CarShield Reviews

Everyone is very nice and helpful when I call. Thank you for being the way you are. It’s very hard in this day we live in to find a place/business that still believes in the power of relationship, customer or personal. So thank you for being just that. Whoever reads this message I wish you the best in the days to come. Live every day to the best you can.

I had a problem with my pickup truck, I took it to an authorized CarShield automotive shop; the shop diagnosed my problem, it was my water pump; within 24 hours CarShield called my mechanic on the claim and said that they would take care of $1,200 I would have to pay for wear and tear items, and the deductible. GREAT JOB!

The agent was not pushy but was clear and concise with his information. He probed to get me deals and I signed up without researching any other companies. Car Shield was the 1st company I called based on the name and I liked what I heard.

I was considering canceling, But the agent went over my policy and gave me some insight on why I should keep my policy. I advised I would reconsider and keep my policy and possibly upgrade in the near future. She was also kind enough to explain when my payments are due.

Even though it took 4 days to get everything going and we had a little bit of miscommunication in the beginning of the claim once everything was cleared the process was fast and I am very happy. The mechanic that was in network was very nice and knowledgeable as well.

Great customer service from everyone I spoke with from sales to cancellation. I called to check my options before purchasing my car. And decided the dealership package was a better fit. I will consider this company again in the future, because of their customer service.

Cara was very helpful in getting my policy cancelled in a very professional manner after my vehicle was declared a total loss after a collision with an 18-wheeler and no longer needed the coverage for my 2012 Hyundai Accent.

I was helped in a timely manner. The operator was very helpful and friendly. He knew just what to do to take care of my situation. I would definitely recommend CarShield to my friends. Thank you very much for your service.

I have identity theft issues. So I have to replace my card a lot therefore making my payment issues a nightmare. It was resolved and the rep was very friendly. I love that he was able to let me know I am ok and even offered me a deal for the future.

I was not able to find my contract and required a new link. I was emailed a new link within a couple of minutes and downloaded my contract. I asked a couple of questions about coverage and got answers quickly. Good job!

Had to call to find out local service locations that accept CarShield and there are none near me as advertised by your sales/marketing dept. Very few locations accept CarShield. Not everything is covered on drive train coverage.... Even though electrical parts and other non mechanical parts are utilized in the "drive train."

When I took my SUV to the dealership for repair, I was advised your system didn't pay the dealer's repair costs. I've grown not to trust anyone other than the people trained on the make and model of my vehicle! I wasn't expecting to deal with some possible "shade tree" mechanic to ensure my vehicle was correctly repaired. This was told to me AFTER I had the car at the dealership. Not pleased with that surprise!

I wanted to clarify why on the CarShield App it showed the 2019 vehicle as a Honda Accord vs a Honda Accord Crosstour. The Car Shield Agent explained what was important was the VIN number. She asked and verified the VIN which was correct.

She was extremely helpful in changing my account. I had traded in a Jeep for another one and made the change easy and fun. She is hands down the best representative of any company that I have ever dealt with, I was extremely lucky to talk with her. She made my day.

This happened because the radiator was cracked and leaking. This also was the reason it started to buck and shut off. They also informed me that the oil cooler o ring leaks badly but not covered under my auto shield. That was disappointing.

I could not discover the information about service for my vehicle. Leaha was very on target with information and services available to me through local resources in my area. It was excellent information. I would recommend that it be included in the packet of information available online,.

Very friendly customer service. Handled the issue I asked about very professionally. My first time calling since I acquired the my policy. Would recommend to family and friends. They make everything easy without confusion. Warm, friendly, courteous, and knowledgeable of their commitments to their policyholders without hassle.

No description is necessary. It was only a question if my account was active and in good standing. Shirelle said yes, my next payment will be on 12/19/22. Thank you very much for your assistance in this matter. Sincerely, KarenLee

Satisfactory service but cost is higher than other services of this type. If they had other incentives I wasn’t aware of them. The company is not endorsed by the Better Business Bureau and I think that would be a plus.

I needed a jumpstart. I received prompt service by a nice guy, who performed the service and was helpful. Customer service was prompt in getting someone in my coverage price to come. Thank you so much for the help I needed.

Both of the Gentlemen who I spoke with were Very Helpful!! I was able to change my withdrawal date without a problem at all!! Was a pleasure to do business with. Very professional. Thank you again for all your help.

I never had to use the services of the company. When I called to ask question about my contract, I was always happy with my answers. I closed my account because I bought a new car, and all the factory warranties were in place.

Car Shield is a good thing down. When your car break down you don't have to have to pay your high view maintenance on your car. Yes I have to pay your short portion of it to get your car fixed and running back on the road again

The car repairs that needed to be made were denied as not being part of the contract that I had so if I can’t get it fixed that way I need to get rid of the car and get something else so I canceled my policy.

