CARCHEX Reviews

The representative was very helpful in explaining my options to me. My only question concerns the waiting period for the coverage to become effective. I was unaware that the waiting period consisted of 30 days and 1,000 miles until I received the written contract.

I got signed on with CARCHEX as I was trying to make sure that I was covered in case anything happens. I don’t know if I need one or not, and I still gotta get a hold of them to check and see.

They do a great job of making you feel great parting with thousands of dollars for a warranty that looks great on paper. What they don't tell you is THEY do not provide this warranty. They farm you out to one of those companies that have the seriously negative reviews. We ended up with American Auto Shield. We had to make a serious claim shortly after the warranty went into effect, and here it is over three weeks later and still no work has even started on our vehicle. It also turns out that they do not ever replace parts with "genuine" parts (in our case Porsche), they source used (even when there is a known issue with the part, also happened in our case), refurbished, then off-brand parts.

I bought an older model vehicle in cash and I wanted to get some more coverage for it. I had chosen another provider but they still haven’t sent me any paperwork that they said they were going to. On the other hand, CARCHEX matched the same thing and added some extra things. I just received my package in the mail that they said I will receive, and it explained all the coverage. The sales rep was good. He was knowledgeable and got me a bunch of discounts. I set up the payment plan. When I was looking at other companies, I googled who was the best and then I saw Endurance which came up as number one. But then they wanted me to pay outright. They were lump sum within a certain amount of time, and I didn’t like that.

Had a great experience with my sales rep, Lance, and his colleague who helped explain the coverage. I'm a new customer so I hope the high-quality service will last the entire duration of my 3 year plan. I believe the extended warranty I purchased will add peace of mind to my driving experience.

When the factory warranty on my vehicle ran out, I wanted to get extra protection. I mostly wanted to have the engine coverage. I was not gonna use a vehicle protection plan ever again, because of my experience though. I had a few claims and they didn't cover some of the things that went wrong. It was a learning experience and this time, I went on ConsumerAffairs and checked which extended warranty was the best, which was how I got connected with CARCHEX. The purchasing process, from when I started, took two weeks. My interactions with their reps were very good. He was very friendly and helpful. Plus, he wasn’t very pushy and I was able to take my car and check around. With the last extended warranty, the dealer almost forced me into buying it, which really turned me off.

I was already a customer of CARCHEX. I always stick with the ones that I already have. And I just needed to get more mileage. The CARCHEX reps were very knowledgeable. Every question that I have, they answered it 100%. I'm very satisfied with my extended coverage. It’s the same thing I had before, so I love it.

The initial experience with CARCHEX was fine. They answered all my questions to the best of their ability. However, there were certain things that they did not offer and I wanted to cancel the policy. I've only had them for four days and I'm not trying to use another policy. But the way they go about their cancellation of having to write a letter in and doing all of that stuff seems silly when you can sign up and do it over the phone. They clearly have the technology because they can sign me up like that, so it's a matter of making it more difficult for people to cancel.

When my factory warranty already expired on my 2018 Audi, we got Carchex and my wife handled the setup, which I thought was quick. As of right now, everything is running smoothly.

I bought a used vehicle and ended up looking at CARCHEX after reading bad reviews about the company that came up as number one. I asked the CARCHEX guy 10,000 questions in five different ways, and I liked what he told me so I went with them. He answered all my questions. He was very professional and personable. His name was Ryan. I don’t remember people’s names but I remember his so that shows how much of an impression he made on me. He was a wonderful guy. It took me three days to make a decision and I asked him to not bug me, and to call me back in a day or so. Then the second time we spoke, I told him I hadn’t made my decision yet. And then he waited two more days and called me back, and then I made decision. He was very patient.

I purchased an extended warranty via Carchex for my 2005 Mercedes. I was told the warranty I purchased covered quite a bit. Even says in the paperwork it covers my fuel system. However when something else, like an electrical issue going to the fuel system ruins the fuel system, they denied covering my fuel system repair because electrical isn't covered. I also have some engine issues they won't cover that are "pre-existing". Not sure how they determined that. Bottom line, I thought I got a good extended warranty, unfortunately they were only good at taking my money but not covering anything found wrong with my car via the Mercedes dealership. So I cancelled my warranty coverage with them. I will say they were very helpful in cancelling it via phone.

I bought a car and we had a 30-day dealer’s warranty on it. Eventually, it expired so I had to purchase an extended warranty. I called and they gave me an idea of what the company is about. I paid them $125. They took it and they sent me a confirmation e-mail. However, I'm thinking about not going forth with CARCHEX because they have not disclosed me what's covered and what's not. I got the Titanium. The protection specialist told me what kind of plan it was but he didn’t break down exactly what it covered. I have not received anything and it's been a week. Though I had an issue, the purchasing process at CARCHEX was simple and easy overall.

I bought a 180,000-mile vehicle and I needed a warranty since the vehicle didn't come with a factory warranty. I got Endurance first, but then I read that they have a policy and they only pay what the car is worth. With CARCHEX, they pay what the car is worth and up to $15,000, which is a way better deal. The salesman who talked to me was very enthusiastic. I didn’t want to buy from them at first, but he got me to buy the product. Knowing I have a warranty, I have peace of mind. They are also flexible with payments. I told the reps that I wouldn’t be able to pay for the next month and they said it was okay. I could just pay in May and there will be no extra fees.

One of the best and I will recommend to anyone. Love this place. Good customer service good support team and they will help though with anything. Have wonderful deals. Once I got warranty on my car my dad wanted it as well. And he love it.

I purchased a new vehicle and decided to look into extended coverage for it to have peace of mind and to know that if something were to happen, I'd be covered. The coverage that CARCHEX offered stood out to me and they also allow monthly payments. The rep was very detailed and went over what the warranty covered and what we would be getting. I had to put a downpayment and everything went well.

With my vehicle, the car brand itself doesn't have a good reputation when it comes to liability so I wanted to hedge my bets. Having a warranty gives me peace of mind and I went with CARCHEX but then I backed out. It isn't that CARCHEX is not good. I just found something that was better for me. I went with an insurer that was connected to the dealership. So it was the brand’s insurance. Nonetheless, my experience with the CARCHEX rep was quite good. He seemed like a good guy. He understood that, down the line, the coverage I was getting was a little better than the coverage that they offered, and he reversed everything with no issues.

Repair costs are too expensive to bear by myself anymore. So, when I purchased the car, I needed a warranty as it didn't come with one. I had a warranty with CARCHEX before and it seemed like a good company. The coverage was also good and the way that they handled themselves were professional and thorough. Also, their reps handled our interaction very efficiently. I ended up talking with their manager there. The package I received from CARCHEX is great. I haven’t read through line-by-line so that I fully understand what is included and what isn’t. But the package appears to be okay on the surface. I am familiar with warranty costs from prior experience, and CARCHEX's cost is reasonable.

