CarShield Reviews

Transmission went out in my 08 Hummer H3. They approved my repair however they’re going to replace it with a used transmission. Not even rebuilt and it will only have a 1 year 12,000 mile warranty. They Will Not replace it with a transmission from GM that will be rebuilt and have a 3 year 100,000 mile warranty. To make matters worse when the transmission arrived at the dealership it was for the the wrong year. CarShield is saying the adjuster has 24 -48 hrs to review where they sent out the wrong part then make a decision on what happens next.

Thanks guys. I look forward to never having to use this wonderful coverage. Safety is always first. And preventive maintenance is always important. I feel a lot better knowing that CarShield will have my back in the case of a unexpected maintenance situation. Thanks guys.

Great company. Didn’t get to use the service. Car was totally loss a couple of months after getting the service. The company was easy to reach and communicated clearly and responded to requests and answered all of my questions. They also were quick to refund money for unused services

Phillip was very nice, patient and polite! He listened and confirmed a change in payment I requested. He was pleasant and concise in his response and repeated back all information given. He deserves a recommendation for his thoroughness in dealing with customers.

All G-O-O-D during our conservation. She was very, very, very helpful, please give her a raise, the company has been outstanding since I enroll in the program. I GIVE THE ENTIRE PROCESS (5s), thank VERY VERY VERY much.

Tony, updated my new address, and I had a couple of questions he answered. I also asked him to mail me a copy of my contract and all that is covered since I cannot get with information online as the weblink I was given never loads.

I paid for over a year for the diamond plan. The advertisement says take it to the place of your choice. Guess what, they no longer accept CarShield because they won't pay claims. The dealership suggested I pay and ask CarShield to reimburse me. I called and checked and was told they would, just make sure the claim was authorized. NOW they don't want to pay. The employees give the incorrect information on their recorded line. They will not go back and verify it by checking the call. CarShield says it's my problem. They will take your money and you won't get anything for it. I asked to speak to a manager and was transferred to a disconnected number. They have an "F" rating with the BBB.

Good experience. Easy process. Understanding why I needed to cancel. Gave me options to continue and to come back. Advise me that I would get an email. I received an email. Smooth transition. Friendly and courteous. This was a simple transaction. I would recommend this service to anyone.

Absolutely Awesome and the service was great. All my questions were answered, and I was given attention and attendant was very nice and polite. I would recommend the services to my friends and tell my co-workers about CarShield and make sure my children has the same service.

The person who I spoke with was very informative and explained a lot to me. He explained the coverage is effective in 20 days from the day I spoke with him. The share I will have to pay for any repairs is only $100.00. If I wanted to insure another vehicle the discount I would receive.

Air conditioning not working and Car Shield contacted to provide service. Fix the air condition. Spoke with a female employee that assisted me. She gave me the site as to what mechanic would honor Car Shield. I found a place close to where I live. Mechanic called and they related they honor Car Shield. Took the car the next day. The mechanic took care of calling the people to get authorization to fix car. The company had the car about a week and half. The part had to be sent by Car Shield. Received my car and it is working well. Just had to pay the deductible.

I have found that CarShield has been a great value for unexpected car repairs. I have used it two times and it has saved me several thousand dollars in repairs that could have caused financial difficulty. I would highly recommend it.

The gal I talked with was pleasant and very helpful. When I explained the situation she said she understood and under the same situation she would agreed and canceled the policy. I already had an extended policy in pace from the dealer,

Called to find out if I can transfer car to different mechanic. The mechanic I took my car to has not fixed my car and it keeps coming up with the same error code for the second time. CarShield is paying for my car and they should have fixed it.

When I get a new car, I plan on getting a new policy. I didn't have to use the warranty but it felt good knowing I had it to lean on if I needed it. I canceled because I have an old car so if necessary I will just get a new car.

Called to ask about what to expect with my Contract - services with the Dealership I took car to what I needed to do. The representative was very helpful - put me more at ease with the process of having them tear down the engine - parts service & what the CarShield will pay for.

The reprehensive took the time to explain the offers, and help me understand how much savings I will have when I purchase the coverage. She also, offered me a discount for taking action the same day. My experience from the beginning was good so far. I'll see what it's like when I actually use the service.

I have not received anything which in writing gave me my account number. The person I dealt with was very helpful & gave me the information I wanted & needed. She emailed me the information & is mailing my account information for me to keep a copy in the car.

Great experience, excellent customer service. Very satisfy with this car protection. When my car broke down, they fixed it for me. I will recommend this to all the people I know who drive. They treat everyone with care and have patience.

Thank You CarShield. I am a Happy and Satisfied Customer. I was so relieved when my car broke down while I was in the expressway... I called CarShield the next day and I was instructed to take my vehicle to a mechanic of my choice who accepted CarShield, I did that and my car was repaired.... I am so blessed for CarShield.... I could not have done that out of my budget.

