CarShield Reviews

Very good service. I would recommend CarShield to my friend and family. I wish I had known before my breakdown. There were many shop that do not accept CarShield. The customer service person explained way. The customer service person sent me to a very good shop that I was very please with in finding what was wrong with my car and got me going again.

The customer service representative was fantastic, she understood my problem and was great about it. She was polite and said that when I get my new card call and give it to her. She was really nice to me. My passenger's right window cost me $426.00 fix. I'm not sure why it wasn't covered.

Upgrade on policy. Love it. THANK YOU. Well I had very pleasant conversation with customer service. They are very professional and get the job done. Also the customer service technician at American Auto Shield are very professional. Will recommend to all my family and friends.

Great service, I have four cars, my wife's, son's, daughter's plus my Jeep. I have received a multi vehicle policy and will be able to assess the protection with my Jeep. I just bought the protection for my Grand Cherokee.

Finding a repair shop was difficult, most auto repairs shops do not want to deal with CarShield because of the parts and “Hassle“ parts are not warranty covered, but replaced ok so far, took 6 days total from breakdown to repair.

After paying for 24 months, I filed a $7000.00 Claim and they only paid $2400.00 and rental car Coverage good only for the "repair" time, not the two weeks it took to get approved. Not worth the money

They helped me to lower my bill and I thank you so much for talking it down by $20. Thank you. It will help a lot. I really appreciate this so much for the kindness. I also appreciate the kindness and respect they showed me for my situation.

You guys are awesome. I’m definitely recommending you guys to other people. We plan on keeping you guys for a long time! Thank you for helping when we needed it. We are soo glad we heard about you guys and we got in contact and have you guys to help when we need it.

My customer representative was so helpful and informative. She answered all my questions and was nice and polite. My phone call was answered in a timely manner. She made my experience so much easier than even expected being that you get such a run around with many companies today.

I just had a transmission issue on my 2001 Jaguar XKR. It is currently at Jaguar Ocala Fl being evaluated. I'm waiting for the service manager Brian, to e-mail me the CarShield claim number and repair estimate. I'm looking forward to having the service repair issue resolved ASAP, thanks David **.

I needed a actuated a motor that allows a switch to change from heat to cold air broke. I was told when I took the contract out heating and air conditioner were covered And that did not happen.. I am very upset and want to cancel my service.

They have great customer service. I had a lock out and CarShield did a great job with it but as far as repairs go lots of miscommunication on the process of the breakdown window and covering related concerns. I love the company but needs more education to customers and better communication so if a breakdown happens close to after the 21 days they know what to expect. But overall great experience. Possibly might be a customer again at a later date in future.

My representative gave me discounts and helped me understand. When I called yesterday I was hesitant to join. I'm feeling a lot better now because I hope things go wrong with my car so I can get them fixed. I really don't appreciate having to talk so much but I'm glad I got the service now because I was worried about I Having to need It.

I called a few times to see if the services I need to be fixed would be covered under my warranty. Each time, the consultant stated that it would be once the mechanic submitted a claim. Well based off the reviews I have read from other consumers, I am literally worried that it will not be covered and I will have to come out of pocket paying for services, that I am paying a monthly bill for. So I wonder why even have the plan, if the company is not going to honor it, as well, providing used parts that may or may not hold up in the end. Why get the customers excited about having this extra coverage when you're going to deny the claim each time?

Very pleasant, knowledgeable, direct information that was understandable rep. Was very quick and efficient. Due to this kindness, I would recommend this service to all my friends and associates. There is nothing that I would change nor do I have any recommendations for possibility on changes.

I requested info regarding CarShield's willingness to assist me with tune ups and routine mechanical maintenance. I was told that this was not covered. However, if I needed to rent a car when repairs exceeded 4 (four) hours, I would be eligible for a reimbursement.

After owning a auto repair shop on a resort town, I wish I had known about CarShield to let my customers know. My shop was in South Padre Island, TX and we would take care of customers cars from Texas to Canada. Recommending the great coverage and customer service that you provide would have been a pleasure. Now that I’m retired I know that my car is protected. Thank you CarShield for what you do at an incredibly affordable price.

All the things wrong with my car totaling $3000 is not covered so I will be cancelling the coverage. Not happy about it. I need to get parts that are dealer special parts & it took 4 days to get this info to me.

You have not approved my claim for my vehicle, and it is stressful! My car has been at the Porsche Dealer for several days and it is past time that they completed the work on my Boxster. I don't have any additional comment on this particular issue.

