CARCHEX Reviews

I chose Carchex because I went by what I felt about the person with whom I was speaking, how helpful I thought they were, how much information they were giving, and how well they listened to what my needs were. Also, they didn't keep calling me every day and I also looked at the price. The purchase was no problem at all. I put it on my debit card over the telephone. I don't like people going into my account and taking money out. I like to pay myself even if I do it online and the rep gave me an alternate way of doing that. I liked the fact that I have that option.

The customer service is pretty good. Down the line, if anything happens to my car, I know that I’ll have protection.

I called the number for authorization of a repair and they were closed. Seems like you are not easy to get hold of as your representative told me. I needed brakes for a trip we were taking and because I couldn’t get authorization I had to pay the bill myself. You should have a hour line that can be reached. Unfortunately cars aren’t on a 9 - 6 schedule when They need care.

I bought a Chevrolet Tahoe and I got it straight from the dealership. They work with just one warranty, and the one they sell is $2,400 for 24,000 miles. There was no other option, and I always knew that I was getting a bad deal with the warranty I had because it was the one that the dealership pushes automatically to go through to customers.

What made me get the coverage was the person who I spoke on the phone with. CARCHEX sounded informed. They gave me tips. They knew what they were doing. And they applied the applicable discount. CARCHEX provides great service and get back to me at a reasonable time. My experience went well. I'm completely satisfied.

When I talked to Carchex on the phone, they seemed to be the most trustworthy. Their reps were good.

Everything went good. The customer service part was excellent.

After reviewing the terms of the contract, I learned that CARCHEX offers service contracts and not a warranty. Tons of loopholes and caveats for them not to pay. When asked specific questions, they could not clearly answered what would be covered and what is not.

I'm happy with my experience with Carchex. The coverage was cheaper and I had a great experience with the reps.

The customer service with Carchex was good and the rep answered all my questions.

Carchex is a good business to get involved with. The rep was very good with the information that he gave me. The previous one that I was doing was with Endurance and they were charging me 80 some dollars a month. The rep with Carchex wanted to make sure it was comparable to that. I'm satisfied to a point because when I looked at the package and when we were talking about it, he said it was gonna be 80 some dollars a month. It's now raised up to 115 a month after the initial fee. I have to call Carchex so I can get that straightened out.

Carchex had called me and at the time, I told the rep I was not making my decision right here. The guy, at first, was kinda pushy but I kept telling him no. But he had given me the best quote. He told me it was only gonna be $35 a month. I called him back and when I got back on the phone, he said $35 month wouldn’t even cover my windshield wipers. It was 100 a month. The Better Business Bureau gave Carchex an A-plus rating, which was important to me. Even though the guy was kinda pushy that day, he gave me more information than anybody else that I spoke to would give me over the phone without me trying to make a commitment. When I called back, it was so easy to sign up. I got everything taken care of right into the driver's seat of my car. I would recommend Carchex to friends, family, and everybody.

Carchex was a better deal than the 2 other providers that I looked at. I got a packet last week and it says what everything was covered.

I was looking at some of the other providers, and Carchex has a 5-star rating. Signing up was good.

Signing up with Carchex was easy. They sent me a packet and I'm supposed to wait 30 days if I have to make a claim. They charge me 130 a month.

I purchased a car warranty for peace of mind and it went great. The men I talked to were quite helpful in helping me to make the plan that I needed and they answered everything.

It was a very easy and simple process. The rep explained everything and was very helpful. He answered my questions and wasn't trying to talk me into getting the plan. He made the process very pleasant. He kept calling me Mrs. ** which was wonderful.

The reps thoroughly assisted me and were helpful.

Carchex had a good platinum package that I liked. I got it and the rep was very helpful. He went into detail about what it was gonna cover. He answered all the questions that were asked. He did a good job. However, I don’t think I have a payment plan set up. I would like to have it set up to where I don’t have to worry about it. I'm on the road, and I don't like to keep up with a lot of things.

The rep was real nice, made me understand the coverage and went over things with me. I would advise others to get Carchex.

The customer service was outstanding! I was offered the best plan for my vehicle. The terms work well for me and I'm so far pleased with the decision to go with Carchex. My agent was very cordial and answered all of my questions.

Carchex has been around the longest and it was good with the rep. They lowered the price a little bit to compete with another place. They sent me the contract and everything that it covers. It's pretty much a bumper-to-bumper coverage.

