CARCHEX Reviews

The agent went over everything on my vehicle, and offered me discounts. I am in the 90 day waiting period. Carchex is available in WA state, whereas I get junk mail from other Vehicle warranty companies, that aren't licenses to do business in WA state. I suggest, people would check this out and see that Carchex is at the top of the list of BBB companies.

Any questions that I had, the reps answered them so I went with Carchex. They were helpful because I'm a senior and they got the payment down to where I could handle it a little better. I was satisfied. If someone asks me, I would recommend Carchex.

My experience when I purchased the plan was very professional. The rep was very good.

They will not cover you when something goes wrong. Do not use!!!! Buyer beware. They will wait until you file a claim and then reject it just to not pay. Look thru my reviews. I try only to leave positive reviews this company is a scam.

The rep of Carchex was a cool dude. He made it really easy and gave me all the answers I needed. I made my purchase within the first week of getting a quote. It was a simple transaction.

I like the response time of Carchex. I had a wonderful experience with their rep. He was very good. Purchasing the plan was very easy. However, I don't like the fact with the electrical components of it, they need to make it more informative that you're only allowed one replacement per the life of the contract.

Steven, the rep from Carchex, was very helpful. I asked him to send me a copy of what it cost ‘cause I wanna pay it up in full. But so far, I haven't gotten anything.

I had a great experience with the reps at Carchex. They were very knowledgeable. Having a warranty for my vehicle is a nice peace of mind.

I just purchased a new used vehicle. When you’re buying a used vehicle, it’s valuable to know that you have backup just in case something goes wrong. I purchased CARCHEX and the experience was great. I would refer others to CARCHEX.

In case something happens and knowing the mileage of my truck, I decided to go with Carchex. It was really good dealing with their rep. He explained everything pretty much to me that I was wanting to know about the protection plans. But I thought that I would be able to get any type of protection plan but with the mileage I had, I was just placed in a certain package. That threw me for a loop. So I hope they're good should anything ever go down with my truck.

The rate on the extended warranty that I got from Carchex was a little bit lower than the one that I initially went with. The first company I went with didn't even send me a confirmation or follow up to make sure I was doing okay after I paid the money. But it was amazing that Carchex did that. They care a little more. The rep I dealt with was great. I had to figure out a lot of stuff while she was on the phone and she was really patient. She allowed me to take my time and figure out everything and then she pretty much took care of everything. I had a pretty good experience with her.

My car policy was coming to an end so I looked up and in terms of coverage and the prices, CARCHEX was the best match for me. The person who assisted me with the coverage and the plan was really sweet. She had the time to explain my questions and answer pretty much all the queries I had. So, it was smooth. She also sent me a couple of plans for me and she explained them clearly. So, that was really helpful. If Carchex has an app, it will be more convenient for someone to just log into their account and see the coverage and other stuff.

I thought it would just be kind of a prepaid maintenance plan. I did a lot of research into it and found that CARCHEX was recommended on a number of different sites, and the fact that they had what they called a bumper-to-bumper. Because we even found with the other warranty that we had up in Canada on our other car that oil fluids weren't covered if you were doing transmission fix. This one paid more for it, but it covered everything. We had a couple of little things that went wrong that ended up being pricey. They fixed my seat, got to a certain position and it would do whatever. I've had three or four repairs done through them now. They let me take it to where I wanted to, and then the dealership then just called them up and they made the payment directly through to the dealer, and that turned out really well for me.

I bought a car from my mechanic and it's in excellent condition, but the fact that I am a retiree and on a fixed income, I didn't want to face a huge potential repair bill if something went wrong with the car. I googled best car warranty, extended warranty places on the internet. I did three searches, and I liked what I got from Carchex the best. Everything was perfect until I learned at the very end that my deductible was $200 instead of $100. That almost made me pull the plug on it.

CARCHEX's limited liability was better than everyone else, and I liked the reviews. I worked with an agent and talked to him on the phone. He gave me an example of a policy to share so I could take and compare it against other companies. He was pretty much open and forthcoming about everything. But there's one unresolved issue with the contract. Other than that, I have purchased a few protection plans in the past and they're extremely valuable. It's all of those things that you don't think about that when you need it, that's where they help you out.

When I called Carchex, the lady that I spoke with was telling me that the majority, if not all the other extended car warranty places will only cover up to the value of the car. They won't cover anything past that. But she said Carchex will cover past that up to the dollar amount for the contract that they gave me. That was what made me agree to accept the contract.

Before my plan becomes active, I must wait one month AND 1,000 miles. As I only drive about 300 miles a month, I will loose three to four months coverage on my overall plan. I understand and accept the need for any pre-existing mechanical conditions to be exempted from coverage, but I don’t think it is reasonable to pay for three to four months of coverage that I do not qualify for.

There was a valid website, like a credit bureau, that led me to CARCHEX. And I punched in online warranties for vehicles that have extremely high miles, and CARCHEX came up in some of the first search results, and then, I selected it. It looked like it was okay. There were a lot of other companies that turned me down because of the mileage on the car. We got a couple of 100,000 miles on it and it's the age of the car, it's a 2008 Altima.

Carchex had an A plus rating with the Better Business Bureau. I also read many of the reviews that the company received and they were positive reviews. When I first talked to the person, it was a little bit iffy but as we got into the conversation, it got better. He explained the coverage pretty well. I gave them my credit card number for the initial payment and then, they sent the packet. As soon as we received it, I filled out the automatic draft and we mailed it a few days ago.

My car is not working and hasn't been since the day I signed up. I called the very next to cancel but was told to call back on Monday. I called a week later on Tues (family issues) Jan 2, spoke to a nice lady, explained what happened, was sent to a young man Named Sean (Shawn?) explained again what happed, he then asked me to hold while he transferred me to the cancelation dept. Well I was on hold for over 20 minutes when I got a voice telling me to leave message and that an agent would return my call, I did and have had NO CONTACT SINCE!

