CarShield Reviews

I called on Sat July 17. I just wanted information on plan coverage and costs. The representative who I spoke to was using very high pressure selling tactics. Several times I tried to end the call with no success. I decided to accept the plan so that the call could be ended.

Grant was caring and nice. He waited for me to write things down and for me to get payment card and for me to get pen and paper and Vin number and all other info. Thank you for your kindness Grant. It was greatly appreciated and I thank you again for your help and everything.

I wish that my service plan covered more items so that I wouldn't have to come out of pocket so much. It was a bit of a hassle between the body shop and Car Shield. I think that if a part has other parts inside of it those should also be cover by carshield.

My experience with the representative was outstanding, and she was very professional. I would highly recommend Car Shield to my family and friends. If you are looking for a great auto protection plan please consider car shield as your first choice.

I had questions regarding my coverage on my truck. How to go about obtaining service from your company. Everyone there has been helpful and kind. Especially being a female and not knowing about vehicles. I hope my first experience with your company is good.

Very pleasant conversation with the gentleman that took my call. He was very helpful and very polite. He put me at ease right away. He let me know that he was very knowledgeable about Car Shield and about my contract and the fact that I already had car shield as I never received my contract from car shield and I had forgotten that I already made a payment to this company.

Customer service has been very helpful and fast. If they don't know something they will find the answer and then get back with you. I think that Car Shield is an extremely good value with great customer service. I highly recommend them to anyone.

Had a flat tire so they sent a tow truck to change it but due to our vehicle being without a jack towed it to the nearest Les Schwab and they ended up putting four new tires on in the morning because of it being destroyed. All steps of the process went excellent and made me thankful that we have our policies with Car Shield!!

Very pleased with your product. Will tell all my friends about your fast service and professionalism. The person who helped was very helpful and explained how your product worked. I try to keep up with with the different services on my vehicle. You were there when I needed you. I am one satisfied customer.

I have been with you guys for a couple of years. I really enjoy the service you provide and I look forward bring it on my next vehicle with you. I hope you all have a wonderful year. I will be bringing on about three more vehicles. You guys have the best warranty I have ever seen. One is a 1986 Chevy pick up, in Great condition, very low milesm 65,000 original miles and the other one is a Volkswagen 2018 with 32,000 miles then I have a 2010 Corvette convertible with 1900 miles on it original.

The technicians did an excellent job. The representative for Car Shield was very professional and did a great keeping me the loop throughout the entire process. A shoot out to the adjuster who call several times to ensure I was taken care of.

Worst consumer experience I’ve ever had. I’m canceling my membership and demanding a full refund. No one in my circle of influence will ever into a contract with you. You ran me in circles and got us nowhere. An exasperated, retired customer service exec!

Great. 10 Stars. Excellent. Will use Car Shield and highly recommendable. Keep up the great work. I was and felt safe that I had car shield. I tell everyone that I'm cover under car shield. I'm always telling someone that they need car shield.

What a great experience. Customer service was excellent. Appreciate everything you guys do for me. The customer service rep helped me out a whole lot today. I thought I was gonna have to drop my policy but she gave me a gracious discount.

Issues with my RPM & brakes. My RPM went to 2 and 3 RPM and kept jerking when trying to shift to the next gear with no warnings. Dropped back to 1 RPM and jerked really bad. My brakes went straight to the floor with no warnings also. I was able to find a place to take my vehicles and now I am waiting on a rental car to get around.

Help for rent my car was very good and the information how many days, she call the enterprise for me so I was very happy with that and Enterprise call me and I will there to get my car. Thank you. Thank you....

I had an AC issue... Went straight to the Acura dealership.... They diagnose the issue and 2 days later Car shield wrapped it up.. Paid my 100 deductible. No questions asked. I had my car back! Fresh AC for these upcoming summer days!

Everything was taken care of timely and adequately. Once I gave my information to the dealership, they handled everything from that point on. I would recommend your service to my friends and family. Thank you all for such great and expedited services.

In my circle of friends and Family those that need coverage already have it, as I was recommended by a Sister which heard of Car Shield from her church, many of the Patriots have your coverage for their vehicles, and have spoken highly of your coverage. Have had no issues whatsoever. Thank you.

Excellent experience. Good customer representative. Tried hard to please me. I was happy to listen to the offer. It was a good conversation. Eager to purchase the vehicle. It is a very good day. Thanks for this experience. I love the credit union. Thank the LORD Our GOD. FOR THIS DAY.

The young lady did a very good job of going over everything as well as explaining things. I had a few questions, like the amount of time before the coverage starts and specific parts that are covered. She was very attentive to the questions as well as knowledgeable.

Fast, friendly service. The representative was polite and very helpful. We moved and the automatic payment was not made. When I received the email notification I made a call to customer service, changed the address and changed the payment account. Thanks.

CarShield currently doesn't allow one account to have multiple vehicles. The MEPCO system will only allow a single email address that can only be used with one account. So if you have multiple vehicles, you need to have multiple email addresses, which is just ridiculous. A change needs to be made in either CarShield to allow multiple vehicles per account OR in MEPCO to allow one email address to be associated with multiple accounts. Chrysanthi provided world-class service! You can be proud of her!!!

Getting my claim processed faster helping me get my car worked on and understanding my explanation in why the first shop was not granted the claim to work on the car. The whole conversation went well and a sense of peace was established.

I do not usually have issues with CarShield. This last go-round, however, I did encounter some issues (first being technical as they could not locate my account - which caused quite a bit of irritation on my end) and second being timing of inspection. Beyond the belated inspection which then resulted in the dealership having my car for two weeks, any time I did have to speak with a representative, they were very patient and kind. They explained why inspections would take longer - which eased some concern, but not much. All in all, CarShield has still been very great and usually (outside of my deductible) cover most of any costly repairs. I am pleased with the services provided.

