CarShield Reviews

Rep was very helpful, quick, professional & knowledgeable. She answered exactly what I requested; no more, no less. She was easy to understand (American) and you could tell she knows her job. I would recommend CarShield to family and others.

I was in a dilemma and can see my way out but, car show company gave me a second chance to get it together. I am so grateful to Tabitha and Sean who took care of me well in this situation and now I'm back on my feet. Thank you.

They told me what the repair cost was. And what they would pay. It appeared that I was being over charged. You guys were willing to talk to them about it.. That is outstanding. I will need to find a better service company for my car.

I was traveling out of town 4 hours from my home at the time, I had serious problems with my truck and I stopped and called Car Shield. They got a tow truck out to me, took it to a local mechanic and I got my truck back and repaired in 2 days. My pay point was so low I was extremely Grateful!

The Check Engine Light appeared on my ML350 Mercedes Benz vehicle screen. A Transmission notice also appeared on the screen, indicating that the car could not be placed in gear and that it was in danger of rolling away, even though I had it in park. It took several attempts before it would start. I called CarShield to verify if my Mercedes Benz of White Plains dealer had contacted them, because I had brought the vehicle in to the dealer for service and they had indicated that they would contact CarShield. The CarShield customer service representatives were very polite, cordial, professional, and informative, when asked if these problems were covered by my Diamond contract. They confirmed that the services were covered.

Made an accidental overpay and they were very professional and prompt with restoring my overpay back to debit card.... It was quick and prompt. They had told me to give the refund a few business days and it was quickly back in less time than that. Thank You Carshield indeed

Service agent was pleasant, helpful and prompt for the cancellation. As I had not utilized your services, I have nothing more to add other than complaints about original representative I dealt with. He was rude, cut me off every time I had a question, did not answer the couple of questions I asked, just changed the subject. Very poor customer service.

Great experience. I would recommend to friends and family. I really appreciated the concern that was expressed by the representative. She was very knowledgeable and patient with me, and very helpful with assisting me with resolving my concerns. Thank you.

I had my card compromised.. So needed to add my new card to the account.. She did it with such professionalism and care. She had called me because I had forgotten with all I had going on and all your account you forget all .. She was very understanding and kind.

The experience that I have had with CarShield is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

Just know when car is getting repaired in order to receive a rental. The repair time it takes to fix, would need to be over 4 hours. If the repair is less than that they won't help with a rental. My car is getting repaired in full which is amazing but the part will take a week to ship to dealership and then they will be able to repair it. Definitely will account this in the future of how I will need to find a ride or another way of transportation during this time for week, school and shopping for food.

I do not know as yet how good my claim will be but when I had a question about my coverage because I was scammed by a company saying they were taking your calls, the young lady with whom I spoke put my mind at ease and helped me know what steps to take. She was wonderful.

I appreciate the assistance CarShield has offered me regarding my payment deferral until March 25, 2023. It makes a critical impact on the needs I anticipate on doing as it relates to getting safety work performed on my residence.

Definitely would recommend the representative that assisted me and CarShield as a auto insurance to keep a peace of mind regarding repairs. CarShield has provided excellent service to me in the past and I would definitely recommend the company to all.

Car shield thus far has proven themselves and the customer service is very helpful & go above and beyond to help me when I was feeling down and hopeless about my car just sitting the people on the other end of the phone came to my rescue

Car Shield is saying that my problem was preexisting. How can it be pre existence when it wasn't diagnosed with a problem. I am not a mechanic to diagnose anything. Just because it was driving slow in January doesn't mean it is transmission. I was going by what my fiancé said. Next time I won't say a word. They are not keeping their word.

Our serpentine belt failed. We needed a tow and a repair. Car Shield was quick to provide tow service and our repair shop was able to negotiate with them for exactly what we needed. The reps were courteous and prompt. We were very pleased!

Your representative was very professional and I appreciate him taking time to answer my questions without being just a pressure sale. I told him what my goal and concerns were, and he presented the different plans of coverage. Thank You. Randall

My customer service rep was efficient, helpful and pleasant to work with. She processed the information in a timely manner and was extremely courteous. Although I have not had an occasion to file a claim, I am satisfied with the service I have received to date.

Had questions about my policy price after receiving another notice in the mail. They answered my questions concerning the pricing of my policy. Very nice and and helpful about my gold plan's pricing. Thank you. Hoping this policy will be good for my car major repairs if or when I need them.

Very knowledgeable, polite and courteous. Customer service was quick and right to the point. My experience involved that I wanted to change my due date on my bill, there were No worries at all. Customer Service made it very simple. Thanks, I appreciated this transition on my bill.

Personnel were very helpful and understood the process well. The only shortcoming was being passed to 3 folks before my enrollment was completed. All were pleasant and knowledgeable. Just need to clean up the front end of the process.

The support team was great and the service was great. It's little wonder why the stars are willing to put their reputation on the line to promote CarShield. I am happy to recommend CarShield. In fact my daughter just bought a used car and I told her get CarShield right away.

