CarShield Reviews

Called and explained that I was to get my confirmation of coverage and the lady I spoke to was very sweet and made sure I got it before we hung up. Now that is customer service for you. Keep up the good work.

Having had experience with other car warranties for what is covered and claims paid, CarShield stands with them so far (based on one claim submitted) but I think the monthly price for such coverage is much too high and is the highest I have paid.

Checking what my policy covers on my Silverado pickup and reviewing all that is covered with my policy. Also, why a lot of dealerships no longer like to accept Car Shield because of the difficulties in getting reimbursement. And writing so many words when only a few would work.

I have a contract but had never used it and did not know for sure the process when I needed something on my car to be looked at. Called for information and was helped immediately. Agent was friendly and answered ALL my questions!!

I heard a lot about the coverage about Car Shield and I hope your customer service team continues with me. I think the services that you offer will really help me in my current position. Because I trying build my credit up.

Was looking for authorized repair facilities in suburban Detroit, MI area. Customer service representative was very helpful. I was provided with list for (17) locations. It turned out I did not need the service but I am glad to know I have the proper coverage. Thank you.

Thank you CarShield for everything!! Quick and easy and all I had to was pay my deductible! Excellent! Thank you!! So much for a painless experience with me being a new customer. I’ll always keep CarShield. They even came and picked up my car with a tow truck driver and everyone was super nice and professional!

A quote with Carshield is suggested by me to friends and family. Anything is possible when you are on the road to success. My experience with carshield till today have proven to date the company's roadside assistance feedback. Many car coverages have names of all sorts of kinds by the true said of carshield. I Stanley ** is satisfied.

My experience has been one of a used car salesman who begins high and keep lowering the price. My issue was that I would not decide to purchase Car Shield until I decided to keep the car I had. Finally the last guy I talked to heard that and respected my right to choose what to do. Of course the lower cost helped my wife decide. Being on fixed income, make us choose wisely, and we resist high pressure sales.

Agent was patient and very helpful. Knew what policy was best for me. Agent shared with me all options associated with my purchase. Shared with me the benefits of adding all my vehicles which I am in the process of doing.

Trying to get a lower rate due to me being out of work for a while due to sickness, I was very pleased with help I received from the customer representative who helped me. He was very professional and understand, we need more people like him in the world helping others

CarShield was there when I needed it most, they offer service for cars over 200k and that made me feel very good knowing they handle the type of cars I own and drive. Makes you feel good knowing you are driving with confidence having warranty.

Customer service provided very good clarity on the process for service repair. Currently have received a diagnosis of a bad turbo charger for my 2015 Range Rover Evoque when last taken to Hennessy Land Rover in Atlanta Georgia. I have an appointment for service on September 26, 2022..

Very good customer service. My rep gave me good information on my plan. I found about CarShield thru a family member and will recommend them to my friends and family. I will not have to worry about car dealerships trying to overcharge for auto parts outside of my extended warranty

I am very satisfied with the service I got from CarShield. They did just what they said, I called, put my car in a auto shop of my choice. The mechanic fixed my car and I picked up with no problems at all. Great service from CarShield.

The problem was handled in a very professional manner. It turned out the letter was from another company trying to get my business. I called Car shield to make sure my rates were not going up was told my rates were staying the same.

I didn't have to hold long on these 2 calls, and I was immediately called back on one call with additional information. I spoke with a number of reps in different areas. All employees were very helpful, kind and very patient for some of the things I inquired about. But Robert went above with kindness, patience and was very knowledgeable. Thank you all and God Bless!

Representative was very helpful and accurate. Appreciate her help in getting my account straightened out for me. I am really glad that I have Car Shield, I have only used it maybe once or twice but it came in handy when I needed it the most. Thank you Car Shield for being there when I needed you.

Very nice protection plan for any vehicle. Never need to worry if you’re going in the long trip so I would keep this kind of protection plan, I think everyone should get protection plan from CarShield. It’s really nice company, thank you so much. I really appreciate it.

My check was not deposited at work due to a technicality and CarShield reps are helpful and understanding and easy to work with on matters out of my control. I have never had anyone be rude or make me feel uncomfortable explaining my situation.My check was not deposited at work due to a technicality and CarShield reps are helpful and understanding and easy to work with on matters out of my control. I have never had anyone be rude or make me feel uncomfortable explaining my situation.

Canceling my policy for the Chevy Blazer because I don't own it anymore. And it will save me money that I don't have to spend. It's a good policy for 19:99 a month. But I sold it earlier today. But I still have my GMC Envoy.

It was great knowing I would have extended car coverage on my vehicle. The best coverage available for my monthly payment. It’s so refreshing to know that there is such coverage available. To know that this review is done honorably with no intention of receiving any type of compensation.

Matt ** was a great customer service rep. He explained everything to me and he was very helpful. I really appreciate him explaining the program in a calm manner. I would refer a family or a friend. I'm looking forward to using Carshield in the future. Thanks again Matt **.

Hey buddy on CarShield was willing to listen and cared and made sure that everything went smoothly. Took a little more time but that was because I had Covid but they understood and it was a great experience to deal with professional people. Truly customer service at its best.

