CarShield Reviews

I seen Ice T representing Car Shield. It made me curious to consider the extra coverage. I already have car insurance, AAA, AARP to name a few...so why not. I called and spoke to Byron **. He was knowledgeable, patient & convincing. Now I have Car Shield.

As I said, I have already done this. Just now and on the day I called in. It would tell you that David ** on December 7, 2022 was so professional and guided me not only to a Diamond Elite plan but also got for me a discount and also set me up on a budget plan.

Very satisfied. Great customer service. Was well respected. Everything worked out as it should. I would recommend Everyone I know to get Carshield. This company is amazing. I love everything about it. I will be getting this on every vehicle.

Making payment. I was unable to do it online so Ashley helped me out tremendously. She is a gem for the company. I really am enjoying Carshield. Just need to figure out how to make a payment online if need to.

The agent explained in a very clear and easy to understand way why I should wait before canceling my current policy with another company.. I think this contract gives us more coverage for less monthly payment. I have heard nothing but good reports about Carfax

Updated on 03/20/2023: Carshield requires you to leave your car at repair facility once the engine light comes on. It took 12 days for them to authorize and another 12 days for my car to be repaired. Being that I can't remove my operating car or my claim would be denied, I had to leave it there. I have the highest coverage, GOLD. Carshield pays for the rental in arrears. I now know why they do this! So I was out of pocket. They only paid for 7 days even though it took more than that for them to even authorize repairs. How was I supposed to get to work? I requested 786 as I only rented a car Tues thru Thurs when I had to be in the office. Thank goodness I did that as they only sent me a check for 311. This is an unfair practice as I had to leave my CAR at the repair shop per carshield's policy. Just FYI.

The girl I talked to was helpful. When I asked for the booklet containing policy #, phone number of claims, what they cover, what they don't cover, who I need to talk to etc. she said she would send the booklet to me.

I am completing survey. I am pleased with the customer service and I have definitely referred friends to CarShield. The representative was courteous and was very helpful. I felt that my problem was resolved without judgment. I plan to keep my plan with Car Shield. I have not had to use the plan for my car as of this date but I feel sure that I will be taken care of promptly.

The agent was able to add a new credit card to my account and process the monthly payments for my two vehicles. During my time on the phone with your agent she was very pleasant and was able to help with my issue without any problems.

I’m just gonna drop Car Shield. They lied about what they will do and misled me, so I’m just going to withdraw from their contract. I’ve been going thru to to much and haven’t even been with them for a fully 3 to 4 months. I’m done.

I've had excellent service from CarShield. I was skeptical of aftermarket protection plans, but CarShield lives up to its promise to provide peace of mind, complete coverage and a price that is affordable. Claims are handled quickly and they follow up to make sure you are satisfied. If you have a car that doesn't have a factory warranty get CarShield. It's the real deal.

I was well pleased with the performance of Car Shield responding in a quick manner to avoid problems with me having transportation. I'm pleased with the service. My mechanic was impressed with the way Car Shield authorized him to perform the repairs. I will certainly let others know about Car Shield because this was the first time I made a claim since I got the coverage.

Jackie assisted me and professionally, went over things in the contract that I did not know. I’m proud to say because you had my back. Thank you.. now I know what he said cause he’ll care go farther and eight the staff goes the extra mile. They take the hit. I got 1000. I’ll claims if needed but they there to help you do it..

I recently purchased the CarShield Diamond w/ Elite Plan. Although my Sales Rep was very thorough and professional, and explained everything to me, when I received my Paperwork Package, I saw some parameters that confused me (my fault for doing that with a young child running all over the place). I called Customer Service just to get some clarification and the Rep was super nice, very professional, and extremely well versed. In just a few quick minutes, he made everything crystal clear, and I found it to be very comforting knowing that, in the event of needing the Service, I'd be dealing with competent professionals. I haven't even needed the Service yet, and I'm already impressed with the courtesy and professionalism.

Since my 2017 Silverado is nearing 100,000 miles, I thought it wise to sign up for Carshield. Being retired with a modest fixed income, a major repair of my truck would put me in a real financial bind. I spoke with John and he was most helpful and treated me with courtesy and respect. Of course, the premiums will require me to tighten my budget quite a bit, but I now have peace of mind knowing that I've got coverage if anything breaks down.

Outstanding. It was easy to sign up for the services. The agents were very nice and informative. I would recommend the service to others. Thanks for being there. I will Definitely consider CarShield at a future date when my new car is out of warranty.

Called to get credit card info change. There were no issues and it was done quickly . The rep was very helpful and had updated the info in about 10 min. The rep also updated other things such as my address and phone number. The service was great.

I was driving down the road and the check battery light came on the like the car is possessed. The ABS then the Transmission light and Engine light, I pull to the side of the road and called for some help with this car possessed. I received outstanding support and assistance. Finally all was going to be alright. Tow truck was on the way. My breakdown begin at 9:20pm and I was home in my nice warm bed by 11:00pm MTS time. Not bad. Now for the pain of repairing that possessed car but wait I have CARSHIELD. That will ease the pain of the repairs. Thank you Car Shield. Do drive without it. THAT'S THE FACT JACK.

