CarShield Reviews

I was under the impression that the Platinum Plan covers everything but unfortunately it does not. I have to get my Catalytic Converter changed on my car but it was not covered because CarShield does not cover the emissions system. I am dissatisfied with the coverage offered and also Tracy C. from the call center needs Professional Development.

The staff at CarShield was very helpful in help me file claim for a lock out when I locked my keys in truck and paid tow truck to unlock. They gave me all necessary in to file claim for reimbursement. They even went above and beyond and made me feel like part of CarShield Family. I would recommend CarShield to others. Thank you.

Excellent customer service. But, I could not print emailed information. PDF would have been better for me. Everything was explained precisely to me. Answered any questions I had. I first saw TV advertisement and decided to give car shield a call. I just paid off my car and wanted to get coverage in case of anything.

Started bad and ended up good!! Like I have said without the right address it is hard for you to communicate with me and give me all of my information!! It is all straightened out now and everything should be OK!!!

The peace of mind you've given me is invaluable. It's nice to know you've got my back. If anything happens the savings you give me is worth the cost of membership. An engine or transmission or A/C could cost thousands of dollars.

No good communication about if I wanted to use your parts or my own. The benefits of using Car Shield parts. Someone also mistakenly put in car shield notes that my car was done. Car shield didn't communicate between me and the mechanic. They said the claim wasn't good at first, which dragged more time.

I was calling to cancel, but she convinced me to stay. She explained everything in more detail. My husband and i were both looking for a warranty service for my car. His program sounded good, but after speaking w/ Ms. Derriesha she made your program sound even better and convinced me to stay with Car Shield.

I called to give my mileage on my truck. They told me I had 24 hours to do so the woman that I spoke to was very nice and helpful and polite. She took my mileage and was so nice. Then she explained to me how it works with the mileage and the time.

I've had CarShield for several months now. The transmission went out in my 2013, Chevy Traverse in January 2022 and it has been at the repair shop ever since [Claim #: **]. My rep (Chris **) forced the garage doing the repairs on my vehicle to jump through all kinds of hoops (i.e. give a number of computer readings to prove when the transmission failed, have a CarShield tech go to shop for an additional assessment, etc.) before ultimately deciding to send a "used, low mileage" transmission; which wouldn't have been a problem, however, this "low mileage" transmission has 113,000 miles on it. Seeing as how the transmission on my vehicle went out at 118,000 miles, I believe anyone could understand my cause for concern, here. Then to add insult to injury, CarShield is only covering said used transmission for 12 months OR 12,000 miles; whichever comes first.

I did not understand what I was paying for and the benefits from Car Shield. This was thoroughly explained and now I am comfortable paying for this service. Kudos to the customer rep as she was very helpful and pleasant to talk with during my call.

My AC went out yesterday and I called to see if it would be covered in the event it was something other than coolant that was needed. It ended up being just coolant, but it was good to know the compressor and other parts would've been covered if I had needed it!

I was satisfied with the assistance I received today. Michelle was very professional and patient with me. She listened to my concerns and tried to address them as much as possible. She seemed empathetic towards my financial change due to covid restrictions.

American Auto Shield was excellent. They were very professional and efficient. It didn’t take them very long to address my claim. The process was easy with very little effort from me. The agent did all the work for me. Thank you.

Was not informed I needed prior approval. I thought since car was being repaired it would be approved. I was not a happy customer because of the lack of information from Car Shield. I hope that in the future and with any customers you have that this will be corrected. I have 2 vehicle policies with Car Shield and hope to keep them if things improve.

The representative she was calm, pleasant, told me the problem. I explain to her I forgot to call you and to Replace the card. With an update but it still didn’t go so I used another card. She was very understanding and understood what happened why and we both laughed and.

I love the customer service. I love the way she broke everything down for me and explain how the program works. She was very helpful and kind. Thank you!!! I definitely wouldn't mind spreading the word about CarShield and how good their service and people are. You guys put a smile on my face and no worries in my mind!

Customer representative was very helpful today with providing answer to my question. She was courteous and professional in assisting with my payment and explaining my coverage. Also she help me with understanding how I need to go about getting repairs done on my car.

The initial conversation, one or two days before, on the phone was a lady. She explained CarShield very thoroughly and she was the reason I called back. The second call was with a man. He was very thorough, polite and explained the protection. CarShield should be very pleased to have great people working for you. Very satisfied customer.

Nick, the person that I worked with in filling out the Platinum Protection Plan was excellent! He was definite and extremely courteous, answered all my questions very clearly, and explained the plan very understandably! Nick needs an accommodation!! Alvin F.

Your associate did a good job, but all he could tell me was no. I wish a company worth more than $200M could find it in their coffers to help out a customer for $500. I'm a big fan of capitalism, but I'm also a big fan of helping those in need.

Call was respectful. Extremely knowledgeable. Just a very professional and personable phone call. The person told me in a calm voice that was extremely helpful. Nice to hear. I’ve had some calls to other places that were extremely rude & they hang up on you. Not here. They listen to you & make the phone call very nice.

The CarShield representatives made it so easy to understand and figure out what I needed. I had a list of things I wanted covered. The coverage was explained thoroughly so I knew exactly what I was getting. Will recommend to all my friends. Keep it up.

