CarShield Reviews

On several occasions I've had thousands of dollars of repairs covered by Car shield, I have receipts to prove it. Car Shield has established itself as a valuable component of my families' finances. Great, great, great. No complaints at all.

Your representatives had a very nasty position about they self and they hung the phone up on me. You need to teach your representative how to be respectful to lay people. They talked to are grown people and not kids.

Landa was very good at going over the warranty with me. She's good PR for your company, much better than the first rep I talked to. He was pushy, overtalked, kept telling me "Here's what I'm going to do for you," didn't listen very well. If I hadn't gotten Landa on the phone I may have stopped payment.

I would describe my experience as a settling experience. By being approached with so many "offers" I was really skeptical, but the rep was able to answer all of my questions and help me make an intelligent decision. I would describe this as a overall great experience and I am grateful for the understanding and patience of the rep in helping me to make a big decision. It just made sense in the end.

No. No questions at all but in the near future if I need some more information I can call CarShield for my Red car. Thank you. My friend recently got a car shield too. And I see it on TV and I think it sounds good what they are for every person.

It is ok. They just need to work on a class that teaches the employees to be a little bit more consideration for the customers when they call and not call you as soon as you open asking for a payment on the day you said you was going to pay and give that person time to wake up go to work or even get off but give them time to pay

Carshield was very polite and very helpful. The customer service is second to none! I would highly recommend this company. The price is reasonable and the peace of mind is certainly worth the expense. They resolved my problem so fast! I was amazed!

While I've been a member for over a year, I've never contacted you for possible repair. I needed to have more detail on how the program works than I was able to find on your site, and needed some answers to my questions before contacting my preferred repair location.

Very knowledgeable and considerate while providing explanations of services. Very friendly, patient and kind. I much appreciated the concern and tone used while speaking with me. I could feel the sincerity throughout the call. To include wanting to provide excellent service.

We had very good service and it was easy to sign up. Was easy to get back in contact with same agent to complete paperwork. Hopefully will not have to use very often but coverage and price were very good.

I seen all the advertisements about Car Shield so I signed up. I never thought that anything would happen to my vehicle but all of a sudden my engine light came on. The diagnostics was number five cylinder was a misfire. Car Shield save me over $10,000. $10,000. That’s quite a saving. I’m thankful to Car Shield and all the great employees that work with Car Shield.

The experience was satisfying. I have no complaints. Would recommend Car Shield to my friends and family. The customer service is excellent. They understood my situation and did everything to accommodate me. I want to thank them for taking the time to work with me.

Tiandra, is an excellent customer service representative. Answered all questions in detail. She was pleasant and knowledgeable. Would recommend Car Shield services to anyone looking to protect their car for future breakdowns. Quick and reliable service for any car that needs a warranty for service when their original warranty expires.

I purchased my policy in February 2021 and paid a little over $100/month for 14 months. When my air conditioner failed, I called CarShield to make sure the repairs would be covered and was assured they would be after the $100 deductible. Turns out that wasn't true. Only part of the AC was covered. You paid a little over $300. I paid $1,300. You're marketing says you cover it all. Your representative assured me the repairs would be covered. I'd give you less than one star if I could.

When I purchased vehicle new it had 20“ inch tires and wheels with a leveling kit to front suspension from factory. Inquired if vehicle is fully covered, with assistance of Andrea purchased upgrade coverage recommended by CarShield. Thank you all.

very well. I would surely recommend CarShield to friends and family. Thank You very much.

I called last week to find out about my contract lady that answered would not even look up my account, told me that I would just have to wait till it came. Called back today and lady that answered started right off asking for my phone number and when that didn’t work asked if I had a contract number. When I gave it to her she pulled it right up! Found out that phone & email were both wrong, fixed them, got this right off.

The bank closed my old card, because of fraud; which happened to be the card I used for this account. Your representative was patient, charming, and very courteous. I informed her what occurred, and gave her my new card number to bring my account current. Job well done!

Very satisfied with Darrisha in Claims. She saved my Policy with CarShield and was so pleasant to speak to. She told me what needed to be done and how to go about it. I speak from the heart. I wish there were more around like her. Was very helpful. A+ from a CarShield customer.

The process went much smoother than I had anticipated. I made up my mind a week earlier to contact CarShield but mulled it around until I decided to call last week. I cannot comment on customer service/value/coverage until I make my first claim. Hopefully, that won't be for a while.

I'm kinda going through life right now but on the down side, and all I can say is that when you speak to a customer service agent and they are empathetic about your situation everything changes. They are not just about the money. They actually sincerely care about their customers. I really respect them for their selflessness. I appreciate them to the utmost. I will never forget the gratitude you showed me along with your professionalism. Thank you for your time and understanding. God Bless.

Upon completion with order process, I was happy to have that warranty with CarShield. Unfortunately, I had to cancel my contract with them because I was able to get an extended warranty through MoPar. Other than that, I didn't have them long enough to have any issues with them.

My first experience with an extended warranty program is going very well. I would recommend CarShield to everyone I know especially with vehicles that have a limited warranty. Like most people my vehicle is of great importance to myself and my livelihood. Especially with greater technology and the need for knowledgeable technicians in the auto industry.

