CarShield Reviews

I had a knowledgeable customer representative help me find the right policy for my car and they answered all of my questions and concerns about doing business with CarShield. I will definitely let my friends and family know how good your service is.

I called with simple question... The representative answered my question immediately and efficiently and then I was on to the rest of my day. Thank you from someone who appreciates good customer service!! An old timer like me remember the days when good customer service built companies or lost business because they lacked this quality. I did not get the name of the young man who helped me but if you can locate him for me, please tell him to keep it up.

Great representative that helped me last. Mr. ** on 4/6/22. Very helpful, knowledgeable, patient, asked all my questions, He needs to do a Commercial, it will bring in business, He encourages you, he broke down the difference in the packages, I called in to change but he let me know I had the best which was the Diamond

I just purchased a new vehicle. I tried to transfer it over Car Shield. Told I couldn’t transfer over the insurance to the new car because my new truck has plow type of truck so I talk to someone, told me to write all the information and mail it to car shield which I did

Waiting to see how this turn out. This is my first time using Carshield. If it turn out good I will be referring my friends. Everyone has been very nice so far. No waiting to get someone on the phone. Thanks.

This company rips off its customers. I owned a 2011 BMW in November. The engine failed. An authorized representative of Car Shield authorized the repair facility to tear down the engine to show the point of engine failure. The ultimate decision of Car Shield was to deny the claim, leaving me to pay the repair facility, car rental, and to finally sale what was left of my vehicle in December. I contacted the representative that denied my claim to express my discontent, threatened a lawsuit and demanded to cancel my policy. Months later, I noticed Car Shield has continued to take money from my bank account, and have indicated that I'm not entitled to a refund because I didn't talk with another one of their departments to request a cancellation, even though they have record of my conversation on December 29th.

TV viewers should be made aware of the value of having CarShield's independent vehicle inspectors, I've found out that the dealership would have charged me more than double the repair cost. Which is enough to pay for the warranty coverage.

My vehicle was serviced about a month earlier. All of the sudden the vehicle started heating and I stopped it. Contacted CarShield and was told to take it for repairs. Did so. The motor went bad and CarShield sent an inspector who stated that I had not changed the oil and the case was declined leaving me with 800.00 claim to the body shop because they had to open the motor. He was wrong. I had proof that the full service was done. I don't gain or lose if you choose this company but if I knew what I know now, STAY AWAY.

Ice ** sent me and Vivica sent me. I appreciate that I have came across by referral that from commercial one day and I am forever grateful. I think that I may refer family and friends, that's no doubt about it.

I had a question about rental car coverage and the agent was very helpful. My car is at Accurate Auto for mechanical repairs and my warranty coverage is covering a lot of the repair costs! This is a huge blessing to me because I'm a single mother and the coverage is worth paying for monthly in the event mechanical issues happen like what I'm experiencing!

My representative today was very professional, courteous, and knowledgeable about my coverage, because my call today was about cancelling the policy, since I had never used it, and my mechanic had said he had some customers with bad experiences during claims. But after speaking with Rehanna, I decided to keep my policy intact.

With high gas prices I decided to sell my vehicle and cancel my policy, at first the customer service rep. tried to get me to keep my policy until I bought a new car so they could sell me a warranty on the new car, when I told the rep. I wouldn't be replacing my car he then asked me "Are you Ok?" I was confused at the comment and asked him what he meant. He then repeated his condescending question. When I asked him if he was ok? He said he was and quickly cancelled my policy. Either way, I didn't need the rude unnecessary question that wasn’t in any way required to cancel my policy.

I had a real good experience with customer service rep. that helped me with the situation that I have. Very professional and courteous. The rep explained the process and what I would have to do in the future. I enjoy the coverage of Car Sheild and have several family members with Car Shield. I would recommend this product to my friends.

Call was very professional. The Ford dealer only did an update on the computer so I assume this was not covered by the ins. The dealer did not contact the ins. because they only did an update. CarShield is great and I would recommend this company to anyone who wants your vehicle protected.

Very good and easy to deal with without the hassle. I will definitely recommend Car Shield to all my friends and family. Its feels good knowing you won't be on the road waiting for help when you got car shield to save the day. Great peoples

I was contacted by a Car Shield Representative at my request. The initial contact was polite & professional. I was transferred to Kim who proceeded to collect my personal information and information on the vehicle I was seeking maintenance coverage on. Kim was professional, courteous, and thorough, as she explained CarShield's program and coverage. Throughout the call Kim allowed me to ask questions, explaining in detail how the Car Shield Program would support my most immediate needs. Through our conversation Kim convinced me to add a second vehicle to my Car Shield contract. I was comfortable with comfortable with what I had heard from Kim about Car Shield's Program, and the value of the program.

So far no really bad issues that were not resolved. Some hiccups like the wrong part sent several times but that is to be expected. Customer service has been great. I would recommend. Wish more of labor charges would be covered. No real complaints

Not Applicable. My experience today was very much satisfying. I was pleased with my results and would most definitely recommend this company to others because even though I was not able to use the service I was still highly satisfied with the service they provided me

Did an outstanding job explaining everything in detail. As a veteran, I appreciated that. Whenever I have an issue with my car I feel confident that CarShield has my back! I got your 6! Will recommended to everyone I know.

