CarShield Reviews

Really haven't been able to use the services yet but I'm planning on it soon and hopefully all will be ok. I almost didn't want to pay but my spirit told me I will need it and the price is very reasonable.

She was very nice and understanding and very personable. She gave me the insurance that I would be able to maintain the protection at an affordable rate. She kept me up to date as to what was going on with the system if there were any slight delays.

Renewal of credit for visa debit card was required. This was done very courteously and thank you for your help. My assistant took the time to find out who I was and what I needed to assist me. I am 79 yrs old and this was especially appreciated. She read back my information to be sure it was correct. I appreciated her help. Thank you very much.

Cam sensor replacement after 3 hour wait but CarShield did their part fine. CarShield was there very professionally and quickly with support when we needed them to. The support was very good and was exactly expected and what we wanted out of Carshield.

So understanding, and helpful for change, outstanding service. Thankful for Car Shield, the lady was so quick to get things changed around for us at our time of need, highly recommend from us. So glad we chose this company.

Good. Needed to add car. Enjoyed the haggle but not everyone does. Some people may become angry if they realize they could have done better. Can they call back and ask for a better price. I'll be glad when I get through my weighting days as it will take me some time to put the miles on.

I don't have any problems with Car Shield customer care. I am always treated with respect whenever I speak to one of the customer service people. I feel like a respected customer and am treated like I am someone special.

Having Carshield was right on time. Did not think I would have needed it. But I did. So thank you Carshield. I did not have to talk to you directly. But when needed the service it was great. Meaning that it was taken care of.

My issue was that I couldn’t make a payment because of credit card fraud. I had to go and get that straightened out before I could make a payment. Leslie was very professional and took care of my issue. Very good experience in my opinion. Thank you!

I wanted to check my account. The service person assisted me very well. I would recommend car to everyone. I see the commercial on tv and wanted to join the service. CarShied seems as if it is a good company to get service from.

Everything was easy. I couldn't be happier. I got what I needed. The conversation was friendly and made me feel welcomed. Everyones should have the skills to help customers the way I was helped today. Thanks! Your customer Jon Q....

Battery will not stay charged or electrical related issues, the battery has been deep charged twice. Blower for air conditioning and heater. There is leaves that has collected and the dashboard needs to be removed to clear them out. The blower isn’t blowing with force to properly keep the vehicle cool or warm enough.

It all worked out but with reviews and approvals it delayed getting my repair started and completed causing issues for me and no vehicle to drive and not qualifying for a rental. My wife is a nurse and subject to being called in 24/7. And I had doctors appointments I had to cancel.

Fast easy 6 month renewal. It is reassuring to know if I should ever experience an issue with my vehicle Car Shield will be there. The customer service was a pleasure to deal with. I have, and would again recommend Car Shield to friend and family.

Read the notes in my file. Your rep told me that I owed $117 more than the $100 deductible because my repair shop charged for more hours than allowed. I had to pay $220 plus the $100 deductible. Your customer service rep would only say that she was sorry. She did not try to solve the issue.

I just wanted to thank everyone at Carshield for helping me to at least get three of my payments back because of the mix-up in what I was thinking I was paying into. You all are very much appreciated for helping me. Thank you.

It's a Great Service and the concept of Auto repair protection service is needed. One never knows what lies ahead. It's nice to know when that time arrives you got Carshield to help you through the financial barriers for for Auto repairs.

My doctor says I’m not able to drive anymore, so the car is being sold. I will tell my son & his wife to contact you when their factory warranty ends. Although I never had to use your service it was nice to know it was there.

The cancellation of the contract was due to the sale of covered car. There was no dissatisfaction with CarShield. We would consider Car Shield again in the future if needed. The cancellation process was very easy to handle. Customer service reps were good.

Is to repair my truck that is at Ron Craft Chevy. The repair that I need is the upper and lower arm bar. I need a oil change. I need complete fuel flush. I need a brakes also. CarShied is the best thing that I have put my money into. Thanks carshield for all you all do to help people with less stress to have to worry about their car repair.

I had it set up on my Visa card and didn't realize the payment had been declined. I thought I had it on my Debit card and she changed it to that method of auto-payment. The best thing was that I had no problem understanding her--no foreign accent.

