CarShield Reviews

Great customer service agent Gowanda, she was very helpful, understood what I needed, then restated my needs and made it happen, followed up with an email further making sure I got what I needed. I would recommend CarShield to my friends and family, keep up the good work, job well done.

Wait time on repairs done. The dealer in my area have issues with the wait time on payments. The last time that my truck was in the shop it took three months. The dealer stated that they prefer not to deal with CarShield because of the hold up. That was my only problem. Being without my truck for three months.

My experience with Car Shield so far has been excellent. No problems and very nice people skills when I’m on the phone with customer service and thanks so much for everything. Both cars. It’s so nice to know you have coverage on your vehicles because sometimes you just don’t have it to pay out of pocket and I thank you for car shield and just knowing that I will be taken care of.

On October 27, 2021, I Spoke to a representative about coverage for my 2016 GMC Arcadia vehicle. I was told that someone will get back to me within 24 hours with an answer to my question. The representative was very professional and courteous. I will refer others to Car Shield. That is all I have to say about Car Shield right now.

Accessing the benefits was relatively easy and customer service was great. I was surprised by the $100.00 deductible. It could be I overlooked the “fine print”, but I don’t remember being told about a deductible. I’ve reduced the monthly cost a couple of times and still consider it a somewhat pricey “insurance”, but I may feel differently if I ever have a MAJOR repair need.

Very professional, always willing to assist in any concerns and their turn around time is of quality service. I would recommend them to everyone and anyone especially my family. They are excellent to me. They assisted in repairing my car and had absolutely no issues.

Replied to request to make monthly payment and gave the OK to re-submit transaction. I initially moved money into wrong account and then had to move money into the proper account and requested a 2nd time to submit for payment.

I called to correct my the spelling of my last name to Berry. He was very helpful and efficient. He did not keep me on the phone forever. The process was quick. It took a few days but the matter has been corrected.

Car Shield received my claim from my repair shop, 2 days later they resolved by agreeing to pay the claim. Car Shield makes it easy to file a claim. Processing is quick. I am very satisfied with Car Shield Professional Services.

It was great. The young lady on the line was very helpful. Even if you did not want to get it when she was done she sold the warranty to you, I was just call to ask question, after I had brought the warranty. Thank for great service

Wanted to make sure I was not missing something where my coverage was concerned. It is all fine. The lady I spoke with gave me all the information I needed. She was very pleasant and concise with her information. She took care of my questions.. She said there has been extra mailings to disregard them in the trash.

Very personable contact person. Thanks to her help we are going to be on our way. Not sure why you request 40 words, but she was very helpful, cheery (for 8am), and understanding of the situation. Have a very good day.

I bought the Car Shield Premium package for $129.99 a month. After 16 months, my check engine light came on on my dash. I took my SUV into the Chevy Dealership and found that the timing chain needed to be replaced. Car Shield required that I show them all of my past maintenance records including oil changes. The Chevy dealership showed the records. Three (3) weeks later the Car Shield Tech denied my claim saying that I had driven my SUV for 9,000 miles since the timing chain issue first showed up. I had no idea that the timing chain was broken because the engine light did not show on my dash.

Needed expensive power steering repair. MECHANIC's bad experience w/ you, so didn't want to deal with you. So I paid, then was intimated to try to request payment. It cost over $1,000. A past repair over $2,000 wasn't covered. Feel stupid that I pay for something I don't understand and haven't been able to use.

I had to take my car to the dealer to have the electric box done for the windows they fixed it with no problems. I've had several repairs made with no problems except I can never get a rental for the time my car is being repaired.

I was very satisfied with agent Jamie.. She was very helpful. However. I wasn't able to continue the warranty at this time. She was very understanding after trying to help me, and told me if anything changed in the future that the present offer would be honored. Thanks.

From start of phone call to end, was 3 minutes. Representative answered call quickly, gathered my information, updated my record and was done. Very friendly and no hassle. I give her 10 **** Due to the covid pandemic, most customer service has been strained and wait time very lengthy. In the past 2 days, CarShield has been very pleasant, patient and respectful.

I don't have a claim currently. All I need is the booklet explaining my purchase of warranty on a 2014 Hyundai Sonata, and how I should proceed to do this. I have felt a lot more secure having purchased a CarShield warranty on both vehicles that I own.

The agent was very helpful and knowledgeable. We are very happy with the price and would recommend this to a friend. They had to send me the info 3 times but they did not seem to mind.. I appreciated their help.

I am giving Car Shield a 1 star per my current experience and stress over waiting so long to get any results from Car Shield. I have done my part by sending maintenance document over (requested 3 days after claim started) and then answered additional questions (day 8) and then called to inquire about getting in touch with dealer, then told they wanted photos of vehicle (on day 9); asked about help with a backup vehicle, declined per they have not accepted my claim; per dealership they are not returning their calls and no adjustor has came by to inspect my vehicle to make a decision. I am becoming stressed and it is truly taking a toll on my personal life by not getting any results from car shield by this time. And my payment have been on time since start of the contract, including this month.

My Representative was pleasant, professional and helpful in solving a personal problem in a timely manner. I was giving immediate assurance that service would not be interrupted although changes had to be made on my part. I would recommend this service.

Updating my debit but the person I spoke with was very helpful with that. I've only been a member for a short time but it seem all good for now. I'm not worried anymore should something go wrong with my vehicle.

You weren't able to assist me due to the area I live in. But your customer service is quick to response and complied with my refund request. Your customer service understood me easily and did what they said they would.

Good phone service for customers. Very helpful on the phone. My only problems are that my car is so old that it does not justify spending money on it at this point. I am better off to trade the car in and purchase a newer car. It doesn't justify paying out monthly payments for car when I could be paying that money on a newer vehicle with less mileage and a warranty on it already.

