CarShield Reviews

The Customer Service I received at sign up time was very professional and I ask that you all keep up the work. The associate who assisted me was very professional at doing his work and was very knowledgeable when questions was asked.

I spoke to customer service rep. Bret, he explained what I need to tell my mechanic about how to start a claim should I need one. He gave me the feeling of security knowing that I would be covered. Bret left me with a reassurance that I would be covered.

CarShield accepted responsibility for repairs that I had to cover and were supposed to refund the amount I paid Larry Miller Hyundai. I still have not received any refund for the repair that I had to pay out of my own pocket

They approved my claim fast. Great job. All I ask the car problems and they approved the funds. My Mechanic ask them for funds so he can fix the problem. They approved the funds over phone and send his money over. I really like that.

Everything was good. Got my car fixed. Only complaint I think car rental should cover while car is broke down. $160.00 is not enough but. Everyone should be sure and read contract before repairing so they know what is covered. I was satisfied with my experience and keep all records as contract says.

The motor mounts were replaced, on my My Mercedes C250, it now rides so much smoother like it has a new suspension, I would recommend having Car Shield especially when your Vehicle has no extended warranty, Thank You Car Shield.

He was a great help. Very friendly and knowledgeable. He was easy to talk to and had great product knowledge. We covered all of my needs. He was able to take the time to find me the best possible contract. Because of his efforts, he found me the best policy for the best price.

Sad to say that Carshield couldn't help me out at this time, the repair that I need isn't covered under my plan. My electronic steering went on my car and that's not covered under the plan that I have so the cost will be out of pocket.

I was worried my account was going to be overdrawn due to unexpected finances but Shawn was great in navigating me through the process of postdated payments so my account was not overdrawn. He was very professional, courteous and understanding.

I’m very disappointed in the amount that Carshield covered. I’ve had extended car warranties before and I’ve never had to pay that much of the total for a car repair. I will be going with a different warranty company soon.

If I could give negative stars I would lousy/scam/joke of a company! Wouldn't pay for completed job... wouldn't pay in a timely manner because CarShield is in Mountain time!!!! 2 reps told me that!!! What the hell does that matter???!

CarShield is a big help, this is my first claim, the commercials are misleading. I thought they paid total amount of repairs after copay, not true there are things that go along with repair to make you whole again they don't pay for, which leave out of pocket. I guess it is good they do help cover expense.

My air conditioning problem did not show any problem when AAA had the truck. On the way back from picking up the truck, the air compressor starting making the noise again. I will return it back as soon as the noise continues.

Information on file had changed. Called office. Representative was quick to assist. Took only a very few minutes and was completed. Every time I have had to contact the office, same treatment. Great company with outstanding employees. Thanks, CarShield.

You need 500 miles first. They don't go by the day your service starts in 20 days. Liars. They told me my service starts July 11th. Nothing about mileage beginning. They did not honor my warranty. What else do they deny you about when you really need them.

Switched coverage to new vehicle and upgraded plan from silver to diamond package. Representative was very helpful and explained everything that the new package plan would cover. Also explained the cost difference in the two plans. Also representative was extremely polite and professional.

Representative was super helpful, knowledgeable and pleasant. She went over and beyond to assist me. She seemed to genuinely care about my safety and well-being. Car Shield is a great company and I would recommend to everyone. Thank You Car Shield!

This company is true to their word. I’ve covered my vehicles with CarShield in the past and never had a problem getting my repairs done with only $100 deductible. Now, that, is peace of mind for people like myself who would be devastated with a car bill likes transmission. Heck, air-conditioning units could set you back. Well worth the peace of mind in my eyes. I know this review sounds like a commercial but I assure you it’s not! One very satisfied customer.

The only thing we would like to add. Is due to the economic landscape, it is necessary to reevaluate some expenses. Down the road as things get better, perhaps we can revisit coverage for our vehicles. We appreciate Brandi's suggestions.

Thank you for helping me with a recent car repair bill. I only had to pay about half of the cost of the total amount of the repair bill. My monthly payments do save money in the long run. I don't have a huge amount to pay all at once.

The person was very helpful and nice. She help me out with everything I need to know. She did a good job. Thank you. I glad they can help me out. I didn't have any Warranty when my Truck went in the shop. It cost me.

