CARCHEX Reviews

I was told I had 30 days to review and cancel but was immediately charged to my account the same day! Then I was unable to get Carolyn to answer the phone to cancel. I have to go through the bank to stop payment on this transaction!

Shanita ** provided excellent customer service. Her initial and subsequent calls were professional, prompt, thorough and friendly!!! I value great customer service, and I feel Shanita demonstrated just that... Until I have a need to submit a claim, I will not be able to speak to the effectiveness of the warranty. However, if warranty service it is on the same level of service provided by Shanita, I am confident I will be satisfied.

Excellent customer service from Dan and a very refreshing attitude during the whole process. He was very patient with me and made sure I understand fully what I was getting and the amount of coverage I had on my vehicle and also made it very affordable.

As a new customer with CarChex, my experience so far has been great. Customer Service was exceptional and Ian ** worked with me to make sure that I had the needed coverage at the best price. Highly recommend him as the person to work with for an extended warranty. Waiting to see how this works out in the long term.

Thank You Shanita ** for your patience. It took me days and days then I finally chose to purchase a WARRANTY. I FEEL a bit a relief, my Cadillac will be in good hands. I'm great I chose CARCHEX over Endurance!!! And again thank You Shanita ** for being patient with me!

I'm glad I called. I just recently retired and was looking for an affordable extended warranty for my car and this is how I found Carchex. After doing some research online and comparing similar companies and watching all the TV ads, I found through my research that Carchex seemed to be the best, and had the best customer service ratings.

Placed extra protection on my vehicle. I am very satisfied. Customer service was very good when making their sale. She was very good at breaking everything down for me. I would recommend this to other people. I like how she explained everything to me.

The lady I spoke I think her name was Linda was very helpful. One of reasons I signed with your company was her. I called 2 other companies for information and quotes, prices were all about the same, but I chose your company because of her.

Third vehicle I have used them for. Best in the business with low prices and great service. Took care of what I wanted within 1 hour of sending an email. Service rep on the email answered all my question and followed up with a phone call.

Marcellus was uber awesome, and I don't say that like ever. For anyone to get that from me has to have given me the utmost excellent customer service period. Thank you very much. I just got this car repair coverage.

This company has been a nightmare!!! First I was told lifters was not a lubricated part of an engine!!! Once they figured out it was they now are still doing everything they can to deny me by telling me I had to provide EVERYTHING I have had done to my car since I purchased my car which was 2014. Once I explained that I only had to provide proof from the date of purchase of my Warranty I sent them in by fax on Monday. It's 3 days later and now I'm told they want the shop to open my engine and if they deny it I'm stuck with that bill, my rental car and I have missed work due to the fact I'm waiting on them to actually do their job.

The person whom I spoke with was very polite. Answered all questions with patience and great knowledge. I did not get the coverage the same day I called. There was no pressure. I like my coverage although it could be a lil cheaper. Other than that I now have a peace of mind. Thank you for your business.

Servicer was very polite and friendly and very willing to help the fit my budget. My brother recommended him to me, he was very happy with his service and thought I should give it a try on his advice. I set up warranty with this company. So far so good.

I have to write this... D. ** for Carchex was tremendous! The main reason I purchase my warranty. Subtle but straightforward! Very professional! He explained in detail every step of my warranty, even compared what I had with competitors. I got a SUPERB DEAL!

I'm glad I chose this extended Warranty on my 2013 BMW which can be unwanted cost out of pocket expensive. The Representatives clearly stated what would be covered, very satisfied with her courtesy, how she explained what would best visit my budget. High Five to Crystal!!

I contacted 2 or 3 aftermarket warranty companies and the service person selling their coverage package seemed very knowledgeable and nice. The price seemed very fair and complete, so let's see how it goes if I have a claim! I gave them 4 out of 5 stars. I will be glad to change that to a 5 if claims are taken care of!

My only experience with CARCHEX has been with the young man that sold me the coverage. His name is Ryan **, he was very professional, very friendly and most important he listened to me when I talked, it was a pleasure doing business with him.

The representative that helped me was extremely knowledgeable when promoting the service plan. It was a great deal and I decided to invest in the program. The deals that was offered was excellent, the representative was very understanding when it came to me asking several questions regarding the service plan.

Customer service was fabulous. Sean was outstanding. I am a repeat customer with two policies. One for me & one for my wife. I generally don't believe in extended warranties, but after a review of your Titanium policy, I was sold.

This was truly a different experience! Despite my concerns about scam extended warranties, I embarked on a search that led me to Carchex and Karen **. The terms of the warranty are thorough and I had it on good advice that the company behind the warranty was easy to work with, hence the 5-star rating. Now, a bit about Ms. **... Never in my 67 years have I had to deal with a sales person like her. If I could give her 10 on a 1-5 scale I would do it! Waaay too pleasant, considerate and polite to be a phone sales rep. Just a delight to work with. Thank you, Karen!

I realized my Warranty had expired when I started receiving offers from companies that offer extended warranties. I realized that I will be keeping my present car (5 years old, with 63,000 miles) for another 5 years minimum, so I started researching extended car warranties online using Google search. The search revealed two companies that were both 5 star rated. After speaking with both companies I went with Carchex. They were by far the most informative, the most relaxed, and the most helpful. I must have spent at least 30 minutes on the phone with James ** (Carchex), and because of the time, the approach, and what the policy offered, I felt very positive about purchasing a service policy with Carchex for 5 years or 50,000 miles, whichever comes first. Because of James **, Carchex's 5 star rating and the ability to use the policy at any car repair in the U.S., with 24-hour help, plus towing, I just could not pass it up.

With a month left under warranty my truck suffered engine damage due to a failed injector and they will not cover the repairs. I completely understand injectors are not covered by my policy but the motor is; the issue is under exclusions in my policy there is nothing about if an uncovered part causes damage the covered part will be excluded. There are plenty of exclusions in there, lack of coolant (busted heater or radiator hose, etc), failure to maintain the vehicle etc but that is simply not in the wording of my contract. I feel like the engine should be covered but anything else outside of that should be my responsibility such as replacing the injector(s), plug, coil, or cat converter if it burned up etc. They need to recognize the wording in my contract and replace the engine or show me the exact wording under exclusions that does not allow for this.

Purchase a warranty from CARCHEX. After my waiting period my engine mount in my truck broke so I made a claim and it was denied! They said there's no way my engine mount should have failed in approximately three months of purchasing my warranty.

Carchex is a terrible company and will rob you blind. They charged me $4,000 for a warranty on my BMW and when my turbos went out, they would only pay for me to replace them with junk yard parts, and would only pay domestic labor rates. I drive a BMW and they want to only pay what labor on a Honda or Ford is. When I Called they were not helpful at all, and actually rude. Don't waste your time or money. This place is a scam.

I purchased the Warranty in June 2016 and filed a claim per the Dealer commendation, in November to be denied. I've paid 1,055.68 and requested to cancel this service with a refund and was told my refund would be 210.06 after deductions and it would take 45 days to process. This is one of the biggest scams I've been involved in. They would not cover any of the repairs and would not give an explanation. The sentinel plan is a rip off along with Carchex.

Carchex denied me three times on different claims. I'm done with this company and advise anyone who is thinking of getting a warranty with them don't risk it. I give them no stars. I hope Carchex does see my post. I'm very disappointed, they're full of crap.

I guess if you are looking for catastrophic insurance, this may be a good bet. However, in my case, I take my car to a very reputable dealer (in business since 1968) whom I trust. When I take it in for minor repairs that appear to me to be clearly covered by the warranty, CARCHEX continually refuses to pay standard dealer labor rates and insists that if they can find the part cheaper, that's what they'll pay for the part. That can be an off-beat part manufactured in who-knows-where, a reconditioned part or a part that they found on EBAY. Their determination of what is "normal maintenance" (which they won't pay for) and whether they will pay for a repair covered by the warranty is always up to them and, believe me, they come down on their side every time with a decision. These people know how to play the insurance game better than you or I so, be sure you know what you are buying!

DO NOT PURCHASE THIS WARRANTY. Just found out they do not cover a Valve Seal Leak because of this exclusion found in the last sentence of exclusion #5 on all their contracts, "...ANY REPAIR WHEN THE SOLE PURPOSE IS TO RAISE THE VEHICLES ENGINE COMPRESSION OR TO STOP EXCESSIVE OIL CONSUMPTION". Mind you I have their most comprehensive coverage. However this exclusion can be applied to any cause resulting in burning oil. In addition, the parts cost they cover is below the price I would pay at a part store. You will be sorry if you purchase a warrant from CARCHEX!