Great quote for new automobile. 5 star service. Brittany was awesome... made my call at ease. I would highly recommend Carsheild to my family and love ones. Hands down this call was at ease. Excellent customer service. Hold time wasn’t long at all either.

One call from the dealership to Carshield took care of everything fast and effective. Everything from beginning to end of the claim was processed without me having to intervene. The professionals took care of everything from the dealership service to carshield. They both got together and did me good.

I had coverage for my 2012 F150. I now just got a 2015 F150. I just made a payment on the 18th and had to make another one today. Current upgrade seems like I had to pay it twice for just about the same amount of coverage tiny bit better. And then 500 miles before I can use it. Doesn't really seem right

We purchased the Platinum coverage for our 2008 Land Rover. Took it in for a what we thought was a wiring problem, however, there was an issue with a valve cover gasket. And to our surprise, Carshield will not cover. We had trouble finding a mechanic who would even take Carshield, because we were told they are very slow at paying. And garages don't want to hassle with them. However, we did find someone finally. The owner of the shop has been very helpful, Carshield did not believe that all the repairs they listed were necessary, so they sent out an inspector. The inspector said they were necessary and after being without a car for a week, because Carshield would not respond quickly, Carshield now says they will not cover the labor or valve cover gasket. Labor and part is over $1,200. So basically, they will decide if they will cover or not. So not only am I out the cost of the monthly warranty, I am going to be out $1,200. Thanks for nothing Carshield.

Keep getting letters telling me I am not enrolled--different names, different code numbers. I was confused, so I called. Customer service told me my name must be entered in their system numerous times--makes sense--I called on multiple occasions before I purchased Car Shield

Kenny was a great rep-explained everything well, and made sure I understood everything that he was telling me about what was covered, and more importantly, what isn't covered. Simply stated, the customer is responsible for normal maintenance. As long as I take care of regular maintenance, CarShield takes care of breakdowns.

She was excellent and great. She help me out a lot. She make sure that everything was completed on my behalf. She is the best customer service I have a talk to. I am looking for to do more business with.

My old vehicle died recently and I had to purchase a new vehicle. I was going to cancel my policy since I had all the warranties I needed. The sales person helped me navigate the type of coverage I needed to maintain the life of my vehicle and took the stress away from shopping for the necessary services.

Not covered, due to commonplace engine sludge. Which leave to give up coverage. I thought I would save that thousands of dollars. However, I still have to face it alone. I'm not totally disgusted, however, disappointed with the situation after spending so much money.

I needed to make some adjustments to my budget and was going to cancel service on both my vehicles. They worked with me to help keep both vehicles within my budget. I would definitely recommend CarShield to my friends and family.

My daughter had a flat tire late on Saturday afternoon in an isolated area. This was the first time I have had to use Car Shield. Customer Service got her in touch with the road service department. My daughter did not really know her location but Car Shield was finally able to locate her. They dispatched a service truck to fix her tire. Car Shield came through when I needed them. Very courteous and professional.

I requested cancellation of my coverage today due to budget constraints. My credit card account was still charged $79.99 and the representative whom I spoke to (Becky) said that I probably would not get a refund. I don't understand why not if I cancelled the policy today.

The customer service is outstanding. No hassle and willing to answer questions. This customer service support is the most important part of any business. Highly-qualified to do business. I would recommend this Warranty Company to anyone. Their responding with expertise and dedication to the consumer is outstanding.

I love that it was so easy to purchase CarShield and even easier to cancel. With No pressure. The only reason I canceled is that I purchased a new vehicle. I never had a claim with car shield but I always had peace of mind.

Just signed up with CarShield, so far I think I got a good deal. I feel better though knowing my car have some type of protection if things go wrong with my car. Looking forward to having a great experience with you.

Taking paperwork in on a Monday. PDQ talk to them. See if they will get back with them in 24 hours. Never responded. Took the car back on Friday. PDQ still had not heard anything from CarShield. Plus they were waiting for other cars to be repaired through CarShield and not getting a response. The company is phony. It does not stand up to their word. I am very dissatisfied.

In the beginning l had to call several times to correct my vehicle's information on the Volvo. After the last call I expected the printed contracts to arrive to my home via mail. I only received the volvo contract. Called about a week ago to get printed contracts for all autos. Waiting on the 2000 SLK230 Mercedes contract and for 2007 Ford Explorer Sports Trac printed contract. If l don't get the contracts by Monday, I will call again to request these items again. I have not had to use the services yet but l hope that the communication and the transaction are smoother than the startup of getting my contracts.

Car starter went bad and had it replaced. I was very happy when I realized CarShield would replace the starter. I have told other friends about Car Shield and how it works and help protect my car. As advertised on tv Car Shield can go farther and they towed my car to s mechanic to be repaired. Thank Again So Much.

N/A Just great service. He was very knowledgeable, he waited for me to go downstairs to the garage to get mileage for my car, went over all coverage I would receive. Just great. So smooth in opening and closing.

I had to call to give my new debit card number before my next payment comes out, I did talk to customer service and everything worked out. All of my information is now updated and on file. I am very happy to say that I am a Carshield member.

Update-2 Today's experience on the phone with a customer service rep was a lot more positive than last week's. I actually got to learn which garages are approved by Car Shield in Canada. If you are contemplating this coverage for your Canadian registered car, remember that they only accept SAE Approved garages that are far and few in between in Canada because SAE is a US based certifying body, however they do approve OEM Repair shops which means all you have to do is to take your vehicle to one of its dealerships near you. I wish the rep had told me that last week.

My experience was good and I had my questions answered. The lady I talked to was very knowledgeable and was a great help. I would recommend your coverage to anyone. I have had your plan for over a year and have not had to use it but it is good to know I have it if needed.

CarShield people were very professional and nice, I would recommend CarShield to my family members and friends, they were there everything I need them, couldn't ask for anybody more helpful, then their customer service. I'm very pleased. Thank you.

