CarShield Reviews

False promises. Looks for loophole not to pay claims. Not worth the time money or effort. Will not support or watch any channel actor or show that plays Car Shield commercials. Right hand does not know what the left hand is doing.

This company has not responded to my requests to send a hard copy of the policy. I’m unable to find the information on the website. As late as last week I made this request and still no copy. I’ve surely not experienced positive care from this company.

I have used Carshield in the past and found it is well worth the money to have the coverage. I would recommend it to my friends and other family members. Well worth the money. I have a 2007 Dodge Ram that needed work done and they paid over $600.00 to help cover expenses. I wouldn't be without the coverage. Thank you Car Shield.

When I asked if there was some ID or something to carry in the vehicle in case of a need for road assistance, I was told there is no such a thing at this time. I solved the problem by carrying one of the pages of the Contract that has the right number to call.

When I spoke with the rep with regards to the ignition key switch for my vehicle, she said the part was covered. The Ford service rep called me the next business day and told me the complete opposite. This is approximately the third time since I’ve been paying you my hard earned money, that you’ve denied my claims. I’m beginning to think this is either a scam or money pit and will tell friends and colleagues to look towards other extended coverage providers before Car Shield.

Had to figure out where the phone number was on the App to call the representative. Once that was figured out, it was easygoing. The representative was cordial. Quick to respond to each question. But, because it was early in the morning, around 5:30 am, it would have taken 2 hours for the tow to get to me, per the representative. That was the only drawback. If I would have been in a dark Timbuktu Road, that would have been very dangerous when in a car alone.

On our trip from FL our ac stopped working, after the shop had recharged it so we knew something was wrong with the car's ac. The part was delivered to our mechanic and fixed in just a few hours. Very happy with Carshield. Fast, accurate and fixed to the point from what they had promised.

Representative was cordial and responsive to my problems. Gave me multiple options concerning my contract. Very knowledgeable. Will definitely refer my friends and family. Will purchase Car Shield on my next car. Hope to get the same Representative when I purchase again.

My Struts were going bad and Car Shield paid for them less the deductible, Great! Tates Bros communicated with Car Shield and within minutes they were ordering the parts. Within two days the product arrived at Tate Bros. Then two hours my car was fixed and back on the road.

I canceled my policy but was still getting charged for it. They resolved all my issues and refunded my money & were very nice & responsive. Couldn’t have asked for a nicer customer service than I received. I would highly recommend them to anyone who is looking for coverage on a vehicle.

My 2018 Chevrolet Colorado developed a shudder in it. Called Car Shield. Was told to have it evaluated. Chevy dealer here in Scranton Pa. doesn't honor your warranty. Was told to take it to a transmission garage 55 miles away. Never told to have it towed..Garage told your rep. what it needed to repair correctly. Car Shield denied total repair stating it had additional damage due to driving it to garage. That appears to be your company's back door escape no to pay the total repair cost. Have spoken to several other customers who were told the same thing. Honor your contract. Right now your word and reputation are not worth much. see all my other comments. Been in the car business for 40 years. You pitched a great line. Now back it up.

The representative help me schedule a late payment, to be paid.. She gave me a few comfortable dates to pick from, that was good for me.. She was very knowledgeable and helpful to my situation.. I will recommend Car Shield to other people that I know..

Every time I had an interaction with CarShield representatives and they are they provide the some of the best customer service on the market without a doubt. Unfortunately, I had to cancel services because I need to sell my car so that I can have more funds to repair my credit so that I can become a homeowner someday.

I just call to get information about my benefits. Nancy was extremely professional and helpful. She respond all my questions in a professional way. Also she offer me to send me by email the copy of all my benefits about my car protection plan with Car Shield. I am very happy and satisfied with Nancy's customer service.

I don't know what is wrong with my pickup. I took it to Chevy last week. I had an appointment for today and it would not start. This action required me to call for road assistance. The service provided me a pickup vehicle to carry my pickup to Jerry's Chevrolet in Hudson Oaks, TX and I am waiting for a diagnosis of the repair.

I got the issue straightened out after talking to a Rep. The Rep explained what happened when we got a double amount of money taken out of our checking account. The Rep. was very helpful. We appreciate everything she did for us.

Best decision ever, great value, excellent service. I made two claims for my 2012 Chevy Silverado (97K miles) this year. The first one was the transmission converter. The cost $1500.00. The second claim front passenger door actuator. The cost $ 376.00. My out of pocket expense $200.00. NO PROBLEM! NO HASSLE! I am a very satisfy customer and I strongly recommend.

Very nice employees. Still have coverage for another 15000 miles with Chevrolet on my car. No sense to have two insurance policies on one car when only one will pay the repair charges. Will wait until my coverage runs out and then consider again.

The last that helped me out was EXTREMELY polite. She answered all my questions. She was kind & helpful. If this world had more people like her, we would all be in a better place. That woman was AWESOME, give that woman a raise.. She's deserving...

Please see above comments… Kevin did a very good job in assuring me that my wife and I are always going to be In good hands while driving either here in our home state of Texas or anywhere in the good old USA. Thank you for all you do for the traveling public..

Had to cancel my card and forgot to let Car Shield know. Representative contacted me and got me going again. Even offered me a deal if I wanted to pay ahead. Seemed like a great value to me so I accepted and can't be happier.

Motor Mounts were defective and needed to be replaced. The only challenge I had was receiving my rental car benefit. Confusing from a CSR standpoint. One shared that I would have 2 days paid but only 1 was allowed. Grateful to have coverage. Good Company Overall.

CarShield is awesome!!! At any time if you ever have a problem with your car you can call them up and let them know right away and they will help you immediately without hesitation and they're very kind and I would recommend car shield to everyone.

The piece of mail I received was about signing up for Car Shield which I already have. I called to make sure because they have been drafting my account every month. The representative let me know that I do have coverage. They were extremely helpful.

