CarShield Reviews

The help you gave to me, and my wife was very good. I'm on social security so the price for my budget is tough for me. Regards Wes **... So maybe in the near future I may have to drop the coverage. I really don't want to drop your coverage, but my finances may force me to do just that.

Switched policy to new car. Gave me better policy coverage at same price I was paying. Went from Platinum to Diamond which covers almost 95 % of the car. Couldn't ask for better coverage. Would recommend Car Shield to my friends and anyone looking to save money on expensive car repairs.

Was very pleased with your advisor calling me to inform how much they were going to help in repairing my transmission from Rayco in Scottsdale. I was informed that for the owner of Rayco to replace my transmission with a NEW one from Toyota I didn't get a NEW one. I got a rebuilt one and I had to pay $2700 on top for you paying. Will never go back there again.

Awesome extended warranty coverage. I have done my research and till this day have yet to find a comparable option. Great package value, Always there when I need immediate service. Service advisors are always kind, friendly, professional, and willing to assist customer in any way they can. Would recommend you join the community. It's well worth the investment.

My starter in my 2012 Volvo went out. I called CarShield to ask if it was covered. They said yes but once the dealer called and ask about the coverage, they only cover a portion of it and labor… Which I did not understand since I said, my starter was under warranty.

Never take insurance from a company that is definitely a money trap. With my car, whose maintenance is done regularly, while I was moving on the road, the engine malfunctioned. I waited exactly 1 month and the CarShield said that I could not have my car repaired. I will apply to the court and settle accounts in front of the law. My car broke down under insurance. I will send the maintenance bills and most importantly the videos of the failure that I experienced while driving on the road and which is not caused by the driver, which is completely under the responsibility of the carshield.. Never take out insurance with this company.

CarShield authorized the repair on my 2014 Nissan Pathfinder and I am glad to say the Nissan Dealer took care of the problem and the vehicle is running fine. When I took out the warranty coverage on my Nissan I hadn't experienced any problems so was glad I trusted my instincts. Thank You CarShield.

My agent was great. I was sad to come to learn that the warranty is only good in the event the items under the warranty fail or break. My motor mounts were eroding and needed to be replaced, I was under the impression car shield covered preventative maintenance. Thank you. The agent was great in answering my questions. She was very pleasant to talk too.

I chatted online to see if my AC would be covered. I also inquired about original parts being covered. Agent was polite and helpful. I found out that the AC refrigerant would be covered. I was also able to get my contract number and a number to call for service.

I kept being sent emails and phone calls trying to get me to insure my vehicle. Finally I called them and was convinced that I could not afford to repair my engine with such high miles without having CarShield have my back. 11 months later, my engine loses power and I take it to Ford. Ford says my head gasket is leaking coolant into cylinder #3 and I need a major repair. CarShield refuses to cover any part of it because they say the failure is a non moving part! Such a ripoff for me! If I just parked the car it wouldn’t fail, but sines I drove the car, it wore out and failed, but the moving pistons didn’t fail, just the gasket, so No Coverage! CarShield is a ripoff! They look for a way to not cover the engine after telling me I had to have them for peace of mind on my engine life. Very deceiving!

I took my car to MR. TIRE AUTO CENTER and they put a window regulator in. I was told to leave my car and they would call when it was ready and they did. I was told I owe for deduction and Shop Supply Fee and I paid that and Car Shield Paid the rest. I had no problem at all.

Submit claim for repairs on my car and looking for reimbursement on my repairs. Spoke to several reps on June 21 and was told to submit the claim/invoice through CarShield website. Have filed claim online on June 22. Hope to hear positive news from Car Shield with my claim.

Haven’t needed you, but feel good that you have my back if need be. Can’t be said about very many companies! Gotta stay at top of class!! Thanks! When out and hear talking about their warranties they see you as best out there, just don’t hear that about the competition. Word of mouth, can’t beat it!!!

If it is right it perfect. If not the truth will tell about this company. It seems to have been a good compan. My friend and her husband have been with the company for yearly and haven't had any problems. He took his vehicle and didn't have any problems with the company and warranty. That what I like hears, no complaint at all.

They help to my insurance. I was able to make a double payment of this month on the 29th for me to keep it and I appreciate all what they have done for me and yes I would recommend them to other people. Everyone understood what I was doing and what I was trying to accomplish and they helped me so I'm really appreciate of what they have done. In the future I will recommend. I have no complaint about them at all and help me what I didn't understand and I get five stars to the representative that I did talk to and I talked to like three or four people and I appreciate the help that they gave me. Thank you Carshield.

Not only do they find loop holes to avoid covering you but the representatives take it personally when you call to cancel the service, the rep. argued back and forth with me although I just wanted to cancel, he said "You should have read the agreement" although I called and asked them several times what would be covered, my part was covered but because of how it broke even though I did nothing wrong they found a way out, as I was cancelling the rep asked to place me on hold, I said that's fine but I sat on hold for at least 10 minutes. I went home. The call dropped in the garage so I called back. Got the same exact rep. He asked "Did you hang up the call?" I said, "No. I entered a garage. He asked to place me on a 3-4 minute hold AGAIN so I asked if it would actually be a 3-4 minute hold because I held much longer the 1st time, he paused for so long I thought the call dropped again.

