CarShield Reviews

Good so far. Easy going. Easy to deal with. Just waiting on the claim. Good so far. Just gotta see how the claim goes. Had an issue, called roadside, the rep got me a tow truck and got my vehicle to a repair shop. Just waiting to see how the claim goes!

I had a driver side seat belts that that would not latch. I was told that this not a covered repair. I think this **. I have two contracts with Car Shield I pay on my accounts every month and I can't get something that is a major part of the my truck fixed. Maybe I should just cancel my coverage with you and start looking for another company.

Took my car to the dealer, he contacted Car Shield, who then notified me they would approve the repair. Saved me $1,500. Very happy with company and warranty. Car was fixed the same day and I was back on the road. Would highly recommend the warranty to avoid unforeseen repairs.

I couldn’t get Garff GMC to get started on my truck until I got ahold of you guys. Now I’m having trouble getting them to finish the job. I couldn’t get a car rental because the president had them all reserved for his visit to Utah for the secret service.

After paying for over 2 years on a monthly auto debit, CarShield stood behind their warranty and paid for the replacement of my transmission in my 2016 GMC Acadia. As a matter of fact they had to pay for it twice because the first replacement transmission was found to be faulty, and the repair facility had to order another one. Carshield paid for every bit of this minus my deductible only. I'm very impressed with their customer service on the phone and obviously very impressed with their ability to stand behind the repairs required.

I felt that it was best to try this again when it fit better. Thanks for providing this great service!! Your employees are pleasant and knowledgeable and good to work with. Makes you feel they are trying to make it fit just for you. What more could you want.

The agent was very helpful and patient. Explained the steps and assured me that CarShield would be here through the process. I explained to her that the part is two weeks out from the shop, and asked if CarShield could or would help. She explained that I would have to contact CarShield to discuss the the problem. Make sense to me. I will see what can be done.

My representative was very helpful and friendly. The service was very speedy and efficient. The representative was able to answer all my questions and concerns. I would highly recommend CarShield to anybody that wants it. It is very reasonable in price and the payment options are very easy and user friendly.

I had a situation with a auto shop to repair ac. They didn't follow thru and it cost me a lot of extra money. Darell dug deep to find out exactly what went on with that claim and helped me find out it was the auto shop way in the wrong and saved me dropping my account..Great job Darell. I appreciate you.

I, Reba ** get letters wanting me to buy a policy for a pickup that I don't nor have I ever owned. Please stop sending these letters as we have a small box, we receive too much junk mail. We, J. B. & I have a policy with you for my 2017 Ram.

I have not used CarShield as of yet and just called to have my policy emailed to me and then called back and paid for another 6 months on my policy. I spoke with Whitney and Heather and both ladies were very helpful and very courteous when helping me today.

I just want to say that on occasion the approval time seems to take longer than one might expect?! When I first spoke to someone in customer service, he said that my timing Belt wasn't covered and I had to correct him that it was right there in black and white that it was covered, and then he apologized for his mistake; however, that was a little disconcerting that he did not know what plan of coverage I had paid for?!

In shop now. We will see how good it is. Dropped it off at the dealer. We shall see what you cover. It's been a few days. Hope to get a response today. There is no more to say as of today. Will be in touch soon.

Make sure client is given correct info initially so there will be no need to later have confrontation due to an misunderstanding. You should be able to understand what the problem was and correct it. If you were this "detailed" initially, then there would not have been a problem.

You paid for parts, but not labor. The parts were about $500, so I’m grateful for that. But you didn’t pay the $260 labor. I gave up and paid that myself. I couldn’t go thru another Sun w/o my car. Chuck **. 2013 Kia Soul.

Check engine light was on and car had no power so had to tow it to the dealership and CarShield covered the cost which helped me a bunch and got the car back. Drove it two days and check engine light was back on so took it back to dealership and they said it needed a catalytic converter which I can’t afford and CarShield will not cover it so can’t get it done. Thank you.

Wanted to know where membership card was and if my August payment had been credited to my account. They said yes it was and; they would send id card asap. Representative was polite, knowledgeable. Sounded educated and **. Very good customer service. Great service, good people, good company. Makes me feel well I have full coverage.

I had my Liberty taken in because of noises coming from the transmission and air conditioning. They contacted CarShield and CarShield covered the work I needed done. I can say that CarShield came through without delay and I had my car back in two days. Nice work.

Very pleased with the way my case was taken care of. Customer service representative I spoke with was very friendly and helpful. So glad I chose to enroll with CarShield and will certainly recommend to friends. I know others who have the same coverage and are happy. Thank you to a wonderful customer service department.

Great Job! CarShield does what they say they will do, great coverage at a great cost. I don't know what I would do if I did not have CarShield covering my vehicles. If you have a used car then you need to check into covering it with CarShield coverage and get yourself protected if and when it breaks down..

Everything was covered in my plan and saved me over $1,500. My water pump failed and was leaking really bad. And with these new cars almost nothing can be done by the owners anymore so CarShield took the hit instead of me. So now it not only got repaired but there’s even a warranty on the parts.

