CARCHEX

CARCHEX Reviews

CARCHEX Reviews
4.3(4,258)

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Overall Rating4.3 out of 5
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About CARCHEX Reviews

CARCHEX helps you purchase and maintain your car by offering various vehicle products, including extended auto warranties. Rather than offering its own plans, CARCHEX works with multiple third-party warranty providers. These vehicle service contracts cover repairs due to mechanical failures or malfunctions but not collisions. Plans also come with additional benefits like roadside assistance and towing.

Pros & Cons

Pros

  • Available in California
  • Partners with charities
  • Accepts high-mileage cars
  • Lower-cost plans available

Cons

  • Doesn't cover exotic vehicles
  • Some contracts aren't renewable

Bottom Line

Consider CARCHEX if you’re looking for an extended auto warranty, especially if you have a high-mileage vehicle. Although its contracts can be confusing, company representatives can help you understand what you're signing.

CARCHEX Reviews

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Page 5 Reviews 435 - 635
Verified purchase
Coverage

Reviewed June 20, 2022

I dropped Carchex because where I'm at, they do not cover. I had a problem with my truck yesterday and they couldn’t resolve it. They have nobody in the State of Vermont that services their plans. They told me they had somebody. It’s one of those things where the guy wanted to make a sale, he wanted a commission and he didn’t care. When it came down the line that there was a problem with it, Carchex resolved it. They were honest about it and they are giving me back 100% credit. Their program is great and they straightened everything out. So, it's a good business.

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Customer ServiceClaims HandlingCoverageSales & Marketing

Reviewed June 20, 2022

The signing up process was pretty easy.

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Customer Service

Reviewed June 20, 2022

Carchex seemed like the best deal. The lady that I first talked to made me sign up with them. She was really informative, helped me out, and gave me the best deal that she could possibly give. She was really professional and she let me know what was going on. That made me a little bit more comfortable because I’m a little skeptical about a lot of little things.

At one time, I got a call saying that something was wrong with my account. Someone had hacked into my account and I had to switch everything over, so when they went to go get the money out of my account, they were not able to get it. I talked to the young lady and we took care of everything to make sure that everything went well. So far, everything is fine.

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Claims HandlingPunctuality & Speed

Reviewed June 19, 2022

Carchex came with my 2018 Ford F-150 when I bought it. I've used it for a claim. I dropped the truck off at the shop and they did everything. I just got a motor that was covered under the warranty. It took a while because you had to have the claim approved. Other than that, it wasn’t bad.

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Response from CARCHEX

Zach,

Thank you for your review! Very glad we could assist in setting you up with coverage for your F-150. Please don't hesitate to reach out should you have any additional questions regarding your plan!

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Customer ServiceClaims HandlingCoverage

Reviewed June 18, 2022

Carchex was the first to have a policy that reached out and was the cheapest that I could find. Setting up the policy was quite pleasant. The rep knew what he was talking about and had my best interest in mind as well. The warranty is definitely worth it. Overall, things went really smoothly with the insurance company. But right now, my car is in another shop seems and my biggest concern is that Carchex seems to be beating around the bush to try to get my claim covered. Both myself and the shop has called several times. I'm currently without my vehicle for almost a week and a half. The shop can't even work on it yet because they don't have any approval.

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Customer ServiceClaims HandlingCoverageSales & MarketingPricePunctuality & Speed

Reviewed June 17, 2022

The guy I spoke with at Carchex was excellent and straight up. He let me know about situations he had had with cars. He had a BMW too. I was looking for the best reasonable price and he gave me a pretty good deal and first time startup. He really helped me out at the time. The only thing was it took a long time for me to get any information after I made my first payment. I thought I was scammed because I never heard and I couldn't ever get back in contact with anybody. But now, they sent me a paper saying my policy number and stuff like that. I'm still trying to figure out when my covers really kick in.

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Customer Service

Reviewed June 16, 2022

Carchex offered a reasonable plan for my vehicle and they were better than the other ones that I was looking at. Everything was good when I signed up with them. The process was smooth getting everything set up.

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Response from CARCHEX

Rico,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

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Customer ServiceCoverage

Reviewed June 16, 2022

The rep was helpful but I didn’t go with Carchex’s explanation. I went with my extensive research. So, whatever they said didn't apply. I read everything and understood everything myself.

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CoveragePrice

Reviewed June 16, 2022

CARCHEX covered what I needed, so I'm okay with the policy. So far, my experience with them has been really good.

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Customer ServicePrice

Reviewed June 15, 2022

The sales rep of Carchex gave me one price and I told him I had another one that was cheaper and he knocked the price down some more. I was satisfied. I also like that they'll take the payment out of my account and I don't have to worry about missing the payment.

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Response from CARCHEX

Dennis,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

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Customer ServicePrice

Reviewed June 14, 2022

Their plan options were okay. Customer service, I wouldn't give it any super high marks from the standpoint that, when I got the contract in, it had some incorrect information. It wasn't anything critical, but I asked them to correct it. At first, I talked to different people. The first one said they couldn't do it. The second one said they could do it. They sent me another contract, but they didn't make any of the changes to the incorrect data. I was not thrilled about that.

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Coverage

Reviewed June 13, 2022

I ended up getting bumper-to-bumper coverage with Carchex and it was easy signing up with them.

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Response from CARCHEX

Rodney,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle.

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Customer Service

Reviewed June 12, 2022

Signing up with Carchex was smooth and simple. I knew what I was looking for, so the rep really didn't have to try to sell me a package. He was very good and respectful in the choices that I wanted. The thing I liked about Carchex is the tire damage, they'll pay up to 200 per tire. It was a pretty good offer.

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Response from CARCHEX

Dionne,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

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PriceRefunds & Payouts

Reviewed June 11, 2022

The Carchex rep seemed to be a nice guy and personable, too.

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Response from CARCHEX

Edward,

Thank you for leaving your review with us! Please don't hesitate to reach out should you have any questions regarding your plan.

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Customer ServiceCoverage

Reviewed June 10, 2022

The rep who helped me to set it up was very excellent.

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CARCHEX
Response from CARCHEX

Thank you for your review! We are happy to have you as a CARCHEX customer.

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CoverageTech

Reviewed June 9, 2022

It was easy signing up with Carchex. The rep gave me his contact information. He explained all the differences between all the other people. He said, "Don't let people lie because we're all the same. We're all brokers. The only difference is we use certified LKQ." I used to work in a body shop, so I understood what he was talking about. We were speaking the same language. He told me what wasn't included and he went through the list, which was basic.

