CARCHEX Reviews

The reps I spoke with were both polite and professional. They took care of my application over the phone.

I went with CARCHEX because of the financial aspects of it with my budget. Customer service seemed to do a good job of trying to accommodate me financially. CARCHEX has all the services that I was hoping for an extender warranty on my car. Hopefully, that won't change.

The customer service representative I spoke to was very knowledgeable about the product I purchased. He also made sure that I received the best offer possible. He was not pushy trying to sell me on the product that I was inquiring about which left me very comfortable in purchasing the product I chose.

I was looking at the paperwork that Carchex sent me and it does not add up to what they told me. They sent me the paperwork and it's 50,000 miles, which I do not agree with. I got to call back because I don't like being lied to and if I could get this straight, it'd be all right.

The rep who usually answers their phone is very pushy. He tries to push you into things and it's crazy. I recommended these two people to him and they called me and told me to not recommend them to Carchex anymore. They also told me that if I have any sense, I'll leave Carchex too. They said the rep was very nasty. I won't recommend anybody else to them because of that experience there with that guy.

I spoke to a real person and went over my options. He got me a quote and I'm very satisfied with the plan that was presented. All my questions were answered. The coverage gives me peace of mind.

I purchased a Warranty (Centennial Plan) on 11/26/21. I tried to use the warranty on an issue with my car regarding a failed “Window Motor” on March 10th, 2022. This is clearly covered under the Plan Coverage under Electrical components covered. I was sold on the premise that I can “Take your Vehicle to a licensed repair facility of Your Choice” which includes a dealer, that was confirmed since I take my car to the dealer for service.

I talked to Kevin over the phone to get an extended warranty back in November 2022. He sold me the policy and he assure me that if I don't like the policy, I can cancel it within 30 DAYS. Well the following day I emailed Mr. Kevin to cancel the policy and to this date he or his company hasn't refunded my money. Now they keep taking the payment for a policy that I requested to get cancel the following day. I have called Kevin, I have called the company, I have emailed the company on their cancellation page, with no response. Give me my money back.

Mechanic was unable to get approval for repairs, he called on Thursday and it wasn't until Monday before getting answered after numerous attempts being placed on hold. Then when it came time to pay mechanic, I paid $100 deductible and was shocked that refused to pay 100% of part, credit for $88 & I had to make the difference of $50. I made 2 phone calls, both times after 15 minutes on hold, left messages & so far no return calls! If you purchase a warranty plan from Carchex, be prepared to suffer frustration!!!

Signing up with CARCHEX was pretty much straightforward and easy and it’s affordable as well. The rep told me my initial payment amount, and what it would be every month. We went over it in some more detail. There wasn't anything that was not comprehensible. He said I got the front-to-back coverage, so it probably is gonna cover the entire car.

The enrolling process with CARCHEX was pretty quick. It was easy. They pretty much answered all my questions and concerns. I’m satisfied.

The representatives from CARCHEX had good communication. They were very helpful and didn’t try to push me to sell the product.

My contract effective date: 07/19/2022. I have been calling for days. Steven ** will not answer my calls or messages or respond to emails sent. Steven opened my account. Also no one in your company will answer my calls. I believe my phone number is in your server and automatically Disconnects when I call. Now that you know I have canceled on - Dec. 6th 2022 You no longer communicate with me. Not a nice trick. Not what anyone would consider to be a reputable business practice. It akin to telemarketing type scams of the 90s. I open, Now I wish to cancel.. company refuses And keeps charging me. Tell me..do you really believe there's no legal remedy here? Oh that's right you don't respond.

I had a good experience with CARCHEX. They walked me through and got me a good deal. The plan they had offered sounded good. I've told them never had an extended warranty before, so I was trying it out. The rep told me I could cancel at any time. If it doesn't work, I'm gonna cancel it.

I bought the best coverage which is Titanium for $4.5K, a year later when I had two legitimate claims for $1300 (after me already paying them over $1k) in total... They were going to pay only for a 2-hour job that takes 4, $115 per hour instead of what the dealership charges and not even cover an OEM part. So I had to pay $1000 out of pocket and they would cover $300? Who needs such a warranty?? That's just another scam.

The application process was very easy. The reps were really pros at this. I could tell they knocked out a lot of sales per day. They were so efficient. I made them send me some documentation first, and they sent me a very detailed contract in an email and convinced me they were real, so I signed up. Then I got the contract in the mail.

Initially, my experience with Carchex was good. But it hasn't been so good since. I was looking for some protection for my car because I was under the impression that my current warranty was getting ready to expire. But I dug deeper into my current policy and it doesn't expire for a year. I have another 5,000 miles on it. I don't drive the car that often, so I decided rather than buying a new policy, I would hold on to the one that I have.

I had a warranty with Endurance, and I enjoyed it but when my car broke down, they didn't want to fix it because of a bag that was in my car, so I went to look for another extended warranty company, and I came up on CARCHEX. I spoke with a representative. He seemed pretty knowledgeable. My thing is I tried to cancel this thing because I and Endurance settled our differences and for some reason, I cannot get a refund, which was taken out on the 1st and not the 2nd as I asked.

The guy that I worked with made me feel comfortable, and communication-wise, he got back to me immediately. The only thing was that I wasn't able to find what was exactly included in the plans, but they were able to email me everything and the differences. I got three different quotes, from the plan I picked, the plan below that I picked, and the plan above that I picked. Then they gave me the breakdown of each thing that was covered.

CARCHEX had a good price. They had a good set of benefits. The representative was very clear and thoughtful and explained all the information to me. He made sure that I understood what it was that I was getting into. So, I was happy about that.