Very unknowledgeable about how to help consumer. Did not get back in touch with Firestone within a reasonable amount of time. Did give Firestone the info needed. It should not have taken the consumer searching on how to resolve the issue. TV commercials were deceptive. Stop deceiving consumers, just be honest you don't cover everything.

The customer service rep was very professional but also very understanding. Asked to help with financing but did not try to coerce staying. I will try to return once my finances are in better condition. The one claim I did receive help with went very smoothly and quickly. Thank you so much for your help.

Thank you for the fast service for my truck. Work was done fast and right. A/c is working good. Thank you Jim T and yes I will let my friends know what you did for me. My truck is a good one. It has 145.336 miles on it. 2008 ford f-350 that is about 9,689 miles a year. Thank you. Jim

I had a check engine light come on in the dash to my 2017 Colorado. A mechanic friend of mine checked it with his meter to make sure. I took the truck to Pep Boys to have it fixed. The result was that I had to pay approx. $279.00 while Car Shield only $27.99.

I updated my CC for auto pay but I think I didn't put in the CVV number and the due date came and no payment made so I made the payment and corrected my CCV. I will call to be sure the auto pay is in effect before next due date.

Hearing a limited phone menu was nice. Call was answered very promptly and politely. Did transfer the call 3 times, yet each person thanked me for calling. Impressed. I was thanked by name when we completed the call. Email confirmation sent as soon as available. All necessary information was discussed and I got very safe feeling from CAR SHIELD.

Good and understanding consumer service. I had to cancel my policy because I decided not to purchase my lease vehicle. I will use Carshield the next time I purchase a vehicle. Carshield honor their word and gave me a full refund. I purchased the policy about a week before I was due to turn in or purchase my lease.

So far, I have been very happy with the service provided to me by CarShield. I had a computer put in the vehicle for the deductible of $100 and I have an appointment for a Speed Sensor issue. Anyone that purchases CarSheild should get the Platinum package. I would recommend it for any high mileage vehicle you can't get a warranty for, at the car dealership, or if it's a private purchase.

I believe this is not worth it due to the fact of the warranty holder does not seem to want to work with anybody and is only Concerned about making money. They don't want to work with the customer or the repair facilities. I most likely will be canceling my policy

Excellent service! The representative answered all my questions about the instrument panel and LED lights. Many thanks to Karnesha. She helped me know how to file a claim and helped me know and understand when to schedule my service with the repair shop, based on my distance from the repair shop. She was very professional and helpful. Thank you for the great service.

After reading the contract and discussing it with a local expert, I decided that this contract is good for repairing parts after a breakdown, but my interest is in maintenance and prevention. I called, explained the situation, and we mutually agreed to cancel the contract. No muss, no fuss. no challenge.

Everyone that I have the pleasure of talking to at CarShield are very nice and respectful and help in any way they can and I refer CarShield to everyone I know, tell them to call because it's worth calling to find out if they can help cover your vehicle or not. I have told all my children to call CarShield.

Perfect condition, I try to keep the maintenance on it as required, Hasn't been a problem at all. Glad to be able to get back in the system with my cars and be protected and I will be referring family and friends to the plan and hopefully they will get the same courtesy that I am receiving.

CarShield is a great after market value plan for your vehicle(s) to have, after your initial warranty has expired. Great rates for the coverage and value of your vehicle. Car Shield is a great option, the cost and repairs of your vehicle. If asked, I would suggest CAR SHIELD.

Very nice, informative, polite, very helpful. Helped me save money on a new transmission. Thank you so much. Will tell all my friends and family how helpful you are. My car is 15 years old Ford Taurus 2008 so have to wait a while for transmission to come in but worth the wait, car is running beautiful.

I took my SUV I’m for an oil change, as they were making maintenance check on my heater/air conditioner system. Instead of blowing out hot air, it was blowing out cold and advise me to have this fixed before fall/winter season. I called and help me arrange appointment to have this… no problems getting done, so easy.

I thought the allowance for a new compressor was too low. I would have preferred a factory warrantied part from Chevrolet and instead had to settle for a cheaper non-warrantied compressor. Otherwise, I was generally satisfied with the claims process.

This is my first experience using CarShield. Everyone has been Very friendly, very knowledgeable of policy and helpful with my questions. This is the first time I’m using Car Shield to repair my car. So far, Every time I’ve called them, they have been very friendly. The customer service is awesome.

The customer service person that I talk to on the phone was very polite and knowledgeable and apologize for the misunderstanding from my account being closed, which I never wanted to be. She opened up my account while I was on the phone with her, and she was very professional and helpful.

Carshield was amazing and saved me and my car on more than one occasion. Always a smooth process from beginning to end. They keep their promises. Customer service was always prompt and friendly. I will be back someday. I have recommended carshield to all of my friends and will continue to do so. Thank you carshield!!!

My experience with CarShield has been pretty good. I haven’t had any issues when comes to payments or anything else that I can think of. I been with CarShield for about two good years and recommend to others as well. Whether you are in a new car or old it’s worth it.

