CARCHEX Reviews

I looked at several extended warranty providers and I settled on CARCHEX because when I called them up, they had a more competitive rate than the other company I had. But I wished I had more options laid out for me which they didn’t. They just told me that this was a good packet. They also told me what I need and what qualifies. I felt being pushed into a corner and I needed to make a decision immediately. Then, they handed me over to a supervisor who gave me a very competitive rate compared to the other companies I had found. But I wish they had been willing to let me think about it and explore all the packages they had.

I got an offer for an extended coverage in the mail and I looked into it out of precaution. In these parts, CARCHEX is the one who solicited and I called in then we agreed that I would do a 30-day trial. They tried to make everything pretty clear and they were very helpful and very good. But my main hesitation for any of these companies is this. How difficult is it going to be to get them to pay a claim? Will there be conditions that need to be met? I'm still in the 30-day period and I'm still considering it. I may cancel it.

I usually buy new cars and I buy extended warranties on those. But I bought a used car and it had low mileage. So I looked into getting an extended warranty for it. I did some research and CARCHEX came up as the one I wanted to use. The number of people that had reported good service made me go with them. The cost was not the best, but it was second, and I also liked the features of what they offered. Purchasing the plan very easy. I did it on a phone call and the person that I talked to walked me through all of it, which was when I had decided to get it right in a minute. Their reps were very good. They knew what they were talking about, they answered my questions, and they were very polite.

I had a recent high repair bill and then started looking into extended coverage for your vehicle because of that. CARCHEX had a very comprehensive contract and if I had to deal with them directly, it may help out that their headquarters were close to me. The sales guy wasn’t very patient. He would email me things, call right away, text me. If I don’t respond, he’d call. I was shopping around, looking at several different ones. He called me at 7 o’clock that night after he had emailed me some documents to look at, and I was eating with my family. I thought it’s a little pushy.

People were calling my phone for extended warranties so I had to call somebody to see if it was real. I called my dad and told him all about CARCHEX. I guess he looked it up and then he told me that I was good to do it. The guy I dealt with was helpful but we got off on a rocky path. He told me about one package then when I went to ask some more questions, he told me it was another package. I asked why he didn't tell me about that package and he said it was more money. I had told him an amount that wasn't what I wanted to spend so he was trying to stay up in that area. But no matter what budget I gave, he was still supposed to try to sell their product. I told him that he should've still told me about the other package because then I wanted the other package.

My other warranty expired and CARCHEX had a commercial that came right at the time when I was looking for another coverage. The whole process was pretty easy.

I purchased a vehicle last month and the dealer would only give me a two-year warranty on it. I used CARFAX to get a history of the vehicle, and CARCHEX was in there. I clicked on it, read their reviews and I decided to go with them. They gave me a five-year warranty on the vehicle. Right now, everything seems to be okay.

I have a vehicle in the shop. The dealer told me my torque converter is bad and My 3rd gears is going bad. So they said I need a new transmission. Is the purpose of an extended warranty to prevent you from paying for problem with your vehicle. We CARCHEX hasn't stood by what I trusted them to do. They want me to spend 540.00 to flush transmission fluid before they will fix my bad torque converter. They are trying to use every code in the book to go against paying to fix my vehicle. If I knew they would work against me than for me I would have not went with them. It's crazy. Your warranty company would fight to have to spend more of your money before they fix a broken part. So disappointing. Now I'm thinking about just buying a vehicle and say ** it with the truck and CARCHEX.

I tried CarShield and they were giving me some runaround about covering the drivetrain and they told me that they had to negotiate parts and labor. Mechanics will make $85 an hour that have master’s degrees in automotive science. They charge $100 just to talk to them. You don’t negotiate with a mechanic that cost you $115 an hour to sit. That was an alarm bell for me, so I didn't sign up with them. CARCHEX is associated with Carfax which is a Better Business Bureau certified and accepted. I’m with them at $126 a month for three years. There has been no glitches and so far, so good.

When my manufacturer warranty ran out, I thought getting an extended warranty was probably best. But I had a CARCHEX warranty before and it hardly covered anything. Their only explanation was that I was being charged two months. I looked at several companies but there was nowhere I could go to get a cheaper rate so it put me in a hole. I was able to get the rate and the coverage that I wanted with CARCHEX but I had to negotiate all that and they played ball. I kept getting transferred. When I requested the price, the rep sent me up to his manager then we went back and forth a few times until we finally decided upon a price. How valuable having a warranty is varies depending on the vehicle. I've got an expensive vehicle to work on so I will save as much as I can. If I can get coverage for 10% of my parts and labor, the warranty would be worth it for me.

CARCHEX took a good sale but when I got the package, it wasn’t what they said it was. When I spoke to the guy on the phone, he said everything would be covered except for general maintenance and things that my insurance would cover, like if I had an accident and I mess up my radiator. As far as the general maintenance, I have to do oil changes, replace batteries, rotate my tires and things of that nature. He said everything else was covered and he used the word “bumper-to-bumper.”

Bill did a great job selling the CARCHEX extended coverage to me. He continued to follow up and kept me informed. He did everything perfectly.

I've had CARCHEX for a few years now and I’ve done three contracts with them. I prefer them over other auto warranty providers as I seem to have good luck with them. My purchase experience with them was fine. I’ve always dealt with the same person. But I just cancelled the protection plan for my vehicle that I purchased from them because I traded the vehicle in. The customer has 30 days to cancel and then it’s pro-rated after that. Other than that, it has been fine with them.

I was very disappointed the way I was treated by the salesperson Mr. Jahmar **. He didn't inform me that in order to cancel my extended warranty once I purchased I was required to write a letter and could not cancel over the telephone, even though I had canceled it within 2 hours of buying. In addition, I had no access to the contract until I bought the extended warranty. In addition, he poorly explained the details of the extended warranty and did not indicate most salient points. I felt that he wasn't concerned about my welfare only his commission.

Have not used this Warranty yet but hope it pays off in the long run. The Customer Service guys were very helpful and honest and answered my questions before I agreed to purchase this Warranty. Seems to be a wise purchase for my 2006 Jeep Liberty.

I purchased a used vehicle and the manufacturer’s warranty on it was out, so I looked into getting an extended coverage for it. The customer service of CARCHEX was good. The reps were knowledgeable, although they were a little pushy. But after purchasing the contract with CARCHEX, I started reading reviews and I didn’t like them. So, I cancelled my policy with CARCHEX and I don’t have a contract with them anymore. To cancel, I called them and they gave me the number of the cancellation department. Then I emailed a written note to them and got a confirmation for the cancellation. Three business days later, I got my refund.

The warranty on my car was running out from when I bought it. So I didn't want to have to go pay out $8,000 or so to put a new motor in a car if I had to. CARCHEX was the cheapest. They were straight up to the point with everything. If I had a question, the specialist answered it. He was very friendly with everything and was easy to talk to. I am doing monthly payments on it and it's set up as a direct auto pay. I used to do auto mechanic, and I know how expensive it is to fix these cars. If I only gotta fork out 100 bucks for something that's gonna cost me two grand, I'll fork out the $100. I've already told a few of my buddies about this company, and they've already called and spoke with them and getting ready to set something up.

Since my mom has been owning a car, all she has gotten are used ones. She has had so much trouble with it spending money out, that people trick her because she is a senior citizen. They say that the car is good but it's not, and she has to pay so much money and to get it fixed. This time, she bought a new car, so I wanted to get some coverage to go on the car if something goes wrong with it. I got CARCHEX for her and the purchasing it was great. They were very patient, understanding, and extremely helpful. They explained plans that would work for me and my budget. A vehicle protection plan is very valuable.

