CarShield Reviews

The sales rep was very cordial and helpful!. Was very cordial and extremely helpful! in arriving at a comfortable and acceptable agreement! I was impressed with the personal treatment! I was glad that I called Car Shield for a quote.

Did not have to wait. Great customer service. The call to CarSheild was very informed. No problem at all. Will recommend a my friends and with me being a senior and a veteran the discounts were wonderful. Thank you. If I had another car without a warranty it would be under CarSheild..

I had a bad driver door switch that the dealer said would take three hours labor to change. The seat was to be removed, upholstery taken apart and the new switch replaced, then the seat put back together and reinstalled. Car Shield (American Auto Shield) said they would only pay for the switch and one hour labor. That I would have to pay for the rest of the labor plus my deductible. After three days of going back and forth with A.A.S. by myself and the dealer A.A.S. said they would pay for the repair. All I would have to pay is the deductible. I was going to drop Car Shield but thought I would give you another chance. I know I am only one person and me dropping you would be no big deal to the company. I just hope in the future your company does some research on how long it takes to do a job and better inform your employees.

I had a question about an Air Door Actuator if it was covered under my policy. The agent explained to me that it was not covered in my policy and he was very nice and helpful and I would refer Car Shield to all my friends and relatives.

A little disappointed because I was told my deductible was $100 by CarShield. Only to find out later by car shield that it was $200. To have to find out this after the fact that makes a little bit difficult and a little bitter to The taste for a customer to know that you're told one thing initially and then later find out that it's like almost like a hidden cost.

Found a payment I could afford and the agent was fantastic. I had to call again today because when my email updated I lost my policy and again I got fantastic service from the agent I spoke to. I got everything and more than I expected and I was totally amazed with the coverage. I asked a few questions and they were answered right away to my total complete satisfaction. I have No complaints and have already recommended Carshield to a neighbor.

Car Shield got lucky the day they hired Vincent **. I was just coming from another that was not honest and did not deserve my business. Vincent was a pleasure to work with, I found him to be an honest agent, while getting the job done. I am a new and very happy Car Shield customer. And yes, I will recommend him to my friends and family.

Car Shield sent my service provider all the parts covered under my contract and my car was fixed to my complete satisfaction. I am thrilled I purchased Car Shield. Might I add that every representative was professional and treated me with utmost respect as a valued customer. This can also be said of American Auto Shield their claims service company.

I felt this was the most spectacular, helpful, courteous and kind customer service representative they got me re-signed up that I have ever experienced. If I had a working for my company I would have her trained and every one of my customer service employees matter fact every one of my employees. Just because of her ability to be able to diffuse the situation make you feel good about it and all the time being jolly and joyous she took a horrible day weather for horrible sick outcome for my medical issues and turned around my entire day that will last me throughout all of next week.

I needed to find a location that takes Car Shield warranties, and she found 2 locations for me in the Little Rock Arkansas area for me. All it took for her was to give me the locations and that is exactly what she did for me. Thank you.

Hello! My experience with Car Shield has been a great one, the first day signing up and customer service was nice. Very professional staff made me feel welcomed and trust worthy to do business with Car Shield. I am looking forward to doing years of business with the company.

Highly recommend if you're considering an extended warranty for your vehicle.

I wasn't sure when my warranty period started. I was having technical issues with my car and I wanted to be sure that I was covered. It was explained to me that my mileage determined when my coverage would start. My technical issue wasn't an emergency so I am able to postpone my repair at a time that is more convenient for me.

I'm worried about y'all not paying the bill because I was talking with a company and they were saying they had a car that has Carshield and the car has been there for 2 months because y'all didn't pay the bill and that's scaring me because I just signed up and I do not want that problem and I already paid for two months so far and I haven't use it yet.

Waiting to obtain my first 500 miles before actually commenting. So far my initial experience is great. The agents that I have spoken with are articulate, compassionate, and they seem to be enjoying working for this company. Compared to other companies that all they do is call claiming that my guarantee for my car has expired and this would be my final warning. One thing I am impressed about CarShield, no cold calling. I trust Ice-T, and the commercials with real live customers. Word of mouth works a lot better, than cold calling I would say. You are actually showing real experiences of customers.

Process to enroll and cancel was efficient and professional. I never had to submit a claim but having the coverage gave me peace of mind should the occasion arise when it would be needed. I recommended it to my friend and it was much appreciated.

Very helpful. Was done in 3 minutes. Your representative was terrific. Would recommend this to all my friends. What a great company. Hopefully you are as good when I need your service. My car is 20 years old and still is in great shape. Only has 96,000 miles on it. I hope it goes for another 100,000 miles thanks to you.

Need to protect car for mechanical problems. We need to make sure everything that is wrong with the car it is important for repair and correct driving order make sure warranty is in good condition shape.

My experience with the customer service associate was very pleasant and she was able to handle my issue quickly and very well. Thank you... She was able to fix my situation and I was very pleased with her actions and the outcome of the final decision... Thank you...

Tricky deal with a dealer here in Midland, can't seem to resolve an electrical issue with my 2011 Jeep Wrangler Sport. Your rep gave me real options, allowing me the option of taking my Jeep to a different dealer and start a new claim. I appreciate her professionalism and advice.

I have never dealt with a company that was so professional in their customer service and I really appreciate it. They got me to the right people, made me feel comfortable about the situation and when I was having problems they were able to solve it and point me in the right direction and it wasn't just one representative that I talked to. It was several and all of them were just as informant and I really do appreciate it.

I have been a Carshield customer for years. Every time something came up on my car, they were reliable and had an easy approval process to get the job done. I am very pleased to be a carshield customer. Everything from claims down to customer service is seamless with them. I definitely recommend this warranty company.

The customer service agent Daniel was very knowledgeable, professional and courteous in helping solve an issue I was having. Would recommend Car Shield to all friends and family. The customer service is excellent and I am very pleased at how I was treated.

I had a question regarding when Car Shield was sending an inspector to evaluate the repair my vehicle needed. It needs a new air conditioning compressor. The Customer Service rep connected me to the correct person to advise me when the inspector would arrive at my mechanic's place of business.

