CarShield Reviews

I just called to give the actual mileage on my vehicle as requested by email. My call was answered promptly. The young lady I spoke with was incredibly professional and friendly and thank you. I would deck definitely recommend Car Shield to anybody.

CAR SHIELD has been a pleaser doing business with!! From my first call forward everyone has been very helpful and make you feel great about my decision to do business with them!! They truly care about you, all the way from military support to my current disability!!! I would and will recommend them to all friends and family!!!!

They are so nice on the phone and easy to talk to and they got me the best price for my car and they told me if I need to ask any question to make sure to call and they will answer any question for me.

Called to change my banking and card info. Transaction went smoothly and quickly. Excellent customer representative. Entire transaction took about 5 minutes. I will recommend Car Shield to family and friends. It gives peace of mind especially when the manufacture's warranty has expired.

My a. bank account was short due to an a utility bill. When I called customer service to ask if they can collect on the following week they were happy to accommodate my request. You guys and gals are truly appreciate and I've been recommending you to friends, family, even complete strangers. Thanks.

Unsatisfied with your coverage. I have tried twice for service, but was told it did not cover by my CarShield. I don't want your service for now, if I change my mind later on, I will call but for now please cancel my membership until further notice. I had paid for 3 years of membership. I could pay off what I need on my vehicle by then. I wish it could be cover but it didn't, so please cancel my membership. Thank you for nothing.

We are a fairly new customer and we were getting the billing issue. Automatic payment completed. I think we now have issue settled and the automatic draft from our bank set up for the 287th of the month. We appreciate your help this morning. Thank you very much.

Customer service overall was awesome!! Very help agent.. Roadside is left to be desired. Had to pick up Triple AA as the result of the offer. Hopefully this does not happen if I need something fixed.. I am a huge word of mouth and I did everything to hold my breath the night I broke down on the most busiest highways in CT plus paying a 500$ towing fee. Thank god my dad drove 2 hours to assist.

2015 GMC 3500 service dept was very helpful. Repair work was done at a mechanic shop. I never told the shop to call in advance as to I never received a packet as to instructions. The service help told me how to proceed with the claim. Very helpful.

There was a problem with the good thru date on my Chase Visa credit card. After a few questions from me about the legitimacy of the call and the patience of the caller we resolved the problem. Thank you CarShield.

Activating my service policy. The representative was very pleasant and also took my information. This call was to activate my Car Shield Car Warranty Plan. Her customer service skills are excellent. You can tell from her voice she is happy person. I am looking forward to a long relationship with Car Shield.

My key would not work in my door so I was locked outside of the car. CarShield immediately sent over Pop-A-Lock. Got me right into my car and I was able to bring my vehicle home that same day. Thank you so very much for being so responsive.

A 1200 part was not covered because it was not part of the cooling system?? It’s a sensor that controls the cooling!! What am I paying for if this type of part isn’t covered?? I’m very dissatisfied with this service.

C/S took care of issue. Had duplicate payments when I sold one car and bought another car. They didn't stop billing on old car when I got new car. Your c/s took care right away. ** old Mercedes. ** new Equinox.

Sold my car and do not need this coverage anymore. Will definitely use your company in the future when I need to have car warranty service. Great company, highly recommend to all my friends. Thanks for the peace of mind having your protection.

It was good. I liked the guy I talked to on the phone. It was pretty cool. I would recommend it to my friends if I talk to them. I am satisfied so far with Car Shield. It is pretty cool not having to worry about my car ** up and me having to pay for it.

I wanted to know if Drive Shafts for my 2006 Ford Mustang GT Convertible were covered with my plan. The purpose of my phone call was for information only and the Customer Service Representative was excellent. She was very knowledgeable and polite and answered all my questions. Keep up the good work.

They have a bad reputation. My car door would not open on driver's side they refused to pay. All of dealers say they are terrible. False advertising. I will be leaving soon. Going back to Fidelity. They are a joke. All mechanics say they don’t want to pay.

Thanks to the lady that helped me I was thinking about dropping the service be now I will keep it. I have friends who will join also. Hopefully there will be a better way of doing it in the future .Not going to take my car there again.

Wanted to know was my alternator covered. Wanted to know what did I needed to do. The customer service was so nice. She told me what I needed to do. The car was making a vibrated sound and the car would shake some.

Both Larry ** and Nick could not have been more helpful, knowledgeable or courteous. Every experience we've had with you has been excellent. That's why we keep coming back. Another positive with CarShield is that one is able to speak to a Human being immediately. That's a huge plus in our books.

The representative was very helpful and answered all my questions and made sure everything was great before getting off the phone. I was able to increase coverage and have the price drop to save money as well. I will definitely recommend CarShield to friends and family.

People can not foresee what will cause engine failure nor can they tell what parts or components to fail or not to fail in their vehicles. Percentage wise 85-90% of all engine breakdowns or failures stem from seal and or gasket failure(s). This is the main reason people buy into your service. It is not only a great disappointment to find out your claim has been denied due to unforeseeable or unpredictable circumstances but it also puts people in a tremendous financial burden (especially with everyone trying to recover from the economic effects the COVID-19 pandemic has put on the nation at large) to then have to try to pay for a new means of transportation especially those on set incomes such as Social Security which is the situation in my case. I have a daughter who just recently purchased a contract (at my recommendation) and I'm sure she will seriously reconsider her decision to keep her contract as well as inform friends and other family members of my dilemma as will I.

Refuse to pay for repairs to my vehicle because one part that was not covered failed and it caused the covered part to fail. Read the hand book that I was sent and it said that if the covered part failed and caused a non covered part to fail that they will still not cover the parts that were damaged by the covered part. ANYBODY INTERESTED IN A CLASS ACTION!!! Retired police officer and I'm contacting an attorney Monday.

