CarShield Reviews

The representative was very friendly and quickly resolved my issue. There was an issue with my phone number and she corrected it. I needed my payment date changed to a date in March and she changed my date without it affecting my coverage.

I called to ask for information on how to file a claim. The representative was very helpful and informative when he explained what the protocol is for filing a claim. I would recommend CarShield to my friends and family. The person I spoke with was extremely helpful.

Wanted an idea of coverage and cost and was pleasantly surprised. Thank you for your quick response both on the phone and the quick response with a copy of the contract. I will discuss with my sons and get back to CarShield with my/their decision. Again, thank you for your pleasant on phone response to my inquiry. Have a pleasant day. AS I said, I will get back to you as soon as I have spoken with my sons.

I needed to know what was covered under my policy to have my town and country vehicle repaired, as well as a list of providers in my area. The representative was very helpful and knowledgeable, giving me information on all of my policies.

Very helpful and polite employees. I called to make sure the mileage stated when initially talking to the rep. was correct, the vehicle in question wasn't with me when speaking to him. Employee talked to was very knowledgeable and helpful.

I am grateful to have coverage on my car but it is disturbing to find out that CarShield wants to use used parts for repairs and not cover for new parts. In some cases used parts are not the way to go when doing repairs on cars and I had to pay for a new part to be put in my car because CarShield wanted the repair shop to use a used part that they would provide. (Not Good)

Chat person found and emailed my contract in a matter of minutes. :-) 'Conversation' with the Chat person was very pleasant. I have not yet had any contact with service providers, have not yet used this service, have been with Carshield 3+ years, I believe.

I had an absolutely wonderful customer service experience today! Frances was very friendly and helpful. She was very knowledgeable and clear and concise. She also mentioned how she was very happy at her place of employment and I think it truly shows. I felt like she really wanted to help us. I think it's great that you take care of your employees and it just makes me feel more confident and secure in your ability to provide me outstanding service.

So every repair I had done American Shield wouldn't cover it and I have the gold plan. CarShield have great employees but they only sell the plan American Shield. Another company honors the warranty So when I bought the plan they said it pretty much covers all major repairs. Oil pump went out (pretty major). Wasn't covered. Of the 5 repairs on my Mercedes not one was covered.

Very responsive and good communication and service. They gathered all necessary information and authorized repair work quickly. Communicated with the dealership service people directly so it was so easy for me. I got coverage on my other truck with Car Shield now. I would definitely recommend to others.

I tried calling yesterday to cancel my coverage, but there was a technical issue going on with your company which was unfortunate, but I did through today. Makayla was very helpful in cancelling my vehicle coverage without any issues. Thank you.

Already gave my information on earlier page so don't know why I suddenly received this form. Since my payment is taken out of my account each month, I don't understand why I should have received a late payment notice by email.

Cheap and poor customer service. They lied to me about the coverage and handled my claim very poorly and with no sense of urgency. I was constantly told the same excuse over and over again. And at the end of the day they informed the shop that they would not cover all of the repairs. And would not reimburse me for my rental either. I canceled my coverage and will not be returning or recommending this company to anyone.

I received a call that my payment had been declined. Come to find out, my information on file was incorrect. The representative was able to get my address updated without issue. He was also able to verify my payment information and process my monthly payment.

Renewed Coverage Gold Level service on my Jeep Liberty. Great Customer Service (5 Star) and great support. I have been with CarShield for several years and with the military/veterans discount it is greatly appreciated. Service includes coverage for the Engine, Trans, Cooling System, Transfer Unit, A/C, Roadside Assistance and much more.

Phenomenal customer service. And the time spent while conducting my business was very short and professional. The customer service representative was very knowledgeable and understanding. He was able to solve my issue within minutes, without a hitch. I would certainly recommend CarShield to all of my friends and relatives in the future. Thank you Car Shield for all of your excellent service that you provide for people like me that can't afford a new car.

Had my Credit card Number stolen and needed to replace it with the new card issued. It was handled quickly and efficiently by the Agent. I was pleased with the service rendered. Outstanding. I'm impressed with how easy and simple the process was. I'm glad I choose this company for my Warranty Protection.

I need my payment date change to the 28th which was done in January but not February. That when I changed the date in January it would continue for the rest of the time. I should not have to call to have it correct.

Get Service no problems. From the time I chatted with the customer service rep to sign up the service was very professional. Very quick response. Thank you CarShield and if I need further coverage again, I will call carshield.