The customer service representative was very helpful and answered all of my questions. The representative greeted me and set me up with the best plan possible for the best service coverage. I would recommend CarShield to anyone who wants the best protection available.

My husband's work van has been sitting at a shop since Wednesday, today is Friday and we’re still waiting for an approval/authorization. He is the sole provider and hasn’t been able to work due to this long delay in simply giving the shop the go ahead. CarShield claims you get that approval within 24 hours-not 3 days and counting. When his alternator went Wednesday, he called them to be sure it’s covered. He was told yes it’s covered and to go ahead and take it to the shop. There it sits waiting for such a simple thing as an ok (which he basically had already been told).

The lady I talked to was knowledgeable and polite and easy to deal with. Nice person and promised to get back to me when the coverage period was up. I would recommend the service to others and in fact, already have.

Cynthia spoke with me and said some things that made sense and offered a discount. So I cancelled the discount! I barely use my car and it's garaged, so I really don't expect to have any problems. A decade ago I paid into a similar contact and they ran off to the Caribbean and took all the money.

Fixed A/C on my 2018 Honda Civic. Was done quickly and no hassles with payment from you people and everything working perfect. South Texas has some of the worst heat waves in the United States, so you see we need A/C's like we need food and water.

The representative was very helpful. I bought a new vehicle and at this time I do not need service. But will join back in a couple of years. Thank you Carshield. You are great. I would recommend you to everyone.

This is my first experience with Car Shield. And I hope you will do an exceptional job on my car. It is a car that only 300 were made..Understand you are the best and I want to tell everyone and show them what only you could do

Already had another one with my credit union. Maybe in the future both coverages are good. Just a little cheaper 2400 for 4 years 100 ded as well but if things change I will let you know. Thanks so much. Breanna was truly amazing person to have in your company.

I have the gold plan and have been denied having components being covered that are clearly on the contract but they made a way to take out the most important parts out of each component covered, still leaving you with paying a high bill!

Car was ultimately repaired but it took longer than anticipated, maybe 10 days. Mechanic reported that the people they dealt with were kind of difficult in asking repetitive questions etc. From my perspective, some parts were apparently not covered and cost me $400 out of pocket.

We paid $400 a month to CarShield for an extended warranty on 2 vehicles. When it came time to file a claim for our air conditioning in a high mileage Ford 2019 pickup, it was a complete hassle. They required the car dealer to run multiple diagnostic tests running up our bill at the dealer and then when a cause was determined they would not authorize the repair. Instead on a Thursday, they insisted on delaying any repair until at least Monday to send their inspector to the dealer to do an independent evaluation of the parts to see if they would cover any or all of the repair. I suggest foregoing a warranty and just saving that money in a repair fund because this is nothing more than a con in my opinion intended to either not cover claims or frustrate those with legitimate claims into not pursuing them by purposely delaying repairs.

My Trans is being replaced my cost on my income sure helps me greatly. Thank you.. Car Shield has helped a great deal. Anyone out there should check into car shield for extra cost that is not covered by your actual car mileage or untitled coverage due manfg. expired.. Thank you Car Shield For your Help..Thank you Again..

I have been driving a rental car for over 10 days waiting for you to approve the work on my car and the mechanic shop still waiting to hear from you. I we don't know how long is that going to take to get started

The representative was very helpful and offered to extend out the first payment until next month for me to keep the rate that I was quoted. I was very grateful that she was able to do that for me. Thank you very much

Very Satisfied with the Representative who served me today, all my concerns were answered, the rep made sure I understood the information that he explained. Sure hope all the reps are good. One downside is difficulty in contacting by phone.

Good Conversation with the knowledgeable young lady who helped me out immensely and save me some discounts and I was very happy with all of her professionalism. I can't wait to talk to her again and hopefully she can help me out as much as she has today. Thank you.

I spoke with Mauricio ** who was very patient and polite in helping me update my information. Once I get my new card I will fax copies to him to update my new insurance and call this policy. Very help and patience too.

We have been waiting 5 months to get the engine replaced, they have collected 5 months of payments and will not us back or Ford dealer and will not give a refund. This is a scam. Do not waste your money.

Jamie handled my request for information about cancellation of my contract with courtesy, understanding, and professionalism. My family and I are very satisfied with CarShield, and will use them again when the wrecked vehicle is replaced after the settlement. We will definitely recommend CarShield to our friends and family!

I tell all my friends that when their car warranty runs out to check out Car Shield. We haven't had the opportunity to use it yet but it gives me the peace of mind that I can keep my car a little longer. I have it to give me that peace of mind that no warranty has ever given me!

I called in reference to a payment issue. The Account Rep was very courteous & polite, she took care of the situation with ease. I also did not have to wait at all to speak with an Account Rep. My call was answered via automated reception but promptly transferred to a live operator.

I was a bit nervous calling in to update from one contract to another, but my rep Danielle made the process clear and assured me that I was making all the right decisions based on coverage for my vehicle. It's important to me to feel confident about decisions regarding a vehicle. I feel sure about CarShield.

Very excellent customer service. Very helpful with info. Very kind. I will tell everyone about the shield. Carshield my car for a great price. Fast customer service. I didn't remember the person's (was a woman). I would like to thank the staff at carshield. Pls remain safe.

My experience so far has been very good. I have a claim pending, but as of this time a decision has not been made. When I needed the roadside assistance, it was very prompt, and professional. I can only hope my claim will be handled promptly.

Asking about a service as my vehicle needed a fuel filter, and it is not covered by Car Shield, and the tow to the dealer was not covered and had to pay for the tow to the dealer and have the vehicle serviced.

The representative I spoke with was professional, kind, and courtesy. I would be more than happy to recommend my friends, family or anyone to Carshield. I can now feel safe knowing that Carshield has my back in case of any breakdowns or failure. And towing is plus

Trinity was very helpful. She was quick, pleasant and articulate. I also asked for a quote on an additional vehicle and she provided that information in an email so I'd have time to make an informed decision. I will be adding the additional vehicle coverage.