I wasn’t pleased with the coverage of the plan that I had, so I cancelled it and called CARCHEX to change. I drive a convertible and the convertibles are never covered by vehicle protection plans and getting it fixed is ungodly expensive. CARCHEX covers the motor where all the others don’t even cover the motor on a convertible top. CARCHEX had the most extensive ability to cover the most expensive parts. Purchasing the plan was extremely easy. I knew what I wanted and I just needed to negotiate a price. Also, their rep did very well. I liked that he was here in the United States and that I wasn’t dealing with a foreign country with English as a second language, so the conversation was smooth. All of the questions that I had for him, he was able to answer without hesitation.

I got extended coverage for my vehicle being that it’s a very expensive one to get worked on and parts are very expensive. CARCHEX made things easy compared to the other providers I considered. Their reps seemed friendly, knowledgeable and they explained everything. So far, I'm satisfied with them.

I purchased a brand new 2019 Ford F-150 and Ford only offered me a three-year, 36,000 miles warranty. They were much too expensive to get anything further than that. So, I was trying to search for something that was gonna be a bit more affordable for me as far as payment-wise. I would reach 36,000 miles sooner versus later, and I wanna have that support and some extra protection on the vehicle. The warranty that I can afford was a 60,000-mile one and that one there was 28 hundred bucks. I did sign up for it, but then I went back and canceled it.

I drive a BMW and after considering around five companies, I got extended coverage for it through CARCHEX. Their customer service stood out as it was the first one that was easy to get through. Their rep was great and he helped me answer all of my questions. We set up monthly payments, which he also helped me with, and it was very easy. I had to transfer money over and he was willing to wait on me for it.

I had bought a used vehicle. I usually always pick up an extended warranty, but I didn’t get one at that time. Car expenses are really high as far as repairs and having a vehicle protection plan is important. I did some looking online and I got some prices including the coverages. I talked to the CARCHEX guy and he was very nice. He explained certain coverages. The purchasing experience was good and the process wasn't difficult at all. I'd recommend CARCHEX, but I am going to cancel the coverage because I'm going to purchase a different car.

CARCHEX is one of the cheapest coverage providers out there. I had a good experience purchasing my protection as their reps helped me out.

Kerrington was very professional. He took the time and worked with me because I was slow in deciding what I needed and had to call him back. I'm sure he didn't think I was going to make that move but he waited and I really appreciate him.

My vehicle no longer had a warranty and I looked at different companies but CARCHEX was more honest. I liked the man that was helping me there. I would tell people to listen carefully to CARCHEX because they have a lot of good things to say.

I was searching the website and found your company with excellent ratings. My 2014 Nissan Altima is in excellent condition. I also want to thank you for my military discount and senior discount. Tashaun ** was very helpful and was of great help. Thanks, Enrique

When I googled CARCHEX, they had good reviews. Purchasing extended coverage from them was simple, but the price was a bit above than what I wanted. I went online, read about it and then I called. The rep had great customer service skills. He didn’t put other companies down, which was a plus for me. I called one company prior that day and they were constantly putting down other companies. I wasn’t interested in hearing about other companies. I wanted to hear about the company I was purchasing from. He made it easy for me. A vehicle protection plan is valuable these days. My car has a lot of electronics in it. And when you start to talk about electronics, the price could get really costly. Plus, you never know what to expect nowadays.

I was looking at extended coverage and Carchex was the first one I called. I usually call several and do some comparing and then make a decision, but the reps were pushy so I ended up signing up. In addition to that, they told me it was bumper-to-bumper and my version of bumper-to-bumper is different than theirs, and that was confusing. After I hung up, I had to speak with other people to verify what I was up against and what I should do. In fact, when I talked to auto mechanics, they didn’t seem to think that Carchex is gonna cover what they said they would.

I wanted the confidence that if anything goes wrong with my vehicle, I can get it fixed. I was gonna search online to get a car checked out in another state, and CARCHEX came up for warranties. Their rep was super friendly. He checked out all the numbers for me and it made sense. Everything has been perfect and I'm very satisfied.

I finished paying the vehicle off a year and a half ago and I was planning on getting a new car, but my daughter turned 18 and I decided to get her a car instead. So I am gonna keep my vehicle longer and I want to make sure it is protected. I shopped around with a couple of different companies and did a bit of research and CARCHEX was the better route for me even if it was a bit more expensive. The CARCHEX rep was fantastic. She followed up all the time and was on top of it. Everything went really well. Having a vehicle protection plan is extremely valuable. God forbid your engine or a transmission blows and that's not a cheap fix. So I got a coverage to avoid any unexpected bombs of repair. With Carchex, you can get one online and it’s a very simple process.

A vehicle protection plan for your car is very valuable and I would recommend CARCHEX. My goddaughter told me about them and I called and looked into it. They were nice to me and everything has been fine.

Order Coverage on Friday 3/07/2019. Decided to sell truck. Called in to CARCHEX on Monday 3/11/2019 to cancel order. Talked to service adviser. Was told I would receive a E-Mail to complete the cancellation and would receive refund in 2-3 days. Here it is Friday 3 3/15/2019 No E-Mail and no refund.

I refinanced my car and looked into getting an extended coverage for it. With a car that you know is gonna last six years, you should have one. I got CARCHEX's number online and did some research on them. Their offer was a lot better than others and they had a lot of better coverage. Plus, there was a lot of help. They had very good guys over there and my purchasing experience was great.

Eric ** provided superb customer service and was extremely courteous. He assisted me in find the right coverage for my classic vehicle at a reasonable price. He was also very professional and made sure I understood the basics of the policy. I'm completely satisfied with the wait period as only drive this vehicle on some weekends.

I bought a car coverage for my daughter. It's for an older vehicle. I bought the coverage for her so that she'd have something to repair her car in case it had mechanical problems. She planned on keeping it for several years, and she'll have 150,000 on it by then, and I won't have to pay for expensive repairs. I read on the internet about the top choices and CARCHEX was one of them. They had one of the better prices.

I had an excellent experience with R. ** and the 1st gentleman that connected me, they were very clear and I understood what I was getting into so I made a purchase before hanging up. I think I will recommend this company to others because of the representatives. I have not used the product and hopefully will not have to but I feel good knowing I have it.

They explained every detail of the extended warranty and gave me a very reasonable price for what I needed. My representative Brandon ** is very well informed of all the different extended warranty plans and prices.

