CARCHEX Reviews

When I called CARCHEX, they answered my questions and were decent. They were better and a lot cheaper than my last insurance company.

Everything sounded good at first with CARCHEX. But everything didn't go too well with them. My car is at a shop right now and the person that comes to see about the car told the guy at the shop that the car had too many miles on it, but he didn't tell me this. So, they accepted my contract though and I've been paying for months on this bill, then now, they denied my contract. At the moment, I'm waiting for somebody to get in touch with me to see if I could get my money back. I just got robbed by them.

I’ll recommend CARCHEX. I'm hoping they stick to their word.

When the CARCHEX representative said that they paid for the sensors, that sold me right there. I got a bumper-to-bumper policy from them which was cheaper than CarShield, my previous provider, offered me. Also, I got my policy booklet from CARCHEX within a week but with CarShield, I called them three separate times asking for my booklet to show what I was covered for and what I was not covered for. Then after I cancelled them, it finally showed up.

I got my 2012 Buick Regal covered with CARCHEX. I liked the customer service experience as far as the dialogue between myself and the person that I was speaking with. I was comfortable speaking with them. I felt that they were knowledgeable. The signup was very simple and easy.

I cancelled CARCHEX. I'm not going back to those guys. Something went wrong with my car, and the warranty people took me through total hell and had the service department break down the car three times, which I had to pay for. They could have just broken down one time, had everything checked, but they broke it down and put it back together, broke it down again, put it back together, then broke it down again, and they said they were not gonna cover it. They’re the worst company I've ever dealt with.

I got CARCHEX back in January. I was on a Silver. But I realized it didn’t cover everything, so I switched to Gold. One of them doesn’t cover everything. The AC went out in my car and when I took it to the dealership, they said it would cost X, Y, and Z. How CARCHEX sold it to me was I just pay the deductible and they would cover whatever. But they would only pay one-third of the cost. What happened to me paying the deductible? What am I paying CARCHEX monthly for if they are not going to cover my service? My AC was 1,600, and they would only cover 500. So, I just paid out of pocket. They tried to make a scene like I was trying to get over on them, and they didn’t know if it was already an issue. I said, “You can just cancel. I’m not gonna pay you monthly, and you’re gonna pick or choose what you want to pay for.”

I talked to CARCHEX's representative and she was talking okay. So, I just went on with it. There was just one simple mistake that they made. It was a certain part up there that I thought was covered. But it wasn't, and I wasn't told that it wasn't covered. I had a chance to look over my coverage. I called and talked with my representative. And I asked her to send me everything that is covered. When I looked that on that paper, that particular thing was optional. If she explained to me that it was optional, I would’ve added it to the package.

CARCHEX was one of the only ones that took my vehicle and vehicle mileage. I have a 2003 Mercedes and it's a great car, but it's very expensive to fix and very expensive to keep up. It has 130,000 miles, which is probably the only reason why they decided to do it. They explained the coverage in layman's terms, but they didn't go into detail. When I ask questions, they really didn't have the answers that I needed.

CARCHEX had the best thing going. I'm just hoping that I never have to use it.

Signing up with Carchex was thrilling and lovely. The plans were wonderful and the guy I was speaking to was very helpful.

CARCHEX's rep told me that certain parts on my car will be covered, and my deductible would be $100. I asked him to put me on a plan to cover engine, transmission, brakes, and shocks. A few weeks ago, I called to ask them about my shocks being covered and they told me that it wasn’t, so it was a red flag for me. But the rep said as long as I pay my monthly payment, I have $100 deductible on like if my engine went out or some of the stuff on the inside of the car, like electronics and brakes. They had another plan that covered all that. So it jumped my plan up to paying 150 a month, when I could have just been paying 90 bucks for the basic stuff. But signing up and them taking my money was the easiest part of it. I like the peace of mind that I won’t have to pay all that money to get the engine installed.

After I decided to go with Carchex for an extended warranty on my wife's 2019 Volvo XC60 and made an initial payment, I was told I would receive an email with all the details. Stll waiting on that email.

So far, my experience with CARCHEX has been exactly what they said it was gonna be. I looked at three different companies and called each one of them. The three big factors I used were price, what they covered, and the patience they had to answer all my questions without repeating themselves and actually answering the question. I signed up with CARCHEX.

I pretty much read everything on my CARCHEX policy and I walked through the gist of it with their rep. But he was fairly good at explaining everything that I asked about, as far as what it covered and what different plans they offered.

The reps were very helpful and kind when I was signing up with Carchex. The plans were a little pricey but I figured out what they were doing and how old my car is. So, I’m very happy with what they offered and what I'm getting for my money. I didn't want to make payments on it for three years so the rep helped me whittle it down to six months, which was nice. It was a wonderful experience.

I had originally gone with another company who didn’t disclose some information that I felt was relevant so I cancelled that and I went online to compare the different companies. I looked through CARCHEX and I decided that I would go with them. Their customer service was good. They were cheaper for the same coverage and they have a different waiting period. With the first company, I would have had to wait two years for the policy to go into effect because the mileage was so high during the waiting period. I was pleased with the cost and the plan options with CARCHEX. Also, so far, they did what they said they were going to do and I'm happy.