Purchasing a plan from CARCHEX was easy, and they're very helpful. Their rep showed me that I have 30 days to get my money back, if I decided not to go on with it anymore. Everything went very well. I like the fact that they work with the actual dealerships of the vehicles. It can be through another accredited shop, but they work along with the dealerships. So that means it's going to be actual Ford, or whatever manufacturer's part.

The Carchex reps were very informative and pleasant on the phone and I got my package in a timely manner. But then I realized I had a problem as I had already paid for a different extended package when I bought my vehicle so I didn't need the Carchex warranty anymore. I then called CARCHEX back and explained what I had done and they were very cordial and sent me the paperwork right away and got the cancellation taken care of immediately. So that was wonderful.

I have a very expensive vehicle and in case of a much needed repair, I didn’t wanna it to be out of my pocket. I searched all warranty companies and noticed that CARCHEX had a better plan and quality of what I needed for this particular truck. The sales rep was also great.

The cars now are like computers, and I've been very lucky thus far. The plan was attractive enough, and having an auto warranty seems a good idea. I never know what's going to happen to a vehicle. I'm at 86 days, 7,000 miles, and things start breaking down within the next 15,000 miles and it's good to have that little bit of coverage. I got my warranty from Carchex and my experience has been pretty good.

I've spoken to CARCHEX a few months ago and I’ve been meaning to call them back to purchase an extended warranty through them but I lost the number. Their rep happened to call me last week and it was good to hear from him because I was actually wanting to do it. He explained to me what it covers and sent me an email of the contract of what it covers in detail. I'd never know when I might need to use an extended coverage for my vehicle so I got the powertrain warranty, and I would recommend it.

The one thing that always gets me is when a salesman is cocky but not cocky. They’re very thorough, competent and know they could answer any question I got and the guy from Carchex rep did. I was also very impressed with the price. Those other places want at least $250 upfront and $300 a month but not Carchex. The product pretty much sold itself and I just bought an extended warranty a few days ago. It’s for a V6 that we’ve done some work on. Considering that the car is going to my 16-year old daughter in seven months, having the vehicle protection plan is very valuable since we don't know what's going to happen.

I currently have a vehicle with an extended coverage but it's going to expire within a year. It's very valuable to have coverage to eliminate cost in the future. It’s a gamble and I may not need it but I want to have the peace of mind. I went ahead and looked at my options from different companies with coverage and my interactions with the protection specialist from Carchex was really good. She was very, very helpful. She explained everything about the product and the options.

The extended warranty on my car had expired in July. It's essential to have a vehicle protection plan in case of something happening and it was easy to buy the Carchex protection plan. The only problem I had when purchasing it, and I can't say it came from Carchex, is that after I gave my financial institution information, my bank account was compromised. But other than that I’m happy with my experience. Their reps were very friendly, knowledgeable and helpful.

The rep that I dealt with was very knowledgeable and courteous. Having the extended warranty is very valuable to me because it means I wouldn’t have to pay a whole lot of money for repairs and make car payments at the same time. Overall, I've had a very satisfactory experience with Carchex and I would recommend it.

CARCHEX seemed like a good company. They got an office that's not too close and I don't have to deal with anybody in another state. I like the overall experience of talking to the customer service agent. He was knowledgeable, courteous and excellent. Any questions I had to ask, he always had the answer. I would recommend them.

We took a vacation and we wanted to make sure nothing happened so we got an extended coverage from CARCHEX. I called four other ones and CARCHEX had the best customer service, hands down. A rep from another company got snarky with me and almost hung up on me.

CARCHEX did an excellent job and as long as they’re what they say they are, I will be doing a lot of business with them. They're all right with me if there’s a number one company that represents well on everything from tire, road hazards, brake and all that good stuff. Their rep Justin was courteous considering that folks are just not as respectful as they should be.

I bought a 2011 car and its mileage is very low. I realized that because it’s a little bit older and I don’t have tons of money tucked away in a savings account for repairs, I thought its best to go ahead and get a warranty. I originally went with Warranty Direct because the price was about $50 to $60 cheaper and the coverage potentially was the same.

Having a vehicle protection plan is valuable because one never knows what's going to happen. I have an older vehicle and it didn't come with a warranty from the dealership so I got an extended coverage from CARCHEX. Their reps were knowledgeable and friendly.

I asked a friend, the Mercedes dealer, which extended warranty companies are reputable and he gave me CARCHEX's name. The costs of repairs are so high so having a protection plan is imperative. My purchasing experience with CARCHEX was excellent and easy. The person who dealt with me was Ryan and he was very informative, polite, efficient, patient, and I was very, very impressed with him. I was given all the explanation I needed on the policy, on the various options on what was covered, and the differences between each policy. Ryan provided the answers to all the questions I needed to be answered. Everything was very efficient, speedy, and there were no problems and no hassle. So, it really was a very good experience.

I purchased that warranty from Carchex. After 2 months the check engine light went on then I went to the certified Acura dealer. They diagnosed the car and found internal transmission problem that needs to be replaced the transmission. The dealer called the Carchex and they said it is covered but they have to send their own inspector. He came and checked the car and turned the check engine light off and disputed the claim saying the dealership denied to let him use their tools. When I talked to the dealership they said this never happened. When I called the Carchex they said the dealer trying to make money and they will not pay for the part that supposed to be covered by the contract. So do not waste your time and money.

Having a vehicle protection plan is really valuable because the car starts messing up after one gets finished paying for it. With Carchex, I paid for two years and got a five-year deal. Their staff treated me real good. He answered all the questions that needed to be answered and I actually thought I was talking to one of my buddies at one point. He told me that my deductible is only $100 and then everything is paid for and I liked that.

CARCHEX has good service and I've never had a problem. I have three vehicles covered by them currently and also had one before. Everything that's covered has been covered. Whenever I've taken a car in, my service advisor takes care of the problem. I've recommended CARCHEX to a couple of people who would’ve taken advantage of it.

It's valuable to me to have a vehicle protection plan and for peace of mind, I acquired an extended coverage for my vehicle. I got it from CARCHEX because they have the lowest price and have been in business the longest time. Also, the rep I talked with acted nice.

Be prepared to pay for a portion of the Parts for your repairs. They will NOT cover the full cost of parts. They do cover the labor - but I would expect that. They will search online for After Market parts and will only cover the costs of what they find online at the time... It could be a part on eBay. I had to have struts and strut suspension replaced, they only covered half the costs of the parts. This work requires an alignment. They won't cover any of that. If you're looking for a warranty to cover the labor for your repairs and half the costs of your parts, then this company is for you. If you expect the full costs of your parts and labor covered (like most warranty companies do), then you need to stay away from Carchex!

I just bought a new car and I have an extended auto warranty through the dealership but I wasn't satisfied with what they charge and what it covered so I decided to do it on my own. The guy at CARCHEX explained everything to me and it was a very easy transaction. He went over the details with me and did point out some differences between their warranties and some of their competitors’ and it seemed like they had the best warranty plan.

I'm a returning CARCHEX customer. They have a good product, good price, and rate is real, real good. I checked with my dealership and they recommended them. Having a vehicle protection plan is valuable as it helps with the expenses. Everybody at CARCHEX has been great but it’s real hard ever getting through to anybody on the phone. They need to up their customer service as far as answering the phones. I called several times to try to get coverage. I needed to cancel coverage because I sold the vehicle and I wanted to add another vehicle. It took me almost a week to get through. I had hold times in excess of an hour and I’ve sent several emails. I finally got their customer service manager's email and I sent there. Then I got a phone call the next morning.

Carchex was pretty much the only one that I knew about and the platinum protection sounded good that's why I went with it in case things happen with my car. The rep was very helpful and told me what follows with the plan, if I needed any roadside assistance, etc.

The representative from CARCHEX that I spoke to was pretty good and kept calling me about the warranty. The price seemed reasonable. The purchasing experience was good and I didn't have a problem. I was satisfied.

I was against the extended warranty because with my dealership, it didn't sit well with me that I had to pay an enormous amount of money. But the young lady from CARCHEX made me feel better about spending that money on my vehicle. I love my car but I wasn't willing to shell out that money, so I cut her off. But after hearing her out I now I see why she told me it was worthwhile. After speaking with her, a family member told me it was the best deal and I should have done it beforehand. I have to thank that young lady for what she did. I told her to not quit her job because she was good at what she was doing.

