CarShield Reviews

She was very helpful, all I wanted was cards to have with information and phone numbers to call for help if my car broke down. One for my wallet and one to go with the vehicle. She was very polite and she knew what I needed.

100% all around great service, wish all companies had staff that worked so hard to please and most of all had command of the English language [unlike some]. Speaking to employees that take time to explain matters than going back over the important information is something that most service companies overlook. Keep up the great work. The ladies that I spoke with had been well trained

I talked with rep and everything was taken care of. Very pleased with conversation. Rep was very polite and respectful, look up the question I was asking, knowledgeably reviewed and fixed the error. Very happy with my service and your representative. Thank You

5 minute conversation with the agent. She was very knowledgeable during our conversation. She was patient and knowledgeable in her response to me. It was concerning the current mileage on my vehicle. Thanks. She is a keeper. Give her a raise.

I've contacted a few places for coverage but when Car Shield contacted me, I didn't even hesitate to accept the coverage. Your representatives are professional, pleasant and knowledgeable. Reasonably affordable! Excellent choice on my part to sign on with Car Shield!!

WE ULTIMATELY DECIDED TO SELL THAT CAR, NO NEED TO KEEP IT UNDER WARRANTY. We bought both cars in 2021. The 2011 wasn’t been driven very much, so we decided to sell. Car Shield has been really good. So far we haven’t had a problem. The reps have been really helpful and understanding.

Paying for my policy in advance the agent was very kind and helpful. She was very quick to get me taken care of. She was also very polite and made sure I didn’t need help with anything else. I will recommend Car Sheild!

I had to contact Customer Service today to request a new copy of my policy. My call was answered and directed quickly to Customer Service where I was connected to Mary. She was extremely polite and professional. Answered my question, quickly accessed my policy and promised to send it to me in the next 30 seconds. The email copy of my policy was in my mailbox before I could pull it up. Thanks Mary!!

I needed copies of information about my account for my employment, which I was able to get online once I was able to get online through their help. When I call or go online I always get good service, I hope if I ever have a problem with my car I will get the the same service then..

I was very informed by SD3102 when I called after hearing your Ad on WVON radio. He set me up with this plan. He was very helpful seeking information about my needs for a plan and car repair that would require a car plan. I felt so relieved to have called at that time.

The policy we have chosen. The Silver plan. We are getting it but we have to wait until the first. We had trouble with the card we bought in order for us to activate. The prepaid card is refunding our money. But it takes time. So we are starting the policy on the first when we get paid. Thank you for your patience and please let the representative that we spoke with (Michael) that we will call on the first. Please don't call us because we will feel pressured. Michael was awesome and patient. He spent almost 2 hours on the phone with us because we were having trouble with the card... Thanks again. Jerry and Shannon

Took car to the Leadcar Chevy Dealership at 8:00 for an appointment to have the car looked at for a p/s that was not working (electrical). They diagnosed the car and told me what was wrong. In a few minutes they talked with your company and had authorization in no time. It wasn't very long and they told me I was all set, I just paid my deductible and left very happy, Yorkville New York 13495.

A partially set up order was completed and first payment was made. There was a mix-up as to when the first payment was to be drawn and that was clarified and resolved. We discussed the opinions and important points on the contract and must do issues were explained. The information to set up the APP was sent and copy of the contract explained and sent. All questions were answered to better understand. The clarifications were all resolved.

I was very pleased with the representative. He answered my questions, was a good listener and cared about me as a customer, not pushy and I'm free of any worries about my car and the coverage I now have with Carshield. Thank you Joe and thank you carshield for knowing that you're there for me. Very much appreciated. Charlene **

The representative that helped was very knowledgeable and helpful about which plan was best for me. I see your ads on TV all the time, and that was one of the factors that help me to make up my mind.. I hope I never have to use your services, But if I do, I believe you will treat me right.

I just moved from NYC to ORL, FL. The customer service agent helped me with every step I needed to do to update my contract. It was a stress-free telephone call. I wish the rest of the world was as kind and helpful as the agents at Car Shield.

I lost my bank card so I called in and explained my situatiion, and found out that I could use my checking account so I called back in and used my checking account and made payment and it went smoothly...Thanks

When I call to cancel have a very difficult time. We'll not do business with Car Shield again. I do not like being pressure to keep a policy that I didn't want. So please do not contact me or call any informs or ways. Do not want to do business with you guys ever

This is not a review since we are new customers. It's just an observation and recommendation for even a more excellent business relation between CarShield and us the customers. The payment processing company used by CarShield promises to provide subsequent payment receipts but not the initial deposit payment made when initiated contract.

I was very satisfied with the service I received. I will recommend my friends and family to Car Shield for extended warranty service. The peace of mind I received from car shield is worth every penny.

