CarShield Reviews

I was checking to see if my payment was received. The representative was very helpful and informative in resolving my issue. I was calling to see if my payment has been received and they confirm that the payment had been received.

I feel it's a bait and switch company, I have a car issue, and claims are doing everything in their power to deny my claim, I called 3 times and got no call back, shop called a few times and no response, I called and asked for a manager, that was a joke, beware people, if it sounds too good to be true it probably is.

Good customer service, rep was knowledgeable and friendly. Very satisfied with coverage, will be getting again for my daughter's vehicle. Will recommend this coverage to friends and family. Price was good and I felt like I was getting a good value for the price.

I would recommend Car Shield to family and friends, when speaking with someone about this service make sure you ask what does it inclines, as far as coverage make sure that your policy covers everything down to the smallest detail.

The best I ever had for auto safety and Showing care. It is so great to have You on my ledger. I hope I can tell everyone about Your services. Thank You from my heart. Thank You. Michael **. I will recommend you to all my friends As I am US Veteran.

I have had the Car shield warranty for about 3 months on my new vehicle. This month I happened to notice a leak coming from my vehicle. There is a leak coming from a part I was told that was covered. It just so happen I was having the car looked at the next day by a personal mechanic and he happened to mention the leak. I called car shield and explained, they told me it might be covered but in order to do the claim, the car has to be at the shop. I take the vehicle to the shop only to find out there is a leak on top of my control arms being broken. Fine control arms are apparently wear and tear, however the leak is not. THEY WOULD NOT COVER IT DUE TO ONE SIMPLE PART. This job cost me over 1,000 just to get done.

Your reps were patient and knowledgeable. Rather than going to replaced debit card, we changed for debiting checking account with payments remaining on 18th beginning in October. September payment was authorized for today from checking account. I appreciate your call and kindness.

I was confused and the rep helped me very much to understand and problem was resolved. I'm on a fixed income. When I first signed up I was supposed to get the policy copy on paper but I never received it. So now I will get it.

The repair facility were unable to contact the adjuster/appraisal. Phone calls or emails of the repair estimate were never returned. I wouldn’t recommend this contract service to anyone. I will report it to the BBB. Car Shield or American auto doesn’t have the customer best interest. My truck has been at the repair facility since 08-16-2021 - 09-21-2021. I don’t know why car shield doesn’t want to cover the repairs.

I love doing business with y’all and keep up the good work. The service is excellent. The customer service line you don’t have to wait long. The customer service always are nice, always showing that they always care about your needs.

The representative was very helpful and courteous helping me get all the information on my claim. I’m very pleased and appreciative with everything about my experience with Car Shield. I have and will continue to share with and encourage my friends and family to sign up for car shield.

I hear that they good to have. I tell everyone about y’all. I love to have y’all. My family didn’t know about y’all. Every time I call they help me every time. They can be my family. Every one need know how good this comm or.

Customer rep. was very helpful and friendly. I only needed to change my E-mail address but was helped like I was setting up a new account. We have two cars insured thru Car Shield and am happy with our coverage.

Made a claim about my AC compressor. They handle it. They spoke to the mechanic. They took care of it. They fixed it. I'm satisfied. I recommend Carshield to everybody. I will I've been telling all my friends right now to get car Shield. Never doubt about carshield again.

I been trying to upload a claim for the last 3 hours and keep getting a server error. Internal Server Error. "The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@americanautoshield.com to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log." Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. You all need someone that can fix it. Thanks. Frederick

Excellent job. Well talk customer service. Yes I would recommend people to CarShield and family member. They answer all my questions and called back at earlier convenience. The people that work on my car was helpful as well. My car rides very nice and clean. The customer service was great and

Wrong answers and bad attitudes from some of the personnel. I questioned their integrity, knowledge and customer services. The previous personnel, failed and ruined your Company's reputation. I have 20+ years in military uniform. If you don't know answers, ask someone who does. It makes both individuals look impressive. Rakia ** impressed me.

My call was to about billing and payment accommodations. Lisa was the customer service representative. She knew how how to first listen to her customer to figure out how she help me. When she heard about what my issue was she quickly adjusted my account to best fit my needs.

When I talked to the person who set up our contract, he indicated that there were two policies, one Gold and one Aluminum. He "promised the world" on covered charges. I've asked Tiffany (our conversation today) to send me an email denoting specific coverages for each plan.

One time payment customer service representative was very helpful and understanding. I had a issue with my original card which had some fraud on it so she was helpful in helping me make a payment with another card. Thank you.

Always great service! I have never had a problem getting my concerns resolved at any time. Carshield is a great value and has paid for itself on 3 cars that I have covered. I would never drive a car that I own without Carshield.

Having a vehicle in the shop is nerve-racking. I am so grateful that I chose Car Shield as my warranty company because they have made me feel so it is. They are prompt and professional and I was referring to recommend them to anyone.

My customer care representative was courteous and efficient and handled all my needs. She helped me change my payment due date and my payment method to better serve my financial situation. She helped answer some questions I had about my protection plan.

False advertising. You don't keep your word. All you guys are good for me right now is Towing. I locked my truck if I locked the keys in the truck. Other than that it's been in my des and you have denied every claim I have put through because it's not part of the engine baba baba blah. Honestly you s u c k.

Michelle was very polite and knowledgeable and friendly. She made sure all my questions were answered and made sure I understood the terms of my contract. Very courteous and patience and patience. Would definitely recommend to friends and family members.

The problem I have with Car Shield is the car rental portion of the contract. That put me in a very bad situation and when I first sign up with Car Shield the car rental was not clearly explained to me. I really felt it wasn't fair.