Kasi helped me reinstate my account, due to a lost VISA card. I just had to give her my new card number. I was so relieved that I didn't lose my coverage. Peace of mind. Thank you so much Kasi.

The agent was friendly, listened well, very professional, and did a super job describing coverages and costs. A true credit to your company. I really can't think of anything she could have done better, and I was left with a feeling that I was more in a partnership than as a consumer.

They handle my problem professional with ease. They were polite and got me to the right person in a timely manner. Found a tow company in the area to take my car to the shop. I will recommend CarShield to my friends and family with no regrets.

First female agent was great. Second male agent was horrible, and deliberately hung up on me. I was thinking of starting up the service again by the end of this month. Now I'm not going to do that since I don't appreciate people treating me in a rude manner.

Great job. I love my WARRANTY. I will definitely tell my family and friends. The best warranty I’ve ever had, quick simple and easy. No hassle with the shop, and my car was fix within the allotted time. Thanks CarShield.

Very good customer service reps..Fast response. Truck in dealer and now just waiting on results. I know we wait for parts but it should not be too long. It's easy and convenient. Makes life better. I like to ease of knowing what to do if my vehicle breaks down.

Debbie was great! It was by far one of the best sales experience I've had. She was patient with me and was very thoughtful of my time and schedule. Most would call nonstop but she always asked what would be best for me, communicated with me and even when I missed the calls she would just reschedule to a time that was best for me to talk. She was knowledgeable as well and made me feel confident CarShield was the best option for me. I definitely want to acknowledge her expertise, customer service and professionalism. Thank you Debbie! I'll make sure I refer anyone looking for extended warranty your way. You are amazing! Thank you so much!!

The representative was very friendly from the beginning. She also helped me locate the email in my spam as I did not find it originally. The tow was very fast and reliable and so was the shop I had my vehicle towed to. Communication was very good on all parties and made the process super easy and stress free.

Call to cancel my policy due to getting too expensive in this high inflation. And other pastor bills, we made the decision to cancel however when I called and spoke with Lisa, she offered me a lower price on my policy and made it more reasonable to purchase and keep my policy by reducing my policy of $20. Is another penny saved towards our other outgoing bills?

An easy experience putting in a claim and getting a good explanation of what is taking place. The parts to my Lexus Air conditioner are being shipped to Charleston to Fred Anderson Toyota for replacement. They have worked with through the entire project.

It's been a while since I made that claim so I do not remember many of the specifics, but I recall that when I needed the car to be serviced, the claim process was relatively difficult, and the same was reported to me by the service center at Pinebelt Chevy.

Product and Customer Service Reps exceeded my expectations! CarShield provided coverage after original extended warranty had expired. New vehicle delayed in delivery, needed coverage but did not need long term contract, CarShield provided the perfect product for the perfect situation!!

The agent was very helpful! She helped me cancel my policy for my previous vehicles and add service to my new vehicle, I got the diamond package, because I am a previous customer, she also helped me change the phone number that they have on file, so all in all she was very helpful!

Do give this company your money. Customer service is horrible, their service is horrible. I paid 133.00 for two years then 94.99 for 2 years for absolutely nothing. My car broke down. Was in shop for over 7 months. They did everything. They could not even pay the diagnostics when had the car towed. I still had to pay 100.09 just even pick up my car. Do not trust this company. It’s a scam completely.

I had questioned a charge to my account by another merchant. Part of resolving the issue was to issue me a new card and account number. When your company, as authorized by me, tried to sweep the payment amount my bank declined.... As soon as I was notified I made good on the payment.

I was considering cancelling my coverage, but the customer service representative's explanation was thorough and helped me understand my coverage better, which convinced me to maintain my coverage. She was very knowledgeable, helpful, and friendly. I will continue to use your service and will recommend it to others.

Hi. Experience was great and very quick. I love CarShield. They on time with everything and the wait time isn’t too bad at all. I love how quickly they try to help you and get you the help you need. They're a great company.

On January 16th I requested service for a tow truck. Everything went well, except when the tow truck arrived the driver informed me I wasn't going to be able to ride along because their company wasn't allowing customers to ride with them due to COVID. Therefore, I had to incur cost for a rideshare. In the future, please ask tow companies if drivers can accompany the driver or not. Customers need to know ahead of time if there is going to be a cost involved.

I seen Ice T representing Car Shield. It made me curious to consider the extra coverage. I already have car insurance, AAA, AARP to name a few...so why not. I called and spoke to Byron **. He was knowledgeable, patient & convincing. Now I have Car Shield.

As I said, I have already done this. Just now and on the day I called in. It would tell you that David ** on December 7, 2022 was so professional and guided me not only to a Diamond Elite plan but also got for me a discount and also set me up on a budget plan.

Very satisfied. Great customer service. Was well respected. Everything worked out as it should. I would recommend Everyone I know to get Carshield. This company is amazing. I love everything about it. I will be getting this on every vehicle.