I am absolutely a dissatisfied customer and my feedback is a flat zero. I most definitely would never recommend Carshield to my worst enemy. They won't cover anything that's even in the customer's contract especially me my A/C went out and the components needed to be replaced are under my contract. It's down right horrifying.

One Phone call and I had a Rolloff coming to help. When he got here, he discovered I just needed a jump start, and we were off and running. The dealership got me up and going in an hour and saved the day!.. This is my first time using the service, but so far so good!

I called in just to find out about what my plan covered. He explained to me all that was covered under my warranty. I think him he was very pleasant. I explained to him about another warranty. That was going on with me that day.. And how it was very easy to speak to him and get the information I need very quickly.

Mora? answered the call and directed me to the appropriate person. Jessica was very helpful and tried to have me stay with CarShield, but I no longer needed it. I have my car serviced every three months since I have had it and there have been no major problems with my car.

I would recommend Car Shield to anyone as their representative was very helpful and knowledgeable and answered all my questions in its entirety and very polite!!! Thanks CarShield!!! They explained every detail in the fullest and was willing to give all the information I requested and at the end.

I dropped my car off at the dealership when my AC stopped working. The dealership and CarShield handled everything. The only thing I had to do was pay my deductible. I was very pleasantly surprised by how smooth the process was. CarShield helped me get my AC components replaced and installed at a price I could actually afford, whereas without my CarShield policy I would not have been able to afford this repair bill.

Finding out that only part of the problem was cover my CarShield and l had to take it back in the next day because the problem was not fix. I had to pay more for the problem to get fix. I am not very happy that l pay $89 a month for almost a year and they only cover a little over $250 and l paid over 800 for this policy.

The representative explained this is probably a good time to invest in this program because things start to wear out as a car ages. My car is in good shape, however. I decided to continue with this policy and he did offer me a discount of $10.00 dollars off the monthly payment.

My service I needed was for general things like oil changes, brakes, windshield wipers changes. I am cancelling my contract with y'all. I greatly appreciate the help. The customer service was very helpful today.

My experience was wonderful with customer services. THe rep mad me feel like I had won the lottery. I like the ideal of being able to know that you are in good hands with your coverage. This was a good investment that I will always keep because there is so much going on out in the streets today. Thank you for show us that you care about safety.

Our car broke down in VA on vacation. The experience we had with everyone at Car Shield was awesome. We had to have the car towed to a shop and then have the work done. The cost out of pocket was very minimal and the work was done. We were able to get back home. If we did not have car shield who knows how much out of pocket we would have had to pay. Thank God for car shield. I would recommend that everyone get it.

Getting all the correct information I need about my vehicle before I take it to my regular trusted repair shop so the warning light fix so that they quit coming on the dashboard and if they are covered under my and warranty so I hopefully will not have to pay.

Carshield is a bogus company. They nickel and dime you. Very disappointed with service. Didn't pay for my rental car. Beware of this company. They lie and cheat for your business. We spent 1300 on rental car. Got 80 back

I've had good service with Car Shield and had great customer service. The people I've talked to have been very helpful and very knowledgeable about CarShield. I have three cars with CarShield mine and my two daughters. The price is very affordable. I would recommend CarShield to anyone.

I took my vehicle to Belle Tire to be diagnosed. Had some uncovered work done breaks and rotors which is normal maintenance. The bearings were covered and paid for without any issues. Without hesitation, I've told many people about the comfort of having Carshield. Especially about being able to take my vehicle to the shop of my choice.

Had a multi turn signal switch replaced on my 2014 Nissan Altima at South Colorado Springs Nissan Dealership shop. Car Shield associate took care of this issue right away for me, and I was totally satisfied with the experience, and they were quick to respond to my needs, Thanks to everyone involved in this process, Thank You Again, Scott **

So first where to begin. First of all Carshield doesn't explain to customers that there's only certain things they cover, ex. My car had to be towed to a car shop and I needed a radiator which was okay and covered but I needed other things done which wasn't covered and came to an extra almost 2,000 so the total came to almost 3000 which car shield only covered 800. I had to finance the almost 2,000 of it so I'm furious and call to cancel it and get a woman who started to argue with me about the next time my car breaks down and not to cancel it. I then started yelling back at her and she hung up on me, well I called back and reported the woman and finally cancelled carshield. Finally after 4 phone calls and I still haven't spoken to a supervisor after requesting one. They're crappy people. Don't deal with these people!!! DON'T GET INVOLVED WITH CARSHIELD!

Cam and lifter replacement was needed to repair engine. Oil was not covered for repair, not sure why? Most gaskets were covered but not all that were needed, again, not sure why? Overall fair coverage but all parts needed to repair should be covered. Was told by the repair shop that it was hard to reach you and get things taken care of quickly, just what I was told?

None of the car dealerships in my area will except your coverage unless I leave my car until they are paid in full. And I can not leave my car to Wait for your company to make a full payment. I' m not happy with the service I got with your company because the TV ads says that your coverage is rated number 1 in the country.

