CarShield Reviews

Superior help with information about our coverage. I’ve called and had the best people so far on my calls. Very intelligent and understanding about my needs. I will definitely have many friends to contact this company if they ever need help with their car coverage. The prices are very doable in the hard world we live in.

You were very helpful with my change quickly. I always tell people they need to get this coverage for their car. It was the best thing I ever did. Thank you all for the kindness you show all your customers, whether it is a small or large problem.

I love Car Shield I would tell a friend!! I’m so glad I got it! Thank y’all so much !! I hope I don’t have to use it but I know y’all will be there if I do!! Everyone need Car Shield cause these days it’s hard to get your car fixed.

Upon receiving a diagnosis of what needed repair it took several days before the repairs were authorized, then several days for the parts to be delivered and the car to be repaired. Fortunately CarShield authorized a rental car allowance which I only used for a couple of days. I suspect my experience is typical so it would have been helpful for the customer service reps to have alerted me to the time needed to process a claim with advisement re car rental benefits to cover the time needed.

CarShield was no hassle for coverage. I was always pleased with the professional way the staff treated me when I called with questions. I would recommend to others to consider CarShield. They have various plans to choose from to stay within your budget!

She made me feel so welcomed until I thought I was talking to my Big Sister. And we talked about other things and she was so patient with me, wasn't trying to rush me off the phone. We talked as if we've been know each other all our lives.

Terry was the customer representative and very helpful. I am a senior and forgetful and needed my pay schedule so I called and Terry was cordial and kind, nice speaking voice; extremely helpful. Answered all my questions. I told him he was such a gracious young man.

Tow Truck service was awesome and the call center was also awesome. Everything was great, on time service. Great customer service. I will forever use we Car Shield. Me and My husband uses car shield on both our vehicles. Great insurance to have. Everything they say in your coverage they honor. Keep up the great work car shield.

Front left and right wheel bearing. They decided not to cover all of the fix when requested by the mechanic. This was not added on the the fix until after since it was missed on the initial check. Did not want to help on fix saying it. Not part of claim and not covered.

Great. I’m trying to write a review and tell you I enjoy your service. I always tell my family about CarShield. Without them I don’t know where I would be for repairs on my car. Thank you so very much. Thank you so much for your service.

Had no problems with having the air conditioner replaced, works great and no problems. It was on my 2002 ford f150. Only paid my deductible of $250 at that time. Just found out it's now $100. Used my service people and they made the contact with CarShield. All I had to do was take the truck in to get it fixed. Not bad for only paying $60 a month for the warranty from CarShield.

CarShield was recommended by a friend of mine that has been with CarShield for a while now. Thanks to my friend that explained everything about CarShield and I couldn’t believe it till I called to get my insurance coverage. CarShield has great helpful people.

It was excellent! It was a great experience that went very smoothly. I would use customer service again if I needed to. I've never had to use it before. I'm glad that I have CarShield as my auto protection company. I recommend this company to all my friends and family.

I am a new customer to CarShield just joining after the holidays. After taking a short trip to see family, car started to make a funny noise, no lights were on and the car wasn't performing any differently, but it just sounded funny. I called carshield to ask about what I should do next and the agent was amazing. He was patient, courteous and knowledgeable.

My experience is CarShield and American Auto Shield was Godsend. Nick was very courteous with me first calling earlier in the morning and realizing the time, called me back later at nine thirty or thereabouts. He explained everything and the process to my satisfaction and understanding. After that Ryan call back on the same claim and was told that I had already received the call from Nick and she proceeded to confirm the things Nick had said to me earlier. American Auto Shield is the Truth. I highly recommend it to anyone who wants a excellent warranty for their vehicle.

O haven't received any information, no instructions on how or where I can use the service. No member # nothing. I've tried to cancel twice and basically they refused to let me cancel. I want to cancel. I want my money back and be done.

Had no problem with CarShield and they replaced my transmission completely. No questions asked in my old Jeep Grand Cherokee. Thanks CarShield. Didn't have to pay a dime. I have my 2015 Mercedes-Benz covered by CarShield. I feel so comfortable with this coverage. I'm on the diamond policy and I appreciate it. Everyone should have a policy like this.

Very disappointed with services over the past serval weeks with my car repairs from the American Auto; Very Rude service. They denied claims; refused to pay for services at different shops. I was told from several shops that they are having lots of problems with the Carshield/ American Auto Shield. Been with CarShield for years never had this issue before until now.

