CARCHEX Reviews

The guy explained what Carchex could do for me, and the pros and cons with my previous warranty. He had the right answers for everything. He was very honest, convincing, knowledgeable, and well-researched on both companies. Being said, they would cover the car for a whole lot farther and not penalize me for the age. That made the difference for me. The savings was great as well. I'm still waiting on my hard copy of the policy in black and white so I haven't had a chance to review what I bought.

My experience with Carchex has been very good. It's affordable & the customer service is great. They have good customer service. I definitely recommend carchex to anyone looking for affordable car warranty. There's always someone to assist you with any questions or concerns you may have. I enjoy having my first car warranty experience with carchex.

The rep that I talked to over the phone was very informative. She was okay.

I had CarShield and CarShield was terrible. I spoke to a guy from Carchex and he seemed reasonable. He did a good job. I wanted something, but I wasn't prepared to get it that day. But after talking to him, it seemed to make sense. The pricing was a little more than what I was paying with CarShield. But as long as they hold up their end of the bargain, I was comfortable.

I feel really good about the service I received from Carchex. They explained everything to me. I didn't have any questions after.

All has been well with my experience with Carchex. The rep was very professional and very straightforward. They have a very streamlined process.

The rep we worked with, Jason, was very professional and very informative. I appreciated his input and his courteousness. Also, I'm a 100% disabled veteran so they made arrangements and discounts for me on that.

I never received a contract and the sample PDF file on the website will not open. I asked, but never received one? Paul was knowledgeable and very helpful and the terms of coverage were acceptable. Good experience with all staff. They returned my call as agreed and the payment process was as stated. I will certainly recommend the company to others as the need appears.

I had a warranty with CARCHEX and I sold the vehicle earlier this year. I called and told them I sold the vehicle and that if there was any reimbursement on the warranty, I wanted it. It turned out there was and things went pretty well. I had multiple people contact me with regards to purchasing a new warranty after that and as soon as I got my new vehicle and got my new VIN number, I went ahead and called CARCHEX. I told them to apply the residual from my previous warranty to a new policy. I'm satisfied with the transactions.

The sign up process was really simple and easy. The associate gave me a lot of information and answered all of our questions regarding all of the different things that the warranty will entail. I had hard questions and if he didn't know the answer, he went and figured it out to make sure to give me the right answer Also, getting ahold of him was really easy. It was very good communication and I felt like the associate was very transparent.

I recently purchased a car and I was trying to get different quotes from different extended warranty companies. CARCHEX was one of them. I asked their guy to send me the contract so I can review it and he sent me a sample contract, not an original contract. I reviewed the contract in two days. I found that CarShield had offered the same warranty, with even more features and more add-ons for 1,000 and some dollars cheaper. I decided to cancel Carchex and then I decided that I don't need a car warranty right now because I still have my manufacturer's warranty going on.

I used to frequent a business that was right next to Carchex. I knew the name because I've always shopped around for extended warranty companies. I went in and visited them. I read the contract in detail. They’re like higher end and more expensive for a new car bumper-to-bumper warranty. I chose them because I done some business with them and I know they're real. They seemed more believable to me. The guy that I was dealing with was very thorough. He took the time. I asked him questions into depth on several different things and he was very nice to deal with. I would recommend people calling him as far as the process goes.

I asked for an estimate through ConsumerAffairs then I was getting email after email plugging buying a policy from Carchex and following up about it. It seemed odd to me. I kind of felt like I was being scammed. I ended up buying a policy from them and my fingers are crossed that they're legit. I haven't received anything specific to my policy and it seems like I'm having a lot of trouble getting documents from them. Even with the estimate, it tells you to click on the link when they send you an email and to put in your last name but it won't generate anything. The agent said I was the only one with that problem and I've tried it multiple different ways. I hope that everything comes through.

My experience for this purchase was very positive! Mr. Jeremy ** did an outstanding job explaining the product. The price seems reasonable when compared to other vendors and coverage seems to be what I am looking for. My only hope is that the same will be true if I have a claim. Thank you.

I'm an existing Carchex customer and I also got a Carchex extended warranty for my ex-girlfriend. Everything went fantastic.

I was very pleased with the customer service of Nick G. He made me feel comfortable about signing up with your company Carchex. I would recommend this company to all my family and friends and ask for Nick G... YOU Rock!!!

I had a great experience with CarChex! I would recommend to anyone who is looking for an extended warranty. The rates are affordable and the customer services were great! It didn’t take long to complete my requests. Thank you CarChex.

Tried 4 days running to contact your customer service after I received the packet...was put on hold...then disconnected. Tried website... Finally emailed Customer Service directly...still no response... Pathetic customer service...have still not heard from them...have not received any documentation that they have received my directive to cancel my coverage. This is totally unacceptable.

I am an older widowed woman and I purchased this warranty from Carchex from Larry. He assured me they would be there for me and take care of me and boy did they. I have a 2009 Volkswagen EOS. I purchased this policy 9/21/2020. There was a 30 days and 1000 miles waiting period. I drove the car 39 Days and 1135 miles when the dual clutch assembly went out on the car. I immediately took the car to my mechanic and Carchex came out and had me tear the transmission down, no broken parts, no slug, no abuse, simply a mechanic break, the adjuster looked and told my mechanic he agreed no abuse nothing showing other than sudden break of transmission since you cannot drive it with this issue.

Treated me like family. Was very pleasant at helping me find the right coverage for the right price. I was very pleased after my phone call and felt confident that I had chose the right warranty company! Thank you CarChex!!!

The representative was very accommodating and patient. He explained what options and prices I could choose. He told that he would send me an email with his info if I had any questions going forward. I'm not extremely happy because the rep didn't tell me about my effective date, I brought the subject up.

Hands down, the best customer service I’ve had in quite some time. The representatives catered specially to our needs and were understanding of my learning difficulties. I wanted to stay on the phone with them because of their willingness to be patient. Thank you.

The warranty I had with the dealership ran out. I looked up ConsumerAffairs and they listed the top, and CARCHEX was listed second. I went with the first one. They said I had 20-inch wheels instead of 18, that they couldn't insure me. Then I went to the second one which was CARCHEX. They're all very nice. I paid it in full, and I know they have payment plans that are very reasonable. There's no reason for anybody to be stuck with a broken down car when it's so affordable to get an extended warranty.

My vehicle has been very good to me. But at some point, my luck is gonna run out. I had been considering to get warranty coverage for a while and depending on what the cost and the coverage would be, it might be a reasonable investment. Purchasing a warranty was a little more complex than I would have hoped for. It was like buying a car. There were several rounds of negotiations and several alternatives. They weren't offered until I said no and then they had this proposal. Eventually, I was turned over to the boss and eventually, I got a deal that I was comfortable with. Sometimes, the lowest price is the best value but not necessarily. But even if the original plan was acceptable to me, I would have asked for other plans that they had because 9 times out of 10, there would be another plan.

I have an older vehicle that is still in good shape. Other people drive it besides me and I just wanna make sure it's taken care of. I liked the price and knowledge of the agent that I spoke to. He was very nice and thorough. I canceled another policy and went with Carchex. I would recommend them to others.

Excellent customer service! The best price for the best coverage! I was happy to be able to buy the extended warranty from one of the top 10 companies out there! They’re actually rated the 2nd best company in the nation!

