CARCHEX Reviews

Someone I know who has Carchex said that their services were good. The rep I dealt with answered the questions that I had and he was very detailed on what their extended warranty covered. He was great.

Purchased a policy recently for a high mileage car I was going to keep. The next day I decided I was going to purchase a new car and not keep the high mileage car. I call CARCHEX to cancel and was told to fill out a questionnaire to get the cancellation completed. I filled out the questionnaire, emailed it back to the person at CARCHEX, and that person never emailed me the cancellation confirmation that they told me they would do once they got the questionnaire back. I will be stopping the credit card payments and will be letting consumer reports (whom recommended CARCHEX) know of this incident.

The representative was very convincing and he was very good. They have excellent customer service.

The rep told me what to do to file a claim. He was very good. He gave me his contact information. So it’s good to know a name and who you can call. Purchasing the warranty was pretty easy.

My sales representative, James ** was fantastic! He carefully walked me through the details of the plan (without any pressure), and made me feel very comfortable in my decision to purchase the warranty plan. I highly recommend him, as well as Carchex.

My car has got almost 80,000 miles on it and I intend on keeping it because I really like it. The car's in good shape but I just wanted to be covered just in case. I went online and Carchex had some good reviews and according to those reviews, they were one of the top rated companies. So, I contacted them and the reps made the purchase simple. They were friendly and professional. They spent some time with me and I got some information in the mail, which was the warranty and a booklet on how to file claims and stuff like that. So, it shouldn't be a problem. The rep said the payment plan would be zero interest. It is payable over two years for a four-year warranty and they’re withdrawn monthly. It was a favorable experience with Carchex.

I looked into the policy of Carchex and ended up getting one. But I talked to my dad and he told me that for the mileage of my car and the amount that I'm driving it, it wasn't a point to have an extended warranty. I went with his advice and I ended up cancelling it. The reps were truthful and answered all of our questions. They told me if I cancel in 30 days, I would get my money back, which I did. So, the whole experience was good and I'd recommend it to somebody else.

Everything went smoothly in signing up with CARCHEX. Nothing was complicated -- I picked the plan, went over it, and paid for it. The specialist I dealt with was very informative. He was very good. Having a vehicle protection plan is very valuable.

Thank you for your time and information. The warranty coverage looks great and the price was definitely right. I look forward to working with you in the future. My previous warranty company gave a lot of extra perks for the first 13 months, but you guys cover more for the duration of the term.

Had Lincoln Navigator with 118k miles that developed engine knock after a few months. Claim refused because it had some gunk in the engine, which is one of those convenient fine print items so they often don't pay out. ALL VEHICLES WITH OVER 75,000 MILES HAVE GUNK, SO THIS IS EFFECTIVELY A SCAM. YOU HAVE BEEN WARNED! Richard **

The representative was very helpful in getting me the right warranty with a great price. He also helped with answering all of my questions and made a very good first impression. I checked the reviews first, which lead me to go with CARCHEX.

I had to call the bank to dispute my refund. They kept sending me to the answering machine then ask you to leave a message and they never call you back. 45mins on hold. Long wait times Get a person and they put you on hold but if you spend money they can process it right away. The bank called them. My money was back on my card in minutes. Dont waste your money 30 days waiting period and a 1000 miles. Your car could break down on the 30th day and you only be at 400 miles and you still can't get your car fixed. Don't get fooled by this warranty true story.

Carchex had the best coverage for the money on the vehicle that I was trying to get a warranty on. The purchase was easy. I had questions afterward and called back in and they put someone in charge who was very knowledgeable. Right now, it's a good experience. I hope that what they had told me is really gonna happen and all the different items that are covered on my warranty.

The reps of Carchex did well. They explained everything in detail. If I had any questions, they answered them. And everything seemed to be a go. The payment plan was good as well.

I purchased a policy from Carchex last year. I had seen good reviews online about them. Then it ended up being canceled ‘cause I couldn’t afford the payments. So I was getting a new policy and it was a great experience. It was pretty easy.

Carchex was pretty high up in ratings when I Googled them. I also called a few places and Carchex had competitive pricing. Their rep was very courteous and professional. It was good dealing with him and he explained everything. It's very valuable to have a protection plan. It can get expensive. I got one for peace of mind if something would ever happen.

We bought a different truck and it’s kinda gotten pretty loaded. I thought it might be worth spending an extended warranty on it. I'd seen Carchex's ad on Facebook and I called them. The gal that answered there was cordial enough. After she got off, a guy got on there and started off being a smart-ass, East Coast guy. I mentioned it to him and things straightened out, and then we went our way. He toned it down quickly. Carchex can improve by having the same person from start to finish. Other than that, everything else went well with them.

The supervisor who got on the phone was very rude and pushy and didn’t listen to what I was saying. If I wasn’t dead set on on deciding to buy an extended warranty, the experience with the supervisor I spoke to would have been enough to cause me to go somewhere else. Very unprofessional, very rude.

The ratings of Carchex online made me decide to buy a warranty from them and everything was smooth. They put some dude on the phone and he started spitting out numbers. I said that I would pay him this much and I told him I wanna pay upfront. I paid cash. Maybe I coulda got a better deal but it worked well.

No pressure sales experience of a quality policy that is reasonably priced, that which could not have been beat elsewhere. I had multiple phone calls with a number of companies, but none were as courteous, responsive, and well informed as Carchex.

I felt good interacting with Carchex's specialist and I hope I got the best price. I also had them call me with regards to another vehicle that I am trying to figure out an extended warranty on, and their numbers were pretty comparable. And I have two vehicles that are substantially years apart from each other. So, that was a little alarming. I’m gonna be giving a car to a kid, and I wanna make sure that the car is a safe vehicle and that they don’t have to worry about anything.

I went online and I checked on numerous companies. I liked Carchex's record and how long they’ve been in the business. I liked everything about the company. They had a great rating. I read the reviews and the reviews were good. And the price was more than with another company, but I liked their process better. Also, they were gonna work with where I bought my car originally from and I needed to make sure that the dealership was under their umbrella. The experience with them was great, but I had to cancel it because my son traded in my car for a new one. It was a short time that I was with them, but I would recommend them.

The Customer Service Representative who helped me on the phone was very patient, and professional. Was very helpful in explaining coverage, and payment plan. Customer Service was great, and even called his Manager to assist when he didn't know the answer.

Got initial call from representative who put me on hold a couple of times looking for a specialist who could give me an actual quote on an extended warranty. Evidently none was available & representative stated a specialist would call me in a couple of days after 10 a.m. Pacific time as I had requested. However, that was multiple days ago & no one has ever called me back, so I am VERY disappointed. Have now placed another written request for a quote & see if someone responds.

