CarShield Reviews

Very great customer service knowledgeable respectful and in barometric pressure sensortuitive. I was having a problem with the download from the app I couldn't get it to work. She told me exactly what to do, how to do it and the next thing I know I did what she said and it was working perfect.

The agent was very patient and provided professional help and help me to be able to afford additional policy. The agent took her time and explained the new policy and answered every question I had, also had no problem repeating what I missed just had professional being an awesome agent.

Excellent service! Needed service. Got estimate. Got car fixed. Did not have to do anything special. This is the best car insurance out there. I would recommend it to anyone. It is worth every dollar! If your warranty runs out on your vehicle new or used this is definitely the way to go.

Great customer service provided by your customer advocate. Friendly, proficient, informative. Providing the information for resolving the issues, employing a professional mannerism. The whole process will allow me to inform all my family and friends of this experience. It is great to know CarShield take the time providing necessary abilities for being great customer advocates,.

Change my car to another vehicle and transferred my policy on my old vehicle to my niece. The young lady who took care of me was very polite and professional. I am very pleased with the way Car Shield has taken care of me ever since I decided to join.

Operator was very informative. I am unable to print contract or read it from my computer. Please send me a copy. I am very pleased with your service and look forward a long relationship. I have told my friends about your program.

My experience with.America Car Shield Was Great. They even provided me with a loaner car while my car was being serviced. Yes I recommend to anyone that warranty has run out. Or never was. Be blessed ACS. Keep up the great work.

Just awesome, and I appreciate all that CarShield has done for me. I pray I can continue being a valued customer with CarShield. The customer service department is always on point with their service to customers…and that’s always awesome.

I just was asking them about the two letters I got in the mail. They was cheaper prices so I called him to check on it. They told me that if I bought a new car then the prices would be what they said as low as.

When I call about getting my ID cards the person on the other end of the phone was patience and answered all my question. I ask her about what scales of coverage I had and she told me and she said that she would mail and email what I wanted.

Interaction with customer representative was easy and professional. She explained the policy and the benefits and process of filing a claim for service and rental car. The knowledge base was useful to making a decision to continue the policy with CarShield. The Rep is an asset to your organization.

There was a recall on my car and I had to put 1,000 miles on it before they could determine if I needed a new oil tray replaced. Not exactly sure what this meant but the mechanic who did my oil change said I should find out if they were still honoring the recall because it seemed I have an issue with oil pan. As of now I am monitoring the situation. Mechanic specified I will need to repair same.

CSR was very professional and friendly. She explained everything. Now the proof will be when I need Car Shield how will I rate the service then. The CSR explained the coverage when it began, the how many miles before it become efffective and explained the mobile app, now on my mobile phone.

2014 Dodge Avenger Platinum then spoke to a associate about the diamond package. Jeannie said that she will call me with the response to the upgrade, Jeannie is very good with her job and friendly. Thanks.

Buying car shield I have not had to use it yet. But l never thought they would cover my 2001 Tahoe because of the mileage that was on it. But it only took a couple minutes to be approved. This has been over a year ago I have not Had to use it yet. By my mechanic it seems like it will not be any problem whatsoever. They said they’ve had several people that had it and Car Shield took care of the problem if it was covered with no worries. I only had to use the customer service for changing payment system.

I’m very pleased with the service and they are very professional. They took care of the issue at hand with the account. I have not as of yet needed to use their services, but am certain from the experience I have had it will be as professional.

All I can say awesome coverage. And everyone I talk to in the past year I've been with you everybody is very knowledgeable of all your policies. It's a very good service to have when you have your representatives call client's customers to check on them and see what they need. That is the ultimate representative. I will continue to let in all my family members and everybody who I know to get this Car Shield advantage. Right now. It's the best thing you can have something goes wrong with your car. Appreciate y'all taking the time to call customers back. Trust me you just don't know how that make a person feel to let you know you are concerned about their finances in the trouble times.

CarShield helped me get a new motor mount put on my car. They helped me a lot with that. I have recommended others to them. Car Shield is very reliable and trustworthy. I wish I would have had Car Shield a long time ago.

I had no problem with communicating with you, but the customer service reps at the mechanic shop claim that you are not easy to deal with. Personally, I think you did great, and mechanic shops are not always ethical, and honorable organizations to deal with.

I was really nervous about not being able to afford or keep my coverage with Carshield after hearing a lot of good things but all the representatives at Carshield find a way to help me keep my coverage so I thank you.

Try to open my door for 30 min in a park lot of Jewel Osco with grocery in 88 degree weather, and I am a handicap senior. I got help from someone in the park lots that I appreciate very much. This was bad experience.

We purchased a vehicle mid April 2022. We purchased the CarShield plan, in mid June my vehicle had to be taken in for mechanical work which was supposed to be covered by the plan we purchased thru carshield, however after everything was submitted for approval to do the warranty work carshield rejected our claim, every issue we had was summarized covered by carshield, I'm 76 yrs old on a fixed income and this company scammed me, then they send me a bill after they denied my claim, I called them and told them I no longer wish to use their service, and they insisted that my account would be turned into collections and reported to the credit bureau, my bill was 3700.00 dollars, I had to pay out of pocket.

