CarShield Reviews

Took 3 days to get the claim approved and they are putting a new engine in the car. Got to love that I will pay $100 and get over $5000 new engine. I will recommend CarShield to all my friends and family. They're great.

The person help me out to set my claim up fine. No problems but my mechanic at Sal's Auto in Croswell Michigan realized It was a clogged filter on the fuel tank. I will hopefully not have to use the service anytime soon but if I do I do not foresee any problems.

I called after having the transmission fluid and brake fluid serviced. I had told the Rep I would do it when I signed up for CarShield. I have the receipts in my folder for future reference. The Rep today was very good.

Issue getting auditor out in timely manner. Took too long regards entire process. Then they didnt want to cover my entire car rental, but eventually they did pay for it.. Good value if your vehicle qualifies. because something will happen & Carshield has you covered.

I was very pleased with the company. Current economic conditions forced me to leave but I hope to return some day. The staff were very courteous and professional and responsive to my needs. I will recommend the company to as many people as possible. Thank you.

I am a past customer, and current one. Carshield have help me with my GMC a few times with no hesitation. My experience with CarShield has been good and I have recommended many to CarShield. I sell used cars for a living. I share my experience with my customers.

The administrators asked for service records within the last year. Now that they have received them they claim they are blurred. So today I'll send them again but will not tolerate another stall tactic and will retain an attorney in order to move this matter forward.

Bought a 2015 Yukon, added CarShield warranty on it, 6 months later the engine blew. Carshield came up with every reason to not cover it. So I had to cover it all myself. Will never buy a warranty from them again, and I warn everyone.

The customer service person was a gracious, kind, welcoming, honest, respectful, knowledgeable, helpful, sincere, well spoken, thoughtful, well rounded, sufficient and reliable. I was very satisfied, because CarShield customer person did make my experience number one priority. Well done!! Thank you!! George & Pattie

Would not fix my truck. The part was under warranty in the book, made up excuse it had no fluid in it. The shop that took it apart said it had fluid in it, it cost me 5000 out of my pocket. Not waste your hard earned money with Carshield vehicle protection plan. And it also take them forever to look at your vehicle, sit in the shop for a week and a half before they ever look at it. Do not buy carshield. Waste of money. Thank you Mike **

Carshield has been great to work with. We have one $1200 claim and it cost us $50. When we had to cancel due to a wreck. Carshield was very concerned about our health and well-being. It seemed genuine. Thank you Car shield for your understanding and email.

Changing my method of payment request was such an easy way to take care of my problem. Leah and Ericka with customer service were so thoughtful and friendly in helping me with this. Thanks to them for an easy request and conclusion.

Just needed to know my method of payment. To make sure you got your payment. I didn't remember my method of payment as I am old. The representative was very helpful & took time with all my concerns. Now I am happy all figured out. THANKS. YOU ALL ALWAYS BEEN THERE FOR ME & JUST GETTING BETTER.

My car has been at the Chevy dealership for almost three weeks now and they STILL have it due to Carshield dragging their feet. I Am Pissed! This is turning out to be a waste of money for me. Not to mention that I need my car and I am stuck at home for the last three weeks. I'm not sure what I am going to do with this service but they certainly don't have my good wishes.

I had cancel my order with y'all because I found out from a number of shops here in Rome Ga y'all would pay for anything to get done...had a guy tell me he had a car in the shop tied his rack up for months because y'all didn't send payment. The customer ended up paying out of their pocket to get their vehicle fixed ...reason for me cancel my subscription...

CarShield has saved me almost 10,000 dollars in car repairs to me it seems as long as the repairer contacts the CarShield company in a timely manner, your vehicle will be ready for the road as quickly as the parts are installed and you are notified to pick it up. I don't really like the rental policy but weighing it out it's 99.8999 in favor of car shield. I would make that bet any day, CarShield is great.

I contacted CarShield for plan information to have my car towed to a CarShield repair service for diagnostics and repair. The agent was very nice, knowledgeable and provided information about my CarShield plan coverage, roadside assistance and auto repair services available in my area. I was very satisfied with the agents response in addressing my questions and the information provided.

I would definitely recommend CarShield to family and friends. They went above and beyond to help with a failed transmission repair on my 2014 GMC Sierra. They really helped me out in a time of need because I didn't have the cash to cover the complete repair. I am truly grateful and forever a loyal customer.

My customer service representative was so very Friendly & Helpful my representative was accurate and knows her stuff. I would like to speak to her time a call and i will surely recommend CarShield to friend and family. And have a great day as well.

A couple of my co-worker have Carshield and was telling me about it, I've seen as most people have the ads on tv, so after my co-workers telling me more about their experience I decided to call and get a quote, the process was very simple, I recently looked up the different plans so when I called I already knew if I decided to purchase a plan I knew which plan I was interested in, so speaking to the sales rep, the process was easy and fast, absolutely no pressure, no hassle at all. The whole process took about 15 mins. Rates were definitely reasonable. I now have a peace of mind I'm covered esp. having a 07 PT CRUISER which anyone that has a PT CRUISER KNOWS WHAT I'M TALKING ABOUT. Would definitely would recommend CARSHIELD. THANK YOU Steven M. WPB FL.