Making payment. I was unable to do it online so Ashley helped me out tremendously. She is a gem for the company. I really am enjoying Carshield. Just need to figure out how to make a payment online if need to.

The agent explained in a very clear and easy to understand way why I should wait before canceling my current policy with another company.. I think this contract gives us more coverage for less monthly payment. I have heard nothing but good reports about Carfax

Updated on 03/20/2023: Carshield requires you to leave your car at repair facility once the engine light comes on. It took 12 days for them to authorize and another 12 days for my car to be repaired. Being that I can't remove my operating car or my claim would be denied, I had to leave it there. I have the highest coverage, GOLD. Carshield pays for the rental in arrears. I now know why they do this! So I was out of pocket. They only paid for 7 days even though it took more than that for them to even authorize repairs. How was I supposed to get to work? I requested 786 as I only rented a car Tues thru Thurs when I had to be in the office. Thank goodness I did that as they only sent me a check for 311. This is an unfair practice as I had to leave my CAR at the repair shop per carshield's policy. Just FYI.

The girl I talked to was helpful. When I asked for the booklet containing policy #, phone number of claims, what they cover, what they don't cover, who I need to talk to etc. she said she would send the booklet to me.

I am completing survey. I am pleased with the customer service and I have definitely referred friends to CarShield. The representative was courteous and was very helpful. I felt that my problem was resolved without judgment. I plan to keep my plan with Car Shield. I have not had to use the plan for my car as of this date but I feel sure that I will be taken care of promptly.

The agent was able to add a new credit card to my account and process the monthly payments for my two vehicles. During my time on the phone with your agent she was very pleasant and was able to help with my issue without any problems.

I’m just gonna drop Car Shield. They lied about what they will do and misled me, so I’m just going to withdraw from their contract. I’ve been going thru to to much and haven’t even been with them for a fully 3 to 4 months. I’m done.

I've had excellent service from CarShield. I was skeptical of aftermarket protection plans, but CarShield lives up to its promise to provide peace of mind, complete coverage and a price that is affordable. Claims are handled quickly and they follow up to make sure you are satisfied. If you have a car that doesn't have a factory warranty get CarShield. It's the real deal.

I was well pleased with the performance of Car Shield responding in a quick manner to avoid problems with me having transportation. I'm pleased with the service. My mechanic was impressed with the way Car Shield authorized him to perform the repairs. I will certainly let others know about Car Shield because this was the first time I made a claim since I got the coverage.

Jackie assisted me and professionally, went over things in the contract that I did not know. I’m proud to say because you had my back. Thank you.. now I know what he said cause he’ll care go farther and eight the staff goes the extra mile. They take the hit. I got 1000. I’ll claims if needed but they there to help you do it..

I recently purchased the CarShield Diamond w/ Elite Plan. Although my Sales Rep was very thorough and professional, and explained everything to me, when I received my Paperwork Package, I saw some parameters that confused me (my fault for doing that with a young child running all over the place). I called Customer Service just to get some clarification and the Rep was super nice, very professional, and extremely well versed. In just a few quick minutes, he made everything crystal clear, and I found it to be very comforting knowing that, in the event of needing the Service, I'd be dealing with competent professionals. I haven't even needed the Service yet, and I'm already impressed with the courtesy and professionalism.

Since my 2017 Silverado is nearing 100,000 miles, I thought it wise to sign up for Carshield. Being retired with a modest fixed income, a major repair of my truck would put me in a real financial bind. I spoke with John and he was most helpful and treated me with courtesy and respect. Of course, the premiums will require me to tighten my budget quite a bit, but I now have peace of mind knowing that I've got coverage if anything breaks down.

Outstanding. It was easy to sign up for the services. The agents were very nice and informative. I would recommend the service to others. Thanks for being there. I will Definitely consider CarShield at a future date when my new car is out of warranty.

Called to get credit card info change. There were no issues and it was done quickly . The rep was very helpful and had updated the info in about 10 min. The rep also updated other things such as my address and phone number. The service was great.

I was driving down the road and the check battery light came on the like the car is possessed. The ABS then the Transmission light and Engine light, I pull to the side of the road and called for some help with this car possessed. I received outstanding support and assistance. Finally all was going to be alright. Tow truck was on the way. My breakdown begin at 9:20pm and I was home in my nice warm bed by 11:00pm MTS time. Not bad. Now for the pain of repairing that possessed car but wait I have CARSHIELD. That will ease the pain of the repairs. Thank you Car Shield. Do drive without it. THAT'S THE FACT JACK.

I made a mistake with my original contract. They were great at cancelling that contract and getting me a new contract. Customer service got back to me and also issued me a refund for last contract. Thank you!!!

Hunter was very helpful. He had an outstanding attitude on the phone and was able to get me exactly what I needed and explained everything clearly to me! I was very frustrated by the time I called CarShield as I had spoken to several other extended warranty services prior to CarShield, yet he was a very cheerful person and he got me in a better mood and got me what I was calling for for way less money than any of the others!!! Will definitely recommend friends and family to CarShield!!!

