CarShield Reviews

Friendly, would recommend to a friend for future use., People were very knowledgeable and had a answer for everything. Plan has the things that I need and will use them to the fullest. Price meets my budget needs. Assistance was very good.

I have not had any problem with my Dealership and CarShield working together. The part was ordered. One week later installed and was perfect. I would recommend Car Shield to my friends and Family. Hope next issue is as flawless also!

Excellent Customer Service. I really appreciate all of support! Thank you all for being so helpful. I would definitely recommend Car Shield to my friends and family. Thank you for taking time to assist me today. Having transportation is so important. You all are the best.

Just had questions on my coverage and needed to know exactly which direction to go to get a repair done for my car. I am good to go. Ended up taking the car back to the dealership for assistance. This repair was simple. Thanks CarShield for your help.

Numerous phone calls from myself, my son who is also on the account and the repair shop trying to get my 2014 Jeep Cherokee fixed. All of us jumping through way too many hoops. Estimates and diagnoses repeatedly sent to you to no avail. Get the runaround every time we call.

Representative was very professional and helpful, answered my question quickly, I would recommend this company to everyone who might need car coverage on their vehicles and the price is very competitive. Staff very knowledgeable and followup on your questions as well as customer service was helpful and dealership was great, I have to make an appointment so I needed to know how to call and what all that I needed to complete my request, the representative handled my questions quickly and accurately.

I needed my AC repaired, called CarShield to verify I was covered for the repair before I secured a rental car which I knew I had in my paid comprehensive best coverage. I was told by two separate CarShield reps that I was covered to make sure before I told the repair shop to proceed. Well when the repair shop ordered the part, called for authorization and then to learn I wasn't covered. They had taken the car apart for diagnostic before we even knew what was wrong to submit the claim and was shocked when they denied the work. They also denied the rental car because it wasn't "more than 4 hours for labor" which they didn't even count the time for ordering the part, diagnostic and then repair. What a scam!!!! I have consulted a lawyer for their fraud.

Car Shield was very helpful in making sure that PepBoys fixed my car properly. All repair centers should answer for substandard parts and work. Pepboys is NOT a reputable repair center with ASE certified mechanics. If not ASE certified then DO NOT list them.

When I called with an issue the representative was very professional and helpful, took care of the issue in a timely manner. I will recommend Carshield to friends and family. I have just just started being a customer but I will be for a long time.

It takes a lot of money to Repair Major Services needed in Vehicles! I chose Car Shield because of Good! Professional Customer Care! I need their support in getting my vehicle in full operation again! So I have the resources of Car Shield!

Everything about your non service was disgusting! Everything I thought I could count on after years of paying was inaccurate and a fraud!! You could not even find my home and I went days without help of food and transportation!. I have wasted years and a lot of my money that I could have set aside and handled the issue myself!

I’ve always talked with someone who was helpful and very knowledgeable of my questions. This had to be one of the best companies I had the chance to deal with. Whenever I have a question about my vehicle and feel the need to call them pertaining to one of my vehicles I get all of the help I need.

The nature of my call was to ask for the roadside service and to reschedule my payment. I’m glad I spoke to a real person and not an automated machine. The agents were able to answer all my questions so thank you so much for all your assistance. Have a wonderful day!

Noticed a charge on my bank account so I called to find out why. Well, apparently my original account which had been canceled had not been completely closed. The representative was able to get the over payment for the last 6 months credited to my new account.

They were very nice interacting me what to do next. My an alternator went out so they explained what I needed, the steps to do so that's what I'm doing but I had a nice conversation. Very great customer service.

I haven't received my contract for my review and it was promptly sent to me. I would recommend CarShield to those of us that do not have any coverage because upkeep of a vehicle can become costly. Thank you for providing us with this protection.

Smooth claim process with CarShield verifying that work to be done was actually warranted with pictures to justify the repairs, and I drove the repaired vehicle for a week and they called me to get my approval for final payout based on my satisfaction of the repaired car performance.

I needed to cancel my Carshield policy due to personal financial reasons. The customer rep Ryan was very helpful, explaining all of the options available to help me meet my payments going forward. Although I decided to cancel nevertheless, she provided me with a wealth of information regarding my individual situation. Very happy with the experience.

Called to update mileage, Rep was very friendly and helpful. I signed up yesterday and Joshua was really helpful. He walked me through the process and answered all of my questions. I hope if when service is needed it will be as good.

Hello. I been with for about a year and some months and my car is old. I got this protection plan to help with my car and the main thing they keep saying they fix engine, anything under the hood but that's not true, it like this is false advertising. IT doesn't do alternator or chasing wire or starter, leaking oils valves so why am I still with you??? The money am paying can be gas in my car and food on my table. Can you please give me 3 reason why I should keep paying and staying? Thank you. Email me back.