Have been a customer for just over 2 months. Saved me over $600.00 on the repair of the axle on my 15 year old vehicle. So happy I saw your add on Fox network and decided to try CarShield. Thank you so much for the hassle free coverage!!

I called to relay my problem and Carshield resolved my problem very fast, efficient. They were there to help me because I had purchased the coverage. The price of the coverage was fair, I got the senior citizen's discount and that made it a whole lot better. I trust them because of the service I received.

The representative was very pleasant and quickly answered any question that I asked. I asked about towing coverage as well as other roadside assistance. I also asked about an ID card for details of my account. The representative was very responsive.

My experience was really good. He helped me out and got everything straightened up. I appreciate him and I appreciate Car Shield for what they're doing. I hope you all keep up the good work and I will definitely put another car on when I get one. Thank you very much again. Wish I'll be my problem

We're glad we joined Homesafe. We will recommend you to our friends and family. Good responses in a timely manner, and very patient making sure they knew what we needed. We didn't expect we would need your services this soon, but here we are!!

It was a pleasure talking with the customer service rep. She was helpful and patient with me. She answered all my questions and gave me all the information that I needed to decide whether to get the policy for my car.

I didn't get the young lady's name. Very professional and a joy to talk to. If at all possible, would love for CarShield management acknowledge her for the outstanding contribution she gives to your company, CarShield.

Only that Carshield seems to not pay for most of the services that I have claim. Most repair shops have pretty negative things to say about carshield as for as getting pay for service. It's almost like having nothing at all.

These guys are great. I got a plan I could afford for my 2006 Porsche Cayenne S, these guys cover the power train, engine and roadside service and it was cheap but my wife did not like the fact that we would be paying for a car that we don’t drive that much and is a weekend car, that we would be wasting money, which made sense, so I called to cancel the plan, had no issues with the customer service refunding my money and Cancelling my contract, I will recommend them against any other company out there! Happy and will use in future!!!! GREAT!

My debit card was compromised and I had to call to give a new card #. The representative was great, very helpful and very personable. She was able to take care of updating my card, and make arrangements to complete the payment.

Customer Service is very helpful! I’ve never experienced any issues. Would definitely recommend to my family and friends. Each time I have called in, they have satisfied all of my needs and concerns. Was able to get all of my questions answered. Great company!

Was easy and we already have Carshield on another vehicle. Just had to call back with my mileage, and that person looked it up with no problem. Have another policy on the car from another company and they seem to be a rip off and they were a waste of money.

Very friendly, patient, honest. Took the time to look up information about my coverage. Answered questions or concerns I had regarding my contract. And was very happy to b of help. I have not had any experience filing a claim because I have not had any mechanical issues at this time and am providing normal routine maintenance.

They were great and they told me everything I need to know and I got to ask questions and they were answered. The customer service people were friendly and very knowledgeable and they worked with me on pricing which was great.

I didn't know the exact mileage on my car so I'm having a hard time getting my car fixed so I don't know if I would recommend this one to anyone else. I told the man that I wasn't sure what the mileage was because I was riding with my husband at the time I took the policy out and I was working two jobs and I am only human and forgot to call because my first job you can't have your phone in the patient rooms.

Staff rude and nasty and will not tell anybody about Car Shield. And yes, I will post my experience on Facebook. This is SAD, TRAIN YOUR STAFF. The staff is rude and nasty and don't know what they are doing all of the Customer Service and staff

Asking why I got something in mail If I already have a policy. She very politely explained it was just a promotion. Asked if there was anything else she could do for me. I said no and she wished me a good day.

I got the car in the shop. It’s been 4 days, no one has gone by to see. The shop has called several times and they ask him the same questions over and over again. When are you going to take care of this

Update personal information. Due to change of address & credit card company. Make sure all personal information was accurate. No changes made to contract due to updating credit card information. Customer service very helpful and accurate in updating my personal information. And all my questions concerning my contract.

Our engine needs to be replaced and they need oil changes we have done in the past years. Autoshield is not satisfied with the receipts, giving us the runaround for many weeks and will not help at all. We take care of our car.

Our vehicle's Air Conditioning (AC) quit working. It was in-explainable at first, until we found out the system had a leak towards the back and the front fan quit working. We are so thankful CarShield worked with our dealership mechanic and provided their help with the cost. It is our only vehicle and we have to commute 25 miles to get to our home.