CarShield were there to help all the way through. The process was easy and very efficient. Very please with Car Shield and their help through the stress of a car needing repairs. They helped find a garage to get the car into, towing and very quickly solved the problem of the car issue.

I had engine problems and CarShield paid for most of the repairs needed. Within 3 days I had my Suv back in great running condition. The process was good. My car dealership did all the paperwork and sent the pictures of the damage engine parts to Car shield for them to approve the repairs needed.

I called about changing the due date on 07.27.2023 from the 12th of the month to the 14th due to the way we are paid on the 2nd Wednesday of each month. I spoke to an agent, and she assured me that the due date had been updated to the 14th of the month. She also said that Mepco site was also updated. We went over the card on file for auto draft. I made sure she understood that if the payment date was not changed the funds would not be available on the 12th of the month. She informed me that my next payment will be due on 08.14.2023. I have checked the sites multiple times since the 28th and the DUE HAS NOT been changed as I was told it was on the 27th. This is very upsetting and I have called and messaged numerous times and now I am being told it takes up to a week to show changes. This is very unprofessional to be lied to.

The representative explained the procedure to me so that I can take my vehicle in for service. I have yet to actually use the service. I contacted a service station nearby and they are expecting me to bring in my vehicle soon. The station owner also explained how I can get a rental from Enterprise.

We are very pleased with the service with CarShield! We were surprised with a very large bill from GMC to fix our Acadia. An $8,000 repair would have put our family in a desperate situation had we had not purchased the coverage. CarShield was quick and responsive to getting us back on the road. Thank you! Michael & Shayle **

I wasn't sure if my wheel bearing assembly was covered, so I gave Car Shield a call and they blessed me with the funds needed to replace both wheel bearing. In my business it is important to have a partner like car shield. I will recommend car shield to friends, family and others whose manufacturing warranty has run out. Thanks again car shield.

We had cancelled our coverage in haste. After thoughtful consideration, we then called to reinstate before there was a lapse in coverage occurred. Ramarco was exceptional in his help taking care of this issue. He was patient and kind, and very knowledgeable in his ability to get us back on track.

Carshield gets blamed unfairly sometimes due to Lack of time on the Repair Facility’s part to follow the required steps to proceed forward. On the other hand, Carshield needs to understand that time equals Money so they need to Diminish the Upfront Requirements and Follow up with the Customer to make sure they are satisfied with the Process. Even with More Options for the Customer with Less cost to Carshield should be offered. It will make a Positive Experience every time moving forward. Thanks.

Veronica was very friendly and helpful in dealing with my situation. She assisted me in getting in a repair shop asap so I could have a peace of mind. They Absolutely need more people like her in assisting customers with their problems. Thank you so much for the help and service which she has provided.

Carshield approved the replacement of my transmission. Customer Service was great. My only complaints would be the length of time to have the transmission delivered (14 days). I was offered a rental car so this was not a major issue. I did end up paying more than my deductible, but not unreasonable considering the scope of the job.

I got off from work and I had to go shopping for hat to go with my suit for a anniversary party so I parked and went in to the store. It was only a few minutes and came back out and my car wouldn't start. I tried everything but no response from the car at all so I called CarShield and I let them know that I needed a tow truck because my car wouldn't start. I thought it was the battery but it was the starter and I am thankful for their quick response and service. Thank you again CarShield. I am glad that I chose you guys. I very satisfied with you and I love my contract that I have. It's a amazing thing to need help and get quick. I am thankful. Truly I am. Thank you carshield!!!!

Need extra time to pay my bill. Customer service was very understanding with my situation. I really appreciate that they understand. I would recommend you to all my friends. I have not had any problems with anyone at Car Shield. Everyone has been so helpful in every way. Thank you you for your service. Keep up the great service and I will let all my friends know how well your service is. I like to thank you again for the service you have shown me. GOD BLESS YOU ALL. HOPE ALL YOU HAVE BLESS DAY.

We broke down 2,500 miles from home in Reno NV. It took longer to get the repairs approved, than we thought. Had to pay to fly our granddaughter home to MI. Reimbursement made it hard for us to pay for everything first. Food, hotel and car rental. But Carshield paid for the repairs on our truck, so we could drive home. Thank God. We slept in the car rental because we were running out of money paying over $350 to fly our granddaughter back to MI. Phone staff were nice and helpful. But a recommendation with hotel and car rental maybe pay for and the food reimbursement. I recommend the Platinum coverage with Carshield.

The people minus one out of 4 that I have talked to are amazing good hearted people. The website stinks. The HR stinks worse as far as letting someone know what they need to be doing. The ONLY thing that doesn't need improvement is the American call centers. But I'm sure that last one good thing will probably be outsourced to another country eventually.

Great coverage! Great customer service! Absolutely love CarShield. Claims always get approved. Just gotta keep taking care of my vehicle. They have a variety of shops in their network so I am never without somewhere to take it! Always answer when I call so I'm never left without help. I would recommend Carshield to anyone always!

