CARCHEX Reviews

I had a good conversation with the rep. It was informative. The policy covers most of the major parts of the car.

My warranty was out, and when I looked around, I felt Carchex had the best program. I liked the rep too.

They were very attentive and they answered all my questions. Then, they gave me a chance to review everything before I made the decision. They found one or two instances where they could reduce it and then they said that if I found anything else that was lower, they would match it. It was a very positive experience.

I asked the man to send me a copy of the policy so I could read it first and they wouldn't do it. I got it a couple of days ago and after I read it, I would have never bought it. I should have read it first. It's a phony setup, too. They're not anybody and the dealerships in my area won't even accept it because they're such slow paying. When you go on their website, the policy that I was buying is not even listed. It’s a six-year policy, 100,000 miles and it's not on the website. I'm just supposed to take their word for it. It says it has rental car. It would be four days before they would ever even authorize a repair and they only pay $40 a day. So, it's all smoke and mirrors.

When I was signing up with Carchex, the customer service was great. I liked it, the quality and everything that came with the package that I received. The rep was very helpful too. He answered all the questions before I could even ask.

I was pretty skeptical about buying vehicle protection for the first time and Jerry cleared my doubts right away, he gave me an affordable price to pay each month and I can go to a shop knowing I won’t be putting myself in debt, I say CARCHEX is a great service in my eyes!

The sales reps were very kind, nice, suggesting, and overall, I’d give them a 10. I did the quote three weeks out, then I didn’t get a chance to pay for it right then and there. When I called back, they said that the rate changed, but one of them was able to give me a discount. He helped me out. I also received a packet from Carchex explaining what was in the quote.

Happy with the experience, explanation of plans, given time to talk to my dealer, and repair shops on acceptance of policy and call back to discuss questions on policy. Happy to review other policy question salesperson that help in my choice.

They cover the highest amount and they had the major things that my dealership was not covering. I spent a good 40 minutes with the rep to make sure that I"m not signing on the dotted line with any loopholes in the policy. The rep went through it line by line to like, “No, our coverage is better than what your dealership is offering, and the price is about the same for the premium monthly.” So far, my experience with CARCHEX has been amazing.

Customer service was very helpful and made the transaction painless and smooth. I feel at ease knowing Carchex is backed and supported by so many reputable companies. They offer better coverages than other Auto warranty companies and at a fair price. I would recommend to friends and family. They are the only company that did not pressure me, which made my decision that much easier.

Attentive Oriental and sure what you need for the vehicle and service but it's like a leg what cost at first but as for the investments it's totally worth it. Florida heat is lurking for ya ac unit so it's coverage you'll count on for sure.

Called and got coverage 4/11/2022. No problem!! Called to cancel coverage 4/12/2022. Big problem! Email link to cancel errored out immediately! Phone # provided to cancel, you are told, "Give me a second" and you are provided with about 20 minutes or more of irritating music and no one ever comes back on the line!!! And then dial tone! Very unprofessional!

My representative Mr. ** was very polite and patient with me, but he spoke very fast. I asked him to slow down which he did without hesitation. He was able to answer all my questions as well as gave me a return call informing me my information would be updated. He said the contract would appear with a different deposit amount but would be fixed to reflect the $100 quoted deductible for repairs.

The rep tried to down-talk every other warranty company and make it seem like they were the best. That's one of the main things I didn't like with CARCHEX. A week or so later, I attempted to make a cancellation and the rep refused to cancel.

The purchase process went pretty well. But I don't agree with having to pay three grand for something the warranty. But the payment is reasonable and the rep explained that to me really quickly. He told me what it would be for the next 24 months. He told me my plan covers my car and if I sell it, I can transfer my plan to whoever buys my car or to another vehicle.

The rep was awesome. But I found better coverage. With the other warranty company, I have more mileage and for little checkups and services, they pay for most of that. They also give roadside assistance and hotels. Other than that, I'd still refer people to CARCHEX.

I contacted CARCHEX and talked to Benjamin. He told me to call him when I got ready and gave me his number. He never bothered me, unlike other companies. It was really good with him when I was signing up.

We had two cars that we wanted and we thought CARCHEX would be a good warranty. But found that it was not the one that we wanted. We had a bad experience with them. It's hard to get in touch with them, especially with warranty people. I personally stayed on phone for about an hour and a half and see if I can get anybody. They also didn’t warranty what they said. I thought they would cover more than what bumper-to-bumper should have covered. But no. We dropped them. I have about four months and I lost out by about $1,000 worth. That's what I ended up paying. We had to take the money out of pocket to get the car at the shop. I’m not very pleased with CARCHEX. It’s an awful brand and I will not get them again. I would advise anybody not to get them.

The rep answered all questions that I had. He made sure I understood everything before going on with the policy.

Demetrious ** was very friendly and very helpful in getting me the coverage that I needed at a price I could afford. I am very satisfied with the cost of the warranty. I will for sure come back to Carchex next time that I need an extended warranty.