The group salesmanager only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list"<<.

I reached out to three or four different companies and Carchex was the first one that called me back. The rep was fairly very responsible and answered all my questions. I haven’t had it for a month yet, but everything went smoothly.

I have had my policy for 3 to 4 months then cancel it because I got rid of the car and it's taken over 2 months and I still don't have my refund and I was treated with total disrespect by their customer service representative. It was absolutely horrible. We'll never do business with this company again.

The rep was very cordial and informative. When I had questions, he readily answered them. When I needed to call them back, I was able to call them back and reach them. A couple of people I know had a bad experience with another company and I wanted to let them know my experience with Carchex.

Devon ** made two false claims, one is that car shield will not approve what is on the contract compared to CARCHEX. After doing research I learned the underwriter for both companies is the same, and carchex is not who approved my repairs, the underwriter is. Also I was told to cancel my policy I would only have to call him back within 30 days to cancel my policy. That too was a lie.

The rep told me about the different plans and what was available. It was clear and concise and that was what I was looking for.

I wanted the Carchex because on their brochure, I could choose my own dealer. I can go to a Nissan dealership or somebody that's reputable that can fix the truck if it needs to be fixed. The rep was very polite when we went through all of the information. He worked with me in terms of the discounts that I could get after I told him I was a veteran’s spouse and a senior citizen. However, I thought they would take the first payment out here in May. But on this paper, it's got June 10th.

The rep was very helpful, gave me as much information as possible and told me if I ever needed anything to give him a call back. He said that he would answer all the questions that I had. I ended up getting a good deal.

I chose CARCHEX because the rates and the package were a little better when I did my research. I had CarShield before and they had a lot of stipulations on what you could use it for. CARCHEX was just a little better on that. The customer service rep was great too. I just got this warranty last month and I have to switch it from one car to the next. I just sold the car that I actually had it on.

The rep was a good professional, helpful, polite, and good communication all around. I've been with Carchex for two years, and my experience has been excellent.

Very knowledgeable and accommodating. They checked back when they said they would. Price match guarantee and much more positive things. Andy helped us out and he was extremely helpful. I shopped around for weeks and chose Carchex. The garage I use also recommended them. Said they are a pleasure to work with.

I purchased my first policy 4 years ago and have been very happy with the ease of claims. Transferring that warranty to the new owner was easy too! I’ve already purchased my second policy and if I need to file a claim, I look forward to a smooth process.

The company that I had a contract with before stopped selling the service contracts and recommend Carchex. I called the phone number that I was given and ended up getting Mr. Murray. He was courteous and covered most of the facts that were in there. Signup was fairly easy, but the only thing I got in the email was no welcome package. It was just an indication from Murray about the contract. It's been a month, and he kept saying I’ll get the paperwork in the mail. I'm back in Ohio, and I still don't have any paperwork yet. I'm starting to worry, ‘cause this is $2,300 I'm out, and I don't know if this is legitimate or not. I just left the agent that sold me the package a voice message this morning.

I had been with another company for the last five years on another vehicle I had, and their coverage was minimal. Even though it paid off one time, I was looking around for something else. When I got on Consumers, I found Carchex had a little better rating, so I called them. They were polite, prompt, weren’t pushy and specified what they covered well. That means a lot. I don’t like those pushy outfits that’s constantly trying to sell, sell, sell. They were true to fact, to the point and that was the reason I went along with them.

I was extremely pleased with the service it provided to me when I reached out to inquire about car warranty coverage for my vehicles. I would definitely recommend Carchex to all of my friends! The customer service that was provided to me yesterday was awesome!

My representative was very helpful and knowledgeable about the plans. He always answers my questions promptly. The plan was better and covered more than I was expecting. The packet was mailed promptly and are hopeful that the company is easy to work with.

Carchex was a trusted provider and signing up with them was a pretty good process. I was just a little taken aback. The sales rep seemed to know more than the manager did because I asked a specific question about my radiator being covered. The sales rep said yes and the manager said no. I got a copy of the policy, and it said yes.

I'll recommend Carchex. The process was easy. The rep explained the coverage very well.

The enrollment process with Carchex was smooth and easy. The guy who helped me worked with me on everything that I needed. I decided to buy the whole plan completely. Everything was good and I'm really satisfied overall.