The experience has been wonderful. Very helpful representatives who explained everything and answered questions I had. Very satisfied 'new' customer. I will share this product and service with others close to me. I believe many people overlook the coverage of their vehicle, or lack thereof especially when it is a pre-certified, used, or older vehicle where the manufacturer's warranty has expired.

I am in the process of buying a new car and was wondering how Car Shield would work with the purchase of said new car. I also wanted to know if the contract that I have with Car Shield is comparable to the one that Toyota wants me to buy into. My contract with Car Shield covers what Toyota is offering. So I think that I am good with Car Shield.

5 minutes after joining I called to give my correct mileage and they sent me a message a week later telling me to submit mileage. So this was the reason for the call to give actual mileage again. Hopefully they will not ask again.

Car Shield Customer Service agents are polite and very knowledgeable, that's the only good thing about Car Shield. I owned a Jeep Cherokee, and had car CarShield for 4 months when my Jeep broke down with a service transmission and check engine light at my local Chrysler dealership. When I bought my policy I was informed that I can take my Jeep to any official FCA Dealership to have my vehicle repaired. It turned out after speaking with every Chrysler Dealership in north Metro Detroit, they all informed me that they no longer accept CarShield.

My service with CarShield is good. Have two car with car shield and I drop one off. In future will add another car. Everyone I talk with talk highly about car shield. I have not heard anything negative about car shield. Thanks so much for your service car shield.

Many companies have called me to offer this service, and I never accepted them, but when I had the opportunity to speak with one of the representatives at CarShield, and observe their professionalism and the way they explained the program to me, I loved it. I have not used this service yet, but I hope that if this happens, they will be just as professional. Excellent service.

You guys have been great so far. Please keep it up because you guys have helped a lot of people and I have heard good things about Car Shield, I would tell other people and friends about you guys. I had my car in the shop and you treated me fair.

Check engine light came on and my Vamos unit is going up. Now I have to get a “tear down” to the problematic components. It’s scary they say if they deny it then I will have to pay $1200 for it but I haven’t breached my contract in any way so I don’t see any possible way that could happen so I’m scheduling it today!

I purchased CarShield after a pricey repair ($1600.00+). When it was time for more repairs, I called CarShield and asked what to do prior to bringing my car in. I was instructed to bring the car in to the repair shop and give the person checking me in numbers to reach CarShield and start a claim. I was told by the CarShield representative that would be all I needed to do. This was in the beginning of August (8/8/22). After leaving my car in the repair shop for a few days, I received a call from the shop with estimates on when parts would arrive, and work would be done (late September). I was also told they couldn't get in touch with anyone at CarShield to start a claim and find out what was needed which prompted me to call CarShield for help.

Identity theft. Thank you for waiting on the investigation & new bank card to make the monthly payment. It is terrible to go through this, but many evil people in this world. Times are tough & some will commit crimes to survive.

Great service. We were only in the warranty for a short time so we never know really. Got to use it because we bought a new car and it came with a 7 year warranty with another company. We would recommend this company to anyone because we believe that it is a good one.

Stacy was my contact for Car Shield. She provided the best cost-effective program for me since I am elderly and do not drive much. I would definitely recommend Car Shield for anyone needing a car maintenance program especially if their car is older and out of warranty.

I love Carshield, they took care of all my needs and I thought I was paying a bit too much monthly but when I needed them it all came together. Within 3 to 4 Business days my claim was done and I was ready to take things to next step with the mechanic shop! Ty CarShield.

Several needed repairs were denied by your adjuster that was confirmed would be covered by your "Slick Sales Team". To say the least, I am very disappointed and upset beyond belief. What has happened to the real "CUSTOMER SERVICE" industry. You tell people what they want to hear, sell them on your service, then screw them when it comes time for a repair. VERY POOR CUSTOMER SERVICE and POOR BUSINESS PRACTICE!!!!

The purchase was easy and well explained. The only thing I don't understand is that I got a lower price from the first agent that I spoke to 2 weeks before I made this contract with your company. Other than that, so far so good. I hope that my car gets a good service if it ever requires.

Representative was very understanding and helpful. I explained my situation to Car Shield with regard to the monthly payment and they really offered a solution. I appreciate the real concern and I would recommend car shield for your vehicle. Love the friendly service!

Paid their price for 6 + months on 2012 truck...Repairs were 2 thousand and Car Shield paid only 200, truck has low mileage, well cared for. I did not think it was fair, I had given them 6 or 8 hundred bucks in monthly payments, and all they would pay was 200. I do not believe they will get any more of my money.

I got this to cover a used truck I was going to buy. Lo and behold when I got to the dealer there was no truck. After wasting 4 hours driving I arrived back home and called CarShield and they cheerfully cancelled my policy. I will be calling them again!

I was called by one of your reps to kindly inform me that they were having a problem my payment going thru and I explained that I had received a new card and once that was established the new info was processed and all was good to go!!! I appreciated the fact that they called to let me know instead of canceling my policy!! That’s what I call taking care of a longtime customer!!!

Talked to AL the rep who helped with getting my claim in. Was very nice and very helpful. Thanks CarShield for helping me when I needed it. I would not have been able to afford to pay for getting my car fixed. Thanks.