I bought my car from my daughter in 2016 and the warranty on it has run out. I did some research and Carchex came up as number one and then Endurance was number two. The first salesman that I talked to at Carchex was very pleasant and helpful. He then put the manager on the line to close the deal. I told them that I was considering another company, which was Endurance, and the manager walked me through to get to the Better Business Bureau, because I'm not really savvy on online. And he said, "Do you see where they've had 700 complaints and we've had 70? And do you see that they've lost their Better Business Bureau rating?" However, I felt like he was kinda sketchy. It was not anything that made me not go through with the company, though, because I did purchase it.

So far our only dealings have been purchasing a Carchex extended warranty, but that process was simple and smooth, no high pressure sales tactics and no badmouthing of other providers. Should we need to use the warranty we're confident it will be just as smooth.

Dealing with the rep from Carchex was high pressured but it was okay. I was gonna wait and then I got to hung up on them, but that was not the only way I could get away from them. So, I was gonna check with some more down there. If it's not a good insurance, I'll drop it so fast it'll make their heads slam.

Carchex is the best extended warranty company that I’ve searched up. They gave me a deal that I couldn’t refuse and getting the plan was very simple and professional. They put me on a plan that I could afford which was the silver plan for $3,100 total and they gave me a two-year payment option.

Got a quote that was over $1000 more than other companies. They kept telling me we aren't the cheapest company because we do things right. Found other people recommending Endurance. Ended up getting a policy with Endurance. Carchex emailed to follow up on my search for an extended warranty company. I replied that I chose to go with Endurance. They responded that Endurance wasn't a reputable company and shared a link to the Better Business Bureau that showed Endurance's recommendation level as N/A and Carchex as A+. What I found more interesting was that on the BBB site Carchex had a user rating of 2 out of 5 stars and Endurance was 4 out of 5 stars. When I pointed that out they then offered me $650 off. I didn't respond.

Carchex had a lot of positive reviews over some others. And then their price was also reasonable. Everything went very well with my purchasing experience with them. There was no pressure.

I decided to get extended coverage for my vehicle because with my past experience, every time that my extension warranty runs out on anything, something happens. I like the pricing of Carchex and they also had better reviews than others. I had no bad experience when purchasing the protection plan. Their reps were knowledgeable, too. However, it could be a little bit cheaper, but it is what it is.

Jeremy sold me a contract for reduced rate @ 24 months. Debited 18 month contract for first payment. Tried to contact Jeremy by phone and W **. Finally customer service put me in contact w/ Jeremy (who agreed I was not charged right) who transferred me to Matt. Matt put me on hold (it went to a message to leave my phone number). Never received a call back from Matt. The next day I called c.s. and Matt answered the call! He said he didn't call back because Jason needed to listen to the audio. It would be the next day. Matt transferred me to cancellation dept.

I went to a dealership to talk to them about vehicle warranty and I got a runaround and a stupid price. Somebody told me about CARCHEX. I looked them up online, and they were number one in the United States. Their rep was really helpful and told me what it was gonna be, what it covered. I paid more but I’d be happier with it. Their rep was polite and informative. I asked him a question and he answered it. He sounded like he was concerned that I got a good deal. To me, it’s always important to have something like an extended warranty because back in the old days, even with my old cars that I have now, I can fix them myself. But with this 2017 Challenger, I can barely imagine what’s behind the dash with all the electronics and how much it costs. I know there are at least three computers on that car. Changing the oil is about all I do on it, so it’s valuable.

Question about local service stations. I was not able to find a local service station. The service rep was very helpful. Had to call 2x. Second call great. 1st was a holiday but none called the next day. Did leave a message on day one.

I was asking for legitimate people who would carry out because I understand that a lot of people are not paying when there is a problem with the car and I don't wanna experience anything like that. I was surfing online and Carchex came up. The rep was very professional and helpful. He explained to me what they would do and what the procedures were. I hope that I'm gonna be having a good experience with them.

My wife and I both bought trucks in December and one of them didn’t have an extended warranty on it. So, we bought a warranty to ensure that we have an extended warranty, and that it exceeds the manufacturer’s warranty. The one that was being offered to my wife was almost $5,000, so it was prohibitive compared to CARCHEX. The staff we worked with were quite knowledgeable. We opted to go with the platinum plan because it covered everything from the basics through the gold plan and then a few other things, which made it very attractive. Overall, we are very satisfied. If a friend were buying a new car and they were looking for that kind of insurance, I would certainly recommend CARCHEX.

I really like my representative. He has a great phone personality, and is very helpful! He was able to suggest what policy I should have at a similar cost to the one that just expired. And when I called him with questions, he called me back right away.

I asked the Carchex rep a couple of questions, and they answered everything to my satisfaction. The gentleman I spoke to was very good in working with me on a payment plan. He did a good job helping me meet terms according to my situation, so it’s very good. There's nothing that I think could be improved unless they can make the price cheaper.

I was concerned about my vehicle due to its age. So I shopped around for a warranty and CARCHEX did a very good job of explaining everything. The package I got seemed to be good. But then I had to cancel it because it turned out that my car's odometer doesn’t work. They said for me to get it fixed they would have to use part from something else and then something else might not work. And so that wouldn’t be worth it. That wouldn’t be a good idea, probably, to change it. So, that would make it hard for it to be insured, unless they just did it for a number of years or a time, but they won’t -- as well as with the odometer thing too. Nevertheless, they have been very quick to deal with.

I did the initial research and found out that CARCHEX was one the best one. It turned out that the warranty is not as comprehensive as I would have liked, but it's better than nothing. I would have liked for them to have a more inclusive warranty.

We have a warranty still in effect with EasyCare and it's about to expire so my husband got on the internet, found CARCHEX on the top 10, and we called them and we bought it. It will not take effect until we're 997,000 miles on my car. We haven't had to use it so we're good so far.

I just purchased my extended warranty on my 2020 Jeep. I will not need to use it for at least 3 years, but the customer service was excellent and I hope the customer service will be excellent when I need to use the policy... Time will tell.

He notes to me I was sold a contract for Auto Warranty coverage from American Auto Shield. Let me say that had I known I was not getting a Carchex Auto Warranty but rather a third-party especially one as shady as American home or car shield, I would have never agreed or excepted a contract with them. I am now finding out that they have a way of making covered items dropped off. Previously covered items and the adjuster also Denies that he’s been shown issues from one of the shops. They have a very rude and abrasive customer service rep who cannot simply look up the part, nor can they respond to my request for copies of all the paperwork on my claims.

The warranty that I had through the dealership had expired at the mileage of 100,000. A protection plan is very valuable because you'll never know the unexpected expenses that come up at any given time. I went for CARCHEX based on their Google reviews. The young lady that I spoke to passed me onto her manager to get another $100 off for a military discount. It was simple and easy.

The process was easy and the coverage was decent. They put a cap on repairs this time, I did not have one previously. Overall satisfied with the service. The warranty covered most electrical items and almost everything mechanical. The sales rep had a lot of knowledge of the products available and was able to suggest a product that met my needs.