I made a mistake with my original contract. They were great at cancelling that contract and getting me a new contract. Customer service got back to me and also issued me a refund for last contract. Thank you!!!

Hunter was very helpful. He had an outstanding attitude on the phone and was able to get me exactly what I needed and explained everything clearly to me! I was very frustrated by the time I called CarShield as I had spoken to several other extended warranty services prior to CarShield, yet he was a very cheerful person and he got me in a better mood and got me what I was calling for for way less money than any of the others!!! Will definitely recommend friends and family to CarShield!!!

Didn't know my account was on autopay so I ended up paying it twice and will be refunded the 2nd payment which I hate in 3 to 5 business days. My only issue is don't take no time to take the money out your account but takes 3 to 5 days to return the funds.

The gentleman I spoke with me on the phone said I would not be getting my money back and to call the complaint department, the number he gave me was for the Better Business Bureau. He stated that there was no one higher than him to make decisions. Very poor customer service.

CarShield is a lifesaver. You never know when financial circumstances change and the help you'll need. I was very apprehensive to join but considering the reasonable cost, I took a chance. AND, I can say after a recent experience, that it's 100% legit and I 100% recommend.

Situation resolved in a couple of calls. Emily was very helpful and patient and tried several options to resolve this matter. She offered a 6 month discount of which I accepted. My new information will be provided tomorrow and resolved.

The sales agent, Phil, was so informed about and knowledgeable about your services that you provided. He was so patient and answered all my questions and I feel very confident that my future with CarShield will be most pleasant and rewarding.

Car broke down on me. My check engine light came on. Turned out it was my motor that need repair. They pay most of the bill for the repairs. Now I just have to see about getting a rental car to get around until my car is finished.

Over the telephone, Customer Service Representative helped secure missing payment, and helped customer to make final payment to complete the whole contract requirements and costs. Mepco's website and payment options didn't work for this consumer. Consumer called CarShield for assistance.

I have to trade in both vehicles on one single new one which will be under warranty. But following this positive experience, I will certainly bear in mind CarShield when that warranty expires. Thanks for resolving the issue so promptly.

Every time I call CarShield answers the phone. Customer service is very nice. Very respectful. Understands what I’m talking about. Carshield has been here for me when I needed them. Thank you carshield. I appreciate your service. I do recommend carshield to my family and friends as much as possible.

Dear Erica,

When I looked at my contract I saw the city needed to be corrected. It is a common error with my zipcode. The customer service was polite and in a few minutes the correction was made. I appreciate the efficient and courteousness I experienced. Thank you for the continued peace of mind CarShield is providing.

CarShield's customer service provided me with outstanding service. Representative was pleasant and helpful in processing my request and showed compassion and understanding when I shared my unfortunate situation of being involved in an automobile accident. Customer Service with CarShield is GREAT!

Recently, my car needed brake repairs, CarShield saved me hundreds of dollars on the repair bill. I am glad I signed up for this warranty and currently use this service and would recommend to friends and family. I added coverage to my other vehicle in hopes to save on future repair work to that vehicle.

They did the necessary repairs for my vehicle and the response time they recommended was actually outstanding. The warranty was honored as they described and they worked with the mechanic with great concerns for my vehicle repair. I'm very satisfied with my vehicle performance.

Agent was very pleasant and informative. I needed to know if motor mount repairs would be covered under my plan. I was told what information that needed to be submitted to CarShield by the Auto Care Center, about needed repairs.

On a tight budget, now that mortgage has now been included. Never had claim on either of my cars since 2017. When calling CarSheid, I receive very good customer service. I have nothing more to say. Thanks!

My experience so far has been satisfying, The people I have worked with have been courteous and forward and did whatever to give me the best value for my jeep and took their time to listen to my concerns and worries, I'm counting on this company to stand behind their commitments for the people and hope to a life long customer.

I got a new car and got rid of the 1 that CarShield covered, down the road I will call carshield after my warranty expires, it was a peace of mind having CarShield, but I did not need to use it, thank you.

My experience is good, I got a family in for coverage. I was very excited to get in one, I will be on the back burner. Just appreciate the customer service. Very good. I will let others in the service ok.

I called customer service to pay my monthly bill. CarShield customer rep. Was well trained and expertly resolved my concerns, took payment and told me that l was in good standing And my policy was safe should l have a need for assistance! I felt assured by the rep’s full response! I have always felt satisfaction from Carshield when l have called with any issues! It's good to know you are dealing with an up and up organization! I have no complaints and feel l am in good hands! Thank you!

My valve cover gaskets were leaking and CarShield saved me over $400 in repair costs. I highly recommend it. This service is a great asset to have and I highly recommend it. The timeliness was great, they authorized my claim and it was immediately covered by them. They did a follow-up call as soon as they authorized the claim to make sure everything was good and to tell me that the claim was covered.

