CarShield Reviews

When I signed up I ask do this cover my air conditioning? She said yes. I get to the shop. They said, "We don't cover that." I call customer service. They said just upgrade your policy. They said CarShield doesn't do that. They lied to since day one. They are a nightmare. I am so disappointed.

I would recommend CarShield to my family and friends because they've proven themselves worthy of my trust in car care service. My car needed work done. I took it in. My mechanic called Car Shield and the work was did in a timely fashion and I was very pleased with the service indeed.

I had to cancel policy due the auto was deemed a total lost. I did not have a variable vehicle to transfer the policy towards. I appreciate the way representative handled the call. I called CarShield to cancel the policy after the the damage to the vehicle was redeemed.

Thank you for your service. My monthly went down in price a little over a dollar and I am grateful. Could you just stop looking for compliments. I lost my car and your company was willing to work with me regarding my account. You have never had to repair my car as of today. I have made my monthly payments on time.

The representative explained to me everything about being able to post date my coverage plans. I was also disconnected and the representative called me back. She was able to reach me within the few minutes she realized we were disconnected.

Person on the phone answered all my questions immediately. Very polite and professional. Coverage sounds great. We are on fixed income and the price was reasonable for everything it covers. Looking forward to having our automobile covered, as that will be one less thing we have to worry about. Thanks.

The online link will not allow me to visit my account. Keeps telling me I have no account. To visit website. I do that.. It times out. I feel as though money was taken from taken from my credit card.. I have the right to view my account.

Wouldn’t start, dead battery, turn out an electrical problem was drawing down the battery. A misunderstanding between the dealership and Carshield was resolved by Carshield and all was fixed and my 2009 Challenger with only 27,000 miles will be back on the road when it’s done.

Brake lights on. Unable to find a mechanic close by that carries Carshield.

So far I have no complaints or regrets about purchasing Car Shield. I'm a happy customer and I share my knowledge of Car Shield to my family and friends. The Customer Service is so cordial and knowledgeable. Truly I anticipating a pleasant and satisfying experience when I need them as promised. Kudos Car Shield.

Very nice representative. I would add more - especially on the answers below value and coverage - but as of now, I have no claim so have no experience with your coverage. I can only say that during the sign up phase, anyone I spoke to was very pleasant, informative, and professional.

She described exactly what I was purchasing and it was exactly what I was looking for. Since my last car's engine went out and I couldn’t fix it I went without a car for a while. But now with this coverage if anything happens mechanically I will be covered and having to never go without a car again!

Very nice and listened to me. I was told that I was supposed to do this within days of signing up. I originally was told that the gold plan covered the car’s computer, only to find out it doesn’t. That is why I upgraded.

Liked CarShield. I would recommend CarShield to all people who need extended car insurance. Customer service was very good and caring. The price was reasonable and easy to reach customer service. Thank you Car Shield. Thank you now my car is protected.

Technician Jordan (ID# **) demonstrated professionalism and knowledgeable about the steps needed for repair my chipped windshield. Jordan was also friendly and patiently explained the steps needed to complete the task. She appeared to really enjoy what she does...thank you for employing good people And as always, I am satisfied!!

It was very well received and customer service was excellent. The young lady that assisted me was professional and I had no issues at all in conducting the business at hand. We asked what car insurance I have by friends. I always share how pleased I am with Car Shield.

Very good customer service. Everybody had patients and explained everything to me if I don’t understand why. You are so so much better than me and you have to listen better and now you know how to listen and how much I feel like you doing great.

Christian Brothers Automotive in Friendswood won't deal with Cars Shield. So, I called Car Shield to ask if I could get reimbursed if it was something they covered, and they said to have them send them the quote and they would reimburse me. I'm hoping it is something that is covered.

I bought a CarShield warranty on my 2012 Toyota Avalon in 2017. I have used the policy before. Today, I learn that the passenger front door won’t open from the outside. I called Car Shield to verify the work would be covered. They told me after evaluation and repair was done it would be paid for. I took my I went to our Toyota dealership and told the the problem. They told me they don’t honor Car Shield accounts. When I ask why they told me Car Shield don’t pay for the work done and they wanted to use aftermarket parts. I went to Dodge, Ford, and Chevrolet dealerships. They all told me the same. Won’t cover. Same reasons. I paid $3093 for coverage and can’t use it. Not good! The people intake too are very polite and professional. I just can’t get my car fixed. I’m still working on this issue. Caution, make sure you can get the work done before you buy their policy.

