CarShield Reviews

I was hoping coverage would be a lot better. 70.00 a month and your company only pays very little. I thought after looking at the commercials Car Shield would pay more, I have had different issues with very little results and the dealership won't take Car Shield. Now I have to go to shops that will take it.

Customer service was exceptional, handled in very professional manner. Person I spoke to quickly and clearly answered all of my questions. Got good feedback for follow-up if needed. Thank you for the great work and speaking to the personnel.

My grandson bought a GMC Sierra and it ended up having to have the transmission replaced. Car Shield took care of a lot of the cost and he paid a fraction of the bill. It ended up having other issues and Car Shield was right there and covered the job! I would encourage anyone who purchases a used vehicle to cover themselves with Car Shield!!

Over a week ago my car cut off. Had to towed. Still waiting for car. To be fix. I guess after the holidays. I feel like it will be taken care of. Needing a rental car. Have to pay someone to take me back and forth to work.

Check entered into my bank late. Called in to make payment to keep my account active and in good standing. I like the service and did not want it to lapse. The representative I spoke with was very helpful and was able to make the process easy and she was very empathetic.

HAPPY. I am so satisfied with the experience that I had filing for my insurance for my car. Yes I recommended my family and friend. I have no worries about my car I found a reasonable and affordable insurance for it.

There's no order number but the issue was that an additional $69.99 was withdrawn from my checking account accidentally, I was told by a young lady who works with the company. I rate it as is because of the error.

Received two phone messages to call Car Shield about my coverage. When called each to speak about my coverage no one could figure out why I was called. Makes me wonder what is going on? Would like to know if anything is needing to be discussed or changed. Thanks, JD

Keep up the good work because you guys are great and doing a good job so far. Keep doing what you are doing because I have no problem at all. Not yet. So with that being said just keep it up. That what make me happy.

Auto is at a repair shop waiting for adjuster to propose solutions. I've been waiting for several weeks. NEED to get car repaired! Really causing major inconvenience for my family. The reason I chose CarShield was because of the TV ads. Please expedite so we can get our lives back to normal.

Very helpful and courteous and helpful. Gave me information and told me that he would take care of matter in an expert way. My situation was taken care of in an immediate way. He updated my account with the correct information in a very efficient way.

When I asked some general questions the customer service representative was very knowledgeable and answered my questions immediately. I highly recommend CarShield because they do pay out when you have a problem with your car. I'm grateful that I feel at peace knowing that I am covered for many repairs. CarShield is there for me and I know it and I feel really good about that.

My experience with Car Shield was very helpful. I just added up the payments over time and came up with the conclusion that the payments would pay for the repairs. Samantha was very helpful in processing my cancellation. My experience with Car Shield was great. I have referred you to my friends.

I retired a couple of years ago and decided I wouldn't buy another car for awhile. I have a Grand Cherokee Jeep that has served me well. Saw all the commercials about how wonderful CarShield is. No problems until October of this year. Problem with air condition, I have the Gold plan and felt I was in good shape, WRONG. First, the Jeep dealership where I get all my routine maintenance done does not take Carshield? I called Carshield and got a list of shops in my area. Everyone I tried had a problem with the amount of money Carshield was going to pay. Biggest problem carshield wanted to ship the part to be used, no shop in my area would accept shipped in parts.

Great service with the company and the benefits are perfect. I would recommend the service to all of my friends and family members who warranty has expired on their vehicle's because you could be paying a lot of money for repairs if you don't have CarShield. Do please invest your money where someone will help you take care of your needs.

I have nothing to say. I was only inquiring about a question I had. The agent that helped me was very knowledgeable and a pleasure to speak to. I have not had to file a claim as of yet but I am more than confident there will be no problem. If that time ever comes. Thank you.

I called CarShield when my car broke down to get a tow truck. The representative was very thorough and friendly. I will recommend CarShield to everyone. It is well worth the money I pay every month to CarShield. They have always been very respectful when speaking with me.

Dell was very helpful and knowledgeable when I called to cancel my contract. I didn't understand initially, that the coverage was for breakdowns only, so after reading the contract booklet twice, I was alarmed when I realized it doesn't cover regular service. I explained to Dell that I generally try to be proactive with my vehicle maintenance, so had decided to cancel the contract and just put the same money aside myself for any repairs I might need in the future. Dell helped me to appreciate the value of breakdown coverage, so I kept my contract in force.