I chose Carchex 'cause the rep answered all of my questions as opposed to the other company that I was talking to. He provided information consistently. I kept telling him to give me some time and call me back, and he did. He never lost patience. He was good.

My mom was the one that really wanted me to get CARCHEX. She's the one that brought it to me and got me to get it. I thought it was all necessary and I would need it, but my car went down the other day and I wasn't covered. CARCHEX said that it was a spark plug and they don't cover that because they consider it to be maintenance. So, I was bummed out.

So far so good, Have had other plans in the past which were nowhere near as professional, they showed respect for their competition while clearly pointing out the advantages of their product. They knew their products as well as their competitions' as I verified their claims.

They went out of their way to make my car and myself eligible for this program. My vehicle had too many miles for a conventional warranty, so they worked until they found a warranty that I could afford and that my vehicle would qualify for.

The rep did a very great job. He explained things well and answered all the questions that I had. He gave me follow up emails too. He was very personable. He even remembered my dog was sick and even in later calls, he asked how she was. He made it more almost like you're talking to a friend versus making some kind of business decision which built the trust and was very smart. Having Carchex gives me great peace of mind. I bought a Mini Cooper and those are expensive repairs.

I didn't like the price of the other company and they didn't want to negotiate it. CARCHEX gave me one price and I wasn't happy with it and then we negotiated, so I chose them. I like the fact that I don't have to wait six months before I can file a claim. They have a 10-day waiting period and I thought that was a good feature, as opposed to some of the other companies where you'll have to wait months before filing a claim. The representatives were helpful enough and answered my questions. I was looking for more of a comprehensive warranty and they seemed to understand what I needed.

CARCHEX called me back within a reasonable time. The representative answered my questions and sent me a copy of the contract especially since I'm a retired insurance guy. The plan was affordable and it only boiled down to a little so much each year.

Carchex has the cheapest rates and they gave me bumper-to-bumper coverage. The purchase of the plan was quick and easy.

I had a good experience buying my vehicle protection plan from CARCHEX.

The first person I talked to didn't explain everything to me properly and we got something that we didn't really want because they didn't offer me more than one plan. It was way too expensive and we canceled that. But the next person that I called and talked to was very good. They explained the whole situation to me and let me know how all the plans worked. But we decided to wait and hold off on getting it for right now. If my husband decides he wants to try this again, I'll call Carchex because the second rep was very helpful.

I switched to CARCHEX after not being too happy with Endurance. My rep was friendly. The purchasing process was easy and it didn't take very long.

The guy I dealt with at CARCHEX was very knowledgeable and friendly. He answered all my questions. I had a different provider and CARCHEX has a better price for the same coverage.

I filled out the quoting information from two different companies. And then, it’s a very generic application so I got calls from five different companies, and I ended up going with CARCHEX. They were the first ones to call me, and Bill was so informative. Any questions I had, he more than gladly answered them. Bill advised me, whenever I get the ID card and if I have any other questions, just call him at his direct extension number. I told him I appreciated his help. The customer service is good. That’s one of the major reasons why I went with CARCHEX. And compared to every other company that I was getting a call from, I felt CARCHEX gave me the better option.

There's nothing to worry about when going with CARCHEX. It's easy and they have fair prices. Working with their reps was a pleasant experience. I recommend them.

I called CARCHEX, gave them some information, and they explained to me the payments, and that was what I went with. Everything was good.

The CARCHEX rep I dealt with was great. He asked various qualifying questions that I feel were pretty good choices to make sure I got the right kind of policy for my vehicle. He was very professional, very polite and didn't try to upsell me. It seemed like he genuinely had an interest in what was best for me and my vehicle. So, I enjoyed it. It was a very smooth process. I made it known that sometimes my travel mileage varies. So, I just wanted to make sure I had enough coverage. We talked about how long I had planned to keep the car and I told them it'd be like maybe two more years. He also gave me some good information on like if I did sell the car, I can sell the warranty with it. It was completely awesome. CARCHEX is doing a great job as far as providing customer service and helping other people out in my position. They offer a great service that more people should know about.

CARCHEX was one of the top that popped up for referral as soon as I put in the car extended warranties. The rates is better than what I was gonna be paying before, so it was the obvious decision. The only thing is to this date, I still haven't gotten any type of information like emails or anything regarding my coverage plan. I've been waiting for about three weeks to a month to go ahead and receive that particular information, but I feel like they could have forwarded the emails to me. Other than that, everything has been straightforward. The guys that were on the phone did their thing. They broke it down to me as far as the type of the coverage plan that I was purchasing.

The Carchex rep was informed and was able to answer my questions. But I had a couple of follow-up questions after the purchase. It was regarding AAA if that affected the rate and the exact timing of when the policy went into effect versus the first payment. I never received a call back when I left the saleswoman a couple of messages. But I was able to get in contact with someone else and they helped me just fine.

I made the mistake of looking at these reviews before buying. I was fooled. All looks good until you have to raise a claim. Absolutely worthless. They outsource it to local (in-state) administrators. I am going to cancel their service.

He is a wonderful person. Energetic, dedicated, well informed, answered all of my questions. Stayed with the project and got it done! If I ever travel in his area, I intend to look him up, share a meal and enjoy time together. Thank you Eric.

The agent was friendly and knowledgeable of my need and the question asked of him. He explained the plan that I chose. The due date of payment. Yes I will certainly endorse CarChex to family and friend. Great job CarChex. I believe in you.

