CarShield Reviews

I am new to CarShield and my experience has been very good so far. I was a little skeptical however, the customer service has been excellent and calmed my anxiety. I would highly recommend Car Shield to family and friends.

I had to change my credit card number, had to cancel old card and got a new card. I had to change my credit card, my old card had to be cancelled due to fraud. It took a few days to get a new one. Then I called.

The customer service reps with whom I spoke were both pleasant and knowledgeable. They not only got me back on track, but the conversations were not drawn out nor confusing. I have no reservations with regard to whether I would recommend CarShield to a friend or relative.

Being a new customer, I have had only good customer service from the staff. Overall happy with the response I received from the staff. I would definitely recommend this company to anyone needing coverage. Thank you Carshield for the excellent customer service.

Car Shield Agents have good customer service, every time I called there it's been helpful, I had a few problems with my car, each Dept. that I had to speak to, gave me the right info. to use with the auto shop, the auto shop that I took my car to didn't do anything to my car, so I called a Agent at Car Shield, they helped me get my car from them, to take my car to another dealership, I appreciate Car Shield and their Agents, I would truly recommend Car Shield to anyone, you won't be sorry that you joined their Insurance co., I'm so glad that I did,

Hi. Yes I was in hospital for the month of September and October with open heart surgery and quadruple bypass and a pacemaker. So I was out of work. Carshield was nice enough to give me a second chance until I get back on my feet - even gave me a better deal. Thank you ANGELO **.

I think this Car Shield program is awesome to have and I am very satisfied with the help with the agencies I spoken with. They very, very nice patient and understanding. They very patient. Keep up the good work! ❤️

Great, friendly, competent and easy to understand CSRs. Had all my questions answered in my first call, I could not get back to the person that was helping me due to call drop on cell system. The second person I got after the call was dropped was really good as was the first one.

Sutherlin Nissan in Canton GA. GA. I was charged over $1500 for a new air compressor. Your company paid over $900 and I paid over $600. Why did I have to pay so much? I don't understand why I had to pay more than my $250 deductible.

Daniel answered my question very clearly regarding the process of bringing my car in for service and how the system worked. She was very helpful. The phone was answered very quickly. I feel much better now since this is my first time having to contact Car Shield. I feel good about this process now. Thank You.

My recent is not my complaint, even though it was not any better. In the month of September, I My self and my wife broke down and waited for more than 5hrs, we talked to 3 different agent suppose to be helping and never received help. One of the towing companies lied and said they tried to contact me, but my cell phone never left my hand. Is that good service.

It was a a great transaction. The agent was very knowledgeable and explained everything that would be covered and what payments and date of the coverage would happen. What would be covered and for how long for completion of payments and how much is deductible. What would be with the coverage And five year coverage. Thank you for making it an enjoyable experience and I am now a very happy customer.

There is not much to say as I was just changing credit cards for monthly payments. The woman who I was talking to told me I could save some money if I paid $200 while on the call, which I did. I appreciated the offer as money is pretty tight these days. She was polite and helpful.

A hole in my exhaust pipe. I was checking on my coverage through CarShield. The agent looked my coverage up and we narrowed it down to an exhaust valve. He mentioned that I should take my vehicle to a ASE certified mechanic to run a diagnostic on the vehicle to get a result.

This completes my comments on the service I requested and received.

My car wouldn't start. I called CarShield...Within the hour Car Shield had my car towed to the repair shop and repair work was initiated. Car Shield representatives were courteous and efficient. I really appreciate what Car Shield does to help get my car back on the road.

The customer service representative was awesome. Ms. ** really relieved the pressure by providing me with other alternatives to pay. With so much going on it felt good to speak with a human being that understood and addressed the problem immediately. I would definitely refer to service to others.

I will never ever deal with a company like this again. I also told at least 10 or more of my family members to cancel their contract with them because they are not right. I spoke with a representative on 11-7-22 at 10am and she was soo rude. She should have stayed home. The fact is that she doesn't want to help at all.

The staff and personal are always friendly and knowledgeable. I never have no problem with them. They are always thorough and polite and knowledgeable. I always have a great experience when talking with the staff and the personnel at CarShield. I would recommend them to friends and family. Thank you very much. Have a great day.