I had to cancel my service due to the fact my car was totaled. I spoke with two individuals this morning at CarShield and they did a terrific job and they showed great concern. I would definitely recommend CarShield to friends and family as they did a great job for me and protect my car.

My experience was excellent. Since my existing warranty has not expired, I cancelled my contract. There was no hassle in cancelling, and I appreciated that. When my expires, I will calling CarShield, and if the same value is there I will become a customer.

Easy to deal with, representatives seemed skilled and knowledgeable. I would definitely recommend CarShield to a friend. When you’re down, count on Carshield to come to the rescue! Or use their road assistance, they came so fast to help me get my car off the street and to an authorized facility.. I love Carshield so much.

I was very pleased with the service rendered. The representative was very helpful when I had questions. He explained as completed the contracts. The representative also allowed me to take notes for future reference. Overall, when the call was end with the representative I didn’t have any questions.

It was very good. I enjoyed talking to the women. She was very helpful. And I was pleased with the coverage. I would recommend Car Shield to anyone. Thank you for sending the letter in the mail. I seen on TV but did not have money then this time I was ready to go.

The representative Camilla was very nice and explained very accurately to me. I explained to her my situation that the dealer who has my car and they tried calling your company and expected a call back and never received one. So I contact Car Shield and she told me that the lines are not flooded and they can call now. It was up to the car dealer to call.

I called on Monday & gave the gal my new credit card info, payment was due yesterday, your company put thru my payment on the old credit card, which made me mad. I talked to Erin today & she corrected all of this & apologized several times for this mistake.

Made an effort to assist me. Great CSR. Very helpful. He even made an effort to call the dealership and went the extra mile in every way and very courteous and friendly. Very pleasant on the phone when assisting us.

Kim helped get this issue straighten out. All is well. Please with her help. We settled this issue and was sold on the idea of paying 6 months in advance, which was fine with me and deletes some of the work and issues involved with monthly payments.

Was very helpful in answering my questions. I would definitely recommend CarShield to anyone who is needing repairs to their vehicle. I'm glad that I did and am looking forward to saving money, and resting assured that I am in good hands.

Service rep called to inform me that the auto payment did not go through. A new card number was provided and payment made for the next six month with a discount per the representative information. This savings is greatly appreciated.

It helps to talk to anyone who is knowledgeable. I enjoyed talking to this representative because I could tell he knew. Would recommend CarShield not just because of this experience but because the past I have had CarShield before. Had no problem filing claims.

I requested a copy of my coverage/contract because I couldn't locate the original in my files. Tyler looked up my policy and expeditiously emailed me the requested information. He put me at ease with his calm, professional demeanor. Thank you Tyler!

No experience using warranty which is good...but the peace of mind is fabulous! I called Tuscaloosa Mercedes and asked them about CarShield. They said AAA... would rather take Carshield than any other, including Mercedes warranty!

Personable, honest and patient. Explained coverages simply and effectively. My only complaint is a wider base of coverages for throttle body/fuel delivery. And, the overall cost is slight expensive. I stay because customer service is great, but if I find cheaper, I will cancel.

After speaking to the rep she was able to change my payment date. Did my Social Security. Doesn't arrive till the third Wednesday of each month. I appreciate them very much and they hope that they have given me. Can't ask for anything more. Thank you CarShield for having good great people.

Car Shield is not interested in repairing anything that is covered under their contract. We had a lifter go out on our truck. Car Shield said it was not covered and when we went to cut off the insurance, then said it was. Another part was affected because we drove it home and they said it was our fault for driving it after they had said it was not covered. The customer service reps are rude and don't care. "Why should they. I sure their wages are poor." Do not waste your money on this insurance it is not worth it. Everything they advertised on TV is a scam!!!

I have canceled my account. I no longer need this service as I purchase a new car. Thank you so very much as I was very satisfied with your company. I would be glad to refer you to others. I believe CarShield offers great support to individuals and again I was very happy with the company.

Shavonne was very personable and patient and I am glad I have Carshield. God bless you and us all - just hoping and praying if I do need you all you will most certainly be there. I am confident - be safe y'all.

I've been with Car Shield since May 20, 2022. I have not received any kind of paperwork so if you guys can send me a copy of paperwork, something that I can read, everything will be okay. I will very well appreciate it and thank you.

Verified email received a week after cancellation. Loretta and Jessica worked with me on researching the issue. Loretta read the notes, it did not make sense so she transferred me to Jessica. Jessica took the time to research this. There were no issues, no additional charges to the cancellation of the 2007 Escalade.