I purchased a used vehicle and I wanted full coverage being that it’s an older car. You never how other people take care of things, and I wanted to make sure that I wouldn’t be spending a lot of money trying to get the car fixed. I did my research online, read reviews and checked the Better Business Bureau. I tried to see what their ratings are and CARCHEX seemed to be the best one out there. At first the rep seemed a little pushy, but I understand that everybody has a job to do and he tried to make a sale. After I spoke with them and let them know what I was interested in, things got a bit better. He explained everything to me and once I got back in touch with them, everything was fine. The whole process of purchasing the warranty took about 20 minutes. It hasn't been a month that I've been with CARCHEX, but I feel good knowing that I have the coverage.

I called these individuals after doing a standard consumer review on a Saturday morning and asked their representative if they offer extended warranties for my vehicle which is 12 years old and has less than 86,000 miles on her. I was asked if I had all of my service records and I do. I was then told the California rep was busy but would call me back. Please keep in mind that I now have a verbal confirmation to go with what their website stated (warranties to vehicles which are less than 15 years old or having less than 150,000 miles).

I wanna be covered in case something happened to my vehicle. We were surfing through the internet and I saw CARCHEX had good reviews, although the cost was about average as the rest of the extended coverage providers.

I went to my dealership with an oil consumption issue with my vehicle and had nothing but problems from the start of the warranty process. The communication between the dealership and Carchex were the pitts! I called the administrator of Carchex's warranty and the representative began to inform me of all they were NOT going to cover under my specific warranty. If I had known what I know about Carchex now, I wouldn't have purchased this warranty!!! Buyers please beware.

I decided that acquiring extended coverage for my car would be a good thing. I looked extended coverage providers up on the internet and CARCHEX had 5 stars. I purchased the protection plan over the phone and the customer service reps were helpful. It is nice to know the protection plan is there if I need it.

Carchex had the easier payment plan over other warranty companies. Some of the other places wanted the money upfront but that was not gonna happen. The Carchex reps have been okay. They did their job and were helpful. However, I had to cancel because the VIN number that I put the warranty on turned out to be a lemon.

The guy I worked with was excellent. He obviously was well versed in his field and he was very very helpful. In addition, I found out that the company’s really preferred me to take my vehicle to a Mercedes dealership! That told me they were looking out for my interest!

Given the nature of my car, something could go wrong with it and it could be expensive. I also got emails about warranties all the time and I decided to look into it. CARCHEX was one of those people that reached out to me, so I talked to them. I also looked online a little bit about them and I liked what I read. Then reading their contract and so forth, it all seemed solid. So, I decided to purchase from them. I ended up with a plan that pretty much covers the car except for the obvious things that it doesn’t cover. The rep who assisted me was good and he answered a bunch of my questions. When I really pressed for some details, he brought on his manager who answered the few questions that he couldn’t or maybe he just brought his manager in to close the deal.

The warranty I had on my vehicle wasn’t covering anything and I decided to look into extended coverage. I had CARCHEX before and their customer service was excellent. They always wanted to answer any questions. When I had problems with my old vehicle, they assisted me without any problems and made sure that all my repairs got done on time. My old company only covered the powertrain, motor and transmission but CARCHEX offered a much better deal with more coverage on suspension and brakes. It's a bumper-to-bumper warranty at a cheaper price. Plus, the payment plan was very easy to set up. I did it right on the phone when I made my initial payment the day I got the coverage.

My current coverage expired, and I was needing to get an extended coverage. CARCHEX gave me a better price and it covered more vehicles. Their representatives were really good as well.

I got a used Lexus and it’s such an expensive car. Extended coverage is the best way to go in case I need some repairs. I went online searching and on the online thing, it suggested CARCHEX. I gave them a call. I didn’t really have any ulterior motive for calling them, except that I got a notice that it was a good company. So, I gave them a try. I talked to PJ and I asked him questions that he couldn't answer so he put the service manager on. Ken, the service manager, did most of the legwork as far as selling me over. Then, I had more questions that I called back later and talked to PJ about. They pretty much cleared those up for me.

This company and the adjuster they use, American Auto Shield, are crooks. My car has been broken down for going on three months and still no information from this company. I have called numerous times and have been put on hold for hours to only have the phone line be disconnected on me just before handing the phone to the mechanic. THIS COMPANY IS PROVIDING SERVICE IN BAD FAITH TO AVOID PAYING RIGHTFUL CLAIMS. I am about to make my third monthly payment after my claim was filed. I am now in the process of hiring an attorney.

One of the worst companies to deal with and I am so glad that I decided to cancel my warranty plan. They're super fast to get you a warranty, set up interest free payment plans and get your credit card info for the first payment. DO NOT GET CAUGHT! Hold time for sales - 0.5 seconds. Hold time for customer service - No one picks up most of the time and they have you leave a message and never call you back. Try for yourself if you don't believe me. They have about 10 times more people for sales than for customer service. It tells you how much you're worth to them after you purchase. And here's the cancellation process after you purchase directly from the email I got.

Bill was excellent and I could've had a better person. He was very knowledgeable about the product and was very descriptive. Thanks for all of your help and I look forward to doing business with you in the future. Blessings!!!

We just bought the vehicle and it's for my daughter who lives out of town. And we just didn't wanna have any problems creep up that we couldn't easily get fixed for her, so we looked into getting an extended coverage. I've never bought it before because being at home, if we have vehicle issues, my husband can easily go take care of things and get things fixed. But with my daughter, living a couple of hours away, we just wanted to have an easier way to say, "Just go take it and have somebody take care of this." It's a preventative measure simply because she's in college, and it's not as easy for my husband just to drop everything and drive three hours away to take care of some mechanical issue that may come up.

I was already with a different extended coverage provider and I wasn’t satisfied with the service so, I switched over to Carchex. I read up some reviews and they had some good ones. Their customer service was pretty excellent and helpful. When I inquired about the packages, they kinda went in-depth more so than other ones I dealt with. They told me exactly what the package is going to cover. Also, setting up the payment plan was fairly easy. Everything went well.

I looked into acquiring extended coverage for my vehicle because it has a lot of miles. I bought coverage from CARCHEX and my experience with their customer service was excellent.

I purchased a used vehicle but it didn’t have a warranty with it and I wanted to make sure that if anything goes wrong, I won’t have to be spending out of my pocket. I wanted to make sure that if anything goes wrong with the engine, it will be covered. I checked with a couple of places but CARCHEX was the best. Their rep, Bill, explained everything to me. He was a good guy and he put all that my warranty covered. He also told me that I would be getting a package in the mail which I did. The interaction was pleasant and I felt good that I got the coverage. I’m satisfied with CARCHEX and I’d recommend them to a stranger on the street.