I was assisted by a gentleman who assisted me because as a senior I needed help understanding my contract and how to make a transition to a better contract. He understood my concerns remedied the situation… promptly and that made me feel relieved. He added to send my new contract by email so I can have updated info.

So far the only experience has been to call and verify coverage, request a copy of my contract, and make a payment. I was pleased with the service I received from the 2 Customer Service Persons that I spoke with.

The agent did a wonderful job at explaining everything and gave us a good price. He was friendly and helpful. I am please with the customer service I have received with Carshield. Looking forward to a positive relationship with this company in the future.

I had questions about my policy. Everything was clear and easy to understand. I wanted to know about coverages. Expiration. And deductibles. I wanted to know if I could renew my coverage at the end of expiration. And costs and coverages.

The agent answered all my questions. He had a very pleasant, understanding voice. He told me what was covered with the plan that I have. Is was very helpful. The booklet finally came so I can look up things myself. Finally received.

We just need to Upgrade the Language used to explain Covered and Non Covered Parts in our Packages. Especially the Silver Package. As I explained a Case Scenario that clarifies how a Water Pump failure should include a Thermostat and Radiator Conjoined Repair. As the Water Pump is Covered under the Silver Package. Yet the Thermostat and the Radiator failure is not covered Under the Silver Package as Stand Alone repairs even though they are Conjoined and may have caused the Water Pump to Fail. Due to the Semi Mid-grade Package. And that Door/Window motors, Air Conditioning Fans and Units Should be Covered under this package as the car under my Policy is an upgraded version of the make and model car I own and is a necessity to provide Sports Luxury Sedan Comfort to both the Driver and all Passengers.

My Gold Plan was nice, but I needed more coverage because my car is 21 years old. I added the Aluminum Plan. The agent offered a discount on the new plan because I already have a Gold Plan. She also dropped the price on my existing coverage.

My credit card on file was compromised over the weekend and I needed the option to pay by check until my new card arrives. My customer assistant was professionally understanding and quite helpful. Her assistance was deeply appreciated. This is what real customer service looks like!!!

CarShield best umbrella of protection for our vehicle. Great rates and excellent customer service. Did exactly what they said, no questions asked. CarShield is great! We would and DO recommend CarShield to all our friends and even strangers when the subject comes up. And, inevitably it will. Love our CarShield.

The service with Car Shield has been very above average so far being that I just signed on but I like the company. I like the service. I like the price and I like the coverage so I am very glad I signed on

First the office takes too long to get back with the auto shop. I was told they didn't pay because I didn't pull over in that traffic. You don't get out of your vehicle on I95 that time of day, so I went to the service station where they repaired the vehicle. This is the reason I was told they didn't pay for my vehicle to be repaired by Carshield.

I was doing a pre-claim when the system crashed and Rachel the customer service agent couldn't finish the pre-claim form that I needed to get my car evaluated for repair of the rear bearings on my 2014 Buick LaCrosse that had a roaring noise that started about a week ago.

I really felt comfortable talking to Mr **. He took the time to explain the policy to me and how everything worked with the coverage. Overall it sounds like an excellent thing to have for peace of mind with your vehicle.

I purchased Platinum coverage in November and my current claim was denied based on one single part. Way too much ** to keep coverage. Struggled to find a place to accept CS only to be denied. Not pleased with CS or their business practices.

Customer service was very helpful. I am very pleased with the efficiency and speedy response to my request to cancel this policy. Once I purchase a car, I will call CarShield again. Natalie of customer service was very efficient and expeditious in handling my request.

I was pleasantly surprised with great service and wonderful customer support. I was well pleased with the customer support services that I received and so would definitely recommend them to a friend. I appreciated the way I was helped and how knowledgeable the staff was. I like being on ease about finding the right coverage for what I was looking for. Thank you Car Shield team!

When I spoke with your representative Ben **, he was very knowledgeable when he explained the contract service I was getting for my vehicle. I would recommend your company to my family and friends, thank you. There is nothing else to report at this time, let's hope don't have to call on your company for repairs.

My truck wasn't blowing heat. My local shop did the necessary repairs in a day or two, and I was back on the road. CarShield covered exactly what they said they would cover. I'm convinced that Carshield was the right choice for an extended warranty.

I would use Car Shield, I had no problems with the CO. I would recommended them for coverage on my vehicle. The service was good and the representatives that I spoke with were very helpful and curious, Thank you again.

I took my car to a large well-known dealership to get serviced and they noticed a problem with my lower control arm, which is in the contract with Car Shield as covered. Car Shield has another company that holds the warranty, American Auto Shield. Dealer stated that American auto shield wants to send an inspector for the claim and they have to hold my car and wait 24 to 48 hours so the inspector from American Auto Shield can approve work to be done. After waiting 24 to 48 hours for the inspector to approve, then they can start working on fixing my car. My car can be held for 3-5 days.

I called in to cancel my service d/t a claim I had put in for had not been resolved. The customer service person was able to look into again to get the claim moving forward again. Without her help I would have canceled the service.

Added two vehicles at different calls and was rapidly serviced with appropriate coverage. Both customer service representatives were excellent describing items included in the package. I was also advise of added benefits associated with the vehicle coverage. Both agents were knowledgeable and quickly finalized the coverage and communicated all associated documentation.

Due date was changed that I requested. Representative was very helpful and fixed the problem immediately. Appreciated talking to a live person and customer service answered phone in a timely manner. Thank you for your help. I will recommend your company.