I am satisfied with the services I received from the representative. We'll see if my claim is paid before I submit a glowing review of CarShield. The last time I had to have auto repair after I was supposedly "covered" by my extended coverage policy, I in fact had to pay out over $400.00 in repairs because the particular plan I had purchased wasn't big enough to cover the expenses incurred.

Would not pay for replacement of the calibers because they said they were corroded. As I read the contract it does not get that specific. In my opinion it there way of not paying for it. I am a new member and this is my first claim.

Have not had a problem with them at all the whole time I’ve been with Car Shield. I have a 2012 KIA Sorento with 100,115 miles. KIA had to replace my motor so I had to record my mileage per the new motor.

Great protection for your car! I’ve been with CarShield for about two years. I’m very pleased with them. I’ve only had one claim that they did not approve but mostly everything else was covered. I would recommend them to a friend and the price is reasonable.

I was very pleased with Car Shield and would obtain coverage again. When your warranty runs out you need car shield because your car will break down. All mechanical things break down after time. Make the smart choice and get car shield.

I was calling to get a better experience of my coverage with Carshield. I was transferred and didn't get what I was looking for but got some kind of info that I needed. I think I may have asked where they may have misunderstood the issue.

I wanted to find out the status of my claim for my Chevy Trax at Hendrix Chevrolet. They gave me the information that I needed. I was able to follow up with the service center. It was all very helpful.

I drive a very reliable 11 year old Ford Fusion with only 45K miles on it. I decided to purchase the Carshield Diamond plan about 10 months ago. After 10 months and no problems, I thought that I was wasting money and a few days ago cancelled my plan. This afternoon I needed to go to the pharmacy and (you guessed it) my car wouldn't start. I called Carshield and restarted my policy. Next Monday, my car will be towed to the dealership and repaired under my plan. Thank you Carshield for being so accomodating, and thank you also to to your very helpful customer service staff for making this so easy.

I called because my August payment is late. I'm in between jobs and the Agent understood and schedule my late payment. Great customer service. I appreciate the understanding. CarShield is the best. I tell all my friends and family about the services and the product that I purchased all the ti.

Every question I ask was answer and information was give to me that I need to go forward in getting my car repaired. Today was my first time calling and my experience was great. Thank you for your help in a time of need.

Replaced at Ford Dealer and see could be covered but paid at pick up and then called CarShield. Told had to have prior authorization so will not pay. Not happy. Felt would pay and since they didn’t call I am screwed.

I called to check on my current claim. Customer service rep was able to assist me on that issues and updates me on them. They assure me that they will take care of me with the rental car being extended. I also got a update on my transmission.

I called to see if my DEF pump on my truck is covered, I talked to a young lady named Rachel was very kind and polite, but she was not sure white did the pump was or what it would be under, she tried her best, and even sent me information to look up myself, I still don’t know if the pump is covered or if I can even Rental car, if anybody can help me on this please call me at ** or **.

Great services. Best people to go to and always make sure that they satisfy their customers when I called. They always answer my questions correctly and make sure that I am satisfied and I really appreciate Car Shield and I think that they are the best number one to go with.

I was not sure if Car Shield would cover my radiator, but I called them and they stated that it was covered. The job was close to $700 dollars, but with Car Shield all I had to pay was the $100 dollar deductible. I highly recommend Car Shield if your Manufacturer's warranty has expired!

Overall good experience. Only issue is time it took for final approval (over a week) and not covering nuts and bolts which seems petty and cheap. My repair facility had to submit written estimate, wait for someone to review it, then told an inspector has to come out who did not show first time and then when approved was told do not cover nuts and bolts.

I call to see abt my account on 8/26/2021. I don’t know why she said what she put on my account when I have paid my money for my car just to give my money up free. I’m on a fix income. If something happens to my car what am I gonna do.

I was a little bit short this month and was able to schedule a double payment in the near future, but into next month, The representative with whom I spoke was extremely courteous and helpful in resolving my issue. Highly recommend CarShield to anyone who wants or needs automobile failure coverage.

Three times I had to call CarShield for them to send someone out to give me a jump. Someone came to help me right away.. I thought if I called them I would have had to pay for them out of pocket. I was surprised that I didn't have to. Whew!!!

Great customer service, with a great sense of urgency for the wants and needs of the customer. The Associate that answered my call was very friendly and helpful. She explained everything about my policy in a very clear and professional manner. My thanks to you Car Shield for all you do.

Bought warranty to protect my 2012 Ford Focus. In thinking about the annual cost, in just two years I would have paid half of the value of the vehicle. Since I sold my home in April 2021, I have been considering all The real costs to me of all the different Services I pay for now. Thelma.

Nigil provided amazing customer service, he was knowledgeable about the service, provided answers to my questions and provided a smooth transition related to coverage. I would recommend CarShield to friends and family as well. With customer service reps such as Nigil this writer believes the company will remain prosperous.

I called in to have the company email me a week before my auto payment will be withdrawn. This is to allow me to make sure the money is there when the auto payment kicks in. The representative said "ok, she'll set that up". End of conversation. I'm used to being on the phone with any representative that goes over everything for 10 to 15 minutes. This call was short, so I do hope I will be sent an email every month to remind me of my upcoming payment to the company. Sharon **

My experience with CarShield has been very so far am hoping you folks will pay for front suspension that is worn according to my repair shop. Please advise if you will pay for this repair.. Also will you pay for possible oil leak?

I called today to have my payment due date changed from the 28th of the month to the 30th. The customer representative was very professional and helpful with assisting me. The service I received was quick and to the point and I was not on hold for a very long time.

I needed to change the due date on my payments because of when I get my monthly check. The customer service rep was very kind patient and helpful. I would recommend CarShield to anyone. Car shield is well worth the money.

Cameron answered my call promptly, was polite, and basically listened, answered my questions, and sent me digital and hard-copy of my contract - and it all took about 2-3 minutes. This was a great experience. Cameron is a keeper and thanks for hiring him. I know customer service is a real expense for companies, but I can't tell you how my experience with a company's customer service department shapes whether I stay with a company long-term. I can only wish that all the companies I deal with for customer service were as good as Cameron was with me today!