The car dealership provided a more expensive option for an extended warranty, so I looked at alternative options. I requested a quote from CARCHEX and they got back to me. It was a straightforward process. I was thoroughly assisted by the rep and he gave me every information that I needed. My initial experience with CARCHEX was good. However, I cancelled and the process is taking a while. I sent Adam an email a couple days ago and he told me that he was gonna put the process in place, but I still haven’t heard back from him if it was cancelled or not.

In case anything happens, it’s always good to have a warranty on my car. When my previous coverage was running out, I googled and got some information and went with CARCHEX. So far, so good. I had a good experience with their rep. She was very helpful and she broke down everything. She was excellent.

I am having the hardest time getting my claim started. They take forever to answer the claims dept phone. I left multiple messages because my car is sitting in the shop awaiting repair and I haven't got any response yet.

Mr. ** was my rep. My experience from beginning was very good, he took his time, explained the policy and the working of it, he explained in detail and laymen terms. I did not feel pressured. He's good at his job from my phone experience and emails, and found me savings. I ran the plan across my brother and my friend and both felt I received a great deal.

When I was looking at CARCHEX on the internet, some people said they were good. Initially, it was difficult to spend $3,000 for the policy but they came down two or three times. They give discounts for being a veteran, and they gave a discount because I wanted some more.

My warranty ran out, so I needed a new coverage. I decided to go with CARCHEX and I wanted everything that should have been covered that was on my last extended warranty. The finance person who came on the phone was pretty much thorough and everything went fairly smooth.

Having a warranty eases my mind, and I'm very satisfied with CARCHEX. I asked questions and they explained everything well. Their rep worked with me to get the rate that I could afford. He worked with me on everything to get it to where I could afford it. He was awesome. He was well-knowledgeable about the warranty. I got a bumper-to-bumper coverage and I’m satisfied with it. I would tell my friends that they need to get CARCHEX.

I am now filing a claim because my transmission won't go in to forward. Will update later to see how it went and the tow truck service they had called showed up 3 hours later than what they told me and where I took my truck they wouldn't let them work on it when they say you can take it to any mechanic shop you want.

I used CARCHEX before and submitting claims then worked out fine. This time, I purchased a used vehicle and was looking for bumper-to-bumper coverage. The CARCHEX rep was wonderful. He always followed up with me and he was very informative. Knowing that I have this coverage gives me peace of mind.

I've been very hesitant to get an extended warranty because I've heard of horror stories with extended warranty companies. You pay all that money and then, when it’s time to get it, they tell you stuff like, “Oh, well, this isn’t covered. Well, that’s not covered,” and they are some things you thought were covered. But I thought I’d give it a shot. I have an expensive luxury car, so I wanted to make sure that the stuff was covered.

The guy at Carchex that I spoke with was very pleasant. I also looked at other companies but went with Carchex because of the price and the coverage that they offer. Their customer service is one of the only times I’ve actually enjoyed giving somebody else my money and the cost is very fair. The payment was easy to set up and it will come out on the 26th of every month.

I had just purchased a new, used vehicle. I bought an extended warranty and went with CARCHEX because of the customer service. The rate that the rep had given me was actually, originally, more than what I had checked with someone else, but then, still, he worked things out for me. The guy that I dealt with, Jerel, was really great. He broke down all the coverages for me because I had questions about the differences between the different coverages. So, he told me what he suggested for me, and then, I had questions about the other coverages. He was very knowledgeable because I had a hard time reading the contract, the stuff that he had sent me. It was just so much and it was a little bit overwhelming.

I have a very expensive car and having a protection plan is extremely valuable for me. I needed a bumper-to-bumper coverage and CARCHEX had a lot of inclusions in what was covered in their warranty package, so I went with them. In fact, there were a couple of things that were included that would have been an additional cost with the other companies. One of them was the high-tech feature which was a big thing. I have a car that has a lot of features like GPS and all these monitors, and all of that are kinda covered in the policy. Initially, I talked to a rep then he transferred me to someone else. They were both great and ultimately, they matched the price that I was getting from a competitor. Setting the payment plan with them was also very straightforward and simple. Right now, trying to get my mom to get coverage for her vehicle with CARCHEX as well.

I felt safe being in the care of such an honest, caring, and everything positive from A-to-Z sales agent to help me, his character is and was awesome. When I am needing an extended warranty bumper-to-bumper, I will be calling him back.

Having a vehicle protection plan is very valuable. I didn’t have any coverage and I wanted to make sure I had coverage so I got bumper-to-bumper coverage from CARCHEX. I liked what their rep was telling me then, and their coverage and price really stuck to me.

It was pretty easy to sign up with CARCHEX. When they called and explained everything to me, it seemed pretty much straightforward until I got the book and read all the fine print. After reading through some of the paperwork, I’m probably gonna be cancelling it. This is because of all the stipulations or as to what it covers and how it’ll cover it.

I'm glad to say that the agent that worked with me on my contract was extremely patient and courteous. I had a lot of questions and concerns and he took them all professionally and honestly. I told him my efforts to find an honest business as I am an honest man that works hard for my family. He made me feel as if I knew him, like I could trust him. It's hard to find this kind of character these days. I will rate the contract at a later date.

We wanted to purchase an extended warranty for our 2013 Avalanche and we were very pleased with your associates who were very professional and completed the purchase easily and efficiently. We will definitely recommend Carchex to friends and family members.

I had already called another extended warranty company before I found Carchex. The person there wanted me to sign immediately or the offer would not be the same if I called again. I said no. Then I spoke to Davon at Carchex who explained everything to me patiently. I had a lot of questions and wanted to consult with my financial advisor before I signed on. He was fine with that. No pressure. No calls to remind me. Just allowed me the time I needed to make a decision. I made it in favor of signing with Carchex and feel really comfortable with my decision. It will give me peace of mind and I have Davon as a contact should I need anything.

Tashaun ** did a wonderful job informing me and answering questions on the warranty that I eventually purchased. He worked to lower my monthly payments over extra time so I was able to purchase the product. He was very knowledgeable, very polite, and understanding of my concerns.

I am impressed with the accuracy and professional manner I was treated. Erin was most informative and Ken, her manager, was extremely helpful. I have complete confidence in the product and the terms of the coverage I purchased. CaryBuyingTips.com, who referred me to Carchex, was a lifesaver for me once again.

I was very pleased with the customer service regarding my two vehicles. I wanted to purchase an extended warranty on both. They are both older vehicles but with a lot of good maintenance in their past history. The sales staff was very nice to deal with, they gave me reduced rates for the extended warranty plus program which I believe is the silver program. I am surprised that my vehicles still qualify for this wonderful service. I am still within my 30 days pre requirement however, and have never had a claim with this company in the past so I don't know how they Stack Up to others of their kind when it comes to actually serving the customer.