I took the vehicle to the dealership and they checked it out. I had to leave it and then, they called me back and said it was the transmission. I was supposed to pay $100 deductible but I ended up paying 1,300 because the adjuster wanted them to break the transmission down. So, that cost me more money. Plus, I didn’t have a ride to get back and forth to work for a couple of weeks. They should have made sure I got a loaner. I couldn't get any rental car because they were out and the rental car was so high.

I asked the rep several questions about the coverage and he explained it thoroughly. I was satisfied with his answers.

On June 14th I bought the policy from Carchex and paid my first month amount. Next day when I came to know that they are only broker and my policy is been owned by someone else. I raised a cancellation request and from that day (15th June) till date, I have send 7 reminders and I just keep getting same reply as cancellation request will be raised and someone will contact you. But till date nothing has moved. I even copied CEO email to my request but nothing moved till date. This is so bad from Carchex and I doubt how they have such a good rating on BBB. I would never recommend this company to anyone. Stay away from this people. If cancellation process is so tedious good luck with the claim as they just keep saying that they are broker if your claim gets rejected.

Carchex didn't do what they said they were gonna do to my car. When I first got the policy, they told me that everything was covered. But when the AC failed on my car, they told me it wasn’t covered. A disaster happened and they were not gonna pay for anything. Their customer service never answer the phone and there was only one person answering the phone at sales. I was on hold for more than two hours. My phone died and I never got in touch with customer service. The policy is due now. This is a new month and I’m not gonna pay for any coverage because I don’t have a car. I have a Mercedes which runs on a lot of electronics and electrical things. It got messed up and they didn’t even try to fix anything. There was no rental car nor coverage.

My mom and I talked to the rep and he gave us the whole package. We asked a couple of times if we could get it lowered and more months on there, and he was able to work with us. We ended up getting the Platinum plan, which is the best one. Carchex had good options.

The rep that I talked to was pretty cool. We went over the policy. He told me what’s gonna be covered and not. But he also told me that if I decide to use the warranty, to make sure the dealership calls them to see if it’s covered before they do anything or pay for anything, or that’ll be out of my own pocket.

The rep took time and told me about the policy, and what he could do and what he couldn’t do. The way he sold the policy, it was his product and it was not like he was working for a company. Everything he told me about the purchasing process, he sent it to me in black and white.

The first plan I had didn't cover electrical things on a car. So I ended up paying out of pocket. I was gonna get rid of Carchex. There was another fellow that I spoke with and I explained to him what I spent. He told me that they had another plan that would cover the cost of electric and other things. He explained everything to me so I signed up for it. I've been paying my money and praying everything be alright and I don't have to use it. People should get it and I'll send them to that same person that I spoke with. I have his number and he made it clear I could call him anytime at any day pertaining to the warranty coverage. So, I would recommend. I'm trying to convince my son to get him to sign up for it.

The reps were real good. The only problem I have is that sometimes they're a little hard to get in touch with. I use this phone to make my payment every month and sometimes, I'd be on hold for a long period of time. But now, I do autopay so I don’t have to do anything. So far, we're really satisfied with our coverage.

I had a bad experience with Carchex. The air condition compressor had to be put in effect. The mechanic was ready and was ready to go but they couldn’t do the work until they get approved. It took Carchex five weeks to get it checked and make an approval. So, I couldn’t use my car. I reached out to them on several occasions and I had a very frustrating experience with them.

They were very straightforward with everything. But I did have to haggle with them on the price. They came at me with $180 originally for one vehicle that's older and that doesn't have as much electronics as my other car. With my other car, it was only $120. So I talked to the rep and said that it wasn't right and there was something wrong there. Then a manager got on the phone with me and then finally, they brought the price down substantially. I didn't get the lowest pricing but I got a fair deal.

Carchex was great. I got the full warranty, which was the best and the signing up process was very nice.

I was going to tow the car to the shop and when CARCHEX was supposed to get me the tow truck, they were telling me they cover up to $75. Then the tow truck guy said that it was going to cost $150. So due to the fact that CARCHEX only covers up to $75, I had to pay the balance of $75. I told them that I was going less than seven miles and asked why was it so much. They said it was because my vehicle is too low. But I'm driving an Acura MDX and there's no way my vehicle is too low. I feel like it's nonsense for me to pay a balance for my vehicle since everything that's in this vehicle is stock and it’s as is. There's no configuration on this car, so there's no way that it is too low. I got upset and but I didn't bother to pursue anything.

CARCHEX is a little bit cheaper but they don't cover anything. When I got the Toyota, I went and had it checked out. They said at my miles, I needed the transmission flushed. I need this and that. I had to come out $300 and I was paying almost $100 for a warranty when they didn't even help. The person I talked to at the time was nice but if I'm not getting a bumper-to-bumper coverage, then why pay for it when I have to pay 300 and some dollars to get my transmission flushed then I still have to pay them what I'm paying them?

When I had my car in the shop, there was some loophole and CARCHEX didn't pay for the repairs. I'm in for another repair and I was on the phone for 45 minutes on hold most of the time waiting to get a tow. So far, I'm not impressed. But we'll see how the rest of it goes.

Carchex is worthwhile. You got to have coverage. I haven’t used them but I have them. They cover anything that breaks down after you report it and take it to your mechanic. They will call them, and they’d tell them whether they’ll pay for it or not.

