CarShield Reviews

Called as to usual procedures when executing a car repair for possible CarShield coverage. All CarShield personnel who answered were professional, patient, & competent. Especially the last responded (name was Sharicca?). She called the dealer I go to for repairs to ensure of my coverage. Very professional & patient throughout.

I purchased a new car so I no longer needed your service. I was very happy with your service, however. You replaced a transmission for me in the old car and provided 80% of the cost. I appreciated that very much as the car was a little older and have high mileage. Thank you.

Oil change 8-26-2023. Car shut down 9-2-2023. No oil 9-13-2023. Not even a good 2 weeks from the shop. I really would like to have better service on the car. That's why I joined CarShield. I had transmission work with the same Cavender Nissan of Rockwall and it haven't been 6 months been having problems. Please help me.

Car wouldn't go into gear and was parked, head in, in my carport, which was very awkward and restrictive!! Rescue Rangers exacted removal of my car with ease!!! They arrived within the hour of my phone call and delivered my car to be repaired!!! I live in a secluded area and was feeling trapped, but my confidence has been restored with the help of Rescue Rangers!!

Slow response time by field adjuster, once on site, no mechanical knowledge and just read diagnostic report and filed a response based on that information, which was incorrect. Requested items be repaired BEFORE the main repair was complete and then required proof of failure from the repair facility they sent me to. Very disappointed in their effort to take care of my repair need and their process of trying to get out of paying for covered repairs. Ended up paying for the repair out of pocket and will file a claim to get reimbursed. I need my vehicle for work and waiting on CarShield would have taken 3 weeks for a 3 day repair.

My credit card was recently stolen, no fault of my own. Car Shield was great to work with while I waited for my new car. One of my accounts were due for payment. They were willing to wait for me to get my new car. Turns out my new car was here the next day which they and I did not know when we talked over the telephone.

I needed my vehicle because I am a busy person with two jobs plus a lot of other obligations. CarShield worked with my auto repair shop and had the paperwork completed in an appropriate amount of time. I was in and out within a reasonable amount of time. Thank you CarShield.

They were very knowledgeable and help me get this repair done. They answered all of my concerns and questions. Was glad to know that CarShield could repair or get me a new alternator. I will keep CarShield. Love what they did and will continue to used CarShield. If it was not for CarShield I would not have been able to pay this on my own. Very glad that I got CarShield.

Have to have service on my vehicle. Now I believe this may not be covered in my policy since it is related to brakes and such items under the carriage. Your employee Christian was very helpful. Also my Dealer where I originally bought it is Oakes Kia, 2900 Burlington Av NKC Missouri 64116 is where it will towed to and services provided **.

Many times I called to make sure something was covered on this truck then when I got it in the shop CarShield backed out and said it wasn't covered after the work was done. And I got stuck trying to come up with the money to pay for everything.

First time using CarShield and it was a great experience. No hassle. Only thing I would ask for is better communication. The dealer communicated with me but I never heard from CarShield. Plus when I spoke to customer service they stated that when the dealer called to get approval the part numbers were not noted on the notes from the dealer for a claim that I was requesting. But car is fixed and back on the road. Thank you CarShield.

Excellent service and communication. Met or exceeded expectations. Christian ** kept us informed the entire time. Safety was their priority. All issues were fairly addressed. I don't usually have high expectations when I am dealing with warranty companies. I actually expect a fight, but that did not happen on this claim.

Check engine light on I put my code reader on it and it gave me three options. He did the gas cap or two solenoids need to be replaced. So I replaced all three parts and it was good for a couple of days and then the engine light came on again, and I put my analyzer on it again and it said there was a slight leak somewhere, but it didn’t tell me where, so I’m going to have to have my mechanic smoke tested to find out where the leak is, unfortunately this is not covered under my policy

During my conversations with everyone they were Knowledgeable, and their expertise made me satisfied that they could offer me a solution. My complete transaction went well. CarShield listen to their clients and my experience was a good one. I know if I need some repair on my vehicle they will be there too.

Approved claim in one day and was always available to help me with questions and concerns! Gave me no problems or runaround! No hidden fees or regulations! Always friendly and in these times I’m grateful because nobody is doing what they claim nowadays! The car repair shop I chose was my only mistake because they were trying to scam and make more charges! But Carshield was clear and precise on everything!

I recommend all my friends to have Carshield, very good customer service, always available for help. It customers and other services is very important to especially for a person who have no experience about cars engine like me. It’s great / easy to get help from carshield customers service. Thank you Carshield.

Where to go for repairs help during theses time is what people need that this time and ready for more things to happen. Having good customer service is one of the best marking allies to having moving forward. Now to see how the process really works as we go through the car repair. This will be a great experience and I'll be happy for the return of my vehicle for more of living my best life.

I was inquiring on the status of my refund. As per cancelation procedure I sent an email to customer service that I traded my car to a dealer with the mileage and date of the transaction, contract #, my phone # and that I have not received any reply. Please let me know if there is anything else I need to do to expedite my refund.

