CarShield Reviews

Just was called to advise me of a payment that did not go through. The person was helpful and the matter was settled quickly and efficiently. When I signed up the person I that serve me was equally helpful and cover was issued promptly.

I never have a problem when I contact the company. They are very understanding about the delay in paying our bill due to Social Security not arriving until the 3rd of the month. I have confidence that they will always be there when I need them.

The agent and the rental department was all great in guiding me on the steps that I needed to take and what I should do next!!! No long phone- hold waits. Everything was explained. I would SAY QUICK AND STRAIGHT FORWARD TO THE POINT SOMEONE YOU CAN TRUST!

Today Specialist was so very helpful in assisting me with my warranty application. The first Specialist was not very accommodating to my needs for my car. She quoted a high unrealistic price for my car with very low mileage. Once I double checked her quote, I was very unhappy and ready to cancel this agreement. I'm so happy I called back and got today's specialist. Thank you for your 5 Star service!!

Excellent, have enjoyed my business with your company. Your commercials are truthful. I do intend to be with this company for life. Thank you all very much for everything. The price is good for the service. Please continue your great service.

I felt like I was family the way I was treated, the time they spent explaining the different coverage they had to offer and the benefits of each one. I'm very pleased with my representative. I highly recommend this company.

We needed more concise information about our two contracts in how they worked and especially how to continue them upon their completions. Lawrence in his friendly and professional manner efficiently guided us through the details of the Contracts requirements and benefits.

The last representative I had was very helpful; however the one I had before her was terrible and would not let me off of the call and I simply just wanted to cancel. I told her that I couldn't afford it and she kept hounded me to take a lower rate. When I asked to speak to a manager she said she was the highest of the management to speak to. She ended up hanging up on me but the last representative was very nice and cordial.

Today, I had the pleasure of speaking with Ms.** when I called to the Billing Dept to do a change-of-due-date request. Ms. ** was both very professional and very comical, and it was a blessing to speak with her and to find that great customer service is not the lost art that it sometimes seems to be these days. She processed my request successfully, even though I had to rush off of the phone to take a call from my son who's in military basic training. Great job Ms. **! Now we just need to find out how to duplicate you!

Both young ladies were very helpful. They were also very pleasant to work with. Marie also told me about the returning customer benefit if I get another car to replace this one which has been declared totaled by the insurance company following an accident.

Repair estimate sent from shop 1 week ago. Still no decision from Insurance. Adjuster did not come as promised. Rental car covered in contract, but not approved. Almost 2 weeks without a vehicle! I live alone. Need my vehicle back!

Great service! Fast and easy, They came and got the car and took it to a certified mechanic of my choice. The best thing was I didn’t have to do a thing! I really recommend CarShield! They saved me so much time!

I do know that you need to keep the upkeep of your vehicle in order for them to do their job. If you don't do that they will not fix your vehicle for you. So for them to be able to do their job you have to do your job as well.

Sean was helpful in answering my questions. Got the job done. No work was done on the car. The exchange concerned a few questions related to the payment of my monthly bill. No service has been necessary at this time.

The Team is simply Amazing. I was a bit taken back because the air rides are mechanical so I figured they should be covered as well and that is something to think about. If they were regular struts I can see that but these are electronic. Outside of that I can not complain at all.

Great customer service, the lady at the customer service phone was very helpful and took her time to explain all of my questions. I would recommend all of my friends and family to consider taking on the insurance from Car shield. It is a great peace of mind.

I was confused with misguiding information regarding my account in the US mail. So, I called CarShield to get clarification of what the notices were saying. When I called, I spoke with an Agent about my concerns. Thanks for answering my questions with accuracy and patience.

My experience with Car Shield representatives went very well as always. I love Car Shield. It’s always a pleasure. When I speak with the Car Shield representative they are very knowledgeable about the coverage and insurance and they always work out whatever issue I have. Totally pleased.

It was quick and easy and only cost us $100 as expected. I'm a man of few words so this will have to do. My wife was happy and so am I. Happy wife, happy life. The car looks great and it runs great, what more could I ask.

Kristina was soo helpful - GIVE HER A RAISE. She easily helped me navigate my situation and thoroughly explained everything to me! She made a difficult situation very easy and trouble free. Carshield is well worth the investment- especially if you have a classic car like mine!

Contact went smooth with Michael. The call only lasted 60 seconds what else can I say except that I'm very happy to transfer the information requested timely. If I have any more questions I will certainly call again and give the information needed. Thank you.

She explained all the details that I asked about when it came to my current policy and coverage on the vehicle. Very pleasant to work with! I unfortunately could not upgrade to the higher level coverage due to the cost but she investigates all details so that I could make an informed decision.

I was told that my policy was one amount. After I updated my mileage by 4000 miles my policy then increased by 100 dollars without being notified. This is unacceptable. It was a good thing I caught it before I was charged. I would not tell anyone to use your service

Very professional and great service from Darren, he assisted me at the highest and greatest ability. Account#**. Darren deserves a higher position or raise for his expertise and competent skills he posies. This has been a very good experience with his great professionalism. You picked a very good candidate for this position.