The letter I received said I needed to renew my coverage on a car I have never owned. The agent I spoke to was very nice. She looked up my coverage and told me that my coverage was in force on my 2007 Chrysler Sebring. She said to just ignore the letter. She thanked me for calling and using Car Shield.

It is great. A great company and great service. And they answer the question I had and knew the answer to the question. When I call in to make a payment they answer the phone quick. And you're not on the phone too long. Great service.

Questions about contract. Wanted to make sure I understood a few things about it. Everything was taken care of. The sale representative was very helpful. She took her time to go to the pages that we had question on and went over the contract with me and assured me that we would not have to pay for anything out of pocket so I hope this is true.

I had you guys for 13 months and when my vehicle went out you told me I was not covered. You have no idea how much that pissed me off that I wasted all that money for so many months… I will not recommend it to anybody. How the hell does a head gasket going bad it might be called somehow my fault? And you tell me that’s not covered? And why the hell did I have this coverage on my engine and transmission?

Just a member. No claim history. We just joined and looking forward to the protection in the future. We have a few friends that also like the comfort of knowing their vehicle is covered. This is a great idea for anyone who doesn't lease.

Brakes failed and car was towed. Dealership has yet to submit claim number. Asking CarShield for coverage amount. I need my car. I’m a disabled senior citizen and live alone. I got the contract with CarShield to give me peace of mind.

The customer service person, was very helpful. Keep up the great job. Stay Professional. Just needed to know how I add my car to the CarShield App. For my record. Will you be able to email me my contract # and my policy For this claim. I’ll truly appreciate. Thanks.

I am very happy with Carshield. Thank you kindly Ricardo ** or Richard ** from Sultan Washington. I am very happy for your services and I would recommend some family members to car shield. Thank you very much. I have not had my van broken to get fixed but if I do I will call carshield so I can get it fixed. Thank you very much for your services by now

I had Car Shield for approx 2 years and never used them, therefore I don't have anything negative to say about the company. My cars is fairly in good condition. I go to work and church in my car and keep it in the garage. I have my car for 8 years and only have less than 60,000 miles. But I have a good car Lexus 350 SUV. I take good car of my car. Maintain service as needed. Therefore I cancelled Car Shield because I believe I am wasting my money monthly.

Your representative called me and I immediately knew it was because of the credit card number change. She verified my information then took the new number. She was gracious and efficient. I know I have been having the charges monthly without personal contact so this was a real reason for the call.

Very thorough and quick. Got me fixed up and ready to use the in the future if I ever needed coverage for my car! Olivia helped me out with putting my mileage count in when my car was in the shop even though I had forgotten to update after driving the car for a few weeks after getting my fixed car back.

I know my vehicle has a lot of millage and is a classic which is why I like the coverage. As I take care of it I am disappointed, so little is covered. I know it's got some years on it but it's the small things the breakdown the most.

I called the Car Shield agent to validate that shocks were a maintenance item not covered by my contract. The agent was very helpful and confirmed that shocks are considers a maintenance item. The agent thanked me for requesting my coverage. I look forward to finding what is covered.

Everything was going just waiting for the tow. The customer service was very helpful and polite. I appreciate your help, my car didn't want to change gears so I left it on park and called you for assistance. Thank you very much.

I called because I want a hard copy of my contract with CarShield. The operative that I spoke with was very polite and helpful. She said that I would receive the contract in a few days. I said thank you and she told me to have a nice rest of my day.

Had questions about acct. statement & charge to card. Got answer in a timely & accurate manner. Wait time was minimal. Call was handled professionally by everyone I spoke to. Your commercials are wonderful, especially the one with the guy who says, "When something happens to your car & it will" & of course love Ice T!

Car Shield is prompt. I called the representative and she immediately started a claim with my vehicle, Fast service and professionalism. The repair shop called Car Shield and told them what needed to be fixed and the representative gave authorization to repair my vehicle the same day. Car shield is highly needed to repair vehicles, without the costly expense.

The time I spent with the agent was simply great and I even enjoyed it. The agent was informative, answered all my questions. He was just great and easy to talk to. What a great time I had with just getting coverage for my car. Who would thought It would be a wonderful experience that it was.

This contact was simply for information about my account. But when I have needed them to replace the radiator on my Colorado they did so without any hassle. I have been quite pleased with their service. I would recommend them if you need a maintenance contract.

