CarShield Reviews

Rep was very friendly & helpful. Was able to cancel my policy when I found out I had another year of factory coverage. Darryl was extremely pleasant to deal with. His expertise was evident because of his timely resolution of the problem.

My experience was very good. The person help me to pay on my account. she was very helpful, explaining how the program works. I needed to change my address, she did it without any problem. She was very polite.

Very bad misrepresentation of contract, doesn’t pay, and poor customer service. Very bad misrepresentation of the contract. They do not pay for anything but cheap parts if they do, twice they refused to pay for my car's work, very bad customer service, rude, doesn’t care if you cancel your contract which right there says a lot. Refuses to let me talk to supervisors. They steal your money and don’t pay when you need it …. Scammers.

I had not received a booklet of coverage and was not sure of the coverage that was on my plan. The representative was very helpful in assisting me and letting me know when this booklet would be sent to me. I was concerned that my coverage would lapse and be able to get coverage. Thank for the response to my inquiry.

I am satisfied with the service I received today due to I was offered a lower monthly payment. I also received a list of repair shops in my area who accept Carshield. I would recommend Carshield to family and friends.

Very satisfied customer with Customer Service and timely response to my situations. I would highly recommend CarShield to friends and family. Friendly and courteous staff. The representatives are knowledgeable of their job and they make calls to ensure that the customer is satisfied and that all questions are answered.

Excellent customer service, the rep was very professional. Called me back when she said she said she'll. Haven't yet used this warranty for any claims but it's worth it. Hopefully I don't need it as my vehicles are well maintained.

I called CarShield and talked to Jordon on 1/3/12 to get a quote on my Honda Civic 2012. Very polite and knowledgeable about the insurance I needed on my Honda Civic. He gave me a quote and a discount on my insurance and I took it. Will recommend CarShield to family and friends, thanks.

I called about changing the date of my payment. The young lady helped me with my problem, and I was very satisfied with her way. She handled my problem. And she was very kind and tell me if I had any other problems just call back.

Requested brake and tire services, but they were denied. I was told my requests were maintenance issues. Yet, with one year to go before my contract expires an agent called about renewal of my current contract. Makes me wonder, is it concern about me or CS's bottom line?

I don't know much about cars, but Carshield took care of the problem. We gave that car to our son. Now we are encouraging him to go with CarShield, but we still have two cars insured with Carshield. Great company!!

Order Placement: Lots of time spent. Very knowledgeable. Very diligent making sure I understood the policy details and had all my questions answered. Created appropriate expectations. Cancelling: Made things very easy for me. Appropriately asked why we were cancelling (which was because we decided not to buy the car, or any car). Clearly explained how the process would proceed and how/when I would get my refund. Very personable.

The customer service representative was patient and informative. I would recommend call CarShield to my friends. I will definitely put Car Shield on any vehicle that I purchase. I feel secure and knowing that I don’t have to pay for any major repairs on my vehicle out-of-pocket.

I called your company because I learned that my account was not paid due to the fact that I forgot to tell your company that my account was compromised so the bank locked my card. I called and made the proper arrangement made a payment on my Ram and I also I thought in my right mind that the jeep was also going to be covered. Well now I learned that the jeep was not covered so I will be calling in the morning sometimes after 11 o’clock to figure out what the problem is and also when I made the payment for the ram they wrote back to me and said payment went through for an Infiniti. I don’t own an Infiniti of me advise that if this doesn’t get solved and keep making errors on my account professionally, I don’t want anything to do with your company. I will close the account OK so this is it this is my last chance your last chance as well. Please do not call until after 11 o’clock you will not. I say again you will not get to speak to me before that.

Love it soo far, great job, kind service personnel, keep it up. Glad to have the protection at a cheap price. People have been helpful and kid, love it soon far. I have not used it yet soon can't give my true feelings, but so far service has been very awesome thanks

Thanks for the peace of mind on the road as I know that I have the extra covered on my car as I travel to see my family and kids that are up and down the west coast and you never know what could happen even though you take extra great care of your vehicle.

I check out other auto repair insurance dealers and they could not match CarShield's. The lady I talked to was very informative about trucks and cars. She answered all my questions and explained how your system worked. She also explained and talked about some repair items that I did not think CarShield would cover repairing.

Why describe. You guys don't respond anyway. I have tried numerous times to contact Felipe C (your Agent in charge of claim) by phone at 1.800.531.1925 ext. ** and had to leave messages tagged urgent, with no response. CS did not pay for all necessary and associated parts/labor on my car. My out of pocket expenses were $665.85. Can somebody call me?

It's been a long time for me to be paying for a rental. I get tired of getting hung up on when I call them. They don't want to fixed my jeep. This is the 2nd shop for my jeep to go to. I'm tired. I don't have the money.

No stress. Polite. Knowledge. Friendly person. Laura called me back as asked her to the next day for me to speak with my wife before I decided and Laura did call me back. Laura was quite patience in listening to my questions and responded very well.