I called this morning with questions about shops that honored CarShield. The customer service representative was kind, courteous and informative. I really appreciated how she took the time to explain why some shops do not honor Car Shield. She also encouraged me to call back if those choices were not able to assist me.

They were fast and quick to respond to my request. Thank you. Got to dealership with no problem, no hassle or request of funds. Friendly and helpful. Need more people like him. Keep up the good work. Thank you so much.

They were very helpful. Very patient and caring on the phone. They direct me to the right person and gave me a call back to see if I needed anything else. They told me what I needed to do to terminate my husband's account without any pressure to renew it.

Casey was exceptionally professional. She should be a TEAM LEAD. Your CSR’s would do well to imitate her customer service skills. I can NOT say enough about this young woman. She makes Car Shield “LOOK GOOD!!” I’m sure you will not be disappointed in her job performance as a team lead.

I have been a customer for while and wanted understanding of the procedure for getting a repair. This would be my first time processing a repair request. This understanding helps me prepare for the process when I drop off a car. Customer service was very informative.

Very professional and very friendly. Made me feel comfortable and information verified. Appreciated being notified by email reminding me of my past payment. Once, I called did not have to go through numerous options and easy to get someone on the phone without a long wait.

Every question was answered and clearly explained in detail from all the coverages to how the payments are going to be handled and all the contacts that I would need if I ever were to break down. Thank you. Vincent **.

I didn’t get a good experience because I didn’t get treated fair with the service at all. It gives me the run around for what I had to come out of my pocket. This is not what I was told I had to do. Please correct yourself.

Every time something goes wrong, I call CarShield to see if it is covered and they tell me no. Now my power steering motor is out and I cannot drive the car and they told me it’s not covered!?! They fix power window motors but not power steering motors? What the heck. At $99.99 a month for the last 12 months I could have replaced it myself!

Thank you for the experience over the phone. The person was helpful and knowledgeable, courteous, nice and patient. The wait time for a person to pick up the phone was short, sweet and simple. I would and will recommend CarShield to all of my friends. Once again thank you very much.

I drove the car to the Toyota dealership, gave them the car, my contract number and the contact phone number. The dealer called me to say he had gotten authorization from CarShield to repair the Toyota. He called me some hours later to let me know he would send someone to pick me up and I could take the Toyota home because it had been repaired.

I haven't needed your services yet. The gentleman who called was very polite and helpful. The call was regarding my monthly statement because I have a new Bank card and I didn't know I was supposed to let you know. Your staff who called took my new info and I'm trusting every thing is corrected now.

Very friendly customer service. Look forward to dealing with them when needed. Hope to continue to have a pleasant experience with them when it comes time to need them if I ever do need to use you to a great experience.

When I originally called and spoke with seller id#** I was given a price of $99.99 as final price no sales tax, when I called back and spoke to another representative saying I would go with Car Shield my price was increased to $105.99 saying sales tax must be added, What gives??? Not happy with the difference in pricing. My husband is also a veteran.

The customer rep was courteous and resolved my issue quickly like always. I have not needed to use Car Shield but I know they will be there for me when I need them. I have not experienced any problems with Car Shield.

The representative I spoke to for your company was very helpful and informational. I highly recommend Car shield. So far my car is doing good. Have not had any problems yet. Looking forward to doing business for a long time.

My experiences with CarShield were good except for the hassle of being requested to use rebuilt equipment instead of new for repairs. Some of equipment offered for replacement were really not up to acceptable standards to my mechanic and was not what I expected when I took out policy.

Well I did call once, but it did take a while to get some help and before the wrecker could get there. I got the car going and got to the dealership and the warranty covered the repair so I haven’t really used the service but it’s good to know I have it!!

I gave this experience 3 stars, because it was a mix of 5 stars for CarShield, but 0 stars for American Auto Shield. Clayton, with Carshield, was very respectful and eager to help, and he said he will be reaching out to American Auto Shield on Monday to try to help. I don’t understand why there is such a disconnect in coverage on repairs and treatment of customers between Carshield and American Auto Shield. I called Carshield before going to the repair shop this morning (Meineke Car Care Center), and Carshield assured me that the cost of the repair should be fully covered, despite my previous experience, where I had to pay roughly $1,000 out of pocket. The repair to be performed was a tie rod end repaired, covered under my contract, with no exclusions.

I took my car in to Peoria Ford Friday for a check engine light on and they said it was a transmission control module and they would have to keep it to complete the recall for the 100000-mile warranty and would notify CarShield. I gave them all your information and am waiting for their call. Also I went to Enterprise rental as I needed a car...

Purchased the most expensive package offered and was told that it would basically be like a factory warranty from Ford. On 3 separate occasions I’ve tried to utilize this warranty only to be told that on each separate time the part in question is not covered. How is one camera covered but not the others? Makes no sense. Not happy with this warranty at all.

