CarShield Reviews

I had to call to give my new debit card number before my next payment comes out, I did talk to customer service and everything worked out. All of my information is now updated and on file. I am very happy to say that I am a Carshield member.

Update-2 Today's experience on the phone with a customer service rep was a lot more positive than last week's. I actually got to learn which garages are approved by Car Shield in Canada. If you are contemplating this coverage for your Canadian registered car, remember that they only accept SAE Approved garages that are far and few in between in Canada because SAE is a US based certifying body, however they do approve OEM Repair shops which means all you have to do is to take your vehicle to one of its dealerships near you. I wish the rep had told me that last week.

My experience was good and I had my questions answered. The lady I talked to was very knowledgeable and was a great help. I would recommend your coverage to anyone. I have had your plan for over a year and have not had to use it but it is good to know I have it if needed.

CarShield people were very professional and nice, I would recommend CarShield to my family members and friends, they were there everything I need them, couldn't ask for anybody more helpful, then their customer service. I'm very pleased. Thank you.

The customer service representative was very helpful and answered all of my questions. The representative greeted me and set me up with the best plan possible for the best service coverage. I would recommend CarShield to anyone who wants the best protection available.

My husband's work van has been sitting at a shop since Wednesday, today is Friday and we’re still waiting for an approval/authorization. He is the sole provider and hasn’t been able to work due to this long delay in simply giving the shop the go ahead. CarShield claims you get that approval within 24 hours-not 3 days and counting. When his alternator went Wednesday, he called them to be sure it’s covered. He was told yes it’s covered and to go ahead and take it to the shop. There it sits waiting for such a simple thing as an ok (which he basically had already been told).

The lady I talked to was knowledgeable and polite and easy to deal with. Nice person and promised to get back to me when the coverage period was up. I would recommend the service to others and in fact, already have.

Cynthia spoke with me and said some things that made sense and offered a discount. So I cancelled the discount! I barely use my car and it's garaged, so I really don't expect to have any problems. A decade ago I paid into a similar contact and they ran off to the Caribbean and took all the money.

Fixed A/C on my 2018 Honda Civic. Was done quickly and no hassles with payment from you people and everything working perfect. South Texas has some of the worst heat waves in the United States, so you see we need A/C's like we need food and water.

The representative was very helpful. I bought a new vehicle and at this time I do not need service. But will join back in a couple of years. Thank you Carshield. You are great. I would recommend you to everyone.

This is my first experience with Car Shield. And I hope you will do an exceptional job on my car. It is a car that only 300 were made..Understand you are the best and I want to tell everyone and show them what only you could do

Already had another one with my credit union. Maybe in the future both coverages are good. Just a little cheaper 2400 for 4 years 100 ded as well but if things change I will let you know. Thanks so much. Breanna was truly amazing person to have in your company.

I have the gold plan and have been denied having components being covered that are clearly on the contract but they made a way to take out the most important parts out of each component covered, still leaving you with paying a high bill!

Car was ultimately repaired but it took longer than anticipated, maybe 10 days. Mechanic reported that the people they dealt with were kind of difficult in asking repetitive questions etc. From my perspective, some parts were apparently not covered and cost me $400 out of pocket.

We paid $400 a month to CarShield for an extended warranty on 2 vehicles. When it came time to file a claim for our air conditioning in a high mileage Ford 2019 pickup, it was a complete hassle. They required the car dealer to run multiple diagnostic tests running up our bill at the dealer and then when a cause was determined they would not authorize the repair. Instead on a Thursday, they insisted on delaying any repair until at least Monday to send their inspector to the dealer to do an independent evaluation of the parts to see if they would cover any or all of the repair. I suggest foregoing a warranty and just saving that money in a repair fund because this is nothing more than a con in my opinion intended to either not cover claims or frustrate those with legitimate claims into not pursuing them by purposely delaying repairs.

My Trans is being replaced my cost on my income sure helps me greatly. Thank you.. Car Shield has helped a great deal. Anyone out there should check into car shield for extra cost that is not covered by your actual car mileage or untitled coverage due manfg. expired.. Thank you Car Shield For your Help..Thank you Again..

I have been driving a rental car for over 10 days waiting for you to approve the work on my car and the mechanic shop still waiting to hear from you. I we don't know how long is that going to take to get started

The representative was very helpful and offered to extend out the first payment until next month for me to keep the rate that I was quoted. I was very grateful that she was able to do that for me. Thank you very much

Very Satisfied with the Representative who served me today, all my concerns were answered, the rep made sure I understood the information that he explained. Sure hope all the reps are good. One downside is difficulty in contacting by phone.

Good Conversation with the knowledgeable young lady who helped me out immensely and save me some discounts and I was very happy with all of her professionalism. I can't wait to talk to her again and hopefully she can help me out as much as she has today. Thank you.

I spoke with Mauricio ** who was very patient and polite in helping me update my information. Once I get my new card I will fax copies to him to update my new insurance and call this policy. Very help and patience too.

We have been waiting 5 months to get the engine replaced, they have collected 5 months of payments and will not us back or Ford dealer and will not give a refund. This is a scam. Do not waste your money.

Jamie handled my request for information about cancellation of my contract with courtesy, understanding, and professionalism. My family and I are very satisfied with CarShield, and will use them again when the wrecked vehicle is replaced after the settlement. We will definitely recommend CarShield to our friends and family!

I tell all my friends that when their car warranty runs out to check out Car Shield. We haven't had the opportunity to use it yet but it gives me the peace of mind that I can keep my car a little longer. I have it to give me that peace of mind that no warranty has ever given me!

I called in reference to a payment issue. The Account Rep was very courteous & polite, she took care of the situation with ease. I also did not have to wait at all to speak with an Account Rep. My call was answered via automated reception but promptly transferred to a live operator.