To start my program car plan with CarShield, I am very impress on how everyone is professional and no problem in providing reviews and to answer your question. Plus the App is just as great. Yesterday, I call to update my miles and said before the call, I hope I can update without problems. It was very easy to make sure. I can see how CarShield is and will always be the best.

Very professional. Respectful courteous and polite. My car is good now but I am looking forward to working with CarShield. I need some work done so when I get time I'll give CarShield a call and put in a claim.

I had questions about my coverage and when that would be in effect. The person that helped me was very knowledgeable and polite. Very friendly and personable. Wait time was very quick and I have no complaints at this time.

I was called by one of your representatives about my payment not going through. I explained both my debit and credit card had been hacked and the bank was sending me replacements. I received my card and called you to update the information.... That's it!

Gold just added aluminum! To ensure that your coverage on your Toyota remains active and your vehicle is protected from high repair cost, please make a full payment of $109.99 (plus applicable fees). To make sure your vehicle won't be without coverage, please act now! Keep in mind; when your account is past due, you may be responsible for all repair costs that arise.

I spoke with two reps that gave above and beyond excellent customer service today. As I called to cancel my contract due to issues with claim dept to get this issue between the vendor and shop handling the repairs to my vehicle. Thank you Christina and Cindy.

The salesman clearly stated and it is in my notes that my second car with gold coverage would receive TWO oil changes per year. I was so amazed and he said good care of the car would be less likely to have trouble and cost CarShield more to fix something. That lie was the hook that caught me for when I called to ask where I should take it, I was told, "Oh no, regular maintenance is in you" (me). I am so disappointed and have been pimped by another car company that does the same for less but since I had you already I stayed.

My experience was Excellent. All my questions were properly answered in the way I wanted them to reply. This sounds like the warranty I want with CarShield. I would reckon this warranty to anybody that is looking for a warranty for maintenance on their Vehicle.

Very nice customer service person. Thank you for being kind and caring to me. I will let you know if and when I need to use my warranty how the services. Thank you again for your services. I really appreciate it.

I am a new customer. So far it has been a great experience. I decided on CarShield because we have Home Shield and it has been a great service. I can only hope that your Car Shield experience equally match your home service plan.

Very happy with Brandon And George the drive. One other lady help with my account number and she connected me the AAA. I want to thank you. My daughter didn't have to wait long. 45 min and George was there. He talk to her while she was riding. He also came up and talk to me after he drove the car in the driveway.

I've had occasion to contact customer care on several occasions. It's always a hassle! Errors are made. I've had to call back 3 separate times to get one issue resolved. It seems nothing I need is covered by CarShield. I'm not impressed!

Great Service! I would definitely recommend Car Shield to friends and family. Have other important Bills to take care of for now. But will most likely, will call back to reopen account. If I can get a good price if I reopen later on in the future.

I called to check on my contracts and how much I would pay for the gold and the aluminum packages. This company has treated me really good so far knock on wood. I just hope I don't have to use the warranty but I'm glad that I got it. I feel more secure now

My experience using Car Shield was awesome. From the customer service representative to the claims representative display professionalism and were very knowledgeable about Car Shield. Every time I call they were courteous and understanding of my situation and was guide me and help me get back on the road.

I had a positive experience with representative, Kayla **. She was very positive, pleasant and it did not take long to go through the process. The only thing I will say is it would save time if you notify us before calling you to have our mileage and VIN info. ready. I had my mileage ready just in case, but Kayla waited for me to find my VIN info. Maybe I should have known that, but it did not cross my mind that you would need it at that point. Not negative just a note.

Help me with payment arrangements during my hardship when I didn't want to lose my coverage on both my vehicles. The representative was knowledgeable of their product and what was available for me to assure I had complete coverage, instead of me losing a great plan.

I do NOT recommend Carshield!!! I have a Nissan Sentra with 94,000 miles the entire time I had I changed the oil and rotated the tires regularly. I got it inspected yearly, I did the 60,000 and 90,000 miles maintenance checks. I changed tires, brakes, engine fluids and transmission fluids every time it was recommended. In October at inspection they said the computer shows no problems at this time, the engine light is not on and it passes inspection, but when you start the car it’s kinda loud which “could be” an indication that the transmission is going bad. I ask how much would that cost and he said $5000. I said, "Well I don’t have $5000 to change a part the car and your computer doesn’t think is bad yet."

Samantha elevated my fears by giving me the straight skinny on what and how everything works with my policy. Absolutely wonderful to know that this kind of a company is protecting the everyday person from astronomical high cost of repairs.

I called to see if a check engine in cover and told her what it will take to fix. She said it is coved and how to have the shop to call to start a claim. Clam will be Monday I have the silver and there is a lot that is coved under under my plan.

I called in to get my account number and talked with an account rep. named Mason and he was able to look that up for me without difficulty. It was a simple request and Mason made it an even more simplistic. We were done quickly and he was ever so memorable with his wishing me a great day.

My monthly payments were caught in a fraud against my CC. Your agent assisted my in posting a new CC. We then were pleased to accept CarShield's offer of a six month advance payment program which was a great money saving program. THANKS.

No question. I just heard so much about Carshield and I got a good price and it sounds great so I'm very happy with it. Thank you guys, I spend hours doing other researching on other companies I was not happy but I got this letter in the mail so decide to give a try so it great. Thanks.

The customer service thus far has been outstanding. I've only had to use my coverage on 3 occasions and I was extremely satisfied. The price of Car Shield is worth it, because of the value and peace of mind. I have recommended Car Shield to Family, Friends, Associates and Co-workers.

The car show representative was very attentive and patiently listened to my concerns and was able to give me the correct and exact answers that I needed. He was very professional in every way and even submitted to my email address local companies that will qualify to take care of my automotive needs.