Payment call only. I have not utilize carshield as of yet. You should keep better records of existing customers. Both my son and myself continue to receive customer response letters in the mail. Please stop sending customer response letters to already existing customers.

My monthly auto pay did not get paid because I had to change debit cards due to fraud on my account. Once contacted Car shied understood and set my payment at another date with no extra fees. Thanks for your assistance.

You could not have been nicer and learned that the people I went to did not even look under the car to see if anything else. I found out that they had 3 things they did not fix. I worked with my insurance co. and they helped. Still they messed us above my my rear view mirror. I had to go back three times to get this fixed and they did not and I told them that I would never go back to them.

Customer service has been Very knowledgeable each time, friendly and respectful. All customer care reps seem to truly enjoy their experience with CarShield. Even questions they wasn’t expecting I asked and they were able to respond or spoke with a supervisor in a timely fashion. Thank you CarShield.

A brief pause and quick answer. Well done. 5* service!!! The girl we spoke with was very kind and knowledgeable. I am really impressed with Car Shield. I wish I would had joined sooner. I have been watching the TV commercials for quite some time.

I had estimated mileage and got it corrected. Thank you for handling my problem. You understood what I needed and fixed it right away. I have put off getting Car Shield but my friend told me you are the best, and I only want the best. Thanks a lot.

Car Shield provided peace of mind when the warranty on my car expired and it started having mechanic problems. Claim process was easy and the coverage is comprehensive. Customer Service was professional and gave accurate information. Highly recommend for cars that are out of warranty.

Thanks CarShield for getting my family sedan to a number 1 nearby dealership - where this super exciting pros to locate why my key is not starting up my car. I’m in the process of driving and tagging for use of the family sedan made by Nissan!!! - And I recommend everyone getting this coverage because when I signed up I was replying good ideas - for safety on the road “,- and he seemed to like one of my concepts and it could very well be the revolutionaries of the (Revolutionary’s so to speak of car shield does promote). A-new peace of mind!!

I am needing you to help me find a reportable dealer in Tulsa or Bixby' Ok. I spoke with Annette on MAY 19, 2021 AT 5;10 PM AND SHE SAID SHE WOULD SEND ME A LIST, I am waiting on this information. Regards; Letha.

Called to get the contract number for myself. Needed all the data to use if I had a breakdown - phone number of customer service, and other info to report a problem if one should happen. Also wanted a copy of the contract as I had NOT gotten one after I signed up for the service.

Everything was great. Just wish you could have covered my 1994 Jeep Grand Cherokee Laredo. It is a vehicle I rarely use and just take it to wash and change the oils. It is in good condition and runs great. just needed something for the just in case it breaks doesn't

I call to get information about Carshield. The representative was so knowledgeable and explain anything to me. And I decided to join. You have great coverage and the rates is great also. I would tell all of my friends and family member and coworker to get carshield.

My experience with Car Shield was very efficient and professional. The only reason I cancelled is because I purchased a brand new 2022 vehicle. I will absolutely recommend to others that having Car Shield gives you a peace of mind about your car.

Outstanding job in answering questions concerning coverage on my 2017 Mitsubishi Mirage G4 and the specific work needing done for the vehicle, the tire light remained on and not knowing what wrong, I took it to the dealership who said they work with Car Shield but had problems getting paid so they will hold the vehicle sometimes up to 2 days to received funds, however the customer service rep told to me how they will get paid within 30 minutes after repairs by supplying the invoice to the claims department and provided phone numbers for the dealership to call.

Professional, knowledgeable, friendly. The agent explained everything in detail so I understood all the covered items on this plan. When I asked a question, it was answered directly and to the point. I would recommend CarShield to family and friends. Thank you. NJM

Our first experience wasn't that great. It wasn't all Carshield but they didn't help the situation. 2 weeks without our car. We paid more than the policy did. The reason for my call today was handled expertly though by Kat.

Very professional representatives greatly appreciated for all the knowledge and time they spent making sure that I understood the policies and the prices. I am very pleased with the service thus far! I am going to recommend Car Shield to anyone that will listen to me. That is how much I appreciate this service. To have a peace of mind is a blessing. Patience is a virtue and I admit I spoke to the Representatives at length and they did not seem to mind nor did they attempt to rush me off the phone. There was no question that went Unanswered. Thank you with a humble heart. God bless, stay safe and please continue to help others as you have help me.

I was more than satisfied with both representatives I spoke with; Dianna and Marcie. They were pleasant, courteous and knowledgeable. They both were patient, and listened to my situation which was a billing error I had made and it was rectified satisfactorily.

Outstanding service, your rep was very helpful and super nice. It's not too often you can say this today, but she did knock it out of the park with her knowledge and personality. I will most differently pass the word on to my friends and family. A+.

I wasn't clear as to what will be covered. I was told that a diagnostic report was needed to have the work done. Diagnostic and system programming I had to pay for myself plus the $100 copay. All that your company paid for was the parts which were minimum in cost. If this was because I have not been registered for a year yet then this should have been stressed in the beginning that there is a limit.

I bought my vehicle used from the dealership. It came as is with no warranty. I like to have warranty on my vehicles at all times because repairs are pricey. I called for a quote. My vehicle qualified for the gold coverage plan which is fantastic because it covers everything on a vehicle that you need for your vehicle to run anyway. It covers transmission, engine, starter, alternator, fuel system, a/c... pretty much all the important stuff. I got a fantastic monthly quote and now I feel less stressed because I know CarShield will take care of me if anything happens to my vehicle.

The way they helped me with my car was the same thing they told me three years ago. I joined Car Shield three years ago and they kept their word on how things what with getting your car fix. At first I thought it was going to be a joke and I was going to be out of a lot of money but I didn’t have to pay a lot just a hundred dollars deductible. You can’t beat that with a bat.