I have had nothing but a good experience so far with all the people I have spoke with. I hope it stays this way. My Mother is also a Carshield customer, she is happy with her service also. I hope nothing happens to my car because I love my car, but if it does I know that I am covered. Thanks to carshield.

Newly arrived they were all warped. Did not bother to send the back. Thought they were suppose to be fitted. Not willing to send them back and go through all the experience of having to wait for the new ones to come back if they even send me any. Would not be surprise if they come up with some lame excuse.

I first decided on CarShield, then Toco have me a cheaper rate so I moved to Toco. Then CarShield upped that one and gave me an even lower rate so I switched back to CarShield after comparing the two down to the last contract item. Thumbs up CarShield, for going that extra mile to securing your customers and keeping them happy.

Representative was fantastic!!! She handled what I needed with no problems. Didn't have me on hold long. Very soft spoken. Asked how could she help me. Made sure I got everything I called for. All around, great phone call. Would definitely recommend someone

Mailing address for a few months is **. I am in NY to have surgery. Any communication can be emailed please. I was very disappointed because I was under the impression all I had to pay was the $100 deductible. I was not aware Car Shield has cheaper prices than the dealers so I have to find a place that will accept your prices to get my vehicle repaired.

The CarShield service I had signed for is no longer required for this vehicle.. The service I had could've been more detailed as to what was exactly covered but at the end of the day... It was no longer needed.

Needed to cancel because we sold the car, customer service was efficient. However, since we had just paid for a month's coverage the day before, we needed to get a supervisor involved to get that money refunded. She was also efficient and caring. All in all a good experience.

Wish you had the 49.00 charge for the truck like for my Cadillac. It will be good for 5 yrs and paid off in 2. Was offered $10.00 off but not quite enough to make me keep it. $79 is too much to continue to pay forever.

I called to cancel both of our contract due to financial problems after Covid-19. Alicia came up with a plan which would save both contracts and keep our peace of mind. Alicia's professional and caring service was absolutely excellent. I wish I could give Alicia a 10 for customer service. Thank you Alicia for your fantastic service!

I love this company they are the true. Their cover pack is way better than a dealership extended warranty. And I’m happy they send people out to check because y’all know them dealership people be lying. And I would Recommend this company to anyone with a car.

Needed my suburban brought home and they got it done. They paid the first $125 and I had to pay the rest but they searched around and found me the less expensive place. The guy that helped me was great, made a bad day better. Thank You.

They made me pay 2800 dollars to a repair shop. When all I had to do was add 25.00 to my plan. The broken part had nothing to do with the lift kit. But they approved the first repair and the lift kit was on it at that time also.

Taking care of updating payment info and updating all information. Everything was ok when updating payment but I think it is wrong to charge $2.00 for service fee to make a payment over the phone but customer service was good.

Since joining CarShield I have had to drive many miles in the past 11 months (due to multiple family member deaths in various states). During one trip to South Carolina the engine light came on and I brought my truck to Dereck's Auto Repair at 9968 Choctaw Dr., Baton Rouge, Louisiana 70815 (225-218-0283). Dereck called CarShield and established that I had a contract with Carshield; however, after calling and waiting for call backs for someone to tell him how his shop would be paid, he returned my vehicle without making repairs.

Did not receive hard copy as we thought was coming. So we call to find out about it. The customer service agent was very pleasant and said she would send us a hard copy in the mail today and would email it to us again. That's what we're looking for now.

I bought more extended warranty coverage for my 2006 Toyota Happy to have it...I will recommend Car Shield to others. It is a good program to have. It covers the engine and other parts of my car in case I need to use it.

Whenever I deal with customer service, I am treated with quick and efficient service. I recommend Car Shield to all of my friends and family. I have yet to use the services but I expect fast service when that time arrives. Value of my policy is well within my budget.

I had to pay twice in one month for coverage. I purchased a newer car and my credit for the old car couldn't be transferred to my new car coverage. This is disheartening being that CarShield was supposed to be so customer-friendly.

The staff were wonderful in helping and understanding our finance issue. They helpful in giving us suggestions whether able to help. I look to returning as soon as financial is resolved and will let others know about CarShield and how wonderful their customer service is and helping us. Chase

I called to add a 2006 Jeep Commander to my existing account. The gentleman that helped me with this was very pleasant. And I would recommend CarShield to my family and friends. It was well worth the money. Because it had paid for the first time that I used it. My thermostat in my 2012 Chevy Equinox had went out on July 3rd of 2019. And with Car Shield I was able to get it fixed.

Very courteous representative, patient and great listener to my problem, went right into how to help me. I have seen the commercials on T.V and thought! Why not, I was tired of spending money on $4,000 warranties just to go get a repair and hear the warranty don't cover that. What a RIP off, my wife and I won't buy warranties for cars again without first considering CarShield as our # 1 repair source.

I am thinking about purchasing a used vehicle and wanted to check what the monthly cost would be for coverage. Your agent was extremely helpful and courteous. She went above and beyond. She helped me understand clearly all aspects of coverage.

Very pleasant experience with E **, Professionalism, mannered courtesy and detailed knowledge in her area of specialty is very evident. Her timely responses to my questions was refreshing and kept the interaction moving along. All persons who work in customer service should qualify with her attributes as well. Thank you!

Well I have been a member for a little over a year. I guess what I will say is I’m pretty disappointed. I was told my repair for the motor of my window was covered, but when diagnostics were completed they found that the motor had just fell off and because the motor wasn’t broken I had to pay for the motor to be replaced and assembled out of my pocket. I have the highest plan and I feel that I was taken by a technically. Staff at customer service very nice. Claims staff Not helpful and rude. Not pleased at all. Considering cancellation.

