CarShield Reviews

Had no problems with Car Shield but wasn’t on long enough to use them because I sold my truck. So I’m grateful I didn’t have any breakdowns with my truck but sure they would of been there for me from what I have here, ty.

I was very disappointed in your guys' coverage. You won't cover diagnosis unless it's a part that is covered in the warranty. For example if I had a check engine light on and I brought it in to get checked out you won't cover the payment for the check engine light unless it was a part that was covered by the warranty. I find this very troubling and frustrating as a customers. Assume a car warranty It's gonna cover check engine lights.

I inquired as to whether brakes and brake replacements were covered under my policy. The lady was very professional, courteous, knowledgeable, and most of all polite. Customer service was the best I experienced in a long long time. I really am happy with CarShield.

The brake light come on my pickup truck and I took it to the dealer and it said the brake sensor module had went bad. They had to put a new brakes into module on for me. I am happy with the CarShield. They took care of what needed to be done. Thank you.

Contract says parts and labor will be covered. My car was at the dealership, Car Shield reduced the amount of covered price and hence I had to pay more out of pocket. Same for the labor. After market/Korean parts were offered by the car shield which BMW dealers think are not suitable per BMw standards. Contract does not say dealer's parts will not be covered.

It's was a great experience, just didn't need it right now. So I was refunded, thank you for your help and coverage! I would recommend Car Shield to all of my friends and family. And I will always tell everyone about how great this company is and that they NEED to get their vehicles covered through Car Shield. There is no other way to have your car covered and protected than through Car Shield!!

CarShield sent out help for my 2007 Toyota Corolla, the representatives were on time. They gave my car a Jumpstart, a few miles down the road my car broke down. They were on the job and paid for my towing services. Thanks CarShield!!

My wife and I had concerns over coverage. The specific questions were answered quickly and answering the direct questions to our satisfaction and showing the efficiency of CarShield's Customer Service. Thank you Carshield, you have my wife and I as grateful customers.

I am disabled and my check is not a lot but knowing I have CarShield is a big relief. I have told friends and family but they have doubts. But I know when it’s all done and I have my car back I will have the proof I need.

The representative I spoke with knew exactly what I needed to complete,.dealing with payments. I'm quite impressed with CarShield customer service. 3rd call to them and I'm still totally impressed with CarShield. These reps with CarShield must complete a training program. It's always pleasant to speak with Reps that are educated and know what to say.

Called to give exact mileage on car, process was fast and courteous. Thanks again guys for updating the issue and having my profile updated so I can start my coverage when miles are meet and I can have a peace of mind that my car is covered.

I spoke with Lela and she was very helpful, I was actually calling in to cancel my policy but Lela went above and beyond to assist me with the services that I needed. I really appreciate everything Lela has done to try to help me.

We have not used Car Shield as yet. It won't go into effect until the 22nd of this month. We are not anxious to use Car Shield but we are glad to have it if and when we need it. We plan to keep coverage from Car Shield as long as we can afford it.

The woman who answered the phone was very helpful in assisting me with making a payment. I appreciated her help. I had a problem with my checking account and that is the reason the payment was late. So sorry. Bob

When called to see what coverage need to be discussed no indication that anyone had called. Representative advised all is fine with my policy. I am satisfied that all is ok and I have no need to be concerned about my policy with Car Shield. Thanks for the good service from your representative.

I was going to cancel this policy: ** purchased for my daughter-in-law Adrienne **, Kalispell, MT; when we bought the 2005 Subaru in 2021. Ms. Lelia clearly demonstrated valuable information that steered me to continue with said service. Thanks.

This procedure at Auto Pro was about 10 hour repair. Car Shield took care of it and I was extremely pleased with all who helped me get my car back on the road with ease. Thank you for your kindness auto shield.

I'm a Vietnam veteran and finances are one of my many fears. When the lady said all is well my response was a big thank you very much. Then I proceeded to ramble on about my fear of finances and other things and she listened without the uh huh of boredom. I am still impressed. I don't do this kind of thing and am amazed I have done it.

I was having trouble setting up my direct payments from my old bank in Oklahoma to my new bank in Arizona. Your rep was super great at helping me and was one of the best Servers I've had since my move. THANK YOU.

Roadside Protect Daponte. He was great. Connected with Pop A Lock. In less than a 1/2 hour car up and running. CarShield is one the best investments I made, saving many big bucks. The customer service is top notch.

It was very Helpful when I need it and help to save money on repairs but something that I don't like is some time I have to put money from my pocket because they don't want to pay for the total of the repairs from the dealer.

Called to make payment. Was treated with respect on the phone & had good conversation with the representative. Other than that I had no problems with my vehicles yet. Hopefully I won’t have any problems. If I do I have you to help with repairs.

I reasonably believe CarShield auto protection honors their coverage protection, that provide safe operational quality a vehicle owner can afford without a strain or financial hassle. Their willingness to handle claim in a professionally timed manner, make me glad I am a CarShield contract holder.

Thank you for having such wonderful customer service representatives. I wanted to pay for my account, but could not sign into my account. I was first transferred to settle my payments then went to customer service to reset my password, after a few times, my mistakes, I was able to set up my account and can now use my email to log in, much easier than typing in my account number. Both representatives were very understanding and helpful.