✨ ✨ ✨ ✨ Thanks for a great application experience. Answered all my questions with professionalism and exactness. Purchased two contracts and referred a friend. Thanks again for such an easy transaction. 5 star experience. ✨ ✨ ✨ ✨

The representative was very helpful and knowledgeable when she helped me. You are awesome and I'm extremely grateful. My policy had to expire due to financial reasons but I was able to get the same coverage at the same price!

I’m tired of all the customer service reps calling me every day. I’m not going to take their abuse. I know how to block your number and report your company. You keep on and I will get my lawyer and sue the living ** out of this company.

When I hear the TV commercials, it made me think of something that I needed, so I started my coverage about 6 months ago. My 2012 Ford Focus started to leak water at a rapid pace and it got to a place where it could not hold much water and the next thing the head gasket blew and the engine was no good. I have notified CarShield customer service many times only to be turned down for coverage. The mechanic at the garage told Carshield that the car had a blown head gasket and according to CarShield policy, there is no coverage for blown head gasket. But the truth of the matter is the water pump needed replaced, but it happened so fast the engine was affected.

Absolutely pleased with using Carshield. The best. Thankful and bless. Customer service was courteous and very helpful. My auto issues are resolved and now I can ride safe and happy once more. Bless to have Carshield. Once again. Thank you.

I had my car repaired by my car dealer and Car Shield covered the repairs that had to be done for me. My dealer handles the paperwork and sent the videos of the damaged parts that had to be replaced. Thank you Car Shield.

Carshield provides a fast and easy signup process. Also, I was able to get great terms and affordable pricing. I would definitely recommend this coverage to friends, families, and business associates.

I have had CarShield for almost 2 years, and this is the first I’ve actually needed any major service done to my vehicle. The process was hassle and pain free. I will definitely recommend to everyone I come across. The service was great!

It's just the nature of the beast. If CarShield covered more problems they probably wouldn't make much profit. But, after several expensive break downs and none of them being covered, it just wasn't for me. Definitely a buyer beware product. You get what you pay for sometimes.

Unforeseen circumstances in my finances was forcing me to cancel, but I was able to make my situation work by talking with your representative to make payment arrangements breaking my payment in half so now I get to keep my coverage, which was the Silver Package.

Each time I speak with you at Carshield I am treated with kindness, concern and a willing to help me. I truly appreciate your professionalism and look forward to our future together. I really appreciate your team working with me by making my contract fee affordable.

I am officially a Carshield member! I've never had a company be so kind or efficient when answering my questions. And to take the time to not only get to know me, my car and put my fears at ease but you made this such a great experience. I look forward to having you all as the warranty for my vehicle.

I called to have my payment date moved by one day and the representative did it with no hesitation. I appreciate good customer service. I am a customer service manager for a call center and love the service I received.

The representative did a good job tell me that my coverage is still in force. She spent a reasonable time with me. She was knowledgeable about what I was looking for. She was respectful and courteous with empathy with my problem altogether.

I would like to know the amount of claims you have paid on my behalf thus far. There is no place on your website that provides me with this information. Your website is far too generic. It could use an overhaul.

Awesome experience there. Awesome and love helping people. I hope they stand behind the monthly payment and when file a claim they stand behind fixing item and help me get the best experience. I want be protect at the same time nervous

Phone conversation, agent was very pleasant. She answered all my questions. She further explained what is covered, gave me the addresses of other automotive shops that accepts Car Shield and the phone numbers. I had called the day before and was expecting a call back, didn't get it, she apologized for it. She was great and very genuine.

It took calling your company two days in a row, but Rakia took care of the mix up quite nicely. The first time I called the fellow said he would but didn't. Leave it to a woman to fix the problem correctly.

The policy did not cover anything electrical that leaves a lot on the table for no coverage. Transmissions have lots of solenoids that fail mechanically and they will decline the repair if this happens to your transmission. Car Shield does not care about you as a customer or the repair shop. Their goal is to find a way to decline the repair.

I have not had a claim yet but every time I call for any information or advice the customer SERVICE PERSON is very helpful and courteous always and they always give me a answer or get me to someone who does!!!!

For close to decade I’ve paid for this warranty and I’ve used it once. But the one time I needed to use it they had a loophole in place to made sure it wouldn’t be covered. Before doing that their customer service lied to me and blamed the dealership. Keep saying someone would call me but never did. To make it worse they said I had coverage to cover extra and when I got there to make sure and try and use, they said that policy never existed. When they see all the notes for the call backs and clarification they didn’t call me back one time. Don’t waste your money with this horrible company.

It was absolutely a pleasure to talk with Luke who promptly and assuredly took care of emailing me payment receipt and contract. His calm assurance put me at ease. I will gladly recommend CarShield to anyone on that basis alone.

Great, easy, fast, didn’t take much time to fix the Problem, I had to change billing card and customer Service was very fast and hold time was just as fast. So far l had no trouble with we CarShield and customer service is top notch.

Called to see if I had road side service. Cindy was able to answer my question question. I called to see if I had road side assistance. Cindy explained my plan and was very thorough. I was very pleased with CarShield and Cindy.

My 2015 Ford Taurus needed a water pump, front control arms bushings, and front sway bar. My 2016 BMW rear pinion seal was leaking and horn needed to be repaired, all parts were taken care of by CarShield. Very satisfied.

Life is short and stressful so why not do the things you can to ease that burden and make life a little better and a little less stressful so get the coverage you won’t be sorry. The price of the coverage makes peace of mind affordable!