My credit card got stolen for my auto pay for my pay for CarShield and it was one of the few that were on there. I miss my payment there. Nice enough to text me and I call them with a credit card number and they took care of it easily. Thank you very much.

Second time they will not pay for the services. I have been with the company for over one year. I feel I've been scam. Engine light on but won't covered. I am very dissatisfied with Car shield. I feel like I have been taken advantage.

CarShield failed me when I needed them most. I signed up with CarShield about two years ago. Now I have my first and only claim and CarShield would not pay for the repairs ($3500) for rear bearings, muffler and exhaust pipe. This is a big expense for me and this is the reason for CarShield warranty. But I guess they got my money. I got nothing when I needed them most. I cancelled the policy and got a better warranty provider for the same cost.

The adjuster requested pictures and video. The shop sent it and they were told they never received them so they were sent again. In the meantime my car still isn’t fixed. The shop sent them and refuses to send them again and said the adjuster needs to come in person. I reached out to the adjuster and they still haven’t returned my call!!! Very disappointed in your service.

Left & Right Wheel Bearing. Left & Right Tire Rods Ends. Left Upper Control Arm. It would be great to get our vehicle back timely.. Thank you for a Company that does help, when we have no Insurance that covers.. Thank you CarShield.

Not used. The only time it wasn’t covered my 1500.00 dollar LED Right tail light and a broken exhaust manifold. I wasn’t cover on factory warranty for LED tail light but warranty took care of manifold. I have 58800 miles on truck. So hoping from here on I will be safe.

When I called I was skeptical at first but after talking with the rep I was very interested in going forward with the coverage. Very pleasant, quick, knowledgeable, and very satisfied. I will refer people to Car Shield. I hope my continued experience be as easy and pleasant as my first. Thank you for the opportunity to try. And also a plus you not charging the monthly premium too much. I received a senior discount. AWESOME!

I had a knowledgeable customer representative help me find the right policy for my car and they answered all of my questions and concerns about doing business with CarShield. I will definitely let my friends and family know how good your service is.

I called with simple question... The representative answered my question immediately and efficiently and then I was on to the rest of my day. Thank you from someone who appreciates good customer service!! An old timer like me remember the days when good customer service built companies or lost business because they lacked this quality. I did not get the name of the young man who helped me but if you can locate him for me, please tell him to keep it up.

Great representative that helped me last. Mr. ** on 4/6/22. Very helpful, knowledgeable, patient, asked all my questions, He needs to do a Commercial, it will bring in business, He encourages you, he broke down the difference in the packages, I called in to change but he let me know I had the best which was the Diamond

I just purchased a new vehicle. I tried to transfer it over Car Shield. Told I couldn’t transfer over the insurance to the new car because my new truck has plow type of truck so I talk to someone, told me to write all the information and mail it to car shield which I did

Waiting to see how this turn out. This is my first time using Carshield. If it turn out good I will be referring my friends. Everyone has been very nice so far. No waiting to get someone on the phone. Thanks.

This company rips off its customers. I owned a 2011 BMW in November. The engine failed. An authorized representative of Car Shield authorized the repair facility to tear down the engine to show the point of engine failure. The ultimate decision of Car Shield was to deny the claim, leaving me to pay the repair facility, car rental, and to finally sale what was left of my vehicle in December. I contacted the representative that denied my claim to express my discontent, threatened a lawsuit and demanded to cancel my policy. Months later, I noticed Car Shield has continued to take money from my bank account, and have indicated that I'm not entitled to a refund because I didn't talk with another one of their departments to request a cancellation, even though they have record of my conversation on December 29th.

TV viewers should be made aware of the value of having CarShield's independent vehicle inspectors, I've found out that the dealership would have charged me more than double the repair cost. Which is enough to pay for the warranty coverage.

My vehicle was serviced about a month earlier. All of the sudden the vehicle started heating and I stopped it. Contacted CarShield and was told to take it for repairs. Did so. The motor went bad and CarShield sent an inspector who stated that I had not changed the oil and the case was declined leaving me with 800.00 claim to the body shop because they had to open the motor. He was wrong. I had proof that the full service was done. I don't gain or lose if you choose this company but if I knew what I know now, STAY AWAY.

Ice ** sent me and Vivica sent me. I appreciate that I have came across by referral that from commercial one day and I am forever grateful. I think that I may refer family and friends, that's no doubt about it.

