CARCHEX Reviews

Signing up with Carchex was easy, and my interactions with the rep was all pleasant. I went with them because of the way that the deductible was broken down, and I also pulled Carchex versus the competitors' rating with the Better Business Bureau. Another website says that they're not as good, but the Better Business Bureau says that they have way less complaints than the other providers.

They claimed to be the second most trustworthy so I went with them. Purchasing the policy was easy and the payments have been comparably reasonable.

The rep helped me get the plan at the rate I needed, and I set up the payment plan on the spot. It was very easy. I just gave my credit card info. Overall, I feel good right now.

The rep was helpful. I already knew what I needed, so I didn't have a lot of questions for him, but he started to call up and got me taken care of. He was good.

Everything was fine with the dealings that I had over the phone, but I haven’t received my contract yet. They told me it would be 7 to 14 business days, and that window was just fine, but the other company that I had with my other car sent my contract over email. That may be something Carchex would want to look at. That eliminates sending through the mail. You can get it and look at it, and if there’s any issues, you don’t have to wait that 7 to 14 days, then read it. Other than that, having a home warranty is very valuable. It saves you money.

I called five places and CARCHEX was the first place where someone answered immediately and was a person, so that was nice. The coverage has a low deductible, and things that aren't traditionally covered like bolts and struts were also covered. And the warranty company was more willing to pay for repairs than other companies that have crazy long claims processes. Someone talked me through the claims process, and it sounded a lot easier. I would recommend CARCHEX.

The rep was nice. He did a good job.

CARCHEX is accredited and rated high with the Better Business Bureau. They also have fewer complaints than some of the other companies. I signed up with them about three weeks ago and their rep wasn’t bad. I try to do my due diligence by asking as many questions as I can and try to find out who I'm giving my money to. The rep probably got tired of me because I was asking so many questions. Compared to some other plans, I'm pretty satisfied with what was offered by CARCHEX for my Audi A8 L albeit not 100% satisfied. That car is loaded with a lot of electronics and I wish the plan had more electronics covered than what it has on there. Another negative to my experience is CARCHEX told me my contract would arrive in 7 to 14 days. After 14 days, I haven't received my contract. That was a little unusual. Other than that, I don't have a problem with the extended warranty.

Purchasing Carchex went fine. I had an average amount of questions about the policy. You get the manufacturer's warranty when you purchase a car, and then even if you get it used, which I did, the manufacturer's warranty lasts to a certain point, and then it ended. So I clarified that, that that was an additional 45,000 mile policy. Then I also asked about the deductible and they said that would be just $100 deductible for that.

Carchex had an A-plus rating with the Better Business Bureau and they cover gaskets. However, they said they were going to send out the paperwork and I still haven't gotten that in the mail, other than the email that they sent right away that said that we had made a deal and what the deal was. But it showed no contract, and that was supposed to be sent out right away. And that's been over a week.

The reps of Carchex were great. They explained everything. I was searching for something that I can pay month to month and something that would be for the life of the vehicle. But they weren't able to give me a plan like that, because they don't do it like that. They do three-year plans, five-year plans. But they said after the five years, I should have no problem renewing the plan.

The reps of Carchex were really good. They explained to me everything, and I really like it so far. I would recommend it.

The sales rep of Carchex did his job. His presentation went very well. He made the purchase process easy and simple. Everything was fine. Because I was indecisive about it, I just wanted to do some more research. I got his number and it was nice talking to him. I would call him time-to-time to say, “Hey, how are you doing, man?” Because we clicked like that.

The reps of Carchex were polite during the purchase. However, I have not received any paperwork yet.

I can’t rate you other than so for a disappointment. I purchased the plan in June and have as yet to receive any paperwork. I was told I would receive a packet and as yet have received emails and no packet. I will be contacting the office of the Virginia Attorney General to have them investigate if this is some sort of scam.

The reps of Carchex were good people. They were polite and spoke nicely. They managed to tweak me a plan that was very nice. Because I'm disabled, the manager got me a discount and got a reasonable price for the coverage.

The Carchex rep I worked with was informative. I’m satisfied with them.

Bill ** was very helpful. I still have not received the corrected contract with the expiration date which should be in 2025 not 2024. Your waiting period policy of 30 days and 1000 miles is a hardship on me since I only drive 5000 mile per year. I am an active customer and went through the waiting period 4 years ago. No exception would made upon my request. That would be good customer relations.

I was satisfied with Carchex. The rep of Carchex was very informative and professional. I appreciated them working with me on getting the coverage. The representative was really helpful because I wasn't really committed to getting it that day because of my pay period. They said that they had the end of the month special for July, but then I wanted my payment due on the fourth, and I was afraid that they will turn it right around, billing me for that again. But they didn’t. They were gonna make it due in September. So I was able to set it up, get the coverage, and have my first payment in September. They worked really well with me for that and I appreciate that.

There was no customer service at all at Carchex. I thought it was relatively cheap, good price to have it covered. And there's nothing wrong with the vehicle right now. So I called them in July to get coverage. But then, I haven't heard anything from them since they took my money. I was supposed to get something, that little jack under your steering wheel, and they never said anything and it's been a month. So I'm really disgusted with them. They said they were a top-notch company, and I said, “Yeah? I think you're just waiting for something to break down, and then send the part, and not be responsible for it.” So they should have said it right away because they took my money right away and I'm not happy.

I was impressed with their coverage and pricing. The salespeople were adequate and good. They knew their subject and we were able to conclude with one phone call. It was pretty good. The application process was easy and understandable. I received a copy of the contract through email but I have not received the actual contract yet. I thought I would have it by now and it's been over a week.

The guy I talked to on the phone when I purchased didn’t give what was promised and when canceling my service y’all still tried to not return my money and I canceled within my thirty day period and it’s sad because I was actually very happy to have an extended warranty to make sure all my bases were covered but next time Imma just get a dealership warranty so I won’t have to deal with y’all money sucking scumbags using a scamming website. Shame on y’all.

I bought Carchex warranty so I can sleep well at night without having to worry about last minute issue. I spent close to $3k for this warrenty. I took my car in for a sensor emergency brake issue and the costs were about $1k. I was hoping the warranty would cover that but it didn’t. Carchex is now telling me they are only covering half of that. The sales person told me one thing and now I’m hearing another.

While you have my credit card I still have not received a copy of the contract that I thought I was supposed to sign. I still have concerns about some of your exclusions and may cancel in the first 30 days if these are not addressed. Concerns include exclusions like body panel and "components" (not body parts that may have been damaged in an accident but the moving parts that operate within a door panel), seat belt retractors, head or tail light "assemblies" (not the bulbs but the electrical stuff that leads to the bulbs), hydraulic suspension control systems, valve guides, valves, piston rings, transmission clutch, and bands...