I brought my car to the dealer on July 9, 2021 and it was there until July 29th, 2021. Carshield was very difficult to deal with. They ran me around for weeks. I cancelled the contract because they really sucked and I made it known. I have been after them for weeks now to get my rental car reimbursed and still haven't done to help me. I wanted my money refunded and I was told, "We don't do that." Customers service was terrible and I have told my friends not to buy carshield. Nothing but trouble and lies. I just want my money refunded and the 220.00 they caused me to spend because the battery went bad.

I called in to verify AC service would be covered before heading to dealership. I was shocked to find out I had to pay well over $300 for AC service that the customer service representative confidently insisted would be covered. Why am I wasting money Carshield coverage???

Even though I have not had to use Car Shield's service, I am confident that when they are needed, I will get the best service possible. I know Car Shield will save my family Money when we most need it, and it can't get any better than that!!! "Car Shield cars go farther!"

My experience w/ last representative I spoke w/ at Car Shield was like a ray of sunshine. This rep was courteous, professional, listened well and showed concern about my needs. Her energy was so positive that it radiated on my end. She definitely did her part because I AM NOW A HAPPY CUSTOMER!!!

All positive--responsible info--knowledgeable personnel and helped throughout the process and follow-up. Would recommend them for warranty extensions. The work is all done through the company and the repair shops but they take any calls. Have not had any complaints at all. Will use them again.

This company is as closer to a scam as one can be. They email 5 times a day if they don’t get their payment within ONE day, yet actually cover NOTHING that they state the warrantee will, such as Valve cover gaskets and more. I haven’t ever heard from them declining yet, only my mechanics. Horrible service. Save your money. They are terrible.

Helpful and understanding. They are will to work with me on the subject at hand. The subject is later payment due I being hospitalized. They are working with me on keeping my account. They treated me like a important customer. And that is a good feeling to have.

Jessica did a great job following up with me, and keeping me in the loop the whole time. Even lowering my rate for the trouble I had. With her on your team the company can go a long way. Thank you very much for doing such a great job.

Was extremely appreciated. Customer service was very friendly and helpful. Was very impressed by the young lady's helpfulness and insight. Will definitely tell others about the service and how they helped me. I'm very grateful for the policy and the customer service department.

I called to cancel my contract and I was told I could have a push back for a couple of months. I agreed and was assured if my financial issue did not change then I can call again for another push back but I am still covered!

Excellent. Superfluous. Good service work. I shall recommend your agency. Your agency makes it so simple and easy to solve my issues. I do wish I could get a better rate. I have a total of 4 automobiles. I can only afford to insure protection for two. I'm a US MARINE CORPS retired veteran and cannot afford to have other 2 vehicles covered with your agency.

Add vehicle for coverage. Customer Service was very helpful. I was answered almost immediately when I called. Very prompt service. Very polite and courteous. If I were to have to do this again, I hope I get the same Customer Service Rep.

I have 2 cars with CarShield and have had a great experience with both claims. Robert ** and Mark ** have been extremely professional and very helpful, I have nothing but positive things to say about CarShield. In fact Mr ** spoke with the dealership that worked on my car to straighten out some problems they had in the past, the service manager was very impressed.

Excellent, friendly, professional service. Transportation to and from and perfectly cleaned car. Will recommend to all. Liked immediate offer of service. Arrived first thing in the morning, and someone was there to greet me, drove me home, and work began. It took longer than anticipated, but the job was flawless!

They denied my claim based on a fake inspection and didn’t follow my contract guidelines. I was within my contract guidelines and they sent some quack to inspect my vehicle and deemed it preexisting damage so they won’t have to pay my claimed. I will spent the rest of my life bad mouthing CarShield to anyone who will listen! This company is fake and are false advertising!

Very pleased and professional and very proud and excited people person. Yes yes yes I would gladly recommend to family and friends. I would gladly recommend especially to women because women get scammed all the time if men are not with them at car repair places and it's good to know that you will take care all of that. Have a good day.

Good service. Good phone skills are very good. No problems with the person taking my payment. Overall petty good service. Always very helpful to have on your side when you need help with your vehicle so have a wonderful day.

I took my car to dealership for a recall and they did an inspection and found I had broken motor mounts. I called Car Shield and they had the car fix. The cost was about $1600. I was with Car Shield about two months. Thanks Car Shield for keep Your word. I would recommend Car Shield to everyone who needs after market auto insurance.

I had to call for my policy number in order to set up my mobile app. I also needed to be transferred to Homesense. Great job assisting me. I have always had a great experience when contacting customer service, always polite.

I am purchasing a new Outback and no longer need the CarShield coverage. The coverage was wonderful and gave peace of mind. I would recommend to friends due to my experience. Good value for the coverage. When I called for customer service, Kevin was most helpful and made the call very easy and simple. Thank you, Kevin!

The associate l spoke with, so sorry I don't remember the name, was very knowledgeable and helpful. My husband and I feel so blessed to have Carshield, even though we haven't had to use it yet, it's good to know they're there.

Very easy to work with. I felt as if I was being served instead of being sold. Hopefully, I will not have to use the service but time will tell. Thank you for the peace of mind that I will have driving down the road.

The representative was very helpful, respectful, and took care of everything I needed to get my issue corrected. I was given several options and when the needed part wasn't available Car Shield called me to let me know the status of everything. A great company!!

My first claim. Engine overheating. I paid to replace thermostat hose engine sensor. Truck still running hot. Mechanic stated to you and me that radiator is failing. You refused to replace it. Radiator also cools oil pump and transmission. I will have to drive it anyhow since I was told the radiator was covered but you refuse. If it overheats again the radiator will go and the engine transmission and oil pump as well. This will be on you. I called before I brought it in and was told radiator WAS covered and you have refused both to me and the repair company. I paid for the items not covered. VERY DISSATISFIED. Conversation prior and after recorded. Dan ** recommended you to me. This is a mint H2 Hummer. 6.2 liter engine. Bad idea on your part but you said it’ll be fine.

