CarShield Reviews

The times I have needed to ask a question and even when I called to cancel my coverage on a car we no longer own, the service was excellent. Very nice people to speak with and listen to any concerns. Great experience.

Perfect with understanding my situation and he knew how just to help me. With that 5 stars all around besides getting me to understand that I have been paying on this for year and he would hate to see me lose my benefits.

Already noted in previous correspondence. I requested a refund that was denied 3 times when a Supervisor called me to say she was issuing a refund because of the circumstances. I don't have another vehicle to transfer coverage to that would be worth it. A 20023 Ford Explorer with 200,000 miles on it and a similar 1997 Cadillac with similar mileage are not even worth $800 together. If anything would go wrong, I would Junk them, not cover them.

The agent was very patient to help explain the plans, He was very friendly and well informed on the subject. The product sounds like it very good, only time will tell. He worked with us to get the best deal for us.

The CSR was very patient and extremely friendly! We resolved the issue and I'll be calling back today to see where I can take my car. Couldn't get the mileage for her off the car due to something electrical. She was so patient and waiting. But couldn't get the odometer work so I could see the mileage. She assured me everything will be just fine if I called back with the mileage! What a great team you have!

I have recommended to many of my friend. I don’t know why they haven’t got it yet. Believe me this is one of the best thing I have ever purchased. Car repairs are really high. When you have someone in your corner that would back up over half your cars it’s a no-brainer.

Sorry we were short term..car was totaled in an accident..I like the idea of coverage...however I did find the price of coverage to be high..I know that to fix a broken car is very expensive and to have peace of mind....

I tried everything to get fob working. Auto Shield called a tow truck and in the meantime I called Cadillac service and figured it out. It started to work and I called CarShield to cancel the tow to the Cadillac dealer.

CarShield gave us good experience. I spoke to a representative and I let her know that the Better Business Bureau had some negative views about the company. But dealing with car shield it’s a good company. I appreciate you’ll working me and my wife, I felt comfortable with car shield but not my we will get it another time.

Thank you very much. Your customer service was exceptional and I was very pleased with the quality we received in speaking with your representative. I am glad this is here for anything that may come. We feel like we have added protection. Thank you again.

They are friendly and knowledgeable, I have had nothing but a positive experience with any of the customer support staff. I can tell that they are well trained and are easy to talk to, I have had very few be as friendly, they are respectful and I have not had one of them give me the impression that I was interrupting their day. In my interactions they have shown that they want me to keep the product. I would highly recommend your company on your customer service representatives alone.

I asked for a copy of something reflecting that the account was paid for 1 year since the papers I had only showed that I am paying $79.00 monthly, which is not the case. The person that I spoke to had to get a manager to be able to process my request, and seemed very reluctant to do so.

The person that took care of me was very knowledgeable, patient and interested in helping me the best he can. Everything went smoothly and I understood why the payment was not processed. I have a brand new debit card so I Registered and cancel the previous one. The payment went through easily and everything came back to normal. Optional my experience with Car shield have been excellent.

Was a member for two years - plus; wasn't helped not even $1 on my work order on my vehicle covered. Paid a monthly charge towards my vehicle; PAID on time, no help towards my work order. SUCKS ---- SUCKs. No your coverage gets a F rating. ZERO rating.

I received a email saying my card is going to expire. And I didn't realize it was about to. So I called and the representative had a very upbeat positive attitude. She answered all my questions and before she ended the call she asked me one time if I had any more questions. You should hire more like her.

I really don't have anything else to say. I was very pleased with my response given to me from the young lady Brianna. I'm pleased with my results. I share your company with everyone that I know that has a car.

Starting off with some problems and mistakes regarding payment date and inconsistencies. Issues got straightened out fairly soon. I understand what happened and then things fell into place with accurate info. Thanks for supervisory intercession which helped this process after all.

When I tried to log into Mepco, it would not take my user and password, Called CarShield and she Answered all of my questions, Friendly and knew her business. This the first time with CarShield so I had many questions and got answers. So far CarShield lives up to image on TV,

Needed to update credit card information to 2013 Chrysler 300S and Angel from Customer Service was very helpful in updating the Credit Card information and prevented the cancellation of my coverage and savings on any costly repairs to my vehicle. The $89.00 payment has been paid for on my Chrysler. Thank you Angel.

Excellent service and coverage...Very highly recommended to others. Always there for me...No waste of time. Car Shield auto coverage gives ease of mind no matter where I travel. All service mechanics recognize car shield as always easy to work with.

Well... I use the CarShield mobile app. when paying my bill each month. I changed my date to the 15th of each month. The app. tells me the 15th But when I looked on the MEPCO website, it was showing my bill was due on the 5th. I spoke to a CarShield rep. and she told me to continue to use the app. The rep. didn't know why it was different but she was glad that I brought this to her attention. Can you please double check with MEPCO and get this cleared up? Thank you. All in all... Great coverage and awesome customer service. Keep up the good work guys.

When I signed up for Carshield I apparently did not understand that there are levels to this service and since my car is 7 years old I cannot get the "good package" gold, silver, etc. I have had 2 issues with my car and Carshield has not covered either, however if my car engine blows up I'm covered.

What I can say is the short time that have been with that y’all is everyone that you talk to is very helpful and willing to help and overall I think the company is an one to be in company with so I will encourage anyone to be a part of the Carshield team.

We had an appointment with our dealer for our lube oil and filter as well as normal servicing. When my wife drove into the service bay the attendant heard a loud squeal from under the hood. It was determined that a bearing needed to be replaced. The dealer called you and received the okay right away. This is the type of service that was always done in the 1950s and 1960s. You have proven that all companies are not out to get the client, but to stand behind your words and take care of the client. Thank you for being there when we needed you. We will be recommending CarShield to family, friends and anybody who will listen to our experience. Regards, Larry **

Name spelled incorrectly. Please make corrections so coverage is right. All information explained. Understood what needs to be done. Service good, patient, took time to answer questions, explained services. This will give peace of mind because the vechicle is an older so this coverage should help. Better to have than not to have the coverage.