Had to have the power steering pump replaced. You paid little over $300. I ended up paying almost $900. You show on tv of bills being paid in full so how come I have to pay so much? I’m paying about 80% and you're only paying about 20% of the bill. What am I’m paying for?

CarShield provided top notch service with helping me get a new transmission replaced on my 2009 750li BMW from a certified BMW dealership. The process was seamless without any hesitation on their part when they were made aware of the issue with my vehicle.

I had an issue with payment and the young lady help me get everything completed so my payment was not late. She was polite, helpful and very supportive. When I asked her a question she answered it, and it didn't matter how many you asked.

They are always helpful and informative when I have called. I truly am grateful that I got coverage with Car Shield when I bought this car. It has helped when needed. I live on a fixed income and it has paid for itself already for the next year and a half.

Each time I contacted Car Shield I had a positive customer interaction. Each person was professional and courteous regarding my concerns. They were well versed in the car shield product. All my questions no matter how small were addressed.

When I needed it to be towed Car Shield was right there to help me. I am now waiting to get approval to get my transmission fixed. I hope car shield contacts Aamco tomorrow. My car is currently 300 miles away from where I live.

CarShield responded promptly when getting back with the people that was fixing my call so they would know that I was covered. And I would like to say that customer service is always polite when I call, and I would also like to say when I lock my keys in my car that was fast and prompt. Once again thank you CarShield!

Took my money for 3 months and did not cover any repairs! The sales rep did not tell me about having to drive the vehicle 500 miles before service is rendered... False advertisement! Since I did not get service, please return my money that was drafted from my bank.

Having to pay $3000 on top of the $100 deductible for repairs that are "covered" defeats the purpose of having the policy. Don't know if it was you or me that got mixed up, but I'm considering cancelling. I believe the price of the repairs may have been inflated but there's not a lot I can do about that at this point. Either way having to take out loans and borrow money from family made for an unpleasant experience.

Autopay of my account was not done at end of October. I called and customer rep took care of it. This also happened at the end of September. I called customer service and was told it was a computer glitch or a new system had been installed. Info was taken and it was to be fixed, but it happened again. I hope everything is fixed this time.

The rep really helped and worked my issues out for me and she was very professional and knowledgeable about her job. She was very kind and friendly and respectful, I wish I could speak with her each time I call, I'm very impressed with her knowledge, give her a good pay increase lol. Seriously, she deserves it!!!!

She gave me the best customer service and problem solving assistance! She deserves a raise and a promotion! She has great customer care qualities and I know this because I am a supervisor in customer service. I wish her the best on her career because she definitely would be a great asset to your company!

I bought a used truck, the newest model I had ever owned, Chevy Avalanche, was going to a the beach and the engine light came on and I had dropped a cylinder when the flex fuel system failed... Took it to my mechanic and they contacted CarShield, whom agreed my policy covered the problem.... I was so pleased, a month later my truck did it again on the other side of the engine,,,CarShield covered the repair again.....TY CarShield.

Kim was very knowledgeable, professional, patient and friendly. A person's tone in their voice and their patience is always #1; it determines if I want to continue the conversation. I am just disappointed that I did not qualify for certain coverage and not credited for improvements/replacements.

Car towed to our repair shop and I called Carshield claims. The agent asked me to tell the repair shop to send the repair details. The same day Carshield agent called me that my claim is resolved. The next day the repair Shop The Ace Repair Shop called me and said my car is fixed.

Received a quick and courteous response. The vehicle was in for an oil change and the leaks were observed. I received quick approval. It took a week of locating and installing the necessary parts. White Bear Lincoln was where I purchased the vehicle. This was a smooth, hassle-free experience. Thank you for being there in my time of need.

The agent was very courtesy, professional, and explained what was in my package. She tried to find a different package that would fit my needs. There was one package that I was interested in so I signed up for it.

I had an experience with Car Shield that I never want to go thru again, I had a set date for my payment to be taken out and they ignored it and made me have 9 months of fees from my bank of $64.00 which equals up to $576 dollars that I have not gotten back from Car Shield when they admitted to the error being their fault.

Good have not futher question it was good, did did not have quetion just glad I signed up and will be happy I joined and thanks again will not need any more help as of right now will call if I have any other

I needed to add an additional vehicle, my daughters. I felt that the coverage that I had would be awesome for her. So far, I am very happy with the coverage. I am sure that we will add another one of our vehicles soon.

