CarShield Reviews

Great customer service received from Clayton. Very professional and warming. Knowledge of services provided by Car Shield. Made my experience easy. I have been a customer for a few years and I added another vehicle. Will recommend Car Shield to other family members. My mother is also a happy customer.

Excellent costumers service. Save me money on fix become so I did not have to cancel my contract. Love having it on my truck when I'm on the Highway or my kids need to use. I'm comfortable at home knowing they are ok too.

My experience with Car Shield has been a blessing. When the transmission went down I call car shield. Everything went smooth and fast to find me a shop that was close to my home that was ASE certified. I would highly recommend car shield to anyone.

I couldn't get a clear answer as to why I was encouraged to sign up with Carshield when I had an original manufacturer's warranty. I think I paid too much? The Customer service person couldn't help me with that. Also I thought I was told the warranty was for as long as I had the vehicle -- which turns out not to be the case.

The CS department was great. Very helpful and helpful. She quickly answered my questions. I didn’t have my contract and she mailed it and also to my e-mailed it also. I was very pleased with the service was given so quickly and with such professionalism.

Car Shield was a great supplemental insurance on my 15 year old truck. Even though I haven't had to file a claim, it was reassuring to know I had additional protection. I would recommend Carshield to anyone whose vehicle is not under any type of warranty because you never know what can happen and it's always better to be protected.

I contacted Car Shield because my payment from 11/24/21 wasn't received. I was concerned, so I called and had my payment method changed. It's almost 2 weeks since the payment was made, and I wanted to make sure the payment is received.

I am not pleased with the denial from American Auto Shield at all. My car has been perfectly maintained and it never overheated at all. I may end up filing a complaint with the Better Business Bureau regarding this unwarranted denial.

The customer service agent was very knowledgeable about cylinder misfires. He knew exactly was I was talking about. My vehicle had a misfire in cylinder 6. Sparks and ignition coils were replaced. The misfire persisted. Further analysis revealed low compression in cyclinder 6 and poor vacuum indication a bad valve.

Thank you for the service. It was great although I had to cancel because I got a new car. I would not hesitate to go ahead and call them back when I need some extra cover. Everyone there is very good at what they do and good at trying to make you stay on with another policy. Thank you.

Great customer service. The representatives care and are trying to help and are very educated about trying to get your car back on the road again. I have called him a few times and every representative has been very courteous.

I was just returning a call regarding my account. Apparently the credit card I had on file for automatic draft expired at the end of the month and I had not updated the expiration. Your agent was very cordial and helpful.

I hate that you guys would not honor the contract that you gave me. As far as I am concerned your company has false advertisement and I would not recommend this company to anyone. I will be submitting my opinion to the Better Business Bureau on this matter.

I want to thank Martia and the supervisor for accommodating me with a better package deal. I will be a loyal customer/patron. I was thinking about dropping you all but Martia convinced me that was the wrong thing to do with a 2006 Toyota Corolla. So I am locked in for the automatic pay.

No comment at this time. I am satisfied with CarShield coverage. I would recommend Car Shield to my family and friends if they were looking for this type of coverage for their automobile. I have nothing further to add to this message.

Please see my comments submitted on the after-contact survey form which I just now completed. I indicated that my wife and I cannot continue coverage due to pressing financial concerns, and I pointed out how very helpful Cynthia was in effecting the cancellation that I must have at this point. Thank you.

Very Professional and knowledgeable. Answered all my questions and made my day! Took the time to explain things to me as a new customer and made me feel happy that I had signed up for CarShield. I would highly recommend Car Shield to others.

CarShield is the way to go to help ease your mind of forthcoming problems. Very easy to setup and easy to maintain. Thank you Ice T and thank you Car Shield for helping us have this peace of mind and not having to worry if we have any problems in the upcoming future!

In my case the repair wasn't honored because it wasn't on the list,, customer service was helpful, roadside service was timely, I was disappointed in the fact, that I have paid monthly and when I needed a repair, it was not on the list.

I just joined. All seems very good. Hope to be a family member for a long time. I called and made a recommendation that you guys give decals with your logo for advertising purposes. I would be proud to have a decal of your company on me Trailblazer.

EVERYONE was very helpful for my request. Thank you. I did not have my contract number but they were able to retrieve the contract number very quickly and get me taken care of. Great team. My car just shut off and not start again.

The reason for choosing CarShield I have an old car that is under 200,000 miles and it's still in good condition but is getting old and things are wearing out. This is the reason why I have chosen carshield to help when needed, like my belts on my engine are they covered and will the repair shop that I normally go to will be able to do the work.

No issues so far. Placed order but have not submitted any claims. All coverages I believe are needed are included but again, I have not yet submitted a claim. Only time actually used policy was for leaking valve cover gasket on another car but was denied as some kind of non-covered fluids issue. Hoping for the best for this car.

