CarShield Reviews

I talked with Veronica from CarShield. She spoke English very well so I was able to understand her. She helped me through my first claim and contacted the service center to find out if they accepted Car Shield. I feel like she went above and beyond.

My experience as being a CarSheild customer is being nice, kind,and friendly to all the representatives of the CarSheild Team. My monthly protection premium plan is good deal.I can count on CarSheild. I will make my monthly payments on time.

Can't afford it. Hopefully I'll be back when my money gets better. I recommended my brother to get your service and he did. He is very happy as I was before I had to cancel my service with CarShield. I will be back.

These people have strict rules to cancel. Even when you follow them to the "T" they claim they did not get it. Won't accept email as it is too easy to track. I mailed a letter 2 months ago. Never had a claim. Had 3/4 of warranty left and they are trying to screw me!!!! Guess they need the money for some more lying ads on tv!!!!

Great. The person was very professional, easy to understand. I was very satisfied with the speed caring attitude of the person I dealt with. My son was very thankful I could get it done while he was the road and I was able complete it for him.

My first claim and was not covered. Not very enthusiastic about my experience. I don’t really have anything else to say other than I was very disappointed and dissatisfied. One person said I did not read the booklet very well, so I guess it’s on me. I have nothing else to say about this experience that I care to write about.

Car Shield covered most of the cost for my parts and labor. Plus my deductible was as promised in my contract well within my cost of 100.00. I did paid for taxes and the card charges of use to paid for my portion. But overall my Equinox was fixed and completely working now. Very happy with my purchase

Dustin ** was great he answered all our questions and kept in contact until satisfied. I would definitely recommend anyone That has a vehicle to also have Car Shield. It is definitely a money saver. I think I’m gonna be totally satisfied. I will definitely tell family.

Everything was perfect including roadside. But I really want the gold coverage but I can’t get it. Is my only complaint but everything else was exceptional. I would make CarShield my new insurance if I could lol. But you never know.

Whenever or wherever my diesel truck has been not working or stuck, all I had to do was call CarShield. This happened several times during the winter as my battery died. 15 minutes later a CarShield vehicle jumped my battery.

My husband William ** is a new member & he received a packet with I.D. cards. I called to ask for one and was told it will be sent. He explained the cards were part of a new policy which started in January. He said I should receive mine soon! THANK YOU!

I took my 2014 Lexus ES350 to the Lexus dealership for service and the car was fixed without any fuss or questioning. When I told the dealership that I had CarShield, the representative said he would contact CarShield and take care of the rest. I received an email that showed everything was covered.

Customer service was very nice and helpful. I got my question answered and got coverage papers sent to my email like I requested. The customer service agent stayed on the phone with me to make sure I could view/open the email.

Service is good and prompt and you can always reach a live customer service representative. And the vendors are grade a and they do good work and they finish when they say they will be finish. And the parts are quality parts.

I purchased a warranty from CarShield for my 2015 Volkswagen Jetta in November 2022. Carshield's plans are administered by American Auto Shield. According to the plan, they use a national labor guide and Identifix to determine labor and parts cost. To keep the plan in place, regular maintenance needs to be performed, which is no problem because I do that anyway. Well, the rear wheel speed sensor needs to be replaced. I had the dealership call CarShield to authorize the repair only to find out that according to their "labor guide and parts guide," after I pay my $100 deductible, they would only pay approximately 12% of the total cost. What am I paying a monthly premium for? If I didn't pay the monthly premiums, I'd have the money to pay for the repair outright. Don't waste your money!

My call and communication to The Car Shield Rep and adjuster was handled in a very professional and timely manner. The willingness of the adjuster to speak directly to my service manager to get all the accurate parts/labor info is greatly appreciated.

I had some questions and the customer rep. was wonderful and very helpful...Big THANK YOU to her for everything she did for me...From answering questions to explaining procedure to just overall kindness. She should be rewarded as she went above and beyond the call to help me...

Everything was great. Would recommend. Have not had a problem. Friends see commercials on TV. Have not had to use insurance yet. Hope if I do there won't be a problem. Have had it over a year now I take care of car,

It is frustrating for a customer when a dealership will not deal directly with CarShield. Two deanships that I have worked with in the past will not work directly with CarShield because they were not getting paid from CarShield in a timely manner. I had to pay the dealer directly and then submit the claim to CarShield. CarShield needs to deal directly with all dealerships to make it easier on the customer.