I have an 2015 Jeep Sahara Unlimited I purchased in 2018. It's in excellent condition. However if something were to happen like the transmission, I would have to fork out about three thousand dollars to have it removed, rebuilt and installed. I talked with a representative from Car Sheild and was able to acquire an insurance policy that cover the cthan the cost of ost of a new transmission or the cost of rebuilding the one I have now. The deductible will be one hundred dollars. Much better than the total expense of repair. I didn't hesitate to get the coverage. I would recommend this opportunity to anyone who has a vehicle that isn't covered by the dealership. No more worries about unforeseen breakdowns.

I have not had to use it yet and I hope I don't have to use it but in case I do I know I'm covered with Car Shield. I know it will save me money in the long run. My brother just got some work done on his car and it was in the thousands... He should of used carShield.

CarShield states they are waiting on further diagnosis from the dealership. Dealership is stating they cannot touch car until adjuster comes out. I need my warranty to clarify to dealership an adjuster will not be coming out. Dealership refuse to move any further.

My quest was done. Young was nice and very professionally. I was pleasure with service I received today and every time. I am not working now. I cannot afford plan at this time. I will return. It has been great experience. I will tell other about CarShield. Thanks

Your people helped get my car towed to the Ford dealer. They also ok it so the dealer could get my car fixed. I that your people would have called me on my cell when they let the dealer know that they were allowing it to be fixed.

Everything went great just paid our deductible and came home, happy it did not cost me 433.54. Happy, and I will tell my family and friends about Car Shield. Very well worth the monthly cost. It's a great thing to have when your warranty runs out. Thank you again.

Robert was very helpful explaining the difference in regular maintenance which was recommended by the Dealership for my 2015 Toyota Camry and a claim. He was friendly and professional. It was pleasant speaking with him. I would recommend CarShield to anyone.

They may have taken a little time but you know what? In the end it was all worth it. They kept me posted about everything and the customer service was great. They spoke clearly and right to the point and asked can they help me with anything else. I have told all my family and friends, "If you don't have CarShield what are you waiting for?"

I had a great experience with your representative. They did a wonderful professional work. Thank you. Yes I will recommend CarShield to friends and family and they may also receive this coverage on their vehicles and have a peace of mind and nine if they are covered with any major repair issues on their vehicles.

Thank you Ricky for taking my payment. I lost my job and I had to pay rent and gas for finding a job. I will get back on my feet. Thank you for helping and understanding. God bless and have a good day.

Though this may be a good coverage for some. I discovered that I could put the monies that I was paying to car shield into a savings account and the yield to me would be far better than paying it to CarShield.

I've paid into this for a few months now but still do not have any account information yet - thankfully I didn't need anything yet. Hopefully something will arrive in the mail soon. Thank you so much. Have a blessed week!

American Auto Shield Sucks. I’ve been getting the runaround for 3 weeks because of the mileage discrepancy which was an error on CarShield‘s part. You guys took my money and close my account. Reinstate it. My account is no question about mileage. I wasn’t told about 100 miles a day. They never asked me about what was the mileage. I’m a disabled veteran. I have been sick with the Covid-19’ and was unable to speak or know the correct mileage on my vehicle. I’ve never had this problem before while dealing with Car Shield.

Mesha and Gavin were awesome. I signed up for warranty protection today and I was impressed with the pricing as well as the coverage that’s provided with my contract. I saw this commercial on TV and that’s what made me call.

Great!!! Customer service Help with my download of the Mobile app and supply me with my ID # to complete the process. Have a great day. The young lady was very curious and nice, knowledgeable of what I needed.

The agent was very polite, accommodating & informing. I understood fully what being a member consisted of. He even made me understand the covered delay of 500 miles/for 7/21 or 250 miles/ for 8/21. Just have one request. Please re-send me the link for my downloadable contract.

They have been very informative and patient whenever I have called for any questions. I would recommend them to anyone. I would encourage every one to get this coverage for their car. I know of many people who had to pay hundreds and some thousands to get their car repaired. It’s not worth the risk not to have this coverage.

I haven't took my car in the shop yet but it's on his way within a couple of days. Maybe a week. But so far everything is been pretty good. The customer service been answering my question. I'm not on the phone for a long time waiting for someone to answer so it's showing me good things so far.

I will recommend male and female to CarShield. Keep up the good work CarShield. We need guys and female like your company. It's not too many out there. God bless. Stand on your word. Our American people is count on CarShield And God Bless. Thanks

Not all repair shops will take CarShield. I took my truck to Ford dealers in my area and they refuse to deal with CarShield. The repairs needed can only be done by the dealer. Also your representatives lie. Two of them said they would call me back to help me find a dealer that will take CarShield. No one called me back.

Would recommend to everyone I know. Best thing you could do to cover your new or used vehicle. I tell everyone I know. I have 3 vehicles covered. They offer a military discount so don't forget to ask for it.

Thank you for making my repairs easier than I could have imagined. I didn’t think I would get my truck back in just a week, I had a bad experience with a different warranty company. Thank you for not being hard.

I spoke to someone that was assisting me with my bill of past due and current bill. After speaking with the customer service team I was provide with helpful feedback on my account. She provide me with a very rewarding experience for my account information.

