CARCHEX Reviews

I just purchased a vehicle and I wanted to get an extended warranty. My brother in law has Carchex and he gave me their number. I talked to Jay on the phone and I was very pleased with him. He walked me on through the process and explained to me the benefits. I am very pleased with their process and how that went. An extended warranty is something that anyone must have. This is my third BMW and I already experienced having repairs that I had to pay out of pocket. You'd feel comfortable that you've got a cushion there in the event that a repair is needed. The extended warranty is very valuable and it's worth it.

My vehicle is still in good shape but it has a lot of miles on it. I wanted its motor and transmission covered so I did some research and found CARCHEX to have good reviews. Their rep was also really good. We went back and forth on the emails and she had all the answers. Overall, having a vehicle protection plan is a wise decision and would be really valuable if I had to have a motor replaced.

I needed a warranty and I was referred to CARCHEX by another person. I called their number and the person I dealt with was knowledgeable and courteous. They were efficient with the application process.

I drive my 2016 car to work for two to three days a week and I already drove 35,000 miles. And since I didn't buy a warranty from the dealer, I decided to buy it in case something happens. I knew a dealer that would charge about $2,500 for extended warranty. So I did some shopping online and found CARCHEX to be the most reasonable. I called them and they were very helpful. They gave me all the information, and answered all of my questions. It was a positive first experience.

I have a car that runs good and it’s in great shape, and I will hang on to it for a while. After all, it’s cheaper to get an extended warranty than it is to get a new car. So I went online and researched for companies that had good ratings with BBB. One of them was CARCHEX. The representative I spoke with was very informative. He was very friendly and he thoroughly assisted me. So far, it's been good. I just hope that what I was told and what’s written in the vehicle protection plan comes through. A lot of places don’t.

I purchased a used car from somebody I didn’t know and I had run a fact check report on the car and saw CARCHEX as an option. It was very easy to purchase a vehicle protection plan. Their specialist knew what he was talking about. The warranty I received in the mail matched what he said. He was generally good and he thoroughly assisted me.

I already have insurance on a vehicle and it's come in handy. And then, I have another vehicle with mileage that is getting up so I looked into getting an extended coverage. I did some research, and from reading the reviews, CARCHEX sounded like it'll be a good choice. And it was easy making the purchase. I called and the rep walked me through all the programs, and I signed up right there and then. I have his phone number and email address if I have any questions.

Ryan the CARCHEX rep was excellent in telling me about extending my auto warranty and processing my order. It was a good experience. Would recommend a CARCHEX warranty as it is a good product and backed by a good company.

I wanted my car to be protected and when I received a letter from CARCHEX, I called them. The rep was pretty good and explained to me what the warranty is going to cover. He was friendly and helpful as well. I just got the warranty and it's very valuable. I don't understand much about cars though and my boyfriend will be calling CARCHEX to make sure he knows all about it. I'll find out more information from him and know much better about my warranty.

Excellent customer service, the rep, Corey was to the point and offered the best warranty services. I love that you didn't have no down payment and the first month is waive. The monthly payment is under $120. I'll recommend anyone to CARCHEX. One thing I think should change as long as a member referred someone even if it is a family member he/she should get some type of gift card to show that CARCHEX value your service.

I was looking into acquiring an extended coverage for my vehicle and tried a couple of companies. But CARCHEX’s price was right in the ballpark so I bought a plan from them. The protection specialists fed me answers to questions and there was no problem at all. It’s good to have an insurance policy in case of any problems. And if the truck gets a little older, it's going to be more valuable.

CARCHEX gave us more with our package deal than anybody else did and having a protection plan means a lot for us. The rep was very helpful with us in explaining the package deals and he gave us a few days to think about it and he wasn’t pressuring us into it. It’s excellent service, overall.

I had good experience with my previous warranty and since I wanted to give myself a little peace of mind, I looked into getting an extended coverage. CARCHEX was able to price match with someone different and give an additional year on the warranties. It was easy to purchase the warranty but I was highly pressured to do it. The particular customer service rep that called me back was a little pushy and rude. He was a little overzealous. He called me about six times in three days because it was near the end of the month. I didn't realize I was calling so closely in the month to where it was going to put him under a talisman to try to get me to buy it but the warranty itself seemed to be fairly straightforward.

CARCHEX has been my extended warranty since I've had the car in 2000. Their reps explained everything to me to the best of their ability and they told me what I have with the package. My experience in getting them was good although I have never had to use their services as of yet. I've got a good vehicle and it's good to have somebody that I could call when needed and it won't be a problem. I didn't use the first $2,000 that I paid out for the warranty at all. I didn't even know the warranty has ended until I sent something in and they sent a check back telling me that I paid it out in full because I never used it. It would be stupid to have a car and not have a protection plan or extended warranty on it because the maintenance cost is too high. So far, the amount and the package that I have will serve me well.

It's very valuable having a vehicle protection plan these days. It so happens that my wife's other dealer's extended warranty had expired so I wanted to get another one on it. As I was going through the internet, Carchex was highly rated with cheaper price than all of the other ones that I have checked into. Their sales rep was very knowledgeable and very thorough. He shot me emails as we were on the phone to give me an opportunity to look at stuff. Their customer service was great. It's been a great experience overall.

Having a vehicle protection plan is very valuable and it’s a safe thing to do for the vehicle. I talked to the different vehicle protection providers and I read the ratings and the reviews online. CARCHEX checked out good so it was easy choosing them and making the purchase. I had a good interaction with the specialist and he was knowledgeable, easy to talk to and understood what I was looking for. He was also helpful in directing me and answered my questions. It was a great experience.