My car was totaled 1/5/2023 and right now, I have no car at all. I will use in future when or if I have any need for your services but thank you for being there if I would have need and you have great workers.

I really never speak with anyone but my car service dept always gets a quick response from your office and in turn they are able to do a quick job in repairing my car. I am glad that I have a warranty with CarShield.

Auto Nation Nissan service department replaced the ignition coil and active grill air shutter. I told the Nissan service advisor that I want to use my Car Shield warranty for the repair work. The service advisor called Car Shield. The repairs work was paid by Car Shield and I got my car and I drove home thanks to CarShield.

For the most part the service provided is ok except for the part about not using original parts, which is not stated anywhere, the company has upgraded and let go some companies under their umbrella which is why I stayed with them. I also think they should cover bolts and washers; they are not the same as screws.

You didn't cover **, you explanation was **. Wouldn't recommend you to my dog, let alone my worst enemy. You can stick this company where the sun don't shine. When I was sold this coverage I was told it would cover a water pump and components, wrong. Again, fuel injectors are part of the engine but you don't cover that either. What good are you to someone like me when I'm this far away from home?

Well no interaction as of yet but pleased at how you support people and their dreams of owning the cars they love. Look forward to adding another vehicle when I have the chance to, the prices and coverage are very reasonable.

First, CarShield has a good product at a decent price, however, read and understand your contract and don’t give up if your claim is initially denied. Warning, it’s likely ALL claims will be initially denied, prepare for a battle that you WILL win. I suspect Car Shield saves a lot of money by ripping off customers that accept No as an answer or the customer doesn’t want to argue for their benefit. Like many Insurance and Warranty companies this appears to be their business model?!? Also worst customer service experience ever!!! The garage and I spent a total of 7 calls and over 4 hours in the phone to initiate and process the claim! Here’s my recent experience in December 2022.

I was very grateful that CarShield covered the problem that I had. I would recommend CarShield to everyone. I am so glad that I have them on my side. They are great people to work with and they are always super nice when you call them.

Company does not want to pay for anything, and when they don't cover a part they won't cover diagnostics either. How do you know what wrong without checking. This Company should not be in business, my car needs a $400 part, it's not covered because of the word exhaust os in its name but the actuator is covered, talked to 5 different customer service people. 1 out of 5 was on my side but I lost.

Very good rep. Made me understand of what I was buying. Let me know I could contact him if things were misunderstood. I hope your company is as good as your salespeople. Look forward to the upkeep of my Buick Century.

It has been a great experience with CarShield. They are real and efficient. I would recommend them to family members and Friends that is a good company to have in a position where you own your car or home. I was able to take my car so whatever dealership I wanted to go to and they did come through with the service provided for my vehicle.

Took almost three months to get car back. Don't know who cost it to take that long. But I'm glad I have it back. I found out that I'm having issues with my radio now and smelling fumes but the dealership not calling me back. What can I do? Thanks. Delphine **

Amanda was very helpful and understanding. Do not need extended warranty anymore. I'm either selling to my dealership or trading in for money and new car. But if I need you again I will call. Thanks for the previous year. Was easy to obtain.

I never received any paperwork on my new contract, I had to call to have one sent to my home address. I am not happy that I had to do so. This is not a good way to start a contract with new customers. Bad for business!!!!

The Gomez and garage service. And I am myself. Have been with a bad experience with customer service and adjuster problems. Getting my truck fix. It has been a week. And no answers. Who can we speak to help with this questions. To clear this up. And get my truck fix.

They were very good. They were right on point. They were very helpful. I hope that I will be very happy with you. I hope that I can recommend people to them. So far I happy with you. I hope that I happy.

Very good company and at the pocketbook. I tell everybody I knew, get Carshield. You can not go wrong. You save yourself a lot of money. The money you save you could buy the next new car or go on the trip of your lifetime.

Painless and competitive. I currently have a vehicle covered and had to utilize the service at a tremendous savings to me. Great to know that coverage takes over when factory warranty expires. I am very satisfied with the policy thus far and look forward to the coverage on the added vehicle.

Everything was done perfectly. I’m happy I pick cost you. Yes, I will recommend it to a friend. My car has broke down. I wish I got it sooner. I paid $900-$1000 last year to get my car fixed hopefully cause she’ll take care of everything for me, thank you.

Called to change our due date on our account. It was done in a matter of minutes. The person who handled this was very courteous and efficient. Everything was handled in just a couple of minutes over the phone. I was extremely pleased with dealing with CarShield.

I had to cancel my son's coverage on his car because he is selling it. I just got him the coverage a few days ago, so I was able to get my problem solved quickly and easily. Both representatives were kind, patient and knowledgeable.

My power steering light came on unexpectedly and I lost power steering. Ultimately, the battery light came on. I drove to dealer who, after diagnostics, said the battery and alternator had to be replaced. It was Saturday morning before New Year's and I had to get home to get medication. Ourisman fixed the problem and the service associate said he would contact CarShield on Monday and get the issue resolved. He did and CarShield approved. Thanks!