I took my car the the repair shop to replace / repair u-joint. The truck was inspected and referred to an adjuster. I was w/o my truck for 5 working days. Calls to CarShield told me that it takes 24 to 48 hours for an answer. Five days later and still no response about my claim. The routine answer from the call center was a pat, scripted response with no one readily available to talk to. Very, very poor service.

The customer care agent was very professional and helpful. Every time I call I speak with someone that sound very eager and happy to help out. A CarShield is a great warranty for your to have. I will be recommend them to my friends and family in the near future.

Porchia was very helpful in walking us through our contract and explaining it. We needed to rent a car and she explained the conditions of set-up the reservation. We think you should recognize her outstanding service and give her a nice raise, or something.

Carshield is very misleading. I've been paying them a premium rate for gold service for over two years. They have helped with any repairs to my vehicle. Nor, have I ever received a follow up call back. Very misleading and unreliable.

All contacts were pleasant, when I called to adjust the mileage, the lady I spoke with already had my contract just from the call log and she didn't stretch out the call, just got what was needed and completed the call.

Oh Wow!! CarShield went above and beyond with customer service, information and fast payout on a front end job that had to be done or risk an accident with total breakdown and I had no way to pay. Thank you CarShield and I will be a customer forever!!

My water pump had to be replaced. Car Shield had it towed to the repair shop of my choice and they repaired it. This was a pleasant experience and I am happy with the results. I have recommended Car Shield to my friends. I would love to be in one of their commercials!

When taking my car into Chevy Dealer they originally wanted $1400 to fix my car called CarShield and CarShield had us to replace battery, And all the other Codes went away. Meaning CarShield stopped Us from being ripped Off.

Car CD player stopped working. Wanted to know if it was covered. It was. The representative was quite helpful and told me what to do. I have recommended Car Shield to many friends. This is a great service and I really needed the coverage since the warranty had expired on my car. Thank you.

When we initially received a phone-recording quote from "Dustin"; it was for $69.99 initial payment, and $69.99/month for the duration of the contract. This recording was April 23. My wife heard the recording, but did not follow up on it. On May 1, my wife (Carol) prompted me to call Car Shield for some coverage. I (Ron, husband) had no idea of this initial quote recording from "Dustin". I phoned to arrange coverage, and negotiated a $89.99 initial payment and $89.99 contract. When I (Ron) heard the recording with the $ 69.99 amount; I called for a revision. The contract was revised to the $69.99 amount; and approved. However, the initial charge of $ 89.99 was charged on my wife's (Carol) bank account. After 3 attempts to correct this and get the $20.00 difference refunded, we still have not received it. Please try to resolve this $20.00 issue for us.

I bought the policy and the hype that all covered repairs would be attended to. I assumed I could take my car to the dealer or any other repair facility to get the work done. That is not so. The work can only be done at a facility approved by Car Shield. In Toronto, metropolis of 4-5 million people there is only 1 repair facility approved by car shield. I am cancelling my policy as I am very disappointed.

The young lady that I talk to today was extremely helpful and she worked with me in order to come to a conclusion that the both of us were happy with. I would definitely share the word about Carshield. It’s a great company and it’s nice to know that my vehicle is covered.

Great service. The service was professional. the agent answered all my questions. I am quite pleased. I will be in contact with you when I need services for my Miata MX 5 convertible. Please keep my information on file for further reference.

I had a great time working with Carshield. They pay my bill in a timely manner. I would recommend them to anyone who a service. Agreement for their car. They wad very helpful with my concern. It was a great time dealing with Carshield.

I have an open claim, please talk to Ashlee work ID **. She has spoken to me a few days ago about the problem with my claim. I had started the Car shield policy by giving an approximate mileage and called again with the correct odometer reading later on the same day. The mileage was not updated and when my car broke down several months later the claim was falsely denied because my mileage was under 250, 248 miles is what I was told. When I called Carshield the next day and when I asked what was the mileage recorded when I started Car Shield and what was the mileage that the Chrysler dealer in Paramus NJ documented when the car was towed to their repair facility, the mileage was well over 350. Therefore I should be covered for the repairs. Please get back to me **. Thank you. Robert

I have paid for CarShield and had two covered claims which they covered neither. It took 5-6 calls on the first ones from the dealer and then me to get that one paid. The second covered item was not covered because of a procedure issue. Covered parts but not covered. I had the "Diamond" coverage which is their top of the line and it doesn't help when you need help. All people on the phone are quick with an apology but refuse to assist.

Great Customer Service which is unparallel in today's times. I would like to thank the lady and gentleman that helped me today. Congrats on a job well done. Everything was seamless from the start of conversations, I had with them, to adding a new vehicle to an already existing account. Again THANKS A MILLION.

Yes I would. I have not needed to use it now but it's comforting to know if I need it I'll have it when I am ready to use it. I just found out that I have paid off My policy and don't need to worry about missing a payment. It is very relaxing to know that.

So far so good! Great prices, Great customer service! It was super easy to get started! I hope if I ever have to use it that it’s just as simple. Lots of places make you jump through hoops, make you wait for weeks before approval!! So far it’s been great! So glad they offer something like this!!