My vehicle is a couple of years old. Chrysler only offers the three-year / 36,000 coverage. I have gone on a few nice trips with the vehicle on the road and have put some miles on it and, now, it's 30,000. So, I asked myself if I would trade the vehicle in or take it and buy an extended warranty. I went online and there was a 4.5-star rating for the CARCHEX. They were the highest rating company, so I went with them. Purchasing the warranty was very simple. I did it online and all it took was 15 minutes. I then got a phone call back and I dealt with a fantastic gentleman from the North Side, Chicago. He mentioned that the Titanium Warranty is identical to what the Chrysler offers through Mopar. Everything is very expensive in new cars and if you don't have a warranty, everything is left up to you.

CARCHEX had the best deal when I was looking for an extended warranty for a used vehicle I purchased. Working with their reps was straightforward. They were very informative and told me everything.

I bought a third vehicle that came with no warranty. It was a used car in decent shape and with low mileage for its age. I have extended warranty through the dealerships for my other vehicles so I chose to reach out and get one on this car as well to make sure it's protected in case something happened. I reached out to another company and they were hassling me a lot and trying to force me to go with them, so I blocked their numbers and looked into CARCHEX. They were decent and not pushy. They worked with me to get the best pricing possible and I was pleased. The rep was wonderful in making sure that I was gonna be covered for the main parts in the event that something happened since there are some known issues out there with the vehicles. He was looking out for me a lot as if he was purchasing it and that’s what he would do. He was neat and great. I would recommend CARCHEX.

I have a 2008 Saturn Sky and it's a 10-year old car. Everything has been replaced, so it's in great shape. It's not like it's gonna break down in 1,000 miles, but other things could. For example, I had the compressor go out a couple of weeks ago. I looked into getting a coverage for my car and it looked like CARCHEX might have been a good company and when I talked to Endurance which is the top company, they said that CARCHEX is okay, but they're not that great.

My son drives the vehicle and I want him to be safe so having a protection plan is very valuable. When the car was paid off, my son wanted to keep it and I thought we would protect it with an extended coverage. We used CARCHEX over another provider since the salesperson that I worked with explained it better and my questions were answered better by him. He was also very helpful and he was the only person that took the time to call me and explain everything to me. They were willing to compromise a little bit on the price for me as well.

The cost of repair of vehicles is expensive. I can get hit with a $500 repair in just a snap of a finger, a couple of hours of the labor and a lot of parts are high tech. So it doesn't take much to get a set of $500 repair or a $1000 repair car warranty. I felt comfortable with the CARCHEX representative I dealt with. He answered most of my concerns. I knew exactly what I wanted, and he gave me time to think about it. Then, he followed my instructions as to when I was ready to buy.

Everybody needs a vehicle protection plan. My husband and I are older and we travel a lot, so we like to have a warranty. My husband researched and found that CARCHEX is nationwide and has a great rating. The representative named Ryan was great too. He informed us of everything and he seemed to know his stuff. Everything was smooth.

I drive a lot and wanted extended coverage for my vehicle. I liked the price and customer service of CARCHEX. They weren't pushy and were honest about the price, what the plan included and whether it makes sense to pay absolute. I've been working with the same agent since I've gotten the account. He made sure to call back to check with me and make sure I completely understood what I was buying. I appreciated that. I set up monthly payments, which are affordable. Based on past experiences, having extended coverage is valuable. I know how things just seem to happen with cars at the worst times. Having a warranty where I only have to pay $100 as opposed to paying the whole bill will definitely be beneficial down the line.

I had some bad experience with an extended warranty company for my vehicle. They asked me to stay but I didn't. I had been with Carchex before for another vehicle and I know they are good so I contacted them and re-established more services with them. Purchasing from them was simple and quick. They still walked me through to let me know how things are. They gave me the same type of plan from my previous vehicle and I got a cheaper and better rate than I had before. It was really good because it fits my budget.

I was jerked around with my previous vehicle protection provider. After the warranty got expired, I looked up for another one. I ended up with CARCHEX based on comments, ratings, and reviews that I compared. The mileage is pretty reasonable as far the year goes. The purchasing process was a breeze too and the associate who helped me through the process knew what he was talking about. He's a salesperson, but I never felt like he was just trying to get me to purchase on it. He really told the truth and solidified everything.

Great customer service very personable and very willing to help meet your needs. Even when I thought I was done the manager made the deal even better!!! Best and the deductible being so low will keep my business up and running stress free.

Repairs can be expensive so it is important to have an extended coverage on my vehicle. I was looking for some warranties, and I saw that CARCHEX was approved by the Better Business Bureau. The guy I worked with made the purchasing process smooth. He was excellent and he gave me a good rate. Also, he was familiar with the car I drive because he drives a similar vehicle. So, he made sure that it is covered on everything and that if ever I ran into something, I’d be situated.

The regular warranty on my vehicle ran out. It has a lot of electronics on it, so I figured, I'd better get some kinda extra coverage for it. The dealer offered me a certain price for three years and there was no way that I wanted to spend that kind of money on just three years. CARCHEX was the first one I saw online and the coverage they offered was for six years, so I went with them. I had an enlightening and good experience with their reps. They were good as far as any questions I had and they were knowledgeable. The process took a little longer than I expected, but I've never purchased stuff like this before so that was why it was different. And when I compared the cost of the policy to getting a big bad repair bill, it is worth it.

I bought a used car and I needed a warranty for it. I had talked to several providers and some of them were more pushy, on the salesman's side, while I really liked what Sean, the representative from CARCHEX, had to say. He was very open, honest and professional, and was not pushy. I just had surgery, so I wasn’t back to work yet, and Sean told me to take my time. The payment plan was also explained that I could do it for many months depending on how much I could afford. So, I chose the 24 months. Their prices are very reasonable too and the warranty got a lot more coverage than some other policies. My boyfriend is working on a policy with them right now as well.

We bought a used vehicle. And then when we were at the dealership, they were pushing the extended warranty on it. We thought about having it so that it would protect the car if we were to transfer it to our daughter in the future, but when we looked at different people’s extended warranties, the process of doing that wasn’t very good. We’re getting older, so we don’t know for sure if we’re gonna just be able to transfer it to her. It just wouldn’t get done right, and she wouldn’t get the advantage of it.

To make sure I was not stuck with a broken car and a broken wallet at the same time, I looked into getting an extended coverage. The salesperson from CARCHEX was nice, straightforward and gave me all the information on my questions. He was knowledgeable and pushed me a little but in the right direction. He helped me decide and gave me options. He was also easy to work with. I just purchased the warranty and hopefully, I wouldn’t need to use it but I will recommend CARCHEX.

I have a Mercedes and when I was at the dealer, they told me that my warranty would be up at 70,000 miles. I'm at 59,000 miles and they told me to get a warranty before my warranty was up. They told me that a lot of their customers have CARCHEX. The CARCHEX rep was good, but there was one thing that was left out. I was told that everything will be covered from bumper to bumper. I read the coverage and there was a lot of stuff that isn't covered. I had to call back and get them to add the emissions warranty package with my warranty. I'm glad I looked at it and read it.