Painless getting the insurance, great service, policy was fully explained, and clarified any questions I had. Set up my payment plan with dates that worked for me, and thank God my car's high mileage was not a issue with them, and they gave me a great price.

Great customer service. The times I have called every agent has been polite and very informative about what is happening and what is taking place with my car care. I have expressed interest and concerns and my questions all have been answered. The most I have a problem with is hold time. I hate hold time with any company. But this company time frame was not long at all. Thank you.

Both ASE certified shops (Weber Chevy -Granite City and Firestone-Fairview Heights) in my community do not accept Car Shield because they did not pay one shop and the other one they wanted the mechanic to put used parts on instead of new parts.

I still can't believe it took over 3 weeks just to get a part ordered for my car, something in this process should change to keep your customer satisfaction rates up. There should be a one call minimum from the adjuster to the client. Also would help to have only a couple of people assigned to an individual case to cut down on the confusion. Thanks for listening.

Customer service was very helpful. The young lady was very nice and explained everything well and got me started back on a new contract. She also told me to feel free to call them back if I had any questions.

Very nice and informative reps every time. I was impressed that all reps have good knowledge of the products available to me and offered discounts and more. Very nice people. I like offers of discounts and being able to change due dates but do not like the auto payment system because I never really know which bank acct. I might use and need to be able to pay from one or the other. Thank you.

I just I want to say thank you for your time and patience, for your help, for the patience to explain everything, for responding back to me or call me back just as you said you would. I just feel so thankful now and I'm not helping no more when it comes to my vehicle and this could have been done without you guys. I love the customer service. I love how the response. I love that helped to search up a mechanic. I just want to say thank you. I'm just a grateful mother. Have a blessed day and please keep up the good work.

I have been in contact with Mepco numerous times. I tried to open an account using my email. I then called them and learned I needed to use my account # and the password I was given on the welcome letter. I still have not been able to open an account. Calling and trying to use recorded message has been challenging. Last time I tried to call, we were disconnected. I give up. I do not even have a written report concerning what coverage I have purchased. I need to get this info.

The time it took to have the solutions was fantastic. The customer service rep was very knowledgeable and was easy to talk to and explain the process, that was happening. This service is way better than your typical warranty repair service.

Hi, I gave 4 stars because, I needed some hoses which I think should be covered, but while that was being done they also told me the other problem was the water pump. The dealer made a call to your service, and it was covered right away. That was a good thing. You are an honest company.

You guys have done right by me so far, not a single complaint, thanks for working for me, appreciate that. I hope I'm treated this well when I do need ya! Lol. I'm looking forward to the future whatever it may hold.

After five attempts to cancel my contract I was finally successful this morning May 1 2021. It would have automatically renewed May 4 2021. Anyway thanks but NO THANKS and I might be going commercial any way! So after reading and reviewing your book I have decided this contract coverage is not for me.

They explained very nicely what my coverage was. Agent very patient. As I had many questions such as what Carshield covered I am very pleased with what you covering. Have nothing else to say. I would recommend to my female friends who don't know how to fix a flat tire.

I just called because I knew I would be needing the type of service that you provide. I had been putting it off because I thought it would be expensive. I decided "pay a little now or pay more later." So I decided to call and it didn't hurt. I got the Diamond coverage.

Both my sale rep. Jason and my Customer service rep. Crystine were very pleasant to work with and very informative. I really enjoyed speaking with Crystine. I will recommend this service to all my family and friends. I was very skeptical about buying a used vehicle. When I learned about your service I called to find out more. You know the old saying if it seems to good to be true it usually is. I was pleasantly surprised I was also comforted by the fact that I am able to use any mechanic that I am comfortable using! As a single mother of five, Thank you again for the peace of mind!

The company rep was very helpful assisting me with info about these questions. Needing to know right steps taken. There were things about car warranty little confuse with. She explain with complete details. Plus if pertain to another dept. Told me how to contact them, will handle.

So far I've had a good experience with Car Shield. I have 2 vehicles that are older that have had a lot of work done to them to keep them running well, and I was informed to check out car shield to have some protection for future repairs. I planned a trip out of town then set up one of my vehicles with coverage to give me a peace of mind on the road.

Just long wait time other than it's good. Only have to call twice but customer service is excellent and good at helping fast thus a very good company to work with and I would recommend it to anyone in need of service.

Thomas was very helpful. Kudos to him. I keep forgetting this is a "mechanical problem coverage" and not body repair. Lord knows I could use a little body repair!!!! Have a great day and great week and stay safe from COVID. Don't forget to wear your masks.

Price, and what is covered with any repairs. That was the key for the sale of the policy. The agent would not give up on sale. She kept at it until she reached the final sale of the product. She was firm and nice at the same time.

Everyone I spoke to from my first call to my last was very friendly and helpful. They knew their products and could answer any question I had. It was so nice to talk to people who obviously knew what they were talking about.

Experience was good. Went through the different phone prompts. Got to where I needed to be. Customer service in claim took it from there. The oil pressure light came on several times while driving so replacement was necessary. The dealership gave necessary information.

Had a question about after market parts clause in the coverage and wanted to make sure if they can’t find them what the deal was. Kenneth was fantastic, honest and had me laughing by end of call. I can tell he really cares!!

Submitted copy of invoice for rental car while my car was in The shop for repairs for ten days. Customer service was courteous and very professional. Very informative and helpful. Hopefully I will hear from AAS very soon. Thank you.

Every single customer service rep that have helped me have always been friendly to me and especially helpful to all my claim questions. This is a very affordable product that is well worth the investment. Overall, I am completely satisfied with CarShield!

You guys replaced my transmission with no questions asked. Got it done. It took a while. Wish there was a shorter time frame for you guy to do things and it wouldn't take as long to get things done but you fixed it. That is all that matters.

Previous VISA Card was compromised and needed to update to new card. When we have a problem that requires a repair we don't always have the option or time to get an authorization for the insurance payment to do the repair. Your plan seems to require the authorization first not being able to submit the invoice at some time after the repair is accomplished. We simply want to have a vehicles repaired and back on the road.

