CarShield Reviews

I was called by one of your reps to kindly inform me that they were having a problem my payment going thru and I explained that I had received a new card and once that was established the new info was processed and all was good to go!!! I appreciated the fact that they called to let me know instead of canceling my policy!! That’s what I call taking care of a longtime customer!!!

Talked to AL the rep who helped with getting my claim in. Was very nice and very helpful. Thanks CarShield for helping me when I needed it. I would not have been able to afford to pay for getting my car fixed. Thanks.

This company is horrible and its goal is to collect your premiums without paying claims. My husband took out a policy after we purchased a used vehicle. A few months later, the vehicle broke down and required a new motor. The vehicle was towed to a repair facility using our roadside assistance (luckily) and a claim was initiated. The mileage was questioned and if we hadn't had a receipt for towing with the actual mileage listed, our claim would have been denied right there. After THREE months of constant calls and requests and jumping through hoops, today our claim was denied. You may ask why....well, the contract may cover replacing a motor, but it will only cover if there is actually no reason for the motor to need replacement. The contract doesn't cover hoses, and because one busted and caused the motor to run hot, they won't replace the motor. Do not waste your money.

During my latest interaction with CarShield, I canceled the service on my old car. However, we are still customers with our newer vehicle. We remain customers with CarShield. CarShield canceled the old contract without any hassle. CarShield was pleasant on the phone.

Broken suspension rods and pins to be replace, found out when having garage doing annual oil change and car inspection for the year. Did not know the pins in rods were missing (broken) and thus breakage of rods resulted. So, had garage call to see if rods were covered under policy to help pay the $280 that came unexpected to my budget.

This claim has been dragging on for 3+ weeks. Sent maintenance records, photos of the car, diagnostic from repair shop and someone went out there on Friday to look at it. Yesterday I was advised the adjuster now want the engine torn which will be paid by me - $1100! I am waiting for a call back from adjuster to explain why he wants this now. I doubt I will receive a response. I'm telling people I know don't believe the commercials car shield Is very difficult to work with.

Simple....from the first phone call everyone was efficient and made me feel at ease. The process so far is friendly and helpful. Shops are eager to deal with Carshield which impressed me. Towing was easy to set up and I am now setting up rental car coverage. So far Excellent!

I had a satisfactory and positive experience with the Customer Service Representative Ms. ** was very helpful. Even though my issue was a complaint, Ms. **, listened to my issue, understood the issue and responded accordingly.

I was completely misled when I signed up with a CarShield. A woman on the phone was very insistent on me covering my second vehicle which I really was not interested in. She talked me into it and basically told me that everything would be covered on it even though it’s a 2004 except for the air conditioning. I had some repairs that need to be made that are looking at about $1300 involved in power steering pump, gas pedal and window switch and motor. They are not covering anything on that. They said just transmission and motor. My transmission motor is fine.

I have been happy with CarShield. I purchased a contract because I wanted to keep my 2015 Jeep Cherokee for another 5 or so years. Unfortunately, my car was totaled by some maniac who ran through a stop sign. Your people were professional and friendly, helping me cancel my contract and the steps needed for a refund.

I received a letter showing the coverage was quite a bit more reasonable at ($99 per month with customer ID **) than the quote I got just a few days before. Spoke with Deanna and Brandon **. Originally $146.36 per month. Was able to drop to $124.48. Because of the car I have (2011 Cadillac CTS). Only income is social security. The reduction does help, although the advertisement letter showed $99 per month for the platinum plan. (Same as I signed up for.)

My water pump went out on my car. I called CarShield and they gave me instructions on how to proceed. They got me a tow truck to the dealership. They covered the cost for the part and I paid my deductible. My car was ready the next day. Thank you Car Shield.

Your employee Brent is super nice, very informative and explained all questions about when adding more vehicles from billing person to update form of payment to sending emails for all three vehicles. I DO recommend you to family and friends. Thank You.

My mechanic reached out to you from my account # and everything went smoothly, my 1st experience. I really don't want to have anymore problems, but I will continue with the services, thank you. I believe Amco will do the job!

Lady was very professional. Helped and was kind. She knew exactly what I needed and emailed it to me. I needed my policy because I was driving and she looked it up for me and sent it thru email. Thanks, Pam **.

Met Jason today, customer service rep. Very affable, kind and knowledgeable. I had some concerns about my claim which he helped with. Just wanted to say, thanks for having him as part of your team.. He is an awesome human being!

Worked as it was supposed to, service department was familiar with Car Shield and handled all calls. Service was quick, so far worth the cost. Would do it again. Customer service was professional and answered what I had questions about. Thank You Car Shield!!!

Could not get the deal I was hoping for. I been with you guys for over a year, made all my payment on time, just thought I might get a better deal. I had to drop off my cars. I'm not sure how you guys do business, just wanted to keep my cars under warranty. If there is a way you can help me please give me a call.

Such kind and accurate associates when speaking with them today about my account. So impressed with the quickness in getting the resolution I needed. Have had CarShield for several months now and have not accessed my benefits yet. So I was unclear on exactly what was covered under the contract and reason for contacting the company today.