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Response from CARCHEX

Lisa,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

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Coverage

Reviewed June 8, 2022

This company not only has loopholes in the policy so that they never have to pay for anything but they also take your down payment and your 2 months payment until you figured out it was a ripoff. And they keep your money with no intention on paying it back. I’m now having to get my lawyer involved in this. Avoid these scam artist. No extended warranty will cover you.

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Response from CARCHEX

Thank you for review. We will address your concerns.

According to our records, a silver level Centennial plan was purchased for your 2014 AUDI Q5 on 10/20/2021. The coverage was for 5 Years and 75,000 additional miles.

On 11/29/2021, your repair shop contact the claims administrator requesting to start a claim for the front CV Axles. The repair shop was advised if the failure was to the CV Boots, the contract excludes the coverage to the axle. The repair shop declined to proceed with the claim.

On 11/29/2021 our Customer Loyalty was contacted by you, to discuss cancellation and review the coverage. A new confirmation of purchase email was sent to you for review. We received a follow up call on 12/20/2021, requesting to cancel the coverage. An email with the cancellation instructions was emailed to the email address on file and to a second email address as was requested. The emails requested a written letter to be signed by you to cancel the coverage.

The financing company received a charge back request from your bank for your 12/20/2022 payment of $135.92.

This cancellation request was received on 1/27/2022 and back dated to 12/23/2021. based on time and miles under coverage, and the payment being charged back, there was no prorated refund due in accordance with the terms and conditions of your contract. The refund was calculated based on 2 payments being made and over 5,000 miles driven under coverage.

On 6/8/2022, we received a call regarding your cancellation. The refund statement showing the calculations was emailed to you for review. While on this call with our customer service department, we attempted to discuss the refund with you and you began cursing at our staff, demanding a supervisor, and threatening online reviews. A request for a supervisor call back was entered and a call back was made today 6/10/2022.

If you have any further questions regarding the cancellation of your policy or your refund statement, please give us a call at (877)227-2439 Ext. 6001.

Best,

Customer Loyalty Team

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Customer ServicePrice

Reviewed June 8, 2022

Their customer service was really good. They also offered tire changes.

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Response from CARCHEX

Tirrell,

Thank you for leaving your review with us! Very glad we could assist.

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Customer Service

Reviewed June 7, 2022

Ryan provided all the information that I needed to make a completely informed decision in choosing Carchex. He took the time to answer all my questions and ensure that I had the best package for my situation. It was a great experience and I feel like it is a win-win deal.

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Response from CARCHEX

Thomas,

We appreciate your review, and are glad to hear Ryan was able to assist you! Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

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Customer Service

Reviewed June 7, 2022

First contacted about June 2 or 3 and filled out online contract and thought I had submitted the form. Come to find out that YOU had a problem and the form was not submitted. This is a customer service issue which made me somewhat angry. It makes me wonder how professional you are. Your rep could not backdate the purchase.

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Response from CARCHEX

Thank you for your review. We apologize for the frustration caused by our website. We appreciate you taking the time to share this information and assure you the issue was resolved.

According to our records, you were able to discuss our coverage options with a Vehicle Protection Specialist on 6/3/2022. The representative emailed you a link to the website where you were able to review the coverage and sample contract. The policy was purchased on 6/6/2022. We appreciate you taking time to review the coverage and trusting us with your coverage needs.

If you have any questions, or further concerns, please give us a call at (877)227-2439 Ext. 6002.

Best,

CARCHEX Customer Service Team.

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CoveragePrice

Reviewed June 7, 2022

The Carchex sales rep was very understanding and he was willing to go the extra mile to help me so I definitely appreciate that. So far, I like the coverage. It was a very reasonable price, so I'm satisfied with it.

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Response from CARCHEX

Ronald,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

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Price

Reviewed June 6, 2022

I like the price of Carchex. The salesman also described everything to a T. He was awesome. If I have to get another vehicle, I'd like to deal with him again.

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Response from CARCHEX

George,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

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Coverage

Reviewed June 5, 2022

Carchex is the most cost-effective on the market right now. There was no pressure with them and they wanted $100 upfront whereas Endurance wanted 270, and it said refundable anytime. Brandon was the guy who helped me out and he was very confident and easy going. Hopefully, I'll never have to use Carchex but I feel confident in him that I could get the job done through them. I’m gonna give them another one of our cars this coming weekend. I'm gonna put another car on it this week too.

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Response from CARCHEX

John,

Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Brandon! Please let us know if you have any additional questions regarding your plan.

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Customer ServicePrice

Reviewed June 4, 2022

Their customer service was fine and they were cheaper than some of the others that I was looking at.

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Response from CARCHEX

Roseann,

Thank you for your feedback. We are glad you are pleased with your coverage!

Verified purchase

Reviewed June 4, 2022

I was looking online for car companies that did warranties and Carchex came up, and I decided to go with them. Working with the rep was good.

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Response from CARCHEX

Laniece,

Thank you for leaving your feedback with us! Please reach out at any time should you have any additional questions regarding your plan.

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Customer ServiceCoveragePunctuality & Speed

Reviewed June 3, 2022

I liked CARCHEX's pricing comparison and coverage. The rep knew what I wanted. He explained to me the benefits of getting the warranty, and compared that to what I already had with Endurance, and explained to me the prices. It was simple and quick.

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Response from CARCHEX

David,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan.

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Customer Service

Reviewed June 2, 2022

I just put in my online order with CARCHEX yesterday. I started off online. I ended up getting a call from the guy. He helped me get through the paperwork. I filled it out and gave him my debit card, and he took the money and sent it through. He was 100% great. He’s the reason why I did it. I had my last couple of dollars, and I said, "You know what? Let me do that." And I feel I made a good choice by doing so. I got a package deal. The first one for the engine transmission, the heat, the AC. I had to pay $118.

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Response from CARCHEX

Terrance,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

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Customer ServiceCoverageRefunds & Payouts

Reviewed June 2, 2022

On getting the account set up with Carchex, it was okay and good. It seems to cover all the mechanical things and I read it and I'm satisfied with it. Being an accountant, what I was most concerned about is I'm paying almost $3,600 over a three-year period for a 60,000-mile extension. I thought, "What's the maximum payout on this?" It was a little over 15,000 and that's okay. If they were only gonna pay 3,600, I thought, "I don't want this." But 15,000, they still got me. I'm still with them.

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Response from CARCHEX

Joseph,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase

Reviewed June 1, 2022

CARCHEX answered all my questions, and they emailed me all the info I needed. It was good and easy.

