CARCHEX Reviews

My customer service rep wasn’t pushy and was understanding about what I was looking for. I’d shop with him again. I wanted full coverage, as much as I could get, because I have an older model. A lot of places aren’t necessarily trying to cover everything. I needed engine and transmission coverage because that was the issue with my old car. The process with CARCHEX was easy, straightforward, and simple. I appreciate that. They were willing to negotiate. The wiggle room that they had was one of the selling points. I got the welcome packet a couple of days ago.

The customer service was very well. My representative made sure that I got a good package deal. Then, his boss got on the phone and talked to me. Everything seemed certified and I was happy with what is included to get repaired if I ever have a problem. So far, everything is good.

The customer service has been great so far. I've only used CARCHEX once. But the couple of times I've had to interact with CARCHEX, everything was simple as 1,2,3. Even the lady who did everything at the dealership was surprised. She said it was normally a hassle with other extended warranty companies. She was even pleased with how smooth everything went.

CARCHEX said they would cover my car for an extra 45,000 miles. I got 255,000 miles on it now. They were the only ones who would seem like they would give me a car warranty so I bought the warranty from them.

It was a good package. I liked it. When we were discussing the policy with Carchex, it wasn't wonderful, but it wasn’t terrible.

My experience with Carchex was good. Making my purchase took 15 to 30 minutes, and the customer service was excellent. The rep went step-by-step and it was above and beyond.

There were different options available based upon my situation and the reps looked to find the best option to fit what I needed. The experience was simple and straightforward.

The guys were really nice, friendly and professional on the phone, but I didn't get what I was quoted. They said I would get 80,000 miles for the coverage, and the brochure only says 60,000. I'm going to cancel for that simple fact and they came up with the cash sale value of $3,000. The truck’s worth 14 grand, and they're only going to offer me $3,000 in repairs, if anything goes wrong. That doesn't cover anything. If the motor blows in it, that's seven grand right there. If the transfer case goes bad, that's 4000. If the transmission goes, that's another 9,000. It's not worth spending 100 bucks a month on something that's not gonna pay out.

Looking at the plan that this order # goes to is not what was discussed. The plan discussed was 30 days plus 200 miles not 1000 miles. Also there is no website that I've found that I can login to for more details about the plan I purchased. Maybe someone can email me some more info about the plan I bought.

The reps at Carchex were attentive, got back with me in a timely process, and were available when I needed to ask a question or when I wanted to have a document sent over. They always meet my request. However, I still haven't received the copy of the warranty by email.

Initially, Devin was good. But I called and talked to somebody, and they were very rude.

With Carchex, I like the options of where I can get repairs and the price. It was easy to purchase the policy.

One of my good friends had Carchex and said it's good. I took my friend's advice and I love Carchex already. My car had a problem, but I got it fixed. The guy said that I can take it in if it needs any type of work. A lot of people should get Carchex on their vehicles.

Everything was okay in the beginning, then we had a little bit of a problem when there was a claim that needed to be paid. That took a few weeks to get straightened out. I was under the impression that it was 100% reimbursement, minus the deductible. They also didn't tell me when I signed up that they could use junkyard parts. To serve everyone, Carchex could be more upfront about what is covered.

I’ve been going through Carchex since 2017. I like the service but I needed a tow the other day and had to pay out of pocket prior to the person moving my car. That was the first time having that happen to me and was a poor experience. Carchex told me all the tow trucks in the area were busy so the morning was booked up. I called a private guy on Craigslist to tow it. Me being in the state where I live at and couldn't even get a tow truck was messed up. But maybe it’s something changed around here. The tow trucks have been overpricing people and this is Michigan so there’s a whole bunch of potholes.

I liked the plan offered to me. It was what I wanted.

The guy that I spoke with was real professional and answered my questions. At one point, our call got disconnected, but he called me right back. He worked out a plan that I was comfortable with. Anybody that I know that's buying a used car or that had a car for a while that the warranty had expired on, I would recommend Carchex for them.

The reps were very helpful. My experience signing up with Carchex was easy.

The customer service is good. They helped me out a lot. They only told me one plan, but it was perfect for me. Everything was great.

I called Carchex vehicle warranty company to see what plans they offered and the cost associated with them. I spoke with Murray who offered to help me with my situation since I’m retired and live on a fixed income. I’m glad Murray signed me up and gave me a great deal to start my warranty coverage. Thanks.

The sign up was quick and the guy that I talked to was nice. But I had to wait 30 days and I didn't know that. I don't like that part.

They did a great job explaining the coverage, what was expected of me, the policy, and the information that they were going to be sending me. They made it very easy and answered all my questions. I had a great experience.

CARCHEX was very polite and they tried to secure me the best possible warranty. So far, things have been good. The purchasing process was handled very professionally.

I had a contract with Carchex previously on a different vehicle and I didn't have to go through any hoops when my truck needed to be fixed. But the process this time was a little different and it wasn't as smooth as it was the first time that I signed up with them. I spoke with someone, and then they went and got their manager. It was almost like buying a car. It was a little weird. It made me kind of question was I really speaking to CARCHEX at first? The people were nice, but it didn't seem like it was a situation that needed to be handed off to a manager. But everything went well. I'm just waiting for my paperwork. I haven't seen it in my email as of yet.

I bought a used 2014 Ford Mustang GT and I wanted to get a warranty because it had low mileage on it and I want to keep the car up. The car had a Roush conversion on it, and CARCHEX didn't cover the conversion even though it was factory installed. So, I cancelled the warranty and I'm waiting on my refund. I would have still been in contract not even knowing that my vehicle isn’t covered if I wouldn’t have read everything. The salesman will talk nice to you, but you got to make sure you read the fine print. CARCHEX is a good company as far as the stuff that they offer. If you got a regular car and you’re trying to get some quotes on a regular car, CARCHEX wouldn’t be a bad idea.

The customer service was awesome, and the plan options were really good. Carchex is really good too. They work with you on getting you the right plan that you're looking for, and even if it's a plan that's a bit out of your budget, they try to give you that plan at a cheaper rate.

The rep was friendly, helped me find a good deal, and was an excellent conversationalist, very warm And inviting. The only downside was the wording of the protection plan - the name is titanium, but there should be a subscript letting potential customers know that this is a bumper to bumper coverage. That would set the customer's mind at ease.

I found all persons in which I came into contact were both personable and knowledgeable. It was a delight to have those who did not run down a list of predetermined answers I did not ask. Rather, I was treated with both dignity and respect and given a detailed and comprehensive overview of all coverage.

