CarShield Reviews

Everyone at CarShield has always been great. I've always been happy with the outcome. I tell everyone what a great deal I got when I bought carshield. It has helped me out of a lot of times and they've always been very kind.

CarShield rep was very helpful in resolving my issue. He took the time to carefully explain all the benefits and overall cost effectiveness of those options. I sincerely appreciate his thoroughness, help and patience in resolving my issue. He is truly an asset to CarShield.

The person who I spoke to was very knowledgeable of the product he was selling and answered all of my questions with respect and accuracy. He did not once pressure me into buying the coverage but offered the policy's importance and coverage for my automobile.

The representative told me that my claim could not be covered because it was too early in the contract. But just got off the phone with another rep who informed me that the service should have been covered since it was in effect on 11/13/2021. I took the car to the dealer on Jan. 14, 2021. This should have been covered.

We contacted CarShield and received authorization within one week of contact. We are presently awaiting contact from the repair service. This process was made easier by the representatives at CarShield. I am looking forward to the completion of repairs and my vehicle being returned to me. CarShield was clear and helpful with filing a claim.

Was explained to me where I understood e-mail I had received as far as the new 2022 rates. I very satisfied with customer service way of clarification. And the rate. Still plan to keep my account with Carshield. As to hopefully get my other friends and family on board.

Compassionate customer service done upfront from a sales position by JP whom I would recommend to family and friends. I will have more to say about satisfaction if in the future I have need or use the service protection for which I am paying. It always seems odd to be asked to rate a company on over-all satisfaction prior to utilizing the service. From a sales perspective JP is someone that I felt as if I could trust whom took my situation into account and helped us both get what we needed through our transaction.

Received awesome information about the CarShield Plan and was provided Excellent Customer Service on initial call with Rick and follow-up call with Baleigh (sp). I especially appreciated knowing that I can continue to have my vehicle serviced at my local dealership. Thank You!

Your phone system was easy to navigate and then The representative was courteous and accurate in assisting me and assured me that all is in order. She took my new information and processed my payment. Thank you.

Had fraud on my card. New one I haven't got here yet so I had to do a check. Customer Service Person sorry I forget her name. She sound like she know her stuff. She did a EXCELLENT job. Thanks for the help.

Great customer service. Very informative. Killing of data at their fingertips and they presented to their customers. They handle situations immediately and the customer as myself is greatly satisfied and appreciate them especially since the Coronavirus. Ability to please their customer is how standing I was so surprised and I couldn't believe it. I'm glad I'm with this company

I requested a rebate on 1-26-2022 because I traded the car in. I received a reply on 1-27-2022 stating that I would receive a $942.30 rebate in 48 to 72 hours to my Disc card. It is now 2-2-2022 (120 hours) and no rebate has been sent to my Discover card.

A pleasant experience with Car Shield.. I received professional information and assistance from the personnel who assisted me in making a one time payment. A pleasant experience. I will recommend this service to all my friends.. Car Shield is a service that I really need for my husband Joe.

My customer service rep was great. Very informative, sincere, punctual and knowledgeable. I called with a major problem and issue and she helped resolve. Very pleased. Thank you for the clarification. I wish my or experiences with CarShield were that great.

Car in the shop for transmission trouble? I don't know what's wrong for sure but the repair shop said Transmission trouble. Hoping that CarShield will help. This is my first experience with serious trouble. I am not sure about the transmission but hoping that it can be repaired. The car jerks and sounds like it is having trouble shifting in gear. I think.

I was impressed with two of your employees. One was Connie, who took my call first. The second was Tiana. Both were professional, pleasant and most helpful. It is always a pleasure to work with such great people. Thank you!

Tiana was very courteous and helpful!! Every time that I have called the Customer Service line, I have been treated with much respect. I have not had the privilege of using the actual benefits of my plan, but I have no problem recommending CarShield to others.

Got everything I needed and wanted at a price I could afford and as a widow on a fixed income that is very important so thank you very much. Sincerely I would recommend this to everyone who needs the coverage to go to CarShield.

I had to have a drive train issue fixed and CarShield took care of my issue along with car dealer. All involved were very respectful and professional, I will recommend car shield to all my friends and family. Thank you car shield.

Dylan was very professional and thorough. Denise answered my call to provide the number of miles on the odometer and she was courteous and very polite. Ice T is the perfect spokesperson for the advertisement. Thank you. We usually traded in our cars after 3 or 4 years.

Person was very helpful canceling my CarShield account. I am selling my car. Thank you, Carl **. I can’t drive anymore. I didn’t pass my driving test. So I felt it was right to cancel my account. My kids will be taking me wherever I need to go.