I already have an existing policy on my Mercedes and I wanted to get a little more time with the program, so I extended it. I read and compared other policies to one another, and CARCHEX had the least exclusions and it covered a lot of items that may tend to have issues. Purchasing the plan was a fairly easy and straightforward experience. I knew what I wanted and the price was right since this was the second time and the vehicle was a little bit older. I was able to purchase something that was close to the previous plan that I had so it was a good deal.

I got an extended coverage for my car so that in the event that something major happens, it won’t get to the point where I have to get another one because I can't afford to fix the damaged one. CARCHEX was able to accommodate me with the miles I have on the car, which is a little over 180,000. Their rep was really good in contacting me and keeping me updated as to what's available. She made me feel I knew what I was getting. Overall, purchasing the plan was not too stressful.

I got Carchex right after I bought my car which is a BMW. It’s a high-end piece and I wanted to make sure it was covered. I went online and got a rating for extended warranties, and Carchex was in the top two. I read about what they offered and it was offered at a reasonable price. Getting a vehicle protection plan just made sense. I've learned to make good sound decisions, especially as I got older, and I don’t make decisions lightly. When I’m investing my money in something, I want to know what I’m getting for my money. I looked at a lot of other companies, drove a lot of other cars, and I was pleased with the service that I received. I’ve also been real pleased with Carchex, as far as fulfilling claims, and the coverage has been good for me. When my contract was running out, I renewed it and the prices were higher, but everything was going up and it was still at a price that I could manage. It was a good experience all around.

My parents recommended Carchex to me. It had a good coverage, and purchasing the plan was quick and simple. They were friendly, helpful and knowledgeable and I even got a hold of them quickly. Also, acquiring an extended coverage was a good idea. I had no plans for upgrading or switching out to a different vehicle, so it was good to make sure my current vehicle was taken care of, especially since a couple of months ago I had to switch out the battery. I would like to make sure that if anything bigger happens, I have it covered. Having a vehicle protection plan is very valuable because you never know when something is going to come up. For me, it can happen at any second and suddenly you need to have money to have parts of your car replaced.

I worked with Leon **. He was thorough and very easy to work with. Overall it was easy and a great experience. No high pressure sales and I did check around quite a bit and did experience high pressure sales people. Thanks for the easy transaction.

Having an extended coverage for my vehicle is a smart need. I did my homework and CARCHEX seemed to be more reasonable over other providers. I purchased a protection plan from them and my experience has been great. The rep was a star and he assisted us through to a point of 9.99. The protection plan is very necessary and it's a lifesaver. It's exactly what I need and CARCHEX should put it out there more. They were very knowledgeable and helpful in understanding today's mechanical world market or what my needs are, not overbuying and not overselling it.

A vehicle protection plan is valuable to have especially if you're buying all these cars with all the gadgets and fancy stuff in it. With the type of vehicle that I have, I'd rather have some assurance in my head that I would be covered if something does go wrong. CARCHEX has good ratings online compared to most of the other companies and I had a good experience with them. Their protection specialist was very sincere when he was talking to me. He went through the coverage and advised me certain things that I had failed to look up like the advanced electronics packages and the key replacement, which I also included in my warranty. Also, a lot of these companies won't let you take your car to the dealership, but the gentleman said that they would allow me to take it to the BMW dealership with CARCHEX. Overall, it was a straightforward and steady process and they addressed whatever concerns I had.

My old car coverage had ended so I decided to search for a new one. I went online and looked at some of the ratings and found CARCHEX as one of the best companies. their salesperson was really friendly. She told me about their different products and the different things that I can get from my extended coverage. She went over everything and explained how my bumper to bumper protection plan would work. I inquired about a second vehicle and she even called to follow-up on that one as well. She was a good salesperson.

I have coverage on all my cars. I had an Acadia before and when I had problem with its transmission, I would have been screwed up if I did not have an extended warranty. For my current car, I went to the dealer and their guy told me to try CARCHEX. CARCHEX gave me a good price for my plan which has the very high coverage. When I bought it, their reps looked very clean and no one looked like a liar. CARCHEX also looks like a very strong company so I'm comfortable with them.

People feel comfortable anytime they get a warranty on anything. I bought a car and I wanted to get an extended coverage for it. I called several places and I asked them about the coverage. My uncle also called different places, talked to CARCHEX, and he said it was okay. They had the best pricing.

Having an insurance is valuable because I will never know what could happen. I'm not one to do a lot of online purchasing but Jorel, the CARCHEX representative that I spoke to, was great and did a great job with the whole program that they offer.

I have been a lifetime owner of BMWs and the latest 7 series has a lot of technology integrated into the car. I decided to get an extended warranty because of that and the fact that the car uses a lot of electronics and computers. I looked around and came across CARCHEX as being one with the better quotes that I could receive for the insurance policy that I could purchase. I got the whole package to protect the vehicle for mechanical technology and all kinds of things. The salesperson provided attentive service and I didn't feel pestered or pressured. He was also one of the reasons I chose to work with their company. Our transaction was nothing short of professional and it was a hassle-free experience.

I was very well informed by your service agent and from my research I believe this is the best service and pricing for the same that I could find. I am very happy with my choice to use CARCHEX. I was extremely well informed by the agent and the services that would best suit me and my vehicle. Thank you for being there. I'm glad I joined.

My customers representative is Ken **. He is very knowledgeable and very polite. He help me find a coverage within my budget. He also made sure he answered all my question and if I had any concerns about my coverage that I could reach out to him at his extension. I would refer my family to CARCHEX.

I just purchased my warranty. The customer service is friendly, efficient, and precise. Very smooth experience. I have yet to experience effectiveness of coverage as I am just recently a member. I hope that the coverage holds up to its promise. Perfect 5 if they keep their word.