This company is horrible and its goal is to collect your premiums without paying claims. My husband took out a policy after we purchased a used vehicle. A few months later, the vehicle broke down and required a new motor. The vehicle was towed to a repair facility using our roadside assistance (luckily) and a claim was initiated. The mileage was questioned and if we hadn't had a receipt for towing with the actual mileage listed, our claim would have been denied right there. After THREE months of constant calls and requests and jumping through hoops, today our claim was denied. You may ask why....well, the contract may cover replacing a motor, but it will only cover if there is actually no reason for the motor to need replacement. The contract doesn't cover hoses, and because one busted and caused the motor to run hot, they won't replace the motor. Do not waste your money.

During my latest interaction with CarShield, I canceled the service on my old car. However, we are still customers with our newer vehicle. We remain customers with CarShield. CarShield canceled the old contract without any hassle. CarShield was pleasant on the phone.

Broken suspension rods and pins to be replace, found out when having garage doing annual oil change and car inspection for the year. Did not know the pins in rods were missing (broken) and thus breakage of rods resulted. So, had garage call to see if rods were covered under policy to help pay the $280 that came unexpected to my budget.

This claim has been dragging on for 3+ weeks. Sent maintenance records, photos of the car, diagnostic from repair shop and someone went out there on Friday to look at it. Yesterday I was advised the adjuster now want the engine torn which will be paid by me - $1100! I am waiting for a call back from adjuster to explain why he wants this now. I doubt I will receive a response. I'm telling people I know don't believe the commercials car shield Is very difficult to work with.

Simple....from the first phone call everyone was efficient and made me feel at ease. The process so far is friendly and helpful. Shops are eager to deal with Carshield which impressed me. Towing was easy to set up and I am now setting up rental car coverage. So far Excellent!

I had a satisfactory and positive experience with the Customer Service Representative Ms. ** was very helpful. Even though my issue was a complaint, Ms. **, listened to my issue, understood the issue and responded accordingly.

I was completely misled when I signed up with a CarShield. A woman on the phone was very insistent on me covering my second vehicle which I really was not interested in. She talked me into it and basically told me that everything would be covered on it even though it’s a 2004 except for the air conditioning. I had some repairs that need to be made that are looking at about $1300 involved in power steering pump, gas pedal and window switch and motor. They are not covering anything on that. They said just transmission and motor. My transmission motor is fine.

I have been happy with CarShield. I purchased a contract because I wanted to keep my 2015 Jeep Cherokee for another 5 or so years. Unfortunately, my car was totaled by some maniac who ran through a stop sign. Your people were professional and friendly, helping me cancel my contract and the steps needed for a refund.

I received a letter showing the coverage was quite a bit more reasonable at ($99 per month with customer ID **) than the quote I got just a few days before. Spoke with Deanna and Brandon **. Originally $146.36 per month. Was able to drop to $124.48. Because of the car I have (2011 Cadillac CTS). Only income is social security. The reduction does help, although the advertisement letter showed $99 per month for the platinum plan. (Same as I signed up for.)

My water pump went out on my car. I called CarShield and they gave me instructions on how to proceed. They got me a tow truck to the dealership. They covered the cost for the part and I paid my deductible. My car was ready the next day. Thank you Car Shield.

Your employee Brent is super nice, very informative and explained all questions about when adding more vehicles from billing person to update form of payment to sending emails for all three vehicles. I DO recommend you to family and friends. Thank You.

My mechanic reached out to you from my account # and everything went smoothly, my 1st experience. I really don't want to have anymore problems, but I will continue with the services, thank you. I believe Amco will do the job!

Lady was very professional. Helped and was kind. She knew exactly what I needed and emailed it to me. I needed my policy because I was driving and she looked it up for me and sent it thru email. Thanks, Pam **.

Met Jason today, customer service rep. Very affable, kind and knowledgeable. I had some concerns about my claim which he helped with. Just wanted to say, thanks for having him as part of your team.. He is an awesome human being!

Worked as it was supposed to, service department was familiar with Car Shield and handled all calls. Service was quick, so far worth the cost. Would do it again. Customer service was professional and answered what I had questions about. Thank You Car Shield!!!

Could not get the deal I was hoping for. I been with you guys for over a year, made all my payment on time, just thought I might get a better deal. I had to drop off my cars. I'm not sure how you guys do business, just wanted to keep my cars under warranty. If there is a way you can help me please give me a call.

Such kind and accurate associates when speaking with them today about my account. So impressed with the quickness in getting the resolution I needed. Have had CarShield for several months now and have not accessed my benefits yet. So I was unclear on exactly what was covered under the contract and reason for contacting the company today.

I've enjoyed having CarShield's protection. The customer service has been excellent. I have another vehicle insured with them and will keep them as my vehicle's protection company. I highly recommend Car Shield and I have family and friends who have enjoyed them as well. Great company who are there when you need them.

I inquired about my coverage for a problem with my power windows. Service rep was very helpful! I described my problem. He was quickly able to ascertain that I am covered. To wit, I visited my Toyota dealer and have an appointment for next week.

Very helpful. We used CarShield for a repair and the process was very easy. There wasn't any problems with getting the car repaired at the dealership and the car has been working fine ever since the repair was completed. The customer service was very informative.