My card had denied by my bank due to a fraud investigation. He solved the problem and secured the payment. The representative was patient and courteous, listen to my problem and walked me through the process to get it corrected. He took my payment and satisfied my troubles. I was very pleased with way he handle it

Very good service, awesome customer service skills. Very patient, understanding and knows how to help customers when in need. And explains everything to the customer the breakdown and also what type of plans they have to make everything work with the warranty

I received a letter stating I could have a reduction on the cost of what I was paying on my 2010 Ford truck. I was advised it was too old and you hung up. Do your employees who send these to everyone.

Earlier in this request I outlined the sloppy performance of your ad- barrage campaigns as well as bookkeeping not knowing North from South. The orig. sales rep, Joe was fantastic. He knows how to professionally negotiate, sell and close. Mara equally good at untangling the constant messes you make. Perhaps Mara and Joe can teach management••SOMEONE needs to. Should THIS stupidity hit at/if ever a claim, OH BOY!!

I almost left Car Shield but Josh saved the day! He listened and then he took care of my concerns one by one. I love to feel hopeful after a difficult conversation and I definitely do now. Thank you, Josh and Carshield!!

Car Shield was great with my warranty. And when I no longer had the vehicle I got a refund in less than a month! Excellent experience. I highly recommend them to anyone who needs an extended warranty. I will definitely use them in the future

All of my questions were answered. The factory radio in our jeep has malfunctioned and needs to be replaced. Service rep offered to find ASE certified shops in the area. Service rep sent email with shop information to me. Thank you

You did the right thing when re exam my claim. It was the correct thing to do. I am pleased that you took a second look for me. Once I filed a claim the first one ever and paid my premium for over 2 years you called and told me my check was in the mail. Thank You.

Very please to have the protection of Car Shield. You have excellent and real commercials which I believe. I recommended Car Shield to a new a very close friend. I look forward to the security of Car Shield behind me.

Gentleman was very knowledgeable and efficient. I am happy to know my vehicle is covered for repairs as I am retired, and a big expense is not something my budget can handle. I hope I don't need to use the insurance anytime soon but comforted to know Car Shield has my back. I heard Mark Levin talk about it so I know it is tested and approved.

Claim department is bad service,. Always have excuses for my claim, my machine already telling adjuster what is wrong my car, take me 3 months for same issue, after last week I decided cancel my insurance, I pay $ 175 a month, they don’t want do thing about, just play game with me.

Representative was very helpful and knowledgeable and very polite while assisting me with my issue. I didn’t have to wait for a extended period of time for someone to answer my call as with other agencies the wait could be extremely long.

Due to a miscalculation on my part as to when my current extended warranty (not with Car Shield) would expire, I am so appreciative of your kindness and understanding. As soon as the current warranty expires, I will be back! I would recommend this company to everyone.

My husband signed up for the service on 1/28/22 and pre-paid 6 months upfront, but when we received the contract the monthly amount due was showing as the 6 month upfront amount we just paid, and the next installment was showing as due on 2/28/22. Natalie was understanding and helpful and dogged in her pursuit of a solution. Without her help that day we may have cancelled.

I only wish to say I had wonderful customer service. I started out with one vehicle. I talked to Luke. I was in the process of buying and then changed to another one and there was no problem. The customer service Rep Jason changed everything to my new vehicle choice I made and that was that. He was so nice, Thank you very much.

I had to cancel because I bought a new car with a warranty. I will definitely recommend CarShield to others and consider purchasing down the road! The experience was pleasant when I signed up and no hassle when I had to cancel!

She was very effective in getting my new policy and very good courtesy in helping me and made sure what my policy was about and explain in very good detail. She is a very good asset to the company. I wish her well with her employment with CarShield.

I received exceptional service when signing up for CarShield. The representative made sure that I received all the discounts that were available to me. My husband and I signed up for both of our cars. Best pricing as well. I highly recommend CarShield.

I received a prompt reply with the confirmation that there will be no $50 fee if I cancel the contract. I increased the rating to 4 stars (Happy), and I hope I don't cancel.

My service was quick and painless. I wanted to re-establish my old gold plan but my vehicle mileage was over 150000. So I was informed that I qualify for the Silver plan which was better than having no warranty at all.

The young man was very helpful and concerned about my situation and was able to find a solution that was acceptable to me and CarShield. I was able to keep the Car Shield protection plan for my 2015 Chevy Equinox. Thanks, William.

My car is in the shop for a week so far and you said I couldn’t get a rental car, and paying $348. I been paying for this for over two years and when I need it, it don’t work. I had to pay for part of the wrecker pay and still now have to pay for repairs. I don’t need to waste my money and time with false advertising. You all are a joke and will let everyone know that I talk to. Thanks for nothing and taking my money.

Everyone at CarShield has always been great. I've always been happy with the outcome. I tell everyone what a great deal I got when I bought carshield. It has helped me out of a lot of times and they've always been very kind.