I came across CARCHEX online looking at different insurances. Getting my vehicle protection plan from them was easy. The reps answered all my questions. The plan is pretty good and I’ve already recommended it to a couple of people.

I’ve had CARCHEX in the past. I’ve had to use them before, so I think they're extremely valuable. And we’re getting close to the end of the month for the month, and so I wanted to go ahead and secure a coverage. I did a little bit of research and then once I’ve talked to CARCHEX, they gave me what I thought was a very reasonable deal. And I decided to go ahead and go with them. Their reps did a great job. Give them a call and take the time to research it and then just negotiate.

I haven't had to use it yet and hope I never have to. It's a peace of mind thing. I use my truck to tow a 5th wheel camper and hope to go across country soon. I looked at a different company, but got better value with yours.

I haven’t needed to use my benefits yet. But so far, I’ve been happy. I’m hoping that when the time comes, the process will be just as easy. Customer service has been easy. No pressure while I was deciding when to purchase coverage.

The customer service was nice and the paperwork was very simple. The price was a little steep, but they said they cover everything, so I'm not really too concerned about it.

I just enrolled 2 days ago and hope I don't have to use this service. I think I got a good deal for the money and hope that the bad info I read was only a few bad deals. If you don't like this review, then stick it.

I recently Purchased a 2002 Porsche Boxster S with 57000 miles. You don't buy a car like this without an extended car warranty! I called and was immediately quoted and now my sports car is covered for 72 months or up to 132000 miles.

I’ve already been using CARCHEX, and I had it on my other vehicle, and I totalled it. And I’ve been using it for a while, and I like it. So since I replaced my vehicle that I totalled, I went ahead and got the warranty on it because I do it for ride share. The person that sold me the contract was excellent. He called me several times.

My vehicle is a Mercedes and it’s got hot parts. I was able to get a coverage set up with Carchex. The deposit was only $50 and everything was good. The agent was nice and for the most part, explained everything to me what was covered and how long I had on my warranty and all.

The CARCHEX rep that I dealt with was very accommodating and explained everything clearly. My experience has been fine.

Carchex was the best one we could see at the time. They seemed to offer a little bit better than some of the other warranty companies. I called Carchex and the gentleman I spoke to answered all our questions. We wanted to get the warranty sooner after my daughter purchased her car. The gentleman gave a number so my daughter could call. She was at work and it was difficult for her to take a call or buy the warranty at that time. But she agreed with my research that Carchex was good. I got the top protection plan and their rep guided us pretty well. In every sense, he was excellent.

We had Carchex once before and they were a good company to deal with. They handled our purchase well. The first young person I talked to told me the amount that it would cost to cover the car and it was more than I could budget because we’re on a fixed income. We’re senior citizens. And so, he put a manager on the phone, and after a while, we came to a point where we could afford it. ‘Cause I was really gonna hang up and try someone else, but they were willing to work with me. However, it took almost two weeks once for them to get out, go through the car with the checks at the dealership, to be sure that it needed what they said it needed. And it was inconvenient to not have your car for that long, even though we had a loaner.

My experience with CARCHEX has been fine. I went ahead and cancelled, though, today. The cost was a little bit too much for me. Originally, I was thinking that I could get by reasonably on the cost of it because my car had some miles on it. It was probably gonna need some work on it. The cost they quoted me the first time was a pretty good quote, but then they realized that the mileage was wrong from what they thought it was and what it actually was. So, the price went up after that, so I decided not to keep that particular product. I never used it, so I was able to back out of the contract and get my money back. CARCHEX did what they could for me and they actually reduced it the second time, but it wasn’t the quote I got the very first time.

I bought a new vehicle and it didn't have a warranty on. I was calling and getting quotes, and the rep from CARCHEX was good. They were able to guide me into the best protection plan.

I had a little hesitation about car warranties because I've heard bad things about them, but not CARCHEX. They were pretty straightforward and worked with me on the price I wanted. If I ever need it, hopefully it's easy to process the claim and get my car taken care of.

I already had extended coverage on my vehicle, but whenever I took it in to get the heater fixed, the current protection I had didn't wanna cover everything. I agreed that $180 to replace a heater motor was not enough money for labor and parts, so I ended up having to pay for it out of pocket. I looked for a new warranty and I saw a bunch of good reviews for CARCHEX. Purchasing was very straightforward. I told them exactly what was going on. The company that they were trying to put me with was the same company I currently have, and I told them no. So, they switched it up.

I have been a customer since 2010 and have always been treated great. CarChex covers what it says in the contract and no hassles or excuses. I highly recommend CarChex. Price and service are excellent and phone staff are polite.

It’s always better to have the warranty. I wanted to make sure that I was covered in case there were any issues and I had to come out of pocket. Carchex looked like a good option and they seemed to have good reviews. Their rep was very good. He explained the different options really well and tried to ensure that I was receiving service at a good price. He worked with me a lot to accommodate what I was looking for. It couldn't have gone any better.

If you don't have extended warranty, and something happens, you'll be out of a lot of money. I did an internet search and I didn't see anything too bad about CARCHEX compared to the other ones. Everything was alright when I signed up except when they told me it's gonna take a month or 1,000 miles for it to go into effect. That's kinda ridiculous. I didn't know that until after I got my paperwork in. The week after I signed up, I had to put my car in the shop for transmission parts. But I didn't call in for the claim because it's under the powertrain warranty for Ford motor company. I'm satisfied with CARCHEX so far.

I had a good experience with the reps of Carchex. They negotiated with me. They did a good job and they were professional. It was sufficient in the job they were doing.

Volkswagen cars are expensive and I'm hitting about 80,000 miles. I wanted an extended warranty that I didn't have to pay $4,000 and had a reasonable monthly payment. It was great dealing with the Carchex rep. I'm very satisfied with my coverage. It provides peace of mind and security that after 1,000 miles or a month, everything on the vehicle is covered in terms of any issues that I may have with the car. I'll just use the number for CARCHEX and then they'll work with the dealer.

I researched the heck out of CARCHEX and according to my research, they are one of the best companies in this area. They did a pretty good job of covering everything that ended up needing to be covered, but it took them forever to take care of things, to approve things and to get things paid. The dealership ended up keeping my car for at least a month, six weeks, two months at a time while I was driving around in a free rental car. It was costing them through the nose but they were so slow and inefficient. My car just sat in the parking lot at the dealership without even being worked on while we waited for the warranty company. I didn't appreciate that one bit.

When we purchased the car, it had a warranty on it and we received a letter on it that it was gonna expire. They gave us a certain time so we can renew, but my wife took a bit of a while to renew it. So we were looking for a company to take that over in case anything was to happen to the car. I checked everywhere and Carchex was the one that stood out and had good reviews, number one rating, and great customer service, so I chose them. Going by the contract and seeing the possibilities that if something were to happen with my car, it’ll be covered. I feel great about it. I had just taken my car in for a check up. They checked the motor, the transmission, and they did a full safety check.