The reps were professional and answered our questions. That's why we decided to go with Carchex. Their service was great, and if they had to clear something up, they did. It went smoothly.

Endurance has a better month-to-month price, but Carchex paid what the value of the car was. The first time, the rep knew everything. He knew the competitor and what they were going to offer. But when I sold my truck, I was going cancel and the guy I talked to was not the nicest guy. He faded me and I never heard from him again. Also, Carchex still hasn't gotten back to me on when I canceled because I put $1,000 down and they still haven't told me if it went towards my new policy or if they were gonna send me the money back.

No dealer or mechanic would take this this warranty. I could not get my money back from Carchex. They they should name themselves car junk. When I called them they said if I was not satisfied I could get my money back but I was just left on hold.

I am completely satisfied with the way I was treated and provided information by my agent. He answered all my questions and made accommodations for my concerns.. I was happy to sign the contract and become a CARCHEX client now.

I was very pleased with the rep.

Thank you! I have always had coverage on my vehicles and this experience has been the EASIEST and most pleasant one yet. I will always use CARCHEX for future car warranty services. My service rep was Steven **! Thanks, Alexandra **

The agent who signed me up told me 3 years at $80.11. I received the contract which is wrong. It says I have 2 yrs. at $121.91. That is not what was agreed. I have been trying to call several phone numbers in which I'm on hold for a very long time & then I get a hang up. If I don't get a response, & I'm charged the wrong amount, then I will call my credit card company.

Purchased protection for truck I had bought, have NEVER received any info from you. I’m sitting here contemplating canceling, if you don’t know what you have you won’t miss it. No card or letter to prove I have coverage. Can’t take nothing to a garage and expect to get service.

Have not used it as of yet, remember having it with another car and they covered everything I need it have. A hardly used vehicle but I know if anything electrical goes it will thousands and I had the experience with another car.

CARCHEX was doing phenomenal jobs on my first time dealing with them. They got 10 across the board for me. I got the extended warranty because I'd like to be safe than sorry. One thing I like about CARCHEX is the $100 deductible, and then they gave me the best deal possible. I'm satisfied for what I pay a month. I own seven cars now, and they all have CARCHEX as their extended warranty. CARCHEX is an incredible company. I had to file one claim, and the claim process is so easy. They don't give you the hassle like other companies will or like other individuals. You can take your car anywhere, too. I took my car to the Mercedes Benz dealership and they fixed it. It was peace of mind.

When there was anything needing to be corrected or explain, quickly took care of. What importance to me is honesty. So I got a package deal of stress-free, honest and coverage my my car. All around great customer service.

Carchex was good. The only reason why I terminated my warranty was I sold the vehicle that I had the extended warranty with, and the people didn't want to keep it. Carchex has a 30-day period and gave me back the money.

I purchased a contract and did not learn that CARCHEX uses American Auto Shield as the provider until after the sale was complete. A quick Internet search turned up page after page of awful comments. A call to CarChex to cancel my policy under the 30-day money back guarantee resulted in someone "transferring" me (I think I was just put on hold) to wait for the "Cancellation Department". After 50 minutes on hold, a recorded message came on stating that there were no representatives available, and to leave a message. I left my information, requested cancellation of the policy, and requested a call back. I have not received a call back within 24 hours, so I have sent a letter via registered mail to both CarChex and to American Auto Shield requesting cancellation. I have also posted a report to the Better Business Bureau, hoping that I have not seen the last of my money.

When it comes to high end repairs, CARCHEX is definitely the way to go. The rep was very knowledgeable and professional.

I was very pleased with the information I was given, and Anthony ** was very helpful and answered all my questions. He was very professional, and we communicated well. I chose your company based on reviews I found online for best Car Warranties.

I did some research, and Carchex was highly recommended on many different websites, so that's what made me choose them before I found out they're not an actual warranty company that administers the warranty. They are a go-between. It's a little bit misleading. The guy that helped me was nice and helpful but he acted as if they were the ones that would be warrantying my car instead of telling me who's going to be doing the warranty on the car. I wouldn't have purchased the warranty had I known that. When I got the email telling me the company that would be doing it, I looked them up and they're so low. Nobody recommends them at all anywhere. Needless to say, I'll be switching from Carchex.

There was one or two times that I took the car to get service done, but they wouldn't fix it because of a certain reason. The claim process was good but I had to come out of pocket. Knowing what parts are covered inside the parts would be good because there was some work I got done that it covered the part, but there were parts inside the part that were not covered.

I let the other warranty company go ‘cause Carchex was a lot better deal. I'm very confident that the information the rep gave me was legit. He was a very positive and knowledgeable person about what he was offering at the time. Carchex did a great job with showing us what they offer versus other companies. They also did a good job on helping the consumer save money on their services.

Carchex was a little bit easier to talk to. I wanted the engine and transmission covered and they had a couple of other little things that was in my policy.

I contacted several providers for vehicle protection. The initial quotes were all about the same coverage/cost. Same too for CARCHEX with one major difference. Before I hung up and went to the next provider, the representative (Tyler) said, "Let me see if there are any promotions." He offered a significant discount compared to the other providers. I signed up. A couple of days later the other providers started contacting me because they have a new hot deal that will save me money. Should have done that the first time.

I had a positive experience with Carchex. They worked with me on the pricing and what I needed exactly. I like having the warranty so far and the only thing I wish is that exactly what was covered and what isn't covered could be a little more detailed. But they explained that to me well on the phone so as long as what they explained is correct, then everything is fine.

I had to cancel Carchex because my car's been totaled. And the whole year I had it, when I needed something, it wasn't even covered, which I was unhappy about. It was a knock sensor for my vehicle because I misunderstood when they said I had bumper to bumper coverage. People better investigate other companies and compare.

I cancelled the policy with Carchex and they told me I would receive a money back within 48 hours. I still haven't gotten it and it's been probably three days now. The first guy I talked to at Carchex told me to send a letter in with all the information. He said I couldn’t call in. It sounded a little crazy because everything else was via DocuSign, over the internet. So, I sent the letter in and I gave it about two weeks. I haven't heard anything. So, I called and the rep apologized and said that he didn’t know why I was told that. He said all we had to do was send him an email with all the information and he could process it and be done. He said the guy was notorious for doing that. He just won't do the paperwork.