I've enjoyed having CarShield's protection. The customer service has been excellent. I have another vehicle insured with them and will keep them as my vehicle's protection company. I highly recommend Car Shield and I have family and friends who have enjoyed them as well. Great company who are there when you need them.

I inquired about my coverage for a problem with my power windows. Service rep was very helpful! I described my problem. He was quickly able to ascertain that I am covered. To wit, I visited my Toyota dealer and have an appointment for next week.

Very helpful. We used CarShield for a repair and the process was very easy. There wasn't any problems with getting the car repaired at the dealership and the car has been working fine ever since the repair was completed. The customer service was very informative.

Wow, I don't want this to read lesser than other reviews, so here is the whole truth about CarShield. Phenomenal! Never had I been treated so kindly by anyone in the automotive scheme. Car Shield's people are right on, they explained everything to me in my layman ways. They explained logistics of not just Car Shield, but the car repair places and what they would do for me without any crazies. I was and am elated for my car repairs. The transmission control modular unit went out in my car right there in Costco parking lot 45 minutes away from my house. They had me towed, and my USAA insurance paid fully for me to have a LIFT ride to anywhere I needed to go. LOVE LOVE LOVE CAR SHIELD. THANK YOU SO MUCH!!!

See you require a maintenance keep of my vehicle. So you have a feature saying download documents? I tried so many times and it doesn’t work! So if my car was to break I have documentation but you're making this impossible to prove. I am not too happy with that, called your 1800 number, put in hold for troubleshooting at least 20 minutes, nothing resolved! So to me this indication that if something goes wrong with my vehicle after the time you ask told me the grace period before your benefits can’t start? This indication of shady business to me so I will not pay next month on cancel my services and try the other guys? Your competition that their name. Either be honest with customers?

I had to temporarily cancel my account because my van was totaled. I plan to replace it this week and was told that part of my last payment will go towards my new vehicle since payment had just been made. I am thrilled to hear this and have always been satisfied with speaking with Agents at CarShield!!!

Best deal ever, they paid over $2000 towards my bill when the total was OVER $4000. My car is 11 years old and getting CarShield was one of the best decisions I have made in a long, long, long time!!!

The lady was very pleasant and knowledgeable. I will tell my family and friends about her and this company, she explained different options and made it very clear. I was going to look into a company like this but I don't think I will find one this good. The price is very good.

Great experience so far, hopefully, no hiccups when if I ever need to use the coverage. Speaking with the representative, he was clear on what the Car Shield covers and explained everything to me in a way that I could understand. Great job.

I will hopefully get my undercarriage repaired today. CarShield has been very responsive to our requests for repair. If they have roadside service, I would consider keeping this coverage for the duration of the vehicle. Thank you CarShield for your responsiveness to repairing my vehicle.

I chose CarShield as my Warranty coverage because I needed the coverage and I liked Ice T! I couldn’t see Ice T promoting anything that was reliable and helpful.. Back in September of 2021, I signed up with CarShield.. I was supposed to be receiving my contact by email but never received it.. I’m a busy person so I don’t dwell on the same things repeatedly unless it’s not correct.. I paid; $99.99 down and $99.99 a month automatic payment draft.. I’m knowing if anything happens I’m good! So, a few months later I started having problems with my my struts and suspension system.. I had nothing to look over to see if was covered so, I called CarShield! They say no it’s not covered that’s like $2,000 to be repaired.. So now again August 24th,2022. My A/C and Radio screen is out. I only take my car to the Cadillac place where I brought it from.

My calls were met with the “adjuster is too busy to respond to my claim” for over two weeks just to have the claim denied. Even then I had to call to get that update as no attempt was made to call and inform me of what I needed to do on this first time filing and last.

My experience was pleasant. I called to correct the documented mileage of my vehicle. There was a discrepancy in numbers and I wanted it corrected for the record. The representative was very understanding and very pleasant throughout the call. She handled my concern very professionally.

Car Shield is a great company to work with. We have been with them for a few years now and when we needed to make a change in our automobile, the process was easy, the person we worked with was friendly and very informative. She explained the new plan and went through the benefits we would have. It was a very easy process.

They are still reviewing my invoice for the A/C repair on my 2012 Nissan Murano. Due to a time crunch, I was told by a Car Shield representative that I could tell the mechanic to order the part and repair the A/C. American Auto Says that the mechanic refused to work on my car. The American Auto representatives have not been very helpful. I am waiting on a response. This is the first claim that I have had. If I do not get reimbursed, I do not feel that I need to keep my CarShield policy.

Waiting on a decision if they are going to fix it or not going on a week now. The part is covered by the plan. The problem is on their end. Dealer is all ready to do their repair. I have call every day and they said 72 business hour to make a decision.

My air conditioner was broke and CarShield had it repaired by a highly professional mechanic and it is working great now with no problems. CarShield is the best warranty insurance I have ever had and they make sure your problem is solved.

I have not used CarShield, yet. Do have any referrals, that you would recommend for Car Repairs Service in the Washington, D C area? I was impressed with your Customer Service Representative. I have been calling around. So far I have only found One location. Do you have list, that you could send me. I would greatly appreciate, it.