I requested information about Carshield's car rental credit. The information was quite helpful. I need the car because my vehicle current cannot be driven because it is getting a new transmission. I appreciate the fact Carshield is paying for the transmission and is expediting sending the transmission to the dealership.

I needed a new Window Regulator which was repaired by Napa Autocare on 7/1/22, My mechanic contacted Car Shield and was told I wasn't covered. I was very disturbed since I thought my policy covered this type of repair. I cannot qualify my paying Car Shield for Auto Protection, and then have to pay the entire bill out of pocket.

The representative that I spoke with was very professional, knowledgeable, and friendly. She answer all and I mean all of my questions and did not make me feel rushed or an inconvenience to, I was a valued customer. She added my husband to my current policy and got me set up with a new one for my other car. I would recommend CarShield to everyone but to parents with teenage drivers for sure.

I don't have a number, thank you for your service. I will tell all my friends and family. Thank you for fixing our backup light and some other stuff on our car. Again thank you for all you do for us. Have a great day.

I needed to change my payment date to July 1st as my checking account had NSF. The agent was very understanding and made the change for me without judgment. Stated that we all had had NSF at one time or another. She made me feel valued and important.

I'm 90 years old and have appreciated, for many years, the attention to my particular needs for the caring concerns that Car Shield has helped me with decisions in choosing the best coverage to keep my jaguar protected with the best coverage. Without their knowledge I would have been at a loss for proper coverage. Thank you many times for your patient attention to details to provide me with the best.

The Dealer Rep told me that the person at CarShield that they spoke to was professional and courteous…. I have recommended CarShield to my Friends and Family and will recommend in the future… CarShield is the best warranty that I’ve heard of.. Can’t be beat..

Hello, I love this service, it has saved me a lot of money when my car has issues. I just got my daughter signed up on it today and she loves it. What else is there not to like about this great service.

I have enjoyed working with Carshield. I used the phone app and set it up for Carshield. It was easy, and I now have the honda registered on the app. Every time I call Carshield, they are very helpful. Thank you for having an app for this purpose.

During my initial telephone discussion with your agent regarding your program and its various elements I was told that the SILVER coverage program had a $100 deductible. Later I discovered that the deductible is really $200. Not a lot of money but disappointed with the error.

Great experience and the customer service was great, from start to finish was a great experience all together, they came out to see the car when they said they would, then the process took no time at all, customer service on the phone was easy and quick. They handled the automotive department where my car was with ease. All went smooth.

Tiffany graciously assisted me in bringing my account current. Autopay failed as my account had insufficient funds, but Tiffany reached out to me concerning this and allowed me the opportunity to make it current. I would recommend CarShield to my friends and family.

Called to cancelled policy. The customer service representative spoke to her supervisor to reduce the amount I pay for the insurance I have now. She was pleasant and tried to keep me as a customer by reducing the payment.

I myself did not talk with anyone. But so far we have had no problems. Easy to get a hold of, during the week before you close, if after hours forget it. I don't like the fact we have to pay tax + deductible and reprogramming.

Very good and positive experience. I was able to report the mileage on my vehicle and have my policy activated. I was very pleased with the help that I received. I have been recommending CarShield to my family and friends.

The customer Service Rep was professional and helpful. Helped me with my app installation. I would recommend Car Shield to all my friends and family. My check engine light is on and I plan on taking my car to one of your recommended shops

I had 4 different people call me over 4 days. My first contact was Corey 1, a very nice young man who gave me quotes on two vehicles. I told him to call me back because I needed to contact me husband. Next two other men called me and were very pushy and very rude. #3 told me he was closing my file because I had not made a decision with him, very rude. #4 caller was another Corey who was very helpful and we wrote two policies with him. He was a great representative for your company.

It took way too long to repair my vehicle. 5 months to do the repairs on my Jeep for an overheating problem and the headbolts had pulled up about 16th of an inch off the head and caused it to overheat. I think not sure about that part that's what I was told the cause of the problem.

The service representative was great and handled all my questions and the correction to my account. Everything handled in one quick call. The value in my account is great and only have to set up once and pay monthly. Thanks for a great experience.

The customer service representative was very helpful and knowledgeable. My issue was resolved with speed and professionalism. The customer service representative did not put me on hold and active listened to my concerns. I sincerely appreciated the prompt responses to questions.

Concern regarding contract information as to contrast to required maintenance between manufacture and CarShield contract requirements. I spoke with a very thoughtful service agent who took the time and patience to reassure me of the value in remaining a member of CarShield. Had it not been for her caring for my concerns and the way in which she responded to my inquiries; I would not have remained a client.

Everything has been good and customer service is great. I would recommend CarShield to everyone that I know. CarShield has great plan for every car. I was recommended by my nephew and is telling all his friends, and his friends.

I had my first truck and when my insurance would not help me you stepped into help. Number 1 in my book. The people are so fast to get you help and keep you safe while you wait. The service rep stayed with me and checked to make sure I got the help I needed.