Great customer service with explaining the service contract details and provided more insight for me to understand car service contracts. The customer service rep was excellent. The service was great. That is all.

I called and was transferred right away to the right department and everyone that I spoke to was extremely pleasant and professional. I had a wonderful experience and would definitely recommend CarShield to someone in need of an extended warranty. I also the people that I spoke to have pleasant speaking voices and have a vast knowledge of what they were doing.

My ac is randomly working and not working. I put it in the shop and it won’t blow hot for them but I get in it and sweat my ** off. Have to wait for it to completely break down before they’ll repair it. I had a bad wheel bearing. It’s considered part of the drive train and it’s not covered and they don’t know how to stop my car from losing power when I turn the steering wheel which makes no sense. All in all I paid 47.50 and it would have been more if I had let the auto shop keep trying to test the ac. Thank you for covering nothing I needed fixed on my car for a year.

CarShield not only replaced my transmission but also my engine/ transmission mounts as well as paying for my truck to be towed at 4:00 am. They saved me around $4000. I cannot encourage everyone enough to purchase this service. Sooner or later CarShield is going to save you A LOT of money! It will be the best insurance you can provide for yourself!

I spoke to Rita which was extremely professional, helpful, kind and very friendly. I am very satisfied and happy with the call I made to CarShield. Rita took care of my situation very swiftly and she was a pleasure to speak with. Thank you so much for having employees that care. I am telling everyone I speak to, to get with CarShield, your employees are awesome.

Since February 2019, I have received excellent service with CarShield. The response from customer service and claim adjusters have been quick. I feel they care about their customers and the overcharged cost from repair shops. Based on my contract services, they have always paid for the repairs. Thank you.

April was very understanding and sympathetic when I explained my situation. I had made up my mind to dump Car Shield after the way I was talked to previously. After talking to her I relented and continued coverage. It was an honest mistake on my part but the AAS specialist was rude.

I was very very pleased and appreciative of the sweet and so so kind young lady that took my phone call yesterday. I think that she should be recognized and gave some kind of achievement award or a gift card. Your company should be proud to have her as one of your customer representatives. She has a very sweet and pleasant personality. Please let her know that I was very very satisfied and it very appreciative to have her on the other end of the phone and taking such great care of needs.

It was a pleasure dealing with Carshield and being taken care of like I was important. They have always been very professional and to do whatever they can to take care of my needs. I plan on continuing using carshield for all my needs. I tell my neighbors, friends, and family about carshield. Carshield is a name you can definitely trust. I plan on buying a new truck and using carshield for my protection.

I got CarShield in anticipation of purchasing a pre-owned vehicle. I ended up NOT getting the vehicle. I decided to cancel my coverage and reconnect with CarShield if and when I get a new vehicle. The representative was professional in cancelling my account and issuing me a prompt refund as was advertised when I signed up for the coverage. Great Service.

I had for a couple of months, but was just paying out with no real return on the payout. Didn't cover any of the items I needed fixed on the car. A little disappointed due to having in past years for the same vehicle and got several things fixed on the car.

Update of Mileage with customer service; Customer Service help me in doing so. When setting up the policy I could only guess at the mileage, The call was to set more or less the record on Mileage. Thanks to your staff I was able to get the correct information.

WENT TO GARAGE yesterday and everything was okay. We got an oil change and inspection sticker. It cost us 0. We left happy campers. Everyone there was polite. We look forward to going back next year. We only have 9015 miles on a 2020 Murano with no dents or scratches. We LOVE our CAR!

I called to report the correct mileage on my car. Jasmine was of great help to me. She helped change the policy to the correct mileage, was able to change the payment due date from the 11th to the 1st of each month and even upgraded my policy from Gold to Platinum coverage and lowered the deductible! Very satisfied with the care and speed at which all of this was handled! Thank you, Jasmine!! 9-13-2023 at 9:45 AM

My representative, Chardonay, Was excellent! She was knowledgeable and courteous. The coverage I got for my 2012 Mercedes E350 was exactly what I wanted. So, As a result, I couldn't be happier with my coverage and my service. I just hope if I have an unfortunate problem with my car that I get the same quick and efficient service. Thank you for being there as Car Shield

I've been with the company 3 years and have never filed a successful claim. I was recently declined when my transmission went out and they said it wasn't covered. My contract stated that it was. I wasted 3 years of my money.

Simply called to replace means of payment due to fraud alert with my debit card. Car Shield representative was very personable and effective answering all my concerns. I would recommend her for promotion when a new opening occurs in management. Not only was she able to quickly resolve my immediate issue but was able to successfully route me to another department to resolve a different issue.

Car is running like a truck. Needs to be checked in and serviced. This is my first time using the service since purchased. I hope to have an excellent experience. I see commercials all the time with stars and ordinary people like me. I am looking forward to using the service now and in the future. Thank you.

I was having issues with my rear view camera guidelines so I spoke ahead of the dealer appointment with Car Shield representatives who helped me understand the claims process. As it was, I took the Jeep to the dealer and, since the issue seemed intermittent and was not active at present, the mechanic advised I wait until it happened again as I might be charged for diagnostic if nothing was found wrong with any components. He said the system had a recent "over the air" update and perhaps there was a glitch that resolved itself. We shall see.

