CarShield Reviews

The lady I talked with in the billing dept was very nice and very helpful. She took care of my request I had asked about. She took my payment info and changed my due date that I had requested from the beginning of my coverage. Will be willing to use customer service more often.

Good experience. I'm happy with the service and your service team is always very helpful and polite. My transmission has gone out and they are doing everything to help me get it done. So that's so much. Put me in your next commercial for my testimony.

Engine light is on and there is a sound that is loud when I hit the gas pedal. The sound is so loud, that anyone on the outside of the car can also hear it. I noticed that I have to gas up more frequently recently.

Very pleasant from the time they answered the phone until disconnect. I think I will be pleased with this decision. The rates are reasonable and I will tell others that I know about CarShield. As far as now thank you.

The customer service representative was very polite and helpful. She understood my financial problem and remedy the matter immediately. All that she stated was process promptly.. Excellent five stars service. When our family finances improve, I WILL SEEK THE SERVICE OF CARSHIELD.

My car had a suspension problem. I was able to call customer service for assistance and the young lady that assisted was very helpful. She directed me to the right person to address what was needed. Thank you for your assistance in this matter.

The customer service representatives are always kind, polite and I never have any problems when I call with a question or concern. I always receive the utmost respect when I call. I know sometimes if can get a little bit rough with bills and I have to push back my payment date, so whenever I call to do that, I never have a problem from the customer service worker. I really appreciate everything you all do to make sure your customers are happy. Thanks so much.

We called to get a new policy sent to our home because we couldn't retrieve the old one. The customer service rep said she would send it immediately and she did. She also said she would sent one in the mail. New mileage 63550.

Great experience and customer service. The representative was so very helpful. She understood me and assisted me in explaining the benefits and cost relations. She advised me to review the documents to further assist me and if I have questions.

Not much too comment on. Asked for price adjustment and one was given without Any problem. The customer service technician was very knowledgeable and helpful. I could go on and on about my experience but in the end everything that I requested was given without any problem.

One person said the intake values were covered another person said not covered!!! Very unprofessional so CarShield no longer has my business and the false ad's on TV is very wrong! So, I will be giving CarShield very bad reviews wherever I go!!

Great service and though I never had to use it. It had everything I needed if I had to use it.. Customer service was great in giving me information and what its cover. It included all the major repairs need for your engine. The cost is reasonable.

The rep was very thoughtful. It only took a few minutes to complete the process. He did not waste my time as I have a lot to get done. This was very important to me. Thank you for not wasting my time with a lot of surveys!

The service CarShield provided was excellent. Quick response to my claim. The customer representative was provided excellent customer service. Was able to use my own mechanic. My dealership. Very satisfied with carshield service and have already recommended the company.

My whole family and friends are with Carshield's dealership. Told them the problem I been waiting 2 weeks for a answer. Nobody contacted me. Very disappointed. Gotta tell my family and friends that they will take your money every month but take time fix it.. Friday my topic on my podcast will be about how CarShield.. I’m very disappointed dealership have on the form that y’all need cause I already spend almost 13000 in 2 years with this dealership and I thought CarShield will help me save money in the long run but I was wrong.

My experience was excellent and I will definitely refer a friend. The customer service was immaculate. Every commercial I have watched about CarShield it really was true because at first I was hesitant about it but I thought about it and went with it.

Hi. I am good with service but I had to go to two different shops and one charged a deposit and it was the same claim. I was looking for a refund due to paying twice on deposit. This cost us 210 dollars.

Very professional and helpful, took their time to explain the details of the coverage, and answer all my questions. Also gave me much needed information on rentals and towing for my vehicle. Also explained to me that I can take my car even to the dealer.

Been waiting on some kind of word on my pickup, been couple of weeks and my wife has cancer and I'm having get her family to get her back n forth to chemotherapy and Drs. I'm having to do work n grocery and whatever kind supply's on my Harley rain cold n all 45 miles one way to work.

This is a very good company. I would recommend this for anyone. This gives me a peace of mind knowing if my car breakdown I will be covered. The service are super friendly and helpful and the roadside assistance was super fast. I love this company. I would recommend this to anyone.

I had made a payment and 3 days later you took another payment. Leaving me in the red at the bank. Five days later, I have not received my payment back and you could have just reversed the payment that you took. Very disappointed!

My experience was limited in that I signed up for CS in May and sold the car I had the Insurance on a couple of weeks ago and had no claims on my policy. Will use it again when my new car is out of warranty.

Here is the rep I spoke with. She was very helpful, I felt that she took plenty of time to explain everything about the policy. The policy is everything that I think I need. I am hoping that if I ever need a repair, it will be this easy.