Had to change banks, they called to say that the payment was declined. We went over the information change what needed to be changed. I know if I need my car repaired I feel there will not be a problem. The representatives are all ways so helpful.

Make sure you have coverage on parts you want covered. It was left out all the parts that were not covered. Also read the fine print on what is needed to get repairs done. And the process for roadside assistance.

Never had any problem with Carshield. As soon as I get a new car will call back. Will recommend to others. Is good to have after your warranty come to an end. Love it. Good service. One less headache to worried.

The customer service rep was excellent. She emailed the auto shop's information.. I had no idea where to begin. She was wonderful. I will recommend Carshield to other people. All the information sent to me was very beneficial. She provided me with contact names and numbers, along with my policy information.

Car was at Dealership with major repairs $1,500.00..No rental was available, work nights as home health aide, family provided me transport to & from work, was without vehicle for 10 days, signed up for CS asap. Agent was great, compassionate, caring, gave me a great package, very professional with me during our conversation.

It was great. I haven't used any services yet, but customer service with information is good. I am still worried though that something may not be covered like a transmission or motor. Please send me a written list of everything that CarShield covers. Please and thank you. Gail **

Thanks to all of the support staff, they are great! The repair shop they recommended is great and I'm just waiting for the results. I think Car Shield has lived up to its promise to fix your car right the first time.

The Audio System Screen was flashing and making random selections.The radio stations would jump back and forth. Then it would freeze up and you could not use any function on the screen. Auto Nation Chevrolet replace the Auto System with a factory part.

The representative was very helpful, I now know what to do about the issue I’m having with my vehicle. Customer service is excellent, I would recommend Car Shield to all my friends. This is a great service for people who don’t have a vehicle warranty

Put me through to customer service rep within less than a min. She answered my questions and took the required info. Very easy & efficient. I am new to CarShield, so far I am very impressed with the service.

It was good talking to the representative. I appreciate her help and I will call again for more help. I appreciate everything that y'all have done. Thank you for everything you do for my vehicle. I will be contacting y'all for my help that I need and I will love for your service to help me keep my vehicle up. Thank you again.

Very efficient and helpful, thank you! Was very quick and helpful. Thank you, thank you, thank you, thank you. I don't need 40 words to tell you how helpful and quick this person was, thank you. Please make sure that I receive a email receipt, thank you.

I just spoke to a wonderful representative and she handles my issue perfectly. She was sweet and knowledgeable. I fear calling phone numbers of companies however she made me feel at ease. She sounded like family. She deserves a raise.

My experience with the representative named Jessica was a very pleasant and professional experience given the time was almost 5pm on a Friday. She represented CarShield with courtesy a wonderful disposition, kind, and caring to make sure I was helped with complete understanding, making me feel very comfortable.

Leak driveshaft seals. The repair was COVERED under the policy and paid over half of the entire bill!! Shop dealt direct with Carshield to get approval then did the work. I was impressed with all aspects of the process. This policy is drive train only, so we are strongly considering getting the full coverage policy on our other vehicle with lower miles.

I greatly enjoyed talking with Leela. She was beyond helpful. She even talked to My auto repair shop. She talked also to a agent at Car Shied to fix my issues on my truck. She is great access to your company. For talking to her after today I'm keeping car shield.

I loved the Carshield the way they helped their customers with all their concerns we have but sadly I’m leaving. I will be back to carshield when I get a new car and will be recommending my family and friends to join too.

I was sold on the policy that if something was wrong with my engine you would cover cover it 100%, however I should have read the contract because even though you said that the contract States otherwise it's very misleading when you tell the customer you cover the engine no matter what and then turn around and then contract put that you only cover about half the parts and then you tell the customer they have to pay for the teardown work to the vehicle so that you can cover one part. That is not the way it should be. I will never recommend you to anybody else and I will never ever be a customer again.

Received a letter about a $69.00 plan, which was not for people who already had a plan, I already have a plan now. There is nothing else for me to say, she said this didn't apply to me. So I said thank you and hung up the phone.

Driver and Passenger door lock actuators were not working, took the vehicle to the dealership. The dealership evaluated and determined the door lock actuators were both bad, so a claim was presented to CarShield and the parts were ordered and agreed to be paid for by CarShield. The dealer repaired and all is in working order and dealership has been paid. A very good experience for all!!!