I called to cancel the policy but was offered a reduced price which helps a good bit. I'll reevaluate our finances in a couple of months and see if that helps. The agent was extremely helpful and very understanding.

I have to take in Nov 2, 2021 still holding. Have to wait till then. Ford motors said for me to bring the truck in their shop on their appointment only. What do you recommend that I do??? Please adjust your description please!!!!

Guide me through the process very detail. Even though the shop (Firestone) did not know how to handle or understand how CarShield work. They refuse to get more clarification or information in CarShield. The shop assume CarShield should pay for whatever they quote your vehicle at. I thank car CarShield for making my process easier & hopefully I can’t refund back on the part I paid for since Firestone didn’t do their part on that. Thanks CarShield. You guys did an awesome job.

It was a very good experience. It very quick. Did not waste time. Very efficient and precise. Very friendly and informative. Felt very confidential and relaxed feeling. Took care of my needs very quickly. Being a salesman in my profession would feel easy to recommend some of my customers.

Diamond Upgrade for $10. more a month. Good deal! I will tell my friends. My car will be protected at a very affordable price. I thank you Car Shield. The 20 days is a long waiting period. I only drive 20 miles a day.

Good morning. I'm highly unhappy with how Car Shield has handle my claim. I have two vehicles and both need an alternator. I was able to be my dodge journey truck back within days. However, my Hyundai sonata has been with Hyundai for almost a week now. Car shield said on Saturday they ordered the part and sent it as a one day shipping. Come to find out they never sent the part out! Now car shield says it's gonna take an estimated 2 days for Hyundai to receive the part (which will be Thursday or friday). Although I have a rental that Hyundai say will cover a day or two, who's gonna cover the rest of it? Greenhouse! I'm very unhappy now.

Ryan (sp?) was great and friendly. Accomplished what I asked quick and easy. Just called to change my address after a move but she was very personable. Overall, I've been happy with CarShield, although they were not able to cover my last big expenditure which kind of sucks. It was for the DEF pump on my truck. Something kind of critical that I felt should have been covered.

My Mercedes warranty ran out and I could not get extended warranty through Mercedes and the cost was too much. I reached out to CarShield and they got my vehicle covered with an amazing coverage and monthly payments. CarShield agent Jennifer ** was so helpful answering all my questions. She took her time explaining everything to ensure I understood. My vehicle is now covered Parts, labor and diagnostic for as long as I have my vehicle. This gives me such a great relief and peace of mind. Thank you CarShield, thank you Jennifer **.

I have had the pleasure of dealing with the Car Shield Customer Service office today. The employee that I spoke with is an asset to Car Shield. She has amazing customer service skills and will be one of the reasons that as a new member, I will recommend this agency to my family and friends. Thank you, Car Shield!

This was the first time I have used CarShield. When I called the lady was so pleasant and her voice and words were very comforting. I am 73 years old and having my car break down was upsetting. She made me feel better and told me several things I needed to do. Thank you for hiring people who know how to treat customers.

Adjustors do not respond in a timely manner to contract holders, their representatives, or the service technicians. The 24-48 hour turnaround time has turned into two long money draining months. I was hesitant to write this review but reviews are important to improve customer skills at the least.

Our AARP Credit card was transferred to the Master Card. Evidently the payment was posted on the AARP card and was declined. I gave the new Master Card information to your staff. The lady who answered my call in billing was very nice and helpful.

Great experience on the phone with representatives. They are very professional, understanding, helpful. Highly recommended car shield! I like the gold coverage they offered me. I like what car shield covers as far as repairs, transmission engine, road side and car rentals. Really great!

My experience with the CarShield representative was a great one! She explained how the warranty program works and she answered all of my questions that I had. I am glad that I finally became a CarShield member, I always watch the commercial and their people seems to be genuine. I will find out when that time comes for me - I hope that it doesn't come to that but if it does I will be protected.

The very last representative I spoke with was great! Not that first lady need customer services skills, doesn't know how to work with people. I have ever used my service plan. I hope it is I hope is worth it.

Needed to find out about procedures to rent a car. I needed a car because car was damaged in flood but we had the information wrong. The information was explained by one of the technicians that was very helpful with information about the rental car.

Very professional and efficient customer service handle the situation with my mechanic. Only problem I had was two half hour waiting to be towed. Other than that everything went well. Thanks for being there when needed. I would definitely recommend CarShield to a friend.

I don't know the woman's name but she was very helpful and explained to where you could understand how it works. She stated everything that is helpful. I would recommend to anyone. I like that is only a $100 deductible.

Good customer service even though this call had to be ended early to technical difficulties with my phone. Had to call back from another phone a few minutes later. Very pleased with Carshield in general. Will definitely recommend to friends and family.

Everyone I spoke to was professional, friendly and helpful. NOT PUSHY at all. Service was Excellent. The value CarShield provides works. I had an unexpected repair and CarShield took care of it. I highly recommend to everyone who's new car warranty expired.

Very knowledgeable, helpful and courteous. The young lady spent over 30 min, transferring my policy from vehicle to another and explaining each and every step. The young lady deserves a substantial raise. She is a great credit to your organization.

If you want to really piss me off then misspell my name. Especially after I make it a point to point out that airheads will misspell it anyway. My salesman, David **, was excellent and I enjoyed dealing with him.

She was awesome! I was informed of things that I did not know about CarShield and that was some good information. My rep was so helpful and I could not ask for anything else from her. I already started to recommend CarShield to all my friends.

He was friendly, helpful, knowledgeable. He assisted me and answered my questions. I felt like a valuable customer and appreciated. He made sure all my needs were met and that I didn’t need anything else before ending the call. Spectacular customer service.

I had a wonderful experience. Customer service was great. I was really pleased with the coverage they provided for me. I hope I never need to use this coverage, but it good to know if I need it CarShield will be there for me.

Chris was so nice to help me find what department I needed. She gave me Angie! And what a gem she is! She's the nicest person, very helpful and listened to everything that I had to say! She definitely is a keeper for your company!

