CarShield Reviews

Had an issue with tow truck company/driver. However an agent reassured me that my vehicle would be towed back home, and a new company would be able to tow my vehicle on Monday. All together great service. Waiting to see what happens with my transmission, and a agent called assuring me that he would make sure the process moved as quickly as possible.

Service was poor. After the rearview camera was approved by CarShield adjuster, it took several months and numerous telephone calls to the company to find out why the part wasn't being delivered to my mechanic. I almost gave up and was considered termination of my account with CarShield.

From my initial phone call until today's call, Car Shield has had the answers I needed. Very informative & sympathetic to my plight. Janet was full of knowledge & knew the kind of help that was needed. Car Shield is highly recommended.

I have experienced only intelligent, knowledgeable employees who very nice and polite, and who help in anyway that their job requires. I am considering raising our policy to bumper to bumper if it is offered on our vehicle. I would like to thank Customer Service for being so professional and polite. Such a great experience. So be very proud of yourselves you made my experience a good one.

Jared was very polite and helpful answered all my questions about contact and my problem with download and said he will send me a copy. Do not have a long wait on the phone before it was answered. Would recommend to a friend

My overall experience with Car shield was exceptional. From day one they were helpful. Responsive right up until the day I sold the vehicle while it was still under warranty. They immediately offered a credit for the remainder of the warranty period, so five stars to them.

They are a great company. Never had a problem with the car so really did not need to use the coverage but the people were great and knowing that we had the coverage if something broke down was very comforting to know that we had a safety net. Thank you.

Trading in my 2012 BMW 750i xDrive for a new or certified pre-owned BMW and no longer require this warranty program. I have been with CarShield for a number of years now and I really appreciated having this warranty for peace of mind. If any of my friends ever ask about CarShield, I will be sure to tell them about my experience.Thanks for being there when I needed it. N/A N/A N/A.

My 2004 BMW need some work, after purchasing CarShield. Car Shield did not pay for all of my repairs, but they paid for a lot of them and saved me thousands of dollars on repairs. Car Shield is a great investment.

I need an order number and authorization for repairs. The Mechanic has spoken with a representative; however, he is waiting for a return call. Let's not make this difficult. Please send me an order number and authorization. As I previously stated in a prior email: The Mechanic cannot get to my car until after the 4th of July. He is shop personnel are that good and reasonably priced, the owner has a waiting list for services to be rendered. Now you need to respond today to his call and you need to respond to my requests for an order number and Authorization. Today!

I did not know how CarShield worked. Richard did a great job explaining the coverage and offering all the discounts for which I was eligible. He was very patient in answering my questions. Very good experience in taking out a policy!!.

The negative customer service reviews were not my experience. Customer service was extremely professional and helpful. It is unfortunate that I just cannot afford Carshield at this time. Financially I'm in a position to pay for Carshield until a later date.

The auto dealer had submitted pictures of my car and it seem to be taking so long. I had been there since 8:30 this morning and I left a 2:30. The dealership had completed one task, but was waiting on Car Shield to approve the other task to be completed. I left and said that I would bring my car in tomorrow with the hopes the Car Shield had returned their call.

Get a phone call about auto coverage with this company. Lady was very pushy and asked if I needed insurance on an automobile that I never owned. For few days, kept receiving calls from different spoofed numbers from this company... Kept blocking them until calls stopped. Hung up immediately-.

Thank you for your support in information need on my motor vehicle. Customer service have been a big help to me. Good service. I may recommend friend or neighbors to join. CarShield give great service and if I need any work done I know that I will get the help I need.

Bought a 2006 Volvo xc90. Nice SUV, but known for having possible transmission problems. Felt like I had to get good coverage, so I went with CARSHIELD. It's a little more than I wanted to spend monthly, but I feel more confident driving my old/new car.

Hi I'm waiting on my contract to be mail to me..They was very helpful to when I had call. They did email my contract to me to. Looked over my contract. I am hope that Car Shield stand behind its policy for repairs on the contract..

The representative was very detail what I was asking her for and she was very pleasant. She took her time in telling me what I needed to know. She told me if I need any more assistance, "Please feel free to call."

They were grea! Great!! They answered all my questions and helped me with closing out my account. I have been with them for a year and only canceled due to purchasing a new car that already had a full warranty on it

Was going to call you regarding an incorrect odometer reading given over the phone. Was pleasantly surprised to receive an email giving me the opportunity to correct it over the phone. The customer service rep was wonderful. Hope that I won't need to make a claim, but am happy to have the coverage. Thanks!

Great to know I'm covered by a reputable company and I'm not paying an arm and a leg for coverage. What a safety net to have if anything goes wrong. I enjoy the freedom to drive anywhere without any worries.

The person that helped me did a great job!!! Very friendly and helpful. Very courteous. They were able to pull up my account immediately and find what coverage I have and were able to tell me what I needed to do to have my vehicle fixed.

Service was great and the wait time was less than I thought. Each person was really helpful from the time that I called to set up the account until today, the instructions that I was given were clear and the contract was informative.

Rep was friendly and knowledgeable, walk me through and ask me if I had any questions. Five-star service. Will use service again when I get another car and will also recommend to my friends. Did not have any problem understanding her.

