CARCHEX Reviews

The first thing the CARCHEX rep did was offer a more expensive plan and had that reduced down. I don't drive a lot, so I opted for a lesser plan to suit me. He seemed to be very knowledgeable of what it covered. When I got the package, I read it over and it wouldn't take effect for 30 days plus 1000 miles. CARCHEX really protects themselves.

I drive a lot of miles and decided to get an extended coverage for the vehicle. I looked at different places online and CARCHEX came up to be either at No. 1 or 2 on the lists. Shawn, the rep, was great, very informative and knowledgeable. We talked about different plans and what would best fit. He wasn’t just trying to sell their most expensive plan but told me about the best plan that fit my driving needs and the length of time I expect to keep the car. I really appreciated it and would buy this plan again. He also said that if I had anything going on, or if when I file a claim, anything comes up, reach out to him and he’d be more than happy to help me out as well. So, that personal touch means a lot to me. Having the plan is extremely valuable. Nowadays, it costs more to fix a car than to buy one. With all the computer, electronics, and AC components in today's cars, you can’t go without a protection plan unless you want to go bankrupt.

The sign-up process was easy and the customer service rep Ronnie was very informative. Their customer service is great and all of your questions are answered. On my hunt for an extended warranty program I came across rude belligerent companies who wanted me to sign up immediately, CARCHEX gave me a peace of mind.

My initial call was about a car I had considered buying, but later changed my mind. After speaking with Ben at CARCHEX, I KNEW had picked the right company to do business with! I sincerely appreciated the follow-up and follow through that Ben provided! CARCHEX is a company with integrity that "strongly" stands behind its product and customers!

The salesperson I dealt with at CARCHEX was very respectful. His name is John and when I talked to him on the phone, he was very helpful, kind, and nice. I got a good rapport with him as he was very friendly. He didn’t push me to sign and get the business. That was very understanding.

Knowing that the type of vehicle I have can have some issues, I thought getting an extended coverage was a good idea. CARCHEX had a good BBB rating and they worked with me on getting me the payment and the price that I needed. I told the representative what I wanted to pay and that I wasn’t gonna pay any more than that. We went back and forth a couple of times, and they may have given me all the discounts they could. I got four years of coverage on my car and they did a good job.

I’ve used CARCHEX for all my warranties on all my vehicles and they are the absolute best. They are flexible and have mechanisms in place help when problems arise. I have recommended them to friends and family. Their response time is fast and they strive to get the job done.

We went back and forth with Anthony from CARCHEX as far as trying to get things that I wanted for a reasonable price and whatnot, and also what I considered was a reasonable price. The guy gave me the information I asked when I asked for it and followed up with my text with the information I needed. I've been pleased with my experience with them since I’ve had the warranty since ‘08 and I just renewed. I’ve only had one situation to where it was a little stressful but everything is not perfect.

We’ve purchased two used vehicles and I’m taking my son to Nevada and my daughter's moving to North Carolina. I looked into extended warranties so they would have a little bit of extra protection should something happen to the vehicles that would incur a huge bill. I did some research online and felt that CARCHEX had good reviews. When I called to talk to their reps, they were very knowledgeable and they called back when I had time to talk it over with my kids to make sure that this was something that we all wanted and could afford. Then they helped us to try to find the right policy.

My car was getting close to being out of the factory warranty and given the cost of repairs nowadays, I wanted to have extended coverage. I spoke to some companies and with a couple of them, it was like dealing with a used car salesman. They kept pushing and pushing. I spoke to a girl from CARCHEX and I was sold on them. She was very professional and not pushy. She answered my questions and explained everything very thoroughly. Though she was busy when I called to finalize everything, the sales manager who wrapped everything up was also very professional. I got excellent assistance from them and they handled things very well. The whole experience was great and without a doubt I’d recommend people to them.

The representative was knowledgeable, friendly, and patient. I am a very busy person, so he kept in touch with me via email. I am a satisfied customer since I was dealing with only one person and not being bounce around. The rep was awesome and he deserves this rating... Thank you Ryan.

My car was about to reach 100,000 miles and my current warranty policy with American Financial Warranty Corporation was about to expire. I purchased another one with them and thought everything was fine. A few weeks later when I was really close to 100,000 miles, they sent me a letter saying that I didn’t qualify because of some missing information or some information in my application and I thought, “Now, that’s really strange.” I was kinda disgusted about that and that’s when I went to Consumer Reports and found that CARCHEX had the top-rated plan of just about anybody. I signed up with them but then, lo and behold, American Financial Warranty then sent me a letter last Saturday saying, “We’re so happy you’ve renewed your policy.”

I wanted to make sure we’re protected if anything came up. A warranty is pretty important and compared with other companies, CARCHEX worked better with the pricing. Aside from that, the person I worked with has also been informative and helpful.

My previous extended warranty company went bankrupt and I decided to look into another coverage for my vehicle. I went with CARCHEX after checking on Google and looking at the ratings. The rep, Ryan, was good but the coverage could be cheaper and hopefully they won’t go bankrupt like my other warranty company.

I just purchased my Benz from someone and got CARCHEX a week ago. My Benz is old and I wanna feel safe and secured about having to prop it along and get it fixed. CARCHEX was ranked number three out of the top 10 categories that I was looking on. Usually with other companies, I have to be directly broke and be completely out or if I have an engine problem, the engine has to be completely dead. But with CARCHEX, if I'm having some type of problem with my engine, although not a pre-existing one, I can take it in. It was good and that set them apart from the others. Shawn, the CARCHEX guy who helped me out wasn’t pressuring me, trying to sell the plan. It sold itself and that was a plus to me. Their payment plan is also okay. Their number was a little high so they gave me a discount. The contract is for two years and for 24,000 miles which is 12,000 miles a year, but they gave me an additional 12 months.

I bought a used vehicle and I had a three-year extended warranty but it expired. I decided I needed a new one and in my online research, CARCHEX seemed to have the best reviews. Even though I had to wait for the rep, he was friendly and helpful. Hopefully, I never have to use the warranty, but it's good to have if I need it.

It was for security and peace of mind that I looked into acquiring an extended coverage for my vehicle. I did some research and comparison, and I read some consumer reviews on CARCHEX' site. I was also looking at a couple of their competitors that called me and I told the CARCHEX repthat I got on the phone that I was gonna think about it if I wanna go with them versus another warranty company that was rated highly on the ConsumerAffairs site. But this rep took time to really explain to me the pros and cons, and I was very impressed with CARCHEX, so I said they can have my business.

We purchased a car in June which had 90,000-something miles on it and so, I’m trying to prepare. I've learned that if something happens to it that’s covered, I won’t have to be paying a whole lot out of my pocket to get it fixed. I had CARCHEX before that I got through the dealership because we purchased a vehicle in 2016. In 2017, we were rear-ended and it was totaled. I took it to CARCHEX at CarMax a couple of times and the service was good so I figured that it would more likely be similar from my experience. When I was buying the coverage, the salesperson came back with the original quote but I told him that it was out of my budget and I was looking for something a little lower. So, he had to speak to his supervisor and we came down to an amount that I could afford. When I called, he returned my call promptly and then he clarified something for me, and so that was pretty good and I didn’t have to wait a long time.

I had a warranty through CARCHEX a few years back and it was a very good experience. I didn’t need very much repair, but when something arose there was never an issue with getting service. I love the piece of mind that you get with a reliable company providing a warranty. My customer service rep Anthony did a wonderful job at getting me quotes, and explaining the coverages. I will definitely be referring friends and family to him so that they can have the peace of mind that comes with a good auto warranty.