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Response from CARCHEX

Agustin,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

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Claims Handling

Reviewed June 1, 2022

I just enrolled with Carchex. I had them previously for a different car. Their contract prices are good. Their claim process also seemed easy. They went through the car shop and I really didn't have to do anything but pay the deductible. My experience with them is good. That's why I went back with them because I've had other car warranties that gave me the runaround when it was time to make a claim.

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Response from CARCHEX

Simone,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

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Customer ServicePriceRefunds & Payouts

Reviewed May 31, 2022

CARCHEX has been confusing in the beginning because they did the wrong car. I wanted one car. I ended up doing two, but it cost too much. So, I had to reiterate, call early this morning, and talk to them to see what they could do because the payment was too much. They straightened it out. I ended up signing for three years to get these payments down, to get both cars covered. One is two shades into being an antique, but it's very old. That's the one I wanted out front. Unfortunately, they put the wrong car upfront, which made me go back and straighten it out. But they have me a bargain. They told me that they would reduce it from 2 something to 167. But I haven’t got the packet.

This is my second day, and I’m looking to get a refund of the money they took. They took 200 and some odd dollars out for the two cars. And when I narrowed it down this morning, it came to 150 some odd dollars. Also, they said that I could have one of the cars towed ASAP, roadside service. But the morning after I called, I was on hold for a long time. I’m still trying to find who can tow one of my cars. But the representatives were good.

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Customer Service

Reviewed May 30, 2022

Can't reach customer service by phone. On hold for 15 minutes which only led to a prompt to "leave a message" which I did. Disgusting! If I could leave a ZERO rating I would! Avoid this company at all cost! Can't wait to chat with them, IF THEY RETURN MY CALL!!!

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Claims HandlingCoveragePrice

Reviewed May 30, 2022

CARCHEX seemed like a better choice. I liked the price and the coverage. It has been a good experience.

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Response from CARCHEX

Antwila,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

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Customer ServiceCoverage

Reviewed May 29, 2022

I searched for other ones and I figured that CARCHEX would be the best one. Their customer service was great when I called in. As long as I put the thing in online, they called me ASAP, and the customer service was good. I had my oil changed last month. I wanted to ask them what they cover if anything was to go wrong because I didn't get a chance to ask them on the phone. But the person I spoke with was very friendly.

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Response from CARCHEX

Ladarius,

Thank you for your review! Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

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Price

Reviewed May 28, 2022

Signing up with CARCHEX was a good experience. Also, the price was good.

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Response from CARCHEX

Andre,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

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Customer Service

Reviewed May 27, 2022

I called CARCHEX and everything went well.

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Response from CARCHEX

Gordon,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer.

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Customer ServicePricePunctuality & Speed

Reviewed May 26, 2022

The rep provided all the information I needed, and it was a great experience. I just wanted the best plan possible for my vehicle, and she provided that. The entire process was very fast, because I knew exactly what I was looking for. But the real telltale sign of how good my experience with CARCHEX is when I'm in need of their services, which hopefully won't be for a while.

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Response from CARCHEX

Eduardo,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

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Price

Reviewed May 25, 2022

I liked the presentation of the person who helped me, and the price was right. It went very well. Check CARCHEX out. See if it works for you.

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Response from CARCHEX

Jimm,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

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Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

Reviewed May 24, 2022

When I was looking at them, Carchex actually called back and they were nice. Also, the pricing was good and they gave me the coverage I liked. There was no reason to keep looking and I went on and took advantage of the benefits of that day.

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Response from CARCHEX

Jonathan,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

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Customer ServiceCoverage

Reviewed May 23, 2022

I chose Carchex because I went by what I felt about the person with whom I was speaking, how helpful I thought they were, how much information they were giving, and how well they listened to what my needs were. Also, they didn't keep calling me every day and I also looked at the price. The purchase was no problem at all. I put it on my debit card over the telephone. I don't like people going into my account and taking money out. I like to pay myself even if I do it online and the rep gave me an alternate way of doing that. I liked the fact that I have that option.

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Response from CARCHEX

Charlene,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Customer ServiceClaims Handling

Reviewed May 22, 2022

The customer service is pretty good. Down the line, if anything happens to my car, I know that I’ll have protection.

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Response from CARCHEX

Shawna,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Verified purchase
Doug increased rating by 3 stars.
Punctuality & Speed
After a positive interaction with CARCHEX, Doug increased their star rating.

Original Review: May 21, 2022

I called the number for authorization of a repair and they were closed. Seems like you are not easy to get hold of as your representative told me. I needed brakes for a trip we were taking and because I couldn’t get authorization I had to pay the bill myself. You should have a hour line that can be reached. Unfortunately cars aren’t on a 9 - 6 schedule when They need care.

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Response from CARCHEX

Thank you for speaking with us about your claims experience. We appreciate the opportunity to resolve your concerns.

As we discussed, we have asked you to send us your repair invoice for review when you return from your trip. All claims should be called into your Claims Administrator in the future who has extended hours to cover all US 50 States.

CARCHEX Customer Service is open Monday through Friday from 9:00am - 6:00pm ET if you have any issues filing a claim. We can be reached at (877)227-2439 Ext. 6002.

If you have any additional questions, please let us know.

Best,

CARCHEX Customer Service Team

Verified purchase
Customer ServiceTech

Reviewed May 21, 2022

I bought a Chevrolet Tahoe and I got it straight from the dealership. They work with just one warranty, and the one they sell is $2,400 for 24,000 miles. There was no other option, and I always knew that I was getting a bad deal with the warranty I had because it was the one that the dealership pushes automatically to go through to customers.

Carchex was really helpful. I stayed on the phone half an hour with them, getting over everything, but it was good. At the beginning, I was getting a two-year warranty and it was 24 payments, but the guy I talked to made a mistake. A manager called me back and said, "Oh, so we cannot divide the 24 months of warranty to 36. It's going to be 24. But I'm gonna make you a good deal." He offered me a third year so I can divide it in 36 payments. Instead of 3,600, it was 4,000 and I ended up taking the 4,000 one that he offered me. It was a lot more than I was getting and it wasn't that much money.

The warranty the Chevrolet dealership would have offered me would have been 40,000 miles, three years. Carchex gave me 50,000 miles, three years. I got much more in miles with Carchex, and everything's been great as far as the deal and the payment. I already paid the first month. Also, when I bought my warranty, they offered to send me a $50 gift card in the mail if I told a friend and he bought a warranty for his car.

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Response from CARCHEX

Gianfranco,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Customer ServiceCoveragePunctuality & Speed

Reviewed May 21, 2022

What made me get the coverage was the person who I spoke on the phone with. CARCHEX sounded informed. They gave me tips. They knew what they were doing. And they applied the applicable discount. CARCHEX provides great service and get back to me at a reasonable time. My experience went well. I'm completely satisfied.