The rep explained the coverage with Carchex well although I still am not completely sure what all is covered and to go through each and every small detail might be tough. But I was told it's an ultimate program that I took and it covers bumper-to-bumper warranty, including most of the electronics, if any breakdown happens. The process was smooth and it wasn't something hard to enroll. I took a five-year program but if I were to cancel the program after two years, if we decide to sell the car, the prorated amount will be refunded. Carchex also had a three-year program or a two-year program, which will also be beneficial. The five year program is costing me four grand and three years will cost me by dividing by three years. So that could be a good option to have.

I've been with Carchex ever since my factory warranty wore out. So, it should be about 10 years that I've been with them. I'm very happy and satisfied with them. I just renewed my warranty with them. I went from Hyundai and they were not doing their job and I was concerned. So, I started to go to another mechanic. I had check to make sure first that he was qualified with CARCHEX also and he was. He's very happy with them too. Sometimes, it's very hard to get ahold of Carchex because everybody's calling them but when I get ahold of them, they're very knowledgeable. The last time I called them, I didn't even know what I was calling about. The mechanic told me what I needed and told me to give them a call.

I talked to a girl at Carchex and we set things up. Then, I had a problem with my credit card but it wasn't their fault. My daughter put some charges on there that I didn't know about so I had to stop that card and get another one before I could pay for it. But it was only a three-day to five-day deal and I paid for it when I got the card and everything went through smoothly.

I was looking for a reputable company that had low denial rates. A lot of people say that they have an extended warranty. They send their car to the mechanic but the mechanic refuses it. CARCHEX said they have a low denial rate, which is good. I went with them because they cover the transmission, engine, and drivetrain. That's very important to me for a new, high mileage car. Also, the other warranty companies had monthlies that were too high. They were only able to cover suspension and electric components but not the drivetrain.

Carchex’s reps had good options and I had a decent experience.

The customer service agent was awesome. She blow me away. With the extra effort she did to find the VIN for the car I bought. Then told us about the program. Made me want to buy. You should give her a raise and a day off. If it wasn't for her I would have went somewhere else.

The rep said the coverage was good. However, Carchex would not send me a copy of the warranty until I paid for it. We did a seven-year plan for $3,400. They sent me the boilerplate of the warranty and there were several things in there that I didn't like and wouldn't agree to. I tried to cancel that day but they wouldn’t let me do it. I had to jump through hoops to cancel the warranty. I had to get it notarized and verification of the miles is one of their requirements. I gave the rep several reasons and he kept asking me where was I getting my information. I told him I was getting it from the information they sent me. There were links on it. One of them was to have your car monitored with a plug-in device and I don't allow my insurance companies to do that. Another one was if you have a breakdown when they're off hours, they'd only cover up to $250 without prior approval. If you have a breakdown, $250 is probably not gonna cover anything.

Bill was a good salesman. I went with his, "You get a 30-day money back guarantee. It takes 30 days anyway." And I was planning to review the declaration page and the contract. He said, "Really, you're just paying for a monthly. And even if you use it and gets the stuff replaced on your vehicle, if you decide you don't wanna do it anymore, you stop making the payments, and that's it." So, with the fact that it's monthly payment and it's a 30-day money back deal, and it doesn't even go into effect for the first 30 days, that's why I signed up for it, so that I could get that 30-day period started if something breaks on my vehicle. But I haven't received my declaration page so I'm unhappy.

CARCHEX described what they had to offer and what best package was available for my price range and vehicle. Made it easy to get them. They explained to me how it worked and let me know what I needed to do if I needed to file a claim. They were helpful.

It made me feel like a timeshare presentation where the first price was a million dollars, and you talk to somebody and it's down to 100,000. And you again talk to somebody, and it's down to 10 for the exact same service. So if CARCHEX could just be upfront with what it is, and either a person can make the decision to pick it or leave it. When something's good, you don't have to inflate it in order to get the consumer to buy it. It's a good product. It stands alone. I talked to three people before I got a price that I could work with. Other than that, I was glad with the positivity of the initial person that I spoke with and his knowledge of the brand.

CARCHEX offered me a good deal and it all went well. I told the gentleman what I needed. He was able to offer me a plan that was affordable. He was very helpful to explain to me certain things once I got the email that had some information in it. I had questions and he stayed on the phone with me and answered them. So, he was very helpful. Excellent customer service. This car is older, so I thought it was a fair option. CARCHEX was the only one that offered me exactly what I wanted. When I looked on ConsumerAffairs, they told me which was the best to go with and CARCHEX was definitely the best.

The signup process was easy. The rep was nice and helpful. Everything was perfect.

I worked with Will and he seemed kind of easygoing and down-to-earth. He didn’t try to talk me into too much. They first mentioned the Titanium which I was wanting to go with and when they realized I was a returning customer, they reduced my rate quite a bit to go with them.

The CARCHEX rep was really nice. I didn't know what I was getting into. So, she broke them down perfectly. She was helpful when it came to what kind of coverage they do and what kind of dealers they work with. She was able to email me all the stuff, too.

Feel that CARCHEX is one of the best extended car warranty companies out there. Bought one for my wife's car a year ago and just purchased another one for my daughter's 370Z. Have had great dealings with the salesmen I have worked with and have gotten great deals. Thanks.

I liked the coverage that CARCHEX was offering and the price. They have good customer service, too. I didn't have any issues with them. I started the process online and then they followed up with me with a phone call.

I wanted to keep the payments for the coverage under $100 because I couldn't afford that and Carchex was the only one that kept me under $100 a month. It was easy setting up the service. My car is over 10 years old and just got a little over 70,000 miles on it. I was going to cancel and then I thought maybe I better not.

I liked that they were not pushy and that after talking about the packages that I wanted, the rep emailed me information to go over at my leisure. So far, my experience with them has been very good. But I never received any paperwork in the mail regarding the package.

I signed up with CARCHEX and it went great. They were supposed to send me some information, but I haven't got anything yet. But so far, they’ve been good.

Haven't used them as of yet. Will let you know about them in the future. Once I have to use the services. My car is still in good condition at this time of purchase. Hoping that I won't need the services.

CARCHEX had one of the best reviews, and they had a great Better Business Bureau rating. The service rep explained the coverage appropriately. He's a very nice fella. I got a powertrain warranty and that's amazing. The only downside would be it doesn't cover up to the mileage I would like. Other than that, it's got a pretty short wait period, which is nice. The customer service is pretty fantastic and I would recommend CARCHEX if the people I know were looking for an extended warranty.