Took GMC to local GMC Dealer for front end noise. Dealer found issue with power steering pump and hoses. Also found pinion seal leak and pan gasket leak. GMC Sevice called Car Shied for repair authorization. Authorization given repairs Made. Car Shield called me to advise of authorization and asked if there was anything else they could do. Pleasant doing business with Car Shield.

I purchased my Powertrain Gold Warranty from CarShield in October, 2020. My head gasket is blown and several other major components to the engine is not operating at 100% on my engine. CarShield denied my claim and left me stuck with approximately $8,000 in repairs too handle out of my pocket. Please do not purchase a warranty from them. They are a complete scam and they play games with the contract and come up with nonvalid reasons as to why they deny the claim. I would not recommend or trust them ever again. The auto repair shop where I took my 2015 Jeep Wrangler, provided CarShield with a detailed report and they still denied my claim & has not even came out too see or inspect my vehicle. They do not stand by warranty and are false advertising to be one of the best car warranty companies around. They are awful.

Good. Informative and helpful regarding my choice for product and price availability for a future warranty. I have been with Car Shield for 4 years and needed to look ahead for replacing a warranty in 5,000 miles. I look forward to renewing with Car Shield on their new month to month contract plan.

Due to my past issues with my 2003 Mustang, my repairs were minor that it is not covered under my contract. Therefore, I was willing to cancel my contract and just pay out of pocket, since I am already doing that. My payment of 129.00 will be used by me since I am already paying that amount.

I subscribe monthly to your consumer affairs magazine and try to read and keep up to date on products, and I have relied heavily on your ratings until now. I cannot believe consumer affairs gave these RIP-OFF car warranties good ratings, or let these fake reviews fool people. The FINE print in all these car warranties is where they get you. You have a repair that is going to cost thousand dollars or more, they (all of them) will try to haggle every way in the book to get out of paying for it, is that what the customer wants to deal with, not me. I learned my lesson.

The process between Firestone and CarShield was flawless! Marquis of Firestone handled everything! I could not be more happier. I will continue to help my vehicle covered by CarShield and maintenance by Firestone. Both CarShield and Firestone stayed in contact with me the whole entire time to let me know where the process was. I can't say enough about CarShield and Firestone. If you have an older vehicle with over a hundred thousand miles on it it is time for parts to malfunction and to have CarShield and a reputable shop to handle your car needs the process goes much much smoother and easy.

Customer service was fantastic. So helpful, pleasant, and professional. The car warranty plan was explained and sent to me via e-mail within minutes. They valued me as a customer and awarded me with a reduction in my monthly costs.

Back up camera not working properly, Gas release in vehicle not functioning properly. Joined in June at a cost of $143.00 per month. Went to get things fixed in Oct. Told items weren't covered. Nothing but a rip off. Your customer service reps should learn how to tell the TRUTH and not rip off senior citizens.

Good Experience. I had no problems with working with CarShield. I would recommend it to my friends. The staff is knowledgeable and listens to what I am saying and asking and gives back good information that can be understood by a lay person.

Both representatives were very helpful and very pleasant with whom to work. They each were most willing to assist me in my quest and handled my case in a most professional manner. I am most pleased to have worked with these representatives of your company and wish that all companies could have representatives as pleasant to work with as they were. Bravo Zulu (high praise in US Navy terminology).

I called Car Shield to see if I'm eligible for any Car Shield benefits yet as of 12/29/2022. I was advised that I'm not eligible until 01/03/2023. So I'm responsible for any repairs made to my vehicle until this date.

Victoria worked very hard to help me in trying to cover a problem with a truck to cover fuel issues. I had to increase the coverage to ensure future coverage at no cost to me. I am retired and in a fixed income. She really helped. Thank you. Victoria has a fantastic skill with her ability to talk to the client.

My first time putting in a claim with CarShield and it was a terrible experience. Customer service just told me the work that needed to be done on vehicle would be cover, she did not go over any instructions, like what the process or who do I call if I have any questions. Then when I took my vehicle to my car dealership, I had to wait several hours because of the lack of communication and challenges the car dealership had getting a hold of a CarShield representative and the process of taking picture. The whole experience was unbelievably BAD. Then after waiting four hours, I find out CarShield was only paying five hundred dollars of my $1.400.00 bill. It would not have been bad if someone would have gone over the process so I could be prepared.

