CARCHEX Reviews

Someone from CARCHEX did a cold call. He gave me some information regarding the major difference between CARCHEX and CarShield, and CARCHEX was favorably received. I like the fact that if anything major comes along, it’d just be $100 out of pocket. The reps worked with me. They gave me my options and the things that would be best for me. They were very informative.

Signing up was fast and they were willing to be flexible with me. The price included some services that I didn't need because I already had them through AAA, like roadside assistance. They were able to customize a package for me so that I had what I needed, and I wasn't paying for things that I didn't need.

The young gentleman that I talked to was good. The way he presented himself stood out for me.

The Carchex rep was really helpful. He gave me a lot of details about the company. The coverage and the cost are fine.

The rep was helpful. He gave me a discount and he called it being wise as far as being a safe driver. But I noticed that he signed me up, but he didn't talk about a contract number. He did express that the booklet would be in the mail in 5 to 10 days. I realize there's a grace period, but when I called back, they were asking me for a number. I said, “I don't have a contract number.” So, I just had to go by my phone number.

I bought my wife's car about three years ago and I bought the CARCHEX warranty for it. I did the payments over time. I'm always leery of warranties and what they cover. We did our first claim three years later on a window and it went through seamlessly. Everything worked out. I added my '21 Ram Rebel pickup truck to CARCHEX and the rep I had was very patient with me because I can't make any decisions on my own. I had to call the wife and get the go ahead. He let me place him on hold, take a call, ask a couple of questions, and flip back and forth. I was really appreciative of him. The price was really good compared to other ones. The biggest benefit of CARCHEX is its ease of use. Everything was pretty good.

I was buying a vehicle and was leery of buying policies through dealers. I ended up with CARCHEX based on the reviews and the BBB rating. I just got started and I haven't even completed my policy. I was still looking for a vehicle and in order to get their discounts, they push you on that to get the discount. Now that I have a vehicle, I just have to call CARCHEX and give them the info.

I wanted the mechanical part to be covered for the most part such as the engine and transmission stuff. I signed up with CARCHEX and their rep was very helpful. I talked to them a couple of weeks ago. They said I had to wait for 20 days or 500 miles.

CARCHEX seemed like a good product. I liked the coverage. Also, the agent was very personable and helped me out a lot. It went smooth as silk.

I'm new to Carchex. I liked what I heard on the phone and I chose to go with them. The sales rep was very polite, courteous and friendly on the phone. He was very professional and thorough, and I liked that very much.

Tasha was a wonderful representative for your company. She was patient and thorough in describing the extended warranty insurance benefits. Your company was not the least expensive, but certainly offered more coverage. I truly feel that you will be there for us for any claims.

The rep was a very cool guy. He was great. We had fun on the phone. It's good insurance.

Signing up with Carchex was a smooth process. I was hoping I didn't have to put down a large lump sum. That would have been problematic. But the way the monthly payments were structured, it was good. I like that.

I had a CARCHEX warranty on my previous car that I traded in. The package that I had covered a lot of things. I wanted the same package on my new car, which I got. It went well. A lot of times, I got the runaround. "I can't do this price," but CARCHEX came back and ended up doing that price. The gentleman was helpful and able to give me a good quote right away of what the price would be without going back and forth. It was a great, easy transition to switch between cars. I hope I would have the same good experience if I have to use the warranty.

The rep was pleasant and informative when I signed up. I like the unlimited miles type deal, unlimited length of time, goes on a monthly, and the rates are good too. A lot of the companies only do five years at X amount of miles and this place didn't do that.

The reps were thorough and they explained a lot. They were very positive about CARCHEX. Even the person I was talking to said her father had the same warranty. I'm very satisfied with the package I got. I've had a couple of situations where I questioned them what I was covered for, and they've been really helpful. CARCHEX is gonna be a good company to work with.

I've had three policies through them. I like their customer service. Their reps were very good. The problem is, they're a broker. I also had one warranty through them that I wasn't really crazy about. You really have to read the fine print. If you don't go through it, you get surprises. I had a claim and they didn't wanna cover a dealer part, they wanna use an aftermarket part. But it says in the contract that they could just replace some parts.

Read this before you sign that contract. Don't believe the HYPE!!! THIS IS CREDITSHIELD/CARCHEX. Same company, same scam to get your money and when you have car problems. GOOD LUCK on getting them to pay the entire bill...trust me I wish people was honest as I am. Contract ain't worth the paper it's written on... What a legalize Scam to get all your money...!!!

After agreeing to a price I submitted payment for the agreed price just to find out that I was going to be charged about $20 more per month according to what was billed so I immediately canceled. I am now waiting for my refund. How can I deal with a company that commits to a agreed amount to immediately charge extra.

I got the highest level of coverage. So, rather than paying for it for many years, it's just a month-to-month, which works out. But it seems CARCHEX could make up their own price of whatever rep is there because the rep would make the price as opposed to it's listed on a brochure, and I would know ahead of time what I am getting myself into and be able to compare with other companies. CARCHEX doesn't cover suspension shocks and struts, which makes sense. But the biggest benefit for me would be the electronics.