I had a telephone call with a gentleman from CARCHEX and he quoted some prices, which were fairly high but I could live with. He then sent me an email to confirm his phone discussion and each, for five years, was $1,000 higher than what he had quoted on the phone. It took about a week to work that out and that didn't thrill me. Eventually, CARCHEX honored the original price that I was quoted on the phone.

Probably the WORST company I've ever dealt with. Carshield is who they use. Carshield has horrible reviews online. I see why they use Carchex as the name for the company to cover up because there aren't as many bad reviews about them. My car has been in the shop for over 33 days. They keep giving me the runaround, I feel they are trying to find an excuse not to pay. Everything in my contract states that this is covered. I will get a lawyer involved if they don't pay. I have the time and the money. I'm ready to fight against this horrible company. I will not let them take advantage of me like they are doing with so many people. Do me a favor and stay far away from this company. They are 100% a scam.

CARCHEX didn't come through as a high-pressure sales tactic. They presented things and answered questions that I had. They did not go, “Oh, if you don't do it today, you're going to lose a discount of such and such,” or different examples they would come up with. But CARCHEX needs to make it clear and upfront that there is a period of one month or 1000 miles that you're actually paying for that is excluded that you can't turn a claim in. They're all good at sidestepping that issue.

Carchex was able to apply a lot of discounts for me. They said, “We are running a Cyber Monday deal. You’re calling the day after, but we're gonna apply the discounts.” They were very reasonable for the cost. I was getting the same coverage for almost half the price of another provider. The rep was also very nice. He explained everything and answered all my questions. I put him on speakerphone so my husband who's always very leery of people selling insurance could listen. I told him to tell me what were not covered because I wanted to know what I'm gonna have to pay out of pocket for. It was easier to hear what's not covered versus what is covered. He said it's a bumper-to-bumper warranty for my car.

It was an easy experience. I liked the rep with Carchex. He explained everything nicely. The price was good.

It was time for me to get a warranty and I asked my son which one should I get and he recommended CARCHEX. Signing up with them was very good.

The biggest thing I liked about the CARCHEX rep is I know they're a commission, but they weren't pushy. He also brought his manager on too. I would deal with CARCHEX again if I had to call them for their service.

Everything went well with Carchex. The rep was helpful and informative.

Signing up with CARCHEX was good. Their rep answered all my questions. I made sure I had every question answered. He did everything he could.

Carchex is the best value for the money. It’s an easy purchase. They were not pushy.

CARCHEX was a nightmare to cancel. I signed up in the evening. Then the next day, we went and bought our car and discovered that we already had all that warranty on it. So, we didn't need what I had signed up for. So I called back to cancel it. It was wonderful when I signed up but then when I tried to call back to cancel, they kind of gave me an attitude. I spent a couple of days trying to cancel it but it was finally canceled now, so it's all done.

The representative went through everything and made sure I understood. He answered my questions. I got my information to read the other day. I went through and read it. It was everything that we discussed. There were no hidden clauses. I feel good about it.

I had to settle for a policy that is very expensive! I had to cancel CarShield at $110/ month (very affordable) then had to cancel Omega because I was conned into this program thinking it was Zurich at $110/month. $140 is very expensive. Hope I don't have to cancel because of affordability!

I did a check on feedback and on reports on who was satisfied with Carchex. The sign-up was very easy. I talked to a gentleman and he was full of a lot of information. He told me a lot of stuff so I felt very confident with him. I went with the best policy there was for what I have. If something happens, this policy is very valuable. If nothing happens, then it's a waste of money.

I want my money back and I want to cancel. Can't get in touch with anyone!!! Please just cancel and give me my money back. I've seen way too many bad reviews from you guys. I just started it yesterday. But I just want money back. Thanks and have a great day.

I just purchased Carchex and there's a waiting period. Everything's good. I talked to customer service right after for some questions and they did a very good job explaining it. I only have one concern. Carchex is not really the policy facilitator and they sell it to other companies. I'm worried that there will be issues over there.

I've had my hands on my motor too much and I was getting tired of trying to fix it myself. Carchex was just a precautionary measure in case something worse were to happen. It would save me time, effort, and money. The initial gentleman I spoke with was very upfront and very welcoming. He was able to help me understand what I was looking into and was able to explain to me the needs that I was asking and made sure that I understood it all. He turned me to his supervisor because at first because I didn't really like the monthly payment. They were able to get me to a payment that I was able to agree upon. They initially wanted 200 something every month and that was a little out of my price range so they got me down to about 170. I was more comfortable with that. It’s an extended time period of paying but it's better than over 200 a month on top of the 300 that I already paid for my car.

I found an email from CARCHEX so I gave them a call because I went online and I saw that CARCHEX was higher rated than Endurance, which I initially worked with. The representative that I talked to pointed out something very important, which is the limit of liability. I wasn't aware of that. My car is a 2011 BMW and it's a beautiful car. It's not new and it's only gonna go lower over time. The limit of liability to the value of the car renders the policy useless. By the end of the policy, you would have paid more money for the policy than what the car is worth. If you're gonna cover me for $5,000 and charge me $600 for the policy upfront, this is a scam. CARCHEX offered a $15,000 limit of liability, which is more than enough to fix whatever happened with the car. Even if it's something with the engine, the warranty still covers it.

Fred, the rep I talked to over the phone, was a nice guy. But yesterday, I called Carchex to try to cancel my extended warranty because I found out I’m going to sell my car and I got transferred four times before they finally just stopped answering the phone. So, I haven’t even canceled it yet.