Your service is extremely remarkable. Starting with Chis your Carshield Representative was extremely helpful. Although I had a list of auto shops, Christopher not only located an auto shop that can take care of me. He showed great honor and respect with patience and care with assisting me with the many question I asked. Carshield is affordable and took care of the majority of my bill. It was on a Friday and I had just got pay. So I was able to pay my small portion of my bill.

Always pleasant and helpful when I call. Online complaint is fix. Online platform to accept payments. I’ve had to change my card a couple of times and it will not let me do it myself. Representatives are always quick to help though.

My experience was strictly with the Customer Service Reps. No work order. Needed to change my address and phone number and making sure everything was straight. Didn't want any errors down the road. The two Reps were very helpful and experienced. My experience has been great so far with Car Shield. Have had no problems and customer service has always been the best. Always very helpful and concern about your problem. Thank you for your service.

A pleasant surprise. Our vehicle repair experience was very good. CarShield worked with our repair facility and the repair was done in a timely manner. Payment to the repair facility was very prompt and to the satisfaction of the facility. Although I was skeptical at first, CarShield proved to perform as they advertised and promised.

Best thing ever. I have told everyone who I know to get CarShield. It's worth the money. My transmission went out. They paid for my car to be towed. Paid for my rental car and I only got to pay over the 200 deductible and they are putting a new transmission in my car.

When my transmission stopped working on my 2019 Ford Escape I immediately had it towed to a Ford dealership they told me that the transmission needed to be replaced so I notified CarShield. They contacted the service department at the Ford dealership. The service department informed CarShield that the total cost for all parts and labor would be $5,000.00. CarShield paid the full price. They saved me thousands of dollars. I am a happy customer.

No one should deal with this company unless you want to give them free money and then pay your own repair bills. They always have an excuse for not paying. It's like saying they'll pay for half a wheel but not the other half. We could've paid our own repair bill four times with the money we paid to CarShield and got nothing for our money!

I want to rave one more time about Leila. She has by far the best customer service I have ever had. She was so helpful, knows her stuff and understands. She gave great advice and things to ask. Thank you. You really don't know what you did for me.

The sales process was simple, nice and complete. If any other process if used with CarShield proves to be likewise, I'd recommend to any car owner without a warranty. Called in once with a few questions on the contract and all was handled very professionally. Thank you for a good experience.

I upgraded my policy and it was simple, and fast with great service. I changed vehicles to better suit my needs and feel better that I did. I can feel secure and content that my vehicle is protected in case anything occurs. That is what Carshield is there for, without the hassle or headache that most might fear when it comes to dealing with cars.

I am dropping my CarShield Coverage due to we (My Wife and I) will no longer will be owning the 2015 Nissan Pathfinder and we are getting a NEW car with Full Coverage. So there is no need for me to keep my Car Shield coverage on a car that I will no longer own. Thank you for the experience with Car Shield.

Was contacted shortly after contacting CarShield, given options for the compressor. Generic vs brand specific. Given different costs. I made my choice, $500 dollar difference. The generic, which I chose, was to be sent out immediately. It will be ready when I can get there Tuesday. I have already written.

I had a lot of questions. She went through contract with me. Answering everything. We even went over same day services for roadside assistance, that I wouldn't have to wait to be reimbursed. We went over if keys were lost reimbursement up to $500. The only thing I would change is the survey asking for more characters.

R the deductible it would cost me $400. We went ahead and had the repair done. The dealer said that it would take 3 days for the repair and car shield would cover the cost of a rental vehicle for only two days. We went ahead and told the dealer to get the parts and complete the repairs as needed. We have decided to purchase a new car as the cost of repairs has increased so much that Volvo has made it hard for us to keep the vehicle. We have purchased a new car and are very happy with it.

Alway respectful, polite, send it to any needs I needed, would recommend to other. Everything was good. Just can't afford to keep it at the moment. The lady on the phone was very understanding of my situation.

The gal I spoke with was so nice and and made sure I had all the information I needed to set up an account on my BILL PAY with Bank of America. She was very professional and patient with me, as I'm rather slow on computers, because I'm not technical savvy.

Car broke down. They towed me and are helping me get reimbursed. Everyone has been really helpful and nice! They said they are gonna reimburse for motel, car rental, gas and food, towing too! The reps also told me what was not covered. My clutch. That makes sense! So overall great experience with CarShield.

DiMitrius's service was great today on Sept. 9. However, your company reps months ago flatly denial my one and only claim, reimbursing me only after I escalated the matter. As a journalist for many years, I've seen this happen far too often to consumers. So while DiMitrius's service today was excellent, the service of your company overall can't be trusted.

I hope that when I need the help will be there. I have heard good things about this plan and hope that my car runs for a long time so I can enjoy what I paid for knowing that if something happens I can depend on you to make sure that my car will stay on the road as long as possible.