I believe CarShield screwed me over on car rental.. My car was in the shop from Wednesday till Monday.. I rented a car then was told I wasn’t eligible for reimbursement.. Would never recommend car shield to anyone…When I signed up car rental was an important factor for choosing car shield.

Some parts of the coverage are not available. Which still can be costly. Everything should be covered under the hood, all electrical parts and seal, driver module and low-pressure fuel sensor. I would also like to point out that the last two times I tried using CarShield, the request was disapproved. It is unfair to be with a company for service and never get approval for small items on a vehicle. There should be some type of consideration on parts.

Helpful, very nice, kind, knew what I had needed to be done and patient and guide me in the right way so I would know what to do when I go to have my truck service at the dealer and show me the the way to contact them if I have any problems with getting my car fix.

When you have a claim you always find a way not to pay. Always saying something else caused it. When someone gets a plan you should explain what covered under the headings. When I called about a couple of things they said they were covered then the repair shop called and they said they weren’t. A rip off taking people's money. Totally wrong.

I bought a CarShield policy last evening. In less than 24 hours, I was telling my older brother about the deal. And he asked the question, "did you get your military discount"? My answer was "no, I forgot to ask". I called, Car Shield Customer Service and spoke to the representative and the agent promptly applied the "Military Discount" to my contract. Thank you.

Change in plan payment option. Request went off seamlessly. Patrick was very helpful. I needed to change from credit to debit card. The wait was short. I also expect the changeover to be smooth. What should have been simple was... Thanks.

I needed to cancel because my new vehicle had full coverage already. Person who handled cancellation was nice and handled call well. I had no problems with the cancellation. Would have been nice to handle it online, but with doing it in a call I was certain it was complete.

I only asked if tire blowouts are covered to which I was told they are not. I also told them I had lost my original paperwork and requested more to which I was told it would be mailed out. I will be waiting for this information in case I ever need to file a claim.

Setting up payment date. Was simple and expedited quickly. Your representative was very professional. I recommend your company to anyone with a used car first and foremost. I was unaware that you also handle brand new cars. I’m sure your policy exceeds most warranties. Thank you.

Great service on fixing my vehicle when the starter had to be replaced. That would have cost me over $700 if I'd have to pay out of pocket. I reiterate that CarShield really came through for me when I needed them most.

I called in to cancel my policy since I sold my vehicle, and both reps were very professional and did a great job assisting me. I will definitely be back at some point, and refer family and friends to purchase your products.

Very courteous, knowledgeable and answers all my concerns. Would recommend and have recommended CarShield to friends and family. I think it’s important to have a back up plan if you need help getting your car fixed and they are worth the money to get it.

I went to my car dealer and was informed they no longer use CarShield. I pay month but was not able to use CarShield. I was fowarded a list of places where I can use CarShield but not my current dealer.

Everyone was so nice this morning again Thank You So Much. I recommend CarShield to anyone it's a great plan to have before your car break down because it will. I have had to use CarShield last year and I was very please with their service, they explained everything to me that I would have to do again. Thanks.

My car needs coils and I called CarShield to see if it was covered. Thank goodness it is. It helps with car repairs, when I don't have the money. I'm so glad I have CarShield to make possible to get my car back in the road again.

Needed to update credit card information. Also needed places in my area “country“ that would fix my car. Chris in customer service was so patient and helpful. He had so much more info for me but computer crashed. Not his fault. Technology.

I wish I would have been told prior that you pay and then get reimbursed. It’s tough these days, who has a few extra hundred dollars for a rental. Guess I’ll have to figure it out. Not sure how but will have to find a way.

I was hoping coverage would be a lot better. 70.00 a month and your company only pays very little. I thought after looking at the commercials Car Shield would pay more, I have had different issues with very little results and the dealership won't take Car Shield. Now I have to go to shops that will take it.

Customer service was exceptional, handled in very professional manner. Person I spoke to quickly and clearly answered all of my questions. Got good feedback for follow-up if needed. Thank you for the great work and speaking to the personnel.

My grandson bought a GMC Sierra and it ended up having to have the transmission replaced. Car Shield took care of a lot of the cost and he paid a fraction of the bill. It ended up having other issues and Car Shield was right there and covered the job! I would encourage anyone who purchases a used vehicle to cover themselves with Car Shield!!

Over a week ago my car cut off. Had to towed. Still waiting for car. To be fix. I guess after the holidays. I feel like it will be taken care of. Needing a rental car. Have to pay someone to take me back and forth to work.

Check entered into my bank late. Called in to make payment to keep my account active and in good standing. I like the service and did not want it to lapse. The representative I spoke with was very helpful and was able to make the process easy and she was very empathetic.

HAPPY. I am so satisfied with the experience that I had filing for my insurance for my car. Yes I recommended my family and friend. I have no worries about my car I found a reasonable and affordable insurance for it.

There's no order number but the issue was that an additional $69.99 was withdrawn from my checking account accidentally, I was told by a young lady who works with the company. I rate it as is because of the error.