CarShield rep was very helpful in resolving my issue. He took the time to carefully explain all the benefits and overall cost effectiveness of those options. I sincerely appreciate his thoroughness, help and patience in resolving my issue. He is truly an asset to CarShield.

The person who I spoke to was very knowledgeable of the product he was selling and answered all of my questions with respect and accuracy. He did not once pressure me into buying the coverage but offered the policy's importance and coverage for my automobile.

The representative told me that my claim could not be covered because it was too early in the contract. But just got off the phone with another rep who informed me that the service should have been covered since it was in effect on 11/13/2021. I took the car to the dealer on Jan. 14, 2021. This should have been covered.

We contacted CarShield and received authorization within one week of contact. We are presently awaiting contact from the repair service. This process was made easier by the representatives at CarShield. I am looking forward to the completion of repairs and my vehicle being returned to me. CarShield was clear and helpful with filing a claim.

Was explained to me where I understood e-mail I had received as far as the new 2022 rates. I very satisfied with customer service way of clarification. And the rate. Still plan to keep my account with Carshield. As to hopefully get my other friends and family on board.

Compassionate customer service done upfront from a sales position by JP whom I would recommend to family and friends. I will have more to say about satisfaction if in the future I have need or use the service protection for which I am paying. It always seems odd to be asked to rate a company on over-all satisfaction prior to utilizing the service. From a sales perspective JP is someone that I felt as if I could trust whom took my situation into account and helped us both get what we needed through our transaction.

Received awesome information about the CarShield Plan and was provided Excellent Customer Service on initial call with Rick and follow-up call with Baleigh (sp). I especially appreciated knowing that I can continue to have my vehicle serviced at my local dealership. Thank You!

Your phone system was easy to navigate and then The representative was courteous and accurate in assisting me and assured me that all is in order. She took my new information and processed my payment. Thank you.

Had fraud on my card. New one I haven't got here yet so I had to do a check. Customer Service Person sorry I forget her name. She sound like she know her stuff. She did a EXCELLENT job. Thanks for the help.

Great customer service. Very informative. Killing of data at their fingertips and they presented to their customers. They handle situations immediately and the customer as myself is greatly satisfied and appreciate them especially since the Coronavirus. Ability to please their customer is how standing I was so surprised and I couldn't believe it. I'm glad I'm with this company

I requested a rebate on 1-26-2022 because I traded the car in. I received a reply on 1-27-2022 stating that I would receive a $942.30 rebate in 48 to 72 hours to my Disc card. It is now 2-2-2022 (120 hours) and no rebate has been sent to my Discover card.

A pleasant experience with Car Shield.. I received professional information and assistance from the personnel who assisted me in making a one time payment. A pleasant experience. I will recommend this service to all my friends.. Car Shield is a service that I really need for my husband Joe.

My customer service rep was great. Very informative, sincere, punctual and knowledgeable. I called with a major problem and issue and she helped resolve. Very pleased. Thank you for the clarification. I wish my or experiences with CarShield were that great.

Car in the shop for transmission trouble? I don't know what's wrong for sure but the repair shop said Transmission trouble. Hoping that CarShield will help. This is my first experience with serious trouble. I am not sure about the transmission but hoping that it can be repaired. The car jerks and sounds like it is having trouble shifting in gear. I think.

I was impressed with two of your employees. One was Connie, who took my call first. The second was Tiana. Both were professional, pleasant and most helpful. It is always a pleasure to work with such great people. Thank you!

Tiana was very courteous and helpful!! Every time that I have called the Customer Service line, I have been treated with much respect. I have not had the privilege of using the actual benefits of my plan, but I have no problem recommending CarShield to others.

Got everything I needed and wanted at a price I could afford and as a widow on a fixed income that is very important so thank you very much. Sincerely I would recommend this to everyone who needs the coverage to go to CarShield.

I had to have a drive train issue fixed and CarShield took care of my issue along with car dealer. All involved were very respectful and professional, I will recommend car shield to all my friends and family. Thank you car shield.

Dylan was very professional and thorough. Denise answered my call to provide the number of miles on the odometer and she was courteous and very polite. Ice T is the perfect spokesperson for the advertisement. Thank you. We usually traded in our cars after 3 or 4 years.

Person was very helpful canceling my CarShield account. I am selling my car. Thank you, Carl **. I can’t drive anymore. I didn’t pass my driving test. So I felt it was right to cancel my account. My kids will be taking me wherever I need to go.

The second day of our storm here in Long Island and NY. I called in the AM to see I could get someone here to help start my car and if need be have it towed to Toyota North Middle Country Rd in Middle County, LI. The response I received was very unexpected! Why? No one in your organization could give me a direct answer other than my account was not active?? I bought this contract in 8/19/19 and hadn’t had a problem. In fact! Roadside assistance also said the Same, but said he didn’t know. I then called claims authorization (Tammy) and she said, "Your acct is active"! By the time she got back to me, I spoke to a supervisor who confirmed my status was on hold but said he couldn’t tell me why?