I thought I had updated my account with my new account number, it was updated and everything is fine now. My recurring payment should not have any problem now. I have nothing else say except I had not used the service yet, but I intend to.

Took a week for Toyota to get an okay from our adjuster. Constant unanswered phone calls and emails that were not returned. Then your adjuster wanted Toyota to use after market parts which was unacceptable to me. Therefore I had to pay for factory parts in addition to my deductible. This is an unacceptable condition.

I thought there would be a discount for a second car, but it was added as a new account, and no credit for being an existing customer. This is upsetting to me, as when I started the account for my first car, I was told it would be easy and less expensive to add a second car.

Kenya gave excellent customer service which I struggle to find today. She was knowledgeable comforting, respectful and polite. She made me feel like I was number one. She is a keeper. Hard to find good customer service these days. You guys have it with Kenya.

Customer service is always nice to speak to and easy to understand and knowledgeable! I called in today to express the need to cancel my policy because I had recently sold my car for a new one. Even though she offered to provide the diamond package for my new vehicle, she took my firm no and moved on. She did assure me that my recent payment that was made on the day that I sold my car could be transferred to my husband's policy which would keep him from having to pay his next payment! So easy, so simple. No hassle. It was great having the peace of mind of being covered for everything major on a car that had no warranty. I will be back!! :) Thanks CarShield!

Haven't used your services yet, but it makes me feel safer knowing I have this protection. And I think the price is not expensive and able to afford. Can't say much more because I have not yet needed your service. Thank You.

Communication made between me and representative was regarding payment declined thru bank info, which was changed recently. It was my mistake in forgetting to pass new info on to CarShield. Representative was so very nice and helped enter the current information in our customer acct.

I tried to cancel my account and the rep talked me into giving CarShield another chance. No one in this area wants to deal with CarShield. You send 3 companies to call 1 didn't answer their phone. The second said they did business with CarShield and would not do it again.

I was surprised when I found out how long it was going to take before I found out if you were going to cover my problem. It was four days. Also, I had to pay for the parts because the place I took it didn't want you to send the parts. They cover their own parts. This was a surprise to me, so I wound up spending more for my service than you did.

Information check was done thorough with the customer representative on my account warranty with Car Shield Warranty for repairs and Car Dealership. I would definitely recommend a family member, friends, and others who are interested and in need of auto service repairs. It was worth my opportunity to select Car Shield Warranty for car warranty.

I called first to inform them {Car Shield} that the engine light was on. We took it to Walley Armor, great guy name Al worked with us. He called and ordered the parts which took 3 weeks to get. Wish we would have known that would have also gotten a car rental, any way the job was done. I paid the deductible and car shield paid the rest but they were slow in getting the money to the dealership, and when I spoke with the person on the phone they told me a check would be sent out the day the job was completed (that didn't happen it took a while). Anyway I was happy with the way it all turned out.

Why didn't they approve my A/C to be fixed. I pay 99 every month for what. Not right. Very disappointed with Car Shield. We pay so much and cover nothing. Am 73 and on a fixed income. Your monthly cost should be lower for Senior citizens.

This was the first time CarShield was used for a repair. From beginning to end everything was handled very professionally. Everyone involved was knowledgeable, and the repair was handled promptly. Overall I am very pleased with Car Shield and have recommended the company to all my friends.

Was double dipped out of my account.... They stated that they would reimbursed me on the extra charge. Advised them this the 3rd time this happened to me every time it messes up my acct... So I'm good now that they are reducing my coverage for the inconvenience that I had.

Called to check on coverage for a defective starter. Not covered, OK just was not sure. Call center answered. Call answered promptly, rep looked up my contract. Advised me that starter was not covered. Did not ask about insuring another vehicle, which was great.

We had planned to drive to a nearby store. Our 2012 Chrysler 300 is always stored inside our heated garage. When my husband went out to start it, it was completely dead..not even its interior light worked. So I called CS, and was immediately handled with great efficiency and they spoke directly to the wrecker service, who showed up in a very timely manner.

Was friendly and very helpful. Change the card and he is sending me my contract for both my cars. Been with you for many of years, and never had a problem with customers service. Also I never need your service yet but I know I will not have a problem

Just Asked A Question since I am New To Car Shield. No Emergency or Problem. I just wanted to review what steps that I need to follow should I need to my vehicle(s) to The Mechanic. My Agent was Extremely Helpful! No Action Required. Thank You!