The customer service rep was very friendly and helpful. She assisted me with what I needed to do as well as answered my question about some upcoming service that I may need to have done on my vehicle. I would recommend CarShield to my friends.

I was very very satisfied with Carshield and the whole experience from the towing to getting to the shop and the time that work is to begin on my car. I've been with Carshield almost the whole year and the sense of relief that takes worry away from major repairs is just a great feeling and I will continue always to have them no matter what plan they have. It's always worth it. Thanks again Carshield!

Have been unable to use this warranty because I have been unable to find a repair shop that accepts the Car Shield warranty. Have felt deceived by what I was initially told and what my paperwork described as my benefits. There was no hesitation to accept my payments while at the same time no effort was expended to resolve my issues with finding a local repair location.

No one takes Car Shield around my location. Customer service hung up on me 3 times. I will be switching insurance by the next billing date. The customer service is not helpful at all and there rude. I am very disappointed in the whole company.

My experience with your company was great. The only reason I'm cancelling my policy is because my fiance is paying for the coverage now. It was cheaper for two cars than it was for one. So HR put my car on with his.

I was pleased with my associate. All my questions were answered and my problem was corrected. I am pleased with this company and I have never used it. Hope I don’t have to either. Thanks for helping me with the problem!

Angela was really nice. Even though I was frustrated and my story was rather lengthy, Angela immediately set me at ease and listened patiently. Then, she presented me with a simple solution to my complicated dilemma. Angela is one of the good guys... definitely a keeper for CarShield!

I was very pleased with my overall experience. My customer rep was knowledgeable, got me covered, payments set up, and finished before I knew it!! He was polite, kind, patient and very respectful. I will be happy to recommend your company in the future. My car qualified for the platinum coverage and more than enough items were covered.

I was wondering how I go about getting it fixed and your rep was so polite and had all the info I needed. You were actually recommended to us from our mechanic and we took his advice and called and received a great rate. We live on soc sec so we had to get something we could afford b and we got it here. Thank you. Dd.

In the past 3 yrs this is the first time I've had to contact anyone from CarShield. Rep was very helpful, polite and professional. If I could make changes to my address and reoccurring payment method via my online account, I wouldn't have needed to call in today.

I had it for over a year. My car went to the shop twice in that time and they never paid a dime on any repairs. Would have been better to put that money in my savings account then I would have had enough money to pay for the repairs.

Your Personnel was proficient, kind, willing to listen and help. Your Driver was very friendly, knowledgeable, & professional. All your staff, office as well as driver, if they said they would call back or put me on hold for whatever reason, they would return with explanation on whatever issue they may be dealing with. I would recommend CarShield to anybody and everybody.

I was calling to cancel because I couldn't afford the payments. The agent was able to cut my payments in half! I was very grateful because I am on a small disability pension. This has made a huge difference in my life. I no longer have to stress out every month when I try to set up my budget.

Thank you Car Shield for your excellent customer service support and peace of mind knowing that you will be there to help me with my car repairs should I need it in the future! This is my second time utilizing your service, first time you were incredibly helpful!

I received a flyer stating a Gold plan for $89 a month. I told the man I wanted the Gold plan. He said, "That will be $144." I said, "I have a flyer here that says $89." He says, “Oh, you have the discounted rate.” Then he said he’d send me a contract and he never did. I had to call and ask for it again. I have to wait 24 hours to see if they withdrew the correct amount.

CarShield's computer overcharged me on July 2022 $107.17. This is on my WSECU checking account. I have talked to customer service 2 times to get a refund, which they refuse to give. They told me once a payment is made it cannot be refunded. If I do not receive a refund, I will close my account with CArshield and give my business to someone more honest.

CARSHIELD helped the auto shop to find a radio to replace the one that I had in my car. It was serviced and there were issues with it not working correctly so after talking back to carshield back-and-forth they were able to help me remedy the problem. Their service person was very helpful.

Haven't been to shop yet but the customer relation at CarShield is superb. Every call was met with courteous conversation and I was always greeted by my name, they knew who I was. Yes, I would/will refer CarShield to friends and family.

I had a great experience with CarShield, I found a shop that accepts it and in no time my car was done and ready to be picked up. I think it was less than a day that my car was in the shop. Fast approval on parts and very little out of pocket costs, thank you CarShield.