Didn't know my account was on autopay so I ended up paying it twice and will be refunded the 2nd payment which I hate in 3 to 5 business days. My only issue is don't take no time to take the money out your account but takes 3 to 5 days to return the funds.

The gentleman I spoke with me on the phone said I would not be getting my money back and to call the complaint department, the number he gave me was for the Better Business Bureau. He stated that there was no one higher than him to make decisions. Very poor customer service.

CarShield is a lifesaver. You never know when financial circumstances change and the help you'll need. I was very apprehensive to join but considering the reasonable cost, I took a chance. AND, I can say after a recent experience, that it's 100% legit and I 100% recommend.

Situation resolved in a couple of calls. Emily was very helpful and patient and tried several options to resolve this matter. She offered a 6 month discount of which I accepted. My new information will be provided tomorrow and resolved.

The sales agent, Phil, was so informed about and knowledgeable about your services that you provided. He was so patient and answered all my questions and I feel very confident that my future with CarShield will be most pleasant and rewarding.

Car broke down on me. My check engine light came on. Turned out it was my motor that need repair. They pay most of the bill for the repairs. Now I just have to see about getting a rental car to get around until my car is finished.

Over the telephone, Customer Service Representative helped secure missing payment, and helped customer to make final payment to complete the whole contract requirements and costs. Mepco's website and payment options didn't work for this consumer. Consumer called CarShield for assistance.

I have to trade in both vehicles on one single new one which will be under warranty. But following this positive experience, I will certainly bear in mind CarShield when that warranty expires. Thanks for resolving the issue so promptly.

Every time I call CarShield answers the phone. Customer service is very nice. Very respectful. Understands what I’m talking about. Carshield has been here for me when I needed them. Thank you carshield. I appreciate your service. I do recommend carshield to my family and friends as much as possible.

Dear Erica,

When I looked at my contract I saw the city needed to be corrected. It is a common error with my zipcode. The customer service was polite and in a few minutes the correction was made. I appreciate the efficient and courteousness I experienced. Thank you for the continued peace of mind CarShield is providing.

CarShield's customer service provided me with outstanding service. Representative was pleasant and helpful in processing my request and showed compassion and understanding when I shared my unfortunate situation of being involved in an automobile accident. Customer Service with CarShield is GREAT!

Recently, my car needed brake repairs, CarShield saved me hundreds of dollars on the repair bill. I am glad I signed up for this warranty and currently use this service and would recommend to friends and family. I added coverage to my other vehicle in hopes to save on future repair work to that vehicle.

They did the necessary repairs for my vehicle and the response time they recommended was actually outstanding. The warranty was honored as they described and they worked with the mechanic with great concerns for my vehicle repair. I'm very satisfied with my vehicle performance.

Agent was very pleasant and informative. I needed to know if motor mount repairs would be covered under my plan. I was told what information that needed to be submitted to CarShield by the Auto Care Center, about needed repairs.

On a tight budget, now that mortgage has now been included. Never had claim on either of my cars since 2017. When calling CarSheid, I receive very good customer service. I have nothing more to say. Thanks!

My experience so far has been satisfying, The people I have worked with have been courteous and forward and did whatever to give me the best value for my jeep and took their time to listen to my concerns and worries, I'm counting on this company to stand behind their commitments for the people and hope to a life long customer.

I got a new car and got rid of the 1 that CarShield covered, down the road I will call carshield after my warranty expires, it was a peace of mind having CarShield, but I did not need to use it, thank you.

My experience is good, I got a family in for coverage. I was very excited to get in one, I will be on the back burner. Just appreciate the customer service. Very good. I will let others in the service ok.

I called customer service to pay my monthly bill. CarShield customer rep. Was well trained and expertly resolved my concerns, took payment and told me that l was in good standing And my policy was safe should l have a need for assistance! I felt assured by the rep’s full response! I have always felt satisfaction from Carshield when l have called with any issues! It's good to know you are dealing with an up and up organization! I have no complaints and feel l am in good hands! Thank you!

My valve cover gaskets were leaking and CarShield saved me over $400 in repair costs. I highly recommend it. This service is a great asset to have and I highly recommend it. The timeliness was great, they authorized my claim and it was immediately covered by them. They did a follow-up call as soon as they authorized the claim to make sure everything was good and to tell me that the claim was covered.

Thank you Shay for your help today! Shay helped me with finding a garage that accepts the CARSHIELD warranty. She emailed them to me so that I can choose the one that is closest to our home. Thanks again Shay for all your help.

I purchased CarShield and never had to use it. However, it gave me peace of mind knowing that if my car ever broke down the parts and labor were covered. I do not know the number of people that have had to use CarShield but automobile repair is costly and knowing your car repair will be taken care of is priceless.

I really appreciate their time to make the process as fast as can can be to get back on the road safe. They know how important it is to be left in the cold when there no place to turn. CarShield is there when you most in need. Thank you CarShield!