Great experience, questions answered, reason for calling was taken care of. Great customer service, explained everything with detail, kept it quick as well. She should get a promotion or a raise. Didn't hassle me either as much as some do.

CarShield was a very affordable coverage for my 2015 vehicle. Great customer service and excellent customer response. From the immediate quote, guidance through my needs assessment, Nathan was attentive and very helpful. I highly recommend to anyone seeking affordable, complete coverage of their low mileage vehicle.

It was just an ease to get information on what was covered. I was able to get answers about my contract to make the necessary appointment with the dealer. I was able to print out my contract and give copy to the dealer to make sure she understand the coverages

Car Shield is very good to have! If your car breaks down & you have high bills to get your car fixed all you have to do is pay your deductible & it gets it done from the chive of mechanic shop you choose, Make car shield your 1st choice after purchasing a used car, A Must Have!

Very helpful. I had an issue with my credit card. Car Shield was very understanding and didn’t cancel my account while the issue was being resolved. Your agent that helped me get my payments back on track was very kind and considerate.

Very professional and friendly help with total transparency. I would like to recommend CarShield to anyone who is considering. I hope to have car shield on my other cars as well when they are past their warranty. Thank you car shield.

Spoke with an agent, James in August and signed up - have a 20 day wait period so on 9/16/22 my coverage will start. I will also cancel my present coverage with TruAuto at that time. I am looking forward to better coverage with CarShield.

I was on hold several times, the man I spoke to tried to assist me in every way possible. He said he would be able to offer me an lower monthly fee to give me time to come up with my out of pocket expenses.

Great job. I would recommend CarShield to my whole family. My friends also know about the excellence of car shield. Can't wait to put my other vehicle on car shield. Great customer service. Very very satisfied and well worth it. Great job car shield. You're the best.

I called to check coverage. The issue that I inquired about was not covered but that is fine. I like that they looked me up right away. Your customer service people are excellent. I think Car Shield is a good value.

I called to update info on my account. Also had a few questions. So called in there was no hold tone which was good. I spoke a agent and I told her the updates I had to add, she did them quick and she answered every question I had. The service friendly, knowledgeable, and quick. Very good experience, would recommend to others!

This agent who assisted me Justin showed me a level of superb professionalism and perceived and received care and sincere concern such as that words cannot express,, I am going through a tough financial crisis that is temporary and was about to lose my coverage with CarShield after making payments for two years, but Justin was able to steer me the right direction and save my coverage,.

Just checked on status of my vehicle being serviced and Rep was very informative and very professional. The service and company has been extremely rewarding and totally beneficial. I would recommend CarShield to each one of my family members and all of my friends as well as anyone I come upon in my daily travels. One of the best programs to date to provide a dynamic professional service to those whose cars may be out of warranty. Tell everyone you know and then some! You will be glad that you did and very satisfied.

I am very pleased with the assistance and the quickness to having my radiator replaced. The agent was also very helpful explaining what the cost was going to be for me.. Thank you for the help in getting the radiator to the repair shop so fast and having the bill paid rapidly.

Happy with experience. No problem may get back to guys in the future. With a different car.. Not really trusting the car I have now but not your fault. Just being careful with my spending's want to play it safe. I hope you understand.

My son most recently purchased new tires for my car and had them installed. He suggested that I get a front end alignment. When I took my car into a shop to do so I was told I needed a part replacement. I contacted Car Shield and was told the shop had to call them. Car shield is refusing my claim.

I just want to say thank you. Your company has been so helpful in getting my car back on the road, not looking for reasons and excuses to not cover a repair. How refreshing to find a company that does exactly what they say they will do. Honesty and integrity are hard to find, but Car Shield sets the standard for excellence.

Had a problem with a card that I listed for payments. Just had to give a valid card number!! Great help getting it set up!!!! Haven't needed to use the coverage yet, so I don't have much to say about service at this point. Having the coverage gives me a little less worries about future problems that may show up.

Only thing I would suggest is that rental would be approved based on Mechanic's time frame as well. Maybe visiting with them and getting feedback on how soon the vehicle repairs will be completed. I was only authorized 4 days and the Mechanic shop will be taking approx 2 weeks since parts had to be ordered! Very disappointing due to that.

They were very nice, smart, very helpful and made the whole process very smooth. Even though I was canceling my policy they were very nice very helpful. I would definitely refer them to a friend. If you ask a question they will do their best to answer. If they don’t know the answer they will look around in the office for the answer. That’s what I mean by very helpful.

Great company great representatives. Had a great experience when I called today. Representative very concerned a listening ear and resolve my issues very easily. Keep up the good work. I would recommend this company to anyone who’s in need of vehicle extended warranty.

Customer service was really clear on the actions I needed to take and provided the companies that can help with the car problems I was having. Also they were so fast acting wasted no time contacting roadside assistance to have my vehicle towed in a timely fashion, they tower met me face to face and explained what he was going to do before he even asked for my keys. CarShield has multiple connections and resources to get all your car needed handled from a blown engine to a flat tired. I recommend CarShield- American auto Shield.