Great service & very helpful. Quick to help & keep me updated. Got right to the point of what was needed. Addressed my concern very promptly. Was able to clear the matter up. Got what I needed completed. Had warranty for several years & it is a life saver. Recommend to friends.

I called because I never received a copy of my policy. And the customer service rep that I spoke to was very polite and professional. She gave me my policy number. And she's also going to email me my policy and send it via mail service.

I received 2 notices with 2 different 800#s and 2 different customer numbers about renewing my contract which I already had a couple months ago. The CSR advised me that was a marketing concept that I shouldn't have received. I understand that departments sometimes can cross over and Your representative was very courteous and relieved me of any questions or fears.

We have not been able to get our car into the shop yet. We will be making an appointment shortly. This will be the first time to use your services and we're sure all will go fine. If we run into any problem we will be sure to give you a call to help us out. Thanking you in advance for your help.

It's pretty hard to get people on the phone these days, let alone professional, friendly, and helpful. Thanks for not making me wait all day and getting this done quickly, efficiently, and without a lot of headaches. I hope I don't need to use your services, but it is nice to know that they are out there waiting to protect our vehicle.

Charge the battery and check the battery cables and test the battery. The tech was very nice and did a great job. Will call you again. There is nothing left to said about the service, it was timely and great.

It’s going on 2 weeks and no CarShield rep has came to address or evaluate the problem. CarShield has no problem taking money out my account every month on time though. I’m ready to cancel my account. I feel that all I’ve have done is wasted my money and time.

We were very satisfied with our experience as a CarShield customer. If we had another high-mileage vehicle in the future, we would not hesitate to contact this company for a contract again. Their service was most satisfactory and their assistance with claims was prompt.

Starter went out on truck. Could not move truck or start. Great service by all. Had to have truck towed to dealer for repairs. They call CarShield and took care of all the paper work, this was a blessing as I had to be at work, They also provided me with a free loaner car until my truck was completed.

Thank you CarShield for getting my car back on the road. I really appreciate that because my car was down and car Shield got it back up and running. Thank you again carshield. They fix my problem real good. Thank you again car Shield.

Carshield did not pay the claim even though they sent a CS mech representative out and told my ACS mechanic to do the work. 6 month of calls and still nothing. I have called Nicole in CUSTOMER SERVICE and she said the rep from AmericanAuto will call within 48 hours (19 Dec 22). Still nothing. American auto pays the claims for Carshield.

My check was late this month but called CarShield and they processed my payment on the phone thus allowing my Policy to remain current/active. Note... tried to make a payment on Web but "error occurred contact support" when attempting to obtain a VERIFICATION Code.

I called to see if they do brakes. They do not do brakes. Customer service was real helpful about what they do. I did not have any service done. I just wanted a question answer and customer service answer the question. They were real helpful. Thank you.

Dealer stated adjuster would not fix moon roof. I requested for adjuster to contact me with the reason. The car has never been in an accident or damaged. I bought the best coverage you offer. I asked about electronics and moon roof specifically. You did approve electronic claim but not moon roof claim. I want an explanation other than not covered!!

Great experience. Great customer service agent. Very negotiable and smart. She cares about company and understands quality and satisfaction to customer like me. I truly enjoyed the experience with this agent. Very comfortable to deal with. Look forward to doing business with as soon as I get a great rate.

My experience was great. She helped me so much that I would tell everyone that she was awesome. I also want to say I am pleased with the coverage for my vehicle for the money. I have already told many of my friends about this company.

I called to see if my motor mounts were covered in my plan. Which they are. So I made an appointment to get the work done. And I'll get back to you after the work is done. I feel a big sense of relief having CarShield.

No consistency in auto bill, and the representative continue to call even when payment is made. My financial institution will only draft on the date I specified, and not before that date. CarShield should monitor these types of things more carefully.

They were upfront and honest. Explained and or answered all my concerns. Would recommend to everyone whom needs coverage for the home and vehicles. I am very content with the customer service representatives, they treated me as a human not a robot.

My experience was great from getting towed to having my truck fixed it was great one call and towing was scheduled and it arrived on time and I was informed that the repair was paid with no problem. Then I was called to see if everything was okay!!!

I lost a tire and didn't have a spare, I was stuck and stranded. The conversation and scheduling was such an easy and fast experience. I am very glad that it was at no charge. The smooth service was much appreciated in the hectic moment. Thank you for the expert way of conducting business. We will continue patronage.