No questions at this time. You have been so helpful when it comes to my car. Personnel are helpful and polite to me. And explain all that l need to know in my car coverage. Very pleased and thank you so much for your attention.

My transmission went out on my 2018 Ford F-150. I took it to one of your authorized repair shops. On Tuesday I agree on an amount to get the transmission fixed but the work did not start. Later that day the amount changed. I called and agreed to pay another amount only to get to the end of the next day and find out that the amount had changed again. Each time the amount I had to pay out of pocket went up. Now I am on the second week without my truck. This is unacceptable.

I wish I was able to lower my monthly payment but I will take the five dollars off for the 12 months. I hope my monthly payment will be lower so I can continue to be a valued customer of Carshield program.

Replacement of front windshield. Technician was on time and he did an excellent installation! He also answered all questions. The next day technician texted me to remind not to go to a high pressured Car Wash for the next 24 hours. Also any tape left on vehicle may be removed.

When I had a question for customer service, they were very helpful and knowledgeable about all the questions I asked. It was a very good experience and didn't have to be put on hold or transferred to someone else.

My service representative at my dealership had cleared work to be done on my 2013 Camry. He had called into CarShield twice to make sure the cost of the work would be covered. He was told to set the date for the repair, on that date he was to call in with the mileage and the date. When he called to give that data, he was informed that the parts and repairs on my vehicle would not be covered due to the fact that the parts had not 'failed'. Car Shields' definition of part failure was NOT defined in the contract we had been paying on for 3 years.

Call Carshield’s for the Authorization, notify me of the part and that the car was ready just waiting on the Payment. Within 1 1/2 I received a call I was good to go. This customer service let customer know that the customer service Representative loving what they do to take care of my Customers. Thank you Carshield.

The representative I talked to were very polite, very friendly and knowledgeable. He answered all of my questions that I needed to be answered in a timely manner. I were very satisfied after my call. He provided Great Customer Service.

Rep was very helpful, quick, professional & knowledgeable. She answered exactly what I requested; no more, no less. She was easy to understand (American) and you could tell she knows her job. I would recommend CarShield to family and others.

I was in a dilemma and can see my way out but, car show company gave me a second chance to get it together. I am so grateful to Tabitha and Sean who took care of me well in this situation and now I'm back on my feet. Thank you.

They told me what the repair cost was. And what they would pay. It appeared that I was being over charged. You guys were willing to talk to them about it.. That is outstanding. I will need to find a better service company for my car.

I was traveling out of town 4 hours from my home at the time, I had serious problems with my truck and I stopped and called Car Shield. They got a tow truck out to me, took it to a local mechanic and I got my truck back and repaired in 2 days. My pay point was so low I was extremely Grateful!

The Check Engine Light appeared on my ML350 Mercedes Benz vehicle screen. A Transmission notice also appeared on the screen, indicating that the car could not be placed in gear and that it was in danger of rolling away, even though I had it in park. It took several attempts before it would start. I called CarShield to verify if my Mercedes Benz of White Plains dealer had contacted them, because I had brought the vehicle in to the dealer for service and they had indicated that they would contact CarShield. The CarShield customer service representatives were very polite, cordial, professional, and informative, when asked if these problems were covered by my Diamond contract. They confirmed that the services were covered.

Made an accidental overpay and they were very professional and prompt with restoring my overpay back to debit card.... It was quick and prompt. They had told me to give the refund a few business days and it was quickly back in less time than that. Thank You Carshield indeed

Service agent was pleasant, helpful and prompt for the cancellation. As I had not utilized your services, I have nothing more to add other than complaints about original representative I dealt with. He was rude, cut me off every time I had a question, did not answer the couple of questions I asked, just changed the subject. Very poor customer service.

Great experience. I would recommend to friends and family. I really appreciated the concern that was expressed by the representative. She was very knowledgeable and patient with me, and very helpful with assisting me with resolving my concerns. Thank you.

I had my card compromised.. So needed to add my new card to the account.. She did it with such professionalism and care. She had called me because I had forgotten with all I had going on and all your account you forget all .. She was very understanding and kind.