I just purchased the Carchex protection plan for both of my vehicles on June 19, 2021. A few days ago, I received a packet from Carchex. Inside the packet was the contract associated with my 2017 GMC Acadia. The information on the contract was blank and the summary of purchase listed the Ultimate package. I scanned through my contract and did not see anything referenced to an Ultimate package so I called Customer Service. The first person asked for my contract number and I provided it to him. He told me to look on page nine of the contract to read about the Ultimate package.

I recently purchased an extended warranty. The contract person was very nice, explaining everything to me clearly. The price was reasonable. The only thing that keeps me from a higher ranking is the 30 days AND 500 miles provision. Both instead of either have to be passed before the warrant takes effect and I don't think that's fair.

Haven't used it yet. Requires speaking on the telephone to mechanic to approve. No Spanish speakers available in their offices to have such discussion. That seems absurd. The in person who goes to the shop will speak Spanish. They will reimburse me for approved claims since my mechanic wants payment upfront.

Carchex refuses to answer my request to refund my money for the warranty within the first 30 days as they promised. They just keep juggling me around like a hot potato and nobody answers the cancelation line. I guess I will be robbed of my $110 and have to cancel my card. This is unethical. When I wanted to purchase they jumped on the phone in 5 seconds. This is so disappointing! Do not do business with this company! I JUST WANT MY MONEY BACK Carchex. It is the right thing to do and don't respond to this pretending like you are trying to resolve something because you have not. I have my phone on and am waiting for your call. Shame on you!

New customer, haven't used yet, should do a review when I do have to use it. Customer services was good, explained everything since it is very expensive, and I am on a budget. Over 62. Want to make sure all questions were answered.

Patrick was very thorough and explained everything in detail, pricing was extremely fair and Patrick followed up when requested. Patrick also took the time to see if I qualified for any additional discounts. I took my time reviewed quotes and ratings from other companies and Carchex was the highest rated and best deal out there.

I know we all read the reviews and we all get nervous about buying something. If you read any bad reviews on this company please believe they are true. My wife and I purchased this warranty about 8 months ago and only used it once for the grand total of 475$. Now my dodge 3500 decided to burn up its clutch fan and these people won’t cover it cause they said it’s not in my contract to cover. Then my a/c is freezing up in this hot summer time months and they won’t fix the evaporator coil. So basically we’ve paid all this money to them and didn’t use the warranty and apparently we still can’t use it. So if you have these people I would strongly suggest you cancel and find a better company. You’ll end up paying for warranty and the repair yourself anyways. Good luck with this company if you refuse to not cancel your contract. It’s not worth the headache.

First let me say that Carchex is NOT a warranty company. They do NOT administer warranties. They are a BROKER and sell warranties provided by other companies who administer them. Ben with Carchex called and told me that the company I purchased a warranty from were liars, it was a scam, they would not pay, and only started a month ago, interrupted me constantly, and POURED on the pressure. Red flags popped up all over the place. Professional people do not bad mouth others in order to get your business. I told Ben I would check out what he told me about the other company and if I thought it was true I might call him back and get a warranty through him. That was last week.

All you're giving me is 46, 776 miles more with this contract. for $3,682. This is been approximately 2 weeks into the contract. I am not satisfied. With another company, they will give me up to 126,000 miles for $239 more than your contract.

Dan ** was very professional on handling my purchase warranty with this company. No pushy sales person. His boss I think his name was James worked with me to get a price I could afford for my new vehicle. I highly recommend getting your next car warranty with them. BBB recommends them A+.

The young who assisted me was knowledgeable and courteous. He carefully explained Each detail of the contract and made sure I understood what I was purchasing. He laid out all my options and explained them to me. Overall a good experience.

We were happy pretty happy with the original quote, but were taking time to think about it. We got a call from Carchex asking why we were hesitant. They shot us a little lower price and we agreed to go with them. We had a question after receiving the policy and got a good response when we contacted the rep.

I just got off the phone with Carchex and they are not easiest company to work with when your vehicle needs repairing. In fact, they make it extremely difficult to process a claim. Currently, I have a drivetrain issue with my BMW which is cover under my warranty. First, it took several attempted to reach to a representative from Carchex claims department. After reaching a rep, he collected all the necessary info from the repair shop and told the technician that a claims technician will contact them shortly.

CARCHEX's customer service reps were very helpful.

Customer service and agent were very helpful. Worked through the process of signing up and going over all the materials. Pleased with the basic sign up. Reminded them I don't have printer, fax or "modern" ways. They will need to send to my regular Postal Box.

I am currently in the purchase process of my car warranty. Customer service was pretty okay and wasn't pushy. The payment option seems pretty reasonable too. It was a little bit higher given the comprehensive nature of the plan. But if all of that works out, then the price will be worth it. I'm also super worried about a lot of the reviews that I saw on the Better Business Bureau site about the quality of the folks that CARCHEX uses to do the fulfillment for the actual warranty itself. CARCHEX seems almost like a brokerage service and I wasn't really aware of that when I signed up. If they can be a bit clearer about that prior to taking payment, I would appreciate it.

I found out after reading the contract they mailed me that their covered labor rate is below market in my area and when I called to complain a representative said they would send me a new contract with a market rate clause in it but they never sent anything and I ultimately canceled before the 30 day cancellation window ended. Disappointing.

The sign-up with CARCHEX was pretty seamless and their rep was informative. When I originally signed up, I didn't have too many options because of the mileage on my vehicle. But I have since swapped vehicles and swapping plans was pretty easy as well. The vehicle that I just purchased is a 2018 which is a lot newer with about 50,000 miles on it. I have peace of mind because a lot of the factory stuff went away at that time. Although the truck itself has a lifetime powertrain warranty, CARCHEX was able to adjust the plan accordingly price-wise.

CARCHEX had the things I wanted. Their rep was very helpful and explained the coverage excellently. The service package I got is all right but it could have been better. A different company offered another one similar to that with more coverage and miles but it's cheaper. Overall, having a warranty is 100% valuable.

Our purchase experience stretched out over a month or two due to various purchases following through on our side. Our contact was extremely helpful and followed up a time or two just to touch base, but no pressure. We would use them again for replacement warranty service.

I called repeatedly and left messages right after I bought your product because I had a question and never heard back from anyone! Makes me wonder and worried about how your customer service works when I REALLY need your help and an answer because of a serious issue!

