CarShield Reviews

Very satisfied with prompt response. Every aspect of my conversation with agent was accurate and courteous. I have been completely comfortable with my subscription to Carshield. Hopefully, I will continue to enjoy the benefits of my subscription for many years.

Submitted new monthly payment instrument. Instrument previously used became exhausted and had to be replaced with a new one. Transaction was successfully completed and all parties were satisfied. The Car Shield Representative was cordial, helpful and understood the situation. I hope for the same assistance on future contacts.

To was very pleasant to deal with professional and patient in explaining the coverage. He doesn't rushed you. He is kind and knowledgeable. He called back cause I do t have my VIN number information of my car. That was nice.

Everything was easy and worry free. Dealership did all the calling so I did not have to be bothered. My car was 10 years old and for two years no claims. Then it just happened and I needed CarShield. Thank you.

Understanding the individual was difficult and burdensome most of the time. I am an American-speaking ** of 74 years and had to ask for clarification of what was said or conveyed to me. This individual should not be reprimanded; but, should be trained in a different method or given more training.

Very pleasant and helpful representative. Ms. ** was very helpful in finding my warranty as I did not have that information readily available. She corrected my email address and phone number. My son and I have the same name and he has a contract also. Just superb customer service.

I took the Fiat to my mechanic today for the check engine light. He said my policy does not include engine repair. I have according to my papers, the Gold Policy which is supposed to cover everything. I guess I should have gone with Endurance that keeps calling my house. Chrystal

My experience with CarShield was negative. Due to the information on your commercials that prompted me as a female to sign up for your service. the commercial does not state that the systems have to be failed: in order for you to pay a claim. The lovely Vivica A. Fox saying, "As a woman you really need this service." My charge was $2100 and I still have to pay you $110.12 a month. That is not saving me thousands of dollars.

The customer representative, his name is Steven was very helpful. He was also very persuasive and he also stated that I was getting a great deal for what I was getting. Instead of canceling my policy I made the decision to keep it. Thanks again Steven for helping me.

I call to change a few things on my profile. The representative was very nice and patient. I have not had to submit any type of claim yet but think they would be just as helpful. Will tell friends and family about the phone call.

I was assured my problems are covered under my plan. I requested pick- up and delivery of the vehicle which has been arranged for me. I have not had the above problems before and, although the car is nearly 11 years old, the mileage is still low, so it is not time yet to trade it in.

I have only been a customer a short time. There was no hesitation assisting me with my request. My due date was changed to a date that works best for us. It was quick and painless. Would highly recommend to my friends and family.

I canceled both of my contracts on 1/11/23 just 4 days after setting them up. Next thing I know they have taken out 2 payments out of my account for 1 of my vehicles. When I called Car Shield they denied taking out the payments. The payments have all of their information when they make them so the bank knows where they come from and they still have the nerve to play stupid and deny everything. I called Mepco their financial company they use. They said they have not run any payments that they must have come straight from Car Shield office. I have the email they sent me after the phone call on the 11th where I canceled everything so now I guess I will have to fight them to get my money back. I'm going to probably have to turn this over to a lawyer.

I needed to move my payment date this month. They were very courteous and professional and took care of my problem without any hassle. They have always treated me with respect regardless of what it is I'm needing help with.

Thank you for being so thoughtful and you have to think about it. I don't know how long the parts on my car will last. So I'm definitely glad you guys will be there to help me when I need you. You are a great part of my driving needs.

Keep up the great work. Customer care was above and beyond what I normally get on phone calls to other companies' customer service line. I believe your co. Must invest in employee training. Most companies lack in the area of emp. training. Keep it up.

The service I got was wonderful and I loved it! It was very helpful. I would recommend CarShield to everyone I know because they are good and confident and they will help you in every way necessary even as far as calling s shop for you. That really shows they care and they dare willing to help in every way possible.

Carshield thanks for the best.. Time and opportunity to say how this is my first experience So give little time set in so that I'LL feel more comfortable and Convention known. I have most Trust with carshield. Good quality And Well known business.

My 2nd rep Amanda really saved me from canceling with Car Shield. I called at 8:41 am on Fri. to get my car towed to my mechanic in Rockville, MD., the rep got me a tow (TF Towing & Recovery LLC) & said they would be there in 11/2 hours. When they didn't show up after 12 pm, I called them - the first time no one answered. Then around 12:40 they answered & said they were 15mins away. They never arrived. I called Car shield back at 2:30 pm to ask about the tow comp and find out what was happening. Amanda was the rep & she understood my frustration and promised to find a tow company that would actually show up. She said that the TF said they couldn't tow my car but didn't know they had to tell you (Car Shield) nor me the client. Amanda ordered Nardo's towing & Recovery and for my inconvenience waived the $59 overage ($125) fee I would have paid. Nardo's did arrive within the time slot and towed my car.

The representative was very kind and helpful. I really appreciated talking with her. It’s really great when you get someone knowledgeable and kind. It truly makes the experience so much better. Thank you for the great customer service and the ease of service within the call.