I have no issues at this point in time. Glad to be a member. Your advertisements are well promoted as shown to be good prospect of a honored company to be with. Want to see more of how the good work is done!!! Ok.

I called to cancel one of my accounts because I thought I did not need it since my other vehicle has some dealership coverage. But the agent very calmly, respectfully and persuasively changed my plan. Agent was able to convince me to keep the account.

I think my time with CarShield was helpful and afforded me peace of mind. My having and using CarShield as a backup was the way to go. I do plan to avail myself of CarShield services again in the future.

The rep was very kind about the information was needed along with being professional. A joy to speak with. The rep compliment me on the work that I do for a living and encouraged me to call again if I had additional questions or concerns.

The person I talked with and activated the contract was professional at service, answering questions I asked and was very kind and polite. A great person to sign a contract with. When I asked the question reference to keeping the contract that I am signing for today, does it continue for the year to come. I was told yes. I signed up for three years. Then I asked if I could get a 'CarShield' card after the contract and he said yes. I have not received the card. I would like to know what service locations in the 30030 area that I can use the card when I get it the card.

You guys were great, UNFORTUNATELY, the mechanics were not. O'Reilly told us the ignition coil, we went to Pep Boys, they said it was Spark plugs, we went to my husband's mechanic, Mr. **. He said it was the injection Fuel. Run my car to 1/4 fuel, add the fuel injector additive, run the car. Fill it up and run the car. It worked and I did not need the car serviced further than that.

I called Carshield on the 14th of this month because l read a text stating that it hadn't been paid. My credit Union contacted me stating someone had comprised my account. I contacted Carshield with the new card number on the 14th but she didn't put the new card number in correctly because l received another text stating my bill needed to be paid. This time a really nice woman answered the call by the name of Brittney to assist me and saw where l called. She corrected everything then sent me a text stating the bill was paid. Thanks again Brittney for your assistance.

Very helpful. Customer service guided me through the process very well. I've heard great things about this company and am looking forward to working with them. I maintain my Avalon regularly, but just in case now I have Carshield. I would recommend it to everyone.

So far, my experience has been very satisfactory. This is our 1st claim so we're not familiar with how things will go. I'll let you know when the auto is repaired and working. Your service people seem very friendly and easy to talk to.

Easy to make the correction on the information that I did not have when I purchased the plan. They had already gotten the VIN even before I called back. I'll know more when I get to use the insurance policy.

CarShield is the absolute best in customer service, care and all-around understanding. I've never experienced belligerent reps and I always feel like they care about me and not the money. This can't be said about other car warranty companies. If you want a dependable car warranty company that treats you like a client and not a dollar, then CarShield is the choice.

As I said before you guys are the truth. The representative was helpful and polite. What was said and done was a relief to me. Because I had the comfort to know that Car Shield had my back. Yes, I would tell everyone about how car shield save me money and peace of mind.

Excellent customer service concerning my questlion. Would recommend Car Shield very highly to anyone needing extended warranty services. Saved me hundreds of dollars within one month of purchase. Best possible extended warranty coverage offered from any extended warranty company. Excellent company. I needed an alternator with only 7000 miles on my car and car shield covered it.

Very helpful and satisfied, Todd the service rep, went through and explained every protection in your programs. I would like to thank your service department for their patents for helping an old man who needed your service protection. Thank you.

The experience I had towing my car to the dealer was a good one. The car was towed in, and the dealer call me the next day told me the problem, said they notice I had CarShield, from previous repair. Call and got the ok to repair my car.. And in a few days my car was repaired and I paid what was my deductible saved me over $500. Thank you CarShield...

Rental. I have a problem that a shop could have your vehicle for 2 weeks. But don't tell Car Shield that. Just that the work will take 4 hrs. I feel if a person vehicle is at the waiting for parts to come that may take weeks. I should still be able to get a rental.

When I printed out a copy of my contract it did not show any of my discounts. Therefore it does not show what I actually paid for Car Shield! I got a great deal on Car Shield but It doesn’t show on my contract.

Change payment credit card due to upcoming expiration. Which expires during this month. I am very satisfied with your service and will continue to use Car Shield in the future for any repair work required to keep my automobile running.

My experience was great. When I called to speak to the customer rep she explained everything to me and was very knowledgeable to what my needs were. She told me what my warranty covered and she was very concerned about me as a customer.

You have been very helpful giving me the lowest price possible for my contract, Thank you. I'm finished, I'm finished and I am still finished. If you want more praise you will need to go somewhere else, because I'm finished.

Great, good staff too. The mechanic shop called Car Shield to ok the job that they will perform and one the staff says your that we give the ok. For me that was great news, I will recommend Car Shield to all my friends and families.

Good customer service, clear and understandable contract, fair conditions. Have not filed a claim yet so I am unable to review that aspect of the deal, because car insured was sold. Will most likely use them again on a different car in the future.