Received two phone messages to call Car Shield about my coverage. When called each to speak about my coverage no one could figure out why I was called. Makes me wonder what is going on? Would like to know if anything is needing to be discussed or changed. Thanks, JD

Keep up the good work because you guys are great and doing a good job so far. Keep doing what you are doing because I have no problem at all. Not yet. So with that being said just keep it up. That what make me happy.

Auto is at a repair shop waiting for adjuster to propose solutions. I've been waiting for several weeks. NEED to get car repaired! Really causing major inconvenience for my family. The reason I chose CarShield was because of the TV ads. Please expedite so we can get our lives back to normal.

Very helpful and courteous and helpful. Gave me information and told me that he would take care of matter in an expert way. My situation was taken care of in an immediate way. He updated my account with the correct information in a very efficient way.

When I asked some general questions the customer service representative was very knowledgeable and answered my questions immediately. I highly recommend CarShield because they do pay out when you have a problem with your car. I'm grateful that I feel at peace knowing that I am covered for many repairs. CarShield is there for me and I know it and I feel really good about that.

My experience with Car Shield was very helpful. I just added up the payments over time and came up with the conclusion that the payments would pay for the repairs. Samantha was very helpful in processing my cancellation. My experience with Car Shield was great. I have referred you to my friends.

I retired a couple of years ago and decided I wouldn't buy another car for awhile. I have a Grand Cherokee Jeep that has served me well. Saw all the commercials about how wonderful CarShield is. No problems until October of this year. Problem with air condition, I have the Gold plan and felt I was in good shape, WRONG. First, the Jeep dealership where I get all my routine maintenance done does not take Carshield? I called Carshield and got a list of shops in my area. Everyone I tried had a problem with the amount of money Carshield was going to pay. Biggest problem carshield wanted to ship the part to be used, no shop in my area would accept shipped in parts.

Great service with the company and the benefits are perfect. I would recommend the service to all of my friends and family members who warranty has expired on their vehicle's because you could be paying a lot of money for repairs if you don't have CarShield. Do please invest your money where someone will help you take care of your needs.

I have nothing to say. I was only inquiring about a question I had. The agent that helped me was very knowledgeable and a pleasure to speak to. I have not had to file a claim as of yet but I am more than confident there will be no problem. If that time ever comes. Thank you.

I called CarShield when my car broke down to get a tow truck. The representative was very thorough and friendly. I will recommend CarShield to everyone. It is well worth the money I pay every month to CarShield. They have always been very respectful when speaking with me.

Dell was very helpful and knowledgeable when I called to cancel my contract. I didn't understand initially, that the coverage was for breakdowns only, so after reading the contract booklet twice, I was alarmed when I realized it doesn't cover regular service. I explained to Dell that I generally try to be proactive with my vehicle maintenance, so had decided to cancel the contract and just put the same money aside myself for any repairs I might need in the future. Dell helped me to appreciate the value of breakdown coverage, so I kept my contract in force.

Took GMC to local GMC Dealer for front end noise. Dealer found issue with power steering pump and hoses. Also found pinion seal leak and pan gasket leak. GMC Sevice called Car Shied for repair authorization. Authorization given repairs Made. Car Shield called me to advise of authorization and asked if there was anything else they could do. Pleasant doing business with Car Shield.

I purchased my Powertrain Gold Warranty from CarShield in October, 2020. My head gasket is blown and several other major components to the engine is not operating at 100% on my engine. CarShield denied my claim and left me stuck with approximately $8,000 in repairs too handle out of my pocket. Please do not purchase a warranty from them. They are a complete scam and they play games with the contract and come up with nonvalid reasons as to why they deny the claim. I would not recommend or trust them ever again. The auto repair shop where I took my 2015 Jeep Wrangler, provided CarShield with a detailed report and they still denied my claim & has not even came out too see or inspect my vehicle. They do not stand by warranty and are false advertising to be one of the best car warranty companies around. They are awful.

Good. Informative and helpful regarding my choice for product and price availability for a future warranty. I have been with Car Shield for 4 years and needed to look ahead for replacing a warranty in 5,000 miles. I look forward to renewing with Car Shield on their new month to month contract plan.

Due to my past issues with my 2003 Mustang, my repairs were minor that it is not covered under my contract. Therefore, I was willing to cancel my contract and just pay out of pocket, since I am already doing that. My payment of 129.00 will be used by me since I am already paying that amount.

I subscribe monthly to your consumer affairs magazine and try to read and keep up to date on products, and I have relied heavily on your ratings until now. I cannot believe consumer affairs gave these RIP-OFF car warranties good ratings, or let these fake reviews fool people. The FINE print in all these car warranties is where they get you. You have a repair that is going to cost thousand dollars or more, they (all of them) will try to haggle every way in the book to get out of paying for it, is that what the customer wants to deal with, not me. I learned my lesson.