Representatives were very professional and answered all my questions. My car warranty was taken care of in an efficient way. I am very satisfied with my coverage for the next 3 years. I am very satisfied with the yearly insurance rates that I asked for. My vehicle were just perfect within my budget-

I used them before on one of my former vehicles some years back. So I knew that they were going to be reliable. I ended up starting up a plan with them again and my experience was all positive.

We purchased an older vehicle, so we wanted to make sure that we were taken care of in the event that we had an issue. I signed up over the phone and it was a smooth transaction. The rep forwarded the information to us along with a welcome package, etc. We weren't too familiar with Carchex, so we're hoping that should we need them, we won't have any issues. The reviews seem good though.

I dealt with the same gentleman several times, and he was very informative in giving me the different options, and flexible with the payments as well as the different options in terms of coverage. The reps were understanding what my goals were in terms of how long I’m gonna have the car, how many miles. They were able to customize a plan for me that I feel very comfortable about. They were also very thorough and they answered my questions. I would not have moved forward if I didn't feel like I had that level of insight. Although I have not had the experience of having to use Carchex, I feel very comfortable that I'm covered if anything were to happen. It can get very expensive, so I'd rather pay and have the peace of mind. It’s just like insurance. You hopefully never have to use it, but it's great when you have it.

CARCHEX went through the list of stuff with me, and they're a little costly. But if my truck got miles on it and if I lose the bottom end or rear end, it's covered. So it's well worth it.

Purchased a policy from Carchex; never received a copy of my contract. Had to file a claim, and the adjuster paid only partial for the claim, as well as never paid the tow charge, as well as the (included) rental charge. Upon calling and leaving messages with "Kent" (**), never received a return call over weeks. Called from a new number, and finally got ahold of Kent, which he was quick to bounce me to American Autoshield, stating they had a response, spoke with AS, and they state there has been no communication in over 2 months.

The rep explained everything to me. I had no questions when I got done. I'm satisfied with the policy. The only problem I have is I haven't gotten any copies of the policy.

We were forced into getting a warranty at the dealership because of the type of vehicle that we purchased. Even though I said that we do Carchex, they scared my husband into getting the policy that they had up there at the dealership at the time so we had to pay more money. The rep from Carchex was very knowledgeable, easy to talk to, knew what I needed and right to the point. I’ve been through it and I knew what I wanted, and they empathized with me with what happened with the dealership. They explained and there were some things that I probably didn't need them to because I had that coverage before but they confirmed some things anyway.

CARCHEX had a better deal as far as more for your money. I got a pretty good package and it was what we discussed and whatever I looked at before I got it. I did good research on it. I compared CARCHEX to some other top places. With some of them, I didn't get all the same package that CARCHEX offered.

I’ve got Carchex and that’s all that counts. I can close my eyes at night and I don't have to worry about this and that. Everybody was nice to me when I signed up but I was going to get a card in the mail to put in my wallet and I didn't get that. Still, people should get Carchex. They have done alright with me.

The rep from Carchex listened to my needs and we chatted a bit. He acted in sync with what he heard so that was great. He was very pleasant and it was nice to be heard. I'm happy with my choice.

I'm retired and I want to have peace of mind in terms of planning expenses for vehicles. CARCHEX customer service was great and pretty much direct. But there were not a lot of details in the conversation because of the time we had on the phone. I was told they are supposed to send me a packet containing all the hard copies of documents but I have not received anything yet. It's supposed to be two weeks but that was almost a month ago. Right now, I'm just waiting.

I like the way that CARCHEX did business. One of the other carriers had some goofy system where they quoted me one price which was a bit high. They then quoted me eight times. They started out at 139 a month and went down to 59.99 a month. I didn't appreciate that sales tactic. I didn't have that with CARCHEX. They had a 10-year plan and 100,000 miles for one price. That was good. I also checked with one other company and their plan continued for as long as you paid the monthly amount. But that was gonna be pretty expensive. CARCHEX had the best value and sales approach. Customer service explained the benefits and laid out a couple of different options. The representative did a fine job. The first part of the process was easy.

There's nothing wrong with the vehicle right now but it's gonna break and I want to be covered. But nobody will do that because I'm high mileage. It's like having a preexisting disorder or disease and then trying to get health insurance. Nobody wants to do it. If they do, you're going to pay through the nose. Carchex was a little more pricey but it was not crazy. It was what I would expect to pay for coverage. Nothing is free and I have a high mileage vehicle so you got to give a little to get a little. I was impressed.

CARCHEX checked out with the best reviews out of the different companies I looked at. Signing up with them went smoothly. Their rep was very informative and he answered all my questions. Check out CARCHEX and make an informed decision.

The rep explained everything that he was supposed to and the questions that I had, so I went into Carchex with a clear understanding. It’s supposed to be the best warranty, so that's what I got. If you get three repairs with the average being about $1,200, the policy is paid. People should look into Carchex and if they can afford it and it's fit for them, shoot for it.

When I went to renew the extended warranty on my truck, Carchex gave me five years, 50,000 and the price was reasonable. They also gave me the same coverage as the other company did. If I have any problems with the truck, it's $100 deductible and Carchex covers the rest, which is fantastic. The rep I spoke with was great and it went very well. The only problem I had was I gave them the wrong mileage. When they sent me the contract, I saw it and I sent them pictures of the new mileage and a recent service, but I haven't heard anything since. Still, the experience has been good so far.

I went on CARCHEX's website and saw all of their qualifications and the things they've done. The sign-up was quick and easy. There were a couple of times where I had to have customer service call me back and they did at the time we had talked about. They were very easygoing about it. An extended warranty is very valuable to me. I'm not going to use my vehicle very often but I like knowing that when I do, I'm covered no matter what happens to it.

I worked with a gentleman who was pretty forthcoming and did the process very quickly. It was very easy in terms of the sign-up process. We have peace of mind right now because we just got our warranty.

Carchex got me the paperwork right away when I purchased the protection plan. I had one representative that I had to go through and it was easy to go through him. He told me to contact him if I ever need anything in the future. They've already sent out the card and it's already in my vehicle. They explained the whole process and that I gotta wait 30 days. Everything was easy peasy and it was excellent. I'm not a big fan of getting into the car companies because that's one way they can bilk you and you have to do some negotiating with them a little bit. I went with one-time pay with a coverage of five years instead of doing a little pay every month. So, that turned out to be even a bigger savings.

Initially, everything was great going in to Carchex, getting and gathering the information. The rep was very personable and nice. He gave me all my information that I needed on the account that I had just opened up. So, when I got off the phone, I was pleased by the way that he answered all my questions.