These people are great, military friendly, fast and courteous. They treat you look like family and not just another customer. I was expecting to wait on hold for extended period of time but they answered right away. I would recommend this company to anyone looking for an extended warranty.

Purchasing a warranty from Carchex is proving to be the worst decision I've ever made. It's nearly impossibly to get anyone on the phone besides the sales department. I took my car to the shop on Friday (15th) in the morning and they attempted to call the claims department all day, only to be met with long hold times and messaging services, and never received a callback. The claims department is only open Monday through Friday, so good luck if your car has issues after 5 pm EST or on the weekend.

I had just bought a vehicle and I really don’t know much of its history, so I looked at getting an extended coverage. I was looking at warranty online and googling for one that is used for cars and CARCHEX popped up. One of their representatives called me and explained it. I just bought the car and I was telling them that I had just fixed it up and I was just putting a warranty on it just in case the transmission messed up or stuff like that because I ain’t gonna be able to afford it. CARCHEX is good and the highest qualified. It is the number one warranty company for cars, so it is the best warranty for people.

My warranty had expired and I was looking at consumer reviews. I had first tried CarShield, but I was not pleased. I was looking at the CARCHEX reviews on the consumer comparison and my husband brought me a paper from my dealer where I purchased the car, Patrick BMW. They honor CARCHEX and it was at a very small writing at the end of the letter that they were offering extended warranty. CARCHEX is what I have, so we are doing good. That way, we know that if the dealer works with them, then I’m in a good place. Also, the specialist who helped me was very cooperative, informative and polite.

I purchased an Auto Warranty through Carchex a few months ago. I was pleased that they had a great score due to reviews. Sales guy was pleasant and helpful. Recently, I began having engine issues and took my vehicle to the dealership. After having it inspected and notifying Carchex I get a call from a company called Buyers Choice?? They drag their heels, keep the dealership on hold, threaten to make me pay to have engine broke down so they can determine whether they are going to cover repair. So I research Buyers Choice and it is actually an auto warranty company called Royal Administration. They have a one star rating and a history of denials and trying to scare off claims by having the motor broke down at customer's cost. If I had known when buying a policy from a “5 star” rated company that the rating was actually for the sales team and that they were selling my policy I would not have bought it from them. Buyer Beware.

I have a new vehicle with high miles so I needed to acquire an extended warranty. I submitted five online quotes to the top companies that I found through Google and CARCHEX was the first company to contact me. I knew what package I wanted but they told me what I qualified for based on the miles and the vehicle. There was a bit of pressure purchasing the warranty. I told them that I wanna shop around but they lowered the price.

A car is a very expensive investment and in order to keep it running and dependable, you have to invest in it which is why a vehicle protection plan is very important. I put a lot of miles on the car so any type of cost-effectiveness is welcome as well as security for it. I looked into an extended coverage and I liked the reviews for CARCHEX that I read online. It was an easy experience buying the protection plan and the reps were very knowledgeable, courteous and helpful.

Last Friday February 7th 2019 I had a belt brake on my truck that is under warranty with Carchex. I did not have the policy with me at the time or the number of the roadside company that is not a part of Carchex. I called Carchex the first time at 9:30 am and told them that I did not the information on my warranty with me. They transfers to the roadside number. I informed them that I was broke down and needed a tow for the truck. They called a tow company and they said the tow truck was on the way.

I bought a policy for my 2014 Mini Cooper that I had just purchased. I called Devon and worked first with him and then with his supervisor, Daniel. They were both fantastic! So great to work with I called back a few days later and worked with Devon and supervisor Steven and bought a policy for my husband's car 2008 Nissan-Altima! I will recommend them to anyone I know who needs a policy!!! Fast, great coverage, honest, wonderful company!!!

The salesman that I worked with was very nice and explained everything about your company and the benefits that I will receive. I checked out your company on my computer as was amazed by the positive feedbacks from your customers. This is the type of service I was looking for.

This is one of the worst warranty company I have ever seen. I am trying to reach out for my refund since November and they are not responding. And when you try to buy the warranty they will give you call 5 times in a day. This company customer care is really bad, they will never help you. Please provide me my refund, I mailed so many times to Larry ** and not getting any response. Please help.

The car has been paid for and I have a lot of miles on it. I really like the car and wanna keep it. And I’m looking at ways to protect it. Down the road, if something happens and I know the car is covered, I can have better options on how to get the car back up and running. I looked at a couple other providers but they didn’t offer as much coverage as CARCHEX. The purchasing experience with CARCHEX was also very easy. The rep really worked with me to get the deal done. She was very patient. I work very crazy and long hours. We went through several calls, even with me confirming the information for the car. But she really stuck in there until we could close it out. I have peace of mind that I have the protection plan when the time comes as an option or a resource to start putting the car together.

The cost of fixing the car is very high and since I've been with CARCHEX, I figured I would continue with them. I got a Nissan car and they handled everything. It was easy for them to work things out. The price was a little higher, but it's okay. I would recommend CARCHEX.

I am driving an expensive car and it's not cheap to fix so having an extended coverage is always good. It saves me out of pocket cash if anything goes wrong down the road. I checked three providers and Carchex gave me the best rate. I explained to the rep what I wanted and expected and he gave me the best package that they offered for that. The way he handled me was great and he explained everything in detail. Also, if I needed any other additional things, he answered them. Having the plan is valuable for me and I'm satisfied.

The reviews online for Carchex were very good and they're with AAA. I checked out four other companies, but after finding out all the nitty-gritty, Carchex was the only one that stood on the top of the list. It was my first time I got an extended warranty with my car and it was a little stressful. Ryan, the gentleman that I worked with, was really good and very patient with me. He explained to me a lot of things because I know nothing about extended warranties for cars. I have to give him the credit because if it wasn't for him I probably would’ve just gone ahead and just ponied up and said, "Forget it." I would totally recommend Carchex to everybody and anybody.

My car is older and didn’t have any coverage at all, so I looked into getting an extended coverage for it. CARCHEX was the best extended coverage provider with the payment and they had better coverage. I just got a warranty from them and my experience with them has been good so far. The rep was good and everything was great with him. I was looking for something that would also cover the brake system and they didn’t have that, but the powertrain and the electrical stuff are covered.

I didn't have any coverage, so I looked into acquiring an extended coverage for my vehicle. I had one before, but it was too expensive. CARCHEX was cheaper and the purchasing process with them went fine. The interactions I had with the representatives were very nice and so far, from what they've told me, the coverage I'll have is gonna be great. I just don't have the paperwork on it yet. I think that the options they offer were a little more reasonable for people that are on a fixed income.