Work done on another Toyota RAV4 and they charged me for it. I called and told you about it and you guys handled it. Thank you. We didn't improve the work and the next day is when the work was approved by you. I knew I did not have a pan gasket leaking and I knew that my car was not in that bad of shape and I knew that I should not have to paid $100 because I knew there was nothing wrong with my car except the radio

I had a great experience. A person by the name really knows his job. He answered all of my questions. Please keep people like him working for your company. I have shared with family and friends what a great deal CarShield is.

Called to get my credit card info updated. Would be nice if we could log in and do our own updates when needed. Everything went smooth and quick. Larry also answered all my questions about how to get service and how long my contract is good for..

Always there to help with the needs of my car. By having Carshield I do not have to worry about car repairs anymore. Now I can deal better with other matters in my life. I have recommended this coverage to all my friends. Thank You

Ben was very helpful in assisting me with questions I had about an upcoming service appointment and securing a rental car. The info I was able to obtain will be me better navigate my options. He also told me about the rewards program on my app so I will check that out. All great and useful information. Thanks, Ben!

Canceled due to no shops in my immediate area accept CarShield. I should have done a better job at researching in my area prior to purchasing this contract. I'm sure it works well in other areas of the country but it just was not right for our family. I really appreciate the customer service, though.

I'm very unhappy with service, first of all I've talked to several agents on shops, I've been given at least 13 shops. All of them never heard of, or subscribe to your service, I'm tired of this, also it's too much red tape to go thru to try and get service, I've spent several thousands of dollars for repairs on my vehicle, I wish you guys would look out for your clients like you take my money. I'm considering canceling my contract, I'm paying for service $85.00 a month for each vehicle, I paid for both vehicles on this past Friday, was told they would email my receipt, never happened, spoke with agent was told that's not something that your company does. I've had your service for over a year. I'm tired of lies, lousy service, I'm not going to keep paying for service that I'm not getting, then spending my money on repairs. Please advise, fed up customer.

Everything has been going smoothly for the past two years of my enrollment. I would recommend this coverage for everyone. If you wait until something needs fixing, it will be too late. Think about that for just a minute. Okay?

I truly appreciate the attitude and demeanor of each person I spoke with. The knowledge and down to earth response of my questions and concerns were self gratifying. I did not get the impression that I was pressured in any way to any purchase the policy offered by the company. The value and price offered were great compared to other vehicles protection plans I had inquired about prior to contacting CarShield. Thank you for your quality business and personnel.

The representative was very helpful, pleasant and knowledgeable. The representative was very patient with me and showed such politeness beyond what was necessary. I would not hesitate to ask for help to resolve any issues. I had to make a change with my debit card and everything went smoothly and without so much as a hiccup.

Great service on phone. Very polite. Got thru all the signing up of vehicles very quickly. Needed to add two vehicles as we already had 1. Went well, good pricing and great instructions. Signed up for auto pay and we were done.

My repair time was quick and so was the payment. I had my vehicle back in 2 days. Rose with Kelly automotive in Auburn was great. Customer service was quick and very helpful. I would recommend both parties to all of my friends.

Candace was very knowledgeable and helped me set up downloading my contract. Also very pleasant. Will recommend to my friends. I really appreciate the good service and senior discount on contract. This is a good deal and it was so easy to set up.

The initial diagnostic was not correct. They had to go back and do it again and found a worse problem but it all was resolved when I got a call back saying that my claim was approved. Thank you so much for your help.

CarShield has provided me with protection for my vehicle to most of my major parts on my vehicle for a very affordable price. I definitely recommend getting this covered for an aged vehicle without any factory warranty. You never know when you’re going to need it, so I would encourage anyone with an older vehicle to get this protection plan, if you can afford it.

Did a great job in handling issue, would highly recommend to my friends, it's worth the money and value! Quick service and easily handle my issue, customer service is wonderful!. Fair pricing on my account and the age of car it was 11 years old.

Using Car Shield was so easy. I took my car into a Nissan dealer. Gave them my account number and everything was taken care of. It's nice to deal with a company that does what it advertised. One call, no being on hold forever, or being passed on to different people.

Wonderful experience. I had a experience like no other. I was told I would have problems with Car Shield but that was not the case. I did not experience no problem at all. I was not looking for a bad experience and I didn’t get one at all. So far so good with car shield. I needed them and they were there.

I won’t own a lower mileage vehicle without Car Shield. It’s the best value for the money. I was able to have all the lifters and gaskets replaced as well as had new head bolts replaced without any questions asked.

My experience with your service was excellent. Customer service was great, friendly & my questions were answered. Thank you. Even the place where my car was to be repair, the employee said you were all amazing. So once again I had no problem nor regret In having CarShield.

Change credit card to be charged monthly for payment for two cars to be covered. Representative was helpful and advised credit card previously used had expired. Transition made for new card to be charged and coverage continued for monthly payment.

Sold my vehicle and never had an opportunity to use CarShield, My Toyota dealer would not recognize CarShield for any repairs. I needed to repair air conditioner and water pump for windshield wipers. Finally, I would not use CarShield in the future.

For a bill that totaled over $200, Car Shield only paid $30. For a protection plan that costs me $1,295.88 a year ($107.99 a month), it hardly pays to keep this plan. I hate to think how much an air conditioner or transmission would end up costing me if I ever needed them.