I spent the better part of an hour trying to get my car towed only to find out my problem was not covered. The associates had no clue that older policies fall under the united car care umbrella so most of my time was spent listening to people tell me I didn't have an account.

I have had a very traumatic experience working with CarShield/Auto Shield! First of I was congratulated on being a Hero serving and working during the Covid and really appreciated. I got a discount for Heroes. Because of me working as a Health Care provider. And the sales pitch was extraordinary! I even placed 2 vehicles on the warranty. I must tell everyone that it took me a month to even begin to write this review because I am unmotivated and depressed because of the circumstances of life during the Covid period. So dealing 3 months with a nonsense rude company didn’t help my situation. Because my car is still in the shop for 3 months! I thought having a plan like this was to have my back when I needed them. But I was let down. Being a Nurse has been draining mentally, physically, emotionally, and spiritually. I was sold a Lemon of a warranty. I had no one to have my back when I needed help!

I recently went to Car Shield for the repair of my passenger rear window. I have not been able to use it for the last 5 months. I called in and take to a representative before taking it to the Valley BMW store in Fayetteville, NC. I was told that it was declined because my policy covered the motor, but not the regulator. Which in my opinion was stupid, because they are connected and one, does not work without the other. Moreover, I felt that I was not getting my money worth and there was no help for me.

Excellent. Always great service. The staff was very professional. I would always come to Car Shield for service and I would recommend people I know to car shield including my family. Service is right on point. Car shield should be rated more than it should be 100.

Very helpful and easy to speak with. Fixed my issue very promptly. Asked and verified all my information quickly because the way she asked was great and I appreciate my whole phone call. I've never experienced such a easy phone call from a customer service representative and it great.

My experience with the associate that help me was absolutely great. Within minutes the issue was resolved and I could move forward with my day. Appreciate her help very much and most of all she was very polite to speak with. Great customer service skills. Keep up the good work.

Once I joined CarShield I was very happy how they handled everything for me and made sure I was able to get the coverage that I needed as well as making sure that my vehicle will stay on the road. Thank you car shield.

Very courteous representative. Help out with all my questions. Would recommend to friends and family. If I hadn't been in contract with another company would've stuck with them, but if you're looking to save money this is the way to go.

Very understanding and helpful with our needs. Once the representative got to the bottom of the issues between the bank and Car Shield, the representative was able to work out what happened with our payment and made the appropriate corrections.

Dissatisfied all around...waste of money every month then you have a deductible or part not covered. Will not recommend to anyone. And now I am trying to submit my form and they make me have a certain amount of words. What in the heck is wrong with this company. Spend more time on fixing coverage on vehicles.

I paid CarShield $135 a month for more than 3 years and NEVER had a claim so in all honesty I can not truly evaluate them. I will say that I did leave my policy with a repair facility and they lost it, it took me over 3 months to get another copy of the policy from Car Shield.

The representative was very helpful. Experience and understanding. She was very experienced in what she was doing. She was very helpful to me to understand clearly watch my policy was to the best of my knowledge I. Her name was Jean.

The most helpful people. Caring and concerned about my well being. Explained all aspects and characteristics of the claim and the fact that the oil sample is necessary to make sure all things are on the up and up...love it!!!

I have used my coverage twice and the amounts that the dealership quoted me, I was glad I had Car Shield. I've recommended this service to my friends and they purchase Car Shield, a new transmission was installed on their vehicle.

Although I was already under contract with CARSHIELD, I received a letter that stated I had not activated my vehicle service contract. The rep, Gayla, assured me that I was. She said these letters are sent out, but in my case, it was not necessary.

I called and they directed me quickly and effectively. Always very helpful. Every time I call the people are so friendly and if they can't help me they put me thru to someone who can or they go above and beyond to get my questions answered.

I'm feeling like do I need to be paying for the warranty at all? Is the coverage worth paying for or is it a ruse to take my $$ for free? It's vague and shrouded in ambiguity! I need some answers on what my coverage is for!

Received a letter stating that my account had not been activated. I have been with Carshield for almost two years now so did not understand the letter. Customer Service Rep was friendly and very helpful and clarified. The issue was resolved.

Carshield is a waste of money, they are VERY SLOW at processing anything, all you get is run around after run around with them, and the Commercial they have IS A JOKE, they don't stand by their product at all, I'M SO GLAD I DIDN'T CHOOSE THEM.

Kelly was kind, helpful, talk to me while I waited on a answer. Love the customer service from CarShield representatives. Been with them for about two years. They work with you. Claims are very easy to do. Never had any issues.

I heard bad feedback on the company, so I was concerned and wanted to cancel. The lady I talked to was very good at changing my mind... So I am going to stay longer. I sincerely hope this company stands behind what they say.

The representative that I spoke to was very polite and professional. However, I think that you are charging me too much. Can you lower the cost of my coverage for me? Thank you. ** Please update my address and phone number. Thanks.

So far this may be the 2nd or 3rd time I have needed to use the insurance. Appreciate it. Immensely. I would like to see more covered items added though. The thermostat components and additional brake components would be helpful.

The car needs jumping off but it cut back off. It been in the shop twice for this problem and doing the same thing. This time I will not take it back to Goodyear because they didn't do something right and cause me hardship.

Jessica, was great. She knew what I wanted and made it happen. She is the reason why I added another coverage to another one of my cars. She should be commended with a bonus and or performance base award Thank you Jessica.

I had a good experience during the sign up. Carshield customer service associates were courteous and very helpful. They walked me through the entire process and answered every question and concern I had. I had heard Car Shield was the best auto warranty company.

Good experience and good service is what I'm looking for! I have not had really good coverage experience on my previous Automobile. I hope Car Shield will be a better extended warranty Company than my previous. I just want to be a satisfied customer. That is my #1 priority. I had a brake problem that never got solved with my warranty. I ended up bringing my car to my local mechanic and changed the rotors and put new brake pads and solved my problem. The dealer had cut the rotors too much when they shouldn't have to start with. The car only had 16,000 miles on it when I purchased it.