Thank you Shay for your help today! Shay helped me with finding a garage that accepts the CARSHIELD warranty. She emailed them to me so that I can choose the one that is closest to our home. Thanks again Shay for all your help.

I purchased CarShield and never had to use it. However, it gave me peace of mind knowing that if my car ever broke down the parts and labor were covered. I do not know the number of people that have had to use CarShield but automobile repair is costly and knowing your car repair will be taken care of is priceless.

I really appreciate their time to make the process as fast as can can be to get back on the road safe. They know how important it is to be left in the cold when there no place to turn. CarShield is there when you most in need. Thank you CarShield!

Great company to deal with. Haven’t any problem with them y’all and I would holla recommend any to go with y’all company. Y’all are really the best so far. I never any problems when I call tow in. They were before the time frame.

I had to file a claim when a condition was discovered during my vehicle's regularly scheduled maintenance and two conditions were discovered. One was covered by my warranty and the other was not. But the covered repairs were the most expensive. The process was very easy and I experienced good customer service. Thank you, CarShield!

We had a windshield replaced in my daughter's car. The car was left in her driveway with ample room for the work to be done. When she returned home after she got off work, her car was left at the end of her driveway with her car keys left on her hood. She went to crank up the car so she could pick up her 2 children, the car wouldn’t crank. She had to get a neighbor to jump the car off. Luckily the car wasn’t stolen, with the amount of children and adults that normally are walking in the neighborhood.

My vehicle needed motor mounts and Car Shield was prompted about getting my issue resolved. I also had a problem starting my vehicle and was in need of a tow truck to have the vehicle towed from one location to another and Car Shield made it possible/happen within minutes which takes the edge plus pressure off.

2019 Dodge Ram 1500. The representative was very helpful, answered all questions, and was able to work in a discount. Explained all the coverage and was well informed about their contract. Very professional company, I have both my vehicles covered with CarShield.

I only had CarShield for a few months & did not use coverage during that time. I traded the pickup that was covered by CarShield, but had a good feeling of protection while I had the service - at a great rate. When I called CarShield to cancel my service, they were friendly and quick and advised me I would have no further charges - it was great!

Your customer service, though slow was a lifesaver. Thank you for honoring your word. Once the main person got involved it was handled very quickly and the new transmission has me back up and running. I will be a customer for life.

Excellent. Customer service is excellent in what they do. I lost work because my back and toe were being worked on by my Doctor, and I was 40 days late, and they helped me by waiting for my payment. Thanks, Car shield. Marcos

Thus far your you service has been friendly, helpful, and an enjoyable experience. I look forward to working with you and being able to share my positive interactions with my friends and associates. Thank you for the service you are providing!

The Red Brake Light on the dash came on. I took the Hyundai Tucson 2017 to Tire Discounter (my normal mechanic for over 15 years). They checked all four brakes for any sign of damage or need for replacement pads. Nothing looks out of order. So I will need to take to a dealership with the equipment and skill to work with Hyundai vehicles.

It was explained very well, so I do not know what else you want me to describe except the guy Gordon knew what we needed and helped us with the plan. We did not have the mileage so we called back today to give it to customer service.

I spoke with Faith yesterday who was resourceful. She was professional, informative and customer driven. She educated me on different choices/coverage levels but was sensitive enough that I was a retired senior. She is certainly an asset to your dept.

I was having problems with my truck holding a charge so I had the truck towed to Ford since they have all my records for the truck. It turns out that there are two (2) problems. (1) Battery not holding a charge (new battery-12-26-2022) and two (2) valve covers.

I called to ask how I would use my extended warranty to get my car fixed and the gentleman explained it very nicely and clearly for me. I asked if multiple issues could be fixed at the same time and he said they could.

She was very help and nice to work with. Answer my questions. Found my info quickly and sent me the info I need and also helped me fill out the app even though she had already gave me the info to do it myself.

I called to cancel my protection plan on my ford focus. I was very happy with the plan I had. I have recently purchased a new car and used my ford focus as a trade in. I no longer needed the extended warranty.

My vehicle dashboard alerted me to the engine overheating. As I tried to get the vehicle out of the garage the engine light illuminated and the engine sounded weird. So to not cause any more damage, I decided to contact CarShield. The customer service was very good and the vehicle was towed and delivered to the garage.

I am not sure of your cancellation process as what I was told, vs. what I was emailed after performing those steps are different. Seems some consistency is needed. The email I received after following the steps after contacting Customer Service is different.

Seems CarShield sent my Contract to the wrong address. I hope the call was ok for my update. This has my correct Address and contact info. Other than this all so far was easy and the representative was very helpful so far. Frank **.

It was awesome. Everyone was great to me and they took great care of my needs and wants. They handle everything like it should have been done when working in the field of customer service. Thanks for all you do.