The experience that I have had with CarShield is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

Just know when car is getting repaired in order to receive a rental. The repair time it takes to fix, would need to be over 4 hours. If the repair is less than that they won't help with a rental. My car is getting repaired in full which is amazing but the part will take a week to ship to dealership and then they will be able to repair it. Definitely will account this in the future of how I will need to find a ride or another way of transportation during this time for week, school and shopping for food.

I do not know as yet how good my claim will be but when I had a question about my coverage because I was scammed by a company saying they were taking your calls, the young lady with whom I spoke put my mind at ease and helped me know what steps to take. She was wonderful.

I appreciate the assistance CarShield has offered me regarding my payment deferral until March 25, 2023. It makes a critical impact on the needs I anticipate on doing as it relates to getting safety work performed on my residence.

Definitely would recommend the representative that assisted me and CarShield as a auto insurance to keep a peace of mind regarding repairs. CarShield has provided excellent service to me in the past and I would definitely recommend the company to all.

Car shield thus far has proven themselves and the customer service is very helpful & go above and beyond to help me when I was feeling down and hopeless about my car just sitting the people on the other end of the phone came to my rescue

Car Shield is saying that my problem was preexisting. How can it be pre existence when it wasn't diagnosed with a problem. I am not a mechanic to diagnose anything. Just because it was driving slow in January doesn't mean it is transmission. I was going by what my fiancé said. Next time I won't say a word. They are not keeping their word.

Our serpentine belt failed. We needed a tow and a repair. Car Shield was quick to provide tow service and our repair shop was able to negotiate with them for exactly what we needed. The reps were courteous and prompt. We were very pleased!

Your representative was very professional and I appreciate him taking time to answer my questions without being just a pressure sale. I told him what my goal and concerns were, and he presented the different plans of coverage. Thank You. Randall

My customer service rep was efficient, helpful and pleasant to work with. She processed the information in a timely manner and was extremely courteous. Although I have not had an occasion to file a claim, I am satisfied with the service I have received to date.

Had questions about my policy price after receiving another notice in the mail. They answered my questions concerning the pricing of my policy. Very nice and and helpful about my gold plan's pricing. Thank you. Hoping this policy will be good for my car major repairs if or when I need them.

Very knowledgeable, polite and courteous. Customer service was quick and right to the point. My experience involved that I wanted to change my due date on my bill, there were No worries at all. Customer Service made it very simple. Thanks, I appreciated this transition on my bill.

Personnel were very helpful and understood the process well. The only shortcoming was being passed to 3 folks before my enrollment was completed. All were pleasant and knowledgeable. Just need to clean up the front end of the process.

The support team was great and the service was great. It's little wonder why the stars are willing to put their reputation on the line to promote CarShield. I am happy to recommend CarShield. In fact my daughter just bought a used car and I told her get CarShield right away.

Kasi helped me reinstate my account, due to a lost VISA card. I just had to give her my new card number. I was so relieved that I didn't lose my coverage. Peace of mind. Thank you so much Kasi.

The agent was friendly, listened well, very professional, and did a super job describing coverages and costs. A true credit to your company. I really can't think of anything she could have done better, and I was left with a feeling that I was more in a partnership than as a consumer.

They handle my problem professional with ease. They were polite and got me to the right person in a timely manner. Found a tow company in the area to take my car to the shop. I will recommend CarShield to my friends and family with no regrets.

First female agent was great. Second male agent was horrible, and deliberately hung up on me. I was thinking of starting up the service again by the end of this month. Now I'm not going to do that since I don't appreciate people treating me in a rude manner.

Great job. I love my WARRANTY. I will definitely tell my family and friends. The best warranty I’ve ever had, quick simple and easy. No hassle with the shop, and my car was fix within the allotted time. Thanks CarShield.

Very good customer service reps..Fast response. Truck in dealer and now just waiting on results. I know we wait for parts but it should not be too long. It's easy and convenient. Makes life better. I like to ease of knowing what to do if my vehicle breaks down.

Debbie was great! It was by far one of the best sales experience I've had. She was patient with me and was very thoughtful of my time and schedule. Most would call nonstop but she always asked what would be best for me, communicated with me and even when I missed the calls she would just reschedule to a time that was best for me to talk. She was knowledgeable as well and made me feel confident CarShield was the best option for me. I definitely want to acknowledge her expertise, customer service and professionalism. Thank you Debbie! I'll make sure I refer anyone looking for extended warranty your way. You are amazing! Thank you so much!!