I took my truck to the dealer to change the oil, rotate tires, change filters. They went ahead to do a safety check and found some very dangerous items needing attention. I did not want to break down somewhere so... I asked them to submit to Auto Shield. I never heard from Honda dealer until I was told the truck was ready for P/U. Never had an issue.

The person that took my call this after was very helpful and informative about CarShield and the service they provide for their clients. The representative was very kind and patient. I felt very please at the end of my call.

I have no questions! I might have questions at a later date about coverage. I have heard many good things from the auto repair store about your coverage. This is my first time using your coverage plans. Hope my experience is happy ending as I see in your advertisement.

Always excellent service. Take care all of my needs when I call. I was never not satisfied with CarShield service. Thank you always. I have two vehicles under their care. I always recommend family and friends to Carshield. Never had a problem.

I called to find out which wrecker service I could use to take my car to a repair facility. I was given a Phone # to call. The appointment is set up for Wednesday morning, July 20, 2022. I wanted to be sure the shop was knowledgeable on older model VW Beetles. After speaking with an experienced mechanic, I chose this shop.

Last experience was very good. I was not pleased last year when I called for service instead, I was turned over another company, that rated you not unsatisfactory. I was very disappointed, because I had been with you for 3 to 4 years.

First time taking this out. We just bought this truck and my wife is tired of paying for car repairs that are at a all time high so she wanted some insurance pay a little along the way instead of a lot at once. So we took CarShield out to help protect our investment in a used truck.

Very helpful & fast, Women on phone answered everything I ask how to handle problems with my Truck, I really hope I do not have to pay for any of my problems. Dropping my truck off This Friday for Diagnose first.

I called in to request the phone number where I can give my new credit card number. Give my new credit card number. The rep said she could take care of that for me and input the new information immediately and professionally.

The customer service gentleman was friendly, efficient, and made it easy to make changes to my account. I needed to drop a sold vehicle off of the account and add an older vehicle to it. It wasn't a problem at all.

Took a little while before I got to talk to a human being. The lady on the phone answered my questions and I understood everything clearly. It would be nice and I hope that that CAR SHIELD will work with RUSTY WALLACE CHEVROLET in Clinton and fix my truck. I have been paying for this and I hope it doesn't disappoint me.

My car broke down Friday July 15th and was towed to my repair shop and know I’m waiting for approval to get the work done because I can’t afford it, so I hope all goes well, you guys approve my transmission rebuild so I’m grateful for that.

When I called with a question the Rep. was very nice and knowledgeable. She answered all of my questions in a timely manner. She also was very helpful and courteous. I love the way she took her time to listen and waited until I was finished with my question before she answered.

The shop that has my truck is calling and they are not getting any response. They are trying to get the parts before they deplete the stock and it becomes a backorder. ADAM IS THE AGENT. WE NEED A RESPONSE. They are waiting on him to respond. They have been calling and leaving messages. The shop is A1 Automotive Repair (1770-412-9924). Some parts are real hard to purchase.

I have had excellent experience with CarShield and will look into it when my new car's warranty expires. I feel it was a valuable experience. I can say your company stood behind me and even assisted me when the car repair was being overcharged. Thank you.

I wasn't going to use the plan I purchased 2 years ago. So I asked for a refund. I got half of my money back. They made over $650 off me for nothing. Alexis the customer service representative was very knowledgeable and friendly.

Knowledgeable and informative. I'm sure she's one of your best Agents. Stick a feather in her hat. Thank you very much. It's just so much praise that you can give a person. She's good. I don't have any thing else to say.

Was off the track something electronically-I was told I had to have it repaired then submit the bill. The other thing was the air conditioner only blew hot air. Needed Freon. Was told at a different repair garage, you didn’t cover that. I’m glad I have coverage but haven’t figured out what you cover yet.

I called customer service just to have my due date changed because I forgot to leave enough money in my account for auto pay. The representative was very helpful and immediately changed the due date to the day I requested. Now my due date is right after my payday. No more overdraft fees!!!

I must say CarShield customer service reps. were very knowledgeable and informative taking me through the process on how to file a claim amongst other concerns I had. They made follow up calls to inform me of my claim status and when to expect payment for the work performed on my vehicle.