Put a timing chain in my 2010 Cadillac SRX. Very happy with the work C&C automotive did. Carshield service was fast to pay for the work. Thanks again carshield. Had to wait on the parts. Carshield had already authorized the work to be done on my car.

Very easy and very helpful. Will call me back when all paper work is complete and will then send me new information so I can use if I need to. No more to say about this call until I receive the completed update.

I mailed in a letter of Cancellation for both policies to American Auto Shield within 30 days of purchasing the accounts. I did not receive a refund as promised in the Car Shield pamphlet and continue to get billed on my checking account after my request for cancellation effective April 1, 2022.

On several occasions I've had thousands of dollars of repairs covered by Car shield, I have receipts to prove it. Car Shield has established itself as a valuable component of my families' finances. Great, great, great. No complaints at all.

Your representatives had a very nasty position about they self and they hung the phone up on me. You need to teach your representative how to be respectful to lay people. They talked to are grown people and not kids.

Landa was very good at going over the warranty with me. She's good PR for your company, much better than the first rep I talked to. He was pushy, overtalked, kept telling me "Here's what I'm going to do for you," didn't listen very well. If I hadn't gotten Landa on the phone I may have stopped payment.

I would describe my experience as a settling experience. By being approached with so many "offers" I was really skeptical, but the rep was able to answer all of my questions and help me make an intelligent decision. I would describe this as a overall great experience and I am grateful for the understanding and patience of the rep in helping me to make a big decision. It just made sense in the end.

No. No questions at all but in the near future if I need some more information I can call CarShield for my Red car. Thank you. My friend recently got a car shield too. And I see it on TV and I think it sounds good what they are for every person.

It is ok. They just need to work on a class that teaches the employees to be a little bit more consideration for the customers when they call and not call you as soon as you open asking for a payment on the day you said you was going to pay and give that person time to wake up go to work or even get off but give them time to pay

Carshield was very polite and very helpful. The customer service is second to none! I would highly recommend this company. The price is reasonable and the peace of mind is certainly worth the expense. They resolved my problem so fast! I was amazed!

While I've been a member for over a year, I've never contacted you for possible repair. I needed to have more detail on how the program works than I was able to find on your site, and needed some answers to my questions before contacting my preferred repair location.

Very knowledgeable and considerate while providing explanations of services. Very friendly, patient and kind. I much appreciated the concern and tone used while speaking with me. I could feel the sincerity throughout the call. To include wanting to provide excellent service.

We had very good service and it was easy to sign up. Was easy to get back in contact with same agent to complete paperwork. Hopefully will not have to use very often but coverage and price were very good.

I seen all the advertisements about Car Shield so I signed up. I never thought that anything would happen to my vehicle but all of a sudden my engine light came on. The diagnostics was number five cylinder was a misfire. Car Shield save me over $10,000. $10,000. That’s quite a saving. I’m thankful to Car Shield and all the great employees that work with Car Shield.

The experience was satisfying. I have no complaints. Would recommend Car Shield to my friends and family. The customer service is excellent. They understood my situation and did everything to accommodate me. I want to thank them for taking the time to work with me.

Tiandra, is an excellent customer service representative. Answered all questions in detail. She was pleasant and knowledgeable. Would recommend Car Shield services to anyone looking to protect their car for future breakdowns. Quick and reliable service for any car that needs a warranty for service when their original warranty expires.

I purchased my policy in February 2021 and paid a little over $100/month for 14 months. When my air conditioner failed, I called CarShield to make sure the repairs would be covered and was assured they would be after the $100 deductible. Turns out that wasn't true. Only part of the AC was covered. You paid a little over $300. I paid $1,300. You're marketing says you cover it all. Your representative assured me the repairs would be covered. I'd give you less than one star if I could.

When I purchased vehicle new it had 20“ inch tires and wheels with a leveling kit to front suspension from factory. Inquired if vehicle is fully covered, with assistance of Andrea purchased upgrade coverage recommended by CarShield. Thank you all.

very well. I would surely recommend CarShield to friends and family. Thank You very much.

I called last week to find out about my contract lady that answered would not even look up my account, told me that I would just have to wait till it came. Called back today and lady that answered started right off asking for my phone number and when that didn’t work asked if I had a contract number. When I gave it to her she pulled it right up! Found out that phone & email were both wrong, fixed them, got this right off.

The bank closed my old card, because of fraud; which happened to be the card I used for this account. Your representative was patient, charming, and very courteous. I informed her what occurred, and gave her my new card number to bring my account current. Job well done!

Very satisfied with Darrisha in Claims. She saved my Policy with CarShield and was so pleasant to speak to. She told me what needed to be done and how to go about it. I speak from the heart. I wish there were more around like her. Was very helpful. A+ from a CarShield customer.

The process went much smoother than I had anticipated. I made up my mind a week earlier to contact CarShield but mulled it around until I decided to call last week. I cannot comment on customer service/value/coverage until I make my first claim. Hopefully, that won't be for a while.

I'm kinda going through life right now but on the down side, and all I can say is that when you speak to a customer service agent and they are empathetic about your situation everything changes. They are not just about the money. They actually sincerely care about their customers. I really respect them for their selflessness. I appreciate them to the utmost. I will never forget the gratitude you showed me along with your professionalism. Thank you for your time and understanding. God Bless.