I had someone illegally go into my Checking account and had to get a new debit card to replace the old one. I did not contact Car Shield about the change. The operator was very pleasant and right to the point, problem was solved in no time.

I called to cancel the warranty for a vehicle I no longer have, and Nigel was a HOOT! I sure wish there were more people like him in this world! I didn't have an issue where I actually needed this coverage, but it was a comfort knowing that I had it. I will continue the coverage on my truck until it is no longer coverable.

My first time having to use CarShield. I called customer support to walk me thru the process. Melissa was fantastic. She took her time walked me thru everything, helped me find a couple of options in my area. Thank you Car Shield!

Markiesha was simply awesome. She convincingly talked me out of cancelling my contract, and instead brilliantly explained the merit in signing up for a new one for my new 2021 Chevrolet Equinox. She’s one of your greatest asset. She was calm, knowledgeable, and professional.

I didn’t have to use the service but the price and coverage were very affordable. I purchased a new vehicle and that’s the only reason I canceled my coverage. CarShield representative were very courteous and understanding during every call I ever made with them.

Everything was good and I thank you all. I’m happy to have Car Shield. It’s a very good thing to have on your car and I will tell anybody to get it. I do have others that going to get now they see that it works and what makes it so good you can take your car to the best shop and get whatever done that needs to be done, Thanks for everything.

When I received a late notice in the mail, I called Car Shield to find out why! All my payments were paid on time and in full. The girl I talked to was very calming and told me that it was just marketing material and that my account was current and she would put a note on my account to keep any more marketing material from being sent to me in the future.

I was impressed with the CarShield Rep willingness to promptly assist me with the claim. The Serviceman was too busy to call to start the claim process, so I called CarShiled and got a wonderful person who assisted me by calling the shop to started the process. Not feeling well about the Huge cost, it took my stress level right down. THAT WAS A BIG DEAL FOR ME. THANK YOU!!!! The claim was approved (1/2 the price) the same day, therefore I was able to drive my car out the same day. Thanks for great customer service. Continue to help others in time of a stressful situation. Blessings to all!!! 8/20/2021.

When I got into my car the dash said my ac was automatically turned off because my engine was overheated, but how could that be since the car hadn’t been driven in 14 hours, so you guys towed it to my dealership on Wednesday 8/19/21 and they called me on Thursday 8/20/21 and told me what was going on. They also found some other issue and they’re gonna fix that too. The representative from American Auto Shield told me that they reimburse for rental car, well that’s NOT TRUE because I just read the contract and it says there must be at least 4 hours of labor, well the total labor hours are 3.4 hours so even though I can’t drive my car until it gets repaired I have to have a car for work, and now I’m stuck paying a car rental that I can’t afford. When you advertise you should tell the world on your commercials that if the customer needs repairs until 4 labor you do not pay for a rental car.

Your service person that answered my call when my van started to have problems was Great. He was fast efficient and very kind. He (Hadyn) must be a very big asset to your company. This first experience with your insurance has started out very well. I will be more than happy to promote this insurance product If the rest of this claim proceeds as well as this initial contact with your customer service. Please thank Hadyn for his exemplary conduct and service to me in my time of need.

Was very professional and helpful in the matter. I appreciate their help and professionalism. Was happy to speak with Customer Service and help find and direct to the right area to help me in changing my information and to make sure my payment will be received at its right time.

I had been working on getting problem resolved when I noticed it on Saturday. When I spoke with Jesse, a representative of CarShield he immediately went above and beyond my problem and I ended 100% satisfied and problem was solved with benefits. I would highly recommend car shield!

The Representative was very helpful and extremely knowledgeable in answering my questions. She was very very polite with her conversation and showed much concern to me as a consumer. I rate Carshield a 100%. I would recommend car shield even though I hasn't had the opportunity to use it yet. Thank you Mrs **.

I live in New Jersey and this claim is only the second in four years that I have had. The service person who handled the call was very professional and explained the details of the process. I received the monies for the repairs in a timely fashion and will continue using Car Shield if needed.

Just a transfer from one vehicle to another after trading my 2012 for a 2015 Toyota RAV 4. The representative was friendly, helpful, and cooperative to answer my questions and explain the process of transfer and even the option to skip a payment when needed which I had forgotten about.

Really good customer service representative reliable service. Easy payment processing and informative representative. I recommend Car Shield to my family and friends. Great service and fast processing. Thanks car shield for being honest reliable and dependable. I think car shield is one of the top three party insurance companies.

I was/am upset about my contract and type. Hope we can come to a conclusion of how to fix this issue. Ms Leelah was extremely professional and very helpful. I want to thank her for just being really nice and not getting upset and really understanding my concerns.

I was undecided whether to renew our policy & spoke to Chloe a Car Shield representative who went out of her way to help ensure & confirm we had an Audi dealership who accepts Car Shield in order to diagnose & fix the car & her tenacity to help was the sole reason to renew our policy with Car Shield.

I telephoned today to cancel my subscription, not sure this was worthwhile for me to continue. The representative was very knowledgeable and helpful in making a decision to continue and offered some alternatives that enabled me to do so. Thank you for your help.

The tech was very polite and knew her job. I felt very comfortable explaining my situation to her and everything was taken care of. I am very pleased with his company and will let all my friends know about it.

I couldn't afford my payment on due date. CarShield worked with me to help. They didn't want to lose a loyal customer. The gentleman who was on the call was understanding and didn't want to see me go. I heard me out and got a great result.

This company has great customer service that is willing to help when you call. I like how they respect your views and answer your questions and if they don't know they will put you on hold to ask someone else for help to help you.

Just thank you to help me, about my information. I got my information. She was very help. Now I know what to do. I have every in my control, I want to thank you again, ok. Virginia Y **, I haven't use it yet, thank god, but I'm happy to be a member. Thank you.

My overall experience with my latest claim was very uncomfortable. For a month and a half I was very anxious, unsure of the final result. I was not informed or updated often enough to make me feel comfortable with the process. It was a stressful time despite having coverage.

