CarShield Reviews

I was able to get a reduction of the fees. I was also able to get some info on my grandson’s car coverage. Cameron was very helpful. My friend Roberta ** recommended CarShield. She also told me to let you know I am a senior. I work for the Carroll County School System riding a special needs School Bus. I am a member of our local fire department auxiliary. I am a member of AARP. And I help clean my church.

Unknown debit to my account. Called to have charge credited back to my checking account. Charge not shown at CarShield. I will submit copy of bank statement reflecting charge by CarShield. Hopefully this will resolve the matter.

They are as fast to returned my money when my car totaled, I am glad I join them. And as soon as I need new warranty they will be the first company I call. I recommend Carshied to anyone. They really delivered.

Have to cancel getting a new car but will call back soon for new car to be covered. When we did have a problem with this car you all were there for us and everything went perfect. Everyone should have CarShield. It is totally worth it.

Very good I will tell others about Carshield. You guys have good customer service thanks, I am glad I join you guys. Thank thanks and thanks thank thank once again. Derrick **. Have a good day. Thank for all you do.

The person assisting me was very nice. He was knowledgeable about CarShield and what they had to offer in a very timely manner. He asked quite a few times if I had any questions. He explained the process of me purchasing CarShield for my vehicle. I was well pleased with the service he provided.

Both agents I talked to Carly and Lauren were warm, worked with me to get to a price I could live with and were very helpful. I was only calling for information but ended up insuring my car even tho it's very low mileage and I drive about 2500 mi a yr. Have a 2nd car, and it is still insured as well..both were great on cust service and highly recommend.

It was very disappointing when I actually needed to use my monthly Car Shield and find out the hard way. Very hard to find a mechanic..the ones I found wanted to charge me all sorts of diagnostic service fees upfront like Pep Boys. Not at all what I was expecting. Called Toyota and they said they don't accept it anymore. Called other mechanics and they said the same thing. Time will tell but so far I am sorry I even signed up for this hassle.

Wasn’t covered and was told it was when signed up. Very disappointing because it wasn’t from lack of maintenance it was worn out items? You buy the warranty in case something breaks! I’ve had 2 requests and both refused! Why have it? Please cancel ASAP.

I have been trying to get a supervisor from CarShield by the name of Nicholas to call me back for over a week. He's handled my claims before and he's a person that I can trust to help me. I have everybody else in the company calling me except for him. I feel that if I've been working with you for over 3 years and you've been taking my money out of my account. The least I can do is speak to someone who I prefer to talk to not who you want me to talk to.

Experience with outside factors changed my interest in continuing with your service. I will be more specific as I receive the initial contract in overlooking Exactly what is and not covered. That is all at this time and consideration for resubmitting my decision at that time.

You have one story and the Ford dealer tells me another one. The truck did not run right. They ran 3 hours of tests to tell me it was a oil change and a air filter. **. Rebine Ford and Car shield are screwing me over at least 3$300 dollars of this bill. It's car shield's.

My phone call was answered in a prompt. courteous and professional manner by your sales representative. She explained the different programs that were offered and what was included in the packages along with the price ranges and deductibles. After the program guidelines and prices were explained to me, any and all questions and concerns were answered.

The gentlemen I spoke with were very, pleasant and patient. I have referred your company to my friends. I also asked the person at Morgan Chevrolet for his opinion, and he gave good reviews for your warranty. They do a lot of work with Carshield.

The call was great. Customer service answer all my questions. She even told me everything I needed to know about my policy and how it works. I'm glad I have Carshield. It's one of the best car coverage out there.

The agents for CarShield were respectful and courtesy and they answered all of my questions and concerns. The quality of answers they gave me about my warranty are just what I was looking for in an extended warranty put the discount for being a disabled veteran.. Thank you and God blessed y'all.

Conversation was easy to understand. It was explained very well, all my questions were answered. She was very clear and precise. Our telephone conversation was what I was expected including the time it took to upgrade from Platinum to Diamond coverage. I would recommended this coverage to everyone.

Excellent customer service. The representative was knowledgeable of what I asked about my Policy and a copy was emailed to me and I was asked if I needed anything else regarding this matter. I will refer my friends to CarShield.