The process between Firestone and CarShield was flawless! Marquis of Firestone handled everything! I could not be more happier. I will continue to help my vehicle covered by CarShield and maintenance by Firestone. Both CarShield and Firestone stayed in contact with me the whole entire time to let me know where the process was. I can't say enough about CarShield and Firestone. If you have an older vehicle with over a hundred thousand miles on it it is time for parts to malfunction and to have CarShield and a reputable shop to handle your car needs the process goes much much smoother and easy.

Customer service was fantastic. So helpful, pleasant, and professional. The car warranty plan was explained and sent to me via e-mail within minutes. They valued me as a customer and awarded me with a reduction in my monthly costs.

Back up camera not working properly, Gas release in vehicle not functioning properly. Joined in June at a cost of $143.00 per month. Went to get things fixed in Oct. Told items weren't covered. Nothing but a rip off. Your customer service reps should learn how to tell the TRUTH and not rip off senior citizens.

Good Experience. I had no problems with working with CarShield. I would recommend it to my friends. The staff is knowledgeable and listens to what I am saying and asking and gives back good information that can be understood by a lay person.

Both representatives were very helpful and very pleasant with whom to work. They each were most willing to assist me in my quest and handled my case in a most professional manner. I am most pleased to have worked with these representatives of your company and wish that all companies could have representatives as pleasant to work with as they were. Bravo Zulu (high praise in US Navy terminology).

I called Car Shield to see if I'm eligible for any Car Shield benefits yet as of 12/29/2022. I was advised that I'm not eligible until 01/03/2023. So I'm responsible for any repairs made to my vehicle until this date.

Victoria worked very hard to help me in trying to cover a problem with a truck to cover fuel issues. I had to increase the coverage to ensure future coverage at no cost to me. I am retired and in a fixed income. She really helped. Thank you. Victoria has a fantastic skill with her ability to talk to the client.

My first time putting in a claim with CarShield and it was a terrible experience. Customer service just told me the work that needed to be done on vehicle would be cover, she did not go over any instructions, like what the process or who do I call if I have any questions. Then when I took my vehicle to my car dealership, I had to wait several hours because of the lack of communication and challenges the car dealership had getting a hold of a CarShield representative and the process of taking picture. The whole experience was unbelievably BAD. Then after waiting four hours, I find out CarShield was only paying five hundred dollars of my $1.400.00 bill. It would not have been bad if someone would have gone over the process so I could be prepared.

Great service & very helpful. Quick to help & keep me updated. Got right to the point of what was needed. Addressed my concern very promptly. Was able to clear the matter up. Got what I needed completed. Had warranty for several years & it is a life saver. Recommend to friends.

I called because I never received a copy of my policy. And the customer service rep that I spoke to was very polite and professional. She gave me my policy number. And she's also going to email me my policy and send it via mail service.

I received 2 notices with 2 different 800#s and 2 different customer numbers about renewing my contract which I already had a couple months ago. The CSR advised me that was a marketing concept that I shouldn't have received. I understand that departments sometimes can cross over and Your representative was very courteous and relieved me of any questions or fears.

We have not been able to get our car into the shop yet. We will be making an appointment shortly. This will be the first time to use your services and we're sure all will go fine. If we run into any problem we will be sure to give you a call to help us out. Thanking you in advance for your help.

It's pretty hard to get people on the phone these days, let alone professional, friendly, and helpful. Thanks for not making me wait all day and getting this done quickly, efficiently, and without a lot of headaches. I hope I don't need to use your services, but it is nice to know that they are out there waiting to protect our vehicle.

Charge the battery and check the battery cables and test the battery. The tech was very nice and did a great job. Will call you again. There is nothing left to said about the service, it was timely and great.

It’s going on 2 weeks and no CarShield rep has came to address or evaluate the problem. CarShield has no problem taking money out my account every month on time though. I’m ready to cancel my account. I feel that all I’ve have done is wasted my money and time.

We were very satisfied with our experience as a CarShield customer. If we had another high-mileage vehicle in the future, we would not hesitate to contact this company for a contract again. Their service was most satisfactory and their assistance with claims was prompt.

Starter went out on truck. Could not move truck or start. Great service by all. Had to have truck towed to dealer for repairs. They call CarShield and took care of all the paper work, this was a blessing as I had to be at work, They also provided me with a free loaner car until my truck was completed.

Thank you CarShield for getting my car back on the road. I really appreciate that because my car was down and car Shield got it back up and running. Thank you again carshield. They fix my problem real good. Thank you again car Shield.

Carshield did not pay the claim even though they sent a CS mech representative out and told my ACS mechanic to do the work. 6 month of calls and still nothing. I have called Nicole in CUSTOMER SERVICE and she said the rep from AmericanAuto will call within 48 hours (19 Dec 22). Still nothing. American auto pays the claims for Carshield.

My check was late this month but called CarShield and they processed my payment on the phone thus allowing my Policy to remain current/active. Note... tried to make a payment on Web but "error occurred contact support" when attempting to obtain a VERIFICATION Code.