I was impressed that Car Shield communicated and worked with the shop that I took my car to. They also answered my questions efficiently. Despite the non diagnostics and labor that was not included with the coverage, Car shield took care of what I needed covered on my car. I'm happy with the service.

I want to thank you for your prompt and complete service you gave to me when my car needed repair. You did exactly what you said you would do, and that is rare in today's market place. I look forward to telling my friends about you and to have a long and happy relationship with your company.

I received a quick response from Car Shield, once my repair shop contacted them. Car Shield approved the repair and explained the deductible. Of the almost $1000 bill my out of pocket was less than $200. Glad I had Car Shield.

My engine light came on and in a few days it went out on its own. Service center advised to keep an eye on it. Service center advised they couldn't check the light when it was not lit. I should bring the car back when the light was on. I am keeping an eye on it. Thanks for your help.

Very kind and understanding also very Pro. Compassionate and Professional. She also took the time to listen to what was happen to me. And said will be happy to help after talking to to her supervisor to see if she could help.

ABS and emergency light on instrument panel came on 3-14-2023. Called to see if covered and yes with the contract I bought. I would like to thank Deloris ** for helping me on the phone. She was very friendly and knowledgeable.

Representative was friendly and knowledgeable. Answered the phone quickly and gave me clear instruction how to file a claim. He is an asset to your business. I’m very happy to be in your program, I appreciate the service you provide. Excellent customer service

Good morning, my complaint is that I canceled my prescription with Car Shield and they never wrote it down so they were still charging me. So I called yesterday. They finally did it. I called today to see if I could get a refund. The lady was very rude. I mean rude, will over talk to me, wouldn’t let me talk. She wanted to be the one speaking in that letting the customer talk. Well, you know what - that’s my money, not theirs. I want it back and I’m gonna file a lawsuit if they don’t do what they have to do so watch out, Car Shield is a rip-off.

Everyone I spoke with at American Auto Shield was upbeat and professional. Found out the email sent to the repair facility ended up initially as spam but since it has been corrected. I spoke today with Demetria initially and then Chris the adjuster contacted me.

I had a few doubts, I'm a naturally skeptical guy. Kept paying my monthly subscription. I needed a new engine and Car Shield came through BIG TIME!!!! Took care of all part and labor fees. I just had to pay my small deductible ($100). Imagine.... this was a $5k job. Not even a week later my started needed to be replaced. Car Shield took care of it. I tell everyone I know to get Car Shield asap. You will regret it if you don't... Trust me.

This is my first time calling Car Shield for help with my car. There was no wait time and Lacy was courteous, efficient and kind. Everything you need when you are experiencing a car issue. I am in the beginning stages of getting help but I will update as things move along.

The call was handled professionally and the experience was rewarding, I would recommend Car Shield to a friend or relative as a result of this previous experience with this call and the hope that in the future all of my interactions would be the same.

Ad said all high tech equipment was covered but the fine print excluded the forward camera. I wouldn’t have bought the warranty if I had noticed that restriction! The new technology reliability was my main concern when I purchased my car and I purchased the CarShield Warranty.

Was going to cancel but realized the value and was able to get a better rate. Although past situations did not qualify if something significant happens I'm covered. Had the coverage for years now so glad it will continue. Appreciate the assistance when I called.

the work was done in a timely manner...I am satisfied.

I had 2 flat tires. Called for a tow and the driver showed up fairly quickly. Rescued me and got me to tire store that's open on a Sunday during a major blizzard. Heroic! Got all new tires and am good to go.

I have only needed to use CarShield once thank goodness. This was for a roadside assistance that was a nightmare really. I noticed a tire was low almost flat. I called roadside assistance. I was advised to drive with a almost flat tire to a company listed as a roadside assistance station. I arrive and it is closed on Saturdays. Luckily I was able to make it to my parents' home and use their car until I could find a tire shop to repair the tire when they were opened. Being disabled I felt uncomfortable leaving the car at the shop recommended over the weekend and attempt to walk 5 miles home. This was the only issue and only time I used them. It is expensive but knowing that they were there did make driving less stressful. Roadside not so much.

I did receive excellent assistance in ensuring that I had all the necessary information and that I could make the best decision for myself and my personal needs. The agents were very helpful in explaining the policy and all of my options. I did appreciate all each person did to assist me in making this decision to not take this policy at this time.

Transmission lines need a repair. They did a great job. Thank you. Front annular lines need a replacing. After replacing lines they flushed my whole transmission reservoir which was a separate fee but it was worth it. The car runs great.

I have not had a chance to use the service. I recently had a fraudulent charge to my card and needed a new one. I made contact with a CarShield representative who logged the information. Later another representative contacted me to update my information. Both were very professional and understanding regarding my circumstances. Thank you CarShield.

Cody was very helpful in getting my policy reinstated due to errors that someone in else in customer service made that almost cost me my contract with the company. I want to commend him for his help with this situation.

Had to change the Credit Card on the account and everything went smoothly. I didn't have any work done. I just changed my credit card on my account, everyone was nice and easy to understand. Thanks for the prompt service.