Pending review of a recent repair claim that has been denied due to grace period policy. Milage accuracy, number of days prior to claim and what has been perceived as preexisting conditions. My 2014 Cadillac CTS4 3.6L Premium is at Waldorf Cadillac/Chevy awaiting approval for repairs after a failed MD MVA inspection. Thank you.

Well written and informative contract with easy to read plain information overall on Plan. Impressive $10,000 aggregate limit of liability for each one-month term of all claims. My final decision was to go with a local dealer where I purchased and serviced my previous 3 Toyota cars over past 17 years.

Excellent warranty program compared to competitors. In addition the monthly payment plan is quite affordable instead of paying lump sum. I did a lot of research before selecting the warranty company. The experience of repairs was a bit long and frustrating but in the end CarShield took care of the repairs.

Dodge Journey was totaled. CarShield representative was efficient and courteous and cancelled coverage. She was apologetic that the vehicle was totaled and asked if the occupants were hurt. I was assured the coverage would be cancelled and no more payments would be taken from my account and asked if there was another vehicle that the coverage could be transferred to.

I was satisfied with the customer service, however as long as I have been with CarShield I feel coverage should have been more than it was, The coverage didn't even meet me halfway. But the customer service rep was extremely helpful.

The technician was so professional and knowledgeable about all issues. I have always thought that CarShield was the best organization in the United States and now I know it’s true first hand. Continue to keep up the great high standards.

The agent I spoke to I believe his first name was Joe, explained the service I would receive with this coverage, the monthly premium and what was covered under this contract. The agent also gave me advice on how to cancel my current coverage that I have on another car service.

Everyone I dealt with were very helpful, informative, and pleasant. Also, I had spoken with several other companies regarding a similar plan. They were not anywhere near as helpful in explaining all the aspects of the coverage and your price beat them all.

I was on the phone with a very kind woman who helped me get my address changed and my payment date changed. Did it with swiftness and ease. I can't remember her name. I think it was Ivey maybe? Our connection wasn't that great but she was awesome.

I was disappointed in the amount of my bill that was covered by Car Shield. My starter went out and in the process it damaged my battery. Of my 1100 dollar bill, car shield only covered 400 and some of the bill. I had to even refile to get my towing charges covered.

For over a year, I have received at least 2 phone calls, a text message and emails asking for me to make my payment. When starting anywhere from the 27th, 28th of the month, when my payment is automatically divided from my account on the 3rd of every month, this has been going on for over a year. The young lady I spoke to today said she was try her best to try to get the problem resolved. So I would stop getting these phone calls that are very frustrating and unnecessary and not actually not very good for your company, I would believe. When my account is current and is paid on time because you debit my account. So I hope she's able to take care of it. She was very nice

The lady I spoke to was extremely helpful and pleasant to speak to. I see value in their customer service and would recommend you speak to them if you have an ageing vehicle especially with the rising cost of repairs.

Very happy with service and kind customer service representative was helpful and professional. Was a pleasure to deal with. I wish all site were this way, thank you for having great help. It was a pleasure doing business with you, what a great company.

My 2006 Jeep Commander was fixed until it wasn't. Y'all didn't fix both engine heads, then a year later the opposite side Y'all asking me do. I want to cancel. Call me ** and denied which is your fault. Y'all must help me that. What I'm passionate in fixing my vehicle I read the contract. Says that No one can change the rule of the game y'all play. Fix my car.

I love Carshield and they approved my first claim. Now I'm waiting for them to approve my second claim. Customer service is great and knowledgeable and helpful in explaining your claim and situation if you have a question which is great and he.

I am not working right now, I called to cancel my plan and the service representative went above and beyond to help me, and now I am staying with my plan, and he even pushed back my payment date as well as gave me a 10% discount, I am so happy he made my day. I was so thankful to my service representative for all his hard work and his expertise.

The rep convinced me to keep my coverage. I've been investing in this company in hopes that they would come through when I needed them. They did 1 out of the 3 times I made a claim. However, it was the most costly of the claims that they did pay. I'm thankful. I have a car that costs A LOT to repair, so I Think I'll keep them on to watch how they respond to future claims.

Very helpful. Answered question. Very helpful. I was satisfied with answers. My question had to do with whether my exhaust system which needs repair was covered under my contract... Clerk was helpful, vehicle needs to be looked at first to see what in particular needs repair.

My experience was great. No problems. Every thing was explained to me. Need coverage for my car. There was many comments about the coverage that I saw on tv. I'm giving it a try so thank for letting me try.

They were very helpful and I look forward to my refund as promised to my account tomorrow. The young lady that help with my account was very knowledgeable and helpful. I have not used y’all service in any repairs on my vehicle at this point.

Representative was courteous, knowledgeable, professional, patient and was eager to answer questions. Took the time to explain the process for receiving services for our vehicles (first time using our plan).