I spoke with the company representative at approximately 7:45 am. Representative Lindsey was most pleasant, professional and courteous. She relieved the anxiety I was experiencing due to a bank mishap with my automatic payment withdrawal. I truly appreciated her empathy, patience and understanding. I was pleased to resolve my issue without any adversity. Lindsey is truly an asset to the company.

On Thanksgiving while traveling from church my check engine light came on. Friday 11/26/21 I took my vehicle to a Firestone located in Columbia SC to get a diagnostic test done. The problem was the cooling system. Thermostat need to be replaced. The estimate for my vehicle (2018 Cadillac XT5) came to $1034.09. While standing at the register I immediately called CARSHIELD feeling somewhat optimistic, until the guy on the phone told me “I’m Not Covered!” Needless to say… I was embarrassed and felt cheated.

The Representative did a great job. He took the time to check for the best contract and price available. When ask to call me back at a later time he was punctual. Plus, the Representative took the time to walk me through the contract. I never feel any pressure during the transaction. Great Job!

Very good service. All questions answered right away. Friendly representatives with regard to answering questions in a timely manner. Very happy with your service and support for the future of more support and I very happy to be a member.

I needed to push my payment to the following month. I was happy I would still be covered til January 2022. The representative was nice about it and even said if I need anything don’t hesitate to call. I feel valued and appreciated at Car Shield.

The lady who helped was terrific. However, I continue to have an issue with adjuster handling my claim. The claim # is **. Before I brought my BMW in for repair, I confirmed with customer service that my instrument cluster was covered. I was given contact info to share with Germain BMW. However when BMW called the number they were informed that the claim was rejected. I called customer service who confirmed it was covered but apparently when the BMW rep used the phrase "faded" it was rejected. In fact my instrument panel has been a solid black. I have no speedometer, mileage indicator, amount of miles left in my tank etcetera. The 650 is dangerous to drive like this.

Was told by car shop that you all would not pay for my car repairs. Hope I get paid for towing. I sent my copy of towing bill to you all. So I sold my car to Sellmax.com. I was not pleased with Car Shield at ALL. I will Not do business with you all. Thanks.

I was simply amazed by the representative helping me. Apparently, human kindness is not in short supply at CarShield. She was nice, kind, professional and courteous and helped me to alleviate my trauma of a recent car accident like a professional therapist.

I wanted to know what was covered as far as the brake system works. Your representative was very helpful. He e-mailed me the necessary information concerning the matter that I was concerned about. I would gladly suggest Car Shield to everyone. Thank you for the service.

Called to make sure we have coverage on our Ford Flex. Meghan was very helpful and patient answering our questions and we are very happy with the service that is provided by your Company. One question: Why doesn’t all dealerships honor your Company. Apparently Gilland Ford in Ozark Alabama won’t?

I take my vehicle to the car dealer for repair to ensure only new manufacturer parts are used in the repair, for longer wear. I didn't realize when I engaged CarShield services that used or refurbished parts might be required in order for CarShield to accept charges for the parts used.

After spending 45 min - 1 hr on the phone with a Carshield agent who assured me that all repairs would be covered under the policy he felt was right or me I purchased a policy. I left the call feeling like I made the right choice. Well 5 months later-and $579.95 later, I learned this is not the case. If your marketing campaigns are any indication, I am your target customer, an older woman who is allowed to explore her town on her own and use her car for travel and recreational rides. More importantly, I am NOT a mechanic nor do I have knowledge about car repairs. I put my trust in a sales rep with your company and got ripped off! My car is in the shop and car shield will not cover any portion of the repair.

I had Car Shield. THEY ARE THE BIGGEST RIP OFF, LYING CON ARTIST IN THE AUTO INDUSTRY. They Promote You going to the dealership to get your car fixed & please understand I was in the Auto Industry for over 15 years, 5 of them as a service advisor. (1st) LIE #1 THE PROMOTION States It's CAR SHIELD but The REAL COMPANY Is American Auto. #2 LIE #2 When you file a claim for a repair with the dealership for which they say that Car Shield will pay they don't because the dealership will use original auto parts to fix your vehicle. Car Shield will not pay for that. They Car Shield wants to use inferior parts to repair you car.

Approximately 3 months ago, I was advised that the payment would have a $10 less monthly fee than I was promised making my bill 103 instead of 113. I paid the 113. Service rep could not verify that as I was told it would be no problem. Not true.

Very good customer service. Still waiting for updated paperwork. Would recommend Car Shield to all family members and friends. Very good and excellent customer service. Waiting for updated information. Excellent excellent. Very good. Lives up to the commercials. Thank you.

Garage called Car Shield with repair costs. Car Shield responded and approved the repair with a rapid response. I am very impressed with Car Shield's rapid response. My car was delivered to the garage, CarShield notified, car fixed and back to me within 24 hours. Thank you Car Shield.