I was a bit nervous calling in to update from one contract to another, but my rep Danielle made the process clear and assured me that I was making all the right decisions based on coverage for my vehicle. It's important to me to feel confident about decisions regarding a vehicle. I feel sure about CarShield.

Very excellent customer service. Very helpful with info. Very kind. I will tell everyone about the shield. Carshield my car for a great price. Fast customer service. I didn't remember the person's (was a woman). I would like to thank the staff at carshield. Pls remain safe.

My experience so far has been very good. I have a claim pending, but as of this time a decision has not been made. When I needed the roadside assistance, it was very prompt, and professional. I can only hope my claim will be handled promptly.

Asking about a service as my vehicle needed a fuel filter, and it is not covered by Car Shield, and the tow to the dealer was not covered and had to pay for the tow to the dealer and have the vehicle serviced.

The representative I spoke with was professional, kind, and courtesy. I would be more than happy to recommend my friends, family or anyone to Carshield. I can now feel safe knowing that Carshield has my back in case of any breakdowns or failure. And towing is plus

Trinity was very helpful. She was quick, pleasant and articulate. I also asked for a quote on an additional vehicle and she provided that information in an email so I'd have time to make an informed decision. I will be adding the additional vehicle coverage.

I have had nothing but a good experience so far with all the people I have spoke with. I hope it stays this way. My Mother is also a Carshield customer, she is happy with her service also. I hope nothing happens to my car because I love my car, but if it does I know that I am covered. Thanks to carshield.

Newly arrived they were all warped. Did not bother to send the back. Thought they were suppose to be fitted. Not willing to send them back and go through all the experience of having to wait for the new ones to come back if they even send me any. Would not be surprise if they come up with some lame excuse.

I first decided on CarShield, then Toco have me a cheaper rate so I moved to Toco. Then CarShield upped that one and gave me an even lower rate so I switched back to CarShield after comparing the two down to the last contract item. Thumbs up CarShield, for going that extra mile to securing your customers and keeping them happy.

Representative was fantastic!!! She handled what I needed with no problems. Didn't have me on hold long. Very soft spoken. Asked how could she help me. Made sure I got everything I called for. All around, great phone call. Would definitely recommend someone

Mailing address for a few months is **. I am in NY to have surgery. Any communication can be emailed please. I was very disappointed because I was under the impression all I had to pay was the $100 deductible. I was not aware Car Shield has cheaper prices than the dealers so I have to find a place that will accept your prices to get my vehicle repaired.

The CarShield service I had signed for is no longer required for this vehicle.. The service I had could've been more detailed as to what was exactly covered but at the end of the day... It was no longer needed.

Needed to cancel because we sold the car, customer service was efficient. However, since we had just paid for a month's coverage the day before, we needed to get a supervisor involved to get that money refunded. She was also efficient and caring. All in all a good experience.

Wish you had the 49.00 charge for the truck like for my Cadillac. It will be good for 5 yrs and paid off in 2. Was offered $10.00 off but not quite enough to make me keep it. $79 is too much to continue to pay forever.

I called to cancel both of our contract due to financial problems after Covid-19. Alicia came up with a plan which would save both contracts and keep our peace of mind. Alicia's professional and caring service was absolutely excellent. I wish I could give Alicia a 10 for customer service. Thank you Alicia for your fantastic service!

I love this company they are the true. Their cover pack is way better than a dealership extended warranty. And I’m happy they send people out to check because y’all know them dealership people be lying. And I would Recommend this company to anyone with a car.

Needed my suburban brought home and they got it done. They paid the first $125 and I had to pay the rest but they searched around and found me the less expensive place. The guy that helped me was great, made a bad day better. Thank You.

They made me pay 2800 dollars to a repair shop. When all I had to do was add 25.00 to my plan. The broken part had nothing to do with the lift kit. But they approved the first repair and the lift kit was on it at that time also.

Taking care of updating payment info and updating all information. Everything was ok when updating payment but I think it is wrong to charge $2.00 for service fee to make a payment over the phone but customer service was good.

Since joining CarShield I have had to drive many miles in the past 11 months (due to multiple family member deaths in various states). During one trip to South Carolina the engine light came on and I brought my truck to Dereck's Auto Repair at 9968 Choctaw Dr., Baton Rouge, Louisiana 70815 (225-218-0283). Dereck called CarShield and established that I had a contract with Carshield; however, after calling and waiting for call backs for someone to tell him how his shop would be paid, he returned my vehicle without making repairs.

Did not receive hard copy as we thought was coming. So we call to find out about it. The customer service agent was very pleasant and said she would send us a hard copy in the mail today and would email it to us again. That's what we're looking for now.

I bought more extended warranty coverage for my 2006 Toyota Happy to have it...I will recommend Car Shield to others. It is a good program to have. It covers the engine and other parts of my car in case I need to use it.

Whenever I deal with customer service, I am treated with quick and efficient service. I recommend Car Shield to all of my friends and family. I have yet to use the services but I expect fast service when that time arrives. Value of my policy is well within my budget.

I had to pay twice in one month for coverage. I purchased a newer car and my credit for the old car couldn't be transferred to my new car coverage. This is disheartening being that CarShield was supposed to be so customer-friendly.

The staff were wonderful in helping and understanding our finance issue. They helpful in giving us suggestions whether able to help. I look to returning as soon as financial is resolved and will let others know about CarShield and how wonderful their customer service is and helping us. Chase

I called to add a 2006 Jeep Commander to my existing account. The gentleman that helped me with this was very pleasant. And I would recommend CarShield to my family and friends. It was well worth the money. Because it had paid for the first time that I used it. My thermostat in my 2012 Chevy Equinox had went out on July 3rd of 2019. And with Car Shield I was able to get it fixed.