The Best Experience with a warranty company. They went above and beyond to make sure my car was WELL taken care of. I was a little skeptical about using Carshield, but their professionalism surpassed any warranty company. And I have been and seen a lot. Carshield is the place to go

Ron **

My transmission went out in my Honda car. They paid six thousand dollars for me. They are no joke. They do what they say. I would recommend to everyone. I was real skeptical at first, not anymore. It's hard to believe that there is a company out there that actually does what they say. Thank you, Car Shield.

All is well. There is no complaints. I WOULD RECOMEND this to anyone. My coverage has been very good at this point in time. Thanks for your help. I TAKE good care of my car so I thank you for helping to do that.

I had a great experience. The salesman was very professional. He gave me what I needed to get my claim started. This was my first claim. Wasn’t sure if covered. He explained to me what to do. Good Job! It would be good if you all could let us know if our dealership can work on our vehicles.

I was very pleased with the service I received from the customer service representative. Very pleasant and professional. Love doing business with you folks and will do so again with my new vehicle. As soon as my new car warranty is up I will contact CarShield.

The availability to CarShield was great and I would have retained this coverage had it been in my favor. However the value of the vehicle versus your maximum coverage would have been upside down. Thank you for your considerations anyway.

Not paying for the requested coverage for my Cadillac Escalade. I’m paying a fortune because Car Shield paid only 1/3 of my bill of $5270. My car is maintained well of 122K miles, minimal problems. If you have any questions contact me at **, thanks!

I cancelled my contract and appreciate having the coverage that I needed for my vehicle. I'm in the process of selling it so I no longer need the insurance for it. Thank you for being there when I needed you the most.

Christopher was wonderful he really cared. I'm a widow mom with 5 kids. He reassured me that they would make sure me and my kids wouldn't be left stranded. I'm praying right now that this company will be there for me and my kids he said for sure that they would.

Love how helpful and friendly the staff is every time I call. They gave me great deals, explained everything so it was easy for me to understand. Quick to give me great deals too. And they were upfront with prices and services.

Kimberly is very knowledgeable and courteous. Very patient with me. Understood exactly what I was asking for and guided me in the right direction. She talks with a smile and that pleasantness makes me want to stay with CARSHIELD.

I did not remember that payment was on auto pay, any way I paid on my plan 2 times, Rep moved to next month payment. Then went over the procedure again with me. My husband trucks factory warranty is ending soon, at that time we will call Car Shield.

Bulter's did a great job with repairing my a/c, but they had to take a hit from the price. I had to pay $257.00 instead of $100. What was the problem? I kept taking my car back and forth because of your requirements. I had no idea this would be so complicated. But it is fixed!

Customer service rep. was excellent. She answered all of my questions and gave me a peace of mind knowing that vehicle was covered by providing exact details about my plan and how my payments were setup and ways to make payments each month.

The phone Rep was very helpful by giving me the e-mail address to send the tow bill in for reimbursement. I needed the e-mail address for the bill to be sent in for reimbursement as I can't find the contract just the contract number and the phone number.

The process was easy and I was served by great service representatives. I would definitely recommend this to my family and friends. Your staff is well trained and well mannered which ensured me a memorable session. I am looking forward to using this service to maintain my automobile. Thank you!

When signing up, I wasn't clear on the role Mepco played with the contract. I have not received any correspondences like received on account notices from them. I wasn't even sure my contract went through until I called. it would be nice to receive a monthly statement.to verify my monthly payments or sixth month payment as I now pay. Paying ahead also was not explained to me in the original service plan. What I am saying is, better communication would be helpful.

The response was quick. I'm very satisfied with the service I received when I called to state my problem with my car. I was treated with the utmost respect. I will and have highly recommended family and friends to get CarShield.

A+ very Good intelligent Guide to the point of my matter sympathize with me very good, she was straight to the point and helping me or helping me find a towing company. God bless Car Shield in the future, I will send one of my friends

Very helpful, with my payment arrangement. The experience was very stress free and it was a pleasure to talk to the young gentleman in question. He also told me about a great deal, to pay for more than one month @ a time and the saving is, something to talk to my husband about.

We bought an extended warranty for our VW Cross Sport and the salesperson was extremely helpful. One day later, we realized we had 2 years left on our bumper to bumper warranty so we called CarShield and the Customer Support was very supportive. A good experience - well done CarShield.

I've only had positive experiences with my CarShield warranty. I've used it 3 time and never a problem. Thank you. Carshield is a very good warranty. They cover do many things. Things you wouldn't think was covered. I was very grateful to have this policy.