Ok I bought this for my wife's Buick, when I bought it the person I spoke to assured me that the car was covered, and if we ever needed it they would be there. So after a while the car seemed to be running wrong so we took it to the dealership and found out the transmission was slipping and third gear was not working. Ok no problem they were given the information for Car Shield and after about a couple of weeks of not hearing anything we finally heard back from the dealership. Car Shield would cover the transmission but only after their person came out and looked to make sure it was bad, ok makes sense right, send a transmission specialist to verify. After a few more weeks we finally heard back that the transmission would be covered but only for a used transmission and if we wanted a new transmission we would have to pay for it.

Robert and Nigel were very helpful with my call. After explaining my reason for canceling Nigel was very professional and handled my call with great care. He is an asset to Car Shield. Hopefully all of Car Shield's employees are as helpful as Robert and Nigel.

Before you get CarShield for your car protection, get an attorney to review their tricky contracts. They will find a way to escape from paying any repair to your car. The service is terrible because they can not transfer you to a supervisor and the staff will tell you lies and the company will not recognize their employee mistakes. Ssshhhame company. I would not recommend it to anyone.

Eric was very helpful & professional. He made me feel like I got a good deal. I feel like the coverage is equal to my new car warranty. The price was less than the dealer quoted me. I look forward to using the coverage and will do business with my other cars if everything goes well.

I had my credit card payment not go through due to an expired date. I had to change from one credit card over to another due to expired card date. New card could not be updated on the web site. Customer service is required to make that change.

I am very pleased with all aspects of your service. I have also recommended your company to my elderly parents, they too are very happy with your service. I have never had a problem with getting a repair taken care of, as well as, the service I receive while dealing with your customer service. Fantastic!!! Thank You. God Bless.

My bank acct was hacked again and I called to cancel cc on file and submit new card information. Advised by rep that payment was due today (5/24/22) and was declined by my bank. I advised her why payment was rejected and proceeded to give new card #. Representative was pleasant, friendly and professional.

I have communicated with someone there eight times. Each time they ask me for the same information. It involves a $75.00 battery jump. I can’t believe you can’t check my contract # for almost all this information. My name, VIN#, year and make of the car are all on my contract. I am QUITTING!!!

Do a good, very patient in helping me give payment in for April. Understood every word that was spoken. Keep up the good work when it comes to customer like me. How I would to customer service dept. to Be Bless like me, and have bless nice day.

Diamond coverage. I am responsible for maintenance on vehicle such as oil change, tire rotation. This is an enhanced labor policy which provides excellent coverage. Before the mechanic does the work he calls Car Shield. There is a 20 day GRACE period or 500 mi.

Very polite, many discounts, very reliable, all over good services. I’ve always seeing the ads on TV but whenever my family member told me about their experiences, I said I’m gonna try it out. I’m a new customer and loving it!

I called to check on policies for my car and they called me almost every day lowering the quote to get me to buy the Platinum policy. They promise a rental car and I could take it to a dealer or almost anywhere else to get it repaired. I finally gave in and purchased the policy. After three months my AC went out and I called. No dealer in DFW would take their policy. I went to their site and none of the dealers they list take their policy due to nonpayment.

Very professional with answers. Went over coverage, I like the fact that you can take your car to any qualified dealer. Free toll, and rental car. I’ve heard some things about car not honoring contract. I hope this will not be the case.

Just called to ask about Advertisement that I received in the mail since I already have an Account, she said it was just to advertise and to give it to other Family members or Friends and Neighbors and anybody else that you know.

Perfect every time. Very professional. I am not sure what else I can say. i have always been very happy with the treatment and service that I have received from CarShield reps and the way that they always treat me when I make inquiries or any other issues that may arise.

I was totally blown away with the instant professional response. I just want to say thank you. This Volvo dealership, located in Winter Garden guarantee their work for the lifetime span of the vehicle.. It is almost a week since having my vehicle repaired, thus far I have no complaints.

Problem with my card on file. I had to contact Mepco directly to correct the problem. Would be nice if it could be done with the CarShield App on my Android phone. It is ridiculous I had to go online to Mepco and set up an account to manage my Billing info. I need to be able to ADD, DELETE, or EDIT my form of payment on file in the Car Shield App.

Looking for information to add a vehicle. I have one more vehicle for the opportunity to provide the kind of service that will allow me security, peace of mind and at a do-able rate This is the kind of service I expect for what I pay and CarShield delivers.

Just needed info about what I needed for a claim if I needed to file a claim as this might be the 1st time. I am glad I have CarShield. I feel safe knowing that I have CarShield being by myself and on a fixed income. This will help me if anything big comes up.

My car went in for lights on the dash board and Stalling issues. This issue was addressed in a timely manner. That was on a Thursday or Friday. On Monday, all the lights came back on and the stalling commenced. We called service and told us that the lights were all back on. We were told said it was just a notice telling us it was time for a maintenance. Now we will probably going to have have the car rediagnosed and the service perform. My question is why wasn't this taken care of when they had the damn car right there and addressed with a simple phone call. The diagnostic alone was close to $170, which will be yet another hit out of our pockets. I would have everything taken care of in 1 sitting, instead of repeating the whole process over again.