I describe you all as very helpful and patient. Whenever I call to pay my bill they know it's me Miss **. They always say have a good day and I'll say same to you all. They always remember to tell me, "We're sending to your email." I like the atmosphere. Keep the good work up.

Excellent customer service. Very helpful in starting my contract and very friendly service. I enjoyed the friendly conversations and helpful service with starting my contract on my Dodge truck with over 200 thousand miles on it. I would highly recommend this service to my friends and family.

My experience was great. Only I don’t have an account number nor confirmation of payment. I am glad I chose CarShield. It gives me confidence that I don’t have to worry about major repairs in the future. CarShield assured me of coverage after waiting period.

I've used the service several times and have never had a problem. Your reps are very professional and polite, even with us old folk. That's hard even for old folk. I've recommending you to all my friends and relatives too. Thanks for your service.

A double payment occurred and was resolved with my phone call and help from your customer service staff. The account history was researched, and the problem was identified, and the correction was agreed to by all parties. I was completely satisfied with the outcome.

Really helpful. I would definitely recommend to a friend. I'm satisfaction with my coverage. I would definitely recommend to anyone who is in between cars and work or traveling worldwide. I'm a everyone person thanks.

They strive for excellence. They treat their customers with loyalty. They know your needs, they understand they also treat you like family. Customers comes first, I would recommend CarShield to anyone. They stand by their customers. I had no problem signing up.

I have had a rental car since Thursday July 7th. Never heard anything concerning the case of my car from CarShield. Still waiting. Not sure why I haven't heard anything. I just called the dealer and they just told me that CarShield will call me and that they just left.

Very helpful. Customer service was great. The truck driver very helpful and I would recommend CarShield to anyone. It took a while for the driver to get to me but they were very busy and I even had a ride home.

The representative was very helpful in helping me explore my options and helped me lower my monthly payment. Representative helped me understand my coverage. I was able to speak to a single representative who was able to handle my questions and issues.

I hope that there is many reliable mechanic cooperated with the Car Shield over the States, so that all customers may leave their cars because of not only car problem but also regular checking. I also hope that the Car Shield make brochure regarding any strange sound from engine what that means because any driver feels uncomfortable when they hear any active, or strange sound from engine.

Natalie was extremely understanding and professional. The experience was very pleasant and professional. I would recommend Car Shield to all of my friends. I would have kept the policy, but my son was not cooperative. Natalie the representative was very professional, and the refund was made in a very timely manner. I had an extremely good experience with Car Shield.

The disposition was that the adjuster Chris H said as per his inspectors report that they would only provide me $1000 limited warranty parts or towards to the work because the inspector said the calls was due to the cylinder valve which is under Constant spring pressure and that though carbon build up was the only cause of the dead cylinder and it was not the lifter which was additionally stuck in the body of the cylinder rocker arm and pushrod assembly although the cylinder head could not be actuated in any position unless the lifter and rocker arm actuate the spring of the valve of the head. I ask for a second opinion regarding a inspector follow up. He refused to even consider it.

Just needed information on the policy, representative was very informal, and courtesy. After speaking to your representative I am very excited about this plan, and I will recommend this policy to all friends and family.. Thank you and have a wonderful day.

Very helpful. Never had any problems getting my car fixed which I only had to do twice in my 2 years experience with CarShield. Only thing I would have to say is that better describe how much car Shield is actually paying for but it still is a big help.

Myra was very helpful and efficient. She took care of all my needs in a very timely manner. Robert was the first agent I talked with and he was very efficient as well. He explained he had to transfer me and this was completed in a timely manner.

We continue to received solicitation from other providers that made us question if our coverage was still in place, so I called this morning to verify and the customer service rep was great, she answered all my questions and was a pleasure to speak with. I'll tell everyone about CarShield, you just give an extra peace of mind to know we have the coverage in place when needed.

I started CarShield to save money on my car repairs. And all it did was for me to lose money. My car was in the shop since June 28, 2022. It's July 13 2022 and I still don't have my freaking car back. I constantly call day after day and I felt like the reps was just telling me stuff to get me off the phone. Worse experience I ever had with any company. I done miss days from work and days from my daily activities because I didn't have my car. I was ready to cancel carshield until I met a representative that showed me she cared by the name of Kayla. She went far and beyond to help me get answers and get the ball rolling. She also did a follow call to me to assure things was getting done.. Kayla I thank you dearly.