I placed my 2015 Q7 in the repair shop for certain reasons. Please review order #. It was an issue with the amount of labor hrs which was finally rectified, however when I was informed by the shop that my vehicle was ready, associate at the repair shop informed me that there was a balance of 155.00 apposed from my deductible. I immediately called Carshield in reference to this matter and wasn’t pleased with the response. I questioned how my vehicle was approved to be serviced without my approval for the additional funds. A representative from Carshield informed me that it’s stated in that fine print agreement that’s emailed to me called a contract. However she also stated that some made one attempt to reach me prior to the approval of the job. I informed her that was unacceptable.

I called your customer service to change my payment method. I have a new credit card that I prefer to use instead of the current credit card. It would be more convenient if I could do this myself online. I feel that it would be more private and secure doing online.

Love it. Glad I bought the service. A lot of people say not to get and switch to Endurance but I disagree. I'll always speak great things about y'all and suggest to anyone that it worth it. It takes a long process but it worth having.

Zoe you're the best, you came to my rescue when no one else did. You made me feel safe and valued as a customer. I would most definitely recommend CarShield to others every chance I get. I was stuck with a flat tire and no key to unlock the hubcaps. Locked my keys in the car and my phone died. Thank you for your very needed help and reassurance.

Good experience with the company. Only had to drop the service due to current health and financial issues. I hope to be able to pick the service back up in the future. I would highly recommend them to anyone who ask.

The process was quick and accomplished easily. The associate was polite and knowledgeable. She was very thorough in the information needed to complete the process. I would recommend CarShield to my friends looking for affordable extended warranties on their vehicles.

It took too long to get through the process. Then I was on hold for at least 20 minutes towards the end. I was in an emergency situation. It was freezing outside and we couldn't start the car. My 9 year old child was with me. So it was very inconvenient to wait so long. The representative was pretty nice though. Thank you.

I've had a pretty good experience with my Shield. I didn't have any problems with processing my claim. I didn't have any problems with getting a rental car. I've seen a lot of bad reviews about hardship but I can actually say that I had a wonderful experience with them and I will continue to use them.

The auto warranty I had was great, When I needed a jump they came in minutes. When I needed a tire changed they came in 30 minutes. And my water pump went out it was covered. Just had to pay 100$. My only regret is I have a new truck and don’t need CarShield anymore. But the minute my warranty ends I’ll call Car Shield again. So if anyone reads this and have doubts about Car Shield let me put your mind at ease. They're very good. Get them or pay a hefty price to fix your vehicle at the repair shop. Car Shield rules. DON'T BE A HEEL.GET CAR SHIELD.

I had not received any information so I called to ask about it. The customer service staff was able to send me a copy in my email. I was able to review it and review my coverage. I was able to get a clear idea of what is covered in the contract.

Had my car checked out and had some issues. CarShield sent an inspector to my Honda dealer. Checked out all issues and approved just about everything. Car shield took good care of me and my car. Thank you Car Shield for everything.

I wish I had simply started a savings account for my car. Luckily, I have a great (older) car. I always keep it in the garage. I keep up with oil changes and services. The 2 times I had car problems, CarShield came up with some obscure reasons why they could not help. I'm going to call on Monday and dump you and start saving the money instead!°

Going through some hard times. They worked with me on my payments. They didn't have to do that. My husband just passed and times are tough. I wish every one was like them. My luck if I have it turned off my car will break down. Thank you.

The sale person was very nice and very helpful and I will let my friend and family know about CarShield and I will see what they can do to help us out with the car and get more information on it and more money saving and more time to get my service and stuff done on my car and beyond the price and budget and all that I will need out my service be a good fit for me and I want to see how much do I have to pay.

Their car rental policy is horrible! They only cover car rental based on the # of hrs they feel it takes to fix your car. They don't cover the time your car is in the shop to be diagnosed or the time waiting on Car Shield to deliver the part. My truck was in the shop 5 days!! They have quite a loophole to get out of paying for rentals!!!

Well I needed help because I lost my job, I'm having difficulty with meeting financial obligations by due dates. Customer service helped me greatly. They were attentive, and gave me hope that things would get back on track in my personal life.

Good service she was. Very informative and knowledgeable about Carshield and my policy. I would highly recommend your service to car Owners. I will look into the home coverage you offer as well. Thanks for being there for me when I desperately needed help.

Outstanding Service. I called to have change my payment date and to check on a claim. I was totally satisfied with the outstanding service that I received. I have had good experiences with the staff. I recommend your service to all my relatives and friends.

My auto withdrawal was denied by my bank because I was waiting for My new debit card. But to alleviate any future denials for payments I set it up with My routing & account number! She was great because I was worried about late fees. But setting it up this was resolved my problems.

I called to see if I could change my payment date since my check was coming in after my original due date. The representative was very understanding when I needed to change my payment date. There was no issues or questions asked. Thank you CarShield.

The agents were very professional and responsive. The entire process was very reasonable. Customer service was very helpful in answering my questions. Very good value for short-term coverage. The month-to-month renewal is very a nice option. The online access was a bit of an issue initially.