The experience was very easy informative of coverage and how CarShield works. The explanation of benefits were very thorough and would recommend to friends and family. I have heard CarShield advertised but never considered it until car repairs and part costs and availability became very expensive and scarce. So I feel I have a peace of mind to keep our current vehicle.

Well. I've used the service once for a dead battery. Guy showed up quick @ 4am. Got it done. Was pretty happy. But paying $130 month I probably won't do for too long. As far as CS, PICKING UP the phone was quick and the app explains a lot.

Easy to get in contact with them. They're very nice, understanding and get the job done. Understanding. Understanding. Very polite, easy to talk to and they get the job done and see. Very understanding. Very polite. Easy to get in touch with and faction paper and emailing.

I needed help in knowing what to do with a problem I’m having with my car (which has been covered for about 7 months). The person I spoke to was kind and very helpful. I didn’t have to wait long before speaking to an actual person. I hope that getting my car fixed will go as smoothly.

It was 91 degrees and my A/C went out on me. Car Shield fixed with no problem. Thank you guys! I really appreciate it. I would recommend them to anyone wanting to get a lot of coverage for your car at a great value!

A well manner associate. Very outstanding customer service. A job well done. I go hope all of your employees are as efficient. She was very pleasant to talk to about my concerns. She made my day. CarShield for life once a job well done. I am happy.

VERY GOOD. The representative wish me a good weekend and said goodbye. Thank you. Was very kind and patience. There was not much to this call. I called in the mileage for my car that I did not have at the beginning of the order. Thank you.

The customer service at CarShield is top notch. That combined with the value for the coverage makes this an excellent company that I highly recommend. Note that I haven't had to access the coverage for my vehicle, so I can't speak to their claims processing.

They are slow to inspect your vehicle, they try not to cover repairs, slow to approve inspection. Without a car for at least 4 days before repairs start, only approve rental after approval. Stay Away!!!

It was quick, fast and to the point. All I did was update my Ford f150 mileage. Customer service was polite and helpful. I am looking forward to having a great relationship with CarShield. Thank you for all you do to help the motoring public.

I take very excellent care of my vehicle. Despite the level of care provided, I know something will eventually breakdown. CarShield gives me peace of mind knowing I won't be hit with a potentially catastrophic financial bill, since I'm 70 years old and on a limited income.

We had three policies with CarShield. When my husband called to cancel the service, he was told to call later in the month. He calls to cancel, and the customer service person literally refuses to do it. She tries selling another policy. He said no. She literally does everything but offers to cancel. I hear him getting angry, I'm getting irritated. I take the phone. She won't speak to me. He gives her permission. She still won't. I explain to her that we both know this is a recorded call and that it is well documented the official policy owner has granted her permission to speak with me and per the law that is all that is needed. She still won't speak to me. I explain the law again. I tell her all we want is to cancel the policies, and I understand she probably has a checklist of hoops and questions for us, and that she is welcome to fill that in however she wants.

Great company. Always helpful every time that I have called. And have taken care of all that I have needed. I have nothing further to say. Thank you for all you do. Service was great and your people have been very nice and very helpful. Thank you. Arthur

Brought car in on a Thursday. 8 days later after too many phone calls to customer service (NO HELP) and the repair facility making just as many, finally got an inspection. Same process, many phone calls with little satisfaction. Finally, 13 days later there was authorization for about half the cost of the repairs. They authorized "after market" parts which the repair facility would not use. So I paid the difference between after market and the parts used. They don't pay tax, shop fees, or other incidental expenses. Nowhere in the policy could I find anything about after market parts being used. Customer service can do NOTHING for the customer but pay lip service. It sure wasn't what I thought I bought. Thankfully, I can cancel, and I will. What a waste of time, money, and effort. Little, if any attempt to make the customer feel they made a wise choice. Never again!!!!

Carshield is the best aftermarket warranty company I have worked with to date. Their employees are top notch and know what they are talking about. They fixed my 2016 BMW 340i xDrive, I was having a whining noise and took it to my local BMW workshop. They diagnosed the issue and Carshield had no issue paying for the repair.

I like the price of my coverage and like the way that the price doesn’t creep up like other insurances. I can depend on CarShield. I wish that all insurance plans would follow suit. Please never stop being just as you are.

My car's air conditioner did not work. I took it to a mechanic without receiving prior authorization because I had forgotten that I had CarShield until I had agreed to the repair being done. The issue was resolved to my satisfaction.

Everyone should contact y'all after talking to repair shop person to verify what they said is true. In my case Kyra told us what y'all told the repair shop person & it was not what he told us. Thank You.