I have a Chevy Cobalt that I'm worried about. Future trouble may be too expensive for me. I've added this policy to help out. I have a decent payment, but I haven't actually used the service yet. My car has low mileage, so I hope to not need this service for a while.

Just about everything was covered and it was painless and so easy. Thank you so much CarShield. You Rock! You are Fantastic. My Engine took 11 hours. My Cooling fan was fixed. What a great program you offer for society.

My window would not go up and I called CarShield and they were quick to recommend SUN auto a nearby location. I am very happy with the end result. The SUN auto team were great and got my car fixed over night. THANK YOU.

All was handled well and I had no problem talking to the salesperson. I was given good advice. The rep was knowledgeable. Gave me discounts that fit my budget. This the first time that I ever gotten an extended warranty from an on-line company. I was real impressed with the help I received.

I have a 2012 BMW 335is. Have had the car for nine years with no issues. I joined Car Shield due to a recommendation from my mom. She has them and speaks very highly of them. I joined in Feb 2021. Had an issue with my vehicle in April. Had the car towed to the dealer. They contacted and received approval for the repairs from Car Shield. This was a great experience. I wasn't stressed out having to deal with any back and forth. BMW dealer and Car Shield were on contact with each other. I had very little worries. The repair was completed with no issues. The tow truck was scheduled by Car Shield as well.

I always get fast & accurate answers when I speak with CarShield. Everyone is friendly & is quick to help. I haven’t had to use their service yet, but I know my problems will be satisfied. I’m confident they are on my side.

I live in a small town calling every car shop, but they didn’t take CarShield. The Lady in Customer Service helped me find several car shops in the town next to me and was very helpful to go out of her way.

Customer service let me know my claim was being turned over to an advisor, Don was a great adjuster. Excellent customer service. Worked great with mechanics of my choice. Followed up with him always called back. Thanks Don. I would recommend CarShield - to everyone. Very affordable. Can’t wait to get my truck back.

Why isn't the Air Conditioner system not covered? If the Air Conditioner is not working on the automobile and the cost for repair is if $850.00., I think this is a major failure and should be covered. Mine was declined after the dealership performed a diagnostic and the repair bill reflects a complete hose replacement in order to get the air conditioner to cool the car and to stop smoke/steam from coming out from under the hood. The temperature gauge never went off "cool" so I know it was not the radiator causing the smoke/steam from emitting from under the hood.

Took care of every thing. Did a great job. Thanks again for the great job in getting me back on the road. Made sure that y'all got the best part to replace the old alternator. Got the part to the dealership overnight.

No question asked, Simply Superb. I am happy with Car Shield. The customer services is fantastic and unbeatable. They give me ultimate respect that I deserved. I will keep recommending you guys to friends and families. Keep it up, Car Shield! Even though I have not had any car trouble, so far, so good!

Excellent Customer Service!!! In a time of worriness, I’m now at ease. I was taken care of in a timely fashion. I appreciate the help and thoroughly explaining everything that I need to know about my coverage. I would definitely recommend CarShield to everyone that I know, that way everyone can be at ease, Thank you!!!

My account had been compromised. I appreciated that Car Shield contacted me to offer the help I needed. The young lady that helped was very helpful. We have taken care of the problem. We were able to review the benefits stated on my policy.

Great customer service. I will recommend to a friend. My question was answer fast. Great person. I like good customer service. My problem was solved with good customer service experience. Most sure I will recommend my friends. Good work. I love kind people that values. They company with high protection with the years of experience.

Having signed up because of advertised no hassle claims, I found out differently. Having taken my vehicle to reputable Chevy dealer, to my dismay, I found out that their labor schedule was different, costing me an additional $351. This was not as advertised performance. Had I known, I would have take it to a dealer that utilizes the same schedule. This was also after your adjuster approved the repair. I was also informed that dealers do not like working with Car Shield due to the long claim process. Their dislike of Car Shield severely limits my dealer repair options. I have used the Chevy dealer many times in the past and trust them.

He answered my questions to my understanding and I now have the answer to what I wanted to know. He was pleasant and courteous. He was good at his job and well informed. Give him a raise. At least give him credit for a good review. :)

Your representative was very thorough...helpful and pleasant. Did a great job reviewing the program and making it easy for me to understand. Overall, a very good experience. I have definitely recommended Car Shield to others and glad I did. Kevin **. Baltimore, Maryland

!Sneered quickly. Accepted refund promptly. Seemed like a good value for the car. Did not end up buying the car but wanted to know how much it would be to warranty it. Other problems with car stopped me. This was a luxury car and I thought it would cost much more to protect it.

They quickly approved me for repair and gave me several repair facilities in my area. I fixed the problem myself, but felt good knowing they would come through like they advertised. I would recommend them to anyone needing protection or great auto service.

My car’s AC starting blowing hot driving back from New York, I contacted Car Shield and they told me what to do and shortly after the claim was put in. They responded quickly and were very caring and friendly. I felt so much better after talking to them, I know I made the right choice choosing them to fix my car. Thank you Car Shield.

I was sceptical when originally signing up but Carshield has already come through for me twice. Their monthly fee is a small price to pay for saving their clients from unexpected and costly repairs. Be sure to read your contract thoroughly as there are some types of repairs that are not covered by the extended warranty.

This will be my first time possibly using my coverage. The representative was friendly, helpful, and knowledgeable. She supplied me with all the information I will need to give to the auto repair shop. If she had not told me to check first that the shop takes Auto Shield, I might have been left with a large bill.