I mis-read my previous coverage, thinking that it was about to expire when I found out that I still have almost two years of coverage left. The customer rep recommended that I compare my new coverage with my old coverage first and if I still want to cancel my new agreement, to call them back.

When I had to change how to be billed two months ago I specifically advised to only use the debit card once. Well, the following month, Car Shield used the car again and through my budget off. I called in today to cancel the service and the Agent that I spoke to was able to move this month's payment up as well as advise that if anything should happen, my budget would be all the way out of wack if I cancelled!

OMG where do I start?! I purchased the warranty coverage for a car I had recently bought after seeing the commercials over and over. Three months later the CVT transmission went out costing $9500!!! My mechanic made the call, a CS rep came and inspected the car, I got the okay to proceed with the repair in just a couple days. Boy did it feel great hearing that I only had to pay $100!! CarShield is definitely ALL that it says it is!

They paid all for my air conditioner. All I had to pay was $100.00 deductible.. I had didn't have CarShield I would have had to pay a lot more... I am grateful for this company, I feel safe as a woman, that I want be taken advantage of.

Awesome service. Haven't had a claim but I will add a second service to my next vehicle. I will recommend CarShield to all my friends and family. You guys are the best. Don't stop. I wish you would send me a commercial to run on my internet radio station **. Contact me for more info.

I use Carshield because I couldn't afford the service they provide any other way. They provide excellent and fast service, very important when your car is in the shop. That and the fact that I can get a free loaner while my car is in for repairs.

You chose not to warranty and I paid out of pocket a lot of money. I am thinking of canceling. I did not have a good experience with your company. I think you spend the money we pay you to commercials and not fix people's issues with their cars.

Helped me update my payment and fixed info. to keep my Carshield plan cause truck in shop still and need coverage to get truck fixed. Thanks so much Carshield for helping me keep my coverage. That's why people need to get Carshield now.

Called to cancel contract as I bought a new car. I most certainly will pass the word about Car Shield to family & friends. If I should ever need your service in the future I will get in touch. Thanks for your help. Walter

Experience. Experience with CarShield was calm and caring. They were able to help me with my need in a quick and efficient way. I would recommend them to anyone. Look them up and give them a chance to cover your vehicle.

Carshield is a good thing to have. Advertised as seen on tv. Carshield came in handy at the right time, it helped us out in a big way. Carshield worked with repair shop with no confusion or complications, everything went smoothly. I recommend Carshield it will save you money. Thank you Carshield.

Would recommend CarShield to anyone. Customer service excellent, very helpful and explained everything I need to know. I feel I have a peace of mind having car shield. Vehicle repairs are expensive and the coverage they give is worth having. Also being a veteran they gave me a discounted quote also.

Advertising said battery in warranty, however I was told it’s not covered, but you can get a jump or tow if battery dies. Advertising is misleading. Explanation is correct, but deceptive claim. The advertising should explain the coverage, but it makes you feel the battery can be replaced in the coverage.

Chrysler 300 Touring, My telephone experience was helpful and I appreciate the professionalism Ms ** exhibited in giving me information regarding contracts, contact numbers and claim information, Thank you for your assistance. I would recommend more family and friends if all your staff is as professional as she was. Evelyn

I called earlier today just to update my account and was put through to a very rude and upset payment representative. Who threatened to cancel my account because my account was deferred and she wanted payment today for April and May payment I told her that I already had something set up that all I wanted to do was update my account. She told me that I was lied to that my account was not deferred and that she was going to cancel my account due to lack of payment and she can do anything she wants because she is above all in the company. I asked to speak to a supervisor because I was worried about my account which is in good standing. She put me back through to customer service who was extremely kind and was able to update my account for her and told me that my account is still in good standing. I am worried about my account and will be watching it next month and for a while to make sure that she does not mess with it.

The person I talk to her name was Tony. She was great going over my plan for my 2 cars. I will tell all my family and friends about the great plans I received. I am on TikTok and will give y'all at great promotion.

My car has been sitting at the dealership for 10 days waiting on an adjuster to okay the service. The dealership and myself have contacted you many times to try to get answers but to no avail. I even have a claim number which is **. I'm beginning to think that what you advertise and what you do are scams.

I had an easy time getting hold of you and your customer service was great. I would recommend Car Shield to my friends and family. I hope I will not need the service you offer but if I do I know I am covered.

I called Carshield looking to see what they can offer, and spoke to a so-called specialist by the name of "Shawn" or "Sean", and he started off nice with his sales pitch, but I did tell him at the start and said to him a few times that I'm looking around and doing my due-diligence first before jumping into anything, and he kept pressuring me to signup with the company and it felt like he was doing it to get a commission. So I told him that I get the sales push, and he rudely hung up on me. The lack of professionalism from the so-called "Specialist" lets me further know that this company doesn't train their employees correctly, and if I can give this company a zero rating I would.