Very professional, and quick. I'm so glad to Car Shield. I had them in the past, when I owned a 2001 Buick Century. I had that Buick for 18 years, thanks to Car Shield. I will continue to stay with Car Shield to the bitter end.

The Representative provided me a "Worry-Free Experience" throughout my interaction today resolving my need for reaching out. She showed her smile across the phone while giving a very professional experience. She was detailed in her explanations and matched my level of experience being adaptive to my ability to understand what was needed to resolve my needs. Thank You!

Hello I'm Bridgette ** currently an American Car Shield Policy holder **. Please see the attached contract that was emailed to me on Mar 17th 2021. I called inquiring on preventive maintenance for free tire rotation and oil change per year several weeks ago. I was told that you didn't offer that type of coverage and I stated, when I purchased the contract it was offered to me. So I requested a copy of my contract, Please see the attached. This is what was emailed to me as my policy I have just requested. I have been paying for a policy for coverage that has no record of existence. I called in just to note I'm taking my car in for an issue which would hopefully speed up the repair time by doing this.

Initially, my mileage was charted incorrectly; which made my vehicle, in the; "waiting process." Although, I sent in photograph, and evidence; the supervisor that I spoke with, indicated whatever is charted; takes relevance, regardless of what I say. My grace period was exceeded, 4-14-21, and I scheduled an appointment; for repair on 4-22-21, which would be my breakdown day. I had to pay ???? $152 for my diagnostic, which was covered; the inaccuracy has made me, switch to Endurance.

I felt the customer service I received was very pleasant and overall my issue was revolve. I felt that the representative didn't want me to be discourage because of lengthy time being put on hold. She did tell couples of times that she know that I am still holding for a response.

Your company actually listen to customers and do great customer service. Every time I call you for a problem I feel like customer service is the number one priority. It makes the customer's day better once they hit good on the different rewards and programs your company offers.

CarShield was great! Will never take back to Sapaugh. Customer service sucks. I had to call them to check the status. They never once return my calls when they had my vehicle. It took them 8 hours to get me a rental vehicle when I drop my truck off. I called them several times that day. They kept telling me they would call me back and never did.

CarShield I heard about this program on TV with my favorite actor ICE T talking about the program and his on cars being in the program and what was covered and if his cars are covered. I wanted my baby covered also and I will be telling my friends and family about the show and what it does for you. Thank you.

It was my first time calling and not knowing what to do or where to start. Each rep I spoke to was friendly and helpful as well as knowledgeable. The service was excellent. I would recommend to all who needs extended service.

Customer service made me feel at ease about signing up. Great coverage looks like no hassle. Great I could take it to dealer and it will get the proper inspection I need. Feel better knowing that I'm covered from head to toe.

Mileage details were called in next day and it is not reflecting in my account. I need someone to fix this issue. I have proof of phone conversations and emails for April 8th and April 9th. Fix the issue and get all five stars.

No problem with the service and I have not used it yet! Hopefully I will not need to but I feel better knowing I have it. I would recommend it to family and friends to have for back up. The price is reasonable!

Initially called to request coverage of Company owned vehicle. Agent spent at least 30 minutes trying to get me an answer. Agent had to query regarding Commercial Vehicle. Checked with Customer Relations to obtain answer. Prompt return call received. Thank you.

So far so good, waiting to hear if you’re going to approve my repair. Everyone I’ve talked to has been very nice. Again waiting to hear if my repair is going to be covered. I am hoping to find out soon so I can get my vehicle back.

I have nothing to say else because everything was taken care of and I am happy with the company. That's it. A sales agent was very helpful, kind and courteous. They help me with all my questions I had and concerns.

Was canceling coverage and Jillian offered discount to help out financially and I told her that I would stay at least another month and would see how things are going financially! I did explain it was due to finances and not because of service!

First of all I just wanted to say that every representative that I spoke with was helpful and knowledgeable about the services that I would receive. Great job. Thank you so much for your help. Have a nice day. I would let family members know about to programs.

I'm In The middle of a claim and it's been a week and a half and still haven't heard anything from the dealership or CarShield so I don't know what's going on with my car so I hope you guys are holding up your end as I am is so it has been a pleasant experience so far.

My dealer said they would no longer accept Car Shield claims due to past problems, so I had to cancel. This was a disappointment. The customer service was great and cancelling was easy. I wish this had not have happened.

I was so pleased with CarShield for taking care of my repairs like they said they would when I purchased the coverage. It’s hard to find that kind of service these days. I have shared my experience with friends and family and will continue to do so. Thank you Car Shield.

Wow, I wouldn’t recommend a single company but CarShield! From the original price I received to the discount I got at the end when I paid off my account. Great customer service and hassle free! Never buy a extended warranty from a dealership. They up charge 300-500%. Thank you CarShield for being so damn amazing!

I have had 4 different car insurance in my life I'm 42. The price is very reasonable. The coverage is exactly what I was looking for at the time. Still use this coverage to this very day. I would recommend this company and the fair price of the coverage. THANK YOU FOR HELPING ME SAVE MONEY.

After five years into a eight year contract I finally got a copy of the contract/policy. I had requested proof of coverage multiple times. Luckily I have never needed the proof as my car has been great. Of course in the five years I have only driven less than 21,000 miles!

Took policy out 12/05/2020. Claim denied because they said I drive for Lyft. I stopped driving for lyft 03/16/2020. I provided prove from lyft that was so. I had not taken lyft stickers off of car. So, very dissatisfied and disappointed.

Downside - takes a bit of time to get the repairs approved since COVID started...leaving you without a vehicle... UPSIDE - Less money out of your pocket. Be sure to read what is included with your warranty as all warranties are not the same. See if there is an end date (average 3 years) or if ongoing monthly coverage as long as you own the vehicle..

Had a previous vehicle with your protection plan company. Your service was great. Enjoyed using you so I signed up when I traded that one in and bought a brand new vehicle. Great job. The company took care of my problems even though it took a little while to finish it off. Loved doing business with you.

Had difficulty finding a service center.. Called to cancel because the places that were close no longer accepted CarShield due to problems getting paid. CarShield gave me other places, so I took my car to one of them. They still have not accepted the claim. Spoke with the service center just now... I was instructed to leave the car with them; tear my AC unit apart, then someone from CarShield will send a representative to check the findings.. "It may be several weeks" before a decision is made! I need my car.. AND, I need payment for the repairs... feels like I have made a very bad choice.. Ads are not always "for real"!