I was looking for someone that covers my son's clutch and CARCHEX said that they cover it. They gave me the titanium plan for the Jeep. I asked them if that is bumper to bumper and they said, "Yeah." The rep named all the parts that I was satisfied with - electric, transmission, engine, and clutch for my son because he had it in his Jeep. But the Audi, they said that they could only give me the gold-plus because it's 2015. But the agent spoke well. He told us what they cover and what they don't. Always deal with CARCHEX because they tell the truth about what your warranty consists of. They have decent prices too.

The CARCHEX rep and I were on the telephone for an hour, which was a very long time. I had a lot of questions. And there was a big push to get me to hurry up and agree to it and close the deal. They were going for the fast close. I asked questions about, "Was this commission based?" I know what the gig is, so I wouldn't feel pressured to rush myself through the process. I was very thoughtful as we worked our way through it.

Feel like I'm in good hands. Was very pleased with the attention to detail of the agent. I will be referring my friends for sure. Google has Carchex rated as number 1 and for good reason. Signing up was fast and easy. No headache finding the coverage I needed and for a great price. I will be a customer for life for sure!

When I used CARCHEX to do a repair, they only paid 1% of whatever I had gotten done. I had to pay out of my pocket. But I paid the $200 down payment for my deductible, which was too high. With my previous warranty, I only paid 100. So this time, I paid more than what I paid for the whole year. I still had to come out of my pocket with $1,000 to get the repair done. So I wasn't satisfied with that.

My experience with the Carchex sales rep on the phone helped me make a decision. The interaction was great. He seemed like he knew what he was selling. He knew his product and he was direct and answered every question I had.

I was very please with customer service young man that help me in choosing the right plan for my car. He was very well knowledgeable and polite. He answered all my questions. I give him a 5 star because he earned it.

The rep was good and the package is perfect. It's what I needed.

I just started with CARCHEX and they took care of a timing chain that went up on me. It cost 1,400 bucks. At the same time, I had to put a transmission module, which they didn't cover, and that was 4 grand. So, my car is just about brand-new. But I like having the peace of mind. If I break down, it's covered with towing, CARCHEX would put me in a motel, and they would reimburse me. Also, they've been great on the phone with me.

When you talk to someone at Carchex, they help you right away. The rep went through different stuff and told me how I could pay for it. My package deal was good. It's great value because it helps you save a little bit instead of having to come out your pocket.

The rep that I dealt with was great. He was very knowledgeable of the product. My experience signing up with them was what I expected, so it was all good.

With the type of vehicle that I have, I need to spend a little bit more than what the average person will spend on their vehicle. I was calling around and checking on different warranty companies. The CARCHEX salesman was great and sold me real good. He basically was telling me the different stuff that they cover. He explained to me the different advantages of going with CARCHEX. He also gave me things that were way better than what I was already getting.

Signing up for coverage was a good experience. The rep was informative as to what I wanted and what they were offering. We came to terms and I'm very satisfied with my package.

Signing up with CARCHEX was fairly straightforward. Customer service was fine. The only thing is the warranty I got through Hyundai has a zero deductible but CARCHEX has a $100 deductible. It was acceptable and we weren't dissatisfied with it. It's just that their highest plan didn't offer what I got with the Hyundai one.

The rep did a really good job. He walked us through everything we needed to know and was a very patient guy. The warranty has been really valuable. At the end of the day, I still have a used vehicle so I never know what might go wrong. Having it in the back makes me safe when I'm driving.

You never know what could happen to your car, and if something happens, you need coverage. I had already had to pay out money one time before for my car and it wasn't where I had to do something serious with it, but it was enough for me to say, “Okay. Now I need to get it.” My experience on the phone with the Carchex guy was wonderful. He was great with it. He offered the Silver plan, then he upgraded it to the Gold one. I wanted everything on my car covered, including my alternator, and the Silver plan didn't cover all of that, so he offered the Gold plan at the same price.

From the information I was given, the plan sounded adequate for what I needed, and I like the fact it goes from month to month and the rate will not change. Now, the initial rate for me was too high. Carchex eventually came down, which, after the fact, makes me think how far would they have come down. Nevertheless, compared to the cost of the warranty I was looking at at the dealership, I'm satisfied with the cost of the one I have. It's just a matter of seeing how well it functions in the future when I have to make a claim against something on the vehicle.

My extended coverage ran out, and having one is very important because I plan to hold on to my car for a long time. I read reviews, talked to Carchex and the sign up process was painless. However, I thought about canceling it because it's too expensive. I was gonna go with Endurance, but I didn't. The representative told me if I go with Endurance, they only cover repairs once, while Carchex renews every month, which meant more to me.

Carchex advertised to me the gold protection plan, but I ended up getting the Power Train Plus protection, which is not what I agreed on. If there was no confusion, everything would be good. However, the representative misinformed me because he said that I was getting a gold protection plan, but what I got was not as described. It was 16 articles on the website, but then I received a contract and it was only 9 articles. The representative said that the gold plan is no longer available. I asked if they could make an exception, but they said no. I also get coverage from Endurance, and they cover more.