I was told someone who call me back to explain a concerns, I was not sure if that would happen. It did happen with more than positive results, Glad to made this investment, was not sure if my vehicle would last but it did and I got the results that I need. Glad I made the call,

Spoke to 2 agents. Both have been great with information, vehicle has been at the shop since Jan 5th. It's now Jan 24th. Just a little lengthy in waiting. Other than that everything is great! If we could please keep the communication tight that with updates that would be ideal.

It is taking a long time. I understand that the job is extensive. How do I expedite the repair. My rental car is turning into a great expense! The mechanic said that it was taking a rather long time for CarShield to respond.

The agents were knowledgeable in answering all questions I needed answered about my car. They were very polite and courteous towards all my concerns about purchasing the plan for my car. Thank you so much for explaining the plan very thorough.

Nothing negative to say. Received 5 star treatment but I sold the vehicle. My overall experience was great. Wish that I would have known that I could have transferred the coverage before I purchased one from the dealership. In moving forward I will retain the services and recommend it to all family and friends.

I had a great experience with CarShield. I put it on my Dodge Durango because my miles were getting high and it was totally worth it! When I had to use CarShield services, they were super helpful, fast to respond and the customer service was fantastic.

Every time I called I've always been very helpful, very nice and professional. They're very understanding and they work with me to keep me as a customer. Amazing customer service and just seem like a good company. Thanks for the help.

Never received a booklet of coverage of card even though payment has been taking out of my checking account for the last 2-3 month, Called a couple of times with no results and as now have not received anything from the company.

The agent that helped me was very informative and explained everything very well. Eli made the process turn out to be a great experience. Appreciated his efforts and especially impressed with him knowing the military phonetic alphabet. I look forward to having this coverage and peace of mind in these days ahead.

Obtaining this coverage was very easy to understand & complete. Your telephone Customer Service agent was clear & extremely helpful answering my questions & aiding my decision about which coverage plan to choose.

My 2004 Jeep Cherokee needed a water pump replaced. Carshield managed the claim directly with the repair shop. I found the service to be expedient, and they kept the customer informed on status of claim without requiring an inquiry call from the customer to Car Shield. Thank you!!!

Contract pre negated to provide no service for the HVAC system!. No discussion, no help, no anything!!!! I will post this on any and all message boards. I will advise all my customers to avoid any thing Carshield. Huge scam!!! What a rip-off for consumers!

Spoke with the rep and wanted to setup and bi-monthly payment plan to help spread out the cost of the service. I think that regardless of the level, that people should be able to adjust their plans to spread out the total monthly payments.

I was told that Carshield does not cover these kinds of repair, by ourisman chev security and by Carshield when I called them. I thought I had good coverage by Carshield when I purchase this coverage, and I did not know about the limits with the policy.

You never cover the item I need. I have more than one vehicle policy with Carshield. I'm canceling all my memberships and I'm telling everyone on social media to NOT ever buy from you. I'm making it my life's goal to let people know what this business is all about. And that is stealing people's money.

Had called about a scheduled monthly payment issue. My CSR was responsive and helpful! Got Prompt attention. I would not be reluctant to call again if I needed immediate assistance. Highly recommend their services, keep up the good work CarShield staff!

I find your contract incomplete due to your failure to include information as to what is and isn’t covered under emissions and your service personnel not knowing what is and isn’t covered under the emissions policy. Also you don’t cover what is covered under seals and gaskets in the contract.

I called to discuss the coverage changes due to the mileage of the vehicle. If I pay for diamond coverage it should stay diamond until I decide to change it; not because the vehicle performed well and exceeded a certain number of miles before needing repair.

The customer service was superb. I love how all my questions were answered with precise answers. The information given was very easy to understand and the representative did not mind answering any question I brought his way. Keep up the good work and I will be sending others your way.

Very attentive and kept us informed on progress of our repair. We received a call from Carshield and several from superior dealership on the progress of the repair. We have 3 vehicles insured with Carshield and have always had good work and easy repairs with all of them.

Thank you an your company for help me with my vehicle's coverage. You made my life so much easy once again. Thank you very much. I will recommend my friends to your company and the representative that help me with policy was excellent.

I spoke to a young man Darius and he went above and beyond the call of duty. Was amazing. He is the reason I will continue to come to CarShield for very very long time, years and years and years to come. I don't know if you have employee of the month, employee of the year but that young man deserves it because you don't see this in the world today especially after Covid-19. For customer service just went out of the window this young man still has it. Everyone should look for someone like Darius to work in their Fortune 500 company.