I am new to CarShield, had a question regarding the 20 day/500 mile or 40 day/250 service exclusion. I was told that if I do not reach 500 miles in 20 days the 40 day/250 mile automatically kicks in. We do not drive that much.

After some serious cold weather, my truck wouldn’t start. Got a jump and drove all over town. 2 days later it wouldn’t start. After three attempts it started. Drove several feet & engine stopped. Called Car Shield & explained the problem sounded like the alternator. They notified a garage for me to go to and then a tow company to get there. The emergency services associate was great. She was professional, courteous & friendly to a point that she talked to me like a part of my family to a point where I was no longer stressed or upset with my situation. Now that is what I call service.

Thank you for submitting my claim so quickly. I truly appreciate the understanding and patience. The company rewarded the two vehicles involved a total loss, which is a blessing, we are so grateful. Your office filled and submitted the claim so we didn't have more stress, they even called The Hampton Inn Garden Suits in mentor Ohio Reynolds Rd. property and faxed the information needed to reserve and pay for 4 days and 3 nights so we can get home safely. Thank you. We hope to enjoy our new vehicles your staff is assisting with.

Requested update on claim **. Customer service gave the updaters information I requested. I was informed that they needed a copy of the paid towing bill. The invoice was emailed to them. They are still waiting for a written estimate from the transmission company.

Car wouldn’t start so I call CarShield Roadside Assistance and the tow truck driver kept calling me with a delay for up to 3 hours. CarShield advise once the car is towed I was responsible for finding my way home. The tow truck driver finally showed up after 3 hours and was told that my car insurance was towing the vehicle because I was not sure if CarShield towing would ever show up. Not to mention none of the services that was needed for the vehicle was covered under the warranty.

Excellent service. Representative was great. I hope the coverage is as good. Thank you for being there. I have had Ford warranty. Was good for years. I switched to CarShield and hope I made a good decision. Cover my truck bumper to bumper. Thank you.

I admire the professionalism, knowledge of product, and courtesy! I appreciate the patience that was given me. I feel at peace with this policy and sleep a lot better too! I know I will have to use it eventually but I am very comfortable with the coverage.

It was an outstanding initial experience with CarShield personnel. The interaction was nothing less than positively positive with quality helpful, knowledgeable and cheerful representatives. It was definitely a pleasure and I look forward to the future needs of my Jeep Patriot.

I feel safe knowing I have a highly recommend service that will help in case I need it. When I call in and speak with customizer service they can be understood. Language is fluent. This helps me since I have a hearing issue.

Very happy with Carshield representatives. Car shield represents one of the programs. I believe most customers are happy with car shield. A happy customer is a good customer for life. What more can a happy or delightful customer say is important to others and car shield.

Couldn't read my contract until 4 months afterwards, requested 5 times. Online I couldn't read not much? Then hearing horror story from customers that needed their cars fixed, sham all that cash for ADs, and retired Stars, saying "Yeah my CarShield save me." Ha! Ha! 4000.00 dollars, maybe pay for the AD, Any Stars got CarShield. Hell No.

I initially called to cancel the coverage on my Elantra as I sold it to my daughter to help her get a dependable vehicle for work and taking our granddaughter to school, etc... After speaking with Giselle, I reapplied the coverage for a couple of weeks for her to address any issues that may arise. Giselle was very patient and professional throughout the entire process.

Monthly price change for policy. Pleased with the outcome. Hope it will cover the cost of repairing my car which is now more than 10 years old. I hope to continue doing business with CarShield. I have been with you for many years.

Everyone was good to me. They got me to where I need to be at. The repair shop was good. And I got into a car rent quickly. I would recommend Car Shield to anyone. They will get you back in your vehicle

I would recommend CarShield for the knowledge of the intake personnel and how they conduct themselves while explaining how CarShield can save money while owning an automobile. I have not use the warranty service but may have additional comments if and when I have to use it.

After purchasing an extended warranty only 3 days prior, as a result of purchasing my car 2 days prior to that, I was involved in a an accident which has totaled my car. As I've been considering a new car (for the 2nd time in less than a week), I was hoping to determine the cost of a warranty for each of the cars I was considering purchasing and using that cost combined with other factors to help make my decision easier.

Kayla was great. She helped me all through the work on that van. She worked with the mechanic to make sure the job was done and done right and through the whole ordeal. Kayla and the mechanic worked like a team together to get this job done and at last She made me the customer very happy.

I recommend because always I found everything I looking for. The customer service are excellent and professional. Carshield are the most important car insurance in the country. Cover the most important part for any car. Always you have the choice for any mechanic or dealer and paid direct to the mechanic or the dealer.

Lee was very knowledgeable, and he answered all of my questions. The price is not too high, especially for everything that is included in the Diamond package. The company I used before cancelled my warranty without notice, which really surprised me. All in all, I'm happy I chose CarShield!

Customer service was very friendly, helpful, and respectful to my needs. I have not heard back from the dealer yet, but so far, I am VERY SATISFIED with my service!!!! My agent assisted me with ALL of my needs, very quickly. She was also very understanding to my needs!!!