I've got a 2010 Dodge Grand Caravan that has 53,000 miles on it. I'm 77 years old and I'm not going to be getting another car, so in case something were to go wrong with it, I need something to protect me from having to fix it and coming out of my pocket. I've had several different extended warranty companies call me and they were pushy. However, the young lady from CARCHEX who called me wasn't pushy at all. She asked me some questions and I asked her some questions too. I really enjoyed talking with her. Plus, she seemed caring and knowledgeable. Also, if I had a question that she couldn’t answer, she got right back to me. She also keeps me abreast via email of everything that’s covered on the car. She’s very good and it's nice doing business with her. This warranty is going to be very valuable. I don’t have to use it but in case I do need it I've got it. Overall, it's been a very nice experience and I have recommended them.

CARCHEX got a fair price and I like the benefits that come with it. Purchasing my vehicle protection plan from them has been wonderful. Their protection specialist was more than willing to explain all the benefits of the package, which was what I wanted to hear, and he thoroughly assisted me. Having a vehicle protection plan is very valuable and there's a sense of security if anything happens. My experience with CARCHEX has been wonderful and I've been telling all my friends about them.

CARCHEX was good and I’d recommend them. I didn’t have a warranty from the initial purchase of my vehicle and I wanted to have peace of mind. I made the decision to go with CARCHEX because of their reviews. Purchasing the plan was easy and good. It was straightforward and all the details were explained to me.

At first the young lady explained why it's better to renew now for 5 years than later. She made it sound like the transition from my existing policy to a new one would be a seamless transition. I called back to see if they could expedite the refund, after speaking to three other people, I finally spoke to I think the cust relations super. I was shocked and angry that what he told me was policy vs. what the lady told me. I angrily told him that I was lied to and now the company would not honor what she told me. We went back and forth and I said I do not want my current warranty canceled because then I would be without coverage for a month. I then got a call from a mgr. up there and we went over the same thing again. He said he would talk to his boss and either he or his boss would call back to try to resolve the problem. I expect a call back sometime between the 5th thru to the 8th of sept.

I was looking for insurance for my house and my equipment and I also wanted to make sure my car is insured. Purchasing a plan from CARCHEX was good and easy. Having it is very valuable because it gives us peace of mind. I wish the plan was a little bit cheaper but overall, it was a good experience and I've recommended them to a friend.

I have a car whose manufacturer warranty expired a long time ago. My brother suggested that I look into acquiring an extended coverage for my vehicle and chose CARCHEX because it was listed as one of the top five auto warranty companies around. The person I spoke with was very knowledgeable and made suggestions about a good plan for me considering the number of miles on my vehicle. I needed something with total coverage protection. It was an easy process so we had a good experience. Overall, having a vehicle protection plan is more than necessary, unless you have money saved up when things go wrong on your older vehicle. But if you’re someone like me and you’re operating from check to check and you don’t have money saved, then it’s invaluable.

I did know what warranty company I would use because this was a big decision to make until I spoke with Ms. **... I had a great experience with Ms. **. She explain the contract in great deal. I hope with a great beginning will become a great relationship in the future with Carfax.

I bought a car for my daughter six months ago and two months later she's having a problem with it. So, to be safe, I got an extended coverage for it. I tried to get it on the dealer, but that was more expensive. I started calling a few companies to see what their deals were, then I checked the reviews for CARCHEX and I decided to go with them. I talked with a representative and she explained to me more or less how that works and she sent me an email with the details. That's fast and very easy. I also feel peaceful having the vehicle protection plan.

I received a very detailed explanation of the process, coverage available and options. The warranty representative was very helpful in describing the meaning of terms and was quite helpful in answering all my questions. Allowed time for me to review and compare warranties. Not pushy!

Dan was great. He helped me make a great decision on warranty company. He was very knowledgeable and walked me through the process. I feel like I chose the right warranty company. I also compared warranty company prices and CARCHEX was the best deal for the coverage I received on my truck. I hopefully won't need to use my warranty but if I do I have peace of mind knowing carchex will be there to help.

I shopped for extended warranty and found this one to be the best available with the interest-free financing and useful coverage. The optional coverage was a factor in my decision to go with CARCHEX. The only reason it is not a 5-star is that the "COOLING SYSTEM" coverage, covers the water pump, but NOT the RADIATOR. The radiator is a major component of the COOLING SYSTEM. Thus, they deny coverage of a MAJOR COOLING SYSTEM component. Other than that, I am satisfied with the coverage and professionalism of the staff.

I bought a vehicle and I needed an extended coverage for it. Having vehicle protection is extremely valuable. I searched the internet for extended coverage providers and CARCHEX was the first one I found. Overall, purchasing my vehicle protection plan from them was easy. I spoke about four times with the rep and asked him specific questions on what kind of coverage it was, what items were covered, when the coverage will start, and if I can renew once it's over with. It has only been a month since I got the auto warranty and, so far, I've had a good experience with CARCHEX and they've been very helpful and informative.

Service was wonderful. Hello did a great job working with me. I could ask for nothing better. Thank you. Y'all been a big help. I'm sorry for the long wait but thank you also for your patience and give me time to get myself together.

Ryan was great to work with. He really tried to get us our best quote checking with different companies and etc... I would recommend this company again based on the customer service so far. I have not had to make a claim yet thank god. Thank you so much again.

Rudy ** was outstanding. He called me to see if I was going to exceed my previous warranty. He offered several viable solutions that fit my needs. He was very professional and a pleasure to work with. His customer service was stellar.

CARCHEX is the one I’ve had for the last four years. Their rep called me and talked with me about the extended coverage for my vehicle. Purchasing the extended coverage was okay and it was easy. I communicated with their protection specialist just fine. He answered the questions I had about the coverage if it was the same as what I had before. The plan is valuable that if something went wrong with your car, you would want to be able to get it fixed without it costing you a lot of money.

Carfax is disreputable as they made us pay all incurred taxes on repair. On top of that, they refused to pay for an American-made part which is very reliable. I ended up paying for the American part because Carfax refused to pay for new part. They are DISREPUTABLE.