I received the paperwork yesterday, and I was reviewing all these things the person who tried to sold me that program had told me. He said I can discontinue the program anytime. Now, I'm seeing a total of $5,000. That's not right. What the rep said and what is on the paper is not same.

My car is over 100,000 miles and having a protection plan for it is very valuable. I signed up with Carchex as I liked their coverage and their payment. The experience was good.

I've had kind of a difficult experience with CARCHEX. When I signed up, my car didn't have any issues but then it started shuddering. I got it diagnosed and they denied my claim because they said the check engine light didn't come on. They wouldn't fix it. After that, when I went to make the payment again, they told me it was too late to get back with the same company. Now, even though I filed the claim, I can't get my car fixed. I was paying monthly for a service that I can't even use because the new underwriter that they gave me won't cover the repair because it's a preexisting condition. It's a weird situation to be in. But the rep I spoke to, Craig, was very nice. He said the claim on CARCHEX's end was still open.

The experience was good when I signed up with Carchex. They were also affordable.

I liked the presentation that CARCHEX gave me. I had CarShield and I was not satisfied with them at all. I started not to take CARCHEX because they use the same third party as CarShield, but I talked to the Better Business Bureau and CARCHEX has an A+ rating. The signup was smooth.

My purchase experience was good. Their payment plan was also a little better than other companies. They were professional and had a fairly good knowledge of what they were speaking about. They explained it very well. They told me all that is covered and not. However, as it turned out, I am not purchasing that vehicle anymore. I already informed Carchex that I want to cancel the extended warranty on Wednesday but till now I have not got any confirmation of cancellation.

I like the convenience of Carchex. I was with them before and I decided to go back. It was great when I signed up. Their service was good.

My car now is 99.90% electronic, so I wanted something to include everything and from what I read, CARCHEX had that available even to add on coverage for where the GPS system is. The customer service rep was good and very nice.

I liked the way CARCHEX did the premiums. I paid premiums for 18 months and then I'm done. Their salespeople were so polite, too.

I had a good conversation with the rep. It was informative. The policy covers most of the major parts of the car.

My warranty was out, and when I looked around, I felt Carchex had the best program. I liked the rep too.

They were very attentive and they answered all my questions. Then, they gave me a chance to review everything before I made the decision. They found one or two instances where they could reduce it and then they said that if I found anything else that was lower, they would match it. It was a very positive experience.

I asked the man to send me a copy of the policy so I could read it first and they wouldn't do it. I got it a couple of days ago and after I read it, I would have never bought it. I should have read it first. It's a phony setup, too. They're not anybody and the dealerships in my area won't even accept it because they're such slow paying. When you go on their website, the policy that I was buying is not even listed. It’s a six-year policy, 100,000 miles and it's not on the website. I'm just supposed to take their word for it. It says it has rental car. It would be four days before they would ever even authorize a repair and they only pay $40 a day. So, it's all smoke and mirrors.

When I was signing up with Carchex, the customer service was great. I liked it, the quality and everything that came with the package that I received. The rep was very helpful too. He answered all the questions before I could even ask.

I was pretty skeptical about buying vehicle protection for the first time and Jerry cleared my doubts right away, he gave me an affordable price to pay each month and I can go to a shop knowing I won’t be putting myself in debt, I say CARCHEX is a great service in my eyes!

The sales reps were very kind, nice, suggesting, and overall, I’d give them a 10. I did the quote three weeks out, then I didn’t get a chance to pay for it right then and there. When I called back, they said that the rate changed, but one of them was able to give me a discount. He helped me out. I also received a packet from Carchex explaining what was in the quote.

Happy with the experience, explanation of plans, given time to talk to my dealer, and repair shops on acceptance of policy and call back to discuss questions on policy. Happy to review other policy question salesperson that help in my choice.

They cover the highest amount and they had the major things that my dealership was not covering. I spent a good 40 minutes with the rep to make sure that I"m not signing on the dotted line with any loopholes in the policy. The rep went through it line by line to like, “No, our coverage is better than what your dealership is offering, and the price is about the same for the premium monthly.” So far, my experience with CARCHEX has been amazing.

Customer service was very helpful and made the transaction painless and smooth. I feel at ease knowing Carchex is backed and supported by so many reputable companies. They offer better coverages than other Auto warranty companies and at a fair price. I would recommend to friends and family. They are the only company that did not pressure me, which made my decision that much easier.

Attentive Oriental and sure what you need for the vehicle and service but it's like a leg what cost at first but as for the investments it's totally worth it. Florida heat is lurking for ya ac unit so it's coverage you'll count on for sure.