I called to inquire if some service work was covered. The representative was very helpful and answered my question quickly. I was given the information I needed to provide the the dealership. They gave me my contract number and the phone number the service provider needed to call. I received a call from the dealership they called and was given approval to complete the work. They were able to order the part and are waiting to complete the work.

Worked hard. Made me keep my CarShield. Phenomenal worker. Very dedicated to the person's job. Helped me by lowering my rate and extending the day for me to pay my bill this month. Helped me out so much. I appreciate it.

Thanks to all I talked to, You answered all my questions and gave me the information I needed to complete my request to cancel my coverage. You're nice friendly people willing to help me. Hopefully I will return in the future, Thank you for good service. Rosemary **

Took too long to get to a CS rep. System not user friendly and took a while to be forwarded to a representative. It should be a faster process. Didn't like how I had to find different prompts to get a CS rep.

There should more coverage for the value, each month, my coverage only cover eng, tran, 4X4, drive axle, water pump, what to the AC, that all I got right now. I got nothing more to say here ladies and gents!

Customer service was outstanding. They ensured all of my needs were met before disconnected. This is second time I have had to use them and they have been outstanding each time. The coverage that is offered is great for the monthly fee that is charged.

Just needed to make a correction. My son's name should have been the primary person with me is secondary. They made the correction immediately and with no hassle whatsoever. The individual I talked to was very helpful, and competent. I was very satisfied with the assistance I received.

I have lost my contract policy and then received an email from you. I have responded back twice so PLEASE CALL ME ASAP. No response!!! I am traveling across country and NEED a call so I have info if I break down.

Spoke to several people to get the part ordered. The service station called them, they told him they'd call back but didn't and still haven't even after I called and gave them the phone number. I NEED a compressor for my air conditioner, it's very hot and humid here, in the 100's, they need to do their JOBS!!!!

Called to find out if my 2008 Infiniti m35 front suspension is covered under the warranty. And the Representative was very professional. And caring. She also was willing to help me with any other problem and she also told me what my auto warranty covered.

Waited three hours for tow truck, Transmission is not working properly,, had to wait in the rain. Was satisfied with; your promptness, but not satisfied with the towing company for taking the amount of time that they did when they had said only one hour.

Customer service rep was polite, friendly, and helpful. I sold my car and had to let Car Shield go. I am riding with friends and family right now as I am getting too old to drive by myself. Rep was courteous and wished me well when I told her I could not cover another car because I now don't own one.

First off, I rarely complain. They would not cover a power train issue even though my expired manufacturer PT warranty would have. I was told it would when I bought it. $2000 in CS fees and I was denied!

My vehicle issue was unable to be resolved by the dealer but CarShield was very helpful. They answered all my questions. The dealer however was not very helpful and wanted to keep my vehicle for 2 weeks just to periodically check for the problem which I could not do at the time.

Had my vehicle at the shop on July 3rd for diagnosis but AAMCO auto shop stated that they don’t have any contact number with CarShield, I had to do all the calls to CarShield and the shop so they can send the diagnosis and this is Saturday July 10 2021 and still don’t have a claim number so I can take my vehicle back to the shop for repair.

It's easy to work with CarShield and while my car has low mileage (46k) I do not have an extended warranty. The proactive service and info received without a "hard sell" wound up with me getting a good price and all the information I was concerned about! Carshield is easy to work with and the representatives are empowered to offer all the info and pricing skills to get you the best deal!

Scam Carshield is charging for a car they won’t cover because it’s over the mileage but I purchased the plan over the mileage. Just a Scam. Nothing that was sold to me I actually received. Everything was just a waste of my time and money.

Car Shield is the worst in customer service. Yes I was provided with a transmission but it was a defective transmission and now I have to see how I pay for the defective part that I should not have to pay for. Please do dont fall for the slogan that they pay for almost everything, that is a lie. They don't and their representatives are like robots. They only read from something, they don't care about the customer.

No parts were required as the system was overfilled and. The tech evacuated the system. He added dye for a leak check, then added freon to the proper pressure. Now cools very well.... lt would have been covered less any co-pay had parts been required...

Our experience with Carshield has been great so far. This will be our first time using our insurance policy with you all since we've had it. The promptness and service has been awesome, now we are just waiting on the finish results. We will recommend carshield to our friends and family. Thanks for everything. The **s

Running low in money!!! I never had any problems with you and getting my car done!!! Car Shield was always good to me, I never had to call you due to disagreements over service!!! This is the longest contact I have ever had with you!!!

I could not put my vehicle in any gear, would not lock in gear. It was towed to my repair shop. Service was very good! I had my vehicle back the next day. I highly recommend CarShield to my family and friends.

The person I spoke with was very pleasant and answered my questions. I haven't had any repairs, etc. needed on my vehicle since purchasing CarShield; so, I can't say anything about that at this point. I have recommended it to some of my family and friends.

We clarified that in any case they would cover a blown engine among other things. Carshield denied our claim due to the cause being electrical components failure. First, they blamed it on the seal attached to the wiring harness claiming that it was an electrical component failure. Next, they blamed it on a glow plug. Last, they blamed it on lack of lubrication. Save your money!

This company is wonderful and you help me out. Without you I would have paid a lot more than just 100.00. Thank you for being there. You're the best company and the people that answer the phone are always so nice and helpful.

Whenever I call for any needs whether it's an extension or clarification of my contract; I'm always satisfied. Each and every representative I come in contact with is very helpful, and very courteous. I would recommend them to family, friends, and coworkers. So glad I chose Carshield

Change policy from old truck to new truck. Helpful, courtesy, informative, answered questions on new policy. Told of new pricing, answered questions on car rental, and break downs. Own the deductible, and how the Car Shield works, when we need it.