I love how I get my questions and concerns answered quickly. No long wait times or tons of transferring. Thank you to the very helpful staff! I just wish they offered more coverage because my last repair wasn't covered at all!

Was getting very concerned. The last two payments I've tried to make never even got put into the system. So November and December's payment look like they were late. Finally got a hold of someone and they actually put them through then I turned around and called the bank to make sure that they were went through. Hope this does not happen again. Was very stressful.

Very good service and she gave us all the information we need to get started. I will recommend CarShield to my family and friends and the cost is within our budget and helps us a lot on our monthly bills which now with the cost of living going up. It's nice to know we are covered.

I had a broken ice maker and you guys couldn't find anyone who took home warranties, and you did a pay out and took care of all of out-of-pocket expense I had, worry free. Thank you. I do and will keep recommending both of your services to my friends and family and people I meet on the street and co-workers.

Representative was very respectful. Very quick to put up my account information and giving me proper information to help my needs. Inform me of proper procedures for having my car looked at so that if then I can make a claim.

Very impressive with service overall. A very satisfied customer looking forward to working with y'all for years to come. This all started with a friend by the name of John ** who recommended me to y'all back in 2020 which I was skeptical but he always said y'all handled everything professionally.

All is well. I liked the service the representations were always professional. I will immediately call CarShield should I need your service again in the future. I would recommend CarShield to others that might need extra coverage for their vehicle.

Transfer case and differential problems diagnosed by dealership late during the week of December 5th. The service advisor waited on hold for more than 30 minutes on Monday, 12/12/22. Finally was able to reach someone in Car Shield customer service & initiate the claim later ensuring that week. Documents were requested by the adjuster and I submitted those documents on 12/16/22 and again on 12/19//22 after they were “lost.” Now it has been 2 weeks since the dealer tried initiating the claim and there still has been no tangible progress. I have been without my vehicle for THREE (3) weeks now!!! I'm very frustrated and disappointed so far, but am hoping that this experience will have a good ending with my vehicle being repaired so that my final review can be positive.

Warranty came out less expensive than at dealership with better coverage. As a business owner that loves to save every penny and wants more for less in these hard times I highly recommend this company. But as we all know it all starts with great customer service and this company has it. Thank you CarShield for helping Americans

My bank card has been compromised so I was issued a new one. Customer service representative took care of updating my payment source. I was able to update my information and make my current payment to keep me current. I appreciate the very courteous and prompt service.

I called to get a quote, they started at 139 per month and dropped to 99 per month for their Gold coverage. I was interested, but the high pressure made me get cold feet. I am shopping for a car warranty and might go with this CarShield, but the pressure to sign immediately really turned me off. Also, I have no way of calling back and getting the same salesman whose name was Brett, if I did want to purchase it.

I recently purchased Car Shield and so far I have had a great experience with them. They are very professional and answers all of my questions appropriately. I have had to use my coverage twice and I am totally satisfied!

Good and helpful. The agent was very helpful and helped me get the correct information to him. They are on top of things and have everything up to date. I don't mind doing business with these people, very polite and helpful.

Customer service agent was amazing. She was genuinely concerned about what happened to me and was just super amazing! She was the second person that I spoke with and both agents were very helpful and showed concern for my issue. I would definitely recommend CarShield based on my experience with customer service.

Questions of how to use warranty if needed because check engine light came on. Representative was very informative with process. Directions were easily followed. Waiting on appointment with dealership on 12/20/2022. Was asked to contact company again once car was brought into dealership for the check of my vehicle status.

I was very surprised about how low CarShield was per month. It looks like my truck is covered from Day One even though I have a few minor issues. I'm looking forward to my next checkup with Tower Ford in Coos Bay, Oregon.

I liked working with Car Shield. There was a bit of confusion in the beginning and the women agents got it taken of quickly. This was my first time having to use the Car Shield policy I have and I am so grateful that I have it. The company does as it advertises.

After speaking with a representative from CarShield I was relieved. I was considering canceling because of misinformation and am glad I didn't. I am now saving more thanks to her I'm sure I made the right decision. I have yet to try the service you provide and hope I don't need it at all. If in any case I ever do, I'm sure all my needs will be met professionally and with straight forward answers. Thank you and I have a great day.

My experience with CarShield has been extremely great I would recommend them for anybody.. They answered all my questions explained the policy to me let me know exactly what was entitled inside my policy... If you haven't already joined the team I would recommend you do..