I was just requiring as to my monthly payment, which Brittney did inform me of the date in which it was due, and always indicating that my change of due date was not showing correct. Therefore she did take of that change while on the phone speaking with her, that was to be changed at the day of my request over the phone sometime ago.

I am extremely pleased with the service your giver me in repairing my car. I can't thank CAR SHIELD for the fast and quick service given to me to get me back on the road again. I want to thank all of you, and Car Shield's excellent warranty that I have with you. Anthony **. YOU ARE THE BEST.

Requested to try again billing the card on file and it went through this time. Also requested to change billing day to a later day. Start charging payment every 27th day of the month, i.e. May 27, 2022 for next billing.

I am a new customer and could not be found in the system yet. The Customer Rep gave me the correct information to file a claim. And I was able to file the claim for service. I was pleased with her help.

I contacted Car Shield with the intent to discontinue extended insurance with you. Spoke with the rep who seemed nice and offered to reduce the insurance to $79.99 per month. I also obtained a contract to do a compatible study. What I found is my initial payment was to have been $104.00 then $79.99 per month after registering with you In October 2019 but I have paid the $104.00 per month for the last 30 months. If my math is correct that's $720.30 in overpayments. If such is the case please return to the method of payment. Please contact me by telephone or email your decision.

I enjoyed Ms.**'s help She gave me so much information to follow-up on. I will be able to save some money. I just want to thank you for everything. Can't imagine that you were able to find so many good people to help me.

Vehicle keep showing low oil level. I just had the oil change and it will show over fill and later it shows low. So I call CarShield and you all told me to take the vehicle to the garage so they can do a diagnostic test and they will contact you on the finding.

I called in to have my husband's vehicle. The person that helped me was great however, the policy both were in my name. I would like one to be in my name and for the Chrysler to be in my husband's name Michael **.

I can’t emphasize enough that my customer service was top notch A+++++. The warranty process was quick and easy. I will definitely recommend CarShield to all of my friends and family members. If you're looking for a vehicle warranty look no further. CarShield is the go to company for vehicle warranties. Thank you so much CarShield!

I just called to ask some questions and get a list of providers. I had a good experience. People were helpful and I received a list of providers (mechanics) in my area. My car is an old car with a lot of miles on it. Thank you for all of the advice.

I had a simple question about my plan but I had a feeling the answer wasn't going to be one I wanted to hear. I was connected to a very cheerful and professional customer service representative. I wish I had her name. She was patient with me as I'm sure she is with all other customers. That feeling I had about my question turned out to be wrong, she gave me the answer I needed to hear. And she explained in detail about how my plan worked. She was knowledgeable along with a kind attitude. The only reason for my 4 star rating is the fact I've never had to use the plan since (file claim) I purchased it about 2-3 years ago.

When I purchased this plan I did not have my car available to verify the mileage, instead gave an approximate amount. I don't remember the salesperson mentioning a waiting period. Here it is almost 3 months later and I still have over 100 miles to put on the car to be through the waiting period. This car is garage kept at a location other than my residence and was difficult for me to verify at the time. I don't remember the salesperson, nor CAR SHIELD telling me the importance of the actual mileage at the time of the sale and with the car being garaged at a location not near to my home I did not verify the mileage soon enough and now I still have over 100 miles to drive to come within the contract requirements. This phone call I made, while beyond the allowed time, was to revise or supply a more accurate mileage. This change was not allowed, much to my disappointment.

You were very helpful. You answered my questions and informed me of other information I did not know. Thank you for your patience and help. Thank you and I will be with you for a long time. I will inform you with future oil changes and tune ups.

I wasn't sure if I was set up for automatic billing payments. I called and the rep looked up my acct and told me I was. It only took a few minutes. No long hold time waiting for a person to answer, the rep was extremely helpful went over and above.

When I started my account with Carshield agent was very thorough and informative about what the expenses would be to repair my car. I like the fact that I could go to any repair shop of my choosing and Carshield would pay them direct and offer you a rent a car. I especially like my deductible. Carshiled was honest, and straightforward and I had my contact within minutes, The comfort I felt after that conversation knowing that if my car needed any repair that I was covered was almost indescribable and I have no worries about anything happing to my car. Thank You Carshield!!!

All staff were prompt, helpful and courteous. I thought the staff gave clear information and informed me of the limitations of the coverage. I was put on hold briefly while the staff cleared up any questions I had. I was pleased with my experience.and will recommend Carshield to my family and friends.

I have recommended to a friend and he has joined. His name is Cleve ** and he joined right after I told him about the CarShield company. I even told him last week about my experience with you all which was most favorable. I plan to keep my cars in this plan for life.

When I call and talk to someone one from CarShield I feel like things are going to be ok and I don't call that often because my car is a 2014 but when something goes wrong with something I know I can't control I call CarShield.

Each time I have called whether it was to get a warranty on my car, or to swap the warranty to another vehicle, each person I have talked with has been very helpful, patient and very kind and polite. I would recommend CarShield to friends and family.

CarShield is a great company and it’s advertising on all Major Networks and they stand behind their website and there to help when needed. I have a 2015 SmartForTwo and only had to call once and have it taken to the shop for repairs and the process was so much easier knowing CarShield was a phone call away.