I need a Carshield card with information but found out you're not having any. She resent by mail and email my contract. I sent a suggestion in survey for getting cards for the eldery and disable. This is the first time having put a claim in. The work will be done on January 31.

Helpful but I have only just become a member. Hopefully I won't need any repair for a long time. I feel better knowing if I am needing a tow I can call. I appreciate the recommendations of some auto shops in my area.

I had to cancel because my car was totaled...I had a accident on Dec 18, 2022. So I had to cancel. Nothing was wrong with this. But I have to get another car. I had this for a long time and I used it once and I hated to cancel but I don't have a car right now.

Explained my account and sent me out a pamphlet to give me the needed information if I ever needed it. I also informed the representative to make sure the envelope is sealed correctly because we have unknown people who open the mail or it's open and all my confidential information is exposed.

I was able to get a reduction of the fees. I was also able to get some info on my grandson’s car coverage. Cameron was very helpful. My friend Roberta ** recommended CarShield. She also told me to let you know I am a senior. I work for the Carroll County School System riding a special needs School Bus. I am a member of our local fire department auxiliary. I am a member of AARP. And I help clean my church.

Unknown debit to my account. Called to have charge credited back to my checking account. Charge not shown at CarShield. I will submit copy of bank statement reflecting charge by CarShield. Hopefully this will resolve the matter.

They are as fast to returned my money when my car totaled, I am glad I join them. And as soon as I need new warranty they will be the first company I call. I recommend Carshied to anyone. They really delivered.

Have to cancel getting a new car but will call back soon for new car to be covered. When we did have a problem with this car you all were there for us and everything went perfect. Everyone should have CarShield. It is totally worth it.

Very good I will tell others about Carshield. You guys have good customer service thanks, I am glad I join you guys. Thank thanks and thanks thank thank once again. Derrick **. Have a good day. Thank for all you do.

The person assisting me was very nice. He was knowledgeable about CarShield and what they had to offer in a very timely manner. He asked quite a few times if I had any questions. He explained the process of me purchasing CarShield for my vehicle. I was well pleased with the service he provided.

Both agents I talked to Carly and Lauren were warm, worked with me to get to a price I could live with and were very helpful. I was only calling for information but ended up insuring my car even tho it's very low mileage and I drive about 2500 mi a yr. Have a 2nd car, and it is still insured as well..both were great on cust service and highly recommend.

It was very disappointing when I actually needed to use my monthly Car Shield and find out the hard way. Very hard to find a mechanic..the ones I found wanted to charge me all sorts of diagnostic service fees upfront like Pep Boys. Not at all what I was expecting. Called Toyota and they said they don't accept it anymore. Called other mechanics and they said the same thing. Time will tell but so far I am sorry I even signed up for this hassle.

Wasn’t covered and was told it was when signed up. Very disappointing because it wasn’t from lack of maintenance it was worn out items? You buy the warranty in case something breaks! I’ve had 2 requests and both refused! Why have it? Please cancel ASAP.

I have been trying to get a supervisor from CarShield by the name of Nicholas to call me back for over a week. He's handled my claims before and he's a person that I can trust to help me. I have everybody else in the company calling me except for him. I feel that if I've been working with you for over 3 years and you've been taking my money out of my account. The least I can do is speak to someone who I prefer to talk to not who you want me to talk to.

Experience with outside factors changed my interest in continuing with your service. I will be more specific as I receive the initial contract in overlooking Exactly what is and not covered. That is all at this time and consideration for resubmitting my decision at that time.

You have one story and the Ford dealer tells me another one. The truck did not run right. They ran 3 hours of tests to tell me it was a oil change and a air filter. **. Rebine Ford and Car shield are screwing me over at least 3$300 dollars of this bill. It's car shield's.

My phone call was answered in a prompt. courteous and professional manner by your sales representative. She explained the different programs that were offered and what was included in the packages along with the price ranges and deductibles. After the program guidelines and prices were explained to me, any and all questions and concerns were answered.

The gentlemen I spoke with were very, pleasant and patient. I have referred your company to my friends. I also asked the person at Morgan Chevrolet for his opinion, and he gave good reviews for your warranty. They do a lot of work with Carshield.

The call was great. Customer service answer all my questions. She even told me everything I needed to know about my policy and how it works. I'm glad I have Carshield. It's one of the best car coverage out there.

The agents for CarShield were respectful and courtesy and they answered all of my questions and concerns. The quality of answers they gave me about my warranty are just what I was looking for in an extended warranty put the discount for being a disabled veteran.. Thank you and God blessed y'all.

Conversation was easy to understand. It was explained very well, all my questions were answered. She was very clear and precise. Our telephone conversation was what I was expected including the time it took to upgrade from Platinum to Diamond coverage. I would recommended this coverage to everyone.