Explained very well and was pleasure to speak to. Even when I had issue. Would definitely recommend to anyone needing extra coverage. Well worth it. I even forgot that I had to change my card for scamming reasons. Didn't cancel me but asked if everything was OK. I remembered the new card. Very nice people.

The dealer actually threw down the keys and told me to go somewhere else. I've had to go to a town 30 miles away to get my car repaired via CarShield. Other mechanics in Hutchinson also will not work on the car because it is covered by Car Shield.

Still waiting for approval for my repairs and in the meantime, I'm driving a rental car, while my repairs are being taken care of. The dealership keeps in contact with me and for what my repairs are. I think Carshield is pretty reasonable.

My subscription was handled accurately and professionally. I look forward not for needing it but to their professionally handling any claim I may have. Will be telling all my friends and family to give CarShield a try. They won't regret it.

Made an overpayment of this month's payment. I was informed that it will be adjusted for next month's payment. I should be Receiving an email with the adjusted payment for next month, (April). This seems to be okay and this is the fourth time that this has happened to me and I will make sure that I don't do that again.

It is a great company and so happy we went with them!! Yes I have told my friends to sign up. They are there 24/7. Kind and very helpful. They check your account and explained every detail and what will be covered. They worked with the dealership and am very happy with everyone!!!

Took my car to the dealership. All my lights were on and remote start wasn't working. The car went through several diagnostic tests and they were able to find the cause. Car worked perfectly, was finally able to get it inspected, all covered by CarShield. One call is all it took to take away the fear of an exorbitant repair cost. If I didn't have CarShield, I wouldn't have been able to drive my car.

Replaced compressor and paid for evac/recharge freon but would not cover replacing evaporate/dryer... service tech recommended it. Overall pleased with first time using the service. Glad I had it.. Regular repair would have been over $2000. Only had to pay $100 deductible. Thank you.

Carshield employees are very professional and are really knowledgeable about their job. I really recommend CarShield to everyone. When my transmission went out on my car they were very concerned and took care of my problem right away. I had my car back within 2 weeks. They are the best. Thanks guys you all are the best.

Very friendly. I found the answer I was looking for in a very short period of time. I was given several options for repair shops. I was not in need of any repair just wanted the info in case I need a repair. Thanks again.

I was extremely pleased that CarShield took care of my issue so quickly and smoothly. I would definitely recommend Car Shield to all car owners. They came through with the service and care that they promised. Thank you CarShield. I am so happy that I decided to get CarShield after a long time trying to make the decision. Any hesitation or doubt I had that this would be good coverage was answered very quickly to my surprise and happiness.

We switched from the Gold Plan to the Aluminum Plan because it was more appropriate for our vehicle and provided more coverage that the Gold plan did not include. Malikah was able to successfully switch us from the Gold to the Aluminum in a matter of minutes.

We had a nail in our back tire and Car Shield paid for all of the bill of $458.00. All we had to pay was $100. They saved us money for the tire because we didn't have the money to pay the bill. Thanks Car Shield. EULA

I was pleased with my recent support & may return when I can drive my vehicle. Since I can't drive my vehicle at present time, I don't see a reason to continue to pay for CarShield. If you think I'm overlooking something, please let me know that is. Standing by for your thoughts.

Called for information on coverage was told to go on the website and get info/ He kept trying to send me an email with the contract but it wouldn't go through, He was very informative. Thank you for your help.

Customer Service Associate is very professional and knowable about my account; Associate researched my current account and assured the current payment had been process and confirmation had been provided. Service fantastic. I will gladly recommend Car Shield to anyone who needs automobile repair service.

Since being a member, we've never utilized your service. When we did last week, we were expeditiously helped without any hassle. Thanks for taking care and allowing us to witness that your advertisement is for real. We will tell others.

I was concerned about the reviews I read about CarShield and contacted another warranty company and the information they gave about Carshield was alarming and how much better they rated than Carshield. As my grandmother used to say, "it's a poor frog who doesn't praise his own pond." After speaking with a Carshield representative my fears were put to rest. Although I haven't yet submitted a claim, I feel confident that I will receive the service as advertised.

Representative very helpful in processing my payment until April 28 on next payment. Need help in making claim for some preventive maintenance for my next oil change on my 2010 Tacoma truck in keeping my truck in proper working order.

Car failed in traffic. Was towed about 1/4 mile to one of your recommended garages. Evaluation proved alternator as the source of problem. After receiving your permission to proceed, they replaced the alternator. They recharged the battery and the car was back in running order.

Talking with rep was very helpful. They will work with me even when I can't make payments on time. Never had to use the service yet but very well covered. You just never know when your vehicle will break down. Better safe than sorry.

I like it and save my neck. Also it very helpful a lot.. I will keep this for my future that can coverage. Also thanks for the mail that I got a cards of members and keychain too.. when my car broke down again then will used this cellars of Carshield.. Go car shield rules ever. :)

I called in and spoke to a customer agent to make my payment on my account. Was very easy and it was very fast. Spent less than 5 minutes. Absolutely love CarShield. The agent we spoke with was very nice and friendly.

Ford was able to contact quickly and had a service claim started. I was contacted a few days later from CS and told my service request was approved. I liked that. If I have anymore problems with my Explorer I will CarShield again as they are there to respond in full.