The service that I received today was Excellent, Car Shield is everything that it says it is. I got car shield because of the commercial that are on tv. I will definitely recommend car shield to my friends and family.

My CC was cancelled and a new CC was issued. My CarShield bill was promptly paid. All is well. Your customer service person was prompt grasp the situation and resolve this issue. She has a most pleasant voice and is an excellent communicator.

The lady explained how claims work and I feel like the rental reimbursement needs to go up because rental cars are higher. I hope that this helps other people to want to try Car Shield. The price for the reimbursement just needs to go up.

The rep was very helpful by changing the mileage for my Toyota. Thanks so much. Making the decision to get Car Shield was the best thing I did. I will recommend Car shield to everyone I know, friends and family.

Outstanding customer service. I would recommend to everyone. Very professional, was not in a hurry, repeated everything back to make sure I had written down everything correctly, very respectful, KNEW their job well. I would recommend this service to anyone and everyone. And that’s all I can say.

Didn't cover what I thought it should. I was disappointed twice. Every time I called in I was always told it wasn't covered. There is not anything else I can say. I couldn't figure why I was paying so much for nothing.

Very helpful and walked me through everything. Also called me back when I asked. I answered all my questions and just got me got me done and I would recommend my friends and family to the Car Shield. I’ll see you there. Good. I’m at the shop now.

The representative that help me she was very thorough, very understanding and gave me good examples am I contract what I needed. We also recommend friends and family to Carshield. I had a great experience with you guys. Thank you so much.

Really easy to work with. Customer service representative was very knowledgeable and very helpful. They were also very courteous and professional. Process was really easy to complete over the phone. The only thing I didn't like was the price increase. I bought a new to me vehicle and never used the policy on my other vehicle and the prices was $33.00 higher per month.

Alexis was very professional in handling all my questions and needs concerning the updating of my personal information to the answering of questions about my window-washer pump/motor. She also described what I needed to do when taking it in for service. I hope the next representative is as good as she was in our exchange of information.

As a senior I am so happy that CarShield has a program that fits my finical need. Their customer services was very helpful making sure that I receive the right plan for me. So thanks again. Sincerely Miss L **.

Easy contact, pleasant experience, accurate responses to my questions! I had a concern because initially I was set up for direct draw then I noticed I got a bill, so I called and found out that when I changed my debit card, the auto draw ended, my bad!! New card number given. All is back to normal, thanks to the operator that I spoke with.

I received the help I needed without any issues and with a great attitude! I simply needed information about my present policy. The representative was very knowledgeable and friendly, I was very pleased with the help that I received. Thank you for your very kind support.

Checking on the grace period. Called to find out the requirements regarding the grace period since this information was not provided by the initial representative who took the information for when the policy was purchased. While speaking with the Representative this morning all that information was explained very well. In addition, I upgraded my policy from Powertrane to the next higher level. Thanks Derrisha, the customer Service Representative for doing a great job on explaining everything. Can't wait to hear from her on the upgrade.

Wanted to know if it was time to renew my coverage and I still have 14 months to go. I've only used it one, but I will be needing work done soon, so I wanted to make sure I didn't need to renew my policy.

The mechanics didnt fix the problems I took my truck in for, they kept my truck 3 months to only replace the engine mounts and transmission mounts. So the problems still exist. I expect my issues to be fixed after making such a significant investment in your product.

Since I have been on this journey your people blame the dealer and the dealer blames your people. Customer service far as I'm concerned is very weak. I have asked your people if they could reach out and do more for me now. The dealer is found out what the problem is now. You I have to wait 48 hours for someone to come out and look at my Jeep and I needed a car and what a joke. When it comes to a rental of a Enterprise $90 a day. That's really a break. I'm just a very unhappy customer. Hopefully it'll all work out in the end but these last 3 days has not been very good.

I am on OVERDRAFT of 10 USD on my Bank due to MEPCO mess. They were contacted by phone and email but they still managed to make a mess out of my regular auto debit (since May 2019). May 15 Debit of 218.36. May 16 Debit of 110.09 account goes on Overdraft. May 17 Credit of 218.36. Who is going to pay my OVERDRAFT FES???

The representative was helpful and knowledgeable. The representative was very respectful and polite. The representative provided me with valuable information. He made me feel confident of the services CarShield had to offer. I would recommend Car Shield to my family and friends.

CarShield gave me the runaround with shops that I could take my car to. No one likes to deal with them not even the dealerships. I can’t believe all the ** they put me through to charge my a/c. I would never recommend CarShield unless you want to be treated poorly.

Katelynn was Awesome and very knowledgeable about my claim. She help to solve my problem and getting information to the Mechanic so I could start the process of getting my car fixed. Thank you Katelynn for you expertise. I can depend on CarShield.

I put a claim in and call to check up on the status of it and they told me that they're waiting on my mileage so they can complete process with the claim. At this point of time it's moving forward pretty quickly to get it done so I can be back on the road.

I highly recommend CarShield to everyone. Full coverage warranties with options unique to the industry: like zero age or unlimited mileage restrictions. I strongly urge you to call Carshield first. They are the best. I know, they cover my car. RR Austin, Tx. RR Austin, Tx.

10 I give them a 10. They was very nice and respect and patient and they stand by their words and I AM satisfied with their work. And the customer service was real nice and she explained everything to me. And I will be telling my family and friends about CarShield.

Called to change to new car with the help of your customer service. Your customer service agent was very helpful. She told us we were able to transfer to new car. I appreciate the way the call was vey clear and helpful. Megan in customer service was very friendly and was also explained every thing.

I have a 2006 Ford Crown Victoria Police Interceptor. Been using Carshield for seven months now. I have locked my keys in twice. They took care of that. No problem. Just got my car back from having my transmission rebuilt. Once again they fixed it. No problem. No hassle. Carshield is Amazing. Thanks Carshield.