In my mind, Carchex is in the business of making money. Like an insurance company, the profit is in not having to pay on claims, for which they have collected a premium. However, since my premium makes me a contributor towards Carchex’s profitability; I believe some semblance of customer satisfaction, not only should be expected, but achieved.

My experience with Carchex was great. I did my research and I found out that they were the best warranty company to go with. It was easy to get the insurance and the people were very pleasant and even very cordial when I had to get out of the agreement because I bought a new vehicle with full coverage. They were great. If I needed to go back to them, I would. I would refer them to anybody.

I looked Carchex up online and it had good reviews. Setting up the account with them went pretty smooth. The guy I worked with was good, and it has been easy to get things started.

I probably wouldn't do Carchex if it was an ordinary car, but it's a Dodge Hellcat and it's a very expensive car, $90,000. I like Mandy from Carchex. She was very, very truthful about everything with the car when it comes to the policies. I hope they are the people they say they are, because from what I've heard, they're good. So far I like them.

Knowledgeable staff. They were very helpful. The cost was acceptable. The coverage was explained clearly. The gentlemen I spoke with gave me explanations of the coverage and the payments. I understood the program and am looking forward to the service.

After one day of reading reviews I learned that the company has less than favorable reviews. After calling and having the service canceled, it is still showing on my credit card. After repeated phone calls, I cannot get a answer or a callback.

When I bought a from CarMax, I also bought an extended warranty. But it'll run out when I make my last payment in about two weeks. I looked at several different sites and reviews of car insurance places on the internet and most of the time, Carchex came out on top. Signing up with them was easy. I called and told them I was interested in getting a price on the plan. Their price was in line with everybody else, but they were rated a little higher. The rep explained it all to me like a used car salesman and I decided to go with them.

The factory struts on my 2009 Audi R8 are leaking, have been for some time. I filed a claim. Royal declined to open it on the basis that, in their determination, the part in question was a shock and not a strut. Internal Audi part memorandums clearly identify the dampers as struts. I went to Carchex, specifically the manager of customer relations, Jason **. He carefully reviewed the information and determined there was basis for a claim. Although Carchex wasn't able to get Royal to budge on its position, they showed their customer loyalty. They even opened their wallet and offered soft dollars toward the replacement of my struts. Carchex didn't have to do that. They could have taken a hard-line stance. They didn't. I'm impressed with what Mr. ** and his team did to prove they stand by the customer.

I bought my vehicle from a car lot. I wanted to make sure everything was covered so I decided to get an extended warranty. Carchex was the top provider that came up. Everything was good with my experience with their reps. They were professional. However, I just feel that there could’ve been more offered on it than what it was. It was just motor, transmission and powertrain warranty, no suspension. I just got an offer today so I might be cancelling Carchex.

I looked into inquiring about extended coverage for my vehicle because my other vehicle is covered and I thought it was a good idea to have the extended warranty on it. I figured if anything was to go wrong with it, like the transmission, it needs to be covered. Carchex came highly rated when I was trying to find out a good warranty. I called them and I talked to a couple of people. At first, the rep tried to sell me a six-year warranty and I didn't really think that was warranted because I probably won't keep that vehicle that long. But other than that, I figured he was just trying to make money and I understand all that, so it was no big deal. I just told him what I wanted.

My vehicle started getting into the higher mileage bracket, and sooner or later something's gonna go, so I figured it would be a good time to look into an extended coverage. I saw the advertisement of Carchex on TV and my experience purchasing a warranty from them was very good. It was all explained to me and I like the way they knew what they were talking about. It was also at a price that I thought was reasonable.

I used Carchex back in 2010. I recently acquired a warranty from them because the car has a lot of miles on it. Purchasing from Carchex was easy. The reps did good. I understood everything they were saying. The rep was cool, too.

The courtesy and responsiveness was very high. I am only giving three stars because upon reading the exclusions in the warranty I find it covers virtually nothing and and also does not cover diagnostics. The plan I had explained to me is different than what is in print and I requested to cancel the contract once I read the warranty and what it does and does not cover.

Everything was great with my experience with Carchex and everything's fine with the coverage I was looking for. Getting started with the process wasn't difficult at all. My interaction with their rep was cool as well.

Carchex has refused to honor warranty claim on preapproved repair work by a certified repair facility. Work was performed in July, 2019. They also do not respond to queries about claims either by email or phone. Standard response is, "call back in 20-30 days." Average wait to speak to a person/agent is in excess of 30 minutes.

I had a leased car, which I bought from the dealer at the end of my lease. I didn't have any coverage on it so I went out and looked at coverage. I had gotten Carchex, but I called and terminated the policy when I disposed of the car. The process to purchase and cancel the policy was very pleasant.

The Carchex rep we spoke with was very helpful. He helped us compare rates and showed us their reviews online on the PPP board. And because of the pricing, we decided to go with them.

Having a vehicle protection plan is extremely valuable for my high-end car. And due to the persistence of the sales representative, I got an extended coverage from CARCHEX. He was very thorough, professional, and accommodating. He stayed in touch with me and also called me on Black Friday to offer a Black Friday special, and I enrolled.

Purchasing a warranty from CARCHEX over the phone went well. The rep was able to get me the best protection with them. I like the way that they handled me.

Everything seems pretty awesome so far. On November 29, CARCHEX wrote me an email for the order confirmation of the contract and there was a slight error in the engine detail on my truck. So I wrote them back and made that correction. I told them that the engine of my truck is 6.7 liters turbo diesel, and not a 6.4 twin turbo. The rep also wrote back that day and said he would update it. I’m still waiting for them to send me the hard copy of the policy. But I got what I wanted, and it was a decent price for what it was.

I wanted to acquire an extended coverage because the dealer was offering a lesser warranty for a higher price. I looked up CARCHEX and one of the other big companies. But the other one never called me back. I tried calling them and nobody picked up. CARCHEX reached out within two hours. They gave me a quote right away. It was black Friday then and they had a sale going on, so it worked out. The interaction with their rep was good. They were helpful, really nice and straightforward. They explained the quote, what the coverage was and it was clear. For what the price was, I thought the package was fair. I gave them my payment information, and then it was done. The process was quick. But I ended up canceling it yesterday.

I bought a truck and it got a lot of miles on it. It's all highway miles, but still I was concerned about it over the long haul ‘cause I needed to get about three years out of it, and I drive a lot back and forth to work, and I wanted the security of having a plan there. I started the process of buying the policy with CARCHEX. It was a quick and painless process but it's 30 days before you can actually use it. They sent me the initial packet and I looked it over yesterday. It seemed everything is pretty good. The rep was good too. I talked to another gentleman after him and they were helpful over the phone. That was the first time I've ever dealt with them, and I was pretty impressed. Also, they were the number one rated online.