It was a very long process and I was given to other people 4 times before we were thru. We have a 2015 Chevy Impala, that has 33 thousand miles on it and we are 78 years old. They said I need to put 500 miles on the car before it’s covered. We may put 15 miles a week on the car and now we have to take a trip somewhere just so we can have your insurance. Not very fair to us.

Had car towed to one of the stations Car Shield recommended. The car needed a new battery which I found out they do not cover. Was charged over $323.00 which is absurd. Car Shield should only use repair shops that will provide service at reasonable rates for their customers.

Representative was very understanding of my situation, and extremely helpful to fulfill my unfortunate decision of having to cancel the policy at this time. Perhaps later on I'll be able to return and start again. Thank you for having me for a short time.

Representative listened to what I needed and resolved the issue quickly. Emails were immediately emailed to me for the payment I made and for the information I need to update my App with my current vehicle and how to remove the vehicle that I no longer have.

I need a claim with CarShield and the lady that called me back told me that I was approved for my repairs. I get a call from another lady saying I'm not approved. I went through the whole book and did not say nothing about my starter not being covered. When I signed up the people were so nice and helpful and want to do everything they could for me but then I made a claim and it was like a 360. They were rude, disrespectful, not trying to help. I believe that this is a legal scam to get people to pay for insurance that they can never use. Everyone else I have spoke to about this company says the same thing - scam. So if I was you stay away because they're not going to pay you like they say they do. They don't cover anything. They will find a reason why not to pay you.

My car is 23 yrs and I have decided to not pay for large coverage of my Baby girl, she's been good to me and I would hate to lose her but there is no reason to continue to pay for coverage when there is rust on the trunk the door's the hood and I can peel with my hand the rust with the hold in it on the bottom, it was dragging the cement and I had to pull it off.... Now I know that it's what's inside that counts BUT and I can wait, but being a widow I need to put all my coins together to prepare for that, I was quite pleased with CarShield and hope to possibly return one day.

Rip off the company, failed to fix my alternator on my car that I pay monthly for insurance extended warranty. The company our mechanic have different opinions, American Warranty is a rip off, and refuse to fix my car. I do not recommend this company to anyone, including my family and friends.

Cooler replaced. The repair shop called to verify the part and was told the part is less expensive than the part they recommend. The repairman said the part recommended is better than the part CarShield approved and may need to replace it again later. The person the repairperson spoke to was not very nice and need to be more nice. I don't understand why Car shield does not cover Cadillac Converter. I was very disappointed. I am very curious about why. I called and the customer service said it was Federal related. I didn't understand that. I still need an explanation why Cadillac Coverter is not covered.

Rep was very kind and helpful, and made the arrangement I needed promptly, I feel very fortunate to have this coverage. I will tell all my family and friends about Carshield. Thank you again for the help you offer incredibly low monthly charge, Carshield is the best out there,.

Please change the emails to be sent to **. Thank you! It was wonderful talking to the representatives of this company! Glad to do business with you. Everyone was very helpful and friendly. I would recommend Car Shield to everyone.

Ok, where to start. A couple of weeks ago I was driving home from work on a major highway here in NY. The Meadowbrook Parkway to be exact and I got a flat tire while driving. Not that it was flat when I started driving but a flat while driving and the car pulled to the right which made me jump the curb. The flat got fixed by replacing the wheel with my spare. A few days later on my way home from work all of my suspension warning lights came on when I was close to home. I consulted my policy with US Carshield and proceeded to file a claim looking that my suspension was covered. I bring it to my mechanic and we get everything rolling on the repairs. Today my mechanic called me and told me that US Carshield isn't going to cover it because it is a collision issue and that I have to take it up with my liability insurance company.

Only problem I had was that the tow company billed the dealer instead of me directly so I have no invoice to be reimbursed. Even though the charge was on the dealer invoice I need the tow company's charge separately.

I have mentioned CarShield and how your company answered right away. Was given information on the places that honored CarShield, which was very helpful. I would recommend CarShield to my family and friends. thank you. I contacted 2 companies, 1 didn't sound too encouraging. The other said they honor CarShield. I called them and haven't gotten a response yet.

Customer service reps are very nice but they cannot correct the mileage. Mileage was not entered correctly initially. Since the delay is so long I am worried that they will never correct it which is unacceptable. Why would it take mote than 14 days to process a correction. It took two seconds to collect my money. I am beyond disappointed. All I want is results.

I love being with y’all. Thank you for everything and the support y'all have for people. I really do appreciate everything y'all doing with me. Nice job. Don’t have no attitude with me at all and all we’ll talking to. Y'all listen to what I don’t understand and help me out with what I need.

I signed up with Car Shield in January 2023. I was told that after I paid 110.00 it would take an additional 20 days and another 500 miles driven before my warranty would become active. My check engine light came on after another 2000 miles and car shield has not to date decided whether to approve the repair. They will not approve repairs without a history of service repairs.

I really appreciate how professional, respectful, polite, friendly and Courteous the representative was with Me. I might’ve ask her the question more than once, but every time I did, the question was answered with extreme patience and respect. And once I fully understood what I needed. I was even asked am I sure. That kind of courteousness just don’t exist in this day and time, or at least I thought. But when a person treats you with understanding and politeness over the phone it does something to you and makes you feel like things are going to be okay.

