CarShield Reviews

Can't find anyone to fix my car that's cover by Car Shield in my area and the ones I did say that I'm still going to have to come outta pocket a couple thousand dollars for work to get done because y'all only cover so much.

I have been with CarShield for over a year now. I have never had any problems with them. I feel bad that I had to cancel my coverage but my SUV was a lemon. I will be contacting them again when I get my new car without any hesitation.

The man I spoke with was very knowledgeable in what was covered and what wasn't.. He also gave me a price then lowered it due to senior discount. I have a 2996 with just over 100,000 miles and still qualified for the Gold Package. With the year of the car and mileage, I expected less that cost more. If you have an older model car, and can't afford car payments, this is the way to go. BTW, everything he said was covered was the same on the contract. This man knows his job!

I was happy to have this coverage, however, this car has been wrecked and was totaled so I no longer need this coverage. We will definitely use your service in the future when and if the need presents itself. Thank you.

Car Shield stands by it word and service 100%. I am very satisfied and pleased. I highly recommend Car shield to be there when needed. My claim was handled in a fast no problem and a fast end to car issue.

My 2011 Dodge Ram 1500 went into shop, shop called. Was given claim # and told Adjuster would call. So I call to status and was told no Adjuster would not call unless he had estimate. Repair shop was not given fax #, so I gave him # I was given and he faxed on 24th. No response as of 3/26. This all started in 3/22.

Carshield is able to cover my car repair without any hassle. Repair shop dealer reported it took some time to process the claim which was a hassle for me to figure out what I needed to do as far as temporary transportation but after claim went through repair shop was able to get it fixed right away.

Very informative. This is all I have to say about the experience, thank you. To writing more is just taking up my time, especially if I don't want to. The agent I spoke to was very surprised to find out that American Auto Shield's BBB rating was NR.

I called CarShield for my issue but I ended up not using it because my insurance covered more of the cost. I do have to admit that the staff that helped me were very good and patient with what they explained.

Brand new customer and I had several questions so I could better understand how to use this product correctly. Jessica was fantastic. So lucky she answered my call and CarShield is lucky to have her on the team. Thanks for listening.

Rental car wasn't available because the job was expected to 1-2 hrs instead of 4hrs! I was carless for 4 days needing to get rides for things scheduled before the breakdown. I thought that was inconsiderate of Carshield to have that as a stipulation. Most car repair shops can't always get to your car the same day!

Expensive coverage for my Honda but I hope if I need you down the road you will be there for me. My Honda has low mileage for its age and I hope everything holds up. But you never know what the future holds. So it is best to get insurance to avoid big bills.

Was given very good and informative advice regarding my coverage that was very helpful. The representative was not only cordial but informative. He was able to explain things in my coverage that was unknown to me. In addition, he forwarded me a copy of my contract which made things easier to understand.

A rental car and fixed my car and all I had to pay was $100 deductible if it's the blower on my air conditioner and fix something else. I can't remember what it was I had to get permission from to three different. It took about a week and a half but I had a rental so that was okay.

I am so grateful to that commercial with Ice-T about CarShield. The response time for a tow was quick, the tow person was courteous and he took my car directly to my mechanic. The repair was done and payment for the repair was just as quick. The only thing left is reimbursement for my car rental, but I will be taking care of that on my day off. This is an awesome company and I would recommend it to everyone.

I was hesitant about getting this coverage for my car. But after having some issues it has proven to be a necessity, the people are very concerned about my situation and ready to help get the issues resolved. The CarShield group overall is a amazing company caring, help with the dealership and pay to get my car fixed with no issues. One of the best decisions I have ever made is to get this coverage, if you don't have a factory warranty you need this coverage to keep your ride on the road.

The lady that helped me was very polite and kind and polite. Couldn't get anyone better. Thank you very much. You was very helpful. The only thing I see that would be helpful is for them to fill out forms instead of calling another number or they call the shop directly

Representatives that I spoke with were kind, helpful and informative. My vehicle had to be towed and the tow service was same day and the driver worked with me on the pick up time due to my being at work. The total job was done in a very timely manner. Thanks

Car Shield was there when I needed help and I appreciate all the help I got from them. I totally recommend this to some of my friends. You're very reason boom payment was awesome for me. It work out for me. Just perfect for me. They took care of me. I took care of them by paying my bill. Thank you car Shield ????

The they also sent a service tech to inspect which made sure that the dealership wasn’t overcharge us. Thank You CarShield; awesome job; I would recommend Car Shield to my whole family and friends, Very satisfy with Car Shield and the job. Thank you??? Much Love for Car Shield.

My transmission was replaced, rental for 9 days and car moves very well. Customer services was reliable and helpful. Access to reach customer service was accessible and helpful. Also waiting for reimbursement for rental cost. Carshield is really true to their words and will recommend a friend.

It would be more helpful and much better convenient to everybody, myself as your customer and to your company, to follow up any phone conversation with a confirmed email message with the subject(s) which was discussed. In my case it was the motor and/or the actuator of the Right side sliding door of my van. Also, the motor and/or the actuator of the third row Right window which opens outwardly. Both, door and Window, won't open immediately upon starting the engine and most of the time it takes more than an hour for the sliding Right door to open.

I have not had an experience with your services as of yet, but you are pushing it! I talked with someone who answered the telephone today, earlier, and they told me to go on line for any information I may need, but it seems like I am going to have to find another way!

I sent copies of a repair bill to you following your representative's instructions. I am still waiting for reply. Hope you can reimburse me for the covered repair even though I paid for it. Please accommodate me. Please! Please, please, please! Thanks, thanks, thanks, thanks.