Great company to deal with. Haven’t any problem with them y’all and I would holla recommend any to go with y’all company. Y’all are really the best so far. I never any problems when I call tow in. They were before the time frame.

I had to file a claim when a condition was discovered during my vehicle's regularly scheduled maintenance and two conditions were discovered. One was covered by my warranty and the other was not. But the covered repairs were the most expensive. The process was very easy and I experienced good customer service. Thank you, CarShield!

We had a windshield replaced in my daughter's car. The car was left in her driveway with ample room for the work to be done. When she returned home after she got off work, her car was left at the end of her driveway with her car keys left on her hood. She went to crank up the car so she could pick up her 2 children, the car wouldn’t crank. She had to get a neighbor to jump the car off. Luckily the car wasn’t stolen, with the amount of children and adults that normally are walking in the neighborhood.

My vehicle needed motor mounts and Car Shield was prompted about getting my issue resolved. I also had a problem starting my vehicle and was in need of a tow truck to have the vehicle towed from one location to another and Car Shield made it possible/happen within minutes which takes the edge plus pressure off.

2019 Dodge Ram 1500. The representative was very helpful, answered all questions, and was able to work in a discount. Explained all the coverage and was well informed about their contract. Very professional company, I have both my vehicles covered with CarShield.

I only had CarShield for a few months & did not use coverage during that time. I traded the pickup that was covered by CarShield, but had a good feeling of protection while I had the service - at a great rate. When I called CarShield to cancel my service, they were friendly and quick and advised me I would have no further charges - it was great!

Your customer service, though slow was a lifesaver. Thank you for honoring your word. Once the main person got involved it was handled very quickly and the new transmission has me back up and running. I will be a customer for life.

Excellent. Customer service is excellent in what they do. I lost work because my back and toe were being worked on by my Doctor, and I was 40 days late, and they helped me by waiting for my payment. Thanks, Car shield. Marcos

Thus far your you service has been friendly, helpful, and an enjoyable experience. I look forward to working with you and being able to share my positive interactions with my friends and associates. Thank you for the service you are providing!

The Red Brake Light on the dash came on. I took the Hyundai Tucson 2017 to Tire Discounter (my normal mechanic for over 15 years). They checked all four brakes for any sign of damage or need for replacement pads. Nothing looks out of order. So I will need to take to a dealership with the equipment and skill to work with Hyundai vehicles.

It was explained very well, so I do not know what else you want me to describe except the guy Gordon knew what we needed and helped us with the plan. We did not have the mileage so we called back today to give it to customer service.

I spoke with Faith yesterday who was resourceful. She was professional, informative and customer driven. She educated me on different choices/coverage levels but was sensitive enough that I was a retired senior. She is certainly an asset to your dept.

I was having problems with my truck holding a charge so I had the truck towed to Ford since they have all my records for the truck. It turns out that there are two (2) problems. (1) Battery not holding a charge (new battery-12-26-2022) and two (2) valve covers.

I called to ask how I would use my extended warranty to get my car fixed and the gentleman explained it very nicely and clearly for me. I asked if multiple issues could be fixed at the same time and he said they could.

She was very help and nice to work with. Answer my questions. Found my info quickly and sent me the info I need and also helped me fill out the app even though she had already gave me the info to do it myself.

I called to cancel my protection plan on my ford focus. I was very happy with the plan I had. I have recently purchased a new car and used my ford focus as a trade in. I no longer needed the extended warranty.

My vehicle dashboard alerted me to the engine overheating. As I tried to get the vehicle out of the garage the engine light illuminated and the engine sounded weird. So to not cause any more damage, I decided to contact CarShield. The customer service was very good and the vehicle was towed and delivered to the garage.

I am not sure of your cancellation process as what I was told, vs. what I was emailed after performing those steps are different. Seems some consistency is needed. The email I received after following the steps after contacting Customer Service is different.

Seems CarShield sent my Contract to the wrong address. I hope the call was ok for my update. This has my correct Address and contact info. Other than this all so far was easy and the representative was very helpful so far. Frank **.

It was awesome. Everyone was great to me and they took great care of my needs and wants. They handle everything like it should have been done when working in the field of customer service. Thanks for all you do.

Pending review of a recent repair claim that has been denied due to grace period policy. Milage accuracy, number of days prior to claim and what has been perceived as preexisting conditions. My 2014 Cadillac CTS4 3.6L Premium is at Waldorf Cadillac/Chevy awaiting approval for repairs after a failed MD MVA inspection. Thank you.

Well written and informative contract with easy to read plain information overall on Plan. Impressive $10,000 aggregate limit of liability for each one-month term of all claims. My final decision was to go with a local dealer where I purchased and serviced my previous 3 Toyota cars over past 17 years.

Excellent warranty program compared to competitors. In addition the monthly payment plan is quite affordable instead of paying lump sum. I did a lot of research before selecting the warranty company. The experience of repairs was a bit long and frustrating but in the end CarShield took care of the repairs.