I just purchased a car and it had above 150,000 miles on it. It's a good car and was in good condition but it's a machine and typically, machines break down. I figured I'd rather build my roof when it's sunny out than when it's raining. I don't wanna be paying for something then apply coverage to the vehicle. I want it to be covered before something inevitable happens. I wanna be covered when it does.

My vehicle had been stolen before so I wanted to make sure that I had an extended warranty on it in case something arose that I did not know about. My car had one previous owner and with 100 plus miles on it, I wanted to make sure that if anything was to come up, I was protected. I heard really good things about Carchex from several car companies. They were the best when it came to making sure they stood by whatever warranty they had.

I was going through some article for the extended care and it was mentioned that CARCHEX is one of the best. So for my peace of mind and safety, I bought the CARCHEX. They gave me a lot of options. They also gave me discounts and then they said they extended the monthly payment to 24 months.

When I pulled up my CARFAX, CARCHEX was kinda linked to them, saying that they offered the limited warranty. The rep walked me through everything. He told me what I was getting into. He broke down my actual limited warranty, so I know what is covered and what is not covered. So he was pretty helpful. It's a peace of mind, knowing that I have extra coverage on my costs or if something was to happen, I'll be covered.

The agents went above and beyond to meet my needs and make me happy. For getting the policy issued, they were great.

I checked out a bunch of companies. I talked with a gentleman at CARCHEX and I kind of accepted what he was saying. It was great. I also talked to whoever handles the payments and everything is set up where it comes out directly from my account every month. I have nothing to worry about.

My car is almost four years old or a little bit past and I wanted to insure it in case anything happens. I spoke to different extended warranty companies. I wanted a better deal and not so many hidden clauses. I ended up with Carchex and it was great. Ken explained everything and answered my question. It was so easy. I even repeated some of the questions over and over again. Ken took his time and he reminded me or explained to me over again how things worked.

An extended coverage gives some reassurance if my car ever goes down. I have a Porsche so I don't wanna pay for any or pay X for that at full price. It was great dealing with Carchex. It seemed sketchy at first because as soon as I put my information in, somebody called and started asking me for my information. But once I got the proof of purchase, I was fine with it. I was fine with their price even though one other place did have it $30 cheaper.

I have a super expensive vehicle and if it breaks, that would be very expensive. I got an extended warranty with Carchex and it was super easy. I called the number on the phone and on the website. The guy that answered was really nice, super awesome, and very helpful. And the rep was knowledgeable and kind. He answered questions and didn't talk over me so he was all right.

Carchex seemed to have better service and experience when I looked them up. My experience signing up was phenomenal. Everything was quick and very easy to understand. It was very easy and it wasn't a long-drawn-out process. Everyone should look at getting a protection plan on their vehicle. If they don't have a warranty through their dealership, Carchex is the second best thing right here.

Carchex had the best overall coverage for the most affordable price. It was very easy to purchase from them. They helped me out as far as with explaining the coverage. They also didn't try to force the sale, so it was a seamless process. They're very professional and knowledgeable. They explained it to the teeth and I was satisfied with it. When you have a used vehicle, and extended coverage is definitely a valuable thing to have and I definitely recommend Carchex.

I was told by my father-in-law that it would be a good idea to purchase an extended warranty. I got to look and CARCHEX popped up. The rep I spoke with was really good. I feel really good about what I'm paying as well. Having an extended warranty on my 2011 Chevy Malibu is very valuable to me.

I usually buy new vehicles because I like to have a warranty on the vehicle. We're now trying to do a Dave Ramsey program and we are trying to pay for things without financing so I was looking into getting a used car. I had seen CARCHEX on the Carfax website so I called and I talked to a gentleman. He was so helpful and explained to me the ins and outs. He was honest about the pros and the cons.

It was great with the rep. He walked me through different situations then helped me understand about other companies. Their price is better but their rates weren’t so good.

I was looking for a car warranty for the protection of my vehicle. The warranty I had was getting ready to expire on my vehicle so I needed a warranty to cover the basics. I looking at some of the protection plans and I chose Carchex. I read their ratings and all of their reviews. They had better reviews than some of the other ones had. And when I called, I liked the offer they made me. Everybody went above and beyond trying to get me the best rate that I could have with my warranty protection coverage. They really thoroughly went through everything. I thank them for that. Carchex is a great company. You need a vehicle protection plan because you never know what can happen. If your transmission was to break down and you don't have the money, you have the warranty. You just pay that $100 deductible. That's wonderful.

I have a Mercedes Benz and it's very costly to keep up if it needs repairs, so I was looking for some help. I had a standard warranty with another company but it was a little too high for me. I spoke to a young lady at CARCHEX and she was beautiful. She was there to help me and she didn't let anything stop her. She was able to lower the price. The plan sounded like a pretty good deal. It covers almost everything.

I have just recently purchased this extended warranty, time will tell if I need it and what happens if I do. Then I will post another review. Quite pleased with the price and what they say they will cover.

I had an issue with my car, so I had to get it repaired. After the cars that I put there for one of the fixes that I did, I would consider having an extended coverage was very important. I was happy with how the Carchex rep explained all aspects of their coverage. I got all my answers and I was dealt with very nicely. My experience was very good. I had no issues either in terms of getting information or details or why I should go with Carchex. I keep on telling everyone about getting a warranty.

Carchex helped out a friend of mine. Signing up with them was good and smooth. Everything was explained to me in regards to what would be covered, the major parts of the car like engine or transmission based on the plan that I got and some of the smaller details as well. I was able to get the coverage I needed at an affordable price per month that was ideal for me. It's a gold plan. It covers cars that have high mileage.

I was doing some research online and the website I was on was doing a comparison of some different choices, and I liked the way the comparison was presented. CARCHEX was kind of what I was looking for. It’s a bumper-to-bumper warranty and they kinda stuck out amongst the other ones. I liked the fact that they have been around a while and their reviews were very good. I was really going out on a limb because I have never done anything like this before. So I'm hopeful everything's gonna be okay. The enrollment process went well. They were very helpful to me. They were able to help get it down to a price I could manage. The rep answered a lot of questions. I've gotten my welcome packet and I've been happy with the way things have turned out so far.

The young man from CARCHEX called on a Saturday and we had a nice conversation. He was very nice. The reps were all very professional and they knew what they were doing. I was very happy with them.

The guys I worked with helped me get deals. They were able to cut the price in half for me. They weren't pushy at all. They were very friendly. So I had a great experience working with the two guys that helped me. They explained the plan to me, how it works and when can I use it. Everything worked out really well for me.

I just bought an older vehicle and I wanna make sure that all my bases are covered. I was supposed to get Endurance but I spoke with a guy who told me what I would be able to get with Carchex and that I wouldn't be able to get that with anybody else. The guy that I spoke to was super helpful and he answered all my questions. I didn't really know too much about extended warranties and the guy was super educational. He was awesome. This is the first month I've been dealing with Carchex and so far, so good.

I just bought a used car. I invested too much money in it to not have an extended warranty on it. I had to get the full coverage on the car. That's what made me get one. They gave me the top 10 warranty cars people and Carchex was number two. I signed up and everything was great. They were very professional. They got down with me and explained a lot of things to me. It was very reassuring. I like that because a lot of other companies don't do that. I'm gonna continue to keep this policy because things happen. My monthly fee is pretty good and my deductible is 200. That's a good price. I just need to get back and talk to the guy if I have to pay any out of pocket expenses.

