CARCHEX Reviews

Having coverage is very valuable. I just purchased a used truck, and I intend to keep it for a very long time, like I got my previous vehicle. However, the dealership’s extended warranty was a little expensive, so I did something on my own. The Carchex rep who helped me sign up was good.

Worked with Murray on my 2015 Silverado coverage. He was precise, professional and responsive to my needs and concerns. It's the way a business exchange should work. And because of this experience I added my wife's car with a policy. Now all 3 of our autos are covered with CARCHEX.

Steven was the representative that spoke to us. He gave us a clear knowledge of the coverage. He answered most of the questions ask and most important he gave us Car check advantage of the liability amount which is very helpful. We are pleased of how he explained everything. Thank you.

Carchex had a better package than anyone else. It was great. The guy, Devin, took the time to explain to me everything that will be covered and what I was qualified for. He was on point with everything. You pay into other warranty companies for years, and then when it's time to get the car fixed, they’d figure out a reason of why they don't have to honor their part of the warranty. They'll find a reason. I pay the warranty every month and there’s a deductible. But the part is not under the warranty even though they said all engine parts. Devin has heard about those people too but Carchex doesn't do that. He took the time to tell me what specifically will be covered.

CARCHEX was one of the companies that I did not pay any attention to. I was looking at Endurance and CarShield and really focusing particularly on Endurance. When I got this very quick call from CARCHEX, I didn’t recognize the company’s name. At first, I thought it was a scam call. But after a few questions, I felt somewhat assured. The further we went into things, it was better.

I talked to someone who took my information and then the other one was a sales rep. They explained the coverage very well.

The price that Carchex gave me was too high at first. Then they were able to knock it down to something that was affordable and I still have all the benefits of the warranty. Everything was okay. I'm now waiting on my paperwork to come in the mail. I just signed up with them less than a week ago.

So far, my experience with them has been good.

I liked the offer of Carchex better than other companies. The rep I worked with was a very friendly young lady and professional. Even over the phone, I got a good vibe from her that she wasn't just trying to get me with the company just because she needed me to fill a quota. I would recommend Carchex, on the fact that all the major repairs will be covered.

I had a very good experience working with their rep. The plan that was offered was also very good.

When I called Carchex, everything was smooth. The rep was polite, nice and tried to handle everything for me. I would like the plan to be cheaper, but it was perfect.

I was treated very well and courteously. All my questions were answered and everything thing was made clear. My truck is 10 years old and the mileage is 24 thousand miles. I needed reassurance that I could get a policy to cover it for my peace of mind. I took the seven year plan and I am sleeping without waiting for the shoe to drop The gentleman who worked with me made me feel calm and collected. Leon made sure I understood everything and made me feel that he had no one but my needs on his mind. I will tell all my friends about your service. Thank you for helping me find such peace.

I signed up this month with Carchex. The rep was good.

My experience with the Carchex rep was okay, with the exception that he hasn't followed through with the remaining things that he told me he was gonna do. I still don't have the contract. What he sent me was a sample contract. He hasn't sent me their actual real contract. So I don't know what my deductibles are.

The Carchex rep I worked with answered all of our questions. He was very patient, good and nice. We felt comfortable talking to him.

Their representative was informative and responded to all my questions. I spoke with two other companies and Carchex. They made a very confusing subject easy to understand. The only company that reviewed contract provisions in language that I could understand.

My customer service experience with Carchex went well. When I signed up, I liked the fact that I didn't feel pressured to sign up. I was given time to think about it and look around and come back and then sign up. They weren't as extensive as some of the other companies I had looked into, which didn't bother me as much only because the amount that was given far exceeded the other companies that I dealt with. But I did not like the fact that I wasn't informed how long it would take before I could actually access the program. I didn't know the 90 days plus 200 miles out or the 30 days plus 500 miles. Other than that, it was okay.

I put in for a quote and Carchex called me the next day. They told me how much it was gonna be and that it was a $100 deductible per incident. The price and the deductible weren't that bad, so I decided to go with them.

Having an extended warranty coverage is extremely valuable. I already had it with CarShield, but Carchex told me that CarShield wasn't a reputable place because of their Better Business Bureau reviews. So I went with Carchex, and the payment plan is fair.

I signed up last week, and the rep was very helpful and informative. He answered the questions I had regarding what Carchex has to offer versus some other warranty companies I spoke with. He was able to really clear things up and make it make sense. So far, everything has been fine. The main reason Carchex got my attention is that whatever your monthly payment was, that’s what you needed to make in order to get the policy going. A lot of the other companies I was calling, they have a deposit, or the first payment will be almost double of what the monthly payment is.

I had two failures early on after purchasing my Carchex coverage. I worked my claims through my authorized Honda dealer and the service writer there mentioned to me that he has never worked with such a professional company like Carchex. They were expedient in responding, great with communication, and extremely fair with coverage! My vehicle was totally destroyed this weekend in an accident, however no one was seriously hurt. I will tell you I will be replacing it with another similar used vehicle and will without reservation be signing it up with Carchex!!! They are a lifesaver and I cannot say thank you to them enough!

