CarShield Reviews

Peace of mind has never been more affordable! We have yet to need this product, but at 74 my husband is no longer interested in the family mechanic job. We travel across the whole USA to see our grandchildren. Knowing you are covered takes that possibility off the table. Thanks CarShield.

I am very pleased with your service and response to my submission. Turnaround time and explanation of the process was very timely and accurate. I was just speaking about the service to a friend this morning and he will be call you.

You said have $100.00 copay so why the hell when used I have to Pay $529,00 time before $732.00. Lies, lies, false advertisement, why don't you backup what you say, I am on a fixed budget and can't afford scams like this. Do you screw all your customers?

Excellent. The representative was very helpful and very nice. I would recommend Car Shield to a friend. I have seen many of the commercials on tv. I have much confidence that they will continue to provide perfect customer service throughout my repair process. I will always use Car Shield.

Very Excellent Service, I was given all the information that I needed to make a good decision, I was informed of all the plans to make my decision, and the plan that I choose fit my needs, and I like that it's a monthly payment, you're not lock in on a contract, thank you.

I submitted a claim to have the master switch for the power windows replaced and I am very satisfied with the service I received from CarShield to have it done through my dealership. The claim was processed smoothly and professionally.

Gary the customer service rep was very understanding and helpful. I needed to cancel the coverage on my 2008 Chevy Colorado but keep the coverage on my 2012 Smart car. He took care of this for me. Gary made this transaction smooth and easy.

I am a new customer with Car Shield, my experience was absolutely pleasant. The agent that guy initiated the contract with was very patient, friendly, and informative. All my questions and concerns were answered. Car shield made a great first impression!

Byron **, the representative who handled my call exceeded my expectations in the areas of professionalism, knowledge, friendliness, and ease of completing our transaction. I wasn't rushed or confused, and Mr. ** lifted my spirits and made me laugh. It was a real pleasure doing business with him.

Excellent communication between adjusters and repair shop. Also excellent communication between myself & customer service was also excellent ....Authorization was fast and quick... Will recommend to other people...Also liked the fact that it was authorized by video and pictures to make the process faster.

Trying to get money out of the company would set your teeth on edge. They will try everything to get out of paying. I had a problem with my air conditioning in my car. I’m still waiting for them to Approve it. And my mechanic had warned me.

The Friday before this past visit, I had nearly $1,800 worth of work done on tahoe. During the weekend I remembered that the tahoe had coverage. Called # and asked about retroactive payment to me. Told no. Had tahoe getting blower fan fixed. Told that Carshield would pay 267 and I'd have to pay 456 or so. Not what I expected.

When I call about anything the representative is always nice and very friendly. They make sure they go over with you about your account and when my tire was down and I needed some help I called them they helped me out so much and the service was fast. Thank you all for the service you provided to me

I have a five star review. It was very helpful and nice to me. Thank you. I would like everyone to have car seat as the secondary coverage. Cartier will help you save money on cost of getting your car fixed and keep you productive everyday.

I will applaud great professional plus the business and work ethics are exceptional I'll recommend car shield to anyone who has a car or vehicle I've only had the company for three months and will use their services in the future.

When I contacted CarShield yesterday to find out the length of my contract, the guy I spoke with was very helpful and very nice. I have no complaints with CarShield thus far and would definitely recommend to a friend. Being a widow, I definitely appreciated the not taking advantage of and the no pressure to purchase when I initially contacted CarShield.

I purchase Car Shield, thanks to the representative lady which was so explicit taking her time with me which believe me I’ve got her lots of questions; she didn’t lose temper and in the end, I was happy to purchase the package offered by her. Thank You for being there for the company and for us.

The program CarShield offers seems too good to be true? We all know the old saying so I am hoping they are the exception to the rule. I just purchased and recommended to another! They offer an unlimited plan with a monthly fee that will never change and only I can cancel, let's hope they come through when needed!

Sorry, I don't know my order number. I don't have everything with me at the moment. The service was great and not complicated. Thanks for that. The coverage was average, but thankful I had the coverage. The getting started part is a little lengthy with questions you don't have all the answers to when you're sitting on the side of the road with a broken down car.