I inquired about a claim on my vehicle and was told I had a email sent to me which I did not receive. About needing records I requested to speak with my adjuster to get more information. The person said they/you do not give the adjuster's name or phone number to the customer. They only communicate with the service/garage where getting it repaired. I need to speak with the adjuster who is handling my claim! My payments are paid regular every month through auto pay. I should be able to speak with the adjuster handling my claim to see what is going on!

I was very pleased with the friendly and knowledgeable agent that helped me. Thanks for being a great company and have a great staff working for you. So far, everything that I’ve experienced with CarShield has been positive and satisfying!...

I called Car Shield about my repair claim and everything was handle with my dealership with ease. I didn't have to do anything other than check to see if my car repair was covered within my car warranty. I am happy so far with my Car Shield purchase.

My experience with Carshield was exceptional. Each representative that I talked to seemed very personable and wanted to make sure that I understood what my Platinum contract entailed. It was well worth the call! The wait time to talk to someone was at a minimum amount of time. Simply amazing! This was my very first time calling Carshield and I can truthfully say that it was indeed a great experience. I definitely will encourage others to become a Carshield member. You certainly can save money and be assured that you will be taken care of in a caring matter.

Customer Service did a very good job in meeting my needs, I could recommend this company to friends and family. Job well done to the complete team. Car Shield is number 2 in my book. My only issue is that I have 2 Mercedes Benz, one is covered by CarShield, the other is not. My local Mercedes Benz Dealership (Charles Barker of Virginia Beach Va) doesn't support Car Shield claims. I need a certified Mercedes Benz Dealer to service my vehicle, the other Dealer is miles away. Please HELP. Thank you.

The Customer Service Rep I spoke with today made be feel valued as a customer! She was positive and patient with me as I wanted to change my payment date! An excellent representative of what customer service should be everywhere!

CarShield's services were quick, efficient and easy to use. I am very happy with the courtesy and professionalism I was shown. This insurance is well worth the cost and peace of mind. I would recommend you to my family.

The lady I talked with in the billing dept was very nice and very helpful. She took care of my request I had asked about. She took my payment info and changed my due date that I had requested from the beginning of my coverage. Will be willing to use customer service more often.

Good experience. I'm happy with the service and your service team is always very helpful and polite. My transmission has gone out and they are doing everything to help me get it done. So that's so much. Put me in your next commercial for my testimony.

Engine light is on and there is a sound that is loud when I hit the gas pedal. The sound is so loud, that anyone on the outside of the car can also hear it. I noticed that I have to gas up more frequently recently.

Very pleasant from the time they answered the phone until disconnect. I think I will be pleased with this decision. The rates are reasonable and I will tell others that I know about CarShield. As far as now thank you.

The customer service representative was very polite and helpful. She understood my financial problem and remedy the matter immediately. All that she stated was process promptly.. Excellent five stars service. When our family finances improve, I WILL SEEK THE SERVICE OF CARSHIELD.

My car had a suspension problem. I was able to call customer service for assistance and the young lady that assisted was very helpful. She directed me to the right person to address what was needed. Thank you for your assistance in this matter.

The customer service representatives are always kind, polite and I never have any problems when I call with a question or concern. I always receive the utmost respect when I call. I know sometimes if can get a little bit rough with bills and I have to push back my payment date, so whenever I call to do that, I never have a problem from the customer service worker. I really appreciate everything you all do to make sure your customers are happy. Thanks so much.

We called to get a new policy sent to our home because we couldn't retrieve the old one. The customer service rep said she would send it immediately and she did. She also said she would sent one in the mail. New mileage 63550.

Great experience and customer service. The representative was so very helpful. She understood me and assisted me in explaining the benefits and cost relations. She advised me to review the documents to further assist me and if I have questions.

Not much too comment on. Asked for price adjustment and one was given without Any problem. The customer service technician was very knowledgeable and helpful. I could go on and on about my experience but in the end everything that I requested was given without any problem.

One person said the intake values were covered another person said not covered!!! Very unprofessional so CarShield no longer has my business and the false ad's on TV is very wrong! So, I will be giving CarShield very bad reviews wherever I go!!