I got an extended warranty because somebody I know had to take a car to the shop and had to fix some stuff, and it cost him a lot of money. I signed up with Carchex and it was fairly easy. Everything went well. I’m just waiting on my stuff to come in the mail.

Ken did a really good job and signing up with Carchex was quick and easy. I like their coverage. The pricing was right and you can cancel at any time. You're on a month to month basis. If you make a claim and it wasn't what you thought, then you can cancel. You're not out that entire two years $2,000. I kinda like that part of it. The other thing was that you don't have to come out-of-pocket. If something happens to your car and you go to the dealership or a certified mechanic, you're not coming out-of-pocket then getting reimbursed. That feels kinda like a safety to me. There's not a possibility where you paid for the service then the company decides they're not gonna reimburse you ‘cause it's not covered for whatever reason. I really hope I don't have to use it but it sounded like if I am gonna need it, it's gonna be worthwhile.

Carchex had a good price and the Toyota dealer is usually pretty good with Carchex. They also offered a little bit more of time on it for service. The gentleman I was talking to was pretty curious and gave me all the information I needed. I'm still waiting for my paperwork to come in and I hope the services is as good as the rep.

The rep was pretty straightforward. However, I had decided it’s not very valuable at all so I cancelled it. They can be a little hard to reach sometimes and it was kinda hard to cancel. I need to call them again to make sure it's canceled. We got disconnected and nobody called me back.

I wasn't too happy with with auto warranty that I had. I did a little research and Carchex was one of the top three warranties so I picked them. They were real knowledgeable and helped me with a monthly payment. The lady gave me 30 bucks monthly so it was real good.

The customer service and the experience with Carchex have been great thus far. I bought a plan over the phone with them when they called back. Everything was self-explanatory but they gave me a rundown. I just bought a BMW and I wanted to be covered as much as possible with it. It's a ‘14 640i which is a really nice car. It doesn’t have any issues but I wanted a peace of mind. That's why I looked up the top 2 and the top 2 were Carchex and Endurance. Endurance called me back yesterday and was possibly gonna offer me a better plan which is equivalent to the platinum plan with Carchex. I have the silver plan with Carchex. Endurance is covering a little more components and parts for just a little bit more. I was going to see if Carchex could match that. But as far Carchex, so far, the service and the transaction were great. The price is really good too.

The person I talked to was pretty professional and kinda helped me get the information I needed. He was pretty knowledgeable not just in their program but also in other programs in the market. He helped me to understand the differences and the advantage and disadvantage of their program. I like that salesperson and their coverage. Their pricing is also not bad. The experience with Carchex has been good so far.

DO NOT BUY, THEY SAY IT COVERS COVERS EVERYTING UNTIL THEY GET THEIR MONEY, THEN IT COVERS NOTHING ALL OF A SUDDEN!!! I can go on and on all day about how preposterous this company and their product is, and even worse their customer service, but I'm tired from making BBB complaints (they have 60 saying the same thing in the last 10 months, FYI) and filing complaints with the attorneys general. Save yourself the aggravation and monetary losses, they will rip you off, their product is TERRIBLE! You're better off just paying for repairs. I've paid them $4,333 in payments and they won't cover an $800 electrical repair. Go look on their website how often electrical coverage is mentioned.... Unreal.

I just purchased a new vehicle and I was searching online for some type of warranty. I looked into three other companies and the things that were covered were about the same and it just totaled down to the price so I ran with CARCHEX. It was straightforward and the representative was great.

Every time I purchase a vehicle, I've always purchased an extended warranty. It's very valuable, especially if you're not a certified mechanic. I went with Carchex previously and I had a good experience, so I wanted to go back with them. Bill helped facilitate the process pretty quick. It was painless, and it's a good deal.

Customer service seemed quick and painless. Never made a claim as I was only with them a week but from what others say it's a very well known company and good working with private dealers and mom and pop shops.

My rep Tasha was very informative about what this company offers. She was polite, helpful and made me feel valuable. Her knowledge of not only what her company had to offer in comparison to others plus no pressure tactics helped me make up my mind quickly.

I liked the Carchex ad that I saw on the internet and the people I talked to. The customer service rep was very helpful. He gave me his extension number if I ever have a problem which I haven’t. He went the extra mile. He wanted to make sure I had everything I needed. I told him I wanted to make more payment than 200. He said that was not a problem. When I told him how much, he got a supervisor involved and said that we could go ahead with that and we did. Usually, they want you to make a payment, get it started, then make the additional payment. But he and his supervisor arranged so I could go ahead and do that. I'm very happy with the way they treated me. They were very courteous and very friendly. They answered all my questions and gave me helpful information. It was done in a matter of minutes.

I have an older car and I didn't wanna worry about what happens if it breaks down. I went with Carchex and the experience was fairly easy. I told them to call back and they did. I bought it once they gave me a much better price than their initial offering. Having the coverage, I can send it to any dealership or any shop that I like and I do not have to worry about negotiating better prices with them. The warranty company will usually take care of that.

I was looking for an extended warranty and my wife found Carchex. It was a really good thing. They had better reviews than anybody else and they explained a lot more on what's going on. It wasn't confusing. They're very friendly and very thorough. They're cheaper than their competition too. Having a car protection plan makes everything less stressful.

The rep I spoke to was informative and anything but pushy. He answered my questions quickly and honestly. I would recommend Carchex in a heart-beat. It was refreshing to deal with a company that has the customer #1. The coverage was exactly what I was looking for.

Carchex has a good coverage and their prices weren't too bad. The information I got from them was good. They were informative. However, they told me I would get a paperwork on it within 7 to 10 days and it's been over two weeks but I haven't got anything on it.

I have a Subaru 2016 with a mileage of 70,000. I purchased a warranty from CARCHEX for added protection. I got the bumper-to-bumper coverage and the rep I talked to was fine.

Positive experience. Great detailed communication throughout the process. Timely follow up and answered all my questions about vehicle warranties. I would recommend Carchex to friends and family. Overall easy process that I expected would be drawn out and cumbersome. No pressure sale.

We had a previous warranty with CARCHEX and it worked out very well for us. When we made a claim in the past, the process worked fine. We paid for the deductible and they settled the rest of it with either the automotive place we took the car to or the dealer. Buying another warranty from them was incredibly easy. One of the things I like about them is that they give you a reasonable price. There’s very little unnecessary negotiation going on. CARCHEX is great.

The first person I spoke with at CARCHEX gave me a high price and so, he transferred me to someone else. I was on the phone with that person for a very long time but they got the price down. They sent me all the information right away. My car has over 200,000 miles and because of the mileage on it, they only can protect me with the powertrain. I can only get a limited type of warranty and that was kinda disappointing. But the price was enough that I could pay in advance for the whole year. However, they wouldn't let me as they don't do that. And so, I paid for the first month. I had 30 days to change my mind.

Everybody has good reviews on CARCHEX. I got the full coverage, $100 deductible from them. Everything the rep told me, so far, sounds good to me. However, I'm just waiting for my policy for 14 days now. He said he would send my contract, but I've yet to see them.