I needed service today because I withhold repairments from last October 2022 for my driver's side window. Because my window doesn't roll up. I will be towing the car today around twoish because it doesn't start up and the battery and engine lights are on. That is why I am servicing the car today because it needs battery replacement, gas fuel, oil change, left wheel bearing squeaks, auto recall service, tire rotation and radiation cleaning.

I would like to Thank CarShield for the work they authorized on my vehicle. I purchased this vehicle with no signs of any problems. I purchased CarShield in case there were any hidden issues. CarShield really saved me on this deal. The work was the teardown and replacement of the timing chains and parts related to this procedure. Thank you

Outstanding experience. Best decision on the vehicle. Coverage was outstanding. The reason I am cancelling is due to the sale of the vehicle. When my new Dodge is eligible the first call I will make is for new coverage. Austin was a big help during my latest call. His service was excellent, as it has always been. Thank you for everything.

Only a 4 because it took so long to get the estimate from the adjuster. All the representatives that I spoke with were kind and treated me well. I still am glad that I have CarShield in spite of the long wait. Thank you for your care in spite of the incredibly long wait.

We were with Carshield/American Auto Shield for some time now. When we cancelled policies due to vehicle being sold, beware because they'll charge it later once they think you're not paying attention. Our vehicle keeps getting denied, the 1st denial reason meaning not a covered part was proven incorrect, they came up with another one. We paid for a teardown and now they're saying they need new photos of the same components that proved the same thing because they know in order to do that you have to get the vehicle reassembled in order to do that test. Good thing is the shop already have the photos beforehand so now their excuse is it's warped, ignoring the fact that it warped because it was damaged.

Lisa was the second person that I needed to talk to due to the need of termination of a policy. She was inspirational knowledgeable, friendly patient understanding and she made me laugh at my situation. Everyone should have someone does motivation and allow the customer to be expressive and show care and concern my Vernon and Lisa did to help out the situation. It was quite phenomenal.

When I signed up for CarShield I had my monthly payment automatically deducted from my banking institution. I had to change the credit card that was being used for my monthly payment. The woman I talked with was helpful taking the exchanged information. I told her my monthly payment was automatically deducted. She told me she would make sure my monthly payment would continue to be automatically deducted.

Had the wrong city but was corrected after talking to representative. Customer service rep. was good on what they we doing and supposedly they will be sending out new pamphlet with correct information. Waiting for it to come in mail :). This is the first time we/I ever applied for CARShield and I hope it works out. But Still allow Kenneth ** to make any adjustments. Thank You. :)

I can drive with peace of mind knowing my vehicle has coverage with/through CarShield. I can drive with peace of mind knowing that my repairs will be done by a certified ASE Technician. I can drive with peace of mind knowing I get to choose the ASE-Certified repair facility of my choice for repairs. I can drive with peace of mind knowing my repairs deductible is $100 after repairs are completed. I can drive with peace of mind knowing my repairs will have certified Mopar parts. I can drive with peace of mind knowing I have a high level of vehicle protection for a low month-to-month cost. I can drive with peace of mind knowing I have reliable protection protected from the unexpected. I can drive with peace of mind knowing I have extra perks with CarShield. I can drive with peace of mind knowing I will have a low or no deductible.

I called CarShield today making an inquiry about a claim I will have for 1 of my vehicles. The woman with whom I spoke was friendly, knowledgeable, patient, and answered every question I had with respect. Today I also joined the Home Protection Plan with Car Shield and I have the same evaluation from that individual. It makes a big difference speaking with someone who considers me a valuable client as to one who simply wants to make sure that the money is in their hands every month. That is much appreciated and I sincerely thank you. I am more than satisfied with the information and advice I was given. Dr. Kathleen **

The customer care and provider information was remarkable, very patient, knowledge and experienced with detailed indepth information on the policy provided and responding to the aid for customer care keeping me calm, cash, and with great quality care assisting me in resolving an issue where Car Shield's policy plan helped me in a bind, keeping car shield

Great response. You helped us out a lot. Thank you very much for your help. We highly appreciate you. You’re a very good company. We had CarShield when we had our pick-up. You saved our lives by helping us put a new transmission into our pickup. But now we have sold it and we have this car is adorable and runs good. We like our CRV a lot. But knowing that you’re there to help us if we needed is a great choice.

I have a two thousand and twelve Nissan Xterra And it needed some I had a leaky oil Pan that needed to be replaced. I had to replace my sway bar. Shocks and struts are not covered under the warranty but the oil Pan should have been. And when the repair shop went to contact CarShield said because there's too many repairs being made at 1 time they're not gonna cover Anything? And on a separate occasion. Just recently I had to have my brakes replaced and I was supposed to cover a braking system but they would not cover It. Big waste of time. Big waste of money. Absolutely not worth it.