Very nice & helpful rep. She lowered my payments on two cars and she gave me extra time to get the payment in, after I start getting paid from the state. She was very patient and courteous during our conversation. I hope she gets acknowledged for it. My name is Kim **, if that helps. Thanks.

My car broke down last Friday and is in the shop hopefully getting repaired? But nonetheless upon getting a tow from work I had the easiest time dealing with the situation because of the outstanding employee that assisted me. Thank you for caring.

Indicated that after my car comes out of the body shop the following items need to be fixed:

What I needed done to my car as not covered. It was a great let down. It cost me almost a thousand dollars. But as for the customer service I received over the phone everything was good, and professional.

I like the rate that I was quoted. Very affordable! Customer service is also great. One of the greatest perks for me is roadside assistance. Not everyone offers that. I originally had another warranty through my dealer which I thought was very good...until I called Car Shield.

Please read your Car Shield contract thoroughly!! They paid 75 percent of my replacement cost for the Alternator and I paid for some parts and the 100 dollar deductible. I’m going to continue to keep my Car Shield Contract, I just wished they would pay for the entire repair costs but it’s all in the contract of what they’re responsible for.

I purchased the Car Shield Aluminum Extended Warranty before I received my Tesla Model-S. I called Car Shield and told them that the car was damaged in transport. I canceled the auto loan. I then told Car Shield to cancel the extended warranty. The Extended Warranty was canceled within 30 Days with No Hassle. Thank You Car Shield!.

I requested review of a claim made by a Jag dealership. I felt that something was amiss from their call explaining the diagnosis. They failed on even simple issues, neglecting to install new wiper blades as I requested. Worse still, they didn’t didn’t even offer me the choice to buy repairs. CarShield declined the claim and Long story short: the diagnosis was incorrect on both of my issues! CarShield realized that they were given 2 conflicting reports which caused them to decline. I would have put the repairs on my credit card and been furious when it wasn’t fixed.

CarShield had us covered from beginning to end. The car dealership that tried to rip us off And buy a whole new engine when we didn't need it all. We needed was a fuel pump not a whole new engine. Thankfully thanks to Carshield our car is back up and running and I don't need to dish out $8000 for a whole new engine. Thank you so much.

Very great customer service knowledgeable respectful and in barometric pressure sensortuitive. I was having a problem with the download from the app I couldn't get it to work. She told me exactly what to do, how to do it and the next thing I know I did what she said and it was working perfect.

The agent was very patient and provided professional help and help me to be able to afford additional policy. The agent took her time and explained the new policy and answered every question I had, also had no problem repeating what I missed just had professional being an awesome agent.

Excellent service! Needed service. Got estimate. Got car fixed. Did not have to do anything special. This is the best car insurance out there. I would recommend it to anyone. It is worth every dollar! If your warranty runs out on your vehicle new or used this is definitely the way to go.

Great customer service provided by your customer advocate. Friendly, proficient, informative. Providing the information for resolving the issues, employing a professional mannerism. The whole process will allow me to inform all my family and friends of this experience. It is great to know CarShield take the time providing necessary abilities for being great customer advocates,.

Change my car to another vehicle and transferred my policy on my old vehicle to my niece. The young lady who took care of me was very polite and professional. I am very pleased with the way Car Shield has taken care of me ever since I decided to join.

Operator was very informative. I am unable to print contract or read it from my computer. Please send me a copy. I am very pleased with your service and look forward a long relationship. I have told my friends about your program.

My experience with.America Car Shield Was Great. They even provided me with a loaner car while my car was being serviced. Yes I recommend to anyone that warranty has run out. Or never was. Be blessed ACS. Keep up the great work.

Just awesome, and I appreciate all that CarShield has done for me. I pray I can continue being a valued customer with CarShield. The customer service department is always on point with their service to customers…and that’s always awesome.

I just was asking them about the two letters I got in the mail. They was cheaper prices so I called him to check on it. They told me that if I bought a new car then the prices would be what they said as low as.