I have the Platinum Plan with CarShield. I gave the shop repairing my car my car on Tuesday April 13th. I didn't know until calling about a claim that carshield has to have a inspector come out and look at everything. I don't under the point if you take it to a ASE certified mechanic. It's Monday and the claim was accepted Saturday. I have 3 kids . One child couldn't attend school because my car was in the shop. Sitting. Carshield only offers a loaner when the work is started and only starting at 4 hours+. Luckily I'm working from home right now but what if I had to get to work?! A week without a car is tough. The job to repair everything is only going to take 5 hours so no point in getting a loaner. Loaners should become available if the carshop has to wait on a an inspection, submit the claim, accept the claim then the shop orders the parts. I thought it would be more accommodating. Price is good and happy my warranty covers a lot of my cost.

I experienced well customer service. That’s why I accepted the quote and price. Had he been pushing then I would have been very discouraged about getting the warranty.. But he was very good at what he sold and didn’t make it seem desperate, he good wording for his sales.

I used to work in "F & I" at auto dealerships, selling lots of service contracts. Best method for demonstrating how good the coverage is is to show the backside of the contract where it shows what's NOT covered as it's easy to get lost w/ all that IS. I requested that Car Shield send me theirs for my review & they refused. No sale! Really poor salesmanship!

My call was handled well and I am pleased with CarShield. I had a claim on a previous car and it was taken care of in a timely manner. Carshield appears to be the best coverage for the money. I really appreciate the monthly payment plan instead of having to pay for the warranty all at one time.

Great customer service, very clear as to what is/isn't covered. Very professional. I'm very satisfied. I hope I never need your coverage, but am very comfortable knowing I'm covered. I looked on internet, checked Car Shield out, was very satisfied with reviews. I researched several companies that had similar coverage, but chose Car Shield based on consumer reviews.

I believe the coverage is the best for the price. I personal look for how extensive the coverage and what the deductible is. Using my criteria I feel this best addresses that. Also many companies limit what is covered within a certain category.

I noticed an oil leak under my car so I called the CarShield number to get information for a repair service in the area where I live. The person I talked with gave me a referral here in my area. There was no need to do service at this time.

Thank you very CarShield customer service Dept. It very helpful. Thank you I think, people need to get the cover from carshield protection cover. It good and very helpful, safe problems, time and money. I will help all my friends about the carshield protection cover. And Recommend them to get it for themselves.

Very professional company and very helpful, they are available 7/24. I’m glad I am a member..I do recommend it to friends. If you’re car or truck is out of service warranty, you need CarShield. It’s more economic the little bit you pay. Then what a service charge would cost you. You owe it to yourself to get Carshield.

You have had my car for way over a week. Nothing is done. Leave messages no return calls. I paid for last month and holding out new payment. Was told a supervisor would call me back. Nothing. You say you are a great company. Hard to believe.

Your employees told me it activated right away w she even said to me if it breaks down in a week I'm covered for repairs. I said to her, "Don't jinx me. I'm not planning for that." Now I drove to St Louis and back stopped at my friends, came back out to it, not working not starting. I do all the maintenance on vehicle. Have receipts to show. It now I'm being denied repairs. I'm having to pay for Uber back and forth to work which is costing me extra money I don't have. I'm working for free. I called about my contract with your company. No one returned my call. I like what your company offers especially due to me being on a fixed income.

They keep sending me letters, but I have had my car for less than a year. This is not what I want to hear. I’m sick and tired of all the mail I get and how much they must be spending to send all this mail.

Due to the waiting period I paid for transmission and axle had to pay out of my pocket after the car was in the shop for 6 months. There's no need for to keep this and I cannot afford this. The CSR Mayne offered to lower my rate and change my auto draft date. This is the only reason I'm consider staying with Car Shield. Maybe this will be beneficial in the future. Thanks and the end.

Did not cover full recommended services. Had to return to shop for further services. Was difficult to receive an answer & approval for the job. Job was finally taken care of, after returning to the shop.. Hope it lasts, Thank You.

Advertised as covering vehicles UP TO 150,000 miles. My vehicle had significantly fewer, clear title, no prior damage or defects. Stellar driving record -- no accidents/no driving offenses. Nonetheless Phone conversation initiated by Cold-Call CarShield Agent declined coverage.

I had a great experience with CarShield especially getting repairs done. The dealership found the issues. Fixed it. All I paid were the deductible. The last company I had warranty through they gave me the runaround never no communication about the coverage or what the warranty covers. It were a headache. I’m glad I found CarShield.

Have my 2011 Dodge Avenger Mainstreet in for repair. Right front door window won't go up and my engine light coming on cylinder #4 bad. Made a claim but The shop that has my car call the claim rep. Talk to him 2 times but not he call him and get a voice mail and get no call back. 4 times he trying to call and I call 3 times. He had 24/48 hours but time ran out. Now I have to take a loan out to get it fix and I have to PAY more to pay the loan off.

My truck started stalling in traffic and suddenly take off. ** The adjuster checked the truck out to find out the problem. I am expecting to hear from the mechanic and adjuster to tell me the findings and how Car Shield will help correct the problem.

Auto repairs can be very expensive. Having Carshield Warranty gives you the coverage you need for those expensive repairs, such as transmission or engine replacement which can cost thousands of dollars. It is especially nice when traveling to know you have peace of mind in case something happens. And this warranty is very reasonably priced.

There was a burning smell coming from under my F-150 Ford truck and I pulled over and called CarShield for towing service. They were very responsive and sent a tow truck of my choosing to pick my truck up and tow it to a nearby mechanic shop in my home town. I was glad for their quick response.

CarShield has been a life saver for us, when it comes to unexpected issues with our cars. We purchased CarShield for our two Mercedes-Benz SUV's and a Corvette. We take very good care of our cars and put very few miles (< 6000/year), but maintenance on these cars can be expensive. We have filed 2 claims on our Mercedes-Benz GL 450 and CarShield has come through every time. Their customer service staff has been excellent to work with and we would definitely recommend CarShield to anyone who has automobiles which can be faced with expensive repairs.