Upon completion with order process, I was happy to have that warranty with CarShield. Unfortunately, I had to cancel my contract with them because I was able to get an extended warranty through MoPar. Other than that, I didn't have them long enough to have any issues with them.

My first experience with an extended warranty program is going very well. I would recommend CarShield to everyone I know especially with vehicles that have a limited warranty. Like most people my vehicle is of great importance to myself and my livelihood. Especially with greater technology and the need for knowledgeable technicians in the auto industry.

I mis-read my previous coverage, thinking that it was about to expire when I found out that I still have almost two years of coverage left. The customer rep recommended that I compare my new coverage with my old coverage first and if I still want to cancel my new agreement, to call them back.

When I had to change how to be billed two months ago I specifically advised to only use the debit card once. Well, the following month, Car Shield used the car again and through my budget off. I called in today to cancel the service and the Agent that I spoke to was able to move this month's payment up as well as advise that if anything should happen, my budget would be all the way out of wack if I cancelled!

OMG where do I start?! I purchased the warranty coverage for a car I had recently bought after seeing the commercials over and over. Three months later the CVT transmission went out costing $9500!!! My mechanic made the call, a CS rep came and inspected the car, I got the okay to proceed with the repair in just a couple days. Boy did it feel great hearing that I only had to pay $100!! CarShield is definitely ALL that it says it is!

They paid all for my air conditioner. All I had to pay was $100.00 deductible.. I had didn't have CarShield I would have had to pay a lot more... I am grateful for this company, I feel safe as a woman, that I want be taken advantage of.

Awesome service. Haven't had a claim but I will add a second service to my next vehicle. I will recommend CarShield to all my friends and family. You guys are the best. Don't stop. I wish you would send me a commercial to run on my internet radio station **. Contact me for more info.

I use Carshield because I couldn't afford the service they provide any other way. They provide excellent and fast service, very important when your car is in the shop. That and the fact that I can get a free loaner while my car is in for repairs.

You chose not to warranty and I paid out of pocket a lot of money. I am thinking of canceling. I did not have a good experience with your company. I think you spend the money we pay you to commercials and not fix people's issues with their cars.

Helped me update my payment and fixed info. to keep my Carshield plan cause truck in shop still and need coverage to get truck fixed. Thanks so much Carshield for helping me keep my coverage. That's why people need to get Carshield now.

Called to cancel contract as I bought a new car. I most certainly will pass the word about Car Shield to family & friends. If I should ever need your service in the future I will get in touch. Thanks for your help. Walter

Experience. Experience with CarShield was calm and caring. They were able to help me with my need in a quick and efficient way. I would recommend them to anyone. Look them up and give them a chance to cover your vehicle.

Carshield is a good thing to have. Advertised as seen on tv. Carshield came in handy at the right time, it helped us out in a big way. Carshield worked with repair shop with no confusion or complications, everything went smoothly. I recommend Carshield it will save you money. Thank you Carshield.

Would recommend CarShield to anyone. Customer service excellent, very helpful and explained everything I need to know. I feel I have a peace of mind having car shield. Vehicle repairs are expensive and the coverage they give is worth having. Also being a veteran they gave me a discounted quote also.

Advertising said battery in warranty, however I was told it’s not covered, but you can get a jump or tow if battery dies. Advertising is misleading. Explanation is correct, but deceptive claim. The advertising should explain the coverage, but it makes you feel the battery can be replaced in the coverage.

Chrysler 300 Touring, My telephone experience was helpful and I appreciate the professionalism Ms ** exhibited in giving me information regarding contracts, contact numbers and claim information, Thank you for your assistance. I would recommend more family and friends if all your staff is as professional as she was. Evelyn

I called earlier today just to update my account and was put through to a very rude and upset payment representative. Who threatened to cancel my account because my account was deferred and she wanted payment today for April and May payment I told her that I already had something set up that all I wanted to do was update my account. She told me that I was lied to that my account was not deferred and that she was going to cancel my account due to lack of payment and she can do anything she wants because she is above all in the company. I asked to speak to a supervisor because I was worried about my account which is in good standing. She put me back through to customer service who was extremely kind and was able to update my account for her and told me that my account is still in good standing. I am worried about my account and will be watching it next month and for a while to make sure that she does not mess with it.

The person I talk to her name was Tony. She was great going over my plan for my 2 cars. I will tell all my family and friends about the great plans I received. I am on TikTok and will give y'all at great promotion.

My car has been sitting at the dealership for 10 days waiting on an adjuster to okay the service. The dealership and myself have contacted you many times to try to get answers but to no avail. I even have a claim number which is **. I'm beginning to think that what you advertise and what you do are scams.

I had an easy time getting hold of you and your customer service was great. I would recommend Car Shield to my friends and family. I hope I will not need the service you offer but if I do I know I am covered.

I called Carshield looking to see what they can offer, and spoke to a so-called specialist by the name of "Shawn" or "Sean", and he started off nice with his sales pitch, but I did tell him at the start and said to him a few times that I'm looking around and doing my due-diligence first before jumping into anything, and he kept pressuring me to signup with the company and it felt like he was doing it to get a commission. So I told him that I get the sales push, and he rudely hung up on me. The lack of professionalism from the so-called "Specialist" lets me further know that this company doesn't train their employees correctly, and if I can give this company a zero rating I would.