The woman who was my customer service representative was so helpful and nice. She was kind and explained things to me. You need more people like her. CarShield has helped me with my Jeep though I wish it covered more.

When I spoke to a Car Shield Representative, I felt like I was harassed and threatened when trying to get a quote for a warranty plan for my car. When I explained to her that I had to call back later today, She was very pushy and rude. Every time I tried to explain why I couldn't purchase the warranty right now and ask questions, she interrupted me.

I haven't had the chance yet but so far it seem like a good plan. I pray I made the right decision but I am new at this and I want to make the right choice. I don't know what there is more to say but I am new at this.

I’ve never had bad experience with this company. I’ve always called to make my payment. If I have any questions I call. The answer you gave me good answers to my questions. If I know anyone who needs this conscious I would be gladly to give them the information but you don’t deal with people in California. I don’t know anyone out here. Thanks for being a good. Have a good day.

Honoring the repair as a result of the last warranted repair. Due to damage to rear engine seal from repair of the transmission, my car is leaking oil and losing pressure. I appreciate your standing behind your warranted repairs, as you advertise and state in your policy. Thank you

My wife and I purchased this for our car and when signing up for this was just informed of the monthly fees and what to expect if something happened. So, we did have an issue with our car and ended having to placed in Bob Steele and had to get a engine repair. We never was able to speak to an adjuster when we called we always got the information that someone will reach back out to us. We have multiple emails where we have attempted to contact in and no response. This was the worst experience I have had with a company. Because the company adjuster slow-walked the service and getting back with Bob Steele we had to wait over a month for our car to be fixed and the rental fees was out the roof.

Technician was on time and well knowledgeable at his job. Explain the work well and job was complete in timely manner. The service was excellent, I would recommend Safelite to my family and friends. Technician clean the area he work on.

It was difficult to find anyone who takes CarShield except like 20 or 30 miles away. Actually I think you really should give me credit since I couldn't use you after I was told Mercedes Benz dealership would honor it. That was a lie. Sorry just being honest. Thanks anyway.

This is literally the worst company I have ever been associated with in my life. I would really appreciate a call from the director CEO of the company. I'm getting ready to write a letter to them in the meantime. I am furious that I trusted this company to do the right thing the first time around. I am even more upset that I recommended family and friends and they would have to be subject to the unprofessionalism that was given to me. When I initially signed up with my first car I told them the low miles. Which everything is on a recorded line. What they did when they wrote my contract was put down 120,000 miles.

They are wonderful! The customer service is awesome and helpful. When you call everyone is so courteous and friendly! It’s a great value and it really helps you save money. I recommend to everyone to get CarShield! It will help you save money on repairs!

Service was very good. Questions answered right away. Check was processed in a timely manner. Keep up the good work. I made two phone calls and everything was done immediately. Keep doing what you are doing. This is a great service for every day people.

I called this company for a quote on a used car I bought as well as other companies to see whose prices was better. Car Shield prices was off so I went elsewhere and I told them that. They obviously cannot take "I NO LONGER WANT THEIR SERVICES BECAUSE I FOUND A BETTER PRICE". The initial call was in June 2021. Here it's July 6th 2021 and on average I get 2 or 3 calls per day wanting my money. They cannot take no for an answer. I'm an attorney. I sent them a letter stating to stop calling but they don't stop. This is harassment so they can keep on calling and as soon as I file a judgment against them they will not like it with the amount of calls that they call per day. Since keeping tabs on how many calls they have made wanting my money is 62 calls. The certified letter I sent asking to stop calling was at 34. I'm keeping a tally as to how many more calls they want to make.

They lie to older people about their business on fixing your car. And geting a renter car. My wife been out her car for a week now and no contacting her about anything going on. Call. They lie. 06/27/21 without a car. And no help from their company at all. Claude **. Wrentham Mass.

So far, my experience with CarShield has been only calling and setting my account and paying bills. I have yet had to use the service they provide (thank goodness). The associates who take my call are very friendly and helpful.

I recently sold my vehicle and cancelled policy number **. The contract states that upon cancellation I will get a prorated refund. I had approximately 84 percent of my policy time and mileage remaining, yet I only received a refund amounting to about 26 percent of what I paid. This is unfair and not right. I never filed a claim while I had the contract. If I could give a negative rating number, I would.

The agent I spoke with and as a matter of fact all my dealings w/ CarShield have been great! Whenever I have an issue with my car they are quick to respond and always great! I would gladly recommend Car Shield to anyone That requires an extended warranty on their vehicles!!!

I called Customer Service to inquire about your services. When I told him I was not yet ready to proceed He became sarcastic, obnoxious & wouldn't let me speak so I had to hang up. If this is how Car Shield treats potential customers good riddance!!!!

They were very helpful and they know what they are doing. They have explain everything in details how the plan was going to work. They were very professional and very kind. They have help me with everything I was looking for.

Everything was done professionally. She made everything very clear, there was not a problem understanding what she was signing me with the coverage, the coverage will cover the main parts of my vehicle, axles, engine, AC, and all Electronics, window motors, I love this coverage, I will be telling as many people as I can. Thank You.

I liked the way they answered all my questions and I will recommend them to a friend also. It's the right thing at the right time. You don't have to wait online, immediate response. My car is great now. With CarShield even better.

A bad misunderstanding has been corrected, my insurance has been reinstated without a break and I have been given a 10% discount. Also a repair company was recommended to service my vehicle whenever the need arises. Thank you very much!

When I got a quote from Car Shield I made the payment and the representative told me it would be 500 miles or 30 days whenever came first. When I made my claim three days prior to the date of the 30 days but I did have the mileage over 700 miles within the month and they refused my claim. I did not claim the transmission until after the date. I was very fortunate to have another car. I just felt my truck wasn’t running right.