I found it very difficult to reach anybody for filing a claim. Also making a payment in full. No returned emails from request sent. Was only contacted upon my autopay failed and wanting a new form of payment. I have requested another copy of my contract. Has yet to be sent.

Today March 13, 2021 I contacted your customer service department requesting status on my truck which is in the shop currently for a water pump failure. The shop doing the repairs as an authorized manufacturer representative and should be able to handle this simple repair. I was transferred from the initial car care representative to claims department, when I was hung up on and to this point have not been called back. 22 days without my second vehicle we have take it upon ourselves to rent a vehicle in his absence. No rental car was provided from claims department. To be completely clear my truck has been in the shop for 22 days. I would love a phone call giving me status and reasoning why this repair has been taking so long. I have been in contact with the shop when they answer the phone which is very irregular. I’m beginning to question this process. Please call me ** Jorge.

I had a problem with my transmission slipping and took the car to a Chrysler dealership since it is a 2002 Sebring. My car ended up being there for 4 weeks as the rep from Carshield kept putting them off. I had a $100.00 deductible and the dealership charged me almost $400.00 and refused to do any more work on the car. Needless to say I didn't get any reimbursement from car shield and I dropped them like a hot potato. I took it to a local transmission shop that took one day and $129.00 to fix it. By the way I also paid a total of $1000.00 in premiums. What a waste of money.. I would never ever recommend them to anyone!!!

Paid in Full Contract. Their price is the best I have found. Have had them since 10/2020 but haven't had to use them. I keep my vehicle maintained on a schedule. I have the contract so I can have peace of mind in case I need them.

So far the customer service has been great. Every time I call the people are more than willing to help me with my needs. I had called to ask for assistance if there was anything I needed to go with my taxes when I file for the year 2021.

Very satisfied. Always very professional. Claims handled in a timely manner. I have 1 car and a truck. My daughter also called and got coverage for her Mazda suv. She had 1 claim. Was very satisfied with service and professional.

I help my sister in-law to communicate with your claims representative and found out it wasn't the delay at dealership, it was your claims department. And you all still have her vehicle over a month. Your advertisement on television is false. Unless you all correct this I will report you all to Better Business Bureau.

The people who were waiting on me getting mixed messages did not understand what was happening. I was not satisfied with the answers they were giving me. They could not explain or understand what I was saying. I spoke to different people each time and nobody said the same thing.

Customer service Representative was easy to talked to. Answered all my questions and concerns. Treated me like no other with respect and professionalism. The value plan and coverages that I purchased were reasonably affordable. I will definitely recommend all my friends, co-workers and relatives. Thanks!

The value cover gasket on my wife BMW 535 IX. Now I have other after market warranty which never covered what they promised. To my surprise CarShield did what they promised without any hassle. I took my car to the repair shop and my car was repaired and all I have to pay was my deductible. Thanks CarShield.

Their sales staff has been very professional. So far I am pleased. I just got my policy and haven't made any claims, but other reviews showed them to be positive. I am confident that they will continue to provide the great customer service that I have already experienced.

You replaced my transmission with one that has 105,000 from a junkyard. You have no idea of the history or reliability of this transmission. Every mechanic will tell you, used transmissions are NOT reliable! Even your customer service department agrees and stated there’s nothing they can do-it’s company policy.

When I called CarShield I was a little confused but got the answers to my coverage on the car. They were very helpful and very courteous and very thorough. I would definitely recommend this company to anybody looking for way to get coverage. Very good guys. Keep up the good work.

I had to make over a dozen phone calls to get pricing help because your service adjuster didn’t do his job properly to begin with, his lack of experience in estimating labor times per All Data was very low making my out of pocket cost extremely high. Without me being in the business for over 30 years I would have not known this, but once again his lack of experience and his supervisor not overseeing what he is doing wrong and taking advantage of customers is the fault of both parties, I’m very unhappy about this situation my vehicle being down for 3 weeks due to constant phone calls from me finding mistakes concerning this matter. I never received rental during this time And I think I deserve some kind of compensation or customer satisfaction due to frustration and time it took for me to do the job of your employees.

I cannot afford to pay $100 for the next 2 years. My car is in good shape and very well maintained. There is no point to buy maintenance and repair insurance most especially that Honda does not accept warranty from any 3rd party including CarShield.

Car shut down and they were there to tow it within the hour and take it to the shop. Repaired in 2 days and returned it to me. Fixed only had to pay my 100 dollar deductible. Will recommend CarShield to anyone without a warranty.

Haven't had to use them yet but I can say this much is we look around and Carshield was the best in price and covers more than others companies do. They are very friendly and have a good respectable overall coverage.

I just called to see why I was being asked to activate my account when I had done so already. The person who helped me knew immediately that it was a mistake and did not waste my time or hers trying to explain it away.

Waiting on Randy Wise to tear down the engine of my vehicle so CarShield can go and inspect it. It has been close to a month. Would like to know if I could take my car to another dealership or do I have to keep it at the dealership.

The process should be faster to make sure it doesn’t take two weeks to repair something that needs a day or so. The rental cars thing y’all giving up to 40 dollars for 4 days and those days are behind us, you can barely get a car for 50 dollars.

CarShield would not cover Mass Air Flow Sensor, They stated it was an added package and fee.. Even after I have paid over 3 thousand dollars in monthly premiums!! 08 Hyundai Tucson- One hundred twenty three thousand miles. Excellent condition.

I will be looking for a company with full coverage. Heater coils should be covered. Paying $1300 a year should get coverage front to back. Never got a book of what is covered and what is not covered. Thank you. TV ads are misleading.

I filed a claim like a month ago about having my A/C Compressor and any other components needing to be replaced and/or repaired. My mechanic who is ASE certified filed the claim. He has recently contacted me saying he has never had to jump through so many hoops to get this claim resolved and funded so he can begin the repair process. I also went ahead and contacted customer service last week and they told me, that yes they see it has taken really long and don’t know why it has taken so long to get this claim resolved.