My car after going 2 difficult mechanics was told that she was beyond repair.. I called to see if I could postpone my payment, or put it on hold, until I found another vehicle. It was explained to me that, it would be better to cancel the policy, & to call back.

It was a call to inquiry on coverage for another vehicle. He answered my questions and I was satisfied! It was a valuable call as I obtained the information I needed to move forward. I was glad I made the call and would recommence CarShield to anyone looking for quality protective service.

Called to find out if my car was covered for maintenance I needed but they said because of the age, what was needed to be fixed wasn't covered. I need more coverage for my car. It is sad when you still have a good running car and you don't want to trade it in for a lower mileage one just because it has high mileage to get good coverage.

The customer service Rep was very professional and took the time to summarize my Warranty and was able to answer all my questions. My takeaway was very positive that I had the right warranty package for my vehicle. It will be worth it in the long run!

Received a call re: my auto payment not going thru the day before. Was able to correct issue immediately. I appreciate the quick call and not waiting until fees occur and or policy near termination. The rep was very nice and professional.

The 3 stars is because I had a turbo failure on my Range Rover, the claim was denied. I paid $5000. When I called back to find out why I was told it was a covered component. The person said they did not know why the shop was told it was not covered and it showed denied at CARSHIELD. So I dropped that car and kept the policy on the BMW. NOT GOOD. The customer service has always been excellent! The customer service rep today was great, I'd I'd let her know it took 33 minutes to handle the call. She was so nice it really didn't matter.

I needed to have my radio checked, upon inquiring I was told that it needed to be replaced, no longer under dealer warranty. I called the Car Shield co and I was happy that the part was covered. Knowing that the part would cost up to one thousand or more for a replacement out of pocket I was happy that Car Shield covered it. Thank you.

My wind shield wiper stop working. Took it to shop and told them I had CarShield and I was done and was Taken very good care of. Thank you. CarShield you paid them and I took care of my part and Liberty GMC had me ready to go.

Called in March 2, 2023, for service on my vehicle. Oil light comes on; and my air conditioner not blowing cold. Called Car shield and advised them of this concern; was told to take vehicle to QUALIFIED MECHANIC that accepts CarShield.

The dealer contacted Carshield and they paid for the replacement of my leaking water pump. The experience was seamless and easy to do. I just gave the service manager my carchield contract number and he called and they paid them on the spot.

The representatives were great. Haven't had to use my policy yet. But I know CarShield will be there when I really need them. Thanks car shield. No longer worried about my BABY-JAG, VANDEN PLAS in Westfork!!! I have even talked my son in to getting coverage for his 2016 Dodge Ram.

The customer service rep Leah was really professional in listening to my concerns. I appreciate her taking the time to research my concern through my coverage. She explained what was covered and what was not covered in a clear manner.

I just submitted my comments about the last 2 times I’ve called CarShield and gave a 5* review. I’m very pleased with customer service but not yet had to make any claim on either of my two vehicles...but I’m very pleased with how I was addressed and dealt with on the phone to my inquiries... excellent service and they spoke very good English and were clear and precise and I will highly recommend Car Shield to my friends. Thank you for that and keep up the good work.

As a new member, I had to wait 90 days before utilizing my membership benefits. So very recently my probation period ended and I contacted customer service about the proper claim filing procedure. My question were answered quickly and efficiently. The representative was polite and professional.

When my repair was finished, CarShield paid the auto repair shop right away and as soon as my car was repaired, I was able to leave. When I initially dropped my car off for repairs, I was told sometimes car protection plans can take up to a week before, the shop is paid and in which case, I would have to leave my car there and get a ride home, but car shield paid the shop right away and I didn’t have to wait. As soon as the repairs were finished on my car, the shop notified me that car shield had paid and I was ready to go.

CarShield is the “way to go!” They are very helpful and professional, and are available to assist at any time. Their response to assisting me with my car and towing it to the shop was less than 30 minutes. Choosing CarShield was one of the best decisions I could have ever made. THANK YOU CARSHIELD!!

The representative was very polite and helpful. I wouldn’t choose any other company for a backup coverage. I will recommend CarShield to all my friends and relatives. CarShield gives you a sense of security you wouldn’t normally have with just regular coverage. CarShield is definitely worth the money, and they are very reasonable also.

Customer service rep was very patient and courteous. The rep was very nice and understanding. It is good to have people work with good ethics and integrity. Being kind and understanding helps a lot to make customers feel appreciated.

I didn’t give 5 stars because I haven’t had to use their service as of now. But they gave me a very good monthly rate which I really appreciate. The person I spoke with on the phone was professional and understood what I needed.

I was originally apprehensive about purchasing an extended warranty but now that my vehicle has wanted to play coy with me it has come in handy. I really appreciate the help I received in finding a place to have my vehicle diagnosed and worked on.

Spoke with an administrator, reference needing additional paperwork for maintenance of my auto, she was very thorough, understanding, friendly and polite. Please I would like to be advise if service reported by the car dealership of my vehicle will be approved, thanks in advance.

Very nice rep, willing to work my budget while offering a comfortable coverage. She took her time to come up with plan that I could afford. She understood the options very well. She also was very nice not forcing anything on me.