I have had not one but two policies and was totally sold a bill of goods to renew. Only had three service calls and each time was hassled and put through the wringer getting my claim paid. Then when I asked for my rewards form for which I am supposed to get, get a you must call back and get passed around to speak to someone else.

My extended warranty expired. I wanted to keep the vehicle and to have some coverage on it. I've done some research and gone to CARCHEX, but they had some typical sales tactics about wanting me to purchase there on the phone and not wanting me to review the policy, but I was persistent on reading it first. They offered me about five different policies before we found one that was suitable.

My car's factory coverage didn't seem to cover everything that we needed to cover for a very long period of time, especially electronics. A protection plan for a vehicle is a necessity. I've been through it with three other vehicles. I looked into extended coverage and I ended up getting one from CARCHEX as theirs has the same price for more coverage. Also, their staff was knowledgeable. The first gentleman I talked to passed me over to his manager. He went into it in more depth and really covered what the coverages were and it was what I was looking for. It was a good buying experience. I've already recommended CARCHEX to another family member.

We took out a CARCHEX policy because of the wonderful reviews but realized we should have stayed away from them. They told us that our policy would cover engine repair/replacement and that is exactly what our policy says. When our car engine blew CARCHEX decided that it did not "die" a particular way so that engine would not be covered. This was not clearly indicated in our contract and was worded in a way that was very confusing. Go somewhere else if you can... also beware of their customer service... we were placed on hold for over an hour and transferred at least 6 times EVERY TIME we called. Very frustrating. Either they were hoping we would just give up or really did not care. I will post this review on other sites because I don't want this to happen to others, particularly senior citizens. I have also filed a complaint with the Better Business Bureau. Warranty shoppers please beware!

When I purchased a protection plan from Carchex, everything was very easy and straightforward. The protection specialist I worked with did very well and all the questions I had were answered. I purchased the plan for peace of mind and overall, everything went well.

Getting an extended coverage was something I had been wanting to do. I own a Beemer, which I've had for about five months, and I was ready to go ahead and get me a warranty on it just in case. I saw that CARCHEX was number one rated, so I went with them. CARCHEX is also fairly priced. Before, I had Red Shield, and they were decent. I never used them other than I had to have an alternator replaced, and I felt like I was paying more with them than CARCHEX. I worked with two gentlemen at CARCHEX and they were both knowledgeable. One of them said that he owned a BMW, so he was familiar. And he said that I was making a good decision.

Having a vehicle protection plan is important. My wife is gonna be using the car and I have to travel a lot so I want to have a peace of mind. I was checking the internet which providers had a good review, and I found CARCHEX. I had a good experience with the person that I was speaking to. He answered all my questions. He explained everything that I needed to know very well so I was able to make the decision right there. I would recommend CARCHEX.

It’s reasonable to have a vehicle protection plan. I have an expensive car that I wanted to make sure if anything happens in the future, it's not gonna cost me a lot. I was looking for some quotes online and the next thing I knew, CARCHEX called me in the morning, and I bought their plan. But I'm gonna cancel the coverage because there was another company which offered me a really great plan at such a lower price. CARCHEX was good though, particularly with their people when I was purchasing the warranty.

I was pleased with the service & information given by your representative. I was given fair pricing for my coverage. All my questions were answered & explained in detail so I could understand my policy information. I am satisfied with my coverage & the whole process of purchase went smoothly. I would recommend CARCHEX to anyone looking for an extended warranty. Thank you for service.

I wanted my car to be covered in case something happens. I purchased a warranty from CARCHEX who did a really good job getting it where I could afford the payment each month. They worked their butts off to get the payments where I needed them. The representative gave me all the information that I asked for and assisted me very thoroughly. Gary, his supervisor did real good for me, and he made sure I could get my car covered. It’s really good that I’m gonna have protection for now.

I had extended coverage on my vehicle when I bought it and I was under the assumption that when I paid it off a year early, I'd still have that insurance. But, I didn't. I saw a CARCHEX commercial on TV and thought of calling them. When I did, the rep was a little pushy so I didn't get the extended coverage from them yet because I don’t like pushy people. I also told him that the price was a little too high for me. When he called me back, he told me that he could lower it for me. Since I still have low miles on my vehicle, the price was still kinda high, and so I told him that. But then, he was able to lower the price again, so I went ahead and did it.

This company is an absolute rip off! I purchased the warranty plan in April of 2018. I spoke with Ronnie ** at length trying to determine which coverage would meet my needs. I have a BMW which repairs can be costly so I was researching protection. My specific question was if the check engine light comes on, the repairs will be covered? The response was yes, anything dealing with the engine will be covered.

If you have a BMW, having a warranty is very valuable. Auto parts are expensive. I got a plan from CARCHEX as they were one among those with the 5-star reviews and the pricing was right for me. In buying the warranty, everything was pretty self-explanatory and simple. The finance individual and the individual who took care of me with the plan were very informative. They also answered every question that I had.

Everything worked out good with CARCHEX. There were two people I talked to, and they were both good. They were telling me everything including the benefits and they also got the price down reasonable for me. They didn't tell me how to file claims but they’re gonna send me a package deal in the mail. The warranty is valuable. You never know what could happen on down the road.

The car that I got was high-maintenance and sensitive. I had that kind of car before and I know sometimes, they mess up. CARCHEX called me and I picked an extended warranty for any future problems. The reps from CARCHEX were helpful and they worked with me. They were trying to sell me a different package but I ended up going with the premium one. They explained everything and did the job well. I only have one vehicle at the moment, so a protection plan is very valuable.

I bought a BMW from BMW Car Club of America. It has known motor issues in that year span and being it a farm car, it can be quite expensive if things break, so I wanted to make sure I got everything covered. The car club recommended CARCHEX and it was a great experience purchasing a protection plan from them. I just put my name and information in, then they called me within a few minutes and kinda walked me through everything.

Any time I buy a car, whether it's used or not, I buy extended warranties so I have coverage for it. I had a warranty when I got the car but it wasn't that good so I looked into CARCHEX. The rep explained everything that I needed to know and answered all the questions that were my concern. It also sounded like a good plan so I went with that and as long as they hold up to the end of the bargain, I'll be happy.

I drive a long distance for work and the repairs were gonna be costly. I decided that I must get an extended coverage and it's very valuable if I don't want to pay somebody for engine or transmission. I talked to CARCHEX and two other companies. One lady was rude and the second guy said they were only gonna cover 50% and on my mind, that's not gonna work. I chose CARCHEX ‘cause they were the best one. The rep told me everything that I needed to know and if I had questions, he answered them. He was really helpful and I was very pleased with him. My initial rate was too much and they worked the number. They came back, gave me a different figure so that really helped me a lot. Overall, my experience with them has been wonderful and I love it.

Having a protection plan for my vehicle is valuable but my original coverage ran out. CARCHEX has higher ratings so I went with them and bought a plan. Purchasing the plan was easy and the customer service rep was fine. Their level of knowledge was also perfect.

I have an older car and after its warranty expired, I looked into an extended coverage for it. I got one from CARCHEX as that was the one that was being supplied through the Chicago Police Department Credit Union. The buying process was very simple and the rep I talked to explained the warranty to me. I chose the best policy that they have. A vehicle protection plan is something that is needed and you can take it anywhere.

My rep Aleesha has been nothing but great. My only hang up was one situation where I was charged in excess or my deductible for a service where the repairs was in excess of fair market rate. I will recommend to my friends and family.