Quick, prompt service. A joy to work with professionals this day and age. Impressed. The communication was excellent, the people were friendly and knowledgeable. I've recommended Carshield to others and will continue to do so. Sure wish there were more companies out there like you guys.

Just made sure the correct vehicle was listed. I got a letter that was about a vehicle we use to own. When I called they checked to make sure a different vehicle was not listed. We checked the records and it was just a letter sent out. I was told that those get sent out on occasion.

We are very disappointed in CarShield. First you think you’re dealing with Carshield but then they pass your policy over to American Auto Shield. I had a problem with my truck and brought it to the repair shop and gave them my policy information. This took place in the middle of May. It took numerous phone calls by the repair shop to set up an appointment to have an inspector come down. In the middle of all this our claim adjuster was changed from one adjuster to another adjuster which delayed our file even more. Then the new adjuster was unreliable in returning calls to us or the repair shop. When he finally did called back to the repair shop he was put in touch with an inspector. He did a virtual call with the repair shop and submitted a report to the adjuster.

This was my 1st time using my CarShield protection, I had an issue with my right front door lock on my 2015 GMC Sierra SLT. They asked me if I needed immediate repairs, and I said no. Next week would be fine. They were quick to provide an answer on coverage, and immediately started a claim for my truck. It will be fixed next week!

Every time I talk to a representative they are always extremely helpful with answers. This usually happens after I receive mail from another company purporting that I'm late with my payment. This particular time, however, I think had to do with my payment. My debit card had been hacked so my automatic payment didn't go through. I submitted payment over the phone with another card, and believe the problem has been resolved with my bank.

I was replying because of an email from Mepco and needed to ensure payment information was correct. I had an offer to pay off remaining balance and completed that option. This was completed in the minimum amount of time, thank-you. Charles **

Adjuster dragging his feet. Customer service He is not doing his job in a timely manner.! I'm having to walk to work. I'm paying for gold shield & it's been more than 48 hours & issue is not resolved.

I received excellent service from CarShield associate. Associate was very helpful and thorough. She walked me through the process and because of this information I felt very at ease, comfortable and knowledgeable when speaking to the dealership associate. I really appreciate the assistance that Rachel, CarShield associate provided me. She went the extra mile.

The rep arrived very quickly, started my car then helped me pick out the best battery for my car from a local auto store and even installed it. He was very respectful, professional and kind. I was/am very grateful to know I have the best company to fix whatever may arise in the future.

I never had to use CarShield for any repairs but did submit a copy of my invoice for a towing expense. I was reimbursed quickly and had no issues after that. I will definitely enroll in CarShield again when the need arises. I recommend CarShield to all my friends who have older cars or are fixing to lose their warranties on their cars.

Contacted Car Shield to get the procedure for making a claim for the replacement of my Terrain's front wheel axel, I was given complete instructions immediately. A We are now waiting for Corwin Reno Buick GMC Cadillac to provide an estimate. Corwin Reno Buick GMC Cadillac is not very responsive.

Very pleased with the interaction of agents. Although I received any car repairs yet I’m confident of CarShield’s service. I’ve heard some bad reviews but I believe CarShield’s positive reviews are overlooked and are purposely getting negative reviews because of the diverse customers they have.

I will not have a car anymore…. At my age and physical problems I can no longer drive. I am very sorry to have to cancel this out! I will recommend you to my friends and relatives. Thank you so much….

Charlotte was able to find information needed. Her professionalism, mannerism and knowledge was outstanding. She spoke clearly and was easy to understand. She was cheerful during the whole conversation. She is an asset to the Car Shield team and felt she should be recognized her handing of my problem.

Was very easy and quick. Customer service was excellent, very professional and helpful. The wait time for connection was actually faster than expected, so that was a pleasant bonus. I haven't actually used yet, but sure it will be efficient.

I need to have someone help to expedite check. I am 75 and need claims department to help. I can’t wait 7 to 14 business days from June 30 to start new check cycle. After they validate check is still uncashed, as reported uncashed today 6/27.

The place ended up not having to repair, said to come back if does issue again. It's great to have repair coverage in any time of need. Shop tested car and seen issue going on with car, but issue stopped after resetting.

Fantastic service. Only needed my contract number as I could not find it. Car would not start today. I know you cover a battery, hopefully that is what it is. Thank you so much for your service today, it was great.

I have been trying for months to receive a refund check due me and have been lied to over and over regarding when my refund would come. The customer service rep I spoke to today solved the issue. She informed me that my check would arrive sometimes this week.

Diamond Coverage for 2013 Buick Verano vehicle. Coverage started May 17, 2022. CarShield customer service has been great. When my 2nd month payment was due June 17 my Credit Card had been suspended because of an unacceptable claim. The card was closed and a new card has been issued meanwhile. CarShield's help was outstanding. I have offered another Credit Card (MC) for the monthly payments in the meantime.