Great service! So far so good. I'm use to dealing with the warranty companies who take your money and when it's time for service they find a reason to bail out. As long as you keep maintenance records, you can prove that you take care of your car. Once that's established they will take care of you. Best warranty company I've dealt with.

We had to pay out of pocket for the rental. It was over $350 and we don't have the money to fork out like other people do. It shouldn't have matter how long the car is being repaired. Not every car falls apart like you say on the commercials. Had to put it on our credit card and this is ruining our credit thank you very much!

The operator was very helpful and was able to help me get the right coverage for my truck. They didn’t not try to oversell me with a bigger policy. Very pleased and confident with my coverage. Will be looking to get my 3rd vehicle with them when factory warranty runs out.

Tim took great care of me and explained everything in detail when I removed my old car and added an additional vehicle from home. I am highly satisfied with the customer service of Car Shield. I would highly recommend Car Shield to everyone with a vehicle. It's a no brainer.

Representative(s) were very helpful and understood exactly what I was looking for and were able to answer and help me with all my questions regarding Carshield and how it works. I didn't have the correct mileage at the time of my 1st call so had to call back after contacting my brother and he sent me the correct number since he borrowed the vehicle. 2nd customer service rep. very friendly and directed me to customer service and transferred me to them since my file was now locked and the customer service rep took care of the situation and updated my plan according to my correct mileage and I qualified for platinum protection. Great job reps of this company.

Everyone was very professional. Thanks. The customer service agent was very courteous and roadside assistance agent as well. She given me a tow in which was about an 1 hr and 30 mins for wait. I'll do it again with Car Shield.

Get list of service providers in my area and request contract book. They said they would send list of providers and transferred me to someone who would send me a contract book. Everyone was very helpful and polite. I was satisfied and grateful!

The written contract did not match the verbal agreement with the sales rep. We asked for a supervisor review the tape recordings and offer his solution. A mistake had been made in the contract which was subsequently changed to our satisfaction.

Doesn't cover anything when needed. Total scam. Total scam. Don't buy this ** ever ...Doesn't even cover wheel bearings or anything steering related. Total frikin junk. Waste of money for sure. No doubt a waste of money. If you are smart you won't even consider this junk and yes junk it is ..I have a big google following. Can't wait to post my review there.

The representative was very professional. She was patient, listen to me and then made some recommendations as to the best contract cover that was suited to my particular needs in case I needed repairs to be done on my vehicle.

When I called to get my insurance coverage the customer service person was very professional and very pleasant. The coverage I got was a good policy, and I am very pleased with it. I'm hoping that this will be a very pleasant experience.

I wanted to know if the mileage caused the CarShield to end if it got real high, but the lady helped answer that immediately. So far I have enjoyed the peace of mind this service gives me when we travel. Also I had a couple of things break and you covered them!

Car dealership cannot begin repairs on my vehicle because they are waiting for authorization from CarShield. Carshield said that I shouldn't drive the car prior to repairs. Notice was sent to Carshield on March 26. Today is March 29. How long must I wait?

The representative was efficient and helpful. She was able to transfer me to the appropriate location for my questions. I have been pleased with results from my contract so far. I needed to know how to renew my current contract and to report that my car was in the shop for checkout and repair issue.

My questions were answered immediately. Rep was understanding, professional and helpful. She seemed concerned about my concerns. Since I was told by my BMW Advisor, my oil pan had a leak, (which shows no signs) I was concerned whether it was covered and was advised it was covered but the headlight (which has moisture inside) was not. I was pleased with the responses.

THIS coverage saved me money on several occasions! I would not have an older vehicle without this coverage! The product is well worth the cost in "Peace of Mind" alone! When any of my vehicle's original manufacturers warranty expires, I will immediately seek coverage with CarShield!

resolving my issue and made me feel like she genuinely cared about my issue in a professional manner.

I called Car Shield in response to a letter that I had received telling me that I needed to activate my account. The Service Agent was able to solve the issue quickly and told me that the letter that I had received was sent out in error.

I have 2 vehicles already covered thru CarShield for more than a year. I received a letter from CarShield just 3 days ago inviting me to become a subscriber. When I talked to Annett about the letter she verified that both my vehicles were in fact are covered under CarShield.

Carshield was a good experience and the only reading I’m leaving is because I’m getting a new car from the dealership. Other than that the plan was fair and very reliable. Lela was very knowledgeable, helpful, also very polite and making sure that she takes care of my issues that I called for!

My experience was short, I got sick and had to cancel my subscription. It was very quick and easy, they canceled for me, and refunded all of the money I had paid to join the service. I would be willing to sign back up when my health is better.

I had a diagnostic done on my car to see if there was a problem as there was a check engine light on my dash. The dealership called CarShield and took care of everything. There was not a big problem with the car.