The packages were a little bit confusing, but the representative explained them very well. I just haven't received my welcoming package and he didn't say how long that would take.

CARCHEX had the best average per dollar amount. I just gave the VIN and the mileage when I signed up. The representatives often went back to their manager to ask questions and such. I'm still waiting on receiving the actual contract in the mail. But they said that was coming.

Carchex gave me a good deal on the monthly payment and I added my husband's truck to it as well. Hopefully, I don't need it right away. But if I do, I hope to get a good experience out of that.

Carchex is good. I hope that this coverage is useful as I have issues with my vehicle.

I'm satisfied with CARCHEX. Purchasing my plan was easy. They have outstanding customer service. The rep broke everything down to me and I understood the policy and what was going on completely.

I liked the rep's honesty. He went through the contract and was thorough with it. He was awesome. I was looking for something that would give more coverage and mileage while staying within my budget, and CARCHEX did that.

The purchase was okay and the rep was helpful in getting the money for me to pay for the warranty. But I had either 30 days to go without any problems or so many miles, and the car broke down Thursday night on Interstate 71. It's the alternator. I'm behind on my car payment and I got to get the car fixed. So, I contacted Carchex and let them know, and that I'd like to cancel the membership at this time. The first rep hung up on me, and the second one put me on hold for 15 minutes and then sent me to a voicemail. The third time I called, they said that they would get me over to the cancellations department. Nobody picked up the phone and it said to leave a recording. So, I left a recording. I looked in my email and found the guy's information and called him directly. They said that he wasn't in at the time so, I left a message on his voicemail and sent him an email. But I haven't had any response.

The representative was great. There was some sort of promotion that Carchex had going on prior to Christmas, and I had just bought my car two days before Christmas. They said it just ended but the rep told me he was gonna see if I could still get the discount. That was great because they were able to get my monthly premium much lower. However, the follow through wasn't that great. Once all of the discounts were sorted, they were supposed to send me a contract that was updated with those prices. Instead, I still got the initial premium that they had quoted me for without the actual discount. I had to call them back. Once I did, they compensated for the mistake but it could have been a much simpler fix. It took me another 15 minutes to get the right person on the phone who could change it.

The providers all seemed pushy but the salesman I had from CARCHEX didn't seem he was. He was very good. A lot of people tell you anything to get you to sign up, then it's not what you would expect. But he seemed to be very honest, so I figured I would give him a shot. I sent them a check. And I told them, “From now on, I need something that I could send the check.” I don't like to put my numbers out there. I hear too many people getting ripped off. They put their information out there, and get ripped off. So he said that they will send me a bill every month, and I will make my payment.

Haven't received policy in mail yet and contract doesn't start till 1-6-2022. My rep was pleasant on the phone. I Googled and company has high consumer ratings. Great deductible. Other companies were shady on the phone and I felt pressured into making a decision when I wasn't ready.

I purchased my coverage months ago and this is the first time I've had to use my extended warranty. I purchased the Platinum coverage to include the electronic coverage for my vehicle. My wiring harness for my tailgate needs to be replaced. The cost is $950.00 to replace it. This wiring harness is for my all my lights on the tailgate including the back wiper and inside dome lights. I was told that the wiring harness for my tailgate is not included in the electrical components of my vehicle. No one from Carchex told me when I purchased my warranty that wiring harness wasn't included. I've have sent a lot money on this warranty and I'm very unhappy.

Everybody from CARCHEX that I reached out to, even the people I told I wanted to cancel and give them the reason why, tried to see if they could work out and give me at least equivalent to what the other companies offered. But everybody was pleasant. They gave me all the information I needed so I was able to make that decision. I would recommend CARCHEX if people are okay with the value for the money they are getting.

Have been with Carchex for 2 months now. First of all, the book they send you of what they DO NOT cover is huge. I purchased the Silver plan. About a little over a month My alternator went out which was approx. 600.00. Carchex initially wanted to pay about half of that or less. They DO NOT COVER the fee to look over the vehicle for problems. I heard the Adjuster "Tony" on the phone with my repair guy and he was BEYOND rude. Very abrasive guy this was. My mechanic informed me that they were partnered up with Carchex and had to complain through Corporate to get my price down to which they were successful. So Fed up with Carchex only after my first repair I made the decision to cancel. I have been on the phone over 2 hours now, not talking to anyone that could help me cancel. This is NOT the same people that sold me the contract in the first place....Once they get your direct deposit payment you are hooked. Buyers beware!

I went to the internet and checked rates, quality and excellence, and CARCHEX was a better value than the one that's in the TV all the time. Their reps were pretty good. They come up front with the truth. They didn't try to hide things. I got an equal plan to what the other company was giving. It only costs me $9 more a month.

CARCHEX gave me the best price within the first few minutes, and the customer service was smooth.

I had great service. Everything was explained to me. It was for a longer time than what was offered at the dealership. I was able to make payments. Not come up with the whole amount at one time. I have what I was looking for bumper to bumper coverage.

The rep was pretty good. He went over everything.

The rep was very knowledgeable and explained everything. Our truck is out of warranty and it's not that old, so we wanted to have some kind of warranty on it.

I've been with Carchex several weeks and so far, so good. I got a deductible that I wanted to do a bit lower, but that's cool. My needs were met, and if something goes wrong with the car, it could be covered.

My wife called Carchex, then we both talked to them and they sent us a brochure. The purchase went okay. There's a time limit of 30 days and 500 miles before anything goes into effect and we're waiting on that, but the initial seemed on the up-and-up. It’s hard to tell anything over the phone, but once we look over the contract, then we'll make a final decision and go from there. My wife handles a lot of the investigations on different items and she's thorough, so I trust her judgment as far as the paperwork. Also, we called CarShield and their pricing was high. It was between $100 and $200 a month for as long as we wanted it. With Carchex, it's a little over $100 for 24 months then we get the last three years for nothing.

I had a good experience with the rep of Carchex. He answered all my questions and sent me a sample contract so I could look at it and see what it all entails. However, there are a lot of loopholes and also wiggle room in their contract. They want documentation of all your maintenance and verifiable documentation. If you miss an oil change or you’re late on an all change, they have the possibility of not covering something. Also, they use another carrier. They're not the administrator of the policy. They implement the policy, but the bottom line is whether something is approved or not has to go through their underwriters in a warranty claim.