Had to add a new debit card, because my previous card had been compromised. Customer Service was able to help me add a new debit card. By the time I realized I had a new link to correct it, the link was expired.

While I am grateful that CarShield is paying for most of the replacement cost, I fail to understand why they won't cover the cost of two gaskets that have to be replaced as well. The gaskets have to be removed to reach the pump and once removed, have to be replaced. Left me with over $400 to pay out of my pocket.

I wanted to check on the status of my policy as I have not had the opportunity to use the services yet the man I spoke with was very professional and helpful and answered all of my questions. I was pleased with the experience and happy with the person I spoke with. Thank you.

Having my car towed to the dealer to be repaired was almost a problem when the towing company was giving me a hard time but when I called CarShield back and told them about it they told me they would handle it and the tow truck was here within a half an hour.

My air conditioner stop working. It took three trips to shop to get right part there. Except for this the consumer services have improved 100%. I used one of your service centers and it made the experience so easier. Thanks for your help.

Called and explained that I was to get my confirmation of coverage and the lady I spoke to was very sweet and made sure I got it before we hung up. Now that is customer service for you. Keep up the good work.

Having had experience with other car warranties for what is covered and claims paid, CarShield stands with them so far (based on one claim submitted) but I think the monthly price for such coverage is much too high and is the highest I have paid.

Checking what my policy covers on my Silverado pickup and reviewing all that is covered with my policy. Also, why a lot of dealerships no longer like to accept Car Shield because of the difficulties in getting reimbursement. And writing so many words when only a few would work.

I have a contract but had never used it and did not know for sure the process when I needed something on my car to be looked at. Called for information and was helped immediately. Agent was friendly and answered ALL my questions!!

I heard a lot about the coverage about Car Shield and I hope your customer service team continues with me. I think the services that you offer will really help me in my current position. Because I trying build my credit up.

Was looking for authorized repair facilities in suburban Detroit, MI area. Customer service representative was very helpful. I was provided with list for (17) locations. It turned out I did not need the service but I am glad to know I have the proper coverage. Thank you.

Thank you CarShield for everything!! Quick and easy and all I had to was pay my deductible! Excellent! Thank you!! So much for a painless experience with me being a new customer. I’ll always keep CarShield. They even came and picked up my car with a tow truck driver and everyone was super nice and professional!

A quote with Carshield is suggested by me to friends and family. Anything is possible when you are on the road to success. My experience with carshield till today have proven to date the company's roadside assistance feedback. Many car coverages have names of all sorts of kinds by the true said of carshield. I Stanley ** is satisfied.

My experience has been one of a used car salesman who begins high and keep lowering the price. My issue was that I would not decide to purchase Car Shield until I decided to keep the car I had. Finally the last guy I talked to heard that and respected my right to choose what to do. Of course the lower cost helped my wife decide. Being on fixed income, make us choose wisely, and we resist high pressure sales.

Agent was patient and very helpful. Knew what policy was best for me. Agent shared with me all options associated with my purchase. Shared with me the benefits of adding all my vehicles which I am in the process of doing.

Trying to get a lower rate due to me being out of work for a while due to sickness, I was very pleased with help I received from the customer representative who helped me. He was very professional and understand, we need more people like him in the world helping others

CarShield was there when I needed it most, they offer service for cars over 200k and that made me feel very good knowing they handle the type of cars I own and drive. Makes you feel good knowing you are driving with confidence having warranty.

Customer service provided very good clarity on the process for service repair. Currently have received a diagnosis of a bad turbo charger for my 2015 Range Rover Evoque when last taken to Hennessy Land Rover in Atlanta Georgia. I have an appointment for service on September 26, 2022..

Very good customer service. My rep gave me good information on my plan. I found about CarShield thru a family member and will recommend them to my friends and family. I will not have to worry about car dealerships trying to overcharge for auto parts outside of my extended warranty

I am very satisfied with the service I got from CarShield. They did just what they said, I called, put my car in a auto shop of my choice. The mechanic fixed my car and I picked up with no problems at all. Great service from CarShield.

The problem was handled in a very professional manner. It turned out the letter was from another company trying to get my business. I called Car shield to make sure my rates were not going up was told my rates were staying the same.

I didn't have to hold long on these 2 calls, and I was immediately called back on one call with additional information. I spoke with a number of reps in different areas. All employees were very helpful, kind and very patient for some of the things I inquired about. But Robert went above with kindness, patience and was very knowledgeable. Thank you all and God Bless!