Very courteous representative, patient and great listener to my problem, went right into how to help me. I have seen the commercials on T.V and thought! Why not, I was tired of spending money on $4,000 warranties just to go get a repair and hear the warranty don't cover that. What a RIP off, my wife and I won't buy warranties for cars again without first considering CarShield as our # 1 repair source.

I am thinking about purchasing a used vehicle and wanted to check what the monthly cost would be for coverage. Your agent was extremely helpful and courteous. She went above and beyond. She helped me understand clearly all aspects of coverage.

Very pleasant experience with E **, Professionalism, mannered courtesy and detailed knowledge in her area of specialty is very evident. Her timely responses to my questions was refreshing and kept the interaction moving along. All persons who work in customer service should qualify with her attributes as well. Thank you!

Well I have been a member for a little over a year. I guess what I will say is I’m pretty disappointed. I was told my repair for the motor of my window was covered, but when diagnostics were completed they found that the motor had just fell off and because the motor wasn’t broken I had to pay for the motor to be replaced and assembled out of my pocket. I have the highest plan and I feel that I was taken by a technically. Staff at customer service very nice. Claims staff Not helpful and rude. Not pleased at all. Considering cancellation.

I called to cancel the policy but was offered a reduced price which helps a good bit. I'll reevaluate our finances in a couple of months and see if that helps. The agent was extremely helpful and very understanding.

I have to take in Nov 2, 2021 still holding. Have to wait till then. Ford motors said for me to bring the truck in their shop on their appointment only. What do you recommend that I do??? Please adjust your description please!!!!

Guide me through the process very detail. Even though the shop (Firestone) did not know how to handle or understand how CarShield work. They refuse to get more clarification or information in CarShield. The shop assume CarShield should pay for whatever they quote your vehicle at. I thank car CarShield for making my process easier & hopefully I can’t refund back on the part I paid for since Firestone didn’t do their part on that. Thanks CarShield. You guys did an awesome job.

It was a very good experience. It very quick. Did not waste time. Very efficient and precise. Very friendly and informative. Felt very confidential and relaxed feeling. Took care of my needs very quickly. Being a salesman in my profession would feel easy to recommend some of my customers.

Diamond Upgrade for $10. more a month. Good deal! I will tell my friends. My car will be protected at a very affordable price. I thank you Car Shield. The 20 days is a long waiting period. I only drive 20 miles a day.

Good morning. I'm highly unhappy with how Car Shield has handle my claim. I have two vehicles and both need an alternator. I was able to be my dodge journey truck back within days. However, my Hyundai sonata has been with Hyundai for almost a week now. Car shield said on Saturday they ordered the part and sent it as a one day shipping. Come to find out they never sent the part out! Now car shield says it's gonna take an estimated 2 days for Hyundai to receive the part (which will be Thursday or friday). Although I have a rental that Hyundai say will cover a day or two, who's gonna cover the rest of it? Greenhouse! I'm very unhappy now.

Ryan (sp?) was great and friendly. Accomplished what I asked quick and easy. Just called to change my address after a move but she was very personable. Overall, I've been happy with CarShield, although they were not able to cover my last big expenditure which kind of sucks. It was for the DEF pump on my truck. Something kind of critical that I felt should have been covered.

My Mercedes warranty ran out and I could not get extended warranty through Mercedes and the cost was too much. I reached out to CarShield and they got my vehicle covered with an amazing coverage and monthly payments. CarShield agent Jennifer ** was so helpful answering all my questions. She took her time explaining everything to ensure I understood. My vehicle is now covered Parts, labor and diagnostic for as long as I have my vehicle. This gives me such a great relief and peace of mind. Thank you CarShield, thank you Jennifer **.

I have had the pleasure of dealing with the Car Shield Customer Service office today. The employee that I spoke with is an asset to Car Shield. She has amazing customer service skills and will be one of the reasons that as a new member, I will recommend this agency to my family and friends. Thank you, Car Shield!

This was the first time I have used CarShield. When I called the lady was so pleasant and her voice and words were very comforting. I am 73 years old and having my car break down was upsetting. She made me feel better and told me several things I needed to do. Thank you for hiring people who know how to treat customers.

Adjustors do not respond in a timely manner to contract holders, their representatives, or the service technicians. The 24-48 hour turnaround time has turned into two long money draining months. I was hesitant to write this review but reviews are important to improve customer skills at the least.

Our AARP Credit card was transferred to the Master Card. Evidently the payment was posted on the AARP card and was declined. I gave the new Master Card information to your staff. The lady who answered my call in billing was very nice and helpful.

Great experience on the phone with representatives. They are very professional, understanding, helpful. Highly recommended car shield! I like the gold coverage they offered me. I like what car shield covers as far as repairs, transmission engine, road side and car rentals. Really great!

My experience with the CarShield representative was a great one! She explained how the warranty program works and she answered all of my questions that I had. I am glad that I finally became a CarShield member, I always watch the commercial and their people seems to be genuine. I will find out when that time comes for me - I hope that it doesn't come to that but if it does I will be protected.

The very last representative I spoke with was great! Not that first lady need customer services skills, doesn't know how to work with people. I have ever used my service plan. I hope it is I hope is worth it.

Needed to find out about procedures to rent a car. I needed a car because car was damaged in flood but we had the information wrong. The information was explained by one of the technicians that was very helpful with information about the rental car.

Very professional and efficient customer service handle the situation with my mechanic. Only problem I had was two half hour waiting to be towed. Other than that everything went well. Thanks for being there when needed. I would definitely recommend CarShield to a friend.

I don't know the woman's name but she was very helpful and explained to where you could understand how it works. She stated everything that is helpful. I would recommend to anyone. I like that is only a $100 deductible.

Good customer service even though this call had to be ended early to technical difficulties with my phone. Had to call back from another phone a few minutes later. Very pleased with Carshield in general. Will definitely recommend to friends and family.

