CARCHEX Reviews

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Edited by: Morgan Cutolo

About CARCHEX

CARCHEX sells extended auto warranties and related vehicle protection products. It partners with third-party providers rather than offering its own plans. These vehicle service contracts cover repairs due to mechanical failures or malfunctions but not collisions. Plans also come with additional benefits like roadside assistance and towing.

Pros
  • Available nationwide
  • Plans are transferable
  • Accepts high-mileage vehicles
  • Helpful sales reps
Cons
  • May be hard to cancel
  • Some contracts aren't renewable

CARCHEX Reviews

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    Page 21 Reviews 3635 - 3835
    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 16, 2015

    The gentleman from Carchex was very helpful and informative with his work. He called and worked with me in every way because I didn't know anything about it. He was patient with me and an excellent salesperson. I use to have coverage on my vehicle, but for some apparent reason, they stopped, so I had to find another company because a protection plan is valuable for me. I have Carchex now but so far I haven't had a chance to use it yet.

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    Verified purchase

    Reviewed Nov. 16, 2015

    I had a policy with Carchex since March and I just renewed. It was a good interaction with the protection specialist. Overall, I'm satisfied with them.

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    Verified purchase
    Coverage

    Reviewed Nov. 16, 2015

    The extended coverage costs so much but the representative from CARCHEX who I talked to was nice and he made sure everything is right. He explained everything to me, assisted me thoroughly and answered all my questions.

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    Verified purchase

    Reviewed Nov. 16, 2015

    I looked up a few extended coverage policy and the CARCHEX deal sounded better to me. I enjoyed the protection specialist and he has worked with me and I had no problems. Right now, I’ve had no problems with my car but it’s been extremely easy getting it done and everything was explained to me and sounded good.

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    Customer Service

    Reviewed Nov. 15, 2015

    I have this older vehicle and I don’t want to deal with the problems after the first thousand miles so I got an extended coverage policy for it. Having it gives me comfort of knowing that major things are taken care of. Purchasing the protection plan from CARCHEX was fairly easy. The protection specialist was fine and he was the most professional (out of the few who called) unlike the ones in used car sales. I want to be treated like it's a service, not some timeshare deal.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 15, 2015

    Purchasing the vehicle protection plan from CARCHEX was good. I went online and wanted a quote, and got a call pretty quickly after that. The salesperson was a little pushy. It seems that they just wanted to make a sale because when I was talking to the salesperson, she went through the material quickly and we weren't afforded much time to read through the documentation. I felt a bit of sales pressure but I already knew it as it's what I expected. That was the only negative in the experience.

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    Customer ServiceCoverage

    Reviewed Nov. 15, 2015

    I got an extended coverage from Carchex and purchasing it was easy. The protection specialist was very good and he thoroughly assisted me and was able to answer all my questions and explained things to me. Overall, Carchex is a cool service.

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    Verified purchase
    Price

    Reviewed Nov. 15, 2015

    I have a very expensive car. If my transmission were to go out, it would cost me $5,000 so when the Carchex guy was explaining everything to me, I asked if I might have to get my Ferrari fixed, I wanted know the amount. He answered that I'll just pay a hundred-dollar deductible and I decided to see him then. I went online and just got it. I was scared of a person getting my card number and had done research on it, went on ahead and had it debited on my account. The protection specialist thoroughly assisted me.

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    Verified purchase
    Customer Service

    Reviewed Nov. 15, 2015

    The Carchex sales representative called me several times and I ended up going with them because of that. I have yet to experience dealing with them but I'm happy so far.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 15, 2015

    My vehicle is a foreign car and it didn't have a warranty on it, so I looked into acquiring an extended coverage. CARCHEX was sending me information for the last few months and I finally responded. The protection specialist was very friendly and good. I was very pleased with the initial interaction. But I've been trying to contact somebody from their customer service line, which is not very good. So I'm very dissatisfied right now.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed Nov. 14, 2015

    My car has a popping sound whenever I turn and they told me it’s the rack and pinion, and not the wheel bearing and my tire rods. So we fixed the rack and pinion and it’s still making the same sound. The technician said, “Ma’am, I’m going to look at it again. It’s your rack and pinion side”. It came out of my pocket again. Then something else went wrong after they fixed it, and it had to come out of my pocket four times. I was highly pissed off that my warranty didn’t cover it. I wish Carchex called me about a month or so earlier because I paid for the these things from my pocket. I’m waiting now for my wheel bearing.

    I never heard of any other extended coverage provider because I never really looked and shopped around. I‘ve always gone with the warranty that comes with the car. My cousin told me he went to Carchex and that all he had to pay was $100 for all the work that was done to his car. I need something like that. It was easy signing up for Carchex. The protection specialist was nice. He called me if I’m having a problem. If I had, I call him and he will call me back. Everything was great.

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    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 14, 2015

    Our vehicle is getting older and I thought it would be a good time to acquire an extended coverage for it. I got an email from Carchex - I wasn't looking for anybody in particular but when I got the email I sorted it out - and it was reasonable. The protection specialist was very good and answered a lot of questions and told me what would be under warranty. Purchasing experience with them was very good. Having a vehicle protection plan is very valuable especially in a diesel as when they break down they're expensive.

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    Verified purchase

    Reviewed Nov. 14, 2015

    I got my vehicle about a year and a half ago and I didn't buy an extended warranty that time from the dealer. I think a protection plan is good and valuable so I figured I'd buy one now being on the safe side. You don't know what's going to happen. The specialist from Carchex was good. He answered all of my questions and thoroughly assisted me. Purchasing the plan from them was easy process. In fact, I just sent the contract back to them.

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    Verified purchase

    Reviewed Nov. 14, 2015

    With every thing I have read it seem to be a great warranty. I will tell my family about it.

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    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2015

    My third party warranty was over and I was contacted by someone from CARCHEX and explained how the warranty will work out for me. But that time when he called I wasn’t able to purchase the insurance due to financial reasons, so when I got my social security check the second Wednesday of last month, I had given permission to debit my account and take out the first month. I’d recommend them due to the package in the mail that I received and the gentleman that was on the phone talking to me.

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    Verified purchase

    Reviewed Nov. 14, 2015

    I didn’t use CARCHEX yet and I hope not to have to use them but I have a very good experience with them as of now. The salesman explained everything and he lead me to the right warranty.

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    Verified purchase
    Price

    Reviewed Nov. 14, 2015

    It was because of the type of vehicle that I have that I decided to get an extended warranty. I wanted to make sure it'll keep functioning and will be ready to go at all times. If something happens, I want to be able to be able to take care of it. And even though the warranty costs more, it's well worth it. Having a protection plan for me is 100% valuable. It's like having a damned marine. With Carchex, I dealt with Alex and it was good. I do appreciate having somebody like him. To this moment, Carchex has been superb. Everything has been perfect.

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    Verified purchase
    Coverage

    Reviewed Nov. 14, 2015

    I did a little research on Carchex and talked to a few mechanics and they said it was pretty good. I wanted the best one so I purchased an extended coverage policy from Carchex and it was easy. I called and had some questions. I was on hold - they were really busy talking to other clients at the time but it was okay. Everything has been smooth for me and I'm pleased with them.

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    Coverage

    Reviewed Nov. 14, 2015

    I purchased a vehicle that is a couple years old and the factory warranty is expired. It is very valuable to have a vehicle protection plan, so I purchased the coverage. My purchasing experience was great - the form is easy to fill-out and user-friendly. The protection specialist was very detailed and knowledgeable. He knew a lot about the product they sell, and he answered all the questions that I would've had before I even asked.

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    Verified purchase

    Reviewed Nov. 14, 2015

    The service from Carchex has been outstanding. So far, everything has been great and I'm pleased.

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    Verified purchase

    Reviewed Nov. 13, 2015

    Carchex's protection specialist was great and well spoken. He gave me lots of information and told me about a couple of different plans. Furthermore, I have really found the vehicle protection plan valuable. I've had it for the last two years on my car and used it a couple of times so it's a good thing.

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    Verified purchase

    Reviewed Nov. 13, 2015

    The CARCHEX team did a good job. I was pleased with what and how they explained the protection plan and how they put everything in the perspective and easy for me to understand. It was a wonderful experience. I would recommend it to a friend and family member.

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    Verified purchase
    CoveragePrice

    Reviewed Nov. 13, 2015

    So far, I haven't had any issues with CARCHEX. Having said that, it's all straightforward and everything has been easy and going along. I figured it would be a good idea to acquire extended coverage for my vehicle since it's a Ford and they start having issues around this age. It's also easier and cheaper to pay it off monthly in anticipation of any issues.

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    Customer Service

    Reviewed Nov. 13, 2015

    I first received a notice in the mail telling me that my current was running and that it would be inexpensive. I had a major issue so I jumped on and got CARCHEX. My overall experience with them has been pretty easy and when I talked to their protection specialists, they were able to answer all of my questions and helped me in every way. I consider this protection plan to be very valuable and I would recommend it.

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    Verified purchase

    Reviewed Nov. 13, 2015

    My vehicle is 2012 and it had a lot of recall. I got an extended coverage policy for it to make sure that if major parts break down, it’ll be covered and I wouldn’t be spending large sum of money just to make the car move. I went with CARCHEX over other provider because of the price. In addition, their protection specialist was knowledgeable and the process of buying from them was easy.

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    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2015

    Their customer service was good and I would recommend them to a friend.

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    Verified purchase

    Reviewed Nov. 13, 2015

    It's the first early days within my contract. I usually reviewed other coverage for the other companies that I went through and Carfax recommended Carchex. The people at Carchex were helpful and thoroughly assisted me.