The warranty ran out on my a 2011 Prius and I wanna keep it going for a while longer. At that point, I thought I should look into getting an extended warranty to make sure that I'm gonna get covered if I had one of the huge repair things. Priuses don't break down very much but when they do, it's very expensive to repair. I've been contacted by so many extended warranty companies in the past year. I was getting really tired of them calling me. I complained to all of them to please leave me alone and to stop calling me. They kept saying, "Last chance," but would call again. I needed to proactively do something instead of complaining and screaming all the time. I just had to trust and decide and I did. I think I made the right choice on CARCHEX and I'm very pleased with my warranty. Plus, I'm surprised that it wasn't very expensive.

I had an old vehicle that I didn’t get a warranty on and it needed $13,000 worth of work. So when I traded it in, I vowed to get a warranty on my next vehicle. The dealer where I bought my next vehicle said that they had a 90-day warranty and that I had a chance to purchase a warranty through whatever company they had. I called to check on it and I signed up for it. They said that they tried to take the first payment out of my account, but it didn’t show any withdrawal attempts and I didn’t get any overdrafts. They were sketchy. They asked me to provide another card, but I said, “No. I’m done. I’ll just find somebody else.” That's when I found CARCHEX.

I was with Protect My Car and a buddy of mine told me to look at other places, which could probably give me a better deal. I looked around and I saw a list, which included Protect My Car and CARCHEX. I called CARCHEX and I was gonna work my way up but the rep, Sean, gave me a good plan with bumper to bumper coverage so I just stayed there. He walked me through the plan slowly and told me what I should be looking out for. He broke it down for me and told me what to do and who to call if I have a problem. He also gave me his number in case I had any more questions. Then I told him I was gonna call. I did and he told me everything about the plan. I told him I was gonna call him back a few days later and that started everything. He also made sure to reach out to me.

I have a vehicle protection plan and I was trying to consolidate it to make it under one instead of having different companies. It was a toss-up between CARCHEX and another company and I was comparing the difference. The rep of CARCHEX was pleasant and dealing with him went well. I would recommend CARCHEX.

The warranty on my vehicle was expiring and bumper-to-bumper was expiring in a few days. I then decided to look into extended coverage, just in the event something happens to the car down the road. I checked and spoke to the dealer itself and another company and I went with CARCHEX based on reviews and cost. Their rep seemed to be pretty knowledgeable. Right now, everything looks okay. I spent almost $2000, so if something breaks down in a year or so, I hope I don’t have to go through any hassles and pretty much they honor what I paid for.

Purchasing a protection plan from CARCHEX was easy. Their rep was very knowledgeable and he answered all my questions so I know all about their product. I was treated well and I expect others to be treated well also.

Unexpected expenses are not fun, especially when they’re car repairs. I’ve already put a significant number of miles on the car due to travelling down to Nashville and back a couple of times a month. Now, I also do Uber part-time. So I tried to stay on top of it and covered it just in case. Carchex was the first one to give me information that was useful when I inquired with different companies online. They were very upfront about their offer and what they could do for me and there was nothing hidden. I was very comfortable working with them.

Had car repaired. The parts that were replaced are under my plan. Was very disappointed that learn after I paid the 1100.00 bill they were not going to pay. What can we do if CARCHEX is not opened on Sat.

I had been getting calls from other companies about an extended coverage for my vehicle and I decided to research. CARCHEX seemed to have good reviews and was a larger company. Their reps explained the coverage well and my experience in purchasing the warranty was very good. A vehicle protection plan is pretty important. This is for the car that my daughter uses and she appreciates having it.

I signed up a questionnaire for CARCHEX online that said somebody will call me and they did. Every day for five days in a row, they would call and it’s either I’m not available or my wife’s car is not available. Their rep was persistent and when we finally talked he asked me what my car was including the numbers. They’re quite detailed questions and I gave them the information. They have my number plus the mileage and they sent me an email so that night I signed up with them.

My purchase for CARCHEX's warranty was really easy. The rep, Alicia, had a good personality and was nice to talk to. I then referred it to Garry and we bought the warranty at the exact same time. We both have 2006s and the warranty expired a long time ago. I have high mileage on mine and he’s got a decent mileage on his. I knew the company would cover his car and I wanted to see if they would cover mine too and they did. With older cars, a warranty is very valuable. I would have liked to get a bumper to bumper but I got a 2006 so I knew that one won’t have it. We got the warranty for the engine and drive train though.

I have a 2016 vehicle and I wanted to make sure that it was covered. The gentleman from CARCHEX that I spoke to seemed knowledgeable and the price seemed fair. He explained to me what we got for our money and answered all my questions. He also told me about bumper-to-bumper, road-side assistance and that everything was covered.

I purchased a used vehicle, which was out of its factory warranty, and I was at a point where I needed a warranty coverage for 80000 miles. I called Endurance and they gave me a good price. However, their office was closed and I had needed the warranty ASAP because I was heading off to work. Then MX Warranty was charging too much. I then got a warranty from CARCHEX. Their reps were straightforward and answered all my question. However, their knowledge about their contracts wasn’t the best. Sometimes they acted like they wouldn’t tell you things straightforward unless you asked.

I called CARCHEX and their reps gave me a reasonable price for their warranty which covered more than others. It's good to have a plan and because I have my warranty with them, I don't have too many worries about my vehicle. If it breaks down, I can get it fixed. I recommend this company.

I bought the car used and the dealer kind of wove the warranty into my financing. But the warranty was expiring and I was having trouble finding another one. I got something from Fiat and I talked to them but it was pricey. CARCHEX's pricing, on the other hand, was a bit better and the plan was very comprehensive. Also, the sales rep who sold it to me was really clear and detailed. He was good because for me when you’re dealing with warranties, like the warranty I have, everybody’s always trying to say you get different warranties and then when you need to use them, they never work. I was grumpy ‘cause that day I was trying to get something covered on the car and I wasn’t sure it was gonna happen. He was so patient and said that he hopes it gets covered.

I’m out of town a lot, so my car sits most of the time until I come back home. I was looking for warranties just in case anything happens or breaks down, and I checked out four companies, including CARCHEX. I went with them for the price and the services. Compared to the competitors, I'm saving a couple hundred a month. I also went with them for the way the rep talked to me and the deal he gave me. While everybody was trying to get the most out of me, he was trying to help me. He was not pushy at all and even gave me a quote on another vehicle. Although I wasn’t ready to make the jump yet into buying the warranty for that one 'cause I’m still on factory warranty, he wasn’t pushy about it. He walked me through everything, emailed what was gonna be covered, what wasn’t gonna be covered, and was very polite.

CARCHEX's coverage and reviews made me go with them. I have got a BMW covered. Setting up was fairly simple. It was just calling them to ask for the availability of coverage and them offering the level of coverage that I was interested in, as well as explaining to me what it covered. The pricing for it and then indicating the next steps were straightforward, too. They were very clear about providing their contact info if I had additional questions. I'd recommend them in the future.

We bought a used car and the warranty on it played out. The dealership offered extended coverage and it was a lot of money. I called Ryan from an ad on the television and I said we would call CARCHEX. We thought we should get it because it covers everything our insurance doesn’t cover. The price was a lot better than the dealership.