I had an AC compressor that needed to be replaced and I had a terrible experience with CARCHEX. I took my car to a GM dealership and then they contacted CARCHEX. Then CARCHEX told me that they were going to use third party parts, which I wasn't aware of in the beginning when I got the contract. I thought it'd be with OEM parts. But then they said the shop wouldn't accept third party parts. It was running around from there. I had to make several calls back and forth. It took a couple of weeks to get the claim finalized. In the end, they went with the OEM parts. If they would’ve just done that in the first place, it would have saved a lot of time, frustration and money on both sides. It was very, very frustrating. I've got other warranties with cars and I've never been through something like this before. I'd never recommend these people to anybody ever to work with.

I have a Dodge Ram pickup and it was getting close to the 36,000-mile unlimited warranty. I looked at getting a Ram product but they require you to go to a Ram dealership. I wanted to have a little bit more flexibility. I went online and looked at CARCHEX and they worked out better for me. We had a little trouble when I gave them my VIN. They pulled up a 6-cylinder truck and mine is an 8-cylinder one. There was some confusion over that for a couple of days. But everything is good now. Having a warranty is important. I’d rather be assured of what my possible liabilities money-wise are.

CARCHEX and their customer service dept seems to never be available and we as customers are unable to reach someone when having an issue or starting/completing the claim process. I have also been waiting for a Month for Auto Shield/Car Chex to fix my vehicle and it’s a constant 24 hour to 48 hour turn around time, which can never be met! Speaking with an adjuster almost appears to be impossible and again call back time frames are never met! If I could give a lower rating than 1 star I would definitely proceed. Car Chex and Auto Shield, DO BETTER! You are losing another customer!

The rep that I dealt with did all right.

I wanted to maintain coverage on my car. I chose Carchex and customer service has been great.

I signed up with Carchex and their rep told me my deductible was going to be $100 and I can go to any major repair shop. If you have a breakdown and if the part is covered, you pay your $100 deductible and it’s fixed. I'm satisfied and I recommend Carchex.

It was a wonderful experience with the rep of Carchex. Came a time I was a little frustrated about the coverage and he was very helpful. I was gonna cancel it because of my financial stuff. I was frustrated and I don't drive that much. It was about trying to reach those 1,000 miles and he set me up on a different plan and gave me two months off.

Signing up with CARCHEX was pretty simple but I didn't like the actual coverage. When I had issues the EVAP canister and something with my fuel purge valve, they said they didn't cover those parts and they didn't fix my car. I didn't have time to argue with them, so I went ahead and bought them myself. Despite that, I was going to keep the coverage. But they were supposed to call me and charge me for the next month, and they never called or charged me. They don't care and I don't know what happened. I paid the first month thing, then after that I didn't hear anything else. So, I just spent money for nothing.

The rep assured me that if I didn't like the policy, I could get my money back right away. I signed up with CARCHEX since you can't get enough information to know what you're getting into unless you sign up. The signing up was easy but I did not stay with them because they said they will use second parts, not new parts. And they have to choose where the car goes. I'd rather pay for the repairs myself. After I cancelled, it took a while but I got the money back and it wasn't as quick as their rep made it sound like.

The plan that they offered me was good. I liked it. I had no problems with them at all.

Carchex seemed to be reasonable. We talked a couple of times they got me signed up for my 2008 Corvette pace car.

When I signed up, Carchex had different packages and the reps explained to me. They covered whatever I had wanted covered and I got the powertrain, the most expensive stuff. But I hardly drive the vehicle so I'm just going to cancel it right now with everything going on.

Carchex was one of the best ones with their price ranges. The rep that signed us up was nice and explained the coverage to me.

The application process was simple and easy. The Service Contract Representative was helpful and knowledgeable of the plans available to meet my needs. She outlined the coverages and costs and made a recommendation. She was also aware of a promotion to lower the total cost.

Very happy with the coverage. It is a very good plan. The service was very good as well. Thank you and I will definitely recommend more people for this insurance. Friends and family as well. Customer service was also very helpful for me. They explained everything perfectly for me.

I purchased Carchex because my car wasn't under warranty anymore. I called their number and I spoke with a guy that seemed nice. I did the payments and three months later, there was something wrong with the car so I brought it to the shop. I was told that was not covered. There was fraud. The guy that I initially spoke with was just fast-talking and didn't give me what I had thought I agreed on. Carchex should be giving me good information and getting stuff. I did not have a good experience with their guy. I'm going to get out of Carchex if I can.

We usually keep cars for 10 to 15 years and I figured a warranty would be a good investment. I had done a little bit of research about different warranties and Carchex was one of the better ones. If we sold the car in six months or in two years or 50,000 miles, the proration was reasonable. The cost of the length of Carchex's coverage was about average. I was told that if I signed up that day on the phone call and we paid it off at an increased rate, we would save several hundred dollars on the overall cost. I am on an automatic payment system and I'm paying a little bit more a month to pay it off ahead of time. I was told I would get a discount for doing that.

I thought Carchex was going to be the best one but I was wrong. I took my car to a shop and they told me the AC compressor was out. Carchex wouldn't cover it until I paid the shop to replace the clutch and the AC compressor, when the AC compressor comes with a new clutch. So, they wanted me to spend over $500 and a new clutch, when the whole AC compressor and everything was about 800. I don’t like anything about their service. It was wrong that I took the vehicle to the shop and they wanted me to spend this extra unnecessary money, when the shop clearly told them that it was an AC compressor.