My car has been in the shop since Monday, and this is Friday. I still don't know if it's going to be covered or not. I don't have a car and I keep getting told that the adjuster will know in 24 hours. What's going on?

Carshield Did everything they advertise. They put a new engine in my Vehicle 2012 JMC terrain. Customer service was right on a point I was very helpful getting my claim Approved. Carshield repaired my vehicle 3 times last year time in train Window motor And engine. I would recommend Carshield to anyone that asked me. I am a customer a happy customer and have no affiliation with Carshield other than being a customer.

Yeah I’m very excited that I have Carshield. This company has saved me some money that I can use for a different expense. So I’m grateful for the quality that this company has provided for me to keep my vehicle on the road.

The representative was very helpful with my situation. He called elsewhere to make sure my claim was being looked into and advise me of further responses to the autobody shop. Thank you so much for all your help. I will recommend Car Shield to others. Before calling I was in tears and after speaking to your representative I felt much better and at ease.

You would be a fool not to sign up. Had this policy for 3 yrs and it is worth every dime. Had an engine problem. CarShield was straight to the rescue. Rental and all. Took my truck to the dealership And within a day the claim was approved.

Had great customer service over the past few days. All agents were patient and very polite/Respectful. I had a policy for my vehicle in the past and had good results so I decided to purchase one for my wife. Hope to have the same experience with this policy going forward.

I will never ever recommend. My car has been in the shop for 3 months. CarShield took forever to send someone to look at my car. Then when they did nothing was put in. Took a month to get an authorization. Then they had to order the part and after 2 weeks they couldn't get and told the mechanic to get. Nothing extra was offered to me and I'm still without my car. I am unhappy with the supervisor depart as well. Guy was super rude and just tried to blame the mechanic which I have been with when he has tried to deal with CarShield.

The agent was very helpful in responding to my request. The assistance given to me was very professional and very informative. This kind of attention convince me that if any of my family or friend would be interested in this type of service, I'd gladly refer them.

Called for information about how to file a claim. Had awesome information related back and how to go about handing this. I would greatly recommend CarShield coverage to my family and any friend. I’m actually wanting to add a second vehicle soon. Not at this time.

Very satisfied with prompt response. Every aspect of my conversation with agent was accurate and courteous. I have been completely comfortable with my subscription to Carshield. Hopefully, I will continue to enjoy the benefits of my subscription for many years.

Submitted new monthly payment instrument. Instrument previously used became exhausted and had to be replaced with a new one. Transaction was successfully completed and all parties were satisfied. The Car Shield Representative was cordial, helpful and understood the situation. I hope for the same assistance on future contacts.

To was very pleasant to deal with professional and patient in explaining the coverage. He doesn't rushed you. He is kind and knowledgeable. He called back cause I do t have my VIN number information of my car. That was nice.

Everything was easy and worry free. Dealership did all the calling so I did not have to be bothered. My car was 10 years old and for two years no claims. Then it just happened and I needed CarShield. Thank you.

Understanding the individual was difficult and burdensome most of the time. I am an American-speaking ** of 74 years and had to ask for clarification of what was said or conveyed to me. This individual should not be reprimanded; but, should be trained in a different method or given more training.

Very pleasant and helpful representative. Ms. ** was very helpful in finding my warranty as I did not have that information readily available. She corrected my email address and phone number. My son and I have the same name and he has a contract also. Just superb customer service.

I took the Fiat to my mechanic today for the check engine light. He said my policy does not include engine repair. I have according to my papers, the Gold Policy which is supposed to cover everything. I guess I should have gone with Endurance that keeps calling my house. Chrystal

My experience with CarShield was negative. Due to the information on your commercials that prompted me as a female to sign up for your service. the commercial does not state that the systems have to be failed: in order for you to pay a claim. The lovely Vivica A. Fox saying, "As a woman you really need this service." My charge was $2100 and I still have to pay you $110.12 a month. That is not saving me thousands of dollars.

The customer representative, his name is Steven was very helpful. He was also very persuasive and he also stated that I was getting a great deal for what I was getting. Instead of canceling my policy I made the decision to keep it. Thanks again Steven for helping me.

I call to change a few things on my profile. The representative was very nice and patient. I have not had to submit any type of claim yet but think they would be just as helpful. Will tell friends and family about the phone call.