I bought a new car, however, I felt that the extended warranty the dealership offered was expensive. Plus, the guy at the dealership was pushy and asked why I wouldn’t want to protect my car. Of course, I wanted to protect my car, but I didn’t want to pay $6000 for it if I didn’t have to. He left me with a bad taste in my mouth. I started checking into other companies and CARCHEX happened to be one of the ones that I came across. I liked that CARCHEX had an A+ rating with the Better Business Bureau and that it had a long history of being in business. Those two things that really stood out to me. I also liked the offer of the product. It seemed comparable, if not better than what the dealership had offered me and at half of the price.

I have a Porsche and the maintenance on that is expensive. Also, the parts are expensive. With it being already outside the manufacturer’s warranty, I wanted to have extra coverage. CARCHEX worked with me on the price and brought it down from $300 to $200. They didn’t haggle me and the quote at that price was for all the big stuff, like the engine, the transmission and the electrical system. Everything was pretty much in there at that price. On the other hand, CarShield quoted me $150 down and $100 a month but it would be only the big stuff or only the electrical, the smaller stuff. It wasn’t a combo of both like CARCHEX’s. The representative I worked with also asked me what I wanted and didn’t pressure me into doing anything or adding any extras. My experience with him was good and decent. The whole thing was great.

Aleeshe ** was awesome to work with. I highly recommend both the warranty program but ask for Aleeshe. She followed up timely, explained the program thoroughly and answered all of my questions. It’s always nice to receive more than you expect.

Tashawn worked with me to get the best coverage and price. I was surprised after purchasing agreement that Carchex is not the Company that handles the service contract. The service agreement was given to American Auto Shield which does not have quite the stellar reviews that Carchex has.

At first, I thought I wouldn't keep my vehicle that long but once I decided to keep it longer, I called for the extended coverage. It's very important because if something breaks, I cannot afford to have it fixed. Some of those parts are worth thousands of dollars. I talked to a very nice young man at CARCHEX. He explained everything and we had a good conversation. He has also always called me back or I've been able to reach him, and he has answered all my questions. CARCHEX did a good job when I asked them to extend my warranty and my overall experience has been really nice. I've been totally happy with them.

I've been with CARCHEX for a couple of years now. I got an extended warranty from them to cover the things my other warranty doesn't cover. The rep who helped me with the purchase of the warranty was friendly, courteous, and knowledgeable. Between paying $100 a month and four grand for an engine, having an extended warranty is valuable.

My car is expensive to maintain or repair, so I purchased a warranty to use if anything goes wrong with it. I looked into other places and the plan from CARCHEX was reasonable. I could also afford it and CARCHEX has different plans that could really help supplement any repairs that you need for your car. The rep helped me understand what I was covered under and the types of plans that they offered as well as the prices. The purchasing of the plan went well and I got a pretty good price. Their customer service was excellent as well and they tried to give me the best deal. I have CARCHEX for six years now and I haven’t had any complaints about them. I recommend that you try them.

When we bought our vehicle, I thought that like many of our cars in the past, we would be keeping it for eight to ten years. After purchasing the contract for an extended warranty, I got to thinking in depth about this and the primary reason that we bought the car was for safety reasons and because over 50% of the driving of it is going to be done by our children. The reps at CARCHEX were pleasant and good salesmen, and it was easy reaching out to them.

Having a protection plan is very valuable. When you purchase a used vehicle, it's just a matter of when you would look into acquiring an extended coverage. It happened to a friend of mine who decided to take his chances and now, he’s down $3,000 that he can’t recover. And there’s probably more damages to the car. The reps at CARCHEX are very nice, detailed, and thorough. They're not pushy and are informative. They have almost the same amount the dealership is offering, except they offer more coverage. I would highly recommend them.

I can’t imagine life without a vehicle insurance. The car that I traded in was a ‘99 Chevy Monte Carlo and it didn’t have an insurance for years, but I didn’t feel like I needed insurance because the car was paid off and I never had anything major go wrong with it. This car has a few more miles than the one I traded in, but it's a lot newer, and I didn’t want to get caught between a rock and a hard place. I’m making a good size of payment on my vehicle and I was concerned that without insurance, I’d have difficulty paying for the repairs, so I looked into getting an extended coverage for it and I put a call out on the internet for extended coverage providers.

Since my vehicle ran out of factory warranty, I wanted to get an extended warranty on it because you never know what's gonna happen. I looked at three providers and I settled with CARCHEX because of the price. Also, I could understand what they were saying. Whenever I talked to them, they helped. The rep was pretty good and answered my questions well too. Having the extended coverage is pretty valuable if something goes wrong.

The factory and extended warranty on my 2011 Lexus LS460 have both expired and I have decided not to purchase a another vehicle for a couple of years. With that being said I needed to purchase an automobile warranty in case of costly repairs. I researched the best warranty companies and CARCHEX came in with a 10/10 rating. The process was smooth, representatives knowledgeable/polite and the cost is affordable.

My rep was, Tashun **. He was very nice, friendly helpful and very explanatory. He helped me get the best coverage possible & at a good cost. Also supervisor Daniel, also stepped in and modified my info and make sure I was taken care of. Thank you so much. I appreciate both of you guys. The both were incredible and efficient. They both deserve raise. Thank You!!

My name is Manuel. I give thanks for a great service quick response. I will recommended to others. This is a great company to deal. First time call and they take care me. I hope all companies take care like this one does.

I knew that my car was closing in on stuff like mileage and I wanted to have protection since I bought my car used. I went with CARCHEX since they have a higher rating and better reviews for customer experience. Purchasing the vehicle protection was good. The reps were very helpful as well. Having a vehicle protection plan is very valuable as you'll never know what’s gonna go out on your car and you'll need the coverage to be able to make sure it gets fixed. I’m gonna cancel CARCHEX because I got a new vehicle, but overall, the experience with them was pleasant.

My husband is a mechanic and he used to do all the work on my car. But he’s getting older and he doesn't wanna do it anymore, so I needed to find something so I wouldn’t be stuck with a repair that I couldn’t fix and he didn't wanna fix. I initially went online and did a Google search to find out what are better extended warranties and I got the two top ones--CARCHEX and Endurance. CARCHEX got to me first, but Endurance called and they came at a lower rate and offered the same amount of years but more miles. I was gonna go with them but then I called CARCHEX back and talked to a nice guy. His name is Adam and he was very nice and informative.

My extended warranty had run out but I benefited from it so I wanted to continue having one. But the one that I had was only on purchase of the vehicle so it wasn't renewable. CARCHEX is really popular. I see a lot of it on television and a lot of my friends have it so I went with that one. I did some research prior to calling and I had an idea of how the coverage would be. I looked into the website and that was explanatory. When I called and enrolled, the rep also explained a lot of what was included in the package and that I would get a mailing of the full detail of the coverage soon. The experience was straightforward and fast, and I was happy. There was a 30-day window before the warranty would be effective but they were able to link with my car fast. I was unsure about something and they took the guesswork out of it. That made it better.

Ryan is a friendly, patient, and knowledgeable professional. The process was at my pace; not rushed or as if I HAD TO ACT NOW OR ELSE. I would recommend CARCHEX to anyone. It's about half of what the dealer offered.

The rep was pretty good because I had to deal with him a couple of months ago, and I decided, “Hey we really need to get it”, so I called him back and he was really nice. He explained a lot of different things that we’ll get with this contract, too, and that’s what made me go back to him.

Whenever I buy something new and I'm offered an extended warranty I always get it. The rep of CARCHEX was really good. He explained and was pretty clear about everything. He went over the differences between one coverage and the next and what it is for, and also the different coverages for me. He did a good job and I was pleased with the information that I received. I opted for the one that was recommended for me. I feel pretty good about it and it makes sense to me. They offer a pretty good coverage and the types of what they offer is worth the money in essence.