The second day of our storm here in Long Island and NY. I called in the AM to see I could get someone here to help start my car and if need be have it towed to Toyota North Middle Country Rd in Middle County, LI. The response I received was very unexpected! Why? No one in your organization could give me a direct answer other than my account was not active?? I bought this contract in 8/19/19 and hadn’t had a problem. In fact! Roadside assistance also said the Same, but said he didn’t know. I then called claims authorization (Tammy) and she said, "Your acct is active"! By the time she got back to me, I spoke to a supervisor who confirmed my status was on hold but said he couldn’t tell me why?

I appreciate the way in which my call was handled. It was very professional! Thank you for the prompt response! Keep up the good work! I have heard so much about your company, so I decided to try you out! Hopefully I won't be disappointed!

Great customer service and overall knowledgeable of any questions you have about your coverage. Friendly and courteous and supportive of any issues you may have concerning your coverage. Also they take the time to answer all your questions and even will go over your policy with you

I called to cancel my account because I had realized that I had the another warranty that I paid for when I got a loan against my car through my credit union. The warranty is through Assurance and is good until 2025. Danielle, the CarShield representative made me understand why it would be beneficial for me to keep my plan with them. And then she lowered my deductible and my monthly bill...I was astonished!!! I couldn't afford not to keep it!!! Danielle turned out to be the very best representative of ANY BUSINESS that I've ever dealt with. I've been a general manager 5 times in my life and I wouldn't have ever given up an employee like her. And I will always keep CarShield as a result of her, her honesty and integrity. The added photo is of me being happy. If possible, please give it to Danielle for her records.

I'm happy having the extended warranty coverage because I feel protected. In the event I have mechanical failure I know Carshield is there to help me out. Carshield has a rental in the event the truck is in service for more than 1 day.

Totally great. The service I received was great. They helped me locate the right shop to take my car to to get it fixed. They email me some more shops to call so when I do put car in the shop I know where to take it.

They were very helpful. The lady I spoke to was very friendly, helped me with my request and was very efficient. All was taken care of in a very short time. She also took my payment for the month of February. Overall, I was very pleased.

I called to cancel. Samantha was very understanding. She tried to save from losing me as a customer, and I really appreciated that.. She left the door open for me in the near future to return. There was no hassle. She was very professional and pleasant as could be. Thank you.

Engine radiator leak, don’t know what kind of engine league radiator leak it is. At this time in auto repair. Can you assist. Thank you for your time and patience. If I were your boss I will give you a raise.

Car Shield is good to have especially when warranty is gone. I enjoy having car shield on my car. They will work with you if your payment is high. I I haven't had any problem with my car yet but when I do I know carsheild they will have my car cover.

My 1st call was with a Female Rep. I don't believe she knows what she is doing in terms of car repairs. You need personnel that know about cars. Apparently she didn't! The Rep Steven **,1-800-531-1925 ext **, informed I was covered for adapters plus a refund of my deposit amt I paid to Ettleson Hydundai Dealership that made my day. Excellent work & great customer service to their CarShield customers! Thank you! Thank you! Adrian **.

The best customer service I’d experienced, very knowledgeable, understanding and caring. The best part was the care and concern given when I needed it the most. Customer Service Rep (**) thank you for all you did, making me feel like I was the most important person. Thank you!

Well this is my first time dealing with CarShield but from the time I have talked with them it has been very pleasant and professional. I will recommend friends and family to Car Shield now and it’s very good to have and save you money YouTube. Thank you.

Spoke with a young man named Nigel when was very knowledgeable when it came to CarShield policies and customer grade levels. He explain and asked if I would give him a chance to reach out to another dept and get our matter elevated. He did and everything was very satisfactory to us and we are still Car Shield Customers. Thanks Nigel.

This company is very unaccommodating and unwilling to with their customers. I give them a minus 2 if I could. They say how helpful they are but in reality they're just trying to scam, not performing the work.

I called to cancel coverage. Layla (correct spelling?) talked me out of canceling. She is very good at customer service and knows what she's talking about. I appreciate her knowledge and good listening skills.

She was very helpful and walked me thru it. I tried to download app said I had no contract. When representative helped. The number was found and able to get app to recognize the contract number. She was very patient and polite and helped a lot.

It wasn’t good, repairman didn’t use it. Said Carshield didn’t cover my break down. Had to pay out of pocket. Waste of money and time paying for something like this and it’s not working like advertised. I hope other people don’t have the same problem. The customer service never called me or ask if my car was in the shop then I would have known if the shop was lying about using Carshield.

Rated 3 stars since I never submitted a claim but my service provider refused to use Carshield due to poor claims customer service. Stated they weren’t responding to claims submitted etc. This led to the center refusal of Carshield. Since this service center has provided great service to me over the years, I value their recommendations on warranty providers.