I called customer service to complain that I thought my policy covered major car repairs/expenses. It does not -- specifically did not cover replacement of the instrument cluster that must be replaced to get my A/C to work. Your policy of only covering specifically what is listed in policy is faulty in that the customer must know all the parts of a car to figure out what is not covered. In my case a sensor that is in the car to measure outside temperature -- it is faulty and overrides my turning on the A/C because it is determining it is cold outside and I don't need the A/C -- who would ever suspect something was put in the car that would not allow me to turn on the A/C when I wanted it on? How would anyone know to check to see if the policy covers it, when it is illogical to even have it in the car?

I didn't think this would help me, but I took a chance and followed my gut. I'm so glad I got Car Shield. It's the best decision I could have ever made. If anyone is hesitant about getting car shield, so it! It was super easy to file a claim and it got approved quickly.

I had to pay for 1000 dollars for my A.C. and 500 for my windows switch that for some reason with all the money I pay a month they don't cover. And customer service gave me a hard time and said they don't cover my car and I have the gold plan. They suck. Don't use them.

Mechanic who replaced a transmission shifting device claimed it was a mechanical item that failed for my 2007 Chrysler. You claimed it was an electrical part and not covered. I was not aware it was not covered. Cost me > $ 800.00. Not impressed with my first ever claim. No longer own the car.

Tried to use my so-called Gold warranty for a car fan issue but was told that repair was not covered. The warranty indicates that car fan issues are covered. I’ll have to more than $2000.00 out of pocket for this repair.

Customer service rep was friendly and helpful, unfortunately, it took 1.5 hrs for the tow guy to get to me - was quoted 60 min. Not sure if that was a CarShield issue or the tow guy issue. But everyone was friendly and the weather was nice - luckily I wasn't in a rush!

When I was going to cancel because of money issues but Landa, a very nice representative helped figure out a plan. She went out of her way because She didn’t want to know we weren’t covered during this time. I thank her and Car Shield.

Never had a chance to use CarShield but knowing I had it when I needed it was a blessed relief. I would recommend it to everyone. I sold my truck but I have two more vehicles that the warranty will be ending soon and l’ll need carshield for my son's car. Thank you CarSHIELD!

I have had wonderful experiences with Carshield from my first phone call. Thank you for your awesome service! With a start like this, I know my future experiences will be helpful and satisfying to me as a customer. Again "THANK YOU."

The replacement of my waterpump was done professionally, diligently and with little to no cost. There was excellent communication with carshield and The Auto Doctor (My Mechanic Shop) and The Waterpump was installed within a few days. I am very appreciative of Carshield.

Car has been at the shop for 3 weeks. All I'm told is "We're waiting on the adjustor". I call every day and still the process is at a stand still. I've escalate the matter twice. Still nothing. This is the worst experience ever. I should have read the yelp reviews prior to getting CarShield. Lesson learned!!! Next step is contacting the attorney General.

I was quite pleased with the reasonableness of Customer Service representatives and the value that I was made to feel as a client. When I misunderstood the coverage exclusions three separate representatives patiently calmed my frustrations with simply amazing empathy.

Too much runaround to cancel membership. I sold the car. Why should I keep coverage for? It's such a simple process but there was so much calling and runaround and cancelling a service that I do not need. Why????

The representative was very professional and knowledgeable about what I needed to do. She also explained the things I needed to do and provided me with information to get the repair paid for by the warranty coverage. The repair shop was able to follow the guidelines in order to get the warranty to cover the repairs needed.

I have yet to receive any paperwork or contract to prove that I have Car Shield. I have called and spoken with two different people and still have not received anything. I would not even know how to file a claim if I needed to. I need a contract in writing w/ coverage.

Carshield understood my financial dilemma during my trying times, worked to keep me as a valued customer. Service attendant very cooperative and knowledgeable relating to my contract. Whenever I placed a call I was never put on hold for an extended period of time like other companies. I truly recommend giving them your business. You will be just as satisfied as I have been.

One of your representative had made a false promise considering all the money that I have spent and nothing has happened to my vehicle. That's about it. All in all I'm All in all I'm good. So when I think about the whole situation it's just that I don't need car shield anymore

My experience was awesome. I signed up right away. I had another maintenance insurance before CarShield. What changed my mind was the cheaper price. I saved forty dollars. The representative are courtesy and care about your needs. I made the best decision and I would recommend them to family and friends. Thanks CarShield

I've seen first hand the high level of customer service that that you give your customers. Hassle free service at all levels. I'm so glad that I decided to choose CarShield to keep my vehicle running in tip top shape. Thank you

Getting information on how my policy works & what’s covered. This is new for me and I need all the information on what I do when a accident happens. I need all the information I can get. I need all the in and out of the policy. I spoke to the customer service representative & she was a great help. Walked me through the policy. Thanks!

Car Shield worked with dealership. Got my car fix. Thanks Car shield. My rear air was blowing hot air. Now the ac works in the back. It was a 13 hour charge at the dealership. The cost was Over 2,000 and car shield paid it. No problem.

The first customer service representative I spoke to was very informative and patient. However in the evening when I called and became a member. The representative was pushy and I found it to be her normal to interrupt me. I asked her many times to repeat herself. When I was asking questions she continued talking when I was only trying to clarify what I thought I heard.

The people I have been speaking to regarding my transmission have been very resourceful and patient. They know what they are doing and they are very nice to me. I appreciate everyone. Thank you so much for all you have done.

So far so good And when I call they give me good feedback. I also would like to see how long I would take them for my car but it's been a good company since I been with you all thank you an I Hope you all have a good day

Salesman was a very fast talker. He made it sound like pretty much my whole truck was covered. He was talking about better policy. So when I took my truck in to be repaired nothing was covered. So when I called Carshield they said that with my policy these items were not covered. Well according to them at that point my truck was only eligible for the lure gold package which basically doesn't cover nothing mortar transmission the bigger items so it was basically worthless for what an older vehicle needs and all this was all just a fast-talking salesman trying to suck you into buying something. Do not recommend this to anyone.

I wasn't able to load my card for my automatic payment due to being sick. I called them and they took care of it within less than a minute. I didn't even have to give my card number or reenroll for future payments.