My other warranty expired by 116,000 and I had 119,000 on it and they didn't tell me. I called Carchex and they were very friendly. They were pretty much on hand and they had a good price. I'm also trying to get my son to Carchex.

When I bought a car, I didn't get it with a warranty. Then I was hanging out with a friend and he told me about CARCHEX. Their protection specialist was very informative. I made a payment for the warranty and there was a 30-day wait for it to kick in. I’ll recommend it to friends, especially if they have an expensive vehicle since expensive vehicles come expensive repairs. It's very valuable. I have a 490 note and if my car breaks down, it may be about $1,500 to $2,000 worth of work and I’ll be jammed up. I don't want to be in that position. I would rather stay in the $185 monthly and be protected as opposed to not being protected.

Spoke to Cory ** at CarChex and he was very thorough, reassuring and informative. He answered all questions and covered any concerns that we would have in regards to purchasing an extended warranty. All of my research shows that CarChex is a solid company with ample net worth and that is what you want when purchasing an extended warranty. There are too many companies that promise a great plan, take your money and then go out of business. CarChex is not one of those companies. They have been in business for 18 years and backed by an insurance company that has been in business 121 years. They are not going anywhere. I would definitely recommend to anyone. They also have a $100 deductible PER VISIT, not per claim, which is what some companies do to reduce their exposure. I look forward to the peace of mind this policy brings and will update any and all experiences that we have with CarChex. Hopefully we will not need it but, better to have and not need, than need and not have. Many thanks to Cory ** for his outstanding knowledge and customer service. God bless.

I was initially a little skeptical about this extended warranty company. I have seen several scam companies offering extend warranty and back out when your car breaks down. I'm an automotive engineer and take pretty good care of my cars but still you never know when things start to fail. Had a 8 yr old BMW with very very low miles and I decided to try out CarChex for extended warranty. I had a colleague who gave me a good feedback on carchex based on his experience with his BMW. Ken from carchex helped me out with the initial quote, it was a little expensive compared to the BMW extended warranty but did cover few more things that BMW did not cover on their package.

I called and decided it was worth the monthly amount of they do actually pay out claims after your 30 day or 1000 miles. The only review I saw related to the pay out on claims was a very disappointed customer who had tried to have repairs done and was denied. It was kind of disheartening due to not finding any reviews from anyone else who actually used it or tried to use it. If anyone can shed some light on the legitness of them actually paying please enlighten me before I make a mistake of they deny a lot of claims then... Maybe I don't need it.

I had an extended coverage and it expired. Carchex sent me an email so I checked into it, and the lady I spoke to gave me a pretty good overview so I went ahead and got it. She explained how it worked and she was able to answer every question that I had. Having a warranty is something everybody ought to think about because it’s gotten so expensive getting work done on vehicles already that it’s unreal.

I have two vehicles on extended warranty with Carchex. They offered a better price and better warranty. It was easy to purchase the warranty and I liked the experience. The rep explained things well. I'm very satisfied.

Hands down the worst warranty company. Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they broke down refused to pay the repair bill of over $3,500. They claimed all of these must have been pre-existing. STAY AWAY! DON'T WASTE YOUR TIME OR MONEY!!

My car's warranty expired so I went to Google and asked for some car warranty companies. CARCHEX came up and they had the best price than the others. The purchasing process was pretty easy and the rep was very professional.

Having an extended protection plan is valuable and it gives peace of mind, but I hope I'd never need to use it. My friend talked about Carchex, so I checked them out online. Getting the auto warranty from them was easy, and their rep was very nice and he seemed to know what he was talking about too.

I have over 36,000 miles on my vehicle and I needed the extra coverage. I didn't want to go back to the car companies, so I just chose to go to CARCHEX who are cheaper than the other providers. Signing up was very easy and the gentleman was very nice over the phone. He allowed me extra time to get the knowledge and gather everything that was needed. He also provided his personal shop phone number. I would definitely recommend CARCHEX to a friend. I'm very satisfied with what I have with them so far.

I wanted to make sure that my car is covered and I didn't want any high out of pocket cost, so I needed to cover my car. Out of pocket repair costs can be out of this world, so I'd rather pay a monthly premium for a couple of years than a big $500,000 to put down to get something fixed. When I went to the local Chrysler dealership, their rates were a lot higher than CARCHEX. That's when I called around and I heard good things about CARCHEX. I talked to the gentleman who sold me the warranty and he told me that there were things that it covers and it's far better than my factory warranty. He explained everything to me and I left without any questions. If I have any questions, I know how to reach out to him. I put my trust in CARCHEX, they took care of me and I am a happy customer so far.

My warranty was up and I didn't want payments to come out of my pocket if anything would break down on my car. CARCHEX kept sending me brochures in the mail. I purchased the warranty and the salesman was very helpful, detailed and was a really nice guy.

I've got an older car that I wanted to have extended warranty on. I just got one from CARCHEX and everything went well.

Anytime that I've ever purchased used a vehicle, I always get an extended warranty 'cause you won't know the cost. Being a female, I don't want to be broken down on the highway. I went online and submitted a request then CARCHEX was the first one to respond. The person who called me was friendly, helpful, and offered me a payment plan so everything just fits. Their purchasing process was pretty easy as well, I greatly appreciate that. I'm really excited and hoping that I don't ever have to use it. But if I do, I know that they're there knowing that I have a backup – that's what I consider my protection plan. So that's important.

Purchasing the extended warranty from Carchex was fairly easy and their rep was really nice. He got me what I asked for. I don't know if I would need it, but it's just good to have one.

My car costs two arms and two legs to repair. CARCHEX's plan was a fair deal and I liked its length. I talked to three reps but the first rep was a pest because he called an awful lot and seemed desperate. The others were informative and able to answer my questions.

Greg was awesome! He gave me all the information I needed to know. He was very pleasant and accommodating. He also checked up on me constantly to take care of the plan. The plan is pretty awesome to me, especially for the price. I recommend it.

I was told I didn't have coverage on my vehicle so I got Carchex. I spoke with Dan who was outstanding, really took his time and explained everything. I truly appreciate everything he did for me.

I've reached 100,000 and we don't have protection, and anything could go wrong after that. Carchex kept calling me about the protection plan, so I went ahead and chat with the gentleman and he explained everything to me, so I signed up. The protection specialist was pretty professional.

The specialist I spoke to was good and he answered all my questions. Getting the plan was easy, and I recommend Carchex.

I've recommend CARCHEX to other people. I got them because I like their price. Purchasing the warranty was very easy and their rep has been professional.

I had purchased a used vehicle with no warranty on it. My wife and I decided we needed a warranty for it so we got one and went with CARCHEX. There were other companies that had contacted me in my email and CARCHEX was the only one who was calling. I talked with their representative named Shenica, who explained about the warranty. She called me a few times and she did fine.

My current warranty expires in August so I was looking for some extended insurance and I searched online. I picked the first one that popped up and the customer service was not nice. I called the second one which was Carchex and got a customer service guy that explained it well. He was very professional and answered all the questions which made me feel very good. Carchex is also very practical. I was able to put all the information online easily. My car is very expensive. In case I need to repair my car, it would be very costly. So that's why I think it's important to buy an extended warranty but I hope I would not need to use it.

It's a wise decision to get an extended coverage policy for my vehicle. Carchex was rated better than anybody else, so I got my warranty from them. Purchasing it was easy and their specialist was good. I'm satisfied.

Having a protection plan while still paying for a vehicle is of utmost importance. My warranty was due to expire so I got CARCHEX. The dude that I talked to helped me out real good. He was patient and made everything crystal clear to me.

Having a warranty is extremely valuable for the vehicle I drive because when it breaks down it's usually never less than $2000. However I was not happy with the company I was using and I was looking to extend the warranty I currently had. Then Carchex bought that company out. The guy who I initially spoke with was excellent to work with. If I had any questions, he answered them. and if he didn't know something, he found out immediately. Then he put together a good package for me and I liked working with him so I went with Carchex and had zero difficulties in purchasing my plan.

I have a diesel car with fairly high miles so I wanted to make sure I was protected for peace of mind. I bought an extended warranty from CARCHEX and it was very easy. Their rep was extremely helpful. It took me a few weeks before I was ready to make the decision so I asked him to call me back and he did.