Representative was very helpful and accurate. Appreciate her help in getting my account straightened out for me. I am really glad that I have Car Shield, I have only used it maybe once or twice but it came in handy when I needed it the most. Thank you Car Shield for being there when I needed you.

Very nice protection plan for any vehicle. Never need to worry if you’re going in the long trip so I would keep this kind of protection plan, I think everyone should get protection plan from CarShield. It’s really nice company, thank you so much. I really appreciate it.

My check was not deposited at work due to a technicality and CarShield reps are helpful and understanding and easy to work with on matters out of my control. I have never had anyone be rude or make me feel uncomfortable explaining my situation.My check was not deposited at work due to a technicality and CarShield reps are helpful and understanding and easy to work with on matters out of my control. I have never had anyone be rude or make me feel uncomfortable explaining my situation.

Canceling my policy for the Chevy Blazer because I don't own it anymore. And it will save me money that I don't have to spend. It's a good policy for 19:99 a month. But I sold it earlier today. But I still have my GMC Envoy.

It was great knowing I would have extended car coverage on my vehicle. The best coverage available for my monthly payment. It’s so refreshing to know that there is such coverage available. To know that this review is done honorably with no intention of receiving any type of compensation.

Matt ** was a great customer service rep. He explained everything to me and he was very helpful. I really appreciate him explaining the program in a calm manner. I would refer a family or a friend. I'm looking forward to using Carshield in the future. Thanks again Matt **.

Hey buddy on CarShield was willing to listen and cared and made sure that everything went smoothly. Took a little more time but that was because I had Covid but they understood and it was a great experience to deal with professional people. Truly customer service at its best.

The experience has been wonderful. Very helpful representatives who explained everything and answered questions I had. Very satisfied 'new' customer. I will share this product and service with others close to me. I believe many people overlook the coverage of their vehicle, or lack thereof especially when it is a pre-certified, used, or older vehicle where the manufacturer's warranty has expired.

I am in the process of buying a new car and was wondering how Car Shield would work with the purchase of said new car. I also wanted to know if the contract that I have with Car Shield is comparable to the one that Toyota wants me to buy into. My contract with Car Shield covers what Toyota is offering. So I think that I am good with Car Shield.

5 minutes after joining I called to give my correct mileage and they sent me a message a week later telling me to submit mileage. So this was the reason for the call to give actual mileage again. Hopefully they will not ask again.

Car Shield Customer Service agents are polite and very knowledgeable, that's the only good thing about Car Shield. I owned a Jeep Cherokee, and had car CarShield for 4 months when my Jeep broke down with a service transmission and check engine light at my local Chrysler dealership. When I bought my policy I was informed that I can take my Jeep to any official FCA Dealership to have my vehicle repaired. It turned out after speaking with every Chrysler Dealership in north Metro Detroit, they all informed me that they no longer accept CarShield.

My service with CarShield is good. Have two car with car shield and I drop one off. In future will add another car. Everyone I talk with talk highly about car shield. I have not heard anything negative about car shield. Thanks so much for your service car shield.

Many companies have called me to offer this service, and I never accepted them, but when I had the opportunity to speak with one of the representatives at CarShield, and observe their professionalism and the way they explained the program to me, I loved it. I have not used this service yet, but I hope that if this happens, they will be just as professional. Excellent service.

You guys have been great so far. Please keep it up because you guys have helped a lot of people and I have heard good things about Car Shield, I would tell other people and friends about you guys. I had my car in the shop and you treated me fair.

Check engine light came on and my Vamos unit is going up. Now I have to get a “tear down” to the problematic components. It’s scary they say if they deny it then I will have to pay $1200 for it but I haven’t breached my contract in any way so I don’t see any possible way that could happen so I’m scheduling it today!

I purchased CarShield after a pricey repair ($1600.00+). When it was time for more repairs, I called CarShield and asked what to do prior to bringing my car in. I was instructed to bring the car in to the repair shop and give the person checking me in numbers to reach CarShield and start a claim. I was told by the CarShield representative that would be all I needed to do. This was in the beginning of August (8/8/22). After leaving my car in the repair shop for a few days, I received a call from the shop with estimates on when parts would arrive, and work would be done (late September). I was also told they couldn't get in touch with anyone at CarShield to start a claim and find out what was needed which prompted me to call CarShield for help.