My experience about Car Shield is a great good. I called them that they are a very friendly and informed me about that. I learned from my friend talked about this. She was recommended me to make new one. I did so awesome. Thanks.

The vehicle was not responding well to bumps in the road. Check engine light was on. Upon taking it to my mechanic, I learned that I needed a lower front arm control bar, left and right. Also sway bar linkage, left and right, plus, I needed outer tie rod end rods, as well as a front end wheel alignment. Car Shield paid the majority of the costs, including parts and labor. Out of almost $1683 worth of work, I only had to pay $401.00! Thanks car shield!

To date, I have not had to use the service of Car Shield. It's nice to know it's there when and if I need them. I've seen the commercials and reviews, how can you go wrong with this great service. Car Shield cars go farther.

I've had Car Shield for about a year now, and the peace of mind is priceless. Luckily, I haven't need my car fixed, yet, but I have spoken with customer service ice who proved to be so polite and efficient. I expect I'll receive same service if and when I need car repaired. I rave about this company to everybody.

Nigel is a very good employee for your business and you guys are blessed to have him as an employee. He did a great job. Thank you very much. Explain every question that I asked he has a very well. I appreciate him. He know his job and if he didn't need that he won't hesitate to let you know and he'll try to find out. I appreciate him and thank you very much.

The ignition was not covered at all. I had to pay over $1200 out of pocket! Christian Automotive even called to get help and was told no. Some of this should have been covered. I called also to express my concern and was only given a $10 off monthly on my coverage for both of my vehicles. It's not enough. These are tough times and needing help with the cost of repairs I thought was going to be help with your insurance but its not! I'm not happy with the service so far and I've only been with you a couple of months.

It was a great experience and very easy to get it all worked out for coverage. I was impressed with the amount of coverage I received for the price I'm paying. The agent was very helpful, friendly and answered all my questions.

Excellent service all around. The other appears to be true to who the rep in their commercials. Only had one request to service my 2013 Mercedes’ and the experience was flawless. Have all of my vehicles covered under the Shield and feel really good about the integrity of the organization. Shared the experience with colleagues recently as well.

Thanks for your input, and service, that could've been my fault, maybe I was distracted or didn't hear what was spoken, maybe I will reconsider your service in the very near further, and please do me a favor for the ones that are not mechanically incline, so their expectation was be mislead, thanks, shalom!!!!

Great personnel, easy to understand and demonstrate the value of the product offered and how to use it to keep your vehicle in top condition. It is a product I have heard about for years and now am very happpy to have the policy. This is the 4th vehicle maintenance policy I have had and I am sure it will be like a valuable insurance policy if needed in the future god forbid I need to use it. It is about peace of mind my friends.

Cancellation I very appreciate it with your guys service and the quickness yourselves rep responded and handle the issue. Thank you very much And I would recommend you to friends and family. Thank you very much and great coverage for a vehicle

Everyone is always so helpful. When I call with questions they always answer and get me in the direction I need to go in. I recommend CarShield to anyone who need extra warranty coverage. I have been with CarShield 2 years. I hadn’t had to use my warranty but have to now and they are good to me

I called to find out more about Car Shield and made my decision to join and keep my car protected as my warranty has expired and I don't want to have to deal with a huge bill when/if something goes wrong with my car

I made inquiries regarding the charges per my contract regarding the time to change Spark Plugs, Change battery and the rotation of tires. All was explained to me and now I know and understand why I am responsible for those items. Thank you. I totally understand. Again thank you!!

My driveshaft broke and the mechanic called Carshield and they rejected the claim, told the mechanic it wasn't covered because the bearings made the driveshaft broke, but when I called, the representative told me the drive shaft was not part of the drive axle. I wanted an adjuster to come out and check the case out, they never called me back to come out.... My husband is a certified mechanic and was trying to talk to the lady. She admitted that she just reads from cards and doesn't know the parts of a car, only that the computer told her my part wasn't covered.

Larry was very helpful with my problem and then he gave me my account number and then told me that it will be alright. Also informed me that I have 125 dollars towards the tow and he was very careful about my concerns.

Thank you for your very prompt and courteous service! I will be more than glad to recommend to all that I know to give your company a try for service; due to the prompt, kind, and courteous service that I have received since I have been dealing with your company.

It was detailed and very helpful. They had great communication with me to let me know my account package as diamond that I have. Also confirmed my due date and what card would be charged and on what day.

Was wondering about my account. The lady provided all the info I needed and then some. Let me know all my questions I had. Along with letting me know if needed anything else to not to hesitate to call. I do thank you.

