancel our coverage on old car. Markesha talked and talked and would not Listen to us. We got upset because we knew we did not need it and were leaving to pick up the new car. She refused to listen to us. I took the phone from my wife and had to raise my voice to have her stop talking and to cancel our coverage. It was very upsetting because she would not stop running her mouth saying the same nonsense over and over again. Car Shield Customer service had been very good but this was terrible, enough not to ever renew again, as a customer. Want to put me on TV?

Take too long to get my car fix. Was very disappointing know that my payment always on time so for that I never really have any trust in the company that they are reliable to fix my car. I wait and have to make too much calls. I really get the run around.

The mailing from you stated the contract was not activated and to call 1-800-587-2908 today. When I called, you told me my account was activated and the mailing was made in error and advise me to tear up the letter I received.

The CarShield representative who helped me was courteous, professional, and knowledgeable. She answered my questions promptly and straightforwardly without pausing or giving some half-baked response. I suspect she is the type of person who would talk with you and maintain straight eye contact at all times. It is rare to find one customer representative who possesses all the qualities she has. She is extremely impressive!!!!

All set. Bank changed security information and it messed up my account. We are all good now. We love Car Shield and Ice T’s TV ads. Your ads are very informative and influenced my decision. Thank you Car Shield for helping us.

My utmost appreciation to Car Shield Customer Representatives, they have assisted me in all aspects of my claim. From my first call, with wrecker service to the repair facility where my vehicle is getting serviced. Could not have asked for more.

Very helpful. Good service. Gave me name and addresses of repair shop near me. My repairs were done quick. Just make you ask for a list of mechanics in your area because dealership are slow. Using other mechanics in the program are faster.

Although we're still ironing out other details to my claim, overall it's been a pleasant experience. Customer service has gone above and beyond my expectations and have made the claim process easier to accomplish. Therefore I will be recommending American Car Shield.

The lady on the phone was extremely helpful and answered all my questions promptly. She was very professional and polite. She also helped me understand more about how to deal with emails and the information given by the previous representative. I will definitely be promoting your business to all my friends and family. I especially appreciated the fact that I wasn't transferred from different people. I had a pleasant experience today, thank you CarShield.

The young lady that helped me today resolve my account issue was extremely kind and very helpful. Please tell her thank you for for her help. The only issues was automated system said it was transferring me to customer service then the person I talked to then had to transfer me.

I’m just getting a little disturbed that you keep emailing me about the mileage on my car. The original miles at 38,011. Which can be approved by my sticker certificate each year. I asked her to stop sending me emails about the mileage. Other than that I’m fine with the service.

I needed my vehicle towed and CarShield referred me to AAA which is also a part of my warranty and they found a tow service for my vehicle and it was towed to my home. The Towing company was respectful and did not take all day.

I don't have anything to add. The plan that I have is the bare minimum so my cost was not covered for replacing my fuel pump. As such I'm thinking of changing my plan. It's not CarShield's fault. It's my fault for not knowing 100% of what I've bought.

A little underwhelmed, not what the Ads promote, hmmm? I would have preferred communications from Car Shield direct if there was a lesser amount covered. Transparency matters. Please feel free to call me for more detail.

Great customer service rep. Give that young lady a raise! I was reaching out to find out more info about the car rental policy associated with Car Shield. She was able to give me an update the my coverage & give me a summary of my claim.

Nephrtitis, the agent was great in assisting me with my question. CarShield, thus far has kept their word in doing or not doing repairs they do not cover. If repairs could not be done, I received an explanation as to why the repair could not be done.

Cindy turned a sour situation into lemonade. Thank you Cindy for your positive and hopeful assistance. The confidence and bubble smile made my month, see that my car has been in the shop for close to a month waiting on my claim to be completed. Thank you a bunch Cindy.

I like CarShield but I probably won't be able to continue Covering my new Vehicle because the quote is too high. $2000 + yearly is too expensive. I will have to find another form of coverage. $214 a month is too much.