It was the first time I called. I did not wait for a representative on the phone for a long time. I had one immediately. She answered all my questions and gave me the information I needed. The call took about 5 to 7 minutes.

When CarShield is not accepted at a prominent car dealership in Houston TX. Then everyone needs to stay away from Car Shield, and/or cancel their policy and go somewhere else. The car dealership service dept. said that they would not accept Car Shield, or anything with "Shield" in its name, because Car Shield does not pay their claims. Do not buy Car Shield, it is a waste of money and a false sense of security!

Still working out the problem with Car Shield and claims dept. I'm still waiting on check for rental car and my deductible was NOT 100.00 dollars like I was told. It cost me almost 2000.00 on each one of my vehicles.

I was in a store when I received a call from CARSHIELD. The representative gave me plenty of time to discuss my needs. The questions were straightforward and he was able to deflect each doubt that I had. I would certainly discuss my experience with other family members.

None. I have not use this yet and hopeful l don't. I have nothing else to say at this moment. I just joined this. The representatives were great to talk to and they were a great help. l have no more to say until l need them.

I was seeking information on logging into Mepco, as the login credentials given to me did not work. It has been resolved to my satisfaction. Everyone I talked to at CarShield and Mepco were very friendly, helpful, and professional. I am now able to use the Mepco website.

Had a question on last payment. The agent told me my last payment was taken on 11/14/2022. The agent was very helpful to let me know that I was all paid up. I have not had to use Car Shield as of yet for any repairs on my truck.

Why did I have to pay for towing? I thought Car Shield would pay for that! I Pay monthly! Now I have to pay for towing on top of that! I will probably cancel this if this is how it works. Not a great deal!

It was a very good phone call. It was easy to give my information and my my overall feeling was positive. The customer service person was truly professional and courteous. All my contacts with CarShield have been excellent and I am glad I decided to go with CarShield for my repairs if my car breaks down.

Very helpful. Transferred coverage from a traded vehicle to a new, used, vehicle. Updated both contracts and saved a little money. Updated address and phone numbers, verified contract numbers on/for both contracts. Thank you Car Shield!

Price is excellent! Especially since our corrupt lying president Biden has created & caused inflation INTENTIONALLY. My truck payment is $700 a month so under $100 for complete coverage is a blessing and unheard of! I've had other warranties and this is as good if not better than the one you get when you buy a new vehicle and only a $100 dollar deductible!

I had been with Carshield for over 5 years, and I would NEVER EVER recommend this company to anyone. I had 4 friends who were looking to sign up and I immediately directed them to another vendor. Car Shield is a FRAUDULENT company who covers "NOTHING" when the time comes for coverage. I have posted on my Facebook page and on social media to all of my 61,000 followers to never trust or open a policy with you guys !! 0 stars from me, and my friends value my opinion on ALL issues! YOU ARE CROOKS!

Very good to have CarShield. They are there for you no matter what and I have it. This is my second one that I have gotten from carshield and yes it is beautiful to have it. You don't know when your car going to act up so yeah I wouldn't be without it so go get it if you don't have it. You won't be sorry. You'll be in peace with the prices are today. You'll will thank me and carshield. All you do pay the deductible on the contract and that's it.

Kayle provided EXCELLENT customer service. I am recently laid off from my job and Kayle was very kind and understanding about my situation and was able to get my premium reduced to a more affordable rate for both vehicles. My husband and I are both looking forward to becoming a part of the CarShield family.

Apparently there was a miscommunication regarding a covered repair of Automatic Transmission Cooler hydraulic lines. I spoke with a representative last night and both of us concluded that as a necessary part of the Automatic Transmission (not "rubber lines" which are not covered), these are covered by our policy. Please call Beth at the facility (309) 936-7875 to clarify. Thank you

My car was regarding my warranty coverage and the availability of any recommended repair shops. Was explained to that any ASE-certified shop was recommended and if they were willing to work with AAS. Rep was knowledgeable about the contract and coverage.

Just wanted to know what to do 'cause my engine light came on. Needed to know where to take vehicle for check on engine. Also called to see how to file the claim. Customer service was awesome with the questions I asked.

When looking into doing business with Carshield I experienced nothing but superb info to assist me with making an intelligent decision to do business with them. Their customer service representative was personable and very helpful. Their pricing structure was icing on the cake.

CarShield was as good as their word. The customer service was efficient and always friendly and courteous. I just wish I could say the same for the Firestone Store and their customer service and management. Thankfully, it looks like CarShield may have finally gotten them straightened out.