Three mistakes on original contract. I spoke with 2 other salesmen and a customer service person to correct these mistakes. When contract arrived, all the mistakes were still there. I hope your vehicle service (if needed) is much better than your sales force.

My call was answered promptly with as few steps as possible. The agent was courteous, accurate, and exactly what I needed. Very professional help. I was given immediate feedback and directed to a link that exactly answered my questions. I wish all companies and agents were as good.

I recently signed up with CARCHEX and the process was good. The people were friendly and helpful. I talked to their rep because I needed clarification about the waiting period. It was a pretty straightforward policy and coverage. I understand why CARCHEX has a waiting period. Someone might wait till they have a problem before they get signed up. The lady that I worked with was very friendly and it was a pleasure speaking with her.

I contacted CARCHEX online and spoke with one of their reps. I found out what they offered, what the limitations were, and what the cost was. I purchased the plan but then the guy that I spoke with told me it's a $100 deductible. In the end, it turned out to be a $200 deductible. Other than that, I ended up getting the program for $1,000 less than what they were offering. With the cost of repairs for today's cars, this warranty is fairly valuable.

CARCHEX covers the same things that the warranty on my car covers. I liked that they have roadside assistance and a lot of stuff aside from the warranty on the car itself. The guy I was working with was extremely good. He explained it all and worked with me. He didn't pressure me with anything. I really enjoyed talking to the guy and he really sold me without selling me. He was very sincere. He made the quote for a warranty of seven years for cheaper than what I was getting through Ford. So, I cancelled the Ford warranty and bought my CARCHEX policy.

CARCHEX was straightforward and honest. They had great follow through and their reps were professional.

CARCHEX's agent was very professional and helpful. He called me back and kept in touch with me. Every time I called CARCHEX as the retailer, it was fine. But, we had to call the actual financier for the policy and she wasn't as polite as everybody else with them. She said my payment didn't go through. However, on CARCHEX's end and my end on my bank, everything went through. The financier needs to get a more in-sync computer system with CARCHEX. Otherwise, everything's been good.

The rep was very detailed and knowledgeable of the product. He gave me time to think about it, wasn't as aggressive, and abled me to call back. He assisted me with what I wanted to do. I wasn't satisfied with CARCHEX's third party representative. I called and the gentleman switched me to a particular company within CARCHEX. I'm still looking if there's something better out there for me price-wise.

I had a policy before with CARCHEX and I took a break. Then we signed up with them because they offered the package that I had before. What I had fixed went smoothly so I continued to extend my service with them. The gentleman I spoke with was always courteous and attentive so I didn't have a problem at all.

I had requested cancellation of the new policy within the 30-day Cancellation Policy. It has been over 6 months and I have still not heard back from Carchex or received a refund. They do not seem to be running a business at all, but rather a scam.

I've been able to talk to the guy from Carchex and I liked the customer service. I've been satisfied so far.

When we were looking online for different extended warranty companies, CARCHEX had a very good reputation. The person that we dealt with was very helpful and we were able to purchase immediately. We received our documentation in the mail, and so far, so good. Hopefully, that will continue.

It was easy as far as signing up. The person I talked to went through basically everything including the amount that it would cost. He was very clear. I was comfortable with him.

I checked around for a few places and CARCHEX convinced me that they were the best option. Bill, the guy that signed me up, was kind, professional, courteous, and respectful. I received a letter in the mail yesterday that said I owe CARCHEX $83, and they wanted it, if needed, immediately. I called Bill and told him to find out what the problem was. He and I had confirmed that February the 2nd was the start of my payments. He said he was gonna call customer service and get it straight. As of right now, I haven’t heard anything from the company. But hopefully, they will call me to confirm it's straightened out.

Easy enough to schedule a quote but as someone who likes to research, listed prices would be better instead of someone trying to push you into a warranty. Not that they did that but because there are so many options to choose from I'd rather read it all as well as the fine print to be sure what option is best.

The guy explained what Carchex could do for me, and the pros and cons with my previous warranty. He had the right answers for everything. He was very honest, convincing, knowledgeable, and well-researched on both companies. Being said, they would cover the car for a whole lot farther and not penalize me for the age. That made the difference for me. The savings was great as well. I'm still waiting on my hard copy of the policy in black and white so I haven't had a chance to review what I bought.

My experience with Carchex has been very good. It's affordable & the customer service is great. They have good customer service. I definitely recommend carchex to anyone looking for affordable car warranty. There's always someone to assist you with any questions or concerns you may have. I enjoy having my first car warranty experience with carchex.

The rep that I talked to over the phone was very informative. She was okay.

I had CarShield and CarShield was terrible. I spoke to a guy from Carchex and he seemed reasonable. He did a good job. I wanted something, but I wasn't prepared to get it that day. But after talking to him, it seemed to make sense. The pricing was a little more than what I was paying with CarShield. But as long as they hold up their end of the bargain, I was comfortable.

I feel really good about the service I received from Carchex. They explained everything to me. I didn't have any questions after.

All has been well with my experience with Carchex. The rep was very professional and very straightforward. They have a very streamlined process.

The rep we worked with, Jason, was very professional and very informative. I appreciated his input and his courteousness. Also, I'm a 100% disabled veteran so they made arrangements and discounts for me on that.

I never received a contract and the sample PDF file on the website will not open. I asked, but never received one? Paul was knowledgeable and very helpful and the terms of coverage were acceptable. Good experience with all staff. They returned my call as agreed and the payment process was as stated. I will certainly recommend the company to others as the need appears.

I had a warranty with CARCHEX and I sold the vehicle earlier this year. I called and told them I sold the vehicle and that if there was any reimbursement on the warranty, I wanted it. It turned out there was and things went pretty well. I had multiple people contact me with regards to purchasing a new warranty after that and as soon as I got my new vehicle and got my new VIN number, I went ahead and called CARCHEX. I told them to apply the residual from my previous warranty to a new policy. I'm satisfied with the transactions.