My experience with Mepco has been nothing but pleasant. The reason for discontinuing/canceling is pure a matter of economics. Having to cut back the budget. I have lost my employment and forced to eliminate all but the bare necessities. Thank you.

I'm happy for the service. I good with all that have and I come to peace with second car being added to my account. I'm very grateful with service and I will tell all my friend about CarShield. I'm thankful.

I am so thankful for CarShield. Your company paid for my transmission to be replaced and I am thrilled. I just can't stop telling people what you did for me! You are highly recommended by me everywhere I go. The only thing I regret is that you were not able to repair the Turbo & oil pan leak that my car still has.

Thanks again for helping me on fixing my transmission. I couldn't do it without y'all service on extra warranty that covers me before my warranty went out on my vehicle. I will recommend anybody to y'all company anytime of day. I appreciate you all business.

I had my 15 Ford Explorer Sport fix by the Ford dealer and had no issues with getting the control arms on both side and one of the tie rods fix, the navigation system fix. I was glad that we had Carshield to cover the expenses otherwise we would had to pay 1691.00 out of pocket and we only pay 691. We had to pay to get the car front end alignment, for the dealer to reprogram the navigation system.

My experience. Haha ok where do I start. My car blew up. It's in a shop. Can't get Car Shield to fix it. Can't even get them to bring it home. On a wrecker. Like when I paid 142 bucks. What was it for???? My health? Car shield ain't worth a **. My car still ain't fixed. Very pissed off customer. I'm looking for A new company that maybe can actually fix my **.

The inspection of the car took longer and it a 24-48 hour turnaround on everything. Done too long so I was without a car for 14 day and then the shop told me parts not over and are so I pulled my car from them and I’ll take it elsewhere.

I have never used your service so far. I called to see if something was covered and the representative said it was not, but she did it in such a polite and professional way it really impressed me. My former life the customer services reps worked in one of my departments. Thanks.

Alex did a great job for me. He was friendly and did what he is supposed to do. I hope I made the right decision staying insured with you. Time will tell. But I appreciate a reduction of my monthly charge.

The process should benefit customer by their needs, not. Base on the company fear of being taken advantage of. It should be to bust their rating and increase customer coming to Car shield. Rental should've been available immediately. Not when convenient for the company. Customer satisfaction is what grows the business.

Was going to cancel my policy but my representative was very caring and appreciated me as a customer and made the wrong a right and helped me keep my policy. HER name is on my account if you look at my last call..Georgiana I think was her name..I wrote it down but I'm typing this on my phone. But if you look on my account you will see who I was talking about.

Great Job! Thank you for your attention to our account, we were impressed with the results of this company's professionalism and customer service. We would recommend this company for anyone who does not have an extended warranty on their vehicle.

She was very helpful with every question I asked. Even helped me understand some things. She definitely is a good team member for your company. I give her a 5 stars. It’s people like her I wish every company had. Thank you again lady! Well I can’t remember her name lol.

I had not received my membership Card. Rep said that she would E-Mail it to me, but all I've received is surveys. Needless to say, I am not happy. What happens when I really need your services? Is this the type of service I should expect?

My Agent was very nice, polite, knowledgeable and took care of all my needs. When I got off the phone with her I felt relieved to know that my business was taken care of and for as long as we were on the phone waiting for another agent to approve what we were doing which was taking my refund and putting it towards the new car and setting up automatic payment we held a conversation so it wasn't like I was just holding on for a long time. She was absolutely great. Excellent customer service.

Easy payment options. I wish there was a way to do automatic payments. Every time I call the staff is very friendly. I wish there was a way to make automatic payments. This method would ease my mind about paying every month on time.

My representative was named Austin. He was very helpful and professional. My matter was resolved quickly. I almost waited until tomorrow to call because I had a long day at work. However I didn't wait on hold for an agent to answer, and he completely resolved my concerns! Austin is an asset to Car Shield!!!