I like my truck but I had a couple of problems with it under warranty. So I wanted to keep track and wanted to make sure that I wasn't gonna get hit with a $4,000 expense with the ignition issue that it was having. I looked up overall reviews and CARCHEX is not all great but against other companies, they were pretty good. I called, asked some questions and their rep answered to my satisfaction. I did some more shopping around then the rep called and asked me if I was ready. I said that I wasn’t and he asked me when he could call back. I let him know and he called me back. Then he explained their product thoroughly and I signed up. Purchasing the plan was easy and straightforward.

I went to the Better Bureau website and it said that CARCHEX was A-plus. I had a really good experience buying the protection plan. The guy who helped me out was very good. He knew all of his stuff so I was satisfied with his business. He was polite and he went over everything with me like he was supposed to do. He stayed in contact with me to make sure that I was happy.

All these electronics scare me about my truck. It has 100,000 miles on it and the regular warranty went out, so I figured it was time I got an extended coverage. I went online, checked out several providers and looked at consumer reviews, and CARCHEX was rated number one. I got a rep named Sean and he was outstanding. I liked his attitude as he wasn't pushy. He was a good salesman that worked with me and got me a good price. I have an email confirmation and I'm yet to receive my policy, but everything seems to be fine so far.

Excellent customer service with Bill! Great extended warranty plans for the entire family and friends. I highly recommend to everyone. The only ONE thing is the word they've used in the past is "SEEPAGE" IS the same as a LEAK!! Thanks to Bill how has made sure with the last 2 warranty plans my family and I have bought, "WEAR & TEAR" is included so HOPEFULLY the word "SEEPAGE" WILL mean the same as a "LEAK".

Ryan was very helpful, funny and explained everything concisely and clearly. I would say he's one of the nicest people and most enthusiastic that I've spoken with. He was very professional on top of all this. I am glad I was able to get help and information from him before purchasing!

The auto warranty that came with my car expired and I couldn't afford the repairs it needed. I went with CARCHEX because its pricing was better than other companies. The rep I dealt with was good, too. He did what he had to do and gave me a better quote. He was working with me. I would tell my friends to look them up.

I bought a car very recently and I considered giving an extended coverage a try to see how it goes and know how it works. I compared the prices of CARCHEX and Endurance and CARCHEX gave a lesser amount, and the waiting period was also less than that of Endurance. I also got a quote from CarShield of 200 bucks, which made a difference of $100.

Mr Ryan ** was very professional and well-knowledged about their programs to offer for our car. There was no pressure to buy and no misleading sales gimmick. Thank you for your kindness and information, because we chose to go with you after being misinformed and pressured by other companies.

The reps at CARCHEX were professional and buying the extended warranty had been easy. CARCHEX helps protect older cars.

I was shopping around for an extended coverage for my vehicle since I had one before and I found CARCHEX. Purchasing my protection plan was fine. The representative was extremely knowledgeable and helpful. Having a vehicle protection plan is important, but I had bad experiences with several auto warranty providers in the past, so this one gave me cold feet again and I cancelled my warranty with them. But overall, my experience with CARCHEX was very easy and not very time-consuming.

BEWARE! Thought I would give this company a try. I talked with Ben **, he didn't tell me over the phone all the limitations, waiting and the deductible. When I read the sample contract that was emailed after the verbal approval I immediately emailed back to cancel the transaction. 48 hours later I get the next email back from Ben that he can't cancel. I have to talk to the customer loyalty department that as of now is not available. I was on hold then a recording states, "No one is available to answer your call." I still have an powertrain warranty and parts of the contract duplicate the same warranty. Difference, I get new parts if I have a problem, Not like or same as on the car. In other words, they can go to pick a part and use it on your vehicle.

I have had a very positive experience with CARCHEX. I would highly recommend this warranty company to friends and family. The customer service representative was extremely helpful and did everything possible to get me the coverage and monthly payments to fit my budget.

I wanted an extra layer of protection and when I bought the plan from CARCHEX, the specialist was informative and friendly. If you have a brand-new used vehicle, the protection plan is very valuable and it’s something that you wanna have. The pricing was a little high, especially since it’s not bumper-to-bumper, so that was just not cool. My dad just got an extended warranty on a Range Rover and his car was older than mine but he still got bumper-to-bumper. Maybe I shouldn’t have gone with CARCHEX because that was the first option that I came up with. But it’s okay.

I previously traded in a vehicle over 100,000 miles and it needed work done. I paid for it and it still needed more work done so I purchased a used vehicle and I decided to get an extended warranty for it because it was over 100,000 miles. I looked online and in the top 10 warranty companies, CARCHEX was listed as number three. I contacted the top three and CARCHEX was the first one to get back with me to let me know that they can cover the vehicle and in full, such as the brakes and suspension, so I went with them. They were a bit more expensive but they cover vehicles with over 100,000 miles which was pretty good.

I wanted to go with the best and CARCHEX was at the top of the list of companies that had good reviews. I called them and the person I dealt with, Jay, was great. He answered every question that I wanted to know and he was very polite and helpful. I’ve been telling people about CARCHEX as well. Call them if you don’t have a warranty on your car.

I ran out of coverage at 77 miles and I wanted some more peace of mind as far as the repairs go. I'm a fan of warranties so I decided to look into getting extended coverage. CARCHEX offered the most extensive warranty coverage as far as the deductible goes. Buying my protection plan was easy. I called Ben, the sales rep, and he told me what I could cover. He was a very entertaining. He gave me a bunch of options and told me to get back to CARCHEX when everything was all set and ready to go. Also, he called me one time when I wasn’t really available and I told him to call me back at a specific time and he kept to it. Ben was great and everything was really easy going. I've told my friends to look into getting a warranty with this company.

I have more miles on my car than most cars because I’m here in California, so sometimes certain warranties don’t pick me up unless the vehicle is of a certain model. It’s always a possibility that something could happen with any car, new or old, and so it is always wise to have an extended warranty on cars. If something happens, I have it and I have a backup. I did some searching and I liked what CARCHEX offered. It was very affordable for me to go with CARCHEX. I liked the customer service. I also liked Ben. He was very professional and very workable, and he answered all my questions. I had a good interaction with Ben about getting the policy and I went with my gut feeling. My purchasing experience with CARCHEX was really great. And having a vehicle protection plan is great too. It saves me some money out of my pocket. I'm spending something monthly, but in the end, it’s worth it.

CARCHEX's reps helped me get coverage for our used car so if anything happens to the vehicle, I won't have to pay out of pocket to get it fixed. They did their job and the telephone conversations I've had with them have been fine. However, I wasn't told in the beginning that the price would go up. It increased since past month and the original plan I had expired and it is no longer available. We would have to get another one and it's more expensive. Still, I like having a vehicle protection plan. You never know what will happen and if you don't have it, you'll be up a creek without a paddle. But if you have it, it keeps you from having to figure how you'd pay for whatever is wrong with the vehicle that the warranty covers.

I have contacted the Carchex customer service and HQ office since April 2018, trying to get resolution to my auto repairs that I have been paying fees to cover. Carchex has given me the runaround with the issues with my car warranty providing subpar and beyond poor service. First, I purchase the Technology Package for this car warranty last year. I found out later that in their internal computer it states I have lesser package but on my printed documents it states I have the Technology package that covers my repair challenges. Secondly, I started calling in April 2018 when my air conditioner, water pump, and passenger window started malfunctioning. I have been waiting for verbal and written authorizations for these repairs to be performed since I purchased the Technology package to cover these items.