The sign up process was really simple and easy. The associate gave me a lot of information and answered all of our questions regarding all of the different things that the warranty will entail. I had hard questions and if he didn't know the answer, he went and figured it out to make sure to give me the right answer Also, getting ahold of him was really easy. It was very good communication and I felt like the associate was very transparent.

I recently purchased a car and I was trying to get different quotes from different extended warranty companies. CARCHEX was one of them. I asked their guy to send me the contract so I can review it and he sent me a sample contract, not an original contract. I reviewed the contract in two days. I found that CarShield had offered the same warranty, with even more features and more add-ons for 1,000 and some dollars cheaper. I decided to cancel Carchex and then I decided that I don't need a car warranty right now because I still have my manufacturer's warranty going on.

I used to frequent a business that was right next to Carchex. I knew the name because I've always shopped around for extended warranty companies. I went in and visited them. I read the contract in detail. They’re like higher end and more expensive for a new car bumper-to-bumper warranty. I chose them because I done some business with them and I know they're real. They seemed more believable to me. The guy that I was dealing with was very thorough. He took the time. I asked him questions into depth on several different things and he was very nice to deal with. I would recommend people calling him as far as the process goes.

I asked for an estimate through ConsumerAffairs then I was getting email after email plugging buying a policy from Carchex and following up about it. It seemed odd to me. I kind of felt like I was being scammed. I ended up buying a policy from them and my fingers are crossed that they're legit. I haven't received anything specific to my policy and it seems like I'm having a lot of trouble getting documents from them. Even with the estimate, it tells you to click on the link when they send you an email and to put in your last name but it won't generate anything. The agent said I was the only one with that problem and I've tried it multiple different ways. I hope that everything comes through.

My experience for this purchase was very positive! Mr. Jeremy ** did an outstanding job explaining the product. The price seems reasonable when compared to other vendors and coverage seems to be what I am looking for. My only hope is that the same will be true if I have a claim. Thank you.

I'm an existing Carchex customer and I also got a Carchex extended warranty for my ex-girlfriend. Everything went fantastic.

I was very pleased with the customer service of Nick G. He made me feel comfortable about signing up with your company Carchex. I would recommend this company to all my family and friends and ask for Nick G... YOU Rock!!!

I had a great experience with CarChex! I would recommend to anyone who is looking for an extended warranty. The rates are affordable and the customer services were great! It didn’t take long to complete my requests. Thank you CarChex.

Tried 4 days running to contact your customer service after I received the packet...was put on hold...then disconnected. Tried website... Finally emailed Customer Service directly...still no response... Pathetic customer service...have still not heard from them...have not received any documentation that they have received my directive to cancel my coverage. This is totally unacceptable.

I am an older widowed woman and I purchased this warranty from Carchex from Larry. He assured me they would be there for me and take care of me and boy did they. I have a 2009 Volkswagen EOS. I purchased this policy 9/21/2020. There was a 30 days and 1000 miles waiting period. I drove the car 39 Days and 1135 miles when the dual clutch assembly went out on the car. I immediately took the car to my mechanic and Carchex came out and had me tear the transmission down, no broken parts, no slug, no abuse, simply a mechanic break, the adjuster looked and told my mechanic he agreed no abuse nothing showing other than sudden break of transmission since you cannot drive it with this issue.

Treated me like family. Was very pleasant at helping me find the right coverage for the right price. I was very pleased after my phone call and felt confident that I had chose the right warranty company! Thank you CarChex!!!

The representative was very accommodating and patient. He explained what options and prices I could choose. He told that he would send me an email with his info if I had any questions going forward. I'm not extremely happy because the rep didn't tell me about my effective date, I brought the subject up.

Hands down, the best customer service I’ve had in quite some time. The representatives catered specially to our needs and were understanding of my learning difficulties. I wanted to stay on the phone with them because of their willingness to be patient. Thank you.

The warranty I had with the dealership ran out. I looked up ConsumerAffairs and they listed the top, and CARCHEX was listed second. I went with the first one. They said I had 20-inch wheels instead of 18, that they couldn't insure me. Then I went to the second one which was CARCHEX. They're all very nice. I paid it in full, and I know they have payment plans that are very reasonable. There's no reason for anybody to be stuck with a broken down car when it's so affordable to get an extended warranty.

My vehicle has been very good to me. But at some point, my luck is gonna run out. I had been considering to get warranty coverage for a while and depending on what the cost and the coverage would be, it might be a reasonable investment. Purchasing a warranty was a little more complex than I would have hoped for. It was like buying a car. There were several rounds of negotiations and several alternatives. They weren't offered until I said no and then they had this proposal. Eventually, I was turned over to the boss and eventually, I got a deal that I was comfortable with. Sometimes, the lowest price is the best value but not necessarily. But even if the original plan was acceptable to me, I would have asked for other plans that they had because 9 times out of 10, there would be another plan.

I have an older vehicle that is still in good shape. Other people drive it besides me and I just wanna make sure it's taken care of. I liked the price and knowledge of the agent that I spoke to. He was very nice and thorough. I canceled another policy and went with Carchex. I would recommend them to others.

Excellent customer service! The best price for the best coverage! I was happy to be able to buy the extended warranty from one of the top 10 companies out there! They’re actually rated the 2nd best company in the nation!

I just purchased a car and it had above 150,000 miles on it. It's a good car and was in good condition but it's a machine and typically, machines break down. I figured I'd rather build my roof when it's sunny out than when it's raining. I don't wanna be paying for something then apply coverage to the vehicle. I want it to be covered before something inevitable happens. I wanna be covered when it does.

