CarShield Reviews

Car Shield has always done what they said they would do when it came to my car. I’ve had car shield before and I have never had any problems with them and now I’m using them again for my other car because I trust them.

I'm always satisfied when I contact Carshield, the agents are very patient with me and they explain the process so that I can understand... I highly recommend carshield., they are professional agents and very respectful.. Car service and communication is always on point. Respectfully Kenneth D.

When my vehicle was in your possession I felt good knowing that, CarShield will take care of everything and fast. When I got my vehicle back from CarShield it was like new, me and my husband really enjoyed it, and still doing great!!!

NewACComp/AC recharge. And is running great. The service that I received from your staff that help me to find a service total car care that will be who I will be using because of the care and service that I received.

CarShield is everything you would like to have protecting you...I've been with CarShield for a long time and they don't waste any time taking care of any problem you might have. I have told all my friends about this company and they will be very happy with this company. Hands down!!!

And light on and was not sure how to proceed so I called and was given the information that I would need. I was also given some information about a rental car if needed along with which company can be used.

Very Pleasant. Representative was friendly and very helpful. I do have a problem with trying to find mechanics that take CarShield. It would be nice if you supplied a list of mechanics and dealers that take CarShield in the areas that we live in.

Kept going back and forth about the issues for three days and still the same if they cover it and different people saying yes and some don't know about the new system. Keep saying it is cover and some saying no.

The customer service lady was helpful and very nice and detail accurate. And Car shield is the policy and customer service is great. And I would recommend them to my friends and family. And I can't believe all the things they cover.

Everything was great. Customer service was very helpful to the situation that I was calling about. They answered all my questions. I have said all I want to say about Carshield right now and how they helped me. They were on point with their help.

Customer service was fast and friendly and very helpful. I would recommend the service to family member and friends To help or assistance saving money on their vehicles. To help cover parts and service that need to be serviced on the vehicle.

The compressor went out on my Durango while on vacation in a Florida. Took it to the shop and Car Shield was contacted about the coverage and my car was fixed the next day. It was extremely hot in Florida to be without A/C. Awesome experience!

To whom it may concern. I Shirley ** is very satisfied with the protection plans that I am getting. Now all I have to do is get me some collision insurance for my car. The Representatives was very helpful telling me about different plans. Thanks

When I called customer service they were helpful and professional. The questions about my coverage were answered and I felt valued as a customer. My contract was understood and I was excited to be covered. Very Good. Customer for life. Thank You.

I haven't had to use CarShield yet. Their representative have all been great to help me. Everybody needs CarShield! I recommend CarShield to all I talk to. Thank you CarShield! I look forward to their excellent service when I need them. Great peace of mind.

Wonderful! I have enjoyed being a CarShield Member. My Husband James ** has also. Thank you for our membership. My Daughter Alissa ** has as well. Please send me more benefits and information to help me with my membership. Thanks very much.

Done a great job...on giving me the info so I can get my camera repaired on my Ford Explorer. Thank you for information about how and where I need to take my vehicle in for service and get done right.

I wanna add ride share to my policy. Amina said it may not affect my policy and I can drive as many miles as I want. I am driving for ride share now. Wanna make sure my car is covered. It's a great car. Rides great.

I was charged $20 extra on my account. I called 3 times and received 3 different answers. The last time I was told to pay $20 less on my account but my account still says $160.99. I will pay $20 less but the way things are going I know I’ll be asked to pay the $20, it’s the principle. The service for my car was excellent.

Car broke down on a Saturday within 45 min a tow truck was there to get my car. Took car where we wanted it towed to no problem. Had to find another place to take it. He couldn't work on it so we have to take it somewhere else.

Deanna was very helpful in the resolution of my miscommunication in the cancellation of my contract protection plan. The timing of my communication to CarShield of request to cancel resulted in my being charged another monthly premium. My need to cancel was because of personal finances. Thank you Deanna and thank you CarShield for making things right.

When I called to set up the Car Shield Account it was supposed to be done the last week of the month. But the last two months it was done the second week of the month. So please put it back to the end of the month starting in July.

On the Declaration Policy Page the model stated 325, my car has 330 ci shown on it, I wanted to be sure that wouldn't be an issue. I was told as long as the VIN # is correct there will be no issue if I have to make a claim.

