CarShield Reviews

While driving on freeway transmission started slipping, coasted to a stop. Required tow service. Had towed a dealership waiting for response from dealer. Called Car Shield. They said this should be covered under warranty. Backup camera also failed. Car in camera appears inverted or upside down.

My thoughts on CarShield it’s easy simple and overall best customer service I’ve ever received. The representatives understands the needs of your concerns and doesn’t push you to purchase like other companies. I will likely recommend this to family friends and neighbors.

Whenever I have had the need for additional information they have always been responsive! Any questions I have had they have always answered! Any changes I have had to have they handled with care, for my personal preferences! When I have had to call, there was always someone there who answered, I mean a real person, no robots! Carshield is a sound place with their representatives who are pleasant & knowledgeable! Thank you.

The plan that was sold to me is not what I was told it would be. I have had nothing but trouble and I'm a fairly new customer. I'm not happy with you or your services. One more thing your commercials are full of lies and very misleading. I will be calling you tomorrow to discuss matter and find out if I'm still going to be a customer of yours.

Dealership forgot to call CarShield. So they didn't even reimburse me. All they say is refer to section f of the contract. I've called them twice to get a email of the contract. They can't even do that right! Don't waste your money! Like I said I got ** over by them and didn't even get a courteous reach around! They have a really bad reputation no one wants to work with them. They also have pending lawsuits against them.

When I cancel the service person was very helpful. Made sure I wasn't canceling for bad service. Gave Me information about future service if needed.. Said all was done and they closed account. And that I would be welcome back if needed. Thank You.

Please send by email or USPS mail the product and its uses and experiences it encapsulates. I would like to see a folder or binder of this product and all the coverage's spelled out comprehensively and then, I will give CARSHIELD a full survey..

Need a quote for 2020 Ford F150 pickup. The mileage is at 5,223. It is an eco- boost, LX truck. The color is a grayish brown. Bought it brand new in December of 2020. It has not been repaired or have no problems with it.

The lady that recently helped me was very pleasant which I haven't received in the past. I now just need to figure out if this is worth the hassle or do I just Cancel service and look at new car options.

My car is at Aamco and needs a motor. They can’t get in touch with claims dept. Always on hold. I been with you all over a year. Always pay on time, so what’s the problem. I feel really frustrated about my car. I thought I could depend on CarShield.

I am so disappointed with CarShield. The lack of communication and it appears they are looking for reasons not to approve my repair at a reasonable rate for the mechanic. I will try again but last chance then I'm changing companies. I might even go with Endurance extended warranty.

I am waiting for conformation about my transmission problem. The people at Montgomeryville Nissan checked it out and said it needs replacement. Hopefully this will be addressed so I can get back on the road quickly. I need transportation for work.

I was offered a super rate at the diamond level and they looked out for me because I am a Veteran. I would recommend them as a reference for getting or at least see what they can offer. No one size fits all.. That’s a good thing.

Landa (cust. serv. rep.) was very helpful, patient, and made sure I understood what was in my contract.. And regarding the monthly payment plan, it is perfect for my situation. I now have a phone number I can call with any questions or concerns.

Needed roadside service. Was in a very dangerous spot when car broke down. Was not able to reach roadside service. On hold for incredible length of time. Had to call 911 to get service and to get towed out of the dangerous area. Vanessa Car Shield rep was very kind in assisting me and will be refunding my tow bill.

To renew was so easy and fast. I also liked that I did not have to wait for hours to be helped. Each person I talked to was quite helpful. I also liked the call back system, so I didn't have to hold on for a very long time.

You guys was very helpful with explaining everything in full details. I have told so many people about my new coverage on my new truck. New year, new me and new insurance. Thank you guys again for helping me keep my truck insured with the best.

Needed to give information about my vehicle and was treated like an old friend by your service rep it felt like family. I was happy speaking with your representative. She informed me of all of my services and what it entails.

I sold my car and got a new one with 7 year warranty. Love my Car Shield protection while I had it. I always felt safe driving around town or out of state. Thank you Car shield and I'll be telling friends.