The couple of times I used this service, I had to also pay the taxes (Your commercial says that you pay the taxes. Awesome). My light came on. It was $150.00 with a $100 deductible, so why turn it in. Your commercial says that car rental is included. You don’t say that the customer has to pay for the towing first & go through you to get reimbursed. I keep this because I wouldn’t be able to pay for any repairs. I can hardly afford the monthly payments.

I just wanted to say the customer service specialist was very knowledgeable as she gave me alternatives since I was canceling one of my cars because I bought a new one. I definitely would come back and recommended Car Shield to others.

Worst adjuster ever no way half not covered. Will tell everyone how horrible everything was. 124.00 a month should cover what was wrong with car. Tired of being crapped on. You need to cover the complete fuel system.

I just filled out a survey, look me up and see the treatment I’ve been receiving. Not good customer service. It has nothing to do with fixing my car. I have been trying to get my double payment given back to me for several weeks now. I do not like the attitude of your so-called customer service reps

My policy with you has been a real blessing. When the engine went out you paid to install another one and saved me nearly $5500 dollars. You helped me understand the repair garage's progress and responsibility and kept me in the loop. Thank you

Had Carshield Over 2yrs, My check engine light came on. I tried all the Auto Dealer of my choice according to what Car Shield stated in commercial, all car dealers in Tucson Arizona would not deal with Car Shield because of reimbursement problems, I think I was misled and lied to and I would like all my money back since I was not able to use it at all to my satisfaction!

I’ve been using CarShield for YEARS. They never disappoint when it comes to quality service. I’ve used CarShield for all my vehicles and when it comes to getting the high costing service repairs done on your vehicle without paying thousands of dollars out of pocket in repairs, CarShield is the way to go!

I am seeking service for my 2019 Lincoln. The car in at the shop for repair. I was happy with the service I received from the CarShield representative. So far, I am pleased with the service I am receiving.

I was initially disappointed 1 of my vehicle issues could not be repaired by my CarShield policy...but overall I was very happy and grateful. The one issue was deemed to be preexisting I was told. Thank goodness for CarShield!

My bank account changed so I had to change my payment information. This was done by updating my new banking information. I was on hold for less than 15 seconds and this always helps and makes me/customers feel more important. Seconds and this always helps and makes me/customers feel more important.

Bottom line, Heather was great!!! Understanding, Compassionate and Empathetic of the circumstances that placed me where I am financially and other ways. She offered a few suggestions and clearly explained how my coverage can be affected prior to payment.

I have had excellent service every time I have contacted CarShield. I recommend the service to everyone who owns a used vehicle because you will feel much more secure with the knowledge that you are covered when the need for repairs comes.

First claim I have ever made and it was denied. A part that needed replacing was denied because it was corroded through no fault of my own. I would never ever recommend your company to anyone. I have paid for four months and I wish I just had my money back!

Peace of mind has never been more affordable! We have yet to need this product, but at 74 my husband is no longer interested in the family mechanic job. We travel across the whole USA to see our grandchildren. Knowing you are covered takes that possibility off the table. Thanks CarShield.

I am very pleased with your service and response to my submission. Turnaround time and explanation of the process was very timely and accurate. I was just speaking about the service to a friend this morning and he will be call you.

You said have $100.00 copay so why the hell when used I have to Pay $529,00 time before $732.00. Lies, lies, false advertisement, why don't you backup what you say, I am on a fixed budget and can't afford scams like this. Do you screw all your customers?

Excellent. The representative was very helpful and very nice. I would recommend Car Shield to a friend. I have seen many of the commercials on tv. I have much confidence that they will continue to provide perfect customer service throughout my repair process. I will always use Car Shield.

Very Excellent Service, I was given all the information that I needed to make a good decision, I was informed of all the plans to make my decision, and the plan that I choose fit my needs, and I like that it's a monthly payment, you're not lock in on a contract, thank you.

I submitted a claim to have the master switch for the power windows replaced and I am very satisfied with the service I received from CarShield to have it done through my dealership. The claim was processed smoothly and professionally.

Gary the customer service rep was very understanding and helpful. I needed to cancel the coverage on my 2008 Chevy Colorado but keep the coverage on my 2012 Smart car. He took care of this for me. Gary made this transaction smooth and easy.

I am a new customer with Car Shield, my experience was absolutely pleasant. The agent that guy initiated the contract with was very patient, friendly, and informative. All my questions and concerns were answered. Car shield made a great first impression!