I called to see if they do brakes. They do not do brakes. Customer service was real helpful about what they do. I did not have any service done. I just wanted a question answer and customer service answer the question. They were real helpful. Thank you.

Dealer stated adjuster would not fix moon roof. I requested for adjuster to contact me with the reason. The car has never been in an accident or damaged. I bought the best coverage you offer. I asked about electronics and moon roof specifically. You did approve electronic claim but not moon roof claim. I want an explanation other than not covered!!

Great experience. Great customer service agent. Very negotiable and smart. She cares about company and understands quality and satisfaction to customer like me. I truly enjoyed the experience with this agent. Very comfortable to deal with. Look forward to doing business with as soon as I get a great rate.

My experience was great. She helped me so much that I would tell everyone that she was awesome. I also want to say I am pleased with the coverage for my vehicle for the money. I have already told many of my friends about this company.

I called to see if my motor mounts were covered in my plan. Which they are. So I made an appointment to get the work done. And I'll get back to you after the work is done. I feel a big sense of relief having CarShield.

No consistency in auto bill, and the representative continue to call even when payment is made. My financial institution will only draft on the date I specified, and not before that date. CarShield should monitor these types of things more carefully.

They were upfront and honest. Explained and or answered all my concerns. Would recommend to everyone whom needs coverage for the home and vehicles. I am very content with the customer service representatives, they treated me as a human not a robot.

My experience was great from getting towed to having my truck fixed it was great one call and towing was scheduled and it arrived on time and I was informed that the repair was paid with no problem. Then I was called to see if everything was okay!!!

I lost a tire and didn't have a spare, I was stuck and stranded. The conversation and scheduling was such an easy and fast experience. I am very glad that it was at no charge. The smooth service was much appreciated in the hectic moment. Thank you for the expert way of conducting business. We will continue patronage.

I love how I get my questions and concerns answered quickly. No long wait times or tons of transferring. Thank you to the very helpful staff! I just wish they offered more coverage because my last repair wasn't covered at all!

Was getting very concerned. The last two payments I've tried to make never even got put into the system. So November and December's payment look like they were late. Finally got a hold of someone and they actually put them through then I turned around and called the bank to make sure that they were went through. Hope this does not happen again. Was very stressful.

Very good service and she gave us all the information we need to get started. I will recommend CarShield to my family and friends and the cost is within our budget and helps us a lot on our monthly bills which now with the cost of living going up. It's nice to know we are covered.

I had a broken ice maker and you guys couldn't find anyone who took home warranties, and you did a pay out and took care of all of out-of-pocket expense I had, worry free. Thank you. I do and will keep recommending both of your services to my friends and family and people I meet on the street and co-workers.

Representative was very respectful. Very quick to put up my account information and giving me proper information to help my needs. Inform me of proper procedures for having my car looked at so that if then I can make a claim.

Very impressive with service overall. A very satisfied customer looking forward to working with y'all for years to come. This all started with a friend by the name of John ** who recommended me to y'all back in 2020 which I was skeptical but he always said y'all handled everything professionally.

All is well. I liked the service the representations were always professional. I will immediately call CarShield should I need your service again in the future. I would recommend CarShield to others that might need extra coverage for their vehicle.

Transfer case and differential problems diagnosed by dealership late during the week of December 5th. The service advisor waited on hold for more than 30 minutes on Monday, 12/12/22. Finally was able to reach someone in Car Shield customer service & initiate the claim later ensuring that week. Documents were requested by the adjuster and I submitted those documents on 12/16/22 and again on 12/19//22 after they were “lost.” Now it has been 2 weeks since the dealer tried initiating the claim and there still has been no tangible progress. I have been without my vehicle for THREE (3) weeks now!!! I'm very frustrated and disappointed so far, but am hoping that this experience will have a good ending with my vehicle being repaired so that my final review can be positive.

Warranty came out less expensive than at dealership with better coverage. As a business owner that loves to save every penny and wants more for less in these hard times I highly recommend this company. But as we all know it all starts with great customer service and this company has it. Thank you CarShield for helping Americans

My bank card has been compromised so I was issued a new one. Customer service representative took care of updating my payment source. I was able to update my information and make my current payment to keep me current. I appreciate the very courteous and prompt service.

I called to get a quote, they started at 139 per month and dropped to 99 per month for their Gold coverage. I was interested, but the high pressure made me get cold feet. I am shopping for a car warranty and might go with this CarShield, but the pressure to sign immediately really turned me off. Also, I have no way of calling back and getting the same salesman whose name was Brett, if I did want to purchase it.

I recently purchased Car Shield and so far I have had a great experience with them. They are very professional and answers all of my questions appropriately. I have had to use my coverage twice and I am totally satisfied!

Good and helpful. The agent was very helpful and helped me get the correct information to him. They are on top of things and have everything up to date. I don't mind doing business with these people, very polite and helpful.

Customer service agent was amazing. She was genuinely concerned about what happened to me and was just super amazing! She was the second person that I spoke with and both agents were very helpful and showed concern for my issue. I would definitely recommend CarShield based on my experience with customer service.