Helpful. I was waiting for new visa card. So they could get their payment. Never had to use it but glad I have it. On social security if I had to pay a big repair I wouldn't be able to. Feel better knowing I have it.

Car Shield came through for me, my car broke down, I called immediately, and they towed my car, handled everything. It was the Repair Shop that rip me off. Car Shield did their part. Thanks Car Shield. It was kind of rough and frustrating at first, and I thought things was not going to happen, but Car Shield gave me a peace of mind and told me that everything is going to be okay.

I had to talk with three different individuals to receive accurate information re: coverage on my 2016 Honda CRV. Better training is advised. I was told I only had coverage of 75,000 miles which was quite inaccurate with my diamond policy.

Very professional and knowledgeable staff looking to help in any way they can gave me all the information needed to put my claim in and get a rental car my car is with my mechanic and has been towed to his shop

The Customer Service Rep, Melissa, explained to me the type of coverage I recently got & why it was different from my other vehicle's coverage. She understood my plight & proceeded to find additional coverage for my 2014 Lincoln Nav. L. Now, I feel much comfortable in the coverage(s) I have for both my vehicle(s), 2006 Cadillac Escalade ESV & 2014 Lincoln Navigator L. Thank you Melissa.

Representatives have always been helpful and informative. I sold a vehicle and decided to keep one for future use as I had eye surgery. The one I sold was a 2014 Ford Fusion. and after talking to your representative she talked me into not selling my 2015 Ford F150

It is very reassuring to know that you have coverage. And the fact that it is transferable is great. I also like the options you can have when obtaining the coverage. I also appreciate the low deductible. And the fact that you can be reimbursed if you should ever sell your vehicle.

My representative was smart, witty and extremely friendly, very polite and professional, handled my call as if I was a family member of Carshield. Thank you Mr M.**. Also the response I gotten were on point and to the right place of understanding. Also made sure I was aware of a few options to assure I have the full understanding of how this works

Like I said am very happy that I have Carshield because help me with warranty. If I need help right away send me help to go to a place that insurance for the car get repair right away. Thanks for your service

Just wanted to know how much was owed on the balance of my account and the information about when my Warranty expires. The date and miles also what was the balance if I want to pay it off on full and how many payment were left before pay off

Need something to give business performing work on my card. Send me a booklet to put in my glove box for future use. Will take 3 weeks to send to me. No need for it now but want to be prepared. Very nice customer service representative. Will and have recommend to others.

Cancelling services temporarily due to issues beyond my control. Customer service agents was very understanding and even willing to lower my price in order to help me stay enrolled. I'll definitely be back as soon as my life situation is remedied.

Absolutely professional. No issues. Representative did a good job. Took care of all of my required needs. Could not have done a better job. Have nothing more to report. Don't have anything else to say. Have a happy new year.

They are always very helpful for me never have a problem with the employees that’s work here. They always get me the info I need and help me understand. I will highly recommend Friends and family to Carshield. They are the best.

Customer rep service was awesome and answered all my questions in a timely fashion. Needing information of my coverage and was able to retrieve the information via email. Did not want to show up or make an appointment until guidance was received.

I’d like to thank your company for your hiring practices as well as the people that you hire. The customer service agent by the name of Kimberly was very helpful in making the adjustments to an account I had on one vehicle in transferring it over to a newer vehicle. She was very pleasant talking me through my search for upgrade and I’d like to thank her for all the help that she’s giving me. You guys keep up the great hiring practices.

Phone conversation was answered very promptly. Courteous and helpful and fast service on all my issues were taken care of. I would happily refer friends to your services. Any time I had to get my car looked at it was taken care without any worries.

The service were great And she going help me with my vehicle getting fixed. And where I could take it in Nacogdoches Texas. She going send it email or text messages to me. I hope I can get it fixed soon as possible.

The staff is interested and very informative when it comes to customer concerns. The staff is professional and patient when you have questions concerning your account and what services are provided. I'm more than pleased. The price for my account is also satisfactory. I would recommend CarShield to family and friends.