Problem with Payment. We purchased CarShield at the end of the month with the understanding that we wanted billing on the first of the month. We were told that we could change the date after first billing. We called to make that change, but found out later they only changed the payment date on one car.

I recently purchased CarShield, so I have used it yet. We'll be taking a long trip soon and it will be good to have it in case I have car trouble. The customer service employees have been very helpful and pleasant.

I was only calling to inquire about what was covered on my contract. Wanted to know if the brakes and the tires were included but she informed me that that was regular maintenance on my car. Customer service agent with courteous and she went over everything that was covered which did not include the brakes and the tires. She asked if there was anything else I could help her with.

My Nissan Murano all of a sudden had a dead transmission. The car wouldn't drive. It ended up at a dealer who decided to replace the transmission for 6000 bucks. CarShield paid the bill and I have my car back. They also related me 650 car rental costs. It was easy peasy. I am thankful.

I am extremely happy with CarShield and American CarShield for taking care of my oil pump and two fuel pumps, which failed as I sat at the DMV and on the phone and then my car just absolutely stopped. I was absolutely unbelievably stunned, and when they called for tow company. They came within 45 minutes and took care of my car. Took a ride over to Chrysler dealer and replaced everything. I couldn’t believe it. It was great and I gave me a rental car too as well which help me my work, and doing other errands too as well. I am extremely pleased with CarShield and would recommend it to anybody and I plan to be a long time user of CarShield. Thank you so much.

I've had Car Shield for almost a year. My car is almost 20 years old and I thought that I might need extra coverage. My engine blew and I don't have the money for a new one. Having CarShield means I should be covered for a new one. I submitted a claim for repair on May 1st. It's now May 26th and I'm still waiting for their approval to fix the car. Hopefully it will get fixed soon! I've exhausted my savings. Missed work. Not to mention time away from family. My daughter is 18 and I am usually there to take her to friends and family. I live on Eastern Long Island and there are no busses where I live. I'm hoping that they will do the work soon.

Very professional, explanatory, friendly, help with all questions and answers. I also had a very bad experience with endurance insurance. Big coverage was not as explained in the booklet. They go by the value of the vehicle. I would not recommend endurance to any of my friends and family.

I just needed to confirm the payment arrangements so that monthly payments to CarShield will come from my Rockland Federal Credit Union advantage savings account rather than my Bank of America credit card. Your first agent gave me incorrect information but customer service gave me the correct information.

My customer service representative was very helpful however I spoke with the sales person two weeks ago gave me a price of 7999 with all changes included. Just curious to know why I couldn’t receive that I’m OK with the 8999 that’s what I purchased however it doesn’t include oil changes.

I called to see if my contact covers my 2015 Ram 2500 over the 200 thousand miles make and they said my coverage was good up to 300 thousand miles so I am going to keep my coverage and well pleased with it.

My car has very expensive and costly repairs. Car Shield has helped to cover the majority of those repairs on two separate occasions so far. The process is very easy. I take my car to the local dealership shop and car shield does the rest.

Great customer service, very helpful. The coverage is very useful and can save money vs other products that have been offered. Recommended to shop around but pretty sure they will beat most other providers with their offers. Yea it’s good.

My experience very please with Customer Service. Totally Satisfied Customer!!! Customer Service very knowledgeable. I would recommend service to a friend. Customer Service made me feel very important when taking my call. Also, made sure I received the best payment plan for my vehicle.

I simply called to update my physical address. The agent who answered my call demonstrated proper phone etiquette while being very courteous. High-quality customer service is hard to receive these days, so I definitely appreciated her providing a smile within her voice! I must say that she left me with the impression that if I was calling regarding a claim, she would provide exceptional assistance.

Initial repair request was denied. Second request denied also. A few days later I received a call from Mepco/CarShield apologizing for the denial and Car Shield reimbursed me in full for the repair which was initially denied. When a request for a repair is made, the person authorizing the repair should be qualified in the automotive field to determine if a repair is covered.

It was Fair to Good; reception wasn’t as clear but it got resolved by the manager at Baron Nissan refused to use Car Shield because he claimed that you all didn’t reimburse him completely for work done; so I had to pay out of pocket.