Have not spoken with anyone. I am still on hold, it's been thirty minutes. Today is July 29th, the time is 8:45 am, customer service is not too good at this time. The experience is not too good this morning. Really need to speak with someone in this department in regards to rental and how this work as a contractor. Just want to get the matter resolved with the correct answers.

The young lady was very pleasant to talk with, I told her what my call was for and she let me know I would have to call back tomorrow from 8 to 3. And she ask if there was anything else she could help me with. I told her, "No thank but I would call back." Don't remember her name but was very helpful.

Decided to try CarShield and didn’t really know what to expect because I had gotten a few not so good reviews. Then I had a problem with my transmission and called them. I was very happy with the service; they approved my claim and got the transmission ordered. The only downside was the time I was without my car, but that was due mostly to shipping delays. They rented me a vehicle and paid the bill the same day the shop finished the repairs. No hassle, great service. Very satisfied!

The repair shop placed a claim into CarShield and they responded quickly with an approval, no hassle or delay. This is the 2nd time I have needed their service in the last year and a half and their service and response was great each time. I would definitely recommend Car Shield to a friend or family.

It took 3 months to complete my claim. I had to buy another car in the process. It was a frustrating process communicating. I had to make numerous phone calls. I was given different information. I felt there was a lack of communication. It would have been nice to have only talked to one person. It took forever for the car dealership too. They also had to make numerous phone calls. I was extremely happy about the end result. It just took too long.

CarShield has saved me a couple of thousand dollars on repairs on my Ford explorer sport trac Drive Shaft and support bearing, and front axle seals all needed replaced and they authorized it all with little effort on my part. Dealership handled it all with just a phone call and a weeks down time getting the parts.

Hard time getting my vehicle serviced. Asked for accurate mileage. Sent in verification and thought everything was ok. Got call that oil change paperwork didn't have my name or vin number. Went to get different paperwork and oil change shop told me their system doesn't put that information in when servicing vehicles...only license plate number and vehicle make model and mileage.

Jessica answered all my questions and made me feel better about the company, so I decided not to cancel. I was fearful of the reviews on the BBB and after my conversation. She told me all the great things about the company. She was easy to talk to and was very knowledgeable about CarShield.

I bought a new car with a full warranty yesterday and so cancelled my service today. When my warranty is close to expiring, I want to sign up again with CarShield! I have enjoyed knowing my car is taken care of!!!! Everyone was helpful and polite each time I called and asked questions or needed help! Thank you!

My transmission stopped working last year and couldn't drive my car. I went to the Dealership for an estimate. The mechanic said, it would cost over $5,000 for a new transmission. I called CarShield and was transferred to the claims department. The claims agent spoke to my mechanic to find out if I needed a new transmission and parts. The mechanic faxed his invoice to the claims department for review. The claim was approved. The new transmission and parts were covered under warranty. I only had to pay my $100 deductible. I was overjoyed! Claims sent a check within 48 hours to the mechanic and repairs were done within a week. Carshield was great in handling my claim for repairs. Thank you Carshield!

I will use you in the future if needed. Knowledgeable staff, good Customer Service. When calling to cancel because I purchased a new car, they gave detailed instructions on how to cancel. Very friendly employees.

My truck's service engine light came on. The code was P003a and once it was diagnosed it was a bad turbo. Needs replacement. The cost is $4807.23 but the labor figures were off on insurance side. They don’t pay for Synthetic Oil, filter, disposal fees, environmental fees, and all of the parts they have their own prices on. In the end it looks like I am going to be receiving a bill for about $1200.00 or more. This is what I am told is normal.

AC repair. AC compressor failed, Called Mac's Auto Repair for estimate then called Car Shield for directions. The assistance was immediate and complete, the repair was made and paid without any further action. The service was complete without any further action on my part. I was satisfied and amazed!

Nicole showed me that paying for Carshield service was the right choice. She listened, she asked questions and answered what she could. She is genuinely sympathetic and made my comfort level increase that I am going to be receiving more of a favorable response and care from car shield. Thank you.

The agent was very informative and professional. I would recommend Car Shield Warranty to many individuals who need additional insurance needs. Very economical and the service is very good. I have been affiliated with Car Shield for a long time and found them to be very dependable and timely. This company has saved me thousands of dollars in automotive repairs. I am so glad I have opened an account with this company.

They are very concerned and strive to make sure you get top rated service. The people on the phone are concerned and make sure you chose your own mechanic. Every time I call Carshield I know that I'm gonna get top service and I'm gonna be treated politely and they act as if you're family. I just love car shield. They save you money and your deductible is very reasonable. I may not tell you they are the very best anyone and everyone should try car shield

Excellent service. Good response to my questions. All in all very good all around. Would recommend Car Shield to everyone I know. Would recommend everyone talk to reacheal. I hope that the warranty department, claims department live up to their reputation of good customer service. Thank you all very much for your good service and excellent consideration.

Agent was very helpful to reschedule a payment due to an error with my bank account processing the originally scheduled payment. Professional courteous and genuinely interested to resolve the matter. Every encounter with a CarShield representative has been consistent and helpful in every case. Extended courtesy and assistance in a rapid manner.