I am waiting for order number but it is exactly like they said in TV, I took my car to shop. The owner of mechanic place, said, "No problem." We call CarShield and immediately CarShield called me and I am very happy because guy explained step by step what is happening and also expectations because holidays but I feel security with CarShield. The only issue is I end up without car for 4 days because is all I have but like I said holidays are here.

Son's Toyota needed repaired quickly, garage was not too hip on these businesses because of prior problems. Car Shield came to the rescue in a big way, they not only paid but paid with no argument. This pleased the garage and me at the same time. Thank You.

I have my vehicle at the dealership. The person in charge of my van has tried to call Car Shield and has always been put on hold for hours on end. This person cannot be on the phone for hours on end due to her having to fulfill her job duties with other customers. I am not happy with the fact that I do not know yet if the repairs needed for my van are covered and will be compensated or paid for by CarShield.

The young lady was very helpful in getting my truck back reinstalled with you. She was very helpful in all aspects of her job. She explained everything about the the warranty and what to expect I need to use it.

I spoke with a lady who sounded, nice, professional and friendly on phone. Good service. Happy Thanksgiving! I have been told of availability of road assistance in case my car gets a problem, but it has not happened yet. I appreciate that.

I was able to get the exact coverage I wanted with little effort. The customer service person was knowledgeable and professional. I would definitely recommend Carshield to all of my friends and relatives. I feel more secure in the knowledge that I have good coverage for my automobile. Wish I would have taken advantage of this product a long time ago.

The service provider was very helpful, professional and friendly. I was very pleased with how helpful she was. It took her hardly any time to completely answer my question/concern. I had already paid for other service with the car dealer and didn't know how I going to pay for the starter cost.

Thomas helped me saved my money on my next bill going forward and was very polite and understanding. Loved his energy. He was straight to the point and did more than I expected to help me. He was friendly. Need more like him.

While speaking to your representative he said he sent me an e-mail with all the information regarding my contract. That was over 24 hours ago and I still haven't received it. Yes, I checked my spam as well. PLEASE HELP.

Very good service. Always great and always helps to solve any problems that I may have plus from a couple of weeks ago I was having a problem with my checking account and CarShield step in and help me to get everything updated. I wanna thank you so much.

My car had stopped at the QuickTrip in Dallas and called Car Shield for a jump and possible tow. My representative was fantastic. She worked things out for me very well. She was very patient and informative. Very professional as well.

Great service and caring representatives. Gave options for me to review to make a wise decision. Representative took the time to look up my information and then guide me through the selection process.

Responded to your email regarding my credit card expiration date. Made update and took advantage of reduced premium payoff. Also learned that you do not cover component replacement for emergency bag deployment; therefore I will reduce my score for coverage.

Called to get transmission fixed timed it will to get car inspected so I can get back on the road. This is my only transportation. Never need the service before. Now have this service for over 2 years. Now I need them to help me. So far it has been great!!!!

Excellent experience from start to finish. I needed to cancel due to selling the vehicle and the representative was very kind and helpful. They offered me the opportunity to renew if the sale does not go through. I will recommend them for any future needs, or if anyone else needs Great Service.. Thank you again.

Have a Master switch replaced for my windows. Call Car Shield, and they told me, it was no problem and took care of everything Right away. I paid my deductible, and everything was done right then and there at the car dealership. Thank you Car shield.

Sold my pickup, cancelled my CarShield contract and received the pro-rated refund promptly. Even though I was transferred a couple times, the last person was polite and professional. I feel CarShield is something to consider prior to factory warranty expiration.

I was lied to in regards to as what is covered. My water pump was the only thing covered and I still have not got a rental and because the water pump was the only thing covered. It cost 140 and I still got to pay a 200 dollar deductible. I want my money's worth. I feel ripped off by Car Shield not Vato’s garage. This is bull.

The service people I spoke with were polite and understanding and professional. They listened to me and made the date change and payment easy. There was no long wait times and your customer service people were easy to understand. No heavy accents, so your call center must be located in the US. Thank you for that.

My experience was very positive. The agent collected my monthly payment because it needed to be. The bank account had been closed because it had been bought by another bank. As a result, I had to be notified in order for me to give you the new account number so that my account could be updated. The agent working with me was very good and my problem was solved.

Customer service is great, glad to have protection if needed. As cost of services and part are rising the cost of this coverage outweighs the cost of labor and parts. Just look at it as a safety net that will be there when needed.

I took my car in for the scheduled maintenance. The dealership found that additional work had to be done. The dealership checked to see if the work was covered by CarShield, There was a Prompt and immediate response by CarShield to the repair request.

I am grateful to Car Shield for their assistance. I am a new customer and I did not expect service this fast. I will recommend car shield to my friends and neighbors. Car Shield responded quickly to the request for repairs from the car dealer.