The representative was very friendly from the beginning. She also helped me locate the email in my spam as I did not find it originally. The tow was very fast and reliable and so was the shop I had my vehicle towed to. Communication was very good on all parties and made the process super easy and stress free.

Call to cancel my policy due to getting too expensive in this high inflation. And other pastor bills, we made the decision to cancel however when I called and spoke with Lisa, she offered me a lower price on my policy and made it more reasonable to purchase and keep my policy by reducing my policy of $20. Is another penny saved towards our other outgoing bills?

An easy experience putting in a claim and getting a good explanation of what is taking place. The parts to my Lexus Air conditioner are being shipped to Charleston to Fred Anderson Toyota for replacement. They have worked with through the entire project.

It's been a while since I made that claim so I do not remember many of the specifics, but I recall that when I needed the car to be serviced, the claim process was relatively difficult, and the same was reported to me by the service center at Pinebelt Chevy.

Product and Customer Service Reps exceeded my expectations! CarShield provided coverage after original extended warranty had expired. New vehicle delayed in delivery, needed coverage but did not need long term contract, CarShield provided the perfect product for the perfect situation!!

The agent was very helpful! She helped me cancel my policy for my previous vehicles and add service to my new vehicle, I got the diamond package, because I am a previous customer, she also helped me change the phone number that they have on file, so all in all she was very helpful!

Do give this company your money. Customer service is horrible, their service is horrible. I paid 133.00 for two years then 94.99 for 2 years for absolutely nothing. My car broke down. Was in shop for over 7 months. They did everything. They could not even pay the diagnostics when had the car towed. I still had to pay 100.09 just even pick up my car. Do not trust this company. It’s a scam completely.

I had questioned a charge to my account by another merchant. Part of resolving the issue was to issue me a new card and account number. When your company, as authorized by me, tried to sweep the payment amount my bank declined.... As soon as I was notified I made good on the payment.

I was considering cancelling my coverage, but the customer service representative's explanation was thorough and helped me understand my coverage better, which convinced me to maintain my coverage. She was very knowledgeable, helpful, and friendly. I will continue to use your service and will recommend it to others.

Hi. Experience was great and very quick. I love CarShield. They on time with everything and the wait time isn’t too bad at all. I love how quickly they try to help you and get you the help you need. They're a great company.

On January 16th I requested service for a tow truck. Everything went well, except when the tow truck arrived the driver informed me I wasn't going to be able to ride along because their company wasn't allowing customers to ride with them due to COVID. Therefore, I had to incur cost for a rideshare. In the future, please ask tow companies if drivers can accompany the driver or not. Customers need to know ahead of time if there is going to be a cost involved.

I seen Ice T representing Car Shield. It made me curious to consider the extra coverage. I already have car insurance, AAA, AARP to name a few...so why not. I called and spoke to Byron **. He was knowledgeable, patient & convincing. Now I have Car Shield.

As I said, I have already done this. Just now and on the day I called in. It would tell you that David ** on December 7, 2022 was so professional and guided me not only to a Diamond Elite plan but also got for me a discount and also set me up on a budget plan.

Very satisfied. Great customer service. Was well respected. Everything worked out as it should. I would recommend Everyone I know to get Carshield. This company is amazing. I love everything about it. I will be getting this on every vehicle.

Making payment. I was unable to do it online so Ashley helped me out tremendously. She is a gem for the company. I really am enjoying Carshield. Just need to figure out how to make a payment online if need to.

The agent explained in a very clear and easy to understand way why I should wait before canceling my current policy with another company.. I think this contract gives us more coverage for less monthly payment. I have heard nothing but good reports about Carfax

Updated on 03/20/2023: Carshield requires you to leave your car at repair facility once the engine light comes on. It took 12 days for them to authorize and another 12 days for my car to be repaired. Being that I can't remove my operating car or my claim would be denied, I had to leave it there. I have the highest coverage, GOLD. Carshield pays for the rental in arrears. I now know why they do this! So I was out of pocket. They only paid for 7 days even though it took more than that for them to even authorize repairs. How was I supposed to get to work? I requested 786 as I only rented a car Tues thru Thurs when I had to be in the office. Thank goodness I did that as they only sent me a check for 311. This is an unfair practice as I had to leave my CAR at the repair shop per carshield's policy. Just FYI.