I had no problem purchasing the Carchex extended warranty. Their rep was very responsive and I had a very good interaction with him.

It's very valuable to have a vehicle protection plan. I got mine from CARCHEX and purchasing from them was very easy and it was done right away. DJ, a CARCHEX agent was the one who persuaded me into buying their vehicle protection plan. He kept on calling and giving me all the things that they would do. He explained everything well and we had good conversations. I also like that fact that when he called and I told him it's not a good time, he'd asked me when the best time will be and he'd call me back two days or a week later. Half of the times he called, I wouldn't answer my phone but he kept calling until I finally said to him I'm going to give it a shot. DJ was a good guy and stood with it. Some companies don't do that.

I was going to buy a new car and then I changed my mind because I put some money into my car. I signed up for Carchex extended warranty and everything is fine. I still have to put on the thousand miles so it's not in effect yet. I also have to read the policy.

I bought a used '05 vehicle. I looked up the best extended coverage provider and Carchex was the first one that came up. I had a great experience with the gentleman who explained the claims process and how everything worked with my plan.

I got a Carchex warranty so that I'd have more coverage if something happens to my vehicle and I won't pay more out-of-pocket. The sales process was simple and their reps were very friendly.

I had a fine experience with CARCHEX. The protection specialists listened to my needs. The protection plan is very valuable and I would recommend them.

I purchased a used vehicle and having it covered with protection plan is important especially when there are bad things that could happen. The protection specialist from CARCHEX was excellent, prompt and called me back. He was quick with the quote and informative. They also gave the best coverage for the money.

I do a lot of traveling during the summertime. Then I still have to go to California a couple of times even though it's not summer anymore so in case my car breaks down, I have something to work with. I looked at CARCHEX and they were higher in price. I'm on a budget but I thought I'd give them a call and see what would happen. Then they gave me a good price so I took it. The sales representative was very nice. I told him what I needed and he told me which one to take, he didn't pressure me. Everything was fine and great with them.

I didn't want to pay for repairs if my vehicle broke down. Carchex has positive reviews online and everything went very well when I purchased my protection plan. Their reps were very knowledgeable and good at following up.

I only had a warranty on my truck until 36,000 and I do quite a bit of driving. I always go out of town using the truck at the ranch, so I wanted to make sure I have coverage. We're on vacation right now, so we're going to be doing a little bit of driving this time around as well. The one from Carchex looks like it was pretty comprehensive, but I went with them mostly for the price. The gentleman that I spoke with was very nice and helpful as well. I just hope that it doesn't change if I ever have to use the warranty.

I was sorting out paperwork and saw a piece of paper saying to call a 1-800 number for extended vehicle warranty before a certain day. I've never seen anything like it so when I've seen it, I hurried up and called. CARCHEX was very helpful in setting me up and the rep explained everything to me. My experience was great, and I'm completely satisfied. However, the rep said he is going to send some more paperwork for a full description of everything, but I haven't gotten it yet.

We bought a new vehicle so I wanted to shop around for a warranty versus the manufacturer's warranty. CARCHEX had the lowest price that I found exclusively for exclusionary warranties so I went with them. Purchasing it was about as easy as it could get. Hopefully, I don't have to use it, but it could pay for itself.

My dad bought a plan from Carchex for my sister so he recommended me there. Signing up was pretty easy. Their rep answered all my questions. Hopefully, I won't have to use it, but if I will, then it would pay for itself.

My sister told me that she went through CARCHEX and bought an extended warranty through them. I had a really awesome experience when I purchased my warranty with them. The level of customer service was definitely outstanding. They did their best to be able to answer any questions that I had, which really compelled me to invest in a plan. Their rep and I communicated on the phone a few times, as well as back and forth through email. Jim was excellent in making sure that my needs were met. He explained the different options and found the level of coverage that best fit me. The protection plan is really valuable.

My warranty was running out and I wanted to try more years on a car with low mileage. So I bought a warranty from CARCHEX and my experience was very nice.

I bought a used car a few months ago so it's a good idea to buy an extended warranty. I did some searching on the internet and CARCHEX was a good one according to the reviews I looked on the Better Business Bureau so I went with them. CARCHEX has been very professional. If I tell the guy I dealt with to call me back a week from now, he'd do it and follow up. He was also very clear what the plan was about.

I have a Mini and the repairs are expensive. A brake job is $1800 whereas I can get brakes done for a regular car for $400. Also, I’m paying mechanics at the dealership $185 an hour versus the local guy that charges me $50. Having a higher end car, you have to have a higher end shop do the work because of all the electronics, specialized parts, and the way the sensors are. I'm looking at having to pay a higher dollar rate. I decided to go with CARCHEX for my extended warranty because their quote was competitive versus another one that was relatively highly rated.

Our car was aged so we decided to get an extended auto warranty from Carchex. Their rep was great and they're one of best companies out there unlike some horror stories with warranty providers wherein they'd go to the dealership and try to get their stuff covered only to see that the warranty company wouldn’t give the dealership the money.

This is only the second review I've ever written and I have to say, Carchex has earned an awesome review. Its not often you go from a one to a five, but Carchex has done just that.

The mileage on my pickup was over 100,000 miles. If you do a Google search on a 2010 Ford F150 XLT Lariat, you can see that it's notorious for having cam phaser issues. I did a web search and CARCHEX always came up and I didn’t find a bad review about them. The sales process was super easy. I told their sales rep to call me back because I had a family matter so I wasn't able to get back to him. He was persistent and called me when I got back, which was just what I wanted because I didn’t have his information. I appreciate his tenacity to stay in touch. We took care of the sale on the phone and got it done. My experience was all-around very professional and smooth. I definitely will recommend CARCHEX to any of my buddies that are keeping their high mileage units.

My other warranty was running out. I was looking into another provider but the customer service rep, Michael, from Carchex was very good. He told me to look into it. I did in the Better Business Bureau, saw their ratings and reviews, and decided to go with them.

I bought a used Mercedes at a yard sale and the owner told me to look into getting an extended service. My car is running out of warranty and the dealer's extended service contract only covers three years and an additional 36,000 miles. Carchex covered more. With a car that costs $60,000 with repairs that average $2,000, it was a good idea to get an extended coverage. Also, Pat Goss who's on MotorWeek is a big proponent of Carchex, and I met and watch his show once in awhile. If he says something, it's not just because he's getting paid to do it, but usually, his word doesn't go wrong. So, I called Carchex up and for a few thousand dollars, I got an extended service contract for four years, a lot of miles on top of the existing 60,000 miles that had already run on this eight-year-old car. And it has paid for itself plus some, and it made it much easier to enjoy the car.

My wife and I have always had extended coverage on vehicles once their factory warranties expire. And a lot of times, they're provided when we buy the cars from the dealer. But this time, we selected it ourselves from the research we did on the internet. CARCHEX had some of the best ratings in the industry. I also checked several different sites and they were always in the top two. Then the young man that helped me out during my purchase was extremely helpful and explained everything fully. I had a lot of questions so he was very patient and answered all of them to my satisfaction. We've used the warranty once in all the vehicles we've had it on, and it paid off in that case because the vehicle had a lot of issues. All you have to have is an engine failure or transmission failure and it's easily paid for itself.

Having a vehicle protection plan is really valuable especially with me having cancer. There’s no way I could ever afford a repair on my vehicle. I went with CARCHEX because they were really nice to me. They kept calling me back and telling me “Hey, we’re here if you need us.” They didn’t pressure me. They let me decide on my own and they answered every question I asked.

I bought a new vehicle, though not technically new, and another vehicle that was older and I was afraid I have to do maintenance on it. I did my research on different auto extended warranty providers and ended up with CARCHEX. Their rep, Alicia, was awesome and their sales process was easy. I liked that they did the full price match after I did all my research. I also liked that Alicia was able to communicate with me via e-mail instead of calling me all the time because she knew I have four kids. She didn’t really rush me into anything.

The Carchex guy was able to cover my wife's car though I wish he could do my Range Rover as well. That dude is aggressive, firm and works so hard. On every question I had, they answered well so they get a thumbs up. The peace of mind of knowing that they are there is a thumbs up and hopefully, everything is all good when it’s time to use their warranty protection cover.