Very affordable. Helps me to have peace of mind knowing that if something does happen to my vehicle, I won’t be hit with astronomical charges. If I ever buy another used car, I will definitely protect it with CarShield. My car is a bit older and it’s a luxury vehicle. I have heard horror stories about people needing to get their car fixed and it just cost too much so they either have to do a voluntary repossession or borrow money from friends and family members. I don’t want either so protecting it with them I feel was the wisest thing to do.

I bought a 2012 Mazda. It had 100, 500 miles. Sad to say but right after I notice a steering problem. The Gold Plan didn't cover it (nothing over 100). I'm not fixing it so had to drop the coverage. Next time, I would recommend to anyone who has a car with more than 100k that some things are not covered. I will be buying a new one and then when the warranty is close to expiring would buy another Car Shield plan like the better plan.

A call to Car Shield Customer Service plan offered me to save even more money. I do Appreciated even more. What else can I asked for to save even more money. Oh Yeah baby..I recommend this product to car owners.

It seems more problematic getting a claim when mechanics say they can fix a vehicle but when you get it to those mechanics they then say they can’t because they don’t have the tools to do so. Some of these shops need to be taken off the Shield network if they are not gonna honor their word..! I have had to get my car towed 3 times by CarShield because when we reached out about the issue the mechanics say “Bring it in. We can fix it.” (Lee’s Automotive) held my vehicle overnight to then tell me the next day that they don’t have the tools, so, "We gonna recommend you take it to our other shop that can fix it." I called the shop (Broadway Automotive) before towing it, they said they could fix it. Got it towed from Lee’s Automotive to Broadway Automotive for them to then say they can’t fix the timing issue.

The representative was very helpful and knowledgeable. She helped us move our due date to date that was better for us so we would not lose our warranty. Thank you. Very very very great services. The company is great with informing you that your payment didn't go through.

The lower transmission mount had to be replaced and the tires were inspected and performed pressure sensor replacement on right rear tire. The repairmen perform the necessary repairs and replacements on my car. I received my car and went home.

Pleasant experience. We have not had to use the program but look forward to when we do. We have heard so many good comments about Car shield from others that have the program. The program came highly recommended to us.

I joined Carshield in June of 2019 and was so glad to know, my Dodge Dakota would be protected from any vehicle breakdown worries. I now have peace of mind if I’m traveling and my truck breaks down it will get fixed in a expedited manner. If you have a older vehicle I recommend you get Carshield, it’s your 911 when you have vehicle breakdown. Sincerely, John.

I was offered this discount, which I just could not say no to it. I am keeping my "Platinum" status and moving from $129.99 per month to $109.99 per month in savings. I like that for being a loyal customer.

When speaking with personnel during my last request to ensure that my account was in order and correct I found the young lady to whom I spoke to be knowledgeable, concerned with request, polite and was able to resolve my concerns while speaking with her. Great representative.

The person I spoke to was very helpful in explaining what I should do regarding my vehicle. This was a new experience for me as I have never had an extended warranty before. I hope that CarShield continues to back what they say.

Customer service is a plus. I feel Comfortable with knowing I'm Covered with Carshield. It's the best coverage for your auto service. Thanks Carshield. Keep hope alive for your clients. I have recommended Carshield to others. Thanks. This coverage is better than others that would say anything to get your money and don't tell you the about your plan. They make sure you understand your Covered part from the beginning before you.

Person helping me on the phone was very helpful. Thank you. Was very easy to understand, went over my contract and explained, and answered all my questions. Thank you also I did not have to wait on the phone too long, also glad you are open on Saturdays.

Never had to use you so don’t know. You took my money every month on time. I’ve talked to you once. Your people are great. Don’t know anything about your service. I have not had to use you. Thank you.

The representative was very friendly and quickly resolved my issue. There was an issue with my phone number and she corrected it. I needed my payment date changed to a date in March and she changed my date without it affecting my coverage.

I called to ask for information on how to file a claim. The representative was very helpful and informative when he explained what the protocol is for filing a claim. I would recommend CarShield to my friends and family. The person I spoke with was extremely helpful.

Wanted an idea of coverage and cost and was pleasantly surprised. Thank you for your quick response both on the phone and the quick response with a copy of the contract. I will discuss with my sons and get back to CarShield with my/their decision. Again, thank you for your pleasant on phone response to my inquiry. Have a pleasant day. AS I said, I will get back to you as soon as I have spoken with my sons.

I needed to know what was covered under my policy to have my town and country vehicle repaired, as well as a list of providers in my area. The representative was very helpful and knowledgeable, giving me information on all of my policies.

Very helpful and polite employees. I called to make sure the mileage stated when initially talking to the rep. was correct, the vehicle in question wasn't with me when speaking to him. Employee talked to was very knowledgeable and helpful.

I am grateful to have coverage on my car but it is disturbing to find out that CarShield wants to use used parts for repairs and not cover for new parts. In some cases used parts are not the way to go when doing repairs on cars and I had to pay for a new part to be put in my car because CarShield wanted the repair shop to use a used part that they would provide. (Not Good)

Chat person found and emailed my contract in a matter of minutes. :-) 'Conversation' with the Chat person was very pleasant. I have not yet had any contact with service providers, have not yet used this service, have been with Carshield 3+ years, I believe.