I asked the question of when my next payment was due, and your agent, answered me in a minute. She was very friendly and very professional. It was less than a 2 minute call. There really is nothing else I can say.

Exemplary service received. Not being very up on such things; the gentlemen walked me thru every step of the form. I felt as if I wasn't a burden, due to my lack of knowledge regarding such things. I have already recommend this service to friends. Again, Thanks!!!

Needed answers concerning letters received. Question was answered. Explained letters were in case I had other vehicles to cover. I needed no more coverage. Was told to ignore the mail. As of yet I have not had to use the coverage I have.

I have had Carshield for several years and have only ever had one other occasion to use them for a cv joint. Had zero problems at all. Now my car is in the repair shop, which the carshield rep found for me, to have the other cv joint, blower motor and actuator/blend door for air conditioning repaired. Not only have the representatives been so very kind and knowledgeable but they are also lining me up with a rental car while my car is being repaired. I am the primary caretaker of my dad who has dementia and heart issues and to be without a car is very scary for me. Everyone at carshield has been understanding and caring of the situation. I highly recommend

Was very pleased with the help and the plan they found for me. Which helped me cover things that's important in a woman's life when getting a car fixed. And was very glad that my father Clifford ** suggested checking into it. For your company being a great help to him and some of my family members.

Just great. The service and the representative was very helpful and patient. I would recommend Car shield for all my friends and they should too because cause she’ll go farther LOL and when Car goes farther you go further too so stay bless and have a blessed day and drive safe. I would recommend this to everyone.

Very kind. Thank you. The person took my payment and kept me active so I would not lose coverage. I was put in hospital with stomach issues. Getting old sucks but I appreciate how I was helped and not told, "Cannot help you." Thank you for that.

I checked the cost of coverage from many different companies for the same services. CarShield is the very best value for the money. Plus CarShield customer service is much more helpful and more knowledgeable. They want you to understand what you are purchasing and feel comfortable with every aspect of your policy.

Christine answered all my questions in a timely manner. She was very courteous and efficient. I received the information I requested. She reviewed my account and told me everything that was covered. Also told me more information regarding Car Shield as a credited company in good standing

I had a question about whether an item was covered in my service contract and was given an answer quickly. I also wanted to know the difference between different plans and that info. was given without delay. Thank you, Car Shield,

Representative was very informed and polite. So far we are pleased with the kindness we have dealt with. We will tell other people about this plan. So keep up the good work and be proud of your company. Thank you

I had a very good experience and the agent was very helpful and helped me to decide to go ahead and get Car Shields and I will send others to try you out car shield, I’m looking forward to being a part of your company

They said cover engine but they never cover engine. If you have cover CarShield you will know when engine is not working. They you 100 Questions. Them in deleting or not cover is happening to me. Good luck everybody

The problem I have is the fuel tank filler neck, which was not covered by you! But as I see it without this part you cannot get gas into the fuel tank. I believe this is an overlooked part. My opinion!

I had this for 6 months and I could not find a mechanic that would take Car shield, every mechanic I went to said car shield doesn't pay and they are the worst for approvals for fixing your car!! Finally I traded my truck in and got a brand new vehicle. I canceled the warranty 2 weeks after I paid and no refund. I am so glad I'm away from them. I live in Orlando Fl and I promise every mechanic I went to said no to them and told me to go get another warranty because car shield does not pay!! Now imagine believer I went to Pep boys, Tuffy, Aamco, and plenty of others that refused them. Stay away.

When I discovered my car had a flat tire as I was heading to work, I called CarShield with my first "claim" as a member. The customer service representative was extremely helpful and caring, and she acted quickly and efficiently. A towing service was sent, and my car was taken to a local repair company. I could not have asked for better service, and I would enthusiastically recommend CarShield to anyone! Based on this experience, I have great confidence that my needs will be met if I have a future incident.

Phone call with Brandt, he was excellent, and went over and above, finding an auto repair shop near my home after I was unable to find one myself. Even though at this time I had to cancel my services because as it turns out I’m trading in my van, I definitely recommend Car shield, and plan to purchase another policy after my trade-in.

My credit card was compromised and I needed to set up new card for autopay. My dealership needs a call back to set maintenance and Melissa made sure that someone will call them for the work that needs to be taking care of. Awesome customer service!!! Thanks. Errol

Representative was very helpful and professional. Went well beyond to make sure my needs were met and was understanding and courteous. She needs to be in management with a raise. She’s one of the reasons I’m still a customer because of how she treated me and that meant a lot.

I love the customer service. Great coverage for my vehicle. I would recommend everyone to join CarShield. You guys are the best. Thank you so much CarShield family. ⭐️⭐️⭐️⭐️⭐️ I’m gonna recommend all my family members and friends to join CarShield.

Brief, to the point & used examples to be specific & eliminate any questions that might remain. Car Shield is well worth the money if you're driving an 8 year old vehicle - especially because it allows you to hang up on all the warranty calls that come our way.

Customer service rep John was exceptional, professional and thorough. I had a very pleasant experience to an already stressful situation of needing repairs. Rep was very compassionate in handling my situation and putting me at ease as well as simplifying claims process for me. I would recommend everyone to this company. Can't beat this customer service Team!

Excellent customer service rep today on 6/16/2021. She deserves a promotion for her excellent working ethics. She is a excellent leader in the working industry. She is a great asset to any employer. Miss Sonya **! Kat was my rep today.

The Agent I spoke with today was very kind and helpful. I explained this was my my first time experience to have an extended warranty. The Agent explained all the items covered and promised to take good care of me. This was such a relief, and will share my experiences with others.

The only dealing I had was with the person that I talked to in customer service. She was very pleasant and helpful. I don't have any more to say. I would tell my friends about your service plan. Have a good day.