Great service and though I never had to use it. It had everything I needed if I had to use it.. Customer service was great in giving me information and what its cover. It included all the major repairs need for your engine. The cost is reasonable.

The rep was very thoughtful. It only took a few minutes to complete the process. He did not waste my time as I have a lot to get done. This was very important to me. Thank you for not wasting my time with a lot of surveys!

The service CarShield provided was excellent. Quick response to my claim. The customer representative was provided excellent customer service. Was able to use my own mechanic. My dealership. Very satisfied with carshield service and have already recommended the company.

My whole family and friends are with Carshield's dealership. Told them the problem I been waiting 2 weeks for a answer. Nobody contacted me. Very disappointed. Gotta tell my family and friends that they will take your money every month but take time fix it.. Friday my topic on my podcast will be about how CarShield.. I’m very disappointed dealership have on the form that y’all need cause I already spend almost 13000 in 2 years with this dealership and I thought CarShield will help me save money in the long run but I was wrong.

My experience was excellent and I will definitely refer a friend. The customer service was immaculate. Every commercial I have watched about CarShield it really was true because at first I was hesitant about it but I thought about it and went with it.

Hi. I am good with service but I had to go to two different shops and one charged a deposit and it was the same claim. I was looking for a refund due to paying twice on deposit. This cost us 210 dollars.

Very professional and helpful, took their time to explain the details of the coverage, and answer all my questions. Also gave me much needed information on rentals and towing for my vehicle. Also explained to me that I can take my car even to the dealer.

Been waiting on some kind of word on my pickup, been couple of weeks and my wife has cancer and I'm having get her family to get her back n forth to chemotherapy and Drs. I'm having to do work n grocery and whatever kind supply's on my Harley rain cold n all 45 miles one way to work.

This is a very good company. I would recommend this for anyone. This gives me a peace of mind knowing if my car breakdown I will be covered. The service are super friendly and helpful and the roadside assistance was super fast. I love this company. I would recommend this to anyone.

I had made a payment and 3 days later you took another payment. Leaving me in the red at the bank. Five days later, I have not received my payment back and you could have just reversed the payment that you took. Very disappointed!

My experience was limited in that I signed up for CS in May and sold the car I had the Insurance on a couple of weeks ago and had no claims on my policy. Will use it again when my new car is out of warranty.

Here is the rep I spoke with. She was very helpful, I felt that she took plenty of time to explain everything about the policy. The policy is everything that I think I need. I am hoping that if I ever need a repair, it will be this easy.

So far have had good feedback from the mechanic as to work being done on my truck..but still no loaner..This all that I have as for feed back from the repair shop and the question I asked about tow repayment,, sent copy of tow bill to American AutoShield by mail because unable to send it by computer system..or by smart phone..

I spoke with Makala and she was so professional as well as pleasant, I really enjoyed our conversation that we had. She was not in a rush to get me off of the phone, she made sure that all the information we discussed was accurate and correct.

Cancelled one policy due to selling of vehicle. And updated credit card information. This procedure was not painful at all. Representative was very knowledgeable, and completed all I asked for in a timely manner. Don’t know what else to say, he did a great job.

The Car Shield representative was kind, professional and very helpful. We appreciate the low monthly payments and all that Car Shield covers for future repairs. We highly recommend Car Shield to others. We trust Car Shield and we decided not to pay extra for a warranty on the used auto we are about to purchase. Car Shield is much better than any warranty from the auto dealership. You can trust Car Shield.

My heater blower went out in my car. I had to go a couple of days without heat but as soon as my order for repair was approved they were right on it with my mechanic. I have my car back and it blows better than it ever did. Thanks to Car shield I have heat back in my car.

This was my first experience with CarShield so I was a little nervous. The representatives at customer service and towing were very helpful and able to walk me through the process. It was very easy to get my car fixed, request a tow, and rent a car. I also saved quite a bit of money thanks to CarShield. I did have trouble with the tow however. I was told that my car would be picked up by 8:00 am so I scheduled my appointment with the mechanic for 8:15 as I live down the street from them. The tow truck didn't get here until after 11:30 though. Due to that, the service center canceled my appointment and I had to be rescheduled for the next day. This added more time that I had to rent a car and go without my vehicle. Hopefully someone can reach out to Huss Towing in Toledo, Ohio to let them know that this was an inconvenience so that it won't have to happen to someone else.