Wow, I don't want this to read lesser than other reviews, so here is the whole truth about CarShield. Phenomenal! Never had I been treated so kindly by anyone in the automotive scheme. Car Shield's people are right on, they explained everything to me in my layman ways. They explained logistics of not just Car Shield, but the car repair places and what they would do for me without any crazies. I was and am elated for my car repairs. The transmission control modular unit went out in my car right there in Costco parking lot 45 minutes away from my house. They had me towed, and my USAA insurance paid fully for me to have a LIFT ride to anywhere I needed to go. LOVE LOVE LOVE CAR SHIELD. THANK YOU SO MUCH!!!

See you require a maintenance keep of my vehicle. So you have a feature saying download documents? I tried so many times and it doesn’t work! So if my car was to break I have documentation but you're making this impossible to prove. I am not too happy with that, called your 1800 number, put in hold for troubleshooting at least 20 minutes, nothing resolved! So to me this indication that if something goes wrong with my vehicle after the time you ask told me the grace period before your benefits can’t start? This indication of shady business to me so I will not pay next month on cancel my services and try the other guys? Your competition that their name. Either be honest with customers?

I had to temporarily cancel my account because my van was totaled. I plan to replace it this week and was told that part of my last payment will go towards my new vehicle since payment had just been made. I am thrilled to hear this and have always been satisfied with speaking with Agents at CarShield!!!

Best deal ever, they paid over $2000 towards my bill when the total was OVER $4000. My car is 11 years old and getting CarShield was one of the best decisions I have made in a long, long, long time!!!

The lady was very pleasant and knowledgeable. I will tell my family and friends about her and this company, she explained different options and made it very clear. I was going to look into a company like this but I don't think I will find one this good. The price is very good.

Great experience so far, hopefully, no hiccups when if I ever need to use the coverage. Speaking with the representative, he was clear on what the Car Shield covers and explained everything to me in a way that I could understand. Great job.

I will hopefully get my undercarriage repaired today. CarShield has been very responsive to our requests for repair. If they have roadside service, I would consider keeping this coverage for the duration of the vehicle. Thank you CarShield for your responsiveness to repairing my vehicle.

I chose CarShield as my Warranty coverage because I needed the coverage and I liked Ice T! I couldn’t see Ice T promoting anything that was reliable and helpful.. Back in September of 2021, I signed up with CarShield.. I was supposed to be receiving my contact by email but never received it.. I’m a busy person so I don’t dwell on the same things repeatedly unless it’s not correct.. I paid; $99.99 down and $99.99 a month automatic payment draft.. I’m knowing if anything happens I’m good! So, a few months later I started having problems with my my struts and suspension system.. I had nothing to look over to see if was covered so, I called CarShield! They say no it’s not covered that’s like $2,000 to be repaired.. So now again August 24th,2022. My A/C and Radio screen is out. I only take my car to the Cadillac place where I brought it from.

My calls were met with the “adjuster is too busy to respond to my claim” for over two weeks just to have the claim denied. Even then I had to call to get that update as no attempt was made to call and inform me of what I needed to do on this first time filing and last.

My experience was pleasant. I called to correct the documented mileage of my vehicle. There was a discrepancy in numbers and I wanted it corrected for the record. The representative was very understanding and very pleasant throughout the call. She handled my concern very professionally.

Car Shield is a great company to work with. We have been with them for a few years now and when we needed to make a change in our automobile, the process was easy, the person we worked with was friendly and very informative. She explained the new plan and went through the benefits we would have. It was a very easy process.

They are still reviewing my invoice for the A/C repair on my 2012 Nissan Murano. Due to a time crunch, I was told by a Car Shield representative that I could tell the mechanic to order the part and repair the A/C. American Auto Says that the mechanic refused to work on my car. The American Auto representatives have not been very helpful. I am waiting on a response. This is the first claim that I have had. If I do not get reimbursed, I do not feel that I need to keep my CarShield policy.

Waiting on a decision if they are going to fix it or not going on a week now. The part is covered by the plan. The problem is on their end. Dealer is all ready to do their repair. I have call every day and they said 72 business hour to make a decision.

My air conditioner was broke and CarShield had it repaired by a highly professional mechanic and it is working great now with no problems. CarShield is the best warranty insurance I have ever had and they make sure your problem is solved.

I have not used CarShield, yet. Do have any referrals, that you would recommend for Car Repairs Service in the Washington, D C area? I was impressed with your Customer Service Representative. I have been calling around. So far I have only found One location. Do you have list, that you could send me. I would greatly appreciate, it.

Great experience, questions answered, reason for calling was taken care of. Great customer service, explained everything with detail, kept it quick as well. She should get a promotion or a raise. Didn't hassle me either as much as some do.

CarShield was a very affordable coverage for my 2015 vehicle. Great customer service and excellent customer response. From the immediate quote, guidance through my needs assessment, Nathan was attentive and very helpful. I highly recommend to anyone seeking affordable, complete coverage of their low mileage vehicle.

It was just an ease to get information on what was covered. I was able to get answers about my contract to make the necessary appointment with the dealer. I was able to print out my contract and give copy to the dealer to make sure she understand the coverages

Car Shield is very good to have! If your car breaks down & you have high bills to get your car fixed all you have to do is pay your deductible & it gets it done from the chive of mechanic shop you choose, Make car shield your 1st choice after purchasing a used car, A Must Have!