Took my car to the shop for an alternator.. Work was done and payment was made to the dealership very timely.. Dealership is trying to overcharge me on parts and labor because a bill over 100.00 still remains that they are asking for. I have contacted them in regards to why I owe more than the 100.00 seeing as they agreed to work on the car for an agreed amount.

We have been told they are waiting for the Compressor to arrive and to be installed. AM Lube & Auto Care has been a bit frustrating to work with. We felt they were giving us the runaround! We have called & talked to Rachel & William many many times!!!

I called for two reasons, first to report my cc was compromised and that I was waiting on my new card at which point I will call and give you the new info. Also, I called to find out what the procedure to filing a claim. I was informed to have the service personnel after evaluating the issue, to call Car Shield for the authorization.

The agent that signed me up was very knowledgeable, professional, and helpful. I have had service for 2 months now and it is good to know my vehicle is covered just in case any problems arise. The payments they quoted me and reasonable and affordable.

Great customer service. Answered all the questions I needed for shop. And inquiring for car rentals and the representative was very friendly and was very. Professional on all the questions I had and what I needed to have shop.. To take care of and send To Car Shield.

The service I receive was incredible. The inspector was a very nice person and Knowledgeable of his job. If anybody ask me I will refer them to Car Shield and let them know how good Your warranty is. Thank you very much. I am so glad.

My car the blue Ford Focus quit running. I can not work on vehicles because I got shot in the head. Please take care of the car and I will be so thankful. I appreciate the help from you and the mechanic. Thank you.

My experience is good just waiting for my claim to go through so I can get my car back on the road. I really need my car first time ever doing a claim for my car. Need help getting back and forth to work and my doctor's appointments.

I was very pleased with the service I received and how smooth the process was. The staff was extremely helpful and kept me in the loop of how the process works. I am grateful for an honest company like CarShield.

Shelby was great and very helpful. Took care of our issues in no time. Corrected them and asked if she could help with anything else. We have 4 vehicles thru CarShield, service is always great. They always send a email confirmation about what the conversation was about.

The agent was very helpful. She looked up my account & explained everything to me. She told me that we already had an account. The mailer was a just in case. They always send mailers out for a just in case. You should give her a raise.

Very good. Very helpful. Every time we had to use CarShield, we did not worry about it. They were nice to us, and very helpful. We had no problem, and when we had a question about if something was covered, they answered it with no problem. Even nicely done.

My encounter with Luke was very good. He answered all my questions and quoted me the price I was actually told. I actually am getting my sister to sign up for coverage. The price quoted to me seems fair and reasonable.

I had a great experience with the CSR via telephone on yesterday; she was courteous and professional. CSR made me feel welcome and presented me as a valuable customer. I would recommend CarShield to other persons; I believe it is a worthy product.

Everything went great getting my truck fixed. My mechanic said it was the first time he had dealt with you. He said everything went great. I still have the deal with the rental car. That's kinda strange. Other than that, thank you so much!!!!

I like being covered for any breakdown that might occur that gives me great peace of mind. The price of the contract is affordable and has not increase since taking the coverage. I hope it continues to be the same price of the contract.

Your representative that I dealt with over the phone today was today was very fast, courteous, knowledgeable and very friendly. She made my phone transaction pleasant. I will advise my friends and family to consider covering their car with CarShield.

I spent $3243 for your plan and nothing is covered on my car. I can't afford $4200 to get my car fixed. What good is your plan? A waste of money and on SS. I can't afford to get it fixed or another car.

Truck has been in shop for a month now, up on a lift, with the transmission removed, waiting for the new part. Car Shield says they only know when the part has been installed. They don’t know if it’s been delivered to the shop! Poorest service ever. Garage owner is upset because he needs the lift for other customers. Doubt he will ever accept a Car Shield repair order again.

All my experiences with CarShield are okay but sometimes I wish you guys can pay more when we need repairs for the car you love. My insurance is not enough to cover any additional repairs,. Please keep it simple. Always help us.

I'm very impressed with this company. It's a great peace of mind knowing you're covered. I'm 60 years old and am blessed to have this policy. Hope I don't need to use it but I'm so glad I have it. Thanks CarShield.

You have been responsive to the dealership service department. Still waiting on resolution. It has taken over three weeks to get the dealer to look at the car but now we are making progress. Thanks for your support and working closely with the dealer.

The service was all good. As I mentioned before time is important and when your car is in service at the mechanic shop getting it in and out was the only problem I had with Carshield because of the time it took for them to clear mechanical parts.

Purchased the warranty service due to the age of the vehicle I am driving. They used every excuse to not cover the transmission work on my vehicle. I purchased the vehicle on 9/25/2020 at 99200 miles. With currently mileage as of today 9/9/2021 at 111000. Took my vehicle to Jiffy Lube for regular maintenance of an oil change. They offered transmission maintenance at the cost of over $500 of which you are not expecting when you go in there. So they documented that I refused service. Manufacturer recommended service is after every 30000 miles.

Great and very helpful the experience I've had from learning more and things that I need to know about having a great experience with knowing what I need to know to make sure that my car is well taken care of and always thank you very much.

Jordan assisted me in enrolling into a Car Shield plan. He was very knowledgeable, patient, and courteous! Jordan went into detail when explaining my coverage under the Diamond plan. He answered all of my questions thoroughly. He gave me assurance that Car Shield was the best choice for extended warranty for me.