I had them for over a year and never once filed a claim. Called and canceled my policy a week ago after finding out no one in my area accepts them. Checked the bank 2 hours later and saw where they had taken the monthly payment. Called back and was told it would be refunded in 3-5 business days. Called back today and was told I wouldn't be getting a refund because I didn't give them 24 hours notice. A supervisor made this decision without speaking to anyone. So now I am out that money apparently. Don't waste your time on this sham company.

I spoke with two reps today. Larry cust service and Isaiah cancellation and retention. They were extremely helpful. Thanked me for using your service. Best experience I have ever had. No joke. They asked how my experience was and why I was canceling. They were both happy for my purchase.

I called last month to cancel my account with Car Shield. I was told that it was canceled but you took 107.50 from my account this month. I would like my money back. When you tell someone that you have canceled their account it should be canceled. Not have monies taken from me that I cannot afford.

I had brought my car into a shop and told them that they had to call Car Shield. When I found out my car had to get the engine taken out I called car Shield to see if there was a claim put in so I called my mechanic as soon as possible and I wouldn't have known if it wasn't before my car Shield representative that helped me out today.

Someone at American Auto told me and the repair shop that the part an alternator was covered and 2.8 hours of labor was covered and I the customer would be responsible for the other labor. Hours at no point did he inform me to wait for a order number nor did they mention it to repair shop. If he knew at the end of our conversation he I feel had an obligation to tell me to wait for the order number and he did not and American Auto should have given me the benefit of the doubt because they told me and auto repair shop verbally everything was covered except the 2 hours. To stand on section d is unreasonable and unfair given the circumstances.

Waiting on a response from the records dept. My unit went to the shop a week ago & I'm sure things will work out for the best. Carshield & myself records show I've been with carshield since I've owned the truck.

Great place. I will come back. I'm trying to recommend to my girl and I recommend to all of my friends. They will cover everything about the car when your coverage will get canceled so it is a good thing to have and I'd recommend it.

I asked questions about my coverage. I also asked for a hard copy of my policy to be sent to me. My computer is down now and I am getting all of my insurances together in a lock box for safekeeping until I get my computer back up.

My request was meet. My lady was very pleasant and took great care of everything I needed. It was lovely chatting with her. I appreciate her kindness and patience because I couldn't find my routing number because I suck and tech stuff.

I was unsuccessful with my car purchase so I had to cancel the policy. The customer service reps were pleasant and very knowledgeable. However, the cancellation process was simple and hassle-free. I would definitely recommend CarShield to my friends and family.

The representative discussed and answered all my questions. She explained all the itemized coverages. She also gave me a discount. By the price and coverage, that convinced me to apply for 3 multiple contracts. And Affordable in case of a road interruption during a trip.

So I really loved how welcomed your company made me feel! I loved the warm greeting and overall experience. My policy was greatly priced! I had no problems posting it whatsoever. And I'd do it again. If I didn't already have a warranty on my vehicle. I would've kept it.

Great experience, was very pleased. I needed to cancel and they cancelled graciously. The customer service rep was very friendly. She took care of me with no questions asked. I will highly recommend them to my friends. I was very satisfied, I was very satisfied with their service and will call them again on another one of my cars.

Extremely excellent!! The agent that I spoke with was extremely knowledgeable, helpful, happy, did just about everything that I had asked for and then some! I would recommend Car Shield to anybody. I think the rate is incredible. My wife and I have a car that is incredible. It is a 2018 Rogue. And exceptional condition. She drives .6 MI one way to work so since she comes home for lunch she drives 2.4 miles per day. 12 MI a week back and forth to work. Since all the restaurants and any kind of shopping we need is within 3 miles we don't have to go too far. I believe our car will last us pretty much forever. As I would hope Car Shield will be there forever for us!

I spoke with salesperson Brittney M. who was very helpful and professional. She explained which option would work for me. I am confident that Car Shield will give me the peace of mind and protection I need! Thank you. Vickie M.