I appreciate the way in which my call was handled. It was very professional! Thank you for the prompt response! Keep up the good work! I have heard so much about your company, so I decided to try you out! Hopefully I won't be disappointed!

Great customer service and overall knowledgeable of any questions you have about your coverage. Friendly and courteous and supportive of any issues you may have concerning your coverage. Also they take the time to answer all your questions and even will go over your policy with you

I called to cancel my account because I had realized that I had the another warranty that I paid for when I got a loan against my car through my credit union. The warranty is through Assurance and is good until 2025. Danielle, the CarShield representative made me understand why it would be beneficial for me to keep my plan with them. And then she lowered my deductible and my monthly bill...I was astonished!!! I couldn't afford not to keep it!!! Danielle turned out to be the very best representative of ANY BUSINESS that I've ever dealt with. I've been a general manager 5 times in my life and I wouldn't have ever given up an employee like her. And I will always keep CarShield as a result of her, her honesty and integrity. The added photo is of me being happy. If possible, please give it to Danielle for her records.

I'm happy having the extended warranty coverage because I feel protected. In the event I have mechanical failure I know Carshield is there to help me out. Carshield has a rental in the event the truck is in service for more than 1 day.

Totally great. The service I received was great. They helped me locate the right shop to take my car to to get it fixed. They email me some more shops to call so when I do put car in the shop I know where to take it.

They were very helpful. The lady I spoke to was very friendly, helped me with my request and was very efficient. All was taken care of in a very short time. She also took my payment for the month of February. Overall, I was very pleased.

I called to cancel. Samantha was very understanding. She tried to save from losing me as a customer, and I really appreciated that.. She left the door open for me in the near future to return. There was no hassle. She was very professional and pleasant as could be. Thank you.

Engine radiator leak, don’t know what kind of engine league radiator leak it is. At this time in auto repair. Can you assist. Thank you for your time and patience. If I were your boss I will give you a raise.

Car Shield is good to have especially when warranty is gone. I enjoy having car shield on my car. They will work with you if your payment is high. I I haven't had any problem with my car yet but when I do I know carsheild they will have my car cover.

My 1st call was with a Female Rep. I don't believe she knows what she is doing in terms of car repairs. You need personnel that know about cars. Apparently she didn't! The Rep Steven **,1-800-531-1925 ext **, informed I was covered for adapters plus a refund of my deposit amt I paid to Ettleson Hydundai Dealership that made my day. Excellent work & great customer service to their CarShield customers! Thank you! Thank you! Adrian **.

The best customer service I’d experienced, very knowledgeable, understanding and caring. The best part was the care and concern given when I needed it the most. Customer Service Rep (**) thank you for all you did, making me feel like I was the most important person. Thank you!

Well this is my first time dealing with CarShield but from the time I have talked with them it has been very pleasant and professional. I will recommend friends and family to Car Shield now and it’s very good to have and save you money YouTube. Thank you.

Spoke with a young man named Nigel when was very knowledgeable when it came to CarShield policies and customer grade levels. He explain and asked if I would give him a chance to reach out to another dept and get our matter elevated. He did and everything was very satisfactory to us and we are still Car Shield Customers. Thanks Nigel.

This company is very unaccommodating and unwilling to with their customers. I give them a minus 2 if I could. They say how helpful they are but in reality they're just trying to scam, not performing the work.

I called to cancel coverage. Layla (correct spelling?) talked me out of canceling. She is very good at customer service and knows what she's talking about. I appreciate her knowledge and good listening skills.

She was very helpful and walked me thru it. I tried to download app said I had no contract. When representative helped. The number was found and able to get app to recognize the contract number. She was very patient and polite and helped a lot.

It wasn’t good, repairman didn’t use it. Said Carshield didn’t cover my break down. Had to pay out of pocket. Waste of money and time paying for something like this and it’s not working like advertised. I hope other people don’t have the same problem. The customer service never called me or ask if my car was in the shop then I would have known if the shop was lying about using Carshield.

Rated 3 stars since I never submitted a claim but my service provider refused to use Carshield due to poor claims customer service. Stated they weren’t responding to claims submitted etc. This led to the center refusal of Carshield. Since this service center has provided great service to me over the years, I value their recommendations on warranty providers.

My experience about Car Shield is a great good. I called them that they are a very friendly and informed me about that. I learned from my friend talked about this. She was recommended me to make new one. I did so awesome. Thanks.

The vehicle was not responding well to bumps in the road. Check engine light was on. Upon taking it to my mechanic, I learned that I needed a lower front arm control bar, left and right. Also sway bar linkage, left and right, plus, I needed outer tie rod end rods, as well as a front end wheel alignment. Car Shield paid the majority of the costs, including parts and labor. Out of almost $1683 worth of work, I only had to pay $401.00! Thanks car shield!