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    Verified purchase

    Reviewed Nov. 12, 2015

    Everything was fine with CARCHEX and I'd recommend it. The process of getting signed up was straight to the point and very clear and I understood everything they explained to me.

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    Verified purchase
    Customer Service

    Reviewed Nov. 12, 2015

    I had an extended coverage policy previously. It was expired and I intend to keep the car for a couple more years, so I thought it would be a good idea to continue to get it covered. It was very easy purchasing the protection plan from CARCHEX. The protection specialist is informed and able to assist me and answer all my questions. It's very valuable to have a vehicle protection plan for my car.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 12, 2015

    Getting signed up with CARCHEX was great, fast and easy. It went rather well. They should keep doing a good job and I will recommend them to a friend.

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    Verified purchase

    Reviewed Nov. 12, 2015

    Julie was the best representative I've ever had to deal with. She sent and went over the quotes with me and I told her, "Let me think about it and I'd give you a call back". I told her to give me a call if I didn't call her back a certain time. She called back and said, "We spoke a couple of days ago about your extended warranty". She was very courteous and nice. I didn't even have much questions and she was answering all the questions that you would possibly have. She was totally awesome and definitely the keeper. I would definitely recommend.

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    Verified purchase

    Reviewed Nov. 12, 2015

    I recommend Carchex. I've had no problems working with their protection specialist in purchasing it, I felt I was thoroughly assisted. They sent a comparison based on me getting Carfax and I liked Carchex's comparison better than what I was offered.

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    Verified purchase

    Reviewed Nov. 12, 2015

    I needed an extended warranty on my car and Carchex was the best deal to me. The purchasing process was very simple and easy and the specialist answered all the questions that I asked him. I'll recommend it.

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    Verified purchase

    Reviewed Nov. 11, 2015

    Carchex has been a great experience. The representative that helped me was the best. She helped me understand everything and I love the pack that she gave me.

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    Verified purchase

    Reviewed Nov. 11, 2015

    My car's warranty was out so I decided to purchase an extended coverage policy. The guy that CARCHEX had on there was the same guy that it has on TV. There was no problem purchasing my protection plan from them and it went right through. Also, the protection specialist was great. I'm satisfied with CARCHEX.

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    Verified purchase
    Coverage

    Reviewed Nov. 11, 2015

    They let me think the extended coverage is more than what it's supposed to be so I sent in the cancellation notice on Monday.

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    Factual basis uncertain
    Verified purchase

    Reviewed Nov. 11, 2015

    It is very valuable to have a vehicle protection plan. The warranty on my vehicle run out and I wanted to have coverage, so I decided to acquire one. Carchex had everything I thought that I need, so I went with them. I also had good interactions with their protection specialist.

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    Verified purchase
    Coverage

    Reviewed Nov. 11, 2015

    I love my cars and wanted to see them covered so when one of the warranties ran out, I decided to get extended coverage. Carchex gave me something to use. Their specialist did a good job and gave me all the information I asked for. I would recommend them but I didn't realize I did it on both of my vehicles - one of them is still good for another two years. I'm paying for two extended warranties on one vehicle and I was getting ready to call to cancel one of them.

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    Verified purchase
    Price

    Reviewed Nov. 10, 2015

    I like Carchex' monthly payment and that I can cancel it anytime. The gentleman I dealt with, Anthony, was very helpful. He explained everything to me very well. The most important thing was that I don't have to pay them a big sum for two or three years. And when I sell the car in six months, I can cancel the warranty. I have a car worth $60,000. If there's something that happens to it, the cost will be very expensive. With Carchex, everything is perfect.

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    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2015

    We are very pleased with the follow-up to our inquiry regarding Carchex services. Customer Service Representative, Steve ** was engaging, enthusiastic, candid and informative. He provided solid responses to our policy questions, and was responsive to our need for information. Mr. ** represents the best in customer service representatives - far better than Comcast, Apple, Geico, AAA, and other companies with whom we conduct business. Thank you!

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    Verified purchase

    Reviewed Nov. 10, 2015

    I like to have coverage and was looking online and saw CARCHEX. Their specialists were courteous, knowledgeable, and helpful. I haven't really read over the plan but I'm happy with them so far.

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    Verified purchase
    Coverage

    Reviewed Nov. 10, 2015

    Phil was helpful and also enlightened me when I thought something was bumper to bumper coverage and it was not. He got me a plan which met my needs and worked with me so it would fit within my budget. Great job and so far so good!

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    Verified purchase

    Reviewed Nov. 10, 2015

    I haven't used or done anything with them yet since signing up, but it was a good experience to purchase my vehicle protection plan from CARCHEX. My interactions with the protection specialist was pretty good. It wasn't too prolonged.

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    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2015

    Purchasing a protection plan from CARCHEX was easy and the customer service was great. The protection specialist was very helpful. It was great.

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    Verified purchase
    Coverage

    Reviewed Nov. 10, 2015

    I initially thought I can't get my car covered since it's now three years old. Then I signed up with CARCHEX and they sent me documentation, but I don't have any experience with them yet. Their protection specialist was good though.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 10, 2015

    CARCHEX is really fine to me. I enjoy their customer care and the call back to do a cancellation. I didn't get a hard time and they all treated me with a lot of respect and concern so definitely I would use them again. They definitely did a good job. I would refer them to all of my friends if they needed extended car warranty.

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    Verified purchase
    Coverage

    Reviewed Nov. 10, 2015

    We got new vehicles and didn’t want to have to worry about breakdown since we’re getting up in our age, so we acquired our extended coverage from Carchex, and their guy was very knowledgeable. He seemed like a nice person and was very helpful. Also, their specialist thoroughly assisted me, and was very good at his job. I’d recommend them.

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    Verified purchase
    Coverage

    Reviewed Nov. 9, 2015

    I bought a car with an extended coverage on it. The plan really helped so I extended it. Purchasing the vehicle protection plan was easy and the protection specialist from Carchex was nice and helpful.

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    Verified purchase

    Reviewed Nov. 9, 2015

    We were very please with the serve that got. Will tell family and friends.

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    Verified purchase
    Claims Handling

    Reviewed Nov. 9, 2015

    I bought a vehicle from a used car dealership and the gentleman sold me a warranty. He sold me a warranty off the lot. He took the first two payments. But when I went to go put the claim in for the estimate of $2700, the warranty company claimed they never heard of us. So nobody ever processed the warranty. That ultimately left me without a warranty. I'm getting the car fixed now. I didn't put in the claim with Carchex and I got a warranty so anything thereafter the car is fixed, it'll be covered. Carchex is great. I haven't had any issues. Everything's good, so far. They sent me a packet, I reviewed the packet with my wife. Everything's going good. Their protection specialist explained everything. It was real clear. Other than that, everything worked out.

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    Verified purchase

    Reviewed Nov. 9, 2015

    I'd recommend CARCHEX. The protection specialist was friendly and assisted me thoroughly. Also, he was knowledgeable, explained everything, and I understood and appreciate it.

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    Verified purchase
    Coverage

    Reviewed Nov. 9, 2015

    I acquired extended coverage for my vehicle from Carchex because it was a good opportunity to get on maintenance and stuff that'll keep my vehicle up to par. It's very reasonable. I had a good experience with the protection specialist and he assisted me thoroughly. I think it's a need to have a vehicle protection plan.

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    Verified purchase

    Reviewed Nov. 9, 2015

    I had a Toyota Camry 2002 car, which was good but something happened anyway. I spent a lot of money for repairs. This time I'm going to get something to help me. So I look into acquiring extended coverage for my vehicle and got Carchex. I haven't received my package yet, but I feel comfortable because I don't have to kill myself for car repairs. The man I spoke to about Carchex was very helpful and patient. I feel that he thoroughly assisted me in purchasing my plan. I spoke about Carchex to one of my friends, who got an Infiniti car.

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    Verified purchase

    Reviewed Nov. 9, 2015

    The protection specialist from Carchex was good and absolutely assisted me. It's valuable to have a protection plan because I can't afford if something goes wrong to my car. I wish I knew that before my warranty ran out. I would have got it before.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 9, 2015

    I bought a used car, it's old and I wanted to have coverage in case something goes wrong. I called CARCHEX after I got mail and the plans were explained to me. I got the plan coverage details through the mail and then confirmed with them. The protection specialists are knowledgeable and good and so far I'm happy. Like health insurance, we need to have the CARCHEX plan that's required at this time in America.

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    Customer ServiceTech

    Reviewed Nov. 9, 2015

    When I bought my truck, the dealer tried to sell me a warranty. I almost wanted to get it. I started looking into it and then saw CARCHEX and looked at their reviews. I called them and I was very pleased with my experience. I guess I got the best warranty plan. I have recommended a couple of people to CARCHEX.

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    Punctuality & Speed

    Reviewed Nov. 9, 2015

    I want to be covered in the event that something happens, so I purchased an extended coverage for my vehicle. Purchasing the extended warranty was pretty fast. I haven't had a chance to use the service to figure out how it's going to work on the other end of it which I think is important, but everything worked out. People followed up with me really quickly and were helpful in giving the information that I needed in a timely manner. I'd recommend them.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & Speed

    Reviewed Nov. 9, 2015

    I looked into acquiring extended coverage because I have a Cadillac and I understand that parts and labors for Cadillac of any year can be expensive. If it’s something enormous amount of money it’d take, then that car will probably sit for a couple of weeks as opposed to maybe just having it looked at. I got a statement in the mail about CARCHEX and the warranty or something like that and then I just tossed it to the side and eventually, I threw it away. And lo and behold, he called me back a couple of weeks later, and I just felt glad. They had a purpose in it for me to go ahead and consider the warranty.