From the initial contact to now, Carchex was incredibly pesky and persistent, more so than I have ever experienced with any company. Initially, I said, "No, thanks.” I wish they had stopped continuing to push for it, but they very aggressively tried to get my business, which I ultimately had to give them because they were one of the only two that were going to cover my car with the proper coverage that I needed. The other company had slightly better terms available and after getting the other company a trial run to see what would happen, they failed to produce. I wanted to see what Carchex could do, so when I was ready, I reached out to them and said okay. Things went smoothly and painlessly after.

I was with CARCHEX for about a year in the past and their service was good. However, the last person I talked to was very rude to me so I never called back. It was a sales call and I tried to set it up 3 times, but things keep happening every time I try to set it up. I said, “Look, my car got contaminated again.” And the lady said, “Just tell me right now you don’t want the coverage.” So I said, “Well, just take me off ma’am,” and then she hung up the phone. I can’t deal with a company like that ‘cause that’s rude. So, some people that work in CARCHEX are very nasty.

My experience in purchasing a warranty from Carchex was great. It's recommended through my insurance company and there were recommendations everywhere. Their reps were very knowledgeable and very helpful. They did more than I was expecting. I really appreciate the service provided.

Contacted CarChex to get a quote on an extended warranty for 2018 Infiniti QX80. Intent was to compare with a quote from CarMax. The salesperson hung up when I would not provide the CarMax quote. VERY UNPROFESSIONAL!

First I found Carchex administered by Royal Administrators to be the pantheon if warranty coverage companies. The proof is my Mustang had a new transmission, fuel system overhaul and throttle assembly replacement, water pump and these far exceeded the $2900 contract price. They covered even when I had emergency repairs during hurricane Matthew and did not have a chance for shop to call. Note! I made sure assiduously that my car was serviced iaw service manual schedule. Carchex is a stellar company and has an A+ rating with BBB. Seriously, this is a real owner’s review and if you do your service as required carchex covers the repairs of items listed in the contract when they fail. Rest easy, don’t fall for others in BBB that are cheaper and have consumer warnings by BBB.

After many phone calls and e-mails trying to sign me up I finally said yes. Made first payment by credit card over the phone. Have not heard or seen anything else (yes) since last week. But of course CARCHEX is only a broker so I suppose the real info will come from the warranty provider.

In case something happens to my car in the future, I purchased a warranty from CARCHEX. I looked at the reviews before I bought it though. And people say that CARCHEX is one of the good ones. The rep was very helpful. When I called back and I asked him how to make claims, he explained it to me. He also gave me the extension number.

The Carchex agent with whom I spoke was very pleasant and very careful to explain all details of the contract and my payment schedule. I felt confident that I could put my trust in him, and I was delighted to find a 7 year warranty at such reasonable payments.

My representative took the time to explain coverage, and he listen to my concerns! The rates were given as well! He wasn't pushy with his sales also. That describes it wasn't about him, but it was about my choice! I would let most of my friend know how great my sales rep was..

Carchex will not refund my money, 2 days after purchase. I've called up to 8 times and have been put on hold for 30 min or transferred multiple times, with no answer. I've also contacted the salesman, asking for a refund and he's ignored my emails. I have filed with BBB.

I had gone around to so many warranties and wasn’t satisfied with what they were offering. They had F rating, or they don’t follow through with their claims. So I called Consumer Affairs, and I got in touch with CARCHEX. They were very, very polite, and very nice. They tried to help me as much as possible, and I appreciated it so much. But I heard that they didn’t follow through with their claims. One lady said she worked for CARCHEX and it wasn’t good and she could count on her fingers how many claims weren’t completed. I’m a new-time buyer, and that was my most biggest worry. So I switched to Endurance. They did a couple of extra things that CARCHEX didn’t, and they offered roadside assistance. The price was comparable. But as far as my budget went, Endurance won.

CARCHEX's rep did a good job. He upsold me, but that was his job and I don’t have any problem with that. I’m still waiting for the hard copy though, which would be my only concern. Although he was thorough about explaining the plan to me, I need to look at it as it is in writing. It has only been about 11 days, so maybe that’s normal. And when reached out to him this morning, he got right back to me and that was a good thing. Overall, I’m happy.

Purchasing a plan from CARCHEX was fast and easy. I never had an extended warranty and I was really interested in getting it because I really like my Cadillac. The rep was outstanding, very informal and helpful. When it came down to the money that I had, he was very good at explaining the payments. He offered me a plan that was higher and he was even capable of extending the payments to 24 months and making it lower.

At the time I purchased my CARCHEX warranty, it seemed that they had better reviews. But after I signed up, I realized that the positive feedback is largely related to the sales portion and how their salespeople behave during calls. It's on how they answer questions which is a pleasant experience overall. But then, after that is over and there is a claim, that’s where things really go downhill. Once I decided to cancel, I sent an email and I made a phone call. I was on hold for about 25 minutes and I hung up because no one was picking up. I tried to get the same salesperson to contact me and cancel the policy. That was a couple of weeks ago. However, I have yet to hear back from anyone.

Purchasing my warranty from CARCHEX was a very good experience. I ended up talking to a couple of different companies 'cause their rep had to call back and forth but still the process went fine. However, there's a caveat in their contract about commercial vehicles and it says full or part time. I use my truck four or five times a year for a side business I have. They should have some clarifications about what would be covered and not covered and whether they would consider my truck commercial or not.

I cancelled the one I had before and joined CARCHEX. The one I had before had a lot of bad reviews and was $89 a month forever. The CARCHEX rep gave me a rate and I went outside and got my mileage, but it was a little bit more than what I thought. So, he raised the price a little bit. He said it was 140 something a month for two years, and then the next four years is free. They had a better rating. And I got the book with all the benefits in it.

The agent was very detail-oriented, which was why I decided to go with them. He was able to guide me with the best protection plan that was best for my car.

My daughter bought a used car and she's had a few iffy things, and I've been after her to get an extended warranty. The Carchex guy was very informative so I was pleased. We got him the information, and then he gave us the details and let us decide whether or not we wanted to go ahead and do it. We had it put on a credit card so it'll have a monthly deduction.

I’ve had breakdowns before and it’s nice to have unexpected insurance when you’re not expecting something to break. I’ve been looking at an extended coverage for a while, coverage on whole vehicle and I was looking online. From what I read about CARCHEX, it seemed to be pretty good. The purchasing experience was okay. I recently bought a new used truck, so I got that. And then after talking to CARCHEX, I decided to go ahead and get one for my other vehicle too. The rep was informative. They answered my questions and offered me the best price. The couple times when they called me and I didn't have time to talk to them, I asked them to call me back and they did. There was one plan they brought to me, which I didn't like. They understood and found me something different.

CARCHEX's rep was very thorough. I interacted well with him. They seem like a good company to work with.