Everyone I spoke to was professional, friendly and helpful. NOT PUSHY at all. Service was Excellent. The value CarShield provides works. I had an unexpected repair and CarShield took care of it. I highly recommend to everyone who's new car warranty expired.

Very knowledgeable, helpful and courteous. The young lady spent over 30 min, transferring my policy from vehicle to another and explaining each and every step. The young lady deserves a substantial raise. She is a great credit to your organization.

If you want to really piss me off then misspell my name. Especially after I make it a point to point out that airheads will misspell it anyway. My salesman, David **, was excellent and I enjoyed dealing with him.

She was awesome! I was informed of things that I did not know about CarShield and that was some good information. My rep was so helpful and I could not ask for anything else from her. I already started to recommend CarShield to all my friends.

He was friendly, helpful, knowledgeable. He assisted me and answered my questions. I felt like a valuable customer and appreciated. He made sure all my needs were met and that I didn’t need anything else before ending the call. Spectacular customer service.

I had a wonderful experience. Customer service was great. I was really pleased with the coverage they provided for me. I hope I never need to use this coverage, but it good to know if I need it CarShield will be there for me.

Chris was so nice to help me find what department I needed. She gave me Angie! And what a gem she is! She's the nicest person, very helpful and listened to everything that I had to say! She definitely is a keeper for your company!

Customer service was great, great value for my money, I really do not know what you want to say other than I had good contact with your rep., I hope I never have to use this protection but if do I hope you will fulfill your part.

It's been going on 3 weeks. The two week ends Wednesday of this week and I still haven't heard a thing about my car. The only way that I know what's going on with it is if I call. I had to go buy another car because I couldn't keep paying on a rental. I'm very unhappy with your services or lack of them.

CarShield is something that is so nice to have, whether it is a dead battery or major issue. Check them out today. Without this service you are taking a chance and for me it is not worth it. So I hope you will do yourself a favor and get it today.

The service person I talk with was very courteous and provided all the information clearly.. I had car trouble and she offered to connect me with the needed department. However, I did not want the service as of now due to my time factor. Thank you.

Your computer submitted the wrong Expiration date Therefore the charge did not go through my bank. It was refused. I didn’t get an email until four or five days after this happened. I’m very pleased with the outcome. Customer service representative was very helpful in completing my transaction.

I spoke to two different agents. I gave 3 stars because Dana was polite and efficient. I only gave 3 stars because Ashley is incompetent. You don't transfer a customer to a closed department especially without letting them know it's closed or if there is no way to leave a message. That's infuriating!!!

Gave me the list I needed for shops to take my vehicle to I needed to have any repairs done. Very courteous and helpful.... Thank you. Very pleased This is along. Thank you and all I have to say very good.

Rec'd letter to activate, called and representative was very knowledgeable, friendly, and helpful, now I really feel that I'm protected! Discussed about my two vehicles and she did not find it at first then found out it was under another number so it was found and she ensured I got what I wanted. Thank you Car Shield! Mahalo!

Ms. ** and Ms. ** were so professional and happy. They made my decision so easy. It's hard to find people like them. I am glad to be a part of the Car Shield's family. The price that it takes to cover my vehicle is reasonable. Thank you.

Midas replaced both wheel bearings in my car. Car Shield was Jhonny on the spot. They sent an adjuster out to Midas to verify the issues related to my vehicle and 4 days later they approved the work to be done.

Good Representatives on the phone and moved through process efficiently. Helpful with questions and addressed my concerns. Seen ads on TV and thought I should check it out for our cars. The process was not too long to go through and people very helpful.

To check on automatic payment and see if they had the updated card and that we were signed up for automatic payment as we got a call telling us that it did not go through for our last month's payment. I see to all be ok now. Thank you.

Temporary service suspension availability as vehicle will be stored for 6 months. I will be out of the country for that amount of time and not driving the car. The customer service representative was very helpful in explaining everything. Thank you.

Everything went well with the professionalism of a young man named "Landry". He was very patience with this old lady! Give him a raise. I'm so excited that I learned a bit from him trying to master an IPHONE but he just lead me through everything.. Thanks and be bless.

They made it very quick and easy to change my payment information. Having my CC compromised was hard enough but they made the change very easy. Customer service very pleasant and easy to talk to. Love the security I have with this company.

It seemed to take a virtual act of congress and two weeks to have this resolved, but finally CarShield came through and we now are riding with the replacement for our automobile's failed air compressor. The shop and CarShield kept in contact with us to have the correct part located and installed. We appreciate the approval for the part the shop had in stock. Thank you.

I needed to change the date of when my payment was taken out. The rep was very helpful and the change was made while I was on the phone with him. I would recommend Car Shield to anyone that is looking for this kind of service.

CarShield agreed to order the part for the repair to be shipped to the auto dealership where my car was towed to. The part was suppose to be shipped in 2 days. It was not. My car was at the dealership for 2 weeks. I called to see if my car was fixed. the dealer said they had not received the parts. Carshield should have contact the parts company and made sure it was received. I called after two weeks to check on my car and the dealer said they did not received the part. I had to call carshield to tell them the part never came. Then they contact AutoZone about the part and they said they will call me back with an update and they never did.

Kristina, who was my agent welcomed me, as my car as I told your company, was involved in a hit and run and was in the shop. Kristina understood, took all my info, and started me onto my 20 day 500 mile quest. Once completed, I can then begin my coverage.

Most excellent and professional experience. All my expectations were met or exceeded. I will definitely use Carshield in the future. All claims were addressed and remediated with no issues. Totally satisfied customer. Happy happy happy.