When I thought I was going to cancel my policy cause I couldn’t afford the payment the person said they would work with me to help me save my policy so that I will still be covered. And she worked with me to lower my monthly bill so that I could still be eligible for coverage.

I took my car to a shop. You guys recommended they contacted you guys with the estimate to replaced a seal but you guys refused to pay. I don’t understand how I got an extended warranty with you guys and my car can’t not get fixed. I imagine that you know who not going to buy another or recommended your warranty?

My experience with Carshield will be my first to file a claim. I called and spoke with a nice lady that explained to me why I should do to file my claim. The ac system on the auto completely went out two days ago. This hot weather is very hard driving the auto. Hope to hear back with good news.

The representative was very courteous and handled all my questions in a very professional manner. I am very pleased with this outstanding service. I am very pleased that I chose your company for my car insurance and will let my friends know of the outstanding service I have received from your company. Best regards.

My experience with Customer service was very good. I was disappointed on the first answer I received from the customer service. Later I was released from the pain when I was directed to call claim department. I sent my Nissan Sentra 2017 to Antwerpen Security Nissan for service. CarShield refused to pay the bill. Therefore I'm writing for a claim.

I’ve had this warranty for over 3 years and never had a problem with my warranty with CarShield. Called for tow service and one was there in about 30-45 minutes. Communication with CarShield was great although they didn’t cover total cost. I’m well satisfied with CarShield warranty. I would recommend CarShield car warranty.

When I brought my car to my mechanic it was determined that the carburetor needed to be replaced. It was a covered service, but in order to get it done that same day, my mechanic had no time to contact CarShield and wait for parts from China -- which I did not want used anyway. So, I got no reimbursement for the cost of repairs -- Your process is onerous and parts you cover not as good as the ones in my car. Car Shield should not cause repair delays and force a mechanic to use cheap parts from China to repair my car.

The clerk was very helpful and answered my questions I asked her about my coverage. A plus!!! She knows her job very well!.. She was also patient. She also took my payment and processed the payment on my visa card. She told me the amount before she hit the submit button... She told me when my next coverage was due also.

There was claim filed. This was sent to me to rate your service. I am so far pleased with the service I've received from Car Shield. When I did file a claim they handled my request promptly and efficiently and I got my vehicle back in record time. Thanks again for being there.

It was awesome, really enjoyed my experience with Mr. **. He's a model employee. He explained everything pertaining to my coverage and answered all my questions. I told him my mileage was 97050 miles; it should be: 97235 miles. Think in the future I will consider adding another vehicle. Thanks so much.

They took my claims and got my Jaguar F-type fix. They replaced my convertible flap motor and fix the oil leaks around $5000. My brother told me to go with you all and I'm happy I did. I had a warranty with Endurance on my Ram 1500. They always found a way not to cover anything. Thanks.

The person that help me today was very pleasant. I really appreciate his respect and courtesy. I was very happy with the person knowledge and helpfulness. My issue was taken care with a great attitude and patient. Great customer service. I would recommend CarShield just for the great customer service.

I asked if my policy is still active, and yes still active. I was told by the friendly, professional, worker, I was happy, by the end of the day. I am good. And also I was asked by the worker if any more thing I could be help with, but I had no more questions for him. I was done. Thank you.

Great service in talking with someone, answered my call almost right away. I would definitely recommend it to someone I know. Very friendly and knowledgeable. Quick service to get my hard copy. Wish the number was open on Sundays. Many friends have already called and received a policy of their very own.

Professional and courteous. I called to get monthly due date changed for later in the month, like the 16th of each month. I am retired and my Social Security check does not arive till the 15th of each month so this would be easier on me. Thank you for your time.

I had to pay upward $8000 toward the repair of my vehicle to one of the worst shops in my city which is in the Carshield web site as one of their local associates. The engine in my vehicle needed to be replaced but the claim adjuster authorized minor expensive repairs that were not fully covered, nor did they correct the problem. $8000+ dollars and 6 months later it became pointless to continue with my contract, or Xavierauto who’s ASE is anything but auto service excellence.

This time dealing with rep was much better than last month last month. You guys took money out my account twice. I went in and paid like I always do and the next day Car Shield took on their own and went into my checking account and took money out. I didn’t authorize this dealing. I am not on amaxtive withdrawal. Then had to wait days to get money back. Sad part is that I have two accounts with you guys. Both accounts was done like this.

Was going to Suspend my Coverage/Policy as I have a 6 Month Warranty from the Car Dealership. Henry said was NOT possible but "Readjusted" my rate! Was very Friendly and Helpful! I would definitely recommend CarShield. Always get a LIVE person SOON on the phone who's very professional, knowledgeable, and courteous!

Received a phone text/call and I was just making sure all was good since I had to get a new bank card. All turned out to be okay and there was not any issues with my account. The representative was very kind and helpful. I have enjoyed being part of the CarShield family and the kindness I am shown.

I was told last month that my due date (the 29th) could not be changed, at that time it would cause me a double payment. I want it to come out on the 1st. And the payment takes 3 days to come out bank. That’s how my first payment came out. So I left it like it was as suggested by customer service. So this last payment came out right on the 29th causing two overdrafts.