My daughter's car was out of warranty, and the dealership recommended Carchex. But we were not satisfied. She had two different problems with her car and they wouldn't fix anything. They said it was all wear and tear. One of them caused her to have an accident. They wouldn't cover anything, so we canceled the policy. It was a horrible hassle because they kept telling me, "You have to fill out all this information. Then, you have to send it to us. You can't tell us over the phone." They wanted the mileage and a whole list of stuff. I thought that was really stupid.

The rep that I dealt with was wonderful.

I dropped Carchex because where I'm at, they do not cover. I had a problem with my truck yesterday and they couldn’t resolve it. They have nobody in the State of Vermont that services their plans. They told me they had somebody. It’s one of those things where the guy wanted to make a sale, he wanted a commission and he didn’t care. When it came down the line that there was a problem with it, Carchex resolved it. They were honest about it and they are giving me back 100% credit. Their program is great and they straightened everything out. So, it's a good business.

The signing up process was pretty easy.

They were very nice and helpful. They were also very respectful. Their price was good. The rep gave me what I was looking for. I was satisfied.

My initial experience with Carchex was all good. But when I cancelled the warranty, that was a pain. I did that because I found a different car. I could cancel the warranty and get some of my money back. It took days to get my refund.

I signed up with Carchex. But then, when they finally sent me the information they said they were gonna send me, it wasn’t what I wanted. The price was high for the service that I was getting. So, I had to cancel it. They sent me an email with the stuff on it to send back. I sent it back and then they refunded me my money back. But they need to be more specific and upfront when people talk to them on the phone. They didn’t really tell the truth. The question that I had for them, they didn’t have a direct answer.

Carchex seemed like the best deal. The lady that I first talked to made me sign up with them. She was really informative, helped me out, and gave me the best deal that she could possibly give. She was really professional and she let me know what was going on. That made me a little bit more comfortable because I’m a little skeptical about a lot of little things.

Carchex came with my 2018 Ford F-150 when I bought it. I've used it for a claim. I dropped the truck off at the shop and they did everything. I just got a motor that was covered under the warranty. It took a while because you had to have the claim approved. Other than that, it wasn’t bad.

Carchex was the first to have a policy that reached out and was the cheapest that I could find. Setting up the policy was quite pleasant. The rep knew what he was talking about and had my best interest in mind as well. The warranty is definitely worth it. Overall, things went really smoothly with the insurance company. But right now, my car is in another shop seems and my biggest concern is that Carchex seems to be beating around the bush to try to get my claim covered. Both myself and the shop has called several times. I'm currently without my vehicle for almost a week and a half. The shop can't even work on it yet because they don't have any approval.

The guy I spoke with at Carchex was excellent and straight up. He let me know about situations he had had with cars. He had a BMW too. I was looking for the best reasonable price and he gave me a pretty good deal and first time startup. He really helped me out at the time. The only thing was it took a long time for me to get any information after I made my first payment. I thought I was scammed because I never heard and I couldn't ever get back in contact with anybody. But now, they sent me a paper saying my policy number and stuff like that. I'm still trying to figure out when my covers really kick in.

Carchex offered a reasonable plan for my vehicle and they were better than the other ones that I was looking at. Everything was good when I signed up with them. The process was smooth getting everything set up.

CARCHEX covered what I needed, so I'm okay with the policy. So far, my experience with them has been really good.

The rep was helpful but I didn’t go with Carchex’s explanation. I went with my extensive research. So, whatever they said didn't apply. I read everything and understood everything myself.

The sales rep of Carchex gave me one price and I told him I had another one that was cheaper and he knocked the price down some more. I was satisfied. I also like that they'll take the payment out of my account and I don't have to worry about missing the payment.

Their plan options were okay. Customer service, I wouldn't give it any super high marks from the standpoint that, when I got the contract in, it had some incorrect information. It wasn't anything critical, but I asked them to correct it. At first, I talked to different people. The first one said they couldn't do it. The second one said they could do it. They sent me another contract, but they didn't make any of the changes to the incorrect data. I was not thrilled about that.

I ended up getting bumper-to-bumper coverage with Carchex and it was easy signing up with them.

Signing up with Carchex was smooth and simple. I knew what I was looking for, so the rep really didn't have to try to sell me a package. He was very good and respectful in the choices that I wanted. The thing I liked about Carchex is the tire damage, they'll pay up to 200 per tire. It was a pretty good offer.

The Carchex rep seemed to be a nice guy and personable, too.

The rep who helped me to set it up was very excellent.

It was easy signing up with Carchex. The rep gave me his contact information. He explained all the differences between all the other people. He said, "Don't let people lie because we're all the same. We're all brokers. The only difference is we use certified LKQ." I used to work in a body shop, so I understood what he was talking about. We were speaking the same language. He told me what wasn't included and he went through the list, which was basic.

This company not only has loopholes in the policy so that they never have to pay for anything but they also take your down payment and your 2 months payment until you figured out it was a ripoff. And they keep your money with no intention on paying it back. I’m now having to get my lawyer involved in this. Avoid these scam artist. No extended warranty will cover you.