Fantastic customer service. Brittany was knowledgeable, professional, and resourceful. Initially, the requirements needed to be clarified to get the service approved. However, due to the professionalism and steadfast resolve of the customer service agent (Brittany), everything worked seamlessly. I recommend CarShield to anyone and suggest that those in the position (qualified) for the service immediately get it. It's a financial plus.

Payment due date request was changed to coincide with our monthly benefit payments, since both wife and I are retired and on a monthly fixed payment. Customer service agent was very helpful, in assisting me in changing due date a few days. We appreciate the request granted. Thank you.

Loved having Carshield. It has saved me hundreds of dollars in repairs and as a traveling healthcare worker with two jobs, it's a lifesaver. Have told all my friends that they need to get this product. This is no scam and is well worth the money. Stay away from dealership warranties which don't have good lifetime bumper to bumper warranties for all cars at at any mileage.

I just love how easy it is to make a claim. They're polite and ask if you're okay and give clear instructions on what do and expect. I also love the coverage I have that I never knew I had until the representative told me. I will be sticking with Carshield.

Jessica was very helpful and patient thru the process. I was pleased with her professionalism and knowledge of the product. I plan on getting a contract for my jeep and my wife's car soon. I will recommend Carshield to my friends and family. I hope I never need carshield but if I do I'm hoping it will help me out of a bad situation,.

My car has developed a couple of oil leaks. Regular oil changes and maintenance has been made. Transmission has developed some vibrations and shuddering when accelerating at low speeds. Ford dealership tells me oil leaks will get worse and, if not corrected, will cause engine damage. The same situation applies for the transmission problems.

The agent helped me very quickly.. No problems. Thank you for taking care of the issue and with such speed. I have only used the program once in the couple of years that I have it and so far it is great! Thanks for the opportunity to have a warranty on my car.

Our Dodge neon I think it was the Dodge neon was fixed good by Amaco in Arlington, Texas. My husband had to pay $100.00 deductible. The Rickard driver to me home and a good Samaritan helped get my husband home in the house and on his hospital bed. I was praying for that.

SCUM OF THE EARTH. PRINT THAT I DARE YOU> You are a scam company. Stealer of disabled person's money. Screwer of disabled veterans. There is no place for your company that is any good and karma will catch up to you. God sees how you screw helpless people. Word logo for your company should be SCAMMER INC.>

The mechanic shop was missing, 1 number on my Vin number so I called Car Shield and I cleared it up in which the mechanic already had the vin off the car, 6/23/23 will be 2 weeks for a transmission repair and no response from the shop, I don't fault Car shield. I've been working with car shield for Almost 3 years. Keep up the Great work.

I had to cancel my account for personal reasons. The experience I had talking with the reps were great. They knew what they were talking about and was very helpful answering questions. When I received the contract I read it and it confirmed all the things that the rep said to me. He was very straightforward about the policy. When I called to cancel a little after 24 hours (the next day) the rep was helpful and was really nice to work with. I would recommend CarShield to anyone. I might even call back after I work out my personal situation.

Trading car for larger suv. Had a good experience with Car Shield, very one was nice and professional. Will tell friends and family about your services. I will use your services in the future. Thank you very much for your time. Nice business with the company and I look forward to your next step and I hope you have someone that's not going to be there for me to go out there for I'm just being honest with your company writing and making me know that you have been friendly with other people in the future. Thank you for your time and help with this communication. I am very grateful to have been able to find your company to help me out in finding my extended warranty for my car.

Having Car Shield has saved me lots of money from expensive car repair, and I would greatly recommend it to other customers. I give it five stars! The people that worked for Car Shield were very friendly and took the time to explain things to me. I would gladly recommend Car Shield other customers.

I understand car repairs can be costly. Paying way over $100 a month to the CarShield can be costly too. I’m taking a gamble here, terminating my trial offer, and setting that money aside instead. Should the repairs arise beyond what I’m setting aside, I’ll just have to get a bank loan. Hoping the Carshield rates in the future will become a bit more customer friendly, particularly for Florida residents like me, and I may consider reinstating my account

Straight shooters, no playing games and ordered to be shipped. I enjoy having this warranty and NEVER have had a problem with it. They always pay out for legit issues. I just wish screws were covered and components to non covered parts. One major area that needs attention is car rental. They should start from the day your vehicle is in shop in need for repair. People need a vehicle to go to work. No time to wait for vehicle to be assessed, etc. If the claim is legit they should reimburse clients from the day the car went in shop. Not billable hrs it was being repaired.

Because Car shield didn't like the price of part, I had to go without a vehicle for 2 days. Ford service was great. Dave ** got me a ride home and back to Ford. He worked well with warranty company to satisfy me. Carshield took care of the repairs minus my deductible. Glad I had carshield.

I had a nice person who spoke very nice.. Very happy‼️ Had have a couples family and friends who is going to make calls to this company. I am happy I made my phone call… I hear so much good things about this company. Had to call and… they were right.