I hesitated so long about getting Carshield. I went with my first instinct and got Carshield. I have the Platinum coverage. Everything covered, including road side assistance, towing, rental car. My vehicle is a 2006 with over 77,000 miles no warranty. I would be totally insane not to have purchased Carshield.

Vehicle overheated. Steam coming from the engine a loud noise coming from the engine. It was a cold night had wife and grandchildren in POV. Roadside assistance there within the hour. The tow driver was great letting do you know what was going on. Thank you for your help.

This warranty is advertised as you can take it to any shop/dealership and they will take it. Not a single shop or dealership had any interest in working with them. Useless warranty. I want a full refund.

I got all my questions answered with no problem and I like what I was told so I recommend CarShield to everyone. I believe they will make sure their customers are satisfied at all times which is what you want from any company.

I felt pushed into making a decision. The items covered were related too fast. I was not able to pull them up to see if I really needed the coverage. I suggest, for the future that information of coverage be provided on the internet as to what is covered and how to meet the needed amount before you cover. I still am confused.

Customer service was great. I paid off my contract in full over the phone. My truck coverage is great and put me at ease. I hope I never have to use CarShield but happy I have it if I need to. Have a nice day.

My policy was lapsed and they were very good at getting me back on my policy without any setbacks. Carshield is quicker and faster than my Progressive insurance. When I was broke down in Austin I could not even get my policy number from the progressive employees so I called carshield. they didn't need any information from me. They already had it.

It was Great. The customer service lady was really good. She helped me out in and helped me understand what I needed. I won’t mind calling again and talking to the same one. She did a good job and I appreciate all your work.

Its Customer Service job run interference between customers and adjuster. They are put in a bad position; they provided little to no service to contract holders. The coverage is a farce. The contract is written for legal to declare exceptions while adjusters dispense judgements based on false assertions.

Totally awesome. I felt like royalty. It was indeed a great experience. The service representative was amazing in every way possible and the place it recommended for my service to my car which is under contract with them as well treated me like royalty once my car was delivered there by tow truck as I arrived a few minutes before the tow truck.

They let me make a double payment to keep both accounts on track. I'm a very satisfied customer and am extremely pleased that they are there when I need them. When you get a new engine and rack and pinion installed for the plan price, you can't get a better plan from any other warranty company. Even the dealer can't come close to CarShield.

I purchased an extended warranty from CarShield a year ago and recently had issues with my car which required costly maintenance. Car Shield says you can take the car to any certified repair shop and they will take care of things. So I had the car taken to the dealer I bought it from for the work and they stated that they would not work with Car Shield due to bad dealings with them in the past. SO I looked for other repair shops that would do the work and the nearest one was 50 miles away from my home.

Polite & helpful; patient; this was a different experience for us and we are very doubtful of taking on a new quest at this stage of our lives, however, this may be of assistance to us as we go forward.

This has been a very pleasant and informative transaction. Representative was very efficient, thorough, and informative. He got me the price that I could afford, and informed me of all the items of coverage that I will have. Every day I see ads on tv about CarShield, and I am very pleased to be a member of this very popular coverage.

Speaking to the rep was very pleasant and polite. She explained every step that was happening and continued to communicate with myself and her supervisor. She was able to resolve my contract to a better understanding and savings for the next month.

Keith was very helpful & made it easy to sign up. Due to weather, it might take me a while to reach the 500 mile starting point for my policy. I do feel better though, knowing I will be covered for future covered repairs.

Everything was great. It was very easy to enroll in Car Shield. They make you feel safe from breakdowns and auto repairs. When calling car Shield someone answers the phone instead of a machine robot voice. I recommend car Shield.

I would recommend Car Shield to all my friends and family. They are doing a great job. Thank you for helping me with my financial problem. I truly appreciate it. Car Shield is a company that understands their customer's needs. Bless all of you.

Experience was great...Love it. Personalities were awesome in working with me. They took the time to explain to me any questions that I may have had. Attitudes were great. Patient with me oh boy they had it (smile). Thank God for them.