The representative that I had was absolutely excellent. She gave me the pros and cons about not having the insurance. She is an asset to your company! She answered every question I asked her. She was very friendly and polite.

The representative was extremely helpful and knowledgeable. He even went so far as to tell me where the answer to one of my questions, I had 4, was located in the fine print at the bottom of one of the pages. Rate a 10+ as compared to two other warranty companies I have been dealing with. They get a rating of about 3-.

I am a senior on a fixed income and 99.00 per month is unaffordable at this time. Steven reduced my monthly payment to 69.00 per month which is more manageable. Inflation has hurt me terribly and it is getting to the point to pay a bill or eat!! I appreciate the reduction of my payment to $69.00 per month which will help me very much!

Tried to cancel the order due to finances becoming tight for the next 2-3 months. Sent me a website to review problems with my car. Offered me a lower payment. I accepted to keep the plan. Lady was very helpful and polite.

I've had two claims with CarShield within the last 3 months. I've have been very pleased both times. Each claim was $2000+ and all I was asked to pay was my $100 ded. Well worth the $ so far. Would certainly recommend to anyone who owns a vehicle.

It was good experience, no complaints. Just make a call and all operators will put everything together, transportation and set up with place, where they will fixed your car. I am senior citizen. Highly recommended this place for people who have cars older than 5 years.

The representative I had was wonderful. He found out why my truck part was delayed and overnighted it once he got to the bottom of it. The part was on backorder and no one told me until I called a week later.

My checking account had a temporary hold on it. I got the hold removed on 10/25/22 the day my payment is automatically withdrawn from my account. I returned your call today and was able to tell you to process payment which you were able to do and I greatly appreciate you working with me to make it possible.

No problems with my car yet but they have been very helpful and answered all my questions every time I needed them to. They are all very kind and courteous. One time I thought I didn’t want their service they answered my questions and gave me a chance to think it over after giving me all the information I needed and I told them I would call them back with my decision and they honored that and I did call them and choose to stay with them because of that courtesy.

Very professional and thorough when working with your rep who was very knowledgeable of the product I wanted to purchase and was seamless to add and pay for my additional car. The car dealers I have spoken with are very impressed with how easy it is to work with Car Shield.

I recently had my credit card stolen and needed to replace it. Your rep called me to upgrade and the problem was solved and corrected immediately. I could not remember my password and was having difficulty notifying CARSHIELD that there was a problem

This was not a repair of anything just changing a billing matter. All the people who I talked to were helpful and efficient. Thanks you! I appreciated the help I just thought that the options on the introductory phone call should have not started with option 5 as there was an extremely long wait so I did not know if there were going to be options with 1, 2, 3, or 4. So I started with a five but everything worked out!

I needed to verify the status of my contract. I also requested a printed copy of my contract. Holly was very easy to speak with and left me feeling good about my contract. I would not have any problem recommending Car Shield to other folks.

My service provider forgot to call in before he did the work. So your people told him they would not cover any of the work. This did not make me happy. He still could him send you the work order to see what he did and then pay something based on that.

I’m grateful and thankful for CarShield. Car maintenance has been a hassle. I wouldn’t know what to do with my car otherwise. The prices can vary drastically. CarShield is a saving grace. They talk you through everything, work with you, and make it easy and convenient for you.

The staff was very informative. She did go over the I needed to do the cancel. Was to send a letter of request and give me the email where I need to send to to get my refund on my contract. I had to call again and get the information on the invoice asking me to pay and she did mention not to worried about it.

I went to my repair shop to get my car fixed and was told that they no longer takes CarShield, after 5yrs boy was I bummed so I called CS to find out what I should do so they sent me more places to go. They are pretty far from my home but I guess if I want my car repaired I'll have to take it closest to my house. I'll be doing what they recommend if I want it done. ✅ Thanks CarShield.

Good polite person answer the phone. Spoke so professional and gave good advice and she got my payment through very fast. Then she ask me if was anything else she could help me with. The she thank me for calling CarShield.