It was absolutely wonderful experience buying warranty contract with Carchex, especially the sales associate Chris. He was excellent to work with and no sales pressure at all while I had to call him multiple times with many questions. Totally recommendable.

Terrible. I just want a refund, we’ll see how much they fight returning my money which was unused. Oh yeah and if ever need to get a hold of whomever sold you your policy haha good luck! I emailed Patrick 6 times in the past 2 weeks about this and not once received a single word of a response.

Benn was nice to talk to and could answer all my questions, he knew all about the warranty. Was very helpful. Told me about the warranty and the plan sounds good to me and my wife so bought the plan for the trial. We hope that we will not need to use it.

Excellent customer service. Pleasant, personable and knowledgeable. Fair pricing. Good coverage. I would recommend latrese and Carchex. I am a returning customer. Have purchased coverage from Carchex twice in the past. I currently have two vehicles under warranty with Carchex.

Thank you Leon for handling my questions and concerns with patience and empathy. He was knowledgeable with the policy information, go as far as giving us the location of where things were stated in the policy and using it to further sell your product.

Awesome experience, Alex ** Fantastic & his Supervisor! Took over and finished the transaction. The other competitors did not try to earn my business like the quality employees Carchex have! STELLAR staff! I recommend consumers to look at Carchex for great service. Thank you John **.

First, they said they would call me with my quote and did not do so for two days. Since I missed their call, I called them back. I spoke with a very professional and polite agent named Eric. He was very knowledgeable and answered all my questions before giving me a quote. When I was concerned that it was a bit too high, he put me on hold to discuss it with his manager. That's when everything went south.

Took car to closest Mercedes dealer, 120 miles away. Display Screen not coming on. I thought it was a fuse. It was not. Dealer called Carchex for preauthorization, but was told it was not included in my platinum plan. Also saw on my carchex contract shows 200 dollar deductible not the 100 quoted my representative I got plan from. He also said all electronics in the car were covered. I called sales again and spoke to Patrick as if I was a new customer and gave him same info on make and model. He quoted me the same 100 dollar deductible on a four year payout platinum plan plus told me everything on my car except oil changes body parts were covered. I specifically asked about display for back up cameras and navigation. He reassured me that and all electronics are covered.

Excellent first impression based on my experience with Richard. He was knowledgeable and super professional. Not pushy at all which is a pet peeve of mine. I am looking forward to my continued coverage with CARCHEX. It’s a great peace of mind knowing I have the titanium coverage for my 2018 Audi.

I liked the service and the follow-up. I like the fact that being a repeat customer, CARCHEX took that into consideration to meet the needs that we needed for this particular vehicle. We had a little hiccup with the vendor. But what CARCHEX did was they made sure that we got the appropriate vendor to accommodate what our needs were. My representative followed up even the next day to make sure that I got the calls that I needed to get within the timeframe and that was it. It's better to have the protection plan and not need it than to need it and not have it. It was a great experience.

I signed up for repair coverage from this company. When I received the contract I saw that it had PAGES of excluded repairs, and many hurdles for the customer to jump through to get service. I also saw that the actual price was too much for me to afford. So I called them to cancel. The first number dialed kept me on hold for 30 minutes. That person, when I told him I want to cancel, transferred me to the "Cancellation Person". That number took 15 minutes to answer. That person kept me on the phone for a half hour, trying to convince me to remain with the company. He finally told me that he can't cancel on the phone! I have to receive an email and write a letter to the company in order to cancel. The letter asks for several pieces of information THAT THEY ALREADY HAVE!! Such as the VIN #, my address, year, make and model of my car, etc. These are all delaying tactics to prevent you from canceling, or to take another payment or 2 from the card you gave them. BEWARE!

Agent answered all my questions professionally and he was very informative about his answers. Described the warranty to the tee and even explained why I should get this particular coverage for my vehicle. He also convinced me that Carmen was the best out there and should not hesitate to get it

Eric was great. He worked with me on some discounts and had a very positive attitude. He should get a raise. He explained everything to as carefully as could be as I had a lot of questions. Hopefully I never use the service!

The salesman was very nice to deal with, and Carchex has nice customer service.

The rep went into detail about setting things up, and it took 20 minutes to half an hour to sign up. Everything was fine.

But so far, so good.

CARCHEX's rep was easy to talk to. Explained everything. Also, CARCHEX's policy was the best for me. It covers everything I needed, including my supercharger.

CARCHEX had a higher mileage limit than some of the other ones. Also, their reps were helpful.

I called CARCHEX and they offered me the one where I only have a $100 deductible. And this one comes with roadside assistance and free towing. I was happy with the way the girl helped me as much as she could on the phone.