The warranty on my Prius expired and I planned on keeping this car for a while longer, so I thought I'll just extend its warranty once it gets close to that time and I'm happy I did it with CARCHEX. It's a more comfortable payment plan for me. The other one I looked at was Delta and the difference was that you had to pay upfront. They were willing to do my other car as well, but I don’t think I wanna do that because I never know when I'm gonna get rid of the car. I presumed that I'm gonna keep both cars for the next two years, but in that case, what happens if they're gonna say, “Sorry. You can't get your money back.” That’s why I went with CARCHEX because I can pay monthly with them.

My extended warranty was expired. I went to Consumer Reports and CARCHEX was one of the Top 10 extended warranty providers. I called different providers but got the better price at CARCHEX. Signing up with them was easy and their rep proved very helpful. Though I haven't used it, it's valuable. I’m definitely gonna tell my friends about CARCHEX.

My extended coverage policy for my vehicle had expired and somebody recommended CARCHEX to me so I went with them. There were a couple of things I didn’t understand and their rep was very informative and patient. He explained as if I was a two-year-old and did everything that he said he was gonna do. We picked the plans and made the payments for it a few days later. He emailed the policy to me once the funds went through so I now have a printed copy.

My warranty was about to expire, so I extended it with Carchex. I did a lot of research when I was about to renew, and the experience I've had with Carchex so far has been good, so I just decided to stick with them instead of switching and possibly having a bad experience. Their sales process was easy and their rep was cool. Overall, it's a good company. I've used them on a couple of claims and I'm going to use them again because they did something right. The price is a bit more than what I wanted to pay, but I’d rather pay a little extra and get the service that I know I've had a good experience with.

Being 66, it's great to have a vehicle protection plan. I got three kids and my son's the last one, and I help them out. He is going to college and he had to get an extended warranty on the truck he got. I'm gonna be retiring shortly and I don't want him having a problem if something goes wrong with the truck and I'd get stuck with a big bill and so I used CARCHEX. The sales rep was outstanding. He explained everything and told me that it was $700 and as soon as I paid, I asked if it would be renewed. He said, "No. That's good. You pay the $700 and then after four years, $700." He also told me that there was a $100 deductible and we had to have all the paperwork and the bill. It covered the engine, transmission, drivetrain, brakes, steering, electrical, AC, and the frame.

My factory warranty was running out so I did some research on which specific extended warranty companies have really good warranties that BMW honored, and CARCHEX was one of them. Most of their reviews were really good. I talked to the dealership that I go to to get my car serviced and they also recommended them. The sales process was smooth. It was quicker than I thought it would be. Their rep was very professional and he explained everything that I needed to know and answered all the questions I had. He was very persistent and patient with me because I kept asking him to call me back at a specific date or time. It was a really good experience. I'd definitely recommend it to a friend.

I purchased a Mercury and I wanted the best possible coverage provider. I called CARCHEX and the communication was very good. The rep explained everything I needed to know. He was very respectful and there were no difficulties with the purchase whatsoever. Also, they were saving more money and they keep me out of debt.

We went with Carchex and it was a wonderful experience with them. They have the warranty on a used car and their customer service was helpful than everybody else. The representative gave us more information about quality check, cost and options. He did a good check on the actual vehicle to see if there was any issue, not just whether Carchex would cover it but also what type of recalls the car has had and what type of issues.

My vehicle is so expensive as far as with the parts and I wanted to make sure I had some type of coverage on it so I don’t have to come out-of-pocket with the cost. I needed some type of warranty and security that will enable me to continue to drive the vehicle. I went with Carchex since I talked with one of their agents, and we had a good conversation. He explained how everything works. I'd recommend them.

I was out of factory warranty for my vehicle. I’ve looked into Fidelity warranty and learned that CARCHEX has merged with them. I liked CARCHEX's price. Their salesperson also talked me into it. He was very knowledgeable and nice. My experience in signing up with them was pretty good. However, I have not received the welcome package yet which includes a copy of the contract. If I could get a copy of my contract, I’d feel a lot better.

Getting an extended coverage for my vehicle is having a peace of mind that I'll be covered if something happens. I have dealt with three different extended warranty companies over the past few months and CARCHEX seemed to have better internet presence so I used them. Also previous companies I dealt with said Carchex helps. The process of purchasing the protection plan was easy.

Having a protection plan for my vehicle is very valuable especially with my car having high miles. I haven’t had any warranty up until now, and I have had many issues. CARCHEX's rep was very helpful and descriptive, and he answered every question I had which was a lot.

The last time I went to the dealer for my oil change, they reminded me that my warranty is over, so I called CARCHEX and Anthony called me back. He explained things to me, told him to call my son, who will then explain things to me and let me know if they're offering was okay. My son told me that it's okay. So, I went ahead with it. However, I didn’t get my contract or anything yet but it will be in the mail soon.

I bought a car from a BMW dealership. I had to get spark plugs and other stuff and it started adding up. I decided I might as well get an extended warranty so I don't have to keep paying for stuff. I saw that CARCHEX had the best warranty out of all of them. I tried to go through USAA, but that was $4,000 for 12 months and 12,000 miles, which is a lot for just that little bit of coverage. Having a vehicle protection plan is good to have if you got an expensive car.

Parts are getting expensive this day and time. Our Honda Accord doesn't have 100,000 and the Taurus doesn't even have 30,000. My warranty expired for the Ford Taurus except for the manufacturer's warranty so I got a warranty to take care of anything besides a regular factory warranty. My wife got one at my recommendation so we have two warranties. I went through about 1,000 crooks and then I found CARCHEX. I read everything about them and I felt that they were absolutely the best on the market. Their rep was a nice guy and was honest with me about signing up. Having the plan was a very wise choice.

I didn't have a bumper-to-bumper warranty on my car then and I know how expensive repairs can be so I wanted to make sure I was covered. Nothing came up when I clicked on the BBB link of the other company so I wasn't too sure if it was real or not. But when I clicked on CARCHEX, it took me straight to the BBB website and they had an A+ rating. Furthermore, the person I spoke with was pretty knowledgeable and he explained everything to me. I felt comfortable so I chose them. Car repairs can really add up so it's valuable to have an extended warranty.

I got a car which is only my third but every car is expensive so I want to take the best care of it as I can. CARCHEX was the one that was recommended to me by Enterprise and purchasing the extended auto warranty from them was very easy. The gentleman I talked to was very friendly and his customer service skills was extremely high. He was very descriptive and made sure I understood each process that I went through. I could not have gotten any better experience than what I got.

It's good to have an extended warranty because you never know when a vehicle can go down and need some serious work. I wouldn’t be caught dead with that kind of expense because I can't afford all that. My old warranty was close to expiring and I wanted security. My experience purchasing one from CARCHEX was excellent. The associate that took care of it with me went through everything. He was clear and it was understandable. He assisted me and explained to me what I should know about my package. He was helpful to me in all ways and everything that he said to me was satisfactory. The warranty definitely is worth it.

I have a new vehicle so I looked for an extended warranty. The rep of CARCHEX explained how everything works, and he's supposed to send out a packet for me to go over so I can understand it more. He also gave me his extension number to call if I have any problems. It has been a nice experience.

I've got a new used vehicle and wanted to get an extended coverage for it. I got a paper in the mail from Carchex and bought a warranty from them. The process was easy and simple. We went over it real quick and the rep was very professional and answered all my questions.

I needed an extended coverage for my vehicle. You've always got to have it. So, I got CARCHEX because I thought they were reasonable and they've got good service. It's pretty easy and breezy purchasing their protection plan. The rep was alright and he's doing great in customer service.

I needed some kind of coverage. I started with a policy that they had there when I bought the truck and the price of it was a little higher. I got other ones after but they didn't send me any information about coverage. And then CARCHEX sent me a notice that I was qualified for a warranty. I called them up and they said they would send me the information and they did do it online. Their rep, Anthony, answered everything I asked him. By the time I got home that evening, everything was on my computer. Right away, their staff acted on giving me what I needed. I'm satisfied.

My experience with Carchex was okay. I recently signed up with them about a week ago. I got a letter from them and I thought I'd give them a try. During that time, I didn't have a warranty anymore and I have two kids borrowing my car, driving everywhere, and anything can happen. So, when I talked to the person on the phone, he said that they cover anything that happens to the engine, so we got the plan which is $100 a month. Their sales process was very easy. Their rep explained everything very well. He told me I should be receiving a package, but I have not received it yet, and I'm still waiting. I have no problems with my car yet, but if something happens to it, I'll know whether they'll do their promises or not. For now, everything is like the way he explained it.