I needed a decent company and it said online that CARCHEX was part of the top 10, so I decided to give a call. The down payment that I had to do wasn't too bad compared to some other companies. Their representatives were knowledgeable and they followed up with me. But they said that because we're in Florida, they can't offer any discounts compared to other states. That was kind of a bummer and there's no reason behind it.

They were thoroughly efficient and they gave me all the info I needed. I had no issue with them setting up my account thus far. They were polite and they answered all my questions thoroughly. My agent was extremely helpful. He went above and beyond to help me to make sure I got the best price. Because based upon my knowledge, I had quoted him a higher mileage the first phone call. He gave me a better price. He didn't have to do that. Some companies will sucker you out of money, and he didn't do that. He advised me to make sure I had the correct mileage and he said to give him a call back when I had that, and that was what I did. I went ahead and not only got it for the one vehicle, I ended up getting for both of my vehicles.

I bought a car and it didn't come with a warranty. A guy called me and I told him about my car that it was a rebuilt title. He paired me up with Carchex. The representative I spoke with made it fun and easy. She did a really good job. She got me one, and I got one for my husband. I only got to pay $100 deductible if anything goes wrong compared to thousands of dollars and hundreds and thousands of dollars that I ain't got. I will recommend it to others to get it.

I had a warranty on my Dodge Avenger that paid for itself and I thought that was a good example to get extended coverage. I did some research and I didn't like the attitude of the first-rated provider. I went with the second, which was Carchex. But they denied me because of a modification to the truck. I told them the tire size because of the lift kit and they called me back and said it was a no-go. I feel like having bigger tires should not affect it. But they were great. They called me and they explained why. They were very nice about it.

I liked the deal that CARCHEX gave us. It was a bumper-to-bumper for a really good price. I had a really good experience purchasing it. The reps did a great job. They answered all my questions, and then I got everything that I asked for. They were just easy to talk to.

I needed an auto warranty because of my lease buyout. I found Carchex on the internet and they were very nice. I talked to Ken when I purchased my plan and he was good.

Car repairs are so expensive. It's like having health insurance. You pretty much have to have it. It's too expensive not to because sooner or later, something will happen. The CARCHEX rep was pretty knowledgeable and we worked out what I needed. I was very satisfied with them. And then, they make it easy to take my money. It makes you happy. The problem is, it's a bet. The warranty only goes up to 125,000, where I'm at. And chances are when it's gonna fail, it's gonna fail after 125,000. But if it goes out before that, then it's gonna be a real bugger. That's what insurance is all about. It's shared risk. I've got a bunch of older cars that I would never buy warranties on. But this one's relatively new, and if I lose the engine or the transmission, it would be devastating economically.

I saw a lot of reviews and CARCHEX had good reviews at the Better Business Bureau. They've been in the business for a while already. I barely got the warranty last week. I'm gonna go and make sure that I have warranty at the Mercedes and that if something happens to my car, I know I have warranty. I got my pre-owned vehicle a while ago. I'm young and out of Houston, so I don't really have a lot of family. It came convenient for me to instead of paying the full price for my car when it needs to get fixed, I have a co-pay of $100 and it saves me money more than having to pay the full if something happened. The pricing was very affordable. I'm just waiting now to see if the warranty is useful and CARCHEX runs their company like they say. I had great customer service.

It's my first time buying a Subaru and I'm not so familiar with that car. I don't expect anything crazy to go wrong with it but just in case, I got an extended warranty. The Carchex sales guy on the phone talked me into it. He took me to the BBB, Better Business Bureau, and showed me some of Carchex's competitors and their issues and stuff like that. That's kinda what made me pull the trigger and the purchasing process was pretty straightforward.

I bought a new vehicle and the car dealership was offering their own program. I chose not to follow that as it was too expensive, did not cover some things, they were not clear about it, and I just chose not to give them any more money. The CARCHEX representative explained everything clearly and the discount enticed me to go ahead and purchase their warranty. He was fairly knowledgeable and I got all my questions answered at that time. Hopefully, I won't have to use it. The experience was easy and pleasant, and I would do it again if I were purchasing another vehicle that needed a warranty right now.

I've had this warranty for a few days now, but I used to be a customer with them about six years ago and I loved their service. Their customer service was amazing. Everything that I've ever claimed was handled so efficiently and professionally. That made me come back to them. But my very first phone call with the first rep was so bad. I told him, "You just don't wanna deal with people today and I'm gonna call back." So I called back. I got the other guy and I explained to him that I was gonna have questions and that I was not a difficult customer but I haven't been with them in so long, so I wanna see if anything changed that I like prior. He told me, "No, I'm here for you." He was patient and genuine. He really helped me be able to customize a plan that fit my monthly budget. The last time I dealt with Endurance, they were able to recoup my customer service and it was awesome.

My daughter has CARCHEX and she's very satisfied with them. So I went with them and then my other daughter went with them as well. Their reps are excellent. I would recommend the company to anybody. My daughter has had a claim and she says they are great. I have a bumper-to-bumper coverage. The cost is very reasonable for the protection and peace of mind.

My warranty's about to go out on my truck and we travel in it a lot and I wanted to be covered. I've seen Carchex advertised. Once we got on the phone with them, it seemed to be very reasonable and the fact that it's a money-back guarantee, I can cancel anytime I want to. I'm not in a contract with them. The representative was very knowledgeable, personable, and she enjoyed her job. She joked a little bit and it was relaxing to have the conversation. We were pretty thorough with her and went over everything that we could come up with and it just seemed like the best thing to do at the time. She was very professional and knew about the product and sold it. They did a great job.

We like our vehicle, so we plan on keeping it, and we want a warranty. I googled warranties and CARCHEX was the one who came up first. The protection specialist had a lot of information so I knew he knew what he was talking about.

Having a protection plan is very necessary. CARCHEX offers the best prices. It was very easy to purchase the plan and I had a good interaction with the rep.

Carchex would allow me to receive invoices and pay by check or money order instead of them having the auto-deposit or phone check so I decided to go with them. It was all very nice during the purchase but I haven't gotten the paperwork yet. In any case, everything was satisfactory.

We had had coverage on our vehicle from the time that we purchased it, and the contract was expiring, so we looked at what was available to continue with a contract on it. We looked at what was available for a vehicle that matched the age and mileage of our vehicle. Then, we looked at what the available coverage was. We felt like CARCHEX met our needs. As far as the initial contact and purchasing, everything was very good. The representative was very helpful. He made himself available to me. I was doing some research when I contacted them, and he answered all my questions and didn't pressure me about purchasing the contract, which was good, because I'm not one that responds well to that. He didn't hound me, which went a long way with me.

We just bought a new truck and it's a used vehicle and we needed some extra coverage. CARCHEX was one of our first searches. The woman that helped us was Melinda, and she was very helpful and told us everything that we needed to know. It was a different person who finished up, and he was just as nice as well. Our CARCHEX experience was pretty cut-and-dried.

When we bought our car, it came with an extended warranty from the manufacturer. We like the car so we try to maintain the car and we continue to have coverage until we pay it off. We liked CARCHEX's price, the coverage, and the payment terms. Purchasing the plan from CARCHEX was seamless. It was a good experience.

Carchex seemed more comprehensive than the other providers we had looked at. We purchased a protection plan from them and it was pretty much seamless. Their rep did a really good job and it was a quick and easy personal service.