My alternator and brake light indicator were staying on. Then my car was making a strange noise. I called the towing service provided through CarShield and they sent a tow right out. I had my car towed to my dealership. Called my dealership and provided my CarShield policy number and my dealership took care of the rest. It was so effortless and received my car back three days later fully restored.

Good job. I had only one service call that was quite a while ago. I don’t remember the items. I think it was a back door lock that was locking and coming down but it’s all taken care of. But thank you.

I recently received my Car Shield book and I saw that the mileage was inputted incorrectly so I called 2 weeks ago and talked to an agent to update my phone number as well as my mileage. She told me that the info was updated. I have a problem with my car now and I took it to the dealership and they tried to file a claim which got denied because the mileage was still incorrect as well as my phone number. So, I called the company to once again give the correct mileage and phone number they told me they had completed the update that was on 11/18 and so I called today to make sure those changes were updated and correct, and the number was still not updated nor was the mileage. the agent I spoke with told me that they needed a copy of bill of sale for the mileage to be corrected and at no time did any other agent tell me that or I could have had it corrected 2 weeks ago.

No email with order number or contract number. Representative keeps sending to both emails and I do not have any information as of yet. The contract is being mailed and I am to receive this documentation within 10 days or so. I have downloaded the app; however, can't load any vehicle information due to no contract or order information as of yet. Any help would be wonderful as I finally received this email for survey.

You had a problem processing my payment, so you called me and asked if you could run it again but I changed my cards for you and we got it all straightened out. Thanks so much. Also the person that helped me was very nice and very polite. He went out of his way to try to make sure that I was taken care of. Again, thank you very much.

Heather was very professional. Very helpful with information on how to handle my first time using Car Shield. I'll be calling again to found out further information. I am cancelling my AAA subscription and I hope for the best with CS.

Fast, easy and without issues. Representative was polite, friendly, knowledgeable, professional and helpful. I have only used Carshield for Jumpstarting my vehicle a few times and it was easy and fast. Peace of mind knowing Carshield is there if you need them.

The person seem nice, helpful and considerate about helping me. I can't wait to try CarShield out, I always see the commercials, but never got the experience. I need body work done to my equinox and I can't wait for the results. If everything goes well I will recommend Carshield to family and friends. Every other company cost so much and a lot of them are rip offs, but from what I heard Carshield get the job done! We'll see.

If I would have been given the $40/mo. cheaper price to begin with, we might have still been with you. I was pressured to get the insurance that day, even though I told the gentleman I was just trying to gather info. and get prices.

My experience was pleasant, productive and efficient! Car Shield replaced another plan that I first reviewed and purchased. I kept that plan for less than a month before I realized they were not professional and offered nothing really of value!

The representative was very helpful and knowledgeable. Great job helping me with my questions and he helped me with all my questions. He was really nice and pleasant to talk to. I would recommend CarShield to anyone wanting coverage for their vehicles.

Nothing but good information and help with any question I have. I have not received any information or paperwork. Have called with questions several times and the response was always quick, friendly and professional. Waiting for paperwork and then my 20 days ip.

Received information that payment had not been made but was told that your system was down for sometime, but she reprocessed and both payments went through for both vehicles. I am on a plan that is automatically withdrawn every month.

I think Carshield was a good idea for people's vehicles when in need of repair. Everyone know repairs can be costly and carshield can save you money. Thanks carshield. I would recommend car shield to family and friends. Thanks carshield, Gary

I haven't had the opportunity to use your services. The last time I signed up with Carshield it was not very pleasant. First of all I had one of my vehicles repaired and the auto repair shop would not accept your services. So, I'm trying to find out what car repair place accepts your services.

I had to either change my due date to the first of the month or cancel my policy. I only get paid on the first. I’m a disabled vet and making payments on the 20th or just no longer possible. She was very helpful on changing my due date to the first, can’t say anything bad about her. She was a great pleasure dealing with.

Everyone I spoke to was polite, knowledgeable and very helpful. I will certainly tell all my friends and family about your friendly service. I enjoyed being on your website and checking out all your vehicles. What I liked best is your fast service and your helpful instructions. All was very easy to complete in a timely fashion. Thanks for being a company we all can count on.

Had a concern with contract pricing, called in and spoke to Whitney - very good listener and then Devon to assist with my concern - he was very quick and explained the changes. Although the e mail did not show my new contract amount I expect to see it on the next billing cycle - if not I may have to call and will not be happy to have to call a 2nd time for issue I consider cleared today!

Great customer service. Very knowledgeable and eager to meet my expectations. Covered all the parts needed for my car. Hope everything goes well when that time comes if and whenever I have to use the service. Thanks for this opportunity.