Called and got coverage 4/11/2022. No problem!! Called to cancel coverage 4/12/2022. Big problem! Email link to cancel errored out immediately! Phone # provided to cancel, you are told, "Give me a second" and you are provided with about 20 minutes or more of irritating music and no one ever comes back on the line!!! And then dial tone! Very unprofessional!

My representative Mr. ** was very polite and patient with me, but he spoke very fast. I asked him to slow down which he did without hesitation. He was able to answer all my questions as well as gave me a return call informing me my information would be updated. He said the contract would appear with a different deposit amount but would be fixed to reflect the $100 quoted deductible for repairs.

The rep tried to down-talk every other warranty company and make it seem like they were the best. That's one of the main things I didn't like with CARCHEX. A week or so later, I attempted to make a cancellation and the rep refused to cancel.

The purchase process went pretty well. But I don't agree with having to pay three grand for something the warranty. But the payment is reasonable and the rep explained that to me really quickly. He told me what it would be for the next 24 months. He told me my plan covers my car and if I sell it, I can transfer my plan to whoever buys my car or to another vehicle.

The rep was awesome. But I found better coverage. With the other warranty company, I have more mileage and for little checkups and services, they pay for most of that. They also give roadside assistance and hotels. Other than that, I'd still refer people to CARCHEX.

I contacted CARCHEX and talked to Benjamin. He told me to call him when I got ready and gave me his number. He never bothered me, unlike other companies. It was really good with him when I was signing up.

We had two cars that we wanted and we thought CARCHEX would be a good warranty. But found that it was not the one that we wanted. We had a bad experience with them. It's hard to get in touch with them, especially with warranty people. I personally stayed on phone for about an hour and a half and see if I can get anybody. They also didn’t warranty what they said. I thought they would cover more than what bumper-to-bumper should have covered. But no. We dropped them. I have about four months and I lost out by about $1,000 worth. That's what I ended up paying. We had to take the money out of pocket to get the car at the shop. I’m not very pleased with CARCHEX. It’s an awful brand and I will not get them again. I would advise anybody not to get them.

The rep answered all questions that I had. He made sure I understood everything before going on with the policy.

Demetrious ** was very friendly and very helpful in getting me the coverage that I needed at a price I could afford. I am very satisfied with the cost of the warranty. I will for sure come back to Carchex next time that I need an extended warranty.

I went with Carchex's price and what they offered. The gentleman I talked to was professional and I got the plan that I wanted so I was happy. They did a good job.

The salesperson that I had made me feel very comfortable. He presented everything and the way he was explaining was very simple. It took about a week for me to make the purchase and that was because of my schedule and his schedule. I didn't want to speak to anybody else, so I was waiting for him.

I studied all the different warranty companies on the open market and decided Carchex was reputable and that they were good. Devin was my rep and his superior was James. They were very professional and they explained everything that needed to be explained in detail. They did this a couple of times over and over. They answered everything I needed them to answer. I got the basic coverage just to cover the vehicle in case something happens.

It's been almost a month since I signed up and I have not received my contract in the mail. I get 30 days to cancel but I have not had an opportunity to read through the details of what I signed up for. I called and supposedly the confirmation email had the contract. It does not! You lie. I feel like you are stealing from me. I need to call tomorrow to cancel because I don't have a clue what I signed up for!

Carchex had the best price for the options I needed. There's about a $200 difference in price compared to other companies. Also, Carchex's engine transmission part caught my interest. I liked my rep from there too. The only thing I'm not happy about is I haven't gotten my policy yet.

The purchasing process with Carchex was good. I talked with the salesperson and he helped me out and gave me a quote. I talked to him before I got the car and I sat on it for three days. He called me back and left me a message, and I called him back. He said he was gonna give me the same price that we talked about. I can make payments and it won't charge me extra. It will stay the same.

I talked to the reps on the phone and gave the mileage on the car. They told me what they covered and I liked it better than the other guy. So, I signed up with Carchex and they sent me a thing in the mail. Some companies didn't want to offer electrical services but Carchex did even though it was little less miles than some of the other ones for the mechanical side. They gave me the best overall warranty for my wife's car. So far, everything has been fine and I would recommend them.

The rep was really nice and helpful. The purchase process went well. Now, I'm hoping that they sent me something I can review.