I was going to keep my vehicle for five more years and I wanted it to be covered in case anything happens to it so I got an extended coverage from CARCHEX. The process was easy. Overall, it was a great experience.

I was trying to save my money in my pocket. CARCHEX was the first extended auto warranty company that came so I got them. My interaction with their reps was excellent and they answered everything.

The Carchex agent was incredible. I called them to feel it out and see what the coverage was. The agent said that's what people do and there were things he's going to need from me. I gave him the mileage, I asked questions and he answered them. The agent was the reason why I made the purchase because he was good at what he did. He followed up and did everything he said he would do. It's a $5,000 insurance policy but if one breaks, it's worth it. All in all, it was an enjoyable experience.

My vehicle is no longer covered under a factory warranty, so I needed something to carry on with. I went with CARCHEX because of their ratings, policies and what they charge for their services. The guy I talked to was very helpful. Also, he was knowledgeable with the program, what they offered and what I was in need of. It was an enjoyable experience.

I just signed up for the CARCHEX extended coverage as I have the safety concerns, maintenance-wise, of my semi-new vehicle although I am mechanically inclined and can do it, provided I had my own tools. I just went from the Hampton Bays in New York to West Virginia to deliver my son to his mom. I wanted to be covered in case I had some situation where I would be with my son at 3 in the morning and the next service station is within 100 miles. I am covered by AAA but didn't want to be waiting around for the next six hours before they have a place opening up. I would recommend CARCHEX personality-wise but it's too early in the game as far as the service repair abilities. I didn’t even get the contract yet or see what’s the extent of the coverage.

Having a vehicle protection plan is very important. I was looking for one to cover our two vehicles, a 2000 Ford Escort and a 1993 Ford pick-up truck, and found in my web research that CARCHEX ranked no. 1 in the USA. Buying the plan from them was very easy. I spoke with Marcus and it was fabulous talking with him. He's a nice guy and we're friends now. The only thing was that he charged for my wife's car but he must have forgotten to charge for my truck. I've been trying to get a hold of him for the last two days but he's busy and he's not answering his cellphone. I instead kept getting a voicemail. Other than that, everything went great.

The Carchex representative let me know how much the warranty is a month and how much I have to pay for the deductible. He also told me what’s available underneath the warranty. It had been a great experience with them and I’m happy.

It was easy getting signed up with CARCHEX, but I have to show proof that I have coverage from them. Their rep told me I’d be getting a card through the mail but I haven’t gotten it yet. Other than that, it's good having the protection plan.

Having a vehicle protection plan is the way to go. My warranty was expiring and I needed a coverage with a decent price. I went with CARCHEX and their specialist explained everything, but for the most part I still don’t know the full details like how does a claim work or where do I go if I need to make a claim.

Having a vehicle protection plan is valuable especially on later models. It's good I have something to support me. I went with CARCHEX because of what they promised they'd cover and their rep was very respectable. Also, ConsumerAffairs said the reports came in good - they had 11,900 customer reviews and CARCHEX had a 4-star rating. I called other warranty companies but one company said one thing, and then when I verified, it was a totally different thing, like a scam. I called another company once and they called me back two or three times in a row, which was too aggressive and I don’t want that. CARCHEX's specialist was very knowledgeable and helpful. It's just that I tried to call them a couple of times, but they didn’t call me back. I'm just starting out so I didn’t have a lot of interactions, but down the road, if I have any problems, I'll see how they respond and how the coverage is.

My old car warranty expired and I needed a warranty that covered the main parts of my car. So I called CARCHEX after receiving a notification from them, and purchased their vehicle protection plan. The process went smooth and was easy to track. Also, the protection specialist described the product in details, so I can choose the most appropriate one for my car.

I have an expensive car with parts that are expensive as well. I got an extended warranty from CARCHEX, and the process was easy. Their specialist was great. I'd recommend a friend to them any day.

Our previous warranty was about to expire and the Carchex sales rep told us about their services and great deals. In the process of talking, she told us that the company we had prior was a bad company and that they were not on the Better Business Bureau. And she kind of steered us in the right direction. She was awesome and very informative. It has been a pleasant experience speaking with her. She even had me go through their site and told me where to look for everything. Everything was very well-explained, especially for my mom because she gets nervous on the phone and she understood everything by the end of the conversation. We were pleased that she told us everything that she did, and so we went ahead with them. We're just waiting for the contract to come in the mail. We're all happy and it has been a wonderful experience.

I already have an AAA warranty but I saw CARCHEX which was about a thousand dollars cheaper so I thought of giving it a try. Their rep did an excellent job and even made calls me on a Saturday.

I enjoyed signing up with CARCHEX. They gave me a call and I went and extended it. I had no problems with their specialist. Having a vehicle protection plan is very valuable when a problem arises. I might have some cash on hand today, but tomorrow I might have none. So if something goes wrong with the car, it's covered.

I just paid off the vehicle I have. It's got almost 80,000 miles right now and around that time, things may start to happen. Car repairs cost a lot of money and I’d rather have a warranty to make it easier than to pay for the repairs out of pocket. I inquired about a warranty online and got a call from Dan of Carchex, and he has been very professional the entire time. He was upfront, honest, a nice guy to deal with, and very personable. He explained everything and then followed through with the phone calls.

I got an extended coverage from Carchex as they seem to cover more compared to other providers. Their agent was okay and he answered all the questions.

I needed an extended coverage for my vehicle so I purchased one from CARCHEX since they are less expensive. Their sales rep had been really nice and helpful. They haven't sent me the paperwork yet but it's been a very nice experience overall.

I got a car and I called CARCHEX. The guy told me that I have an old car and if it died, I'm going to pay a lot of money, so I have to get a warranty. It was a little expensive for me so I didn’t get the coverage at that time. Now, the car had an issue and I paid $1,200 so I decided to get an extended auto warranty. Purchasing the protection plan from CARCHEX was easy. Their rep was courteous and nice.

With the vehicle that I have, a vehicle protection plan is valuable. It makes sense to me to have an extended coverage on a vehicle that costs so much. It was a used vehicle and manufacturer warranty was about to run out. The protection specialist told me what plan he had available and I liked it. I was satisfied with the plan he gave me and explained it because I could hardly understand what I was buying. They didn’t make it too hard for me. I would recommend them and use them again if I had to.

I got the four-year coverage for my car from Carchex because the people that I had bought the car from referred me to them. I wanted to make sure that I have that backing within the four years just in case anything major were to go wrong because it is a 2005 vehicle. Having a vehicle protection plan is valuable as it's always nice to be safe than sorry. If I weren't to go with an auto warranty, and then if my transmission goes out next year, that's $3,000 out of my pocket, and I really don't want that to happen. It was a very easy process purchasing the protection plan. Everybody that I spoke to was very nice. The rep thoroughly explained everything that the auto warranty would cover, what the payments would be, and how long the payments would be for. I'd recommend it.

I needed another warranty for my car. I purchased one from CARCHEX, and it was easy. The rep explained everything to me, and he gave me the extension number to call if I have more questions or concerns.

CARCHEX have good reviews online and had the better coverage so I decided to go with them. Purchasing the protection plan was easy. Their specialist was very helpful and straight to the point.

The rep from Carchex told us that we'd get roadside service and it was $100 deductible. He took credit card information saying that we would be receiving a welcome package through the mail. We haven't received the package yet, but he was very nice and knowledgeable and told us what we wanted to know. We were satisfied with him.

I bought a 1998 Lexus from a friend. He had three older cars and at one point had all of them covered with Carchex, and his experience with them had been very good. Ebony was the rep that I contacted initially. We were trying to transfer the existing extended warranty since it still had nine months on it. My friend sold the car through a dealership and because of that, the extended warranty was cancelled so we couldn’t transfer it over to me. Ebony was good and she got me to Adam when I called back and said I wanted to buy my own extended warranty.

I have a VW that was soon to be going off the bumper to bumper warranty. I was also getting a used car for my daughter. Since she is going back to school I won't be around so I thought it was a good idea to get an extended warranty. The risk-reward was there, so I bought the protection plan from Carchex. It had a good price. I think that was a wise decision.