I had a financial downfall and call to cancel my services and my account was debited anyway and that was money for my car payment which now my car payment is in the rear and that is very unfair because I was not informed of all of the rules that the supervisor explained to me today and it caused me some even more financial problems.

You are doing such an excellent job. I think that customer service was outstanding in their experience and knowledge in their field in which they were trained in keep up the good work. I can’t think of any thing else at this time.

Right front axle needed to be repaired. My vendor Frank's Auto on Main St. in New City does not deal with 3rd party claims so I had to faxed the itemized list to Car Shield for payment!! The axle replacement is the Car Shield warranty.

Our CarShield contracts on our current and past vehicles have given us peace of mind to address the unexpected when it happens. The personal value of that feeling is immeasurable in our day-to-day activities as our retirement can often take us to exciting places. We can depend on CarShield to stand ready to serve our auto breakdown/warranty needs with professional, courteous assistance. If you do not have a CarShield contract on your vehicle and you are out of your extended warranty from the manufacturer, I highly recommend considering CarShield as a replacement.

I had really great service and conversation with the agent. He was very very helpful. This was great. Let us see after we start the process. I hope after they make sure from the car they can fix it faster and faster better than spend time between calling and waiting for warranty process.

At this time my vehicle is running without any maintenance needed but when it does I know Car Shield to the rescue. The commercials on TV is amazing how the other clients are so pleased of the maintenance that Car Shield has provided for them.

Service was dispatched and arrived in timely manner. Local providers were occupied so provider was sent from tow 30 min away. Move providers on your call list would be great. I was in Fredericksburg TX and provider in Kerrville TX.

The Lady acted like She was drunk, I never got any info. It was a joke or I was getting ripped off. I had to call back two months later, and that's when I was taken care of. And sent a book on what was covered. The next Lady was very helpful. I am a 100% disabled Vet, and didn't need the ** I was treated.

Car broke down one day after I took it to the shop. CarShield squirmed and said the things that were wrong with my car weren’t covered under my policy. Anyway, car broke down, I tried to call a tow truck. Got disconnected 3 times. Got through, waited 2 1/2 hours in a metropolitan area. Had to pay $23 extra dollars “because it was raining”. Only had the car towed home, 6.1 miles. They make their service sound so good but they don’t actually deliver on their basic promises.

Just called to change payment date. I have never had to have a claim. I have been lucky so far with the service. Had the service now for a year I think. They have always been very helpful when I have called in with any questions.

I was told I could get my car covered if it was over 1000,000 miles. It is and I was driving it to work and grocery store and church. Because of the pandemic I am not taking it to courts, (my other job) 1st- I gave the incorrect mileage on a Thursday night from my house. 2nd- they said it was preexisting noise in my engine. 3rd they then said I hadn't waited the long enough waiting period. They kept giving me excuses- they would not refund any funds, THEY TOOK $216.00 and they weren't going to cover me any way I looked at it! They lie on their commercials!

When I called the representative to find out what my coverage was on my 2013 Ram, he gave me the total of what my coverage was which was wonderful. He help me very nicely. He was polite, knowledgeable, friendly, courteous. I would work with this gentleman anytime.

Car Shield and the Dealership worked hand in hand. Resolved my repair in an Excellent way as expected from a great company like yours. Referring your company to my friends and work colleagues was also my pleasure to do so. I am positive about my experience and I am also there thousands like me that made the right choice to get the right repair insurance. Thank You CarShield.

Customer service was great. They answered all of my question perfectly. Customer Service seems to be very adroit at responding to issues. I am very happy that I am a Car Shield customer. I look forward to working with Car Shield. I do not know why I did not join earlier.

Good. Very noticeable and consistent. Very good customer service. I would recommend your service to anyone. Your commercials are great. Very convincing. I need a update contract book so I can keep it in my vehicle. I have had interest in your service. Gregory

I purchased a new vehicle and called in to cancel my account. Car Shield has been great knowing that I always Car Shield. If I had anything that went wrong with my vehicle Car Shield is just a phone call away. Was a breeze. Very good experience.

Car Shield???? is gonna take care of the business! I didn't have any problems, with Car Shield! They will do exactly, what they say, they will do. Thanks Car Shield! I have recommended Car Shield to all my family, friends, and loved ones.

All good. They answered my questions and I got the information and actions I needed and they were nice. I don't know what else to say. Very helpful and I hope they stay that way all. Have a very good day. Ok.

Great friendly service with great customer care, gave me four shops to review and decide which one to take truck to. Speed shop automotive scheduled vehicle for day to bring it in. Received vehicle back in reasonable time. Would highly recommend Car Shield.

While the customer service aspect of Car Shield is fine, their use of American Auto Shield as the third party administrator for claims processing, etc. is abysmal. American Auto Shield has the absolute worst customer service ever encountered. As long as Car Shield continues to utilize American Auto Shield, I will NEVER recommend purchasing a warranty through them. In fact if anyone asks, I will tell them to run away quickly.

Absolute **... CarShield is a scam. 3 weeks my car is in the shop waiting, I sent what the adjuster wants, I told him exactly what I had and he said great! A week later you fools want me to go every shop and get invoices?!?! The Carfax shows what has been done already. They know damn well I’m not going to go around getting the invoices. Go kick rocks!

The agent Tom who helped me set up my plan was the greatest. He was very helpful and patient. Very polite and had a great sense of humor and professional. My experience was delightful. I give all credit to Tom. I wish he could get to read this. He is a great asset to CarShield.

My experience with CarShield is great. My experience with people does the claims it sucks. They not trying to understand even after they got the advice from oil and lube place they had a nerve to tell me that the adjuster refused to call and speak with the facility. That really sucks you guys. Need a new company.