It’s worth having coverage for a relatively new and expensive vehicle so I looked into it. The online review for CARCHEX was good and when I bought the warranty, the rep was very professional and did everything well. If anything happens, the protection plan will cover a lot of the cost and they will also make me feel better even when there are no any problems because the car is protected.

CARCHEX's reviews were satisfactory so I went with them. Their reps were a little pushy, but they did alright. They explained everything, gave me links and waited while I read through some stuff, so that was good.

I keep my cars for a long time and even though my last car lasted about 13 years, there wasn't a lot of maintenance. But when it came, it came at the wrong moment so when I bought another car whose warranty expired last year, I looked into acquiring an extended coverage so that if something happens, I don't have to worry about anything. The CARCHEX rep that I worked with was persistent, but he was fine. I told him the first quote was a bit too much, and they worked with me to get it into a price I liked and could afford. He also explained it well so it helped. In addition, he told me that if I had any claims, he would send a hard packet and it would all be there. If I don't understand it, I have his direct number and I can call him.

I have a used vehicle and it’s out of warranty. This car has a lot of electronics and gadgets that I wanted to be covered, as well as the engine and the rest of the car. I looked online what the top brands were and CARCHEX was rated 10 out of 10. Their rep seemed new and he was good but when I got to a certain point, he had to go to his supervisor to get information. For example, my car is a convertible and I was very specific about the warranty covering not only the mechanism that opens and closes the top but if it also covers the fabric top itself. He had to go to his supervisor and get him on the line for that.

Maintenance on a German car is not cheap and my car is older now so eventually, it's gonna start giving me problems. My dealership told me to get an extended warranty as it's very valuable 'cause of the year and model of the vehicle and it's going to cost $1,500 just to fix any part on the vehicle versus getting an extended warranty. Having the warranty is cheaper and it pays off on its own. The dealership also referred me to their own which was super expensive.

My warranty was out and having one is extremely valuable so I decided to get an extended warranty on it. I called CARCHEX when I was looking for a warranty and I told them some of the other prices I had gotten. The rep told me he'll get back with me and see if he could get me a better price. They gave me the best price than others that I had checked and so I went with them.

My manufacturer's warranty was running out and I don't keep any vehicles unless I have a back-up plan for repairs. I did a lot of research online and saw some reviews about CARCHEX. Also, a guy from Endurance told me that if I didn't go with them, I should go with CARCHEX or another provider. Their price was also really high compared to CARCHEX. I had CARCHEX send me an email with the coverage inclusions and I read them before the rep called back. I told them I'll take a look at everything and did not make a deal the first time I spoke with them. I also looked at other companies and their prices and CARCHEX is the best bang for the buck.

I believe that my vehicle is not going to need the warranty, so it’s gonna be a waste of money but I like security. So, I’m trying to get it at the right price. I inquired from CARCHEX and made a payment over the phone. I have a 30-day rescission period to cancel. I’m doing my due diligence right now and it’s very frustrating to see the fluctuation between prices on these warranties. I got a better place from the dealership with a longer time and because it’s on the internet versus a dealership, which is something that I know that I can go to and I can see, I will probably switch. Nevertheless, I read from reports that CARCHEX was a good business to buy a warranty from. Also, I like the rep I dealt with. I was impressed with his knowledge and tenacity. He wasn’t overbearing and the deal he gave me was decent.

I recently purchased a Dodge Challenger and the manufacturer warranty had just expired a month ago. These new cars sometimes can be expensive, so I wanted to make sure that I have some kind of coverage. I went online and I called two different companies but the other companies were $10 more a month so I went with CARCHEX. The rep was very knowledgeable and helpful. He was a good guy and I appreciated working with him. He listened to me, understood what I was looking for, came back and suggested a program that fits the best for me so I decided to go with them. I’m hoping I don’t use the extended coverage but it's peace of mind and I would like to have it.

There was another company who was giving me a coverage that I did not want. Then I went with CARCHEX. Somebody referred me to them and my dad has been with them for a long time. The representative was friendly and helpful, and they got the job done. They told me about promotions and helped me save money. They emailed me right then and there, including a receipt. I’m just wondering how the claim process goes but other than that, everything they said that they were gonna do, they did. They explained the different benefit packages too. It's very valuable having a protection plan because you never know what could happen to your vehicle.

I spoke with a rep for CARCHEX about the best extended warranty for me and found the Diamond with add on LEP/Emissions/Market Labor Rate was best. Now 3 months later I had to use the policy to replace a part within the steering system and am finding its more difficult then I thought when making a claim. First, it seemed like once the vehicle arrived at the repair facility to the time a rep contacted me back was very quick and seemed at the time flawless, only to find out later how I felt I was getting nickel and dimed to death. This contact is very similar to others, what it covered, how it’s covered and so on, but after talking to the very friendly and kind rep it got a bit confusing. My issue is two fold over coverage description - Market labor rate add on and how it reads that section F 13 does not apply ($100.00 per hour) and based upon Repair Facility’s posted labor rate.

I'm 61 years old and purchased a new vehicle for the first time in my life... not used, not borrowed, NEW! So of course I want the best protection. The extended warranty the dealership offered was ridiculously expensive so I shopped around for a better deal. CARCHEX was one of five rated the best five by the BBB. After comparing all five I chose CARCHEX because their coverage was superior compared to the other four. It may cost a couple hundred dollars more but it's well worth it in the long run.

My factory warranty was gonna run out and I inquired on four different companies. The gentleman from CARCHEX was the only one who returned the call. He explained everything to me and was very thorough. I asked him a lot of questions with regards to the warranty. I wanted to make sure that I would get the coverage that I need because my vehicle is a diesel Ford truck. And he was able to answer all my questions, which I appreciated.

We bought an extended warranty for a 2013 Nissan Quest. About a month later our transmission went out 1 hr from home. This is where the problem started. Here’s what happened next. We could not get a rental immediately for two reasons. One they are not open on weekends and two you do not get the rental until they approve the repair on your car. This is where the next major problem occurred. They said that we had a previous inspection and a seal was bad on our transmission so they denied the claim. We did our own research and found that the seal was on the axle boot and had nothing to do with the transmission. Then they wanted all the records for the last two years on our oil changes. Of course that has nothing to do with the transmission but we went to all the places we had gotten our oil changed and gathered up all the records for the last two years and sent them to them. It took us three days.

I have CARCHEX extended warranty for my Mercedes Benz GL-450 for 3 years and I am renewing my coverage again. My first time having an extended warranty. My experience with this company was more than just satisfied due to the hassle-free repair events. Their way of selling (or soliciting) their warranty is an honest-to-goodness approach and pleasant to deal with. Among the five companies I dealt with, almost all of them stress you out to the negativities of the situation and charge an unreasonable amount that leads you to say: "I'll just buy a new car"; until they go Half Price for the same coverage. CARCHEX will not disappoint you. "HIGHLY RECOMMENDED"!!!

Cancellation/Refund process stinks. It only took a few minutes to draft out my money, but it takes almost two months to return it. Seriously? I’m extremely disappointed, and I will complain to NEA. This is not the way to do business. I definitely won’t rejoin.

Bought extended warranty for my 2015 Jeep Patriot. Waiting for packet to arrive in the mail. Have not used. Hoping this plan is as good as promised. Representative was very helpful. I will be watching for information to arrive.

I just purchased a 2015 Mercedes E 350 and thought it would be a good idea for extra coverage so I started shopping around. I called other companies, but 1 call to CARCHEX and I had to choose them. They not only met my expectations, they exceeded them by far.

