CARCHEX

Fred, the rep I talked to over the phone, was a nice guy. But yesterday, I called Carchex to try to cancel my extended warranty because I found out I’m going to sell my car and I got transferred four times before they finally just stopped answering the phone. So, I haven’t even canceled it yet.

I had a good and very helpful experience with the rep who set up the coverage for me. It was explained that I could use it in any place I wanted to take it to and it was in the basics of the policy that I had to wait 30 days or 1,000 miles. Carchex seems like they have good quality products.

I had looked through several aftermarket car warranties, and at the time, CARCHEX gave me a better option. I also had a great interaction with them.

They explained everything in full detail when I was signing up and I was happy with what they had. I liked the package deal that I got. They told me I had to make my first payment upfront with my credit card and after that, they're gonna start taking the money out every month for three years. I have to pay for three years but I have five years' worth of coverage. Carchex is a good company and they have great customer service.

Carchex gives more years than Protect My Car does.

The reps at Carchex were good. I got what I wanted. I have a bumper-to-bumper coverage and I have to have so many miles before I can use it. I had one small problem but it was a computer-generated error. The policy wasn't completely filled out correctly in the book. They spelled my street address wrong and they had a couple of other little errors but the rep said he got it corrected and he’ll send me a new copy.

The rep broke the coverage down by years and mileage, and gave additional packages that may be suitable for my needs. I was very much satisfied with the coverage I signed up for. I'm very apprehensive about certain things especially with extended warranty programs because they can tell you one thing and it's something totally different. I was skeptical about Carchex because it's almost like they're stupid to be true. I'm just waiting for the catch. But Carchex is a good program.

Carchex members are pleasant to deal with and very helpful. Contacting Carchex for a warranty repair can sometimes be challenging. Once the contact is made though getting results needed is usually very timely. I have been very happy with the Carchex company overall. I would and have recommended them to my friends.

After I set up my policy with a CARCHEX rep, I called back to ask some more questions. I spoke with a different salesperson and apparently, the person that sold me the contract was not honest about some things. He told me that I was covered for certain things but when I went over the contract to try to understand it more clearly, that person divulged to me that it wasn't covered. The first rep was telling me that I was covered for 100,000 miles but he didn't tell me that the mileage that I had on the car was going towards that 100,000. I thought that I was covered from the miles that I had on the car, 100,000 from that, and that wasn't the case. So, I wound up canceling.

CARCHEX reps have always been very professional and helpful in providing answers to questions that I've had. One of the persons that I talked to was also helpful in that they shared things that you want to look for in the process of shopping for a warranty. They sent the necessary documentation promptly and it covers most of the things that we had discussed on the phone. I was comfortable with the price of the package, too. So, at this point, I'm pretty satisfied with my experience. I would tell my friends that this is a place that they should at least check and investigate.

I called Carchex and talked to Tasha. I loved that girl. She had my ear. I told her that if I do bumper-to-bumper, I'm not gonna get this and that covered. But she said they take care of the little things too like the sideview mirrors and headlight system. And I told her to sign me up.

They explained the plan to me really well. It was initially gonna be 160 dollars a month, but I couldn't afford that. So we worked a 12-month program so it was better for me.

When I signed up with Carchex, it was fabulous. You have to wait 30 days, and then plus, put 1,000 miles on your car before it starts. But I'm really happy. I liked my rep. So far, the experience has been incredible.

The lady at Carchex was very nice. I got the bumper-to-bumper. I set up the payment with my debit. It then takes the money every month out of my account.

I was contacted by Brandon on Halloween October 31st. He pressured and pressured and would not get off the phone until I gave him a $50. He said, "You can cancel if you're not happy." Well then very next day I could not get through to any customer service all day long. He refused to send me the information that I wanted I kept blowing me off. I told him I want to cancel. This is starting off terribly. I was told that I would be refunded my $50 by the third or fourth. It's like a week later. I can't even get a hold of anybody. Nobody will respond. The only line that'll answer is sales and then they'll transfer me to customer service which never answers. They were trying to charge me $7,000 for a very limited warranty that didn't cover what he said.

The Carchex sales rep was very good. He explained everything to me and I already have the papers.

I bought the warranty a few months back, I’ve called, emailed, left messages and can’t get through or the office is closed. You can call sales and get through after two rings at any time! I’m thinking I’ve been scammed.

I don't have all my paperwork. They said I would be receiving it in the mail. But I have not even received that yet. But they were very responsive. I was also happy about the seals and gaskets because this was an older vehicle and I knew that the choices were going to be limited. So that was a big deal for me.

The Carchex rep that signed me up was really good. He was very informative and he tried to answer every question that I had. He seemed to be a trustworthy type of guy. He didn't sound like a used car salesman.

I purchased my contract in april of 2022 with Carchex and my car went in the shop and the shop had to call American Auto Shield to get the problem paid for and they keep telling the mechanic whenever my car goes in the shop that I don't have a active contract so, I called the place I make my payment to and I asked them who do I have a contract with and they said, "You make your payment to us and your contract is with CARCHEX but your service goes under Amer auto shield" and both company said I don't have a active contract. So I said, "Why am I paying Paylink" and paylink told me what my contract number is with carchex.

Their plan and price are good. Their option was way better than what I looked at first.

My sign-up experience with Carchex was good. The sales rep was very good.

I purchased Carchex, but then after reading the contract, I canceled it and got a refund. The experience was good, but the contract didn't really cover anything. If the transmission would go out, it wouldn't cover the whole transmission. It would just cover the part that went out. To break the transmission down to fix that, it won't cover it.

I had a policy from a different provider but I've been reading the reviews on them and they weren’t too good. I switched over to Carchex and the policy is pretty good. I pay less with Carchex as well. The rep I worked with was real helpful and made everything real easy.

The salesman at CARCHEX was pretty nice to deal with and wasn't the high-pressure type one. Their price was all right, too.

Everything was very good with Carchex. I took the best one they had to offer.

The Carchex representative was very nice and informative. Answered all my questions. I'm happy with the plan I got based on my vehicle.

I went on the phone looking for somebody to go with because I had been to the dealership, and nobody ever got with me. I had been trying to find something for quite some time and I had just kept dropping off and not doing it. I decided that I would go ahead and do it and Carchex came up. It was recommended on the thing, and when I went and looked at some of the others they had, the rating was not where it should have been. The man from Carchex was very thorough with me on the telephone. He told me what the company would do and what they would do if something happened. He was clear with all of that with me and he let me ask questions to see what I thought about it. I got my information with the contract in the mail from them.

Signing up with Carchex was seamless. There were a variety of plans and I picked the one fit for my vehicle. The experience has been good.

I took my car in because my A/C is not blowing cold air. The service center calls Carchex for authorization. The cost of the repair is around $1700.00 and they only authorize $900. I called to find out why and the lady on the phone is short with me. Says they are allowed to authorize whatever amount they want. I tried to get a better explanation, but did not receive one. I felt like she was put out because I questioned her. I feel like she felt I should be thankful for whatever she authorized.