My husband and I purchased a warranty for $3000 over a month ago by phone. He called and got a quote, and clearly stated my mileage. We decided to wait and shop around. He called back two weeks later, gave updated mileage, and made our purchase. First, I never received my welcome package. Then, last week, we were trying to get in contact with Carchex to see where our welcome package was, but every time my husband called, he got a voicemail saying the office was closed, even during business hours! So we looked up our email receipt from our purchase to find our sales associates number. When we clicked on the link to find his information, we noticed Carchex listed our mileage almost 12,000 miles HIGHER than what our vehicle has and what we CURRENTLY HAVE ON THE VEHICLE!

It’s invaluable to have a vehicle protection plan because if you get caught without it you are subject to a lawsuit. My car was a used vehicle and it wasn’t covered by a warranty. I needed transportation. I had to take what I could afford and the loan company came without a warranty. I had to hurry up and get something ‘cause you’re gonna have crap having a used car. It happens even with new cars. So I went to the internet to see extended coverage companies that were rated highly, how they were rated, and how much coverage they gave me. I decided on CARCHEX after a long time because there were a lot of people out there doing it. The rep was very persistent and professional at the same time. However, I have not gotten my contract and I need to review it.

I ended up going with Endurance for multiple reasons. One they offered a end to end while Carchex does not. Two I liked Endurance sales tactics better than Carchex. Carchex takes this very aggressive give me your card number and then learn about the plan. While Endurance was let me answer every question and if you want then give me the card number. Both tactics are fine, but Deshan ** seemed not to want to answer all my questions after I purchased the plan. He answered one and then ignored the rest. While Endurance spent time answering my questions and didn’t seem annoyed by them. This is a business - you gotta answer your customers questions.

My father is 93 and he was asking about an extended warranty. We also wanted protection for the car that he drives and if anything happened to it, it would be costly. I liked the rating of CARCHEX on the internet and their rep knew what he was talking about, explained it well and we just changed our minds. Plus, he called back when he said he would. But after thinking about it, with this low mileage on the car, not much is gonna happen in the time that my father is using it. So, that’s why we decided against it. We need to cancel the accounts because that’s 3,000 a piece which is too high and that’s what my father would like me to do. For someone who has a car with a higher mileage, a vehicle protection plan is valuable but for us, it is not. Still, check CARCHEX out. They have a good rating but they’re just not a good fit for us.

I looked for an extended coverage for my vehicle due to its mileage and CARCHEX seemed to offer the packages suited for my needs. I spoke to the representative and the service provided was good. Overall, I had a professional experience in dealing with CARCHEX.

Besides insurance, one has gotta have a vehicle protection plan so you’re not behind. My vehicle is an older one and I wanted to make sure that it stayed in good condition. CARCHEX gave me the quote and they have the simplest service standpoint.

I searched for auto warranties and I thought CARCHEX was a little pricier than other competitors but they had a better package so I decided to go with them. The extended auto warranty is for my peace of mind and having some edge if I get into any problems. I enjoyed doing the sale with CARCHEX and I had a good experience purchasing the plan. It was very professional and very knowledgeable. The sales ability of the salespeople was fine. I feel good and I’m glad I got the extended warranty.

My car was over 130,000 miles and I googled what were the top companies to get extended coverage from. The first one was Endurance and CARCHEX was number two. I spoke to a rep at CARCHEX and then I was transferred to the supervisor, and they were awesome. I told them I talked to Endurance and they would tell me at the time they were gonna extend it. So CARCHEX quoted me a different amount that was much more affordable and I decided to do that one. They were very helpful and they went out of their way to make the coverage where I can afford it, which was what I needed. It was very important for me and they did that.

My truck is almost 10 years old and it has over 100,000 miles on it, so things are gonna start breaking down. On a 10-year old car, having a vehicle protection plan is very valuable. There were a couple of companies that I called and CARCHEX was one that worked with me. When I told the rep that I wanted to know what their different policies were and I asked that they send them to me by email, they were more than willing to do that. I told him I would call back and I never did, but he followed up and answered my questions and never pressured me. When he finally called me, I was in a time and place to actually make the deal, so I took out my credit card and I took care of it. Every other company was trying to sell me something and I don’t respond to high-pressure sales, so I hang up the phone or I walk out of the store. But when CARCHEX gave me the time to review the policies, I was very pleased.

Never got contract in mail. I am about to dispute the charges. And report to BBB. Spoke to everyone. Got it set up. Got auto pay set up and it’s been almost a month and I still haven’t received anything on my warranty. I feel like I’ve been taken for a fool.

I bought a car that was a little older and I couldn't get a coverage for it. So I wanted to go ahead and get an extended coverage. Purchasing a protection plan from CARCHEX was easy. The guy I spoke with gave me the prices on some of the best coverage and told me everything I needed to know. He got it done quickly too. Furthermore, he was also able to answer all the questions I had and he was able to go into the details of what the plan covered.

It’s really valuable to have a vehicle protection plan. I’ve always had a vehicle and it’s senseless to drive around without a warranty. So, when the warranty I had was to expire in seven months, I checked with a few mechanics and they kept mentioning CARCHEX. CARCHEX's protection specialist was good and very persistent. It took a while to actually get me to purchase the plan, but he was convinced that I should go with CARCHEX.

We bought a car from our friend and we spent a lot of money on it, so I went to the Ford dealership to ask them about their extended warranty. I thought it over from the computer to see what CARCHEX was saying versus what the Ford dealership was saying as far as the extended warranty, and CARCHEX was better. The gentleman who I spoke with was very pleasant and non-assertive. I had an enjoyable conversation with him. He took care of everything right away which was wonderful. It was a good experience. I would certainly recommend CARCHEX to anyone that needs the protection.

My vehicle is a BMW 745iL and I purchased it at such a great price and in very good shape. The Audi dealership that I bought it from suggested two warranty companies, then I looked into both and I figured CARCHEX was the one that had the best credentials. The salesman Jay was very adamant about the backing of various agencies and he gave me good references to think of. He was a very nice fella and did a good job representing the company.

I needed an extended coverage for my vehicle as the manufacturer’s warranty I had was running out. CARCHEX was recommended to me. When I purchased my protection plan, their representative was helpful. Having the vehicle protection plan is really valuable and every time I had an issue, the dealership called CARCHEX and they came out, moved in and the work was done.

Having a vehicle protection plan is extremely valuable. So, when my warranty was soon coming to an end, I wanna make sure that I’m covered for anything major that may happen. I did some research on the internet and pulled up the top 5 extended warranty company and got CARCHEX. The interaction with their rep was professional and timely. The price is a bit more than I want to pay, but they’re all the same. I had a great experience with CARCHEX. However, I didn’t get an email confirmation so I had to wait for the paperwork to confirm what I had. And I don’t have my card yet, which I’m still waiting for.

I've had an extended coverage for my vehicle with CARCHEX for almost two years. It started off with a report from them on the car that I was buying, then I saw that they also provided extended warranties. I looked them up and I liked what I saw, so I signed up with them. I've had a fantastic and very pleasant experience. Their staff was courteous and very knowledgeable and professional. They explained the different packages and the payment methodology for each package, and I got the best package for my needs. When you come off of the manufacturer's warranty, that's typically when stuff starts to break, so having that extended warranty is a lifesaver.