So far have had good feedback from the mechanic as to work being done on my truck..but still no loaner..This all that I have as for feed back from the repair shop and the question I asked about tow repayment,, sent copy of tow bill to American AutoShield by mail because unable to send it by computer system..or by smart phone..

I spoke with Makala and she was so professional as well as pleasant, I really enjoyed our conversation that we had. She was not in a rush to get me off of the phone, she made sure that all the information we discussed was accurate and correct.

Cancelled one policy due to selling of vehicle. And updated credit card information. This procedure was not painful at all. Representative was very knowledgeable, and completed all I asked for in a timely manner. Don’t know what else to say, he did a great job.

The Car Shield representative was kind, professional and very helpful. We appreciate the low monthly payments and all that Car Shield covers for future repairs. We highly recommend Car Shield to others. We trust Car Shield and we decided not to pay extra for a warranty on the used auto we are about to purchase. Car Shield is much better than any warranty from the auto dealership. You can trust Car Shield.

My heater blower went out in my car. I had to go a couple of days without heat but as soon as my order for repair was approved they were right on it with my mechanic. I have my car back and it blows better than it ever did. Thanks to Car shield I have heat back in my car.

This was my first experience with CarShield so I was a little nervous. The representatives at customer service and towing were very helpful and able to walk me through the process. It was very easy to get my car fixed, request a tow, and rent a car. I also saved quite a bit of money thanks to CarShield. I did have trouble with the tow however. I was told that my car would be picked up by 8:00 am so I scheduled my appointment with the mechanic for 8:15 as I live down the street from them. The tow truck didn't get here until after 11:30 though. Due to that, the service center canceled my appointment and I had to be rescheduled for the next day. This added more time that I had to rent a car and go without my vehicle. Hopefully someone can reach out to Huss Towing in Toledo, Ohio to let them know that this was an inconvenience so that it won't have to happen to someone else.

The representative that I had was absolutely excellent. She gave me the pros and cons about not having the insurance. She is an asset to your company! She answered every question I asked her. She was very friendly and polite.

The representative was extremely helpful and knowledgeable. He even went so far as to tell me where the answer to one of my questions, I had 4, was located in the fine print at the bottom of one of the pages. Rate a 10+ as compared to two other warranty companies I have been dealing with. They get a rating of about 3-.

I am a senior on a fixed income and 99.00 per month is unaffordable at this time. Steven reduced my monthly payment to 69.00 per month which is more manageable. Inflation has hurt me terribly and it is getting to the point to pay a bill or eat!! I appreciate the reduction of my payment to $69.00 per month which will help me very much!

Tried to cancel the order due to finances becoming tight for the next 2-3 months. Sent me a website to review problems with my car. Offered me a lower payment. I accepted to keep the plan. Lady was very helpful and polite.

I've had two claims with CarShield within the last 3 months. I've have been very pleased both times. Each claim was $2000+ and all I was asked to pay was my $100 ded. Well worth the $ so far. Would certainly recommend to anyone who owns a vehicle.

It was good experience, no complaints. Just make a call and all operators will put everything together, transportation and set up with place, where they will fixed your car. I am senior citizen. Highly recommended this place for people who have cars older than 5 years.

The representative I had was wonderful. He found out why my truck part was delayed and overnighted it once he got to the bottom of it. The part was on backorder and no one told me until I called a week later.

My checking account had a temporary hold on it. I got the hold removed on 10/25/22 the day my payment is automatically withdrawn from my account. I returned your call today and was able to tell you to process payment which you were able to do and I greatly appreciate you working with me to make it possible.

No problems with my car yet but they have been very helpful and answered all my questions every time I needed them to. They are all very kind and courteous. One time I thought I didn’t want their service they answered my questions and gave me a chance to think it over after giving me all the information I needed and I told them I would call them back with my decision and they honored that and I did call them and choose to stay with them because of that courtesy.

Very professional and thorough when working with your rep who was very knowledgeable of the product I wanted to purchase and was seamless to add and pay for my additional car. The car dealers I have spoken with are very impressed with how easy it is to work with Car Shield.

I recently had my credit card stolen and needed to replace it. Your rep called me to upgrade and the problem was solved and corrected immediately. I could not remember my password and was having difficulty notifying CARSHIELD that there was a problem

This was not a repair of anything just changing a billing matter. All the people who I talked to were helpful and efficient. Thanks you! I appreciated the help I just thought that the options on the introductory phone call should have not started with option 5 as there was an extremely long wait so I did not know if there were going to be options with 1, 2, 3, or 4. So I started with a five but everything worked out!