I was assured my problems are covered under my plan. I requested pick- up and delivery of the vehicle which has been arranged for me. I have not had the above problems before and, although the car is nearly 11 years old, the mileage is still low, so it is not time yet to trade it in.

I have only been a customer a short time. There was no hesitation assisting me with my request. My due date was changed to a date that works best for us. It was quick and painless. Would highly recommend to my friends and family.

I canceled both of my contracts on 1/11/23 just 4 days after setting them up. Next thing I know they have taken out 2 payments out of my account for 1 of my vehicles. When I called Car Shield they denied taking out the payments. The payments have all of their information when they make them so the bank knows where they come from and they still have the nerve to play stupid and deny everything. I called Mepco their financial company they use. They said they have not run any payments that they must have come straight from Car Shield office. I have the email they sent me after the phone call on the 11th where I canceled everything so now I guess I will have to fight them to get my money back. I'm going to probably have to turn this over to a lawyer.

I needed to move my payment date this month. They were very courteous and professional and took care of my problem without any hassle. They have always treated me with respect regardless of what it is I'm needing help with.

Thank you for being so thoughtful and you have to think about it. I don't know how long the parts on my car will last. So I'm definitely glad you guys will be there to help me when I need you. You are a great part of my driving needs.

Keep up the great work. Customer care was above and beyond what I normally get on phone calls to other companies' customer service line. I believe your co. Must invest in employee training. Most companies lack in the area of emp. training. Keep it up.

The service I got was wonderful and I loved it! It was very helpful. I would recommend CarShield to everyone I know because they are good and confident and they will help you in every way necessary even as far as calling s shop for you. That really shows they care and they dare willing to help in every way possible.

Carshield thanks for the best.. Time and opportunity to say how this is my first experience So give little time set in so that I'LL feel more comfortable and Convention known. I have most Trust with carshield. Good quality And Well known business.

My 2nd rep Amanda really saved me from canceling with Car Shield. I called at 8:41 am on Fri. to get my car towed to my mechanic in Rockville, MD., the rep got me a tow (TF Towing & Recovery LLC) & said they would be there in 11/2 hours. When they didn't show up after 12 pm, I called them - the first time no one answered. Then around 12:40 they answered & said they were 15mins away. They never arrived. I called Car shield back at 2:30 pm to ask about the tow comp and find out what was happening. Amanda was the rep & she understood my frustration and promised to find a tow company that would actually show up. She said that the TF said they couldn't tow my car but didn't know they had to tell you (Car Shield) nor me the client. Amanda ordered Nardo's towing & Recovery and for my inconvenience waived the $59 overage ($125) fee I would have paid. Nardo's did arrive within the time slot and towed my car.

The representative was very kind and helpful. I really appreciated talking with her. It’s really great when you get someone knowledgeable and kind. It truly makes the experience so much better. Thank you for the great customer service and the ease of service within the call.

I am new to CarShield, had a question regarding the 20 day/500 mile or 40 day/250 service exclusion. I was told that if I do not reach 500 miles in 20 days the 40 day/250 mile automatically kicks in. We do not drive that much.

After some serious cold weather, my truck wouldn’t start. Got a jump and drove all over town. 2 days later it wouldn’t start. After three attempts it started. Drove several feet & engine stopped. Called Car Shield & explained the problem sounded like the alternator. They notified a garage for me to go to and then a tow company to get there. The emergency services associate was great. She was professional, courteous & friendly to a point that she talked to me like a part of my family to a point where I was no longer stressed or upset with my situation. Now that is what I call service.

Thank you for submitting my claim so quickly. I truly appreciate the understanding and patience. The company rewarded the two vehicles involved a total loss, which is a blessing, we are so grateful. Your office filled and submitted the claim so we didn't have more stress, they even called The Hampton Inn Garden Suits in mentor Ohio Reynolds Rd. property and faxed the information needed to reserve and pay for 4 days and 3 nights so we can get home safely. Thank you. We hope to enjoy our new vehicles your staff is assisting with.

Requested update on claim **. Customer service gave the updaters information I requested. I was informed that they needed a copy of the paid towing bill. The invoice was emailed to them. They are still waiting for a written estimate from the transmission company.

Car wouldn’t start so I call CarShield Roadside Assistance and the tow truck driver kept calling me with a delay for up to 3 hours. CarShield advise once the car is towed I was responsible for finding my way home. The tow truck driver finally showed up after 3 hours and was told that my car insurance was towing the vehicle because I was not sure if CarShield towing would ever show up. Not to mention none of the services that was needed for the vehicle was covered under the warranty.