My question was in regards to billing. I forgot that I had accepted six months at $509.94 in May. I saved a total of $30.00. The staff was professional and answered my question and left nothing undone. Kudos to all that assisted in answering my question. CarShield is doing an outstanding job in responding to the needs of the customers. The overall experience was outstanding.

We received a letter from Car Shield. It asked for an immediate response. Gave a Customer ID: ** which was different from my contract #. That made me suspicious. So I called 800-58-4960 and spoke to a very helpful lady who took care of the situation within 5 minutes. She indicated we would not be receiving more letters of this nature. She was very nice and helpful. - Alan **

She was great in explaining everything. She was kind and courteous with me. I now have everything set up for me. My car was in an accident and then it went over to a new car. It was better experience for me. Which was done with great ease.

Car Shield customer services are respectful and professional with their customers. The service with having my vehicle towed to shop for repair was quick and handled with care. The dealership stayed in contact with me step by step of the process being handled and complete time frame on job completion. Car shield thank you.

The Representative Heather exceeded expectations. I have been trying to get my bill paid ever since the seventh of the month. The other representatives was giving me the runaround. Heather made sure I got taken care of right away. My card that l usually have on on file was compromised. I received a call from a representative a payment. So I gave the Representative my check account information. The money hadn't been debit out of the account and here it is June 17,23.

Updated on 07/08/2023: The car was taken to the Amoco station, where they replace the transmission. I have received the car back. So far running good. Thank you so much for fixing my car. The Amoco station was very knowledgeable, respectful. And professional in every way. Kept in touch with me to let me know what was the next step in fixing my car. Thank you so much.

I would recommend this company to nobody. I am now in waiting eight days for a claim and I still don’t have any answers. I keep getting the runaround. Very disappointing to the service. I am going to be filing complaints of the Better Business Bureau and I’m gonna seeking legal advice.

I like y'all work. Thanks for have a car warranty for car. I like the idea. It will help a lot of families to come get warranty. And home warranty a good idea too. I like that too. It will help families as well. Thanks y'all building a company like these.

Very professional. Helpful and understanding. Took my information and corrected the information I needed corrected. Thanks to all who helped me. Thank you for the service you provided it give me peace of mind. Again thank you for your attention and solving my request.

Just the peace of mind is worth it since we’ve not had to use it. The agents have always been very knowledgeable and very helpful too. Always extremely professional and able to answer any questions without transferring us to a different person/department. As I’ve said before, I wish there were more things covered but I understand due to age and mileage the limitations. We have 3 vehicles covered and highly recommend Car Shield.

I called to cancel and the representative helped me figure out where my dealer had not used the policy previously. I will be keeping the policy and use another service place, which she also looked up for me. I will continue to call before I go to the repair shop to make certain I am getting the best service.

My car was totaled out by my insurance company due to accident, I called this morning to cancel my policy. My agent was very helpful, understood me and handled my request very effectively. I have already received email to cancel my policy. Thank you.

Lindsey was very knowledgeable, very thorough and is a good listener. I explained that my credit card had gotten stolen and I thought that it was the one I use to pay car shield. She calmly listened and suggested that we change the card to another in order to maintain my account. Very sweet girl. Thank you... Deb.

Recently, I went to a place to have my car fix crank shaft sensor light was on and ABs light and traction light was on. I brought it to St. Amant mufflers in St. Amant Louisiana on June 9, 2023. The crank shaft need no replacement due to being loose. However abs light and right axle suspension needed to be fixed. Car Shield was called and it was denied due to it not covered. It cost me out of pocket to get my Kia 2017 Sorrento which was costly 784. 37. A few month ago I had to pay 820.00 for my Kia optima 2013 and states whatever needed to be fixed was not covered. Why should I keep paying premiums which seems when my vehicle needed to be fixed was not covered.

I'm concerned that you have several complaints with the bbb. People are waiting weeks for approval and stuck without a vehicle. Considering going with another company. A lot of shops are rejecting Car Shield when they hear it. I feel like I'm wasting my money by reading the complaints.. I got this policy for relief but now it seems like nothing but a headache.

My call was answered professionally and all questions were handled. When I arrived at shop they were already aware of my situation. I was very satisfied with the results and hope the repair goes as smoothly. Thanks for your help!!!

Called to verify that a payment I made the day before had brought my account to a current status. After calling and speaking to the rep she verified my payment and assured me that everything was current and informed me that if I needed future help to get any answers to feel free to call back, overall great call.

Brettany was very helpful and efficient, and was pleasant to work with. She was able to transfer my credit card information easily. She is a good ambassador for your company and services. I hope she is rewarded sufficiently for her dedication.

VERY GOOD. NO COMPLAINT. I was very satisfied during the time I was a member. I don't register anything wrong with the company that is doing a fantastic job to help the population in need. I promise to come back as a member when I have another car. Our relationship was excellent. Keep on doing excellent offer! Thank you again.