Questions of how to use warranty if needed because check engine light came on. Representative was very informative with process. Directions were easily followed. Waiting on appointment with dealership on 12/20/2022. Was asked to contact company again once car was brought into dealership for the check of my vehicle status.

I was very surprised about how low CarShield was per month. It looks like my truck is covered from Day One even though I have a few minor issues. I'm looking forward to my next checkup with Tower Ford in Coos Bay, Oregon.

I liked working with Car Shield. There was a bit of confusion in the beginning and the women agents got it taken of quickly. This was my first time having to use the Car Shield policy I have and I am so grateful that I have it. The company does as it advertises.

After speaking with a representative from CarShield I was relieved. I was considering canceling because of misinformation and am glad I didn't. I am now saving more thanks to her I'm sure I made the right decision. I have yet to try the service you provide and hope I don't need it at all. If in any case I ever do, I'm sure all my needs will be met professionally and with straight forward answers. Thank you and I have a great day.

My experience with CarShield has been extremely great I would recommend them for anybody.. They answered all my questions explained the policy to me let me know exactly what was entitled inside my policy... If you haven't already joined the team I would recommend you do..

It was the first time I called. I did not wait for a representative on the phone for a long time. I had one immediately. She answered all my questions and gave me the information I needed. The call took about 5 to 7 minutes.

When CarShield is not accepted at a prominent car dealership in Houston TX. Then everyone needs to stay away from Car Shield, and/or cancel their policy and go somewhere else. The car dealership service dept. said that they would not accept Car Shield, or anything with "Shield" in its name, because Car Shield does not pay their claims. Do not buy Car Shield, it is a waste of money and a false sense of security!

Still working out the problem with Car Shield and claims dept. I'm still waiting on check for rental car and my deductible was NOT 100.00 dollars like I was told. It cost me almost 2000.00 on each one of my vehicles.

I was in a store when I received a call from CARSHIELD. The representative gave me plenty of time to discuss my needs. The questions were straightforward and he was able to deflect each doubt that I had. I would certainly discuss my experience with other family members.

None. I have not use this yet and hopeful l don't. I have nothing else to say at this moment. I just joined this. The representatives were great to talk to and they were a great help. l have no more to say until l need them.

I was seeking information on logging into Mepco, as the login credentials given to me did not work. It has been resolved to my satisfaction. Everyone I talked to at CarShield and Mepco were very friendly, helpful, and professional. I am now able to use the Mepco website.

Had a question on last payment. The agent told me my last payment was taken on 11/14/2022. The agent was very helpful to let me know that I was all paid up. I have not had to use Car Shield as of yet for any repairs on my truck.

Why did I have to pay for towing? I thought Car Shield would pay for that! I Pay monthly! Now I have to pay for towing on top of that! I will probably cancel this if this is how it works. Not a great deal!

It was a very good phone call. It was easy to give my information and my my overall feeling was positive. The customer service person was truly professional and courteous. All my contacts with CarShield have been excellent and I am glad I decided to go with CarShield for my repairs if my car breaks down.

Very helpful. Transferred coverage from a traded vehicle to a new, used, vehicle. Updated both contracts and saved a little money. Updated address and phone numbers, verified contract numbers on/for both contracts. Thank you Car Shield!

Price is excellent! Especially since our corrupt lying president Biden has created & caused inflation INTENTIONALLY. My truck payment is $700 a month so under $100 for complete coverage is a blessing and unheard of! I've had other warranties and this is as good if not better than the one you get when you buy a new vehicle and only a $100 dollar deductible!

I had been with Carshield for over 5 years, and I would NEVER EVER recommend this company to anyone. I had 4 friends who were looking to sign up and I immediately directed them to another vendor. Car Shield is a FRAUDULENT company who covers "NOTHING" when the time comes for coverage. I have posted on my Facebook page and on social media to all of my 61,000 followers to never trust or open a policy with you guys !! 0 stars from me, and my friends value my opinion on ALL issues! YOU ARE CROOKS!

Very good to have CarShield. They are there for you no matter what and I have it. This is my second one that I have gotten from carshield and yes it is beautiful to have it. You don't know when your car going to act up so yeah I wouldn't be without it so go get it if you don't have it. You won't be sorry. You'll be in peace with the prices are today. You'll will thank me and carshield. All you do pay the deductible on the contract and that's it.

Kayle provided EXCELLENT customer service. I am recently laid off from my job and Kayle was very kind and understanding about my situation and was able to get my premium reduced to a more affordable rate for both vehicles. My husband and I are both looking forward to becoming a part of the CarShield family.

Apparently there was a miscommunication regarding a covered repair of Automatic Transmission Cooler hydraulic lines. I spoke with a representative last night and both of us concluded that as a necessary part of the Automatic Transmission (not "rubber lines" which are not covered), these are covered by our policy. Please call Beth at the facility (309) 936-7875 to clarify. Thank you

My car was regarding my warranty coverage and the availability of any recommended repair shops. Was explained to that any ASE-certified shop was recommended and if they were willing to work with AAS. Rep was knowledgeable about the contract and coverage.