Signing up with CARCHEX was very easy and the person really explained to me exactly what I needed. I asked the questions and the person had all the right answers. They also gave me a good price and making payments is easy as I set up autopay via phone. All in all, it was very good experience.

The purchasing process with CARCHEX was pretty smooth. The agent that I spoke to was very clear on how much the payment and the deductible will be. She explained to me really well. The whole thing was really good and very easy. She was very knowledgeable.

They were nice to deal with and they were very polite and honest in what they were saying. I was quite impressed with them. Also, the plans they offered were outstanding. The plan we got covered everything that we needed for a reasonable price.

Signing up with Carchex was good. Process was fairly easy.

When I signed up with Carchex, it was great. The rep explained and walked me through everything.

The service that Carchex provides for the miles that are on the vehicle was different than everybody else's. They provided more coverage than the other three big companies. The guy and the lady I talked to were very informative. They walked me through everything. However, I wish there was a clearer clarification on mileage limits prior to signing up. You don't know exactly what warranty you're gonna get until you tell them how many miles are on the vehicle. That's something that could have saved time if it was on the website. I also wish Carchex was cheaper, but it's valuable.

AVOID In June 2023, I purchased a Powertrain Plus warranty through CarChex with the provider being American Auto Shield (AAS) under the impression they would be better than the last provider I had a run in with. Very first time I had to use it, all was going good, shop called me about what needed to be done, they called AAS and I got a message from the adjustor, they would only cover 50% of the radiator repair, better than nothing I guess. I called back and approved it within 15 minutes and was told they would call them back and let them know to do the work. I stopped by the shop and they said they never got a call, and it had been over 3 hours since I approved it.

Signing up with Carchex was straightforward. The person I was speaking with that day was very professional. I got the powertrain plus package. It consisted of a lot of different things about my car. The rep went over it.

The rep was persistent as any salesperson is. I was just concerned with the fact that he came down off. I kept pushing him and the more I did, the lower the rate got. But I went ahead and signed up knowing that if it didn't seem right to me, I would cancel. He said he's gonna send my policy to me in the mail. I haven't gotten it in the mail yet and I can't read like that on my phone. I want a paper in my hands.

Their customer service is terrible. I called in today and the rep was not able to find my account with my phone number so I then found my customer number and contract he is still not able to find it. Mind you the rep that transferred me to him already called me by name and told me what kind of car I had without me saying anything. Then he gets argumentative with me when I asked for a supervisor and refuses to get me to a supervisor. He said “how am I supposed to log the call to get you to a supervisor when I don’t even know who you are and you haven’t gave me any information”. Beyond unprofessional!

I'm not one to bash anyone but when the public needs to be made aware of deceptive trade practices this is where I voice my opinion to make everyone aware. PLEASE READ YOUR CONTRACT. This company will send you an email for you to review and it has everything listed that they will cover during your warranty period so I truly thought we had finally found an honest and outstanding warranty company. I waited got my contract and placed it in the lockbox only to find out now that I need the warranty the list sent VIA email is not the same listed in the contract itself. They will not cover the issue we are experiencing please. I am now having to file a complaint with BBB and take to small claim court. And will also notate this on my other Yelp and Google reviews. This is wrong to pay for a warranty only to learn they were not truthful in their coverage. Why can't people simply be honest. This is insane. Pay over 6.000 for a warranty and it isn't true.

I googled and CARCHEX turned up and I saw that it had positive reviews. I called and customer service was very helpful. The sign-up was easy and so are the monthly payments. They come right out of your checking account. Also, you can cancel anytime without any penalty. If you decide you don't want to pay $100 anymore or you can't afford to pay, you call them and quit. I made sure of that in the beginning. I didn't want to be obligated. I've been happy with CARCHEX. We had one or two claims and they paid the repair shop right away and I didn't have any issues. One of them was expensive. It was transmission work. The repair facility got their money immediately and it was seamless. It was very quick and easy.

With Carchex, I'm able to do monthly payments instead of doing just one lump sum. Also, the documentation came in the mail pretty quick. It's all in a big booklet.

I like the review and options that CARCHEX had. Signing up for the coverage was awesome. It was simple and straightforward. The guy I talked to was efficient. I wanted something pretty comprehensive. I ended up with something that was bumper-to-bumper where it covered at least two years. Check out CARCHEX.

I wanted to get some additional coverage on my vehicle. It has higher mileage and Carchex was offering 100,000 miles coverage plan on it. They walked me through the programs and gave me their pricing. It was really pretty hands-off. There's a 30-day window to actually use the services. Hopefully, Carchex will prove to be beneficial.

The cost and plan options with CARCHEX were amazing. It would help me a lot that I can call and then I can get towed. It's really helpful to have their number. Their customer service reps were really good. Based on what we were telling them, they were really helpful. Every question I had, they answered it.

I did a little bit of looking around and it came down to Carchex and Endurance. Carchex came in a little bit better pricing and terms. The biggest benefit of the warranty with Carchex is it's lifetime.