    It was a little baffling when I purchased the plan. Maybe that was my approach. And I’m about 98% to 99% sure now that it’s all good. I’d hate to pay three or four payments and then try to take my car and get it serviced and then people look at me crazy or something. But I talked to several people at CARCHEX, and they seem a little convincing. But there are scammers out here this day and time, and I’m not old. I know they target people. There are a lot of scams going on out here and there.

    They were very friendly at CARCHEX. James is my own personal representative or whatever. He’s the guy who sold me. He was good. He was evasive; I couldn’t get him. I couldn’t get his voicemail or any of that in the beginning. That’s what made me really think, “Uh-oh, is this thing for real?” And then too I was thinking, “Wait a minute, we’re talking $100 a year paying people to scam.” That don’t sound like a whole lot of money that they really want. I was looking at both ends of the spectrum. If they’re scamming, why don’t they want $5,000 or $6,000? A hundred dollars now, I’ve caught my losses and going about my business for $110, not to say that I got it like that.

    When we first started the payment arrangement, I may have gotten a little out of character -- we did the thing on a Monday and then the money thing was translated on a Friday, and I got a little confused by that. They were more relaxed than I was. And as a result of that, I was a little bit irate and I thought that it was a scam. I kept getting voicemails and all kind of red flags kind of popped up. I finally talked to a couple of people, and they told me otherwise, and then too I was wondering why it took so long for me to get any kind of brochure, the statement, or anything in the mail, which it took nine days.

    They said it could take anywhere from 14 days, which I did finally get something in the mail. I paid a couple of payments, I want to try it, maybe the first of the year, barring anything happens to my vehicle. I just want to make sure everything’s a go. I don’t want to be scammed. Ironically enough, I was just about to go to Crest Cadillac today or any Cadillac dealer and ask them are they familiar with CARCHEX.

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    Verified purchase
    Price

    Reviewed Nov. 9, 2015

    When I took my car to a car wash that had one of those high powered washes, it wiped out my rear camera. If I didn't have a warranty (a different one) at that time, it would have cost me $400 to replace it. That experience taught me that sometimes extended warranties are well worth the value. When I purchased one from CARCHEX, it was easy and I was able to get what I wanted. It was all online when I talked to their protection specialist. It hasn't been a month since I've had them so I haven't had any experience with them yet. But having it is a nice peace of mind. Now, all I do is make sure I keep a little prepaid card handy so I have the hundred dollars available in case I ever need it. The only problem is they were not clear about the payment and they never told me how long I'm supposed to make it.

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    Customer ServicePrice

    Reviewed Nov. 9, 2015

    I was looking at a new vehicle and I thought my vehicle is going to have to last me another year or two if I want to afford this one. Because all these prices are ridiculous. I had a gentleman from CARCHEX call me and he was very nice. The purchasing experience has been very easy and pleasant. I have to have a thousand miles on the vehicle and it’s probably going to take me three or four months of payments before I even reach that. It’s the only drawback on the warranty.

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    CoverageSales & Marketing

    Reviewed Nov. 9, 2015

    I work in Alaska and my wife drives the car so I acquired an extended coverage to protect it for any kind of problems. I like to protect my family so that’s the reason I have to buy warranties like that, to be safe. And I'm happy with my purchasing experience with CARCHEX because I got a pretty good attention with the sales guy. I'd recommend CARCHEX.

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    Customer ServiceCoverage

    Reviewed Nov. 8, 2015

    CARCHEX called me many times. One of the reps told me that I may need a warranty if I have a new vehicle and it can fix everything. Another one of them told me that I have to make a new contract or it will not cover everything. He also said I had to pay $130 and have to cancel the other one for the new one. I didn't understand one of them, but they helped me. I started last month.

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    Verified purchase

    Reviewed Nov. 8, 2015

    It is very important for me to have a vehicle protection plan, and purchasing it from Carchex has been very easy. Their protection specialist has thoroughly assisted me. The plan works for me.

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    Punctuality & Speed

    Reviewed Nov. 8, 2015

    The lady that help me her name is Hope and she was a real nice and pleasing person to talk to. I told her she can sell heart to the devil. Only because she act as if she really cared and these days that's what people need to feel. We talked as if we knew each other for years. I wish all my bill collectors had a Hope, maybe they would get paid on time.

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    Verified purchase

    Reviewed Nov. 8, 2015

    Having a vehicle protection plan is valuable but a lot of auto insurance companies wouldn't take 2006's, but CARCHEX does. I had to wait a little to get the paperwork but after reading it, their plan was pretty good. Purchasing it was easy. They answered all my questions and assisted me thoroughly. CARCHEX is excellent.

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    Customer Service

    Reviewed Nov. 8, 2015

    I decided to get extended coverage for my vehicle for added security. Purchasing with Carchex was a good experience and the gentleman who helped me was real professional. He was very knowledgeable as to the different things I was asking him. He gave me some ideas and certain packages that the company had. So it was very easy for me to make my determination as to which package that I wanted to go with. That's why I went on and went with them. He also explained to me that he was going to be my go-to person to where if anything happens or if I wanted to upgrade anything, to call him and he gave me all his information into the email. So I’m very pleased that I have him to work with. It was an awesome experience.

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    Verified purchase

    Reviewed Nov. 8, 2015

    It's very valuable to have a vehicle protection plan, so we purchased one from CARCHEX when we got a different vehicle. Their specialist was very nice and informative in talking to us. He thoroughly assisted us and answered all of our questions.

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    Verified purchase

    Reviewed Nov. 8, 2015

    We just purchased Carchex for our car. It was a premium vehicle. Their protection specialist was understandable and clear and there were no problems. Am happy with this deal.

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    Verified purchase

    Reviewed Nov. 8, 2015

    Outstanding job! Ryan was a fabulous guy. He was so positive, outgoing, very knowledgeable, and he found the best plan to meet my needs. I know the plan that I purchased is more than what I intended to spend but the way it was presented to me by Ryan made up my mind. I received the packet in the mail and it's very easy to read and understand.

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    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed Nov. 8, 2015

    I looked into acquiring extended coverage because the dealership that I got the car from didn't offer me one. I got an email and it's like a ticket to any local car dealer, so that's why I chose CARCHEX over a different extended coverage provider. My experience when purchasing the plan is actually very good. The gentleman was very knowledgeable, very polite. I felt that he thoroughly assisted. He explained everything. For me, having a vehicle protection plan is very valuable. The only thing that I was a little concerned about was whichever shop goes, the fuel, it's going to be a lot of money to repair. It was a really, really easy experience. It was a real quick deal that was explained properly and efficiently. I'd recommend them to a friend.

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    Customer Service

    Reviewed Nov. 7, 2015

    Purchasing the Carchex plan was very easy. The specialist was really helpful, informative and able to answer the questions that I asked him. That made the process easier and more comfortable. I haven't had a reason to use it yet, but it is very valuable to have a vehicle protection plan.

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    Price

    Reviewed Nov. 7, 2015

    Carchex is great and I don't have any problem with them. I decided to acquire extended coverage like Carchex for my vehicle because I was worried about my car and having issues. They can get to be rather expensive. The protection specialist who helped me was alright and I would recommend them.

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    Verified purchase

    Reviewed Nov. 7, 2015

    Everything's been good with CARCHEX. I had an excellent experience and would recommend them.

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    Coverage

    Reviewed Nov. 7, 2015

    Carchex's salesman was good. He did a fine job. He told me the facts and I hope to god it’s true because I haven’t got to read the contract on it yet. As far as the salesman, I was satisfied with what he told me what it covers.

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    Coverage

    Reviewed Nov. 7, 2015

    The warranty had expired on my vehicle so I needed something to protect myself because if you take a look at the cost for repairs and things that go wrong with the vehicle now, if misfortune happens within warranty, you're not losing any money. It's a win-win. CARCHEX made contact with me and the representative that did all my details was pretty good in explaining. It seemed to have larger coverage in everything so I agreed with it. I'm satisfied with CARCHEX so far. It's a great experience.

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    Verified purchase

    Reviewed Nov. 7, 2015

    I bought a 2006 Volkswagen Jetta for my daughter to drive next year when she turns 17. Other than a mistake with the mileage, it was a good experience with Carchex. The one who assisted me did a great job. I have no paperwork yet and nothing beats a piece of paper with information on it, but she read out some stuff. I’m going to wait a little but I might get my other 3 vehicles that don’t have a warranty under the warranty plan, depending on if they could take care of the Volkswagen without a hassle if anything happens to it.

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    Refunds & Payouts

    Reviewed Nov. 7, 2015

    It's very valuable to have a vehicle protection plan because the expenses might get very expensive and I cannot afford it out of pocket. When I found out that my warranty was almost up I renewed with CARCHEX. They were good and very helpful. I was satisfied with the experience and I'll recommend them to my family members or friends.

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    Customer ServiceCoverage

    Reviewed Nov. 6, 2015

    I decided to look into acquiring extended coverage for our vehicle for the peace of mind. I was talking to the gentleman that's part of the extended warranty firm and he was explaining to me, "You know, if you did have a situation where your car just broke down right now, what would you do? You still have to do everything." And I probably would have no transportation at all. Just to be out of town on the road, I don't have to worry about that. If something happen right now and my car breaks down, I want to leave it or be able to go stay in a hotel and get my car safety to tow. I wouldn't have to worry about it.

    I didn't look for another extended coverage provider. But after my warranty had ended on my vehicle, that's when I received a letter from CARCHEX and I called and later on, they told me about the process and everything. They know that the Bumper to Bumper warranty is good and the only thing he said that I would have to pay for would be my brakes, rotors, tune-ups, and all; everything else would be covered. The protection specialist Ivan was very knowledgeable, very courteous, had a good insight on what I needed and what was needed for my vehicle. He was real very helpful.