Excellent service. Representative was great. I hope the coverage is as good. Thank you for being there. I have had Ford warranty. Was good for years. I switched to CarShield and hope I made a good decision. Cover my truck bumper to bumper. Thank you.

I admire the professionalism, knowledge of product, and courtesy! I appreciate the patience that was given me. I feel at peace with this policy and sleep a lot better too! I know I will have to use it eventually but I am very comfortable with the coverage.

It was an outstanding initial experience with CarShield personnel. The interaction was nothing less than positively positive with quality helpful, knowledgeable and cheerful representatives. It was definitely a pleasure and I look forward to the future needs of my Jeep Patriot.

I feel safe knowing I have a highly recommend service that will help in case I need it. When I call in and speak with customizer service they can be understood. Language is fluent. This helps me since I have a hearing issue.

Very happy with Carshield representatives. Car shield represents one of the programs. I believe most customers are happy with car shield. A happy customer is a good customer for life. What more can a happy or delightful customer say is important to others and car shield.

Couldn't read my contract until 4 months afterwards, requested 5 times. Online I couldn't read not much? Then hearing horror story from customers that needed their cars fixed, sham all that cash for ADs, and retired Stars, saying "Yeah my CarShield save me." Ha! Ha! 4000.00 dollars, maybe pay for the AD, Any Stars got CarShield. Hell No.

I initially called to cancel the coverage on my Elantra as I sold it to my daughter to help her get a dependable vehicle for work and taking our granddaughter to school, etc... After speaking with Giselle, I reapplied the coverage for a couple of weeks for her to address any issues that may arise. Giselle was very patient and professional throughout the entire process.

Monthly price change for policy. Pleased with the outcome. Hope it will cover the cost of repairing my car which is now more than 10 years old. I hope to continue doing business with CarShield. I have been with you for many years.

Everyone was good to me. They got me to where I need to be at. The repair shop was good. And I got into a car rent quickly. I would recommend Car Shield to anyone. They will get you back in your vehicle

I would recommend CarShield for the knowledge of the intake personnel and how they conduct themselves while explaining how CarShield can save money while owning an automobile. I have not use the warranty service but may have additional comments if and when I have to use it.

After purchasing an extended warranty only 3 days prior, as a result of purchasing my car 2 days prior to that, I was involved in a an accident which has totaled my car. As I've been considering a new car (for the 2nd time in less than a week), I was hoping to determine the cost of a warranty for each of the cars I was considering purchasing and using that cost combined with other factors to help make my decision easier.

Kayla was great. She helped me all through the work on that van. She worked with the mechanic to make sure the job was done and done right and through the whole ordeal. Kayla and the mechanic worked like a team together to get this job done and at last She made me the customer very happy.

I recommend because always I found everything I looking for. The customer service are excellent and professional. Carshield are the most important car insurance in the country. Cover the most important part for any car. Always you have the choice for any mechanic or dealer and paid direct to the mechanic or the dealer.

Lee was very knowledgeable, and he answered all of my questions. The price is not too high, especially for everything that is included in the Diamond package. The company I used before cancelled my warranty without notice, which really surprised me. All in all, I'm happy I chose CarShield!

Customer service was very friendly, helpful, and respectful to my needs. I have not heard back from the dealer yet, but so far, I am VERY SATISFIED with my service!!!! My agent assisted me with ALL of my needs, very quickly. She was also very understanding to my needs!!!

Representative was very helping helping me make my payment. Was wondering if you offer routine maintenance coverage as well such as oil changes tune ups brake pads and rotors, etc. Does rental car coverage begin at the time of breakdown or when the car starts being repaired?

The customer service rep was very polite and helpful. I had a question about how to upload a maintenance document to the app on my phone. She explained how to do this and also gave me an email address as a second option.

Rep was very friendly & helpful. Was able to cancel my policy when I found out I had another year of factory coverage. Darryl was extremely pleasant to deal with. His expertise was evident because of his timely resolution of the problem.

My experience was very good. The person help me to pay on my account. she was very helpful, explaining how the program works. I needed to change my address, she did it without any problem. She was very polite.