I had a pleasant experience with the agent, she was hospitable, we got the chance to touch on some personal matters, we both had a good visit, and discussed each other's concerns about how things are changing in the world, she was a good listener, and helped me to achieve my goal. Charlene

Very professional and courteous, job was no problem for the associate. The conversation took about 30 seconds, problem solved. I had this service in the past, loved and glad to be back. Will and have recommend CS already. Very Well done.

Great experience with Nicole. She was very smart and helpful with all my Questions. She made you feel very comfortable on the phone. She advised me of some of the ways I could save money by paying for the full year in advance and a couple things I didnt know about CarShield.

It's not that I have a problem with Car Shield, it's that I have a problem with the dealership relaying the information the Car Shield. I started to claim the 16th of April and for some reason, the dealership does not send in the information the Car Shield and I've let Car Shield know this and I don't know if Carl Shield can look into the dealership and see why they haven't received anything but we're going on a month and a half now and this really needs to be resolved. I've called the dealership numerous times and spoke to people that said that they've sent pictures and descriptions in and CarShield says they've never received anything so I can't get any response out of the dealership. I don't know if you guys can or not.

I am a Happy Camper... I am most impressed with the superior customer service I received.... Everyone was helpful in getting my car in shop and getting me rental... I am very thankful and would recommend Car shield to anyone....

I talked to 2 separate agents and both were super nice and very helpful. I will 100% recommend CarShield to all my friends family and co-workers. The agents were very knowledgeable and helpful in assisting me with everything I asked of them. Best customer service I have dealt with in quite some time. So if you ask me would I recommend this company I would in a heart beat because of the service and the coverage they offer especially with the Diamond plan.

Representative was professional taking time to resolve. I always appreciate customer service that is that way. Progressive has taken time to get really good reps.. I believe she would be excellent example for other reps to follow. Please, give her a raise...

I have 2 contracts, 1 car, 1 truck. I cancelled the car due to a wreck, BUT CARSHIELD team cancelled my truck contract.. Now it needs to be corrected by CARSHIELD. We were told we would have to buy a new contract, they could not just correct it. I ask for a manager but was told one would get back to me within 24-48hrs. I bought a new contract so I could drive the truck. I did get a phone call from Michelle, who is working to trying to correct the problem.

Whereas Car shield paid a portion of my repair bill they did not pay the whole thing. They determine that the repair shop was overcharging on the time it would take to repair my ac unit, my car has been in the shop for 4 days now, not car shield's fault, they had problems with getting the correct part. Plus the mechanic doesn't work every day. But I am still left without a car. Because car shield only covers if you pay out of pocket for a rental which I can not afford.

Spoke with Kasi. She was very helpful in checking the status of my claim, and was also very pleasant to speak with. She is a valuable asset to your organization. With Kasi assistance hopefully my claim can be resolved quickly to avoid any additional rental car charges.

I signed up with CarShield from a shop that looks over or works on my vehicles and just having to make my first claim so far has been as Advertised, Will update once repairs are finished. This is my First time with a Car warranty that's not through a dealer and I have read pros and cons so far, all pros.

My Starter went out on my truck on Saturday evening. Y'all got my truck fixed within a day. I'm back on the road Monday afternoon, and I am happy. I thank The Lord for CarShield. They are right on time and their commercials are real. They do get your car fixed quickly.

Prompt arrival and professionally skilled in attaching and transporting vehicle. Driver was very polite and communication regarding route and directions for transporting vehicle were clear and concise. I do not wish to add more comments. We were very satisfied with the towing of our vehicle. Thank you.

The lady I talked to was great. She was very passionate about my needs. I'm sorry I don't remember her name but she was so knowledgeable about my needs. Thank you. I would definitely brag to my friends. I haven't had any break downs yet but I'm sure I'm in good hands.

Very understanding about the error on my automatic payment, Netspend change my account number, and did not tell me. Thank YOU for all the help customer service gave me. I find CarShield (gold coverage) is a good value.. This my feedback.

Payment made thanks for your professionalism on the phone. The representative was patient, efficient, and kind. Thanks for the reminder email. That is most helpful. Thanks, danke Schoen, merci, obrigada, muchas gracias, grazie and I am not going to write any more words.