I had a pleasant experience with CARCHEX. So far, the contract sounds very good from what I'm reading of it. The policy is a bit more than what I want to pay, but it's worth it. The rep worked with me, but that was all he could do.

I just wanted something to cover the motor and drive train, and all the fancy electrical things that can break. I got Carchex for my daughter's 2016 Chevy Malibu and another one for my 2019 F-150. The customer service was very helpful.

There was some miscommunication when I bought the warranty on the phone that the rep had told me that it would be 30 days or 500 miles before it came into effect. But when the service contract got here, it said 1,000. But it wasn't that big of a deal because the car seems to be in good shape. Other than that, the conversation was good. I wish CARCHEX would do more of communication through email. It would be nice to specifically email a customer something prior to making them pay for it so they could fully understand what it is they're purchasing. But I couldn't get an email sent to me that showed me what the coverage was until after I agreed to buy it and gave the rep payment, and then I got an email. That is something that I felt should be different. Other than that, the customer service was good.

CARCHEX did a good job in explaining the coverage. So, I asked them what it cost. They told me, and I told them I needed to make a decision and I would get back with them. The guy that sold the policy to me ended up giving me another discount after they talked to the supervisor. Later on, they mailed me the package over. I'd recommend CARCHEX.

I've had Carchex for another car and I liked my prior experience with them. They paid when it was supposed to be paid. When I signed up again, I sent a request for an estimate and multiple days went by but I didn’t get a call from them. I had gotten an email the second day that said they have an estimate and I should expect a phone call. But if I was in a rush, I could call them. I waited for a couple of days but still didn’t hear anything. Usually, somebody would be on it quickly. I ended up having to call them then I was able to get everything done. They were informative and the plan suited what I was looking for for my car.

I was impressed with the rep from Carchex. She seemed very knowledgeable, professional and answered all my questions. She seemed to understand the product she was selling and was thorough, except for one thing I asked her to check on. She was gonna call me back but I never heard anything else from her. I'm still in the process of deciding whether I'm gonna cancel Carchex because I don't know what they're gonna cover if they're gonna cover anything at all or if there's a loophole in this contract that says they don't have to pay. Their price for what I was getting was good compared to the others. So, I was pleased till I tried to read through the contract. Reading through it is so hard. If this wasn't that confusing to me, I'd be happy.

Everything was fine. The policy is $300 more than what I was paying. But I got a 0 deductible and hopefully, if the truck goes in the shop, it'll cover the things that need doing. But they did not send me a card with my account number on it that I'm required to keep in my wallet and my glove compartment. Other than that, so far, there are no problems.

Signing up was a beautiful experience and I loved it. The person I was speaking to was very knowledgeable.

They let me explain my situation. The plan they offered was better than the other companies Plus, my deductible is only 100 bucks and that's what one company was. But what I pay monthly is what I got to keep an eye on.

The reps answered all the questions. The cost was comparable to everybody else.

CARCHEX was rated an A rating from the Better Business Bureau. They had an extremely professional and excellent customer service rep. I will recommend them to anyone. It's a good reputable company.

Eric, the CARCHEX rep, was helpful, friendly, and answered my questions. CARCHEX is very good.

CARCHEX was a little bit cheaper. I got the warranty on my vehicle and my experience has been all right so far.

The thing that I love about CARCHEX is my payments have been 106 consecutively. They haven't raised my rate. So, that's really helped me out and kind of been an incentive to keep it. If it ever were to go down, that would be even better but I'm just being very patient and consistently paying my bill. CARCHEX was the only company that would go as low as my bare minimum or my max, and they were really sweet. They offered me a $700 credit towards my policy. They were very calming. They kind of walked me through it and they understood what exactly I needed. I haven't had to use it but I'm thankful that I have it.

When the CARCHEX representative said that they paid for the sensors, that sold me right there. I got a bumper-to-bumper policy from them which was cheaper than CarShield, my previous provider, offered me. Also, I got my policy booklet from CARCHEX within a week but with CarShield, I called them three separate times asking for my booklet to show what I was covered for and what I was not covered for. Then after I cancelled them, it finally showed up.

It was said that CARCHEX was the top-of-the-line for my area, but it wasn't. There was something with my transmission and they said it was not going to be covered. They didn’t pay for that but they told me that it was covered when I bought the policy.

I’ll recommend CARCHEX. I'm hoping they stick to their word.

When I called CARCHEX, they answered my questions and were decent. They were better and a lot cheaper than my last insurance company.

I went with CARCHEX after going online looking for the best warranty that was out there with affordable prices. The rep I worked with was very pleasant and knowledgeable.

Everything sounded good at first with CARCHEX. But everything didn't go too well with them. My car is at a shop right now and the person that comes to see about the car told the guy at the shop that the car had too many miles on it, but he didn't tell me this. So, they accepted my contract though and I've been paying for months on this bill, then now, they denied my contract. At the moment, I'm waiting for somebody to get in touch with me to see if I could get my money back. I just got robbed by them.