Great customer service. He was quick, attentive, knowledgeable, friendly and handled my request without problem. I need a list of the items covered under my plan and he sent me the additional info. I requested promptly via email. Just because of the customer service alone, I would recommend Car Shield to anyone. Job well done!

Dealership has has my truck for over 2 months due to they are having a very hard time getting approval to do the repairs on my truck. E-mails and phone calls from Dave and myself get no replies. Serviceman Dave has even talked to Shawn Carriers manager and got 1 callback. I got no callback at all. Would appreciate a little help getting it done!!!

Anytime I need your help I always feel appreciated. I want to thank your customer service team. Each time that I have called they have always listen and give me great feedback. They all put in 100 percent when helping me. I am very thankful for that. I am proud to be a customer with Carshield and I have nothing but great news when I talk to others about my service. Thank you for all that you do!

This representative was very helpful. He truly help me as a woman who wasn't sure what's going on with my claimed. He told me what section of the service agreement to read and I was able to email the dealership and let them know what's going on. Because the dealership had me thinking I need to look for another warranty company because your company was making this more than what it should be. But the service representative explain to me that your company looks out for the best interest of the customer making sure that the right things are being fix. He had awesome customer service skills.

All parts were replace in a timely manner. Coverage from CarShield helped me prevent unexpected expenses. Will use this service again and again... Had to add a bit of Freon but besides this all's well and good. While performing this repair, technicians advised me on other possible needed repairs. These guys at Sayville Ford are on the money!

Well, I like it because it's affordable and the payments are easy to take care of and whenever there's something I need to call about they're are there to help me in any way they can so that why I like it and it's great to have something like this.

I have paid for this company's protection plan for several years. I was able to get one claim over the four years of which I also had to pay a deductible. As a senior citizen, I noticed their extensive commercials with promises to assist customers when in need. Such is not the case. I have requested cancellation on numerous occasions only to be consistently hounded with calls of frightening scary car breakdown situations and threats of how much I owed in back payments. They would not take "No" for an answer. I have more than paid for any car repair, towing and the disrespect offered in refusing. Even after I submitted my request for cancellation, I was put off several times and would have to call back over and over. The amount of their monthly premiums vary depending upon one's ability to straddle the fence negotiate.

Friendly and very helpful people. Answered all my questions. Person I talked to was very knowledgeable about Car Shield. Took extra time to explain the plan l had chosen. The agent went over the monthly cost and the waiting period. Am waiting for membership card. Thank you.

A very good company. I would recommend to my friends and family, I already have CarShield and I am very happy with the service and customer service. I am continuing to tell others. I have told many of my military friends about CarShield.

Price is excellent. They cover all parts of the vehicle. Very knowledgeable staff. Great follow up when answering questions. Staff is courtesy and well informed. Best protection plan on the market. This is the second time we've purchased protection services from CarShield.

Cameron did a wonderful job on handling my call. He answered my questions professionally, thoroughly and did a great job reassuring me about my coverage. He is the gold standard of customer service and a great representative for your company.

The system automatically charged me for a transaction that was supposed to happen on July 1, 2022 however Charlotte was able to help me solve this matter the same day. She was very helpful. I appreciated her help. She helped me to remain calm and not get mad about the error that was made.

I called Carshield to ask if they covered replacement of tire sensors because I was getting message to check tire pressure. I took car in to a couple of places (around 4 or 5 times) and message kept coming back on. One of my neighbors told me I probably had to replace tire pressure sensors. I eventually got message taken care of. Carshield representative told me then that Carshield did not cover that.

I was paying for CarShield and wasn't even sure if I was covered for anything because I never received the standard Insurance card that is customary with this type of coverage. I was not even aware that I was covered until I checked my bank statement for deductions from CarShield.

Customer support very friendly, have not had to use their service yet and hope I don’t need to. It’s just peace of mind knowing you have drivetrain insurance available if needed down the road. Hopefully their service is as good as they say on TV. If there is a problem will also post that here.