I had accidently made two payments last month. The person that I spoke with took care of my problem right away. I was very happy with the representative that took my phone call. She was very knowledgeable about your product. I was very happy with the help I received.

Excellent service and very fast response. Always answered phone right away. Got my car back fast when it comes to transmission repairs. Very friendly. The process was seamless and easy to follow. I was skeptical of these warranties but not anymore. I will recommend it to anyone.

CarShield the best. Love y’all. They are very nice. They take the time out to help you. I wouldn’t want to go to nobody else but Car Shield. They have good service there. Everybody I ever talk to was nice to me and I had no problem for them to go over my contract when I first started.

Outgoing and helpful staff. Even with some computer delay issues they were able to find the answers to my question, verify that we were on the track to get my washer fixed! They were able to reset my account so that I could easily get into the Thumbtack app in the future.

Payment for service due to credit card failure. New credit card issued and information for further payments. Communication with person at CarShield was enjoyable and didn't take long at all. Very respectful and to the point. All was taken care of in a timely manner.

I only canceled because Car Shield did not cover my vehicle's cameras and technology package, and one of your competitors did. Otherwise, the service and the responsiveness were great, and I was pleased with that. I will try again when my current coverage expires.

Was not please with my overall dealings with staff. I feel like I was getting too much of runaround. Totally displease with with the company. The person that I was talking to was not that clear on information. I'm totally unhappy with this process.

We purchased CarShield as a precautionary measure. As bad luck would have it, multiple issues arose at the same time (somewhat of a chain reaction). Although CarShield didn't cover all of the costs, it covered the majority of it, and saved us thousands of dollars. Thank you, CarShield!!

When calling car services sometimes you have bad taste left in your mouth. Today the lady was great. Had me laughing and took care of business at the same time. There was no problem with the lady I spoke to today.

It was explained to me the importance’s of keeping my coverage/plan in place. Representative was very knowledgeable of my coverage. So I decided to keep my plan in place to save me money in the long run. I hope it work out in my favor.

Very helpful when car broke down on vacation. Polite and acted fast to help us. Would recommend them highly. Went beyond my expectations, paying the claim within minutes of receiving bill. Did everything possible to help in a timely manner.

It was easy. I paid what I had to. Having CarShield saved me lot of money. Car Shield saved me $558.75. I want to thank you. Paying for car insurance month after month. I was happy to be able to use it.

I pay for this warranty and I should not have to cover shipping and labor if I already pay a deductible. I feel cheated and I am very disappointed in the customer service I am receiving pertaining to the repair coverage for my car. I will not be recommending CARSHIELD to anyone and I will be discontinuing my coverage.

Always very helpful and patient when I have questions and concerns about my vehicle. I feel that you are very fair and courteous. I will continue to recommend you to all friends and relatives. I do have a lot people following me.

I needed to change my credit card authorization for monthly payment options. The representative was very helpful and extremely thorough. It was a very good experience. I am very satisfied with the telephone communication transaction. Thank you, Car Shield! I will gladly recommend this service to others in need of service warranty.

Signing up was easy and everything was clearly explained. The Rep I spoke to was very professional. I was impressed by the Diamond package he offered and the price was more than reasonable. Overall, I’m glad to be a new member!

I own an old Volvo which still has less than 150,000 miles. It has recently developed a coolant link which requires frequent refills of coolant to be added to the coolant overflow reservoir. I called in to ask if this mechanical problem was covered on my "Gold" policy which I have had in place for a year or more. Tamesha (the claims agent) informed me that coverage determinations would be based on the "cause" of the coolant leak problem. She suggested that I get a qualified mechanic to inspect my vehicle and to give a written diagnose of the problem. The representative was very courteous and knowledgeable about the terms of my gold policy, and her explanation of the claim determination process was helpful.

My experience with was excellent. The customer service representatives were patient, respectful, and knowledgeable. They worked with my mechanic to efficiently, and quickly resolve my mechanical issues, replacing a defective auto part was just a few months out of warranty for a second time, without issue. Great Service.

I sold my 2004 Lincoln LS. It has saved me some money on repairs needed for the vehicle. I will use Car Shield again when I purchase another vehicle. I will also recommend Car Shield to family and friends that need car coverage.

Took in Monday, was ready next Monday. Few cars ahead of me. I chose to leave my car. Once it was in, was ready same day. When l called in claim, was given name of shop. Called them for me, got time to bring in. So easy, years ago would take a long time to get done. Love changes you guys have made in your service. That’s my CarShield.

We transferred over credit card information. Answered quick and efficient like thank you. My bank account got hacked and I didn’t want to be late on my payments. Thank you for your help and patience. I will have no trouble calling in the future ….

Wanted to change payment to a different card and make a payment.. Brianna (hopefully that is her correct name) was patient and helpful. No pressure to pay in advance and understood I couldn't afford to pay that amount for the year. I have nothing more to say about my experience.