Our address was listed in error as McKinnon, but it's actually Green River. The rep I talked to said she'd fix it and send us a new updated policy. She was very helpful and friendly and did an excellent job.

Rep took care of my problem. Instead of lecturing me, she took care of my request to cancel, as I had purchased another vehicle. She informed me that if I needed to, I could call back and reassign coverage. I told her I would be glad to do that.

The first time I needed to use for heater motor burn up you paid all but 100 dollars which was great. The second time the air cond compressor froze up breaking serpentine belt Car Shield would not pay for belt or install and would not cover all cost of New compressor which left me a bill of over 500 dollars. Car shield did not even pay half of bill. Dealer says that car shield wanted them to use rebuilt compressor which they would not. Bad experience this time. Will I stay with them????

EXCELLENT EXPERIENCE WITH CAR SHIELD. Extensive work was required. My mechanics had worked with Car Shield before and there were no problems. The repair was difficult because there are two air conditioning units (or something) in the 2012 Dodge Journey but Car Shield went the distance. Now it's not working again. Not because of Car Shield!!

Customer service representative was very helpful and polite. Gave me all the information I needed. Told me everything I needed to do and where I needed to go to get my car fix. She also stopped me from making a big mistake

They were very helpful and courteous as I had to get my truck fixed. They were with me the whole time to make sure that I was satisfied and taken care of. Clear to the time my truck was back in my hands.

I feel my coverage was misrepresented when purchasing policy. My mechanic problem was not part of coverage. I am handicapped and old and cannot afford monthly payments anymore. I probably won't be driving much longer so no protection is required.

All three of your representative were very helpful, professional and a credit to your organization. Since I and my wife are retired, we can't afford to trade vehicles due to the current inflation rates for both new and used vehicles..

I am a very satisfied customer that takes this opportunity to thank all staff in CarShield for an outstanding service you provide me. The purpose of my phone call today was to inquire a possible new contract for a Mini Cooper S.

Car Shield says on all their TV commercials that I can go to the dealership of my choice… that’s not true. I was supposed to have the Diamond Package with just a $100 deductible… So how is it I ended up paying the brunt of the cost for my repairs? Over $800 dollars…

Awesome service. Politeness was appreciated and informative for me. Was with me the whole way and answered all my questions. Told me how to be In touch and how to manage my account. Pleasant and not over talking me. So far I love this company and the personel. So informative to me and again very positive and polite.

Knowledge pleasant response with respect to the customer! Very promising and convincing approach for the future expectations! I don’t have nothing broken so far, but I‘ve been paying to a CarShield $130 a month for a peace of mind. Trusting professional help and support when I need it tomorrow!

My experience was great and will recommend Car Shield to friends and I have and the friend signed on with car shield. Overall car shield has filled my protective needs. Car shield has been put down by other companies. Would like car shield to email me with any new policy

I was transferred 3 times but the last rep was able to help me get my policy by emailing it to me. I was able to view it on my computer. Thank you so much, I feel like I can have the policy as needed now

We got Car Shield to help in our latter years. The very first time we need help they gave us and the mechanics such as time and refused to pay for the repairs. I am dropping them and will tell others. There is nothing like an unhappy customer.

Representative help reduce my payment successfully. She explained how long I have been with Carshield and checked my policy and provided a reduction in my current payments which is excellent at this day and time. All my payments have been on time and now I just asked if they can be lowered and representative was successful helping me reduce my payments

Instead of making monthly payments of $106.00, I wanted to know if I could make them every six months instead which would save me around $31.00. Car Shield was able to accommodate so I made the 6-month payment of $605.00 which brought my next payment till 17 August 2022.

Never used it yet but it's very helpful if you have to take your car to a dealership and your engine or transmission is messed up and you don't have the money and you're just able to put that $100 to get it done. That's a good deal.

Lady that helped me was very nice and helpful. She put my new credit card info in for payment. Fast and efficient. Love CarShield for my peace of mind as I have a 2008 Hyundai Elantra. Take really good care of it but you never know. Thank you CarShield!

All I can say is we'll see in the near future if Carshield has my six sincerely Mr Ken **. I would like to give you more information about carshield but now that I have them I had service done twice but did not meet their criteria to have them pay for it? I'm still trying to figure that out and so is my mechanic at the dealership! But I believe that car shield will come through when I really need them because I am permanently disabled and it's hard for me to get around without my car. I don't think car shield would want that reputation of leaving a good old boy American stuck on the side of the road with a busted vehicle and they didn't fix it! So car Shields and American company and I think they'll have my six.