Representative was courteous, professional and very helpful. We were concerned that perhaps the alternator wasn’t covered. After speaking with the representative our minds were put at ease. In addition she emailed a list of local providers to whom we could go to get the work done.

I am very satisfied with the Car Shield Enrollment process. The customer service rep I enrolled with was very informative and had a nice personality. I could not start on 7/10/21 due to an unforeseen car issue but once it is repaired I will enroll again.

Very professional and polite and quick to respond to your call. The representative was very courteous finding me a tow for my vehicle on short notice during this holiday time. She kept searching until she found someone to tow my vehicle for me. I appreciate her diligence in getting me help.

I was assisted changing my method of payment since my old credit card was replaced by the provider, the Car Shield rep was knowledgeable and provided a timely resolution by updating my payment information and actively assisted me in making my payment on the day it was due, I had concerns that my payment was interrupted due to the credit card account had changed.

Thanks for helping me. Very professional, very fast on calling me back. I would recommend this company to my friends & family. Very dependable, fast service. Will stay with y'all for a while now. Thanks again for everything. I will most definitely tell others about my experiences with y'all.

Two shops recommended a new motor, American Auto Shield said they would not pay for a motor, l canceled my contract with CarShield and will recommend everyone l know not to purchase a warranty from CarShield. Will not pay for a contract that won’t honor their warranty, bad experience.

Called to get info on a rental while car is being repaired. Call came from dealership at same time letting me know that instead of being repaired at end of week, car was to be handled today. So no rental would be needed.

I didn't get to use the service as I decided to sell my car shortly after signing up - but they did give a full refund which I was not expecting - since I had signed up for nearly a full month (28 days out of 31). Outside of that the entire process of the purchase was great, everything was explained thoroughly. I would definitely purchase this again in the future.

The people at CarShield are a good group. I was really blessed in that I was with one of their best. She was able to ask the right questions and we really were able to get down to the real details quickly. Thanks "Ice Tea".

My representative was very helpful to me. She was very understanding to helping me try to keep my car covered with CarShield and I appreciate all her help. I didn’t have to wait on the phone long to get to talk with someone and the conversation was strictly about helping me keep my car covered. These are some really good people to deal with so I advise everyone to get CarShield because we all need that security knowing if our vehicles break down we can certainly not worry about getting them fixed.

Transmission is not working in the Murano. Needs another transmission. I have been getting the runaround from the people answering the phones. Not good business. Sorry I cannot give 5 stars until my vehicle is fixed! Why would someone give 5 stars when it is taking so long to get their vehicle approved to be fixed.

Have had all great experiences, customer service is great, friendly and very professional! Just recently received my very comprehensive information. Very pleased with coverage and price. Especially the roadside services provided! Deductible is very reasonable as well! Keep up the good work! Thank you all so very much.

I am not satisfied with CarShield. When I first got the we policy I was actually satisfied and excited to know that my vehicle was cover if need be. Boy was wrong. The service so far has been so substandard that I'm at my wits' end. Please, please fix my car. I’m literally asking for rides to work and back because I cannot afford to pay upfront for a rental for over a month. Help!!!

I believe it was something that came out of the front of the transmission and it was put back in. And the insurance took care of it immediately, and I was able to drive it home. This is a good and honest insurance.

I was very pleased with your customer service. She was pleasant and very helpful with my questions. She quickly responded via email with a copy of my contract. Like any other insurance, I hope we never have to use your service.

Very detailed and informative. She assisted me very well. I have not had to use the insurance but it was what I expected and more for the year of my car. I would recommend this insurance to anyone who has an older vehicle.

My experience with the towing service was above my expectation. It only took the driver less than 30 minutes to get to me. This was my first experience with Carshield for I really wasn't sure if I should continue my service with AAA but so far everything is good.

Experience was great. I do have a suggestion.. Would be nice to allow paper payments. I don't like CC payments each month, would rather have a bill and mail a check. Thanks. You may get more customers that way too.

Great experience getting my timing chain fixed. Santiago was very helpful in helping me understand the process. The dealership tried to give me a hard time making me think that I had to pay more than what I did. It took longer than expected at the dealership but all the customer service representatives were helpful

We needed an ac compressor in our suv. We got a couple of repair shop recommendations from you and everything went very smooth. The longest wait was waiting to see if the repair would be covered. Overall not a bad experience.

I have been with CarShield since 2017. A truly great experience. The only reason why we are closing our account is because we sold the vehicle with the coverage. I have, and will continue, to recommend CarShield to anyone who will listen! Thank you for wonderful service!

I needed help when my car wouldn't start in my driveway. I called Car Shield. They came with a tow truck. The car was towed to the service station where it was found that all I needed was a new battery. That was taken care of at the service station.

I was glad I was cover with Car Shield just in case but I no longer need it because I no longer have a car. But I do suggest anyone that don't have warranty please get car shield to avoid high repair fees.

It was handled with ease. My information was taken. My questions were answered with ease. I had no problem getting through. I am glad that this was taken care of. I would hate to lose this great coverage. I would recommend to anyone..

Brittany was a big heal and very courteous. She seemed to be very knowledgeable about the products and made some great recommendations! I would highly recommend someone going with CarShield because of how professional she was. She should get a raise!

Always there to help when needed and very helpful with all my needs and took care of my truck when it broke down in a timely fashion. Was very grateful for the fast response. It was very much appreciated. THANK YOU FOR ALL YOUR HELP AND LOOK FORWARD TO DOING BUSINESS WITH YOU IN THE FUTURE.

It is rare to have experienced professionals who have knowledge, kindness with every call. The care, understanding and concern demonstrated each time is outstanding! There’s no other like you, you can't be touched. Keep on being the excellent number one..