I needed to verify the status of my contract. I also requested a printed copy of my contract. Holly was very easy to speak with and left me feeling good about my contract. I would not have any problem recommending Car Shield to other folks.

My service provider forgot to call in before he did the work. So your people told him they would not cover any of the work. This did not make me happy. He still could him send you the work order to see what he did and then pay something based on that.

I’m grateful and thankful for CarShield. Car maintenance has been a hassle. I wouldn’t know what to do with my car otherwise. The prices can vary drastically. CarShield is a saving grace. They talk you through everything, work with you, and make it easy and convenient for you.

The staff was very informative. She did go over the I needed to do the cancel. Was to send a letter of request and give me the email where I need to send to to get my refund on my contract. I had to call again and get the information on the invoice asking me to pay and she did mention not to worried about it.

I went to my repair shop to get my car fixed and was told that they no longer takes CarShield, after 5yrs boy was I bummed so I called CS to find out what I should do so they sent me more places to go. They are pretty far from my home but I guess if I want my car repaired I'll have to take it closest to my house. I'll be doing what they recommend if I want it done. ✅ Thanks CarShield.

Good polite person answer the phone. Spoke so professional and gave good advice and she got my payment through very fast. Then she ask me if was anything else she could help me with. The she thank me for calling CarShield.

Received a pleasant greeting and representative assisting me quickly. I was pleasantly surprised that I did not have to wait on hold long; however, the Customer Service that I was given by the sales representative would not connect and I retrieved another number from the CarShield website.

My credit card was cancelled due to fraud, and the bank issued a new card. Agent was very helpful in offering a 1/2 price plan for paying semi annually, saving me money on the coverage. She was very knowledgeable, and helpful, and friendly.

Shawn was very helpful in assisting to update my credit card and saved me $5.00 off for the 6 months. There was nothing else done so I don't really have anything else to write than what I have stated above.

I have had nothing but great service from Car Shield for repairs of my vehicle a 2003 Dodge Intrepid. You have saved me quite a few thousands of dollars. Would recommend you to all to get this company for car warranty, today was only to talk with customer service to change my payment card and it too was great.

The only problem I have is that every time I have a claim they tell me that my contract doesnt cover it and there is no way I can purchase a better one. I am willing to pay whatever it costs in order to get the proper coverage.

It was a very good experience. Everything was explained to me in detail and all my questions were answered. The salesperson was very friendly and informative. The whole experience was very good and was handled very professionally. Thank you.

I called to ask about why my last payment had not been made. Being in the hospital, it seems that I had lost track of payments. Brittany took care of my situation and professionally handled a solution. She was very polite and professional in the way she handles my situation.

I thought I needed a jump but it was not the case. It turns out my battery needed to be replaced. I called CarShield and there was a tow service here within 30 minutes to assist. I was fortunate to be home when this happened.

I was happy to have the initial responder be so helpful. He knew what was needed to be done right away and committed to fixing my car right away and found a shop that takes CarShield customers. If y'all cover everything my car needs fixed you will get 5-stars!

Trying them out, have used another brand for years but their customer service so far is top notch. Both sales people were extremely helpful and not pushy, time will tell if and when I have a issue with my auto.

Had payment date, and change of address. I recently moved, and I needed to make a change of address. Also had to change my payment date. Car Shield was very helpful in making this transition. Represented was very helpful, and courteous. It made everything very easy.

Supposed to be buried in this email but so far have not seen it. Don't know how I like Car Shield because I can't figure out how to use it. Hope I like it and can give legit good review. Frustrating to try to get info.

Excellent customer service.! I Would definitely continue with remaining with this company. Cheyenne, (customer service representative), answered all the questions I had. She is very knowledgeable and very helpful. I hope that the excellent customer service this company provides will continue on.

Great Customer Service!!!! Help me with the service needed. I Would recommend anyone to get Carshield. The representatives gave me the best options for my car and also what was affordable for me. Also Have great perks included in your package. Thank You!!!!

CarShield is very misleading, I have never heard of you cannot have a rental car if your car isn't being work on more than 4hrs, and only a 4-day rental. I haven't had a car in a week time because the car is in the shop waiting on the axle to come in, and when I called carshield, they told me I wasn't entitled to one because of the hour the shop said they would be working on the car. Also, carshield is not paying the whole price to have my axle fix, I have to pay the balance. Now they tell me they don't pay for airbag light being on, but it is an electric problem. I would never again recommend car shield to anyone else. Thank you.