The service was great and customer service was on point on handling my claim. Customer service was very helpful on communicating with the shop owner who repaired my car. I’m very appreciative on having coverage with Car Shield. I would most definitely refer CarShield to family and friends.

Excellent customer service. I went first for help with payment issue. My husband is not well unable v to work then we had to give our car up. My husband not well. Car Shield very understanding in my requests. Not an easy choice for us but in future we will use car shield home warranty. Thank you.

Car Shield has one of the best customer service agents I have talked to. They are very professional, patient and eager to help you out. Other companies should learn from their experience. The way the agent I spoke to treated me, although I was busy doing something else, she was very patient and helpful in making me understand my coverage. I had to leave what I was doing and ran outside to get my card and made the required payment.

Customer service was a Nice person to me! She was very nice. She helped me with all of my needs! She was caring. It was nice talking to a real person! Thank you for having nice people to take care of me! May GOD bless you all!

I had to wait a long time to get approved for auto motor replacement but was glad you did approve new motor. Thanks Gary L. **. Don't know how what I would have done without CarShield. Also car rental and towing.

All went smooth and the girl that helped me was very professional, I am sorry that I did not remember her name. I hope all CarShield employees are like her. When the time come for me to make a claim, I hope it goes as smooth as making a payment.

Was the first time using CarShield and it was easy and friendly. The shop was happy to accept it and was also very friendly. Thank you, when I talked to your service person she helped me and even called the shop to make sure they took CarShield, she was super.

Great. I just wanted to give information on a new credit card. The lady was very helpful and very kind. Do not ever do this to me again. My experience on the phone was great. My experience on this computer has been less than great.

My request was taken care of with care, and quickly by the Cust Svc Rep. She asked if there was anything else I needed. After being transferred to the Cancellation department, my request was taken care of. If I wish to renew my coverage, I would call Car Shield.

He was rude and abusive. Would not let me speak. He should not be working for you because everyone else is very nice. Get rid of him! I would not speak to him again so tell him not to contact me again. He does not deserve a position with your company!

I am just waiting to get reimburse on my rental. Other than that it was great but you have to wait to get your money from a rental. I wish they would just make it easy when you need a rental. Some people don't have the money to put out like that.

The customer representative was very helpful. She was professional, knowledgeable and provided me with the help I needed. I didn't expect to receive this professional and prompt service but Car Shield was there when I needed them. I would highly recommend Car Shield.

Gave me plenty of choices of places to go. I prefer to use Prime Tune Auto Repair. They will be calling you for exact amounts of coverage. I appreciate the value and the comfort of knowing my car is covered.

Alliyah was very helpful and friendly. She helped me to resolve my issues, and did what needed to be done to assist me to making sure my account is secure from fraudulent activity. I would recommend CarShield to any family and friends. Everyone need CarShield.

I spoke with Wanda (claims rep) this morning regarding the policy I just purchased on my 09 Yukon. She stated missing (prior) maintenance records from the previous owner would not be a problem and would be covered if I were to have a claim.

My experience was a very pleasant one. The representative was not only nice but was very helpful. They answered all my questions and put me at ease. The value I got was way more than I expected and I definitely recommend this to anyone who wants to protect their investment.

I have had my policy for over a year and this was my first time to use it. Everything worked exactly as they advertise. Could not be more pleased. My car was towed to dealership. The problems were Identified. The Dealership called CarShield. I agreed to paying the deductible and everything was taken care of. I would highly recommend CarShield.

Just called for general information, call was handled promptly and professionally. Really no other details just a couple minutes and we were done. The representative was very pleasant and informative, and I have nothing else to add, thank you for your assistance.

My experience was great. No hassle or miscommunication. The agent was very knowledgeable in the area that was addressed. CarShield put all my worries about auto repairs to rest. I filled my claim and within 24 hours I received a claim number.

The person was swift and professional. The return call and turnaround response was quick. Anytime I have called CarShield I have had great service and recommend it to everyone. My Mechanic has never complained about the service either. Great company.

My AC has quit working, and the claims department were very helpful and directing me on my next steps to get this issue taken care of. I did not have to hold for either phone call someone answered right away. It was very simple to give them my info to receive their help.