The girl I talked to was helpful. When I asked for the booklet containing policy #, phone number of claims, what they cover, what they don't cover, who I need to talk to etc. she said she would send the booklet to me.

I am completing survey. I am pleased with the customer service and I have definitely referred friends to CarShield. The representative was courteous and was very helpful. I felt that my problem was resolved without judgment. I plan to keep my plan with Car Shield. I have not had to use the plan for my car as of this date but I feel sure that I will be taken care of promptly.

The agent was able to add a new credit card to my account and process the monthly payments for my two vehicles. During my time on the phone with your agent she was very pleasant and was able to help with my issue without any problems.

I’m just gonna drop Car Shield. They lied about what they will do and misled me, so I’m just going to withdraw from their contract. I’ve been going thru to to much and haven’t even been with them for a fully 3 to 4 months. I’m done.

I've had excellent service from CarShield. I was skeptical of aftermarket protection plans, but CarShield lives up to its promise to provide peace of mind, complete coverage and a price that is affordable. Claims are handled quickly and they follow up to make sure you are satisfied. If you have a car that doesn't have a factory warranty get CarShield. It's the real deal.

I was well pleased with the performance of Car Shield responding in a quick manner to avoid problems with me having transportation. I'm pleased with the service. My mechanic was impressed with the way Car Shield authorized him to perform the repairs. I will certainly let others know about Car Shield because this was the first time I made a claim since I got the coverage.

Jackie assisted me and professionally, went over things in the contract that I did not know. I’m proud to say because you had my back. Thank you.. now I know what he said cause he’ll care go farther and eight the staff goes the extra mile. They take the hit. I got 1000. I’ll claims if needed but they there to help you do it..

I recently purchased the CarShield Diamond w/ Elite Plan. Although my Sales Rep was very thorough and professional, and explained everything to me, when I received my Paperwork Package, I saw some parameters that confused me (my fault for doing that with a young child running all over the place). I called Customer Service just to get some clarification and the Rep was super nice, very professional, and extremely well versed. In just a few quick minutes, he made everything crystal clear, and I found it to be very comforting knowing that, in the event of needing the Service, I'd be dealing with competent professionals. I haven't even needed the Service yet, and I'm already impressed with the courtesy and professionalism.

Since my 2017 Silverado is nearing 100,000 miles, I thought it wise to sign up for Carshield. Being retired with a modest fixed income, a major repair of my truck would put me in a real financial bind. I spoke with John and he was most helpful and treated me with courtesy and respect. Of course, the premiums will require me to tighten my budget quite a bit, but I now have peace of mind knowing that I've got coverage if anything breaks down.

Outstanding. It was easy to sign up for the services. The agents were very nice and informative. I would recommend the service to others. Thanks for being there. I will Definitely consider CarShield at a future date when my new car is out of warranty.

Called to get credit card info change. There were no issues and it was done quickly . The rep was very helpful and had updated the info in about 10 min. The rep also updated other things such as my address and phone number. The service was great.

I was driving down the road and the check battery light came on the like the car is possessed. The ABS then the Transmission light and Engine light, I pull to the side of the road and called for some help with this car possessed. I received outstanding support and assistance. Finally all was going to be alright. Tow truck was on the way. My breakdown begin at 9:20pm and I was home in my nice warm bed by 11:00pm MTS time. Not bad. Now for the pain of repairing that possessed car but wait I have CARSHIELD. That will ease the pain of the repairs. Thank you Car Shield. Do drive without it. THAT'S THE FACT JACK.

I made a mistake with my original contract. They were great at cancelling that contract and getting me a new contract. Customer service got back to me and also issued me a refund for last contract. Thank you!!!

Hunter was very helpful. He had an outstanding attitude on the phone and was able to get me exactly what I needed and explained everything clearly to me! I was very frustrated by the time I called CarShield as I had spoken to several other extended warranty services prior to CarShield, yet he was a very cheerful person and he got me in a better mood and got me what I was calling for for way less money than any of the others!!! Will definitely recommend friends and family to CarShield!!!

Didn't know my account was on autopay so I ended up paying it twice and will be refunded the 2nd payment which I hate in 3 to 5 business days. My only issue is don't take no time to take the money out your account but takes 3 to 5 days to return the funds.