The customer service representative was very professional, polite and courteous. Due to a loss in income, I had to cut corners on bills. They reassured me that I would not be penalized and my information would be saved so that I can easily sign back up. I definitely will.

Had a good price initially to add the coverage. Only had 1 claim, but when they tried to do another at one point, it was beyond difficult to get it covered. Should be easier to actually cover what we pay for and not get so much push back. A bit difficult to create a claim based on my mechanic's experience with contacting you.

Was very nice one of the few people that I have talked to that knew her business and job. Was training someone while helping me. Took my renewal and changed the way I pay my account. I had spoke to someone the day before that did not know what they were talking about so I ask for a call back today and got the right preson.

CarShield handle this claim very efficiently. Not a problem at all. I would recommend CarShield to anyone looking to be covered if anyone has any questions of me on my personal experience if my email shows up just ask. From start to finish it definitely was a five star experience

The 2 agents were very helpful and understanding about my request. I gave the wrong mileage when I applied for coverage with CarShield and felt I should try to correct it. The two agents that I spoke to were very understanding and helpful. Valeria explained very clearly what I needed to do to get this corrected.

I had decided my budget was not able to handle this service. After speaking with a representative of CarShield, I realized it would be best to keep the service. Her knowledge and expertise about Car Shield were excellent. Her patience with me in reviewing the contract was greatly appreciated.

I called to better understand my current month-to-month contract. I was called by someone who represented themselves as Car Shield to advise me that my current contract had expired and that I had to purchase a new one for $177 a month. I declined so I thought my automatic monthly payment would stop. The agent said it would not and would continue as long as I made monthly payments which are set up as auto payments. I am currently paying $129.99 monthly. Thank you for explaining.

Excellent rep, very understanding. Unable to drive now, I'm retired military and due to a military air crash while on active duty my right leg is no longer supporting my ability to use gas/brake pedals. I'm now wearing braces. Use a walker/canes. The VA says no more driving, I have a driver (wife of 62 years). I'm also 83 years old.

Brought my car into the Hyundai dealership for repair. The car was leaking oil from the engine. My Hyundai Advisor called Carshield and it was covered. In these trying times it is so very hard on people that have to pay for car repairs and I was so happy that I had Carshield. I would recommend Carshield to anyone.

Called for questions regarding what was included in my protection plan. Wanted to make sure that services provided on car for next appointment would be covered under CarShield plan and the process of submitting the claim. At a previous appointment there was some confusion on what services was included in my plan with carshield, how long the submitting claim process would take and did a recommended "air compressor" fit under the umbrella of air conditioning which is covered under my plan and Christian expressed that it did and emailed me a detailed copy of the services that were covered and what the deductible would be for those services. I was grateful to have this information to communicate with the dealership before my next appointment.

I was pleased that CarShield paid my claim in a timely manner. The customer service was great! My car was fixed in one of your recommended shops. I was pleased with the quality of mechanic work. The staff was very professional. I will use both again. You made me a new customer because of the customer satisfaction.

My vehicle has had no issues so far but when I do have issues I hope that my car can be repaired as quick as possible and back on the road. Sorry I don't have any more information to tell you about my car except that I love it dearly and I will not give you any more info and it that does not satisfy you then that's too bad.

I cannot begin to elaborate. Chris was a charm. Give her a raise and do whatever you can to hire more like her. Tell her Mike suggested it. I spent the majority of my career evaluating efficiency, and she would be one of the rare ones to get an A++.

I call in and later on I find mechanic to come check my car out and he fix it Monday and mechanic charge me 150 and I go to parts place to pay for parts. Cost me 289.00 and now my car running good and I haven't finished reading my paperwork yet about repairs.

Phone# they are very good and very responsible. She handled my claim very well, told me exactly what to do and how to do it and she also found a place for me to take my car. Love you guys and I would recommend CarShield to everyone that I know and always will keep them in mind. You guys are very good people. I appreciate it and keep up all the good work. When you treat people nice nice thing happen. Thank you guys again. Have a blessed day.

This was for repair on my Ford Escape with Family Ford Dealership. Everything you did was very quick. The Tow Company and the Payment to Family Ford Dealership. Also, I like the way you sent to me what is covered. That was very helpful information. Thank you for all you did.

Called to cancel contract. Lovely employee talked me into new monthly payment which was more affordable. Just what an elderly customer wanted to hear. Much appreciated!! It's hard, these days to feel well served by courteous, helpful and pleasant employees during our total conversation. Look forward to our future, continued service provided by your very efficient and profession employees.

Christine Processed our auto payments quickly and easily on 4 policies for us. Very thorough for security purposes, we appreciate that. We’ve been with Car Shield for at least 6 years and they have paid for most of our repairs. They come out with a car Shield agent to inspect damages or necessary repairs.