Great service and didnt have to wait too long on the phone to speak with someone about my car. I liked they were professional and didnt rush me not once. I wish we could have ext. to Lisa. She was great to deal with.

Contacted CarShield 5/12/21. My dealership said my pickup needed the oil pan gasket needed replaced. Customer service at car shield said he didn’t believe my contract covered because I had the gold plan. He said if I had the diamond plan it would be covered. I purchased my plan over the phone and was told that was the best plan for me knowing the truck had 130,000 miles on it. I didn’t even know a diamond plan existed. I purchased a warranty to cover all issues. This repair costs $600. I am very disappointed with the warranty especially when I am paying $184 a month to be told there is no coverage for a $600 issue.

The people at Car Shield were very courteous and professional. The enrolment process was easy and very clear to understand. I didn't have to use their service but have no doubt it would be handled proficiently when and if I do.

Discussed if something was covered. Couldn't think of the front end part name so got a email. So that lady was kindly enough to send me a email. She was very very very helpful and kind. I got the email very quick.

Representative came on the line on the line with no wait time and gave me a contract that suited my needs for my truck after I learned that my previous vehicle coverage had expired. She was very kind, polite, courteous and professional. So happy to have this coverage.

I was not told I needed receipt for oil changes so now they are turning my claim down and I really don't think that is fair... Feel like they hung me out to dry.... Very disappointed with CarShield. I think I'm going to get a lawyer.

My experience with the company representatives was very good. They were very knowledgeable and helpful. When I had additional questions or wanted to elaborate on some aspect of the contract they were quite willing to listen and cooperate. I would recommend the company to any friends in need of similar service.

My car needed a new radiator, water pump and hoses. Findlay Chevrolet took care and replace parts.. Was very happy with outcome. Car dealership said if I have any problems, I can always bring back for inspection. They were Courteous and Professional. I would go back to them again. If I needed to.

I have changed my account credit card information. I was put on hold for only about ten seconds and I was helped with my new information. Thanks for your help and I was able to call a friend and they are now a car shield customer.

Representative was very helpful, She was able to secure an additional discount For me, and I was able to secure yet another discount by paying in full. Was put on hold, which I didn’t mind, but there should be some music while holding. I didn’t know if my call head terminated or not.

Had trouble loading Car Shield app on our phone. The customer service department helped me get the app loaded on my phone. Without their help I would not be able to complete this item on our phone. Thank you for all of your help.

Representative, Dasia was very good and knowledgeable. All my questions were answered in the steps I need to take to initiate a claim for repairs on my vehicle. Will proceed to drop-off my vehicle at the repair shop today. Very please with my call today.

I have a 2009 Dodge Journey that I use to travel back and forth to Atlanta with. I just need to get it checked out and make sure everything right with the car so I won’t be stranded anywhere. Y’all were very helpful with everything. I appreciate it.

Car Shield was very responsive and professional. The car center they referred me to did a good job on the car BUT needs a better system because it took much too long. I also think car shield could have covered the full cost of the diagnostic test.

So far so good. I talked to two or three people. All was outstanding and I will tell everyone about Car Shield???? Keep up the good work and always listen to your customer and they will always be there.

I received a letter requesting to enroll in this service — when I spoke to your staff — who was very polite, and informative, I was informed that the computers were automatically sending me this request., he made sure it was corrected so that it would not send me any more said letter, also reassured me that my contract was in order and valid.

I cancelled my CarShield contract because of several reasons: My dealership does not accept CarShield. I am planning on another vehicle service company that has more to offer. The steering equipment is not covered under my contract and I am looking for an all inclusive vehicle service contract which I know is available.

Very disappointed in the tow. $50 extra for a flatbed. Triple A doesn't charge extra for a flatbed. He did not tow or jump us. He bang on the bottom at the starter and it started right up. Furthermore it him forever to get there and he had to call us to find us.

I was very pleased with the service I received. The customer service agent that took my call was very courteous, professional and answered my questions in a timely manner. This was my first claim so she put my mind at ease.

You are number one in service, your plan seems to be working out with us. Thank you for your great service and Explaining the policy to me. We Senior citizens and really needed this with our car just in case it breaks down. Thank you again.

Purchased a new vehicle. The peace of mind that Car Shield provided gave me time to focus on other things. I highly recommend Car Shield to anyone whose used car is their primary form of transportation because an expected auto repair will cause great anxiety.

I enjoyed the time and the way that it was presented and they made sure that I understood what I was getting. I would recommend this to anyone who wanted a warranty for their car. It was easy and they were very helpful.

No big deal. I called. The gentleman I talk with knew the product he was selling to the t. I believed him. He took my money and we were both happy. End of story. The salesman was very professional. He told me about my discounts which I was very pleased with.

Very impressed with the Agent spoken with tonight, Hunter. He was helpful and so nice and knowledgeable about the Diamond package. I managed to get a wonderful discount per month on my used 2016 Buick Encore! Thanks a lot Car Shield!

3 different reps kept switching me to different departments. Talked to all 3. Had to be put on hold too many times. Maybe you should consolidate your department to one representative that can help you with any of your questions. This seems to be set up kind of funny. Ugh.

For my truck and my wife's Acura, the monthly rates are very competitive, I called another place, called motor vehicle services, they were very pushy and trying to work you over for the deal right now for 1 car $2700 bucks...I don't think so..**... Car Shield has down.

I was not told the truth when y’all agent sign me up about 4 months ago. My car in the shop need about 5300 worth of work on it and Car Shield said nothing is covered under my warranty with car shield. I’m very disappointed with what the agent told me when l sign up with him. l want someone from management to call me @ **.

My sales person explained in detail what all was to be covered in the plan for my vehicle. This include my engine, transmission, electrical windows, cooling system, drive axle, air conditioning, alternator, starter just to name a few. Also the seals are covered with the repair when repairs are done that requires them. Awesome coverage.