I'm very happy with the company and employees. My first time with the company. Happy so far. I hope that everything goes well with the service I have with you all. I am LaQuashia **. Hope this is enough. Thank you and have a blessed day.☺️

After talking with a representative around the last part of March we were able to come up with some ideas that would help me to be able to pay my monthly premium. The Representative was genuinely interested in helping me to come up with a plan and we succeeded. A very nice young man.

Just was called to advise me of a payment that did not go through. The person was helpful and the matter was settled quickly and efficiently. When I signed up the person I that serve me was equally helpful and cover was issued promptly.

I never have a problem when I contact the company. They are very understanding about the delay in paying our bill due to Social Security not arriving until the 3rd of the month. I have confidence that they will always be there when I need them.

The agent and the rental department was all great in guiding me on the steps that I needed to take and what I should do next!!! No long phone- hold waits. Everything was explained. I would SAY QUICK AND STRAIGHT FORWARD TO THE POINT SOMEONE YOU CAN TRUST!

Today Specialist was so very helpful in assisting me with my warranty application. The first Specialist was not very accommodating to my needs for my car. She quoted a high unrealistic price for my car with very low mileage. Once I double checked her quote, I was very unhappy and ready to cancel this agreement. I'm so happy I called back and got today's specialist. Thank you for your 5 Star service!!

Excellent, have enjoyed my business with your company. Your commercials are truthful. I do intend to be with this company for life. Thank you all very much for everything. The price is good for the service. Please continue your great service.

I felt like I was family the way I was treated, the time they spent explaining the different coverage they had to offer and the benefits of each one. I'm very pleased with my representative. I highly recommend this company.

We needed more concise information about our two contracts in how they worked and especially how to continue them upon their completions. Lawrence in his friendly and professional manner efficiently guided us through the details of the Contracts requirements and benefits.

The last representative I had was very helpful; however the one I had before her was terrible and would not let me off of the call and I simply just wanted to cancel. I told her that I couldn't afford it and she kept hounded me to take a lower rate. When I asked to speak to a manager she said she was the highest of the management to speak to. She ended up hanging up on me but the last representative was very nice and cordial.

Today, I had the pleasure of speaking with Ms.** when I called to the Billing Dept to do a change-of-due-date request. Ms. ** was both very professional and very comical, and it was a blessing to speak with her and to find that great customer service is not the lost art that it sometimes seems to be these days. She processed my request successfully, even though I had to rush off of the phone to take a call from my son who's in military basic training. Great job Ms. **! Now we just need to find out how to duplicate you!

Both young ladies were very helpful. They were also very pleasant to work with. Marie also told me about the returning customer benefit if I get another car to replace this one which has been declared totaled by the insurance company following an accident.

Repair estimate sent from shop 1 week ago. Still no decision from Insurance. Adjuster did not come as promised. Rental car covered in contract, but not approved. Almost 2 weeks without a vehicle! I live alone. Need my vehicle back!

Great service! Fast and easy, They came and got the car and took it to a certified mechanic of my choice. The best thing was I didn’t have to do a thing! I really recommend CarShield! They saved me so much time!

I do know that you need to keep the upkeep of your vehicle in order for them to do their job. If you don't do that they will not fix your vehicle for you. So for them to be able to do their job you have to do your job as well.

Sean was helpful in answering my questions. Got the job done. No work was done on the car. The exchange concerned a few questions related to the payment of my monthly bill. No service has been necessary at this time.

The Team is simply Amazing. I was a bit taken back because the air rides are mechanical so I figured they should be covered as well and that is something to think about. If they were regular struts I can see that but these are electronic. Outside of that I can not complain at all.

Great customer service, the lady at the customer service phone was very helpful and took her time to explain all of my questions. I would recommend all of my friends and family to consider taking on the insurance from Car shield. It is a great peace of mind.

I was confused with misguiding information regarding my account in the US mail. So, I called CarShield to get clarification of what the notices were saying. When I called, I spoke with an Agent about my concerns. Thanks for answering my questions with accuracy and patience.

My experience with Car Shield representatives went very well as always. I love Car Shield. It’s always a pleasure. When I speak with the Car Shield representative they are very knowledgeable about the coverage and insurance and they always work out whatever issue I have. Totally pleased.

It was quick and easy and only cost us $100 as expected. I'm a man of few words so this will have to do. My wife was happy and so am I. Happy wife, happy life. The car looks great and it runs great, what more could I ask.

Kristina was soo helpful - GIVE HER A RAISE. She easily helped me navigate my situation and thoroughly explained everything to me! She made a difficult situation very easy and trouble free. Carshield is well worth the investment- especially if you have a classic car like mine!

Contact went smooth with Michael. The call only lasted 60 seconds what else can I say except that I'm very happy to transfer the information requested timely. If I have any more questions I will certainly call again and give the information needed. Thank you.

She explained all the details that I asked about when it came to my current policy and coverage on the vehicle. Very pleasant to work with! I unfortunately could not upgrade to the higher level coverage due to the cost but she investigates all details so that I could make an informed decision.