Carchex worked with my financials to make sure that my payment was where I needed to be. However, I was told that I had to have at least 500 miles on my car from the time I took out the warranty. That's a problem because I work from home and don't drive a lot. I'm trying to weigh whether it was worth me even keeping the extended warranty 'cause if I never hit that 500 miles, they will never pay if anything happens to the car.

Mike, who was my rep, was absolutely amazing. He made the process super simple and explained everything.

The rep was easy to work with and seemed to have the information I needed when I needed it. Signup was easy too.

Whenever I called in and spoke with Carchex, the communication was good. However, when the lady sold me my extended warranty, she told me I would have 500 miles but my paperwork came saying a thousand.

The rep gave me all the information I needed and so far, so good.

I had a very good experience but I'm a little disappointed that I paid money for an extended warranty that doesn't start instantly. The sales never told me anything until I was giving him my credit card information. Also, once he made the sale, he couldn’t get me off the phone quick enough.

The explanation came out good as far as the warranty and deductibles. I had a warranty on a previous vehicle, and the engine went out on it. It didn't go completely out, but it kept coming up with a check engine light. When I went to the warranty company to see about getting a new engine because all the mechanics said new engine, they said I hadn't maintained the vehicle to their specifications. I said, "What I did is according to the manufacturer's specifications, which is every 6,000 to 7,000 miles on changing the oil." They said, "But our warranty specifies 3,000 miles." I was out of warranty coverage. One of the things that I double-checked with Carchex was what their specifications were. Did I have to do it every 3,000 or 6,000 to 7,000 like the manufacturer suggested? They said, "No. It's according to manufacturer's suggested." I said, "That's great." I love people that do it that way. They don't try to throw little nitpicky things at you.

Purchasing the coverage was very simple, and the rep was very pleasant. Getting an extended coverage totally depends on the type of vehicle one has and their baseline financial status. For me, it was worth it. I have a BMW 540i.

I have a 2012 Dodge Durango that I put on warranty with Carchex. I felt a little rushed, though. I couldn't get all my questions answered. The rep made me feel like I was asking questions as if I was having problem with my vehicle, which I was not. I was just asking questions to make sure that I was getting the right car protection. Also, she did not explain to me that the purchase price is $4,299. She didn't give me a total. She just said I'll pay $119.43. Also, they're called Carchex, but when you get your policy it says it's called American Auto Shield. That should have been explained to me too.

CARCHEX was very interactive. They gave the understanding what all things will be covered and not. So I was happy with that. They gave me the quote and then I went through that. They assisted me. Right now, everything is good.

I felt like I was being baited for one price then switched to another. Other than that, the experience was okay. The sales rep was nice.

Carchex was less expensive than the other provider I was looking at and I was very satisfied with how the purchase went. The only thing was when they tell you the mileage for the coverage, they do not state that that includes your current mileage. When they say the policy's 100,000 miles, they're not saying 100,000 miles. They're saying the difference between what you already have on your car, like 60,000 and hitting 100,000. So the warranty only covers 40,000, not 100,000. That was a little deceiving. The other thing I didn't care about was the 30-day grace period. I'm not driving that much so I'm finding myself having to go out and drive around so that when the 30 days come up and my policy should kick in, I've reached the mileage.

The process was very clean and easy, and the representative, Anthony, made the purchase very easy as well. I called in twice and got the same representative, and he helped me through the process. He was full of information and knowledge.

The sales rep was very congenial. She thoroughly explained what services were provided and told me that she would send me information in writing that supported what she was saying which Carchex did. When I called initially, the phone was picked up on the second ring. But when I called to cancel, it took probably a day and a half to do that. I realized that I can just save the money that I was spending on the warranty and in the unlikely event that something happens, I'll have the money. But Carchex has my trust, and I'd recommend them to someone else.

I just signed up on Carchex. The reps answered all my questions and the experience was great.

I just signed up last week. The plans were acceptable and they were up there with the other ones, but the salesman was the dealmaker. He wasn't pushy.

CARCHEX had the best price and what I was looking for. The only thing I didn't like about it is when I made the purchase, it was easy to get in to them. But when you call back and try to see what was going on, it takes a while to get contact with somebody.

It's been like two weeks since I started this account and I have got no response about my payment and paperwork in mail or email. Please let me know what's going on so that I can stop payment if needed.

They had the best price. They also had great options. The rep I worked with was also very polite and informative.

I googled online for the best warranty and found Carchex. Their customer service during purchase was good.

Working with CARCHEX has been good. When companies talk to me initially, the vehicle is rated by year, model and mainly miles. Mine already had 117,000. So, they graduate me to an extended warranty meaning that the main things may go wrong by the vehicle getting up in age. CARCHEX had categories where you didn't get to a certain mileage point and things of that nature and all that factored in. But that was fine for me because the contract is actually for five years or 50,000 miles. After two years, I stop paying but I'm still under warranty. So, that was good.

The signup process was good. I came in knowing what I wanted and the rep was not pushy. I just got Carchex, but my husband had it before.

I had another one call right after Carchex, just to compare prices, and the guy said, “Yeah, you can pay $25 and you'll get a whole another year and you won’t have to pay. But you got to decide right now because it might change after you hang up.” I said, “I cannot make that decision without talking to my husband first. We pay our bills together as a family. You can't just do that.” On the other hand, the Carchex guy said, “I understand that. I got a wife. We got bills together.” It didn’t seem like he was trying to change the policy every two seconds. Apart from that, Carchex has 112,000 miles on my car, but my mileage right now is 111,235. They should have been able to pull up my mileage from when I had my oil changed not too long ago. They told me that my next oil change is 115,272.

Purchasing my plan was easy and the lady rep was helpful with getting me the price I needed.

Carchex's prices are competitive and the customer service was very good. For me, a younger gentleman who doesn't have a whole lot of money, having that extra protection is important, especially with an older vehicle.

The plans were good and I recently signed up. The guy I talked to was talking quick almost as if he wanted to rush off the phone. Other than that, though, he answers the call if I have any other questions.

Car repairs are not cheap nowadays, and it's important to have a vehicle protection plan. Originally, I got them for my daughter's car. I started doing some research online looking for different companies. I found Carchex and chose them based on the Google reviews I saw compared to CarShield. My interaction with the Carchex rep was good. Professional.

I have sent you 2 emails to cancel my warranty. You have not contacted me regarding this. I want an email in return asap. I want my prorated refund, less paid claims paid, which are zero. Minus $50 dollars.