I fell behind with my Oct payment due to my bank acct being compromised and money stolen out of it. The people I spoke to went up and beyond to help me with my situation I and appreciate that so much so thank you...

I was unable to find a repair shop for my electric care that would take your insurance for repair. Your agent called area shops and saved me time. She even left me a detailed message. She even said you are too busy to do that, let me handle that for you. Your customer service has been outstanding.

I had to wait more than 2 weeks because don’t approve the part on time. The adjuster didn’t do a good job. My car was in the mechanic too long because you don’t approve the service quickly. Right now I don’t have the representative name but is suppose that you have it.

My representative was the best ever.. Can't wait to buy another. Having to write so many words is a little wack...but she was worth it. I can't remember her name but I will find the paper I wrote it on tomorrow. Great work...even greater DETERMINATION.

My experience with CarShield is always excellent. Thank you very much for helping me with my account. I'm very appreciative of CarShield and would recommend them to my family and friends to take care of their automobile needs. As a senior, I truly need CarShield

Customer service was great. I had to change my debit card number because I got new one and payment didn't go through. They sent me an email and I called right away to change card info. My experience was great. Very nice lady.

They help resolve my issues when I called to report the issues with my vehicle. They are working to provide the correct results needed. I do need a response in providing me with a rental so that I can continue to get to work and not depend on others as described in my contract.

Very Good Customer Service, David ** did an excellent job and the Tech on the vehicle Inspection kept me updated via text messaging on vehicle status and the warranty service fee was exactly what was stated when my service plan was sold to me via Car Shield.

No fuss no muss. Car Shield covered $1800 of a $2200 repair bill. Our end was just under $400. Worth every penny. P.S. I was in the car biz many years ago. Surprised at how well this company handled the transaction, start to finish.

We like CarShield. They replaced the air conditioning for us. We had no problem with them. We recommend them all the time to our friends and family. They are honest people and very trustworthy. We are happy to recommend them.

My car start smoking. I was stuck in the middle of the street. I called CarShield. She found a shop that was willing to accept my vehicle right away and a tow truck came in matter of minutes towed my car to shop. I was so relieved that I chose CarShield. Thanks CarShield

I was very happy with my experience as the full coverage was much less than I expected. It gives me security knowing my Jeep is protected and I can go anywhere for service. I was able to talk with an agent quickly.

When I initially called to join CarShield (I Called!), I didn't know before but I know now that the customer service representative did not give me all of the different plan details I needed to make a good informed decision as to which plan to select. It was more like he chose for me. In fact the representative I spoke with was kind of pushy and intimidating. He was short with me and aggressive in my opinion but I still acquired the service because I knew I needed to get the protection.

Great and friendly customer service. Ryan is an asset to the customer service team. She is very friendly and has a great personality. Ryan is also truly knowledgeable about your product and offers several solutions to help me solve my situation.

CarShield Extended Warranty for 2015 Chrysler Town and Country. They were very good at answering my questions and helping me get the right product. It did take about 3 different calls to get to the price I could afford to pay. Very happy with the coverage. Glad I had it, it saved my money on a new transmission. After 4 months in the shop and many phone calls, instead of replacing one part at a time they finally told the shop to just put in a new transmission and they did. Ran 6 weeks then had a part fail again. They fixed it & it ran perfectly after that. Not CarShield's fault. Was the Shop I think.

Spoke with rep. and explained my 2005 Mercedes was involved in a car accident and we put a hold on my account. And I stated as soon as it’s repaired and back on the road I will then reinstate it as it is valuable.

I have a Ford 2007 Mustang Gt convertible. It overheated on me three times and each time I would have it towed to the dealership. The first time I was told they replaced the reservoir. The second time it happened they said they checked it thoroughly and could not get it to overheat. The third time we videoed it with a phone and sent both the video and the car via tow truck. They had the car for about a month and had to rework the car’s harness which is obsolete. They also changed a very expensive fan and misc. other parts. The total cost for CarShield was $400.00 for the first repair and $800.00 for the final repair. The service advisor that worked with my car knew I had Car Shield and said she was going to look into it for her truck. The service advisors all work in the same area and I heard several of them say they were going to check Car Shield out. Anyway, I was sure glad that I have Car Shield in my corner!

Bobg

Insurance coverage. Extended coverage for my vehicle. The lady was very pleasant and I really appreciated her kindness very much. Sometimes when need favor from God and He provided the help they I needed today. The lady was so helpful and provided everything that I needed. I needed a kind voice today and she provided it.