I was told that my policy was one amount. After I updated my mileage by 4000 miles my policy then increased by 100 dollars without being notified. This is unacceptable. It was a good thing I caught it before I was charged. I would not tell anyone to use your service

Very professional and great service from Darren, he assisted me at the highest and greatest ability. Account#**. Darren deserves a higher position or raise for his expertise and competent skills he posies. This has been a very good experience with his great professionalism. You picked a very good candidate for this position.

Great service! So far so good. I'm use to dealing with the warranty companies who take your money and when it's time for service they find a reason to bail out. As long as you keep maintenance records, you can prove that you take care of your car. Once that's established they will take care of you. Best warranty company I've dealt with.

We had to pay out of pocket for the rental. It was over $350 and we don't have the money to fork out like other people do. It shouldn't have matter how long the car is being repaired. Not every car falls apart like you say on the commercials. Had to put it on our credit card and this is ruining our credit thank you very much!

The operator was very helpful and was able to help me get the right coverage for my truck. They didn’t not try to oversell me with a bigger policy. Very pleased and confident with my coverage. Will be looking to get my 3rd vehicle with them when factory warranty runs out.

Tim took great care of me and explained everything in detail when I removed my old car and added an additional vehicle from home. I am highly satisfied with the customer service of Car Shield. I would highly recommend Car Shield to everyone with a vehicle. It's a no brainer.

Representative(s) were very helpful and understood exactly what I was looking for and were able to answer and help me with all my questions regarding Carshield and how it works. I didn't have the correct mileage at the time of my 1st call so had to call back after contacting my brother and he sent me the correct number since he borrowed the vehicle. 2nd customer service rep. very friendly and directed me to customer service and transferred me to them since my file was now locked and the customer service rep took care of the situation and updated my plan according to my correct mileage and I qualified for platinum protection. Great job reps of this company.

Everyone was very professional. Thanks. The customer service agent was very courteous and roadside assistance agent as well. She given me a tow in which was about an 1 hr and 30 mins for wait. I'll do it again with Car Shield.

Get list of service providers in my area and request contract book. They said they would send list of providers and transferred me to someone who would send me a contract book. Everyone was very helpful and polite. I was satisfied and grateful!

The written contract did not match the verbal agreement with the sales rep. We asked for a supervisor review the tape recordings and offer his solution. A mistake had been made in the contract which was subsequently changed to our satisfaction.

Doesn't cover anything when needed. Total scam. Total scam. Don't buy this ** ever ...Doesn't even cover wheel bearings or anything steering related. Total frikin junk. Waste of money for sure. No doubt a waste of money. If you are smart you won't even consider this junk and yes junk it is ..I have a big google following. Can't wait to post my review there.

The representative was very professional. She was patient, listen to me and then made some recommendations as to the best contract cover that was suited to my particular needs in case I needed repairs to be done on my vehicle.

When I called to get my insurance coverage the customer service person was very professional and very pleasant. The coverage I got was a good policy, and I am very pleased with it. I'm hoping that this will be a very pleasant experience.

I wanted to know if the mileage caused the CarShield to end if it got real high, but the lady helped answer that immediately. So far I have enjoyed the peace of mind this service gives me when we travel. Also I had a couple of things break and you covered them!

Car dealership cannot begin repairs on my vehicle because they are waiting for authorization from CarShield. Carshield said that I shouldn't drive the car prior to repairs. Notice was sent to Carshield on March 26. Today is March 29. How long must I wait?

The representative was efficient and helpful. She was able to transfer me to the appropriate location for my questions. I have been pleased with results from my contract so far. I needed to know how to renew my current contract and to report that my car was in the shop for checkout and repair issue.

My questions were answered immediately. Rep was understanding, professional and helpful. She seemed concerned about my concerns. Since I was told by my BMW Advisor, my oil pan had a leak, (which shows no signs) I was concerned whether it was covered and was advised it was covered but the headlight (which has moisture inside) was not. I was pleased with the responses.

THIS coverage saved me money on several occasions! I would not have an older vehicle without this coverage! The product is well worth the cost in "Peace of Mind" alone! When any of my vehicle's original manufacturers warranty expires, I will immediately seek coverage with CarShield!

resolving my issue and made me feel like she genuinely cared about my issue in a professional manner.

I called Car Shield in response to a letter that I had received telling me that I needed to activate my account. The Service Agent was able to solve the issue quickly and told me that the letter that I had received was sent out in error.

I have 2 vehicles already covered thru CarShield for more than a year. I received a letter from CarShield just 3 days ago inviting me to become a subscriber. When I talked to Annett about the letter she verified that both my vehicles were in fact are covered under CarShield.

Carshield was a good experience and the only reading I’m leaving is because I’m getting a new car from the dealership. Other than that the plan was fair and very reliable. Lela was very knowledgeable, helpful, also very polite and making sure that she takes care of my issues that I called for!

My experience was short, I got sick and had to cancel my subscription. It was very quick and easy, they canceled for me, and refunded all of the money I had paid to join the service. I would be willing to sign back up when my health is better.

I had a diagnostic done on my car to see if there was a problem as there was a check engine light on my dash. The dealership called CarShield and took care of everything. There was not a big problem with the car.