I had a question about rental car coverage and the agent was very helpful. My car is at Accurate Auto for mechanical repairs and my warranty coverage is covering a lot of the repair costs! This is a huge blessing to me because I'm a single mother and the coverage is worth paying for monthly in the event mechanical issues happen like what I'm experiencing!

My representative today was very professional, courteous, and knowledgeable about my coverage, because my call today was about cancelling the policy, since I had never used it, and my mechanic had said he had some customers with bad experiences during claims. But after speaking with Rehanna, I decided to keep my policy intact.

With high gas prices I decided to sell my vehicle and cancel my policy, at first the customer service rep. tried to get me to keep my policy until I bought a new car so they could sell me a warranty on the new car, when I told the rep. I wouldn't be replacing my car he then asked me "Are you Ok?" I was confused at the comment and asked him what he meant. He then repeated his condescending question. When I asked him if he was ok? He said he was and quickly cancelled my policy. Either way, I didn't need the rude unnecessary question that wasn’t in any way required to cancel my policy.

I had a real good experience with customer service rep. that helped me with the situation that I have. Very professional and courteous. The rep explained the process and what I would have to do in the future. I enjoy the coverage of Car Sheild and have several family members with Car Shield. I would recommend this product to my friends.

Call was very professional. The Ford dealer only did an update on the computer so I assume this was not covered by the ins. The dealer did not contact the ins. because they only did an update. CarShield is great and I would recommend this company to anyone who wants your vehicle protected.

Very good and easy to deal with without the hassle. I will definitely recommend Car Shield to all my friends and family. Its feels good knowing you won't be on the road waiting for help when you got car shield to save the day. Great peoples

I was contacted by a Car Shield Representative at my request. The initial contact was polite & professional. I was transferred to Kim who proceeded to collect my personal information and information on the vehicle I was seeking maintenance coverage on. Kim was professional, courteous, and thorough, as she explained CarShield's program and coverage. Throughout the call Kim allowed me to ask questions, explaining in detail how the Car Shield Program would support my most immediate needs. Through our conversation Kim convinced me to add a second vehicle to my Car Shield contract. I was comfortable with comfortable with what I had heard from Kim about Car Shield's Program, and the value of the program.

So far no really bad issues that were not resolved. Some hiccups like the wrong part sent several times but that is to be expected. Customer service has been great. I would recommend. Wish more of labor charges would be covered. No real complaints

Not Applicable. My experience today was very much satisfying. I was pleased with my results and would most definitely recommend this company to others because even though I was not able to use the service I was still highly satisfied with the service they provided me

Did an outstanding job explaining everything in detail. As a veteran, I appreciated that. Whenever I have an issue with my car I feel confident that CarShield has my back! I got your 6! Will recommended to everyone I know.

I called this morning with questions about shops that honored CarShield. The customer service representative was kind, courteous and informative. I really appreciated how she took the time to explain why some shops do not honor Car Shield. She also encouraged me to call back if those choices were not able to assist me.

They were fast and quick to respond to my request. Thank you. Got to dealership with no problem, no hassle or request of funds. Friendly and helpful. Need more people like him. Keep up the good work. Thank you so much.

They were very helpful. Very patient and caring on the phone. They direct me to the right person and gave me a call back to see if I needed anything else. They told me what I needed to do to terminate my husband's account without any pressure to renew it.

Casey was exceptionally professional. She should be a TEAM LEAD. Your CSR’s would do well to imitate her customer service skills. I can NOT say enough about this young woman. She makes Car Shield “LOOK GOOD!!” I’m sure you will not be disappointed in her job performance as a team lead.

I have been a customer for while and wanted understanding of the procedure for getting a repair. This would be my first time processing a repair request. This understanding helps me prepare for the process when I drop off a car. Customer service was very informative.

Very professional and very friendly. Made me feel comfortable and information verified. Appreciated being notified by email reminding me of my past payment. Once, I called did not have to go through numerous options and easy to get someone on the phone without a long wait.

Every question was answered and clearly explained in detail from all the coverages to how the payments are going to be handled and all the contacts that I would need if I ever were to break down. Thank you. Vincent **.

I didn’t get a good experience because I didn’t get treated fair with the service at all. It gives me the run around for what I had to come out of my pocket. This is not what I was told I had to do. Please correct yourself.