After criticism of information about CarShield not paying their customer bills I had no problems dealing with a senior advisor from carshield. My paperwork went through without a hitch. Dealing with a senior advisor would like for newer employees to be trained as well by those advisors.

The customer service agent was very friendly and helpful in supplying me with the correct information. She also informed me about my date and time for more info go to the website and I will definitely discover much more information. So please feel free in joining a winning team, call or sign up today for a peace of mind.

I was suppose to receive an email of a copy of my contract, **, but so far, I've not been able to retrieve it from this email from Car Shield. I'm still waiting for a copy of my contract via email and a copy is being mailed to me, it is going to take a couple of weeks to get to me and I'm not comfortable with it taking that long.

Your people were the best at getting me the help with getting towing at a time when I needed it the most. I was able to get my Town and country van into a shop and get my transmission fixed before something else went bad. I have to say thank you all.

Outstanding service, It is a pleasure to do business that really knows and practices CUSTOMER SERVICE. A organization that teaches its people how to properly deal with customers who have Alzheimer's and other related illnesses is rare and unusual. It is truly a pleasure to do business with such a business.

CarShield is the best. You don’t have to be worrying yourself how will your car get fixed. They take care of it for you. All you have to do is take your vehicle to the Mechanic shop and they take everything from there.

I WISH YOU COVERED MORE. I HAVE NOTHING MORE TO SAY. THANK YOU. I JUST WANT TO BE REFUNDED. I would like to cancel my contract/account. Please refund me my $139.99. I’m no longer interested in having CarShield. I can be reached at **. My contract # is **.

Get a rear differential fixed. There is also some recall items that need to be checked on. I'm hoping that all goes well, I got CarShield for this reason to help me out when you're living on a fixed Income.

I applied for CarShield protection on my 2001 Buick. The customer service representative was very professional and I really appreciated her assistance. I received a good monthly premium for being a Retiree and Senior Citizen. I would recommend others.

My conservation with your rep regarding a credit card change went very smoothly and he was very professional. I would recommend Car Shield to any of my friends. I don't know what else to say except everything went very smoothly.

Drive CV axle repaired on 10/17/2022. Was told it was not covered by repair shop. We were ready to cancel contract because nothing had been covered since we had the policy. We felt is was not something we needed to continue to pay if no value came from having contract. Dale explained it was covered and sometimes dealers do not want to deal with additional companies to pay cost, we were not being told the truth about coverage. He asked we submit the invoice from 10/17/2022. We appreciate the assistance.

We had a great experience with Car Shield. This was the first time we used it. We live in a rural area. The representative was challenged a bit finding a local towing service. She went the extra mile and found one for us.

Well to be honest while under coverage I had no need for repairs or service from Car Shield. I sold the car and dropped the coverage. I asked for a quote to cover the 2015 Mini Cooper and was not prepared to pay $40+ dollars per month more to go from one turbo car to another.

I am disputing the fact that I bought the contract from CarShield but it's American Car Shield that I have to deal with and they are refusing to cover all the cost for this repair and that I must pay $1,200.00 plus tax. To make matters worse, Toyota will not guarantee the parts that AAC wants to send them to put in my car, and for good reason! So if the AC fails 6 months from now and I'm facing more charges, what happens then? Fix this because my husband's life depends on it.

Called to make payment and update payment information. Representative was very helpful. Did not have to be on hold very. I appreciate not being kept on hold as I have a busy schedule and so long wait times are not feasible. Thank you for your service being offered.

Very happy with the coverage, and customers service, I will highly recommend Car Shield to all my family members and friends, thank you. I heard about your company when listening to a talk show Mark Levine, he praises your company.

When my vehicle needed repairs it was covered 100%. I did not have to pay out of pocket. Great coverage to have. I would recommend Carshield to my friends and relatives. This was the best I could have chosen for my vehicle at the time of need. I currently have a new vehicle and I'm no longer in need of this coverage. Thank you Carshield.

I needed to change our address and banking information. The representative made it really easy. The representative was very helpful in getting everything taken care of. I appreciated the time and effort that the representative took to get everything handled.

I had to replace a mirror on my car for $634+ and was hopeful that it would be covered, but it was not! The lady who answered my call was kind, but not very helpful or empathetic in her reply and I asked her several times!

I love CarShield. They're the best... I was really unsure about getting coverage but I did and let me tell you it was worth it. My transmission went out and CarShield came to the rescue... They replaced it and I only paid a small deductible of 200. Once again thank you.

Excellent. Great customer service. Polite. Professional. To the vehicle in question. Very good and accurate. I would most definitely tell a friend and family members. In fact I recommend CarShield to all of my peoples. This is by far the very best customer service I've ever had.