Thought I was gonna have to cancel my account but they worked with me on price and I was able to keep it. Thank you so much for that. I feel much safer now that I can afford it with losing hours at my job. Appreciated it very much.

Wonder why the payment wasn't taken out. I had ask the agent why auto pay didn't take from account. She told me the date it is due and may be taken out on the day it is due, rather than a day or two before.

I am very satisfied with CarShield after Customer Support was able to help me set up a payment arrangement that fit around my circumstances. I had been rear ended in a car crash in my mother's vehicle and needed to take time off of work to recover from my injuries. It was very simple and easy to set up such an arrangement over the phone with both the financial department and receiving information that I was unsure about with the Customer Service department as well. I truly appreciate the help I received from the CarShield team so I could get back on track with my coverage. I have already recommended CarShield to my own family members as well as my significant other’s family as well! Thank You so much for what you do CarShield and I will continue to recommend your services in the future! 11/10 Stars!

Mr ** did an excellent job explaining the program to me; he covered everything in the program, and made sure that I understood every detail, including how the program works, how to keep track of all the work that may be performed on my truck, and how I could handle my monthly payments, all in all Mr. ** did an excellent job explaining the facts about the program, I feel that we will have a long lasting relationship.

I took my vehicle to Kia dealership like I was told but they said they would not be able to fix the problem because of a tool they could not find to take the water pump and that wasn't the problem. So I had to take my vehicle to another shop that I picked and they said it wasn't the water pump but just air in the system. They flush the system and top it off and I paid for it and the tow truck driver.

The rep called me because my payment kicked back and then she offered me a way to get a discount for an even cheaper rate than I was paying. She was terrific to work with. I am very pleased with CarShield.

Our customer service agent was helpful and knowledgeable in assisting me in choosing a plan that met my needs as a senior lady. Even though my car's mileage was low, the representative didn't accuse me of lying but laughed when I reminded them I am a little old lady. It was great talking with them. I would recommend Car Shield to my friends and family.

Yes! She was very, very helpful, polite, friendly, and nice. Got the job done quickly and well versed at her job. It was very nice working with her!! I am A old lady and really NEED things to be easy. Val **

The customer service representative was friendly, professional and knowledgeable. I didn't write down the person's name; however, it was given. I could "hear" her smile and "feel" her enthusiasm. She answered all my questions quickly. I would recommend CarShield to all of my family and friends.

I'm upset that My transmission experts charged American Auto shield over 5400.00 for a transmission that they never rebuilt. I was informed that American Auto Shield paid My Transmission Experts 3300.00 for a (new/reman transmission assembly) and My transmission experts said that they rebuilt it inhouse and my transmission is doing the same thing that they were suppose to fix and it is leaking.

Payment for some reason did not go through... Corrected... Was great to hear that even if my car goes over the miles that as long as I make my payments the car is still covered.. I am go glad that I enrolled in this program.. Had not have to use yet.

CarShield didn't pay anything on my claim. They did help me to find a shop near me. CarShield customer service was great. They really helped me. I sure hope CarShield pay for more mechanical work. The warranty do not cover your vehicle to be diagnosed

I was very happy with the service I received. The customer service the monthly representative was very friendly and helpful. The deductible was reasonable and the monthly payment was what I was looking for. I would recommend Carshield to anyone who is looking for honesty and great service.

The lady that I have talked to today was a very nice lady and really helped me out. When I had told her my situation she had made something work for me so I wouldn't have to cancel my plan with you guys.

I have only one thing to say. OUTSTANDING!!! Great customer service. They are willing to help with everything you have problems with. They reacted to the claim very fast. I would recommend Car Shield to friends and families. Even strangers. I am very satisfied.

It took them several phone calls to me and a great deal of investigation on my part to come upon a new relationship between us. It was well worth the effort though. I have health, 2 life, an AD&D, renters, health for my dog, and car (including uninsured motorist) insurances as of late. This policy rounds it out. I'm covered for everything that could possibly happen to me. I'm happy!

The Level of professionalism is by far one of the most outstanding companies I have dealt with through my 70 years on this planet. So a full hearty thank you is what I’d like to say. I could not think about another company to do business with for auto repair.

Fast, great service. I need you now so let's see how fast I can get my vehicle, thanks so much Robert **. I had CarShield many years so let's see how the outcome is, I'm sure I'll be satisfied I hope.

Joe was most helpful to ensure we were able to get the most coverage to meet our needs. You indeed have an asset in Joe. He was patient with me as we put all the information together. He should qualify for a raise in pay, as someone who does his job in spite of the virus.

Sent in all information 4 times in a 3 week period. Never could talk to same person twice. We never got an answer. We kept getting the brush off from everyone saying they needed more information which we gave. No answer

I absolutely had a great experience with the rep I spoke with this morning. She was friendly and professional. I have not had any issues with my car that warrants me to contact Car Shield (Thank God). However, I am very pleased to know that I have Car Shield if I ever need to use it.