Having a vehicle protection plan is great for what I bought which was a salvaged title vehicle. It only had 20,000 miles on it and I was looking to put a warranty on it. Prior to CARCHEX getting back at me, I checked with somebody else so I knew what the price was going for a vehicle protection plan. The person I worked with was good and he did everything professionally. I tried to get the price for $85 lower and he talked to his manager, and they went ahead and got it to $85 lower. I may end up getting other insurance through them as he told me that they go in with car tax as well and that’s always a plus for me.

I bought a used car but it falls in the luxury category. I've never owned an expensive vehicle and I was worried that the repairs are gonna cost too much. The warranty on it also expires in a couple of years so I was looking to exchange that warranty. I thought a vehicle protection plan would be helpful, just to get that peace of mind. CARCHEX was rated pretty high on a few websites that I saw and Brian, the person I was talked to, was very helpful. He explained everything very nicely through the whole process.

I purchased a used car whose manufacturer's warranty had run out. I wanted to get extended coverage for it so that if something goes wrong, the car would have insurance. And CARCHEX was the first provider that called me. Their sales team was pushy and told me, "Get it right now because we can match anywhere you like if you get it right now." Still, they gave me all the information and I went ahead with purchasing it. They seem to be a good company. However, I found somebody else that provides the same coverage but is cheaper.

I’ve used CARCHEX before and they were pretty impressive, and purchasing my protection plan this time went through the same way the first one did. Carrie, their salesman, was personable and he knew his stuff. He took his time explaining everything and had no problem going through the contract with me line by line. He was very patient and he also respected my privacy. I’d direct my friends straight to Carrie to talk.

Having a vehicle protection plan seemed to be the intelligent thing to do and it made reasonable sense to me. I signed up with Ryan and he was very accommodating, and he's probably the reason I decided to go with CARCHEX. He was informative and helpful. He also made me aware of some things that I didn't know, such as when I buy through a dealer, it would be an agreement versus a contract. I called my nephew who is my attorney and he explained that Ryan was right. I had a good experience and I'm very satisfied.

When you buy a used vehicle, you don't know what you're getting. But I know what I have because I've taken care of it. I was either going to extend the coverage on my car or buy a smaller car but since I had invested so much in my 2006 Ford, I just spent as much money getting an insurance to cover any malfunctions down the line because I really take care of my vehicle. I found CARCHEX online, called in, signed up and paid the money. They deduct the fee from my checking account so I don't really feel it. I don't mind investing the $134 month for 24 months to get me along for three years. I'm 75 years old and I'm not gonna be around forever. So, I just want to have a nice, comfortable vehicle to get around then. But sometimes, it's a hassle proving that I need coverage on something.

I bought a vehicle and thought maybe I would want to get some extended coverage to be protected for the future. The guy that called from CARCHEX was super friendly. He should get a raise. He told me what the product was but the cost was too much to start with. But then he put some supervisor on the line and he helped. They said they figured out some way to get the price lower and it worked with me. I wish they can make it a lot cheaper though. But that aside, they were real nice, friendly and helpful. They answered every question that I had.

I always try to keep protection on all my vehicles, and I got a policy from CARCHEX. The rep who assisted me was very helpful. Everything has gone well so far, and I'll recommend CARCHEX.

Last March 19th I bought a BMW 328i. It's a 2014 and it had 46,000 miles. It's a very expensive car to maintain and I wouldn't buy a car like that unless I had a warranty on it. So I had bought an extended warranty from the dealership. But when I checked into it, I discovered that I got a bum rap. I can't allow myself to be put in a situation where I have repairs and only to find out that the warranty is no good. So before that happens, I proactively decided to go with CARCHEX after I went on Google and did some research. I was very pleased with their A+ credit rating.

The vehicle that I purchased had more mileage than what I'm used to and is more of a luxury car, so I wanted to make sure that it was covered. I wouldn't be paying extra out-of-pocket for any problems I'd have possibly down the road, so I acquired an extended coverage. I was doing research and CARCHEX was the only company that came up.

The dealer warranty on my vehicle was up and I got extended coverage for it. I went with CARCHEX due to their ratings. I checked out two other warranty providers and one didn't have good ratings. After hearing that I had a quote from the other company that had good ratings, CARCHEX gave me a price that saved me $9 a month and they ended up beating the price out of this company. The purchasing process was very smooth and easy, and it was faster than purchasing from Endurance Warranty. Everything was nice and the reps didn't waste my time. Having a protection plan has been very valuable, from past experience. I previously had a used car and got a warranty for it, and I would've been screwed without that warranty. The warranty company paid in my claims for repairs, and I would not have been able to come up with that money. With CARCHEX, everything was fine and I would recommend them.

We bought a car and it was required to have a warranty. I heard about CARCHEX where I bought the car and I really like them. How they set up and work with their customers is really nice. I was with my mom when we set up the coverage and the rep was so polite and helpful. When he told me the prices, I was like, “I really don’t know because of how the finances are." Then he said he would extend and lower it, and that worked really good. We've been in it for a couple of weeks and knowing that the car is covered if anything happens to it gives me a good feeling.

I’ve got a limited income and I can't afford expensive car repairs. I still have a couple of years on my vehicle and the warranty has expired. CARCHEX's reviews online convinced me to go buy an extended warranty from them. Upon buying the plan, they needed to know my VIN number and mileage. They also told me the different packages they had available. My rep was very patient. I told him to go ahead and call me back in a month and see where I was and he did exactly that. I also told him that I prefer being emailed or texted and that I did not want a bunch of phone calls all the time and he emailed me and sent me information. It wasn't pushy. CARCHEX has handled things in a professional and non-invasive manner and I would recommend them.

Mr. ** answered all my questions completely. The manner in which the plans were compared made it easier to make a decision. Another competitor only provided a contract without providing a separate listing of the components covered which limited a clearer understanding. Mr. ** reviewed all the components and related costs to ensure a complete understanding.

Having a protection plan is valuable. I do a lot of travel and I drive my kids around from karate and events so I wanted coverage for my vehicle. It’s good to make sure I have a reliable vehicle and no surprise bills. The other carriers didn’t get back to me promptly but the CARCHEX rep was friendly and persistent. I was always under a time crunch when we talked, but she did great. Their purchasing process wasn’t difficult although I was hoping to get more information on exactly how much coverage I'd have, but I guess it will come in the mail. So far, it has been pleasant dealing with CARCHEX.

I recently had the pleasure of speaking with Nikki ** about purchasing a warranty. She repressed your company very well. I was very unsure about making the purchase but finally decided to... The day I called back she wasn’t there but one of her coworkers (Gary) was able to help me buy the warranty that Nikki had recommended. This is the extent of my experience with CARCHEX, hopefully they are as helpful if I ever need to make a claim.

We bought the car three years ago and I had done a CarFacts on it and that generated us an email with the CARCHEX information. I called and checked on it. Being a used car, it doesn't have a warranty and we thought it would be a good idea to have some coverage on it, so we went ahead and got a three-year plan. I've used it once and it came in handy for the repair. We had it repaired and it cost us a $100 copay deductible. And then it covered the rest.

The warranty that I have now is going to expire soon and I just want to continue the coverage. I don’t wanna be caught paying thousands of dollars if I do have a catastrophic maintenance issues so I tried to get a warranty upfront because it's never cheap to fix my vehicle. I looked around and from what I've looked at, CARCHEX had a better package. I initially started to contact their rep in March and it has been an ongoing communication up until now. I knew that the decision had to be made but I don’t like rushing so I got started on things earlier. The rep was very attentive. She pretty much answered all of the questions and concerns that I had.