I was pleased with the service I received today completing the process of purchasing a new contract on an additional vehicle, with Holly as my Customer Service Representative. She was very polite, helpful, professional and knowledgeable! She should be commended for her customer service skills!

Great customer and thorough service. The professional service with the dealership was exceptional. My needed about $3000.00 of automotive repair at Subaru and was covered with my low deductible. I am so grateful for Car shield. I will recommend car shield to everyone I know.

Crediting my account for the month of June because I made a double payment. Carshield service is great, and I would recommend this company to everyone. Especially for those of us whom are struggling just to get to work each day for small pay just to pay rent or mortgage. Carshield helps alleviate car worries. Why? Because some of us are not born with a silver spoon and platter. We just make do with what we have to survive.

They were very helpful and friendly. Knew what they were talking about. Knew what their job was and did it. Car Shield is a good company. They took good care of us when we had problems with our car. We would recommend it to anyone.

The representative was very helpful in responding to and answering my questions about vehicle coverage. I am pleased with the coverage for my Nissan Rogue and for CarShield insurance and a reasonable monthly payment.

Thank you for helping me with the rental car. I really appreciate it and you guys did a great job by solving the problem right away so please let me know. I am losing every day 200 dollars because I don’t have my car so please faster car fix. Thanks again.

General question about policy. Agent was helpful and easy to ask a question to. Hope if I ever have to call in again I get to chat with her. Even had a good laugh after she answered my question. Keep up the good work!

I had questions as to whether my policy had or is about to expire. Your agent Cory explained my policy was presently in force but would expire in May 2022 or when I reach 100,000 miles. I am presently at 50,000 in a car that is 5 years old.

It was a long talk as I kept telling ryan I was unable to pay at that time. I finally was able to get the money needed. We talked more payment made and he went over the contract with me. I called back today with correct mileage.

As a new subscriber to Carshield, I needed the contact number for roadside assistance. The agent I spoke to was quite pleasant and competent. She gave me the number and I hope I don't have to use it anytime soon!

I went to get my a/c serviced at Hendrick Chevrolet and after they found other things wrong, I gave my information, I spoke with Todd ** and he said, I quote, "Car Shield said they're not going to cover the bill." I was totally dumbfounded and paid my bill which was $188.36 for nothing. I'm still in shock.

For the last time, no more emails or any other solicitations concerning your business. This is the 5th survey I have completed since I stopped our business on April 1, 2021. I really do not want to discuss this horrible situation with an attorney.

Great customer service. Appreciate the understanding of our circumstances. Agent was able to cancel one of our plans and renegotiate the other to a lower rate which helped us to maintain at least one of the car coverage plans. Would recommend this service to any of my friend. In fact, it was a friend who recommended the service to me. Thanks again.

Everything went very smoothly no problems at all so glad I have Car Shield. From the time I brought my car to the shop that I chose and the quick call to car shield everything was perfect. I told them my problem with my car. They checked it out, called car shield and they handle the rest. No big bill for me.

Car Shield would not cover a cracked oil pan. Claimed it was a external part. For the money paid more parts need to be included. Also car shield's contract agreement is vague in what it covers. Towing should be a covered option regardless of the claim being covered or not. Again for high price car shield charges.

You have caused me not to get my car for five days now after it was fixed. I have been calling every day with no results. I am not happy. Been paying you for four years without a claim. Not happy with your service.

Happy customer, and understanding. Will recommend to others. Need to get more vendors on board, and more culture markets promotions, and community outreach with agencies like ours. Need also more street team promotion during safety events, and festivals. Need to team up with insurance companies, and garage.

Our Customer service representative: was very helpful, and answered all of our questions, and had a sense of humor, and realized we had to watch our Senior citizen budget. Thank you for the discount, due to Lloyd's age. We were glad we saw the Car Shield ad on our TV.

Overall satisfied but communications needs work. Took van to a dealer, turned out to be a condenser coil. Handled by 3 different people at Car Shield who told 3 different stories to the service department. Got fixed but had to pay out of pocket for an OEM part as dealer won't use aftermarket parts. Still recommend Car Shield, but make sure you have money to cover the deductible or for OEM parts.

I called Car Shield reluctantly to let them know that I had to cancel the extended car warranty policy because my vehicle had been in an accident and it was determined to be "totaled"---therefore, no longer need the Car Shield coverage. Prior to the accident Car Shield had always been helpful and provided good customer service. Thank you.

False advertisement. They claim they pay 100% cost on repairs. I have my car service. They replaced the alternator. I had to come out of pocket a couple hundred dollars because they only paid $171.79 alternator out 439. I will never recommend CarShield to no one. They lied.

I didn't have to call on Car Shield but once & they were right there to help me with getting my van back on the road with a new alternator. I felt safer driving an older van since I had Car Shield there for me.

My car is in a repair shop and the problem was described to your company about the engine trouble. You are requesting the engine be taken apart to see how the problem happened. If the engine is taken apart and you are not satisfied of the reason the engine is apart and as the owner I will be responsible to put it back together. The repair shop already described what the problem was. I have the premium policy to cover the engine. This seems to be misleading of your advertising. I am very disappointed.

Great experience, very helpful, polite and knowledgeable. Will recommend to all my family and friends. The time I had my vehicle in the shop, the adjuster came right away and gave his estimate and approval for the service department to start right away on fixing my vehicle.

The agent was very upbeat & friendly. We got laughing about things in general, like how I'm looking for house & so was she. So we immediately had something in common. She had originally called today to get my mileage on my car.

A portion of the speedometer dashboard was dark. I was afraid of it going completely dark. Most of the cost of the dashboard was covered. The installation was accomplished without an issue. I'm very pleased with the results.