Every time something goes wrong, I call CarShield to see if it is covered and they tell me no. Now my power steering motor is out and I cannot drive the car and they told me it’s not covered!?! They fix power window motors but not power steering motors? What the heck. At $99.99 a month for the last 12 months I could have replaced it myself!

Thank you for the experience over the phone. The person was helpful and knowledgeable, courteous, nice and patient. The wait time for a person to pick up the phone was short, sweet and simple. I would and will recommend CarShield to all of my friends. Once again thank you very much.

I drove the car to the Toyota dealership, gave them the car, my contract number and the contact phone number. The dealer called me to say he had gotten authorization from CarShield to repair the Toyota. He called me some hours later to let me know he would send someone to pick me up and I could take the Toyota home because it had been repaired.

I haven't needed your services yet. The gentleman who called was very polite and helpful. The call was regarding my monthly statement because I have a new Bank card and I didn't know I was supposed to let you know. Your staff who called took my new info and I'm trusting every thing is corrected now.

Very friendly customer service. Look forward to dealing with them when needed. Hope to continue to have a pleasant experience with them when it comes time to need them if I ever do need to use you to a great experience.

When I originally called and spoke with seller id#** I was given a price of $99.99 as final price no sales tax, when I called back and spoke to another representative saying I would go with Car Shield my price was increased to $105.99 saying sales tax must be added, What gives??? Not happy with the difference in pricing. My husband is also a veteran.

The customer rep was courteous and resolved my issue quickly like always. I have not needed to use Car Shield but I know they will be there for me when I need them. I have not experienced any problems with Car Shield.

The representative I spoke to for your company was very helpful and informational. I highly recommend Car shield. So far my car is doing good. Have not had any problems yet. Looking forward to doing business for a long time.

My experiences with CarShield were good except for the hassle of being requested to use rebuilt equipment instead of new for repairs. Some of equipment offered for replacement were really not up to acceptable standards to my mechanic and was not what I expected when I took out policy.

Well I did call once, but it did take a while to get some help and before the wrecker could get there. I got the car going and got to the dealership and the warranty covered the repair so I haven’t really used the service but it’s good to know I have it!!

I gave this experience 3 stars, because it was a mix of 5 stars for CarShield, but 0 stars for American Auto Shield. Clayton, with Carshield, was very respectful and eager to help, and he said he will be reaching out to American Auto Shield on Monday to try to help. I don’t understand why there is such a disconnect in coverage on repairs and treatment of customers between Carshield and American Auto Shield. I called Carshield before going to the repair shop this morning (Meineke Car Care Center), and Carshield assured me that the cost of the repair should be fully covered, despite my previous experience, where I had to pay roughly $1,000 out of pocket. The repair to be performed was a tie rod end repaired, covered under my contract, with no exclusions.

I took my car in to Peoria Ford Friday for a check engine light on and they said it was a transmission control module and they would have to keep it to complete the recall for the 100000-mile warranty and would notify CarShield. I gave them all your information and am waiting for their call. Also I went to Enterprise rental as I needed a car...

Purchased the most expensive package offered and was told that it would basically be like a factory warranty from Ford. On 3 separate occasions I’ve tried to utilize this warranty only to be told that on each separate time the part in question is not covered. How is one camera covered but not the others? Makes no sense. Not happy with this warranty at all.

I'm very happy with the company and employees. My first time with the company. Happy so far. I hope that everything goes well with the service I have with you all. I am LaQuashia **. Hope this is enough. Thank you and have a blessed day.☺️

After talking with a representative around the last part of March we were able to come up with some ideas that would help me to be able to pay my monthly premium. The Representative was genuinely interested in helping me to come up with a plan and we succeeded. A very nice young man.

Just was called to advise me of a payment that did not go through. The person was helpful and the matter was settled quickly and efficiently. When I signed up the person I that serve me was equally helpful and cover was issued promptly.

I never have a problem when I contact the company. They are very understanding about the delay in paying our bill due to Social Security not arriving until the 3rd of the month. I have confidence that they will always be there when I need them.

The agent and the rental department was all great in guiding me on the steps that I needed to take and what I should do next!!! No long phone- hold waits. Everything was explained. I would SAY QUICK AND STRAIGHT FORWARD TO THE POINT SOMEONE YOU CAN TRUST!