My husband purchased this product when he got a used diesel truck. He asked specific questions on what it covered and decided it would be useful. That was four years ago. In that time, there have been two occasions when he really needed the service and was told both times that issue wasn't covered. After the first issue, he called to cancel only to be talked into staying with "great" coverage. And they'd knock $20 off the monthly bill. We've now had a second issue and were told, once again, it's not covered. We've spent hundreds of dollars worth Shield only to turn around and pay thousands in repairs. This time, I want my money back. No ifs, ands, or buts. What's worse, he's in a wheelchair and was stranded for four hours at the last location the truck quit. I understand upselling, but your agents dang well better understand what the need is and meet that need.

Transmission went out in my 08 Hummer H3. They approved my repair however they’re going to replace it with a used transmission. Not even rebuilt and it will only have a 1 year 12,000 mile warranty. They Will Not replace it with a transmission from GM that will be rebuilt and have a 3 year 100,000 mile warranty. To make matters worse when the transmission arrived at the dealership it was for the the wrong year. CarShield is saying the adjuster has 24 -48 hrs to review where they sent out the wrong part then make a decision on what happens next.

Thanks guys. I look forward to never having to use this wonderful coverage. Safety is always first. And preventive maintenance is always important. I feel a lot better knowing that CarShield will have my back in the case of a unexpected maintenance situation. Thanks guys.

Great company. Didn’t get to use the service. Car was totally loss a couple of months after getting the service. The company was easy to reach and communicated clearly and responded to requests and answered all of my questions. They also were quick to refund money for unused services

Phillip was very nice, patient and polite! He listened and confirmed a change in payment I requested. He was pleasant and concise in his response and repeated back all information given. He deserves a recommendation for his thoroughness in dealing with customers.

All G-O-O-D during our conservation. She was very, very, very helpful, please give her a raise, the company has been outstanding since I enroll in the program. I GIVE THE ENTIRE PROCESS (5s), thank VERY VERY VERY much.

Tony, updated my new address, and I had a couple of questions he answered. I also asked him to mail me a copy of my contract and all that is covered since I cannot get with information online as the weblink I was given never loads.

I paid for over a year for the diamond plan. The advertisement says take it to the place of your choice. Guess what, they no longer accept CarShield because they won't pay claims. The dealership suggested I pay and ask CarShield to reimburse me. I called and checked and was told they would, just make sure the claim was authorized. NOW they don't want to pay. The employees give the incorrect information on their recorded line. They will not go back and verify it by checking the call. CarShield says it's my problem. They will take your money and you won't get anything for it. I asked to speak to a manager and was transferred to a disconnected number. They have an "F" rating with the BBB.

Good experience. Easy process. Understanding why I needed to cancel. Gave me options to continue and to come back. Advise me that I would get an email. I received an email. Smooth transition. Friendly and courteous. This was a simple transaction. I would recommend this service to anyone.

Absolutely Awesome and the service was great. All my questions were answered, and I was given attention and attendant was very nice and polite. I would recommend the services to my friends and tell my co-workers about CarShield and make sure my children has the same service.

The person who I spoke with was very informative and explained a lot to me. He explained the coverage is effective in 20 days from the day I spoke with him. The share I will have to pay for any repairs is only $100.00. If I wanted to insure another vehicle the discount I would receive.

Air conditioning not working and Car Shield contacted to provide service. Fix the air condition. Spoke with a female employee that assisted me. She gave me the site as to what mechanic would honor Car Shield. I found a place close to where I live. Mechanic called and they related they honor Car Shield. Took the car the next day. The mechanic took care of calling the people to get authorization to fix car. The company had the car about a week and half. The part had to be sent by Car Shield. Received my car and it is working well. Just had to pay the deductible.

I have found that CarShield has been a great value for unexpected car repairs. I have used it two times and it has saved me several thousand dollars in repairs that could have caused financial difficulty. I would highly recommend it.

The gal I talked with was pleasant and very helpful. When I explained the situation she said she understood and under the same situation she would agreed and canceled the policy. I already had an extended policy in pace from the dealer,

Called to find out if I can transfer car to different mechanic. The mechanic I took my car to has not fixed my car and it keeps coming up with the same error code for the second time. CarShield is paying for my car and they should have fixed it.

When I get a new car, I plan on getting a new policy. I didn't have to use the warranty but it felt good knowing I had it to lean on if I needed it. I canceled because I have an old car so if necessary I will just get a new car.

Called to ask about what to expect with my Contract - services with the Dealership I took car to what I needed to do. The representative was very helpful - put me more at ease with the process of having them tear down the engine - parts service & what the CarShield will pay for.

The reprehensive took the time to explain the offers, and help me understand how much savings I will have when I purchase the coverage. She also, offered me a discount for taking action the same day. My experience from the beginning was good so far. I'll see what it's like when I actually use the service.