To Whom It May Concern,

DO NOT, I repeat DO NOT GET CARSHIELD!!! IF I COULD LEAVE A -0 RATING, I WOULD! My car has been at the original dealer since Sept. 20, 2021. They explained to me after the first two days of my car being there that my transmission was failing. Like most dealers, Cadillac rather replace the entire transmission versus taking more time and money to pull the transmission apart and find the problem. Cadillac explained that to Carshield the same day I received the information. Immediately, Carshield went GHOST! NO ONE reached back to my dealership in regards to the repair. I hadn't heard anything either so I called my dealership. They said they had not heard back from Carshield and have left several messages for the adjuster. I then called out and left a message with a rep at Carshield because they refuse to transfer you directly to the adjuster about YOUR CAR.

I call for roadside service. My representative was very helpful and nice. She was able to answer all my questions. Having car trouble is very frustrating,. I had to get a ride to work, I hope this won't take long for my car to get fix.

They covered my air conditioning compressor in full on my 2010 Cadillac which could have ran me $1500 to $2000 but it was very seamless after my mechanic called their office. I would definitely recommend to all people out there especially if you don’t have a lot in savings account

Emergency switch and GPS not working. E switch when pressing it will not come on. The gps destination symbol doesn't work after many presses. I was told that you covered these items but received a call today that the E switch is not covered. Why?

Given the complete runaround. CarShield says one thing and American says the complete opposite. We are cancelling our contract. This company likes to take our money but doesn't believe in taking care of their people. I'm very disappointed in you.

I spoke to someone at CarShield and they are called about a rental. They gave me the results that I need. I will clear the recommend to anyone. They're very helpful and dependable people and I would like to thank though I would like to thank them.

I've not had to use my CarShield yet but the young lady I spoke with today was very helpful, knowledgeable, courteous and very professional. I think the rates are very good and affordable. And I'd recommend them to anyone. Thank you car Shield.

Had a very good experience with your customer service employee who explained questions for me to explain to any Ford dealer that pertained to my mileage of 52,700 Which they constantly state I need a 55,000. mile maintenance check.

Great experience, excellent people to help you with your issue(s). Very patient and informative. Helped to speak with a person vice a recording. The hours of operation really do help me in contact the company on my time. This due to doctor visits and other items that may cause me to work around a time and/or date to contact Car Shield. Thanks once again for being there for me.

Excellent service, great customer communication, but as yet I haven't needed to use the service, my vehicle receives its normal servicing to keep it in good shape. But it's nice to know that I have CarShield there if something major happens.

I have a great experience having Carshield represent me and supplying coverage for my Kia Spectra ex 09 model. They were responsive in answering any questions I had and courteous with their response. I would recommend them to anyone who has need for insurance.

The lady on the phone helped me, where I could keep my Car Shield in these times when things are bad, I feel safer with car shied on my side. I greatly appreciate it. Thanks a lot for all the help.

The person who was assisting me was very experience in providing me with information, and providing me with the help I needed to complete my information update. She was very good about everything. Thank you being there. The staff are very helpful and acknowledgeable about their job, and I would let all my family member know about the wonderful new people I have meet.

My experience was great in getting answer to my question from customer service. I would recommend CarShield to my friends, I found this to be best warranty I ever purchase. The way your system is set up for payment is outstanding.

It was very easy to sign up. The salesman was very helpful and pleasant. He did a good job explaining the coverage and how it worked. I had researched several other companies, and CarShield was very competitive. CarShield's price was cheaper than two of the other companies I checked with.

Had just gotten coverage and credit card was about to expired. Called in that new card. 2 weeks later someone hacked my new card and had to close and get another card so within a 6 week period had to call and give 3 cards to them. they were very understanding and we were able to laugh about it making me feel better.

Rep was very friendly and knowledgeable and took care of my request in a timely manner. She made me feel like more than just another caller. Good experience. I will recommend Carshield to anyone looking for coverage. In my opinion customer service is a top priority in any purchase whether short or long term. It is refreshing to talk to a rep that cares about the customer.

4 I've been watching this commercial. It never dawned on me I should look into it and you know sometime when you need something sometimes you just got to beat you in the head and after I talk to them I was really happy that I contacted them. Wish I had a car earlier.

The representative was very prompt and efficient. The towing service man they sent was also excellent. Now as long as the service is completely covered by our policy as the representative said we will be very satisfied. Thank you.

You want me to write a review before you finish with the car that’s been in the dealership position for over 2 weeks. Nothing but headaches from everyone at your company. Wouldn’t recommend this to my worst enemy. God Bless all you. Karma is a Mother! Might not come back on you, but maybe your kids. This is a kid's company playing with adults' money. Don’t buy…just pay the 140 a month into your bank account and you’ll have more money to throw into your car for repairs. I’ve been with them for a year and this is my only claim ever!

My car was making noise in the front end. Took the car to my mechanic and he checked it out and notified Car Shield of the repair cost which was approved and I received my car back the next day. Excellent service.

Very courteous and informative. Answered all my questions and very satisfied with your service. I will definitely refer the carrier's information to relatives and friends. Provided all information necessary for me to file the claim, provided contact information and address information about the auto repair shop and advised me of the tow service and their contact information.

I received an email that my payment had not gone through. I discovered that my payment card had expired. The agent helped me set up the auto payments via checking, rather than a card so that this wouldn't happen again.

Customer Service successfully took care of getting my problem. It was a problem with the billing department. It has nothing to do with my 2011 Toyota Avalon. For that I am very thankful! I look forward to dealing with Customer Service.

CarShield was very helpful in helping me get to the right department. Every item was taken care of, at no time did I feel as if I were a problem to them. The people who helped me acted in a professional and polite manner. They spoke clearly where I could understand and did not have to ask them to repeat. Thank You.

I made a payment early and the auto pay took out a payment. I call. They fix it with no problem. I also had a payment issue and contact customer service. Lady help me to resolve this issue with payment. I do recommend CarShield insurance.

Appreciated Rep Byron **'s expertise and good humor while explaining all aspects of Coverage and Contract details. At today's repair and labor costs for newer cars, it's smart to have a comprehensive plan. CarShield is a name you can trust at home and on the road. Best investment I've made this year! CEB.