Overall it was a good experince. I mention what I needed and the woman I talked with got it all straighten out and everything was great. I had misread the mileage on my car when I sign up for CarShield coverage and wanted this corrected, the woman I talk with over the phone took care of everything and was pleasant to talk with. Thank You.

Hello, I am the wife of a Army veteran. My husband normally takes care of these things for me but God willing he has passed and now I have to do it which is not easy. I am 60 years old and made that very clear when I was setting up my account for CarShield. They said they couldn’t hear me and I let them know I couldn’t hear them. A lot of people are working at home due to Covid which I understand but when background noise stops someone from doing their job then it’s a issue.

I just called for information. The customer service was very professional and friendly. I have gotten great service. The company is reliable and has good standing with me. If other people want to get your service I will tell them about the good service that you did for me. Thank you!

our experiences in the past 4 years with Car Shield has been professional & friendly, getting done what we need. This was a simple fix but when our car needed repairs it was just as easy & we along with the dealer were quite satisfied. I am glad we have Car Shield to take care of business for us. We have told friend about our experience & that it is worth the monies we pay monthly for their service.

Service was nothing but outstanding. I am a brand new customer, but if the service of the contract is anything like the customer service I am sure I'll be very pleased if time comes to use it and I am already recommending your product to others.

Tiffany was very helpful and took care of my issues. It was a short and quick call and the support was there. Definitely will recommend this service to others but it just didn't financially make sense for me right now.

I was not told that I would be required to get "PERMISSION" & approval of mechanic shop before I could get my covered vehicle repaired. I also was never told in at least 3 pre-calls to Customer Svc that I would need that when I described the repair required to be done, nor that I would need a years maintenance records or a "inspector" would be required at his convenience come to shop to inspect that shop the initial work on the vehicle & the completed job. The shop doing the work initially tried to work with Car Shield but with all the requests & requirements they then changed their minds.. I do not have time to wait for all inspectors to come & go to look at vehicle.

Update Info For Mr. Byron **. Everything Done Quickly And Easy. Very Happy With All Services And Contact Infomation. Glad I Got Car Shield! Today Love My Car And CarShield Will Help Me Keep It From Now On And Into The Further.

It was a pleasure to get Car Shield back since the credit card company failed at doing their job. Congratulations. Chase Credit card failed in their mission to honor this company and shall cancel my card. Your computer system is blocking this from going through.

DO NOT USE CARSHIELD. When you need a repair, they will often require that the repair shop use a USED part. That part can be from a junkyard, and can be untested. Our CVT transmission died. Carshield only covers a USED transmission. The shop put it in, it was no good. They sent another and put it in, it was also no good. Carshield demanded we pay for the programming of the transmission because it's NOT COVERED? We owe for two dealer programming services and the transmissions were DOA. This took 4 months for all that to happen and Carshield covers 3 days of rental vehicle reimbursement. LOL! Dozens of calls to Carshield... always the same excuse... that's a parts vendor issue, but you can't speak to them. Your Account rep no longer works here. We'll look into it... Covid is why your junkyard transmission didn't work, LOL. We need pictures from the repair shop and endless hoops to jump through (the repair shop they recommended).

I really appreciate how you all handled my situation and I would recommend you to others. You answered my questions and took care of all the things I needed taken care of. Very nice and professional people. Thank you for your services.

The promo-email I replied to, the phone call from Car Shield that followed, the sign-up with the phone rep, and my call to report my actual mileage all involved reps who were friendly, informative, and professional. Real people answer the phone. "On hold" never over 2 minutes. *Offered a Parks & Rec discount.

Thank you for your kindness. I called to update my car information. A friendly person assured me that it was taken cared of. I appreciate your professionalism during our phone conversation. Much love & nice doing business with Carshield! I am looking forward to easy process for coverage.

Representative handled my request and sent a confirmation email while I was still on the phone with her. She was very pleasant, efficient and courteous. I have appreciated being able to have the assurance of having coverage for my car. Will refer others in need of this type of assurance to your company, CarShield.

Alicia, Allie and Jessica were great in helping us resolve our problems concerning our vehicle and the problems with our policy. We would recommend a friend, and/or family member anytime to get CarShield as soon as they purchase a vehicle.

I also have a 2013 Audi all road with you guys so two cars and had horrible experience both times. First time the Audi had a major oil leak to where the repair shop at Audi said if I don’t get it fixed "your engines gonna blow up". Well you guys would cover it so Audi said, "Let it blow up then they’ll cover it," which is just dumb. Second experience you fought me on replacing a motor mount that was broken. He thought the car repair place and myself on the repair to where you wind up covering a little bit of it, third experience was engine lights on on my Chrysler.