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Response from CARCHEX

Jabari,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

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Customer ServiceCoverage

Reviewed May 20, 2022

When I talked to Carchex on the phone, they seemed to be the most trustworthy. Their reps were good.

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Response from CARCHEX

Normand,

Thank you for leaving your review with us! Very glad we could assist.

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Customer ServiceClaims HandlingCoverageSales & Marketing

Reviewed May 20, 2022

Everything went good. The customer service part was excellent.

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Response from CARCHEX

Tabitha,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Coverage

Reviewed May 18, 2022

After reviewing the terms of the contract, I learned that CARCHEX offers service contracts and not a warranty. Tons of loopholes and caveats for them not to pay. When asked specific questions, they could not clearly answered what would be covered and what is not.

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Response from CARCHEX

Thank you for your review. We appreciate the opportunity to discuss our Vehicle Service Contracts with you. A vehicle service contract is a mechanical breakdown warranty that pays the costs to remove and replace a covered component.

According to our records, we discussed a Titanium level exclusionary coverage commonly referred to as "bumper to bumper" coverage. Exclusionary coverage is the highest level of coverage because it covers all of the mechanical components of the vehicle except a short list of excluded components, cosmetic items, and basic maintenance.

We apologize our products did not meet your needs. However, if you have any additional questions, please let us know.

Best,

CARCHEX Customer Service Team

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Customer ServicePrice

Reviewed May 18, 2022

I'm happy with my experience with Carchex. The coverage was cheaper and I had a great experience with the reps.

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CARCHEX
Response from CARCHEX

Dwight,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

Verified purchase
Customer Service

Reviewed May 17, 2022

The customer service with Carchex was good and the rep answered all my questions.

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CARCHEX
Response from CARCHEX

Carol,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Verified purchase
Customer ServiceCoveragePrice

Reviewed May 16, 2022

Carchex is a good business to get involved with. The rep was very good with the information that he gave me. The previous one that I was doing was with Endurance and they were charging me 80 some dollars a month. The rep with Carchex wanted to make sure it was comparable to that. I'm satisfied to a point because when I looked at the package and when we were talking about it, he said it was gonna be 80 some dollars a month. It's now raised up to 115 a month after the initial fee. I have to call Carchex so I can get that straightened out.

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Customer ServiceCoverageTechSales & MarketingPricePunctuality & Speed

Reviewed May 15, 2022

Carchex had called me and at the time, I told the rep I was not making my decision right here. The guy, at first, was kinda pushy but I kept telling him no. But he had given me the best quote. He told me it was only gonna be $35 a month. I called him back and when I got back on the phone, he said $35 month wouldn’t even cover my windshield wipers. It was 100 a month. The Better Business Bureau gave Carchex an A-plus rating, which was important to me. Even though the guy was kinda pushy that day, he gave me more information than anybody else that I spoke to would give me over the phone without me trying to make a commitment. When I called back, it was so easy to sign up. I got everything taken care of right into the driver's seat of my car. I would recommend Carchex to friends, family, and everybody.

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CARCHEX
Response from CARCHEX

Rick,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

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Coverage

Reviewed May 14, 2022

Carchex was a better deal than the 2 other providers that I looked at. I got a packet last week and it says what everything was covered.

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CARCHEX
Response from CARCHEX

Barbara,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Customer ServiceCoverageTech

Reviewed May 13, 2022

I was looking at some of the other providers, and Carchex has a 5-star rating. Signing up was good.

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CARCHEX
Response from CARCHEX

Charlotte,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

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Customer ServiceClaims HandlingPrice

Reviewed May 12, 2022

Signing up with Carchex was easy. They sent me a packet and I'm supposed to wait 30 days if I have to make a claim. They charge me 130 a month.

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CARCHEX
Response from CARCHEX

Darryl,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Claims HandlingCoverage

Reviewed May 11, 2022

I purchased a car warranty for peace of mind and it went great. The men I talked to were quite helpful in helping me to make the plan that I needed and they answered everything.

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CARCHEX
Response from CARCHEX

Mary,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Coverage

Reviewed May 10, 2022

It was a very easy and simple process. The rep explained everything and was very helpful. He answered my questions and wasn't trying to talk me into getting the plan. He made the process very pleasant. He kept calling me Mrs. ** which was wonderful.

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CARCHEX
Response from CARCHEX

Shantel,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Coverage

Reviewed May 9, 2022

The reps thoroughly assisted me and were helpful.

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Customer ServicePrice

Reviewed May 8, 2022

Carchex had a good platinum package that I liked. I got it and the rep was very helpful. He went into detail about what it was gonna cover. He answered all the questions that were asked. He did a good job. However, I don’t think I have a payment plan set up. I would like to have it set up to where I don’t have to worry about it. I'm on the road, and I don't like to keep up with a lot of things.

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CARCHEX
Response from CARCHEX

James,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Coverage

Reviewed May 7, 2022

The rep was real nice, made me understand the coverage and went over things with me. I would advise others to get Carchex.

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CARCHEX
Response from CARCHEX

Teresa,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Customer Service

Reviewed May 6, 2022

The customer service was outstanding! I was offered the best plan for my vehicle. The terms work well for me and I'm so far pleased with the decision to go with Carchex. My agent was very cordial and answered all of my questions.

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CARCHEX
Response from CARCHEX

Donnell,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

Verified purchase
Coverage

Reviewed May 6, 2022

Carchex has been around the longest and it was good with the rep. They lowered the price a little bit to compete with another place. They sent me the contract and everything that it covers. It's pretty much a bumper-to-bumper coverage.

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CARCHEX
Response from CARCHEX

Scott,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

Customer Service

Reviewed May 5, 2022

I clicked on their ad or whatever it was. Put in information about the vehicle. They became rude by the second email to me. Also the emails they sent to me could not reply to them, received "not deliverable" back to me. Or received this one time>>"Your message to sales manager....(email address)

The group salesmanager only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list"<<.

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CARCHEX
Response from CARCHEX

Thank you for your feedback. Our IT department was able to review your feedback and find an issue with our email account that caused the errors you received. This issue has been resolved.

We did receive both of your emails. We appreciate you letting us know you were able to find coverage with another retailer.

Best,

CARCHEX Customer Service Team

Verified purchase
Customer Service

Reviewed May 5, 2022

I reached out to three or four different companies and Carchex was the first one that called me back. The rep was fairly very responsible and answered all my questions. I haven’t had it for a month yet, but everything went smoothly.