    Having a vehicle protection plan is very valuable. I don't wish that it'll happen, but if it does happen, at least I know I'm covered. Until I use it, I can't really rate them. From what I need for my vehicle, it would be a 5, but when something happens at 1 o'clock, 2 o'clock in the morning, will I be covered? Will I be taken care of? Will I be just sitting on the road until the next day? That's when I have a problem. But based on my purchasing experience and interactions with the team at CARCHEX, I'd recommend them.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 6, 2015

    I bought a vehicle that had only 150,000 miles on it and it had just come out of warranty and I wanted one. Carchex is still a little higher but I figured it was worth it. Signing up with them was very simple. I talked to the representative on the phone. It was no pressure. He understood that I wanted to check out the other companies and explained how much of the vehicle was covered by the program versus some of the other companies - he was right. As soon as I signed up online, he called me back and sent me a follow-up e-mail. Labor and parts are very expensive nowadays and I've used that plan once or twice and it’s paid for itself.

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    CoveragePrice

    Reviewed Nov. 6, 2015

    I needed the peace of mind that when my car breaks, the repairs would be very expensive on my vehicle so I purchased an extended coverage for my car. I feel Carchex's protection plan was very expensive and they were not willing to negotiate but it wasn't a bad experience.

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    CARCHEX
    Response from CARCHEX

    Thanks for sharing your feedback of your recent purchase of Extended Vehicle Protection on your 2009 BMW X5! I am very happy we were able to provide you peace of mind with our Titanium level of coverage.

    Our Titanium level of coverage gives you protection on all of your vehicle's components with the exception of a short list of components (typically referred to as bumper to bumper). This is the highest level of coverage available and is a great way to protect your vehicle.

    Our policies are priced based on the make and model of your vehicle as well as the amount of miles driven on the vehicle. With your vehicle, you purchased the Titanium level coverage for a vehicle with 90,000 miles on it.

    In order to help with the cost, I see we were able to include 24 months interest free financing to assist you with your purchase.

    In review of your policy and vehicle, I am confident you made a great decision in purchasing your vehicle protection plan with CARCHEX!

    If you have any additional questions about your policy, feel free to reach out to me at (877)227-2439 X 1204.

    Sincerely,
    Jason Nierwienski

    CARCHEX Customer Service Manager

    Verified purchase
    Coverage

    Reviewed Nov. 6, 2015

    I got extended coverage from CARCHEX because you don't know what to expect and you always want a peace of mind. I've been talking to one of their salesmen and I like that he was straight forward. Plus, I like how they do things. They make sure before you get any service with them, they're gonna Carfax. Their specialist was also good. I haven't had any issues with them yet but hopefully they'd also be okay if I have problems with my car or take it to any shop.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 6, 2015

    I just got with CARCHEX. It seems that they're really followed up well and sent me all the documents and everything in the mail. What they said on the phone and what they mailed me was exactly to the point so it seems like it's going to be very good. I'm retired and I don't really know a lot about cars and I have a 2009 CTS Cadillac that my husband purchased before. It's in very good condition. New vehicles are expensive and I don't want to go in to use them because I don't know anything about cars except how to put the gas. Why not have extended coverage and hold on to this vehicle. It's a Cadillac and they're good for hundreds and thousands of mileage. If anything major goes wrong I'll have a peace of mind and not have an enormous bill.

    Purchasing the vehicle protection plan was quite easy. I called the protection specialist back and forth to ask some other questions that I didn't quite understand. They answered the questions and explained everything to me. Having a vehicle protection plan is very valuable. If you own a nice car that's still running and any car out there is going to cost you $500 or $600 a month. Hopefully, I won't have any problems, I don't foresee any problems but in case I do, I have payments for only two years on this and then I have another three years that's covered. It's good for five years. I'm very satisfied.

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    Verified purchase

    Reviewed Nov. 6, 2015

    We had extended warranty on our car before but it ran out. Since having a protection plan is very valuable, we were looking for another one to extend it. Then CARCHEX contacted us and because they were the only one who did, we got it from them. The experience was good because everything and everybody from CARCHEX was nice. I'm sure I'm gonna be happy with it.

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    Price

    Reviewed Nov. 6, 2015

    My current warranty is expiring so I decided look into acquiring extended coverage for my vehicle and went with Carchex. Their representative is very knowledgeable, friendly, and helpful. I feel that they thoroughly assisted me and I would recommend them. Having a vehicle protection plan is valuable because it tends to be expensive with auto repairs.

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    Coverage

    Reviewed Nov. 5, 2015

    We had looked at different companies offering extended coverage for our vehicle and the best one we found, most reputable, was CARCHEX so we chose it. The protection specialist from CARCHEX thoroughly assisted us when we were speaking with them. They answered every question we had. The vehicle protection plan from CARCHEX was the best buy because it gives the best value for the money you pay. We would recommend CARCHEX to our friends.

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    CoveragePunctuality & Speed

    Reviewed Nov. 5, 2015

    I got a notice that the coverage for my car had expired and the car's still being financed for a couple of years, so I said, "If something happens, I want it covered." It's a good, little car and I don't think there's going to be an issue, but I'd rather pay and not need it than need it and not have it. Having a vehicle protection plan would put my mind at ease, just in case. It's a newer car to me and my understanding with the newer cars is that the main problems they running into are the computer issues. So I'm very glad I have the coverage.

    Caleb, whom I spoke with at CARCHEX, was marvelous, awesome, and excellent in explaining it all to me and walking me through all the different stages, what I could get, and what was covered and what wasn't. Because of him, purchasing our vehicle protection plan from CARCHEX was easy and user-friendly. It was a wise purchase and I'm very happy with it, so I already have recommended CARCHEX. I'm expecting some paperwork that I haven't received yet, but my mail is kind of slow here.

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    Customer ServicePrice

    Reviewed Nov. 5, 2015

    I bought the car so my son could use it. It had a low mileage but the warranty had expired. So I knew that I needed some kind of protection for the car because I never know what could happen to it. I also wanna make sure that if anything significant breaks on it, I have the coverage to cover that. So I called CARCHEX and it was a good experience. A lot of times you interact with people on the phone or via the internet and it’s not a very pleasant experience. But with Carchex it was very easy. And there are very few experiences that I’ve had lately where I could apply that one. I initiated it, then someone called me back and walked me through the process. It was relatively easy because the person who handled my account was very knowledgeable and explained the entire thing to me. I knew exactly what I was getting into and how much it would cost.

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    Price

    Reviewed Nov. 5, 2015

    I do have some problems with my vehicle and it is my only means of transportation. Moreover, this car is an expensive vehicle and I know that I don't have that kind of money to repair it. I have to keep this car running, so I got an extended coverage for it from Carchex. The protection specialist was awesome. He walked me through the entire process of what needed to be done. I did have a few questions for him and he answered them all so well for me. I've been telling a couple of other people about the extended warranty service of Carchex and as a matter of fact, they are looking into it.

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    Verified purchase

    Reviewed Nov. 5, 2015

    The manufacturer's warranty on my vehicle ran out so I got an extended warranty and chose CARCHEX because they called me back first. Their specialists were all good and assisted me 100%. I haven't used the plan yet but the whole experience has been perfect.

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    Verified purchase

    Reviewed Nov. 5, 2015

    I had already purchased a warranty for one of my other vehicles through CARCHEX. Warranty ran out on this other vehicle, so that's why I was going to the same place. Having a vehicle protection plan is very valuable because I really don't want to deal with any kind of vehicle problems. I haven't used the service yet, but so far, looking at what they offer in their warranty, compared to others, I would recommend them. They're of great value.

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    Verified purchase

    Reviewed Nov. 5, 2015

    I checked several cost agents and the Carchex sales guy was very helpful in explaining the warranty. He was wonderful and always available to talk to me and assured me what was to be taken cared of for my vehicle. Signing up with them was very easy. They were excellent.

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    Verified purchase

    Reviewed Nov. 4, 2015

    Someone told me that an extended warranty would be a good idea if I was buying a used car and Carfax suggested Carchex. The lady from Carchex who helped me was very helpful. Overall, it was easy, quick and clear.

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    Verified purchase

    Reviewed Nov. 4, 2015

    My plan representative Mr. Rodney ** was very professional and helpful. He explained everything to me with details and my questions was answered with satisfaction. I'm glad I can get extended warranty for my 2012 BMW X5!

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    Price

    Reviewed Nov. 4, 2015

    The warranty for my vehicle was running out and I got the voucher through the mail so I decided to acquire extended coverage for it. I remembered the last time when I didn't have a warranty and it ran out, it was very expensive for me to repair my vehicle. Their specialist had good information. He was very respectful, professional. It was a great experience. He helped me a lot and gave me some answers to questions that I needed to know. He was most helpful when I was asking about the warranty and how long and the different benefits, that and all. He gave a lot of information that when I'd ask somebody else before that, they didn't give me.

    It is very valuable to have a vehicle protection plan because all expenses for your car would be taken care of. They're reliable so that was very helpful. Im glad that I got the thing through the mail. And what stood out is that I guess it was kind of like reasonable for that I got to pay every month or whatever. I am very satisfied with their service.

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    Verified purchase

    Reviewed Nov. 4, 2015

    We were very satisfied with CARCHEX. Their protection specialist was courteous and friendly, and I was grateful that he explained everything I asked. They thoroughly assisted me and it’s really valuable to have this vehicle protection plan.

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    Customer Service

    Reviewed Nov. 4, 2015

    Mr. ** has great customer service skills! Knowledge of service is also great! Follow-up and follow through with information in a timely manner is outstanding! Keep up the great work!