I appreciate quick response to phone and towed to get my car serviced waiting to hear the cost of the parts to be repaired as soon as possible. Thank you again for the service you provide. I plan to keep the service

Was very impressed with the information given to us to proceed with car repair. We felt that the agent was very helpful. She answered our questions in layman terms so we could understand the process. Thank you also for informing us on how to get a rental car if needed.

My car has been in and out of different places but still not working correctly. Hopefully it's good where it's at. I thank Gino's Towing for towing it once and Buddy's for towing it once. Neither Tire Kingdom or Redline Tuning wanted anything to do with the car.

Person was efficient and I did not have to stay on the phone long to accomplish what I needed done. I do not like to linger on the phone. I have not had to use Car Shield YET but it nice to know the coverage is there!

In Hawaii, I called Car Shield to confirm authorization for my Toyota/4Runner. SERVCO Toyota was in communication with me and contacted Car Shield. Authorization was given to SERVCO Toyota. Julie from Car Shield called on 11/15/2022@1:42pm and said “claim was authorized.”

The person who helped me was very professional and good customer service. He answered all my questions and made sure that all my concerns were addressed. I really appreciate that. Thank you. This is the second call I have made and they were both very helpful.

Car Shield did an excellent job with the sure vehicle was towed to the shop. Anything I didn’t like about. The only thing I didn’t like about it is a shop charge. Charged me above and beyond. My deductible was $100. They charge $220 and they said it was tax and other fees.

Canceled policy due to getting rid of 2014 Chrysler Town & Country and do not need to have this policy anymore. Will and have recommended your company to many friends and family to check out your product. Thank you for your protection on my vehicles.

Can't wait to use it. I've spent lots of money on my Range Rover and from what my friends tell me they break down all the time. But I'm sure Carshield will be there for me. I plan on keeping my truck forever so this service will help me continue its life for the foreseeable future.

I still haven't received my rental yet but other than that everything is cool I guess. They said I could do either or but I can understand where they are coming from by me not being the correct frame of study but I'm not myself so, yeah.

I am the original owner of this vehicle and I have kept meticulous records starting from the very first oil change on my 2007 Tundra VIN #: **. She told me how to attach the documents of complete service on this vehicle. I am looking forward to being a long term customer.

This information was helpful and was the reason I revised my coverage at this time. It has helped me in preparing to make a decision about my next car... Hoping to purchase a hybrid. In order to do that, my current car needs to be covered for high cost repairs until I can manage that purchase.

I never got anywhere using Car shield. Only I used it for was for a tow truck when my car was down. It went to one shop but never got fixed then my car came back home on a tow truck. Then the next day or the day after my car went to another shop but it wasn't nothing that car shield could do.

I am considering cancelation of coverage. I have spoken with Liela and waiting for a resolution. This will allow me to determine if cancel or not. It was a pleasure speaking with Liela. She explained in a detailed manner on resolving my issue.

I was told that it was not necessary to register the account. I was looking for the emergency service numbers and roadside assistance numbers. I was given them and all is okay. I couldn't locate them in the contract I downloaded.

I had a good representative working with me, she was very friendly and very knowledgeable in her work. I feel that she cared about my problem. She worked with me until I my problem was solved. I'll be telling all of my relatives and friends about Car Shield.

Your agency will not cover my cooling system problem and car rental. Therefore I have to pay $2200.00 out of pocket expenses and pay you $149.00 per month to fix the problem and would entail the mechanic shop to keep the car for a few days and you don’t want to pay for car rental except for a few hours to fix one problem that y’all will cover. But I need the other items repaired also in order to protect the engine so that means I have to pay out of pocket. So I feel you all should cover the rental experience for this to take place.

In my previous section I described my positive experience. My service people were Charle, Justine, Monica, and Angela. They were polite, helpful, prompt and gave me hope in humanity! I’m not kidding. They were more helpful than my dealer and had some creative suggestions.

Car Shield and their team has been excellent. They have kept me informed. They have answered all my questions, kept detailed records between the repair shop and myself. Always courteous, polite and prompt. I would recommend this company to everyone. Awesome job car Shield. Aloha from Hawaii.

Engine vibration, check engine light came on and a burnt smell comes from engine. Pulled over, called Carshield, waited for roadside assistance, which arrived about 45 minutes later. The car was placed on a flatbed truck and I was given a ride to the repair shop.

She was a delight to work with thank you again. Would definitely call back again and if I get Caitlin again that will be awesome thank you. Thank you again for looking into a price reduction and I really appreciate it. Happy holidays.

My 2014 Honda Civic needed the A/C Compressor replaced. I took it to the Honda Service department called Car Shield and in less then 24 hours the repair was approved. All l had to pay was 100.00. I would definitely recommend car shield to my family and friends. Sooner or later if you own a car you are going to run into a costly repair.