The person that set me up with the coverage kept it real and professional. And when I called to set up a different card to charge, it was quick and easy. You can't bet the price to cover my car anyway else.

I have had nothing but complete satisfaction until I was adding a motorcycle. I talked to about 5 people over a week and got 5 different quotes for same vehicle with same exact mileage. Tried to sign up with Josh at 79 a month and his phone died in middle and never got him back. Quotes were from 69, 79, 89, and 126 a month, then a lady called today with 116 a month. I asked how can I get so many different quotes for same vehicle with same mileage and she flipped out. I hung up on her.

Customer Service very responsive to my questions. Liked when I changed my bank card that you called me & we replaced the new card number within a few minutes. I've paid my policy in full, early. I trust your company. Thank you for exceptional service. Happy New Year.

Had Midas replaced it, Carshield stood by their word, they paid $900.00 total. My truck is a 2010 dodge Ram 4x4 Hemi, They had to remove the dash to get to the condenser that is up under the dash. Generally they took my inside dash and replaced my AC condenser coil.

Carshield representative was very informative and it’s great to have carshield for your vehicle protection because you never know when your car will break down on you and you need help to cover all the repair costs and that gives me that secure feeling so I can sleep better at night

Everyone was very nice and helpful. Thank you all for helping me a nice and polite way. Car Shield has been very nice with us helping us to solve a problem with our payment date on our Kia Sedona. Thanks again for your help. Tammy

Very satisfied with my coverage and plan. So far it's been good to me. Thanks for the opportunity to be part of y'all business. My car went to the shop last week and Carshield sent a wrecker service to pick up my car with in cost to me. Thanks carshield

Great customer service representative. I was held by a outstanding lady who understood me before helping me that way .When she did help me I didn’t take no time but the time that was necessary much appreciate it and we need more people such as her. Thank you

I called to check to see if what I needed would be covered. The young lady who helped me answered my question. She was very friendly and professional. There is not much more that I can say. I received the information I needed.

Jamie the representative was extremely helpful and provided the perfect coverage for my new car purchase and transfer of remaining coverage $ to the new contract. I've dealt with 2 CarShield representatives, one for the Jeep and Jamie for the F150. Both have been outstanding.

I was calling to cancel my membership. However Keyuana provided me with several discounts and I was able to keep this policy. I'm on a very tight budget and having to cut back on everything. Adulting is not easy.

Hi, Hi, I spoke with Mary ** both by chat and by phone. I needed to change my email address and she was very courteous and knowledgeable to assist me. Thank you for hiring great people. Have a great day.

The customer service people are fantastic. The problem with companies these days is it's so hard to talk to a real person. Calling customer service gives u a nervous breakdown trying to get to talk to a real person.

I need to take my car to a shop to have them check out a loud roaring grinding noise while I was driving. When I picked up my car they had put a brand new transmission in it ran new front wheel bearings but the loud grinding noise still persist with no explanation. As far as my service with CarShield was great the mechanic was really nice but I still have a problem with my car and I’m not willing to continue this goose chase and I hate my car now!! ASAP I will trade and get a new car with a factory warranty where I can take it to a mechanic that’s specializes in the vehicle I own and is familiar with it and the time left without a vehicle won’t be a month or better. Trust Carshield to get their part done! But watch who you take your vehicle to!!

I was happy to find an auto shop nearby who also works with CarShield. They were able to get the part and get it fixed. Took a little longer than I would’ve expected, but I was kept in the loop about the delay and I’m happy with the service overall.

Went above & beyond explaining the process of getting my car serviced. They had my car towed to the mechanic & I didn't have to wait all day. Very courteous, efficient, & professional. I was in the hospital & they put me at ease getting things done.

They repaired the heating Actuators on my Chevy Impala. It was they were running off and on 24 hrs a day draining my car battery. I'm glad I had CarShield because I had a opportunity to get this repair done.

Thank you Ryan for your professional service. You made me feel better. I can now know that something being done to help me get back in my car as soon as possible. I can wait a little more patiently after talking to you.