I contacted Carshield's Roadside service at 1:30pm for a tow. My car was inoperable and in a poor location. The facility I chose to tow it to was 3.8 miles away. I was placed on hold for 37 minutes until a tow truck was dispatched. I was told that it would be 60 to 90 minutes for a tow truck to arrive, which puts an arrival time to me at 3pm. The service provided me an app to view my dispatched tow truck's location. About 12 minutes before the supposed arrival of my tow driver, I noticed that he was still 2 hours away.

Very professional from start of quote to the final purchase. When reviewing my contract, I found a mistake on the mileage. I contacted customer service, and the mistake was corrected very quick. I was very happy with CarShield and the customer service department. I will highly recommend CarShield in the future. It was a pleasure doing business with CarShield. THANKS, JOHN

I needed some repairs to my truck. I took it to the garage and they found problems with the wheel bearing and rear end. They wanted my mechanic to take a numerous amount of pictures. My mechanic is not going to jump through hoops for these repairs. I will cancel my policy asap.

CarShield honored its insurance coverage (gold plan) for auto repairs on my car. They worked with the Mercedes Benz of Princeton service team to authorize parts and labor costs as per my contract. I would highly recommend CarShield for Mercedes Benz car owners who want peace of mind on having their cars covered in case of unexpected repairs that are needed.

Rep was extremely helpful and friendly. Nothing else to be done as I purchased a new car and was able to finance an extended warranty through them. Was also helping me to discern that mechanic who installed new compressor failed to get pre-approval for job which is why my claim was denied.

Donna had very good customer service, she was kind and patient, very knowledgeable regarding my bill and the promo...I would definitely recommend CarShield for good affordable car insurance. I would also like to thank Angel for initiating the call regarding my bill. She also had very good customer service, and she was also very kind and very patient as I was driving, she allowed me to drive to a safe place to document what was needed regarding my bill.

Auto dealership said would be hard to get Car shield to pay a claim. All I had to do was call and they were really helpful. Claim paid and pick up my vehicle and it was so awesome driving it with no issues. Would definitely refer to others. As the commercial says call and see if it would work for you.

Auto draft missed, called in, confirmed checking link worked, learned more payment options, one year, six months, very useful information. Was not ready to act but will call back, agent filled in information supplemented from sales unit.

My car was running hot & wipers needed replacement because they weren't coming on so I took my car to Coggin Ford to get fixed. Got parts and repair estimate and had repairman file a repair claim using my Carshield warranty, but carshield wouldn't cover the repairs & parts price, so I feel my contract wasn't honored.

Questions about my policy and they was very helpful answer my questions. I would like to thank the customer service for making me understand about my 2007 Mazda CX-9. She found the part that I was looking and I need a copy of my policy and I would like for it to be email to me please.

I needed to change payment arrangements and Britney took care of that for me. There was nothing else that I needed to do. Since signing up with CarShield I am no longer stressed about possible car troubles as I was before. That makes my driving experiences much better than before I had CarShield.

I call Carshield to put in a claim. The representative was very knowledgeable about putting in the claim and made everything very easy, after that everything went smoothly thank you, the job was complete and I got my car back and everything was taking care of.

All issues were resolved. A supervisor was assigned to me and call me back within an hour and resolve the issue I have. I am now waiting for a confirmation on the resolution which I hope will come shortly. I’m expecting an email. To confirm what was discussed. The supervisor was pleasant and resolved my issue.

has advised me NOT to have a contract with CARSHIELD, Avoid at all costs. Not a good company to deal with, STAY AWAY FROM IT!!!!

My Taurus engine quit on me. It is 2010 with 102,500 miles. Been trying to get answers for almost a month on when repairs will start but all I get is, "We need more info on car's service." They tell me they need it in PDF format. I’m 73 and don’t even know what PDF means. I have looked it up on how to do PDF but don’t understand it. They don’t want a fax. They want e-mail. I have records going back a few years but don’t know how to send it. All I want is my car fixed.

Very kind and helpful associate. Would highly suggest subscribing this plan to anyone. Best thing I have ever purchased. This plan gives me peace of mind and not worrying about breakdowns. Since I have a 15 year old pickup, anything can and will go wrong that I can't afford to pay for on my own.

Customer service direct me to exactly who I needed to speak with. The other lady that I talk with was very friendly, cooperative, very knowledgeable and professional. She took taking the time to listen to my needs and solve my problems. I would truly recommend Car Shield to family and friends.

Bought a new phone and was trying to download the Car Shield app to the phone, but didn't have my contract # available. Customer service was quick to respond and provided the contract # without any problems. Customer service also provided a copy of my contract via email since I was not able to locate the original copy.

Took my car to the dealer and between CarShield and the dealer took care of everything... I am good! There is not much more I can say when I received the promptness, service and the courteous attention I received. At this point I feel happy and pleased with CarShield service.

I called to cancel my account because of financial hardships. I talked to Valerie and she explained how if I cancel now and wanted to restart later, I wouldn't get the same rate as I have. She adjusted my payments and helped me out a lot. Thank you Valerie.