Customer service was very professional and courteous. Will purchase Car Shield for all of my vehicles. My Chrysler 300 was in an accident. The insurance totaled the vehicle, therefore my contract with Car Shield is not necessary anymore on the Chrysler 300. Please continue to send me promotional incentives and discounts. Do you have discounts for senior or elderly citizens? If so, please consider sending me the information that I am interested in senior discounts for Car Shield purchases. I already have a contract with my 2012 Toyota Camry. Thank you for your assistance and with your company being number one in the USA for warranties.

Filed claim, a customer service representative called me to explain the claim and the amounts they would cover. The agent later called the auto dealer servicing the vehicle and coordinated the approval of the repairs directly with them. I was satisfied with the response time in authorizing my claim.

I was new the process of this time of warranty coverage. Car Shield made the process from filing to have the work completed every easy. I'm thrilled by the customer service and communication. The plan I have covered a partial payout for the repair, which I thought was very fair. Car Shield saved me thousands!! I am so grateful I got the warranty coverage. I plan on keeping it for as long as I can.

I called CarShield, or a referral to someone who could repair my air conditioner and my back windows which were power windows. They referred me to Pep Boys. I made an appointment and it took three hours for them to discover how much it was going to be, and then to submit it to CarShield for approval, I felt this was an extraordinarily long time to wait. Once CarShield approved it it took them another three hours to repair the damages so all in all it took me six hours of my day to get my car repaired.

When my cooling system failed, CarShield replaced the whole system. Saving me about $400. Pepboys called carshield and filed a claim. It got approved and Pepboys completed the work the same day. The bill was about $500. After my $100 deductible I drove away a very happy customer.

Kept me as a customer by flexible billing offers when I wanted coverage but medical bills were going to squeeze my budget beyond the current payment I was making. Customer service accommodated my financial difficulty and decreased my payment while keeping my coverage!

Just needed to make sure I was reading exactly what I needed to do for a claim so I called in. The representative was very informative. I will see how things go when I get the repairs done and the claim is filed.

I would say my experience was good except for the different email accounts that I was instructed to send invoices for proof of maintenance work on my truck and receipt for rental car. The information I was getting from different rep was conflicting.

Needed a repair for state inspection and CarShield turned it down by saying it is a pre-existing condition even though it was just sent to claims. So they will put you off if they don't want to pay. So they lie about their warranty.

All went better than expected. My husband was apprehensive about how it would go. All went smoothly and In a timely manner. Took our car to the dealer as we usually do, and all worked out well. We were very satisfied.

Carshield is a great company that helps out with repairs of your vehicle and keep it in excellent condition and the representatives are kind and courteous. I love carshield for your excellence and service. I recommend everybody to go to carshield! For repairs. Cory **. Thank you carshield.

The whole warranty, what a freaking joke. The only reason I bought this warranty is cause your commercial and your salesman both never pay more than $200 for another car. The expense cost of me over $11,000 to have my pickup fixed. You guys aren't hardly covering ** maybe 3,000.

Asking if tire pressure gauge was covered under this coverage having problem with mine. Instructed it was not covered, Contact was very polite and answered all my questions, Thank You. I have been a customer for quite a while but never used my coverage. Would be impressed if rates was lower since now I am retired and a senior citizen.

CarShield does everything that they said that they would do. Outstanding!s very satisfied. Did good work on my truck. I highly recommend CarShield to all my family and friends. Great company. If you are looking for a great warranty for your vehicles, check out CarShield. you will be happy.

Excellent service and they gave the authorization the same day. I also like my home protection. They were fast. To fix my car. I was in Virginia university. With my son but thank God everything was ready the next day.

Fast. Quick and easy response. Car repair facility representative was very impressed in dealing with Car shield's knowledgeable and experienced representatives and in receiving a quick authorization to make necessary repairs to vehicle. Would recommend this coverage to all who would qualify.

Rep. was very pleasant easy to talk to. Would tell my friends and family they should look into CarShield for their cars and trucks. They will have peace of mind when it comes to breakdowns. It will be worth it for the protection you are getting.

When I signed up, it was easy and affordable. I had a couple questions and didn't have to sit on hold, the rep was prompt, and well spoken. So far, I've had a great experience. And it's worth the peace of mind since I heavily rely on my truck for work.