I cancelled my CarShield Policy 6 weeks ago. Since then, I have received no fewer than 20 emails, text messages and pieces of snail mail reminding me that I have not paid. I have called CarShield Customer Service 6 times, twice speaking with managers who "promised" me I would receive not more communications and that my policy is cancelled. I have requested repeatedly and strongly and clearly that I do not wish to receive any further communications. Each time I call them I'm assured it has been taken care of. I feel completely stalked and harassed. They are not honoring my request to not be contacted. Literally every day I'm getting messages. Yesterday I was on the phone with them for 20 minutes. This morning there is yet another text. CarShield is full-on harassing me for a payment I do not owe them. They are disregarding the Do Not Call (which is a legal request).

Will do again! Felt protect and the reassurance that you had my back. Happy I did not have use. But happy to have a protective product and security available to me. Thanks, William. And family in Whitehall, Pennsylvania USA. We both were glad such a program exist.

A friend recommended Car Shield to me and upon talking to someone, I thought I would try car shield. The price was reasonable and it takes the worry out of possible future car repairs. I was worried about going through the hassle of getting a car repaired because I had another car warranty that I had to fight to get my car repaired.

Customer service lady was very kind and knowledgeable. Very pleasant to deal with. Was concerned about my situation. I'm glad I signed up for this program. I watch your commercial every day, it makes a lot of sense. Seems like great coverage.

Was with Car Shield for just a short time, but a very positive experience. Initial contact was clear and consider explaining about their product. All people I spoke with were professional and helpful. Car Shield was recommended to me from a family member and I would recommend them to others.

Everything went very well, the agent explained every detail to me, with understanding and knowledge. I also want to thank this business for the advertisement that they project on their commercials. Thank you once again, they truly stand by their word and work.

I was told that to repair my car would take 8-10 months to get the part. Car Shield got my part and had it sent to my mechanic in five days! Thank you Car Shield!!! I’m so relieved because who can go without a car for almost a year?!?! I didn’t even know Car Shield could find parts.

Life happens and I'm in the middle of a small crisis with needing my car repaired. Thankfully, my mechanic is familiar with Carshield. So I'm waiting for the final word from my mechanic about my car. Thank you Carshield for being there. I will recommend Carshield to my family and friends.

I was very pleased with your employee who helped me reinstate my warranty coverage. I appreciate that you train your employees well so that they can convey to me the consumer what the best coverage would be. Thank you so much for the time your employee took to find me the best coverage for my truck. It took him going to a supervisor to get the great coverage.

I put my vehicle in the shop and it been a while I haven't heard anything, I have a different car that I use because I didn't had any money to get the rental. Carshield never reach out to me to let me what taking it so long.

I was extremely satisfied with your service and professionalism. I'll be considering to continue my account with your company. Your professionalism is outstanding and service too. There is no other organisation I would like to deal with than your company.

CarShield representatives were very helpful and knowledgeable. The part needed for my vehicle came very fast. I was back on the road the next day and Car Shield has been great so far! Explanation of coverage was very in depth.

The rep I spoke to was very knowledgeable and helpful. He resolved my issued very quickly and efficiently. He went above and beyond to inform me of some misinformation I had regarding my policy. He is an asset to the company.

My experience with each representative was pleasant. They provided me with detailed, concise and knowledgeable expertise dealing with my car issues. Feel confident that I made the right decision selecting Car Shield. Thank you for all you do to help myself and others while we experience frustration waiting for our vehicles to be repaired.

I have been having great experience with Carshield. It's a great product. They have great customer service representatives. When my car needs to be repair, they always on top of it. What I like with Carshield, it's very affordable. I will recommend it. Thank you for your service!

I purchased the platinum plan thinking that would be the most beneficial plan for me...but ac went out and the claim was denied because that part of the ac was not covered. I was under the impression that the plan would cover the whole ac system...Surprisingly not.

Glad I'll be reimbursed after a two week of back and forth phone calls. I did fax my proof of this unauthorized deduction of my bank account. This mistake was done on. Holiday, Memorial Day, knowing the banks were closed and most people were busy. The only reason I was made aware of this invasive mistake was by a phone call from the Fraudulent Dept. At my bank.

It was great he explained everything and was willing to work with me in every way he could. He help me get the best coverage that I could afford cause I'm on a fix income and I can only afford so much. Thank you again.

Timothy and Kayla customer service reps outstanding They both worked diligently to help me with all of my concerns in regards to the value of having extended warranty through CarShield. Unfortunately it may not be best that I keep this plan.

I did not notice a specific order number. I phoned because I had requested a copy of my contract and the link provided did not work. The representative was able to send me a copy for my records. She was quite helpful and courteous.

2nd call asking to change payment date due to it interferes with my mortgage payment which I stated from the beginning of signing on with CarShield. Hopefully I will not have another bank fee if money continues to be pulled out on the 11th. I may then have to cancel or look for other Ins.

I will rate my experience when I have to use it so there no way I can give you a rating I don't what you want me to say. The person I talk to when I sign up answer all my question so if I have any need for the service I hope I talk to someone like him.

Already gave review about conversation with agent brian & submitted. Very good agent. Thanks. The agent was very helpful and answered all questions we had and guided us in the right direction in order to get our vehicle repaired. Agent is an asset to CarShield.

CarShield employees are fabulous. I have never come across such a friendly group of customer service. Anytime I need help with my account they are helpful and get the information I need with no issues. I would definitely refer friends and family to them.

Everything went smoothly, took vehicle to certified service shop. They performed a diagnostic check on it and submitted their findings to Carshield who took care of everything right away and got my car back on the road quickly. What a great company and service!