I’ve had warranties in cars before and it generally worked out and has paid off. It was for security and to avoid having a costly outlay of money for something that I could have covered much less expensively. The warranties that I have on the vehicle expired or will be expiring in the near future. And I wanted to have some protection in events that I would have a fairly major repair. I consider an extended warranty an insurance where I don’t need it until I need it.

Purchased Silver Coverage Plan (American Auto Shield) thru CARCHEX, Jan. 2018. Downpayment of $123. The waiting period is 1000 miles AND 30 days. March 2018, took truck to service mechanic, after waiting period was up. Needed a U-joint. Carchex/American Auto Shield would NOT honor anything. Their reason was it hadn't FAILED! Guess they wanted an accident or possible injury or death before could get repaired! ATTEMPTED TO CANCEL policy WITH MUCH CONFUSION AND GO AROUND as to what forms were needed and where to send, with WRONG ZIP CODE to Baltimore MD.

My interaction with the CARCHEX rep was pretty good but he made a mistake. I clearly told him that I will be paying my payment on the 6th of July, that I was gonna pay it for the month of July and that my next payment would not be until August 29th. But the statement I received online said that my first payment was due on July the 29th. When I called, they told me, “Will you call in on the 6th to make the payment? And the next statement will say August 29th.” That confused me because the had rep told me that the payment would be taken off my card automatically on the 6th of July. I’m still not clear on whether they would just take the money off of my card or if I have to call in that day. But getting extended coverage was the smart thing to do. It is 100% valuable because I would never know what’s gonna happen with the vehicle. It’s like car insurance. I pay it every month and I know that if something happens I get covered. It would save a lot of money.

I'm very satisfied having a vehicle protection plan. I got it 'cause I don't have money out of my pocket. If anything happens to my car, CARCHEX could pay it. My purchasing experience with CARCHEX was so great too.

Wanting to take care of my vehicle, I decided to acquire an extended warranty and went with CARCHEX after looking at the reviews online. I've had extended warranty in the past when I needed to use it, and I know people who have needed to have repairs and they did not have a warranty. Thus, it’s very valuable having the protection plan. It's definitely a good cushion to have. CARCHEX is a good company. My experience with them during the purchase was good although the guy I was talking to was new so I got transferred to the manager, who had a little bit more knowledge and experience. He then did everything. I was very comfortable dealing with them. Paying for the warranty is easy too.

Well I have a current claim with CARCHEX. I purchased an extended warranty with CARCHEX on May 11th. At the time my car was fine didn’t have any problems or anything. Well on June 19th my Vehicle was making a funny noise. So the first thing I did was take it to a shop. So come to find out it was a front end differential. After I got it checked out I called CARCHEX and they said that they are able to cover the front end differential. So after going back and forth with the Mechanic shop and CARCHEX. They decided to tell me that because my account is new that the review will take a couple of days to see if I get approved.

When I found out that something was going on with my vehicle, I called the people that sold me the vehicle and they told me the car didn’t have any warranty. I went online and found that CARCHEX was reasonable. The price that they gave me was something that I could afford. Then their agent explained things to me and asked me a couple of questions on why I chose them. I told him that I was trying to find something in my budget range and that the struggle was real so I had to stretch my funds. Then when I said that I was disabled, he lowered the price even more.

Having a protection plan for my vehicle is 100% valuable. When I purchased my '08 Escalade, it was in excellent condition and I wanted to maintain it that way. With that as well as the cost of the repairs, I decided to get an extended coverage. I looked at Carchex's credentials online and saw that they were top-rated in Better Business Bureau. Their team was professional too. When I bought the plan, they answered a lot of questions, were very detailed, and went above and beyond. I didn’t have the VIN number and the gentleman I was speaking with was leaving, so he made sure to transfer all my information to the next person. I was able to communicate with them as soon as I got the details and it was a great follow up call.

I've acquired an extended coverage for my vehicle before. We've bought vehicles that had 35,000 to 40,000 miles on them. And even though they still had to make such a warranty, we recognize one thing that we, as a family, like to do is we like to go back to the dealer to take care of our service. But we also recognize in going back to the dealer, at times, the service costs are gonna be a little higher than going to other service repair groups. So, having the warranty to help us offset and having that experience with CARCHEX previously made me choose them even though there was another organization that talked about their payment or repayment of warranty services being higher than that of CARCHEX. However, I recognized, they had some other exclusions that I needed with my vehicles.

CARCHEX had a really good plan and they rate high as far as reviews and customer service. The specialist was very nice, professional, knowledgeable and informative about everything. The plan is something I'm looking for and the price is right. It’s a good thing to have.

I have a couple of friends that own the extended warranty and I heard good recommendations from them. Also, my vehicle is a German car and if anything were to go bad in the long run, I wanted to make sure I was covered. I bought the extended coverage from CARCHEX as a precaution. It was more for my peace of mind.

I liked what Sean, my salesperson, told me. He said that the plan is bumper to bumper, like what I would have gotten from the manufacturer when I bought my vehicle. So I don’t have to worry about anything ‘cause everything is covered, even wear and tear. Being single and female, it’s important that I have some coverage because I don’t know what the mechanical issues can be and I feel like if I've got that extra insurance, I'm gonna be less likely to be taken advantage of. CARCHEX and my salesperson seem to be very valuable. Sean was very easy to talk to and seemed like a friend. He didn’t seem “salesy” like so many people do. I really liked him a lot.

I already had CARCHEX but my mileage expired, so I had to renew but I wanted to make sure that the pricing was comparative to some of the other people who were calling me and what all it covered as far as the vehicle. I asked the CARCHEX reps if it was the best that they could offer and they offered me some aggressive pricing to be competitive with the other providers. I also asked if there were any other discounts that I qualified for and they called me back and said that they’ve found another one. Also, I used CARCHEX at a time when I needed assistance and they came through for me. So, it made it a lot easier for me to renew with them.

I had an excellent experience with CARCHEX. They had great feedback and reviews online. The rep kept calling me back to make sure I was satisfied and had the right plan for my needs. Having a vehicle protection plan is very valuable especially if you don’t have a warranty on your car to cover it. You never know what things may happen.

My husband and I travel a lot and my husband didn’t want me to be on the road and not be able to get anything done. I have a Honda and its warranty went out so I looked into an extended warranty online. CARCHEX was down as the good people to go through. Their representatives were very friendly and very nice. A representative gave me all the information upfront. I spoke to my husband about it and we called them back. Then, a payment plan was set up for me. However, I’m cancelling CARCHEX because we had a death in the family so I needed a little extra money right now. The reps said I need to write a letter stating why I needed the refund and to sign the bottom of it and send the photo to them. Then they can give me a full refund in my account. And until we get things settled, I can’t afford it but I hope to get the warranty later on if we need it. That aside, I would recommend CARCHEX to anybody.

I bought my vehicle reasonably and it had a little mileage on it. And so, I looked into an extended warranty for my vehicle for protection. I did my research and the lady at CARCHEX was straightforward with me and she was knowledgeable about competitors. CARCHEX's payment plan was decent. Cars have gotten expensive since the last time I purchased and having an extended warranty is highly important. The experience with CARCHEX was fine as everything was upfront and good.

The dealership told me that having an extended warranty is a good idea. And so I purchased one from CARCHEX, and my experience was fine and the rep was good. He was helpful in trying to find answers if they could meet the competitor's price, which they were able to do. The policy and how to file claims were not explained much but I got the packet in the mail and it has everything written in there.