Very bad misrepresentation of contract, doesn’t pay, and poor customer service. Very bad misrepresentation of the contract. They do not pay for anything but cheap parts if they do, twice they refused to pay for my car's work, very bad customer service, rude, doesn’t care if you cancel your contract which right there says a lot. Refuses to let me talk to supervisors. They steal your money and don’t pay when you need it …. Scammers.

I had not received a booklet of coverage and was not sure of the coverage that was on my plan. The representative was very helpful in assisting me and letting me know when this booklet would be sent to me. I was concerned that my coverage would lapse and be able to get coverage. Thank for the response to my inquiry.

I am satisfied with the service I received today due to I was offered a lower monthly payment. I also received a list of repair shops in my area who accept Carshield. I would recommend Carshield to family and friends.

Very satisfied customer with Customer Service and timely response to my situations. I would highly recommend CarShield to friends and family. Friendly and courteous staff. The representatives are knowledgeable of their job and they make calls to ensure that the customer is satisfied and that all questions are answered.

Excellent customer service, the rep was very professional. Called me back when she said she said she'll. Haven't yet used this warranty for any claims but it's worth it. Hopefully I don't need it as my vehicles are well maintained.

I called CarShield and talked to Jordon on 1/3/12 to get a quote on my Honda Civic 2012. Very polite and knowledgeable about the insurance I needed on my Honda Civic. He gave me a quote and a discount on my insurance and I took it. Will recommend CarShield to family and friends, thanks.

I called about changing the date of my payment. The young lady helped me with my problem, and I was very satisfied with her way. She handled my problem. And she was very kind and tell me if I had any other problems just call back.

Requested brake and tire services, but they were denied. I was told my requests were maintenance issues. Yet, with one year to go before my contract expires an agent called about renewal of my current contract. Makes me wonder, is it concern about me or CS's bottom line?

I don't know much about cars, but Carshield took care of the problem. We gave that car to our son. Now we are encouraging him to go with CarShield, but we still have two cars insured with Carshield. Great company!!

Order Placement: Lots of time spent. Very knowledgeable. Very diligent making sure I understood the policy details and had all my questions answered. Created appropriate expectations. Cancelling: Made things very easy for me. Appropriately asked why we were cancelling (which was because we decided not to buy the car, or any car). Clearly explained how the process would proceed and how/when I would get my refund. Very personable.

The customer service representative was patient and informative. I would recommend call CarShield to my friends. I will definitely put Car Shield on any vehicle that I purchase. I feel secure and knowing that I don’t have to pay for any major repairs on my vehicle out-of-pocket.

I called your company because I learned that my account was not paid due to the fact that I forgot to tell your company that my account was compromised so the bank locked my card. I called and made the proper arrangement made a payment on my Ram and I also I thought in my right mind that the jeep was also going to be covered. Well now I learned that the jeep was not covered so I will be calling in the morning sometimes after 11 o’clock to figure out what the problem is and also when I made the payment for the ram they wrote back to me and said payment went through for an Infiniti. I don’t own an Infiniti of me advise that if this doesn’t get solved and keep making errors on my account professionally, I don’t want anything to do with your company. I will close the account OK so this is it this is my last chance your last chance as well. Please do not call until after 11 o’clock you will not. I say again you will not get to speak to me before that.

Love it soo far, great job, kind service personnel, keep it up. Glad to have the protection at a cheap price. People have been helpful and kid, love it soon far. I have not used it yet soon can't give my true feelings, but so far service has been very awesome thanks

Thanks for the peace of mind on the road as I know that I have the extra covered on my car as I travel to see my family and kids that are up and down the west coast and you never know what could happen even though you take extra great care of your vehicle.

I check out other auto repair insurance dealers and they could not match CarShield's. The lady I talked to was very informative about trucks and cars. She answered all my questions and explained how your system worked. She also explained and talked about some repair items that I did not think CarShield would cover repairing.

Why describe. You guys don't respond anyway. I have tried numerous times to contact Felipe C (your Agent in charge of claim) by phone at 1.800.531.1925 ext. ** and had to leave messages tagged urgent, with no response. CS did not pay for all necessary and associated parts/labor on my car. My out of pocket expenses were $665.85. Can somebody call me?

It's been a long time for me to be paying for a rental. I get tired of getting hung up on when I call them. They don't want to fixed my jeep. This is the 2nd shop for my jeep to go to. I'm tired. I don't have the money.