Very helpful. I had an issue with my credit card. Car Shield was very understanding and didn’t cancel my account while the issue was being resolved. Your agent that helped me get my payments back on track was very kind and considerate.

Very professional and friendly help with total transparency. I would like to recommend CarShield to anyone who is considering. I hope to have car shield on my other cars as well when they are past their warranty. Thank you car shield.

Spoke with an agent, James in August and signed up - have a 20 day wait period so on 9/16/22 my coverage will start. I will also cancel my present coverage with TruAuto at that time. I am looking forward to better coverage with CarShield.

I was on hold several times, the man I spoke to tried to assist me in every way possible. He said he would be able to offer me an lower monthly fee to give me time to come up with my out of pocket expenses.

Great job. I would recommend CarShield to my whole family. My friends also know about the excellence of car shield. Can't wait to put my other vehicle on car shield. Great customer service. Very very satisfied and well worth it. Great job car shield. You're the best.

I called to check coverage. The issue that I inquired about was not covered but that is fine. I like that they looked me up right away. Your customer service people are excellent. I think Car Shield is a good value.

I called to update info on my account. Also had a few questions. So called in there was no hold tone which was good. I spoke a agent and I told her the updates I had to add, she did them quick and she answered every question I had. The service friendly, knowledgeable, and quick. Very good experience, would recommend to others!

This agent who assisted me Justin showed me a level of superb professionalism and perceived and received care and sincere concern such as that words cannot express,, I am going through a tough financial crisis that is temporary and was about to lose my coverage with CarShield after making payments for two years, but Justin was able to steer me the right direction and save my coverage,.

Just checked on status of my vehicle being serviced and Rep was very informative and very professional. The service and company has been extremely rewarding and totally beneficial. I would recommend CarShield to each one of my family members and all of my friends as well as anyone I come upon in my daily travels. One of the best programs to date to provide a dynamic professional service to those whose cars may be out of warranty. Tell everyone you know and then some! You will be glad that you did and very satisfied.

I am very pleased with the assistance and the quickness to having my radiator replaced. The agent was also very helpful explaining what the cost was going to be for me.. Thank you for the help in getting the radiator to the repair shop so fast and having the bill paid rapidly.

Happy with experience. No problem may get back to guys in the future. With a different car.. Not really trusting the car I have now but not your fault. Just being careful with my spending's want to play it safe. I hope you understand.

My son most recently purchased new tires for my car and had them installed. He suggested that I get a front end alignment. When I took my car into a shop to do so I was told I needed a part replacement. I contacted Car Shield and was told the shop had to call them. Car shield is refusing my claim.

I just want to say thank you. Your company has been so helpful in getting my car back on the road, not looking for reasons and excuses to not cover a repair. How refreshing to find a company that does exactly what they say they will do. Honesty and integrity are hard to find, but Car Shield sets the standard for excellence.

Had a problem with a card that I listed for payments. Just had to give a valid card number!! Great help getting it set up!!!! Haven't needed to use the coverage yet, so I don't have much to say about service at this point. Having the coverage gives me a little less worries about future problems that may show up.

Only thing I would suggest is that rental would be approved based on Mechanic's time frame as well. Maybe visiting with them and getting feedback on how soon the vehicle repairs will be completed. I was only authorized 4 days and the Mechanic shop will be taking approx 2 weeks since parts had to be ordered! Very disappointing due to that.

They were very nice, smart, very helpful and made the whole process very smooth. Even though I was canceling my policy they were very nice very helpful. I would definitely refer them to a friend. If you ask a question they will do their best to answer. If they don’t know the answer they will look around in the office for the answer. That’s what I mean by very helpful.

Great company great representatives. Had a great experience when I called today. Representative very concerned a listening ear and resolve my issues very easily. Keep up the good work. I would recommend this company to anyone who’s in need of vehicle extended warranty.

Customer service was really clear on the actions I needed to take and provided the companies that can help with the car problems I was having. Also they were so fast acting wasted no time contacting roadside assistance to have my vehicle towed in a timely fashion, they tower met me face to face and explained what he was going to do before he even asked for my keys. CarShield has multiple connections and resources to get all your car needed handled from a blown engine to a flat tired. I recommend CarShield- American auto Shield.

Work done on another Toyota RAV4 and they charged me for it. I called and told you about it and you guys handled it. Thank you. We didn't improve the work and the next day is when the work was approved by you. I knew I did not have a pan gasket leaking and I knew that my car was not in that bad of shape and I knew that I should not have to paid $100 because I knew there was nothing wrong with my car except the radio

I had a great experience. A person by the name really knows his job. He answered all of my questions. Please keep people like him working for your company. I have shared with family and friends what a great deal CarShield is.

Called to get my credit card info updated. Would be nice if we could log in and do our own updates when needed. Everything went smooth and quick. Larry also answered all my questions about how to get service and how long my contract is good for..

Always there to help with the needs of my car. By having Carshield I do not have to worry about car repairs anymore. Now I can deal better with other matters in my life. I have recommended this coverage to all my friends. Thank You

Ben was very helpful in assisting me with questions I had about an upcoming service appointment and securing a rental car. The info I was able to obtain will be me better navigate my options. He also told me about the rewards program on my app so I will check that out. All great and useful information. Thanks, Ben!