The rep knows how to talk to people and how to represent the company and himself. He was the main reason why I chose Carchex. There were five other companies that does what they do but he talked me into joining them. I liked the way he carried himself and what he was saying. He was knowledgeable and very good at his job. Everything he said was right on the money.

Both my rep and the manager were good to work with. So far, the service is good. As far as the selling part and getting me something that I was comfortable with, it was good to go.

I got a 2013 Hyundai Sonata and it didn't have but 87,000 miles on it. So, I wanted to have an extended warranty. I had looked at several different ones and I had narrowed it down to Endurance and Carchex. Endurance offered a little bit whistles and bells more, but Carchex was cheaper. The enrollment process with them wasn’t too awful hard. I’m on disability and the payment is 70 some dollars a month.

The agent was very compelling. I told him that I was working with another provider, and he mentioned, "Well, have you done any reviews?" I said, "No." He said, "Take a look at their Better Business Bureau and just kind of understand where they are." That was a very telling sign. However, Carchex gave the appearance that they provided one price then I pushed back and said, "This is what I'm willing to pay." They were able to meet me, which gave me some pause. Why would they offer a higher rate when it's negotiable? It was a bit of a concern. I just received the paperwork two days ago, and I may be canceling that service.

The signing up process with Carchex was simple and dealing with the rep was great. He explained the product very well.

If you want a warranty, use Carchex. They seem to be a reputable company. I found them on the internet five years ago and insured a car with them. I sold that car, and they gave me a pro-rata refund. I used the warranty once, and it helped me. They had good service when I called. I called them back this time when I needed to add a warranty to my van. I wanted the top coverage I could get for the vehicle. It’s 127,000 miles and I'm trying to prevent any major expenses, as long as it'll last me.

The reps were good to talk with and very informative. I liked the plans that Carchex advertised. It sounded good.

Carchex took care of what I needed. I bought a policy from them, and so far, so good. The rep went over the plans and explained them to me.

The contract price is already incredibly expensive, but then I receive the contract and see in the fine print that I have to cover the diagnostic charge, as well as all costs over 100 per hour. I was also not told that coverage wouldn't begin until 30 days after signing up. The car is a bmw and there are no mechanics anywhere near me that charge this low of a price. I called to cancel (I'm still within the 30 days) and the first time I called the call was dropped after waiting for 5 minutes. I tried calling several other times and the call doesn't even connect. It's just dial tone.

I was calling around and checking prices. No one wanted to help a little bit by lowering the price. When I called CARCHEX, the gentleman there worked with me. The plan covers everything under my hood and I feel good about having this.

I compared several different options and CARCHEX had a lower monthly rate. I was looking at a deal offered directly through Ford but I could only use Ford dealers, unlike CARCHEX where I could go almost anywhere. Customer service explained everything clearly. It was a very easy, positive, and simple process. It was very good service.

I spoke with Brandon and he was very, very nice to me. He always seemed like he was working with me to try to get me the best deal possible. CARCHEX really worked with me.

CARCHEX has different payment options and different programs. I didn't want to do a monthly payment, which was what the other company that I called had. The only thing with this warranty is I didn't like the additional cost. But I understand they have to do it because of the risk that they're taking because mine was a salvage title. I was glad that CARCHEX offered coverage to a salvage title. When purchasing a warranty, make sure about what's covered and what's not covered and if there's a deductible, how much the deductible would be.

Devon told me I could not get the same policy that I’ve had for the past 5 years. Then he passed me off to James. Yes I could get the same policy with 1 exception. Of course the cost increased which I expected. James was great!

The rep from CARCHEX was very knowledgeable, and he's made the process super easy for me. He sounded like he knew what he was talking about. I like the overall comprehensiveness of the policy that he recommended to me.

The rep that I dealt with was real great. He was knowledgeable on a lot, too. Instead of just telling me, "Hey, this price and this here," he broke everything down to me. He transferred me to a supervisor. He kind of went over my financial information and I explained to him my account, my life and how I juggle the bills. Then he lowered my payments down by stretching my money out. So that was great. The price was lower compared to others.

When I had a claim, they paid for the claims. But I called to cancel one of the policies I have because I sold the car. They sent me everything I need to cancel but it’s not finished yet. I just sent in the paperwork. But I like Carchex. They follow through on everything, and that’s what I have them for and that’s why I keep coming back. So if I get a used car, I go to CARCHEX. Every now and then, I might have to stay on the phone a little too long, but it is what it is.