The support I received was thorough and timely and my issue was addressed with a single interaction. My representative David **, exceeded every expectation. He was polite, patient, and very clear on helping me pick a plan. I rarely submit feedback but credit when it’s due. Awesome job David, thank you for your time and professionalism.

The customer service associate that I was transferred to (Picard) was very patient and helpful. I wasn't aware of the length of my contract. My questions about remaining payments, and length of the contract were easily resolved. Thanks.

Was very helpful with anything I asked about. Would recommend to my friends and family. Answered all my questions I had about my plan. Very pleasant customer service, highly recommend to friends and family. Thank you. My experience was very pleasant and helpful. Thank you again.

Call was almost immediately answered. Agent was quick and to the point and very professional. She also offered helpful advice in case I need this type of assistance again. This is how customer service should be. Such a satisfactory level of service is hard to find these days! Good job folks!

It has taken 2 weeks for the repair shop to get hold of you. All of my contact with you has been satisfactory. I am waiting for approval and then finding a replacement transmission. I hope the future with you is as good as it has been up to now!!!

Very satisfied with my contract renewal. Would recommend to a friend, relatives and other people, willing to listen to my experiences with Car Shield. That is all I have to say about Car Shield and its service and recommendations at this time.

Brady was very helpful and talked me through how everything works with my policy and rental car. I would recommend Car Shield to all my friends and family. So glad I pick Car Shield as my warranty company. Thank you.

Everything was handled quite well, efficiently, quickly and accurately. It was quite easy for me. I am very pleased and will recommend Car shield to all my friends and colleagues. I expected nothing else from car shield but the best.

So happy to have Carshield and how fast they do the work to fix the vehicle. My son and daughter are thinking and getting car Shield too knowing that they fixed my vehicle and does not coat too much. I recommend car Shield.

I had to pay with a different card because mine was deleted for security purposes and I linked everything to my bank account rather than my debit card itself. I took care of it online and everything is great now.

Customer service representative was proficient. Took his time and handled the call. Found previous info and updated to my knowledge. Customer service seems, understanding and was calming was rushing through with information. It was documented I believe this survey is confirming the call that place earlier. **

Transmission stopped going into reverse when driving. Revs up erratically. High rpm. Gets stuck on low gear took too. Ed Hicks Nissan took 6 days to get a response after I called to inquire and it got escalated the next morning. Got a call from adjuster. He ask me questions about the maintenance history of the vehicle. I felt like criminal being interrogated. On the 7 day they contacted Robert service advisor. It got approved. On the 8th day they ordered the transmission, came in on the 11th day, was ready on 13th day, Aug 31 2022.

When I went online to ask for a quote. They called me right away. I called the number and got customer service and was transferred to a sales rep. I spoke to Keith, and he was courteous. He asked the car history and picked the best coverage for my car. He answered all my questions. Excellent Experience.

CarShield was a pleasure to work with. I only wish that I was able to maintain my contract. Due to unforeseen financial circumstances, sadly I was forced to relinquish my contract with CarShield. I do hope to open another account with them in the future. MR

Yes customer service was very professional, patient, and understanding. They took the time to actually transfer me to the right customer service professional. They showed concerns about every question that was presented, explain what’s available and other budget cuts.

Auto warranty. My experience with CarShield has been awesome. So easy. Agent so helpful. Shopped around and have found that you can't do better than CarShield. So glad I made the call. You should give them a call. The deductible is great. The coverage is great. The amount of covered items and the roadside assistance, the rental, everything about the warranty coverage is what I was looking for. So happy to have peace of mind on car.

The Customer Care representative was polite and answered all my questions and satisfied all my concerns. I would definitely recommend Car Shield to my friends and family. Additionally, he make sure I understood my contract offerings and even pointed out other things that I would otherwise not have considered. As a result of his total customer care, I feel comfortable with taking my car to any dealership for service without hesitation.

Clayton resolved issue. Great service, took the time and understood my issue. Told him if he was closer I would give him a big hug. He needs to get a bonus. Very friendly and courteous. Hope all your agents are like him

I am a new Carshield Member. Very Pleasant first-time experience - The person I spoke to Looked up and gave me names of Carshield Repair Shops in my area. She was very courteous and knowledgeable - Asked if there was anything else she could assist me with before finishing our call.

I only spoke with an operator about getting a loaner vehicle and my questions were answered. I haven't had cause to use my CarShield policy yet but my time spent speaking to the operator was pleasant enough.

I called to ask about covered repairs on my vehicle, and what was and what was not covered regarding the car dealer report as to existing issues. The rep answered all my questions and I was very pleased. Thank you, CarShield!

Brittany was very helpful in giving me information about your vendors. This was my first experience with CarShield. I would definitely recommend your services to my friends. She was very polite & helpful. I'm glad I responded to your advertisement on TV.

Great, CarShield is the best protection we ever had. Great staff is always very nice, easy to work with, and they're reliable, who ever thought of CarShield was thinking, CarShield keep stress off me therefore it take the weight off me.

Recently purchased my very first vehicle and I am pretty new to car problems and what owning your own car really entails, Heard about you guys from many friends and Called in for coverage for my vehicle and you guys were really helpful. Thanks!