Just wanted to know what to do 'cause my engine light came on. Needed to know where to take vehicle for check on engine. Also called to see how to file the claim. Customer service was awesome with the questions I asked.

When looking into doing business with Carshield I experienced nothing but superb info to assist me with making an intelligent decision to do business with them. Their customer service representative was personable and very helpful. Their pricing structure was icing on the cake.

CarShield was as good as their word. The customer service was efficient and always friendly and courteous. I just wish I could say the same for the Firestone Store and their customer service and management. Thankfully, it looks like CarShield may have finally gotten them straightened out.

The couple of times I used this service, I had to also pay the taxes (Your commercial says that you pay the taxes. Awesome). My light came on. It was $150.00 with a $100 deductible, so why turn it in. Your commercial says that car rental is included. You don’t say that the customer has to pay for the towing first & go through you to get reimbursed. I keep this because I wouldn’t be able to pay for any repairs. I can hardly afford the monthly payments.

I just wanted to say the customer service specialist was very knowledgeable as she gave me alternatives since I was canceling one of my cars because I bought a new one. I definitely would come back and recommended Car Shield to others.

Worst adjuster ever no way half not covered. Will tell everyone how horrible everything was. 124.00 a month should cover what was wrong with car. Tired of being crapped on. You need to cover the complete fuel system.

I just filled out a survey, look me up and see the treatment I’ve been receiving. Not good customer service. It has nothing to do with fixing my car. I have been trying to get my double payment given back to me for several weeks now. I do not like the attitude of your so-called customer service reps

My policy with you has been a real blessing. When the engine went out you paid to install another one and saved me nearly $5500 dollars. You helped me understand the repair garage's progress and responsibility and kept me in the loop. Thank you

Had Carshield Over 2yrs, My check engine light came on. I tried all the Auto Dealer of my choice according to what Car Shield stated in commercial, all car dealers in Tucson Arizona would not deal with Car Shield because of reimbursement problems, I think I was misled and lied to and I would like all my money back since I was not able to use it at all to my satisfaction!

I’ve been using CarShield for YEARS. They never disappoint when it comes to quality service. I’ve used CarShield for all my vehicles and when it comes to getting the high costing service repairs done on your vehicle without paying thousands of dollars out of pocket in repairs, CarShield is the way to go!

I am seeking service for my 2019 Lincoln. The car in at the shop for repair. I was happy with the service I received from the CarShield representative. So far, I am pleased with the service I am receiving.

I was initially disappointed 1 of my vehicle issues could not be repaired by my CarShield policy...but overall I was very happy and grateful. The one issue was deemed to be preexisting I was told. Thank goodness for CarShield!

My bank account changed so I had to change my payment information. This was done by updating my new banking information. I was on hold for less than 15 seconds and this always helps and makes me/customers feel more important. Seconds and this always helps and makes me/customers feel more important.

Bottom line, Heather was great!!! Understanding, Compassionate and Empathetic of the circumstances that placed me where I am financially and other ways. She offered a few suggestions and clearly explained how my coverage can be affected prior to payment.

I have had excellent service every time I have contacted CarShield. I recommend the service to everyone who owns a used vehicle because you will feel much more secure with the knowledge that you are covered when the need for repairs comes.

First claim I have ever made and it was denied. A part that needed replacing was denied because it was corroded through no fault of my own. I would never ever recommend your company to anyone. I have paid for four months and I wish I just had my money back!

Peace of mind has never been more affordable! We have yet to need this product, but at 74 my husband is no longer interested in the family mechanic job. We travel across the whole USA to see our grandchildren. Knowing you are covered takes that possibility off the table. Thanks CarShield.

I am very pleased with your service and response to my submission. Turnaround time and explanation of the process was very timely and accurate. I was just speaking about the service to a friend this morning and he will be call you.

You said have $100.00 copay so why the hell when used I have to Pay $529,00 time before $732.00. Lies, lies, false advertisement, why don't you backup what you say, I am on a fixed budget and can't afford scams like this. Do you screw all your customers?

Excellent. The representative was very helpful and very nice. I would recommend Car Shield to a friend. I have seen many of the commercials on tv. I have much confidence that they will continue to provide perfect customer service throughout my repair process. I will always use Car Shield.

Very Excellent Service, I was given all the information that I needed to make a good decision, I was informed of all the plans to make my decision, and the plan that I choose fit my needs, and I like that it's a monthly payment, you're not lock in on a contract, thank you.

I submitted a claim to have the master switch for the power windows replaced and I am very satisfied with the service I received from CarShield to have it done through my dealership. The claim was processed smoothly and professionally.

Gary the customer service rep was very understanding and helpful. I needed to cancel the coverage on my 2008 Chevy Colorado but keep the coverage on my 2012 Smart car. He took care of this for me. Gary made this transaction smooth and easy.