They were pleasant to work with and very professional. I recommend all my friends to call y'all. Y'all should do some kind of a rebate program for people who rebate call Cindy customers. I have been using y'all on five vehicles already. I believe he'll call you on every time I get a vehicle. I promise to keep calling you every time I get one. You're the best.

The young lady was Professional and Courteous. Excellent service, I'm very satisfied with CarShield, so far, and I would definitely recommend Car Shield to friends. These days, most folks are irritated when contacted, but that wasn't the case with this young lady. She answered my questions and I enjoyed the conversation.

They called that our payment did not go through. After a short conversation it was determined that it was clerical error on whoever scheduled the payment by an error when putting the card date in, they put 22 instead of 25, the lady who called corrected the problem and the payment went through!

They were very polite and caring. They took time to make sure I was taken care of. They also made me feel as if they were very concerned about my problem that I'm going through. I would highly recommend this to anyone who need insurance.

The receptionist were polite, courteous and made sure my needs were met. I love CarShield because; if you have an issue or question they will in their power to try and solve it and reassure you to give them an call back.

The Volvo mechanic just called and said that the A/C repair was covered with a 100 dollar deductible.. Thank you. I did not know what I would have done without CarShield. This repair is something that would have probably been expensive to fix.

They were great. They provided and me get my car towed to a nearby firestone station. Now we are awaiting word back from the firestone company. They called a towing service for us and the towing service came very quickly. Thank you again.

The agent was warm and kind and very professional. Additionally, I was impressed with the agent's overall knowledge concerning my coverages. The agent answered all my questions and adhered to my concerns moving forward. The wait time was good as well. Overall, it was a very good experience.

I always get fantastic results with Sales Rep. along with a new contract. Fab. rates on new contract. What more could you ask for? What more can one ask for than a courteous sales person? Thanks for being that sales person. Susan

The Associate was more than willing to assist me and did it in a very professional manner. She did not hesitate to answer my questions and explain next steps. When asked to repeat her answers for clarity, she remained professional, helpful and curious.

Needed assist in getting tire change on my auto, could not get tire off to put on spare. Call for assist and was taken care of in a very good way and very professional manner, was very pleases with service, glad I was a customer.

Everything is good. Had a very nice conversation with customer service. They explained everything, very well. Their competitors could not compare with the person that I communicated with at Car Shield. And the price was a key reason that I joined.

I just asked a question about particular coverage - got my answer and the lady was very nice. Just wish we could get the contact info for me straight - months in with this contract and still no resolution. Why do you want more words! Looks like anything I have to say would be enough. SO the issue is getting the gift giver's name off the contract because I don't receive anything from you and it's my car and my contract! My issues. Not his.

I have found them to be very helpful and professional, with prompt and courteous service. I called with a situation and they were able to help me out with my plan. It was a great experience! They were very nice to work with and I would recommend this company without hesitation.

Cam and lifters went out in my Dodge truck. Carshield said need to tear down and send pictures. They would not cover the cam because I drove home and to the shop so I bought new one. Now will not pay for labor to put back together when they initially said to take apart so I'm stuck owing $1800 to have them finish it because they said wouldn’t cover putting cam back in. Real scam.

Part needed replacing on the motor.. CarShield came thru as promised. The process was simple. Just gave them my account information and they took care of the rest. They give you a phone number to call and the garage that is working on your car takes it into their hands.

To the point the service by Tiffany was was rare. She knew the answers before we asked. She she got everything done in timely manner and answered all our questions. If it was something she did not know the answer she put you on hold and went and asked other supervisors on and came back to us what a answer. I think the service we received was quite excellent.

People on phone was very helpful. They were responsive and guided me to where I need to go and was very helpful on getting my car to where it needed to be by roadside assistant. They were very helpful all together very nice people. I appreciate everything they have done for me.

You decided on CarShield because of the long-term savings. I thought the plan I decided gave me the better value for my car. Customer Service was wonderful and friendly and I feel good about getting my car warranty from Carshield.

The rep was very knowledgeable and professional. She was eager to help me with my situation. When I called I didn't think things would turn out to benefit me, but It did that and some more. I would recommend CarShield to all my friends and family.

Very good. They was very helpful. They got in touch with the toll truck to take my car to Landmark to get my car fix. My engine light came on when I was on my way home. Thank you very much. I have no more to say.

Love having this convenience and assurance of my policy. My New/Used SUV means everything to me, it a bit older and higher milage so in my case it would be a mistake not to back up the quality of Service I feel that it and myself requires and needs.

I want to thank CarShield as a whole as well as Rich who was my agent on a recent claim. My mechanic Junior at DFW Auto repair told me he was very impressed by his service when he spoke with him several times. Together y’all have calmed my fears and stress over my only car. Life has been tough lately and it is a joy to find folks doing the right thing and treating others with respect and care. Much love Sarah **

I have learned that Car Shield has a good reputation among the consumers. You have a great product that would appeal to all kinds of Americans. I am fortunate to have Car Shield to cover my 2019 Toyota Highlander. Mark Levin recommend Car Shield to his listeners.

It was very easy working with CarShield. The shop did not seem to have a hard time working with either. All went smoothly & CarShield paid the shop directly with no issues. I was thankful I have CarShield, they saved me $227 on my total cost. Every little bit helps & I will be glad to recommend to people to get CarShield. Thank you for such a smooth & pleasant experience assisting me with the cost of my vehicle repairs.