Received a pleasant greeting and representative assisting me quickly. I was pleasantly surprised that I did not have to wait on hold long; however, the Customer Service that I was given by the sales representative would not connect and I retrieved another number from the CarShield website.

My credit card was cancelled due to fraud, and the bank issued a new card. Agent was very helpful in offering a 1/2 price plan for paying semi annually, saving me money on the coverage. She was very knowledgeable, and helpful, and friendly.

Shawn was very helpful in assisting to update my credit card and saved me $5.00 off for the 6 months. There was nothing else done so I don't really have anything else to write than what I have stated above.

I have had nothing but great service from Car Shield for repairs of my vehicle a 2003 Dodge Intrepid. You have saved me quite a few thousands of dollars. Would recommend you to all to get this company for car warranty, today was only to talk with customer service to change my payment card and it too was great.

The only problem I have is that every time I have a claim they tell me that my contract doesnt cover it and there is no way I can purchase a better one. I am willing to pay whatever it costs in order to get the proper coverage.

It was a very good experience. Everything was explained to me in detail and all my questions were answered. The salesperson was very friendly and informative. The whole experience was very good and was handled very professionally. Thank you.

I called to ask about why my last payment had not been made. Being in the hospital, it seems that I had lost track of payments. Brittany took care of my situation and professionally handled a solution. She was very polite and professional in the way she handles my situation.

I thought I needed a jump but it was not the case. It turns out my battery needed to be replaced. I called CarShield and there was a tow service here within 30 minutes to assist. I was fortunate to be home when this happened.

I was happy to have the initial responder be so helpful. He knew what was needed to be done right away and committed to fixing my car right away and found a shop that takes CarShield customers. If y'all cover everything my car needs fixed you will get 5-stars!

Trying them out, have used another brand for years but their customer service so far is top notch. Both sales people were extremely helpful and not pushy, time will tell if and when I have a issue with my auto.

Had payment date, and change of address. I recently moved, and I needed to make a change of address. Also had to change my payment date. Car Shield was very helpful in making this transition. Represented was very helpful, and courteous. It made everything very easy.

Supposed to be buried in this email but so far have not seen it. Don't know how I like Car Shield because I can't figure out how to use it. Hope I like it and can give legit good review. Frustrating to try to get info.

Excellent customer service.! I Would definitely continue with remaining with this company. Cheyenne, (customer service representative), answered all the questions I had. She is very knowledgeable and very helpful. I hope that the excellent customer service this company provides will continue on.

Great Customer Service!!!! Help me with the service needed. I Would recommend anyone to get Carshield. The representatives gave me the best options for my car and also what was affordable for me. Also Have great perks included in your package. Thank You!!!!

CarShield is very misleading, I have never heard of you cannot have a rental car if your car isn't being work on more than 4hrs, and only a 4-day rental. I haven't had a car in a week time because the car is in the shop waiting on the axle to come in, and when I called carshield, they told me I wasn't entitled to one because of the hour the shop said they would be working on the car. Also, carshield is not paying the whole price to have my axle fix, I have to pay the balance. Now they tell me they don't pay for airbag light being on, but it is an electric problem. I would never again recommend car shield to anyone else. Thank you.

I fell behind with my Oct payment due to my bank acct being compromised and money stolen out of it. The people I spoke to went up and beyond to help me with my situation I and appreciate that so much so thank you...

I was unable to find a repair shop for my electric care that would take your insurance for repair. Your agent called area shops and saved me time. She even left me a detailed message. She even said you are too busy to do that, let me handle that for you. Your customer service has been outstanding.

I had to wait more than 2 weeks because don’t approve the part on time. The adjuster didn’t do a good job. My car was in the mechanic too long because you don’t approve the service quickly. Right now I don’t have the representative name but is suppose that you have it.

My representative was the best ever.. Can't wait to buy another. Having to write so many words is a little wack...but she was worth it. I can't remember her name but I will find the paper I wrote it on tomorrow. Great work...even greater DETERMINATION.

My experience with CarShield is always excellent. Thank you very much for helping me with my account. I'm very appreciative of CarShield and would recommend them to my family and friends to take care of their automobile needs. As a senior, I truly need CarShield

Customer service was great. I had to change my debit card number because I got new one and payment didn't go through. They sent me an email and I called right away to change card info. My experience was great. Very nice lady.