I attempted to put my car in reverse to back out of garage; but the gear shift was stuck in the park position! I attempted several more times, but I couldn’t get the gear shift to move! Finally, my husband was able to use a screwdriver to get the gear to move. We immediately took it to Burleson Nissan for repairs. They checked it out, informed us of the problem and the cost ($2,000)! After being stunned, I remembered that I am a customer of CarShield, which I had previously purchased after the factory warranty had expired! My husband called the dealership and informed them that I was a customer of Car Shield! From that point, Nissan Burleson and CarShield communicated about the repairs. The Service Dept. informed us that my car was ready. We only had to pay $100! I am a satisfied customer of CarShield! Thank you so much!!

I have filled out a short, 3-question survey that came after the email I received for the verification of my cancellation. I am completing this one also giving 5 stars for the effluence, courteous manner in which my cancellation was handled. I want to acknowledge this customer service representative, Kimberley.

This just has to do with everyday changes that life throws at you and not for a specific CarShield payment for services. Staff is always helpful, knowledgeable, and courteous just helping out in related issues. Thanks. I expect the same service if and when I have to have work done on car.

The person I spoke with was very courteous and answered my questions. I was helped and my concerns were solved. I am glad that I have CarShield. I had a good feeling when I spoke with the person who listened and demonstrated to me that he enjoyed helping customers.

Was going to cancel but got help with payment since I am on a fixed income. Also, I am on disability. Now I have upcoming cataract surgery that will help me see clearly. Chad listened to my problem and came up with a solution.

Forgot to update card info. Rep was very helpful and took care of it for me and processed so that way there wouldn’t be any coverage issues since we only have four payments left on our policy. I would highly recommend Car Shield

Your rep assisted me with the auto pay dates for both of my cars. They will coincide at my convenience in the future instead of two separate withdrawals. This was a big nuisance previously. I had received a late payment notice on an auto-pay installment.

I had a good conversation and the person helped me with my issue. I needed help with my monthly payment schedule and the representative really helped in my time of need. Not many other companies treat their customers this well. Thank you.

Wanted to get some information and was harassed for days. Wouldn’t take no for an answer and got rude when I said I only wanted pricing information and would make a decision later. Called 4 more times.

The young lady answered my question quickly without any hesitation. I think that was really good because I felt that she gave me the right answer and I won't be worrying about my son's trip and I'm glad that he will be covered.

Debbie was awesome, deleting my old debit card to the new debit card and taking my payment which would be due today. I had an issue with the old debit card and had the close the card. I knew my payment was due today and I didn't want to make a late payment as I am a new customer. Debbie made this process easy for me and I am grateful.

Please tell me if the coverage I have been carrying on the vehicle can transfer with the car when I sell it. The buyer would like to carry the coverage at the $89/mo rate I maintained, and I would like to be relieved of having to make the payment. Please advise or give me the steps to take via my email listed above.

I don't have anything today! All I hope is the person that answered the phone at the beginning was VERY NASTY and DISRESPECTFUL, but the Person she transferred me to was the most POLITE and PROFESSIONAL. Made me feel that my money was worth every SINGLE word that came out of her mouth!!! VERY PROFESSIONAL!!

I called in today to inquire if parts of the brake system was covered. I was informed that I had the Diamond coverage and “yes”, parts of the brake system were covered. The person who informed me was knowledgeable, polite and assured me that once I decided to move ahead get in contact with them.

Car covered was sold and policy no longer needed...No need to add new car to coverage at this time as it has a 6 year warranty attached to it...We have been glad to have this type of coverage for our previous vehicle when its warranty expired...Thank you.

A list of things my contract covers so I am clear on what I have , so there's mistake or confusin as to what I am covered for. So if something goes wrong I will have a complete list of the things am able to have done.

A list of things my contract covers so I am clear on what I have, so there's mistake or confusing as to what I am covered for. So if something goes wrong i will have a complete list of the things am able to have done,

I DID NOT FEEL RUSHED. He gave me opportunity to think and respond. HE WAS VERY KNOWLEDGABLE especially how to calling for a claim and the process the company takes and it was good to know I can continue to take my car to HONDA BECAUSE I feel very confident that the staff will continue to do a good job.

Engine light came on. I wasn’t sure of which shop to go to. Found a mechanic shop in my area that works with CarShield already. Scheduled a I wasn’t sure of which shop to go to. Found a mechanic shop in my area that works with Car Shield already. Scheduled an appointment for them to diagnose it at their earliest convenience. Mechanic said it was an air leak. Set the appointment. They took the vehicle diagnostic correctly. Repaired it without delay and handled all contact with Car Shield without delay. Other than dropping off and picking up the vehicle it was a very pleasant experience. Thank you very much.