Identity theft. Thank you for waiting on the investigation & new bank card to make the monthly payment. It is terrible to go through this, but many evil people in this world. Times are tough & some will commit crimes to survive.

Great service. We were only in the warranty for a short time so we never know really. Got to use it because we bought a new car and it came with a 7 year warranty with another company. We would recommend this company to anyone because we believe that it is a good one.

Stacy was my contact for Car Shield. She provided the best cost-effective program for me since I am elderly and do not drive much. I would definitely recommend Car Shield for anyone needing a car maintenance program especially if their car is older and out of warranty.

I love Carshield, they took care of all my needs and I thought I was paying a bit too much monthly but when I needed them it all came together. Within 3 to 4 Business days my claim was done and I was ready to take things to next step with the mechanic shop! Ty CarShield.

Several needed repairs were denied by your adjuster that was confirmed would be covered by your "Slick Sales Team". To say the least, I am very disappointed and upset beyond belief. What has happened to the real "CUSTOMER SERVICE" industry. You tell people what they want to hear, sell them on your service, then screw them when it comes time for a repair. VERY POOR CUSTOMER SERVICE and POOR BUSINESS PRACTICE!!!!

The purchase was easy and well explained. The only thing I don't understand is that I got a lower price from the first agent that I spoke to 2 weeks before I made this contract with your company. Other than that, so far so good. I hope that my car gets a good service if it ever requires.

Representative was very understanding and helpful. I explained my situation to Car Shield with regard to the monthly payment and they really offered a solution. I appreciate the real concern and I would recommend car shield for your vehicle. Love the friendly service!

Paid their price for 6 + months on 2012 truck...Repairs were 2 thousand and Car Shield paid only 200, truck has low mileage, well cared for. I did not think it was fair, I had given them 6 or 8 hundred bucks in monthly payments, and all they would pay was 200. I do not believe they will get any more of my money.

I got this to cover a used truck I was going to buy. Lo and behold when I got to the dealer there was no truck. After wasting 4 hours driving I arrived back home and called CarShield and they cheerfully cancelled my policy. I will be calling them again!

I was called by one of your reps to kindly inform me that they were having a problem my payment going thru and I explained that I had received a new card and once that was established the new info was processed and all was good to go!!! I appreciated the fact that they called to let me know instead of canceling my policy!! That’s what I call taking care of a longtime customer!!!

Talked to AL the rep who helped with getting my claim in. Was very nice and very helpful. Thanks CarShield for helping me when I needed it. I would not have been able to afford to pay for getting my car fixed. Thanks.

This company is horrible and its goal is to collect your premiums without paying claims. My husband took out a policy after we purchased a used vehicle. A few months later, the vehicle broke down and required a new motor. The vehicle was towed to a repair facility using our roadside assistance (luckily) and a claim was initiated. The mileage was questioned and if we hadn't had a receipt for towing with the actual mileage listed, our claim would have been denied right there. After THREE months of constant calls and requests and jumping through hoops, today our claim was denied. You may ask why....well, the contract may cover replacing a motor, but it will only cover if there is actually no reason for the motor to need replacement. The contract doesn't cover hoses, and because one busted and caused the motor to run hot, they won't replace the motor. Do not waste your money.

During my latest interaction with CarShield, I canceled the service on my old car. However, we are still customers with our newer vehicle. We remain customers with CarShield. CarShield canceled the old contract without any hassle. CarShield was pleasant on the phone.

Broken suspension rods and pins to be replace, found out when having garage doing annual oil change and car inspection for the year. Did not know the pins in rods were missing (broken) and thus breakage of rods resulted. So, had garage call to see if rods were covered under policy to help pay the $280 that came unexpected to my budget.

This claim has been dragging on for 3+ weeks. Sent maintenance records, photos of the car, diagnostic from repair shop and someone went out there on Friday to look at it. Yesterday I was advised the adjuster now want the engine torn which will be paid by me - $1100! I am waiting for a call back from adjuster to explain why he wants this now. I doubt I will receive a response. I'm telling people I know don't believe the commercials car shield Is very difficult to work with.

Simple....from the first phone call everyone was efficient and made me feel at ease. The process so far is friendly and helpful. Shops are eager to deal with Carshield which impressed me. Towing was easy to set up and I am now setting up rental car coverage. So far Excellent!