Everything was explained to me and was helpful. The representative was very courteous and helpful. He worked with me to get the best price and product for my car. There was no pressure and the program was explained to my satisfaction.

Representative answered all my questions by explaining in detail the best coverage for me. My experience was made comfortable because the representative took the time to make everything clear to my understanding. I felt no stress or pressure to make any decision. Representative was great salesperson because I felt he had my best interest as a priority as well as selling the product.

Taken care of without difficulty. No problem at the dealership that serviced my car. I will recommend Car Shield to all my friends and family. The representative was very knowledgeable and courteous. Thank you for your service and have a great and awesome day.

The vehicle I have a contract on was hit on 12/23. Heavy hit and possibly totaled. I just needed to know if I can transfer this policy to the replacement vehicle and what was involved with that??? It took me several attempts and about 2 hours for what should have been a relatively quick call.

Great service, extraordinary assistance with account and unbelievable savings just when I needed it the most! These savings come at a time where a budget rebalance is necessary with 2 grandchildren about to be born. I need all the money I can to enjoy these babies, especially when they are small! Thank you Carshield for saving me money and providing great coverage on my vehicles!

I recently purchased CarShield. The authorized phone rep I spoke with, Danny A. was very thorough in explaining everything to me. If I have an opportunity to use CarShield in the future, I will further indulge my comments and experience. So far, the conversations I have had with customer service have been very friendly and professional. I will not be able to comment on Value and Coverage until I have had the opportunity to actually use CarShield.

Car problems. Help with repairs. Maybe the transmission, because the car started to smoking while driving. Thanks for sending me the auto shops in the area that can fix the car. Have had the coverage for a few years and haven't ever used it.

They were great and I would use this company again. Customer service is great. They help with any issue you may have. I would tell people to get Car Shield. I have been with them for over 1 year. Great.

My card on file expired and with the busy holiday season I wasn't able to immediately return the reminder voice-mail I received. I was grateful for the message. When I called today, the representative was able to take my missed payment and update my card information quickly. She was very kind.

The customer service representative was very helpful. She went above and beyond. I couldn't find my policy because I had just recently moved. She found it and had resolved the issue. I wasn't sure when my payments were finished and she found out for me.

It was very pleasant. Very Good customer service. I had an accident which totaled my truck so I had to cancel my coverage. I only had the service for one month, so I’m not sure of the service to be rendered.

My coverage was suppose to cover everything. I have the Premium coverage. But when they were contacted by the Ford dealer they were told it was not covered. I called and was told all systems were covered yet I had to pay the bill to get my truck back.

Took a long time. Adjuster was hassling me. He was unresponsive. Communication was slow. He accused me of driving for Uber. Instead of asking me to verify employment he, asking for pictures of inside of my vehicle. After getting pics he never uploaded or updated file. I had to continuously call. I ultimately had to go above to corporate.

Was a pleasure spending my time and money with this group. Would highly recommend Car Shield family to all with concerns of vehicles care. Very positive and understanding to your concerns and needs. Worked with my garage and kept me informed of what was going on. No surprises.

I loved the price and value, and they have a discount for being a veteran. Top notch customer service. I would definitely recommend them to friends and family. I plan on using them on all of my future vehicles. The peace of mind of having this coverage was an added luxury.

I had submitted a claim that was rejected and not one customer service representative contacted me as to why. That was the least that should have been done. I sent an email concerning the matter and the response that the representative gave me was that a car has more than 5000 parts. Okay and how does that explain why my claim was rejected.

CarShield's Customer Service Representative, DJ:

Angela customer service rep was able to support with all of my issue and setup payment date for me due to my Huntington Bank issues. Cal today was to reschedule payment to another day due to bank is closed for holidays and haven't post direct deposit payroll to my account yet.

It was okay. Customer service did what they could help me. I had a problem with the miscommunication between the different departments. Afterwards, Kisha was a true professional and didn’t want to let me off the phone until I was okay....

I could tell she has been there for a while. Thank you very much.