My claim was handled in a professional manner. Thank you. I was thankful that I had coverage. I had no problem with my vehicle. Then it threw a check engine light. The rest was a wrap. You guys paid half the bill. Thank you for that.

Great service. Answered every question and concerns. Took care of my need. Making payment was very easy. Also making changes to my account was well received. I love the coverage and price. I would recommend to my family and friends.

My experience with the customer service rep was wonderful. She didn't give me any problems. She did say that they can lower my plan. I told her I was not interested in that and she canceled it as I asked and tell me how long it would take before my money will be reversed back to my card. Other than that she was very pleasant and nice and I like that. She also gave me my customer ID number in case I had any problems in the future.

Car began getting hot when I would give it gas after a few minutes so each it would do that I would pull over to side of road. When I finally got home I called perfect time and they had it towed to their establishment to have it checked. Car Shield is the best and we recommend them all the time. Thank you. Debra

My car has been in the shop since September 10, 2021. It is now October 1, 2021. I see that no one cares enough to make sure, I as a Diamond of 2 years with 2 cars paying $100 a month for both, was treated better. No one has called me EVER for an update from Carshield nor American auto shield and I have called both of them repeatedly. I have called almost every day after 2 weeks passed and to the date there has been 5 escalations.

Helped me with getting my car checked out. Helped get things done with no problem..Feel much better now that my car is in the shop and getting checked out. Was very stressed out before. Now feel much better now that my car is in the tranny shop fixing to get checked out my.

I was fortunate enough to buy a low mileage car and got the best coverage. I've had two claims that went very smoothly. No hassles. They covered a bad lock solenoid and a timing belt tensioner. Coverage is not cheap, but it's a good investment for the $45,000 car that I got for $10,000.

I had Carshield for about a year and a half and it only covered a fuel pump even though I spent thousands of dollars on repairs that Carshield did not cover. I cancelled the contract because I bought a new car with full coverage of repairs.

The customer service rep took care of my concerns immediately and professionally. Answered all my questions and was prompt which made my contact short but efficient. This is the second contract coverage I've had and there were a few important questions I had regarding my coverage. All were addressed and answered by the customer service rep. And she is sending me a copy of my policy for my personal reference. Happy I am covered by CarShield!

They are very helpful in resolving problems and issues. Customer service make it their priority to make every individual happy and satisfied. And I am very excited to be a new member with CarShield. Highly would recommend a friend for CarShield membership.

Told us where to go to have our transmission checked. Oct 12 is our appt. Was very courteous and told us exactly what to do. I was Leery of the services but it seems legit. Will let you know if we have any issues

After several months of having a policy with C. S. I still l had not rec'd a hard copy of my policy. I had called several times and requested a contract but had not rec'd anything as of yet over several months. I called and was routed to Miss Jessica in Customer Service who was reassuring to speak with. Miss Jessica took care of the issue quickly and pleasantly. Thank You, Lovett

Best place ever!! My Nissan transmission was leaking fluids from my engine to a center part on my under the hood casing. It smell bad. Next my windows on the driver side. Next my transmission stopped working while I was

I have had 2 warrantees with Carshield, 1 on each of my vehicles for several years, which I have never used until recently. I first call CarShield to make sure they would covered the repairs on this vehicle in question and was told they did, (AC & Power Window Moter). I put my vehicles in for a passenger side power window and AC repair, both of which had stopped working. First I found out from my service center that CarShield would only cover after market parts for repairs, which I was not made aware of when they sold me the policies. Considering one of my vehicles is a Mercedes, this is unacceptable. But, 3 weeks later with my other vehicle still in the shop, I called my service center again to find out the status. I was told that they we still waiting on approval to replace the AC compressor due to compressor leaks.

I had an awesome experience with Carshield over three months ago maybe Four but they paid for my engine to be completely replace. Car shield receives such a bad reputation from Mechanics who are just in the business to make money. I would advised anybody to get Carshield, however my claim would not have been covered if I wouldn't have read the contract. When buying these policies Customers need to realize and read what they bought into. If they don't like it from the beginning don't be in. My Malibu is a 2012 with 128k miles when I got the coverage and not everything is covered but my engine was covered because it covers timing chains and at the end of the day the parts that are covered will outweigh the parts that are not covered because they are either more little or easier to afford. Carshield is amazing and I would have them any other way.

When I called Carshield and told them that my horn went out. I was unsure if they covered it or not, but the customer service representative was very helpful and told me that my horn was covered under the electrical service.

Customer service did an excellent job meeting my needs. They helped me with my contract dispute. I had called to cancel my contract because of what was told to me on the phone was not what I had agreed to at the beginning of the sale.

I received a rental car for three days when my car was being repaired. It took more than three days for the repairs. I called to request more time on the rental car and was told I was only locked in for three days. The contract states up to seven days for a rental car. When I returned the car I was told that Car Shield would not cover the taxes on the rental car. It states on my rental agreement that you cover the cost 100 percent.

Bank account closed and I forgot this was being drafted (due to card being hacked). The emails and phone calls were so appreciated. I did not want to lose your coverage. It is a blessing to know that I am protected.

David ** was patient and thorough in assisting me to establish new service with Car Shield. He answered questions and ensured I understood the coverage. I look forward to a positive, long term contract with your Agency. In fact, I sent out a Facebook shoutout to my Friends to also sign up with Car Shield.

Fortunately, I never had to use CarShield, unfortunately, due to financial hardship, I had to cancel my policy. I was treated with respect and understanding by Cust. Serv. Rep. Christina. I will return to CarShield should my situation become solvent again. Thank you for making an uneasy situation comfortable.

Agent was very willing and helpful in working a plan I can live with! I am on a limited income and any unforeseen expenses can jeopardize my budget item and happened. However, Car Shield worked plan which we hope will make things work!