The representative was eager and excited to help me get as many discounts and save as much money as possible, he even waited on the phone until I got a payment straightened out so I wouldn't lose my first time caller discount.

Please see previous reviews! One more time - Andrea was professional & helpful correcting the mistakes of the previous two customer service reps! The star rating below is for Andrea only! I started this renewal process in December and I hope it is finally straightened out.

The details were very practical and I gained a greater understanding on policy, processes, procedures, and what I’m expected to do. The resources given helped to yield an easy way to locate the participating shops. After locating the shop, then I had to arrange towing with the roadside assistance number the rep provided me with. I appreciate her taking the time to make certain my car was a priority and I felt like a valued customer.

Call CarShield, told them about problems I was having with my car and they step right in and recommended different shop. Very good customer services, they explained everything to me how everything works with the warranty and told me if I need my car tolled that I could get the service for that as well.

She was very nice and professional. Resolved my issue and was a pleasure to speak with. She was very knowledgeable, and I wish more people were like her. I had a very pleasant experience. She was AWESOME.

I really enjoyed talking to my Rep. He really knew what he was doing and went over and beyond to make sure he explained everything. The patience he had for my questions was also AMAZING!! I would recommend friends and family.

Employee did an excellent job in providing assistance with my request today and answered all my questions regarding my requests. She appeared to be a wonderful employee and is an asset to your company, rated the service today at a five because of the courtesy I received and the professionalism.

I received an email that our payment did not go through. I called and spoke with Ally and updated the card and made my payment to CarShield. She was very friendly and helpful. It was a joy speaking with someone that made you feel special.

This was a promotion I was offered while driving down the road in my truck. It did not retain in my memory, because I was paying more attention to the road than the phone call. Upon being told of the situation I remembered the conversation I had while driving and now understand the amount taken from my account.

Had a contract issue and it was solved. The person helping me was knowledgeable and professional. Thanks to her. She was able to take care of my problem to the point a claim could be processed. I now feel comfortable owning a CarShield protection.

Very helpful, understanding and fixed my issues right away. I called to fix my credit card for payment and fix the problem with my so app and everything was resolved with one call. I have referred you several of my friends and family members.

I called regarding my next payment due date for my CarShield coverage for my 2017 Dodge Journey. When I called carshield and was able to talk to a customer service representative, the representative was Very helpful and quickly resolved my issue. The rep was able to change my next payment due date to a more doable calendar date.

Came quickly. Very professional. I was very impressed. I would recommend it. I really do not know what else to say except that I was very happy with the service. They took my car to the dealership no questions asked.

The entire took 3 weeks for approval and repair. UNACCEPTABLE! I can't get any more specific. Review your own records and you determine how well you responded. My experience was NOTHING like what you want people to believe when they consider your product.

Customer service was very helpful in changing my payment date for this month, where my income could not pay on my schedule date April 19, 2022. To a comfortable date on May 4, 2022, money shall be available in this date. They are always helpful.

My first claim on a 136000 mile car and it was done quick. I signed up last year in May. My fuel pump was bad causing really bad smell and hard time starting up. Thanks CarShield! I have recommended CarShield to a lot of my friends and families and people I meet while driving for rideshare.

On the 8th of this month, Aberdeen Chrysler Center sent in the required information to get my transmission repaired/replaced. On the 15th, they sent in MORE requested information. As of today we have not heard anything as to when we will get the OK to repair my van. ALSO I can not rent a car until my case is OK'ED. Also $40 a day you can't rent a scooter.

Called to get a extension, and that is a very nice option might I mention! Service representative was very courteous and knowledgeable to answer any and all of my questions. I highly recommend Car Shield to all my family and friends! Security is everything!

I was just taking a survey. So far things are going well. Haven't had to use your service yet but I will when it is needed. Just leaving Dallas. Drove my car. My father had a heart attack but he's doing well. Thank you so much but having me as a customer.

No one will deal with this company due to non payment of claims. Not sure what else I can say. Seems like I am wasting my money dealing with this company… Follow up with repair shops before having customers call it’s a waste of my time.

My truck has been covered by CarShield for over 2 years without a claim. NOW THAT THERE IS A CLAIM they want to drag their feet going through their "PROCESSES" before they will "AUTHORIZE" the repairs and since neither the repair shop nor carshield are open on the weekend it takes even longer. I AM WRITING THIS REVIEW TO LET OTHERS KNOW THAT IF YOU'RE NOT ABLE TO WAIT FOR AT LEAST A MONTH without your vehicle people should go to other avenues for extended warrantee repair work on their vehicles. As a matter of just skip the commercials because it's not worth the frustration.

Very helpful sales agent, easy process. Easy transfer of policies and sales person walked me thru the process if I ever need to use the policy. I would share information with all that I know. Great service for those with older cars.

Always quick to respond. Hope to continue on with CarShield for a long time. All representatives are awesome. No delay, no waiting. So far awesome. Giving a try and I hope I don't have to call because I take very care of my cars.