To date, I have not had to use the service of Car Shield. It's nice to know it's there when and if I need them. I've seen the commercials and reviews, how can you go wrong with this great service. Car Shield cars go farther.

I've had Car Shield for about a year now, and the peace of mind is priceless. Luckily, I haven't need my car fixed, yet, but I have spoken with customer service ice who proved to be so polite and efficient. I expect I'll receive same service if and when I need car repaired. I rave about this company to everybody.

Nigel is a very good employee for your business and you guys are blessed to have him as an employee. He did a great job. Thank you very much. Explain every question that I asked he has a very well. I appreciate him. He know his job and if he didn't need that he won't hesitate to let you know and he'll try to find out. I appreciate him and thank you very much.

The ignition was not covered at all. I had to pay over $1200 out of pocket! Christian Automotive even called to get help and was told no. Some of this should have been covered. I called also to express my concern and was only given a $10 off monthly on my coverage for both of my vehicles. It's not enough. These are tough times and needing help with the cost of repairs I thought was going to be help with your insurance but its not! I'm not happy with the service so far and I've only been with you a couple of months.

It was a great experience and very easy to get it all worked out for coverage. I was impressed with the amount of coverage I received for the price I'm paying. The agent was very helpful, friendly and answered all my questions.

Excellent service all around. The other appears to be true to who the rep in their commercials. Only had one request to service my 2013 Mercedes’ and the experience was flawless. Have all of my vehicles covered under the Shield and feel really good about the integrity of the organization. Shared the experience with colleagues recently as well.

Thanks for your input, and service, that could've been my fault, maybe I was distracted or didn't hear what was spoken, maybe I will reconsider your service in the very near further, and please do me a favor for the ones that are not mechanically incline, so their expectation was be mislead, thanks, shalom!!!!

Great personnel, easy to understand and demonstrate the value of the product offered and how to use it to keep your vehicle in top condition. It is a product I have heard about for years and now am very happpy to have the policy. This is the 4th vehicle maintenance policy I have had and I am sure it will be like a valuable insurance policy if needed in the future god forbid I need to use it. It is about peace of mind my friends.

Cancellation I very appreciate it with your guys service and the quickness yourselves rep responded and handle the issue. Thank you very much And I would recommend you to friends and family. Thank you very much and great coverage for a vehicle

Everyone is always so helpful. When I call with questions they always answer and get me in the direction I need to go in. I recommend CarShield to anyone who need extra warranty coverage. I have been with CarShield 2 years. I hadn’t had to use my warranty but have to now and they are good to me

I called to find out more about Car Shield and made my decision to join and keep my car protected as my warranty has expired and I don't want to have to deal with a huge bill when/if something goes wrong with my car

I made inquiries regarding the charges per my contract regarding the time to change Spark Plugs, Change battery and the rotation of tires. All was explained to me and now I know and understand why I am responsible for those items. Thank you. I totally understand. Again thank you!!

My driveshaft broke and the mechanic called Carshield and they rejected the claim, told the mechanic it wasn't covered because the bearings made the driveshaft broke, but when I called, the representative told me the drive shaft was not part of the drive axle. I wanted an adjuster to come out and check the case out, they never called me back to come out.... My husband is a certified mechanic and was trying to talk to the lady. She admitted that she just reads from cards and doesn't know the parts of a car, only that the computer told her my part wasn't covered.

Larry was very helpful with my problem and then he gave me my account number and then told me that it will be alright. Also informed me that I have 125 dollars towards the tow and he was very careful about my concerns.

Thank you for your very prompt and courteous service! I will be more than glad to recommend to all that I know to give your company a try for service; due to the prompt, kind, and courteous service that I have received since I have been dealing with your company.

It was detailed and very helpful. They had great communication with me to let me know my account package as diamond that I have. Also confirmed my due date and what card would be charged and on what day.

Was wondering about my account. The lady provided all the info I needed and then some. Let me know all my questions I had. Along with letting me know if needed anything else to not to hesitate to call. I do thank you.

Overall it was a good experince. I mention what I needed and the woman I talked with got it all straighten out and everything was great. I had misread the mileage on my car when I sign up for CarShield coverage and wanted this corrected, the woman I talk with over the phone took care of everything and was pleasant to talk with. Thank You.

Hello, I am the wife of a Army veteran. My husband normally takes care of these things for me but God willing he has passed and now I have to do it which is not easy. I am 60 years old and made that very clear when I was setting up my account for CarShield. They said they couldn’t hear me and I let them know I couldn’t hear them. A lot of people are working at home due to Covid which I understand but when background noise stops someone from doing their job then it’s a issue.