Canceled due to no shops in my immediate area accept CarShield. I should have done a better job at researching in my area prior to purchasing this contract. I'm sure it works well in other areas of the country but it just was not right for our family. I really appreciate the customer service, though.

I'm very unhappy with service, first of all I've talked to several agents on shops, I've been given at least 13 shops. All of them never heard of, or subscribe to your service, I'm tired of this, also it's too much red tape to go thru to try and get service, I've spent several thousands of dollars for repairs on my vehicle, I wish you guys would look out for your clients like you take my money. I'm considering canceling my contract, I'm paying for service $85.00 a month for each vehicle, I paid for both vehicles on this past Friday, was told they would email my receipt, never happened, spoke with agent was told that's not something that your company does. I've had your service for over a year. I'm tired of lies, lousy service, I'm not going to keep paying for service that I'm not getting, then spending my money on repairs. Please advise, fed up customer.

Everything has been going smoothly for the past two years of my enrollment. I would recommend this coverage for everyone. If you wait until something needs fixing, it will be too late. Think about that for just a minute. Okay?

I truly appreciate the attitude and demeanor of each person I spoke with. The knowledge and down to earth response of my questions and concerns were self gratifying. I did not get the impression that I was pressured in any way to any purchase the policy offered by the company. The value and price offered were great compared to other vehicles protection plans I had inquired about prior to contacting CarShield. Thank you for your quality business and personnel.

The representative was very helpful, pleasant and knowledgeable. The representative was very patient with me and showed such politeness beyond what was necessary. I would not hesitate to ask for help to resolve any issues. I had to make a change with my debit card and everything went smoothly and without so much as a hiccup.

Great service on phone. Very polite. Got thru all the signing up of vehicles very quickly. Needed to add two vehicles as we already had 1. Went well, good pricing and great instructions. Signed up for auto pay and we were done.

My repair time was quick and so was the payment. I had my vehicle back in 2 days. Rose with Kelly automotive in Auburn was great. Customer service was quick and very helpful. I would recommend both parties to all of my friends.

Candace was very knowledgeable and helped me set up downloading my contract. Also very pleasant. Will recommend to my friends. I really appreciate the good service and senior discount on contract. This is a good deal and it was so easy to set up.

The initial diagnostic was not correct. They had to go back and do it again and found a worse problem but it all was resolved when I got a call back saying that my claim was approved. Thank you so much for your help.

CarShield has provided me with protection for my vehicle to most of my major parts on my vehicle for a very affordable price. I definitely recommend getting this covered for an aged vehicle without any factory warranty. You never know when you’re going to need it, so I would encourage anyone with an older vehicle to get this protection plan, if you can afford it.

Did a great job in handling issue, would highly recommend to my friends, it's worth the money and value! Quick service and easily handle my issue, customer service is wonderful!. Fair pricing on my account and the age of car it was 11 years old.

Using Car Shield was so easy. I took my car into a Nissan dealer. Gave them my account number and everything was taken care of. It's nice to deal with a company that does what it advertised. One call, no being on hold forever, or being passed on to different people.

Wonderful experience. I had a experience like no other. I was told I would have problems with Car Shield but that was not the case. I did not experience no problem at all. I was not looking for a bad experience and I didn’t get one at all. So far so good with car shield. I needed them and they were there.

I won’t own a lower mileage vehicle without Car Shield. It’s the best value for the money. I was able to have all the lifters and gaskets replaced as well as had new head bolts replaced without any questions asked.

My experience with your service was excellent. Customer service was great, friendly & my questions were answered. Thank you. Even the place where my car was to be repair, the employee said you were all amazing. So once again I had no problem nor regret In having CarShield.

Change credit card to be charged monthly for payment for two cars to be covered. Representative was helpful and advised credit card previously used had expired. Transition made for new card to be charged and coverage continued for monthly payment.

Sold my vehicle and never had an opportunity to use CarShield, My Toyota dealer would not recognize CarShield for any repairs. I needed to repair air conditioner and water pump for windshield wipers. Finally, I would not use CarShield in the future.

For a bill that totaled over $200, Car Shield only paid $30. For a protection plan that costs me $1,295.88 a year ($107.99 a month), it hardly pays to keep this plan. I hate to think how much an air conditioner or transmission would end up costing me if I ever needed them.

The support I received was thorough and timely and my issue was addressed with a single interaction. My representative David **, exceeded every expectation. He was polite, patient, and very clear on helping me pick a plan. I rarely submit feedback but credit when it’s due. Awesome job David, thank you for your time and professionalism.

The customer service associate that I was transferred to (Picard) was very patient and helpful. I wasn't aware of the length of my contract. My questions about remaining payments, and length of the contract were easily resolved. Thanks.

Was very helpful with anything I asked about. Would recommend to my friends and family. Answered all my questions I had about my plan. Very pleasant customer service, highly recommend to friends and family. Thank you. My experience was very pleasant and helpful. Thank you again.

Call was almost immediately answered. Agent was quick and to the point and very professional. She also offered helpful advice in case I need this type of assistance again. This is how customer service should be. Such a satisfactory level of service is hard to find these days! Good job folks!

It has taken 2 weeks for the repair shop to get hold of you. All of my contact with you has been satisfactory. I am waiting for approval and then finding a replacement transmission. I hope the future with you is as good as it has been up to now!!!