I had a good and very helpful experience with the rep who set up the coverage for me. It was explained that I could use it in any place I wanted to take it to and it was in the basics of the policy that I had to wait 30 days or 1,000 miles. Carchex seems like they have good quality products.

I had looked through several aftermarket car warranties, and at the time, CARCHEX gave me a better option. I also had a great interaction with them.

They explained everything in full detail when I was signing up and I was happy with what they had. I liked the package deal that I got. They told me I had to make my first payment upfront with my credit card and after that, they're gonna start taking the money out every month for three years. I have to pay for three years but I have five years' worth of coverage. Carchex is a good company and they have great customer service.

Carchex gives more years than Protect My Car does.

The reps at Carchex were good. I got what I wanted. I have a bumper-to-bumper coverage and I have to have so many miles before I can use it. I had one small problem but it was a computer-generated error. The policy wasn't completely filled out correctly in the book. They spelled my street address wrong and they had a couple of other little errors but the rep said he got it corrected and he’ll send me a new copy.

The rep broke the coverage down by years and mileage, and gave additional packages that may be suitable for my needs. I was very much satisfied with the coverage I signed up for. I'm very apprehensive about certain things especially with extended warranty programs because they can tell you one thing and it's something totally different. I was skeptical about Carchex because it's almost like they're stupid to be true. I'm just waiting for the catch. But Carchex is a good program.

Carchex members are pleasant to deal with and very helpful. Contacting Carchex for a warranty repair can sometimes be challenging. Once the contact is made though getting results needed is usually very timely. I have been very happy with the Carchex company overall. I would and have recommended them to my friends.

After I set up my policy with a CARCHEX rep, I called back to ask some more questions. I spoke with a different salesperson and apparently, the person that sold me the contract was not honest about some things. He told me that I was covered for certain things but when I went over the contract to try to understand it more clearly, that person divulged to me that it wasn't covered. The first rep was telling me that I was covered for 100,000 miles but he didn't tell me that the mileage that I had on the car was going towards that 100,000. I thought that I was covered from the miles that I had on the car, 100,000 from that, and that wasn't the case. So, I wound up canceling.

CARCHEX reps have always been very professional and helpful in providing answers to questions that I've had. One of the persons that I talked to was also helpful in that they shared things that you want to look for in the process of shopping for a warranty. They sent the necessary documentation promptly and it covers most of the things that we had discussed on the phone. I was comfortable with the price of the package, too. So, at this point, I'm pretty satisfied with my experience. I would tell my friends that this is a place that they should at least check and investigate.

I called Carchex and talked to Tasha. I loved that girl. She had my ear. I told her that if I do bumper-to-bumper, I'm not gonna get this and that covered. But she said they take care of the little things too like the sideview mirrors and headlight system. And I told her to sign me up.

They explained the plan to me really well. It was initially gonna be 160 dollars a month, but I couldn't afford that. So we worked a 12-month program so it was better for me.

When I signed up with Carchex, it was fabulous. You have to wait 30 days, and then plus, put 1,000 miles on your car before it starts. But I'm really happy. I liked my rep. So far, the experience has been incredible.

The lady at Carchex was very nice. I got the bumper-to-bumper. I set up the payment with my debit. It then takes the money every month out of my account.

I was contacted by Brandon on Halloween October 31st. He pressured and pressured and would not get off the phone until I gave him a $50. He said, "You can cancel if you're not happy." Well then very next day I could not get through to any customer service all day long. He refused to send me the information that I wanted I kept blowing me off. I told him I want to cancel. This is starting off terribly. I was told that I would be refunded my $50 by the third or fourth. It's like a week later. I can't even get a hold of anybody. Nobody will respond. The only line that'll answer is sales and then they'll transfer me to customer service which never answers. They were trying to charge me $7,000 for a very limited warranty that didn't cover what he said.

The Carchex sales rep was very good. He explained everything to me and I already have the papers.

I bought the warranty a few months back, I’ve called, emailed, left messages and can’t get through or the office is closed. You can call sales and get through after two rings at any time! I’m thinking I’ve been scammed.

I don't have all my paperwork. They said I would be receiving it in the mail. But I have not even received that yet. But they were very responsive. I was also happy about the seals and gaskets because this was an older vehicle and I knew that the choices were going to be limited. So that was a big deal for me.

The Carchex rep that signed me up was really good. He was very informative and he tried to answer every question that I had. He seemed to be a trustworthy type of guy. He didn't sound like a used car salesman.

I purchased my contract in april of 2022 with Carchex and my car went in the shop and the shop had to call American Auto Shield to get the problem paid for and they keep telling the mechanic whenever my car goes in the shop that I don't have a active contract so, I called the place I make my payment to and I asked them who do I have a contract with and they said, "You make your payment to us and your contract is with CARCHEX but your service goes under Amer auto shield" and both company said I don't have a active contract. So I said, "Why am I paying Paylink" and paylink told me what my contract number is with carchex.

Their plan and price are good. Their option was way better than what I looked at first.

My sign-up experience with Carchex was good. The sales rep was very good.

I purchased Carchex, but then after reading the contract, I canceled it and got a refund. The experience was good, but the contract didn't really cover anything. If the transmission would go out, it wouldn't cover the whole transmission. It would just cover the part that went out. To break the transmission down to fix that, it won't cover it.

I had a policy from a different provider but I've been reading the reviews on them and they weren’t too good. I switched over to Carchex and the policy is pretty good. I pay less with Carchex as well. The rep I worked with was real helpful and made everything real easy.