I received email about my policy being cancelled. I never cancelled policy. Just made a payment on 8/30/22. Please look into this. I have not nor will not cancel my policy. I am very satisfied with my coverage. Thank you

I was in need of a question to be answered. The representative answered my question about my 20 day waiting period that it has expired. I will move forward with the repair process. I will take it to Fred's South County Auto repair center and start the claim process on Friday.

The agent that helped me worked to assist me with changing my due date to prevent there from being future payment conflicts. Even after I provided a date which was in conflict; the agent was nice enough to call me back to assist me with explaining why my original proposed due date would not work.

I sent in my car for repairs 2014 GMC Terrain, I purchased the warranty in the event we would need to have it repaired out of warranty. And sure enough the first time using the warranty the claim was denied. I was lied to and fed baloney. I needed the engine variable valve timing intake and exhaust replaced. The part was 89.99 each and the total cost for that repair was 124.94. So you lost a potential life time customer who was in the process of purchasing two more additional plans for my children who are of driving age and have their own vehicles. I feel I was lied to and sold a bogus policy. I feel your company is full of liars. They said anything to sell me a warranty even offered me $20.00 off a month for the two policies so I purchased the plan. But when it came time to collect the claim was denied.

The clerk was very knowledgeable about the services provided at CarShield. She walked me through a website called American Auto Shield and showed me the breakdown of my policy with everything I will receive with my platinum policy. I was calling to cancel my policy and talking to Lelia gave my a change of heart. Lelia was amazing and great!!!! Truly an asset to CarShield!!!! Job well done Lelia!!!!

Mariah was very helpful. Best customer service rep I have ever dealt with. Thank you so very much. She was very courteous, very respectful. She knows her job. She was able to answer any questions that I ask her. Keep her on your staff

Had received an email stating that my subscription was about to expire. Since I have an automatic pay, I couldn't understand why I would receive a message like that. I was informed that my account was not about to expire. Everything was current.

The Customer Service Agent was pleasant, patient and while she waited for me to gather my payment information, she asked me about my day, which is something 90% of people working in customer service will not do. It is important to make your customers feel like you appreciate their business.

They were excellent in covering the two repairs to my A/C in my 2009 Subaru, the second one really saved my bacon as I was to sell the car the very next day, and they put in a new compressor. Whew Car Shield to the Rescue.

Representative was very friendly and helpful and explained to me the reason I was call and stated that she corrected the time and will not be contacted again. They confirmed that I had coverage and they would not CONTACT ME AGAIN TO SEE IF I WANTED TO JOIN CARSHIELD WHICH I ALREADY AM.

Thank you offering this coverage without the 5 year commitment other extended warranty companies require. I have an older car and I might sell it 3 years from now. That is one reason I selected CarShield as well as the coverage offered.

The things that I need to be covered are not covered and that's a lot of money to pay and not have things covered on your car. Y'all bragged about how good you are and how much you cover and it's not true.

I have not had the need to apply this service, but upon arriving at any shop, I'll either see the shield in a window or when I ask about whether they accept your coverage, I always get an affirmative answer. This allows me to feel good about paying for a service I have not had need to use yet. It is a comfort. I would gladly promote your service any day.

We are very pleased with the service that we have received from Car Shield. When we called to initiate our claim you were very helpful to us because we did not have to find a repair shop, you recommended a shop that your company used. The owner of the shop was very knowledgeable and helpful to us. The owner of the repair shop gave us an estimated time of when he will complete his process of determining what is wrong with the car. We are very pleased with the service we have received so far.

Zero service. Just a run around, every time I called they said there's nothing in the file. 5 days have passed since I attempted to get my car fixed. My wife is stuck in Texas, car is broke and zero help from Car shield. Service is pitiful. In English it sucks.

Fair. I had a problem with the towing. Didn’t like just 125 dollars on towing because I live about 50 miles from a auto shop. I didn’t like the rental agreement for a car. I didn’t have money to pay upfront.

I have not needed to use CarShield yet, but I know I will be happy when I do. The service is the absolute best. Every question answered, and I even received a veteran's discount. Very satisfied Customer. Thank you very much. My representative was KARLEE. FANTASTIC AT HER JOB. SHE WAS VERY EASY TO TALK TO AND VERY HELPFUL TO ME. Thanks so much for the explanations that cleared up everything for me.

The question that asked she her answer very professionally. I received a letter in the mail. I didn't need to respond to it. And is she answering knowledgeable, and I did need worry about anything... And I was pleased with answer she gave me, So I Put it the trash. I was okay.

The worst experience so far. My car has been down since this Monday. Customer service is not very helpful towards new customers. The places I have called on the list aren’t in network and or they don’t work on Land Rovers. No car no rentals. Only public transportation for work, which is definitely not good. Long hours commuting. The Land Rover dealer says that they don’t work with CarShield. I’ve been a member since two months and I’m really not happy. The surveys are also very annoying.

I forgot to pay my monthly payment because I am trying to get my kids ready for upcoming school year. I called and spoke to a woman, with no problems or hesitation she went on her computer made some changes and it was done. The awesome part is NO LATE FEE!!!! Thank you so much.