When I first got Car Shield I was told there would be no problem with repair to a vehicle I just brought from a mom and pop dealership. This car passed all requirements and no issues. The last week it started blowing blue smoke out the tailpipe and I brought to a shop which saying it was gas and oil mixture which causes harmful smells in to cabin of car and my adviser says he not covering repair. That not right.

I love my Car Shield contract. It gives me the insurance I need while driving my 06 VW back and forth to work and other places. This is my first time with CarShield and I'm just relieved that if something goes wrong with my car the deductible is only $100 dollars. Thanks CarShield!

Took my F250 to the shop to get repair but CarShield said the oil cooler wasn't under my warranty. But when I join I ask would it cover all of those thing. Now that I need you all it don't cover my claim. I'm really upset.

You didn’t really do anything but the customer service was great. I just took my jeep to a shop you recommended and I had to paid for so minor things, like filters and they put air in my tires. That’s all.

Thoughtful, to the point, great value, knowledgeable, easy to get in contact with, good coverage, great customer service. I feel a lot better and secure knowing our car is under warranty again. Thanks CarShield!. Car dealer was too expensive. Give them a call, find out for yourself.

As I have not had any trouble with my car at this point and have not had to call on CarShield yet, I cannot honestly give them a rating at this time. If and when that time comes I will be more than happy to give my opinion on their service.

I called into customer service about my problem that just arose and was told the process to take it to repair shop that accepted CARSHIELD WARRANTY. The repair shop called claims to start working on my car and was told my problem not covered under warranty. But customer service told me it was covered when I called in. I still have car problem. I asked for something to show me what's covered. Haven't received it yet. Please cancel my service. Refund me my money. This is a JOKE, SHAM, FRAUD, I will be reporting CAR SHIELD TO THE BBB.

Customer service reps were all very nice! Made it easy to obtain and even got a discount for 3 vehicles! Made it a pleasant transaction for me. Staff was very knowledgeable about your services and your different levels of coverage!

I inquire what are covered on my contract and she explained well. The agent is polite. Answer all my question about what is covered on my contract. Well done. I hope I will not encounter major problems with my vehicle for a long time. The agent is very nice. She knows well about my coverage or what am I entitled. Thank You Teddy **

I called prior to scheduling service and was told problem would be covered, then when dealer called Car Shield, they were told it was NOT covered. I do not care for Customer Service that does NOT know what is really supposed to be covered and what is not. Seriously Considering Cancelling.

You need to stop making commercials. You are over selling a product you can’t support. Nobody wants to sit on the phone for hours with you for a claim just to be turned down. Your agents even comment they can’t keep up with what you are selling. There are much better extended warranties available.

Received a mailing from CarShield discussing available service plans for my 2015 Mercury. Needless to say, I do not own a 2015 Mercury since that brand ceased to exist years earlier. Have to wonder how a company whose sole mission involves service plans for vehicles could be that out of touch with reality or show that level of inattention to detail. Don’t see how I could trust them.

Talk to the agent to receive a copy of my CarShield contract. It is to be sent out by mail. When I clicked on the my email, the contract never came up. So I called in. The customer service rep was very nice and indicated a booklet would be sent out to me.

I called the day before taking our Ford Fusion to the dealership to make sure our problem was covered by our warranty. I was told the purge valve was covered under the engine warranty. Took the car to the Ford dealership and got it fixed and then Carshield told Jordan Ford the problem wasn't covered. I only took it there because I was told it was covered. $640 is what it cost. Terrible.

Called in concerning a car rental because my car is in the shop being repaired. They inform me that I can only have two days which I will have to have it back Sunday not enough hours. The shop has been waiting on you all for the part. Not satisfied.

Car was rough shifting so I took it to AAMCO Transmission and had them do the work on the car. It took a little bit like five six days for them to fix it but CarShield took good care of it and make sure it was paid. I appreciate it very much.

The contact I had was positive and the service being covered is complete, based on discussions with the transmission shop. The problem came as a total surprise, and I am happy that the coverage is as good as advertised. I appreciate it very much.

On 2 Feb 2021, I agreed to take a CarShield Warranty but changed my mind and cancelled on 3 Feb 2021. I was charged for the initial payment and then again on 2 March I was charged for another payment. I called a few days ago and the customer service man said it was a mistake and the amounts would be refunded. I received a credit back for one amount but not the other. I phoned 17 March and Kaycee said the 2nd one was coming in a check. Thank you.

I took my car in to the service shop for A/C service and Fuel system needing repaired. Suspension repairs were identified that are not included in the warranty coverage. Overall, very satisfied with the cost and coverage and ease of use.

Phone reference person very knowledgeable and helped with setting up the best account for me. I was lucky enough not to have to use their service but have friends who have and stated the service was good. I would certainly recommend this company.

After viewing the television advertisement daily about the coverage CarShield had to offer it was the initial representative who I spoke with regarding my account returning a call was my deciding factor to select Carshield. I look forward to being a customer for the life of my vehicle and I will be recommending Carshield to all of my family and friends.

So far my experience with you all have been good. I will know more about you all after I have used some of your services===Thank you for the experience I have had with you....from Willie **. Thank you for the opportunity to use you all for all of my automobile needs.

Battery/Alternator. The battery would not charged. There seemed to be a problem with the alternator. Firestone fixed it. First time we used it and did not get authorization to take it to Firestone. We were happy to be reimbursed regardless.

Thank you for the affordable price that covers both of my vehicles. It was so nice and easy to speak with your representative, I was also able to get a better price on my previous car. Thank you so much!!

I E-mailed a receipt from Enterprise to your department that handles that and have not heard, or seen any reimbursement check yet. It has been a while since my car was repaired. Please let me know ASAP.

I enjoyed talking to the lady about the coverage, I just purchased my vehicle and worried about making sure my vehicle would be under a warranty but she put my mind at ease. After 20 days I will be secure. Thank you, I wish I remembered her name.