Dodge Journey was totaled. CarShield representative was efficient and courteous and cancelled coverage. She was apologetic that the vehicle was totaled and asked if the occupants were hurt. I was assured the coverage would be cancelled and no more payments would be taken from my account and asked if there was another vehicle that the coverage could be transferred to.

I was satisfied with the customer service, however as long as I have been with CarShield I feel coverage should have been more than it was, The coverage didn't even meet me halfway. But the customer service rep was extremely helpful.

The technician was so professional and knowledgeable about all issues. I have always thought that CarShield was the best organization in the United States and now I know it’s true first hand. Continue to keep up the great high standards.

The agent I spoke to I believe his first name was Joe, explained the service I would receive with this coverage, the monthly premium and what was covered under this contract. The agent also gave me advice on how to cancel my current coverage that I have on another car service.

Everyone I dealt with were very helpful, informative, and pleasant. Also, I had spoken with several other companies regarding a similar plan. They were not anywhere near as helpful in explaining all the aspects of the coverage and your price beat them all.

I was on the phone with a very kind woman who helped me get my address changed and my payment date changed. Did it with swiftness and ease. I can't remember her name. I think it was Ivey maybe? Our connection wasn't that great but she was awesome.

I was disappointed in the amount of my bill that was covered by Car Shield. My starter went out and in the process it damaged my battery. Of my 1100 dollar bill, car shield only covered 400 and some of the bill. I had to even refile to get my towing charges covered.

For over a year, I have received at least 2 phone calls, a text message and emails asking for me to make my payment. When starting anywhere from the 27th, 28th of the month, when my payment is automatically divided from my account on the 3rd of every month, this has been going on for over a year. The young lady I spoke to today said she was try her best to try to get the problem resolved. So I would stop getting these phone calls that are very frustrating and unnecessary and not actually not very good for your company, I would believe. When my account is current and is paid on time because you debit my account. So I hope she's able to take care of it. She was very nice

The lady I spoke to was extremely helpful and pleasant to speak to. I see value in their customer service and would recommend you speak to them if you have an ageing vehicle especially with the rising cost of repairs.

Very happy with service and kind customer service representative was helpful and professional. Was a pleasure to deal with. I wish all site were this way, thank you for having great help. It was a pleasure doing business with you, what a great company.

My 2006 Jeep Commander was fixed until it wasn't. Y'all didn't fix both engine heads, then a year later the opposite side Y'all asking me do. I want to cancel. Call me ** and denied which is your fault. Y'all must help me that. What I'm passionate in fixing my vehicle I read the contract. Says that No one can change the rule of the game y'all play. Fix my car.

I love Carshield and they approved my first claim. Now I'm waiting for them to approve my second claim. Customer service is great and knowledgeable and helpful in explaining your claim and situation if you have a question which is great and he.

I am not working right now, I called to cancel my plan and the service representative went above and beyond to help me, and now I am staying with my plan, and he even pushed back my payment date as well as gave me a 10% discount, I am so happy he made my day. I was so thankful to my service representative for all his hard work and his expertise.

The rep convinced me to keep my coverage. I've been investing in this company in hopes that they would come through when I needed them. They did 1 out of the 3 times I made a claim. However, it was the most costly of the claims that they did pay. I'm thankful. I have a car that costs A LOT to repair, so I Think I'll keep them on to watch how they respond to future claims.

Very helpful. Answered question. Very helpful. I was satisfied with answers. My question had to do with whether my exhaust system which needs repair was covered under my contract... Clerk was helpful, vehicle needs to be looked at first to see what in particular needs repair.

My experience was great. No problems. Every thing was explained to me. Need coverage for my car. There was many comments about the coverage that I saw on tv. I'm giving it a try so thank for letting me try.

They were very helpful and I look forward to my refund as promised to my account tomorrow. The young lady that help with my account was very knowledgeable and helpful. I have not used y’all service in any repairs on my vehicle at this point.

Representative was courteous, knowledgeable, professional, patient and was eager to answer questions. Took the time to explain the process for receiving services for our vehicles (first time using our plan).

I placed my 2015 Q7 in the repair shop for certain reasons. Please review order #. It was an issue with the amount of labor hrs which was finally rectified, however when I was informed by the shop that my vehicle was ready, associate at the repair shop informed me that there was a balance of 155.00 apposed from my deductible. I immediately called Carshield in reference to this matter and wasn’t pleased with the response. I questioned how my vehicle was approved to be serviced without my approval for the additional funds. A representative from Carshield informed me that it’s stated in that fine print agreement that’s emailed to me called a contract. However she also stated that some made one attempt to reach me prior to the approval of the job. I informed her that was unacceptable.

I called your customer service to change my payment method. I have a new credit card that I prefer to use instead of the current credit card. It would be more convenient if I could do this myself online. I feel that it would be more private and secure doing online.

Love it. Glad I bought the service. A lot of people say not to get and switch to Endurance but I disagree. I'll always speak great things about y'all and suggest to anyone that it worth it. It takes a long process but it worth having.