Signing up with them was pleasant. Everybody was really nice and they explained everything in detail. They answered all my questions. The plans they offered were decent. When I got the material and looked it over, I was happy with it. But, they make you wait 30 days and 1,000 miles. I've had this thing seven months now and I've not even put 1,000 miles on my vehicle. If I can't use it after 30 days, I'm gonna cancel it. Other than that, my experience has been good so far.

Carchex was one of the first ones to get to me, which meant something. They responded to my phone call and did not wait three days. The reps answered all my questions when I was signing up. They were courteous and explained everything. I’m 70 years old and the vehicle protection is very valuable to me. I don't wanna be getting underneath the car to work on it.

They were good. Everything went fine during our purchase of Carchex.

CARCHEX answered all my questions to my satisfaction. I like the provision in the contract regarding the standalone gasket division. I'm just still skeptical because these companies try to wiggle out of helping you when you need the help.

I just signed up with CARCHEX, and I got the documents of what I purchased. I was impressed with the rep's knowledgeable about what he was selling. The process was thorough, quick and informative. He told me about the Better Business Bureau and how they have a very good rating with the Better Business Bureau. The deductible is lower than the deductible that I received from CarShield. Also, their name, CARCHEX, is actually the one who would write the check, not a third party.

Carchex had the best deal. I asked what the different variations of the warranties they have and the prices. The rep even offered monthly payment plans. It's also simple when I submit a claim. I just go anywhere I want. They cover everybody.

When I signed up with Carchex, it was easy, quick, and I received my booklet of coverages fairly quickly in the mail. I'm satisfied with the customer service so far.

I was satisfied with Carchex. They gave me a deal I could afford.

The plan that I had before was too expensive, and I could get this plan with Carchex cheaper, and it had a good match to me for what I needed, so I signed up with them.

When I purchased Carchex, the experience was smooth and easy. I liked the rep. He wasn't pushy giving my options. It was better pricing with a better rating.

They have the best coverage and price. When I signed up with them, it was a pleasant experience. The agent that was helping me was very knowledgeable. I’m satisfied.

Signing up was good. I got basic coverage on the powertrain and major parts. I had an issue with the front differential and I took my vehicle to Ford. They said they wouldn't do it. I called CARCHEX and they gave me some recommendations on where to go. The first place they sent me to said they didn't do that anymore and that CARCHEX was too hard to deal with and to do paperwork with. He said that he had to take everything apart, take pictures of the stuff on the ground and then wait for CARCHEX to approve it. Most of the time, they can't afford to have a truck up on a lift for two days waiting for the warranty company to approve the repair.

I took my car to the shop and then Carchex said, “We're not gonna fix it.” So I said, “Okay. So, y’all not gonna fix my car. So, send me my money back. There’s no point of me keeping the warranty if y’all not gonna fix my car.” They said, “Okay. You gotta print this off and then fax it back to us.” I faxed it back to them. But I still haven't got my money. They told me it was gonna take 45 days. That was in November and now, we’re in the month of February. 45 days have passed. The reps were helpful, except until this last one where I ain’t gotten my money back yet.

The rep explained everything to me and sounded so sincere. He told me what I could expect from their company. I loved the plans they offered for my vehicle. The warranty is very valuable. I need to have my car insured for it to be able to be fixed when it needs to be fixed.

I liked what CARCHEX was offering. The rep was very knowledgeable. He answered all my questions that I needed, that I didn't get from some of the other warranty companies. The best thing I like of all is that I'm not locked into anything. It's not a term contract. It's a month-to-month, so I can decide to stop it at any time. The sign-up was pretty easy. They made it simple for me to choose. They have a few plans to choose from and the plan that I chose was best suited for my needs.

Signing up wasn't bad. But when I called to try to change my credit card, I got a bunch of **. The lady I was trying to explain to was rude, to say the least. When I asked for a manager, I got hung up on. When I called again, I got put on hold. I called later that evening and got somebody totally different. I got what I needed done.

I had a horrible experience. As a matter of fact, I'm trying to get my money back right now because Carchex drew another payment out of my checkbook. I canceled it in January, and they drew the payment out two days ago. I've been trying to get ahold of them, but you gotta wait on the phone for 15 minutes. When I took my car in to have it fixed, the garage said that the fuel pump was bad. The Carchex claim agent went over there and said the compression test was not right. My mechanic said, “I don't know what your guys are looking at, but I'm telling you, I'm looking at the diagnostics of this thing, and it is bad.” But they refused to pay for it.

The cost was a little high but the policy seems to cover enough. The customer service guy was pretty decent. But I'm a little concerned that my Hyundai dealership has never worked with them.

I was checking different vendors and spoke to this gentleman from Carchex who I thought was very nice. The price seemed okay. I also liked the ability to drop any time I wanted to which was important to me. He talked me into two warranties and I agreed with him. I have Carchex on three cars now. The only thing that surprised me was I thought Carchex was the actual deliverer of the service, and that is not the case. It's another third party. That was a little disappointing that they didn't explain that to me clearly when they sold me the policy.

Purchasing the plan was very easy and easy to follow. The rep explained everything that I asked. The plans that they offered were perfectly suited for me, and the price was perfectly honest.