I have not received anything which in writing gave me my account number. The person I dealt with was very helpful & gave me the information I wanted & needed. She emailed me the information & is mailing my account information for me to keep a copy in the car.

Great experience, excellent customer service. Very satisfy with this car protection. When my car broke down, they fixed it for me. I will recommend this to all the people I know who drive. They treat everyone with care and have patience.

Thank You CarShield. I am a Happy and Satisfied Customer. I was so relieved when my car broke down while I was in the expressway... I called CarShield the next day and I was instructed to take my vehicle to a mechanic of my choice who accepted CarShield, I did that and my car was repaired.... I am so blessed for CarShield.... I could not have done that out of my budget.

Have been a customer for just over 2 months. Saved me over $600.00 on the repair of the axle on my 15 year old vehicle. So happy I saw your add on Fox network and decided to try CarShield. Thank you so much for the hassle free coverage!!

I called to relay my problem and Carshield resolved my problem very fast, efficient. They were there to help me because I had purchased the coverage. The price of the coverage was fair, I got the senior citizen's discount and that made it a whole lot better. I trust them because of the service I received.

The representative was very pleasant and quickly answered any question that I asked. I asked about towing coverage as well as other roadside assistance. I also asked about an ID card for details of my account. The representative was very responsive.

My experience was really good. He helped me out and got everything straightened up. I appreciate him and I appreciate Car Shield for what they're doing. I hope you all keep up the good work and I will definitely put another car on when I get one. Thank you very much again. Wish I'll be my problem

We're glad we joined Homesafe. We will recommend you to our friends and family. Good responses in a timely manner, and very patient making sure they knew what we needed. We didn't expect we would need your services this soon, but here we are!!

It was a pleasure talking with the customer service rep. She was helpful and patient with me. She answered all my questions and gave me all the information that I needed to decide whether to get the policy for my car.

I didn't get the young lady's name. Very professional and a joy to talk to. If at all possible, would love for CarShield management acknowledge her for the outstanding contribution she gives to your company, CarShield.

Only that Carshield seems to not pay for most of the services that I have claim. Most repair shops have pretty negative things to say about carshield as for as getting pay for service. It's almost like having nothing at all.

These guys are great. I got a plan I could afford for my 2006 Porsche Cayenne S, these guys cover the power train, engine and roadside service and it was cheap but my wife did not like the fact that we would be paying for a car that we don’t drive that much and is a weekend car, that we would be wasting money, which made sense, so I called to cancel the plan, had no issues with the customer service refunding my money and Cancelling my contract, I will recommend them against any other company out there! Happy and will use in future!!!! GREAT!

My debit card was compromised and I had to call to give a new card #. The representative was great, very helpful and very personable. She was able to take care of updating my card, and make arrangements to complete the payment.

Customer Service is very helpful! I’ve never experienced any issues. Would definitely recommend to my family and friends. Each time I have called in, they have satisfied all of my needs and concerns. Was able to get all of my questions answered. Great company!

Was easy and we already have Carshield on another vehicle. Just had to call back with my mileage, and that person looked it up with no problem. Have another policy on the car from another company and they seem to be a rip off and they were a waste of money.

Very friendly, patient, honest. Took the time to look up information about my coverage. Answered questions or concerns I had regarding my contract. And was very happy to b of help. I have not had any experience filing a claim because I have not had any mechanical issues at this time and am providing normal routine maintenance.

They were great and they told me everything I need to know and I got to ask questions and they were answered. The customer service people were friendly and very knowledgeable and they worked with me on pricing which was great.

I didn't know the exact mileage on my car so I'm having a hard time getting my car fixed so I don't know if I would recommend this one to anyone else. I told the man that I wasn't sure what the mileage was because I was riding with my husband at the time I took the policy out and I was working two jobs and I am only human and forgot to call because my first job you can't have your phone in the patient rooms.

Staff rude and nasty and will not tell anybody about Car Shield. And yes, I will post my experience on Facebook. This is SAD, TRAIN YOUR STAFF. The staff is rude and nasty and don't know what they are doing all of the Customer Service and staff

Asking why I got something in mail If I already have a policy. She very politely explained it was just a promotion. Asked if there was anything else she could do for me. I said no and she wished me a good day.

I got the car in the shop. It’s been 4 days, no one has gone by to see. The shop has called several times and they ask him the same questions over and over again. When are you going to take care of this

Update personal information. Due to change of address & credit card company. Make sure all personal information was accurate. No changes made to contract due to updating credit card information. Customer service very helpful and accurate in updating my personal information. And all my questions concerning my contract.

Our engine needs to be replaced and they need oil changes we have done in the past years. Autoshield is not satisfied with the receipts, giving us the runaround for many weeks and will not help at all. We take care of our car.