You were awesome! Accurate, PLESANT, INFORMATIVE, excellent customer service, and precise! I would recommend you to friends and family. Keep up the good work. This is my first time having your service. I am looking forward to having a safe and reliable due to your excellent service.

Car Shield is a ripoff. Horrible customer service. They don't even want to try and help you. I am really sorry I chose Auto Shield. They stink really bad. My car is inoperable at this time. Please don't use Car Shield. They do not want to okay your warranty repairs.

Renewed Credit Card. Current Card on file is about to expire. Card was due to be replaced. I called to give the above updated information for my credit card before it expires for my next scheduled payment. Thank you very much for assisting me today.

I was pleased with your service. I used Car Shield before and was pleased with your service. I will use Car Shield again if the situation requires it. I need a copy of your Contract for the SRX Cadillac, and the GMC Sierra. Both 2011 Models.

I was happy with the service that Alex provided. He helped me with my issue and given other options that may help me. I understand that the business of great customer service comes with a price. Alex provided that great service.

I was very satisfied with the responsiveness and customer service and will recommend CarShield to others. I had to have some work done on my 1998 Cadillac. The process was easy and the vendor who did the repairs was paid in a timely fashion.

Carshield offered me a $10 discount on my contract. Thank you, Mark **. Although I haven't used my coverage yet, the added security of knowing that any automotive repair will be taken care of eases my mind. Carshield should mail an ID CARD to its policy holders with all pertinent information.

The heater was blowing cold air and not strong enough, as well. I took it to a repair shop and was very happy with the outcome. The owner of the repair company was very complimentary towards CarShield. I have been pleased with CarShield and its employees.

Well Car Shield made several mistakes by erroneously going into my account and this is the second time this has happened. So they were supposed to reimburse me but I was not given the correct information until a supervisor called me back.

Called to change cards so my account will be updated. That was the reason for be contacting Car Shield so my coverage will continue and please stop with the long explanation of why I contacted car shield. Next time I will wait for you to contact me and maybe I will just cancel if it is a hassle to update my information.

Spoke with Haley today in ref to my incorrect mileage. Haley corrected the mileage and moved my payment date to a more convenient date. Not many in today’s workplace where you find a person who listens and makes a difference. Haley is to be commended for her work ethic. Thank You Haley!!

Brought my car in Monday morning at 8:00 AM, It is now Saturday and STILL no contact with the CarShield rep. Have been without my car for a week and no contact. Unacceptable customer support. Very disappointed in Car Shield...No contact or response in a a week.

Open new maintenance agreement for my 2014 Ford Escape. I choose the Gold Package. The customer service department was very helpful in identifying what I need and explained the pricing including all possible discounts that I was eligible for. It was a pleasant experience. I’m looking forward to doing business.

I was very pleased with the outcome. Customer service was prompt and listened before responding about my concerns with cost for the Gold plan in Florida. I feel that I was taken care of and mostly very satisfied with the outcome. I would definitely recommend Carshield

Cancelled a coverage on a car I sold and transfer to another car I have. The service I received was the best. Was easy and fast, good experience. Always the best. I will recommend it to all of my friends. I was also recommended from my brother in-law

My contact with your Co, was great and the quote was good and described to be in detail. I signed up and it's nice to have my Dodge insured. A very good time to have CARSHIELD cover my 2005 Dodge and with the relief of be insured.

I never had an difficult experience with Car Shield. You are excellent. Keep doing what you all are doing. Don't change anything. I'm was an satisfied consumer. I'm glad that I had sign up, I'm glad that I saw the commercial. That's Car Shield for all your help, I would recommend other people's to you.

When purchase my contract I didn't think about the letters with the numbers that was a mistake on my part, so when you purchase anything that requires you to speak your vin number make sure you recite a name or something with the letter because some letters sound like numbers. All in all they worked it out fast in a couple of phone calls and l thank them for that. Trent **

My Customer Service Rep was Luke, Luke was so polite, knowledgeable and patient with all of my questions and concerns. He answered all questions in a manner that put me at ease about CarShield. I had to call back and ask another question and Luke take care of everything. I wished that every time I called, Luke would be the person that answered the telephone.

I had to cancel Car Shield because I am in the process of selling the car which I have the Car Shield for. The representative on the phone was very courteous and helpful. Will be using Car Shield in the future.

I have been waiting too long for the ok for repairs. This the longest warranty company I have been with take this long for the ok for repairs to be performed, tomorrow is Friday. 4 days in the shop. It will take them 3-5 days for the repairs and no word with no rental and I have two policies. What kind of company is this.

All my questions were answered. I am waiting on a refund since I had to sell my car and I had time remaining on the policy. I was advised to write the company a letter explaining my situation and the unused portion would be refunded to me. Hope all goes smoothly.