Purchased the Diamond Coverage for my 2011 Dodge Ram 1500 Big Horn. This is the second policy I have with Car Shield. The Representative very professional and helpful. She walked me through each option and ensured I had the right policy for my situation. She's an asset to you company, You need to keep her!

I was so frustrated with CarShield (I contacted a lawyer and the Better Business Bureau) with the way they tried to scam me and my family. Evil people that go out of their way to scam senior citizens. Refused to pay for a repair that they admitted was covered by making the requirements impossible to meet. Smart Scam - you got me - I should have realized it was coming when the Better Business Bureau gave CarShield a F.

The lady that helped me to correct monthly payments and due dates. Sorry I forgot her name. She was very helpful and fixed the problem in a timely manner. Her diligence in helping me activate my account and correct the monthly due date gave me peace of mind. I really appreciate how dedicated she was in correcting everything for me and gave me a lower monthly premium than what I paid the month before. Kudos for a job well done. Margaret **

Customer service rep was very helpful in handling all my questions. I wish all my experiences with other companies could be so good. I am 80 years old and do not have any access to a computer or a printer and must rely on people in customer service to set up required information for me.

I was happy to be able to purchase a repair service contract for a reasonable price since my vehicle is over 5 years old. Unfortunately, I am selling my vehicle and am no longer in need of the repair service contract.

Very friendly, courteous, professional reps that are fast and reliable and get the job done. I rely on an expert to handle my paperwork prior to the repair and Car Shield has successfully completed the job and in a timely manner.

Customer states has a fettling noise in the passenger side front area. More on startup up. Found water pump making noises, noises, pulley has play movement during operation. Replace water pump And added coolant. Auth. #**. Total after deductible. Customer owes for belt and oil change.

My questions were answered very quickly and professionally. I am happy and satisfied to have my vehicles insured with CarShield for several years now. Whenever I have any questions, I am always able to reach out to a representative to secure an answer. Thanks.

Great review and helper associate. I even got reimbursed for the TOW! Fuse Box not covered? Fuel Pump covered but Fuel Pump Bracket not covered. Fuel level Sensor not covered. Total bill was $1,629.55. I paid $1,108.44 and CarShield paid $521.11. Only 32% was covered. I paid 66% of bill. I may need a better plan. What do you offer that covers at least 50%?

Did not like the way that I was spoken to when I called Carshield to find out why they were not going to pay for the complete repairs on my car. One repaired was paid for but I was told that if I wanted the other repaired made "I would have to come out of my own pocket and that's final. How rude.

I'm pleased with the process thus far, my main concern is getting my vehicle repaired, and returned to me hopefully without any further problems but there's no guarantees with an older vehicle, I'm glad I took out the coverage with Car Shield. The expense of such a repair is devastating. Thank you all for being there.

Your company does a great job, like today my car battery went dead, because my trunk was open overnight and the company service took care of the matter, thank you and I paid to drive the car and recharge the battery and now I back in action so thank you for your service and support

Tentative and professionalism was given throughout. All questions and concerns that I addressed, I was pleased with the outcome. On September 3, 2021 I was involved in a accident, from this mishap my car, a 2018 Camry Toyota was totaled.

It is **. My experience was pleasant. My Credit Card was deactivated due to fraud and I got a new one but I forgot to update that information with CarShield. Your colleague that called me was polite and took care of the situation on the spot.

Done with no problems. The rep was very helpful and got my issue handled. Would do business with this rep at any time. Also made sure this was just a one time issue. Was very pleased with respond and help.

Grear customer service, Cameron was amazing in assisting us on where to go for service if needed. Answered all our questions. We don't need service at this time. But now we have places when ready. They just a phone call away..

I haven't had nothing but excellent experience with Carshield. When my car had a problem and I call them to let them know, they do a claim right then and ask if I need them to toll it to the repair shop that I use. Since I been with them this year. I have filed two claims. They have put in a Transmission and and some other repairs.