The sales guy was helpful. He explained everything in detail exactly what was covered and what was not, and it was smooth sailing.

I compared CARCHEX with all of the other companies, and it was the best price for the best service. They weren't pushy, and they were very knowledgeable. I was assisted very well. It was a very good experience.

It went well with Carchex. They didn't make me pay all upfront. They put it on a monthly thing and extended it so I was grateful for that. I had a claim yesterday for the starter and it went fine. The dealership handled it and I didn't have to make any calls. I enjoyed my experience. I've tried to refer Carchex to some people.

I spoke with someone and then got transferred over to an advisor. Everything went smooth. They knew what they were talking about. They told me I could call my rep anytime.

Signing up with them was okay. I got the plan that best fits my needs.

I have a CVT in a Nissan Rogue and I wanted to make sure that that will be taken care of. Jeremiah, my agent, told me that Carchex covered that. He was informative and explained the coverage well enough. I called back about a couple of times when I had more questions and he went over it. However, he said my contract was gonna come in the mail but I haven’t received it yet.

Claim process is outsourced to Royal Administrator Services which has a different version of contract than what is sold to the customer. For e.g diagnostic charges are not paid for or the claim team does not want to pay the part manufacturer price.

Purchased extended warranties for a 2011 BMW 328i and a 2014 Mercedes E350. Both agents suggested me to check the BBB Rating of my original choice and the rating was a C+. That in itself made me decide to cancel my previous two warranties and switch to CARCHEX.

I liked how the sales agent explained how CarChex works. He helped give me peace of mind for the next 5 years. The company seems to have a good reputation. I hope that going forward I never need this service. But, if I do, I also hope that CarChex lives up to its commitment.

We are a 2011 Honda Pilot. At the time we contracted our car had 77k+ miles. Very nice condition and well maintained. This contract is less than a year old at present and truly we hope not to use this insurance for car repairs. Upon signing up the contract says that we must wait 30 days and or drive 1000 miles before the contract becomes valid- understandable. This agreement is valid for 100,000 miles only at a payment of $91,00 per month. We did have an electrical issue and took the car into our local Honda dealer. They identified the issue -- the part to fix at dealer $550.00 approx. And add the labor $1215.00 dollars. It took this company 7 days to resolve the issue having asked for price of parts and labor at the dealerships.

The warranty I thought I was getting, is not what I got. I feel like I am just wasting my money at this point, and would rather just end the warranty. I called you guys multiple times and left messages, to not get response back. You would love a call back.

I have been a customer for several years now and will continue to be one. Anytime I've had an issue with my vehicle Carchex has taken care of it no questions asked or hassle. Just renewed my extended warranty, they took care of me quick, they were more than courteous and pleasant. I've recommended this company to friends and family and will continue to do so.

I just received the hard copy Brochure for the new Extended Warranty Coverage policy (R01003761) on our 2014 Jeep Grand Cherokee. I have a couple of questions. First the Starting Mileage that is reflected on the only document I can find, which is the one sent me via Email is 75,999. On 9 Apr I sent Patrick ** via an Email message that the current mileage as of the night of 8 Apr 2021 was 74,856. I can’t find anywhere in the hard copy documentation that you mailed me that the correct starting mileage of 74,856 is specified. Based on the mileage I provided and the mileage that the document provides we have a difference of 1,143 miles. I don’t want to have to wait an additional 1,143 miles before being able to have repair coverage.

The agent was attentive when answering all of my questions. That was very refreshing. I did not have a good experience at another company. The contract price was also affordable. Both persons I spoke with customer service oriented and as a consumer, I really appreciated it.

I had a question and called Rae at her extension on 4/14 and 4/15 leaving a message each time. On 4/16 I dialed the general number and had my question answered. I must now assume that it is necessary to contact the general business number if I have further concerns.

I really felt important and your representative went out of his way to make sure I got the best deal possible. I checked around places like Auto Shield and a few other places. I felt more comfortable with the contract I got from CARCHEX.

I purchased a warranty from CARCHEX on 4/13/2021 and they (a lady named Rae) told me that she would send me an email immediately [that day] with the "Service Contract" so that I could see what I was purchasing. They had already deducted the $209 from my account and after a full day of not receiving the contract I began by leaving Rae 2 emails and 3 phone calls asking to see what I purchased. NO RESPONSE from Rae even 2 days later. I reached out to others in that company asking to be sent an email with the contract only to be passed on to someone else. I talked to no less than 4 people from Carchex and I still haven't received the contract so I can't read what I purchased. The service you receive when purchasing a contract from Carchex is really a nightmare. They will not do what they promise. What can I expect when filing a claim. Business as usual???

I purchased a warranty from Carchex after completing hours of research online for extended car warranties. I was told that the car would be covered for nearly any mechanical engine failure. I specifically asked about suspension components and the salesperson said they were covered. I have spent over $4,000 in repairs on my vehicle in less than a year. They haven’t covered a single cent towards any repairs on my vehicle. Not only that, but I had switched from a competitor and the salesman lied about the coverage being better than what I had previously purchased. They said the powertrain plus coverage was comparable when it’s one of the lowest coverages they offer. In fact it’s not even listed on this site. They did cover a jump start and the process was fairly easy, except that they don’t tell you the roadside benefit has a maximum of $400 for the LIFE of the contract.

Great customer service. Explained everything including different levels of coverage and what they cover. Ran BBB report and they have an A+ rating. Surprised to get a 1999 vehicle with 182000 miles coverage. Pay for 2 years get 5 years coverage.

I was told I had to call Paylink to cancel. They said, "Call Car check." (Chex) They said, "Cancel by email." There is no way to cancel by email. I waited on the phone for hours and still did not cancel. Why do I have to cancel anyway - just stop paying!

I checked on several other extended warranty providers for used cars and Carchex was the best deal and coverage. They worked with me to provide what I needed for the length of coverage and a premium I could afford. I would highly recommend them.

Thanks for making this transaction easy. When buying a used car, it is nice to have an extended warranty. What really made it wonderful was the choices of where to go for service. I appreciate the patience that was given as we went through the process with my many questions. I really appreciate your sales team.

When I told the rep that my brother referred me to Carchex, he gave a little bit off. He did a great job. He also told me about the competition.

They were professional and knowledgeable. This is the third protection plan with them and can say always prompt in paying and there if you needed them. They could be a little less costly for cars they know will not cause problems, like Kia and Nissan.