It was amazingly fast and cooperative and respectful. I loved the way they value their customer so yes I would refer a friend and many more people. Thank you for the amazingly experience. I will continue to stay positive during this tough time. They also were understanding

Great conversation with Andrea, very helpful and understanding. Andrea explained the value and my concern. Andrea was able to help me with Car Shield plan and adjust it to me my needs. I appreciate you guys willingness to help. Thank you very much.

Went to the dealer and found out it was a water pump and a few other things. Called Car Shield and everything was covered except one part for $64 dollars. Paid the $100 deductible and the $64. Thanks car Shield!!!

Good customer service and attentive to what I need to have done in an timely matter. Knew what I need to have done and took care of the issue immediately without me having to explain several times. I would recommend CarShield to anyone. I am an US Army veteran and is shown appreciation I deserve.

Tamesha was absolutely awesome and very understanding. She pointed me in the right direction after having to call five times, and being told each time to call a different number. She told me what I needed to do and who to send it to and again, she was wonderful. Great customer service, Tamesha!

I almost cancelled Carshield today, if it were not for the kind, empathetic and timely assistance of a knowledgeable and expert customer service representative. Meghan calmed my intense feelings, reassured me, offered support and practical help. She extended my payment due date also.

We have called a number of times to get the any kind of paperwork to care in the truck, I got the one for our car but as of yet nothing for the pickup. I am really not sure why it is taking so long and so many phone calls. If this is what you do about paperwork, what do you do about a claim?

PRICELESS customer service. they treat you with a caring attitude and are quick to answer any questions you might have dealing with your car issues and stand behind their words which is very important during this day and time. I Highly recommend Car Shield.

I did have a problem with my car a few years ago, and you took care of it. I was happy I had you. I am sorry I cannot remember what the problem was, but it's nice to know I do not have to worry about it.

The representative who took my call came through as well trained. All of my questions were quickly and professionally answered. Based on this I made my decision and joined CarShield. I recommend CarShield to all of my family and friends. My wife and I are on limited incomes. So it’s always good to have something to offset high costs of vehicle repair

The agent I spoke to have me the best customer service I have had in over 15 years!! I highly recommend Car Shield. I am taking my car tomorrow for service at Tysinger Motors in Hampton Virginia which is also an awesome dealership. Thank you.

Had all my records and was eager to correct my mileage. So far my dealings with Car Shield have been great. Was able to print out my agreement without a problem. I have faith I will be taken care of in time of need. Thank You Lorraine

I enjoyed talking with the rep. from CarShield. All my questions were answered. The rep. was knowledgeable and helpful with everything I needed. I will recommend to family and friends to join carshield for protection in the future for their automobiles.

I was just following up on a claim call that was not addressed yet. The agent I spoke with was very helpful and very polite. Asked if there was anything else he could help me with I replied no. Thank you

On the couple of occasions that I had to contact Car Shield, I received excellent customer support. Your representatives are very knowledgeable and want to make sure your issue is resolved. I made the right choice to get Car Shield.

Had problem with getting the tow truck. First one came at 10:30am..He jumped it then left..The truck stopped on the way to the garage..Then it took 4 and half hours to get another tow truck to get the my truck to the garage..

I took my car to Jail Automotive at 1636 Bladenburg Rd NE Washington, DC 20018 Where you recommended on Friday, November 5. They keep saying they could not find out what was keeping me from putting the car in gear. Since they could not find out what was wrong I picked up my car on Monday November 15 2021. I did not receive the work order papers when I picked my car up. There was no charge.

Very helpful and very nice to work with. Went over details of the protection plan. Went over coverage details such as getting administrators authorization for contract mechanical breakdown or failure for covered repairs and additional benefits is always required prior to any service being performed.

I sold my vehicle and asked to cancel service. I was happy the phone was answered quickly. After a short transfer I was sent to the cancellation department. After a short conversation, I was told a refund would be given and the cancelation was complete. Thank you!

I have Car Shield for about 6 months, thankfully haven't had to file a claim yet. I bought an older vehicle 88 dodge ram 50 pickup. Excellent condition. But because it's an older vehicle it was denied coverage due to its age. Just a shame they won't cover it just cause it's older. Engine in great shape, brakes, tires new, carburetor brand new and it's a stick 5 speed. Yet still won't cover it. Oh yeah still under 150,000 miles. DISAPPOINTED!!!!

The gentleman was very kind and helpful in helping me understand all about CarShield and explaining everything to me about what I was paying for and receiving. He was patient and I liked all he told me. I therefore agreed to purchase the plan.

Agent contacted me about needing to renew my contract. Agent was very caring to my needs and being able to see to my continuing service with Car Shield. Although I have not needed to use your services yet, I can rest assured that if I do, you will be there to cover me.