Was broke down while traveling after waiting 12.5 hours for a tow truck, finally got towed to Acura dealership and warranty representative told me they could of sent me a tow truck so I wouldn't of had to wait 12.5 hours for one

Very helpful and courteous. Efficient. She very quickly changed my payment method when I requested such. She was helpful when I did not have my account number at the ready. I would definitely recommend your customer service was great. I was very pleased at how well the transaction went.

I just love this service. I wish this service was in New York to help others like elderly people like my mom and friends that could really used this help. People that can't afford to pay thousand of dollars so they take their car to these little shops and don't get the right work done to their car and its another problem.

I didn’t know what you advertised on Television is fake. You are deceiving the public with arranged advertisements. What is insurance? Is a provision which a wise man made against some future losses. So why is insurance or warranty companies liars. When premium are paid to you, you glorifies but when is time to indemnify, you play games and denies your responsibilities? Shame!

Easy to set up with the program that was best for me. No high pressure sales pitch. I called about add on and got help with item also. I will be seeing about getting coverage for other vehicles which we own.

What I needed fixed was not on the list. Please send me the full policy, I called customer service. Need to review policy to get understanding of what is covered. I have to call the repair shop to see exactly what they did to repair my problem.

Experience with customer service was courteous, helpful and pleasant, professional. Was interested in assisting me. Explain what would be done and gave information to use to follow-up. Gave 2 car repair referrals located near my home address. Explained someone would call me to follow up to let me know when the tow truck would arrive. Tow truck took my Volkswagen Beetle to Bulldog Power Repair Shop; received a telephone call from Scott to say their repair shop does not work on foreign vehicles such as my Volkswagen Beetle and that I will need to have towed to another car service that worked on Volkswagen Beetles 2001.

They were willing to correct a mistake and were very kind about it, that would have been the difference between my repair being covered or not. This warranty is a lifesaver as the new car I just purchased is already having some issues.

I called CarShield due to the problem with the tire. It was handled quickly and in a professional manner. The person showed up and put the spare on and I then took the car to the person at Goodyear in Green Bay.

It was great. Took care of problem. Forgot gentleman's name but he was awesome. Would recommend anyone looking for warranty coverage. The most aggravating thing is writing this description otherwise all was great.

Casey was very least to talk to. He was patient and thorough in explaining things.. He made sure I understood my options. The senior discount was helpful in making the decision. I will recommend to my friends. I was calling just for info but the price was less than I expected so I signed up today

Questions answered by representative about signing up for coverage. When would contract would go into effect and details of contract. I saw the commercial on tv with Ice T and was convinced that it would be wise to sign up since my car has 160,000 miles on it.

I have spoken to your company twice. Two different Representatives and I must say that both Associates was exemplified like to have a company that has people that still talks to people as opposed to everything being on a make. I want to thank you very much for that

Lelia was so helpful and friendly. She helped me through the process and saved Me money. I am 72 and on A fixed income. Saving money is very important to me. I am satisfied with the level of coverage. I feel better knowing my car's potential repairs will be covered. If you own A used car, you should get this coverage.

Called to verify the expiration date on the Auto Pay card used for my three accounts. Everything was handled efficiently and professionally. Have called on different issues since I have had CarShield coverage and have always be satisfied with everything.

Excellent customer service for tow service on this, coming Thursday 7/1/21. Deeply appreciated getting the a flat bed truck to tow my car!!!! Again thanks for the excellent customer service from Car Shield warranty!!!! I will always recommend you all to anyone I know and don't know!!!! You all are very courtesy and prompt with answers; and taking care of me!!!!

I had the most wonderful experience today with one of your representatives. I will recommend your company Car Shield to my friends and family. I hope that this company will be around for a long long time. Just like your commercial says on TV carshield cars go farther.

Very pleased with my agreement and contract with Car Shield my sales rep (Joshua). I got everything I wanted and needed for the price that was acceptable to and for me. Something I can live with on my retirement salary. Considering I will have this vehicle for the rest of my life.

Knowledgeable, professional, supportive, understanding and helpful. They went beyond their duties. Good listener. It was not about them but me. They are competent · efficient · experienced. They are experts in their field of business. They met our needs and more.

Wonderful service. Excellent personality and efficiency. Not sure why my card was not processed as usual but it all worked out well. Sherry was talking to me and typing expeditiously as if it was as easy as chewing bubble gum.

I took my car to the transmission shop 3 weeks ago and my car is still sitting there. Mind you I have a job and kids as well so I have to move around getting back and forward to work and other places which left me hopeless because I cannot afford a rental car Etc. Finally got a call today from the shop where my car is for them to tell me I have to give them the okay to break my transmission down because that is how Carshield works when it comes to repairing a car but if I do that (give the go-ahead) I am held responsible for the repairs which are 1000 if car shield is not willing to pay for the repairs.

I love how they agreeable to help you and explain it to you so you understand. They Want to help you get back on the road. They will make sure that all your questions are answered. Keep up the good work and service.

How fast customer service worked with me to get my vehicle towed and a rental. Professional and efficient. On June 29th, which was my birthday. My 2013 Dodge Ram 1500 Truck ran hot. My temperature gauge had came on and the alarm had started I was on my way back home, and I was in the middle of nowhere to stop and I was nervous that my engine had blown. I was able to make it to an open parking lot and I called the dealership and car shield. I was instructed by the dealership to have it towed to them and that is when CarShield did their thing.

I had called with issues with Car Shield app. All of the customer service representative held it for me. I was very stressed at the time. Say they listened and resolved the Issues.!!! Thank you car shield. Also explained the coverage to me more than 4 times. They concerned about my Health telling me to relax. Claiming me down with their caring. Wow that was surprising to me. I am sorry if I didn't follow guidelines but this is how I fee????