Their customer service was really good. They also offered tire changes.

Ryan provided all the information that I needed to make a completely informed decision in choosing Carchex. He took the time to answer all my questions and ensure that I had the best package for my situation. It was a great experience and I feel like it is a win-win deal.

First contacted about June 2 or 3 and filled out online contract and thought I had submitted the form. Come to find out that YOU had a problem and the form was not submitted. This is a customer service issue which made me somewhat angry. It makes me wonder how professional you are. Your rep could not backdate the purchase.

The Carchex sales rep was very understanding and he was willing to go the extra mile to help me so I definitely appreciate that. So far, I like the coverage. It was a very reasonable price, so I'm satisfied with it.

I like the price of Carchex. The salesman also described everything to a T. He was awesome. If I have to get another vehicle, I'd like to deal with him again.

Carchex is the most cost-effective on the market right now. There was no pressure with them and they wanted $100 upfront whereas Endurance wanted 270, and it said refundable anytime. Brandon was the guy who helped me out and he was very confident and easy going. Hopefully, I'll never have to use Carchex but I feel confident in him that I could get the job done through them. I’m gonna give them another one of our cars this coming weekend. I'm gonna put another car on it this week too.

Their customer service was fine and they were cheaper than some of the others that I was looking at.

I was looking online for car companies that did warranties and Carchex came up, and I decided to go with them. Working with the rep was good.

I liked CARCHEX's pricing comparison and coverage. The rep knew what I wanted. He explained to me the benefits of getting the warranty, and compared that to what I already had with Endurance, and explained to me the prices. It was simple and quick.

I just put in my online order with CARCHEX yesterday. I started off online. I ended up getting a call from the guy. He helped me get through the paperwork. I filled it out and gave him my debit card, and he took the money and sent it through. He was 100% great. He’s the reason why I did it. I had my last couple of dollars, and I said, "You know what? Let me do that." And I feel I made a good choice by doing so. I got a package deal. The first one for the engine transmission, the heat, the AC. I had to pay $118.

On getting the account set up with Carchex, it was okay and good. It seems to cover all the mechanical things and I read it and I'm satisfied with it. Being an accountant, what I was most concerned about is I'm paying almost $3,600 over a three-year period for a 60,000-mile extension. I thought, "What's the maximum payout on this?" It was a little over 15,000 and that's okay. If they were only gonna pay 3,600, I thought, "I don't want this." But 15,000, they still got me. I'm still with them.

I just enrolled with Carchex. I had them previously for a different car. Their contract prices are good. Their claim process also seemed easy. They went through the car shop and I really didn't have to do anything but pay the deductible. My experience with them is good. That's why I went back with them because I've had other car warranties that gave me the runaround when it was time to make a claim.

CARCHEX answered all my questions, and they emailed me all the info I needed. It was good and easy.

CARCHEX has been confusing in the beginning because they did the wrong car. I wanted one car. I ended up doing two, but it cost too much. So, I had to reiterate, call early this morning, and talk to them to see what they could do because the payment was too much. They straightened it out. I ended up signing for three years to get these payments down, to get both cars covered. One is two shades into being an antique, but it's very old. That's the one I wanted out front. Unfortunately, they put the wrong car upfront, which made me go back and straighten it out. But they have me a bargain. They told me that they would reduce it from 2 something to 167. But I haven’t got the packet.

Can't reach customer service by phone. On hold for 15 minutes which only led to a prompt to "leave a message" which I did. Disgusting! If I could leave a ZERO rating I would! Avoid this company at all cost! Can't wait to chat with them, IF THEY RETURN MY CALL!!!

CARCHEX seemed like a better choice. I liked the price and the coverage. It has been a good experience.

I searched for other ones and I figured that CARCHEX would be the best one. Their customer service was great when I called in. As long as I put the thing in online, they called me ASAP, and the customer service was good. I had my oil changed last month. I wanted to ask them what they cover if anything was to go wrong because I didn't get a chance to ask them on the phone. But the person I spoke with was very friendly.

Signing up with CARCHEX was a good experience. Also, the price was good.

I called CARCHEX and everything went well.

The rep provided all the information I needed, and it was a great experience. I just wanted the best plan possible for my vehicle, and she provided that. The entire process was very fast, because I knew exactly what I was looking for. But the real telltale sign of how good my experience with CARCHEX is when I'm in need of their services, which hopefully won't be for a while.

I liked the presentation of the person who helped me, and the price was right. It went very well. Check CARCHEX out. See if it works for you.

When I was looking at them, Carchex actually called back and they were nice. Also, the pricing was good and they gave me the coverage I liked. There was no reason to keep looking and I went on and took advantage of the benefits of that day.

I chose Carchex because I went by what I felt about the person with whom I was speaking, how helpful I thought they were, how much information they were giving, and how well they listened to what my needs were. Also, they didn't keep calling me every day and I also looked at the price. The purchase was no problem at all. I put it on my debit card over the telephone. I don't like people going into my account and taking money out. I like to pay myself even if I do it online and the rep gave me an alternate way of doing that. I liked the fact that I have that option.

The customer service is pretty good. Down the line, if anything happens to my car, I know that I’ll have protection.