My check engine light when on and it turned out to be an Evap Sensor. It Would have cost almost $400. I paid $100! I was thrilled. It was an easy process! My mechanic called Car Shield and then fixed my car!!!

Always good. Just keep up the good work that you guys are doing. I love it. All is good. By the way you guys are doing it the way it should be done. I have nothing else to say right now but keep everything good going for everybody that love Car shield.

My overall experience has been great. Great people, customer service is awesome and the help with your repairs is awesome. Would highly recommend to anyone in need of assistance with their car truck or whatever. Once again thank you for everything you do for your customers always going above and beyond.

I was very happy with Service Experts but I had a preexisting condition that was not covered in original agreement so I was unable to utilize your insurance at this time. Thank you so much for the help I receive from your helpful staff

I spoke to a very nice person today and he explained everything that is taking place to see that my vehicle will be fixed as soon as they get parts or priced and totaled. I hope he is for real because I found this vehicle for my husband and he loved it. Thank You & God Bless.

I didn’t have to use my Car Shield at least not yet. I called the company just to find out how to use it, me, the agent was very kind and explained what I needed to do. I would recommend Car Shield and in fact, I have.

Good service. Good prices. Almost all the main components of the truck and car were mentioned in this silver coverage. Thanks to Cris ** who really was very patient with my information I gave on my type of car and truck vin and mileage.

My experience was very pleasant. Your rep was very understanding and helpful in completing the information. Thank you in advance for handling my situation as promptly as you can. Enjoy the rest of your day!

My order experience was efficient and quick. Very pleased with the online representative, friendly and helpful. As an elder person on a fixed income, I now know that should I have a car repair situation, I can afford the repair.

Car Shield called about our payment not going through yesterday. They had a problem with the automatic payment yesterday. She was able to fix it today. The auto payment went through today. The lady was very helpful with getting this problem settled.

Replaced 2018 Cadillac with 2021 Jeep Grand Cherokee. Was very satisfied with the services rendered and in a very timely manner. Would recommend Car Shield to anyone. I'm able to keep the Diamond W Elite coverage for the transfer from the Caddy to the Jeep.

Hello, I just signed up for policy/Insurance with you and so far I am receiving immediate responses every time I call and very respectful and knowledgeable customer service. I am very happy with my decision to join you and would recommend you to my friends! Thank you very much! Have a great day!

CarShield did not pay for the entire issue. The water pump went out along with the heater core hoses which are all related to the problem. The entire bill should have been paid for. Wasn’t satisfied with this experience which was my first claim. The covered items are very slim. Not sure if it’s worth having a contract for $125 per month.

Apparently CarShield is believing the crap by a company that wants to take advantage of people. What they said caused problems with my truck due to tire size is false. This type of damage would have taken more than 6 months of driving with the tires like this. These tire have only been like this for less than 30 days. Truck has sat in front of my apt more than being driven. Please explain this.

Have had coverage for many years. Unfortunately I lost my job and had to cancel my coverage. New job with better pay so I can resume my coverage. I’m back with Car Shield. The lady I spoke with was super nice and very knowledgeable regarding the different types of coverage. I’m GOLD!

I have had nothing but great service from CarShield. I recommend you people all the time. My entire air conditioning system was replaced last summer, had a loaner for a month, and it cost me $100. Everyone I know who buys a used car or has a car approaching 100,000, I tell about your great service.

Everyone that I felt with professional and helpful. I was treated that my problem was priority and can be worked out. I was told even though I was a month behind, and still treated as a key player. They made me feel part of a family.

I was skeptical at first because there were other positive and negative reviews but my experience was amazing. My dealership processed the claim. I received quick calls from customer service. I submitted my service records and they gave payment to my dealership. I am extremely satisfied with my experience and have recommended 4 family members.

I have to service on my way ** car. I got a little bit now. I have another one and I’m coming back to the program to put in the service on it open. I will get the same service in the same low price that I had like $79 a month. It is worth it.

I called. Asked the rep about the actuator. I was told it was covered under my plan and get together dealership to find out that it wasn’t and had to come out of pocket with $200 because of the misrepresentation that was told to me. No I’m not happy with Carshield.

Straight to the point and resolved about a promotion letter for family and friends only that I will be telling my whole family about getting CarShield for new or used cars. My daughter told me about car shield after her car was damaged and totaled out.

I'm giving you CarShield a 5 star because for Emily who I talked to earlier and the other young lady. I love all of the team. Everyone is so polite and nice to the customer. Me from the very 1st day. You all show love which is good. I would give you a 20 star if I could thank you all for being the best. God bless you all of you my family.

I bought coverage for my 2008 Dodge and no longer have it. I had it a long time but got a new car because it was in a accident. Don't know what else to say but thank you for your service. Great. Fine. Will use you again if I need you.