I had an extended coverage with CARCHEX in 2014 when I had a Volkswagen Passat. I just renewed and got another one a couple of weeks ago. I had a positive buying experience and their customer service was satisfactory. The rep and I were on the phone for an hour trying to work things out and finding the right plan and payment. If the car breaks down and you want something affordable, the warranty won’t put you in the courthouse so, it is very valuable. I’m satisfied with the transactions and I would recommend them but I would make sure that they read the complete warranty so they understand what they’re getting.

I was looking for additional insurance on parts for a BMW, I had contacted Endurance first, then went downhill from there. Ryan responded to my inquiry and he showed great customer service, which is why I contracted with CARCHEX. Awesome detail to help me get the coverage I needed for my 16 year old daughter's first car. She really wanted a BMW and with Ryan's help I was able to make that happen! Perfect! Thank you!

My car looks very good for its age but I didn't want to take a chance. You can never tell when something will happen so I decided on getting an extended warranty. When I called CARCHEX, the lady who dealt with me didn’t put pressure on me. She explained the plan and told me everything as it is. She was very professional and courteous. I told her that I had to discuss with my wife then I would call back, and she said, “All right, okay.” It was the same thing I told other people. I was quoting along but there was one sales rep who was forcing their product on me. He was putting pressure on me and I didn't like that. As a sales rep, he was not supposed to do that. Any time that someone forces something on you, something's not right. So I decided to go with CARCHEX. I didn’t like all the rest of the companies.

I purchased a vehicle and the dealership was trying to get me to buy their policy. However, I wanted to do my own research so I searched the internet of places that offer auto warranties and CARCHEX was at the top of the list. Their rep was great. He let me know what I needed to know and he didn’t push me. It took me quite a few days to get back to him on things because it was a busy time but he was really understanding. CARCHEX gives me peace of mind that if anything happens, I only have to pay my deductible. So I ended up buying a policy for our car that has 79,000 miles on it. That was more urgent because it’s older and stuff is gonna start happening to it. In a year, I'd get one too for the new car.

The manufacturer warranty of the used car that I purchased has expired so I needed an extended warranty. CARCHEX had very good reviews. I contacted them and they gave me very good customer service. At first, I thought their quote might be higher than my expectation. They had the manager and they gave me another quote and I was satisfied with it so I decided to purchase with them. Their process was quick and easy. CARCHEX is good and I would highly recommend them. I'd tell others to give them a call and try get a quote from them. They’re a bit up there with their quote but if they’re not satisfied with it, they still have a space for negotiation.

If you had a big investment like a Mercedes, an Infiniti or a BMW, an extended insurance is really important. I have a Mercedes Benz and my warranty just ran out. I had Endurance but I was not happy with them so I shopped around and CARCHEX seemed to be the best warranty. The rep was very courteous and customer-oriented. I was very pleased. I wanted to have the big things covered so their rep offered me their Deluxe package.

My Current CARCHEX policy will expire during October 2018. I reviewed several contracts from other companies and decided that the CARCHEX policy was the best coverage for the money. There was no pressure from the sales staff.

CARCHEX used a contractor for the inspection and I relied on this report. The inspector did not drive the vehicle (for insurance reasons) and did not allow direct contact for questions. The inspector did not do a cursory check under the hood for correct fluid levels which would have revealed a bad heater core and inoperable washer. Also missed an oil soaked air cleaner caused by a bad cylinder. Other items missed include burnt marker light, inoperable dash lighting, inoperable horn, heater test, excess play in shifter and more. Owen refunded my account but my decision has cost me $5,000 for new engine and repairs.

I let my daughter drive the car so I need a coverage on it. A CARCHEX representative called me up and asked about an extended coverage. I heard a lot about CARCHEX so I purchased and there wasn't one bit of a problem. It was a really good purchase ‘cause my daughters don’t live by me. CARCHEX is good and so far, I’m happy.

There was no warranty on my car and I wanted to be secured so that if anything gets wrong with the car in the future, I can get it fixed. I am a college student who doesn't want any unexpected charges coming up. I might as well pay monthly little by little and have my car covered. The rep was fine and he told me everything about how to file a claim. He was a bit more like rushing me into buying the policy but that was their job. CARCHEX gave me a better coverage for the car and we scheduled the payment to go on Sunday. However, we were declined two times, and a day or two later, CARCHEX was supposed to call me and tell me that it was declined. I called them back to charge on Wednesday, but they didn't charge it and on Friday, I didn't know whether they charged me the payment. These guys just took it out without telling us. I have all these other expenses paid out, so that was a little bit frustrating.

When we were looking for a bumper-to-bumper coverage for the used Ram 2015 pick-up we just bought, most of the warranty was running out so we looked around and CARFAX recommended CARCHEX. They answered the phone right away when we were looking for the product. However, there were too many exclusions and now that I wanna cancel it, CARCHEX doesn’t answer the phone and return calls. I called two times yesterday and I didn’t get an answer, and then, I had to leave a message and they were supposed to get back to me but they haven’t. We decided to go with Mopar through Chrysler since they cover everything.

I had 20,000 miles on my car and it was out of warranty. We planned on keeping it, so we needed more coverage. And because of CARCHEX's reputation, we got one from them. Buying the plan was easy and we had a very good experience.

I was looking for something that covered major components but when I called CARCHEX, they provided me an outrageous price. I told them I wouldn't spend more than $2,500 and they came down to $2,000. They made it work and my interaction with their rep was very good. Having the warranty is a good peace of mind.

I spent a lot of money on a used '08 BMW 335i and I wanted to make sure that it was gonna last me for a while. I was looking to get as much coverage as I possibly could without breaking the bank. I did a little bit of research and CARCHEX was voted the top one so I decided to go with them. I sent an email asking for a quote and the guy called me up the next day and asked if I was still interested. Buying the warranty was extremely easy and I was happy with the number that he gave me and so he went ahead and ran my card.

I have an old car and I can’t afford to get it fixed, so I needed help. This is the second time I’ve been with CARCHEX and my experience with their reps have been great. I needed to talk to someone that could walk me through and talk me through and make sure I was getting what I needed. And they did. I chose them the first time and I extended what I already had. I had them for two years and I extended for another two.

CARCHEX was very persistent with calling me, but I thought an extended coverage would be very helpful in the future if I would need assistance on my vehicle. Based on the year of my car, the agent explained to me the different coverage policies that they have. Then after the call, he sent me a copy of my coverage via email. My vehicle is a Lincoln Navigator and I wanted something that will also cover the luxury items like the seat, etc. But they’re not included and I have to purchase it in addition to the coverage. I wasn’t happy about that. But both of the agents that I talked to were very professional, nice, and personable. And if this warranty does what it says, it will be a great value.

My car has got a lot of miles and I’m planning on keeping it for a while, so I looked into getting an extended warranty. CARCHEX has a plan that they will insure up to $15,000 worth of repairs where other shops don’t, so I went with them. The people from CARCHEX that I spoke with were genuine. They knew what they were talking about and I could tell that they did, especially with me being in the car business years ago. They helped me pick a policy and I got the Platinum plan, which is the highest you can go. Their purchasing process was overall great. It is very important to have an extended warranty and I would tell others to get CARCHEX over anybody else.