I was very happy with my service. I haven't had to use the insurance yet, but feel much more comfortable knowing that I'll be covered for major repairs on my truck if and when it is needed. Our truck is our only car and it needs to be in good running condition for us.

I called CarShield to see if my car was covered. I explained what was going on, and I was told that it was covered by CarShield, but when I took it in to Firestone and after the diagnostic test a representative from CarShield called me telling me that what I needed done was not covered by CarShield, and the past that was covered could be fixed until I got something else fixed first that wasn't covered.

I received Great service. Although I have not had to use the service as of yet. I called to inform them of my change of vehicles. Personnel is knowledgeable and friendly and helpful. I would recommend this service to friends and family.

My payments are being drafted from the WRONG account and I have tried to get this straightened out TWICE now and it is NOT being changed to the correct account YET. I had, I thought, this set up to draft from a specific checking account and NOT from the debit card that I used to make the first payment when I purchased the policy. I am NOT satisfied about this and still do not know if my repeated request is going to show my payments being made by ACH Draft from my designated bank account.

The people are very nice. I'm hoping to hear something about my car tomorrow. The adjuster was out to look at it on Thursday or Friday. I would probably recommend them. Will keep their coverage and will definitely acquire for my next vehicle.

Updated on 05/05/2021: Car was brought in for service and was initially misdiagnosis. After repair and upon next unfortunate incident. Carshield was there to help me get back on the road promptly. Thank you carshield. Thank you for your nice customer service. Quality second to none.

I never had the opportunity to use Car Shield. I now have a new car, so I had to cancel it for now. When I first signed up, it was too soon to use and later I had no reason to need it. It was too expensive to just keep for no reason since my new car is covered for 7 years.

Your company is not good. Broken promises of coverage. Rude workers. Overall bad. I am recommending to anyone I know to not use your company. Already got it moving on social media with now over 109,000 many likes and agreement of how bad your company is. More to come too. Good luck.

Efficient and customer driven. Great coverage and easy reading of contract wording. Peace of mind driving long highways by myself monthly. I am not worried anymore. I feel I can extend my investment in my car, drive it till the wheels fall off!

This story is about a Chrysler 300, that overheats. We replaced the radiator and the thermostat (our pocket). This didn't fix the problem. Called Car Shield, to see if there was a mechanic in our area that accepts Car Shield as no mechanic we know does. They recommended a AAMCO. Steve the owner, nice guy. So we drove the 300 there, and that same day, Car Shield DENIED the claim citing causation of a cracked block was a non covered oil pump. The next day we went up to AAMCO, and the owner Steve told us that's not true. The block isn't cracked, nor is there a malfunction of the oil pump. Steve told us that the head gasket was blown, thus warping the head, allowing water into the oil. Knowing this as fact, per recording played to Car Shield, they still denied us.

I have not had to use my coverage as of yet but I am happy to have it so that I don't have to stress over any breakdowns...whenever I have had questions or communications with Carshield, I have been very satisfied with the response and resolution of my inquiry.

I drive from Arizona to California to visit family often. I feel safer on the road with CarShield! It covers the expensive repairs that come with these newer vehicles. A lot of my friends are signing up for Carshield because I say good things about the coverage.

Obtain warranty for a used SUV purchase. Gave history (or lack of) that I had of the vehicle prior to purchasing warranty, was told not a problem. Time to use the warranty I would have to first put up approx. $2000 before they are able to make a decision. Never mind that an experienced mechanic explained exactly what needed to be done, the engine needed to be replaced, (let me put this into perspective, it actually showed the timing chain failed, in which the mechanic told me he had to ultimately replace the engine on about four of the same vehicles in the last couple of years), they wanted me to pay for tear-down (approx. $2000) before they make a decision.

Thank you for your feedback and attention, when I call I always get someone on the line that is patient with me and gives me info I need. I thank you for all your help with my car and it's great to have help when you need it.

Supposedly this company prides themselves on being one of the top auto warranty companies. I had one of the worse experiences with them. The lack of unprofessionalism and customer care was just disgusting. There are various loopholes and shady dealings in their contracts and policies. In the end all I got was the round around and no support or resolve in regards to my car issues. They fight really hard to do everything they can to not have to fix your car and then take no accountability or provide any actual assistance. I will never be doing business with this company again and I would never recommend them to anyone.

We have cancelled our contract with CarShield and are awaiting a refund that was promised. During the time we had the contract, we did not have to use your services. When dealing with customer service, for the most part, we had an adequate experience. Thank you.

I have been paying $109.99 monthly for a year and when the check engine light came on I put the car in the shop. Problem was Code P0128 for ECT below thread hold. Also found blown fuse to OBD connector and thermostat was replaced. Car Shield told mechanic this was not covered. A claim was not filed. I had to pay $504.06.

I received outstanding customer service from Johnathan **. He took the time to explain the plan in detail. I was very happy with my experience with Johnathan to make my decision on getting a Protection Plan for my vehicle.

Jessica was very helpful, we lost signal and she called back, she got me a step closer than I was yesterday. Hopefully the inspector comes out sooner from all the great work she put forth helping me out.

I call them this morning and made my claim and by the next hour a tow truck pulled up and drove it to the repair shop. The customer service was good and provided all the information that I needed. Car Shield did good.

I experienced great customer service and loved the value and coverage. However, I told the Rep that I was unable to download and print my contract and still haven't send me a copy. That is very negligent. Service after sale very important; I am in sales too: I know!

My experience with Car Shield is okay. I just signed up and the customer service rep was great. She explained the different plans that they offer. I chose that plan that we figured out would be best for me. Now I am signed up with Car Shield.

Thank. Much help. Everything for labor service. CarMax they called. Told me for warranty multiple everything. To my car was in service then make sure test obey. They told me back normal too. They fixed labor and a new part ordered. Finished and I got happy. My car work normal fOr. Thank much help me.