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    CoveragePunctuality & Speed

    Reviewed Nov. 4, 2015

    I have a high-mileage vehicle with no warranty. I called Carchex, signed up and I talk to the same protection specialist every time. However, I doubt if I even need it but I went in for an oil change. My car's making a little noise and they thought it was an engine mount. That was covered under Carchex so that made me feel better. Overall, it was an easy and fast experience.

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    Verified purchase

    Reviewed Nov. 4, 2015

    I wanted peace of mind so I purchased an extended coverage for my car. The protection specialist from CARCHEX was professional.

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    Customer Service

    Reviewed Nov. 4, 2015

    I'm fine with my experience with CARCHEX. But, they need to send me an all new packet because they sent out one with the wrong name. My name is not Gorria. It's Corrina. It's C-O-R-R-I-N-A, not G-O-R-R-I-A. I have called twice about this and emailed, and it's still not fixed. I can't get them to put the right name on the paperwork.

    Having a protection plan is very valuable. I drive a lot and the warranty was out on it. I rack up over 100,000 miles on my vehicle and I could use an extended warranty just in case. Their specialists have thoroughly assisted me. The first person I spoke with was perfectly fine. The second person was fine too except he's the one that didn't get my name right, even though I told him repeatedly how to spell it. Also, the purchasing experience was fine. However, I'm still in the 30-day probational period and I can't nor have I needed to make a claim.

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    Customer Service

    Reviewed Nov. 4, 2015

    I had an excellent experience with Carchex. I bought another car after my last vehicle was totaled and wanted to make sure I had a warranty on it as I don't want to be stuck with any big car repair bills. I looked on the computer and around ConsumerAffairs where Carchex was listed as number one. I also asked the gas station I always go to and he said, "Well, if it's a wear and tear, then it's definitely good".

    The protection specialist, Dan, was very courteous, friendly, and knowledgeable and he gave me his call back number. He said that it was a wear and tear policy and I felt very confident after speaking with him, so I went ahead with the purchase. I just finished calling him because I just got the booklet they sent me. I didn't read every single page, just a peek of the pages, and I don't see anywhere where it says it's a wear and tear. But he's probably off today because of the holiday.

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    Customer Service

    Reviewed Nov. 3, 2015

    The auto warranty from the car place had ran out so looked into getting another. CARCHEX's extended auto warranty sounded good and they were really nice. I would have done it but my husband had already paid for another auto warranty. I had called two people (one of which is CARCHEX) and mailed some money to both, and now I'm trying to cancel CARCHEX. My husband had been calling them all but nobody answered or returned his call. But I will recommend them to someone else.

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    Customer ServiceCoverageSales & Marketing

    Reviewed Nov. 3, 2015

    My current car is a 2006 Honda Odyssey. So I had 84,000 miles. It's got more mileage, it runs great, still in good shape, it's paid for. We enjoy riding it so we wanted to make sure that we're covered for anything that may be coming up to extend the life and minimize the downside if something does come up. The protection specialist didn't apply a lot of pressure the typical sales tactics. I contacted another group to try and get insurance and that did not work out very well. They throw themselves out of a client just by their tactics. They're trying to drive me to make me feel so appreciative to buy their product. But with CARCHEX, they weren't like that. They're willing to give me a quote, send me an email, let me think about it overnight, talk to my wife, get back in-touch with them. It was a very pleasant experience.

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    Customer Service

    Reviewed Nov. 3, 2015

    Great Customer Service from Carlesha **.

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    Verified purchase

    Reviewed Nov. 3, 2015

    The specialist that I talked to did a very good job in making me understand what was going on and I had a great experience with him. It is very valuable to have a car insurance and I would recommend Carchex.

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    Customer Service

    Reviewed Nov. 3, 2015

    On a scale from one to ten, I'd give it a ten. My overall purchasing experience with Carchex was good. Everything's fine, great customer service from the representative. And then she told me about the Carchex and I was notified me on everything. I'd recommend them to a friend. I know a couple of people, they were asking about Carchex also.

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    Verified purchase

    Reviewed Nov. 3, 2015

    I have 161,000 miles on my Toyota and I figured things are going to start breaking down if it hadn't already, so I got some extra insurance. Purchasing my vehicle protection plan from CARCHEX was pretty easy. The specialist explained everything thoroughly: she explained what I needed to do in case I have problems and she taught me what my deductible was. Having a vehicle protection plan is very important to me because I travel a lot. I travel from North Carolina up to Maryland quite a bit because my family's up there. It's nice to have it in case I ever break down, I can always take it somewhere and I can always depend that my car is warranted to be fixed. I'd recommend them.

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    PricePunctuality & Speed

    Reviewed Nov. 3, 2015

    I typically keep my cars for a long time and I like to maintain them. I've had extended warranties from different cars for years. When I made an online inquiry, CARCHEX representatives responded very quickly. I asked if they could match another quote and it took a few days but I was happy that they did, and they had a couple of features that were better than the other one.

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    Customer Service

    Reviewed Nov. 3, 2015

    My experience so far has been seamless, the customer service dept. has been more than helpful. Everything was thoroughly explained, and if I had questions, they were answered to my satisfaction. Looking forward to a long and pleasurable relationship!

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    Coverage

    Reviewed Nov. 3, 2015

    Having a vehicle protection plan is valuable because you never know when something is going to happen, and it's good to know that you have coverage. When my warranty ran out, I purchased a vehicle protection plan from Carchex. The protection specialist was nice, polite and helpful. He explained about the different plans, gave me the information I needed in reference to the extended warranty and the coverage that I would receive. I haven't gotten the plan yet, but they sent me an email. I'm just waiting to look at the plan in detail, then I can make an honest assessment about it.

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    Coverage

    Reviewed Nov. 2, 2015

    The factory warranty on our vehicle ran out at 100,000 miles. We got extended coverage from CARCHEX because they have some good reviews. Everything was very straightforward when we purchased the warranty from CARCHEX. They did a wonderful job and explained everything, and we were thoroughly assisted by the protection specialist. They're so efficient at CARCHEX.

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    Verified purchase

    Reviewed Nov. 2, 2015

    So far, the experience with the agent was informative.

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    Verified purchase
    CoveragePrice

    Reviewed Nov. 2, 2015

    I needed extended warranty for 2012 RAV4. I was offered a warranty that would cover all major expenses with a low deductible. The cost was very reasonable.

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    Customer ServiceCoverage

    Reviewed Nov. 2, 2015

    Carchex has been excellent. Signing up was easy, I had no problem. I just made a simple phone call and they took care of me. My used vehicle was starting to have problems and they had the service so I wanted to use it. Unfortunately, I was in a car accident that totaled the vehicle so I can’t use the coverage anymore. A protection plan is 100% valuable, so next vehicle I get, I’ll be doing the same thing.

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    Verified purchase

    Reviewed Nov. 2, 2015

    Having a vehicle protection plan is definitely valuable because things can go wrong. I bought a used Honda and it's a good idea to get a warranty with it. I went to AAA, I asked them about extended warranties and they got me in touch with Carchex. The terms were pretty good. The representative was very easy to deal with and was good at following up. He followed up with me for three months and then I finally decided to do it. Purchasing my vehicle protection plan was definitely easy, and I was thoroughly assisted.

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    Verified purchase

    Reviewed Nov. 2, 2015

    I got an extended coverage from CARCHEX for my vehicle because I figured that if something happened to it, I couldn’t afford a new one or if it was expensive, I would have that for backup. It's highly valuable to have a protection plan. I don’t know that much about it, but everything seemed good. The specialist thoroughly assisted me that’s why I took it out because I believed in him and how he approached and explained it to me. I’m very satisfied.

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    CoveragePrice

    Reviewed Nov. 2, 2015

    My other policy lapsed. The cost of everything to get fixed every time something breaks is in couple hundred dollars nowadays why we needed an extended coverage. I saw an ad, asked my wife and thought about it. That's when we talked to David from CARCHEX and signed everything up. He's a good salesman. He was real helpful, courteous, and did a good job. Everything he did was professional.

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    Price

    Reviewed Nov. 2, 2015

    I have great experience with Carchex. All the mechanics is pricey at times, I would rather pay for it with a monthly fee. If something bad happens, it’s better that way. I used Carchex in the past for another vehicle before I got the policy I have now. I had major problems and they solved these problems for me. The vehicle protection specialists are very good. I like Carchex and I recommended them to my friends.

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    Verified purchase

    Reviewed Nov. 2, 2015

    I got a job doing hotshot driving and I put a lot of miles on my truck so I needed to make sure I had the ability to cover my truck in case something happened to it. The gentleman who sold me the vehicle protection plan was really good.

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    CoveragePrice

    Reviewed Nov. 1, 2015

    My extended warranty was expired and the cost of fixing my car, the Audi, is more than what I want to take on without some kind of coverage. Friends of mine have used CARCHEX and had good experience with them. As well, they allow you to pay off the cost of the policy rather than in one upfront sum. I found the specialist to be pretty good, friendly, informative and he wasn't pushy. It was a decent enough experience that I actually went with CARCHEX. Car insurance will help with the cost of repairing this certain vehicle because I've never had a vehicle that costs this much to fix and I don't want to own a particular car without car insurance. So far to this point, they've been pretty good and I would recommend them. They're very helpful.

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    Verified purchase
    Customer Service

    Reviewed Nov. 1, 2015

    I'm happy with CARCHEX and I had a good experience speaking with their rep who answered my questions during the purchase.

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    Verified purchase
    Coverage

    Reviewed Nov. 1, 2015

    I decided to get an extended coverage for my vehicle because it’s convenient and cost-effective. Their protection specialist thoroughly assisted me and he was very informative. As far as my current experiences, I'd recommend CARCHEX.