Should cover any kind of engine repair such as in my case exhaust manifold not just what is lubricated to replace exhaust manifold was $500 dollars. Most engine repairs would be non lubricated parts such as intake and exhaust manifolds, alternator, starter, coils, fuel injection

Car did not start due to dead battery. Called CarShield. Operator was very friendly and patient with me. I was nervous because this never happen before, Service was delivered less than an hour. I am pleased with the service. Now I can travel knowing I will be taken care of while on the road, I already recommended Carshield to family and friends. Thanks to Carshield.

Correspondence received through mail. Customer service was outstanding. So happy my vehicle which I love so much is covered by CarShield. I will be covering my other vehicle with CarShield when the current coverage expires.

I had questions that were answered. Have never filed a claim until today. Car is presently in shop getting diagnosed. Hopefully I will hear from someone soon telling me when my car will be ready. Hopefully it will not take too long to fix.

Professional response to periodic survey. The Car Shield support staff are very professional. The Car Shield product is effective. It is easy to contact Car Shield support staff with questions. The Car Shield support staff answer my questions promptly and professionally.

Tests and labor costs I feel need to be reviewed. This item is in the luxury electronics package (Leo) Rearview back up camera and sensors. Also charges associated with hazardous waste disposal. Your review and comments would be most appreciated.

Took my car to the first mechanic on your recommended list ~Wiygul! BIG MISTAKE:!! I was told so lies and untruths, so many things found wrong with my car but not covered with my extended warranty insurance with Carshield, only to have a car shield claims rep defend me against the auto shop manager, causing them to DESTROY MY CAR!! NO ONE WOULD TAKE IT!!!! 1 yr's payment for nothing!!!

When I called customer service to change my bank account number, I was told that I could no longer pay using my checking account, and that I'd have to use a credit card or other method of payment. Today, I managed to use my checking account by changing the account number, something the first person said couldn't be done. I was ready to quit CarShield.

I've had a great experience with everyone I've spoken with except 1. She was very rude, but I didn't and won't hold that against the rest of the employees. I appreciate the way everyone else treated me. They were very respectful, and helpful. I highly recommend Carshield. They're the best.

Excellent. I am very much satisfied with CarShield. I will recommend all my friends and families to get the CarShield insurance as early as possible please. Specially they are customer service is the best.

Inflation and price increase in the product prevents me from making future payments, I felt the price I was paying was slightly high. On my way out, the CarShield rep made offers to retain my account active, but I declined the offer. CarShield is a great product to have as a backup

They were always professional and answered all my questions. I would recommend them to anybody that asked me for an extended warranty, especially on high mileage vehicles. I was treated so so professional. Thank you guys so much. I trade in my car. That’s the only reason for the cancellation and I got a new car.

I'm so happy with CarShield the moment I called in for help with my car. They made sure my car was taken cared of. I'd recommend to everyone. I was called back and notified what tow company will be picking my car up. I was called when they were close. I was called when they arrived. When my car was at the service shop. The mechanic kept in close contact with me about the repairs.

My experience was I needed a tow truck and they were there for me. I didn't have no red tape, no white tape 'cause she is the best. Keep up the good work. Cost you nothing. I will tell all my friends and family about CarShield. Everyone come check out the CarShield it's worth it over the years. Your car will run out on you so keep in mind that CarShield is here for you with welcome hands they will pay for what you want done.

Got my the ball rolling long overdue and I really Appreciate that. Thank you so much Margaret for taking care of this matter because I have been getting a lot of runaround for months. Margaret jump right in and took care of it again. Thanks you so much.

My conversations with your Associate, Tiffany, were lengthy and detailed I actually reinstated my service with CarShield. I did have an uncovered issue with my Car and had to have my Dealer fix it. Hopefully, I will not have any more uncovered parts issues. I still opted for the Gold Plan at $121.72.

CarShield has been a "God Sent"!! The Customer Service is outstanding! This is bar none one of the most professional and knowledgeable group of people I've come across in a very long time! Kudos to CarShield!