No stress. Polite. Knowledge. Friendly person. Laura called me back as asked her to the next day for me to speak with my wife before I decided and Laura did call me back. Laura was quite patience in listening to my questions and responded very well.

My car was totaled 1/5/2023 and right now, I have no car at all. I will use in future when or if I have any need for your services but thank you for being there if I would have need and you have great workers.

I really never speak with anyone but my car service dept always gets a quick response from your office and in turn they are able to do a quick job in repairing my car. I am glad that I have a warranty with CarShield.

Auto Nation Nissan service department replaced the ignition coil and active grill air shutter. I told the Nissan service advisor that I want to use my Car Shield warranty for the repair work. The service advisor called Car Shield. The repairs work was paid by Car Shield and I got my car and I drove home thanks to CarShield.

For the most part the service provided is ok except for the part about not using original parts, which is not stated anywhere, the company has upgraded and let go some companies under their umbrella which is why I stayed with them. I also think they should cover bolts and washers; they are not the same as screws.

You didn't cover **, you explanation was **. Wouldn't recommend you to my dog, let alone my worst enemy. You can stick this company where the sun don't shine. When I was sold this coverage I was told it would cover a water pump and components, wrong. Again, fuel injectors are part of the engine but you don't cover that either. What good are you to someone like me when I'm this far away from home?

Well no interaction as of yet but pleased at how you support people and their dreams of owning the cars they love. Look forward to adding another vehicle when I have the chance to, the prices and coverage are very reasonable.

First, CarShield has a good product at a decent price, however, read and understand your contract and don’t give up if your claim is initially denied. Warning, it’s likely ALL claims will be initially denied, prepare for a battle that you WILL win. I suspect Car Shield saves a lot of money by ripping off customers that accept No as an answer or the customer doesn’t want to argue for their benefit. Like many Insurance and Warranty companies this appears to be their business model?!? Also worst customer service experience ever!!! The garage and I spent a total of 7 calls and over 4 hours in the phone to initiate and process the claim! Here’s my recent experience in December 2022.

I was very grateful that CarShield covered the problem that I had. I would recommend CarShield to everyone. I am so glad that I have them on my side. They are great people to work with and they are always super nice when you call them.

Company does not want to pay for anything, and when they don't cover a part they won't cover diagnostics either. How do you know what wrong without checking. This Company should not be in business, my car needs a $400 part, it's not covered because of the word exhaust os in its name but the actuator is covered, talked to 5 different customer service people. 1 out of 5 was on my side but I lost.

Very good rep. Made me understand of what I was buying. Let me know I could contact him if things were misunderstood. I hope your company is as good as your salespeople. Look forward to the upkeep of my Buick Century.

It has been a great experience with CarShield. They are real and efficient. I would recommend them to family members and Friends that is a good company to have in a position where you own your car or home. I was able to take my car so whatever dealership I wanted to go to and they did come through with the service provided for my vehicle.

Took almost three months to get car back. Don't know who cost it to take that long. But I'm glad I have it back. I found out that I'm having issues with my radio now and smelling fumes but the dealership not calling me back. What can I do? Thanks. Delphine **

Amanda was very helpful and understanding. Do not need extended warranty anymore. I'm either selling to my dealership or trading in for money and new car. But if I need you again I will call. Thanks for the previous year. Was easy to obtain.

I never received any paperwork on my new contract, I had to call to have one sent to my home address. I am not happy that I had to do so. This is not a good way to start a contract with new customers. Bad for business!!!!

The Gomez and garage service. And I am myself. Have been with a bad experience with customer service and adjuster problems. Getting my truck fix. It has been a week. And no answers. Who can we speak to help with this questions. To clear this up. And get my truck fix.

They were very good. They were right on point. They were very helpful. I hope that I will be very happy with you. I hope that I can recommend people to them. So far I happy with you. I hope that I happy.

Very good company and at the pocketbook. I tell everybody I knew, get Carshield. You can not go wrong. You save yourself a lot of money. The money you save you could buy the next new car or go on the trip of your lifetime.

Painless and competitive. I currently have a vehicle covered and had to utilize the service at a tremendous savings to me. Great to know that coverage takes over when factory warranty expires. I am very satisfied with the policy thus far and look forward to the coverage on the added vehicle.

Everything was done perfectly. I’m happy I pick cost you. Yes, I will recommend it to a friend. My car has broke down. I wish I got it sooner. I paid $900-$1000 last year to get my car fixed hopefully cause she’ll take care of everything for me, thank you.