Carshield sucks and false advertisements. My transmission is slipping on my truck. They want me to pay out of pocket for it. I've went past the 500 miles that was required. I have the $200 deductible. I can't afford to pay for transmission. I've found new warranty.

Very helpful. I was helped by a very experienced person who knew what she was talking about with her experience and I thank her. I had every question answered to the best of her ability, she knew what to say to every question. Thank You.

The representative was very courteous and knowledgeable about CarShield's products and services and went the extra mile to understand the customer concerns and went over my membership and overall details of the contract. The representative provided excellent customer service and I will recommend CarShield to family and friends. I have been with CarShield for a year now and I am planning on being with them for years to come if my car is still running which I am sure it will be if I stick with CarShield..

I was very happy and completely satisfied with the response that I got from Car Shield and repair. Call SHIELD is amazing. It help us to keep our sanity with no worries at all just as your contract states for coverage so it’s done 100%. I thank you guys so much and for getting this repair done so quickly my whole family was happy. Thank you again Car Shield

I'm going to be a few days late with my payment this month and Carshield was kind enough to keep my policy active. I haven't had to use the insurance yet and hope I never do but it nice knowing that it there if I need it. Thank you so much. You guys are a pleasure to work with.

Extremely knowledgeable, extremely helpful and extremely pleasant. She answered all questions to our satisfaction. Even called back when disconnected. She made us feel like we are the only customers. We will definitely recommend them to everyone. Way to go team.

Rep was kind in explaining how the procedure works which I had no clue of? Provided me with my contract number and the claim number that I need to provide for whenever I needed to go and get service for my vehicle

They Were Very Good At What Knowing What I Needed And Got Me Taken Care Of So Thank You For What You're Providing So Far. I'm Happy And I Hope I Don't Need Your Service Any Time Soon And Thank You

Their warranty is a joke and they will not honor it. I will be going to the Better Business Bureau as well as posting on every social media possible. Multiple reasons for an engine light to come on, mine on due to the bolts on the manifold. The 3rd cylinder on my truck misfired but a certified Dodge mechanic from out of state said he believed it could need a tune up and my plugs were bad possibly. Like anyone, would know and believe, this does not constitute a tow. I made an appointment to the Dodge dealer where I near where I reside in another state so that I would not be stranded and traveling two states out to deal with a possible spark plug issue which anyone with basic knowledge of a spark plug would do.

I phoned Car Shield to find out if and when I would be receiving membership cards and information. I was told that an email could be sent immediately. I opted for the info to be sent via U.S. Mail. I was told it would be about 15-20 days before I would receive the requested info in the mail.

I had no problem with the question I ask the person in customer service. She answer my question. She sent my Car coverage to my Email as I requested. I got it within 5 minutes.. Very nice person to talk to.

My rep was extremely helpful, courteous and appears very knowledgeable. I am very happy with my purchase of Car Shield. It has proven to be a good value for my money. It has almost paid for itself. I would recommend to anyone.

Was told when ordering that cost would be $89/month as in flyer. Ordered 8/27/21. Was billed $138.60 at that time and since on was charged $138.60 on 9/27/21. Called 9/27 spoke to Zemetra. She worked with me so the payment for October will be $89.99 plus tax.

We purchased a new vehicle and had to transfer our Car Shield Service contract. Normally that would be a royal pain in the butt, but Brittany made the whole affair very easy. She was pleasant and efficient throughout the whole process.

Chase normally pays my account once monthly and for some reason did not pay it for September. Gave needed information to your person so that it was paid and she will send information to Chase so that it will be paid monthly.

The agent was soo very helpful in getting my account status back to normal. With agent's permission I was able to get my payment schedule back on track and within my budget. Would recommend Car Shield to all that will listen to me.

I am a new customer. I haven't had any car troubles yet. So far I've had good experiences when speaking with customer support service providers. I was happy to see it did not take me a long time to get in touch with a live representative. I feel the representatives I've spoken to genuinely cared and strived to help me. However, my most recent call was to upgrade my coverage from Gold to Diamond. I was told a supervisor will review my request and the representative will get back to me within 3 to 5 days. It has been an entire week and unfortunately they have still not called back. Hope to receive a call soon.

I originally signed up for this fully expecting to use it. Unfortunately as we are elderly, and on a fixed budget I was unable to find the funding in my budget to continue to keep this service. I was satisfied with your customer service, and thank you for your your quick response.

What I liked most was that my bill was paid. I left the repair shop with a repaired car and had to pay nothing! I liked the fact that you worked directly with the shop leaving me free of hassle. Thank you Car Shield!

Handled accordingly and customer service was great! I have told so many about Car Shield, hopefully they will take my advice and sign up. This was the best thing I could have done, sign up and save money because the type of vehicle I have would have been a big ticket without CarShield.

My former debit card was stolen. So I had to replace the stolen card with a new card. It took a little time and I knew it would interfere with why the payment was due. I received an email about difficulty in getting payment so I called immediately. The transition with your representative and smooth and Uneventful. Just took a few minutes then everything was back to normal. Thank you for such efficient workers. So easy to talk to and to understand. Thank you again.

The agent was very helpful and sent me some places that I could take my car and it was fine. She took the time to explain everything to me and send the email of places right away. I had the email in less than a minute.

The man on the phone helped me out fine with what I was going through with my car and all I had to do was buy a gas cap. Thank you very much. The customer service was so helpful. I was ready to take my car to the dealer. Now I don't have to. The light went right off.

The representative I spoke to genuinely cared about me and the my vehicle. I couldn't have asked for a more understanding phone conversation. I felt very informed about my decision and felt very good with the coverage. And it was all because of the high level of help my representative gave me.

It was a very informative and pleasant experience. Carshield addressed and satisfied my concerns. I would give them my highest recommendation to any family member or friend..They provide quality service and excellent value to their customers. And they do an excellent job of providing quality service and customer satisfaction....