My vehicle had been stolen before so I wanted to make sure that I had an extended warranty on it in case something arose that I did not know about. My car had one previous owner and with 100 plus miles on it, I wanted to make sure that if anything was to come up, I was protected. I heard really good things about Carchex from several car companies. They were the best when it came to making sure they stood by whatever warranty they had.

I was going through some article for the extended care and it was mentioned that CARCHEX is one of the best. So for my peace of mind and safety, I bought the CARCHEX. They gave me a lot of options. They also gave me discounts and then they said they extended the monthly payment to 24 months.

When I pulled up my CARFAX, CARCHEX was kinda linked to them, saying that they offered the limited warranty. The rep walked me through everything. He told me what I was getting into. He broke down my actual limited warranty, so I know what is covered and what is not covered. So he was pretty helpful. It's a peace of mind, knowing that I have extra coverage on my costs or if something was to happen, I'll be covered.

The agents went above and beyond to meet my needs and make me happy. For getting the policy issued, they were great.

I checked out a bunch of companies. I talked with a gentleman at CARCHEX and I kind of accepted what he was saying. It was great. I also talked to whoever handles the payments and everything is set up where it comes out directly from my account every month. I have nothing to worry about.

My car is almost four years old or a little bit past and I wanted to insure it in case anything happens. I spoke to different extended warranty companies. I wanted a better deal and not so many hidden clauses. I ended up with Carchex and it was great. Ken explained everything and answered my question. It was so easy. I even repeated some of the questions over and over again. Ken took his time and he reminded me or explained to me over again how things worked.

An extended coverage gives some reassurance if my car ever goes down. I have a Porsche so I don't wanna pay for any or pay X for that at full price. It was great dealing with Carchex. It seemed sketchy at first because as soon as I put my information in, somebody called and started asking me for my information. But once I got the proof of purchase, I was fine with it. I was fine with their price even though one other place did have it $30 cheaper.

I have a super expensive vehicle and if it breaks, that would be very expensive. I got an extended warranty with Carchex and it was super easy. I called the number on the phone and on the website. The guy that answered was really nice, super awesome, and very helpful. And the rep was knowledgeable and kind. He answered questions and didn't talk over me so he was all right.

Carchex seemed to have better service and experience when I looked them up. My experience signing up was phenomenal. Everything was quick and very easy to understand. It was very easy and it wasn't a long-drawn-out process. Everyone should look at getting a protection plan on their vehicle. If they don't have a warranty through their dealership, Carchex is the second best thing right here.

Carchex had the best overall coverage for the most affordable price. It was very easy to purchase from them. They helped me out as far as with explaining the coverage. They also didn't try to force the sale, so it was a seamless process. They're very professional and knowledgeable. They explained it to the teeth and I was satisfied with it. When you have a used vehicle, and extended coverage is definitely a valuable thing to have and I definitely recommend Carchex.

I was told by my father-in-law that it would be a good idea to purchase an extended warranty. I got to look and CARCHEX popped up. The rep I spoke with was really good. I feel really good about what I'm paying as well. Having an extended warranty on my 2011 Chevy Malibu is very valuable to me.

I usually buy new vehicles because I like to have a warranty on the vehicle. We're now trying to do a Dave Ramsey program and we are trying to pay for things without financing so I was looking into getting a used car. I had seen CARCHEX on the Carfax website so I called and I talked to a gentleman. He was so helpful and explained to me the ins and outs. He was honest about the pros and the cons.

It was great with the rep. He walked me through different situations then helped me understand about other companies. Their price is better but their rates weren’t so good.

I was looking for a car warranty for the protection of my vehicle. The warranty I had was getting ready to expire on my vehicle so I needed a warranty to cover the basics. I looking at some of the protection plans and I chose Carchex. I read their ratings and all of their reviews. They had better reviews than some of the other ones had. And when I called, I liked the offer they made me. Everybody went above and beyond trying to get me the best rate that I could have with my warranty protection coverage. They really thoroughly went through everything. I thank them for that. Carchex is a great company. You need a vehicle protection plan because you never know what can happen. If your transmission was to break down and you don't have the money, you have the warranty. You just pay that $100 deductible. That's wonderful.

I have a Mercedes Benz and it's very costly to keep up if it needs repairs, so I was looking for some help. I had a standard warranty with another company but it was a little too high for me. I spoke to a young lady at CARCHEX and she was beautiful. She was there to help me and she didn't let anything stop her. She was able to lower the price. The plan sounded like a pretty good deal. It covers almost everything.

I have just recently purchased this extended warranty, time will tell if I need it and what happens if I do. Then I will post another review. Quite pleased with the price and what they say they will cover.

I had an issue with my car, so I had to get it repaired. After the cars that I put there for one of the fixes that I did, I would consider having an extended coverage was very important. I was happy with how the Carchex rep explained all aspects of their coverage. I got all my answers and I was dealt with very nicely. My experience was very good. I had no issues either in terms of getting information or details or why I should go with Carchex. I keep on telling everyone about getting a warranty.

Carchex helped out a friend of mine. Signing up with them was good and smooth. Everything was explained to me in regards to what would be covered, the major parts of the car like engine or transmission based on the plan that I got and some of the smaller details as well. I was able to get the coverage I needed at an affordable price per month that was ideal for me. It's a gold plan. It covers cars that have high mileage.

I was doing some research online and the website I was on was doing a comparison of some different choices, and I liked the way the comparison was presented. CARCHEX was kind of what I was looking for. It’s a bumper-to-bumper warranty and they kinda stuck out amongst the other ones. I liked the fact that they have been around a while and their reviews were very good. I was really going out on a limb because I have never done anything like this before. So I'm hopeful everything's gonna be okay. The enrollment process went well. They were very helpful to me. They were able to help get it down to a price I could manage. The rep answered a lot of questions. I've gotten my welcome packet and I've been happy with the way things have turned out so far.