I own a vehicle and I have to leave my Mazda with Firestone in Lake Charles off Ryan St like 2 to 3 days at a time..Me as a customer and other customers that use Car Shield can use other automechanics that will take car shield other than 5 on 6 places to bring to a repair shop for service

Each and every time I've enter Tractor Supply I have had an excellent experience. My latest is visit was the store in Porter, Texas. The associate was great and I wish I could remember her name. This lady was very helpful and polite. The next time I'm in the store I will make a point to seek her out because she is very deserving of bonus or recognition for her service.

Air conditioner had stopped working. Could not get radiator hose for about a week. Had to get a rental car to keep going to work. They said they will pay for part rental if I send in bill to them. I am a caregiver. It was very hard being without a car for work. I'm very grateful CarShield was and is there for me when I need them. I am a mom grandmother and great grandmother. My family depend on me as daughter is disabled cannot drive. My spouse passed away so I also lost my mechanic. To have extra help is wonderful and a relief to us and especially me.

I thought I had to get my account number to get service, it turns out I did not need it. Which was great, superfast service and the CSR was very receptive to my needs and got it done quickly. I had a tow truck within a half hour. I would recommend CarShield to anyone.

I see the engine light in my car but I'm call the insurance they tell me to go to the shop to do a diagnostic, I go them. See the problem. The problem is my car have a cylinder don't go the compression. I need to buy another one but I call the insurance for that. They tell me to go to the shop to makea diagnostic.

My experience was thorough and professional experience. The representative was very polite and understood my concerns. Also found that changing my due date is very flexible which helps. I would tell any family and friends that this is the best if they do not have a warranty on their car.

Yes I tried to get my vehicle fixed. File a claim and you guys wanted $1,200 upfront so they can take my engine apart and pinpoint the problem which they did with the Diagnostics on the computer but I have to pay $1,200 upfront for them to tear my engine apart now. If I have CarShield that's what I have CarShield for so I wouldn't have to pay an arm and a leg or reimbursement. Waiting for reimbursement. Very unhappy with your service. Been spending $130 a month on the powertrain gold plan and wasted my money for nothing. Thank you for your help. You guys didn't do nothing but I'm very dissatisfied and I'll let people I know to not use you guys and I'll write a review so thanks for taking care of me carshield. You guys really suck. I will not put in a good word for you.

When signing up for coverage the agent said I would pay my deductible of $100.00 and CarShield would pay the rest. That was false information, the bill was $2100.00 and I paid $914.00. Also it was very hard to find a repair shop that would accept carshield. I was told take it to a shop of my choice, again that was false information.

I am livid with this company. I pay a monthly fee every month for you guys to cover the cost of ALL repairs and guarantee rental. FALSE! My car has been in the repair shop since Monday and I still have no rental because I don’t qualify because of the labor but yet my vehicle is still in the shop. That is not my fault the repair shop had to wait on the parts for my vehicle. The concern that you guys should have is satisfaction to your customers. This customer was not satisfied and will not recommend anyone.

My car broke down and I was beside myself as I had my dog with me. I was stressing having to call and deal with it....called my son to come pick us up and proceeded to call. Well it was so easy, everyone so pleasant down to the tow truck driver that got to us in 15 minutes! He also called to let us know when he would be arriving. The whole process took less than an hour (the firestone garage was just a few miles away). I could not have been more pleased with the whole experience! So worth the money! Professional, quick and easy!

CarShield strives to get as much help to fix your car as possible so it will be back on the highway. As for myself I never had to get a car fixed before, but it is nice to get someone like CarShield to do the hard work finding repair people in my own location because I knew no one to do the work.

Experience was overall satisfactory. What’s bad is that CarShield won’t pay the going price for parts. They wanted to provide cheaper parts. No reputable service center will accept outside parts. They can’t certify the warranty and labor in case that part fails. This repair is costing me $600 instead of $100.

My experience dealing with Car Shield was a very good one. The hardest thing I had to do was find the VIN number. Once I had it, the rest was easy. SONYA (SP) was very helpful and informative. She had a lot of patience and never made me feel inadequate. On the whole, a nice experience.

My car broke down on Rte. 1 in Saugus, MA on Sunday 8/20. I call the number on my CarShield card and asked for a tow truck to get my car to my mechanic but when I got the text to call the tow company they said they couldn't get to me for 2 to 3 hours. Luckily a cop showed up and gave me the number of the tow company at the car dealership I was at and they towed me right away but wanted $150.00 cash to tow me. I driver stop at a teller machine on the way so I could get the money and emailed me the receipt. I called CarShield to cancel the tow they set up and she gave me the address to mail the receipt to to get reimbursed.

First time using the warranty service since signing up 18 months ago. Took vehicle in for repairs to front drive shaft and cruise control. Approval for repairs went smoothly and overall was a hassle free experience and repairs were made the day after taking in for repairs. Only a slight delay waiting on Car Shield provided parts.

I bought a three year old car in January. It’s in great shape but I decided to get insurance to cover any repairs in the coming years. The CarShield agent that handled my enrollment was very nice and gave me a good deal. Now I have nothing to worry about.

I called to cancel my plan because I couldn’t afford it and she was able to work with to find a plan more affordable for so I didn’t have to cancel my service. I was very appreciative and happy about it and they also changed my payment date for me due to my financial situation.