I tried twice to work with CarShield on two separate issues with my car. The first time I called and after an extended amount of time on the phone with them was assured the Mass Air Flow Sensor would be covered. After the work was done and the repair shop got back with CarShield the claim was denied. The second try was because the car needed fuel injector and seals replaced. Well, this repair was also denied. End result - Canceled CarShield and would suggest if you want to use them have someone that understands loopholes and deceptive terms read the contract before signing.

New customer, have not used yet. Very happy with the service so far. Coverage seems to be good. I take very good care of my SUV. Our Acadia is Serviced regularly at a GMC dealer. My wife and I go back and forth from Louisiana to St Louis MO. Where our children live.

My AC went out so I made a claim. It was approved quickly and without much effort needed from me to make it happen. I'm glad that I have the coverage and will be recommending it to my friends in the future.

Made a comment to my daughter. I called and complained. I only asked about my cost of payment. I recommend CarShield not Rite Choice. I called to check the garage because I never use them. I always use Meineke South Hampton.

My original contact to purchase a policy was very easy and quick. After I got rid of my car, the cancellation had me worried as we had lost all our information. "Kenneth" was so helpful and made everything so easy, and I cannot tell you how happy I am with the entire process. Sincerely Don.

Customer Service with CarShield was beyond my expectation. I could actually talk to someone on the telephone and have my questions answered immediately. I will purchase Carshield again when my factory warranty expires on my new car. I was very fortunate that I never needed any repairs on my vehicle, but knowing CarShield's customer service, I felt relieved that if the time comes, there would be no problems.

Credit card was compromised. You called, a new number was issued and payment was made. There was nothing else to do. We appreciate the call and apologize for the oversight. I can assure you that it won't happen again. Again we appreciate your call.

I received very good customer service and my rep explained everything so I could understand in a better way, and she spoke in a clear voice about my payment and when my renewal date was, and I told her to put on my record to do an automatic renewal so I have no worries.

I was just a 1/2 mile from home when my check engine light came on. I pulled into my drive and steam was pouring out of the engine compartment. This was late Friday afternoon. I called CarShield the next morning, Saturday, and they sent a wrecker to tow the vehicle to the dealer. The dealer called late Tuesday to inform me it was the water pump and radiator, front breaks and the driver side window that needed to be replaced. The breaks and the window was not covered by CarShield, but the water pump and radiator was. I picked up my Highlander from the dealer on Friday morning only having to pay my deductible and for the breaks and window.

There is no description at this time. This was not a problem with my auto at this time. This was a billing problem that I had arranged with Car Shield at the beginning of June when I spoke with someone from the billing department. It will be handled with accounting and my bank.

My car was putting and hard to go into the next gear. Could not drive it, because it may stop. I have had this car only one year exactly, and now the transmission is totally gone. That why I had Car Shield.

Had an issue with tow truck company/driver. However an agent reassured me that my vehicle would be towed back home, and a new company would be able to tow my vehicle on Monday. All together great service. Waiting to see what happens with my transmission, and a agent called assuring me that he would make sure the process moved as quickly as possible.

Service was poor. After the rearview camera was approved by CarShield adjuster, it took several months and numerous telephone calls to the company to find out why the part wasn't being delivered to my mechanic. I almost gave up and was considered termination of my account with CarShield.

From my initial phone call until today's call, Car Shield has had the answers I needed. Very informative & sympathetic to my plight. Janet was full of knowledge & knew the kind of help that was needed. Car Shield is highly recommended.

I have experienced only intelligent, knowledgeable employees who very nice and polite, and who help in anyway that their job requires. I am considering raising our policy to bumper to bumper if it is offered on our vehicle. I would like to thank Customer Service for being so professional and polite. Such a great experience. So be very proud of yourselves you made my experience a good one.

Jared was very polite and helpful answered all my questions about contact and my problem with download and said he will send me a copy. Do not have a long wait on the phone before it was answered. Would recommend to a friend

My overall experience with Car shield was exceptional. From day one they were helpful. Responsive right up until the day I sold the vehicle while it was still under warranty. They immediately offered a credit for the remainder of the warranty period, so five stars to them.

They are a great company. Never had a problem with the car so really did not need to use the coverage but the people were great and knowing that we had the coverage if something broke down was very comforting to know that we had a safety net. Thank you.