Call was not immediate call back. Your name did not come up as Car shield. Therefore when call came I did not take it. Call to pay my bill. Did say car shield. First call did not say why you called. Thereafter it did and I responded. Person was very nice.

Called to change payment date. I have not had to file a claim yet. I'm unable to comment on claims experience yet but I expect the same quality service as was given in this instance. It's good to know you value any and all experiences with Car Shield reps.

I only needed one repair for the duration of my service. Having Carshield provided the peace of mind for having a luxury suv with no warranty. I will definitely return to Carshield should I have to, everyone is so professional and helpful.

Was looking for the info needed to provide the dealership when taking it there for service. Your representative was very helpful in providing the info that I was seeking. Provided me with another copy of the Protection Plan. Represented your company as a professional.

The representative (Michelle) was engaging and professional throughout the conversation about my Gold Plan coverage. She explained in details how this great plan would benefit me in the long run due to the mileage on my car. She was also very attentive on all specific questions that were of my concern.

Rep was professional, informative and courteous. And she was efficient in completing my application. She promoted a great option of savings for me and was thorough in demonstrating the services available via my contract. I am happy with the decision that I made in joining Car Shield

You company will not cover actual cost for repairs. You use an outdated labor rate guide from 2021 that is at least 3 to 5.5 hours off from the actual time needed for repairs.. received a $970.00 repair bill and your company only will pay $488.00. Will no longer use your product or recommend it to others and will be contacted the BBB about your actions and counsel regarding reimbursement of funds and any other cost incurred.

They don't hold up to what they promise. They say any part covered in their contract, they will pay for and all I had to pay was a $100 deductible. That was not true. My transmission was covered, a total rebuild was required costing 3,500. They only covered 1500 of it. I had to pay the rest. Ironically, the 1500 that they covered was almost the exact amount that I paid in total since I started my contract with them in 2019. Additionally, the reason why most mechanics won't work with them is because they want the mechanic to replace original parts with cheap parts from AutoZone.

They helped me figure out where to take my car if there was emergency. That they were very helpful over the phone. It was a very fast and efficient call and had me safe minded. They are a great team of customers services

Had to have major work done and you guys pulled through like champs. Thank you. I will be sure to let my friends and family know how well Car Shield works for you and your family and friends who have new cars.

Gave excellent information followed by documentation. Customer service was informative and polite. They answered all my questions before I even asked. When my AAA account runs out I will be sure to return to carshield. Thank you for considering my 1998 Toyota T100.

It was good and at this time I can't afford it till next month. I will let you know when I am ready to restart. It's looking like next month in July 3 22. I hope that's it. I don't know what else I can do.

I called and spoke to Michelle customer service representative and canceled my CarShield as of May 31st, 2022 at 4:45pm. She said the payment taken out May 28th. Would not be refunded. It was taken out May28, 2022. I asked Michelle to send me in my email about the cancelation as of May 31, 2022. She said she would take care of it.

I was planning on taking a policy out for my daughter's car but she chose not to take the policy. I wanted to make sure my Discover card was not billed as to date. All rep were very helpful and efficient.

Customer representative was very helpful and understanding. He answered all of our questions. Car Shield is new to us so we did have a lot of questions. We have already recommended Car Shield to several of our friends and family members.

I needed to update my credit card info. Although the payment was late, the representative politely accepted my info without judgement. When I spoke to the representative, I was initially embarrassed because the payment was late; however, within a few short minutes, I felt at ease because of her complete understanding and professionalism.

I needed to update my credit card information as the card I used to set up the account was to expire in June of this year. Contacted customer service and was taken care of with exemplary professionalism. I was extremely satisfied with the whole process.

Never received my contract, so I read email contract before 30 days expired. If you have a major breakdown Car Shield could require a tear down of your powertrain leaving you with the expense of thousands. Waiting for refund 5 days already. This is a catch 22 contract.

I made at least 3 calls to Carshield on May 20, 2022 to find out if a part would be covered. Moss Bros. Honda said the latch needed to be replaced, that being said, Carshield said I had to have a DOT test, even though I told them it was the latch. I paid $190.00 for the DOT for you all to say the part isn't covered. The next day I requested a refund of the $190.00 for the reasons mention. I again was met with a denial.

We are new to CarShield. Learned about your service through my Father in law. He as well as my other in-laws sing of your praises 24-7. I was told we made a wise choice. Now we'd like to know if you would offer coverage on our Motorhome.

From my first experience with Car Shield, it wasn’t a good look. I end up paying $900.00 of a $1,200 bill. “I’m learning about your tactics early as I have been warned by some people. Thanks car shield for my first experience.

Needed to have my Tucson towed from my home to the dealer because engine light came on and car lost power just leaving my driveway and 100 feet down the street it almost shut down. It happened a few days before that but the dealer couldn't find it on a diagnostic that is why I had to take it home worried that this would happen again and it did.

Very professional and courteous. They took the time needed to assist me and explain my policy to me. I would highly recommend them to anyone. They made sure that I understood everything before exiting the phone. Awesome. I am recommending them to my children for their vehicles.

My Mother's Nissan Altima had a great deal of work to be done the (air condition). Nissan in Stone Mountain did a great job and stood behind Car Shield all the way. No problems at all. If it was not for CarShield it would cost so much more.

Polite friendly customer service. CarShield understand the customers and puts the needs of our vehicle first. CarShield comes first with me a and we first with CarShield. CarShield is #1 when it comes to people's cars. Thanks Carshield.