Customer service was great, great value for my money, I really do not know what you want to say other than I had good contact with your rep., I hope I never have to use this protection but if do I hope you will fulfill your part.

It's been going on 3 weeks. The two week ends Wednesday of this week and I still haven't heard a thing about my car. The only way that I know what's going on with it is if I call. I had to go buy another car because I couldn't keep paying on a rental. I'm very unhappy with your services or lack of them.

CarShield is something that is so nice to have, whether it is a dead battery or major issue. Check them out today. Without this service you are taking a chance and for me it is not worth it. So I hope you will do yourself a favor and get it today.

The service person I talk with was very courteous and provided all the information clearly.. I had car trouble and she offered to connect me with the needed department. However, I did not want the service as of now due to my time factor. Thank you.

Your computer submitted the wrong Expiration date Therefore the charge did not go through my bank. It was refused. I didn’t get an email until four or five days after this happened. I’m very pleased with the outcome. Customer service representative was very helpful in completing my transaction.

I spoke to two different agents. I gave 3 stars because Dana was polite and efficient. I only gave 3 stars because Ashley is incompetent. You don't transfer a customer to a closed department especially without letting them know it's closed or if there is no way to leave a message. That's infuriating!!!

Gave me the list I needed for shops to take my vehicle to I needed to have any repairs done. Very courteous and helpful.... Thank you. Very pleased This is along. Thank you and all I have to say very good.

Rec'd letter to activate, called and representative was very knowledgeable, friendly, and helpful, now I really feel that I'm protected! Discussed about my two vehicles and she did not find it at first then found out it was under another number so it was found and she ensured I got what I wanted. Thank you Car Shield! Mahalo!

Ms. ** and Ms. ** were so professional and happy. They made my decision so easy. It's hard to find people like them. I am glad to be a part of the Car Shield's family. The price that it takes to cover my vehicle is reasonable. Thank you.

Midas replaced both wheel bearings in my car. Car Shield was Jhonny on the spot. They sent an adjuster out to Midas to verify the issues related to my vehicle and 4 days later they approved the work to be done.

Good Representatives on the phone and moved through process efficiently. Helpful with questions and addressed my concerns. Seen ads on TV and thought I should check it out for our cars. The process was not too long to go through and people very helpful.

To check on automatic payment and see if they had the updated card and that we were signed up for automatic payment as we got a call telling us that it did not go through for our last month's payment. I see to all be ok now. Thank you.

Temporary service suspension availability as vehicle will be stored for 6 months. I will be out of the country for that amount of time and not driving the car. The customer service representative was very helpful in explaining everything. Thank you.

Everything went well with the professionalism of a young man named "Landry". He was very patience with this old lady! Give him a raise. I'm so excited that I learned a bit from him trying to master an IPHONE but he just lead me through everything.. Thanks and be bless.

They made it very quick and easy to change my payment information. Having my CC compromised was hard enough but they made the change very easy. Customer service very pleasant and easy to talk to. Love the security I have with this company.

It seemed to take a virtual act of congress and two weeks to have this resolved, but finally CarShield came through and we now are riding with the replacement for our automobile's failed air compressor. The shop and CarShield kept in contact with us to have the correct part located and installed. We appreciate the approval for the part the shop had in stock. Thank you.

I needed to change the date of when my payment was taken out. The rep was very helpful and the change was made while I was on the phone with him. I would recommend Car Shield to anyone that is looking for this kind of service.

CarShield agreed to order the part for the repair to be shipped to the auto dealership where my car was towed to. The part was suppose to be shipped in 2 days. It was not. My car was at the dealership for 2 weeks. I called to see if my car was fixed. the dealer said they had not received the parts. Carshield should have contact the parts company and made sure it was received. I called after two weeks to check on my car and the dealer said they did not received the part. I had to call carshield to tell them the part never came. Then they contact AutoZone about the part and they said they will call me back with an update and they never did.

Kristina, who was my agent welcomed me, as my car as I told your company, was involved in a hit and run and was in the shop. Kristina understood, took all my info, and started me onto my 20 day 500 mile quest. Once completed, I can then begin my coverage.

Most excellent and professional experience. All my expectations were met or exceeded. I will definitely use Carshield in the future. All claims were addressed and remediated with no issues. Totally satisfied customer. Happy happy happy.

To Whom It May Concern,

DO NOT, I repeat DO NOT GET CARSHIELD!!! IF I COULD LEAVE A -0 RATING, I WOULD! My car has been at the original dealer since Sept. 20, 2021. They explained to me after the first two days of my car being there that my transmission was failing. Like most dealers, Cadillac rather replace the entire transmission versus taking more time and money to pull the transmission apart and find the problem. Cadillac explained that to Carshield the same day I received the information. Immediately, Carshield went GHOST! NO ONE reached back to my dealership in regards to the repair. I hadn't heard anything either so I called my dealership. They said they had not heard back from Carshield and have left several messages for the adjuster. I then called out and left a message with a rep at Carshield because they refuse to transfer you directly to the adjuster about YOUR CAR.

I call for roadside service. My representative was very helpful and nice. She was able to answer all my questions. Having car trouble is very frustrating,. I had to get a ride to work, I hope this won't take long for my car to get fix.

They covered my air conditioning compressor in full on my 2010 Cadillac which could have ran me $1500 to $2000 but it was very seamless after my mechanic called their office. I would definitely recommend to all people out there especially if you don’t have a lot in savings account

Emergency switch and GPS not working. E switch when pressing it will not come on. The gps destination symbol doesn't work after many presses. I was told that you covered these items but received a call today that the E switch is not covered. Why?

Given the complete runaround. CarShield says one thing and American says the complete opposite. We are cancelling our contract. This company likes to take our money but doesn't believe in taking care of their people. I'm very disappointed in you.