I had a good experience getting my claim approved but it took several days to get the parts to the repair shop and that was several days I had to find an alternate method of transportation to get to work.

I haven't had the opportunity to use CarShield yet to actually expound on your work but what I can say - your customer service showed concern about the things I need done and was eager to help me. It was not a long process - polite *courtesy* efficient and effective concerning my situation. I'm sure when it time to use my coverage CarShield will be ready to aid me in my endeavor. Thank you.

When Midas was to get paid Car Shield never informed must contact American Auto Shield. I had to pay $1,093.08 to get my car. Then a refund was issued to Midas 1-3-2022 and they were to give to me. They were issued a card but not valid. Had to conference call with district manager to verify information so they could send refund directly to me. It took until 3-3-2022 to get my refund. I get good service but was not informed to go direct to American Auto Shield!

Service was great. Staff is so nice. Car shield saved over 4000. Dollars on my two visits. Thank you car shield. Always there for me. I am so glad I have you and am thankful. If you need to contact me please do so. Thank you.

The customer rep. was very helpful and answer all my question and concerns. I just wanted to get full KNOWLEDGE OF WHAT COVERAGE I HAVE AND HOW IT WORKS IF MY CAR WAS TO NEED TO GO IN THE SHOP.

Quick and easy to call in and get help. They were fast to answer and worked with the dealership with no issues. Really glad I made this purchase. I drive with full peace of mind no concerns. I was never sure about CarShield but now I am on board and would not change my decision.

The young lady was a tremendous help, she informed me of my options regarding payment, I will recommend Car Shield to all my friends and inform them that Car Shield is a very good company that took my call to them and resolved the issues I had!

I called to get local businesses who work with Car Shield. Representative agreed to email me the ones who do repairs with Car Shield. My last experience I had to pay a difference between what Car Shield would pay if they used a Car Shield is part and their part.

They was very helpful and I will tell my friends about your company. Thank you very much for the help. I had no problem on the phone. It's nice to take surveys sometimes so the company would know how the customers feel.

My rep was so professional and courteous answering all of my questions and my concerns. Great customer service. I would refer my family and friends to Car Shield. I got the gold plan which I would recommended to give you peace.

Very pleased with the customer service I received from Lewis at Car Shield. He fully explained the plan I qualify for and went over the monthly cost when the car would be covered how to download the app that my vehicle needed to be worked on by an ASE-certified business.

Everything was great. I talked to 2 people and both were nice and polite with a nice personality. I had no problem at all. If you need anything else let me know, feel free to call or email me if I need to continue with this. The employee I talked with would need training or dismissed.

I had previously spoken to Marian in Customer Service and she was very pleasant and helpful. However when I spoke with a rep yesterday to just confirm CarShield had received all info needed to cover repairs on my car, I was so taken back at the rep's response I did not get her name. She stated There was no approval on file and yet I explained that I had given all of my info to the adjuster and was sure they had requested approval. The adjuster stated CarShield needed to call them (Gerber Repair in Jacksonville) and CarShield said the adjuster needed to call them. Bottom line is I am retired and on a fixed income and I am struggling as it is. I am absolutely stressed about not having a vehicle and have missed MANY important medical and various appointments. I honestly don’t know what to do from here. My account number is **.

Was very helpful with questions and going over Car Shield do and don't. I also enjoyed talking to the people in customer service that were very helping going over my contract, I would recommend Car Shield to people I know and people I don't know because CarShield stand by their word.

I greatly appreciate the protection of Carshield and would like to add another vehicles to the policy if possible. I have recommended this coverage to another friend. My other vehicle is a 2011 s550 Mercedes Benz. Vin# **. Mileage: 158453.

I had my car checked out on 03/21 at a Toyota dealership. The diagnosis was that I needed the speakers replaced. I was told to contact DAVID ** to set up an appointment. I called, left a message and never heard back from him.

Lawrence is going to mail us a card to carry. He was very helpful and there’s not much more to say! We are new members. We are old school and we want something in writing. Not just doing an online membership or cellphone membership.

I called CarShield to ask about insurance. I spoke to Nick and he is a very polite and courteous person. He explained the coverage and answered all my questions. Even though I don't drive much, I decided to get Car Shield. I think this insurance will work for me. Thank you Nick for explaining the policy to me!

Have been waiting almost 3 weeks for approval of claim. Keep getting told each time an adjuster has 24 to 48 hours, then still can’t get an answer. Ask for email updates, never get them. Then told they need to inspect the car, but won’t say when.

Your rep was pleasant and explained the answer to my question. I wish I could get that answer in writing for future use. I hope if and when I have a claim you stand behind the warranty and any conversation I had with your representatives.

The person answering my call was polite, efficient, and thorough. My question was answered immediately and could not have been better. I have always been treated with respect and will recommend CarShield to friends. Thank you for being there when I needed help and assistance.

Even though times are hard, the rep was able to identify the benefits in keeping my plan. This is an CarShield in case something bad happens to my vehicle. I would recommend them to my colleagues. Thank you. Thank you. Thank you.