I went with Carchex's price and what they offered. The gentleman I talked to was professional and I got the plan that I wanted so I was happy. They did a good job.

The salesperson that I had made me feel very comfortable. He presented everything and the way he was explaining was very simple. It took about a week for me to make the purchase and that was because of my schedule and his schedule. I didn't want to speak to anybody else, so I was waiting for him.

I studied all the different warranty companies on the open market and decided Carchex was reputable and that they were good. Devin was my rep and his superior was James. They were very professional and they explained everything that needed to be explained in detail. They did this a couple of times over and over. They answered everything I needed them to answer. I got the basic coverage just to cover the vehicle in case something happens.

It's been almost a month since I signed up and I have not received my contract in the mail. I get 30 days to cancel but I have not had an opportunity to read through the details of what I signed up for. I called and supposedly the confirmation email had the contract. It does not! You lie. I feel like you are stealing from me. I need to call tomorrow to cancel because I don't have a clue what I signed up for!

Carchex had the best price for the options I needed. There's about a $200 difference in price compared to other companies. Also, Carchex's engine transmission part caught my interest. I liked my rep from there too. The only thing I'm not happy about is I haven't gotten my policy yet.

The purchasing process with Carchex was good. I talked with the salesperson and he helped me out and gave me a quote. I talked to him before I got the car and I sat on it for three days. He called me back and left me a message, and I called him back. He said he was gonna give me the same price that we talked about. I can make payments and it won't charge me extra. It will stay the same.

I talked to the reps on the phone and gave the mileage on the car. They told me what they covered and I liked it better than the other guy. So, I signed up with Carchex and they sent me a thing in the mail. Some companies didn't want to offer electrical services but Carchex did even though it was little less miles than some of the other ones for the mechanical side. They gave me the best overall warranty for my wife's car. So far, everything has been fine and I would recommend them.

The rep was really nice and helpful. The purchase process went well. Now, I'm hoping that they sent me something I can review.

The rep knows how to talk to people and how to represent the company and himself. He was the main reason why I chose Carchex. There were five other companies that does what they do but he talked me into joining them. I liked the way he carried himself and what he was saying. He was knowledgeable and very good at his job. Everything he said was right on the money.

Both my rep and the manager were good to work with. So far, the service is good. As far as the selling part and getting me something that I was comfortable with, it was good to go.

I got a 2013 Hyundai Sonata and it didn't have but 87,000 miles on it. So, I wanted to have an extended warranty. I had looked at several different ones and I had narrowed it down to Endurance and Carchex. Endurance offered a little bit whistles and bells more, but Carchex was cheaper. The enrollment process with them wasn’t too awful hard. I’m on disability and the payment is 70 some dollars a month.

The agent was very compelling. I told him that I was working with another provider, and he mentioned, "Well, have you done any reviews?" I said, "No." He said, "Take a look at their Better Business Bureau and just kind of understand where they are." That was a very telling sign. However, Carchex gave the appearance that they provided one price then I pushed back and said, "This is what I'm willing to pay." They were able to meet me, which gave me some pause. Why would they offer a higher rate when it's negotiable? It was a bit of a concern. I just received the paperwork two days ago, and I may be canceling that service.

The signing up process with Carchex was simple and dealing with the rep was great. He explained the product very well.

If you want a warranty, use Carchex. They seem to be a reputable company. I found them on the internet five years ago and insured a car with them. I sold that car, and they gave me a pro-rata refund. I used the warranty once, and it helped me. They had good service when I called. I called them back this time when I needed to add a warranty to my van. I wanted the top coverage I could get for the vehicle. It’s 127,000 miles and I'm trying to prevent any major expenses, as long as it'll last me.

The reps were good to talk with and very informative. I liked the plans that Carchex advertised. It sounded good.

Carchex took care of what I needed. I bought a policy from them, and so far, so good. The rep went over the plans and explained them to me.

The contract price is already incredibly expensive, but then I receive the contract and see in the fine print that I have to cover the diagnostic charge, as well as all costs over 100 per hour. I was also not told that coverage wouldn't begin until 30 days after signing up. The car is a bmw and there are no mechanics anywhere near me that charge this low of a price. I called to cancel (I'm still within the 30 days) and the first time I called the call was dropped after waiting for 5 minutes. I tried calling several other times and the call doesn't even connect. It's just dial tone.

I was calling around and checking prices. No one wanted to help a little bit by lowering the price. When I called CARCHEX, the gentleman there worked with me. The plan covers everything under my hood and I feel good about having this.

I compared several different options and CARCHEX had a lower monthly rate. I was looking at a deal offered directly through Ford but I could only use Ford dealers, unlike CARCHEX where I could go almost anywhere. Customer service explained everything clearly. It was a very easy, positive, and simple process. It was very good service.

I spoke with Brandon and he was very, very nice to me. He always seemed like he was working with me to try to get me the best deal possible. CARCHEX really worked with me.