Overall Car Shield is a great company to work with, while my interaction was brief, the reps were very knowledgeable and helpful throughout the process. I will definitely consider using Car Shield again in the future, and thank you again for your courteous and helpful service.

Everyone I talked to at Car Shield was professional and knowledgeable. I had a very good experience with the sales person and the customer representative that I spoke with. I believe that Car Shield is a good insurance to have for older vehicles.

My first experience was that this company is the worst that company that I have ever dealt with.... Before I signed up.. The gentlemen had gone down the list of things that were covered, axle, transimission etc.. He also include brakes and routers..so it sounded good... So I had to bring in my car and found out I had to get brakes.. According to this gentlemen I had talked to before I signed up said that they were covered.. So I had told them (my mechanic) that I was told that and then they did them.... Unaware that they were not or I never would have them done.. (It was false information I was given and now I have to pay out of my pocket 500.00 dollars)..

We had a very good experience with the agent we talked to. I was going to cancel one of the cars and got the rates reduced for both cars. Thank you so very much. We are seniors in our mid 70's and this is a nice thing to have happen with the rates of your service.

This was a much appreciated service. I loved that an operator was always available when I called. I appreciated the peace of mind Car Shield's protection gave me. I will definitely recommend Car Shield to a friend. The coverage was worth every penny. Thanks Car Shield.

I called to make sure I was on auto pay. I was assured I was. The customer service rep even told, or reminded me of the date the money would be pulled from my account! He was so very kind and easy to understand.

I bought a F250 from Chevy dealer in pristine condition with 144926 miles when I called Carshield for a warranty. It runs so good but the Gold contract gave me great peace of mind in the event of mechanical breakdown. Awesome, that you can buy the truck you can afford and still get a warranty. I am telling everybody about you guys. I hope I don’t need it but it's a gift from God if I do. Thank you Carshield!

Peace of mind is worth its weight in gold. The customer service was great. Being on the highway knowing I've got Car Shield my wife is smiling from ear to ear. I will recommend this service to all my friends????

My husband's vehicle went down at his job and had to be towed to the dealership. Unfortunately, our insurance didn't pay for the car rental because it was a repair of my husband's vehicle and not an accident. Therefore we had to pay out of pocket for everything.

Very pleased with instant care when my car broke down. The repair shop got the permission in a jiffy to proceed with the repairs after the assessor had verified much needed repair work. Thank you I will always choose CarShield for my needs.

Called about book about my contract that has not arrived yet. Kenneth told me it had be mailed but I have not received it yet. He told me he was sending me out another one today. He said I should have it in at least 10 days. He was very helpful. Thank you.

I had a problem with my contract, called on a Saturday and within a few minutes I received a call back from the representative. She had taken care of the matter and everything was good. This was very good service.

Although I personally have yet to file a claim, I am hesitant to continue my coverage based on reports of your company denying claims on small technicalities. Example, a woman in Phoenix was recently denied coverage for her transmission repair because of a small fluid hose that most people don't even know about, failed. It was only because a local news reporter called your company that this person got her monies back to pay for this repair. I was recently told that a power steering pump repair I had done wouldn't qualify for reimbursement because it was caused by a seal leak. So technically, any repair submitted, can be denied because of the smallest reason, such as a bad seal or hose. Perhaps consumers like myself should look to other companies that are better rated.

I cancelled my policy today because I found out that my original policy with Sheehy is still valid. The service I received from CarShield have been great and I had no problems during my time from May, 2019 to June 15, 2021.

Nothing it was covered for the work that I wanted to get done. Not happy. Took it to a Dodge dealer and had to spend 90 bucks for nothing. Been paying for two years. Never used it. When I want to use it nothing was covered. The sales person should tell you that just to get a sale

I don’t have an order # but the Customer representative was very knowledgeable, professional and excellent. She represent your company very well. She provided me with new information that I was not aware you covering although I spoke to one of your supervisor not too long ago.

Just told you this on previous page. Car Windows did not work for 3 days. Took to Toyota, They had it for 6 hours or more. Said windows worked every time they tried them. Thank you for all your assistance.

At this time I am unable to afford to continue with the service I had with Carshield. The representative I spoke with handled my issue and cancelled my account. She was very Professional and understanding of my financial situation and cancelled my account. She also tried to assist me by giving me other options, to stay with Carshield which I greatly appreciated.

Every step of my experience with Carsheild has been horrible! If I could sue them I would. I have been paying on my policy for over 2 years. When I needed to use it, they did not pay the auto garage. I had to borrow the money and pay out of pocket. Every time I called they said the repair had been approved and the money was there. I wanted the money sent to me since I paid out-of-pocket. That was months ago and I'm still waiting for the check. I also sold that car and want to cancel the policy. Every time I say that, I am put on an endless loop of hold and NO ONE answers the phone! Going with this co. is like shredding your money---WORTHLESS!!!!

You guys were perfect and on time and my car will be fixed in the time that I need it. There were no problems in the order or the time of the guy coming out to take a look at my car. I really appreciate it. Thank you so very much.

We have enjoyed our time as your customers but no longer have a car that needs coverage. We thank you for your service to us. We had a car that was too old for dealer warranty so we purchased CarShield and have been completely satisfied with the expert way your company has handled our auto needs. We appreciate all that you have done for us. We will definitely recommend you to others.

I had a good experience. It took 2 days for AAA mechanic and Shield claim department to connect. Once the connection was made. The work was done in one day. I am please with the service. Car Shield is a program that keep their word. Thank You.

Updated on 07/05/2021: Claim was not processed correctly so I had to fax in all the other paperwork that you guys needed to satisfy the claim on this car at this time. Thank you for your time in this matter. Richard **

The Customer Service rep was very helpful and took care of us quickly. Our financial situation has changed and we needed to cancel at this time. If we ever need help again, we will definitely call again. Thank you for helping us.