Explained everything everything to us. Very helpful. Answered all our questions. A friend told me about Car Shield and how helpful they are. Even though our car is older we were still able to insure it through Car Shield. They were very helpful and professional. We will be recommending them.

Customer service was professional and very polite. Customer service answer all of my questions. There was no hassle with any of the customer service representative that I spoke with. They verified every step including contacting the dealership I was having the repairs completed.

I had to have alternator put on my car. I took it to the garage of my choice. They fixed it and CarShield took care of the rest. I'm very pleased with the results. I would recommend to anyone to have CarShield.

Representative was polite and quite informative. Quick in answering any questions that the Nissan advisor or I had. The Nissan advisor explained the problem with my car from the flat tire to the outer tire rods and the lower control arms. CarShield was able to be effective in explaining what parts would still have a warranty attached. Everyone was making sure that I understood my contract since this was my first time using my Diamond Plan.

Great coverage, friendly customer service, I drive with a peace of mind knowing I have full coverage insurance plus this addition that includes what insurance don’t cover like mechanical breakdowns etc. :) everyone should have this. We all know how it is when you don’t have a working vehicle therefore CarShield is awesome. :)

Very helpful, I ask what my policy covered and she told me what need to do and where to go. She was very nice and polite, and she very good customer service. And she told if I need any more help to call back.

Must do everything online. No rental car options unless vehicle repair is approved. 2 -3 days before follow up. Denied my claim over photos. Never sent out a representative to do inspection. The diagnosis charge of the repair shop was paid out of my pocket. Rust was the reason they used as the determination factor to void their need to provide any kind of repair service. The only reason I would give even 1 star in fairness is that they did provide the tow service to get my car to the repair shop after I broke down while refilling at a gas station.

WE spoke with Vernon to renew an existing policy on our 2014 Jeep Grand Cherokee. He was so pleasant and informative that we decided to add another vehicle the next day. He explained we would get a discount on our second vehicle. He is an excellent member of your company. Thank you Vernon.

Great customer service, friendly and thorough. Answered all of my questions. Assisted me to understand the process and covered the claim as they stated they would in our contract. Glad we got the coverage and I will recommend it to my family and friends.

Only covering what doesn't fall under your definition of normal wear and tear means that I have had several bills in the past two years that were not covered by Car Shield. I was very disappointed. I was very disappointed. I was very disappointed.

Just called about a question. He looked up the info and was so friendly. Nice to talk to a person with great attitude and professionalism! It was a pleasure getting the answer right away even if it wasn't covering the struts for our van.

There was a little lack of communication on the mechanic's behalf however that was resolved when I coordinated the mechanic with the Car Shield company. When I found out which department I was to connect to then all transactions went along nice and smooth. All representatives very knowledgeable. However, the first representative I spoke to gave some improper information. But it turned out fine because I called again to make sure that everything was informed by the company's guidelines.

Excellent service and everyone was very friendly and helpful. Car Shield worked with the Kia dealership to determine the issue with my car and the best way to take care of it. There were some communication issues, but Car Shield was patient and everything is back on track. I am happy with their coverage and service.

Have diamond policy, my display started going wacky, took to dealer, they determined my AVI was the problem. I gave them my CarShield number, they called and got approval to replace it. They ordered part and 4 days later I had it fixed. Was a $900 fix and it cost me nothing. Well worth having this warranty for piece of mind once dealer warranty runs out.

They help me figure out why my account was allow me to login in matter of minutes. Very friendly. The young lady also took time out to try explaining my coverage more in depth. I really feel more safe knowing I have CarShield.

Was going to change my coverage to a different carrier, but after speaking with and giving him a chance which I wasn't even prepared to do. Demitris was awesome to work with on my car's coverage with Car Shield. I'm glad I gave him the chance and we worked it out. Thank you sir for your dedication and great customer service.

The female representative, Kenisha, was quite friendly, professional and courteous. I am now recommending my son, Samuel Evans **, to be a new member of Car Shield. His phone number is **. His e-mail address is **.

Last Friday 6/2/2023 I turned my vehicle into the dealership. Since it was late Friday all the dealership can do is open and start the claim with CarShield, which they did. I called CarShield Saturday morning to get an update to be sure the dealership did their job and they did, however, the claims personnel informed me the auto claim adjusters do not work on weekends and will require 24-48 hrs to review the claim from the dealership. If I knew of this from the jump when I purchased this extended warranty I would have turned my car in beginning of the week. Here I am thinking they can work on the weekend and I would have my car back early the following week, nope! OKAY. So I waited 48 hrs and called back to Tuesday afternoon 6/6/2023 and CarShield informed me they are still reviewing my claim and that I should have an answer back Wednesday whether the claim is approved or not.

I’ve been a CarShield customer for almost a year. I recently changed jobs, and due to the job change, I got behind on my payments. I contacted CarShield. The representative was very helpful and got my payments changed so that I could keep my coverage. I highly recommend CarShield to everybody!!