My car have a check eng light for the throttle body. I did not like that the throttle body was not covered in my service contract. I thought I had the best coverage. I have the top plan. I wish it covered the throttle body, but it does not. Too bad it is not.

UPDATE 8/15/17_I was able to speak with a CarChex manager concerning the misunderstandings and am pleased to say we were able to reach a satisfactory resolution. Thanks very much.

I have purchased warranties from CARCHEX in the past; and I have always had good warranty sales advisors to help me. I would gladly choose to recommend CARCHEX to others when trying to purchase an extended warranty for themselves to keep the repair bills low, while repairing their personal vehicles.

Stephanie was my rep. She was courteous and answered all my questions in the way I asked. I just signed up so I can't speak on the process of a claim. But the signing up process was smooth and easy.

I was very satisfied with my customer service. My representative was honest and provided me with a fair quote. I will definitely be recommending this company to my friends, family and neighbors. I really looking forward to everything my package has to offer and keep my mind at peace.

The associate, Chris was knowledgeable and friendly and helped me through the purchase of an extended warranty for my 2015 Chevrolet Silverado 1500 4 door V6, 2 wheel drive. The price was workable for me PER month and I feel that it will be good for me when original warranty expires on my truck.

I was very pleased with my agent Jay and very happy with him finding the best coverage for my car. He took his time with me and broke down my coverage back to front and made sure I understood what I was getting, it was then very clear to me. I am excited about my coverage and the monthly payments. I will be sure to refer a friend. Thank You!

I am glad to have chosen Carchex for warranty coverage. The agents were very helpful through the whole process. They worked with me to get the best plan. The agents were great. They were very knowledgeable about what they were doing. Keep up the good works. Very glad to be a customer of Carchex.

I give Ken high marks in salesmanship. Having been a salesperson myself for my career, and a manager of an international sales force, Ken would have been a welcome addition to my team. He is knowledgeable about his product as well as knowledgeable about when to do a soft sale. I admire salespeople who are really capable and demonstrate it when they have a skeptical customer. He won me over with knowing my history with CARCHEX and reviewing why I had left as a customer. The first rule in salesmanship so as not to oversell your product.

I had the pleasure of working with Nick and he was awesome, very kind, patient and helpful. He definitely would be recommended. He went over everything with me and made sure I understood what it was that I was purchasing and I was ok with the purchase before paying. Thanks Nick.

I was pleased with the approach to the sales process that valued concise information over sales tactics. I'm a retired sales professional so I know the difference. The pricing structure was reality based from the start instead of promising discounts from an inflated starting point. The explanation of benefits was way more informative and much clearer than the next in line competitor. This was due in large part to Nick's, the sales person, professional integrity. Good job, Nick, and thank you. I'm very pleased with my purchase.

Eric was very helpful and thorough with the sale info. I will recommend him to customers. I appreciated his help and efforts making sure I got the right value for my money. He knows exactly what fit customers' budget.

Had a great experience signing up, Drew ** is a great rep and was quick and efficient. I feel I am in good hands. Thanks for the help and your patience as I tracked down my actual mileage. Keep up the good work and I hope I don't have to contact you too soon... LOL.

I got a warranty in April and my O2 sensor just went out and they denied the claim. When I called to ask why it was denied the Rep said because air fuel sensor is not covered. Well, I talked to several different mechanics who all told me the same thing, the air fuel sensor is a newer terminology for 02 sensor. Rep was not helpful or knowledgeable. I had the dealership submit the claim again under a 02 sensor. The dealership said they came back and CARCHEX would only cover 240 dollars!

In speaking with Ms. LaShawna ** on Thursday, June 29th, it was a very pleasant and enjoyable experience. Upon my returning her call, I was able to express what I was looking for because I had conducted research on my own. I explained that I did not want to speak with a representative without having some facts under my belt. She went through the process in details. I told her that I wanted to make sure the Honda dealership would accept the vehicle service contract. She assured me that they would, but I explained that I wanted them to confirm that fact. The cost was surprising to me. I had to ask several times if I was hearing correctly.

Very, friendly and easy experience. Rep was very personable and knowledgeable. Provided all options and helped identify a policy that worked great for me. Very pleased with CARCHEX. I will definitely recommend CARCHEX. Keep up the good work. Thank you!

Service Representative Kanisha ** very helpful, polite and patient. Her consultation was very helpful in my deciding on what coverage to purchase. I must she was very consistent in her attempt to make contact with me. I had been putting off the warranty coverage on my vehicle for some time now. With the representative's consistent, polite, non aggressive attitude made it easy for me to finally come to the conclusion to make purchase. Thank you.

Sales rep was a bit persistent but every good sales rep knows it usually takes seven contacts before a customer buys or not. The product offers great coverage and the pricing was in order. I would recommend CARCHECK to a friend.

I had this car warranty plan with my previous car, and used it quite a few times in the 4 years. I'm sure it paid for itself a few times over with the repairs to my Pontiac Torrent. The Pontiac is still running strong, thanks in part to timely repairs since I didn't have to save up lots of money to get it fixed. Only $100 for a copay on all work done.

I been looking to get car insurance for awhile at Carchex. Was the best price and coverage. Hands down. I've got a quote from all the big name companies and I kept comparing them to carchex. I've had car insurance before and they only allow you to use certain mechanics. No car rental or roadside service.

David ** was very informational about all that we had discussed on getting an extended warranty for my 2014 Kia Optima. I do not think that I could have picked a better place than CARCHEX to go with an extended warranty. Thank You.

I have had a 3 year Warranty with very few claims. However, when we did use the warranty we had hassle free and professional service! Highly recommend CARCHEX! I have had such great service that I recently purchased another 2 year warranty. Once again we had very professional and courteous help throughout the process.