The salesman at CARCHEX was pretty nice to deal with and wasn't the high-pressure type one. Their price was all right, too.

The Carchex representative was very nice and informative. Answered all my questions. I'm happy with the plan I got based on my vehicle.

I went on the phone looking for somebody to go with because I had been to the dealership, and nobody ever got with me. I had been trying to find something for quite some time and I had just kept dropping off and not doing it. I decided that I would go ahead and do it and Carchex came up. It was recommended on the thing, and when I went and looked at some of the others they had, the rating was not where it should have been. The man from Carchex was very thorough with me on the telephone. He told me what the company would do and what they would do if something happened. He was clear with all of that with me and he let me ask questions to see what I thought about it. I got my information with the contract in the mail from them.

Everything was very good with Carchex. I took the best one they had to offer.

Signing up with Carchex was seamless. There were a variety of plans and I picked the one fit for my vehicle. The experience has been good.

I took my car in because my A/C is not blowing cold air. The service center calls Carchex for authorization. The cost of the repair is around $1700.00 and they only authorize $900. I called to find out why and the lady on the phone is short with me. Says they are allowed to authorize whatever amount they want. I tried to get a better explanation, but did not receive one. I felt like she was put out because I questioned her. I feel like she felt I should be thankful for whatever she authorized.

I used to go through CarShield but I was hearing some bad remarks about them so I tried to find others that take insurance. I had talked to three or four other people and they wouldn't give me the price that I was looking for. I called Carchex and the guy that I talked to was really friendly. I was pretty satisfied and I liked the quote he gave me. I recommend Carchex.

The rep from Carchex was awesome and almost too good to be true.

The rep was very nice. Carchex pays most of the coverage.

Definitely do CARCHEX. The reps were good people and they didn't push me.

Great experience, very personable and knowledgeable, overall good experience. Warranty pricing was much more reasonable than a warranty from the dealership. I was a mechanic for many years and have reached the age of achy back and knees don't want to work on my vehicles anymore so this is my first experience with an extended warranty. We'll see if the ease carries through if and when I ever have a claim.

Carchex has great customer service. Patrick was easy to talk to. He explained everything so I could understand what was going on. I'm very happy with the service whenever I've called to ask them anything. They were very helpful.

CARCHEX was expensive at first but they gave me a deal that was in my range at the time I applied. My rep was very good and signing up was easy and fast. I was gonna cancel a couple of weeks ago because there were some bills that my ex-wife just started doing. But they gave me a break and were gonna hold my payments for two months. Then, I could pick up from where we left off.

Signing up with Carchex was an easy experience but the coverage was a little more expensive than I wanted. The only issue I had was another company somehow must have tapped into their website and stole my information. They got ahold of me first and I was unhappy about that.

The customer service was more than willing to help me out, knowing my financial issues and status to be able to start some coverage. With the costs that Audi would have, they put me on the platinum plan. The signup process with Carchex was very easy. People would just answer some questions and they can get to the coverage right away.

I added Carchex services on 10/31/2022. However, I quickly learned from the service mechanics at Jaguar that they would not accept Carchex warranty services. The reason given - Carchex doesn't pay claims and doesn't make it easy to submit for services and repairs needed for your Jaguar. I learned that if I keep Carchex Jaguar would not accept it. Therefore, I called to cancel on the same day that I joined with them 10/31/2022 and everyone at Carchex continued to hang up on me. The guy in the loyalty department argued with me because of the information I told him about... Jaguar dealership not accepting them as a warranty company. The guy then hung up on me.

I cancelled my subscription because Carchex sold me a policy on my 650 a year ago and I didn't get what I asked for. So now I'm stuck with a bill for repairs because they stated that what was going on with my car couldn't have happened over a year's time. They said it happened over ten thousands of miles ago, which I have seals and gaskets repaired. So I was trying to get a refund because they sold me something that was not what I asked for. And as a customer, I'm pissed off because that’s gonna cost me out my pocket. The car wasn't even giving me any problems. I just noticed that when I'm sitting idle and if I crank it up in the morning and I back up, it smokes a little bit, but not a whole lot. They said those cars are known for that but because I had extended warranty, I took it to the shop because it's a preventive thing for me. I don't want to keep driving it and ignoring it. If something happens, I've got a bigger problem.

I was impressed with the rep. He was very good and nice. Carchex covered everything that I could think of and it's making me not feel worried.

I had a guy named Shawn helping me out. He was perfect. He told me I had options with payment and I could do auto-pay or pay my bank. For me to use the warranty, Shawn said I had to wait 30 days and have 1,000 miles on the car.

Customer service was good. They treated me nicely and explained everything well.

The customer service rep from Carchex was helpful in getting everything set up and making sure I had what I needed.

The rep was informative but I did not like that they would not let me see exactly what the policy covered until after I already purchased the program. I asked If I could have that sent to me or if there was something I could look at online. And the rep said not until I pay them for the program. That was a little silly. But they said that there was a 30-day buyer's remorse or I could return or cancel the policy within 30 days without any penalty.

The rep’s communication was good when I signed up. But I totaled the car after I got the Carchex warranty and we’re in the process of getting through the claim.

I had a good experience speaking with the reps from Carchex. They offered me a couple of packages.

CARCHEX customer service was polite and they knew what they were talking about. They seem to be fair.

Everything was fine and the only thing I didn't like was the rep didn't tell me they were going to take the money off my account before the 26th. When I called the bank to check on a check that I had written, the lady said I had an overdraft from Carchex. They weren't supposed to take that out and I've got the CARCHEX that they sent me that said till the 26th. I just forgot about it because I had a lot of stuff going on.