They were so courteous when making payment arrangements with me. I recently received a kidney transplant and been out of work for 2.5 months because of complications. I just was able to go back to work, and staying 4 hours away for 8 weeks ...let's just say I had to go back! They let me extend my payment and as a single parent I really love their customer service!

Thank you, CarShield and Zac, for being understanding to the needs of your customers. I wasn't for sure if you were able to help us out with our situation, but you did and over exceeding your customer service knowledge and help us out to where we are able to continue being loyal customers with Car Shield. Zac, thank you for being knowledgeable and very showing concern of our situation. The **

Filed a claim almost 2 months ago. Took 21/2 weeks to decide if they were going to pay for the transmission or not. I ended up having to pay $816.00 out of my pocket instead of my $100.00 deductible. The transmission shop told them it would take 4 days to rebuild transmission and they said, "No. It takes 18 hour," so I only got a rental car for 2 days. At sometime I will be canceling my contract.

Getting the rear coils replaced on my car next week. Already talked with a representative from CarShield and everything is all set. My appointment with MY dealer is next Tuesday! I've already used Carshield in the past and everything went great so therefore I have no worries about my upcoming car care! Man who else does this? Carshield will when nobody else will. Definitely choose Carshield.

May 18, 2022. I purchased this contract with CarShield on April 8, 2021 FOR MY 2008 NISSAN VERSA. **.

I recently bought a used car and opened a new contract. There was some confusion about the old car and I was being charged the old car premium which costs more per month. The representative cleared up the matter very efficiently and to my satisfaction.

Cancellation due to my car being totaled. I will come back as soon as I can purchase another car. I spoke with a very very professional representative who was concerned my well-being and expressed a feeling of well wishes. She invited me to come back as soon I purchase another car.

The man was very helpful to get the info I needed to have my truck repaired. I did not have the info with me and he took care of the info for me. I gave the info to the repair company and they called it in.

Rental car The Ford places have my Truck since 10 May. And I’ve been catching and paying for rides. Inquired about a rental car because they’re still not finished with it. And they won’t be finished as far as I know until maybe Friday or next week. Everyone was so wonderful. Thank you.

Since signing up with Car Shield I have been very satisfied with their care and service. They helped me with 2 repairs I would not have wanted to deal with alone. Unfortunately with the past years growing inflation with everything from groceries to gas I had to cancel my subscription sadly.

I have not had the opportunity yet to use CarShield; however, I believe it is a great warranty plan at a very reasonable price. The plan I have it covers everything for seven years and, should the need one day arise, it will cost me only $100 to repair anything. It is a great protection.

Twice I tried to contact this company via live chat on their website for a quote, and both times they refused to provide it to me. They wanted my phone number so they could have someone call me. I asked for the quote directly over the chat, but "Taiveion Higgs" told me it was "illegal" for him to discuss it because the chat operators were not "licensed" to discuss it. This is obviously a lie, and the fact that they would make up stuff like this is concerning to me. Bottom line, I never got a quote, and their chat operators are not very knowledgeable and extremely rude.

We had a 2017 Dodge Grand Caravan SXT. It had about 66,000 miles on it. The transmission stated messing up. We took it to AMCCO, and it was totally ruined. CarShield insisted that they send out some guy to look at it. They made me feel like I abused it and was trying to pull a fast one on them. It took an extra week before they approved the replacement. They only give you a rental for the time they figure it takes to replacement, so we would have to rent a car on our own. It was a very bad experience. What they cover is great and a good price but if getting something covered repaired is like the transmission experience would make me find another warranty company.

The only experience I have had with you is via phone. I am a new customer and have not needed your services as of today. I have not had any interaction as far as needing the services that you provide which is why I cannot give a accurate description.

‘ConsumersAffairs’ is INCORRECT listing CARSHIELD as reputable. Also, one CANNOT pick their own repair facility. Because CARSHIELD excludes so many parts, I cannot find ONE local mechanic to accept the warranty. Rated ‘F’ by BBB. Car Shield/American Auto Shield misrepresented the coverage sold to me. Today, May 16, 2022, CS told me they don’t cover convertibles which I clearly stated I had from initial coverage & VIN # submitted. The roof is operated by the POWER WINDOW MOTOR which IS covered under my GOLD policy. Rear windows won’t go up & is effecting use of the roof. They ALSO cannot provide me with a repair facility that accepts Car Shield. I also can’t locate a repair facility that accepts Car Shield. They also won’t reimburse for any out of pocket repair expenses I may make to repair at a garage where I’d pay upfront.

Well, me being a ** American, the customer service reps wanted to ::scream at me, be smart, insult my intelligence, argue with me, even the booster dude (I needed a boost) acted like he had something against me. But the service itself Carshield offered was delightful, and 2 thumbs up!