The company that came to inspect the car repair, did a No Show on the date and time schedule. When the person came out, it only took him 2 seconds to look at the problem, then he go back, write up a very long Dishonest report and submitted it to American Auto Shield.

Everyone got set up the way we needed it. We now have two vehicles under CarShield. We like how easy it is to get set up for a payment plan. This is very helpful. We have not use the claim process yet! And, we hope it is straightforward!

My passenger window would not work. We called Car Shield and the representative was professional and speedy with my coverage. Thank you. Your coverage is greatly appreciated. I would highly recommend the coverage to all my friends. You have saved me a couple thousand dollars over the last year.

Need a copy of contract. She was so helpful, friendly and patient. Stayed on the phone with me and tell I received it. Even helped me look for it in my computer when it didn't come up. She told me where to look so I could locate it to make a copy. Even offered to email it to the shop for me.

Took vehicle to shop. Got a estimate. Dealership called Car Shield. They sent adjuster and ok the repairs. Takes a little time but was easy and no hassle. Would recommend to others. It is what they advertised. I’ve only used once and the dealership did all the work. It is a process but no hassle about the coverage!

Great service. I don't have a problem yet. It good to know that you will be there for me when need. I take good care of vehicles and it shows. I treat them like my babies. Anyone will be glad to have my vehicles look brand new.

Mitch was courteous, knowledgeable, and very professional. He was very understanding and helpful. Car Shield is very fortunate to have a customer service representative with his knowledge and courteous manner. Mitch is an exceptional customer service representative that is pleasant and works very hard to find a solution for the customer.

Very good. Was treated great. Thank you. I like the friendly voice on the other end and the professional help that I receive from staff. If one person can not help me they put me in touch with someone who can. Thank you again for your understanding and great service.

Helpful and pleasant. He knew what he was doing and I felt comfortable talking to him. He explained everything about my package. I would truly appreciate and hope that all your agents are well trained like him. Thank your much. I would recommend you to someone.

Great agent. I cannot drive anymore and do regret your company. I will recommend Car Shield any time, I was very satisfied since I joined Car Shield several years ago. More is that people are very polite dealing on the phone.

I have roadside assistance with my car insurer and I needed to verify that the CarShield coverage would be similar. Found that it is, so I will cancel the rider on my car insurance and save $16 a month. Nice!!

Outstanding customer service,, super nice person, very helpful and kind. Could have not asked for a better experience. Gave me all the info I requested and took her time to explain everything to me. Also gave me info on the nearest shop.

My old credit card was no longer valid due to a compromise. New card was installed. Your service rep was very friendly. I have felt very secure with the coverage provided by Car Shield since I first enrolled. I recommend Car Shield to many of my friends.

I called twice within 20 minutes and received wonderful assistance from both reps. Very well informed, knowledgeable and courteous with explicit direction on helping to solve my inquiry. Very willing to redirect me to the correct dept. as well as very prompt in emailing all the information that I requested in a very timely timeframe.

I was very satisfied with the response time in answering the telephone to assist me with changing my banking information. The representative was very courteous. I often have to wait for almost an hour for someone to answer the telephone when I call other places.

Had my purse stolen with all my credit cards so had to make other arrangements for your payment. Customer service was very kind and professional. Thank you Carshield for always being there, that’s makes one. Thing I don’t have to worry about.

Needed a new thermostat on my 2012 Mini Countryman. I did have coverage for cooling system. I highly disagree that a thermostat is not part of the cooling system. A thermostat is what determines the workings of cooling systems in any car.

Service was good and helpful from beginning to claim... I assisted with kindness and concern. Everything required of me was patiently and thoroughly explained. Communication with the shop was likewise done professionally with politeness and patience. The entire experience left me with a sound sense of security.

Wanted inspection of 400.00 repair like who the hell gonna lie about 400.00 repair and paying this so called company every month. Really I won't deal with this no longer. You're cancelled. Will let report to bbb about this scam of a co.

2) I tried to cancel and they delayed for several days, causing the next month's charge to go through, and even after cancelling on the day the charge went through they noted "they said I can't reverse the charge on that." DON'T use them, there's a reason they have a "F" rating.