The young man from CARCHEX called on a Saturday and we had a nice conversation. He was very nice. The reps were all very professional and they knew what they were doing. I was very happy with them.

The guys I worked with helped me get deals. They were able to cut the price in half for me. They weren't pushy at all. They were very friendly. So I had a great experience working with the two guys that helped me. They explained the plan to me, how it works and when can I use it. Everything worked out really well for me.

I just bought an older vehicle and I wanna make sure that all my bases are covered. I was supposed to get Endurance but I spoke with a guy who told me what I would be able to get with Carchex and that I wouldn't be able to get that with anybody else. The guy that I spoke to was super helpful and he answered all my questions. I didn't really know too much about extended warranties and the guy was super educational. He was awesome. This is the first month I've been dealing with Carchex and so far, so good.

I just bought a used car. I invested too much money in it to not have an extended warranty on it. I had to get the full coverage on the car. That's what made me get one. They gave me the top 10 warranty cars people and Carchex was number two. I signed up and everything was great. They were very professional. They got down with me and explained a lot of things to me. It was very reassuring. I like that because a lot of other companies don't do that. I'm gonna continue to keep this policy because things happen. My monthly fee is pretty good and my deductible is 200. That's a good price. I just need to get back and talk to the guy if I have to pay any out of pocket expenses.

I got an extended warranty because somebody I know had to take a car to the shop and had to fix some stuff, and it cost him a lot of money. I signed up with Carchex and it was fairly easy. Everything went well. I’m just waiting on my stuff to come in the mail.

Ken did a really good job and signing up with Carchex was quick and easy. I like their coverage. The pricing was right and you can cancel at any time. You're on a month to month basis. If you make a claim and it wasn't what you thought, then you can cancel. You're not out that entire two years $2,000. I kinda like that part of it. The other thing was that you don't have to come out-of-pocket. If something happens to your car and you go to the dealership or a certified mechanic, you're not coming out-of-pocket then getting reimbursed. That feels kinda like a safety to me. There's not a possibility where you paid for the service then the company decides they're not gonna reimburse you ‘cause it's not covered for whatever reason. I really hope I don't have to use it but it sounded like if I am gonna need it, it's gonna be worthwhile.

Carchex had a good price and the Toyota dealer is usually pretty good with Carchex. They also offered a little bit more of time on it for service. The gentleman I was talking to was pretty curious and gave me all the information I needed. I'm still waiting for my paperwork to come in and I hope the services is as good as the rep.

The rep was pretty straightforward. However, I had decided it’s not very valuable at all so I cancelled it. They can be a little hard to reach sometimes and it was kinda hard to cancel. I need to call them again to make sure it's canceled. We got disconnected and nobody called me back.

I wasn't too happy with with auto warranty that I had. I did a little research and Carchex was one of the top three warranties so I picked them. They were real knowledgeable and helped me with a monthly payment. The lady gave me 30 bucks monthly so it was real good.

The customer service and the experience with Carchex have been great thus far. I bought a plan over the phone with them when they called back. Everything was self-explanatory but they gave me a rundown. I just bought a BMW and I wanted to be covered as much as possible with it. It's a ‘14 640i which is a really nice car. It doesn’t have any issues but I wanted a peace of mind. That's why I looked up the top 2 and the top 2 were Carchex and Endurance. Endurance called me back yesterday and was possibly gonna offer me a better plan which is equivalent to the platinum plan with Carchex. I have the silver plan with Carchex. Endurance is covering a little more components and parts for just a little bit more. I was going to see if Carchex could match that. But as far Carchex, so far, the service and the transaction were great. The price is really good too.

The person I talked to was pretty professional and kinda helped me get the information I needed. He was pretty knowledgeable not just in their program but also in other programs in the market. He helped me to understand the differences and the advantage and disadvantage of their program. I like that salesperson and their coverage. Their pricing is also not bad. The experience with Carchex has been good so far.

DO NOT BUY, THEY SAY IT COVERS COVERS EVERYTING UNTIL THEY GET THEIR MONEY, THEN IT COVERS NOTHING ALL OF A SUDDEN!!! I can go on and on all day about how preposterous this company and their product is, and even worse their customer service, but I'm tired from making BBB complaints (they have 60 saying the same thing in the last 10 months, FYI) and filing complaints with the attorneys general. Save yourself the aggravation and monetary losses, they will rip you off, their product is TERRIBLE! You're better off just paying for repairs. I've paid them $4,333 in payments and they won't cover an $800 electrical repair. Go look on their website how often electrical coverage is mentioned.... Unreal.

I just purchased a new vehicle and I was searching online for some type of warranty. I looked into three other companies and the things that were covered were about the same and it just totaled down to the price so I ran with CARCHEX. It was straightforward and the representative was great.

Every time I purchase a vehicle, I've always purchased an extended warranty. It's very valuable, especially if you're not a certified mechanic. I went with Carchex previously and I had a good experience, so I wanted to go back with them. Bill helped facilitate the process pretty quick. It was painless, and it's a good deal.

Customer service seemed quick and painless. Never made a claim as I was only with them a week but from what others say it's a very well known company and good working with private dealers and mom and pop shops.

My rep Tasha was very informative about what this company offers. She was polite, helpful and made me feel valuable. Her knowledge of not only what her company had to offer in comparison to others plus no pressure tactics helped me make up my mind quickly.