I had an absolutely wonderful customer service experience today! Frances was very friendly and helpful. She was very knowledgeable and clear and concise. She also mentioned how she was very happy at her place of employment and I think it truly shows. I felt like she really wanted to help us. I think it's great that you take care of your employees and it just makes me feel more confident and secure in your ability to provide me outstanding service.

So every repair I had done American Shield wouldn't cover it and I have the gold plan. CarShield have great employees but they only sell the plan American Shield. Another company honors the warranty So when I bought the plan they said it pretty much covers all major repairs. Oil pump went out (pretty major). Wasn't covered. Of the 5 repairs on my Mercedes not one was covered.

Very responsive and good communication and service. They gathered all necessary information and authorized repair work quickly. Communicated with the dealership service people directly so it was so easy for me. I got coverage on my other truck with Car Shield now. I would definitely recommend to others.

I tried calling yesterday to cancel my coverage, but there was a technical issue going on with your company which was unfortunate, but I did through today. Makayla was very helpful in cancelling my vehicle coverage without any issues. Thank you.

Already gave my information on earlier page so don't know why I suddenly received this form. Since my payment is taken out of my account each month, I don't understand why I should have received a late payment notice by email.

Cheap and poor customer service. They lied to me about the coverage and handled my claim very poorly and with no sense of urgency. I was constantly told the same excuse over and over again. And at the end of the day they informed the shop that they would not cover all of the repairs. And would not reimburse me for my rental either. I canceled my coverage and will not be returning or recommending this company to anyone.

I received a call that my payment had been declined. Come to find out, my information on file was incorrect. The representative was able to get my address updated without issue. He was also able to verify my payment information and process my monthly payment.

Renewed Coverage Gold Level service on my Jeep Liberty. Great Customer Service (5 Star) and great support. I have been with CarShield for several years and with the military/veterans discount it is greatly appreciated. Service includes coverage for the Engine, Trans, Cooling System, Transfer Unit, A/C, Roadside Assistance and much more.

Phenomenal customer service. And the time spent while conducting my business was very short and professional. The customer service representative was very knowledgeable and understanding. He was able to solve my issue within minutes, without a hitch. I would certainly recommend CarShield to all of my friends and relatives in the future. Thank you Car Shield for all of your excellent service that you provide for people like me that can't afford a new car.

Had my Credit card Number stolen and needed to replace it with the new card issued. It was handled quickly and efficiently by the Agent. I was pleased with the service rendered. Outstanding. I'm impressed with how easy and simple the process was. I'm glad I choose this company for my Warranty Protection.

I need my payment date change to the 28th which was done in January but not February. That when I changed the date in January it would continue for the rest of the time. I should not have to call to have it correct.

Get Service no problems. From the time I chatted with the customer service rep to sign up the service was very professional. Very quick response. Thank you CarShield and if I need further coverage again, I will call carshield.

I thought I had updated my account with my new account number, it was updated and everything is fine now. My recurring payment should not have any problem now. I have nothing else say except I had not used the service yet, but I intend to.

Took a week for Toyota to get an okay from our adjuster. Constant unanswered phone calls and emails that were not returned. Then your adjuster wanted Toyota to use after market parts which was unacceptable to me. Therefore I had to pay for factory parts in addition to my deductible. This is an unacceptable condition.

I thought there would be a discount for a second car, but it was added as a new account, and no credit for being an existing customer. This is upsetting to me, as when I started the account for my first car, I was told it would be easy and less expensive to add a second car.

Kenya gave excellent customer service which I struggle to find today. She was knowledgeable comforting, respectful and polite. She made me feel like I was number one. She is a keeper. Hard to find good customer service these days. You guys have it with Kenya.

Customer service is always nice to speak to and easy to understand and knowledgeable! I called in today to express the need to cancel my policy because I had recently sold my car for a new one. Even though she offered to provide the diamond package for my new vehicle, she took my firm no and moved on. She did assure me that my recent payment that was made on the day that I sold my car could be transferred to my husband's policy which would keep him from having to pay his next payment! So easy, so simple. No hassle. It was great having the peace of mind of being covered for everything major on a car that had no warranty. I will be back!! :) Thanks CarShield!

Haven't used your services yet, but it makes me feel safer knowing I have this protection. And I think the price is not expensive and able to afford. Can't say much more because I have not yet needed your service. Thank You.

Communication made between me and representative was regarding payment declined thru bank info, which was changed recently. It was my mistake in forgetting to pass new info on to CarShield. Representative was so very nice and helped enter the current information in our customer acct.

I tried to cancel my account and the rep talked me into giving CarShield another chance. No one in this area wants to deal with CarShield. You send 3 companies to call 1 didn't answer their phone. The second said they did business with CarShield and would not do it again.

I was surprised when I found out how long it was going to take before I found out if you were going to cover my problem. It was four days. Also, I had to pay for the parts because the place I took it didn't want you to send the parts. They cover their own parts. This was a surprise to me, so I wound up spending more for my service than you did.

Information check was done thorough with the customer representative on my account warranty with Car Shield Warranty for repairs and Car Dealership. I would definitely recommend a family member, friends, and others who are interested and in need of auto service repairs. It was worth my opportunity to select Car Shield Warranty for car warranty.