Regan, the young lady that assisted me this morning exemplified my idea of an outstanding customer service representative. Courteous and knowledgeable. She was very patient and made everything clear and understandable. She greeted me warmly and provided all the information I needed to resolve my problem. She sent me via email the contract information to aid in helping me to determine if the repairs I need are covered.

I feel very comfortable when speaking and trusting CarShield for any issues I encompass with my truck. They're very professional, straightforward and they also have the best deals and coverages for any type of vehicle. Thank you Carshield. You're Awesome.

A pre- existing problem was recently discovered in our Benz and we have returned the car to the dealership. The rep. was very understanding and co-operative. At this time we have no other alternative than to cancel this insurance. Car Shield was very helpful.

Great customer service representative. I have not used my policy yet but am sure that when the time arrives CarShield will take care of the repairs to my vehicle. The advertisement on TV states that they are always there when you need them and a nationally known star guarantees and backs them up, so I trust that CarShield will be there for me.

The experience was great. However I was not able to upgrade to the type of policy that I felt I needed to fully cover my vehicle. The representative advised me that they don’t determine the coverage of the vehicle or the type of coverage however she was very polite, helpful helpful providing me with lots of information and took my payment.

I had a bad rear wheel bearing and a rear ABS sensor and it was repaired by a great repair shop and Carshield without hesitation paid the bill and at that moment I knew I was a happy lifetime customer!!

I felt confident in just knowing the knowledge & answers Beca gave me w/o hesitation. I feel secure in knowing that beyond 100,000 miles and I'm still covered! Month to month payments w/o issues. Great for me & even greater rates!

My experience was very good and everything was taken care of properly. The service I have been given has been very good. I would recommend Car Shield to a Friend. Also I am very pleased with the service and I would recommend Car Shield to a friend.

I called to check when my payment was due and he told me tomorrow so I went ahead and paid. He told me it would be a few days before it would show up as coming out of my account. Thank you you very much.

When I first called get the CarShield policy, I was not certain of the actual mileage on the car. I gave an amount of 40 thousand plus an estimate of a few miles. My call this time was to correct the actual mileage on the car (40,280) on which the additional 500 mile basis for activation of the policy will be established (plus 20 days).

Very good, and professional, did not stop throwing sales pitch, detail, took his time, answer all questions, no rush, kept giving discounts, ask why and reasons I couldn't get insurance that day, he talk me through the process and thoroughly explain.

First time using Carsheild and seems seamless signing up and seems like a great deal.. Ben was very helpful in signing me up and gave me quotes on two of my other cars. Explained everything very carefully, I felt very comfortable..

Very professional & helpful- I had my credit card stolen, waiting for bank to send out new card in a week. She said that she would document the account. Great service and I'm glad I signed up months ago. I have been telling many of my friends to sign up for this great service.

I had lost my card, and when my payment was delayed I received a call. I gave my new billing information and it was taken care of just that easy! The customer service was excellent and courteous! I will tell all my friends about this!

I talked to CarShield today and they were very nice. They are patient with you and they get everything done quick. They are a great car company that pay for everything. Even when your motor go out they only ask for 109 dollars.

It was the worst experience ever. Total rip-off, they didn’t fix anything on my vehicle and cost me $1740.00 out of my pocket they kept giving me the runaround. My car was in the shop for almost a month, I’m canceling my warranty and advising family and friends to also do so.

Chondula was amazing. She was informative and actually cared about having me as a customer. She deserves a raise for representing CarShield so well. Her character and charism should be used as an example of how an employee should do their job. I wish there were more “Chondula” as Customer Service Representatives.

I was under the impression that my car would be covered completely. I was wrong. My repair to my Hyundai had to be paid by me. I'm going to give this service one more try. If they refuse to cover the next repair. I'm going to take my business elsewhere.

The service was satisfactory to the fullest. The information customer service was very accurate in their knowledge of the business and what it serves its customer. I look forward to working with your company. After I've been with this company for about a year or two, before I would recommend this service to others.

He did a very good job describing things, the two young ladies I later spoke with same. They were all professional, courteous and helpful. Yes I would refer others to you. All in all good experience. Hope everything is as stated!

I'm giving you guys a one-star rating because I called and I talked to somebody about canceling my account for right now. Y'all didn't listen anyway. Went ahead and made my bank account negative to where now I got to wait business days for the refund Plus your coverage on the vehicle does not cover other parts that should be covered like the coolant or hub assemblies or anything of that nature. It is a waste of money. Never doing business with you guys ever again.

CarShield worked with the dealership to solve covered parts issues. There was a information gap (communications) that the dealership did not convey to CarShield for proper service repair. Watch out for this. Not all parts were going to be covered due to the miscommunication of needed repairs. So please be sure both parties are understanding what took place an the damages caused by other failed parts so that all repairs can be made correctly.

While others are cold call hustling Americans every day with every lie in the book to gain a new customer, your company just sits back and uses its outstanding reputation to gain new customers. Bravo to you CarShield!!! My peace of mind knowing that you are my warranty provider is such a blessing. Thank you so much!

Always my first choice for car insurance. Great people and great choices. Always a pleasure to work with the team. When I need repairs Car Shield is there to protect me when and where ever my car may be. Car shield will be there to assist you.

Everything went Awesome. Still waiting for info not due to Amanda but Higher up team. That's for my first car. My SUV was taken of yesterday. Thank you Amanda for all your wonderful and explaining your Score rating to me better that made me feel so much more confident in your company. That they do what they say!

The associate that helped me was awesome, he answered all my questions and guided me in the right direction to get my vehicle fixed. I would definitely recommend to both family and friends, thank you CarShield. I am going to send my vehicle to the shop they recommend and see how well this would work out.