Having an auto warranty is very valuable. My car was getting older and if something major happened, it would be expensive to fix it. I searched four warranty companies, but the guy from Carchex was a better salesman. He called more and purchasing from them was a good experience. They explained everything well.

The price with CARCHEX was better than what the dealership could offer for an extended warranty and everything went smoothly when I made the purchase. The rep I dealt with was also very professional and helpful.

Carchex platinum plus - Rep and manager both were professionals. Some Subaru dealers have a better price by $200-300 but only if within basic warranty period. Not eligible! Good folks to deal with on the initial sales process.

The warranty that I had on my car was about to run out and I liked that with CARCHEX, you pay their fee monthly instead of everything upfront. Purchasing the warranty was good and easy. The reps explained everything well and seemed knowledgeable about what they were selling. I was impressed with them and our interaction was professional. I was looking for a package that was similar to the one I already had because it was good and this one that I got with CARCHEX was a little better. I am really satisfied and it’s gonna be valuable because my car is up there in the miles and now I’ve got a protection for another 75,000. I would tell others to buy the CARCHEX warranty.

I just bought a 2015 vehicle and it was almost out of warranty. I, as a consumer, wanted to be protected. The purchasing process of CARCHEX was simple and it was very painless. The gentleman who I was dealing with was well informed and was able to answer every single question. He actually made the process very easy for me. I bought the car from CarMax. We pulled up the contract and I went through it word-for-word. And CARCHEX's coverage was either comparable or better. I would refer CARCHEX to others.

Everyone has been great and caring. Everything went great and easy to understand. You all should be proud and customer is lucky that your company is caring. In this day and time I am so thankful that great service and honest people are still here. Bless you all.

We bought a used car and it came with no warranty. It is a Cadillac and the repair expenses would be very expensive. So, we need a little help on the repairs, if and when it should happen. We had called a couple of people and they never got back with us a whole lot. And I contacted the dealer, and the car has a reconstructed title. So, not very many companies would accept that. CARCHEX was able to work with that, but I had second thoughts about doing it because the warranty was very expensive.

We have a car with very few miles on it, and it seemed like a good idea if we could get a good value so we got extended warranty. I did some exploring on the internet. CARCHEX followed up and came up with a much better price than another company that I had gotten quotes from and they have a longer period of coverage. Their salesman was very professional and not pushy.

CARCHEX was easy to work with compared to other providers. I also got CARCHEX on a previous vehicle and their staff were very helpful.

I was referred to acquire an extended warranty by a friend. My friends also said CARCHEX is good. Purchasing from them was great and easy. The customer service that I had was the representative that took care of me. The experience was good and straightforward. I got the bumper-to-bumper package from them. Overall, I am very satisfied with the coverage that I got.

I bought a car with higher mileage, and I wanted to be protected. I liked the ratings that CARCHEX had and the price that they gave me for the coverage that I received. I also liked the money-back guarantee, and I could stop at any time. They were decent to work with. As with any salesman, they were a little bit pushy and wanted decisions right away. There was no time to think anything over. If you were not ready to purchase right then, then you couldn't get the best deal. They should give people time to make decisions. But other than that, they did a good job. Their knowledge seemed to be adequate. They knew more about the warranty than I did.

When I Googled, CARCHEX was the highest rated and on the top of the list. So, I decided to get an extended coverage for my vehicle from them. I made a phone call to a sales representative and he was very good. He was very knowledgeable and he answered all of my questions. At the time, I spoke to a manager as well and I felt that I got a pretty decent deal from them. They explained the protection plan really well, too, and I felt comfortable enough that I had options. I like the flexibility in their plan, the ability to prorate, and the money-back guarantee. I also like that if I wasn't satisfied, I am not locked in and I could cancel the whole warranty any time I was feeling uncomfortable or if I didn't use it anymore.

Updated on 02/25/2019: 5th week and the shop still can't get anyone to answer phone for authorization. Countless phone calls and over 20 hours on hold. The repair shop will not accept any more Carchex warranties due to Carchex and American Auto Shield not performing as our contract is written (bumper to bumper) $4600.00 premium policy. Absolute waste of time and money. I have reporter from newspaper investigating with shop and other customers shop has had same experience with. Also have been corresponding with 60 minutes trying to set up interview with myself, repair shop and other upset customers I have found locally.

I'm pleased with the Representative. After spending quality time on the phone, he also allowed me to further research as I did mentioned to him in the very begging of our conversation. After my research, 30 hrs later, my offer was still on the table. I got the Titanium plus since I have low miles.

Bill was very informative! Can't wait to get my papers with all the info so I can read up on it. My hearing is not too good! He was very polite, went over everything, that I can think of, let me know if I had any questions that I could give him a call directly!

I needed a comprehensive extended warranty for my new Range Rover (2012) Sport HSE. Following much research CARCHEX received high marks. The price is a little steep, but the piece of mind was worth it... got bumper to bumper coverage. They have different packages to choose from, as I told them I want the package where I don’t have to worry about anything... just the deductible. They work with me on the price... The Premium Package is like getting the same warranty you would get if you bought a 2019. Worth it to me, especially for a Range Rover. This place was AWESOME. They were nice and knowledgeable... and did everything they said they would do; and gave me free satellite radio for 60 days to boot!!

My vehicle is getting to that age. I looked online into extended warranties, and CARCHEX seemed to be the better one. The rep I spoke with was knowledgeable and purchasing the plan was easy and very smooth. It wasn't a high pressure type sale, which I really liked. Thus far, having a vehicle protection plan has been a big peace of mind to me.

I never buy a vehicle without a reliable warranty. There are several new, kinda crap warranties, so I usually go out to look for a proper warranty. I had a website search and there were two top providers, and I gravitated towards CARCHEX based on the response that I got from the person I dealt with initially. The reps have been great in every way. I went back when I had questions and they called me back or texted me. They were responsive and professional. Overall, CARCHEX is good.

I just bought my vehicle, and I’m old and couldn’t do anything to it myself. It was better to be safe than sorry so I decided to get a coverage for it. I found a number of different providers on the computer and CARCHEX was one of those we got a hold of. The experience when I bought the plan was alright but I hope I never have to use it.

I went on the internet and looked for ratings and it looks like CARCHEX was pretty consistent. Then, when I called them, I liked the answers that they gave me on the questions that I had. The first person I spoke to was an ordinary salesman and the second person I spoke to was a manager and he was very informative. Having a protection plan is a valuable thing to do because of the complexity of modern vehicles. I used to be a mechanic and I used to take care of all my own stuff, but I can’t do that anymore. The technology is beyond my experience.