Zoe you're the best, you came to my rescue when no one else did. You made me feel safe and valued as a customer. I would most definitely recommend CarShield to others every chance I get. I was stuck with a flat tire and no key to unlock the hubcaps. Locked my keys in the car and my phone died. Thank you for your very needed help and reassurance.

Good experience with the company. Only had to drop the service due to current health and financial issues. I hope to be able to pick the service back up in the future. I would highly recommend them to anyone who ask.

The process was quick and accomplished easily. The associate was polite and knowledgeable. She was very thorough in the information needed to complete the process. I would recommend CarShield to my friends looking for affordable extended warranties on their vehicles.

It took too long to get through the process. Then I was on hold for at least 20 minutes towards the end. I was in an emergency situation. It was freezing outside and we couldn't start the car. My 9 year old child was with me. So it was very inconvenient to wait so long. The representative was pretty nice though. Thank you.

I've had a pretty good experience with my Shield. I didn't have any problems with processing my claim. I didn't have any problems with getting a rental car. I've seen a lot of bad reviews about hardship but I can actually say that I had a wonderful experience with them and I will continue to use them.

The auto warranty I had was great, When I needed a jump they came in minutes. When I needed a tire changed they came in 30 minutes. And my water pump went out it was covered. Just had to pay 100$. My only regret is I have a new truck and don’t need CarShield anymore. But the minute my warranty ends I’ll call Car Shield again. So if anyone reads this and have doubts about Car Shield let me put your mind at ease. They're very good. Get them or pay a hefty price to fix your vehicle at the repair shop. Car Shield rules. DON'T BE A HEEL.GET CAR SHIELD.

I had not received any information so I called to ask about it. The customer service staff was able to send me a copy in my email. I was able to review it and review my coverage. I was able to get a clear idea of what is covered in the contract.

Had my car checked out and had some issues. CarShield sent an inspector to my Honda dealer. Checked out all issues and approved just about everything. Car shield took good care of me and my car. Thank you Car Shield for everything.

I wish I had simply started a savings account for my car. Luckily, I have a great (older) car. I always keep it in the garage. I keep up with oil changes and services. The 2 times I had car problems, CarShield came up with some obscure reasons why they could not help. I'm going to call on Monday and dump you and start saving the money instead!°

Going through some hard times. They worked with me on my payments. They didn't have to do that. My husband just passed and times are tough. I wish every one was like them. My luck if I have it turned off my car will break down. Thank you.

The sale person was very nice and very helpful and I will let my friend and family know about CarShield and I will see what they can do to help us out with the car and get more information on it and more money saving and more time to get my service and stuff done on my car and beyond the price and budget and all that I will need out my service be a good fit for me and I want to see how much do I have to pay.

Their car rental policy is horrible! They only cover car rental based on the # of hrs they feel it takes to fix your car. They don't cover the time your car is in the shop to be diagnosed or the time waiting on Car Shield to deliver the part. My truck was in the shop 5 days!! They have quite a loophole to get out of paying for rentals!!!

Well I needed help because I lost my job, I'm having difficulty with meeting financial obligations by due dates. Customer service helped me greatly. They were attentive, and gave me hope that things would get back on track in my personal life.

Good service she was. Very informative and knowledgeable about Carshield and my policy. I would highly recommend your service to car Owners. I will look into the home coverage you offer as well. Thanks for being there for me when I desperately needed help.

Outstanding Service. I called to have change my payment date and to check on a claim. I was totally satisfied with the outstanding service that I received. I have had good experiences with the staff. I recommend your service to all my relatives and friends.

My auto withdrawal was denied by my bank because I was waiting for My new debit card. But to alleviate any future denials for payments I set it up with My routing & account number! She was great because I was worried about late fees. But setting it up this was resolved my problems.

I called to see if I could change my payment date since my check was coming in after my original due date. The representative was very understanding when I needed to change my payment date. There was no issues or questions asked. Thank you CarShield.

The agents were very professional and responsive. The entire process was very reasonable. Customer service was very helpful in answering my questions. Very good value for short-term coverage. The month-to-month renewal is very a nice option. The online access was a bit of an issue initially.

I need a Carshield card with information but found out you're not having any. She resent by mail and email my contract. I sent a suggestion in survey for getting cards for the eldery and disable. This is the first time having put a claim in. The work will be done on January 31.

Helpful but I have only just become a member. Hopefully I won't need any repair for a long time. I feel better knowing if I am needing a tow I can call. I appreciate the recommendations of some auto shops in my area.

I had to cancel because my car was totaled...I had a accident on Dec 18, 2022. So I had to cancel. Nothing was wrong with this. But I have to get another car. I had this for a long time and I used it once and I hated to cancel but I don't have a car right now.

Explained my account and sent me out a pamphlet to give me the needed information if I ever needed it. I also informed the representative to make sure the envelope is sealed correctly because we have unknown people who open the mail or it's open and all my confidential information is exposed.