Staff is very considerate and easy to talk with. Answered all my questions. I was not on hold for a long time. The customer service staff went out of their way to help me feel comfortable with my decision to go with Car Shield.

It's a bad experience not having a car to drive in 2 days If the dealership fault for not doing the diagnostic quicker but hopefully I get my car return or give me a rental today. It's hard waiting on two parties that's not working together at this moment.

I just called this am and hopefully I will get a good quality experience with Car Shield. I will be waiting for my mechanic to tell me what Car Shield is going to do. This is my first time filing a claim with Car Shield and I sincerely hope it is a good quality experience. I watch television and I see the advertisement all the time. I am hoping ICE-T and the BOOMER are telling me the truth. If not, At the least, I will be very disappointed. R. **

I traded in my current vehicle and no longer need coverage for my Tahoe. The new vehicle has a manufacturer's warranty. I will return to Car Shield once this one expires. My wife's car is still covered by Car Shield.

Alexus is a great customer Service Rep. I enjoy talking to her and she very pleasant, easy to talk to and explain everything to me very well. I give her five stars and more. She deserves it. I and she deserves a raise and a Promotion. Take care of her. She the best and great customer Service I ever have the pleasure talking to her. You should have a person like her that understand the customers.

CarShield covered 2/3 of my repair costs. They responded quickly and were very helpful when I called for updates and had questions. I’m glad I have CarShield. It’s affordable and responsive. I would recommend CarShield to anyone whose warranty has expired. Thank you.

Felt comfortable knowing you were there if needed. Would certainly use the service again if needed. At this time I am not planning to get another car. Will tell my friends about your service. Have a great day! Thank you.

They help me to understand what the problem was and I was trying to figure its out about their rental and warranty because I am getting what I need and also the only thing they do right is my van. I just don't truly understand about policy

I spoke to many people. I hope the last young lady gave me the correct information. She said I would be covered on 9/20 with 250 miles. I went to Sun Auto. Very nice. Gave good service. Clean waiting rm

Car Shield was great, fast service. They got the tow truck here right away. Faster than what they even told me. Place that they took it to was wonderful. I've recommended carshield to all my friends and four of them said that they were calling to get signed up.

Easy, fast and quick service when it comes to customer service. The customer service representatives are friendly and professional. When it comes to taking care of my personal vehicle the coverage was worth the service that CarShield provides. My 2016 STX Cadillac needed a new touch screen and as you all knows that today’s vehicles and electronics are cheap. Well, I took my car to the shop of choice and a new screen was ordered and replaced. I paid my deductible and I was on my way. Thanks, Car Shield. You saved me $1200.00 out of pocket. It was was worth having the coverage. All I ask try them, and hope that nothing goes wrong with you vehicle, because when something does comes up you will wished that you had the coverage!

The matter was handled in a most unfair manner. There were so many different avenues the company could have taken to resolve the matter. I will make certain that all my friends with BMW do not enroll in your program. The word is already out. You could not have created a bigger enemy.

The lady I spoke with was very courteous and understanding. It was nice to speak with this lady and I could understand her. She handled the mater in just a few minutes. Hope I can talk with her again, when needing help...

Experience was great and efficient. We are glad to know that now that our initial warranty has expired on our Kia, we now have CarShield in place. We've seen the commercials on TV and knew once it was time to extend our warranty, CarShield was the one to go with.

I call to change my due date and inquire about the Flyer I received in the mail. Shortly after I received an email stating something different from what I was quoted. Call back and spoke to a gentleman who stated everything has been taken care of. Shortly after that I received an email stating I had Cancel my order. This was quite a surprise, it took 5 calls to Car Shield to straighten out my simple request. I would hope this was an comedy of errors by your staff and doesn't represent your customer service since I've only been a member for two months.

Listen, I had no issue doing this when initially asked. I hate repeating myself. The rep was polite, professional and very helpful. Now please, only ask me this once, not twice. I will not fill out any future request until I only have to do it once.

Very dissatisfied with the rental policy. I couldn’t get a rental till they begin working on my car. My car is still in the shop. The adjuster refused to come the day they were supposed to come. I take care of my parents and I couldn’t go nowhere because I didn’t have a vehicle.

Very happy that I got Car Shield. Would of emptied my wallet without of money without car shield coverage. Thanks. Tom P. S. Would recommend to anyone with lapsed new car warranty. Thank you very very much for everything. Thomas

Extremely patient, and quick, very pleasant, did a nice job of explaining my options on my new car purchase, once I explained the reason for my call he quickly went through the process and we completed the entire process in short order.

Payment deferred was handled And a professional courtesy was favorites. I would recommend CarShield anyone and we will always be a client of Car Shield. I have been with Car Shield almost 2 years and I have never had a problem. We will always continue to be A quiet. Thank you very much.

I had an excellent experience when I chose to call CarShield. The young man that handled my contract was very knowledgeable. He was extremely polite and friendly. He made me very glad that I did in fact call Car Shield.

I spoke with Kayla today regarding a billing issue. She was very friendly, professional and did her job well. I have not had to file a service claim yet, but the customer service I receive is outstanding and I would recommend CarShield based on that alone.

I was very impressed with the staff. They went above and beyond trying to get me the best deal possible at the best rate possible. I had to drop the coverage due to a change in my financial situation. The staff tried to help me keep my coverage but when we realized it wasn’t possible they let me know that they were there ready to get me back covered.

Although my initial signup over the phone went well and I felt confident, I have since heard negative things about your company so have changed my mind. I cancelled the transaction on some confirming email sent to me after the fact but see that my AmEx has not been credited so I put the charge into dispute. Please cancel at once.