Customer service was friendly, easy to understand, knowledgeable and patient when providing me the information I needed. I feel like I can use my policy when needed with much more confidence and understanding now after speaking with my customer service agent. Thank you!

Our 2015 Lincoln MKT SUV wouldn't start so we called Car Shield to have it towed to our local Ford Dealership - Ada Ford. Our vehicle was towed by Smitty's Towing from our driveway to Ada Ford in Ada, OK.

CarShield communicate and respond to my question about my van with no problem. I love carshield. I gave them the information about what happened with my vehicle and they were on it to tell me what to do and who to call with my ID number.

Of the 3 claims I had Car Shield only agreed to pay on one. I had $100 deductible but my out of pocket cost ended up being over $400 out of pocket because Car Shield would only pay for the cost of the faulty item and labor but refused to cover the cost of the mounting hardware. I canceled my account.

I’m disappointed in the service. It’s been 4 days and nothing. No call, no repair. You had no problem taking my money every month. But now I need the help and you're making me wait for god knows what. I’m at the point of posting how sad your company is.

My Jeep required service and I called Car Shield. My needed repair was covered by Car Shield and I’m back behind the wheel of my vehicle…I am extremely satisfied with Car Shield and will definitely recommend this service to my family and friends.

Very Professional and forthcoming with info on filing claim, how to go about it, and who to use for the repair. Spoke to a CSA earlier who was as proficient in automobile lingo and was of no help at all. After requesting to speak with someone who was more knowledgeable; she gave me the impression that she was incapable of doing that. Decided to call back and spoke with ISSA. Unfortunately He is not able to answer all the calls but, he should definitely be training others on how to handle the clients. People takes their cars seriously and it is one of the reasons CarShield has the clientele that it has. Really appreciate this CSA for answer my called. Very please with the info he provided in such a short period of time and his thoroughness.

She was very polite and knowledgeable. I needed a direct answer concerning warranty coverage and prices, I asked questions and she provided answers for me, that were satisfactory for me. Excellent Customer Service Skills. I would definitely recommend Car Shield Coverage.

The rep who assisted me was excellent. I had made several calls but did not get any assistance from anybody. Please caution all those who had attended me. I am very satisfied with the last representative who serviced me. I will still come back to you when my car gets older.

So far so good. I have not had anything go wrong with the car so we will see, but so far they have been really professional and nice. I updated the mileage on my car and it was easy and quick. They gave me all the information I needed.

I am going to tell everybody that they need Carshield's coverage for their vehicles because Carshield's is the best way to go. Fast service, dependable and on time, thank you Carshield for being a reliable company. You are the best. I am going to be with your company in the future. I thank you again.

I'm a first time user and received patient, clear answers regarding my needs and then made an appt for AC repair early next week. Your representative did a terrific job and she should be commended. I am so far a very satisfied customer.

Very good company and valuable for those out there that have a hard time affording car repairs. In these times of hardship and despair, this is an awesome way to help any one person save money and not stress out with this crazy pandemic going on in the world.

Added a second vehicle to CarShield warranty. Representative was very nice. Reviewed my plan and answered my questions. Price is good for the coverage for vehicle. Auto rental and road side assistance is included. Keep receipts if doing the work yourself. Do not need to have dealership change oil.

After two months of service. I had an A/C coolant leak. So I took to the dealership and gave them my CarShield information and everything was taken care of the next day. I am very satisfied and grateful to come across Carshield.

I look forward to CarShield serving my every auto need. My prayers are stronger. I like the Mr. Biggs commercial and Ice cube. I can rest assure knowing that if I break down on the road I can call car shield to tow me and my vehicle.

CarShield has guided me to get my car fixed, In the greatest manner possible. They are kind and well mannered. My car needs a transmission and a thermostat amongst other things. I would definitely recommend them to other customers. I love the fact that they work with you under rough conditions. My car is my life. I live my car dearly, she is my baby...lol...and I'm so grateful to have her.

I am not happy with Autoshield/Carshield. You guys take y'all time on fixing vehicles and y'all don't honor y'all contract. My car was at the repair place for almost a month for y'all to tell me that I have to pay out of pocket more than my 100$ deductible. This is my last month with you all and I wouldn't recommend y'all to nobody. Thanks for nothing. Don't tell y'all contract holders to take their vehicle to any repair shop if y'all are not going honor the contract and they have to pay more than the deductible.

Very friendly and helpful. Cheerful when answer the phone. Made me feel comfortable in my request. I feel comfortable in calling. If I need to call for a question about my policy the Ladies I talk to had a very nice tone of voice.

As a new customer I am satisfied so far with CarShield customer service. As a retired customer I hope this policy will work for me. I selected car shield because of the TV ad by Ice-T. This is all that I can say about this service at this time.

Upset with claims procedure which needs an inspector for verification (2-3) days out. Need for additional pictures that are virtual duplicates of what the inspector submitted!! Inconvenience of loss of vehicle, involving re-inspections, approval, parts ordering, and fitting into scheduling for work to finally get done!!!!

As a fiduciary financial advisor I would recommend you AVOID this company at all costs. Typical insurance company. My clients will not fall for this scam. Fancy marketing is all this place is. 3 weeks, no response. Rope a dope. Don’t be a dope like me even though I was smart enough to get an extended warranty on a vehicle I love and take such good care of. I will be suing.

My old credit card was expired and I needed to update their system with new credit card information for future billing cycles so I would not have an interruption to my service. The person I talked to was very helpful and reminded me of the phone app that I could use to see my coverage.

Very nice, sufficient and helpful. She helped me get my car towed after having to call back. Somehow my tow request wasn’t in the system and she did what she had to do to correct someone else’s mistake. I didn’t make a big deal because I am satisfied with the overall service.

A very long drawn out process. A lot of repair places don't accept it and waiting for a reply to authorize repairs takes a long time. REPAIR places say they are difficult to work with. Not many options here. Disappointing experience.