Everything was completed quickly without any mistakes. The representative for Car Shield was very helpful as well as polite. I was assured that this is the best policy for me and I definitely feel like it is especially right now because I’m on a financial budget.

Call to customer service was quickly answered and I was quickly routed to appropriate CSR. She verified my information and updated my payment method in less than five minutes. Great service. Could not be more satisfied. Hope it goes as well if I ever have to file a claim.

Mitch was very helpful, and I really appreciate him getting my problem solved. I appreciate Car Shield and I know they will be there when I need them. I would definitely recommend them to anyone. I have not had to use Car Shield yet, and I hope I never have to.

A friend told me about your service. She had a large problem with her engine. She said that the whole thing was covered and you would have supplied her a car rental, if needed. If I had had a problem that you covered, I would have been happy. My auto mechanic was not pleased that I had CarShield.

Change of card for automatic payments as my previous card was replaced due to fraud on another account used online. This action only took one call to make the change on my account. The agent made it an easy thing to do. She was fast and accurate in handling my requested change.

Incredible and expeditiously. Job well done. Easy to set up a claim. Very helpful when trying to find a mechanic in my area.. Offered me 24 hour roadside service assistance which I didn’t need but was there if I did. No other questions asked. Job just done.

My husband phoned…. Pleasant agent. However, I was. Little disappointed that the faulty passenger seat belt is not covered by Car Shield. My brain tells me the operation could be a dangerous situation since the belt Is so very tight with NO give whatsoever. I cannot even reach the glove box right in front of me.

She was very professional and more than willing to help. She helped clear up some information regarding warranty which was previously covered when I initially signed up. But everything worked out just fine. Overall I was very happy with the service I received.

Was great all around, gave enough information about the process and how to utilize the program. Understood the information and like the coverage the car shield gives you And the freedom to drive wherever I mean need to. if I ever go outside of Texas I know that I’m covered

Needed to use different card for payment. My original card had been hacked and I didn't want to miss a payment. Representative was very knowledgeable. She had problem resolved in very short time. I appreciate employees who know how to resolve problems quickly

So hard to rate before any action is taken. However the tow truck driver delivered the truck to the car repair lot not the truck lot , also listed the driver as owner and contact person. This caused a 4 day delay in locating the truck and starting the inspection. The tow truck sprayed hydraulic oil over the entire length of my 100 yard driveway and left 2 puddles 3' by 6'.

Excellent service. He was very knowledgable and fast with his installation. I would recommend this young man to take of their problems. He cleaned up the area he was working in and didn't leave any trash behind. He did his job very well and was respectful of my time.

Talking with with the manager on the phone was good experience. He seemed to be well trained in whatever field he's in. He had the correct answer to every single question that I had ask of him. Believe me I did ask a slew of questions and he did not put me on hold nor time to go and fetch an answer.

Service was very good. He handled it fast and ask if I needed anything he could help me with! Not much more I can say. It was a very good experience. I will be waiting for my booklet or paperwork to arrive.

The customer service was Great. Have cancelled my coverage because I bought a new car and have the extended warrant through my Dealer Nisson. I only had it for 2 months but I believe the coverage would have been excellent if I needed it.

Inspector took too long to come out and look at my vehicle, adjusters keep asking for things not pertaining to the issues, having the dealership do things that puts cost to the customer not knowing if they are gonna approve the service, once things are done that is requested they still take their time to look at the claim to approve or disapprove it.

The lack of communication is inexcusable. Slow to no response about my claim is extremely at best POOR. You gave a week car rental but DID NOT tell me until I called what I needed to do which was 2 days before my rental was up. The whole communication thing was and continues to be POOR.

Representative was very helpful and gave me the instructions to follow in submitting an email to CS@CarShield.com and I plan to submit today. I did not have any issues with my 2018 GMC Sierra SLT truck, therefore, I never had to file a claim because of a problem. Therefore, I do not have any information to submit that would be a concern in my coverage.