The gentleman I spoke with me on the phone said I would not be getting my money back and to call the complaint department, the number he gave me was for the Better Business Bureau. He stated that there was no one higher than him to make decisions. Very poor customer service.

CarShield is a lifesaver. You never know when financial circumstances change and the help you'll need. I was very apprehensive to join but considering the reasonable cost, I took a chance. AND, I can say after a recent experience, that it's 100% legit and I 100% recommend.

Situation resolved in a couple of calls. Emily was very helpful and patient and tried several options to resolve this matter. She offered a 6 month discount of which I accepted. My new information will be provided tomorrow and resolved.

The sales agent, Phil, was so informed about and knowledgeable about your services that you provided. He was so patient and answered all my questions and I feel very confident that my future with CarShield will be most pleasant and rewarding.

Car broke down on me. My check engine light came on. Turned out it was my motor that need repair. They pay most of the bill for the repairs. Now I just have to see about getting a rental car to get around until my car is finished.

Over the telephone, Customer Service Representative helped secure missing payment, and helped customer to make final payment to complete the whole contract requirements and costs. Mepco's website and payment options didn't work for this consumer. Consumer called CarShield for assistance.

I have to trade in both vehicles on one single new one which will be under warranty. But following this positive experience, I will certainly bear in mind CarShield when that warranty expires. Thanks for resolving the issue so promptly.

Every time I call CarShield answers the phone. Customer service is very nice. Very respectful. Understands what I’m talking about. Carshield has been here for me when I needed them. Thank you carshield. I appreciate your service. I do recommend carshield to my family and friends as much as possible.

Dear Erica,

When I looked at my contract I saw the city needed to be corrected. It is a common error with my zipcode. The customer service was polite and in a few minutes the correction was made. I appreciate the efficient and courteousness I experienced. Thank you for the continued peace of mind CarShield is providing.

CarShield's customer service provided me with outstanding service. Representative was pleasant and helpful in processing my request and showed compassion and understanding when I shared my unfortunate situation of being involved in an automobile accident. Customer Service with CarShield is GREAT!

Recently, my car needed brake repairs, CarShield saved me hundreds of dollars on the repair bill. I am glad I signed up for this warranty and currently use this service and would recommend to friends and family. I added coverage to my other vehicle in hopes to save on future repair work to that vehicle.

They did the necessary repairs for my vehicle and the response time they recommended was actually outstanding. The warranty was honored as they described and they worked with the mechanic with great concerns for my vehicle repair. I'm very satisfied with my vehicle performance.

Agent was very pleasant and informative. I needed to know if motor mount repairs would be covered under my plan. I was told what information that needed to be submitted to CarShield by the Auto Care Center, about needed repairs.

On a tight budget, now that mortgage has now been included. Never had claim on either of my cars since 2017. When calling CarSheid, I receive very good customer service. I have nothing more to say. Thanks!

My experience so far has been satisfying, The people I have worked with have been courteous and forward and did whatever to give me the best value for my jeep and took their time to listen to my concerns and worries, I'm counting on this company to stand behind their commitments for the people and hope to a life long customer.

I got a new car and got rid of the 1 that CarShield covered, down the road I will call carshield after my warranty expires, it was a peace of mind having CarShield, but I did not need to use it, thank you.

My experience is good, I got a family in for coverage. I was very excited to get in one, I will be on the back burner. Just appreciate the customer service. Very good. I will let others in the service ok.

I called customer service to pay my monthly bill. CarShield customer rep. Was well trained and expertly resolved my concerns, took payment and told me that l was in good standing And my policy was safe should l have a need for assistance! I felt assured by the rep’s full response! I have always felt satisfaction from Carshield when l have called with any issues! It's good to know you are dealing with an up and up organization! I have no complaints and feel l am in good hands! Thank you!

My valve cover gaskets were leaking and CarShield saved me over $400 in repair costs. I highly recommend it. This service is a great asset to have and I highly recommend it. The timeliness was great, they authorized my claim and it was immediately covered by them. They did a follow-up call as soon as they authorized the claim to make sure everything was good and to tell me that the claim was covered.

Thank you Shay for your help today! Shay helped me with finding a garage that accepts the CARSHIELD warranty. She emailed them to me so that I can choose the one that is closest to our home. Thanks again Shay for all your help.

I purchased CarShield and never had to use it. However, it gave me peace of mind knowing that if my car ever broke down the parts and labor were covered. I do not know the number of people that have had to use CarShield but automobile repair is costly and knowing your car repair will be taken care of is priceless.