Today Specialist was so very helpful in assisting me with my warranty application. The first Specialist was not very accommodating to my needs for my car. She quoted a high unrealistic price for my car with very low mileage. Once I double checked her quote, I was very unhappy and ready to cancel this agreement. I'm so happy I called back and got today's specialist. Thank you for your 5 Star service!!

Excellent, have enjoyed my business with your company. Your commercials are truthful. I do intend to be with this company for life. Thank you all very much for everything. The price is good for the service. Please continue your great service.

I felt like I was family the way I was treated, the time they spent explaining the different coverage they had to offer and the benefits of each one. I'm very pleased with my representative. I highly recommend this company.

We needed more concise information about our two contracts in how they worked and especially how to continue them upon their completions. Lawrence in his friendly and professional manner efficiently guided us through the details of the Contracts requirements and benefits.

The last representative I had was very helpful; however the one I had before her was terrible and would not let me off of the call and I simply just wanted to cancel. I told her that I couldn't afford it and she kept hounded me to take a lower rate. When I asked to speak to a manager she said she was the highest of the management to speak to. She ended up hanging up on me but the last representative was very nice and cordial.

Today, I had the pleasure of speaking with Ms.** when I called to the Billing Dept to do a change-of-due-date request. Ms. ** was both very professional and very comical, and it was a blessing to speak with her and to find that great customer service is not the lost art that it sometimes seems to be these days. She processed my request successfully, even though I had to rush off of the phone to take a call from my son who's in military basic training. Great job Ms. **! Now we just need to find out how to duplicate you!

Both young ladies were very helpful. They were also very pleasant to work with. Marie also told me about the returning customer benefit if I get another car to replace this one which has been declared totaled by the insurance company following an accident.

Repair estimate sent from shop 1 week ago. Still no decision from Insurance. Adjuster did not come as promised. Rental car covered in contract, but not approved. Almost 2 weeks without a vehicle! I live alone. Need my vehicle back!

Great service! Fast and easy, They came and got the car and took it to a certified mechanic of my choice. The best thing was I didn’t have to do a thing! I really recommend CarShield! They saved me so much time!

I do know that you need to keep the upkeep of your vehicle in order for them to do their job. If you don't do that they will not fix your vehicle for you. So for them to be able to do their job you have to do your job as well.

Sean was helpful in answering my questions. Got the job done. No work was done on the car. The exchange concerned a few questions related to the payment of my monthly bill. No service has been necessary at this time.

The Team is simply Amazing. I was a bit taken back because the air rides are mechanical so I figured they should be covered as well and that is something to think about. If they were regular struts I can see that but these are electronic. Outside of that I can not complain at all.

Great customer service, the lady at the customer service phone was very helpful and took her time to explain all of my questions. I would recommend all of my friends and family to consider taking on the insurance from Car shield. It is a great peace of mind.

I was confused with misguiding information regarding my account in the US mail. So, I called CarShield to get clarification of what the notices were saying. When I called, I spoke with an Agent about my concerns. Thanks for answering my questions with accuracy and patience.

My experience with Car Shield representatives went very well as always. I love Car Shield. It’s always a pleasure. When I speak with the Car Shield representative they are very knowledgeable about the coverage and insurance and they always work out whatever issue I have. Totally pleased.

It was quick and easy and only cost us $100 as expected. I'm a man of few words so this will have to do. My wife was happy and so am I. Happy wife, happy life. The car looks great and it runs great, what more could I ask.

Kristina was soo helpful - GIVE HER A RAISE. She easily helped me navigate my situation and thoroughly explained everything to me! She made a difficult situation very easy and trouble free. Carshield is well worth the investment- especially if you have a classic car like mine!

Contact went smooth with Michael. The call only lasted 60 seconds what else can I say except that I'm very happy to transfer the information requested timely. If I have any more questions I will certainly call again and give the information needed. Thank you.

She explained all the details that I asked about when it came to my current policy and coverage on the vehicle. Very pleasant to work with! I unfortunately could not upgrade to the higher level coverage due to the cost but she investigates all details so that I could make an informed decision.

I was told that my policy was one amount. After I updated my mileage by 4000 miles my policy then increased by 100 dollars without being notified. This is unacceptable. It was a good thing I caught it before I was charged. I would not tell anyone to use your service

Very professional and great service from Darren, he assisted me at the highest and greatest ability. Account#**. Darren deserves a higher position or raise for his expertise and competent skills he posies. This has been a very good experience with his great professionalism. You picked a very good candidate for this position.