I love the sale person ability to explain the coverage and the warranty in details and hopefully if something happens to my vehicle in the near future it's taken care of as explained in the welcome package and hopefully we can continue to do great business together.

I am so satisfied with my enrollment experience. Shaunita was very patient with me, as I had to reschedule a few times before I was able to join. She was professional and gave me any info that I inquired. She was so sweet and I enjoyed speaking with her. I felt like I was to be in good hands for any issues that may arise. Thanks so much for good company people.

I was actively looking for an extended warranty for a handicap accessible van that I had recently purchased. I had a plan to get at least 3 estimates. The first company I contacted was among the top 3 rated companies but the representative was a little pushy and only offered a discount if I signed up that day. Did not like that approach. I submitted a request for a quote to Carchex and received a call from a very informative and professional gentleman. He was very helpful and did not pressure to sign up that day. He emailed me information which allowed me to discuss with our son and we set a time for a callback the next day. I was extremely pleased with the entire process and did do a contract with Carchex. Would highly recommend this company to anyone seeking an extended warranty for their vehicle.

I am a new client. I had shopped around and ask a few friends about Carchex. I found that the 2nd gentleman addressed my concerns which was price and activation time. There wasn't any hassle and Drama while dealing with them. Now we shall see what the future gives.

I purchased a 5 year/60K warranty for my Mercedes CLS 550. Dan ** was the representative who had helped me and answered my questions. I had checked with two of your competitors and although the CARCHEX warranty was more expensive by approximately 1,000.00, I bought because of Dan. He was thorough in his explanation, no pressure, and I felt like I trusted his representation of CARCHEX more than the others that I spoke with.

Mercedes warranty: Sales associate ** was helpful, professional and knowledgeable. He was working with me patiently in selecting the Platinum coverage for my car. Job well done. I had extended coverage for my vehicle before with another company and was not satisfied with their service support.

Just purchased a vehicle protection plan through CARCHEX. Customer service representative was Kevin **, very knowledgeable, polite and respectful. Felt at ease talking with him. So far, I would recommend to a friend. Hope my experience with CARCHEX will continue to be good.

The customer service person (Ms. **) was excellent. She was patient well informed about the various plans and helped me make an informed choice. Would recommend to friends and family. Haven't used the policy yet but would hope that the experience would match that of the initial contact.

We had CARCHEX for the past 2.5 years and it has been a great experience so far. In the three instances that we had to use the warranty approval has been seamless and painless. We recommend the warranty to anyone that one to have a peace of mind with your used car especially if you are still paying for it.

Very friendly and informative. I am more at ease with this extra coverage. I would highly recommend this company. I enjoyed the conversation as things were thoroughly explained to me. The warranty helps me feel at ease and I believe it's important to have that peace of mind.

Purchase of Extended Warranty - Chris ** was very helpful. The problem I have is that you cannot pay online. When you try to pay online with a credit card it won't go through. I tried many times over a 3 day period. Finally I did it over the phone with Chris.

I had the pleasant experience of dealing with Dam ** when I was seeking to purchase an extended warranty for my automobile. He was very knowable about the warranty and helped me to make an informed decision. I would highly recommend him to friends and family who are seeking an extended warranty for their car.

The representative that I spoke with was very helpful and understanding. He was of great help in selecting the plan that was best for me! He was very friendly, and I enjoyed speaking with the representative. If anyone were to consider the extended warranty, I would recommend that they speak with him.

The agent was very helpful getting me signed up, I haven't used it yet. I enjoyed the way they help get you all information I needed. if I need the service I'm sure everything will be fine. Thanks to all that helped.

I haven't had any problems with my Vehicle. But Ian helped me out on all my questions. When I could locate him by phone, I'd leave a message and he would get back to me promptly. I hope that his attitude in helping out someone that it also appears when something happens to my Vehicle... (Hope NOT, that I start having problems.)

Ryan was referred to me by a friend. He was very helpful when I was deciding what warranty I needed for my car and he took his time answering my questions. He was very respectful and caring that I got what was best for me.

My representative was extremely helpful, helped me understand policy, excellent follow-up and strong customer-focused approach. He was helpful comparing dealer and other agencies' policies. Will definitely refer others. My wife and a few of my relatives will use CARCHEX.

It was easy and quick. 1 of 5 top rated companies according to consumer's report and was recommended through Carfax. Salesperson was very knowledgeable. Salesperson was very easy to work with, thank you! I would recommend to anyone looking for extended vehicle warranty.

I found the service representative, Larry, pleasant and willing to help resolve the problem. I was, however, disappointed by the fact that it is so difficult to actually speak to a person. If I had been able to speak with an actual person much earlier, I feel that much of the stress of the situation could have been eliminated. Larry was professional and made sure that I understood the policy and its conditions before he said goodbye.

Kenisha ** was very well inform on your services. She explain everything to me, work on a good monthly payment for me. She inform me, if I have to submit a claim it would be handle right away. So far, I'm very impressed. Hopefully, I will enjoy this warranty for the 24 months term.

I was very happy with his help. He came in on his day off. I would tell other people about my experience with this company. And it is a cheap company to deal with. And he was very fast to response was good.

Crystal ** is a special person, she is the main reason I purchased the plan. I am very happy with the description of coverage for my KIA and would recommended Carchex to all the people I know as well as create a division that serves car dealers with the availability of coverage for all their cars.

I really hope that my 2nd around with Carchex is better than the 1st w/ Carchex & Assurant. Too much confusion managing the policy... who does what to the policy should be handled in one place. It's really too expensive not to be satisfied.

Costly and technology coverage was extra; these days, that's half the car! Salesmen was very helpful though and helped me gain comfort level with the decision (given some online negative reviews which everyone seems to get but are nevertheless concerning). So far so good.