Haven't used them lately, but the 3 times we have, they were there for us, SAVED our booty. I would recommend them to anyone whose car is outta warranty. They were courteous and professional, always ready to help in a bind.

The Representative was very knowledgeable and has excellent People skills. My Daughter has a Dodge Avenger and she was nervous about adding another bill in her life. The Representative eased her mind by sharing his own story about his car accident and how CarShield is a pocket-saver when adding up the cost for repair.

Great experience. Fast and easy. I had to have a new radiator put in and they had it taken care by the end of the day. I will recommend to all my friends and family in the future. Thank you and it’s worth every penny.

I bought my policy quite a while ago. The first time I submit a claim, I’m rejected. Why? I hadn’t driven enough miles. I use my beautiful Corvette in parades with politicians and pretty girls - it’s a convertible. Now, it seems the very short small print wasn’t enough. What a rip-off!

Received a letter about a question with our account. Was told by a very pleasant rep that it was a error on their part and she would take care of it. She was very helpful and very pleasant.. She also gave me the direction that I needed to go for an answer to my question.

Thanks for great customer service and transaction experience. I called to make a payment and change my due date and customer service was very polite. They knew what they were doing and completed my request in great time and with the utmost dedication.

Finding reason for bank decline. There was money in the bank but my new bank issued card had to be updated. So, when I called in the representative was able to run my new card and get approval. I was relieved with the resolution.

Perfection in every way. When I called the first woman was clear and nice and passed me to the next main agent immediately. Then the man I spoke with handled all my questions quickly and efficiently. I am 100% satisfied and not unpleasantly surprised at all.

The experience been great. They handle the claim very great. They answered all my questions. I have no problem with CarShield. I was highly recommended to anybody else to use this company. I brag to my friends and my family about the customer service I receive a card show. Everything's been great and I will continue to use them.

Your representative was polite and professional but I have not received my contract yet! It’s been 3 weeks but no contract yet! I asked for it to be mailed to my home address. I was told expect the contract within a week!

The agent was helpful and knowledgeable in reference to my call. Now I feel like I am being held hostage to this little box. I said what I felt and needed to say. I will not give feedback again because of this pressure you are putting on me!

Our overall experience has been less than great. Too much wrong information given to us this week. Today I was hung up on, and when I called back the rep was rude. Thank goodness Jamie H answered on the 3rd call. She was very courteous and professional and actually helped. She restored our faith in CS. Above and beyond care. She actually helped!!!!

I had questions. The lady was so nice and understanding. She also made sure I was informed with everything. I was really happy with everything. She went above and beyond for me and made sure everything was in order. I was able to hear her and she made sure she was hearing me. I couldn’t ask for a wonderful person like her.

There are no issues. The young lady was great. I have no complaints. I would love to be able to make my payments online by signing up on the website, but was unable to make an account. Maybe next month will be able to sign in online.

Alex was great at explaining my warranty and also helping me understand my vehicle. He gave me info on towing and other mechanic in my area and also listen to me rant on about how the mechanic was a terrible person and how he wouldn’t call my warranty. It was a terrible experience until I talk to Alex the rep!!!! Thank you for making this experience better Alex. Keep up the great work!!!

I now feel safer knowing that if something happens to my car I will have help. Thanks so much. Nancy **. I have never had to worry about things like this before. My husband took care of things like this.

We cancelled our subscription because we found out we had a dealership warranty for the next 49000 miles. There was nothing wrong with the product. When we contacted Carshield they were pleasant, friendly and professional. They told us exactly what we needed to do in order to cancel and possibly get a refund.

I called to change my Visa info. I had no problems with the customer service rep that assisted me. I have yet to use Car Shied but I for see no problems when that time should arise. I have already recommended your service to several people. Thank you for allowing me to be a part of this wonderful program.

Was refunded my down payment as well as a prorated amt. Paid for my policy upon cancellation within one week. Would recommend Carshield to a friend but make sure the dealer you prefer accepts this warranty service. Customer service representatives were very patient and helpful.

When I tell you my customer service rep was fanstastic. He was. He listened and offered real solutions! I was so not expecting that. He reviewed my plan, advised me of what the process entails and how to use my coverage and what to expect. I know I made the right choice.

I made a double payment on 8/25 and 8/26/21, due to not receiving an confirmation email of the first payment, so I assumed it did not go through. When I checked my account I notice I make two payment. Right then I call and was transferred to 4 different customer representatives. The last rep told me to email customer service and I would get my refund quicker, only to find out that customer service email me back wanting me to call them. I called and spoke with Sarah and was informed she sent it to her manager Justin and I should receive it within 3-5 business days.

When purchasing my contract over the phone the sales rep did not disclose the fact that their mandatory diagnostic testing would not be covered if they refused to pay for the work on the car that is needed. I am now out over $200.00 To get my car out of the shop! The contract was not in front of me at the time, I had to wait for my contract to arrive in the mail.

I called to cancel my coverage with Car Shield because my personal monthly budget could not support the monthly payments. The representative was very helpful and able to give me a rate that fits much better within my monthly budget. I am very pleased with the service and look forward to the comfort of knowing I have coverage.

1st time using my Carshield warranty and they did not disappoint. Great communications throughout the process and always available to answer my many questions. They connected me with a great repair shop that was local and convenient. Thank you

My experience was very awesome, Amanda help me with my payment for a bill that was coming up. Amanda help me with courteous, with a smile over the phone, and was very helpful. I would definitely recommend anybody who is interested in purchasing a CarShield insurance with the company. So therefore with CarShield and their advertisement folks as customer service are very helpful and willing to go all out and help you with any issues

I was not told that the dealership had ONE SHOT to diagnose the issue with my vehicle and any other issues would be declined. No ethical service department works this way! Now I'm in a hospital with Covid, a 2 year Diamond warranty I've paid for 2 years and a claim you refuse to work with a representative from the dealership on and a $4000 bill. I am spreading the word as quickly as I can about this scam.