I found the Customer Representative that I spoke with to be very professional in all aspects of our conversation. I am confident that my experiences going forward with CarShield will be getting nothing less than quality service. I am certainly looking forward to a most favorable customer relationship.

2006 DTS CADILLAC. I always have trouble with CarShield honoring my contract. I have to always talk to 2 or 3 people, and have the dealership to call also before I get any results. I hope other clients don't have the same trouble. Thank you.

I ordered CarShield after seeing an ad on TV. The salesperson who helped me was very friendly and knowledgeable. The paperwork arrived by email shortly thereafter. I had the plan for a little over a year without problems. I then called to cancel the plan when I got a new car. Again, everything went very smoothly. However, I have not "tested" Car Shield for the most important part, which is how they handle claims. Hopefully, it is as easy and as delightful as signing up and canceling!

This has been a very financially stressful time for me. I am recently returned to work from being on disability. I was very pleased with the understanding of my representative during this time of high stress and need. I was able to make a payment arrangement. I will make payment on 8/31/21.

The Customer Service Rep did an excellent job with my call. His name was Carl. He was patient, specific about what he needed and extremely helpful. I would publicly recommend CarShield to my friends and relatives. My experience with CarShield was a memorable one.

I did not know of the 250 mile, 40 day waiting period (which helped my CarShield payment guarantee). Also, I was not aware of the exact method & date of my payment schedule. Representatives were very courteous and knowledgeable. I had only been aware of the 20 day, 500 mile waiting period.

It was a fast & easy process. Seems like this will be very helpful with everything so expensive these days.. The lady was very helpful & nice. I got some much needed discounts. I will recommend this to my friends & family. Thank you, Janice Sue **.

When I called to cancel my plan they said I would get a refund and would stop further payments. They never gave refund and charged me again! Do not sign up with this company! They are the worst! No one that you speak with on the phone can help you and you need to keep calling back. Horrible company!

They kept me up to date on every aspect of my claim. All positive communication and would highly recommend them for a car warranty. Have used them several times with both of my cars. My mechanic had a positive experience with them as well. Highly recommend.

Not very responsive to the repair of my car. Can't get in touch with American CarShield people handling my case. Never call me back or answer my emails or messages. Please give me a call so I can get my car out of the shop.

Struggled with both repair shop and CarShield for a week and a half to get repairs done. Then told a different amount owed. Car shield would not help with answering questions why. When they have on recording the amount I agreed to. Then the lady hung up on me when I told her I was not happy.

Cooperative! Professional! Thank you for a satisfying experience through the entire event with my car's unexpected big mechanical failure. Of course, I depend on my car every day. I didn't expect total cooperation; but, I got it! I will recommend to friends, for sure! Thanks, again!

I called just to find out what amount was paid to the dealership that fixed my A/C. The information was not available at the time I called so I will try again. Glad I had CarShield so now I have cold air again!

Customer Service Rep Natalie is a great representative for your company. She listens, emphasizes and works with the customer in all ways possible to keep the customers from leaving for another service and ensures why Carshield is better than Endurance, and other car services that are trying to top Carshield. It is representatives like Natalie that makes customers come back to stay.

I have had my coverage for over a year. I have never needed to use it until recently. My water pump failed and found out that the gasket also needed to be replaced and a bolt. It appears since the bolt failed first and caused the gasket to fail, even though the gasket is covered, since the bolt happened first it is not covered. So I was out of pocket $1800. At least the water pump was covered. The AC then had an issue. I was told that Carshield would only pay for a part to be sent in and that to use the dealer part, I would have to pay the difference. Also they would not pay for all the labor. I would have to pay the difference to have the part installed.

I got denied service but was offered a discount. The lady on the phone was very helpful and accommodating. I think they need to rewrite the rules to include engine bolts. As far as I am concerned they are part of the engine. I would like someone to explain to me why they wouldn't cover bolts on covered items.

Very satisfied. I sold my truck and bought a new one so I needed to cancel my order. When my warranty runs out I will be contacting you again to get an new warranty. We all hope that we will not need to use the warranty but it is nice to know that it is there in case we need it.

When I went to Gray Dodge in Stroudsburg, Pa. There were posters stating that they don't accept CarShield. I ask them why and they said they had a bad experience. I must say your customer service is top notch.

The lady who served me was very personal and really took care of all my needs. Thank you for the wonderful service that I received. Was really satisfied with the service that I received. Will definitely recommend to my friends to get CarShield themselves.

The guy has no idea what he talking about. Africa parts for my car then trying to force you to put mileage and I’m telling him I’m grieving and watching my mom. No respect to understand people. I told him, "Can I get a call in 4 months when I’m better? I can drive to 3,890 miles and back no issues but can’t do it right now." They very pushy to take your money and make your drive when right now it’s not the time. Told him to call me back in 4 months np to do miles on car. I don’t need you guys. I have money for customizing my car so stop with trying to make someone feel bad if they don’t take your coverage. They will be screwed. No thank you.

CarShield associates have been very helpful in facilitating my needs for my car to be examined at the Kia shop. Thanks again. I just need to find out how I go about renting a vehicle while my car is in the shop.

Was just a question, asked if my coverage gets a upgrade or reduced price in coverage for having a new 0 mile motor installed on my truck at my own expense since it gave up the ghost before it met minimum requirements for coverage.

Didn't realize the wrong bank information was being used to process my payment. Customer service rep was very helpful. And resolved my issue quickly. Answered all and any questions I had. Appreciate being able to speak with a live person.

This lady needs recognition for how she handles her or rather “Your Clients.” She saved my day and this entire experience of my claim she did what no other employee did or cared to do. She needs a promotion or something honestly. Simply because every other employee I spoke to was of no help AT ALL! She made my day and I will continue my payment for service because of Mary. Thank You Mary!

Just want to say that I'm very satisfied for the service I received from CarShield for the time that I had it. I had to cancel my contract because I trade in the vehicle however I will contact them in the future to sign up again when I need it.