The guy I talked to was nice and he answered every question that I asked of him. To me, it’s cheaper when you buy Carchex, only because the purchase itself is cheaper. If we would have waited till it got to 80,000 miles, then it could have been like 5 or 6 grand.

The signup process was really easy. I called first and talked to one person then the guy transferred me to a manager. I spoke with him and we made a deal. Carchex sent me an email with all the information, then they followed up the email with the paper contract. I'm very happy with them. I also read their reviews on claims and there were some mixed, but mostly great reviews.

I had one phone call with Carchex and they got my money on the first call. They went through everything with me and made it affordable for me to go through with it. I just got my packet this weekend, and I have yet to go through it.

The person I was working with was helpful and working with Carchex was very seamless. They did everything they were supposed to do and helped me understand the process and answered all my questions. I would definitely recommend them.

The signup was easy. I got a quote then somebody called me back with a bit of information. It would be nice though if I could get a quote online without having to speak to a rep. Other than that, the rep was very nice. She sent me a sample contract, and I looked it over. I figured that most of these warranties, from what I read in the review, that they would cover about the same thing. It sounded good, so I went with it. We like the protection plan just for the peace of mind. Statistically, we won't have to use it, but it’s nice if we have to use it.

I've been doing business with Carchex since March 2015. I have purchased several auto protection agreements and have personally recommended family members to their company. I sold my car in July and subsequently canceled my contract with CarChex. This had been the most dragged out and subsequently worst customer experience I've ever had with any business I've dealt with. Once you make a purchase, you are no longer revenue, rather a business expense. Further details will be added.

The service with Carchex is great. I've been with them from 2015 to 2020 and then, I re-engaged with them three weeks ago. The experience that I have with some of their products led me to subscribe again. The claims process was good when I had them in the past and my only problem was when the inspector came in to evaluate the repair and was taking a little bit of time. You take the rental and pay for everything. And then, they will reimburse you, which I am not okay with. But other than that, they cover what they say they will cover.

The reps from Carchex answered any concerns that I had. They pick the package that they want to give you, but it's okay. It covered my whole car.

CARCHEX has a better rate. The rep was really nice, patient, and cool.

Bill Y. was persistent and pleasant. I feel like I made a good decision with the package he offered. When asking for and setting up bank info I would have appreciated a heads-up that the withdrawal was going to be immediate.

The purchase with the rep was easy. They gave me different options and worked out a payment plan.

Craig was amazing, which was one of the reasons why I went with them. It was helpful that he used to own and work for Audi dealership. He informed me about my vehicle and things that I didn't know. So, I loved signing up with Carchex. The experience was great. The plans were fair and the price was more expensive than some but cheaper than the highest. But they dealt with the company and they're co-parents of the company that was the highest. So, Carchex gave me a good deal. I tell people about it now. So far, everything that Craig said was true. The deductible was a little bit high but the people that are charging less of the deductible was a scam artist too. They never fix your vehicles. So, I was very happy.

Dealing with Carchex was decent and it was a fair price for the coverage and the kind of miles that it would cover.

The signup process with Carchex was good and on my payment plan, I would be making payments for a year and a half. But in the last two years, I still have it for my two vehicles.

I've been getting a better price deal since I got with CARCHEX. They gave me an extra 60,000-mile warranty. The rep that I dealt with was a real nice person. CARCHEX did everything accordingly.

CARCHEX is really straightforward. Their reps were very knowledgeable about the plan and what extends to it. They were well-informed and informed me of things that I never thought about for a vehicle. They were also very courteous.

Carchex sent a message and I called them about it. The package deal I got says it only covers the motor, internal parts on the motor, and the transmission, and the modification of the rear engine. And right now, I'm trying to figure out what the heck's going on because it says it doesn’t cover any sensors. I thought I was getting bumper-to-bumper. But I wasn’t. I'm not very happy with them and I'm gonna call them back and talk to them again.

Customer service was more than adequate. But I did feel that I had to peck to get the best quote considering that I'm a veteran and first responder. I had to ask for the lowest possible rate for me and then someone said they had to put me on hold to check with a supervisor. Then he came back with an actual price that beat the competitors or I would not have gone with CARCHEX.

The customer service at Carchex was great. They answered all my questions and I was happy that there was a follow-up phone number and a contact person I can call directly. On one occasion, I left a message and the rep called right back.

When I did my research online, Carchex was the number one Better Business Bureau recommended car extended warranty. They were also at the top of every list that I was looking at. I went on the website, filled out the information, and then someone got back to me right away. The rep helped me get into a plan that not only was affordable, but worked for what I was looking for. I told him that it's for my work vehicle, but it's my personal vehicle. It doesn't have any work licensing on it nor it's refinanced and he said that because of all of that, it qualifies. He just put it down that it's my work vehicle and I'm the business owner ‘cause I did self-employment. I love my car, but I don't want to put a $10,000 or even a $5,000 transmission into my car when I still owe 10 grand on the vehicle. Overall, Carchex can save me tens of thousands of dollars.

The first time I called Carchex, I spoke with Brandon. He was great. He answered everything that I needed and even broke it down to me. He told me at first my payment was gonna be $400 if that was fine with me. I told him that was a little too high and he worked with me. I say highly about the service that I’ve received from Carchex and I recommend anybody to them if people ask me about an extended warranty.

Carchex can make it a bit easier to get quotes without having to talk to a person. When you go to their website, it tells you to put in your information for an instant quote, and that's a lie. It just takes your information and then sales guys start calling you. If it says I can buy online and I can get a quote online, how do they know I'm not sitting at work and I don't want someone calling me at that moment? Maybe I'm in a meeting and I'm just playing on the internet and I don't want them to know it. Maybe I'm an educated person who can read the benefits and I just want to buy it without having to go through that call where they read to me what I already know.

I spoke with the sales representative as well as the manager from Carchex, and they were both very helpful and informative. I received the packet via email but it was small and I couldn’t make it out. But I was a little bit put off that any electrical parts weren’t covered. I said I was gonna call back and find out specifically why that was written out of the policy. I have an Audi Q7 and there's a lot of bells and whistles on my vehicle. Knowing the type of vehicle I had, that should have been something that was emphasized. The purchasing process was a pain. They took my money fast and being that particular part wasn’t explained, that almost gave me a bad taste in my mouth.