Plain and simple, a big rip off. Never explained specifics yet quick enough to take payment. BBB will be notified. Everything I asked about coverage was not covered and I was never notified on my phone number but my wife was notified instead of me being notified. Not very professional on y’all’s part.

Asked if a part was covered. I was asking about the thermostat. The service representative looked up my policy to verify that it was not covered. The representative was very professional and polite. This was the first time I had to call and it was a pleasant experience.

The customer service rep who helped me was very helpful, nice person who took excellent care of me. She looked my account up that I already have with you guys and helped apply the proper discounts for my account. I greatly appreciated her attention to detail with my account.

Cara was wonderful to deal with on the phone! She was patient and professional. (And a breath of fresh air in our usually stuffy world!) She took the time to send me an email that outlined my contract and suggested that I print it out for my upcoming road trip.

Very helpful. Took care of all my needs quickly. Answered all my questions in a timely manner. I would differently suggest CarShield to my family and friends. Price is very competitive with other extended warranty company. Very knowledgeable and positive energy during phone call.

By the way, the payment problem has now been remedied, per the service contact at the dealership. At least all is well now, but certainly the problem was not addressed in a timely fashion. Again, is there any way to prevent this sort of payment delay problem in the future?

I recently took my Lexus into the dealer for service and the service rep told me that there was a problem with my CV axle and it would cost about $800 to fix. I informed him of my coverage and he called and filed the claim. I was amazed at how quickly everything was taken care of! I was in and out in a few hours!

The Representative I talked to was VERY HELPFUL AND took a lot of her time to help me. You are should keep Customer Service Representatives like her forever. Sshe was SO HELPFUL AND PROFESSIONAL and was definitely determined to help me and she did.

Got denied as I was told it was a pre-existing condition, was not too happy after dealer told me it had been approved then felt like I got the carpet ripped out from under me. I had no idea that the computer had stored codes which cause the denial.

Nice and polite and understanding and easy to answer my questions. She was very, very helpful with the questions that I had given her. I appreciate everything that she did. She looked up my contract to see if I was covered for what my questions was

Trying to get an adjuster to look at my car to see what can be done on fixing my vehicle. And waiting to see if I get a rent car. An adjuster a ter has looked at my car. Claims seem to lost communication with the shop where my caR is.

I have a Ford 2015 Explorer. I was unable to find a Ford dealership near me that works with Carshield. I therefore canceled my subscription. Spoke with Dani who was quite knowledgeable and friendly. I chose to remain canceled while awaiting my period of coverage to expire. Thanks for your help and kind consideration.

I would highly recommend CarShield. The customer service is top-notch! Every contact with them has been a pleasant experience. I was very skeptical at first. They are everything the commercials say and more! The dealership extended warranty was a joke and they wanted payment all upfront. I love the month-to-month coverage that CarShield offers.

Very courteous service representatives. I had coverage on two vehicles but sold both of them. The coverage is excellent, and they are very helpful any time you call. I would recommend this coverage to anyone with a car that is out of warranty.

We had a question about our initial payment & subsequent monthly payments. Both April & Sarah were very gracious in helping us figure out where the problem was. They know their jobs well but also know how to give help in a polite, understanding way. Both were professional but also truly friendly & concerned that everything turned out correct.

I called to see if I was still covered since mileage was at 167K. Agent advised yes. Agent was thorough and very professional and polite. I would recommend CarSheild to my friends and family. The price I pay is good for the coverage.

I had to cancel for financial reasons. Have had good service so far, but no claims so unable to assess your claim handling. Your customer service people seem to be true professionals and were friendly and easy to deal with. They were always very helpful and accommodating. Thank you all!

I called and questioned a flyer, it was answered with politeness and firmness. This I appreciated. I will recommend you to my friends. I hope I will not be needed you too soon. Everyone I talked was polite and caring.

Call to inquire why I was getting a lowered payment email when I got a great discount to pay in full. It was system generated letter because payment was not fully posted to zero out the account. The young lady offered to send me a paid in full letter of which I obliged. Great company and they paid my car repair because my manufacturer warranty had just ran out! Thanks.

CarShield's representative was knowledgeable, friendly and courteous. She also advised me to notify MEPCO of my change of address, and she provided me with MEPCO's phone number. If I had one bit of advice for your representative, it would be to let the customer finish speaking without interruption.

I have a 2004 Volvo XC70 and I was having an electronic problem and when I tried to find a Mechanic closer than 180 miles, one way. Since my car wasn't going to make it, I had to resort to paying for the entire repair myself.