This was a easy and good experience. The sales rep was very easy to talk to and he was very helpful. I was pleased to be offered a 48 month 80000 coverage on my vehicle. It was a little more than needed but for the price it is just right. The transaction was completed in a timely fashion.

Stay away. You are not buying from Carchex but from who they sell you to!!! Carchex experience was great and the only reason I bought from them was these stupid reviews... But the fact of the matter is they are a broker and sold my service contract to Royal Admin Services. Wanna have fun, look at that company's feedback.... My first claim denied, my 2nd claim denied and was told preexisting. The BMW shop has been in business over 40yrs, a family owned mom/pop and they tried to explain their findings were a joke. Do not buy from these guys unless they tell you exactly who your warranty provider will be, then Google that company's review... Unhappy, unhappy, unhappy. Will post anywhere I possibly can to cause your company negative feedback!!!

I just purchased a warranty for my 2012 Audi S5. The specialist named Kenisha was absolutely a pleasure to deal with as I processed my options while it came to selecting a suitable warranty for my vehicle. Unlike other warranty companies who have poor customer service CARCHEX didn't. Hopefully my claim process (if ever) will go as smooth as the selection process.

Mr. ** was wonderful to me and very knowledgeable. He was very helpful in explaining everything to me to make sure I understand what was going on. I will definitely be referring family and friends to him when given the opportunity to do so.

New Client. Haven't received my packet yet but so far so good. Customer service was excellent and for the most part thorough. I hope to refer friends and family once I experience the services provided. Thank you Carchex!! I will be in touch.

Great service, the price was perfect, awesome value... I did a lot of research and this company offer the best value for the money... great service. Customer service was excellent. Look no further. This is the company to go with. Hands down help is always there.

I purchased a warranty with CARCHEX. I was very well informed and the salesman were very knowledgeable about their warranty. Jason ** was very helpful and understanding. He explained things in a way I could understand. I would recommend CARCHEX to anyone wanting or would like to purchase a extended warranty.

I needed to acquire an extended plan for my 2007, Mercedes E550 4Matic. The receptionist, who goes by the name Niki, was very helpful. She patiently answered all my questions and was adept in explaining the different plans. I was able to choose a plan that would meet my needs.

I dealt with Andrew **. He was great and answered all my questions about a warranty for my husband's car. My dad referred me to this company for the warranty, since the dealerships charge a ridiculous amount. The warranty also covers labor and just has a $100 deductible with is awesome!

I purchased this warranty for my vehicle, and unfortunately I had the unpleasant experience within the first month to have to put in a claim or maybe a true blessing. My situation started 32 days into warranty, 1000 miles, 1 payment received and 2nd en route. My vehicle began having some serious mechanical complication while driving so I pulled over and notified roadside assistance Carchex provided me with. I proceeded to contact the representative from roadside assist, the initial conversation that took place started out basic. What was the problem with vehicle, what was my location, then the complete chaos started.

I was told I had 30 days to review and cancel but was immediately charged to my account the same day! Then I was unable to get Carolyn to answer the phone to cancel. I have to go through the bank to stop payment on this transaction!

Shanita ** provided excellent customer service. Her initial and subsequent calls were professional, prompt, thorough and friendly!!! I value great customer service, and I feel Shanita demonstrated just that... Until I have a need to submit a claim, I will not be able to speak to the effectiveness of the warranty. However, if warranty service it is on the same level of service provided by Shanita, I am confident I will be satisfied.

Excellent customer service from Dan and a very refreshing attitude during the whole process. He was very patient with me and made sure I understand fully what I was getting and the amount of coverage I had on my vehicle and also made it very affordable.

As a new customer with CarChex, my experience so far has been great. Customer Service was exceptional and Ian ** worked with me to make sure that I had the needed coverage at the best price. Highly recommend him as the person to work with for an extended warranty. Waiting to see how this works out in the long term.

Thank You Shanita ** for your patience. It took me days and days then I finally chose to purchase a WARRANTY. I FEEL a bit a relief, my Cadillac will be in good hands. I'm great I chose CARCHEX over Endurance!!! And again thank You Shanita ** for being patient with me!

I'm glad I called. I just recently retired and was looking for an affordable extended warranty for my car and this is how I found Carchex. After doing some research online and comparing similar companies and watching all the TV ads, I found through my research that Carchex seemed to be the best, and had the best customer service ratings.

Placed extra protection on my vehicle. I am very satisfied. Customer service was very good when making their sale. She was very good at breaking everything down for me. I would recommend this to other people. I like how she explained everything to me.

The lady I spoke I think her name was Linda was very helpful. One of reasons I signed with your company was her. I called 2 other companies for information and quotes, prices were all about the same, but I chose your company because of her.

Third vehicle I have used them for. Best in the business with low prices and great service. Took care of what I wanted within 1 hour of sending an email. Service rep on the email answered all my question and followed up with a phone call.

Marcellus was uber awesome, and I don't say that like ever. For anyone to get that from me has to have given me the utmost excellent customer service period. Thank you very much. I just got this car repair coverage.

This company has been a nightmare!!! First I was told lifters was not a lubricated part of an engine!!! Once they figured out it was they now are still doing everything they can to deny me by telling me I had to provide EVERYTHING I have had done to my car since I purchased my car which was 2014. Once I explained that I only had to provide proof from the date of purchase of my Warranty I sent them in by fax on Monday. It's 3 days later and now I'm told they want the shop to open my engine and if they deny it I'm stuck with that bill, my rental car and I have missed work due to the fact I'm waiting on them to actually do their job.

The person whom I spoke with was very polite. Answered all questions with patience and great knowledge. I did not get the coverage the same day I called. There was no pressure. I like my coverage although it could be a lil cheaper. Other than that I now have a peace of mind. Thank you for your business.