When I bought the vehicle, I knew it was getting ready to go out of warranty. I have purchased extended warranties in the past, but after doing some research online, I realized that CARCHEX got a 10 out of 10 on Consumer Reports and noted as the best, so I went with them. I took the top three companies and looked at the pricing. CARCHEX was perfect and exactly what I was looking for. They were very helpful and they gave me exactly what I was looking for. The interaction with the protection specialist was awesome. He knew the product and he explained it very well. He was top-notch. I told him the baseline of what I was looking for and he found the type of service that fit my need.

My vehicle was a 2014 and the guy where I bought it from told me that I still have a manufactured warranty, but I wanted to be on the safe side, so I acquired an extended warranty with CARCHEX. You never know when the manufacturer warranty is gonna run out, so it is very valuable to have a warranty on a vehicle. CARCHEX was cheaper than a couple of other companies I called up and my experience when purchasing the plan was pleasant. The young lady and the gentleman were very nice. The specialist was very helpful as well. I didn't have my registration with me, so we did a three-way party with Liberty Mutual. I got everything through Liberty Mutual and he was on the line with me.

I just bought a 2015 Genesis and the dealership offered me an extended warranty, which I thought was too expensive. However, I needed an extended warranty because of all the electronics. I spent a few hours on the internet and I came across an article that listed CARCHEX as the number 1 extended warranty company. The purchase for my plan went very smoothly and I was very pleased. The representative I dealt with was very helpful and patient with me. An extended warranty is like a life insurance. You never wish to have to use it, but it's good to have. I'm at a comfort level having CARCHEX and I would recommend them.

With how expensive vehicles are now, having a protection plan is very valuable. There is a lot of electronics in them and just having to do a simple repair may cost thousands of dollars. So, we looked into getting some insurance. After doing the preliminary checking for providers on the internet, it seemed that CARCHEX was a fairly decent company. We dealt with Jordan on our purchase and he did a nice job. He seemed to know the product and he answered all my questions. He was very pleasant, too. We had a very good experience and, as a whole, the process was very easy. People should check into CARCHEX too and see if it would meet their needs as it worked for me.

I bought a new used vehicle, so I needed an extended coverage. CARCHEX was a little bit more detailed in giving me information. I had been out of town for quite a while, so it made the process a little longer, but the gentleman kept making sure he stayed in contact with me to find out when I would be able to sit down and go over it with him. Overall, the process was fairly easy.

The rep. was very helpful and was able to give me the coverage that I needed. THANK YOU BEN. It took some time but he was able to cover the vehicles that needed to make me happy with all I needed. Thank You again keep up the good work.

I had Chrysler reach out to me about getting an extended coverage for my 2017 Dodge Charger. It was a pretty good idea but the amount of money they wanted made me forget their offer. So, I called around and got online, then CARCHEX popped up. I wanted to have a limited bumper-to-bumper coverage because I know how that works. I was in the car business for 15 years. The representative I worked with was awesome and answered all my questions. He was great and I didn’t have a single issue with him. He presented one type of policy and that was the one I wanted. I was very impressed with him. All in all, I had a very good experience and I would recommend them.

I've always had an extended warranty on my car and when I was helping Lea get a car, I told her to always get a warranty. Although I have mixed feelings about it, I started a CARCHEX policy for Lea because I couldn’t get MaxCare. Her coverage is only for the powertrain. It covers transmission, motor, and water pump. She has over 200,00 miles and that was all she could use.

CARCHEX was right on top of everything when I was purchasing the warranty. They called me back and wanted to help me out. But the protection specialist was a hustler. He tried to sell me a protection that I thought I needed. I have cancelled with CARCHEX and went with somebody else. CARCHEX wanted twice as much for the same coverage from another company. I’ve checked the Better Business Bureau and CARCHEX was supposed to be okay. But I kept looking into all these coverages and I found the parent company of CARCHEX, and they offered the same coverage for half the money.

Getting an extended coverage was a good thing to do as I have put a lot of miles on my car already. I did some research online and looked at different reviews, and there were a lot of the endorsements on CARCHEX from other notable consumer type sites. However, purchasing it was confusing. They need more explanation and lesser sales pitch. I would call the rep I dealt with a hard-nosed salesman. Ultimately, it drove me to say no and to wait another month and then did it online when I got an email offer just not have to deal with them on the phone. Still, you don’t get the same options online as you do when you're talking to somebody. You get a subset of options, and I can only choose between the $200 or $300 deductible. On the phone, on the other hand, there's a $100 deductible available. Still, I felt thoroughly assisted.

I'm doing a ride share with Lyft and CARCHEX was the most reasonable extended coverage provider. Purchasing the plan was quick and their rep explained everything to me completely. I got my stuff done within the day. They're a great company to work with.

I decided to get an extended coverage for my car since my car was expiring and I was the one who did all the research. I wanted a good warranty, something close to a bumper-to-bumper. I chose CARCHEX due to what I read about them online and the backing they had from different people. Purchasing the protection plan from CARCHEX was easy and the interactions with their reps were good. They were easy to talk to and very informative. Hopefully, I’ll never have to use the warranty, but at least at the time I use it, I’m sure it will pay for itself.

I'm coming up on the mileage mark and in light of vehicle repairs, having an extended coverage is important. CARCHEX seemed like a good deal. Getting a plan from them was easy and quick. Also, their reps were great.

I bought a used 2014 Honda CR-V that didn’t come with a warranty. Ideally, I'd like to have a warranty on my cars. CARCHEX had good reviews online and when I called around, they seemed to put the most effort into customer service. My representative was really awesome. We had an issue with my credit card and he was very patient and continued to follow up whenever he said he would. He answered all my questions and he emailed me information when I asked. I wanted to get as long of a policy as I could so we narrowed the coverage down really quickly. My experience with CARCHEX was good. My only hope is that if I ever do need them, they’ll be just as good on the back end as they were on the front end.

Accurate, simple, straightforward, courteous, understanding, worked with me, In the end I obtained an excellent coverage at a very good price... Thanks very much! The Carchex contact person, Bill, was very helpful in defining and laying out all the options available. He worked diligently with me to understand all provisions of my coverage... Please extend my appreciation to him.

I listened to what I heard and the TV advertisements, and I had very poor luck with the last vehicle because the computer went just as we got here. We were without a car for 10 months because the car was not worth the $4,000 for the computer for a start. It was too old because nobody would take care of it. So, we were concerned that if the transmission was to go which always happens. Plus, I don't mind the peace of mind. Apart from maintenance, an extended warranty works for me. We got a car that's five years old and great, but you never know. It's a 2012 Chevrolet Equinox LT1 and it had 98,000 miles on it. We got it as is, no warranty. So, we put one on it. If something goes wrong, and I'm up in Indiana or some place, I can take it somewhere and CARCHEX would pay, no problem. I don't have to put out $500 and $600 and $700 payments should that occur for transmissions, engines, drivetrains, and what have you.

Having a vehicle protection plan is valuable. It gives me the confidence that if anything goes wrong, I will be able to take care of things. I purchased another car and I weighed a couple of other companies. I checked them out and checked the pricing as well, which was one of the biggest factors. The agent from CARCHEX explained everything to me and the purchasing process wasn't difficult at all. I appreciate that.

My truck is 13 years old. I bought it in 2006 so the factory warranty went out and I extended with the factory and then it went out and they couldn’t extend it anymore. I went to AutoGuru and I ran across CARCHEX. I had an extended warranty with them before. In fact, I didn’t even know it was expiring until the other day. The purchasing process was fine. Their rep explained everything to me very well. He was patient and really took care of me. The only thing that held up the process a bit was the mileage on my truck. I didn’t know exactly what it was and when the rep processed my application, I called him again and gave it back. Then he let me know that everything was taken care of and that it’s good to go so the experience was smooth sailing.