I called the number for authorization of a repair and they were closed. Seems like you are not easy to get hold of as your representative told me. I needed brakes for a trip we were taking and because I couldn’t get authorization I had to pay the bill myself. You should have a hour line that can be reached. Unfortunately cars aren’t on a 9 - 6 schedule when They need care.

I bought a Chevrolet Tahoe and I got it straight from the dealership. They work with just one warranty, and the one they sell is $2,400 for 24,000 miles. There was no other option, and I always knew that I was getting a bad deal with the warranty I had because it was the one that the dealership pushes automatically to go through to customers.

What made me get the coverage was the person who I spoke on the phone with. CARCHEX sounded informed. They gave me tips. They knew what they were doing. And they applied the applicable discount. CARCHEX provides great service and get back to me at a reasonable time. My experience went well. I'm completely satisfied.

Everything went good. The customer service part was excellent.

When I talked to Carchex on the phone, they seemed to be the most trustworthy. Their reps were good.

After reviewing the terms of the contract, I learned that CARCHEX offers service contracts and not a warranty. Tons of loopholes and caveats for them not to pay. When asked specific questions, they could not clearly answered what would be covered and what is not.

I'm happy with my experience with Carchex. The coverage was cheaper and I had a great experience with the reps.

The customer service with Carchex was good and the rep answered all my questions.

Carchex is a good business to get involved with. The rep was very good with the information that he gave me. The previous one that I was doing was with Endurance and they were charging me 80 some dollars a month. The rep with Carchex wanted to make sure it was comparable to that. I'm satisfied to a point because when I looked at the package and when we were talking about it, he said it was gonna be 80 some dollars a month. It's now raised up to 115 a month after the initial fee. I have to call Carchex so I can get that straightened out.

Carchex had called me and at the time, I told the rep I was not making my decision right here. The guy, at first, was kinda pushy but I kept telling him no. But he had given me the best quote. He told me it was only gonna be $35 a month. I called him back and when I got back on the phone, he said $35 month wouldn’t even cover my windshield wipers. It was 100 a month. The Better Business Bureau gave Carchex an A-plus rating, which was important to me. Even though the guy was kinda pushy that day, he gave me more information than anybody else that I spoke to would give me over the phone without me trying to make a commitment. When I called back, it was so easy to sign up. I got everything taken care of right into the driver's seat of my car. I would recommend Carchex to friends, family, and everybody.

Carchex was a better deal than the 2 other providers that I looked at. I got a packet last week and it says what everything was covered.

I was looking at some of the other providers, and Carchex has a 5-star rating. Signing up was good.

Signing up with Carchex was easy. They sent me a packet and I'm supposed to wait 30 days if I have to make a claim. They charge me 130 a month.

I purchased a car warranty for peace of mind and it went great. The men I talked to were quite helpful in helping me to make the plan that I needed and they answered everything.

It was a very easy and simple process. The rep explained everything and was very helpful. He answered my questions and wasn't trying to talk me into getting the plan. He made the process very pleasant. He kept calling me Mrs. ** which was wonderful.

The reps thoroughly assisted me and were helpful.

Carchex had a good platinum package that I liked. I got it and the rep was very helpful. He went into detail about what it was gonna cover. He answered all the questions that were asked. He did a good job. However, I don’t think I have a payment plan set up. I would like to have it set up to where I don’t have to worry about it. I'm on the road, and I don't like to keep up with a lot of things.

The rep was real nice, made me understand the coverage and went over things with me. I would advise others to get Carchex.

The customer service was outstanding! I was offered the best plan for my vehicle. The terms work well for me and I'm so far pleased with the decision to go with Carchex. My agent was very cordial and answered all of my questions.

Carchex has been around the longest and it was good with the rep. They lowered the price a little bit to compete with another place. They sent me the contract and everything that it covers. It's pretty much a bumper-to-bumper coverage.

The group salesmanager only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list"<<.

I reached out to three or four different companies and Carchex was the first one that called me back. The rep was fairly very responsible and answered all my questions. I haven’t had it for a month yet, but everything went smoothly.

I have had my policy for 3 to 4 months then cancel it because I got rid of the car and it's taken over 2 months and I still don't have my refund and I was treated with total disrespect by their customer service representative. It was absolutely horrible. We'll never do business with this company again.

The rep was very cordial and informative. When I had questions, he readily answered them. When I needed to call them back, I was able to call them back and reach them. A couple of people I know had a bad experience with another company and I wanted to let them know my experience with Carchex.

Devon ** made two false claims, one is that car shield will not approve what is on the contract compared to CARCHEX. After doing research I learned the underwriter for both companies is the same, and carchex is not who approved my repairs, the underwriter is. Also I was told to cancel my policy I would only have to call him back within 30 days to cancel my policy. That too was a lie.

The rep told me about the different plans and what was available. It was clear and concise and that was what I was looking for.

I wanted the Carchex because on their brochure, I could choose my own dealer. I can go to a Nissan dealership or somebody that's reputable that can fix the truck if it needs to be fixed. The rep was very polite when we went through all of the information. He worked with me in terms of the discounts that I could get after I told him I was a veteran’s spouse and a senior citizen. However, I thought they would take the first payment out here in May. But on this paper, it's got June 10th.

The rep was very helpful, gave me as much information as possible and told me if I ever needed anything to give him a call back. He said that he would answer all the questions that I had. I ended up getting a good deal.