They were pretty awesome and workable. The rep that I spoke to was very helpful. He reached out to his supervisor and got the details. He was a really awesome guy.

It was a very easy process for signing up and very informative as well I received a discount and so far I am pleased with the service and coverage options my deciding factor was the recommendations and great reviews posted after some research.

It was hassle-free and painless with Carchex. They gave me straightforward answers about what's covered and what's not, and that's what I like. There were no guessing games. Their customer service was great. That’s one of my pet peeves - if you give me bad customer service, I no longer want your business. My payments are also reasonable. I'm 18 months away from retirement, so I need everything to be within my budget.

I've had a great experience with Carchex, so far. I've been with them for years and recently renewed my warranty with them. The service hasn't been excellent, but good enough to stay with them. I plan to stay with them as long as they allow me. There have been some slowdowns, a few hiccups, but they were all ironed out. They could improve the speed when their adjusters come out though. There were a few times when they took several days, and the car was in the shop waiting on the adjuster to come out.

Great experience, upfront and not too pushy. Their plan was better than the competition hands down. Everything was explained in detail in layman’s terms. Will definitely be recommending them to my friends. If the service side is even half as good as the sales side I won’t have any problems if I have a claim.

The agent was very helpful and thorough. I pray if I ever need to use the policy, it is just as outstanding! Policy price for coverage seems fair. The payment plan is affordable as well. The agent took his time in explaining all the coverage and benefits.

The customer service and plan options at Carchex are great.

It was a good experience with Carchex. I called them and they explained things to me fully. They said they sent me the details in a package, which they did. Everything's been on the up and up.

I hadn't had CARCHEX long enough to file a claim. But it became an issue to see what they covered or to be able to ask any questions about what I saw that's being covered. They didn't say the exact words. I called them last week to cancel my policy but they have not gotten back with me. When I was on the phone with them, they put me on hold but the rep told me, "Give your number and everything, and we'll call you back. You won't lose your place in line." I never received a phone call. But when it's time for them to collect their money, I hear from them.

My customer service rep wasn’t pushy and was understanding about what I was looking for. I’d shop with him again. I wanted full coverage, as much as I could get, because I have an older model. A lot of places aren’t necessarily trying to cover everything. I needed engine and transmission coverage because that was the issue with my old car. The process with CARCHEX was easy, straightforward, and simple. I appreciate that. They were willing to negotiate. The wiggle room that they had was one of the selling points. I got the welcome packet a couple of days ago.

The customer service is excellent and very thorough.

The customer service was very well. My representative made sure that I got a good package deal. Then, his boss got on the phone and talked to me. Everything seemed certified and I was happy with what is included to get repaired if I ever have a problem. So far, everything is good.

The customer service has been great so far. I've only used CARCHEX once. But the couple of times I've had to interact with CARCHEX, everything was simple as 1,2,3. Even the lady who did everything at the dealership was surprised. She said it was normally a hassle with other extended warranty companies. She was even pleased with how smooth everything went.

It was a good package. I liked it. When we were discussing the policy with Carchex, it wasn't wonderful, but it wasn’t terrible.

CARCHEX said they would cover my car for an extra 45,000 miles. I got 255,000 miles on it now. They were the only ones who would seem like they would give me a car warranty so I bought the warranty from them.

My experience with Carchex was good. Making my purchase took 15 to 30 minutes, and the customer service was excellent. The rep went step-by-step and it was above and beyond.

There were different options available based upon my situation and the reps looked to find the best option to fit what I needed. The experience was simple and straightforward.

The guys were really nice, friendly and professional on the phone, but I didn't get what I was quoted. They said I would get 80,000 miles for the coverage, and the brochure only says 60,000. I'm going to cancel for that simple fact and they came up with the cash sale value of $3,000. The truck’s worth 14 grand, and they're only going to offer me $3,000 in repairs, if anything goes wrong. That doesn't cover anything. If the motor blows in it, that's seven grand right there. If the transfer case goes bad, that's 4000. If the transmission goes, that's another 9,000. It's not worth spending 100 bucks a month on something that's not gonna pay out.

Looking at the plan that this order # goes to is not what was discussed. The plan discussed was 30 days plus 200 miles not 1000 miles. Also there is no website that I've found that I can login to for more details about the plan I purchased. Maybe someone can email me some more info about the plan I bought.

