CARCHEX

I talked to Kevin over the phone to get an extended warranty back in November 2022. He sold me the policy and he assure me that if I don't like the policy, I can cancel it within 30 DAYS. Well the following day I emailed Mr. Kevin to cancel the policy and to this date he or his company hasn't refunded my money. Now they keep taking the payment for a policy that I requested to get cancel the following day. I have called Kevin, I have called the company, I have emailed the company on their cancellation page, with no response. Give me my money back.

Mechanic was unable to get approval for repairs, he called on Thursday and it wasn't until Monday before getting answered after numerous attempts being placed on hold. Then when it came time to pay mechanic, I paid $100 deductible and was shocked that refused to pay 100% of part, credit for $88 & I had to make the difference of $50. I made 2 phone calls, both times after 15 minutes on hold, left messages & so far no return calls! If you purchase a warranty plan from Carchex, be prepared to suffer frustration!!!

Signing up with CARCHEX was pretty much straightforward and easy and it’s affordable as well. The rep told me my initial payment amount, and what it would be every month. We went over it in some more detail. There wasn't anything that was not comprehensible. He said I got the front-to-back coverage, so it probably is gonna cover the entire car.

The enrolling process with CARCHEX was pretty quick. It was easy. They pretty much answered all my questions and concerns. I’m satisfied.

The representatives from CARCHEX had good communication. They were very helpful and didn’t try to push me to sell the product.

My contract effective date: 07/19/2022. I have been calling for days. Steven ** will not answer my calls or messages or respond to emails sent. Steven opened my account. Also no one in your company will answer my calls. I believe my phone number is in your server and automatically Disconnects when I call. Now that you know I have canceled on - Dec. 6th 2022 You no longer communicate with me. Not a nice trick. Not what anyone would consider to be a reputable business practice. It akin to telemarketing type scams of the 90s. I open, Now I wish to cancel.. company refuses And keeps charging me. Tell me..do you really believe there's no legal remedy here? Oh that's right you don't respond.

I had a good experience with CARCHEX. They walked me through and got me a good deal. The plan they had offered sounded good. I've told them never had an extended warranty before, so I was trying it out. The rep told me I could cancel at any time. If it doesn't work, I'm gonna cancel it.

I bought the best coverage which is Titanium for $4.5K, a year later when I had two legitimate claims for $1300 (after me already paying them over $1k) in total... They were going to pay only for a 2-hour job that takes 4, $115 per hour instead of what the dealership charges and not even cover an OEM part. So I had to pay $1000 out of pocket and they would cover $300? Who needs such a warranty?? That's just another scam.

The application process was very easy. The reps were really pros at this. I could tell they knocked out a lot of sales per day. They were so efficient. I made them send me some documentation first, and they sent me a very detailed contract in an email and convinced me they were real, so I signed up. Then I got the contract in the mail.

Initially, my experience with Carchex was good. But it hasn't been so good since. I was looking for some protection for my car because I was under the impression that my current warranty was getting ready to expire. But I dug deeper into my current policy and it doesn't expire for a year. I have another 5,000 miles on it. I don't drive the car that often, so I decided rather than buying a new policy, I would hold on to the one that I have.

I had a warranty with Endurance, and I enjoyed it but when my car broke down, they didn't want to fix it because of a bag that was in my car, so I went to look for another extended warranty company, and I came up on CARCHEX. I spoke with a representative. He seemed pretty knowledgeable. My thing is I tried to cancel this thing because I and Endurance settled our differences and for some reason, I cannot get a refund, which was taken out on the 1st and not the 2nd as I asked.

The guy that I worked with made me feel comfortable, and communication-wise, he got back to me immediately. The only thing was that I wasn't able to find what was exactly included in the plans, but they were able to email me everything and the differences. I got three different quotes, from the plan I picked, the plan below that I picked, and the plan above that I picked. Then they gave me the breakdown of each thing that was covered.

CARCHEX had a good price. They had a good set of benefits. The representative was very clear and thoughtful and explained all the information to me. He made sure that I understood what it was that I was getting into. So, I was happy about that.

I had a telephone call with a gentleman from CARCHEX and he quoted some prices, which were fairly high but I could live with. He then sent me an email to confirm his phone discussion and each, for five years, was $1,000 higher than what he had quoted on the phone. It took about a week to work that out and that didn't thrill me. Eventually, CARCHEX honored the original price that I was quoted on the phone.