I did not want to go forward with CarShield after my Grace period. I did not like the reviews I read on the Web and did not want to deal with this situation. I am 80 years old, a recent widow, not healthy, and have too much on my plate to take on another problem. Thank you for understanding.

TRAVIS did an outstanding job in providing me with the contract I needed to present to the mechanic that was servicing my vehicle. If all your reps are as courteous and professional as Travis there shouldn't be any reason for CAR SHIELD to go out of business.

I did tell you exactly what the agent and I talked about which was my time of payment. The time that I specified was not going to be convenient-so we both laughed about it and said Good-bye.. That is all. He was kind and understanding.

Cancellation of policy which I did not request. Received a refund which I did not request. No way did I or would I request a cancellation. Much too good of a product. Customer service was great and I appreciate the service. PLEASE DON'T CANCEL MY COVERAGE.

Updated on 11/18/2021: Still waiting for approval. Matt the adjustor has not been the best to work with. Right now I am stuck with a bill of 2700 dollars. Money I do not have and the main reason I went with Car Shield. Working with a company far away doesn't lead to success for the customer.

Representative Mr. ** was very helpful today in answering my questions and updating my information. Fast, courteous and very helpful. He had taken the time to listen and get the clear understanding of what I had asked of him. Great Customer Service. Thank you.

Cameron was patient, had to change from car traded in to a new one and it was so easy. Then took the truck off because it is in "garaged status" with the insurance company. Would love to always get every CSR I have had.

Everytime I call, everyone is so friendly and professional. They were very thorough in explaining everything that's covered under my plan. I have spoken to many people about Car Shield and how happy I am with your performance. The value of my plan is very reasonable and more affordable than most other companies I have checked.

My 2014 Ram developed a valve problem in the #8 cylinder and when my check engine light came on. It was diagnosed and was called by Car Shield to say they would cover it. The only problem I had they wouldn't cover the manifold torque bolts. I was a little disappointed at that because the mechanic has to remove those to get to the problem. Those bolts can only be torque once. But all in all a good experience.

We purchase a newer car and went to cancel our coverage on old car. Markesha talked and talked and would not Listen to us. We got upset because we knew we did not need it and were leaving to pick up the new car. She refused to listen to us. I took the phone from my wife and had to raise my voice to have her stop talking and to cancel our coverage. It was very upsetting because she would not stop running her mouth saying the same nonsense over and over again. Car Shield Customer service had been very good but this was terrible, enough not to ever renew again, as a customer. Want to put me on TV?

Take too long to get my car fix. Was very disappointing know that my payment always on time so for that I never really have any trust in the company that they are reliable to fix my car. I wait and have to make too much calls. I really get the run around.

The mailing from you stated the contract was not activated and to call 1-800-587-2908 today. When I called, you told me my account was activated and the mailing was made in error and advise me to tear up the letter I received.

The CarShield representative who helped me was courteous, professional, and knowledgeable. She answered my questions promptly and straightforwardly without pausing or giving some half-baked response. I suspect she is the type of person who would talk with you and maintain straight eye contact at all times. It is rare to find one customer representative who possesses all the qualities she has. She is extremely impressive!!!!

All set. Bank changed security information and it messed up my account. We are all good now. We love Car Shield and Ice T’s TV ads. Your ads are very informative and influenced my decision. Thank you Car Shield for helping us.

My utmost appreciation to Car Shield Customer Representatives, they have assisted me in all aspects of my claim. From my first call, with wrecker service to the repair facility where my vehicle is getting serviced. Could not have asked for more.

Very helpful. Good service. Gave me name and addresses of repair shop near me. My repairs were done quick. Just make you ask for a list of mechanics in your area because dealership are slow. Using other mechanics in the program are faster.

Although we're still ironing out other details to my claim, overall it's been a pleasant experience. Customer service has gone above and beyond my expectations and have made the claim process easier to accomplish. Therefore I will be recommending American Car Shield.

The lady on the phone was extremely helpful and answered all my questions promptly. She was very professional and polite. She also helped me understand more about how to deal with emails and the information given by the previous representative. I will definitely be promoting your business to all my friends and family. I especially appreciated the fact that I wasn't transferred from different people. I had a pleasant experience today, thank you CarShield.

The young lady that helped me today resolve my account issue was extremely kind and very helpful. Please tell her thank you for for her help. The only issues was automated system said it was transferring me to customer service then the person I talked to then had to transfer me.

I’m just getting a little disturbed that you keep emailing me about the mileage on my car. The original miles at 38,011. Which can be approved by my sticker certificate each year. I asked her to stop sending me emails about the mileage. Other than that I’m fine with the service.

I needed my vehicle towed and CarShield referred me to AAA which is also a part of my warranty and they found a tow service for my vehicle and it was towed to my home. The Towing company was respectful and did not take all day.