Servicer was very polite and friendly and very willing to help the fit my budget. My brother recommended him to me, he was very happy with his service and thought I should give it a try on his advice. I set up warranty with this company. So far so good.

I have to write this... D. ** for Carchex was tremendous! The main reason I purchase my warranty. Subtle but straightforward! Very professional! He explained in detail every step of my warranty, even compared what I had with competitors. I got a SUPERB DEAL!

I'm glad I chose this extended Warranty on my 2013 BMW which can be unwanted cost out of pocket expensive. The Representatives clearly stated what would be covered, very satisfied with her courtesy, how she explained what would best visit my budget. High Five to Crystal!!

I contacted 2 or 3 aftermarket warranty companies and the service person selling their coverage package seemed very knowledgeable and nice. The price seemed very fair and complete, so let's see how it goes if I have a claim! I gave them 4 out of 5 stars. I will be glad to change that to a 5 if claims are taken care of!

My only experience with CARCHEX has been with the young man that sold me the coverage. His name is Ryan **, he was very professional, very friendly and most important he listened to me when I talked, it was a pleasure doing business with him.

The representative that helped me was extremely knowledgeable when promoting the service plan. It was a great deal and I decided to invest in the program. The deals that was offered was excellent, the representative was very understanding when it came to me asking several questions regarding the service plan.

Customer service was fabulous. Sean was outstanding. I am a repeat customer with two policies. One for me & one for my wife. I generally don't believe in extended warranties, but after a review of your Titanium policy, I was sold.

This was truly a different experience! Despite my concerns about scam extended warranties, I embarked on a search that led me to Carchex and Karen **. The terms of the warranty are thorough and I had it on good advice that the company behind the warranty was easy to work with, hence the 5-star rating. Now, a bit about Ms. **... Never in my 67 years have I had to deal with a sales person like her. If I could give her 10 on a 1-5 scale I would do it! Waaay too pleasant, considerate and polite to be a phone sales rep. Just a delight to work with. Thank you, Karen!

I realized my Warranty had expired when I started receiving offers from companies that offer extended warranties. I realized that I will be keeping my present car (5 years old, with 63,000 miles) for another 5 years minimum, so I started researching extended car warranties online using Google search. The search revealed two companies that were both 5 star rated. After speaking with both companies I went with Carchex. They were by far the most informative, the most relaxed, and the most helpful. I must have spent at least 30 minutes on the phone with James ** (Carchex), and because of the time, the approach, and what the policy offered, I felt very positive about purchasing a service policy with Carchex for 5 years or 50,000 miles, whichever comes first. Because of James **, Carchex's 5 star rating and the ability to use the policy at any car repair in the U.S., with 24-hour help, plus towing, I just could not pass it up.

With a month left under warranty my truck suffered engine damage due to a failed injector and they will not cover the repairs. I completely understand injectors are not covered by my policy but the motor is; the issue is under exclusions in my policy there is nothing about if an uncovered part causes damage the covered part will be excluded. There are plenty of exclusions in there, lack of coolant (busted heater or radiator hose, etc), failure to maintain the vehicle etc but that is simply not in the wording of my contract. I feel like the engine should be covered but anything else outside of that should be my responsibility such as replacing the injector(s), plug, coil, or cat converter if it burned up etc. They need to recognize the wording in my contract and replace the engine or show me the exact wording under exclusions that does not allow for this.

Purchase a warranty from CARCHEX. After my waiting period my engine mount in my truck broke so I made a claim and it was denied! They said there's no way my engine mount should have failed in approximately three months of purchasing my warranty.

Carchex is a terrible company and will rob you blind. They charged me $4,000 for a warranty on my BMW and when my turbos went out, they would only pay for me to replace them with junk yard parts, and would only pay domestic labor rates. I drive a BMW and they want to only pay what labor on a Honda or Ford is. When I Called they were not helpful at all, and actually rude. Don't waste your time or money. This place is a scam.

I purchased the Warranty in June 2016 and filed a claim per the Dealer commendation, in November to be denied. I've paid 1,055.68 and requested to cancel this service with a refund and was told my refund would be 210.06 after deductions and it would take 45 days to process. This is one of the biggest scams I've been involved in. They would not cover any of the repairs and would not give an explanation. The sentinel plan is a rip off along with Carchex.

Carchex denied me three times on different claims. I'm done with this company and advise anyone who is thinking of getting a warranty with them don't risk it. I give them no stars. I hope Carchex does see my post. I'm very disappointed, they're full of crap.

I guess if you are looking for catastrophic insurance, this may be a good bet. However, in my case, I take my car to a very reputable dealer (in business since 1968) whom I trust. When I take it in for minor repairs that appear to me to be clearly covered by the warranty, CARCHEX continually refuses to pay standard dealer labor rates and insists that if they can find the part cheaper, that's what they'll pay for the part. That can be an off-beat part manufactured in who-knows-where, a reconditioned part or a part that they found on EBAY. Their determination of what is "normal maintenance" (which they won't pay for) and whether they will pay for a repair covered by the warranty is always up to them and, believe me, they come down on their side every time with a decision. These people know how to play the insurance game better than you or I so, be sure you know what you are buying!

DO NOT PURCHASE THIS WARRANTY. Just found out they do not cover a Valve Seal Leak because of this exclusion found in the last sentence of exclusion #5 on all their contracts, "...ANY REPAIR WHEN THE SOLE PURPOSE IS TO RAISE THE VEHICLES ENGINE COMPRESSION OR TO STOP EXCESSIVE OIL CONSUMPTION". Mind you I have their most comprehensive coverage. However this exclusion can be applied to any cause resulting in burning oil. In addition, the parts cost they cover is below the price I would pay at a part store. You will be sorry if you purchase a warrant from CARCHEX!