Today, I renewed my CarShield annual contract and updated payment method. During my conversation with the CarShield representative, he patiently explained my current contract payment methods and offers ways in which I can save money by paying for the contract six months or 12 months in advance. The technician also informed me of actions I could take in the event I sold my vehicle and cancelled my policy.

Customer Rep was perfect. She handled my call and problem when my daughter locked the keys in the car. The tech came out in about 1 hour. The problem was resolved and my daughter was back up and running. I appreciate how fast CarShield took care of the problem. It's always a pleasure when I contact CarShield, you help me immediately.

Nisha (**) was absolutely fantastic!!! I would give her more stars if I could! She listened to our concerns & responded with empathy. She went the extra mile for us, getting us the best possible rate for us at the coverage that we needed. She deserves praise & a raise!

I was cancelling my coverage because my car dealer was charging me $2,383.00 for various repairs (broken turn signal light, etc) and they were NOT taking CarShield. Your agent offered to lower my monthly costs and I gave her the phone and address of my car dealer in hopes they will start accepting Car Shield.

I called to cancel membership but Jessica was very good and persistent at not allowing me to. Great Job Jessica!!!! Very Great job!!!! I'm not an easy fish to fry! LOL! She deserves a pay raise or promotion for sure!

Thanks for listening and for coming up with a very reasonable solution in a timely manner. The representative was empathetic and knowledgeable. I would speak with her again and I cannot think of forty words to describe the encounter any differently.

I haven't used the service yet but it was good to know it is available. I also liked having to pay for my plan just the twenty-four payments. Since I have not used the service as of yet, I can only speak to the ease in which it was to get the service. Customer service was good and were very helpful when I had questions about my plan.

I got hooked in to expensive contracts which didn’t cover the items on my car that needed to be repaired so in addition to paying a high premium price I had to pay over a thousand dollars more to fix one of my cars. Not happy at all. That’s why I canceled my contracts.

Towing was given at the time of order. And time it would arrive to me. The experience was very good and short. Very friendly customer service person. Good customer service and quick response to my questions. I’m going to recommend this to my friends and family. About the great work of this company.

My experience with Meineke was very well received. They worked with me. They got the job done, and they even helped me with the electrical part of the service that was needed. The only thing that I didn’t agree with what is the rental part of the contract I was without a car for three weeks..

This is the first time to use the coverage and I am very happy. The agent I talked to was very helpful and listened to me. She got back to me with the information I needed. I passed it on to the auto repair shop who said they dealt with Carshield all the time.

This supposed to be warranty concern that supposed to get your car repaired. I can understand brakes and tires and battery. Don't understand why I had to come out of pocket for any repairs except the deductible. I am truly not happy with this service.

We filed a claim on our Ford truck and it sat at the shop for over 4 weeks and they still keep dragging their feet on covering the repairs. They won’t communicate with the shop or the customer and don’t return calls. We finally picked it up and will pay out of pocket to fix it ourselves. Ridiculous to think you waste money on their service.

The CarShield Customer Service person was very nice and helpful. The shop I went to has waiting list with 10-20 cars needing repairs on the property… I scratched them off my list. I going local …mechanic instead of America Shield.

My Present payer card was compromised, I had to cut it up & I called to give you new Bank Card info for your billing! Sorry for any inconvenience! Thank you in advance. Your Rep was very nice & helpful.

I would like to thank CarShield for being on time with my 2002 Honda Accord. My transmission started slipping about 250 miles away from home. I managed to get home but they had me to immediately take it to the repair shop. Thank God for CarShield and I will tell anyone if you don’t have any extended warranty,,,,carshield is the place to be.

They refused to cover my claim because somehow the initial mileage upon acquiring the Warranty was not correct.. I don't know if it was my fault or it was their fault either way. I sent them the verification of the bill of sale and the title and the repair facility confirmed it they Denied my claim.

The process was easy and the representatives I spoke to were professional, courteous, helpful, respectful, knowledgeable and friendly. I had a very pleasant experience. My vehicle was repaired in no time. I'm glad to be a CarShield policyholder. I would definitely recommend CarShield to anyone.

The advice was GREAT! I called to cancel because I just could not afford the payments due to inflation, but Barbera (hope that is spelled right) was able to have the payments lowered and I am able to keep the same benefits - Thank you CarShield.

Representative answered request for a tow. Was friendly. Helpful for the situation. Gave me all the information that I needed. Phone numbers, time, limits. My car battery was totally dead. Car would not restart. Had towing company closest come to the scene.

This is the second time within 3 weeks. I have called CarShield on May 31, 2023 for a tow and the company that was given to me was CJM Towing. They cancelled the tow without letting me know and did the same thing to my son when he called on May 12, 2023. This is not the service I expected when I call for assistance. I am thinking about cancelling Car Shield and going to Endurance.

I had a great experience. The only thing that makes it better is the price needs to a little lower. The person on the phone was helpful and nice. I had coverage on my old car so I switched it over to my new car.