First of all I was told by a major car dealership in Texas not to deal with this Car Shield. To keep my peace, I need tie rod replacement and I have the Diamond coverage which means they are covered. But when I called to check they said I’m not covered for that. So I paid for it myself but I checked again they said I should’ve been covered. I sent in the invoice of the repair and a couple days later I checked to see if they received the receipt. And they told me no. Once I was told that I knew there was going to be a problem. So I sent it again just like I felt there was the problem. I was denied my reimbursement due to all their technicality on repair. To keep my peace I’m going to just move on. I wouldn’t recommend this company and I’m tired of seeing all their commercial. I should’ve listen to my dealership.

We called Car Shield and the service person was great. Both a man and a woman we spoke to were very helpful. The problem was in getting a towing company to respond and tow our vehicle to the dealership. In the meantime, our neighbor came over and with his help, he got our vehicle started so we could drive it. We then had to cancel the towing company and did not use your service.

When I called, the service rep was very helpful. She went above and beyond to make sure that everything was covered. In fact, she even helped me with the finding of other service facilities. The only thing was that all of the facilities were closed and would not open for 2 days. Other than that, I had no other issues with CarShield or the service representative.

I received another late payment notice. I advised Rep that this was to be corrected last month. Rep will look into it. I am on auto pay for the 10th of the month. Rep said she doesn't know why this wasn't corrected last month. They are going to look into the system.

My call was taken by a very polite professional young lady who gave me all the information I need. She didn't try to give me the bum's rush like so many customer services reps do. I'd refer a friend to you. Peace & blessings

My bank changed its name to Old National Bank, and the information on some of my accounts didn’t transfer. Car Shield was one them. Customer service and customer service for payments were the departments that assisted me with changing my information. Both representatives were very people-friendly and made me feel so at ease throughout our conversation.

I accidentally submitted 2 payments. Nicole really helped me with getting one of my payments back breaking down piece by piece what really happen and I forgot I was set for auto draft but it's good now I'm good. Thank you Nicole again.

I was so worried about my vehicle. I am old & can’t afford another car. It had serious problems. Car Shield checked it out and said they would fix it all. I was so happy and thankful. I really needed my car..

Representative, Sequaria was very professional and answered all my questions. Lindsey was very friendly and professional too. She took care of my concerns. I would recommend Car shield to my friends and family. Their prices for the policy I have is reasonable and the representatives work with you if you have a problem to arise.

Tiffany was very helpful and I got the issue resolved quickly. She was friendly and efficient and there was no problem getting my account brought up to date immediately. I appreciated her attitude and response. It makes doing business with Car Shield a good experience.

Representative was Friendly and nice. When car was Towed, he did an excellent job towing where it had to go. I will let family and friends know that Car shield have great service and do excellent job. I was also very satisfied with service.

Great job on helping me with my bill. Rep was very helpful and kind, that was important to me in these days and times. Great job. Very very very helpful. Thank you so much kindness and fast work. Great job CarShield. Great job.

A real pleasure dealing with Dan. He was very knowledgeable and friendly, and gave a good explanation of coverages, charges and payments and readily answered my questions. We're first-time buyers of this type of plan, so glad that we chose CarShield..

Wonderful service. Customer service nice rep quality of listening. No fussy sales rep. Just good customer satisfaction the moment the rep answers the telephone. The voice to speak to such kind individual don't just happen every day. It makes a customer feel very important wanting to keep their service even though things had changed at the instant moment. CarShield please keep all your good customer sales rep.

I had to change my debit card due to possible fraud and your representative was able to help me in just a few minutes. It was great. She was professional, helpful and understanding. The change took a minimum amount of time and I had my new receipt by the end of the day. Thank you.

My experience was great. The wait was too long. Other than that it was great. Just cut back on the wait time because a customer shouldn't have to wait to talk to customer service cause that's good business. So great. So if you can do that that's cool. Awesome.

I signed up with CarShield and I decided soon after to trade my truck for a new one. I called and told the rep and they promptly refunded my funds I had paid in. I was very surprised and happy with their business practices.

Experience with Carshield, exceptional except when waiting for approval to service garage to start service. Service garage on the other hand. Service garage not responsive or informative on information or diagnosis on vehicle. Will ask around if ever needed again.

Cooling system went out on my cooling system the wiring system went out connect to the cooling system. And y'all said y'all wouldn't fix it because it's not a part of my contract. I opened a new feature. Y'all do better about your customer and just not a contract.

Had a good experience with CarShield but ended up paying $619.00 out of my pocket. CarShield rep said they should never be cash out of my pocket but car repair shop said that’s what car shield said to charge me. Car repair shop also didn’t talk too highly about CarShield and I didn’t have a option to take it to the dodge dealership, was limited to two repair shops in my area.

I had to put my car in the shop. Carshield was very helpful and was able to take care of all the repairs. When speaking to someone they were very nice and detailed about my questions. I would recommend them to family and friends.

Great company, easy to work with and very responsive. Customer service reps are very helpful. I would recommend their service to anyone who is looking for a little protection against unexpected car problems. Will be doing business with CARShield for years to come.