I had a good experience getting my claim approved but it took several days to get the parts to the repair shop and that was several days I had to find an alternate method of transportation to get to work.

I haven't had the opportunity to use CarShield yet to actually expound on your work but what I can say - your customer service showed concern about the things I need done and was eager to help me. It was not a long process - polite *courtesy* efficient and effective concerning my situation. I'm sure when it time to use my coverage CarShield will be ready to aid me in my endeavor. Thank you.

When Midas was to get paid Car Shield never informed must contact American Auto Shield. I had to pay $1,093.08 to get my car. Then a refund was issued to Midas 1-3-2022 and they were to give to me. They were issued a card but not valid. Had to conference call with district manager to verify information so they could send refund directly to me. It took until 3-3-2022 to get my refund. I get good service but was not informed to go direct to American Auto Shield!

Service was great. Staff is so nice. Car shield saved over 4000. Dollars on my two visits. Thank you car shield. Always there for me. I am so glad I have you and am thankful. If you need to contact me please do so. Thank you.

The customer rep. was very helpful and answer all my question and concerns. I just wanted to get full KNOWLEDGE OF WHAT COVERAGE I HAVE AND HOW IT WORKS IF MY CAR WAS TO NEED TO GO IN THE SHOP.

Quick and easy to call in and get help. They were fast to answer and worked with the dealership with no issues. Really glad I made this purchase. I drive with full peace of mind no concerns. I was never sure about CarShield but now I am on board and would not change my decision.

The young lady was a tremendous help, she informed me of my options regarding payment, I will recommend Car Shield to all my friends and inform them that Car Shield is a very good company that took my call to them and resolved the issues I had!

I called to get local businesses who work with Car Shield. Representative agreed to email me the ones who do repairs with Car Shield. My last experience I had to pay a difference between what Car Shield would pay if they used a Car Shield is part and their part.

They was very helpful and I will tell my friends about your company. Thank you very much for the help. I had no problem on the phone. It's nice to take surveys sometimes so the company would know how the customers feel.

My rep was so professional and courteous answering all of my questions and my concerns. Great customer service. I would refer my family and friends to Car Shield. I got the gold plan which I would recommended to give you peace.

Very pleased with the customer service I received from Lewis at Car Shield. He fully explained the plan I qualify for and went over the monthly cost when the car would be covered how to download the app that my vehicle needed to be worked on by an ASE-certified business.

Everything was great. I talked to 2 people and both were nice and polite with a nice personality. I had no problem at all. If you need anything else let me know, feel free to call or email me if I need to continue with this. The employee I talked with would need training or dismissed.

I had previously spoken to Marian in Customer Service and she was very pleasant and helpful. However when I spoke with a rep yesterday to just confirm CarShield had received all info needed to cover repairs on my car, I was so taken back at the rep's response I did not get her name. She stated There was no approval on file and yet I explained that I had given all of my info to the adjuster and was sure they had requested approval. The adjuster stated CarShield needed to call them (Gerber Repair in Jacksonville) and CarShield said the adjuster needed to call them. Bottom line is I am retired and on a fixed income and I am struggling as it is. I am absolutely stressed about not having a vehicle and have missed MANY important medical and various appointments. I honestly don’t know what to do from here. My account number is **.

Was very helpful with questions and going over Car Shield do and don't. I also enjoyed talking to the people in customer service that were very helping going over my contract, I would recommend Car Shield to people I know and people I don't know because CarShield stand by their word.

I greatly appreciate the protection of Carshield and would like to add another vehicles to the policy if possible. I have recommended this coverage to another friend. My other vehicle is a 2011 s550 Mercedes Benz. Vin# **. Mileage: 158453.

I had my car checked out on 03/21 at a Toyota dealership. The diagnosis was that I needed the speakers replaced. I was told to contact DAVID ** to set up an appointment. I called, left a message and never heard back from him.

Lawrence is going to mail us a card to carry. He was very helpful and there’s not much more to say! We are new members. We are old school and we want something in writing. Not just doing an online membership or cellphone membership.

I called CarShield to ask about insurance. I spoke to Nick and he is a very polite and courteous person. He explained the coverage and answered all my questions. Even though I don't drive much, I decided to get Car Shield. I think this insurance will work for me. Thank you Nick for explaining the policy to me!

Have been waiting almost 3 weeks for approval of claim. Keep getting told each time an adjuster has 24 to 48 hours, then still can’t get an answer. Ask for email updates, never get them. Then told they need to inspect the car, but won’t say when.

Your rep was pleasant and explained the answer to my question. I wish I could get that answer in writing for future use. I hope if and when I have a claim you stand behind the warranty and any conversation I had with your representatives.

The person answering my call was polite, efficient, and thorough. My question was answered immediately and could not have been better. I have always been treated with respect and will recommend CarShield to friends. Thank you for being there when I needed help and assistance.

Even though times are hard, the rep was able to identify the benefits in keeping my plan. This is an CarShield in case something bad happens to my vehicle. I would recommend them to my colleagues. Thank you. Thank you. Thank you.

I needed to replace my debit. My payment did not go through, and she helped me change and pay my bill. The cost for the service is well within my budget and I tell everyone I know about CarShield...2 of them joined.