Our vehicle's Air Conditioning (AC) quit working. It was in-explainable at first, until we found out the system had a leak towards the back and the front fan quit working. We are so thankful CarShield worked with our dealership mechanic and provided their help with the cost. It is our only vehicle and we have to commute 25 miles to get to our home.

First of all I was told by a major car dealership in Texas not to deal with this Car Shield. To keep my peace, I need tie rod replacement and I have the Diamond coverage which means they are covered. But when I called to check they said I’m not covered for that. So I paid for it myself but I checked again they said I should’ve been covered. I sent in the invoice of the repair and a couple days later I checked to see if they received the receipt. And they told me no. Once I was told that I knew there was going to be a problem. So I sent it again just like I felt there was the problem. I was denied my reimbursement due to all their technicality on repair. To keep my peace I’m going to just move on. I wouldn’t recommend this company and I’m tired of seeing all their commercial. I should’ve listen to my dealership.

We called Car Shield and the service person was great. Both a man and a woman we spoke to were very helpful. The problem was in getting a towing company to respond and tow our vehicle to the dealership. In the meantime, our neighbor came over and with his help, he got our vehicle started so we could drive it. We then had to cancel the towing company and did not use your service.

When I called, the service rep was very helpful. She went above and beyond to make sure that everything was covered. In fact, she even helped me with the finding of other service facilities. The only thing was that all of the facilities were closed and would not open for 2 days. Other than that, I had no other issues with CarShield or the service representative.

I received another late payment notice. I advised Rep that this was to be corrected last month. Rep will look into it. I am on auto pay for the 10th of the month. Rep said she doesn't know why this wasn't corrected last month. They are going to look into the system.

My call was taken by a very polite professional young lady who gave me all the information I need. She didn't try to give me the bum's rush like so many customer services reps do. I'd refer a friend to you. Peace & blessings

My bank changed its name to Old National Bank, and the information on some of my accounts didn’t transfer. Car Shield was one them. Customer service and customer service for payments were the departments that assisted me with changing my information. Both representatives were very people-friendly and made me feel so at ease throughout our conversation.

I accidentally submitted 2 payments. Nicole really helped me with getting one of my payments back breaking down piece by piece what really happen and I forgot I was set for auto draft but it's good now I'm good. Thank you Nicole again.

I was so worried about my vehicle. I am old & can’t afford another car. It had serious problems. Car Shield checked it out and said they would fix it all. I was so happy and thankful. I really needed my car..

Representative, Sequaria was very professional and answered all my questions. Lindsey was very friendly and professional too. She took care of my concerns. I would recommend Car shield to my friends and family. Their prices for the policy I have is reasonable and the representatives work with you if you have a problem to arise.

Tiffany was very helpful and I got the issue resolved quickly. She was friendly and efficient and there was no problem getting my account brought up to date immediately. I appreciated her attitude and response. It makes doing business with Car Shield a good experience.

Representative was Friendly and nice. When car was Towed, he did an excellent job towing where it had to go. I will let family and friends know that Car shield have great service and do excellent job. I was also very satisfied with service.

Great job on helping me with my bill. Rep was very helpful and kind, that was important to me in these days and times. Great job. Very very very helpful. Thank you so much kindness and fast work. Great job CarShield. Great job.

A real pleasure dealing with Dan. He was very knowledgeable and friendly, and gave a good explanation of coverages, charges and payments and readily answered my questions. We're first-time buyers of this type of plan, so glad that we chose CarShield..

Wonderful service. Customer service nice rep quality of listening. No fussy sales rep. Just good customer satisfaction the moment the rep answers the telephone. The voice to speak to such kind individual don't just happen every day. It makes a customer feel very important wanting to keep their service even though things had changed at the instant moment. CarShield please keep all your good customer sales rep.

I had to change my debit card due to possible fraud and your representative was able to help me in just a few minutes. It was great. She was professional, helpful and understanding. The change took a minimum amount of time and I had my new receipt by the end of the day. Thank you.

My experience was great. The wait was too long. Other than that it was great. Just cut back on the wait time because a customer shouldn't have to wait to talk to customer service cause that's good business. So great. So if you can do that that's cool. Awesome.

I signed up with CarShield and I decided soon after to trade my truck for a new one. I called and told the rep and they promptly refunded my funds I had paid in. I was very surprised and happy with their business practices.

Experience with Carshield, exceptional except when waiting for approval to service garage to start service. Service garage on the other hand. Service garage not responsive or informative on information or diagnosis on vehicle. Will ask around if ever needed again.

Cooling system went out on my cooling system the wiring system went out connect to the cooling system. And y'all said y'all wouldn't fix it because it's not a part of my contract. I opened a new feature. Y'all do better about your customer and just not a contract.

Had a good experience with CarShield but ended up paying $619.00 out of my pocket. CarShield rep said they should never be cash out of my pocket but car repair shop said that’s what car shield said to charge me. Car repair shop also didn’t talk too highly about CarShield and I didn’t have a option to take it to the dodge dealership, was limited to two repair shops in my area.