When I call about getting my ID cards the person on the other end of the phone was patience and answered all my question. I ask her about what scales of coverage I had and she told me and she said that she would mail and email what I wanted.

Interaction with customer representative was easy and professional. She explained the policy and the benefits and process of filing a claim for service and rental car. The knowledge base was useful to making a decision to continue the policy with CarShield. The Rep is an asset to your organization.

There was a recall on my car and I had to put 1,000 miles on it before they could determine if I needed a new oil tray replaced. Not exactly sure what this meant but the mechanic who did my oil change said I should find out if they were still honoring the recall because it seemed I have an issue with oil pan. As of now I am monitoring the situation. Mechanic specified I will need to repair same.

CSR was very professional and friendly. She explained everything. Now the proof will be when I need Car Shield how will I rate the service then. The CSR explained the coverage when it began, the how many miles before it become efffective and explained the mobile app, now on my mobile phone.

2014 Dodge Avenger Platinum then spoke to a associate about the diamond package. Jeannie said that she will call me with the response to the upgrade, Jeannie is very good with her job and friendly. Thanks.

Buying car shield I have not had to use it yet. But l never thought they would cover my 2001 Tahoe because of the mileage that was on it. But it only took a couple minutes to be approved. This has been over a year ago I have not Had to use it yet. By my mechanic it seems like it will not be any problem whatsoever. They said they’ve had several people that had it and Car Shield took care of the problem if it was covered with no worries. I only had to use the customer service for changing payment system.

I’m very pleased with the service and they are very professional. They took care of the issue at hand with the account. I have not as of yet needed to use their services, but am certain from the experience I have had it will be as professional.

All I can say awesome coverage. And everyone I talk to in the past year I've been with you everybody is very knowledgeable of all your policies. It's a very good service to have when you have your representatives call client's customers to check on them and see what they need. That is the ultimate representative. I will continue to let in all my family members and everybody who I know to get this Car Shield advantage. Right now. It's the best thing you can have something goes wrong with your car. Appreciate y'all taking the time to call customers back. Trust me you just don't know how that make a person feel to let you know you are concerned about their finances in the trouble times.

CarShield helped me get a new motor mount put on my car. They helped me a lot with that. I have recommended others to them. Car Shield is very reliable and trustworthy. I wish I would have had Car Shield a long time ago.

I had no problem with communicating with you, but the customer service reps at the mechanic shop claim that you are not easy to deal with. Personally, I think you did great, and mechanic shops are not always ethical, and honorable organizations to deal with.

I was really nervous about not being able to afford or keep my coverage with Carshield after hearing a lot of good things but all the representatives at Carshield find a way to help me keep my coverage so I thank you.

Try to open my door for 30 min in a park lot of Jewel Osco with grocery in 88 degree weather, and I am a handicap senior. I got help from someone in the park lots that I appreciate very much. This was bad experience.

We purchased a vehicle mid April 2022. We purchased the CarShield plan, in mid June my vehicle had to be taken in for mechanical work which was supposed to be covered by the plan we purchased thru carshield, however after everything was submitted for approval to do the warranty work carshield rejected our claim, every issue we had was summarized covered by carshield, I'm 76 yrs old on a fixed income and this company scammed me, then they send me a bill after they denied my claim, I called them and told them I no longer wish to use their service, and they insisted that my account would be turned into collections and reported to the credit bureau, my bill was 3700.00 dollars, I had to pay out of pocket.

I had to cancel my service due to the fact my car was totaled. I spoke with two individuals this morning at CarShield and they did a terrific job and they showed great concern. I would definitely recommend CarShield to friends and family as they did a great job for me and protect my car.

My experience was excellent. Since my existing warranty has not expired, I cancelled my contract. There was no hassle in cancelling, and I appreciated that. When my expires, I will calling CarShield, and if the same value is there I will become a customer.

Easy to deal with, representatives seemed skilled and knowledgeable. I would definitely recommend CarShield to a friend. When you’re down, count on Carshield to come to the rescue! Or use their road assistance, they came so fast to help me get my car off the street and to an authorized facility.. I love Carshield so much.

I was very pleased with the service rendered. The representative was very helpful when I had questions. He explained as completed the contracts. The representative also allowed me to take notes for future reference. Overall, when the call was end with the representative I didn’t have any questions.