I was attended to quite adequately, I hope I get the same whenever I need file a claim.... In fact,, just my luck.... travelling 6 car lengths behind a truck, a rock bounced up and broke my windshield. How do I receive the same excellent help getting my windshield replaced? Please advise. I will stand ready to submit 5 more stars upon a smooth handling of such. Thank you in advance.

I called in. Needed help to update my info as I had moved unexpectedly! Also help with making payments and I was treated very polite. All my questions answered. And from going through this wild couple years. It’s beautiful to see so many of us humans are treating one another with more respect and kindness. We are so blessed.

We had an issue with our bill. But the Company took good care of the matter. We thank you so much! They were very pleasant, helpful and concerned. They listened to what you have to say and take good care of you. Thank you!

Dear Car Shield. You guys have been so understanding and patient with me having to make late payments, you guys rock. Keep up the great work, gonna do a TikTok about how understanding you have been. Bringing in car soon.

I had car trouble and CarShield was there when I needed help with my car. I'm so thankful for CarShield. Anyone out there really should get CarShield without CarShield like me I never saw it coming my car troubles. Then bam! CarShield really lives up to their name so please if you don't have CarShield now is the time to get it. You won't regret it.

I Had my alternator replaced exactly like you advertised you would. I stood by and listened to the repair shop foreman discuss what needed to be done to my car and your representative was courteous and professional in the way he assessed and approved the repair to my car.

She is an awesome and friendly and kind and knowledgeable. I've gotten a lot of feedback from other host not at this company but other companies where you can sense they don't want to be at work for the day. She was not like this. She really cared and helped me to understand my choices and was patient with me. She should get a free lunch or something today.

Thanks for fixing my AC. It is very important in Florida to have a working AC. This was my very first time to use my plan with CarShield and I’m very pleased with the way they handled things for me. Thank you sooo much.

Ok, I just submitted remarks about my concern in not receiving confirmation of coverage after a month of taking out coverage. I suggested you sending a postcard advising that coverage was in force. Thank you. John ** PS what more can I say? I have fully expressed my experience.

Was taken care of with courtesy and swiftness, customer service and the payment area knew what they were doing. I did not have a long wait at all for either department, and they were all very understanding to my situation.

My car has been at the auto shop for 3 week due to a service back up with AAS but life always show up. This is the a first and I have had lots of work done. After speaking with a supervisor I feel some comfort.

I have made the decision to cancel my contract at this time. Maybe at a later time I will decide to contact CarShield to sign up, again, for your services. I have not had any issues with the contract. I have simply made the decision to cancel my contract at this time.

The fan that distributes the air/heat is going bad.. I spoke to several Nissan dealership and they do not accept CarShield. They all said they have trouble getting paid and that CarShield is difficult. This is a concern for me because I pay for CarShield every month. It makes no sense for me to pay for something and I cannot even find anyone who will accept this warranty.

My mechanic had difficulty getting through to get approval. He also didn't know that he had to fax the final invoice over before he could release my car to me. Confusion all around!! Now I have to fax my bill over because that told my mechanic that I had a deductible, which I do not.

I am so disappointed in my purchase from Car Shield. They didn't do as I thought. Now I'm stuck with a bill to pay. More than what they paid. I could have not filed a claim Goodness. I don't have much to say except that I'm so not satisfied

I have been trying to transfer my account for that vehicle to my son whom is now the owner of the vehicle. Initially, I was told that the process could be done and any additional forms weren't required. After completing the forms getting them to the correct area was unclear and repetitive. Instructions were unclear as to where to email documents.

All is good. I'm very happy with the coverage but I feel it's unnecessary to have to wait 20 days. I guess it's for your own protection. I looked over the policies and it looks like almost everything is covered. I'm looking forward to working with you in the future and if I ever have a claim and it all works out well, I'd be happy to recommend the company. But in the meantime it seems like it's a good plan.

Just sign up with you on 04/18/2022 and what I have read is great. Me and my husband are very happy. Thank you. The other company that we had just for our truck was not worth it. We paid 190.00 a month and they said it would end in 2026.

I finally was able to get my dream car a 740I BMW. Something told me to get a warranty so I started searching companies. I came across Carshield and I was familiar with them from commercial it was affordable and the extension of the warranty was just what I needed..A little over a year later my car started having a loud noise coming from the engine. I took it to the repair shop immediately.. I called Carshield probably every day just to get an update and everyone was knowledgeable about my concern..

They told me the deductible was a $100 the dollars and they will cover everything over everything as long as I pay the deductible. I end up paying $371.16 for my air conditioner to get fixed in my car record

The representative was very helpful his name is Sam. He explained everything and answered all my questions I also got coverage for my husband car, I was thinking about getting car shield coverage for some time, and I decided to go ahead and get it done.

Car Shield is a wonderful company to work with thus far. Thank you for renewal of my Ford F150. The rep was nice and understanding. Am a Retired Female Veteran. Thank you CarShield. I will recommend my family and friends.

Recently had an engine replace by Car Shield! I would’ve never been able to pay for it myself. So thankful. The muffler needed repair also and was replaced as well!! Best after market warranty out there and I highly recommend you purchase it too as you never know what is going to happen!