I had to put my car in the shop. Carshield was very helpful and was able to take care of all the repairs. When speaking to someone they were very nice and detailed about my questions. I would recommend them to family and friends.

Great company, easy to work with and very responsive. Customer service reps are very helpful. I would recommend their service to anyone who is looking for a little protection against unexpected car problems. Will be doing business with CARShield for years to come.

Not everything was covered but I did save a few bucks. I was told bolts were not covered. Nor were the controllers covered. Only the engine mounts. The controllers near engine mounts required another $830. I decided not to have controllers done.

Water pump went out so called Carshield and going good. Very happy. Towing me to repair shop sun auto. Going to work on a rental till Tuesday. I will recommend Carshield to all my friends and family. Very dependable and gets it fixed. No problem at all. Thank you Carshield.

Professional and able to help me with what my contract covers. Answered all my questions and went through how to file a claim. Was able to review my contract to then add additional coverage which was the electrical system. Thank you.

She helped me very much, so glad I was able to talk to her this morning, I really like the way she handled this situation with me, and I'm going to get some things done with this, thank you very much CarShield.

A very pleasant one. The agent was on point with all my request. Seems Carshield is the real deal for all vehicles maintenance, I will recommend it to all my friends. This is the best deal for anyone with a car.

I'm a Car Shield policyholder for numerous years. Car Shield's customer service team is always professional and provides excellent guidance with any and every inquiry. All my questions are always answered with clarity and detail. Keep up the great work CarShield! I would recommend CarShield to all vehicle owners.

April was Wonderful in helping adjust my monthly payments ...she was very professional...Caring and Concerned...Excellent Employee. She explained everything perfectly and was Wonderful...I will highly recommend CarShield to friends and relatives in the future. Great company and very professional.

I submitted documents to CarShield to correct an error so today's call was to check the status on the issue. The Car Shield agent Britney was fast at taking care of the issue, she looked at the documents I sent and contacted the right department and corrected the error.

I spoke with two people. The first could not answer my question. They transferred to a customer service rep who answered my question. She is was very informative and she answered my question to my satisfaction. Thank you all very very much.

I purchased a warranty with CarShield under the impression that my current coverage was going to lapse only to find out that I still had 2 more years on it. I called CarShield to cancel my warranty since I really didn't need it at this time and was very pleased with the ease of doing this. I especially liked that the representation took the time to explain to me exactly what I was covered for and what I would be giving up and to make sure I would have the same coverage under my present coverage. I was very happy and impressed with this.

The Southampton Village Police came to help me because my car had suddenly registered over-heating and I was not about to move it. Although CarShied guarantees towing, I used AAA, and had AAA's Hampton's service tow my incapacitated car to the BMW dealership which services my car, and AAA reimbursed me for the towing which Car Shied would have been responsible for.

The reps are courteous and patient. If there is a concern, they are empathetic and take the time to notate the account accordingly, as well as giving options to help make payments or renew accounts so the account isn't totally lost.

My 75yr old mom has CarShield. Her timing chain broke. Called carshield to get it fixed. They WILL NOT FIX IT!!! They said she drove it 100 miles after it broke. **!!! My mom's car was broke down in driveway and we had it towed to shop. They refuse it fix it!!!! CARSHIELD IS A JOKE AND THEY WILL LIE TO YOU!!! BEWARE PEOPLE find another company!!! Don't waste your money with them!!!

Requested copy of my contract because your download links are taking to long to respond and the request is failing to load... CarShield is a great service and presents great value to us consumers. I recommend this service to all of my friends. Getting ready to experience the value of the service because my Transmission needs to be replaced...

I was very pleased with your company and its responds to my needs. I have and will continue to recommend you. I know from personal experience that you are far better than Endurance. Car Shield has the best coverage and the nicest personnel.

Took my vehicle to my Ford dealer for work. Asked them if they took Car Shield for the payment of the repairs. Was told they will not accept Car Shield as it takes 6 to 7 months for Car Shield to pay them. This is the 2nd Ford dealer that refused to honor Car Shield. I intend to drop Car Shield and go with another, more reputable company.

I just need some paperwork what I have covered on my car, so I could have some work did on my vehicle. I need to know co-payment, and where I can take my vehicle services so could pick my own place to take it.

I had a great experience. The representative I spoke with gave me correct information and I would recommend this to anybody to anybody who is a friend. I want to thank the representative for all his help. CarShield is a great company. I would always use them if I have issues with my vehicle so thank you for all your help for your help. God-bless and have a great day. I hope I don't have to speak with you with any problems and there are any problems in the future.

Employee was very helpful, informative, and courteous. He answered all my questions. Very good communications skills and made me feel as I was important and he wanted to provide the services I wanted and needed. This was greatly appreciated by me.