Carshield did not honor what was stated when I was contacted by your salesperson. Told me when the offer was presented and explained to me initially before I ever decided to enter into a contract with carshield. The auto repair show you sent my car to said carshield is not as good as route66 warranty and suggested I get in contact with them, that they are better and more reliable with their warranty to their customers and repair facilities that Carshield recommend.

I had a flat tire in Miami Airport. Within minutes the representative got Mr. Help and I was home safely! Excellent service and professionalism. The young lady was very helpful. I was very pleased with the low out of pocket cost. I will definitely recommend this service to my friends and family.

I sold the vehicle to my son and I wanted to transfer the warranty to him. Everything went as well as expected. I am very satisfied with CarShield. I previously had their warranty on another vehicle and would highly recommend to other folks. Thank you for the great service that I received on the previous vehicle. I never had to use the warranty on this vehicle. Hopefully my son does not need to use it as well. Thank you.

All of your customer service representatives were very kind and patient as I inquired about upcoming maintenance, and whether it would be covered. They informed me that work to be done on my vehicle fell under general maintenance, so would not be covered. They further gave me examples of what kinds of repair work would be covered. Much appreciated! Thank you!

Mr. Byron ** was outstanding. He was very personable, helpful, patient, knowledgeable and very easy to deal with. Hoping that we don't need to use the coverage, but it is a relief to know that we are and will have protection for our vehicle. I am quite satisfied with the transaction so far. I would only add that I would recommend Mr. ** to anyone I know that is in need of this type of coverage.

I have not had any repairs yet due to issue not presenting itself when I brought car to shop. Will need to bring car to shop again when I have time to drive car for about 30 min prior to going to shop, when issue with transmission starts occuring again while driving. The issue starts happening after driving for about 30 minutes, rpm gauge keeps going up and down every couple minutes. Sounds like it's revving at about 50-70 mph.

Saw in 1 day old contract declarations page I could take 40 days/250 miles to make contract active if needed in lieu of 25 day/500 miles that sales person said I needed to do. She said yes. (I am an 81 yr old widower and also a vet, that drives very little, as my 2016 Buick having almost 37K today shows.) So I don't have to get out there on the road driving aimlessly for 500 miles this month. Thank you.

I bought CarShield insurance and they were nice to deal with but I had to cancel the policy because our dealership wouldn't deal with them and neither would anyone else in our area. They refunded my money without any issues.

The letter is a rating for Nick Only and the comments can be found on the survey that I did on him. Other than that my 85% experience with Car Shield concerning a $124 check was an awful experience and the way customer service and some specialist handled that matter was disheartening to me as a first time customer.

Everything went well. Thank you so my much fixing my radiator & thermostat. Customer service was very helpful on getting my car fix in timely manner, also keeping me aware of the process and checking back in to make sure things was in place in order and letting me know about the car rental, how that works if needed. So overall I definitely recommend Car Shield to anyone to use. Cherish being a customer on the contract with car shield. Thank you again for coming through to fix my car

Customer service representative is well aware of the policy and coverage offered based on the package you purchase. I have not had to use the protection coverage as of yet. Should I need to use the coverage the deductible is $100.00 which is a lot better than thousands of dollars later from the repair shop.

It is so nice to of CarShield. Very helpful. Very nice. Always on time. I would recommend anyone to CarShield. Customer service is very grateful and very nice and very understandable. I do not know what I do without Car Shield. When I think about any protection plan I always think about Car Shield.

The claimant my repair shop was paid reasonably quick. However, I was surprised when I got there I had a balance of 1600+ dollars to pick my vehicle up after contacting CarShield and getting a detailed itemized list. All of the extra expenses was due to the labor. It is impossible to find a repair shop which CarShield bases its labor rate on. Very sad.

The only thing I'm upset about is the problems I have been having with my car is not covered by my plan I was told...I thought by listening to the advertisement from TV about Carshield and the person who sold me the plan I had the right thing going...The only good results was Roadside Assistance. I see no reason to continue pay for this plan. Fraud advertising

Ryan was very nice & so professional! He was not pushy at all. Enjoyed doing business with him. Gave me a lot of information & he was kind enough to let me write it down. Even got me a senior discount for being a senior citizen. Which helped a lot. He was so kind.

I had recieved a call and missed it. I called into CarShield and was helped by a very nice person who took my information. Then she switched me over to Claims and I was helped there immensely. Overall a very good experience. I would recommend Car Shield to all my family members and friends. What a pleasant experience all together.

Call my credit card company up and cancelled my old credit card. They issued a new credit card. Had some changes on my credit card statement that I did not made, so I call my credit card company up and cancelled my card. They said that they would issue a new credit card. So when I received my new credit card I start calling up companies that I had auto pay with and gave them my new credit card number.

Customer service representative was Professional and very courteous. This made my experience as painless as possible. I recommend one change. Automate this process. This would eliminate long wait periods on the phone. Also greatly streamline this process. Best Regards Frank ** Retired United States Department of Energy Nuclear Programs

I had called to inquire about letter that was sent to me stating that my account had not been activated. The customer service was very nice, said my account was active and that it was advertisement letter, my account was activated and fine. Thank you so much for your help.