My experience with CarShield is high up in the numbers. I am on Social Security income and I don't have a lot of money. But I have told many of my friends and a lot of my family members about CarShield, how CarShield saved me a lot of money in fixing my car.

New credit card update. Michelle was very helpful and got the issue taken care of in a timely manner. I asked about a senior citizen discount and she was able to apply that to our account. I appreciate saving us money.

Just needed additional info. Joined a month ago. Did not have info on how to contact for roadside asst. Information was given able to call for assistance if needed. Have been member for about 30 days. Was given great service and information that was needed.

I found the process of enrollment to be very easy and the individuals I spoke with very professional and easy to work with, I would recommend CarShield to others. I spoke with Customer Service after enrolling to adjust starting mileage and they were very helpful.

Rep was pleasant, patient, professional and eased my apprehension extremely well. Keep up the good work with your employees.

When I signed up I ask do this cover my air conditioning? She said yes. I get to the shop. They said, "We don't cover that." I call customer service. They said just upgrade your policy. They said CarShield doesn't do that. They lied to since day one. They are a nightmare. I am so disappointed.

I would recommend CarShield to my family and friends because they've proven themselves worthy of my trust in car care service. My car needed work done. I took it in. My mechanic called Car Shield and the work was did in a timely fashion and I was very pleased with the service indeed.

I had to cancel policy due the auto was deemed a total lost. I did not have a variable vehicle to transfer the policy towards. I appreciate the way representative handled the call. I called CarShield to cancel the policy after the the damage to the vehicle was redeemed.

Thank you for your service. My monthly went down in price a little over a dollar and I am grateful. Could you just stop looking for compliments. I lost my car and your company was willing to work with me regarding my account. You have never had to repair my car as of today. I have made my monthly payments on time.

The representative explained to me everything about being able to post date my coverage plans. I was also disconnected and the representative called me back. She was able to reach me within the few minutes she realized we were disconnected.

Person on the phone answered all my questions immediately. Very polite and professional. Coverage sounds great. We are on fixed income and the price was reasonable for everything it covers. Looking forward to having our automobile covered, as that will be one less thing we have to worry about. Thanks.

The online link will not allow me to visit my account. Keeps telling me I have no account. To visit website. I do that.. It times out. I feel as though money was taken from taken from my credit card.. I have the right to view my account.

Wouldn’t start, dead battery, turn out an electrical problem was drawing down the battery. A misunderstanding between the dealership and Carshield was resolved by Carshield and all was fixed and my 2009 Challenger with only 27,000 miles will be back on the road when it’s done.

Brake lights on. Unable to find a mechanic close by that carries Carshield.

So far I have no complaints or regrets about purchasing Car Shield. I'm a happy customer and I share my knowledge of Car Shield to my family and friends. The Customer Service is so cordial and knowledgeable. Truly I anticipating a pleasant and satisfying experience when I need them as promised. Kudos Car Shield.

Very nice representative. I would add more - especially on the answers below value and coverage - but as of now, I have no claim so have no experience with your coverage. I can only say that during the sign up phase, anyone I spoke to was very pleasant, informative, and professional.

She described exactly what I was purchasing and it was exactly what I was looking for. Since my last car's engine went out and I couldn’t fix it I went without a car for a while. But now with this coverage if anything happens mechanically I will be covered and having to never go without a car again!

Very nice and listened to me. I was told that I was supposed to do this within days of signing up. I originally was told that the gold plan covered the car’s computer, only to find out it doesn’t. That is why I upgraded.

Liked CarShield. I would recommend CarShield to all people who need extended car insurance. Customer service was very good and caring. The price was reasonable and easy to reach customer service. Thank you Car Shield. Thank you now my car is protected.

Technician Jordan (ID# **) demonstrated professionalism and knowledgeable about the steps needed for repair my chipped windshield. Jordan was also friendly and patiently explained the steps needed to complete the task. She appeared to really enjoy what she does...thank you for employing good people And as always, I am satisfied!!

It was very well received and customer service was excellent. The young lady that assisted me was professional and I had no issues at all in conducting the business at hand. We asked what car insurance I have by friends. I always share how pleased I am with Car Shield.

Very good customer service. Everybody had patients and explained everything to me if I don’t understand why. You are so so much better than me and you have to listen better and now you know how to listen and how much I feel like you doing great.

Christian Brothers Automotive in Friendswood won't deal with Cars Shield. So, I called Car Shield to ask if I could get reimbursed if it was something they covered, and they said to have them send them the quote and they would reimburse me. I'm hoping it is something that is covered.

I bought a CarShield warranty on my 2012 Toyota Avalon in 2017. I have used the policy before. Today, I learn that the passenger front door won’t open from the outside. I called Car Shield to verify the work would be covered. They told me after evaluation and repair was done it would be paid for. I took my I went to our Toyota dealership and told the the problem. They told me they don’t honor Car Shield accounts. When I ask why they told me Car Shield don’t pay for the work done and they wanted to use aftermarket parts. I went to Dodge, Ford, and Chevrolet dealerships. They all told me the same. Won’t cover. Same reasons. I paid $3093 for coverage and can’t use it. Not good! The people intake too are very polite and professional. I just can’t get my car fixed. I’m still working on this issue. Caution, make sure you can get the work done before you buy their policy.