I talked to CARCHEX's representative and she was talking okay. So, I just went on with it. There was just one simple mistake that they made. It was a certain part up there that I thought was covered. But it wasn't, and I wasn't told that it wasn't covered. I had a chance to look over my coverage. I called and talked with my representative. And I asked her to send me everything that is covered. When I looked that on that paper, that particular thing was optional. If she explained to me that it was optional, I would’ve added it to the package.

I got my 2012 Buick Regal covered with CARCHEX. I liked the customer service experience as far as the dialogue between myself and the person that I was speaking with. I was comfortable speaking with them. I felt that they were knowledgeable. The signup was very simple and easy.

CARCHEX had the best thing going. I'm just hoping that I never have to use it.

I cancelled CARCHEX. I'm not going back to those guys. Something went wrong with my car, and the warranty people took me through total hell and had the service department break down the car three times, which I had to pay for. They could have just broken down one time, had everything checked, but they broke it down and put it back together, broke it down again, put it back together, then broke it down again, and they said they were not gonna cover it. They’re the worst company I've ever dealt with.

CARCHEX was one of the only ones that took my vehicle and vehicle mileage. I have a 2003 Mercedes and it's a great car, but it's very expensive to fix and very expensive to keep up. It has 130,000 miles, which is probably the only reason why they decided to do it. They explained the coverage in layman's terms, but they didn't go into detail. When I ask questions, they really didn't have the answers that I needed.

I got CARCHEX back in January. I was on a Silver. But I realized it didn’t cover everything, so I switched to Gold. One of them doesn’t cover everything. The AC went out in my car and when I took it to the dealership, they said it would cost X, Y, and Z. How CARCHEX sold it to me was I just pay the deductible and they would cover whatever. But they would only pay one-third of the cost. What happened to me paying the deductible? What am I paying CARCHEX monthly for if they are not going to cover my service? My AC was 1,600, and they would only cover 500. So, I just paid out of pocket. They tried to make a scene like I was trying to get over on them, and they didn’t know if it was already an issue. I said, “You can just cancel. I’m not gonna pay you monthly, and you’re gonna pick or choose what you want to pay for.”

Signing up with Carchex was thrilling and lovely. The plans were wonderful and the guy I was speaking to was very helpful.

CARCHEX's rep told me that certain parts on my car will be covered, and my deductible would be $100. I asked him to put me on a plan to cover engine, transmission, brakes, and shocks. A few weeks ago, I called to ask them about my shocks being covered and they told me that it wasn’t, so it was a red flag for me. But the rep said as long as I pay my monthly payment, I have $100 deductible on like if my engine went out or some of the stuff on the inside of the car, like electronics and brakes. They had another plan that covered all that. So it jumped my plan up to paying 150 a month, when I could have just been paying 90 bucks for the basic stuff. But signing up and them taking my money was the easiest part of it. I like the peace of mind that I won’t have to pay all that money to get the engine installed.

After I decided to go with Carchex for an extended warranty on my wife's 2019 Volvo XC60 and made an initial payment, I was told I would receive an email with all the details. Stll waiting on that email.

So far, my experience with CARCHEX has been exactly what they said it was gonna be. I looked at three different companies and called each one of them. The three big factors I used were price, what they covered, and the patience they had to answer all my questions without repeating themselves and actually answering the question. I signed up with CARCHEX.

I pretty much read everything on my CARCHEX policy and I walked through the gist of it with their rep. But he was fairly good at explaining everything that I asked about, as far as what it covered and what different plans they offered.

The reps were very helpful and kind when I was signing up with Carchex. The plans were a little pricey but I figured out what they were doing and how old my car is. So, I’m very happy with what they offered and what I'm getting for my money. I didn't want to make payments on it for three years so the rep helped me whittle it down to six months, which was nice. It was a wonderful experience.

I asked the rep several questions about the coverage and he explained it thoroughly. I was satisfied with his answers.

I took the vehicle to the dealership and they checked it out. I had to leave it and then, they called me back and said it was the transmission. I was supposed to pay $100 deductible but I ended up paying 1,300 because the adjuster wanted them to break the transmission down. So, that cost me more money. Plus, I didn’t have a ride to get back and forth to work for a couple of weeks. They should have made sure I got a loaner. I couldn't get any rental car because they were out and the rental car was so high.

I had originally gone with another company who didn’t disclose some information that I felt was relevant so I cancelled that and I went online to compare the different companies. I looked through CARCHEX and I decided that I would go with them. Their customer service was good. They were cheaper for the same coverage and they have a different waiting period. With the first company, I would have had to wait two years for the policy to go into effect because the mileage was so high during the waiting period. I was pleased with the cost and the plan options with CARCHEX. Also, so far, they did what they said they were going to do and I'm happy.