I had done my policy on Feb 24 and since yesterday I didn’t receive the copy of my policy in mail, so I was trying to call the person who did my policy Michael more, he didn’t answer my calls neither he responded to my mails nor voicemail. That was very bad.. Once the policy is done he doesn’t matter about the people, is that what it means????

I was able to upgrade to a different policy with the help of my customer service representative who was unbelievably awesome. He was extremely knowledgeable, extremely helpful and went above and beyond to make sure that I understood the differences between the policies and how the upgraded policy would better cover my vehicle. He was quite possibly one of the most knowledgeable persons that I've spoke to at Carchex.

I have another auto that went out of extended dealer warranty. I received another policy from CarChex and it was a smooth transition. I have had a policy on my truck and every issue has been handled in a professional and complete way.

Sales person told me that Titanium level coverage does not need preapproval of claims. When I received actually policy after 3 weeks, every page says preapproval is a must. False sales pitch. Well I dont know what other surprise I will get if I have to (God forbid) file a claim.

The representative I spoke with was great! And explained a lot to me. They were extremely helpful and tried to save me as much money as they could. Once they found out I was a Veteran, they thanked me for my service and advised me of additional discounts.

I am repeat customer. I was treated very nice. Everyone I talk with are very friendly and helpful. I will recommend Carchex to all my friends, I will use them in future. It was very pleasant experience. Very good customer service. I am very pleased.

Before selecting this company, I researched the top 10, then narrowed to the top 3. I checked to see if the coverage I needed could be provided. Other companies were long-distance; this company is local to me. The representative was knowledgeable and efficient. All the items I desired for coverage that were discussed were included in the warranty I received. I am very pleased with the experience.

Completely HORRIBLE— I paid the premium $1900 the day I signed up. Haven’t seen anything in the mail. Called 7 days ago, called today. Still nothing. Not feeling good about it. Will wait for a call. I just want the contract. Or I’m bailing out.

Carchex has been the one who's been consistently reaching out to me and I decided one day to take the call. It was a simple set up process. The guy who helped me was very helpful and straightforward. He got it done quickly and answered all my questions.

After reading through what one has to do before they can even take a car in to have regular check-ups, get an OK even if you're stranded to call Carchex, and some other rules, I didn't like the controls that you put on the buyer of this policy. In fact I didn't like that it didn't cover paint, etc.

I asked for a better price and the rep was somewhat curt and impatient. He offered me a premium of $3427 which was way over what I was quoted at another company. I told him I was quoted $1800 by the dealership where I bought the car. He began to grill me as to what company it was. I didn’t know. He immediately gave me a quote of $2000, which is over $1400 less than the first quote. That’s quite unbelievable. I offered $1800 and we went back and forth. I was at work and ran out of time. I wanted to get the coverage and be done with it so I agreed. I paid cash in full.

I'm mostly happy. I only wanted a 3 year contract. But, I was told you don't offer a 3 year. So, I wound up with the 4 year. It's a 2010 Lexus and have 121,500 miles on it at the time of the contract.

Although I’ve been skeptical of buying an extended warranty I feel confident as long as I keep my maintenance up as I have been doing, majority of things I do myself and keep records which they said since I have mechanical knowledge I can, I THINK I will be pleased. I have not used it yet, and honestly hope I do not, but it eases my mind if something major ever happens. Sales guy was extremely courteous and helpful.

I didn’t have any issues with Carchex at all!! Everything was smooth and went better than expected. The rate was great and so was Eric. He was polite, courteous and efficient. I tried other companies and Carchex was definitely the best!

I owned a new account for 2018 Jeep and canceled warranty for 2015 Jeep. The salesperson for the new warranty told me he would forward my email for my refund of 2015 Jeep car warranty and never did. I called weeks later only to find my refund was never processed. Further I recently had my 2009 Jeep repaired for a broken door latch. The mechanism inside the door was broken. This the 2nd time the door was looked at. Carchex denied the coverage. How is that possible for a mechanism INSIDE the door panel? I won’t recommend Carchex.

This is the second warranty that I have bought from CarChex. Both cars were older Mercedes Benz. I buy them when they have 30,000 miles on them and drive them until 170,000. I've gotten more repairs than I paid for the warranty. They are great.

The rep was good but I cancelled Carchex. I was misled by what was covered and what was not.

The rep was delightful.

The rep was very helpful. During the purchase, we ran into a little bit of a glitch somehow online and had to make a phone call. It was worked right out. We haven't used it yet but it seems to work for us. I've logged in online and they mailed something out as well.

The reps were professional. I would tell others if they want to keep the car long term, it would make sense to get some insurance with Carchex.

Signing up with Carchex went very well. I got ahold of them and they were very friendly. The gentleman I worked with, James, was very amicable and he answered all my questions, even when I lost service and got back ahold of them. It was a relief to know that I could get coverage on a higher mileage vehicle. It was very easy and convenient.

I have not received my contract after more than two weeks. Sample contracts don't cut it. I need to see my actual contract. It's hard to see what is covered with nothing in hand to read. Not happy with the experience so far.

The rep was nice and polite. She gave me information and told me I could contact her back. She was professional. However, I was told that it would be a $100 deductible but it is $200.

When I talked to the salesperson, they provided me with all the tools I needed. The only issue that I was facing was when the policy would be effective. But then I found out that that's kind of standard across all providers so I stuck with Carchex.

Buying the policy was smooth and painless. The rep was super helpful which I did appreciate. He even left me his personal number if I needed to get in contact with them. He was phenomenal in explaining the coverage. Having the coverage is helpful. It's nice to take in the car every now and then and get it checked on. If it needs work, I'd just put down that $200 deductible. If the cost is over the coverage, then I also pay the extra.

Purchasing Carchex was fairly easy. The manager helped me out as far as my upfront payment. He waived all that.

I liked the coverage and price that CARCHEX had. I had a wonderful experience with my purchase. Val assisted me and he was very knowledgeable and informative. He was really nice. I really appreciated his input.

I googled and Carchex had a good review online. The rep explained it good and making payments was easy. First payment was a credit card then they saved that and then it'll be auto drafted every month. Having Carchex is extremely valuable. If something goes wrong with the transmission, the engine, or any type of major component, and you're not protected, it's coming out of your pocket, so it's worth it to pay this per month.

Purchasing the warranty was a really simple and easy process. I spoke with a representative there and they answered all my questions about it. They laid out my options and worked with me on the payment schedule that went along with my finances. They emailed me the contract and the actual payment process was pretty straightforward. I read them my debit card number and they put the charge through for the amount that they said. They also told me, in the future, if I ever had any financial problems or felt like I was going to be late on a payment, just to call them and let them know and they would work out something with me.