Car Shield has always done what they said they would do when it came to my car. I’ve had car shield before and I have never had any problems with them and now I’m using them again for my other car because I trust them.

I'm always satisfied when I contact Carshield, the agents are very patient with me and they explain the process so that I can understand... I highly recommend carshield., they are professional agents and very respectful.. Car service and communication is always on point. Respectfully Kenneth D.

When my vehicle was in your possession I felt good knowing that, CarShield will take care of everything and fast. When I got my vehicle back from CarShield it was like new, me and my husband really enjoyed it, and still doing great!!!

NewACComp/AC recharge. And is running great. The service that I received from your staff that help me to find a service total car care that will be who I will be using because of the care and service that I received.

CarShield is everything you would like to have protecting you...I've been with CarShield for a long time and they don't waste any time taking care of any problem you might have. I have told all my friends about this company and they will be very happy with this company. Hands down!!!

And light on and was not sure how to proceed so I called and was given the information that I would need. I was also given some information about a rental car if needed along with which company can be used.

Very Pleasant. Representative was friendly and very helpful. I do have a problem with trying to find mechanics that take CarShield. It would be nice if you supplied a list of mechanics and dealers that take CarShield in the areas that we live in.

Kept going back and forth about the issues for three days and still the same if they cover it and different people saying yes and some don't know about the new system. Keep saying it is cover and some saying no.

The customer service lady was helpful and very nice and detail accurate. And Car shield is the policy and customer service is great. And I would recommend them to my friends and family. And I can't believe all the things they cover.

Everything was great. Customer service was very helpful to the situation that I was calling about. They answered all my questions. I have said all I want to say about Carshield right now and how they helped me. They were on point with their help.

Customer service was fast and friendly and very helpful. I would recommend the service to family member and friends To help or assistance saving money on their vehicles. To help cover parts and service that need to be serviced on the vehicle.

The compressor went out on my Durango while on vacation in a Florida. Took it to the shop and Car Shield was contacted about the coverage and my car was fixed the next day. It was extremely hot in Florida to be without A/C. Awesome experience!

To whom it may concern. I Shirley ** is very satisfied with the protection plans that I am getting. Now all I have to do is get me some collision insurance for my car. The Representatives was very helpful telling me about different plans. Thanks

When I called customer service they were helpful and professional. The questions about my coverage were answered and I felt valued as a customer. My contract was understood and I was excited to be covered. Very Good. Customer for life. Thank You.

I haven't had to use CarShield yet. Their representative have all been great to help me. Everybody needs CarShield! I recommend CarShield to all I talk to. Thank you CarShield! I look forward to their excellent service when I need them. Great peace of mind.

Wonderful! I have enjoyed being a CarShield Member. My Husband James ** has also. Thank you for our membership. My Daughter Alissa ** has as well. Please send me more benefits and information to help me with my membership. Thanks very much.

Done a great job...on giving me the info so I can get my camera repaired on my Ford Explorer. Thank you for information about how and where I need to take my vehicle in for service and get done right.

I wanna add ride share to my policy. Amina said it may not affect my policy and I can drive as many miles as I want. I am driving for ride share now. Wanna make sure my car is covered. It's a great car. Rides great.

I was charged $20 extra on my account. I called 3 times and received 3 different answers. The last time I was told to pay $20 less on my account but my account still says $160.99. I will pay $20 less but the way things are going I know I’ll be asked to pay the $20, it’s the principle. The service for my car was excellent.

Car broke down on a Saturday within 45 min a tow truck was there to get my car. Took car where we wanted it towed to no problem. Had to find another place to take it. He couldn't work on it so we have to take it somewhere else.

Deanna was very helpful in the resolution of my miscommunication in the cancellation of my contract protection plan. The timing of my communication to CarShield of request to cancel resulted in my being charged another monthly premium. My need to cancel was because of personal finances. Thank you Deanna and thank you CarShield for making things right.

When I called to set up the Car Shield Account it was supposed to be done the last week of the month. But the last two months it was done the second week of the month. So please put it back to the end of the month starting in July.

On the Declaration Policy Page the model stated 325, my car has 330 ci shown on it, I wanted to be sure that wouldn't be an issue. I was told as long as the VIN # is correct there will be no issue if I have to make a claim.

Great customer service. He was quick, attentive, knowledgeable, friendly and handled my request without problem. I need a list of the items covered under my plan and he sent me the additional info. I requested promptly via email. Just because of the customer service alone, I would recommend Car Shield to anyone. Job well done!

Dealership has has my truck for over 2 months due to they are having a very hard time getting approval to do the repairs on my truck. E-mails and phone calls from Dave and myself get no replies. Serviceman Dave has even talked to Shawn Carriers manager and got 1 callback. I got no callback at all. Would appreciate a little help getting it done!!!

Anytime I need your help I always feel appreciated. I want to thank your customer service team. Each time that I have called they have always listen and give me great feedback. They all put in 100 percent when helping me. I am very thankful for that. I am proud to be a customer with Carshield and I have nothing but great news when I talk to others about my service. Thank you for all that you do!