Since I have never had CarShield before I feel hesitant about how it will work when I actually have an issue with my car. It's the unknown that's scary to me. I guess because I have driven for almost 50 years and never had anything major happen I hate to pay money each month when something may not happen. But for now we will just wait and see.

Perceived Payment Issues. After speaking to Kayla all taken care of. She researched my payment history and confirmed that all payments had been made. For some reason my Quickbooks did not recognize "Mepco" but further investigation it had to be a computer glitch or maybe operator error. Probably Operator error.

I was totally pleased with the knowledge and expertise in selecting the best possible plan for me. The associate was very courteous and helpful. Would highly recommend this to anyone who is interested. It is truly a life saver and helps continue to protect my car and mindset for breakdowns…

Just had questions as to how things work when you need to make claims. The question was if you didn't use your vehicle that much do you still have to do the schedule maintenance and the answer was no. Just keep a record of oil changes and work done on your vehicle.

I wasn't sure what to expect but once my representative explained the contract in full I was totally confident in with moving forward and they let you know that if you have any questions or concerns to always call. To me that's service that you can count on.

I had to cancel my contract because my car was totaled in a accident. The gentleman who handled my call (Kenny) was awesome. He guided me thru the process, we shared stories, he made me feel valuable. It's rare to see customer service I've this. And I have been in the customer service industry since I was 16. I was sad I had to cancel my contract, but when I get another vehicle I will be coming back to CarShield based on Mr. **'s service.

My representative was a very knowledgeable person, she explained all about CarShield, took her time to explain all the features and explained and answered all questions in a very professional matter. She was very understanding to all I had to ask of her...

Was able to lower my rate by $ 10/month. I have the service a couple of times and was very pleased with the outcome. The place I took the car to was getting the repairs done and put me back on the road.

Easy to deal with customer service. Fast answering time and wonderful personality. Found them online and easy to sign up. They have great reviews. If you need a great warranty call them. Best deal in town. Knowledgeable staff. They know their stuff. Refer your friend and ask them about multi car discount.

I get great service anytime I call, from the littlest thing, to more complex requests. Even transferring my coverage from one car to another was just a simple phone call and answering a few questions. Operators are also always friendly.

Difficult to complete request because account was not up to date. GREAT CONCERN: automatic withdrawal.. Was cleared up... seems payment came in on 1/18. After 3 phone calls, waiting and bkgrd. work. My need for battery re-charging was OK'd.

Called for coverage information and make sure payment is being processed! Everything is okay and I am completely satisfied with the results of the phone conversation! Very polite customer service representative and found out the information I needed! All the engines parts and electrical areas are covered! Just not regular maintenance items!, Such as oil changes, brake pads, and mileage items worn on car! Thank you and Blessings for your day! Debra!

The rep that I spoke to the other day was nice enough to give the promotional rate that came to my mailbox on a flyer. I appreciate her doing this for me. Even though I was a recently signed customer, she still gave me the promotion discount.

I have received several letters from your office about my account not being activated. I have called your office concerning this issue and they said for me to ignore the letters but I just received another. Please confirm that my account is activated.

Have not filed a claim but whenever have contact it is always courtesy and professional, the premium is the best around and I like the convenience of my choice of shops. Not having to do the leg work also is a big plus.

A required engine tear down cost that a $3,000. A scope of an engine cost $300 - 500. When asked to do this an engine scope it was denied. Engine scope will provide all the information than a engine tear down at 5th of the cost. Would not used this company it sea that it a way to not cover fixing the engine. The tear down would cost as much or more than a new engine.

Updated on 01/24/2022: Called again today and spoke with a representative. Who stated that it was not me that they needed to speak to but the shop fixing my vehicle. I called the shop and they said they were waiting on the adjuster to call back with the ok to start on my car. This has been going on for 12 days now. See my frustration?

Customer service representative was very helpful. Resolve my request for monthly charge for coverage. I don't need anything to add for description. I also asked why company not pay for dealer parts price and pay only open market sales parts. So they explain dealer profit is higher for the same new parts selling in open market.

I called to Check and see if my tire damage on my car was covered and to update my contact information. The representative was polite, knowledgeable and helpful. All my questions were answered quickly and satisfactory. I will always use Car Shield and anticipate recommending it to all of my famiy and friends. Best Value I can see for the money

My Customer service experience with Carshield was great. They met my needs. They were helpful in getting what I want. The customer service rep did not give me any problems. I was completely satisfied. In the future, I will call Carsheild if I need any service with my new vehicle.

Excellent customer service, knowledgable and courteous.. Intelligent response to questions. Great company to work with on my car issues. Give the customer service representatives a raise. I can see why Carshield is the most trusted company for car repairs. I have my cars with Carshield..