I was asked to provide accurate mileage on the Buick Enclave. I was pleased to have gotten a quick response. The agent was very helpful and courteous. So far I am pleased with the service that I have received. Thanks.

Very informative and helpful. Also Very professional and knowledgeable. No negative feedback from me. I found it very helpful also not having to talk with someone who does not really care about who you choose. THANKS FOR Everyone's help and time. Bruce

My transmission went out on me and each time I called they were very helpful, kind and sensitive to my situation. Very helpful getting my information I needed. They worked well with the shop I chose to take my car to. Very responsive each time the shop had to have correspondence with Car Shield is what the shop told me. Love car shield.

No problems. Actually listened to me and gave me what I wanted. No hard sell! I liked that!! Price and down payment were very reasonable. It’s nice to know I’m covered if I have a breakdown. I’m handicapped and a road problem could be a problem for me. Thanks CarShield.

Sales reps were ok. Got quote for one price and ended up getting it for 30 dollars less (78.00 dollars a month). Haven’t had to use it so time will tell as far as their coverage. For the price I am satisfied. Only time will tell. For the price car repair dealers charge I feel that this plan will give me peace of mind on my vehicle.

Love you guys. Keep up the great work. I would most def recommend you to friends or family. They would love you also. If I have question or concerns you are always there no matter what. Your representatives are so respectable and nice and are really there to help out if you need it. Always on point and on time.

Josh was terrific. He was friendly, personable and enthusiastic. Keep him on the frontline for customer service. It makes a difference. The discounts were a deal breaker, it would've been nice to have a Refer a Friend program in place, since someone who's a customer, did refer me.

I've just completed a survey. I thank you and appreciate all of you and what you do. You have treated me like a person and not like an all day sucker, like other companies have done when it comes to auto parts or anything dealing with an auto mobile. A person or may I say a woman gets tired of that type of treatment, so thank you so much and I'm sure I am not the only woman that feels this way. I pray that all of you stay safe and have a wonderful week.

I had a very good experience, the rep, Corey, was very pleasant and knowledgeable. The plan coverage is very reasonable for what I'm getting. I got points for being retired, on a fixed income and a senior. I hope that when it's time to file a claim they're just as friendly.

Because of health issues I chose to postpone my payment until July at a reduced rate. Maria was very helpful. I am a single women on fixed income and really need to keep the coverage. She was able to offer me a solution.

This young lady was very knowledgeable and helpful, I was very pleased with the help she gave me, she listened about issue and she sent me a list of shops in my area, which some people I have spoken to in the past never suggested that and I really appreciate it, thanks. Job well done.

Shaunay was very helpful and polite in answering the phone. She was very patient in looking my information up and correcting the information that is on my contract to the new information that needed to be added/changed with Carshield. Someone recommended me to call CarShield from the advertisement that was seen on television and I am glad that I did

The car a 2013 Nissan Murano was kept at the Nissan dealership for 3 days and I was not give a car rental which I desperately needed to get to work. Otherwise the job done in replacing the radiator was excellent. No complaints there.

I woke up in the morning only to realize My car wouldn’t start or turn on. I called Carshield, great representative & service. She made sure I got immediate roadside assistance, & got my car back on the road the very next day, with no hassle & no debate. I recommend carshield to everybody. Thank you carshield.

The customer services representatives provided world class services and truly enhanced my Car Shield experience. They understood the Car Shield products and understood my problem. They recommended the appropriate corrective action and or car shield fix. Ultimately, they got me to the right place. I left the call happy about my decision to purchase car shield..

I was a happy customer, although I did not have any claim as yet to judge my experience with CarShield coverages. My experiences with the representatives during my initial signing up with the plan were pleasant and courteous. I plan to cover the car with CarShield when the extended warranty expires in 2023.

Extremely helpful and professional. Would recommend to my friends to CarShield. Great to have this extra coverage on my vehicle. I don’t have an extended warranty on my vehicle, therefore I chose CarShield. Heard a lot of great things about the company and very satisfied to this point.

I called to cancel my policy and ended up Changing cars on my coverage and updating my policy. The value was too much to pass up. I look forward to the quality of service I received in the past. Thank you.

I had to call Car Shield today with questions at customer service. My service rep was Jessica, and she was very kind sympathetic and knowledgeable. Not to mention very patient with me. I hope to be a patient with carshield for many years to come.

I just started my contract today with Car Shield. Based on my telephone conversation with their representative today regarding some questions I had, I am confident Car Shield has my back if my car needs repair. I see good value for the money.

I had to switch credit card numbers. I had some fraudulent charges on my old card so I had to get a new card and I forgot to call and give you the new card number. Thank you for reminding me and I am sorry I forgot and being very patient with me. Thank you.

Great customer service. The representative was great on the phone and was very helpful. The representative was knowledgeable and took care of the account very promptly. I am looking forward to work with Car shield in the future. I am very satisfied with the service that Car shield has provided.

We still need to review a Term contract. I would like a call back from Brittany. Very helpful but we didn't finish setting up contract. Please have her call me direct. Need call from Brittany please IT and have her call me back so we can continue with the conversation. I was very pleased with her help.

I have called repeatedly and spent numerous hours on the phone to clear up an issue with a claim that is listed as "inactive" from August 2018. Each time I call, I get a different person and a different answer! The problem is the work was authorized at Michel Tires, but I ended up going to Jake Sweeney instead. You paid the claim for Jake Sweeney, but the other claim was never removed, so it is affecting my pro-rated amount to go towards my contract on my new vehicle. I don't understand why it's taken so long (since March 22) to get this resolved! Very unhappy with CarShield's handling of this matter!!!

Called to cancel contract because I am trading in my vehicle. The process was easy and I have a refund coming. I wasn't sure what to expect and was very smooth. I think the lady in customer service that I talked to was Stevie and she was super.