I had started a policy with CARCHEX and then I canceled because the person I purchased the used vehicle from gave me an extended warranty to back up, too. Then the warranty ran out. I looked into extended coverage for I wanted to be safe and be covered because the Audi S4 that I’m driving is not cheap. CARCHEX has good ratings so I went back to them. It was very easy to get in contact with their reps when I purchased it and our interaction was excellent. Although there was a little miscommunication when I got the policy. I thought the warranty initially covered 100,000 miles and I took it. But now, it covers 75,000 miles. CARCHEX set an automatic payment plan for me easily. I was hoping it could be a little cheaper but there was nothing they can do. Other than that, everything about my experience was fine and I recommend CARCHEX.

BMW Warranty - Ryan ** was very helpful and thorough through the evaluation process. No high pressure to purchase quickly. I appreciated being able to access a sample contract before buying. I hope the claim process will go as smoothly. I chose CARCHEX because of your generally good reviews and reputation.

We purchased a new car and ordered an extended coverage over the phone from CARCHEX. It was an exclusionary contract and the price was right. Also, their specialist was very knowledgeable. We haven't used the plan yet, but so far, things has been good with CARCHEX.

I've always liked the added protection of an extended coverage. I evaluated different companies so I could see which one was covered in California, and I also looked at Consumer Reports and the Better Business Bureau. Purchasing from CARCHEX was a good experience. They gave me a quote and I reviewed that and read everything, and then I called back when I was ready to set up and that was taken care of right away. They were able to communicate and take care of things if I had a problem.

I wanted a cheaper and better deal for my car, and I read up on CARCHEX which had pretty good reviews. They made sure to take time to explain the warranty so that I knew what to do, and they made sure they had all the information ready. They also tried to get me the best deal possible.

The experience was outstanding. The Customer Service Rep, Sean ** was very detailed and followed up several times because I was hesitant. Sean ** also provide options and details to distinguish the difference between the two. Sean was very knowledgeable about the product and the vehicle (BMW) which is an older model. As a woman unfortunately cars and warranties are not my expertise. In speaking with Sean his knowledge and willingness to explain without pressure, I’m happy to say I purchase the Gold package May 30th, 2018 under American Shield.

The factory warranty on my vehicle was up and I know that the price is not cheap for me to repair it so I better have some type of coverage. I heard abut CARCHEX and I felt comfortable with them. Everything was cool when I purchased it and the rep was knowledgeable.

We bought a 2007 vehicle, which is our primary travel vehicle, so we wanted to make sure that we had more than just drivetrain coverage. I’m still financing a little bit of the vehicle so I was talking to my credit union and they said they can offer me a coverage to qualify for the loan. I asked them for options but they told me that I really didn't have any. They just gave me what they could give me based on the year of my vehicle and stuff. And it was only drivetrain. I told them that I need more stuff than that. So I did some research on who were the top companies and CARCHEX was one of the ones that came up. I reached out online and asked them for more information.

CARCHEX is very good. Nikki, the protection specialist, had an impressive tone in her voice and was knowledgeable. I felt comfortable talking to her. The others I talked to sounded shady to me. It feels good to have a vehicle protection plan, but my package has not been delivered yet. Still, I have recommended it to four other people already.

I just bought a vehicle with high mileage which I use for work. I liked to have insurance on everything. CARCHEX's protection specialists were fantastic and explained whatever they could. Also, they sent me the stuff out right away so I was able to read through it.

While I was looking online, I came across CARCHEX. When I purchased their plan, my interaction with their rep was good. I called back again and asked some more questions and the rep was more than willing to help me out. I felt really comfortable and I’d tell others to go for it. However, they got a big upfront fee when you go in. But other than that, it's good, so far.

I purchased a used car that I have no history of optics or model so I got an extended coverage for it. I chose CARCHEX over other different providers for they had an A+ rating in Better Business Bureau. The person that I have worked with at CARCHEX was very helpful plus, he was not pushy trying to make a close and tried to provide me some information instead of just trying to take my money.

I owned a 2009 Mercedes Benz and I bought it as it is so I'm just trying to cover my stuff and having a protection plan is 100% needed. I've seen the Better Business Bureau's approval on CARCHEX, and I've seen a couple other recommendation, so I went with them. Their rep, Kent, did a good job. He was smooth and to the point. I got the silver package plan which was right in my price range. But I didn't like that I only have to put a lump sum payment and by means of having a car, that'll be hard on my pocket. Other than that, I had a great and decent experience with CARCHEX.

CARCHEX was the only company that would provide me with a bumper-to-bumper coverage, so I thought that was kind of nice. Their rep that I spoke with was pretty nice too. He didn't try to bash another company. He also explained the coverage and was very transparent. He was like, “Hey, let me take you to the website and go to this page." So I knew what I was getting before I bought. And that wasn’t my experience when I was looking some time ago for a coverage. There were some companies that I have spoken to in the past and they wouldn't even show me the policy before I would move forward.

I’m in and out of a lot of cars, and I have purchased about 5 warranties through CARCHEX but I never got a chance to use them until about a couple weeks ago. But it made me very disappointed and highly upset because the warranty gave me a really hard way of using it. It was my first claim and it took about two weeks for them to pay on the claim. I didn’t have time to look elsewhere and go with another warranty company. But I spent a lot of money. And I referred at least four different family members to CARCHEX.

You have 30 days to test their services. If you cancel within 30 days you will not be charged a cancellation fee. If you cancel after 30 days you will be charged $50. There is no way to test their services within 30 days because you are not allowed to fill up a claim without waiting 30 days and drive at least 1000 miles. I want ALL MY money back... This is a scam!

I needed an extended car coverage for an older car. The dealership didn’t offer it and I needed to make sure that I have it if I travel. CARCHEX seems to have a more robust program and coverage compared to many others. And also, the gentleman that I spoke with was outstanding and that’s one of the reasons why I went with CARCHEX. And I told him, “You know what, let me think about it. Call me back on this day,” and he followed up on that day. As a woman, I'm not as experienced or knowledgeable about cars and what the extension offers and he was very explicit and detailed into exactly what was offered and I thought that that was more of a great program and I wanted to be a part of it.

CARCHEX sent me the info saying that my current insurance was gonna expire and I called them. I was having a bad day and I told the rep that. And he was having a bad day too. He asked for the numbers on my policy and I told him. But he wrote the numbers down wrong, so he had to write it back. I told him the numbers again and the situation ended to be funny because we screwed up some numbers. We had a good talk and it was fun. We were both laughing by the time we got done on the phone.

I was on a forum and I was told that if I was buying a used car then it's nice to check out CARCHEX. I found their price comparable with extended warranties I've had with other cars before. Their protection specialist did well going over the details of the different coverages they had. I had a good purchasing experience with them.

Very nice guys I talked with. Kind of pushy but overall was given a good deal. Didn't expect to get a call as quickly as I did. Not happy with having to wait 30 days before it's effective, but that's understandable.

The last time that I had CARCHEX I wasn’t too happy with them. But I gave them another chance because I’ve had three vehicles that I’ve had CARCHEX with. Two were fine and it was the last time that I wasn’t so happy. In fact, I told them I would never come back. But my experience this time was fine. Everything was explained in detail -- the cost and what was covered.

I bought a used Jeep Compass so I looked into purchasing a coverage and I did some online searches. I chose CARCHEX and I would tell others to check them out as well. I've had no problems with their representatives.