I called first to inform them {Car Shield} that the engine light was on. We took it to Walley Armor, great guy name Al worked with us. He called and ordered the parts which took 3 weeks to get. Wish we would have known that would have also gotten a car rental, any way the job was done. I paid the deductible and car shield paid the rest but they were slow in getting the money to the dealership, and when I spoke with the person on the phone they told me a check would be sent out the day the job was completed (that didn't happen it took a while). Anyway I was happy with the way it all turned out.

Why didn't they approve my A/C to be fixed. I pay 99 every month for what. Not right. Very disappointed with Car Shield. We pay so much and cover nothing. Am 73 and on a fixed income. Your monthly cost should be lower for Senior citizens.

This was the first time CarShield was used for a repair. From beginning to end everything was handled very professionally. Everyone involved was knowledgeable, and the repair was handled promptly. Overall I am very pleased with Car Shield and have recommended the company to all my friends.

Was double dipped out of my account.... They stated that they would reimbursed me on the extra charge. Advised them this the 3rd time this happened to me every time it messes up my acct... So I'm good now that they are reducing my coverage for the inconvenience that I had.

Called to check on coverage for a defective starter. Not covered, OK just was not sure. Call center answered. Call answered promptly, rep looked up my contract. Advised me that starter was not covered. Did not ask about insuring another vehicle, which was great.

We had planned to drive to a nearby store. Our 2012 Chrysler 300 is always stored inside our heated garage. When my husband went out to start it, it was completely dead..not even its interior light worked. So I called CS, and was immediately handled with great efficiency and they spoke directly to the wrecker service, who showed up in a very timely manner.

Was friendly and very helpful. Change the card and he is sending me my contract for both my cars. Been with you for many of years, and never had a problem with customers service. Also I never need your service yet but I know I will not have a problem

Just Asked A Question since I am New To Car Shield. No Emergency or Problem. I just wanted to review what steps that I need to follow should I need to my vehicle(s) to The Mechanic. My Agent was Extremely Helpful! No Action Required. Thank You!

Our address was listed in error as McKinnon, but it's actually Green River. The rep I talked to said she'd fix it and send us a new updated policy. She was very helpful and friendly and did an excellent job.

Rep took care of my problem. Instead of lecturing me, she took care of my request to cancel, as I had purchased another vehicle. She informed me that if I needed to, I could call back and reassign coverage. I told her I would be glad to do that.

The first time I needed to use for heater motor burn up you paid all but 100 dollars which was great. The second time the air cond compressor froze up breaking serpentine belt Car Shield would not pay for belt or install and would not cover all cost of New compressor which left me a bill of over 500 dollars. Car shield did not even pay half of bill. Dealer says that car shield wanted them to use rebuilt compressor which they would not. Bad experience this time. Will I stay with them????

EXCELLENT EXPERIENCE WITH CAR SHIELD. Extensive work was required. My mechanics had worked with Car Shield before and there were no problems. The repair was difficult because there are two air conditioning units (or something) in the 2012 Dodge Journey but Car Shield went the distance. Now it's not working again. Not because of Car Shield!!

Customer service representative was very helpful and polite. Gave me all the information I needed. Told me everything I needed to do and where I needed to go to get my car fix. She also stopped me from making a big mistake

They were very helpful and courteous as I had to get my truck fixed. They were with me the whole time to make sure that I was satisfied and taken care of. Clear to the time my truck was back in my hands.

I feel my coverage was misrepresented when purchasing policy. My mechanic problem was not part of coverage. I am handicapped and old and cannot afford monthly payments anymore. I probably won't be driving much longer so no protection is required.

All three of your representative were very helpful, professional and a credit to your organization. Since I and my wife are retired, we can't afford to trade vehicles due to the current inflation rates for both new and used vehicles..

I am a very satisfied customer that takes this opportunity to thank all staff in CarShield for an outstanding service you provide me. The purpose of my phone call today was to inquire a possible new contract for a Mini Cooper S.

Car Shield says on all their TV commercials that I can go to the dealership of my choice… that’s not true. I was supposed to have the Diamond Package with just a $100 deductible… So how is it I ended up paying the brunt of the cost for my repairs? Over $800 dollars…

Awesome service. Politeness was appreciated and informative for me. Was with me the whole way and answered all my questions. Told me how to be In touch and how to manage my account. Pleasant and not over talking me. So far I love this company and the personel. So informative to me and again very positive and polite.

Knowledge pleasant response with respect to the customer! Very promising and convincing approach for the future expectations! I don’t have nothing broken so far, but I‘ve been paying to a CarShield $130 a month for a peace of mind. Trusting professional help and support when I need it tomorrow!

My experience was great and will recommend Car Shield to friends and I have and the friend signed on with car shield. Overall car shield has filled my protective needs. Car shield has been put down by other companies. Would like car shield to email me with any new policy

I was transferred 3 times but the last rep was able to help me get my policy by emailing it to me. I was able to view it on my computer. Thank you so much, I feel like I can have the policy as needed now

We got Car Shield to help in our latter years. The very first time we need help they gave us and the mechanics such as time and refused to pay for the repairs. I am dropping them and will tell others. There is nothing like an unhappy customer.

Representative help reduce my payment successfully. She explained how long I have been with Carshield and checked my policy and provided a reduction in my current payments which is excellent at this day and time. All my payments have been on time and now I just asked if they can be lowered and representative was successful helping me reduce my payments

Instead of making monthly payments of $106.00, I wanted to know if I could make them every six months instead which would save me around $31.00. Car Shield was able to accommodate so I made the 6-month payment of $605.00 which brought my next payment till 17 August 2022.