Service was polite, informative and helpful in getting both my understanding of process and how to fulfill necessary requirements. Hopefully, all will meet the needed standards for repairing my automobile. Thanks for your assistance. Will check back asap when it all moves forward.

Took to shop on your list. They called, got authorization for repair. Fixed my Truck. Had no problems with this repair shop. They are great people here. I will use Rt. 21 Truck and Auto in the future for any auto problems.

Everyone is very nice and helpful when I call. Thank you for being the way you are. It’s very hard in this day we live in to find a place/business that still believes in the power of relationship, customer or personal. So thank you for being just that. Whoever reads this message I wish you the best in the days to come. Live every day to the best you can.

I had a problem with my pickup truck, I took it to an authorized CarShield automotive shop; the shop diagnosed my problem, it was my water pump; within 24 hours CarShield called my mechanic on the claim and said that they would take care of $1,200 I would have to pay for wear and tear items, and the deductible. GREAT JOB!

The agent was not pushy but was clear and concise with his information. He probed to get me deals and I signed up without researching any other companies. Car Shield was the 1st company I called based on the name and I liked what I heard.

I was considering canceling, But the agent went over my policy and gave me some insight on why I should keep my policy. I advised I would reconsider and keep my policy and possibly upgrade in the near future. She was also kind enough to explain when my payments are due.

Even though it took 4 days to get everything going and we had a little bit of miscommunication in the beginning of the claim once everything was cleared the process was fast and I am very happy. The mechanic that was in network was very nice and knowledgeable as well.

Great customer service from everyone I spoke with from sales to cancellation. I called to check my options before purchasing my car. And decided the dealership package was a better fit. I will consider this company again in the future, because of their customer service.

Cara was very helpful in getting my policy cancelled in a very professional manner after my vehicle was declared a total loss after a collision with an 18-wheeler and no longer needed the coverage for my 2012 Hyundai Accent.

I was helped in a timely manner. The operator was very helpful and friendly. He knew just what to do to take care of my situation. I would definitely recommend CarShield to my friends. Thank you very much for your service.

I have identity theft issues. So I have to replace my card a lot therefore making my payment issues a nightmare. It was resolved and the rep was very friendly. I love that he was able to let me know I am ok and even offered me a deal for the future.

I was not able to find my contract and required a new link. I was emailed a new link within a couple of minutes and downloaded my contract. I asked a couple of questions about coverage and got answers quickly. Good job!

Had to call to find out local service locations that accept CarShield and there are none near me as advertised by your sales/marketing dept. Very few locations accept CarShield. Not everything is covered on drive train coverage.... Even though electrical parts and other non mechanical parts are utilized in the "drive train."

When I took my SUV to the dealership for repair, I was advised your system didn't pay the dealer's repair costs. I've grown not to trust anyone other than the people trained on the make and model of my vehicle! I wasn't expecting to deal with some possible "shade tree" mechanic to ensure my vehicle was correctly repaired. This was told to me AFTER I had the car at the dealership. Not pleased with that surprise!

I wanted to clarify why on the CarShield App it showed the 2019 vehicle as a Honda Accord vs a Honda Accord Crosstour. The Car Shield Agent explained what was important was the VIN number. She asked and verified the VIN which was correct.

She was extremely helpful in changing my account. I had traded in a Jeep for another one and made the change easy and fun. She is hands down the best representative of any company that I have ever dealt with, I was extremely lucky to talk with her. She made my day.

This happened because the radiator was cracked and leaking. This also was the reason it started to buck and shut off. They also informed me that the oil cooler o ring leaks badly but not covered under my auto shield. That was disappointing.

I could not discover the information about service for my vehicle. Leaha was very on target with information and services available to me through local resources in my area. It was excellent information. I would recommend that it be included in the packet of information available online,.

Very friendly customer service. Handled the issue I asked about very professionally. My first time calling since I acquired the my policy. Would recommend to family and friends. They make everything easy without confusion. Warm, friendly, courteous, and knowledgeable of their commitments to their policyholders without hassle.

No description is necessary. It was only a question if my account was active and in good standing. Shirelle said yes, my next payment will be on 12/19/22. Thank you very much for your assistance in this matter. Sincerely, KarenLee

Satisfactory service but cost is higher than other services of this type. If they had other incentives I wasn’t aware of them. The company is not endorsed by the Better Business Bureau and I think that would be a plus.