They help resolve my issues when I called to report the issues with my vehicle. They are working to provide the correct results needed. I do need a response in providing me with a rental so that I can continue to get to work and not depend on others as described in my contract.

Very Good Customer Service, David ** did an excellent job and the Tech on the vehicle Inspection kept me updated via text messaging on vehicle status and the warranty service fee was exactly what was stated when my service plan was sold to me via Car Shield.

No fuss no muss. Car Shield covered $1800 of a $2200 repair bill. Our end was just under $400. Worth every penny. P.S. I was in the car biz many years ago. Surprised at how well this company handled the transaction, start to finish.

We like CarShield. They replaced the air conditioning for us. We had no problem with them. We recommend them all the time to our friends and family. They are honest people and very trustworthy. We are happy to recommend them.

My car start smoking. I was stuck in the middle of the street. I called CarShield. She found a shop that was willing to accept my vehicle right away and a tow truck came in matter of minutes towed my car to shop. I was so relieved that I chose CarShield. Thanks CarShield

I was very happy with my experience as the full coverage was much less than I expected. It gives me security knowing my Jeep is protected and I can go anywhere for service. I was able to talk with an agent quickly.

When I initially called to join CarShield (I Called!), I didn't know before but I know now that the customer service representative did not give me all of the different plan details I needed to make a good informed decision as to which plan to select. It was more like he chose for me. In fact the representative I spoke with was kind of pushy and intimidating. He was short with me and aggressive in my opinion but I still acquired the service because I knew I needed to get the protection.

Great and friendly customer service. Ryan is an asset to the customer service team. She is very friendly and has a great personality. Ryan is also truly knowledgeable about your product and offers several solutions to help me solve my situation.

CarShield Extended Warranty for 2015 Chrysler Town and Country. They were very good at answering my questions and helping me get the right product. It did take about 3 different calls to get to the price I could afford to pay. Very happy with the coverage. Glad I had it, it saved my money on a new transmission. After 4 months in the shop and many phone calls, instead of replacing one part at a time they finally told the shop to just put in a new transmission and they did. Ran 6 weeks then had a part fail again. They fixed it & it ran perfectly after that. Not CarShield's fault. Was the Shop I think.

Spoke with rep. and explained my 2005 Mercedes was involved in a car accident and we put a hold on my account. And I stated as soon as it’s repaired and back on the road I will then reinstate it as it is valuable.

I have a Ford 2007 Mustang Gt convertible. It overheated on me three times and each time I would have it towed to the dealership. The first time I was told they replaced the reservoir. The second time it happened they said they checked it thoroughly and could not get it to overheat. The third time we videoed it with a phone and sent both the video and the car via tow truck. They had the car for about a month and had to rework the car’s harness which is obsolete. They also changed a very expensive fan and misc. other parts. The total cost for CarShield was $400.00 for the first repair and $800.00 for the final repair. The service advisor that worked with my car knew I had Car Shield and said she was going to look into it for her truck. The service advisors all work in the same area and I heard several of them say they were going to check Car Shield out. Anyway, I was sure glad that I have Car Shield in my corner!

Bobg

Insurance coverage. Extended coverage for my vehicle. The lady was very pleasant and I really appreciated her kindness very much. Sometimes when need favor from God and He provided the help they I needed today. The lady was so helpful and provided everything that I needed. I needed a kind voice today and she provided it.

After criticism of information about CarShield not paying their customer bills I had no problems dealing with a senior advisor from carshield. My paperwork went through without a hitch. Dealing with a senior advisor would like for newer employees to be trained as well by those advisors.

The customer service agent was very friendly and helpful in supplying me with the correct information. She also informed me about my date and time for more info go to the website and I will definitely discover much more information. So please feel free in joining a winning team, call or sign up today for a peace of mind.

I was suppose to receive an email of a copy of my contract, **, but so far, I've not been able to retrieve it from this email from Car Shield. I'm still waiting for a copy of my contract via email and a copy is being mailed to me, it is going to take a couple of weeks to get to me and I'm not comfortable with it taking that long.

Your people were the best at getting me the help with getting towing at a time when I needed it the most. I was able to get my Town and country van into a shop and get my transmission fixed before something else went bad. I have to say thank you all.