It was very good. I enjoyed talking to the women. She was very helpful. And I was pleased with the coverage. I would recommend Car Shield to anyone. Thank you for sending the letter in the mail. I seen on TV but did not have money then this time I was ready to go.

The representative Camilla was very nice and explained very accurately to me. I explained to her my situation that the dealer who has my car and they tried calling your company and expected a call back and never received one. So I contact Car Shield and she told me that the lines are not flooded and they can call now. It was up to the car dealer to call.

I called on Monday & gave the gal my new credit card info, payment was due yesterday, your company put thru my payment on the old credit card, which made me mad. I talked to Erin today & she corrected all of this & apologized several times for this mistake.

Made an effort to assist me. Great CSR. Very helpful. He even made an effort to call the dealership and went the extra mile in every way and very courteous and friendly. Very pleasant on the phone when assisting us.

Kim helped get this issue straighten out. All is well. Please with her help. We settled this issue and was sold on the idea of paying 6 months in advance, which was fine with me and deletes some of the work and issues involved with monthly payments.

Was very helpful in answering my questions. I would definitely recommend CarShield to anyone who is needing repairs to their vehicle. I'm glad that I did and am looking forward to saving money, and resting assured that I am in good hands.

Service rep called to inform me that the auto payment did not go through. A new card number was provided and payment made for the next six month with a discount per the representative information. This savings is greatly appreciated.

It helps to talk to anyone who is knowledgeable. I enjoyed talking to this representative because I could tell he knew. Would recommend CarShield not just because of this experience but because the past I have had CarShield before. Had no problem filing claims.

I requested a copy of my coverage/contract because I couldn't locate the original in my files. Tyler looked up my policy and expeditiously emailed me the requested information. He put me at ease with his calm, professional demeanor. Thank you Tyler!

No experience using warranty which is good...but the peace of mind is fabulous! I called Tuscaloosa Mercedes and asked them about CarShield. They said AAA... would rather take Carshield than any other, including Mercedes warranty!

Personable, honest and patient. Explained coverages simply and effectively. My only complaint is a wider base of coverages for throttle body/fuel delivery. And, the overall cost is slight expensive. I stay because customer service is great, but if I find cheaper, I will cancel.

After speaking to the rep she was able to change my payment date. Did my Social Security. Doesn't arrive till the third Wednesday of each month. I appreciate them very much and they hope that they have given me. Can't ask for anything more. Thank you CarShield for having good great people.

Car Shield is not interested in repairing anything that is covered under their contract. We had a lifter go out on our truck. Car Shield said it was not covered and when we went to cut off the insurance, then said it was. Another part was affected because we drove it home and they said it was our fault for driving it after they had said it was not covered. The customer service reps are rude and don't care. "Why should they. I sure their wages are poor." Do not waste your money on this insurance it is not worth it. Everything they advertised on TV is a scam!!!

I have canceled my account. I no longer need this service as I purchase a new car. Thank you so very much as I was very satisfied with your company. I would be glad to refer you to others. I believe CarShield offers great support to individuals and again I was very happy with the company.

Shavonne was very personable and patient and I am glad I have Carshield. God bless you and us all - just hoping and praying if I do need you all you will most certainly be there. I am confident - be safe y'all.

I've been with Car Shield since May 20, 2022. I have not received any kind of paperwork so if you guys can send me a copy of paperwork, something that I can read, everything will be okay. I will very well appreciate it and thank you.

Verified email received a week after cancellation. Loretta and Jessica worked with me on researching the issue. Loretta read the notes, it did not make sense so she transferred me to Jessica. Jessica took the time to research this. There were no issues, no additional charges to the cancellation of the 2007 Escalade.

I have an 2015 Jeep Sahara Unlimited I purchased in 2018. It's in excellent condition. However if something were to happen like the transmission, I would have to fork out about three thousand dollars to have it removed, rebuilt and installed. I talked with a representative from Car Sheild and was able to acquire an insurance policy that cover the cthan the cost of ost of a new transmission or the cost of rebuilding the one I have now. The deductible will be one hundred dollars. Much better than the total expense of repair. I didn't hesitate to get the coverage. I would recommend this opportunity to anyone who has a vehicle that isn't covered by the dealership. No more worries about unforeseen breakdowns.