I needed a jumpstart. I received prompt service by a nice guy, who performed the service and was helpful. Customer service was prompt in getting someone in my coverage price to come. Thank you so much for the help I needed.

Both of the Gentlemen who I spoke with were Very Helpful!! I was able to change my withdrawal date without a problem at all!! Was a pleasure to do business with. Very professional. Thank you again for all your help.

I never had to use the services of the company. When I called to ask question about my contract, I was always happy with my answers. I closed my account because I bought a new car, and all the factory warranties were in place.

Car Shield is a good thing down. When your car break down you don't have to have to pay your high view maintenance on your car. Yes I have to pay your short portion of it to get your car fixed and running back on the road again

The car repairs that needed to be made were denied as not being part of the contract that I had so if I can’t get it fixed that way I need to get rid of the car and get something else so I canceled my policy.

I have no issues at this point in time. Glad to be a member. Your advertisements are well promoted as shown to be good prospect of a honored company to be with. Want to see more of how the good work is done!!! Ok.

I called to cancel one of my accounts because I thought I did not need it since my other vehicle has some dealership coverage. But the agent very calmly, respectfully and persuasively changed my plan. Agent was able to convince me to keep the account.

I think my time with CarShield was helpful and afforded me peace of mind. My having and using CarShield as a backup was the way to go. I do plan to avail myself of CarShield services again in the future.

The rep was very kind about the information was needed along with being professional. A joy to speak with. The rep compliment me on the work that I do for a living and encouraged me to call again if I had additional questions or concerns.

The person I talked with and activated the contract was professional at service, answering questions I asked and was very kind and polite. A great person to sign a contract with. When I asked the question reference to keeping the contract that I am signing for today, does it continue for the year to come. I was told yes. I signed up for three years. Then I asked if I could get a 'CarShield' card after the contract and he said yes. I have not received the card. I would like to know what service locations in the 30030 area that I can use the card when I get it the card.

You guys were great, UNFORTUNATELY, the mechanics were not. O'Reilly told us the ignition coil, we went to Pep Boys, they said it was Spark plugs, we went to my husband's mechanic, Mr. **. He said it was the injection Fuel. Run my car to 1/4 fuel, add the fuel injector additive, run the car. Fill it up and run the car. It worked and I did not need the car serviced further than that.

I called Carshield on the 14th of this month because l read a text stating that it hadn't been paid. My credit Union contacted me stating someone had comprised my account. I contacted Carshield with the new card number on the 14th but she didn't put the new card number in correctly because l received another text stating my bill needed to be paid. This time a really nice woman answered the call by the name of Brittney to assist me and saw where l called. She corrected everything then sent me a text stating the bill was paid. Thanks again Brittney for your assistance.

Very helpful. Customer service guided me through the process very well. I've heard great things about this company and am looking forward to working with them. I maintain my Avalon regularly, but just in case now I have Carshield. I would recommend it to everyone.

So far, my experience has been very satisfactory. This is our 1st claim so we're not familiar with how things will go. I'll let you know when the auto is repaired and working. Your service people seem very friendly and easy to talk to.

Easy to make the correction on the information that I did not have when I purchased the plan. They had already gotten the VIN even before I called back. I'll know more when I get to use the insurance policy.

CarShield is the absolute best in customer service, care and all-around understanding. I've never experienced belligerent reps and I always feel like they care about me and not the money. This can't be said about other car warranty companies. If you want a dependable car warranty company that treats you like a client and not a dollar, then CarShield is the choice.

As I said before you guys are the truth. The representative was helpful and polite. What was said and done was a relief to me. Because I had the comfort to know that Car Shield had my back. Yes, I would tell everyone about how car shield save me money and peace of mind.

Excellent customer service concerning my questlion. Would recommend Car Shield very highly to anyone needing extended warranty services. Saved me hundreds of dollars within one month of purchase. Best possible extended warranty coverage offered from any extended warranty company. Excellent company. I needed an alternator with only 7000 miles on my car and car shield covered it.