Got the new payment credit card done. Have not needed it yet but we are more prepared now. Your staff are always polite & helpful when I do need them. I do tell others what we are using. This helps with the stress of dealing with repairs.

I have another warranty, that I needed to compare coverages. The only way to do this was to sign up with Car Shield. I have a warranty with identical coverages, it expires in November 2022. It is included in my car note. I am attempting to refinance that note, but I am doubtful with the current rise in interest rates.

When I called Car Shield my call was answered in a reasonable time. The agent was knowledgeable and kind. The agent really helped.. I am always happy when I call the company and get just what I need. Thank you so much.

Could not find a Ford dealer or premium repair shop that would accept Car Shield, they did have a few tire stores though. Cancelled my membership today. A dealer told me Car Shield wanted the repair torn down and kept on the lift until adjuster got, sometimes weeks, and then they had to wait months for payment.

Done in a few seconds. Excellent! Very knowledgeable person, quick to get what I needed. Hopefully, this will stop all the robo calls about my car warranty. I would certainly recommend Car Shield to my friends and family.

Returning home from voting, discovered a small pool of a clear liquid forming under car. Took it to Midas to repair. Was told they would do pressure check, otherwise did not seem to be any leak. Also found in routine exam that transmission needed resealing as did axle on one wheel; awaiting parts, I think. Will contact tomorrow to check up on status.

I purchased Carshield last year. Some issues started with my car in January. The claim was put in 1-25-22. My auto shop put the claim in and we waited for Carshield to take the next step. Nothing came of it. The Claim was never submitted. So between the Auto Shop & myself we kept calling with many, many hours spent between the two of us calling just to get the claim in!! They keep giving us the runaround & said a claim is not there.

The customer service rep was very enthusiastic, engaging and efficient helping me. I had to call back a few times before, I was able to finalize getting the issue resolved. After calling back a third time, I was able to get the satisfaction expected. It was my 1st time actually having to used the services. I'm waiting for the next step in the process as to how the claim will be handled. The outcome will determine, if the investment is worth it. And I too will have positive testimony. Having the confidence to referring friends and family.

Roadside service was great, but now I have an engine problem and it's taking so long to approve it, I hope you all live up to you'll word, my contract include engine, transmission and so with a 200$ deductible.

It was good and very helpful, well explained. The agent was knowledgeable of the products you carry and I would recommend in the future to a friend. The salesperson was not pushy nor did he not make me feel pressured in signing up with CarShield.

The Agent at Lex Brodie stated that they would not deal with CarShield, because they had been scammed in the past when it came to them getting paid. So I had to pay the full amount. I was disappointed having paid for this service and was told that we could go to any dealership.

Payment was rejected and you were kind enough to follow up to make sure I was able to keep my policy. I appreciate that follow up as with my busy schedule I would forget about and the policy would be cancelled.

You raised our deductible after you did the work but failed to let us know, you wouldn’t pay the mechanic all the labor cost or diagnostic fees. The mechanic was great but your company sucks!!!! We cancelled our plan because they would only pay half of their covered cost!!!

I needed to postpone my payment. It was successful. The rep was very friendly and helpful. My experience was well taken care of. I am happy I could get this taken care of so quickly. I have been with CarShield for a year and I feel much safer knowing if I ever need them they are there to assist. This is a very good company and reliable. The pricing is affordable and reasonable for any budget.

I was just checking my contract. I went to the Kia and was unsure if washtub was covered. I couldn’t remember. The rep was very helpful. She spoke with the tech to find out exactly what was wrong with my car.

I don’t understand why I should have to pay a $900 mechanical breakdown fee whenever I’m paying you all Monthly. I’m also concerned that you all have terrible customer service and agents who don’t quite know how to explain certain things like the mechanical breakdown process and such. Very incompetent and rude.

I have had CarShield for about 4 years. I have not needed to use them as of yet. But the car shop where I get my car maintenance done said they will not accept CarShield because they use cheap replacement parts. I live in the state of Maryland and would like to know what shops are accepted by CarShield. I also was reading a review where a customer of CarShield said that they had received a notification from CarShield that their policy was paid in full and they no longer need to make monthly payments. Is that possible and how.

Excellent service from beginning to end. I would recommend this service to any of my friends which I have done already. Repairs are extremely expensive to repair and time consuming since most of us only have 1 vehicle to get us back and forth to work and home life.

It is quite refreshing to call a company for answers and get a real live individual to answer the question or questions with such professionalism and courteous tone. Thank you for such a wonderful Car Shield Experience. I believe her name was Nora.

They were courteous and answered all my questions, and explain every detail with clarity!!! And I would recommend it recommend anyone who are looking for coverage, on their vehicle, to choose CarShield as the source of coverage. If you call them the staff is very very nice and will explain everything with clarity, so that you can understand what you were getting. Thank you for allowing me to become part of CarShield. Thank you very much.