I spoke to someone at CarShield and they are called about a rental. They gave me the results that I need. I will clear the recommend to anyone. They're very helpful and dependable people and I would like to thank though I would like to thank them.

I've not had to use my CarShield yet but the young lady I spoke with today was very helpful, knowledgeable, courteous and very professional. I think the rates are very good and affordable. And I'd recommend them to anyone. Thank you car Shield.

Had a very good experience with your customer service employee who explained questions for me to explain to any Ford dealer that pertained to my mileage of 52,700 Which they constantly state I need a 55,000. mile maintenance check.

Great experience, excellent people to help you with your issue(s). Very patient and informative. Helped to speak with a person vice a recording. The hours of operation really do help me in contact the company on my time. This due to doctor visits and other items that may cause me to work around a time and/or date to contact Car Shield. Thanks once again for being there for me.

Excellent service, great customer communication, but as yet I haven't needed to use the service, my vehicle receives its normal servicing to keep it in good shape. But it's nice to know that I have CarShield there if something major happens.

I have a great experience having Carshield represent me and supplying coverage for my Kia Spectra ex 09 model. They were responsive in answering any questions I had and courteous with their response. I would recommend them to anyone who has need for insurance.

The lady on the phone helped me, where I could keep my Car Shield in these times when things are bad, I feel safer with car shied on my side. I greatly appreciate it. Thanks a lot for all the help.

The person who was assisting me was very experience in providing me with information, and providing me with the help I needed to complete my information update. She was very good about everything. Thank you being there. The staff are very helpful and acknowledgeable about their job, and I would let all my family member know about the wonderful new people I have meet.

My experience was great in getting answer to my question from customer service. I would recommend CarShield to my friends, I found this to be best warranty I ever purchase. The way your system is set up for payment is outstanding.

It was very easy to sign up. The salesman was very helpful and pleasant. He did a good job explaining the coverage and how it worked. I had researched several other companies, and CarShield was very competitive. CarShield's price was cheaper than two of the other companies I checked with.

Had just gotten coverage and credit card was about to expired. Called in that new card. 2 weeks later someone hacked my new card and had to close and get another card so within a 6 week period had to call and give 3 cards to them. they were very understanding and we were able to laugh about it making me feel better.

Rep was very friendly and knowledgeable and took care of my request in a timely manner. She made me feel like more than just another caller. Good experience. I will recommend Carshield to anyone looking for coverage. In my opinion customer service is a top priority in any purchase whether short or long term. It is refreshing to talk to a rep that cares about the customer.

4 I've been watching this commercial. It never dawned on me I should look into it and you know sometime when you need something sometimes you just got to beat you in the head and after I talk to them I was really happy that I contacted them. Wish I had a car earlier.

The representative was very prompt and efficient. The towing service man they sent was also excellent. Now as long as the service is completely covered by our policy as the representative said we will be very satisfied. Thank you.

You want me to write a review before you finish with the car that’s been in the dealership position for over 2 weeks. Nothing but headaches from everyone at your company. Wouldn’t recommend this to my worst enemy. God Bless all you. Karma is a Mother! Might not come back on you, but maybe your kids. This is a kid's company playing with adults' money. Don’t buy…just pay the 140 a month into your bank account and you’ll have more money to throw into your car for repairs. I’ve been with them for a year and this is my only claim ever!

My car was making noise in the front end. Took the car to my mechanic and he checked it out and notified Car Shield of the repair cost which was approved and I received my car back the next day. Excellent service.

Very courteous and informative. Answered all my questions and very satisfied with your service. I will definitely refer the carrier's information to relatives and friends. Provided all information necessary for me to file the claim, provided contact information and address information about the auto repair shop and advised me of the tow service and their contact information.

I received an email that my payment had not gone through. I discovered that my payment card had expired. The agent helped me set up the auto payments via checking, rather than a card so that this wouldn't happen again.

Customer Service successfully took care of getting my problem. It was a problem with the billing department. It has nothing to do with my 2011 Toyota Avalon. For that I am very thankful! I look forward to dealing with Customer Service.

CarShield was very helpful in helping me get to the right department. Every item was taken care of, at no time did I feel as if I were a problem to them. The people who helped me acted in a professional and polite manner. They spoke clearly where I could understand and did not have to ask them to repeat. Thank You.

I made a payment early and the auto pay took out a payment. I call. They fix it with no problem. I also had a payment issue and contact customer service. Lady help me to resolve this issue with payment. I do recommend CarShield insurance.

Appreciated Rep Byron **'s expertise and good humor while explaining all aspects of Coverage and Contract details. At today's repair and labor costs for newer cars, it's smart to have a comprehensive plan. CarShield is a name you can trust at home and on the road. Best investment I've made this year! CEB.

My claim was handled in a professional manner. Thank you. I was thankful that I had coverage. I had no problem with my vehicle. Then it threw a check engine light. The rest was a wrap. You guys paid half the bill. Thank you for that.

Great service. Answered every question and concerns. Took care of my need. Making payment was very easy. Also making changes to my account was well received. I love the coverage and price. I would recommend to my family and friends.

My experience with the customer service rep was wonderful. She didn't give me any problems. She did say that they can lower my plan. I told her I was not interested in that and she canceled it as I asked and tell me how long it would take before my money will be reversed back to my card. Other than that she was very pleasant and nice and I like that. She also gave me my customer ID number in case I had any problems in the future.

Car began getting hot when I would give it gas after a few minutes so each it would do that I would pull over to side of road. When I finally got home I called perfect time and they had it towed to their establishment to have it checked. Car Shield is the best and we recommend them all the time. Thank you. Debra

My car has been in the shop since September 10, 2021. It is now October 1, 2021. I see that no one cares enough to make sure, I as a Diamond of 2 years with 2 cars paying $100 a month for both, was treated better. No one has called me EVER for an update from Carshield nor American auto shield and I have called both of them repeatedly. I have called almost every day after 2 weeks passed and to the date there has been 5 escalations.