Representative was very helping helping me make my payment. Was wondering if you offer routine maintenance coverage as well such as oil changes tune ups brake pads and rotors, etc. Does rental car coverage begin at the time of breakdown or when the car starts being repaired?

The customer service rep was very polite and helpful. I had a question about how to upload a maintenance document to the app on my phone. She explained how to do this and also gave me an email address as a second option.

Rep was very friendly & helpful. Was able to cancel my policy when I found out I had another year of factory coverage. Darryl was extremely pleasant to deal with. His expertise was evident because of his timely resolution of the problem.

My experience was very good. The person help me to pay on my account. she was very helpful, explaining how the program works. I needed to change my address, she did it without any problem. She was very polite.

Very bad misrepresentation of contract, doesn’t pay, and poor customer service. Very bad misrepresentation of the contract. They do not pay for anything but cheap parts if they do, twice they refused to pay for my car's work, very bad customer service, rude, doesn’t care if you cancel your contract which right there says a lot. Refuses to let me talk to supervisors. They steal your money and don’t pay when you need it …. Scammers.

I had not received a booklet of coverage and was not sure of the coverage that was on my plan. The representative was very helpful in assisting me and letting me know when this booklet would be sent to me. I was concerned that my coverage would lapse and be able to get coverage. Thank for the response to my inquiry.

I am satisfied with the service I received today due to I was offered a lower monthly payment. I also received a list of repair shops in my area who accept Carshield. I would recommend Carshield to family and friends.

Very satisfied customer with Customer Service and timely response to my situations. I would highly recommend CarShield to friends and family. Friendly and courteous staff. The representatives are knowledgeable of their job and they make calls to ensure that the customer is satisfied and that all questions are answered.

Excellent customer service, the rep was very professional. Called me back when she said she said she'll. Haven't yet used this warranty for any claims but it's worth it. Hopefully I don't need it as my vehicles are well maintained.

I called CarShield and talked to Jordon on 1/3/12 to get a quote on my Honda Civic 2012. Very polite and knowledgeable about the insurance I needed on my Honda Civic. He gave me a quote and a discount on my insurance and I took it. Will recommend CarShield to family and friends, thanks.

I called about changing the date of my payment. The young lady helped me with my problem, and I was very satisfied with her way. She handled my problem. And she was very kind and tell me if I had any other problems just call back.

Requested brake and tire services, but they were denied. I was told my requests were maintenance issues. Yet, with one year to go before my contract expires an agent called about renewal of my current contract. Makes me wonder, is it concern about me or CS's bottom line?

I don't know much about cars, but Carshield took care of the problem. We gave that car to our son. Now we are encouraging him to go with CarShield, but we still have two cars insured with Carshield. Great company!!

Order Placement: Lots of time spent. Very knowledgeable. Very diligent making sure I understood the policy details and had all my questions answered. Created appropriate expectations. Cancelling: Made things very easy for me. Appropriately asked why we were cancelling (which was because we decided not to buy the car, or any car). Clearly explained how the process would proceed and how/when I would get my refund. Very personable.

The customer service representative was patient and informative. I would recommend call CarShield to my friends. I will definitely put Car Shield on any vehicle that I purchase. I feel secure and knowing that I don’t have to pay for any major repairs on my vehicle out-of-pocket.

I called your company because I learned that my account was not paid due to the fact that I forgot to tell your company that my account was compromised so the bank locked my card. I called and made the proper arrangement made a payment on my Ram and I also I thought in my right mind that the jeep was also going to be covered. Well now I learned that the jeep was not covered so I will be calling in the morning sometimes after 11 o’clock to figure out what the problem is and also when I made the payment for the ram they wrote back to me and said payment went through for an Infiniti. I don’t own an Infiniti of me advise that if this doesn’t get solved and keep making errors on my account professionally, I don’t want anything to do with your company. I will close the account OK so this is it this is my last chance your last chance as well. Please do not call until after 11 o’clock you will not. I say again you will not get to speak to me before that.

Love it soo far, great job, kind service personnel, keep it up. Glad to have the protection at a cheap price. People have been helpful and kid, love it soon far. I have not used it yet soon can't give my true feelings, but so far service has been very awesome thanks

Thanks for the peace of mind on the road as I know that I have the extra covered on my car as I travel to see my family and kids that are up and down the west coast and you never know what could happen even though you take extra great care of your vehicle.

I check out other auto repair insurance dealers and they could not match CarShield's. The lady I talked to was very informative about trucks and cars. She answered all my questions and explained how your system worked. She also explained and talked about some repair items that I did not think CarShield would cover repairing.

Why describe. You guys don't respond anyway. I have tried numerous times to contact Felipe C (your Agent in charge of claim) by phone at 1.800.531.1925 ext. ** and had to leave messages tagged urgent, with no response. CS did not pay for all necessary and associated parts/labor on my car. My out of pocket expenses were $665.85. Can somebody call me?

It's been a long time for me to be paying for a rental. I get tired of getting hung up on when I call them. They don't want to fixed my jeep. This is the 2nd shop for my jeep to go to. I'm tired. I don't have the money.