On June 14th I bought the policy from Carchex and paid my first month amount. Next day when I came to know that they are only broker and my policy is been owned by someone else. I raised a cancellation request and from that day (15th June) till date, I have send 7 reminders and I just keep getting same reply as cancellation request will be raised and someone will contact you. But till date nothing has moved. I even copied CEO email to my request but nothing moved till date. This is so bad from Carchex and I doubt how they have such a good rating on BBB. I would never recommend this company to anyone. Stay away from this people. If cancellation process is so tedious good luck with the claim as they just keep saying that they are broker if your claim gets rejected.

My mom and I talked to the rep and he gave us the whole package. We asked a couple of times if we could get it lowered and more months on there, and he was able to work with us. We ended up getting the Platinum plan, which is the best one. Carchex had good options.

Carchex didn't do what they said they were gonna do to my car. When I first got the policy, they told me that everything was covered. But when the AC failed on my car, they told me it wasn’t covered. A disaster happened and they were not gonna pay for anything. Their customer service never answer the phone and there was only one person answering the phone at sales. I was on hold for more than two hours. My phone died and I never got in touch with customer service. The policy is due now. This is a new month and I’m not gonna pay for any coverage because I don’t have a car. I have a Mercedes which runs on a lot of electronics and electrical things. It got messed up and they didn’t even try to fix anything. There was no rental car nor coverage.

The rep that I talked to was pretty cool. We went over the policy. He told me what’s gonna be covered and not. But he also told me that if I decide to use the warranty, to make sure the dealership calls them to see if it’s covered before they do anything or pay for anything, or that’ll be out of my own pocket.

The first plan I had didn't cover electrical things on a car. So I ended up paying out of pocket. I was gonna get rid of Carchex. There was another fellow that I spoke with and I explained to him what I spent. He told me that they had another plan that would cover the cost of electric and other things. He explained everything to me so I signed up for it. I've been paying my money and praying everything be alright and I don't have to use it. People should get it and I'll send them to that same person that I spoke with. I have his number and he made it clear I could call him anytime at any day pertaining to the warranty coverage. So, I would recommend. I'm trying to convince my son to get him to sign up for it.

The rep took time and told me about the policy, and what he could do and what he couldn’t do. The way he sold the policy, it was his product and it was not like he was working for a company. Everything he told me about the purchasing process, he sent it to me in black and white.

I had a bad experience with Carchex. The air condition compressor had to be put in effect. The mechanic was ready and was ready to go but they couldn’t do the work until they get approved. It took Carchex five weeks to get it checked and make an approval. So, I couldn’t use my car. I reached out to them on several occasions and I had a very frustrating experience with them.

The reps were real good. The only problem I have is that sometimes they're a little hard to get in touch with. I use this phone to make my payment every month and sometimes, I'd be on hold for a long period of time. But now, I do autopay so I don’t have to do anything. So far, we're really satisfied with our coverage.

They were very straightforward with everything. But I did have to haggle with them on the price. They came at me with $180 originally for one vehicle that's older and that doesn't have as much electronics as my other car. With my other car, it was only $120. So I talked to the rep and said that it wasn't right and there was something wrong there. Then a manager got on the phone with me and then finally, they brought the price down substantially. I didn't get the lowest pricing but I got a fair deal.

Carchex was great. I got the full warranty, which was the best and the signing up process was very nice.

Carchex is worthwhile. You got to have coverage. I haven’t used them but I have them. They cover anything that breaks down after you report it and take it to your mechanic. They will call them, and they’d tell them whether they’ll pay for it or not.

CARCHEX is a little bit cheaper but they don't cover anything. When I got the Toyota, I went and had it checked out. They said at my miles, I needed the transmission flushed. I need this and that. I had to come out $300 and I was paying almost $100 for a warranty when they didn't even help. The person I talked to at the time was nice but if I'm not getting a bumper-to-bumper coverage, then why pay for it when I have to pay 300 and some dollars to get my transmission flushed then I still have to pay them what I'm paying them?

I had an AC compressor that needed to be replaced and I had a terrible experience with CARCHEX. I took my car to a GM dealership and then they contacted CARCHEX. Then CARCHEX told me that they were going to use third party parts, which I wasn't aware of in the beginning when I got the contract. I thought it'd be with OEM parts. But then they said the shop wouldn't accept third party parts. It was running around from there. I had to make several calls back and forth. It took a couple of weeks to get the claim finalized. In the end, they went with the OEM parts. If they would’ve just done that in the first place, it would have saved a lot of time, frustration and money on both sides. It was very, very frustrating. I've got other warranties with cars and I've never been through something like this before. I'd never recommend these people to anybody ever to work with.

When I had my car in the shop, there was some loophole and CARCHEX didn't pay for the repairs. I'm in for another repair and I was on the phone for 45 minutes on hold most of the time waiting to get a tow. So far, I'm not impressed. But we'll see how the rest of it goes.