Full of questions on policy I'm trying to get answers. On what is covered. Who you going to call when you a have problem with your car? When I took out policy I got no booklet. What's your phone number? Who you going to call?

Service was incredible! They covered what the contract stated and I only paid my deductible. Great customer service and reliable service. Highly recommend Car Shield. Great if you have an old vehicle that you never know what can go down at any moment!

From the first phone call to the second and last call everyone has been very knowledgeable answering all my questions. I canceled my policy with EG Assurance because Car Shield offered me better and longer coverage while saving me over $1,300.00.

Nothing was covered. Extremely disappointed and considering other options at this point. Contract should clearly state was is and is not covered - clearly. Ex. Check engine light on due to ECM. Not covered....very disappointed and questioning what IS covered. You cover B and C but because you don't cover A - consumer is screwed.

The two clerks I spoke with today were both very efficient in answering my questions and processing my payment. I’ve heard good things about your program and I find it to be affordable for the price I’m paying. Thank you very much for not using pushy methods. It was a pleasure doing business with you folks.

Just wanted to see if Car Shield could pay for my car rental, but because my car was under the warranty from Hyundai they couldn't pay for it. My hundred thousand mile warranty, but that high they don't pay for the rental. My luck!!

I called because I am thinking of purchasing another car and I will need to purchase another plan for that car. I am considering the Gold plan for it too. This representative was very informative and had very good product knowledge and was a joy to talk to.

I called asking for copy of my plan - very quick and helpful response. Rep send it out and made sure that I stayed online to ensure that the copy made it to me and that it did not go back into the spam file.

I am now having a problem with my transmission. This is my first time needing to use CarShield. I called to see what I needed to do. My representative was very helpful and answered all my questions. She asked me if there was anything else I needed and assured her that she answered all my questions.

The problem was resolved. I had a 1 day later payment and didn't want to lose coverage and customer service set me up with another due date plus gave me a very helpful incentive. CS was great and understanding of my situation.

I waited two weeks to get my car fixed cuz of being late on a payment and hard time can I get my car to the shop. They check it out, call Carshield and they won't even cover it about cover gasket but it takes someone to to know how to fix it. $378 wouldn't cover it. I'm not happy at all and I did not have the money.

Needed updated information and an updated contract sent to us. Nyra was very pleasant to speak with and very helpful was able to communicate what was needed with our current contract. I called in for my father so he asked if I could also be added to contract since I assist with all of his home paperwork.

Told I was approved. Then dealership told me I was denied. Very unhappy at this time. Kept saying the contract, the contract. I hated the whole phone calls. I think it’s false advertising the way they say it will cover all expenses.

All was great, love the sales and customer service. I have been recommended a lot of people to you guys. Always nice and professional. Always polite and kind. I do appreciate you guys a lot, and thanks for everything. Keep up the good work.

Ask when my current contract ends and I need to renew for 6 more months. I am very happy with Car Shield. They have taken good care of me and my car for quite a few years. I would recommend Car shield to all my friends.

My only problem has been having contact your admin team to prove that my service contract was activated. The first letter on 8/12/21 and another on1/28/22. My first payment was made by American Express on 8/3/21 and another payment was made the 3rd day of each month.

I received a letter that my factory warranty had expired, which was a mistake. The operator was so helpful and quickly resolve the problem. Thank you CarShield for your quick response and making me feel you appreciate me as a customer.

Call about service for my truck had Protect my car. They offered better rate to switch. I did. Transmission went out during probation. Now stuck without way to work. Must take bus now. Two hours ride from thirty minutes.

Payment problem with new credit card. Will call back in an hour after I've tried to figure what's going on with the bank card. Very nice trying to help me through this craziness. Hope this is corrected today and will not happen again. There were charges charged to my old card so I had to get a new card and there seems to be some kind of hold which I hope I can resolve today. I am now on the phone with the bank and hopefully this will end soon.

Very helpful staff members. They don't pressure or try to tell purchase this car package. - They say this is the correct one & later you'll be able to bundle this other one later. Very very helpful. I'd highly recommend this company to anyone that's interested or struggling to repair their investment their car.

I just called to renew my CarShield account. The representative he was very professional. Very good customer service. He took his time worked with me to get my account renewed. I was not calling for service on my car. Therefore I do not have a service or order number. I thanked him for calling me.