I was just requiring as to my monthly payment, which Brittney did inform me of the date in which it was due, and always indicating that my change of due date was not showing correct. Therefore she did take of that change while on the phone speaking with her, that was to be changed at the day of my request over the phone sometime ago.

I am extremely pleased with the service your giver me in repairing my car. I can't thank CAR SHIELD for the fast and quick service given to me to get me back on the road again. I want to thank all of you, and Car Shield's excellent warranty that I have with you. Anthony **. YOU ARE THE BEST.

Requested to try again billing the card on file and it went through this time. Also requested to change billing day to a later day. Start charging payment every 27th day of the month, i.e. May 27, 2022 for next billing.

I am a new customer and could not be found in the system yet. The Customer Rep gave me the correct information to file a claim. And I was able to file the claim for service. I was pleased with her help.

I contacted Car Shield with the intent to discontinue extended insurance with you. Spoke with the rep who seemed nice and offered to reduce the insurance to $79.99 per month. I also obtained a contract to do a compatible study. What I found is my initial payment was to have been $104.00 then $79.99 per month after registering with you In October 2019 but I have paid the $104.00 per month for the last 30 months. If my math is correct that's $720.30 in overpayments. If such is the case please return to the method of payment. Please contact me by telephone or email your decision.

I enjoyed Ms.**'s help She gave me so much information to follow-up on. I will be able to save some money. I just want to thank you for everything. Can't imagine that you were able to find so many good people to help me.

Vehicle keep showing low oil level. I just had the oil change and it will show over fill and later it shows low. So I call CarShield and you all told me to take the vehicle to the garage so they can do a diagnostic test and they will contact you on the finding.

I called in to have my husband's vehicle. The person that helped me was great however, the policy both were in my name. I would like one to be in my name and for the Chrysler to be in my husband's name Michael **.

I can’t emphasize enough that my customer service was top notch A+++++. The warranty process was quick and easy. I will definitely recommend CarShield to all of my friends and family members. If you're looking for a vehicle warranty look no further. CarShield is the go to company for vehicle warranties. Thank you so much CarShield!

I just called to ask some questions and get a list of providers. I had a good experience. People were helpful and I received a list of providers (mechanics) in my area. My car is an old car with a lot of miles on it. Thank you for all of the advice.

I had a simple question about my plan but I had a feeling the answer wasn't going to be one I wanted to hear. I was connected to a very cheerful and professional customer service representative. I wish I had her name. She was patient with me as I'm sure she is with all other customers. That feeling I had about my question turned out to be wrong, she gave me the answer I needed to hear. And she explained in detail about how my plan worked. She was knowledgeable along with a kind attitude. The only reason for my 4 star rating is the fact I've never had to use the plan since (file claim) I purchased it about 2-3 years ago.

When I purchased this plan I did not have my car available to verify the mileage, instead gave an approximate amount. I don't remember the salesperson mentioning a waiting period. Here it is almost 3 months later and I still have over 100 miles to put on the car to be through the waiting period. This car is garage kept at a location other than my residence and was difficult for me to verify at the time. I don't remember the salesperson, nor CAR SHIELD telling me the importance of the actual mileage at the time of the sale and with the car being garaged at a location not near to my home I did not verify the mileage soon enough and now I still have over 100 miles to drive to come within the contract requirements. This phone call I made, while beyond the allowed time, was to revise or supply a more accurate mileage. This change was not allowed, much to my disappointment.

You were very helpful. You answered my questions and informed me of other information I did not know. Thank you for your patience and help. Thank you and I will be with you for a long time. I will inform you with future oil changes and tune ups.

I wasn't sure if I was set up for automatic billing payments. I called and the rep looked up my acct and told me I was. It only took a few minutes. No long hold time waiting for a person to answer, the rep was extremely helpful went over and above.

When I started my account with Carshield agent was very thorough and informative about what the expenses would be to repair my car. I like the fact that I could go to any repair shop of my choosing and Carshield would pay them direct and offer you a rent a car. I especially like my deductible. Carshiled was honest, and straightforward and I had my contact within minutes, The comfort I felt after that conversation knowing that if my car needed any repair that I was covered was almost indescribable and I have no worries about anything happing to my car. Thank You Carshield!!!

All staff were prompt, helpful and courteous. I thought the staff gave clear information and informed me of the limitations of the coverage. I was put on hold briefly while the staff cleared up any questions I had. I was pleased with my experience.and will recommend Carshield to my family and friends.

I have recommended to a friend and he has joined. His name is Cleve ** and he joined right after I told him about the CarShield company. I even told him last week about my experience with you all which was most favorable. I plan to keep my cars in this plan for life.

When I call and talk to someone one from CarShield I feel like things are going to be ok and I don't call that often because my car is a 2014 but when something goes wrong with something I know I can't control I call CarShield.

Each time I have called whether it was to get a warranty on my car, or to swap the warranty to another vehicle, each person I have talked with has been very helpful, patient and very kind and polite. I would recommend CarShield to friends and family.