I got dropped by Carchex initially a few weeks ago. I had my credit card. The numbers were stolen from me twice. So consequently, I got caught in the web of trying to update everybody with the new credit card. I was sent a couple of notices from this billing company saying that they were gonna drop me, but I didn't recall who PayLink was. So I was clueless. when I asked a question the other day when I re-enrolled with Carchex they said that PayLink was indeed their billing company. It would've been a good thing to have a letter come out from Carchex that was saying that I'd be billed on a monthly basis and payments would be processed by PayLink. I didn't see that.

CARCHEX had a good rating when I checked online so I decided to take it. Their rep was excellent. He explained that it was easy to do and take care of. We talked to him and he sent me an email with his name. He was easy to get in touch with.

A friend of mine has Carchex and stuff happened to the vehicle and everything was covered, even rental. So that was the reason why I went with them. Their warranty is good and I know that it's there.

I am absolutely disgusted with this company. Dropped my car off at the mechanic. He did the teardown and waited for their Carchex inspector to come. The inspector came told mechanic mechanic The repair was approved. The next day after my car had been put back together and I had rented a car for two days that was also supposed to be covered FYI. I got a call from carchex letting me know that my Repair was not approved and I would have to pay out of pocket. I would’ve never had such an expensive repair done and I would’ve not have rented a car for two days. I am out the $1500 for repair and $3000 to a car warranty protection that just left me hanging and lied to me and my mechanic. Buyer beware. Absolutely do not use this company.

Carchex was one of the better warranty providers out there. Their representative was very helpful. When he went to finalize it, he ended up checking with the supervisor and they actually found a better deal for me to do it, a different way than what he originally had told me. So he changed everything, so that way I would save money. That was very professional of him instead of trying to make extra money on it.

Purchasing the vehicle protection plan from CARCHEX went really smoothly. It wasn't very aggressive or someone trying to like do a big sales pitch or anything. The plan sold itself. Their rep was a nice and very friendly man. It was good working with him.

I had a conversation with a Carchex customer rep over the phone and they sent me a quote. Once I made a decision, I just made the purchase online. It was pretty straightforward.

When I was purchasing Carchex, according to the salesman, everything's covered. He didn't say bumper-to-bumper, but he said, “’Cause we don't use that term anything anymore, but everything is covered.” But then after I got the policy, I saw everything was not covered. When I called back, they said, “Oh, okay. We’ll add that on there.” So now they put the additional part on there that wasn't covered. But there are still a couple of things in there I'm really not happy with. One of their other policy deals is you're only going to pay $100. Anything over, labor cost is my responsibility and that really doesn't compute very well.

I got a pretty good price on an extended warranty with Carchex so I just took it. I thought it would be difficult to purchase, but it wasn't too bad. It was pretty easy. I had to speak with someone. He gave me a high quote, so he took me to his manager and the manager got it down a little bit more to what I could afford.

Due to the language in the contract ref. my doing my own maintenance I requested confirmation that with receipts proving I did purchase materials for regular maintenance, it is still not clear and no one has responded. Because of the liability on my part to at least cover labor, I have told CARCHEX representative(s) that I decline coverage at this time.

I had Carchex on a previous vehicle a number of years ago. I did a claim on an alternator that went out and they covered it. I looked at other options out there this time and Carchex is not the most economical but they have their reputation. The rep was very attentive in getting the information and my follow-ups with her. She wasn't pushy. She got my car information so they could give me an accurate price and accurate information. It worked well. I haven't had to use it yet but it's nice to have that feeling of knowing that I have something behind me in case something major goes wrong. It's nice to know it's not gonna come out of my pocket, depending on what it is. I feel confident with everything.

We do a lot of traveling and I wanted the assurance that if the truck broke down, we would be covered. CARCHEX was very helpful and accommodating for our situation. The rep broke it down into a monthly payment so that we could handle it.

I have a Cadillac SSR, and it has computers and stuff in it. I don't know about them, so I’ve had them covered. My girlfriend had told me about CARCHEX. The rep did good and was a good guy.

The process was very easy and no game-playing and pressure tactics like other services. My only disappointment is that I have not received any mail or email telling me more about how the service works. I was told that once I accepted the payment arrangement that they would send something with more detail on what I have purchased.

I went to buy a new truck and the guy at the dealership pissed me off so much, I decided to go home and buy an extended warranty for it. I looked up who the best extended warranties were besides Mopar, because I knew about it, and CARCHEX was neck-and-neck with another one. But the other one didn’t do Washington State. So, CARCHEX was the next top-rated one. And then, I read some of the interactions from customers they already have. There were a couple of negative ones, but it was more they didn't read their contract. I felt safe going with CARCHEX. And then, I talked to a guy and he just sent me the best deal he could do instead of trying to get me into this or that. I told him what I wanted, he sent me a few options, and then I took a few days and picked the option that I wanted. It was simplified, online, I could take my time to read it and do my own research, and then just go from there.

It's been over a month and I haven't received anything in the mail. I wanna cancel and I want a refund. I don't see a purpose of having it. They said my policy would start after 10 days and I would receive everything in the mail but I never did. They took the money and that was it. I'm highly disappointed. I went from one extended warranty place to another and I thought it was gonna be a better review based on what my representative said. I explained to them my experience with a different place. They said they were guaranteeing me a better experience at Carchex but it's even worse. At least in the other place, I got emails.

I had surgery and I normally do most of my work. It will come to a situation where there was something I won't be able to do, and just to have that comfortability that I can get it repaired with no problems. I got the Silver package. Once I was completed a day later, I thought about, “Oh, man, was there anything higher that I could have gotten?” Other than that, the CARCHEX rep did everything he could do to give me the best deal.

I'm paying a little too high for what I got with CARCHEX. They were like, “Well, we can only do this price right here.” But then when I went to a couple of other warranty companies, they're only charging me $100 for the same plan that CARCHEX had me. The reps addressed most of my concerns. But they couldn't do anything about the price when I thought I’d ask because they said that was just out of his control.