I was with another company and I had a bad experience. CARCHEX represented themselves a little bit better than the other company I researched on. They said they could probably do a little bit better job than what the other company represented. I gave them a try to see what they do. They offered a 30-day money back guarantee. If the plan that they offered doesn't fit what I'm looking for, I can get my money back. If something happens within that time frame, I can get my refund. The third party underwriter is the same company. People need to know that because they need to be transparent about it. If you're gonna say who you are, say who you are.

I told CARCHEX I didn't have the money right then and they understood. The rep was straight-up with me and friendly.

CARCHEX sounded better than the rest. They just told me what they had. And I felt more comfortable with them.

Once Carchex got in touch with me, it was good and it went quickly. It said, “Get an instant quote.” But I was doing it late at night so they didn't call me until midday the next day. I didn't realize it was gonna be somebody had to call me. I thought I was going to be able to just get a quote online. But they recommended me their highest service first and that was the one I was looking at.

Signing up with CARCHEX was pretty easy and fast. The rep I talked to was very helpful. He was saying that I had just missed the holiday special, but then he said he was going to ask his boss if they could still do the special even though it was the day after the holiday. He got off the phone then he came back and offered me the $82 package.

The rep was thorough and convinced me to go with them. What I got wasn't the most expensive plan but it should give me a bit of protection that I needed.

The reps at CARCHEX were great. They gave me a quote of rates from last year instead of this year's new rates. They offered me the packages and I chose which one I wanted. I dealt with Jeff and he seemed like he was down-to-earth and a good person. The policy is extremely valuable to me right now with having a two-year old vehicle and if something happens to it, I need to be able to afford to fix it.

My most recent issue was with my radiator. There was a belt that was bad and there are a couple of different things that they had to look into. I was without my vehicle for a week and I didn't have to pay for anything.

The rep was pretty helpful. During the signup process, there were no issues and there was no pressure.

I canceled because I had been paying my bill faithfully for three years and then when my car needed to go into the shop, my car sat at the shop for almost a whole month. I had to Uber and Lyft back and forth to church and to places. Every week, they kept telling me that the inspector had not been to the shop. I was waiting for them to approve the claim and they never got back to me. I felt like it was unfair. I made a complaint to them about it and nothing. Also, it was hard to get customer service on the phone. I sat on the phone with them forever. But when it came for them to take the money out, they were Johnny-on-the-spot.

The rep I talked to was super nice. He wasn't pushy and wasn't trying to sell me something. There are a couple of things about the plan that I got I'm not super happy with, but it's a good plan. If something goes wrong, they would take care of it. It's just the fact that it doesn't cover seals. I have a seal going bad and if I don't fix it, the engine is gonna go. My engine is covered, but I'm still responsible for changing the seals, which is the gasket. It's a $600 or $700 repair. But I get it. It's basic maintenance and I can't hold them responsible for basic maintenance.

The first the rep offered me was 30 months and 120 a month. I said I'd like 100 better and we had agreed on $100 a month and they were going to modify the schedule but I ended up with 120 something. That was my only issue.

Signing up was very easy. They got ahold of me right away. It was amazing. I put into the computer that I wanted to be contacted and in a matter of an hour, somebody was calling me. Everything has been as the rep said it would be.

I had a policy with them that I canceled not too long into the policy, not even a month went by. It was $95 for the first month's payment and they said I would get a refund. My first payment was made on a Visa card that was a gift card and a refund would not be allowed towards a gift card. They said they would send a check in a couple of weeks but I never got the check. When I called back, I got transferred nine times and hung up on three times. Finally, they connected me to Zurich, who is the administrator of the plan, and they said they have nothing on file stating that the contract was ever canceled.

I have a claim and it's not going so well. The car broke down on a Friday and Carchex couldn't find a tow truck for me that I didn't have to pay out-of-pocket over $100. I told them that I would try to figure out a tow truck or a way to get it there myself. I called back on Monday and said I'll just pay the 125. The lady that I talked to got me one for 85 so I only had to come out of pocket $10 for the tow truck. I had it towed to the dealership on Monday at 10 o'clock in the morning. The dealership said the issue was a timing belt and they told Carchex. The car dealership told me that Carchex said they have to send out an inspector. I called the warranty people to see where they were at with that and they said that they are waiting on a diagnosis. It's a bunch of confusion and I'm still without a car. It's my first time doing this and I don't know if this is typical.

It ended up being more expensive than I thought and the guy that talked to me wasn't really on the up and up. Then, when I tried to call and ask questions, I couldn't get anybody. I figured that if I'm having a problem trying to get to them to ask a question, then I would have a problem if I needed to file a claim. Also, my Toyota dealership does not accept Carchex. They have it posted on their doors. I cancelled within the window that they gave me that I could cancel.

CARCHEX offered me the best price and they offered me the best way to pay for it. Most of the companies wanted half down and then pay the other half over the next two months. Carchex said they could do it for over four months and takes just a quarter of it a month instead of having to have half of it down. At first I thought the rep was really pushy. I told him one day I have to talk to my wife about it and that if he calls me one more time, he will not sell me anything from CARCHEX. He changed his whole attitude. I called him back a week later or so and told him that we decided we're gonna go with CARCHEX. He asked if he could call me back the next day.