Due to personal financial hardship, I was going to cancel. However, Ashley was very friendly, empathetic, sympathetic, courteous, and knowledgeable. She discussed with me the pros and cons of maintaining the plan. Of course, the pros outweighed the cons. She willingly changed my due date and helpfully lowered my monthly premium.

I called about text messages I was receiving to purchase Car Shield. Since I was getting these texts I called Carshield to see if I was a member. An agent was very helpful and ensured me I was a member and would make sure the texts would stop. She was very helpful and I had a stroke. She was very patient and understanding.

I had a great, easy experience. I took my car to the shop. They did a diagnostic, handled everything and all I had to do is pay my hundred dollars. I would recommend to anyone. It was easy and hassle free.

I thought the people on the phone were friendly and honest. They didn't pressure me into buying anything and it was one of the more pleasant conversations I have had with a salesperson. Everything seemed straightforward and I was able to purchase it over the phone.

I called to see if a repair was covered by my policy and was told that it was. It was the clutch and leavers for an automatic transmission. So, I had the car towed to a local shop who took CarShield. After paying for the tow and an additional diagnostic, CarShield denied the claim because although it's an automatic transmission, the car shifts like a manual transmission. I paid for coverage, I paid for a tow, and paid for a 2nd diagnostic all based on a phone call with a live representative... and got denied by lawyer wording technicalities. Bottom line, after all the money spent on coverage, tows, and diagnostics... I ended up paying double for a repair.

Brought car to repair shop as directed on 4/5/21. Shop called several times between 9-12 noon on 3/5/21, was put in a queue and never heard from Car Shield. No call to shop to me at home. Cancel my contract!

So far I haven’t had any problems with my car. I just hope that when the time come Car Shield be there for me and my family. I seen the ad on TV and see how much people save on their car. Am planning to put my there car two

Jeneane was very helpful during my application process... She was helpful when I was concerned about approvals of claims, and she assured me it is a smooth process, and that she and her husband both have Car Shield. I hope this is not a scam in refusing to pay for repairs due to fancy wording in the contract. If this policy works as it advertises, I will recommend to all my friends and post on Facebook, but if it doesn’t? I will also tell all my friends and post on Facebook.... I hope it goes well? Honestly, I hope I never need to use it.... Thank you.

Our repair shop applied for payment and it was refused. It would have been nice if Car Shield had communicated with me about the reason for nonpayment. I was not satisfied with the handling of this claim. In the future Car Shield could at least send information stating reason for refusing coverage.

I have 2 vehicles covered by Car Shield. The first one had a service bill of 925.00 and car shield only paid 256.00. The second vehicle had service in the amount of 724.00 and car shield only covered 225.00 of this repair. My policy had a 100.00 deductible. Car shield does not live up to the advertisements. Very disappointed. Cancelled my coverage and I have nothing nice to say about car shield.

Electrical Information for my car when I have my maintenance man to check it out next week when I have my car checked out. The operator answered my questions to have him to call if I need support from Car Shield.

Great customer service. I was very pleased with the service that I received. The staff was professional, helpful and courteous. They were very knowledgeable about their product that they were selling. I was very satisfied. I will be returning to conduct business with you in the near future.

Online car sale that help also help in a time like this. I will tell my friends about CarShield and let him know that they need get it before it's too late. They do need it. It's a good thing to have and I thank CarShield for being there when people need them.

For 03 Mercedes Benz. After difficult time finding a repair facility it finally worked out well with cooperation with all parties, including your company Small mt. town has limited service centers for this vehicle!

My 2013 Toyota Tundra has at the dealer, Auto National, Fort Myers, Fl since 2/27/21. Has not been repaired, due to CarShield not responding back. I have been in contact with several people from CarShield, have not responded back to me. I have the Diamond Plan. Had to get a rental car. The first week.

I haven't had to use any of my coverage but I'm in love with the monthly price and deductible. I have told all my friends and they say they're going to purchase Carshield. They don't know what they're missing out on.

I’m a new customer and they called me for exact mileage on my car. Agent was very pleasant and documented the information promptly. It was a pleasure speaking with the agent. Thanks again for the follow up. Please feel free to call again if you need anything else.

My wife and I are very satisfied with your customer service. They're very polite and considerate and have all the information of any question that we have to ask and we have no problem with telling our friends and family about this program with CarShield. Thank you for everything. Mark

My chat with the agent was pleasant and informative, but it turns out I am unsatisfied with my policy and the conversation I had with the sales person it was misleading as is the TV commercials. You don't cover repairs like regular maintenance, and brake jobs. When I purchased policy, I believed that was covered.

I was told my VISA denied your charge and I provided another card number. Your representative was very helpful answering all my questions and explaining everything I needed to do. He was courteous and timely in securing any information I needed.

Very happy. Did not disappoint. Just wish the period from vehicle goes in to repair when finished was a bit more quick. Customer service kept told me the same thing over and over. Adjuster took a couple days to call but honestly was very happy with the service. Quick I have to say and everybody on the phone was very helpful. Thank you guys.

Dealt with customer service at least eight times to resolve this issue. Took too many tries to get odometer reading adjusted. Many of customer service representatives gave mi guided information. Finally this is resolved and I am hopeful there will be no need for further issues.

My previous request which was two months ago was never entered, and this customer service representative took care of everything as it should have been initially. Great job! I would recommend Car Shield without any reservations. Car Shield has the best coverage for the money.

We are new with Car Shield going on 3 months now. The customer service people are so nice, kind & very knowledgeable! Like I said we haven't had you very long but my husband & I are very happy that we got accepted. Thanks Car Shield!