The letter I received said I needed to renew my coverage on a car I have never owned. The agent I spoke to was very nice. She looked up my coverage and told me that my coverage was in force on my 2007 Chrysler Sebring. She said to just ignore the letter. She thanked me for calling and using Car Shield.

It is great. A great company and great service. And they answer the question I had and knew the answer to the question. When I call in to make a payment they answer the phone quick. And you're not on the phone too long. Great service.

Questions about contract. Wanted to make sure I understood a few things about it. Everything was taken care of. The sale representative was very helpful. She took her time to go to the pages that we had question on and went over the contract with me and assured me that we would not have to pay for anything out of pocket so I hope this is true.

I had you guys for 13 months and when my vehicle went out you told me I was not covered. You have no idea how much that pissed me off that I wasted all that money for so many months… I will not recommend it to anybody. How the hell does a head gasket going bad it might be called somehow my fault? And you tell me that’s not covered? And why the hell did I have this coverage on my engine and transmission?

Just a member. No claim history. We just joined and looking forward to the protection in the future. We have a few friends that also like the comfort of knowing their vehicle is covered. This is a great idea for anyone who doesn't lease.

Brakes failed and car was towed. Dealership has yet to submit claim number. Asking CarShield for coverage amount. I need my car. I’m a disabled senior citizen and live alone. I got the contract with CarShield to give me peace of mind.

The customer service person, was very helpful. Keep up the great job. Stay Professional. Just needed to know how I add my car to the CarShield App. For my record. Will you be able to email me my contract # and my policy For this claim. I’ll truly appreciate. Thanks.

I am very happy with Carshield. Thank you kindly Ricardo ** or Richard ** from Sultan Washington. I am very happy for your services and I would recommend some family members to car shield. Thank you very much. I have not had my van broken to get fixed but if I do I will call carshield so I can get it fixed. Thank you very much for your services by now

I had Car Shield for approx 2 years and never used them, therefore I don't have anything negative to say about the company. My cars is fairly in good condition. I go to work and church in my car and keep it in the garage. I have my car for 8 years and only have less than 60,000 miles. But I have a good car Lexus 350 SUV. I take good car of my car. Maintain service as needed. Therefore I cancelled Car Shield because I believe I am wasting my money monthly.

Your representative called me and I immediately knew it was because of the credit card number change. She verified my information then took the new number. She was gracious and efficient. I know I have been having the charges monthly without personal contact so this was a real reason for the call.

Very thorough and quick. Got me fixed up and ready to use the in the future if I ever needed coverage for my car! Olivia helped me out with putting my mileage count in when my car was in the shop even though I had forgotten to update after driving the car for a few weeks after getting my fixed car back.

I know my vehicle has a lot of millage and is a classic which is why I like the coverage. As I take care of it I am disappointed, so little is covered. I know it's got some years on it but it's the small things the breakdown the most.

I called the Car Shield agent to validate that shocks were a maintenance item not covered by my contract. The agent was very helpful and confirmed that shocks are considers a maintenance item. The agent thanked me for requesting my coverage. I look forward to finding what is covered.

Everything was going just waiting for the tow. The customer service was very helpful and polite. I appreciate your help, my car didn't want to change gears so I left it on park and called you for assistance. Thank you very much.

I called because I want a hard copy of my contract with CarShield. The operative that I spoke with was very polite and helpful. She said that I would receive the contract in a few days. I said thank you and she told me to have a nice rest of my day.

Had questions about acct. statement & charge to card. Got answer in a timely & accurate manner. Wait time was minimal. Call was handled professionally by everyone I spoke to. Your commercials are wonderful, especially the one with the guy who says, "When something happens to your car & it will" & of course love Ice T!

Car Shield is prompt. I called the representative and she immediately started a claim with my vehicle, Fast service and professionalism. The repair shop called Car Shield and told them what needed to be fixed and the representative gave authorization to repair my vehicle the same day. Car shield is highly needed to repair vehicles, without the costly expense.

The time I spent with the agent was simply great and I even enjoyed it. The agent was informative, answered all my questions. He was just great and easy to talk to. What a great time I had with just getting coverage for my car. Who would thought It would be a wonderful experience that it was.

This contact was simply for information about my account. But when I have needed them to replace the radiator on my Colorado they did so without any hassle. I have been quite pleased with their service. I would recommend them if you need a maintenance contract.

My credit card got stolen for my auto pay for my pay for CarShield and it was one of the few that were on there. I miss my payment there. Nice enough to text me and I call them with a credit card number and they took care of it easily. Thank you very much.

Second time they will not pay for the services. I have been with the company for over one year. I feel I've been scam. Engine light on but won't covered. I am very dissatisfied with Car shield. I feel like I have been taken advantage.