CARCHEX has different payment options and different programs. I didn't want to do a monthly payment, which was what the other company that I called had. The only thing with this warranty is I didn't like the additional cost. But I understand they have to do it because of the risk that they're taking because mine was a salvage title. I was glad that CARCHEX offered coverage to a salvage title. When purchasing a warranty, make sure about what's covered and what's not covered and if there's a deductible, how much the deductible would be.

Devon told me I could not get the same policy that I’ve had for the past 5 years. Then he passed me off to James. Yes I could get the same policy with 1 exception. Of course the cost increased which I expected. James was great!

The rep from CARCHEX was very knowledgeable, and he's made the process super easy for me. He sounded like he knew what he was talking about. I like the overall comprehensiveness of the policy that he recommended to me.

The rep that I dealt with was real great. He was knowledgeable on a lot, too. Instead of just telling me, "Hey, this price and this here," he broke everything down to me. He transferred me to a supervisor. He kind of went over my financial information and I explained to him my account, my life and how I juggle the bills. Then he lowered my payments down by stretching my money out. So that was great. The price was lower compared to others.

When I had a claim, they paid for the claims. But I called to cancel one of the policies I have because I sold the car. They sent me everything I need to cancel but it’s not finished yet. I just sent in the paperwork. But I like Carchex. They follow through on everything, and that’s what I have them for and that’s why I keep coming back. So if I get a used car, I go to CARCHEX. Every now and then, I might have to stay on the phone a little too long, but it is what it is.

They were pretty awesome and workable. The rep that I spoke to was very helpful. He reached out to his supervisor and got the details. He was a really awesome guy.

It was a very easy process for signing up and very informative as well I received a discount and so far I am pleased with the service and coverage options my deciding factor was the recommendations and great reviews posted after some research.

It was hassle-free and painless with Carchex. They gave me straightforward answers about what's covered and what's not, and that's what I like. There were no guessing games. Their customer service was great. That’s one of my pet peeves - if you give me bad customer service, I no longer want your business. My payments are also reasonable. I'm 18 months away from retirement, so I need everything to be within my budget.

I've had a great experience with Carchex, so far. I've been with them for years and recently renewed my warranty with them. The service hasn't been excellent, but good enough to stay with them. I plan to stay with them as long as they allow me. There have been some slowdowns, a few hiccups, but they were all ironed out. They could improve the speed when their adjusters come out though. There were a few times when they took several days, and the car was in the shop waiting on the adjuster to come out.

Great experience, upfront and not too pushy. Their plan was better than the competition hands down. Everything was explained in detail in layman’s terms. Will definitely be recommending them to my friends. If the service side is even half as good as the sales side I won’t have any problems if I have a claim.

The agent was very helpful and thorough. I pray if I ever need to use the policy, it is just as outstanding! Policy price for coverage seems fair. The payment plan is affordable as well. The agent took his time in explaining all the coverage and benefits.

The customer service and plan options at Carchex are great.

It was a good experience with Carchex. I called them and they explained things to me fully. They said they sent me the details in a package, which they did. Everything's been on the up and up.

I hadn't had CARCHEX long enough to file a claim. But it became an issue to see what they covered or to be able to ask any questions about what I saw that's being covered. They didn't say the exact words. I called them last week to cancel my policy but they have not gotten back with me. When I was on the phone with them, they put me on hold but the rep told me, "Give your number and everything, and we'll call you back. You won't lose your place in line." I never received a phone call. But when it's time for them to collect their money, I hear from them.

My customer service rep wasn’t pushy and was understanding about what I was looking for. I’d shop with him again. I wanted full coverage, as much as I could get, because I have an older model. A lot of places aren’t necessarily trying to cover everything. I needed engine and transmission coverage because that was the issue with my old car. The process with CARCHEX was easy, straightforward, and simple. I appreciate that. They were willing to negotiate. The wiggle room that they had was one of the selling points. I got the welcome packet a couple of days ago.

The customer service is excellent and very thorough.

The customer service was very well. My representative made sure that I got a good package deal. Then, his boss got on the phone and talked to me. Everything seemed certified and I was happy with what is included to get repaired if I ever have a problem. So far, everything is good.

The customer service has been great so far. I've only used CARCHEX once. But the couple of times I've had to interact with CARCHEX, everything was simple as 1,2,3. Even the lady who did everything at the dealership was surprised. She said it was normally a hassle with other extended warranty companies. She was even pleased with how smooth everything went.

It was a good package. I liked it. When we were discussing the policy with Carchex, it wasn't wonderful, but it wasn’t terrible.

CARCHEX said they would cover my car for an extra 45,000 miles. I got 255,000 miles on it now. They were the only ones who would seem like they would give me a car warranty so I bought the warranty from them.

My experience with Carchex was good. Making my purchase took 15 to 30 minutes, and the customer service was excellent. The rep went step-by-step and it was above and beyond.

There were different options available based upon my situation and the reps looked to find the best option to fit what I needed. The experience was simple and straightforward.