I wanted information on where to take my car. Little worried that that way she sounded was that if I take too long to put the car in for a diagnostic, it may not be covered. I need to apply for some time off work since I do not know if you are going to give me a rental car.

The dealership that is listed on your website, does not work with CarShield. Even though it was on Car Shield's website, Lafontaine Chrysler will refuse to work this company. I only go to this dealership because my car is a Chrysler 300 and I prefer the machinic to be Chrysler certified.

Auto Repair, and how to get process started making a claim. Had some complications when trying to reach some assistances from one of your representative, who assisted me in connecting me with the towing company, who are under contracted with your Company. So I could have my automobile towed to the shop in that was in the network who accepts the card. I certainly like to Thank the Rep. who had Steered me in the right directions.

Customer service rep was very courteous and provided very good customer service. Service rep explained options and coverage for new vehicle just purchased for future reference for possible coverage. I have had coverage thru Carshield for last 5 years and will certainly look to carshield for possible coverage in future and recommend to friends who may need.

We had a no start situation, we called for road service and Towing was promptly provided....the Diagnosis was completed and a module part will be provided...then there will be further evaluation to assure everything is corrected ...so far this has been excellent..I will post more when repairs are complete

Screw what the BBB says about CS, they are real and will do what it takes to keep your vehicle up to date and on the road. Just pay your monthly payments and you will be take care of. I've been doing it and had to use during these hot day, they took care of me.. Thank you, DW.

I spoke to 3 different persons and ALL of them were helpful in giving me the right information and steering me to the right person to get my car towed to be worked on; giving me the information for Master King and calling them for me to verify that I could have my car towed there and someone even followed up to make sure they received my car. Yes I was very happy with everyone's assistance!

Filled my car gas tank on full. Then my car would not start. Called my mechanic. Told me to get a Tow Truck they came 15 minutes earlier than I expected, due to me telling Carshield I have a "special needs son with epilepsy" who can't tolerate the excess heat upon waiting for the tow truck.

My battery light came on while driving the car so I called CarShield to see what I would need to do. Well, I did nothing more than make that phone call and give them my information and problem. They contacted a service provider and arranged for the car to be towed there for diagnostics. Everyone was very helpful, informative and friendly.

My experience has been great and customer service is wonderful they talk to me, about issue. I had a really very pleasant experience. Thank you Carshield. Customer service is really wonderful. The young man I spoke with was really nice and pleasant and took care of me. Thank you...

I called CarShield don't remember exact day but the following day they found someone to fix the engine. They told me not to worry. They would notify me when all was said and done and car shield called me. The engine was fix, ask me how was everything, I told them just great.

I called to ask a question about a rental car reimbursement and that I had to have my car towed to the service department and needed a grown-up car and wanted to know if I can get a rental car and ride, be reimbursed for it and he went round and round and round about. Give me an answer. He kept saying, "Well. You can go get a car, but I wouldn’t advise it because if you don’t your claims that proves that I can pay you" and if this was condescending, he would talk over me when I was trying to explain I need to know is is it possible that I can get a rental car and will I be reimbursed. That’s all. But he made it so difficult.

Contacted customer service explained I was having issues with my TPMS. The service rep was extremely helpful and very pleasant. She informed me the sensors were covered, explained the claim opening process. They confirmed and authorized the repair with my repair shop then called me back to inform me the repair was authorized. It was truly hassle free. Thank you so very much. Extremely happy customer.

It was easy. I am happy with the service and have peace of mind. My car is being taken care of by a reputable company - the service mechanics of the vehicle. And while my car is being service, I was contracted to use a loaner car via car service. I am happy.

Filing a claim for a vehicle that had broken down on me and so far everything has gone nice and smooth and has been hassle free and no aggravation or headaches from CarShield at all. Thank you!! Used the roadside assistance and had car towed to a repair shop of my choice.

The customer service was very helpful with my question. Thank you. I had no other questions. We ended our call. She was very clear. I would recommend the people to take advantage of the protection plan. If I have any other issue it is easy to call with quick response.

When my engine light came and my car was riding rough, I had difficulty finding a shop that would work with Carshield. But a Carshield agent helped me find a dealer that would accept the insurance. Very helpful. Carshield, then, approved the work, plus an additional issue the technician discovered, and paid the claim as soon as the work was complete. I was back on the road 24 hours after the shop diagnosed the issue. That’s immediately in my mind. Excellent value.

My car broke down. Was not drivable. I put it in my local shop and CarShield was on it. The next morning take care of business and that's awesome, very professional and fast and paid a lot more than I had expected. Thank you so much for all your help.

The representative was very friendly and knowledgeable. She gave me all the information I needed to know about the terms and what was covered and what wasn't. She was very nice in explaining the contract to me and what the cost was. I wasn't on the phone that long with her because she explained it so well.

CALLED FOR NEW SERVICE AND VERY HELPFUL AND FRIENDLY. The rep was very knowledgeable and understood what I was looking for and found what I needed and wanted. Hopefully I don't have to use but gives me a peace of mind to know that I am covered in case of any sudden repairs or damages.