Not everything was covered but I did save a few bucks. I was told bolts were not covered. Nor were the controllers covered. Only the engine mounts. The controllers near engine mounts required another $830. I decided not to have controllers done.

Water pump went out so called Carshield and going good. Very happy. Towing me to repair shop sun auto. Going to work on a rental till Tuesday. I will recommend Carshield to all my friends and family. Very dependable and gets it fixed. No problem at all. Thank you Carshield.

Professional and able to help me with what my contract covers. Answered all my questions and went through how to file a claim. Was able to review my contract to then add additional coverage which was the electrical system. Thank you.

She helped me very much, so glad I was able to talk to her this morning, I really like the way she handled this situation with me, and I'm going to get some things done with this, thank you very much CarShield.

A very pleasant one. The agent was on point with all my request. Seems Carshield is the real deal for all vehicles maintenance, I will recommend it to all my friends. This is the best deal for anyone with a car.

I'm a Car Shield policyholder for numerous years. Car Shield's customer service team is always professional and provides excellent guidance with any and every inquiry. All my questions are always answered with clarity and detail. Keep up the great work CarShield! I would recommend CarShield to all vehicle owners.

April was Wonderful in helping adjust my monthly payments ...she was very professional...Caring and Concerned...Excellent Employee. She explained everything perfectly and was Wonderful...I will highly recommend CarShield to friends and relatives in the future. Great company and very professional.

I submitted documents to CarShield to correct an error so today's call was to check the status on the issue. The Car Shield agent Britney was fast at taking care of the issue, she looked at the documents I sent and contacted the right department and corrected the error.

I spoke with two people. The first could not answer my question. They transferred to a customer service rep who answered my question. She is was very informative and she answered my question to my satisfaction. Thank you all very very much.

I purchased a warranty with CarShield under the impression that my current coverage was going to lapse only to find out that I still had 2 more years on it. I called CarShield to cancel my warranty since I really didn't need it at this time and was very pleased with the ease of doing this. I especially liked that the representation took the time to explain to me exactly what I was covered for and what I would be giving up and to make sure I would have the same coverage under my present coverage. I was very happy and impressed with this.

The Southampton Village Police came to help me because my car had suddenly registered over-heating and I was not about to move it. Although CarShied guarantees towing, I used AAA, and had AAA's Hampton's service tow my incapacitated car to the BMW dealership which services my car, and AAA reimbursed me for the towing which Car Shied would have been responsible for.

The reps are courteous and patient. If there is a concern, they are empathetic and take the time to notate the account accordingly, as well as giving options to help make payments or renew accounts so the account isn't totally lost.

My 75yr old mom has CarShield. Her timing chain broke. Called carshield to get it fixed. They WILL NOT FIX IT!!! They said she drove it 100 miles after it broke. **!!! My mom's car was broke down in driveway and we had it towed to shop. They refuse it fix it!!!! CARSHIELD IS A JOKE AND THEY WILL LIE TO YOU!!! BEWARE PEOPLE find another company!!! Don't waste your money with them!!!

Requested copy of my contract because your download links are taking to long to respond and the request is failing to load... CarShield is a great service and presents great value to us consumers. I recommend this service to all of my friends. Getting ready to experience the value of the service because my Transmission needs to be replaced...

I was very pleased with your company and its responds to my needs. I have and will continue to recommend you. I know from personal experience that you are far better than Endurance. Car Shield has the best coverage and the nicest personnel.

Took my vehicle to my Ford dealer for work. Asked them if they took Car Shield for the payment of the repairs. Was told they will not accept Car Shield as it takes 6 to 7 months for Car Shield to pay them. This is the 2nd Ford dealer that refused to honor Car Shield. I intend to drop Car Shield and go with another, more reputable company.

I just need some paperwork what I have covered on my car, so I could have some work did on my vehicle. I need to know co-payment, and where I can take my vehicle services so could pick my own place to take it.

I had a great experience. The representative I spoke with gave me correct information and I would recommend this to anybody to anybody who is a friend. I want to thank the representative for all his help. CarShield is a great company. I would always use them if I have issues with my vehicle so thank you for all your help for your help. God-bless and have a great day. I hope I don't have to speak with you with any problems and there are any problems in the future.

Employee was very helpful, informative, and courteous. He answered all my questions. Very good communications skills and made me feel as I was important and he wanted to provide the services I wanted and needed. This was greatly appreciated by me.

Endurance really confused us and led us down the wrong path for sure. We were happy Temeasha gave us a path back to CarShield and in such a friendly, helpful way. She communicated information clearly and got things done quickly!

I feel that the service that I received was very satisfactory and I would recommend your service to anyone. I was very happy with the help I received.. The contact person was very informative and was very cordial.