CarShield is a great company and it’s advertising on all Major Networks and they stand behind their website and there to help when needed. I have a 2015 SmartForTwo and only had to call once and have it taken to the shop for repairs and the process was so much easier knowing CarShield was a phone call away.

The representative was eager and excited to help me get as many discounts and save as much money as possible, he even waited on the phone until I got a payment straightened out so I wouldn't lose my first time caller discount.

Please see previous reviews! One more time - Andrea was professional & helpful correcting the mistakes of the previous two customer service reps! The star rating below is for Andrea only! I started this renewal process in December and I hope it is finally straightened out.

The details were very practical and I gained a greater understanding on policy, processes, procedures, and what I’m expected to do. The resources given helped to yield an easy way to locate the participating shops. After locating the shop, then I had to arrange towing with the roadside assistance number the rep provided me with. I appreciate her taking the time to make certain my car was a priority and I felt like a valued customer.

Call CarShield, told them about problems I was having with my car and they step right in and recommended different shop. Very good customer services, they explained everything to me how everything works with the warranty and told me if I need my car tolled that I could get the service for that as well.

She was very nice and professional. Resolved my issue and was a pleasure to speak with. She was very knowledgeable, and I wish more people were like her. I had a very pleasant experience. She was AWESOME.

I really enjoyed talking to my Rep. He really knew what he was doing and went over and beyond to make sure he explained everything. The patience he had for my questions was also AMAZING!! I would recommend friends and family.

Employee did an excellent job in providing assistance with my request today and answered all my questions regarding my requests. She appeared to be a wonderful employee and is an asset to your company, rated the service today at a five because of the courtesy I received and the professionalism.

I received an email that our payment did not go through. I called and spoke with Ally and updated the card and made my payment to CarShield. She was very friendly and helpful. It was a joy speaking with someone that made you feel special.

This was a promotion I was offered while driving down the road in my truck. It did not retain in my memory, because I was paying more attention to the road than the phone call. Upon being told of the situation I remembered the conversation I had while driving and now understand the amount taken from my account.

Had a contract issue and it was solved. The person helping me was knowledgeable and professional. Thanks to her. She was able to take care of my problem to the point a claim could be processed. I now feel comfortable owning a CarShield protection.

Very helpful, understanding and fixed my issues right away. I called to fix my credit card for payment and fix the problem with my so app and everything was resolved with one call. I have referred you several of my friends and family members.

I called regarding my next payment due date for my CarShield coverage for my 2017 Dodge Journey. When I called carshield and was able to talk to a customer service representative, the representative was Very helpful and quickly resolved my issue. The rep was able to change my next payment due date to a more doable calendar date.

Came quickly. Very professional. I was very impressed. I would recommend it. I really do not know what else to say except that I was very happy with the service. They took my car to the dealership no questions asked.

The entire took 3 weeks for approval and repair. UNACCEPTABLE! I can't get any more specific. Review your own records and you determine how well you responded. My experience was NOTHING like what you want people to believe when they consider your product.

Customer service was very helpful in changing my payment date for this month, where my income could not pay on my schedule date April 19, 2022. To a comfortable date on May 4, 2022, money shall be available in this date. They are always helpful.

My first claim on a 136000 mile car and it was done quick. I signed up last year in May. My fuel pump was bad causing really bad smell and hard time starting up. Thanks CarShield! I have recommended CarShield to a lot of my friends and families and people I meet while driving for rideshare.

On the 8th of this month, Aberdeen Chrysler Center sent in the required information to get my transmission repaired/replaced. On the 15th, they sent in MORE requested information. As of today we have not heard anything as to when we will get the OK to repair my van. ALSO I can not rent a car until my case is OK'ED. Also $40 a day you can't rent a scooter.

Called to get a extension, and that is a very nice option might I mention! Service representative was very courteous and knowledgeable to answer any and all of my questions. I highly recommend Car Shield to all my family and friends! Security is everything!

I was just taking a survey. So far things are going well. Haven't had to use your service yet but I will when it is needed. Just leaving Dallas. Drove my car. My father had a heart attack but he's doing well. Thank you so much but having me as a customer.

No one will deal with this company due to non payment of claims. Not sure what else I can say. Seems like I am wasting my money dealing with this company… Follow up with repair shops before having customers call it’s a waste of my time.

My truck has been covered by CarShield for over 2 years without a claim. NOW THAT THERE IS A CLAIM they want to drag their feet going through their "PROCESSES" before they will "AUTHORIZE" the repairs and since neither the repair shop nor carshield are open on the weekend it takes even longer. I AM WRITING THIS REVIEW TO LET OTHERS KNOW THAT IF YOU'RE NOT ABLE TO WAIT FOR AT LEAST A MONTH without your vehicle people should go to other avenues for extended warrantee repair work on their vehicles. As a matter of just skip the commercials because it's not worth the frustration.

Very helpful sales agent, easy process. Easy transfer of policies and sales person walked me thru the process if I ever need to use the policy. I would share information with all that I know. Great service for those with older cars.

Always quick to respond. Hope to continue on with CarShield for a long time. All representatives are awesome. No delay, no waiting. So far awesome. Giving a try and I hope I don't have to call because I take very care of my cars.