I just called for information. The customer service was very professional and friendly. I have gotten great service. The company is reliable and has good standing with me. If other people want to get your service I will tell them about the good service that you did for me. Thank you!

our experiences in the past 4 years with Car Shield has been professional & friendly, getting done what we need. This was a simple fix but when our car needed repairs it was just as easy & we along with the dealer were quite satisfied. I am glad we have Car Shield to take care of business for us. We have told friend about our experience & that it is worth the monies we pay monthly for their service.

Service was nothing but outstanding. I am a brand new customer, but if the service of the contract is anything like the customer service I am sure I'll be very pleased if time comes to use it and I am already recommending your product to others.

Tiffany was very helpful and took care of my issues. It was a short and quick call and the support was there. Definitely will recommend this service to others but it just didn't financially make sense for me right now.

I was not told that I would be required to get "PERMISSION" & approval of mechanic shop before I could get my covered vehicle repaired. I also was never told in at least 3 pre-calls to Customer Svc that I would need that when I described the repair required to be done, nor that I would need a years maintenance records or a "inspector" would be required at his convenience come to shop to inspect that shop the initial work on the vehicle & the completed job. The shop doing the work initially tried to work with Car Shield but with all the requests & requirements they then changed their minds.. I do not have time to wait for all inspectors to come & go to look at vehicle.

Update Info For Mr. Byron **. Everything Done Quickly And Easy. Very Happy With All Services And Contact Infomation. Glad I Got Car Shield! Today Love My Car And CarShield Will Help Me Keep It From Now On And Into The Further.

It was a pleasure to get Car Shield back since the credit card company failed at doing their job. Congratulations. Chase Credit card failed in their mission to honor this company and shall cancel my card. Your computer system is blocking this from going through.

DO NOT USE CARSHIELD. When you need a repair, they will often require that the repair shop use a USED part. That part can be from a junkyard, and can be untested. Our CVT transmission died. Carshield only covers a USED transmission. The shop put it in, it was no good. They sent another and put it in, it was also no good. Carshield demanded we pay for the programming of the transmission because it's NOT COVERED? We owe for two dealer programming services and the transmissions were DOA. This took 4 months for all that to happen and Carshield covers 3 days of rental vehicle reimbursement. LOL! Dozens of calls to Carshield... always the same excuse... that's a parts vendor issue, but you can't speak to them. Your Account rep no longer works here. We'll look into it... Covid is why your junkyard transmission didn't work, LOL. We need pictures from the repair shop and endless hoops to jump through (the repair shop they recommended).

I really appreciate how you all handled my situation and I would recommend you to others. You answered my questions and took care of all the things I needed taken care of. Very nice and professional people. Thank you for your services.

The promo-email I replied to, the phone call from Car Shield that followed, the sign-up with the phone rep, and my call to report my actual mileage all involved reps who were friendly, informative, and professional. Real people answer the phone. "On hold" never over 2 minutes. *Offered a Parks & Rec discount.

Thank you for your kindness. I called to update my car information. A friendly person assured me that it was taken cared of. I appreciate your professionalism during our phone conversation. Much love & nice doing business with Carshield! I am looking forward to easy process for coverage.

Representative handled my request and sent a confirmation email while I was still on the phone with her. She was very pleasant, efficient and courteous. I have appreciated being able to have the assurance of having coverage for my car. Will refer others in need of this type of assurance to your company, CarShield.

Alicia, Allie and Jessica were great in helping us resolve our problems concerning our vehicle and the problems with our policy. We would recommend a friend, and/or family member anytime to get CarShield as soon as they purchase a vehicle.

I also have a 2013 Audi all road with you guys so two cars and had horrible experience both times. First time the Audi had a major oil leak to where the repair shop at Audi said if I don’t get it fixed "your engines gonna blow up". Well you guys would cover it so Audi said, "Let it blow up then they’ll cover it," which is just dumb. Second experience you fought me on replacing a motor mount that was broken. He thought the car repair place and myself on the repair to where you wind up covering a little bit of it, third experience was engine lights on on my Chrysler.

Since I have never had CarShield before I feel hesitant about how it will work when I actually have an issue with my car. It's the unknown that's scary to me. I guess because I have driven for almost 50 years and never had anything major happen I hate to pay money each month when something may not happen. But for now we will just wait and see.

Perceived Payment Issues. After speaking to Kayla all taken care of. She researched my payment history and confirmed that all payments had been made. For some reason my Quickbooks did not recognize "Mepco" but further investigation it had to be a computer glitch or maybe operator error. Probably Operator error.

I was totally pleased with the knowledge and expertise in selecting the best possible plan for me. The associate was very courteous and helpful. Would highly recommend this to anyone who is interested. It is truly a life saver and helps continue to protect my car and mindset for breakdowns…

Just had questions as to how things work when you need to make claims. The question was if you didn't use your vehicle that much do you still have to do the schedule maintenance and the answer was no. Just keep a record of oil changes and work done on your vehicle.