I needed an extended coverage because my vehicle coverage was about to wear out. Purchasing a protection plan from CARCHEX was okay. I've had them for three weeks now. The young man that helped me, Turell, was a good guy. He seemed to do what he needed to do to get things done. He was clear and he answered my questions. He did a good job. He was professional, thorough and went over everything with me. When I would stop him and ask him a question about something that I didn't understand, he would get back to me if he didn't understand it as well and clarify it for me.

I bought a car but the warranty that the dealership was trying to give me was too high. So, I went out looking for my own. I bought the CARCHEX warranty the same day and everything was good. They answered anything I asked them.

Sometimes, things happen when you least expect it. That was why I went ahead and got an extended warranty. When I purchased the vehicle on the dealer, they said CARCHEX was one of the best. The sales guy explained to me everything, and he showed me the step by step. And it was very easy to understand. They helped me a lot with the customer service matters.

I checked my car's existing insurance, like when it was gonna expire, then I did a search and found the best deal I could get from Carchex. I checked with them and their guy provided me a couple of good deals as well, so I bought it.

I got extended coverage for my vehicle thinking that I don't wanna go to the mechanic and worry about them getting over on me. I went for CARCHEX since they had higher ratings and I had a good experience signing up. The reps were friendly and they explained everything. They didn't rush me and there was no pressure. They did let me think about it.

I noticed that there were a number of recalls on my car, and my car is a 2015, which is a decent year for cars.I have a certain amount of money left to pay off the vehicle, and I'm getting close to paying off this vehicle. And that's usually when things happen to the vehicle. So I wanted to go ahead and be smart about things and proactive instead of reactive. CARCHEX is the only one that I've heard of that actually does what they say they're gonna do and is not a scam. I have a co-worker who has CARCHEX, and she's the only person I've ever heard that had an extended car warranty that she purchased not at a dealership, and it actually was beneficial.

We were interested in CARCHEX, and when we talked to their rep, we liked what he told us. The application was good and we just got a package in the mail.

My vehicles had ran out of warranty and I got extended coverage through CARCHEX. It was recommended by a BMW dealership. Their rep was really knowledgeable with what he was talking about, and I like him. My warranty hasn't kicked in yet, but everything is working good so far. It's pretty valuable having coverage so if something goes wrong, you could take it and go pay your deductible and it's good to go.

I liked how with CARCHEX, I don't have to put as much money upfront. Though there was another aftermarket warranty company ranked above them, I went with CARCHEX because I didn't have to put $500 out. When I was buying my warranty, CARCHEX's reps were helpful and cordial. The start-up process was good.

So far, everything is good with CARCHEX. It’s been great when I got everything set up. They worked with me on the price. They were super friendly, super helpful, and followed up with me quite a bit.

I liked how CARCHEX's price was fair and all of the different companies that they were recommended by, including Carfax, Kelley Blue Brook and Edmunds. Purchasing my vehicle coverage from them was easy.

My car had been called a lemon by the dealership and it had things go wrong with it that should never have gone wrong this early in the game. For instance, the computer of the vehicle died and it was 50 to 100 miles before the warranty expired so it was covered. But the brain of your car should not be dead within three years or 60,000 miles. Also, my high-pressure fuel pump went out and they said they have never seen that in a Sedona. They also said they didn't know why mine went out.

Just purchased an extended warranty for my BMW. I have not had the service long enough to use it nor need it but it seems like a great value! I feel comfortable with my warranty purchase! My manufacturer's warranty just expired and I wanted the peace of mind.

Everything went great with CARCHEX. I did a Google search on car warranties, and CARCHEX and a few more companies came up. But I went with CarShield at first because a guy at work went with them. But then I talked to the guy from CARCHEX, and he convinced me that CARCHEX was better than CarShield. So, I wound up leaving CarShield and going to CARCHEX. The salesman was a good guy. He really went above and beyond to get me as a customer. He went over the package that I signed up for with me and he explained it to me, so I decided to go with them. CarShield is a lot cheaper, but the package from CARCHEX sounded better than their thing.

The extended warranty that I have on my vehicle is running out at the end of the year and I did not want to get rid of my vehicle. I did a good bit of research and CARCHEX had good reviews. They seemed to be competitively priced and they gave me a good bit off because I was a veteran. Customer service did a little sales type pressure going on when you don’t immediately buy a contract, but that was pretty normal. They gave you a quote based on the mileage of your vehicle, and then if you wait too long, then you’re out of the mileage. I got to go 30 days or 1,000 miles, so I’m still within that timeframe. I know why they do it, but at the same time, I don’t really need to be called everyday to see if I’m going to buy a contract.

I had CARCHEX on my vehicle when I first purchased it. I talked to a gentleman originally, and it was a good fit. I recently renewed it and I added another vehicle on it. The purchase was really easy. The gentleman who I talked to was so helpful and he got me the best price available. I have his contact information so I have a direct person that I can call if I have any issues. And I like that added little personal touch there.

This is my first car and I’ve been paying a lot for maintenance and some stuff that the people before me didn’t really do. If the car were to break down again, I didn't think I could pay to get it running again so that’s why I decided I needed something. I found CARCHEX online and it had the best rating and the best customer reviews so I decided to go with the best one.

I went to have my vehicle serviced when the check engine light was illuminated. I have a 2012 Ford Edge with 107,000 miles that I purchased used 2 years ago when I purchased the warranty. It then already had 92,000 miles. That is why I picked up a warranty. I truly did not realize that I paid almost 4K dollars for a three year 37,000 mile warranty. Well, I was at dealership (Ford) and I was told that I needed a new coil bank for cylinder 1 in my engine. It was misfiring. It was called in around 1015am and service advisor was told that the service would have to be approved and they would be called back. Well no one called back and service advisor had the frame of mind to call them back around 130pm. Meanwhile, I was also waiting at the dealership. That was poor customer service.

CARCHEX's rep misunderstood what I was saying. I wanted insurance for my truck, but they sold me a warranty for getting your car fixed. I sent money out of my account to get it, thinking that I was insured. Now, I'm sitting here calling around, trying to find insurance and waiting for CARCHEX to send my money back. The rep told me to check today and when I did, I found out that I was overdrafted. CARCHEX was only supposed to take out 167.40 and I had $175 in my account, which was enough to cover the cost. I have to call the bank and find out what happened. If I had a newer, up-to-date vehicle, I'd go with CARCHEX because it comes in handy and they keep the car running right. It’s a good company, but I’m looking for something else right now.

We just got a truck for my son. When you buy a used car, you never know what you’re gonna get. So, we decided to do an extended warranty and make sure that his investment was covered. We got CARCHEX, and we worked with Joyce. She was awesome. She was very friendly, very knowledgeable, very helpful, and a very good salesperson. She was able to explain everything that was covered. CARCHEX put me on a payment plan. It was an easy process and everything fell into place.