This representative was very helpful. He truly help me as a woman who wasn't sure what's going on with my claimed. He told me what section of the service agreement to read and I was able to email the dealership and let them know what's going on. Because the dealership had me thinking I need to look for another warranty company because your company was making this more than what it should be. But the service representative explain to me that your company looks out for the best interest of the customer making sure that the right things are being fix. He had awesome customer service skills.

All parts were replace in a timely manner. Coverage from CarShield helped me prevent unexpected expenses. Will use this service again and again... Had to add a bit of Freon but besides this all's well and good. While performing this repair, technicians advised me on other possible needed repairs. These guys at Sayville Ford are on the money!

Well, I like it because it's affordable and the payments are easy to take care of and whenever there's something I need to call about they're are there to help me in any way they can so that why I like it and it's great to have something like this.

I have paid for this company's protection plan for several years. I was able to get one claim over the four years of which I also had to pay a deductible. As a senior citizen, I noticed their extensive commercials with promises to assist customers when in need. Such is not the case. I have requested cancellation on numerous occasions only to be consistently hounded with calls of frightening scary car breakdown situations and threats of how much I owed in back payments. They would not take "No" for an answer. I have more than paid for any car repair, towing and the disrespect offered in refusing. Even after I submitted my request for cancellation, I was put off several times and would have to call back over and over. The amount of their monthly premiums vary depending upon one's ability to straddle the fence negotiate.

Friendly and very helpful people. Answered all my questions. Person I talked to was very knowledgeable about Car Shield. Took extra time to explain the plan l had chosen. The agent went over the monthly cost and the waiting period. Am waiting for membership card. Thank you.

A very good company. I would recommend to my friends and family, I already have CarShield and I am very happy with the service and customer service. I am continuing to tell others. I have told many of my military friends about CarShield.

Price is excellent. They cover all parts of the vehicle. Very knowledgeable staff. Great follow up when answering questions. Staff is courtesy and well informed. Best protection plan on the market. This is the second time we've purchased protection services from CarShield.

Cameron did a wonderful job on handling my call. He answered my questions professionally, thoroughly and did a great job reassuring me about my coverage. He is the gold standard of customer service and a great representative for your company.

The system automatically charged me for a transaction that was supposed to happen on July 1, 2022 however Charlotte was able to help me solve this matter the same day. She was very helpful. I appreciated her help. She helped me to remain calm and not get mad about the error that was made.

I called Carshield to ask if they covered replacement of tire sensors because I was getting message to check tire pressure. I took car in to a couple of places (around 4 or 5 times) and message kept coming back on. One of my neighbors told me I probably had to replace tire pressure sensors. I eventually got message taken care of. Carshield representative told me then that Carshield did not cover that.

I was paying for CarShield and wasn't even sure if I was covered for anything because I never received the standard Insurance card that is customary with this type of coverage. I was not even aware that I was covered until I checked my bank statement for deductions from CarShield.

Customer support very friendly, have not had to use their service yet and hope I don’t need to. It’s just peace of mind knowing you have drivetrain insurance available if needed down the road. Hopefully their service is as good as they say on TV. If there is a problem will also post that here.

I tried twice to work with CarShield on two separate issues with my car. The first time I called and after an extended amount of time on the phone with them was assured the Mass Air Flow Sensor would be covered. After the work was done and the repair shop got back with CarShield the claim was denied. The second try was because the car needed fuel injector and seals replaced. Well, this repair was also denied. End result - Canceled CarShield and would suggest if you want to use them have someone that understands loopholes and deceptive terms read the contract before signing.

New customer, have not used yet. Very happy with the service so far. Coverage seems to be good. I take very good care of my SUV. Our Acadia is Serviced regularly at a GMC dealer. My wife and I go back and forth from Louisiana to St Louis MO. Where our children live.

My AC went out so I made a claim. It was approved quickly and without much effort needed from me to make it happen. I'm glad that I have the coverage and will be recommending it to my friends in the future.

Made a comment to my daughter. I called and complained. I only asked about my cost of payment. I recommend CarShield not Rite Choice. I called to check the garage because I never use them. I always use Meineke South Hampton.

My original contact to purchase a policy was very easy and quick. After I got rid of my car, the cancellation had me worried as we had lost all our information. "Kenneth" was so helpful and made everything so easy, and I cannot tell you how happy I am with the entire process. Sincerely Don.

Customer Service with CarShield was beyond my expectation. I could actually talk to someone on the telephone and have my questions answered immediately. I will purchase Carshield again when my factory warranty expires on my new car. I was very fortunate that I never needed any repairs on my vehicle, but knowing CarShield's customer service, I felt relieved that if the time comes, there would be no problems.

Credit card was compromised. You called, a new number was issued and payment was made. There was nothing else to do. We appreciate the call and apologize for the oversight. I can assure you that it won't happen again. Again we appreciate your call.