Probably the WORST company I've ever dealt with. Carshield is who they use. Carshield has horrible reviews online. I see why they use Carchex as the name for the company to cover up because there aren't as many bad reviews about them. My car has been in the shop for over 33 days. They keep giving me the runaround, I feel they are trying to find an excuse not to pay. Everything in my contract states that this is covered. I will get a lawyer involved if they don't pay. I have the time and the money. I'm ready to fight against this horrible company. I will not let them take advantage of me like they are doing with so many people. Do me a favor and stay far away from this company. They are 100% a scam.

CARCHEX didn't come through as a high-pressure sales tactic. They presented things and answered questions that I had. They did not go, “Oh, if you don't do it today, you're going to lose a discount of such and such,” or different examples they would come up with. But CARCHEX needs to make it clear and upfront that there is a period of one month or 1000 miles that you're actually paying for that is excluded that you can't turn a claim in. They're all good at sidestepping that issue.

Carchex was able to apply a lot of discounts for me. They said, “We are running a Cyber Monday deal. You’re calling the day after, but we're gonna apply the discounts.” They were very reasonable for the cost. I was getting the same coverage for almost half the price of another provider. The rep was also very nice. He explained everything and answered all my questions. I put him on speakerphone so my husband who's always very leery of people selling insurance could listen. I told him to tell me what were not covered because I wanted to know what I'm gonna have to pay out of pocket for. It was easier to hear what's not covered versus what is covered. He said it's a bumper-to-bumper warranty for my car.

It was an easy experience. I liked the rep with Carchex. He explained everything nicely. The price was good.

It was time for me to get a warranty and I asked my son which one should I get and he recommended CARCHEX. Signing up with them was very good.

Everything went well with Carchex. The rep was helpful and informative.

The biggest thing I liked about the CARCHEX rep is I know they're a commission, but they weren't pushy. He also brought his manager on too. I would deal with CARCHEX again if I had to call them for their service.

Carchex is the best value for the money. It’s an easy purchase. They were not pushy.

Signing up with CARCHEX was good. Their rep answered all my questions. I made sure I had every question answered. He did everything he could.

The representative went through everything and made sure I understood. He answered my questions. I got my information to read the other day. I went through and read it. It was everything that we discussed. There were no hidden clauses. I feel good about it.

CARCHEX was a nightmare to cancel. I signed up in the evening. Then the next day, we went and bought our car and discovered that we already had all that warranty on it. So, we didn't need what I had signed up for. So I called back to cancel it. It was wonderful when I signed up but then when I tried to call back to cancel, they kind of gave me an attitude. I spent a couple of days trying to cancel it but it was finally canceled now, so it's all done.

I had to settle for a policy that is very expensive! I had to cancel CarShield at $110/ month (very affordable) then had to cancel Omega because I was conned into this program thinking it was Zurich at $110/month. $140 is very expensive. Hope I don't have to cancel because of affordability!

I did a check on feedback and on reports on who was satisfied with Carchex. The sign-up was very easy. I talked to a gentleman and he was full of a lot of information. He told me a lot of stuff so I felt very confident with him. I went with the best policy there was for what I have. If something happens, this policy is very valuable. If nothing happens, then it's a waste of money.

I want my money back and I want to cancel. Can't get in touch with anyone!!! Please just cancel and give me my money back. I've seen way too many bad reviews from you guys. I just started it yesterday. But I just want money back. Thanks and have a great day.

I just purchased Carchex and there's a waiting period. Everything's good. I talked to customer service right after for some questions and they did a very good job explaining it. I only have one concern. Carchex is not really the policy facilitator and they sell it to other companies. I'm worried that there will be issues over there.

I've had my hands on my motor too much and I was getting tired of trying to fix it myself. Carchex was just a precautionary measure in case something worse were to happen. It would save me time, effort, and money. The initial gentleman I spoke with was very upfront and very welcoming. He was able to help me understand what I was looking into and was able to explain to me the needs that I was asking and made sure that I understood it all. He turned me to his supervisor because at first because I didn't really like the monthly payment. They were able to get me to a payment that I was able to agree upon. They initially wanted 200 something every month and that was a little out of my price range so they got me down to about 170. I was more comfortable with that. It’s an extended time period of paying but it's better than over 200 a month on top of the 300 that I already paid for my car.