I purchased a car and there were some issues with it so I took it back at the dealer for them to fix it. That's why I was in a rush buying the Carchex warranty 'cause they said that it was almost 125,000 miles on it and it would be no problem. I had to remind the reps that I don't have the car back yet and I had to explore some other options that were also listed at Consumer Affairs. But Carchex' price match beat everybody else by at least $1,000 dollars and got me an extra year and/or 25,000 miles more warranty. It was hard getting some other places to leave me alone because of that. I had to wave two companies off multiple times. A rep wasn't able to convince me to move and I told them there was no way they're gonna beat $1,000 and the miles. Also, I'm comfortable with CARCHEX 'cause they're based on Maryland, where I live.

The vehicle I have has a lot of sentimental value and it still runs as good as any 2019 out there. However, before anything comes out the left field and I spend thousands of dollars on anything interior or anything under the hood, I decided to get a warranty just to be safe than sorry. I started doing some research and googling and CARCHEX came up at the top of all the lists. After comparing them with other car warranties, I decided to go with them because they were the quickest to respond. They were also very thorough with the information they provided.

I'm at the Chevy dealership as I type. This is the second time I called in a claim and was denied. It's like this company purposely get you to sign up with them only to find loopholes to never cover your repair claims when you call in. And for me, that's very disappointing. Right now, I need to have the Evaporative Purge Solenoid repaired, yet I'm being told by customer service that it's not covered under my plan and that it's a separate charge. WTF! I thought what I already purchased covered all my major problems this car may have. If you can't help me when I need you the most then what good is paying this company monthly for? I'm not happy with this company at all.

I had extended coverage with CarShield and I was not pleased with their coverage. When the salesman called me, he told me that my car would be covered from bumper to bumper, except for maintenance side of it like tires, brake pads, battery, radiator, and lights. When I had been with them a couple of months, I asked them to send me a policy. And I found that they had about three pages of exclusions that they didn't tell me about. So I felt that they had not been upfront with me and I didn't want to do business with them. They didn't cover seals, hoses, and anything on the emission system. There were a lot of things that they didn't cover that were mechanical terms that I did not understand. I decided that I wanted to go with a company that I could understand. So, I did some research and I called about six different extended warranties.

Everything went pretty good when I signed up with them, but the guy never told me that they were the underwriter. I thought I was getting it directly with CARCHEX. Then, when I got the package, it was not directly with them.

I’ve done some research online, and so did my husband, and he had already been looking into CARCHEX. I did a couple of calls, and they were very persuasive and they pitched me a good deal. I felt it was reasonable. I spoke to one guy and he told me the options and then he went to get his manager. I work in sales and I know what they’re doing. I was pretty attuned to the sales pitch, but I like them and what they said made sense. The only thing was that I have to drive another thousand miles before the coverage kicks in. I’ve never done this extended warranty thing before, and I was told that was normal.

I had two issues in last three months. One issue was the tensioner belt that I had in August, and then the other one was the engine in September. When I called CARCHEX, I told the rep about those two incidents that happened, and I asked whether those would be covered if those kind of things happened in the future. The rep said those would be covered. That first call to get the warranty was good.

I have an Audi and I like to work on my own car but it has cost me a lot of money in the last year. I didn’t wanna do any more work myself on it and spend more money. I looked into an extended warranty so that if anything went wrong, I have something else to cover that. I’ve already been with CARCHEX before and it ended up my car was in a bad shape so they needed more work to be done before I could get coverage through them. So, I never did any claims with them before and it didn’t work out. But I knew I’d probably go back to them. The customer service was perfect and they gave me an incredibly good deal when I signed up so, it went well. They gave four years, 80,000 miles, but I only have to pay for two years.

Surprised at how easy it was to provide the necessary info to start a warranty policy. Less running around than with the dealership which would not certify the vehicle and all previous repairs was performed in their shop. Thank you so much.

They don't answer the phone for warranty help. Took four days, five calls per day, leaving messages, etc.. and still no help or someone to answer the phone. Sales personnel right on top of the phones but nowhere else. It takes a letter written and 50 to 60 days to get a warranty (3 days old) refund!!

We decided to get an extended coverage and what CARCHEX offered sounded reasonable. Our purchasing experience was very good ‘cause the rep came out with a deal that makes sense to me based on some factors. So far, so good. However, I haven’t gotten my card yet that’s supposed to go on that vehicle.

I got a new car and I wanted to be able to save money in case anything happened. I decided to get a service contract and I called other places but they didn't answer. Then, CARCHEX did and gave me the information I needed. So, I went with them. Purchasing the contract was easy and the reps that assisted me were good. They were thorough and they helped me understand things. I told them I couldn't afford something, and they went back, checked on it, and I got a better price.

I wanted to go ahead and get Carchex again in case anything happened to my car. I've seen some other companies at auto shows but I went with them because I trusted them. I had them before on another car and they've been willing to pay out when I filed a claim on my engine. Most companies try to hassle you, but with Carchex, everything was good. They don’t give you any hassle when you’re trying to file a claim. They have nice customer service too. They're friendly and willing to work with you. They also offer you payment plans but I pay mine out in full.

Great coverage at a great price! The representative Helman and manager Dan did a great job to earn my business. I now have the peace of mind that I was looking for when buying a previously owned vehicle with higher mileage. I would definitely recommend this company!

Eventually I got a hold of Carchex and they were kind enough to work out the correct price. I am very satisfied at this moment and would prefer to remove this review.

The dealership where I bought my truck was trying to strong-arm me in the finance department and they were only gonna cover it for three years or 36,000 miles. I was looking online trying to find an extended coverage and I found CARCHEX. They had the best for the amount of time and they were rated good. I called them up, talked to them, told them I needed to think about it and then, I had them send me something because I wanted to know what was covered. The guy went through the whole spiel to me this morning and they told me that everything was covered. So, I bought it.

I signed up last month and James was outstanding and very informative, nice and courteous. He called back too. Everything was okay and I'm waiting on my contract as well as a letter so I could pay my next installment.

While I was interviewing several companies for my auto extended warranty, I kept going back to Carchex. They were the ONLY company that would send me a review of what the warranty covered, how much it cost, and what was NOT covered, so I could take it home and discuss it with my husband. NONE of the others would allow me to do that, they said it was a now or never deal. So I hung up on them and called carchex back and talked it over with my husband and it was a done deal.

For peace of mind, I got an extended coverage. I read the reviews and chose Carchex. I like details and the rep was very detailed, explained well and made sure that I understood what I was getting into. It was very good. Every time you start something new, it's always good, but once you become a customer, make sure you get the same or better service. I value service more than anything else.

I would give negative stars if that were possible. If you're simply looking for prices on an extended warranty dont even bother with these people. I called them up to get an idea of what it would cost to get a warranty from them and the manager got on the phone proposing all these deals that would only last the length of the phone call. Give me a break. This is such a tired pressure tactic it made me want to write this review. There are other companies that will give you quotes and let you think about it. Not this one however.