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    Verified purchase
    CoverageTech

    Reviewed Nov. 1, 2015

    I purchased from CARCHEX and it's been good. The dealer was nice and helped me decide in acquiring extended coverage for my vehicle. I also had great interactions with their protection specialist. I thank them so much for the experience.

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    Verified purchase

    Reviewed Nov. 1, 2015

    I got CARCHEX when I first bought a car from a Nissan dealer who gave it to me for 3 months. Then, I got them to help me with variance for my car. CARCHEX was able to pay the majority of it. The mechanic will call to verify if a claim is covered and fix the car right away. It's been really easy. I only pay $100 monthly which is worth it because you never know if something will go wrong with your car. I'm really satisfied with CARCHEX and now that I got another car, I got them again. It has been a great experience that I've referred CARCHEX to people, even to my ex-husband who sells cars. Now the question is, why doesn't CARCHEX have a referral plan? If I refer 20 people, they can give me a prize. That way, they can get more clients.

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    CoveragePunctuality & Speed

    Reviewed Nov. 1, 2015

    We recently purchased a 2006 vehicle and need extended warranty on that. That is the first used car that we purchased in about fourteen years but it's just a secondary vehicle. We're actually thinking if we're gonna keep or cancel the insurance. Carchex helped me through the process and it was fairly easy to sign up and all of it. Except one thing that we missed, maybe I misunderstood where explanation of the initial start of coverage. Car Insurance is valuable because I can't afford to have a vehicle that's gonna be used very seldom and have a problem after. Ace was a very pleasant sales person who actually work so that our application will be processed very quickly and painless and I like that they gave me thirty days to make that decision.

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    Verified purchase

    Reviewed Nov. 1, 2015

    We had a very good experience signing up with CARCHEX. At first we went with another business and we probably would've made the wrong decision, but the sales girl that we talked to from CARCHEX was tremendous and persistent and that's why we went with them in the end.

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    Reviewed Oct. 31, 2015

    Purchasing a plan from CARCHEX was great. The representative was good and he thoroughly assisted me and still does. I'd recommend CARCHEX to others.

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    Customer ServiceCoverage

    Reviewed Oct. 31, 2015

    It was easy to sign up. They called and walked me through the plans they offer. The representative was friendly. The main thing is I'm covered before something were to happen. I would definitely recommend Carchex.

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    Coverage

    Reviewed Oct. 31, 2015

    Having a protection plan is very valuable. Carchex cover the things that I needed covered more so than others. Purchasing it was a little easy-going. I also enjoyed it. Stephanie, the protection specialist, assisted me 100% and explained everything that I ask. I had questions and she answered them professionally and thoroughly. My experience was great.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 31, 2015

    My car is six years old now and maintenance on it is high that's why I looked for an extended warranty and chose CARCHEX because their rating is very high. It was also recommended by BMW Blog. Signing up was very easy. The process took less than 8 hours. I called, they gave me a quote and emailed me right away. I got back with them later that day and got what they promised as far as the mileage on my car. Their specialist was very friendly, knowledgeable, customer-oriented, and more than accommodating. I didn't know what the procedure was going to be and didn't have all my stuff with me, but he was patient and gave me time to get my credit card. I'd recommend them to a friend.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 31, 2015

    I had a warranty before and I just wanted to continue with another warranty. I looked into Carchex and they seemed like they had a pretty good reputation. After doing some research I figured they seemed to be a decent company to deal with. The protection specialist was very knowledgeable, very easy to talk to, very nice person to deal with. She explained the benefits pretty well. She could answer any questions I had.

    I got the paperwork in the mail very promptly and it was within the range that they said it would be there. The package was put together very nicely, seemed to be pretty informative. There's not a lot of extra jargon in there that nobody seems to understand. Everything seems to be very easy to deal with in the company, so far. Carchex has an easy plan to comprehend with fair rates.

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    Reviewed Oct. 31, 2015

    Our car has been in the shop for 3 weeks and we were hoping someone will help us pay so we decided to look into getting extended coverage. Getting a plan from Carchex was pretty easy and their specialists were very helpful. Overall, we would give Carchex 100%.

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    Coverage

    Reviewed Oct. 31, 2015

    My coverage ran out. I let it go for a while and I thought, I better get another policy. Carchex is the first one I checked and it sounded okay to me, so I thought, "Give it a whirl." Purchasing it went fine - everything happened in a few minutes. The man was very courteous and helpful. Thank you Carchex.

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    Reviewed Oct. 30, 2015

    Signing up with Carchex was great. I already got the package in the mail and everything looks good. I did have a job loss but that's going to be taken care of. I am on the month to month for the 60 month, 100,000-mile warranty. Everything's going great.

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    Claims HandlingPrice

    Reviewed Oct. 30, 2015

    The person that I started the contract with was very helpful in explaining how everything worked and the cost of it. I haven't made any claims yet but so far I've had a pretty good experience with them.

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    Reviewed Oct. 30, 2015

    If my vehicle has some problems, I wouldn't need no added money to pay and get it fixed if it quits so I got CARCHEX. Signing up was all right and pretty easy. Specialists were courteous and answered questions that I have asked. It's valuable having a vehicle protection plan because I have to have a vehicle running every day. What stands out in my experience is their services and the way they talk to me. I'd recommend them.

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    Reviewed Oct. 30, 2015

    I had a great experience purchasing CARCHEX. I decided to look into acquiring extended coverage for my vehicle because of the sales technician. The young man was very helpful to me. He did a good job of selling the service to me. My overall experience with the service has been great. I would most definitely recommend the company to my friends.

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    Reviewed Oct. 30, 2015

    I looked into getting an extended auto coverage because the one I had when I bought my vehicle expired. Since my daughter had the vehicle protection plan from Carchex, I decided to buy from them too. The specialist who assisted me was very professional. Having a vehicle protection plan is important because you don't know when you're going to need a service.

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    Reviewed Oct. 30, 2015

    A Mercedes can give you a big problems when they break down so I looked into getting a warranty. I chose Carchex over the others because what they offered was better. My experience when purchasing vehicle protection from the company was great. Everybody was friendly here and they answered every question that I had. I am extremely satisfied with them.

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    Customer ServiceCoveragePrice

    Reviewed Oct. 30, 2015

    I had a new Toyota, it went up to 80,000 miles and the coverage expired so I just called them to make sure I had coverage because with some of that electronic crap, it gets expensive. I did a little research and Carchex had a good rating. The Better Business Bureau rated them pretty well. I'd read a couple of reviews on them, they were pretty good. Purchasing a protection plan from Carchex was fine. I did it online and then they called me back. So I ended up speaking to someone and he walked me through everything they offered and he wasn't pushy. I picked out what I wanted and I put it on this new truck that I've got now. It only has 30,000 on it but he didn't carry this over. I find having a protection plan to be very valuable--you could be a thousand miles away when your car breaks down. You never know what's going to happen.

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    Reviewed Oct. 29, 2015

    I had no problems with Carchex. They're very helpful. I bought the extended coverage for our vehicle because we're coming up to nearly 100,000 miles and I needed it. For me, it's very valuable to have a vehicle protection plan.

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    Coverage

    Reviewed Oct. 29, 2015

    I just bought my truck and I need an extra warranty. It so happened that Carchex sent me an email so I called to find out what they have to offer. The Carchex specialist was very plain, he made everything plain so I could understand what it is that they offer. First he wanted to know what I was looking for and then he told me what they have. He was pretty good. I feel they thoroughly assisted me. He explained to me the protection and what is covered. Having a vehicle protection plan is very important. Especially when you get your car fixed and all the money would come out of your pocket, its very good to have vehicle protection. I would recommend them to a friend

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    Claims HandlingPrice

    Reviewed Oct. 29, 2015

    I found CARCHEX online through a google search. I was contacted by David ** for help with extending the warranty on my 2013 Chrysler 200 Ltd. Mr. ** was very professional, knowledgeable and gave me great guidance and insights on how CARCHEX could meet my needs. After speaking with him, it was not necessary for me to seek assistance from any other company. I was satisfied with the service, price and ease of signing up with CARCHEX. Although I have not had to use my new warranty services, I look forward to the efficiency of the claims process should any issues arise. I highly recommend this company.

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    Sales & Marketing

    Reviewed Oct. 29, 2015

    Having a vehicle protection plan is very valuable to me. I liked what I read online about CARCHEX and the person I spoke to did a good presentation so I trusted him. Based on the sales experience, I would recommend them.

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    Reviewed Oct. 29, 2015

    I have an expensive car with 50,000 miles on it. A gentleman from Carchex sold me the product on the phone. I haven't used it for anything yet but I looked over everything and it looks great so far.

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    Customer ServicePrice

    Reviewed Oct. 29, 2015

    Purchasing the vehicle protection plan has been good so far. I signed it online, received the paperwork and also asked me to sign a form which I didn't because I thought that I already did. It was pretty simple. It's very valuable to purchase a vehicle protection plan especially with the rising cost on my BMW because that's something that is good if it's an emergency. I did different comparisons and the deals as far as the price and the customer service of CARCHEX was better over different providers. But the main reason why I switched was because of the representative. Their protection specialists were courteous and what made a big difference is that they knew what they were talking about as far as pointing out the benefits of going with CARCHEX in comparison to the competitors. Overall, I've had a great experience with CARCHEX.

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    Reviewed Oct. 29, 2015

    My car is wasting almost $100,000 and I wanted to get rid of it. I didn't want to keep it if something comes up but somebody told me about getting an extended warranty instead of getting another car, so I looked into it. I initially wanted to go with another company but when I researched them, I found out they have a pending lawsuit in Philadelphia so I dropped them. I looked up CARCHEX on Google, liked them and called them. The salesperson I talked to was really helpful so I ended up buying the warranty from them.