The reps at Carchex were attentive, got back with me in a timely process, and were available when I needed to ask a question or when I wanted to have a document sent over. They always meet my request. However, I still haven't received the copy of the warranty by email.

Initially, Devin was good. But I called and talked to somebody, and they were very rude.

With Carchex, I like the options of where I can get repairs and the price. It was easy to purchase the policy.

One of my good friends had Carchex and said it's good. I took my friend's advice and I love Carchex already. My car had a problem, but I got it fixed. The guy said that I can take it in if it needs any type of work. A lot of people should get Carchex on their vehicles.

Everything was okay in the beginning, then we had a little bit of a problem when there was a claim that needed to be paid. That took a few weeks to get straightened out. I was under the impression that it was 100% reimbursement, minus the deductible. They also didn't tell me when I signed up that they could use junkyard parts. To serve everyone, Carchex could be more upfront about what is covered.

I liked the plan offered to me. It was what I wanted.

I’ve been going through Carchex since 2017. I like the service but I needed a tow the other day and had to pay out of pocket prior to the person moving my car. That was the first time having that happen to me and was a poor experience. Carchex told me all the tow trucks in the area were busy so the morning was booked up. I called a private guy on Craigslist to tow it. Me being in the state where I live at and couldn't even get a tow truck was messed up. But maybe it’s something changed around here. The tow trucks have been overpricing people and this is Michigan so there’s a whole bunch of potholes.

The guy that I spoke with was real professional and answered my questions. At one point, our call got disconnected, but he called me right back. He worked out a plan that I was comfortable with. Anybody that I know that's buying a used car or that had a car for a while that the warranty had expired on, I would recommend Carchex for them.

The reps were very helpful. My experience signing up with Carchex was easy.

The customer service is good. They helped me out a lot. They only told me one plan, but it was perfect for me. Everything was great.

I called Carchex vehicle warranty company to see what plans they offered and the cost associated with them. I spoke with Murray who offered to help me with my situation since I’m retired and live on a fixed income. I’m glad Murray signed me up and gave me a great deal to start my warranty coverage. Thanks.

The sign up was quick and the guy that I talked to was nice. But I had to wait 30 days and I didn't know that. I don't like that part.

They did a great job explaining the coverage, what was expected of me, the policy, and the information that they were going to be sending me. They made it very easy and answered all my questions. I had a great experience.

CARCHEX was very polite and they tried to secure me the best possible warranty. So far, things have been good. The purchasing process was handled very professionally.

I had a contract with Carchex previously on a different vehicle and I didn't have to go through any hoops when my truck needed to be fixed. But the process this time was a little different and it wasn't as smooth as it was the first time that I signed up with them. I spoke with someone, and then they went and got their manager. It was almost like buying a car. It was a little weird. It made me kind of question was I really speaking to CARCHEX at first? The people were nice, but it didn't seem like it was a situation that needed to be handed off to a manager. But everything went well. I'm just waiting for my paperwork. I haven't seen it in my email as of yet.

I bought a used 2014 Ford Mustang GT and I wanted to get a warranty because it had low mileage on it and I want to keep the car up. The car had a Roush conversion on it, and CARCHEX didn't cover the conversion even though it was factory installed. So, I cancelled the warranty and I'm waiting on my refund. I would have still been in contract not even knowing that my vehicle isn’t covered if I wouldn’t have read everything. The salesman will talk nice to you, but you got to make sure you read the fine print. CARCHEX is a good company as far as the stuff that they offer. If you got a regular car and you’re trying to get some quotes on a regular car, CARCHEX wouldn’t be a bad idea.

The customer service was awesome, and the plan options were really good. Carchex is really good too. They work with you on getting you the right plan that you're looking for, and even if it's a plan that's a bit out of your budget, they try to give you that plan at a cheaper rate.

The rep was friendly, helped me find a good deal, and was an excellent conversationalist, very warm And inviting. The only downside was the wording of the protection plan - the name is titanium, but there should be a subscript letting potential customers know that this is a bumper to bumper coverage. That would set the customer's mind at ease.

I found all persons in which I came into contact were both personable and knowledgeable. It was a delight to have those who did not run down a list of predetermined answers I did not ask. Rather, I was treated with both dignity and respect and given a detailed and comprehensive overview of all coverage.