I was attended to quite adequately, I hope I get the same whenever I need file a claim.... In fact,, just my luck.... travelling 6 car lengths behind a truck, a rock bounced up and broke my windshield. How do I receive the same excellent help getting my windshield replaced? Please advise. I will stand ready to submit 5 more stars upon a smooth handling of such. Thank you in advance.

I called in. Needed help to update my info as I had moved unexpectedly! Also help with making payments and I was treated very polite. All my questions answered. And from going through this wild couple years. It’s beautiful to see so many of us humans are treating one another with more respect and kindness. We are so blessed.

We had an issue with our bill. But the Company took good care of the matter. We thank you so much! They were very pleasant, helpful and concerned. They listened to what you have to say and take good care of you. Thank you!

Dear Car Shield. You guys have been so understanding and patient with me having to make late payments, you guys rock. Keep up the great work, gonna do a TikTok about how understanding you have been. Bringing in car soon.

I had car trouble and CarShield was there when I needed help with my car. I'm so thankful for CarShield. Anyone out there really should get CarShield without CarShield like me I never saw it coming my car troubles. Then bam! CarShield really lives up to their name so please if you don't have CarShield now is the time to get it. You won't regret it.

I Had my alternator replaced exactly like you advertised you would. I stood by and listened to the repair shop foreman discuss what needed to be done to my car and your representative was courteous and professional in the way he assessed and approved the repair to my car.

She is an awesome and friendly and kind and knowledgeable. I've gotten a lot of feedback from other host not at this company but other companies where you can sense they don't want to be at work for the day. She was not like this. She really cared and helped me to understand my choices and was patient with me. She should get a free lunch or something today.

Thanks for fixing my AC. It is very important in Florida to have a working AC. This was my very first time to use my plan with CarShield and I’m very pleased with the way they handled things for me. Thank you sooo much.

Ok, I just submitted remarks about my concern in not receiving confirmation of coverage after a month of taking out coverage. I suggested you sending a postcard advising that coverage was in force. Thank you. John ** PS what more can I say? I have fully expressed my experience.

Was taken care of with courtesy and swiftness, customer service and the payment area knew what they were doing. I did not have a long wait at all for either department, and they were all very understanding to my situation.

My car has been at the auto shop for 3 week due to a service back up with AAS but life always show up. This is the a first and I have had lots of work done. After speaking with a supervisor I feel some comfort.

I have made the decision to cancel my contract at this time. Maybe at a later time I will decide to contact CarShield to sign up, again, for your services. I have not had any issues with the contract. I have simply made the decision to cancel my contract at this time.

The fan that distributes the air/heat is going bad.. I spoke to several Nissan dealership and they do not accept CarShield. They all said they have trouble getting paid and that CarShield is difficult. This is a concern for me because I pay for CarShield every month. It makes no sense for me to pay for something and I cannot even find anyone who will accept this warranty.

My mechanic had difficulty getting through to get approval. He also didn't know that he had to fax the final invoice over before he could release my car to me. Confusion all around!! Now I have to fax my bill over because that told my mechanic that I had a deductible, which I do not.

I am so disappointed in my purchase from Car Shield. They didn't do as I thought. Now I'm stuck with a bill to pay. More than what they paid. I could have not filed a claim Goodness. I don't have much to say except that I'm so not satisfied

I have been trying to transfer my account for that vehicle to my son whom is now the owner of the vehicle. Initially, I was told that the process could be done and any additional forms weren't required. After completing the forms getting them to the correct area was unclear and repetitive. Instructions were unclear as to where to email documents.

All is good. I'm very happy with the coverage but I feel it's unnecessary to have to wait 20 days. I guess it's for your own protection. I looked over the policies and it looks like almost everything is covered. I'm looking forward to working with you in the future and if I ever have a claim and it all works out well, I'd be happy to recommend the company. But in the meantime it seems like it's a good plan.

Just sign up with you on 04/18/2022 and what I have read is great. Me and my husband are very happy. Thank you. The other company that we had just for our truck was not worth it. We paid 190.00 a month and they said it would end in 2026.

I finally was able to get my dream car a 740I BMW. Something told me to get a warranty so I started searching companies. I came across Carshield and I was familiar with them from commercial it was affordable and the extension of the warranty was just what I needed..A little over a year later my car started having a loud noise coming from the engine. I took it to the repair shop immediately.. I called Carshield probably every day just to get an update and everyone was knowledgeable about my concern..

They told me the deductible was a $100 the dollars and they will cover everything over everything as long as I pay the deductible. I end up paying $371.16 for my air conditioner to get fixed in my car record

The representative was very helpful his name is Sam. He explained everything and answered all my questions I also got coverage for my husband car, I was thinking about getting car shield coverage for some time, and I decided to go ahead and get it done.

Car Shield is a wonderful company to work with thus far. Thank you for renewal of my Ford F150. The rep was nice and understanding. Am a Retired Female Veteran. Thank you CarShield. I will recommend my family and friends.

Recently had an engine replace by Car Shield! I would’ve never been able to pay for it myself. So thankful. The muffler needed repair also and was replaced as well!! Best after market warranty out there and I highly recommend you purchase it too as you never know what is going to happen!