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CARCHEX
Response from CARCHEX

Brandon,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Customer ServiceRefunds & Payouts

Reviewed May 4, 2022

I have had my policy for 3 to 4 months then cancel it because I got rid of the car and it's taken over 2 months and I still don't have my refund and I was treated with total disrespect by their customer service representative. It was absolutely horrible. We'll never do business with this company again.

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CARCHEX
Response from CARCHEX

Thank you for your review. We appreciate your feedback. According to our records, you spoke to our Customer Loyalty team on 3/7/2022 regarding the trade in of your vehicle. At that time, you were emailed the cancellation instructions requiring a written letter and documentation of the trade in to be mailed to our Baltimore MD processing center.

These instructions advised you refunds take 45-60 days from receipt of your request to be mailed out.

Your cancellation paperwork was received and processed 3/22/2022 with the refund check being mailed out on 5/16/2022 within the 45-60 days time frame. Based on your documentation, we backdated the effective date of your cancellation to 2/22/2022.

If you have any additional questions about your refund, please give us a call at (877)227-2439 Ext. 6002.

best,

CARCHEX Customer Service Team

Verified purchase
Customer ServiceCoveragePrice

Reviewed May 4, 2022

The rep was very cordial and informative. When I had questions, he readily answered them. When I needed to call them back, I was able to call them back and reach them. A couple of people I know had a bad experience with another company and I wanted to let them know my experience with Carchex.

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CARCHEX
Response from CARCHEX

Dorothy,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Claims Handling

Reviewed May 3, 2022

Devon ** made two false claims, one is that car shield will not approve what is on the contract compared to CARCHEX. After doing research I learned the underwriter for both companies is the same, and carchex is not who approved my repairs, the underwriter is. Also I was told to cancel my policy I would only have to call him back within 30 days to cancel my policy. That too was a lie.

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CARCHEX
Response from CARCHEX

Thank you for review. We appreciate your feedback and will address your concerns.

According to our records, you were able to discuss this matter with our Customer Loyalty Team and cancel your coverage. A full refund was issued on 5/11/2022.

As we discussed with you, CARCHEX is the retailer of the plans which are administered by some the biggest Vehicle Service Contract administrators in the industry. While there can be many different retailers selling policies with the same administrator, there can be major differences in the coverage terms. Our staff attempted to point out these differences to you prior to your cancellation.

With regards to the cancellation process, an email was sent to you with the cancellation instructions outlining the required information needed, once you pass the 30 days of the waiting period. You were instructed to reply to the email only, as you were within the 30 day money back guarantee. However, you chose to mail the written request to the contract administrator instead.

This request was processed and a full refund was issued.

If you have any additional questions or concerns, Please give us a call at (877)227-2439 Ext. 6002.

Best

CARCHEX Customer Service Team

Verified purchase
Customer Service

Reviewed May 3, 2022

The rep told me about the different plans and what was available. It was clear and concise and that was what I was looking for.

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CARCHEX
Response from CARCHEX

Fred,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Customer ServiceClaims HandlingCoverageSales & Marketing

Reviewed May 2, 2022

I wanted the Carchex because on their brochure, I could choose my own dealer. I can go to a Nissan dealership or somebody that's reputable that can fix the truck if it needs to be fixed. The rep was very polite when we went through all of the information. He worked with me in terms of the discounts that I could get after I told him I was a veteran’s spouse and a senior citizen. However, I thought they would take the first payment out here in May. But on this paper, it's got June 10th.

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CARCHEX
Response from CARCHEX

Vonda,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Customer Service

Reviewed May 1, 2022

The rep was very helpful, gave me as much information as possible and told me if I ever needed anything to give him a call back. He said that he would answer all the questions that I had. I ended up getting a good deal.

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CARCHEX
Response from CARCHEX

Mark,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Verified purchase
Customer ServiceTech

Reviewed April 30, 2022

I chose CARCHEX because the rates and the package were a little better when I did my research. I had CarShield before and they had a lot of stipulations on what you could use it for. CARCHEX was just a little better on that. The customer service rep was great too. I just got this warranty last month and I have to switch it from one car to the next. I just sold the car that I actually had it on.

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CARCHEX
Response from CARCHEX

Temekia,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Customer ServiceClaims Handling

Reviewed April 29, 2022

The rep was a good professional, helpful, polite, and good communication all around. I've been with Carchex for two years, and my experience has been excellent.

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CARCHEX
Response from CARCHEX

Linda,

Thank you for your review! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Price

Reviewed April 28, 2022

Very knowledgeable and accommodating. They checked back when they said they would. Price match guarantee and much more positive things. Andy helped us out and he was extremely helpful. I shopped around for weeks and chose Carchex. The garage I use also recommended them. Said they are a pleasure to work with.

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CARCHEX
Response from CARCHEX

David,

Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Andy! Please let us know if you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Claims Handling

Reviewed April 28, 2022

I purchased my first policy 4 years ago and have been very happy with the ease of claims. Transferring that warranty to the new owner was easy too! I’ve already purchased my second policy and if I need to file a claim, I look forward to a smooth process.

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CARCHEX
Response from CARCHEX

Ashton,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Customer ServiceCoveragePunctuality & Speed

Reviewed April 28, 2022

The company that I had a contract with before stopped selling the service contracts and recommend Carchex. I called the phone number that I was given and ended up getting Mr. Murray. He was courteous and covered most of the facts that were in there. Signup was fairly easy, but the only thing I got in the email was no welcome package. It was just an indication from Murray about the contract. It's been a month, and he kept saying I’ll get the paperwork in the mail. I'm back in Ohio, and I still don't have any paperwork yet. I'm starting to worry, ‘cause this is $2,300 I'm out, and I don't know if this is legitimate or not. I just left the agent that sold me the package a voice message this morning.

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Customer ServiceCoveragePricePunctuality & Speed

Reviewed April 28, 2022

I had been with another company for the last five years on another vehicle I had, and their coverage was minimal. Even though it paid off one time, I was looking around for something else. When I got on Consumers, I found Carchex had a little better rating, so I called them. They were polite, prompt, weren’t pushy and specified what they covered well. That means a lot. I don’t like those pushy outfits that’s constantly trying to sell, sell, sell. They were true to fact, to the point and that was the reason I went along with them.

Their quote was too high, and within a few minutes, roughly got down from $126 to $92 a month. All of them do that trick where they get into that game of playing this way and that. I talked to a few others but none of the others really came close to what I was getting from the company I got now. With Carchex, I got a much better coverage, bumper-to-bumper for 100,000 miles, and I hope it works out well. If they held true to what they said they're gonna do, I'd be very happy because I bought an older handicapped vehicle for my wife and traded off my newer vehicle to get this.