Did not receive any service. Just info. Thank you so much for that. It was very helpful for the future. Also the customer service representative was very informative and courteous. Our car was taken care of right away. Thank you very much! Sincerely Theresa **

We had an issue with the Windshield Wiper ignition switch and blanker assembly. The Wipers wouldn't go off even when the vehicle was off. We had to replace in its entirety. CarShield covered the cost, minus the $100 deductible. AWESOME!!!

I am new to CarShield and my experience has been very good so far. I was a little skeptical however, the customer service has been excellent and calmed my anxiety. I would highly recommend Car Shield to family and friends.

I had to change my credit card number, had to cancel old card and got a new card. I had to change my credit card, my old card had to be cancelled due to fraud. It took a few days to get a new one. Then I called.

The customer service reps with whom I spoke were both pleasant and knowledgeable. They not only got me back on track, but the conversations were not drawn out nor confusing. I have no reservations with regard to whether I would recommend CarShield to a friend or relative.

Being a new customer, I have had only good customer service from the staff. Overall happy with the response I received from the staff. I would definitely recommend this company to anyone needing coverage. Thank you Carshield for the excellent customer service.

Car Shield Agents have good customer service, every time I called there it's been helpful, I had a few problems with my car, each Dept. that I had to speak to, gave me the right info. to use with the auto shop, the auto shop that I took my car to didn't do anything to my car, so I called a Agent at Car Shield, they helped me get my car from them, to take my car to another dealership, I appreciate Car Shield and their Agents, I would truly recommend Car Shield to anyone, you won't be sorry that you joined their Insurance co., I'm so glad that I did,

Hi. Yes I was in hospital for the month of September and October with open heart surgery and quadruple bypass and a pacemaker. So I was out of work. Carshield was nice enough to give me a second chance until I get back on my feet - even gave me a better deal. Thank you ANGELO **.

I think this Car Shield program is awesome to have and I am very satisfied with the help with the agencies I spoken with. They very, very nice patient and understanding. They very patient. Keep up the good work! ❤️

Great, friendly, competent and easy to understand CSRs. Had all my questions answered in my first call, I could not get back to the person that was helping me due to call drop on cell system. The second person I got after the call was dropped was really good as was the first one.

Sutherlin Nissan in Canton GA. GA. I was charged over $1500 for a new air compressor. Your company paid over $900 and I paid over $600. Why did I have to pay so much? I don't understand why I had to pay more than my $250 deductible.

Daniel answered my question very clearly regarding the process of bringing my car in for service and how the system worked. She was very helpful. The phone was answered very quickly. I feel much better now since this is my first time having to contact Car Shield. I feel good about this process now. Thank You.

My recent is not my complaint, even though it was not any better. In the month of September, I My self and my wife broke down and waited for more than 5hrs, we talked to 3 different agent suppose to be helping and never received help. One of the towing companies lied and said they tried to contact me, but my cell phone never left my hand. Is that good service.

It was a a great transaction. The agent was very knowledgeable and explained everything that would be covered and what payments and date of the coverage would happen. What would be covered and for how long for completion of payments and how much is deductible. What would be with the coverage And five year coverage. Thank you for making it an enjoyable experience and I am now a very happy customer.

There is not much to say as I was just changing credit cards for monthly payments. The woman who I was talking to told me I could save some money if I paid $200 while on the call, which I did. I appreciated the offer as money is pretty tight these days. She was polite and helpful.

A hole in my exhaust pipe. I was checking on my coverage through CarShield. The agent looked my coverage up and we narrowed it down to an exhaust valve. He mentioned that I should take my vehicle to a ASE certified mechanic to run a diagnostic on the vehicle to get a result.

This completes my comments on the service I requested and received.

My car wouldn't start. I called CarShield...Within the hour Car Shield had my car towed to the repair shop and repair work was initiated. Car Shield representatives were courteous and efficient. I really appreciate what Car Shield does to help get my car back on the road.

The customer service representative was awesome. Ms. ** really relieved the pressure by providing me with other alternatives to pay. With so much going on it felt good to speak with a human being that understood and addressed the problem immediately. I would definitely refer to service to others.

I will never ever deal with a company like this again. I also told at least 10 or more of my family members to cancel their contract with them because they are not right. I spoke with a representative on 11-7-22 at 10am and she was soo rude. She should have stayed home. The fact is that she doesn't want to help at all.

The staff and personal are always friendly and knowledgeable. I never have no problem with them. They are always thorough and polite and knowledgeable. I always have a great experience when talking with the staff and the personnel at CarShield. I would recommend them to friends and family. Thank you very much. Have a great day.

Had to have the power steering pump replaced. You paid little over $300. I ended up paying almost $900. You show on tv of bills being paid in full so how come I have to pay so much? I’m paying about 80% and you're only paying about 20% of the bill. What am I’m paying for?