Outstanding service, It is a pleasure to do business that really knows and practices CUSTOMER SERVICE. A organization that teaches its people how to properly deal with customers who have Alzheimer's and other related illnesses is rare and unusual. It is truly a pleasure to do business with such a business.

CarShield is the best. You don’t have to be worrying yourself how will your car get fixed. They take care of it for you. All you have to do is take your vehicle to the Mechanic shop and they take everything from there.

I WISH YOU COVERED MORE. I HAVE NOTHING MORE TO SAY. THANK YOU. I JUST WANT TO BE REFUNDED. I would like to cancel my contract/account. Please refund me my $139.99. I’m no longer interested in having CarShield. I can be reached at **. My contract # is **.

Get a rear differential fixed. There is also some recall items that need to be checked on. I'm hoping that all goes well, I got CarShield for this reason to help me out when you're living on a fixed Income.

I applied for CarShield protection on my 2001 Buick. The customer service representative was very professional and I really appreciated her assistance. I received a good monthly premium for being a Retiree and Senior Citizen. I would recommend others.

My conservation with your rep regarding a credit card change went very smoothly and he was very professional. I would recommend Car Shield to any of my friends. I don't know what else to say except everything went very smoothly.

Drive CV axle repaired on 10/17/2022. Was told it was not covered by repair shop. We were ready to cancel contract because nothing had been covered since we had the policy. We felt is was not something we needed to continue to pay if no value came from having contract. Dale explained it was covered and sometimes dealers do not want to deal with additional companies to pay cost, we were not being told the truth about coverage. He asked we submit the invoice from 10/17/2022. We appreciate the assistance.

We had a great experience with Car Shield. This was the first time we used it. We live in a rural area. The representative was challenged a bit finding a local towing service. She went the extra mile and found one for us.

Well to be honest while under coverage I had no need for repairs or service from Car Shield. I sold the car and dropped the coverage. I asked for a quote to cover the 2015 Mini Cooper and was not prepared to pay $40+ dollars per month more to go from one turbo car to another.

I am disputing the fact that I bought the contract from CarShield but it's American Car Shield that I have to deal with and they are refusing to cover all the cost for this repair and that I must pay $1,200.00 plus tax. To make matters worse, Toyota will not guarantee the parts that AAC wants to send them to put in my car, and for good reason! So if the AC fails 6 months from now and I'm facing more charges, what happens then? Fix this because my husband's life depends on it.

Called to make payment and update payment information. Representative was very helpful. Did not have to be on hold very. I appreciate not being kept on hold as I have a busy schedule and so long wait times are not feasible. Thank you for your service being offered.

Very happy with the coverage, and customers service, I will highly recommend Car Shield to all my family members and friends, thank you. I heard about your company when listening to a talk show Mark Levine, he praises your company.

When my vehicle needed repairs it was covered 100%. I did not have to pay out of pocket. Great coverage to have. I would recommend Carshield to my friends and relatives. This was the best I could have chosen for my vehicle at the time of need. I currently have a new vehicle and I'm no longer in need of this coverage. Thank you Carshield.

I needed to change our address and banking information. The representative made it really easy. The representative was very helpful in getting everything taken care of. I appreciated the time and effort that the representative took to get everything handled.

I had to replace a mirror on my car for $634+ and was hopeful that it would be covered, but it was not! The lady who answered my call was kind, but not very helpful or empathetic in her reply and I asked her several times!

I love CarShield. They're the best... I was really unsure about getting coverage but I did and let me tell you it was worth it. My transmission went out and CarShield came to the rescue... They replaced it and I only paid a small deductible of 200. Once again thank you.

Excellent. Great customer service. Polite. Professional. To the vehicle in question. Very good and accurate. I would most definitely tell a friend and family members. In fact I recommend CarShield to all of my peoples. This is by far the very best customer service I've ever had.

Plain and simple, a big rip off. Never explained specifics yet quick enough to take payment. BBB will be notified. Everything I asked about coverage was not covered and I was never notified on my phone number but my wife was notified instead of me being notified. Not very professional on y’all’s part.

Asked if a part was covered. I was asking about the thermostat. The service representative looked up my policy to verify that it was not covered. The representative was very professional and polite. This was the first time I had to call and it was a pleasant experience.