Endurance has a better month-to-month price, but Carchex paid what the value of the car was. The first time, the rep knew everything. He knew the competitor and what they were going to offer. But when I sold my truck, I was going cancel and the guy I talked to was not the nicest guy. He faded me and I never heard from him again. Also, Carchex still hasn't gotten back to me on when I canceled because I put $1,000 down and they still haven't told me if it went towards my new policy or if they were gonna send me the money back.

The reps were professional and answered our questions. That's why we decided to go with Carchex. Their service was great, and if they had to clear something up, they did. It went smoothly.

No dealer or mechanic would take this this warranty. I could not get my money back from Carchex. They they should name themselves car junk. When I called them they said if I was not satisfied I could get my money back but I was just left on hold.

I am completely satisfied with the way I was treated and provided information by my agent. He answered all my questions and made accommodations for my concerns.. I was happy to sign the contract and become a CARCHEX client now.

I was very pleased with the rep.

Thank you! I have always had coverage on my vehicles and this experience has been the EASIEST and most pleasant one yet. I will always use CARCHEX for future car warranty services. My service rep was Steven **! Thanks, Alexandra **

The agent who signed me up told me 3 years at $80.11. I received the contract which is wrong. It says I have 2 yrs. at $121.91. That is not what was agreed. I have been trying to call several phone numbers in which I'm on hold for a very long time & then I get a hang up. If I don't get a response, & I'm charged the wrong amount, then I will call my credit card company.

Purchased protection for truck I had bought, have NEVER received any info from you. I’m sitting here contemplating canceling, if you don’t know what you have you won’t miss it. No card or letter to prove I have coverage. Can’t take nothing to a garage and expect to get service.

Have not used it as of yet, remember having it with another car and they covered everything I need it have. A hardly used vehicle but I know if anything electrical goes it will thousands and I had the experience with another car.

CARCHEX was doing phenomenal jobs on my first time dealing with them. They got 10 across the board for me. I got the extended warranty because I'd like to be safe than sorry. One thing I like about CARCHEX is the $100 deductible, and then they gave me the best deal possible. I'm satisfied for what I pay a month. I own seven cars now, and they all have CARCHEX as their extended warranty. CARCHEX is an incredible company. I had to file one claim, and the claim process is so easy. They don't give you the hassle like other companies will or like other individuals. You can take your car anywhere, too. I took my car to the Mercedes Benz dealership and they fixed it. It was peace of mind.

When there was anything needing to be corrected or explain, quickly took care of. What importance to me is honesty. So I got a package deal of stress-free, honest and coverage my my car. All around great customer service.

Carchex was good. The only reason why I terminated my warranty was I sold the vehicle that I had the extended warranty with, and the people didn't want to keep it. Carchex has a 30-day period and gave me back the money.

I purchased a contract and did not learn that CARCHEX uses American Auto Shield as the provider until after the sale was complete. A quick Internet search turned up page after page of awful comments. A call to CarChex to cancel my policy under the 30-day money back guarantee resulted in someone "transferring" me (I think I was just put on hold) to wait for the "Cancellation Department". After 50 minutes on hold, a recorded message came on stating that there were no representatives available, and to leave a message. I left my information, requested cancellation of the policy, and requested a call back. I have not received a call back within 24 hours, so I have sent a letter via registered mail to both CarChex and to American Auto Shield requesting cancellation. I have also posted a report to the Better Business Bureau, hoping that I have not seen the last of my money.

When it comes to high end repairs, CARCHEX is definitely the way to go. The rep was very knowledgeable and professional.

I was very pleased with the information I was given, and Anthony ** was very helpful and answered all my questions. He was very professional, and we communicated well. I chose your company based on reviews I found online for best Car Warranties.

I did some research, and Carchex was highly recommended on many different websites, so that's what made me choose them before I found out they're not an actual warranty company that administers the warranty. They are a go-between. It's a little bit misleading. The guy that helped me was nice and helpful but he acted as if they were the ones that would be warrantying my car instead of telling me who's going to be doing the warranty on the car. I wouldn't have purchased the warranty had I known that. When I got the email telling me the company that would be doing it, I looked them up and they're so low. Nobody recommends them at all anywhere. Needless to say, I'll be switching from Carchex.

There was one or two times that I took the car to get service done, but they wouldn't fix it because of a certain reason. The claim process was good but I had to come out of pocket. Knowing what parts are covered inside the parts would be good because there was some work I got done that it covered the part, but there were parts inside the part that were not covered.