I love how they're always easy to talk to and explain everything in detail so there are no questions. I haven't needed to use the service yet but I am confident when and if I need it it will be as smooth as talking to these people on the phone!

Service was great. My issue was handle with respect and importance. I have recommended Carshield to all my friends and family. I told them if they are tired of getting ripped off call now, they will be surprised and will not regret getting Carshield. If they want to keep their car they love call carshield. It worth every penny for peace of mind.

My car has been at the shop for ten days. Waiting on approval to get fixed. Crazy. I have a extended warranty on my truck and have used it with no problems. I need my car repaired. I have two jobs to get to.

It was very easy to contact them for service and they took care of the problem. They called and made all the arrangements to have my truck looked at to find out the problem and have the okay to get the parts to do the repairs.

Work done was excellent and in a timely manner. Very pleased. From setting up appointment until picking up vehicle communication was excellent. I would recommend this company to do business with. Need more like them. Customer service was great and facility was clean. Waiting area had clean bathroom and snacks which was nice.

They were on time like always no questions asked. Customer service was great. Rental service was on time. No issues with payment at all. Everything was was great. Good communication, best attitudes. They got it done better than other warranty company I've heard of. Thanks a lot. Never going anywhere else but Carshield.

When we bought the policy from Car Shield we were told we could take our car anywhere and it would be paid for. We had a bill of about 700.00 and car shield paid only about 250.00 of the bill. We think this was unfair. We are considering dropping car shield.

Very well handle, polite, willing to help met customers' needs and wants to her best abilities, guided customer to next step on getting their vehicle in tip top shape. Representative took her time; she was very patient with the customer. Paused and listened to customers' complaints and requests. She was not hesitant to take time to assist. THANK YOU!!

All the repairs was not covered by CarShield, So I still have repairs that need to be addressed, I have a extended warranty for the vehicle, but the warranty will not cover the 5F Module and software update that needs to be replaced.

Staff member was friendly, helpful, and professional. My question was quickly answered. My only question left is exactly when does my coverage begin? I read the policy information send to me and I am somewhat confused about the start date. Hopefully someone will call me at the phone number posted on my information sheet. If not, who do I call and at what phone number.

CarShield representatives was very helpful, nice, and patient with me. Yes I would recommend them to a friend. Carshield representative make me feel like family. They a very clean spirit and they make sure you understand and get what you need.

CarShield took care of it all. Didn't have any issues that held up the work. l have no problem recommending Carshield to all my friends and everyone else I know. Thanks for all you did. Hope I don't need to put my car in the shop any time soon.

I needed to find out what my number was and the program I am enrolled in to give to the Chevy dealership I have work done on my car in case I have to submit a claim for service. I was able to get this quickly from the rep.

My experience was very good. Customer service was very good. The representative was very good and knowledgeable. I would recommend CarShield to anyone interested in saving money on car repairs when your car breaks down and taken to the show for repairs.

You guys order a new engine for my car. I had it 1 yr and it broke down out of state. And this year it gave up. I had 143 on it when you put the engine in.. It was done at 153.. So it did not get far..

Appreciate everything they have done for me. If their pre-service is an example of their future service I’m sure I’ll continue to be satisfied. I’ve often wondered if the service they provide would be worth the money they charge for their services but after talking to their customer service I’m finally convinced it is.

My Truck stopped working all of a sudden. I called Car Shield to get it towed to my place of residence. I had filed a claim and it was approved in no time. NO HASSLE!!! I highly recommend Car Shield.

I called in to get status update of repairs on my 2015 Chevrolet camaro SS. The representative was very helpful and attentive. And I even received a follow up call from another representative to give me more information on what was needed.

I personally think Car Shield personnel are Very Professional and provides excellent customer service. I would highly recommend car shield to family and friends and I am very satisfied with the service. Excellent customer service... I have been with Car Shield for several years now.

I called with the intention of cancelling my coverage, however, the assistance from Julie has me reassessing my options. Julie went above and beyond my expectations in investigating issues, advocating for me, guiding me through downloading your app and getting my car's information put in. Today was my first direct contact with your customer care and it was very positive. Thank you.