Very satisfied with my contract renewal. Would recommend to a friend, relatives and other people, willing to listen to my experiences with Car Shield. That is all I have to say about Car Shield and its service and recommendations at this time.

Brady was very helpful and talked me through how everything works with my policy and rental car. I would recommend Car Shield to all my friends and family. So glad I pick Car Shield as my warranty company. Thank you.

Everything was handled quite well, efficiently, quickly and accurately. It was quite easy for me. I am very pleased and will recommend Car shield to all my friends and colleagues. I expected nothing else from car shield but the best.

So happy to have Carshield and how fast they do the work to fix the vehicle. My son and daughter are thinking and getting car Shield too knowing that they fixed my vehicle and does not coat too much. I recommend car Shield.

I had to pay with a different card because mine was deleted for security purposes and I linked everything to my bank account rather than my debit card itself. I took care of it online and everything is great now.

Customer service representative was proficient. Took his time and handled the call. Found previous info and updated to my knowledge. Customer service seems, understanding and was calming was rushing through with information. It was documented I believe this survey is confirming the call that place earlier. **

Transmission stopped going into reverse when driving. Revs up erratically. High rpm. Gets stuck on low gear took too. Ed Hicks Nissan took 6 days to get a response after I called to inquire and it got escalated the next morning. Got a call from adjuster. He ask me questions about the maintenance history of the vehicle. I felt like criminal being interrogated. On the 7 day they contacted Robert service advisor. It got approved. On the 8th day they ordered the transmission, came in on the 11th day, was ready on 13th day, Aug 31 2022.

When I went online to ask for a quote. They called me right away. I called the number and got customer service and was transferred to a sales rep. I spoke to Keith, and he was courteous. He asked the car history and picked the best coverage for my car. He answered all my questions. Excellent Experience.

CarShield was a pleasure to work with. I only wish that I was able to maintain my contract. Due to unforeseen financial circumstances, sadly I was forced to relinquish my contract with CarShield. I do hope to open another account with them in the future. MR

Yes customer service was very professional, patient, and understanding. They took the time to actually transfer me to the right customer service professional. They showed concerns about every question that was presented, explain what’s available and other budget cuts.

Auto warranty. My experience with CarShield has been awesome. So easy. Agent so helpful. Shopped around and have found that you can't do better than CarShield. So glad I made the call. You should give them a call. The deductible is great. The coverage is great. The amount of covered items and the roadside assistance, the rental, everything about the warranty coverage is what I was looking for. So happy to have peace of mind on car.

The Customer Care representative was polite and answered all my questions and satisfied all my concerns. I would definitely recommend Car Shield to my friends and family. Additionally, he make sure I understood my contract offerings and even pointed out other things that I would otherwise not have considered. As a result of his total customer care, I feel comfortable with taking my car to any dealership for service without hesitation.

Clayton resolved issue. Great service, took the time and understood my issue. Told him if he was closer I would give him a big hug. He needs to get a bonus. Very friendly and courteous. Hope all your agents are like him

I am a new Carshield Member. Very Pleasant first-time experience - The person I spoke to Looked up and gave me names of Carshield Repair Shops in my area. She was very courteous and knowledgeable - Asked if there was anything else she could assist me with before finishing our call.

I only spoke with an operator about getting a loaner vehicle and my questions were answered. I haven't had cause to use my CarShield policy yet but my time spent speaking to the operator was pleasant enough.

I called to ask about covered repairs on my vehicle, and what was and what was not covered regarding the car dealer report as to existing issues. The rep answered all my questions and I was very pleased. Thank you, CarShield!

Brittany was very helpful in giving me information about your vendors. This was my first experience with CarShield. I would definitely recommend your services to my friends. She was very polite & helpful. I'm glad I responded to your advertisement on TV.

Great, CarShield is the best protection we ever had. Great staff is always very nice, easy to work with, and they're reliable, who ever thought of CarShield was thinking, CarShield keep stress off me therefore it take the weight off me.

Recently purchased my very first vehicle and I am pretty new to car problems and what owning your own car really entails, Heard about you guys from many friends and Called in for coverage for my vehicle and you guys were really helpful. Thanks!

I received email about my policy being cancelled. I never cancelled policy. Just made a payment on 8/30/22. Please look into this. I have not nor will not cancel my policy. I am very satisfied with my coverage. Thank you

I was in need of a question to be answered. The representative answered my question about my 20 day waiting period that it has expired. I will move forward with the repair process. I will take it to Fred's South County Auto repair center and start the claim process on Friday.

The agent that helped me worked to assist me with changing my due date to prevent there from being future payment conflicts. Even after I provided a date which was in conflict; the agent was nice enough to call me back to assist me with explaining why my original proposed due date would not work.

I sent in my car for repairs 2014 GMC Terrain, I purchased the warranty in the event we would need to have it repaired out of warranty. And sure enough the first time using the warranty the claim was denied. I was lied to and fed baloney. I needed the engine variable valve timing intake and exhaust replaced. The part was 89.99 each and the total cost for that repair was 124.94. So you lost a potential life time customer who was in the process of purchasing two more additional plans for my children who are of driving age and have their own vehicles. I feel I was lied to and sold a bogus policy. I feel your company is full of liars. They said anything to sell me a warranty even offered me $20.00 off a month for the two policies so I purchased the plan. But when it came time to collect the claim was denied.