I haven't used my policy in my year of coverage. My representative offered me $20 per month discount, so I decided to try another year. I haven't found an ASE certified mechanic close, so paid for my own repairs. Representative explained problems that didn't need previous servicing, and suggested I call around in town to find a participating serviceman.

When I applied for this extended warranty, I was not given complete specifics, which caused a delay in getting the required service. I dislike being mislead. If your Agency advertised and sales a product, they should be Crystal clear and precise as well as honor the contract. I hesitated to purchase this contract until someone assure me that your Agency is honest.

I've purchase 2 warranties from CarShield and both experiences have been great. Really enjoyed talking with 2nd representative. They made me feel appreciated. Will be getting another contract on my granddaughter's car next month. I would recommend CarShield to anyone.

I reached out to them to see if they would cover my 2013 BMW with low miles. After waiting for a bit they told me they don't cover my model. They continued to call me everyday for weeks. I asked them again during one of their calls and they told me again they do not cover my model. They continued to call me even after I told them to stop. Their commercials clearly state we cover all cars and all models under a certain mileage. This is clearly a lie.

Expertise, compassion, professionalism, honesty and patience. You have saved me from another expensive auto bill. You are an asset to Car Shield. Thanks again for your proficiency and efficiency of explaining my policy and what IS covered. As the auto dealership was saying it was not a covered part.

I was inquiring about a policy upgrade for increased coverage and about the rules governing start date. I am currently on a Gold Plan and looking for additional cover for power steering and potentially power roof mechanism. Also looking at the cost benefit of increased cover, and whether there are any discounts available.

Took 3 days to get the claim approved and they are putting a new engine in the car. Got to love that I will pay $100 and get over $5000 new engine. I will recommend CarShield to all my friends and family. They're great.

The person help me out to set my claim up fine. No problems but my mechanic at Sal's Auto in Croswell Michigan realized It was a clogged filter on the fuel tank. I will hopefully not have to use the service anytime soon but if I do I do not foresee any problems.

I called after having the transmission fluid and brake fluid serviced. I had told the Rep I would do it when I signed up for CarShield. I have the receipts in my folder for future reference. The Rep today was very good.

Issue getting auditor out in timely manner. Took too long regards entire process. Then they didnt want to cover my entire car rental, but eventually they did pay for it.. Good value if your vehicle qualifies. because something will happen & Carshield has you covered.

I was very pleased with the company. Current economic conditions forced me to leave but I hope to return some day. The staff were very courteous and professional and responsive to my needs. I will recommend the company to as many people as possible. Thank you.

I am a past customer, and current one. Carshield have help me with my GMC a few times with no hesitation. My experience with CarShield has been good and I have recommended many to CarShield. I sell used cars for a living. I share my experience with my customers.

The administrators asked for service records within the last year. Now that they have received them they claim they are blurred. So today I'll send them again but will not tolerate another stall tactic and will retain an attorney in order to move this matter forward.

Bought a 2015 Yukon, added CarShield warranty on it, 6 months later the engine blew. Carshield came up with every reason to not cover it. So I had to cover it all myself. Will never buy a warranty from them again, and I warn everyone.

The customer service person was a gracious, kind, welcoming, honest, respectful, knowledgeable, helpful, sincere, well spoken, thoughtful, well rounded, sufficient and reliable. I was very satisfied, because CarShield customer person did make my experience number one priority. Well done!! Thank you!! George & Pattie

Would not fix my truck. The part was under warranty in the book, made up excuse it had no fluid in it. The shop that took it apart said it had fluid in it, it cost me 5000 out of my pocket. Not waste your hard earned money with Carshield vehicle protection plan. And it also take them forever to look at your vehicle, sit in the shop for a week and a half before they ever look at it. Do not buy carshield. Waste of money. Thank you Mike **

Carshield has been great to work with. We have one $1200 claim and it cost us $50. When we had to cancel due to a wreck. Carshield was very concerned about our health and well-being. It seemed genuine. Thank you Car shield for your understanding and email.

Changing my method of payment request was such an easy way to take care of my problem. Leah and Ericka with customer service were so thoughtful and friendly in helping me with this. Thanks to them for an easy request and conclusion.

Just needed to know my method of payment. To make sure you got your payment. I didn't remember my method of payment as I am old. The representative was very helpful & took time with all my concerns. Now I am happy all figured out. THANKS. YOU ALL ALWAYS BEEN THERE FOR ME & JUST GETTING BETTER.

My car has been at the Chevy dealership for almost three weeks now and they STILL have it due to Carshield dragging their feet. I Am Pissed! This is turning out to be a waste of money for me. Not to mention that I need my car and I am stuck at home for the last three weeks. I'm not sure what I am going to do with this service but they certainly don't have my good wishes.