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CARCHEX
Response from CARCHEX

Mack,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Customer ServiceCoverage

Reviewed April 27, 2022

I was extremely pleased with the service it provided to me when I reached out to inquire about car warranty coverage for my vehicles. I would definitely recommend Carchex to all of my friends! The customer service that was provided to me yesterday was awesome!

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CARCHEX
Response from CARCHEX

Robin,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
CoveragePunctuality & Speed

Reviewed April 27, 2022

My representative was very helpful and knowledgeable about the plans. He always answers my questions promptly. The plan was better and covered more than I was expecting. The packet was mailed promptly and are hopeful that the company is easy to work with.

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CARCHEX
Response from CARCHEX

Emily,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Customer ServiceCoverageTechPrice

Reviewed April 27, 2022

Carchex was a trusted provider and signing up with them was a pretty good process. I was just a little taken aback. The sales rep seemed to know more than the manager did because I asked a specific question about my radiator being covered. The sales rep said yes and the manager said no. I got a copy of the policy, and it said yes.

The only difference that I found with Carchex is they provide preventative maintenance. If a mechanic says, "The next 5,000, 10,000 miles, this is gonna go out," they will actually replace it as opposed to waiting for it to go out. Other than that, the $100 deductible seems to be pretty in line with what everybody else has. So far, Carchec is good.

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CARCHEX
Response from CARCHEX

Michael,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Customer ServiceClaims HandlingCoverage

Reviewed April 27, 2022

I'll recommend Carchex. The process was easy. The rep explained the coverage very well.

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Punctuality & Speed

Reviewed April 26, 2022

The enrollment process with Carchex was smooth and easy. The guy who helped me worked with me on everything that I needed. I decided to buy the whole plan completely. Everything was good and I'm really satisfied overall.

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CARCHEX
Response from CARCHEX

Kenedy,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Customer ServiceCoverage

Reviewed April 26, 2022

I received the paperwork yesterday, and I was reviewing all these things the person who tried to sold me that program had told me. He said I can discontinue the program anytime. Now, I'm seeing a total of $5,000. That's not right. What the rep said and what is on the paper is not same.

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Verified purchase

Reviewed April 25, 2022

My car is over 100,000 miles and having a protection plan for it is very valuable. I signed up with Carchex as I liked their coverage and their payment. The experience was good.

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CARCHEX
Response from CARCHEX

Kaiya,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

Verified purchase
Claims HandlingCoverageRefunds & Payouts

Reviewed April 24, 2022

I've had kind of a difficult experience with CARCHEX. When I signed up, my car didn't have any issues but then it started shuddering. I got it diagnosed and they denied my claim because they said the check engine light didn't come on. They wouldn't fix it. After that, when I went to make the payment again, they told me it was too late to get back with the same company. Now, even though I filed the claim, I can't get my car fixed. I was paying monthly for a service that I can't even use because the new underwriter that they gave me won't cover the repair because it's a preexisting condition. It's a weird situation to be in. But the rep I spoke to, Craig, was very nice. He said the claim on CARCHEX's end was still open.

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CARCHEX
Response from CARCHEX

Thank you for your review. We appreciate your feedback. Based on your review, we reached out to the contact administrator of your original policy and asked for a claims explanation. Please note CARCHEX does not approve or deny claims.

According to their records, a transmission claim was called in due to a reported shudder when accelerating. Your repair shop advised they believed there was an issue with the torque converter but that the vehicle was not reporting any codes typical of this type of failure. The claim was filed 81 days and 1724 miles from the purchase of the policy.

The administrator sent a 3rd party inspector to verify the concerns and determine if there was a mechanical failure. The inspector went on a test drive and verified there were no codes reported during the test drive. Based on this information, the administrator denied the claim as no verified failure based on the terms and conditions of the contract.

According to our records, the old policy was cancelled by the finance company and a new plan was purchased. Your new plan was purchased 4/2/2022 and includes a new waiting period of 30 Days and 1000 miles. Any new failures to eligible components occurring after the waiting period can be called in.

If you have any issues with the new plan, please give us a call at (877)227-2439 Ext. 6002.

Best

CARCHEX Customer Service

Verified purchase
Claims HandlingPrice

Reviewed April 23, 2022

The experience was good when I signed up with Carchex. They were also affordable.

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CARCHEX
Response from CARCHEX

Michael,

Thank you for your feedback! If there is anything we can do to further assist you, please feel free to reach out at any time.

Verified purchase
Customer ServiceCoverage

Reviewed April 22, 2022

I liked the presentation that CARCHEX gave me. I had CarShield and I was not satisfied with them at all. I started not to take CARCHEX because they use the same third party as CarShield, but I talked to the Better Business Bureau and CARCHEX has an A+ rating. The signup was smooth.

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CARCHEX
Response from CARCHEX

Loyce,

Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Coverage

Reviewed April 21, 2022

My purchase experience was good. Their payment plan was also a little better than other companies. They were professional and had a fairly good knowledge of what they were speaking about. They explained it very well. They told me all that is covered and not. However, as it turned out, I am not purchasing that vehicle anymore. I already informed Carchex that I want to cancel the extended warranty on Wednesday but till now I have not got any confirmation of cancellation.

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Claims Handling

Reviewed April 20, 2022

I like the convenience of Carchex. I was with them before and I decided to go back. It was great when I signed up. Their service was good.

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CARCHEX
Response from CARCHEX

Louis,

Thank you for your feedback! We are glad you are pleased with your coverage, and happy to have you as a CARCHEX customer!

Verified purchase
Customer ServiceCoverage

Reviewed April 19, 2022

My car now is 99.90% electronic, so I wanted something to include everything and from what I read, CARCHEX had that available even to add on coverage for where the GPS system is. The customer service rep was good and very nice.

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CARCHEX
Response from CARCHEX

Catherine,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Customer ServiceClaims HandlingCoverage

Reviewed April 18, 2022

I liked the way CARCHEX did the premiums. I paid premiums for 18 months and then I'm done. Their salespeople were so polite, too.

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CARCHEX
Response from CARCHEX

Steven,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Customer ServiceCoveragePriceOnline & App

Reviewed April 17, 2022

I had a good conversation with the rep. It was informative. The policy covers most of the major parts of the car.

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CARCHEX
Response from CARCHEX

Dwight,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Claims HandlingPrice

Reviewed April 16, 2022

My warranty was out, and when I looked around, I felt Carchex had the best program. I liked the rep too.