Trading in my 2012 BMW 750i xDrive for a new or certified pre-owned BMW and no longer require this warranty program. I have been with CarShield for a number of years now and I really appreciated having this warranty for peace of mind. If any of my friends ever ask about CarShield, I will be sure to tell them about my experience.Thanks for being there when I needed it. N/A N/A N/A.

My 2004 BMW need some work, after purchasing CarShield. Car Shield did not pay for all of my repairs, but they paid for a lot of them and saved me thousands of dollars on repairs. Car Shield is a great investment.

I need an order number and authorization for repairs. The Mechanic has spoken with a representative; however, he is waiting for a return call. Let's not make this difficult. Please send me an order number and authorization. As I previously stated in a prior email: The Mechanic cannot get to my car until after the 4th of July. He is shop personnel are that good and reasonably priced, the owner has a waiting list for services to be rendered. Now you need to respond today to his call and you need to respond to my requests for an order number and Authorization. Today!

I did not know how CarShield worked. Richard did a great job explaining the coverage and offering all the discounts for which I was eligible. He was very patient in answering my questions. Very good experience in taking out a policy!!.

The negative customer service reviews were not my experience. Customer service was extremely professional and helpful. It is unfortunate that I just cannot afford Carshield at this time. Financially I'm in a position to pay for Carshield until a later date.

The auto dealer had submitted pictures of my car and it seem to be taking so long. I had been there since 8:30 this morning and I left a 2:30. The dealership had completed one task, but was waiting on Car Shield to approve the other task to be completed. I left and said that I would bring my car in tomorrow with the hopes the Car Shield had returned their call.

Get a phone call about auto coverage with this company. Lady was very pushy and asked if I needed insurance on an automobile that I never owned. For few days, kept receiving calls from different spoofed numbers from this company... Kept blocking them until calls stopped. Hung up immediately-.

Thank you for your support in information need on my motor vehicle. Customer service have been a big help to me. Good service. I may recommend friend or neighbors to join. CarShield give great service and if I need any work done I know that I will get the help I need.

Bought a 2006 Volvo xc90. Nice SUV, but known for having possible transmission problems. Felt like I had to get good coverage, so I went with CARSHIELD. It's a little more than I wanted to spend monthly, but I feel more confident driving my old/new car.

Hi I'm waiting on my contract to be mail to me..They was very helpful to when I had call. They did email my contract to me to. Looked over my contract. I am hope that Car Shield stand behind its policy for repairs on the contract..

The representative was very detail what I was asking her for and she was very pleasant. She took her time in telling me what I needed to know. She told me if I need any more assistance, "Please feel free to call."

They were grea! Great!! They answered all my questions and helped me with closing out my account. I have been with them for a year and only canceled due to purchasing a new car that already had a full warranty on it

Was going to call you regarding an incorrect odometer reading given over the phone. Was pleasantly surprised to receive an email giving me the opportunity to correct it over the phone. The customer service rep was wonderful. Hope that I won't need to make a claim, but am happy to have the coverage. Thanks!

Great to know I'm covered by a reputable company and I'm not paying an arm and a leg for coverage. What a safety net to have if anything goes wrong. I enjoy the freedom to drive anywhere without any worries.

The person that helped me did a great job!!! Very friendly and helpful. Very courteous. They were able to pull up my account immediately and find what coverage I have and were able to tell me what I needed to do to have my vehicle fixed.

Service was great and the wait time was less than I thought. Each person was really helpful from the time that I called to set up the account until today, the instructions that I was given were clear and the contract was informative.

Rep was friendly and knowledgeable, walk me through and ask me if I had any questions. Five-star service. Will use service again when I get another car and will also recommend to my friends. Did not have any problem understanding her.

I cancelled my CarShield Policy 6 weeks ago. Since then, I have received no fewer than 20 emails, text messages and pieces of snail mail reminding me that I have not paid. I have called CarShield Customer Service 6 times, twice speaking with managers who "promised" me I would receive not more communications and that my policy is cancelled. I have requested repeatedly and strongly and clearly that I do not wish to receive any further communications. Each time I call them I'm assured it has been taken care of. I feel completely stalked and harassed. They are not honoring my request to not be contacted. Literally every day I'm getting messages. Yesterday I was on the phone with them for 20 minutes. This morning there is yet another text. CarShield is full-on harassing me for a payment I do not owe them. They are disregarding the Do Not Call (which is a legal request).