Had a great experience with it thus far and Cust. Service is the best in their field. I called about a problem I was having and the Rep. took charge and got me the answers we needed to fix the problem and concern. I will keep Carshield as long as I can. I have had a great experience with them thus far.

Every time I call to see if I am covered by CarShield on something it really doesn’t cover much so I am left with paying a lot of my car stuff and feel like instead of feeling secured I don’t feel that. Being disabled and not having too much income it hard so I am left suffering and stuck. So my experiences always are more of a nightmare. Sorry but honest.

Some extra guidance when initially filing a claim by phone would be helpful (there are too many different phone numbers to call - just to file a claim). On the other hand, I was very happy with the quickness of filing a claim - it took about 2-3 days. However, I was disappointed that neither CarShield nor my mechanic contacted me (neither email or phone call) to confirm that the claim had been approved. I just happened to call CarShield first and was given good information like how much had been approved and that I would need to sign an invoice when picking up the car. (Altho I wish I had been reminded of the deductible).

Your customer service was very helpful, and answered all my questions. It is good to know that when Breakdowns happen I can rest easy that there will be no worries on how it can be fixed. It is good that you have taken the time to find good approved service centers when we need them.

I was inquiring about my car warranty today, and the customer service representative was very patient and helpful in locating the information I needed. When I call CarShield, everyone is thorough and detailed in explaining the terms of the warranty and what to expect when submitting a claim for service on your vehicle. I receive excellent customer service every time I reach out to the company.

It takes over 4 hours to get my car fixed so I really appreciate having something to ride in. I had been out of air in my car since early summer. The temperatures have been over 100 degrees for several weeks now. This was my first time using Car Shield. I have to pay a deductible but I will have my aircondition fixed. I know people that got sick for riding for weeks without air. Thanks car shield.

I had not received a written form of my contract. So I had one emailed and also snail-mailed to me. Still have not received the copy by USPS, but I made a copy of the emailed one. The contracts are for my 2016 Buick Lacrosse which has the Platinum plan, while the Dodge Dakota has the Diamond. Both are very good policies for each car and truck.

Car Shield & Towing Company (D & D Towing of Ocala) were excellent in all aspects of my car problem's needs. Prompt/Knowledge/respectful with all requests and received excellent response from both especially with it being a Sunday along with rain. Special Thanks and appreciations to both for kindness and prompt service provided by both Car Shield and D & D Towing of Ocala. Highly recommend both.

Replacement of timing chain and left axles. I was very satisfied with the service I received from CarShield. They took care of all my repair work. I would recommend car to all my family and friends. The agent were very helpful and attentive to my needs. Thank you for your fast response to my repair needs.

Great service. Well I like it so far. We'll recommend to a friend. Good customer service. Take their time and stick to their word. Will recommend a friend family I love. CarShield works fine on two cars. Thanks Car shield. We'll be back again. My sister's on her way to car shield.

No issues, everyone was super helpful and friendly from first call to second call. Car fixed on 2nd day. Mechanic got paid and I paid the deductible. VERY happy with the service. I have total of 3 contracts with CarShield and have now filed 2 claims with 2 of my vehicles, still a satisfied customer.

Called to ask if I could receive some of my towing services reimbursed to me. I was given guidance and given fax number to submit my receipt. I was also given the email to the claims department. The information was very helpful. All of the representatives were very polite and helpful. Thank you for your help.

I called one of your operators to check if I was updated with my coverage and I was. I never had a chance to use it, however, it is good to have back up plan if ever needed. I have complete insurance on my car and never have had an accident but I want as much insurance coverage as possible if and when I do.

The young lady was very helpful finding a repair garage that is near me. I believe the starter in my car is the problem. Being a Friday evening, there was no one available so she will follow up on Monday morning having my car picked up and taken to the repair place.

Customer service excellence was provided with patience towards the process of filing a first time claim. The representative was kind enough to go over each step and what to expect going forward. She understood the additional stress placed on me and did her best to assist me in a timely manner as I was missing a doctor appointment due to car issues.

I asked questions, received answers in a timely and professional manner. I really appreciated the customer service representative that assisted me. As a Senior Citizen, who is a Social Security recipient, I need to the most value for my money. So. I feel that The National Labor Guide, which is used to determine how much Car Shield will pay towards parts and labor, should be updated.

I experienced exceptional customer service yesterday and today. Very friendly and helpful staff. The guy I talked to last night was very knowledgeable. I'm hoping that this will give me the added protection and peace of mind for my vehicle and the safety of my family. Thank you Carshield. I look forward to working with you guys should any issues arise with my vehicle. Thank you for the coverage at a fair and reasonable price. I appreciate you guys. I will definitely recommend you to my family and friends. I also support your program at my repair shop. Carshield is one of the best and easiest companies to work with as far as warranty claims go. I can see why they are rated as one of the best in the Nation.