Never used it yet but it's very helpful if you have to take your car to a dealership and your engine or transmission is messed up and you don't have the money and you're just able to put that $100 to get it done. That's a good deal.

Lady that helped me was very nice and helpful. She put my new credit card info in for payment. Fast and efficient. Love CarShield for my peace of mind as I have a 2008 Hyundai Elantra. Take really good care of it but you never know. Thank you CarShield!

All I can say is we'll see in the near future if Carshield has my six sincerely Mr Ken **. I would like to give you more information about carshield but now that I have them I had service done twice but did not meet their criteria to have them pay for it? I'm still trying to figure that out and so is my mechanic at the dealership! But I believe that car shield will come through when I really need them because I am permanently disabled and it's hard for me to get around without my car. I don't think car shield would want that reputation of leaving a good old boy American stuck on the side of the road with a busted vehicle and they didn't fix it! So car Shields and American company and I think they'll have my six.

Full of questions on policy I'm trying to get answers. On what is covered. Who you going to call when you a have problem with your car? When I took out policy I got no booklet. What's your phone number? Who you going to call?

Service was incredible! They covered what the contract stated and I only paid my deductible. Great customer service and reliable service. Highly recommend Car Shield. Great if you have an old vehicle that you never know what can go down at any moment!

From the first phone call to the second and last call everyone has been very knowledgeable answering all my questions. I canceled my policy with EG Assurance because Car Shield offered me better and longer coverage while saving me over $1,300.00.

Nothing was covered. Extremely disappointed and considering other options at this point. Contract should clearly state was is and is not covered - clearly. Ex. Check engine light on due to ECM. Not covered....very disappointed and questioning what IS covered. You cover B and C but because you don't cover A - consumer is screwed.

The two clerks I spoke with today were both very efficient in answering my questions and processing my payment. I’ve heard good things about your program and I find it to be affordable for the price I’m paying. Thank you very much for not using pushy methods. It was a pleasure doing business with you folks.

Just wanted to see if Car Shield could pay for my car rental, but because my car was under the warranty from Hyundai they couldn't pay for it. My hundred thousand mile warranty, but that high they don't pay for the rental. My luck!!

I called because I am thinking of purchasing another car and I will need to purchase another plan for that car. I am considering the Gold plan for it too. This representative was very informative and had very good product knowledge and was a joy to talk to.

I called asking for copy of my plan - very quick and helpful response. Rep send it out and made sure that I stayed online to ensure that the copy made it to me and that it did not go back into the spam file.

I am now having a problem with my transmission. This is my first time needing to use CarShield. I called to see what I needed to do. My representative was very helpful and answered all my questions. She asked me if there was anything else I needed and assured her that she answered all my questions.

The problem was resolved. I had a 1 day later payment and didn't want to lose coverage and customer service set me up with another due date plus gave me a very helpful incentive. CS was great and understanding of my situation.

I waited two weeks to get my car fixed cuz of being late on a payment and hard time can I get my car to the shop. They check it out, call Carshield and they won't even cover it about cover gasket but it takes someone to to know how to fix it. $378 wouldn't cover it. I'm not happy at all and I did not have the money.

Needed updated information and an updated contract sent to us. Nyra was very pleasant to speak with and very helpful was able to communicate what was needed with our current contract. I called in for my father so he asked if I could also be added to contract since I assist with all of his home paperwork.

Told I was approved. Then dealership told me I was denied. Very unhappy at this time. Kept saying the contract, the contract. I hated the whole phone calls. I think it’s false advertising the way they say it will cover all expenses.

All was great, love the sales and customer service. I have been recommended a lot of people to you guys. Always nice and professional. Always polite and kind. I do appreciate you guys a lot, and thanks for everything. Keep up the good work.

Ask when my current contract ends and I need to renew for 6 more months. I am very happy with Car Shield. They have taken good care of me and my car for quite a few years. I would recommend Car shield to all my friends.

My only problem has been having contact your admin team to prove that my service contract was activated. The first letter on 8/12/21 and another on1/28/22. My first payment was made by American Express on 8/3/21 and another payment was made the 3rd day of each month.

I received a letter that my factory warranty had expired, which was a mistake. The operator was so helpful and quickly resolve the problem. Thank you CarShield for your quick response and making me feel you appreciate me as a customer.

Call about service for my truck had Protect my car. They offered better rate to switch. I did. Transmission went out during probation. Now stuck without way to work. Must take bus now. Two hours ride from thirty minutes.

Payment problem with new credit card. Will call back in an hour after I've tried to figure what's going on with the bank card. Very nice trying to help me through this craziness. Hope this is corrected today and will not happen again. There were charges charged to my old card so I had to get a new card and there seems to be some kind of hold which I hope I can resolve today. I am now on the phone with the bank and hopefully this will end soon.

Very helpful staff members. They don't pressure or try to tell purchase this car package. - They say this is the correct one & later you'll be able to bundle this other one later. Very very helpful. I'd highly recommend this company to anyone that's interested or struggling to repair their investment their car.