I needed to replace my debit. My payment did not go through, and she helped me change and pay my bill. The cost for the service is well within my budget and I tell everyone I know about CarShield...2 of them joined.

Still waiting to hear if my repair will be cover. The person I spoke with was very professional and friendly. I would recommend CarShield to all my family and friends. Price is affordable and direct pay is great. I can not tell you about the repair because it did not happen yet. Still waiting to hear.

I called to first find out about how CarShield operated, then to set up coverage, and finally to adjust mileage on the account. Each and every time, the representative was extremely helpful, got straight to the point, and helped me accomplish what I needed to do.

Really great communication skills. If it weren't for me being unemployed, I would have definitely changed my mind and stayed with the service. I was offered a special discount and some great advice from the representative to keep me from canceling, and to be honest it was an offer I wish I could have kept if it weren't for the situation I am in now. Keyana (forgive me if I spelled it wrong) did a great job!

Signing up was easy & not rushed. I had all my questions answered and received all the information by email. I signed in to the app and loaded all the necessary information into my contacts. I saw more coverage than I had imagined and feel it was a very deal.

My contract is the diamond plan which covers steering. The part repaired was in the steering wheel and the part not why it cost me $298.00. I am not satisfied. I am quite upset. What good is your plan if is contradictive!!

I am glad I am able to have a peace of mind with purchasing an extended warranty for my SUV! I feel this is a great way to protect my car if anything does go wrong since I am a single mother to five children and do not have a huge savings built. I hope many others will take this opportunity to do the same. Thank you.

I received a email regarding a no payment received. So I called in to see why. My new card wasn’t updated to my account. The representative was very helpful, a God fearing Woman. I wish all representatives are like that.

The amount I saw was higher than I remembered. I called to inquire about it. The sales tax was added. I had forgotten about that. Everything is fine. I did not have to wait a long time to have a customer service representative help me.

The sales rep was professional and courteous while he explained what the coverage Car Shield could provide. He was patient and pleasant while I obtained the VIN and mileage of my vehicle. I am pleased with the response so far.

I spoke with Larry. He was great and very helpful and patient and answered all my questions. Thanks Larry! He was very easy to speak with and was not pushy. He knew exactly what I was needing and gave me examples of what covers under policy and what isn't. I really can't say enough about him and the ease and confident he expressed.

I was billed twice in March as there was a misunderstanding when I had to change my account number. It was rectified and I won't be billed again until May.. The representative took care of the issue and I was satisfied to allow the double payment to be applied to my April bill.

The customer service was excellent and I will recommend your service to Family and friends. You have excellent service. I think I made a wise choice choosing CarShield to service my car. Thanks Carshield.

Representative was very understanding of my reason to cancel my Carshield membership. And that I really appreciated the customer service representative patience and professionalism as I was explaining my reason and so that the cancellation could be done before the next billing period.

I was being charged twice each month on my credit card. I've sent in documents and talked to several Customer service representatives. The first one told me I didn't know what I was talking about. Andrea finally got in and figured out what was happening. Thank you!!

Called in inquiring about a repair that was needed. She was great in assistance and answered all my questions. She appears to be concerned with my questions. She spoke very loud so I could hear. Her speech was clear and mild tone. Wonderful representative.

The dealership called CarShield and was told they didn’t cover a certain part. I called CarShield and they revised their decision to include this part. Our rental car was not covered by CarShield, because you need four hours of labor on the parts covered by CarShield no matter what the total labor actually is.

Your employee was knowledgeable and very helpful AND had a good sense of humor. This was the first time I have spoken with a company like yours, so I felt nervous. But your employee was patient and helpful. I would definitely recommend Car Shield -- Thank you!

Today I called to pay off my contract and spoke to Brittany. She was very helpful and polite. She took care of my request and even contacted her manager to ensure that everything (the transaction) was processed correctly. She stated I will receive a letter by email verifying that the contact has been paid in full. Waiting for that letter as of 1534 on same date of conversation (3/22/2022). Thank you, Gale

My credit card had expired and the customer rep called to get a new credit card. Customer rep was very nice and professional and I appreciated the call so I wouldn't lose coverage. I have not had to file a claim so far but I feel good about the service I will receive when I do from the interaction I have had with the sales department and customer service rep.

I had forgotten to give them the new card information as the one they had on file had been compromised. The agent was very understanding and the problem was solved.. I am very pleased with the service thus far and everyone has been polite and understanding to an elderly lady. Thank you.

The rep was very helpful and understanding about the loss of my husband. I would love to have a card to carry in my purse with my information on it. I have another car as soon as I get all the paperwork done from my husband's passing I want covered also.

Thanks to Ms **. She's the best!! I love to see when customer service is at its best. She was so on point with everything that was needed and corrected. I was thinking worst the first go around things were not in order so she help me through it all.. AWESOME!!!

I have not had a claim. I called to cancel my services with CarShield due to financial hardship. Your representative advised that I could hold my March payment and begin again in April, which is what I needed. She was very helpful.