Endurance really confused us and led us down the wrong path for sure. We were happy Temeasha gave us a path back to CarShield and in such a friendly, helpful way. She communicated information clearly and got things done quickly!

I feel that the service that I received was very satisfactory and I would recommend your service to anyone. I was very happy with the help I received.. The contact person was very informative and was very cordial.

It's been a pleasure working with Carshield. I found their prices reasonable and their level of service high. I fully recommend them, especially for auto owners with high mileage cars who are looking to extend the useful life of their vehicles.

Went to shop. My repair was denied. It was ac/electrical (blower motor resistor $365+ cost). First time in shop. First claim for things advertised in commercial. Disappointed. The only reason I'm keeping is My bf said to give it a chance. I'm like you pay it them.

Due to changing cars we no longer need service on our Honda Civic 2012. We were satisfied with the coverage provided by Car Shield. Also the customer service people have all been knowledgeable & friendly. We have been satisfied with everything. Thank you very much.

I was going to cancel my plan because I was afraid that I couldn't make the next payment due to a new job. But I was briefly educated and helped. Now I feel better. Now I can relax knowing my 1st check I can continue my coverage instead of thinking I will be canceled.

Nathan is a great salesperson. I called yesterday but wanted to think about it overnight, and he did call back to follow up. He really seemed to take an interest in my personal well-being. Very polite. Very respectful. I believe he loves people and good service. He is truly a credit to your company.

Had trouble with email message going through and needed to make sure of email address I was sending to. Received the necessary information and resent my message. Was also given an alternative address and instructions if I still had a problem.

I am purchasing a new vehicle so my need for CarShield is no longer necessary. I have no knowledge as to the actual service as I had no vehicle issues while having the policy. For peace of mind it is a good value.

Very helpful and knowledgeable! I love how I can call for information status and feedback. The representatives are always nice and approving. I’ve had Car Shield for maybe 2 years now and I love it! I would recommend you guys to anybody.

After not receiving a discount on my catalytic converter failure, I was hesitant when my mechanic submitted the list of items that needed repaired on my Jeep. When he called me, he said he was pleasantly surprised when he received the list of items that would be covered. He hadn't had much luck with a previous client who had one of the other vehicle protection companies. Car Shield covered items that I didn't expect them to cover, including the rental car, front and back brakes, water pump assembly with everything that was associated and saved me thousands of dollars. I tell everybody who is looking for vehicle repair protection to call Car Shield.

Sylvester was very helpful in helping me cancel my contract. I bought a newer vehicle with a warranty and did not need the CarShield contract. When I had to use my CarShield contract I was very pleased with the results.

You are the best vehicle coverage money could buy. Without you we would be lost. Wouldn't go to anybody else. If we would have gotten you sooner we would have saved ourselves $6000.00. Lesson learned. Won't be without you again.

The local Cadillac dealership would not honor the CarShield warranty. They found another dealer who would. I was told they had problems receiving payments from CarShield. I’ll have to take my car to a company in another city. It’s not too far away.

Customer Service gave me an alternative so I didn't have to cancel. She was able to lower my payment and skip it until Sept. I am retired and my income is set and limited. My budget is tight with little room.

I'm paying $160/month for 2 cars for 2 years, but CarShield can't even cover my AC when it broke down in the middle of summer at 100°F heat. Their explanation was that they don't cover the relay which makes the AC runs! This is insane! In my contract, it shows that the AC is covered but NOT the parts that keeps this AC running. That doesn't make sense, but that's how they make money. The trick is this: they "cover" the expensive parts that take longer, years, to break down. By then, they already made profits from you. And they don't cover the less expensive parts which breaks down very often. Smart, right. Anyways. I ended up paying out of my pocket close to $130 to replace a $40 relay on top of $80/month. You do the math...

When my car was being repaired they held it for over 4 days I had to pay for a rental car at Enterprise rental service, because the labor time fell short one minute. Totally ridiculous to be denied for just one minute.

A representative gave me a call to remind me of my payment instead of letting my payment be late or my coverage being cancelled. He was courteous and patient. Sometimes we forget about a payment and I'm happy that I got a reminder call before it was too late. Great job CarShield.

The representative was very helpful and clearly explained the plan and services I am receiving. I would definitely recommend and advise friends and family to inquire about Car Shield for their vehicles. Car Shield covers a lot of costs that would normal cause a problem with budgeting and repair costs.

I purchased CarShield warranty for my vehicle and could not be happier. I had 2 different claims which they handled promptly and professionally. I was easily able to reach them by phone each time I called. I was especially surprised that I was not dropped once they paid to replace my engine. I highly recommend their service.

I could not believe that you do not cover alternators. This is a expensive part not to mention the labor expense. I didn’t receive an ID card to present to the mechanic. I gave him the letter sent by you welcoming me to your service. Can you send me one please.