The guy I spoke with originally who was Lewis was very patient and polite with me compared to Megan I just spoke to after I got an email from Car Shield about my actual mileage on my car. I think they should be compared to each other.

CarShield was great. Sent a tow to us in a timely manner and at very low cost to me. The tow truck driver was friendly, courteous and professional. Got my car to its intended destination safely and quickly. I love CarShield.

I was to get discounted on a service and Car Shield was nice enough to lower my monthly payment. I was grateful for the for time of my policy. Courtesy of customer relations overall was great and their understanding!!

Made a claim over a week ago and I can’t get any answers about my car that is covered under the warranty! I’m losing money every day. Don’t know if you’re trying to get out of fixing my car but the parts that need repair is under the warranty that I have with you. Could someone call me back at **?

I looked up CarShield on Google and called a the number that was not CarShield. The person at the other end of the phone had nothing good to say about CarShield and scared the heck out of me!! I hung up and found the right number. The CarShield rep. put my mind at ease and I proceeded with my claim, which was easy and painless!

When I signed up didn't have cash on hand so I set payment up for payday and it went through just as planned have not needed yet but its there when I need it after grace period so I thank the person answering the phone was very helpful.

I no longer have this contract. I replaced it with another contract that better suits my needs. My time horizon is 5-6 years, so the long term continuous coverage in Car Shield is less important than the five-year cost. During the sales process, I was a bit annoyed that it took three offers from the sales associate to get to the best price for my vehicle.

I asked for my payment to be taken out of my bank account on 2-26-2021 and there was no problem with that and the representative set it up and it was done on 2-26-2-21. I hope I never have to use it but I know if I do that everything will be took care of.

I havent had any problems, I believe I need to update my billing info. I keep forgetting. I'll find out more how good they are whenever. I need service done on my vehicle. I'll be in touch so I can update info to them.

It’s been six weeks now and nothing done to update my mileage for my account. They suck!!!! I’ve called and talk to 15 different people. I’ve sent numerous emails and nothings done yet after six weeks. This is a big joke this company.

I've dealt with Carshield among many other aftermarket car warranties. They are not worth the hassle, being a service technician and advisor they will find any possible way to get out of paying for claims. The worst I have seen was an engine claim denial due to sludge build up. The customer recently purchased the vehicle and had done an oil change per their contract but the claim was denied due to sludge build up, I can understand that, however the history of the car from the previous owners has nothing to do with the new owner and the new owner should not be punished or ripped off due to the previous owners neglect.

I recently purchased coverage from CarShield. My vehicle's cluster module went out after 20 days and over 500 miles. My speedometer, gas gauge, odometer and rpm stopped working. This is a safety issue. If I have no idea how fast I am driving or how much fuel I have then this should be fixed and covered right? I called to see what steps did I need to do and if my coverage covered. Because if not, I wanted to cancel my account. They had already drafted my account on the 30th day. They counted the day I called and got service which was late at night and I was not going to be driving. I read over my contract and seen that electrical was not covered. I called to cancel. They then lowered my rate because they could not reimburse me. I agreed. But then called back to cancel the service because it was pointless..

I lost two days pay waiting on your adjusters to okay my claim to have my car repaired. I feel like it shouldn't take 2 days to approve a claim. If somehow CarShield can improve on that aspect of your coverage it would be wonderful to me. Thank you.

Everyone was polite and helpful. I will recommend this to family and friends. I'm happy with all they would take care if my car will be in default. My payment will only be $100.00 out of pocket. Happy how all agents were knowledgeable.

Kept requesting documents that already Been submitted or I would call just to be put on hold for thirty min then hang up. Not only did CarShield waste my time... waste my money paying for something that didn’t follow through with what they were advertising.

My experience with CarShield has been good so far, but it's really too soon to say. I was pleased with my interaction with your representative named Tanesha. Once I receive your booklet and have a chance to read it over, I'll be in a better position to talk about my experience.

Took you 3 weeks, 25 phone calls for you people to see if you could fix it, LAZY, SLOW, not doing his job. FIRE HIM!!! You people are testing my patience. All I got was the run around and a ** story. You failed the service, and timely repair.

No one inform me about anything via email or by phone. Of course if I call Car Shield or the car repair place (AAA-Auto Care Plus). My car is still in the shop and it has been there for three weeks. Still not repaired.

Purchased a contract with Car Shield based on your promise announced in your commercials. BUT reality was unclear. Didn't realize you would ONLY pay for repairs, and I would have to pay unforeseeable out-of-pocket labor costs, PLUS find a qualified car repair shop that accepts Car Shield first. My husband and I are very busy, but this method doubles our workload. (We live in an area with limited qualified car shops.)

I had Car warranty from one other companies On one of my other cars. They refused to pay a claim because it was fair wear and tear. You know normal driving. So I would recommend Car Shield to everybody. With car shield there is no contract If you want to cancel. The other companies want a contract. If you want to cancel it takes an act of Congress to do it.

I have the Diamond W Elite warranty. I have a booklet that explains all the parts that are covered. I have a repair on a covered part that has not bee negated by any of the listed exclusions. The repair facility has been waiting for literally WEEKS for CarShield to approve the repair. They are forcing me and the shop to jump through hoops in the hopes that we will give up and they will not have to do what they are contractually obligated to do. I had really high hopes when the sign up process was so easy, but now cannot imagine how I could be more disappointed in their service. Having my car in pieces for weeks while they play games is completely unacceptable. Would NOT recommend.

During the sales call, I was lead to believe that the entire drivetrain including the clutch was covered. A year or so later, my clutch starts slipping and I call and I'm told it's covered. Then I take it to my mechanic and he is told it is not covered. I am refunded one month's fee. I would NEVER do this again. I feel completely ripped off. I was told that extended warranties were a rip off. My fault for not listening.