No stress. Polite. Knowledge. Friendly person. Laura called me back as asked her to the next day for me to speak with my wife before I decided and Laura did call me back. Laura was quite patience in listening to my questions and responded very well.

My car was totaled 1/5/2023 and right now, I have no car at all. I will use in future when or if I have any need for your services but thank you for being there if I would have need and you have great workers.

I really never speak with anyone but my car service dept always gets a quick response from your office and in turn they are able to do a quick job in repairing my car. I am glad that I have a warranty with CarShield.

Auto Nation Nissan service department replaced the ignition coil and active grill air shutter. I told the Nissan service advisor that I want to use my Car Shield warranty for the repair work. The service advisor called Car Shield. The repairs work was paid by Car Shield and I got my car and I drove home thanks to CarShield.

For the most part the service provided is ok except for the part about not using original parts, which is not stated anywhere, the company has upgraded and let go some companies under their umbrella which is why I stayed with them. I also think they should cover bolts and washers; they are not the same as screws.

You didn't cover **, you explanation was **. Wouldn't recommend you to my dog, let alone my worst enemy. You can stick this company where the sun don't shine. When I was sold this coverage I was told it would cover a water pump and components, wrong. Again, fuel injectors are part of the engine but you don't cover that either. What good are you to someone like me when I'm this far away from home?

Well no interaction as of yet but pleased at how you support people and their dreams of owning the cars they love. Look forward to adding another vehicle when I have the chance to, the prices and coverage are very reasonable.

First, CarShield has a good product at a decent price, however, read and understand your contract and don’t give up if your claim is initially denied. Warning, it’s likely ALL claims will be initially denied, prepare for a battle that you WILL win. I suspect Car Shield saves a lot of money by ripping off customers that accept No as an answer or the customer doesn’t want to argue for their benefit. Like many Insurance and Warranty companies this appears to be their business model?!? Also worst customer service experience ever!!! The garage and I spent a total of 7 calls and over 4 hours in the phone to initiate and process the claim! Here’s my recent experience in December 2022.

I was very grateful that CarShield covered the problem that I had. I would recommend CarShield to everyone. I am so glad that I have them on my side. They are great people to work with and they are always super nice when you call them.

Company does not want to pay for anything, and when they don't cover a part they won't cover diagnostics either. How do you know what wrong without checking. This Company should not be in business, my car needs a $400 part, it's not covered because of the word exhaust os in its name but the actuator is covered, talked to 5 different customer service people. 1 out of 5 was on my side but I lost.

Very good rep. Made me understand of what I was buying. Let me know I could contact him if things were misunderstood. I hope your company is as good as your salespeople. Look forward to the upkeep of my Buick Century.

It has been a great experience with CarShield. They are real and efficient. I would recommend them to family members and Friends that is a good company to have in a position where you own your car or home. I was able to take my car so whatever dealership I wanted to go to and they did come through with the service provided for my vehicle.

Took almost three months to get car back. Don't know who cost it to take that long. But I'm glad I have it back. I found out that I'm having issues with my radio now and smelling fumes but the dealership not calling me back. What can I do? Thanks. Delphine **

Amanda was very helpful and understanding. Do not need extended warranty anymore. I'm either selling to my dealership or trading in for money and new car. But if I need you again I will call. Thanks for the previous year. Was easy to obtain.

I never received any paperwork on my new contract, I had to call to have one sent to my home address. I am not happy that I had to do so. This is not a good way to start a contract with new customers. Bad for business!!!!

The Gomez and garage service. And I am myself. Have been with a bad experience with customer service and adjuster problems. Getting my truck fix. It has been a week. And no answers. Who can we speak to help with this questions. To clear this up. And get my truck fix.

They were very good. They were right on point. They were very helpful. I hope that I will be very happy with you. I hope that I can recommend people to them. So far I happy with you. I hope that I happy.

Very good company and at the pocketbook. I tell everybody I knew, get Carshield. You can not go wrong. You save yourself a lot of money. The money you save you could buy the next new car or go on the trip of your lifetime.

Painless and competitive. I currently have a vehicle covered and had to utilize the service at a tremendous savings to me. Great to know that coverage takes over when factory warranty expires. I am very satisfied with the policy thus far and look forward to the coverage on the added vehicle.

Everything was done perfectly. I’m happy I pick cost you. Yes, I will recommend it to a friend. My car has broke down. I wish I got it sooner. I paid $900-$1000 last year to get my car fixed hopefully cause she’ll take care of everything for me, thank you.

Called to change our due date on our account. It was done in a matter of minutes. The person who handled this was very courteous and efficient. Everything was handled in just a couple of minutes over the phone. I was extremely pleased with dealing with CarShield.

I had to cancel my son's coverage on his car because he is selling it. I just got him the coverage a few days ago, so I was able to get my problem solved quickly and easily. Both representatives were kind, patient and knowledgeable.

My power steering light came on unexpectedly and I lost power steering. Ultimately, the battery light came on. I drove to dealer who, after diagnostics, said the battery and alternator had to be replaced. It was Saturday morning before New Year's and I had to get home to get medication. Ourisman fixed the problem and the service associate said he would contact CarShield on Monday and get the issue resolved. He did and CarShield approved. Thanks!