CarShield provided top notch service with helping me get a new transmission replaced on my 2009 750li BMW from a certified BMW dealership. The process was seamless without any hesitation on their part when they were made aware of the issue with my vehicle.

I had an issue with payment and the young lady help me get everything completed so my payment was not late. She was polite, helpful and very supportive. When I asked her a question she answered it, and it didn't matter how many you asked.

They are always helpful and informative when I have called. I truly am grateful that I got coverage with Car Shield when I bought this car. It has helped when needed. I live on a fixed income and it has paid for itself already for the next year and a half.

Each time I contacted Car Shield I had a positive customer interaction. Each person was professional and courteous regarding my concerns. They were well versed in the car shield product. All my questions no matter how small were addressed.

When I needed it to be towed Car Shield was right there to help me. I am now waiting to get approval to get my transmission fixed. I hope car shield contacts Aamco tomorrow. My car is currently 300 miles away from where I live.

CarShield responded promptly when getting back with the people that was fixing my call so they would know that I was covered. And I would like to say that customer service is always polite when I call, and I would also like to say when I lock my keys in my car that was fast and prompt. Once again thank you CarShield!

Took my money for 3 months and did not cover any repairs! The sales rep did not tell me about having to drive the vehicle 500 miles before service is rendered... False advertisement! Since I did not get service, please return my money that was drafted from my bank.

Having to pay $3000 on top of the $100 deductible for repairs that are "covered" defeats the purpose of having the policy. Don't know if it was you or me that got mixed up, but I'm considering cancelling. I believe the price of the repairs may have been inflated but there's not a lot I can do about that at this point. Either way having to take out loans and borrow money from family made for an unpleasant experience.

Autopay of my account was not done at end of October. I called and customer rep took care of it. This also happened at the end of September. I called customer service and was told it was a computer glitch or a new system had been installed. Info was taken and it was to be fixed, but it happened again. I hope everything is fixed this time.

The rep really helped and worked my issues out for me and she was very professional and knowledgeable about her job. She was very kind and friendly and respectful, I wish I could speak with her each time I call, I'm very impressed with her knowledge, give her a good pay increase lol. Seriously, she deserves it!!!!

She gave me the best customer service and problem solving assistance! She deserves a raise and a promotion! She has great customer care qualities and I know this because I am a supervisor in customer service. I wish her the best on her career because she definitely would be a great asset to your company!

I bought a used truck, the newest model I had ever owned, Chevy Avalanche, was going to a the beach and the engine light came on and I had dropped a cylinder when the flex fuel system failed... Took it to my mechanic and they contacted CarShield, whom agreed my policy covered the problem.... I was so pleased, a month later my truck did it again on the other side of the engine,,,CarShield covered the repair again.....TY CarShield.

Kim was very knowledgeable, professional, patient and friendly. A person's tone in their voice and their patience is always #1; it determines if I want to continue the conversation. I am just disappointed that I did not qualify for certain coverage and not credited for improvements/replacements.

Car towed to our repair shop and I called Carshield claims. The agent asked me to tell the repair shop to send the repair details. The same day Carshield agent called me that my claim is resolved. The next day the repair Shop The Ace Repair Shop called me and said my car is fixed.

Received a quick and courteous response. The vehicle was in for an oil change and the leaks were observed. I received quick approval. It took a week of locating and installing the necessary parts. White Bear Lincoln was where I purchased the vehicle. This was a smooth, hassle-free experience. Thank you for being there in my time of need.

The agent was very courtesy, professional, and explained what was in my package. She tried to find a different package that would fit my needs. There was one package that I was interested in so I signed up for it.

I had an experience with Car Shield that I never want to go thru again, I had a set date for my payment to be taken out and they ignored it and made me have 9 months of fees from my bank of $64.00 which equals up to $576 dollars that I have not gotten back from Car Shield when they admitted to the error being their fault.

Good have not futher question it was good, did did not have quetion just glad I signed up and will be happy I joined and thanks again will not need any more help as of right now will call if I have any other

I needed to add an additional vehicle, my daughters. I felt that the coverage that I had would be awesome for her. So far, I am very happy with the coverage. I am sure that we will add another one of our vehicles soon.

I inquired about a claim on my vehicle and was told I had a email sent to me which I did not receive. About needing records I requested to speak with my adjuster to get more information. The person said they/you do not give the adjuster's name or phone number to the customer. They only communicate with the service/garage where getting it repaired. I need to speak with the adjuster who is handling my claim! My payments are paid regular every month through auto pay. I should be able to speak with the adjuster handling my claim to see what is going on!

I was very pleased with the friendly and knowledgeable agent that helped me. Thanks for being a great company and have a great staff working for you. So far, everything that I’ve experienced with CarShield has been positive and satisfying!...