Will do again! Felt protect and the reassurance that you had my back. Happy I did not have use. But happy to have a protective product and security available to me. Thanks, William. And family in Whitehall, Pennsylvania USA. We both were glad such a program exist.

A friend recommended Car Shield to me and upon talking to someone, I thought I would try car shield. The price was reasonable and it takes the worry out of possible future car repairs. I was worried about going through the hassle of getting a car repaired because I had another car warranty that I had to fight to get my car repaired.

Customer service lady was very kind and knowledgeable. Very pleasant to deal with. Was concerned about my situation. I'm glad I signed up for this program. I watch your commercial every day, it makes a lot of sense. Seems like great coverage.

Was with Car Shield for just a short time, but a very positive experience. Initial contact was clear and consider explaining about their product. All people I spoke with were professional and helpful. Car Shield was recommended to me from a family member and I would recommend them to others.

Everything went very well, the agent explained every detail to me, with understanding and knowledge. I also want to thank this business for the advertisement that they project on their commercials. Thank you once again, they truly stand by their word and work.

I was told that to repair my car would take 8-10 months to get the part. Car Shield got my part and had it sent to my mechanic in five days! Thank you Car Shield!!! I’m so relieved because who can go without a car for almost a year?!?! I didn’t even know Car Shield could find parts.

Life happens and I'm in the middle of a small crisis with needing my car repaired. Thankfully, my mechanic is familiar with Carshield. So I'm waiting for the final word from my mechanic about my car. Thank you Carshield for being there. I will recommend Carshield to my family and friends.

I was very pleased with your employee who helped me reinstate my warranty coverage. I appreciate that you train your employees well so that they can convey to me the consumer what the best coverage would be. Thank you so much for the time your employee took to find me the best coverage for my truck. It took him going to a supervisor to get the great coverage.

I put my vehicle in the shop and it been a while I haven't heard anything, I have a different car that I use because I didn't had any money to get the rental. Carshield never reach out to me to let me what taking it so long.

I was extremely satisfied with your service and professionalism. I'll be considering to continue my account with your company. Your professionalism is outstanding and service too. There is no other organisation I would like to deal with than your company.

CarShield representatives were very helpful and knowledgeable. The part needed for my vehicle came very fast. I was back on the road the next day and Car Shield has been great so far! Explanation of coverage was very in depth.

The rep I spoke to was very knowledgeable and helpful. He resolved my issued very quickly and efficiently. He went above and beyond to inform me of some misinformation I had regarding my policy. He is an asset to the company.

My experience with each representative was pleasant. They provided me with detailed, concise and knowledgeable expertise dealing with my car issues. Feel confident that I made the right decision selecting Car Shield. Thank you for all you do to help myself and others while we experience frustration waiting for our vehicles to be repaired.

I have been having great experience with Carshield. It's a great product. They have great customer service representatives. When my car needs to be repair, they always on top of it. What I like with Carshield, it's very affordable. I will recommend it. Thank you for your service!

I purchased the platinum plan thinking that would be the most beneficial plan for me...but ac went out and the claim was denied because that part of the ac was not covered. I was under the impression that the plan would cover the whole ac system...Surprisingly not.

Glad I'll be reimbursed after a two week of back and forth phone calls. I did fax my proof of this unauthorized deduction of my bank account. This mistake was done on. Holiday, Memorial Day, knowing the banks were closed and most people were busy. The only reason I was made aware of this invasive mistake was by a phone call from the Fraudulent Dept. At my bank.

It was great he explained everything and was willing to work with me in every way he could. He help me get the best coverage that I could afford cause I'm on a fix income and I can only afford so much. Thank you again.

Timothy and Kayla customer service reps outstanding They both worked diligently to help me with all of my concerns in regards to the value of having extended warranty through CarShield. Unfortunately it may not be best that I keep this plan.

I did not notice a specific order number. I phoned because I had requested a copy of my contract and the link provided did not work. The representative was able to send me a copy for my records. She was quite helpful and courteous.