Excellent customer service. The representative was knowledgeable of what I asked about my Policy and a copy was emailed to me and I was asked if I needed anything else regarding this matter. I will refer my friends to CarShield.

I was told someone who call me back to explain a concerns, I was not sure if that would happen. It did happen with more than positive results, Glad to made this investment, was not sure if my vehicle would last but it did and I got the results that I need. Glad I made the call,

Spoke to 2 agents. Both have been great with information, vehicle has been at the shop since Jan 5th. It's now Jan 24th. Just a little lengthy in waiting. Other than that everything is great! If we could please keep the communication tight that with updates that would be ideal.

It is taking a long time. I understand that the job is extensive. How do I expedite the repair. My rental car is turning into a great expense! The mechanic said that it was taking a rather long time for CarShield to respond.

The agents were knowledgeable in answering all questions I needed answered about my car. They were very polite and courteous towards all my concerns about purchasing the plan for my car. Thank you so much for explaining the plan very thorough.

Nothing negative to say. Received 5 star treatment but I sold the vehicle. My overall experience was great. Wish that I would have known that I could have transferred the coverage before I purchased one from the dealership. In moving forward I will retain the services and recommend it to all family and friends.

I had a great experience with CarShield. I put it on my Dodge Durango because my miles were getting high and it was totally worth it! When I had to use CarShield services, they were super helpful, fast to respond and the customer service was fantastic.

Every time I called I've always been very helpful, very nice and professional. They're very understanding and they work with me to keep me as a customer. Amazing customer service and just seem like a good company. Thanks for the help.

Never received a booklet of coverage of card even though payment has been taking out of my checking account for the last 2-3 month, Called a couple of times with no results and as now have not received anything from the company.

The agent that helped me was very informative and explained everything very well. Eli made the process turn out to be a great experience. Appreciated his efforts and especially impressed with him knowing the military phonetic alphabet. I look forward to having this coverage and peace of mind in these days ahead.

Obtaining this coverage was very easy to understand & complete. Your telephone Customer Service agent was clear & extremely helpful answering my questions & aiding my decision about which coverage plan to choose.

My 2004 Jeep Cherokee needed a water pump replaced. Carshield managed the claim directly with the repair shop. I found the service to be expedient, and they kept the customer informed on status of claim without requiring an inquiry call from the customer to Car Shield. Thank you!!!

Contract pre negated to provide no service for the HVAC system!. No discussion, no help, no anything!!!! I will post this on any and all message boards. I will advise all my customers to avoid any thing Carshield. Huge scam!!! What a rip-off for consumers!

Spoke with the rep and wanted to setup and bi-monthly payment plan to help spread out the cost of the service. I think that regardless of the level, that people should be able to adjust their plans to spread out the total monthly payments.

I was told that Carshield does not cover these kinds of repair, by ourisman chev security and by Carshield when I called them. I thought I had good coverage by Carshield when I purchase this coverage, and I did not know about the limits with the policy.

You never cover the item I need. I have more than one vehicle policy with Carshield. I'm canceling all my memberships and I'm telling everyone on social media to NOT ever buy from you. I'm making it my life's goal to let people know what this business is all about. And that is stealing people's money.

Had called about a scheduled monthly payment issue. My CSR was responsive and helpful! Got Prompt attention. I would not be reluctant to call again if I needed immediate assistance. Highly recommend their services, keep up the good work CarShield staff!

I find your contract incomplete due to your failure to include information as to what is and isn’t covered under emissions and your service personnel not knowing what is and isn’t covered under the emissions policy. Also you don’t cover what is covered under seals and gaskets in the contract.

I called to discuss the coverage changes due to the mileage of the vehicle. If I pay for diamond coverage it should stay diamond until I decide to change it; not because the vehicle performed well and exceeded a certain number of miles before needing repair.

The customer service was superb. I love how all my questions were answered with precise answers. The information given was very easy to understand and the representative did not mind answering any question I brought his way. Keep up the good work and I will be sending others your way.

Very attentive and kept us informed on progress of our repair. We received a call from Carshield and several from superior dealership on the progress of the repair. We have 3 vehicles insured with Carshield and have always had good work and easy repairs with all of them.

Thank you an your company for help me with my vehicle's coverage. You made my life so much easy once again. Thank you very much. I will recommend my friends to your company and the representative that help me with policy was excellent.

I spoke to a young man Darius and he went above and beyond the call of duty. Was amazing. He is the reason I will continue to come to CarShield for very very long time, years and years and years to come. I don't know if you have employee of the month, employee of the year but that young man deserves it because you don't see this in the world today especially after Covid-19. For customer service just went out of the window this young man still has it. Everyone should look for someone like Darius to work in their Fortune 500 company.

My car has been in the shop since Monday, and this is Friday. I still don't know if it's going to be covered or not. I don't have a car and I keep getting told that the adjuster will know in 24 hours. What's going on?