I just got the paper about my coverage and I don't appreciate that it's totally different from what I was told. I wanted to speak with someone and verify the coverage, so I tried to call Carchex but they didn't answer. Apart from that, it was an excellent experience when I purchased.

The rep told me all the options and gave me the best deal he could find. It was great. I also haven’t had any problems with Carchex, so I just decided to renew with them.

I have not get a welcome package in the mail. Whenever I call customer care I can never speak to anyone. I am very dissatisfied with your service so please let me know if I need to dispute the charges or am I going to get a package in the mail.

It was ok, but a little forceful to buy due to Columbus Day. The price was reduced by a few hundred dollars. I have not used this wty yet and when I do, I hope I don’t have any problems when it comes to getting my car fixed.

I bought the extended warranty on my 2013 Diesel Ford Truck. The sales person told me every thing was covered just like the original warrant from Ford up to 100,000 miles. I had a DEF censor go out which shuts the engine down to 20 miles per hour if not corrected. I took the truck in to a ford realer and they turned in the problem to Carchex. Carchex told me the part was not covered. Not part of any component coverage on the truck. This is a necessary part of the engine so as not to emit pollutions in the air. After much discussion with Carchex they still would not cover the part which cost me over $ 1,000.00 out of my pocket, plus the expense I was out for a policy that was ((((NO GOOD)))) for over a year's worth of payments. ####DO NOT BUY A CARCHEX EXTENDED WARRANTY#### THEY WILL DENY YOUR CLAIMS.

Sales representatives, Terrell, and Jackson were helpful but not pushy, Gave me time to review everything and answered all my questions! Would recommend to my family and friends. I explained what my situation was and they tailored my Policy to what I needed!

I just joined CARCHEX my KIA at 61,000 miles. I am happy that I am assigned a CarChex Specialist who answers the phone and follows up. I turned down from a competitor a lower priced longer offer finding CarChex customer service and satisfaction on BBB to be excellent. The vehicle service contract is superior.

He was open about what they do and do not cover and why they do not cover things. He asked good questions regarding what I wanted out of the coverage. He was also upfront about the price. I like that the coverage is transferrable or that I can cancel it and get a refund if I sell the call prior to the end of the coverage time period.

If it wasn’t for me already having an extended warranty and not realizing I bought it with the vehicle at purchase, I would have stayed. Great customer service overall. Once this current one is up I’ll be returning if they let me.

Call me please. I was on hold forever then told to call back. Still waiting on call back. I had left message. Auto is not and will not make conditions for coverage. Very dissatisfied with communication. Called number shown and it was a different number.

While investigating an extended service agreement I knew I had to perform my own due diligence. My first and very last call was to Bill. Without any guarantee of getting my business, he must have spent 20 minutes with me, explaining how the industry worked what to ask, what to look for and what CARCHEX did and didn't offer. I went online to get more information and received a call from another salesperson. I was less than impressed and when I found out that the compensation was a commission, I asked for Bill. It took almost three months to complete my process. Some other suppliers offered similar packages to that of CarChex but it was my trust in Bill that was the crucial factor.

I drive a lot and I knew that my miles were getting higher in my main vehicle, which was a concern to be covered to make sure nothing happens to it. I tried to go through my lender for my car loan when I was looking for a provider and they were flaky. I kept on calling them and nobody would call me back. So, I Googled and there were three top ones. CARCHEX was the third one on the line and something drew me into it. I started seeing rates, stars and some of the options as to why to pick that one versus the other. I read into it a little bit and I said that this was it. When I called, the CARCHEX reps were professional, courteous and helpful. They were great although they went through things a little too quickly. But it was very clear at the end as to what the coverage was and what they were offering, so, it was perfect.

Do not buy warranty from this Company. They are fraudulent. I had the worst experience processing a claim through them. They lied about the technology package they sold me. I was told I'm covered bumper to bumper. When I submitted a claim for my car repair because my key needed to be reprogrammed I was told it was not covered. I wasted money.

I have a Volkswagen and it’s not cheap. I decided to look into extended coverage and I found a lot of positive reviews about CARCHEX. When I called them, they told me what they had to offer where they can give me a loaner vehicle for free and I just have to pay a $100 deductible. They also cover bumper-to-bumper because I was under 60,000 miles at the time. Their customer service thoroughly answered my questions, but I was a little bit worried because one guy asked me about my mileage like how much I drive a day. I was wondering if there was a reason for that but they said I had no limitation on my mileage.

I had my 2014 Hyundai Santa Fe covered with CARCHEX just in case something happens. They're a little higher than other places, but I heard good about them. It has been pretty good with them although I haven't had my month. However, the reps didn't explain the coverage enough. The book shows stuff, but it didn't go into the details enough either. It should have. But overall, the coverage is good. I still have someone else that has been trying to get me to go on with them, and I still have my 30 days yet so I'm not sure if I wanna stay with them because money talks. We're talking $30, $40 a month. That's a lot of money to me because I'm a 62-year-old guy on certain money, and my wife doesn't work, so it's kinda hard. Gotta be careful with your money.

I spoke with a person called Ryan. One of the most rude and unprofessional guy I ever talked to. When he was explaining the options, I said my requirements so he told me to buy a cheap car rather than buying an AudiQ7. Dear management, please train your sales guys how to close a sale by answering probing questions rather irritate the customer by giving an advice which offends customer. You better fire this guy. Moreover he said he is working for 8 years in the company and I don’t understand how he is working for long.

I'm a business owner and I know that reviews are big. When I read the ones for CARCHEX and I saw what customers said, they had some negative reviews but a lot of positive ones. I know you can't satisfy everybody, so I mostly focused on what the positives would say and checked their BBB rating out. They had a perfect BBB rating, so that said a lot and I decided to sign up with them. Also, their reps were friendly people and my experience with them was what probably sold me. They explained everything well before I got the contract because I had a lot of questions and they gave me a small discount. I had a pretty good experience with the overall transaction.

I had a great experience signing up with CARCHEX. I got bumper-to-bumper coverage through them and their reps were very helpful.

I have an older vehicle and I just wanted to make sure I was covered if anything would happen. My buddy who had CARCHEX before recommended them to me. I went with them and purchasing my warranty was really easy. Their reps ran over everything thoroughly and overall, I was happy with my experience. When I sold the vehicle, I got a refund and went through an easy process. The money was in my account within a couple of days of cancelling. I'd recommend CARCHEX.

We have an older car and we want to make sure that if a repair is required, we have coverage. We did our research and looked at what the reviews were from other CARCHEX customers, which was why we purchased it. Interacting with their reps was a great experience.

My other warranty is running out and I was looking for another extended warranty. Someone I know went through this whole process of researching other companies and she said CARCHEX was the best. Jeremy, the representative at CARCHEX was wonderful. When I felt like I didn't get all the aspects of the coverage, I asked him and he gave me the answers.