2nd call asking to change payment date due to it interferes with my mortgage payment which I stated from the beginning of signing on with CarShield. Hopefully I will not have another bank fee if money continues to be pulled out on the 11th. I may then have to cancel or look for other Ins.

I will rate my experience when I have to use it so there no way I can give you a rating I don't what you want me to say. The person I talk to when I sign up answer all my question so if I have any need for the service I hope I talk to someone like him.

Already gave review about conversation with agent brian & submitted. Very good agent. Thanks. The agent was very helpful and answered all questions we had and guided us in the right direction in order to get our vehicle repaired. Agent is an asset to CarShield.

CarShield employees are fabulous. I have never come across such a friendly group of customer service. Anytime I need help with my account they are helpful and get the information I need with no issues. I would definitely refer friends and family to them.

Everything went smoothly, took vehicle to certified service shop. They performed a diagnostic check on it and submitted their findings to Carshield who took care of everything right away and got my car back on the road quickly. What a great company and service!

They were pleasant to work with and very professional. I recommend all my friends to call y'all. Y'all should do some kind of a rebate program for people who rebate call Cindy customers. I have been using y'all on five vehicles already. I believe he'll call you on every time I get a vehicle. I promise to keep calling you every time I get one. You're the best.

The young lady was Professional and Courteous. Excellent service, I'm very satisfied with CarShield, so far, and I would definitely recommend Car Shield to friends. These days, most folks are irritated when contacted, but that wasn't the case with this young lady. She answered my questions and I enjoyed the conversation.

They called that our payment did not go through. After a short conversation it was determined that it was clerical error on whoever scheduled the payment by an error when putting the card date in, they put 22 instead of 25, the lady who called corrected the problem and the payment went through!

They were very polite and caring. They took time to make sure I was taken care of. They also made me feel as if they were very concerned about my problem that I'm going through. I would highly recommend this to anyone who need insurance.

The receptionist were polite, courteous and made sure my needs were met. I love CarShield because; if you have an issue or question they will in their power to try and solve it and reassure you to give them an call back.

The Volvo mechanic just called and said that the A/C repair was covered with a 100 dollar deductible.. Thank you. I did not know what I would have done without CarShield. This repair is something that would have probably been expensive to fix.

They were great. They provided and me get my car towed to a nearby firestone station. Now we are awaiting word back from the firestone company. They called a towing service for us and the towing service came very quickly. Thank you again.

The agent was warm and kind and very professional. Additionally, I was impressed with the agent's overall knowledge concerning my coverages. The agent answered all my questions and adhered to my concerns moving forward. The wait time was good as well. Overall, it was a very good experience.

I always get fantastic results with Sales Rep. along with a new contract. Fab. rates on new contract. What more could you ask for? What more can one ask for than a courteous sales person? Thanks for being that sales person. Susan

The Associate was more than willing to assist me and did it in a very professional manner. She did not hesitate to answer my questions and explain next steps. When asked to repeat her answers for clarity, she remained professional, helpful and curious.

Needed assist in getting tire change on my auto, could not get tire off to put on spare. Call for assist and was taken care of in a very good way and very professional manner, was very pleases with service, glad I was a customer.

Everything is good. Had a very nice conversation with customer service. They explained everything, very well. Their competitors could not compare with the person that I communicated with at Car Shield. And the price was a key reason that I joined.

I just asked a question about particular coverage - got my answer and the lady was very nice. Just wish we could get the contact info for me straight - months in with this contract and still no resolution. Why do you want more words! Looks like anything I have to say would be enough. SO the issue is getting the gift giver's name off the contract because I don't receive anything from you and it's my car and my contract! My issues. Not his.

I have found them to be very helpful and professional, with prompt and courteous service. I called with a situation and they were able to help me out with my plan. It was a great experience! They were very nice to work with and I would recommend this company without hesitation.

Cam and lifters went out in my Dodge truck. Carshield said need to tear down and send pictures. They would not cover the cam because I drove home and to the shop so I bought new one. Now will not pay for labor to put back together when they initially said to take apart so I'm stuck owing $1800 to have them finish it because they said wouldn’t cover putting cam back in. Real scam.

Part needed replacing on the motor.. CarShield came thru as promised. The process was simple. Just gave them my account information and they took care of the rest. They give you a phone number to call and the garage that is working on your car takes it into their hands.