It a pleasure to do business with CarShield. I will recommend it to everyone so please sign up now. It a very good thing to have. Great for all type of cars and trucks, bike too so please join today. You won't regret it.

No dealership or repair shop within 50 miles from my home would not accept Car Shield. They told me that they had to call too many times to get paid for the service work they've done. It took too long.

Was fast and easy to submit a payment to Car Shield with a credit card, even though I was late on one payment. And I would most definitely recommend for anyone to to get car coverage if you you never updated your car warranty when the time came to do it but you never...

We felt lied to by the ads and by the sales rep. We were under the impression anything wrong with the engine would be covered, we take it in for work and everything wrong with it was not covered. Definitely will not recommend Car Shield.

I was nervous when my engine indicates that there was trouble with my transmission sensor was on. I called and the associate reassured me to just bring my car to my mechanic, have them call. That Made me calm considering that fluid wasn’t getting to the Transmission.

Very friendly customer service and they work with you to keep you satisfied as a customer and take care of any issues you might have and to keep you as a customer and they have good rates on the coverage that I have on my Jeep. I can drive my Jeep with confidence that if I have a breakdown CarShield will be there to fix it.

Car-Shield Warranty has a bad reputation about not covering warranty work and giving the business and customer service the run around. It's not accredited by the BBB. Furthermore I requested a refund of my early payment for the next month and they didn't refund me and a supervisor never called as promised.

My engine light came on and I called CarShield. They told me to take it to a local shop. The shop that I was going to take it to told me that CarShield was a scam. I immediately called CarShield With my concerns. They told me to take it to Fire stone and apologized we’re being told that they were scam. My car was fixed in a timely matter. Thank you car Car shield!

They was very nice and took care of me and gave me to protect my my 2017 Kia Soul and make sure my car is being taken care of and would suggest to my friend Sandra from Patchogue NY. I really appreciate what you did.

I called to ask a question after seeing a television commercial. The gentleman what attentive and on point. I appreciated his attention and caring attitude. Great Customer Service. I am learning more about CarSheild as a result of becoming a patron about a month ago. When it's necessary, I will share my experiences with family and friends.

Calling to change the policy was so easy. The person who answered the phone. She's very very polite. I would recommend this policy to all my friends. Made me feel like someone cares which is hard to come by nowadays. Sincerely tiny.

Very nice people, got on top of things with the policy, answered our question. The company sounds like there on up and up. Was skeptical about that since there are scam going around. We seen it on TV one night. Decided to call. We did. We're glad we call.

Very pleased with how quick they approved the work for my car. No hassle just a great response. Everyone should have Car Shield. I’m so glad I chose this company for my car needs. I can’t say enough about the great service I received from you. May your company grow and stay strong for many many years and continue to serve the people of our nation. Thanks.

I had 7 parts that needed to be changed but nothing was covered under warranty. The only part covered was motor mounts that for some reason never got cleared to get changed. I had to get my car back after almost a month with nothing done because I couldn’t afford to get work done.

I wanted to change my payment to a different card. Thought it was gonna take time but was finished in less than 3 minutes. Switched cards and was surprised that they already had the card on file. Customer service rep was fantastic.

I had made calls 6 times today and no one helped me as they should. When I joined Carshield everyone was (FAKE) amazing and collected my money. I took my car into service and it was so embarrassing to me that NO ONE seem to help the service advisor. I had 2 cars with you and I’m not interested in moving forward with you guys.

Thank you CarShield for staying behind your contract. You replaced my failed engine with a RB engine plus labor plus rental car. Total bill was $6,700.00. My out of pocket was only my deductible of $100.00. Great deal!!! I will say that.

I called Car Shield to purchase an extended warranty for my 2017 Nissan Altima. The agent with whom I spoke was courteous, professional and polite. I hope I don't have to use this policy, but I feel confident that the company will back it/me.

I will say that I am very pleased with the information given to make my experience fast to take care of all question and problem that came up. Would recommend this service to all of my friend and family. Keep up the great work that you're doing.

Karnesha did an amazing and a great job helping me. She was very professional and she has a kind and calming voice. Thanks to her, Karnesha, for being a great and wonderful customer service agent!! On the other hand, the 2 previous operators, one boy and one girl, were very rude and horrible customer service agents. They both did not tell me their names, both of them hung up in my face while I was talking and trying asking a question to clarify what I needed. The girl who actually cancelled this service, was so rude with a nasty attitude that I will never return to use CarShield again and I will tell everyone I meet to never use your service!! Both of them need to be trained on what it means to work in customer service!!

My brakes were getting unreliable and the mechanic said I needed a new master cylinder. He also discovered a bad wheel bearing. Both repairs were approved and covered by Car Shield. Thanks Car Shield for renewing my faith in you!

Even when the issue in question was supposed to be cover, they denied to do so! The dealer (Bomnin Volvo) didn't charge CarShield for the repair of the air conditioning that had a leak that took them an enormous amount of hours of labor to determine the origin of the leak. But when trying to fix an electronic issue with the key switch that was supposed to be covered they denied it!!!

My experience was great. He was professional and exceptionally helpful in reestablishing my Car Shield account. I've had Car Shield in the past and I was not pleased with the monthly payments. He was able to give me a monthly payment that was less than the $140+ payments I was charged. Thank you so much for the affordable coverage you've given me for my 2017 Nissan Altima.

Just added a second vehicle for coverage. Whenever I call, I always get a professional response. I will continue to recommend Car Shield to family and friends. I used Carshield's services and they paid right away. The Dealership was pleased!

I am quite impressed with the plan that I have. Would recommend a friend. I come from a large family and for each one I come in contact with I will recommend Carshield. I just purchased a new used car and I believe Carshield is what I need in order to maintain the function of the vehicle.