Still waiting to hear if my repair will be cover. The person I spoke with was very professional and friendly. I would recommend CarShield to all my family and friends. Price is affordable and direct pay is great. I can not tell you about the repair because it did not happen yet. Still waiting to hear.

I called to first find out about how CarShield operated, then to set up coverage, and finally to adjust mileage on the account. Each and every time, the representative was extremely helpful, got straight to the point, and helped me accomplish what I needed to do.

Really great communication skills. If it weren't for me being unemployed, I would have definitely changed my mind and stayed with the service. I was offered a special discount and some great advice from the representative to keep me from canceling, and to be honest it was an offer I wish I could have kept if it weren't for the situation I am in now. Keyana (forgive me if I spelled it wrong) did a great job!

Signing up was easy & not rushed. I had all my questions answered and received all the information by email. I signed in to the app and loaded all the necessary information into my contacts. I saw more coverage than I had imagined and feel it was a very deal.

My contract is the diamond plan which covers steering. The part repaired was in the steering wheel and the part not why it cost me $298.00. I am not satisfied. I am quite upset. What good is your plan if is contradictive!!

I am glad I am able to have a peace of mind with purchasing an extended warranty for my SUV! I feel this is a great way to protect my car if anything does go wrong since I am a single mother to five children and do not have a huge savings built. I hope many others will take this opportunity to do the same. Thank you.

I received a email regarding a no payment received. So I called in to see why. My new card wasn’t updated to my account. The representative was very helpful, a God fearing Woman. I wish all representatives are like that.

The amount I saw was higher than I remembered. I called to inquire about it. The sales tax was added. I had forgotten about that. Everything is fine. I did not have to wait a long time to have a customer service representative help me.

The sales rep was professional and courteous while he explained what the coverage Car Shield could provide. He was patient and pleasant while I obtained the VIN and mileage of my vehicle. I am pleased with the response so far.

I spoke with Larry. He was great and very helpful and patient and answered all my questions. Thanks Larry! He was very easy to speak with and was not pushy. He knew exactly what I was needing and gave me examples of what covers under policy and what isn't. I really can't say enough about him and the ease and confident he expressed.

I was billed twice in March as there was a misunderstanding when I had to change my account number. It was rectified and I won't be billed again until May.. The representative took care of the issue and I was satisfied to allow the double payment to be applied to my April bill.

The customer service was excellent and I will recommend your service to Family and friends. You have excellent service. I think I made a wise choice choosing CarShield to service my car. Thanks Carshield.

Representative was very understanding of my reason to cancel my Carshield membership. And that I really appreciated the customer service representative patience and professionalism as I was explaining my reason and so that the cancellation could be done before the next billing period.

I was being charged twice each month on my credit card. I've sent in documents and talked to several Customer service representatives. The first one told me I didn't know what I was talking about. Andrea finally got in and figured out what was happening. Thank you!!

Called in inquiring about a repair that was needed. She was great in assistance and answered all my questions. She appears to be concerned with my questions. She spoke very loud so I could hear. Her speech was clear and mild tone. Wonderful representative.

The dealership called CarShield and was told they didn’t cover a certain part. I called CarShield and they revised their decision to include this part. Our rental car was not covered by CarShield, because you need four hours of labor on the parts covered by CarShield no matter what the total labor actually is.

Your employee was knowledgeable and very helpful AND had a good sense of humor. This was the first time I have spoken with a company like yours, so I felt nervous. But your employee was patient and helpful. I would definitely recommend Car Shield -- Thank you!

Today I called to pay off my contract and spoke to Brittany. She was very helpful and polite. She took care of my request and even contacted her manager to ensure that everything (the transaction) was processed correctly. She stated I will receive a letter by email verifying that the contact has been paid in full. Waiting for that letter as of 1534 on same date of conversation (3/22/2022). Thank you, Gale

My credit card had expired and the customer rep called to get a new credit card. Customer rep was very nice and professional and I appreciated the call so I wouldn't lose coverage. I have not had to file a claim so far but I feel good about the service I will receive when I do from the interaction I have had with the sales department and customer service rep.

I had forgotten to give them the new card information as the one they had on file had been compromised. The agent was very understanding and the problem was solved.. I am very pleased with the service thus far and everyone has been polite and understanding to an elderly lady. Thank you.

The rep was very helpful and understanding about the loss of my husband. I would love to have a card to carry in my purse with my information on it. I have another car as soon as I get all the paperwork done from my husband's passing I want covered also.

Thanks to Ms **. She's the best!! I love to see when customer service is at its best. She was so on point with everything that was needed and corrected. I was thinking worst the first go around things were not in order so she help me through it all.. AWESOME!!!

I have not had a claim. I called to cancel my services with CarShield due to financial hardship. Your representative advised that I could hold my March payment and begin again in April, which is what I needed. She was very helpful.

CarShield had the incorrect expiration date on my MC and it was resolved quickly and professionally by Brittnay. I highly recommend CarShield. They saved me thousands of dollars on a repair to my Lexus ES 350 with no hassle whatsoever.