I don't have anything to add. The plan that I have is the bare minimum so my cost was not covered for replacing my fuel pump. As such I'm thinking of changing my plan. It's not CarShield's fault. It's my fault for not knowing 100% of what I've bought.

A little underwhelmed, not what the Ads promote, hmmm? I would have preferred communications from Car Shield direct if there was a lesser amount covered. Transparency matters. Please feel free to call me for more detail.

Great customer service rep. Give that young lady a raise! I was reaching out to find out more info about the car rental policy associated with Car Shield. She was able to give me an update the my coverage & give me a summary of my claim.

Nephrtitis, the agent was great in assisting me with my question. CarShield, thus far has kept their word in doing or not doing repairs they do not cover. If repairs could not be done, I received an explanation as to why the repair could not be done.

Cindy turned a sour situation into lemonade. Thank you Cindy for your positive and hopeful assistance. The confidence and bubble smile made my month, see that my car has been in the shop for close to a month waiting on my claim to be completed. Thank you a bunch Cindy.

I like CarShield but I probably won't be able to continue Covering my new Vehicle because the quote is too high. $2000 + yearly is too expensive. I will have to find another form of coverage. $214 a month is too much.

My experience with Mepco has been nothing but pleasant. The reason for discontinuing/canceling is pure a matter of economics. Having to cut back the budget. I have lost my employment and forced to eliminate all but the bare necessities. Thank you.

I'm happy for the service. I good with all that have and I come to peace with second car being added to my account. I'm very grateful with service and I will tell all my friend about CarShield. I'm thankful.

I am so thankful for CarShield. Your company paid for my transmission to be replaced and I am thrilled. I just can't stop telling people what you did for me! You are highly recommended by me everywhere I go. The only thing I regret is that you were not able to repair the Turbo & oil pan leak that my car still has.

Thanks again for helping me on fixing my transmission. I couldn't do it without y'all service on extra warranty that covers me before my warranty went out on my vehicle. I will recommend anybody to y'all company anytime of day. I appreciate you all business.

I had my 15 Ford Explorer Sport fix by the Ford dealer and had no issues with getting the control arms on both side and one of the tie rods fix, the navigation system fix. I was glad that we had Carshield to cover the expenses otherwise we would had to pay 1691.00 out of pocket and we only pay 691. We had to pay to get the car front end alignment, for the dealer to reprogram the navigation system.

My experience. Haha ok where do I start. My car blew up. It's in a shop. Can't get Car Shield to fix it. Can't even get them to bring it home. On a wrecker. Like when I paid 142 bucks. What was it for???? My health? Car shield ain't worth a **. My car still ain't fixed. Very pissed off customer. I'm looking for A new company that maybe can actually fix my **.

The inspection of the car took longer and it a 24-48 hour turnaround on everything. Done too long so I was without a car for 14 day and then the shop told me parts not over and are so I pulled my car from them and I’ll take it elsewhere.

I have never used your service so far. I called to see if something was covered and the representative said it was not, but she did it in such a polite and professional way it really impressed me. My former life the customer services reps worked in one of my departments. Thanks.

Alex did a great job for me. He was friendly and did what he is supposed to do. I hope I made the right decision staying insured with you. Time will tell. But I appreciate a reduction of my monthly charge.

The process should benefit customer by their needs, not. Base on the company fear of being taken advantage of. It should be to bust their rating and increase customer coming to Car shield. Rental should've been available immediately. Not when convenient for the company. Customer satisfaction is what grows the business.

Was going to cancel my policy but my representative was very caring and appreciated me as a customer and made the wrong a right and helped me keep my policy. HER name is on my account if you look at my last call..Georgiana I think was her name..I wrote it down but I'm typing this on my phone. But if you look on my account you will see who I was talking about.

Great Job! Thank you for your attention to our account, we were impressed with the results of this company's professionalism and customer service. We would recommend this company for anyone who does not have an extended warranty on their vehicle.

She was very helpful with every question I asked. Even helped me understand some things. She definitely is a good team member for your company. I give her a 5 stars. It’s people like her I wish every company had. Thank you again lady! Well I can’t remember her name lol.

I had not received my membership Card. Rep said that she would E-Mail it to me, but all I've received is surveys. Needless to say, I am not happy. What happens when I really need your services? Is this the type of service I should expect?

My Agent was very nice, polite, knowledgeable and took care of all my needs. When I got off the phone with her I felt relieved to know that my business was taken care of and for as long as we were on the phone waiting for another agent to approve what we were doing which was taking my refund and putting it towards the new car and setting up automatic payment we held a conversation so it wasn't like I was just holding on for a long time. She was absolutely great. Excellent customer service.

Easy payment options. I wish there was a way to do automatic payments. Every time I call the staff is very friendly. I wish there was a way to make automatic payments. This method would ease my mind about paying every month on time.