I never had to get work done; the problem was resolved. However, knowing Car Shield was just a call away, meant so much. Especially when you are worried about the cost and whether your vehicle is fixable. The customer rep at Car Shield answered all my questions, so there would be no surprises.

My experience with Carshield, I love it, I really feel protected if anything ever happened to my car, I have no worries at all about expensive car maintenance, knowing that my car going to be well taken care of.

I do what is asked of me and they do what they say. Whenever I needed them they have been there. I really appreciate the service they provide when we the people need it. Some people are nervous because people are trying to get over. But we have to trust someone. I trust CARSHIELD.

Excellence as always. The customer service representatives are always kind, courteous, knowledgeable, polite and very good listeners. I've never had a bad experience dealing with them. And whenever I have the need to contact them, my issue is immediately resolved.

Call to check and see if they covered my battery. They did not but were really helpful and pleasant to speak with. Very happy with Car Shield. They directed me to where I can get a new battery and other places near me.

I appreciated the customer services that I received from the representatives and tow services. Very professional. The CSR was very helpful and courteous in answering all my questions and addressing my concerns about my car towing and repairs. Thank you all for being there for me, in my time of needs.

Renew contract. Very helpful and courteous and professional and staff was friendly helpful and friendly. I would recommend Car Shield to all my friends and family. Very happy with the service customer service that was provided to me. A lot of companies do not give you that Professional caring the way Car Shield have provided me out of. My car is OK but anything can happen at any time and I just would like to be prepared for any type of problems that can occur especially under this extreme conditions of weather that we have. Thank you Car Shield for everything.

Carshield has the worst customer service of any company I've ever worked with. Took forever to hear back from anybody, and then got no answers. Took three and a half months get my car worked on with substandard parts put on my car. I never had any idea what was going on. Call them several times daily. Got no answers. Felt like I was talking to a politician. Nothing but double talk that meant nothing. The substandard part that was ordered in by Car Shield had my mechanic put it on. I ended up having to replace anyway 6 months later. Which took three and a half months to get here and put on the vehicle, like I said earlier customer service the worst in the industry carshield. They work on coming up with reasons not to do anything. Borderline fraud or at least very poor ethics.

Information was provided. And I was able to resolve my worries. Because I am a new customer and wasn't sure of a few things. I called my local car service place and they had other customers who have had CarShield.

I went in for a part and my repair garage told me that of all aftermarket lnsurance policies Car Shield was the worst to work with. And normally they normally wouldn't use it. However I am a repeat customer so they did it for me. After she tried to get the repair approved it was denied. She told me to call you and give you hell. I did call and the person I spoke with was so pleasant, I couldn't get angry with you. He explained in detail why the part wasn't covered. I was satisfied with his answer. I just hope l can use service on my car to make up for the cost of the policy. Thanks.

The representative for your company was extremely helpful and very knowledgeable about filing a claim for repairs on my pickup and steps needed to file a claim for repairs and possible need for a rental car. I appreciate all the assistance I was given.

I was very dissatisfied with CarShield. I would not recommend their service. I signed up with them believing their advertisements, boy was I fooled! They kept taking my money and when I needed them I was denied or "No, that's not included on your agreement, you'll have to pay for it."

Transmission went out and and my plan say no to fix because of mileage. Now I spend more money on Lyft. Not really happy. Sale rep says switch from Protect My Car for better coverage. I did. Now I a big problem with my truck. Mssing work 35 miles drive and you won't fix transmission. What plan can you advise for me to fix my issues.

I had my Chevy Tahoe covered with Carshield. I took the truck to the dealer to have a diagnostic done after I had an issue with the transmission. They opened a claim which was denied by Carshield. Carshield argued that the vehicle was fixed before the inspector arrived which was false according to the dealer. WOULD NOT RECOMMEND! I PAID $6000 OUT OF POCKET.

I'm very disappointed with CarShield. Not only with the customer service but also with the management and execution of the contract and covered service. My daughter contacted Carshield to enter a claim for repair on her 2014 Mazda and from the outset she had problems with our policy. First the reps could not find our account/policy and suggested we didn't have one but yet they find a way to withdraw the payment each month. Then after the dealership assess the car and determined that the radiator fluid overflow/expansion tank caused the problem and needed to be replaced.

Excellent response time and customer service. A pleasant experience. Fast and accurate response time. Excellent conversation with me and the station manager. Coverage was complete and a lot more than I thought it would be. I'm very happy with this service and all of the agents are friendly and helpful. I would definitely recommend Car Shield to others, friends, family, colleagues, etc.