My recent phone conversation with Car Shield Customer Service was Great. The person I spoke to was a great help to keep this service. He was able to fix an issue I had with my contract to my advantage so I will stay with this company. Thank you

Thomas was very professional in handling my request in cancelling cover on one of my vehicles. When I purchase another vehicle I will call and add on my coverage. I think Thomas is very well trained and should get a raise.

Well All I can say I had an Excellent Experience with Mrs. **, very knowledgeable and she were very helpful to me. She told me what I needed to do to get my vehicle taking care of. I recommend her Excellent job. Thank you so very much for the great experience.

Easy to handle on the phone, rep was very helpful and knowledgeable. Explained all the coverage I would get with the upgrade that I agreed to. Also handled my billing while I was on the phone. Very courteous and delightful in all aspects of our phone conversation.

The woman we spoke to was very helpful and friendly. We paid up the remainder of the the bill. Yes, we would recommend Car Shield to anyone who is interested in car insurance. I like your ads on TV too. In fact that is why we chose Car Shield. Judy

My credit card was compromised by fraud. I called Carshield to make a one time payment and the person who helped me with this was very helpful. She seemed concerned about my problem and explained what could be done about it.

False promises. Looks for loophole not to pay claims. Not worth the time money or effort. Will not support or watch any channel actor or show that plays Car Shield commercials. Right hand does not know what the left hand is doing.

This company has not responded to my requests to send a hard copy of the policy. I’m unable to find the information on the website. As late as last week I made this request and still no copy. I’ve surely not experienced positive care from this company.

I have used Carshield in the past and found it is well worth the money to have the coverage. I would recommend it to my friends and other family members. Well worth the money. I have a 2007 Dodge Ram that needed work done and they paid over $600.00 to help cover expenses. I wouldn't be without the coverage. Thank you Car Shield.

When I asked if there was some ID or something to carry in the vehicle in case of a need for road assistance, I was told there is no such a thing at this time. I solved the problem by carrying one of the pages of the Contract that has the right number to call.

When I spoke with the rep with regards to the ignition key switch for my vehicle, she said the part was covered. The Ford service rep called me the next business day and told me the complete opposite. This is approximately the third time since I’ve been paying you my hard earned money, that you’ve denied my claims. I’m beginning to think this is either a scam or money pit and will tell friends and colleagues to look towards other extended coverage providers before Car Shield.

Had to figure out where the phone number was on the App to call the representative. Once that was figured out, it was easygoing. The representative was cordial. Quick to respond to each question. But, because it was early in the morning, around 5:30 am, it would have taken 2 hours for the tow to get to me, per the representative. That was the only drawback. If I would have been in a dark Timbuktu Road, that would have been very dangerous when in a car alone.

On our trip from FL our ac stopped working, after the shop had recharged it so we knew something was wrong with the car's ac. The part was delivered to our mechanic and fixed in just a few hours. Very happy with Carshield. Fast, accurate and fixed to the point from what they had promised.

Representative was cordial and responsive to my problems. Gave me multiple options concerning my contract. Very knowledgeable. Will definitely refer my friends and family. Will purchase Car Shield on my next car. Hope to get the same Representative when I purchase again.

My Struts were going bad and Car Shield paid for them less the deductible, Great! Tates Bros communicated with Car Shield and within minutes they were ordering the parts. Within two days the product arrived at Tate Bros. Then two hours my car was fixed and back on the road.

I canceled my policy but was still getting charged for it. They resolved all my issues and refunded my money & were very nice & responsive. Couldn’t have asked for a nicer customer service than I received. I would highly recommend them to anyone who is looking for coverage on a vehicle.

My 2018 Chevrolet Colorado developed a shudder in it. Called Car Shield. Was told to have it evaluated. Chevy dealer here in Scranton Pa. doesn't honor your warranty. Was told to take it to a transmission garage 55 miles away. Never told to have it towed..Garage told your rep. what it needed to repair correctly. Car Shield denied total repair stating it had additional damage due to driving it to garage. That appears to be your company's back door escape no to pay the total repair cost. Have spoken to several other customers who were told the same thing. Honor your contract. Right now your word and reputation are not worth much. see all my other comments. Been in the car business for 40 years. You pitched a great line. Now back it up.

The representative help me schedule a late payment, to be paid.. She gave me a few comfortable dates to pick from, that was good for me.. She was very knowledgeable and helpful to my situation.. I will recommend Car Shield to other people that I know..

Every time I had an interaction with CarShield representatives and they are they provide the some of the best customer service on the market without a doubt. Unfortunately, I had to cancel services because I need to sell my car so that I can have more funds to repair my credit so that I can become a homeowner someday.

I just call to get information about my benefits. Nancy was extremely professional and helpful. She respond all my questions in a professional way. Also she offer me to send me by email the copy of all my benefits about my car protection plan with Car Shield. I am very happy and satisfied with Nancy's customer service.

I don't know what is wrong with my pickup. I took it to Chevy last week. I had an appointment for today and it would not start. This action required me to call for road assistance. The service provided me a pickup vehicle to carry my pickup to Jerry's Chevrolet in Hudson Oaks, TX and I am waiting for a diagnosis of the repair.

I got the issue straightened out after talking to a Rep. The Rep explained what happened when we got a double amount of money taken out of our checking account. The Rep. was very helpful. We appreciate everything she did for us.