The rep of Carchex was a joy to work with. He was wonderful. I was trying to find a warranty that was compatible with what I already had. I called him around the 4th of July and shared with him what I had, what I was looking for and the price. He sent all the quotes and stayed in contact with me until I made my mind on what I wanted to do. We scheduled times for him to call and check to see if I was ready to go and if I had any questions. Then he called me twice and the last time he called, I was ready to go. He explained everything over, was very knowledgeable and polite. He made me comfortable with the transactions, made sure all my questions were answered, got me all the information and followed up if I had a question. It was a great experience.

I had a vehicle and my warranty expired. I was afraid I was going to need service on my vehicle, so I got Carchex. The rep did a good job and explained everything well. I was even given a military offer which is nice. They helped with my needs for my vehicle and explained what the insurance covered. The insurance is necessary but it also gets expensive when you don't really need it. However, they told me I could cancel anytime if I didn't want it anymore, so I don't feel worried.

I bought a BMW car and purchased CARCHEX as my extended warranty. They were a bit cheaper than the one provided in-house. Their rep was very informative and their customer service was excellent. The process in purchasing the protection plan was easy. It was an excellent experience.

I have a brand-new car which I plan to keep and repairs could be very expensive if it’s coming out of pocket. When I spoke to one of the reps at CARCHEX, he told me what all the packages come with - what are included in the package and what it would cover. I was interested so I went on with the purchase. Everything was okay. I haven't received the package in the mail yet, but it was a good experience. I was satisfied.

My vehicle's extended coverage expired and I received an email from CARCHEX so I called them and when I reached a man, I talked to him. I asked him what's a good price and I didn't know about prices because I didn't compare with anybody else. Purchasing the vehicle protection plan was easy. My interactions with the protection specialists were good. They're friendly, were most helpful through the whole application, and answered my questions when they get them. Having a vehicle protection plan is valuable because you never know when the vehicle's gonna break. It has been an excellent experience.

I called Carchex to purchase an extended warranty on my car. He told me to read the documents and if I didn't want it I could cancel the service at any time AND RECEIVE A FULL REFUND. Two days later I felt I'd been scammed and called to cancel. Once Carchex found out I was cancelling, they put in a circus of sales people passing me from one to another. Eventually they hung up on me. I called again and had the same experience. They would not let me speak to anyone who would cancel the service.

I will never forget my frustration I had with them. When my car broke due to bad master cylinder and brake booster, it took them over a week to fix and they didn't even offer me a rental car. Customer service was horrible, if you break down Friday evening, you are screwed, because they don't work weekends, and it takes forever for their approval process. They don't trust certified repair facility, had to wait 2 extra days for a rep to come look at the car. I don't know how they got 4 or 5 stars. This happened to me back in 2014, and I have a bitter taste still.

I bought a used car in 2008. Since I had to pay for it for the next three and a half years, I wanted to have some type of coverage in case something goes wrong. The CARCHEX sales guy was good and explained to me what my options were as far as the length of time, the length of miles for the particular types of warranties that they had, and the coverage of these different types of warranties. They were thorough as far as telling me exactly what I was going to get. I wasn't given the runaround so I was pleased.

I wanted to extend my vehicle's coverage so I purchased one from CARCHEX. If something happens to my engine or things in my car, it's expensive to get the work done nowadays. Their rep provided me with all the information except for a couple of things. He didn’t tell me that the coverage would start 30 days later after I paid. The coverage should start when they received the money. Another thing he didn't tell me is that for the coverage to take place, I had to have a thousand miles. CARCHEX should change the rules.

I called CARCHEX and liked what I heard so I went on a deal with them. I had a very good experience overall. Their reps answered my questions, and gave me the information I needed and explained it. They were polite and did everything efficiently. You never know what's going to happen so having an extended warranty is very valuable. I would recommend them because their staff was very kind, and that's the kind of person we need to talk to when we're trying to get business.

We worked with multiple auto warranty companies but decided on CARCHEX after much research. We spoke with Sean at Ext. **. He was very knowledgeable and answered all of our questions thoroughly. CARCHEX was highly recommended on internet.

When you have a foreign car, having a protection plan is very valuable. So when the existing coverage I had through the dealership expired, I did a Google of the top-rated extended warranty companies and CARCHEX was number one. I sent an online inquiry and they got back to me quick. The guy that I spoke to, Robbie, explained everything to me then followed it up with an e-mail. I was able to go through that and if I had any questions, he responded very fast. Overall, the experience was straightforward and the reps were very easy to work with.

I have no extended coverage on my car and CARCHEX called me at the right moment. I needed it so I purchased from them after they made an offer. The rep was friendly, helpful with us, and I understood what he was saying. Having a vehicle protection plan is great since I don’t have to worry about whether my car is going to break down or what’s gonna happen if whatever breaks, I'm gonna spend an arm and a leg for.

My coverage was expiring and Carchex was the first one that came up three times in my email. The rep I talked to was very nice. I didn't know what I needed and what kind of coverage I would have, but he explained everything to me. He also set up so that my payments would come out of the bank as I asked him, which is in writing too. It was a very easy process. I received my contract Saturday.

I purchased extended coverage for my vehicle just to be on the safe side. The Carchex rep was very helpful with the information about the contract, the warranty, how much it was, and what it covers. I'm still waiting for my packet to come in. They said it would take 14 days. What's good about it for me is that I'm not locked in. I can cancel it anytime because I have the two-and-a-half-year Titanium plan, which was cool. It was great signing up with them. No hassle.

The car dealership that I got my car from suggested that I get an additional warranty because mine was up with them. I talked to other providers but the lady I spoke with at CARCHEX sold me. I thought it was rather expensive but for the things that they said that were going to be included, I went ahead and took it. In today's time, who wants to be left without coverage when your car needs repairs and you have a car note to pay and you don't have savings?

The Carchex rep things in detail then walked me through the process of purchasing a warranty because I’d never been through it. I’d never bought a used car or how to get warranty. He took time with me because I wasn’t able to get it when I was supposed to so he always stayed in contact, called every couple of weeks until I was able to finally get it and even to this day. When I let him know I hadn't received the booklet yet, he still let me know that I'll receive it in such amount of time roughly. He was very good. He also made sure I pick the right coverage, and explained what would happen from beginning to end step by step. I’ve never had my transmission checked since I’ve been driving the car, and if anything were to happen to it, having a protection plan would be a million percent valuable. From my understanding, that can cost thousands of dollars, and now I just have to pay the $100 deductible which saves me a lot.

It’s good to have a vehicle protection plan. It will save me out-of-pocket money. So when one of the sales reps from CARCHEX called me on my phone and he gave me an offer, I decided to try it. They seemed legit and upfront with things. CARCHEX was also very helpful about the cost of repairs than the other people were. I got the extended package with the extra protection on the car and I feel confident on that part. I pay $119 every month. When I got the paper they mailed, I didn’t quite understand some things on it. For example, I don't see where my engine is in the document. So I talked to their reps and they answered my questions. Having CARCHEX is a good peace of mind. I don't have to pay if anything happens to the car.

I got a letter in the mail saying my warranty was gone so I looked for extended coverage. I went with CARCHEX because I got a letter from them saying that I was pre-approved for their warranty. Buying the warranty was pretty easy, but I didn't really understand a lot of it but they were able to answer some of my questions. But when I called about the coverage of the plan, the specialist made me feel like they don't know what's covered or not. Other than that, having a disabled child makes the extended coverage very valuable and overall, CARCHEX has been awesome.

Having a vehicle protection plan is very valuable because I'm on a fixed income. My car had 82,000 miles on it and my original extended warranty provider said they could not do it after 80,000 miles. Then all of a sudden, CARCHEX popped up on my phone. All I did was call them, then I got the quote, and I was in. It was easy. Les was very good and informative, and he assisted me very well. He listened to what I had to say and he explained it in layman's terms. We went over two plans, and he said if I went with the five-year plan, I wouldn't have to pay the other three years because the first two years would pay for them. So I'm only paying for two years instead of five.

A vehicle protection plan is good to have. I got mine from CARCHEX because when I was dealing with their rep, Ian, he explained everything to me pretty good and answered my questions. I asked him to call me back at a certain time. And then I was busy that time, so I gave him another time and he called back right when I asked him to. So it was good that things worked out. He was helpful in calling me when it was convenient for me.