I could not locate my membership information and the representative was extremely helpful. She agreed to email the information to me. She also said she would mail me a copy of my contract and policy so I might know what is covered.

I would like to thank the representative who helped me out CarShield. I must have understood wrong but I was under the assumption that I would purchase the warranty the following month. They were very kind and refunded me my money. Thank you.

Our car was in the shop over 3 weeks before approval was given costing us over $300 for a car rental the 1st 2 weeks. We were without a car for over a week because nobody contacted us for records of our car service records. Had I not initiated a call to CarShield for a status update we would, I'm sure, still be stranded. As it was, we only received $111 rental refund. Very unhappy. The rates we were charged were set up by your company. Mayre **

THIS Rep knew what she was doing...unlike the rep I spoke to 7 or 8 days ago re. a compromised CC. It's a shame it took TWO calls to get it right. 1st rep told me it was taken care of but obviously was not.

I called today to update information on my vehicle under coverage, the agent quickly updated my information and resolved my questions, very simple to do and I was not hold forever like many other companies I call now. I would recommend CarShield!

Great customer service. Thank you for taking the time explaining my contract. Cynthia was very professional and polite. I’d highly recommend CarShield to the rest of my family. Thank you again. For helping me with this issue my car has been sitting at Hyundai since April and I’m frustrated that I have no claim open till this date. I appreciate your wonderful service in helping me understand my contract.

The ONLY place I've used this card in the past year is with CarShield. Want your company to that someone tried to use my card at a Best Buy but was going over the card limit so transaction so made made.

I was informed that coverage was Shield did not cover Toyotas. Endurance was trying to get me to give my business to them. When I contacted your company I was told about what was covered. ENDURANCE are liars. They were giving CarShield a bad name.

I spoke with an associate concerning my contract. I am very pleased with the service received and the associate's knowledge of the product and courtesy. I asked questions to guide me through having my vehicle services. I have a greater understanding of my policy and any expenses that is my responsibility.

I only made a phone call to inquire about service. The person I spoke to was very kind, polite, and helpful. At some point and time, I will have to take my vehicle in for service. I'm just trying to work out the details of getting a ride from the dealership back home.

Extremely slow and unresponsive service. Made myriads of calls to follow up on my service center repair, however, my efforts were in vain as almost all the staff, except for one supervisor, was unresponsive to the urgency of the situation.

I had a very good experience. I have no complaints. I would recommend Car Shield to all my friends who have a car. They really have your back when you have any car problems. For me that's a very good thing.

This is the first experience I have had with CarShield and I am hoping for a great time. This is my first time I have bought after market coverage and I see the Ads so often, I thought I would try it and after talking to your agent I think I made a good choice.

Work was done fast. The job was done right away. I didn't have to wait weeks to get my car back. The Customer Services was right on point. I didn't have to keep asking questions regarding how long it will take before my car is ready.

I changed my account and debit card recently and was checking if the right information was recorded in your records. I was pleased with the agent with whom I talked and my questions were answered quickly and I rated it a 5.

Inquiring about letter sent from Carshield. Questions were answered. Letter sent in error. Requesting correct in last name from ** to **. Have not utilized account for any repairs as yet on both vehicles covered by plans for our vehicles.

I asked were my air struts covered on my car. The representative was so RESPECTFUL and answered my questions and I would refer other people that I know to get CarShield and how helpful they are and they are there when you need them.

My back window control started smoking. I couldn't get through to my primary insurance company. I called CarShield and they got my car towed and to the shop within minutes... Thanks again CarShield. This happened Thursday morning and I'm just now getting through to my insurance company and still no help or luck dealing with them. Time to switch auto insurance.

My battery was dead, I call CarShield. I was told someone would reach out to me in about 10 minutes. After 35 minutes I heard nothing, I called back and was told ..They are working on it ..But, the dispatchers were handling people on major roadways and because I was in a parking lot, I was not high priority. I waited another 40 mins, called back .. No one had been sent .. By this time my spouse got home and came and jumped my car ... I'm going to cancel this plan [have my bank stop any withdrawal from CarShield] and go with another company.. CarShield is famous for not paying customer claims as well ..I'm done with this scam of a company.

I called regarding my BMW X3 for issues. The customer service representative provided prompt and courteous assistance. I hope the problem gets resolved soon. The inspector has not been out to look at the vehicle. I would love to give great recommendation in the future.

I was contacted by phone as I was promised a lower monthly rate after a disappointing settlement in June 1921. I was charged $129.99 after I was promised a lower amount. I need the $129.99 taken off of my credit card and the new rate $59.99. Lela was my contact.

I was so very pleased with how fast my car was serviced after calling in my claim for the repair of motor mounts fixed. I was so amazed with how fast the process took. I have recommended CarShield to my friends and they are pleased also. Thank you CarShield.

It was a GREAT experience! Among the best of the best! Very easy to understand! Friendly, kind, smart, thoughtful, I ended up with everything I need and will ever need to keep my car for a very, very long time!

I brought my car I had a towed to 112 Messenger Chevrolet and it's sad and the dealership for 5 days and they told me the car only needed a battery. I did research on my technician for 50 years and I'm still a technician in Florida at this time and I turned around and told him that I have an outside warranty company. I told him it was Car Shield and they never connected with car shield because they couldn't verify the concern or I didn't have no DDC codes and with a battery nobody covers the battery so the car is at and I instructed them to change the battery, change your crankshaft sensor which was bad and do a fuel pressure check coz I wanted to see what the readings were. They did what I asked.

Agreed approved amount on ** $335.84 was not paid, WHY Amount was agreed with the repair facility and I agreed on Out of Pocket amount. I spoke with Supervisor Claims Margrita She promised to contact the Adjuster and come back to. Still waiting ????

Car need a check-up, mechancial issues. Routine check-up on front wheel drive pulling with part not up to par. Check suppression system and motor needed a routine check up. Oral check-up for break down on vehicle that cause too many problem for driving condition.