To the point the service by Tiffany was was rare. She knew the answers before we asked. She she got everything done in timely manner and answered all our questions. If it was something she did not know the answer she put you on hold and went and asked other supervisors on and came back to us what a answer. I think the service we received was quite excellent.

People on phone was very helpful. They were responsive and guided me to where I need to go and was very helpful on getting my car to where it needed to be by roadside assistant. They were very helpful all together very nice people. I appreciate everything they have done for me.

You decided on CarShield because of the long-term savings. I thought the plan I decided gave me the better value for my car. Customer Service was wonderful and friendly and I feel good about getting my car warranty from Carshield.

The rep was very knowledgeable and professional. She was eager to help me with my situation. When I called I didn't think things would turn out to benefit me, but It did that and some more. I would recommend CarShield to all my friends and family.

Very good. They was very helpful. They got in touch with the toll truck to take my car to Landmark to get my car fix. My engine light came on when I was on my way home. Thank you very much. I have no more to say.

Love having this convenience and assurance of my policy. My New/Used SUV means everything to me, it a bit older and higher milage so in my case it would be a mistake not to back up the quality of Service I feel that it and myself requires and needs.

I want to thank CarShield as a whole as well as Rich who was my agent on a recent claim. My mechanic Junior at DFW Auto repair told me he was very impressed by his service when he spoke with him several times. Together y’all have calmed my fears and stress over my only car. Life has been tough lately and it is a joy to find folks doing the right thing and treating others with respect and care. Much love Sarah **

I have learned that Car Shield has a good reputation among the consumers. You have a great product that would appeal to all kinds of Americans. I am fortunate to have Car Shield to cover my 2019 Toyota Highlander. Mark Levin recommend Car Shield to his listeners.

It was very easy working with CarShield. The shop did not seem to have a hard time working with either. All went smoothly & CarShield paid the shop directly with no issues. I was thankful I have CarShield, they saved me $227 on my total cost. Every little bit helps & I will be glad to recommend to people to get CarShield. Thank you for such a smooth & pleasant experience assisting me with the cost of my vehicle repairs.

Call was not immediate call back. Your name did not come up as Car shield. Therefore when call came I did not take it. Call to pay my bill. Did say car shield. First call did not say why you called. Thereafter it did and I responded. Person was very nice.

Called to change payment date. I have not had to file a claim yet. I'm unable to comment on claims experience yet but I expect the same quality service as was given in this instance. It's good to know you value any and all experiences with Car Shield reps.

I only needed one repair for the duration of my service. Having Carshield provided the peace of mind for having a luxury suv with no warranty. I will definitely return to Carshield should I have to, everyone is so professional and helpful.

Was looking for the info needed to provide the dealership when taking it there for service. Your representative was very helpful in providing the info that I was seeking. Provided me with another copy of the Protection Plan. Represented your company as a professional.

The representative (Michelle) was engaging and professional throughout the conversation about my Gold Plan coverage. She explained in details how this great plan would benefit me in the long run due to the mileage on my car. She was also very attentive on all specific questions that were of my concern.

Rep was professional, informative and courteous. And she was efficient in completing my application. She promoted a great option of savings for me and was thorough in demonstrating the services available via my contract. I am happy with the decision that I made in joining Car Shield

You company will not cover actual cost for repairs. You use an outdated labor rate guide from 2021 that is at least 3 to 5.5 hours off from the actual time needed for repairs.. received a $970.00 repair bill and your company only will pay $488.00. Will no longer use your product or recommend it to others and will be contacted the BBB about your actions and counsel regarding reimbursement of funds and any other cost incurred.

They don't hold up to what they promise. They say any part covered in their contract, they will pay for and all I had to pay was a $100 deductible. That was not true. My transmission was covered, a total rebuild was required costing 3,500. They only covered 1500 of it. I had to pay the rest. Ironically, the 1500 that they covered was almost the exact amount that I paid in total since I started my contract with them in 2019. Additionally, the reason why most mechanics won't work with them is because they want the mechanic to replace original parts with cheap parts from AutoZone.