Everything was good with the rep from CARCHEX.

Carchex is cheaper. We have 3 vehicles under the warranty - a Ford Ranger, a Ford Escape and a Cadillac SRX.

It's horrible with Carchex. They are very proper and informative, until they get the payment. After that, when you try to contact them, there's no customer service. I was trying to contact them to ask questions. I tried it for a week and a half but couldn't get in contact. The only time that I heard from them was when they wanted the payment. They were very nice, but by that time, I was so frustrated with the service. I didn't want any part of it. When I told them about my dissatisfaction, the rep abruptly got so rude and just switched me over to the cancellation department. He didn't even bother to give me a chance to ask me why I wanted to cancel. I'm trying to get a confirmation on my cancellation but I had not heard from them as of yet.

I don't like that little bit of pressure on you to sign up with CARCHEX, but they did walk me through the website and showed me my plan. It's 27 pages long, so while I'm on the phone with them, I can't really read it. I need research before I make a decision, so I didn't like the little bit of pressure to sign up when I didn't have what I required.

The signup was a breeze and the reps didn’t ask me too many questions. I paid for the membership, which was $99, and Carchex took the payment. I'm waiting to get in the mail whatever membership literature they offer. I got a call last night from another one of the three companies I looked into and they wanted me to switch. I said that I want to give Carchex a chance to fill us out.

The rep at Carchex was upfront.

The rep with Carchex was very good. I had several other ones that called me as well but they were much more expensive. Carchex was very fair and honest. I wasn't pushed. They said, "If you don't want to do it, just call me back.

This is the third contract I've had with Carchex and in the previous ones, they were good. They cover a lot less for a lot more money but at least I know it's good. When I had my claim with them years ago, I had no problems. Also, because I'm paying it off one shot, I'm getting some sort of discount. The policy that they gave me didn't even exist. They made it up for me as a return customer. The one I wanted that covered all that stuff would have cost some more than the other policy would have. They got rid of the stuff and lowered the price. They really went up and above the call of duty.

Carchex is a good company. I had a guy who was very helpful when I signed up with them. He knew what he was doing as far as explaining the different products and services versus another company's offering. However, with Carchex, it says unless you had an issue or unless you had that piece put in the contract, it wasn't covered. I went back to United Car Care and they took care of it.

I like the plan options, the price, and the good reviews that Carchex has. Their customer service has been great. We got hit by Hurricane Ivan down in Florida, and I couldn't make a payment. They ended up waiving one for me.

Signing up with Carchex was easy. I would recommend them to a friend.

I felt like I could find a better warranty than the one that dealer was offering and I called Carchex while I was at the dealership buying the car. I got an entire extra year plus extra coverage, and it was cheaper than what the dealership was trying to charge me. If I couldn't have gotten it, I wouldn't have bought the car. The process with Carchex was a lot nicer than I thought it would be.

I'm satisfied with Carchex at this point. Signing up was convenient. The gentleman was accommodating. There's one thing though - I paid for October and I just noticed that I've been billed again on my credit card. I think I'm one payment over so that may be credited in the future.

I signed up with a policy back in August and they took funds out of my account. I called in October to see about filing the claim and they said that they never finished processing the order because the rep no longer works with the company. So they re-signed me up with the new policy. Not the same policy nor the same coverage for more money. They said the rep no longer works with the company and he messed up the first order I asked him about when they took money out and I put it back to the back D and they said no so they re-charge me again without totally different policy with less coverage and more money. This is a clear case of bait and switch and predatory business practice.

Carchex has a better price and service. I didn't feel pressured at all when I was signing up. I explained to the rep the reason why we were leaving the other company. He said that they covered it. It wouldn't be a reason to disapprove me if I made a claim.

The reps at Carchex were talking like they were more responsive than the other guys like CarShield. They seem to be the ones that would be responsive in case something happens to my automobile. It's a good thing I got it. The car's in the shop and I'm being told that it needs a new transmission.

My wife and I are getting divorced and hopefully, I'm going to be awarded the car. So, I’ll have to cancel Carchex. But they were helpful, prompt and good. So, once I get an actual vehicle of my own and if it doesn’t come with an extended warranty, I probably will be calling Carchex back. I wonder if you could transfer it. But I'll probably be transferring it to whatever vehicle I get. The mechanics I've talked to said they take them. So, it's good to have. That way, I'm not spending thousands of dollars out of pocket to get my car fixed whenever it needs it. It was a great experience with Carchex from the interaction with the reps and talking to them, getting it set up, getting it paid for and working with payments.

Signing up with Carchex was ok. However, the rep was supposed to send me a copy of the policy to my email but I've never got it yet.

I picked Carchex because there seemed like less bad reviews on that than some of the other ones I saw. I watched some stuff on YouTube about different insurance carriers and some of my candidates get some bad reviews on some of them. The girl from Carchex was good and I liked her. After I talked to the wife and emailed the girl back, I asked her the different kinds of plans they had because it's a used car, but I didn't wanna go too much with it. So, I selected the bonds and plan. She was nice, helpful and gave me all the information I asked for. I just got Carchex. If the car runs fine for four years, then that's no big deal. But if something happens, then I have some help to pay for the bills.

I'm trying to figure out what plan I have with Carchex. It's a little vague. The rep said I have the whole enchilada but they don't specifically say exactly what you have. They're general. Also, they quoted one price, but on the next billing cycle, I got a different price. He told me it was the tax. He should've told me that because it went up quite a bit. The plan is a little pricey, but if they cover everything they're supposed to then it's good.