I have a very decent vehicle that the warranties are expiring, and I live in Pennsylvania, where the roads are horrendous. So, a $100 co-payment on extended auto coverage sure beats a $1100 payment on repairs, and that got me looking for an extended auto policy. CARCHEX was personable, and didn't want a big down payment, so I called them and signed up. They sent me a letter, unlike other companies that kept on harassing me, asking for a whole bunch of personal information over the phone. The specialist I spoke with explained all the details of the policy. The only thing I don't like with the policy, however, was that it only covers 25,000 miles over seven years. I do 25,000 miles in two years. Other than that, I would definitely recommend CARCHEX.

An auto warranty is very valuable to me because I work and go to school full time. My money right now is going towards my school and tuition and if something breaks down, I don’t have thousands of dollars to put towards my car even if I wanted to. I noticed that I was only covered for 10,000 more miles so I wanted to make sure I have an extended warranty and that I'm covered all the way around especially because the weather has been crazy over here down south. I had CARCHEX's Gold plan before and I upgraded to the Platinum plan so that my deductible is going to be very small if I take my car in for repair because in the long run, I wanted to save as much money even if I have to pay monthly.

We purchased the CARCHEX protection plan over the phone. The rep answered all my questions, and knew what he was talking about. So far, everything is good.

I’ve been with CARCHEX for a while and I have three cars with them before. Now I still got two cars insured. I had used them before on my Nissan Altima and the service that I received was prompt and efficient for what I had to have done for my vehicle. I took it to the shop, inspected it, and tried to find out what the problem was and the coverage I had has covered that. The service providers and the customer service people were understanding and attentive to my problem and they took care of it.

I found out my original coverage had already expired so that prompted me to get an extended coverage. A vehicle protection plan is very valuable and an excellent thing to have. Purchasing coverage from CARCHEX was easy. The specialist was clear and told me what is covered. After the initial conversation, I called back with more questions and I got it answered by someone else. It was pretty decent.

Having a vehicle protection plan is overall very valuable. Everything should be covered or insured. God knows anything can happen. With an older car, I have got to be careful. I can’t afford to take any chances. I got CARCHEX and my purchasing experience with them on the phone was great. Their rep was very polite and informative. I didn’t have any issues and I should be fully covered with everything. It’s a bit pricey though.

Victor helped me with setting up my car insurance. I can tell that he is going to be a very valuable employee because he was very patient, courteous, polite, and knowledgeable about his product.

Purchasing the warranty from Carchex was really easy. I wasn’t even halfway done signing up for the information and a dude called me in less than a minute. I told him I'd talk to him if he'd call me after work, which is until 4:30. He said he’d call around 5:00 and he called me right when he said he was going to the next day. Most people trying to sell me something won't wait until I’ve asked them to call me back. They want to call at 2:00 or 3:00 in the afternoon. When they do, I‘ll get on the phone, tell them "No" and hang up.

I have an F-250 Ford pickup diesel and it's a pretty good sized truck, and I asked a rep from Carchex if the warranty would cover if I ever got a fifth wheel. She said no, but we wouldn’t have a problem changing it over to a different policy that would cover what we're doing. I said okay because at the time I didn’t think about getting a fifth wheel trailer to pull behind it.

My warranty ran out and at first I didn't think I was going to need an extended coverage for our vehicle. But upon discussing it with my wife, we decided to put a warranty on it. Checking out some of the cost of replacing things in the vehicle, I feel now that the extended warranty is very valuable. I looked at choices in terms of the coverage and convenience of coverage and I chose CARCHEX. The purchase was very easy - it only took one phone call. Their representatives helped me with their knowledge of what the program covers.

Our landlord had an extended coverage on the car before he bought it for us so he gave us the warranty and we called them. It was the best deal we got so we stayed with CARCHEX. Buying the vehicle protection plan wasn't difficult at all. The staff gave us quotes and explained everything to us very well. Every question we asked, he answered back. He gave us all what would cover it, the deductibles and what they pay. He was very polite and gave us everything we needed. We haven’t got our coverage yet in the mail but it was a very good experience.

Having a vehicle protection plan is very valuable especially when the day comes that one has to pay out of pocket. When I bought my vehicle, I already had coverage but it had expired. I had been calling my previous provider since last month to see if I can extend my warranty but they told me I couldn't, so I figured that I couldn't do it in any other branch. But when I saw the letter from CARCHEX, I checked it out and saw there were discounts offered. I proceeded with it so I wouldn't have to pay several thousands of dollars on stuff. ForeverCar offered a similar deal, but I did my research on both of them and I became more in favor of CARCHEX.

I'm a single mom and it's frustrating to have a car problem and not having anybody to back me up. You go to the mechanic and they just want to tear you in pieces. Something happened to every car I had when I was in California and it was crazy and frustrating. Since I bought my car in Texas, I've had no problems with it but I had to be realistic that machines break down. Do I really want to go through the same experience I had in California? Over there I had friends. Now in Texas, I'm all by myself so I need an insurance to have peace of mind in case something happens.

The owner of the shop that I send my car to recommended that I get a warranty package for my car because it will be hitting 10 years soon and I'm just under 100,000 miles. They said that it would be best if I get the Carchex service. It's very comparable to some of the other guys out there, but what drew me to them was that my mechanic told me that they're good to work with. I also checked them out and seems that they are one of the better companies out there. Purchasing the plan from them was easy. I called them up then they came back with all the details and suggested the 24-month Titanium package for my car.

I was checking Carchex out and they were more reasonable than any of the other extended coverage providers that I had found. It was pretty easy overall to purchase the policy from them. The rep was really nice, answered my questions, and didn't give me the runaround about the premium. He explained everything to me, exactly what was what, and it was good that he did because I wanted to know.

We wanted to maintain the car in a good way so we decided to get an extended coverage from CARCHEX. The process of purchasing from them was easy and the representative I talked to was friendly. He helped me throughout the process and explained to me all the things in the warranty. I feel good that I got the protection plan for my car. It is really valuable and it helps me protect it for another long time.

I bought a 2004 car in mint condition and wanted an extended warranty just to be safe on it. I looked online and saw that CARCHEX got good and bad remarks, but most of them were good that's why I picked them. The rep helped me a lot and told me about the $100 deductible that I have to pay on whatever needs done on the car. I was pleased with that. At least I don’t have to pay more money except the deductible. I’m really satisfied with CARCHEX. Hopefully, everything will be okay because I want to start using it on July 1st, when I get the car picked out, and see if I’m satisfied with the service. Hopefully, they won’t charge me more than $100.

I have a good experience with CARCHEX. A family member has service with them and I knew I wanted it. The sales rep was helpful and knowledgeable and gave me the plan that suits my needs. I didn't have any problems with her at all. It's valuable to have this protection plan because I never had one before except for the warranty that's with the manufacturer and when that expired, I didn’t extend it at all.

I like to have a mechanic guarantee in my vehicle because I'll never know when things will happen. Having a vehicle protection plan could save me money and I recommend CARCHEX. I renewed my expired factory warranty with them and they explained everything that the policy covers. They were friendly and they took care of my car right away. I don't want to again have a case where my factory guarantee expires, my car breaks down, and it was too much for me to fix. That's why when CARCHEX called me about my expired coverage, I immediately told them I'll renew it.

I find having a vehicle protection plan very valuable. CARCHEX's price was reasonable so I got my warranty from them. I haven’t had the need to use it yet, but I'd rather be safe than sorry.

I knew that I was buying a car that was out of the manufacturer’s warranty so I decided to get an extended warranty just in case. Carchex was recommended by the auto dealership that I’ll be taking my car to if I have a problem. They said that Carchex worked with them and they were the ones that the dealership felt most comfortable with. They were also very competitive price-wise and that did have a lot to do with the purchase. I wasn’t looking for a bottom basement price but I didn’t want to hit the ceiling either. All of those things came together with the old-school sales rep and that helped me make my decision ‘cause I talked to about 5 other respected places.

My original warranty with the BMW dealer was up. They offered me for a new warranty but the price wasn't in my budget and I had to pay everything upfront. Then my daughter told me that CARCHEX was a good company and it has been getting good ratings online. So I signed up and went over everything with them. I was very grateful that they gave me the opportunity to do a monthly payment. They also go up to 1000 miles and I could get a loaner from them if my car needed repair. My car had just a little mileage when I bought it so I thought everything was fine. So when my warranty was up, I got an extended coverage to back me up if anything happens in the future.

I had great experience. The associate was excellent and informative.