Purchasing a plan from CARCHEX was easy, and they're very helpful. Their rep showed me that I have 30 days to get my money back, if I decided not to go on with it anymore. Everything went very well. I like the fact that they work with the actual dealerships of the vehicles. It can be through another accredited shop, but they work along with the dealerships. So that means it's going to be actual Ford, or whatever manufacturer's part.

The Carchex reps were very informative and pleasant on the phone and I got my package in a timely manner. But then I realized I had a problem as I had already paid for a different extended package when I bought my vehicle so I didn't need the Carchex warranty anymore. I then called CARCHEX back and explained what I had done and they were very cordial and sent me the paperwork right away and got the cancellation taken care of immediately. So that was wonderful.

I have a very expensive vehicle and in case of a much needed repair, I didn’t wanna it to be out of my pocket. I searched all warranty companies and noticed that CARCHEX had a better plan and quality of what I needed for this particular truck. The sales rep was also great.

The cars now are like computers, and I've been very lucky thus far. The plan was attractive enough, and having an auto warranty seems a good idea. I never know what's going to happen to a vehicle. I'm at 86 days, 7,000 miles, and things start breaking down within the next 15,000 miles and it's good to have that little bit of coverage. I got my warranty from Carchex and my experience has been pretty good.

I've spoken to CARCHEX a few months ago and I’ve been meaning to call them back to purchase an extended warranty through them but I lost the number. Their rep happened to call me last week and it was good to hear from him because I was actually wanting to do it. He explained to me what it covers and sent me an email of the contract of what it covers in detail. I'd never know when I might need to use an extended coverage for my vehicle so I got the powertrain warranty, and I would recommend it.

The one thing that always gets me is when a salesman is cocky but not cocky. They’re very thorough, competent and know they could answer any question I got and the guy from Carchex rep did. I was also very impressed with the price. Those other places want at least $250 upfront and $300 a month but not Carchex. The product pretty much sold itself and I just bought an extended warranty a few days ago. It’s for a V6 that we’ve done some work on. Considering that the car is going to my 16-year old daughter in seven months, having the vehicle protection plan is very valuable since we don't know what's going to happen.

The extended warranty on my car had expired in July. It's essential to have a vehicle protection plan in case of something happening and it was easy to buy the Carchex protection plan. The only problem I had when purchasing it, and I can't say it came from Carchex, is that after I gave my financial institution information, my bank account was compromised. But other than that I’m happy with my experience. Their reps were very friendly, knowledgeable and helpful.

I currently have a vehicle with an extended coverage but it's going to expire within a year. It's very valuable to have coverage to eliminate cost in the future. It’s a gamble and I may not need it but I want to have the peace of mind. I went ahead and looked at my options from different companies with coverage and my interactions with the protection specialist from Carchex was really good. She was very, very helpful. She explained everything about the product and the options.

The rep that I dealt with was very knowledgeable and courteous. Having the extended warranty is very valuable to me because it means I wouldn’t have to pay a whole lot of money for repairs and make car payments at the same time. Overall, I've had a very satisfactory experience with Carchex and I would recommend it.

CARCHEX seemed like a good company. They got an office that's not too close and I don't have to deal with anybody in another state. I like the overall experience of talking to the customer service agent. He was knowledgeable, courteous and excellent. Any questions I had to ask, he always had the answer. I would recommend them.

We took a vacation and we wanted to make sure nothing happened so we got an extended coverage from CARCHEX. I called four other ones and CARCHEX had the best customer service, hands down. A rep from another company got snarky with me and almost hung up on me.

CARCHEX did an excellent job and as long as they’re what they say they are, I will be doing a lot of business with them. They're all right with me if there’s a number one company that represents well on everything from tire, road hazards, brake and all that good stuff. Their rep Justin was courteous considering that folks are just not as respectful as they should be.

I bought a 2011 car and its mileage is very low. I realized that because it’s a little bit older and I don’t have tons of money tucked away in a savings account for repairs, I thought its best to go ahead and get a warranty. I originally went with Warranty Direct because the price was about $50 to $60 cheaper and the coverage potentially was the same.

Having a vehicle protection plan is valuable because one never knows what's going to happen. I have an older vehicle and it didn't come with a warranty from the dealership so I got an extended coverage from CARCHEX. Their reps were knowledgeable and friendly.

I asked a friend, the Mercedes dealer, which extended warranty companies are reputable and he gave me CARCHEX's name. The costs of repairs are so high so having a protection plan is imperative. My purchasing experience with CARCHEX was excellent and easy. The person who dealt with me was Ryan and he was very informative, polite, efficient, patient, and I was very, very impressed with him. I was given all the explanation I needed on the policy, on the various options on what was covered, and the differences between each policy. Ryan provided the answers to all the questions I needed to be answered. Everything was very efficient, speedy, and there were no problems and no hassle. So, it really was a very good experience.

I purchased that warranty from Carchex. After 2 months the check engine light went on then I went to the certified Acura dealer. They diagnosed the car and found internal transmission problem that needs to be replaced the transmission. The dealer called the Carchex and they said it is covered but they have to send their own inspector. He came and checked the car and turned the check engine light off and disputed the claim saying the dealership denied to let him use their tools. When I talked to the dealership they said this never happened. When I called the Carchex they said the dealer trying to make money and they will not pay for the part that supposed to be covered by the contract. So do not waste your time and money.

Having a vehicle protection plan is really valuable because the car starts messing up after one gets finished paying for it. With Carchex, I paid for two years and got a five-year deal. Their staff treated me real good. He answered all the questions that needed to be answered and I actually thought I was talking to one of my buddies at one point. He told me that my deductible is only $100 and then everything is paid for and I liked that.

CARCHEX has good service and I've never had a problem. I have three vehicles covered by them currently and also had one before. Everything that's covered has been covered. Whenever I've taken a car in, my service advisor takes care of the problem. I've recommended CARCHEX to a couple of people who would’ve taken advantage of it.