The rep told me it was bumper-to-bumper warranty for so many miles. Signing up was simple.

CARCHEX is not a pay-forever company. It was a period of time and I appreciated that. They also have better coverage and they're on the Better Business Bureau. I like them. Also, the guy I talked to was nice and he wasn't forceful.

The CARCHEX reps were nice and polite. I was satisfied with my signup experience.

The Carchex rep offered me two packages and everything went well when I set up with them.

Carchex is $10 more than what I was paying, but I also did research that they're quicker and easier with their claims. Signing up was easy.

Carchex told me everything's covered and all the stuff that was covered. Hopefully, they're telling the truth, but it seemed good.

I talked to a rep from CARCHEX, originally, and then I checked around. He did call me back and discussed a couple of more things. He was good.

I spoke to Richard ** on October 19, 2022 and set up a contract for car coverage. The service contract number is **. Later on the day I spoke to Rich to cancel the contract and he transferred me to Customer Service. I was cut off before I was able to speak to anybody. Since then I have tried five times to call customer service and have been cut off every single time. I also sent an email to cancel this contract, but I’ve still not heard from anybody. Rich ** said he would send an email to cancel the contract and I still haven’t heard anything from anybody. I am very disappointed with the customer service and want to cancel this contract. Rich told me I would have no problem canceling this contract if I did it within 30 days of agreement. And I tried to cancel it on the same day that I made the agreement. Can you please look into this and get back to me. Thank you.

I called CARCHEX and got a review and a quote on it, and I liked what I heard. So, I thought I'd go along with it. The agent was very helpful. He was very thorough and helped me to understand it a little bit better. He did a good job. He sold me on it.

The reps are fine. I still haven't decided if Carchex is a good idea, but we're gonna give it a shot.

My experience in signing up went well. The rep was very thorough in explaining the coverage.

Whenever they offer you a plan, it's like a specialized plan for you and nobody else. Either you take it or you don't take it and it won't be available if you don't take it. Also, the wording on the contract they send is a little misleading. The rep explained that I have the platinum coverage and everything is covered but it's specified that there is a certain amount for labor unless you have a different plan that covers it. I almost canceled because of the way that the contract reads. But after the rep explained to me, I said, "Okay," and I kept the warranty. Definitely check CARCHEX out.

I have a used car and I took care of my first expense before I got CARCHEX. I was on the phone with them and they seemed to tell me that everything that I could possibly imagine would be handled. During the purchasing process, they called me a lot. I let them talk me into buying this policy. But I became disappointed and disillusioned because I assumed that they were gonna stand behind their product. It didn't turn out that way, so I am not happy. My second expense came up for the transmission but because of something that a mechanic back in the summertime said about the transmission shifting funny, CARCHEX stopped my car from being fixed. That upset me because I didn't realize that that was a precondition. When it came time to actually use the policy, we got our backs turned on us.

The rep was a nice guy and he was very helpful.

I'm thinking about canceling because there was a miscommunication. The sales guy was so much interested in me getting the policy that he didn't explain or understand what I was saying to him. He told me something about there will be a point where I wouldn't even be making payments anymore, which I thought was odd. He sounded desperate. He didn't do anything as far as ask me about billing. It put my payment schedule in a bad situation where they were asking for a payment after I told them that I wanted the payment to be around the 11th or the 12th of every month. They said they were gonna go back and see if they can change it. I never got an email back so I don't know what's going on with my policy. Carchex needs to have their salespeople not be sounding so much like, “I need to sell this policy,” but more of explaining the coverage better. They'll get better results that way.

The signup process with Carchex was fine. If they deliver what they promised, then the protection plan is very valuable. If they do not, then it will be an absolute disappointment.

Customer service was great. I was very impressed with them not pressuring me and explaining as they did. They found a package that seemed right for me. They were very genuine and cared about what would be a good fit for me. I definitely went with the right extended warranty package. When I got it, I checked all those things that I asked about, and what was covered and what wasn't covered. They were right on with everything.

American cars are not really set up to be what we were expecting 40 years ago when I first started driving. With the extensity of the cost of the vehicle, it dawned on me what would happen if I get caught in a situation where I need that help. I found CARCHEX on the internet and I liked everything I was reading about them. With the way things are right now with the American economy, the coverage would be really helpful.

The rep was nice. However, I read the policy and I'm not sure what it is. It doesn't tell me where I can go to get service.

Andrew with Carchex is the consummate professional. He explained everything about the policy to me, didn’t push one thing or another, and gave me all the options I needed to make a decision. Andrew's professional demeanor and obvious command of his product instill confidence in me to move forward with Carchex! I highly recommend this company and if you’re fortunate enough to speak with Andrew, you’re in for a treat!

I checked out website and placed call. Was called back very quickly. Asked questions about coverage, costs, payment plans, received answers I needed. Placed order. Easy to do. Took very little time to complete. Better coverage than my dealership offered.

Hi, On Thursday 9/22/2022 at 5:43 pm I called into Carchex then I spoke with a Carchex sales associate Jeremey **. I choose Carchex due to research ratings by multiple sources, the better rate / terms and the personable professional manner in which Jeremy ** conducted himself on the phone. With that said, this is where the Bro-mance ended. I called back on Friday 9/23/2022 at 4:28 pm. I called Carchex to speak with Jeremy **. I spoke with a female sale person who indicated Jeremy was on a call and the supervisor I spoke with was not available either. I asked for a call back and she said she would have either or both of them return my call due to the concerns I brought up regarding not informed of the increase in deductible from 100$ per occurrence to 200$, that would have been a deal breaker or further discussions of Options and I was not informed of the 30 Day 100 mile waiting period.