Very helpful and satisfied, Todd the service rep, went through and explained every protection in your programs. I would like to thank your service department for their patents for helping an old man who needed your service protection. Thank you.

The experience I had towing my car to the dealer was a good one. The car was towed in, and the dealer call me the next day told me the problem, said they notice I had CarShield, from previous repair. Call and got the ok to repair my car.. And in a few days my car was repaired and I paid what was my deductible saved me over $500. Thank you CarShield...

Rental. I have a problem that a shop could have your vehicle for 2 weeks. But don't tell Car Shield that. Just that the work will take 4 hrs. I feel if a person vehicle is at the waiting for parts to come that may take weeks. I should still be able to get a rental.

When I printed out a copy of my contract it did not show any of my discounts. Therefore it does not show what I actually paid for Car Shield! I got a great deal on Car Shield but It doesn’t show on my contract.

Change payment credit card due to upcoming expiration. Which expires during this month. I am very satisfied with your service and will continue to use Car Shield in the future for any repair work required to keep my automobile running.

My experience was great. When I called to speak to the customer rep she explained everything to me and was very knowledgeable to what my needs were. She told me what my warranty covered and she was very concerned about me as a customer.

You have been very helpful giving me the lowest price possible for my contract, Thank you. I'm finished, I'm finished and I am still finished. If you want more praise you will need to go somewhere else, because I'm finished.

Great, good staff too. The mechanic shop called Car Shield to ok the job that they will perform and one the staff says your that we give the ok. For me that was great news, I will recommend Car Shield to all my friends and families.

Good customer service, clear and understandable contract, fair conditions. Have not filed a claim yet so I am unable to review that aspect of the deal, because car insured was sold. Will most likely use them again on a different car in the future.

My alternator and brake light indicator were staying on. Then my car was making a strange noise. I called the towing service provided through CarShield and they sent a tow right out. I had my car towed to my dealership. Called my dealership and provided my CarShield policy number and my dealership took care of the rest. It was so effortless and received my car back three days later fully restored.

Good job. I had only one service call that was quite a while ago. I don’t remember the items. I think it was a back door lock that was locking and coming down but it’s all taken care of. But thank you.

I recently received my Car Shield book and I saw that the mileage was inputted incorrectly so I called 2 weeks ago and talked to an agent to update my phone number as well as my mileage. She told me that the info was updated. I have a problem with my car now and I took it to the dealership and they tried to file a claim which got denied because the mileage was still incorrect as well as my phone number. So, I called the company to once again give the correct mileage and phone number they told me they had completed the update that was on 11/18 and so I called today to make sure those changes were updated and correct, and the number was still not updated nor was the mileage. the agent I spoke with told me that they needed a copy of bill of sale for the mileage to be corrected and at no time did any other agent tell me that or I could have had it corrected 2 weeks ago.

No email with order number or contract number. Representative keeps sending to both emails and I do not have any information as of yet. The contract is being mailed and I am to receive this documentation within 10 days or so. I have downloaded the app; however, can't load any vehicle information due to no contract or order information as of yet. Any help would be wonderful as I finally received this email for survey.

You had a problem processing my payment, so you called me and asked if you could run it again but I changed my cards for you and we got it all straightened out. Thanks so much. Also the person that helped me was very nice and very polite. He went out of his way to try to make sure that I was taken care of. Again, thank you very much.

Heather was very professional. Very helpful with information on how to handle my first time using Car Shield. I'll be calling again to found out further information. I am cancelling my AAA subscription and I hope for the best with CS.

Fast, easy and without issues. Representative was polite, friendly, knowledgeable, professional and helpful. I have only used Carshield for Jumpstarting my vehicle a few times and it was easy and fast. Peace of mind knowing Carshield is there if you need them.

The person seem nice, helpful and considerate about helping me. I can't wait to try CarShield out, I always see the commercials, but never got the experience. I need body work done to my equinox and I can't wait for the results. If everything goes well I will recommend Carshield to family and friends. Every other company cost so much and a lot of them are rip offs, but from what I heard Carshield get the job done! We'll see.