CarShield had the incorrect expiration date on my MC and it was resolved quickly and professionally by Brittnay. I highly recommend CarShield. They saved me thousands of dollars on a repair to my Lexus ES 350 with no hassle whatsoever.

I needed a tow, Car Shield was there every step of the way. The representative communicated clearly and gave me all the info that I needed or had requested of her. I needed to call back because my tow took over an hour (which was originally quoted to me). She notified the service provider and everyone got back to me quickly and kept me informed of others' locations etc. Thank you Car Shield for being there when the situation could easily have been more stressful..Thank you Car Shield.

I don't have any experience with Car Shield, I just call to give them my credit card update. And that was fast and easy. From what I hear about them I hope they would be as courteous for when I have a problem with my car. I have had Car Shield for 3yrs now and I'm glad I have them.

I haven’t had to use it yet. The person on the phone was very helpful. I am sure when I need help from, I will have no problem. I have friends that have this contract, and that is why I decided to get my car covered because of their coverage.

I called about my plan and adding a new plan to my contract. The issue was in regards to my ac in my vehicle still not working about being fixed twice. Another dealership was recommended to take my vehicle to.

Getting set up with CarShield was easy. Having CarShield provides me peace of mind with unforeseen car issues. I purchased the Platinum policy. I don't usually like to write surveys but will do so with this product because I believe it's going to be important to have in the future.

I experienced excellent customer service. I was not on hold long, and all of my questions were answered. I feel like we have the best coverage possible, if we ever need it! I am very happy to have this company as our secure provider for all of our auto needs. Thank you!

Two times I have needed to rely on Car Shield. The insurance policy was totally helpful in repairing my truck. Car Shield saved me close to seven thousand dollars within the first year of having coverage. I have expressed to many how pleased I am with Car Shield.

No repairs made at this time. Too soon to rate service. It did not take very long. I would say so far good service. Once something is done I will be happy to say more. Work on getting more shops to accept your company.

Stay away...They don't care about anyone. Declined my claim. Service Manager said he never had any company "hang their hats" on a claim like mine in over 20 years. Terrible. Wish I read reviews first!

My conversation with Andrew was absolutely fantastic. I really appreciated his time, attitude and care to the issues I had and trying to figure out solutions. This is the level of employee any business would be blessed to have working for them. Andrew was absolutely fantastic. Before being transferred and getting him on the phone I had an absolutely HORRIBLE experience with a rep named Auriel. Andrew, not only turned around that horrible conversation, but I hung up back in love with Car shield and signed up a new car with you guys. I have been a car shield client forever and I wish I could chose to only speak to Andrew. What a pleasure. He needs a raise or a promotion or something. Car Shield admin, whatever you do, keep this guy working for you! He is worth it!

The lady that I spoke with was very helpful and knowledgeable with my problems. She was so friendly. Thank you very much. She was so helpful with my credit card problem and is going to send me some documents, Thanks again for everything that you have done for me.

I am a new customer and I found the service team and the sales team receptive, friendly, and concerned about my needs! I would recommend this company to any customer seeking to provide protection for those unpredicted expenses that accompany car ownership.

Had service for 10 months. Experienced $2800. Bill for suspension work (not covered). Decided was not worth expense after talking to mechanic. Was told CS required too much verbiage to pay for repairs, usually offered less than estimate. All the while vehicle isn't being repaired.

Cancelled membership, it wasn't worth it. Repair that wasn't covered should of been. Cancelled by email numerous time and was told I have to call for proof and verification. I replied my email is verification of proof. That's a sign of bad customer service, what happened to the company calling the customer?

Thanks, Car Shield & ** for being so great and cooperating with me above expectations. God bless you all .. I suggest to anyone that have a vehicle with less than 150,000 miles to consider a Car Shield plan for their coverage.

Well, where to began... As a newly single parent and prices skyrocketing everywhere, vehicle repairs is something I did not want to see at any given point yet what is man made will fail so here I am facing a bill larger than my rent (nearly 3x over) and I was just into my 2nd week of starting my new career. I had not even gotten paid from my new job and was just living off of my unemployment. I was still making sure Car Shield was getting paid even though I had my doubts and I had a little one to provide for. I heard of scams before and really didn't stand in the position of becoming broke by being scammed yet again like before with different things. I sat there looking at my little one at the repair shop, N.T.B. and scared on the inside and smiling on the outside.

I am very dissatisfied with the service and with the claim, I have Powertrain Gold policy, the best policy you have, and my front crank seal and actuator switch for air conditioning, was not covered, after I called, checked, was told it would cover the parts. I am owed money.

I was told that the tow service would arrive at 1:00pm. So, I rescheduled my appointment for 1:45pm at the Honda of Ocala Dealership. The tow service didn't arrive until 1:40pm. I had to call the Dealership to let them know what was going on with my 1:45pm appointment at the Dealership.