I have a Dodge Ram pickup and it was getting close to the 36,000-mile unlimited warranty. I looked at getting a Ram product but they require you to go to a Ram dealership. I wanted to have a little bit more flexibility. I went online and looked at CARCHEX and they worked out better for me. We had a little trouble when I gave them my VIN. They pulled up a 6-cylinder truck and mine is an 8-cylinder one. There was some confusion over that for a couple of days. But everything is good now. Having a warranty is important. I’d rather be assured of what my possible liabilities money-wise are.

I was going to tow the car to the shop and when CARCHEX was supposed to get me the tow truck, they were telling me they cover up to $75. Then the tow truck guy said that it was going to cost $150. So due to the fact that CARCHEX only covers up to $75, I had to pay the balance of $75. I told them that I was going less than seven miles and asked why was it so much. They said it was because my vehicle is too low. But I'm driving an Acura MDX and there's no way my vehicle is too low. I feel like it's nonsense for me to pay a balance for my vehicle since everything that's in this vehicle is stock and it’s as is. There's no configuration on this car, so there's no way that it is too low. I got upset and but I didn't bother to pursue anything.

CARCHEX and their customer service dept seems to never be available and we as customers are unable to reach someone when having an issue or starting/completing the claim process. I have also been waiting for a Month for Auto Shield/Car Chex to fix my vehicle and it’s a constant 24 hour to 48 hour turn around time, which can never be met! Speaking with an adjuster almost appears to be impossible and again call back time frames are never met! If I could give a lower rating than 1 star I would definitely proceed. Car Chex and Auto Shield, DO BETTER! You are losing another customer!

The rep that I dealt with did all right.

I wanted to maintain coverage on my car. I chose Carchex and customer service has been great.

It was a wonderful experience with the rep of Carchex. Came a time I was a little frustrated about the coverage and he was very helpful. I was gonna cancel it because of my financial stuff. I was frustrated and I don't drive that much. It was about trying to reach those 1,000 miles and he set me up on a different plan and gave me two months off.

I signed up with Carchex and their rep told me my deductible was going to be $100 and I can go to any major repair shop. If you have a breakdown and if the part is covered, you pay your $100 deductible and it’s fixed. I'm satisfied and I recommend Carchex.

Signing up with CARCHEX was pretty simple but I didn't like the actual coverage. When I had issues the EVAP canister and something with my fuel purge valve, they said they didn't cover those parts and they didn't fix my car. I didn't have time to argue with them, so I went ahead and bought them myself. Despite that, I was going to keep the coverage. But they were supposed to call me and charge me for the next month, and they never called or charged me. They don't care and I don't know what happened. I paid the first month thing, then after that I didn't hear anything else. So, I just spent money for nothing.

The plan that they offered me was good. I liked it. I had no problems with them at all.

When I signed up, Carchex had different packages and the reps explained to me. They covered whatever I had wanted covered and I got the powertrain, the most expensive stuff. But I hardly drive the vehicle so I'm just going to cancel it right now with everything going on.

Carchex seemed to be reasonable. We talked a couple of times they got me signed up for my 2008 Corvette pace car.

Carchex was one of the best ones with their price ranges. The rep that signed us up was nice and explained the coverage to me.

The rep assured me that if I didn't like the policy, I could get my money back right away. I signed up with CARCHEX since you can't get enough information to know what you're getting into unless you sign up. The signing up was easy but I did not stay with them because they said they will use second parts, not new parts. And they have to choose where the car goes. I'd rather pay for the repairs myself. After I cancelled, it took a while but I got the money back and it wasn't as quick as their rep made it sound like.

The application process was simple and easy. The Service Contract Representative was helpful and knowledgeable of the plans available to meet my needs. She outlined the coverages and costs and made a recommendation. She was also aware of a promotion to lower the total cost.

Very happy with the coverage. It is a very good plan. The service was very good as well. Thank you and I will definitely recommend more people for this insurance. Friends and family as well. Customer service was also very helpful for me. They explained everything perfectly for me.

The rep that I dealt with was wonderful.

I thought Carchex was going to be the best one but I was wrong. I took my car to a shop and they told me the AC compressor was out. Carchex wouldn't cover it until I paid the shop to replace the clutch and the AC compressor, when the AC compressor comes with a new clutch. So, they wanted me to spend over $500 and a new clutch, when the whole AC compressor and everything was about 800. I don’t like anything about their service. It was wrong that I took the vehicle to the shop and they wanted me to spend this extra unnecessary money, when the shop clearly told them that it was an AC compressor.

I purchased Carchex because my car wasn't under warranty anymore. I called their number and I spoke with a guy that seemed nice. I did the payments and three months later, there was something wrong with the car so I brought it to the shop. I was told that was not covered. There was fraud. The guy that I initially spoke with was just fast-talking and didn't give me what I had thought I agreed on. Carchex should be giving me good information and getting stuff. I did not have a good experience with their guy. I'm going to get out of Carchex if I can.