If I would have been given the $40/mo. cheaper price to begin with, we might have still been with you. I was pressured to get the insurance that day, even though I told the gentleman I was just trying to gather info. and get prices.

My experience was pleasant, productive and efficient! Car Shield replaced another plan that I first reviewed and purchased. I kept that plan for less than a month before I realized they were not professional and offered nothing really of value!

The representative was very helpful and knowledgeable. Great job helping me with my questions and he helped me with all my questions. He was really nice and pleasant to talk to. I would recommend CarShield to anyone wanting coverage for their vehicles.

Nothing but good information and help with any question I have. I have not received any information or paperwork. Have called with questions several times and the response was always quick, friendly and professional. Waiting for paperwork and then my 20 days ip.

Received information that payment had not been made but was told that your system was down for sometime, but she reprocessed and both payments went through for both vehicles. I am on a plan that is automatically withdrawn every month.

I think Carshield was a good idea for people's vehicles when in need of repair. Everyone know repairs can be costly and carshield can save you money. Thanks carshield. I would recommend car shield to family and friends. Thanks carshield, Gary

I haven't had the opportunity to use your services. The last time I signed up with Carshield it was not very pleasant. First of all I had one of my vehicles repaired and the auto repair shop would not accept your services. So, I'm trying to find out what car repair place accepts your services.

I had to either change my due date to the first of the month or cancel my policy. I only get paid on the first. I’m a disabled vet and making payments on the 20th or just no longer possible. She was very helpful on changing my due date to the first, can’t say anything bad about her. She was a great pleasure dealing with.

Everyone I spoke to was polite, knowledgeable and very helpful. I will certainly tell all my friends and family about your friendly service. I enjoyed being on your website and checking out all your vehicles. What I liked best is your fast service and your helpful instructions. All was very easy to complete in a timely fashion. Thanks for being a company we all can count on.

Had a concern with contract pricing, called in and spoke to Whitney - very good listener and then Devon to assist with my concern - he was very quick and explained the changes. Although the e mail did not show my new contract amount I expect to see it on the next billing cycle - if not I may have to call and will not be happy to have to call a 2nd time for issue I consider cleared today!

Great customer service. Very knowledgeable and eager to meet my expectations. Covered all the parts needed for my car. Hope everything goes well when that time comes if and whenever I have to use the service. Thanks for this opportunity.

I appreciate quick response to phone and towed to get my car serviced waiting to hear the cost of the parts to be repaired as soon as possible. Thank you again for the service you provide. I plan to keep the service

Was very impressed with the information given to us to proceed with car repair. We felt that the agent was very helpful. She answered our questions in layman terms so we could understand the process. Thank you also for informing us on how to get a rental car if needed.

My car has been in and out of different places but still not working correctly. Hopefully it's good where it's at. I thank Gino's Towing for towing it once and Buddy's for towing it once. Neither Tire Kingdom or Redline Tuning wanted anything to do with the car.

Person was efficient and I did not have to stay on the phone long to accomplish what I needed done. I do not like to linger on the phone. I have not had to use Car Shield YET but it nice to know the coverage is there!

In Hawaii, I called Car Shield to confirm authorization for my Toyota/4Runner. SERVCO Toyota was in communication with me and contacted Car Shield. Authorization was given to SERVCO Toyota. Julie from Car Shield called on 11/15/2022@1:42pm and said “claim was authorized.”

The person who helped me was very professional and good customer service. He answered all my questions and made sure that all my concerns were addressed. I really appreciate that. Thank you. This is the second call I have made and they were both very helpful.

Car Shield did an excellent job with the sure vehicle was towed to the shop. Anything I didn’t like about. The only thing I didn’t like about it is a shop charge. Charged me above and beyond. My deductible was $100. They charge $220 and they said it was tax and other fees.

Canceled policy due to getting rid of 2014 Chrysler Town & Country and do not need to have this policy anymore. Will and have recommended your company to many friends and family to check out your product. Thank you for your protection on my vehicles.

Can't wait to use it. I've spent lots of money on my Range Rover and from what my friends tell me they break down all the time. But I'm sure Carshield will be there for me. I plan on keeping my truck forever so this service will help me continue its life for the foreseeable future.