I needed a tow, Car Shield was there every step of the way. The representative communicated clearly and gave me all the info that I needed or had requested of her. I needed to call back because my tow took over an hour (which was originally quoted to me). She notified the service provider and everyone got back to me quickly and kept me informed of others' locations etc. Thank you Car Shield for being there when the situation could easily have been more stressful..Thank you Car Shield.

I don't have any experience with Car Shield, I just call to give them my credit card update. And that was fast and easy. From what I hear about them I hope they would be as courteous for when I have a problem with my car. I have had Car Shield for 3yrs now and I'm glad I have them.

I haven’t had to use it yet. The person on the phone was very helpful. I am sure when I need help from, I will have no problem. I have friends that have this contract, and that is why I decided to get my car covered because of their coverage.

I called about my plan and adding a new plan to my contract. The issue was in regards to my ac in my vehicle still not working about being fixed twice. Another dealership was recommended to take my vehicle to.

Getting set up with CarShield was easy. Having CarShield provides me peace of mind with unforeseen car issues. I purchased the Platinum policy. I don't usually like to write surveys but will do so with this product because I believe it's going to be important to have in the future.

I experienced excellent customer service. I was not on hold long, and all of my questions were answered. I feel like we have the best coverage possible, if we ever need it! I am very happy to have this company as our secure provider for all of our auto needs. Thank you!

Two times I have needed to rely on Car Shield. The insurance policy was totally helpful in repairing my truck. Car Shield saved me close to seven thousand dollars within the first year of having coverage. I have expressed to many how pleased I am with Car Shield.

No repairs made at this time. Too soon to rate service. It did not take very long. I would say so far good service. Once something is done I will be happy to say more. Work on getting more shops to accept your company.

Stay away...They don't care about anyone. Declined my claim. Service Manager said he never had any company "hang their hats" on a claim like mine in over 20 years. Terrible. Wish I read reviews first!

My conversation with Andrew was absolutely fantastic. I really appreciated his time, attitude and care to the issues I had and trying to figure out solutions. This is the level of employee any business would be blessed to have working for them. Andrew was absolutely fantastic. Before being transferred and getting him on the phone I had an absolutely HORRIBLE experience with a rep named Auriel. Andrew, not only turned around that horrible conversation, but I hung up back in love with Car shield and signed up a new car with you guys. I have been a car shield client forever and I wish I could chose to only speak to Andrew. What a pleasure. He needs a raise or a promotion or something. Car Shield admin, whatever you do, keep this guy working for you! He is worth it!

The lady that I spoke with was very helpful and knowledgeable with my problems. She was so friendly. Thank you very much. She was so helpful with my credit card problem and is going to send me some documents, Thanks again for everything that you have done for me.

I am a new customer and I found the service team and the sales team receptive, friendly, and concerned about my needs! I would recommend this company to any customer seeking to provide protection for those unpredicted expenses that accompany car ownership.

Had service for 10 months. Experienced $2800. Bill for suspension work (not covered). Decided was not worth expense after talking to mechanic. Was told CS required too much verbiage to pay for repairs, usually offered less than estimate. All the while vehicle isn't being repaired.

Cancelled membership, it wasn't worth it. Repair that wasn't covered should of been. Cancelled by email numerous time and was told I have to call for proof and verification. I replied my email is verification of proof. That's a sign of bad customer service, what happened to the company calling the customer?

Thanks, Car Shield & ** for being so great and cooperating with me above expectations. God bless you all .. I suggest to anyone that have a vehicle with less than 150,000 miles to consider a Car Shield plan for their coverage.

Well, where to began... As a newly single parent and prices skyrocketing everywhere, vehicle repairs is something I did not want to see at any given point yet what is man made will fail so here I am facing a bill larger than my rent (nearly 3x over) and I was just into my 2nd week of starting my new career. I had not even gotten paid from my new job and was just living off of my unemployment. I was still making sure Car Shield was getting paid even though I had my doubts and I had a little one to provide for. I heard of scams before and really didn't stand in the position of becoming broke by being scammed yet again like before with different things. I sat there looking at my little one at the repair shop, N.T.B. and scared on the inside and smiling on the outside.

I am very dissatisfied with the service and with the claim, I have Powertrain Gold policy, the best policy you have, and my front crank seal and actuator switch for air conditioning, was not covered, after I called, checked, was told it would cover the parts. I am owed money.

I was told that the tow service would arrive at 1:00pm. So, I rescheduled my appointment for 1:45pm at the Honda of Ocala Dealership. The tow service didn't arrive until 1:40pm. I had to call the Dealership to let them know what was going on with my 1:45pm appointment at the Dealership.

The reps answered my question and was very professional. The was the first time I called and I am glad I have the plan with your company. I look forward to using it in the future and glad to have it available.

Having sold the car I no longer required it to be covered at my cost. I wasn't sent through a number of hoops to complete my dismissal of the service. It is a great mental service to know that my car would have been covered had I retained the vehicle.

Just need certain reduced coverage for the cost. Not happy with the claims procedure of waiting for adjuster and then deciding if the job is needed or not. Expected to have work done with no issues. Asking for reduced policy.