It's been a pleasure working with Carshield. I found their prices reasonable and their level of service high. I fully recommend them, especially for auto owners with high mileage cars who are looking to extend the useful life of their vehicles.

Went to shop. My repair was denied. It was ac/electrical (blower motor resistor $365+ cost). First time in shop. First claim for things advertised in commercial. Disappointed. The only reason I'm keeping is My bf said to give it a chance. I'm like you pay it them.

Due to changing cars we no longer need service on our Honda Civic 2012. We were satisfied with the coverage provided by Car Shield. Also the customer service people have all been knowledgeable & friendly. We have been satisfied with everything. Thank you very much.

I was going to cancel my plan because I was afraid that I couldn't make the next payment due to a new job. But I was briefly educated and helped. Now I feel better. Now I can relax knowing my 1st check I can continue my coverage instead of thinking I will be canceled.

Nathan is a great salesperson. I called yesterday but wanted to think about it overnight, and he did call back to follow up. He really seemed to take an interest in my personal well-being. Very polite. Very respectful. I believe he loves people and good service. He is truly a credit to your company.

Had trouble with email message going through and needed to make sure of email address I was sending to. Received the necessary information and resent my message. Was also given an alternative address and instructions if I still had a problem.

I am purchasing a new vehicle so my need for CarShield is no longer necessary. I have no knowledge as to the actual service as I had no vehicle issues while having the policy. For peace of mind it is a good value.

Very helpful and knowledgeable! I love how I can call for information status and feedback. The representatives are always nice and approving. I’ve had Car Shield for maybe 2 years now and I love it! I would recommend you guys to anybody.

After not receiving a discount on my catalytic converter failure, I was hesitant when my mechanic submitted the list of items that needed repaired on my Jeep. When he called me, he said he was pleasantly surprised when he received the list of items that would be covered. He hadn't had much luck with a previous client who had one of the other vehicle protection companies. Car Shield covered items that I didn't expect them to cover, including the rental car, front and back brakes, water pump assembly with everything that was associated and saved me thousands of dollars. I tell everybody who is looking for vehicle repair protection to call Car Shield.

Sylvester was very helpful in helping me cancel my contract. I bought a newer vehicle with a warranty and did not need the CarShield contract. When I had to use my CarShield contract I was very pleased with the results.

You are the best vehicle coverage money could buy. Without you we would be lost. Wouldn't go to anybody else. If we would have gotten you sooner we would have saved ourselves $6000.00. Lesson learned. Won't be without you again.

The local Cadillac dealership would not honor the CarShield warranty. They found another dealer who would. I was told they had problems receiving payments from CarShield. I’ll have to take my car to a company in another city. It’s not too far away.

Customer Service gave me an alternative so I didn't have to cancel. She was able to lower my payment and skip it until Sept. I am retired and my income is set and limited. My budget is tight with little room.

I'm paying $160/month for 2 cars for 2 years, but CarShield can't even cover my AC when it broke down in the middle of summer at 100°F heat. Their explanation was that they don't cover the relay which makes the AC runs! This is insane! In my contract, it shows that the AC is covered but NOT the parts that keeps this AC running. That doesn't make sense, but that's how they make money. The trick is this: they "cover" the expensive parts that take longer, years, to break down. By then, they already made profits from you. And they don't cover the less expensive parts which breaks down very often. Smart, right. Anyways. I ended up paying out of my pocket close to $130 to replace a $40 relay on top of $80/month. You do the math...

When my car was being repaired they held it for over 4 days I had to pay for a rental car at Enterprise rental service, because the labor time fell short one minute. Totally ridiculous to be denied for just one minute.

A representative gave me a call to remind me of my payment instead of letting my payment be late or my coverage being cancelled. He was courteous and patient. Sometimes we forget about a payment and I'm happy that I got a reminder call before it was too late. Great job CarShield.

The representative was very helpful and clearly explained the plan and services I am receiving. I would definitely recommend and advise friends and family to inquire about Car Shield for their vehicles. Car Shield covers a lot of costs that would normal cause a problem with budgeting and repair costs.

I purchased CarShield warranty for my vehicle and could not be happier. I had 2 different claims which they handled promptly and professionally. I was easily able to reach them by phone each time I called. I was especially surprised that I was not dropped once they paid to replace my engine. I highly recommend their service.

I could not believe that you do not cover alternators. This is a expensive part not to mention the labor expense. I didn’t receive an ID card to present to the mechanic. I gave him the letter sent by you welcoming me to your service. Can you send me one please.

Customer service was very helpful, no waiting time to be answered. My question was if we need ID cards for the cars covered and she told me we don't. She will mail a booklet with specs of our contract and phone numbers needed, which is great.