I bought a BMW with high mileage on it. I was trying to figure out who would be the best to go with for coverage, and CARCHEX was the first that popped up. They had an A-plus with the Better Business Bureau as well. It was a little bit rocky at first. I was trying to see what pricing was and things of that nature. The next in pricing or next to somewhere reputable was CarShield. I went back and forth with them. CarShield was offering me a warranty of 1,000 off cheaper, but I had to look at the reviews, the Better Business Bureau rating. I went back to CARCHEX ‘cause they have a price match guarantee. When I explained to them things from my point of view, they worked with me. They didn't match the price, but they knocked $400 off the price of my warranty. They’re a company and they wanna get as much as they want. If customers wanna negotiate services, they'll negotiate so that's one good thing.

I have talked to the CARCHEX customer service, and things were pretty good. As soon as I get my papers, I’ll be fine. They also didn't tell me what I need to do when my car needs to go in the shop and what is the amount that I have to pay. I talked to the lady from CARCHEX yesterday, and I told her I didn't get any information and she said they would call and send the amount. They did not set it up on what date it's supposed to have been settled, so I got that straight.

My vehicle is a 2001. I figured it's better to be safe than sorry and looked into getting an extended warranty. I went through reviews on Google and the Better Business Bureau website and decided to go with Carchex. I worked with two of their reps over the phone and they answered all my questions. I know they have a lot that they have to say during the phone call and I asked for it to be repeated so I can make sure that I understand the contract and they repeated and I understood. I feel like the coverage is worth the money. Also, I was on my online account and the navigation was really easy. Everything is straightforward and right in front of you.

My car is out of warranty from through the dealer. I just searched around online and saw CARCHEX had a good review. Their reps were courteous.

I wanted coverage for my vehicle during the time that I own it and chose Carchex because of their good reviews online. When I purchased my plan, the rep was very professional, concise, and to the point. It was a great experience and I would recommend them to others.

I was on the fence whether to buy a new car. There's such a low mileage on the car at the time. It is five years old. So I said, “You know what, I spend $15,000 roughly or more to replace the same car, it doesn’t make any sense.” So, I decided to get the policy. CARCHEX's price was very good, and it also seemed to cover more. The only problem I had, and still have, is that they put it in my name because the car is in my name, and they said I could add another person to it. They wound up putting my wife as the owner but I called them up to correct it. They said they corrected it and sent me a copy of corrected information. Supposedly, the rep emailed it but I never got it. I never got a hard copy. I have to call them up again today. Other than that, they were extremely courteous and helpful.

I wanted to get coverage to have something to keep my car protected if anything is supposed to go wrong down the line. Based on the most recent 2020 reviews, CARCHEX is one of the top providers with the better reviews, and it offers better coverage options than the other companies. Their rep was very open and honest about what they had to offer. He wasn’t trying to pressure me into added services they got. He was just telling me about the company and letting me decide. He explained the coverage pretty well. I asked him questions if I did feel he didn’t answer something.

CARCHEX has longer warranty and the price was better than others. Their rep was very good.

My current extended warranty when I bought the vehicle new was expiring. I wasn't ready to get rid of the vehicle yet, so I didn't wanna go without a warranty either. I called the dealer I bought the car from and they gave me a quote and I thought to check around. I did a bunch of internet searches and looking at ratings and reading reviews. Ultimately, I got a quote from Carchex and it was better than the quote I got from the dealer. The sign-up process was easy and simple. The representative called me within five minutes after that and he was friendly. He answered the questions I had and told me a lot about their product and how it works. It was very thorough. I just can't use it ‘til the 30 days is up for the waiting period.

The representative was helpful and friendly. He was the only one that called me back among others. I was supposed to get the car when I bought the warranty, but the car never came. Carvana found that it had some stuff on the carpet they needed to clean up before they could bring it.

I'm buying a used car, and I signed up with CARCHEX. Consumer Reports had them rated as number one. Omar was the guy that started and gave me a quote but he was no longer there when I called back after he gave me a quote. Tyler's the one that came back and quoted me a price, and then he came back and said, "Oh, I can't do that. I gotta go up higher."

I had bought a Mercedes and it had low miles on it, so I wanted to make sure it was covered. I got CARCHEX and so far, it’s pretty good. They haven’t sent anything though. It’s bad because they haven't even sent me the paperwork on what's going on with my car. I need it to show me that I am insured. They need a follow through when they say they’re gonna do something.

Upon signing up last week on Friday my warranty plan, that was suggested for me to pick, I choose upon reading more about my warranty, I choose to upgrade my warranty so I called the person I spoke with and could not get a hold of him so I left a voicemail and called 3 additional times and also emailed the representative but was ignored. This is a bad start to have close to just a week of signing up, I am strongly considering cancelling and going with another company.

I had a great experience with a knowledgeable representative that listened to my needs and he recommended a plan that suited my budget as well. I would highly recommend Carchex to my friends and family. I researched other companies and felt like I was being pressured for coverage I did not need and was not in my budget, thanks again.

I want to be safe and know that if anything goes wrong with my car, I got somebody that can help me out. Advertisements said Kelley Blue Book recommended CARCHEX. As far as purchasing it, everything was pretty easy. The person I worked with seemed like he knew what he was talking about and he was pretty helpful. CARCHEX was pretty much on their game with everything.

I’ve had two warranties that I've bought at the top of this year, and both of them kinda let me down. I compared CARCHEX to the two that I signed up for. CARCHEX was the best one so far by ratings. They have a decent pricing, and purchasing the warranty was great and painless. It’s pretty cut-and-dry. It wasn’t my first purchase, and so I kinda know what to look for and know what I’m buying. The rep described everything thoroughly and told me the expectations like keeping the vehicle up and keeping maintenance schedules. He explained every detail of the warranty to me.

I had an auto warranty before and it was helpful. I wanted to keep something similar moving forward. I talked to a Carchex representative. He gave me all the information and I signed up with them. He was very thorough in his knowledge so it made me feel comfortable with the decision. The website was pretty straightforward. It has a very ease of access and navigation although I haven't done too much with it yet. I just logged in to look at my policy number so that I could have it with me until my card comes in. I could give it to the shop that I take my car to. I’d recommend the representatives to keep doing in being knowledgeable in the products that they're selling. That's what made mine easier.

This is my third contract with CARCHEX, and I haven't had any negative experience. I've never seen their reps, but I feel like they are my friends. When we have conversations, we talk not just about the coverage and about the car, we also talk about what's going on with my life and what's going on with their lives. I haven't use the warranty yet, but it's nice knowing that I have it in case anything comes up. If you're looking for a great coverage with small town home feeling, go with CARCHEX.

CARCHEX was on Better Business Bureau and so I got them. The representative was awesome. It's just that the coverage doesn't start till 1,000 miles, which is ridiculous.

I have a reliable vehicle but being 13 years old, I like to have that kind of coverage and peace of mind. CARCHEX was pretty highly rated, not as high as they rated as Endurance, but they had better customer service reviews. Also, their limit of liability was a lot higher than Endurance. Endurance would only pay as much as the cash value of my car for repairs over the lifetime of the service agreement. The cash value of my car isn't the highest in the world because it's a Crown Victoria. It's 2007. CARCHEX's limit of liability that they'll pay for repairs over the lifetime of my car is either the cash value or $15,000, whichever is higher. So they'll pay 15,000 worth of repairs, whereas Endurance would only pay maybe four max.