I just called to renew my CarShield account. The representative he was very professional. Very good customer service. He took his time worked with me to get my account renewed. I was not calling for service on my car. Therefore I do not have a service or order number. I thanked him for calling me.

I never had to get work done; the problem was resolved. However, knowing Car Shield was just a call away, meant so much. Especially when you are worried about the cost and whether your vehicle is fixable. The customer rep at Car Shield answered all my questions, so there would be no surprises.

My experience with Carshield, I love it, I really feel protected if anything ever happened to my car, I have no worries at all about expensive car maintenance, knowing that my car going to be well taken care of.

I do what is asked of me and they do what they say. Whenever I needed them they have been there. I really appreciate the service they provide when we the people need it. Some people are nervous because people are trying to get over. But we have to trust someone. I trust CARSHIELD.

Excellence as always. The customer service representatives are always kind, courteous, knowledgeable, polite and very good listeners. I've never had a bad experience dealing with them. And whenever I have the need to contact them, my issue is immediately resolved.

Call to check and see if they covered my battery. They did not but were really helpful and pleasant to speak with. Very happy with Car Shield. They directed me to where I can get a new battery and other places near me.

I appreciated the customer services that I received from the representatives and tow services. Very professional. The CSR was very helpful and courteous in answering all my questions and addressing my concerns about my car towing and repairs. Thank you all for being there for me, in my time of needs.

Renew contract. Very helpful and courteous and professional and staff was friendly helpful and friendly. I would recommend Car Shield to all my friends and family. Very happy with the service customer service that was provided to me. A lot of companies do not give you that Professional caring the way Car Shield have provided me out of. My car is OK but anything can happen at any time and I just would like to be prepared for any type of problems that can occur especially under this extreme conditions of weather that we have. Thank you Car Shield for everything.

Carshield has the worst customer service of any company I've ever worked with. Took forever to hear back from anybody, and then got no answers. Took three and a half months get my car worked on with substandard parts put on my car. I never had any idea what was going on. Call them several times daily. Got no answers. Felt like I was talking to a politician. Nothing but double talk that meant nothing. The substandard part that was ordered in by Car Shield had my mechanic put it on. I ended up having to replace anyway 6 months later. Which took three and a half months to get here and put on the vehicle, like I said earlier customer service the worst in the industry carshield. They work on coming up with reasons not to do anything. Borderline fraud or at least very poor ethics.

Information was provided. And I was able to resolve my worries. Because I am a new customer and wasn't sure of a few things. I called my local car service place and they had other customers who have had CarShield.

I went in for a part and my repair garage told me that of all aftermarket lnsurance policies Car Shield was the worst to work with. And normally they normally wouldn't use it. However I am a repeat customer so they did it for me. After she tried to get the repair approved it was denied. She told me to call you and give you hell. I did call and the person I spoke with was so pleasant, I couldn't get angry with you. He explained in detail why the part wasn't covered. I was satisfied with his answer. I just hope l can use service on my car to make up for the cost of the policy. Thanks.

The representative for your company was extremely helpful and very knowledgeable about filing a claim for repairs on my pickup and steps needed to file a claim for repairs and possible need for a rental car. I appreciate all the assistance I was given.

I was very dissatisfied with CarShield. I would not recommend their service. I signed up with them believing their advertisements, boy was I fooled! They kept taking my money and when I needed them I was denied or "No, that's not included on your agreement, you'll have to pay for it."

Transmission went out and and my plan say no to fix because of mileage. Now I spend more money on Lyft. Not really happy. Sale rep says switch from Protect My Car for better coverage. I did. Now I a big problem with my truck. Mssing work 35 miles drive and you won't fix transmission. What plan can you advise for me to fix my issues.

I had my Chevy Tahoe covered with Carshield. I took the truck to the dealer to have a diagnostic done after I had an issue with the transmission. They opened a claim which was denied by Carshield. Carshield argued that the vehicle was fixed before the inspector arrived which was false according to the dealer. WOULD NOT RECOMMEND! I PAID $6000 OUT OF POCKET.

I'm very disappointed with CarShield. Not only with the customer service but also with the management and execution of the contract and covered service. My daughter contacted Carshield to enter a claim for repair on her 2014 Mazda and from the outset she had problems with our policy. First the reps could not find our account/policy and suggested we didn't have one but yet they find a way to withdraw the payment each month. Then after the dealership assess the car and determined that the radiator fluid overflow/expansion tank caused the problem and needed to be replaced.

Excellent response time and customer service. A pleasant experience. Fast and accurate response time. Excellent conversation with me and the station manager. Coverage was complete and a lot more than I thought it would be. I'm very happy with this service and all of the agents are friendly and helpful. I would definitely recommend Car Shield to others, friends, family, colleagues, etc.

Absolutely knowledgeable and pleasant personality making for ease conversation and very convincing. I was making comparisons between another company. We went over even some areas line by line and she was exceptional in her responses. Keep up the great work. You should be commended. Thanks again.

Car Shield was very patient, understanding, and professional when handling my policy cancellation and refund. I have had some extremely stressful cancellation and justification discussions with their very rude competition (Endur****/Auto Ass***).