Please fix my account so that I wouldn’t be getting any more calls about my payment. Thank you. You have all my information since September of last year and I’m still getting calls about my payment. Please fix my account so I can drive in peace ☮️.

I just signed up for Car Shield, the agent Vern was extremely helpful, very patient, spoked respectful and a Blessing. Vern took the time to answer any questions and explain what I wasn't sure about. My car is 22 years old and I got covered. Thank you CarShield.

CHANGED METHOD OF PAYMENT- CARD. OTHER CARD STOLEN. NEEDED TO TALK TO SOMEONE. MOST CO NOW ALL DIGITAL. THAT REALLY SUCKS BECAUSE I DO NOT SEE INFO TO GET THEIR SECRECT CODES. THEY NEED TO OPEN MY ACCOUNT. WILL STOP DOING BUSINESS WITH CO THAT DO NOT HAVE PEOPLE TO HELP YOU LIVE. I SPENT 2 1/2 DAYS WITH ONE TO TRY AND HAVE THEM ABLE TO BILL ME RIGHT.

Superior help with information about our coverage. I’ve called and had the best people so far on my calls. Very intelligent and understanding about my needs. I will definitely have many friends to contact this company if they ever need help with their car coverage. The prices are very doable in the hard world we live in.

You were very helpful with my change quickly. I always tell people they need to get this coverage for their car. It was the best thing I ever did. Thank you all for the kindness you show all your customers, whether it is a small or large problem.

I love Car Shield I would tell a friend!! I’m so glad I got it! Thank y’all so much !! I hope I don’t have to use it but I know y’all will be there if I do!! Everyone need Car Shield cause these days it’s hard to get your car fixed.

Upon receiving a diagnosis of what needed repair it took several days before the repairs were authorized, then several days for the parts to be delivered and the car to be repaired. Fortunately CarShield authorized a rental car allowance which I only used for a couple of days. I suspect my experience is typical so it would have been helpful for the customer service reps to have alerted me to the time needed to process a claim with advisement re car rental benefits to cover the time needed.

CarShield was no hassle for coverage. I was always pleased with the professional way the staff treated me when I called with questions. I would recommend to others to consider CarShield. They have various plans to choose from to stay within your budget!

She made me feel so welcomed until I thought I was talking to my Big Sister. And we talked about other things and she was so patient with me, wasn't trying to rush me off the phone. We talked as if we've been know each other all our lives.

Terry was the customer representative and very helpful. I am a senior and forgetful and needed my pay schedule so I called and Terry was cordial and kind, nice speaking voice; extremely helpful. Answered all my questions. I told him he was such a gracious young man.

Tow Truck service was awesome and the call center was also awesome. Everything was great, on time service. Great customer service. I will forever use we Car Shield. Me and My husband uses car shield on both our vehicles. Great insurance to have. Everything they say in your coverage they honor. Keep up the great work car shield.

Front left and right wheel bearing. They decided not to cover all of the fix when requested by the mechanic. This was not added on the the fix until after since it was missed on the initial check. Did not want to help on fix saying it. Not part of claim and not covered.

Great. I’m trying to write a review and tell you I enjoy your service. I always tell my family about CarShield. Without them I don’t know where I would be for repairs on my car. Thank you so very much. Thank you so much for your service.

Had no problems with having the air conditioner replaced, works great and no problems. It was on my 2002 ford f150. Only paid my deductible of $250 at that time. Just found out it's now $100. Used my service people and they made the contact with CarShield. All I had to do was take the truck in to get it fixed. Not bad for only paying $60 a month for the warranty from CarShield.

CarShield was recommended by a friend of mine that has been with CarShield for a while now. Thanks to my friend that explained everything about CarShield and I couldn’t believe it till I called to get my insurance coverage. CarShield has great helpful people.

It was excellent! It was a great experience that went very smoothly. I would use customer service again if I needed to. I've never had to use it before. I'm glad that I have CarShield as my auto protection company. I recommend this company to all my friends and family.

I am a new customer to CarShield just joining after the holidays. After taking a short trip to see family, car started to make a funny noise, no lights were on and the car wasn't performing any differently, but it just sounded funny. I called carshield to ask about what I should do next and the agent was amazing. He was patient, courteous and knowledgeable.

My experience is CarShield and American Auto Shield was Godsend. Nick was very courteous with me first calling earlier in the morning and realizing the time, called me back later at nine thirty or thereabouts. He explained everything and the process to my satisfaction and understanding. After that Ryan call back on the same claim and was told that I had already received the call from Nick and she proceeded to confirm the things Nick had said to me earlier. American Auto Shield is the Truth. I highly recommend it to anyone who wants a excellent warranty for their vehicle.

O haven't received any information, no instructions on how or where I can use the service. No member # nothing. I've tried to cancel twice and basically they refused to let me cancel. I want to cancel. I want my money back and be done.

Had no problem with CarShield and they replaced my transmission completely. No questions asked in my old Jeep Grand Cherokee. Thanks CarShield. Didn't have to pay a dime. I have my 2015 Mercedes-Benz covered by CarShield. I feel so comfortable with this coverage. I'm on the diamond policy and I appreciate it. Everyone should have a policy like this.