I call to cancel a policy I had purchased on another vehicle that I traded in. I was able to transfer my service to my new vehicle which was very helpful. The rep was very helpful with this process. I would recommend CarShield to anyone wanting a warranty to help cover repairs when you don't have manufacturer warranty left. CarShield is the best.

Jerry W was very easy to work with. He found a rate I could afford to extend my truck coverage with. My complaint is with the phone app.. I couldn't seem to find a way to enter my new contract info on the iPhone app.

AC compressor - My claim was made on October 22nd, I was told it would take a day for delivery. The Ford dealership that was holding my car for repairs did not receive the part until seven days later so it was an inconvenience to be without my vehicle for a whole working week with no loaner vehicle. Not to mention the numerous calls I had to make to follow up on the location of my port. Due to some miscommunication with your third-party auto parts supplier not knowing the correct address to deliver the part. The one good thing I can say is I appreciate the reasonable price for the parts.

Agent was helpful and knowledgeable, friendly and patient with my lack of knowledge. I Expressed concern that computer aspects of this clutchless manual transmission would fail and that my car repair would not be covered. Would appreciate in writing that it would be covered.

I enjoy that this company will cover you when needed. I happy that if it breaks down I will be cover for certain major work...also customer service is at the high best..I will not be stuck with high expenses if needed.

Vehicle charging system stop working, repaired in less than 2 hours. The savers shop got me right in, found the problem and repaired the charging system. I have recommend this to my friends, some have signed up with you.

The only experience I had with you is sending my money every month and I need things done on my truck and you can’t help me, I’m still spending a lot of money on my truck. I’m trying to save money so when something major happens I can handle it.

Awesome. We are happy to be on board with CarShield. They came highly recommended. It was easy to apply. We are happy we are covered. Customer service were very attentive. Affordable and helpful. Thank you for your help. Just knowing we have protection is a good feeling.

I had a problem with my steering wheel and Crystal was so professional and precise about how long it would possibly be and then informed me when it was ready so I greatly appreciated all of the service that was available to me and that my vehicle was prepared for me in a timely manner.

I was just asking a question about if the color I had saw mattered and the question got answered very well for me as lot as the VIN number was right. I looked and it was also right. Thank you very much for the help.

Received a call to discuss our coverage and when it will expire. Representatives were very nice and gave me a timeline for when our current coverage will expire and when we should request new coverage. Everyone I talked to were extremely nice and helpful.

I had CarShield service since 2018, and it provided me with a peace of mind. Good to have it. Every time I went for service, I always mentioned the CarShield coverage. It also lower my service bill, I think. It is great to have the coverage from CarShield.

I bought a new car in May. I put the key to my old car up; we moved & now I can’t find the key for my old car. It is a remote control system. I thought perhaps I had locked it inside the car, I called for help; you sent out a service tech. He opened it but I still can’t find the key. I would like to use the car but don’t have a key. Jimmie N **

Car Shield has wonderful customer service representatives. Every time I called, someone was prompt and polite. I was fortunate enough to never have had to use this service but I felt assured and safe knowing that I had the option.

Recently I cancelled my Carshield coverage as part of a reorganization of my personal finances. This cancellation is purely for financial reasons and is no reflection on the company or my recent policy. I understand expenses due to recent repairs to my vehicle were not covered by my policy. Carshield, nonetheless, provides great coverage for listed items within the scope of variable policies. Five stars! I am appreciative of Carshield's timely response and helpfulness in all my inquiries.

All questions were answered. Added my Aunt on the account since she will be driving it most of the time. Hopefully when she does have a claim, it will be a great experience. Looking forward to having this warranty for a long time. Thank you.

I have had a Good experience with Car Shield and I will recommend this service to anyone and I will continue to use this service. I plan on adding another car soon, I will get back in touch with my customer rep. Thanks for your help.

Great customer service agent Gowanda, she was very helpful, understood what I needed, then restated my needs and made it happen, followed up with an email further making sure I got what I needed. I would recommend CarShield to my friends and family, keep up the good work, job well done.