Required to obtain a new Debit Card with updated Account Number. Needed to provide Debit Card Acct Number to CarShield to allow for Auto Deduction. Car Shield Representative was very helpful, was knowledgeable and proficient. Would recommend Car Shield to all family members and others, should the occasion arise.

Answer all my question. No problem, answer phone very fast, no waiting, no high pressure, just the fact. If company stays true, and does not cut corner, it might be as good as American Express in answering the phone, etc.

I have not needed to do any claims yet on my vehicles. I must say I love the pricing and dealt with this company many times and have nothing but good things to say about Car shield. Thank you for great service and prices!!

My purchasing experience was very good. The representative effectively answered all my questions. Keep up the good work. If and when I use this policy if the service at that time is as good as my purchasing experience I will be very happy.

The representative was friendly and knowledgeable about the plan and carefully explained the coverage and the monthly charge. They explained that the policy went into effect immediately. Also advised me that the policy and ID cards would be sent to me by mail very soon.

I believe CarShield to be a company who plays the shell game. On television and on the phone they make it sound like everything is covered and you don't have to worry about any expensive repair bills. On television there were no disclaimers when I purchased. I carried it for a year and finally dropped them for valid reasons. They send the contract after you set up payment and most of the contract is a play on words. Here are my experiences and I wonder if I can be part of the class action suit. It's not enough money to file a separate lawsuit but they must be stopped.

I was just wondering the steps I needed to take should I need to take our vehicle in for service. The customer service staff was very informative and helpful. She took time to explain and answered my questions. She explained that any Chevrolet business would accept or has done business with Car Shield.

My car repair experience using CarShield car repair insurance with a five star review outstanding service, Totally hassle free with great customer service. They let the car repair service (Virginia Auto Service) to handle the claim Through CarShield. Out of $3000 car repair bill I only paid 800 that includes the deductible! Thank you Car Shield. I’ll recommend you to anybody who wants repair insurance on the vehicle. I am not disappointed in any way, shape or form. Well worth the $139 a month I pay to Car Shield for Car Repair Insurance!

Car Shield is very awesome. We appreciate you fixing our car at the much needed time in our lives.. Your tops in our books! We needed our motor mounts changed and you all stepped up to the plate and hit a home run!!

Did not need the coverage for the new truck I'm upgrading to. Decided to trade in my current truck for a new one. Thank you for all the service you gave me over the phone and processing my refund in such a timely manner.

I am thankful they contacted me that my payment didn't go thru my credit card... They called so I could give a new card since my previous card had been compromised..Without them calling me my services could have been cancelled. I am grateful that they did contact me.

I was in an accident and needed to cancel one of my vehicles off the plan, the rep on the phone was very nice and understanding regarding my concerns and why I was canceling. She offered her condolences for our loss in the family and offered your services on a future vehicle.

I received SUPERB customer service from all of the representatives. I was being short because I just responded to the survey just 1 minute directly before this popped up. I am indeed VERY GLAD to have CarShield as part of my vehicle's care. THANK YOU!

Very professional and polite. They are truly on top of their craft along with knowledge about certain parts of a vehicle. The customer service rep I had was very professional and took the time out to listen. She needs a raise. Thanks again.

Vehicle broke down on the side of the road. Towed to shop in which it sat for three weeks from 09/12/2022 to 10/06/2022. Now CarShield finally picked it up and took it to a reliable shop to be worked on.

Contacted Carshield to obtain information about the coverage of my policy for my vehicle. Representative advised me that towing and repairs would be covered by my policy. I was relieved and thankful I have Carshield.. Turned out that my auto repair is covered by my car warranty by the dealership and I will be covered. I was dealt two Aces.

Have not had to use the service yet, but so far when I have called with questions, they have been excellent! I have had to call to make payments and they have always been very helpful, and they got me in and off the phone very quickly.

Excellent service. Educated me about the true cost of the warranty that the bank offered. Later when I was having trouble printing my contract from the e-mail pdf link. Offered to send copy of the contract from the customer service office.

Your account representative was very helpful. Very polite and tried to make sure that everything I had questions about were answered. I am so glad that I switched from Endurance Car Care. I had an electrical issue with my driver's window and I paid over $3,000 for my contract. It was the only thing I ever claimed in the five years I had it. I got charged $800. They said it wasn't under my coverage which I had all electrical on my contract.