I have not had to use it yet and I hope I don't have to use it but in case I do I know I'm covered with Car Shield. I know it will save me money in the long run. My brother just got some work done on his car and it was in the thousands... He should of used carShield.

CarShield states they are waiting on further diagnosis from the dealership. Dealership is stating they cannot touch car until adjuster comes out. I need my warranty to clarify to dealership an adjuster will not be coming out. Dealership refuse to move any further.

My quest was done. Young was nice and very professionally. I was pleasure with service I received today and every time. I am not working now. I cannot afford plan at this time. I will return. It has been great experience. I will tell other about CarShield. Thanks

Your people helped get my car towed to the Ford dealer. They also ok it so the dealer could get my car fixed. I that your people would have called me on my cell when they let the dealer know that they were allowing it to be fixed.

Everything went great just paid our deductible and came home, happy it did not cost me 433.54. Happy, and I will tell my family and friends about Car Shield. Very well worth the monthly cost. It's a great thing to have when your warranty runs out. Thank you again.

Robert was very helpful explaining the difference in regular maintenance which was recommended by the Dealership for my 2015 Toyota Camry and a claim. He was friendly and professional. It was pleasant speaking with him. I would recommend CarShield to anyone.

They may have taken a little time but you know what? In the end it was all worth it. They kept me posted about everything and the customer service was great. They spoke clearly and right to the point and asked can they help me with anything else. I have told all my family and friends, "If you don't have CarShield what are you waiting for?"

I had a great experience with your representative. They did a wonderful professional work. Thank you. Yes I will recommend CarShield to friends and family and they may also receive this coverage on their vehicles and have a peace of mind and nine if they are covered with any major repair issues on their vehicles.

Thank you Ricky for taking my payment. I lost my job and I had to pay rent and gas for finding a job. I will get back on my feet. Thank you for helping and understanding. God bless and have a good day.

Though this may be a good coverage for some. I discovered that I could put the monies that I was paying to car shield into a savings account and the yield to me would be far better than paying it to CarShield.

I've paid into this for a few months now but still do not have any account information yet - thankfully I didn't need anything yet. Hopefully something will arrive in the mail soon. Thank you so much. Have a blessed week!

American Auto Shield Sucks. I’ve been getting the runaround for 3 weeks because of the mileage discrepancy which was an error on CarShield‘s part. You guys took my money and close my account. Reinstate it. My account is no question about mileage. I wasn’t told about 100 miles a day. They never asked me about what was the mileage. I’m a disabled veteran. I have been sick with the Covid-19’ and was unable to speak or know the correct mileage on my vehicle. I’ve never had this problem before while dealing with Car Shield.

Mesha and Gavin were awesome. I signed up for warranty protection today and I was impressed with the pricing as well as the coverage that’s provided with my contract. I saw this commercial on TV and that’s what made me call.

Great!!! Customer service Help with my download of the Mobile app and supply me with my ID # to complete the process. Have a great day. The young lady was very curious and nice, knowledgeable of what I needed.

The agent was very polite, accommodating & informing. I understood fully what being a member consisted of. He even made me understand the covered delay of 500 miles/for 7/21 or 250 miles/ for 8/21. Just have one request. Please re-send me the link for my downloadable contract.

They have been very informative and patient whenever I have called for any questions. I would recommend them to anyone. I would encourage every one to get this coverage for their car. I know of many people who had to pay hundreds and some thousands to get their car repaired. It’s not worth the risk not to have this coverage.

I haven't took my car in the shop yet but it's on his way within a couple of days. Maybe a week. But so far everything is been pretty good. The customer service been answering my question. I'm not on the phone for a long time waiting for someone to answer so it's showing me good things so far.

I will recommend male and female to CarShield. Keep up the good work CarShield. We need guys and female like your company. It's not too many out there. God bless. Stand on your word. Our American people is count on CarShield And God Bless. Thanks

Not all repair shops will take CarShield. I took my truck to Ford dealers in my area and they refuse to deal with CarShield. The repairs needed can only be done by the dealer. Also your representatives lie. Two of them said they would call me back to help me find a dealer that will take CarShield. No one called me back.