NOT EVEN A 1/2 Star Rating. CarShield is NOT Worth it. My wife & I paid CarShield a little over $100/month (over $1,200.00 for a year)... just to be denied 3 separate times for 3 different issues on the Approval of Services we needed. I would call it a Scam, but why bother. We DO NOT recommend this company.

Well haven't had any problems with my truck. But when I have question, they help out and answer all my questions and the plan works for my truck. So it's hard for me to reply to this question. Work ok for me

Experience been very positive, I decided to sell my 2018 Chevy Colorado and at this time I'm without a vehicle, I plan to purchase a cash vehicle out of the '80s.. If I should purchase a Vehicle within your warranty parameters I will call back and ask for coverage. Thank you very much. Tommy **.

I had no issues with the car, I just called to change my credit card over to my debit card and the lady was so nice and so helpful and pleasant, that I think she deserves a nice little raise for you. Take care of the good people always.

Service. I need a legal degree to read that contract holy moly. Of course the first time we had an issue $700 down the drain bc if your contractions it not be covered under all of those sections. If I knew then what I know now I would not go with CarShield.

Was very satisfied with you C/S Rep & she was pleasant, professional & answered all of my questions. Good coverage for the price, better than the dealership offers. There is nothing more that I can say concerning the application process, the C/S rep, & the cost of the coverage.

I have always received great customer service. Their representatives are always knowledgeable and extremely helpful. I've been with CarShield for about 3+ years, and have never had a complaint. When I have needed assistance, I have always been treated well.

People were friendly knowledgeable. Price was very fair and everything was easy. I researched alot of warranty companies and CarShield was the best bang for the buck. They let you pay monthly and it allows you to have peace of mind if something goes wrong with the car and the cost of repairs today.

Customer service was friendly, knew or knowledgeable of the services for packages and was very helpful with description or details. I would recommend this company services to my friends and family. The pricing for the coverage is not expensive as I was thinking.

Mrs. Jordan is an big asset to this company, she knows her job and very easy to work with. Keep up the good work with customers. You are doing a very good job. I can tell the way she talk to people with understanding people.

My Car has held up for 9 years and running. My warranty ran up and just to be safe I went with Car Shield, After about 3 months my car started to act weird. I took it in and was told it was my transmission. Car shield wanted to take the trans apart and rebuild it and the shop didn't want to do this, so I had to take it to home and when I called around no shop was looking to do what car shield was trying to do. After calling about 10 shops one shop said they dealt with carshield but it's always a bit of a headache. After paying for another diagnostic this shop had said the same thing as my original shop and was not looking to take the transmission apart but wanting to replace it.

Called to get a copy of policy to put in vehicle. Email copy sent to be followed up by hard copy in mail. Did not receive anything when I signed up and needed to have in car if I have any problems. No additional problems or service needed at this time.

Talked to some very nice people, were real helpful. They were helping me find a location to bring my truck if I had any problems. They also answer questions that I needed to know and gave me numbers that I might need like roadside and claims also payment processing. Thank you!

Great customer service. Very knowledgeable. Very helpful. Told me all about the coverage and the great value of CarShield. Would tell all my friends and family about the great value of having this great service. The pricing and all the things you cover are the best by far, better than most warranties out there.

Updated my card information for the new year...customer was very patient and knowledgeable and quickly take care of my issue plus informed me of the options I had of different payment options to consider. Carshield is the best investment I put into to protect my vehicle from a costly breakdown.

I was upset in the delay by the investigator in not showing up as scheduled, and the delay in paying the garage consequently delaying the return of my car. I could add that I was not kept in the loop as to what was happening.

I have already written a summary of what I am dissatisfied about. And I want to get the situation rectified. I have been without my vehicle for 8 days. And I have had to pay someone for a ride to work. I do not understand the delay.

Great service and professional and knew what I was talking about my CAR and Tyme was right person for customer services and downloading my contract plan and coverage and model and year, for my car and me. Mr. **

So far I'm enjoying the the active real time status of my 2021 VW Atlas that is sent to my phone. It has on several occasions reminded me that my are doors were unlocked. Plus a reminder that my Atlas is due for a oil change.

Car has been at the dealership for two weeks and no repairs are being done. Everyone on the phone is very polite, but nothing is getting repaired. It is not the experience I was hoping for. The TV ads talk about peace of mind when you need your car repaired. That is what I was looking for, but after two weeks the car is still at the dealership waiting for repairs to be done on the A/C.

I appreciate the agent working with me on my payment method, I do know I need this even though my car is a little new, but money is super tight, so the help from Car Shied is important, everything is digital and things happen.

I had a great experience with Jennifer. She was courteous, friendly, knowledgeable and patient. I had a great experience with my questions. I would recommend Car Shield to family or anyone needing warranty ins. In fact I’m calling family members to make sure whether or not they have warranty ins.