I still haven't received my rental yet but other than that everything is cool I guess. They said I could do either or but I can understand where they are coming from by me not being the correct frame of study but I'm not myself so, yeah.

I am the original owner of this vehicle and I have kept meticulous records starting from the very first oil change on my 2007 Tundra VIN #: **. She told me how to attach the documents of complete service on this vehicle. I am looking forward to being a long term customer.

This information was helpful and was the reason I revised my coverage at this time. It has helped me in preparing to make a decision about my next car... Hoping to purchase a hybrid. In order to do that, my current car needs to be covered for high cost repairs until I can manage that purchase.

I never got anywhere using Car shield. Only I used it for was for a tow truck when my car was down. It went to one shop but never got fixed then my car came back home on a tow truck. Then the next day or the day after my car went to another shop but it wasn't nothing that car shield could do.

I am considering cancelation of coverage. I have spoken with Liela and waiting for a resolution. This will allow me to determine if cancel or not. It was a pleasure speaking with Liela. She explained in a detailed manner on resolving my issue.

I was told that it was not necessary to register the account. I was looking for the emergency service numbers and roadside assistance numbers. I was given them and all is okay. I couldn't locate them in the contract I downloaded.

I had a good representative working with me, she was very friendly and very knowledgeable in her work. I feel that she cared about my problem. She worked with me until I my problem was solved. I'll be telling all of my relatives and friends about Car Shield.

Your agency will not cover my cooling system problem and car rental. Therefore I have to pay $2200.00 out of pocket expenses and pay you $149.00 per month to fix the problem and would entail the mechanic shop to keep the car for a few days and you don’t want to pay for car rental except for a few hours to fix one problem that y’all will cover. But I need the other items repaired also in order to protect the engine so that means I have to pay out of pocket. So I feel you all should cover the rental experience for this to take place.

In my previous section I described my positive experience. My service people were Charle, Justine, Monica, and Angela. They were polite, helpful, prompt and gave me hope in humanity! I’m not kidding. They were more helpful than my dealer and had some creative suggestions.

Car Shield and their team has been excellent. They have kept me informed. They have answered all my questions, kept detailed records between the repair shop and myself. Always courteous, polite and prompt. I would recommend this company to everyone. Awesome job car Shield. Aloha from Hawaii.

Engine vibration, check engine light came on and a burnt smell comes from engine. Pulled over, called Carshield, waited for roadside assistance, which arrived about 45 minutes later. The car was placed on a flatbed truck and I was given a ride to the repair shop.

She was a delight to work with thank you again. Would definitely call back again and if I get Caitlin again that will be awesome thank you. Thank you again for looking into a price reduction and I really appreciate it. Happy holidays.

My 2014 Honda Civic needed the A/C Compressor replaced. I took it to the Honda Service department called Car Shield and in less then 24 hours the repair was approved. All l had to pay was 100.00. I would definitely recommend car shield to my family and friends. Sooner or later if you own a car you are going to run into a costly repair.

My check engine light when on and it turned out to be an Evap Sensor. It Would have cost almost $400. I paid $100! I was thrilled. It was an easy process! My mechanic called Car Shield and then fixed my car!!!

Always good. Just keep up the good work that you guys are doing. I love it. All is good. By the way you guys are doing it the way it should be done. I have nothing else to say right now but keep everything good going for everybody that love Car shield.

My overall experience has been great. Great people, customer service is awesome and the help with your repairs is awesome. Would highly recommend to anyone in need of assistance with their car truck or whatever. Once again thank you for everything you do for your customers always going above and beyond.

I was very happy with Service Experts but I had a preexisting condition that was not covered in original agreement so I was unable to utilize your insurance at this time. Thank you so much for the help I receive from your helpful staff

I spoke to a very nice person today and he explained everything that is taking place to see that my vehicle will be fixed as soon as they get parts or priced and totaled. I hope he is for real because I found this vehicle for my husband and he loved it. Thank You & God Bless.

I didn’t have to use my Car Shield at least not yet. I called the company just to find out how to use it, me, the agent was very kind and explained what I needed to do. I would recommend Car Shield and in fact, I have.