The guys were really nice, friendly and professional on the phone, but I didn't get what I was quoted. They said I would get 80,000 miles for the coverage, and the brochure only says 60,000. I'm going to cancel for that simple fact and they came up with the cash sale value of $3,000. The truck’s worth 14 grand, and they're only going to offer me $3,000 in repairs, if anything goes wrong. That doesn't cover anything. If the motor blows in it, that's seven grand right there. If the transfer case goes bad, that's 4000. If the transmission goes, that's another 9,000. It's not worth spending 100 bucks a month on something that's not gonna pay out.

Looking at the plan that this order # goes to is not what was discussed. The plan discussed was 30 days plus 200 miles not 1000 miles. Also there is no website that I've found that I can login to for more details about the plan I purchased. Maybe someone can email me some more info about the plan I bought.

The reps at Carchex were attentive, got back with me in a timely process, and were available when I needed to ask a question or when I wanted to have a document sent over. They always meet my request. However, I still haven't received the copy of the warranty by email.

Initially, Devin was good. But I called and talked to somebody, and they were very rude.

With Carchex, I like the options of where I can get repairs and the price. It was easy to purchase the policy.

One of my good friends had Carchex and said it's good. I took my friend's advice and I love Carchex already. My car had a problem, but I got it fixed. The guy said that I can take it in if it needs any type of work. A lot of people should get Carchex on their vehicles.

Everything was okay in the beginning, then we had a little bit of a problem when there was a claim that needed to be paid. That took a few weeks to get straightened out. I was under the impression that it was 100% reimbursement, minus the deductible. They also didn't tell me when I signed up that they could use junkyard parts. To serve everyone, Carchex could be more upfront about what is covered.

I liked the plan offered to me. It was what I wanted.

I’ve been going through Carchex since 2017. I like the service but I needed a tow the other day and had to pay out of pocket prior to the person moving my car. That was the first time having that happen to me and was a poor experience. Carchex told me all the tow trucks in the area were busy so the morning was booked up. I called a private guy on Craigslist to tow it. Me being in the state where I live at and couldn't even get a tow truck was messed up. But maybe it’s something changed around here. The tow trucks have been overpricing people and this is Michigan so there’s a whole bunch of potholes.

The guy that I spoke with was real professional and answered my questions. At one point, our call got disconnected, but he called me right back. He worked out a plan that I was comfortable with. Anybody that I know that's buying a used car or that had a car for a while that the warranty had expired on, I would recommend Carchex for them.

The reps were very helpful. My experience signing up with Carchex was easy.

The customer service is good. They helped me out a lot. They only told me one plan, but it was perfect for me. Everything was great.

I called Carchex vehicle warranty company to see what plans they offered and the cost associated with them. I spoke with Murray who offered to help me with my situation since I’m retired and live on a fixed income. I’m glad Murray signed me up and gave me a great deal to start my warranty coverage. Thanks.

The sign up was quick and the guy that I talked to was nice. But I had to wait 30 days and I didn't know that. I don't like that part.

They did a great job explaining the coverage, what was expected of me, the policy, and the information that they were going to be sending me. They made it very easy and answered all my questions. I had a great experience.

CARCHEX was very polite and they tried to secure me the best possible warranty. So far, things have been good. The purchasing process was handled very professionally.

I had a contract with Carchex previously on a different vehicle and I didn't have to go through any hoops when my truck needed to be fixed. But the process this time was a little different and it wasn't as smooth as it was the first time that I signed up with them. I spoke with someone, and then they went and got their manager. It was almost like buying a car. It was a little weird. It made me kind of question was I really speaking to CARCHEX at first? The people were nice, but it didn't seem like it was a situation that needed to be handed off to a manager. But everything went well. I'm just waiting for my paperwork. I haven't seen it in my email as of yet.

I bought a used 2014 Ford Mustang GT and I wanted to get a warranty because it had low mileage on it and I want to keep the car up. The car had a Roush conversion on it, and CARCHEX didn't cover the conversion even though it was factory installed. So, I cancelled the warranty and I'm waiting on my refund. I would have still been in contract not even knowing that my vehicle isn’t covered if I wouldn’t have read everything. The salesman will talk nice to you, but you got to make sure you read the fine print. CARCHEX is a good company as far as the stuff that they offer. If you got a regular car and you’re trying to get some quotes on a regular car, CARCHEX wouldn’t be a bad idea.

The customer service was awesome, and the plan options were really good. Carchex is really good too. They work with you on getting you the right plan that you're looking for, and even if it's a plan that's a bit out of your budget, they try to give you that plan at a cheaper rate.

The rep was friendly, helped me find a good deal, and was an excellent conversationalist, very warm And inviting. The only downside was the wording of the protection plan - the name is titanium, but there should be a subscript letting potential customers know that this is a bumper to bumper coverage. That would set the customer's mind at ease.