Very disappointed with services over the past serval weeks with my car repairs from the American Auto; Very Rude service. They denied claims; refused to pay for services at different shops. I was told from several shops that they are having lots of problems with the Carshield/ American Auto Shield. Been with CarShield for years never had this issue before until now.

Had to change banks, they called to say that the payment was declined. We went over the information change what needed to be changed. I know if I need my car repaired I feel there will not be a problem. The representatives are all ways so helpful.

Make sure you have coverage on parts you want covered. It was left out all the parts that were not covered. Also read the fine print on what is needed to get repairs done. And the process for roadside assistance.

Never had any problem with Carshield. As soon as I get a new car will call back. Will recommend to others. Is good to have after your warranty come to an end. Love it. Good service. One less headache to worried.

The customer service rep was excellent. She emailed the auto shop's information.. I had no idea where to begin. She was wonderful. I will recommend Carshield to other people. All the information sent to me was very beneficial. She provided me with contact names and numbers, along with my policy information.

Car was at Dealership with major repairs $1,500.00..No rental was available, work nights as home health aide, family provided me transport to & from work, was without vehicle for 10 days, signed up for CS asap. Agent was great, compassionate, caring, gave me a great package, very professional with me during our conversation.

It was great. I haven't used any services yet, but customer service with information is good. I am still worried though that something may not be covered like a transmission or motor. Please send me a written list of everything that CarShield covers. Please and thank you. Gail **

Thanks to all of the support staff, they are great! The repair shop they recommended is great and I'm just waiting for the results. I think Car Shield has lived up to its promise to fix your car right the first time.

The Audio System Screen was flashing and making random selections.The radio stations would jump back and forth. Then it would freeze up and you could not use any function on the screen. Auto Nation Chevrolet replace the Auto System with a factory part.

The representative was very helpful, I now know what to do about the issue I’m having with my vehicle. Customer service is excellent, I would recommend Car Shield to all my friends. This is a great service for people who don’t have a vehicle warranty

Put me through to customer service rep within less than a min. She answered my questions and took the required info. Very easy & efficient. I am new to CarShield, so far I am very impressed with the service.

It was good talking to the representative. I appreciate her help and I will call again for more help. I appreciate everything that y'all have done. Thank you for everything you do for my vehicle. I will be contacting y'all for my help that I need and I will love for your service to help me keep my vehicle up. Thank you again.

Very efficient and helpful, thank you! Was very quick and helpful. Thank you, thank you, thank you, thank you. I don't need 40 words to tell you how helpful and quick this person was, thank you. Please make sure that I receive a email receipt, thank you.

I just spoke to a wonderful representative and she handles my issue perfectly. She was sweet and knowledgeable. I fear calling phone numbers of companies however she made me feel at ease. She sounded like family. She deserves a raise.

My experience with the representative named Jessica was a very pleasant and professional experience given the time was almost 5pm on a Friday. She represented CarShield with courtesy a wonderful disposition, kind, and caring to make sure I was helped with complete understanding, making me feel very comfortable.

Leak driveshaft seals. The repair was COVERED under the policy and paid over half of the entire bill!! Shop dealt direct with Carshield to get approval then did the work. I was impressed with all aspects of the process. This policy is drive train only, so we are strongly considering getting the full coverage policy on our other vehicle with lower miles.

I greatly enjoyed talking with Leela. She was beyond helpful. She even talked to My auto repair shop. She talked also to a agent at Car Shied to fix my issues on my truck. She is great access to your company. For talking to her after today I'm keeping car shield.

I loved the Carshield the way they helped their customers with all their concerns we have but sadly I’m leaving. I will be back to carshield when I get a new car and will be recommending my family and friends to join too.

I was sold on the policy that if something was wrong with my engine you would cover cover it 100%, however I should have read the contract because even though you said that the contract States otherwise it's very misleading when you tell the customer you cover the engine no matter what and then turn around and then contract put that you only cover about half the parts and then you tell the customer they have to pay for the teardown work to the vehicle so that you can cover one part. That is not the way it should be. I will never recommend you to anybody else and I will never ever be a customer again.

Received a letter about a $69.00 plan, which was not for people who already had a plan, I already have a plan now. There is nothing else for me to say, she said this didn't apply to me. So I said thank you and hung up the phone.

Driver and Passenger door lock actuators were not working, took the vehicle to the dealership. The dealership evaluated and determined the door lock actuators were both bad, so a claim was presented to CarShield and the parts were ordered and agreed to be paid for by CarShield. The dealer repaired and all is in working order and dealership has been paid. A very good experience for all!!!

No questions at this time. You have been so helpful when it comes to my car. Personnel are helpful and polite to me. And explain all that l need to know in my car coverage. Very pleased and thank you so much for your attention.

My transmission went out on my 2018 Ford F-150. I took it to one of your authorized repair shops. On Tuesday I agree on an amount to get the transmission fixed but the work did not start. Later that day the amount changed. I called and agreed to pay another amount only to get to the end of the next day and find out that the amount had changed again. Each time the amount I had to pay out of pocket went up. Now I am on the second week without my truck. This is unacceptable.

I wish I was able to lower my monthly payment but I will take the five dollars off for the 12 months. I hope my monthly payment will be lower so I can continue to be a valued customer of Carshield program.