I really appreciate their time to make the process as fast as can can be to get back on the road safe. They know how important it is to be left in the cold when there no place to turn. CarShield is there when you most in need. Thank you CarShield!

Great company to deal with. Haven’t any problem with them y’all and I would holla recommend any to go with y’all company. Y’all are really the best so far. I never any problems when I call tow in. They were before the time frame.

I had to file a claim when a condition was discovered during my vehicle's regularly scheduled maintenance and two conditions were discovered. One was covered by my warranty and the other was not. But the covered repairs were the most expensive. The process was very easy and I experienced good customer service. Thank you, CarShield!

We had a windshield replaced in my daughter's car. The car was left in her driveway with ample room for the work to be done. When she returned home after she got off work, her car was left at the end of her driveway with her car keys left on her hood. She went to crank up the car so she could pick up her 2 children, the car wouldn’t crank. She had to get a neighbor to jump the car off. Luckily the car wasn’t stolen, with the amount of children and adults that normally are walking in the neighborhood.

My vehicle needed motor mounts and Car Shield was prompted about getting my issue resolved. I also had a problem starting my vehicle and was in need of a tow truck to have the vehicle towed from one location to another and Car Shield made it possible/happen within minutes which takes the edge plus pressure off.

2019 Dodge Ram 1500. The representative was very helpful, answered all questions, and was able to work in a discount. Explained all the coverage and was well informed about their contract. Very professional company, I have both my vehicles covered with CarShield.

I only had CarShield for a few months & did not use coverage during that time. I traded the pickup that was covered by CarShield, but had a good feeling of protection while I had the service - at a great rate. When I called CarShield to cancel my service, they were friendly and quick and advised me I would have no further charges - it was great!

Your customer service, though slow was a lifesaver. Thank you for honoring your word. Once the main person got involved it was handled very quickly and the new transmission has me back up and running. I will be a customer for life.

Excellent. Customer service is excellent in what they do. I lost work because my back and toe were being worked on by my Doctor, and I was 40 days late, and they helped me by waiting for my payment. Thanks, Car shield. Marcos

Thus far your you service has been friendly, helpful, and an enjoyable experience. I look forward to working with you and being able to share my positive interactions with my friends and associates. Thank you for the service you are providing!

The Red Brake Light on the dash came on. I took the Hyundai Tucson 2017 to Tire Discounter (my normal mechanic for over 15 years). They checked all four brakes for any sign of damage or need for replacement pads. Nothing looks out of order. So I will need to take to a dealership with the equipment and skill to work with Hyundai vehicles.

It was explained very well, so I do not know what else you want me to describe except the guy Gordon knew what we needed and helped us with the plan. We did not have the mileage so we called back today to give it to customer service.

I spoke with Faith yesterday who was resourceful. She was professional, informative and customer driven. She educated me on different choices/coverage levels but was sensitive enough that I was a retired senior. She is certainly an asset to your dept.

I was having problems with my truck holding a charge so I had the truck towed to Ford since they have all my records for the truck. It turns out that there are two (2) problems. (1) Battery not holding a charge (new battery-12-26-2022) and two (2) valve covers.

I called to ask how I would use my extended warranty to get my car fixed and the gentleman explained it very nicely and clearly for me. I asked if multiple issues could be fixed at the same time and he said they could.

She was very help and nice to work with. Answer my questions. Found my info quickly and sent me the info I need and also helped me fill out the app even though she had already gave me the info to do it myself.

I called to cancel my protection plan on my ford focus. I was very happy with the plan I had. I have recently purchased a new car and used my ford focus as a trade in. I no longer needed the extended warranty.

My vehicle dashboard alerted me to the engine overheating. As I tried to get the vehicle out of the garage the engine light illuminated and the engine sounded weird. So to not cause any more damage, I decided to contact CarShield. The customer service was very good and the vehicle was towed and delivered to the garage.

I am not sure of your cancellation process as what I was told, vs. what I was emailed after performing those steps are different. Seems some consistency is needed. The email I received after following the steps after contacting Customer Service is different.

Seems CarShield sent my Contract to the wrong address. I hope the call was ok for my update. This has my correct Address and contact info. Other than this all so far was easy and the representative was very helpful so far. Frank **.