I found all persons in which I came into contact were both personable and knowledgeable. It was a delight to have those who did not run down a list of predetermined answers I did not ask. Rather, I was treated with both dignity and respect and given a detailed and comprehensive overview of all coverage.

Endurance has a better month-to-month price, but Carchex paid what the value of the car was. The first time, the rep knew everything. He knew the competitor and what they were going to offer. But when I sold my truck, I was going cancel and the guy I talked to was not the nicest guy. He faded me and I never heard from him again. Also, Carchex still hasn't gotten back to me on when I canceled because I put $1,000 down and they still haven't told me if it went towards my new policy or if they were gonna send me the money back.

The reps were professional and answered our questions. That's why we decided to go with Carchex. Their service was great, and if they had to clear something up, they did. It went smoothly.

No dealer or mechanic would take this this warranty. I could not get my money back from Carchex. They they should name themselves car junk. When I called them they said if I was not satisfied I could get my money back but I was just left on hold.

I am completely satisfied with the way I was treated and provided information by my agent. He answered all my questions and made accommodations for my concerns.. I was happy to sign the contract and become a CARCHEX client now.

I was very pleased with the rep.

Thank you! I have always had coverage on my vehicles and this experience has been the EASIEST and most pleasant one yet. I will always use CARCHEX for future car warranty services. My service rep was Steven **! Thanks, Alexandra **

The agent who signed me up told me 3 years at $80.11. I received the contract which is wrong. It says I have 2 yrs. at $121.91. That is not what was agreed. I have been trying to call several phone numbers in which I'm on hold for a very long time & then I get a hang up. If I don't get a response, & I'm charged the wrong amount, then I will call my credit card company.

Purchased protection for truck I had bought, have NEVER received any info from you. I’m sitting here contemplating canceling, if you don’t know what you have you won’t miss it. No card or letter to prove I have coverage. Can’t take nothing to a garage and expect to get service.

Have not used it as of yet, remember having it with another car and they covered everything I need it have. A hardly used vehicle but I know if anything electrical goes it will thousands and I had the experience with another car.

CARCHEX was doing phenomenal jobs on my first time dealing with them. They got 10 across the board for me. I got the extended warranty because I'd like to be safe than sorry. One thing I like about CARCHEX is the $100 deductible, and then they gave me the best deal possible. I'm satisfied for what I pay a month. I own seven cars now, and they all have CARCHEX as their extended warranty. CARCHEX is an incredible company. I had to file one claim, and the claim process is so easy. They don't give you the hassle like other companies will or like other individuals. You can take your car anywhere, too. I took my car to the Mercedes Benz dealership and they fixed it. It was peace of mind.

When there was anything needing to be corrected or explain, quickly took care of. What importance to me is honesty. So I got a package deal of stress-free, honest and coverage my my car. All around great customer service.

Carchex was good. The only reason why I terminated my warranty was I sold the vehicle that I had the extended warranty with, and the people didn't want to keep it. Carchex has a 30-day period and gave me back the money.

I purchased a contract and did not learn that CARCHEX uses American Auto Shield as the provider until after the sale was complete. A quick Internet search turned up page after page of awful comments. A call to CarChex to cancel my policy under the 30-day money back guarantee resulted in someone "transferring" me (I think I was just put on hold) to wait for the "Cancellation Department". After 50 minutes on hold, a recorded message came on stating that there were no representatives available, and to leave a message. I left my information, requested cancellation of the policy, and requested a call back. I have not received a call back within 24 hours, so I have sent a letter via registered mail to both CarChex and to American Auto Shield requesting cancellation. I have also posted a report to the Better Business Bureau, hoping that I have not seen the last of my money.

When it comes to high end repairs, CARCHEX is definitely the way to go. The rep was very knowledgeable and professional.

I was very pleased with the information I was given, and Anthony ** was very helpful and answered all my questions. He was very professional, and we communicated well. I chose your company based on reviews I found online for best Car Warranties.

I did some research, and Carchex was highly recommended on many different websites, so that's what made me choose them before I found out they're not an actual warranty company that administers the warranty. They are a go-between. It's a little bit misleading. The guy that helped me was nice and helpful but he acted as if they were the ones that would be warrantying my car instead of telling me who's going to be doing the warranty on the car. I wouldn't have purchased the warranty had I known that. When I got the email telling me the company that would be doing it, I looked them up and they're so low. Nobody recommends them at all anywhere. Needless to say, I'll be switching from Carchex.

There was one or two times that I took the car to get service done, but they wouldn't fix it because of a certain reason. The claim process was good but I had to come out of pocket. Knowing what parts are covered inside the parts would be good because there was some work I got done that it covered the part, but there were parts inside the part that were not covered.

I let the other warranty company go ‘cause Carchex was a lot better deal. I'm very confident that the information the rep gave me was legit. He was a very positive and knowledgeable person about what he was offering at the time. Carchex did a great job with showing us what they offer versus other companies. They also did a good job on helping the consumer save money on their services.