I was able to get a reduction of the fees. I was also able to get some info on my grandson’s car coverage. Cameron was very helpful. My friend Roberta ** recommended CarShield. She also told me to let you know I am a senior. I work for the Carroll County School System riding a special needs School Bus. I am a member of our local fire department auxiliary. I am a member of AARP. And I help clean my church.

Unknown debit to my account. Called to have charge credited back to my checking account. Charge not shown at CarShield. I will submit copy of bank statement reflecting charge by CarShield. Hopefully this will resolve the matter.

They are as fast to returned my money when my car totaled, I am glad I join them. And as soon as I need new warranty they will be the first company I call. I recommend Carshied to anyone. They really delivered.

Have to cancel getting a new car but will call back soon for new car to be covered. When we did have a problem with this car you all were there for us and everything went perfect. Everyone should have CarShield. It is totally worth it.

Very good I will tell others about Carshield. You guys have good customer service thanks, I am glad I join you guys. Thank thanks and thanks thank thank once again. Derrick **. Have a good day. Thank for all you do.

The person assisting me was very nice. He was knowledgeable about CarShield and what they had to offer in a very timely manner. He asked quite a few times if I had any questions. He explained the process of me purchasing CarShield for my vehicle. I was well pleased with the service he provided.

Both agents I talked to Carly and Lauren were warm, worked with me to get to a price I could live with and were very helpful. I was only calling for information but ended up insuring my car even tho it's very low mileage and I drive about 2500 mi a yr. Have a 2nd car, and it is still insured as well..both were great on cust service and highly recommend.

It was very disappointing when I actually needed to use my monthly Car Shield and find out the hard way. Very hard to find a mechanic..the ones I found wanted to charge me all sorts of diagnostic service fees upfront like Pep Boys. Not at all what I was expecting. Called Toyota and they said they don't accept it anymore. Called other mechanics and they said the same thing. Time will tell but so far I am sorry I even signed up for this hassle.

Wasn’t covered and was told it was when signed up. Very disappointing because it wasn’t from lack of maintenance it was worn out items? You buy the warranty in case something breaks! I’ve had 2 requests and both refused! Why have it? Please cancel ASAP.

I have been trying to get a supervisor from CarShield by the name of Nicholas to call me back for over a week. He's handled my claims before and he's a person that I can trust to help me. I have everybody else in the company calling me except for him. I feel that if I've been working with you for over 3 years and you've been taking my money out of my account. The least I can do is speak to someone who I prefer to talk to not who you want me to talk to.

Experience with outside factors changed my interest in continuing with your service. I will be more specific as I receive the initial contract in overlooking Exactly what is and not covered. That is all at this time and consideration for resubmitting my decision at that time.

You have one story and the Ford dealer tells me another one. The truck did not run right. They ran 3 hours of tests to tell me it was a oil change and a air filter. **. Rebine Ford and Car shield are screwing me over at least 3$300 dollars of this bill. It's car shield's.

My phone call was answered in a prompt. courteous and professional manner by your sales representative. She explained the different programs that were offered and what was included in the packages along with the price ranges and deductibles. After the program guidelines and prices were explained to me, any and all questions and concerns were answered.

The gentlemen I spoke with were very, pleasant and patient. I have referred your company to my friends. I also asked the person at Morgan Chevrolet for his opinion, and he gave good reviews for your warranty. They do a lot of work with Carshield.

The call was great. Customer service answer all my questions. She even told me everything I needed to know about my policy and how it works. I'm glad I have Carshield. It's one of the best car coverage out there.

The agents for CarShield were respectful and courtesy and they answered all of my questions and concerns. The quality of answers they gave me about my warranty are just what I was looking for in an extended warranty put the discount for being a disabled veteran.. Thank you and God blessed y'all.

Conversation was easy to understand. It was explained very well, all my questions were answered. She was very clear and precise. Our telephone conversation was what I was expected including the time it took to upgrade from Platinum to Diamond coverage. I would recommended this coverage to everyone.

Excellent customer service. The representative was knowledgeable of what I asked about my Policy and a copy was emailed to me and I was asked if I needed anything else regarding this matter. I will refer my friends to CarShield.

I was told someone who call me back to explain a concerns, I was not sure if that would happen. It did happen with more than positive results, Glad to made this investment, was not sure if my vehicle would last but it did and I got the results that I need. Glad I made the call,

Spoke to 2 agents. Both have been great with information, vehicle has been at the shop since Jan 5th. It's now Jan 24th. Just a little lengthy in waiting. Other than that everything is great! If we could please keep the communication tight that with updates that would be ideal.

It is taking a long time. I understand that the job is extensive. How do I expedite the repair. My rental car is turning into a great expense! The mechanic said that it was taking a rather long time for CarShield to respond.

The agents were knowledgeable in answering all questions I needed answered about my car. They were very polite and courteous towards all my concerns about purchasing the plan for my car. Thank you so much for explaining the plan very thorough.