Absolutely knowledgeable and pleasant personality making for ease conversation and very convincing. I was making comparisons between another company. We went over even some areas line by line and she was exceptional in her responses. Keep up the great work. You should be commended. Thanks again.

Car Shield was very patient, understanding, and professional when handling my policy cancellation and refund. I have had some extremely stressful cancellation and justification discussions with their very rude competition (Endur****/Auto Ass***).

My representative Cameron was so awesome. He took his time to answer all of my questions with knowledge and addressed my concerns with understanding. I truly appreciated that. Cameron is the perfect example of what a service rep should be

I had the opportunity to make a phone call to Car Shield. Fortunately for me I met probably one of the best customer service representatives a Company could have, I let her know what my situation which she was very caring and took care of the situation, let me know different opportunities that were available to me as being a car shield customer. She didn’t have to. She went above and beyond. Also it is nice to be able to talk to an actual person not a machine asking for props on the telephone. She was very knowledgeable that her company she works for, showed empathy for me for what I had to go through trying to get my car fixed through a dealership what a joke, gave me three different locations in my city where I could go to get my car fixed that accept car shield. Bottom line this customer service representative associate/employee went above and beyond and I’m taking the time to acknowledge her and her company. great job

A claim was filed on 12/20/2021 after the vehicle started smoking and no longer would crank. American Auto Shield/Car Shield asked the dealership to use a scope to take pics of inside of the engine. I asked had this ever been requested before and I was told "no" and I ask why my case was different. After Mac Haik honored the request and sent pics for claim, my claim was denied on 2/8/22 for the following reason: Engine sludge. There is NO POSSIBLE way that this was caused by me in this short time span. This was years of build up from previous owners and CAR SHIELD/American Auto Shield was looking to deny the claim for any reason with on these sub clauses (which is not mentioned as you're buying it) in the contact as a consumer there is no winning in this situation.

She was very helpful, all I wanted was cards to have with information and phone numbers to call for help if my car broke down. One for my wallet and one to go with the vehicle. She was very polite and she knew what I needed.

100% all around great service, wish all companies had staff that worked so hard to please and most of all had command of the English language [unlike some]. Speaking to employees that take time to explain matters than going back over the important information is something that most service companies overlook. Keep up the great work. The ladies that I spoke with had been well trained

I talked with rep and everything was taken care of. Very pleased with conversation. Rep was very polite and respectful, look up the question I was asking, knowledgeably reviewed and fixed the error. Very happy with my service and your representative. Thank You

5 minute conversation with the agent. She was very knowledgeable during our conversation. She was patient and knowledgeable in her response to me. It was concerning the current mileage on my vehicle. Thanks. She is a keeper. Give her a raise.

I've contacted a few places for coverage but when Car Shield contacted me, I didn't even hesitate to accept the coverage. Your representatives are professional, pleasant and knowledgeable. Reasonably affordable! Excellent choice on my part to sign on with Car Shield!!

WE ULTIMATELY DECIDED TO SELL THAT CAR, NO NEED TO KEEP IT UNDER WARRANTY. We bought both cars in 2021. The 2011 wasn’t been driven very much, so we decided to sell. Car Shield has been really good. So far we haven’t had a problem. The reps have been really helpful and understanding.

Paying for my policy in advance the agent was very kind and helpful. She was very quick to get me taken care of. She was also very polite and made sure I didn’t need help with anything else. I will recommend Car Sheild!

I had to contact Customer Service today to request a new copy of my policy. My call was answered and directed quickly to Customer Service where I was connected to Mary. She was extremely polite and professional. Answered my question, quickly accessed my policy and promised to send it to me in the next 30 seconds. The email copy of my policy was in my mailbox before I could pull it up. Thanks Mary!!

I needed copies of information about my account for my employment, which I was able to get online once I was able to get online through their help. When I call or go online I always get good service, I hope if I ever have a problem with my car I will get the the same service then..

I was very informed by SD3102 when I called after hearing your Ad on WVON radio. He set me up with this plan. He was very helpful seeking information about my needs for a plan and car repair that would require a car plan. I felt so relieved to have called at that time.