Helped me with getting my car checked out. Helped get things done with no problem..Feel much better now that my car is in the shop and getting checked out. Was very stressed out before. Now feel much better now that my car is in the tranny shop fixing to get checked out my.

I was fortunate enough to buy a low mileage car and got the best coverage. I've had two claims that went very smoothly. No hassles. They covered a bad lock solenoid and a timing belt tensioner. Coverage is not cheap, but it's a good investment for the $45,000 car that I got for $10,000.

I had Carshield for about a year and a half and it only covered a fuel pump even though I spent thousands of dollars on repairs that Carshield did not cover. I cancelled the contract because I bought a new car with full coverage of repairs.

The customer service rep took care of my concerns immediately and professionally. Answered all my questions and was prompt which made my contact short but efficient. This is the second contract coverage I've had and there were a few important questions I had regarding my coverage. All were addressed and answered by the customer service rep. And she is sending me a copy of my policy for my personal reference. Happy I am covered by CarShield!

They are very helpful in resolving problems and issues. Customer service make it their priority to make every individual happy and satisfied. And I am very excited to be a new member with CarShield. Highly would recommend a friend for CarShield membership.

Told us where to go to have our transmission checked. Oct 12 is our appt. Was very courteous and told us exactly what to do. I was Leery of the services but it seems legit. Will let you know if we have any issues

After several months of having a policy with C. S. I still l had not rec'd a hard copy of my policy. I had called several times and requested a contract but had not rec'd anything as of yet over several months. I called and was routed to Miss Jessica in Customer Service who was reassuring to speak with. Miss Jessica took care of the issue quickly and pleasantly. Thank You, Lovett

Best place ever!! My Nissan transmission was leaking fluids from my engine to a center part on my under the hood casing. It smell bad. Next my windows on the driver side. Next my transmission stopped working while I was

I have had 2 warrantees with Carshield, 1 on each of my vehicles for several years, which I have never used until recently. I first call CarShield to make sure they would covered the repairs on this vehicle in question and was told they did, (AC & Power Window Moter). I put my vehicles in for a passenger side power window and AC repair, both of which had stopped working. First I found out from my service center that CarShield would only cover after market parts for repairs, which I was not made aware of when they sold me the policies. Considering one of my vehicles is a Mercedes, this is unacceptable. But, 3 weeks later with my other vehicle still in the shop, I called my service center again to find out the status. I was told that they we still waiting on approval to replace the AC compressor due to compressor leaks.

I had an awesome experience with Carshield over three months ago maybe Four but they paid for my engine to be completely replace. Car shield receives such a bad reputation from Mechanics who are just in the business to make money. I would advised anybody to get Carshield, however my claim would not have been covered if I wouldn't have read the contract. When buying these policies Customers need to realize and read what they bought into. If they don't like it from the beginning don't be in. My Malibu is a 2012 with 128k miles when I got the coverage and not everything is covered but my engine was covered because it covers timing chains and at the end of the day the parts that are covered will outweigh the parts that are not covered because they are either more little or easier to afford. Carshield is amazing and I would have them any other way.

When I called Carshield and told them that my horn went out. I was unsure if they covered it or not, but the customer service representative was very helpful and told me that my horn was covered under the electrical service.

Customer service did an excellent job meeting my needs. They helped me with my contract dispute. I had called to cancel my contract because of what was told to me on the phone was not what I had agreed to at the beginning of the sale.

I received a rental car for three days when my car was being repaired. It took more than three days for the repairs. I called to request more time on the rental car and was told I was only locked in for three days. The contract states up to seven days for a rental car. When I returned the car I was told that Car Shield would not cover the taxes on the rental car. It states on my rental agreement that you cover the cost 100 percent.

Bank account closed and I forgot this was being drafted (due to card being hacked). The emails and phone calls were so appreciated. I did not want to lose your coverage. It is a blessing to know that I am protected.

David ** was patient and thorough in assisting me to establish new service with Car Shield. He answered questions and ensured I understood the coverage. I look forward to a positive, long term contract with your Agency. In fact, I sent out a Facebook shoutout to my Friends to also sign up with Car Shield.

Fortunately, I never had to use CarShield, unfortunately, due to financial hardship, I had to cancel my policy. I was treated with respect and understanding by Cust. Serv. Rep. Christina. I will return to CarShield should my situation become solvent again. Thank you for making an uneasy situation comfortable.

Agent was very willing and helpful in working a plan I can live with! I am on a limited income and any unforeseen expenses can jeopardize my budget item and happened. However, Car Shield worked plan which we hope will make things work!

Carshield sucks and false advertisements. My transmission is slipping on my truck. They want me to pay out of pocket for it. I've went past the 500 miles that was required. I have the $200 deductible. I can't afford to pay for transmission. I've found new warranty.

Very helpful. I was helped by a very experienced person who knew what she was talking about with her experience and I thank her. I had every question answered to the best of her ability, she knew what to say to every question. Thank You.

The representative was very courteous and knowledgeable about CarShield's products and services and went the extra mile to understand the customer concerns and went over my membership and overall details of the contract. The representative provided excellent customer service and I will recommend CarShield to family and friends. I have been with CarShield for a year now and I am planning on being with them for years to come if my car is still running which I am sure it will be if I stick with CarShield..

I was very happy and completely satisfied with the response that I got from Car Shield and repair. Call SHIELD is amazing. It help us to keep our sanity with no worries at all just as your contract states for coverage so it’s done 100%. I thank you guys so much and for getting this repair done so quickly my whole family was happy. Thank you again Car Shield

I'm going to be a few days late with my payment this month and Carshield was kind enough to keep my policy active. I haven't had to use the insurance yet and hope I never do but it nice knowing that it there if I need it. Thank you so much. You guys are a pleasure to work with.