She was very very helpful with info I need and she is so friendly she seem like a old friend. Only if we had more like her. She is also extremely knowledgeable about Car shield policy. I always like when someone makes me feel at ease where I could think about my decision with my car.

I called in and Anita went above and beyond to help me... I called to check my coverage! I notice that shocks are not coverage... Therefore I will keep trying to get other things done! I wish that shocks was covered!

Car shield did not notify me of the delivery that never arrived at the Honda dealership until I called nearly 5 weeks later. Finally Carshield authorized Honda to order the part themselves. I then had to wait for Honda to order the fuel pump.

I was very pleased with the quick response given to my Dealership. CarShield covered the replacement of my water pump as the contract stated. My Dealership didn't seem to have any problems submitting my claim and getting approval for the covered repair.

I needed my ac repaired. I took it to a mechanic which he says approval to do the job. He fixed the ac, however, CarShield is stating that they never gave him approval. Something is not right. I'll be cancelling my account soon.

I needed to update my payment method and they were very helpful and there was absolutely no wait time. Customer service was very friendly and made it super easy. Plus the call was easy to hear with no background noise and everyone spoke clearly. I would definitely recommend Car Shield.

Not a lot was used or required at the time however, I’d recommend reviewing your contract and going over with a experienced specialist to go over with you specific terms of the contract as well as what you will expect and or receive.

The rep I had today was kind, knowledgeable and very very patient allow me time to get the information needed. I had to call someone to get the information and he was patient and waited. If all your rep are like him you will do well.

Both reps I talked with today were very helpful. They explained things well and I was glad I called. This is a good company that makes sense. Give them try, I think you will like them if your car is getting close to needing repairs.

The Customer Service I received at sign up time was very professional and I ask that you all keep up the work. The associate who assisted me was very professional at doing his work and was very knowledgeable when questions was asked.

I spoke to customer service rep. Bret, he explained what I need to tell my mechanic about how to start a claim should I need one. He gave me the feeling of security knowing that I would be covered. Bret left me with a reassurance that I would be covered.

CarShield accepted responsibility for repairs that I had to cover and were supposed to refund the amount I paid Larry Miller Hyundai. I still have not received any refund for the repair that I had to pay out of my own pocket

They approved my claim fast. Great job. All I ask the car problems and they approved the funds. My Mechanic ask them for funds so he can fix the problem. They approved the funds over phone and send his money over. I really like that.

Everything was good. Got my car fixed. Only complaint I think car rental should cover while car is broke down. $160.00 is not enough but. Everyone should be sure and read contract before repairing so they know what is covered. I was satisfied with my experience and keep all records as contract says.

The motor mounts were replaced, on my My Mercedes C250, it now rides so much smoother like it has a new suspension, I would recommend having Car Shield especially when your Vehicle has no extended warranty, Thank You Car Shield.

He was a great help. Very friendly and knowledgeable. He was easy to talk to and had great product knowledge. We covered all of my needs. He was able to take the time to find me the best possible contract. Because of his efforts, he found me the best policy for the best price.

Sad to say that Carshield couldn't help me out at this time, the repair that I need isn't covered under my plan. My electronic steering went on my car and that's not covered under the plan that I have so the cost will be out of pocket.

I was worried my account was going to be overdrawn due to unexpected finances but Shawn was great in navigating me through the process of postdated payments so my account was not overdrawn. He was very professional, courteous and understanding.

I’m very disappointed in the amount that Carshield covered. I’ve had extended car warranties before and I’ve never had to pay that much of the total for a car repair. I will be going with a different warranty company soon.

If I could give negative stars I would lousy/scam/joke of a company! Wouldn't pay for completed job... wouldn't pay in a timely manner because CarShield is in Mountain time!!!! 2 reps told me that!!! What the hell does that matter???!

CarShield is a big help, this is my first claim, the commercials are misleading. I thought they paid total amount of repairs after copay, not true there are things that go along with repair to make you whole again they don't pay for, which leave out of pocket. I guess it is good they do help cover expense.

My air conditioning problem did not show any problem when AAA had the truck. On the way back from picking up the truck, the air compressor starting making the noise again. I will return it back as soon as the noise continues.

Information on file had changed. Called office. Representative was quick to assist. Took only a very few minutes and was completed. Every time I have had to contact the office, same treatment. Great company with outstanding employees. Thanks, CarShield.

You need 500 miles first. They don't go by the day your service starts in 20 days. Liars. They told me my service starts July 11th. Nothing about mileage beginning. They did not honor my warranty. What else do they deny you about when you really need them.

Switched coverage to new vehicle and upgraded plan from silver to diamond package. Representative was very helpful and explained everything that the new package plan would cover. Also explained the cost difference in the two plans. Also representative was extremely polite and professional.