The clerk was very knowledgeable about the services provided at CarShield. She walked me through a website called American Auto Shield and showed me the breakdown of my policy with everything I will receive with my platinum policy. I was calling to cancel my policy and talking to Lelia gave my a change of heart. Lelia was amazing and great!!!! Truly an asset to CarShield!!!! Job well done Lelia!!!!

Mariah was very helpful. Best customer service rep I have ever dealt with. Thank you so very much. She was very courteous, very respectful. She knows her job. She was able to answer any questions that I ask her. Keep her on your staff

Had received an email stating that my subscription was about to expire. Since I have an automatic pay, I couldn't understand why I would receive a message like that. I was informed that my account was not about to expire. Everything was current.

The Customer Service Agent was pleasant, patient and while she waited for me to gather my payment information, she asked me about my day, which is something 90% of people working in customer service will not do. It is important to make your customers feel like you appreciate their business.

They were excellent in covering the two repairs to my A/C in my 2009 Subaru, the second one really saved my bacon as I was to sell the car the very next day, and they put in a new compressor. Whew Car Shield to the Rescue.

Representative was very friendly and helpful and explained to me the reason I was call and stated that she corrected the time and will not be contacted again. They confirmed that I had coverage and they would not CONTACT ME AGAIN TO SEE IF I WANTED TO JOIN CARSHIELD WHICH I ALREADY AM.

Thank you offering this coverage without the 5 year commitment other extended warranty companies require. I have an older car and I might sell it 3 years from now. That is one reason I selected CarShield as well as the coverage offered.

The things that I need to be covered are not covered and that's a lot of money to pay and not have things covered on your car. Y'all bragged about how good you are and how much you cover and it's not true.

I have not had the need to apply this service, but upon arriving at any shop, I'll either see the shield in a window or when I ask about whether they accept your coverage, I always get an affirmative answer. This allows me to feel good about paying for a service I have not had need to use yet. It is a comfort. I would gladly promote your service any day.

We are very pleased with the service that we have received from Car Shield. When we called to initiate our claim you were very helpful to us because we did not have to find a repair shop, you recommended a shop that your company used. The owner of the shop was very knowledgeable and helpful to us. The owner of the repair shop gave us an estimated time of when he will complete his process of determining what is wrong with the car. We are very pleased with the service we have received so far.

Zero service. Just a run around, every time I called they said there's nothing in the file. 5 days have passed since I attempted to get my car fixed. My wife is stuck in Texas, car is broke and zero help from Car shield. Service is pitiful. In English it sucks.

Fair. I had a problem with the towing. Didn’t like just 125 dollars on towing because I live about 50 miles from a auto shop. I didn’t like the rental agreement for a car. I didn’t have money to pay upfront.

I have not needed to use CarShield yet, but I know I will be happy when I do. The service is the absolute best. Every question answered, and I even received a veteran's discount. Very satisfied Customer. Thank you very much. My representative was KARLEE. FANTASTIC AT HER JOB. SHE WAS VERY EASY TO TALK TO AND VERY HELPFUL TO ME. Thanks so much for the explanations that cleared up everything for me.

The question that asked she her answer very professionally. I received a letter in the mail. I didn't need to respond to it. And is she answering knowledgeable, and I did need worry about anything... And I was pleased with answer she gave me, So I Put it the trash. I was okay.

The worst experience so far. My car has been down since this Monday. Customer service is not very helpful towards new customers. The places I have called on the list aren’t in network and or they don’t work on Land Rovers. No car no rentals. Only public transportation for work, which is definitely not good. Long hours commuting. The Land Rover dealer says that they don’t work with CarShield. I’ve been a member since two months and I’m really not happy. The surveys are also very annoying.

I forgot to pay my monthly payment because I am trying to get my kids ready for upcoming school year. I called and spoke to a woman, with no problems or hesitation she went on her computer made some changes and it was done. The awesome part is NO LATE FEE!!!! Thank you so much.

Unfortunately I recently found out that I needed a new exhaust system and unfortunately Car Shield does not cover exhaust systems. So I kind of feel like I'm paying for it for nothing. Needless to say I am not too happy with this very moment because I am a widow of a veteran and my budget is very limited so being able to come up with over $1,100 for my exhaust system is not going to be easy. But with the help of God and a lot of praying I'm sure I can do this.

Rear differential coverage and whether my policy was up to date. He also informed me that billing wasn’t under CarShield when it comes on my statement. During the time waiting to bring up my policy Davonte was able to have very pleasant and relatable conversation that made the interaction easy and fun.

All around good service from CarShield and from Mike service advisor with Firestone. Everything was explained adequately.. I reside in a small community.. There are not a lot of car repair shops. My next door neighbor told me about Firestone, she received great service from them. That's why I took my car there. And of course, they accepted my CarShield account.

Customer service called me because I had to use a new form of payment, to pay for my monthly service bill. Making a payment for the Car Shield service. I gave the customer service rep the new payment information. Service was quick and easy. Thank you

The customer service was wonderful! Anytime I had a question or concern, each representative was patient and knowledgeable. My only issue was the (48 hour) inspection report took five days to be reviewed. Nevertheless, I am happy with my overall experience and will defiantly recommend.