In short, I called to make a payment. I talked to 2 different people. I made my payment over the phone. This was Thursday the 18th. I was told I would get my receipt via email. It never came. I called the next day and was told they would mail it via the USPS. It never came. I called MEPCO. They referred me back to the Car Shield customer service. I didn't call them but the bottom line is I never received my receipt. Very poor customer service.

Just more contact would be nice. My car has been in the shop for a couple of weeks and then inspector just came out today. I just would like to have my vehicle back because I'm at this point in my 3rd week of renting a vehicle to get back and forth.

Very good experience dealing with Alexis regarding the cost of my program and other key points. She was very prompt and courteous when we were chatting. She sounded very professional and was courteous to me an ole buzzard who has retired.

I'm a new customer as of February 19th however, I had not received my contract information via email. Carlos was very helpful in resending my contract to a new email address as well as requested a paper copy be sent to my home address. Additionally, he confirmed my contact information was correct and the email address updated. Thanks for your assistance.

I had my coverage for just over a month and of course my engine light came on. No big deal I thought, probably just a loose gas cap. Was I wrong!! It turned out to be my transmission, and the cost was thousands. CarShield came through and my cost was 100 deductible and part of my car rental as they did have a "cap" on the amount they would pay. I would definitely recommend these guys should you need after market coverage.

Wasn't quite what we expected as far as coverage, car rental etc. We have nothing else to write, it was just a back and forth, back and forth conversation in getting our car fixed. What did you pay on the car rental? It took three days.

We had a great experience and we thank you for being there for all of us. We will give all friends a fine recommendation. Please teach other business how to act. We would have a better world to live in. Thank you again. Donald.

I paid $79.99 a month for 10 months. I brought my car in for repairs and CarShield covered nothing. It is a worthless warranty. I never received the policy and finally got it in the mail after I cancelled and it covers nothing. Very disappointed. I barely am surviving financially so losing $800 really hurts. I had to get a loan to pay the $4500 auto repair bill.

Great customer service. Great price and gave me peace of mind when at home or traveling. The person I talked to answered all my questions and gave me information I didn't think of. I will definitely be telling others about your company and great customer service. Thanks.

Lisa in your Customer Service was very helpful and polite. I was not pleased at all with the first person I spoke with. It was upsetting to see all the bad reviews and then to speak with someone that made me feel I was being interrogated and treated so rude.

I began having engine problems and I took my vehicle to Audi for diagnostics. Audi has a TSP method that is used to discover mechanical issues. Carshield isn’t accepting the TSP test results presented by Audi El Paso. This TSP method is well known throughout the industry and is very effective. We live in an age of technology and the methods used by these technologies are very accurate and are designed to save time and money. Carshield wants to have the entire engine removed just to get a visual of the results already proven by a more advanced TSP method. And all this to be done at the cost of the customer, wow such great customer service this is. With this being said. I’m a disabled veteran with a spouse on Active duty. I would expect better service and cooperation at least for those who have and really do provide a “SHIELD".

It was smooth but I would’ve liked it more if I didn’t have to pay $300 of my own money to fix my car. Seems like I should have paid 100 and been done. Since I’ve have the cover for so long and paid so much into it and this is my first claim. If I saved 150 a month and insured myself that way it would be cheaper.

I had to change my auto pay card # due to fraudulent activity in my bank account. Young lady was very helpful and knowledgeable. Took my information in a matter of a few minutes. Representative was very nice and pleasant to talk to.

Any time I took my vehicle to get fix nothing cover. I’m getting tire of this situation. I call they said to please send in my papers work. If you guys can reimburse here I sending in the Paper work.

Updated on 04/09/2021: Car Shield is a scam. You buy your warranty from Car Shield but when you need your car fixed you deal with American Auto Shield. They are hard to get in touch. They give you little information. My truck was in the repair shop for 3 1/2 weeks. The shop had to call American 10 times half the time leaving messages. I personally had to call American Shield 20 times. I have a record of the calls to American Shield. American Shield called me once.

My car is having issues with transmission which is cover in my contract. It’s been nearly two weeks in shop and no accountability on CarShield addressing the issues. Instead I’m getting the run around. I feel as though CarShield is a scam and I’m about ready to report this because they’re not honoring the contract. Nobody communicating but myself and getting the same story/lies..

I was told that you guys would cover my serpentine belt as well as the tensioner.... It was all lies. Please make sure that customer service, knows what they are talking about before giving you false information....I was left to pay for my or car services. Thanks. Got nothing!!!

Overall experience was positive. A little slow approving my motorcycle repair, but I attributed that to the person not fully understanding motorcycle repairs. But he did eventually approved my claim. At this point in my dealings with Carshield, I would recommend the service to family and friends.

I’ve been with CarShield since May 2020, my car broke down on Nov 9th and till this day my car is still sitting at Aamco waiting for Car Shield to do their job. The Manager of Aamco as well as myself have been attempting numerous of times and left numerous of voicemails. Haven’t heard from him since. I received a call from Car Shield saying my part (engine) was four days out but guess what, that was two weeks ago. So I’m seeking for an attorney for this matter because it’s ridiculous how this is going on. It’s been over 3 months of walking to and from work. I don’t blame Aamco for not wanting to work with them in this region. I wouldn’t advise anyone to go through what I’m going through.

Wanted to use non factory parts - had to go around and around with them - the car dealership even had to get involved and had trouble with them. Finally after much negotiating the car dealership was able to use the factory part but we had to pay for the difference. I would not recommend CarShield to anyone as they never disclosed that they provide refurbished parts. It is simply not full disclosure and I repeat it's not what we were told when we signed up. Not worth the time and trouble.