I called one other company before calling CARCHEX, and the rep that I talked to there was either new or they were trained to give it to someone else and close the deal. But when I called CARCHEX, the rep was pretty personable and he closed the deal. The warranty is for a used Volkswagen that we bought for our daughter, and I was concerned about it being taken care of, but CARCHEX assured me. I would recommend them.

I was purchasing a used vehicle for my daughter after her previous car was totaled due to a wreck and the warranty that was being offered by the dealership where I was buying the car was extremely expensive. So, I decided while I was sitting there to do a little research on outside warranties to find out how much they were. I found the Consumer Reports site and it listed CARCHEX as the number one out of the top 10. I read the reviews and I also called. Then, the person that I spoke with in ChargeUp California gave me some information. The price and coverage were both good. The rep was informative and he worked with me because I was in a hurry since I was in the dealership. I needed to make the decision, so he was very helpful.

I bought an extended coverage when I got the car and I didn’t have a chance to go over everything to see what was covered. Also, I didn’t understand the deductible. So, I decided to look into it. I was gonna buy a new car and I didn’t like the idea of having to pay an interest rate on the price of the warranty. A friend of mine used CARCHEX and they had a lot of stars so, I chose them. It was a good experience when I bought the protection plan. The reps listened and were patient with me because I had to look for my coverage. I wanted to compare and make sure I wasn’t taking anything away that I was really going to need. Ben, the rep, was good. He called me back a couple of times to make sure I had everything I needed and got the information that I was looking for. We don’t know what will happen to the cars so, having a protection plan is very valuable and it’s a necessity.

My first call with CARCHEX seemed rushed. It seemed like the reps were trying to get me signed up right then. I told them that I needed to wait a few days but then I wouldn't let my mileage go over. I called back a couple of times and the next gentleman whom I spoke with answered my questions and explained everything to me. We talked about payment and the timeframe of the warranty.

There were only 16,000 miles left in the manufacturer's warranty, so I wanted an extended coverage for my vehicle. I looked around for warranty providers and CARCHEX' name popped up. I made a phone call to them and Raul, the guy that I talked to was helpful and we worked out something that's very reasonable. I purchased the seven-year, 125,000, bumper-to-bumper coverage from CARCHEX. Raul explained how everything goes, but that was a lot of information to take in. He told me how to get to the information online, but I didn't see it when I went online, so I requested a package with the information. If I have a hard copy, then I can work with that. They're gonna send me the information for the things that I am paying for and I'm still waiting for my package to go through, but I've had a pretty good experience with them so far.

I finished paying off my vehicle and I looked into getting an extended coverage. I looked online and CARCHEX called me back. They seemed friendly and very professional. I appreciated it and I went with them. It was a very good experience. The rep and his supervisor were both super nice. One of my pet peeves was customer service and I was impressed with them. They were very knowledgeable and the rep was very concerned that I was satisfied. He wanted to make sure that I understood what the coverages were. He went over everything that I was going to get with it and they gave me a great deal so I couldn't pass it up.

There's a possible big expense for a repair so an extended coverage is needed. I checked online then I received calls. One of them was the one that I decided on and I like CARCHEX's pricing as well. The reps I've spoken to over the phone were professional and knowledgeable. So now, I'm paying for the service.

I was asked to get an extended warranty when I bought the car in June but I didn’t. I happen to be driving to Gulf Shores in the summer again and for peace of mind, I looked into it. Since I don’t like to work on cars, a vehicle protection plan is valuable. I saw CARCHEX on consumerreview.org and they had the highest rating. I thought I could give them a shot first and when I bought the plan, it was a good experience. I talked to two guys and the second guy was from the same town that I am in. He was funny and we hit it off.

A vehicle warranty is very valuable and I bought one but it didn’t cover everything. CARCHEX was cheaper and covered the technology inside my car such as the sensors so I decided to go with them. The rep was great, very detailed and called me back like I asked him to.

All of my sister's experiences with CARCHEX were really good and she recommended them to me. So, I decided to give them a call as well. The gentleman that I spoke with was very professional. He explained everything and told me my options. We negotiated for a minute then we had a resolution. I was very pleased with the terms and rates of the warranty that I got and I would highly recommend CARCHEX to my friends.

I have a German car and I wanted to make sure that everything is covered. I got the CARCHEX extended warranty and it has been good. They called a few times and they take care of things well. Also, the person who made my insurance was good and I liked him. I would advise a friend to go with CARCHEX.

Received a good quote for a 7 yr/125K mile protection plan for our new to us 2017 Toyota Avalon. I haven't had to use the plan yet, so the proof of how good it is will be shown when I have to use it. But I think the price is very good comparatively speaking.

I wanted extra security so if something goes wrong with my car, I have something. I was reading some reviews for CARCHEX and they were good. Their service also seems to be reliable that's why I went with them. I had a good experience with their reps. They explained the plan and how it worked. One thing I didn't like though was when I asked for more options, like what other plans they have, they said, "No. This one is good enough," Even so, the amount is okay for the coverage that they have. I'll definitely recommend CARCHEX to others.

My warranty is getting ready to run out. I went with CARCHEX because they have better reviews online. It was also more attractive to go with them than with another company. The customer service department was helpful, diligent, and they stuck by their word. They said they were gonna call me back at a specific time, and they called me back exactly at that time. It was indeed an easy experience. I also got set up with my monthly payments. However, I have to wait for 30 days and 1,000 miles in order to get the coverage. But the protection specialists were thorough and knowledgeable. This protection plan will also be very valuable.

The rep at CARCHEX was pleasant to talk to, and she gave the correct information needed. CARCHEX was willing to work with me as far as cost was concerned. But one complaint that I have about the plan is the 30 days and 1,000 miles, since I'm a low mileage driver anyway. I thought that was kinda unnecessary. I could see 30 days, but can't see both.

I have auto warranty on all my vehicles when I buy a new one, and I don’t like going through the dealers because they try to charge too much. I've spoken with three people at CARCHEX. Once I got the quote back and we knew where we were going, they were helpful. The plan that they first had me on didn’t cover some things on the car that needed to be covered. They shifted me over to a different plan which gave me more value for my money.

Still waiting!! I will return to give my final say in this experience. But so far it’s terrible, totally getting the runaround. Carchex is not willing to accept the diagnostic from the dealership. So we are in limbo until the dealership produce more evidence of the problem, two weeks without your vehicle really sucks. At this point I’m thinking never again.

I was very pleased with their customer service Dept and with the pricing. Very professional and courteous. I have yet to use the warranty, but according to the reviews that I’ve read I’m sure to be pleased. Alex was amazing and true to his word.