The reps answered my question and was very professional. The was the first time I called and I am glad I have the plan with your company. I look forward to using it in the future and glad to have it available.

Having sold the car I no longer required it to be covered at my cost. I wasn't sent through a number of hoops to complete my dismissal of the service. It is a great mental service to know that my car would have been covered had I retained the vehicle.

Just need certain reduced coverage for the cost. Not happy with the claims procedure of waiting for adjuster and then deciding if the job is needed or not. Expected to have work done with no issues. Asking for reduced policy.

Went into my Dr. office for a quick minute to get instructions for my upcoming medical procedure and NOOOO!!! My car would not start. Some kind gentlemen tried to give me a jump, that's when we knew it was not the NEW Battery. Call CarShield for a tow truck...which took 2 hours. My friend came to get me and the tow truck took my 05 Nissan to the dealer. It was fixed the next afternoon. Thanks Carshield...again!

The folks who assisted me with changes made to my acct. we're great reps. Good job ladies & gentleman! Get the coverage as soon as you can!!!! Don't wait, don't hesitate!! #itpays Silver-gold-platinum and roadside to boot. Yes sir this deal ya can't beat.

Told them at time of purchase that I wanted the best plan they had because I did not want to be hassled at claim time. So I bought the best that was offered. My brother in law had also bought a plan. His motor blew up, and Carshield would not pay a penny on it. Complete denial of any responsibility. He had to pay entire cost of having his engine replaced. I called them on it, and they assured me that my engine would be paid for. They said he had an inferior plan. Then I had a claim. I had purchased the coverage on my granddaughter's vehicle, with a $100 deductible. The claim was only a $387 dollar claim, of which Carshield paid $132, and I had to pay$254.58. They gave my friends at the shop a hard time to get that much paid.

Was very patient and kind. Answered all my questions now I have information to pass along to my family members. I thank God for y’all. I pray this is not like the other things that I have bought. You find out when you have to use the service. TO GOD BE THE GLORY.

Due to Covid In New York. Money is very tight. I’m squeezing quarters till the eagle screams & CarShield staff have been simply impeccable!!! I would definitely let other people know about car shield. Thank you for all the help & understanding and keeping me covered.

My car dealer who has taken care of my car since I first bought it, has maintained it well and does not believe that there is anything this insurance could cover for me and make it worthwhile. Don't worry, I will tell others about Car Shield. Have a great day. Thanks for calling.

Signing up for a new account was a simple and pleasant experience. Your representative was never pushy, or gave me a hard sell. Everyone I dealt with from Delila to Casey and Demonte the next day made doing business with CarShield a great experience.

For 1.5 weeks I have not been successfully in initiating a repair claim. I didn't know previously I had so many hoops to jump to even start one! Between you (America Warranty) whomever, no one is speaking to repair shop and (vice versa). A simple repair is being dragged out. Why? Because I can't simply tell you what repair needs to be done.

Called roadside asst. 2/22/2022 for a tow truck, was told my Jeep did not have a policy but my Lincoln did. Called to find out if upper control arm was covered (it wasn't). I'm finding out more items that are not covered than covered.

Looking for repair shops affiliated with Car Shield. Called some shops in the past and several on the list are no longer affiliated. The help I received today to use the American Auto Shield website was much appreciated. I did find that Bob Moore Land Rover Jaguar is no longer affiliated with Car Shield. This should be updated. Lastly, how often are these list updated? It is really needed because when car owners need repairs, we want to have the most accurate information.

Exceptional customer rep. Answered all questions to my complete satisfaction. He was not dismissive of my concerns and he was able to refer me to sections in the contract that resolved any question I had regarding coverage. Requested hard cover of contract and he repeated and spelled my address to make sure there wasn't any problem with mailing contract.

You haven’t told the repair shop if you will cover it and it’s been over a week! How would you like it if it was your car? I had Tillford do work on my daughter’s car and he’s always been fair! I feel for him because you guys are dragging your feet and the car is just sitting in his shop taking up space!

I called to request a copy of the declaration of repairs for my records. The administrator answered any questions I had. Hopefully I won't need to file or request a repair no time soon. But if I do, I feel confident everything will go smoothly.

Very informative and great customer service. Took her time helping me with what my policy covered, so I would not duplicate. She explained that Roadside Service was for the mechanical issues covered by policy, unlike Roadside on your car insurance.

I called to see if my part was covered and they said yes and then when I went to pick up my vehicle found out it wasn’t. Second time that you failed me. I’m forced to keep the contract because I paid almost a whole two years and I have another three years after that.

The only thing this policy will help me with is if my engine or transmission fail. Power seats aren’t covered like your commercial says. I have spent hundreds of dollars getting things fixed on my vehicle and CarShield didn’t cover any of them.

The replacement of the console for electrical malfunction was covered but not entirely. The balking was on the labor which was standard for my area but CarShield paid only $100/hr. That should be revised by location. And though my calls were handled by very competent and professional folks, the wait time for approval for the shop held up the work. Overall a solid good experience with some improvements in order. Also the premium for me was similar if I had self-funded. As long as they are high, the premium does encourage folks to self-fund next time.