Called to change our due date on our account. It was done in a matter of minutes. The person who handled this was very courteous and efficient. Everything was handled in just a couple of minutes over the phone. I was extremely pleased with dealing with CarShield.

I had to cancel my son's coverage on his car because he is selling it. I just got him the coverage a few days ago, so I was able to get my problem solved quickly and easily. Both representatives were kind, patient and knowledgeable.

My power steering light came on unexpectedly and I lost power steering. Ultimately, the battery light came on. I drove to dealer who, after diagnostics, said the battery and alternator had to be replaced. It was Saturday morning before New Year's and I had to get home to get medication. Ourisman fixed the problem and the service associate said he would contact CarShield on Monday and get the issue resolved. He did and CarShield approved. Thanks!

I believe CarShield screwed me over on car rental.. My car was in the shop from Wednesday till Monday.. I rented a car then was told I wasn’t eligible for reimbursement.. Would never recommend car shield to anyone…When I signed up car rental was an important factor for choosing car shield.

Some parts of the coverage are not available. Which still can be costly. Everything should be covered under the hood, all electrical parts and seal, driver module and low-pressure fuel sensor. I would also like to point out that the last two times I tried using CarShield, the request was disapproved. It is unfair to be with a company for service and never get approval for small items on a vehicle. There should be some type of consideration on parts.

Helpful, very nice, kind, knew what I had needed to be done and patient and guide me in the right way so I would know what to do when I go to have my truck service at the dealer and show me the the way to contact them if I have any problems with getting my car fix.

When you have a claim you always find a way not to pay. Always saying something else caused it. When someone gets a plan you should explain what covered under the headings. When I called about a couple of things they said they were covered then the repair shop called and they said they weren’t. A rip off taking people's money. Totally wrong.

I bought a CarShield policy last evening. In less than 24 hours, I was telling my older brother about the deal. And he asked the question, "did you get your military discount"? My answer was "no, I forgot to ask". I called, Car Shield Customer Service and spoke to the representative and the agent promptly applied the "Military Discount" to my contract. Thank you.

Change in plan payment option. Request went off seamlessly. Patrick was very helpful. I needed to change from credit to debit card. The wait was short. I also expect the changeover to be smooth. What should have been simple was... Thanks.

I needed to cancel because my new vehicle had full coverage already. Person who handled cancellation was nice and handled call well. I had no problems with the cancellation. Would have been nice to handle it online, but with doing it in a call I was certain it was complete.

I only asked if tire blowouts are covered to which I was told they are not. I also told them I had lost my original paperwork and requested more to which I was told it would be mailed out. I will be waiting for this information in case I ever need to file a claim.

Setting up payment date. Was simple and expedited quickly. Your representative was very professional. I recommend your company to anyone with a used car first and foremost. I was unaware that you also handle brand new cars. I’m sure your policy exceeds most warranties. Thank you.

Great service on fixing my vehicle when the starter had to be replaced. That would have cost me over $700 if I'd have to pay out of pocket. I reiterate that CarShield really came through for me when I needed them most.

I called in to cancel my policy since I sold my vehicle, and both reps were very professional and did a great job assisting me. I will definitely be back at some point, and refer family and friends to purchase your products.

Very courteous, knowledgeable and answers all my concerns. Would recommend and have recommended CarShield to friends and family. I think it’s important to have a back up plan if you need help getting your car fixed and they are worth the money to get it.

I went to my car dealer and was informed they no longer use CarShield. I pay month but was not able to use CarShield. I was fowarded a list of places where I can use CarShield but not my current dealer.

Everyone was so nice this morning again Thank You So Much. I recommend CarShield to anyone it's a great plan to have before your car break down because it will. I have had to use CarShield last year and I was very please with their service, they explained everything to me that I would have to do again. Thanks.

My car needs coils and I called CarShield to see if it was covered. Thank goodness it is. It helps with car repairs, when I don't have the money. I'm so glad I have CarShield to make possible to get my car back in the road again.

Needed to update credit card information. Also needed places in my area “country“ that would fix my car. Chris in customer service was so patient and helpful. He had so much more info for me but computer crashed. Not his fault. Technology.

I wish I would have been told prior that you pay and then get reimbursed. It’s tough these days, who has a few extra hundred dollars for a rental. Guess I’ll have to figure it out. Not sure how but will have to find a way.