I've tried to call and sent e-mail a couple of days ago but no one returns my call or my e-mail. I would like to cancel my contract and get a refund of the charges on my credit card. I would appreciate a response from Carchex **. The sales person said I had time to look over contract and if I decided I did not want policy I could get a full refund. Please respond.

I have talked to numerous people in this company and the only person that got back to me is Melinda. No one in the cancellation department has returned my phone calls and it has been 2 days now. l would really appreciate it if someone would get back to me asap. l have already talked to the attorney general office in your area. So here is my phone number **, l need someone to call me the letters have been written and sent out to the lawyer's office, the BBB and attorney general office. Thank you.

I took my truck to a local repair shop to have the right side exhaust manifold R/R as it was making a noise. The mechanic told me that the the manifold have a crack in it like it had rusted from the inside out, and it had warped a little. He was told that it would NOT be covered totally because of overheating. The contract that I have with Carchex states that the manifold is covered, but in the exceptions clause (not covered if due to excessive heat).

They were honest. They told me that there would be a waiting period before we could make a claim, where a couple of others did not disclose that particular piece of information. I'll probably get one on my car when the factory warranty runs out on it.

I was Carshield. I wasn’t happy at all. I left about 3 or 4 month ago. I did try other company. They not cover what I am driving now till looking for yesterday I found it. Just join. New member. Just start yesterday.

The representative that helped me was knowledgeable and courteous. I have not seen the paperwork yet but I am hopeful everything will be good giving me peace of mind. My daughter was glad that we have a warranty on our car now. We shall see how everything works out once we get the paperwork in the mail.

The man was very knowledgeable when I signed with Carchex. It was great. I hadn't used it and don't have plan on using it. But he gave me everything I needed on it. People might wanna check on different types of coverage other than what I got but I would recommend Carchex.

Carchex has a fast and effective quote process. Melinda was accommodating with a change I requested. She was knowledgeable and the conversations were clear and concise. Very pleased with my service from Melinda. I would recommend and buy from CarChex again.

After checking numerous sites for the best deal I feel I've made the right choice with Carchex. What impress me was the customer service and the fact it wasn't a robo call.. The cost will fit into my budget. 100.00 deductible covers me in the event I need to file a claim. With low mileage on my 2015 Nissan Altima.

I was quite pleased with my Rep, Bill **. He was very patient, professional and knowledgeable concerning the Extended Warranty we wanted to purchase. He explained in detail all the coverage that was being offered. He also explained the payment procedure and the total amount of the contract. The procedure was not as trying as I thought it was going to be. We are quite happy that we decided to use Carchex to extend the warranty on our vehicle.

I was interested in an extended warranty because I bought a used car. The rep from CARCHEX was pleasant and he described their policy to me as being a bumper-to-bumper coverage. But when I got the exclusions list, it seemed way too limited for the amount of money and not worth it. So I decided to cancel it.

I have been trying to get a copy of my contract since the beginning of August. My vehicle is currently in the shop waiting on approval because I apparently have the wrong policy. I have been attempting to get ahold of a supervisor for the last 4 days to fix this issue.

The rep explained everything thoroughly and answered any questions I had. Working with them was fast and easy. Carchex had plans that were reasonable. They were great.

I've got extended warranty on all four of my vehicles because you don't have to worry. It just cost you $100 and you're done. The Carchex coverage is bumper-to-bumper, except oil changes and battery. The rep took the time to talk to me and explained it all. He just wasn’t trying to sell me something. He went into detail. If somebody spent his time like explaining it to you, it gives you better information.

Having coverage is very valuable. I just purchased a used truck, and I intend to keep it for a very long time, like I got my previous vehicle. However, the dealership’s extended warranty was a little expensive, so I did something on my own. The Carchex rep who helped me sign up was good.

Worked with Murray on my 2015 Silverado coverage. He was precise, professional and responsive to my needs and concerns. It's the way a business exchange should work. And because of this experience I added my wife's car with a policy. Now all 3 of our autos are covered with CARCHEX.

Steven was the representative that spoke to us. He gave us a clear knowledge of the coverage. He answered most of the questions ask and most important he gave us Car check advantage of the liability amount which is very helpful. We are pleased of how he explained everything. Thank you.

Carchex had a better package than anyone else. It was great. The guy, Devin, took the time to explain to me everything that will be covered and what I was qualified for. He was on point with everything. You pay into other warranty companies for years, and then when it's time to get the car fixed, they’d figure out a reason of why they don't have to honor their part of the warranty. They'll find a reason. I pay the warranty every month and there’s a deductible. But the part is not under the warranty even though they said all engine parts. Devin has heard about those people too but Carchex doesn't do that. He took the time to tell me what specifically will be covered.

CARCHEX was one of the companies that I did not pay any attention to. I was looking at Endurance and CarShield and really focusing particularly on Endurance. When I got this very quick call from CARCHEX, I didn’t recognize the company’s name. At first, I thought it was a scam call. But after a few questions, I felt somewhat assured. The further we went into things, it was better.

I talked to someone who took my information and then the other one was a sales rep. They explained the coverage very well.

The price that Carchex gave me was too high at first. Then they were able to knock it down to something that was affordable and I still have all the benefits of the warranty. Everything was okay. I'm now waiting on my paperwork to come in the mail. I just signed up with them less than a week ago.

So far, my experience with them has been good.

I liked the offer of Carchex better than other companies. The rep I worked with was a very friendly young lady and professional. Even over the phone, I got a good vibe from her that she wasn't just trying to get me with the company just because she needed me to fill a quota. I would recommend Carchex, on the fact that all the major repairs will be covered.