We had an issue with our engine light being on so we called Car Shield to find out the nearest place, We could take it to get fixed. After driving out to the repair shop, they did not have room for us that day so we were to go back the next day on the way home Tom Stopped at an auto parts to see about maybe getting a diagnosis and the lady told my husband Tom that in order to diagnose the light had to still be on it at that time. The light had gone off and she said sometimes what happens is that if you don’t put the gas cap on right, that light will come On and we think that is what happened it’s not on it hasn’t been on since that time so we are very happy with Car Shield and the way they handled the whole situation. We thank you very much.

All of the people I have talked to, were very nice and eager to help. What I have problems with is the coverage. Why would someone cover all the timing components, and not cover the most essential parts. THE camshaft actuators. Which keeps the car running correctly. It makes no sense to me a former mechanic or to my mechanic.

When I signed up for the contract I was told two weeks OR 500 miles if anything happens to put a claim. But when I read the contract it was a month AND 500 miles. That's a huge difference! I want the call to be pulled for verification and training!!!

My experience with the towing of my vehicle was great. The entire process was handled in a timely and professional manner. The customer service clerk and the tow truck driver were both very polite. What I like most was they both seemed sincere with all they said and did. I will recommend CarShield to friends and family.

I really enjoyed speaking with the Lady that helped me with my claim. She was very easy to talk to helping with the information that I need and very patient with answering the questions about my Autos and what was covered. She call the Dealer and made the appointment for me. A very nice Lady to speak with. Thank You. Elihue ** Jr.

I called because an auto dealer in Conroe, TX said they do not take CarShield to cover any repair I might need on my car. The young lady I spoke to was supposed to call me back with the name of a dealer who would work with CarShield, but no word yet.

I received exceptional service from Ms **! She is the reason why I will continue to do business with Carshield. I had to remove a vehicle that was totaled, and she took great care in detailing and explaining the options and coverage levels that were available to me. Give her a raise!! She is highly valuable to your organization. Thank you for your support. Tyese **

Without this policy I would have had to pay $500. With this policy I was only responsible for a $100 deductible. Also on a claim two years ago. The total cost was going to be $1300 before the repair shop found out I had CarShield. Then the total cost dropped to $840, of which I only had to pay about $300.

My CC info changed, so I went online to change it; but I was told I can't do that online. I have difficulty talking; but she understood me (lost half my tongue to cancer and I don't smoke). Hope I still have automatic payments.

Thanks to a good staff they directed me to someone who had the experience to help me further with my questions and it didn't take long. Overall a good company to get help from. Ii look forward to rely on them if I need any help further down the road.

Denied my claim, what’s the point of paying for a service that picks and chooses what they want to fix. A bolt that’s connected to the turbo, but not internally connected is why my claim was denied. It’s not the actual turbo that’s causing the issue, but the bolt that connects it to the waste gate is causing the turbo to malfunction. I had to pay $700 to get it fixed myself and money well spent to realize I was getting ripped off for months!!!

My experience with Carshield was great. Carshield is a great company to work with. They know how to get a car fixed. Great people to talk with and they understand what needs to be done. Thanks for them. No complants. I hope that they stay like this all of the time. Will tell several people to come over carshield. Clyde

Thank you for making my experience with needing to make a claim easy. I would totally recommend Car Shield to anyone with a used car that didn't get a warranty from where they purchased the car. Friendly staff every time I called. No hassles when I cancelled the policy due to selling the car. I will be purchasing another warranty in the future if I am not offered one at the dealership on future used cars that I purchase!

Kristin was very well spoken, polite and efficient. She was very knowledgeable of the process and she took care of my problem and saved me an extra $66. Kristin represented your company in a professional, courteous and respectful manner. Kristin performance was "Outstanding" today and I will use CarShield for my future vehicle warranty needs.

Brought a new truck and traded my covered truck in...so I had to cancelled my policy. Was happy with my policy. Did not have any problems with my policy to the support team. They were very easy to contact and was very professional. Thanks for your time. Mitchell **

I Called to inquire about paying off the balance due on my account. The Representative shared with me that I could receive a discount and/or extra savings and incentive for paying off balance early. I accepted the offer and was pleased to save the extra money. I was pleased that the installment payments did not have interest on them.

Good so far. Easy going. Easy to deal with. Just waiting on the claim. Good so far. Just gotta see how the claim goes. Had an issue, called roadside, the rep got me a tow truck and got my vehicle to a repair shop. Just waiting to see how the claim goes!

I had a driver side seat belts that that would not latch. I was told that this not a covered repair. I think this **. I have two contracts with Car Shield I pay on my accounts every month and I can't get something that is a major part of the my truck fixed. Maybe I should just cancel my coverage with you and start looking for another company.

Took my car to the dealer, he contacted Car Shield, who then notified me they would approve the repair. Saved me $1,500. Very happy with company and warranty. Car was fixed the same day and I was back on the road. Would highly recommend the warranty to avoid unforeseen repairs.