I have a 2015 Subaru Forester. It's a very good car and I only have 72,000 miles on it. My warranty on my car was either 100,000 miles or seven years. I maxed out on the seven years. I also bought the extended warranty that covered everything. That is exactly what I wanted and the gentleman that I spoke with was able to give me the similar package, good through 120,000 miles for the next three years. I was happy with how much it was per month.

So the customer service was great! Everything seemed exceptional. I was pleased to feel confident I was covered. Price seemed little high but the Peace of Mind was worth it. Then I had issues with my AC, they paid for 1 part. Refused to pay for additional parts that were damaged by the compressor failing and refused to pay for ANY labor, they did pay only for the compressor but not even the labor to install that part. They wanted to review the claim and it took 5 days with my car sitting in the Mechanic's shop to finally make a decision. Like I can give an extra week without my vehicle for you to make up your mind to leave me such with $1300 bill! Frustrating and funny trust them at all, no peace of mind, don't recommend to anyone.

When googling reviews on different warranties, CARCHEX was in the top five. I didn't want to pay for the number one because that was really expensive, so I went with them. The guy I talked to during sign up was pretty ugly honest, so I appreciated that. That's not a normal thing in sales.

The rep did a good job. For my SUV, the range of coverages wasn't very much. It's powertrain, which is fine as that's the major thing I worry about for that vehicle. I was able to get the extended coverage with other things for electrical for my Kia. But I still haven't received a welcome packet for that. One of the things that they need to be more upfront about is the 1,000 miles plus 30 days. Sometimes, they fail to mention that until you ask. Other than that, I"m very satisfied with going through the purchase process. The rep was very knowledgeable and he was able to answer all my questions.

A Nightmare!! Opened up Claim under the wrong canceled extended warranty, gave Repair Facility an Authorization Code! The next Day, Repair Facility was called and voided! Absolutely incompetent back and forth now, with paying car rental out of my own pocket! Carchex at Contract Installment never advised, that an Inspector has to come out! Very fast in getting your monthly installments, but when it comes to Service a Nightmare!!

CARCHEX is a good choice. When I signed up with them, the rep I worked with was very friendly. He knew his policies, went the extra step to help me get what I needed, and still looked for discounts for me. So far, I made 2 claims with them and one of them went great. But the second claim didn't go so well. I didn’t read in the contract that I had to pay for diagnostic fees to find out what the car's issue was and that was very pricey. But if I read the contract, I wouldn't have been surprised. It was understandable and because I had the first good experience, it outweighed the bad experience.

Even when the original package was out of my budget, the team worked with me to get something that was in my budget. They were great and they made sure we got everything done right on the same phone call. Having a warranty is extremely important. I'd rather pay a little bit every month than thousands when something does happen, which normally does with a used car.

My friend recommended me to CARCHEX and I didn't get what he told me about it. He said that there was gonna be a $100 deductible and I could have unlimited mileage. But when I went out and then they brought me in on it, there was nothing like those. I got it for four years and I have 6,000 to 8,000 miles on it, and he told me that I'd get 125,000. Then we had to do it again. Since I had 6,000 to 8,000 miles, he told me that I still couldn't use them. I had to put 5,000 miles on my car. My anniversary day is gonna be on the 22nd of this month. If anything happened, they'd tell me that they won't be able to do anything, so I didn't put 5,000 or better on it.

When I was doing a Google search and came across ConsumerAffairs, they put me in contact with about four different companies and at the end of the day, CARCHEX was best priced. A lot of those companies that are trying to sell you something are hot and heavy when they come on. Then sometimes, it's hard to get ahold of the person you're dealing with when you make the decision. But I was able to get ahold of somebody at CARCHEX. My representative was not available to speak at the time, but my information was on file and I paid for my warranty. The package that they offered me was all-inclusive of everything I was looking for, which they were able to offer me based on the year and mileage of my vehicle. When the time comes for me to file a claim, I'll see if it was worth it.

I was with Protect My Car at first, and then they didn't cover certain things, so I moved to Carchex. The customer service did a fair job. I just made a payment today and it was gonna be my second month. I paid it a little early because I’m trying to make a claim. My car has been acting funny now. I was wondering if I was able to make a second payment, I would be able to file a claim even if it's not within 30 days.

CARCHEX had the most extensive coverage for the least pay. I had a pretty good experience with the rep that I talked to. I would like to talk to her again because I wanted to go over some things since it's a new policy. I'm wondering about the predictability of the coverage and how long the coverage is gonna last as opposed to how long my payments are gonna last. It seems like I'll be at the end of coverage and still making payments, and I'm not trying to do that.

At the last minute, they gave me a price reduction. They also offered some things in the warranty that Ford didn't.

CARCHEX was very professional and didn't use a sale pitch and they weren't coming at me. I like the way the representative explained everything to me. She broke down the stuff, what was this, what was that. She had me in a loop and I was pretty good with the decision I made. The price was fair even though I had gone with another one and cancelled them. I also liked the way that I was treated as a customer. My son is getting ready to move over with them as well. I’m satisfied.

I read some reviews online about another company and they didn't have very good reviews. Then, I read a few articles and it said that CARCHEX was a pretty reputable company. I signed up with them and they had decent plans. Plus, their reps were very friendly, informative, and helpful.

I did some research on the internet and CARCHEX got rated highly. I also went to the Better Business Bureau and they had a positive rating on it. When I contacted them, the rep I got was excellent.

The representative did his job and was pretty informative. The plan options were good and the money wasn't bad.

The plans that CARCHEX offered were not cheap, but they were good compared to others. The rep I talked to was very gentle and very clear. He didn't hide anything and was answering all my questions.

They had a good plan for the price. The customer service was personable, polite and comfortable.

Bought a warranty a year ago from Carchex. Finally had a repair needed. Alternator went bad. Barely limped to a mechanic. Carchex only offered to pay about 1/3 of the cost of repair. I paid 4300$ for this warranty for peace of mind. They told me to buy the part myself and have the mechanic install it. How do I do that when my vehicle is broken down? This company is a scam.

CARCHEX had a better deal than anybody else that I talked to. The rep that helped me set up the policy did good. Everything seems to be fine.

The rep from Carchex was very satisfactory and I was satisfied with his knowledge. I wanted the bases covered and the sunroof wasn't covered on the plan that I got but I'm not trying to pay anything close to $4,000. So, I got the AC, the powertrain and the transmission.