The policy we have chosen. The Silver plan. We are getting it but we have to wait until the first. We had trouble with the card we bought in order for us to activate. The prepaid card is refunding our money. But it takes time. So we are starting the policy on the first when we get paid. Thank you for your patience and please let the representative that we spoke with (Michael) that we will call on the first. Please don't call us because we will feel pressured. Michael was awesome and patient. He spent almost 2 hours on the phone with us because we were having trouble with the card... Thanks again. Jerry and Shannon

Took car to the Leadcar Chevy Dealership at 8:00 for an appointment to have the car looked at for a p/s that was not working (electrical). They diagnosed the car and told me what was wrong. In a few minutes they talked with your company and had authorization in no time. It wasn't very long and they told me I was all set, I just paid my deductible and left very happy, Yorkville New York 13495.

A partially set up order was completed and first payment was made. There was a mix-up as to when the first payment was to be drawn and that was clarified and resolved. We discussed the opinions and important points on the contract and must do issues were explained. The information to set up the APP was sent and copy of the contract explained and sent. All questions were answered to better understand. The clarifications were all resolved.

I was very pleased with the representative. He answered my questions, was a good listener and cared about me as a customer, not pushy and I'm free of any worries about my car and the coverage I now have with Carshield. Thank you Joe and thank you carshield for knowing that you're there for me. Very much appreciated. Charlene **

The representative that helped was very knowledgeable and helpful about which plan was best for me. I see your ads on TV all the time, and that was one of the factors that help me to make up my mind.. I hope I never have to use your services, But if I do, I believe you will treat me right.

I just moved from NYC to ORL, FL. The customer service agent helped me with every step I needed to do to update my contract. It was a stress-free telephone call. I wish the rest of the world was as kind and helpful as the agents at Car Shield.

I lost my bank card so I called in and explained my situatiion, and found out that I could use my checking account so I called back in and used my checking account and made payment and it went smoothly...Thanks

When I call to cancel have a very difficult time. We'll not do business with Car Shield again. I do not like being pressure to keep a policy that I didn't want. So please do not contact me or call any informs or ways. Do not want to do business with you guys ever

This is not a review since we are new customers. It's just an observation and recommendation for even a more excellent business relation between CarShield and us the customers. The payment processing company used by CarShield promises to provide subsequent payment receipts but not the initial deposit payment made when initiated contract.

I was very satisfied with the service I received. I will recommend my friends and family to Car Shield for extended warranty service. The peace of mind I received from car shield is worth every penny.

My card had denied by my bank due to a fraud investigation. He solved the problem and secured the payment. The representative was patient and courteous, listen to my problem and walked me through the process to get it corrected. He took my payment and satisfied my troubles. I was very pleased with way he handle it

Very good service, awesome customer service skills. Very patient, understanding and knows how to help customers when in need. And explains everything to the customer the breakdown and also what type of plans they have to make everything work with the warranty

I received a letter stating I could have a reduction on the cost of what I was paying on my 2010 Ford truck. I was advised it was too old and you hung up. Do your employees who send these to everyone.

Earlier in this request I outlined the sloppy performance of your ad- barrage campaigns as well as bookkeeping not knowing North from South. The orig. sales rep, Joe was fantastic. He knows how to professionally negotiate, sell and close. Mara equally good at untangling the constant messes you make. Perhaps Mara and Joe can teach management••SOMEONE needs to. Should THIS stupidity hit at/if ever a claim, OH BOY!!

I almost left Car Shield but Josh saved the day! He listened and then he took care of my concerns one by one. I love to feel hopeful after a difficult conversation and I definitely do now. Thank you, Josh and Carshield!!

Car Shield was great with my warranty. And when I no longer had the vehicle I got a refund in less than a month! Excellent experience. I highly recommend them to anyone who needs an extended warranty. I will definitely use them in the future

All of my questions were answered. The factory radio in our jeep has malfunctioned and needs to be replaced. Service rep offered to find ASE certified shops in the area. Service rep sent email with shop information to me. Thank you

You did the right thing when re exam my claim. It was the correct thing to do. I am pleased that you took a second look for me. Once I filed a claim the first one ever and paid my premium for over 2 years you called and told me my check was in the mail. Thank You.

Very please to have the protection of Car Shield. You have excellent and real commercials which I believe. I recommended Car Shield to a new a very close friend. I look forward to the security of Car Shield behind me.

Gentleman was very knowledgeable and efficient. I am happy to know my vehicle is covered for repairs as I am retired, and a big expense is not something my budget can handle. I hope I don't need to use the insurance anytime soon but comforted to know Car Shield has my back. I heard Mark Levin talk about it so I know it is tested and approved.

Claim department is bad service,. Always have excuses for my claim, my machine already telling adjuster what is wrong my car, take me 3 months for same issue, after last week I decided cancel my insurance, I pay $ 175 a month, they don’t want do thing about, just play game with me.