I was shopping around a lot for extended coverage. The prices were competitive but at the end of the day, Carchex made me seal the deal because they have been in the market for a long period of time. That kinda made me feel good and knowing that they are nationwide also. The rep was very helpful and he explained everything thoroughly. He was very attentive to try to make the best possible deal for me so I can proceed in buying it. Then, he provided me with his upper management and the upper management took care of the whole deal after that.

We bought our car brand new and decided that we wanna keep it. It's almost at 100,000 miles. The warranty that we bought through Chevy expires this month, so we decided to go ahead and get the additional warranty. Not that we've had any trouble with the vehicle. It's just we've had vehicles that had issues. Like we had a Chevy Express, high top van, that went through three fuel pumps. So, we always buy the warranty, which people say is crazy, but in our instance, we have not found that to be true. We had an Astro van which we bought in 1988 and got the 100,000-mile warranty. At 99,988 miles, the engine blew so they had to put a new engine in it, which we were not happy. We just decided that because we can tow the Equinox behind our RV, that would be the vehicle. We decided we wanted to make sure we have five more years and some other mileage available.

Getting an extended coverage was cheaper than getting it from the dealer, and I get more coverage. I did my research and CARCHEX came to be the best one that fit my needs. The purchase was easy. They displayed everything that I got covered and that was not covered. It was pretty seamless.

Purchasing my CARCHEX plan was pretty easy. Their rep was good.

I shopped a number of Extended Warranty providers and was most happy with the Carchex process. Tashaun, the sales agent, was very knowledgeable about the service offerings, answered all of my questions well and wasn't overly aggressive trying to close me on the contract purchase.

My car's manufacturer warranty was over and it’s still in great shape. We wanted just to make sure that we were gonna be able to maintain it. I researched online, and CARCHEX seemed to get the best reviews. So, I went with them. The purchase was simple and great. It was all over the phone. Their rep was awesome. He explained everything. It didn't take more than a few minutes and we got it all set up. Having a warranty is very valuable. We have another car that we have had an extended warranty, and it ended up being a lifesaver for us. So I plan on doing that with all of our cars once their warranties run out. CARCHEX's price is good, and it seems like the coverage is gonna be good.

My mom told me that there needs to be coverage for my car. I googled and CARCHEX was one of the first ones that came out. I saw a couple of good reviews, so I went with it. My experience has been good so far. The process of signing up was quick, and I got my notes and my policy card quickly. The reps were very courteous and friendly. The guy who I talked to when I first did it was definitely very polite and he made me feel comfortable because he had that service. He called me back too.

I had got a used vehicle and I wanted to make sure it was covered. I got CARCHEX and it was easy to do the purchasing. Everything was smooth. The rep I talked to was great. Everything was excellent because when I asked questions, I got the answers. I canceled it, but it wasn't for a bad reason.

We just got our cars, and a Mercedes can be kind of expensive to fix if something goes wrong. So, it was suggested that we get an extended warranty on the cars. We looked at the ratings and decided to go with CARCHEX. The representative was nice, courteous and polite. He went over a lot of information, which I thought was cool. He broke down the plans, what they covered, what they offered, and the costs. He made sure that I kinda understood what each plan was and what each plan did. I'm still waiting for the packet. I guess the representative mistyped the address, so the packet went somewhere else. I reached back out to them, and that was how I found out that the address was incorrect. The protection plans are probably invaluable because if something major goes wrong, you're gonna pay really hefty to get your car back on the road. I haven't been able to use the warranty yet, which is probably a blessing.

I purchased a new used car, and it had an extended warranty on it already that the dealership sold me. I had 60 days to decide whether I wanted to keep it or not. I started shopping to see if there was a better plan out there and I came across the CARCHEX website and I talked to their representative. She convinced me that their plan was better and less expensive. So, I purchased their plan and I cancelled the old plan I had.

I was very please with the professionalism of you representative. This is my second time using Carchex. I look forward to a long term relationship with Carchex. Hopefully my car won't need servicing for quite awhile. This is all I have for now...

I've had multiple policies with Carchex over the years and I really appreciate the the quality of service they provide. The prices are fair and affordable. I'm happy knowing that I have the extra protection if something happens to one of my family's cars.

This should cover my car for all major repairs until I get a new one. Happy with the coverage offered. The gentleman I spoke with was very helpful and informative. He was also very pleasant. He helped me compare what other companies were offering.

Carchex is the best extended warranty service I have ever had. I am very satisfied with the quality of service and coverage. I have recommended Carchex to several friends and family members. I have total peace of mind now. Do yourself a favor and get Carchex.

I cancelled my Carchex warranty. I thought I didn't have a warranty and I needed a warranty for the vehicle that I had. I looked them up online and the ratings were good, so I decided to go with them. The process was good as well, but I didn't know the Pilot I bought last month had a warranty and I'm good for a year. I only had liability though. My Ford then got totaled and the guy didn't have insurance and ran way. I was out of luck.

I bought my truck secondhand from a dealership and when I bought it, the factory warranty was already out on it. I purchased a Carchex extended warranty. I had some issues with the truck and Carchex took care of it. Then, I started to have more issues with the truck and I bought one of those little code readers. When I hooked that up and got it online, it recommended Carchex for an extended warranty so I got them the second time. The dealership always handled contacting Carchex and taking care of everything for me and they had no trouble. Everything went right through and happened like it was supposed to.

I've had a good experience with an extended warranty in the past so I looked into getting one for my current car. Also, my car has high mileage and we're looking at keeping it for a while. The Carchex rep provided some good information and he was helpful. They've done pretty good so far.

I'm paying for my vehicle so I don't wanna have to also have to pay for expensive repairs. I looked into extended warranty companies and went with Carchex because they were more transparent. The rep was very detail-oriented and patient. It was a great experience.

When you buy your car straight out, there's no one out here that's gonna give you extra insurance for your vehicle warranty over 100,000 miles. I should have done some research. The way that the sales rep sold me on Carchex definitely sold me. He represented the company good. He explained the coverage but he told me that my first payment wasn’t coming out until the 27th of September. But they took $85 from me the day that I got the service on the 27th, and then they got me again for $166 and some change on the 2nd of September. I've been trying to call for somebody to call me back and they have yet to do that. They made my account overdrawn on my other bills. I was disappointed.

I'm really big about having everything that I need and not worrying about something when something happens, so I like to handle stuff before something happens. I don't have hardly any miles on my Honda, but the manufacturer warranty was gonna expire. I have the non-powertrain, but I would lose the powertrain, so I wanted to make sure I had coverage on everything. Also, it's important to have an extended warranty because it can cover what other things don't cover. Even if you have something else, like how I have the non-powertrain, but I'm gonna lose the powertrain in November, then I'll have everything covered.

By doing the research and looking at reviews, I found Carchex's rating with the Better Business Bureau. They had higher reviews as well and that helped with the decision to go with them. I'm a guy who just wants the facts and it was a good experience. It was straight to the point and there were as no hidden agendas on either myself or them. The rep was very knowledgeable and helpful too. She did a good job 'cause I had questions and she answered them all. She then made sure that I was aware of all the pertinent info I needed to be aware of. Everything was good and I was happy.