I had a satisfactory and positive experience with the Customer Service Representative Ms. ** was very helpful. Even though my issue was a complaint, Ms. **, listened to my issue, understood the issue and responded accordingly.

I was completely misled when I signed up with a CarShield. A woman on the phone was very insistent on me covering my second vehicle which I really was not interested in. She talked me into it and basically told me that everything would be covered on it even though it’s a 2004 except for the air conditioning. I had some repairs that need to be made that are looking at about $1300 involved in power steering pump, gas pedal and window switch and motor. They are not covering anything on that. They said just transmission and motor. My transmission motor is fine.

I have been happy with CarShield. I purchased a contract because I wanted to keep my 2015 Jeep Cherokee for another 5 or so years. Unfortunately, my car was totaled by some maniac who ran through a stop sign. Your people were professional and friendly, helping me cancel my contract and the steps needed for a refund.

I received a letter showing the coverage was quite a bit more reasonable at ($99 per month with customer ID **) than the quote I got just a few days before. Spoke with Deanna and Brandon **. Originally $146.36 per month. Was able to drop to $124.48. Because of the car I have (2011 Cadillac CTS). Only income is social security. The reduction does help, although the advertisement letter showed $99 per month for the platinum plan. (Same as I signed up for.)

My water pump went out on my car. I called CarShield and they gave me instructions on how to proceed. They got me a tow truck to the dealership. They covered the cost for the part and I paid my deductible. My car was ready the next day. Thank you Car Shield.

Your employee Brent is super nice, very informative and explained all questions about when adding more vehicles from billing person to update form of payment to sending emails for all three vehicles. I DO recommend you to family and friends. Thank You.

My mechanic reached out to you from my account # and everything went smoothly, my 1st experience. I really don't want to have anymore problems, but I will continue with the services, thank you. I believe Amco will do the job!

Lady was very professional. Helped and was kind. She knew exactly what I needed and emailed it to me. I needed my policy because I was driving and she looked it up for me and sent it thru email. Thanks, Pam **.

Met Jason today, customer service rep. Very affable, kind and knowledgeable. I had some concerns about my claim which he helped with. Just wanted to say, thanks for having him as part of your team.. He is an awesome human being!

Worked as it was supposed to, service department was familiar with Car Shield and handled all calls. Service was quick, so far worth the cost. Would do it again. Customer service was professional and answered what I had questions about. Thank You Car Shield!!!

Could not get the deal I was hoping for. I been with you guys for over a year, made all my payment on time, just thought I might get a better deal. I had to drop off my cars. I'm not sure how you guys do business, just wanted to keep my cars under warranty. If there is a way you can help me please give me a call.

Such kind and accurate associates when speaking with them today about my account. So impressed with the quickness in getting the resolution I needed. Have had CarShield for several months now and have not accessed my benefits yet. So I was unclear on exactly what was covered under the contract and reason for contacting the company today.

I've enjoyed having CarShield's protection. The customer service has been excellent. I have another vehicle insured with them and will keep them as my vehicle's protection company. I highly recommend Car Shield and I have family and friends who have enjoyed them as well. Great company who are there when you need them.

I inquired about my coverage for a problem with my power windows. Service rep was very helpful! I described my problem. He was quickly able to ascertain that I am covered. To wit, I visited my Toyota dealer and have an appointment for next week.

Very helpful. We used CarShield for a repair and the process was very easy. There wasn't any problems with getting the car repaired at the dealership and the car has been working fine ever since the repair was completed. The customer service was very informative.

Wow, I don't want this to read lesser than other reviews, so here is the whole truth about CarShield. Phenomenal! Never had I been treated so kindly by anyone in the automotive scheme. Car Shield's people are right on, they explained everything to me in my layman ways. They explained logistics of not just Car Shield, but the car repair places and what they would do for me without any crazies. I was and am elated for my car repairs. The transmission control modular unit went out in my car right there in Costco parking lot 45 minutes away from my house. They had me towed, and my USAA insurance paid fully for me to have a LIFT ride to anywhere I needed to go. LOVE LOVE LOVE CAR SHIELD. THANK YOU SO MUCH!!!