Carchex was a little bit easier to talk to. I wanted the engine and transmission covered and they had a couple of other little things that was in my policy.

I contacted several providers for vehicle protection. The initial quotes were all about the same coverage/cost. Same too for CARCHEX with one major difference. Before I hung up and went to the next provider, the representative (Tyler) said, "Let me see if there are any promotions." He offered a significant discount compared to the other providers. I signed up. A couple of days later the other providers started contacting me because they have a new hot deal that will save me money. Should have done that the first time.

I had a positive experience with Carchex. They worked with me on the pricing and what I needed exactly. I like having the warranty so far and the only thing I wish is that exactly what was covered and what isn't covered could be a little more detailed. But they explained that to me well on the phone so as long as what they explained is correct, then everything is fine.

I had to cancel Carchex because my car's been totaled. And the whole year I had it, when I needed something, it wasn't even covered, which I was unhappy about. It was a knock sensor for my vehicle because I misunderstood when they said I had bumper to bumper coverage. People better investigate other companies and compare.

I cancelled the policy with Carchex and they told me I would receive a money back within 48 hours. I still haven't gotten it and it's been probably three days now. The first guy I talked to at Carchex told me to send a letter in with all the information. He said I couldn’t call in. It sounded a little crazy because everything else was via DocuSign, over the internet. So, I sent the letter in and I gave it about two weeks. I haven't heard anything. So, I called and the rep apologized and said that he didn’t know why I was told that. He said all we had to do was send him an email with all the information and he could process it and be done. He said the guy was notorious for doing that. He just won't do the paperwork.

The rep explained the coverage with Carchex well although I still am not completely sure what all is covered and to go through each and every small detail might be tough. But I was told it's an ultimate program that I took and it covers bumper-to-bumper warranty, including most of the electronics, if any breakdown happens. The process was smooth and it wasn't something hard to enroll. I took a five-year program but if I were to cancel the program after two years, if we decide to sell the car, the prorated amount will be refunded. Carchex also had a three-year program or a two-year program, which will also be beneficial. The five year program is costing me four grand and three years will cost me by dividing by three years. So that could be a good option to have.

I've been with Carchex ever since my factory warranty wore out. So, it should be about 10 years that I've been with them. I'm very happy and satisfied with them. I just renewed my warranty with them. I went from Hyundai and they were not doing their job and I was concerned. So, I started to go to another mechanic. I had check to make sure first that he was qualified with CARCHEX also and he was. He's very happy with them too. Sometimes, it's very hard to get ahold of Carchex because everybody's calling them but when I get ahold of them, they're very knowledgeable. The last time I called them, I didn't even know what I was calling about. The mechanic told me what I needed and told me to give them a call.

I talked to a girl at Carchex and we set things up. Then, I had a problem with my credit card but it wasn't their fault. My daughter put some charges on there that I didn't know about so I had to stop that card and get another one before I could pay for it. But it was only a three-day to five-day deal and I paid for it when I got the card and everything went through smoothly.

I was looking for a reputable company that had low denial rates. A lot of people say that they have an extended warranty. They send their car to the mechanic but the mechanic refuses it. CARCHEX said they have a low denial rate, which is good. I went with them because they cover the transmission, engine, and drivetrain. That's very important to me for a new, high mileage car. Also, the other warranty companies had monthlies that were too high. They were only able to cover suspension and electric components but not the drivetrain.

Carchex’s reps had good options and I had a decent experience.

The customer service agent was awesome. She blow me away. With the extra effort she did to find the VIN for the car I bought. Then told us about the program. Made me want to buy. You should give her a raise and a day off. If it wasn't for her I would have went somewhere else.

The rep said the coverage was good. However, Carchex would not send me a copy of the warranty until I paid for it. We did a seven-year plan for $3,400. They sent me the boilerplate of the warranty and there were several things in there that I didn't like and wouldn't agree to. I tried to cancel that day but they wouldn’t let me do it. I had to jump through hoops to cancel the warranty. I had to get it notarized and verification of the miles is one of their requirements. I gave the rep several reasons and he kept asking me where was I getting my information. I told him I was getting it from the information they sent me. There were links on it. One of them was to have your car monitored with a plug-in device and I don't allow my insurance companies to do that. Another one was if you have a breakdown when they're off hours, they'd only cover up to $250 without prior approval. If you have a breakdown, $250 is probably not gonna cover anything.

Bill was a good salesman. I went with his, "You get a 30-day money back guarantee. It takes 30 days anyway." And I was planning to review the declaration page and the contract. He said, "Really, you're just paying for a monthly. And even if you use it and gets the stuff replaced on your vehicle, if you decide you don't wanna do it anymore, you stop making the payments, and that's it." So, with the fact that it's monthly payment and it's a 30-day money back deal, and it doesn't even go into effect for the first 30 days, that's why I signed up for it, so that I could get that 30-day period started if something breaks on my vehicle. But I haven't received my declaration page so I'm unhappy.