We usually keep cars for 10 to 15 years and I figured a warranty would be a good investment. I had done a little bit of research about different warranties and Carchex was one of the better ones. If we sold the car in six months or in two years or 50,000 miles, the proration was reasonable. The cost of the length of Carchex's coverage was about average. I was told that if I signed up that day on the phone call and we paid it off at an increased rate, we would save several hundred dollars on the overall cost. I am on an automatic payment system and I'm paying a little bit more a month to pay it off ahead of time. I was told I would get a discount for doing that.

My daughter's car was out of warranty, and the dealership recommended Carchex. But we were not satisfied. She had two different problems with her car and they wouldn't fix anything. They said it was all wear and tear. One of them caused her to have an accident. They wouldn't cover anything, so we canceled the policy. It was a horrible hassle because they kept telling me, "You have to fill out all this information. Then, you have to send it to us. You can't tell us over the phone." They wanted the mileage and a whole list of stuff. I thought that was really stupid.

They were very nice and helpful. They were also very respectful. Their price was good. The rep gave me what I was looking for. I was satisfied.

The signing up process was pretty easy.

I dropped Carchex because where I'm at, they do not cover. I had a problem with my truck yesterday and they couldn’t resolve it. They have nobody in the State of Vermont that services their plans. They told me they had somebody. It’s one of those things where the guy wanted to make a sale, he wanted a commission and he didn’t care. When it came down the line that there was a problem with it, Carchex resolved it. They were honest about it and they are giving me back 100% credit. Their program is great and they straightened everything out. So, it's a good business.

I signed up with Carchex. But then, when they finally sent me the information they said they were gonna send me, it wasn’t what I wanted. The price was high for the service that I was getting. So, I had to cancel it. They sent me an email with the stuff on it to send back. I sent it back and then they refunded me my money back. But they need to be more specific and upfront when people talk to them on the phone. They didn’t really tell the truth. The question that I had for them, they didn’t have a direct answer.

Carchex seemed like the best deal. The lady that I first talked to made me sign up with them. She was really informative, helped me out, and gave me the best deal that she could possibly give. She was really professional and she let me know what was going on. That made me a little bit more comfortable because I’m a little skeptical about a lot of little things.

My initial experience with Carchex was all good. But when I cancelled the warranty, that was a pain. I did that because I found a different car. I could cancel the warranty and get some of my money back. It took days to get my refund.

Carchex came with my 2018 Ford F-150 when I bought it. I've used it for a claim. I dropped the truck off at the shop and they did everything. I just got a motor that was covered under the warranty. It took a while because you had to have the claim approved. Other than that, it wasn’t bad.

Carchex was the first to have a policy that reached out and was the cheapest that I could find. Setting up the policy was quite pleasant. The rep knew what he was talking about and had my best interest in mind as well. The warranty is definitely worth it. Overall, things went really smoothly with the insurance company. But right now, my car is in another shop seems and my biggest concern is that Carchex seems to be beating around the bush to try to get my claim covered. Both myself and the shop has called several times. I'm currently without my vehicle for almost a week and a half. The shop can't even work on it yet because they don't have any approval.

The guy I spoke with at Carchex was excellent and straight up. He let me know about situations he had had with cars. He had a BMW too. I was looking for the best reasonable price and he gave me a pretty good deal and first time startup. He really helped me out at the time. The only thing was it took a long time for me to get any information after I made my first payment. I thought I was scammed because I never heard and I couldn't ever get back in contact with anybody. But now, they sent me a paper saying my policy number and stuff like that. I'm still trying to figure out when my covers really kick in.

Carchex offered a reasonable plan for my vehicle and they were better than the other ones that I was looking at. Everything was good when I signed up with them. The process was smooth getting everything set up.

CARCHEX covered what I needed, so I'm okay with the policy. So far, my experience with them has been really good.

The rep was helpful but I didn’t go with Carchex’s explanation. I went with my extensive research. So, whatever they said didn't apply. I read everything and understood everything myself.

The sales rep of Carchex gave me one price and I told him I had another one that was cheaper and he knocked the price down some more. I was satisfied. I also like that they'll take the payment out of my account and I don't have to worry about missing the payment.

Their plan options were okay. Customer service, I wouldn't give it any super high marks from the standpoint that, when I got the contract in, it had some incorrect information. It wasn't anything critical, but I asked them to correct it. At first, I talked to different people. The first one said they couldn't do it. The second one said they could do it. They sent me another contract, but they didn't make any of the changes to the incorrect data. I was not thrilled about that.

I ended up getting bumper-to-bumper coverage with Carchex and it was easy signing up with them.

Signing up with Carchex was smooth and simple. I knew what I was looking for, so the rep really didn't have to try to sell me a package. He was very good and respectful in the choices that I wanted. The thing I liked about Carchex is the tire damage, they'll pay up to 200 per tire. It was a pretty good offer.

The Carchex rep seemed to be a nice guy and personable, too.

The rep who helped me to set it up was very excellent.