I had cancel my order with y'all because I found out from a number of shops here in Rome Ga y'all would pay for anything to get done...had a guy tell me he had a car in the shop tied his rack up for months because y'all didn't send payment. The customer ended up paying out of their pocket to get their vehicle fixed ...reason for me cancel my subscription...

CarShield has saved me almost 10,000 dollars in car repairs to me it seems as long as the repairer contacts the CarShield company in a timely manner, your vehicle will be ready for the road as quickly as the parts are installed and you are notified to pick it up. I don't really like the rental policy but weighing it out it's 99.8999 in favor of car shield. I would make that bet any day, CarShield is great.

I contacted CarShield for plan information to have my car towed to a CarShield repair service for diagnostics and repair. The agent was very nice, knowledgeable and provided information about my CarShield plan coverage, roadside assistance and auto repair services available in my area. I was very satisfied with the agents response in addressing my questions and the information provided.

I would definitely recommend CarShield to family and friends. They went above and beyond to help with a failed transmission repair on my 2014 GMC Sierra. They really helped me out in a time of need because I didn't have the cash to cover the complete repair. I am truly grateful and forever a loyal customer.

My customer service representative was so very Friendly & Helpful my representative was accurate and knows her stuff. I would like to speak to her time a call and i will surely recommend CarShield to friend and family. And have a great day as well.

A couple of my co-worker have Carshield and was telling me about it, I've seen as most people have the ads on tv, so after my co-workers telling me more about their experience I decided to call and get a quote, the process was very simple, I recently looked up the different plans so when I called I already knew if I decided to purchase a plan I knew which plan I was interested in, so speaking to the sales rep, the process was easy and fast, absolutely no pressure, no hassle at all. The whole process took about 15 mins. Rates were definitely reasonable. I now have a peace of mind I'm covered esp. having a 07 PT CRUISER which anyone that has a PT CRUISER KNOWS WHAT I'M TALKING ABOUT. Would definitely would recommend CARSHIELD. THANK YOU Steven M. WPB FL.

I took my car the the repair shop to replace / repair u-joint. The truck was inspected and referred to an adjuster. I was w/o my truck for 5 working days. Calls to CarShield told me that it takes 24 to 48 hours for an answer. Five days later and still no response about my claim. The routine answer from the call center was a pat, scripted response with no one readily available to talk to. Very, very poor service.

The customer care agent was very professional and helpful. Every time I call I speak with someone that sound very eager and happy to help out. A CarShield is a great warranty for your to have. I will be recommend them to my friends and family in the near future.

Porchia was very helpful in walking us through our contract and explaining it. We needed to rent a car and she explained the conditions of set-up the reservation. We think you should recognize her outstanding service and give her a nice raise, or something.

Carshield is very misleading. I've been paying them a premium rate for gold service for over two years. They have helped with any repairs to my vehicle. Nor, have I ever received a follow up call back. Very misleading and unreliable.

All contacts were pleasant, when I called to adjust the mileage, the lady I spoke with already had my contract just from the call log and she didn't stretch out the call, just got what was needed and completed the call.

Oh Wow!! CarShield went above and beyond with customer service, information and fast payout on a front end job that had to be done or risk an accident with total breakdown and I had no way to pay. Thank you CarShield and I will be a customer forever!!

My water pump had to be replaced. Car Shield had it towed to the repair shop of my choice and they repaired it. This was a pleasant experience and I am happy with the results. I have recommended Car Shield to my friends. I would love to be in one of their commercials!

When taking my car into Chevy Dealer they originally wanted $1400 to fix my car called CarShield and CarShield had us to replace battery, And all the other Codes went away. Meaning CarShield stopped Us from being ripped Off.

Car CD player stopped working. Wanted to know if it was covered. It was. The representative was quite helpful and told me what to do. I have recommended Car Shield to many friends. This is a great service and I really needed the coverage since the warranty had expired on my car. Thank you.

When we initially received a phone-recording quote from "Dustin"; it was for $69.99 initial payment, and $69.99/month for the duration of the contract. This recording was April 23. My wife heard the recording, but did not follow up on it. On May 1, my wife (Carol) prompted me to call Car Shield for some coverage. I (Ron, husband) had no idea of this initial quote recording from "Dustin". I phoned to arrange coverage, and negotiated a $89.99 initial payment and $89.99 contract. When I (Ron) heard the recording with the $ 69.99 amount; I called for a revision. The contract was revised to the $69.99 amount; and approved. However, the initial charge of $ 89.99 was charged on my wife's (Carol) bank account. After 3 attempts to correct this and get the $20.00 difference refunded, we still have not received it. Please try to resolve this $20.00 issue for us.

I bought the policy and the hype that all covered repairs would be attended to. I assumed I could take my car to the dealer or any other repair facility to get the work done. That is not so. The work can only be done at a facility approved by Car Shield. In Toronto, metropolis of 4-5 million people there is only 1 repair facility approved by car shield. I am cancelling my policy as I am very disappointed.