My Check Engine Light came on. Took my car to a local certified automotive center in my city in which I live. Notified Car Sheild. The Repair Center did everything Car Shield required. Administrator gave the approval to be Fixed with OEM parts. I could not Be Happier.

Best decision I ever made. My experience with the CarShield TEAM can only be described as Positive. Their Customer Service Team are Polite, Patient, and most importantly, very professional, not to mention were extremely receptive towards my needs, questions and concerns. BIG Kudos to CarShield!!!⭐⭐⭐⭐⭐

I've been with you guys for over a year now, I miss two payments after being consistently on time with every payment! We fall into a pandemic which causes the entire world to fall into financial problems and they cancel my coverage. I call them to see if I could make the double payment and bring myself up to date. They tell me no because my policy was already canceled and that now because of the new mileage I gained I would now only qualify for the platinum package instead of the diamond package I had the entire time. But the thing is I gained my new mileage while covered under the diamond package and never once made any claims!

I added the aluminum coverage to my older vehicle's coverage warranty package. This gives me extra coverage for my older vehicle. I was glad that there was something I could do to upgrade my Gold coverage package for my 2008 Ford Fusion!

I wish to cancel my contract/policy and request a refund of $110.60 that was deducted from my checking account on May 21, 2021. After reviewing the policy - it was not what I was led to believe at the time I purchased it.

I love alone. Family on vacation out of town. My car had a dead battery. I needed a tow, one which would allow me to ride with the driver. I wanted to go to my dealer. No problem. CarShield did as they advertise. I was taken to my dealership where the car could be serviced. Thank you!!!!

Very accurate and pleasant... Represented your company well.. I was very happy.. Hope when I have a claim, everyone will be as efficient... Good value for the money.... Everyone was very helpful and knowledgeable... Makes me feel very safe with my vehicle... Thank you for such efficient employees....

CarShield came through for me and did what it was supposed to do got me back on the road. I was skeptical at first they would attempt to get out of warranting my vehicle but to my surprise everything went through and they covered the repair. I'd definitely recommend carshield.

What a relief it is to have coverage on my vehicle after turning 100,000 miles. I really liked the fact that you can customize your coverage. Excellent customer service, I would definitely suggest getting coverage if your factory warranty expired.

I couldn't view or download my contract. There seems to be a problem with your web page. I called Customer Service and they said they will mail a copy out to me. I don't know if they're going to check out the website, though.

When I called to cancel my contract the service agent was very polite and handled my request quickly. I had one repair to my vehicle and was happy with the converge. Would like it if I could of increased to covered items.

WONDERFUL, GREAT AND OUTSTANDING REPRESENTATIVE, I will recommend CAR SHIELD to anyone. Thank you for being there for customers, everyone has mostly the dealer policy which is useless. CAR SHIELD gives a great price and a wonderful representative to take our information down and to help with questions we had. Kudos to CAR SHIELD.

Had a transmission issue and they agreed to replace it. When finding out why they did not cover another part it was fully explained though a mistake was made when told how long we had rental reimbursement. Called back after reading the contract and Joseph N. helped and straightened it out. They would honor their contract and it was not a hassle. I cant wait to get the car back on the road!!!

Needed to move my due date up. Told the rep my problem and she had no problem or hesitation helping. Told her I recently lost my job and started a new job on the 14th so she asked how far out. Didn’t need to move the payment and made it happen. Great customer service!

The commercial gives the impression that there is more coverage than you can actually receive. The commercial is misleading! I would like to believe that the money we spend for this contract is money that is truly well spent. We appreciate most of the items covered but not all.

Repair of transmission. Pull out bad one and put in a rebuild one. Tested and approved.. This is what happened, There's no way to put more than that into it. Took one day less than four weeks for the job to be finnished. One day for the shop to install the new transmission.

My debit card was stolen. I called your number and told the young lady and later when I got a letter stating my monthly payment was due, I explained I have not received my new card yet. As soon as I receive it I will call in and promptly pay it. Thank you and thank the girl and gentleman I spoke with.

I wanted to confirm my account status. Elizabeth was the 3rd person I spoke with. She contacted the billing vendor and finally sorted the issue. My late husband opened the account in his name instead of mine. Elizabeth ensured we reached closure before ending the call. She was wonderful!!!

I needed answers to several question regarding my auto-pay and the involvement of MEPCO, etc. Also, I requested that a copy of my contract with Car Shield be sent to me. Both matters were handled very well and to my complete satisfaction. The customer service rep was excellent. Many thanks, Dennis.

I had some general questions I did not ask at the start of my policy that I wanted to get answers to. The representative I spoke with was very polite and helpful and answered all my questions so that I had a solid understanding of the policy I initially called because I got a sign up email. Again and wanted to see if it was an error.

I would definitely recommend CarShield to others who want security when driving/purchasing an older vehicle. It's a great idea for car owners to feel assurance and safety when owning a vehicle that is outside of the manufacturer's warranty. I had a great experience.

The worst encounter I've ever had with a company comes from the Claim # for you all. They're unprofessional and continue to deceive and mislead CarShield customers. The CarShield Team Leads are very disrespectful and continue to follow the claim department lead to deceive and mislead CarShield Customers. This the reason we've come to the end of our road. I would never recommend anyone to Carshield as a result of unprofessionalism I've received at the hands of the Claim Department and CarShield Customer Service Team Leads.

Just paid my bill and had no problem doing this as you let me know through my phone, haven't had the opportunity to actually use the account so I don't know how easy this would be. But so far so good.

We have not have not had a problem with our 2019 Jetta and I am hoping we don't. I have never had repair insurance, however, I work at a dealership and realize that having a new car repaired can break you up so it will benefit you to have coverage. I do feel that coverage cost too much but that's my opinion.