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CARCHEX
Response from CARCHEX

Pat,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Verified purchase

Reviewed April 16, 2022

They were very attentive and they answered all my questions. Then, they gave me a chance to review everything before I made the decision. They found one or two instances where they could reduce it and then they said that if I found anything else that was lower, they would match it. It was a very positive experience.

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CARCHEX
Response from CARCHEX

Yvonne,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Claims HandlingCoveragePunctuality & SpeedOnline & App

Reviewed April 15, 2022

I asked the man to send me a copy of the policy so I could read it first and they wouldn't do it. I got it a couple of days ago and after I read it, I would have never bought it. I should have read it first. It's a phony setup, too. They're not anybody and the dealerships in my area won't even accept it because they're such slow paying. When you go on their website, the policy that I was buying is not even listed. It’s a six-year policy, 100,000 miles and it's not on the website. I'm just supposed to take their word for it. It says it has rental car. It would be four days before they would ever even authorize a repair and they only pay $40 a day. So, it's all smoke and mirrors.

The policy that Carchex sells has got so many exclusions in it that it's not worth the risk because they can turn me down for anything in the world. I was in the business for 13 years and I service my own vehicle. And if I had a failure, and I don't have a receipt for every time I changed my own oil and purchased oil, they can decline the claim. So, I’m canceling the policy. I'm in the process and they’re making it as difficult as possible.

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Customer ServiceClaims HandlingCoveragePrice

Reviewed April 15, 2022

When I was signing up with Carchex, the customer service was great. I liked it, the quality and everything that came with the package that I received. The rep was very helpful too. He answered all the questions before I could even ask.

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CARCHEX
Response from CARCHEX

Pamela,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

Verified purchase
Price

Reviewed April 14, 2022

I was pretty skeptical about buying vehicle protection for the first time and Jerry cleared my doubts right away, he gave me an affordable price to pay each month and I can go to a shop knowing I won’t be putting myself in debt, I say CARCHEX is a great service in my eyes!

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CARCHEX
Response from CARCHEX

Michael,

Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Jerry! Please let us know if you have any additional questions regarding your plan.

Verified purchase
Price

Reviewed April 14, 2022

The sales reps were very kind, nice, suggesting, and overall, I’d give them a 10. I did the quote three weeks out, then I didn’t get a chance to pay for it right then and there. When I called back, they said that the rate changed, but one of them was able to give me a discount. He helped me out. I also received a packet from Carchex explaining what was in the quote.

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CARCHEX
Response from CARCHEX

Alexandura,

Thank you for your feedback. We are glad you are pleased with your coverage! If there is anything we can do to further assist you, please feel free to reach out at any time.

Verified purchase
Customer ServiceTech

Reviewed April 13, 2022

Happy with the experience, explanation of plans, given time to talk to my dealer, and repair shops on acceptance of policy and call back to discuss questions on policy. Happy to review other policy question salesperson that help in my choice.

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CARCHEX
Response from CARCHEX

Michael,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Verified purchase
CoverageTechSales & Marketing

Reviewed April 13, 2022

They cover the highest amount and they had the major things that my dealership was not covering. I spent a good 40 minutes with the rep to make sure that I"m not signing on the dotted line with any loopholes in the policy. The rep went through it line by line to like, “No, our coverage is better than what your dealership is offering, and the price is about the same for the premium monthly.” So far, my experience with CARCHEX has been amazing.

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CARCHEX
Response from CARCHEX

Sadiq,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Customer ServiceCoverage

Reviewed April 12, 2022

Customer service was very helpful and made the transaction painless and smooth. I feel at ease knowing Carchex is backed and supported by so many reputable companies. They offer better coverages than other Auto warranty companies and at a fair price. I would recommend to friends and family. They are the only company that did not pressure me, which made my decision that much easier.

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CARCHEX
Response from CARCHEX

Richard,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Price

Reviewed April 12, 2022

Attentive Oriental and sure what you need for the vehicle and service but it's like a leg what cost at first but as for the investments it's totally worth it. Florida heat is lurking for ya ac unit so it's coverage you'll count on for sure.

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CARCHEX
Response from CARCHEX

Jorge,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Customer ServiceCoverage

Reviewed April 12, 2022

Called and got coverage 4/11/2022. No problem!! Called to cancel coverage 4/12/2022. Big problem! Email link to cancel errored out immediately! Phone # provided to cancel, you are told, "Give me a second" and you are provided with about 20 minutes or more of irritating music and no one ever comes back on the line!!! And then dial tone! Very unprofessional!

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Customer ServicePunctuality & Speed

Reviewed April 12, 2022

My representative Mr. ** was very polite and patient with me, but he spoke very fast. I asked him to slow down which he did without hesitation. He was able to answer all my questions as well as gave me a return call informing me my information would be updated. He said the contract would appear with a different deposit amount but would be fixed to reflect the $100 quoted deductible for repairs.

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CARCHEX
Response from CARCHEX

Shari,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Verified purchase
Customer ServiceCoveragePricePunctuality & Speed

Reviewed April 12, 2022

The rep tried to down-talk every other warranty company and make it seem like they were the best. That's one of the main things I didn't like with CARCHEX. A week or so later, I attempted to make a cancellation and the rep refused to cancel.

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Customer ServiceCoverage

Reviewed April 11, 2022

The purchase process went pretty well. But I don't agree with having to pay three grand for something the warranty. But the payment is reasonable and the rep explained that to me really quickly. He told me what it would be for the next 24 months. He told me my plan covers my car and if I sell it, I can transfer my plan to whoever buys my car or to another vehicle.

If I don't like the way people are talking to me, I hang up. But the rep was a good guy. He called me as soon as I bought my car and I told him, “I'm on the road right now. I can’t talk to you. I just bought the car. I got to drive all the way back home now.” And he's like, “All right. Well, I can give you a call.” And then he followed up asking, “Is this a good time?”.

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Customer ServiceClaims HandlingCoverage

Reviewed April 10, 2022

I contacted CARCHEX and talked to Benjamin. He told me to call him when I got ready and gave me his number. He never bothered me, unlike other companies. It was really good with him when I was signing up.

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CARCHEX
Response from CARCHEX

Terry,

Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Benjamin! Please let us know if you have any additional questions regarding your plan.

Verified purchase
Customer ServiceCoverage

Reviewed April 10, 2022

The rep was awesome. But I found better coverage. With the other warranty company, I have more mileage and for little checkups and services, they pay for most of that. They also give roadside assistance and hotels. Other than that, I'd still refer people to CARCHEX.