CARCHEX is worth looking into. I have a 2004 vehicle. My money is kind of funny now, but I can afford that. So, I rather pay that than get hit with a big bill that I can't afford. The rep was very knowledgeable and explained the program to me thoroughly. And I liked the price.

The CARCHEX reps I talked to were great and I was quite satisfied with the sign up process.

Signing up with CARCHEX was simple and sweet. But I have a complication with having my card on file and I don't know why my money has not been taken out of there yet. Other than that, I'm good and I got the contract in the mail. My vehicle is a 2010 and I got the PowerTrain Plus Gold with Roadside Assistance. I drive a lot, so having the policy is very valuable.

When I called CARCHEX, I signed up through the representative. Later, I was a member. The rep said something about bumper to bumper. I'll be covered after 45 days, I got 20,000 miles per year, and told me about the deductible. I couldn't afford the initial payment that he told me, so he broke it down into payments of 30. And I pay 118 a month. Go throughout the package and see which one best fit you.

The guy I spoke with at CARCHEX was so easy going and understanding. They had lots of options.

I filled out my information to get a quote and then Carchex contacted me fast. The guy I talked to was really nice and explained everything to me.

I talked to Michael and he was really trying to help me because I told him I'm on a fixed income. But I canceled because I couldn't afford it and I didn't like what they had to do and how long it's gonna take to get my money back. They said it was gonna take 30 to 45 days.

The rep I worked with was amazing. She took care of everything for me. She gave me guidance on what I needed to do. She was great in customer service. She guided me once I told her exactly what I have and what I needed.

I had a warranty with my old car through Carchex so I knew they were a legit company. It worked out well for that other car. I recently signed up with them again and they were good on the phone. The plan was perfect and just what I needed. I'm still in my 30-day waiting period and I'm happy with Carchex.

The process was smooth. There are quite a few options, but the plan prices seem reasonable. I went with the one that gave me the most protection for the longest time. I plan on having the car for a long time. If I'd have another car needing warranty, I'd use Carchex again.

Signing up was an easy process. The reps told me everything about it and what the different offers offer. Also, there really weren't any requirements. They just asked me how many miles I have on the car. Then I have to wait 1,000 miles or 30 days for the extended warranty to kick in. I do wish that I can talk to them to let them know that if they're going to offer an extended warranty, offer something that is affordable and also makes a difference to what can really help the person, because a lot of people are not rich.

I recently got Carchex and the rep was courteous and answered the questions that I needed right there.

When I signed up with Carchex, it was good. Not a whole lot of pressure like some of the other companies that I'd called. I was busy at the time and they told me, "Just whenever you're ready, let us know." Had a few follow-ups in between there and that was positive. They also offered good coverage.

The reps I spoke with were both polite and professional. They took care of my application over the phone.

I went with CARCHEX because of the financial aspects of it with my budget. Customer service seemed to do a good job of trying to accommodate me financially. CARCHEX has all the services that I was hoping for an extender warranty on my car. Hopefully, that won't change.

The customer service representative I spoke to was very knowledgeable about the product I purchased. He also made sure that I received the best offer possible. He was not pushy trying to sell me on the product that I was inquiring about which left me very comfortable in purchasing the product I chose.

I was looking at the paperwork that Carchex sent me and it does not add up to what they told me. They sent me the paperwork and it's 50,000 miles, which I do not agree with. I got to call back because I don't like being lied to and if I could get this straight, it'd be all right.

The rep who usually answers their phone is very pushy. He tries to push you into things and it's crazy. I recommended these two people to him and they called me and told me to not recommend them to Carchex anymore. They also told me that if I have any sense, I'll leave Carchex too. They said the rep was very nasty. I won't recommend anybody else to them because of that experience there with that guy.

I spoke to a real person and went over my options. He got me a quote and I'm very satisfied with the plan that was presented. All my questions were answered. The coverage gives me peace of mind.

I purchased a Warranty (Centennial Plan) on 11/26/21. I tried to use the warranty on an issue with my car regarding a failed “Window Motor” on March 10th, 2022. This is clearly covered under the Plan Coverage under Electrical components covered. I was sold on the premise that I can “Take your Vehicle to a licensed repair facility of Your Choice” which includes a dealer, that was confirmed since I take my car to the dealer for service.

I talked to Kevin over the phone to get an extended warranty back in November 2022. He sold me the policy and he assure me that if I don't like the policy, I can cancel it within 30 DAYS. Well the following day I emailed Mr. Kevin to cancel the policy and to this date he or his company hasn't refunded my money. Now they keep taking the payment for a policy that I requested to get cancel the following day. I have called Kevin, I have called the company, I have emailed the company on their cancellation page, with no response. Give me my money back.

Mechanic was unable to get approval for repairs, he called on Thursday and it wasn't until Monday before getting answered after numerous attempts being placed on hold. Then when it came time to pay mechanic, I paid $100 deductible and was shocked that refused to pay 100% of part, credit for $88 & I had to make the difference of $50. I made 2 phone calls, both times after 15 minutes on hold, left messages & so far no return calls! If you purchase a warranty plan from Carchex, be prepared to suffer frustration!!!