I had to have my transmission replaced on my 2913 Chrysler Town & Country. I dealt with Santiago ** and he was very helpful during the entire process. He answered my calls, texted me and called back in a timely manner. He was courteous and professional which meant a lot because the transmission took a while to be delivered and he let me know what was going on and kept me informed. I recommend Car Shield to everyone because they offer a great service.

GREAT customer service and satisfying my experience and adjustments on payment options and plan. Yes I would recommend CarShield to anyone in need of extended car warranty, I am a satisfied customer, because it helps ease my mind to know if a car repair is needed I can get my car fixed.

Man on the phone was very nice. Explain everything in detail to me which I was grateful for step-by-step what I needed to do and how to go about it and he assured me that you took care of everything and went over everything efficiently. Thank you so much for the friendly conversation as well as all the help you gave me. Thank you.

Understanding Team know why I'm leaving. But I will come back soon when I get my finance back up and running. For now I have a New Car 2021 with full bumper to bumper warranty. But I have an awesome time with y'all.

Customer Service Representative was helpful by explaining required steps to perform car repair and rental required while vehicle is under repair. Customer Service Representative was courteous and professional and provided information concerning my contract. Under the Platinum program, the repair I need is authorized. Additionally, if the repair will require four or more hours I will be able to obtain a rental car.

Can't really say since my claim was denied. I didn't put the miles necessary to have my claim covered so just looking forward to meeting all requirements if my Audi needs any other repairs. Hope to be covered and please state the miles we need to put when starting coverage. I didn't read the contract so my fault but would have liked to be told on phone that besides the 20 days waiting period. I also needed to put 500 miles on my car just saying.

My experience went great. I didn't have any problems getting my repairs, but then again I keep up the Z MAINTENANCE on my vehicle which is very important when dealing with warranties. People they'll pay if you do your part.

No one will take this thing. I have been paying for for over a year. How can I give you a rating at this time. I called up customer service and the associate is supposed to send me places I can call that take CarShield. When I am able to get my car fixed then I will rate your program. So far all I can rate now is customer service.

The young man was very helpful. I will have to check my credit card number and get back to CarShield. With my next payment. I am so sorry about this. Thank you so very, very, very, very much. This ends my survey.

It takes too much time from beginning to end to have your car repaired and the communication with the repair company is not great. This process is quick long. I still do not have my car. CarShield takes their time paying for the repairs.

Well I will say the only time I needed Car Shield they couldn't help me which was upsetting to say the least but I decided I would give them another chance. My intentions were good but I didn't count on buying a new car. But I will tell and encourage friends and family to give Car Shield a chance.

Was easy. Got my car towed and the issue fixed in 2 days and saved 650.00. Loved it. Was recommended this service by Aunt and would recommend to friends. Was even told that I would have to come out of pocket by the dealership for more than deposit which turned out to not be true. They handled everything and helped a bunch.

Great Service; immense savings! I have been really satisfy with how CarShield has handled every problem I have had with my car. The turnaround to get the job approved was somewhat slow, but the result was outstanding. I would recommend CarShield to my friends and colleagues.

This is the second time that I have had to use my policy and it is very simple. All I had to do was give the service department my contract number and the phone number. Then the service department called CarShield and they took care of everything. I don't think that it could get any simpler.

Bait and switch. Sounds all good in the sales call. Salesperson didn't explain what he was asking and when we ended up with a claim it was denied because of the way the salesperson asked a question and how I answered it. My odometer was entered incorrectly on the contract. I had to jump through hoops to fix that issue. Then they promised callbacks about the denied claim, I would wait home all day, and no callback. I have paid for this service since October 2020 for nothing. Just canceled the contract. Steven was the most condescending Supervisor I've spoken with. Maybe he should listen to our call and see how he spoke to me!

Updated on 10/05/2021: Keep Miss Breana in customer service. She help me when other couldn't. God bless her. I had put my F-150 Ford pickup in the shop and was told that I was not covered but she went a little deeper in the situation and found out that no one at East West Lincoln did not put a claim in but she told me to mail in my receipts and I will be reimbursed. Thanks CarShield. All of my family is with you all.

I was inquiring about my June payment on why it was not deducted from my account. Mitch was very helpful and went out of his way to find out the information that I needed. Great Job Mitch and the car shield team.

Just had a lot of concerns and the representative rest my worries through our Conversation. The representative was informative, helpful and very friendly. Really rested my nerves in these times when we all dealing with so much. I don't know what I would have done without Carshield services

She was polite and helpful as to updating my mileage on my vehicle. I am sure that as the days and weeks go by that I won't need it but at least I know I'm covered with Carshield. Looking forward to using the coverage as I would need to protect my investment.

I enjoyed talking with Darius and David, employees at Car Shield. They were very polite and professional and I will do business with them again if necessary. They had good customer service and treated me as one of the family.

Your advertisement is misleading. I have been paying for months. I had to use the services and you guys didn't even cover it like you say you would. I understand the deductible but partial pay didn't make any sense to me.

Was not happy with the company that fix my vehicle, the length of time it took for them to fix it, and after receiving my vehicle I still having the same problem. I like to get my money back or that they fix my vehicle right.

CarShield been helping me throughout the process with the dealership. They were threating to hold my car until they are paid and I called car shield and they made sure they sent the payment that day. Now dealership won't finish my repair. They have the part but won't put it in. Car shield called the dealership for me and made sure it will be completed on Monday. We will see. Thank you car shield.

My transmission repair was approved. However, the time taken for repair approval could have been shorter. Also, there was a small time differential between repair time and car rental duration. In some cases, a car rental duration, may need to exceed the 7 day max. There was a three day differential due to Car Shield's delay in delivering the transmission to the shop. This differential has been put in a claim and may be approved. Nevertheless, the total experience was a positive one. My wheels are rolling.