I had Carchex on my former car. I called a couple of companies and I wasn't impressed with their presentation. I then went on and saw that Carchex was rated good on ConsumerAffairs. The representative was very good as well. He was very patient, and he explained everything. I had some questions, after I talked to him, and he immediately called me back. It was a very good experience. I recently got another car, so I wanted the coverage again. It's very valuable.

We've had some bad experiences in the past and we didn't want to worry about repairs on used cars. CARCHEX had good reviews online and when we talked with their rep, they were very knowledgeable and informative. The sign up process didn't take long and it was great. It seemed like the policy was fine, but when we got the full contract, there was some language in it that we thought would be too restrictive and that we didn't want to work with. We were concerned about claims and after reading through the fine print, it seemed like we can't prove anything if we put any claims in. It seemed like claims would be likely rejected based on whose definition of preexisting or what wear and tear could be defined as. It wasn't as clear-cut as we would have liked. So, we decided to cancel the warranty and right now, they’re asking for the information and just a little bit of reasoning. We got all that submitted, so it seems to be going well so far.

Extended warranty Bumper to bumper. Very happy I now have good peace of mind with my warranty. Hope I don’t need to use it but if I do I have great coverage. Seven years is a long time. I don’t put many miles on my car so I wasn’t sure if I needed to extend.

My car is a little over three years old, got 26,000 miles on it, and I'm planning on keeping it. Also, I'm older and I wanted something telling me that if something happens to me, my wife would have somewhere to get the car repaired if she still kept it. I was checking ConsumerAffairs and I was looking to buy a repair warranty. They put me in touch with CARCHEX and I decided to purchase the agreement after talking to their rep, Freddie, for a while. Their reps were very helpful during my sign up. I got the bumper-to-bumper coverage and I need 600 miles on the car to activate the warranty and something else. Other than that, when we got the papers in the mail, my wife’s name wasn't on there with mine. But the car is in her name also, so we wanted that on it. She called up today and supposedly it was all taken care of and they're gonna ship that out.

I was stolen from!!!! Zero Stars. So a bit better than a year ago. I bought a policy after buying a 2011 BMW 535i. It had 133000 miles on it roughly. Ran like a top. I don't drive it that often. In November after about 2751 miles of driving I heard a hell of a racket coming from under the hood. I had it towed to an ASE mechanic. He was busy so I told him when he got around to it to check it out I have a policy that will pay for the repairs. I have 4 other vehicles so it really wasn't pressing. It was discovered after a good while that a timing belt tensioner and timing chain needed to be replaced.

We looked into getting a warranty to cover stuff for a used car. CARCHEX gave us a 30-day money back guarantee in case we didn't want to keep it, so we went with them. But we eventually cancelled the warranty. We're not sure if were keeping the car or not so there wasn't any sense to have the warranty.

My Ford Raptor is a year and a half old. It has had five recalls, and three of those are not trivial. When purchasing vehicles, I extensively use Carbuyingtips.com and the tips on that site has always worked for me every time. They recommended Carchex as a Better Business Bureau frontrunner and, all around, it may be not the cheapest, but it's the best they could think of. The first rep I dealt with was somewhat responsive but lost contact with me. I don't carry a phone into my place of work and I don't use my work phone for calls other than work. So, I was trying to communicate with that person via email, and they dropped off.

I was specifically getting an extended warranty because after 2010, the Porsche dealers don't do warranties. I had to do something like Carchex, which is cool. I looked online, and a lot of other things I looked in had a lot of holes in it. Coverage-wise, it seemed like this was reliable and they had good reviews too. The reps informed me well, and it seemed like they were aware of what was going on. My only issue was that there was piece of information that technically I could have either known before by doing the research or they could have said it before. They didn't tell me that the warranty wouldn't count until after a certain amount of mileage, till after I was completing the process. I got a Porsche Cayenne at one state and I'm driving it to another. It's very expensive.

Purchase warranty for a Beetle, sold the Beetle and notify them to remove the Beetle and put a Mini Cooper. They did not replaced it, they did a new contract to get commission, and to add insult to injury, kept the Beetle contact in force, taking out of my bank account both. This was going on for 3 months, I finally called Paylink, the company they use to collect payments, to stop payments. Beware, their commission is more important to them than servicing their clients.

I feel like an auto warranty is gonna be very helpful in case anything goes wrong with the car, so it's something that is needed. I called Carchex and the reps were nice and professional. I liked the quote too.

As I was strolling through all those things, one thing I liked was the reviews for CARCHEX. The sales rep that I spoke with had a good knowledge base.

The time ran out on my vehicle's original warranty and I'm only at 45,000 miles so I needed something because most five-year-old trucks are already way over 100,000. I needed something to cover up to 100,000 miles or 85,000 miles. I looked up the top seven providers and Carchex looked like they had the best deal going. I talked to one representative when I initially called to get information on it. When we had decided, I called back and the rep wasn't in so I talked to the manager. He was very knowledgeable and he handled the rest of it. We did everything over the phone, I got approved, and they sent me the policy.

We paid our car off and we decided that it had no coverage at all. We've had to pay out for other cars. So, we figured to try Carchex. It was easy to purchase a protection plan from them. Their specialist was attentive and professional. It was a very simple sign up. But the credit card that I signed up with was hacked and I needed to change my card information 'cause the payment was not gonna go through. I've called them several times to tell them that. They said that there would be a long wait period. So I've left them messages but no one has called me back. Also, there's no way for me to access that information online. I've searched everywhere.

Agent was very professional. The call back was a wait. The agent answered all of my questions. I was very happy to sign up for extended warranty. Agent went over the policy so that I could understand what I signed up for. Agent assured me that this was the next policy for three years. He also said that I could take my car to the dealership with no hesitation.

They were the first one to get back with me and the price that I got was very good.

My manufacturer's warranty was about to run out and I still wanted to have coverage on my car in the event that something happens. I did some research and Carchex seemed to be the most cost-efficient one. Also, they cover the most as far as getting things fix. The purchase of the plan was pretty seamless. I made a call and they walked me through everything. The rep was friendly and nice. She knew what she was talking about and she was able to put in the right plan. It was a pretty cool experience. I would tell others to look into Carchex.

I got Carchex for my 2015 Honda Pilot. I went with them because of the customer reviews online and I've had them once before. Their rep didn't try to oversell me. I knew what I wanted and he didn't try to high pressure me into something that I didn't want. Also, he seemed pretty knowledgeable. When I said what I wanted, he seemed like he knew what I was talking about. It wasn't like someone reading off a script.

I must say that my experience with this company was not what I expected. After meeting eligibility based upon my contract/terms to have my vehicle repaired, I experienced a 2 week repair experience that had me rack up a $1300 car rental bill due to the Insurance Company that CarChex is in business with. This company (American Auto-Shield) short-change you on what you are paying for (ie. not approving labor/inspection for a repair). How can you expect a technician to assess a repair in 10-15 minutes? I had to basically advocate for myself in getting communication between my car dealership and the company by getting up at the crack of dawn everyday (mind you I have a job) and by the time communication was made, the payment to my dealership was declined 2X. That's right, my car dealership would not release my repaired vehicle to me because the form of payment was declined twice!

I have an older vehicle, a 2013 Lexus ES 300, and it's good to have an extended coverage so I looked into it. I looked at the companies and when I looked at the Better Business Bureau rating, Carchex had the highest so I decided to go with them. The rep I spoke with on the phone was the one who told me to look at the Better Business Bureau to make a decision, which very helpful. They are a little expensive but the process seemed to go very smoothly.