Signing up with CARCHEX was pretty much straightforward and easy and it’s affordable as well. The rep told me my initial payment amount, and what it would be every month. We went over it in some more detail. There wasn't anything that was not comprehensible. He said I got the front-to-back coverage, so it probably is gonna cover the entire car.

The enrolling process with CARCHEX was pretty quick. It was easy. They pretty much answered all my questions and concerns. I’m satisfied.

The representatives from CARCHEX had good communication. They were very helpful and didn’t try to push me to sell the product.

My contract effective date: 07/19/2022. I have been calling for days. Steven ** will not answer my calls or messages or respond to emails sent. Steven opened my account. Also no one in your company will answer my calls. I believe my phone number is in your server and automatically Disconnects when I call. Now that you know I have canceled on - Dec. 6th 2022 You no longer communicate with me. Not a nice trick. Not what anyone would consider to be a reputable business practice. It akin to telemarketing type scams of the 90s. I open, Now I wish to cancel.. company refuses And keeps charging me. Tell me..do you really believe there's no legal remedy here? Oh that's right you don't respond.

I had a good experience with CARCHEX. They walked me through and got me a good deal. The plan they had offered sounded good. I've told them never had an extended warranty before, so I was trying it out. The rep told me I could cancel at any time. If it doesn't work, I'm gonna cancel it.

I bought the best coverage which is Titanium for $4.5K, a year later when I had two legitimate claims for $1300 (after me already paying them over $1k) in total... They were going to pay only for a 2-hour job that takes 4, $115 per hour instead of what the dealership charges and not even cover an OEM part. So I had to pay $1000 out of pocket and they would cover $300? Who needs such a warranty?? That's just another scam.

The application process was very easy. The reps were really pros at this. I could tell they knocked out a lot of sales per day. They were so efficient. I made them send me some documentation first, and they sent me a very detailed contract in an email and convinced me they were real, so I signed up. Then I got the contract in the mail.

Initially, my experience with Carchex was good. But it hasn't been so good since. I was looking for some protection for my car because I was under the impression that my current warranty was getting ready to expire. But I dug deeper into my current policy and it doesn't expire for a year. I have another 5,000 miles on it. I don't drive the car that often, so I decided rather than buying a new policy, I would hold on to the one that I have.

I had a warranty with Endurance, and I enjoyed it but when my car broke down, they didn't want to fix it because of a bag that was in my car, so I went to look for another extended warranty company, and I came up on CARCHEX. I spoke with a representative. He seemed pretty knowledgeable. My thing is I tried to cancel this thing because I and Endurance settled our differences and for some reason, I cannot get a refund, which was taken out on the 1st and not the 2nd as I asked.

The guy that I worked with made me feel comfortable, and communication-wise, he got back to me immediately. The only thing was that I wasn't able to find what was exactly included in the plans, but they were able to email me everything and the differences. I got three different quotes, from the plan I picked, the plan below that I picked, and the plan above that I picked. Then they gave me the breakdown of each thing that was covered.

CARCHEX had a good price. They had a good set of benefits. The representative was very clear and thoughtful and explained all the information to me. He made sure that I understood what it was that I was getting into. So, I was happy about that.

I had a telephone call with a gentleman from CARCHEX and he quoted some prices, which were fairly high but I could live with. He then sent me an email to confirm his phone discussion and each, for five years, was $1,000 higher than what he had quoted on the phone. It took about a week to work that out and that didn't thrill me. Eventually, CARCHEX honored the original price that I was quoted on the phone.

Probably the WORST company I've ever dealt with. Carshield is who they use. Carshield has horrible reviews online. I see why they use Carchex as the name for the company to cover up because there aren't as many bad reviews about them. My car has been in the shop for over 33 days. They keep giving me the runaround, I feel they are trying to find an excuse not to pay. Everything in my contract states that this is covered. I will get a lawyer involved if they don't pay. I have the time and the money. I'm ready to fight against this horrible company. I will not let them take advantage of me like they are doing with so many people. Do me a favor and stay far away from this company. They are 100% a scam.

CARCHEX didn't come through as a high-pressure sales tactic. They presented things and answered questions that I had. They did not go, “Oh, if you don't do it today, you're going to lose a discount of such and such,” or different examples they would come up with. But CARCHEX needs to make it clear and upfront that there is a period of one month or 1000 miles that you're actually paying for that is excluded that you can't turn a claim in. They're all good at sidestepping that issue.

Carchex was able to apply a lot of discounts for me. They said, “We are running a Cyber Monday deal. You’re calling the day after, but we're gonna apply the discounts.” They were very reasonable for the cost. I was getting the same coverage for almost half the price of another provider. The rep was also very nice. He explained everything and answered all my questions. I put him on speakerphone so my husband who's always very leery of people selling insurance could listen. I told him to tell me what were not covered because I wanted to know what I'm gonna have to pay out of pocket for. It was easier to hear what's not covered versus what is covered. He said it's a bumper-to-bumper warranty for my car.