Unfortunately I recently found out that I needed a new exhaust system and unfortunately Car Shield does not cover exhaust systems. So I kind of feel like I'm paying for it for nothing. Needless to say I am not too happy with this very moment because I am a widow of a veteran and my budget is very limited so being able to come up with over $1,100 for my exhaust system is not going to be easy. But with the help of God and a lot of praying I'm sure I can do this.

Rear differential coverage and whether my policy was up to date. He also informed me that billing wasn’t under CarShield when it comes on my statement. During the time waiting to bring up my policy Davonte was able to have very pleasant and relatable conversation that made the interaction easy and fun.

All around good service from CarShield and from Mike service advisor with Firestone. Everything was explained adequately.. I reside in a small community.. There are not a lot of car repair shops. My next door neighbor told me about Firestone, she received great service from them. That's why I took my car there. And of course, they accepted my CarShield account.

Customer service called me because I had to use a new form of payment, to pay for my monthly service bill. Making a payment for the Car Shield service. I gave the customer service rep the new payment information. Service was quick and easy. Thank you

The customer service was wonderful! Anytime I had a question or concern, each representative was patient and knowledgeable. My only issue was the (48 hour) inspection report took five days to be reviewed. Nevertheless, I am happy with my overall experience and will defiantly recommend.

Questions about coverage were answered. They explained how they could help me. The budget for us who are having financial difficult could be assisted offer us coverage a low cost monthly. This company cares about their customer's being happy and taken care of through the process of getting coverage. Many company are not easy to understand about coverage issues.

When I call, I request a Spanish speaking person and I was attending it by Arelis ** which attend me in a great manner demonstrating care for the Person. She works the case formidable and took care of my Problem. Thanks for having an exceptional person as a worker in your company .... Marcelino **

Great work, they are very helpful and they really take time work with you. To make the situation better for you to continue your services with CarShield. I like the customer service because they work with you very well and they always be secured and making sure that you keep your coverage. Well done CarShield.

My sales advisor was polite and courteous. He took his time and help me choose what fit for my needs, I was able to secure a warranty for my 2014 Subaru and my daughter's 2010 Ford truck at the same time.

Everything was great. I could not have been treated any better. God bless you. I truly believe CarShield is really trying to help people keep their car longer and help them not get their car repossessed. This is the best deal I have ever received.

When the tech called to get approval, he had to wait 58 minutes before someone answered. Then they claimed they could not find the contract # or other info he gave them. I need my car fixed. I don't like this runaround. Please help.

The person that helped was very smart. She answered all my questions. I told my next door neighbor. She is supposed to call you. My son called you this morning. He told a couple of his friends about CarShield. I hope they are all as happy as I am.

This is the second claim I have had in 2+ years and the second one I'm having to fight for. I have the Gold Powertrain policy with a bad CV axle on our 2011 MKX. They have said that they will NOT cover a penny of it because it started from the boot. Well, DUH, that is where CV axles usually go bad from. They list it's a covered part and that is it. But, when their approved mechanic calls them and tells them this... they say, "NA, IT'S NOT COVERED!" It started from the housing they say. Housing? It's a boot. Their approved mechanic has a jaw-dropping mis-belief of their stance.

I got good instructions when I called Car Shield last Friday on how to select a vendor for repairs and get my car towed, rent a vehicle and how to submit. I appreciate the service and attention to detail. I had a good experience with the service vendor and have sent the rental car receipts.

Ms. ** is very professional, courteous, cordial and sincere. She is very pleasant to speak with and promptly does what she promises to do. I would have another transaction with her anytime I have the need to have a warranty on my vehicle. Kudos and 5 stars for Ms. **.

I called to find out if so needed to get a pre-authorization to take my car to the shop. The representative was professional and thoughtful. I have never used the service the reviews were excellent on how you take care of repairs if one is needed.

I canceled my service contract because I purchased a new vehicle. I will have the dealer warranty for at least three years. I will be back with CarShield when the dealership warranty expires. I have had CarShield for nearly four years, and only had to use your service once. It was a no hassle issue and the dealer was able to replace the window motor during an oil change.

I spoke with 3 Customer Service agents over a 1 month period and Karlee was by far the most helpful, considerate and efficient of all of them. She made sure my issue was resolved and followed up with me during the process.

My experience was good and helpful with CarShield. The representative was also helpful and I was able to get my question answered. And I would recommend them to family and friends. Carshield is a great company to help you with your car problem.

Survey about most recent claim was processed professionally and quickly. Great customer service. I needed the repairs and the customer rep was very helpful. I have a new car almost and the repairs needed is very essential to me getting back driving again.

I appreciated that renewal meant something to the company and I was given a discount for coming back. I see the commercial and the familiar faces that are promoting the company. It gives me a comfort knowing that my car's covered from expensive care repairs.

So far it has been overall good service. The representative was able to answer all my questions and I was not on hold very long either. I hope the claim goes smoothly with the repairs. I am looking forward to driving a safe vehicle.

We were discussing making my payment. It was all professional and she was very knowledgeable and courteous. I like this company. I had a problem with my air conditioner and it was fixed immediately without any problems. I would recommend this company to everyone. Thank you.