Byron **, the representative who handled my call exceeded my expectations in the areas of professionalism, knowledge, friendliness, and ease of completing our transaction. I wasn't rushed or confused, and Mr. ** lifted my spirits and made me laugh. It was a real pleasure doing business with him.

Excellent communication between adjusters and repair shop. Also excellent communication between myself & customer service was also excellent ....Authorization was fast and quick... Will recommend to other people...Also liked the fact that it was authorized by video and pictures to make the process faster.

Trying to get money out of the company would set your teeth on edge. They will try everything to get out of paying. I had a problem with my air conditioning in my car. I’m still waiting for them to Approve it. And my mechanic had warned me.

The Friday before this past visit, I had nearly $1,800 worth of work done on tahoe. During the weekend I remembered that the tahoe had coverage. Called # and asked about retroactive payment to me. Told no. Had tahoe getting blower fan fixed. Told that Carshield would pay 267 and I'd have to pay 456 or so. Not what I expected.

When I call about anything the representative is always nice and very friendly. They make sure they go over with you about your account and when my tire was down and I needed some help I called them they helped me out so much and the service was fast. Thank you all for the service you provided to me

I have a five star review. It was very helpful and nice to me. Thank you. I would like everyone to have car seat as the secondary coverage. Cartier will help you save money on cost of getting your car fixed and keep you productive everyday.

I will applaud great professional plus the business and work ethics are exceptional I'll recommend car shield to anyone who has a car or vehicle I've only had the company for three months and will use their services in the future.

When I contacted CarShield yesterday to find out the length of my contract, the guy I spoke with was very helpful and very nice. I have no complaints with CarShield thus far and would definitely recommend to a friend. Being a widow, I definitely appreciated the not taking advantage of and the no pressure to purchase when I initially contacted CarShield.

I purchase Car Shield, thanks to the representative lady which was so explicit taking her time with me which believe me I’ve got her lots of questions; she didn’t lose temper and in the end, I was happy to purchase the package offered by her. Thank You for being there for the company and for us.

The program CarShield offers seems too good to be true? We all know the old saying so I am hoping they are the exception to the rule. I just purchased and recommended to another! They offer an unlimited plan with a monthly fee that will never change and only I can cancel, let's hope they come through when needed!

Sorry, I don't know my order number. I don't have everything with me at the moment. The service was great and not complicated. Thanks for that. The coverage was average, but thankful I had the coverage. The getting started part is a little lengthy with questions you don't have all the answers to when you're sitting on the side of the road with a broken down car.

Should cover any kind of engine repair such as in my case exhaust manifold not just what is lubricated to replace exhaust manifold was $500 dollars. Most engine repairs would be non lubricated parts such as intake and exhaust manifolds, alternator, starter, coils, fuel injection

Car did not start due to dead battery. Called CarShield. Operator was very friendly and patient with me. I was nervous because this never happen before, Service was delivered less than an hour. I am pleased with the service. Now I can travel knowing I will be taken care of while on the road, I already recommended Carshield to family and friends. Thanks to Carshield.

Correspondence received through mail. Customer service was outstanding. So happy my vehicle which I love so much is covered by CarShield. I will be covering my other vehicle with CarShield when the current coverage expires.

I had questions that were answered. Have never filed a claim until today. Car is presently in shop getting diagnosed. Hopefully I will hear from someone soon telling me when my car will be ready. Hopefully it will not take too long to fix.

Professional response to periodic survey. The Car Shield support staff are very professional. The Car Shield product is effective. It is easy to contact Car Shield support staff with questions. The Car Shield support staff answer my questions promptly and professionally.

Tests and labor costs I feel need to be reviewed. This item is in the luxury electronics package (Leo) Rearview back up camera and sensors. Also charges associated with hazardous waste disposal. Your review and comments would be most appreciated.

Took my car to the first mechanic on your recommended list ~Wiygul! BIG MISTAKE:!! I was told so lies and untruths, so many things found wrong with my car but not covered with my extended warranty insurance with Carshield, only to have a car shield claims rep defend me against the auto shop manager, causing them to DESTROY MY CAR!! NO ONE WOULD TAKE IT!!!! 1 yr's payment for nothing!!!

When I called customer service to change my bank account number, I was told that I could no longer pay using my checking account, and that I'd have to use a credit card or other method of payment. Today, I managed to use my checking account by changing the account number, something the first person said couldn't be done. I was ready to quit CarShield.