They helped me figure out where to take my car if there was emergency. That they were very helpful over the phone. It was a very fast and efficient call and had me safe minded. They are a great team of customers services

Had to have major work done and you guys pulled through like champs. Thank you. I will be sure to let my friends and family know how well Car Shield works for you and your family and friends who have new cars.

Gave excellent information followed by documentation. Customer service was informative and polite. They answered all my questions before I even asked. When my AAA account runs out I will be sure to return to carshield. Thank you for considering my 1998 Toyota T100.

It was good and at this time I can't afford it till next month. I will let you know when I am ready to restart. It's looking like next month in July 3 22. I hope that's it. I don't know what else I can do.

I called and spoke to Michelle customer service representative and canceled my CarShield as of May 31st, 2022 at 4:45pm. She said the payment taken out May 28th. Would not be refunded. It was taken out May28, 2022. I asked Michelle to send me in my email about the cancelation as of May 31, 2022. She said she would take care of it.

I was planning on taking a policy out for my daughter's car but she chose not to take the policy. I wanted to make sure my Discover card was not billed as to date. All rep were very helpful and efficient.

Customer representative was very helpful and understanding. He answered all of our questions. Car Shield is new to us so we did have a lot of questions. We have already recommended Car Shield to several of our friends and family members.

I needed to update my credit card info. Although the payment was late, the representative politely accepted my info without judgement. When I spoke to the representative, I was initially embarrassed because the payment was late; however, within a few short minutes, I felt at ease because of her complete understanding and professionalism.

I needed to update my credit card information as the card I used to set up the account was to expire in June of this year. Contacted customer service and was taken care of with exemplary professionalism. I was extremely satisfied with the whole process.

Never received my contract, so I read email contract before 30 days expired. If you have a major breakdown Car Shield could require a tear down of your powertrain leaving you with the expense of thousands. Waiting for refund 5 days already. This is a catch 22 contract.

I made at least 3 calls to Carshield on May 20, 2022 to find out if a part would be covered. Moss Bros. Honda said the latch needed to be replaced, that being said, Carshield said I had to have a DOT test, even though I told them it was the latch. I paid $190.00 for the DOT for you all to say the part isn't covered. The next day I requested a refund of the $190.00 for the reasons mention. I again was met with a denial.

We are new to CarShield. Learned about your service through my Father in law. He as well as my other in-laws sing of your praises 24-7. I was told we made a wise choice. Now we'd like to know if you would offer coverage on our Motorhome.

From my first experience with Car Shield, it wasn’t a good look. I end up paying $900.00 of a $1,200 bill. “I’m learning about your tactics early as I have been warned by some people. Thanks car shield for my first experience.

Needed to have my Tucson towed from my home to the dealer because engine light came on and car lost power just leaving my driveway and 100 feet down the street it almost shut down. It happened a few days before that but the dealer couldn't find it on a diagnostic that is why I had to take it home worried that this would happen again and it did.

Very professional and courteous. They took the time needed to assist me and explain my policy to me. I would highly recommend them to anyone. They made sure that I understood everything before exiting the phone. Awesome. I am recommending them to my children for their vehicles.

My Mother's Nissan Altima had a great deal of work to be done the (air condition). Nissan in Stone Mountain did a great job and stood behind Car Shield all the way. No problems at all. If it was not for CarShield it would cost so much more.

Polite friendly customer service. CarShield understand the customers and puts the needs of our vehicle first. CarShield comes first with me a and we first with CarShield. CarShield is #1 when it comes to people's cars. Thanks Carshield.

The customer service lady was happy to assist me by answering all of my questions. She assured me that Carshield will honor the repairs as long as it was covered under my warranty contract. Once I took my car in my car was service with conflicts.

My transmission went out in my 2015 Subaru Legacy after having Car Shield for about 4 months. My car sat at the mechanic shop for a long time. Like 3 weeks. I had to rent a U-Haul van. I run a paint company called Veteran Painting and Coatings LLC so it was tough on us to rent a vehicle but mechanic had my car for a while and CarShield approved my transmission for $4,000. I'm so excited. Thank you so much for helping me get a new transmission to run my business. I'm very very happy. I recommend CarShield to all veterans that on a business. Thank you CarShield. I wish I would have known that you guys are a good company. Now I know so this can help other people. Give CarShield a chance guys.