I called Car Shield about my repair claim and everything was handle with my dealership with ease. I didn't have to do anything other than check to see if my car repair was covered within my car warranty. I am happy so far with my Car Shield purchase.

My experience with Carshield was exceptional. Each representative that I talked to seemed very personable and wanted to make sure that I understood what my Platinum contract entailed. It was well worth the call! The wait time to talk to someone was at a minimum amount of time. Simply amazing! This was my very first time calling Carshield and I can truthfully say that it was indeed a great experience. I definitely will encourage others to become a Carshield member. You certainly can save money and be assured that you will be taken care of in a caring matter.

Customer Service did a very good job in meeting my needs, I could recommend this company to friends and family. Job well done to the complete team. Car Shield is number 2 in my book. My only issue is that I have 2 Mercedes Benz, one is covered by CarShield, the other is not. My local Mercedes Benz Dealership (Charles Barker of Virginia Beach Va) doesn't support Car Shield claims. I need a certified Mercedes Benz Dealer to service my vehicle, the other Dealer is miles away. Please HELP. Thank you.

The Customer Service Rep I spoke with today made be feel valued as a customer! She was positive and patient with me as I wanted to change my payment date! An excellent representative of what customer service should be everywhere!

CarShield's services were quick, efficient and easy to use. I am very happy with the courtesy and professionalism I was shown. This insurance is well worth the cost and peace of mind. I would recommend you to my family.

The lady I talked with in the billing dept was very nice and very helpful. She took care of my request I had asked about. She took my payment info and changed my due date that I had requested from the beginning of my coverage. Will be willing to use customer service more often.

Good experience. I'm happy with the service and your service team is always very helpful and polite. My transmission has gone out and they are doing everything to help me get it done. So that's so much. Put me in your next commercial for my testimony.

Engine light is on and there is a sound that is loud when I hit the gas pedal. The sound is so loud, that anyone on the outside of the car can also hear it. I noticed that I have to gas up more frequently recently.

Very pleasant from the time they answered the phone until disconnect. I think I will be pleased with this decision. The rates are reasonable and I will tell others that I know about CarShield. As far as now thank you.

The customer service representative was very polite and helpful. She understood my financial problem and remedy the matter immediately. All that she stated was process promptly.. Excellent five stars service. When our family finances improve, I WILL SEEK THE SERVICE OF CARSHIELD.

My car had a suspension problem. I was able to call customer service for assistance and the young lady that assisted was very helpful. She directed me to the right person to address what was needed. Thank you for your assistance in this matter.

The customer service representatives are always kind, polite and I never have any problems when I call with a question or concern. I always receive the utmost respect when I call. I know sometimes if can get a little bit rough with bills and I have to push back my payment date, so whenever I call to do that, I never have a problem from the customer service worker. I really appreciate everything you all do to make sure your customers are happy. Thanks so much.

We called to get a new policy sent to our home because we couldn't retrieve the old one. The customer service rep said she would send it immediately and she did. She also said she would sent one in the mail. New mileage 63550.

Great experience and customer service. The representative was so very helpful. She understood me and assisted me in explaining the benefits and cost relations. She advised me to review the documents to further assist me and if I have questions.

Not much too comment on. Asked for price adjustment and one was given without Any problem. The customer service technician was very knowledgeable and helpful. I could go on and on about my experience but in the end everything that I requested was given without any problem.

One person said the intake values were covered another person said not covered!!! Very unprofessional so CarShield no longer has my business and the false ad's on TV is very wrong! So, I will be giving CarShield very bad reviews wherever I go!!

Great service and though I never had to use it. It had everything I needed if I had to use it.. Customer service was great in giving me information and what its cover. It included all the major repairs need for your engine. The cost is reasonable.

The rep was very thoughtful. It only took a few minutes to complete the process. He did not waste my time as I have a lot to get done. This was very important to me. Thank you for not wasting my time with a lot of surveys!

The service CarShield provided was excellent. Quick response to my claim. The customer representative was provided excellent customer service. Was able to use my own mechanic. My dealership. Very satisfied with carshield service and have already recommended the company.

My whole family and friends are with Carshield's dealership. Told them the problem I been waiting 2 weeks for a answer. Nobody contacted me. Very disappointed. Gotta tell my family and friends that they will take your money every month but take time fix it.. Friday my topic on my podcast will be about how CarShield.. I’m very disappointed dealership have on the form that y’all need cause I already spend almost 13000 in 2 years with this dealership and I thought CarShield will help me save money in the long run but I was wrong.

My experience was excellent and I will definitely refer a friend. The customer service was immaculate. Every commercial I have watched about CarShield it really was true because at first I was hesitant about it but I thought about it and went with it.

Hi. I am good with service but I had to go to two different shops and one charged a deposit and it was the same claim. I was looking for a refund due to paying twice on deposit. This cost us 210 dollars.