I've had a great experience with everyone I've spoken with except 1. She was very rude, but I didn't and won't hold that against the rest of the employees. I appreciate the way everyone else treated me. They were very respectful, and helpful. I highly recommend Carshield. They're the best.

Excellent. I am very much satisfied with CarShield. I will recommend all my friends and families to get the CarShield insurance as early as possible please. Specially they are customer service is the best.

Inflation and price increase in the product prevents me from making future payments, I felt the price I was paying was slightly high. On my way out, the CarShield rep made offers to retain my account active, but I declined the offer. CarShield is a great product to have as a backup

They were always professional and answered all my questions. I would recommend them to anybody that asked me for an extended warranty, especially on high mileage vehicles. I was treated so so professional. Thank you guys so much. I trade in my car. That’s the only reason for the cancellation and I got a new car.

I'm so happy with CarShield the moment I called in for help with my car. They made sure my car was taken cared of. I'd recommend to everyone. I was called back and notified what tow company will be picking my car up. I was called when they were close. I was called when they arrived. When my car was at the service shop. The mechanic kept in close contact with me about the repairs.

My experience was I needed a tow truck and they were there for me. I didn't have no red tape, no white tape 'cause she is the best. Keep up the good work. Cost you nothing. I will tell all my friends and family about CarShield. Everyone come check out the CarShield it's worth it over the years. Your car will run out on you so keep in mind that CarShield is here for you with welcome hands they will pay for what you want done.

Got my the ball rolling long overdue and I really Appreciate that. Thank you so much Margaret for taking care of this matter because I have been getting a lot of runaround for months. Margaret jump right in and took care of it again. Thanks you so much.

My conversations with your Associate, Tiffany, were lengthy and detailed I actually reinstated my service with CarShield. I did have an uncovered issue with my Car and had to have my Dealer fix it. Hopefully, I will not have any more uncovered parts issues. I still opted for the Gold Plan at $121.72.

CarShield has been a "God Sent"!! The Customer Service is outstanding! This is bar none one of the most professional and knowledgeable group of people I've come across in a very long time! Kudos to CarShield!

Service was polite, informative and helpful in getting both my understanding of process and how to fulfill necessary requirements. Hopefully, all will meet the needed standards for repairing my automobile. Thanks for your assistance. Will check back asap when it all moves forward.

Took to shop on your list. They called, got authorization for repair. Fixed my Truck. Had no problems with this repair shop. They are great people here. I will use Rt. 21 Truck and Auto in the future for any auto problems.

Everyone is very nice and helpful when I call. Thank you for being the way you are. It’s very hard in this day we live in to find a place/business that still believes in the power of relationship, customer or personal. So thank you for being just that. Whoever reads this message I wish you the best in the days to come. Live every day to the best you can.

I had a problem with my pickup truck, I took it to an authorized CarShield automotive shop; the shop diagnosed my problem, it was my water pump; within 24 hours CarShield called my mechanic on the claim and said that they would take care of $1,200 I would have to pay for wear and tear items, and the deductible. GREAT JOB!

The agent was not pushy but was clear and concise with his information. He probed to get me deals and I signed up without researching any other companies. Car Shield was the 1st company I called based on the name and I liked what I heard.

I was considering canceling, But the agent went over my policy and gave me some insight on why I should keep my policy. I advised I would reconsider and keep my policy and possibly upgrade in the near future. She was also kind enough to explain when my payments are due.

Even though it took 4 days to get everything going and we had a little bit of miscommunication in the beginning of the claim once everything was cleared the process was fast and I am very happy. The mechanic that was in network was very nice and knowledgeable as well.

Great customer service from everyone I spoke with from sales to cancellation. I called to check my options before purchasing my car. And decided the dealership package was a better fit. I will consider this company again in the future, because of their customer service.

Cara was very helpful in getting my policy cancelled in a very professional manner after my vehicle was declared a total loss after a collision with an 18-wheeler and no longer needed the coverage for my 2012 Hyundai Accent.

I was helped in a timely manner. The operator was very helpful and friendly. He knew just what to do to take care of my situation. I would definitely recommend CarShield to my friends. Thank you very much for your service.

I have identity theft issues. So I have to replace my card a lot therefore making my payment issues a nightmare. It was resolved and the rep was very friendly. I love that he was able to let me know I am ok and even offered me a deal for the future.