I believe CarShield screwed me over on car rental.. My car was in the shop from Wednesday till Monday.. I rented a car then was told I wasn’t eligible for reimbursement.. Would never recommend car shield to anyone…When I signed up car rental was an important factor for choosing car shield.

Some parts of the coverage are not available. Which still can be costly. Everything should be covered under the hood, all electrical parts and seal, driver module and low-pressure fuel sensor. I would also like to point out that the last two times I tried using CarShield, the request was disapproved. It is unfair to be with a company for service and never get approval for small items on a vehicle. There should be some type of consideration on parts.

Helpful, very nice, kind, knew what I had needed to be done and patient and guide me in the right way so I would know what to do when I go to have my truck service at the dealer and show me the the way to contact them if I have any problems with getting my car fix.

When you have a claim you always find a way not to pay. Always saying something else caused it. When someone gets a plan you should explain what covered under the headings. When I called about a couple of things they said they were covered then the repair shop called and they said they weren’t. A rip off taking people's money. Totally wrong.

I bought a CarShield policy last evening. In less than 24 hours, I was telling my older brother about the deal. And he asked the question, "did you get your military discount"? My answer was "no, I forgot to ask". I called, Car Shield Customer Service and spoke to the representative and the agent promptly applied the "Military Discount" to my contract. Thank you.

Change in plan payment option. Request went off seamlessly. Patrick was very helpful. I needed to change from credit to debit card. The wait was short. I also expect the changeover to be smooth. What should have been simple was... Thanks.

I needed to cancel because my new vehicle had full coverage already. Person who handled cancellation was nice and handled call well. I had no problems with the cancellation. Would have been nice to handle it online, but with doing it in a call I was certain it was complete.

I only asked if tire blowouts are covered to which I was told they are not. I also told them I had lost my original paperwork and requested more to which I was told it would be mailed out. I will be waiting for this information in case I ever need to file a claim.

Setting up payment date. Was simple and expedited quickly. Your representative was very professional. I recommend your company to anyone with a used car first and foremost. I was unaware that you also handle brand new cars. I’m sure your policy exceeds most warranties. Thank you.

Great service on fixing my vehicle when the starter had to be replaced. That would have cost me over $700 if I'd have to pay out of pocket. I reiterate that CarShield really came through for me when I needed them most.

I called in to cancel my policy since I sold my vehicle, and both reps were very professional and did a great job assisting me. I will definitely be back at some point, and refer family and friends to purchase your products.

Very courteous, knowledgeable and answers all my concerns. Would recommend and have recommended CarShield to friends and family. I think it’s important to have a back up plan if you need help getting your car fixed and they are worth the money to get it.

I went to my car dealer and was informed they no longer use CarShield. I pay month but was not able to use CarShield. I was fowarded a list of places where I can use CarShield but not my current dealer.

Everyone was so nice this morning again Thank You So Much. I recommend CarShield to anyone it's a great plan to have before your car break down because it will. I have had to use CarShield last year and I was very please with their service, they explained everything to me that I would have to do again. Thanks.

My car needs coils and I called CarShield to see if it was covered. Thank goodness it is. It helps with car repairs, when I don't have the money. I'm so glad I have CarShield to make possible to get my car back in the road again.

Needed to update credit card information. Also needed places in my area “country“ that would fix my car. Chris in customer service was so patient and helpful. He had so much more info for me but computer crashed. Not his fault. Technology.

I wish I would have been told prior that you pay and then get reimbursed. It’s tough these days, who has a few extra hundred dollars for a rental. Guess I’ll have to figure it out. Not sure how but will have to find a way.

I was hoping coverage would be a lot better. 70.00 a month and your company only pays very little. I thought after looking at the commercials Car Shield would pay more, I have had different issues with very little results and the dealership won't take Car Shield. Now I have to go to shops that will take it.

Customer service was exceptional, handled in very professional manner. Person I spoke to quickly and clearly answered all of my questions. Got good feedback for follow-up if needed. Thank you for the great work and speaking to the personnel.

My grandson bought a GMC Sierra and it ended up having to have the transmission replaced. Car Shield took care of a lot of the cost and he paid a fraction of the bill. It ended up having other issues and Car Shield was right there and covered the job! I would encourage anyone who purchases a used vehicle to cover themselves with Car Shield!!

Over a week ago my car cut off. Had to towed. Still waiting for car. To be fix. I guess after the holidays. I feel like it will be taken care of. Needing a rental car. Have to pay someone to take me back and forth to work.

Check entered into my bank late. Called in to make payment to keep my account active and in good standing. I like the service and did not want it to lapse. The representative I spoke with was very helpful and was able to make the process easy and she was very empathetic.

HAPPY. I am so satisfied with the experience that I had filing for my insurance for my car. Yes I recommended my family and friend. I have no worries about my car I found a reasonable and affordable insurance for it.

There's no order number but the issue was that an additional $69.99 was withdrawn from my checking account accidentally, I was told by a young lady who works with the company. I rate it as is because of the error.