My experience with CarShield is high up in the numbers. I am on Social Security income and I don't have a lot of money. But I have told many of my friends and a lot of my family members about CarShield, how CarShield saved me a lot of money in fixing my car.

New credit card update. Michelle was very helpful and got the issue taken care of in a timely manner. I asked about a senior citizen discount and she was able to apply that to our account. I appreciate saving us money.

Just needed additional info. Joined a month ago. Did not have info on how to contact for roadside asst. Information was given able to call for assistance if needed. Have been member for about 30 days. Was given great service and information that was needed.

I found the process of enrollment to be very easy and the individuals I spoke with very professional and easy to work with, I would recommend CarShield to others. I spoke with Customer Service after enrolling to adjust starting mileage and they were very helpful.

Rep was pleasant, patient, professional and eased my apprehension extremely well. Keep up the good work with your employees.

When I signed up I ask do this cover my air conditioning? She said yes. I get to the shop. They said, "We don't cover that." I call customer service. They said just upgrade your policy. They said CarShield doesn't do that. They lied to since day one. They are a nightmare. I am so disappointed.

I would recommend CarShield to my family and friends because they've proven themselves worthy of my trust in car care service. My car needed work done. I took it in. My mechanic called Car Shield and the work was did in a timely fashion and I was very pleased with the service indeed.

I had to cancel policy due the auto was deemed a total lost. I did not have a variable vehicle to transfer the policy towards. I appreciate the way representative handled the call. I called CarShield to cancel the policy after the the damage to the vehicle was redeemed.

Thank you for your service. My monthly went down in price a little over a dollar and I am grateful. Could you just stop looking for compliments. I lost my car and your company was willing to work with me regarding my account. You have never had to repair my car as of today. I have made my monthly payments on time.

The representative explained to me everything about being able to post date my coverage plans. I was also disconnected and the representative called me back. She was able to reach me within the few minutes she realized we were disconnected.

Person on the phone answered all my questions immediately. Very polite and professional. Coverage sounds great. We are on fixed income and the price was reasonable for everything it covers. Looking forward to having our automobile covered, as that will be one less thing we have to worry about. Thanks.

The online link will not allow me to visit my account. Keeps telling me I have no account. To visit website. I do that.. It times out. I feel as though money was taken from taken from my credit card.. I have the right to view my account.

Wouldn’t start, dead battery, turn out an electrical problem was drawing down the battery. A misunderstanding between the dealership and Carshield was resolved by Carshield and all was fixed and my 2009 Challenger with only 27,000 miles will be back on the road when it’s done.

Brake lights on. Unable to find a mechanic close by that carries Carshield.

So far I have no complaints or regrets about purchasing Car Shield. I'm a happy customer and I share my knowledge of Car Shield to my family and friends. The Customer Service is so cordial and knowledgeable. Truly I anticipating a pleasant and satisfying experience when I need them as promised. Kudos Car Shield.

Very nice representative. I would add more - especially on the answers below value and coverage - but as of now, I have no claim so have no experience with your coverage. I can only say that during the sign up phase, anyone I spoke to was very pleasant, informative, and professional.

She described exactly what I was purchasing and it was exactly what I was looking for. Since my last car's engine went out and I couldn’t fix it I went without a car for a while. But now with this coverage if anything happens mechanically I will be covered and having to never go without a car again!

Very nice and listened to me. I was told that I was supposed to do this within days of signing up. I originally was told that the gold plan covered the car’s computer, only to find out it doesn’t. That is why I upgraded.

Liked CarShield. I would recommend CarShield to all people who need extended car insurance. Customer service was very good and caring. The price was reasonable and easy to reach customer service. Thank you Car Shield. Thank you now my car is protected.

Technician Jordan (ID# **) demonstrated professionalism and knowledgeable about the steps needed for repair my chipped windshield. Jordan was also friendly and patiently explained the steps needed to complete the task. She appeared to really enjoy what she does...thank you for employing good people And as always, I am satisfied!!

It was very well received and customer service was excellent. The young lady that assisted me was professional and I had no issues at all in conducting the business at hand. We asked what car insurance I have by friends. I always share how pleased I am with Car Shield.

Very good customer service. Everybody had patients and explained everything to me if I don’t understand why. You are so so much better than me and you have to listen better and now you know how to listen and how much I feel like you doing great.

Christian Brothers Automotive in Friendswood won't deal with Cars Shield. So, I called Car Shield to ask if I could get reimbursed if it was something they covered, and they said to have them send them the quote and they would reimburse me. I'm hoping it is something that is covered.

I bought a CarShield warranty on my 2012 Toyota Avalon in 2017. I have used the policy before. Today, I learn that the passenger front door won’t open from the outside. I called Car Shield to verify the work would be covered. They told me after evaluation and repair was done it would be paid for. I took my I went to our Toyota dealership and told the the problem. They told me they don’t honor Car Shield accounts. When I ask why they told me Car Shield don’t pay for the work done and they wanted to use aftermarket parts. I went to Dodge, Ford, and Chevrolet dealerships. They all told me the same. Won’t cover. Same reasons. I paid $3093 for coverage and can’t use it. Not good! The people intake too are very polite and professional. I just can’t get my car fixed. I’m still working on this issue. Caution, make sure you can get the work done before you buy their policy.