Went into my Dr. office for a quick minute to get instructions for my upcoming medical procedure and NOOOO!!! My car would not start. Some kind gentlemen tried to give me a jump, that's when we knew it was not the NEW Battery. Call CarShield for a tow truck...which took 2 hours. My friend came to get me and the tow truck took my 05 Nissan to the dealer. It was fixed the next afternoon. Thanks Carshield...again!

The folks who assisted me with changes made to my acct. we're great reps. Good job ladies & gentleman! Get the coverage as soon as you can!!!! Don't wait, don't hesitate!! #itpays Silver-gold-platinum and roadside to boot. Yes sir this deal ya can't beat.

Told them at time of purchase that I wanted the best plan they had because I did not want to be hassled at claim time. So I bought the best that was offered. My brother in law had also bought a plan. His motor blew up, and Carshield would not pay a penny on it. Complete denial of any responsibility. He had to pay entire cost of having his engine replaced. I called them on it, and they assured me that my engine would be paid for. They said he had an inferior plan. Then I had a claim. I had purchased the coverage on my granddaughter's vehicle, with a $100 deductible. The claim was only a $387 dollar claim, of which Carshield paid $132, and I had to pay$254.58. They gave my friends at the shop a hard time to get that much paid.

Was very patient and kind. Answered all my questions now I have information to pass along to my family members. I thank God for y’all. I pray this is not like the other things that I have bought. You find out when you have to use the service. TO GOD BE THE GLORY.

Due to Covid In New York. Money is very tight. I’m squeezing quarters till the eagle screams & CarShield staff have been simply impeccable!!! I would definitely let other people know about car shield. Thank you for all the help & understanding and keeping me covered.

My car dealer who has taken care of my car since I first bought it, has maintained it well and does not believe that there is anything this insurance could cover for me and make it worthwhile. Don't worry, I will tell others about Car Shield. Have a great day. Thanks for calling.

Signing up for a new account was a simple and pleasant experience. Your representative was never pushy, or gave me a hard sell. Everyone I dealt with from Delila to Casey and Demonte the next day made doing business with CarShield a great experience.

For 1.5 weeks I have not been successfully in initiating a repair claim. I didn't know previously I had so many hoops to jump to even start one! Between you (America Warranty) whomever, no one is speaking to repair shop and (vice versa). A simple repair is being dragged out. Why? Because I can't simply tell you what repair needs to be done.

Called roadside asst. 2/22/2022 for a tow truck, was told my Jeep did not have a policy but my Lincoln did. Called to find out if upper control arm was covered (it wasn't). I'm finding out more items that are not covered than covered.

Looking for repair shops affiliated with Car Shield. Called some shops in the past and several on the list are no longer affiliated. The help I received today to use the American Auto Shield website was much appreciated. I did find that Bob Moore Land Rover Jaguar is no longer affiliated with Car Shield. This should be updated. Lastly, how often are these list updated? It is really needed because when car owners need repairs, we want to have the most accurate information.

Exceptional customer rep. Answered all questions to my complete satisfaction. He was not dismissive of my concerns and he was able to refer me to sections in the contract that resolved any question I had regarding coverage. Requested hard cover of contract and he repeated and spelled my address to make sure there wasn't any problem with mailing contract.

You haven’t told the repair shop if you will cover it and it’s been over a week! How would you like it if it was your car? I had Tillford do work on my daughter’s car and he’s always been fair! I feel for him because you guys are dragging your feet and the car is just sitting in his shop taking up space!

I called to request a copy of the declaration of repairs for my records. The administrator answered any questions I had. Hopefully I won't need to file or request a repair no time soon. But if I do, I feel confident everything will go smoothly.

Very informative and great customer service. Took her time helping me with what my policy covered, so I would not duplicate. She explained that Roadside Service was for the mechanical issues covered by policy, unlike Roadside on your car insurance.

I called to see if my part was covered and they said yes and then when I went to pick up my vehicle found out it wasn’t. Second time that you failed me. I’m forced to keep the contract because I paid almost a whole two years and I have another three years after that.

The only thing this policy will help me with is if my engine or transmission fail. Power seats aren’t covered like your commercial says. I have spent hundreds of dollars getting things fixed on my vehicle and CarShield didn’t cover any of them.

The replacement of the console for electrical malfunction was covered but not entirely. The balking was on the labor which was standard for my area but CarShield paid only $100/hr. That should be revised by location. And though my calls were handled by very competent and professional folks, the wait time for approval for the shop held up the work. Overall a solid good experience with some improvements in order. Also the premium for me was similar if I had self-funded. As long as they are high, the premium does encourage folks to self-fund next time.

I received a letter in the mail requesting activation of account and I called to make sure my account was already activated. I was told that the letter was to be used if I wanted to cover another vehicle.

Great Customer service every time I call about a matter of concern. I am very glad I subscribed to this service. I feel that it was a very good decision to assure in my peace of mind for my vehicle protection.

Agent was very courteous and helpful getting the data entered into my accounts. She advised that the information was entered and that the accounts are active. She thanked me for contacting CarShield and asked if there was anything more she could assist me with