Thomas was very helpful and walked me through the emailing process. He also saved your company a lot of money as I was considering canceling my coverage due to the un-user friendly, complicated, un human computer prompts and format in an emergency! Thomas, in his cool, calm, collective voice gave me the right numbers to call in an emergency that is not on Central Standard Time. That Thomas needs a pat on the back.

Excellent service by phone. I called due to my car air condition failing, to see if it was covered and was told that it was covered. I have no complaints at this time. I will be taking my car in for the air condition repair as soon as I receive another copy of my contract. I seemed to have misplace the original.

When I saw on the ad on television, I was interested in what it had and has to offer. I made my call just to be curious and nosey. I got an experience that I wouldnt forget. It made me feel secure and it provided me comfort knowing that there is a company out there looking out for me, they have people to help and assist and provide not only literally a shield over your car, but they provide excellent services for any type of conditions or problems you have run into.

The process went smooth and rather quickly. F RT on the time I called, the wrecker was here within an hour. They are towing it to be evaluated and our plan covered towing and a rental car as well!! Couldn't be happier with the quick turnaround time.

I just wanted to clear some things up in my understanding of the policy. Answers were clear and satisfied my curiosity. I am a new customer so I have not had to use your services, and to be honest, I hope that I never do. But it always nice to have peace of mind, just in case.

When I called it was answered right away and after I told representative what I really needed he explained the different levels of coverage. I picked the Platinum level. The representative made it very easy and I understood everything that he spoke about.

She was very helpful. She explained that my CarShield was in effect and that it was in good standing. It was all paid up and that many letters had been sent out and that I would not receive another one!

Car Shield a Bad experience with their Customer Service. Car Shield never explained what my contract would covered. I had to find out the hard way when my claim was Denied after Paying into it Over One Year. Our Service on Our 2024 Mercedes Benz Cost us Over $1900.00 Out of Pocket.

Car Shield is the only Company I recommend for a car warranty. They have treated me with VIP treatment each time. Their Customer Support is AMAZING!!! JULIE IS WONDERFUL, just to name a few. I will never Leave Car Shield!!! I recommend Car Shield to Anyone!!! Reasonable Rates and Superior customer support. You CAN'T go wrong!!!!

I joined Car shield about 2 months ago. I got a notice over the week and thought it was a bill saving that I need to join car shield protection. I was confused and the young lady advised me that I was already a customer for the past 2 months, she advised that I don't have anything to worry about and assured me that I was in good standing. I felt better after the call.

It was a good experience. I just expected longer time to put my account number in for the automated service to work properly and send me to the correct department,. The person that helped me was great and she knew what she was doing and she answered all my questions in a short time. She didn't let me go until she knew that I had all my business taken care of,

So far I have yet to use CarShield which I’m sure anyone would say is a good thing! But I have to say since I bought this car from a used car lot I worry every day about it but having CarShield back me up and knowing they will take care of me helps out so much. I don’t know what I would do if my friend hadn’t recommended them to me. Not to mention my car was covered by the gold plan which means if anything break they got me covered! Thank you so much and I hope I don’t need to use y’all but glad to have y’all as a partner!

I believe in this company, and I truly understand the need for CarShield. My wife had a blow out, she called On star several time with no response, and no call back, so I remembered to call Carshield, they got a service company within an hour, about 30 minutes after it was all over. On star called and said they were having technical difficulties and can they help. I replied no. CarShield responded.

Great service through Customer service and the towing service provided through R & R Towing service. I was able to go to my plan that I had for the day.. I'm so glad that I have the Car Shield protection on my Vehicle.

The service I got from the claims department was professional and courteous. I had no pictures with the service at all. Job well done. The parts for my car was found quick and was sent to the vehicle repair shop in a timely manner.

I am still relatively new to the Car Shield family but I am impressed with the professionalism thus far. This coverage gives me peace of mind that my daughter is not going to get any surprise expenses on her older car. Thanks!

Everything had to do with mileage. I wasn't sure of the miles. I gave them what was my last oil change miles. I didn't know how to get the correct miles. Was told I could've drove but so many miles. Then was told I wouldn't get reimbursed for the rental.

Contract number #** was not paid for services performed. Contract specifically states alternator, defective tires and car rental are covered. I paid service center $1314.37 and will now enter into arbitration and cancel my contract. The agent the service spoke to was completely unaware of costs for this type of car repair. Supervisor never called back to try to resolve situation.

Young lady was very helpful and took care of putting my mileage into the computer. She explain that I had until the 12th to complete the time frame of acceptance. She gave me the necessary phone number to call when help may be needed.

Nice experience. Courtesy phone call. They was very respectful. When I ask a question she gave me a direct answer. When she put me on hold she didn't have me on hold for a long time. She came right back. She made sure I was satisfied before we hung up.

I just like the whole over all experience with CarShield. Every time I call the customer service reps are always so nice and kind. I definitely tell everyone about car shield when I have completed my call and they are the best in the best of the best of the best of the world.

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Jamie was kind. Made me feel like she care about what's happening in my life. Didn't have to strain myself. Jamie explained that if want keep it. Call back and the ending date to catch is July 10th next month.

The representative is professional and had the approach of quality service as opposed to selling a service. His demeanor was personable and approachable and made me super comfortable car rental during covered repairs and free towing during expected situations. Equally noteworthy was that fact that the policy is nationwide with a strong reputation for user-centered service.

I bought this thinking that I would probably never use it but a few months later had to have motor mounts replaced! Great experience, the service department called them and handled everything! All that I had to do was pay my deductible!

Your company is a fraud! You promise coverage but when it comes down to filing a claim, nothing is covered. I canceled my policy and should have gotten a refund. Now stop sending me emails. Got it? This is stupid.

I was seeking information to verify I had coverage. The representative was helpful and efficient in providing me the information I requested. There was no problem. I just wanted to find out my coverage contract number. Thank you for your interest.