Replacement of front windshield. Technician was on time and he did an excellent installation! He also answered all questions. The next day technician texted me to remind not to go to a high pressured Car Wash for the next 24 hours. Also any tape left on vehicle may be removed.

When I had a question for customer service, they were very helpful and knowledgeable about all the questions I asked. It was a very good experience and didn't have to be put on hold or transferred to someone else.

My service representative at my dealership had cleared work to be done on my 2013 Camry. He had called into CarShield twice to make sure the cost of the work would be covered. He was told to set the date for the repair, on that date he was to call in with the mileage and the date. When he called to give that data, he was informed that the parts and repairs on my vehicle would not be covered due to the fact that the parts had not 'failed'. Car Shields' definition of part failure was NOT defined in the contract we had been paying on for 3 years.

Call Carshield’s for the Authorization, notify me of the part and that the car was ready just waiting on the Payment. Within 1 1/2 I received a call I was good to go. This customer service let customer know that the customer service Representative loving what they do to take care of my Customers. Thank you Carshield.

The representative I talked to were very polite, very friendly and knowledgeable. He answered all of my questions that I needed to be answered in a timely manner. I were very satisfied after my call. He provided Great Customer Service.

Rep was very helpful, quick, professional & knowledgeable. She answered exactly what I requested; no more, no less. She was easy to understand (American) and you could tell she knows her job. I would recommend CarShield to family and others.

I was in a dilemma and can see my way out but, car show company gave me a second chance to get it together. I am so grateful to Tabitha and Sean who took care of me well in this situation and now I'm back on my feet. Thank you.

They told me what the repair cost was. And what they would pay. It appeared that I was being over charged. You guys were willing to talk to them about it.. That is outstanding. I will need to find a better service company for my car.

I was traveling out of town 4 hours from my home at the time, I had serious problems with my truck and I stopped and called Car Shield. They got a tow truck out to me, took it to a local mechanic and I got my truck back and repaired in 2 days. My pay point was so low I was extremely Grateful!

The Check Engine Light appeared on my ML350 Mercedes Benz vehicle screen. A Transmission notice also appeared on the screen, indicating that the car could not be placed in gear and that it was in danger of rolling away, even though I had it in park. It took several attempts before it would start. I called CarShield to verify if my Mercedes Benz of White Plains dealer had contacted them, because I had brought the vehicle in to the dealer for service and they had indicated that they would contact CarShield. The CarShield customer service representatives were very polite, cordial, professional, and informative, when asked if these problems were covered by my Diamond contract. They confirmed that the services were covered.

Made an accidental overpay and they were very professional and prompt with restoring my overpay back to debit card.... It was quick and prompt. They had told me to give the refund a few business days and it was quickly back in less time than that. Thank You Carshield indeed

Service agent was pleasant, helpful and prompt for the cancellation. As I had not utilized your services, I have nothing more to add other than complaints about original representative I dealt with. He was rude, cut me off every time I had a question, did not answer the couple of questions I asked, just changed the subject. Very poor customer service.

Great experience. I would recommend to friends and family. I really appreciated the concern that was expressed by the representative. She was very knowledgeable and patient with me, and very helpful with assisting me with resolving my concerns. Thank you.

I had my card compromised.. So needed to add my new card to the account.. She did it with such professionalism and care. She had called me because I had forgotten with all I had going on and all your account you forget all .. She was very understanding and kind.

The experience that I have had with CarShield is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

Just know when car is getting repaired in order to receive a rental. The repair time it takes to fix, would need to be over 4 hours. If the repair is less than that they won't help with a rental. My car is getting repaired in full which is amazing but the part will take a week to ship to dealership and then they will be able to repair it. Definitely will account this in the future of how I will need to find a ride or another way of transportation during this time for week, school and shopping for food.

I do not know as yet how good my claim will be but when I had a question about my coverage because I was scammed by a company saying they were taking your calls, the young lady with whom I spoke put my mind at ease and helped me know what steps to take. She was wonderful.

I appreciate the assistance CarShield has offered me regarding my payment deferral until March 25, 2023. It makes a critical impact on the needs I anticipate on doing as it relates to getting safety work performed on my residence.

Definitely would recommend the representative that assisted me and CarShield as a auto insurance to keep a peace of mind regarding repairs. CarShield has provided excellent service to me in the past and I would definitely recommend the company to all.

Car shield thus far has proven themselves and the customer service is very helpful & go above and beyond to help me when I was feeling down and hopeless about my car just sitting the people on the other end of the phone came to my rescue

Car Shield is saying that my problem was preexisting. How can it be pre existence when it wasn't diagnosed with a problem. I am not a mechanic to diagnose anything. Just because it was driving slow in January doesn't mean it is transmission. I was going by what my fiancé said. Next time I won't say a word. They are not keeping their word.

Our serpentine belt failed. We needed a tow and a repair. Car Shield was quick to provide tow service and our repair shop was able to negotiate with them for exactly what we needed. The reps were courteous and prompt. We were very pleased!

Your representative was very professional and I appreciate him taking time to answer my questions without being just a pressure sale. I told him what my goal and concerns were, and he presented the different plans of coverage. Thank You. Randall