I wasn't sure what to expect but once my representative explained the contract in full I was totally confident in with moving forward and they let you know that if you have any questions or concerns to always call. To me that's service that you can count on.

I had to cancel my contract because my car was totaled in a accident. The gentleman who handled my call (Kenny) was awesome. He guided me thru the process, we shared stories, he made me feel valuable. It's rare to see customer service I've this. And I have been in the customer service industry since I was 16. I was sad I had to cancel my contract, but when I get another vehicle I will be coming back to CarShield based on Mr. **'s service.

My representative was a very knowledgeable person, she explained all about CarShield, took her time to explain all the features and explained and answered all questions in a very professional matter. She was very understanding to all I had to ask of her...

Was able to lower my rate by $ 10/month. I have the service a couple of times and was very pleased with the outcome. The place I took the car to was getting the repairs done and put me back on the road.

Easy to deal with customer service. Fast answering time and wonderful personality. Found them online and easy to sign up. They have great reviews. If you need a great warranty call them. Best deal in town. Knowledgeable staff. They know their stuff. Refer your friend and ask them about multi car discount.

I get great service anytime I call, from the littlest thing, to more complex requests. Even transferring my coverage from one car to another was just a simple phone call and answering a few questions. Operators are also always friendly.

Difficult to complete request because account was not up to date. GREAT CONCERN: automatic withdrawal.. Was cleared up... seems payment came in on 1/18. After 3 phone calls, waiting and bkgrd. work. My need for battery re-charging was OK'd.

Called for coverage information and make sure payment is being processed! Everything is okay and I am completely satisfied with the results of the phone conversation! Very polite customer service representative and found out the information I needed! All the engines parts and electrical areas are covered! Just not regular maintenance items!, Such as oil changes, brake pads, and mileage items worn on car! Thank you and Blessings for your day! Debra!

The rep that I spoke to the other day was nice enough to give the promotional rate that came to my mailbox on a flyer. I appreciate her doing this for me. Even though I was a recently signed customer, she still gave me the promotion discount.

I have received several letters from your office about my account not being activated. I have called your office concerning this issue and they said for me to ignore the letters but I just received another. Please confirm that my account is activated.

Have not filed a claim but whenever have contact it is always courtesy and professional, the premium is the best around and I like the convenience of my choice of shops. Not having to do the leg work also is a big plus.

A required engine tear down cost that a $3,000. A scope of an engine cost $300 - 500. When asked to do this an engine scope it was denied. Engine scope will provide all the information than a engine tear down at 5th of the cost. Would not used this company it sea that it a way to not cover fixing the engine. The tear down would cost as much or more than a new engine.

Updated on 01/24/2022: Called again today and spoke with a representative. Who stated that it was not me that they needed to speak to but the shop fixing my vehicle. I called the shop and they said they were waiting on the adjuster to call back with the ok to start on my car. This has been going on for 12 days now. See my frustration?

Customer service representative was very helpful. Resolve my request for monthly charge for coverage. I don't need anything to add for description. I also asked why company not pay for dealer parts price and pay only open market sales parts. So they explain dealer profit is higher for the same new parts selling in open market.

I called to Check and see if my tire damage on my car was covered and to update my contact information. The representative was polite, knowledgeable and helpful. All my questions were answered quickly and satisfactory. I will always use Car Shield and anticipate recommending it to all of my famiy and friends. Best Value I can see for the money

My Customer service experience with Carshield was great. They met my needs. They were helpful in getting what I want. The customer service rep did not give me any problems. I was completely satisfied. In the future, I will call Carsheild if I need any service with my new vehicle.

Excellent customer service, knowledgable and courteous.. Intelligent response to questions. Great company to work with on my car issues. Give the customer service representatives a raise. I can see why Carshield is the most trusted company for car repairs. I have my cars with Carshield..

NOT EVEN A 1/2 Star Rating. CarShield is NOT Worth it. My wife & I paid CarShield a little over $100/month (over $1,200.00 for a year)... just to be denied 3 separate times for 3 different issues on the Approval of Services we needed. I would call it a Scam, but why bother. We DO NOT recommend this company.

Well haven't had any problems with my truck. But when I have question, they help out and answer all my questions and the plan works for my truck. So it's hard for me to reply to this question. Work ok for me

Experience been very positive, I decided to sell my 2018 Chevy Colorado and at this time I'm without a vehicle, I plan to purchase a cash vehicle out of the '80s.. If I should purchase a Vehicle within your warranty parameters I will call back and ask for coverage. Thank you very much. Tommy **.

I had no issues with the car, I just called to change my credit card over to my debit card and the lady was so nice and so helpful and pleasant, that I think she deserves a nice little raise for you. Take care of the good people always.

Service. I need a legal degree to read that contract holy moly. Of course the first time we had an issue $700 down the drain bc if your contractions it not be covered under all of those sections. If I knew then what I know now I would not go with CarShield.