We sold our car and canceled the one contract. The process was fast and easy. We had needed a tow the week before and the process was easy. Tow driver even arrived early, was friendly and helpful. Didn't even receive a bill. :)

Exchanging vehicles off and on, took one off then added one back on. It was a very easy time to do. The representation was awesome and really was glad to have called. I had coverage I didn’t realize I had

I am in the middle of a claim now, stay tuned. So far, it has been "Columbo, "one more thing, Sir". I will see how things go from here. I am now waiting on the parts procurement department and yet another review after two or three conversations with my repair shop.

I feel confident with the protection I have with Car Shield and the service I would receive in case my car breaks down. Should I need Car Shield for towing I am grateful there would be no problems. I would recommend Car Shield to everyone with no hesitation.

Representative was very fast in handling my request. She had all the data of my account to know who she was talking to. She even made my payment today instead of waiting for October the Ninth. Have a very good and wonderful day.

Elcardo ** was very helpful. He explained why I was a candidate for the Platinum level of the contract. I hope that when the comes for a claim I will have no or little problems. I do my ordinary service. I know now I must keep records.

CarShield was very helpful to me. They assisted me from beginning to end. Very courteous and knowledgeable of their job. I hope every experience would be the same. I’m glad I made the switch over to take care of my car.

I never had an issue with CarShield at all. I'd DEFINITELY recommend them to anyone whose warranty has expired. They take care of everything. It was worth every monthly payment, and I'm glad I chose them. And it was just was easy to cancel the policy when I traded my vehicle, and I'm even getting a prorated refund. Yey!

Really haven't been able to use the services yet but I'm planning on it soon and hopefully all will be ok. I almost didn't want to pay but my spirit told me I will need it and the price is very reasonable.

She was very nice and understanding and very personable. She gave me the insurance that I would be able to maintain the protection at an affordable rate. She kept me up to date as to what was going on with the system if there were any slight delays.

Renewal of credit for visa debit card was required. This was done very courteously and thank you for your help. My assistant took the time to find out who I was and what I needed to assist me. I am 79 yrs old and this was especially appreciated. She read back my information to be sure it was correct. I appreciated her help. Thank you very much.

Cam sensor replacement after 3 hour wait but CarShield did their part fine. CarShield was there very professionally and quickly with support when we needed them to. The support was very good and was exactly expected and what we wanted out of Carshield.

So understanding, and helpful for change, outstanding service. Thankful for Car Shield, the lady was so quick to get things changed around for us at our time of need, highly recommend from us. So glad we chose this company.

Good. Needed to add car. Enjoyed the haggle but not everyone does. Some people may become angry if they realize they could have done better. Can they call back and ask for a better price. I'll be glad when I get through my weighting days as it will take me some time to put the miles on.

I don't have any problems with Car Shield customer care. I am always treated with respect whenever I speak to one of the customer service people. I feel like a respected customer and am treated like I am someone special.

Having Carshield was right on time. Did not think I would have needed it. But I did. So thank you Carshield. I did not have to talk to you directly. But when needed the service it was great. Meaning that it was taken care of.

My issue was that I couldn’t make a payment because of credit card fraud. I had to go and get that straightened out before I could make a payment. Leslie was very professional and took care of my issue. Very good experience in my opinion. Thank you!

I wanted to check my account. The service person assisted me very well. I would recommend car to everyone. I see the commercial on tv and wanted to join the service. CarShied seems as if it is a good company to get service from.

Everything was easy. I couldn't be happier. I got what I needed. The conversation was friendly and made me feel welcomed. Everyones should have the skills to help customers the way I was helped today. Thanks! Your customer Jon Q....

Battery will not stay charged or electrical related issues, the battery has been deep charged twice. Blower for air conditioning and heater. There is leaves that has collected and the dashboard needs to be removed to clear them out. The blower isn’t blowing with force to properly keep the vehicle cool or warm enough.

It all worked out but with reviews and approvals it delayed getting my repair started and completed causing issues for me and no vehicle to drive and not qualifying for a rental. My wife is a nurse and subject to being called in 24/7. And I had doctors appointments I had to cancel.

Fast easy 6 month renewal. It is reassuring to know if I should ever experience an issue with my vehicle Car Shield will be there. The customer service was a pleasure to deal with. I have, and would again recommend Car Shield to friend and family.

Read the notes in my file. Your rep told me that I owed $117 more than the $100 deductible because my repair shop charged for more hours than allowed. I had to pay $220 plus the $100 deductible. Your customer service rep would only say that she was sorry. She did not try to solve the issue.

I just wanted to thank everyone at Carshield for helping me to at least get three of my payments back because of the mix-up in what I was thinking I was paying into. You all are very much appreciated for helping me. Thank you.