CarShield failed me when I needed them most. I signed up with CarShield about two years ago. Now I have my first and only claim and CarShield would not pay for the repairs ($3500) for rear bearings, muffler and exhaust pipe. This is a big expense for me and this is the reason for CarShield warranty. But I guess they got my money. I got nothing when I needed them most. I cancelled the policy and got a better warranty provider for the same cost.

The adjuster requested pictures and video. The shop sent it and they were told they never received them so they were sent again. In the meantime my car still isn’t fixed. The shop sent them and refuses to send them again and said the adjuster needs to come in person. I reached out to the adjuster and they still haven’t returned my call!!! Very disappointed in your service.

Left & Right Wheel Bearing. Left & Right Tire Rods Ends. Left Upper Control Arm. It would be great to get our vehicle back timely.. Thank you for a Company that does help, when we have no Insurance that covers.. Thank you CarShield.

Not used. The only time it wasn’t covered my 1500.00 dollar LED Right tail light and a broken exhaust manifold. I wasn’t cover on factory warranty for LED tail light but warranty took care of manifold. I have 58800 miles on truck. So hoping from here on I will be safe.

When I called I was skeptical at first but after talking with the rep I was very interested in going forward with the coverage. Very pleasant, quick, knowledgeable, and very satisfied. I will refer people to Car Shield. I hope my continued experience be as easy and pleasant as my first. Thank you for the opportunity to try. And also a plus you not charging the monthly premium too much. I received a senior discount. AWESOME!

I had a knowledgeable customer representative help me find the right policy for my car and they answered all of my questions and concerns about doing business with CarShield. I will definitely let my friends and family know how good your service is.

I called with simple question... The representative answered my question immediately and efficiently and then I was on to the rest of my day. Thank you from someone who appreciates good customer service!! An old timer like me remember the days when good customer service built companies or lost business because they lacked this quality. I did not get the name of the young man who helped me but if you can locate him for me, please tell him to keep it up.

Great representative that helped me last. Mr. ** on 4/6/22. Very helpful, knowledgeable, patient, asked all my questions, He needs to do a Commercial, it will bring in business, He encourages you, he broke down the difference in the packages, I called in to change but he let me know I had the best which was the Diamond

I just purchased a new vehicle. I tried to transfer it over Car Shield. Told I couldn’t transfer over the insurance to the new car because my new truck has plow type of truck so I talk to someone, told me to write all the information and mail it to car shield which I did

Waiting to see how this turn out. This is my first time using Carshield. If it turn out good I will be referring my friends. Everyone has been very nice so far. No waiting to get someone on the phone. Thanks.

This company rips off its customers. I owned a 2011 BMW in November. The engine failed. An authorized representative of Car Shield authorized the repair facility to tear down the engine to show the point of engine failure. The ultimate decision of Car Shield was to deny the claim, leaving me to pay the repair facility, car rental, and to finally sale what was left of my vehicle in December. I contacted the representative that denied my claim to express my discontent, threatened a lawsuit and demanded to cancel my policy. Months later, I noticed Car Shield has continued to take money from my bank account, and have indicated that I'm not entitled to a refund because I didn't talk with another one of their departments to request a cancellation, even though they have record of my conversation on December 29th.

TV viewers should be made aware of the value of having CarShield's independent vehicle inspectors, I've found out that the dealership would have charged me more than double the repair cost. Which is enough to pay for the warranty coverage.

My vehicle was serviced about a month earlier. All of the sudden the vehicle started heating and I stopped it. Contacted CarShield and was told to take it for repairs. Did so. The motor went bad and CarShield sent an inspector who stated that I had not changed the oil and the case was declined leaving me with 800.00 claim to the body shop because they had to open the motor. He was wrong. I had proof that the full service was done. I don't gain or lose if you choose this company but if I knew what I know now, STAY AWAY.

Ice ** sent me and Vivica sent me. I appreciate that I have came across by referral that from commercial one day and I am forever grateful. I think that I may refer family and friends, that's no doubt about it.

I had a question about rental car coverage and the agent was very helpful. My car is at Accurate Auto for mechanical repairs and my warranty coverage is covering a lot of the repair costs! This is a huge blessing to me because I'm a single mother and the coverage is worth paying for monthly in the event mechanical issues happen like what I'm experiencing!

My representative today was very professional, courteous, and knowledgeable about my coverage, because my call today was about cancelling the policy, since I had never used it, and my mechanic had said he had some customers with bad experiences during claims. But after speaking with Rehanna, I decided to keep my policy intact.

With high gas prices I decided to sell my vehicle and cancel my policy, at first the customer service rep. tried to get me to keep my policy until I bought a new car so they could sell me a warranty on the new car, when I told the rep. I wouldn't be replacing my car he then asked me "Are you Ok?" I was confused at the comment and asked him what he meant. He then repeated his condescending question. When I asked him if he was ok? He said he was and quickly cancelled my policy. Either way, I didn't need the rude unnecessary question that wasn’t in any way required to cancel my policy.

I had a real good experience with customer service rep. that helped me with the situation that I have. Very professional and courteous. The rep explained the process and what I would have to do in the future. I enjoy the coverage of Car Sheild and have several family members with Car Shield. I would recommend this product to my friends.