The customer service lady was happy to assist me by answering all of my questions. She assured me that Carshield will honor the repairs as long as it was covered under my warranty contract. Once I took my car in my car was service with conflicts.

My transmission went out in my 2015 Subaru Legacy after having Car Shield for about 4 months. My car sat at the mechanic shop for a long time. Like 3 weeks. I had to rent a U-Haul van. I run a paint company called Veteran Painting and Coatings LLC so it was tough on us to rent a vehicle but mechanic had my car for a while and CarShield approved my transmission for $4,000. I'm so excited. Thank you so much for helping me get a new transmission to run my business. I'm very very happy. I recommend CarShield to all veterans that on a business. Thank you CarShield. I wish I would have known that you guys are a good company. Now I know so this can help other people. Give CarShield a chance guys.

Very good service. I would recommend CarShield to my friend and family. I wish I had known before my breakdown. There were many shop that do not accept CarShield. The customer service person explained way. The customer service person sent me to a very good shop that I was very please with in finding what was wrong with my car and got me going again.

The customer service representative was fantastic, she understood my problem and was great about it. She was polite and said that when I get my new card call and give it to her. She was really nice to me. My passenger's right window cost me $426.00 fix. I'm not sure why it wasn't covered.

Upgrade on policy. Love it. THANK YOU. Well I had very pleasant conversation with customer service. They are very professional and get the job done. Also the customer service technician at American Auto Shield are very professional. Will recommend to all my family and friends.

Great service, I have four cars, my wife's, son's, daughter's plus my Jeep. I have received a multi vehicle policy and will be able to assess the protection with my Jeep. I just bought the protection for my Grand Cherokee.

Finding a repair shop was difficult, most auto repairs shops do not want to deal with CarShield because of the parts and “Hassle“ parts are not warranty covered, but replaced ok so far, took 6 days total from breakdown to repair.

After paying for 24 months, I filed a $7000.00 Claim and they only paid $2400.00 and rental car Coverage good only for the "repair" time, not the two weeks it took to get approved. Not worth the money

They helped me to lower my bill and I thank you so much for talking it down by $20. Thank you. It will help a lot. I really appreciate this so much for the kindness. I also appreciate the kindness and respect they showed me for my situation.

You guys are awesome. I’m definitely recommending you guys to other people. We plan on keeping you guys for a long time! Thank you for helping when we needed it. We are soo glad we heard about you guys and we got in contact and have you guys to help when we need it.

My customer representative was so helpful and informative. She answered all my questions and was nice and polite. My phone call was answered in a timely manner. She made my experience so much easier than even expected being that you get such a run around with many companies today.

I just had a transmission issue on my 2001 Jaguar XKR. It is currently at Jaguar Ocala Fl being evaluated. I'm waiting for the service manager Brian, to e-mail me the CarShield claim number and repair estimate. I'm looking forward to having the service repair issue resolved ASAP, thanks David **.

I needed a actuated a motor that allows a switch to change from heat to cold air broke. I was told when I took the contract out heating and air conditioner were covered And that did not happen.. I am very upset and want to cancel my service.

They have great customer service. I had a lock out and CarShield did a great job with it but as far as repairs go lots of miscommunication on the process of the breakdown window and covering related concerns. I love the company but needs more education to customers and better communication so if a breakdown happens close to after the 21 days they know what to expect. But overall great experience. Possibly might be a customer again at a later date in future.

My representative gave me discounts and helped me understand. When I called yesterday I was hesitant to join. I'm feeling a lot better now because I hope things go wrong with my car so I can get them fixed. I really don't appreciate having to talk so much but I'm glad I got the service now because I was worried about I Having to need It.

I called a few times to see if the services I need to be fixed would be covered under my warranty. Each time, the consultant stated that it would be once the mechanic submitted a claim. Well based off the reviews I have read from other consumers, I am literally worried that it will not be covered and I will have to come out of pocket paying for services, that I am paying a monthly bill for. So I wonder why even have the plan, if the company is not going to honor it, as well, providing used parts that may or may not hold up in the end. Why get the customers excited about having this extra coverage when you're going to deny the claim each time?

Very pleasant, knowledgeable, direct information that was understandable rep. Was very quick and efficient. Due to this kindness, I would recommend this service to all my friends and associates. There is nothing that I would change nor do I have any recommendations for possibility on changes.

I requested info regarding CarShield's willingness to assist me with tune ups and routine mechanical maintenance. I was told that this was not covered. However, if I needed to rent a car when repairs exceeded 4 (four) hours, I would be eligible for a reimbursement.

After owning a auto repair shop on a resort town, I wish I had known about CarShield to let my customers know. My shop was in South Padre Island, TX and we would take care of customers cars from Texas to Canada. Recommending the great coverage and customer service that you provide would have been a pleasure. Now that I’m retired I know that my car is protected. Thank you CarShield for what you do at an incredibly affordable price.

All the things wrong with my car totaling $3000 is not covered so I will be cancelling the coverage. Not happy about it. I need to get parts that are dealer special parts & it took 4 days to get this info to me.

You have not approved my claim for my vehicle, and it is stressful! My car has been at the Porsche Dealer for several days and it is past time that they completed the work on my Boxster. I don't have any additional comment on this particular issue.