I have a 2010 Cadillac and they're very expensive to fix as I'm finding that out so I got an extended warranty. The Carchex reps seemed like they know what they were talking about. Also, Carchex is at the top of the list on Google so they must be a good company and I chose them. The rep I worked with was very professional and polite and he gave me a better deal than expected.

When I purchased my vehicle, it didn't come with any warranty because it was a rebuilt title. The only thing that was wrong with it was that it was parked outside of the dealership and it got hail damage. So all the damage was cosmetic and I wanted to look into what we could do. CARCHEX was able to help me out and it was great. Originally, I wanted to go with CarShield but when I called them, they didn't serve California. Not only did CARCHEX serve California, they were one of the top according to JD Power and Associates. I usually try to go off and select companies that win awards. Because I don't wanna go through that whole trial and error with the company. I know that they'll be reliable. Also, other people have had good experiences with them.

I can't wait to start to use the plan. Just waiting for my package to show up. I went online and the BBB rated you all number one and that's why I chose you all. So do not let me down. My truck means everything to me.

When I called CARCHEX, they called me right back. Their rep was very knowledgeable. CARCHEX answered all the questions that I had. However, I made a hasty decision to get the insurance, and it turned out I couldn't make that payment every month. Other than that, it was a very smooth process.

I enjoyed my conversation with the sales representative. Because of the age of my car, the coverage offered didn't fit my needs. Maybe in the future I will try again with a vehicle with less mileage. Thanks for your services.

I read reviews that did not favor CARCHEX and I am undecided as to whether I will continue my warranty or not. My main concern is, why was I not shown a contract to review? Also why must I wait 2 weeks to receive any paperwork re: my transaction?

I talked to several other companies and almost purchase with another competitor. This company called me and their service was better. Since they are backed up by Carfax that gave me better telling that I will be taken care if I ever need them. Just purchased and waiting on my trial wait. Hopefully don't need to use them any time soon but if I do I will let you know how it goes.

I've had better experiences with CARCHEX than when I had CarShield. Sometimes there's a difference on the labor that we can resolve, but they have no problem in paying for OEM parts from a dealership or sometimes even a dealership based on the age of the car. Like if it’s an alternator, it won't be a brand new part. It’ll be a remanufactured, but it'll still be supplied by the dealer and they have no problem with paying for those type parts.

We have a 2018 Lincoln Continental and the existing coverage that we had from the dealership had expired. We were trying to compare different companies and the reviews for CARCHEX were good. We read people had a bigger issue with the 1,000 miles and the prices were comparable. The rep I talked to was nice but I didn't like that when you call in, they give you a price, and it's a haggling thing. If it's a product that's across the board, there should be a set price for that. But if you're face-to-face at a secondhand store type of thing or buying a car, that's different. So that sort of going back and forth was a little time-consuming. The rep would put me on hold, say that he'd talk to his manager, then he'd say that his manager was texting him. I just felt like it was a big sales ploy.

The reviews online were pretty good in terms of customer service and value. So based on that, I decided to place that phone call and start the process with CARCHEX. I was thinking to myself that I was going to go with them anyway but I wanted to get some more information first. Once I mentioned to the initial person that I spoke with that I wanted to take some time to think about it, he transferred me to his manager, and then his manager got on the line and was a little more sort of aggressive about closing the sale. I wanted to take a little more time to make my decision and the guy was really pressuring me to go ahead and sign up because he mentioned it was the end of the month. He was very direct about it, which I appreciated. But at the end of the day, the decision was mine to make, and I did. But other than that, it went fine.

I've seen what CARCHEX had to offer, and it seemed reasonable. I had a vehicle at a time that I thought I was gonna need it for, but things changed, so I just didn't need it. But in the future, I wouldn't mind applying with them again. Their customer service was awesome. It was direct. They were very responsive and very professional. Also, when I cancelled the policy, the process was very efficient, very smooth and very professional.

The person who I received help from was very detailed, gave me really good information as far as if I didn't get CARCHEX, the out of pocket expenses that I would have, and just telling me why he thought it was a good idea. After researching that information, it was actually true. I felt that because he was honest with me and gave me accurate information, that made me want to use Carchex as my extended warranty. I know that once I am able to use it, it's gonna save me a lot of money so it will be worth the monthly payment that I'll have to pay, and then it'll be worth the deductible that I'll be paying. At the end, I will come out on top. So far, so good. I'm still within the 30 days and mileage before I can use it but I haven't had any problems.

I found Carchex online and their customer service was good.

I’ve had my truck for so long and I got another truck. Since I never had any major maintenance done on it, probably sooner or later there’s gonna be that major maintenance that I didn't really want to take care of because I didn't have to. I found everything online and Carchex was at the top of the list, so I called them. I was happy with what I heard because recently, I had USAA when I had my car and then, they transferred over to somebody else. It was hard for me to get ahold of the other people to see if they even passed that information over to my other truck.

The purchasing process was pretty good and easy. Steven, the representative, was very helpful. It's just that I'm curious. I bought my warranty from CARCHEX, and I think they sell it to another warranty provider, so I don't know how that works. I hope that when or if something goes wrong eventually, I'm able to make the claim because sometimes I hear these horror stories of people not being able to make claims. I guess until that happens, I would know how good or bad it is.

A competitor was out of state and they recommended me to Carchex. Carchex is in California. The sales representative was pretty good, polite, and he gave a lot of informative information. There was just one thing I didn't understand. I knew about the 30 days before the start, but I did not know that I had to have both 30 days and 1,000 miles. They failed to mention that at first until the time I have paid. Making payment was easy. It was automatically coming out of my checking account. However, I would rather have it paper. My wife is my accountant and she wants to see it physically rather than taking it out and sending the payment in. But I guess that’s the only way that Carchex can do that. I was just trying to find out if they can just send the bill and I pay the bill.

I have Buick covered through CARCHEX. They can do better with their clarity in terms of coverage on different service contracts. The rep whom I first spoke to told me one thing but then when I spoke with the persons after him, they gave me more information which I wasn't aware of yet.

A friend of mine told me about CARCHEX. My car is getting older and I wanted to be protected so I went with them. The rep whom I worked with was very knowledgeable of what their coverage was. He was able to answer all the questions that I had.

I'm old school and I have insurance for everything. I find it to be beneficial rather than have to deplete $500 in one moment unexpectedly on a mechanic bill. I talked to another warranty company and was already thinking about singing, but I happened to talk to the Carchex rep next on the list. He said that I should check BBB out before going with anybody and what he told me was correct regarding the things that their competitors had in terms of complaints and some of the things that they did to persuade their customers to sign up.

I have a 2008 GMC Acadia. It had 167,000 when I bought it. Since I bought a car that was 12 years old, I thought that I should get an extended warranty for it. The consultants from Carchex were good. The policy would potentially cover everything that I might need. It was more of an exclusion policy than an inclusion policy and it was explained very well.

I didn’t have a warranty on my car and so I got Carchex. Purchasing it with the representative was smooth and easy. He was good at explaining stuff.

I wanted my vehicle to be covered. CARCHEX was the first one that I talked to and it seemed like it was a decently reasonable price so I went with that. The representative did a good job. He worked with me quite a bit. He did what I wanted to do and it was not really a difficult process.