Your customer service reps were very good. Maybe I need a better explanation of what you cover or you all give the clients a list of these vendors who honor the prices and what's set forth in your policies. I was told $165 by you but wasn't told the things that weren't covered. The shop that has my car is telling me $915. Granted the dealership can be higher but it needs to be a better setup. I'm not sure if I'll keep CarShield.

I joined Car Shield thru my friends to say what a great company you are. I become a member and when my car broke down Car Shield denied my claim. The claim adjuster Josh never returned my calls. Poor customer service. I liked Car Shield but not now. Now my friends are questioning your company.

Latter part of January I had to change bank account and found you had my auto listed as 2012 as you had wrong EIN number by one letter and you had the wrong mileage. I sent all I was asked for at that time to correct this problem then on 2/5 our car had a problem and we took it to the shop. On 2/8 we took our paperwork to the shop for them to call for repair. Well they called me and said we were still listed as 2012. It took almost all day to get this corrected and when the inspector finally looked at the car on 2/11 here it is 2/14 and we still have not heard any word on the outcome. Now the longer you take to cover the problem the more I feel maybe I picked the wrong car warranty company. Please address this issue as soon as possible. I will be calling again (4th time) Monday 2/15 to get an update.

I am at the beginning phase of the repair. The claim representative has not yet evaluated the vehicle yet in the shop. The mechanic mentioned about a "deposit" but after speaking with a customer service representative I will not comply.

The driver side controls for windows, locks & doors stopped working. My mechanic put in a request regarding the work and it was completely covered by CarShield. I am very satisfied with all aspects with my experience. Highly recommended by me to family and friends.

CarShield is great and l will tell my friends and family about them. And also l will be with CarShield for a long time. My wife love them very much too, And also my daughter do too, And my uncle in Brown Summit. Have car's coverage with CarShield too. Love them. Thanks very much!!!

When we called the Agent was very respectful and very helpful. We believe this is the best insurance we could buy. He went through everything involved in this policy. He was very informative. We received our plan right away so we could make a copy and be able to see exactly what we bought. Very impressed. Thank you, Sandra and Garry **

We are very impressed with the CarShield; however our Dealership doesn’t accept third party, so we have extended our warranty with our dealership. Other than being accidentally misled that all dealerships accepted CarShield, it would have been nice. Everyone we have spoken with since we discovered that it isn’t for our Car, has been very nice. When I receive my refunded payment and down payment, I will definitely give CarShield 5 stars.

My warranty on my car ran out and I was nervous about something happening so I looked into extended warranties. I was pretty skeptical but CarShield has been absolutely amazing. I have only been a customer for 6 months and 3 months ago they paid $1308.20 to replace the transfer case in my 2013 Cadillac SRX with no fight or hassle, it was so easy. I also used the included roadside assistance a couple of months ago when I slid off the road and had to be winched out. They paid 100% of the fee for the fee immediately, I didn't have to pay first and wait for reimbursement. I honestly don't know what I would have done without this coverage. If you are on the fence or feeling skeptical take the leap, you will not regret it!

Even though engine won’t operate with this, they said it wasn’t covered and I had to pay. Scammers. Don’t waste your money on these crooks, 880 dollars to get engine repaired and I thought I had a warranty.

No complains whatsoever! I am completely satisfied customer! And don’t have Any problem recommending Car Shield! Car Shield is one of the best decisions I’ve ever made concerning future problems that could arise with My car! Every representative that has helped me throughout my experience were polite and efficient!

I haven't used the service yet. But any questions have been answered politely. If anything goes wrong with one of my vehicles, I will be able to let you know how good the coverage is. But as far as being friendly, they've been great.

We purchased CarShield for two of our vehicles in the past 8 months, and had one claim on one of the vehicles prior to selling the car. The claim was paid quickly and the "team" at Car Shield were responsive and professional. We were able to use a trusted neighborhood repair shop, which was a bonus, as well!

Placed an order for Car Shield. The associate was knowledgeable, professional, and people friendly. What Questions I had were explained. I felt very reassuring that I had made the right choice to purchase Car Shield. I am positive when something happens to my vehicle, that I can be reassured that Services will be rendered.

Everything went great. No problem. Work was excellent and I appreciate Car Shield. Take care of my repairs that was need on my car. Excellent service. No complaints. Very satisfied. All repaired car run great. Very happy with service.

I researched car warranty programs and went with CarShield after reviewing coverage, deductibles and other reviews. Watch out. My turbo went out and they only covered 1/2 of the $4,500 costs. Their coverage for the engine and drivetrain doesn't cover everything despite what is in writing.

Breanna and Kelsi at American Auto Shield helped me get info to process my claim. Kianna and CarShield got me a new claims adjuster after being ignored. I want to Thank All these ladies for helping me and explaining so much. An email has been sent w all records needed. Thank you so much.

My car broke down. It cost me $780 for coil packs on 6 cylinders. Not covered by CarShield. My car broke down. Short on the wiring $465. Not covered by carshield. I paid $150 a month for full coverage. $1800 each year for coverage and nothing was paid for by car shield. Transmission went out at 180000 miles. Not covered by car shield.

I should be able to do add on and I thought that you guys over covers everything well. I just needed a 02 censor and Honda called Carshield and they were told that what my car coverage doesn't pay for that.

I called to see steps needed to get my transmission replaced. The customer service representative was very helpful. Now I hope the Claims administrator is as helpful. I will be calling them at this time and hope to get the same excellent service.

Was initially thinking about this program for some time. Was thinking my car may be too old and mileage just over 100k. Was I surprised to find out I could get coverage with the gold plan that would cover all major items and labor. And I was given a deductible of only $100. Now I really have peace of mind when I have to go out for food errands.

Some confusion with exactly what I have covered as when I set it up, some things not explained; I do not have a packet of info from Car Shield nor a card to keep in my wallet for reference. In a panic I did not know I had to call for authorization prior to getting car towed.