My representative was named Austin. He was very helpful and professional. My matter was resolved quickly. I almost waited until tomorrow to call because I had a long day at work. However I didn't wait on hold for an agent to answer, and he completely resolved my concerns! Austin is an asset to Car Shield!!!

I had them for over a year and never once filed a claim. Called and canceled my policy a week ago after finding out no one in my area accepts them. Checked the bank 2 hours later and saw where they had taken the monthly payment. Called back and was told it would be refunded in 3-5 business days. Called back today and was told I wouldn't be getting a refund because I didn't give them 24 hours notice. A supervisor made this decision without speaking to anyone. So now I am out that money apparently. Don't waste your time on this sham company.

I spoke with two reps today. Larry cust service and Isaiah cancellation and retention. They were extremely helpful. Thanked me for using your service. Best experience I have ever had. No joke. They asked how my experience was and why I was canceling. They were both happy for my purchase.

I called last month to cancel my account with Car Shield. I was told that it was canceled but you took 107.50 from my account this month. I would like my money back. When you tell someone that you have canceled their account it should be canceled. Not have monies taken from me that I cannot afford.

I had brought my car into a shop and told them that they had to call Car Shield. When I found out my car had to get the engine taken out I called car Shield to see if there was a claim put in so I called my mechanic as soon as possible and I wouldn't have known if it wasn't before my car Shield representative that helped me out today.

Someone at American Auto told me and the repair shop that the part an alternator was covered and 2.8 hours of labor was covered and I the customer would be responsible for the other labor. Hours at no point did he inform me to wait for a order number nor did they mention it to repair shop. If he knew at the end of our conversation he I feel had an obligation to tell me to wait for the order number and he did not and American Auto should have given me the benefit of the doubt because they told me and auto repair shop verbally everything was covered except the 2 hours. To stand on section d is unreasonable and unfair given the circumstances.

Waiting on a response from the records dept. My unit went to the shop a week ago & I'm sure things will work out for the best. Carshield & myself records show I've been with carshield since I've owned the truck.

Great place. I will come back. I'm trying to recommend to my girl and I recommend to all of my friends. They will cover everything about the car when your coverage will get canceled so it is a good thing to have and I'd recommend it.

I asked questions about my coverage. I also asked for a hard copy of my policy to be sent to me. My computer is down now and I am getting all of my insurances together in a lock box for safekeeping until I get my computer back up.

My request was meet. My lady was very pleasant and took great care of everything I needed. It was lovely chatting with her. I appreciate her kindness and patience because I couldn't find my routing number because I suck and tech stuff.

I was unsuccessful with my car purchase so I had to cancel the policy. The customer service reps were pleasant and very knowledgeable. However, the cancellation process was simple and hassle-free. I would definitely recommend CarShield to my friends and family.

The representative discussed and answered all my questions. She explained all the itemized coverages. She also gave me a discount. By the price and coverage, that convinced me to apply for 3 multiple contracts. And Affordable in case of a road interruption during a trip.

So I really loved how welcomed your company made me feel! I loved the warm greeting and overall experience. My policy was greatly priced! I had no problems posting it whatsoever. And I'd do it again. If I didn't already have a warranty on my vehicle. I would've kept it.

Great experience, was very pleased. I needed to cancel and they cancelled graciously. The customer service rep was very friendly. She took care of me with no questions asked. I will highly recommend them to my friends. I was very satisfied, I was very satisfied with their service and will call them again on another one of my cars.

Extremely excellent!! The agent that I spoke with was extremely knowledgeable, helpful, happy, did just about everything that I had asked for and then some! I would recommend Car Shield to anybody. I think the rate is incredible. My wife and I have a car that is incredible. It is a 2018 Rogue. And exceptional condition. She drives .6 MI one way to work so since she comes home for lunch she drives 2.4 miles per day. 12 MI a week back and forth to work. Since all the restaurants and any kind of shopping we need is within 3 miles we don't have to go too far. I believe our car will last us pretty much forever. As I would hope Car Shield will be there forever for us!

I spoke with salesperson Brittney M. who was very helpful and professional. She explained which option would work for me. I am confident that Car Shield will give me the peace of mind and protection I need! Thank you. Vickie M.

Purchased the Diamond Coverage for my 2011 Dodge Ram 1500 Big Horn. This is the second policy I have with Car Shield. The Representative very professional and helpful. She walked me through each option and ensured I had the right policy for my situation. She's an asset to you company, You need to keep her!

I was so frustrated with CarShield (I contacted a lawyer and the Better Business Bureau) with the way they tried to scam me and my family. Evil people that go out of their way to scam senior citizens. Refused to pay for a repair that they admitted was covered by making the requirements impossible to meet. Smart Scam - you got me - I should have realized it was coming when the Better Business Bureau gave CarShield a F.