I chose CARCHEX because the rates and the package were a little better when I did my research. I had CarShield before and they had a lot of stipulations on what you could use it for. CARCHEX was just a little better on that. The customer service rep was great too. I just got this warranty last month and I have to switch it from one car to the next. I just sold the car that I actually had it on.

The rep was a good professional, helpful, polite, and good communication all around. I've been with Carchex for two years, and my experience has been excellent.

Very knowledgeable and accommodating. They checked back when they said they would. Price match guarantee and much more positive things. Andy helped us out and he was extremely helpful. I shopped around for weeks and chose Carchex. The garage I use also recommended them. Said they are a pleasure to work with.

I purchased my first policy 4 years ago and have been very happy with the ease of claims. Transferring that warranty to the new owner was easy too! I’ve already purchased my second policy and if I need to file a claim, I look forward to a smooth process.

I had been with another company for the last five years on another vehicle I had, and their coverage was minimal. Even though it paid off one time, I was looking around for something else. When I got on Consumers, I found Carchex had a little better rating, so I called them. They were polite, prompt, weren’t pushy and specified what they covered well. That means a lot. I don’t like those pushy outfits that’s constantly trying to sell, sell, sell. They were true to fact, to the point and that was the reason I went along with them.

The company that I had a contract with before stopped selling the service contracts and recommend Carchex. I called the phone number that I was given and ended up getting Mr. Murray. He was courteous and covered most of the facts that were in there. Signup was fairly easy, but the only thing I got in the email was no welcome package. It was just an indication from Murray about the contract. It's been a month, and he kept saying I’ll get the paperwork in the mail. I'm back in Ohio, and I still don't have any paperwork yet. I'm starting to worry, ‘cause this is $2,300 I'm out, and I don't know if this is legitimate or not. I just left the agent that sold me the package a voice message this morning.

I was extremely pleased with the service it provided to me when I reached out to inquire about car warranty coverage for my vehicles. I would definitely recommend Carchex to all of my friends! The customer service that was provided to me yesterday was awesome!

My representative was very helpful and knowledgeable about the plans. He always answers my questions promptly. The plan was better and covered more than I was expecting. The packet was mailed promptly and are hopeful that the company is easy to work with.

I'll recommend Carchex. The process was easy. The rep explained the coverage very well.

Carchex was a trusted provider and signing up with them was a pretty good process. I was just a little taken aback. The sales rep seemed to know more than the manager did because I asked a specific question about my radiator being covered. The sales rep said yes and the manager said no. I got a copy of the policy, and it said yes.

The enrollment process with Carchex was smooth and easy. The guy who helped me worked with me on everything that I needed. I decided to buy the whole plan completely. Everything was good and I'm really satisfied overall.

I received the paperwork yesterday, and I was reviewing all these things the person who tried to sold me that program had told me. He said I can discontinue the program anytime. Now, I'm seeing a total of $5,000. That's not right. What the rep said and what is on the paper is not same.

My car is over 100,000 miles and having a protection plan for it is very valuable. I signed up with Carchex as I liked their coverage and their payment. The experience was good.

I've had kind of a difficult experience with CARCHEX. When I signed up, my car didn't have any issues but then it started shuddering. I got it diagnosed and they denied my claim because they said the check engine light didn't come on. They wouldn't fix it. After that, when I went to make the payment again, they told me it was too late to get back with the same company. Now, even though I filed the claim, I can't get my car fixed. I was paying monthly for a service that I can't even use because the new underwriter that they gave me won't cover the repair because it's a preexisting condition. It's a weird situation to be in. But the rep I spoke to, Craig, was very nice. He said the claim on CARCHEX's end was still open.

The experience was good when I signed up with Carchex. They were also affordable.

I liked the presentation that CARCHEX gave me. I had CarShield and I was not satisfied with them at all. I started not to take CARCHEX because they use the same third party as CarShield, but I talked to the Better Business Bureau and CARCHEX has an A+ rating. The signup was smooth.

My purchase experience was good. Their payment plan was also a little better than other companies. They were professional and had a fairly good knowledge of what they were speaking about. They explained it very well. They told me all that is covered and not. However, as it turned out, I am not purchasing that vehicle anymore. I already informed Carchex that I want to cancel the extended warranty on Wednesday but till now I have not got any confirmation of cancellation.

I like the convenience of Carchex. I was with them before and I decided to go back. It was great when I signed up. Their service was good.

My car now is 99.90% electronic, so I wanted something to include everything and from what I read, CARCHEX had that available even to add on coverage for where the GPS system is. The customer service rep was good and very nice.

I liked the way CARCHEX did the premiums. I paid premiums for 18 months and then I'm done. Their salespeople were so polite, too.

I had a good conversation with the rep. It was informative. The policy covers most of the major parts of the car.

They were very attentive and they answered all my questions. Then, they gave me a chance to review everything before I made the decision. They found one or two instances where they could reduce it and then they said that if I found anything else that was lower, they would match it. It was a very positive experience.

My warranty was out, and when I looked around, I felt Carchex had the best program. I liked the rep too.