Representative was super helpful, knowledgeable and pleasant. She went over and beyond to assist me. She seemed to genuinely care about my safety and well-being. Car Shield is a great company and I would recommend to everyone. Thank You Car Shield!

This company is true to their word. I’ve covered my vehicles with CarShield in the past and never had a problem getting my repairs done with only $100 deductible. Now, that, is peace of mind for people like myself who would be devastated with a car bill likes transmission. Heck, air-conditioning units could set you back. Well worth the peace of mind in my eyes. I know this review sounds like a commercial but I assure you it’s not! One very satisfied customer.

The only thing we would like to add. Is due to the economic landscape, it is necessary to reevaluate some expenses. Down the road as things get better, perhaps we can revisit coverage for our vehicles. We appreciate Brandi's suggestions.

Thank you for helping me with a recent car repair bill. I only had to pay about half of the cost of the total amount of the repair bill. My monthly payments do save money in the long run. I don't have a huge amount to pay all at once.

The person was very helpful and nice. She help me out with everything I need to know. She did a good job. Thank you. I glad they can help me out. I didn't have any Warranty when my Truck went in the shop. It cost me.

The customer service rep was very friendly and helpful. She assisted me with what I needed to do as well as answered my question about some upcoming service that I may need to have done on my vehicle. I would recommend CarShield to my friends.

I was very very satisfied with Carshield and the whole experience from the towing to getting to the shop and the time that work is to begin on my car. I've been with Carshield almost the whole year and the sense of relief that takes worry away from major repairs is just a great feeling and I will continue always to have them no matter what plan they have. It's always worth it. Thanks again Carshield!

Have been unable to use this warranty because I have been unable to find a repair shop that accepts the Car Shield warranty. Have felt deceived by what I was initially told and what my paperwork described as my benefits. There was no hesitation to accept my payments while at the same time no effort was expended to resolve my issues with finding a local repair location.

No one takes Car Shield around my location. Customer service hung up on me 3 times. I will be switching insurance by the next billing date. The customer service is not helpful at all and there rude. I am very disappointed in the whole company.

My experience with your company was great. The only reason I'm cancelling my policy is because my fiance is paying for the coverage now. It was cheaper for two cars than it was for one. So HR put my car on with his.

I was pleased with my associate. All my questions were answered and my problem was corrected. I am pleased with this company and I have never used it. Hope I don’t have to either. Thanks for helping me with the problem!

Angela was really nice. Even though I was frustrated and my story was rather lengthy, Angela immediately set me at ease and listened patiently. Then, she presented me with a simple solution to my complicated dilemma. Angela is one of the good guys... definitely a keeper for CarShield!

I was very pleased with my overall experience. My customer rep was knowledgeable, got me covered, payments set up, and finished before I knew it!! He was polite, kind, patient and very respectful. I will be happy to recommend your company in the future. My car qualified for the platinum coverage and more than enough items were covered.

I was wondering how I go about getting it fixed and your rep was so polite and had all the info I needed. You were actually recommended to us from our mechanic and we took his advice and called and received a great rate. We live on soc sec so we had to get something we could afford b and we got it here. Thank you. Dd.

In the past 3 yrs this is the first time I've had to contact anyone from CarShield. Rep was very helpful, polite and professional. If I could make changes to my address and reoccurring payment method via my online account, I wouldn't have needed to call in today.

I had it for over a year. My car went to the shop twice in that time and they never paid a dime on any repairs. Would have been better to put that money in my savings account then I would have had enough money to pay for the repairs.

Your Personnel was proficient, kind, willing to listen and help. Your Driver was very friendly, knowledgeable, & professional. All your staff, office as well as driver, if they said they would call back or put me on hold for whatever reason, they would return with explanation on whatever issue they may be dealing with. I would recommend CarShield to anybody and everybody.

I was calling to cancel because I couldn't afford the payments. The agent was able to cut my payments in half! I was very grateful because I am on a small disability pension. This has made a huge difference in my life. I no longer have to stress out every month when I try to set up my budget.

Thank you Car Shield for your excellent customer service support and peace of mind knowing that you will be there to help me with my car repairs should I need it in the future! This is my second time utilizing your service, first time you were incredibly helpful!

I received a flyer stating a Gold plan for $89 a month. I told the man I wanted the Gold plan. He said, "That will be $144." I said, "I have a flyer here that says $89." He says, “Oh, you have the discounted rate.” Then he said he’d send me a contract and he never did. I had to call and ask for it again. I have to wait 24 hours to see if they withdrew the correct amount.

CarShield's computer overcharged me on July 2022 $107.17. This is on my WSECU checking account. I have talked to customer service 2 times to get a refund, which they refuse to give. They told me once a payment is made it cannot be refunded. If I do not receive a refund, I will close my account with CArshield and give my business to someone more honest.