I have not had any experience with Car Shield outside of my enrollment in the latter part of January, 2021. The Service Rep did a good job explaining things once I let him know I needed him to do for me. I am having a contract sent to my door for reference and to carry in vehicle. There are too many different telephone numbers to call for different matters. The company should give a card to customers, instead of relying solely on the phone.

I needed instructions on how to file my very first claim. It was difficult finding the correct department to talk to. Customer service at my mechanics shop says CarShield is difficult to reach on the telephone to file claim.

Very pleasant young lady helped me and provided me the information and resolution I needed. I would recommend to anyone needing a car warranty. It did not help me since the vehicle already had a warranty when I purchased it,. It was under the manufacturer's warranty yet. I would recommend Carshield to most people. If only they would get rid of the Ice T dude who is a Trump supporter.

I am very satisfied with the Car Shield team, in how they work with the dealers, I didn't have to do a thing, everything was taken care of. Thank You so much for all your help. I appreciate the quality of the work that was done. And the fact that they gave me a courtesy car to use to continue to work.

I did not have a hard time with CarShield! I am sure CarShield will work out fine. I trust the name. I have heard about how well this company is. I do not have to say or type more. Try it for yourself!

Awesome. Kudos to Sierra. Her Customer Service skills were exemplary!!! She literally made my day. All my questions were answered with friendly and knowledgeable responses. This is my first claim, and I'm hoping that when it's time to pick my car up, it will be as pleasant as my call.

Car Shield was quick in taking care of getting my van repaired. It is very comforting to know I don't have to panic when something goes wrong. The cost of getting Car Shield is reasonable and I can afford it.

I am trying to get to look at my policy... I once again haven't been able to even see my policy yet! When I spoke with the agents they were very professional and very helpful! I have absolutely nothing against them. DON'T LIKE THIS POLICY!

The dealership took care of everything. I was not involved in the initiation of service but was thankful I had such good coverage. I would recommend Carshield to anyone. The repairs were done well and I have no complaints.

Achieved a COVID-19 extension and reduction in rate. Reduced my rate from $99 to $69 and extended my February 5th payment to March 1st. Another payment will be due March 5th to catch up. I thought I would have to cancel my policy, but this allowed me to keep my policy.

The customer service person that I had contact with very helpful, and knowledgeable as to what I needed to do for my accounts, and it was very pleasant to work with her. If this lady ever needs a recommendation for anything call me.

I had a pleasant experience. Everyone was pleasant and helpful. I appreciated everyone making sure I understood everything. If I had a question I was sent to someone who could help me. I am glad I was able to get this coverage. We are on a fixed income so major repairs are very hard to cover.

I'm writing to you to let you know about the superb experience I had with you all. Please, keep up with this great work you all display and continue to excel with this exceptional service...This is a excellent example of a leader in the field in service to the American people.

Kimberly was extremely helpful following my call about canceling my service. She was able to provide a major discount on service. So far, Car Shield appears to be a great value and I am glad to retain coverage at least for the time being.

Internal failure. The door lock was making noise and had to be replaced. I did not know if this was covered so I contacted the office and was told that it was covered. I went to the garage in Opelousas and was told that I could get the work done within 48 hours. I took the vehicle in and work was completed within 60 minutes. I was told that I was going to save money doing this so I did it. I must admit that I am very satisfied.

Lincoln dealer opened claim on Jan 22, 2021. So far today, Feb 3, 2021, I have had only one call from CarShield to which I responded with the documents they requested on Jan 28.2021. On Feb 2, 2021 I called to determine the status of my claim, spoke with two people and ultimately was told a third person was to review the "part replaced" and I would hear from that person yesterday, which I did not. This vehicle is my only one, I paid the dealer on Jan 27, 2021 for the car repair to get my vehicle back operational and to me.

I’ll give J my representative who help me today a high 10. He’s an exceptional young man, very honest, very knowledgeable, very professional and very patient with me. He (Jay) answered every question I had for hi, thanks J. Please be and stay safe. Have a blessed day.

They always aim to get customers the greatest affordable rates. They are committed to making sure customers are satisfied with their coverage and policies. I will be staying with this company for a very long time..and hope that others will choose CarShield.

The conversation and description of products was well explained and easy to follow. I wish that the products provided were a little less expensive but the cost is understandable. Overall, I was extremely satisfied with the experience and it moved along with ease.

Your Representative was very Friendly and helpful. Thank you so much. I am very happy and I don’t have anything Else. I am very happy with CarShield and I will recommend to my family and friends and that’s all.

Stephanie **

First time calling. The promptness and great customer servicing and the ease of understanding was fantastic. Looking forward to seeing how well my Silver Coverage Plan comes into play when needed. Can not comment on how well the coverage works. I signed on in January.

I call for my car to be tow to a shop today. I talked with a young lady. Sorry I don't remember her name but she was really nice and helpful to me. She found me a tow within a hour of my call. Thank you CarShield.

Still waiting for your decision on a salvage title too much Chevy 2004 Silverado. I'm just still waiting. I'm hopeful that things will work out and we don't have to cancel this policy. I would love to continue my policy so that I can be able to take my vehicle in. Call me and let me know. Thank you.

I'm a college student and I have 2 jobs I need transportation to, but here I am 3 weeks later and they are taking forever to service my car. NOT SATISFIED! I pay just like everyone else. I expect it to be done in a timely fashion. My axle falls right under the gold package which I pay for. I don’t see why it takes 3 weeks to review. And I’ve yet be accepted for my rental I was promised. I’ve in total missed 6 classes and called out of work 3 days. Thanks.

My Transmission was fixed and I'm satisfied with the way CarSheild handled everything. They made sure my 2015 Yukon was handled well and fixed in a timely manner. Thank you guys for jumping right to work and doing a great job.