CS representative that I spoke with was very helpful. I had forgotten when my coverage expired and the person that I spoke with gave me the date that the coverage expired. I am very pleased with Carshield and will continue to be a customer.

me. You covered what needed to be done and I paid my deductible and got my car back.

Have tried to correct a problem where I set up my account under my name first. Long details but I have spent almost a year trying to accomplish this to no avail. I get the runaround from everyone even though I told them I set up the policy. It's my car. My checking account. They just want me to waste my time going and finding certain documents and filling in them out and submitting it and paying a fee. The last phone call the woman Wanda promised that she would email me this document. I have looked in all my spam trash and regular inbox. No item was ever sent. In addition she promised to follow up on the 1st by the afternoon to help me email it back to your company. That never happened. She never contacted me or anything. I can't even begin to tell you the frustration with your warranty department because I'm not listed as primary.

I reinstated my account with Car shield because I knew they would protect my truck when I needed it the most, the warranty for the money you just can't beat it. I hope it pays off in the end for me when I need it.

I spoke to so many representative because they called me everyday for a week. Each time everyone was helpful, and nice, knowledgeable. I have and will continue recommending Car shield to people. My only wish is when someone says, "Please stop calling me." I will call when I have the money to sign up, that what the customer says is respected.

I've been very fortunate where I never needed this service. However I still keep it as you should never tempt fate. And I've been very fortunate where I never need any service. But I'm not taking any chances. I continue to keep this service and recommend it to my family and friends.

I’m usually in a bad place when I have to call Car Shield. As always I was treated with kindness and respect. My problem was solved to my satisfaction. I am grateful. I would highly recommend having Car Shield have your back.

I started my car in the morning and I noticed that there was some glitch on the screen. I didn’t want to cause any further damage. I didn’t know what was going on so I called CarShield. They assisted me in a timely expert manner and I have been nothing but pleased with the service from day one. Thank you again, CarShield. You have put my mind at ease once again.

I called in & talked to a gentleman named Justin. He was very helpful in getting me the help I needed to cancel my policy with you as I do not need it at this time. But if & when things change in the future I will remember to come back for coverage again if need be in the future.

Whenever I take my car to the dealership, for whatever problem, Car Shied would take care of me, whenever the dealership would contact them for approval. I recommend them to the highest. When you see the Stars on TV speaking about Car Shield, believe them. You can put your trust in this company! I Highly Recommend! The company you should choose for your car’s safety warranty. “CAR SHIELD” THE BEST CHOICE FOR YOUR VEHICLE WARRANTY.

Got a tow quickly and my truck was taken to my mechanic. I got a call from the mechanic before the end of the business day finding out my truck was fixed. Super. This was the best service I could have from a warranty company. I will stay with Car Shield.

Great in every way. Love how they make sure I'm covered from bumper to bumper. Only thing they need to give people Referral gifts. I refer 3 people and haven't to receive anything yet besides that. So other than that they're great.

In most businesses anyone can sell you something once but it's customer service, well good service that keeps people coming back. Ms Reiandra is truly the example of what an asset is to any company. I imagine this company has a bright future. Keep up the good work.

I haven’t had any dealings regarding my warranty. It is too early to voice my opinion. It would be a lot easier to give a rating after I have submitted a claim. Thus far everything has been fine! As I previously stated, “everything has been fine thus far.”

I went online. Submitted paperwork for repair. No response. FAIRWAY FORD sent paperwork for service. No response. So I guess the only way to have my vehicle repaired is for me to pay. What is point having CarShield if no one notifies you.

My problem was resolved. I was able to complete the transaction with professional help from Ms. **. I must say that she is an asset to your company. My contract is now for 6 months and will be review in November.

RPM hand went down while driving and the road hazard light came on while I was driving on drive pavement. The following week the check engine light came on and the same things happened which I entered in my earlier statement.

I have paid a monthly fee for 1 year, only to find when I did have a repair on my car, it wasn't covered. I was misled when sold this coverage. I'm giving zero stars. I would not recommend this coverage.

Have only had to make one claim and the process was very smooth. Had two items taken care of struts and tie rods and the claim paid for the tie rods which saved me about 30% of the total bill. I was required to pay for the stretch because they were considered normal wear and tear. This warranty gives me peace of mind.

Everything went real well. Thank you. They keep playing the music over and over I got a headache. But that was okay. Ladies was wonderful. I'm done. Thank you for helping me. I need all the help I can get. Everyone understands my problem.

She answered all my questions. We just signed up and I was not sure of the wait time and mileage required before the contract became effective. The requirements are there to make sure the car is running at the time of purchase. I'll keep you posted if we ever have to use it, our car is in great shape, but it is a 2007 Camry.

Jessica was very helpful as stated in Survey. I couldn't reach you by phone at any number on paper or online it always answered said, "Thank for calling Good bye!" and hung up on all numbers. So I wrote a letter explaining all and Jessica was nice enough to call me back so we could process my issues. She went out of her way to be helpful and I appreciate that since I could not reach you Since Feb. and this was May. I had been frustrated and this was a nice response to a situation.