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Customer ServicePrice

Reviewed April 9, 2022

The rep answered all questions that I had. He made sure I understood everything before going on with the policy.

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CARCHEX
Response from CARCHEX

Therrill,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
CoverageRefunds & Payouts

Reviewed April 9, 2022

We had two cars that we wanted and we thought CARCHEX would be a good warranty. But found that it was not the one that we wanted. We had a bad experience with them. It's hard to get in touch with them, especially with warranty people. I personally stayed on phone for about an hour and a half and see if I can get anybody. They also didn’t warranty what they said. I thought they would cover more than what bumper-to-bumper should have covered. But no. We dropped them. I have about four months and I lost out by about $1,000 worth. That's what I ended up paying. We had to take the money out of pocket to get the car at the shop. I’m not very pleased with CARCHEX. It’s an awful brand and I will not get them again. I would advise anybody not to get them.

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CARCHEX
Response from CARCHEX

Thank you for your review. We appreciate your feedback regarding the coverages for your 2015 Infiniti QX80 and 2014 Cadillac CTS.

According to our records, a claim was called in for your 2014 Cadillac CTS on 4/7/2022. The coverage on this vehicle at the time of claim was our CARCHEX Care Titanium Plan.

The administrator reported receiving a call from your repair facility on 4/7/2022 requesting approval for Brake Pads and Rotors and the Canister Purge Solenoid. These repairs were denied as both are excluded from your coverage.

We are sorry to lose your business as both contracts have been cancelled out. but it appears the contract administrator denied the claim in accordance with the terms and conditions of your contract.

If there is anything we can do to earn your business and renew your trust in CARCHEX, please let us know.

Best,

CARCHEX Customer Service Team

Verified purchase
CoveragePrice

Reviewed April 8, 2022

Demetrious ** was very friendly and very helpful in getting me the coverage that I needed at a price I could afford. I am very satisfied with the cost of the warranty. I will for sure come back to Carchex next time that I need an extended warranty.

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CARCHEX
Response from CARCHEX

Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Demetrious! Please let us know if you have any additional questions regarding your plan.

Verified purchase
Customer ServicePunctuality & Speed

Reviewed April 8, 2022

The salesperson that I had made me feel very comfortable. He presented everything and the way he was explaining was very simple. It took about a week for me to make the purchase and that was because of my schedule and his schedule. I didn't want to speak to anybody else, so I was waiting for him.

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CARCHEX
Response from CARCHEX

Kevin,

Very glad to hear your Protection Specialist was able to set you up with coverage for your vehicle. Thank you for your review!

Verified purchase
Customer Service

Reviewed April 8, 2022

I went with Carchex's price and what they offered. The gentleman I talked to was professional and I got the plan that I wanted so I was happy. They did a good job.

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CARCHEX
Response from CARCHEX

Ron,

Thank you for leaving your review with us! We are happy to have you as a CARCHEX customer, and glad we could assist.

Verified purchase
Customer ServiceCoverage

Reviewed April 7, 2022

I studied all the different warranty companies on the open market and decided Carchex was reputable and that they were good. Devin was my rep and his superior was James. They were very professional and they explained everything that needed to be explained in detail. They did this a couple of times over and over. They answered everything I needed them to answer. I got the basic coverage just to cover the vehicle in case something happens.

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CARCHEX
Response from CARCHEX

Bruce,

Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Devin and James! Please let us know if you have any additional questions regarding your plan.

Verified purchase
Customer Service

Reviewed April 6, 2022

It's been almost a month since I signed up and I have not received my contract in the mail. I get 30 days to cancel but I have not had an opportunity to read through the details of what I signed up for. I called and supposedly the confirmation email had the contract. It does not! You lie. I feel like you are stealing from me. I need to call tomorrow to cancel because I don't have a clue what I signed up for!

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CARCHEX
Response from CARCHEX

Thank you for your review. We appreciate your feedback. According to our records, you did speak with a member of our customer Loyalty team and confirmed your receipt of the hard copy of your contract.

We appreciate your business. Please give us a call if you have any additional questions or concerns. Our Customer Service Team can be reached at (877)227-2439 Ext. 6002.

Best,

CARCHEX Customer Service

Verified purchase
Customer ServicePrice

Reviewed April 6, 2022

Carchex had the best price for the options I needed. There's about a $200 difference in price compared to other companies. Also, Carchex's engine transmission part caught my interest. I liked my rep from there too. The only thing I'm not happy about is I haven't gotten my policy yet.

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Customer ServiceClaims HandlingCoveragePrice

Reviewed April 5, 2022

The purchasing process with Carchex was good. I talked with the salesperson and he helped me out and gave me a quote. I talked to him before I got the car and I sat on it for three days. He called me back and left me a message, and I called him back. He said he was gonna give me the same price that we talked about. I can make payments and it won't charge me extra. It will stay the same.

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CARCHEX
Response from CARCHEX

Desmend,

Thank you for leaving your review with us! Very glad we could assist. Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Customer ServiceClaims HandlingCoverage

Reviewed April 4, 2022

I talked to the reps on the phone and gave the mileage on the car. They told me what they covered and I liked it better than the other guy. So, I signed up with Carchex and they sent me a thing in the mail. Some companies didn't want to offer electrical services but Carchex did even though it was little less miles than some of the other ones for the mechanical side. They gave me the best overall warranty for my wife's car. So far, everything has been fine and I would recommend them.

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CARCHEX
Response from CARCHEX

Warren,

Thank you for your review! Very glad to hear we could assist in setting you up with coverage for your vehicle. Please reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!

Verified purchase
Customer ServiceCoveragePunctuality & Speed

Reviewed April 4, 2022

The rep was really nice and helpful. The purchase process went well. Now, I'm hoping that they sent me something I can review.

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CARCHEX
Response from CARCHEX

Kandra,

We appreciate your review! Please reach out at any time should you have any additional questions regarding your plan.

Verified purchase
Sales & Marketing

Reviewed April 3, 2022

The rep knows how to talk to people and how to represent the company and himself. He was the main reason why I chose Carchex. There were five other companies that does what they do but he talked me into joining them. I liked the way he carried himself and what he was saying. He was knowledgeable and very good at his job. Everything he said was right on the money.

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CARCHEX
Response from CARCHEX

Nelson,

Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with your Protection Specialist! Please let us know if you have any additional questions regarding your plan.

Verified purchase
Customer ServiceSales & Marketing

Reviewed April 3, 2022

Both my rep and the manager were good to work with. So far, the service is good. As far as the selling part and getting me something that I was comfortable with, it was good to go.