The customer rep. was absolutely great! She really helped my family out! I'm very grateful that Car Shield is here for people! Such peace of mind! Eventually, I want to get coverage for my sons! Thank you! Car Shield!!

Young lady that work with me. She really made me feel comfortable. She just went above and beyond to help me. She's great. Without her I'm not sure I would have even stayed with Carshield.. She's making transferring my coverage from one vehicle to the other a lot less painful and her knowledge was fantastic.

They false advertise. When I signed up for CarShield I were told I could take my vehicle to any dealership or automotive shop to be serviced. I told my car to two automotive shops and paid $130 diagnostic fee a total of $260 for them to tell me my car needed to go to the dealership. Call around to all the dealerships in my area only to be told they did not accept CarShield.

Car blew a head gasket. I was told I needed new rebuilt engine. Lynchburg Kia advised me of this. Car Shield told me they would not pay. Had insurance since 2019. Never made a claim. Why am I not covered?

This is my first time, and sounds like a great service... I have a 2013 truck that I love, and hope to maintaining with this Car Shield's warranty...very helpful with details, and I’m looking forward for a great experience. That pretty much sums it up...

Was very easily got my problem solved. Fix the blower motor. Also provided shuttle service to my home and back to the shop. All in all was a great experience. This survey is very precise. Car Shield is very good investment.

Do NOT purchase from this scam company!! They don't actually cover anything! Had a policy for 7-8 months. I recently had a few dash warning lights come on. So thinking I had coverage with this company, I brought my vehicle to one of their recommended mechanic shops. I have about 2k worth of work needed and they will cover NOTHING! Plus I am now the 100 bucks the shop charged me to look at my vehicle for Car Shield for the stuff wrong I already KNEW was wrong!! Only for them to deny everything! SCAM SCAM SCAM!!! Beware!

I called Carshield and the rep was friendly and gave me the info I needed to get a jump. Quickly and efficiently. So grateful I have this coverage. I highly recommend it for your car. If you have a car without an extension on warranty, get Carshield!! It's worth the money.

I was considering cancelling my account because I had not received a copy of my contract. However your employee was very patient and helpful in getting a copy of the contract to me after I was not able to download the contract any other way.

Great dealing with the service rep. Very professional and courteous. Good value for an amazing service. This is a service I would recommend to any old or new car owner worth the investment. Your money is well worth it.. so is your vehicle's life.

Can't find anyone to fix my car that's cover by Car Shield in my area and the ones I did say that I'm still going to have to come outta pocket a couple thousand dollars for work to get done because y'all only cover so much.

I have been with CarShield for over a year now. I have never had any problems with them. I feel bad that I had to cancel my coverage but my SUV was a lemon. I will be contacting them again when I get my new car without any hesitation.

The man I spoke with was very knowledgeable in what was covered and what wasn't.. He also gave me a price then lowered it due to senior discount. I have a 2996 with just over 100,000 miles and still qualified for the Gold Package. With the year of the car and mileage, I expected less that cost more. If you have an older model car, and can't afford car payments, this is the way to go. BTW, everything he said was covered was the same on the contract. This man knows his job!

I was happy to have this coverage, however, this car has been wrecked and was totaled so I no longer need this coverage. We will definitely use your service in the future when and if the need presents itself. Thank you.

Car Shield stands by it word and service 100%. I am very satisfied and pleased. I highly recommend Car shield to be there when needed. My claim was handled in a fast no problem and a fast end to car issue.

My 2011 Dodge Ram 1500 went into shop, shop called. Was given claim # and told Adjuster would call. So I call to status and was told no Adjuster would not call unless he had estimate. Repair shop was not given fax #, so I gave him # I was given and he faxed on 24th. No response as of 3/26. This all started in 3/22.

Carshield is able to cover my car repair without any hassle. Repair shop dealer reported it took some time to process the claim which was a hassle for me to figure out what I needed to do as far as temporary transportation but after claim went through repair shop was able to get it fixed right away.

Very informative. This is all I have to say about the experience, thank you. To writing more is just taking up my time, especially if I don't want to. The agent I spoke to was very surprised to find out that American Auto Shield's BBB rating was NR.

I called CarShield for my issue but I ended up not using it because my insurance covered more of the cost. I do have to admit that the staff that helped me were very good and patient with what they explained.

Brand new customer and I had several questions so I could better understand how to use this product correctly. Jessica was fantastic. So lucky she answered my call and CarShield is lucky to have her on the team. Thanks for listening.

Rental car wasn't available because the job was expected to 1-2 hrs instead of 4hrs! I was carless for 4 days needing to get rides for things scheduled before the breakdown. I thought that was inconsiderate of Carshield to have that as a stipulation. Most car repair shops can't always get to your car the same day!

Expensive coverage for my Honda but I hope if I need you down the road you will be there for me. My Honda has low mileage for its age and I hope everything holds up. But you never know what the future holds. So it is best to get insurance to avoid big bills.

Was given very good and informative advice regarding my coverage that was very helpful. The representative was not only cordial but informative. He was able to explain things in my coverage that was unknown to me. In addition, he forwarded me a copy of my contract which made things easier to understand.

A rental car and fixed my car and all I had to pay was $100 deductible if it's the blower on my air conditioner and fix something else. I can't remember what it was I had to get permission from to three different. It took about a week and a half but I had a rental so that was okay.

I am so grateful to that commercial with Ice-T about CarShield. The response time for a tow was quick, the tow person was courteous and he took my car directly to my mechanic. The repair was done and payment for the repair was just as quick. The only thing left is reimbursement for my car rental, but I will be taking care of that on my day off. This is an awesome company and I would recommend it to everyone.

I was hesitant about getting this coverage for my car. But after having some issues it has proven to be a necessity, the people are very concerned about my situation and ready to help get the issues resolved. The CarShield group overall is a amazing company caring, help with the dealership and pay to get my car fixed with no issues. One of the best decisions I have ever made is to get this coverage, if you don't have a factory warranty you need this coverage to keep your ride on the road.