I had to cancel my warranty service on my vehicle because I no longer possess said vehicle. When I purchase another vehicle, Car Shield will be my go to extended warranty service company because it has been there for me. Everyone I spoke to was most friendly and appreciative of me considering the company for its coverage plan.

I Needed a jump Start. They got here kind of fast, But what I didn't like is I Had to pay upfront for the Jump, and it took me all most 2 weeks to get my money back, What if I was on the road & far from home and don't have the money, then what would I do?

Customer service was Very thorough and helpful. I have used Car Shield in the past and was very satisfied with the service.. I also have friends that are still using Car Shield and are also satisfied with their continued good service.

I called to cancel. When talking to rep. She was persistent in me keeping CarShield. I was in process of buying a new car.. I have no use when buying a new car. I said my payment is automatic and wanted the payment returned. She said CarShield does not give refunds. I ask to speak to supervisor. The supervisor said they will look into it. It's been 3 months since I closed my account.

At this time I am extremely please with this company, what’s stated in my coverage and the quality of the specific rep I spoke to last. Keep in mind I have not filed a claim and will give my overall opinion when that time comes.

Talked with Rhagen to make some changes to my CarShield account. She was a delight to speak with and very articulate about your product. She made sure that I understood all that we discussed and was satisfied. Great person to work with.

The process was seamless in replacing the previous vehicle with a replacement. All coverages were explained in a timely and professional manner. I am happy to have contacted this company and now I have peace of mind in knowing that any catastrophic repairs would be covered by Car Shield.

While driving on freeway transmission started slipping, coasted to a stop. Required tow service. Had towed a dealership waiting for response from dealer. Called Car Shield. They said this should be covered under warranty. Backup camera also failed. Car in camera appears inverted or upside down.

My thoughts on CarShield it’s easy simple and overall best customer service I’ve ever received. The representatives understands the needs of your concerns and doesn’t push you to purchase like other companies. I will likely recommend this to family friends and neighbors.

Whenever I have had the need for additional information they have always been responsive! Any questions I have had they have always answered! Any changes I have had to have they handled with care, for my personal preferences! When I have had to call, there was always someone there who answered, I mean a real person, no robots! Carshield is a sound place with their representatives who are pleasant & knowledgeable! Thank you.

The plan that was sold to me is not what I was told it would be. I have had nothing but trouble and I'm a fairly new customer. I'm not happy with you or your services. One more thing your commercials are full of lies and very misleading. I will be calling you tomorrow to discuss matter and find out if I'm still going to be a customer of yours.

Dealership forgot to call CarShield. So they didn't even reimburse me. All they say is refer to section f of the contract. I've called them twice to get a email of the contract. They can't even do that right! Don't waste your money! Like I said I got ** over by them and didn't even get a courteous reach around! They have a really bad reputation no one wants to work with them. They also have pending lawsuits against them.

When I cancel the service person was very helpful. Made sure I wasn't canceling for bad service. Gave Me information about future service if needed.. Said all was done and they closed account. And that I would be welcome back if needed. Thank You.

Please send by email or USPS mail the product and its uses and experiences it encapsulates. I would like to see a folder or binder of this product and all the coverage's spelled out comprehensively and then, I will give CARSHIELD a full survey..

Need a quote for 2020 Ford F150 pickup. The mileage is at 5,223. It is an eco- boost, LX truck. The color is a grayish brown. Bought it brand new in December of 2020. It has not been repaired or have no problems with it.

The lady that recently helped me was very pleasant which I haven't received in the past. I now just need to figure out if this is worth the hassle or do I just Cancel service and look at new car options.

My car is at Aamco and needs a motor. They can’t get in touch with claims dept. Always on hold. I been with you all over a year. Always pay on time, so what’s the problem. I feel really frustrated about my car. I thought I could depend on CarShield.

I am so disappointed with CarShield. The lack of communication and it appears they are looking for reasons not to approve my repair at a reasonable rate for the mechanic. I will try again but last chance then I'm changing companies. I might even go with Endurance extended warranty.

I am waiting for conformation about my transmission problem. The people at Montgomeryville Nissan checked it out and said it needs replacement. Hopefully this will be addressed so I can get back on the road quickly. I need transportation for work.

I was offered a super rate at the diamond level and they looked out for me because I am a Veteran. I would recommend them as a reference for getting or at least see what they can offer. No one size fits all.. That’s a good thing.

Landa (cust. serv. rep.) was very helpful, patient, and made sure I understood what was in my contract.. And regarding the monthly payment plan, it is perfect for my situation. I now have a phone number I can call with any questions or concerns.