Received two phone messages to call Car Shield about my coverage. When called each to speak about my coverage no one could figure out why I was called. Makes me wonder what is going on? Would like to know if anything is needing to be discussed or changed. Thanks, JD

Keep up the good work because you guys are great and doing a good job so far. Keep doing what you are doing because I have no problem at all. Not yet. So with that being said just keep it up. That what make me happy.

Auto is at a repair shop waiting for adjuster to propose solutions. I've been waiting for several weeks. NEED to get car repaired! Really causing major inconvenience for my family. The reason I chose CarShield was because of the TV ads. Please expedite so we can get our lives back to normal.

Very helpful and courteous and helpful. Gave me information and told me that he would take care of matter in an expert way. My situation was taken care of in an immediate way. He updated my account with the correct information in a very efficient way.

When I asked some general questions the customer service representative was very knowledgeable and answered my questions immediately. I highly recommend CarShield because they do pay out when you have a problem with your car. I'm grateful that I feel at peace knowing that I am covered for many repairs. CarShield is there for me and I know it and I feel really good about that.

My experience with Car Shield was very helpful. I just added up the payments over time and came up with the conclusion that the payments would pay for the repairs. Samantha was very helpful in processing my cancellation. My experience with Car Shield was great. I have referred you to my friends.

I retired a couple of years ago and decided I wouldn't buy another car for awhile. I have a Grand Cherokee Jeep that has served me well. Saw all the commercials about how wonderful CarShield is. No problems until October of this year. Problem with air condition, I have the Gold plan and felt I was in good shape, WRONG. First, the Jeep dealership where I get all my routine maintenance done does not take Carshield? I called Carshield and got a list of shops in my area. Everyone I tried had a problem with the amount of money Carshield was going to pay. Biggest problem carshield wanted to ship the part to be used, no shop in my area would accept shipped in parts.

Great service with the company and the benefits are perfect. I would recommend the service to all of my friends and family members who warranty has expired on their vehicle's because you could be paying a lot of money for repairs if you don't have CarShield. Do please invest your money where someone will help you take care of your needs.

I have nothing to say. I was only inquiring about a question I had. The agent that helped me was very knowledgeable and a pleasure to speak to. I have not had to file a claim as of yet but I am more than confident there will be no problem. If that time ever comes. Thank you.

I called CarShield when my car broke down to get a tow truck. The representative was very thorough and friendly. I will recommend CarShield to everyone. It is well worth the money I pay every month to CarShield. They have always been very respectful when speaking with me.

Dell was very helpful and knowledgeable when I called to cancel my contract. I didn't understand initially, that the coverage was for breakdowns only, so after reading the contract booklet twice, I was alarmed when I realized it doesn't cover regular service. I explained to Dell that I generally try to be proactive with my vehicle maintenance, so had decided to cancel the contract and just put the same money aside myself for any repairs I might need in the future. Dell helped me to appreciate the value of breakdown coverage, so I kept my contract in force.

Took GMC to local GMC Dealer for front end noise. Dealer found issue with power steering pump and hoses. Also found pinion seal leak and pan gasket leak. GMC Sevice called Car Shied for repair authorization. Authorization given repairs Made. Car Shield called me to advise of authorization and asked if there was anything else they could do. Pleasant doing business with Car Shield.

I purchased my Powertrain Gold Warranty from CarShield in October, 2020. My head gasket is blown and several other major components to the engine is not operating at 100% on my engine. CarShield denied my claim and left me stuck with approximately $8,000 in repairs too handle out of my pocket. Please do not purchase a warranty from them. They are a complete scam and they play games with the contract and come up with nonvalid reasons as to why they deny the claim. I would not recommend or trust them ever again. The auto repair shop where I took my 2015 Jeep Wrangler, provided CarShield with a detailed report and they still denied my claim & has not even came out too see or inspect my vehicle. They do not stand by warranty and are false advertising to be one of the best car warranty companies around. They are awful.

Good. Informative and helpful regarding my choice for product and price availability for a future warranty. I have been with Car Shield for 4 years and needed to look ahead for replacing a warranty in 5,000 miles. I look forward to renewing with Car Shield on their new month to month contract plan.

Due to my past issues with my 2003 Mustang, my repairs were minor that it is not covered under my contract. Therefore, I was willing to cancel my contract and just pay out of pocket, since I am already doing that. My payment of 129.00 will be used by me since I am already paying that amount.

I subscribe monthly to your consumer affairs magazine and try to read and keep up to date on products, and I have relied heavily on your ratings until now. I cannot believe consumer affairs gave these RIP-OFF car warranties good ratings, or let these fake reviews fool people. The FINE print in all these car warranties is where they get you. You have a repair that is going to cost thousand dollars or more, they (all of them) will try to haggle every way in the book to get out of paying for it, is that what the customer wants to deal with, not me. I learned my lesson.

The process between Firestone and CarShield was flawless! Marquis of Firestone handled everything! I could not be more happier. I will continue to help my vehicle covered by CarShield and maintenance by Firestone. Both CarShield and Firestone stayed in contact with me the whole entire time to let me know where the process was. I can't say enough about CarShield and Firestone. If you have an older vehicle with over a hundred thousand miles on it it is time for parts to malfunction and to have CarShield and a reputable shop to handle your car needs the process goes much much smoother and easy.