The lady that helped me was very polite and kind and polite. Couldn't get anyone better. Thank you very much. You was very helpful. The only thing I see that would be helpful is for them to fill out forms instead of calling another number or they call the shop directly

Representatives that I spoke with were kind, helpful and informative. My vehicle had to be towed and the tow service was same day and the driver worked with me on the pick up time due to my being at work. The total job was done in a very timely manner. Thanks

Car Shield was there when I needed help and I appreciate all the help I got from them. I totally recommend this to some of my friends. You're very reason boom payment was awesome for me. It work out for me. Just perfect for me. They took care of me. I took care of them by paying my bill. Thank you car Shield ????

The they also sent a service tech to inspect which made sure that the dealership wasn’t overcharge us. Thank You CarShield; awesome job; I would recommend Car Shield to my whole family and friends, Very satisfy with Car Shield and the job. Thank you??? Much Love for Car Shield.

My transmission was replaced, rental for 9 days and car moves very well. Customer services was reliable and helpful. Access to reach customer service was accessible and helpful. Also waiting for reimbursement for rental cost. Carshield is really true to their words and will recommend a friend.

It would be more helpful and much better convenient to everybody, myself as your customer and to your company, to follow up any phone conversation with a confirmed email message with the subject(s) which was discussed. In my case it was the motor and/or the actuator of the Right side sliding door of my van. Also, the motor and/or the actuator of the third row Right window which opens outwardly. Both, door and Window, won't open immediately upon starting the engine and most of the time it takes more than an hour for the sliding Right door to open.

I have not had an experience with your services as of yet, but you are pushing it! I talked with someone who answered the telephone today, earlier, and they told me to go on line for any information I may need, but it seems like I am going to have to find another way!

I sent copies of a repair bill to you following your representative's instructions. I am still waiting for reply. Hope you can reimburse me for the covered repair even though I paid for it. Please accommodate me. Please! Please, please, please! Thanks, thanks, thanks, thanks.

When I first got Car Shield I was told there would be no problem with repair to a vehicle I just brought from a mom and pop dealership. This car passed all requirements and no issues. The last week it started blowing blue smoke out the tailpipe and I brought to a shop which saying it was gas and oil mixture which causes harmful smells in to cabin of car and my adviser says he not covering repair. That not right.

I love my Car Shield contract. It gives me the insurance I need while driving my 06 VW back and forth to work and other places. This is my first time with CarShield and I'm just relieved that if something goes wrong with my car the deductible is only $100 dollars. Thanks CarShield!

Took my F250 to the shop to get repair but CarShield said the oil cooler wasn't under my warranty. But when I join I ask would it cover all of those thing. Now that I need you all it don't cover my claim. I'm really upset.

You didn’t really do anything but the customer service was great. I just took my jeep to a shop you recommended and I had to paid for so minor things, like filters and they put air in my tires. That’s all.

Thoughtful, to the point, great value, knowledgeable, easy to get in contact with, good coverage, great customer service. I feel a lot better and secure knowing our car is under warranty again. Thanks CarShield!. Car dealer was too expensive. Give them a call, find out for yourself.

As I have not had any trouble with my car at this point and have not had to call on CarShield yet, I cannot honestly give them a rating at this time. If and when that time comes I will be more than happy to give my opinion on their service.

I called into customer service about my problem that just arose and was told the process to take it to repair shop that accepted CARSHIELD WARRANTY. The repair shop called claims to start working on my car and was told my problem not covered under warranty. But customer service told me it was covered when I called in. I still have car problem. I asked for something to show me what's covered. Haven't received it yet. Please cancel my service. Refund me my money. This is a JOKE, SHAM, FRAUD, I will be reporting CAR SHIELD TO THE BBB.

Customer service reps were all very nice! Made it easy to obtain and even got a discount for 3 vehicles! Made it a pleasant transaction for me. Staff was very knowledgeable about your services and your different levels of coverage!

I inquire what are covered on my contract and she explained well. The agent is polite. Answer all my question about what is covered on my contract. Well done. I hope I will not encounter major problems with my vehicle for a long time. The agent is very nice. She knows well about my coverage or what am I entitled. Thank You Teddy **

I called prior to scheduling service and was told problem would be covered, then when dealer called Car Shield, they were told it was NOT covered. I do not care for Customer Service that does NOT know what is really supposed to be covered and what is not. Seriously Considering Cancelling.

You need to stop making commercials. You are over selling a product you can’t support. Nobody wants to sit on the phone for hours with you for a claim just to be turned down. Your agents even comment they can’t keep up with what you are selling. There are much better extended warranties available.

Received a mailing from CarShield discussing available service plans for my 2015 Mercury. Needless to say, I do not own a 2015 Mercury since that brand ceased to exist years earlier. Have to wonder how a company whose sole mission involves service plans for vehicles could be that out of touch with reality or show that level of inattention to detail. Don’t see how I could trust them.

Talk to the agent to receive a copy of my CarShield contract. It is to be sent out by mail. When I clicked on the my email, the contract never came up. So I called in. The customer service rep was very nice and indicated a booklet would be sent out to me.

I called the day before taking our Ford Fusion to the dealership to make sure our problem was covered by our warranty. I was told the purge valve was covered under the engine warranty. Took the car to the Ford dealership and got it fixed and then Carshield told Jordan Ford the problem wasn't covered. I only took it there because I was told it was covered. $640 is what it cost. Terrible.

Called in concerning a car rental because my car is in the shop being repaired. They inform me that I can only have two days which I will have to have it back Sunday not enough hours. The shop has been waiting on you all for the part. Not satisfied.

Car was rough shifting so I took it to AAMCO Transmission and had them do the work on the car. It took a little bit like five six days for them to fix it but CarShield took good care of it and make sure it was paid. I appreciate it very much.

The contact I had was positive and the service being covered is complete, based on discussions with the transmission shop. The problem came as a total surprise, and I am happy that the coverage is as good as advertised. I appreciate it very much.

On 2 Feb 2021, I agreed to take a CarShield Warranty but changed my mind and cancelled on 3 Feb 2021. I was charged for the initial payment and then again on 2 March I was charged for another payment. I called a few days ago and the customer service man said it was a mistake and the amounts would be refunded. I received a credit back for one amount but not the other. I phoned 17 March and Kaycee said the 2nd one was coming in a check. Thank you.