Needed roadside service. Was in a very dangerous spot when car broke down. Was not able to reach roadside service. On hold for incredible length of time. Had to call 911 to get service and to get towed out of the dangerous area. Vanessa Car Shield rep was very kind in assisting me and will be refunding my tow bill.

To renew was so easy and fast. I also liked that I did not have to wait for hours to be helped. Each person I talked to was quite helpful. I also liked the call back system, so I didn't have to hold on for a very long time.

You guys was very helpful with explaining everything in full details. I have told so many people about my new coverage on my new truck. New year, new me and new insurance. Thank you guys again for helping me keep my truck insured with the best.

Needed to give information about my vehicle and was treated like an old friend by your service rep it felt like family. I was happy speaking with your representative. She informed me of all of my services and what it entails.

I sold my car and got a new one with 7 year warranty. Love my Car Shield protection while I had it. I always felt safe driving around town or out of state. Thank you Car shield and I'll be telling friends.

Helpful. I was waiting for new visa card. So they could get their payment. Never had to use it but glad I have it. On social security if I had to pay a big repair I wouldn't be able to. Feel better knowing I have it.

Car Shield came through for me, my car broke down, I called immediately, and they towed my car, handled everything. It was the Repair Shop that rip me off. Car Shield did their part. Thanks Car Shield. It was kind of rough and frustrating at first, and I thought things was not going to happen, but Car Shield gave me a peace of mind and told me that everything is going to be okay.

I had to talk with three different individuals to receive accurate information re: coverage on my 2016 Honda CRV. Better training is advised. I was told I only had coverage of 75,000 miles which was quite inaccurate with my diamond policy.

Very professional and knowledgeable staff looking to help in any way they can gave me all the information needed to put my claim in and get a rental car my car is with my mechanic and has been towed to his shop

The Customer Service Rep, Melissa, explained to me the type of coverage I recently got & why it was different from my other vehicle's coverage. She understood my plight & proceeded to find additional coverage for my 2014 Lincoln Nav. L. Now, I feel much comfortable in the coverage(s) I have for both my vehicle(s), 2006 Cadillac Escalade ESV & 2014 Lincoln Navigator L. Thank you Melissa.

Representatives have always been helpful and informative. I sold a vehicle and decided to keep one for future use as I had eye surgery. The one I sold was a 2014 Ford Fusion. and after talking to your representative she talked me into not selling my 2015 Ford F150

It is very reassuring to know that you have coverage. And the fact that it is transferable is great. I also like the options you can have when obtaining the coverage. I also appreciate the low deductible. And the fact that you can be reimbursed if you should ever sell your vehicle.

My representative was smart, witty and extremely friendly, very polite and professional, handled my call as if I was a family member of Carshield. Thank you Mr M.**. Also the response I gotten were on point and to the right place of understanding. Also made sure I was aware of a few options to assure I have the full understanding of how this works

Like I said am very happy that I have Carshield because help me with warranty. If I need help right away send me help to go to a place that insurance for the car get repair right away. Thanks for your service

Just wanted to know how much was owed on the balance of my account and the information about when my Warranty expires. The date and miles also what was the balance if I want to pay it off on full and how many payment were left before pay off

Need something to give business performing work on my card. Send me a booklet to put in my glove box for future use. Will take 3 weeks to send to me. No need for it now but want to be prepared. Very nice customer service representative. Will and have recommend to others.

Cancelling services temporarily due to issues beyond my control. Customer service agents was very understanding and even willing to lower my price in order to help me stay enrolled. I'll definitely be back as soon as my life situation is remedied.

Absolutely professional. No issues. Representative did a good job. Took care of all of my required needs. Could not have done a better job. Have nothing more to report. Don't have anything else to say. Have a happy new year.

They are always very helpful for me never have a problem with the employees that’s work here. They always get me the info I need and help me understand. I will highly recommend Friends and family to Carshield. They are the best.

Customer rep service was awesome and answered all my questions in a timely fashion. Needing information of my coverage and was able to retrieve the information via email. Did not want to show up or make an appointment until guidance was received.

I’d like to thank your company for your hiring practices as well as the people that you hire. The customer service agent by the name of Kimberly was very helpful in making the adjustments to an account I had on one vehicle in transferring it over to a newer vehicle. She was very pleasant talking me through my search for upgrade and I’d like to thank her for all the help that she’s giving me. You guys keep up the great hiring practices.

Phone conversation was answered very promptly. Courteous and helpful and fast service on all my issues were taken care of. I would happily refer friends to your services. Any time I had to get my car looked at it was taken care without any worries.

The service were great And she going help me with my vehicle getting fixed. And where I could take it in Nacogdoches Texas. She going send it email or text messages to me. I hope I can get it fixed soon as possible.