See you require a maintenance keep of my vehicle. So you have a feature saying download documents? I tried so many times and it doesn’t work! So if my car was to break I have documentation but you're making this impossible to prove. I am not too happy with that, called your 1800 number, put in hold for troubleshooting at least 20 minutes, nothing resolved! So to me this indication that if something goes wrong with my vehicle after the time you ask told me the grace period before your benefits can’t start? This indication of shady business to me so I will not pay next month on cancel my services and try the other guys? Your competition that their name. Either be honest with customers?

I had to temporarily cancel my account because my van was totaled. I plan to replace it this week and was told that part of my last payment will go towards my new vehicle since payment had just been made. I am thrilled to hear this and have always been satisfied with speaking with Agents at CarShield!!!

Best deal ever, they paid over $2000 towards my bill when the total was OVER $4000. My car is 11 years old and getting CarShield was one of the best decisions I have made in a long, long, long time!!!

The lady was very pleasant and knowledgeable. I will tell my family and friends about her and this company, she explained different options and made it very clear. I was going to look into a company like this but I don't think I will find one this good. The price is very good.

Great experience so far, hopefully, no hiccups when if I ever need to use the coverage. Speaking with the representative, he was clear on what the Car Shield covers and explained everything to me in a way that I could understand. Great job.

I will hopefully get my undercarriage repaired today. CarShield has been very responsive to our requests for repair. If they have roadside service, I would consider keeping this coverage for the duration of the vehicle. Thank you CarShield for your responsiveness to repairing my vehicle.

I chose CarShield as my Warranty coverage because I needed the coverage and I liked Ice T! I couldn’t see Ice T promoting anything that was reliable and helpful.. Back in September of 2021, I signed up with CarShield.. I was supposed to be receiving my contact by email but never received it.. I’m a busy person so I don’t dwell on the same things repeatedly unless it’s not correct.. I paid; $99.99 down and $99.99 a month automatic payment draft.. I’m knowing if anything happens I’m good! So, a few months later I started having problems with my my struts and suspension system.. I had nothing to look over to see if was covered so, I called CarShield! They say no it’s not covered that’s like $2,000 to be repaired.. So now again August 24th,2022. My A/C and Radio screen is out. I only take my car to the Cadillac place where I brought it from.

My calls were met with the “adjuster is too busy to respond to my claim” for over two weeks just to have the claim denied. Even then I had to call to get that update as no attempt was made to call and inform me of what I needed to do on this first time filing and last.

My experience was pleasant. I called to correct the documented mileage of my vehicle. There was a discrepancy in numbers and I wanted it corrected for the record. The representative was very understanding and very pleasant throughout the call. She handled my concern very professionally.

Car Shield is a great company to work with. We have been with them for a few years now and when we needed to make a change in our automobile, the process was easy, the person we worked with was friendly and very informative. She explained the new plan and went through the benefits we would have. It was a very easy process.

They are still reviewing my invoice for the A/C repair on my 2012 Nissan Murano. Due to a time crunch, I was told by a Car Shield representative that I could tell the mechanic to order the part and repair the A/C. American Auto Says that the mechanic refused to work on my car. The American Auto representatives have not been very helpful. I am waiting on a response. This is the first claim that I have had. If I do not get reimbursed, I do not feel that I need to keep my CarShield policy.

Waiting on a decision if they are going to fix it or not going on a week now. The part is covered by the plan. The problem is on their end. Dealer is all ready to do their repair. I have call every day and they said 72 business hour to make a decision.

My air conditioner was broke and CarShield had it repaired by a highly professional mechanic and it is working great now with no problems. CarShield is the best warranty insurance I have ever had and they make sure your problem is solved.

I have not used CarShield, yet. Do have any referrals, that you would recommend for Car Repairs Service in the Washington, D C area? I was impressed with your Customer Service Representative. I have been calling around. So far I have only found One location. Do you have list, that you could send me. I would greatly appreciate, it.

Great experience, questions answered, reason for calling was taken care of. Great customer service, explained everything with detail, kept it quick as well. She should get a promotion or a raise. Didn't hassle me either as much as some do.

CarShield was a very affordable coverage for my 2015 vehicle. Great customer service and excellent customer response. From the immediate quote, guidance through my needs assessment, Nathan was attentive and very helpful. I highly recommend to anyone seeking affordable, complete coverage of their low mileage vehicle.

It was just an ease to get information on what was covered. I was able to get answers about my contract to make the necessary appointment with the dealer. I was able to print out my contract and give copy to the dealer to make sure she understand the coverages

Car Shield is very good to have! If your car breaks down & you have high bills to get your car fixed all you have to do is pay your deductible & it gets it done from the chive of mechanic shop you choose, Make car shield your 1st choice after purchasing a used car, A Must Have!