I asked the man to send me a copy of the policy so I could read it first and they wouldn't do it. I got it a couple of days ago and after I read it, I would have never bought it. I should have read it first. It's a phony setup, too. They're not anybody and the dealerships in my area won't even accept it because they're such slow paying. When you go on their website, the policy that I was buying is not even listed. It’s a six-year policy, 100,000 miles and it's not on the website. I'm just supposed to take their word for it. It says it has rental car. It would be four days before they would ever even authorize a repair and they only pay $40 a day. So, it's all smoke and mirrors.

When I was signing up with Carchex, the customer service was great. I liked it, the quality and everything that came with the package that I received. The rep was very helpful too. He answered all the questions before I could even ask.

I was pretty skeptical about buying vehicle protection for the first time and Jerry cleared my doubts right away, he gave me an affordable price to pay each month and I can go to a shop knowing I won’t be putting myself in debt, I say CARCHEX is a great service in my eyes!

The sales reps were very kind, nice, suggesting, and overall, I’d give them a 10. I did the quote three weeks out, then I didn’t get a chance to pay for it right then and there. When I called back, they said that the rate changed, but one of them was able to give me a discount. He helped me out. I also received a packet from Carchex explaining what was in the quote.

Happy with the experience, explanation of plans, given time to talk to my dealer, and repair shops on acceptance of policy and call back to discuss questions on policy. Happy to review other policy question salesperson that help in my choice.

They cover the highest amount and they had the major things that my dealership was not covering. I spent a good 40 minutes with the rep to make sure that I"m not signing on the dotted line with any loopholes in the policy. The rep went through it line by line to like, “No, our coverage is better than what your dealership is offering, and the price is about the same for the premium monthly.” So far, my experience with CARCHEX has been amazing.

Customer service was very helpful and made the transaction painless and smooth. I feel at ease knowing Carchex is backed and supported by so many reputable companies. They offer better coverages than other Auto warranty companies and at a fair price. I would recommend to friends and family. They are the only company that did not pressure me, which made my decision that much easier.

Attentive Oriental and sure what you need for the vehicle and service but it's like a leg what cost at first but as for the investments it's totally worth it. Florida heat is lurking for ya ac unit so it's coverage you'll count on for sure.

Called and got coverage 4/11/2022. No problem!! Called to cancel coverage 4/12/2022. Big problem! Email link to cancel errored out immediately! Phone # provided to cancel, you are told, "Give me a second" and you are provided with about 20 minutes or more of irritating music and no one ever comes back on the line!!! And then dial tone! Very unprofessional!

My representative Mr. ** was very polite and patient with me, but he spoke very fast. I asked him to slow down which he did without hesitation. He was able to answer all my questions as well as gave me a return call informing me my information would be updated. He said the contract would appear with a different deposit amount but would be fixed to reflect the $100 quoted deductible for repairs.

The rep tried to down-talk every other warranty company and make it seem like they were the best. That's one of the main things I didn't like with CARCHEX. A week or so later, I attempted to make a cancellation and the rep refused to cancel.

The purchase process went pretty well. But I don't agree with having to pay three grand for something the warranty. But the payment is reasonable and the rep explained that to me really quickly. He told me what it would be for the next 24 months. He told me my plan covers my car and if I sell it, I can transfer my plan to whoever buys my car or to another vehicle.

The rep was awesome. But I found better coverage. With the other warranty company, I have more mileage and for little checkups and services, they pay for most of that. They also give roadside assistance and hotels. Other than that, I'd still refer people to CARCHEX.

I contacted CARCHEX and talked to Benjamin. He told me to call him when I got ready and gave me his number. He never bothered me, unlike other companies. It was really good with him when I was signing up.

We had two cars that we wanted and we thought CARCHEX would be a good warranty. But found that it was not the one that we wanted. We had a bad experience with them. It's hard to get in touch with them, especially with warranty people. I personally stayed on phone for about an hour and a half and see if I can get anybody. They also didn’t warranty what they said. I thought they would cover more than what bumper-to-bumper should have covered. But no. We dropped them. I have about four months and I lost out by about $1,000 worth. That's what I ended up paying. We had to take the money out of pocket to get the car at the shop. I’m not very pleased with CARCHEX. It’s an awful brand and I will not get them again. I would advise anybody not to get them.

The rep answered all questions that I had. He made sure I understood everything before going on with the policy.

Demetrious ** was very friendly and very helpful in getting me the coverage that I needed at a price I could afford. I am very satisfied with the cost of the warranty. I will for sure come back to Carchex next time that I need an extended warranty.

The salesperson that I had made me feel very comfortable. He presented everything and the way he was explaining was very simple. It took about a week for me to make the purchase and that was because of my schedule and his schedule. I didn't want to speak to anybody else, so I was waiting for him.

I went with Carchex's price and what they offered. The gentleman I talked to was professional and I got the plan that I wanted so I was happy. They did a good job.

I studied all the different warranty companies on the open market and decided Carchex was reputable and that they were good. Devin was my rep and his superior was James. They were very professional and they explained everything that needed to be explained in detail. They did this a couple of times over and over. They answered everything I needed them to answer. I got the basic coverage just to cover the vehicle in case something happens.

It's been almost a month since I signed up and I have not received my contract in the mail. I get 30 days to cancel but I have not had an opportunity to read through the details of what I signed up for. I called and supposedly the confirmation email had the contract. It does not! You lie. I feel like you are stealing from me. I need to call tomorrow to cancel because I don't have a clue what I signed up for!