Was very satisfied with you C/S Rep & she was pleasant, professional & answered all of my questions. Good coverage for the price, better than the dealership offers. There is nothing more that I can say concerning the application process, the C/S rep, & the cost of the coverage.

I have always received great customer service. Their representatives are always knowledgeable and extremely helpful. I've been with CarShield for about 3+ years, and have never had a complaint. When I have needed assistance, I have always been treated well.

People were friendly knowledgeable. Price was very fair and everything was easy. I researched alot of warranty companies and CarShield was the best bang for the buck. They let you pay monthly and it allows you to have peace of mind if something goes wrong with the car and the cost of repairs today.

Customer service was friendly, knew or knowledgeable of the services for packages and was very helpful with description or details. I would recommend this company services to my friends and family. The pricing for the coverage is not expensive as I was thinking.

Mrs. Jordan is an big asset to this company, she knows her job and very easy to work with. Keep up the good work with customers. You are doing a very good job. I can tell the way she talk to people with understanding people.

My Car has held up for 9 years and running. My warranty ran up and just to be safe I went with Car Shield, After about 3 months my car started to act weird. I took it in and was told it was my transmission. Car shield wanted to take the trans apart and rebuild it and the shop didn't want to do this, so I had to take it to home and when I called around no shop was looking to do what car shield was trying to do. After calling about 10 shops one shop said they dealt with carshield but it's always a bit of a headache. After paying for another diagnostic this shop had said the same thing as my original shop and was not looking to take the transmission apart but wanting to replace it.

Called to get a copy of policy to put in vehicle. Email copy sent to be followed up by hard copy in mail. Did not receive anything when I signed up and needed to have in car if I have any problems. No additional problems or service needed at this time.

Talked to some very nice people, were real helpful. They were helping me find a location to bring my truck if I had any problems. They also answer questions that I needed to know and gave me numbers that I might need like roadside and claims also payment processing. Thank you!

Great customer service. Very knowledgeable. Very helpful. Told me all about the coverage and the great value of CarShield. Would tell all my friends and family about the great value of having this great service. The pricing and all the things you cover are the best by far, better than most warranties out there.

Updated my card information for the new year...customer was very patient and knowledgeable and quickly take care of my issue plus informed me of the options I had of different payment options to consider. Carshield is the best investment I put into to protect my vehicle from a costly breakdown.

I was upset in the delay by the investigator in not showing up as scheduled, and the delay in paying the garage consequently delaying the return of my car. I could add that I was not kept in the loop as to what was happening.

I have already written a summary of what I am dissatisfied about. And I want to get the situation rectified. I have been without my vehicle for 8 days. And I have had to pay someone for a ride to work. I do not understand the delay.

Great service and professional and knew what I was talking about my CAR and Tyme was right person for customer services and downloading my contract plan and coverage and model and year, for my car and me. Mr. **

So far I'm enjoying the the active real time status of my 2021 VW Atlas that is sent to my phone. It has on several occasions reminded me that my are doors were unlocked. Plus a reminder that my Atlas is due for a oil change.

Car has been at the dealership for two weeks and no repairs are being done. Everyone on the phone is very polite, but nothing is getting repaired. It is not the experience I was hoping for. The TV ads talk about peace of mind when you need your car repaired. That is what I was looking for, but after two weeks the car is still at the dealership waiting for repairs to be done on the A/C.

I appreciate the agent working with me on my payment method, I do know I need this even though my car is a little new, but money is super tight, so the help from Car Shied is important, everything is digital and things happen.

I had a great experience with Jennifer. She was courteous, friendly, knowledgeable and patient. I had a great experience with my questions. I would recommend Car Shield to family or anyone needing warranty ins. In fact I’m calling family members to make sure whether or not they have warranty ins.

I had to cancel my warranty service on my vehicle because I no longer possess said vehicle. When I purchase another vehicle, Car Shield will be my go to extended warranty service company because it has been there for me. Everyone I spoke to was most friendly and appreciative of me considering the company for its coverage plan.

I Needed a jump Start. They got here kind of fast, But what I didn't like is I Had to pay upfront for the Jump, and it took me all most 2 weeks to get my money back, What if I was on the road & far from home and don't have the money, then what would I do?

Customer service was Very thorough and helpful. I have used Car Shield in the past and was very satisfied with the service.. I also have friends that are still using Car Shield and are also satisfied with their continued good service.

I called to cancel. When talking to rep. She was persistent in me keeping CarShield. I was in process of buying a new car.. I have no use when buying a new car. I said my payment is automatic and wanted the payment returned. She said CarShield does not give refunds. I ask to speak to supervisor. The supervisor said they will look into it. It's been 3 months since I closed my account.

At this time I am extremely please with this company, what’s stated in my coverage and the quality of the specific rep I spoke to last. Keep in mind I have not filed a claim and will give my overall opinion when that time comes.