Customer Service was very helpful in assisting me with my payment. I would give the person assisted me a five. I also would recommend Car Shield to my friends. I haven't had to use Car Shield for any services yet but I do hope that if I need your services it will be a easy transition to get the job done quickly.

Rebuilt transmissions with no issues except the car rental part of the contract needs to be less strict. I've paid on this warranty for years and it was so much trouble to rent a car, I borrowed one for a week.

When it came to be to get my car fixed was denied because when I first signed up was given wrong information. Was absolutely horrible. Totally do not give you correct information when you sign up and then when it's time to get your car fixed you can't cause they gave you wrong Info in the very beginning. They suck.

I was told that all I had to do was drop off my vehicle, it would be inspected and the shop would file a claim. But I got an email about how to file a claim and it sounded more like I was the one who files the claim.

She tried to keep me as a customer and made offers, but eventually did cancel the service. She was very professional and did all that she could to keep me as a customer. Since she probably was just following her training in trying to keep the customer she did a good job. The next time she might win me over. I was a little concerned about reports stating that vehicles weren’t being serviced in Georgia.

Hope when needed you will be there. Just joined so hopefully this will be a great experience as stated. Since cars are so intricate. Also will give peace of mind knowing car will be taken care of everything. Thank you for knowing you will be there if and when needed. Now that’s peace of mind. Just need the extra protection is there.

The person I spoke to answered all of my questions that I had. I asked her about the brakes, ball joints, the Axles and the tire rods is any of that covered on my plan. She told me to have the that is repairing my to file a claim with them and then he will let me know what I have to pay.

Took car into dealer, Transmission was making noise. They checked was bad. They got it, took care of and was happy. Was quick to find out if would be covered expense. Only had to pay co- pay. Thank You CarShield.

So far good service. Just don't cover everything and no weekend hrs. Customer service is friendly and professional. Website is ok. I wish I didn't have to download it when I go into my account but I would recommend to friends and family.

Friendly, would recommend to a friend for future use., People were very knowledgeable and had a answer for everything. Plan has the things that I need and will use them to the fullest. Price meets my budget needs. Assistance was very good.

I have not had any problem with my Dealership and CarShield working together. The part was ordered. One week later installed and was perfect. I would recommend Car Shield to my friends and Family. Hope next issue is as flawless also!

Excellent Customer Service. I really appreciate all of support! Thank you all for being so helpful. I would definitely recommend Car Shield to my friends and family. Thank you for taking time to assist me today. Having transportation is so important. You all are the best.

Just had questions on my coverage and needed to know exactly which direction to go to get a repair done for my car. I am good to go. Ended up taking the car back to the dealership for assistance. This repair was simple. Thanks CarShield for your help.

Numerous phone calls from myself, my son who is also on the account and the repair shop trying to get my 2014 Jeep Cherokee fixed. All of us jumping through way too many hoops. Estimates and diagnoses repeatedly sent to you to no avail. Get the runaround every time we call.

Representative was very professional and helpful, answered my question quickly, I would recommend this company to everyone who might need car coverage on their vehicles and the price is very competitive. Staff very knowledgeable and followup on your questions as well as customer service was helpful and dealership was great, I have to make an appointment so I needed to know how to call and what all that I needed to complete my request, the representative handled my questions quickly and accurately.

I needed my AC repaired, called CarShield to verify I was covered for the repair before I secured a rental car which I knew I had in my paid comprehensive best coverage. I was told by two separate CarShield reps that I was covered to make sure before I told the repair shop to proceed. Well when the repair shop ordered the part, called for authorization and then to learn I wasn't covered. They had taken the car apart for diagnostic before we even knew what was wrong to submit the claim and was shocked when they denied the work. They also denied the rental car because it wasn't "more than 4 hours for labor" which they didn't even count the time for ordering the part, diagnostic and then repair. What a scam!!!! I have consulted a lawyer for their fraud.

Car Shield was very helpful in making sure that PepBoys fixed my car properly. All repair centers should answer for substandard parts and work. Pepboys is NOT a reputable repair center with ASE certified mechanics. If not ASE certified then DO NOT list them.

When I called with an issue the representative was very professional and helpful, took care of the issue in a timely manner. I will recommend Carshield to friends and family. I have just just started being a customer but I will be for a long time.

It takes a lot of money to Repair Major Services needed in Vehicles! I chose Car Shield because of Good! Professional Customer Care! I need their support in getting my vehicle in full operation again! So I have the resources of Car Shield!

Everything about your non service was disgusting! Everything I thought I could count on after years of paying was inaccurate and a fraud!! You could not even find my home and I went days without help of food and transportation!. I have wasted years and a lot of my money that I could have set aside and handled the issue myself!

I’ve always talked with someone who was helpful and very knowledgeable of my questions. This had to be one of the best companies I had the chance to deal with. Whenever I have a question about my vehicle and feel the need to call them pertaining to one of my vehicles I get all of the help I need.

The nature of my call was to ask for the roadside service and to reschedule my payment. I’m glad I spoke to a real person and not an automated machine. The agents were able to answer all my questions so thank you so much for all your assistance. Have a wonderful day!