Customer service was fantastic. So helpful, pleasant, and professional. The car warranty plan was explained and sent to me via e-mail within minutes. They valued me as a customer and awarded me with a reduction in my monthly costs.

Back up camera not working properly, Gas release in vehicle not functioning properly. Joined in June at a cost of $143.00 per month. Went to get things fixed in Oct. Told items weren't covered. Nothing but a rip off. Your customer service reps should learn how to tell the TRUTH and not rip off senior citizens.

Good Experience. I had no problems with working with CarShield. I would recommend it to my friends. The staff is knowledgeable and listens to what I am saying and asking and gives back good information that can be understood by a lay person.

Both representatives were very helpful and very pleasant with whom to work. They each were most willing to assist me in my quest and handled my case in a most professional manner. I am most pleased to have worked with these representatives of your company and wish that all companies could have representatives as pleasant to work with as they were. Bravo Zulu (high praise in US Navy terminology).

I called Car Shield to see if I'm eligible for any Car Shield benefits yet as of 12/29/2022. I was advised that I'm not eligible until 01/03/2023. So I'm responsible for any repairs made to my vehicle until this date.

Victoria worked very hard to help me in trying to cover a problem with a truck to cover fuel issues. I had to increase the coverage to ensure future coverage at no cost to me. I am retired and in a fixed income. She really helped. Thank you. Victoria has a fantastic skill with her ability to talk to the client.

My first time putting in a claim with CarShield and it was a terrible experience. Customer service just told me the work that needed to be done on vehicle would be cover, she did not go over any instructions, like what the process or who do I call if I have any questions. Then when I took my vehicle to my car dealership, I had to wait several hours because of the lack of communication and challenges the car dealership had getting a hold of a CarShield representative and the process of taking picture. The whole experience was unbelievably BAD. Then after waiting four hours, I find out CarShield was only paying five hundred dollars of my $1.400.00 bill. It would not have been bad if someone would have gone over the process so I could be prepared.

Great service & very helpful. Quick to help & keep me updated. Got right to the point of what was needed. Addressed my concern very promptly. Was able to clear the matter up. Got what I needed completed. Had warranty for several years & it is a life saver. Recommend to friends.

I called because I never received a copy of my policy. And the customer service rep that I spoke to was very polite and professional. She gave me my policy number. And she's also going to email me my policy and send it via mail service.

I received 2 notices with 2 different 800#s and 2 different customer numbers about renewing my contract which I already had a couple months ago. The CSR advised me that was a marketing concept that I shouldn't have received. I understand that departments sometimes can cross over and Your representative was very courteous and relieved me of any questions or fears.

We have not been able to get our car into the shop yet. We will be making an appointment shortly. This will be the first time to use your services and we're sure all will go fine. If we run into any problem we will be sure to give you a call to help us out. Thanking you in advance for your help.

It's pretty hard to get people on the phone these days, let alone professional, friendly, and helpful. Thanks for not making me wait all day and getting this done quickly, efficiently, and without a lot of headaches. I hope I don't need to use your services, but it is nice to know that they are out there waiting to protect our vehicle.

Charge the battery and check the battery cables and test the battery. The tech was very nice and did a great job. Will call you again. There is nothing left to said about the service, it was timely and great.

It’s going on 2 weeks and no CarShield rep has came to address or evaluate the problem. CarShield has no problem taking money out my account every month on time though. I’m ready to cancel my account. I feel that all I’ve have done is wasted my money and time.

We were very satisfied with our experience as a CarShield customer. If we had another high-mileage vehicle in the future, we would not hesitate to contact this company for a contract again. Their service was most satisfactory and their assistance with claims was prompt.

Starter went out on truck. Could not move truck or start. Great service by all. Had to have truck towed to dealer for repairs. They call CarShield and took care of all the paper work, this was a blessing as I had to be at work, They also provided me with a free loaner car until my truck was completed.

Thank you CarShield for getting my car back on the road. I really appreciate that because my car was down and car Shield got it back up and running. Thank you again carshield. They fix my problem real good. Thank you again car Shield.

Carshield did not pay the claim even though they sent a CS mech representative out and told my ACS mechanic to do the work. 6 month of calls and still nothing. I have called Nicole in CUSTOMER SERVICE and she said the rep from AmericanAuto will call within 48 hours (19 Dec 22). Still nothing. American auto pays the claims for Carshield.

My check was late this month but called CarShield and they processed my payment on the phone thus allowing my Policy to remain current/active. Note... tried to make a payment on Web but "error occurred contact support" when attempting to obtain a VERIFICATION Code.

I called to see if they do brakes. They do not do brakes. Customer service was real helpful about what they do. I did not have any service done. I just wanted a question answer and customer service answer the question. They were real helpful. Thank you.

Dealer stated adjuster would not fix moon roof. I requested for adjuster to contact me with the reason. The car has never been in an accident or damaged. I bought the best coverage you offer. I asked about electronics and moon roof specifically. You did approve electronic claim but not moon roof claim. I want an explanation other than not covered!!