I received very good customer service and my rep explained everything so I could understand in a better way, and she spoke in a clear voice about my payment and when my renewal date was, and I told her to put on my record to do an automatic renewal so I have no worries.

I was just a 1/2 mile from home when my check engine light came on. I pulled into my drive and steam was pouring out of the engine compartment. This was late Friday afternoon. I called CarShield the next morning, Saturday, and they sent a wrecker to tow the vehicle to the dealer. The dealer called late Tuesday to inform me it was the water pump and radiator, front breaks and the driver side window that needed to be replaced. The breaks and the window was not covered by CarShield, but the water pump and radiator was. I picked up my Highlander from the dealer on Friday morning only having to pay my deductible and for the breaks and window.

There is no description at this time. This was not a problem with my auto at this time. This was a billing problem that I had arranged with Car Shield at the beginning of June when I spoke with someone from the billing department. It will be handled with accounting and my bank.

My car was putting and hard to go into the next gear. Could not drive it, because it may stop. I have had this car only one year exactly, and now the transmission is totally gone. That why I had Car Shield.

Had an issue with tow truck company/driver. However an agent reassured me that my vehicle would be towed back home, and a new company would be able to tow my vehicle on Monday. All together great service. Waiting to see what happens with my transmission, and a agent called assuring me that he would make sure the process moved as quickly as possible.

Service was poor. After the rearview camera was approved by CarShield adjuster, it took several months and numerous telephone calls to the company to find out why the part wasn't being delivered to my mechanic. I almost gave up and was considered termination of my account with CarShield.

From my initial phone call until today's call, Car Shield has had the answers I needed. Very informative & sympathetic to my plight. Janet was full of knowledge & knew the kind of help that was needed. Car Shield is highly recommended.

I have experienced only intelligent, knowledgeable employees who very nice and polite, and who help in anyway that their job requires. I am considering raising our policy to bumper to bumper if it is offered on our vehicle. I would like to thank Customer Service for being so professional and polite. Such a great experience. So be very proud of yourselves you made my experience a good one.

Jared was very polite and helpful answered all my questions about contact and my problem with download and said he will send me a copy. Do not have a long wait on the phone before it was answered. Would recommend to a friend

My overall experience with Car shield was exceptional. From day one they were helpful. Responsive right up until the day I sold the vehicle while it was still under warranty. They immediately offered a credit for the remainder of the warranty period, so five stars to them.

They are a great company. Never had a problem with the car so really did not need to use the coverage but the people were great and knowing that we had the coverage if something broke down was very comforting to know that we had a safety net. Thank you.

Trading in my 2012 BMW 750i xDrive for a new or certified pre-owned BMW and no longer require this warranty program. I have been with CarShield for a number of years now and I really appreciated having this warranty for peace of mind. If any of my friends ever ask about CarShield, I will be sure to tell them about my experience.Thanks for being there when I needed it. N/A N/A N/A.

My 2004 BMW need some work, after purchasing CarShield. Car Shield did not pay for all of my repairs, but they paid for a lot of them and saved me thousands of dollars on repairs. Car Shield is a great investment.

I need an order number and authorization for repairs. The Mechanic has spoken with a representative; however, he is waiting for a return call. Let's not make this difficult. Please send me an order number and authorization. As I previously stated in a prior email: The Mechanic cannot get to my car until after the 4th of July. He is shop personnel are that good and reasonably priced, the owner has a waiting list for services to be rendered. Now you need to respond today to his call and you need to respond to my requests for an order number and Authorization. Today!

I did not know how CarShield worked. Richard did a great job explaining the coverage and offering all the discounts for which I was eligible. He was very patient in answering my questions. Very good experience in taking out a policy!!.

The negative customer service reviews were not my experience. Customer service was extremely professional and helpful. It is unfortunate that I just cannot afford Carshield at this time. Financially I'm in a position to pay for Carshield until a later date.

The auto dealer had submitted pictures of my car and it seem to be taking so long. I had been there since 8:30 this morning and I left a 2:30. The dealership had completed one task, but was waiting on Car Shield to approve the other task to be completed. I left and said that I would bring my car in tomorrow with the hopes the Car Shield had returned their call.

Get a phone call about auto coverage with this company. Lady was very pushy and asked if I needed insurance on an automobile that I never owned. For few days, kept receiving calls from different spoofed numbers from this company... Kept blocking them until calls stopped. Hung up immediately-.

Thank you for your support in information need on my motor vehicle. Customer service have been a big help to me. Good service. I may recommend friend or neighbors to join. CarShield give great service and if I need any work done I know that I will get the help I need.

Bought a 2006 Volvo xc90. Nice SUV, but known for having possible transmission problems. Felt like I had to get good coverage, so I went with CARSHIELD. It's a little more than I wanted to spend monthly, but I feel more confident driving my old/new car.

Hi I'm waiting on my contract to be mail to me..They was very helpful to when I had call. They did email my contract to me to. Looked over my contract. I am hope that Car Shield stand behind its policy for repairs on the contract..