Wait time on repairs done. The dealer in my area have issues with the wait time on payments. The last time that my truck was in the shop it took three months. The dealer stated that they prefer not to deal with CarShield because of the hold up. That was my only problem. Being without my truck for three months.

My experience with Car Shield so far has been excellent. No problems and very nice people skills when I’m on the phone with customer service and thanks so much for everything. Both cars. It’s so nice to know you have coverage on your vehicles because sometimes you just don’t have it to pay out of pocket and I thank you for car shield and just knowing that I will be taken care of.

On October 27, 2021, I Spoke to a representative about coverage for my 2016 GMC Arcadia vehicle. I was told that someone will get back to me within 24 hours with an answer to my question. The representative was very professional and courteous. I will refer others to Car Shield. That is all I have to say about Car Shield right now.

Accessing the benefits was relatively easy and customer service was great. I was surprised by the $100.00 deductible. It could be I overlooked the “fine print”, but I don’t remember being told about a deductible. I’ve reduced the monthly cost a couple of times and still consider it a somewhat pricey “insurance”, but I may feel differently if I ever have a MAJOR repair need.

Very professional, always willing to assist in any concerns and their turn around time is of quality service. I would recommend them to everyone and anyone especially my family. They are excellent to me. They assisted in repairing my car and had absolutely no issues.

Replied to request to make monthly payment and gave the OK to re-submit transaction. I initially moved money into wrong account and then had to move money into the proper account and requested a 2nd time to submit for payment.

I called to correct my the spelling of my last name to Berry. He was very helpful and efficient. He did not keep me on the phone forever. The process was quick. It took a few days but the matter has been corrected.

Car Shield received my claim from my repair shop, 2 days later they resolved by agreeing to pay the claim. Car Shield makes it easy to file a claim. Processing is quick. I am very satisfied with Car Shield Professional Services.

It was great. The young lady on the line was very helpful. Even if you did not want to get it when she was done she sold the warranty to you, I was just call to ask question, after I had brought the warranty. Thank for great service

Wanted to make sure I was not missing something where my coverage was concerned. It is all fine. The lady I spoke with gave me all the information I needed. She was very pleasant and concise with her information. She took care of my questions.. She said there has been extra mailings to disregard them in the trash.

Very personable contact person. Thanks to her help we are going to be on our way. Not sure why you request 40 words, but she was very helpful, cheery (for 8am), and understanding of the situation. Have a very good day.

I bought the Car Shield Premium package for $129.99 a month. After 16 months, my check engine light came on on my dash. I took my SUV into the Chevy Dealership and found that the timing chain needed to be replaced. Car Shield required that I show them all of my past maintenance records including oil changes. The Chevy dealership showed the records. Three (3) weeks later the Car Shield Tech denied my claim saying that I had driven my SUV for 9,000 miles since the timing chain issue first showed up. I had no idea that the timing chain was broken because the engine light did not show on my dash.

Needed expensive power steering repair. MECHANIC's bad experience w/ you, so didn't want to deal with you. So I paid, then was intimated to try to request payment. It cost over $1,000. A past repair over $2,000 wasn't covered. Feel stupid that I pay for something I don't understand and haven't been able to use.

I had to take my car to the dealer to have the electric box done for the windows they fixed it with no problems. I've had several repairs made with no problems except I can never get a rental for the time my car is being repaired.

I was very satisfied with agent Jamie.. She was very helpful. However. I wasn't able to continue the warranty at this time. She was very understanding after trying to help me, and told me if anything changed in the future that the present offer would be honored. Thanks.

From start of phone call to end, was 3 minutes. Representative answered call quickly, gathered my information, updated my record and was done. Very friendly and no hassle. I give her 10 **** Due to the covid pandemic, most customer service has been strained and wait time very lengthy. In the past 2 days, CarShield has been very pleasant, patient and respectful.