I received a letter in the mail requesting activation of account and I called to make sure my account was already activated. I was told that the letter was to be used if I wanted to cover another vehicle.

Great Customer service every time I call about a matter of concern. I am very glad I subscribed to this service. I feel that it was a very good decision to assure in my peace of mind for my vehicle protection.

Agent was very courteous and helpful getting the data entered into my accounts. She advised that the information was entered and that the accounts are active. She thanked me for contacting CarShield and asked if there was anything more she could assist me with

Took my Jeep to the local Jeep Dealership for oil change and asked them about CarShield. I was informed they do not accept due to not paying or not wanting to cover repairs. Apparently, this is not the only dealership that won't accept Carshield. So I will be canceling both my plans on vehicles.

The Carshield representative was helpful. I really appreciate it and I would recommend Carshield to anyone. I shall tell anyone that I know family friend. Your help I really appreciate it, have a great day. God bless.

The people at Carshield, are very helpful. And they explained about what is going on with my car this time. Everytime I call them about my car and my account the person I talk to is very helpful. And l would recommend them to a friend. The coverage is pretty good. The value of what I pay is ok too.

My ignition switch is out on my Ram. The mechanic called it a ignition module so Car Shield doesn’t cover modules but they cover the ignition. Since the mechanic said module I can’t get coverage. The Dodge dealership calls it a wireless ignition node. Oreilly auto parts calls it an ignition switch. So everyone has a different name for it. Regardless of the name I have to put my key in it to start the vehicle it is the ignition switch. I can’t get an adjuster to call me or the mechanic back.

I wasn't sure I would be able to stay with them. When I explained why, they found a solution for us both and it keeps my car covered. I have just recently had a break down with my vehicle. I am disabled so walking like I have the last two weeks has been killing me. They were understanding and very helpful. Kudos to Car Shield.

We took the van in for a problem. Nissan found 3 more things that needed to be fixed. It took a week for them to get the approval in CAR SHIELD. I had called Car Shield and they said that Nissan hadn't give them an estimate yet. So I was without a car for a week.

Request several times to be sent in print all that my vehicle is being covered by monthly payments!!! What more is there to say, the point of my request has been said. Can I get some help soon with my requests??? Is that plain enough???

People were great.. Almost zero wait time ... all fix perfect! Every time I call..I'm in touch with polite people that are honest .. and they take time to help! I will keep my coverage with Car Shield. Maybe add a car or two. Very impressed. Thanks again!

The representatives are very knowledgeable and helpful. They walked me through the processes with ease. I would definitely recommend Car Shield to my friends and family. It's such an awesome service to have and I'm glad to have it. The price is fair as well as the deductible though I have been fortunate not to need any major work done.

I forgot the young lady that took the call, but she was pleasant to speak with and nice. I called because I received a letter in the mail. It was stating that I have not contacted the company to have service contract activated. But I was told it just an advertisement letter. This is a waste of paper.

Contact Customer Service to get contract number to submit request for repairs. Representative was very helpful and provided information quickly. Information that was needed was given and I was able to contact repair shop to submit invoice in order to get repairs started.

The representative was great, well spoken and made sure I understood what was said. He made it clear not to hesitate to give them a call, no matter how big or small the questions was. And I’m a pleased to be a part of the CarShield family.

I received a letter, regarding my coverage. I called to confirm whether my coverage was still in effect. On a previous call, I was told to disregard the letter, (it was part of a mass mailing). And my coverage was in effect.

Called Customer Service to have a paper copy of my contract mailed to me as I could not download the computer copy. Your employee was most cooperative and said she was sending contract right away, She confirmed my name and mailing information.

The original representative I spoke with (Amanda), was AWESOME. She explained how to access my account and my account number. Then she transferred me to the correct department to start a claim. Amanda was excellent in the communication with me. She was very easy to understand, has a happy voice and provided step by step details how to self help in future, if needed can still call or chat.

Very Professional And Courteous And Helpful In Getting What I Needed Done. I didn't feel pressured. He Was Easy To Talk To. I will definitely tell my friends about Car Shield and However They navigated the process for my issue with ease and no stress.

CarShield paid for my motor mounts and transmission mounts save me over $1,100. The next time they paid for my radiator save me over $900 and then the last time they paid for my windshield washer pump save me over $350. Thank you, Carshield.

So easy to sign up for this coverage. I'm hopeful I will not have to use it. I have taken excellent care of my car from the day I brought it home. David ** was great to do business with. He put me in touch with a Protection Specialist who explained the Silver Protection Plan. Thanks to everyone who helped me.

Employee was professional and cordial. I was impressed with the level of service given by your sales department. All my questions were answered and I believe that I have made an excellent decision which will result in positive outcome. I will surely recommend this service to those who need it.