My representative Cameron was so awesome. He took his time to answer all of my questions with knowledge and addressed my concerns with understanding. I truly appreciated that. Cameron is the perfect example of what a service rep should be

I had the opportunity to make a phone call to Car Shield. Fortunately for me I met probably one of the best customer service representatives a Company could have, I let her know what my situation which she was very caring and took care of the situation, let me know different opportunities that were available to me as being a car shield customer. She didn’t have to. She went above and beyond. Also it is nice to be able to talk to an actual person not a machine asking for props on the telephone. She was very knowledgeable that her company she works for, showed empathy for me for what I had to go through trying to get my car fixed through a dealership what a joke, gave me three different locations in my city where I could go to get my car fixed that accept car shield. Bottom line this customer service representative associate/employee went above and beyond and I’m taking the time to acknowledge her and her company. great job

A claim was filed on 12/20/2021 after the vehicle started smoking and no longer would crank. American Auto Shield/Car Shield asked the dealership to use a scope to take pics of inside of the engine. I asked had this ever been requested before and I was told "no" and I ask why my case was different. After Mac Haik honored the request and sent pics for claim, my claim was denied on 2/8/22 for the following reason: Engine sludge. There is NO POSSIBLE way that this was caused by me in this short time span. This was years of build up from previous owners and CAR SHIELD/American Auto Shield was looking to deny the claim for any reason with on these sub clauses (which is not mentioned as you're buying it) in the contact as a consumer there is no winning in this situation.

She was very helpful, all I wanted was cards to have with information and phone numbers to call for help if my car broke down. One for my wallet and one to go with the vehicle. She was very polite and she knew what I needed.

100% all around great service, wish all companies had staff that worked so hard to please and most of all had command of the English language [unlike some]. Speaking to employees that take time to explain matters than going back over the important information is something that most service companies overlook. Keep up the great work. The ladies that I spoke with had been well trained

I talked with rep and everything was taken care of. Very pleased with conversation. Rep was very polite and respectful, look up the question I was asking, knowledgeably reviewed and fixed the error. Very happy with my service and your representative. Thank You

5 minute conversation with the agent. She was very knowledgeable during our conversation. She was patient and knowledgeable in her response to me. It was concerning the current mileage on my vehicle. Thanks. She is a keeper. Give her a raise.

I've contacted a few places for coverage but when Car Shield contacted me, I didn't even hesitate to accept the coverage. Your representatives are professional, pleasant and knowledgeable. Reasonably affordable! Excellent choice on my part to sign on with Car Shield!!

WE ULTIMATELY DECIDED TO SELL THAT CAR, NO NEED TO KEEP IT UNDER WARRANTY. We bought both cars in 2021. The 2011 wasn’t been driven very much, so we decided to sell. Car Shield has been really good. So far we haven’t had a problem. The reps have been really helpful and understanding.

Paying for my policy in advance the agent was very kind and helpful. She was very quick to get me taken care of. She was also very polite and made sure I didn’t need help with anything else. I will recommend Car Sheild!

I had to contact Customer Service today to request a new copy of my policy. My call was answered and directed quickly to Customer Service where I was connected to Mary. She was extremely polite and professional. Answered my question, quickly accessed my policy and promised to send it to me in the next 30 seconds. The email copy of my policy was in my mailbox before I could pull it up. Thanks Mary!!

I needed copies of information about my account for my employment, which I was able to get online once I was able to get online through their help. When I call or go online I always get good service, I hope if I ever have a problem with my car I will get the the same service then..

I was very informed by SD3102 when I called after hearing your Ad on WVON radio. He set me up with this plan. He was very helpful seeking information about my needs for a plan and car repair that would require a car plan. I felt so relieved to have called at that time.

The policy we have chosen. The Silver plan. We are getting it but we have to wait until the first. We had trouble with the card we bought in order for us to activate. The prepaid card is refunding our money. But it takes time. So we are starting the policy on the first when we get paid. Thank you for your patience and please let the representative that we spoke with (Michael) that we will call on the first. Please don't call us because we will feel pressured. Michael was awesome and patient. He spent almost 2 hours on the phone with us because we were having trouble with the card... Thanks again. Jerry and Shannon

Took car to the Leadcar Chevy Dealership at 8:00 for an appointment to have the car looked at for a p/s that was not working (electrical). They diagnosed the car and told me what was wrong. In a few minutes they talked with your company and had authorization in no time. It wasn't very long and they told me I was all set, I just paid my deductible and left very happy, Yorkville New York 13495.

A partially set up order was completed and first payment was made. There was a mix-up as to when the first payment was to be drawn and that was clarified and resolved. We discussed the opinions and important points on the contract and must do issues were explained. The information to set up the APP was sent and copy of the contract explained and sent. All questions were answered to better understand. The clarifications were all resolved.

I was very pleased with the representative. He answered my questions, was a good listener and cared about me as a customer, not pushy and I'm free of any worries about my car and the coverage I now have with Carshield. Thank you Joe and thank you carshield for knowing that you're there for me. Very much appreciated. Charlene **

The representative that helped was very knowledgeable and helpful about which plan was best for me. I see your ads on TV all the time, and that was one of the factors that help me to make up my mind.. I hope I never have to use your services, But if I do, I believe you will treat me right.

I just moved from NYC to ORL, FL. The customer service agent helped me with every step I needed to do to update my contract. It was a stress-free telephone call. I wish the rest of the world was as kind and helpful as the agents at Car Shield.

I lost my bank card so I called in and explained my situatiion, and found out that I could use my checking account so I called back in and used my checking account and made payment and it went smoothly...Thanks