I thought I had lapsed in my coverage so I called in for clarification. I'm aware now how my plan work. Thank you. Enjoying the service and glad it's in place. I recommended this to my friend Christina and to all I know. This could be a investment.

Wonderful Plans to cover EVERYTHING you need covered. You can choose what you want to cover on your vehicle and you can add multiple vehicles. Even get discounts for having multiple vehicles on Car Shield plans. I wouldn’t be without it. So why would you.

I am a CDL TRUCK DRIVER and I use my car to get back and forth to work. I took my car to the shop to get fixed as CarShield asked me to. My car is 10 years old and only has 82000 miles. There was an old life sticker in which I DO USE my car for. So now it’s taking way too long for me to get my car fixed and back.

They kept me informed about the process all the way. I never called them and did not receive an answer. It gives me peace of mind to have them. We had no idea that our transmission was going bad and it tore up just out of the blue. We are so grateful for this warranty.

I had a pleasant experience with Nathan. He answered all of my questions accurately as well offering me a quote to my satisfaction including establishing for me applicable discounts. Nathan was very articulate and professional, I had a very pleasing experience.

All my questions was asked. The call was helpful and she was able change my payments date for me with no problem. They always take the money out on the day they say will which helps out a lot with my bank because I know when it going to be taking out the account which helps out a lot.

Transmission needed to be repaired. Carshield paid no problem all I had to pay with my deductible. I only wish there were more dealers and mechanic shop that I can go to with my warranty with Carshield. Otherwise I give a five star for service and customer service.

Car Shield is the most horrible company you could ever spend your money with. All shops do not recommend them, call for yourself and see. I brought a car that had nothing wrong with it for months, later my transmission had a little slip so I took it to the shop and called car shield. These guys took literally three months to even look at my claim. Then they say they will give you a rental but until your claim gets approved they will not pay for your Uber or anything that you have to pay for out-of-pocket until they decide to look at your claim. They will send an adjuster out to to look at the damage part. They even told my mechanic to open up the transmission and take a picture of the part. At that point they said they see the damage they’re going to fix it.

I did not had to use CarShield to fix anything on my vehicle but it's just comforting to know that they are there when I need them without a doubt and I'm grateful to have them. As I said it's comforting to know that you have somebody's got your back in a time of need. The car very can be very expensive and I know you got somebody as CarShield in your corner in your corner.

I recommend Carshield to everyone I know. I have a 2019 that I can't afford to fix and pay the note on should it break down. With Carshield I don't have to worry about that. I have not had to use it but, should I need to I know it's there to save the day.

I already have a CarShield Contract, but was called yesterday by another car Warranty Co., the Automotive Services Center, who recommended that I look up the Better Business Bureau 's rating for Car Shield... It was a big F, yet I'm looking at 5 Star reviews and wondering Who am I supposed to believe? It was suggested by the representative of the other company that I should Immediately cancel my Car Shield contract, stop payments and sign a contract with them. I intended to do that, but now I'm not so sure. Being a impartial Consumer organization, I was hoping you may be of some help. Could you help clarify the my dilemma? Do I believe the BBB rating or the 5 Star Reviews? You may not be able to tell me what I should believe about this, but perhaps you can help enlighten me, why such a gap in the ratings? Thank you for any help you may be able to give. Maury **.

I have had CarShield for going on 3 years. I like the fact that is not a contract and you can end at any time without penalty. My monthly amount is inexpensive and my coverage has been great. I am very pleased with the service and I have recommended them to others.

Everything seem to be quite clear as to the coverage. Please have someone give me a call on this so I do understand the complete coverage. I want to know what is not covered. It all seems like a good coverage to me.

The rep. was excellent. I have no complaints. I was ready to cancel my service, but she was able to work with me. My sick time ran out and my short time does not kick in for another two weeks. I would hate to lose my deposit so I'm very happy.

Call to update car mileage on car because it was not available yesterday to me,. The rep. was very helpful in doing this for me. It was a very good experience. Talking to Customer Service and I will recommend to friends.

I've only had to use one time and there was no problem getting my car fixed. Customer personnel always to the point, only reason for leaving is I'm down to one vehicle which is fully covered and at this time I have no need for CarShield.

Not many repair shops will accept Carshield due to the fact that Carshield doesn't pay them in a timely manner and encourages them to put used or substandard parts on your vehicle... 3 separate shops told me this as they turned me away for repair service! Even with the Platinum coverage! I traded my vehicle in for a new one! Thanks Carshield!!!!

I was not comfortable attempting to cancel one contract and activate a new one and enquired about transferring service rather than canceling. The representative was patient and willing to answer my questions in a warm, professional manner. I was advised how to best achieve my goals and provided the assistance, support requested.

Rejected by Auto Nation, they refuse to deal with Car Shield!!?? This is the same response I received from O'Steen Volvo, I cancelled the contract because it don't make sense to have the warranty if the dealer, the manufacturer of the vehicle refuse to take it!!??

Having a motor replaced in my car. Discussed the limitations of the warranty after the job is completed. I wanted to speak with an adjuster but couldn't be put in touch with one and was told they wouldn't call me.

Holly was the best!!! I am so glad that she answered the call. I had a very negative experience with Addison and almost decided against your services. Holly answered all of my questions and I could sell the product myself. She deserves an award for her customer service skills.

The customer service rep was very helpful and made the experience very pleasant. I'll make sure to recommend Car Shield to my family and friends that are in the market for the same benefits. Can't go wrong knowing your car and your pocket book are taken care in time of unexpected events.

Helpful. Service was fast and efficient. Pleasant staff. Very satisfied. Minimum of red tape. Fulfilled contract. It was a while ago. My mechanic was also very satisfied. I have been disappointed in other services. I will continue with you.

The times I have needed to ask a question and even when I called to cancel my coverage on a car we no longer own, the service was excellent. Very nice people to speak with and listen to any concerns. Great experience.