Compared to other providers, CARCHEX had a more reasonable price, especially once I got them down to where I wanted them to be. We went back and forth on pricing and they accommodated me to a reasonable extent. The transaction was also handled well and professionally. I had a lot of questions and information, making Jason, the salesperson, go back to his supervisor to make adjustments. But he was really patient and I was impressed with his tenacity. The reason I bought the warranty was because the normal bumper-to-bumper coverage is up to three years or 50,000 miles. When I bought the vehicle, it only had 1,900 miles on it but it was gonna cross the three-year mark in a few months. That meant the warranty would have been over with. I wanted the protection for 60,000 instead of 50,000. Now that I've bought the CARCHEX warranty, I’ve got three years from the time I bought it or the 60,000.

CARCHEX offered coverage on emission and luxury electronics, and I don’t like to get hit with expensive repairs. However, purchasing the plan was moderately difficult. Industry-wide, all of the proprietors of extended warranties tend to be a bit ambiguous on cost as there is always a negotiation in terms of pricing. It’s not as clear-cut and straightforward as to coverage, the length of time and how much it costs. You also get bounced around to different people and you get different responses. Then you start comparing that experience with other companies, which then makes it very hard to sift through all the minutiae.

I had CARCHEX the whole time on my other car and I ended up getting on the internet and seeing which one was the top-rated car warranty people. CARCHEX came out as number one and the price was decent, so I decided that’s what I wanted to go with. They have great service, although I only needed them once or twice during the whole time I had it. They really executed what I needed to be done professionally and that goes along with their rating or all their recommendations. My interaction with their specialists was quick and professional. I drive high line cars, so I want the best for the best. Having an extended coverage plan is very valuable. I didn’t have a warranty on the other car, but CARCHEX saved me a thousand dollars. The only thing I had to pay was the deductible of around 300, so it was great. I would tell others to get CARCHEX.

I’ve had CARCHEX for about three years and my experience with them has been fine. If anything went wrong with the vehicle, they fixed it. Anytime I called when I had a question, I would give them my account number, then they would tell me what was covered and what wasn’t. I would give the number to my dealership and I wouldn't have anything to do with it. Having a vehicle protection plan helps a lot and it saves us a lot of money. CARCHEX is a good company and they stick to their word.

I’m ex-military and when I called CARCHEX, whoever I talked to was ex-military as well. He was really adamant about telling me the things he was doing and he wasn’t forward. He also made me understand that the reason that people buy the extended warranty is because sometimes, warranties don’t cover some of the work. He just explained the difference between the value I can get by going to the Diamond Plan. I know he wasn’t pressing but I told him that I would buy it because I was gonna go buy my mom’s car. So I got it on a Friday, and I had 29,750 on the truck. The car salesman told me he would give me a certain amount of dollars for my Ford going into a lease, and it would cover the difference because of my vehicle. But then I ended up buying a new car.

The purchase experience at CARCHEX was a little bit of high pressure. They were a little pushy upfront and when I asked them questions, they kept passing me from person to person. It was a little bit off-putting but I knew that the company came with a high recommendation. I was referred to CARCHEX by a co-worker and friend of mine. I was looking for bumper-to-bumper coverage. I didn't need the roadside service and towing but apparently you can't have those taken off of the plan. Deshay was totally good though. He was the representative I worked with.

I have the original Honda warranty, five-year, 100,000 miles. I am reaching the 100,000 so I wanted something a bit more. I looked online and I saw CARCHEX at number two so I called them and they were the first one to call back. The gentleman that spoke to me was very professional. He answered all of my questions and he did a great job as far as selling me the warranty. I was impressed with that so that made it a lot easier in my decision to get CARCHEX. Overall, it was a nice experience. I haven’t used it but it’s a good idea to have it.

I’ve had an old vehicle for a long time. I had a pretty good bumper-to-bumper warranty for it through the dealership but that expired. A couple of days after the expiration, I thought of buying another warranty. I Googled who was the best-rated company and found CARCHEX on the Better Business Bureau. I called them and then, the guy that signed me up was informative and made me feel comfortable. I got one of the better packages and since CARCHEX had a promotion with the 24-month zero interest, same as cash, I went that route. In closing, having an extended protection is important and CARCHEX has a simple process. Since I drive diesel trucks, I'm paying $4,000 for the warranty through the dealership. Meanwhile, the warranty from CARCHEX is costing me $2,200 so it was the better deal. Furthermore, it covers everything that they would offer as well as a rental car which the dealership wouldn't offer. I have already referred two people to the company.

A vehicle protection plan is something most people ought to have. I bought a used vehicle and I was looking on the internet for an extended coverage. CARCHEX happen to be one of the ones that popped up so I went with them. They were supposed to call me back at 1:30 but they didn't and I ended up calling them back at 1:40. Other than that, my purchasing experience was easy and very good.

I have been trying to reach out to customer service with zero luck. When contacting sales because of my lack of success, they brushed me off basically telling me that I can just keep trying to call. I am very unhappy with this support.

I bought a used car so I looked into an extended coverage and CARCHEX was offering a little bit more than what others were offering. Also, the operator I spoke with was very polite. The coverage that I got will last me for at least five more years which is the bumper-to-bumper plan. I’ve never had any reason to use a protection plan, but one never knows. I’m really satisfied with what CARCHEX said they were gonna do and everything worked out exactly what they told me they were setting out to do.

I had an insurance, but I felt that I was paying too much. I started to look for a new company and came across CARCHEX. Signing up was easy and quick. The rep went step-by-step and let me know everything. However, I'm trying to get in touch with the rep who signed me up because I still haven't received my policy number. I have his number but he's not answering his phone. He sent me a customer ID though.

Getting an extended warranty is the smart thing to do if have a used car. A brother in my church recommended CARCHEX and I looked into them as well as other spots. People were giving comments about CARCHEX and nobody had anything bad to say about them so I chose them. I asked the rep a bunch of questions initially and he was ready with the answer. So we never had to email or text each other back and forth. Everything was done over the phone. I wanted as much coverage as I could get for the lowest price. I was trying to get everything covered, including my suspension, my motor and my transmission, except maybe the radio and the mirrors. And the rep was helpful and knowledgeable.

I wanted to have an extra piece of security, and I felt that CARCHEX was the best deal. Their rep assisted me very well and my purchasing experience was excellent. I would recommend CARCHEX.

I looked into an extended coverage for my old vehicle and CARCHEX was sold to me as an aftermarket insurance plan. Purchasing was informative and quick. They had guys who knew what they were talking about and they thoroughly assisted me.

Overall, positive. The first manager that I spoke with was trying to do a hard sell and I feel rude. I finally hung up on him once I told him what he had to do for the deal. When they called back, the next manager was a lot more professional and I was abel to deal with him.

CUSTOMER SERVICE is top class. He called very quick and explained in detail about the product being offered. I need to check warranty though with regards to coverage but happy with Customer service. Bought from American Auto Shield for reasonable price. Need to check coverage of the warranty.