The young lady that I talk to today was extremely helpful and she worked with me in order to come to a conclusion that the both of us were happy with. I would definitely share the word about Carshield. It’s a great company and it’s nice to know that my vehicle is covered.

Great service. The service was professional. the agent answered all my questions. I am quite pleased. I will be in contact with you when I need services for my Miata MX 5 convertible. Please keep my information on file for further reference.

I had a great time working with Carshield. They pay my bill in a timely manner. I would recommend them to anyone who a service. Agreement for their car. They wad very helpful with my concern. It was a great time dealing with Carshield.

I have an open claim, please talk to Ashlee work ID **. She has spoken to me a few days ago about the problem with my claim. I had started the Car shield policy by giving an approximate mileage and called again with the correct odometer reading later on the same day. The mileage was not updated and when my car broke down several months later the claim was falsely denied because my mileage was under 250, 248 miles is what I was told. When I called Carshield the next day and when I asked what was the mileage recorded when I started Car Shield and what was the mileage that the Chrysler dealer in Paramus NJ documented when the car was towed to their repair facility, the mileage was well over 350. Therefore I should be covered for the repairs. Please get back to me **. Thank you. Robert

I have paid for CarShield and had two covered claims which they covered neither. It took 5-6 calls on the first ones from the dealer and then me to get that one paid. The second covered item was not covered because of a procedure issue. Covered parts but not covered. I had the "Diamond" coverage which is their top of the line and it doesn't help when you need help. All people on the phone are quick with an apology but refuse to assist.

Great Customer Service which is unparallel in today's times. I would like to thank the lady and gentleman that helped me today. Congrats on a job well done. Everything was seamless from the start of conversations, I had with them, to adding a new vehicle to an already existing account. Again THANKS A MILLION.

Yes I would. I have not needed to use it now but it's comforting to know if I need it I'll have it when I am ready to use it. I just found out that I have paid off My policy and don't need to worry about missing a payment. It is very relaxing to know that.

So far so good! Great prices, Great customer service! It was super easy to get started! I hope if I ever have to use it that it’s just as simple. Lots of places make you jump through hoops, make you wait for weeks before approval!! So far it’s been great! So glad they offer something like this!!

Put a timing chain in my 2010 Cadillac SRX. Very happy with the work C&C automotive did. Carshield service was fast to pay for the work. Thanks again carshield. Had to wait on the parts. Carshield had already authorized the work to be done on my car.

Very easy and very helpful. Will call me back when all paper work is complete and will then send me new information so I can use if I need to. No more to say about this call until I receive the completed update.

I mailed in a letter of Cancellation for both policies to American Auto Shield within 30 days of purchasing the accounts. I did not receive a refund as promised in the Car Shield pamphlet and continue to get billed on my checking account after my request for cancellation effective April 1, 2022.

On several occasions I've had thousands of dollars of repairs covered by Car shield, I have receipts to prove it. Car Shield has established itself as a valuable component of my families' finances. Great, great, great. No complaints at all.

Your representatives had a very nasty position about they self and they hung the phone up on me. You need to teach your representative how to be respectful to lay people. They talked to are grown people and not kids.

Landa was very good at going over the warranty with me. She's good PR for your company, much better than the first rep I talked to. He was pushy, overtalked, kept telling me "Here's what I'm going to do for you," didn't listen very well. If I hadn't gotten Landa on the phone I may have stopped payment.

I would describe my experience as a settling experience. By being approached with so many "offers" I was really skeptical, but the rep was able to answer all of my questions and help me make an intelligent decision. I would describe this as a overall great experience and I am grateful for the understanding and patience of the rep in helping me to make a big decision. It just made sense in the end.

No. No questions at all but in the near future if I need some more information I can call CarShield for my Red car. Thank you. My friend recently got a car shield too. And I see it on TV and I think it sounds good what they are for every person.

It is ok. They just need to work on a class that teaches the employees to be a little bit more consideration for the customers when they call and not call you as soon as you open asking for a payment on the day you said you was going to pay and give that person time to wake up go to work or even get off but give them time to pay

Carshield was very polite and very helpful. The customer service is second to none! I would highly recommend this company. The price is reasonable and the peace of mind is certainly worth the expense. They resolved my problem so fast! I was amazed!

While I've been a member for over a year, I've never contacted you for possible repair. I needed to have more detail on how the program works than I was able to find on your site, and needed some answers to my questions before contacting my preferred repair location.

Very knowledgeable and considerate while providing explanations of services. Very friendly, patient and kind. I much appreciated the concern and tone used while speaking with me. I could feel the sincerity throughout the call. To include wanting to provide excellent service.