When purchasing the warranty I was informed the engine and turbos of my car are covered. Go to put in a claim and lo and behold they find a way to say it's not covered. This was not a hose that failed. This was not a return line. This is a part that is in the engine that feeds the turbos oil. But they find a way to claim it's not a spelled out part of coverage... I am sorry I do not know every working part of the engine to ask specific parts. You tell me my engine and turbos are covered. You tell me oil leaks are covered... Then authorize the repair on the claim... and this is not the first issue I have had with this company. Horrible.

CARCHEX was competitive on the price and the reviews sounded like most people were pretty happy with them. I wanted just about bumper-to-bumper, just like what the factory warranty would've been. The representative explained everything to me when I was purchasing the plan. We had a good conversation. He answered every question I had and he gave me his direct number. If I had any future problems or questions, I would just call him and he would explain.

I've got an existing protection plan on my Ford F-150 pickup truck, and it's with CARCHEX. Then I decided to add one to my wife's vehicle. The process when I was adding on the plan was straightforward. They gave me a price and went through the different options on coverage, and I ended up picking one of the plans that they had. I'm pleased with the plan. Protection plan for higher dollar vehicles like my wife's BMW, where repair costs can be high, can be valuable in that instance. I liked the representative as well. We were on a tight timetable, 'cause it was the 31st, and we were trying to get it done before the end of the year. And he stayed a little bit late that day to help out.

I bought a used Toyota Sequoia and it had 150,000 miles on it. I wanted to cover everything, and CARCHEX was in the top three when I searched it. The process took a few weeks, but that was on my part as I tried to make sure I covered all my bases. They helped me and were really friendly.

My mileage was creeping up. The car is in great condition and we intend to hold on to it for a longer time, so it would be wise for us to get an extended warranty on our vehicle. I compared several companies that I saw on the internet, and I saw the ratings that CARCHEX had. I did some additional research on it, and I felt that it was a quality company.

My contract was not what I bought. After receiving the contact, 4 weeks later. I tried calling. After 4 calls and 2 messages someone returned my call. A manager told me my contract was written wrong and he will send out a new one via email and the US mail. It’s been 6 days and I’m still waiting.

My car is five years old and my other warranty has run out. I was looking off the internet and my Google search pulled up the top five companies but I liked the way CARCHEX called me back right away when I put in my information. Their customer service was great. Devon, the rep, gave me a quote and I told him I would come back. He gave me the number, I called him back and purchased the warranty which was easy. I like CARCHEX. They were good and prompt. People should call them.

My vehicle has 73,000 miles and although I feel comfortable in this vehicle, you never know. I've always done the maintenance but something might sneak up on you. I also know it can't run forever. I was looking for the most coverage I could get and my decision to go with CARCHEX was all about affordability. The representative who worked with me initially went over things but at the time, I told him I wasn’t interested. They called me back on December 31 though and I guess they sharpened up their pencil a little. I said okay and making the purchase was easy. I was a little concerned about having to wait the 30 days or the 1,000 miles. But I made a few trips back and forth to California from Texas so that wasn’t a problem. Everything went smoothly and now, I'm at peace with myself.

I had an extended warranty on my wife's car and they came in handy from time to time. But when we had an issue which was the easiest prepared ordeal I’d ever gone through, they were finding the best deal and turning it around and offering it to whoever. So, I went through wherever the advertising was and CARCHEX had a mixed bag of reviews. There were pages and pages of con reviews than pro reviews so I took a chance and I will see what happens. The purchasing part was getting the guy on the phone and talking to him. He was very knowledgeable and he knew what was going on. But they were hounding me and I got a call every 15 minutes which was a bit overdoes. Our interaction went fine after the 20th phone that they made.

CARCHEX had the best package. Their people were helpful and they worked with me on pricing. I had a warranty on the vehicle but not an extended one. To cover major expenses if anything happened to the vehicle, I decided to acquire one. I got the top package from CARCHEX and I had a good experience with them.

I decided that I was gonna keep my vehicle and looked into getting an extended coverage. CARCHEX was at the top of the list in the ratings at the Better Business Bureau. Purchasing from them was painless and the rep who helped me was excellent. He was very personable and didn’t treat me as a telephone post.

I took my car to a Ford dealer to get it serviced and the rep there recommended I get an extended warranty. CARCHEX was a company that provided me with good customer service so I got one from them. I'm happy that I found and went with them. They were happy to help me and I was happy to get their help. Purchasing the warranty was very fast and easy and the rep was very knowledgeable and he answered all my questions without hesitation.

We traded vehicles and the vehicle we traded for was another used car so I wanted to protect it. I did some online research and talked to a couple of representatives online. Having the CARCHEX warranty gives me some peace of mind now that if I do have some repairs that I would need to make, they’re covered. I’m trusting that my communication with the representatives is accurate. They were able to answer the questions that I asked and they did so in a nice way.

My other extended warranty ran out. CARCHEX has the best program and they are also easy to reach and talk to, so I went with them. Purchasing the plan was a very positive experience. When I went in, I kind of had an idea of what I wanted from the research I had done already. The rep helped me understand the plan and they found ways to save me some money with some discounts they were able to apply. They were very professional. They knew the products very well and they recommended some alternatives. Having a vehicle protection plan is very valuable and almost necessary, and I'm very satisfied with my package. The value or amount of money I pay for the service is very good.

Having a vehicle protection plan is very valuable since I’m on the road a lot. I went with CARCHEX because of the price and the person that I talked on the phone. Sean was great to talk with. He was very professional and personable.

An extended coverage was cheaper than what the dealership offered and CARCHEX was partnered with AAA which is who I have my insurance with. Purchasing the plan was very easy. I spoke to two different people there and in both cases, they were very pleasant, professional and it didn’t take that long to get it done. Having a warranty gives me a sense of comfort and if something breaks down, it’ll be covered. CARCHEX is affordable and professional and you should expect to have a good experience with them.

I kind of feel uncertain that I will accept the policy. After would, I found a lot of bad reviews on the BBB website, of customers who paid into the policy, but didn't get the service that was promised when they experienced an issue with they're vehicle. I will make a decision once I receive the policy. Furthermore I felt that the people signing customers up, were just telemarketers trying to make a sale for a commission.

I was talking with my broker from Progresso, who does my car insurance and I told him that I have a 2010 BMW. The warranty went out, so when I was asking about it, he told me to look up aftermarket warranties. CARCHEX and another company popped up, which was cheaper but when I spoke to a rep from CARCHEX, he said he understood that they were cheaper, but CARCHEX had perks that the other companies didn’t have. So, I went with it. The rep was very professional and knowledgeable. I’m waiting right now for my membership, my warranty and all the information contained in the package on what I purchased.