Porsha was very today helpful and efficient in helping my payment get processed properly. Thank you! CarShield is a great service and I always recommend to family and friends how great my experience has been. I plan to add another vehicle to my plan soon!

I had no problem with CarShield, I cancelled because of my own personal reasons. I think CarShield is great. I still have it on another vehicle. I plan on keeping the service maybe even upgrading in the future. Way to go CarShield.

You never cover the repair fully because you must use inferior products as your parts are always much much cheaper than any parts on any repair needed. I wish you would even consider coming close to the cost of the replacement part!!

Great deals, service, and price! I'm glad that I had coverage and never had to use it. Some would probably say it's a waste of money, but it's all in the viewer's eye and opinion. They are very knowledgeable in the different levels and what's covered on each level. Not all vehicles will qualify for every level, mind you.

Got great service from the Rep and a fine price on my warranty! Would recommend to call in and find out which deal suits you best, since there many choices. I recommend the top of the line coverage. Make that call!

Nicely done. Thanks for everything you do. Car shield was good at sending me the information I needed because I couldn’t find the original email sent to me when I first started coverage on April 21st. They were very knowledgeable about the account and the things I needed help with. Next time I will let others know about them.

I'm happy to have my car warranty. We bought our car in 2019 & don't drive it that much. I feel a lot better knowing that if something breaks down, we'll have our expenses covered. I also enjoy your commercials! Sincerely, Margaret **

My CarShield representative was very helpful and friendly. Car Shield gives me a great feeling of feeling that I don't have to worry if my car breaks down because I know that Car Shield has me covered. No more stress for me.

It was a pleasure speaking with Lisa. She was very friendly, helpful and was able to give me all the information I needed about the matter which was the subject of my call. CarShield is fortunate to have someone as competent as Lisa in its employ, and I hope she is very well compensated by her employer for the wonderful work she does for CarShield.

Best customer experience I have ever had in my recollection. If this were my employee she would be on the path for advancement. This employee sets a high standard for herself and those around her. Examples like this are rare..

Your representatives were very helpful in correcting what was my mistake in ordering your coverage. They are very knowledgeable about your product. They serve you well. I would recommend CarShield to my friends. If there comes a time when I need extended warranty I would strongly consider Car Shield

The help was GREAT. All questions asked answer. No transfer of calls. Just 1 on 1 service and advance information on other things CarShield has to offer. Yes I would tell people about Car Shield and I am not a Actor! It's Real.

Latisha was helpful and delightful. She was caring and very capable. She was able to help with all my questions and concerns. We actually shared a laugh and I was satisfied and left in a good mood for the remainder of the day.

I had to cancel our coverage due to a pay cut at work next month prevents us from continuing the service contract with CarShield. Finn was very helpful, professional and understanding. I did not expect the kindness I got from you. Thank you.

I found your customer service rep to be very courteous and professional. He was able to resolve my issue very quickly. I would highly recommend CarShield to anyone. The ease of submitting a claim was very simple. Thanks for your help.

Due to an emergency spinal surgery, I will be recovering for the next two months I won't be able to make payments till July. Customer service was great and very compassionate. I appreciated being able to postpone payments till July.

I’m thankful for CarShield. They took care of everything for me..I had no idea some things like this would happened to my car. But I couldn’t be happier knowing I have CarShield and they took care of everything. I’ve told family and friends about this. And a few were looking into getting CarShield for themselves. Thank you so very much for easing my mine and taking care of a very expensive job that had to be taken care of .. My car no longer makes that terrible noise and it drives so much better!!

My rear end differential wore out and needed to be replaced. The cost of repair was over $3000. CarShield covered the bulk of the expenses, which saved me thousands of dollars. I am so glad I have CarShield coverage.

My experience was happy to have CarShield but I had to cancel because sickness in the family so as soon as I get money I'll call for service. Thank you so much for helping other people. Keep up work you're doing.

I am very satisfied with your services. Will highly consider to my family and friends. How I greatly appreciated your responses and a fair payment each monthly is something good for my budget. Thanks, I have not used my share! In repairs of my vehicle.

Just asking a coverage question. She was very informative. I wanted to know what was covered under my warranty. She read it off. I think I am having an issue that I might bring it in for svc. She let me know the Turbo and inner workings are all covered..