2015 Honda Civic. I purchased a warranty and have proof that it covers line 14. Luxury components. When sales representative sold me the warranty he told me the radio is covered. Now I needed it replaced through the dealer. It's a original manufacturer touch screen. Carchex sold me the extended warranty and now I find out they're just the broker and assigned my warranty to American CarShield. Called them and told me line 14 doesn't come up in their system and radio is not covered. I emailed them proof. Ken ** 1-866-931-3462 ext ** is the sale rep how sold me the warranty. They can't get ahold of him. Carchex also told me line 14 doesn't come up. So I have the extended warranty in hand and proof. What the point of paying $1,800 if they're not honoring what they sold. I look up website and show that radio is covered. It's a scam they are committing fraud

My car is relatively new and it had really low mileage, and the warranty was up but because it's to be a daily driver, I wanted to make sure the powertrain was covered. CARCHEX was the highest on the internet. Purchasing the plan was easy. Their rep has excellent follow through. He called me and tried to sell me the policy. I was like, "Okay. Let me think about it." He called back a couple times, and he stayed on top of me. He was very polite but a very aggressive follow-through salesman.

I looked at three providers and CARCHEX was one of them. The signup process was somewhat easy. I just didn't like the way the agent's characters fell. After he found out I went with another character, he started talking bad about the other two people I was looking at. That was the reason I canceled. CARCHEX should improve on the way they try to sell this service. They can't have someone on the line talking about how good they are, and then talking about how bad someone else is, and they are second to them.

Carchex seemed like they had the best reviews. The first person I spoke to might have been new and she wasn't up-to-date on some of the things I was asking. But her supervisor got on and answered all the questions, so it was a good experience. Having this plan is worth it.

CARCHEX pretty much fitted up and it sounded good. The rep broke down the whole plan and how everything worked. He was really professional. It was a good experience.

Purchased an extended warranty contract back on July 17,2020 which I paid in full and have not received my service contract yet. This is the 3rd attempt to have the contract sent to me. Luckily I have not needed to use it but also never got the opportunity to review the contract within the 30 days of purchasing it.

The representative was very knowledgeable and very specific. I just started and I haven't used the service yet, but it's definitely very valuable to have.

The agent went over everything on my vehicle, and offered me discounts. I am in the 90 day waiting period. Carchex is available in WA state, whereas I get junk mail from other Vehicle warranty companies, that aren't licenses to do business in WA state. I suggest, people would check this out and see that Carchex is at the top of the list of BBB companies.

Any questions that I had, the reps answered them so I went with Carchex. They were helpful because I'm a senior and they got the payment down to where I could handle it a little better. I was satisfied. If someone asks me, I would recommend Carchex.

My experience when I purchased the plan was very professional. The rep was very good.

They will not cover you when something goes wrong. Do not use!!!! Buyer beware. They will wait until you file a claim and then reject it just to not pay. Look thru my reviews. I try only to leave positive reviews this company is a scam.

The rep of Carchex was a cool dude. He made it really easy and gave me all the answers I needed. I made my purchase within the first week of getting a quote. It was a simple transaction.

I like the response time of Carchex. I had a wonderful experience with their rep. He was very good. Purchasing the plan was very easy. However, I don't like the fact with the electrical components of it, they need to make it more informative that you're only allowed one replacement per the life of the contract.

Steven, the rep from Carchex, was very helpful. I asked him to send me a copy of what it cost ‘cause I wanna pay it up in full. But so far, I haven't gotten anything.

I had a great experience with the reps at Carchex. They were very knowledgeable. Having a warranty for my vehicle is a nice peace of mind.

I just purchased a new used vehicle. When you’re buying a used vehicle, it’s valuable to know that you have backup just in case something goes wrong. I purchased CARCHEX and the experience was great. I would refer others to CARCHEX.

In case something happens and knowing the mileage of my truck, I decided to go with Carchex. It was really good dealing with their rep. He explained everything pretty much to me that I was wanting to know about the protection plans. But I thought that I would be able to get any type of protection plan but with the mileage I had, I was just placed in a certain package. That threw me for a loop. So I hope they're good should anything ever go down with my truck.

The rate on the extended warranty that I got from Carchex was a little bit lower than the one that I initially went with. The first company I went with didn't even send me a confirmation or follow up to make sure I was doing okay after I paid the money. But it was amazing that Carchex did that. They care a little more. The rep I dealt with was great. I had to figure out a lot of stuff while she was on the phone and she was really patient. She allowed me to take my time and figure out everything and then she pretty much took care of everything. I had a pretty good experience with her.

My car policy was coming to an end so I looked up and in terms of coverage and the prices, CARCHEX was the best match for me. The person who assisted me with the coverage and the plan was really sweet. She had the time to explain my questions and answer pretty much all the queries I had. So, it was smooth. She also sent me a couple of plans for me and she explained them clearly. So, that was really helpful. If Carchex has an app, it will be more convenient for someone to just log into their account and see the coverage and other stuff.

I thought it would just be kind of a prepaid maintenance plan. I did a lot of research into it and found that CARCHEX was recommended on a number of different sites, and the fact that they had what they called a bumper-to-bumper. Because we even found with the other warranty that we had up in Canada on our other car that oil fluids weren't covered if you were doing transmission fix. This one paid more for it, but it covered everything. We had a couple of little things that went wrong that ended up being pricey. They fixed my seat, got to a certain position and it would do whatever. I've had three or four repairs done through them now. They let me take it to where I wanted to, and then the dealership then just called them up and they made the payment directly through to the dealer, and that turned out really well for me.

I bought a car from my mechanic and it's in excellent condition, but the fact that I am a retiree and on a fixed income, I didn't want to face a huge potential repair bill if something went wrong with the car. I googled best car warranty, extended warranty places on the internet. I did three searches, and I liked what I got from Carchex the best. Everything was perfect until I learned at the very end that my deductible was $200 instead of $100. That almost made me pull the plug on it.

When I called Carchex, the lady that I spoke with was telling me that the majority, if not all the other extended car warranty places will only cover up to the value of the car. They won't cover anything past that. But she said Carchex will cover past that up to the dollar amount for the contract that they gave me. That was what made me agree to accept the contract.

CARCHEX's limited liability was better than everyone else, and I liked the reviews. I worked with an agent and talked to him on the phone. He gave me an example of a policy to share so I could take and compare it against other companies. He was pretty much open and forthcoming about everything. But there's one unresolved issue with the contract. Other than that, I have purchased a few protection plans in the past and they're extremely valuable. It's all of those things that you don't think about that when you need it, that's where they help you out.

Before my plan becomes active, I must wait one month AND 1,000 miles. As I only drive about 300 miles a month, I will loose three to four months coverage on my overall plan. I understand and accept the need for any pre-existing mechanical conditions to be exempted from coverage, but I don’t think it is reasonable to pay for three to four months of coverage that I do not qualify for.

Carchex had an A plus rating with the Better Business Bureau. I also read many of the reviews that the company received and they were positive reviews. When I first talked to the person, it was a little bit iffy but as we got into the conversation, it got better. He explained the coverage pretty well. I gave them my credit card number for the initial payment and then, they sent the packet. As soon as we received it, I filled out the automatic draft and we mailed it a few days ago.