Ok I bought this for my wife's Buick, when I bought it the person I spoke to assured me that the car was covered, and if we ever needed it they would be there. So after a while the car seemed to be running wrong so we took it to the dealership and found out the transmission was slipping and third gear was not working. Ok no problem they were given the information for Car Shield and after about a couple of weeks of not hearing anything we finally heard back from the dealership. Car Shield would cover the transmission but only after their person came out and looked to make sure it was bad, ok makes sense right, send a transmission specialist to verify. After a few more weeks we finally heard back that the transmission would be covered but only for a used transmission and if we wanted a new transmission we would have to pay for it.

Robert and Nigel were very helpful with my call. After explaining my reason for canceling Nigel was very professional and handled my call with great care. He is an asset to Car Shield. Hopefully all of Car Shield's employees are as helpful as Robert and Nigel.

Before you get CarShield for your car protection, get an attorney to review their tricky contracts. They will find a way to escape from paying any repair to your car. The service is terrible because they can not transfer you to a supervisor and the staff will tell you lies and the company will not recognize their employee mistakes. Ssshhhame company. I would not recommend it to anyone.

Eric was very helpful & professional. He made me feel like I got a good deal. I feel like the coverage is equal to my new car warranty. The price was less than the dealer quoted me. I look forward to using the coverage and will do business with my other cars if everything goes well.

I had my credit card payment not go through due to an expired date. I had to change from one credit card over to another due to expired card date. New card could not be updated on the web site. Customer service is required to make that change.

I am very pleased with all aspects of your service. I have also recommended your company to my elderly parents, they too are very happy with your service. I have never had a problem with getting a repair taken care of, as well as, the service I receive while dealing with your customer service. Fantastic!!! Thank You. God Bless.

My bank acct was hacked again and I called to cancel cc on file and submit new card information. Advised by rep that payment was due today (5/24/22) and was declined by my bank. I advised her why payment was rejected and proceeded to give new card #. Representative was pleasant, friendly and professional.

I have communicated with someone there eight times. Each time they ask me for the same information. It involves a $75.00 battery jump. I can’t believe you can’t check my contract # for almost all this information. My name, VIN#, year and make of the car are all on my contract. I am QUITTING!!!

Do a good, very patient in helping me give payment in for April. Understood every word that was spoken. Keep up the good work when it comes to customer like me. How I would to customer service dept. to Be Bless like me, and have bless nice day.

Diamond coverage. I am responsible for maintenance on vehicle such as oil change, tire rotation. This is an enhanced labor policy which provides excellent coverage. Before the mechanic does the work he calls Car Shield. There is a 20 day GRACE period or 500 mi.

Very polite, many discounts, very reliable, all over good services. I’ve always seeing the ads on TV but whenever my family member told me about their experiences, I said I’m gonna try it out. I’m a new customer and loving it!

I called to check on policies for my car and they called me almost every day lowering the quote to get me to buy the Platinum policy. They promise a rental car and I could take it to a dealer or almost anywhere else to get it repaired. I finally gave in and purchased the policy. After three months my AC went out and I called. No dealer in DFW would take their policy. I went to their site and none of the dealers they list take their policy due to nonpayment.

Very professional with answers. Went over coverage, I like the fact that you can take your car to any qualified dealer. Free toll, and rental car. I’ve heard some things about car not honoring contract. I hope this will not be the case.

Just called to ask about Advertisement that I received in the mail since I already have an Account, she said it was just to advertise and to give it to other Family members or Friends and Neighbors and anybody else that you know.

Perfect every time. Very professional. I am not sure what else I can say. i have always been very happy with the treatment and service that I have received from CarShield reps and the way that they always treat me when I make inquiries or any other issues that may arise.

I was totally blown away with the instant professional response. I just want to say thank you. This Volvo dealership, located in Winter Garden guarantee their work for the lifetime span of the vehicle.. It is almost a week since having my vehicle repaired, thus far I have no complaints.

Problem with my card on file. I had to contact Mepco directly to correct the problem. Would be nice if it could be done with the CarShield App on my Android phone. It is ridiculous I had to go online to Mepco and set up an account to manage my Billing info. I need to be able to ADD, DELETE, or EDIT my form of payment on file in the Car Shield App.

Looking for information to add a vehicle. I have one more vehicle for the opportunity to provide the kind of service that will allow me security, peace of mind and at a do-able rate This is the kind of service I expect for what I pay and CarShield delivers.

Just needed info about what I needed for a claim if I needed to file a claim as this might be the 1st time. I am glad I have CarShield. I feel safe knowing that I have CarShield being by myself and on a fixed income. This will help me if anything big comes up.

My car went in for lights on the dash board and Stalling issues. This issue was addressed in a timely manner. That was on a Thursday or Friday. On Monday, all the lights came back on and the stalling commenced. We called service and told us that the lights were all back on. We were told said it was just a notice telling us it was time for a maintenance. Now we will probably going to have have the car rediagnosed and the service perform. My question is why wasn't this taken care of when they had the damn car right there and addressed with a simple phone call. The diagnostic alone was close to $170, which will be yet another hit out of our pockets. I would have everything taken care of in 1 sitting, instead of repeating the whole process over again.

The experience was very easy informative of coverage and how CarShield works. The explanation of benefits were very thorough and would recommend to friends and family. I have heard CarShield advertised but never considered it until car repairs and part costs and availability became very expensive and scarce. So I feel I have a peace of mind to keep our current vehicle.

Well. I've used the service once for a dead battery. Guy showed up quick @ 4am. Got it done. Was pretty happy. But paying $130 month I probably won't do for too long. As far as CS, PICKING UP the phone was quick and the app explains a lot.