Very helpful. I had an issue with my credit card. Car Shield was very understanding and didn’t cancel my account while the issue was being resolved. Your agent that helped me get my payments back on track was very kind and considerate.

Very professional and friendly help with total transparency. I would like to recommend CarShield to anyone who is considering. I hope to have car shield on my other cars as well when they are past their warranty. Thank you car shield.

Spoke with an agent, James in August and signed up - have a 20 day wait period so on 9/16/22 my coverage will start. I will also cancel my present coverage with TruAuto at that time. I am looking forward to better coverage with CarShield.

I was on hold several times, the man I spoke to tried to assist me in every way possible. He said he would be able to offer me an lower monthly fee to give me time to come up with my out of pocket expenses.

Great job. I would recommend CarShield to my whole family. My friends also know about the excellence of car shield. Can't wait to put my other vehicle on car shield. Great customer service. Very very satisfied and well worth it. Great job car shield. You're the best.

I called to check coverage. The issue that I inquired about was not covered but that is fine. I like that they looked me up right away. Your customer service people are excellent. I think Car Shield is a good value.

I called to update info on my account. Also had a few questions. So called in there was no hold tone which was good. I spoke a agent and I told her the updates I had to add, she did them quick and she answered every question I had. The service friendly, knowledgeable, and quick. Very good experience, would recommend to others!

This agent who assisted me Justin showed me a level of superb professionalism and perceived and received care and sincere concern such as that words cannot express,, I am going through a tough financial crisis that is temporary and was about to lose my coverage with CarShield after making payments for two years, but Justin was able to steer me the right direction and save my coverage,.

Just checked on status of my vehicle being serviced and Rep was very informative and very professional. The service and company has been extremely rewarding and totally beneficial. I would recommend CarShield to each one of my family members and all of my friends as well as anyone I come upon in my daily travels. One of the best programs to date to provide a dynamic professional service to those whose cars may be out of warranty. Tell everyone you know and then some! You will be glad that you did and very satisfied.

I am very pleased with the assistance and the quickness to having my radiator replaced. The agent was also very helpful explaining what the cost was going to be for me.. Thank you for the help in getting the radiator to the repair shop so fast and having the bill paid rapidly.

Happy with experience. No problem may get back to guys in the future. With a different car.. Not really trusting the car I have now but not your fault. Just being careful with my spending's want to play it safe. I hope you understand.

My son most recently purchased new tires for my car and had them installed. He suggested that I get a front end alignment. When I took my car into a shop to do so I was told I needed a part replacement. I contacted Car Shield and was told the shop had to call them. Car shield is refusing my claim.

I just want to say thank you. Your company has been so helpful in getting my car back on the road, not looking for reasons and excuses to not cover a repair. How refreshing to find a company that does exactly what they say they will do. Honesty and integrity are hard to find, but Car Shield sets the standard for excellence.

Had a problem with a card that I listed for payments. Just had to give a valid card number!! Great help getting it set up!!!! Haven't needed to use the coverage yet, so I don't have much to say about service at this point. Having the coverage gives me a little less worries about future problems that may show up.

Only thing I would suggest is that rental would be approved based on Mechanic's time frame as well. Maybe visiting with them and getting feedback on how soon the vehicle repairs will be completed. I was only authorized 4 days and the Mechanic shop will be taking approx 2 weeks since parts had to be ordered! Very disappointing due to that.

They were very nice, smart, very helpful and made the whole process very smooth. Even though I was canceling my policy they were very nice very helpful. I would definitely refer them to a friend. If you ask a question they will do their best to answer. If they don’t know the answer they will look around in the office for the answer. That’s what I mean by very helpful.

Great company great representatives. Had a great experience when I called today. Representative very concerned a listening ear and resolve my issues very easily. Keep up the good work. I would recommend this company to anyone who’s in need of vehicle extended warranty.

Customer service was really clear on the actions I needed to take and provided the companies that can help with the car problems I was having. Also they were so fast acting wasted no time contacting roadside assistance to have my vehicle towed in a timely fashion, they tower met me face to face and explained what he was going to do before he even asked for my keys. CarShield has multiple connections and resources to get all your car needed handled from a blown engine to a flat tired. I recommend CarShield- American auto Shield.