I liked the Carchex ad that I saw on the internet and the people I talked to. The customer service rep was very helpful. He gave me his extension number if I ever have a problem which I haven’t. He went the extra mile. He wanted to make sure I had everything I needed. I told him I wanted to make more payment than 200. He said that was not a problem. When I told him how much, he got a supervisor involved and said that we could go ahead with that and we did. Usually, they want you to make a payment, get it started, then make the additional payment. But he and his supervisor arranged so I could go ahead and do that. I'm very happy with the way they treated me. They were very courteous and very friendly. They answered all my questions and gave me helpful information. It was done in a matter of minutes.

I have an older car and I didn't wanna worry about what happens if it breaks down. I went with Carchex and the experience was fairly easy. I told them to call back and they did. I bought it once they gave me a much better price than their initial offering. Having the coverage, I can send it to any dealership or any shop that I like and I do not have to worry about negotiating better prices with them. The warranty company will usually take care of that.

I was looking for an extended warranty and my wife found Carchex. It was a really good thing. They had better reviews than anybody else and they explained a lot more on what's going on. It wasn't confusing. They're very friendly and very thorough. They're cheaper than their competition too. Having a car protection plan makes everything less stressful.

The rep I spoke to was informative and anything but pushy. He answered my questions quickly and honestly. I would recommend Carchex in a heart-beat. It was refreshing to deal with a company that has the customer #1. The coverage was exactly what I was looking for.

Carchex has a good coverage and their prices weren't too bad. The information I got from them was good. They were informative. However, they told me I would get a paperwork on it within 7 to 10 days and it's been over two weeks but I haven't got anything on it.

I have a Subaru 2016 with a mileage of 70,000. I purchased a warranty from CARCHEX for added protection. I got the bumper-to-bumper coverage and the rep I talked to was fine.

Positive experience. Great detailed communication throughout the process. Timely follow up and answered all my questions about vehicle warranties. I would recommend Carchex to friends and family. Overall easy process that I expected would be drawn out and cumbersome. No pressure sale.

We had a previous warranty with CARCHEX and it worked out very well for us. When we made a claim in the past, the process worked fine. We paid for the deductible and they settled the rest of it with either the automotive place we took the car to or the dealer. Buying another warranty from them was incredibly easy. One of the things I like about them is that they give you a reasonable price. There’s very little unnecessary negotiation going on. CARCHEX is great.

The first person I spoke with at CARCHEX gave me a high price and so, he transferred me to someone else. I was on the phone with that person for a very long time but they got the price down. They sent me all the information right away. My car has over 200,000 miles and because of the mileage on it, they only can protect me with the powertrain. I can only get a limited type of warranty and that was kinda disappointing. But the price was enough that I could pay in advance for the whole year. However, they wouldn't let me as they don't do that. And so, I paid for the first month. I had 30 days to change my mind.

I needed a decent company and it said online that CARCHEX was part of the top 10, so I decided to give a call. The down payment that I had to do wasn't too bad compared to some other companies. Their representatives were knowledgeable and they followed up with me. But they said that because we're in Florida, they can't offer any discounts compared to other states. That was kind of a bummer and there's no reason behind it.

Everybody has good reviews on CARCHEX. I got the full coverage, $100 deductible from them. Everything the rep told me, so far, sounds good to me. However, I'm just waiting for my policy for 14 days now. He said he would send my contract, but I've yet to see them.

They were thoroughly efficient and they gave me all the info I needed. I had no issue with them setting up my account thus far. They were polite and they answered all my questions thoroughly. My agent was extremely helpful. He went above and beyond to help me to make sure I got the best price. Because based upon my knowledge, I had quoted him a higher mileage the first phone call. He gave me a better price. He didn't have to do that. Some companies will sucker you out of money, and he didn't do that. He advised me to make sure I had the correct mileage and he said to give him a call back when I had that, and that was what I did. I went ahead and not only got it for the one vehicle, I ended up getting for both of my vehicles.

I bought a car and it didn't come with a warranty. A guy called me and I told him about my car that it was a rebuilt title. He paired me up with Carchex. The representative I spoke with made it fun and easy. She did a really good job. She got me one, and I got one for my husband. I only got to pay $100 deductible if anything goes wrong compared to thousands of dollars and hundreds and thousands of dollars that I ain't got. I will recommend it to others to get it.

I liked the deal that CARCHEX gave us. It was a bumper-to-bumper for a really good price. I had a really good experience purchasing it. The reps did a great job. They answered all my questions, and then I got everything that I asked for. They were just easy to talk to.

I had a warranty on my Dodge Avenger that paid for itself and I thought that was a good example to get extended coverage. I did some research and I didn't like the attitude of the first-rated provider. I went with the second, which was Carchex. But they denied me because of a modification to the truck. I told them the tire size because of the lift kit and they called me back and said it was a no-go. I feel like having bigger tires should not affect it. But they were great. They called me and they explained why. They were very nice about it.

Car repairs are so expensive. It's like having health insurance. You pretty much have to have it. It's too expensive not to because sooner or later, something will happen. The CARCHEX rep was pretty knowledgeable and we worked out what I needed. I was very satisfied with them. And then, they make it easy to take my money. It makes you happy. The problem is, it's a bet. The warranty only goes up to 125,000, where I'm at. And chances are when it's gonna fail, it's gonna fail after 125,000. But if it goes out before that, then it's gonna be a real bugger. That's what insurance is all about. It's shared risk. I've got a bunch of older cars that I would never buy warranties on. But this one's relatively new, and if I lose the engine or the transmission, it would be devastating economically.

I needed an auto warranty because of my lease buyout. I found Carchex on the internet and they were very nice. I talked to Ken when I purchased my plan and he was good.