I called 5 Chevy dealers and none of them use Car Shied and they were quoting me 1100.00 to fix my car. I called car shield to cancel my contract. The really nice agent, emailed me a list of approved repair facilities and they can fix my car tomorrow.

My experience has been awesome. The salesperson did not badger me. Everything was well explained and the price is nice for me as I am a senior with a fixed income. The senior plan has a nice price and I can't afford the cost of expensive car repairs. I cannot afford to go without my car. I am grateful that I decided to call in and get a price and I am happy that I did.

My car became disabled on November 26th, 2021 while on the interstate and out of town. Within 2 hours, the vehicle was towed to the Ford dealer for repair. It took the dealer a couple hours to get our vehicle in and diagnose whereas the water pump was bad and in need of replacement. On this same day a claim was processed with CarShield. On 12-02-21 the Carshield appraiser inspected our vehicle at the dealership advising he's have resolved on the 3rd...the next day.

Very nice ladies. Treated me very kindly and with respect and honesty. Have a good holiday and thank you so much. I am always happy with this service and will always recommend you to outhers. Be good and good at it. Yea.

Mitch was very nice on the phone and did a great job in helping me out with my issue! I recommend Car Shield to all of relatives and friends. I will continue to use Car Shield. Thanks for your kind cooperation in assisting me with my problem Mitch. Good job! Mitch is a great asset for Car Shield.

My customer service experience was excellent. The gentleman that helped me was very kind, empathetic, compassionate, well knowledgeable about the policies in a certain situation and he definitely made me feel at ease and comfort. But Car Shield on a whole their coverage isn't that great. Every time something went wrong with my car it seems like it was never covered. I feel like it was a waste of money and definitely didn't give me peace of mind because every time something was wrong with the car I feel like you guys wouldn't cover it but that not to take away from the excellent customer service experience I received.

My Spanish was good. They helped me with a lot of things and I had a bill last year that was $3,500 and I only had to pay $17. That was a big help to get my car back and I really appreciate it and I'm glad I got caught you a great company.

Leila was my service rep today. She is the reason I kept Car Shield today. Had she not helped me I would have cancelled. She should be recognized for her wonderful demeanor and experience. She has my vote all the way. I will always be grateful for her.

Glad I got a warranty on my car. Feeling safe and secure knowing I am fully protected. I am happy to have a company that is taking care of my vehicle when and if I need repairs done. Hopefully I have a while to go with needing repairs but just to know I am covered.

A good experience. Great customer service by a knowledgeable and friendly person. There was a smile in her voice as she assisted me. I can't imagine being without Car Shield. Apparently a great company with a great reputation. I plan to stay with Car Shield.

Shay was exceptional as well as professional. She helped me with the coverage transfer and answered all of my questions. Shay explained the cancellation policy and the new coverages for my vehicle. Car Shield has wonderful associates working for them. I would highly recommend them!

Called to get contract emailed and paper mailed to me and told the lady that my car was making a whining sound and took it to AutoZone and Ben ** the manufacturer and both stated it needed a alternator and will be serviced on the 29 the the soonest they could get it in. I pray it makes it until then. I was very happy with the assistance I received on the phone. She was very kind and polite. Thank you for your service.

Still trying to get it all together but my retailer is on the ball as well as all of Verizon wireless staff. You have the best professional team in the world in my book. Please keep up the the great problem solving and updated ideas.

Ken is very great and he helped me out. Made sure I was taken care of. Also Carshield obviously have helped us multiple times on payments due dates because I've always worked with us so far. Hopefully there's no hiccups in the future. Much appreciative...

I called at request a paper copy of my plan. The young lady that answered the phone was very polite and comply with my request. She said it would arrive in seven to ten days depending on the mail so I thanked her for her assistance and ended the call.

The person that I spoke with handled my situation with clarity and panache. I couldn’t have asked for or described a better person to have helped me. He took my payment, changed my address and everything was great. I didn’t have to explain anything twice which was really helpful.

I just needed to talk to a rep to get some answers and the lady was very informative. The response time was great and to the point on what I needed to understand. Hopefully Everyone has the same experience. Will recommend.