There was a valid website, like a credit bureau, that led me to CARCHEX. And I punched in online warranties for vehicles that have extremely high miles, and CARCHEX came up in some of the first search results, and then, I selected it. It looked like it was okay. There were a lot of other companies that turned me down because of the mileage on the car. We got a couple of 100,000 miles on it and it's the age of the car, it's a 2008 Altima.

My car is not working and hasn't been since the day I signed up. I called the very next to cancel but was told to call back on Monday. I called a week later on Tues (family issues) Jan 2, spoke to a nice lady, explained what happened, was sent to a young man Named Sean (Shawn?) explained again what happed, he then asked me to hold while he transferred me to the cancelation dept. Well I was on hold for over 20 minutes when I got a voice telling me to leave message and that an agent would return my call, I did and have had NO CONTACT SINCE!

I chose Carchex 'cause the rep answered all of my questions as opposed to the other company that I was talking to. He provided information consistently. I kept telling him to give me some time and call me back, and he did. He never lost patience. He was good.

My mom was the one that really wanted me to get CARCHEX. She's the one that brought it to me and got me to get it. I thought it was all necessary and I would need it, but my car went down the other day and I wasn't covered. CARCHEX said that it was a spark plug and they don't cover that because they consider it to be maintenance. So, I was bummed out.

So far so good, Have had other plans in the past which were nowhere near as professional, they showed respect for their competition while clearly pointing out the advantages of their product. They knew their products as well as their competitions' as I verified their claims.

They went out of their way to make my car and myself eligible for this program. My vehicle had too many miles for a conventional warranty, so they worked until they found a warranty that I could afford and that my vehicle would qualify for.

The rep did a very great job. He explained things well and answered all the questions that I had. He gave me follow up emails too. He was very personable. He even remembered my dog was sick and even in later calls, he asked how she was. He made it more almost like you're talking to a friend versus making some kind of business decision which built the trust and was very smart. Having Carchex gives me great peace of mind. I bought a Mini Cooper and those are expensive repairs.

I didn't like the price of the other company and they didn't want to negotiate it. CARCHEX gave me one price and I wasn't happy with it and then we negotiated, so I chose them. I like the fact that I don't have to wait six months before I can file a claim. They have a 10-day waiting period and I thought that was a good feature, as opposed to some of the other companies where you'll have to wait months before filing a claim. The representatives were helpful enough and answered my questions. I was looking for more of a comprehensive warranty and they seemed to understand what I needed.

Carchex has the cheapest rates and they gave me bumper-to-bumper coverage. The purchase of the plan was quick and easy.

CARCHEX called me back within a reasonable time. The representative answered my questions and sent me a copy of the contract especially since I'm a retired insurance guy. The plan was affordable and it only boiled down to a little so much each year.

I had a good experience buying my vehicle protection plan from CARCHEX.

The first person I talked to didn't explain everything to me properly and we got something that we didn't really want because they didn't offer me more than one plan. It was way too expensive and we canceled that. But the next person that I called and talked to was very good. They explained the whole situation to me and let me know how all the plans worked. But we decided to wait and hold off on getting it for right now. If my husband decides he wants to try this again, I'll call Carchex because the second rep was very helpful.

I switched to CARCHEX after not being too happy with Endurance. My rep was friendly. The purchasing process was easy and it didn't take very long.

The guy I dealt with at CARCHEX was very knowledgeable and friendly. He answered all my questions. I had a different provider and CARCHEX has a better price for the same coverage.

I filled out the quoting information from two different companies. And then, it’s a very generic application so I got calls from five different companies, and I ended up going with CARCHEX. They were the first ones to call me, and Bill was so informative. Any questions I had, he more than gladly answered them. Bill advised me, whenever I get the ID card and if I have any other questions, just call him at his direct extension number. I told him I appreciated his help. The customer service is good. That’s one of the major reasons why I went with CARCHEX. And compared to every other company that I was getting a call from, I felt CARCHEX gave me the better option.

There's nothing to worry about when going with CARCHEX. It's easy and they have fair prices. Working with their reps was a pleasant experience. I recommend them.

I called CARCHEX, gave them some information, and they explained to me the payments, and that was what I went with. Everything was good.

The CARCHEX rep I dealt with was great. He asked various qualifying questions that I feel were pretty good choices to make sure I got the right kind of policy for my vehicle. He was very professional, very polite and didn't try to upsell me. It seemed like he genuinely had an interest in what was best for me and my vehicle. So, I enjoyed it. It was a very smooth process. I made it known that sometimes my travel mileage varies. So, I just wanted to make sure I had enough coverage. We talked about how long I had planned to keep the car and I told them it'd be like maybe two more years. He also gave me some good information on like if I did sell the car, I can sell the warranty with it. It was completely awesome. CARCHEX is doing a great job as far as providing customer service and helping other people out in my position. They offer a great service that more people should know about.

CARCHEX was one of the top that popped up for referral as soon as I put in the car extended warranties. The rates is better than what I was gonna be paying before, so it was the obvious decision. The only thing is to this date, I still haven't gotten any type of information like emails or anything regarding my coverage plan. I've been waiting for about three weeks to a month to go ahead and receive that particular information, but I feel like they could have forwarded the emails to me. Other than that, everything has been straightforward. The guys that were on the phone did their thing. They broke it down to me as far as the type of the coverage plan that I was purchasing.

The Carchex rep was informed and was able to answer my questions. But I had a couple of follow-up questions after the purchase. It was regarding AAA if that affected the rate and the exact timing of when the policy went into effect versus the first payment. I never received a call back when I left the saleswoman a couple of messages. But I was able to get in contact with someone else and they helped me just fine.

I made the mistake of looking at these reviews before buying. I was fooled. All looks good until you have to raise a claim. Absolutely worthless. They outsource it to local (in-state) administrators. I am going to cancel their service.

He is a wonderful person. Energetic, dedicated, well informed, answered all of my questions. Stayed with the project and got it done! If I ever travel in his area, I intend to look him up, share a meal and enjoy time together. Thank you Eric.

The agent was friendly and knowledgeable of my need and the question asked of him. He explained the plan that I chose. The due date of payment. Yes I will certainly endorse CarChex to family and friend. Great job CarChex. I believe in you.

Three mistakes on original contract. I spoke with 2 other salesmen and a customer service person to correct these mistakes. When contract arrived, all the mistakes were still there. I hope your vehicle service (if needed) is much better than your sales force.