CARCHEX described what they had to offer and what best package was available for my price range and vehicle. Made it easy to get them. They explained to me how it worked and let me know what I needed to do if I needed to file a claim. They were helpful.

It made me feel like a timeshare presentation where the first price was a million dollars, and you talk to somebody and it's down to 100,000. And you again talk to somebody, and it's down to 10 for the exact same service. So if CARCHEX could just be upfront with what it is, and either a person can make the decision to pick it or leave it. When something's good, you don't have to inflate it in order to get the consumer to buy it. It's a good product. It stands alone. I talked to three people before I got a price that I could work with. Other than that, I was glad with the positivity of the initial person that I spoke with and his knowledge of the brand.

CARCHEX offered me a good deal and it all went well. I told the gentleman what I needed. He was able to offer me a plan that was affordable. He was very helpful to explain to me certain things once I got the email that had some information in it. I had questions and he stayed on the phone with me and answered them. So, he was very helpful. Excellent customer service. This car is older, so I thought it was a fair option. CARCHEX was the only one that offered me exactly what I wanted. When I looked on ConsumerAffairs, they told me which was the best to go with and CARCHEX was definitely the best.

The signup process was easy. The rep was nice and helpful. Everything was perfect.

I worked with Will and he seemed kind of easygoing and down-to-earth. He didn’t try to talk me into too much. They first mentioned the Titanium which I was wanting to go with and when they realized I was a returning customer, they reduced my rate quite a bit to go with them.

The CARCHEX rep was really nice. I didn't know what I was getting into. So, she broke them down perfectly. She was helpful when it came to what kind of coverage they do and what kind of dealers they work with. She was able to email me all the stuff, too.

Feel that CARCHEX is one of the best extended car warranty companies out there. Bought one for my wife's car a year ago and just purchased another one for my daughter's 370Z. Have had great dealings with the salesmen I have worked with and have gotten great deals. Thanks.

I liked the coverage that CARCHEX was offering and the price. They have good customer service, too. I didn't have any issues with them. I started the process online and then they followed up with me with a phone call.

I wanted to keep the payments for the coverage under $100 because I couldn't afford that and Carchex was the only one that kept me under $100 a month. It was easy setting up the service. My car is over 10 years old and just got a little over 70,000 miles on it. I was going to cancel and then I thought maybe I better not.

I liked that they were not pushy and that after talking about the packages that I wanted, the rep emailed me information to go over at my leisure. So far, my experience with them has been very good. But I never received any paperwork in the mail regarding the package.

I signed up with CARCHEX and it went great. They were supposed to send me some information, but I haven't got anything yet. But so far, they’ve been good.

Haven't used them as of yet. Will let you know about them in the future. Once I have to use the services. My car is still in good condition at this time of purchase. Hoping that I won't need the services.

CARCHEX had one of the best reviews, and they had a great Better Business Bureau rating. The service rep explained the coverage appropriately. He's a very nice fella. I got a powertrain warranty and that's amazing. The only downside would be it doesn't cover up to the mileage I would like. Other than that, it's got a pretty short wait period, which is nice. The customer service is pretty fantastic and I would recommend CARCHEX if the people I know were looking for an extended warranty.

The packages were a little bit confusing, but the representative explained them very well. I just haven't received my welcoming package and he didn't say how long that would take.

CARCHEX had the best average per dollar amount. I just gave the VIN and the mileage when I signed up. The representatives often went back to their manager to ask questions and such. I'm still waiting on receiving the actual contract in the mail. But they said that was coming.

Carchex gave me a good deal on the monthly payment and I added my husband's truck to it as well. Hopefully, I don't need it right away. But if I do, I hope to get a good experience out of that.

Carchex is good. I hope that this coverage is useful as I have issues with my vehicle.

I'm satisfied with CARCHEX. Purchasing my plan was easy. They have outstanding customer service. The rep broke everything down to me and I understood the policy and what was going on completely.

The purchase was okay and the rep was helpful in getting the money for me to pay for the warranty. But I had either 30 days to go without any problems or so many miles, and the car broke down Thursday night on Interstate 71. It's the alternator. I'm behind on my car payment and I got to get the car fixed. So, I contacted Carchex and let them know, and that I'd like to cancel the membership at this time. The first rep hung up on me, and the second one put me on hold for 15 minutes and then sent me to a voicemail. The third time I called, they said that they would get me over to the cancellations department. Nobody picked up the phone and it said to leave a recording. So, I left a recording. I looked in my email and found the guy's information and called him directly. They said that he wasn't in at the time so, I left a message on his voicemail and sent him an email. But I haven't had any response.

I liked the rep's honesty. He went through the contract and was thorough with it. He was awesome. I was looking for something that would give more coverage and mileage while staying within my budget, and CARCHEX did that.