Easy to get in contact with them. They're very nice, understanding and get the job done. Understanding. Understanding. Very polite, easy to talk to and they get the job done and see. Very understanding. Very polite. Easy to get in touch with and faction paper and emailing.

I needed help in knowing what to do with a problem I’m having with my car (which has been covered for about 7 months). The person I spoke to was kind and very helpful. I didn’t have to wait long before speaking to an actual person. I hope that getting my car fixed will go as smoothly.

It was 91 degrees and my A/C went out on me. Car Shield fixed with no problem. Thank you guys! I really appreciate it. I would recommend them to anyone wanting to get a lot of coverage for your car at a great value!

A well manner associate. Very outstanding customer service. A job well done. I go hope all of your employees are as efficient. She was very pleasant to talk to about my concerns. She made my day. CarShield for life once a job well done. I am happy.

VERY GOOD. The representative wish me a good weekend and said goodbye. Thank you. Was very kind and patience. There was not much to this call. I called in the mileage for my car that I did not have at the beginning of the order. Thank you.

The customer service at CarShield is top notch. That combined with the value for the coverage makes this an excellent company that I highly recommend. Note that I haven't had to access the coverage for my vehicle, so I can't speak to their claims processing.

They are slow to inspect your vehicle, they try not to cover repairs, slow to approve inspection. Without a car for at least 4 days before repairs start, only approve rental after approval. Stay Away!!!

It was quick, fast and to the point. All I did was update my Ford f150 mileage. Customer service was polite and helpful. I am looking forward to having a great relationship with CarShield. Thank you for all you do to help the motoring public.

I take very excellent care of my vehicle. Despite the level of care provided, I know something will eventually breakdown. CarShield gives me peace of mind knowing I won't be hit with a potentially catastrophic financial bill, since I'm 70 years old and on a limited income.

We had three policies with CarShield. When my husband called to cancel the service, he was told to call later in the month. He calls to cancel, and the customer service person literally refuses to do it. She tries selling another policy. He said no. She literally does everything but offers to cancel. I hear him getting angry, I'm getting irritated. I take the phone. She won't speak to me. He gives her permission. She still won't. I explain to her that we both know this is a recorded call and that it is well documented the official policy owner has granted her permission to speak with me and per the law that is all that is needed. She still won't speak to me. I explain the law again. I tell her all we want is to cancel the policies, and I understand she probably has a checklist of hoops and questions for us, and that she is welcome to fill that in however she wants.

Great company. Always helpful every time that I have called. And have taken care of all that I have needed. I have nothing further to say. Thank you for all you do. Service was great and your people have been very nice and very helpful. Thank you. Arthur

Brought car in on a Thursday. 8 days later after too many phone calls to customer service (NO HELP) and the repair facility making just as many, finally got an inspection. Same process, many phone calls with little satisfaction. Finally, 13 days later there was authorization for about half the cost of the repairs. They authorized "after market" parts which the repair facility would not use. So I paid the difference between after market and the parts used. They don't pay tax, shop fees, or other incidental expenses. Nowhere in the policy could I find anything about after market parts being used. Customer service can do NOTHING for the customer but pay lip service. It sure wasn't what I thought I bought. Thankfully, I can cancel, and I will. What a waste of time, money, and effort. Little, if any attempt to make the customer feel they made a wise choice. Never again!!!!

Carshield is the best aftermarket warranty company I have worked with to date. Their employees are top notch and know what they are talking about. They fixed my 2016 BMW 340i xDrive, I was having a whining noise and took it to my local BMW workshop. They diagnosed the issue and Carshield had no issue paying for the repair.

I like the price of my coverage and like the way that the price doesn’t creep up like other insurances. I can depend on CarShield. I wish that all insurance plans would follow suit. Please never stop being just as you are.

My car's air conditioner did not work. I took it to a mechanic without receiving prior authorization because I had forgotten that I had CarShield until I had agreed to the repair being done. The issue was resolved to my satisfaction.

Everyone should contact y'all after talking to repair shop person to verify what they said is true. In my case Kyra told us what y'all told the repair shop person & it was not what he told us. Thank You.

They were so courteous when making payment arrangements with me. I recently received a kidney transplant and been out of work for 2.5 months because of complications. I just was able to go back to work, and staying 4 hours away for 8 weeks ...let's just say I had to go back! They let me extend my payment and as a single parent I really love their customer service!

Thank you, CarShield and Zac, for being understanding to the needs of your customers. I wasn't for sure if you were able to help us out with our situation, but you did and over exceeding your customer service knowledge and help us out to where we are able to continue being loyal customers with Car Shield. Zac, thank you for being knowledgeable and very showing concern of our situation. The **

Filed a claim almost 2 months ago. Took 21/2 weeks to decide if they were going to pay for the transmission or not. I ended up having to pay $816.00 out of my pocket instead of my $100.00 deductible. The transmission shop told them it would take 4 days to rebuild transmission and they said, "No. It takes 18 hour," so I only got a rental car for 2 days. At sometime I will be canceling my contract.

Getting the rear coils replaced on my car next week. Already talked with a representative from CarShield and everything is all set. My appointment with MY dealer is next Tuesday! I've already used Carshield in the past and everything went great so therefore I have no worries about my upcoming car care! Man who else does this? Carshield will when nobody else will. Definitely choose Carshield.

May 18, 2022. I purchased this contract with CarShield on April 8, 2021 FOR MY 2008 NISSAN VERSA. **.