Always courteous and helpful! Thank y’all so much. Haven’t had to use it yet but anticipate it will be a good experience. Thank you for your customer service representatives April and Shelby. Answered all my questions and concerns.

I feel like the service that was provided was excellent. Signing up for CarShield not only gave me peace of mind, but also helped me feel safe and secure. The representative made sure to help me pick a plan that would cover the items that would have caused a financial burden on me. She was wonderful!

Great service, efficient communication and a really helpful. The representative was very attentive to my needs and accommodated my request. I was able to make my payment and set up auto pay with my preferred date. I will definitely refer CarShield to my family and friends. I am beyond pleased!

I had all the confidence that if I needed to use my policy I was certain CarShield was there to protect my vehicle. At the time I was covered I didn't need to use it but that's not saying at some point you can never be too sure. Things do happen, that's why I recommend CarShield to everyone whose warranty has run out on their vehicle. I for one felt at peace knowing if something happened to my vehicle CarShield would be there to help.

The entire process is not fast, but worth the wait. The company must conduct their due diligence prior to the repairs proceeding, and that takes time, However, so does obtaining parts in an interrupted supply chain. Therefore, patience awards those that want the work done under warranty!

Had good conversation with customer service and felt comfortable about purchasing your services. Have not used your services yet, so can not really comment on the value of what you offer. If my vehicle has a problem in the future, I will be able to make a judgement on your actions and performance towards fixing my vehicle.

I just love it when a business understands you the way you guys did keep up the good customer service... I'm happy with it Kevin...K-7. Also my service rep was the best I ever talked to. Just a great person...half to have talked with her. K-7

So far so good. Some things I wish were covered isn't. I know when I call the company I know what to expect. The employees are friendly and nice and handle the problem in a professional manner. When I get to the dealership I just hand them my coverage. They pull up on computer how much is covered.

I was actually thinking of canceling my service but the representative was awesome with his service by being understanding of my situation and by solving my issue so I decided to stay on with their company for that reason. Thanks Carshield for having such excellent representatives.

Jordan was believable and very sincere. Not scripted nor just-a-job-type tone like many other representatives have. His natural ability to make me believe that he is with with your company because this product truly sells itself and his character and reputation is easily maintained.

We just got protection from your company, and within a month, we sold the truck. Your representatives were helpful, kind and very quick. We will be back as soon as we buy a different truck! We saw your commercials on TV and figured maybe it could be real, and to our amazement it was!!! We have already recommended you to 6 more people in our family....Thanks again!

The service was excellent. The guy came and checked the vehicle very quickly and they are working on a solution to resolve it. I really don't know what's wrong with the truck but the mechanic fails. Thank you CarShield for being great quick service. Thank you.

The rep gave great customer service, was very helpful and friendly. The rep was very professional and knowledgeable. Great experience! I will recommend this company to my friends, clients and family. Thank you, thank you, thank you, thank you.

Best customer service I've ever had in my entire life. Understanding people and I am happy that they're willing to help as many people as they can and help us save money for our families. Best thing that has ever happened in my life.

Still haven’t received the transfer form. This is needed as soon as possible. I would appreciate receiving it as soon as possible. This in necessary to transfer vehicle to new owners. Please forward as soon as possible. This is extremely important.

The representative I spoke with was efficient and so nice to speak with. I will recommend CarShield. Your service just makes financial sense with expensive cars. My coverage is extensive to cover my BMW. Thank you! I will use this on all future vehicles.

It was fine. I don’t have anything else to say about CarShield, until I get a change to use it I have nothing to say about my experience, I need to use it first and then I can said something about it.

Needed to know about repair hops in the network. I was sent an email with this information. The representative was very kind and patient. I am very happy with the services provided by CarShield up to this point. Will recommend to family and friends.

I was very satisfied with the people, they work with me to arrange new payment dates and it worked out beautifully. Thank you very much. I am very pleased with the cost of adding a second vehicle and the discounted price I received. Thank you again.

I called to provide my new address - I just moved. The call was handled immediately and I was completely satisfied. You are very efficient! My only experiences with you so far have been by phone and they have been extremely pleasant. Thank you!

I don't typically recommend products to others. I figure it is their responsibility to figure out what they need. In addition, I have not had a claim (maybe never will) so I have not really tested the coverage. Therefore, I am not sure how I can describe my experience. Mostly, I can say everyone seemed professional and explained the product well and were cordial.

We can not recall the number; but, do recall the feeling we had when we learned that our car was cared for and covered. We recommend CarShield to my sister and my family and friends. We will review the plan with my family member that just bought a new car. Keep up the good work!

I’m It’s Wonderful. It’s like having your own personal Doctor for your real insurance you need and can benefit from! And it real all you have to pay is the co-pay! And I’ve blasted you guys on my social media and told some friends!

Ashley helped me to understand my situation and cleared it for me!!! And for that I would recommend her for a pay raise because she was very helpful!!! Keep up the good and please keep an eye out for your customer with scammers!!!

Fantastic group of people working There who answers the phone all the time and is ready willing and able to give you answers to absolutely everything. Nothing better than receiving great service with the positive attitude. And as always we are pleased that the service. We recommend it to everyone.

Car taken to shop for diagnosis. Awaiting to hear from the shop and CarShield. Hoping to get a rental in order to make to work tomorrow. Due to holiday the shop is behind in making a diagnosis. I hope that CarShield will make an exception for a rental.

I called because of watching the commercial about Car Shield. My representative who sold me the plan was extremely courteous and helpful. Looking forward to my experience with Car Shield. Hopefully all the negative reviews online are just grouchy people and not the norm with Car Shield.

Cant be happier. When we needed Carshield, they delivered. There were a few occasions when I needed to get a hold of Carshield. Their representatives were very customer friendly and concerned about me and my problems. I do not know how they compare to their competitors, but Carshield is a tough act to follow. Thanks. Jerry