I saw a lot of reviews and CARCHEX had good reviews at the Better Business Bureau. They've been in the business for a while already. I barely got the warranty last week. I'm gonna go and make sure that I have warranty at the Mercedes and that if something happens to my car, I know I have warranty. I got my pre-owned vehicle a while ago. I'm young and out of Houston, so I don't really have a lot of family. It came convenient for me to instead of paying the full price for my car when it needs to get fixed, I have a co-pay of $100 and it saves me money more than having to pay the full if something happened. The pricing was very affordable. I'm just waiting now to see if the warranty is useful and CARCHEX runs their company like they say. I had great customer service.

It's my first time buying a Subaru and I'm not so familiar with that car. I don't expect anything crazy to go wrong with it but just in case, I got an extended warranty. The Carchex sales guy on the phone talked me into it. He took me to the BBB, Better Business Bureau, and showed me some of Carchex's competitors and their issues and stuff like that. That's kinda what made me pull the trigger and the purchasing process was pretty straightforward.

I've had this warranty for a few days now, but I used to be a customer with them about six years ago and I loved their service. Their customer service was amazing. Everything that I've ever claimed was handled so efficiently and professionally. That made me come back to them. But my very first phone call with the first rep was so bad. I told him, "You just don't wanna deal with people today and I'm gonna call back." So I called back. I got the other guy and I explained to him that I was gonna have questions and that I was not a difficult customer but I haven't been with them in so long, so I wanna see if anything changed that I like prior. He told me, "No, I'm here for you." He was patient and genuine. He really helped me be able to customize a plan that fit my monthly budget. The last time I dealt with Endurance, they were able to recoup my customer service and it was awesome.

I bought a new vehicle and the car dealership was offering their own program. I chose not to follow that as it was too expensive, did not cover some things, they were not clear about it, and I just chose not to give them any more money. The CARCHEX representative explained everything clearly and the discount enticed me to go ahead and purchase their warranty. He was fairly knowledgeable and I got all my questions answered at that time. Hopefully, I won't have to use it. The experience was easy and pleasant, and I would do it again if I were purchasing another vehicle that needed a warranty right now.

My daughter has CARCHEX and she's very satisfied with them. So I went with them and then my other daughter went with them as well. Their reps are excellent. I would recommend the company to anybody. My daughter has had a claim and she says they are great. I have a bumper-to-bumper coverage. The cost is very reasonable for the protection and peace of mind.

My warranty's about to go out on my truck and we travel in it a lot and I wanted to be covered. I've seen Carchex advertised. Once we got on the phone with them, it seemed to be very reasonable and the fact that it's a money-back guarantee, I can cancel anytime I want to. I'm not in a contract with them. The representative was very knowledgeable, personable, and she enjoyed her job. She joked a little bit and it was relaxing to have the conversation. We were pretty thorough with her and went over everything that we could come up with and it just seemed like the best thing to do at the time. She was very professional and knew about the product and sold it. They did a great job.

We like our vehicle, so we plan on keeping it, and we want a warranty. I googled warranties and CARCHEX was the one who came up first. The protection specialist had a lot of information so I knew he knew what he was talking about.

Having a protection plan is very necessary. CARCHEX offers the best prices. It was very easy to purchase the plan and I had a good interaction with the rep.

Carchex would allow me to receive invoices and pay by check or money order instead of them having the auto-deposit or phone check so I decided to go with them. It was all very nice during the purchase but I haven't gotten the paperwork yet. In any case, everything was satisfactory.

We had had coverage on our vehicle from the time that we purchased it, and the contract was expiring, so we looked at what was available to continue with a contract on it. We looked at what was available for a vehicle that matched the age and mileage of our vehicle. Then, we looked at what the available coverage was. We felt like CARCHEX met our needs. As far as the initial contact and purchasing, everything was very good. The representative was very helpful. He made himself available to me. I was doing some research when I contacted them, and he answered all my questions and didn't pressure me about purchasing the contract, which was good, because I'm not one that responds well to that. He didn't hound me, which went a long way with me.

We just bought a new truck and it's a used vehicle and we needed some extra coverage. CARCHEX was one of our first searches. The woman that helped us was Melinda, and she was very helpful and told us everything that we needed to know. It was a different person who finished up, and he was just as nice as well. Our CARCHEX experience was pretty cut-and-dried.

Carchex seemed more comprehensive than the other providers we had looked at. We purchased a protection plan from them and it was pretty much seamless. Their rep did a really good job and it was a quick and easy personal service.

When we bought our car, it came with an extended warranty from the manufacturer. We like the car so we try to maintain the car and we continue to have coverage until we pay it off. We liked CARCHEX's price, the coverage, and the payment terms. Purchasing the plan from CARCHEX was seamless. It was a good experience.

I bought a BMW with high mileage on it. I was trying to figure out who would be the best to go with for coverage, and CARCHEX was the first that popped up. They had an A-plus with the Better Business Bureau as well. It was a little bit rocky at first. I was trying to see what pricing was and things of that nature. The next in pricing or next to somewhere reputable was CarShield. I went back and forth with them. CarShield was offering me a warranty of 1,000 off cheaper, but I had to look at the reviews, the Better Business Bureau rating. I went back to CARCHEX ‘cause they have a price match guarantee. When I explained to them things from my point of view, they worked with me. They didn't match the price, but they knocked $400 off the price of my warranty. They’re a company and they wanna get as much as they want. If customers wanna negotiate services, they'll negotiate so that's one good thing.

My vehicle is a 2001. I figured it's better to be safe than sorry and looked into getting an extended warranty. I went through reviews on Google and the Better Business Bureau website and decided to go with Carchex. I worked with two of their reps over the phone and they answered all my questions. I know they have a lot that they have to say during the phone call and I asked for it to be repeated so I can make sure that I understand the contract and they repeated and I understood. I feel like the coverage is worth the money. Also, I was on my online account and the navigation was really easy. Everything is straightforward and right in front of you.