I recently bought a used car and opened a new contract. There was some confusion about the old car and I was being charged the old car premium which costs more per month. The representative cleared up the matter very efficiently and to my satisfaction.

Cancellation due to my car being totaled. I will come back as soon as I can purchase another car. I spoke with a very very professional representative who was concerned my well-being and expressed a feeling of well wishes. She invited me to come back as soon I purchase another car.

The man was very helpful to get the info I needed to have my truck repaired. I did not have the info with me and he took care of the info for me. I gave the info to the repair company and they called it in.

Rental car The Ford places have my Truck since 10 May. And I’ve been catching and paying for rides. Inquired about a rental car because they’re still not finished with it. And they won’t be finished as far as I know until maybe Friday or next week. Everyone was so wonderful. Thank you.

Since signing up with Car Shield I have been very satisfied with their care and service. They helped me with 2 repairs I would not have wanted to deal with alone. Unfortunately with the past years growing inflation with everything from groceries to gas I had to cancel my subscription sadly.

I have not had the opportunity yet to use CarShield; however, I believe it is a great warranty plan at a very reasonable price. The plan I have it covers everything for seven years and, should the need one day arise, it will cost me only $100 to repair anything. It is a great protection.

Twice I tried to contact this company via live chat on their website for a quote, and both times they refused to provide it to me. They wanted my phone number so they could have someone call me. I asked for the quote directly over the chat, but "Taiveion Higgs" told me it was "illegal" for him to discuss it because the chat operators were not "licensed" to discuss it. This is obviously a lie, and the fact that they would make up stuff like this is concerning to me. Bottom line, I never got a quote, and their chat operators are not very knowledgeable and extremely rude.

We had a 2017 Dodge Grand Caravan SXT. It had about 66,000 miles on it. The transmission stated messing up. We took it to AMCCO, and it was totally ruined. CarShield insisted that they send out some guy to look at it. They made me feel like I abused it and was trying to pull a fast one on them. It took an extra week before they approved the replacement. They only give you a rental for the time they figure it takes to replacement, so we would have to rent a car on our own. It was a very bad experience. What they cover is great and a good price but if getting something covered repaired is like the transmission experience would make me find another warranty company.

The only experience I have had with you is via phone. I am a new customer and have not needed your services as of today. I have not had any interaction as far as needing the services that you provide which is why I cannot give a accurate description.

‘ConsumersAffairs’ is INCORRECT listing CARSHIELD as reputable. Also, one CANNOT pick their own repair facility. Because CARSHIELD excludes so many parts, I cannot find ONE local mechanic to accept the warranty. Rated ‘F’ by BBB. Car Shield/American Auto Shield misrepresented the coverage sold to me. Today, May 16, 2022, CS told me they don’t cover convertibles which I clearly stated I had from initial coverage & VIN # submitted. The roof is operated by the POWER WINDOW MOTOR which IS covered under my GOLD policy. Rear windows won’t go up & is effecting use of the roof. They ALSO cannot provide me with a repair facility that accepts Car Shield. I also can’t locate a repair facility that accepts Car Shield. They also won’t reimburse for any out of pocket repair expenses I may make to repair at a garage where I’d pay upfront.

Well, me being a ** American, the customer service reps wanted to ::scream at me, be smart, insult my intelligence, argue with me, even the booster dude (I needed a boost) acted like he had something against me. But the service itself Carshield offered was delightful, and 2 thumbs up!

Got the new payment credit card done. Have not needed it yet but we are more prepared now. Your staff are always polite & helpful when I do need them. I do tell others what we are using. This helps with the stress of dealing with repairs.

I have another warranty, that I needed to compare coverages. The only way to do this was to sign up with Car Shield. I have a warranty with identical coverages, it expires in November 2022. It is included in my car note. I am attempting to refinance that note, but I am doubtful with the current rise in interest rates.

When I called Car Shield my call was answered in a reasonable time. The agent was knowledgeable and kind. The agent really helped.. I am always happy when I call the company and get just what I need. Thank you so much.

Could not find a Ford dealer or premium repair shop that would accept Car Shield, they did have a few tire stores though. Cancelled my membership today. A dealer told me Car Shield wanted the repair torn down and kept on the lift until adjuster got, sometimes weeks, and then they had to wait months for payment.

Done in a few seconds. Excellent! Very knowledgeable person, quick to get what I needed. Hopefully, this will stop all the robo calls about my car warranty. I would certainly recommend Car Shield to my friends and family.

Returning home from voting, discovered a small pool of a clear liquid forming under car. Took it to Midas to repair. Was told they would do pressure check, otherwise did not seem to be any leak. Also found in routine exam that transmission needed resealing as did axle on one wheel; awaiting parts, I think. Will contact tomorrow to check up on status.

I purchased Carshield last year. Some issues started with my car in January. The claim was put in 1-25-22. My auto shop put the claim in and we waited for Carshield to take the next step. Nothing came of it. The Claim was never submitted. So between the Auto Shop & myself we kept calling with many, many hours spent between the two of us calling just to get the claim in!! They keep giving us the runaround & said a claim is not there.

The customer service rep was very enthusiastic, engaging and efficient helping me. I had to call back a few times before, I was able to finalize getting the issue resolved. After calling back a third time, I was able to get the satisfaction expected. It was my 1st time actually having to used the services. I'm waiting for the next step in the process as to how the claim will be handled. The outcome will determine, if the investment is worth it. And I too will have positive testimony. Having the confidence to referring friends and family.