Best decision ever, great value, excellent service. I made two claims for my 2012 Chevy Silverado (97K miles) this year. The first one was the transmission converter. The cost $1500.00. The second claim front passenger door actuator. The cost $ 376.00. My out of pocket expense $200.00. NO PROBLEM! NO HASSLE! I am a very satisfy customer and I strongly recommend.

Very nice employees. Still have coverage for another 15000 miles with Chevrolet on my car. No sense to have two insurance policies on one car when only one will pay the repair charges. Will wait until my coverage runs out and then consider again.

The last that helped me out was EXTREMELY polite. She answered all my questions. She was kind & helpful. If this world had more people like her, we would all be in a better place. That woman was AWESOME, give that woman a raise.. She's deserving...

Please see above comments… Kevin did a very good job in assuring me that my wife and I are always going to be In good hands while driving either here in our home state of Texas or anywhere in the good old USA. Thank you for all you do for the traveling public..

Had to cancel my card and forgot to let Car Shield know. Representative contacted me and got me going again. Even offered me a deal if I wanted to pay ahead. Seemed like a great value to me so I accepted and can't be happier.

Motor Mounts were defective and needed to be replaced. The only challenge I had was receiving my rental car benefit. Confusing from a CSR standpoint. One shared that I would have 2 days paid but only 1 was allowed. Grateful to have coverage. Good Company Overall.

CarShield is awesome!!! At any time if you ever have a problem with your car you can call them up and let them know right away and they will help you immediately without hesitation and they're very kind and I would recommend car shield to everyone.

The piece of mail I received was about signing up for Car Shield which I already have. I called to make sure because they have been drafting my account every month. The representative let me know that I do have coverage. They were extremely helpful.

I am satisfied with the services I received from the representative. We'll see if my claim is paid before I submit a glowing review of CarShield. The last time I had to have auto repair after I was supposedly "covered" by my extended coverage policy, I in fact had to pay out over $400.00 in repairs because the particular plan I had purchased wasn't big enough to cover the expenses incurred.

Would not pay for replacement of the calibers because they said they were corroded. As I read the contract it does not get that specific. In my opinion it there way of not paying for it. I am a new member and this is my first claim.

Have not had a problem with them at all the whole time I’ve been with Car Shield. I have a 2012 KIA Sorento with 100,115 miles. KIA had to replace my motor so I had to record my mileage per the new motor.

Great protection for your car! I’ve been with CarShield for about two years. I’m very pleased with them. I’ve only had one claim that they did not approve but mostly everything else was covered. I would recommend them to a friend and the price is reasonable.

I was very pleased with Car Shield and would obtain coverage again. When your warranty runs out you need car shield because your car will break down. All mechanical things break down after time. Make the smart choice and get car shield.

I was calling to get a better experience of my coverage with Carshield. I was transferred and didn't get what I was looking for but got some kind of info that I needed. I think I may have asked where they may have misunderstood the issue.

I wanted to find out the status of my claim for my Chevy Trax at Hendrix Chevrolet. They gave me the information that I needed. I was able to follow up with the service center. It was all very helpful.

I drive a very reliable 11 year old Ford Fusion with only 45K miles on it. I decided to purchase the Carshield Diamond plan about 10 months ago. After 10 months and no problems, I thought that I was wasting money and a few days ago cancelled my plan. This afternoon I needed to go to the pharmacy and (you guessed it) my car wouldn't start. I called Carshield and restarted my policy. Next Monday, my car will be towed to the dealership and repaired under my plan. Thank you Carshield for being so accomodating, and thank you also to to your very helpful customer service staff for making this so easy.

I called because my August payment is late. I'm in between jobs and the Agent understood and schedule my late payment. Great customer service. I appreciate the understanding. CarShield is the best. I tell all my friends and family about the services and the product that I purchased all the ti.

Every question I ask was answer and information was give to me that I need to go forward in getting my car repaired. Today was my first time calling and my experience was great. Thank you for your help in a time of need.

Replaced at Ford Dealer and see could be covered but paid at pick up and then called CarShield. Told had to have prior authorization so will not pay. Not happy. Felt would pay and since they didn’t call I am screwed.

I called to check on my current claim. Customer service rep was able to assist me on that issues and updates me on them. They assure me that they will take care of me with the rental car being extended. I also got a update on my transmission.

I called to see if my DEF pump on my truck is covered, I talked to a young lady named Rachel was very kind and polite, but she was not sure white did the pump was or what it would be under, she tried her best, and even sent me information to look up myself, I still don’t know if the pump is covered or if I can even Rental car, if anybody can help me on this please call me at ** or **.

Great services. Best people to go to and always make sure that they satisfy their customers when I called. They always answer my questions correctly and make sure that I am satisfied and I really appreciate Car Shield and I think that they are the best number one to go with.

I was not sure if Car Shield would cover my radiator, but I called them and they stated that it was covered. The job was close to $700 dollars, but with Car Shield all I had to pay was the $100 dollar deductible. I highly recommend Car Shield if your Manufacturer's warranty has expired!

Overall good experience. Only issue is time it took for final approval (over a week) and not covering nuts and bolts which seems petty and cheap. My repair facility had to submit written estimate, wait for someone to review it, then told an inspector has to come out who did not show first time and then when approved was told do not cover nuts and bolts.

I call to see abt my account on 8/26/2021. I don’t know why she said what she put on my account when I have paid my money for my car just to give my money up free. I’m on a fix income. If something happens to my car what am I gonna do.

I was a little bit short this month and was able to schedule a double payment in the near future, but into next month, The representative with whom I spoke was extremely courteous and helpful in resolving my issue. Highly recommend CarShield to anyone who wants or needs automobile failure coverage.