The representative was great. There was some sort of promotion that Carchex had going on prior to Christmas, and I had just bought my car two days before Christmas. They said it just ended but the rep told me he was gonna see if I could still get the discount. That was great because they were able to get my monthly premium much lower. However, the follow through wasn't that great. Once all of the discounts were sorted, they were supposed to send me a contract that was updated with those prices. Instead, I still got the initial premium that they had quoted me for without the actual discount. I had to call them back. Once I did, they compensated for the mistake but it could have been a much simpler fix. It took me another 15 minutes to get the right person on the phone who could change it.

The providers all seemed pushy but the salesman I had from CARCHEX didn't seem he was. He was very good. A lot of people tell you anything to get you to sign up, then it's not what you would expect. But he seemed to be very honest, so I figured I would give him a shot. I sent them a check. And I told them, “From now on, I need something that I could send the check.” I don't like to put my numbers out there. I hear too many people getting ripped off. They put their information out there, and get ripped off. So he said that they will send me a bill every month, and I will make my payment.

Haven't received policy in mail yet and contract doesn't start till 1-6-2022. My rep was pleasant on the phone. I Googled and company has high consumer ratings. Great deductible. Other companies were shady on the phone and I felt pressured into making a decision when I wasn't ready.

I purchased my coverage months ago and this is the first time I've had to use my extended warranty. I purchased the Platinum coverage to include the electronic coverage for my vehicle. My wiring harness for my tailgate needs to be replaced. The cost is $950.00 to replace it. This wiring harness is for my all my lights on the tailgate including the back wiper and inside dome lights. I was told that the wiring harness for my tailgate is not included in the electrical components of my vehicle. No one from Carchex told me when I purchased my warranty that wiring harness wasn't included. I've have sent a lot money on this warranty and I'm very unhappy.

Everybody from CARCHEX that I reached out to, even the people I told I wanted to cancel and give them the reason why, tried to see if they could work out and give me at least equivalent to what the other companies offered. But everybody was pleasant. They gave me all the information I needed so I was able to make that decision. I would recommend CARCHEX if people are okay with the value for the money they are getting.

Have been with Carchex for 2 months now. First of all, the book they send you of what they DO NOT cover is huge. I purchased the Silver plan. About a little over a month My alternator went out which was approx. 600.00. Carchex initially wanted to pay about half of that or less. They DO NOT COVER the fee to look over the vehicle for problems. I heard the Adjuster "Tony" on the phone with my repair guy and he was BEYOND rude. Very abrasive guy this was. My mechanic informed me that they were partnered up with Carchex and had to complain through Corporate to get my price down to which they were successful. So Fed up with Carchex only after my first repair I made the decision to cancel. I have been on the phone over 2 hours now, not talking to anyone that could help me cancel. This is NOT the same people that sold me the contract in the first place....Once they get your direct deposit payment you are hooked. Buyers beware!

I went to the internet and checked rates, quality and excellence, and CARCHEX was a better value than the one that's in the TV all the time. Their reps were pretty good. They come up front with the truth. They didn't try to hide things. I got an equal plan to what the other company was giving. It only costs me $9 more a month.

CARCHEX gave me the best price within the first few minutes, and the customer service was smooth.

I had great service. Everything was explained to me. It was for a longer time than what was offered at the dealership. I was able to make payments. Not come up with the whole amount at one time. I have what I was looking for bumper to bumper coverage.

The rep was pretty good. He went over everything.

The rep was very knowledgeable and explained everything. Our truck is out of warranty and it's not that old, so we wanted to have some kind of warranty on it.

I've been with Carchex several weeks and so far, so good. I got a deductible that I wanted to do a bit lower, but that's cool. My needs were met, and if something goes wrong with the car, it could be covered.

My wife called Carchex, then we both talked to them and they sent us a brochure. The purchase went okay. There's a time limit of 30 days and 500 miles before anything goes into effect and we're waiting on that, but the initial seemed on the up-and-up. It’s hard to tell anything over the phone, but once we look over the contract, then we'll make a final decision and go from there. My wife handles a lot of the investigations on different items and she's thorough, so I trust her judgment as far as the paperwork. Also, we called CarShield and their pricing was high. It was between $100 and $200 a month for as long as we wanted it. With Carchex, it's a little over $100 for 24 months then we get the last three years for nothing.

I had a good experience with the rep of Carchex. He answered all my questions and sent me a sample contract so I could look at it and see what it all entails. However, there are a lot of loopholes and also wiggle room in their contract. They want documentation of all your maintenance and verifiable documentation. If you miss an oil change or you’re late on an all change, they have the possibility of not covering something. Also, they use another carrier. They're not the administrator of the policy. They implement the policy, but the bottom line is whether something is approved or not has to go through their underwriters in a warranty claim.

Carchex worked with my financials to make sure that my payment was where I needed to be. However, I was told that I had to have at least 500 miles on my car from the time I took out the warranty. That's a problem because I work from home and don't drive a lot. I'm trying to weigh whether it was worth me even keeping the extended warranty 'cause if I never hit that 500 miles, they will never pay if anything happens to the car.

Mike, who was my rep, was absolutely amazing. He made the process super simple and explained everything.