Good service. Good prices. Almost all the main components of the truck and car were mentioned in this silver coverage. Thanks to Cris ** who really was very patient with my information I gave on my type of car and truck vin and mileage.

My experience was very pleasant. Your rep was very understanding and helpful in completing the information. Thank you in advance for handling my situation as promptly as you can. Enjoy the rest of your day!

My order experience was efficient and quick. Very pleased with the online representative, friendly and helpful. As an elder person on a fixed income, I now know that should I have a car repair situation, I can afford the repair.

Car Shield called about our payment not going through yesterday. They had a problem with the automatic payment yesterday. She was able to fix it today. The auto payment went through today. The lady was very helpful with getting this problem settled.

Replaced 2018 Cadillac with 2021 Jeep Grand Cherokee. Was very satisfied with the services rendered and in a very timely manner. Would recommend Car Shield to anyone. I'm able to keep the Diamond W Elite coverage for the transfer from the Caddy to the Jeep.

Hello, I just signed up for policy/Insurance with you and so far I am receiving immediate responses every time I call and very respectful and knowledgeable customer service. I am very happy with my decision to join you and would recommend you to my friends! Thank you very much! Have a great day!

CarShield did not pay for the entire issue. The water pump went out along with the heater core hoses which are all related to the problem. The entire bill should have been paid for. Wasn’t satisfied with this experience which was my first claim. The covered items are very slim. Not sure if it’s worth having a contract for $125 per month.

Apparently CarShield is believing the crap by a company that wants to take advantage of people. What they said caused problems with my truck due to tire size is false. This type of damage would have taken more than 6 months of driving with the tires like this. These tire have only been like this for less than 30 days. Truck has sat in front of my apt more than being driven. Please explain this.

Have had coverage for many years. Unfortunately I lost my job and had to cancel my coverage. New job with better pay so I can resume my coverage. I’m back with Car Shield. The lady I spoke with was super nice and very knowledgeable regarding the different types of coverage. I’m GOLD!

I have had nothing but great service from CarShield. I recommend you people all the time. My entire air conditioning system was replaced last summer, had a loaner for a month, and it cost me $100. Everyone I know who buys a used car or has a car approaching 100,000, I tell about your great service.

Everyone that I felt with professional and helpful. I was treated that my problem was priority and can be worked out. I was told even though I was a month behind, and still treated as a key player. They made me feel part of a family.

I was skeptical at first because there were other positive and negative reviews but my experience was amazing. My dealership processed the claim. I received quick calls from customer service. I submitted my service records and they gave payment to my dealership. I am extremely satisfied with my experience and have recommended 4 family members.

I have to service on my way ** car. I got a little bit now. I have another one and I’m coming back to the program to put in the service on it open. I will get the same service in the same low price that I had like $79 a month. It is worth it.

I called. Asked the rep about the actuator. I was told it was covered under my plan and get together dealership to find out that it wasn’t and had to come out of pocket with $200 because of the misrepresentation that was told to me. No I’m not happy with Carshield.

Straight to the point and resolved about a promotion letter for family and friends only that I will be telling my whole family about getting CarShield for new or used cars. My daughter told me about car shield after her car was damaged and totaled out.

I'm giving you CarShield a 5 star because for Emily who I talked to earlier and the other young lady. I love all of the team. Everyone is so polite and nice to the customer. Me from the very 1st day. You all show love which is good. I would give you a 20 star if I could thank you all for being the best. God bless you all of you my family.

I bought coverage for my 2008 Dodge and no longer have it. I had it a long time but got a new car because it was in a accident. Don't know what else to say but thank you for your service. Great. Fine. Will use you again if I need you.

Did not receive any service. Just info. Thank you so much for that. It was very helpful for the future. Also the customer service representative was very informative and courteous. Our car was taken care of right away. Thank you very much! Sincerely Theresa **

We had an issue with the Windshield Wiper ignition switch and blanker assembly. The Wipers wouldn't go off even when the vehicle was off. We had to replace in its entirety. CarShield covered the cost, minus the $100 deductible. AWESOME!!!