The representative was helpful in helping me to get my bill paid. I noticed my bill had not been paid, so I called to see what the problem was. I had forgotten that my Credit Union had to cancel my card on file because it had been tampered with. So I had to replace it with another one. She said it had declined the one on file.

The reason why I left was because after reading the reviews on BBB, I thought if anything happened to my truck I would have to fight for them to pay. I was hesitant to sign up originally but this was a smart idea to leave

Car Shield covered all but $100.00 on a $1400.00 radio repair. I also took it to my Cadillac dealer of choice. I highly recommend if your car is out of warranty to get Car Shield. They are just what the doctor ordered.

Professional and Courteous: I was very please in the manner my call was initially received. And transferred to the proper department and personnel to handle my concerns and needs. Like was my funds to activate the warranty properly received, and my policy activated, what is the life expectancy going to be? As well as the payments dates, providing you with my checking routing number and account number. Plus requested a written document showing what coverages that are authorized. These things were handle and answered fully. I'm well pleased..

Excellent so far. Started rocky but ended up right. The policy is well worth it and I will recommend Car Shield to anyone I meet. I am even trying to get my daughter and grand daughter to sign up. I think your agents are excellent and very knowledgeable. Very polite and courteous.

Both of the gentleman that I spoke with were very helpful. They were courteous, informed, trying very hard to work out all of what might be the best package available for me. I’m happy you’re looking out for me and my family and maybe I can get your service. I’ll keep you posted. Thank you.

Had question about coverage, Rep was very pleasant and knowledgeable. Though my needs were not covered the rep explained in detail the reason why. I would have liked the service to be covered but did understand for age of car I was offered a reasonable service. I have coverage on another vehicle and a service I needed recently was covered and I was pleased with the ease of the process.

No complaints, whatsoever. Payment person was especially helpful and friendly. Extremely professional and pleasant. It was a pleasure working with her to resolve and update the payment information. Looking forward to utilizing the service and reaping the benefits of the coverage. Nothing more to say here.

The young lady was super nice in helping me with submitting a new form of payment. The monthly payment I submitted had expired so I changed it to a Bank account. Again the young lady that help me was very nice. She was doing her job but it was the way she was doing it

I was well pleased with the professionalism and altruistic service presented, hopefully as our relationship grows we can experience greater opportunities. Thanks for your favored response. Though I had doubts as to my need of your services at this time, your agent was able to enlighten me to your guaranteed commitment and satisfaction with any furète needs that might develop. A 500 added miles prerequisite miles and a deductible that’s reasonable sure captures one attention and amicability

Didn't use it because it was too complicated for small fix! I will save for major problem use! I called Car Shield before I left home to report I may be using your business! The bill was just $158.98 and I have $100.00 deductible so I chose not to go through the hassle!

They handled everything in a timely manner. They did not waste my time on things that do not matter.. I was back on the road in no time. They did what they said they would do. I was pleasantly surprised. I would recommend them to anyone.

CarShield is a very professional company. They understood my needs and concerns. They quickly assisted with my auto repairs. They quickly analyzed the dealership invoice and checked each repair item and returned the dealership representative's call to authorize the payment. Thank you CarShield for your support.

Checking to see if my waiting period was over and if I could file a claim. My mileage hasn't reached 500 miles yet. So I couldn't file yet. But they did lower my monthly payment. So that was very nice of them to do that for me.

The start of my notifying you was a nightmare. Parts not ordered then when I told the service rep that the mechanic would get the piece the department that Nb orders told my mechanic they were sending this was Monday after I spoke to them and said above. On Tuesday when I call the mechanic he still was waiting for product !!! that I told you send him he was to get. He Left for vacation today but after much stress and calling your reps I final spoke to a rep I believe Carlos? That figured the problem out, gave me what I should pay and was calling him back!!!

I was pleased with the response from the agent who assisted me. Very professional and sympathetic to my needs. The car dealership will contact Carshield in order to complete the task of repairing my vehicle. And to set up a car rental while my car is being repaired

To: Car Shield, Customer Service,

Professional and accurate with great attention to detail and concern for my needs. I am clear that buying a used car and then having this coverage is perfect and saves money and provides peace of mind. I will continue to be a customer and take advantage of the great program and coverages.

My experience with the company that I had taken my vehicle to. Great in detail with the repair information, explained every repair totally to me. Car Shield was excellent, customer service, claims and also the sincere help that was given to me. They understood all of my questions. Great Job

All questions were answered and I purchased after exploring other companies and prices. This seemed the best by far. The lady was extremely helpful and explained everything. Great experience. I would recommend this company to others. Hope I never have to use it.

In September of 2020, My 2013 GMC Acadia experienced a issue with the alternator going bad which was covered under Car Shield warranty. Long story short the part was a bad part that car shield vendor's provided the repair shop (the dealer). It was supposed to be warranted. So fast forward currently car shield is refusing to pay for the labor for replacing the warranted alternator. My car has been fixed sitting at the shop for over two weeks but can't get it because they playing games with paying the shop for the labor. I had to pay for the labor myself in order to get my car/truck back which was almost $1,000. Just terrible run from this company. The biggest rip off ever. DO NOT EVER GET A CONTACT WITH THEM PLEASE!!!!

I called today to have my policy with Carshield cancelled. Customer service personnel were very helpful and courteous. I cancelled the policy because we purchased a new vehicle but if needed be, I will insure with them in the future again.

The employees are always so energetic, happy, and helpful! I would recommend Car Shield to all my friends and family. I’m happy I made the decision to give Car Shield a try. They are easy to get in touch with, and get you the best price!

CarShield provided a very fast and efficient service. Nobody initially wants any surprises especially when their vehicle breaks down. Car-shield has provided for me a sense of security and well-being. Thanks-again! CARSHIELD. *The Diamond Coverage covers main internal parts to include components with the engine and transmission.