I had a very good experience working with their rep. The plan that was offered was also very good.

When I called Carchex, everything was smooth. The rep was polite, nice and tried to handle everything for me. I would like the plan to be cheaper, but it was perfect.

I was treated very well and courteously. All my questions were answered and everything thing was made clear. My truck is 10 years old and the mileage is 24 thousand miles. I needed reassurance that I could get a policy to cover it for my peace of mind. I took the seven year plan and I am sleeping without waiting for the shoe to drop The gentleman who worked with me made me feel calm and collected. Leon made sure I understood everything and made me feel that he had no one but my needs on his mind. I will tell all my friends about your service. Thank you for helping me find such peace.

I signed up this month with Carchex. The rep was good.

My experience with the Carchex rep was okay, with the exception that he hasn't followed through with the remaining things that he told me he was gonna do. I still don't have the contract. What he sent me was a sample contract. He hasn't sent me their actual real contract. So I don't know what my deductibles are.

The Carchex rep I worked with answered all of our questions. He was very patient, good and nice. We felt comfortable talking to him.

Their representative was informative and responded to all my questions. I spoke with two other companies and Carchex. They made a very confusing subject easy to understand. The only company that reviewed contract provisions in language that I could understand.

My customer service experience with Carchex went well. When I signed up, I liked the fact that I didn't feel pressured to sign up. I was given time to think about it and look around and come back and then sign up. They weren't as extensive as some of the other companies I had looked into, which didn't bother me as much only because the amount that was given far exceeded the other companies that I dealt with. But I did not like the fact that I wasn't informed how long it would take before I could actually access the program. I didn't know the 90 days plus 200 miles out or the 30 days plus 500 miles. Other than that, it was okay.

I put in for a quote and Carchex called me the next day. They told me how much it was gonna be and that it was a $100 deductible per incident. The price and the deductible weren't that bad, so I decided to go with them.

Having an extended warranty coverage is extremely valuable. I already had it with CarShield, but Carchex told me that CarShield wasn't a reputable place because of their Better Business Bureau reviews. So I went with Carchex, and the payment plan is fair.

I signed up last week, and the rep was very helpful and informative. He answered the questions I had regarding what Carchex has to offer versus some other warranty companies I spoke with. He was able to really clear things up and make it make sense. So far, everything has been fine. The main reason Carchex got my attention is that whatever your monthly payment was, that’s what you needed to make in order to get the policy going. A lot of the other companies I was calling, they have a deposit, or the first payment will be almost double of what the monthly payment is.

I had two failures early on after purchasing my Carchex coverage. I worked my claims through my authorized Honda dealer and the service writer there mentioned to me that he has never worked with such a professional company like Carchex. They were expedient in responding, great with communication, and extremely fair with coverage! My vehicle was totally destroyed this weekend in an accident, however no one was seriously hurt. I will tell you I will be replacing it with another similar used vehicle and will without reservation be signing it up with Carchex!!! They are a lifesaver and I cannot say thank you to them enough!

It was absolutely wonderful experience buying warranty contract with Carchex, especially the sales associate Chris. He was excellent to work with and no sales pressure at all while I had to call him multiple times with many questions. Totally recommendable.

Terrible. I just want a refund, we’ll see how much they fight returning my money which was unused. Oh yeah and if ever need to get a hold of whomever sold you your policy haha good luck! I emailed Patrick 6 times in the past 2 weeks about this and not once received a single word of a response.

Benn was nice to talk to and could answer all my questions, he knew all about the warranty. Was very helpful. Told me about the warranty and the plan sounds good to me and my wife so bought the plan for the trial. We hope that we will not need to use it.

Excellent customer service. Pleasant, personable and knowledgeable. Fair pricing. Good coverage. I would recommend latrese and Carchex. I am a returning customer. Have purchased coverage from Carchex twice in the past. I currently have two vehicles under warranty with Carchex.

Thank you Leon for handling my questions and concerns with patience and empathy. He was knowledgeable with the policy information, go as far as giving us the location of where things were stated in the policy and using it to further sell your product.

Awesome experience, Alex ** Fantastic & his Supervisor! Took over and finished the transaction. The other competitors did not try to earn my business like the quality employees Carchex have! STELLAR staff! I recommend consumers to look at Carchex for great service. Thank you John **.

First, they said they would call me with my quote and did not do so for two days. Since I missed their call, I called them back. I spoke with a very professional and polite agent named Eric. He was very knowledgeable and answered all my questions before giving me a quote. When I was concerned that it was a bit too high, he put me on hold to discuss it with his manager. That's when everything went south.

Took car to closest Mercedes dealer, 120 miles away. Display Screen not coming on. I thought it was a fuse. It was not. Dealer called Carchex for preauthorization, but was told it was not included in my platinum plan. Also saw on my carchex contract shows 200 dollar deductible not the 100 quoted my representative I got plan from. He also said all electronics in the car were covered. I called sales again and spoke to Patrick as if I was a new customer and gave him same info on make and model. He quoted me the same 100 dollar deductible on a four year payout platinum plan plus told me everything on my car except oil changes body parts were covered. I specifically asked about display for back up cameras and navigation. He reassured me that and all electronics are covered.

Excellent first impression based on my experience with Richard. He was knowledgeable and super professional. Not pushy at all which is a pet peeve of mine. I am looking forward to my continued coverage with CARCHEX. It’s a great peace of mind knowing I have the titanium coverage for my 2018 Audi.