CARSHIELD helped the auto shop to find a radio to replace the one that I had in my car. It was serviced and there were issues with it not working correctly so after talking back to carshield back-and-forth they were able to help me remedy the problem. Their service person was very helpful.

Haven't been to shop yet but the customer relation at CarShield is superb. Every call was met with courteous conversation and I was always greeted by my name, they knew who I was. Yes, I would/will refer CarShield to friends and family.

I had a great experience with CarShield, I found a shop that accepts it and in no time my car was done and ready to be picked up. I think it was less than a day that my car was in the shop. Fast approval on parts and very little out of pocket costs, thank you CarShield.

I took my truck to the dealer to change the oil, rotate tires, change filters. They went ahead to do a safety check and found some very dangerous items needing attention. I did not want to break down somewhere so... I asked them to submit to Auto Shield. I never heard from Honda dealer until I was told the truck was ready for P/U. Never had an issue.

The person that took my call this after was very helpful and informative about CarShield and the service they provide for their clients. The representative was very kind and patient. I felt very please at the end of my call.

I have no questions! I might have questions at a later date about coverage. I have heard many good things from the auto repair store about your coverage. This is my first time using your coverage plans. Hope my experience is happy ending as I see in your advertisement.

Always excellent service. Take care all of my needs when I call. I was never not satisfied with CarShield service. Thank you always. I have two vehicles under their care. I always recommend family and friends to Carshield. Never had a problem.

I called to find out which wrecker service I could use to take my car to a repair facility. I was given a Phone # to call. The appointment is set up for Wednesday morning, July 20, 2022. I wanted to be sure the shop was knowledgeable on older model VW Beetles. After speaking with an experienced mechanic, I chose this shop.

Last experience was very good. I was not pleased last year when I called for service instead, I was turned over another company, that rated you not unsatisfactory. I was very disappointed, because I had been with you for 3 to 4 years.

First time taking this out. We just bought this truck and my wife is tired of paying for car repairs that are at a all time high so she wanted some insurance pay a little along the way instead of a lot at once. So we took CarShield out to help protect our investment in a used truck.

Very helpful & fast, Women on phone answered everything I ask how to handle problems with my Truck, I really hope I do not have to pay for any of my problems. Dropping my truck off This Friday for Diagnose first.

I called in to request the phone number where I can give my new credit card number. Give my new credit card number. The rep said she could take care of that for me and input the new information immediately and professionally.

The customer service gentleman was friendly, efficient, and made it easy to make changes to my account. I needed to drop a sold vehicle off of the account and add an older vehicle to it. It wasn't a problem at all.

Took a little while before I got to talk to a human being. The lady on the phone answered my questions and I understood everything clearly. It would be nice and I hope that that CAR SHIELD will work with RUSTY WALLACE CHEVROLET in Clinton and fix my truck. I have been paying for this and I hope it doesn't disappoint me.

My car broke down Friday July 15th and was towed to my repair shop and know I’m waiting for approval to get the work done because I can’t afford it, so I hope all goes well, you guys approve my transmission rebuild so I’m grateful for that.

When I called with a question the Rep. was very nice and knowledgeable. She answered all of my questions in a timely manner. She also was very helpful and courteous. I love the way she took her time to listen and waited until I was finished with my question before she answered.

The shop that has my truck is calling and they are not getting any response. They are trying to get the parts before they deplete the stock and it becomes a backorder. ADAM IS THE AGENT. WE NEED A RESPONSE. They are waiting on him to respond. They have been calling and leaving messages. The shop is A1 Automotive Repair (1770-412-9924). Some parts are real hard to purchase.

I have had excellent experience with CarShield and will look into it when my new car's warranty expires. I feel it was a valuable experience. I can say your company stood behind me and even assisted me when the car repair was being overcharged. Thank you.

I wasn't going to use the plan I purchased 2 years ago. So I asked for a refund. I got half of my money back. They made over $650 off me for nothing. Alexis the customer service representative was very knowledgeable and friendly.

Knowledgeable and informative. I'm sure she's one of your best Agents. Stick a feather in her hat. Thank you very much. It's just so much praise that you can give a person. She's good. I don't have any thing else to say.

Was off the track something electronically-I was told I had to have it repaired then submit the bill. The other thing was the air conditioner only blew hot air. Needed Freon. Was told at a different repair garage, you didn’t cover that. I’m glad I have coverage but haven’t figured out what you cover yet.

I called customer service just to have my due date changed because I forgot to leave enough money in my account for auto pay. The representative was very helpful and immediately changed the due date to the day I requested. Now my due date is right after my payday. No more overdraft fees!!!

I must say CarShield customer service reps. were very knowledgeable and informative taking me through the process on how to file a claim amongst other concerns I had. They made follow up calls to inform me of my claim status and when to expect payment for the work performed on my vehicle.