Great service! So far so good. I'm use to dealing with the warranty companies who take your money and when it's time for service they find a reason to bail out. As long as you keep maintenance records, you can prove that you take care of your car. Once that's established they will take care of you. Best warranty company I've dealt with.

We had to pay out of pocket for the rental. It was over $350 and we don't have the money to fork out like other people do. It shouldn't have matter how long the car is being repaired. Not every car falls apart like you say on the commercials. Had to put it on our credit card and this is ruining our credit thank you very much!

The operator was very helpful and was able to help me get the right coverage for my truck. They didn’t not try to oversell me with a bigger policy. Very pleased and confident with my coverage. Will be looking to get my 3rd vehicle with them when factory warranty runs out.

Tim took great care of me and explained everything in detail when I removed my old car and added an additional vehicle from home. I am highly satisfied with the customer service of Car Shield. I would highly recommend Car Shield to everyone with a vehicle. It's a no brainer.

Representative(s) were very helpful and understood exactly what I was looking for and were able to answer and help me with all my questions regarding Carshield and how it works. I didn't have the correct mileage at the time of my 1st call so had to call back after contacting my brother and he sent me the correct number since he borrowed the vehicle. 2nd customer service rep. very friendly and directed me to customer service and transferred me to them since my file was now locked and the customer service rep took care of the situation and updated my plan according to my correct mileage and I qualified for platinum protection. Great job reps of this company.

Everyone was very professional. Thanks. The customer service agent was very courteous and roadside assistance agent as well. She given me a tow in which was about an 1 hr and 30 mins for wait. I'll do it again with Car Shield.

Get list of service providers in my area and request contract book. They said they would send list of providers and transferred me to someone who would send me a contract book. Everyone was very helpful and polite. I was satisfied and grateful!

The written contract did not match the verbal agreement with the sales rep. We asked for a supervisor review the tape recordings and offer his solution. A mistake had been made in the contract which was subsequently changed to our satisfaction.

Doesn't cover anything when needed. Total scam. Total scam. Don't buy this ** ever ...Doesn't even cover wheel bearings or anything steering related. Total frikin junk. Waste of money for sure. No doubt a waste of money. If you are smart you won't even consider this junk and yes junk it is ..I have a big google following. Can't wait to post my review there.

The representative was very professional. She was patient, listen to me and then made some recommendations as to the best contract cover that was suited to my particular needs in case I needed repairs to be done on my vehicle.

When I called to get my insurance coverage the customer service person was very professional and very pleasant. The coverage I got was a good policy, and I am very pleased with it. I'm hoping that this will be a very pleasant experience.

I wanted to know if the mileage caused the CarShield to end if it got real high, but the lady helped answer that immediately. So far I have enjoyed the peace of mind this service gives me when we travel. Also I had a couple of things break and you covered them!

Car dealership cannot begin repairs on my vehicle because they are waiting for authorization from CarShield. Carshield said that I shouldn't drive the car prior to repairs. Notice was sent to Carshield on March 26. Today is March 29. How long must I wait?

The representative was efficient and helpful. She was able to transfer me to the appropriate location for my questions. I have been pleased with results from my contract so far. I needed to know how to renew my current contract and to report that my car was in the shop for checkout and repair issue.

My questions were answered immediately. Rep was understanding, professional and helpful. She seemed concerned about my concerns. Since I was told by my BMW Advisor, my oil pan had a leak, (which shows no signs) I was concerned whether it was covered and was advised it was covered but the headlight (which has moisture inside) was not. I was pleased with the responses.

THIS coverage saved me money on several occasions! I would not have an older vehicle without this coverage! The product is well worth the cost in "Peace of Mind" alone! When any of my vehicle's original manufacturers warranty expires, I will immediately seek coverage with CarShield!

resolving my issue and made me feel like she genuinely cared about my issue in a professional manner.

I called Car Shield in response to a letter that I had received telling me that I needed to activate my account. The Service Agent was able to solve the issue quickly and told me that the letter that I had received was sent out in error.

I have 2 vehicles already covered thru CarShield for more than a year. I received a letter from CarShield just 3 days ago inviting me to become a subscriber. When I talked to Annett about the letter she verified that both my vehicles were in fact are covered under CarShield.

Carshield was a good experience and the only reading I’m leaving is because I’m getting a new car from the dealership. Other than that the plan was fair and very reliable. Lela was very knowledgeable, helpful, also very polite and making sure that she takes care of my issues that I called for!