Carshield Did everything they advertise. They put a new engine in my Vehicle 2012 JMC terrain. Customer service was right on a point I was very helpful getting my claim Approved. Carshield repaired my vehicle 3 times last year time in train Window motor And engine. I would recommend Carshield to anyone that asked me. I am a customer a happy customer and have no affiliation with Carshield other than being a customer.

Yeah I’m very excited that I have Carshield. This company has saved me some money that I can use for a different expense. So I’m grateful for the quality that this company has provided for me to keep my vehicle on the road.

The representative was very helpful with my situation. He called elsewhere to make sure my claim was being looked into and advise me of further responses to the autobody shop. Thank you so much for all your help. I will recommend Car Shield to others. Before calling I was in tears and after speaking to your representative I felt much better and at ease.

You would be a fool not to sign up. Had this policy for 3 yrs and it is worth every dime. Had an engine problem. CarShield was straight to the rescue. Rental and all. Took my truck to the dealership And within a day the claim was approved.

Had great customer service over the past few days. All agents were patient and very polite/Respectful. I had a policy for my vehicle in the past and had good results so I decided to purchase one for my wife. Hope to have the same experience with this policy going forward.

I will never ever recommend. My car has been in the shop for 3 months. CarShield took forever to send someone to look at my car. Then when they did nothing was put in. Took a month to get an authorization. Then they had to order the part and after 2 weeks they couldn't get and told the mechanic to get. Nothing extra was offered to me and I'm still without my car. I am unhappy with the supervisor depart as well. Guy was super rude and just tried to blame the mechanic which I have been with when he has tried to deal with CarShield.

The agent was very helpful in responding to my request. The assistance given to me was very professional and very informative. This kind of attention convince me that if any of my family or friend would be interested in this type of service, I'd gladly refer them.

Called for information about how to file a claim. Had awesome information related back and how to go about handing this. I would greatly recommend CarShield coverage to my family and any friend. I’m actually wanting to add a second vehicle soon. Not at this time.

Very satisfied with prompt response. Every aspect of my conversation with agent was accurate and courteous. I have been completely comfortable with my subscription to Carshield. Hopefully, I will continue to enjoy the benefits of my subscription for many years.

Submitted new monthly payment instrument. Instrument previously used became exhausted and had to be replaced with a new one. Transaction was successfully completed and all parties were satisfied. The Car Shield Representative was cordial, helpful and understood the situation. I hope for the same assistance on future contacts.

To was very pleasant to deal with professional and patient in explaining the coverage. He doesn't rushed you. He is kind and knowledgeable. He called back cause I do t have my VIN number information of my car. That was nice.

Everything was easy and worry free. Dealership did all the calling so I did not have to be bothered. My car was 10 years old and for two years no claims. Then it just happened and I needed CarShield. Thank you.

Understanding the individual was difficult and burdensome most of the time. I am an American-speaking ** of 74 years and had to ask for clarification of what was said or conveyed to me. This individual should not be reprimanded; but, should be trained in a different method or given more training.

Very pleasant and helpful representative. Ms. ** was very helpful in finding my warranty as I did not have that information readily available. She corrected my email address and phone number. My son and I have the same name and he has a contract also. Just superb customer service.

I took the Fiat to my mechanic today for the check engine light. He said my policy does not include engine repair. I have according to my papers, the Gold Policy which is supposed to cover everything. I guess I should have gone with Endurance that keeps calling my house. Chrystal

My experience with CarShield was negative. Due to the information on your commercials that prompted me as a female to sign up for your service. the commercial does not state that the systems have to be failed: in order for you to pay a claim. The lovely Vivica A. Fox saying, "As a woman you really need this service." My charge was $2100 and I still have to pay you $110.12 a month. That is not saving me thousands of dollars.

The customer representative, his name is Steven was very helpful. He was also very persuasive and he also stated that I was getting a great deal for what I was getting. Instead of canceling my policy I made the decision to keep it. Thanks again Steven for helping me.

I call to change a few things on my profile. The representative was very nice and patient. I have not had to submit any type of claim yet but think they would be just as helpful. Will tell friends and family about the phone call.

I was assured my problems are covered under my plan. I requested pick- up and delivery of the vehicle which has been arranged for me. I have not had the above problems before and, although the car is nearly 11 years old, the mileage is still low, so it is not time yet to trade it in.

I have only been a customer a short time. There was no hesitation assisting me with my request. My due date was changed to a date that works best for us. It was quick and painless. Would highly recommend to my friends and family.

I canceled both of my contracts on 1/11/23 just 4 days after setting them up. Next thing I know they have taken out 2 payments out of my account for 1 of my vehicles. When I called Car Shield they denied taking out the payments. The payments have all of their information when they make them so the bank knows where they come from and they still have the nerve to play stupid and deny everything. I called Mepco their financial company they use. They said they have not run any payments that they must have come straight from Car Shield office. I have the email they sent me after the phone call on the 11th where I canceled everything so now I guess I will have to fight them to get my money back. I'm going to probably have to turn this over to a lawyer.