My vehicle coverage was about to expire and I looked into getting an extended coverage. CARCHEX was the first provider that popped up online so I went with them. When I first called them, the price was too high. When I started telling them this, they passed me on to the floor manager and we went back and forth but it wasn't like a haggle session and they worked with me. They got the price down to something that was better for me. Also, the rep told me everything that I needed to know and I didn’t come away feeling uninformed. Give CARCHEX a try. It was an easy process for me.

I just thought I would have extra service and someone recommended CARCHEX to me. The process was smooth, self-explanatory and easy. Their reps were very professional. Plus, they called me back and made sure that I had everything I needed. I had an idea of what I wanted but they said my car was too old for the package I had before and put me in the recommended one. Having the plan is very valuable since sometimes the car can be a bit expensive.

My daughter is two states away in college and she is a first time driver. If something was to happen to her vehicle later, I wouldn’t go out to cover it. So, I decided get an extended warranty for it. I normally wouldn't buy extended warranties, but I felt like it was worth it. I interacted with three reps from different companies and all were typical sales guys who were pushing and trying to get to close the deal. I negotiated the pricing with all of them then sat down and decided to wait a little bit and see what they would come back with. All of them told me that I needed to make a decision quickly, but I told them I didn't have to.

I called CARCHEX and the guy who I talked with was knowledgeable, very encouraging and informative. He gave me some information on the competition and covered everything really thoroughly. Overall, I had a positive experience with CARCHEX and I was happy with whatever I purchased.

I was buying a used vehicle and I wanted that extra protection. CARCHEX had good reviews, so I chose them. Purchasing the policy was super easy. Ben was my representative and he did an awesome job. He also answered a ton of questions probably more than once. Based on my experience so far, I'd recommend CARCHEX.

I looked at reviews, did my research, called a couple of places and tried to get some extended warranty quotes online. One provider didn’t take my car while the other one didn't pick up the call and I was on hold for half an hour. CARCHEX was the one to pick up and has good reviews. Their price was also in my range. The girl who took the call was sweet and purchasing the protection plan was painless. CARCHEX got the price per month lower and just extended it a few more months, which helped the rate. Having a warranty is very valuable since it is like a backup plan. When you go in, people can’t just say, “This is wrong and this is wrong,” because they have another person to answer to.

I got a 2012 Buick LaCrosse Premium 1 for my girlfriend. However, she died last year and her brother sold it to me. It’s a very good-looking well-kept car with no dings and no rust. It also has a leather interior. Everybody compliments me on it because it looks like a brand new car instead of one that is seven years old. I want to be able to keep care of the car and make sure that it stays within the realm of a nice car because it is a Buick and it is a LaCrosse and it is a Premium.

The coverage with CARCHEX was a bit longer than the other warranty providers. Some have three years and CARCHEX has four years. So I purchased the plan and had a good experience in the process as well as with the rep that I had. However, we had to cancel because there were some other unexpected expenses coming up next month. I don’t like the cancellation process and it said something about 45 to 60 days, which was crazy because I just got it Friday, and I may not get my money.

My old extended warranty wore out and I was getting another one. I did my research before and the reviews for CARCHEX online were all good. I also saw the options and I called them. Then they called me back and I decided to take them. The purchasing experience was pretty easy and it felt good on me.

Great people to deal with. I got an exceptional deal on my 13 Sierra extended warranty I purchased. My longtime repair shop said it was a very good deal and I couldn't believe they offered a warranty up to 200,000 miles. The payment plan worked good with my budget. I'm seriously considering adding my 08 Sonata also.

I first took out a warranty with CARCHEX in March 2016 and when it was over, my experience with their customer service reps was very painful. They were sending me notices saying it was time for me to renew my policy but they had the wrong address, so things got kinda mixed up. Also, CARCHEX took money for the old warranty and didn’t take the money for the new warranty. So they ended up taking double money out of my checking account and it messed up my checking account. I had to get my payments straight with the bank to avoid as many fees as I could.

I have a Mercedes Benz and it's an AMG model, which is their high performance car. Even though it had only 9000 miles when I got it, it was my impression that the best thing for me to do would have been to get an extended warranty for it. Hopefully, I don't have to ever use the warranty, but it was more of an insurance policy than anything. I looked at CARCHEX and then I've looked at two others, CarShield and Endurance which was rated number 1. CARCHEX was pretty much right there in the same ballpark and CarShield might have been second or third. When I initially called Endurance and I told them what kind of car I have, they said they did not offer extended warranties for the AMG Model Mercedes Benz. Then I called and went to CARCHEX who said they covered it.

I bought a used vehicle and I had purchased a maintenance plan through the dealership. I have 98,000 miles on my vehicle, so I thought that since I'm going to keep it, I would search, within reason and price-wise, for the best insurance policy on my car. Also, I have two children and they both live out-of-state so it's very important for me to have a reliable transportation and if the vehicle breaks down out-of-state, I can be accommodated. I saw an ad for CarShield on TV and then, I went online and I found that CARCHEX had an A+ rating from the Better Business Bureau. I also liked the idea that CARCHEX is used by Edmunds and Blue Book, so I went with them.

Extended warranty 4 yr 48,000 added miles - Spoke with Anthony **. He was a professional salesperson. No pressure to sell. Worked with him for 3 days about what was good plan for me with my new car. I would recommended this company and also recommend Anthony **.

2014 TOYOTA COROLLA - Extended warranty agreement I was most happy with. Salesmen very cordial and courteous. Gave me 3 years longer than competitor and a good price! Haven't received policy in mail yet, but did email to me. Waiting for the hard copy, but sure will be just the same. Glad I did some research before accepting elsewhere.

Very pleased with the help and information about the service, and what it all covers. I think it is a very good plan and look forward to being a longtime member. The things covered, would almost say it's better than the original coverage given by the dealers.

The service was pleasant and thorough. My questions were answered and Donald went out of his way to give me the best offer. I agreed to look at the policy and decide if it's right for me. Donald explained well how the insurance works, my coverage and costs.

I am on disability and I needed extra coverage, a little help every once in a while. CARCHEX was the first provider that came up that had five stars. I had a good purchasing experience with them. The gentleman I spoke to was informative, helpful, and polite. It just took a little time to get it through, and I was done. It was an overall very quick and easy experience.

I was very happy with Steve and his explanation of the plan I chose. I liked the payment plan and the length of the time for the plan. It had more than the current plan that I have which is about to run out.

The customer service was excellent, helpful, courteous, knowledgeable, and informative. The company was described online as the best option. You came highly recommended and I am very pleased to find and obtain coverage with your company. The cost was reasonable and the customer care seems very nice. Thank you.

I had a great customer service experience with CARCHEX. I was told when would be a good time to call back and got a call back that day. They were patient and were looking out for me and they seemed like they cared what I did.

I needed coverage for my car and CARCHEX kept calling. Purchasing from them was okay. However, they canceled my policy. They said I missed the payment. And so, I had to start over again. I wish that they didn't have to cancel my first policy. Nevertheless, when I started over, the rep did as much as he could to get me the same rate as I had before.

I needed extended coverage for the X5 and I went with CARCHEX since I’ve worked with them before and I’ve never had a problem at Henderson BMW having CARCHEX to cover things. Customer service was good in taking the time to describe how many miles I drove and what would be the better plan to use versus a three-year plan or a four-year plan.

I wanted to be covered, just to be on the safe side. I googled CARCHEX and I read the reviews. I did my research and then I decided to go with them. And I had a good experience. The rep was really good, really thorough, explained everything to me, and answered all my questions. An extended coverage will save you a lot of money in the long haul.