My experience was short, I got sick and had to cancel my subscription. It was very quick and easy, they canceled for me, and refunded all of the money I had paid to join the service. I would be willing to sign back up when my health is better.

I had a diagnostic done on my car to see if there was a problem as there was a check engine light on my dash. The dealership called CarShield and took care of everything. There was not a big problem with the car.

I had a good experience getting my claim approved but it took several days to get the parts to the repair shop and that was several days I had to find an alternate method of transportation to get to work.

I haven't had the opportunity to use CarShield yet to actually expound on your work but what I can say - your customer service showed concern about the things I need done and was eager to help me. It was not a long process - polite *courtesy* efficient and effective concerning my situation. I'm sure when it time to use my coverage CarShield will be ready to aid me in my endeavor. Thank you.

When Midas was to get paid Car Shield never informed must contact American Auto Shield. I had to pay $1,093.08 to get my car. Then a refund was issued to Midas 1-3-2022 and they were to give to me. They were issued a card but not valid. Had to conference call with district manager to verify information so they could send refund directly to me. It took until 3-3-2022 to get my refund. I get good service but was not informed to go direct to American Auto Shield!

Service was great. Staff is so nice. Car shield saved over 4000. Dollars on my two visits. Thank you car shield. Always there for me. I am so glad I have you and am thankful. If you need to contact me please do so. Thank you.

The customer rep. was very helpful and answer all my question and concerns. I just wanted to get full KNOWLEDGE OF WHAT COVERAGE I HAVE AND HOW IT WORKS IF MY CAR WAS TO NEED TO GO IN THE SHOP.

Quick and easy to call in and get help. They were fast to answer and worked with the dealership with no issues. Really glad I made this purchase. I drive with full peace of mind no concerns. I was never sure about CarShield but now I am on board and would not change my decision.

The young lady was a tremendous help, she informed me of my options regarding payment, I will recommend Car Shield to all my friends and inform them that Car Shield is a very good company that took my call to them and resolved the issues I had!

I called to get local businesses who work with Car Shield. Representative agreed to email me the ones who do repairs with Car Shield. My last experience I had to pay a difference between what Car Shield would pay if they used a Car Shield is part and their part.

They was very helpful and I will tell my friends about your company. Thank you very much for the help. I had no problem on the phone. It's nice to take surveys sometimes so the company would know how the customers feel.

My rep was so professional and courteous answering all of my questions and my concerns. Great customer service. I would refer my family and friends to Car Shield. I got the gold plan which I would recommended to give you peace.

Very pleased with the customer service I received from Lewis at Car Shield. He fully explained the plan I qualify for and went over the monthly cost when the car would be covered how to download the app that my vehicle needed to be worked on by an ASE-certified business.

Everything was great. I talked to 2 people and both were nice and polite with a nice personality. I had no problem at all. If you need anything else let me know, feel free to call or email me if I need to continue with this. The employee I talked with would need training or dismissed.

I had previously spoken to Marian in Customer Service and she was very pleasant and helpful. However when I spoke with a rep yesterday to just confirm CarShield had received all info needed to cover repairs on my car, I was so taken back at the rep's response I did not get her name. She stated There was no approval on file and yet I explained that I had given all of my info to the adjuster and was sure they had requested approval. The adjuster stated CarShield needed to call them (Gerber Repair in Jacksonville) and CarShield said the adjuster needed to call them. Bottom line is I am retired and on a fixed income and I am struggling as it is. I am absolutely stressed about not having a vehicle and have missed MANY important medical and various appointments. I honestly don’t know what to do from here. My account number is **.

Was very helpful with questions and going over Car Shield do and don't. I also enjoyed talking to the people in customer service that were very helping going over my contract, I would recommend Car Shield to people I know and people I don't know because CarShield stand by their word.

I greatly appreciate the protection of Carshield and would like to add another vehicles to the policy if possible. I have recommended this coverage to another friend. My other vehicle is a 2011 s550 Mercedes Benz. Vin# **. Mileage: 158453.

I had my car checked out on 03/21 at a Toyota dealership. The diagnosis was that I needed the speakers replaced. I was told to contact DAVID ** to set up an appointment. I called, left a message and never heard back from him.

Lawrence is going to mail us a card to carry. He was very helpful and there’s not much more to say! We are new members. We are old school and we want something in writing. Not just doing an online membership or cellphone membership.