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    Customer ServiceCoverage

    Reviewed Oct. 29, 2015

    I opened a mail saying that my coverage had expired so I called them. They had offered some really good details about how CARCHEX happen to cover everything. That's where they got me and I took an interest in it. I had it before and I said, "Why not keep it going?" I have a brand new 2015 car and I know it's better to be safe than sorry. I worked so hard for the car and I would rather make sure it's covered. It's like my baby so I want the best for it. The specialist I talked to assisted me thoroughly. We talked for almost an hour and he did his job very well. He told me of the benefits for my car and for myself.

    The guys from CARCHEX have been very good to me too. Tim helped me with everything. I was busy and I went to him and reported on a tire. I didn't think it was worth it for me to pay $800 and would rather get someone fix it in the junkyard. But they took care of everything. I made a call and everything was dealt with withing 48 hours. Overall, everything was good with CARCHEX. They were very nice, polite, thorough, and efficient.

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    Reviewed Oct. 29, 2015

    I wanted an extended warranty and I had an excellent experience when I went to CARCHEX. So far, I have yet to see how smoothly everything goes if I ever do get them involved but I've got everything in writing.

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    Customer Service

    Reviewed Oct. 28, 2015

    Having a vehicle protection plan is very important. If you don't have money and something happens, it costs a lot. I just bought a Camaro and it is a few years old so I wanted to be safe than sorry. And it was cool that CARCHEX sent me something in the mail because I wouldn't have known how to go about it. One of the representatives there explained everything to me, made sure I understood and gave me his number to call if I have a concern. It was a cool and informative call. He also told me some of their perks and would give me a discount if I recommended someone. My experience with CARCHEX was thorough and to the point. It was everything I was looking for.

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    Customer ServiceCoverage

    Reviewed Oct. 28, 2015

    Before making the purchase, I first compared CARCHEX with somebody else and they ended up to be rated higher, so I called them back. Their sales representative had a lot to do with me calling them back. When I called back, I asked for him specifically and he made me understand everything about the policy. He was very helpful and polite. Also, I love that CARCHEX covers mostly everything on the car, which is for the best because who knows what's going to happen. I've even referred them to CarMax, the place where I bought my car.

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    Reviewed Oct. 28, 2015

    I bought two cars for my kids and went online to look for an extended coverage. I found that CARCHEX was one of the top recommended vehicle protection plans so I purchased two policies from them. The protection specialist who I talked to was impressive. She was very professional and nice. She did a good job and I was satisfied with CARCHEX, so I'd recommend them.

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    Reviewed Oct. 28, 2015

    I had just purchased a car in July and I had got her nose bent. That's why I acquired an extended coverage for it. I had no problem with Carchex when I purchased the vehicle protection plan. The salesperson was very knowledgeable. He knew everything about the company and he was very pleasant and nice to me. I appreciate his service.

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    TechPriceRefunds & Payouts

    Reviewed Oct. 28, 2015

    I decided to acquire an extended coverage for my car from CARCHEX to make sure everything is good when it needs to be checked or updated successfully to ensure the car is properly working fine. And also the expense coming out of my pocket because the amount is gonna go up for the years to come. The gentleman from CARCHEX made me feel very comfortable with the plan I accepted and paying for. He gave me an advice and told me all the available opportunity that I have with my warranty. The cars these days are very expensive to maintain so having the vehicle protection plan is very valuable. I definitely need the warranty for having a car at a certain amount of mileage and be able to take it to the dealership and make sure it is properly fixed instead of going to another local mechanic. It's a wonderful experience with CARCHEX.

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    Customer Service

    Reviewed Oct. 28, 2015

    The vehicle I had was out of warranty, so I decided to get one and saw CARCHEX’s endorsements, as well as third party statements about them, and found nothing but positive remarks. CARCHEX did well. They were not aggressive -- they let me make the decision in my time, not theirs, and they were very professional on the phone. They’re super, and I’ve already recommended them to someone.

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    Customer ServicePrice

    Reviewed Oct. 28, 2015

    I would recommend Carchex to other people. Everybody needs a protection plan for their vehicle, if their vehicle is very expensive. I like the person who called me from Carchex. He was very polite, professional and explained to me everything. However I still don’t have any contract that’s signed from them. They asked me for some papers to sign and they never sent them back.

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    Reviewed Oct. 28, 2015

    My warranty was about gone, so I decided to acquire an extended coverage from CARCHEX. I spoke to some people from repair places that deal with other warranty companies, trying to find someone that has dealt with CARCHEX. Everything sounds good, but I haven’t used them yet.

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    Verified purchase

    Reviewed Oct. 28, 2015

    Having a vehicle protection plan is 100% valuable and I had a good experience in purchasing it from Carchex. Their people were very helpful and professional.

    They explained everything and have excellent service. Everything with Carchex was really good.

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    Customer ServiceSales & MarketingPrice

    Reviewed Oct. 27, 2015

    I've got a vehicle that I like which traditionally has expensive maintenance. I don't drive a lot of miles on it and thought about buying an extended warranty, so I did some shopping and comparisons, and ended up selecting CARCHEX. After I'd made the purchase, a representative still called me back a week later asking if I was still interested in making the purchase. He's apparently following some type of automated sales follow up which is disconnected from the actual sales process, which I found annoying. Nevertheless, their protection specialist was knowledgeable and I am satisfied with my experience with CARCHEX so far.

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    Coverage

    Reviewed Oct. 27, 2015

    My car is in pretty good condition but I got a warranty from Carchex, just in case something happened to it. The person that assisted me was pleasant to talk to, helped me out on my purchase and what it would cover. I got the Silver Level package that basically covers the bumper. One of the things that I did want to include was the motor parts, but it was a good deal. I felt like there was actually somebody there trying to help me out.

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    Coverage

    Reviewed Oct. 27, 2015

    Buying an older car was scary for me and that’s what made me look into getting a warranty. The Carchex specialist was knowledgeable, professional and had an easy demeanor. The only thing is that while I was looking through my plan, it says that there has to be 1000 miles and 30 days in order to be covered but the beginning mileage is not mentioned anywhere in the plan. That would be something good to add at the front page of the plan.

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    Reviewed Oct. 27, 2015

    I don’t want to be out stuck nowhere and have a problem with my car so I got Carchex. They got in touch with me and spoke to me about my options. The staff that I talked to was good. At this moment, I have not had a chance to claim anything from them. They just sent the paperwork.

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    Reviewed Oct. 27, 2015

    Our vehicle's warranty was expiring so we decided to get an extended coverage. We spoke with James from Carchex who was very knowledgeable and patient with us. We were very satisfied with him.

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    Reviewed Oct. 27, 2015

    My vehicle's getting a little old so I needed a warranty. The protection specialist at Carche3x seemed to be knowledgeable about what he was talking about. I'm just having to wait and see exactly how it's going to work when I have to use it.

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    CoveragePrice

    Reviewed Oct. 27, 2015

    I have a used vehicle with no warranty. I chose CARCHEX because they had better coverage and more reasonable price. I called them, they gave me a quote, and went on a list of coverages. The process was very easy. The specialist was very detailed in letting me know the different protection plans and went over the mileage. CARCHEX has been great.

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    Reviewed Oct. 27, 2015

    I was worried about something happening and not being able to afford to fix it because of the age of my vehicle. I went by the rating and comments about Carchex on a website that rated extended car warranties and purchased my plan with them. Their protection specialist was good and I'm happy with my overall experience.

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    Reviewed Oct. 27, 2015

    I just bought a car so I bought an extended warranty from Carchex. The protection specialist was very helpful.

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    Verified purchase

    Reviewed Oct. 26, 2015

    I just purchased a vehicle so I decided to acquire extended coverage from CARCHEX. Everybody's telling me when I went on and researched that Carchex is one of the top-rated companies. Their rep also told me that and he also added, "Don't worry if you have any issues, we'll take care of it." My car is running perfect right now, but I'm concerned about, if anything goes wrong, how the company is going to handle it. Other than that, I'd recommend it.

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    Reviewed Oct. 26, 2015

    I thought it would be in my son's best interest to have an extended warranty. I did some research and Carchex was highly regarded as being the top in the industry. I spoke to a protection specialist briefly and he was very thorough and explained all the policies that were available. I told him he had to speak to my son. So I closed on the truck for my son and he followed up with me to find out when the transaction was going to take place. Everything went fine.

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    Reviewed Oct. 26, 2015

    It was pretty easy to get everything going. Overall experience with Carchex was good and I would recommend it.

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    Reviewed Oct. 26, 2015

    My car is getting older so I thought it would be better to have an extended warranty. I talked to Mark ** from CARCHEX and he was nice and very convincing. The only problem was a mistake in the car facts regarding the odometer reading. So I went to the shop that changed my oil last time. I showed them my odometer and they corrected it in their system. I wanted to make sure that CARCHEX had the correct information in their records.

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    Price

    Reviewed Oct. 26, 2015

    Maintenance is expensive on my vehicle, so I purchased from Carchex and it was great. I like the sales guy, since he seemed very knowledgeable of the product, and the conversation seemed to be honest and upfront about what he’s offering. He also gave me the feeling that I was purchasing something that was worth being purchased.

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    Reviewed Oct. 26, 2015

    The insurance that the dealer gave me ran out so I looked into getting extended coverage. I chose CARCHEX because they were the best option from the rest. Their protection specialist was great and assisted me. He gave me all types of details about it and more options for the plan I was quoted for. So far it has been a great experience.