Representative was very helpful. I would recommend CarShield to my family and friend. CarShield is a very reputable company and stand behind their promise, I also know friends says CarShield have took care of their mechanic bill without any problem,

Car Shield responded to me immediately when I realized my car needed repaired. The auto dealership contacted Car Shield, arrangements were made between Car Shield and the auto dealership to repair my vehicle, with no added stress to myself. When I retrieved my car after the repair work was done, I needed only to pay my deductible, and leave with my repaired vehicle. I greatly appreciate how easy it was to accomplish. No runaround. No hidden fees. No added stress. I'd highly recommend Car Shield to anyone. Thank you.

Axle replacement not covered due to being ripped. I don't understand how one is supposed to know prior to ripping unless there is an issue. I only took my vehicle in for an inspection to keep up on things and found out I needed a new axle. I've only had the car for about a year. I am on a fixed income still the monthly payment for the gold package is really a hardship for me not to mention the $350 I now owe the mechanic. I am not pleased and probably will look at other options for warranty.

I've been with Car Shield for 16 months and have never been late but started a new job and my is being delayed a day or two so I called to ask if there is a late charge and your associate was very helpful.

We've enjoyed the quality of service we've received from CarShield over the past year and a half, even though we fortunately haven't had to make a claim. Your customer service department, especially Margaret (Marci) is EXCEPTIONAL! Thank you very much, George M & Sue Ann M.

Hello. Tyler ** assisted me with a new policy. He was very pleasant on the phone and able to answer all my questions once he determined what coverage my car qualified for. He did not rush through the call and took the time to ensure everything was explained thoroughly. I would hope to be able to speak with him again if I have a need to call in. Please recognize him for a job well done! He is someone who I hope is truly valued as part of your team!

Very helpful. Took care of the issue promptly. The voice-mail I received could have mentioned the problem but that's ok. All is well. I hope all of you have a good weekend and a wonderful autumn. Happy winter holidays and a great New Year.

When will I get back my money in reference to monthly payments since I have sold the F-250 on September 17, 2021. No one will answer this question, please help. As for the customer service, CarShield was excellent. I would highly recommend your company to my family and friends.

I haven't had no problems at all, the representative was kind and caring about what needed to be done, she took care of the matter easily, very happy with the phone quickly being answered with no on hold time at all, very pleased.

Requested booklet and or contract on my Diamond membership. Agent was most helpful and will forward booklet and contract requirements to my email address. Brendan was most helpful and reminded me documents will arrive in about ten days. Thank you for the assistance and will review contract upon arrival.

I just bought a new car with warranty and full coverage so I didn’t need CarShield anymore. When I called CarShield customer service to cancel the contract the lady was exceptionally nice and did it instantly. Very helpful. Would definitely recommend CarShield to anyone in need. Thank you CarShield.

Called to make sure that my coverage was current and to get a brief overview of actions to take to ensure that the claim is paid. The Customer Service representative gave me a quick verbal rundown then sent me an email with the exact instructions. Thank you for this efficient service.

My car is at a shop. Have Ben going back and forth with ya all for three weeks? They have sent an inspector out. It has went to adjuster. All is good they keep telling me. But now you're trying to find a used part. Or refurbished part. And now I’m sitting here still no car. Not a happy customer.

I was not in need from this point on the tow truck. What I try to say the CarShield people they were helping me very diligently, patiently and kind till I got the help I needed.

Gave mileage update to representative and updated contact information with her help. She was very polite and professional about updating the information I submitted to her. I would and is going to recommend CarShield to all my family, along with my friends. I am now part of the CarShield family.

Had my gas gauge worked on. Couldn't see how much gas I had in my car. This was something a driver needs to know. I let the dealer know I had CarShield, they call and CarShield took care of business. Thank You Carshield.

She was friendly and eager to help. I couldn't get my contract to accept in the app. She did it on her end; then I did it on my end; then it worked. Also she helped me with my daughter's account; which I am listed on.

Ease of mind is what you get with CarShield. They have been incredibly helpful and took care of my repairs quickly. What are you waiting for? If your vehicle is past its factory warranty or even if it's an older vehicle, why not stay covered with a Car Shield safeguard in place.

When I called today, I paid my monthly payment, and then transferred to Customer Service. I intended to end my contract. The representative politely asked me the reason, I explained that a couple of months ago my car needed service. CarShield declined the problem saying that it was for a moving part. I think almost all things are moving on a car. She then explained the situation in a way that I understood, she offered me a lower monthly payment. I asked what does it cover, I had not received a contract, she explained many things that are important, I then decided to keep my contract, she proceeded to get authorization, I am staying with CarShield. My car is a 2002 S80 Volvo, so you know it is an older model. I believe that I will be able to use this policy after all. I have received the Confirmation of Coverage and am satisfied with the arrangement that has been made. Contract #**. Thank you. Joyce **.

It took 3 weeks from day submitted to car return. Over 2 weeks until approval and it still cost us out of pocket $1526 which was crazy. And only 3 day car rental at end. Very disappointed in the service. Not at all what I expected.

The Representative was very helpful in changing my payment date in order for it to correspond with my direct deposit check. This will make it easy and proficient in making certain my Monthly Payment is received on to prevent delinquent payments.

Everything was easy fast. Lady was very pleasant and knowledgeable. Let me know everything about the coverage. Took time to listen to me and all my concerns. I would recommend Car Shield to all my friends. Thanks for all your help.

As I mentioned before, Clayton is an excellent staff person. He encouraged me to consider the lower cost plans but I had to cancel entirely due to very limited income. Kudos to him and to your company for your work.

I called because I received a letter from Car Shield asking me to call, my last name was spelled wrong on my letter, but on this call it was spelled right. Very helpful lady I spoke with. Name was Christine I think.