Representative was very helpful and knowledgeable and very polite while assisting me with my issue. I didn’t have to wait for a extended period of time for someone to answer my call as with other agencies the wait could be extremely long.

Due to a miscalculation on my part as to when my current extended warranty (not with Car Shield) would expire, I am so appreciative of your kindness and understanding. As soon as the current warranty expires, I will be back! I would recommend this company to everyone.

My husband signed up for the service on 1/28/22 and pre-paid 6 months upfront, but when we received the contract the monthly amount due was showing as the 6 month upfront amount we just paid, and the next installment was showing as due on 2/28/22. Natalie was understanding and helpful and dogged in her pursuit of a solution. Without her help that day we may have cancelled.

I only wish to say I had wonderful customer service. I started out with one vehicle. I talked to Luke. I was in the process of buying and then changed to another one and there was no problem. The customer service Rep Jason changed everything to my new vehicle choice I made and that was that. He was so nice, Thank you very much.

I had to cancel because I bought a new car with a warranty. I will definitely recommend CarShield to others and consider purchasing down the road! The experience was pleasant when I signed up and no hassle when I had to cancel!

She was very effective in getting my new policy and very good courtesy in helping me and made sure what my policy was about and explain in very good detail. She is a very good asset to the company. I wish her well with her employment with CarShield.

I received exceptional service when signing up for CarShield. The representative made sure that I received all the discounts that were available to me. My husband and I signed up for both of our cars. Best pricing as well. I highly recommend CarShield.

I received a prompt reply with the confirmation that there will be no $50 fee if I cancel the contract. I increased the rating to 4 stars (Happy), and I hope I don't cancel.

My service was quick and painless. I wanted to re-establish my old gold plan but my vehicle mileage was over 150000. So I was informed that I qualify for the Silver plan which was better than having no warranty at all.

The young man was very helpful and concerned about my situation and was able to find a solution that was acceptable to me and CarShield. I was able to keep the Car Shield protection plan for my 2015 Chevy Equinox. Thanks, William.

My car is in the shop for a week so far and you said I couldn’t get a rental car, and paying $348. I been paying for this for over two years and when I need it, it don’t work. I had to pay for part of the wrecker pay and still now have to pay for repairs. I don’t need to waste my money and time with false advertising. You all are a joke and will let everyone know that I talk to. Thanks for nothing and taking my money.

Everyone at CarShield has always been great. I've always been happy with the outcome. I tell everyone what a great deal I got when I bought carshield. It has helped me out of a lot of times and they've always been very kind.

CarShield rep was very helpful in resolving my issue. He took the time to carefully explain all the benefits and overall cost effectiveness of those options. I sincerely appreciate his thoroughness, help and patience in resolving my issue. He is truly an asset to CarShield.

The person who I spoke to was very knowledgeable of the product he was selling and answered all of my questions with respect and accuracy. He did not once pressure me into buying the coverage but offered the policy's importance and coverage for my automobile.

The representative told me that my claim could not be covered because it was too early in the contract. But just got off the phone with another rep who informed me that the service should have been covered since it was in effect on 11/13/2021. I took the car to the dealer on Jan. 14, 2021. This should have been covered.

We contacted CarShield and received authorization within one week of contact. We are presently awaiting contact from the repair service. This process was made easier by the representatives at CarShield. I am looking forward to the completion of repairs and my vehicle being returned to me. CarShield was clear and helpful with filing a claim.

Was explained to me where I understood e-mail I had received as far as the new 2022 rates. I very satisfied with customer service way of clarification. And the rate. Still plan to keep my account with Carshield. As to hopefully get my other friends and family on board.

Compassionate customer service done upfront from a sales position by JP whom I would recommend to family and friends. I will have more to say about satisfaction if in the future I have need or use the service protection for which I am paying. It always seems odd to be asked to rate a company on over-all satisfaction prior to utilizing the service. From a sales perspective JP is someone that I felt as if I could trust whom took my situation into account and helped us both get what we needed through our transaction.

Received awesome information about the CarShield Plan and was provided Excellent Customer Service on initial call with Rick and follow-up call with Baleigh (sp). I especially appreciated knowing that I can continue to have my vehicle serviced at my local dealership. Thank You!

Your phone system was easy to navigate and then The representative was courteous and accurate in assisting me and assured me that all is in order. She took my new information and processed my payment. Thank you.