Customer service was very helpful, no waiting time to be answered. My question was if we need ID cards for the cars covered and she told me we don't. She will mail a booklet with specs of our contract and phone numbers needed, which is great.

She was very very helpful with info I need and she is so friendly she seem like a old friend. Only if we had more like her. She is also extremely knowledgeable about Car shield policy. I always like when someone makes me feel at ease where I could think about my decision with my car.

I called in and Anita went above and beyond to help me... I called to check my coverage! I notice that shocks are not coverage... Therefore I will keep trying to get other things done! I wish that shocks was covered!

Car shield did not notify me of the delivery that never arrived at the Honda dealership until I called nearly 5 weeks later. Finally Carshield authorized Honda to order the part themselves. I then had to wait for Honda to order the fuel pump.

I was very pleased with the quick response given to my Dealership. CarShield covered the replacement of my water pump as the contract stated. My Dealership didn't seem to have any problems submitting my claim and getting approval for the covered repair.

I needed my ac repaired. I took it to a mechanic which he says approval to do the job. He fixed the ac, however, CarShield is stating that they never gave him approval. Something is not right. I'll be cancelling my account soon.

I needed to update my payment method and they were very helpful and there was absolutely no wait time. Customer service was very friendly and made it super easy. Plus the call was easy to hear with no background noise and everyone spoke clearly. I would definitely recommend Car Shield.

Not a lot was used or required at the time however, I’d recommend reviewing your contract and going over with a experienced specialist to go over with you specific terms of the contract as well as what you will expect and or receive.

The rep I had today was kind, knowledgeable and very very patient allow me time to get the information needed. I had to call someone to get the information and he was patient and waited. If all your rep are like him you will do well.

Both reps I talked with today were very helpful. They explained things well and I was glad I called. This is a good company that makes sense. Give them try, I think you will like them if your car is getting close to needing repairs.

The Customer Service I received at sign up time was very professional and I ask that you all keep up the work. The associate who assisted me was very professional at doing his work and was very knowledgeable when questions was asked.

I spoke to customer service rep. Bret, he explained what I need to tell my mechanic about how to start a claim should I need one. He gave me the feeling of security knowing that I would be covered. Bret left me with a reassurance that I would be covered.

CarShield accepted responsibility for repairs that I had to cover and were supposed to refund the amount I paid Larry Miller Hyundai. I still have not received any refund for the repair that I had to pay out of my own pocket

They approved my claim fast. Great job. All I ask the car problems and they approved the funds. My Mechanic ask them for funds so he can fix the problem. They approved the funds over phone and send his money over. I really like that.

Everything was good. Got my car fixed. Only complaint I think car rental should cover while car is broke down. $160.00 is not enough but. Everyone should be sure and read contract before repairing so they know what is covered. I was satisfied with my experience and keep all records as contract says.

The motor mounts were replaced, on my My Mercedes C250, it now rides so much smoother like it has a new suspension, I would recommend having Car Shield especially when your Vehicle has no extended warranty, Thank You Car Shield.

He was a great help. Very friendly and knowledgeable. He was easy to talk to and had great product knowledge. We covered all of my needs. He was able to take the time to find me the best possible contract. Because of his efforts, he found me the best policy for the best price.

Sad to say that Carshield couldn't help me out at this time, the repair that I need isn't covered under my plan. My electronic steering went on my car and that's not covered under the plan that I have so the cost will be out of pocket.

I was worried my account was going to be overdrawn due to unexpected finances but Shawn was great in navigating me through the process of postdated payments so my account was not overdrawn. He was very professional, courteous and understanding.

I’m very disappointed in the amount that Carshield covered. I’ve had extended car warranties before and I’ve never had to pay that much of the total for a car repair. I will be going with a different warranty company soon.

If I could give negative stars I would lousy/scam/joke of a company! Wouldn't pay for completed job... wouldn't pay in a timely manner because CarShield is in Mountain time!!!! 2 reps told me that!!! What the hell does that matter???!

CarShield is a big help, this is my first claim, the commercials are misleading. I thought they paid total amount of repairs after copay, not true there are things that go along with repair to make you whole again they don't pay for, which leave out of pocket. I guess it is good they do help cover expense.

My air conditioning problem did not show any problem when AAA had the truck. On the way back from picking up the truck, the air compressor starting making the noise again. I will return it back as soon as the noise continues.

Information on file had changed. Called office. Representative was quick to assist. Took only a very few minutes and was completed. Every time I have had to contact the office, same treatment. Great company with outstanding employees. Thanks, CarShield.

You need 500 miles first. They don't go by the day your service starts in 20 days. Liars. They told me my service starts July 11th. Nothing about mileage beginning. They did not honor my warranty. What else do they deny you about when you really need them.

Switched coverage to new vehicle and upgraded plan from silver to diamond package. Representative was very helpful and explained everything that the new package plan would cover. Also explained the cost difference in the two plans. Also representative was extremely polite and professional.