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    Claims HandlingCoverage

    Reviewed Oct. 26, 2015

    Having a vehicle protection plan is more of a convenience because I drive at least 500 miles a week. I don't want to worry about car problems as there are many other things I have to worry about. Carchex explained everything to me. They detailed the coverage and pointed out what's specifically covered and how I would go about making claims and taking care of different things that would happen if something's broke down. I understood everything and it sounded like a fair deal so I purchased it.

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    Customer Service

    Reviewed Oct. 26, 2015

    CARCHEX mailed me because my warranty was ending. I wanted to continue warranty so I gave them a call. When I talked to their people, they're very polite over the phone.

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    CoveragePrice

    Reviewed Oct. 25, 2015

    Having a vehicle protection plan is in my top five of importance and it's like having life insurance. Purchasing my vehicle protection plan from CARCHEX was simple and I had an enjoyable experience with them. The sales rep that I talked to asked me what my vehicle was, the VIN and the mileage. Then she quoted me a price. I asked her on the next best one up and that's what we went with. They thoroughly assisted me.

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    Customer ServicePrice

    Reviewed Oct. 25, 2015

    I just bought a car with 25,000 miles on it and a warranty. I should’ve tried getting more warranty for it but I didn't, so it ran out and I'm worried about the mechanical in it because you can't work on it, and you've got to send it out. Everything's expensive because they've got to put the car on a Dyno machine to find out what's wrong with it. So, I was looking for a guarantee where I get monthly payments on it instead of putting $1600 right up, in cash -- I couldn’t do that. So I bought a guarantee from CARCHEX, and the protection specialist was great! He told me everything I asked, as well as everything that came with the pamphlet. He said that I can call him anytime -- that if I needed it fixed out on the desert, he’ll bring it out to me, lol. I got more than what I'm paying for with CARCHEX, so I’m really satisfied and happy with everything.

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    Reviewed Oct. 25, 2015

    It is very valuable to have a vehicle protection plan. Purchasing the Carchex plan was no hassle. The protection specialist was pleasant and he thoroughly assisted me. I'd recommend them.

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    Reviewed Oct. 25, 2015

    I would recommend CARCHEX to anybody. My experience with them was easy and out of this world.

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    Customer Service

    Reviewed Oct. 25, 2015

    I had CARCHEX before for my Corvette so I said I think I better go back and get some more of it. The rep checked out things then called me back, showed up and set up everything. Their protection specialist was answering things that I wanted to know about and they did a good job overall.

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    Customer Service

    Reviewed Oct. 25, 2015

    I had bought a car. The warranty is ending and instead of getting the car dealership warranty, I decided to go ahead and use CARCHEX. Purchasing the vehicle protection plan was wonderful. It has been an excellent experience with them, and I already told my co-workers about them. The staff was very friendly and knowledgeable. They called to make sure that I still wanted it before they cancelled me out of the system. It took me about three months to start trying it out, and I'm glad we found a good warranty. It’s very valuable. I would advice anyone who purchases a new car that doesn’t have a warranty on it to get one if anything was to happen.

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    CoverageTech

    Reviewed Oct. 24, 2015

    I had a vehicle protection plan before and didn't do the shopping the last time. I just took what the used car dealership that I got the vehicle from had and it wasn't a very pleasant experience. So it took me a while to even decide to go through with an extended coverage. I shopped around this time and when I went on a Google search, Carchex came up as one of the top companies. They had better reviews than another provider I was considering.

    I decided to get their policy because of this plus the fact that their specialist was very professional, persistent, and followed through a lot with me. He understood that I worked mostly throughout the day and that I'm not able to speak during regular business hours. I had no problem as far as purchasing the plan was concerned. However, I haven't had to utilize the plan yet so I won't know how good they'll be until there's a problem on the vehicle. It was a pleasant purchasing experience.

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    Customer Service

    Reviewed Oct. 24, 2015

    They were very kind and answer all my questions.

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    Reviewed Oct. 24, 2015

    Their protection plan is valuable for the type of car I have. Everything went okay with CARCHEX and I would recommend them to a friend.

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    Coverage

    Reviewed Oct. 24, 2015

    I have purchased a brand new car and I needed some coverage just in case anything happened to it and I found Carchex to be cheaper than other companies. I talked to several protection specialists and they had a bidding war until I decided to go with Carchex. They also answered more than enough questions that I had. I'd recommend Carchex to friends.

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    Customer Service

    Reviewed Oct. 24, 2015

    If you got a car you want and you want to keep it nice, maintain it, and be able to drive it, then I suggest having a protection plan to anybody. I've got a nice vehicle and I want to keep it that way. I called Carchex when it came up on Facebook and the guy I talked to was very polite and explained everything pretty much down to detail. It was fantastic and a very pleasant experience.

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    Reviewed Oct. 24, 2015

    Eric, the guy that helped me, has been great. I’ve enjoyed the service so much that I purchased an additional warranty from Carchex and would give the highest rating that I could across the board. They are awesome!

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    Reviewed Oct. 23, 2015

    My vehicle was coming up on 100,000 miles and the original manufacturer's warranty on some of the parts was going to run out so I wanted to get additional, extended coverage for my vehicle. The Carchex policy that I got is through Assurant Solutions and I work for Assurant Specialty Property, so I know it's a good company and I trust it.

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    Price

    Reviewed Oct. 23, 2015

    I have my second policy with them. They'd performed really well before so I went back to them. They were very thorough about explaining the policy, the activation, and its cost so when I got through speaking with them, I was fully informed about what was going on.

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    Reviewed Oct. 23, 2015

    The warranty that I had on the vehicle when I purchased it was due to expire. Something can come up​ that I couldn’t afford all at once so it’s very valuable to have a protection plan. Purchasing it from CARCHEX was easy. The protection specialists were courteous, friendly and knowledgeable. I would recommend them to other people.

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    Reviewed Oct. 23, 2015

    A friend of mine had problems with his vehicle and said that he wished he had an extended warranty on it. It got me thinking, so I searched the internet and looked at reviews and decided to go with CARCHEX. Purchasing their protection plan was easy and I had no hassles with it. The protection specialist was friendly, knowledgeable and thoroughly assisted me, so I'll definitely recommend them. Hopefully when I need it, it’s gonna be very valuable.

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    Reviewed Oct. 23, 2015

    The representative at Carchex was very nice, professional and easy to talk to. She answered all my questions. Overall, my experience was good.

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    Reviewed Oct. 22, 2015

    My vehicle has 220,000 miles on it and I wanted it to go to 300,000 before I get rid of it, which is about another year or two. CARCHEX gave me four years and thought it was 100,000 but turned out to be 60,000. I’ve always had a protection plan with my vehicle, and it was very valuable. I would recommend CARCHEX to a friend.

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    Reviewed Oct. 22, 2015

    My friend who has a BMW is using Carchex so I decided to get an extended coverage policy for my vehicle with them. Purchasing the protection plan wasn’t difficult. However, I didn’t like that one of their guys kept calling me about it. I was trying to explain to him that I didn’t have the money at the time and things were looking a little bad. He was too persistent with it instead of giving me a chance and kept budging. I haven’t used it yet. So far, my friend that put me on it has run into issues and Carchex kept their word and took care of the situation.

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    Reviewed Oct. 22, 2015

    I looked into getting an extended coverage because my Prime warranty would be up in 7,200 miles. Getting one from CARCHEX was pretty simple. The protection specialist did a really good job, I was pretty informed, and I liked the policy so I bought it. I haven't used it yet so I'm going to wait and see. They just have to deliver the purchase I made.

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    Customer Service

    Reviewed Oct. 22, 2015

    I just signed up with Carchex and so far, my experience is fine. Our conversations over the phone with my representative was informative.

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    Verified purchase

    Reviewed Oct. 22, 2015

    The policy on my Dodge had expired so I decided to get an extended coverage policy. Purchasing from carchex was an easy process. The specialist I spoke with was very good and answered all my questions.

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    Verified purchase

    Reviewed Oct. 22, 2015

    I wanted to make sure I was covered because I didn't have a warranty on the car so I got one from Carchex. The process was simple and very easy. The people were very informative. The lady who helped me was pleasant, polite, and answered all the questions that I had. She said I could reach out to her if I had any other questions, which was very nice. I'm hoping it will work out to be what I need in case I file a claim.

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    Verified purchase
    Coverage

    Reviewed Oct. 21, 2015

    The Carchex rep I've spoken to was kind enough to walk me through everything. A lot of companies are pretty much trying to sell us something but Carchex was pretty simple, basic and helpful without any pressure. It was definitely a good and awesome experience that's why I went ahead and took the insurance.

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    Verified purchase
    Price

    Reviewed Oct. 21, 2015

    Our car was getting a little bit older and expensive to repair. CARCHEX seems to have a good plan and they're well-known so we bought a warranty from them and upgraded the policy. I would recommend it.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Oct. 21, 2015

    I live in the country and drive close to 60,000 miles per year so my car can easily have mechanical failure. Hence, I needed coverage for it since the car is one of the most important things I need to have to do my job. I checked online and the reviews I read about CARCHEX were mostly very satisfied so I thought it was the best choice for me.

    The protection specialist was very knowledgeable and kind - our conversation was a friend-to-friend type. We were focused more in the benefits and what things were and weren't covered. I got the Premium protection and I was more concerned about the coverage because of the use of the car. The specialist explained the coverage clearly, including the steps to be taken. Everything was settled and ready to go shortly afterwards. This company is efficient and satisfying - I've already told two of my friends about them.

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    CARCHEX Company Information

    Social media:
    Company Name:
    CARCHEX
    Company Type:
    Private
    Year Founded:
    1999
    Address:
    118 Shawan Road, Suite 210
    City:
    Baltimore
    State/Province:
    MD
    Postal Code:
    21030
    Country:
    United States
    Website:
    www.carchex.com

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