I Google and read some B2B and the two names that kept coming up were Carchex and Endurance. I went with Endurance to start with but the guy there was terrible. I have a hearing disability and he was not willing to accommodate that. I told him to go pound sand. The next day, Carchex called. I spoke with a rep and it was to respond to the sheet I had filled out the night before. She was awesome. She immediately made me feel I was important and what I wanted was important even though she wasn't pushing herself.

CARCHEX had good reviews. I also know people that used it before and they had positive things to say about it. The price was pretty reasonable too. I spoke with Alex and he answered all my questions. He also gave me a rundown of how it all works. This is the first car I bought by myself so I wasn't quite sure about the proper way to get the insurance and Alex was pretty helpful. I've been fairly satisfied.

Carchex had some very reasonable packages compared to some of the other places I looked at. I did most of the sign-up online and for the rest of it, I talked to one of the agents and one of the agent's managers. They were very knowledgeable and they explained everything crystal clear. Carchex has been pretty good.

My car has been stuck in Ford auto repair for almost 4 day due to part pricing differentiate of $10.87 which I have to pay OVER my deductible. This is completed miss and fraud information and as informed warranty of Powertrain plus should cover all expenses after my deductible as mentioned in my contract. Now I have to pay over my deductible even after calling and spending couple of hours on the phone along with warranty department of American Auto Shield which CARCHEX has provided. I have been completely stressed out with this warranty and spent a lot of time dealing with this tension issue and losses where I have to pay just the deductible.

My rep was very polite and thorough. He was trying to do a very good job of making sure I had everything that I needed and that I had any discounts that I was eligible for. I am a veteran and he checked into that for me. I have and would highly recommend Carchex. Everything went fine from what I've experienced with them.

The signup process was quick and easy. My rep was a very nice and honest person. Carchex is worth the money.

My experience with them was very good. The rep I worked with was very helpful.

The rep that I talked to was amazing. He explained everything to me. With everything that he explained and the option and choices that I had, I decided to go with CARCHEX so I could be more protected, especially with my vehicle. CARCHEX has been amazing and there's not been any sneaky payments coming out of my account. Everything seems to be going good so far.

The rep explained the coverage really well because I asked him detailed questions on some stuff to make sure that I fully understood that it would be covered or it wouldn't be covered. He was really good and informative.

The rep that I dealt with was honest with me. He told me the warranty was up next month and in fact, he told me that it was paid off about a year ago. He asked if I would renew and I said, "Okay." I'm very satisfied with Carchex so far because I had no problem with the car.

Carchex offered me exactly what I was looking for.

I called Carchex to see what the prices were and then apparently, they went through with that transaction. The only way, allegedly by the rep, to save the rate was to give them my card. So, I gave them that and told them I’d call back when I'm ready. Then my card got charged and I called back telling them that and cancelled. Dealing with the rep was good other than they ended up charging my card when I never confirmed it.

I checked about three different companies and the coverage from Carchex seemed to be decent-priced. The rep who worked with us was fine and the purchase process was easy.

The lady that I talked to was pretty good. It was kind of an unusual circumstance because she called me back while I was in the doctor's office. We talked for quite a while, but then I had to hang up. She called me back again and I was kind of reluctant to close the deal because I didn't like the price. It was a little too high. So then she turned me over to another guy. The gentlemen that I spoke to sounded like a used car salesman. I didn't like his technique that much. But they reduced the price and the warranty was something I was looking for. I got the 18-month payment program.

The manager that I had a talk with was really nice. He gave me a discount on the first installment. Also, majority of the things were getting covered in the Carchex extended warranty while the other companies were not covering it. I have a hybrid and majority of the times, the things that you want as a hybrid owner are not covered in the other policies, whereas Carchex is focusing mostly on the hybrid systems. I had a really high mileage that was somewhere around 139,000 miles, and majority of the companies don't give extended warranty on the cars that have exceeded 140,000 miles.

I submitted two claims under this program. First claim was denied and the second claim I was told that my car was now over 100,000 miles. This company still continues to draft my account every month even though I'm no longer covered, and submitted cancellation request several times.

The deductible with CarShield is 100 whereas with Carchex, it's 50. But at the end of the day, Carchex wanted more money - 170 versus 95 with CarShield. In 22 days, CarShield is gonna have me covered where it took a full 30 days with Carchex.

There were some points that I did like about Carchex like the ability to be reimbursed for rental cars. The sales reps were very professional.

The rep was very kind and courteous during the purchase and 99% helpful.

The reps talked me through the signup process and helped me with it. They were very professional. They told me I'm not covered for 30 days after I sign up with them. I'm covered at a set rate for 24 months and they said if I don't have the car anymore, then whoever has the car, or if I get another car, then it would just transfer the policy over.

The rep was good and explained all aspects of the coverage very well.

Carchex was affordable compared to a lot of the other companies. Their customer service was also really good. They answered every question. Went over and I asked a bunch of questions and they broke everything down for me and made sure I got the plan that I wanted.

It’s been 2 months and I still didn’t get my package in the mail yet. Plus I paid $177.03 twice and still no paperwork in the mailbox for me. I talked to customer service. They keep getting my information for nothing. They put me on hold for 25 mins and never got back to me. Where is my package at?

The Carchex representative I worked with was the best, personality-wise, and she really was terrific. She made it so easy, was very nice and helpful the whole way. However, I thought we would have gotten some paperwork by now. But that's the only thing.

I have a BMW M Sport, and I was recommended by a friend of mine who owns a shop that handles a lot of extended warranties. He found that Carchex is what he's recommended that had no problems. Signup was quick. The person who handled it was thorough, straightforward, and we made a deal. I had a very good experience. I had no problem dealing with them and all my questions were answered. I'm very satisfied with all of the coverage that I'm getting, and I already recommended it.

After we’ve made full payment for this particular service more than a month ago, we haven't received a single piece of paper from CARCHEX. We would like to pay for our upcoming payment but we can't. I even left a message and I heard nothing from anybody. The 30-day review is coming on and we're dissatisfied just for now until it gets corrected.

The rep of Carchex during the purchase was amazing and very informative. When I told her what the other people offered me, she worked with me.

It was great when I purchased Carchex. I talked to Larry. Really nice guy. We went through all the information. I would ask him questions and we had a nice long conversation regarding the warranty. I was very satisfied with the information he had available for me. He seemed to have good knowledge of how the warranty works and what is covered and what isn't. I was happy with him and my experience.

The sales part of CARCHEX is good. However, my convertible roof ended up not being covered so I had to do an upgrade. But I didn't know I had to go through the whole new process again.