Your representative was please and professional. She quickly accomplished the purpose of my call, to cancel my policy. She enquired about my new car and told me about when I ought to get this insurance at the ideal time to get the best policy at the best rate. Again, she was very pleasant and not pushy in offering me another policy and she was appreciative about me being a long-time customer as this was the second policy I had purchased.

Kelsey in customer service was so kind and experiences when responding to my request to lower my cost while keeping my same coverage. I truly appreciated her going above and beyond. There should be more people out there with this kind of customer service experience. Thank you.

I did not use for a repair but called to ask questions about my coverage. Rep was very helpful and patient. I was very happy with the service they gave. A+++. I will recommend them to my friends. That is for sure.

Great customer service. Only thing is it's been 8 days since I called and still waiting for the reimbursement. I do understand because it takes 5 to 7 business days and it's only been 5 business days. Once I receive the funds will get better reviews.

All of my questions were answered, it was a pleasure talking with the representatives. They were courteous and provide me with the necessary information. They provided me with all the new contract number and customer identification and warranty information for stating the contract.

I am struggling to get a simple repair claim started on vehicle. Time is ticking.... Did not know how painful the process is to initiate a claim. I am already aware of work that needs to be done. I have a receipt with recommendation parts and labor but now I need the repair facility to take a moment to call in to get the ball started. Meanwhile vehicle still remains unfixed.

Car Shield is a rip off. They are no good. I needed my car fixed and Car Shield did not help because of the components. My engine light was on McDermott that needed fixing and I didn’t get no assistance from Car Shield.

Haven't used CarShield yet, thank you Lord. The people I haven't spoken to have been very nice and helpful. I know in the future if my car breaks down car shield will be there to help. Those extra warranties are very expensive, but car shield helps with that. Thanks again for being there to help people if there is trouble with their vehicle. Sincerely, Jessie **.

I think I was treated well. Not much to say. You were not able to help me to get my car fix. You did not have all the information that you needed. Precision Engine Inc told me the motor was no good. Told you just timing change. Also Mark ** was to have called me. I would have told him what I was told. I tried to thank contact him. No go.

Excellent customer service, but have experienced a lot of negative feedback from dealerships and mechanics who state that your payment process is too slow and the parts cannot be ordered by the mechanic or dealerships. It was frustrating to find out after having my vehicle all day that the dealership would not accept the Car Shield coverage.

Change my mileage. Customer service was very helpful with helping me lower my rate down updating my account and sending me a new email for my new contract. Not sure what else you want me to say where I’m grateful the customer service is there to help me. Thank you.

She was a great help with helping me. Gave wrong mileage last night when, I started the plan, and she help fix it. So thank you very much. Stan ** Your plan was the best for money and coverage and help.

Received 2 800#s to call. None worked. Kept hanging up on me. Couldn't press any buttons. Girl in GS helped after I found another 800 # that actually answered. I was going to cancel membership after only 2 days because I thought it was fraud.

I received Car Shield back in 2018. Person who sold me the policy told me and sold me on that it is the best vehicle warranty on the market next to no one. He (Mike) told me about all the different plans and guided me towards the Platinum plan. Mike told me there pretty much isn’t anything the Platinum Plan wouldn’t cover. "Virtually everything is covered under this plan," he stated to me and my wife. I don’t know everything about vehicles but he continued to tell me about all of the parts it would cover. Pretty much it sounded like everything on the vehicle was covered and he also stated that to my wife and I. He then told us the best way to take advantage of the deductible was to take it to the shop when there is multiple things wrong with the vehicle so I can get it covered under one deductible. The deductible was $100 for myself and it would cover all the diagnostic and repairs of the vehicle for $100.

Very smoothly. I had to cancel my account due to financial needs and no one put undue stress or questions on me to achieve that goal. Thank you for being so understanding and allowing me to cancel the account. Please pray that no war will start.

Very helpful with new policy. Car warranty expired. New policy very helpful. Old policy no longer helpful. Now that we have coverage it really takes a great load off my family. Now that we have coverage, that’s one less thing for us to worry about. Thanks in advance.

Exceptional customer service provided by Rodney, He answered all my questions and concerns regarding the call I made today about my car. Very patient, professional, knowledgeable, courteous. He offered solutions and and was able to address my concern about my coverage why I called in today.

I had to drop a vehicle and add another to the policy. Carshield allowed me to do so and pay the difference of what the policy increased to. The rep was very knowledgeable and helped me really well. Thanks CarShield.

Very professional. Take care of it in the greatest manner. All questions were answered. Very satisfied. I am now satisfied do business with your Carshield. Will recommend to the guys at work. Will recommend two family members. Very satisfied. Rated top 10. Have a pleasure doing business with CarShield.

Sign up if you want but be aware about all they will pay out for is engine or transmission dropping out of your car. Put your money in the bank for future repairs. Every repair shop I speak with says they are horrible and if covered takes forever to process.

I cannot ask for a better company for my car service. Reason being. I've lost one of my two jobs and so I couldn't continue paying for CarShield. So I called in to canceled my claim. But will not let me.