It was easy signing up with Carchex. The rep gave me his contact information. He explained all the differences between all the other people. He said, "Don't let people lie because we're all the same. We're all brokers. The only difference is we use certified LKQ." I used to work in a body shop, so I understood what he was talking about. We were speaking the same language. He told me what wasn't included and he went through the list, which was basic.

This company not only has loopholes in the policy so that they never have to pay for anything but they also take your down payment and your 2 months payment until you figured out it was a ripoff. And they keep your money with no intention on paying it back. I’m now having to get my lawyer involved in this. Avoid these scam artist. No extended warranty will cover you.

Their customer service was really good. They also offered tire changes.

Ryan provided all the information that I needed to make a completely informed decision in choosing Carchex. He took the time to answer all my questions and ensure that I had the best package for my situation. It was a great experience and I feel like it is a win-win deal.

First contacted about June 2 or 3 and filled out online contract and thought I had submitted the form. Come to find out that YOU had a problem and the form was not submitted. This is a customer service issue which made me somewhat angry. It makes me wonder how professional you are. Your rep could not backdate the purchase.

The Carchex sales rep was very understanding and he was willing to go the extra mile to help me so I definitely appreciate that. So far, I like the coverage. It was a very reasonable price, so I'm satisfied with it.

I like the price of Carchex. The salesman also described everything to a T. He was awesome. If I have to get another vehicle, I'd like to deal with him again.

Carchex is the most cost-effective on the market right now. There was no pressure with them and they wanted $100 upfront whereas Endurance wanted 270, and it said refundable anytime. Brandon was the guy who helped me out and he was very confident and easy going. Hopefully, I'll never have to use Carchex but I feel confident in him that I could get the job done through them. I’m gonna give them another one of our cars this coming weekend. I'm gonna put another car on it this week too.

Their customer service was fine and they were cheaper than some of the others that I was looking at.

I was looking online for car companies that did warranties and Carchex came up, and I decided to go with them. Working with the rep was good.

I liked CARCHEX's pricing comparison and coverage. The rep knew what I wanted. He explained to me the benefits of getting the warranty, and compared that to what I already had with Endurance, and explained to me the prices. It was simple and quick.

On getting the account set up with Carchex, it was okay and good. It seems to cover all the mechanical things and I read it and I'm satisfied with it. Being an accountant, what I was most concerned about is I'm paying almost $3,600 over a three-year period for a 60,000-mile extension. I thought, "What's the maximum payout on this?" It was a little over 15,000 and that's okay. If they were only gonna pay 3,600, I thought, "I don't want this." But 15,000, they still got me. I'm still with them.

I just put in my online order with CARCHEX yesterday. I started off online. I ended up getting a call from the guy. He helped me get through the paperwork. I filled it out and gave him my debit card, and he took the money and sent it through. He was 100% great. He’s the reason why I did it. I had my last couple of dollars, and I said, "You know what? Let me do that." And I feel I made a good choice by doing so. I got a package deal. The first one for the engine transmission, the heat, the AC. I had to pay $118.

I just enrolled with Carchex. I had them previously for a different car. Their contract prices are good. Their claim process also seemed easy. They went through the car shop and I really didn't have to do anything but pay the deductible. My experience with them is good. That's why I went back with them because I've had other car warranties that gave me the runaround when it was time to make a claim.

CARCHEX answered all my questions, and they emailed me all the info I needed. It was good and easy.

CARCHEX has been confusing in the beginning because they did the wrong car. I wanted one car. I ended up doing two, but it cost too much. So, I had to reiterate, call early this morning, and talk to them to see what they could do because the payment was too much. They straightened it out. I ended up signing for three years to get these payments down, to get both cars covered. One is two shades into being an antique, but it's very old. That's the one I wanted out front. Unfortunately, they put the wrong car upfront, which made me go back and straighten it out. But they have me a bargain. They told me that they would reduce it from 2 something to 167. But I haven’t got the packet.

Can't reach customer service by phone. On hold for 15 minutes which only led to a prompt to "leave a message" which I did. Disgusting! If I could leave a ZERO rating I would! Avoid this company at all cost! Can't wait to chat with them, IF THEY RETURN MY CALL!!!

CARCHEX seemed like a better choice. I liked the price and the coverage. It has been a good experience.

I searched for other ones and I figured that CARCHEX would be the best one. Their customer service was great when I called in. As long as I put the thing in online, they called me ASAP, and the customer service was good. I had my oil changed last month. I wanted to ask them what they cover if anything was to go wrong because I didn't get a chance to ask them on the phone. But the person I spoke with was very friendly.

Signing up with CARCHEX was a good experience. Also, the price was good.

I called CARCHEX and everything went well.

The rep provided all the information I needed, and it was a great experience. I just wanted the best plan possible for my vehicle, and she provided that. The entire process was very fast, because I knew exactly what I was looking for. But the real telltale sign of how good my experience with CARCHEX is when I'm in need of their services, which hopefully won't be for a while.

I liked the presentation of the person who helped me, and the price was right. It went very well. Check CARCHEX out. See if it works for you.