It was an easy experience. I liked the rep with Carchex. He explained everything nicely. The price was good.

It was time for me to get a warranty and I asked my son which one should I get and he recommended CARCHEX. Signing up with them was very good.

The biggest thing I liked about the CARCHEX rep is I know they're a commission, but they weren't pushy. He also brought his manager on too. I would deal with CARCHEX again if I had to call them for their service.

Everything went well with Carchex. The rep was helpful and informative.

Signing up with CARCHEX was good. Their rep answered all my questions. I made sure I had every question answered. He did everything he could.

Carchex is the best value for the money. It’s an easy purchase. They were not pushy.

The representative went through everything and made sure I understood. He answered my questions. I got my information to read the other day. I went through and read it. It was everything that we discussed. There were no hidden clauses. I feel good about it.

CARCHEX was a nightmare to cancel. I signed up in the evening. Then the next day, we went and bought our car and discovered that we already had all that warranty on it. So, we didn't need what I had signed up for. So I called back to cancel it. It was wonderful when I signed up but then when I tried to call back to cancel, they kind of gave me an attitude. I spent a couple of days trying to cancel it but it was finally canceled now, so it's all done.

I had to settle for a policy that is very expensive! I had to cancel CarShield at $110/ month (very affordable) then had to cancel Omega because I was conned into this program thinking it was Zurich at $110/month. $140 is very expensive. Hope I don't have to cancel because of affordability!

I did a check on feedback and on reports on who was satisfied with Carchex. The sign-up was very easy. I talked to a gentleman and he was full of a lot of information. He told me a lot of stuff so I felt very confident with him. I went with the best policy there was for what I have. If something happens, this policy is very valuable. If nothing happens, then it's a waste of money.

I want my money back and I want to cancel. Can't get in touch with anyone!!! Please just cancel and give me my money back. I've seen way too many bad reviews from you guys. I just started it yesterday. But I just want money back. Thanks and have a great day.

I just purchased Carchex and there's a waiting period. Everything's good. I talked to customer service right after for some questions and they did a very good job explaining it. I only have one concern. Carchex is not really the policy facilitator and they sell it to other companies. I'm worried that there will be issues over there.

I've had my hands on my motor too much and I was getting tired of trying to fix it myself. Carchex was just a precautionary measure in case something worse were to happen. It would save me time, effort, and money. The initial gentleman I spoke with was very upfront and very welcoming. He was able to help me understand what I was looking into and was able to explain to me the needs that I was asking and made sure that I understood it all. He turned me to his supervisor because at first because I didn't really like the monthly payment. They were able to get me to a payment that I was able to agree upon. They initially wanted 200 something every month and that was a little out of my price range so they got me down to about 170. I was more comfortable with that. It’s an extended time period of paying but it's better than over 200 a month on top of the 300 that I already paid for my car.

I found an email from CARCHEX so I gave them a call because I went online and I saw that CARCHEX was higher rated than Endurance, which I initially worked with. The representative that I talked to pointed out something very important, which is the limit of liability. I wasn't aware of that. My car is a 2011 BMW and it's a beautiful car. It's not new and it's only gonna go lower over time. The limit of liability to the value of the car renders the policy useless. By the end of the policy, you would have paid more money for the policy than what the car is worth. If you're gonna cover me for $5,000 and charge me $600 for the policy upfront, this is a scam. CARCHEX offered a $15,000 limit of liability, which is more than enough to fix whatever happened with the car. Even if it's something with the engine, the warranty still covers it.

Fred, the rep I talked to over the phone, was a nice guy. But yesterday, I called Carchex to try to cancel my extended warranty because I found out I’m going to sell my car and I got transferred four times before they finally just stopped answering the phone. So, I haven’t even canceled it yet.

I had a good and very helpful experience with the rep who set up the coverage for me. It was explained that I could use it in any place I wanted to take it to and it was in the basics of the policy that I had to wait 30 days or 1,000 miles. Carchex seems like they have good quality products.

I had looked through several aftermarket car warranties, and at the time, CARCHEX gave me a better option. I also had a great interaction with them.

They explained everything in full detail when I was signing up and I was happy with what they had. I liked the package deal that I got. They told me I had to make my first payment upfront with my credit card and after that, they're gonna start taking the money out every month for three years. I have to pay for three years but I have five years' worth of coverage. Carchex is a good company and they have great customer service.

Carchex gives more years than Protect My Car does.

The reps at Carchex were good. I got what I wanted. I have a bumper-to-bumper coverage and I have to have so many miles before I can use it. I had one small problem but it was a computer-generated error. The policy wasn't completely filled out correctly in the book. They spelled my street address wrong and they had a couple of other little errors but the rep said he got it corrected and he’ll send me a new copy.

The rep broke the coverage down by years and mileage, and gave additional packages that may be suitable for my needs. I was very much satisfied with the coverage I signed up for. I'm very apprehensive about certain things especially with extended warranty programs because they can tell you one thing and it's something totally different. I was skeptical about Carchex because it's almost like they're stupid to be true. I'm just waiting for the catch. But Carchex is a good program.