Great experience. Great customer service agent. Very negotiable and smart. She cares about company and understands quality and satisfaction to customer like me. I truly enjoyed the experience with this agent. Very comfortable to deal with. Look forward to doing business with as soon as I get a great rate.

My experience was great. She helped me so much that I would tell everyone that she was awesome. I also want to say I am pleased with the coverage for my vehicle for the money. I have already told many of my friends about this company.

I called to see if my motor mounts were covered in my plan. Which they are. So I made an appointment to get the work done. And I'll get back to you after the work is done. I feel a big sense of relief having CarShield.

No consistency in auto bill, and the representative continue to call even when payment is made. My financial institution will only draft on the date I specified, and not before that date. CarShield should monitor these types of things more carefully.

They were upfront and honest. Explained and or answered all my concerns. Would recommend to everyone whom needs coverage for the home and vehicles. I am very content with the customer service representatives, they treated me as a human not a robot.

My experience was great from getting towed to having my truck fixed it was great one call and towing was scheduled and it arrived on time and I was informed that the repair was paid with no problem. Then I was called to see if everything was okay!!!

I lost a tire and didn't have a spare, I was stuck and stranded. The conversation and scheduling was such an easy and fast experience. I am very glad that it was at no charge. The smooth service was much appreciated in the hectic moment. Thank you for the expert way of conducting business. We will continue patronage.

I love how I get my questions and concerns answered quickly. No long wait times or tons of transferring. Thank you to the very helpful staff! I just wish they offered more coverage because my last repair wasn't covered at all!

Was getting very concerned. The last two payments I've tried to make never even got put into the system. So November and December's payment look like they were late. Finally got a hold of someone and they actually put them through then I turned around and called the bank to make sure that they were went through. Hope this does not happen again. Was very stressful.

Very good service and she gave us all the information we need to get started. I will recommend CarShield to my family and friends and the cost is within our budget and helps us a lot on our monthly bills which now with the cost of living going up. It's nice to know we are covered.

I had a broken ice maker and you guys couldn't find anyone who took home warranties, and you did a pay out and took care of all of out-of-pocket expense I had, worry free. Thank you. I do and will keep recommending both of your services to my friends and family and people I meet on the street and co-workers.

Representative was very respectful. Very quick to put up my account information and giving me proper information to help my needs. Inform me of proper procedures for having my car looked at so that if then I can make a claim.

Very impressive with service overall. A very satisfied customer looking forward to working with y'all for years to come. This all started with a friend by the name of John ** who recommended me to y'all back in 2020 which I was skeptical but he always said y'all handled everything professionally.

All is well. I liked the service the representations were always professional. I will immediately call CarShield should I need your service again in the future. I would recommend CarShield to others that might need extra coverage for their vehicle.

Transfer case and differential problems diagnosed by dealership late during the week of December 5th. The service advisor waited on hold for more than 30 minutes on Monday, 12/12/22. Finally was able to reach someone in Car Shield customer service & initiate the claim later ensuring that week. Documents were requested by the adjuster and I submitted those documents on 12/16/22 and again on 12/19//22 after they were “lost.” Now it has been 2 weeks since the dealer tried initiating the claim and there still has been no tangible progress. I have been without my vehicle for THREE (3) weeks now!!! I'm very frustrated and disappointed so far, but am hoping that this experience will have a good ending with my vehicle being repaired so that my final review can be positive.

Warranty came out less expensive than at dealership with better coverage. As a business owner that loves to save every penny and wants more for less in these hard times I highly recommend this company. But as we all know it all starts with great customer service and this company has it. Thank you CarShield for helping Americans

My bank card has been compromised so I was issued a new one. Customer service representative took care of updating my payment source. I was able to update my information and make my current payment to keep me current. I appreciate the very courteous and prompt service.

I called to get a quote, they started at 139 per month and dropped to 99 per month for their Gold coverage. I was interested, but the high pressure made me get cold feet. I am shopping for a car warranty and might go with this CarShield, but the pressure to sign immediately really turned me off. Also, I have no way of calling back and getting the same salesman whose name was Brett, if I did want to purchase it.

I recently purchased Car Shield and so far I have had a great experience with them. They are very professional and answers all of my questions appropriately. I have had to use my coverage twice and I am totally satisfied!

Good and helpful. The agent was very helpful and helped me get the correct information to him. They are on top of things and have everything up to date. I don't mind doing business with these people, very polite and helpful.

Customer service agent was amazing. She was genuinely concerned about what happened to me and was just super amazing! She was the second person that I spoke with and both agents were very helpful and showed concern for my issue. I would definitely recommend CarShield based on my experience with customer service.

Questions of how to use warranty if needed because check engine light came on. Representative was very informative with process. Directions were easily followed. Waiting on appointment with dealership on 12/20/2022. Was asked to contact company again once car was brought into dealership for the check of my vehicle status.

I was very surprised about how low CarShield was per month. It looks like my truck is covered from Day One even though I have a few minor issues. I'm looking forward to my next checkup with Tower Ford in Coos Bay, Oregon.